CarHop Auto Sales and Finance Reviews

The next day, I had errands and the blazer from CarHop wouldn't start, the ignition stuck in the forward position. I called and informed them, they sent a worker to my residence. He had NO success at starting the vehicle. CarHop had vehicle towed to what appeared to be a neighborhood garage, where CarHop person told me for three days, it should be ready tomorrow. Finally, four days later, it was ready. The first words the mechanic said is, "You better get that transmission checked out!!" He even recommended a specialist. I used the vehicle to get to work, loaded my DD client, and the passenger seat slid back and forth when I braked. I returned the vehicle due to it not being safe, and in my opinion, shouldn't be on any lot except maybe for parts. I cancelled the auto pay to UAC. UAC started calling friends and family on my reference list.

Ok so I am 4 bi weekly payments behind, got state return and paid all but 214.00 now. In the meantime they are calling, threatening me going to take the car etc., abusive. This car had some issues but now has major issues-- it is falling apart, transmission slips, hatch won't open-- to fix this problem $1980.00 alone. The wheel bearings are shot and the oil was never changed in 50000 miles. They used grease for oil to hide that fact. The total value of this great car they sold me is $25.00. Well they say they are so great on tv and ads, they aren't. They take a desperate person that needs a car now and feeds them to the sharks. They get your friends' numbers so they can harass them to no end because you are a little behind.

My bank don't do that, they start getting concerned of 3 months behind not the little I was. They email you so you email them back ok. They say we need to talk to you and email won't cut it. When they do they are plain downright mean. "We need all of it now" or they say "call us to make an arrangement." No good so they can harass you some more. Times are tough and some people don't care. They won't pay but people like me that had a problem and now is solving this problem is being abused. NEVER BUY FROM THESE PEOPLE!!!! I regretted it totally. You will also. The car is not road worthy. It will cost over $8000.00 alone to fix it.

Recommendation. They should be put out of business. They do have some workers that work hard and are in fear of being fired for doing the right thing. CarHop's mechanics are your basic kitchen wizards. They say they have credentials but with everything I seen on what their mechanics said was a solid car I beg to differ. My mechanics found nuts and bolts in the suspension that aren't rated for what they were using them for. They wanted to put lives at risk to save a few bucks. We contacted a lawyer and didn't do anything for us. So we're putting the word out DO NOT GO TO CARHOP FOR A VEHICLE. Want a safe reliable car with HONEST COMPANIES GO TO YOUR VEHICLES DEALERSHIP.

The front end of this car shakes when I drive down the road, because the stabilizer bar is broken. I told them about this problem 5 days after I drove it off the lot. The windshield cracked all the way across, which I also told them 5 days after I purchased this car. They told me that they would repair these problems and still have not... It's been more than a year and now they are saying that the Warranty won't cover it because I have gone over the mileage! WHAT? Their film said that this car is covered under "The Warranty until the car is paid off" (This is also a lie). Whatever you do, don't purchase a car from this company. You might help your credit, however you pay ten times more than what the car is really worth, and there really is no warranty.

When I mentioned this, they made every excuse in the book on their employee's behalf and didn't bother attempting to help me out due to the omission of information and sent me out the door saying "What do you expect us to do? It wasn't our decision!" I expected them to do what was right considering someone they pay didn't do his job properly. Instead, they made it seem as if I was lying and refused to explain the problem to their finance company. They were going to charge me over $7000 for a car that according to KBB, is worth $2000. They'll work hard to get you approved as long as you don't call them out on their **.

Ok, I wait at least a day for that cars stays in the shop till the next day. I pick it up the following afternoon, Thursday, drive for a few more days. By Friday, the cars shuts down again several more time. I drive over to the original shop, explain what's happening. No, I call this time. The guy says, "Bring it in on Monday." So I drive a extra day. Later that afternoon, it shuts off again. Well, I don't take the car back right away. I receive a call from the finance co congratulating me about getting a new car. I tell them there is a problem going on after which I contact dealership once again.

This time they tell me to take to a different auto repair shop which I follow instructions. Work completed the first time was for a tune up. Now I am experience a different problem. Now the power steering has a problem and also the passenger door power window does operate properly. I can't roll up with the button from passenger side - only from the driver side. As I sit here pondering what to do next, I am paying for something that is not in my possession, sitting in a shop waiting on an approval - no car for the weekend.

I then looked at the women and reminded her it was her who sold it to me. As if I had the plague, she sent me to talk to someone else. He also reiterated CarHop takes broken desperate people and helps aid in their misery. I left feeling angry. I'm thinking what did I get myself into. Soon as I paid off van, it broke down and the mechanic informed me it was too costly to fix. I would be better off getting into a new car. Well the fun just getting started. All that "We help build credit to get you in the car you want" was a load of crap. I tried for 7 months and couldn't get a car. Within the years I was paying off car, I lost my job.

So I called UAC. I spoke to someone. I explained how I felt about the van and felt I was taken advantage of. Well true to format they look up purchase. It showed I paid on time and paid it off. I was now in a place with them to get a better car. All I had to do was go in. My dumb sick of buses, went and got a 1999 Chevy lumina, put 1,200 on it and owed over 10,000 more. Sure, at the time, beats walking. With a week, I was on highway, car stopped, started smoking. I was so angry I called the number given. To get car fixed, was informed I had to pay for towing and certain things still may not be covered in my limited warranty. I was enraged, but yet again stuck. Well it was the engine, they fixed something, but you can only go to their mechanics.

I got car back few days later. I started wondering why when I purchased car, they kept asking only time I would use car was going shopping and wouldn't be putting a lot of miles on it. It's coming to me, I'm signing paperwork not really paying attention to the slick I was being handled. A couple of months later, car broke down again. If I was flexible enough would had kicked my own **. I called, screamed, demanded that they let me out of contract. They all but laughed. I told them they were jacking up prices on junk cars, preying on poor people, and not being worthy of doing business and how the heck do they get away with it. I had 2 bald tires within 2 months. They don't cover that. I needed brakes fixed. I paid for a 10-year-old car 3 1/2 x's its worth. And I get enraged to this day when thinking of, not just expensive car, nor the amount fixing it, while realizing I could have been in a better vehicle for that type of money, a much nicer vehicle where the heat and air conditioning worked.

I had to complain and complain about the continued oil loss until November 2013 when I assume carhop tired of listening to me and sent me to Lloyd's on North Division where they found a cracked piston, they replaced the engine. July 2014, my car has broken down again, thermastat this time. In 13 months I’ve had 4 breakdowns and pay 400 a month. If you are a single mom, run as fast as you can away from CarHop, I don’t feel safe that my car will get me from point to point and for you with kids, like I said run from this company.

Everybody else, we have what this company wants, money, and we have to watch ours. This company will sell you a lemon and leave you the buyer up a creek without a paddle. RUN AWAY FROM CARHOP, DO NOT BUY A PIECE OF JUNK FROM CARHOP.

I drove over 40 miles to CarHop for the appointment. I had a small down payment and was trading my current car 1993 Saturn SL2 that burns a little oil and has some floorboard issues but still gets well over 35 mpg. I figured hey I get the newer Grand Am maybe lose a few mpg all along rebuilding my credit. My appointment was at 2:15. I got there at 1:35, yet didn't get seen till 3:35. Then I did all the info and application processed it was after 5:00. I must say the salesman was very nice and apologized several times for how long it was taking. I was interested in a couple of the cars on the lot but he informed me that I didn't have a choice, that it depended on what the finance dept chose.

I was a little confused since I am the one going to be making the payments, I should have some choice in what I am going to be driving and paying an outrageous amount for. The nice gentleman said everything came back good and they would have me in a car soon and said it wasn't going to be a two door like I was interested in, and I thought there was a couple "okay" cars on the lot. Then he states well the car that is being offered is out front it’s a 2002 Mercury Grand Marquis... My attitude changed then. To humor the man for all his hard work I took it for a test drive.

Well needless to say it’s not very practical and here is why 1. It’s barely going to get 20 mpg (my car well over 35 mpg and I drive 34 miles one way to work) 2. It is a big boat (my car is small easy to drive and park) 3. It needed a tune up due to the hesitation (whether the plugs and wires, the fuel filter, pump or injectors or something else). I took it back to the dealership and said I can’t do that car. "Why in the hell would I go backwards in mpg and take on a ridiculous car payment for something that isn't worth it - not including the extra money it would take in gas." Almost all the other cars on the lot are what I would consider practical for someone on a budget and credit issues not a 4000lb car with a V8 - not very practical for someone on a budget.

So I called the number they give for warranty work and they referred me to a shop here in St. Louis, MO which I took it to. That shop did not know what the Hell they were doing. They fixed everything but what was wrong with my truck and still charged CarHop $1000. And along with them not fixing, they kept my truck for 5 days saying they were waiting on a part, so I was like where the hell is the part coming from. So I got pissed and told them just put my truck back together and I'll take it somewhere else. That was the first incident.

The second was the fuel pump went out in my truck so I called the warranty people again, I told them I am not taking it back to that shop again so they sent me somewhere else. After diagnosing my truck they found out it was the pump. So CarHop told them to go on and fix it, but they were not going to pay to put a new pump in it because the truck was a 1999, and I was told that they are not going to put a new part in a vehicle that old. Then I told them I would buy the pump and they would have to pay for the assembly for the pump that was needed. They said they was not going to do that. It wasn't until I took it to one of their lots that they agreed to pay for the assembly. This is a messed up company.

When I went to a mechanic explaining a noise I was hearing, my belt was cracked and my wheel cylinders were completely broken. The belt was not covered but the cylinders were covered, but WHY WOULDN'T YOU LET THE BUYER KNOW THAT SOMETHING THAT SEVERE WAS ALREADY WRONG WITH THE CAR AT PURCHASE! Everything was going good for a while besides me getting the alignment done and two brand new tires for the front. Remind you I haven't had this car for more than 3 months. I went in for my next oil change and had an inspection done. The rotors were warped and valve covers were cracked and I needed a whole tune up. Of course, I always get what needs to be done because I commute to work and need a working car. When got that done the mechanic informed me that my transmission mount was broken.

Not even another month my car started to not start, and died on me on the freeway. Pulled over, turned right back on. At work went and purchased a new battery and new alternator. It was fine for about a week. Then would not turn over at all! I've had several different mechanics take a look at it! It's not compression, fuel pump, spark, ignition coils, ANYTHING! We started to brainstorm and realized that there has been a security light on ever since I bought my car and no check engine light on the dash.. The last resort is that light has FRIED the computer.

I tried to talk to UAC about warranty and they said no electrical is covered!!!!! REMIND YOU I HAVEN'T HAD MY CAR FOR 6 MONTHS AND I'M PAYING DOUBLE THE AMOUNT FOR THIS STUPID CAR AND THE WARRANTY IS NOT HELPING!!!! When I had to get warranty in the beginning, they told me that the closest service center for carhop was the Hayward, CA center. Come to find out there is one not even two blocks away from my house!! I contacted them and they said this is a common issue with carhop and that carhop chooses their favorite service centers rather than servicing their customers at the best they can! So now I am carless for about two weeks while my car is at G-tech in Antioch, Ca where there are people that are affiliated with CarHop that actually want to help! I cannot wait till I am done paying this car off (if it makes it that long..) and junk it.

I missed one payment after paying on car for 17 months and not missing a payment UAC threaten to repo it after they agreed to help me with a payment plan. I was to pay double to catch up at $288. They don't even honor it. They said they fired my old account manager and now I have to pay $100 or there will be consequences. I told Ed my new account manager I couldn't pay now. Then he advises me to go to the pawnshop or donate some blood. I think the pigs at UAC know it's economic hard times and they talk down to you like you're worthless. It's unacceptable. I will not do business with them again.

I felt like I had no other options and they make you pity your credit history. Anyway I am angry with Ed. He was rude and condescending. Just stay away from CarHop. They sell cars that aren't street legal. They sold me a 2000 Ford Taurus with no horn, no working brake light and the front brakes were gone plus the rear passenger tire was worn out. This was my second car option I got to test drive. The first was a Kia Rio that was littered with dog hairs and had no working seat belts. In my haste, I purchased the 2000 Ford Taurus. I regret that purchase. I'm almost done paying on this car that need a new ABS system $600 and new rear brakes $500 plus under the hood is making squealing noises. The car isn't worth more than $700 in the condition it is in. After I pay it off, I'm gonna junk it.

We financed the car and a week later the missing got a lot worse, it would die sometimes. We contacted Car Hop and they said to take it to their service place and have it checked out on the machine for $75. And then they would decide if it could be fixed. We did this and after calling the lady manager a few times to get a hold of her, she said that they would repair it. A month later, we hear a sound like the drive belt is loose and making a sound like a flying saucer taking off when you are driving it. We found out when we took it back to Car Hop's service place that it was not the belt but the pulley that keeps the belt tight and that to fix it, it would be at least $110! Car Hop said it was not covered and would not pay to repair it.

Now, 3 months from getting the SUV (May 2014), the car is making a sound like a hole in something and air whooshes out while you drive it. We contacted Car Hop and was told by the head warranty lady at Car Hop to take it down to their service place again and then they would get back to us for a decision. Car Hop's service place told us that the problem was in the manifold to the engine, and would cost over $200 to repair. We were told by the lady in warranty at Car Hop that they would not cover it! We don't even have 1/2 of the 18,000-mile on the car that the warranty was suppose to cover! This car that we have had for only 3 months now is a big fat money trap and Car Hop should be responsible for the repairs to it since it has less that 18,000 miles and was just got in March 2014. All I can say is stay as far away as you can from Car Hop! You Don't want all the problems and Lemon we got!

So I put a thick comforter in my back seat for the kids to cover up with on our 30-minute commute every day (!) still faithfully giving them their payment each week. I'm in sales too & had worked with the Sales Rep Tyler at a previous employer of his so I felt comfortable letting him know that this was not a car I would be keeping. It was just to get me by till tax time. He said, "That's not a problem. Just stay current on your payments & you'll be fine & when you find something else just let us know." They were charging me $6000 for this car but I didn't pay attention to the price because I knew I wasn't keeping it.

So I get a new car in February, super nice for almost half of what they were charging for their raggedy hoopty & called to tell them where the car was so they could go get it since I can't drive 2 cars at once & they said, "Okay, no problem." Well then I go to my mechanic shop where I bought the car from almost 2 months later to get some subs put in & I see the Buick still sitting there! I asked my guy if they had came to get it or why was it still there and of course he didn't know why but I called them again & asked them why they had not went out to get the car & they didn't have an answer for me. I think they left it there intentionally so it would seem as if I wasn't making my payments.

The thing is I have a record of when I bought my new car & transferred the tags & the guys at the shop know how long it was there too so that was stupid on their part. Now I get a letter in the mail saying I still owe $5,000 on a car that #1 I gave back to you, #2 I never was late on a payment, #3 I was told I could return the car, #4 the car wasn't worth a fraction of what they were charging for it. If the car was worth what they said it was, why couldn't they just sell it to someone else since I willingly gave it back!

I know that CarHop & UAC play the blame game pointing fingers saying no that's their department or whatnot but trust me, I've been in sales a long time & it doesn't take a rocket scientist to figure out that CarHop & UAC are one and the same company just using 2 different names to try to screw people over. I have numerous blogs & sales pages not only locally but also nationwide & I will be making sure everyone knows about these unfair business practices & I save as many people as possible from getting screwed over.

Times are hard enough as it is without people like them around. You can say goodbye to that $5,000 because I'm not gonna pay it & you can say goodbye to anyone that I could have sent your way to buy a car thru my social media sites. We all know negative word of mouth is way more effective than positive word of mouth. You all should be ashamed of taking advantage of people who are in tough situations as it is! Luckily, I found a good honest car dealer who doesn't do business the way you guys do! If anyone needs to know where to get a car & not get screwed over, let me know & I will put you in touch with the right people!

CarHop is complete **. I would not even recommend them to someone I don't like. Now I have a very nice reliable vehicle now which I financed through a different company that doesn’t advertise ** on TV, and they were great. The place is called Hotwheelz and I would recommend them to anyone. Your credit actually doesn't matter there. Hear that CarHop, you suck.

Come on, $12,000 total for a 2001 Dodge Neon, with over 150,000 miles? Are you kidding me? Book value not even $2,000. Please, they should be shut down. If you're thinking about going there, don't waste your time. They're a total rip off. I'm glad they turned me down. 5 hrs later I purchased a car off a private owner in way better shape for 1,000 bucks, no car payments and I got last laugh. Ha ha, joke's on you, CarHop.

After reviewing my contract and finding that nowhere in my contract did it state that I'd have to wait for my down payment to be returned, I call to ask for it back with the same speed at which I handed it over. I was given the runaround by several people on the phone (as well as lots of rude and unprofessional tones), I was made to hold for 45 mins, lied to by the hideously rude manager "Vee" and another sales woman who claimed that it was in the contract that they didn't have to give my money back right away, which it is not. This is an unethical business run by crooks and nasty people. Save yourself a whole lot of grief and buy elsewhere!!!

I called customer (dis)service demanded to speak to a supervisor and then went above them again and finally got CarHop to pay for a portion of the repairs, although I was responsible for about $700 of the total bill. I deferred one month of payments so that I could pay for the repairs. It's funny to me how a warranty that was touted to be total coverage didn't actually cover any of the engine parts that needed to be replaced on my car. Fast forward to October 2013, I was contacted by CarHop who said they sold my loan to an outside company and it's a good thing, as my payments will go down because I will get a better interest rate - I was instructed to keep my auto payments the same and the new loan company would contact me to set up payments.

The new loan company contacted me in December 2013 to set up the payments, and I thought everything was just fine. Then Feb 28th happened. On this day, a car repo company came to repossess the car I had bought from CarHop. I called the new loan company and they informed me I was 104 days past due on my loan, and that the two months of missed payments, current month, the deferred month and penalties and fees totaling over $1700 was now due, but there was no guarantee my car would not be repossessed because it was Friday night and the repo dept was closed until Monday (how convenient). I asked him why I was never called or had any correspondence from them regarding the missed payments, and why I should be responsible for their error?

I was told to call the repo dept on the following Monday and make a payment in full, or my car would be repossessed. Well, the next morning, I took it to a real dealership and explained my situation and I traded that piece of crap clunker in for a brand new 2014 car. The new dealership did inform me that my credit score had taken a hit in the last two months - due to the "past due" payments to CarHop/new loan company. I feel like this is a big scam - CarHop sells cars for WAY more than their market value or worth, and then sells the loan to another loan company - telling the customer it's a good thing. But how is my credit score dropping over 100 points a good thing??? I will never ever ever recommend CarHop to anyone. EVER.

I called to carhop and stated that I did not want to pay for a car that was not drivable. They stated that a contract was a contract, so I stopped payment. I got to talk to a supervisor there and he stated that he promise to fix the car so it was drivable if I promise to pay my payments. I said deal, so I paid and they still made me pay. Then in November my car was blowing white smoke and I took it to the shop and they stated it needed a new engine. They waited till December to put it in, then I drove it 3 days later on the freeway and it made a very loud noise and die right in the middle of the freeway. I was almost in a deadly accident. I called them and told them and they stated that it was too bad because I had a contract and I still had to pay.. I stated that I was not going to pay for a car that was no good.

I am disabled and can't afford to pay for the car and pay for everybody to take me where I had to go, and it was not good and they sold me a car that did not run and it just sits in my drive way. She stated that I knew what I signed for and I still had to pay for the car even if it was not good. I told her to go get the car at the shop and that there was lemon laws for what they are doing to me. She stated that it did not apply to me and I hung up. They call every day, and don't care that I almost died in the car, and I asked them to replace it with another car and they stated that was not an option and I had a contract and must pay.

Even if it didn't have those issues, because of its condition, I could still only get maybe $1,100 trade and because it has so much rust on the underneath of the car and around it, I don't even know about that. Because my car has been sitting in my parking lot for six months, I had to change two flat back tires last night and the jack went right thru the underneath and the car dropped to the ground. Had I not had to get home, I wouldn't have done it. Even my account manager at Car Hops finance company UAC, said he would never buy a car from Car Hope. Boy wish someone had told me that before I got screwed with this piece of junk. I didn't think it could get as bad as it's gotten.

I've been in a battle with UAC for over six months now over my front end that needs to be replaced. I can't even drive the car because I was told the tie rod could break while I'm driving and that I could be killed if that happens. Again, I haven't drove the car in over six months!!! Anyway, I thought I was getting a car that had been checked out by a mechanic, like they told me, and had at least an oil change right! Wrong... that hadn't even been done. Nothing had come to find out. Car Hop told me the only issue on the car was that the windshield wiper cord had been cut, but I could get that fixed easy and cheap. **!!! So I drove the car to California, literally two days after I bought the car, and lo and behold, when I got there, I needed new tires and an oil change $350 bucks. I thought to myself... "But wait, they said they did an oil change and it had new tires. Why do I have to do that after 1400 miles? I should be able to go a lot further than that..." Interesting... The belts looked like, at that point, they should have been replaced before it was sold, but I told him it was under warranty and let me call them to see if they would cover it.

Nope. The warranty only covers "stuff in the engine" whatever that mean! Don't the belts make the engine run??? Weird but fine... I only drove the car 1,400 miles. There's no way I should have needed an oil change or tires or belts!! But I guess I have to fix that problem, maybe a couple months go by and the next thing I know I need new rear brakes $500. Couple months later and I'm now also having overheating problems... Come to find out the overflow tank for the radiator had a hole in it and needs to be replaced. That was like that when I bought the car he said that's why I filled it up so much. I thought it was just the Arizona heat! Fine. They don't cover that under the warranty. Great. Now another $250.

Almost right away it started acting up, cutting out. I took it to a mechanic and was told it was the fuel pump. He gave me a deal... just parts, no labor... $200. Are you kidding me? I guess I'm gonna bite that one too!! I start driving the car again and right away it's doing the same cutting out as it was before. I take it to the shop again and since it's doing the same thing, it must be the spark plugs and wires... $288. He said the fuel pump was going to need to be replaced. Anyway it was bad. This is all happening within a year of me having the car. There's a lot more to it, so please call me **.

I explained that the price of a car shouldn't fluctuate based on a person's credit and just wanted to know the price of the car. He again refused, saying that's not how it works. I asked him what would motivate a person to come buy a car from him if he won't give a price and he just said, "Well, then maybe this program isn't for you." Wow! It is very clear that these folks find people that are not in the best credit rating and desperate, and then overcharge them for a car that is not in that great of shape. This is horrible business and I would highly recommend folks to find a reputable dealer that works with those rebuilding or starting to build their credit.

That very night, after driving off the lot, the key to the car had broken in my door right before I was leaving for work. Carhop did not give me a second key so I had to go to a place that molds keys, which is not done at all anymore, apparently, because the machine is so old. So I had to use a molded key until I ordered one from the actual Kia dealership. Now, a little over a week later, I will have to take the car back to the shop because I believe it is having transmission issues. I absolutely would not recommend Carhop to anyone. - From a customer who has been with a Carhop car for 2 weeks and 4 days!!!

They find a trashed, used transmission and try to force it into the car. As soon as I paid it off, after yet two more tow bills and repair bills, I got the car going long enough to take it to a dealer who gave me $700 for it and I walked out with a brand new car. If enough people complain, I would think someone could put them out of business. It is totally illegal to roll back the mileage, so to the couple that found out they had done that, you need to see the highway patrol and an attorney. To those that think they can't do better, dealers are more than happy to work with you and understand bad things happen to good people.

After my purchase of the vehicle, I learned of 4 other people that also had dealings/purchased vehicles through Carhop. Two of them were single mothers. Both women had major issues with their car. One of them had the engine blow 2 months after she purchased it and was told it was not covered by warranty. She was told she was expected to continue making her payments even though she had no car and they would not work with her to put her in a different car. Another woman said she experienced the same issue of her engine burning a ton of oil and they kept telling her to bring it to the mechanic who never really fixed it. Finally, her warranty expired, and then they refused to help her at all. The guy I know that had issues said his transmission went out on him.

I know of one other person who bought a car and didn't have any major issues with the vehicle, but he said the payments were really high and the price was high for the value of the vehicle. He felt he had no choice because he didn't have better credit to finance at a reputable dealership. So my take on this is that 4 out of 5 people (including myself) known to me had really bad experiences. I'm not sure why that is, but it is something that should be considered. My recommendation to anyone considering Carhop is to suck it up for a while if you cannot buy a car outright. Eat rice and beans, get a second job, take the bus, do what you have to do to save every month for a cash car. Then you can buy a cash car for around $1,500 or so.

After you can afford a car like that, drive it for a while, stocking money away every month, doing the same strategy, saving. And then next time you buy a car, you have a car to trade or sell to use toward a trade, essentially "trading up." This is what rich people do. Be smart with your money. Do not buy what you cannot afford and get over financed into a vehicle that is not worth the financing.

After they replaced the engine, it never ran right. It would either stall or jump at stop lights and was lucky to get 10 mpg. Every time you call the warranty dept., you get put on hold and eventually hung up on. You need to be transferred about 5 times before you get someone who knows anything. Once they sent me to an oil change place for an estimate on body work. Thank God, my daughter totaled it out because I think it would have haunted us forever. Dealing with them about the accident has been a nightmare!

Right now the car sits in my driveway. I only drive it when I have to. I have a two-month-old baby. I would love to be able to get a safe car. I tried to take it in to get it traded. They then informed me that the car was in an accident. I had no idea. I was then told that there is a law that says the dealership has to tell me if the car I am about to buy was in an accident, which they never told me. The dealership that I was now at then tells me the car is not worth anything. I freaked. I am now in a ** hole because of CarHop. I have an unsafe car for my new baby. I can trade it in without being in a bigger hole. I just am so upset over this whole thing. If I knew that it was in an accident and that what is wrong with it now is wrong with it, I would have never bought that car. I feel as though I am in a hole.

To date, I have had many problems with this car which include replacing the battery, all four tires, brakes and rotors on the front axle, ignition lock cylinder, sender and the cluster repaired. The sender was covered under warranty, but replacing the sender did not fix the original issue. A few months after buying the car, the cluster started having problems. Everything was not working except the "theft system" indicator, "check engine" indicator, left and right turn signal indicators, hazard lights, RPM and MPH gauges. The fuel gauge was not working and is the reason the sender was replaced.

As stated previously, the replacing of the sender still showed the fuel gauge to be reading zero regardless of how much fuel was in the tank. Therefore, the cluster itself was sent off for repair and it was received today. My mechanic put the cluster back into the car and the same issue remains. The only thing working on the cluster are "theft system" indicator, "check engine" indicator, left and right turn signal indicators, hazard lights, RPM and MPH gauges.

When I initially advised CarHop of the ongoing problem with the cluster, they advised me that they sold me the car with the cluster not working. The cluster was working at the time of purchase, but they maintain that it was not working at the time of purchase. I verified with Al at the CarHop location that I bought this car from (Des Moines location) that the car itself was not checked for any issues prior to putting the car on the sales lot.

My mechanic thought it could be an electrical issue, a sensor issue or even a Body Control Module (BCM) issue. I contacted CarHop and again. I got the same "not my problem" attitude they have always given. They will not cover the cost of these repairs and it will be even more out-of-pocket expense. They even claim that their limited warranty is the "best in town", but that is nothing more than a joke! CarHop is nothing more than a joke!

I have only had this car for five months and sixteen days. I have had nothing but problems with this car and I want to put in a formal complaint about CarHop. Their "customer service" is terrible and they have a "not my problem" attitude. They have been very unreliable and unhelpful. They have only covered the cost for one issue (replacing the sender) which was a complete waste of time because it didn't fix the original issue of the fuel gauge reading zero. To date, most of the cluster still doesn't work.

I would also like to know if "lemon law" will cover me under these conditions because I have had nothing but problems since the day I bought this car. As soon as one issue is resolved, something else happens. I am not Bill Gates and I do not have an infinite supply of money. I have poured thousands of dollars into this car and still have many issues to resolve which will cost even more money. I understand that there are always going to be repair costs when owning a vehicle, but this is becoming ridiculous! It's almost like I live at the mechanics because I am always there for one reason or another.

I even have an issue with the bearings on the front left wheel. According to CarHop and their so-called attitude, this too will not be covered and will be another out-of-pocket expense. What I would love to do is throw this heap of junk car in the trash and have it replaced with something different from CarHop, but of course, they are not about to do that. Please, advise me as to any options I may have.

After I get the vehicle back, I had another issues with oil leak. I also have been waiting for 4 months, yes! 4 months, to get my license plates due to title and tax paperwork issues. I spoke with the dealer and have chosen not comply, even with the DMV suggested to them, I was sitting there while they called the dealer.

The dealership manager, Joe ** says to me that he will give me a letter on letter head, thinking I can take that down to the DMV and get my plates, which they laughed at me about. So, I am still waiting and nothing was resolved.

Totally unprofessional and they still expect their payments. I can't drive the car due to no license plates.

My son then went to check the car out at Car Fax. That's when I found out the odometer was altered, as according to my bill of sale, it said the mileage was 96,000 and according to Car Fax it was 181,262. I couldn't get the car fixed. I have no money to fix as it was supposed to have the warranty. I then told them to come get the car. Now, they're threatening to make me pay for it any way. I just need to know what I can do, as I was scammed.

I had it towed back to CarHop where they refused to give back my money or pay for the tow. Instead, they fixed the axle and hub but not the fender or body damage. They told me that I would have to come and pick up the car. This was a week later. I am still suffering from the incident and making payments on the van. I would like payment for the medical bills, my pain and suffering, the tow cost, and the body damage repaired. I had a lawyer working on the case and they decided that they could not pursue it any longer. What do I do now?