DriveTime Reviews

Had an F150, loved it despite the over finance and hidden 10k add on fees from the online site. Ran good for the most part, took care of it. Truck started shaking on the highway leaking oil while running, then all out keeled over in a matter of days after 6 months. Towed it to a shop and after a week have been told the warranty I have will be denied since I've paid cash for maintenance with no receipts from a service shop because the oil was low after the breakdown. Read the fine print.

I bought a car from DriveTime Feb 2015 and a week later I was already having issues in which my car had to be put in the shop. It was within the first month so my warranty covered the repairs. Since then I have had to replace all my tires because the ones the car came with bubbled up within a few months. Now, it has been 6 month into me buying this car and I'm having major issues.

DriveTime called me back after reviewing what had happened and made everything right. And that means a lot to me and the readers. Thanks DriveTime for hearing me and doing something about it. You did great! Happy happy happy!

My daughter purchased a 2014 Jeep Patriot from Drive Time two weeks ago. Here are all my complaints. She overpaid. The car was $14,000 before fees, warranty and taxes. The car which is only a year old had 100,000 miles at time of purchase. Who sells a car with that kind of mileage after one year? And who takes advantage of a naive 20 year old. Shame on Drive Time. The interest rate is 20 percent. I went to two local Chrysler jeep dealers in the Phoenix area. They both told me my daughter was ripped off and the car is only worth $8000 with that kind of mileage. The dealers also had 2014 Patriots with 70,000 less miles listed for the price my daughter paid but for 100,000. The car has manual locks and windows. Total cost of ownership for the car after 66 payments will be $31,000. A lot of money for a car that won't even be running then because it had so many miles.

I purchased a car at DriveTime because of my credit situation. I was thrilled when approved but quickly became angry when the expiration date to my temporary tag quickly approached. When I asked numerous people when to expect my registration or who can I speak to with regards to who knows the responses I got were, I don't know. I asked if I get a ticket because my tag is expired what is going to happen, the response, "that's a good question, I don't know". Go somewhere else with a bigger down payment just so you won't have to deal with a headache. I even contacted NY DMV to see if the hold up was on their end. The vin # wasn't in the system under my name, so DMV couldn't help me either. So here I am with a car I'm paying an interest rate just as high as the price of the car and I can't even drive it.

I bought a Ford Fusion from them last year and then shortly after lost my job. They hounded me at least 4-5 times a day with calls from different numbers (I have all the messages saved). Finally, I asked for a loan modification which they were all too happy to give me. It's too bad that they never once mentioned their amazing interest rate of 69.71%! My daily interest rate is 11 and change! Now my car is worth 10,000 more than it's actually worth and I'm stuck making payments that will literally never even see my actual principal.

I have dealt with them regarding the fact that they removed the credit line from my report due to a bankruptcy from 5 years ago. They are working in it but in the meantime it isn't on my credit. When I called and spoke with Lance **, customer service manager, he advised me he would get this pushed thru and would call me the next day. 2 days later and my making 3 calls I finally spoke to Morgan who advised me it would be another 2 months before this would be resolved.

I started leading with DriveTime in early June. My experience in their shop went really well and I thought I can trust these people. They seemed to care about my well-being and the concerns I presented them with when I decided to give them my business. This couldn't be further from the truth. By the end of the month I had to replace the battery, costing me $100. By July, I heard grinding whenever I applied the brakes. I made them aware of both scenarios, to see if they could offer any assistance since it hadn't even been two full months and I'm having some pretty big challenges. I got NOTHING. The brake repair cost me another $511. My down payment was $800. I've invested THOUSANDS of dollars in a vehicle I'll never own. This company just doesn't seem fair or care about their customer. DON'T WASTE YOUR TIME PEOPLE. THINK TWICE AND THEN THINK AGAIN!

Purchased a 2006 Explorer SUV from DriveTime. They put it in the shop for service, inspection and battery replacement before we took delivery. A few days later the check engine light came on and there was slippage among few other things. The first visit they repaired what seemed wrong as well as the other items on the list. 3 days later the light came back on and we took it back. The repair shop told Averex what was wrong and they sent out an inspector who took more than the allotted time to respond to the request. I will say the repair shop advocated for us because Averex did not want to approve the appropriate repairs. In the end Averex had to send a transmission and a catalytic converter to the repair shop to replace the faulty parts.

My credit rating is not good so purchased a car from DriveTime in Houston, Texas. To be honest, the purchasing experience was ok. I needed a car, they needed to sell the 20% interest loan. Nobody twisted my arm, the sales team was very pleasant and accommodating. I chose not to buy the extended warranty, it made the bi-monthly payment even more obscene than it already was at 20% interest. Two weeks after I had the car it started leaking oil, a lot of oil. I had the crankshaft seal, harmonic balancer, and drive belt replaced under the dealer warranty which was included with the purchase of the car. I was pleased with the the process. Since the initial crankshaft seal, harmonic balancer and drive belt replacement I have had the same parts replaced at my expense 4 times by two different shops at close to $400 each time. GM repair protocol for the crankshaft seal calls for replacement of the harmonic balancer and drive belt each time.

Have been doing business with them for more than five years, two vehicles & was on to my third until in the beginning I was told that DT credit will help my original credit score. Complete **. I'm at the dealership talking to a representative in Fort Worth TX, and they were trying to force me into a vehicle I did not want instead of giving me what I wanted in which even though being a long existing customer and a "Gold Pass Member" (what a joke) still needed a down payment for what I wanted. Their in house DT credit is of no use even if you pay your bill and don't give any problems.

I absolutely love DT!! They went above and beyond to help me getting a vehicle!! I recommend them to everyone who is in the market for a nicer, newer car!! Not only that, they make sure you're getting into a SAFE car, too!! Adam and Joseph are great guys!! Thanks so much for taking care of me!!

I inquired about a loan modification on my DriveTime loan and received two messages from a DriveTime representative saying they had good news about my request. When I returned the call I was told the representative was new and should not have told me I was approved. When I filed a complaint with BBB asking that DT in good faith honor what I was told DT continued to ask for medical receipts so I can prove to them that I'm deserving of a loan modification. I provided receipts but they say they are not good enough and are not willing to show good faith. If a representative from a company makes a promise a reputable company would stand behind it. DT refuses to stand behind their word.

I bought a Ford Explorer. 3 days later I find out the transmission is bad along with some other items. So a week without a car I gave DriveTime yet another chance. They put me in a Honda pilot which of course is in the shop. I didn't get a chance to drive either vehicle at least a week total and DriveTime unconcerned staff could care less as long as they have their money. So I currently have no transportation and they taking their time about getting my repairs. Do not buy a car from DriveTime. Biggest regret of my life!!!

I am currently leasing a vehicle from DriveTime located in Las Vegas. After only driving the vehicle for about 30 days and just in the Vegas area I needed to take a trip to California to pick up my son. The trip took about 3 hrs and my car seemed to be just fine. After I reached my destination my car immediately broke down on me. After speaking to the DriveTime they didn't show much concern to my situation just suggested I call the warranty company for assistance. Come to find out my transmission needs to be replaced and if the warranty didn't cover it I would be held responsible for the repair fees. I was then stranded in California with my son.

I went to Temple, Texas to purchase a leased vehicle and I had no problems getting it. Shortly after I brought the vehicle home, as started making the payments with my debit card, is when we started having the problem. They would take out more than one payment and overdraft my account and say, "Well, we can't refund money to you." Very very rude. Spoke over me when I talked. Claimed there was no one I could talk to, they were the only people.

I purchase the car and 3 1/2 weeks later the change oil light came on and off so we checked it. There was oil and then I took it to Sears where DriveTime said I get 1 year free of oil change and the guy at Sears said I had to call DriveTime to get it approve and check the vault to see it was time for the change. I called DriveTime and they said they didn't know how to help so they transfer me to mechanical department. And no answer. I attempt several time and my 30-day just pass by. And I was driving on the FWY at night and all of a sudden my car makes a loud noise and my engine light came on, oil light came on, and stood. I pulled over and had my car tow home and paid out of pocket.

Had been guaranteed by HERMAN ** that all things would be in order since we were coming from so far. We get there and the vehicle is dirty... still not too alarmed. Then we drive it and the air condition is not working. HERMAN replies, "Oh, it's normal. It has been sitting since you purchased it two weeks ago." We test drive, it drives fine... it wasn't until we got on the road or off the road 5 hours later is when we noticed that there was a grinding noise coming from engine. The drop of oil that was in there was black, sounds familiar from reading the reviews. We get home at 2 am and lo and behold there is no oil in the car and the air condition hoses are frozen solid.

The pricing on the vehicles when I initially bought my car were what I thought decently priced, I was wrong once I had already purchased my car. What they charge for a warranty is absolutely outrageous. I understand everyone has their price, but if you are young or don't know anything about cars please do not go to DriveTime. I am currently stuck with a little piece of crap car that has been nothing but problems, I have already put over $600-$700 into this car on top of my $300+ car payment... I'm sorry but for the quality that they say they have on that lot, no one should have to deal with any problems for awhile... Not one even one year into the lease like I am dealing with currently. I am just beyond fed up. I rather have a repo on my credit than to pay them a dime. But that's a choice I have to make. Very disappointed in the quality of the cars and the amount they charge for warranties and extras.

When I purchased my car from DriveTime I was assured my payments would be reported to credit bureau. Last November my payment history was removed by DriveTime. I called customer service and they assured me they would have all accounts added back to the credit bureaus by February. I called again to customer service and was told my information was sent and to give it a couple of weeks. I have called every month and promised they would fax my report that day to the bureau. It is now August and my payment history has still not been sent.

DriveTime opened a new location in my town (where I am on several board and a teacher!) and I looked and bought a 2008 Audi. There was a checklist left in car and it was not given an oil change (I found that in glove compartment the next day). I went back and they said I had to call corporate. I tried. Then I had a brake problem immediately and no help. I called, and even went online to chat and they did not even want to help. Now my check engine light came on too (not even 4K miles). They do not stand behind their warranty company as I said I am not paying the $1000 deductible for brakes when it was immediately and I'm not paying for another oil change (I did one immediately when light came on because I could not wait for them).

DriveTime resolved this issue.

If I could give no stars I would. Spent 6 pm to 10 pm at the location in Denver right after work on 8-7-2015 and they didn't have anything but two lease vehicles in the $895 down category that were something. That wasn't my style so they took me to the other location. I saw a 2006 Chevy cobalt I really liked and we came back with the car and started the process. After making the payment they gave me papers concerning a recall pertaining to the ignition and one other thing that was claimed to be an easy fix.Iif that was the case so I thought ok I could run over to gm the next morning if it was an easy fix and went ahead and filled out the paperwork to drive my new car home.

Bought a Lexus from them... This was my 2nd choice... 1st choice was a Lexus in Miami. They seemed like they didn't want to go get it but went to Fort Myers to get this one. I like car but again not my 1st choice.. Salesman was great.. Not too happy with interest rates but is what it is. You would think they could make a more compatible interest rate for people.

I paid my loan off on time, no late payments. 2004 Ford Expedition - good truck. We still own it. However all 3 of the credit reporting agencies no longer reflect my positive history. They all claim DriveTime removed it. I only paid it off in Nov 2013. I have been unable to get anyone at DriveTime to respond since the loan is closed and paid.

I have been a customer of DriveTime now well over a year. And part of their deal is to report your monthly payments to all 3 credit bureaus to help maintain and build your credit back. This has not been done. I've read numerous reviews and people have the same issue. This could mean breach of contract on their behalf due to them not providing the necessary information that they agreed on.

I went in yesterday to buy a car, and before that I called 4 times to ask about their program. They all told me they do not go off your credit, which mine is poor and that if you don't have a down that was ok too!! I get down there and was told I need 2000 down! I just cried - I had to drive an hour away and now go back home with no car!! I will be calling my lawyer for false advertisement and very misleading!

Was approved online for up to $19,000 for a vehicle. I was hoping to walk away with an SUV, I need the extra room for two car seats. After looking around the lot, there were not many SUVs in inventory. I ended up having to get a Honda sedan. Not my preference but somewhat satisfactory. When the finance person finished calculating the numbers, I ended up spending over $20,000 on a 2008 vehicle with over 90,000 miles. Minus the mileage, that seems like the cost of a new car. DriveTime advertises low monthly rates with affordable down payments. I didn't find that to be the case at all especially since my payments are $467.00/month. I into I've been ripped off. Lesson learned.

I did go inside to purchase a vehicle from DriveTime. A friend asked me the total cost and amount financed. It was totally different from what I thought it to be. I am not satisfied with how much money they are charging for this car.

We have purchased two cars from DriveTime. Worst mistake ever. Not only do they charge an unreasonable interest rate on their car loans, both of our cars leak like crazy when it rains. Our current car leaks substantially through the floor as well as the sunroof. What do they do to their cars that causes them to leak? I can understand one car but BOTH cars leak. They make you pay for extras like extended warranty and don't give you an option to decline, making your payment even higher. Not to mention, the extended warranty doesn't cover much and actually getting repairs done under the warranty is like pulling teeth. I will never use their company again... We have paid our car for 2 years and have barely made a dent in the principal.

I put down 900 and the car is, I feared, with roaches. They try and say that it is normal. They are suppose to detail it Monday. If the problem is still there, I better get my money back.

The salesman was nice... Went to purchase a vehicle from DT and the choice of lease vehicles was terrible. Explorer they showed me had dirty seats and rust inside of the vehicle. Then talking with the finance manager, he basically stereotyped me and insult my intelligence. Told him I was not pressed for a vehicle and could put a larger down payment but lost my business by not being honest.

I bought a car a year and a half ago. It doesn't show anywhere on my credit that I've ever purchased a car? Every time I call they say "next month it will appear. Don't worry!" It's been 5 months. What's going on? I can't trade the POS in until it shows on my credit report. This needs to be fixed. If not, come get your POS car. I will never use them again. EVER!

I began a lease 2/9/15. I called a month later and expressed that I plan on keeping the truck the 30 months and just owning it after the lease was over. 7/14/15 it broke down on my way to work. I had it towed at my expense to the local garage after calling Aeverex and getting approval to have it looked at. After a little over 2 weeks. DriveTime has decided they will not invest in the repairs of the vehicle. There is no compression. The motor needs replaced. I was told by DriveTime lease department to go into the dealership to get placed in another vehicle at no cost. I showed up to be told that it will cost me another $2000 plus to get into another vehicle.

I had leased out a vehicle from them back in February 2015. It ended up in the shop 2 weeks ago and has been there with a blown motor. They refuse to fix it but want to charge me 2000 for the mileage before they give me another vehicle. After they told me when I first got it that if I am going to keep it then I can drive it like I own it. I don't believe anyone should go through them. They are a joke. I made payments on it while it was sitting at the shop waiting for someone to make a decision about it.

Purchased a 2010 Chevy Traverse, April 29th, 2015. 31 days later 1 day outside covered repairs, Problems start on the car. Not to mention the fact that there was no transmission fluid in the car during pre-inspection. It had to have $1300 worth of repairs before I could even buy the car. I was guaranteed it wasn't a leak but that I was checking the fluid level wrong (but I wasn't). Then back to the 31 day problems. Check engine light comes on and gas mileage goes from 20 to 13 mpg. Had to have new timing assembly replaced. Warranty covered it so I let it go now that it spent a week in the shop for that.

I bought my truck in March. First week of June I almost ran off the road when I had to put the brakes on going down the interstate. Called the warranty company and they told me where to take it. Turns out I had warped rotors and my brakes were at less than 5%! How can you sell a vehicle like this? It cost me over $400 to fix just the front because warranty said it wasn't covered. Now after complaining for almost 2 months I have yet to be reimbursed or even been offered an apology for the truck not being inspected before the sale. I could've been killed.

Got a 2011 Silverado. 24 days after purchase, started having problems with check engine light rough idle. Called the authorized repair number and no one can look at the truck until after the warranty will expire. Imagine that. Called sales manager to see if he could help. He was very rude.

I purchased a vehicle from DriveTime through the leasing program June 12, 2015. The vehicle ride really rough and going over a simple road bump it seemed as if the vehicle was going to fall apart. So to make a long story short, I took the vehicle to have it checked and they found the struts, shocks, and ball joints was really bad and the vehicle needed a front end alignment and all that would cost me $1,745 to have fixed which is more then I put down on the vehicle. So I called the warranty department only to be told that none of that was covered under warranty. So then I called DriveTime off of North Freeway in Houston, Texas and got bounced around to different people on the phone.

I went to DriveTime of Mechanicsville to get a car after recently relocating. The sales advisors were very communicative before I came to them and during my time at the dealership, emailing and calling to assist in getting together all require documentation and walking me through the process with full transparency. All of the sales advisors were courteous and accommodating while I was at the dealership and I got the car I wanted - a 2010 Acura TL.

We had a great experience with everyone at DriveTime. They made the process easy and simple. We got exactly what we wanted at a great price. We will definitely be back in the future.

I am 68 yrs. old and in dire need of a car. I had seen DriveTime's commercials and figured I would try them. Car looked ok, good tires, engine clean, runs good. My grandson starts checking it out. Looks like it was in an accident but it was repaired except underneath; there are bungee cords holding a metal cover in place. Not sure what it is holding; but I do plan on taking it by DriveTime on Monday, July 27th. I hope they can make this good. $17,000. loan and bungee cords are keeping a part in place. I thought no one could be worse than Cleo Bay in Killeen. I hope I am wrong.

With 7 salespeople, there is only 1 manager. Be prepared to be there for at least 4 hours even if you got preapproved.

I went to DriveTime hoping to get a SUV. My sales guy made me feel so welcome. He really answered all my questions so I got a full understanding on the deal I was getting into. I really like the fact that I had so many options. The environment was fun, exciting. Not only did I get the SUV I wanted but feels like I made friends too!!

I put $600 down on a vehicle. Made payments and major repairs for over 6 months. Visited the dealer many times to get the plates but they never had them and gave me a different story each time. After 6 months they began calling, demanding the vehicle be returned as they could not obtain the title. I asked what happens to the $3600 I had already invested in it; they said I would just lose it. I told them that was unacceptable. They began leaving me voicemails that my vehicle had frame damage. However, my car history report says no damage. Then they refused to take my payment and stole it from me one early morning. I have emails and voicemails to prove all of the above. I only want back the money I put in it.

I leased a car from them in May 2015 which I was told the vehicle was inspected and safe for the road. Two days later the check engine light came on and the car had a loud humming noise, the brakes and gas pedal had loose jerking feeling when press down. I called the warranty company and got permission to take to a certified car repair shop. By the time the appointment day the check engine light was no long on but the humming noise and brakes gas pedal problem was still there.

My husband and I decided that it was time for a new car. I had just been promoted but my husband had a wage garnishment and were thinking we'd get turned down at a regular dealership. Our salesman Kevin, was great, the manager however was rude and a liar. We were told with each additional payment it would lower our payments. I've made additional payments and my payment is the same. I left my job due to a class action lawsuit against them.

I purchased a Chevy Islander from DriveTime in 2009. I paid perfectly every month until 2012. I went thru a divorce and my ex gave the vehicle back because it was a piece of junk. We had problems with the vehicle from day one but we're only given excuses. We would have bells and alarms going off every time it hit 65mph. They never fixed it. I have asked and disputed the amount owed on the credit report only to get no response. I never was notified of the sale of the vehicle nor was I even offered proof. They are shady. They expect to get the car back so they can sell it again to another sucker. Do not buy from them!!

Bought a 2012 Dodge Caliber on June 30. Not three weeks later the car is making noise, shaking badly. Took to dealer, was told by sales agent who I liked at first, "If you had of gotten the car I chose for you you wouldn't have this problem. Call warranty dept." I did took it to their shop, car needs shocks front and back, lower control arm, struts, front and back rubber couplings. I was told that I had driven the car excessively and they are not fixing car.

Unfortunately, I cosigned on a car for my then fiance. We were preparing to get married and had began finalizing out wedding plans. Until I had to break it off. He has fallen behind on the payments for months and I have tried to do the mature thing and keep constant communication with DriveTime to try to make sure the account didn't go into default. The moment I mention that this fool was my fiance they immediately jump to a domestic dispute that needs to be settled in court.

I purchased a 2012 Chevy Malibu from DriveTime with roughly 70,000 miles on it for about 15k. I have been up to date with my payments 224 every two weeks. In May I started to have problems with the car. It started as me coming out to my car to move parking spots and it wouldn't start. After two minutes the car started no problem so I dismissed the problem.

In 2003, I purchased a 2005 Chevy Impala. My contract was 14,000 plus at 29%. I didn’t know anything about buying cars but needed one bc where I lived. My earnings were low and was considered a risk by not having a co-signer or enough history. DT gave me this chance. Funny how people are willing to give advice after you make a BIG mistake but not when you ask for help. I was told several times that I was being ripped off. What to do... Too late... I tried to keep my word and pay it off. Got 2 sm jobs but then ran into car trouble and lost one main job but continued to pay until I got laid off the other. I relocated in order to find work. I was 2 months behind. One problem I noticed that my balance wasn’t adding up even before I relocated. I had gotten a job which helped me pay on time until I needed another repair. I got too far behind 4 months. In that month I finally got a FT job that could help me catch up.

I went to WPB from Boca Raton, FL. I filled out an application for a car online drivetime.com. I was approved for a car over $18,000. Getting the credit was not the problem. The problem was the car was listed for $9450.00. Ready to finalize the deal I looked at the numbers and the car they had was $10,950 reviewing it I stated that is not the price listed on the front window of the car. I asked the sales person Jonathon to walk outside with me to show him the car. He said "No." I went a took a picture of the car price and sure enough I was right. The Sales Manager meets me outside the front door and says Jonathon is with another customer and he will help me. Told him about the price and he said it doesn't matter what the sticker price states only what the computer states. I said I would never buy a car more than the sticker price. I am guessing most people will overlook it just because they got the financing.

Vehicle broke down less than 30 days. Warranty department only covered starter not module that cause problem I had to pay for. Purchase car on 24 of April. Car was towed on 19 of May. And first shop recommend by them couldn't figure out problem after a week so they towed car to BMW DEALERSHIP on June 3. And car wasn't return back to me until June 19. Car broke down again on 22 where I had to call my roadside service to have car towed back to dealership where they had it another 2 days. In all of this they never offer another car to drive nor pay for rental.. which I was left carless. They said they would credit the account but never said how much. On July 6 I was informed car was repo due to nonpayment of 4 payments and no credit was applied. Not only did they take $2100 down payment but left me carless for a month and half of the two month of having car. Worst dealership ever and waiting on response from attorney to get some kind of justice.

I need to know what warranty company DriveTime used 3 years ago and their phone number. The current company does not have the info that was done to my car. Thank you.

I couldn't be any unhappier with DriveTime. I purchased a car from your company almost two years ago. I had bad credit at the time, and was desperate to replace my vehicle. I allowed myself to be swindled into buying a car that was horribly overpriced, and that turned out to need repairs to it within months of buying it. The loan terms are an outrage, but I thought I'd be able to refinance it through another company after a year or so. I've since discovered that no other loan company I've been able to find will touch the car because of the excessive amount your company valued it at. All of that, I was willing to let go. My own mistake for trusting your company and not properly checking into the value of the car.

I purchased a car from DriveTime Lombard on June 1st. Immediately after leaving the dealership I realized that they had bunched roughly $3,000 in additional fees and services that I did not want or need. This included GAP insurance, GPS location services and a third party warranty. Immediately after realizing what had happened I returned to the dealership with all of the forms necessary for canceling these extra fees and refunding my account. In addition to submitting this paperwork to the manager on duty, I also enrolled for autopay on a computer with the sales rep who sold me the car.

I purchased a car from DriveTime a month ago. The salesperson was friendly, he went above and beyond to find a car, but I decided within the allotted time frame that I did not want to go through with it. I returned the car with the 5-day period, under the 300 mile maximum but they still have not returned my $500 down payment. When I call, the staff is rude and short with me. It has now been 18 business days and still no money. I paid cash and they promised to send a check out within 7 to 10 business days... still nothing!

I have a FICO of 800 and to be honest have had a good FICO for some time. Those of us with good credit take it for granted what those without good credit have to go thru. My partner was suckered into buying a 2008 Nissan with over 100k miles for $20k and a APR of 18%. A year into his loan, he has paid $8k and only paid the loan down $2k. His car payment is $400 every two weeks. I understand high risk means high rate but seriously! And unlike most finance companies that will refinance, DriveTime does not. And because the LTV is so high, there is no way to refinance so you either pay the loan off on your own or let them repo. Just terrible business structure and I hope there will be more oversight to this business!

I bought a Dodge caliber 2009 $9000 from Drivetime April 2014, with the $4000 warranty. The transmission blew within 36 hours. I told Drivetime to just trade my car in for another one since I just bought it. They said it needed to be fixed by Cottman before they could take it back. I then got it fixed at their warrantied mechanic, it took them 6 days. I called the customer service line back and let them know the repairs were done and I'd like to take the car back and get another one. They then told me after the first five days of ownership I'm not allowed to bring it back. So I fought with them about not wanting this car for my family of four who drives a minimum of 120 miles a day. They told me no. Then my intake manifold went out a few weeks later and I was told it also wasn't in my warranty and I would have to pay out of pocket for it. I fought for 6 months to get someone to cover this repair.

I am 4 payments in on my loan. Understanding that I made the mistake rushing into a high interest rate contract with payments I couldn't afford in the first place, I was blinded by desperation and a lot of stress at the time. With that said I see no excuse for the way I've been treated and talked down to for ask questions about possibly lowering my payments to be able to afford them. And after being hung up on several times and transferred back and forth being asked the same questions countless times only to be told there was nothing they would do to change it and if I couldn't afford the payments I "get a better job" or have it repossessed.

This company is the worst. They are reporting incorrect info to the credit bureau. They charged me three times what the car is worth. They added things onto my account, and claims it can't be taken away. They won't provide me with payout amount. I consulted with a lawyer and we are in the process of suing them.

I recently bought a Smart Car Fortwo, 2008 with very low miles, from DriveTime/Central Florida Toyota Scion. I couldn't believe my luck, at first. I just had a wreck and as a recovering cancer patient, I needed a dependable car fast. Cancer almost destroyed my life but it definitely wrecked my credit. I nearly lost my home. Somehow, the salesmen got me financing. I was ready to pay for a cheap car outright but the payments were great and I couldn't believe they got me financing. For that, I am truly grateful. The car is 6 years newer than my old one and the mileage wasn't yet at 47,000.

I purchased my car with DriveTime closing the deal minutes to 8 pm on Monday. 5 am Tuesday same car wouldn't drive claiming transmission overheat. I thought it was a normal glitch. 11 am same Tuesday the car wouldn't start and I still soaked that in. Early Wednesday morning the check engine light came on and continued flashing. So I decided enough was enough and went back to the dealership. An employee came to check the car and guess what? The check engine light was off so they instructed me to call Averex who also directed me to a mechanic close by. I spent all Wednesday at the shop for them to diagnose the problem and suggested that I drop the car on Friday at 8 am and pick it up at 5 pm for the fix. (How ridiculous!!! that would be 2 days out of my first 5 days at the mechanic).

I bought a Jeep on the June 17th, 2015. Two days later the engine temperate light came on. Made an appointment for the following Tuesday because the shop was busy. Truck broke down Tuesday morning. Asked to be put in another dependable ride. The answer was no. I was on the 6th day and you have 5 days to return it. Keep in mind I was only hours into the 6th day. Truck supposedly fixed on Wed. On the 24th. Yesterday the 28th, truck broke down same issue. It doesn't matter that I've had the truck less than 2 weeks and it started having problems on day 2. They take your money and they don't care about customer service..

Me and my son went to DriveTime to get a vehicle. We were there for six hours and their salesman had to follow us to my insurance company to make sure I put the vehicle on my insurance. After that, we had to sit in their office for 2 more hours and we had the vehicle for 45 minute ride home and the air condition went out and we took it back and no longer have the truck. And now I have to wait 5 days to get my downpayment. After all the trouble we have went thru we will not recommend no one use this company. Their vehicles are not good quality and we will not use them again.

I purchased a car from DriveTime last April and I first want to say that they were fair in letting me put a small down payment to get the car was great; however I am just not really satisfied with the fact that I have to pay on a 2007 car for 5 years that had over 70,000 miles on it. Yes they did offer me an extended warranty, which I had to use to get one of my wheel bearings fixed, within a year I should have not had that problem. I also had to replace my headlights which were glazed over when I bought the car and had rusty water that settled at the bottom of the lights. This was not noticed until I replaced them.

First I would like to thank of my sale person. Her name is **. Job well done. You should be recognized because you made me feel welcome and appreciated and I thank you for your hard work.... Thanks again **. I would recommend you.

My wife and I purchased a vehicle here. The 1st week we had the car it started overheating. They had the vehicle serviced for a thermostat housing. The second month my wife was on way to work, the car started going like it was in neutral. She had to walk 7 miles to get back to the house because where we live there's no cell service. We contacted them. They wanted 150-200$ for diagnostic "fees". I told them we'd just turn the car back in. We bought this vehicle so my wife would not have to worry about being stranded.

I purchased a vehicle from DT. I have now lost my job, I have spoke to reps, I have tried to borrow money, I emailed the company and advised that I have gotten a new job and that I will be able to pay in 2 weeks, their reply to my email was to join their blog site . If I can't get any resolution I am just going to have to return the car, they are not the only dealership that will give cars. I also asked about a deferment, their answer - you don't qualify. I feel when customers are in a bind there should be some help, but it is all about the money in America, no help for honest people.

Your company preaches "Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards"... THIS STATEMENT IS A CROCK!!! I'm sitting here reading some of the feedback and most of them are identical to the problems I have experienced... When I got the car, all 4 tires were dry-rotted... which they replaced. The day after I took delivery of the car I got an Anti-Lock Light... After 4 times in the shop they FINALLY got to the bottom of the problem... (Out of pocket deduct, applied.) 4 HUB Bearings, Anti-Lock Cable, 2 Wheel Bearings.

DriveTime calls all the time even when I am not late (yes I know my payment is that day, thank you). Their cars look good on the outside but bad on the inside. You're responsible for it though. Worst customer service ever! Won't work to help you.

Drivetime is the worse dealership ever. From the day I got my car everything's been bad. I sold my old car to get a car from drive time which I wish I never DID. My thirty day warranty was up for my car to break down literally the day after my warranty was up... Talk about pissed!!!!!! The commercial will get you so y'all watch out because you'll regret it at the end, never got with your first option. Look around more, give it time...... Today I cancelled my deal with drivetime.... And my friends who I told about drivetime as well will be leaving and taking business somewhere else. And there was more than just the 30 days. It's a lot to the story. I just know you can't say certain things on here...... Everyone just please make sure that you do reach and ask questions. I lost my job dealing with this dealership. I have other bills. Now I'M out looking lost.

I purchased 2009 Toyota Corolla six months ago and it had cracked tires which were about to explode. After numerous call to your joke of customer service I had to purchase 4 new tires. I went into money that I didn't have and was not able to make the monthly payment. I called joke of customer service and received nothing but information about paying for inconvenient car. This company is the worst I have ever dealt with...

I was behind one payment, actually made a partial payment and they repoed my car!!! I only owed $123! Ridiculous! Now I'm struggling to get to work everyday over $123! DriveTime is the worst company I've ever dealt with. They wanted over $600 just to get my car back. They don't even work with you. I got a brand new job and had to adjust to the payment schedule. Never again I will go back to this travesty of a place.

We purchased a car in 2014. After having the car for a week, it ran hot. It was taken to the Dodge place and repaired. We had roughly $200 out of pocket to pay. Since that time, the car has been at the shop 2 additional times for the same problem and each time we have had to pay out of pocket. My car has been in the shop since June 6, 2015 and we keep getting the runaround. Aeverex sends me to DriveTime and DriveTime sends me to Aeverex. If the problem cannot be fixed I want another car or someone needs to pay for this repair.

I went to drive time to see if I could get a car. They told me I was approved for $18,000. Thinking I would get a decent car. But all cars were old ranging from 00-04. The one car I can't forget was the 2000 for hatchback ford focus. As we retested driven the car I noticed this weird smell. The guy said the windows where do when it rain but as I inspected the car more I could tell it had bad water damage. I could see the water line right about all the door speakers. I told the guy thanks but no thanks.

Drive time was able to turn my situation around. I know have a happy ending. Thanks DRIVE TIME!

I have had my vehicle just over 1 year now and everything with DT has been very good. I have been late a couple times on my payment and they have always worked with me, you just have to stay in contact with them and they will help you work it out. I have had minor mechanical hiccups here and there but it is a USED vehicle so I didn't expect to never have a mechanical issue. The only complaint I have is that they DO NOT report to the credit bureau. It showed up for about the first 2 months on only 1 of my reports and disappeared to never be seen again. I would really have liked to see it showing to help my credit score. Overall, I have been pleased and hopefully I will continue to feel the same way this weekend as I will be going in for a diagnosis on another mechanical issue... hopefully it's a covered issue or very minor... (no such thing as minor with a BMW).

The people working at the dealership were very nice at first. I paid a pretty good amount down on a vehicle that I am having to constantly take it to the shop and having it towed. It has been almost 1 year and 1/2, and I have had to take the vehicle to the shop 6 times with BIG problems. The recommended shop are horrible that I have to take the vehicle to. My vehicle comes out worse than when it went with more than $500 out of my pocket. I can get no help from Drivetime. I have been told that I cannot trade in with them and I am so upside down. No other dealership will take the crap car! Ugh!

We purchased our first car in 1/2012. A 2009 Chevrolet Impala. We were quite pleased with the auto and was even surprised that the dealership offered a 3 year bumper to bumper warranty. WOW!!! I was impressed, I mean after all you want the peace of mind that your major purchase has a certain level of protection. This is a good thing, Right??? Yeah NOT so MUCH, but I will get back to that in a moment.

The new MyDriveTime app doesn't let you view your actual balance of your account.

Walked in expecting to not get a car after being turned down by the regular dealers. Was approved and needed no money down! ** (Spaniard?) was a great salesman. Everyone made my experience a great one. So kind and positive. Only minor issues were the Sirius radio wasn't updated & I have to pay $100 out of pocket to get it to work & no floor mats in the car. I still didn't count them off for that.

I needs a new car fast. DriveTime made the processes quick and easy and took all the pressure off having to purchase my vehicle. I would definitely recommend this company to anyone looking to get a car.

So I went to DriveTime to get a vehicle. Everyone was very friendly and helpful throughout the process. We even waited in the building for four hours because they only had one authorized person to finalize everything so even though we were getting everything done quickly, we spent 90% of our time waiting. Once we got the car it drove fine for the drive home and for a few hours the next day. Once I was almost home it just died and wouldn't turn over. Someone had told me they were pretty sure the fuel pump was trashed.

I've had my car for 10 months and it's problem after problem! When I first got the car the door wouldn't close. They fixed that. 5 months later after I got an oil change and a new air filter, my car started to hesitate horribly. I thought I needed a tune up, but it didn't have 100k miles on it, gave it a tune up anyways. Car still was hesitant.

Everyone is great when you go in after approval BUT that is it. We got a crap vehicle and their "repair facilities" never find anything wrong. But you go to someone not associated with them and it's amazing what is truly wrong with the vehicle. DriveTime will call you constantly about payments and each person tells you something different. When you ask for a supervisor they are never available. If you ask about returning the car, which is suppose to be simple, you have to go through their repair facility first and they make the decision. Go somewhere else. It's a headache dealing with these people.

Excellent salesman.

I went to DriveTime a little worried about my ability to actually drive home with a car. My sales rep ** was fantastic, he went over all the information with me and answered my questions honestly. He did not pressure me to make any decisions without reviewing all the facts. He presented me with several payment options, and vehicle options that best fit my financial situation. He even waited patiently while my insurance agent did their whole up-sale spiel. He listened carefully to my concerns and expressed genuine concern with my issues. I would highly recommend anyone who has any doubts to come in here and they will take care of you!

We had bought a car 11 days ago, and the inspection report is a crock!!! The date was changed and nothing was done. We just got informed $2500 worth of bad parts on this car. Not including the oil change that was actually due 40 miles before we bought the car. Every department hung up on me and my husband, told him not to call anymore, very rude, refuse the pay for the bad parts, and their sales reps say "It's your problem now." Horrible service! Really pay attention to reviews and really look into how the vehicle drives and all maintenance.

I needed an extension until I got paid again and was going to make a double payment, and was told I couldn't do that... I've been with this company now for almost 2 yrs and they won't work with me to keep my car so I can work and take care of my daughter. I think this is downright disgraceful.... Now I'm in fear of my car being repoed and turned off. SMH.

They sold me a lemon. I'm going to do my best to take them to court. I had my car Chevy cruise for 8 months. My car had a recall. I went to get the recall. There was a transmission leak then they forgot to put my coolant in for the recall then a catalytic converter problem came up. Please beware. I'm a school student and now I'm hurt because I can't afford this this I went to a major dealership. I didn't. Please be careful, don't end up like me. They will sell you a lemon and won't care about your well being.

I've had my car for almost a year now and the reason I chose DriveTime was to increase my credit score. They have not reported one payment to the credit bureau. I have been on time for every payment, that is twice a month, they withdraw it directly out of my account. How can you not report anything at all? I bet as soon as I am late, they report that and then try to repossess that overpriced car! This is not right at all, I would not recommend anyone to get a car there.

I would like to forward this complaint to DriveTime Corporate headquarters. As a long time customer of DriveTime and now financing a third vehicle through your company I am sad to say that your company based in Wilmington Delaware has been the absolutely most horrific experience. The staff members lack of knowledge and poor training has been extremely infuriating. I would like someone from corporate to contact me to discuss further. I have attempted to address this with the manager ** when I first purchased the vehicle and now a month later very little has changed. Nobody can answer a simple question such as "When does customer service open?", "Why have I not received my license plates yet?", or "Why can't I set up my auto pay 5 days prior to payment due date?". As a manager, ** could not answer one question and kept putting me on hold and would come back to inform me that he didn't know and would have to redirect me.

I have nothing but good things to say about DriveTime. Everything is upfront and transparent. I tried a couple of other bad credit type car places and they were very secretive and dodgy when it came to pricing, interest rate, vehicle history, etc. At DriveTime the price and history report is right on their website allowing me to do some research before going into the dealership. I was also surprised that their pricing actually fell in line with "buy from dealer" prices found on car value websites. I test drove a vehicle and it seemed to have a loud engine noise. Instead of trying to say "oh that's the way it's supposed to sound" they had an employee check it out and they found that the air filter assembly had disconnected from the engine. They sent it out and had it repaired and ready for me the next day to pick up. In my opinion my DriveTime local dealer is everything you want in a car dealer. Upfront, honest and willing to work with my credit history. Thanks!

I went to an online site to see if I could apply for low income, low credit auto loan. The site I went to has no phone number and asks for all your sensitive information in order to find out if you are approved for a car loan. They say they deal with low income / bad credit folks. This is a scam and steer clear. This is the DriveTime used car lot people. They sent me an email and called my phone to tell me "congratulations" you have been approved for a loan. They wouldn't tell me for how much or what the APR was and said to drive to the SW Freeway location in Houston and that a representative would have all that information when I arrived.

I am a new user of DriveTime and from my experience already I would not refer anybody to DriveTime. There was miscommunication with reps at the dealership and reps over the phone. My car got towed because of the deferred payment that was told to me would be withdrawn from my account along with the car note, and come to find out I wasn't even set up for automatic payments like I thought I was. I had to go and pay the car note myself and the only amount asked for was only my car note and not the side note so I suppose it was just going on the next car note and it would double which was ok for me.

After reading the reviews I feel blessed that I didn't buy one of those overpriced junker trucks that I looked at.

I was told that my first payment was less than the car payment. But upon going to make the payment, I was told something different. It was a very bad deal. I would never deal with them again or send anyone to them.

Years ago I did a trade in with drive time on my Honda Crx for a Mitsubishi Eclipse. Now I am getting tickets in the mail for the crx. The title was signed over to them at the point of sale. This is creating a ridiculous amount of problems for me with the dmv. I was treated very poorly throughout my ownership of the Mitsubishi, but that's besides the point. I want this resolved immediately. This company should not be trusted. When I first got the Mitsubishi, it died in two weeks due to the camshaft sensor. After that, it was a nightmare to own. Their warranty service is bogus. Nothing is covered. Now, years later I am having this problem. Get this resolved yesterday.

I haven't even had my car for 2 weeks and the engine light came on and tire pressure light plus the gas miles are messed up. Luckily I wrote the people in Arizona so I'm able to take them to court and sue. I will be getting all my paperwork ready.

So far my vehicle has given me no trouble. The people at drivetime are awesome... I'm recommending them to my son.

I got approved online. 20 minutes later I get a call from the office. After he finally fixes his phone so we can hear each other, he came up with the idea to let the dealership in Jackson Mississippi to contact me since it was the closer one to me and I'm a 100 plus miles away. To make sure I have everything I need so I don't make a wasted trip. Very good idea but it's been three days and no word. I'm not even a customer and getting the brush off. Guess they have enough business they don't need mine. Very poor business.

DriveTime repossessed my vehicle for being 2 weeks late. DriveTime was aware of my issue with paying late this month due to new job. I made my payment this morning. When my husband and I got up for work this morning the car was gone. I did not get a call or notice from them. I had this car since 2012 and has paid over 11,000. I called them this morning and was told I needed to pay the next week payment plus 300 repo fee in addition to storage fees. I paid an additional 596.00. Then they tell me the vehicle was on the way to Atlanta which is over 2 hours away. They told me I had 48 hrs to get it or I cannot get it at all. I have no way to get there in such short notice with no other vehicle. This company has ripped me off and left my family in a bind.

I drove to Atlanta on 4/29/15 from savannah. My transmission went out. I had the car towed to meineke. Averex sent a transmission that was in bad shape to be installed. It was. They never paid meineke to this day. My vehicle that I have still been making payments on is still there. Storage fees are accumulating because it has been 30 days. Drivetime only paid for 4 days of a rental car. I was told it was 9 days. Imagine my surprise when I got the call from enterprise demanding payment. Not to mention that I was stranded in Atlanta at a hotel for three weeks. I had to pay for my own hotel bill at $109 a night because I got a corporate rate the company I work for. By the way today is 5/29/15! Your company has single handedly bankrupted me and my children. My question to you: Does your brand name mean nothing to you?

I guess this is a mixed review. I am both sad and happy about this revelation because I had prayed fervently about buying a new car. Hopefully, my story will help someone. I was in dire financial straits in 2011 when I bought a (2005) SUV from DriveTime (this is most times the case with those who purchase cars from them). In early 2012, after consulting an attorney, I decided to file for Chp. 7 bankruptcy. This was not a good time, but one of the best financial decisions that I could have made. I reaffirmed my loan with DriveTime because I needed a car and was sure it would help to re-build my credit. DriveTime assured me this (or I probably would have given up the car).

My vehicle was recovered and I called the day it was picked up to see what I could do to retrieve my vehicle and I was told I had until 9pm central time that same day to pay to get the vehicle. When speaking to a customer service rep, I asked if I could have a day or two added to retrieve my vehicle due to just returning to work. The customer service rep stated that she could ask a supervisor if I could get another day. After being put on hold, the customer service rep returned and stated that the supervisor said no another day could not be given. I questioned why I could not be offered more time. I was told that I was behind and could be offered any more time.

I purchased my car from DriveTime Brook Park on 05/15/15 exactly 11 days ago and today the car died completely! I've been having problems with it since day 1! It started with minor problems and developed new problems each day. It started with my back window not working, then my locks randomly jumping up & my trunk popping open. My check engine kept going on and off along with the service air bag light. This weekend a very FOUL smell like rotten eggs & trash started coming out the vents of the car, you could even smell it outside of the car it was so strong! Monday (Memorial Day) the car wouldn't start and after my dad jumping it it started up. Today when I stopped home to get something and leave back out it wouldn't start again, I was parked on the street. My dad jumped it again and got it started and I pulled into the driveway.

I leased a dodge charger from Drivetime, and in less than 2 weeks I have had multiple problems including the major one. The car was missing a key... so I have no physical key for the doors. The engine went and it's been in the shop ever since. I called the store I got it from, they sent me to the warranty company, who asked me how many miles I drove. I told them and they actually sounded disappointed that I was under the miles where I wouldn't have a deductible. They didn't want to pay for the whole engine but left was too much for me to pay. What kind of warranty is this... Now I have no car and every time I call customer service they just continuously transfer me. I wait on hold so long only for it to hang up. In the mean time I have no car but still have to pay... Keep on mind I haven't drove the car for 2 whole weeks... WOW.

My name Gregory **. I had the worst experience of my 50 yrs leasing a car from DriveTime in Lewisville TX. First I went online and got approved. Then I was equated 895 to start. Then when I got there it went to 1thou and forgive dollars. Now I'm telling these guys pls keep me at a payment of 2 hundred per month and was promised that. Point blank was lied to. But I purchased the car. I was at the dealership for 4 hrs but before that I drove my 18-wheelers from Houston TX to Lewisville Tx and could not find anywhere to park but I doubt somewhere to park and then walk four miles to make my appointment time. But moving on after being there hrs finally got the car right before closing time. I get in the car. Drive home and bumper falls off. I stop, call DriveTime manager and told him what happened and he told me, "Man just bring the damn car".

Never late on payment, but the car start having problems soon after. The warranty is a joke. They wouldn't take back the car, as advertised. Anyone else want to sue this company, pls. email me and we will find a lawyer ASAP.

I called on 5-18-15 wanting to change my payment from biweekly to monthly told to call back 5-20-15. When I call back I'm told my request is denied, first I'm told I have to let the payment process on the 30th. I asked to speak to a manager. The associate told me everyone was busy and they will call me back. She hung up on me while I was asking "will it be today?" I called back and was told the same thing and again. I ask for a manager, this time he tells me ALL the extensions and payment changes have been used up for the month? I found this unbelievable. How can you as a company tell customers this is an option when it really is not. I told him "I will call back the first of next month but there is a chance I still may not be able to change my payment." I told him overall for the life of my loan I may never be able to change it to monthly. I believe this is very misleading. #REGRET

I got a car loan from DriveTime on 3/26/2011. DT requires you to make bi-weekly payments. I did so for 3 & a half years. I paid off that car 9/18/2014. NOTHING appears on my credit report. DT says loans paid before 10/1/14 will NOT be reported. That history I built with NO late payment was wasted!!

Went to DriveTime to establish good credit. After making more then 38 payments on time, never a day late they show only 14 payments on credit report. After making many calls they tell me they can't change it, which shows length of credit not high enough.. Trying to establish good payment history so I can purchase my first house and they screwed me.

I walked in, picked out the car I wanted and was finished in a couple of hours. ** did a great job of letting the car sell itself. I was never pressured or felt uncomfortable. The whole process was smooth from beginning to end.

Went to work with someone at DriveTime regarding purchasing a vehicle. Contacted call center and they told me that they work with you regarding your interest, they make payments to suit your budget and have vehicles with low miles. When I went to the center I worked with a young lady that was very helpful. After that anytime I called I was not able to speak with her. I always had to speak with someone else and they gave me conflicting information. The last time I was there I could not see the original person and they gave me someone else that had an attitude. He would not give me straight answers on the condition of the vehicle and basically told me I did not know what I was talking about.

My family had outgrown our Honda and due to the lack of credit, went to DriveTime to purchase a crossover vehicle. While we were thrilled with the high interest rate or 5 year terms, we were told that it would be reported to the credit bureau and that was an ultimate plus in our book. Less than a year after getting the vehicle, I had a major health issue and work was not an option. I was forced to apply for disability. I applied for a loan to consolidate a few bills and make a smaller, more reasonable payment than the $441 I was currently paying and found out that DriveTime had never reported anything until I was late. There were no positive markings from them at all. I ended up defaulting on the loan. I contacted DriveTime, made a promise to make good on my loan as soon as I received my disability. They informed me if they saw it... they would take it.

They are the worst impolite people I have ever purchased from. They are only nice to you when you are in the process of buying a car, once you drive off with the car if you call with any questions or concerns they are so rude. I has some issues with a tire valve breaking and asked the management on duty about the 100 points inspection. They said they do and if it includes valves and the Manager told me to call the 800 number then hangs up on me without even asking if he can help. I haven't even had the car 2 weeks and they are this rude when I'm still under my 30 days, this shows how little they care and how uncompassionate they are towards customers. I will not recommended them to anyone!!!

We had gone through a bankruptcy and it had been discharged. Several months later our car died and we needed to buy a new one. DriveTime was there and worked with us to get another car. We have made every payment on time (for over 3 years), up until October of 2014 it had been reporting to the Credit Bureau. I contacted DriveTime and they had an issue and had to stop reporting on ALL accounts, but they assured me they would get it cleared up - give them a couple months. They are now reporting, from what I have been told all accounts EXCEPT anyone who has EVER had a bankruptcy!

I got a car from these people. I had a problem with them ever since I had it and those people have me a problem and they don't like to work with people. They are all about the money. I hate I got a vehicle from them and I will never get another one from them or recommend anyone.

The process was very easy and quick. I am a very spiritual person and feel that my connection was ordained by God. Fortunately, I bought my dream car and really was not in the market but received a phone call and decided to see what was up with the opportunity. The first day was bittersweet which is an unmentionable but the dealership and its wonderful leadership and general manager immediately corrected the oversight and accommodated me appropriately. I will definitely make referrals and encourage others to pursue their services. I would like to recommend that they add a detail shop that will prepare the vehicle and clean it thoroughly and not the sales person and fill the gas tank like other dealerships to maintain a positive image and benefit to the customer as an expression of their appreciation. Overall, the service and experience was highly rated and I would more than likely purchase again in the future!

Walked in and....drove out! After weeks of being without a vehicle behind an undiagnosable problem with my truck, DriveTime made it easy for me to get back on the road. As someone with less than perfect credit, DriveTime was definitely the way to go! Their friendly staff, fast application processing, reasonable down payment, and affordable repayment plan put me back on the road in a car that I absolutely love!

Sold me a f150 - after just 50 miles of driving transmission started slipping. Light came on. Called warranty comp and DriveTime was told to take to shop 45 miles from home which I did. Once mechanic looked at told me Ford has a service bullion on truck for rear end. Also had 4 codes on comp of bad comp, bad bank, and several other things. Only had days and 300 miles to return truck so took truck back to DriveTime - was left standing around for 5 hrs while sales manager and general manager continued selling cars at 7 pm, got there at 3 pm, I could get my money back but would take 15 days. I paid with cash down payment - no check or credit card so they don't have to wait for anything to clear. So 3 business days would seem fair but what really bothered me most is mech said no way they didn't know of truck problems which was evident.

After not being able to get a finance anywhere I went to DriveTime. They wouldn't finance without a huge amount down but told me I could lease from them. Sounds good but they don't have a great selection of laser vehicles. The first car I got 2 days later while driving the seat started moving back and forth on its own. When I told them they thought I was lying. It took me 3 days of fusing with them for mgmt to agree to put me in another car. I had to pay $200 extra as a restocking fee and then had to wait a week on the new car I wanted to have a sunroof replaced. I'm not sure how well the cars are inspected. Unfortunately, I don't have a choice but to be with DriveTime.

I bought a 2011 Chevy Impala LT in October. Just recently I've had my service engine light, service stabilitrak, engine power loss, and service airbag come on AT THE SAME TIME. I have been transferred to department by department. I was told that it was the throttle body. They said it wasn't covered. What do I do? I haven't even had the car a year for these problems to be happening.

This was one worst customer service experience I have ever gone through. First of all at dealership sales man gave wrong information about when payment would be taken out and this actually made our bank account over drafted thinking the company already withdrew the payment that day going by what man said at dealership. Also we received an email saying "thank you for your payment" so we were not sure that company didn't receive the payment. Then at the beginning before we even sign anything we told sales man that my girlfriend got paid semi-monthly on the 7 and 22 on every month and he said "ok we make sure payment fit your everyday life," because we have baby on the way and moving in less than month to new place.

My wife and I come and got a vehicle just about 22 day ago from now. My wife was concern because while driving in the highway the check engine light came on and the vehicle started jerking so we took it back to the DriveTime dealer to get it check and run a diagnosis and what was wrong with the vehicle. Turn out that we should be driving It no more and also did don't know what's wrong with that it's just bad we have been seating. Here since 1:30 pm. It's almost 8:00 pm and still no solution. What to think in a situation Like this... That's just the Seagate start. On top of that I had to make sure I pay on time for a vehicle I wasn't driving. What to think in this situation. Can someone please tell me.

I got a car from DriveTime in March of 2015... I didn't have the car for a full week and the engine light & traction light came on. I notified DriveTime of the issues and they told me to contact Avirex which is the warranty company for the car but every time I called them I got no answer... my car has not been repaired and DriveTime shows lack of help and professional customer service towards my issue. I'm skeptical about returning the car due to me having to pay it off cause I no longer will be the owner so what am I suppose to do??? It's May now.

I bought a car from them about a year ago. Not even two weeks after I bought it the transmission went out. Despite regular service the transmission, front drive shaft, air conditioner, and radiator have had to be replaced. Now there is something else wrong with the car. If you do not want to be going to the mechanic every other week, then I would suggest looking for a car elsewhere. There is no way that they didn't know what they were selling me.

Something that really bothers me about DriveTime, is the mileage and pricing. Sure, they have friendly staff and a supportive financing team, BUT if you compare the prices and mileage with some others you find around, THEY ARE HORRIBLE. I found a vehicle that would've been absolutely perfect, until I realized that the mileage was nearly 100,000 AND they still wanted around 19 something for it. The year was like a 2008 too. Ridiculous. I can go to a dealership in my state, and get a 2011+ with less miles, and it would be cheaper.

Bought a car March 31, motor mount went bad on the 32nd day I've had it. Now they're making me use my "extended warranty". I get it, that's why I got it... But motor mounts don't just go bad overnight, which to me counts as a problem that started well within my 30 day warranty. Would have liked for them to say they'll cover it instead of just transferring me from person to person saying I have to pay my deductible. Drivetime, what's wrong with going the extra mile for people once in a while?

After owning the car for a few days, I drove it from Indianapolis to Louisville and on the way there and back noticed that there was a weird ticking and whining coming from what appeared to be the driver's side and under the hood. I returned to DriveTime upon my return and was told that there wasn't a mechanic onsite (I was surprised to hear that, since there was a multi-point inspection checklist in my glove compartment). I was then told that I should call the warranty company or if I liked, I could take it to a mechanic of my choice and if there was a problem, then I should notify the warranty company. I did the latter and found that there were several problems with my vehicle. Problems like warped rotors, front and rear brake jobs, bad wheel bearings and a filthy air filter. I called the warranty company and they told me to take it to one of their approved auto mechanics and they tell me I have a bad alternator on top of all the other stuff.

We purchased a car 3 weeks ago, complete with warranty. At the time of the sale we were assured that any defects would be taken care of. While we are aware of the free scratch and dents that come with purchasing a used car I would assume that an issue with the drivers side door staying open would be fixed. After 3 calls (one to warranty company, one to DriveTime and one to the liaison for the previous two) I still have no resolution. I have been told because the issue is not mechanical it's not covered under the warranty. I simply want the door fixed as we were promised and I find this process to be absolutely ridiculous.

DriveTime totally misrepresents themselves by stating "ALL payments will be reported to each credit bureau". I've had the car 7 months, never been a day late and my credit doesn't even show an open auto account. Time to speak with my attorney.

I purchased a 2006 GMC Sierra 1500 in September of 2014. I had a great experience! I can't wait to upgrade to an even nicer truck from DriveTime in Tallahassee!

My experience was great. The Staff was friendly and was able to get me into a car that I love. The only thing is, I wish it didn't take so long. Other than the amount of time I spent there I have no complaints.

Purchased my 2007 Toyota Camry from DriveTime in Glen Burnie on April 23rd. Very good buying experience. ** was very helpful but It did take some time but the experience was great. I am glad I came across them, due to my past credit issues. My check engine light did come on Sat April 25th. I was able to take it to a local Toyota dealership and the gas cap was not placed on correctly. I was told that the cap would need to be replaced because it is the original cap. All in all I have nothing negative to say at all about my buying experience. Love my car and happy.

Went to DriveTime location is St. Peters Missouri on Friday 4/24/15 just to look and get information. All the sales associates were nice and seemed happy. The only drawback was I was pounced on as soon as I got out of my car. I looked at all their Kia souls and decided on one of them (his name is **). So on Tuesday 4/28/15 I made my decision to go pick him up. Unfortunately the salesperson I was working with was not there. They contacted him and he agreed to hand off the sale to another associate. Within a hour I had a correct appraisal for my trade, and they cleaned and detailed the Kia. I even got floor mats and two keys. So far it's only been two or three days but I'm happy with DriveTime.

I began my lease in February. Initially when I started my contract I was working through a temporary agency but was scheduled to be hired permanently 2 weeks later. I had to provide the dealership with a letter from the company stating that I would begin permanent employment. I was being paid weekly by the temp agency and advised my salesperson that my pay schedule would change to semi-monthly once hired. The salesperson advised me it was no big deal and once hired I could call and change my payment schedule. Couldn't have been further from the truth. I was advised by customer service every time I called for a payment extension that it was a no grace period contract, my vehicle could be repossessed, and the due dates could absolutely not be changed.

I have had bad credit for a long time and haven't been able to finance anything, leaving me with no choice beyond Craigslist to get a car. After losing almost everything to a bad deal, I ended up going to drivetime for a final attempt to get a vehicle. I had low expectations of getting what I wanted because I've been so unlucky, but they blew me away. Not only did they finance me immediately, but they worked with my low down payment and within my budget to get me into a vehicle same day. My interest rate is high, but I have the chance to lower it within the next 60 days by putting as much money down as I can. ** explained the process well and helped me narrow down my choices to pick out two cars and test drive. He spent a lot more time on making sure that I got what I wanted versus what he wanted to sell me.

March 9th I purchased a 2006 Jeep Liberty. 6 days later, the check engine came on and it has been in service since then, over 40 days.

Wow. It took a little bit of time but Drive Time did follow up and resolve my issue and I kept my word and purchased the call and all is well. The transaction was great and the people were very pleasant. The only feedback I would give is to incorporate a sundown rule when something needs time to be resolved. I almost made other plans because I didn't hear anything. I was under the assumption nothing would be done nor was my business wanted. Great job turning this around!!

I had unfortunately had a repo and still had a hefty balance on my credit. I couldn't get approved anywhere else unless I had someone to co-sign with me with an impeccable credit score. DriveTime enabled me to lease to own a 2006 Honda Accord and I can turn it in for a even newer vehicle after I pay it off. I am so thankful and would recommend this dealership to anyone when doesn't have the best or no credit.

I got approved for my vehicle & the saleslady was great. I will refer DriveTime to anyone in need of a car.

They were extremely helpful in finding me a car that was what I wanted. Office was clean and neat. Staff was friendly.

I was pleased at how the salesman contacted me daily in encouraging me that Drivetime was the best place to purchase my vehicle. I was more than pleased with the customer service I received and the swiftness of the sale. I would recommend Drivetime to my friends and family, and get a bonus in doing so! Drivetime is awesome! :-)

I have had a horrible experience trying to get my car serviced under the 30 day warranty. They are endorsing places that have poor customer service ratings as well as being in a very poor part of town. One of them is next to a firearms dealership and is dirty and unresponsive to any type of customer service. The other place is in the center of the "drug square" of town. When requesting to go to a place on their list that was decent and close to home, I was told that it was for only a certain type of customer. The Drive Time Service center seemed to be more customer friendly (but again a distance from my home and work) so hopefully they will be able to fix the issues that I am having. Not to mention the numerous times that I was hung up on in the midst of trying to connect to people.

The customer service at this company is so bad! Every call I have made since having a car with DriveTime I get a different answer. I have asked to speak to a manager and was told there were no managers .... I was given the name of the owner but told he didn't have information to reach him. I'm often talked to like I'm stupid and the commercial do not tell the truth of what really is.... It's sad because people need this service but because we are using it doesn't mean we should be treated less than human. It's not enough that they have over priced the cars by 5000 and at times 10000 the cost. It's sad, but what can you do???

Don't buy from Drivetime... Purchased vehicle, 2/13/2015, in shop 2/14/2015... didn't get it out till 3/13/2015... mechanic couldn't figure out how this vehicle passed any inspection or got off the lot without drivetime knowing the issues. Started with plugs, wires, rack/pinion, sensors and then a new motor... Did they try to help, nope, all I got was "oh I am so sorry"... After 2 weeks in a rental they finally agreed to pay for my rental and promised to reimburse me out of pocket expense. Just another lie of many... Then I cancelled my GAP and 5 yr extended warranty on 2/19/2015 and as of today 4/24/2015, only the GAP has been adjusted to my account... paid $10000 down on a vehicle priced at $14000. Do you think they did any price adjustments to help... nope... Don't buy or even think of drivetime. You will get screwed... Gonna have my attorney handle all this.

Me and my wife decided to try out Drive Time for our vehicle purchase. Needless to say our experience was horrible. One week after we bought the vehicle the radiator cap exploded and me and my family was stranded on the side of the road. A few days after that incident, our brakes failed on us. After that we decided to take it back to the dealership. The Manager was rude to us and informed if we returned it we would have to pay the difference of the auction price they would sell it for. We found out later that he was lying to us about that. We put a 1000 dollar down payment down on the vehicle but we were not able to get it back despite only having the vehicle a very short time. I would recommend that people would not go here.