CarHop Auto Sales and Finance Reviews

I asked if I could get another vehicle because the car will continue to have issues and I'm paying too much to have to keep putting money into. I asked for a Nissan Juke they have on the lot and I was told that they didn't have a title for it. That goes for most the cars they have. I'm sick of being jerked around by them. My car was in the shop for 2 months and I still made payments. I asked for a partial refund because of the amount of money I was paying for Lyft rides. I was told no.

CarHop is out to rip people off. They lie to your face. All I want is another vehicle that isn't going to cost me an arm and a leg to fix. I don't see how they can advertise vehicles that don't have titles to. I'm going to try again today to see when I'm supposed to take the ** they sold me into the shop again. Oh and I was told that I'm not eligible for another car because I haven't gone through enough engines and or transmissions. Total crap. How can they get away with this? I really don't want to deal with Nicole because I don't trust her. So I'm being forced into something I really don't want to do. So if anyone reads this, DO NOT GO TO CARHOP FOR A VEHICLE! Better off buying from a private citizen. It's ridiculous. I shouldn't be driving my car because it's just going to continue to damage the transmission.

I asked them what they recommend I do with it and they told me get rid of it. I believe them because they told me to get rid of it. They didn't try to pitch me on getting a new motor. They didn't try to sell me more of their service so I know that their diagnosis was legit. Unfortunately they weren't an approved carhop mechanic. I went to CarHop with the paperwork from the mechanic who informed me my engine was bad. CarHop said they would pay for another diagnostic at Aamco. I brought it back to Aamco along with the paper from the other mechanic and they said they would do another compression test after I dropped it off for the day. I received a call back not even 3 hours after I drop the car off and they told me they performed the compression test and all of my cylinders were running perfectly. I witnessed the compression test when I got the exhaust taken care of so I know that cylinder 4 wasn't getting compression.

Not only did Aamco tell me it was getting compression but it was getting double what the other shop showed me. I believe that CarHop has a shady deal with all of these mechanics in their network to not approve anything that has to do with engines or transmissions. I am incredibly interested in getting people together who have had similar issues with CarHop and possibly speaking with a lawyer and starting a class action lawsuit against CarHop for their shady business practices. I'm not going to publish my email on here however if there is anyone who is interested in contacting me that wants to join this cause here is my Instagram You can send me messages there @**.

I am meeting with a lemon law lawyer this week. I have had tie rods replaced, o2 sensors, exhaust seals, brand new tires and alignment and head casket. I am paying $500 a month for a hunk of junk and was way over charged for $12,000 total for a 2007 GMC. Please as desperate as you may be for a car do not buy from here, me and my spouse were desperate for a bigger car for me and my 3 kids and now paying the consequences. They target individuals with horrible credit and repo's on record.

Cherie A

They won't offer you a rental car and since you only are required to have liability your insurance isn't going to give you one if a your car breaks so don't plan on that and then they somehow come up with this money that you owe then even though you've made payments and don't struggle whatever you do because they don't understand the struggle. They don't care. They want their money. That's it so they'll turn your car off all the time. They care. They won't make arrangements either. They're all very unprofessional. This place is the worst place. Very disrespectful and none of them really know what they're talking about because everybody gives you different answer.

Some cars I purchased from them were the worst, and some cars, like my last car, were the best. But because of CarHop working with me for so many years, they helped me get my credit score up to where I was now able to walk into a dealership and say "I want that car." Love em or hate em. Freedom of choice. Not all of my dealings with them were good, but not all were bad either. But I will always be thankful that they kept me on the road to work and back, and helped my raise my credit score.

If you are reading reviews about ANY Carhop location in preparation to buy a car, PLEASE, PLEASE, I beg of you, I'm BEGGING YOU, save yourself the trouble of bringing frustration, anger, disappointment, loss of YOUR hard earned money, another major unneeded credit hit, and a cast of players disguised as helpful, caring, compassionate, honest, hardworking business people. We have Amazon Prime, Tubi, Fire, etc for all that drama.

Heed the infinite warnings being supplied to you by those of us who have found ourselves deceived by this den of liars & thieves. I'm sure most, if not all, of us who took the time to warn YOU & the other complete strangers about the unethical, out for blood Carhop salesmanship that is obviously ingrained into their business model, then it must be more than just a warning sign.

Everyone has pressing matters to attend, and everyone here could've spent their time doing other things, but we all felt compelled to help people we don't know, and will likely never know. It's also evidence that there is still a lot of caring, compassionate people in this world. Take our kind pleas and do yourself a GINORMOUS favor: instead of opening Pandora's Carhop box, choose You 1st and just walk, crawl, take the yellow brick road with Dot, backflip or cartwheel it, bus or train it, cab it, rent a stretch limo, order an ambulance (not really), Uber it, swim the English Channel doing backstrokes, and even hitchhike it. SOMETHING ELSE makes you wise.

Sidenote: I fully stand behind my statements and my opinions about the service and product of carhop is based on my own personal relationship with the so-called company. There is an exception I want to acknowledge and that is of my Account Manager, Michelle, whom I've only dealt with through emails. She has been an example of true customer serviceship beyond belief and relief. She's shown compassion and trust during 2 situations out of my control when she didn't necessarily have to. She could've been like the sales manager I dealt with and like the countless employees others are reporting. Thank you, Michelle, & kudos for going against the grain. More power to you.

So I called Car Credit and they had me call their mechanics and I went in and left without my car. The mechanic wouldn't let me drive it stating it was a safety issue. Fast forward a week later I get it back. That same day it started making noises in the brakes. I called them again and was told to return it to the same mechanic. They looked at it and said there's nothing wrong with it. That was 2 weeks ago and the issue STILL hasn't been fixed. They had me make another appointment with a mechanic closer to home but they want the car for the entire day. They won't give me a loaner and they won't pay for a rental.

I can't afford to give them my car for an entire day. I depend on my vehicle for work. I'm a in home caregiver who deal with multiple people every day and I can't or should say won't let any of my clients in the car in fear of causing an accident. The dealership in Appleton Wisconsin is very rude and say it's my problem if I can't give them my car for an entire day. I practically live in the thing as I work sometimes 12 hrs a day. I thought about just fixin it at my own mechanics and not give them a payment but if I don't they'll turn the car off and I'll be stuck without a car so it's a no win for me. Don't EVER do business with them. Run far far away.

Fast forward to December all the coolant leaked out of my car along with more oil and the car wasn't drivable so I had it towed to the shop that Car Hop warranty works with only to be told that my motor is shot and it looked like Car Hop tried to seal the motor with bathroom caulk?! Anyway now I'm out of a car and I still owe over $4700 for a piece of crap car that I can't even drive! I plan on taking them to court and getting my money back, they are complete crooks that take advantage of people who don't know any better. Do yourself a favor and be patient, buy a good used car in cash! Don't ever go to Car Hop even if you have to walk to work.

I called to see about them towing it... Now remember it's All being recorded... I told the lady where I lived, reported my new address and everything. Was told YES they would tow me.. I told her I needed 'til payday... (I called on the 13th and get paid on the 20th-21st.) She told me call back when I was ready... Called on 21st to be told they won't tow me. That it's my responsibility to get it to them and that they reviewed the recorded call and I supposedly said nothing about payday and was called a liar.. (I'm sure that's been removed from the recorded call.)

I had 4 recalls on the Jeep that they didn't tell me about but after signing the papers and leaving the lot JEEP themselves sent me an email asking if I knew about the recalls... SMDH. The girl I bought from was bragging how she sold her Auntie a van that exactly 1 week later the transmission went out and so she paid the $100 deductible and basically had a "new" vehicle... A person who would do this to their own family WILL DEFINITELY SCREW YOU OVER HARDER!!!

I'm stuck with a nonmoving piece of ** 'til I get it under $3,000 then supposedly I can go to them and trade for another piece of ** vehicle... Umm no thanks. I'd rather set the ** on fire before ever buying or giving Car Hop another $1 out of my pocket... So if between my review and all the others who DO NOT RECOMMEND BUYING AT CARHOP doesn't tell you to RUN away like all hell... Then I guess good luck with your experience and we'll see you back here with your complaints. Enjoy being Lied to by a whole Crew of LIARS!!!! If you have no choice but to get a vehicle from here I HIGHLY RECOMMEND the online Vin # checker page bc they give you full details so you don't go in blinded.. I found out about after my purchase????

That's not the worst of it... The intake manifold needed to be replaced on the car, as the car would barely run. Our mechanic told us the damage was fairly old and he thought it was probably like that when we bought it. I called CarHop to start the warranty process, as an intake manifold is, in fact, part of an engine and not an attachment. They disagreed. We ended up having to pay over $1,100 to get it fixed and the CarHop employee I talked to didn't even try to work with us. He was actually quite rude and got upset with me when I told him we were sold a lemon.

Needless to say, you would be better off buying a bicycle from Walmart than buying a car from CarHop. At least Walmart honors their warranties.They sold us a semi-broken vehicle and wouldn't honor their own vague warranty. We will never buy from CarHop again, and will tell anyone we know or even don't know to stay away!

You get there, and you pick the only vehicle you like, then they tell you that that vehicle is not part of that program.. BUT WAIT!! That's only the beginning of the lies and deception... So, I figured I'll do this and buy the overpriced high interest vehicle and when I go to test drive it the battery is dead. Not just the one I was interested in, Either. They all are. Every one I wanted to test drive was found with a dead battery. Could it be from the extra GPS tracking equipment and shut down system that was improperly installed? Anyway I go for a test drive and almost nothing electrical works. Radio has no signal like antennas unplugged, power windows don't work, Right turn signal won't stay on unless you hold it, interior dome light goes on and off while driving, panic alarms going on and off if you lock the vehicle... Etc..

Well, They claim they'll fix it and add it to the sales agreements. It's the end of the day and I have to make a decision. I trust them and pay my down payment, and looking through my paperwork, and signing as I go I noticed a error my down payment was NOT taken off the price.. They had the interest calculated, the purchase price with the additional tax, title registration. However my money I paid down was not calculated. I figured it was just a simple error and kindly pointed out to the saleslady the error. And, she first tried to lie to me nicely and say it's in there, it's just the way they write it out. I tell her let's calculate it out on paper. SURE enough after calculations my down payment was not subtracted from the costs.. Then the lady stands up and YELLS saying "That's how we do business at Carhop. If you don't like it leave."

After reading reviews online and the fact it's near impossible to get them to properly fix anything depending on area or situation. My opinion is to run!! Don't walk away.. If you can afford $400 a month for a payment or more you can save up and own the same vehicle in 1/4th the time it takes to pay it off, and it will probably be a more dependable vehicle.. That's my opinion. You have family. Ask them.. They may help you out?? Don't choose Carhop...

Friday December 27th I arrived to CarHop Seattle via Uber. I arrived there, organized and prepared. Based off of my two conversations with Stephanie I did NOT have transportation arrangements to go home due to Stephanie's definitive statement that I am approved $0 down. Stephanie comes back, the Seattle location manager and tells me nonchalantly that underwriting is requiring 30 days of paycheck stubs here in Washington state before they will give me a car. I reminded her of our conversations. She apathetically stated, "well sometimes they approve it and sometimes they don't." I told her that I took an Uber all the way here and if there had been any margin of error or possibility that they could deny me she should have allowed ME TO CHOOSE to make the trip out here based on that information.

Then she asked me if I had any other sources of income, child support, welfare even food stamps. I told her that I did have income from the state but it wouldn't last for much longer because I would be working and no longer qualified. She said, "that's good enough do you have proof" so I emailed her a letter of benefits. Waited longer, she came back and stated that the Underwriters still wanted to see 30 days of paycheck stubs. The district manager comes to the desk and listens to my story, he says that he will listen to the phone calls and if she does, in fact say what I said she said that he would Uber me back home. He returns and says that he heard her say it, but he pulls up the CarHop website, scrolls to the bottom and says that the website states that approval pends multiple factors. I told him I don't have a way home, I have no vehicle, and I don't have the money to Uber back home.

He told me he's not Ubring me home. I insisted, and then he threatened to call the police. The gentleman sitting next to me...stood up and said, "ma'am I'm so sorry you're going through this. I will Uber you home, consider it my good deed of 2019." This man was a complete stranger, but he was listening to the whole thing and he stood there and paid $83 to Uber me back. I couldn't believe it I was so grateful to this John! (I think that's his name.)

Again to be clear, I'm NOT upset at what the underwriting wants from me. I am upset about how Stephanie handled things and how she misrepresented the possibilities. Furthermore, how the district manager treated me. I'm grateful to the stranger that made sure I got home. God bless him. Thank you for reading, hopefully your company will grow from this testimony and review because what happened is WRONG, how I was treated was WRONG, and how I was misled was WRONG.

Bad customer. You don't call a customer a liar and tell them to leave because you lied. Good thing I had the paperwork to back up what they say. I will never come here again. This is my 3rd time using CarHop and my only bad experience. I should've went to Crystal or Maplewood or waited until I could purchased a vehicle without monthly payments. I just needed revolving credit because I dont want a credit card. Carhop gets two hands down. Stay away from the Ingrove location.

All our tires were brand new though other than the nail. We like the fact that "they turn your car off" because they HELP BUILD YOUR CREDIT THAT WAY. And if you keep communication open and pay on time, they will help when you need that one time (or few) extensions. I feel bad for the reviews I've read who got that bad car, we got a good one and love our jeep. Hopefully we can trade it in for a SUV/truck with less miles. I do recommend the CarHop in Colorado Springs CO. Very helpful to my family and I.

We have been paying off this car for two years. We actually make two payments of 184 each a month, even though we have a 2001 LeSabre, and due the high interest rate and the rip off upfront cost, we still owe over $2,000. By the way, we sometimes make a third additional payment. We have kept the car in great condition, and just replaced the transmission. My husband works on cars so he's made lots of repairs and upgrades to this car, including a high end sound system.

We went into CarHop for an appointment. We sat in the hot lobby for at least half an hour waiting for some assistance. No one even went outside to look at cars with us. We have our child with us and I'm very obviously pregnant. After finally re-doing all the paperwork, they tell us to test drive a specific car. I told my husband our child and I would just wait as a I didn't want to be playing musical car seats all day. Well he comes back and says not only does the car have mechanical issues, but it has no AC. It's 105 degrees and the CarHop associate had seriously been trying to talk me into taking my 1 year old in car with no AC?

He gives us keys to another car. I could not even get in this car because it reeked so badly of cigarette smoke. I could see that the interior of the car is FILTHY before opening the door and as soon as I do open it, I gag. It was that bad. Again, I have my child with me and I am very obviously (and this point have mentioned to him, "Hey, I'm 33 weeks pregnant, I can't have a car with no AC") that I'm pregnant. So they say "Ok we'll see what car we can get you/we'll get special approval." This is after months of calls and emails saying we qualify for any car on the lot, which seemed feasible seeing as my husband now makes substantially more money, and we have never been even one day late on a payment in two years.

They show us a third car, which is the car we actually came in to look at. My husband drives it and tells me it does not have any issues. I go to look at it. It doesn't smell like smoke, but it is DISGUSTING. I mean there are chip crumbs on every single surface and crevice of this car. There is dried soda on the back doors. The steering wheel says, "STUPID" in sharpie on it. It would have take hours and hours of detailing to get it to a reasonable condition that I would have felt comfortable letting a toddler and newborn in it, but again, my husband works on cars, so we have access to professional detailing equipment, so we tell them okay, we will consider it.

That's when they sit us down and tell us this 10 year old car, that sells for $16k brand new/current model, mind you, is $9,000 and the trade in value of our car is $200. So they want to sell us completely disgusting a car at double KBB value and take less than what we pay a month as a trade in for it. They also wanted us to pay 14% interest.

The manager came out and tried to talk us into taking the overpriced car, but would not budge on the 14% interest of the car cost. She said they are over KBB price because CarHop does a lot to fix and recondition the trade in cars. I told her how nasty the cars were and she acted shocked and said she had no idea. Sounds like a ** manager if she doesn't know what's on her tiny lot. I don't know how these people sleep at night. Ripping off desperate people is a ** way to earn a buck, and if they're gonna be rip off artist scum bags they could at least clean their office, and keep the thermostat lower than 81 degrees.

2 weeks later we were told to pick it up. Now they say, "Ooops we blew this motor also." I'm like WTF. I know someone put spun glass in the original engine. The temp seal the crack and happens to blow out on us. How is this our fault they sold us a broken car that made it past their 5 day window and now we are stuck with it and about to go in debt paying for another rental for 2 weeks. I mean is that customer service or what. No it's shady from their office to their mechanics. I need an atty.

So for the last 7 months I've been paying on this car that's been sitting in my driveway that I can't afford to fix. I was going to trade it in next month when they told me I would be eligible to trade. The thing that stopped me was my mom. She decided to go through CarHop and she is now having major issues with her car as well. I decided to go through a different car dealership and I'm so glad I did. I'm now driving a 2016 Volkswagen Golf and paying less than I do at CarHop. When I went to take the Malibu back to CarHop the guy was extremely rude. I will never go through them ever again. STAY AWAY FROM THESE SCAM ARTISTS! THEIR CARS ARE CRAP!!!

My point is how in the world am I supposed to make a car payment, full coverage insurance, and pay a garage 200 plus dollars every pay day? I guess when you buy a car you are supposed to live in it and maybe eat if you have a few bucks left. When I called all they said was that's not covered, it's a used car, bla,bla. No, I'm sorry you are having issues or anything to make me feel like they give a crap. O yea I qualify for a skip a payment. Big deal how about since I pay them faithfully they sell me a car that I can have some faith in. Just do a lot of research before you go to CarHop and don't be dumb like I was. They take people's excitement over getting a car to their advantage. Good luck but I hope my review helps a few people out there. Josephine **. Seward, P.A.

Now mind you nothing changed on his application and he was making more than when he first went in. It all depends on the underwriter's mood. The company does not care about its employees at all. They charge you $8000 for a $3000 car. They are trained to talk down to you about your credit, no matter what your score is, make you humiliated then offer you the 2 worst cars on the lot, and not give you all your approved options. Have fun with this joke of a company. They will never receive business from me or anyone I have ties to.

I never thought I would be a victim of ** on ** discrimination but now that it has happened let me assure you sir Mr. CarHop. Unfortunately this is the platform that I must use to get your attention. I have no choice, what to say to it as loud as I can at the top of my lungs. You will not discriminate against me and get away with it. I was told it was your policy to deny me and my wife the opportunity to view or inspect the vehicle before I buy it. I was told that it is your policy for me to first undergo a credit check and approval before I can even view the vehicle. I was insulted and told that I could not view the vehicle until my approval was guaranteed, just in case my approval was not enough to cover the price of the van. From the time I walked in the door I was assumed poor. I was treated like a piece of ** because I was ** and I was fraudulently denied access to a vehicle that is now gone.

CarHop Omaha Nebraska Northwest Radial Highway. I'm looking for anyone who wants to join my lawsuit against CarHop and their discriminatory policies. Let's take them to court and sue. Join me. I am calling out for anyone who has been denied anything from CarHop in Omaha Nebraska. After I thought about it, I don't wish for a peaceful diplomatic ending. You discriminated and embarrassed me in front of my wife and then you talk to my wife like she was a piece of trash. For that I'm going to blow your CarHop out the water. My solitude has turned to anger and my anger is turning to rage and I am going to release that rage all on CarHop. First order of business, I demand to see the racist policy that says I cannot view the vehicle until my credit is approved because you don't want to get my hopes up too high. Show it to me. You **. Let's get together and sue the hell out these **.

Finally I increase our down payment to $750, Nicole reluctantly showed us a little Nissan Altima. The car drove great and seemed like a decent little car, so we do the paperwork and finance for almost $9000. I took the car into my mechanic the next weekend and find out the vehicle has massive problems along with a few minor ones. The oil cooler was leaking, the transmission had a few leaks, and the exhaust manifold had a leak (I'm not sure how it passed emissions). When my mechanic called to tell me these issues he says to not buy the vehicle. I took the mechanic inspection to Nichole and I was told changing the fluids would fix the leaks, and the inspection report didn't tell her anything. Needless to say I left the vehicle there and got my money back in 7 days.

When I finance a car for almost $9000 and $400 a month payments, I expect a vehicle that is road worthy and I'm not going to have to drop $2000 worth of repairs immediately into it. These people prey on people who have poor credit and very few options. Everything on their lot seems to be trash and not worth the money you would spend going through them. There are way better places to go in town that offer the same buy here pay here and will still help rebuild your credit. Don't buy from them and take your money elsewhere!