Cars.com Reviews

I purchased a 2019 Subaru Crosstrek in good faith that would be the color that was advertised. It was supposed to be blue even though every photo of it appeared to purple. I was very clear that I didn't want a black vehicle. Once it was delivered, I noticed it was black. I paid to have it inspected at the Subaru dealership and discovered it needed $1300 worth of repair for break pads, rotors, air filters, the correct wiper blades, etc. They paid for the repairs but never once tried to make things right for fraudulently advertising this vehicle as the wrong color. I will never purchase a car online again.

I listed my car on Cars.com in December. I got a couple of messages but no sale yet so in January I went to renew the listing and was told they no longer allow private listings?? This was annoying enough by itself as it was not communicated to me at all while I painstakingly set up and ran my ad. So I asked a chat rep, they explained it was a new policy and I was obviously frustrated & asked "what the -- for?"

After going through the whole process of signing up, giving them the VIN and all the car details plus the CC# and then OKing the listing, I hit the LIST button. And got the verification email. The next day I went back to update the photos and was not able to edit the listing so I went to a live chat. Only to be told that Cars.Com had decided to not list private ownership cars at this time. My car had never been listed. Their policy, I found out had been in affect (effect?) for a while. The Chat person said "Sorry, anything else I can help you with?" I inquired about my personal info and CC# only to be met with silence. I then went to the site and yes, they are asking people to Sell Your Car. I was able to delete my listing.

I listed my car for months and paid the fee. I included lots of beautiful pictures and a low price to go with it and still couldn't get it sold. I barely received 1 lead the whole entire time. Would not use again.

Posted my car and it didn't accept all of my photos then wouldn't allow me to delete or upload new ones. Contacted customer service and Mr. ** was completely unhelpful. He ended my contact while I still needed help and had a question to be answered telling me to delete my ad if I didn't like it. I paid to be insulted by some guy making minimum wage. Not worth your time or money to deal with this scam of a site.

I purchased a car from a private seller last month and basically buying my first car I was excited. Come to find out the seller wasn’t honest at all about the car on his profile or in person. He said nothing was wrong with the car and I test drove it and everything. I asked him again, "Is the engine transmission etc. good?" He said, "Yes no problems." I said, "Okay." We continued or transaction and I got the title and left. The very next day the car started shaking and everything so had it checked out. Come to find out the tires was balding on the side I couldn’t see. That was $420 for one tire.

Found the used truck I wanted 3 hours away at a fair price. Took me 3 months of searching but I found and bought my truck of my dreams. I would buy from that dealer again for sure. Thanks DTM DanTheHockeyValleyMan.

Shopping for a car from this website is very easy, this website is Super User friendly. I use to go to other random website to see cars, but not all of them were good because there's always a scam situation. With Cars.com there is no worries. The details of the car is very easy to understand and you can always filter out the things you need or don't need. Very simple and easy.

Great page with a lot of options for sorting. Really great experience but you should not let seller put call for price as it annoying if I like car to call for price. Otherwise great web page. Good quality and have great availability for search on different makes and models. Really like of the price rating helps a lot.

Both are great sites, easy to use, provide all of the information necessary in order to make an informed decision. No salesperson to deal with, the price is the price, good product description. Overall a great experience with both sites.

It is a good site with many, many car/trucks to choose from. Their filters enable you to look based on zip codes, price and car model. I especially like being to enter my zip code and how many miles away that I could go test drive.

Was easy but not much feedback on what activity actually happened on the page or my ad. I had two people reach out about my vehicle but neither followed up. Almost thinking it was a robo response because of the words and language used in the response.

I really love how easy the navigation online is..and also in person they make you feel as if you were family. They have a really nice selection and they aren't over priced. I would always do business with these guys...now and forever.

I have been searching for a car as I am preparing to move to a city with limited public transit. Cars.com was great because I could read reviews of others as well as compare the cars. I also found the support to be super helpful. They were quick and gave me tips on finding the right car for me!

Cars.com provides a nationwide search with a range of options. Even the not so common vehicles are easy to locate. All listings appear to be legitimate which helped when inquiring. Still pursuing my search for the right vehicle using Cars.com.

It seems Cars.com has more cars listed than others. I have used Vroom and Carmax before but they aren't as informative. I like looking and shopping on cars.com before driving around to lots. I go fully informed before I get there.

Incomplete responses to vehicle queries. Accurate details seemed lacking. Spent too much time for limited outcomes to queries. It's a site that will reveal general info prices... Not really all that helpful.

It was fun using the cars.com site to build my dream car. However the price was way over what I expected and I could not purchase the vehicle. I bought the same vehicle for $5000 less on a car lot that was a certified used car.

I usually go to the dealership of the car online. But some times I'll google what I'm looking for and then different site pop up. I look for people's comments or stars and click that site then I look for all of the options that I want. But I have certainly used autotrader. We sold a vehicle on cars.com. That was a smooth transactions. Shopping more and more online- everyone. Safer and all.

Cars.com is a very popular and creditable site. I have a few troubles with it though. Firstly, any vehicles are not close enough. I requested 50 miles or closer and received cars 65 or more. In this requested I have no particular cars just all available. Secondly, a lot of the prices were a little bit over to 250 dollars over. I have tried other sites and became overwhelmed with sales and warranties. I'll still use Cars.com to make a decision on my car.

Customer Service and Loyalty is very important I me and when a company focuses on these characteristic it means volumes if many words could ever express. Cars.com research their products making use the customer get the better deal.

I hate going on a car lot when the business is open but in turn, I can't always find out the information I want to know. I've used Cars.com to look for a vehicle that we are interested in and that's in my area and price range. I make my list of vehicles and where they are plus the particulars. I then can get a visual on the vehicle, without pressure from salespeople and then go back to drive the one or ones I've found fit what I'm looking for best.

I really enjoy shopping for cars on Cars.com. They make it fun and easy to look for the car of your dreams or maybe even a car you never even dreamed of buying before. This site works more like a tool to shop for cars rather than just place to browse cars and make a decision on what to buy. I don't think there's another source of information that I've learned more about cars from than at Cars.com.

I'm new to Endurance but I look forward to them being there in the future when I need then.. it feels comfortable knowing someone is there to help during tough times.

The website is easy to navigate. Which is key to any website. It also has a lot of filters so you can find exactly what you are looking for without weeding through pages. The one thing I could do without, are the sponsored ads from the dealership.

Finding exactly what I was looking for was difficult. Getting to the correct year and model were very tedious and most of the time I just settled for what they gave me. Everything else seemed fair and prices seemed to also be in line.

Good site, easy to navigate and select what I need and plenty of options for you to narrow down your choice. Site loads fast and doesn't crash. Like using this site very much and have thought of using it to actually purchase a vehicle.

This site had less pop ups than the dealer sites which are totally annoying with same filtering capabilities. It was accurate in saying the cars were still available. The only thing I’m not certain of is, are they only showing you availability from dealers who pay them? Because I do not think everything in your area comes up.

The site is intuitively laid out and the filters allow you to find the premise make and model you are shopping for. The site is updated routinely for new additions, however some vehicles on the site remain after the dealer claims that particular vehicle is no longer available. Which brings to mind the old 'bait and switch' scheme.

I like how it shows Good Deal, Fair Price, etc. The website works well and has a lot of filtering. You can save searches and know when new vehicles are listed. The consumer reviews and ratings are very helpful if you are looking at different makes and models to determine what works for you. I also like the payment calculator.

I like using Cars.com because it makes Shopping for a car quick, easy, and not overwhelming. I can see a lot more cars and look up information about them from my bed. I've really never had any issues with the website and it's easier to use and more helpful than most other sites that I've tried. Cars.com is definitely the best from their layout to their navigation to their features to their cars, their inventory everything they offer customers and how easy they make it to the shop. I've tried pretty much every website you can think of, and cars.com always comes out on top.

It was a lot harder using a site than going to a car lot in person especially if it's a used car. I would not likely use a car site as my deciding factor to buy a car. I would have to go to the lot to confirm what I've seen through the site. The only thing is that Cars.com gives good pictures and the specs are described in great detail. The site is easy to maneuver and find things or information needed. Simple and straightforward. Just not enough to base my decision on. It was convenient in finding photos of what interests me and giving me similar options of what I'm looking for. Site that was recommended. It was not bad. But I can't talk to a representative and ask questions if needed. I would definitely need to go to the car lot to confirm if what I've seen on the site is correct.

The site needs improvement. I like cars.com because you can really see about getting a quality car and find out if the car works or not which is pretty good because if you went to a car dealership they may not even let you inquire further about if the vehicle has problems or not. The only thing I dislike about this site is that there's a lot of people who are not serious about buying a vehicle. They will act interested but they will not want to buy anything. They would rather you give them the car for free. Well I don't think so because it costs money to buy a car. Plus you have to take care of the car too.

My overall experience went well. I enjoyed the smooth and easy process of looking for cars to purchase online. I liked that I was given many many options for my car search. I liked how easy to access the website it is. I liked how easy to navigate the website was as well. I chose to use this car site because of recommendations from family and friends and others who have previously used the site. I would like to see more customer reviews on the website and maybe a chat online option to speak to someone about the experience and to ask the questions I have at the time of browsing the site.

I recently purchased a 2017 Dodge Journey. I did extensive research prior to my purchase and found that Cars.com was very valuable in making my final decision. When I visited cars.com, I was pleasantly surprised and also thankful they knew exactly what tools I needed to find the best car for me. I found that it was very easy to find and compare multiple cars in my price range and the website was so easy to use. They make researching and buying a new or used car much easier than I thought it would be. I wouldn't change anything about the site. Everything you need is right there in one place.

They were super friendly and very helpful. The customer service was very helpful with any questions I had regarding the cars I was interested in. Also the site was very easy to maneuver which was very convenient. They have great deals and are very kind. I don't feel like they are trying to scam me for more money. I also have friends and family who have used this site before and had great success in finding a really nice car.

It was good experience. You could search several different options and look by the location of where you are at. It was an easy to use site with very little lag time on the page and it was very informative about each car's details. I like the variety of filters you can use. You could put in the price, versus the type of car, Make, model, color. Different features you would want versus the years and everything. But sometimes the information isn't as good. If the cars are no longer available it doesn't let you know so if you go to the shops it's not there.

The website listed several cars in my price range that I really am interested buying. But I am not sure since they did not have the carfax available to me to look at. KBB lets me know more about the prices and the average costs than this site does. I would love to be able to have an average cost all over the United States for cars. But I love the fact that I could do baseline research on cars and pickups. But I still need more information about the cars and have the ability to test drive them too.

I loved being able to look up specifics like price range and year. The variety of choices were also nice, I'm very picky about prices so that was perfect! Also, I like the detail of what to search and seeing the actual car picture. I like scrolling through being able to cancel out the ones I don't want. I like how many choice are available! I would disapprove if they don't have reviews of the site. I would remove the ads from the website. The look could be a little more appealing, when it comes to the actual website to draw in customers.

I used websites for purchasing car I wanted to purchase. The dealer AMG was horrible after I bought car. I can’t get any satisfaction and Better Business Bureau was not helpful. I don’t know who can help.

I found this site a great reference for new and used SUV shopping. Large selection and good vehicle specifications. Then I compared my research with CR - Consumer Reports. I always trust CR, period.

Cars.com always provides accurate info on identified cars. Among the 6 or more sites that I use, Cars.com appears to be most accurate as to current availability. The site is also one of the best as to user friendly.

I began to utilize Cars.com when shopping for a vehicle to replace my Jetta TDI. I was immediately struck with the broad vehicle selection. Even better was the fact that the site gives a direct link to the various dealers. I was able to select vehicles interested in, and compare the differences. Cars.com was instrumental in my vehicle purchase. Sometimes, I visit the site just to browse, and gather information on offerings. Great site!

Cars.com is great because it provides a huge inventory of quality cars. Further it provides all the information you need about the cars and what they look like. This includes providing specific retailers in the area you live that sell the car you are looking for.