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CarHop Auto Sales and Financing

CarHop Auto Sales and Financing
Overall Satisfaction Rating 2.29/5
  • 5 stars
    50
  • 4 stars
    68
  • 3 stars
    55
  • 2 stars
    21
  • 1 stars
    221
Based on 415 ratings

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    CarHop Auto Sales and Financing Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: June 25, 2020

    Please do not make the mistake that I and so many others have made financing through this company. For three years you will have to wonder whether or not the vehicle will even start. In less than a year I am over 2k in the hole. They sold me a vehicle with bad brakes and no oil. Blue book value; 2,225. I'm paying over 12k.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 23, 2020

    CarHop sold me a Subaru. It was double the price of the Blue Book value. Had to bring it in. It was done. They said no it's okay. Got it back and it stalled on me. Had called tow, pay for that. Pay for mechanic's time then got a used part. The problem with a front-end still exist. And I'm just having a problem with paying double the Blue Book value. Take the car back. That's how I feel. The car has been problems all along. They want to get you in a car but yet they charge you double and even if you want to pay the car off you still have to pay the price that you are stuck with. I asked how much to pay it off. They told me eight thousand. That's what I bought it for. What's 8000. They're not out to help you. They're there to see you fail.

    4 people found this review helpful

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      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 12, 2020

      NEVER buy from these Bucharest of liars. Got an 06 jeep and made first payment in Aug. Jeep hasn't really ran since but they tell me I can pay the $100 deductible to find out why..when it does run. It stalls while going 65mph down the road and tries to jerk you off the side of the mountain. I wasn't told about the tracker but my name was esigned for me... Was told the total price pf $6,000 but it was really much higher... Was lied to again when I tried to return the vehicle in 3 days of getting it. Was told I was stuck with it.

      I called to see about them towing it... Now remember it's All being recorded... I told the lady where I lived, reported my new address and everything. Was told YES they would tow me.. I told her I needed 'til payday... (I called on the 13th and get paid on the 20th-21st.) She told me call back when I was ready... Called on 21st to be told they won't tow me. That it's my responsibility to get it to them and that they reviewed the recorded call and I supposedly said nothing about payday and was called a liar.. (I'm sure that's been removed from the recorded call.)

      I had 4 recalls on the Jeep that they didn't tell me about but after signing the papers and leaving the lot JEEP themselves sent me an email asking if I knew about the recalls... SMDH. The girl I bought from was bragging how she sold her Auntie a van that exactly 1 week later the transmission went out and so she paid the $100 deductible and basically had a "new" vehicle... A person who would do this to their own family WILL DEFINITELY SCREW YOU OVER HARDER!!!

      I'm stuck with a nonmoving piece of ** 'til I get it under $3,000 then supposedly I can go to them and trade for another piece of ** vehicle... Umm no thanks. I'd rather set the ** on fire before ever buying or giving Car Hop another $1 out of my pocket... So if between my review and all the others who DO NOT RECOMMEND BUYING AT CARHOP doesn't tell you to RUN away like all hell... Then I guess good luck with your experience and we'll see you back here with your complaints. Enjoy being Lied to by a whole Crew of LIARS!!!! If you have no choice but to get a vehicle from here I HIGHLY RECOMMEND the online Vin # checker page bc they give you full details so you don't go in blinded.. I found out about after my purchase????

      9 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Feb. 27, 2020

      I went in today thinking that they would not be able to help me but Angela at CarHop Joplin, Mo. assured me she could help. I met her at 10:00am. By 2:00 I had the car I wanted that was within my price range. She was wonderful. I love my new vehicle and loved her knowledge of putting me in a vehicle that would not drown me. Awesome people.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 24, 2020

      My wife and I had just gone through a bankruptcy and were in need of a vehicle, as ours had broken beyond repair. The only place we could get approved was CarHop. We were sold a $1,500 2004 Hyundai Santa Fe (according to Blue Book value) for a grand total of $11,000+. We missed one payment, but the next payment was taken from our account. Nine days later they shut off the car. This was after already paying over $9,000 so far. We were so stupid to trust this company. They take advantage of people in need of a vehicle.

      That's not the worst of it... The intake manifold needed to be replaced on the car, as the car would barely run. Our mechanic told us the damage was fairly old and he thought it was probably like that when we bought it. I called CarHop to start the warranty process, as an intake manifold is, in fact, part of an engine and not an attachment. They disagreed. We ended up having to pay over $1,100 to get it fixed and the CarHop employee I talked to didn't even try to work with us. He was actually quite rude and got upset with me when I told him we were sold a lemon.

      Needless to say, you would be better off buying a bicycle from Walmart than buying a car from CarHop. At least Walmart honors their warranties.They sold us a semi-broken vehicle and wouldn't honor their own vague warranty. We will never buy from CarHop again, and will tell anyone we know or even don't know to stay away!

      17 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 24, 2020

      This company is the worst!!! Unless you want to see your girlfriend getting hit on by the store manager (Victor) then this is your place. He would not stop and did not care that I caught him looking down my girlfriend's shirt! After everything, my girlfriend still wanted a vehicle and did purchase a vehicle there but we TRIED to return in within the 7 Day return policy but he said that he would not do it! So I called there corporate number and found out that he had to take it back so I dropped it off at the front door. Do not waste your time here!!!

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 4, 2020

      I haven't had a loan in years. No credit history for a credit rating. I go into "Carhop", and the cars are dirty, Low to poor condition. I only found one that looked worth buying. However after looking up the value on Kelley Blue Book, I see that the price is almost double fair market value. Then find out they charge 19.9% interest and have a GPS tracking system with car shut down capabilities if you're late on the weekly or biweekly payment. That's not terrible, but crazy expensive for a old car. Then after they lure you in with the $0-100 dollar down payment for any vehicle on the lot.

      You get there, and you pick the only vehicle you like, then they tell you that that vehicle is not part of that program.. BUT WAIT!! That's only the beginning of the lies and deception... So, I figured I'll do this and buy the overpriced high interest vehicle and when I go to test drive it the battery is dead. Not just the one I was interested in, Either. They all are. Every one I wanted to test drive was found with a dead battery. Could it be from the extra GPS tracking equipment and shut down system that was improperly installed? Anyway I go for a test drive and almost nothing electrical works. Radio has no signal like antennas unplugged, power windows don't work, Right turn signal won't stay on unless you hold it, interior dome light goes on and off while driving, panic alarms going on and off if you lock the vehicle... Etc..

      Well, They claim they'll fix it and add it to the sales agreements. It's the end of the day and I have to make a decision. I trust them and pay my down payment, and looking through my paperwork, and signing as I go I noticed a error my down payment was NOT taken off the price.. They had the interest calculated, the purchase price with the additional tax, title registration. However my money I paid down was not calculated. I figured it was just a simple error and kindly pointed out to the saleslady the error. And, she first tried to lie to me nicely and say it's in there, it's just the way they write it out. I tell her let's calculate it out on paper. SURE enough after calculations my down payment was not subtracted from the costs.. Then the lady stands up and YELLS saying "That's how we do business at Carhop. If you don't like it leave."

      After reading reviews online and the fact it's near impossible to get them to properly fix anything depending on area or situation. My opinion is to run!! Don't walk away.. If you can afford $400 a month for a payment or more you can save up and own the same vehicle in 1/4th the time it takes to pay it off, and it will probably be a more dependable vehicle.. That's my opinion. You have family. Ask them.. They may help you out?? Don't choose Carhop...

      18 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 30, 2019

      On December 10, 2019 I applied online to CarHop because I was going to be moving back to Washington state from Ohio. I previously purchased and paid off a vehicle with CarHop in 2011. Stephanie, the Seattle, Washington manager emailed me stating that I was pre-approved. I then called her that same day, December 10, 2019 at and discussed with her in detail about my situation. Stephanie's response was that as long as I had offer letters for employment, valid Ohio driver's license that it would be fine they can get me into a vehicle zero down! I contacted Stephanie via phone December 23rd at CarHop Seattle once again just to confirm that what she stated in our December 10th conversation was still accurate.

      Friday December 27th I arrived to CarHop Seattle via Uber. I arrived there, organized and prepared. Based off of my two conversations with Stephanie I did NOT have transportation arrangements to go home due to Stephanie's definitive statement that I am approved $0 down. Stephanie comes back, the Seattle location manager and tells me nonchalantly that underwriting is requiring 30 days of paycheck stubs here in Washington state before they will give me a car. I reminded her of our conversations. She apathetically stated, "well sometimes they approve it and sometimes they don't." I told her that I took an Uber all the way here and if there had been any margin of error or possibility that they could deny me she should have allowed ME TO CHOOSE to make the trip out here based on that information.

      Then she asked me if I had any other sources of income, child support, welfare even food stamps. I told her that I did have income from the state but it wouldn't last for much longer because I would be working and no longer qualified. She said, "that's good enough do you have proof" so I emailed her a letter of benefits. Waited longer, she came back and stated that the Underwriters still wanted to see 30 days of paycheck stubs. The district manager comes to the desk and listens to my story, he says that he will listen to the phone calls and if she does, in fact say what I said she said that he would Uber me back home. He returns and says that he heard her say it, but he pulls up the CarHop website, scrolls to the bottom and says that the website states that approval pends multiple factors. I told him I don't have a way home, I have no vehicle, and I don't have the money to Uber back home.

      He told me he's not Ubring me home. I insisted, and then he threatened to call the police. The gentleman sitting next to me...stood up and said, "ma'am I'm so sorry you're going through this. I will Uber you home, consider it my good deed of 2019." This man was a complete stranger, but he was listening to the whole thing and he stood there and paid $83 to Uber me back. I couldn't believe it I was so grateful to this John! (I think that's his name.)

      Again to be clear, I'm NOT upset at what the underwriting wants from me. I am upset about how Stephanie handled things and how she misrepresented the possibilities. Furthermore, how the district manager treated me. I'm grateful to the stranger that made sure I got home. God bless him. Thank you for reading, hopefully your company will grow from this testimony and review because what happened is WRONG, how I was treated was WRONG, and how I was misled was WRONG.

      18 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Dec. 9, 2019

      The staff was nice until I wanted to take advantage of the 7 day exchange if you aren't satisfied. The first vehicle I should have kept because the 2nd vehicle the window went down and wouldn't come up. The 3rd vehicle had a flat tire the next morning after taking 3 hours to do an exchange because they didnt want me to exchange. They change your paperwork and take down the sign that says you can even in small print. If I'm gonna pay 4 times what a vehicle actually costs I feel like it shouldn't break down in the first 3 months. 2 weeks in and I have a flat that fix a flat held together only over the weekend. My vehicle has been parked and they already have a payment on a car that I can't drive. They should only sell credit help not cars.

      Bad customer. You don't call a customer a liar and tell them to leave because you lied. Good thing I had the paperwork to back up what they say. I will never come here again. This is my 3rd time using CarHop and my only bad experience. I should've went to Crystal or Maplewood or waited until I could purchased a vehicle without monthly payments. I just needed revolving credit because I dont want a credit card. Carhop gets two hands down. Stay away from the Ingrove location.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 5, 2019

      I recently bought a car from CarHop. My payments were supposed to be bi-weekly on my paydays. After they went through all the information they made me watch a video while they finished up. Of course since we already went over everything I signed unaware they changed the paperwork to every week payments for 186.00. I just was notified I was 3 payments behind due to that so they came and repoed my car and now they want me to pay $10,000 to get it back. Definitely not worth going. They are sneaky and lie to get you to buy!

      21 people found this review helpful
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      CarHop Auto Sales and Financing Company Information

      Company Name:
      CarHop Auto Sales and Financing
      Year Founded:
      1996
      Address:
      PO Box 390203
      City:
      Edina
      State/Province:
      MN
      Postal Code:
      55439-0203
      Country:
      United States
      Website:
      www.carhop.com