DriveTime Reviews

The moment I talked to Almad, I thought it would be a pleasant experience, but when I arrived at the location on Katy Fwy, I was asked to wait for a few minutes. I said "Sure." I didn't mind waiting. The application process went very quickly because I arrived kind of late that evening. I was told the only thing they had available for the amount I had to put down ($695) were promotional vehicles. I was shown two minivans and I did not prefer to purchase them. So I was told by the manager that she would be getting another shipment in in the morning and she will email me a selection to choose from.

I love my car. They didn't have the car I was looking at in Chandler. They had one in Mesa. Went to go check it out. Loved it But had to come back the following week to have the downpayment and Chandler brought the car there. Love them & my car!

I was very satisfied with the customer service at DriveTime and even though we had to wait, I was still satisfied.

I had a really good experience at Drive Time. Everyone was nice to us and I'd recommend Drive Time to anyone. All the paperwork was done in a timely manner. We were in and out in under 2 hours. We love the vehicle that we chose. Some car lots chose the vehicle for you - I was very pleased that Drive Time allows you to pick your own vehicle.

I really enjoyed my experience with Brea, Darrell, and Brandon. They didn't try to force me into something I couldn't afford. They saw fit to put me in something for myself and my family. I would definitely recommend going to the Tryon location if you be in search of a car!!

The staff was extremely friendly and helpful. The most pleasant car buying experience I have had. I would strongly recommend this location to my friends and family.

They were nice and helpful.

I was satisfied with the care of our salesperson in the Charleston office. What I wasn't satisfied with was the miscommunication on how things worked between the different programs that's offered. We was promised a vehicle on 9/3/15, drove all the way there to find out something was wrong with it. Finally on 9/10/15 we were told the vehicle was ready and it was a battery issue. Days after having the vehicle I noticed something wasn't right. Called the warranty company and was told to take it in for a diagnostic. On the morning of 9/16/15 the vehicle shut off while in drive on my way to work. Was not happy since I had two young kids in the vehicle and I'm eight months pregnant. Took over a week for me to find out myself from multiple calls that the vehicle would not be repaired and I still had to make my first payment.

I really enjoy my experience with DriveTime. The entire staff was very courteous and professional. I would highly recommend DriveTime to anyone who's in the need of a car and wants to rebuild their credit. DriveTime is place to go and they have a location near you.

DriveTime crew in Irving were incredibly nice and very easy to work with. Never felt pressured at all.

The gentlemen that helped me choose a car in my budget were very friendly at this location. I would recommend to others I know.

I have been a customer of DriveTime now for a period of 53 days. Since my time with this vehicle this car has been in the repair shop twice for a total of 2700.00. Looking on the internet I have come across Attorney General in New Jersey and I called my own Attorney as well. Legally arbitration has no merit when a class action suit is filed. DriveTime (DT Credit Acceptance) are crooks to the highest degree. They are no different than any other buy here outfit. So a suit has been filed against them for selling cars that are not "5 star inspected" by them and I don't care what their response is in reference to my comment. I DON'T WANT TO HEAR IT.

James **, GM and Marilyn ** were AWESOME in providing quality service while closing this deal. Also Chris ** who sold me the car and Tia which is another manager were AWESOME as well.

Very smart business, and I like it.

Everyone was professional, honest, and very accommodating! It was my first car buying experience and my time the other day purchasing they were so amazing that when it's time for a new car I want to go back and do business with them again! Thank you so so much!

My salesmen was very informative and made me feel comfortable in my purchase. Only problem I have is that car didn't have an owner's manual with it. I actually thought originally when looked at car show one in the glove box.

My husband and I had gone to two other dealerships prior to finding DriveTime. Neither of those two visits went well. We left feeling uncomfortable and frustrated. The moment we walked into DriveTime we felt comfortable and at ease. Brian and Tim (at your Brookpark Rd. in Parma location) both were wonderful to work with. They answered every question we had and made us feel confident that we found the right place to purchase our car. Dexter and Justin helped with final paperwork and were just as pleasant to us. I can't compliment all of them enough. In fact the whole staff there was smiling and had such positive attitudes it made the experience fun. Thank you Brian and Tim for helping us! We are so happy with our car and feel pretty luck to have found you guys! I definitely have been spreading word about our experience. Thank you again!

I was afraid coming in to get a car but Herman was excellent at showing me what I needed to know and how your plans work. He took the time to really explain it all in detail. Then Marly wrapped up the package deal and it was fast, easy and wonderful. Thanks.

My car had broken down so I called DriveTime. Ebony answered, I explained my situation and asked if they could pick me up, she explained they normally don't do that and said they were short two people. I said, "Well your commercial picks people up." She laughed and agreed to pick me up. Van, Jeff, Ebony and even the secretary Sara pitched in to help, they were great in spite of being very, very busy. They worked together as a well oiled machine. TEAMWORK!!! After selecting a car the next day, they again picked me up from my home and took me to get insurance. I love my car but more importantly I am so impressed by your staff at DriveTime in Saint Petersburg, Florida. A big thank you to all of them.

I was pre-approved online the night before and had looked at several vehicles and written them down. It was POURING down rain and there were several other guests ahead of myself. I checked in with a salesman and asked him if I could go outside and look at cars. I came back in with 4 choices to consider and started to process for approval. They knew my situation financially and that my car had been totaled the week before, I was so nervous that I wouldn't be able to afford a new car but the salesman and the manager made it happen and after test-riding (because I'm too nervous to have an audience driving) 5 vehicles, I picked one that wasn't even on my list but that I've wanted since I was a little girl. I couldn't have been happier with the staff and experience!

The salesman Shaun was great, but I'm a little upset with how the car is driving now and I only had it for 3 days. I hear rubbing in the front and the rear brakes. And I know it needs work which is very aggravating. I got the car for reliability.

Everything was great... Staff was professional. Quick and easy process. Thanks!

Customer service was awesome! Loved everything about my visit.

Everyone was awesome.

This is the second time I got a car through DriveTime because my first one was totaled in an accident and everything worked out perfectly! Gap insurance was great and speed of getting the new car was great too!

I had a great experience with Ben, Theo. The sales guys were great, no pressure. They showed me really good cars in my price range and were very friendly. Manager Chris was very helpful, explained all my contracts and documents. Overall I will recommend anyone who needs a car to go there, it was a very pleasant experience.

My salesman Kendrick was nice. He was training a new employee that the whole dealership saw was on some drug as we all laughed about it later. I arrived at DriveTime at 11 for an 11:45 appt, there were no other customers. We finally left with a car 7:30 that night. We were offered popcorn after we said how much longer we are starving. They did get me in a car but expect to pay a ludicrous interest rate, after all they are helping you and pack food and water.

Was very satisfied with service I received at DriveTime. A scale 1-10, I give a 10. The service was great!

Was a great experience and I would recommend anyone to DriveTime. Brian was very knowledgeable as was Tim and Dexter. DriveTime has a great team at Brook Park, Ohio dealer.

I am not happy I am paying too much for a vehicle that isn't even worth what I am going to end up paying in the long run. I was told I would be paying roughly 17,000.00 to find out in the end I am actually be paying 30,000.00. Being that I was in a desperate situation DriveTime took advantage of that and now I cannot even get a phone call back. I had mentioned to the sales person that vehicle didn't start right away. He said that the battery need to charge but the vehicle is still having a hard time starting. I will be reporting this all to the BBB.

There is so much I want to say, and this will only be a small part: I had an extremely negative experience with DriveTime. I would never recommend them to anyone. Please just stay away! I discussed starting a lease with them. My credit was run and I was told it would be x amount of dollars. I told them I would be back in two weeks with my next paycheck and sign all the paperwork. When I returned the policy was revised and it cost more money to start the lease than I was first told. I was in a hard situation and decided to continue with my plans of driving off with a car. However, the car gave me even more problems!! I had to wait three days for the car I requested because it was going to the shop for squeaky brakes.

When I first reviewed DriveTime, I gave them a 5 star rating because the customer service was great and I loved the car that I purchased. Well, all of that has changed. I purchased my car March 31, 2015 and everything was fine until two months later, May 6, 2015 to be exact. My car began jerking really bad and my Check engine soon light came on in addition to a cap not being screwed on a the way causing an oil leak. The Warranty covers nothing except once in a lifetime repairs, like the engine, what the heck. I am very disappointed about my car. I will NEVER buy another car from them because of the belief given that my car was in good condition. I am going to trade it In but they need to ensure that they are selling good, drivable car, NOT buckets.

I had great experience, the sales men were amazing... Just wish I had more money down to get BMW, lol. It was great. I enjoyed the sales man Carlos and the closer guy (I forgot his name though sorry).

2005 Dodge Dakota - Everything went well and very quick. The truck is very nice. The only thing I am dissatisfied with is the description said it had keyless entry and anti-theft. It only has a manual door lock. Can only unlock front doors outside and by hand inside.

Family Team of Care. Alan **, Charles and Manager Scott are truly the best in customer service!!!

The wait time was five hours... Very unorganized and one person doing everything seems like.

The people who helped me find my vehicle and get approved were great. They found exactly what I wanted, within my price range and downpayment range. I would definitely recommend this company to other people.

The person that did the finance paperwork took over an hour to get the paperwork together. He was too worry about talking with a co-worker instead of getting the paperwork done. I had faxed the insurance paperwork over 3 hours before I came in to pick up the vehicle and when I got there the insurance paperwork was still on the fax machine. Then I had to have the insurance change something and had to tell them that the paperwork was faxed over, they were too worried about talking and not getting the customer taken care of until he heard me say that I am about to walk out and forget about getting the vehicle. Finance department got dissatisfaction rating.

Everyone we work with was exceptional and far beyond what I had expected. They truly do care about their customers! The Ocala location is the only DriveTime I'll go to!

The salesman was amazing. Could use a bigger car selection but pretty decent.

I went online and was approved for $19,427.00. I looked at cars online and verified that I was approved to finance the vehicle I wanted which was priced at $16,495.00. I went to the closest location which is located in Langhorne, PA and is 1 hr and 20 minute drive. When I got to DriveTime the person that I was scheduled to meet was off and I was helped by a young lady that didn't seem to know what she was doing because she kept leaving to speak with the manager every 5 minutes. I provided all of the verification documents they wanted from me. I brought in a trade in that has a KB trade in value of $2,500.00. About 30 minutes after I arrived the manager came over and said I was approved to purchase the vehicle but I needed to make a down payment of $8,500.00 and that my car was only worth $1,400.00 to trade in.

I was told by your sales representatives I could only obtain my title on my car I wanted to trade in only by obtaining a letter of lien satisfaction through the lender. They said I could not go to the local tag title agency which was right up the street from the dealer. I didn't have the title but I had the paid in full invoice from the lender or financing company I paid off the car to. I need a car so I placed a $200 down payment which is financial stretch for me at the time towards it because your reps wouldn't accept my trade which I spent unnecessary time in trying to obtain contact with this lender which no longer existed. Because they (your reps) said I need to get it from them only. Lo and behold after completing the deal to purchase a car from DriveTime. I contacted the Broward tag title agency days after no successful contact with the lender that no longer exist said I could have just brought in the paid in full invoice, paid a fee and got the title.

It was brought to my attention that there is no Catalytic converter on the vehicle that I purchased On 9/17/2015. Today is 9/22/15. This is a big inconvenience to take it to be check, then wait to be approved for repairs. That part is needed to pass the emission test. Also there is no Avirex approved facility near my home. I was also told that is illegal to sell a car without that seeing how there was a vehicle inspection done on this vehicle.

I think the truck I bought should've had floor mats. I bought some to go in it. Other than that, everything was great.

Engine light came on halfway home after buying car! Took it to warranty place Saturday and they said it needs to go back to Dodge Dealership. Grrrr.

Chris ** was my salesman and he did a great job along with Eboy who made my contract and explained everything to me. I will tell everyone I know about these guys.

I had a great experience, loved the service... I would recommend to anyone looking for a vehicle...

Laura has helped me each time I've come into the Alta Mere location. She has been phenomenal in helping me to make a life choice regarding my vehicle. She has been absolutely fantastic. Anytime I come back for business with a new car, I will go back to Laura.

Great people overall! Joe and Clint took GREAT care of me!

As a recent customer at drivetime I was extremely satisfied! My salesmen was great! His name is Jonathan in Riverside. He worked with us and was very helpful finding us a perfect car for my family!

Ford Fiesta. I like the car.

This sales advisor there was very thorough in this price. He was very cordial, and helped me get into a great car with no problem at all.

Good overall experience.

I am purchasing a Honda Civic from DriveTime, and couldn't be happier. The team really helped with everything and they were all very friendly. I highly recommend them to anyone.

I enjoyed myself at DriveTime. I was helped as soon as I walked in the door. They walked me through the entire process from start to finish. Any question I had Sudan (person helping me) answered. I will be a returning customer and will recommend to others.

DriveTime is a company preying on low income consumers. In July 2014, I leased a vehicle from DT. In July 2015, I made my payment, but it was lost in the system. There was a trace on it and was later determined that it was paid to the wrong account. Well in August 2015, my bank screwed up. They put my payment in late. And, when they did there was NSF in the account. Four other deposits were made to this account, but my bank never bothered to put the payment in again. When they finally let DT know that the payment didn't clear, it was already 10 days late. And when DT told me, it was 14 days late. Not to mention that I received another deposit to my account on that same day. If I had known that the payment didn't clear, I would have paid it then.

My experience began about 2 months ago when a friend referred me to DriveTime. I did not at that time have the money to put down so I decided to come back at a later time. The reason that I was sure that I wanted to deal with DriveTime was Cedric (north Houston) b/c he kept in touch with me and assured me that he was there to assist in any way possible. He was professional but yet had a personal touch to it. He made me feel like I was number one on his contact list not just a number. Upon on my arrival this time, I meet Patricia ** and she was so sincere with her information that I knew this was the place I should be conducting business. She was personal yet professional and allowed me to let her know what I wanted and needed not her trying to decide for me. I will refer customer to DriveTime without any reservations or hesitations.

I came to get a starter vehicle and they didn't have any so I moved up to a group 1 vehicle and I really liked the car, but soon as I got it home it started acting like it didn't want to crank. I tried to get a jump, it still didn't start for a whole hour. When it finally crank up I brought it back to the dealership and switched it out for a new car. I really liked my first car which was Chrysler Sebring and I feel like I downgraded with the Ford Fusion for one because it's a 2008 and the Chrysler was a 2010.

We had two cars. One which was paid off and the other that was still being financed. Both vehicles were completely out of commission and we didn't have the funds to get them fixed. We received a tip from a family member that DriveTime would work with us even with our low credit scores. And they did exactly that. 2 days later, we had our 2012 Chevy Malibu and life is back to normal. What a true relief!

It took a long time to go through the process but the staff was friendly. Didn't like the extra 10,000 added to price but I was in very bad need of a vehicle so overall I was blessed.

My experience at DriveTime was amazing. Everyone was extremely helpful given that I was a first time buyer. They offer me vehicle that was truly affordable in my budget! Happy Customer!

They were awesome. They are very helpful and friendly as well as more than willing to work with you. Even if your credit isn't great they will still help you get into a car. Their cars are nice as well. I'd recommend them to anyone looking for a new car.

I feel the process took too long once approved. Three and 1/2 hours from start to finish. Drove off with car on 9/4/2015 and heat in car was smothering. No air conditioning finally made appointment to see what the problem was told by approved auto mechanic that compressors does not work for air conditioning. We have had temps of 98 to 100 degrees here in Long Beach area. Not good. The auto mechanic has now called me and said they do not want to accept his word on air conditioning and want me to bring the car back for a second time to get a picture of the compressor. I was told the air worked in this car. It smells of smoke and really need the air fixed right away.

They don't inspect their cars before putting them out on the lot. The first 6 weeks my car was in the shop getting work done. I've had my car for a year and I've had it the repair shop more than I can count. Now I'm being told it needs $1500 worth of work that not covered under my warranty and the work I need is a major safety hazard and I can't afford to get it fixed!

I purchased an SUV last Monday and had a wonderful buying experience. Joshua and Lisa were very helpful to find me a vehicle that fit my needs and budget. I recommend them to anyone who is looking for a car.

It was a pleasure to come to Drivetime. I was treated very kind and respectful. The prices were very affordable. Even though I had to wait a few days for my car to be shipped, I was compensated. I would strongly recommend people to Drivetime to get their vehicle. Thank you.

Everything is great besides whoever checked the headlights did not screw them in so they had fallen out of their sockets. But I put them back in and now it's great.

My experience with Savannah has been great. They've always listened and worked hard to get me what I wanted and needed in a vehicle. I am concerned, however, with the vehicle that I originally purchased. It was picked up in Augusta, GA and brought to Savannah for me. The day I drove it off the lot, the check engine light came on and the shop Aeverex could provide would not work on the vehicle due to time and capability restraints. When I went back to Drivetime, they were very sympathetic and worked to resolve the issue and we are hoping it will be resolved by tomorrow. I am pleased the people at Drivetime are trying to take such good care of me, but I cannot help but wonder if the personnel at the Augusta location knew about the check engine light beforehand. My "star" reviews are ONLY in regards to the Savannah location, not Drivetime in general or its partnered companies.

The salesman was eager to assist and THE entire staff was friendly and courteous.

I bought a Buick one week ago from you folks. Turns out everything that isn't covered by the $3,000 warranty I bought is wrong with this car. Considering I'm eventually paying you at least two times what the car is worth, to think you don't even send a new sale out with a safe car is pretty bad. The front wheel bearings are shot, and subsequently the breaks.

I only received one key. They told me it did not have a chip and it does. It's going to cost me over $70 to get another key. Also the wipers for the windshield are worn out and I have a reverse light out that all need replacing.

I purchased the vehicle on 8/11/15 and had to have it towed by Triple AAA to a shop on 8/9/15 because I couldn't drive the vehicle due to mechanical problems. I got the car back on 8/11/15 at 5:30 pm. They have an option for the consumer to pay via text message. I made the payment the day it was due. They repossessed my vehicle after 11 days because they state, they didn't receive my payment. I have attached the text message snapshots. The representative stated it's my fault for not checking my bank.

I had a wonderful experience at DriveTime. My rep was Brittany and she was very, very personable and easy to work with . She kept everything on the up and up and I didn't feel in any way pressured in buying a particular car. She took her time with us and explained the process in detail and gave us her card for us to contact her directly if we had any questions. I would recommend all my friends to come to DriveTime, especially the Fairfield one.

My car loan rate was way too high. Now I am so upside down. I am stuck with a 2005 that's not worth 3,000 and was not worth 6,000 when I bought it and still owe 4 times the value.

I recently purchased a 2013 Toyota Corolla... Third time was a charm. The previous two attempts to find a car through DriveTime did not fare as well. Both were nice looking cars but each had serious problems per my mechanic, and was advised to return the vehicles. I have been a customer of DriveTime for the last 5 yrs and now with the Corolla I will continue to enjoy our time together.

I paid for the years I had car but the balance would not go down. I had car 2 years. I paid $700.00 money down and paid regular car payments for 2 years and paid extra payments a few times. Called DriveTime several times and in last year. Never drove long distances and used car strictly for doctor appointments. I needed car for medical reasons because I am a disabled veteran. I gave DriveTime address of car location to come take their car back. Car got stolen. DriveTime claimed they never picked car up. I reported it was stolen. Police located it. I have to pay to get car out of impound of a towing impound of 300.00.

Customer service is very bad after I purchased my car. After 30 days the car (2011 Hyundai Sonata) stopped on the interstate. I didn't pay it any attention because it started back up with no problems. Since then it has gotten worse. I didn't get a chance to talk to anyone because the representative Alexander stated my check for down payment was returned. I said, "Do you see in the computer where I paid $500 through check free, by Walmart and I made arrangements to pay $700 dollars on September 30, 2015."

My sales man Arthur ** was a good guy who went above & beyond with his kindness & professionalism in all aspects of the sale. He even stayed late to get the process done.

I bought a car from DriveTime and within two weeks I had to come out of $300 because they sold me a car with an engine problem, which caused my car cut off on me 5 times on the highway then told me it was my problem to fix and there was nothing they could do about it. They couldn't even help me find a rental car let alone lend me one until my car was fixed. It's really all on you to get ** taken care of when it comes to DriveTime. As long as you are driving off the lot in one of their cars they could care less about the condition your car is in.

I want to thank the team at the Bradenton store on Cortez, they were awesome. They helped a lot and I am so happy with my car and Maggie ** did an awesome job. She was so helpful and really cared!

They were right, I got approved but didn't really get the car I really wanted. I took what I could! Everyone was friendly. My only problem is how much I pay monthly. I pay way over what I think I should for a 09, and why do I have to make bi-weekly payments. I've only had my car for a month and I'm already looking at other cars. I'm wasting money with DriveTime. Oh and not to mention the mileage fees!!!

The woman who helped us was named Merideth and she was absolutely wonderful and very pleasant. The financial guy (I believe his name was Collin) was cocky and unfriendly. If I do not recommend anyone to use DriveTime it would be due to his rudeness.

Couldn't be happier with the friendliness of the employees and the service they provided.

Greatest, most honest, car buying experience. Try it! You'll like it! Thank you DriveTime.

I'm happy with my purchase. Got the car wanted and didn't have great credit and needed a car ASAP and they help me out. Quick and easy and stress-free. I recommended it to my mom and friend. Peace!

Ford Focus 2014 - Excellent attention of Jonathan ** and Mark.

I kept putting money into the car I was driving just to get from point A to point B. Due to my credit issues I just knew there was nothing I could do. I made an appointment with DriveTime not telling anyone of my intentions and popped in really believing I wouldn't be able to get into another/better car and just get turned down again. I struggle with credit issues from past experiences and really wanted to change that. I found the vehicle I wanted, was approved immediately, and less than 2 hours later I was on my way home with my new car! Talk about NO HASSLE. And it was fun! Joey was very helpful, honest, and supportive. These people know what they're doing. Thank you Joey & THANK YOU DRIVETIME!!! Who knew buying a car would be so easy, anxiety free, AND fun. YAY for me!!!

Mr. ** was great at helping us find and pick our new car, very friendly and the whole staff was great. I would recommend DriveTime to all my friends and family looking for a vehicle.

The overall experience was good. I went in a second time to get a deal done which was time wasted. If the first representative had worked with me it could have been done earlier.

I had an amazing experience with DriveTime. Vladamir was awesome and everyone in the dealership was extremely helpful even when I came the very next day after buying to trade the car out. I really appreciated the streamlined service.

Laura ** was awesome. She made buying a car fun and easy! I will buy all my cars from her!

Niece was our sales person. She was very professional. I enjoyed working with her.

The customer service at the Capital Blvd location in Raleigh, NC is very exceptional. Brian ** was very nice and made it fun to purchase a car from DriveTime.

It was awesome. Great people.

Very polite and professional, excellent service.

My experience at DriveTime in Stone Mountain Georgia was very good. The Salesman was very informative and professional. I would recommend the dealership to my friends and family.

Very wonderful people at the dealership.

Very good experience.

Just got the truck a week ago and the transmission is bad. Now I have to take it to a shop and now I have no transportation to get to work. Your vehicles need to be better looked at before they're sold. Thanks for nothing.

I really enjoyed my experience at DriveTime. Everyone was so helpful!!! I love my vehicle. I save on gas now. My children have plenty of room now. I will definitely recommend DriveTime to my family and friends. I'll be back to purchase another vehicle when I'm done paying for this vehicle. I'll probably get another vehicle from DriveTime.

I've never met a kind honest individual, who was patient and wanted to make sure I got into the right vehicle. His candid approach and cheer set the tone whether to move forward or not with the purchase of the vehicle. I was very pleased, so was my brother. Definitely recommend that they specifically visit him when looking to buy a vehicle. Thank you DriveTime for hiring him... he's awesome!

Absolutely satisfied with the service and my car. Friendly staff! Will definitely recommend to all my friends!

I was impressed with the integrity with which Mr. ** handled my need for a new used SUV. I was with him for four hours while he helped me get set up in a 2008 Mercury Mariner, 4WD, V-6. Having driven it now for five days, I have a few concerns: I can't get the dome light to come on except manually. The rear view mirror seems to be stuck on night time. I can't get the daytime setting to work. I don't know what type of gasoline it takes, I forgot to ask David ** that and there is no manual. How can I get hold of a manual for that year?

Me and my husband went to DriveTime in Arlington @ 821 E. Division St & financed vehicle almost a year ago through the **. She was very helpful, Now the vehicle is having all kinds of problems. I called the warranty company & they won't fix anything. It's over $3621.14 to get the suv fixed & We don't have that kind of money. I went in to ask "Could the vehicle be switched out?" ** was so rude. I will never do business here again. Besides we have never been late on a payment, So we will surrender the vehicle back to them tomorrow.

The associates were helpful and kind. They had a wonderful smile and worked efficiently. It was a pleasant experience.

Overall I am pleased, don't say something will take 15 mins and then it winds up being 30 or more. After initial online processing, the phone call from the corp office was a waste of my time, not much happy. The constant ringing my phone from corporate after I signed papers and got the charger home is very annoying. The dealer needs to get a better car detailing crew! For the money I paid the car should have been a lot cleaner.

Hands down the worst car purchase experience of my life. I was left waiting for someone to help me for over an hour. My original salesperson was with another customer so I was handed over to another salesperson who was indifferent and unfriendly. Twice the car battery died during the transaction forcing the dealership to order another battery. I was promised battery would be delivered first thing in the morning, which it wasn't. When I was finally able to pick up the vehicle I was told that I would just have to "sign and drive". This "sign and drive" process took over 2 hours, much of this time was spent sitting at an empty desk waiting while sales staff joked around and played games.

I am a first time buyer at DriveTime. When walk in at the Drivetime on 1901 SW Military Dr, the salesman was very helpful. Was able to get me into a car. But I have to say everyone at the dealership was very nice. And took the time. There was no rush at all and didn't feel pressured. I want to thank Drivetime for doing their best to get me into a car.

Ms. ** was great and very professional.

Very satisfied. I love my new car.

I got approved and drove off with a Plush 2012 Chevy Impala yesterday. No hassle whatsoever. They went out of their way to help me quickly from start to finish. Anthony ** & Mahealani ** in particular. They treated me great, as people should be treated & made my experience the Best to-date in my 41 years. Give DriveTime in Downey, Ca. a call 5629409360 & ask for Anthony today! Tell them Stanley ** sent you!

Adrian was extremely helpful in helping me find a new car. I would recommend Drivetime to everyone I know.

Great customer service!! I didn't think I would be able to get a car, let alone the car that I wanted. They even adjusted my down payment and monthly payment to fit my schedule.

Very helpful. Thank you Jamal, Patrice, and Cedrick from 45... thank you so much.

Even though I have to take the car to the service department it was an overall great experience. It was fast and easy to get to my new vehicle.

Capri was great and she helped me get into the car that I wanted and needed. I am happy that you have associates that take the time and listen to the needs of the customer. She was not like a sales associate. My experience was AWESOME! CAPRI ROCKS.

I recently bought a 2009 Toyota Corolla from the Newport News, VA location. During the test drive, there was a creaking while turning and Heather was very prompt in making sure it was fixed before purchase. I went through Kadim and he was very helpful in finding the perfect car for me based on my requirements. The car has low miles, and is perfect for me.

I would like to say Thanks to Lorenzo, Matt, all the people at DriveTime, Beechmont. They made my experience very pleasant. Not your typical Car Sales place. I test drove several cars before selecting the one I bought. They have a lot to choose from. Not pushy. They take the time to make sure you are satisfied.

In Feb, I purchased a jeep and the experience was amazing. Jamie made a huge impact in my decision to purchase. She was friendly from the first time I called the whole way through the process. A few months later some issues occurred and I cannot say how pleased I am with the whole team. They all stepped in and made it right. Jamie again was by my side the whole process. It could have been horrible but with this team they made it wonderful. I am so thankful for the team especially Jamie!!! Thank you all so much for all your hard work and extra time worked.

Your team was friendly and really made the experience enjoyable. Jamarcus was straightforward and honest about the whole process. He listened to my wife and me. Found just what we wanted and got us on the road. It was great.

I thoroughly enjoyed the experience. The folks were friendly, not pushy and made the experience fun. The paint touch-up they did on the car that was fully disclosed helped make the car look new. The only negative was the no-haggle price. It was $3,000 over Kelley Blue Book. When you have bad credit like I do, they are already going to make money on me with the high-interest rate, but to also pay $3,000 over a reasonable rate is a bit much and feels like I'm being taken advantage of. This was not true for every car but it was for the one I picked. When I mentioned it they said the car was priced competitive based on their investment in the vehicle.

Best car buying experience I've ever had! I would definitely recommend DriveTime to my friends, family, and coworkers! Everything was perfect.

Everyone was nice and helpful. I had a good experience dealing and would definitely recommend people here.

My experience with DriveTime was awesome. My salesman Zachary was awesome. He explained the process thoroughly. He was readily available to answer all questions. He even picked me up to complete the sale.

I absolutely loved my experience at DriveTime. Laura ** at the Alta Mere location is a Godsend... As a first time buyer she made the entire process so easy. I'll definitely be recommending DriveTime and Laura to all my family and friends!

You guys sold me a car with a bad transmission. I purchase on 9/4/2015. On 9/5/2015 the transmission goes out. So I try to return the vehicle less than 24 hours and I'm told I can't use warranty. Also not suppose to go past 70 miles (even though I live 30 miles from the dealership). So after paying you 1000 dollars of my hard earned money I'm stuck with a car I can't even drive my first two weeks of purchase. By far my worst car experience ever. I also filed a complaint with the BBB. Only bright spot was my salesperson Brittany. Micheal ** the store manager was dishonest and rude.

More training for SM. Everyone needs to be on the same page. When something is told to the customer everyone should know and should be done. Ultimately it was, however it took me the customer getting upset before it was done.

Patricia ** did an amazing job helping me get a car the other day. Went in wanting a specific car, which unfortunately they did not have in Houston but she got a feel for what I wanted and went from there. Had me test drive the 2009 Nissan Altima Coupe, which I loved and is the one I got. Honestly, couldn't be happier and that woman deserves all the credit for it. She is definitely an asset to your company!

I'm glad that I stopped by DriveTime! They helped me get into a new vehicle just like that! Thanks DriveTime!

Had to bring my car back to the dealership for repair and let's say I was very aggravated with my experience. The outcome was sufficient but not 100% as it should have been. Better communication amongst managers and salesmen is needed especially when selling cars to consumers. Nothing should ever leave the lot incomplete!

My daughter bought a car from Drivetime in Houston in February 2015. We are now in September 2015 and have yet to receive the plates for this car. I have called several times and no one seems to know what is going on. I don't know what to do!

I recently traded in my Cadillac for a leased Honda from DriveTime. "$215 every two weeks and to be paid on every other Saturday", stated the salesman. 9/4 I walked outside to found out they repossessed my Honda. So I catch a cab to figure out the problem. They put me on with the leasing customer service number. She then tells me this a "no grace period car". They say they gave me a courtesy call but no records on neither me or co-signer phone log. Very rude non-helping employees at the towing place. They gave me the run around over the pick-up information. Salesman gave me false information. DriveTime is really a big rip off and it's sad they are not being 100% with customers. I know this situation messed me up bad.

I have visited Plano and Red Bird locations with no issues. Management at Arlington far less superior. They ignore their customers when they come in and leave you waiting unnecessarily. Sadly the general manager sets the bar as the poor leadership starts with him just sitting behind the counter with his head down while he gets ESPN game alerts on his cell phone. Every expected outcome that was promised by corporate and other locations was unfilled by GM ** in Arlington. DriveTime has always been good to our family but this guy really was undesirable to deal with. Disappointed..

I went to DriveTime in New Castle, DE. I was at first worried they might be a shady buy here pay here place. I was wrong. They make you feel relaxed and break everything down so you understand. The sales rep Donald ** was great. He answered all my questions and I didn't feel pressured.

Was so very excited with my new auto! The salespeople went above and beyond in getting me a car! I appreciate all the help everyone gave me. Not to mention each was a handsome man!

I'm a single mom of 4 who took my paycheck into Drivetime to purchase a car. The salespeople were very shady and pushed me into a van that broke down and the motor went out the same week. I purchased it on Thanksgiving Day, then told me that the warranty that I had just purchased would go toward fixing the motor in a van that I had only drove for a week. The kicker is that if I would have allowed them to use the warranty to fix the motor then if the motor went out again it would not be covered in the future. That's funny. Why should I pay for repairs on a van that I had just got. So I was told they would allow me to come into the dealership and pick another car. They lied when I made it into the dealership. I was told that I was not going to get my downpayment back and this big ugly gas guzzling van was drove up to the front door of the dealership, and I was told to take it or leave it and there would be no refund.

I bought a 2006 Jeep Commander in March 2015 and 3 days later I had to take it in to get the engine and transmission replaced. After a month in the shop I picked it up and it just turned off on me while I was driving. Turns out extended warranty doesn't cover it. Now I have to pay 400 for repairs. Also on my car report it states that nothing is wrong with it but the repair shop told me that it has fire damage. I will be reporting them to DMV.

I went in to get my Sorento. They were very inviting and made it one of the best car buying experiences I have had. I will definitely recommend to friends and family. I will definitely be going back when it's time for another car. They did everything they could to try to lower my payments and they offer great benefits.

Had car for 6 month and you would think for a place that "rigorously inspects every car" parts wouldn't be breaking left and right. And not once did this awesome "WARRANTY" cover any of the needed repairs. Just on Sept. 1 car won't start, found out it's the crankshaft position sensor. $311 to repair!!! They said the part costs $127 for the part. Went AutoZone for my model 2006 Hyundai Santa, few under 50!!! Well first of the month, just made a car payment and rent of course. I don't have that kind money. Will they give a temporary car until I have enough, no!!! Will they work with a payment plan, no!!! Granted that last one may have been stretching it. But at any other dealership I'm sure they would have offered a temporary vehicle.

I bought a 2008 Ford Explorer back in April 2014 from DriveTime in Savannah, Ga. The car was marked in the window for $9800. I gave a $1500 down payment and that brought it down to $8300. In the end with the Crazy IPR and all the other ** I ended up having to pay over $30,000 for this car according to the contract. It was financed for 6 years when I asked for 4 but didn't get it. So over 300 percent interest in the car for a truck that's blue book is less than $8000. Crappy deal off the bat but we took it because we needed a car in an emergency situation. They clearly took advantage of military and low credit people. Not even a year later we had to replace the Radiator and called Averix and they said it was not covered under warranty so we paid for it ourselves and had one put it. We checked and it was covered so they should have took the claim but lied to us and did not cover the repairs.

I am currently in a lease with DriveTime and at the time of the lease I was told that as long as I was keeping the lease for 2 1/2 years (at that point the car is mine) then the miles didn't matter... I questioned this and they repeated the same thing. Yesterday I went in looking into trade it in, and I was informed that the information I was provided was incorrect. I then called another DriveTime and asked if I was leasing the car and at the end of the lease term when it was mine, if I would have to pay the over miles and they informed me I wouldn't. Lie. I SHOULD OF READ THE LEASE (WHICH IS MY MISTAKE).

My 2006 Cobalt has been in the shop more than it has been out. It has had 2 rebuilt engines, repairs for oil leaks 3 times, 3 new fuel pumps, 5 exhaust gaskets, 2 wheel bearings, 2 rotors and brake calipers, 1 air pump and 3 new thermostats. It has been to different mechanics and different shops and has cost the warranty company more money than the car is valued, not to mention deductibles to me, lost wages and valuable time of myself and family members who have had to drive me places. I have gotten nothing but the run around from DriveTime and Aeverex, the warranty company. They even give the mechanics the run around. This is totally unacceptable.

I purchased a vehicle from DriveTime in February 2011 and have made 100% of my payments on time. In November 2014, I discovered that my full payment history had been removed from my credit report with all three credit bureaus. I contacted DriveTime immediately and was told that they were revamping their system, which required them to remove credit history for a short time. I was told it would be resolved within 72 hours and to call back the following week if it did not reappear on my report. I checked again as instructed and saw it was still not on my report, so I called back. The next person I spoke to informed me that credit reported had been stopped and that I would need to give it until January 2015 to reappear on my report. Come February 2015, still nothing.

A few months ago I purchased a car from Riverside DriveTime. The salesman was very nice but he LIED to me. I was told that the person who cosigned on my car can be removed after 6 months to a year. I recently inquired about this and was told that wouldn't happen. Now my cosigner is upset because we were told false information.

I purchased a car from DriveTime and the car has been in the shop for 23 of the 30 days I have had it. The title was never signed over to me. So I couldn't register the car plus the fees to register the car is almost 1800 dollars for a car I cannot drive. Most of the people that I have contacted don't seem to care that they sold me a bad car.

I originally went to DriveTime 2 years ago (2013) because I needed a vehicle ASAP on a Sunday and they were the only dealership open. I put a $1000 down payment on a brand-new 2013 Suzuki SX4 that only had 7 miles on it. I made my payments on time until a divorce and bankruptcy filing caused me financial problems. I was able to have the bankruptcy dismissed after only 10 months, during this time DT was being paid through the Trustee. When it was dismissed, I contacted DT about getting a modification of my remaining payments, where the missed payments would be added to the end of my loan. The gentleman that I spoke to said I qualified for the modification and that he would be sending paperwork for me to sign.

I purchased a car through Drive Time 3 years ago. It was an awesome experience. Everyone inside was extremely nice and worked fast to get me into the car I wanted. Now I am looking for something bigger and I have tried for the last 6 months to find a car and dealership to trade for. I recently found out the Drive time is making a ton of money off of me and my car. In fact instead of my car loan going down it seems to have tripled. I finally tried to do some research as to why this is happening not on do they charge a daily interest fee, but the monthly payments that are made 80 percent goes to equity.

I started a review with DriveTime at a 5 star 3 weeks ago. More recently I have become more and more disappointed with the Aeverex warranty company. 3 weeks ago my car had bad rotors and Aeverex went back and forth with Midas to fix my car. Finally it was fixed. Now my air conditioning is completely gone. All of these issues before 1 month's time. I had a car with Drive here and it was pure hell for 90 days until the car got into an accident. They refused to fix it but kept calling for money. DriveTime was (is) helpful in a sense of trying to repair credit. It just hurts that I am in a luxury vehicle and I am having all of these issues, and it hasn't been a full month yet. I am beginning to wonder if DriveTime is trying to get over on people that struggle. I don't know if the a/c is covered under the warranty or not. It's beginning to become depressing.

On March 18th of 2015 I went into a DriveTime dealership. They advertise being able to assist with low credit situations in which they GUARANTEE vehicle approval based on income. I feel that ever since I set foot into the dealership I was steered the wrong way due to a desperate situation. I am a new father with a 5 week old newborn. We needed a safe vehicle prior to delivery of our newborn. They preyed on me in this situation and gave me like a 28% interest rate on a 2008 Nissan Rogue. Prior to purchase KBB stated vehicle was valued at about $10,000 which DriveTime purchased at auction. Vehicle had previous accidents in which the AUTOCHECK report was designed to not tell you all about the accidents.

Overall I have been satisfied with DriveTime with their service their ability to get me into a car quickly and with my vehicle however I am frustrated with their level of customer service with this particular issue. Due to having no credit and my amount of downpayment and the car I had previously wanted and been approved for having been sold they found me another vehicle I could afford. The day I purchased my vehicle and I did the walk around inspection with the sales advisor And I noticed a decent crack in my serpentine belt, and there was a ticking sound during the test drive. I did bring these issues to the sales advisor’s attention. She informed me and reassured me That all the vehicles they sell go Through rigorous inspections and the crack in the belt looked like a spot where the manufacturer had connected the two ends of the belt! (Because there were marks that resembles staples or something similar.)