DriveTime Reviews

Ms. V was great. She did a wonderful job. She was patient and very kind.

To purchase a car from DriveTime was great. We got a nice car that is in our budget and the warranty is awesome.

I have been having trouble getting a car for the last year and a half and I was able to finally get approved at DriveTime. They helped me in every way possible to help me get into a car. I recommend DriveTime.

MY EXPERIENCE at DriveTime was very positive... I will recommend to all my friends to go to DriveTime if they are interested getting a good used vehicle.

Sean my salesman was very professional and was interactive with us. We enjoyed his service to get my new car. Thanks Sean.

I ADORE my new car, and I could not be happier with my service at DriveTime. The car I wanted had been removed from their inventory before I had a chance to purchase, and they went out of their way to bring me a car from their Miami location. I am so happy with my new car! These guys are awesome!

After unsuccessful attempts at other dealerships DriveTime made my car shopping experience satisfying, fast, and hassle-free. I was able to get the car I wanted at an affordable payment. Mel at the Pershall office in St. Louis was awesome to work with! I will recommend this location to my friends and family.

DriveTime... Great advisors. Daryl was great in helping me choose the right vehicle. Solomon, Terrance, Kenny, and the manager, forgot his name treated me very nice. Would recommend to my family and friends... Thanks DriveTime. Hope to see you in less than 5 yrs!!

The employees were good. The only thing that I am really upset about is that I just drove off in our new truck last night and now it is having to go into the shop for repairs. Really messes up our work schedules.

On March 18th I purchase a new vehicle. The minute I step into your dealership y'all treated me like family, which is important to me. I came in contact with Nicole **, with a warm greeting. After explaining to her why I'm there, her response "Ok Ms. ** let's get you a vehicle." She then introduce me to Estavon **. Very pleasant, friendly, caring young man. He says, "Ms. ** let's get your vehicle." After sitting down from a long night at work, Estavon made me feel so comfortable, knowing I will be leaving out with a vehicle. Mrs. ** would check to see if I'm ok.

I had a great experience at DriveTime. Thank you for the chance to drive off in a vehicle at a great price and the customer service was excellent and professional. Yeah DriveTime y'all the best.

Everyone at DriveTime was helpful, friendly, and honest. I recommended them to anyone.

Jackson was very polite, informative, customer focused, efficient in finding what I want.. He drove to Redbird to get the car. He answered all my questions and offered car care advice. Very nice guy. Everybody was kind and very business oriented.

Paul was a very easy and fun guy to work with at the Miamisburg, OH location. A lot of great cars to choose from. I got the car I wanted with a better than expected warranty. I would recommend my sales guy and location to everyone.

I thank Milan my sales representative. He did his job, and I'm proud of what I have. Thanks again.

Eric was great in listening to what my goals were and helping me getting the most out of the deal. While I did do a lot of homework as to what vehicles were available to me, Eric helped keep the numbers in mind and help me settle on a vehicle that I feel I will be happy with for a long time to come.

Scott was great and very pleasant. Could not ask for a better salesperson.

Evan was right on spot... everything he said he would do he did and there were no surprises. I cannot tell you how wonderful it is to know that you have a spectacular employee which shows to be an asset to your company. Thank you Evan for all you did and thank you for being so genuine. You deserve a GOLD STAR!!

The staff at the dealership could not be beat. They were very friendly and professional while helping us in our purchase. The car was in good condition and the warranty that came with it was very impressive. While I understand that there is some risk in giving credit to someone with a less than perfect credit rating I did find the pricing and financing was high. I wouldn't mind one or the other but it was a bit much to tack a high interest rate on an already overpriced vehicle. In the end it was our choice to finalize the purchase and the company seems to stand behind their services so we will look forward to a good relationship with DriveTime.

Could have been 5 stars. However, I was given misinformation by 2 employees. Even though I was assured by each individual 2x. I nearly left without completing the initial process. If not for family wanting me to see it through, I could have left dissatisfied. Once past the only issue, it ran perfectly smooth throughout the rest of the deal.

The service was great, all of our questions were answered professionally. Everyone was courteous and friendly.

I bought a car with them for the first time a few weeks ago. It does come with a warranty which I hoped to be a good thing. Upon getting it home there has been a mechanical issue, 2 shops have had a hard time pinpointing. So far Drivetime's warranty has covered everything. But I have to say this makes me nervous going forward as I am almost out of the 30 day warranty period if I've had this many problems so soon. Taking it back in the first 5 days wasn't really an option as they had nothing comparable and it was in the shop waiting for parts for most of that 5 days.

The staff was very helpful and efficient, patient when helping you find the perfect car. I would recommend anybody with bad credit to get approve at DriveTime. Bring a snack though. It takes time to get paperwork done. But just like the commercial says everyone's approved. It’s true!!!

James ** was very patient with me when selling me a car and got me into a car that I love. I would recommend more people to go to DriveTime. It was well worth the time.

Adrian was my salesman and he was very professional. Interacted well with my family and I. Adrian and the other DriveTime staff made us feel welcome. They gave us a good buying experience and it didn't take all day to approve me for my vehicle. I would recommend my family and friends to come visit if they ever need a vehicle.

Poor customer service, lied about the type of lease, refuses to fix issues that were wrong with the vehicle from beginning (told them two days later transmission was going out). Their idea of fixing a recall part is to put a screw you would use in a piece of wood. Airbag light won’t turn off. Their customer service department don't know why they call you every day. No one notes the accounts, no one follows up, or knows what the other person is doing. I will never come to DriveTime again!!!

My experience at DriveTime was wonderful. Kurt and Matthew were very patient with me. I would highly recommend others to come to DriveTime. They won't be disappointed.

Excellent customer service, Terrance was great, in and out faster than any other dealership I have been to. Great little car so far!

Recent purchase. My sales person was excellent. Thank you.

Everyone was wonderful and made the whole experience very easy. I also loved the fact that nobody made me feel like a terrible person for having "Not so perfect credit". I would definitely recommend to a friend. I am also LOVING my new car!!! Low miles and it runs and drives great.

My overall experience from DriveTime was excellent. They helped as much as they could and overall I was very please with my decision.

Great car experience. Was helped w/ no credit at all. Drove off same day.

I am very pleased with my experience with DriveTime.

Micheal ** and the DriveTime team in Madison, TN were great. I would recommend anyone to buy a car from them.

Very nice pleasant place.

2014 Ford Taurus. Dorel was a great salesperson. He went out of his way to make sure I was pleased with my purchase.

Jamal is a great car salesman.

Braden ** and Joel ** service was GREAT!!

Very helpful, professional, and considerate employee. Worked with Colt.

The people were nice. My specific salesman Vince was a nice guy. Great experience. Friendly and work accurately and got my into a great 2013 Chevy Spark which drives good.

We had a great experience this weekend. Michael ** was the first person we dealt with. Very friendly, professional, knowledgeable and was looking out for our best interests. Philip, who has only been there for two months actually sold us the car yesterday because Michael was busy with another customer. Did a great job as well. Very professional, knowledgeable. Justin, who wrapped everything up with us in doing the paperwork did a great job too. He too was very professional and did a great job. We have already referred DriveTime to a church friend for the future. We told him to see Michael **. Anyways, great service all around. Thanks!!

Our salesman Zachary ** was so helpful and provided me with an answer to all of my questions. He was very sweet and really wanted me to find the right car for me. I would definitely recommend him at DriveTime to all of my people. He treated me with respect and was also extremely pleasant. Loved him. A big thanks to him!

I bought my car at DriveTime in Ocala yesterday. Fred was the best car salesman I ever have had. He made the entire experience simple and also fun.

Well it only took 4 times to get my 2011 Dodge Dakota. Had to change a dead battery amongst other problems. Key fob battery was bad, biggest issue I had. Spoke to them 3 or 4 times about it. Truck was absolutely dirty. Had rubbing compound splattered everywhere. All I wanted was my truck to be clean for my wife who I bought this vehicle for. Just disappointed but besides that everything else was great. Thank you.

I bought a car at DriveTime. My salesperson was Bernard **. He was very attentive and actually cared about my purchasing choice. I also received great customer service from Tim, Brian and the onsite technician. Great job guys!

My experience at DriveTime was amazing. Cameron was patience and worked with me. He made sure that I got the car I wanted and didn't try to put me into something I didn't want. Thanks Cam.

Darrell ** was very patient with us, and took over 4 hours to help us find the car I was in love with. He helped me with everything from start til finish where he could. I was very satisfied with the way I was treated and valued as a customer. Thank you all!

My experience was good. Everyone there was very polite and helpful. My salesman Derek was awesome. He tried his best to help me get the car that I wanted. I am very satisfied.

I was very surprised at how easy my experience was at DriveTime! Vlad was extremely nice and very patient. I haven't purchased a new vehicle in many years, know very little about cars and had no idea what I was looking for. He was patient and supportive throughout the entire process. You could tell that he liked his job and wanted to help find the right vehicle for me. I will definitely recommend DriveTime to anyone who is in the market for a new vehicle. They are transparent about everything. Take pride in their inventory and care about their customers. Everyone was awesome at the West Broad location! Thank you for making a usually miserable experience very pleasant.

Excellent experience, my salesman was professional, knowledgeable, and helpful. He assured me that he would be able to help me purchase a vehicle and he did just so. DriveTime is very fortunate to have a hardworking employee as Cedric **.

Overall my experience was positive. James and Brian were very friendly, knowledgeable and helpful.

My salesman was Jonathan **. I must say this was the best car buying experience to date. No pressure, I set my own payments and he helped me stay within budget. Very friendly, and he along with Brandon took the time to explain every detail. Every staff member I had association with was friendly, and even the others I overheard were also. The reason for the 4 stars and not 5 is I feel the car could have been waxed and detailed a little better, though it was clean, it still had a dull look after it dried and the weather stripping still looked as though I had sat under trees, yet with a slight wiping, it did come off easily. Mind you, I purchased the car in the rain, again my salesman didn't mind doing what it took to make me happy.

My experience with DriveTime was very professional and pain free. My salesman (Dave **) was courteous and patient with me as I was making my final decision. The finance associate (TJ I believe) was very nice and made sure I understood everything. This was a very pleasant experience buying a car. I would surely recommend them. I also liked the fact that they call you before the purchase to make sure you are comfortable and they call you after the purchase to make sure everything went okay and to address any concerns.

Was happy with my purchase and love my new car. It is very clean, looks and drives brand new. However it took all day to get the vehicle with all the paperwork and going back and forth to different desks and waiting. Glad don't have to do it again and it's over but everyone was very nice and helped me and my bf.

The sales rep wasn't personable and seems to me this was just another sale. The guys who completed my purchase were very kind and seemed more interested than the one who got the sale. Glad DriveTime is giving 60 days to put more towards my down payment to reduce the cost which is great! The miles are too high and it seems the car may need a tune up and an alignment. It was an overall good experience. I wasn't told no or need more money like most dealerships.

Raven was so helping and her customer service was amazing. She was always available when I had a question. I found the car I wanted and she even drove to go pick it up bc it wasn't at the Lombard location. I recommend anybody to go to DriveTime. They help you get the car you want. They strive to help people and they have really nice cars.

Got there at 6pm, didn't leave til almost 11pm.. Had all the details finished.. Ready to sign. Went for a 10 minute break to think things over. When I got back manager did not honor any of my original agreement and had to settle for a unwanted offer. This makes me not want to do business. I will pay this off as soon as I can to avoid paying any of the ridiculous APR fees.

I love this place. I recently got a divorce and in need of a car. They got me in with I wanted. Thank you DriveTime and Mark for doing everything you could to get me in my Mazda 5.

I'm very pleased to have purchased a car from DriveTime. The salesperson that helped me did a wonderful job. I would be pleased to recommend DriveTime to a friend.

My sales rep Terrance ** went above and beyond in helping me with my vehicle purchase. I will definitely recommend DriveTime and sales rep Terrance ** to my friends and family. Thank you.

My experience was great. Everybody treated me with respect. Darryl, the guy who sold me the car, did a great job.

I enjoyed the excellent service. Will definitely recommend to family and friends.

Easiest car buying experience I've ever had. Extremely helpful. Great prices. Fair rates. No hidden fees. I would recommend to anyone.

Our experience at DriveTime was very positive. I went with my daughter, a first-time car buyer with no credit. They worked with us and we left with a great car...my daughter couldn't be happier.

From the moment that I walked in I was greeted by several dealer. All eager to help me. Offered me refreshment and someone would be right with me. The dealer I worked with her name was Ashley. Very, very professional to me. She took care everything that ask for and with a smile and that was over the course of three day which was my fault. She even email me to see if there was anything else she could do. All I can say she is great. Satisfied customer.

My experience was fantastic! Reggie allowed us to drive and look at what we wanted. He was honest in what he could and couldn't offer. The car we decided on was at another lot. He drove in rush hour traffic, on a Friday to get my car and smiled and was patient the entire time. I love my car, my payments are reasonable and I couldn't be happier! Reggie ** salesman of the month!!!

Absolutely amazing! Did not think buying a car would be such a great experience. Everyone was super helpful and our salesman (Winfred **) was fantastic! He found me exactly what I was looking for and even asked me which kind of cars I did and did not want to see. He was very pleasant to spend the day with and made everything very comfortable and easy for us. Thank you DriveTime for being so helpful and truly caring about your customers.

The employers are very informed and friendly. The cars are nice. My car even came with a warranty! The only thing I would have changed was the length of time it takes to get the car.

I really appreciate the people at DriveTime. They were really understandable and they really worked with me. I would really recommend others to go visit DriveTime at Arch Road 9301 Midlothian, Tpke, Richmond, Virginia 23235. They really will find what you need and willing to help.

I was in the dealership on Thursday looking for another vehicle as my current one had broken down. I was allowed to walk the property without being bombarded by salespeople. After I found a couple of cars I was interested in I went into the office and a young lady by the name of Danyai helped me and allowed me to test drive the cars. She made the whole process smooth and painless. The only issue I have is and it's no one's fault is when it came time to sign the paperwork via the computer. The computer kept crashing so it took longer than necessary, however they did compensate me with a tank of gas. I highly recommend DriveTime.

Received great customer service, still working with some mechanical issues with the car.

Everything and everyone at DriveTime in Fairfield, Ohio are absolutely fantastic! Jonathan and Maurice are the best! Very genuine and informative. Made very sure I had a complete understanding of what was happening... I am truly blessed and grateful! Thanks so much!

I feel amazing about my purchase and would recommend DriveTime to anyone looking to get into a reliable vehicle.

The whole staff was great. I arrived a little earlier before my actual appointment and everybody greeted me with a smile and checked on me until it was my turn. Kregory was my salesperson and he was great. I got what I wanted with no problem.

I was treated with great respect. Staff was knowledgeable of their job, explaining every detail of the process. The office was nice and clean. Staff offered drinks making sure me and my husband was comfortable. I will like to extend my gratitude to Kelvin and Kenyatta. Thank you for making our visit easy.

Our salesman Daryl ** was the best salesman we have ever dealt with! He was in no way pushy or in a hurry and that means a lot to us. He also drove us to another location to pick up the car we were interested in. Everyone at the dealership was very nice. We would recommend this dealership to anyone who is interested in buying a car.

Both Lynette and Issac were wonderful to work with. They made my car buying experience better than imagined.

Niecy was great at getting what fitted us. She was very knowledgeable, helpful and a pleasure to work with. This is our second vehicle and look forward to continue business with you guys!!!

My husband and I looked everywhere for someone to sell us a truck and everyone either gave us the runaround or couldn't finance us because our credit was very poor but we went to DriveTime and we and these two gentlemen did what they do and got us our truck. We would recommend them to everyone. We give you a HUGE THANKS.

Would have been 5 stars but we weren't really explained in the beginning by the first salesperson what the step by step process was. Lessons salesperson Windy we loved. She was very helpful and stayed after closing hours to get us into our vehicle that night.

** was my salesman on the 3030 Sahara location and he was wonderful! I went in expecting to be pressured but was pleasantly surprised. Would recommend him to anyone! Thank you, ** on helping me with my purchase!

The staff at DriveTime were friendly. Darrell was a good salesman, but they did act like I was there to scam somebody or steal something. I would've expected to have gotten a better deal than what I got. I paid on that car for 4 yrs. I only got half of what I owed. I think the least DriveTime could've done was trade with more like the 200.00 down instead of 900.00, but I got the vehicle traded out.

They got me in a car pretty quick.

Your staff are simply great. They went out of their way to ensure we were getting what we wanted and understood the terms of the financing. I would highly recommend them to any of my friends.

I just have to say the lovely Shiranda ** at the North Little Arkansas location is a joy! She was incredibly helpful! I didn't have a lot down and was in a slight bind but she got me in a wonderful SUV in less than 3 hrs!!!

Bryan was immediately friendly, welcoming and easy to work with. Micah kept a great deal of professionalism whilst creating a fun atmosphere. Woody, regardless of the late hour, failing software, and stress of waiting customers kept a positive attitude and a fun demeanor. The staff worked well together to make my experience as easy, fun and comfortable as possible. Even made sure I had the vehicle I wanted by going and getting it from a different store. My girlfriend and I both were very impressed and will recommend to a friend. The staff proved customer service wasn't dead, and in this day and age it's a relief that your corporation retains that value.

I went to this dealership with my guard up, but they made me feel like family. I left with the car I wanted, and with low payments. Thank you so much DriveTime for giving me a second chance...

Roland at the i-45 location was very helpful in making me confident in my purchase. He answered all of my concerns.

Very happy with the purchase process and quickness of getting approved, sales associate Rob was excellent.

I had such an amazing experience. I would definitely come back. Michelle made my experience smooth and stress free. Thank you all that helped me out!

In and out in just over 2 hours with my new BMW!

I loved DriveTime. I would recommend it to anyone buying a car! They were quick and accurate and very friendly!

I had an EXCELLENT experience with DriveTime. I really like my new car which is the 2013 Ford Focus. In which I wouldn't mind referring someone to purchase a car from you all.

James, Joseph, Josh are very friendly and helpful. They are the reason I'll recommend DriveTime to anyone and I must. DriveTime is the best dealership on Memorial Dr and Stone Mountain. I went to every dealership close around within a 15 miles radius and I pick DriveTime and very happy that I did. I love my car and everyone is a team there. THANKS DRIVETIME.

Very pleased. Michel ** my sales guy was fun to talk to. Anthony the Manager was very nice. I was in South County, St Louis Mo.

I have been looking for a Jeep Commander for years. The team at DriveTime worked diligently to help me find exactly what I wanted.

I arrived at DriveTime and was prompted greeted and my online approval was quickly pulled up. I had several vehicles in mind and wanted to test drive each one to make sure I got the right car for me. I was not pressured into picking one. It was clearly stated that the cheaper vehicles will get the lower down payments. Each vehicle I test drove was clean, interiors were in great shape. After picking the car I wanted I was given the car history report, open recall report, was given a walk around with the car before departing.

I had the best experience buying a car from DriveTime with Kregory at Morrow location. He was very helpful and I would recommend DriveTime to anyone but most importantly Kregory because he was very informative and is helpful through the whole process.

I had a wonderful experience at DriveTime. It offered great customer service and excellent staff. I felt very comfortable as soon as I entered DriveTime, and I would be telling my friends and co-workers about DriveTime.

Javier in McAllen DriveTime best salesman and also I walk out with zero down on a 2006 Nissan Altima... with $400 a month payments. Thank you.

The car sales team was very honest, fast, and professional. Thank you guys so much. Such a real blessing.

Darrell was not a pushy salesperson. I appreciated his knowledge and follow through, as well as his attention to detail. He patiently worked with me while I tried to find the car that was right for me.

Staff awesome, friendly, helpful, and professional. Stayed past closing to make sure they met all my needs and answer all my questions. Kudos to Trevor and Daniel in Knoxville, TN.

Tyler was awesome and upfront with everything and the cost of the vehicle. He even went to the Aurora store and picked up my van when promised. And he kept me informed every step of the way.

No one else would give me credit and no one else treated me so personably. Shavonne my sales rep was so helpful and understanding. I will gratefully deal with DriveTime from now on and will recommend them every chance I get. Thank you DriveTime.

I'm 50 years old and this is my very 1st time buying a new car. My salesperson was Miss **! She was AWESOME and patient with me being that I was a nervous wreck. My experience was amazing and I would definitely recommend people to this dealership! And I LOVE my car!!!

After visiting multiple car dealerships which I wasn't impressed with at all, very bad customer experience. I decided to go to DriveTime McAllen and they really were willing to help me, a first time buyer get what I wanted. They ran my information, showed me vehicles in my price range, and I didn't really seem interested. One major key that made me realize this dealership was the one, was that they went above and beyond to get me what I wanted. They went to Corpus to pick up a vehicle in which I loved. They brought it that afternoon and got me all set up. Thanks so much to Edwin!

Dee was so amazing. He took all the information about what I wanted and delivered a great price and car.

Everyone was great. They got me in a car that I loved and could afford. I will tell everyone about how great DriveTime is!! Thanks everyone who helped into my new car!!! I love it!!!

I had a great experience with DriveTime. They helped me when no one else would help me in getting a car.

It was a good experience.

Everything worked out well. I am really happy that I was able to drive off in a great car with an affordable payment. I just wish the car was a little more clean when I picked it up.

I would definitely refer my family and friends to DriveTime. I had a wonderful experience, everyone was very helpful and polite. I will be back.

Walking out of a dealership without a key is always the first thing on your mind walking into the dealership. DriveTime from the first phone call was so assuring and friendly it was like feeling the smile over the phone. When I got to the dealership they made me and my kids feel at home. From the fresh popcorn for the kids and the staff on site willing to do whatever it takes to make sure you're satisfied. Thank you for my used car that has all the new car warranty plus more. If you're not driving out of a DriveTime dealership you might want to drive into one.

Had the pleasure of working with Jordan at the Schaumburg Il location - she was knowledgeable, professional and answered all my questions. I was in a time crunch and she ensured I made my next appointment but, not before I purchased a 2012 Chevy Cruze. I was so happy to get credit having had a less than stellar credit rating from falling behind on bills after my wife passed away from cancer. Driving a 2002 last leg car an hour to work one way was becoming quite nerve racking and was the thing I needed most at the time -- a car -- now I have a GREAT, BEAUTIFUL, RELIABLE car and my tension is gone and it's been replaced by joy! I am so happy I saw the crazy commercial and decided to stop in. Best decision ever! Thanks again DRIVETIME and Jordan -- I am telling everybody I know -- now if I win a tablet I will email everyone as well!!

I highly recommend DriveTime products, services and team! The people were wonderful to work with and they all went the extra mile to assist me and my children in obtaining a new vehicle. Special thanks to Claudio ** who greeted me with energy and assisted with positivity, encouragement and determination! The rest of the team was wonderful as well since they made sure to deliver the great products and services in the right way. It definitely could not have been done without them. In addition, Claudio's love of his job and sincere dedication to helping people really shines through and proves the excellence of the company.

My husband and I had the pleasure of purchasing a truck from DriveTime with Sudan **'s help. He was wonderful with which to work! He stayed in contact with us while the truck was brought up from another DT dealership. Great experience overall! Truck was clean, low miles, priced appropriately, and we were helped even though our credit wasn't the greatest. We would definitely do business with them again!

Maurice and the rest of the staff were very helpful. We had purchased a car on 3/9 and decided we wanted the other choice instead on 3/11. While we were waiting for our down payment to be backed out of system to put on new loan the vehicle got sold. There should be a way to hold vehicles if we already gave down payment. Other than that it was a good experience.

I had a really good experience. I was glad that I got to officially get my car the other day. Even though my credit isn't up to participate right now it's going to improve.

Courteous and helpful.

I was in the process of car shopping and my boss was assisting me as well. He stop into DriveTime on PARKWAY EAST and talked to a salesperson by the name of BRITTANY. He left my number with Brittany and in that same day she gave me a call and asked if I could come in. I told her "yes." When I got to DriveTime I walked in, met with Brittany, who was awesome from the start. She got me 2010 Hyundai Santa Fe with affordable payments and also set up my payment choice from my phone which I wasn't familiar with and made it all very easy. I recommend anyone car shopping go to DriveTime and ask for Brittany. You'll receive nice atmosphere, nice attitude, and a nice ride!!! Thanks Brittany and DriveTime.

I had the best car buying experience of my life! Your selection was great and Joanie, my Sales Associate, was wonderful. The manager was great as well.

I had only own the car 2 days before routine problems started popping up. For ex. rattle when air is on, then rotator and brakes and check engine lights come on. But what got me frustrated was when they changed out rotator and not the brake pads to match. Things like routine problems should not be occurring within 30 days of purchase and not be covered if not mechanical. Those should be maintained at the dealership until purchase. It's just the upkeep of the inventory you have on the lot that's all. I have never purchased a vehicle and repairs occurred within a time limit was not covered. The dealers did their best to accommodate the customers unlike DriveTime. Very disappointed with this purchase because routine problems should not be occurring and not be covered.

I've tried to make a payment using their free auto pay on the website over and over. Every time I get an email three days later saying it was declined for nsf. The money is in my account and there is absolutely no reason for this. They charge me a $15 fee every time. I'm using the exact same payment method I have used since the beginning. They are doing this on purpose and I'm seriously thinking of letting them take their car back and filing bankruptcy. I bought the car out of necessity but it's ruining my life now and I really regret it.

Wonderful. Best experience I have had buying a car!

Really like the car. The sales team was great. Went over everything including the car. Pretty easy process.

I can't believe how quick and easy buying my first car was! I got exactly the car I wanted, the online inventory was exactly what they had in stock and Mrs ** was so helpful and knowledgeable! She even gave my 4 year old daughter some crayons and something to color!!! Great overall experience.

Let me tell you this. The customer service at DriveTime is outstanding. They welcome you as soon as you walk in the door. They was wonderful. They let me walk the lot looking at the cars they had and didn't rush out like the other car dealers do and I love that they gave me my space and time to look at the cars. When I was ready I walk in and someone was there to help me. I didn't wait long and the welcome they gave me and the outstanding customer services they gave me. I said I'm getting a car from here and that's what I did. Thanks DriveTime for the outstanding services. Keep it up.

I was totally surprised. I went there with a negative attitude and to my surprise I came out with the car I was looking for.

The staff at DriveTime in Lewisville was amazing. They got me in an affordable car and reliable one too. They were so helpful and patient. Best experience I have seen in awhile when dealing with cars. Outstanding.

I enjoyed my experience there. The staff was very friendly. Also very glad there was things to keep my children entertained and occupied.

I purchase a 2008 Pontiac back in December 23. On the 24th I called DriveTime letting them know that my service engine light had turned on. They told me I had to call the warranty department so I did, but it was closed because for holidays then I had to wait. It was a weekend. Long story short till today I still haven't been able to get my car fix. If it's one thing it's another. They took my case to customer relations. I really don't know even why because all they say is we will keep on paying for the service but then yet again I still have to pay a ** deductible of 100$ when I still have to pay for the payment on top of it.

I am very happy with the customer service I received!!! Eric was great - no pressure received - just let us choose what we wanted.

Great customer service at this branch of DriveTime. They helped me get into a newer car that was actually on another lot and got my monthly payments within my budget. Thanks for making me a happy customer, again!

This south county location was excellent. I leased my car. Took a total of 2 hours from walk-in and I was driving. Car needed a few repairs and they got it done in a timely manner. Customer service was fantastic, plain, clear, quick, and didn't miss a thing. I would recommend this to anyone that needs a decent car quick. Thank you DriveTime.

Been 4 car lots and wanted to put my family in junk. But not you guys. Got the perfect SUV for great price.

Came in on 3-14-2016 and spoke with Jennifer **. She was by far the most courteous sales person I have ever met. She wasn't pushy to get a sale. She listened to what you wanted in a vehicle, showed you options based on what you were looking for and let you do all the choosing. After the sale I sat down with Matthew ** many to go over the terms and finalize the paperwork. He did a fantastic job in thoroughly explaining EVERY aspect of the paperwork and answered any of my questions. I will HIGHLY, HIGHLY, HIGHLY recommend DriveTime to anybody I know looking for a car! Definitely made me a customer for life!!!

Very friendly, kind and polite service. Got my car the same day.

Well, my review is quite different from the others. First of all, yes, they approve you even if your credit isn't great - but they DO require something down. I had to come up with $300. Better than $3,000. Ok, so they charge me $244 a payday every two weeks for this car. The car is basic. No OnStar, No BlueTooth, can't even let the back seat down. When you turn the air/heater/defroster on radio stops working... I am not a happy camper. I couldn't return it and have to wait a year to trade it in. I didn't notice these things until my 5 days were up to return it (their policy). Well, the warranty is up after 1,500 miles. I drive 120 miles daily to work so that went fast. I won't be back after I am done with them. They tell me at the store I got it from that I could go monthly payments after 6 months and CS tells me "Nope, you can never go monthly." They need to be re-trained. They want $34,000 for a basic car?

Glenn ** was great at providing excellent customer service. I will definitely recommend DriveTime to family & friends.

The guys at DriveTime really helped make this transition as smooth as possible. I went in there with low expectations but they surpassed all I could ask for. They stayed late to help us finish the sale and even went to another dealer to get the car we wanted, needed and that we could afford. It's all very much appreciated.

It was a very nice experience buying my first car. Torrence was great. He did everything for me to drive away in a new car. He even went to another location to get the car I really wanted.

Everyone worked as a team to help me purchase the vehicle and they stayed after close until the sale was complete. Their store was really busy, but they stayed focused. Also they were professional, knowledgeable, friendly and helpful. It was a pleasant experience.

This dealership was wonderful. My agent was John ** and he was very friendly, helpful and thorough. He really put me at ease during my whole time there. I would definitely recommend him AND DriveTime to friends. The manager Brad was funny and extremely nice as well.

I would recommend DriveTime to people. They do help you out no matter your credit score and everyone is friendly and they do help you in a timely fashion.

March 11, 2016 Mr. ** and I purchased a 2010 Nissan Rogue from the Concord DriveTime dealership. We were very pleased with the experience. The salesman was Todd ** and he was wonderful. He answered all our questions, was very patient and knowledgeable. I would recommend this dealership to all my friends who are interested in purchasing a vehicle.

We had a very good. They treated us very well. The manager is the one that help. When went to finish, we have someone else. He was very nice.

Very professional, and not so demanding as other car dealers. Allows people to really think about their options before purchasing anything. Love it.

DriveTime is awesome!!! The process to purchase my new car was quick and easy. Everyone there is nice and have remarkable customer service skills. They put me in a great car at a great price. Special shout out to Beverly ** and Nicole **. They were great. They will be my go to place for a new car from now on.

For years I have been trying to get a decent car. I was always turned down because of my credit. I had the money to get it but was always turned down. I went online and started looking at DriveTime. I had heard of them but I thought that them looking at your income instead of credit score was a lie (like most companies do anyway). I went in and was going to talk to Shane about my possibilities, just to see if this was legit. He was busy but he did get me talk to another gentleman. Justin was really helpful. He told me about the different programs they offer. I was able to put down money that day on a 2013 Kia Rio! It was not much of a down payment either. Plus it was a no hassle. I love my car and I love that someone finally gave me a chance instead of having to go look at the typical run down used cars.