CarHop Auto Sales and Finance Reviews

DO NOT BUY FROM CAR HOP. They scam you by selling you cars that are in horrible condition then sue you when you can't afford to fix the car and make the payments. It's a scam.

I was sold a car with a moving broken front driver seat, the horn does not work and they refused to repair the oil leak. One of the finance managers is very rude and gills over the phone, and they just increased my payments without my knowledge.

WE LOVED ALL THE STAFF WE WORKED WITH!!!! You know how car lots pressure & follow you around & basically want to get your keys 5 minutes after being there. NOT THESE GUYS. Definitely the BEST car shopping experience we have. They really do know how to take care of their customers even after purchase. If we need to buy another car. They are our 1st stop.

I made an agreement with the finance lady at Carhop, it was I pay 100 dollars on Jan 3rd and 100 on Feb 3rd l and go back to normal payment on March 3rd, she suggested it, then I find out bits on my credit report as I didnt pay the whole thing, sent me a default letter, she suggested it and I did exactly what she said all but I paid 268 in Jan instead of 100, so I ask her what the deal is and she said, "Yes we made the agreementbut it still goes on your credit check and your in default," I have emails of our conversation, so I ask her to remove the default and credit check she put on,, she said, "No. It has to stay," Well I know better, when you make an agrement especially when she suggested it that's what you do, I stuck to my word, I've never missed a payment or been late or not paid the amount I was to pay, I smell something, and I'm gonna get to the bottom of it,

They really don’t even deserve 1 star. Awful! Don't waste your money! I was sold a LEMON! It's a money pit. They prey on the desperate and the sales people are exactly that, they claim to know NOTHING pertaining to the mechanics of a vehicle. My throttle body is shot (of course not under warranty), they sold me a car with 1 good strut & 1 good shock. Costs are crazy and CarHop will not HELP you at all. I'm drowning over here and they really need to be closed down. So please don't waste your money.. You will regret it.

They sold my wife a lemon. On day three after purchasing a vehicle (a 2012 Kia Sedona), after charging a phone ALL of the dash lights came on and the car would not start. A mechanic friend told us that the battery terminals were incorrectly labeled, and we contacted Carhop to resolve the issue. The instance could not be recreated by the mechanics, so WITHOUT TESTING FOR ANY ISSUES, the car was returned to us as a fluke issue.

I took my wife to CarHop in Sioux Falls to get a SUV that she put application in for online and was told everything was good to go. So we drove 1hr 20 minutes to there to get told she needed more money down to get the SUV. It is so sad how this car dealerships can call and tell you everything is good to go but then turn around and tell you that they need more money down after you get there and think it is OK to do so and also not care how they just wasted your time and gas to get there and do this. I know I will not be going back to CarHop for a car because I don't deal with liars and that is all they do is lie to you!!!!

I was trying to buy a Jeep Journey from them. Had a front wheel alignment done and new tires on it but I had a heart attack and was late on my payment ..They turned it off and towed it to Concord..I called and they said, "Sorry. You was late with payment." Didn't care at all. Just a bunch of crooks and lemon cars. No wonder they closed it ...Don't trust them at all if you're smart.

Signed papers with CarHop for a 2013 Dodge Avenger November 2024. By January I already needed new tires due to car needing a front end alignment. February alternator went out. In April starter went out. In the end of May in June the windows stopped rolling up and down. Had to replace control switch. By the end of July traction control sensor needed to be replaced. Discovered ball joint was hanging on by a wing and a prayer beginning of August. When I got brakes done August 17th the car started overheating. Replaced the thermostat housing (with thermostat cause that's the only way you can change thermostat on this car). That didn't solve the issue. Did a coolant pressure leak test. Discovered the radiator had a golf ball size hole in it and stop leak was previously used in the vehicle (unsure if it was carhop or previous owner). Replaced radiator still did not fix overheating issue.

I had a very negative experience. The salesman Ed brought a car that was idling roughly, the interior smelled like burning oil, & the front end sounded like it was about to fall apart. His focus & high point being the aftermarket touchscreen radio. When I asked to see other cars, he said he didn't have "all day" to show me other cars. Several of their cars didn't even have titles. I'm a 60-year-old woman. Ed tried to bully me into buying a broken-down car. Unconscionable. Immoral. Liars & thieves.