Dodge Ram Reviews

RAM then told me the truck had to be dropped off at the dealership before the case could be escalated to a case manager. I dropped the truck off on Monday, 4/27, where it sat outside for days without being touched. I asked the service manager for the current alignment readings for my records. I was told they “couldn’t get alignment measurements because the tires were too badly worn.” Wanting documentation, I took the truck to my local mechanic without having anything adjusted. They were able to provide alignment readings immediately, showing both front toe measurements out of spec as well as caster being out of spec — indicating the truck was likely misaligned from the factory when sold new.

To make matters worse, one of the RRTs performed on the truck involved the EPS (Electronic Power Steering) system — a component that can directly affect steering geometry and tire wear if not functioning or calibrated properly. That only adds more concern that the abnormal tire wear may be tied to factory-related steering or alignment issues that existed from the beginning.

Meanwhile, I could not get responses through RAM’s text support system, and even my assigned case manager stated he was unable to reach the dealership. After my truck sat untouched for four days, I was then told I would need to pay $19.95 for a tire rotation before they would even perform the warranty alignment. At that point, I took the truck to Jim Shorkey, where they completed recalls and RRTs, but said they still needed approval from the RAM case manager regarding tire coverage.

After weeks of wasted time, multiple dealership visits, conflicting information, and no meaningful communication, RAM Customer Care ultimately told me they could not cover the tires because the original dealership had already stated the tires were “not covered under warranty.” In the end, I’ve spent a significant amount of time and money going in circles over what appears to be a factory steering/alignment issue on a brand new truck with only 7,000 miles.

Drove the truck for about 30 miles between picking it up and the next morning and had 5 different fluctuations, but they didn't see anything in over 100 miles. These are the photos attached. So, what @ramcares is stating, is just because you spend 105K on a vehicle, you don't really expect it to work do you? We put a 7-gallon DEF tank on for convenience while towing, but really, we don't want more than 2.5 gallons in it at a time, or the gauge malfunctions. Would not really care if the truck would not go into Limp mode if the gauge went down to empty and doesn't fix itself. I have tried to get this dealt with and done the proper contacts and @ramcares does not care to fix this, or even properly deal with Recalls on these vehicles.

There is no way I would purchase another vehicle from anything made by Stellantis or recommend anyone to purchase one. Until they make it right and put effort into fixing not only these issues but everyone else's that are having them also, @ramcares is going to have to change their customer service and handling of these issues or will continue to lose loyal patrons to their brands.

I have all the emails to prove that they just rely on the minimal communication and try and keep you hanging there while you deal with the frustration. Of course, they are trained to tell you how much they empathize with you and how they understand your frustration, but they don't do anything to try and expedite your vehicle's repair, nor do they offer any compensation for the fact that you are making payments as agreed on time and yet your don't have access to the vehicle. I leased a truck because I needed the additional capacity for work and personal reasons and I have been relegated to a Jeep Wrangler as a loaner vehicle! I'm paying a lot of money for a vehicle that is underperforming for my needs. But that's something they conduct care about.

I sent Stellantis a Motor Vehicle Defect Notification dated February 6 and have yet to receive any formal written reply. Other than a couple of calls from various Customer Care agents that repeat the same language they are instructed to say.."we are looking at the all the way to expedite your vehicle's repair and will get back to you shortly.. we understand your frustration". I really have lost patience with these calls. I have asked each one to escalate the situation to Corporate and have yet to hear back. You would expect that someone from Head Office would consider that a new vehicle that has spent more days in service than in the possession of a customer would immediately be flagged giving rise to a higher level manager to call the customer and offer some form of consolation. This is why I am writing this review and hoping that it does trigger some form of concern for the manufacturer.

At this point in time, I can truly say that I have lost complete confidence in the product and the manufacturer. I ma not confident about even getting back in to the vehicle once repaired simply because I am always going to feel that the brakes are going to malfunction once again and I spend a lot of time traveling in express lanes.

I would have expected much more from a major car manufacturer. Having a new vehicle out of service this long is unheard of, as explained by the Service Center Director. He is also baffled by the numerous engineers that can't fix the problem. Hence, why hasn't Ram just accepted that this is a faulty vehicle and taken it away and given the customer a new vehicle. That would have made everyone happy and I could have just moved on with my life!. Ram vehicles and their customer service deserve less than 1 star, but I am not able to save this review unless I give it a star!