Concord Auto Protect Reviews

Worst warranty company! They are not honoring their contract. They keep of asking for additional details but when given they get silent. They do not return phone calls and they stop responding to email as soon as you ask question or request refund. There is a civil suit launched by the General Attorney of Pennsylvania due to their lack of ethic and improper practices. **

Purchased a policy with Concord Auto Protect in March 2024. Changed my mind 4 days after and asked for a full refund as per policy. No news and no refund. Those people are thieves. Stay away as much as you can.

Not a legitimate business. They are thieves and will allow anyone to fake your information for purchase of their scam warranty coverage. They have 4 employees. Some foreign and absolute scam artist. Do not use them.

HORRIBLE!!!! BEWARE!!!! DO NOT GET THIS WARRANTY!!!! Just as all the previous have said. My car has been at the shop over 30 days now. Haggling back & forth with the shop, no communication, won’t respond for days, want to send the cheapest, used parts often on back order, or not cover at all. The people who answer know nothing and “the adjuster will respond soon…” Days go by and nothing. Just a horrible nightmare of an experience with this company.

After providing Concord with a letter from Dealshio answering all their question, 3 years' worth of maintenance records and 17 photos plus an inspection from Concord for an evaporator coil, Concord denied the claim. The claim was denied not because it was not covered, but rather Concord suggested that the coil that was remove was not the original part from the vehicle because it was removed from the housing unit. The ironic thing is that the dealership had to remove it to show the leak? Also, the photos that showed this were given to Concord after 2 weeks, yet they took 9 weeks to turn the claim down. Stay clear of this company. I had to give 1 star but they do not even deserve that...I had to pay for this repair out of my own pocket.

Stay away from this fraud as far as you can. I would be nice to strangers on the phone too if I never had to speak to them again. Ralph wouldn’t even return my calls. There is a reason they are cheap. It is because they don’t actually have to pay out any of their income. DON’T BE FOOLED, because you will feel like one when the time comes that you need them.

My suv been in the dealership for over 3 weeks and no luck getting fixed by them. The dealership been calling them every week, same story, they will call you back. The adjuster will email you later or tomorrow and Nothing happens... all stories every week... even the dealership is giving up on them. I had this warranty for one year and half, they take the money out of my bank account every month... when they sell you the warranty they tell you it's all covered. So far nothing fixed and my suv still at the dealership. They asked me Friday what I want to do next. Looks like they don't want to pay the bill... the attorney General in PA... is going after them for fraud. I hope they closed them down. Big fraud.

AVOID AT ALL. COST!! I filed a claim on 7/19/24. Concord Auto (Alex **) has been dragging this out until 8/16/24. His response time is so slow. I have a Mercedes and the turbo needs to be replaced. He wants to ship my repair shop an aftermarket $300 made in China eBay turbo to put on a Mercedes. My licensed and accredited European repair shop doesn’t take 3rd party parts. Concord owes me $2875.00.

If you are considering purchasing a service contract from this company, DO NOT DO IT. They are not legitimate. My vehicle has been in the shop for 53 days since the initial claim process began and like many others I call nearly every day and email every day and get nowhere. I have started sending all of the documents to prove I've been defrauded to the PA general attorney for their ongoing litigation against them. Save yourself the headache and steer clear!

January 2024. Experienced a covered repair. Was told the repairs were covered and payment would be made. As of August 2024 payment has not been made. 47 emails. 19.5 hours on the phone with 67 phone calls.

BE AWARE!!! COMMUNICATION WITH ADJUSTER AND MANAGEMENT IS MINIMAL. THEY DO NOT RETURN PHONE CALLS OR EMAILS. Supporting the customer is not top priority. They will shortchange you on coverage and make every attempt to not cover claim. Concord Auto Protect is not the company they claim to be. Alternator went out on a 2018 Dodge Journey. You would think no big deal, just an Alternator. However, the cheap part Concord is trying to source has been on backorder for 30 days. Repair shop has part available but adjuster will not approve cost as they are trying to do repairs as cheap as possible. So, for less than 300-400 dollars, they are ok with having a family without a car for over a month. This is definitely not how customer service is handled.

Four months ago the check engine light indicated there was a faulty IAT sensor. I fulfilled all requirements of my Concord warranty and have been roadblocked at every one of my more than a dozen calls to them and submissions to them. Dealership gave up trying to work with them and had me pay then ask for reimbursement. After 2 months of 'communications' they approved me for little more than half of the repair cost. They still have not provided reimbursement, the 'supervisor' will not return calls and the hard to understand (heavily accented) 'customer service' reps have no interest in letting me know the status of the claim.

Updated on 05/30/2025: It is now more than a year and.... NOTHING! These creeps are CROOKS!

I spent $2600 on a 10 year warranty and the company is not returning calls or emails. A quick search shows many of their customers having the same issue. This is not a trivial amount and would qualify as a felony if it was a robbery. I want a refund.

Absolutely the most incompetent company I have ever had to deal with. My claim was denied and I could not afford to fix my vehicle. I had to get rid of the car so I canceled my extended warranty for a prorated refund. I was told this would take up to 2 weeks to process the refund and that they would mail a check. After waiting over 3 weekd and still no check... I called to follow up and was told "the check was in the mail"... after 1 more week and still no check they said they reissue after confirming it had not been cashed.

DO NOT BUY FROM ("CON"cord) CONCORD Auto Protect!!!! MY van has been sitting at the dealership waiting for the ok to do the repairs. The first day we could not even get someone to answer the phone! Since then we have been given the runaround big time. I even had customer no=service hand up on me. Other time I was left on hold 20-30 min. They also told the dealership they would have to use parts that they would send not the factory parts! DO MAKE MY MISTAKE. BUY SOMEWHERE ELSE! As of today 07/19/24 I have been waiting 2 weeks! No end in sight!

If zero stars were an option, it will be my first option. Concord Auto Protect has poor customer service. I have to wait a month to receive a passive response for each concern/claim. I am also told in such small conversation, that I am not eligible to utilize the extended warranty after I purchased it. The staff is absolutely non-informative but can kindly take the customer's hard earned money just to find out that your vehicle will not be serviced properly. I am also told that a refund minus a cancellation fee (for the amount not stipulated in the agreement) cannot be documented immediately and sent by email in the form of a receipt upon the customer's request. The go to answer is a passive response to neglect the customer and not do as said.

30 YEAR VETERAN POLICE OFFICER. I purchased a plan, had a breakdown and was told it was covered. Waiting for over 6 months after being promised payment. Felony theft of $1,832.00 that I paid them. The company flat out will not pay you.

Can we just all come together and file a lawsuit against this company. I have all phone calls recorded and emails saved. Paid for the policy upfront, they don't want to cover the repairs, they don't want to pay for a rental car, they didn't send the part and after I have canceled the policy, they still didn't send my refund. The one star is just because I had no other option to submit my review. My actual and real rating for them is very poor and negative.

Scam. Check BBB and Google. They will deny any claim and then they will try to give you a fraction of the cost when you keep complaining. My dealer said the work that was done on my car is covered by all extended warranty companies, they should not deny the claim. This type of reviews is all over the internet. You are warned.

Prior to Concord Auto Protect transferring ownership I had good service. Currently I have been calling for two months daily trying to reach a supervisor Michael ** to discuss a claim. They refuse to call back or even email back. Do not use Concord Auto as there is no way to speak with someone if you are having an issue. They are only covering/using/approving the cheapest parts available. Even when it’s a safety issue. You pay a higher premium for your more expensive car, but they won’t cover authentic parts for the car to be fixed. Very upsetting and bad business practice.

I do not recommend dealing with this company at all, I would give them a zero but it's not on the scale, they are a bunch of liars , they'll never call you back nor answer emails but if you call to open a new contract you'll be greeted well and can get something done because they want to TAKE your money. I canceled a policy back in March 2024 because I traded the vehicle in. I was told that I would receive my refund within 30 days but didn't so I called and was told that I would receive it by Zelle within 5 days. That didn't happen. This is a ripoff shady business and they should lose their license to operate. I WOULD NOT DO ANY BUSINESS WITH THIS SO CALLED COMPANY.

A claim was filled and it took over a month before small portion of claim processed. Very limited communication. I was told to submit my rental car receipt and it’s been a month since it was submitted for reimbursement. On April 28 I wrote an email to cancel my policy, I also sent a letter that was returned undeliverable (the address used is same on my contract). I have sold my car, the new owners do not want the extended warranty. Thursday May 9, I left voice mail messages for Gene **, Michael **. I asked to have my call returned asap. No one called me back. I want my $250 rental car coverage payment sent to me and the refund of the policy ending effective April 28. You have a very unhappy customer, my next step is contacting Secretary of State and the Insurance Commissioner for the Commonwealth of PA .

Before choosing Concord Auto Protect, I suggest you check with the BBB of PA. I am adding my comments to both Concord Auto Protect and the BBB. My experience in the past has been good with my Premium Plan, I had a claim in June of 21 that was settled by Concord at 75% of my actual cost. I was pleased with the service and turnaround. I renewed my Premium Service Plan in July of 2023, paying all in advance. In addition I encouraged my Daughter to sign up as well. Well, around the 1st of April of 24 I lost my AC Compressor and Condenser and took my car into an auto repair shop. I provided all the information for Concord Auto Protect. The repair shop contacted Concord and provided a detail list of parts and labor being charged to me. What should have been a quick turnaround has turned into a nightmare.

Do not believe any of these sites telling you this is a legitimate company, it isn’t and shouldn’t even be legally open. They treat their customers horribly, ignore, and stonewall you until you give up. Submitted my “claim” to someone after a phone call he emailed me and requested the estimate. I sent the estimate and all of a sudden no one knows anything about it and can’t help. They then say the claim was never opened but are unwilling to open a claim. After a while they just transfer you immediately out or hang up without answering. Don’t waste your time or money this company is a scam.

Been a customer on Concord Auto Protect for 3 years already. My car needed two repairs over the years and both were covered by them. I cannot complain about anything because the plan did its job. The agent was kind and helpful with me.

Bought a great policy from them. The price was right and the quality of the warranty was fair. I would recommend to friends and family that need a car warranty company. The agent got me a fair deal and it covered plenty of items for me.

Horrible. Horrible. Horrible. I have been a client of Concord Auto Protect for the past three years and thankfully, never had to use them until last month and my car had to stay in the auto workshop for 7 weeks. I was without car for 7 weeks because they couldn't approve $1300. They also did not pay for my rental. Buying the policy was very easy and renewing even easier as everything was done through text message all in 30 minutes. However, during the past 7 weeks, I would call them daily, send emails, send emails to their managers, however, I would get no response. You can never go past their first level phone support, as they are not allowed to pass the line to 2nd level. Auto adjustor would also not respond to emails, remember you are not allowed to talk to him, only the first line call support can. Stay away from Concord. They are not a good company to do business with.

As I write this it is 4/17. I began the claims process on 2/20. I have emailed multiple times, I have called multiple times through 3/19, when I made a final email plea for some response on the claim. When I call, I'm told an adjuster will call me back "today". No one has called. No one has emailed. I am out the money I paid for a protection plan that will not even respond to me. IF they denied the claim, saying the repair wasn't covered, although the part is listed on the contract, I would be upset but might understand if there was a reason. But, they are refusing to even discuss the necessary repair, which was safety related and had to be done eventually without them. So they are guaranteed to reject it now. Buyer beware! I was fooled by the positive reviews. I am so disappointed. I wasted $2,300 on false promises because of smooth talking con men. Don't make my mistake.

Worst service ever, I can’t even get anyone to call me for months. I don’t even use the warranty anymore. I have 2 cars under warranty and when I attempt to make a claim nobody answers the phone. When I try to call I can’t get anyone to help me ever and it makes this a waste of money.

Happy with the customer service and prices. They were fair and quick. Paid out on the repairs I needed. Would recommend to others that need a warranty company. Very happy with everything from them for my repair.

I have Concord Auto Protect Premier Coverage. On Nov. 20, 2023 I had a covered repair. They paid for the part but did not reimburse me $160 for the labor, which both the parts and labor were covered under the policy. I’ve called and emailed and had Business Consumer Alliance company try to contact them and got no response. I’m stuck with a $1500 warranty that doesn’t pay for auto repairs. Here is the last of several emails: "Alex, Are you ever going to reimburse me for $160 or do I have to take legal action. If you don’t want to pay me then refund my prorated difference and I’ll take my business somewhere else! Pete **"

I had our mechanic submit claim in December 2023. They NEVER got a response. I submitted the claim 4 times online, had some responses telling me to email them claim, that I didn't submit online. Now they told me they approved claim in December, but no one was notified! This is the biggest scam company ever.

Like countless other victims, I was bamboozled by sweet talking salesman Gene **. He will make unrealistic promises and concessions, which in hindsight were too good to be true. I was hoping otherwise, but my experience turned out to be exactly like what many other reviewers described happened to them. The very next day after having my credit card charged for over two-thousand dollars, I was shocked to find so many reviews (trust pilot, yelp, google, BBB) detailing horrible experiences with Concord. I contacted them right away to cancel and request a full refund. This was the next day, well within their "30-day" money back guarantee clearly stated on their website. That was one of the reasons why I reluctantly agreed to hand over my credit card info. Gene even said during his call with me, "just lock this great deal in now and if you change your mind or find a better deal, just cancel within 30 days for a full refund, no questions asked."

They bribed me too take down my review and failed too fix my car as promised. My first repair was a six hour labor job, rack and pinoin. It wasn't finished for five weeks due to Concord. Second repair, alternator. Took two weeks without my car.. Third repair, the alternator they sent failed. It sitting in the dealership for the past eight plus weeks, and they still won't let the dealer fix it. The part hasn't arrived yet, 8 weeks so far. I'm still waiting for parts from Concord. They seem to always buy the cheapest parts available. By the way, I told them what the problem was. As I was an ASE Certified Master Auto Technician, they had me pay the dealer to diagnose it anyway. They didn't believe me. They don't care about their customer's needs. Every time I call, they put me back on hold and hang up on me. It's not worth buying insurance from this company.

Two claims have been approved by the staff at Concord Auto Protect. The process was easy and they paid for the repairs in full. I can not complain about anything because they did their job. I would easily recommend them to others that are looking for a car warranty company to use that is priced fair.

Updated on 05/03/2024: This place is a total scam!!!! I purchased the Premium policy, filed a claim 3 months ago paid out of pocket still waiting to get paid. I have called multiple times and they continue to lie to me. I have talked to different people and transferred to Mike's answering machine. I left multiple messages and no return call!

Awesome customer service and took care of my claim on my Honda civic. Car was repaired quickly and the agent was helpful the entire time. Worth every dollar and would recommend to others as well to use them.

Had the pleasure of dealing with Gene **, who got me an un beatable deal forms 2015 Jaap Grand Cherokee. If anyone else is looking for the highest level of coverage for the most affordable price Call Gene ** at EXT **.

Great customer service and took care of me with my warranty claim. The cost of the plan was fair and cheaper than other places. Would recommend to everyone else that needs a warranty company to use them.