CarMax Reviews

We went out to the car and the buyer noted liquid on and around the engine. She also noted that when she returned from her test drive the car was smoking and the smell of burning coolant was what led her to inspect under the hood. She pointed out the smell to me and Jeff when we were out at the car. The buyer noted that the issue could be serious and make the car un-drivable, but she wasn't sure because she was not a mechanic. I pointed out that the car was not smoking when I pulled into the lot, even though I drove a longer distance than her test drive was. Jeff also commented that when he went out for his initial inspection, which was only minutes after I had pulled up, he did not see any smoke and did not smell the distinctive smell that the buyer pointed out to us ten to fifteen minutes after returning from her test drive.

My daughter, who was with me at the time, immediately called an old employee of CarMax in the area to discuss the issue. He used an Autel Maxidas scan tool to determine what codes would arise to determine if there was truly an issue. The coolant indicator light was on due to a low coolant level code. At the time the code appeared the car was traveling at 67 mph with an engine speed of 6234 while only in 2nd gear. The test drive area around CarMax in Laurel have speed limits only up to 50 mph, so why did the buyer accelerate the car excessively to reach speeds over the speed limit while still being in such a low gear. Since this mechanic is an old employee of CarMax he asked which buyer is was. When my daughter stated she was a small Caucasian woman with thick glasses, the old employee immediately stated that she has broken cars during test drives before, along with many other buyers. Why are buyers who have damaged customers cars in the past allowed to continue to do so?

After I decided to ultimately sell the car because I wasn't left many other choices with the new state of the car I was asked to move the car into the service garage so an employee could remove the tags. At this time we noticed the drops of coolant on the pavement under the parking spot. We went back and looked at the spot I had initially parked the car in when I got to the dealership and the spot was completely dry. I was given no choice but to sell my husband's car for a lower price than expected with no real other options due to the poor mishandling of customer property by a CarMax buyer. This is completely outrageous, total lack of common decency in the corporation and its employees. This was my first time to Carmax and will be my last. Any anyone I know will know the treatment I received.

Finally, my husband decided I needed to have a car with a warranty, so we went to carmax. I chose a 2011 Kia Rio SX because it has 4x100 lugs, which match the new wheels and tires I bought for the totaled car. We added the car alarm and extended warranty. It was also missing a trim piece from the top of the car. They claimed they ordered the trim and alarm and scheduled a service appointment for the following week. I called the day before my scheduled appointment to verify they had everything. Glad I did, because the service department had no clue what I was talking about when I asked about the trim. After several calls, they finally said they would have it the following week.

I took it in the following week and dropped it off after work so they could start it first thing in the next morning. I was told it would be ready by noon the next day (Friday). I called to check on the car around 11 and was told that it wasn't ready, but would be ready soon. They said they would call when it was ready. By 2, they still had not called, so I called back and they said it still wasn't ready. By 4, I called and they said it still was not ready, but again, they would call me back. At 4:30, I called back, since I needed to verify transportation to get to pick up the car. They finally said that the car would not be ready until the following day. I requested a loaner since they had had more than enough time to do the work. (All they were doing, was installing an alarm and a piece of trim....9 hours later and they still haven't finished.) They said they would have to look into a loaner and call me back. Just before 5, I called them back to follow up, they finally agreed to give me a loaner. For the safety of my vehicle due to the fact that they were going to have my car over the weekend and the fact that their store is not in a very good area of town, I requested that my vehicle be kept in their locked fenced area.

Over the weekend, I drove by after hours only to find my car sitting in the open parking lot. Needless to say, I was not happy. If I had my other set of keys on me, I would have taken the car. The following Monday, I called first thing in the morning asking why my car was not secured over the weekend. No one could give me a straight answer. They never did address this.

I called them around noon to check the status of my car only to be told it still wasn't ready. I called again a few hours later and was finally told it was ready. I went to pick it up when I got off work. I waited 15 minutes for someone to assist me. After turning in the loaner and waiting another 30 minutes for them to figure out where my keys were, I went out to leave. I checked it out, the alarm was very lame to say the least. Mothers alarms are much better for the same price! Oh well, at least it had an alarm. I get in, turn it on, go to set the stereo only to find it doesn't work. I went back in and demanded the loaner back. This should have been my second warning.

I started to track my gas mileage only to find it grossly under what Kia claimed the car gets. I called carmax to ask them about it and they said they knew nothing about this. They recommended I use different gas. Two weeks later, Kia settled a class action lawsuit about their overstated gas mileage. I do not believe that carmax did not know about this lawsuit. There's warning number three. I should have taken the car back right then! But no. The cars check engine light came on about a month later. I called carmax because of the warranty. They refused to do anything about it and said that since it was still under the manufacturer warranty, I would have to take it to a dealer. Total fiasco, but finally got the car back. Warning four.

From this point until about three weeks ago (13 months from purchasing this lemon), while driving home, the car starts to shake violently and the check engine light comes on. I stop at the parts store to run a diagnosis. Turns out it was misfiring on cylinder 3....REALLY, this POC only had 36,019 miles on it. I bought spark plugs, and changed them. This seemed to fix the problem for a while. Now, it has started sputtering again when I'm stopped. I am looking into the Texas Lemon Law.

Carmax is not the Salvation Army or United Way. They charge really high interest rates for their cars and both dealerships if you let them will bury you into a car that you will be greatly upside down someday when you want to get out of the car. I also sold for traditional dealerships and they do the same. Be a smart consumer and a good negotiator but I would never buy a car at a fixed price unless I got wholesale value with Edmond's or KBB. People do not realize this but you can buy a new car for the prices CarMax has on their used cars with low APR's, which means lower cars payments and money saved.

I looked again on the website. I don't see anything about their policy, except "We'll buy it regardless of make, miles, or condition". I looked at their FAQ, and nothing about having to be in miles. CarMax needs to change their advertisement and add a disclaimer. Or train their salespeople to tell customers right up front about their policy of cars imported from other countries. The salesperson was nice, but you can tell all he wanted was the sale and did not have his facts straight. Waste of time. I believe they were going to keep trying to come up with more excuses, even though I told them I have the documentation and would get the odometer changed over to miles.

I have never notice that my front tires are almost bald and only had the car for 5 months. Now Brynn and Randy the carmax service manager said they will pay half for the labor if I want Ford to fix it. I told them no and then they said I had to pay 500 dollars for the diagnosis. I told them that the agreement was I would pay for the diagnosis if it was under 500 dollars and wouldn't have to come out of pocket if it was over 500 dollars. I was also told by them that they would hold my car until I pay them. Carmax never did give me a vehicle while my car is being serviced. Brynn told me to go spend my own money and rent a car or catch the bus. My complaint is I shouldn't have to come out of pocket for repairs because if they inspected the vehicle like they are suppose to then I wouldn't be in this situation.

All I want is for them to do the right thing and do a fair trade and give me a new car or give me all my money back... I haven't had the car too long and it's not like I'm making payments on it, 2 months without a car or even a complimentary rental car... Carmax will never have my business ever again. They are shady and criminals. I have been so nice and patient with them and they don't have the time or decency to give me a call to tell me anything about my car.

Took about a couple of minutes, then he came around. Stated he just buy a new battery in the car. My husband looked front to back up and down. He stated the carfax shows no accidents, but on auto-check, it shows an accident on front left passenger door, not a big deal to me but they still didn't bring the price down after that. Mind you, my Toyota has severe front end damage and it runs good still. Took it for a test drive, no problems. Got back to the office, he appraised my car for $2500, they pulled up it got hit twice, body work paint visible, whatever. KBB had it at $2715, works for me for a 160,000+ miles car. I put down $2000, received a check back for $500. I added the extended warranty, which I should not have done, but I was buying a new car and wanted to be covered, just in case.

The total (tax tile, fees, warranty) went from $18,999 to $20,044 total. Finished up and left. Came back 2 days later, with my check from the credit union to pay off Carmax's high loan. People keep telling me at work that my lights were on. I watched the lights on day, stayed on for 8 minutes (car was turned off). Tried to fix them one late night with husband. The next day, went to crank up the car, battery is dead due to the lights (hence what happened at the car lot before). Took it back to Carmax, they sent it to Ford, I had a loaner for 4 days, Ford fixed the Front lighting module. A week later, I noticed that my radio would not go off, the lights would stay on when I turned the car off & tried to lock two doors and the door ajar warning always came on. Took it back to Carmax, they tried to fix, but ended up sending back to Ford. Took 2 days, was fixed and drove off.

All this happened within the 30 day warranty. I take my car to the Ford dealership, as they know what they are doing and they stated a stud was stripped from the front passenger wheel. I'm over the 30 day warranty now. I called Carmax, they stated they will fix for free. Will take the car in 10/17/14 as they have to order the part & there is free opening. In short, whatever happened to my car (which was minor) they fixed, no questions asked, no fees. I don't use their service department but when I have a problem, they are always willing to help. Hopefully I don't have to use the extended warranty, just don't like that it cost so much. I love my car so much. More than likely will not purchase from them again (next car will be another new car in the future) but I will recommend if the person does their research!

A reputable dealership won't put bad parts in a car either would they? The battery was too small for the car so it looks like they replace parts with inexpensive faultily parts, and will not help you at all if they go bad.. Carmax basically told me to "** off, it's a week over your 30 days"...

My advice to you is don't buy a car from Carmax. They are not to be trusted. Buy your car from a reputable dealership who cares about their customers. And if you don't believe me, Check out some of their reviews! ** If we allow big companies like this to keep taking advantage of us like this, well then there goes any customer service. Please if you have had any dealings with this company, I would love your comments. Read more at **.

Hyundai of Greer stated that the sparks need to be replaced. Instead of replacing the coil, they put on the services report that I refused to have this done. Why would I refuse work that needed to be done, this is a lie. Within a month later I had the same problem and they then stated that I did not put the gas cap back on corrected. After they told me this, I continued to have skipping and I took my car to Benson Hyundai and they are the ones that told me about the coil problem.

On 9/16/2014 once again my car start to skip and the engine light came on. I called Carmax service department at 10:00 am and they told me they would not pay for the towing or placing me into a rental car. I am still fight with them and it is 1:30 pm. They are placing the blame on me and cannot see that they placed a unsafe car on the lot and now the road.

They have a 14k mark up on their used vehicles. I took my vehicle to a Toyota dealership and they offered me $31,000. $9,000 more than what the rip off Car Max vehicle offered. I will never go back to shop at Car Max again, nor any of my family, friends or anyone else I can tell. The people running this program should be behind bars and the doors should be shut. How do they stay in business taking advantage of the public?

I waited so long for them to change the oil. Someone came and apologized telling me that the reason for the delay is because they found an electric wire that needed to be fixed and charged me an additional $42, Really? Of course I did not know then what happened until recently when I took the car to a different garage after I exhausted myself dealing with the service department at CarMax. I just can't believe it, GLUE? How can this company continue to operate? Where is the attorney general? Why nothing was done to prevent these scumbags from operating a business. Get on the internet/. Check the BBB how many complaints about the service/repair department and they get A+?

I've spoken with John, the sales manager, who informed me I may not have to pay for them to diagnose my car. He informed me I would receive a call from the service and repair shop. Funny how it took them almost six hours to give me a call back. I felt like I was receiving the runaround from everyone. Then I was transferred to Bob who is the Purchasing manager. I do not know why I was transferred to him when he couldn't help me. Finally the service department calls me after almost six hours later. I spoke with the manager of the service department by the name of Ryan to only hear I need to come out of my pocket even more money. If you invest so much into a car, you should receive free diagnostic tests for one year or a one warranty on each car sold. Then have the extended warranty kick in after the first year. You want repeat customers which can increase your sales and generate referrals/repeat customers versus having angry customers who will give horrible/bad reviews and will talk bad about your products and services to anyone they know or even strangers.

Throughout this process I would speak to whomever was available because no one was consistent or followed up with me. I didn't like the car once I saw it. It wasn't what I was looking for. After going to various car dealers and still looking online with Carmax, I found the car I wanted! I was excited because the price, mileage, color & size was what I was looking for. My fiance & I drove in a thunderstorm 1 hour away to see this car. I called and spoke with a salesman to let him know we were on our way. No one came out and showed us the car. We were told the aisle the car was on & we looked at the car, sat inside and I knew I wanted it. Due to the storm and our work schedule I told the salesman we would be back in 3 days but I would call him the next day to confirm. The salesman put a sold tag in the car with my name on it (I saw it myself).

I spoke with him the next day, Wednesday & Thursday to ask questions and confirm a few things. Friday we had an appt at 1:30 pm to pick up my new car! We arrived Friday afternoon and was told the car was no longer available. It had been sold!!!!!!! What?????? I had my down payment, I had taken the day off work, I had planned my entire weekend with my new car!!!! I was told, "I'm sorry, but look around and see what else you like!!!!!!!!" I left hurt, disappointed & an angry non-Carmax customer!!!! It's been almost 1 week and I haven't even received a courtesy email or follow up call. All the sales managers were too busy to speak with me. I'm not too busy to let everyone know that Carmax has terrible customer service!!!!

To this day I've had my car for 16 months. It has been in the Carmax shop/repair center 9 times with noted issues, and 2 times out of shop with noted issues. Most recent issue being my back brakes needing to be completely replaced. This is a cost of $1,300. I took it to 3 different service centers, Goodyear, Sears Auto Care, and Firestone. All have quoted me around the same amount and all have said this issues, 1. should not have happened within 16 months of purchasing a car off a lot (even if it's used they have to inspect and repair these issues if they come up!); 2. My brakes could have gone out at any moment (just as a note the brakes only squeaked or made some type of alarming nose 3 days before i took it in).

Carmax has been contacted by me many times, and I have talked to the site leader. I was told by him these exact words, "What do you expect form a car that is 11 years old?" Although I can't argue that an 11 year old car is asking for some repairs down the line, I bought this car from Carmax, a CAR DEALERSHIP! that promises a 120 point inspection. This car was on YOUR LOT! And on your website and for sale by your company with your name on the back! I don't care how old this car is. No car should be in the shop costing me $3,000 in 16 months! I am so furious, I will never do business with Carmax nor will I ever tell anyone to do business with them!

5-Day Money Back Guarantee means 5-Day Money Back Guarantee! When I returned on the 4th day, it only took 20 minutes to return the vehicle. Even though I did not end up in a CarMax car, I highly recommend their business. You will have it your way without the hassle and timely visits like with other dealerships! You're the star at CarMax.

I try and bring it back to CarMax and they let me know that there is nothing they can do and my CarMax MaxCare doesn't cover this. I go get it fixed myself ($700). Then 2 months after me having the car (after the sales person tells me that the brakes were just changed because that was my only issue with the car before I purchased it), I had to change my brake pads and rotors *not covered* ($400)! Then 3 months after that, I had to get the alternator changed (MaxCare covered so I just had to pay deductible).

So now I am so sick of paying for repairs and also sick of the car in general so I try and go to trade my car in at a Ford dealership and find out that the car has been in a major accident and the back had to be repaired!!! DO YOU REALLY THINK I WOULD HAVE BOUGHT THIS CAR IF I KNEW IT WAS IN A REAR-END ACCIDENT!!!!! I call CarMax and they told me that there is nothing they can do and it probably wasn't on the report when they sold me the car but I call BS because the accident occurred in 2007 and I bought the car in 2012.

The next Monday, it was not looked at. There is absolutely no communication between both facilities. The management made it seem like it was doing us a favor by "moving our appointment up to Tuesday". No sympathy for our situation. No one answers the phone. No call backs. I had to pay for a taxi, tow (over $700) and a work day because of all this. The loaner was a pain in the ass in itself. Just absolutely pitiful. I bet that payment date won't change though....

When someone did, then we walked around for about 10 min. to discover the car was no longer there. Then we had to go back inside to check the stock # and actually find where the vehicle was. The salesman assisting had issues getting into computer, left the station for about 20 minutes and during that time he had been chatting w/ co-workers, while I sat there waiting. He finally came back, got into system and found that car had already been sold. Then my car finally got appraised and the gentleman appraising it informed me that they do not offer Kelley Blue Book value. He appraised my car for $2500 less than what the Kelley Blue Book value was in poor condition. That was huge disappointment.

After that, I went back to speak w/ person assisting me with trade in, and basically he became very short and unhelpful with trying to continue with process of trading in my vehicle. I decided it wasn't the time to continue w/ process. The salesman said okay and didn't seem concerned at all with helping me stay there and make the trade. I was there a total of two and half hours and it was a complete disappointing waste of my time.

They sold me a lemon vehicle which they knew the problem beforehand. Never purchase a vehicle from Woodbridge, VA carmax and never never have repairs done. This place is a joke at your expense and the president doesn't care or give a hoot about his customers like us.

Returned the vehicle to Carmax, since their manager said they were not responsible for their car not to have Bluetooth, and that regardless that their employee assured us there was Bluetooth, they weren't going to make it right. Thankfully, Carmax has a 5-day return policy, so they lost not only this sale, but another sale for my other daughter in 4 months. Had they been accountable for their salesman and their product, they would have sold 2 vehicles!

Later on as I own the vehicle, I was told by reputable body shops (4) and ASE mechanic shops (3) that the Truck has been in a major accident on the front end (this is why it cannot hold an alignment and I have photos to prove it) but the engine had previous engine problems that turned out to be a bad motor (that was the ticking under the hood in the beginning of the purchase). CARMAX IN SOUTHWEST HOUSTON TEXAS IS A LIAR AND THEY SALE BAD CARS. The general manager Dave ** and the sales manager DARREN ** are not honest and good businessmen. NEVER go to CARMAX especially the store on Southwest freeway in Houston Texas.

My truck now has a crack block, smoke coming out of the tailpipe and no AC. In Houston Texas that is a big issue. Needless to say, I need to find me another truck which is virtually impossible since I'm $11,000 dollars upside down due to engine and front end problems. I called the corporate office in Richmond Virginia with no luck as well. I had to give the one star rating because you cannot give a no star rating like I want to give. Please let me know about my options if you can respond to this post. Thanks for the ear.

PERSONALLY... I think it's a game they are playing... Offer you one price... and then "discover" they made a mistake and offer you less. You can't convince me that a trained appraiser, that probably looks at 100s of cars a week, doesn't know the difference between a 528 and 535... The appraiser and REP should have reviewed the paperwork BEFORE making the offer!! I am glad I noticed the mistake BEFORE going back to their location!! BUT, I won't be back!

I then called the towing company and spoke with a woman named Jamie. I explained to her the situation and that the car was not in my possession at the time of the incident because I had sold the vehicle to CarMax (Orlando, FL location) nearly a year and a half prior. She told me to fax over the Bill of Sale and she would see what she could do. I sent it to her and called her back and she then informed me that even though I sold it CarMax, it was never taken out of my name. And because Stepps Towing is now at a loss, they cannot do anything about it. She said CarMax would have to pay the lien in order for this to be removed. I then called Customer Relations again because I had not heard back from Wendy. I spoke with Sharon who said that she would further investigate as well. She also told me that she would contact the dealership that I sold the car to because it was their responsibility. Then she proceeded to tell me how it is not their fault and that it was whoever they auctioned to car off to fault. (this became the blame game). She said that someone from the Business Offices of the dealership would get into contact with me.

The next day I had not heard anything, so I called Customer Relations again and spoke with Dan. Dan then got into contact with Business Offices at the Orlando dealership and had Swaline call me. She said that she was going to investigate what happened and get back in touch with me but if I could bring in the paperwork that the DMV printed out for me with the lien information. I told her I would be in shortly. About 30 minutes later I came in and she was on break conveniently. So one of the staff members made a copy and took down my information, but not before he whispered to three of the employees working in the office making me feel like I was being discussed since they all started staring and talking to one another.

I wrote a note asking for Swaline to call me back when she gets back from break to confirm she received my paperwork. I never got a call on Friday. I did not hear back on Monday, so I called. I got the run around again on the phone about someone will get back in touch with me. Swaline told me her manager Espy would get in touch with me. Tuesday, I had not heard back and I started to get upset. I tried calling to speak with Swaline or Espy but the employees of the business offices hung up on me. So I called back and then they kept me on hold. I started to get very upset now so I stopped in the location where I sold my vehicle. I was still on hold as I walked into the Business Offices. Of course, again, Espy and Swaline were on break. The whispers and staring continued amongst the very young staff of the Business Offices. Finally Crystal , the Assistant Business Office Manager came to talk to me. She said that they sent over all the paperwork to Corporate to have this taken care of. I expressed my concern as when I spoke with Sharon from Corporate, she informed me that the Branch had to handle it. Crystal said that they gathered the paperwork and have to send it Corporate for them to continue handling. She informed me that she would be off the next two days but would contact me on Thursday to let me know that hopefully the lien was off my record.

The next day, I decided to call Corporate myself to get some more answers or to see where I was in this horrible process. I asked for Dan, but of course got his voice mail now. Then I started to get really upset. I felt like I was getting the run around on this situation. A situation I should not be in because it was an error on CarMax. Dan calls back leaving me a message about how he is working with Accounting department to get a hold of Stepps Towing. He told me he would call me first thing on Thursday morning. Thursday morning comes and goes so I called him around noon. Again, I get sent to voice mail. Finally, he calls me back to let me know they have reached out to Stepps Towing but no one has responded so we would have to go through a lengthy process with Tallahassee which could take 7-10 additional business days.

This was unacceptable to me, so I called Stepps Towing directly. Jamie put me in touch with her Manager, Mike. He said whenever he talks to CarMax, they give him the run around, but would be willing to help me. He gave me his cell phone number and told me to give it to whoever I was dealing with at CarMax and have them call him directly. I called Dan back and he said he would have Accounting call Mike first thing in the morning. Friday, I hear nothing. Monday, all day I hear nothing so I call back that evening. Dan tells me that Mike from Stepps Towing flat out said he would go after whoever name the vehicle was in. So Dan let me know that he started the process to get this resolved through Tallahassee. Espy then called me on Tuesday and said the same information that Dan told me on Monday. She said that hopefully by Wednesday the lien would be off. Wednesday I finally got the call from both Dan and Espy that the lien was off. Espy wanted me to come into the branch and pick up the paperwork that showed I no longer had the lien. When I went in and said who I was, again the staff stared and whispered. It was very uncomfortable and embarrassing for me.

This was such a horrific experience for me. The pure lack of urgency, unprofessionalism, and lack of sympathy was disgusting. The length of time it took to get this resolved was appalling (almost 2 weeks). The run around on the phone and the not calling me back when they said they would was infuriating. I cannot believe that I sold a car to CarMax in 2012 and they never took it out of my name, and in 2014 I have to deal with a lien on my name.

A different salesman stepped in and started the process to have my car evaluated. However, as I sat the there, I realized that this was NOT a company with whom I wanted to do business and since there are MANY options available, the convenience in NO WAY makes up for being treated like an idiot. WHEN is the auto sales industry going to realize that (a) the internet allows everyone to be educated/fully informed regarding car purchases - there are NO more secrets, and (b) WOMEN ARE NOT IDIOTS when it comes to purchasing or selling cars????? I did speak to the manager on duty - while he clearly was not supportive of his employee's actions, his response did NOTHING to encourage me to stay.

5) At or during start up a loud engine knocking noise. 6) A knocking noise inside the dashboard of the interior of the vehicle. 7) Transmission: Sometimes shifts hard, then doesn't downshift or up shift without a struggle to do so. Shift sometimes will not go into gear. 8) Rear Bumper: Was address but still coming apart. 9) Tailpipe vibration: Loud vibration noise. 10) Interior: Dirty as when purchased. Can't remove the stains.

Car Max has had the car 9 days now. Excluding weekends of course. And they are still trying to determine if the car is eligible for the repairs. So now this single mom is going to save up again and get out of this CarMax car asap!! I will never purchase a vehicle from CarMax and I'll never use their service department either. $2300 for the warranty for them to refuse me for service. 63000 miles and since I did not service the trans. My valve body is not covered. This Single mom is so mad. Buyers beware. CarMax cars are not more reliable than any other dealer. So why pay more?? Multimillion dollar company made it's money screwing millions of single moms and dads and normal regular people. That saved for the $$ to buy that new/used car. To having a car that everything has broken. We are gluing my sunroof shut. I paid $1700 more for a glued ** sunroof. Getting rid of my CarMax car ASAP.

So now I am working all day until 7 pm and I am mad. I am so pissed that they couldn't just wait until both my husband and I could be there on Saturday night at 8 pm. Not cool. They are just out for a quick buck, not a neighborhood relationship. I had the car transferred for Christ sake! So now my trade-in car offer from them expires in 24 hours and I have to start over looking for another car on a weekend that I am working every day until 7 pm. Really, really messed up.

This feeling had happened after NO JUSTIFICATION WAS MADE. I've been experiencing depression caused from this whole situation. Since I'm a prisoner in my own body being disabled, "Why has CarMax neglected my vehicle putting me in immediate DANGER"? I NEVER had to leave my car OVERNIGHT during EVERY SERVICE while having service done with my prior vehicles. I have all written/typed documents on all rental vehicles, and Loaner car information. I have all conversations written contacts, times, dates, repairs, labor, parts receipts, etc. My last repairs were done with NO LOANER!! I was lied to all 10 days. I was even supposed to go on a test ride while having to spend the night with my ex-mother-in-law. It was a NIGHTMARE!! Nicks transmission, nor CarMax sent ANYONE FOR A TEST DRIVE at which I was told. It's like they were testing me.

I had written on the records before signing them the promises and who told me on the receipts. Oak Lawn Carmax's associate in service was very ignorant when I wrote comments. After getting vehicle back after my transmission was rebuilt the 1st time, my radiator fluid was dried all over the hood filter attached to the hood, and engine. I wondered what to do, so I mentioned it, but all they did was open and close the hood. I still wonder if my Blazer was in a accident during Labor Day, or after. I went to get stuff out of my vehicle when my seats were down in the back. Why would they do this? My son was my witness. We looked at each other because I could have brought it back after Labor Day. Why did I have to rent a car? Now I'm really suspicious. I've been really upset. Plus all this because of my tires being stolen and NEVER compensated plus, repeat repairs not corrected. Had I known Carmax was going to do this, I would of NEVER purchased ANY vehicle from them.

I was told if faulty stabilizer link(s) caused ANY damage to my vehicle that parts that ALL REPAIRS AND PARTS WOULD BE done and replaced at NO cost to me. Since I'm permanently disabled and 49, I've been taken advantage of to where my life has been in DANGER from Carmax. The repairs have NOT been completed appropriately. I have names, dates, times, discussions word for word, receipts, and folders in a thick 3-ring binder. I stopped driving it, and doing without food, medical care, prescriptions, and needing a vehicle to go to the ER, and other family parties, including my biggest church, Mother's Day, and soon Memorial Day festivities. As long as I can lay down, stand, walk when my pain gets bad, I try to deal... I need a re-surgical procedure on my Cervical Fusion that was done on 4/29/11.

If I had, or even NOW get into a vehicle accident, it could jeopardize my LIFE!! My front left brake has stuck and hasn't worked properly since 12/2009. When it gets cold, it sticks which has caused me to go into the intersection, and I have avoided MANY accidents. Since THAT DAY, my tires had been stolen. I also flow into other lanes when I hit ANY BUMPS!! Since I barely drive it because I'm EXTREMELY PETRIFIED, I ONLY drive when I needed to when NO RIDE. I was told since my tires were switched there at the Tinley Park location, I had to take my vehicle BACK to OAK LAWN Sales Associate whom was my Salesmen, Bill **. All I was told was they will look into it! I had postponed my fusion because of it. I was suffering chronically and intensely. The surgeon finally did the surgery in April of 2011.

My Stabilizer Links went bad, and had to argue just to insist the loud noise was happening. "The WORSE THE STRESS, the WORSE THE PAIN!!" Because someone at the transmission company whom test drove the vehicle and heard the rattling, Carmax couldn't charge me a separate deductible. They TRIED! Because they felt bad, I was told ANYTHING that has been damaged, parts, anything caused to go bad because of the bad Stabilizer Links it would be covered! I have all records. It was to my amazement after going over ALL written records, receipts, I was shocked for what they've done that my pain has become even more bearable! I fight myself to stay away from stress because of ALL THE PAIN!! I just pray to our Lord, justice, for once in my life, does Prevail! I thank you for your time and consideration....

CarMax had not done any of that servicing. Also, there were leaks in both AC hoses. I took the car back to CarMax for diagnosis. Nothing that needed to be repaired was covered. They said that they couldn't find anything wrong with the AC. I went to see a manager and repeated what I had been told when I bought MaxCare. She called in someone from Service. He told me that often when women buy a car they get "all excited" and don't really hear what is said. I told him that I had been listening very carefully. His reply, "Let's not get emotional." I had the repairs done elsewhere except for the AC. I bought time by having the system charged a couple of times. Each time it lasted for a few months. It was obviously leaking.

In May 2014, it would no longer accept a charge. The diagnosis was (again) leaks in both hoses, and now the compressor as well. I went back to CarMax, with paperwork showing the location of the leaks, to try one more time. They diagnosed only the compressor, submitted it, and were denied. They reworded it and this time it passed. No mention of hoses. The diagnosis was supposed to take a couple of hours. They didn't call when they said they would, leaving me hanging and waiting. They did not give me any indication that I wouldn't get it back for two days. Had I known, I would have made other arrangements, but by the time they finally called, it was nearly 6:30 and I was stuck.

I think there is something very wrong with having to shell out $$ to diagnose problems, only to find out that they aren't covered. It should be upfront whether something is covered or not. I don't appreciate the way I've been treated, ignored, and - I suspect - taken advantage of. There has been little regard for my time. I've gotten almost nothing from the expensive MaxCare insurance. I would never again buy a car from CarMax, and I would not recommend them to anyone.

The same car with more miles and less features was on their own lot for $16,998. Previously I had asked him how much CarMax tries to profit per vehicle... $3-4,000? He avoided the question because it's more. They have a very transparent methodology: invite you into office, sales consultant gathers info then leaves to talk to buyer, comes back and says we should have an offer soon though no offer comes through system. He fishes for more info, then a coworker pulls him out of room for "something else", makes you wait even longer as he fills in buyer with additional info, come backs and we stare together at his computer screen with "anticipation" as the offer transmits complete with silly countdown and lame "drum roll" sound from the sales consultant.

What a joke! Only the most unsophisticated or desperate people would fall for these tactics. We politely told him the offer was ridiculous and left. I was so annoyed that I called back that night and spoke to the actual buyer to question his lowball offer and complain about wasting our time. He came up with some garbage that it typically cost them $2000-$2500 to recondition Minis. I asked him to tell me ONE item that needed to be reconditioned on this vehicle. The tires were new, brakes were new, recent tune-up, no body damage, and it was just detailed. He had no answer. Basically their "reconditioning costs" are thinly veiled profits centers. The buyer told me they could sell this vehicle for $18-19,000, which is a $6,000 profit for CarMax.

On the call he was also mentioning things that my buddy only told the sales consultant, so we know they were in cahoots. The crazy thing is if they offered $1,000 more it would have been theirs that night. They were hoping my buddy was desperate enough to take their lowball offer and lost. I was skeptical about going to CarMax with good reason. This place is for people who need cash quick and don't mind selling for less than the value of their vehicle to just unload it. CarMax does not provide the "honest and fair" offers that they advertise. Rather than being taken by these shady people, my buddy decided to sell privately.

Since they are a Nationwide company and help a lot to the community, but it was my mistake, not even a month pass and before the 30 days warranty time period on 07/08/2013 at 7:30 am and I went to Car Max in Miami Lakes to check the way the car turns on and accelerate and they found nothing, even the day I bought it. I ask the guy, does the air works like that normally, that it was hot at the beginning, he says yes. But I tried another car same year and it was cooler, but Miami weather does not help so I let it pass (my mistake). And in Nov 2013, I went to VW to do the regular oil change and they found all mechanical problems: leaking from Vacuum pump (need replaced), motor a/c circulation noise, transmission leaking (the insurance said they do not cover that, until is actually damage), CV joints are in bad condition and also the a/c did not cool good enough, and the blower motor. (This day I only did the regular oil change), no money for deductible ($300).

Then in Jan 2014 I went back to VW service to fix all that so they fix with MAX CARE warranty. The Max Care came to dealer and did not find anything in the air conditioning. But now in April 2014, the compressor for the air conditioning broke, so Max Care fix it after I had to pay to VW for service to clean up the throttle body, and because Max Care did not fix it or find anything last Jan 2014 and it was in the claim, the Max Care fix the compressor at no deductible charge to me. They did not cover the transmission leaking, because that is not internal damage or is not broke (is cosmetology) but VW clean that up for me back in Jan 2014. And now in April 2014, VW change the Vault Transmission since Max care was going to charge me the $300 again and VW cover it under VW for me. The CV joints were change back in Jan 2014 for the deductible I had to pay of $300 and also they change the motor flap a/c in the passenger side.

They also replaced the Vacuum Pump and also 4 days rental only. (the car took a week in the dealer, since inspector had to come by and check the car by himself and damages, since the mechanical problems were more than $1000, it was a total of $2301) so I had to pay the deductible of $300 ONLY, back in Jan 2014. Then April 2014, Max care only fixed for me the A/C compressor (because it was on the last claim and no deductible I had to pay to them). The rest was cover under VW, like the Vault Body transmission and the gas tank, that it was giving problems to start the car, (from my complaint from the 29th day with CAR MAX direct, before the ONLY 30 WARRANTY CAR MAX and Car Max told me, they are NOT going to take care of that for me, even though I went on the 29th before the 30 days warranty with Car Max). VW help me 100% in all this, since MAX CARE want it to charge me $300 for the replacement of the VAULT BODY TRANSMISSION, that got damage from the leaking they found from last Jan 2014 and also the Gas Tank for the way the car was turning ON from the first day I bought the car.

But first I did some service in order to find the damage of the Vault Body Transmission and the Gas Tank replacement. I did PAID to VW the cleaning of the Throttle Body and replacement of the Fuel Filter and also the rear brakes were extra for a total of $494.72. I understand we all buy cars in the street and also that you can find problems with all cars any where, but since I am buying a car with a huge nationwide dealer, this things shouldn't happen at all, since like I said at the beginning, I had like 5 cars bought from Maroone in Miami Lakes and West Palm Beach and never had any mechanical problems with the used cars, while I had them. I really hope this could help other people and think twice always, before you buy at Car Max. You may be lucky and find a good car in any other use car dealer and never have any mechanical problem.

Refused to make any concession to rectify their error. Instead they chose to argue with me on why they couldn't make an adjustment. Had difficulty returning vehicle to them that they told me to use until they could find me one although it was returned within the 5-day allotment of time. Now I wait for a refund of $3400 which has prevents me from purchasing elsewhere as well as money lost in insuring the original vehicle. Very unhappy and dissatisfied. Will never do business with Carmax, nor recommend them to others.

Person comes out, looks at car and said it only needed some hose replaced and that was all they were paying for. Well finally took car to Carmax and they called the other day and tell me that Maxcare said the problem was my fault. That I drove the car while it was hot and that I put water in the wrong place and got water in the motor and that the radiator was busted. Well, seems to me that the radiator being busted was probably the problem from the beginning. Now I have to deal with this BS because Carmax said it was gonna be $2000 to fix the car. We will see what happens because I plan on taking this to court.

About 4 weeks ago I had cause to take the vehicle into Car Max as there was a knocking noise coming from an area of the car that gave me cause for concern. Car Max accepted the car for service but tried to locate the problem without success. They decided to send the car to Auto Nation a GM Cadillac dealer for further inspection and diagnosis In Green Acres Florida. By this time Car Max had possession and control of my car for nearly 4 weeks, but in fairness did provide me with a loaner vehicle as we are a one car family. I received a call from the service advisor informing me that the car was going to be moved to a Cadillac dealer in Green Acres for further investigation. Auto Nation, according to the service record had completed the work on February 28 but the vehicle remained at Auto Nations lot awaiting collection by Car Max. Car Max service department called me every day to provide me with updates on the car which amounted to nothing more than no useful information. I was not too concerned initially, as I did have alternative transportation, but did want my car back especially as they did have the car for nearly one month.

My husband and I went on a short vacation to Nevada on March 3, 2014. On the morning of March 6 at 7.00 AM, Pacific Time we were asleep in our hotel when my husband received a call from the West Palm Beach sheriffs deputy. He informed my husband that our car was found abandoned in Lake Worth outside and known crack house, and the car was severely damage and had been vandalized. At first, my husband told the deputy that it was not possible as the car was with Car Max for a mechanical issue. After much explanation we realized that the car was mine, and was obviously stolen from either Car Max or the Cadillac dealer (Auto Nation) where the car was being examined.

According to the officer, he informed us that the dealer was unaware that the car was missing until the police informed them of the situation. What had taken place according to varying accounts from Police and other people from Car Max; the car was driven through a brick wall at the dealership and taken for a possible joy ride. Then the car was trashed inside and outside and was not drivable. When we called Car Max at Boynton Beach they were unaware of the theft and anything that remotely related to the incident. They then called Auto Nation Cadillac and the story became much clearer. I communicated with Car Max corporate and they would not provide much comfort and even the police informed me that they could not get any cooperation from the Car Max branch at Boynton Beach, and the officer assigned to the case said that no one would respond to his phone calls for towing assistance.

Eventually, I spoke again to the corporate office response team and a representative told me that they would try to find out how all this could have happened, but would not commit to anything about how we would be treated or dealt with respect of this event. I had made several calls to the corporate office requesting some kind of information and to see what they were prepared to do in order to assist us in this debacle. They were very evasive and had no appetite to want to help us and finally after more than 4 calls they did not respond further.

On Friday March 7 and after making a police report to a very unhelpful police officer at Green Acres Police department, we received a call from Travelers Insurance who are the insurance carriers for Car Max. They were rude and condescending, verbally aggressive and extremely argumentative. The agent told us that it was now an insurance problem and Car Max were in no way responsible even though the vehicle was entrusted to them; the blame was then transferred towards Auto Nation in Green Acres. We understood that the car was passed on to Auto Nation through Car Max and the fault in respect of the security of our car was placed in their hands. However, we originally dealt with Car Max service and I entrusted the car to them and I signed a service document when leaving the car with them. We were not entrusting the car to another dealer as our service appointment and warranty agreement was with Car Max. Car Max took it upon themselves to send the car to another service vendor, but any reports on the status of the car came at all times from Car Max.

We had no communications with Auto Nation ever regarding the maintenance issues as it would not have been our business to do so. Car Max insurers told us that Car Max was not in any way responsible for the loss because they sent the vehicle to another dealer. The insurance agent went on to say that Car Max was out of the picture and we would be dealing with AutoNation. We know that that the car will not be able to be repaired, and even if it was repairable, the vehicle would not be the same and it would have a negative Car Fax report if we ever wanted to sell or trade the vehicle. The car was financed with Car Max finance and the value of the car is now much less than what we owe on the vehicle loan. If we were to receive a check for fair market value we will end up owing the finance company additional money and be without a car that we never intended on selling in the first place. We are the victims of a crime of vandalism which is obvious to anyone, but we are also the victims of a situation that will render us without a vehicle for something that we were not responsible for, and Car Max have washed their hands of us and the situation. Now we are on our own and in the hands of the insurance companies who will obviously give us the lowest possible payout for the car.

Car Max and Auto Nation will be walking away from this event and just leaving us to fend for ourselves. We will not be able to afford a new vehicle comparable to the vehicle we have lost, and all this has happened just because we sent our car for a service issue to Car Max through our extended warranty. Car Max insurers (Travelers Insurance) deny any form of responsibility and called us on Friday March 14, 2014 to inform us that they were out of the picture and the liability was ours to prove and place through our own insurers. The management of the Car Max dealership in Boynton Beach, Florida have not even bothered to reach out to us ever, and have not offered us any kind of assistance. The loaner car that we are currently driving was provided to me while our car was in service, but will have to be returned. Then we will have to rent a car at our own expense if we want to have transportation.

Car Max Corporate office always told us that that they will get back to us after hearing about the problem but have discretely kept all conversations initiated by me to a minimum. They have been evasive at all times and we are now left with no car and a debt to the finance company. We made contact with Auto Nation service department and on March 14 and asked them what they would be prepared to do in respect of providing us with a replacement car. They said that our request would be passed on to their corporate management, but we have not heard further. Today I was provided with an adjusters report on our car and the cost to repair the vehicles is $9,700.00 and the value of the car is approximately $11,000.00. So we know that the car is a total loss. We also owe $10,471.00 on our car loan.

My husband is retired, and I currently work, but have recently been diagnosed with a heart condition. We are not in a position to be able to take a financial hit or shortfall on our only vehicle which is my sole means of transportation to get to my place of employment. All that has taken place is not of our doing, and we now have to pay the price for an incident we cannot afford. How can this be right when we entrusted our vehicle to Car Max and then the car is stolen and we are the ones that have to suffer the consequences in order to prevent them from suffering any loss. Handing us over to their insurers and washing their hands of the problem, and just paying a small amount of loss is a drip in the ocean for Car Max, but is a financial nightmare for us and no one has even made an offer for us to consider.

Car Max have a responsibility to us. We purchased the car from them and all the servicing was performed by them. This is not the only issue I have experienced with Car Max as every time we have a problem and the service department is involved we have always had to communicate with the corporate office in order to have satisfaction for any problem. I will say that when we had problems there was one service agent Boynton Beach Florida that was always sympathetic but his hands were tied due to the terrible and inefficient management at that branch. My question is: how can this be allowed to happen when I am not at fault. Now we have no car and no resolution to the problem and Car Max walk away free and clear.

Carmax still has my car now going on the 4th week of them not being able to repair it as it now needs a catalytic converter they cannot seem to acquire. They have provided me with a loaner car in the meantime. They have also offered to buy back the Durango for the original price, which sounds fine at first; however with my loan arrangements, I have no equity and therefore cannot finance another car through them. This whole situation has been much more than a mere inconvenience and has cost me an exorbitant amount of time, money, and energy. Thank you for your time, I'm hoping something can be done.

Yesterday I was informed by Livermore Land Rover on my 18th visit, that the harness needs to be replaced and should have been replaced on the above mentioned visit because it is the same issue. I have requested copies of my vehicle repair history from the Modesto CarMax and they are unable to provide me with legible copies. The service manager said their printer is not set-up to print additional copies accurately and they had to use a black marker to cross out many of the lines on the reports they did offer. They also suggested I should have saved my repair order receipts from all previous visits. I requested copies from the CarMax Website and have not received any response.

Since neither happened, I left and purchased at another dealer who gave me what I wanted for my trade-ins and gave me a great deal on a car. I saved quite a few thousand dollars by NOT buying from CarMax. Their customer service was not an issue. They were courteous and professional; just not consumer-price friendly. Their 'no-haggle' price should not be seen as a selling point as it benefits only CarMax.

The car has only 4k miles, that is almost new. My current vehicle has twice those miles and doesn't have a single scratch. The car drives great and I didn't notice anything else but I don't know what to do. I want the car but would need to get a new bumper which is not going to be precisely cheap. What can I do? Buy or not to Buy??

I laughed and said, "I'm not going to give it to you." It was $6,000 under what the agent had told me after checking the Kelly Blue book. That's the reason Carmax is doing so well. They steal your car (low estimate) and no haggling on the price of the car you buy from them. WASTING YOUR TIME WITH CARMAX!!!! Buy from a private owner if you can or take your chances with an established Dealership you can bargain with.

So I left shocked over what had happened with the total lack of customer consciousness. When I got home I called Carmax's customer relations headquarters in Virginia, and they never received a called from Fresno Carmax regarding my situation. They said they would reach out to them to help resolve the matter, after I found was just them send the customer in circles, because she told me to reach out to them instead of them reaching out to me. I don't understand this company motto and the model by which they function. Following my conversation with consumer relation, Carmax's Fresno manager called me with an aggressive attitude in his voice, as though I was trying to expose his bad ethics regarding treatment of customers.

I will not do business with any organization where accountability and honesty is just words and not practice. This "NO HAGGLE PHILOSOPHY" simply means that customers have no bargaining power on what the actual value of a car is worth, so therefore they overpay all the time. I'd rather do business with a regular car dealer company than CARMAX.

So I went to pick it up. Joe told me they only replace spark plugs and sanded on brake pads instead of putting new ones on it and he reassured me that the plugs were bad and coil pack was fine. Well three days after having Jeep back, we're having the same problems, poor idling and within 20 min. of leaving Carmax, I had to call back because brakes were already squeaking again. Bad thing is we only had Jeep for a month now and it's only got 63000 miles. And they had it one of those weeks. And now we're back to square one, same problems. My advice is to stay away from Carmax of Greenville, SC and don't trust Joe in parts dept. Now my wife and I are stuck with having to get a lawyer.

I have had this car for just under a year and I have had so many problems with it that I just can't believe that it had no previous problems. The BMW was taken to a BMW shop here recently and they told me that it has electrical wiring problems which causes all the sensors to go in and out and constantly beep at random times. My sunroof works whenever it wants to because of the wiring. When driving my car engine jerks because they sold me the car with tires on it that are 2 times too big for it. I have had nothing but trouble with this place and when I call corporate to complain on the service that they give me when I take the car into service, corporate always takes the side of the company. It's like a never ending cycle with CarMax. I am having an issue with the service center now because I need a oil change and they told me that I needed to take my car to the BMW shop because I was no longer welcome to take my car to them. They are THE WORST car shop around!

Now if you are those who like to fight over the car prices, (Carmax dealers) it may not the place to go. When you are interested in a car, let's say with a $10K sticker price, that's what you pay and is not negotiable. This guys are not "salesman", they are more like customer service people. They are there to help with the papers and get you on the road ASAP. I thought that may help for you to save some important time at the dealer! lol :D

The next day, I got a call from the service rep explaining that the oil had leaked out from a faulty/defective oil filler cap seal. I thought that was strange considering when I initially got my car back, I scrutinized the engine compartment for any sign of "screw-ups". I did not see anything. In fact, all looked tidy with no signs of oil spraying anywhere. Moreover, if oil had splattered from the filler cap, I explained to the rep, I would have seen burning oil smoke from the sides of the hot engine or smelt the burning oil. None of that was observed. So I surmise the oil did not leak out from the top but from the bottom of the vehicle.

This result is that I drove my car from over 3 days with some indeterminate level of oil in it not knowing what damage if any I was doing to the car. I don't know what lasting damage, if any, this will have on the engine. In addition, I don't trust the service department at Carmax that they can actually perform proper repairs without breaking more than they fix. To add insult to injury, when I picked up my car, the battery was dead. I left the car off at service with a perfectly working battery. They blamed the dead battery on me instead of taking responsibility for killing my battery by: 1) leaving the radio on, or 2) leaving the door open, or 3) some other electrical negligence. Please note, there are many reputable car dealers with well staffed, capable and skilled service department technicians. Carmax is not such a place.

The good part about it is Carmax will have to resell the depreciated car for at least 8 thousand dollars cheaper so no loss on my behalf because due to Carmax and the bank disagreements, I never made a payment for a year. There's some type of scam going on and I will at least, in the name of all consumers, notify the Fed gov't about this experience. Please do not buy from Carmax. They are really scamming people right now.

The service manager came to look at the car and began to peel the paint off with her nail and proceeded to tell us that she was unsure if they would be able to cover that. They told us that they would also be charging us diagnostic fees for each issue with the car. Yes I do have Max Care but feel like I should not be held responsible for these issues for the car being this new. The service department has been very, very rude to us. We have been beaten around this bush by hearing one thing from one person and something else for another.

We have called corporate offices and talked to several different people and have gotten nowhere. Ultimately we would like to trade the car in for what’s left on the loan and get into something else. We tried to get into a new car today but they were not willing to work with us and were very rude. I was offered $5,500 for a car that I paid $11,000 for less than 6 months ago. I am very unhappy with the service I have received and all the unsure things they have told me. This was my first time buying a car from a dealer and to be honest I am very unsure about buying another car. My family bought 2 other vehicles from this location and has not had a problem.

Upon arriving at the service center and leaving my car off for diagnosis and repair, I was told that I had overfilled the oil. This was quite shocking given that I meticulously fill the oil EXACTLY to the high fill mark on the dipstick. I was told that I would be charged to REMOVE oil from my car. I questioned the logic of this, but was told that this was the way to proceed. Removing oil and bringing the level down on the dipstick had no effect on the smoke output, I was told. I was told that filling to the top of the dipstick is not a good practice. This seems absurd.

I asked whether my Maxcare warranty would cover the repair and I was never given a solid answer. I was then told my engine would have to be torn down for further diagnosis. I would be liable for the tear down costs if this was not a warranty issue. I agreed to this since I wanted my car repaired and had no other choice having spent close to $2000 on the Maxcare warranty.

After 1 week in the shop, I was finally given a loaner car and told that the repair would be covered. I thought that it would all work out after all. Not so. After more than 3 weeks since I dropped the car off at the service center, I went and picked it up and was told the battery was now dead. WHAT? The battery was fine when I dropped it off, but now I was told the battery was dead and it was MY problem. The car sat for 2 weeks after a family vacation and started instantly. Now, a couple of weeks later, after being at the service center for 3+ weeks, the car would barely start. I was told they would sell me a new battery - how convenient for them. They kill my battery and now want to sell me a new one. Well, I took the car with battery as is and drove home.

I was told they had test-driven the car and it was in great shape. However, when I drove it home, I found the the engine would stutter at idle. While driving home, the engine stuttered and died at a stop sign. Not good! Furthermore, upon inspection of the dipstick - since they had to remove the oil in order to effect repair of the engine - I noticed the oil was barely on the stick. I had an automotive-minded co-worker look at the oil mark on the stick and he came to the same conclusion - LOW OIL. The manual for car clearly states the oil fill level but CarMax did not fill the oil to that level.

Moreover, I explained my car repair woes to the general manager of the store. He seemed not to care about my frustration and anger over getting my car repaired. With an air of satisfaction of his team he just brushed my concerns aside and walked away.

I DO NOT and CAN NOT recommend buying or servicing any car at CarMax. If you do, be prepared to get the run-around. Be prepared to be told "We don't know if your warranty will cover this repair". Be prepared to have your car come back from repair and it to not be properly looked after. Be prepared to be treated like a fool because once they have your money, there is not a much you can do about it. I wish I had read all the exceedingly negative reviews posted here at ConsumerAffairs.com before I purchased and had my car serviced at CarMax. Buyer BEWARE.

I took it back that next Monday. When I got it back 2 days later, I looked at the paperwork as well as having the service guy tell me, they rebuilt the transmission and rear end again as well as replaced 4 ignition coils. It took two days this time to do what they did last time plus extra work in the ignition coils. Don't understand that either. I got my truck back again. I still have my same ORIGINAL problem going on and now my truck idles rough. Don't know what to do but take it back again. I don't think my transmission is right and now I have more issues than when I started. Be aware of their service department. Obviously the place they outsource to is questionable, their own quality inspection is suspect and they don't communicate or answer their phones at all.

On 03/05/13, I brought the car in for service. I drove with a technician and pointed out the noise. He said it sounded like a CV boot. I asked the representative, Jason, how long it is going to take to fix and he said it should be done by 6 pm. I asked if I could get a loaner for the day and they put me in a loaner and sent me on my way. I received a call at 3 pm stating that it was not the CV boot and CarMax was trying to diagnose the problem and they would keep me informed. I received keep-informed phone calls from Jason every day. He told me that CarMax was still trying to diagnose the problem and they couldn't figure out what it was.

On 03/08/13, I received a daily keep-informed call from Jason stating that CarMax could not figure out the problem so they sent the car to Mazda to see if they could diagnose the problem. On 03/09/13, I received a phone call from the service manager, Jim. He said, "It's looking like the whole engine in the car needs to be replaced," so I would be better off getting a different car because he's seen it in his 9 years of experience where engines are replaced and the mechanisms don't work well together and the air conditioner goes out. I told him that I wouldn't have a problem getting another car as long as it's the same car for the same price. He told me he would have my sales guy, Rory, contact me to see what they can do. Rory called me and asked me to come in after work and he would go over inventory with me. I went in after work and sat down with Rory. He pulled up inventory and said that all other cars like mine are more expensive and my payment would go up. I told him that I was not willing to make a higher payment. He said he would partner with higher management to see what they can do for me and he would contact me to let me know.

On 03/11/13, I received a call from Rory saying there is a car in Kansas that they could have shipped here for me. I asked if it's the same price and he said that it's $4000 more but they would work with me. I told him not to send the car here if they can't give it to me for the same price. He said just let them get the car here and they will work with the price.

From 03/14/13 to 03/22/13, I heard nothing about my car... Only follow up calls from Jason asking how the loaner was doing. On 03/26/13, I contacted CarMax corporate office explaining everything that had happened. I told them the loaner car that they gave me does not fit my needs, and asked if I still had to make a payment on the car and they said yes. I received a phone call from Jim at the Henderson store. He said they would have another loaner car for me that fit my needs if I wanted to come pick it up. I told him I would be there in the morning. I made a payment on the car of $584.00. I received a phone call from Jim. He said that I can call corporate all I want, the only thing they are going to do is call the store and voice my concerns...

On 03/27/13, I picked up a second loaner vehicle, a 2008 Mazda CX 7. The car was just like mine so I was happy. On 03/28/13, I received a phone call from Rory saying the car from Kansas is in and asked if I'd like to take a look at it. I went in after work... The car was just like mine, same color, all the same options except it was a year older and $4000 more expensive. I told Rory that I was not willing to make a higher payment due to their mistake. A manager by the name of Robert came out and said they were willing to take off $1000 of the price. I told him again that I was not willing to make a higher payment. He proceeded to tell me it's a more reliable vehicle and if the engine in my car is replaced, then the seat mechanism is going to go out. Rory asked me to sit down with him so he could run some numbers. So I sat down with him and he said the payment would be more expensive and he would partner with the management team on Monday because they were all on an Easter getaway for the weekend. I asked if I could get my things out of my car and they said sure, and took me to where my car is. My car was parked in the front lot accessible to anyone at anytime under a tree!!

From 3/29/13 to 4/3/13, I heard nothing regarding my car except from Jason doing follow up calls on the loaner vehicle. On 4/4/13, I was required by work to go to a National childcare conference in Reno, to prepay $250 each for Friday session and $250.00 each for Saturday session; it was $210.00 for Hotel in Reno for Thursday night and Friday night. A co-worker and I left Las Vegas at 4 pm in the CX7. We stopped and got gas in Tonopah which is about 250 miles from Las Vegas. 50 miles later, the check engine light came on. Then we heard a rattling noise and the car wouldn't accelerate. We pulled over, shut off the car and white smoke was pouring out from under the hood. We ran from the car.

A highway patrol car stopped and gave us a number to a tow truck company and said he would be back to check on us and left. It was 7:30 at night; the sun had gone down and we were stuck in the middle of the desert. It was cold, raining and pitch black outside! I called CarMax and spoke to Tim. I explained everything that was happening and he asked if I have a credit card to charge a tow truck on. I told him no. He asked for the number to the tow truck company and said he had to ask his boss if they were able to pay for the truck. He called back and said they would pay for a tow truck and there was one en route for us and he would have someone from CarMax call me in the morning and let me know what was going on.

We turned the flashers on so at least we would have some kind of light. At 8:30 pm, the battery died in the car and now we were sitting in complete darkness. The tow truck got there at 9:30 pm, loaded up the car and took us to the Best Western in Tonopah where CarMax had paid for a room for the night for us. We got to the room and asked if there was anything to eat or drink and the man in the lobby said he had boiled eggs and oats, no bottled water and nothing was open this late. So we went back up to the room and went to sleep. This was not anywhere I would want any of my loved ones to stay ever!!!

On 4/5/13 at 8:12am, I received a phone call from Jim and he said the car is at a shop in Tonopah and they were trying to find the car. At 9:02 am, I received a call from Jim saying they found the car and they were trying to figure out the problem and if they could fix it. He would keep me updated. At 10:07 am, I received a call from Jim. He said the car had a blown head gasket and they couldn't fix it in Tonopah and they would see if they could get a rental car to me or a taxi or something. At 9:00am, I called the hotel in Reno and asked them if they were able to refund our hotel for Thursday night since we broke down and didn't make it. They said they couldn't refund our hotel and they cancelled our reservations because we were a no-show and they were all sold out for the weekend because there were 3 conferences and all hotels were probably going to be sold out.

At 10:57 am, Jim called and said the nearest rental car place is 82 miles from Tonopah and they only have 2 employees and were not willing to bring us a car. So CarMax was going to send a tow truck with another loaner car. He said his Google Maps is telling him there is a coffee shop a half a mile up the road if we want to grab something to eat. But we don't have a car and I was not walking a half a mile up the road in a strange deserted town!! At 11:29 am, Jim called and said the loaner car was on the way. At 1:30pm, the hotel lobby called and said we had to leave our room because they gave it to someone else and they were all booked up for the night. So we took all of our things and sat on a couch in the lobby. At 3:14 pm, Jim called and said the tow truck was 70 miles away. At 4:55 pm, we were still waiting in the lobby. I called Jim to see if he could tell me how far the tow truck is. He called back at 4:57 pm and said there was confusion with the tow truck driver and he was 90 miles away.

At 7:00 pm, the tow truck driver got there with the loaner car which is a Honda Fit. He says sorry it took him so long; they sent him to the wrong dealership to pick up the loaner. At 7:30 pm, we started our journey back to Las Vegas because our hotel in Reno cancelled our reservations and we didn't want to get out there with nowhere to stay. I called Jim and let him know the loaner got to us and asked him if I'd be able to switch it out with a different car because my children and all their belongings will not fit in this car. He said that will be no problem. I also asked him if I would be able to get all my belongings out of the broken car and he said that it should be back on the lot so that should be a problem either.

On 4/6/13, I went to CarMax to get my things out of the broken loaner and to switch the Honda Fit for something larger because I have children and they will not fit in a Honda Fit. The gentleman at the counter, his name was Branton, says they have a limited amount of loaners but he will see what he can do. I asked him about the broken car and he said there were so many CX7s out there, I would have to wait until Monday to get my things. They put me in a Hyundai Tuscan. I drove away, got on the freeway and noticed it was shaking. I pulled over and looked around the car and there is a rip in the back driver's side tire. I went to the store on Sahara and explained everything, showed them the tire and they put me in a Nissan Altima. I drove home and noticed the brakes are squeaking and grinding.

On 4/8/13, I went to CarMax this morning to get my things out of the broken loaner car. Jim and I walked around the lot and couldn't find it. He says he will call me when he finds it. I tell him about the loaner I have now and that the brakes are squeaking and grinding and the check engine light comes on and he says they have a limited amount of loaners and sends me on my way. At 7:50am, I received a call from Jim saying he found the car and would like to know if I wanted to come get my things out of it. I told him I was on my way to work to find out if I still had a job because I missed the required national conference I was supposed to be at. He asked me what was in the car and I tell him, my garage door opener, a pink case with a strap for my iPhone, CDs in the center compartment, my Aux jack, a bag of soaps and body products from Lush, receipts and insurance paperwork in my glove compartment. He said that none of that was in there except for the receipts in the glove compartment. So someone took all my things!!

Total amount of money lost because of all this... 1 day of pay from work for me and my co-worker, $1000.00 total for conference we didn't make it to, $210.00 for hotel in Reno, $584.00 I paid on the car that has been sitting in the front lot at Carmax in Henderson for almost 2 months, $174.00 a month in insurance for a car I can't drive and $50.00 in Gas I put in the CX7 right before it broke down.

On 4/8/13, I called Carmax corporate office and spoke to Vicki **. I explained everything that had happened and she asked me to send her an email of the expenses lost because of this. I sent her an email at 12 pm, received an email back from Vicki at 1:37 pm saying she reached out to a senior manager at the store and was waiting for a response. I received a keep-informed call from Jason at 2:08 pm. He said he is so sorry that all this has happened and he hopes it all gets resolved soon.

On 4/9/13 at 11:00, I received daily keep-informed call from Jason. He said he is trying to keep his eye out for a different loaner car but right now they only have a Chevy Aveo and that's smaller than the car I have now. On 4/10/13 at 12:40 pm, I received a phone call from Mike at the Henderson store. He said CarMax is not responsible for any expenses that I have incurred because of their car breaking down. I asked him about the items left in the car that someone had taken and he said I would need to contact the tow truck company because no one from CarMax would have taken my things. He said he was reading my ticket and the engine is in for my car and a mechanic named Davis was working on it.

On 4/26/13, I made another payment on the car I have not been able to drive. On May 2, 2013, I picked up another loaner car from Carmax. On May 7, 2013, CarMax called and said the new engine is in the car and they replaced the oil pump and the timing chain. They said they test drove it today and it was leaking oil so they were taking the engine out to figure out where the leaks are coming from. On May 9, 2013, CarMax called and said they took my car to Mazda because they couldn't figure out the problem.

On May 14, 2013, CarMax called and said there is an electrical problem with the car. On May 18, 2013, my car was sitting in the front lot at CarMax. On May 23, 2013, CarMax called and said they are pulling the transmission out because there are leaks and they can't figure out where they are coming from. On May 24, 2013, CarMax called and said they need to replace some seals and a bushing in the transmission and the car should be done. On May 26, 2013, I made another payment on the car I still have not been able to drive. On June 5, 2013, CarMax called and said my car is finished. On June 12, 2013, I picked my car up at 7 pm at night.

On June 13, 2013, I drove 10 miles to work. The check engine light came on and the oil light came on. The car was making a high pitch squealing noise, clunking from under the car; it wasn't shifting or going over 40 mph. I called CarMax and told them I was bringing it in. I brought the car in and the service manager asked to go on a test drive with me. He turns the car on and sees the check engine light and oil light. He gets out of the car and opens the hood. He checks the dip stick. He closes the hood and we go for a drive. He gets to the stop sign and when he accelerated, he heard the clunking. He says, "It sounds like we lost something." Then he said, "I'm not going to take it any further," and he drives it back to the service bay. He asks me to sit down in his office with the service manager and he says that someone will call me by the end of the day to let me know what they are going to do.

I asked if they were going to give me a loaner car and he says, "No, your car should be safe to drive to and from work." So I asked who to call when the car breaks down and he said to call the service desk. I pulled off the lot in my broken car. I got 5 miles down the road and turned around. I went back to the CarMax and told them I have 2 small children and it was hot outside. I don't feel safe driving this car. They asked me to have a seat in the waiting area. The service manager came up to me and said they are going to put me in a loaner. He said the car looks like it could have some transmission problems and some engine problems and someone will call me to keep me updated.

I'm displeased with the service I have received from CarMax in Henderson, NV. I feel like they are treating me the way they are because I am a female. I'm beyond angry that they sold me a vehicle that had so many issues when they pride themselves on their "125-point inspections" and their "Used car guarantees". I have made 3 payments and I am continuing to make monthly payments and insurance payment on a car I drove for 3 weeks which I feel is completely unfair. Please let me know if there is anything else needed. Thank you for taking time to hear my concerns and I hope someone can help me resolve this soon.

When I came to the dealer this evening, he was helping another customer which was fine and suggested that Isaiah assist me. Isaiah was great; however, my transmission is bad and I needed a vehicle. I picked my vehicle and everything was going until came to assist Isaiah. I supplied two recent pay stubs, to find out everything is alright. However, due to a former customer pulling a scam from my job, I had to provide proof at the last minute before closing and I can't have the truck. If I provided what was asked of me and everything looked well, what was the problem?

I was treated as if I were a criminal and had stolen something. I was lied to and taken advantage of. I work too hard to be treated like trash because someone else that I have no recollection of created a bogus pay stub. The branch manager came in to speak to me but he was racist, so I gathered my paperwork and my search for another truck continues somewhere else. Emmanuel put my family and my lives in danger tonight and I want the whole Maryland, Washington, DC area to stay away from the lying crooks at Laurel location.

After weeks of searching, I found my car which fit the RoadLoans' parameters (2002 or newer with less than 100k miles). I ended up having my 2002 VW Passat, GLX V6 manual, transferred from Nashville, TN to Milwaukee, WI in early January. I would have to say that from the get-go, there were little updates as to the status of my transfer aside from the routine emails that Carmax sent out showing pictures of my new car and a link to its auto check report, which stated that it was accident-free.

So I, in mid-January, when the vehicle had finally arrived with 79,100 miles and in what looked like showroom condition, was then told that the car was too old for RoadLoans but they were able to secure other comparable financing. So I ended up paying $9,998 for the car, which was about $1,200 over Blue Book, but considering the condition it was in or I thought it was in, I thought I was getting a great deal. I ended up purchasing a 6-year/125,000 mile MaxCare warranty, which probably was the smartest decision I could have made.

I took ownership, drove home and noticed a few things wrong with the car that somehow I had previously looked over. If you are familiar with VWs, the key is just a little box and the key flips up out of it. On the bottom of that box is a metal clip that is screwed into the box that holds your other key rings, etc. That was broken. I noticed a few days later that there was a strange clunking noise coming from the front of the car when I was shifting gears. However, it was not a transmission noise, but something similar to the noise a bad boot would make. Moving on, there is the home link system on the driver's side visor which controls your garage door systems. Buttons 1 and 2 were jammed in and non-operational. In addition to that, I noticed that the glove compartment was missing the key cylinder which would allow you to lock the glove compartment.

So the car goes in for the first time. They had the car for just a few hours. They ordered the home link system and a new lock for the glove box, which was supposed to be in within 10 days. I was provided a loaner during this time, but it was only for a few hours. So I drove my car home. A week or so passed, I heard nothing from Carmax. In this time, I noticed that the power window button for the driver's side window was intermittently not working. In addition to that, the car's turn signals were engaging when I would not be using them. So I would be driving down the road listening to click, click, click and click. I brought this to the attention of my service adviser when the car went back in to have the home link system and glove box lock cylinder installed. At this time I also had the Carmax location perform the 80k mile tune-up, which in my opinion should have been performed prior to taking ownership of the car, but I didn't complain and paid the $341 for the tune-up.

I was again provided with a loaner car. This time I had to keep the vehicle overnight. In the city I live in, you are required to either have a parking permit associated with your license plate or you can receive guest night parking permission by calling in your car's information. So I called in the loaner car, provided the dealer plate number and was told that I could not receive night parking permission because there were 9 unpaid parking citations associated with the license plate that was on the vehicle that Carmax had given me. I was also told that the vehicle is eligible to be towed as it has so many unpaid citations. I called Carmax the next day to inform them of the situation, as I had to stay awake and wait for the parking checker to come at 4:30AM and plead with her not to tow my rental car.

They repeatedly apologized and informed me that they were able to complete the tune-up; however, the glove box lock cylinder had not arrived and the replacement part they received for the home link system was not the correct part. They would have to reorder it. In addition, they informed me they were unable to replicate the power window problem, the turn signal issue or the clunking noise coming from the front of the car. I went to pick up the vehicle and immediately noticed that I was sliding all over the road in the snow; more so than I had been prior to them rotating my tires, which were part of my $341 tune-up.

A few days went by, we kept getting more and more snow and I kept sliding all over the road. I inspected the tires (mind you, this is all in the first 5 weeks of owning the car) and the insides of two of my tires are completely bald - one to the point where metal is sticking through the tire. So to the tire shop I go. $434 later, I have two new tires and a 4-wheel alignment on a car I have owned for 5 weeks and driven less than 1,000 miles. I called Carmax and explained how absolutely ridiculous this whole situation has been. I demanded that they fix my car immediately, refund me for the cost of my new tires and my alignment (citing a state law that requires a vehicle sold by a dealer to have a certain tire tread depth). They agreed to reimburse me if I could bring in the old tires, which I did.

I brought the car back the next week to have the turn signal issue, home link system, glove box lock cylinder, clunking noise, and window operation problem addressed. At this time I requested that a technician go on a drive with me so I can show him the issues that I am up in arms about. He confirmed each and every issue and I was sent on my way with promises that everything would be fixed again provided with a loaner car. Before I left the dealer, I asked them if this plate had tickets because I didn't want to have to go through what I went through last time. They assured me there were no tickets and I went home. I called the car in that evening. Lo and behold, this plate has 13 unpaid citations. I had to sit on the phone for an hour with the Department of Public Works' supervisor, explaining the entire situation to her, stating I would have this car for a few days and in between working 2 full-time jobs and going to school full-time. I do not have the time to go back to Carmax for them to deal with this.

I was granted a few days of night parking permission on a special circumstance basis. The next morning, I called Carmax again and just had it. I explained to them about the loaner car and its tickets. They explained to me that they would reimburse me for tires, but it would take 10-14 days for a check to be mailed to me. In addition, they said they fixed the home link system and the glove box lock cylinder, but were again unable to replicate the other issues I had complained about numerous times. I said, "Well, I'm not making it up and your technician confirmed the issues." The service adviser at Carmax said they can keep the car for longer or I can pick it up. I demanded to speak with a service manager, who agreed for the car to go to a VW dealer for repair. I should note that the homeland system that Carmax installed is not installed correctly and in no better shape than the one they removed.

I brought the car to a local VW dealer, which diagnosed and fixed the problems in one day. I required a new power window master control switch, a new hazard signal switch and a new turn signal stalk. Carmax called me and stated they could do the repairs for $325 cheaper than VW. I informed them they had their opportunity to fix the car. Carmax ended up getting $125 off of VW's bill. The final bill was roughly $900. Two weeks passed and no check in the mail for my tires. I finally called Carmax corporate. I was told that the necessary paperwork had yet to be filed. The accounts receivable rep was very helpful and was able to get my check to me within 48 hours. She expressed how badly the service manager felt that I had to escalate it to that issue, yet despite his amount of sorrow over this situation, not one phone call; email; voicemail; nothing on his end to express such discontent over the situation. That really pissed me off.

So yet again new issues with the car. I took the car back in to VW because there was a loud noise occurring while I was driving on the freeway. The day I took it in, I pulled into VW's service department and there was an overwhelming smell of burning oil. Come to find out not only is one of my rims slightly bent, but my car is leaking oil. This new repair took 7 days. I needed a new camshaft plug and new valve gasket covers. $680 + 1 week of car rental later, I have now had my car back for two days.

A few weeks ago, when it was snowing, I noticed that the floor of the rear passenger seat was sopping wet. I just attributed it to the snow and having people in the car. Today, in the torrential rain, I noticed the rear floor area behind the driver's seat is completely drenched. I'm talking like you could squeeze the water out of it like a sponge. In addition, there is a moisture building in the left headlight. I am to the point where I just don't even want to deal with this anymore, except I have a $11,000 loan I have to pay off on a car that is literally falling apart day to day.

I found a piece of paper in the glove box titled "Vehicle History Service Report" and it showed a million repairs that were done to the car prior to me taking ownership. Valve gasket covers were one of them, yet oddly they needed replacing again just a few months later. Also on the list were replaced and repainted bumper, door and fender. In addition, the replacement of the drive axles, repair of a rim, ABS module and a few other things I can't recite. With all that said, if you've reached the end of this, my only advice is to run far away from Carmax. I am in the process of dealing with their corporate office in obtaining the original auto check report, in addition to trying to find some sort of amicable resolve to this situation. It's been 3 weeks and so far, not much has happened.

Finally, the finance guy who I came back to told her that we needed help. She said, "Oh, hi, my name is **." I told her the issue and she took us away from the service department and said that we would have to bring it back on Monday. I told her where I live and it would have to be the Ontario, CA store. She asked if I had their phone number and I said no. She said that she would look it up for me, as if she were doing me a favor! She was very condescending and nonchalant. She never apologized for the alarm/entry key fobs not working until the very end, and when doing so, she did so insincerely.

I told her that there is no way that they did not know the key fobs did not work prior to selling me this vehicle a couple of hours prior. She said that they move a lot of vehicles there. I told her the sales associate and the prep guy/girl, along with whoever did their 125-point guaranteed inspection would have known and that it would have been their responsibility to notify me prior to acceptance of this vehicle. This vehicle was over $35,000 after tax and license! And there are additional broken and/or defects such as it's unknown if alarm is functional, information/select reset/setup us/m buttons on dash do not work, manual adjust air suspension does not adjust; it simply makes an air escaping hissing noise and there is either a vacuum leak or electrical interference/feedback that broadcasts over the speakers when stereo is turned off!

Yep, I will most likely be returning the vehicle for a full refund. As Carmax guarantees, I am able to do so within 5 days of purchase. I'll keep you up to date on whether they honor this guarantee without much grief.

**’s supposedly wholesale price was actually higher than I had priced the rear cargo mat at Mercedes Benz. **’s price was also an aftermarket knock off brand! I instructed ** to install the correct Mercedes Benz rear cargo mat! Other problems: phone does not work. They offer 3 months free OnStar. No OnStar on Mercedes exists. This is false advertising! The phone does not work. I requested ** to fix the phone; no phone module. I told ** to put one in. We purchased the auto so our son could have 3 free months of OnStar! The wiper blade inserts were said to be replaced. We have documentation, and they did not wipe the windshield clean. Now documented again, they replaced them again. They’re lying, false documentation right on CarMax letterhead!

Now it is March 5 and the key still sets off the alarm! There is no working phone and no cargo mat! The volume control on the steering wheel for the stereo is intermittent and has been since December 7, 2012. We wrote a letter to CarMax Corporate Office. They say they will not do anything! I have contacted MO Attorney General and several Better Business complaints!

I mean, come on, really! And to top that off, I had three quarters of tank of gas in it when I left it there. They gave it back to me almost empty. Well, now my motor sounds like a diesel engine and I can hear water sloshing around in the dash. So, I am guessing now it's the heater core and no telling what else. I was promised that this car would be fixed right, so it would not have to come back anymore. Ha ha, that was a lie; it needs to go back now!

When I walked in the front door, the 20 employees that were standing around the front desk all stopped talking and stared at me, waiting for me to say something. I had to ask them (a large group of people, it was kind of intimidating) who I could talk to, because I needed to get an offer on my car. Finally, one answered he could help me. He asked me where my car was; I said it was right outside in the parking lot. We went out and he complained that I parked too far away and he was going to have to walk all the way down there to tag my car for inspection. I was about 25 spots down. He asked me, "Is this even your car?" I was taken back, but replied, "Yes, it's my car." He said, "Where is the title?" I said, "It’s at home. The title is in my dad’s name because it’s cheaper for insurance." He then replied, "Oh, so you’re selling your dad’s car? What is his number because I am going to call him?" I told him it’s my car, and absolutely refused to give him my dad’s phone number, just over principle that he was being unprofessional and rude.

For whatever reason, I stayed to have my car appraised. He tried selling me a car while we waited, even though I said I had my eyes on a car at another dealer. I told him I was buying a white 2012 Honda Accord coupe. He's like, "Oh, we have 10 of those throughout all our stores" and said the one I was going to buy was probably in an accident, that's why the price was only $22,000. He also rolled his eyes whenever I would correct him. He would talk out loud when he was typing on the computer, "Okay, a 2005 Toyota Highlander." I must have said it was a 2007 Rav4 five or six times. All I got was the "rolling of the eyes."

When the "inspection" was done, the offer was for $8,000. He's like, "So, that's probably more than you were expecting, huh?” I replied, "Hah, not even close. The Honda dealer offered me $15,000. I was thinking if I could get more here, then I would sell it to CarMax." He said I was lying. He said their offer was low because it was "probably" in an accident, and CARFAX and AutoCheck are "very unreliable" (Even though CARFAX and AutoCheck were 100% perfect!). They base all the cars they sell on the "clean auto check," yet he said it’s unreliable? Hmmm… By the way, I literally watched the car come off the trailer the day I bought it. So I know it wasn't in any accident before I drove it home from the dealer.

CarMax will lie to you; make you believe your car is crap, so you will sell it to them at a ridiculously low price, which they then sell for double what they paid you for it. He also said, "Your car will be hard to sell, it's very unpopular." Now, maybe it's just me, but I'm pretty sure a Toyota Rav4 is one of the most popular SUVs on the road. But again, maybe it's just me. I’m never going to CarMax again for anything. They are rude!

When it was all over, we had given him everything. Just as we went into the signing room, he pulled us out of the signing room and said "CarMax" would not let us have the car until my DL had been changed over to GA. Now, I can agree that was my fault, but he had seen my DL at the very beginning. He couldn't tell me this before I wasted all that time, and we had gone through all of that?

Well, I left the dealership and, the next day, I went and got my correct DL. So, at that point, there was nothing else that needed to be done. I had kept in contact with him every single day since he had said he would hold the vehicle for me. He assured me when we came in again that it would be a very quick process and nothing else would happen. Well, we showed up a 2nd day, and he had to redo the paperwork. After telling us he wouldn't have to, that everything was finished with the Caliber. That took almost 3 hours.

The salesperson was extremely unknowledgeable and did not answer many questions. When we asked him why he kept resubmitting the information for the loan approvals, he said he had to do that every time he had to correct something on the paperwork. All the mistakes on the paperwork was his fault. I was sitting behind him in the office looking at his computer screen and I corrected him several times on things that were wrong. Finally, when the paperwork was done and we went into the signing room, we sat there for almost a hour. No one came over. People kept looking at us and finally I asked, "What is going on"? No one said anything. Finally someone came over, sat down and said, "We are sorry; we cannot find the Caliber's title. We are looking for it."

Now, we had spoken to our salesperson several times. We were under the impression the deal was done. Then when we got to the final stages, the car title is not available. My salesperson was not even going to tell me this until I asked him. Let me add to this that my grandmother was with me. She is elderly and has some health problems but she was there helping me find a good vehicle since she has had some dealings with dealerships, and she knows how they work. My grandmother had to ask the sale person 3 times, "What is going on with the car, and why is it taking so long"? He kept dodging the question and would not answer her. Finally, he told her, and she asked him the same thing we did, "How can you have a vehicle for sale on your car lot and have no idea where the title is?"

Now, out of all of those days that I spoke with him, and the first day of going through the paperwork, I was told all of this was done. It wasn't anything of the sorts. I would think if he knew we were coming back and had shown that much interest in that vehicle, he would have made sure everything was together. Shortly after that happened, he told us he had to go home. His wife was there to pick him up. So he handed us off to another salesman. Yes, the other salesman was great, but we had to go through everything all over again. To top it all off, they had no other Calibers, and told us they could have one shipped from another CarMax but it would not be there until tomorrow. So we ended up having to choose something else off the lot. We did not leave the dealership until 10:30 p.m. that night.

All over CarMax, there were signs up saying, "You can have a stress-free, enjoyable, good price, buying experience." We got none of those things, also the commercials that say, "The way car buying should be". After that, I will probably never go through any of that ever again. I walked away with a car I do like, but somewhat feel like we settled because we could not get our first choice. The car is a great car, but it was not exactly what we wanted. I am very unhappy about this whole situation. I've never had an experience like this in my life. I feel lied to, and runaround.

I called the service manager. I first asked him how long it takes to put in a windshield. Answer is 1.5 hours. I then told him who my son was and explained my reason for the call. Each time my son has spent more than 4 hours at their service center. That's 20 hours. I find it crazy that a job that takes 1.5 hours has been given 20 hours and still left leaky. I guess if this is what you want for your kids, wife or loved ones, this is the place to buy a car. I just got a call from the service manager. I told him I will just take it to a windshield shop and submit the bill to them. His reply, "Do what you need to do. I'm in Georgia. What do you expect me to do from here?"

Six days later, we turned around and sold it for $25,900. Ridiculous margin, this is just icing on the cake though. Then there are the auctions. The day after they bought that Silverado, they went to an auction and bought 20 cars, mostly fleet vehicles. With an average price tag of $3-$5k, they got a good deal. Once they hit the lot, the average price selling was $12-$15k! Ridiculous margins.

Now, they say they spend 12 hours with a 125-point inspection examining their cars and reconditioning them for sale before they will even put them on the lot. This is the most ridiculous thing that I have ever heard and is a 100% falsity. In the service area they have rotations. Once they have a dozen or so cars in the incoming inventory area, they have a cleaning party, literally. Too bad this party only lasts a few hours. The cars run through a gas station style car wash and come out at the end with a line of people waiting for it. Each person in the service area rotates each time they clean to a new item to clean on the car, so one person wipes the windows and another vacuums, and then another picks up trash out of the vehicle. One person wipes off the hoods, one for one side of the car and one for the other side of the car.

The reality is that not a single person gives any one vehicle any undivided attention. Notice I did not mention at any point any diagnostic checks or functional maintenance. There is absolutely no reconditioning going on here! The resulting level of cleaning is comparable to my 5 year old son detailing the car. When a car comes in, it may be marked for new tires/oil change or to have a huge scratch fixed but otherwise, there is no service done at all. As a salesman, it is downright embarrassing; you lie to the customer and tell them how well refurbished the car is, and then you open up the door and the seats need shampooing and there are French fries in the center counsel on a 27k dollar vehicle. This happened to me today, and I can’t do it anymore. Absolutely ridiculous.

Now, something that they don’t want you to know is that 65%, yes 65% of vehicles that they sell have issues within 90 days! And when customers bring them in for "extended service plans", the customer always ends up paying for a portion of the work going well beyond their MaxCare deductible. I was working with the service manager the other day and was told that the sales people needed to quit selling it, and that the deductibles should be completely removed because they were very misleading. He told me that 80% of his job was to deal with customers that were pissed because they were lied to! Absolutely ridiculous.

It’s a scary thought to know that they sell 450K+ cars a year nationally, and their customers are so discontented with their purchases. I will say though that as the market dictates and as consumers become aware, the bull will give CarMax the horns. Their parent company was a little company that we all know as Circuit City! If you remember their story, they went bankrupt after a huge expansion in 2009 and closed their doors. CarMax has just set out on the same mission. They’re planning on opening a new location every month for the next few years. You think they would have learned their lesson the first time, LOL. To sum it all up, CarMax is a joke, stay away, far, far away!

So nearly $5,000 sunk into a car that I can't get rid of because no one will give me what I need to get out of it for a trade. Forget the 300 point (or however many it's supposed to be) inspection. That's nothing but a lie. To top it off, while out on the golf cart to tour the lot, the salesman got carried away driving and literally threw me off the cart onto the ground. If you want a good used car, I suggest not going to Carmax. Ripoff.

We noticed there were marks and scuffs that were not there before. So when we told our sales rep, he said to take it and bring it back on Monday. That we had 5 days to return it anyways, so we agreed. We brought the car home and made a list of all the things that were wrong. Long story short, we brought the car back on Monday the 17th of December and they kept it for a week without doing anything to it. We picked it up on the weekend again and found the same issues - dirty filter, brake fluid, no transmission fluid, windshield was whistling, car wasn't clean. All the things that should have been done before the vehicle got sold to us.

From that day on, it was nothing but a nightmare. First we were told that the 5 days stops while the car is under the service, which was a lie because after that they kept telling us we couldn't return it even if we wanted to (without even asking them). We fell in love with the 2010 Chrysler Town & Country, but after all the trouble, we have contacted the main office. Victor came down from Chicago and tried to deal with the problem himself. So we dropped off the car after Christmas and we were told that everything will be fixed in a timely manner, which was not. Today is the 7th of January 2013 and it resulted in a refund. I have contacted all major offices. We only owed the vehicle for a total of 4 days. Payment was almost done and we had no car. There's no way we're making a payment on a vehicle we don't have. It is not happening.

To put icing on the cake, they lied on their paperwork on why the car was being returned. They put it down as it was being returned because of the price, which was a lie. The reason for return was because in reality, they don't do any major services in Carmax. They pretend that they do. They use aftermarket parts and the staff are rude and unprofessional. We had to go back so the sales manager who can sign our paper and put the correct information of why the car was being returned. You can see images posted with this review on that. I had the worst experience with a dealer ever. Considering the fact that our cousin and our boss purchased cars from this company, I didn't think I would have had to research them.

I will definitely go to another dealer when making a big purchase like this. Hope that they get their staff together and make this a better business for the future. In the meantime, I am so happy that we don't ever have to step a foot through their door again.

The salesman was okay with this, so he filled out a form to facilitate this hold (SOP). Then his manager came in and asked if I could show proof of my income by way of a pay stub - I did. Then I was asked to show at least two recent bank deposits of my salary - I showed three pay cycle deposits. Then the manager asked if I had at least $400 to pay for the deposit. I replied yes. Then he asked if I would be able to cover the full deposit in 5 days. I told the manager "I just showed you my bank balance ($1,005) and the only reason I asked for the 5 day deferment was simply so I do not leave myself short" because my next salary will not be until Thursday, which is exactly 5 days from the day we were at this dealership.

After a few exchange of words with this manager, we left the dealership feeling insulted and humiliated. Needless to say, we didn't get my son's car and we may never get the car because of the way the staff had treated us. What I cannot understand is what other proof I needed to show to prove that we have the money to cover the lousy $816.02 downpayment. I have purchased many vehicles for my family over the years (I am now 52 years old) and have never felt so embarrassed and humiliated until this experience with CarMax.

I wrote a letter to CarMax corporate office hoping they would respond, but to no avail. After we left CarMax, my son and I visited a Mini Cooper dealer and I decided to co-sign for my son and got him a brand new Mini Cooper S. We went back to CarMax, showed the salesman and his manager the car and asked them "I wonder how many lost businesses you have had for the way you mistreat your customers the way you mistreated my son and me." There was no response.

We started to go around the lot and check a few different models. Eventually we found a 2007 Saturn Ion in mint condition. The price was $11,400. I immediately loved the car and asked him if we could take it for a test drive. He said okay and went to submit our driver's license so we could go for a spin. In the meantime, I started checking on my phone online for this car to see if there was anything wrong with it or reviews about the model. The first thing that came up was KBB, and they priced the same car in perfect condition at $5,700. I was a bit confused about that. I mean I know CarMax has to make a profit, but 100% overpriced?!

When the salesman came back, I asked him "Why is the car priced so high? Because according to KBB, its value is half of what they were asking for." The sales man answered "Then let KBB sell you the car!" So I replied, "When we started looking around, I told you I won't pay for a car more than it is worth. So you tell me, how will you find the price of a car before you go and buy it?" And for that he replied (and I'm not making this up), "I go around car dealerships and ask other salesman what they sell the car for."

I laughed a bit. At this point I knew that this is going nowhere, and so did he. At that point I replied, "Really, you will trust someone that wants to make the maximum profit on a vehicle what is the price suited for a car he is selling you?" Then he replied in anger, "Well, why the hell did you send me to arrange a test drive if this is what you think?"

That was the last time I will ever visit CarMax. So please answer me this (to help your future customers that might read this): What's the justification of pricing a car 100% over the value? I know you have to make a profit and you test the cars you sell to ensure that it's a bust to keep your customers happy. But don't you think you went a little overboard with this?!

So now, I am paying over $2,200 to have a new clutch put in it, because Carmax won’t cover it under warranty. I love the car, but I am completely disgusted with the big box business ethics and the disregard for customers once the sale is final. I will never again shop there, and will tell anyone I know, to avoid Carmax like the plague.

My sales representative was very poor. She was rude and unprofessional. There were 7 attempts to communicate with CarMax after my order was placed and all 7 failed. I sent my sales rep 3 emails that she ignored. I asked her to send the truck’s VIN to my banker who was processing the loan. I then sent an email to CarMax sales in Gastonia and one to corporate CarMax explaining the fact I was receiving no response from my sales rep. I also called my sales rep’s supervisor and complained about the poor service I was receiving. I asked for a different sales representative. He sent the VIN to my banker but failed to assign another sales person. My banker requested additional information from my sales rep that she never sent.

I went to get the truck and met my sales rep. She showed me the truck. It was extremely dirty on the inside. When I pointed that out to her, she abruptly said, “We’re not a detail shop.” I found that very offensive, and I told her that the other cars I looked at at CarMax had always been very clean. CarMax Gastonia had been in possession of the truck for a week, so they had ample time to clean it. She responded that vehicles are not cleaned until they are purchased. The truck was a 2011 with less than 22,000 miles. There was significant rust on the outside, and the interior was severely worn for such low mileage. There was a stain on the back seat and the backs of the front seats and carpet on the back of the center console was badly scuffed and worn. The foam rubber in the seat back pockets was shredded. The mileage on this vehicle was obviously 22,000 very hard miles.

I previously had the perception that CarMax only purchased top quality vehicles so one could be sure that any purchase was of a quality vehicle. But this vehicle looked like one that would be found at an auction rejected by dealers. It is apparent to me, from the poor condition of the vehicle and the lack of any reasonable customer service, that CarMax has regressed from the stellar organization that I previously did business with to just another substandard used car lot. For these reasons, I will never do business with CarMax again.

On October 12, 2012 I took the vehicle to a Mercedes dealer to get an oil change and to have them tell me where the noise I often hear was coming from. They put it on the diagnostics and discovered that it was the brake booster; and then they discovered that the engine belt was worn and could break any day. The fuel filter needed to be replaced among the spark plugs. Luckily, I purchased an extended warranty called MaxCare that other dealers can use. No one told me that it only covered repairs and not maintenance, so the only thing covered was the brake booster; the rest was on me. I expected repairs to be costly when there was a problem, but Tom ** told me that the inspection had been done in June. You would think that they would have inspected it again in August since they transferred it to their store. That inspection was good according to Tom, but not for me. Their 125 inspection was never done on that car and those things should have been corrected.

I emailed the CEO today. If I do not get a response, I am going to sue them for whatever any court of law allows me to. Perhaps I should have taken it to a Mercedes dealer during my 5 days, but I thought they stood behind their word. They obviously do not.

I think that overall I have been there over 20 times and I am so sick and tired of them. To make matter worse, the manager and their representatives treats you like they are doing you a favor. Please keep in mind that I paid over $4K for my warranty! Thank God! What makes me so mad is that they advertise that their used cars are Carmax Quality Certified, which means every vehicle on their lot must pass a 125+ point certified quality Inspection by one of their technicians. Yes, right! Their own mechanic told me that he didn't think my convertible was ever inspected because I had so many problems. I would love Carmax to take their crappy car back and return my money, but since I don't want to mess up my credit and I know darn well they wouldn't try to help me, I guess I am stuck with this piece of crap of car.

After getting the car back in less than 2 hours, my car ran hot again. CarMax again could not find the cause of the problem and sent the car to the Ford dealership. My car was supposedly fixed and once I got the car back, the car ran hot again in less than an hour this time. They got the car back and replaced the fans once again and supposedly tested the car for days. Well again, after getting the car back a 3rd time, the car ran hot and was towed in. The fans were replaced and the transmission overhauled. Once again, the car starts to have issues with skipping and shifting into neutral while I was driving by itself.

When I took the car back to CarMax, the Sr. Mechanic told me I had to take the car to the transmission shop. I asked him if they would tow the car and he told me no. Again, the car shifted into neutral as I was driving the car to the transmission shop and I was almost rear ended. The transmission was fine. CarMax damaged my battery and the acid had eaten the transmission cord. CarMax refused to fix my car. The owner of the transmission shop fixed my car for free because and said that he did not know CarMax conducted business this way.

Now, my car is cutting back because it took CarMax so long to fix the overheating issue. The motor head is cracked and I am still responsible for paying $465 a month and my warranty has expired by 125 miles. The miles that CarMax put on my car doing the supposed extensive test driving to ensure my car was fixed.

Insurance said the same thing and since it is a maintenance issue and not a mechanical issue, they cannot help me. Now, I am slapped with a $3,500 bill for a new engine. I am a college student and had to drop out just so I can work just to pay off this amount of money. Do not ever buy a car from CarMax: they will screw you over and give you false information regarding the history of the car. Also, they do not stand by any of the cars they sell. They will lie directly to your face just to sell a car - horrible company. I will always tell people to never purchase a vehicle from here on. In fact, if anyone asks me a recommendation on where to get a car, I will tell them it doesn't matter as long as you don't get it from this sinister establishment. I guess everyone has to make a buck, though, right? I pray your business goes under very soon.

Two weeks later, I got a call from the manager saying I need to return the car because the finance company didn't want to finance us anymore. I was like we were financed and had the car for two weeks and you guys are threatening me about returning the car (smh). Anyway to make a situation not get worse, I brought the car back and asked for my $2500 cash down payment. After all, you guys sold me a car. Now I had to return it so I need to get another car ASAP to get to work. Their ** told me I would be sent a check & you know, I was heated at that point because I didn't give you a ** check, I gave cash money ($2500) but that aside, I cussed them out and had to wait almost two weeks to get the check.

The crazy thing is I had receipts for everything I did to the car and they told me to call it a loss because they would not pay me for what I did to the car. This was the most embarrassing car buying moment ever and I would not want another hardworking taxpaying citizen to go through this at all. So stay away from CarMax and FYI, I got another 2003 Mustang GT from a small dealer for $5,500 & $7,500 after financing, so ** CarMax!

I know I was taken advantage of and did not understand that I would be assessed 9.9% instead of 8%. Out of 11 payments that I have made, only $2,000 has been applied to the principal balance; the rest, $3,380.54, has gone into the pockets of the dealership. This is not right and it is much like the mortgage practices that brought about so many foreclosures in the past 5 years. I am requesting help with this. I know there is something that can be done to help me, and there are countless others I'm sure that have experienced this and struggling to make payments. Thank you very much for your time. Please respond.

Hey, guess what? I went to Wal-Mart not 2 hours ago, and the a/c compressor went out! Rattles and everything! Who would've guessed? Now, as I implied earlier, I live in San Antonio, and it is the middle of summer. Not acceptable. How many times does Carmax expect me to swallow the story that Dodge came out with a new compressor to fix this problem? At this point, I expect Carmax to replace the car, not the darned a/c compressor. I've had enough of the squealing and of the excuses. (Although I understand that is unlikely, I am just extremely frustrated.) Now, because the a/c doesn't work in the 100-degree weather we are having, we cannot go driving tomorrow (Sunday) as we had originally planned for our family outing.

At the time of purchase, we decided to get the MaxCare warranty being that work and parts on these cars tend to run expensive. A week later, our salesman called us to check on the car and to ask if we liked it. Again, we thought only that he was being nice. On 12/14/11, we had only owned the vehicle for 2 months and 24 days when we had to take it in because yellow fluid started leaking. When we dropped the car off, we were told work would be completed by Friday, December 16, 2011, which proved to be a complete lie. On Thursday, December 15, 2011, we received a call stating that the parts wouldn't be in and work would be completed until Monday the 19th. We called early Monday morning and we got the runaround. We left a few messages for the service department and no one ever called us back. We tried on Tuesday and again, no one called back.

Being that our days off at the time were Wednesday and Thursday, we decided to make an appearance on Wednesday. But before we could even be on our way, we finally heard back from a man named Lorne ** from the service department. He informed us our car would be ready for pick up on 12/22/11. He reassured us that we would be able to pick it up then. Finally, we showed up on Thursday and after a $250 deductible payment, we drove off with a vehicle that had been repaired, only to find out that this would be the beginning of our nightmare. As I got in the vehicle and started to drive off, I noticed the sensor light was on again. I turned the car back around and had to make a brand new trip to Carmax for the second time, only minutes after driving off because the sensor on the car stated that airbag on passenger side had to get checked.

As it turned out, the airbag had to be replaced and we were again left without a car. We ended up having to get a rental. Not only was not having an additional car a huge inconvenience, but by leaving us with only my fiance's car to get around in was more expensive than having 3 luxury vehicles because it cut back on time we spend with our kids by having to get ready for work earlier, having to drop my fiance off at work by 4:15PM, drop our 3 young children at their grandparents, not to mention the expensive cab ride from my fiance's job to my job after he got out of work was getting expensive. But he would then pick up his truck at my job, pick up the kids and turn around and pick me up from work. Even though we had done that since 12/14/11, being that it was almost Christmas, we kept in mind that we had to save money more than before.

We didn't get our car back until 12/29/11. Being that we were left without a car for 16 days, they waived the additional $250 deductible, which didn't please us since the rental car came out to almost $500. On 01/24/12, we scheduled our first appointment for an oil change. We then again took the car in on 04/19/12 for a second oil change, at which time, we informed them the brakes were making squeaking sounds. We stated that they felt weird when driving but they told us after looking into it that they had resurfaced the front and rear rotors and treated pads and that the car was in no need of brakes getting additional work done. We asked them if they were sure of this and they reassured us the car was in great working condition and that it'll be months before anything had to be done regarding the brakes. During this visit, they charged $146.39.

A few days later, I made an appointment to bring the car in due to my parking light being out during at which time, they advised I'd be better going elsewhere because they were back up and the only available date they had was 05/22/12. I took the appointment anyway because on their limited warranty, it states that if we take the car to get work done anywhere else other than Carmax or places selected by Carmax, we would be responsible for payment and/or repairs. We mentioned that the brakes were still feeling weird and they mentioned that they seemed fine, that sometimes, brakes on cars squeak. During this visit, $109 was charged. On June 15, 2012, as I was exiting the freeway with our 3 children in the car ages 4, 6 and 7 in the backseat, the brakes took a few seconds to take effect. By some miracle, I somehow kept my composure, pulled into a street and proceeded to drive a few blocks down to their grandparents' house. As we arrived safely, I kissed them and told them I love them and that I would kiss them goodnight when I get home from work, as usual.

After driving off to work, the car kept acting up. After I got out from work as I again exited the freeway, the car took even twice the time as before to stop, only this time, I was grateful our kids weren't with me. When I got home, I informed my fiance and we decided to call first thing Saturday morning to make an appointment. All they had available was 06/28/12, so we took it the appointment not having another choice in the matter. But after he drove it and realized the front brakes were completely out, we got a tow truck to take the car in to Carmax on 06/19/12 because we found it unfair that we have only owned the vehicle for 9 months and 11 days and make our payments as scheduled, yet we keep getting left without a car. We have gotten the runaround from all the supervisors Ira and Bill and their entire service department. They take a day or two to call us back, after we've left message after message. This has gotten ridiculous.

What made me the most angry is that after 5 messages, I was finally transferred to Bill and explained my frustration and told him I was mostly upset because our kids were in the car. His reply was, "Well, at least you're all safe." Are they serious? Would it have taken my children to be in the hospital and for my fiance to be a widower before even having a wedding for them to fix a problem? I had already mentioned on 2 previous visits. They have lied over and over again on when the car would be returned to us, but the car note still arrives on time. We have been given 4 different dates on which we'll be getting the car back and nothing yet. This is very frustrating only because with this company, we have spent more money than the car is even worth. I doubt anyone can put a price on their children's lives. I don't know what else to do, but I will make it a point to tell as many people as I possibly can on how unprofessional they have been and our horrible experience with them has been.

Some of you may look at this negatively but the point is that they wanted a happy customer. When something was wrong they bent over backwards, worked with me and kept their word. Not all Carmax locations are the same as New Haven does not come close to comparing to the care and attention I get from Albuquerque. Hell, New Haven managers won’t even return a call. But I would whole heatedly buy from Albuquerque. I have had three cars from this location, a Land Cruiser, Mercedes and a Porsche and always receive excellent help. I know a lot of people write of negative experiences and I wanted to give a positive story.

Anyway, the next Monday I received a call from the seller agent telling me that they found the vehicle "inoperable" and they couldn't give it back to me. So, we went there very upset and receiving any kind of apologies you can name, and the next day we got a 2009 Honda Civic in apparently good condition. Today, 10 days later, when I tried to start the engine to go to work, my car was dead. I asked for a tow and brought the car back to the dealer, as angry, mad and disappointed as you can imagine. Then, the mechanic told me the battery wasn't working, so I asked and I’m asking here, can we trust in the "super certified" technicians, service, mechanics and sellers of Carmax because they gave us all the warranties in the world that the car was in excellent condition and working properly?

A car, supposedly almost new and with all the warranties of the world is in the service just 10 days after buying it. I gave my 2004 Jeep Cherokee in trading, and yes it wasn't a new car but never in the years I had it gave me any problem. Also, when I checked the document that certified the devolution of the Nissan, it reads in the reason for devolution: "The customer didn't want the car." Come on, are you kidding me?

So, I have nothing to say but my worst rating to Carmax and their services. They have given us the worst time of our lives and I wouldn't recommend it to any of my friends or relatives. That's all I wanted to say. I hope it’s worth to anyone who wants to make business in that place. Thank you.

CARMAX informed me to take the vehicle to a Suzuki dealership which I did. The Sukuzi dealership stated the same thing that the CARMAX mechanic in the parking lot said, in that someone put a sealant over the HVAC box obviously to repair it and that they used the wrong kind of sealant which is why it is now leaking when it gets hot, particularly when the air conditioner is running. CARMAX is trying to infer that whatever it is, a private owner must have done it but the Suzuki dealership has stated that that type of extensive work was no doubt done at a professional shop and that it is absolutely ludicrous to believe that a private owner would do something that extensive to their vehicle. More importantly, the Suzuki dealership stated that it would be very expensive to repair!

The Suzuki dealership informed me that the only reason to put that type of sealant on would be in conjunction with a repair of the HVAC. Clearly the most probable solution is that CARMAX repaired the HVAC before they sold it to me and subsequently put the sealant on it; however, someone obviously put the wrong sealant on it and now they do not want to face the responsibility concerning their negligence.

What bothers me is all of the advertising about being “Max Ready” and then they are not disclosing a large amount of bodywork to the buyer. Even on the showroom floor, there is a car that is tagged as not being “Max Worthy” as it had been wrecked, patched up and repainted. They body and paint work on the demo car is better than that which was done on the car that my wife purchased. The dealership has ordered a new piece of trim for the fender, but that does not explain the fact that the car had been wrecked, body-puttied and repainted and that it was not disclosed to my wife at the time of sale. It could make the difference between making a sale or picking out a different vehicle. Does “Max Ready” really mean anything other than a sales gimmick?

"Customer purchased her 2002 P.T Cruiser from CarMax in June 2004. On 01/26/2012, Customer took her car to the CarMax Service Center, 1977 Thornton Rd, Lithia Springs, Georgia with concerns that her car, when idle, was skipping beats, shaking and the conditions were worse with the air conditioner on when in an idle position (stationary). Customer stated that her car was just not sounding as it should and sounded a little rough. Immediately upon arrival to the CarMax drive-in service center, Customer was greeted by Service Employee **, who met Customer at her car, opening the door for her and kindly encouraging Customer to tell her about the problem she was having with her car. Service employee said that the CarMax Service Center could do a visual to find out what was causing the car problems but could not guarantee that it would be the actual problem. She suggested that it could be other problems and that a diagnosis would be the best procedure in finding out exactly what was creating the problems with her car or if any other problems were causing the problems.

Service Employee encouraged Customer to get a diagnosis that would guarantee that the appropriate correct problem or trouble with her car would be adequately addressed. Customer understood the diagnosis to mean a computerized (x-ray) of the entire system of her car. Customer waited in the waiting room until the employee returned with the itemized cost of repairs needed a total of $851.59 and decreased to $630.89. Customer talked with the Automotive Technician who had informed her that he knew exactly what was wrong with her car. Technician stated, working at another CarMax and having years of experience with PT Cruiser, and assured Customer that he had everything under control. Customer accepted her car with the understanding that all her car problems were resolved. Customer lived miles away, over 150 miles to Warner Robins, Georgia. She noticed still a little shaking when idle but thought this too would go away and that perhaps, the car needed a little time and this would correct itself.

The little shaking missed beats increased. On a warm day, Customer turned on the air conditioner and the car was shaking and skipping beats while driving and when stationary. Prior to taking her car to CarMax, she could use the air conditioner when driving but not stationary and now she cannot use the air conditioner even when driving. Customer returned to CarMax on 03/6/2012 and as she drove into the Service Center, she saw Service Employee standing behind the counter, with no Customer, no phone in her hand, just looking out of the glass at her. Customer believed it to be odd that Service Employee did not come out to her car and greet her as previously on her initial visit. Service Employee informed Customer that she would have Automotive Technician talk to her. Immediately, Automotive Technician greeted Customer by telling her of the things that she must have done, or not done when the car left CarMax Service Center that resulted in the car problems.

Customer informed Automotive Technician that the problems that she had on her initial visit were worse and that she had noticed a leak in fluid from her coolant on the driveway pavement that should not be. Technician went over the mileage of the car, and a list of other reasons that could have caused a problem with her car. Automotive Technician informed Customer that a lot can happen to a car from the time the car leaves the service center, and that any problems with her car were new problems. Customer explained to Automotive Technician that the problems that she presented to him on her initial visit were worse. Automotive Technician had many words and explanations coming from his mouth even bringing up the mileage on her car that was a problem.

Customer explained that she, as a Customer, brought her car to CarMax with the understanding that the service center was professional, and stood by their "Carmax started out with a vision to change the way cars were sold and repaired. Company mottos like 'Happy associates make happy Customers and happy Customers make happy stock holders' and 'accept no defect, create no defect, pass on no defect' were words to live by." However, Automotive Technician continued to talk and said that he would perform a visual exam and informed her of his finding. Automotive Technician's visual exam revealed many oil leakages and many other car problems that could cost over $2,000. Customer stated that, if his visual exam revealed many problems with her car, then his visual exam would have revealed such car problems or repairs needed on her initial visit. Customer wanted to know what the purpose of the diagnosis was if a visual exam revealed such repairs needed.

Automotive Technician continued to discuss other possible repairs needed and Customer left his presence. Customer went to Service Employee and asked to speak with the Service Center Manager, who was **. He asked Customer to come into his office to discuss her concerns related to her car. Manager stated, "Let me close the door; some people get a little loud," this was suggestive to Customer that she was not the only Customer that this has happened to. Manager basically approved the finding of automotive technician and that she needs additional repairs.

Customer could not believe what she was hearing and wanted to know how CarMax could take Customer's hard-earned money and not provide the service that it promised. Customer informed Manager that she brought her car to CarMax as a patient would go to a physician with complaint of health problems and would expect her physician to find out the problems and treat medical conditions as a physician in his profession. Customer stated that she had a six(6)-month warrant on all repairs and wanted CarMax to honor their warranty. Manager stated that all repairs needed were new problems and that Customer would be given a new estimate of all new repairs needed. Customer asked to speak to CarMax Manager and was informed that his name was **. Service Center Manager escorted Customer to Manager's office and she learned that automotive technician had worked together in their previous position at another CarMax dealership.

Manager agreed with Service Manager and Automotive Technician and informed Customer that she would be given a new estimate of repairs on her car. The new estimate was a total of $1,951.94 and all additional repairs needed were made by a visual exam of repairs. Customer informed them both that she planned to file a complaint due to the breach of their warranty and breach of fair dealing and false advertisement. There is no reason for Customer to believe that the CarMax Service Center would not come up with additional repairs if she had any other repairs completed at the service centers. The experience was unbearable, and humiliating in front of other CarMax Customers, who were listening to Customer's concerns related to the repairs not performed on her car as promised.

CarMax Service Center has failed to honor their warranty and has provided false advertisement. Customer believed that she should have received better service than what she had received at other company in the past years. Customer believed that CarMax has resorted to the same cost-cutting tactics that give all used car lots bad reputations. Quality used cars are a thing of the past at CarMax. Customer plans to file another complaint with the Bureau of Automotive Repair (BAR) in the division of Consumer Affairs after thirty (30) days from the above date if no resolution."

I am requesting: 1) To have the CarMax Warranty honored and comply with obligations; 2) To have any repairs fixed that may have arisen out of the extreme delay in correcting the repairs; 3) If Customer’s car failed to function/operate due to the increased in problems as listed above, for CarMax to replace car or make repairs in good operative function as required by Georgia Law; and 4) A response no later than thirty (30) days from date April 06, 2012.

It's apparent that nothing was checked out/repaired before CarMax sold me this car. I have another appointment to get these fixed (as my deductible is less than the cost of the parts, I would have to buy), but I am waiting for a call back from the manager so I can tell him of my bad experiences. Also, I am nervous for what's going to happen next? It could be anything and with 2 small children, I am afraid to go anywhere in my car, which I purposely bought to fit my entire family! CarMax is one big scam and do not treat their customers right after the sale is completed.

This vehicle was part of a Fleet Service according to the Carfax and the salesman assured me that the vehicle went through the proper checks before being purchased. During the time that the turbo was fixed, I was told that some of the sludge had been cleared out. It is exactly 1 year and after 5 oil changes, engine flush, etc., the sludge is "the worst that I've ever seen, it's like peanut butter," according to several Mazda mechanics. Also, the Turbo System and engine will have to be replaced! Again, Mazda Corp and MaxCare Extended Warranty are refusing to pay for anything!

I was not alone upon arrival, I arrived with two companions. One I did not know and he sat in the waiting area and the other a good friend I have known since childhood whom I asked to meet me at a location and to drive me to Carmax to do a purchase. Since he was in the area already, it was not a problem for him. I test drove two cars. The first was a Nissan Versa and a Chevy Impala. While out driving the Versa along with the salesman, I was reminded of the downpayment and we made a stop to withdraw the $1500 payment for processing (receipt available). As per a previous conversation with the salesman, the payment should be cash because Carmax does not accept debit or credit as downpayment.

Later, this was found to be not true. I settled on the 2011 Chevy Impala at 15k. The salesman and I went into room number 4 and began closing the deal. A new loan was submitted for approval. We also made contact with my current auto insurance provider and expanded the coverage to this new second vehicle. At that moment, I submitted and counted the $1500 downpayment to the salesman. He informed me that it would just be a moment and he can't take it right now. I sat the money in front of him while we did more paperwork. The salesman was in and out of the enclosed booth faxing papers or whatever is done in car sales. I even found myself going from the room to just outside the door to take a quick peek at the traffic in the building.

In the moment, I slipped about 10 feet away to the men's room. That was not a wise move. When I returned, the payment was gone. Clayton County PD (case # **) was called and they arrived quickly, took a few minutes to speak with the sales managers and then came to question me. I immediately asked if they could check the video security camera to see who might have taken the missing $1500. There was no video surveillance in the booth area. There is an overhead camera only a few feet away and PD went to assess and determined the camera was facing the exit door in the opposite direction. PD then told me there was nothing they could do about this situation. They soon left. My transportation soon left for an appointment. I was left at the facility waiting for some type of resolution from the Carmax corporate office. I made contact with an analyst and an investigator. I also made left three voicemails with the regional manager. No call back at this point.

In the end, I was told they are investigating and there was nothing that could done at that moment. Soon I was asked to leave the property under threat of calling PD. Dismissed and disrespected is what I feel. I take an honest look at the circumstances behind the missing funds and understand how the scene may look questionable. Nevertheless, I am a true victim today on every level and by all involved. So there I was, no new car, robbed of $1500, down $200 more from insurance and cast out into the streets to walk back to Columbus. Not even an offer of a ride to a bus or train station. I endured being questioned as if I stole my own money or set up some elaborate scam to rob myself of the only reason I had to be in Stockbridge (to buy a vehicle), and waited the better part of 5 hours more for satisfaction. None came.

I walked off and away from the property headed up MZ parkway, another good friend was available and picked me up maybe 30 minutes into walking and delivered me to the Atl airport where I purchased a shuttle ride home to Columbus (I have receipts). I am not a thief and definitely not a dumb thief. I have been in my current position for 9+ years (retail management). To trade $15k for $1500 is just not smart. Someone in that building who probably is there everyday walked away from that building with an extra $1500 they did not earn and no one will do a thing to help this robbed consumer. I am in sheer disbelief and I am pissed about the events that happened on 3/29/2012 from 11am to 6pm and the way I was treated by the staff there. I would like for that company to offer me those missing funds to my approved loan company so that I may pick up my vehicle that should be on hold in my name or return my stolen funds, fully or in part. I only seek a fair resolution that revolves around customer service that exceeds, consumer protections and integrity.

I noticed different type of people working there. Let's just say they looked unqualified. The brakes were bad, the car had alignment problem, the tires they had were the cheapest you could find and were unbalanced. When I was on the interstate, one of the zinc balance strips they had just flopped on which were basically just glued on had fallen off. I took the car back to have the problems fixed. I called for appointment 1 week in advance, dropped the car off in the morning and picked up in the afternoon and they still didn't have it complete. I finally got it back, though it took about 8 hours. They still didn't fix the problems like they said.

So a few weeks later I took it to a local shop. Let's say after them working on it 45 minutes (I left car there to go back to work), I came back and he was shocked. All 4 wheels misaligned! The front right wheel was literally leaning sideways. All tires were unbalanced and a bolt that goes with the wheel that keeps it aligned was simply missing. He was shocked again how the car was even drivable. The cost was $140. Carmax so-called fixed the car from the start which was under warranty at the time was like $150 dollars.

Carmax has went downhill, way downhill in the last few years. They lost a loyal customer. These were not car defects, people, this was pure lazy and incompetent mechanic workmanship of this car they sold to me and I'm sure to others as well. Also, I did an online survey with Carmax concerning my transaction which I thought didn't pinpoint me personally. It did! Since this was the case, I'll list the address of this individual store, the address is 2501 Powell Avenue Nashville, TN 37204, (615) 269-3703.

It came out the shop on Thursday and broken down again so it had to be put back in the shop Friday. The fan for the engine you can stop with your bare hands. The engine shakes when on. The car broke down a few weeks after I got it and brought it back to them and they stated everything was fine and fixed but it shut down after that which I ate the cost. Then one of the pullies of the belt went bad. The clutch for the fan is bad. They sold me a bad car that they are refusing to do anything about. I'm afraid if I continue to drive it, it will result in a fatality.

A few weeks later, the car keeps overheating. So we brought it back to CarMax and also told them about the noise again. They call later on same day and told us they need to order parts for the hose that broke to fix overheating problem. And now, they heard the noise and will repair that as well. Let's forward 4 weeks later. The car was still in service. Now, they sent it to Volvo to be looked at and a body shop. We told CarMax that we have had it after 4 weeks of this, and we are told that they still cannot locate the source of the noise.

Not happy and after weeks of frustration of getting a different story from everyone we talk to at CarMax, we had no other choice but to get another car since the Volvo cannot be repaired. Now we are told that our credit score has changed, so the interest rate on the new loan will be higher and that is not their problem.

Well, the only thing that changed on our credit was the new car loan! Of course, the credit score will be lower! So now we bought a cheaper car to get the same payment, lost the value of the original trade-in on the Civic and gained much anger. Then to top it all off, the salesperson told us that the Volvo should have never been sold to us and that it should just go to Volvo heaven!

Yet, not one manager, service person, or salesperson that we dealt with made any attempt to apologize to us or try to make up for the mistake. We were not looking for anything that we were not entitled to just to get a decent car that runs properly! What a horrible place!

We purchased our previous car from Carmax. The price on the 2003 Honda Civic LX was about $2900 over the Kelly Blue Book. If this is for the extra care that was taken to certify the care was up to Carmax quality and then the extra checks while at the dealership it failed. I do not feel comfortable buying at Carmax now. The buyers were apologetic but really this should be a wake up call for the Sterling branch. I will share this experience with others if asked. Unfortunately, it's buyer beware now.

Had I not noticed this sticker, I could be stuck with a car that may have had 151,300 miles on it instead of the 51,300 they said it had-- who knows what the actual mileage was. It was not disclosed in other records. A two-minute inspection of the car revealed it. I spoke with the person who sold me the car two days later and she was not even aware that the sale of the car had been canceled and the reason why. No one spoke to her about signing off on an inspection form without fully inspecting every aspect of the car. The Sterling Carmax's reputation for fulling vetting and inspecting cars they sell was on the line. They appear unconcerned. This is disturbing.

Three hours later, some uneducated girl in their "service" department called to relay my clutch is out and it’s not covered under my warranty. She then gleefully expressed that they are offering me a great deal that costs over $1,000.00 to fix it. I explained to her there is no reason the clutch should be out this soon! Even if I drove like a race car driver, the clutch should have life on it, unless their 125 point inspection is a complete lie! She said she would speak with her supervisor and call me back. It is now 7:30 pm and I have received no response from CarMax. I am reading through complaints and seems like there is definitely a trend here regarding them ripping people off and deceiving them about their inspections. If I would have known the clutch was worn, I wouldn’t have purchased the car! This is not okay. I bought this car from them so I wouldn’t have car problems anymore. I trusted them and now I really feel I got ripped off!

But before I could hang up, my wife received a call saying the receipts were not enough proof since they did not have the mileage on them and could not be used. When I called back and asked why, I was told one thing and my wife told another, no one could answer that. Then I was told that they wanted to send someone to look at the problem and wanted the Nissan dealer to break the engine down. I have a letter from that dealer stating that this was unneeded work since they had told Maxcare what the problem was. The engine was broken down and Maxcare still said that I didn't do proper oil changes even though I had receipts and I had just had an oil change before taking it to the dealer so new oil was in the truck then.

Carmax says they cannot do anything about it other that offer me $4,000 for a truck I paid $32,000 plus for. My truck has been sitting at the Nissan dealer for over 8 months now with half of the engine still out.