CarHop Auto Sales and Financing

CarHop Auto Sales and Financing

 2.3/5 (428 reviews)

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Overall Rating2.3 out of 5
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CarHop Auto Sales and Financing Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 20, 2023

Same story, needed a car and had only fair credit. It was the worst experience of car buying I have ever had. They pushed me through many people, never told me what my payments will be and, sold me a car with an engine that is about to blow. 10 grand down the drain. They also offer 1/2 payments if you use online payments and then denied that they offer that, with a huge ** sign stating that in all the offices I was pushed through. I contacted the BBB and, wow, CarHop called me stating they will do the 1/2 payment now and begged me to remove my statements from the BBB. Buyer beware and call the BBB on their **!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 28, 2023

At the time of sale CarHop said they would take care of what was wrong with the check engine light. At the time of sale their shop technician or mechanic used the check engine reader and said it had a misfire and needed a tune-up. I then brought it to one of their approved mechanics who said it was just a sensor. I then brought it to Aamco, another one of their approved mechanics, who told me I needed a full tune-up as well as two sensors. After much hassle getting them to agree to take care of what they agreed to take care of they settled on replacing two coils and four spark plugs. I got the car back and it ran just a little better but I was still having noise from my exhaust so I went and had the muffler fixed. The shop that I got the muffler fixed as I said that I was still having a misfire and did a compression test and told me that cylinder 4 was getting bad compression and I had a bad cylinder.

I asked them what they recommend I do with it and they told me get rid of it. I believe them because they told me to get rid of it. They didn't try to pitch me on getting a new motor. They didn't try to sell me more of their service so I know that their diagnosis was legit. Unfortunately they weren't an approved carhop mechanic. I went to CarHop with the paperwork from the mechanic who informed me my engine was bad. CarHop said they would pay for another diagnostic at Aamco. I brought it back to Aamco along with the paper from the other mechanic and they said they would do another compression test after I dropped it off for the day. I received a call back not even 3 hours after I drop the car off and they told me they performed the compression test and all of my cylinders were running perfectly. I witnessed the compression test when I got the exhaust taken care of so I know that cylinder 4 wasn't getting compression.

Not only did Aamco tell me it was getting compression but it was getting double what the other shop showed me. I believe that CarHop has a shady deal with all of these mechanics in their network to not approve anything that has to do with engines or transmissions. I am incredibly interested in getting people together who have had similar issues with CarHop and possibly speaking with a lawyer and starting a class action lawsuit against CarHop for their shady business practices. I'm not going to publish my email on here however if there is anyone who is interested in contacting me that wants to join this cause here is my Instagram You can send me messages there @**.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 6, 2023

    I bought my car in September 2022, and it is now February 2023 and I have put a lot of money into fixing it. The headlights were not working, and we did not know when we got it, they said it was our problem for not noticing it when we were looking at it, and I live a few hours away from our nearest car hop. Just this past month I have taken it to a shop twice and have had mechanic work on it. I am taking it back to a transmission mechanic tomorrow so I will be down to one car with my family, and we work different shifts. I was a day late ONCE and they blew up my phone and kept saying if I did not make a payment right then and there "Serious consequence would happen".

    I am meeting with a lemon law lawyer this week. I have had tie rods replaced, o2 sensors, exhaust seals, brand new tires and alignment and head casket. I am paying $500 a month for a hunk of junk and was way over charged for $12,000 total for a 2007 GMC. Please as desperate as you may be for a car do not buy from here, me and my spouse were desperate for a bigger car for me and my 3 kids and now paying the consequences. They target individuals with horrible credit and repo's on record.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 12, 2022

    I just got my car a month ago and I have had problems since day one. I have been to a mechanic shop and they said a lot was wrong with it and I was told if it's an emission problem it's not their problem. My car has been stalling while driving. I can't use my ac or my heater or the car stalls. It idles under 600 rpm. I need the car for work and to get my daughter and now my work may suffer because I may have to miss more work. I'm so mad I want to cry.

    10 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 24, 2022

    My experience is always a great one. I've bought 3 vehicles and happy with all of them. Thomas in Crystal was very nice and helped me drive home in a new car.

    I hit a deer with my last vehicle and I needed a vehicle. My insurance only paid part of the payment and CarHop worked with me to get another one. I didn't find what I really wanted in Duluth so Scott in Duluth helped me find what I wanted at another carhop store. I'm grateful to all of you. I also sent my daughter to Duluth to buy her car and they were wonderful to her and she is very happy with her car. Thanks again.

    Cherie A

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    Rated with 2 stars
    Verified Reviewer
    Original review: Sept. 27, 2021

    CarHop is the worst place to purchase a vehicle. These people sold me a car that they knew the check engine light wouldn't go off. It had the exhaust cut off. They were supposed to fix that so the catalytic converter started going out of the car and then they tried to tell me they weren't responsible for it. They however they did promise to fix the exhaust but they never.

    They won't offer you a rental car and since you only are required to have liability your insurance isn't going to give you one if a your car breaks so don't plan on that and then they somehow come up with this money that you owe then even though you've made payments and don't struggle whatever you do because they don't understand the struggle. They don't care. They want their money. That's it so they'll turn your car off all the time. They care. They won't make arrangements either. They're all very unprofessional. This place is the worst place. Very disrespectful and none of them really know what they're talking about because everybody gives you different answer.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 23, 2021

    I completely got taken for a fool. The vehicle I got is a piece of crap. I've put more money into this thing than I've paid in payments. Had for a year and have nothing but problems since day 8 of course because after 7 you're stuck with it. Nothing like being stranded several times. I will never buy from them again.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 16, 2021

    Don't buy from them. They will sell you junk then make you believe that you're getting something that they will cover to be fixed then they won't fix anything. Basically nothing is covered under their POS warranty. they are just scammers trying to make money by manipulation. I wouldn't recommend them to anyone.

    9 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: May 6, 2021

    I have purchased my cars from this company, for a very long time. My last car was a 2005 Santa Fe. Over the years I have put a lot of money into that car. That's what happens when you buy an older car. And I loved this car, so I was ok putting the money in. A few weeks ago my wipers stopped working, so I bring it in, (to my shop of choice) and my poor car has too much wrong with it now. Not to the point that it was not safe to drive, but to the point that all my money would be pumped into it for the unforeseeable future. I left my shop and when straight to a dealership and purchased a much newer (2017) Santa Fe with a crazy low (low to me) interest rate.

    Some cars I purchased from them were the worst, and some cars, like my last car, were the best. But because of CarHop working with me for so many years, they helped me get my credit score up to where I was now able to walk into a dealership and say "I want that car." Love em or hate em. Freedom of choice. Not all of my dealings with them were good, but not all were bad either. But I will always be thankful that they kept me on the road to work and back, and helped my raise my credit score.

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 3, 2021

    I'll be the 1st to admit that I foolishly jeopardized my credit years ago, and in doing so there are limited options made available to me when it comes to purchasing power. While consciously making improvements to my credit worthiness for over a year & half, I'm still facing hurdles and Carhop Auburn, WA is an even BIGGER hurdle. No one deserves the gimmick of being lured into thinking I'm being given a 2nd chance & then being sold a lemon that completely breaks down because of engine issues in 3 weeks and told "sorry, it's your problem now." I'm on disability and every cent matters to me.

    If you are reading reviews about ANY Carhop location in preparation to buy a car, PLEASE, PLEASE, I beg of you, I'm BEGGING YOU, save yourself the trouble of bringing frustration, anger, disappointment, loss of YOUR hard earned money, another major unneeded credit hit, and a cast of players disguised as helpful, caring, compassionate, honest, hardworking business people. We have Amazon Prime, Tubi, Fire, etc for all that drama.

    Heed the infinite warnings being supplied to you by those of us who have found ourselves deceived by this den of liars & thieves. I'm sure most, if not all, of us who took the time to warn YOU & the other complete strangers about the unethical, out for blood Carhop salesmanship that is obviously ingrained into their business model, then it must be more than just a warning sign.

    Everyone has pressing matters to attend, and everyone here could've spent their time doing other things, but we all felt compelled to help people we don't know, and will likely never know. It's also evidence that there is still a lot of caring, compassionate people in this world. Take our kind pleas and do yourself a GINORMOUS favor: instead of opening Pandora's Carhop box, choose You 1st and just walk, crawl, take the yellow brick road with Dot, backflip or cartwheel it, bus or train it, cab it, rent a stretch limo, order an ambulance (not really), Uber it, swim the English Channel doing backstrokes, and even hitchhike it. SOMETHING ELSE makes you wise.

    Sidenote: I fully stand behind my statements and my opinions about the service and product of carhop is based on my own personal relationship with the so-called company. There is an exception I want to acknowledge and that is of my Account Manager, Michelle, whom I've only dealt with through emails. She has been an example of true customer serviceship beyond belief and relief. She's shown compassion and trust during 2 situations out of my control when she didn't necessarily have to. She could've been like the sales manager I dealt with and like the countless employees others are reporting. Thank you, Michelle, & kudos for going against the grain. More power to you.

    9 people found this review helpful
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    CarHop Auto Sales and Financing Company Information

    Company Name:
    CarHop Auto Sales and Financing
    Year Founded:
    PO Box 390203
    Postal Code:
    United States