Carvana Reviews

Shop somewhere else!!! Where do I begin… First off the shopping experience was great, pick your car, have it delivered! That’s where the good stops!!! After Carvana has your money the customer service is terrible!!! Going on 2 months and I still don’t have plates for our Car. After the delivery of our car the delivery driver said that’s it. Everything is good and they would not need any other documents. I thought, "Wow that’s awesome. This is the easiest car purchase we have made (and we buy a new car every other year)." Boy was I wrong!!!

Updated on 09/25/2021: If I can give this a zero I would. After providing a negative review of my BMW X5 purchase (as noted below) and the poor customer service experience, one would think that the company would just make it right or continue to improve. Unfortunately it has resorted to retaliation in order to make a different point...If you leave negative reviews and refuse to do business with us, we will make it more difficult for you.

The worst customer service I have ever had. I really wish the President or CEO would reach out to me. 07/14 Contract ** Bryant ** Decided to purchase a 2021 Canyon Crew Cab Truck. 0723 the truck was to be delivered. We were notified with pictures that the truck was damaged in transport. The hood needed a new replacement. 08/06 responded that the truck would be delivered on 08/07. 08/06 We insured the truck under our carrier. 08/07 The truck was delivered with damages that was recognized by the drivers for Carvana, along with additional scratches in the front, side, top and the hood was not new. It had holes in it. We took pictures and sent to Ms. Tyisha ** via email.

I want to start out by saying that I love the car and am very happy with the purchase and the price for my trade in. With that said I think Carvana needs to work on organization of the paperwork details and prepping the car for delivery. I felt as though I was filling out a lot of paperwork and when I thought I was finished there was something else to fill out.

After visiting a dealership and not getting a good price, we ordered our car on Carvana. They had a great selection. I added my trade-in and they automatically calculated the new car price. Seamless process, great service. Delivered right on time, as promised. I plan to never go to a dealership again!

Overall great experience, extremely easy and simple to order our car online. Few small issues I didn’t love: Delivery was late due to “charging” the car but when it arrived it wasn’t charged, there was an open recall they didn’t fix, driver side floor mat has a hole in it which was not disclosed, car was not cleaned well (there were still some scuffs I could wipe off with my hand on the inside and it was covered with water spots).

Was a little bleary at first with the on line thing but they have it down!! Very smooth process and all the people are very personable!!! Excellent job!!!! I would recommend Carvana to anyone even the computer impaired!

I purchased a car from Carvana on 8/30/21 with a delivery date of 9/3/21. I signed the contract and submitted all the required paper work. I also called my insurance and added the vehicle to my plan. I received a text, not a call or email, on 9/2/21 saying my appointment has been rescheduled to 9/5/21 no reason given. I then had to call my insurance and remove the car and I missed a day of work because I asked for the day of delivery off. So once again I signed the contract and added the car to my insurance the day before my new appointment. I asked my boss if I can leave early on 9/5/21 because I had an appointment and I was home on time. 30 minutes after my appointment I hadn’t heard anything from Carvana, no big deal it’s not that late. After an hour and a half of no news after my appointment time I decided to call them. The representative was super nice and calmed my nerves so kudos to him.

My experience was great and pretty easy. The only thing I did not like is the vehicle I purchased did not have an oil change before purchase or even trial. I’ve never bought a car like that and suggest they make sure those details are included.

When I say I will never go to a dealership again… I mean it! Carvana was the most pleasant car buying experience I have ever had. The consultant I ended up speaking with about what to expect was kind and caring. I’m an Insurance Advisor and appreciate interactions like this. Everything was simple and painless. Highly, highly recommend Carvana!

On the day of my delivery - I got a call from the driver and told that he needed to stop and get a VIN verification done before he could deliver the car. Not a big deal - so I thought. Now - almost a month after delivery - I'm told that I have to go and get a VIN verification before the car can be registered!!? When I called customer service - the excuse I was given was that the shop doing the Verification entered the wrong number. That makes no sense to me - that's their only job. I don't believe that's what really happened - but at the end of the day it doesn't matter - because now I have to go and pay to fix their mistake. I understand I'm only one person and my opinion means very little - but CARVANA messed up and the only solution they have to offer is for me to fix it for them. - Don't know why I paid them for registering the car if they weren't able to get it done.

Quick transaction, early delivery, great price, and awesome car. This is the future of car buying in my opinion. No high pressure sales guys, not pressured up sell, seven day test drive, awesome prices. Love it!

The customer service on the telephone was very good. The delivery driver was also well trained and courteous. My car had two problems, 1) an oil leak; 2) undisclosed large dents in the front bumper were not shown as “hotspots” on their website. I corrected the oil leak by installing the correct factory oil filter. The filter that Carvana had installed was 10mm undersized on its gasket diameter. The dents are unsightly. I may not have bought the car had those been shown on the hot spots section of the car photos.

The people at Carvana were awesome from the first call to the the final delivery. They kept me informed and made the experience a pleasure. Not like going to a dealer. It was awesome and it will probably be the way I buy from now on.

Application process was a snap. Picking the car up was a snap. Not once did I speak to a lying salesperson pretending to be my best friend. This is the ultimate online shopping experience and when I trade it in I will trade it in here. Also, they gave me a good deal on my trade in.

Very Satisfied with my experience. I was extremely hesitant to buy a vehicle, sight unseen, but Carvana did an outstanding job at providing as much information as possible. Questions were answered and the delivery driver, Brian, was as good as they come in passing on information and assisting with minor details. The initial "no questions asked" return policy is awesome. Further yet, the 10 day, 4,100 mile extended warranty is a great plus for anything that may pop up (as can be expected on a used vehicle). So far, I am extremely pleased with the process and very satisfied with the vehicle.

I had an excellent experience buying from Carvana! I picked the vehicle that I wanted and finished the whole process in 20 minutes. When my car was delivered it was exactly as seen in the pictures and ran like a top! I’ve had it one week now and have had zero issues. Already planning another purchase from them soon. I don’t think I will ever go to a car lot again.

The whole process was very smooth from start to finish. The young man that delivered the car and took my other one was very nice and professional. My 2020 Equinox looks even more prettier in person than it did in the pictures and I love it.

Carvana is on top of it. Car was as described. Extremely clean and in great condition. Only negative was delivery. Two times I had scheduled but they cancelled that am. I realize COVID is a huge issue but it works both ways. I had rescheduled my work and travel to be there to get car. They did get it to me on the third try.

I have had a bad experience purchasing a car from a local shop. We bought the lemon. That was 6 years ago and we haven’t attempted since. Carvana was an INCREDIBLE experience. There’s no haggling, there’s no one trying to degrade our worth or get the most out of us. I serve tables and provide for my family of six off of that income. I report all of my tips and pay taxes on everything and generally take care of our business. That said, Covid has made an interesting year for all of us.

If you’re looking to purchase a car, Carvana should first on your list. With thousands of automobiles to choose from to the fantastic customer support and great prices (trade in and purchases) you won’t go wrong. You can follow the entire process from purchase to delivery including Seven day return policy and warranty services. Delivery of vehicles is smooth and professional and you even have an hour or two to drive and preview car on the spot so if you don't like it no harm, it goes back! This type of car service eliminates the annoying salesmen, negotiating and getting ripped off by dealer fees, Electronic filing fees and even nitrogen in tire costs! Hopefully, Carvana will expand and "drive" out many overpriced dealerships. Bravo Carvana!

Found a great vehicle on the site and was able to purchase it. Very helpful staff when trying to purchase for cash available by phone. Lots of follow up and mails and texts to confirm. Sabastian, the chat robot, was not very helpful and I found the folks on the chat don’t have accurate information. Overall great experience.

Allow me to list the ways. This experience was terrible. (1) The car they sold me was missing several of the features listed on the website; (2) they charged me twice for the same car and I am still fighting to get one of the charges returned (!!!!!); (3) customer service takes forever and is barely responsive and (4) they said they are going to miss registering my car with my state in time due to COVID (why?) so I’m driving around with and expired temporary license plate.

Car arrived 8/28 with damage bumper. Reported it within minutes via phone and email. No one got back with me within 48 hours so I had to report it again. Only had 7 days to review the car. Finally on the 3 day someone got in touch with me via email/text. It took 2 more days before the repair people called me, and it wasn't until the 7th day before I knew that they would repair the bumper. I love the car and wanted to keep it. I was paying cash, and the money had already been taken out of my account before I got the confirmation that the car would be fixed. I am glad things worked out. The car still isn't fixed, but at least I have a text confirming that it will be.

The actual process of getting the car approved and set up for delivery was easy. However I picked a convenient time for delivery for me. They showed up 1.5 late. The car has a few marks that weren’t noted. The tint on the front windshield is peeling off. On the driver side windshield the tint has a crack in it. There is stains on my floor mats. The door panels has scratches on it. Just some things that weren’t noted on the car description. I was just really upset because I had to miss work that day because the car got delivered very late than the original time.

Super easy process from start to finish. They have customer support. It seemed like 24/7 guiding me through the whole purchase. Very very helpful. Vehicle selection is second to none. Apr and deal is about the same anywhere else. I just like how Carvana does business. They are straight up about everything. Also the pre approval process is super easy. If you need a vehicle or want to upgrade check them out.

I was happy with the car I purchased from Carvana until I got stranded. I had the car for 6 days. On day 5 I drove to California no problems. On day 6 I was returning home to Las Vegas and the car broke down on the 15frwy in Barstow California. I was pissed not because I just bout it but because I had no help from Carvana. I was told well you can't return or exchange because you are at day 7. If I was to exchange I had to pay for the mileage. I called SilverRock worst thing. They called for me a tow but not home to a shop only so I could see what's wrong then told me whatever was wrong I had to pay for it. So I asked how much to tow my car to my house in Las Vegas. I was told 1900 dollars like you kidding me right. So I said forget it. I called AAA and they charged 620. So I paid that and waiting for my reimbursement. Carvana was no help at all.

The level of service from everyone has been AMAZING!!! We have never been treated as we have with other dealerships. The whole process was easy and efficient from start to finish. Process at the dealership was 20 minutes, sign paperwork, see car coming down the vending machine, inspected and go. Carvana wants to ensure you’re happy with your purchase and they follow up by calls, texts and emails. Of course they can’t meet everyone’s expectations however, they’ve met ours and more. They treat you like it says in Matthew 7:12 (CSB) 12, "Therefore, whatever you want others to do for you, do also the same for them, for this is the Law and the Prophets."

Carvana is definitely the best new way to buy a vehicle. They have tons of vehicles to choose from and they give you all the details about each vehicle. You can easily see if there’s anything wrong with the vehicle because carvana doesn’t hide it! They even post pics of it! The whole process was super easy and simple. I felt confident the whole way through. Once your vehicle is either picked up or delivered, you get a whole week to test drive it and then decide to either keep it or return it for a full refund! How amazing is that? In my first week I took the vehicle to the shop just to get things checked and everything looked great just like promised! I will definitely recommend carvana to my family and friends!

Starting with the site it was very easy to navigate. Car selections was great and you have options for financing. In fact they also have trade in option also. In the end delivery was flawlessly and you have seven days to decide on the car. They do everything for you to include registration and assistance in getting insurance. All my questions are being answered and addressed as needed. I will do it again and highly recommended for everyone if you want a headache-less experience.

I have been searching the Carvana website and didn't understand the high "tax, title, and registration" charge that kept appearing in the price of all the cars I was interested in. After 3 days of "online chatting" and phone calls, a nice lady finally was able to explain the almost $1,000 more in fees as "ancillary fees". This is for cleaning the car, paint protection, new windshield wipers, etc. she said. This is absolutely amazing since they claim to have NO hidden fees. Buyer beware of hidden fees and trying to get a true answer out of Carvana. Thankfully, one lady was able to respond with the truth.

After reviewing hundreds of cars on their website I took the plunge and purchased a 2017 Toyota Highlander XLE. The car was nearly perfect in all the photos, with only one little ding and a spot where there were hairline scratches. We did all the online paperwork and waited for delivery. An agent finally called and said they were having trouble getting the car to our location in Maine and asked if I would be willing to drive to New Hampshire to pick it up. We made arrangements for the pickup two weeks from that call. That was the soonest they could do it. So yesterday, I took a day off from work so that my wife and I could drive almost four hours to a Home Depot parking lot in New Hampshire to get the car.

Purchasing a vehicle for my daughter electronically was not bad and delivery went smoothly; however, working with Carvana's maintenance subsidiary (Silver Rock) to get covered repairs done was very difficult. It was multiple calls and time lost from work. The Registration process has been equally frustrating. We are now on our second set of Temporary tags with Carvana. After several weeks of confirming they had everything to register the vehicle, they are requesting the same paperwork to be filled out again and resubmitted via electronically uploaded and another document mailed. This was only after multiple calls, long wait times, no return call, lost time from work, and much aggravation. Additionally, they wanted my daughter to sign a blank odometer reading, which we refused to do, especially given this vehicle should/is still under warranty.

We heard so much about how great Carvana was, and after our dreadful experiences at car dealerships (which I loathe), I was eager to check them out. So I will say upfront, Carvana's business model looks terrific. But the experience we had throughout this ordeal has been horrible. And to be honest, it wasn't our personal experience with the reps on the phones per se, it comes down to stupid small piddly ** like very poor communication between departments, to website annotation errors which caused us to get the wrong car, to getting text messages saying we're good to go but then getting emails saying we weren't.

I ordered a car from Carvana. The process was simple and the delivery was friendly and easy. I was thrilled with the car and the process until I wasn't. I signed all paperwork and received a temporary tag which I was able to print right on my own printer. Then I waited for the registration. A FedEx had previously been delivered. I signed, notorized and returned all the paperwork. After six months Carvana said they needed to change the contract. They wanted me to sign a new contract but it was backdated to the original date and had errors. You cannot speak to the registration team. You cannot speak to anyone who can actually help you. We are coming up on a year and no registration yet. Each representative says they are on the "executive team" and will get it fixed but nothing happens. Exhausted.

The customer service is horrible and it was difficult and frustrating get help. The online payment system did not work and was forced to mail a cashier's check. Overall, HATED MY EXPERIENCE with them.

I purchased a Subaru Forester from Carvana In July 2021. I was able to afford it by trading in my lovely and reliable (but small) 2015 Hyundai Accent. On the 6th day (they have the famous 7 day return policy), I reported an issue with the back bumper step cover coming off, which was preventing the back hatch (trunk) to open. I thought it was a one-off, simple cosmetic fix, but boy was I wrong. After weeks of phone calls to both Carvana and Silverrock (their warranty provider), and waiting between, I received no phone calls or information that there was even a work order placed. After another 5 hour marathon of calling, I was able to get an approval. The work order had been placed and I just had to go to the authorized repair center, which was my friendly neighborhood Subaru dealership.

I’ve sold 2 cars to Carvana and bought one. The process and turn time has been great. They also provided extras with the car as well which I appreciate. The reps have also been great in person. Thanks for making this better than Vroom.

The car buying experience was fine. The customer service is abysmal. The truck was purchased in July - it's September and I still do not have the vehicle registration. I have called several times and they claim they didn't get the paperwork needed to process the registration. I have the tracking number that proves they received it. They had an online notary contact me to notarize a doc, and they claimed they didn't receive that from the notary even though I was cc'd on the document that the notary sent to Carvana. I also uploaded copies of all of these docs to my customer dashboard. The temporary tag has expired twice and the first was replaced by mail. **Their solution to replace the 2nd temporary tag is to send another by email that I have to print and put on my vehicle.**

Wonderful way to purchase a car. No dealer havoc to put up with or changing price with add ons. Easy process on their website, courteous employees and fantastic communication during the purchase process.

They do not offer Kbb for your trade, they gave me approximately 1000$ less than the bottom of the trade in range on KBB. If you have a problem with any part of the process they just blame “the system“. When asked why they appraised my trade the way they did I was told, “We have no control. The numbers are entered into ’the system‘ and the system generates it.”

Carvana did not reveal all the issues. My vehicle arrived without floor mats, which despite assurance from Carvana - I had to resolve myself. It also had interior cosmetic and mechanical issues. Poor.

I used Carvana to streamline my search through many, many available vehicles and avoid travel to various dealers while my own transportation abilities were limited. In this regard, it was helpful and provided me with an opportunity to review a wide selection of cars at my own pace. However, due to FedEx losing my title application, Carvana had to obtain a duplicate title from the dealer, and my car's delivery was delayed twice, for a total of 13 days. I was never sure until the day before the delivery when or if I would actually receive the car I had ordered. I used the customer phone service several times, and they were helpful in general, but did not always have definite reassurance when my car would be able to be delivered. I ended up having to transfer my auto insurance back and forth between the new car and my current vehicle several times.

I must say my first experience with an online car purchasing was not a very good one. Very little in this process went smooth.

There are things I buy online, and others I'm "eh" about it. I did want to buy a car, and I did want to buy a car from Carvana. But, as all things I'm with, I hesitated and opted out to visit a dealer... To be honest, that's just another headache to deal with that I didn't want to deal with (reduntant, but real). I heard of my mom's neighbour. He had bought a car from Carvana. It pulled up early in the morning. And it took them not a lot of time to finish up. The same was for me. Mr W. (As I call him without him knowing lol) delivered the car and was very nice about it. Imma say, he was humble and very, very helpful. These guys care so much, that I had made an error with some of the documents and let me tell you, they were very helpful with that, a lot. The carvana team made a ticket for me and they were just amazing about fixing the problem I made. The Carvana process is delightful, simple and honest. I would recommend buying a car from Carvana.

Carvana is a quick to get you in a car but if it runs through mechanical issues right away they are not experienced to correct the situation. I spent countless hours on the phone trying to get a swap for something. Luckily I purchased extra warranty for a bad day. I never expected so quick the engine to fail. An expensive fix. The third party warranty refers me back to Carvana and request a replacement. Unlike a brick and mortar store where I can freely express my frustration Carvana customer service is a 30 min hold usually and pray you do not get disconnected because you got to do the process all over again and have to explain your situation to another associate. Most were understanding but they have no authority to fix anything. It’s not all them. I escalated my issues. I filed a W.M.U. Their code for we messed up and I have yet to hear from anyone.

I read more bad to worse reviews than good to great reviews on Carvana but decided to purchase a vehicle anyway. I'm disabled and Carvana made this one of the easiest purchasing experiences ever. All online, I searched thru inventory and found "My vehicle", applied for financing and was approved, got the payment I could afford, scheduled delivery of my "new to me" vehicle, and started driving. From the comfort of my home, I have a great reliable, gas saving, cute and sassy hybrid vehicle delivered right to my front door! My experience with Carvana has been flawless. Even the delivery girl was sweet, very personable while professional.

Every situation is unique and I am sure there are plenty of good experiences with Carvana, but mine was less than ideal. After deciding to trade my car in with them, I had to call Carvana to ensure that something was entered correctly on my order. I spoke with an agent who helped get everything solved. Next thing I know, this agent is texting me from his personal device to ask me if I wanted to be friends with him on social media and he proceeded to flirt with me. I was shocked.

I purchased a vehicle and schedule for delivery at the Castleton IN car center as a surprise for my son who is fascinated by the vending machine. We arrived at the designated time and was informed that my appointment had be changed to the following day. Seeing my son's disappointment Jennifer ** (my delivery agent) offered to check the vehicle location. She did and under her own impetus she spoke with a truck driver preparing to go home and he agreed to go to Greenfield IN and pick the vehicle up and get it there within the hour. We went and had dinner and in an hour the vehicle was there.

I followed their website and applied for a car loan to purchase one of their used cars. After I could not produce any address verification documents since I had moved in with my parents for a while, they kept kicking the ball on how to move forward with the loan. I couldn't contact the loan department and kept getting put on hold with general reps while they told me what documents I could send. After I would send a document they wouldn't reply by e-mail to let me know the status, I had to call to find out they wanted something else. Eventually they just told me I probably can't get a loan. I got some financing somewhere else and told them to change it to a cash purchase. After that it was pretty straightforward. Only issue so far is they forgot to decrease tire pressure on vehicle delivery, which I was able to do myself. The car was as described with no hidden issues.

COVID caused delays in getting my license renewed - but the state had extended all licenses. Carvana didn't care, so I lost the first car I had chosen. I got my temporary renewal, selected another car, and when I called the Carvana representative they told me that they wouldn't accept the temporary license issued by the state. This cost me my 2nd choice of a car, and turned out to not be true. FINALLY, on the third car - which was MUCH more expensive than the first two - the representative told me that they WOULD accept my temporary license along with my expired license, and we finalized everything. All of this pushed out the date of delivery of the final car, meaning I had to re-register my old car because I wouldn't have the new one until after my old car's registration had expired, costing me an extra $135.00.

I want to get this out there that this is my first time purchasing a nice vehicle not from a private seller. My experience was amazing! From searching for a vehicle on their site to my vehicle being delivered to my house, the experience was top-notch! They have an amazing warranty and if you find a flaw with your vehicle within the first hundred days they fix it for free and if you add the Carvana warranty to your purchase you also have that 110,000 miles on top of what your mileage is when the vehicle is purchased, which I think is Amazing!

Received vehicle with extensive corrosion damage to all 4 wheel rims. This damage was not disclosed on the website, but tiny paint chips were. Carvana has approved a warranty claim as an exception since they don't normally cover wheels. I have not heard anything back on repairs at this point.

Carvana offered $5000 less than dealer price I was offered as a trade and $5000 less than CarMax to buy. The trade deal was way better because it decreased the sales tax to buy a new car I purchased. My car was a 2019 with low miles and in pristine condition. Don't bother with Carvana.

Finding and buying my new car through Carvana was so unexpectedly easy! I kept waiting for “the catch”, but it never came. Everything from searching for my new vehicle to submitting my paperwork to getting the car delivered right to my front door, this was an overall amazing experience and I will most definitely be telling everyone I know about it. I’ve been seeing Carvana ads for years and always thought about giving them a try, now that I have I’m not sure there’s a better way to buy a new car. Thank you again for everything!

Having trouble with A/C getting cool enough. Only gets a little cold when hot out. Should still get good and cold after awhile. Want to know if A/C is totally covered under 100 day limited warranty. Know where participating repair shops are. Had car 8 days now. Know about SilverRock.

The car arrived with a minor imperfection and was late due to a title issue. I wish they would of had that time already in so I did not change my schedule for delivery. They were quick to give me some money back for my issue which was nice. The bodywork that needed done was a little slow with Silverrock but that was not their fault at all.

My car buying experience was ok until the end. My purchase agreement had to be adjusted for a discount which brought my car not down $10 per month. Something happened to my copy of purchase agreement and original amount is still listed. I have asked for copies of the updated agreement and have yet to get it.

I purchased a truck beginning of August with a odometer rolled over and they did not disclosed it. I’m checking right now to see what my truck is worth and they said they can’t give me an offer cause of rollover when they sold me truck like that.

My husband bought me a 2012 Chrysler 200S hardtop convertible. The gaskets for the convertible top are no longer manufactured anywhere! We’ve been dealing with this since April 19, 2021. They are horrible.

I purchased a car in 2020 and had a great experience. In 2021, I purchased another car but within two days knew I needed to "swap" and began the process according to Carvana's 7 day "no hassle" protocol. That was August 7th. It is now August 26th and I have not been able to swap cars, Carvana has canceled my original purchase that I traded in my car for, sent an "advocate" with another car out who did not know what to do, and verbally assaulted me, accused me of lying about the car purchase, after I gave her all of the original signed paperwork, then threw my paperwork in the street. She then drove off in the car and accused my husband of threatening her.

I love my car, but the buying process was not at all satisfactory. First my original delivery date was delayed twice, so I was paying for insurance on a car I didn't have. When I did pick up my car, one of the keys was "lost" and now it has been up to me to get a replacement from a dealer and hopefully get reimbursed from the warranty company. Lastly, after signing all of the paperwork, I noticed that the car had 200+ more miles than the paperwork said and was told that if I wanted the paperwork changed I would have to come back in a few days to resign/pick up the car, which means I have 200+ miles less on my warranty and trial period. I bought a car from Carvana a couple of years ago and it was excellent, been telling everyone how nice the experience was....now after this time I'm not so sure.

This is the 2nd truck that I bought through Carvana, and the experience is just amazing. Smooth as it can get and a large inventory hard to compete with. Everything was done easy, absolutely loved it.

Purchasing the car was very easy. After I got the car though… kept getting emails that a paper we signed and sent in wasn’t done, kept calling And messaging. 2 weeks later and still no paperwork. Very frustrating and time consuming trying to keep calling.

I had a really good buying experience with my car on Carvana. However, when I took my car to my mechanic to have it checked out, I found out that the brakes had 5% left on them. Customer service told me that the 150 point inspection should replace any item that was less than 50%. No way the brakes shouldn’t have been replaced before they got to me. He also told me that the brand new tires they put on the car were snow tires (I bought the car in August). Warranty company wouldn’t work with me because they only work on mechanical items. Called Carvana customer service for help. They asked for photos and an invoice from the mechanic to replace them. The leadership told the customer service person that they would not replace because the tires were new!

I bought a car in less than 30 minutes & it was delivered to my door within 48 hours. The delivery driver showed up on time with my beautiful Cadillac. He took my picture, checked my insurance & had me sign 2 documents. Then handed me the keys. That simple!

This has probably been one of the most enjoyable experiences buying a car. From the time I decided on which car to buy it took less than 30 minutes to have the car purchased with only waiting a little time afterwards for verifications. Buying a car the traditional way it would be hours before I would be done with the purchase. This will be how I purchase cars in the future unless they come out with an even easier experience.

First off the whole car buying experience through CARVANA was flawless and great from start to finish. I found the exact car I had been looking for. I really didn't think I could get the car at first because I didn't think I would get enough for my trade in but CARVANA surprised me and exceeded my expectation which allowed me to make the purchase. "Thank you" CARVANA, the experience was so good. Now I am looking for a vehicle to purchase for my wife through CARVANA, so would I do it again, YES I WOULD!

Patient people who are eager to aid you in any way possible cause I made mistakes doing it online but they were there to help me from the beginning to the end. When my car got delivered the employee went over everything with me and kept asking me if I had any questions for him. And the excitement that he showed for my excitement that I had over the car it was just an amazing experience. So grateful for all the ones who helped me.

I recently purchased my second vehicle from Carvana and let’s just say they more than exceeded my expectations. I prefer not to visit car dealerships because of all of the hustle and bustle that comes with it. Carvana not only makes the car buying experience easy, but the quality of their vehicles is impeccable and cone with a 7-day money back guarantee. And can we talk about how AMAZING my delivery advocate was!!!! Not only was my vehicle even more stunning in person, but she also came wrapped in a bow! I think it’s safe to say that I will never purchase another vehicle from a car dealership again.

I was very excited about this car. The price was $4,000 over Kelley Blue Book WITH the named features. I paid it. Then it was delivered and I was in love. But, the value of the car was certainly less because the features of (1) cruise control, (2) car alarm, and (3) bluetooth were not present upon delivery (Breach of Contract #1). I had already spent a considerable amount of time on the phone with Carvana at this point, and frustrations with conflicting information as to the start date of my new insurance covering my new car (day of? or day before?) in order to even be able to take delivery.

First time I ever purchased a car from the internet. I’ve always purchased in person every year. 2 to 3 times a year since 1996. New truck every year religiously. For my Carvana purchase it was cool. I spent few weeks looking for a specific car that eventually did pop up. Did my online info for it. Everything super smooth. Car showed up as requested with a excellent top of the line representative delivering it. Did my inspection prior to removing car from truck then drove it. Yup perfect for a 10 year old car. 30k miles, a 7 day return. C’mon. I never had any of my $75k new truck dealership tell me that and get a 100 day 4500 mile power train + warranty really. Well it was fun. Would I do it again. Yuuup in a heartbeat. Thanks Carvana.

The process and communication were excellent. Kept me well-informed and met deadlines. Delivery and phone support personnel were excellent. Car condition was disappointing and should have been a deal-breaker. Braking caused serious shaking -- had to replace the brake pads and rotors within 3 days of purchase. Warranty covered what was expected and with no difficulties, but the problem should have been remedied upon inspection before delivery. (Any other buyer would have had the car reloaded on the carrier; I needed a car immediately and took the risk.) Also, car had a faint smell of smoke (cigar?) and the dash and metal trim inside had a greasy film on them. Easily cleaned the interior, but disappointing that such a simple and noticeable item was not addressed before delivery. Overall experience was quite good, except for obvious items that would have made the experience superb had they been addressed properly.

The pros are they have a good selection. I have to say that the amount of work and follow-up this took, I would very unlikely to go through this again. We decided to go with a credit union instead of their financing. Their percentage rate was twice what the credit union offered. This created all kinds of headaches. I had four different versions of what paperwork was needed from Carvana. I like being able to get help from different folks but when the stories are different, you end up chasing your tail.

I loved my experience. I enjoyed being able to see exactly what I would be paying as I looked at each vehicle. Even though I swapped the first vehicle we received, it was relatively trouble free. The condition of the second vehicle that I received was not as good as the first. It had two cracks in the front windshield and it grew significantly as we waited over a week for Carvana to arrange a repair. It also was not detailed. The team did fill it up with premium gas when they delivered it. This was nice. They also said since it wasn't detailed that carvana would reimburse up to $100 to detail it. I thought that was odd, but I did have it detailed and have sent the invoice to them in an email but have received no response as of today. Those were some hiccups.

I was looking for a vehicle to purchase and through Carvana I was able to find a vehicle that has a very good quality, and I was provided a good service. I would recommended many people who are looking forward to purchasing vehicle to connect with Carvana to receive a good service with their staff in order to find a good vehicle.

I bought a used Es 350 year 2013, and traded my mint 2014 Altima with only 38 k.. they gave me 14,200 for it, but the Es was 23,990… I realized it was more but hey it’s a Lexus that looked great and had 36,646 listed as mileage..so I paid the extra, and they delivered the car, no problem, checked car fax, no problem just 1 owner, drove it, no problem, loved it, look great, but a few things started to bother me.. First, all the tires were new, but at least they could have put all 4 tires the same, but not cheap Chinese on the front, and good Yokohamas on the rear.. These cars require touring tires, and they failed on this.. Now for the big problem.. The car says 36,646 but up in the top corner is a carvana next oil change sticker that’s faded, but upon close inspection I can read next oil change at 111,700… Well how am I supposed to take this? Every time I sit in the seat I’m staring at this low mileage thinking I may have been ripped off and fraud all over the place…

I had Carvana financed my auto purchase but they notified me that my credit score was 665. I have my Experian credit score and it was 723. I have 4 brothers that some companies confuse us from each other. But I had no time to dispute it.

The whole experience was great up until it came to actually receiving the car. I was supposed to take delivery on the 6th but it was pushed back and rescheduled 3 times. I ended up driving 2 hours to pick the car up on the 15th.

This has been the best experience while getting a vehicle. The fact that they take care of all of the DVM trips was nice. The car was delivered right to my house no problem. The gentleman who dropped it off was very nice and informative.

First time buying a car online. The folks at Carvana were very helpful. The information about the car I purchased was very accurate. When I received the car I went to the areas mentioned and could confirm the discrepancies. Pricing of the vehicle was upfront with no hidden fees and no haggling.

I purchased a vehicle through Carvana for my daughter. We turned in her lease and purchased this vehicle. The process with the digital paperwork was smooth but everything after that was a nightmare. Keep in mind that when you have an issue there is not a phone number or email where you can reach a supervisor or anyone in Management. Carvana only has one phone number and you can only reach telephone agents. Sure everyone is super nice but they just continue to delay your delivery and give you excuses which are lies. My delivery was delayed 5 times. They cancel your delivery the day before or hours before delivery. The first time they delayed the delivery I was told they couldn’t put it on the truck, the next time they weren’t sure but we’re gonna follow up. The next time I was promised it was locked in and we were getting the car. Then again they didn’t have enough trucks, it’s a logistics issue, always an excuse and promises made.

Carvana tries really hard to do the right thing and fix issues but that doesn't prevent the unfortunate issues that we experienced from start to soon to be finish, I definitely would not describe my experience as an "easy" transaction. I provide this feedback in hopes that it will make the company better and not because I am upset or won't use them again. In fact I probably will use them again in hopes of a better experience but here is my experience.

It was one of the easiest car buying experience I have ever had... I am 49 years old and have owned over 17 cars in my life. I was hesitant but they bring the car to your house, you test drive it. If you like it you still have 7 days to decide to keep it or money back no questions...

I will always reference and use Carvana in the future for all my vehicle shopping experiences. They are very helpful in customer service and support and have been good to me so far with delivery and my purchase.

Delivery to home was amazing. Finding a car available was hard/all cars had purchase pending On Them. Carvana’s 150 point inspection sucks. Had the car 8 days and a popping noise started. Got SilverRock.

The car arrived with oil leaking from the front right axle boot and the oil pan gasket appeared to be missing and oil coming from pan. We were told these cars go through a thorough inspection. Well, not this one. 2014 Lexus RX 350 with 70,000 miles for $25K. It is now currently being repaired ($589) which Carvana says will be covered. Also, the brake rotors are shot... This is all we saw in the first minute. I can't imagine what else will op up. Not happy. Hope they honor their warranty and fix this!

Everything pre-purchase was absolutely great, after drop-off everything went downhill. Car was bought in March, and still don't have a title/plates. My lender has increased my insurance from 1.9% to %18 since the time has expired for the title to be registered and the lender hasn't been added as a lienholder. I checked the status on this last week and it said "Estimated 28 days left" until finalizing registration. This week it jumped to 85 days...I've had several temporary license plates, which is just a piece of paper that loosely fits and is very prone to water damage. I have no clue as to when I'm actually going to receive it.

I had a positive experience buying my car but my review is about the problems I've had getting the company to give me my title. I bought the car to ship overseas and don't need it registered. I do however, need my title in order to ship the car. I spoke to their registration team days after the purchase and after 3 days of back and forth, was told that they would send me the documents so I could self-register and that would expedite getting me the documents. That was over 3 weeks ago. I waited almost 10 days and received nothing so I called again. Again I was assured that the documents would be FedExed overnight to me. That was 5 days ago.

I was very hesitant about shopping for a new ride on the internet. But with the spread of COVID, I felt it was time to let go and try the new way of buying a vehicle. Carvana made the process so easy! I already had an idea of what I was looking for and was surprised to find so many listed in the inventory for the 2021 Hyundai Kona SE. I picked out three low mileage models which I feel in love with. Carvana offered prequalifying for financing, which was completed in minutes. Carvana completed the inspection of the available vehicle and I was notified a few weeks later to start the purchase process.

The vehicle is fine, but the delivery driver would not deliver to my home, had to drive three hour round trip to get the vehicle, had no temp plate so had to drive illegally to get home. Got the registration packet, was not told docs needed notarized, four hour round trip to notary, returned docs via FedEx, got delivery receipt, almost three weeks later and I get daily emails and texts with dire severe language warning me that they still need my docs. Four times I’ve been told by a real person that they do have all docs. But multiple times a day I still get these urgent messages, and no idea where the registration process is. Extremely frustrating and surprisingly unprofessional for a company of this size.

I was not looking to purchase a vehicle at the time but in searching what was available could not pass up the deal. I purchased a 2019 Lexis UX 200 and traded my car in. The hardest part of this car buying experience was choosing which color car to pick. Carvana is the absolute best way to go! My car driving experience has been EXCELLENT!

This has been the worst experience of my life, I beg you, please don't buy a car from Carvana! I was sold a car that needs thousands of dollars in repair and the warranty that the car comes with will not take care of any part of it.

Carvana has been awful and extremely stressful. They make simple, common tasks like registering a car so much worse than it needs to be. The company is inconsistent and inconsiderate. Honestly I wish I just paid more money to a dealership and had gotten things done right the first time.

The whole process was seamless and easy. I have only one actual voice to voice communication and that was just to verify the search my vehicle search. After I spoke with that individual, confirmed that I want the vehicle that I found, and he removed it from their website; other than the occasional update text, I had no further contact with anyone until the vehicle arrived at my home. When my vehicle was handed off to the customer advocate who delivered my vehicle, she began to correspond with me via text. There weren't any other communications unnecessary and unrelated to the vehicle delivery. When she arrived she told me she was there. She gave me brief instructions about what to do next. I took the car for a test drive and upon my return she again gave me instructions on what to do. When she left, that's all she wrote. Great process! Will definitely do it again

They brought the car to me no hassle, no salesmen. It was great. I will never go to a dealership again. I did not even have to provide any information about my job or anything. Just with my credit score and my rating I was qualified.

I was a little cautious about using Carvana. Once I got prequalified and found a car I loved, I filled out my application in less than 20 minutes. It was the most easiest car buying experience I have ever had! I’ve recommended all of my friends! Thanks Carvana!

This is the second time I've used Carvana and the experience has been excellent. They have a wide range of vehicles to choose from. Both vehicles were reasonably priced and the process to purchase through delivery was incredibly simple. In fact, one purchase was made while we were sitting in a restaurant after an afternoon of traveling to different car lots to try to find something. It literally took a couple of minutes on my phone.

This was the easiest car buying experience ever. It absolutely beats sitting in a dealership all day, making a deal with someone “behind a curtain”! If you can upload documents to a computer, you can buy a car here!

Numerous contact with various representatives. All that is left is the tags for my vehicle. Throughout the process, this company has been patient and helpful. I will go back to Carvana in the future. Used car companies could learn much from Carvana’s business model.

In looking for a new vehicle, I tried Carvana. The selection and financial approval process was smooth and easy to navigate. However, once my car was selected, it took over two weeks for me to be notified of its status. I contacted the chat option numerous times but each time I was left dissatisfied and frustrated. As a result, I selected another vehicle hoping to have a better experience. I was again disappointed when the delivery date kept getting pushed further and further away, they said it was due to delivery issues. Once the vehicle arrived, I was pleased with its appearance and the seamless process of taking ownership. Overall, I was not disappointed but neither was I fully satisfied with the process. Maybe next time will be better.

Greatest way to find a car. Everyone was so helpful when I talked to a person. Most of the buy was online. The car was a day late but it wasn’t a big issue. I was also going to trade in my old car but changed my mind, it was so easy to do that. The New car is great.

I purchased a couple of vehicles from Carvana, I would actually probably buy from them again in the future because there is nothing easier than the purchase experience through them than anywhere else. The reason for the lower rating and the reason to prompt me to write a review is that working with customer service has always been the issue. Currently I am awaiting a 14.9k payoff on my truck that I sold back to them a month ago. My issue with this is well, first I would like my payment and two, I have to call daily in order to make any progress.

Overall, this was the easiest buy and trade-in experience I have had. While the prices are non-negotiable, if you are ready to pull the trigger on a vehicle, this is the way to do it. The buying process was easy and the drop-off and trade-in was even easier. The paperwork is kept to a minimum and the customer service was outstanding. The employees that I called or interacted with were all highly professional and very friendly. I recommend this service to anyone.

Everything was taken care of. No haggling for price. I paid what I wanted to and got the car that I wanted. No bait and switch like a dealership. The purchase was done all online including contract signing. I paid cash, so no financing. Delivery was easy and the gentleman who delivered it was so great! The car that arrived was exactly as seen online. Clean, and smelled like a new car even though it was used. Carvana took care of registration and tag and had the car within 15 minutes.

I was impressed with how smooth the process of buying our car was. The trade-in process was also very easy and we were given a very high trade-in value. The only hiccup was that on the morning of our scheduled delivery we got a text that it was delayed eight days, so that was frustrating. But the delivery process was very smooth once we got the car to our home. I would recommend Carvana to my friends and family.

Great for people who don't have time to take off and go looking for a vehicle. The selection is outstanding and it was so easy to find what we needed. Car arrived right on time with no issue. Checked it out and it was everything they had listed on the website. Will definitely use them again.

It was super easy to put in what car you are looking for. Also easy to purchase the car which I love my new car. However the delivery was delayed twice and that bothered me. The third time was finally successful and easy to review paperwork.

I purchased a Ford Fiesta from Carvana and it couldn't have gone more smooth. I am super pleased and will buy my next car through Carvana. The driver that brought my car took her time to explain everything to me and was very friendly. Great service all around.

Without a doubt, this was the easiest vehicle purchase I have ever had. The entire experience, from searching for a vehicle, to getting my vehicle appraised for trade, to pickup and delivery, was worry-free. I suspect that when my wife is ready for a new to her vehicle, Carvana is going to get more of our business. Awesome experience!

Our concierge Peter was prompt, early, courteous, and helpful. The whole process made me forget dealerships, existed? I will definitely recommend Carvana to friends and family. My daughter and wife will also be buying a car this way.

I had a lot of apprehension using an internet based car service. After suppressing concerns on what could go wrong, I moved forward with receiving a quote and making arrangements for my vehicle to be picked up. Unfortunately, my suspicions of a flawless transaction were confirmed. After making arrangements several days in advance and selecting the option for a check payment, Carvana called 30 minutes prior to arrival to inform they could still pick the vehicle up, but did not have the arranged check payment. After numerous conversations with customer service we were forced into a electronic payment that would take days to process/receive. Even then, once the road represents vice called we were told the price of 9,400 exceeded the amount they could provide by electronic payment. Now what? Well we’re waiting for her to arrive to determine next steps. Less than a satisfactory experience in my opinion.

There was a lack of consistency with the many representatives I spoke with. I started my purchase on my own until I ran into confusion, at which point I reached out to Carvana. The first representative I worked with was fantastic although, she failed to inform me of the extra $1500 charge for the extended warranty I declined. After receiving a loan including the extra $1500, I reached another representative, explained I did not want this included. They respected and changed that in the purchase order so, I then explained I would be paying with a cashier's check over $1500 for the purchase order. They explained that was acceptable they would reimburse me... until I spoke to another rep who explained they could not reimburse over $500 dollars. They tried to convince me to stick with an extended warranty and then cancel it before 30 days with their warranty company to be reimbursed.

I bought a 2012 Mini Cooper S first from Carvana and it was not what I was expecting. So, I called to swap for a 2013 Mini Cooper S. A lot better but right away I saw it was leaking oil. I drove it to work the next morning and I smelled oil burning coming from the vents inside the car. I took it to the nearest Mini dealership after work. Right away, they knew what was wrong. Now I am waiting for my car to have the top of the engine completely rebuilt. Luckily Carvana insurance is paying for it. But Carvana says they check the car out before you get it. How do you miss leaking oil, burning oil and smell of burning oil inside the car.

I didn't get to do the car vending machine like we were promised and I had to ask for the goody bag that comes with the car.... Seemed very rushed and uninterested. It was nothing like the commercials.

First let me start by saying, I know plenty of people who had a good experience with Carvana, but mine was not. First attempt I tried to buy a truck and most of the way through the process all of the sudden the truck became unavailable to me as it was being purchased by someone else, should not happen. Second attempt got all the way to pick up at the vending machine, went on a test drive and the car died during the test drive, they offered to fix it but decided to try again. Third attempt had to wait 3 weeks to get, 2 for shipping and 1 for their delivery which was problematic, then while sitting in the driveway it dies too, decided to have them fix it.

Purchased a used truck with Carvana and had a very pleasant experience. Their website is very professional and follow up after purchase is first rate. I was kept up with each of the steps and delivery was within 5 minutes of the promised date and time.

Seamless and stress free. Haylee who dropped off the vehicle was especially helpful and did a fantastic job. Only gripe is false advertised “accident free” vehicle in fact had an accident on Carfax report and we were only offered a 1.6% discount if we kept the car. All in all, we might use service again but most likely will go to local dealerships for the sake of complete information prior to purchase. Everything up until the Carfax issue was great, but the lack of transparency left a really bad taste in our mouth.

The entire experience was a hassle. They did not tell me who had to be there or what I had to have for the drop off. I had another person on the title and they did not let me know that she had to be there for the drop off of the vehicle. So, I had to reschedule that for 2 weeks later when she could show up. Then when they were gonna drop off the vehicle at the later date, they did not tell me that the insurance had to be good for 45 days after drop off of vehicle. So, I had to scramble day off to get insurance for that. Overall, would probably not buy a vehicle from them again.

If you want the process of purchasing a vehicle to require extensive hours of work over multiple days and have the entire process from start to finish take over 2 weeks, then buy a car from Carvana. Available delivery/pickup dates are misleading until you're halfway through the purchase. Photographed imperfections are not thorough and they'll get one small spot but miss the major ones which is misleading. The worst customer service you can imagine 360 degrees. With this company, no one person is assigned to your purchase so every time you had to interact with someone, you talk to an entirely different person which can be a huge time sink.

This 2014 Toyota Highlander LE Plus is my second purchase from Carvana in the last 2 years and we couldn't be Happier. My other purchase was a 11 Ford F150 Supercrew 4x4 with 62k miles and I will be keeping it for awhile. This time around I pre purchased a vehicle that was just recently purchased by Carvana. At first it was a little confusing because I didn't understand the process of of pre purchasing. I was told after waiting awhile that this can take some time depending on the condition of the vehicle. But I hung in there and Carvana delivered again and within a couple weeks. My wife is very happy we waited and loves her new Highlander. All me experience with Carvana on both vehicles including having warranty work done went perfect and if and when I need a vehicle again I will be revisiting Carvana.

There was a delay in delivering my SUV due to a truck problem. They stayed in touch. The suv was delivered on a rescheduled date. They were awesome. They take care of the vechicle like they say. The driver Laura was awesome. She rocked getting that suv off the truck.

This was not the most pleasant experience I’ve had buying a car. The first issue was that I found a car and ordered it Carvana send you a form to send to your insurance company. This was problem one they messed up the form three times so I had to keep calling my insurance and having them refill out again and again. Finally after waiting almost two weeks to receive the car they sent me an email the night only notified the night before I will not be receiving said car and they had to move it back again another two weeks. So I then cancelled that car to find a car I could get sooner. I ordered another car so I could get one sooner. So again they send me a form to send to my insurance and again they kept sending me the wrong forms and had to keep going back and forth with insurance with again 3 different forms.

I have to admit some of the initial processes were a bit clunky (reserving car, uploading documents, receiving timely alerts for actions, contacting customer service with questions, etc.). Once through that and into the delivery phase it was wonderful. Charmaine dropped the car and assisted with some additional paperwork. Everyone we dealt with was congenial and even downright bubbly. I would give the aggregate experience an A-.

STAY AWAY AT ALL COSTS!!! Immediately after our car arrived, a total of six, I repeat SIX, warning lights were flashing. How is that even possible for a car that was “certified” used car to have almost every warning light on after it had supposedly undergone a rigorous inspection. Among the warning lights that were flashing, was the airbag light which was absolutely terrifying to think it was not functioning properly. After calling, I was pushed to Carvana’s limited warranty provider, Silverrock. Make no mistake, Carvana will try to sell you a piece of ** car and push you off to deal with a third party. After calling Carvana back, and maneuvering their automated system, I was on hold for over an hour. The customer service was among the most inept I’ve ever encountered with seemingly zero disregard for rectifying the situation. Deeply disappointed and disgusted with the way Carvana conducted business, and I strongly encourage others to stay away.

The car I found and ordered is great. It runs well and the report done on it was accurate. However I had it delivered and it arrived over a week before I received any paperwork for it. Also I can't use a print out from paying for the insurance or tax's but everything is online now so I don't have a physical copy to send in.

The process was simple. Once selection was made the purchasing process took about an hour and a half. The delivery process was exactly as expected. I had an issue with the vehicle which was taken care of by Silver Rock as soon as it was reported. I am completely satisfied and happy I my choice was Carvana.

From browsing Carvana.com out of curiosity to driving away from the vending machine was a totally awesome experience. The advocates were amazing. Always courteous and helpful. Would recommend to anyone.

I recently purchased a used car from Carvana with 81,000 miles. The car as delivered was exactly as described and fully usable. The interior was clean, with the exception of some removable staining on the leather seats and door liner surface that interior cleaner removed. Under the hood, the fluids looked as though they had been flushed. Tire pressures were all correct, including the spare. After about 1,500 miles of driving, I find I got what was promised. All the features of this option-rich model work correctly. The employees were polite and finished the paperwork in just a few minutes -- a great advantage over the typical ordeal of the new car buying experience. For example, there was no "finance office" in which the new car buyer must endure come ons to over-priced "extras" of dubious value.

I bought my first car online using Carvana. I had been shopping for this car for a while. Looking through the Carvana website, I found one that grabbed my attention. After looking at it extensively, I sought financing through Carvana. The website provided actual photos of the vehicle, and documented imperfections with that vehicle. I selected the car and made the purchase in roughly two hours. The car was delivered seven days later. The delivery person was professional and I received regular text messages as to where the car was.

If you had gave the option for zero stars, I would have given them zero. This was the most absolute and painful experience I've ever had purchasing a car (new or used). Customer service reps were friendly enough but were unable to answer or handle my request. Short and skinny of it...they were going to charge me $600 to pick up the car from the "vending machine" BUT it was absolutely free to delivery to my house which is about 30 miles from the Carvana location or to my place of business (which was only 2 miles away). I had heard from 1st rep that a big coin was given to get the car and we thought it would be cool to let our daughter do that. In the truest of sense, not really a big deal but I was not given a satisfactory explanation even after it was elevated to supervisors and it got to the point where they were not returning my calls. My wife said to let it go but their reasons made no sense. I am very disappointed to say the least.

I opted to pick up the vehicle for the @Carvana Vending experience, but the machine wasn't working. That should have been my first omen. When they brought the vehicle around the tech pointed out cosmetic issues with the interior dashboard (omen #2), which he confirmed could not be seen from the pictures listed online. He reassured me they could repair it and referred me to one of their preferred service centers @MAACO. I get to the service center and the mechanic chuckles and says "we don't do that type of work here!" (omen #3). So I let that slide. On day 10 the car completely dies on me. (Convenient that it happens just after the 7-day return policy). EVERY light on my dashboard lit up like Christmas. I called the customer service center @SilverRock to have the vehicle towed and THAT was a fiasco! I was told they scheduled a tow truck to come pick up the car and that it would take 2-2.5 hours.

I started looking at Carvana about a month ago. I was uneasy about purchasing something I would not see or touch until after I had committed to owning said purchase. After days and weeks of research, I found the car I had been looking for. It had a little more miles than I would have preferred, but everything else was what I wanted. So I thought, well with a 7 day guarantee, why not! This is where things miserably wrong and yet amazingly well depending on where you were in the process.

Buying a car with Carvana, I found a van and started the process online. They asked me to call in, I did and confirmed everything. My bank sent a wire only to find out they lost my wire, missed my name on the account and couldn’t connect any of the details. How do you lose 40k?? Then they rescheduled my drop off 4 different times. I had to call in and ask for someone to look at the account 3 days in a row, always getting a new representative, who couldn’t help me, who wasn’t trained, who needed to reach out to someone else for help, lasting in over an hour on the phone 3 days in a row.

This is my 2nd purchase from Carvana and the entire process was fast, easy and I absolutely Love my new Car. Everything was done from the comfort of my home and the delivery was on time. Thank you, Carvana.

Where do I start with this pos company, everything went well until it was time to deliver, 4 days I had to take off from work because they said the vehicle is being delivered and what do they offer $25 a day with max of $350. Mind you I'm buying a $55k vehicle and every day when it supposed to be delivered they call me to send them a selfie with my license and my insurance info, just to get a callback an hour later that something is wrong with the vehicle and they have to reschedule. If I haven't sold my other car already I would cancel this purchase and go find a car at a normal dealership. I would not recommend this service to my worst enemy, never again will I buy a car from these fools.

Literally the worst customer experience I’ve ever had. If I didn’t need a car so bad I would of given back the vehicle. The Jeep arrived not detailed on the inside whatsoever (there was a FRITOS BAG in the dashboard for example), bad tires and cosmetic issues not mentioned in the listing. The driver was horrified. Instead of Carvana solving the issue all they do is push the issues off to a 3rd party warranty company, Silverrock and they only care about NOT helping. Silverrock does everything they can to AVOID paying any vehicle issues carvana messed up on.

Really a great experience. I loved being able to browse for the vehicle I wanted online, at all hours (picked out my car and started the purchase process in the middle of the night!). The customer service has been great. The ease of the whole process (no in person dealership visits, no pushy sales people, all online and super user friendly) was amazing and made the higher percentage rate to finance through Carvana (rather than my credit union) completely worth it. My new to me car is awesome and exactly as described. I have been recommending to everyone I know.

The purchase experience was very smooth, but getting the car delivered was a huge pain. 1. First they scheduled a delivery to my house, but it was going to take a week. 2. They informed me 24 hours before the delivery time that it would be delayed another 5 days. I had already made plans to not work that day so it was difficult to switch things around. 3. They informed me via email 24 hours before the rescheduled delivery day that my car could not be delivered to my home and instead I would need to go pick it up at a location that is 5 hours from my house in another state. 4. I immediately called to see what was going on and sat on hold for over and hour.

This was the worst buying experience I ever had. I submitted all documents as asked and pay stubs are current as the website says within 35 days. They are good. My pay stubs are barely a week old. I submitted then prior to them even being that old. Kept being told for almost two weeks they are being reviewed. I work two jobs and can well afford this vehicle. I I've never been to a dealership where I need to submit 5 paystubs. That's outrageous and kinda feel as if I was being discriminated. At this point stay away from them. Wasted my time. I needed this car. They were in my state. I could've went with another company and been had my vehicle. Never dealing with them again.

The individuals that I spoke with throughout the purchasing process, were incredibly kind, helpful and thorough. When they couldn’t answer a question immediately, they went to great lengths to ensure it was answered. Jessica and Alex were especially helpful.

Carvana has excellent staff and customer service. The only issue I had was the Tesla needed a new 12volt battery installed and it took many weeks for them to make it happen. While the reps were always attentive and sympathetic to the delays they appeared to have very influence to expedite the very simple repair along and have the vehicle delivered sooner vs later. Otherwise Carvana was a pleasure to do business with! I give my many thanks to the primary 3 reps who helped the process along!!

Experience of car buying is excellent and easy. The car I purchased is great. However, it was delivered with a punctured tire. Had to spend half a day at a tire repair shop to get it replaced. It was covered under the warranty, which was great, but the car should have never been delivered with a flat tire.

The Carvana website is easy to navigate and allows the user to view the vehicle from all angles and distances. This provides the opportunity to see the noted flaws (pointed out by Carvana, by the way). Their policies give the consumer every opportunity to physically examine the car before purchasing. The person who delivered the car was very willing to help by going over the vehicle and documenting any issues we may have had. Issues were solved promptly and willingly.

I have been buying 2-3 year old cars for the past 40 years. I like more unique cars that are impossible to find locally. So I had to buy remotely and have the Vehicle shipped. It was always a pain, very Scary and I ran into some really stupid problems and really stupid people along the way. At first I thought Carvana was another gimmick and the cars would be overpriced. I never even went to their site until I saw a vehicle on cars.com that was listed by carvana. The price seemed right, so I went to their site. Unfortunately the car I wanted was already sold, but fortunately I learned a bit about Carvana in the process.

I read reviews like mine and for some reason gave them a chance, anyway. Big mistake and I wasted two weeks and countless hours on the phone. The process of buying a car is super easy, it gets you very excited that you may never have to go to a dealership again. I was pre-approved and sent it every document they needed right away and boom, my car was going to be delivered in six days! I was so excited.

No stress, prompt to time and to return emails. Great communication thru entire process. Wonderful experience. Would recommend to anyone and will use again. They friendly, helpful, respectful. Best car buying experience I have ever had.

This is the second vehicle purchasing from Carvana. Process is always good. Be nice to have vehicle down payment lower for some of the better ones. Customer service kept telling me to put a higher payment.

Gave a 3 but would have given it a 2.5. The car has all the perks I was looking for. Got the car & there's a light on. Displaying that the tire sensor is out & that the car needed an oil change. Car wasn't detailed, still had other people belonging in it. Called & tried to have them fix it, got NO response AT ALL!! I love the car don't get me wrong but WHO wants to purchase a car with LIGHTS already on indicating a problem on day 1?

Went through the steps thinking I was bound to hit a dead end. Boy was I wrong. Greatest decision of my life was giving Carvana a try. I had 7 days to try my new car in case I wanted to exchange it she they delivered it to me with a tank full of gas! Thank you Carvana!