DriveTime Reviews

I purchased a car from DT in Charlotte, NC. In less than a month I've had to buy a new battery which DT won't reimburse me for stating I am out of the 30-day warranty period. I bought the car on Nov 11, 2015 the battery died Dec 19, 2015! I was told the battery was bad and had a bad cell which means they sold me a car with a bad battery. Prior to this happening, on Dec 3rd I took the car in for service (why should you have to take a car that they state is "rigorously inspected" in for service...) due to the interior lights wouldn't come on; the alarm kept going off; and the dashboard kept flashing "passenger door ajarred".

I went to purchase a car as I saw the ads. They said they help when you have credit problems. First problem... I found the car I wanted and all was good right. I didnt have money to put on the car until friday. This was thursday, and I told them which car I wanted and would be back the next day to pick up the vehicle. Long story short I was in repeated communication letting them know when I would be there the next day and time, even asked for a ride which they said they would try to do. So they knew I was coming. I called to let them know I was coming and they sold the car to someone else! First they told me $400 down would hold it then after the car was sold they said "oops hope you didnt have your heart set on that vehicle."

I have absolutely nothing but good to say about DriveTime. They've helped me get my credit back on track. And my wife loves her BMW we purchased from them!

Went into DriveTime on Covington Pike in Memphis TN, on a hope and a prayer. I had the opportunity to work with Faith ** who by the way was awesome!! She showed me around and pointed out the cars that were in my budget as well as offered me a layaway plan just to accommodate my financial situation. If asked if I would refer a friend? My answer would be, "Not only would I refer a friend, I will bring them in as well!!" Thanks DriveTime!!

I applied for an auto loan with DriveTime online on a Tuesday and rolled out with a great car on Wednesday. The process was as advertised, I was approved, the terms were straightforward, the cars were great. Yes, the interest is very high, but with my situation it is to be expected. The down payment was very reasonable, and even though they run your credit, your income is the main determining factor for the loan. There was no haggling and the fact that the cars have a very reasonable warranty gave me peace of mind. The salespeople were friendly and I didn't feel like I was being manipulated into a bad deal. I have already recommended others. I am very pleased.

I purchased my car roughly 4 months ago. The initial sale/meeting was ok. I can't completely blame DriveTime because I made the decision to go to them because my credit is not perfect. But after only having my car 4 months and having to have it towed 3 times I'm literally sick to my stomach that I'll be paying on this car for 6 years! I went to 2 of auto shops that I was told to go to (1 twice) and all 3 times the mechanics couldn't figure out what the problem was after me purchasing a new battery and a negative cable for the battery (again only 4 months).

I was 100% satisfied when I bought my car but when it comes to their customer service it is seriously lacking. They are unknowledgeable and unwilling to answer questions. It is highly frustrating dealing with them. They could care less about their customers. I pay on time and deserve their time and straight answers. I would not recommend this company to anyone further due to their horrible customer service. Once you sell a product to someone your service doesn't stop there!

I went to DriveTime in July 2015. After needing a $1300 down payment I was given a choice of a few cars that "fit" my payment. After being assured that if I make the ridiculous payments of $213 biweekly on a 05 Accord, that all major components would be covered by their "extensive" warranty program. I decided to go for it because I was sick of being stranded with a broke down car. 5 months into having the vehicle the entire clutch system needs replaced. And even though this is certainly a major system that is required for my vehicle to operate and it is clear that the system was already going bad, when we got the car the warranty company Aeverex refuses to cover any part of it and Drive Time offers no assistance. So here I am stuck with no car and no way to pay the 1300 to the garage but best believe they have made sure to get their $213 payment this week. This place is a ripoff and I will warn everyone to stay far away!

The service I received was very good.

I recently purchased a 2005 Kia Sorento from Drivetime about 3 weeks ago, and today while driving home with my wife, daughter and 4 yr old granddaughter the bolt that holds the pulley onto my crankshaft broke completely off and thus causing me to lose my power steering, dull all of the lights on the car. I was going approx 20 miles per hour when I attempted to turn onto a street and could barely move the wheel almost forcing me off the road and into parked cars.

On September 2015 I went to DriveTime to purchase a vehicle. I met with the customer service rep and manager who was very friendly and welcoming. I sought interest on a Dodge 2009 Journey and test drive the vehicle and everything was smooth. I requested for a Carfax and the representative stated that the vehicle was in perfect condition and had no; repossessions, accidents, and rebuilds. The only thing was the vehicle having a high mileage. The manager read the contract and I signed off on it, made the agreement. Plus I was missing a hard key replacement of my key in which they promised to provide through a locksmith and never followed through.

I purchased a used car from DriveTime. I had credit issues so charged me triple what the car was worth -- a 2005 mercury Montego in 2012 for 25,000. It had issues after thirty days into my purchase tried to return car. I was convinced to give them a chance to fix the vehicle. Over the next two years experience car issues four times and eventually fell behind nonpayments trying to fix car. It was repossessed and I still owe over 13,000 on a car I no longer have. My experience with DriveTime after the sale was awful... The customer service buying it was wonderful but the actual car and how I was treated was awful... Don't go to DriveTime.

Purchased a car for my son in late August. Not even 12 hrs after purchasing, check engine light came on. Took it, got repaired, now took it again. Get told shocks are leaking not under warranty. But they want their money. Shocks can't leak in only a few months. Spoke to other mechanics. It's had to have been leaking before purchase. Now can't get any help.

It appears that DriveTime is either in bed with or owns Western Union and is trying to support their other business. It is hard for anyone to make payments without accruing an additional 9 dollars a month, that is like an amazing 5% extra in payments a year. Then they have that wonderful (never working) website "MyDriveTime.com", can't even pay using Western Union half the time. Most inconvenient I have ever seen for paying a loan or automotive company.

I bought a 2009 Ford Mustang on Oct. 28. Within a few days it started having major front end issues. I had a mechanic look at it and contacted DriveTime within the 30 day period. They didn't want to pay for the repairs once the estimate showed the right front brake was locking up on the wheel and had damaged the rotor. It was a serious safety concern and they finally got it taken care of.

They sold me a car. I had to take back. They change my car and the new car needs transmission, brakes, battery, and window switch. My window doesn't go down. They're only fixing one thing and want me to fix the rest, and still make payments. They really care about people.

I will be fair with my comments. What happened is that my daughter-in-law apparently missed a payment in April of 2015 and was not told about that missed payment until September, 2015. Her car was repossessed and was taken to towing facility. She had spoken with DriveTime on the 2nd and was told by DriveTime personnel that her car would be at that facility to be picked up after she paid $1400. She paid the $1400 on the 3rd and was told by DriveTime that she could pick up her vehicle at the towing company only to find out that it had been sent to the auctioneer on the 2nd. DriveTime LIED about where she could pick up her vehicle after they received the moneys.

"Bad credit. We can help." Yep they sure did. I got a 2008 G6 for $30,000, ha, and wanted monthly payments but was told I HAVE to do every 2 weeks. Payments are due on Friday and paid it on Saturday with NO grace period. Went there because I no other choice, but will NOT recommend to ANYONE. They threaten repossession on a weekly basis.

I been leasing a vehicle through Drivetime for almost a month now. The brakes started squeaking the second day I had the vehicle and has not stop. The service engine soon light came on, the second week I had the vehicle I had the oil checked and I was told that the vehicle didn't have any oil in it at all!

Applied and approved so I went to check it out on 12/4 @ 4pm. Was told that only had one that fit my down payment but it was in Charlotte a 35 min drive so I was asked if I wanted to go look at the vehicle. I said "how". He agreed to take us. My second mistake. This guy drove fast and scared my family. We get to dealership I didn't like so they went looking again. Came back, said they had some cars but was at yet another location Concord another 35 min drive. Being tired I just picked one so we could start the 45-60 min ride back. Tried to get insurance but couldn't. It was late I was cold. The guy wouldn't turn on heat so when we got back I told them how I felt then today another salesperson calls and tells me that they have one of the ones I looked at last night fixed with a new battery.

Went there and was very disappointed! They said they could put me in a car for 700.00 down and it didn't happen! What a waste of my time! The service was great but I felt I was led on by what they said they would do and didn't do it!

I bought a SUV from DriveTime in the summer of 2013. For starters they screwed me with around a 25% apr. I could never refinance because of ltv. I was a first time buyer at the time and didn't know much about what I needed. Less than a year later I leased a new vehicle at tier 1. Back in July of 2015 the vehicle was totaled and the GAP the sales person assured me of was never even there. And immediately following the accident I called the extended warranty company to cancel the coverage. They said it will take 4-6 weeks to process.

Has been the worst thing ever. Their car broke down the first day with blown heads and now a few months later the transmission goes out. They say good, used cars. I don't think they ever check anything. Would not recommend them to anyone. Stay away.

I got a car on Sept. 24, 2014. Thirty days later I had transmission problems. I called the dealership located in Duluth, GA on Satellite Blvd. They told me to contact the warranty dept. I contacted the warranty dept. and they told me I was one day over their warranty and they could not give me an extension which left me to use the extended warranty which was 100$ deductible and at the time I could not afford. So here after a year I finally was able to take the car in and yes major transmission problem along with a long expensive list of other problems. Now twice me and my children have broke down on a busy street on both occasions in the dark and cold and was told there was nothing Drivetime could do but defer my payments and transfer me to the warranty dept. which they tell me to take the car in and pay another deductible. Um??? The car is broke down and they will not tow.

I purchased a vehicle from DriveTime and was told that if was not satisfied within seven days that could bring it back! LIE! I told the sales person my concerns with the RPM odometer as well as being able to heat when vehicle shifted gears. I called within the weeks time and they referred me to a toll free number which is number to get the vehicle checked out! I really thought these people were honest but now am having second thoughts!

Everyone was very helpful and awesome. This is a great place to buy a car.

On June 2015 I got my car, a Toyota Corolla 2011. I'm from Colombia and I think I'm fluent in English. Anyway when I got the dealership I was so clear about how much I was going to pay for the car monthly!!! The person who took care of me that day she was so clear too and she told me $225 a month so I got my car. When I got it, it was dirty, days after I made my payment. But 15 days later I got a call from DriveTime and they were asking for the next payment and guess what anybody told me about I was supposed to do 2 payments a month of $225 (big mistake).

Samantha is salesperson at the Decatur location. She was very pleasant and very happy, very knowledgeable, very helpful. Alex also assisted us and he always has them to working together. She's definitely boost sales. They're amazing.

I purchased my car a little less than two weeks ago, and my car has been in the shop three different times. This current time it is in there with a blown motor. I have been given the run around from the extended warranty and Customer service every time I call them. I'm on hold for no less than thirty minutes. Once I finally get to speak to someone they completely disregard my situation and just try to get me off the phone. Averex refused to work with a shop because he needed forty five minutes more to diagnose the problem with my car instead they told him to let me know it needs towed to a Ford dealership. I call Averex and ask them what dealership am I supposed to tow my car to for them to tell me any. I call dealership after dealership and not a single one in Youngstown or surrounding areas will deal with them.

Keith was great in helping me find a car. Other than the color, the car was everything I wanted. They were very kind and professional. I would recommend them to anyone who has credit problems to give DriveTime a chance.

I purchased a car from DriveTime in Louisville KY. Upon taking the vehicle for a test drive I noticed it would slip. The guy assured me nothing was wrong! LIE! Purchased vehicle April 25th, 2015. It is now November 20th, 2015 and the problem that I noticed when I purchased the vehicle only got worse and now my car has been in the shop two week! Warranty? What a joke. Also, heaven forbid you switch jobs and obviously your pay periods change. DriveTime WILL NOT, I REPEAT, WILL NOT CHANGE YOUR PAY PERIODS AT ALL!!

I filed bankruptcy and signed a reaffirmation agreement... while I was in bankruptcy I stayed in contact with DriveTime and was told by several reps that my account would go back to customer service and they will restart reporting to the credit bureaus. Well what do you know, my bankruptcy is now discharged so I called to see when it would be reporting again... and their rep told me it would not. I'm so pissed right now because that is the reason I keep the car besides that I like it and it runs great... that it would potentially make my score go up. Now that I can't give the car back without being responsible for the loan they tell me it not going to be reported. But while I had a chance to give the car back and not be responsible for the loan they told me it would so I was happy about that seeing that I now have a FICO score over 530. This is called deceitful practices.

My girlfriend and I bought a 2007 Jeep Commander. Before we left the tire pressure sensor the back wiper doesn't work among everything else. We will never go back here. They just want to keep giving us the runaround and they won't return a phone call. If I could take stars away I would.

I appreciate the team at Drivetime Wendover helping me get the car I wanted.

Our salesman Cliff was great, gave me the best and friendliest time ever had purchasing a vehicle. The entire staff was outstanding and wouldn't hesitate to recommend DriveTime in Orange Park to everyone I know.

I have been calling since 7 o'clock this morning. It keeps saying business hours are at 7 a.m. I decided to go ahead and write a report because dealing with DriveTime has really interfered with my personal life. I bought this car in March of this year. Of course, the customer service they give you before the car is great, but afterwards is a whole other story. The first thing I notice was that my car was slightly jumping forward (like my Mustang did when my transmission went out).

My battery on the 2011 Traverse LS 4 Door was not charged and I went back up to 7513 Ritchie Hwy to ask ** about it and he said the battery was ok and left block is also not working right.

I loved my experience at Drivetime. Tyler was very helpful and fantastic. The sales process was simple and I felt like I mattered to them.

I am pleased.

They were very helpful during our experience. Sean was a great salesperson, helped us thru all the steps and even helped trade in our clunker and we very happy with our ride!

2011 Ford Taurus SE purchase - My sales rep CrisJon & the entire staff was friendly & helpful. Car shopping can be a tiresome task with sales staff pressure just to make the sale. At Montclair DriveTime it became a hassle free experience!

My experience has been bad. I have roaches in my car. I had it detailed at a price of 37$, bought bug spray, bought bug defogger, they are still in my car.. Called DriveTime because I was past my one day return policy. They can clean it again and defog for me. They transferred to lease dept. Lease dept was nice. Lannie said to call back Monday for escalated dept of warranty. I've been crying since yesterday and feel nasty. I can't even put my grandchildren or kids in the car. I pray someone can help me and put me in a different, better, clean car.

Satisfied Customer. Everyone was friendly and didn't waste a lot of my time. Thanks.

We had a good experience with DriveTime and the salespeople. We test drove 3 cars with Michael and he was very informative and funny. Abby was the closer and was very informative and explained everything that I was signing. I am reserving my review on the functionality and capability of my purchase for a few months.

The staff was warm, friendly and very helpful. I walked in to the dealership not knowing for sure what kind of vehicle I would be happy with. After listening to me the salesman showed me a few vehicles that he thought I might like. Since gas mileage was my main concern I finally settled on a 2008 Dodge Caliber.

Hello, my name is Cinnamon. DriveTime treated me wonderful. I love my car. Thanks!! Kudos to Olivia, Bawb, Brandon **, and Terry. Good people. Thanks DriveTime. I will definitely recommend you. Peace out.

Everyone here was friendly, and went above and beyond to help.

I purchased a Hyundai Sonata, everything was great. The only thing I would suggest is they wash the cars that have been sitting on the lot for awhile before the customer leaves.

Mr. David ** was the best car sales rep I've ever had. He was patient, helpful and attentive to what I needed. Everyone in the Laurel office was helpful and very upbeat.

Drivetime did a wonderful job. I am so excited and everything went smoothly as planned. Thanks a lot. They did great.

Advice: Understand that DT is a business not a manufacturer of vehicles. Some manufacturers make crappy cars, do your research and don't buy that car from DT or any other company. Also, understand that them not negotiating the price is NOT a perk for you, but do negotiate your interest rate. I saw the car I wanted same van for 15k. I paid 18k for it at DT because I have bad credit. Please do not buy their low jack service or any of those other "services." They have a low jack on your car already so don't allow them to charge you to repo your car if they may ever need to do so.

Let me be clear. The salesman and manager at the Albuquerque did a great job. At the corporate level there is no concern about the customer who has already purchased. When I bought the truck the engine light turn on the next day. I was lucky to get it to turn off just for the emission. I took the truck to the mechanic and DriveTime said it was not covered. Wow sounds like a (lemon). Only a month after purchase.

I bought my 2013 Chevy Impala from DriveTime 17 days ago. It has major transmission problems. The front left tire had 70 psi in it, and I was told by the mechanic that has my car that the tires are done in the front - 17 days I've had the car. The sales people assured me "3 times the state recommended tire tread," another fabrication. 2 hours on the phone and 5 departments later, I get a smug rep who will see how they can help after the mechanic gets them the info. Talked to the mechanic who says they already have all of this info. Contacting an attorney presently. Save yourself the hassle and go to JD Byrider. These salespeople are not there to help you. Worst experience ever by folks that just keep passing the buck. More to come as this unfolds to help others who may be in a similar situation with DriveTime. Terrible.

I wasn't planning on writing a review until I noticed DriveTime telling a reviewer they "offered" an extended warranty. I just got a car the other day and no one at DriveTime ever asked me if I wanted an extended warranty or if I wanted gap coverage or if I wanted to pay for the GPS system that they would use to track my vehicle down with should I default on my loan. No one said a word they just added all these extra services on my bill, told me I just needed to sign my contract electronically and this was also after I had been there for several hours so I was just ready to sign whatever I needed to sign and get out of there. He pulls the contract up on the computer and skims over maybe a sentence on each page if that reading extremely fast where you can't even understand what he's saying except OK click here OK sign here.

My overall experience was great. Anthony in Lakewood was very helpful but the inspection before I pulled off the lot was not good. The lighting situation was no good and I could not see the scratches in the hood or rear driver side fender. I am very impressed with the car and the features but wish for my overall cost that I didn't need a paint job as my second investment into this car. But otherwise I would refer the Lakewood dealership to anyone. Just ask to inspect the vehicle inside after sunset.

I have financed 2 cars through Drivetime. I never had any issues with the first car and I paid it in full to complete the loan. I am currently financing a second car through Drivetime. They recently put a late payment mark on my credit report although my current account is paid in full and my next payment isn't due for 11 days. I called and asked why was the mark on my credit report and I couldn't get a straight answer. I asked them to remove it and I was transferred to another department but still no success. I would say BEWARE of Drivetime!! If you can go to Carmax or your local Credit Union, do that instead.

From the very beginning I have had absolutely deplorable service from DriveTime in Round Rock, Texas. I purchased my 2004 Toyota Sienna from them in 2013 for $13000 - about $6000 more than the KBB value. But since my credit wasn't great, it was really my only option. After we completed paperwork and DriveTime had our first batch of money, we wound up being featured on the news because, as it turns out, DriveTime didn't actually own the van in the first place, and had no right to sell it to us to begin with. When they bought it at auction, they never got the title and so sold us a car - ILLEGALLY - and had us driving around on temp tags with no title for almost a year. Let me tell you, renewing tags constantly is no fun, and getting the news involved to resolve the matter because DriveTime won't speak to you about it is even less so.

I financed a SUV with DriveTime on October 3rd 2015. Exactly 33 days later, the car broke down on the side of the road. After going through all the hassle of having the vehicle towed to a shop in the warranty network, the warranty company denied the claim. After contacting DriveTime and getting the runaround, they still have yet to contact me about paying the repairs for this vehicle that was obviously sold to me preexisting problems. This is horrible customer service and truly shameful that a vehicle I drove for a month is now in need of serious repair and DriveTime won't own up to that. I will inform everyone I know of their horrible business practices!!!

Since I got the vehicle it has been nothing but problems. The Carrier bearing was gone when I drove off of the lot. The Drive shaft welded to the brackets of the carrier bearing. And then Aeverex paid $36.00 for the carrier bearing. I also paid $600.00 out of my pocket for the labor. Since this I also have replaced the carrier bearing three more times. One more thing the vehicle needed front and rear bearings and a sway bar links kit. These are minor issues that are not even close to all the issues I have had and still having. At a interest rate at 24.5% this vehicle has already cost me 50,000 dollars in three years. Thank you for reading and wanting to help me shove these problems I am having. Have a great day.

The experience with DriveTime was great! It was hassle free and the sales people were very knowledgeable, experienced and friendly. They made everything very easy to understand from start to finish. We had all of our questions answered it felt good to walk away with no concerns. Very impressed with the General Manager who would not proceed to finish out the contract until our vehicle was in 100% working order. This made us feel safe and care for. We want to personally thank him for completely satisfying us. We would recommend DriveTime to everyone who we know because they know precisely what customer satisfaction means and they display it in a manner that is welcoming and forthcoming with their process and details therefore looking out for us in which made our decision easy to purchase a vehicle. Thank you.

Langhorne PA Dealership - I was told multiple times I wouldn't have to put a down payment down. But that wasn't true. I got to the dealership and they wanted 1500 dollars. Which I didn't have and they wouldn't change their minds. But that's ok. I actually found a better vehicle and was able to get it for no money down. The people at Drivetime do not have any hospitality skills... they didn't help me get a vehicle at all. I will never refer anyone to them.

I got a 2012 Mazda 5 Sport Van and I love it. Everyone was very nice and pleasant. Marcus, Craig, and I think her name was Candace (sorry if I'm wrong). But it all started with Melvin. He was the first one I spoke to a few weeks ago. He told me exactly what I needed to bring and him or the staff would help me. They took time to help me. It took a little while but when I left I was a happy customer. I have told a lot of my friends to go see them. I sure hope they do. You guys are cool. Thank you for everything you did to help me.

Would never recommend this company. Yes they treated us great till we bought the car but when we started having trouble the salesmen will not callback. Sent him a e-mail will not return, many problem with vel. Called the warranty, was told on one problem "sorry the vel is 32 miles past the warranty" even though we can show the dates and times we tried to call the salesperson to tell them the problem. On the air conditioning we're told if it only needed charged it would not be covered. We can bring it in but if it is a problem not covered we will have to pay the service fees.

When I went to DriveTime, I was very satisfied with the service I received. It is a perfect car dealership to go to if you don't have the best of credit, considering they do it based on your income. However, they do charge a ridiculous APR. I recently bought a 2012 Chrysler 200. Which on average is about a $10k car. I paid about $16k for it, but with the APR of 17% by the time I am done paying for it, I will be paying about $35k. Which in my opinion is outrageous.

My saleslady (Chemeka **) in Jacksonville was extremely nice and very professional! Her personality was exuberant, I really enjoyed working with her buying my car.

I bought a 2011 Ford Taurus. I found one with all of the bells and whistles and less miles and had them bring it down in my first five days. I was so looking forward to all of the perks this vehicle had advertised and I agreed to the purchase price and they brought it down for me and we began the lengthy process all over again. To my complete misery it gets here and none of the stuff works. It's supposed to have hands free, no. Voice recognition, no. Sirius radio... No. It has an incompatible aftermarket deck and nothing works. :(

This is very simple. DriveTime really scammed me. I went in to try to buy a car. I asked very specific questions. The man who sold me the car I found out afterwards completely lied to me about the stipulations I purchased the car under. It was a lot of stuff in the contract I didn't understand that I questioned. The explanation he gave me I found out later wasn't what my contract stated. For example I was told by him that because I put down 2800 dollars instead of paying 10000 dollars for a loan I no longer had to worry about that because I was paying a big percentage of the car off upfront. That wasn't true. He also told me that once I paid 4500 dollars on my car I could trade it in for a better car. That also wasn't true. Then someone told me about a Kelley Blue Book come to find out my car isn't even worth 3000 dollars but they're charging me 20000 dollars, almost 300 a month for a 2005 Hyundai Accent plus some kind of interest.

I was recently helped at your St. Louis north county location. Mr. ** was very friendly and professional.

Pros - My salesperson Joel **, Location: Charleston SC was absolutely helpful, knowledgeable, and kind. Ask for Joel and ride away happy. Cons - I brought my car on Monday 10/26/15, on 10/27 one of the $6.00 hubcaps fell off. On 10/28 and 10/29 another fell off. I now have one $6.00 hub cap left. The 4 tires are now showing and they look unsafe to drive on. They are so run down. But no one wants to hear what I am saying.

I visited and completed my purchase at the West Covina location. Jayson and Kenneth provided me with a great car buying experience. The were both friendly, helpful and courteous. They explained any questions and concerns that I had thoroughly. They made me feel like a member of the DriveTime Family there.

My sales guy Anthony ** was amazing! Accounting and manager was amazing as well.

The salesperson was very courteous and informative of process.

I have been unemployed for several months and have yet to NOT make my monthly payment on my car, generally more than what's due... sometimes late but it gets paid every month. For the most part, the people who call about the late payment are very accommodating and understanding. Every now and then I will get a call from someone who is beyond rude and harassing. Are your people paid commission on how nasty and uncooperative they can be? What part of I can't pay the payment till the 3rd Friday of every month and when it is paid I will pay more than the allotted payment don't they understand??

I'm a little bit dissatisfied. Let me explain the SUV I leased, brakes were making noise. When I took it home wasn't too bad, the next day it was unbearable. So I came back and told the salesperson Ivan. He said call the warranty department, which I did and headed to where they told me to go. The brake place said it's against the law to sell a car with the brake pads being less than 50%. So he replaced the pads with metallic pads and said they will be ok for now, but they should have been factory-recommended and routers redone. Now I heard noise from the motor when I start it, with slight brake noise.

My experience with the DriveTime family was amazing, from the front door to our exit! Christopher was so exuberant and personable from the moment we got out of our car all the way to our exit. He was so knowledgeable on every vehicle we looked at and just all around great person. The manager and others were just as nice and friendly as well! Thank you DriveTime!!!

On 4/13/2013, I co-signed for my vehicle for my daughter. I unfortunately lost her job, and I started making the payments for her. Because I am on a fixed income (disability), I needed the money to pay my own bills and to survive. We (surrendered my vehicle) on 3/2014. Now, my problem is that DriveTime sold this vehicle via other purchaser, auction, or what have you. We purchased the vehicle at $14,000 after taxes and fees but DriveTime is stating that we owe $9,424.

Everyone was very friendly and accommodating! 2012 Nissan Sentra car was fairly priced and financing was clearly explained.

Sale associates don't have a clue about the features of any cars. Only concerned about selling a vehicle.

DriveTime was willing to work with me and get me the best deal.

Several team members lied about state of SUV. Underneath vehicle severely rusted, gas tank leaking in two places. Car could not have been inspected at all before being sold. Consumer Act of 1977 is being violated and you all should be sued for putting my life in danger.

I purchased a vehicle less than 6 months ago. Within the first month things started going wrong with my vehicle. Subsequently, each month something major has went wrong with the vehicle. The warranty that DriveTime offers is terrible. I've had my vehicle serviced and a few weeks later the same problem again. I have recommended several friends and family members to them. But now I wish I would not have. I am looking to depart with this car ASAP. I cannot believe the service and issues I've had.

The crew was very helpful and courteous.

Everyone that works at the Glendale location were all extremely nice. Great customer service... I would definitely recommend people to this location.

I had a great experience at DriveTime. I would recommend them to all my family and friends.

The team at the Bedford Drive was wonderful. Especially Joann **.

My overall experience could have been better. The sales associate and staff were awesome but your quality of vehicles could be so much better. The first vehicle I purchased had transmission issues that I feel like should have been resolved before it was put out to be sold. I don't think you guys do a good enough inspection on the vehicles you sell. It's really concerning when you guys are sort of the last result for some people. I did end up with another vehicle which I am happy with. Overall I don't think I would come back there for another vehicle if I have a choice between DriveTime and another dealership.

I went to DriveTime 02/16/15 & got an 2007 Chevrolet Impala LT flex fuel. That car was a piece of crap the moment I got the car. After the 5 day warranty my car had problems with radiator, water pump, keeping oil & antifreeze, my belt and transmission. I hate my car. I stopped paying Drivetime. I called every month complaining about my car. All they could tell me was sorry I was paying $450 a month for a tragedy car & the car cost was 18,000 but online the car cost was 12,800. When I found out that I had to pay bi-weekly I wanted to leave but the young lady Tatianna convinced me this will help build my credit & I chose a great car, but clearly that was not the case. Now Drivetime wrote off the car to me but I still have this huge loan against me. smh. This is ridiculous. I warn everyone in St. Louis about Drivetime. This is not a good place to purchase a car. I'm 21 & my credit shot down b/c of Drive time.

Sorry for such a long review. DO NOT buy from them. They are nice to you to butter you up. I went to them because my car broke down and I needed a good running car. I told them I DID NOT want a car that was in a wreck. The first car I test drove wasn't for me. The second one I wanted to test drive wouldn't start and the 3rd the tire went flat as I was driving. I found an Impala I liked and wanted to test drive and it wouldn't start because it was out of gas. Finally they put gas in it and I test drove. I decided on the Impala. We go in and start going over paper work. They give me the papers stating it had never been in a car wreck. 2 hours into signing the computer locked her out. So had to wait longer. Then another hour later the manager’s computer messed up. I was there a total of 5 hours when I was told it did not take long since I had been pre-approved and given all my information to them days before at their other dealership.

How can you charge me a late fee when my payment come from the bank? I was told each time my payment not in the office on Saturday, there's $5.00 late fee. Now, how do I control the bank? This **. I will be glad when this car is paid in full. Just not happy with service.

I was treated with respect. I was able to get the kind of vehicle that I wanted and was not pushed into getting something else. Everyone there was pleasant. I also enjoyed the German music playing since it was at the time of October Fest.

When I first came in the girl misrepresented herself as the salesperson... I liked her on the phone so we came in... She was just the phone girl... I almost left... But we did like the salesman, eventually. BUT the car was filthy dirty when we took it home, it was not the night before when we test drove it... There was pop spilled everywhere smoke and ashes all over the car... They should have washed that for us... Totally pissed... My daughter is an asthmatic... I would not have bought it the day before... If I knew someone was going to go party in it and leave it a pigsty for us to pick up...

Everything was great. They went above and beyond to help me get what I wanted.

Respectful. The whole crew was warm and welcoming. We felt confident that we're going young to be able to leave with a new car. Great customer service!!

After watching many advertisements for DriveTime I decided to give them a try due to me having a vehicle that was not safe for me and my children. I put in the application online and got approved. I then made an appointment to go to the dealership. My purchase date was July 10, 2015. My first complaint: my appointment was for 2:50pm after the 10 minute test drive and all of the paperwork I finally left around 8:00pm when the dealership was closing. Because I financed the vehicle they give you a 60-day grace period to apply more money to your down payment (interest buy down). I was told whatever amount I came up with would be applied, well I went back to the dealership within the time frame with additional money and was told by the manager that I needed to call in to do that.

I had to get repairs on my 3rd vehicle with DriveTime. My warranty didn't cover the repairs so I had to pay out of pocket almost a $1,000. I spoke to the manager Ann Marie employee #** and she said I would get a deferment for October. They lied to me and said they would not grant me a deferment. Customer service is bad and I always get misinformation from different reps. They are getting sued. I'm so upset. This company is terrible.

I thought my experience at DriveTime's Arch Road office was pleasant. The staff was friendly and very helpful. Laura was awesome - she was very personable and made my car purchasing experience very easy. I drove off with the car the same day. Awesome!

My experience was great.

The process was very easy and straightforward. DriveTime has a system in place to eliminate the back and forth negotiations that take forever, all while having pleasant sales people to help find the right vehicle. I should have come in sooner.

I went to the DriveTime in Sanford Fl. My experience was fantastic. All the questions I had were answered and I was able to get into my new car without any issues.

Salesperson did awesome job - was very knowledgeable on leasing.

Had a great experience at this location. Spent what seemed like hours going through the online portion of looking at cars with only helpful information from the rep. Test drove multiple cars and had the one I wanted delivered to location.

I got a car from DriveTime almost 3 years ago. My payments are over $400 a month on a 9 year old car. One thing I will say is they are very friendly and very willing to help. The only thing, their way of helping you is more beneficial to them than you. I cannot say my experience with them has been all bad, but I do feel like I will be indebted to them for life.

My experience was very good. It took a couple of days, because of a minor problem with the car I wanted. The associate offered other vehicles, but I wanted to just wait. Staff was very friendly and welcoming.

Loved it. Very friendly and easy experience.

Love the car and service. Jessica was so kind, patient and helpful.

I love the experience. It was hassle free and the sales people were very experienced and friendly. They made everything very easy to understand from start to finish. I would recommend Drivetime to anyone that is looking for a nice car.

I have had the worst experience in my vehicle purchase from DriveTime Mcallen, TX and in dealing with AVEREX (warranty), and DriveTime Customer Service Supervisors. My purchase was fairly simple; however the aftermath of purchasing this 2007 Rigorously Inspected Suburban has been a nightmare. Before I even made my first payment, the vehicle was blowing blue smoke, had a ticking sound in the engine, Add Engine Oil light was on and was burning excessive oil (3 quarts in one week). I called sent vehicle in for repair, and I was told the work was not covered because it was a gasket that was causing the leak. Mind you I purchased additional insurance on the vehicle considering it was used.

My husband and I bought a vehicle from DriveTime two years ago. We have had EXCELLENT payment history with them the whole time. I called last week to ask for an extension on our payments. I was recently hospitalized, and the result of that ended up with over $4000 in medical bills. I asked DriveTime to give us a 6 week extension on our payments and was denied. We had emailed them copies of our medical bills (as asked) and I continued to keep in touch with them to check the status of the extension. I was just told today that they denied our request because we had not paid the hospital bills yet. I explained to them that we couldn't work out a payment plan with the hospital without putting down a hefty chunk off the bill first. This was why I needed the extension. I know they offer extensions to people all the time, and I cannot believe they would turn us down.

The best car experience I have ever had. Todd ** and the finance manager was amazing!! I will definitely be a long time customer.

I'm not happy because I noticed the battery was eroded! The sales guy Kevin assured me the battery was fine! He had to charge it, the next day the car battery was swollen and dead!! I had to buy a new one for $98.00. I'm very disappointed!

It was nice finding my car, they helped me a lot... They were nice as well.

I was pleased and happy about my experience with DriveTime.

Car was dirty inside and out. Car was in need of alignment. Air conditioner does not work.

Derek is the one that showed me and my husband cars and took us on a test drive. He was very polite and straight to the point. Cleveland went over all the paperwork and was very kind as well. I would recommend DriveTime to everyone. My daughter is actually coming to look at some soon.

I was very pleased with the customer service... Alan ** assisted me with my car buying experience. He made me feel at ease with the process. I would recommend him to anybody.

I was very pleased with the overall service provided by the Tallahassee office. I was welcomed upon entering the building. The service rep, Kasaan, was very helpful and knowledgeable of the information I needed. Within 48 hours, I was in my new car and I love it. I am so grateful for the people of DriveTime.

The car buying experience was great, it is what happened afterwards that was very frustrating. We were trading in a vehicle that was purchased from DriveTime for a newer one. The payment for the old one was due the next day. We were encouraged by the sales manager to cancel the auto draft for the payments on the old vehicle since through the new car purchase DriveTime was paying off the old loan, we didn't have to pay the bill the following day for the old car. Long story short the payment has been deducted automatically from our bank and rather than do a stop payment, I would like it to be rectified immediately.

I had a wonderful experience and I absolutely love my car.

The people at DriveTime were excellent. Just a few issues that could have made it better, but overall, very nice people.

Getting approved for the car was easy enough but the customer service was less than crap... There was only one soooo called manager there to go over final paper work and take money. They would skip from customer to customer. I waited for two hours and missed time with my daughter and grandson. I am very pissed off and would not recommend your company to anyone... They were very rude... I told them I would be back when I got paid in two days and get the car. Instead of getting it ready to give to me, they waited until the last minute. They did not bother to clean the inside of the car, it was dirty. The engine looked like something that was in storage for years. I am not happy at all...

5530 NW 39th Street. When I went to this DriveTime location, I walked in discouraged and drove out with the car that I was very satisfied with. I appreciate the wonderful customer service I received. It's hard to find that nowadays. Thank you DriveTime Team.

I was very pleased with how Melvin and the team helped my husband and I get approved and into a new car. They were all amazing and helpful and I would recommend them to anyone!!

The moment I talked to Almad, I thought it would be a pleasant experience, but when I arrived at the location on Katy Fwy, I was asked to wait for a few minutes. I said "Sure." I didn't mind waiting. The application process went very quickly because I arrived kind of late that evening. I was told the only thing they had available for the amount I had to put down ($695) were promotional vehicles. I was shown two minivans and I did not prefer to purchase them. So I was told by the manager that she would be getting another shipment in in the morning and she will email me a selection to choose from.

I love my car. They didn't have the car I was looking at in Chandler. They had one in Mesa. Went to go check it out. Loved it But had to come back the following week to have the downpayment and Chandler brought the car there. Love them & my car!

I was very satisfied with the customer service at DriveTime and even though we had to wait, I was still satisfied.

I had a really good experience at Drive Time. Everyone was nice to us and I'd recommend Drive Time to anyone. All the paperwork was done in a timely manner. We were in and out in under 2 hours. We love the vehicle that we chose. Some car lots chose the vehicle for you - I was very pleased that Drive Time allows you to pick your own vehicle.

I really enjoyed my experience with Brea, Darrell, and Brandon. They didn't try to force me into something I couldn't afford. They saw fit to put me in something for myself and my family. I would definitely recommend going to the Tryon location if you be in search of a car!!

The staff was extremely friendly and helpful. The most pleasant car buying experience I have had. I would strongly recommend this location to my friends and family.

They were nice and helpful.

I was satisfied with the care of our salesperson in the Charleston office. What I wasn't satisfied with was the miscommunication on how things worked between the different programs that's offered. We was promised a vehicle on 9/3/15, drove all the way there to find out something was wrong with it. Finally on 9/10/15 we were told the vehicle was ready and it was a battery issue. Days after having the vehicle I noticed something wasn't right. Called the warranty company and was told to take it in for a diagnostic. On the morning of 9/16/15 the vehicle shut off while in drive on my way to work. Was not happy since I had two young kids in the vehicle and I'm eight months pregnant. Took over a week for me to find out myself from multiple calls that the vehicle would not be repaired and I still had to make my first payment.

I really enjoy my experience with DriveTime. The entire staff was very courteous and professional. I would highly recommend DriveTime to anyone who's in the need of a car and wants to rebuild their credit. DriveTime is place to go and they have a location near you.

DriveTime crew in Irving were incredibly nice and very easy to work with. Never felt pressured at all.

The gentlemen that helped me choose a car in my budget were very friendly at this location. I would recommend to others I know.

I have been a customer of DriveTime now for a period of 53 days. Since my time with this vehicle this car has been in the repair shop twice for a total of 2700.00. Looking on the internet I have come across Attorney General in New Jersey and I called my own Attorney as well. Legally arbitration has no merit when a class action suit is filed. DriveTime (DT Credit Acceptance) are crooks to the highest degree. They are no different than any other buy here outfit. So a suit has been filed against them for selling cars that are not "5 star inspected" by them and I don't care what their response is in reference to my comment. I DON'T WANT TO HEAR IT.

James **, GM and Marilyn ** were AWESOME in providing quality service while closing this deal. Also Chris ** who sold me the car and Tia which is another manager were AWESOME as well.

Very smart business, and I like it.

Everyone was professional, honest, and very accommodating! It was my first car buying experience and my time the other day purchasing they were so amazing that when it's time for a new car I want to go back and do business with them again! Thank you so so much!

My salesmen was very informative and made me feel comfortable in my purchase. Only problem I have is that car didn't have an owner's manual with it. I actually thought originally when looked at car show one in the glove box.

My husband and I had gone to two other dealerships prior to finding DriveTime. Neither of those two visits went well. We left feeling uncomfortable and frustrated. The moment we walked into DriveTime we felt comfortable and at ease. Brian and Tim (at your Brookpark Rd. in Parma location) both were wonderful to work with. They answered every question we had and made us feel confident that we found the right place to purchase our car. Dexter and Justin helped with final paperwork and were just as pleasant to us. I can't compliment all of them enough. In fact the whole staff there was smiling and had such positive attitudes it made the experience fun. Thank you Brian and Tim for helping us! We are so happy with our car and feel pretty luck to have found you guys! I definitely have been spreading word about our experience. Thank you again!

I was afraid coming in to get a car but Herman was excellent at showing me what I needed to know and how your plans work. He took the time to really explain it all in detail. Then Marly wrapped up the package deal and it was fast, easy and wonderful. Thanks.

My car had broken down so I called DriveTime. Ebony answered, I explained my situation and asked if they could pick me up, she explained they normally don't do that and said they were short two people. I said, "Well your commercial picks people up." She laughed and agreed to pick me up. Van, Jeff, Ebony and even the secretary Sara pitched in to help, they were great in spite of being very, very busy. They worked together as a well oiled machine. TEAMWORK!!! After selecting a car the next day, they again picked me up from my home and took me to get insurance. I love my car but more importantly I am so impressed by your staff at DriveTime in Saint Petersburg, Florida. A big thank you to all of them.

I was pre-approved online the night before and had looked at several vehicles and written them down. It was POURING down rain and there were several other guests ahead of myself. I checked in with a salesman and asked him if I could go outside and look at cars. I came back in with 4 choices to consider and started to process for approval. They knew my situation financially and that my car had been totaled the week before, I was so nervous that I wouldn't be able to afford a new car but the salesman and the manager made it happen and after test-riding (because I'm too nervous to have an audience driving) 5 vehicles, I picked one that wasn't even on my list but that I've wanted since I was a little girl. I couldn't have been happier with the staff and experience!

The salesman Shaun was great, but I'm a little upset with how the car is driving now and I only had it for 3 days. I hear rubbing in the front and the rear brakes. And I know it needs work which is very aggravating. I got the car for reliability.

Everything was great... Staff was professional. Quick and easy process. Thanks!

Customer service was awesome! Loved everything about my visit.

Everyone was awesome.

This is the second time I got a car through DriveTime because my first one was totaled in an accident and everything worked out perfectly! Gap insurance was great and speed of getting the new car was great too!

I had a great experience with Ben, Theo. The sales guys were great, no pressure. They showed me really good cars in my price range and were very friendly. Manager Chris was very helpful, explained all my contracts and documents. Overall I will recommend anyone who needs a car to go there, it was a very pleasant experience.

My salesman Kendrick was nice. He was training a new employee that the whole dealership saw was on some drug as we all laughed about it later. I arrived at DriveTime at 11 for an 11:45 appt, there were no other customers. We finally left with a car 7:30 that night. We were offered popcorn after we said how much longer we are starving. They did get me in a car but expect to pay a ludicrous interest rate, after all they are helping you and pack food and water.

Was very satisfied with service I received at DriveTime. A scale 1-10, I give a 10. The service was great!