Concord Auto Protect Reviews

We are a repair facility and after two weeks of constantly calling and emailing them they finally approved $330 of a $2100 repair. We submitted all of the requested paperwork and a month later we have not received payment. As others have stated the only number listed for them goes directly to a voicemail that states the mailbox is full.

Please, do not under any circumstances, buy a car warranty from this "company." Flat out fraud/scam. Like others, prepaid in full a premium warranty on my 2017 Ford F-150 in 2019. In March of 202,5 the starter failed which is a clearly warranted part. From the beginning of negotiating the repair (the authorized repair garage refused to deal with Concord Auto Protect because of their horrible reputation as scammers), it has been impossible to get ahold of Customer service at (888) 399-2811. They do not answer their phones.

I originally bought a bumper to bumper Premium policy (VSP# **) for our 2015 Cadillac SRX on 8/8/2019 and paid $1,800.00 in full upfront to cover this vehicle until 2/8/2025 or 125,800 miles. On 7/12/2024 at 50,597 miles I was having a shifting issue and took it to the local Cadillac dealership for service. They indicated it needed the control modular and valve body replaced at the cost of $3328.12. They contacted Concord Auto Protect for preapproval for the work and were told they would get back to them. Four days later after several phone calls the Cadillac service writer was told “sorry but those items are not covered under our policy plan”.

I submitted 2 claims during the past year. Neither has been settled. I cannot get anyone to answer the phone. My dealer sent an estimate about 5 weeks ago. The dealer was able to get Kevin on the phone. Kevin claimed they never received the estimate. The dealer sent it again 4/1/25. No response from concord. This is a very bad company. I will try to get a cancellation process started. WARNING: STAY AWAY FROM THIS COMPANY.

Ross **

Decided to self-insure so on January 30 I cancelled the plan. I am due a refund of $1,303. When I asked when I would get the refund I was told 30 days. I called at the end of February because I had not received the refund and was told it is "in the queue" and would be issued in two weeks. In the meantime I found information that the PA AG is investigating them. On March 12 I called and left a message that I had contacted the AG's office. On March 14 called again and was told I would receive the check next week. On March 20, no check, so I called again and was told the check was issued and should arrive the next day (Friday) or Monday. March 24 left VM for Michael **. March 25 told it is "in the queue" and would be a week or two; left VM for Igor?. Called again March 25 pm and talked to "Harvey". He remembered talking to me and said I will get the refund this week. Friday March 28 and have not received it.

DO NOT BUY A POLICY FROM THEM! Just Don't. They have gone back and forth with the auto mechanic and myself for over 3 months over something covered 100% in their policy and still no answer. I've had to push them for answers and hardly get an email back. Now my lawyers are working on the case. Total scam, avoid at all costs.

Worse car warranty that I got so far. I got a repair needed to my car and I brought it to my dealership twice. The first one I have the pay it to my self because it takes forever to send the parts and they will only be paying about 30% of the bill from the dealership and the 2nd one, the dealership did not even think twice to decline the offer of Concord because it is very unacceptable. So I have to deal with the bill again with my own money. I cancelled my account with concord, 3 months later I haven’t got my refund even after multiple requests.

Absolute scam. If I could give zero stars I would. The company should be out of business, they ROB their customers, they approved a repair, after repair got done, they did not pay, I had to come out of pocket and still after 3 months, nothing but lies.

I bought a Ram 1500, that was two years old at the time. Three years later, I needed four things fixed. They managed to “loophole” every one of them. I paid for premium, but got garbage. This doesn’t say much for this Ram Truck either.

I would NOT purchase a warranty from them. They denied my claim because they said the part was listed under excluded parts in the contract. Which it was not. I asked to speak to a manager, I left 6 voice messages with 3 different managers and sent an email. I never heard back from them. Better to throw your money in a garbage can than do business with this company.

If I could give a negative star I would. When I did have to make a claim on my car‘s engine, they got the dealership to say it was my fault after going to another shop for a second opinion, and they tore the engine open and proved it was a manufactured defect the warranty company sent a mechanic from the dealership to review. Thankfully, he agreed with a second mechanic. They only paid for 2/3 of the $3000 and I was supposed to have a zero deductible and zero out-of-pocket.

It’s been over a month and they just give me the run around about paying the shop after I gave them all the proof of maintenance records they were asking for. SAVE YOU $$. Shop with another company!!!

Warning Stay away from this company! This company is a Ponzi Scheme. Purchased a warranty and used it 8 months later. They gave me the run around on the repairs and after about 4 weeks they agreed to pay for the repairs. Once the repairs were completed, they gave the mechanic shop the run around on payment. So, the shop was going to start charging me storage fees, so I paid for the repairs out of pocket. I was out of a car for 2 and half months. It's a 1year and 3 months later and I still yet to see my money. Now they just keep sending me to the supervisor and then to voicemail. I repeat STAY AWAY.

Worst company I have ever dealt with in my life. Do not, under any circumstances, give these people your money - They will take your money, deny your claim for bogus made up reasons, and then screen your calls and never call you back or answer your emails.

Purchased a warranty in 12/2021 and sold the vehicle and transferred the warranty to a second vehicle (same make and model) for a $175 fee in 10/2022. End date of the warranty was to be 7/2025. Sold the vehicle in September of 2024 and cancelled the policy and was told a refund would be sent. Sent 3 emails in October 2024 (NO reply) requesting a pro-rated refund for unused portion of the policy. Called two times in November and two times in December, always promised that "it would be looked into" but now it's February, No refund, No contact from Concord. Scammers! Glad I didn't have to make a claim, guess I'd still be waiting for that to be settled! BTW, the Pennsylvania AG is suing to shut down this shoddy operation.

We signed up for Coverage on 2016 Explorer on July 14, 2021. Paid $1890.00 in FULL and did not have any claims. We renewed March 2024 for another $1890.00, and no claims until December of 2024. Concord discounted the Labor and refused to pay the Dealer cost of $445.83. My wife and I had to pay the FULL amount to get our vehicle back. Concord said they would VENMO us $270.97; it has been 3 weeks, NO VENMO, and now Steve said it will be another 2 weeks!!

I bought the Premium Package in June of 2021 for $2,381. I have not needed any service until this week. My car has been in the shop for a week and Concord will not call the shop back or call me. They keep saying my claim is being reviewed by their adjuster and the shop will be emailed. Every day its always tomorrow. The reviews in 2021 were excellent and I read the latest and I am horrified I may have to pay for the repair estimate of $1,300. Any Texans out there with issues? The Texas Attorney General does not fool around with these scams. Maybe we can class action out of Texas

I purchased a protection plan; when I submitted claims you never responded to me. I ASKED TO BE CANCELLED AND WAS PROMISED $500 dollars. I never received any money. I contacted the BBB AND THEY CONTACTED YOUR COMPANY BUT GOT NO RESPONSE. AND TOLD ME THERE WAS NOTHING THEY COULD DO. I will continue. To provide Yelp negative evaluations until I receive the $500 dollars I was promised. My warranty which a joke does not expire until 250,000 miles. VSP # ** or August 2026

I purchased an extended car warranty from this company in January of 2023 for the total price of $1329 which was paid in full!! When I bought the warranty it was stated to cover my truck up to 220000 miles and I now have 119000. However, since purchasing this coverage they have not held up their end of the contract by denying several claims by finding loop holes for reasons for denial despite the Items being listed as being covered in the contract.

Worst company ever. Bought two contracts for two cars. Needed a new starter, shop never got part. I cancelled policy, was told I’d get $1000 refund. That was two months ago. No check, manager hasn’t responded to my calls. At least 20 messages. No response. Total scam.

STAY AWAY from "Concord Auto Protect"!!! #Thieves - Dealerships don't want to deal with them anymore, because they don't pay! My car was stuck at the Ford dealership for months, twice this year and then I eventually had to pay out of pocket. They say one thing and then they do another. They want to put junkyard parts in your car when something is actually considered covered and refuse to pay for new oem parts. Highway robbery! I am currently forced to take legal action against them. Soooo frustrating... Don't do it!

If you've been duped by these people, call your credit card and dispute the charge immediately. I managed to get my money back from Chase (a notoriously hard CC to win disputes with) by attaching their original quote email (which included a 30 day refund policy), a screenshot of the website with the same policy, and their email confirming my cancellation. It is possible to win against these scammers, but you have to enlist your bank to help. Even if they've promised you a refund, dispute the charge anyway. They're just trying to string you along until the dispute period ends. If you have NOT purchased a policy from Concord yet, RUN AWAY NOW! I think they used to be a good company but appear to be milking that reputation for all its worth. I expect they will declare bankruptcy at some point and abscond with all the premiums. Their behavior isn't just poor customer service; it's intentional.

Horrible! Run as fast as you can. They must be going out of business. Customer service is beyond horrendous - they have one claims rep who you can only email between the hours of 2-6 pm. He does not take phone calls and barely replies to emails. They lie too, they agreed to barely pay on my claim and then after 12 weeks I called to find out about it and they said computers are down - their rep hangs up on you too when questioning anything - buying horrible. I will be filing complaints on them everywhere I can in hopes of saving someone else from spending their hard earned money on the sham of an extended warranty.

This company does not pay its claims out. I have been waiting for 6 months for them to pay my claim. It has already been approved, which I got before fixing and paying for the fixes myself! I am so disappointed! I have not had to use the service before so now that I need to they won't hold up their end of the deal!

I canceled my policy in July, 2024, because Concord was only willing to pay a small portion of my auto repair bill. My contract clearly states when canceling a policy nearly half of the purchase will be refunded. The man who answered the phone promised me I would have a check in 30 days. After several conversation with him promising my refund, he began sending to his so called "financial department" where I must leave a recorded message. It has been nearly six months, where is my refund?

I canceled my policy in July, 2024, because Concord was only willing to pay a small portion of my auto repair bill. My contract clearly states when canceling a policy nearly half of the purchase will be refunded. The man who answered the phone promised me I would have a check in 30 days. After several conversation with him promising my refund, he began sending to his so called "financial department" where I must leave a recorded message. It has been nearly six months, where is my refund?

Don't waste your money with this company. If the previous reviews haven't scared you away yet, let me share my experience. I had some repairs done and it has been 3 months trying to get a simple response and inspection set up with them. I was assigned Alex ** as my claims specialist and he takes weeks to answer emails and provides no additional information. Every time I call I'm told that the customer service rep will tell Alex that I have called and I should expect a response, but that never happens. I was given a phone number to Michael ** who is supposedly a manager but he never answers or returns calls. This company is a scam. If you want to throw money away at least buy a lottery ticket, better chance of winning than getting a response from these guys.

Worst warranty company! They are not honoring their contract. They keep of asking for additional details but when given they get silent. They do not return phone calls and they stop responding to email as soon as you ask question or request refund. There is a civil suit launched by the General Attorney of Pennsylvania due to their lack of ethic and improper practices. **

Purchased a policy with Concord Auto Protect in March 2024. Changed my mind 4 days after and asked for a full refund as per policy. No news and no refund. Those people are thieves. Stay away as much as you can.