Carvana Reviews

I wanted to buy a car. Carvana, wanted me to put down like 8 to $10,000 LOL. My credit score was over 640 but I had no credit history. I went to Toyota of Rockwall, didn't even have to prove income and got a great used Prius with all the bells and whistles for under $300 a month. $1,000 down.

Carvana offers a lot of customer support options, and initially I was impressed with how they helped me through the process. Also, they had the car I wanted and the delivery driver was really nice, which shouldn't be overlooked. But everything else has been a total headache. The car arrived dirty and with undeclared cosmetic damage. As a result, I've been sent on a wild goose chase of endless errands. I had to figure out how to get the car cleaned and detailed, and then spend hours on hold trying to figure out how Carvana intends to pay for it.

Started with just browsing their website looking to replace my 2009 Chevy Impala. The website is easy to navigate and filter exactly what you want and are looking for down to the mileage and features. I was pleasantly surprised to find out I could pick up or have the vehicle, I decided on, delivered. I wanted the total advertised Carvana experience and picked it up and got to vend my car! So fun! They collected taxes and sent my titlework/check to register my vehicle within 20 days of my purchase! When I had questions, the customer service agents were pleasant and friendly! Carvana even took care of my concerns with the aesthetics of the vehicle.

I hardly buy a TV without first going to a store to see it in person; so I was very amazed to buy a car in about a half hour over the internet. Carvana made the process easy and quick, the only thing that they didn't do was deliver the car, but they did send an UBER to pick me up. Everyone I dealt with, either over the phone, through the internet or in person was helpful and courteous. I strongly recommend them if you are in the market for a vehicle.

They were amazing, a little vague with steps to take but all in all great experience. The delivery was smooth as well as the pick up of our trade in. The delivery female was great. She was very patient and very pleasant.

As we all know, finding cars right now with a microchip shortage is impossible, most dealerships have nothing on their lots, or close to nothing. Used cars are marked up to new car value. After searching at all major dealerships within a 2 hour radius of me, I decided to check out Carvana. We've all seen the commercials, who wouldn't want to have their car delivered to them? Especially with as busy as most of us are, single mom with 4 kids here, I don't have hours to kill looking at cars with 4 hooligans in tow. So I spent the day, looking at Carvana. I found a vehicle that fit exactly what I wanted and worked on applying for financing. I got tied up with a client, and my timer expired, but the website tacked another 10 minutes on for me to go ahead and finish filling out my paperwork. I received a call a few hours later, where they finished verifying I was who I said I was, and then it was just waiting for the car to be delivered.

My experience was a positive one. Carvana was easy to work with. I would recommend them! Will be spreading the good word...CARVANA is the best way to get a great car!!! ♡ ♡ No hassle car buying. Great employees to work with!

I would give 0 stars if I could. My experience with Carvana has been a nightmare that is still ongoing. I will NEVER purchase from them again and I will encourage everyone I meet and know to never use them. I have been lied to over and over. They owe me over $1500 that I still haven't received! I can not get a Manager to help me even though I have asked for one multiple times! I received a vehicle with a broken seat heater that passed inspection but I found the seat heater broke on my drive home from picking up the car. I immediately called in the repair and they still haven't tried resolving it! I've talked to over 20 customer service reps, been promised things that never happen, never get calls back when I'm told I will and all these things have yet to be resolved! This company is by far the worst I've ever dealt with. I want my money and my car fixed now so I can never have to speak to carvana again!

The whole process was super easy. The delivery of the new car and pick up of my car went off without a hitch and the young lady who handled that part of the transaction was really great to deal with. Unfortunately, I can't recall her name. She deserves to be recognized. I have told everyone about how easy and stress free this was. I would certainly purchase another car with Carvana in the future.

The delivery was smooth. The car was not inspected thoroughly. The headlights didn't work. Both low beam bulbs were burned out. It makes me nervous that they didn't thoroughly inspect the whole car and there may be some unexpected problems later.

I loved the process, quick and easy! Got the car, no issues, they took my trade with no issues. Got my registration with no issues. The car had NO valid inspection or emissions test, I would have expected to know that in advance. I paid for the inspection and emissions out of my own pocket. I also had to get the interior steam cleaned as there were a few stains! If purchasing through a dealer I would have had a fully detailed vehicle and would have had an inspection and emissions done at no additional cost to me.

Two years ago I bought a car from Carvana and it was an amazing experience. So I started to refer them to everyone I knew (at least 3 people I know also bought a car after presented Carvana to them). This week I tried to buy another car and they made it so hard (every time I sent a document they asked me to another) that I had to cancel my order. I am so disappointed.

First of all, I probably could've gotten a car for cheaper at a dealership, but it also would've meant hours of my time. Carvana was easy, convenient, and most of all, their customer service team is amazing! I purchased a vehicle that I thought would have everything I wanted, only to realize after a few days of driving that it was missing certain features that I decided would be critical to me. I called. Carvana immediately connected with a representative who walked me through the process for returning the vehicle. I told him I was interested in another car, and he was able to quickly get things in order to make sure the vehicles were swapped. Next, both of the representatives that dropped the vehicles off were amazing! Extremely friendly and helpful. The process did not take long at all and I had a new car super fast! Carvana really is changing the way we buy cars! Keep it up!

Purchase was easy online, delivery was delayed 2 times. Each time about 3 week out. Communication was horrible. Received the car with more damage than the description and mechanical issues. Their inspections are a joke.

I was very disappointed with the Carvana service I received after processing. Before that, everyone was so helpful and pleasant and made me feel really good about my decision. It was when the car was supposed to be delivered was when the service started lacking. I received a phone call about an hour and a half before my car was going to delivered to let me know it failed inspection and would need a part. This is the day of! I spoke to them, they offered me $150 for the delay and was told I will have the car delivered by 12pm two days later (a Thursday). My boyfriend and I took leave early from work that day to be home to receive the car. 1pm comes and it still is not delivered so I call, was told it was on its way. Great. 2pm comes, still not there, I get on the chat and was told it was on its way and a representative should reach out to me shortly for the driver's license.

The car buying process was great, but the car was delivered with major issues which could have blown the motor. The vehicle had no oil on dipstick. Coolant and power steering reservoirs were empty. Basically, the inspection of the vehicle, under the hood, was not done at all. Not happy with that. I was instructed to make an appointment and got it taken care of on the 7th day trial period. I was not able to enjoy the car during that time frame because I didn't want to blow the motor. Thank God, 22 years of military training taught me how to do a proper vehicle inspection.

My wife and I rarely rate experiences online. However, the whole process of trading in and purchasing a car was so smooth and expedient, I have to respond. First, the people are so friendly and helpful it made the whole deal pleasant. Our purchase arrived clean as a whistle. Like a brand new car and, Moses, the delivery rep, was outstanding. Finally, instead of stumbling around a blazing hot car lot and spending 2 or more hours while the sales person does a dance back and forth with his manager, we did everything from our living room. This is the first significant change in the history of car buying since the Model T.

Underwriter used my bonus income for the first car then all a sudden on the second they said they couldn’t so I had to put a extra down payment for a vehicle that was less than the first vehicle. Also on the first vehicle they took out 2k. On the second they said I would need an additional 2500. Which is 4500. Carvana keeps trying to take out 4500 and I’m getting fees in my account. They are only supposed to take the difference out. When I call to get it resolved I am on hold for hours then I get hung up on every single time. Also the person that delivered my car said he was going to have cookies sent to my house which never happened and I have not been reimbursed for NSF fees in my checking.

The car buying experience was a breeze but after it was dropped off within a hour I had issues. The check engine light came on the rear window did not work. As well as the car not being detailed, it had tires that were cracked and worn. Carvana essentially told me to follow up with SilverRock and took no responsibility. Would not recommend.

I bought 5 cars from Carvana in May 2021. The buying process was easy enough. Warranty process was very convoluted and took hours/many phone calls to resolve the 3 warranty claims on the vehicles. The big disappointment comes after Carvana has closed the sale - at that point they could care less about you. It's now been 90 days since my first purchase and I haven't received plates or a title for any of my vehicles. I called them today and they spent all day researching what was going on. At 3 pm I got a message that I needed to go to the DMV to pick up the plates for first purchase, even though I'd given the agent all of the information to look up status on all 5 of my purchases. She just ignored that part of my question.

The process with Carvana was unbelievably easy and smooth. They let me buy at my own speed and were available for any questions that I had. The process was a huge time saver and I was able to see the car online prior to pick up. The only complaint I had that kept me from giving 5 stars was that my car wasn't detailed professionally and had a lot of dirty areas.

I cannot think of a better way to trade and purchase a vehicle and my Dad worked in the auto industry for 35+ years, so I know how painful it can be sitting at a dealership trying to do a deal. Everything went so smoothly and every one I spoke to was AMAZING. Including the gentleman who delivered my new vehicle and took the old one away. No dealing with pushy Salesmen at a dealership ever again, and they are fair with your trade unlike conventional dealerships that try to give you the lowest amount. I will promote CARVANA to anyone I can.

Purchased high $ truck with cash early May. Truck is ok but now almost August now and still no tag or title. After original temp tag expired received a pdf file of Arizona temporary plate to print out and put on the truck (I'm in Georgia). It actually rains here and back window too dark to display. It's in a zip-lock bag on rear bumper - very nice. More than a nuisance this is a major inconvenience. I can't get a toll pass w/o permanent plates so wasted countless hours in past few months sitting in traffic and driving 20 miles out of the way. Probably the worst thing though is absolutely zero proactive communication on when I might actually get this. I do get spam texts from Carvana trying to sell insurance or something so know they've still got my number. Calling the 800 number a is complete waste of a lot of time. When/if you actually get to a person answer is always "it's in process" and maybe some excuses about unnamed circumstances beyond Carvana control.

They are too many people contacting you and endless text messages with mixed messages. We received our vehicle three weeks after our initial delivery date and spent countless hours that we didn’t really have on the phone trying to correct Carvana’s mistakes on the forms that delayed the registration process. We were told a number of times we were getting our car on a certain date only for them to postpone it again and again and again. This was definitely not easier than dealing with A dealership and I would not recommend working with Carvana to anyone!

This is really a 4.5 rating...only because of the "rush". Financing was in place with a credit union; however, Carvana gives very little time to wrap things up. Luckily I was able to get it done in time. Other than that, the process was seamless. The car was clean and all was true relating to condition, inside and out. Very helpful and delivery was on time, even earlier, with very pleasant associates.

I began the purchase of my new car from Carvana on July 5 and received my car on July 19. I must say, the experience as a whole was great. As a disabled person, going and spending 7 hours at a dealership is not in the cards for me. I did everything from my computer until the very end of the financing process where I called so my bank funds could be verified and processed. My delivery was a day early, so I didn’t even need to call for updates.

The whole process is easy! I love my car and the fact that they brought it to me is a big plus!! Great experience, everyone is so nice and helpful! I highly recommend buying through Carvana - no hidden fees, easy applying and buying.

Smooth process, above average customer service. I was treated like I was a part of a family. The best car buying experience I've ever had. I totally fell in love with Carvana, and I would recommend Carvana to anyone looking to buy a car.

Buying a car through Carvana was easy and painless. Everything was upfront and the price of the vehicle well posted. You knew the cost and if a down payment was needed and if so what was needed. Everyone I dealt with was friendly, professional and courteous.

It was really simple as they say. Quick and painless. Got a really good deal and even better car. Delivery was made in just two days from time of order. Love that it was all online. Great experience.

I have purchased several cars over the years. This was the easiest, fastest car buying experience I have ever experienced. I would purchase with this company again. The entire process from beginning to end was less than an hour.

Junk!! Pre approved me, found a vehicle, started getting my hopes up, then they said "Nope we can't help you" for reasons that they knew about from the pre approval process. I can not recommend this company with those kind of practices to anyone.

I was nervous to start buying but found a 2015 Nissan Rogue with a decent mileage and payments wasn’t out of expected if not better than I could've hoped. See credit needs work, there was a delay due to transport but did show up a couple days later. Test drove. Love it. So they took my old car away and I got 200 for old but it was in rough shape and got a pound in the back seat lol. I did hear an issue contacting them. Was able to have looked at and was found to be nothing. It drive beautifully and mechanic said it was a sound decent car. I will be hopefully have it for a long time. Thank you Carvana.

Vehicle was a week later than the promised delivery. On the delivery date the vehicle was damaged. After the test drive, I took it out for errands & found mechanical issues. Now needs body & service work on my time but their dollar!

One of the worst experiences I’ve ever had with any company. Everything was great until I actually picked up the car, it wasn’t ready when I got there and so we missed out on the experience of the vending machine (small but annoying). When I took the car out white smoke began to puff out less than a mile once I got on the highway. Had to get it towed to mechanic. Turns out there were 2 extra quarts of oil in the car. Luckily I caught it in time and no permanent damage was done to the car. They tried to make me pay for it, but eventually relented. A few days later my tires seemed funny, I thought my alignment was off so I took it back. It. Turns out over all 4 tires I was missing 7 lug nuts. 3 on one tire alone. Needless to say this was extremely dangerous.

I never thought I would order a car like this before. It was so easy. It was as easy as ordering a pizza. Seriously. Each step was almost effortless. 100% done online to include free electronic notary for your documents. When the vehicle was dropped off, I filled signed a couple documents and that was it. The vehicle was as explained and it was very clean. I will never go into a car dealership again. This took me maybe 20-30 minutes total to buy my vehicle. At dealership, you would sit there for hours going back and forth with people who really don't care about your best interest anyway. Carvana is the way of the future and where I plan to continue to buy my future vehicles.

Watching TV and saw a commercial for Carvana. Had been thinking about buying a car, but dreaded going into the dealership. Went online and started searching and found the car within a few minutes. Thought about it, and started the purchase. The customer service was great and there for all my questions, as I had doubts about buying a car online. The delivery was like having a new toy delivered on the day and time you chose. The financing was all handled along with registration. Had the car checked by my mechanic and it passed all inspection points. The 7 day money back guarantee made it much easier to make the decision also. I definitely recommend Carvana for your next car purchase. They will also take your old car if you choose to trade it in right on the spot when they deliver your new car. Great experience.

Pre approval was a breeze...searching for cars my was also easy...delivery showed up exactly on time. Car was exactly as advertised. The delivery guy (Marquis) was kind and courteous. Will definitely use Carvana for any future vehicle purchases.

My overall experience with Carvana was positive. Finding the right car on the website was easy, the filtering options lets you narrow your search down to type, or specific make and model of car. The pricing was hit or miss, cars that were the same, year, make, and model, with similar miles, and options could be thousands of dollars apart. They need to do some more work on their pricing algorithms. I did find a car that was the right age, mileage, and features in my price range, and decided to buy it. The pictures are very detailed, and show most imperfections. The financing process is also easy, I didn't need to provide income verification, although, I know some people have. I uploaded a copy of my driver's license, and that was it. The interest rate was reasonable. The next steps is where things got confusing.

This entire car buying experience was incredibly easy, fun, and pain-free! Carvana has a TON of inventory and made the financing super easy. Even in a low used car inventory environment, we got the car we wanted, in the color we wanted and at a price that was VERY competitive. Every single person I spoke with was friendly, consultative, efficient, and gracious. No pushy sales tactics here! Expectations were set, met, and exceeded in every way. Everyone I encountered went above and beyond to assure my satisfaction was met. Why anyone would ever go to a dealer to buy a car ever is beyond me. The future is here. Carvana is now. This the ONLY way to buy a car!

I wanted to sell my car or trade it in. The dealership would have given me a hassle about the trade in and I would not have been able to pick something I wanted. Carvana lets you feel as if you own the lot and with multiple options I left with the best experience in 40 years.

Carvana delivered my vehicle on 25 June 2021. On July 2 it officially became mine. They issued me a temporary tag and plate. On 9 July I was emailed and told that their driver who dropped off my vehicle forgot to obtain a title reassignment form from me. They FedExed the form to me, I signed it and then returned it to them via FedEx the same day. Carvana received it on July 13, 2021. I called them on July 13 to make sure that they had received the title reassignment form. After several days of speaking with representatives they finally found it. They told me it would take 30 to 45 days to get my title and registration. On July 19 I called to ask what the status was of my title. I wanted to know if it had been sent from Carvana to the state of Georgia at that point. That began my long journey into completely useless responses time and time again from people working in the post sales department.

I’m providing my current real-time experience with Carvana for anyone who has doubts. Trust me, your doubts are valid and you should proceed with caution! As background, I was in a car accident and my vehicle was totaled, so I was forced to car ship during the pandemic. I discovered Carvana online, like most people, and I appreciated that I could go through the entire process from the comfort of my home. Plus, with the used car vehicle shortage and pricing inflation of 2021, it was easier for me to shop online.

We bought 2 vehicles within one week! Great warranty company. Great advocate. Only problem is once you hit corporate things unfold a bit. Too many different people involved. Should let customers stick with their advisors. In addition, just for example if you bought a Cadillac as we did they should use them as their specific vendor. Other than that AWESOME! Highly recommend.

We were very excited to find a hybrid at a reasonable price on Carvana. The online buying process was easy at first. However, linking an account for a down payment allowed us to link to an account that was “unusable” (there was enough in the account, this was a system error according to them). After 2-3 back and forth calls with many minutes-to-hour long holds and transfers, the issue was said to be resolved. Cut to the day before expected delivery, we called because after double checking the paperwork, the terms were still incorrect and had not been updated. After another 1 hr+ long call, it was said that it would be resolved by delivery the next day.

This was the worst experience that I have ever had working with a Car lot. I traded my 2018 Malibu Chevy and I ended up getting the Rogue. I didn’t like it so on my seventh day I ended up trying to get another car. 1 next car after that motor was blown. 2 car was wrecked. 3 car was electric. 4 car The motor was tapping. 5 car had a bad leak. So I decided to keep this car and I just fixed it all.

If I was able to give negative stars, I would give a negative 5 stars! I Ordered a Truck that was advertised with a 6 1/2ft truck bed. When the truck arrived it was 5 1/2ft truck bed. I no longer had any mode of transportation (because I was getting a new truck from Carvana), so I had to accept the truck, and looked to figure out what do. I then contacted Carvana about the misrepresentation, and they said I could return the truck, swap it out, or they would offer me $500.00 compensation for their mistake. Since I had no other mode of transportation, I worked to swap it out for a another truck with a 6 1/2ft truck bed. This ended up now costing me an additional $9,000 to get a truck with a 6 1/2ft truck bed. This was a cash transaction, so I felt like the swap would be fairly easy and quick. I was wrong!

It's been a nightmare from the beginning. First car had recurring problems (check engine light) beginning on the day of delivery, which may have been related to an issue that delayed the initial delivery of the car but no one was able to determine what the underlying issue was and what may or may not have been done to remedy - I was reassured the problem was solved. Offered to return the car so they could fix it and re-buy when it was in proper shape... told that's not how it works. Option was to take the car to a shop for 100-day warranty work and be without the car for an unknown length of time and still unable to get information if the CEL was related to the initial code that was thrown prior to delivery. Option 2 was to return the vehicle for another car, which I did but this was bungled when they treated Car #2 as a new purchase. This resulted in hassles, more phone calls and delays.

Saw all the positive reviews on Carvana's website and ignorantly didn't check Consumer Affairs or BBB. I thought, "Wow 5 Stars. This looks great. Let's give it a shot." Bought and traded in a car. The vehicle was supposed to arrive in 7 days. The day before arrival, we got a phone call that there was a "transportation issue" and it wouldn't be coming. It was scheduled for a week later. Two days before that arrival date, now it's, "There's a problem with the car and we need to fix it before we can deliver it." After hours of phone calls, we find out it's a parking sensor that's on backorder and they're waiting on it plus they need to do "some body work to fix scratches on the car."

It was great from start to finish. A representative made sure the process was as easy as possible. They had a good selection of vehicles. SUVs, jeeps, sedans etc.. A variety of different colors as well. If you are looking to by a car then I would recommend Carvana.

This time was the worst. 5 times we got a "speed bump" message and the order was delayed. Finally gave up on that one and sought another car, this one hit a speed bump as well. Vehicle finally arrived and we showed up at our appointed time to find the car was out getting brakes replaced. What happened to the 150 point inspection. Sat in the office 3 hours waiting. Finally got the car, it was dirty, and still had a dangerous brake issue. The Carvana experience has done nothing but decline over the course of their history. I will not be buying any future cars from them.

Rebecca arrived on time for a delivery that was done quickly. She was training a new employee who did her part well also. Rebecca answered all questions clearly and to the point. She found an issue that I didn't catch and offered a solution that was acceptable. She addressed an issue I had with wheel and tire balance, her explanation made it easy for me to get it rectified to my satisfaction. In regards to another issue that came up during test 2 phone calls solved issued.

Tried to sell my car, got an incredible offer, I approved it right away and started the process. Then the delays started. They said it would take 1-2 days. I called THREE times over the course of a month, and each time they kept saying they were waiting on my loan payoff to come through from my lender. This was just a tactic and evidence of their buyers remorse for the deal they offered me. I told them I was concerned my offer was going to expire and I needed to sell the car as I was moving out of the country soon. Well, the day after my third phone call guess what happened? My offer EXPIRED and I had to resubmit the sale. Which I did. They then offered me $2500 LESS from the original offer. Carvana, you’re a scam, you completely wasted my time, led me on, and overtly lied to me. Not to mention saying you’d email me with updates and you never did. Do not sell to these weasels. Go to CarMax or Vroom instead.

I was very skeptical about the process and the quality of my vehicle arriving as described. We literally had zero issues. The process was painless, the vehicle was even better than we had hoped for, and the driver was on time. She handed me the keys and off she went! We have told all of our friends about it! Highly recommend! The only thing I would change is the tracking button on the app should be removed if it isn't going to be used. I would love to have had more updates as the vehicle was on its way. Otherwise, Perfect!

Updated on 07/26/2021: Closed deal on my car June 28th. Cancelled now for the 4th time at the last minute. "Senior manager" called July 23rd said "I will be with you now until the deal is done and call you with any changes." Promised car would be here July 27th, he said "only way it won't be there is if the truck breaks down or the car falls off the truck". Manager emailed his contact info. No last name, no phone # and his email says "Please do not respond to this email. It's not monitored." So 5th person promising to call back who didn't. I have spent endless hours on hold calling Carvana. This manager promised up and down he would call us with any changes. I am now on hold over an hour, again, with no end in sight just trying to cancel the deal. Worse customer service in my 50 years on this earth. One hour on hold just got disconnected.

Carvana made purchasing a car very safe and easy! I love the options and the site was very detailed. The delivery was great, they delivered my car two hours before schedule and the reps were great!!!!

I love the fact that you guys give me 7 days to try my new truck. I love the entire process and dedication from your team the help when I need it and the support Carvana is the most outstanding company and most trusted company to buy a car. I will recommend to anyone specifically friends and family. Thanks carvana for my new car.

I would not recommend buying a Tesla from Carvana. They do not know much about the vehicle and do not add accurate descriptions on these vehicles. Very hard to get a hold of customer service at times. I would not recommend Carvana. The seven day trial is unique.

Start-to-finish, this experience was a joy. I don't enjoy spending hours waiting in uncomfortable dealer showrooms. I bought this car from the comfort of my living room. I'm telling all my friends about this experience because it was so positive. The car selection was great, the customer service was friendly and helpful, and the prices were very competitive for the market I'm in. The return policy is amazing. Carvana has this car buying thing figured out!

TL; DR; Here's the problem with Carvana's customer "care:" there's no continuity. One agent will say and promise one thing, and the next has no record of it! They need to provide customers with the means to get in contact with the specific agent who is working their case (not just a general helpline), and they need to provide those customers with records of what was discussed and what was promised! I've learned that you can't trust what one agent tells you.

Although my first initial delivery day for my car was delayed, I am happy with the result of my car. Elizabeth did an amazing job delivering the car and provided me with all my information. Overall Carvana’s customer service team answered every question and helped me when needed.

Buying a 2017 Toyota Corolla was an easy experience on Carvana. Just point and click. What I was less happy about was the delivery. It was delayed once and I was fine with that. Then I was told the car was damaged during transit. Upon delivery, I was very unhappy about the damage and was told it would be repaired by a third party. I didn't want to deal with a third party. Plus there was additional damage that did not show up in the photographs. The delivery guy (who was very nice) told me: "Well, it's a used car." I refused delivery and they took the car back. I'm glad Carvana has that policy. I ended up buying a used 2020 Toyota Corolla with 12,000 miles for a $1,000 more than Carvana from my local Toyota dealership.

We attempted using Carvana twice. First attempt was a purchase for my daughter (military). No trade in and no financing needed. She had financing elsewhere. She was at Tech School and needed a car before reporting to first duty station. The entire process was wonderful! Picked a car, linked the financial information and choose a delivery date of when she would be home before needing it to drive to her duty station.

They were easy going, nice and I would recommend them to anyone! Very good customer service! I'm looking forward to working with them in the future. They have the best employees and answer any questions you have.

I was able to look, pick out a car, do all the paperwork and have my new car delivered and now my plate is on the way. Easy process, great car. Perfect delivery, knowledgeable people and great service after the sale.

The whole process was easy and secure. I was very skeptical about the entire thing but turns out to be the best business model EVER!!! No pushy salespeople and a selection to please the pickiest shopper. And I really love my new car!!!

I sold my car to them, and after 3 months, I'm still having my payments taken out because Carvana has NOT sent them all the paper work. This month is was no odometer statement. I have spent literally hours on hold trying to get this, and the registration to my new car. It caused me to have no 100 warranty due to moving and their dragging their feet. I will NEVER use them again.

We've purchased 2 cars from Carvana. Easy to look at cars, buy cars. Both purchases smooth...delivery smooth. BOTH TIMES they sent a new registration when we told them they were to transfer existing plates. They just don't care about follow-up service. Promised calls back never come. There is no email contact. Their chat box is automated and useless. As I write this, I am on hold for the third time at 45+ minutes as they try to get "an answer". I would probably buy a car online again...just not from Carvana.

Vehicle was delivered as promised...and was exactly as described..a little disappointed with how it was or wasn't detailed...looked like all that was done was a quick run through the car wash...delivery driver was not happy with how it was presented and we were also disappointed...

I purchased a car from Carvana and had them use my existing car as a trade in. During the 7 day window, I called to see what the process of swapping vehicles entailed. The agent immediately cancelled my previous contract. He said it would take a little time to reconstruct the contracts in order to finalize the deal. Here we are three month later and I still don't have the revised paperwork. In the meantime, I am making payments on the old and the new car. The bank for the new loan is angry that they don't have proof of the lien on the vehicle. The bank for the old loan is angry that I am no longer carrying car insurance. Every time I speak with someone at Carvana (which is often), they tell me that the process is almost complete. Then yesterday I get a message from Carvana: "Urgent! You are at risk of no longer being legally allowed to drive your vehicle." I am not convinced that anyone really know what is going on over there.

My order was continuously delayed due to Carvana’s team inability to communicate with each other, then they ran my credit for a second hard pull which I didn’t authorize, and delivered my car where the license plate couldn’t be attached and their insurance provider silver rock couldn’t suggest a provider in their network to correct the issue. Overall after three months of trying to purchase a vehicle from Carvana I should have canceled.

Carvana was definitely not a simple and easy experience. I would have much rather gone to a car dealership in person as this was an unpleasant and stressful experience. Carvana required me to have future proof of insurance on a car that was not in my possession (and wouldn't be for 4 weeks!) before they would finalize my car order. My insurance company(Progressive, who is their AFFILIATE) wouldn't issue a future policy ID card. So I had to go out of my way, spend more $, and get a policy with a different company, Geico so they would sell me the car.

Super quick and easy transaction. Excellent communication from beginning to end. Timeline was adhered to. Found my car on Tuesday. Scheduled delivery for the next Monday. Delivery was scheduled before the transaction was completed. Was given the option to pick up my car from vending machine or delivery. I was not charged for delivery. I wanted a specific car which was hard to find and Carvana had it. I’m very happy with my experience and would definitely do it again.

Delayed delivery 3 times! Paperwork issue. Delayed delivery each time the day before it’s schedule. No personal phone call just an email. Took a month to get the car. Did nothing about delays. Delivery went well.

I was skeptical at first. I did a lot of window shopping. Found several cars that fit my budget. Decided what have I got to lose? Initiated the process and couldn't be more happy with the outcome. The whole experience was seamless. Talked with a rep to finalize the process and set a delivery date. My car arrived on the Carvana flatbed exactly when they said they would. The car was washed, waxed and 100% clean on the inside. The delivery person was knowledgable and informative. It's awesome and would definitely recommend Carvana.

Everything went great from start to finish. I created an account and started "liking" vehicles immediately. It took about 2 weeks to found the one that I wanted, then came the purchase process. It was flawless from e-signing the contracts and docs to verification of funds in my account. Although I could not utilize the Plaid system, it only took a stress free call into customer service and all fixed. Upon my need for a vehicle again, I will not start anywhere else first.

Carvana gave us an excellent offer for our trade-in. The offer was $4500 above the payoff and $5000 more than a local dealer had offered. We knew what vehicle we wanted to purchase, but beating everyone to it was a challenge. As soon as a vehicle became available, someone else put in an offer. After a couple of days we finally got out chance. We financed with a local bank. The back and forth between Carvana, us, and the bank of getting all our documents downloaded caused us to miss our original delivery date (not Carvana's fault). All interaction with Carvana employees was quick and they were able to answer all our questions. The app was very helpful.

Overall my experience was better than expected. A few mishaps like an 8 day delay on delivery and finding unexpected paint flaws when delivered. Hard to imagine when they boast a 150 point inspection with every vehicle. Luckily the man who delivered my car was professional and pleasant. The best customer service came from the Carvana advocates. Every time I had a question or concern, I would call and they were helpful, polite courteous and overall made my first online vehicle purchase a positive experience. My suggestion would be to fine tune the delivery of vehicles and the vehicle inspection process. The financing is also very confusing.

My delivery was cancelled, was supposed to receive my car the following day and the “hub” said I wasn’t on schedule. I had to go my way to pick up my car. Worst experience ever. Won’t recommend them at all.

They were so great to deal with from beginning to end. The process was so easy that I kept waiting for a snag but, there wasn't one. They provided me with excellent information. The car was delivered on time by a very professional and informed young man. The car was immaculate and exactly as it had been detailed on the site.

I was very pleasant with my experience with Carvana. When I applied I got prequalified instantly and when I was shopping for my car it was so easy and so simple. I also liked how you can adjust your monthly payments to fit your budget. No hassle. The Carvana representative Leonardo who dropped the car off to me was very friendly and he was very responsive to any questions or concerns that I had. He made sure I was comfortable with my purchase and took care of everything I needed which made it convenient for me. Thank you Carvana. I would definitely recommend you to others.

I purchased a 2014 Hyundai Tucson Sport Utility. Absolutely Beautiful vehicle with low miles. Delivered to my door and loved the experience with Carvana. I've already referred 2 customers to Carvana. They were impressed..

We were in the market for a new vehicle, but I had just started a new job and had yet to receive my first paystub. Carvana was gracious enough to not only work with me in getting alternative documentation, but they also went above and beyond in holding the vehicle I was interested in for 7 days!! This was way beyond their 72 hour hold time. They were very quick to respond to any questions I had in regard to this process. They kept me updated when the delivery date came and were on time. The gentlemen that delivered the vehicle were very nice and were knowledgeable. They were able to answer all my questions. I would definitely buy from Carvana again!

The whole process was really easy and there isn't all the stress of going to a dealership; no pressure to buy, no pressure to have a down payment. Their customer service is amazing! And the vending machine was really cool!

All I can say was a great car buying experience. Take advantage of picking up the car from the car vending machine. I felt like a kid again with my Hotwheels. You will never feel this feeling again. No one rushing you to buy or playing the car lot games of seating around for hours. Pick the car you want at a good price and watch and feel the experience. The staff at the Brandon Carvana were friendly and helpful.

Updated on 07/21/2021: It's "disheartening" to see that Carvana's response is so lame! When I mentioned it to the driver/delivery person, his response was basically "It is a used car"! The 360 degree tour is never up close enough for accurate verification of what You advertise! How is it that one of your online competitors advertises that they would never sell a vehicle with only one key and You don't? A second key is a necessity for any automobile. I had to shell out an additional $200. Why was the vehicle not cleaned properly? The spare tire well had sand and vegetation in it! I could go on but I know I'm wasting my time.

I originally purchased one car, different color - newer and less milage. Followed their instruction on submitting info for financing - uploaded docs- signed papers & signed title over for my trade in. Got notified after that the car was sold. Called CS and they assured me - I was the one who purchased it. Next day got a call that the car had been sold to someone else for cash the same day I bought the car. Very disappointing. I ended up buying an older Mazda with more miles for more money and in a color I was not fond of (from Carvana). The only thing they offered was $500 off my purchase. Also no one told me and was not written in the instructions that the person who’s name was on the title of my trade in had to be present the day the new car was delivered. Which caused more confusion and stress trying to coordinate last minute.

The car I purchased online mileage was incorrectly advertised, luckily I caught the mistake in a photo before the vehicle was purchased but I ended up having to choose a vehicle that was $500 more. After hours on the phone with customer service, management agreed to send me a goodwill check of $500 which was supposed to be overnighted to my house. After over a week of not receiving the check, I called Carvana who gave me the tracking number and endorsed the issue was with FedEx.

First let me start by saying "I love process". Was able to get the auto I wanted, including color, miles, extras, etc... with no pressure to buy something I didn't want. The car arrived on time, however it did not arrive in condition as advertised. The windshield had 3 major cracks and more than 8 smaller (unfixable) cracks. It's been almost two weeks and am still waiting to have new windshield installed. The car arrived also with paint damage on the drivers passengers side. And while the process for repair is underway, I have spent much of the last 10 days taking my car to get estimates and repairs. The front end was lightly pulling so I took car to get wheels balanced. Technician said he could not balance because of the tires, hence a set of new tires at a cost of over $800.00.

I was looking forward to driving my new car, only problem is I've had it for only 8 days and it's broken down already. I called Carvana to have them tow it to a mechanic but it turns out that not only did the mechanic not know what was going on but they never fixed the problem, so now I have to take it to a dealership that specializes in Fiats to get the problem looked at and because they're so busy it could take days to weeks before they take a look at my car. I have already gone past the 7 day grace period that Carvana has so now I'm stuck with the car. Great!!! Thanks a lot Carvana.

The finance and purchase process was quick and easy and I am satisfied with the car. The only issues I have is a wheel vibration at 60 MPH that their authorized service tech guy didn't feel. If my mother can feel it and ask at 68 yrs old then maybe the tech needs more training. I will have to pay for a dealer to fix that on my own so I would recommend better warranty options for repair facilities. Outside of that, they did replace the rear brakes and rotors and overall the experience was good and I would definitely purchase again from Carvana.

Everything went as expected. No surprise fees. Everyone I spoke with was friendly, polite and knowledgeable. The vehicle was exactly as described, looked new. It was fun using the vending machine and watching my car come down. I videoed it to show my family and friends. I brag about how nice it was dealing with Carvana. All around the easiest and most pleasant experience I've ever had buying a car. Highly recommend Carvana and I will buy through them again next time.

I purchased a truck and scheduled a delivery date for July 14th at 3 pm. I received a series of emails/ text reminders leading up to the delivery. At 9 am on delivery day I was again sent a message about my delivery. At 11:30 I got a phone call saying they had to reschedule. I understand that logistical issues happen. It had already been 10 days. I offered to travel to where the truck. As I probed a little deeper they had no idea where the truck was. The rep on the phone was a little rude and told me the soonest they could deliver was July 23rd assuming they can find the truck. He then scheduled delivery for a time I would be at work. After another conversation I canceled the order and purchased from a local dealership (the very grueling process I was trying to avoid). Overall very disappointed.

Absolutely the worst experience ever and still yet another delay on getting my wife’s car. Where do we start, first we bought a car that was supposed to be delivered two weeks ago. It was a Jag diesel F-Pace. Then the first of many issues. The Maintenance person put gas into it so now the vehicle after signing contracts was not available. Purchased insurance and signed contracts no car. Carvana offered no help other than a $250 discount to find another car. So car number two. New contracts signed, insurance switched and now today another delay this time for a windshield supposedly after we have waited weeks for delivery and they are saying two more weeks and not help other than that. Absolutely the worst experience ever buying a car and no resolution. Save yourself the heartache and time. Buy from someone that cares about retaining their customers and resolving problems.

Carvana is an excellent concept, unfortunately the reality is not as good. Carvana's website offers a potentially awesome way to buy a car. I spent many hours looking through hundreds of cars and thought I found a really great deal. My husband started the purchasing process and it was super easy. All the pricing and costs were clearly stated and getting financing was easy. Everything was done online. We scheduled a delivery date and time, and everything went perfectly as planned. The car was beautiful and I was so excited.

I never write reviews, but I've had such a poor experience with this company that I felt I had to share it somewhere. I dreaded the thought of having to deal with a car dealership when buying my first car, and thought Carvana was such a promising concept. (I'm a millennial, we like efficiency!) Initially, the process was smooth. I selected my car and went through the buying process, thinking this would be a breeze. I had a delivery date set for two days after purchase (wow! crazy fast and convenient) which they advertised on the website. I signed all the contracts and was good to go. Then the next day, the day before my delivery, I got a text that my delivery would be delayed an entire week. I tried to get the delivery fee ($400) waived since there was a delay in delivery, but the customer service rep on the other end wasn't helpful at all, offered nothing for the inconvenience....annoying, but fine, whatever.

After waiting almost 2 weeks (after I purchased car/setup date/time delivery) I was contacted literally 3 minutes before the time the car was to be delivered and told they had found out the A/C didn't work. What I don't understand is Carvana boast about their 150 point inspection so, are they totally incompetent or did they lie about the condition of the car prior to agreeing to deliver it to me? Totally absurd and unprofessional. I will now avoid this company and seek out their competition to purchase my next vehicle. I gave 1 star for their car pictures but they deserve zero as a rating!!

This an online version of CarMax who is known to overprice its vehicles with non-negotiable prices. The car I purchased was priced 145% over its value and my bank caught this and refused to approve the amount. Instead of doing the right thing and adjusting the price to a more reasonable 125%, Carvana expected me to pay the remaining amount above what my bank would pay. Also, customer service is ridiculous because they send you an email but when you try to follow up with a call to get clarity, they take forever to answer. In fact, the person that sent the email cannot be reached so that you maintain continuity of the process. Carvana should focus on adjusting its prices to be more reasonable instead of just focusing on being an online car store. Being fairly priced is better than convenient and innovative. I would not recommend this place to anyone. AVOID if you value your money and sanity.

The experience of buying a car with Carvana was wonderful from start to finish. I appreciated how communicative they were throughout the entire process. My car ended up getting delayed a couple of days due to a mishap in the system; however, they did everything in their power to ensure the car made it here. I started a police academy and let them know that I needed a vehicle to get to in from, and they made sure it got here as quickly as they could. I received a random package in the mail today and, upon opening it, realized it was from Carvana. They took the time to order and send over some police academy gifts and a handwritten card to thank me. I was at a loss for words. Wow, just, wow! Carvana, I wish I could hug every member of your team. I have never had a company go above and beyond in this manner. I am so grateful for my new vehicle and so looking forward to serving our community! Thank you from the bottom of my heart!

Bought car in Nevada 4/21. Picked up car. Missing factory floor mats that were supposed to be included. The person handling our paperwork said they would be sent to us. A few days after picking up car I called Carvana, told them we were moving out of state. Gave them our address in Colorado and asked if they could register car there and update shipping for floor mats. They assured me the registration would be done in Colorado but couldn't be positive about mats. I spent countless hours listening to terrible hold music, just trying get someone on the phone. When that eventually happened I was promised over and over again by different CSR's they would call back. Never heard back from anyone except for one time. We received our registration finally, 7/12/21. It came registered to wrong state. No end in sight to these problems!

I love my Carvana car and I loved everything about the process! I chose to pick my car up instead of waiting for delivery. The whole pick up process was fun and exciting. It was short and to the point. I was in and out with my car in less time than I would spend waiting on fast food! Plus this was the first vehicle I’ve bought in my own name in over 20 years and they offered me great terms.

About 2 weeks before scheduled delivery I was emailed at 12:40 pm telling me I had until 2 pm to submit documents if I wanted to keep that delivery date. I called to complain and nothing was done. Also AC doesn't work on car I got that was supposedly inspected prior to delivery. I also received duplicate and conflicting communications from Carvana.

My 1st online car purchase with Carvana was amazing. At first I was leery to purchase a car without seeing or driving it. But the 7 day money back made me feel better. Customer service was great the whole time. Picking the car up was an amazing experience like a toy coming down from a vending machine. I am looking forward to purchasing another car in the future with them.

To start off everything was going good. My wife took her time and picked out the car she wanted after about a week of test driving cars, we placed our order and delivery was set about 2 1/2-3 weeks away. Then a week before it was to be delivered for us to go pick it up I get a phone call telling me that the car that we had ordered had already been sold, and they just noticed it. I had been on the phone with many different people getting everything in place for that car and was told that it was our car and everything was good to go. We just had to wait to pick it up.

My wife and I spent considerable time researching vehicles on Carvana, that process was pretty good. Details and photos of the car were really helpful. We purchased a car and the process was very simple and way better than dealing with a dealer. The delivery of the car was excellent and the driver did a fantastic job reviewing all of the documents. We did test drive the car on a quick 5 minute ride and all seemed well.

I bought 2 cars from Carvana recently. Multiple issues and headaches with both. To illustrate how horrible Carvana is at communicating outside of automatically created emails and texts, THEY ASKED ME TO LEAVE THIS REVIEW after contacting them no less than 6 times to express my frustration and them not responding a single time!

Overall Experience: Not worth it in the slightest (*Please read further*). Delivery: The delivery was great. Very convenient and the representative who dropped the car off was amazing. I'm sorry I can't remember his name, but he was so helpful and informative. The Aftermath: Oh what a nightmare this vehicle has been. 1) The vehicle came with cracks and chips in the windshield, and the joint wield had been stuffed with silicone presumably to "prevent" a leak (not advertised). I spend over a month trying to find a facility that would fix the windshield because many shops will not work on glass that has been tampered with with silicone. (Thankfully, the warranty covered the costs of the windshield and professional cleaning of the joint wield.)

Too good to be true. Just when I was telling my whole family I should be a Carvana brand rep after having the most amazing experience selling my car to them, everything fell apart. Because I had such an awesome experience I decided to go against my better judgement and buy a car from them as well. Of course, I did a ton of research and so many people had such great things to say! I purchased a car and the whole process was seamless...of course, until my mechanic checked it out.

Car was not properly inspected or prepared for delivery. It was not detailed and it had several things wrong with it causing me to have to bring it to an authorized repair facility. Just not what you would expect when just buying a car. Just a big inconvenience.

Love all the options to choose from. Found exactly what I want. Living where there is snow and salted roads, was happy to find a rust free vehicle from Arizona. Shipping was a bit slow, as expected. Financing was easy, great customer service. Car was not cleaned very well, inside had used suckers and French fries under the seat. The outside came dirty. Headlight was out, some door seals were loose. Other than those I am happy. Would recommend Carvana!

Vehicle was sold with a "150 point inspection". Had new tires, not balanced properly, and front brakes were down to the metal. Unknown what other flaws existed. 100-day warranty doesn't cover brakes because they are a "wear item".

At first I was disappointed because they didn’t have my car at the pick up spot on the day it was supposed to be there, so I had to be stern to be able to get a car cause I traveled 13 hrs one way to pick it up. But thanks to the Advocate Ronnie, underwriter and the lot manager they all worked hard to get me a car by the next day, they did a terrific job and I drove off with a 2015 Kia Soul.. With the hiccup of waiting for them to get me a car it was worth it. I love my vehicle and they worked their magic..

My purchase was a 2017 Ford Escape w/ 24500. Initially my experience with Carvana went good. Delivery was delayed by 4 days because they said when they were preparing the car for transport and the check engine light came on so they were to check that out. They said that when checked nothing was found and that the check engine light frequently come on when they prep the cars because they may have been sitting for a while or had the battery disconnected.

I was a little skeptical at first to shop online for a vehicle, but after using Carvana, I am convinced it is the best and easy way. Why walk around in the heat going from car lot to car lot just to find out that the vehicle you were looking at on their website is sold. With Carvana you have an abundance of vehicles to choose from and you can get financing immediately from the website. We found our perfect vehicle with no haggling. Our truck was completely inspected, it looks like new and drives like a new truck. We are completely satisfied with our purchase. Kudos to the creators of Carvana.

I didn't think I could be this easy to buy a car. I was pre approved in seconds, received my car before the time scheduled and when I didn't like everything about the car I picked they were so helpful and assisted me in finding a car that had everything I wanted. They came and picked up the 1st car and delivered my new car. I will absolutely be recommending Carvana to everyone. It has been a great experience.

What an absolutely wonderful car selling and buying experience with Carvana. Everyone involved in the process of selling one car and purchasing another was extremely friendly, helpful, knowledgeable and really cared about me being 100% satisfied with the transactions. A special shout out to the local Baltimore Carvana staff...They did a fantastic job!!!

I sold my car to Carvana and purchased a new one simultaneously. Using the website to select a car was as simple as possible! The trade-in went seamlessly, and I had an enjoyable time with Nick as he walked me through my new vehicle (which feels strange to say as my experience with car dealership salesmen have been anything but enjoyable). The new car is wonderful!

Wow! Carvana has really changed the car buying game. I saw several commercials about Carvana and thought I would give them a try. I was skeptical but I am so glad I made this choice. Their mobile app makes the process super easy. They provide lots of pictures with each car. The pictures are very detailed with all the features of the car, down to any blemishes the car may have. It is also comforting to know that each car has 150-point inspection, a Carfax report and a 7 Day Money Back Guarantee. They also offer financing options that are available right through the app. You can see what you are approved for and what car fits your budget which was a big plus for me.

I was very suspect of buying a car online. I must say I wish had done it sooner the car is in excellent condition and term were very good. The process was very easy and quick. The company really has something special going on.

I had the worst experience today with Carvana multiple agents, the first agent on phone lied to me that there are no pictures available for a car on the mobile application when I can see them on my phone. Then I moved on to the chat option, asked if the agent has the Carvana app installed on the phone, the agent replied with a no, after waiting for more than an hour a different agent told me that nobody in the team has access to the phone and it would have saved more than an hour of my time if the first agent told me the same.

I went to the site and entered my VIN number and vehicle information. I received a reasonable quote for them to buy or use my vehicle for a trade-in. The offer had an expiration date of 7/13/2021. When I tried to use the offer on 7/9/2021, they could not "link" it to my account and did not honor the offer. Customer service was terrible online and then when I called, I was disconnected when they were transferring me to a representative.

My experience with Carvana was very easy. No hassle going to car dealerships. All the people that I worked with were very helpful and courteous. The vehicle arrived exactly when scheduled and the young man who delivered it was very informative about the operation of it. I would definitely buy from them again.

This was the best car buying experience I have ever had. Not sure I will ever go to a dealership again. It was quick, simple, and the communication from the company on what to expect was perfect. From start to finish, I have no complaints.

Used Carvana to avoid any sort of dealership sales and using my time going back and forth for a used vehicle. Found a vehicle on Carvana and proceeded with the process of buying. Receptive on the phone, no issues as far as communication. A lot of phone time required, which I don't mind however it can get a bit cumbersome dealing with a bank and getting everything sorted. Once everything was sorted, delivery of vehicle took 3 weeks, which to me is no big deal at all.

Quick response. Beyond courteous. Always there to guide you. I was very happy working with this transaction with the greatest team of Carvana. Vehicle was brought timely and everyone helped answering questions or doubts I had.

Carvana keeps true to its advertisements as a simple and convenient way to buy a car. The process was easy and transparent, less some understandable situational complications. The documentation for third-party financing and titling was tricky at times (partially due to my own circumstances), and I had to take the lead on getting the ball rolling there (which was a bit of a hassle), but once I got things moving, Carvana took it and ran with it. The service is excellent. The phone line employees are very helpful.

After we decided to sell our sailboat in Ft. Lauderdale, FL, we decided to try Carvana since we were carless and couldn't easily visit dealerships. What a mistake. We should have Ubered to a dealership to buy and we would have spared ourselves the agony of this ordeal. Car was delivered on May 15. To date, we still have no plates, registration or title to the vehicle for which we paid for with cash in full. So technically, two months later we don't actually own our car!

First of all I had to track down my vehicle. It was 24 hours late with no call, email or text from Carvana. Secondly I noticed passenger door has paint on the rubber trim and bubbles in the paint. It has a clean Carfax and I don't know how. No call or email responding about my email I sent about this.

I work a 9-5pm job and that is very hard to do and try to shop for cars at a car dealership. Carvana made car buying very easy, reliable and I was able to do it right from my desk. This was a pleasant experience. I would definitely recommend them to a friend! :)

This was the easiest car purchase I have ever made. The hardest part was waiting the few days until my car arrived and not being able to see it in person upfront. The 7 day trial allowed me to buy risk free. I loved my car when it arrived and like it even more with each drive. I will definitely use Carvana in the future if I ever need another vehicle.

The process started off good. I found a great deal for a car, they gave me a great offer on my vehicle for a trade in. All the paperwork was easy, but a few days later I go in to look at my account. When I looked at my account it said my documents were not signed. I looked at the documents, the pricing had changed. It lowered my vehicle offer. When I was able to get ahold of someone we got it all figured out and they were willing to work with me. The day came when I was supposed to get my delivery, I got a call a few hours beforehand saying the vehicle was damaged during delivery. They had to keep the vehicle 2 more weeks to order a part/ fix the damage. 2 weeks pass and it’s the day before delivery, I get a call saying the part has not shown up and it will be about 2 more weeks.

Let’s start with the purchase process. The only thing easy here is that you have the ability to scan numerous vehicles from the comfort of your home. This is where the positive experience ends. Using the app to complete financing and submit documents was both tedious and repetitive. I had to sign multiple contracts because they kept disappearing from the system. I had to submit multiple proofs of insurance because their team did not like the format my insurance company used.

First time purchasing from Carvana. The process was very easy and much less stressful than a high pressure salesman who keeps you tied up all day playing games. I selected my vehicle and went through my credit union. Only issue was understanding steps to complete purchase going this route. One phone call took care of everything and we were closed in a few days. My Lexus was received on time and exactly as described. I took it in for a check by dealership which showed it was a fantastic purchase. Only thing they found was it was out of line. I called Silverrock and they allowed Lexus to fix it. I’m very pleased with the entire experience and would definitely purchase again.

I just had a visit from a lady representing Carvana. She was to come and look at my car that I planned on selling. I stepped out of my house to let them know they had the correct place then returned for a jacket (it was raining). I saw her get out of the car, she rolled her eyes, dropped her tablet. She said hello, THEN proceeded to rant about a car that was in back of the car that was being sold. I told her that when a truck was to come to pick up the car it would be readily available. Over again she demanded what I should do with MY car. I told her a number of times that when a truck would be at my home to pick the car up it would be available.

Carvana has some major customer service issues to work out. Enjoyed the purchase process, test drive and the vehicle is great. The problem starts with the registration. We finalized our purchase on Jan 30th 2021. I'm writing this on July 7 2021 after countless calls to Carvana customer service and being told over and over by different reps that it was being taken care of. I still do not have a license plate or registration. They continue to send temporary tags but this is a major inconvenience because we need registration to get gate passes for our neighborhood. This has nothing to do with COVID delays, this is just mismanagement of the process and not having proper customer service processes set up to ensure situations like this don't keep falling through the cracks with no one owning the resolution for the customer. Great concept and would use them again if it weren't for the registration experience.

I will tell you I have never had such an easy experience buying a vehicle. I would buy again through Carvana. One downside is - you may or may not get your vehicle on the date it is to be "delivered". Unfortunately, mine took a week longer to get to me. I don't know the circumstances but I waited patiently. That brought my experience down a notch but I get there are delivery issues. That being said, I still recommend Carvana.

Updated on 07/26/2021: At the beginning of July I'd posted a review of Carvana stating how horrible they were based on the three delivery cancellations and lack of information about the car with only three minor defects. Since then, nothing has improved, they have cancelled three more delivery dates. The good news is, the car I ordered on 6/9 finally arrived on 7/26. Turns out, part of the delay was due to the fact they had sent the 2013 Mercedes SLK to Maaco for some unspecified reason. If you know anything about Maaco, you should be appalled by that decision.

So first of all it took almost 4 weeks to get a vehicle. We had to switch the insurance three times because the first time Carvana drove our vehicle out, they wouldn't leave it because of our trade in (and a down payment was not even needed so the trade in was just an extra payment) that in itself was traumatizing. We were then told that it could not be delivered again for another 4 days! The vehicle was 4 minutes away from our house, but we weren't allowed to pick it up. This was over memorial day weekend, so that is the first time Carvana ruined our vacation.

On April 15th, 2020 I traded in my Tesla model 3 for a Jeep. The process for me to come pick my car was flawless, I was made to believe so. However there was an error in the paperwork from Carvana, today is July 6th 2020 - it's been ~3 months and I am still waiting for "white-slip" and payment for my trade in ($22,000). Their business model is all online, which has its plus - till you end up in my situation. There is no one person who is handling my case, I call the customer support number (8445073599) every week and every time this is a new person, there is no case # been allocated, every time I explain my problem, they acknowledge the issue (thankfully) and say it's under processing. Overall I am sad, I am sad that I have to write this review. I am sad that there is zero respect for anyone's time anymore, I am sad that all Carvana cares about is selling the next car which the max profit.

The purchasing experience was great. Quick and simple. The pickup process was great also. Unfortunately I wanted the car to be delivered, not picked up, because the vending machine is close to two hours from our house. One day before our scheduled delivery date I received a text saying it was still on schedule and giving me final instructions. On the day of delivery, about 7 hours before the delivery time I received an email saying delivery was delayed 8 days. Which wasn't going to work, because we would be out of town. When I called customer service they said the car was delayed due to a staffing issue (someone called in sick). Which I understand. However, they also said the car was arriving at the depot that day. The car was about 90 minutes from home, and they could not tell me why I would have to wait 8 more days for delivery. I could understand a day delay, but not 8.

Carvana and its team are very involved with its customers. This is a very good way to purchase a vehicle well within your budget without the hassle of a dealership. This was by far the best experience I have ever had with buying a car. They were very professional and courteous to me thru the whole process.

Bought 2019 Lexus RX350. Received email after bank closed that due to price, I needed to use a bank check, direct withdrawal, or wire funds. Before bank opened next day received email saying I missed my deadline for a decision and my order and delivery was cancelled. I called, resolved, wired funds and had a new delivery date. This was postponed a day due to “logistics”. Car was delivered with serious corrosion on all four wheel hubs which was not shown or noted in description. Was told it would definitely be addressed. I accepted the car and went to the repair facility they recommended. They could not refinish the hubs. SilverRock, their warranty agency could not locate anyone to refinish the hubs and said that they don’t replace them. That I may need to travel several hours to obtain the service. And yet, they didn’t have any facility to refer me to, so between a rock and a hard place.

Purchased a car but didn’t meet my needs so I was able to swap during the seven day grace period without a problem. I will shop this way every time. Delivery was on time and took only a few minutes. This was awesome!!

I ordered a car from Carvana and my delivery date was confirmed. Over the next few weeks I continued to receive communications that everything was on time and expected to be delivered as agreed. The night before the delivery I received another confirmation. Five hours before the scheduled delivery time, Carvana notified me that my delivery would be delayed and that the earliest new delivery date was in 6 weeks. I spent hours on hold and talking to customer service agents. One promised to call me back and never did.

I tried to sell my car and had a scheduled pickup. But on the scheduled pickup day, Carvana cancelled my appointment without any notice so I could not figure out my appointment was cancelled until I checked the website. I contacted Carvana and Carvana mentioned that some sort of issue on my side of the site even though I did not do anything about cancellation.

Once Carvana find someone to finance your car, they factor in what you want to include with your purchase. The cost and payments are then given. The process is seamless and done with minimal time. I love Carvana and what they stand for.

For starters, I asked for an offer on my trade in. It took 2 weeks and the offer was insulting. So I decided to continue a purchase without the trade in. I completed the purchase process, uploaded all the required ID and employment documentation, scheduled a delivery date and signed all the contract documents. 2 days later I log on to check the status and they ask for all the same information again. I'm getting a try around from the automated system and trying desperately to speak with a human being before my hold expires on the car I want to purchase. A human would text and before I could reply I'm back in the automated system. I am extremely frustrated and can't believe this is how Carvana does business or that there aren't more people experiencing the same thing...

Carvana doesn't really show pictures of the car, just its imperfections. So in a sense you are buying blindly. The car I purchased has more imperfections than carvana had listed. It was also in an accident (new bumper and painted over scratches made that apparent) but because it wasn't on CARFAX, carvana listed that it hadn't been in an accident. Although carvana is paying to fix the imperfections, I have to take time off from work in order to get it done and they refuse to compensate for all the things wrong that they never listed even though the car supposedly had a 150 point inspection.

I bought a 2017 Range Rover HSE with 21k miles that had the 150 point inspection so it said. I waited for delivery 2 weeks. Then I get an email that says delivery delayed. I call them to find out why, and they say they found an oil leak. I asked for more detail. She called me back hours later and said the intake manifold, oil filter housing is leaking, and it needs tires and brakes. They said they will fix it and reschedule for 3 weeks later. Well another week and I get another email delivery delayed! I called again and they said more issues and RUST! She said RUST! Something shady is going on so I cancelled! What they did was get the car in, wash it and put it for sale WITHOUT inspecting it! They inspected it the day before the first delivery and then found all of these problems. We cancelled 2 vacations because of them. This was a gift for my wife. What a let down.

I bought a 2014 Jaguar F-TYPE convertible and was so excited to get my dream car! I took it to one of their preferred repair locations to get it checked out during the 7 day return period and they told me that I needed to take it to a Jaguar repair shop. They were not able to look at the car until after the 7 days waiting period! So...first the tow truck driver the delivered it, dragged the front end of the car and damaged it! Then it was taken to Maaco to get repaired! Now back to the Jaguar repair shop! The car needed 3700.00 in repair work!