CarHop Auto Sales and Finance Reviews

I asked if I could get another vehicle because the car will continue to have issues and I'm paying too much to have to keep putting money into. I asked for a Nissan Juke they have on the lot and I was told that they didn't have a title for it. That goes for most the cars they have. I'm sick of being jerked around by them. My car was in the shop for 2 months and I still made payments. I asked for a partial refund because of the amount of money I was paying for Lyft rides. I was told no.

CarHop is out to rip people off. They lie to your face. All I want is another vehicle that isn't going to cost me an arm and a leg to fix. I don't see how they can advertise vehicles that don't have titles to. I'm going to try again today to see when I'm supposed to take the ** they sold me into the shop again. Oh and I was told that I'm not eligible for another car because I haven't gone through enough engines and or transmissions. Total crap. How can they get away with this? I really don't want to deal with Nicole because I don't trust her. So I'm being forced into something I really don't want to do. So if anyone reads this, DO NOT GO TO CARHOP FOR A VEHICLE! Better off buying from a private citizen. It's ridiculous. I shouldn't be driving my car because it's just going to continue to damage the transmission.

I asked them what they recommend I do with it and they told me get rid of it. I believe them because they told me to get rid of it. They didn't try to pitch me on getting a new motor. They didn't try to sell me more of their service so I know that their diagnosis was legit. Unfortunately they weren't an approved carhop mechanic. I went to CarHop with the paperwork from the mechanic who informed me my engine was bad. CarHop said they would pay for another diagnostic at Aamco. I brought it back to Aamco along with the paper from the other mechanic and they said they would do another compression test after I dropped it off for the day. I received a call back not even 3 hours after I drop the car off and they told me they performed the compression test and all of my cylinders were running perfectly. I witnessed the compression test when I got the exhaust taken care of so I know that cylinder 4 wasn't getting compression.

Not only did Aamco tell me it was getting compression but it was getting double what the other shop showed me. I believe that CarHop has a shady deal with all of these mechanics in their network to not approve anything that has to do with engines or transmissions. I am incredibly interested in getting people together who have had similar issues with CarHop and possibly speaking with a lawyer and starting a class action lawsuit against CarHop for their shady business practices. I'm not going to publish my email on here however if there is anyone who is interested in contacting me that wants to join this cause here is my Instagram You can send me messages there @**.

I am meeting with a lemon law lawyer this week. I have had tie rods replaced, o2 sensors, exhaust seals, brand new tires and alignment and head casket. I am paying $500 a month for a hunk of junk and was way over charged for $12,000 total for a 2007 GMC. Please as desperate as you may be for a car do not buy from here, me and my spouse were desperate for a bigger car for me and my 3 kids and now paying the consequences. They target individuals with horrible credit and repo's on record.

Cherie A

They won't offer you a rental car and since you only are required to have liability your insurance isn't going to give you one if a your car breaks so don't plan on that and then they somehow come up with this money that you owe then even though you've made payments and don't struggle whatever you do because they don't understand the struggle. They don't care. They want their money. That's it so they'll turn your car off all the time. They care. They won't make arrangements either. They're all very unprofessional. This place is the worst place. Very disrespectful and none of them really know what they're talking about because everybody gives you different answer.

Some cars I purchased from them were the worst, and some cars, like my last car, were the best. But because of CarHop working with me for so many years, they helped me get my credit score up to where I was now able to walk into a dealership and say "I want that car." Love em or hate em. Freedom of choice. Not all of my dealings with them were good, but not all were bad either. But I will always be thankful that they kept me on the road to work and back, and helped my raise my credit score.

If you are reading reviews about ANY Carhop location in preparation to buy a car, PLEASE, PLEASE, I beg of you, I'm BEGGING YOU, save yourself the trouble of bringing frustration, anger, disappointment, loss of YOUR hard earned money, another major unneeded credit hit, and a cast of players disguised as helpful, caring, compassionate, honest, hardworking business people. We have Amazon Prime, Tubi, Fire, etc for all that drama.

Heed the infinite warnings being supplied to you by those of us who have found ourselves deceived by this den of liars & thieves. I'm sure most, if not all, of us who took the time to warn YOU & the other complete strangers about the unethical, out for blood Carhop salesmanship that is obviously ingrained into their business model, then it must be more than just a warning sign.

Everyone has pressing matters to attend, and everyone here could've spent their time doing other things, but we all felt compelled to help people we don't know, and will likely never know. It's also evidence that there is still a lot of caring, compassionate people in this world. Take our kind pleas and do yourself a GINORMOUS favor: instead of opening Pandora's Carhop box, choose You 1st and just walk, crawl, take the yellow brick road with Dot, backflip or cartwheel it, bus or train it, cab it, rent a stretch limo, order an ambulance (not really), Uber it, swim the English Channel doing backstrokes, and even hitchhike it. SOMETHING ELSE makes you wise.

Sidenote: I fully stand behind my statements and my opinions about the service and product of carhop is based on my own personal relationship with the so-called company. There is an exception I want to acknowledge and that is of my Account Manager, Michelle, whom I've only dealt with through emails. She has been an example of true customer serviceship beyond belief and relief. She's shown compassion and trust during 2 situations out of my control when she didn't necessarily have to. She could've been like the sales manager I dealt with and like the countless employees others are reporting. Thank you, Michelle, & kudos for going against the grain. More power to you.

So I called Car Credit and they had me call their mechanics and I went in and left without my car. The mechanic wouldn't let me drive it stating it was a safety issue. Fast forward a week later I get it back. That same day it started making noises in the brakes. I called them again and was told to return it to the same mechanic. They looked at it and said there's nothing wrong with it. That was 2 weeks ago and the issue STILL hasn't been fixed. They had me make another appointment with a mechanic closer to home but they want the car for the entire day. They won't give me a loaner and they won't pay for a rental.

I can't afford to give them my car for an entire day. I depend on my vehicle for work. I'm a in home caregiver who deal with multiple people every day and I can't or should say won't let any of my clients in the car in fear of causing an accident. The dealership in Appleton Wisconsin is very rude and say it's my problem if I can't give them my car for an entire day. I practically live in the thing as I work sometimes 12 hrs a day. I thought about just fixin it at my own mechanics and not give them a payment but if I don't they'll turn the car off and I'll be stuck without a car so it's a no win for me. Don't EVER do business with them. Run far far away.

Fast forward to December all the coolant leaked out of my car along with more oil and the car wasn't drivable so I had it towed to the shop that Car Hop warranty works with only to be told that my motor is shot and it looked like Car Hop tried to seal the motor with bathroom caulk?! Anyway now I'm out of a car and I still owe over $4700 for a piece of crap car that I can't even drive! I plan on taking them to court and getting my money back, they are complete crooks that take advantage of people who don't know any better. Do yourself a favor and be patient, buy a good used car in cash! Don't ever go to Car Hop even if you have to walk to work.

I called to see about them towing it... Now remember it's All being recorded... I told the lady where I lived, reported my new address and everything. Was told YES they would tow me.. I told her I needed 'til payday... (I called on the 13th and get paid on the 20th-21st.) She told me call back when I was ready... Called on 21st to be told they won't tow me. That it's my responsibility to get it to them and that they reviewed the recorded call and I supposedly said nothing about payday and was called a liar.. (I'm sure that's been removed from the recorded call.)

I had 4 recalls on the Jeep that they didn't tell me about but after signing the papers and leaving the lot JEEP themselves sent me an email asking if I knew about the recalls... SMDH. The girl I bought from was bragging how she sold her Auntie a van that exactly 1 week later the transmission went out and so she paid the $100 deductible and basically had a "new" vehicle... A person who would do this to their own family WILL DEFINITELY SCREW YOU OVER HARDER!!!

I'm stuck with a nonmoving piece of ** 'til I get it under $3,000 then supposedly I can go to them and trade for another piece of ** vehicle... Umm no thanks. I'd rather set the ** on fire before ever buying or giving Car Hop another $1 out of my pocket... So if between my review and all the others who DO NOT RECOMMEND BUYING AT CARHOP doesn't tell you to RUN away like all hell... Then I guess good luck with your experience and we'll see you back here with your complaints. Enjoy being Lied to by a whole Crew of LIARS!!!! If you have no choice but to get a vehicle from here I HIGHLY RECOMMEND the online Vin # checker page bc they give you full details so you don't go in blinded.. I found out about after my purchase????

That's not the worst of it... The intake manifold needed to be replaced on the car, as the car would barely run. Our mechanic told us the damage was fairly old and he thought it was probably like that when we bought it. I called CarHop to start the warranty process, as an intake manifold is, in fact, part of an engine and not an attachment. They disagreed. We ended up having to pay over $1,100 to get it fixed and the CarHop employee I talked to didn't even try to work with us. He was actually quite rude and got upset with me when I told him we were sold a lemon.

Needless to say, you would be better off buying a bicycle from Walmart than buying a car from CarHop. At least Walmart honors their warranties.They sold us a semi-broken vehicle and wouldn't honor their own vague warranty. We will never buy from CarHop again, and will tell anyone we know or even don't know to stay away!

You get there, and you pick the only vehicle you like, then they tell you that that vehicle is not part of that program.. BUT WAIT!! That's only the beginning of the lies and deception... So, I figured I'll do this and buy the overpriced high interest vehicle and when I go to test drive it the battery is dead. Not just the one I was interested in, Either. They all are. Every one I wanted to test drive was found with a dead battery. Could it be from the extra GPS tracking equipment and shut down system that was improperly installed? Anyway I go for a test drive and almost nothing electrical works. Radio has no signal like antennas unplugged, power windows don't work, Right turn signal won't stay on unless you hold it, interior dome light goes on and off while driving, panic alarms going on and off if you lock the vehicle... Etc..

Well, They claim they'll fix it and add it to the sales agreements. It's the end of the day and I have to make a decision. I trust them and pay my down payment, and looking through my paperwork, and signing as I go I noticed a error my down payment was NOT taken off the price.. They had the interest calculated, the purchase price with the additional tax, title registration. However my money I paid down was not calculated. I figured it was just a simple error and kindly pointed out to the saleslady the error. And, she first tried to lie to me nicely and say it's in there, it's just the way they write it out. I tell her let's calculate it out on paper. SURE enough after calculations my down payment was not subtracted from the costs.. Then the lady stands up and YELLS saying "That's how we do business at Carhop. If you don't like it leave."

After reading reviews online and the fact it's near impossible to get them to properly fix anything depending on area or situation. My opinion is to run!! Don't walk away.. If you can afford $400 a month for a payment or more you can save up and own the same vehicle in 1/4th the time it takes to pay it off, and it will probably be a more dependable vehicle.. That's my opinion. You have family. Ask them.. They may help you out?? Don't choose Carhop...

Friday December 27th I arrived to CarHop Seattle via Uber. I arrived there, organized and prepared. Based off of my two conversations with Stephanie I did NOT have transportation arrangements to go home due to Stephanie's definitive statement that I am approved $0 down. Stephanie comes back, the Seattle location manager and tells me nonchalantly that underwriting is requiring 30 days of paycheck stubs here in Washington state before they will give me a car. I reminded her of our conversations. She apathetically stated, "well sometimes they approve it and sometimes they don't." I told her that I took an Uber all the way here and if there had been any margin of error or possibility that they could deny me she should have allowed ME TO CHOOSE to make the trip out here based on that information.

Then she asked me if I had any other sources of income, child support, welfare even food stamps. I told her that I did have income from the state but it wouldn't last for much longer because I would be working and no longer qualified. She said, "that's good enough do you have proof" so I emailed her a letter of benefits. Waited longer, she came back and stated that the Underwriters still wanted to see 30 days of paycheck stubs. The district manager comes to the desk and listens to my story, he says that he will listen to the phone calls and if she does, in fact say what I said she said that he would Uber me back home. He returns and says that he heard her say it, but he pulls up the CarHop website, scrolls to the bottom and says that the website states that approval pends multiple factors. I told him I don't have a way home, I have no vehicle, and I don't have the money to Uber back home.

He told me he's not Ubring me home. I insisted, and then he threatened to call the police. The gentleman sitting next to me...stood up and said, "ma'am I'm so sorry you're going through this. I will Uber you home, consider it my good deed of 2019." This man was a complete stranger, but he was listening to the whole thing and he stood there and paid $83 to Uber me back. I couldn't believe it I was so grateful to this John! (I think that's his name.)

Again to be clear, I'm NOT upset at what the underwriting wants from me. I am upset about how Stephanie handled things and how she misrepresented the possibilities. Furthermore, how the district manager treated me. I'm grateful to the stranger that made sure I got home. God bless him. Thank you for reading, hopefully your company will grow from this testimony and review because what happened is WRONG, how I was treated was WRONG, and how I was misled was WRONG.

Bad customer. You don't call a customer a liar and tell them to leave because you lied. Good thing I had the paperwork to back up what they say. I will never come here again. This is my 3rd time using CarHop and my only bad experience. I should've went to Crystal or Maplewood or waited until I could purchased a vehicle without monthly payments. I just needed revolving credit because I dont want a credit card. Carhop gets two hands down. Stay away from the Ingrove location.

All our tires were brand new though other than the nail. We like the fact that "they turn your car off" because they HELP BUILD YOUR CREDIT THAT WAY. And if you keep communication open and pay on time, they will help when you need that one time (or few) extensions. I feel bad for the reviews I've read who got that bad car, we got a good one and love our jeep. Hopefully we can trade it in for a SUV/truck with less miles. I do recommend the CarHop in Colorado Springs CO. Very helpful to my family and I.

We have been paying off this car for two years. We actually make two payments of 184 each a month, even though we have a 2001 LeSabre, and due the high interest rate and the rip off upfront cost, we still owe over $2,000. By the way, we sometimes make a third additional payment. We have kept the car in great condition, and just replaced the transmission. My husband works on cars so he's made lots of repairs and upgrades to this car, including a high end sound system.

We went into CarHop for an appointment. We sat in the hot lobby for at least half an hour waiting for some assistance. No one even went outside to look at cars with us. We have our child with us and I'm very obviously pregnant. After finally re-doing all the paperwork, they tell us to test drive a specific car. I told my husband our child and I would just wait as a I didn't want to be playing musical car seats all day. Well he comes back and says not only does the car have mechanical issues, but it has no AC. It's 105 degrees and the CarHop associate had seriously been trying to talk me into taking my 1 year old in car with no AC?

He gives us keys to another car. I could not even get in this car because it reeked so badly of cigarette smoke. I could see that the interior of the car is FILTHY before opening the door and as soon as I do open it, I gag. It was that bad. Again, I have my child with me and I am very obviously (and this point have mentioned to him, "Hey, I'm 33 weeks pregnant, I can't have a car with no AC") that I'm pregnant. So they say "Ok we'll see what car we can get you/we'll get special approval." This is after months of calls and emails saying we qualify for any car on the lot, which seemed feasible seeing as my husband now makes substantially more money, and we have never been even one day late on a payment in two years.

They show us a third car, which is the car we actually came in to look at. My husband drives it and tells me it does not have any issues. I go to look at it. It doesn't smell like smoke, but it is DISGUSTING. I mean there are chip crumbs on every single surface and crevice of this car. There is dried soda on the back doors. The steering wheel says, "STUPID" in sharpie on it. It would have take hours and hours of detailing to get it to a reasonable condition that I would have felt comfortable letting a toddler and newborn in it, but again, my husband works on cars, so we have access to professional detailing equipment, so we tell them okay, we will consider it.

That's when they sit us down and tell us this 10 year old car, that sells for $16k brand new/current model, mind you, is $9,000 and the trade in value of our car is $200. So they want to sell us completely disgusting a car at double KBB value and take less than what we pay a month as a trade in for it. They also wanted us to pay 14% interest.

The manager came out and tried to talk us into taking the overpriced car, but would not budge on the 14% interest of the car cost. She said they are over KBB price because CarHop does a lot to fix and recondition the trade in cars. I told her how nasty the cars were and she acted shocked and said she had no idea. Sounds like a ** manager if she doesn't know what's on her tiny lot. I don't know how these people sleep at night. Ripping off desperate people is a ** way to earn a buck, and if they're gonna be rip off artist scum bags they could at least clean their office, and keep the thermostat lower than 81 degrees.

2 weeks later we were told to pick it up. Now they say, "Ooops we blew this motor also." I'm like WTF. I know someone put spun glass in the original engine. The temp seal the crack and happens to blow out on us. How is this our fault they sold us a broken car that made it past their 5 day window and now we are stuck with it and about to go in debt paying for another rental for 2 weeks. I mean is that customer service or what. No it's shady from their office to their mechanics. I need an atty.

So for the last 7 months I've been paying on this car that's been sitting in my driveway that I can't afford to fix. I was going to trade it in next month when they told me I would be eligible to trade. The thing that stopped me was my mom. She decided to go through CarHop and she is now having major issues with her car as well. I decided to go through a different car dealership and I'm so glad I did. I'm now driving a 2016 Volkswagen Golf and paying less than I do at CarHop. When I went to take the Malibu back to CarHop the guy was extremely rude. I will never go through them ever again. STAY AWAY FROM THESE SCAM ARTISTS! THEIR CARS ARE CRAP!!!

My point is how in the world am I supposed to make a car payment, full coverage insurance, and pay a garage 200 plus dollars every pay day? I guess when you buy a car you are supposed to live in it and maybe eat if you have a few bucks left. When I called all they said was that's not covered, it's a used car, bla,bla. No, I'm sorry you are having issues or anything to make me feel like they give a crap. O yea I qualify for a skip a payment. Big deal how about since I pay them faithfully they sell me a car that I can have some faith in. Just do a lot of research before you go to CarHop and don't be dumb like I was. They take people's excitement over getting a car to their advantage. Good luck but I hope my review helps a few people out there. Josephine **. Seward, P.A.

Now mind you nothing changed on his application and he was making more than when he first went in. It all depends on the underwriter's mood. The company does not care about its employees at all. They charge you $8000 for a $3000 car. They are trained to talk down to you about your credit, no matter what your score is, make you humiliated then offer you the 2 worst cars on the lot, and not give you all your approved options. Have fun with this joke of a company. They will never receive business from me or anyone I have ties to.

I never thought I would be a victim of ** on ** discrimination but now that it has happened let me assure you sir Mr. CarHop. Unfortunately this is the platform that I must use to get your attention. I have no choice, what to say to it as loud as I can at the top of my lungs. You will not discriminate against me and get away with it. I was told it was your policy to deny me and my wife the opportunity to view or inspect the vehicle before I buy it. I was told that it is your policy for me to first undergo a credit check and approval before I can even view the vehicle. I was insulted and told that I could not view the vehicle until my approval was guaranteed, just in case my approval was not enough to cover the price of the van. From the time I walked in the door I was assumed poor. I was treated like a piece of ** because I was ** and I was fraudulently denied access to a vehicle that is now gone.

CarHop Omaha Nebraska Northwest Radial Highway. I'm looking for anyone who wants to join my lawsuit against CarHop and their discriminatory policies. Let's take them to court and sue. Join me. I am calling out for anyone who has been denied anything from CarHop in Omaha Nebraska. After I thought about it, I don't wish for a peaceful diplomatic ending. You discriminated and embarrassed me in front of my wife and then you talk to my wife like she was a piece of trash. For that I'm going to blow your CarHop out the water. My solitude has turned to anger and my anger is turning to rage and I am going to release that rage all on CarHop. First order of business, I demand to see the racist policy that says I cannot view the vehicle until my credit is approved because you don't want to get my hopes up too high. Show it to me. You **. Let's get together and sue the hell out these **.

Finally I increase our down payment to $750, Nicole reluctantly showed us a little Nissan Altima. The car drove great and seemed like a decent little car, so we do the paperwork and finance for almost $9000. I took the car into my mechanic the next weekend and find out the vehicle has massive problems along with a few minor ones. The oil cooler was leaking, the transmission had a few leaks, and the exhaust manifold had a leak (I'm not sure how it passed emissions). When my mechanic called to tell me these issues he says to not buy the vehicle. I took the mechanic inspection to Nichole and I was told changing the fluids would fix the leaks, and the inspection report didn't tell her anything. Needless to say I left the vehicle there and got my money back in 7 days.

When I finance a car for almost $9000 and $400 a month payments, I expect a vehicle that is road worthy and I'm not going to have to drop $2000 worth of repairs immediately into it. These people prey on people who have poor credit and very few options. Everything on their lot seems to be trash and not worth the money you would spend going through them. There are way better places to go in town that offer the same buy here pay here and will still help rebuild your credit. Don't buy from them and take your money elsewhere!

So basically it's like they went to Pick-n-Pull and pulled the transmission from another beat up suv and just transferred it to my Denali so that they wouldn't pay too much. But I truly hope that CarHop knows that under California Lemon Law for dealerships... if my vehicle ends up in the shop 3 or more times in the shop for the same problem... by law they would have to take the vehicle back and give me all my money back or exchanging it. So let's just hope that by putting a used transmission it will get through their ** warranty.

The only thing they paid for was the transmission and the oil leak. And the labor on the first alternator because I was literally taking it to the shop every other week at that point. When I reached out to a higher up. He tried to lie to me about the fact they purposefully didn't put oil in it so that they wouldn't have to fix it. I told him, "You said they check the fluids regularly; if it was on the lot for less than a month and they check them regularly then either they didn't check them or they didn't fill them."

Customer service is terrible except for the higher up. I talked to a nice lady on the phone today. Their warranty is the worst ever displayed by a company. It literally covers the motor and transmission specifically. Pretty much nothing else. The car still has problems. I have to get a final inspection done before the warranty goes out and see if anything is actually covered. The worst decision I've ever made. Never again nor would I reccomend. Maybe other areas are better. North Seattle/Aurora Ave area is horrible.

When I picked my car up, I immediately complained that the transmission was still slipping, got no response except that there is no way that the new transmission has the same issue as the old one and that I just need to put tranny fluid in it. I have checked my tranny fluid every other day since September. It finally needed a quart at the beginning of April. So I added two. So last Sunday my husband and I go to run errands, and at our first stop, the tranny goes out. All I have is reverse. I call AAA and have it towed back to the repair shop that installed the last CarHop tranny.

The manager of the shop started emailing CarHop Monday morning, it's now Wednesday, and she has yet to hear back from them. So I call CarHop, they say they don't have any correspondence from the repair shop. So I call the manager back and she sends yet another email! While on the phone with CarHop, I asked what they were gonna do about my transmission, they of course said NOTHING! Because they don't care about good customer service or backing their POS parts they send out. They just care about getting my $12,000 for a car that's only worth $3,000! WORST CAR LOT EVER!!! I WOULDN'T RECOMMEND THEM TO ANYONE!! Even with bad credit, find a locally owned dealership that does in-house financing! CarHop will bleed you dry and leave you carless!!

Needless to say we’ve argued on the phone and sent emails plenty of times with documentation and to no avail. We will be paying this car off in a few months and we will never use them again. We basically have to rebuild the transmission again and this will be the third one for this car possibly even the fourth if the first owner had to replace it already. We have gear shift issues (the spring snapped so we have to use a screwdriver to get it out of park).

The only good thing about that car is that we got into an accident with a drunk driver (we were stopped at a red light and he hit our rear end going 40mph) is that the car wasn’t severely damaged and it was still drivable. We have had battery issues with it and have had to replace the battery once. The battery is dead yet again so it might be recharging it or replacing it again and we just bought it last year (2018). We have found one person that was nice and helped us in the department. She’s the only one that does help. But other than that they’re rude and really try to make you feel bad.

He told me he owns my account and can say forget a payment and you pay on time or I cut it off and he was extremely rude. I spoke with his boss Brian and Ben and Ben then told me I wouldnt have to ever deal with him again but once again disrespectful Jonathan continues to call when my payment is trying to be pulled and shouldnt. I would suggest going to a million other auto companies before you ever try them make them a life or death choice. CARHOP IS THE WORST FINANCE COMPANY EVER.

So I call and made a appointment and took it to that shop. Mind you these are shops on the list that they gave me. So I took it to that shop and they was suppose to fix their part. But as I was driving it a few days later started hearing a lot of noise coming from under the car and seeing wear and tear on the tires. So I took the car to a tire shop and the tires was so worn then they cut the guy's hand but you could only see it if you take the tires off the car. That is just one thing that should’ve got caught before the car got sold to me. Now I’m having more problems with the front end that cost more than I can afford but they are telling me it is not cover under their warranty. If you still want to buy a car from CarHop make sure you get it inspected yourself.

Once again so I called them yet again and was told they no longer use the repair shop that put the motor in the car I bought from them and a supervisor will call me back. Well days later and still no call. So here I sit no car but still have to pay for it and they won’t do anything about it or call me back. Long story short don’t buy a car from them and if you do make sure the car or truck you buy has the motor in it that the manufacturer calls out for the year of the car. So they sold me a car with a different motor that I know nothing about or how many miles are actually on it and they won’t tell me anything but don’t worry you have a warranty. That does nothing for me.

I now have a 2009 Chrysler Seabring. I got the car August 2018 and in December needed a new Transmission. I drive for work so I called them and asked if they had a loaner car. She said I can Uber myself to and from work (I'm a single mom and cannot afford that). Well a month after my junkyard transmission was put in it is now going out for the 2nd time as well as my water pump or my head gasket. The work done on my car was also bad work since they didn't screw in a lot of things and mount back a few things. I called and asked if I can just give the car back with how many problems it has and it being at now almost 200k and they said no... My car's value is only $1-$500. I'm paying 9 thousand for it... Save yourself the headache and please go somewhere else for a car...

And then to top it all off two days ago our driver's blinker stopped working. So now we have to pay at least another $100-150 to take it to an auto shop and get it fixed yet again. CarHop is the worst company to go through to buy a vehicle. All they do is get them running good enough to sell then after you buy it they start to break down immediately. You are better off paying a higher interest rate through a legitimate dealership or even buying a vehicle from someone on Facebook.

I ended up taking the car back the next business day and signed the paperwork to give it back. I went through JD Byrider a few months ago and had a much better experience. I got a 2007 Ford Focus from them and I couldn't be happier with it. Got it with really low miles and an all around great car. I only pay $183.00 every other week with a $36.00 insurance premium. My suggestion, avoid CarHop at all costs. If you still need the same kind of help CarHop claims to offer, go to JD Byrider instead. Their reviews aren't all good but definitely better than CarHop.

“Thanks for your note. We sealed your transmission leak. That’s the good news. The bad news is about your engine. The sometimes hard starting/dying problems are due to an intermittent loss of oil pressure, resulting from a worn out timing chain tensioner or timing actuator. It’s a big job to fix (I would guess around $2,000) and is not covered by CarHop. You are out of warranty by both time and mileage. Given the number of miles on your car (245,000!), I would not recommend putting money into repairing your engine. I think it would make more sense - especially given how many miles you’re putting in this car - to replace the engine with a lower mileage used one. That won’t be cheap either (probably ~ $3,000), but at least then you’d have an engine that you could expect to get another 100k miles out of. Make sense?”

Blue book show my car value was $300 dollars with 245k mileage. It is not worth and end and divorce CarHop for good. I found new car 2014 Ford Focus with 26,000 mileage with extra $$$ to 100,000 platinum warranty. The price was 11,500. I recommend you go to see dealership and they will help you and better option than rip off and fraud CarHop.

Well I was on the freeway. The oil light came back on. The knocking came back. I got off the freeway. Put two things of oil in and still knocking. We called them. They said, "Take it to our shop." If the warranty don't cover the fix I have to pay for it. We went. They said I need a new engine. It's been 10 days and already need new engine and if it's not covered I gotta pay for it?! So another light came on that. Had a car with a tool inside of it and the power steering acted like it was going out. I shut the car off and looked for where the power steering fluid goes. Couldn't find it so I put oil in and now that light went off and steering is fine but the knocking continues.

When I went to finalize the deal he was not in the office and I was well taken care of by a very nice young woman. She brought out a beautiful car (2009 Buick Caliber) with lower payments since my credit score had started to improve. I did test drive the car around Vallejo and everything seemed to be fine. Because of the honesty of the Richmond lot that was all I did. Within a day I received the car. I called CarHop Vallejo because the alignment was really bad and I was having trouble keeping the car on the freeway. I was told I bought a used car and what did I expect. It was not covered by their warranty. Two days later I drove at night and found out the headlights did not work - another non-warranty issue.

I know by the way I sound I may not know a lot about cars. I grew up in a teamster family and helped my father repair cars and have been driving all types of cars (mainly manual transmissions) and trucks and I am not ignorant when it comes to cars. After that I broke down on the freeway due to transmission trouble with my 7 year old granddaughter. I asked to return the car for another within the 5 day period and was told there was nothing comparable. I took the car to one of their shops and was told they couldn't find anything wrong with it and to come back if it happened again.

I had to take it to another shop and now it has been 3 weeks and I will not have my car back for another week. I have had to pay to have my grandchildren taken to school and had to pay for my transportation or walk along with making my $361 car payment on a fixed income. When I called the shop (that is contracted by CarHop) and was upset because of the time they had my car I was told I could get a tow truck and have it towed. Customer service...??

I understand why people go to CarHop and I was totally impressed with my first transaction in Richmond and probably wasn't on my A game in Vallejo. All I can say is to stay on your A game. Don't let a pretty car, or a good salesperson get in the way of what you know is right. I would recommend to anyone trying to buy a car from CarHop is to take your money and save it for 6 months $372 x 6 = $2,232 because you can get the same car for a lot less than making payments. My payments on a 2003 Ford Focus were $372 x 36 = $13,392 which can buy more than a 2003 Ford Focus. I have made two car payments totaling $722 plus paid the extra insurance for having a loan and have only used my car for under 30 days. I will have to keep the car and hopefully this will be the end of my relationship with CarHop.

I took the car in and found out the Transmission was bad. Plus the rack and pinion had to be replaced. 1 week later I took the title back and turned everything in. I got threatened with this showing on my credit as a repo. Then two days later I received call from a CarHop authorized repair company and that along with the 3 items I knew about they also found a bent driveline. Funny that CarHop told repair company that they would not pay to fix that issue. I'm guessing that Cream colored 2006 Buick Rendezvous has some major issues.

No one wants a cigarette burned, smelly car with major issues. I can't sell it on my own for the same reason, I can sell for it for around a thousand. I can get into a car that is 9 years newer, low mileage and doesn't smell for under 400 dollars a month. Not because CarHop helped me with my credit. They didn't and don't. I am stuck paying over $11 thousand dollars for a car I can only get $1000 dollars for. I have a lawyer and I am fighting their business practices SO BEWARE!!! Also if you change jobs they are horrible about changing your payment dates to match your new job.

Im disabled as well. So then I get the Cruiser back and within 1 day the car was having issues. There was silver flakes in the radiator and the radiator reservoir was pouring out coolant! I went through a bottle in one day! So I called CarHop and Angelica said to bring it in. They put a junkyard engine in the Cruiser from what autoshop said. Angelica offers me two other options of cars to exchange the Cruiser. I didn't even ask to trade. So I agreed to taking the 2006 Ford Freestar and signed a new contract etc.

In 2 days the van was overheating and engine was loud and shaky! I called them and said "My only option right now is returning the Van and get my full refund"! I brought it in and then they tell me it will take 7-10 days for a refund and the amount I'm getting back! Umm...I gave them $1200 in payments and downs. They sold me crap cars and I have called corporate. I'm done being taking for granted. John there is condescending to women. Steer clear from this CarHop! Even if it's your last resort. I got extremely lucky they owe me money and got out of two car contracts. We will see how much they say is due to me. If it's less than $1200 we will go to court.

My husband came in, and they wouldn’t allow him to speak, even after asking him questions. They then demanded we leave, and come back Monday, to deal with the finance person, that they cannot do a return. As we were walking out, Jay ** told my husband, “You should never let her make any decisions on her own.” They were stalling, trying to get me past the 7 day policy. I learned this morning (9/24/18), that the other man in there, Jay **, is the Branch Manager, so they not only bullied me, they also flat out lied to me.

I emailed corporate, and also called. I spoke with a wonderful woman, who was disgusted by their behavior. She contacted the branch, I went in, and the entire tune changed. I signed a piece of paper and was done. The kicker here, is I managed to get financing from a reputable bank, and purchased a brand new SUV. Much lower interest rate, and oddly enough, the same payment. Do not purchase a vehicle from Everett CarHop. Their salesmen treat women like garbage.

Her solution was "You can get it repoed", "You signed the contract", "It's a used car. What did you expect?" Very unprofessional. Had excuses for everything. She did nothing for us and if this is what CarHop has representing their company, then garbage is exactly what this company is. They take advantage of people who have been turned down elsewhere. The interior of their cars is disgusting and their warranty doesn't cover things that are serious or safety issues. Car hunter beware!

I was stress. The car was disable. I was unable to move it from there and not to mention I had to skip payments. They called me and email me saying they have options for my situation but as I went to carhop they were harsh they only ask for my payments and when I told them I don't have the money cause I missed couple of days work they said I should borrow money from friends and family and they also told me the reason why I had issues with the car is 'I Drive Too Much'. Bad service. They only want to take advantage of people. I have receive a final email for the settlement with amount of money they want from me so they can leave me alone. The car has been repo and on auction.

So at about a year, we go in and lo and behold he says, “I didn't say that.” Ok well then I'll come back. Call and was told, “About six months you can come in and pick out a new vehicle." (still stuck not able to pay money down just yet). Guess what? Went in and was denied. Call again he says, “Bring in 600-800 dollars and we can upgrade you.” (like they have "upgrades"). Once again he says, “I didn't say that.” You know, we knew we were going to have to fix the vehicle periodically. But to lie to us? Horrible. UAC says one thing and their car salespersons say another. And UAC could care less. Just don't trust them. They do sell crappy vehicles. They are liars. In truth, I never thought I would have to replace the ENTIRE engine.

Anyhow, I am struggling with a voluntary repo or allowing them to come and take it. Either way I owe on a vehicle that wasn't worth 8000.00 probably worth 2500 at the time. I will never be put in this situation again. I tell EVERYONE do not go to carhop. There are other used car lots truly willing to work with you and have certified mechanics (real ones). I'm riding in a used vehicle for half of what I owe on carhop crap. AND I have a warranty, AND lower payments. Do your homework, and take a bus before buying with Carhop. AGAIN, THEY HAVE NOTHING BUT LEMONS ON THEIR LOTS.

So the guy said it would cost about $600 to fix and he gets CarHop to approve the warranty claim for it. I consider taking the car back down to have the exhaust pipe fixed but I hesitated only because this mechanic told me CarHop finds the cheapest and sometimes used parts to fix problems on the cars and he told me CarHop disregards his suggestions of what parts would be best but CarHop chooses cheaper parts...with that in my mind I didn't want to risk having some used cheap exhaust pipe put on my car so I take the car to MIDAS who shows me the problem with the exhaust pipe and it was literally hanging by a thread LITERALLY!!! So MIDAS tells me the cost to fix is only $200 to fix and I'm surprised (I actually wait until tax time 02/2017 to fix because I didn't have the money then so I used my tax return to fix it in 02/2017).

I drive away from the mechanic shop and around the end of 11/2016 or the beginning of 12/2016 another problem occurred which was the thermostat misreading so I take it back to the CarHop mechanic and he gets CarHop to approve the cost and fixed the thermostat... I still have the exhaust pipe issue going on with it being loud as ** and it's embarrassing...but continued through 02/2017 that exhaust pipe got fixed after I filed taxes and got my refund taxes. A few months later around 04/2017 the car has another problem which the fuel gauge is misreading and I cannot tell if the car is on full or empty so I go back to CarHop’s mechanic and they diagnose it that it is the fuel pump sensor which is not covered by CarHop’s warranty.

So their mechanic does me a favor and tells CarHop that the issue is causing the fuel pump to not work and the car is not drivable just so CarHop approves because he knew they would not...so the fuel pump gets replaced and I am good to go...driving again and about 3 months later around 07/2017 car has another problem after I filled the tank to full and I got to the traffic light. The light turns green, I start to accelerate and immediately the engine loses power. I turn the ignition off and start it back up and it starts, I put it in gear, I make through the intersection and the engine loses power again. I turn it off, start it back up, put it in gear and drive about 2 or 3 blocks up the hill and the engine loses power again and I stop in front of subway… I turn it off, pop the hood, start it again. I notice as the car sit idle I hear the engine slowly fade on power.

I give it gas and I see black smoke coming from the tailpipe...so I ask my sister to come and she drives behind me with our four ways on and I drive it home which was literally 3 miles away and the car lost power maybe 10 times on the way home. So I park it at home... I knew I didn't have money for a tow to get it to CarHop mechanic again because in PA tow trucks charge like 150 or more just to go 5 miles so that wasn’t happening. So I hop on Google and I start looking for maybe a mechanic to come to me and behold I found one that is based in San Francisco, CA but they had one guy who services my area.

This Mechanic company is called YOURMECHANIC that will come to you with parts and all to fix your problem and they charge reasonable prices too...so I have YOURMECHANIC fix the problem which was the Gasket Manifold that was cracked causing fuel to not reach the engine which is why the car lost power because it wasn't getting fuel. So thank God I paid them and now my cars runs again. NOW...from 11/2017 through the beginning of 12/2017 the ignition starter would like hesitate to start sometimes until finally in the beginning of this month 12/2017 I came out of work to start my car and I was completely dead... I waited about a week later to sign up for AAA's plus membership so I can get 100 miles of free towing and have the car towed back to my home where it still sits to this day possibly until February 2018 to get it fixed which I will probably use YOURMECHANIC again.

Meanwhile I was not able to make my second car payment for December because I paid for AAA's membership, and also paying rental car fees to get my son to and from day care and rent, and I also had to help my son’s mom pay a little of her rent too...and trying to set up a payment arrangement with CarHop is completely irritating and nonsense after talking with five people that literally told me I can pay something in order for them to start a payment arrangement which I could only put $8 and when I called to let them know my so called account manager is telling me I need to pay more to start a payment arrangement and she hung up...so I call again and got a much nicer lady who took the time to explain why they couldn't do the payment arrangement after 5 other people in one day said all I had to do was pay something and we're good to go but now they say I have to pay $80...

I am not mad or losing sleep over it because I told them when I get paid and I asked the nicer lady if she could notate my account to expect payment on Tuesday January 2nd at around 930PM so I am hoping she really notate that just in case repossession was up their sleeve...so they will get payment then and after that I will use my AAA to tow the car to their mechanic and have one half of my car's new problem fixed which is both the camshaft sensor and a starter replacement... CarHop only covers the camshaft sensor which helps me so now the only thing I have to have YOURMECHANIC fix is the starter replace which is $200 compared to $388 which was the price of both. Now it's just the starter for $200...

I am not looking for an attorney but if anyone needs help with their reach out to me at my cell ** or email ** and we can figure out what is wrong with your car and I can give you cheap idea that won't break you but you will still get quality car parts if CarHop doesn't cover your issues. I understand their customer service ** but I can help you talk to them if you need help because I don't give in to their lies...and I record my calls which I have rude ** recording too which maybe kind of a lawsuit start but we shall how it goes from here. I never had any issues with customer service until now but of course I never call them so...but reach out to me if you need help.

I finally go out my way yesterday to go to this dealership (Topeka, KS) hoping to come back with a car... instead denied causing that $88 to double to Uber back... Let's not even say how horrible their timing was just to find out bad news. It took close to an hour to find out. Do not believe them, try to figure as much as possible out via phone before wasting time and money. I tried to but they promised me and then I was let down. Please read reviews of this company and then make an educated decision, I found out the hard way and will continue to find a way to report them.

I put a down payment of 650 and got the hell out of there with the car... (Value of the car 9,000 and wanted me to make a payment of 189 for next 2-3 years). First thing what I notice when I got home there was completely no oil in this car. You would think that they would inspect the car and write it down as for the next thing to do on the list right? So anyways I went to go get an oil-change because I thought I would keep this car. The car is super fun to drive. The sound system was great. I was really happy with my choice.

So I ended up telling my dad I went to carhop and got a car and my dad was soooooo upset with me. He thought carhop was ripping me off. So I completely ignored him. Why? Because I was happy with the car. So then the next day which was day 2. I was thinking about what my father had told me and start to wonder if carhop is ripping me off. I mean if I was gonna pay this high for the car I might as well get a brand new car right? So I started to shop around dealerships just to be safe. Then I ran into the most awesome dealership in St. Paul MN. He offered me a 2016 Mazda 6 speed car and I just couldn't say no! He also stated that my father is right and carhop is ripping me off!

So I quickly returned my car the next day and was told that I will get my refund back in 10 days. Moral to the story never settle for less because these crooks buy car at auction for less and sell it to you twice as more! I don't have a driver's license and I got approved for a 2016 car. If I can do it you can too! Oh and they never reimburse me back for the oil change.

I was making consistent payments. Two months after I bought the car, the alternator went out. I called because supposedly there was a warranty. I was told to take it to a Car Hop sponsored shop and pay $75 to have it looked at and then if what was wrong was under warranty, they would reimburse me. I told them I did not need to take it to a shop. I knew it was the alternator and asked if that was covered. I have mechanics in my family so knew for sure that was what was wrong. She would not tell me if it would be covered. She just kept repeating that I should take it to the shop and pay the $75. I just kept asking - is an alternator covered. She finally told me no. So she knew all along that I would be paying $75 and would not be reimbursed. I bought an alternator and had it replaced. I also had to buy a new battery. Besides this issue, it leaks coolant, the air conditioner doesn't work, the heater doesn't work, one of the turn signals won't stay on.

They sold me this car for $8000+. The same car sells at other lots for $3000+. I consistently made my payments until about a month ago. At that time, the money for the car was in the bank, however, a gym that I had had a membership with a few years before (and paid off), took, without authorization, money out of that account for a new membership. They were not authorized to do this. They had been authorized on the new contract to take money out of another bank account. It caused overdraft charges and my Car Hop payment not to go through. I called Car Hop and told them the situation. I told them the bank was refunding the money, but it would take a while to straighten that all out. I made arrangements to pay 1 1/2 payments the next payday. Three days before the payment was to be made, Car Hop disabled my ignition. I called them and told them I had made payment arrangements.

She said I had to pay some money that day for the arrangements to be made. I told her I couldn't do that. I had no money. That the money would be in there on Wednesday (this was Sunday). She told me to take out a payday loan - which I don't do, EVER. I know too many people that have gotten into a mess with payday loans. IT WAS 3 DAYS BEFORE THE PAYMENT FOR $288 WOULD HAVE BEEN MADE. She refused to wait. I hung up. I decided I was not going to deal with people like this. They were ripping me off. I was paying almost 3 times what the car was worth. When I went to Car Hop, I was told my payments would be $150 every two weeks, they ended up being $192 every two weeks. They told me there was a warranty, yet nothing is covered. I spoke with someone last week at Car Hop, and he told me the alternator should have been covered.

I was done with the whole mess, but last week I received a text stating that there were new options. Since I really wanted to keep the car, I called. There were no new options. That was just a way to get me to call to bully me about paying on a vehicle I could not use. So I woke up today and the car was gone. Now I'm getting emails and texts say the ignition is disabled - which it already was - and wanting me to make payments on a car I don't have. I called Car Hop and asked if the car had been repossessed because it was gone. The person I was talking to did not know or would not tell me. I still don't know whether to report it stolen, so I'm just going to assume Car Hop took it.

So the I got an email, saying they wanted to help me work something out. So I called. Same old thing - rude person trying to coerce me to pay for a vehicle that I do not even have. Stay away from these people - I have bought cars from used car dealers my whole adult life (I'm 62), and I have never had to pay so much money for a car with so many issues.

Next a week or 2 later the starter went out. They refused to help with that. So that came completely out of my pocket. Throughout this time the driver side door has gotten worse and I now literally must squeeze through every time to get in the car. Now the security light is on and it has disabled the starter completely no matter what. They tried to do a quick fix up which costed me $145 including the tow only to have to bring the car right back before I even made it home. Now they want over $800 to replace a "module" and part of the ignition so now I will be walking back and forth to work in the winter time while I try to save money over the next month and a half while still paying the car note which in total is over $9000 for a 2003 Pontiac grand am which has a top bluebook value of less than $2000.

How does it cost more to replace a module then it did to replace the entire engine? These people are crooks. I lose circulation quick in the cold and they are forcing me to walk daily in this Minnesota winter. They refuse to pay anything on the vehicle even though they and the car shop it's stuck at admit that this was a problem present before I even became the owner of the vehicle. Yet I am still somehow responsible for that and because of my accountability I'm forced to continue paying while I suffer physically. There has to be something that can be done because this isn't right. It isn't fair to me as a consumer nor to the thousands of other people who have suffered at the hands of Carhop.

They charging me a $172 every two weeks with a car with over one hundred thousand miles on the damn motor. The body of the car is damn rusty underneath. Had a inspection coming up couldn't even get that done cause of the damn flex pipe broke. Now it makes a loud noise. These people is scam artists. The ** they do to others will come back and bite them in the ** cause it's not right. They talking about if I turn the car back in I'm still responsible for the loan. Talking about they will get they money one way or another. Talk bout they can report it to IRS. I can tell you all what at carhop y'all can kiss my ** cause I'm not paying **.

The entire year of 2016 went off perfectly, while I used an auto-pay feature to pay the loan. The payments were contracted to be paid on the 2nd and 16th of the month. Understand that I do not expect this company to look for any funds from my bank account before those two dates. But then, on December 30, 2016, the administrators of the loan debited my checking account for a third time that month. They gave no warning. They sent no text. They did not call or email me. They debited my account three times in the month, without my permission. Their financial callousness and negligence ruined my livelihood and it is only now, ten months later, that I am beginning to recover from the shock of what that company did to me.

Let me try to explain. On Saturday December 31, 2016, I checked my account balance. I found out that UAC sent a financial request for payment to my bank on the 30th, a Friday, when the funds were not there. From further research from my then bank, Chase, I learned that they were performing this haphazard approach to obtaining funds for the entire previous year. I just happened to have the money in my account at previous times and did not notice UACs unprofessional conduct with my bank account. (Never mind that the New Year holiday was approaching and the 2nd fell on the Monday that the holiday was observed, because none of my other payment responsibilities deducted money from my accounts before the dates that were agreed upon).

I was preparing to make sure that the money would be there as the 2nd rolled around, but they requested the money four days early. Therefore, the money that I was going to use that weekend to pay my internet, phone, car maintenance, and a payday loan, could not be addressed until I put my bank account back in the black. I was incredulous, is a gross understatement. All my weekend plans were destroyed and when I called them they refused to help me in any way. They blamed the bank, the bank did not care, and on and on I left the bank in tears because I had to drive all night to put my bank account back in the black and get back to life the way I knew it. However, the marathon driving and my mental state left me depleted emotionally and physically. I could never recover from UACs intrusion.

The next three months were torture. I was in some kind of financial shock. Every phone call with UAC was a heated argument with them. The bills kept coming and they would just never admit their fault. I refused to pay them, as this would be termed rewarding them for their gross mistake in my mind. Internet bills still came, along with the car loan bills, phone, and everything else. I had to turn on overdraft protection on my bank account, just to function financially, which was a huge mistake because I could never replace those borrowed funds either. There was always that $176 car payment in the way of me moving on.

Finally, I started educating UAC when I called, because their staff was always combative with me. I had to talk to them like little children and say things like, Ok, when you talk, I will listen. When I talk, you will listen, ok? This is how I had to start every phone conversation after three months, January to March, of arguments with them. Nothing got settled, but at least we were moving forward as mature adults. They usually violated that simple agreement about how to communicate, but at least I could be heard most of the time. All they wanted was more money after destroying me and making a gross error like that. They stepped in front of my means to make money and wanted me to reward them for such gross negligence.

I talked to a different person every time I called the Aurora UAC office, as well. One person said they never send a request for funds on a loan early, this was not true. One person did not know that the bank puts requests for funds right into my account the moment the bank receives it mind you. Whether the money is there or not, it is up to me to fix any errors, this was actually true. The nature of my payment agreement was such that these people could invoice my account anytime they wanted, regardless of the contracted dates. (I did not even know that!)

One person said that UAC ALWAYS sends requests for funds three or four days early, this was not true. I went to my former bank the bank account now closed for nonpayment because of UACs activity but, the bank showed me an inconsistency in when they transmitted the request for funds. My former bank is ready to show that UACs funds request are all over place. I just happened to catch their inconsistency in this instance while my funds were low. Anyway, talking to UAC was hopeless.

Did I mention that I put over $3000 worth of repairs into that vehicle, during 2016? Yes, new tires all the way around, rear shocks, bearing press, sensor for the radiator, and other various repairs, including a new $1000 computer, from Ford, for the car. Finally, people say I should have paid and some people even gave me money to pay and then get on with my life. However, I could not let a big company like UAC be so heartless and ignorant with an individual's life. I rejected their offers to negotiate and the car was repossessed in the Spring of 2017.

I’m scared to get in it. I don’t know what to do and no one at this raggedy place can give an idea or even lets make you feel safe. This is a shady business, people. Please be very careful going through this company. They are definitely the devil. I’m still shaking and it was this afternoon that this happened. Do not do it, people. Please figure out another option.

So I called CarHop. They tell me they will help but I need to take it to one of their shop for a 100 dollars diagnostic fee. I went somewhere else than their shop and got it done for free due to I was already paying too much for the car and for it to keep running, I could not afford CarHop's shops diagnostic fees. So I figure out it was a bad Cadillac converter which was not covered by warranty and was costly for repairs. Now this is 4 months into this contract I should have never did. 4 months and the car start to break down!

Man I got a car for $1000 off the streets and that car lasted me until I lost it due to being in jail but the point is I got that car off the street and that car lasted years and probably would still be running to this day, but CarHop a legitimate car dealership sold me a piece of crap that would not even last 6 months. Man all CarHop is a place that will take advantage of you due to your bad credit and eagerness to get a car. They got me with their high priced hoopty's. Don't f with CarHop and I'm down for a class action against these clowns cause I gave their hoopty back cause I would rather deal with my credit than keep getting robbed by CarHop!!! F CAR HOP!!!!

Three months later the check engine light comes on. I think, it's under warranty so I take it to their shop. It needs 1500 in repairs. None of the repairs are covered under warranty. I tell the mechanic, "I can't afford that." He says ok I owe him 100 dollars for diagnostic. I tell him he will have to wait a week or so for me to get the money together. At which point he tells me he will be charging me 50 a day storage.

At this point the car was costing me over a thousand dollars a month in expenses and if I tried to keep it I would be homeless. So I called CarHop. And told them I could not afford the car. And I was giving it back to them. They repossessed it. And then sold it for $148. Subtracted that from the 8,000 I still owed them and sent me a bill for 7,866 dollars, saying I have ten days to settle or they are going to pursue legal action. How is a car that they sell me for over 8,000 dollars. Only worth 148 three months later? DON'T GO TO CARHOP WHATEVER YOU DO. IT IS NOT WORTH IT. They shouldn't be allowed to take advantage of people like they do. The lawyer I talked to said what they do is not illegal but it should be. If anyone is interested in filing a class action lawsuit against CarHop let me know. If we get enough people in on this we can stop them from doing this to others.

In December we had electrical issues that almost caused our engine to blow up on our way to take my kids to Santa Claus. We had to have the vehicle towed and costs another $300 dollars to fix. In March, we had another electrical issue that we had to have the vehicle towed AGAIN to be fixed. During the times the car was out, I had to pay friends/family/public transportation to get to and from work. I have always been on time with my auto payments.

Last month, a spring in the gear box broke and the car will not shift from park to the other gears. We "**" rigged it, and are able to get it moving. It is at the shop to get looked at, and per the shop to fix that, as well as 3 engine mounts will be $1000. I'm tired of paying my car payment, paying for the car to be fixed, and paying for rides while my car is down. I've emailed my concerns as well as voiced them over the phone. I've asked if I could exchange the car for something else, as I have the money to make payments -- I've gotten NO response.

Once I spoke to them, I told them the best way to contact me is via email, and they said they were not allowed to email per their corporate. Personally I like to have a paper trail to show evidence of what was talked about. I'm done with this company and will most likely turn the car back in and pay for my mistake on my credit report. After weighing out my options, 1. Continue to pay the car payment, and the car repairs 2. Return the car, get the negative points on my credit report. I feel #2 is better... This sucks!!!

Well there was one main car I had an eye out for. It was a newer 2012 Nissan lower miles, but was told it didn't have a title and would have to wait a lot longer till it came in. Since she knew about my desperate situation she knew I would have to pick another??? Jannette was her name, she offered me to look at the website and pick another car from another lot, so I did. I seen a better car and this is where the story really begin??? I was with my B.F of 12 years on this run to the Hayward Ca., Store to get the other vehicle I was looking at. First I thought it was EXTREMELY weird they wanted us to go and pick up the vehicle we wanted but did no problem.

On our way back from Hayward back to Richmond, right after we passed the toll bridge we BROKE DOWN!! This is a "key" part here, so we got out of the vehicle and I had my purse in the back seat with my wallet in there. I had a 1,300$ cashier's check in my pocket tho, NOT MY WALLET (SIGNED). When we stepped out the key was still in the ignition and the doors locked on us automatically!!! It also was a light drizzle at that time and we were waiting outside the vehicle for about 45-60 mins. When someone arrived it wasn't a tow truck, it was an employee from CarHop!! They Advised us that a tow was on the way and should be right behind us. I reminded them my belongings were still in the vehicle. By the time we arrived back to the Richmond store we were waiting for about 20-30 mins for the tow to arrive.

At the last moment I had to use the R.R. by the time I'm coming back out I noticed my B.F wasn't where we were sitting, I went to the office and Jannette brought to my attention to look in the vehicle and make sure everything is still there!!! I went and my B.F who was frantic searching the vehicle for MY WALLET!! I immediately went to Jannette and let her know my wallet was missing!!! Her and the employee who came to pick us up started getting on the phone. (So my other vehicle had some form to hold up my driver window b.c the crank for it had broken. So you are very able to push the window down to unlock the doors.) After the search in the vehicle I decided to go and check my vehicle. (Possible but very doubtful) that I left my wallet in there. LO AND BEHOLD it was IN THERE!!!! I was baffled b.c I knew at that point I would never had left my wallet out the way I found it in the vehicle.

Jannette then came up to me and TOLD me herself that she moved my wallet out of the truck we were driving and put it in my vehicle so it was SAFE?!?!?! Jannette was trying to take my CASHIERS CHECK!!!??? Sadly I still ended up picking out a vehicle. I drove off with a Mercury Mountaineer 04' with 126,000 that same day. There were problems with the vehicle right away. I was able to go and get the parts fixed with no hassle at first. A month or so having the vehicle, the tire blew on me on the freeway going to work. Mind you I work graveyard in San Francisco. You can't get ahold of anybody at that time but family if that!! I'm capable of changing a tire on my own but they sold us the vehicle WITHOUT A SPARE TIRE!! So later on down the road in and out of Contra Costa Auto for maintenance, the vehicle's transmission ended up going out RIGHT AFTER my warranty.

They decided to work with me since I was a good "paying customer" they will pay for parts/as I was to pay for labor. I was a upset a little bit but paid the $800 for labor. Also had to get a rental b.c they don't provide any services like that for the lemons they sell. After I got the vehicle back it was worse than before. Very rugged driving, the mechanic advised us it will be like that for a bit b.c its trying to get used to its "new home." It never was Better. After that I found out that I couldn't pass smog b.c of my CHECK ENGINE light is on. But when you look where my check engine light should be, it is not on!!! Well come to find out, one of the parts they fixed is called a Cluster which is basically the speedometer. They put in a part with a NON-FUNCTIONING check engine light!?!?

After that once again they decided to pay for the parts and I'll pay for the labor. $1,600 in Labor. Plus I had to get another rental!! So 1,900$. Right after this the car was done for, there was something else major wrong that nobody was telling me! The car broke down right after all that work. I drove and broke down right on the freeway. Not even 10 miles from Contra Costa Auto. I called Carhop (which is the worst place to get ahold of ANYBODY) but I did and they told me they would have a different mechanic come and tow the vehicle off of the freeway. This time they have sucked me dry for money and was starting to fall behind on bills and rent and didn't even have enough for another rental so I asked the few people I have in my life for help and they gave me their car. They ended up doing a Engine tear out and found that the harmonic balancer had split in 2 and sent a screw shooting thru and lodging in the engine!!!

That possibly could have been lodged in ME or ANOTHER PERSON!!! Plus that harmonic balancer had just been changed in less than a year!!! To end up this terribly long irritating story they ended up letting me choose another vehicle from the Hayward lot. I had a choice of only 2 vehicles, a Red 2011 Dodge avenger in good condition on the outside/or a 2001 Blazer in bad condition on the outside... I was pissed at my "selection" b.c I received a better paying job and my credit score had gone up 200pts since and Bob at the Hayward store was not so informing about my bracket I fell under, but I was at this location for 6 hours and was ready to GO. I picked the dodge and left on 6/27/17. The car broke down on 7/18/17. There was a huge problem with this deal.

As soon as I left the lot the headlight burned out right when I turned it on, there were electrical problems on the inside, I took it for an oil change and they said it was like a family of slugs were living in there. It's like no one ever changed it since it was sold 6 years ago!! A week later I took it to their recommended mechanics and found $2,800 worth of work. Carhop DENIED the work!! WHAT!?!? I just drove off the lot in this car not even a FULL week and I most DEF. did not put 2800$ worth of damage into this!! Carhop and I had a discussion and they told me it was Outrageous they "found" that much work, and asked if they did a "FULL" diagnostic?!?! I thought that's all it was, not a half ** diagnostic!!! They told me to get a second look and I did. They happen to find half the work. $1,500. Still a lot of work.

They once again offered to pay for the parts and I pay for the labor!!! I HAVE HAD IT UP TO HERE. I DON'T EVEN HAVE ANY MONEY TO DO THIS ANYMORE. I BLEW WHAT LITTLE SAVINGS I HAD INTO THIS CARHOP VEHICLE!!! They now wanted to have me sign a paper to cancel the contract since I'm an "unsatisfied customer" and I won't have to owe them ANYTHING!!! I agreed to that, I had to use my own tow and had it sent back to carhop. When I arrived back there to end this nightmare I read the document they had TYPED out for me... Again I was overwhelmed!!! THEY SAID I WAS AT DEFAULT AND THIS WAS A DEPT TO COLLECT. I DID NOT SIGN.

I was advised to walk out do not sign and find an attorney. I currently have 20 days to sign that paperwork or find some magical help against my contract with this company. PLEASE HELP. This is a domino effect. If I have no car, I can lose my job (that I had to call in from, no job, you have no income, no income, you have no house). PLUS BAD CREDIT.

This place charges over 20% interest on in house loans ex. My jeep worth $1,526, my payoff is $12,326.02. Where is money going since this is not a bank loan? And paying off WILL NOT HELP IMPROVE MY CREDIT. This is not right. How can this be legal? They take advantage of poor people who need a car. They "say" they want to see you driving but their cars are LEMONS and OVERPRICED. How can they live with themselves. I won't recommended them to my worst enemy. If you're in need of a used car go elsewhere. Save yourself time, money, and headache. They should be put OUT OF BUSINESS ASAP.

So, at the beginning, unbeknownst to original info above, I had a bumpy start with UAC auto-pay. Do not use the auto pay, mixing W.U. with UAC = Messy bank issues - Just make your payments on time and you'll be fine. So Three years later - vehicle paid off. I checked my score. DOWN 75pts!! Why? because they "closed" the account, which is bad, instead of marking it paid. They say they are not a car loan service, but instead a credit repair - There must have been a fine print I missed - because paying off my vehicle in a timely manner without any mishaps DAMAGED my credit. I was gonna give them a good review - vehicle wasn't too bad, but them. I am a mechanic and can repair what ails it. But killing my already bumpy credit DOWN almost 100pts!! Yeah right. My recommendation - if you like your credit - do not use this. Find a co-signer and go to a normal dealer.

Now I'm about to have a baby and mine at still isn't paid off and I'm 21 now. I owe 7,000 dollars on it still and it's a Chevy Malibu Maxx 2005. Not even worth it. The front wheels are about to fall off and I can't afford to fix them, I've made it on time with every payment. All 5,000 dollars’ worth. I am running out of options and I'm scared because I'm about to have a kid and I can't afford anything!! The government won't help us with food or cash because my boyfriend makes too much! We are about to lose our roommates which means we won't be able to pay rent. So now I'm desperate trying to sell my car for 7,000 dollars and no one will buy it because it's not even ** worth it...

The car itself they told me was 9,000 dollars. The interest was so much that they upped it to 12,000. The car isn't even worth 7,000 let alone 9,000!!! This company is so ** I can't even handle this anymore, it's too much for me. I thought I could handle it because I thought that a dealership would be better than getting a beater car. But, I thought I needed good credit to go to any other dealership. Imagine buying a 500 beater car that will break down probably in a couple months, add 10,000 dollars to it. Then add more because of interest. Boom, you got yourself debt waiting to happen. But I'm lucky I'm a stubborn ** and that's why my credit is 768 points is because I don't go down without a fight and I'm not going to let some trashy company make a fool out of me and ruin my life. But I swear, I'm starving as we speak because we have no food! What am I going to do when the baby comes!!! I NEED A MIRACLE! This company is the devil!

They wanted to issue the check to UAC but UAC does not want to give me another car and they me to continue making payments. My car still moved so I asked if I could keep it. Geico sign the check over to me. They said "No. It must go to UAC no matter what." I said "Okay. Can I keep the car and it not be considered a total loss but you still sign a check over too." They called UAC and she stated that they are not able to do that. They need to received the full value of the car. Then I would still need to make payment on the vehicle even though technically they are selling it to Geico. I asked "So either way I would be paying. Correct?" She said yes. I said "What is the difference?" Difference was they wouldn't be obtaining $2200 immediately.

I asked while Geico was on the phone "Well if I don't relinquish my rights to the vehicle on paperwork can you still send UAC a check." GEICO stated "NO. Not without your permission." I will not give my permission. The CarHop lady was stunned and didn't say another word for the rest of the conversation. I urge anyone DO NOT GET A CAR. IT'S THE WORST DEALERSHIP TO GO TO. CHOOSE ANOTHER PLEASE.

So I took to a shop close to my work, and they informed me that my back rotors were so worn down it was metal on metal. They were shocked when I told them I had just bought the car in Sept. that cost me $386. Then the timing belt had to be tightened, which was done by a friend. Shortly before I went back to working in the office when I would put gas in the car it would click off every few cents. I have found out that the flaps are not staying open, and my air conditioner hasn't worked since I bought the car. Now, this morning I couldn't start it. My dad checked my battery which was good, so it's probably the alternator or the starter. This is a money pit, because I pay $170/biweekly in payments.

We were lied to and given different information all the time. I don't understand why is it so hard for them to be on the same page. This company should not be allowed to treat people this way and lie to people over and over again. If UAC is your last loan option for a vehicle I would highly recommend you to turn away while you still have a chance. I wish I would have purchased a bike or walked to work instead. Worst experience of my life.

So I had to go all the way back home and snatched up the only two pay stubs I had at the time. Went back there and the guy started to complain about how recent the pay stubs were. Like dude, really? Then he went back and forth with me about my income and then had the nerve to say, "If you are making $850 per paycheck then where is the stub for that?" Mind you, I just started this job back in February so I didn't have all the stubs from my job yet and we just opened so a lot of things err just scattered around. But his attitude was unbearable.

After going back and forth, he finally said, "Well, since you have direct deposit through your bank, you can log on and show me that you have $850." Boy bye. I was done after that. I told him I was uncomfortable signing onto his computer with my bank information because I don't know how secure their servers are. And he had this idiotic look on his face as if I really didn't have the money. His attitude sucked and I will never recommend CarHop to anyone. They are frauds and they want your information.

The third shop fixed something with the transmission and said that CarHop would not allow them to fix anything else. Soon I return for the vehicle two weeks later and pull off while attempting to find out why they wouldn't fix the car that should never been sold when the indicator light comes on once again. So I take our vehicle to one of our mechanics to find out we had a bad O2 sensor, bad steering pump, bad fuel pump, transmission slipping, ETC. We talked back and forth with the financial company and CarHop pleading with them about this car. We didn't have a month asking them to fix or put us in another vehicle to have nothing done to alleviate the situation and was turned away. Long story short we return the vehicle which now leaving my husband and myself with negativity on our credit. I would not send my enemy to buy a car from these people and anyone I know I tell them run far away from that rat hole.

So walking through the parking lot I noticed most of the cars, actually 90% of them, that the cars had a lot of deaths of them. One had a broken windshield and a flat tire and most of the other cars worked really worth buying due to no care was given to those cars before selling. Was not a very professional place and I do not recommend them.

I trusted that they would so I went to pick my car up three days later and they charged me a 70$. I didn't really have the money like that so I went back to carhop and told them I didn't want the car anymore and she told me since it's been three days they have to repo me and I would have 10,000 owed on my credit score. So I just took a chance on keeping the car. Since then my transmission blew out. I took it to their mechanic got it fix. Then my head gasket went out, took it to their mechanic, got it fixed and it was still overheating.

The trauma of my life. I was driving me and my kids on the freeway going 60mph and on the fast lane my engine just blew up. I had no real control over the wheel. There were cars coming from every direction. At that moment I thought I was going to wreck something serious but with the grace of God the car just stopped. After that I am scared to drive. I will never get behind the wheel again. I am seriously traumatized with something serious. Me and my kids could have been seriously hurt over a vehicle that shouldn't have been sold in the first place.

So at the moment I called UaC and let them know what was going on with the car. They told me to call their mechanic and see if they can get it towed. None of their mechanics was in a reachable area so I called my mother to see if I can use her Triple A. I had a friend come gather me and my children so that we can go to a local gas station to make a couple phone calls to get my car off the freeway. I finally got a hold of a tow truck that was affordable to get my car off the freeway. We were less than 20 minutes getting back to my van.

The police had got my car towed because it was in a hazardous area so I still have to pay the tow truck for coming and now I was facing charges to get my car out of tow yard. They told me it was going to cost a total of $350 which I did not have plus I had to pay $260 to CarHop for my weekly car. Note at that moment I just could not afford it. They called me harassing me saying that they have my car in their possession so I just told them since they have it they can keep it because from that moment I knew I was not going to drive it anymore. Now I have $7,000 owed on my credit for a car that shouldn't have been sold in the first place.

Something has to be done people. They cannot keep taking advantage of low-income families with bad credit. They take her back credit and create worst credit for us. If anyone knows someone who can help with this situation I would greatly appreciate it. Please leave this mob family CarHop alone. I was always on time with my payments $180 every two weeks. Never missed a beat even when my car was having trouble. Now I'm carless. I didn't have transportation to work anymore so I was terminated. I got evicted out of my apartment because due to me not being able to work. I couldn't afford my rent now. Me and my children are staying back with my mother. I'm 27 years old and the biggest mistake of my life was going to CarHop.

They not only got rude to my boyfriend who is hard of hearing but also got extremely rude to me and his aunt. Now they are turning around and this Maria girl keeps calling his cell phone from the Monroeville location and she got ignorant with my boyfriend over the phone and downgrading him and saying "well you have a turn signal bulb out on the car so you need to come here and replace it" and he said "no I can't because I have no way there and it's now in your possession so no I don't."

And she then said "well where is the car at?" And he said "it is at the Monroeville location." So I got on the phone trying to figure out what was going on and she started getting ignorant to me and said "he owes us all this money back" and I said "well how much." And she refused to answer me and kept dodging the question of how much until she said "look at the paperwork" and I said "I am. So what am I looking for." And she said "it's on the paperwork." And I then said "ok since you don't want to tell me then we don't owe you guys a ** dime" and then she hung up on me.

I turned around, called back and got the Maria girl again and I told her that I was sorry for swearing and that I am trying to figure out what is going on with my boyfriend's account and she said "I can't talk to you because it's his account." And I said "I understand that but he has you guys put a note on the account that authorizes that you can talk to me unless you guys never put it in or someone deleted it." So she hung up on me the second time and I called back once again to talk to the manager to tell them to quit calling my boyfriend's cell phone number and this Maria girl picked up the phone and I hung up. Now Maria has my email address and she keeps emailing me and won't stop and I told her to remove my email from the account.

They are completely ignorant to customers and they say that they help people with no credit or bad credit to get cars when all they are doing is digging the customer's credit down even worse than ever before to where they can't ever get good credit. Plus they overprice their cars. I would never ever recommend anyone going to CarHop.

Since then I've talked to my account manager (Natasha) and it's been nothing but verbal abuse. She is very unprofessional. She questions people's intelligence and speaks down on people as if she's better than the next person. Then I spoke with someone else (Yvette) and she was no better. Every time I ask to speak to the person over them they use the same she just stepped out or went to lunch excuse. I offered to have the car voluntarily repossessed before I stopped making payments and the woman Natasha said that voluntary repossession isn't an option. She always said that they won't repo the vehicle because UAC simply doesn't want the vehicle. I finally talked to someone that was very reasonable and very professional from UAC (Deborah). She took notes and tried to help me with other options to get the amount paid off. She also told me that repossession is an option, but I would have to take the car to a carhop location.

The nearest CarHop to me is 3 hours away in Joplin Missouri. I am now seeking an attorney to hand this off to. I wouldn't recommend CarHop or UAC to anyone. I can't say that all CarHops are bad because I've only dealt with a couple here in St. Louis, but UAC should be shut down immediately. Not only that they didn't honor the warranty after they dealt with the first problem. The shops that were recommended to fix their vehicles when I first purchased the vehicle has gone out of business now which is also weird. Shop other places before having to put up with the constant bs. They are happy as long as you're paying them even for a broken piece of junk. Be aware. I am going to try my hardest to get media exposure along with a lawsuit to deal with this matter.

Then the car started shaking and it would die on me while I was driving and it was smoking. I told Carhop about the issue and they sent me to their mechanic and he said it was a leaking water pump that needed to be replaced. So I took the car to the mechanic and it took him a whole week to put in a new water pump. A whole week I had to find rides to and from work because that was my only car and Carhop wouldn't give me a rental for the time being. I got the car back and the water pump was fixed no more smoking but the car was still shaking and dying out on me while driving.

I told Carhop again about the situation and they said that I have to take it to Autosport and pay the $75 fee to have a diagnostic. I told them about my 18,000 mile warranty and they said during the first 30 days they only cover the problems that occur then. No one told me about a 30 warranty on top of a 18,000 mile warranty better yet I don't remember reading about it on my contract. They also told me that the 18,000 mile warranty is to only cover car if it was a transmission or an engine problem. Now mind you that when I drove my car it wouldn't coast in drive or reverse and it didn't shift properly from first to second.

So I decided to take it to an outside mechanic to get an second opinion. These guys I went to said the same thing about the drive and shifting. It was bad and dangerous. I asked the mechanic if I can get a report on the problems on the car so I can take it to the dealership. Problems were an O2 sensor that made the check engine light go off all the time and the transmission was failing. I took all this information in to Carhop and they said they still couldn't pay for the repairs. I was like, "But you said transmission or engine it would be fixed." Dude came up with fifty-five million excuses.

The car started to drive really bad. One night after leaving my girlfriend mom's house I was in the middle of the intersection when the car shook really bad and died with oncoming traffic approaching. The car started back up luckily because my PREGNANT girlfriend, her SON and myself would've been hit by the oncoming traffic and probably would have lost our lives. I was done with the car after that. Before I told them to come and take the car it had sat for a whole month and for a whole month I told them that car is a death trap and still nothing was done. I even asked for a different car they shut me down. I highly don't recommend going to Carhop. I will get my money back for all the hell they put my family and I through.

When I arrived the representative presented me with a chance to refinance another vehicle with them a 2003 Impala. This vehicle lasted 2 months and UAC towed to the shop Oakland Auto Tech. The diagnosis of this vehicle was blown heads and water in the engine. Oakland Auto Tech called and stated the car was fixed after a week or two. The car lasted 1 month and a rod shot a hole in the engine. We almost died this time on the freeway. The Highway Patrol Officer stated we were lucky. During this time I'm still working and making all my car payments on time. UAC/CarHop told me to get the vehicle back to Oakland Auto Tech and tell them to fix it right. Meanwhile UAC is asking for more money. I will see y'all in court soon. DON'T GO TO CARHOP ANYWHERE.

The day before I got the Escape, I was allowed to drive it around - in which it didn't give me any issue - other than the spark plug/coil issue that the store manager (Mike) made me aware of and agreed to get it fixed. The next day when I went to pick up the truck, it drove okay until the coolant light started flashing (now mind you, it didn't do any of that the day before). I pulled in front of auto zone and found out the coolant reservoir was completely empty/bone dry. So the worker at Auto zone put coolant into and the light went off. I headed to a gas station to put gas in it and as soon as I pulled up, that same coolant poured out the bottom on the truck! And that moment, I called CarHop and advised them of the situation. The lady who was very helpful advised me that they was going to get it taken care of and set it up for me to get it to one of the authorized shops.

I took the car to an authorized dealer who did a diagnostic test and realized the issue with the coil/spark plug to find out there was a bigger issue - the motor had a hole in it from where the spark plug needed to be replaced. CarHop provided the parts, however my truck sat in this dealer shop for 2 weeks, jacked up in the air after the parts was given without being touched - (I know because I drove by every day as well as had another fella to check on my vehicle). The mechanic had every excuse he could think of why it wasn't done. Anyhow, I contacted your corporate office in which a man and a lady were very nice, attentive and helped me to get in contact with the mechanic to check on the status on my vehicle. Each time the mechanic was contacted, he pointed out other issues that needed to be fixed and parts he was waiting on from CarHop.

During this whole time, I've had to pay out of pocket for a rental car AND continued to make payments to this 2002 Ford Escape vehicle that I haven't YET had in possession. So on 10/29/16, the mechanic contacts us and say that my Ford Escape was ready. He did advised me that it may ride a little sluggish due to the new parts (well - apparently they are used which I was informed later today by CarHop corporate manager - Cecilia). So, I take the truck and get on the highway -- my Ford Escape literally DIES as soon as I get off the highway. I tried to restart it and it would not start back up. It was clicking. So I called mechanic who "worked" on my car, he came with a tow truck and another gentlemen. He gave the Ford Escape a jump start and gave me enough power to make it to his shop. He tested the battery and he said it read bad, so he replaced it and told me to go to O'Reilly's to test the alternator and the battery and to call him.

I make it to O'Reilly to get it tested and was advised the battery tested well, but the alternator would not read. So it was either a bad alternator, or a wiring issue. So I called the mechanic and he advised that he couldn't get to it today on 10/29/16 but he could get to it on 10/30/16 Sunday morning. We called him Sunday morning and he said couldn't do it because he was out of town but said to drop my car there at his shop and he will get to it in this morning. We called this morning and he did not answer. So I called CarHop corporate and got a young lady name Tasha or Latasha or Natasha. I explained to her the situation and told her that I was concerned about the parts that CarHop paid for is not what's been placed in my car and my concern was that the parts CarHop paid extensive monies for was NOT being used in my vehicle.

So I asked if I can take it to another one of YOUR authorized mechanics to verify if the parts were replaced and placed right. Ms. Tasha/Natasha/Latasha responded and advised me that I can take it where I want however, I will be responsible for the diagnostic AND the CarHop deductible. I asked her I didn't understand because now the car is not working at all at the hands of one of THEIR authorized mechanics and now it's not working at all! The lady again repeated the same thing. I then asked if I can speak to a manager, the lady told me that I can hang up and call back. I told her no, I would like to speak to a manager; she then transferred me to the Corporate Manager, Cecilia.

I explained pretty much the same thing to Ms. Cecilia that I explained to Tasha and Cecilia repeated the exact thing that Ms. Tash told me - that I can take it to where I want but I will responsible for any costs that come with it. I explained to Ms. Cecilia how I feel that it's not fair nor right that I have been paying on a car that I haven't been able to drive since I've gotten it, been in the shop for the past 30 days but instead been having to pay on a rental on top of paying on this car that I did not have. Ms. Cecilia felt the need to tell me that I do realize that I got a car that is 14 years old, and that the parts that CarHop pays for are not new parts they are used parts. So I asked her was I supposed to be okay with paying on a lemon that I have not YET been able to drive? And would it be okay if I stopped paying on a car that HAS NOT YET been in my possession - but in their authorized dealer shop instead?

So at that point, I explained to Ms. Cecilia that the practice they are doing is not right, nor customer friendly - selling obviously junk cars. So I made her aware that this situation will be exposed and I will take it further.

Your corporation feels that it's not fair to just stop payment on a car that I signed a contract with, but have NOT YET driven, but it's not fair for me (or anyone for that nature) to continue to pay on a car that I CAN'T DRIVE. I will make sure and make it my duty that everyone is aware of how CarHop is treating their customers - even from the corporate level. I'm a hard working parent - I don't want to be taken advantage of and I'm sure your corporation doesn't want to lose business but your corporation is NOT operating on the best business practices NOR on an ETHICAL level. It's more of taking advantage of hard working individuals that are trying to rebuild their credit or dire need of transportation. I thought it was about having satisfied customers so they can recommend their friends, family etc - not taking advantage.

So I surely will not be recommending any of my fellow family members, coworkers, etc. to CarHop. I do plan to make all aware of the unprofessional manner of your corporate staff in Minnesota. And to make matter worse, I've bought a car from you all before in 2005 and I received very professional service then. I did not have a problem WHATSOEVER! Excellent service! What I've encounter so far from your staff and corporate levels have been nothing but disgust and absolute disappointment. And to think about getting my daughters a car from you all - I'm so glad I did not proceed with that idea!

It's sad that there are people and companies out there to take advantage of others who are either too poor and just able to pay their bills and need a car to get to work. Shame on you CarHop??? I think once someone gets in a car accident which involves one of your unsafe vehicles and takes you to court maybe just maybe you will start checking your vehicles better before you sell them.

My point of view is that if you're a bottom feeder lender, then people who can't and are trying to get are will have auto inquiries. So I can't believe that inquiries all from Auto dealers would be a surprise. So if you want a car that a homeless person would be embarrassed of and you want a payment of 360-470 a month for 30 months... then this is your place. But if you have any common sense and any self respect, stay away from this place. I drove 90 miles to be lied to. It's not car sales there. It's order processing. So maybe you would be better off for employment if you are unskilled. Avoid this scam.

When I signed contract, I was told repairs would be covered in my warranty until car was paid off. They changed that and did not relay this to me. Continued having coolant problems, had a water leak and couldn't find out where it was leaking from. Now mind you, I am a disabled grandmother who had been dealing with issues for 2 years, I got tired of dealing with the problems and took the car back. They sold the car for $750.00 (which I don't believe) and still want me to pay them over $2000.00. If anyone know of a lawsuit against PLEASE contact me. It is a shame that people take advantage of people the way they do. If you have another option to get, do it!!! DO NOT BUY FROM THEM!!!

Two weeks after getting the car it had electrical issues. They told me to take it to one of their shops. Drove it to Vallejo and the shop said that it was a loose cable. BS when we made the 2nd payment while we were at the store in Vallejo the car died again, they said they would have it towed to the shop to have it worked on. My starter caught on fire. When I called the shop where it was to be towed they had not seen the car or even knew what I was talking about, called Vallejo store and they said that they were waiting for Hayward office to contact them then they would have a tow truck pick up the car.

I had to do the calls. I was told that they would take care of everything, 96.00 later (warranty coverage) ha ha they cover everything. Not. They said that the starter wasn't part of the warranty... HELLO only had the car a few weeks and the problem started right out the gate. Then when I was at the shop I noticed my brake light was on the mechanic put in brake fluid and the light went out, then a few days later it was back on. And also the check engine light. My master cylinder was going out and they never changed the plugs or wires before selling the car. Still fighting the electrical problem. I am having to be jumped started at least 10 to 15 a month, no problems with battery or alternator had them checked.

Then for the past 3 months been fighting with CARHOP and UAC Warranty about a gas leak problem but no one would get back to me. Then Sunday figured I would change the filter thinking that was the problem only found out that the gas tank had a crack, where someone put JB Weld or something to that mess and then spray painted to hide it, well then the fumes are bad was told by a mechanic do not drive it.

Called Carhop and UAC. Got the run arounds until I said "fine will be contacting a Attorney" and lo and behold "we will find a shop close to you can get it fixed. We will take care of it all." The Shop is telling me that it's the fuel pump. EXCUSE ME FUEL PUMPS DO NOT LEAK... I can not stand the fact they are playing with people like this selling Junk can. The costs are nuts and if you miss one day of payment they are calling you and harassing you to make the payment or they threaten to TURN off the Starter... That right there is wrong. NO other dealers do this. They just repo the car if you are behind or let you work things out. I think they need to shut these people DOWN. They already have the credit issue that went to court and lost. I think there should be a lawyer or someone who is willing to file a class action lawsuit against these people.

Updated on 07/16/2016: Well it's been a couple of weeks update. I called 07/15/16 to tell them I had fixed the car. It cost me but I would pay them Aug 1 my July 1 bill. They said no. That if I didnt pay the full amount they would disable my starter. WELL... AN HOUR LATER I CHECKED AND YES ONCE AGAIN STRANDED WITHOUT TRANSPORTATION. I am a single 56 yr old woman who has to not only figure out a way around but I have PTSD. This is not my idea of good customer service. That car altogether has ran for maybe 2 1/2 weeks total. I finally get it working and carhop turns it off. I need a lawyer.

So the second car. I had this car for about 3 weeks without a problem until I was driving home from work and the car just started slowing down and smoke started rushing from the car. While I'm standing there telling them on the phone what's happening their rude customer service rep said "just get a tune up". I had the car towed to my job and again they handed me an estimate with over 5,000 dollars worth of crap that needed to be fixed. I called them again and this time I was livid.

Another rude rep begins telling me and my mom that people like me shouldn't get cars they can't afford. So I immediately drove the car to their location and confronted their employees and said "I want this contract voided." I want nothing to do with these rude, non helping, incompetent people. Fast forward 3 months later, I check my credit for a different reason and see a VOLUNTARY REPOSSESSION FOR OVER 7,000 dollars from this BS company. I refuse to let them win. This company screws everyone over.

I contacted their automobile finance company UAC to inform them that I haven't seen my car for over a month and they said that they'd accommodate me by waving my payment for the month. A week later they sent me a notification saying that my payment is past due then denied any accommodations that were made. I felt like I as well as my situation was treated with dishonesty, indignity, and disrespect. The 2005 Hyundai Tuscan has spent over 30 days in the shop for multiple repair attempts during my warranty period when it was suppose to take me to Colorado where I was visiting my daughter. I feel like 30 days is more than a 'reasonable' amount of total days in the shop during the warranty period. I'm very disappointed in this company.

So I got the Pontiac Grand AM, and just because I miss the first 3 payments and my down payment check was bouncing they repoed me! Can they do that? I would've made some payments but the guy kept calling me and bugging me about the down payment check. It wasn't my fault that check was bouncing, since the account was old and closed up and I still had some checks. Unbelievable! I will not buy anything ever again from CarHop.

They set it up for the first and third weeks. When I got paid the 2nd and 4th week of the month I called once, the guy said we cannot change the days then I got another letter and I called again and this guy said "No problem, I will adjust your account." Then it was all good until September of this year when I got laid off so UAC called and said "where's our ** money." I told I got laid off, got to go on unemployment and I was waiting for that which seemed to be a problem anyhow. They have been harassing me every to weeks cause it's back to the 1st and third week. I'm mad because I looked at the contract and I getting screwed paying $15,602.00. I'm out of unemployment, can't find a job. Now they will repo cause a white man can't get a break. Thanks, any comments would be cool..

Original Review: March 23, 2016

I had the worst experience I ever had buying a car from CarHop. I had issues with my car since I've gotten it. I got my car from the CarHop in Carnegie, PA. I agreed taking it to a garage they told me to take it to. The garage told me to take it back and gave me 2 sheet print out of repairs. I took it back. I spoke to the manager, Jason, which is the worst salesman I have ever seen in my life. I don't know how he's a manager. Extremely poor customer service skills. Then he had the nerve to tell me and my mother that the garage they had me go to was trying to steal money from them and rip them off.

I couldn't believe what I was hearing. Me and my mother stood there with their mouths wide open. He wanted to send me to another place but I wasn't allowed to contact them. I use my car for work and to get my daughter to and from school. It sat for days. It's almost as if nothing at all was fixed on my car. It has all the same problems. I wouldn't recommend CarHop for a crash dummy. At this point I am considering taking legal action. Ohh yeah keep in mind I only had my car 33 days!!! Which is still under a warranty 18,000 miles.

Later on I started having an issue with the body control manual which controls everything electronic about the car. I called and complained multiple times. They told me to get it fixed, keep the receipts and they would work with me with the payments. The part itself it was a $500 piece, the labor and programming I'm not sure how much that was because I didn't take the time to look.

August of 2015 they called me telling me, "Good news, you can trade in your car to get you into a newer car with a new warranty." I hesitated on this. Me and my fiance went and looked at cars and again was given three options. Was told which one was the best, took that one for a test drive. I fell in love with their car. I have everything and it is a luxury car with remote start, keyless entry. Everything I gotta crash. October of 2015 I thought my car was totaled. Luckily I was able to get the car fixed and a few things they did they would not fix. I had to get a total of 410 tags and now my car is sitting in a parking spot not able to move. They lost the title. They told me to trade that car in for a new one or should I say a different one.

I am 4 months pregnant. All their cars are in bad shape and the inside stinks so now I am waiting for the title for my car, still making payments on the car. I love my car. Don't like what they are doing nor do I like the fact that they are not doing anything to really fix it. The car itself is worth the wait but still they should do something to fix it. I have been patient with them and worked with them. They should do the right thing. I also will not recommended them to no one.

2 weeks later on Mother's day the back suspension on vehicle went out. I hadn't even paid my 1st payment. I was livid! Called Mindy at the Appleton location and again, she was pleasant. She told me although the issue was not covered they would repair for free seeing I only had it 2 weeks. Great! So I thought? Advised Mindy that on the inspection sheet it was marked that the A/C works. A/C never worked from day 1. I was advised too bad.

July 2014 comes have owned vehicle for 3 months. Car breaks down and misfires running on 2 cylinders. CarHop won't cover. I called Mindy to put on the heat about it, I thought they will help me. I was told No very rudely. Mindy turned into a different person. I was severely upset. I had to pay over $400 for new plugs and wires. I was fortunate enough that my vehicle had 4 new tires on it. They were bald within 5 months. I didn't say anything. Bought new tires, went on my way. Car ran fine from Fall 2014 through Summer 2015.

On July 4th, 2015 my car broke down again. I was done. Had my neighbor change out A/C drive belt. 2 weeks later misfired again rendering it useless. At this point I had owned this vehicle for a year and 3 months. My payments were always in time. The original price they took me for was $8K. By the time my vehicle imploded I only owed roughly $3K left on the UAC Loan. I started talking to a reputable dealer right down the road from CarHop on Wisconsin Ave. in Appleton. I stopped into Appleton Auto, told them my story. They were livid! They helped me gain financing through Wells Fargo, rolled the remaining balance into the new loan for my new 2014 Toyota Camry SE and off I went.

Carhop in Appleton, WI is now closed! They closed their doors and got out of town! I wonder why? I guess Mindy ** was out of a job, too bad. Please please please shop around. If you have made mistakes and screwed up your credit you do have options. There are reputable places that can get you financing and into a newer reliable vehicle for virtually the same payment amount! If you are located in the Appleton, Wi area go over to Appleton Auto across from Fleet Farm. They will get you into a vehicle. I'm glad that CarHop's Appleton location is now closed.

Anyway I let it go and I never let paying my notes with them every 2 weeks. I have to moved to my hometown and lost my job, I was too stress out to talk to them, then my car died. But then the car start again. I was avoided them for at least good 2 months until the end of August I decided to call them to get the car since the car is not working, leak everywhere. No one called me ever!!! Now the car is sitting in front of my driveway and couldn't figure out what to do. I told my husband to help me to call this CarHop people to get the car from us. So dear Carhop, please if you read this... contact me because the car stop working due to leaking problem. And since you guys couldn't help me out since June till the end of August and you guys can't organize who's talking to which customer and I have to keep repeating myself, it's frustrated. Please contact me.

The manager is an ass and wasn't trying to help the situation. Just said he would let me out of the contract so he know they dead wrong. Never heard of a car company doing so. If you want them to fix what's under warranty, you have to schedule with their mechanic and then they say they have to keep the car for two days. I'm a busy person and work for myself so that's impossible. They take advantage of people with bad credit. If you can please avoid because it's not worth the stress.

The financing wasn't as easy as they claim, in fact it took over an hour and a half. They glaze over the fact that there is a "payment disabling system" installed along with the 21% interest rate. The warranty process is slow and tedious and the process of getting parts is more complex than solving a quadratic equation. They have no loaner cars so if you don't have a second vehicle on hand you are screwed. They are quick to suggest you get a rental car like money grows on trees. The sales staff is good but they are at the mercy of the corporation. Predatory lending practices with no repercussions is why this business thrives taking full advantage of people who are trying to get out of a bad situation that is further compounded by buying a car from them.

The mechanic drove around the corner to look at the car. He told us that now the transmission went out that's why transmission fluid was all over the street. Once again our car was back in the shop. Once again we had to call and wait another 48 hours plus 3 weeks to get our parts approved and ordered, then wait for the mechanic to fix it. Now the car completely stop working. We have been given the run-around since we first had issues with the car. CarHop has had three managers since July and everyone tells us different information. Or lied to us about our vehicle getting fixed. We went all the way to the district manager. On November 16, 2015 we went into the office for a fourth time to resolve the ongoing issues that have taken place. We waited for the district manager and manager to come in so we can tell them about our experience.

We'll the manager acted like we weren't even there. He didn't even speak to us. The district manager was very rude. He sat down, shook my husband's hand, said hello to him, didn't say anything to me and I was sitting right next to my husband. I went to explain and he talked over me like I didn't matter. He told us,"They have already done a lot for us (which is a lie) They will pay for the parts and labor. After that if anything else is wrong with the car it's not our problem". (Even though we are still under the warranty). Which is not fair because they put a crappy engine that has no history in the car therefore we broke down cause the engine light stay on. The mechanic told us even when he put the parts in, if the engine light stays on that means there's more wrong with the mystery engine.

All I can say now is DO NOT GO TO CARHOP FOR A CAR!!! They are rip offs.The cars aren't reliable. They aren't respectful. It's hard to talk to a manager because they have a high turn over rate in management. They take forever to approve the parts if your vehicle breaks down. Do not choose them!!! Do your research in choosing a dealership!!!

After the work was all completed I was starting to hear a grinding noise in every gear I shifted into. Turns out there was NO gear oil in the transmission, but when something major like that happens they are quick to get their money because it needed a transmission and I had to pay the $75 dollar deductible. I didn't get my car back for 3 days because of the holiday.

3 months after that the car is having this problem where it cuts off at random at normal speeds even in neutral, now it sits at my job. I can not start it, I can not move it, I am without a car, and to top it off I have not paid on it in 3 days because of this issue, more so I have real way of getting over to a CarHop with my work schedule. I have to wait until CarHop opens so I can call and sit on hold for 3 hours wasting my time trying to find a solution to this problem. I'm thinking about calling a lawyer and clearing my name off this demon of a car! I was better off fixing my crashed 05 Crown Vic.

WHY PAY FOR A PIECE OF CRAP!! You are better off saving the money you would use for a down payment and buy a nice runner for cash. DO NOT LET THESE JOKERS FOOL YOU! UAC and Carhop are one in the same and they are not in the business to help you get a quality car. DON'T LET THE COMMERCIAL FOOL YOU! They pay to put a bug in your car to shut it off if you fail to pay but do not invest in making sure the vehicle is reliable. They make more money by taking the repo's and reselling and reshuffling the same vehicles to different locations. More than likely, if you call, you will not reach the actual lot but a trained rep that will feed you enough ** to set an appointment to come out to one of their many raggedy, dirty and downright nasty locations. CARHOP IS NOT A DEALERSHIP BUT A SALES PITCH!!!

Also we flat out told him our budget on car payments a month and he wouldn't even try to find something to work with. You can't get something for less than about $350 a month. It's so so so not worth getting this ripped off no matter what your current credit situation, etc! Don't do it!!! And they said they'd find a car for you? Nope. I want to find a car for me!!! Flat out zero all across the board.

The next week the transmission line blew fluid everywhere because their "mechanic" didn't install it correctly. I had to repair that myself also because it was not under the "warranty." Today, I am purchasing a clutch fan because the car still overheats. As mentioned, the "warranty" doesn't cover this. Apparently, the temperature gauge is "all in my head." Long story short, you are safer buying a car in a back alley than purchasing one from CarHop with a "warranty." Don't let CarHop fool you into thinking they are anything but frauds.

I was sold a 2002 Elantra and when I received the paperwork saw that when all was said and done it was going to cost over $12,000. And as others have said... yes it did break down and the warranty did not cover a radiator which had to be replaced. In reading these comments I find it amazing that everyone had a $400.00 payment, so was mine... They do harass your references... my references are dying off and the other friends I have do not want to be bothered... but because of the radiator repair I was late in my payment, bought car on 15th of March and they repoed it May 8th and now I am got a letter saying I owe over $10,000 regardless that they took it back... I am contact now with our state Attorney General for predatory practices because in tracing the VIN# they resell these cars over and over...

In December, the power steering pump shot craps while ** was driving it to a doctor's appointment. I had to leave work and go rescue her, and the car then sat for 2 or 3 weeks because it was too flipping cold to get underneath it and fix it. I finally packed on layers of clothes and changed it out along with the high pressure line. 2 weeks later, I was going to leave for lunch from work and the engine wouldn't crank due to a locked up A/C compressor. My boss helped me remove it and drove me to a used part dealer where I bought another compressor and spent another 4 hours in the cold putting it back on just so I could drive it home.

Now... 2 weeks ago, it stopped shifting into overdrive... so I called Car Hop and they said it was covered under their warranty so I dropped it off at AAMCO in Fridley MN. It sat their from Wednesday to the next Monday and I was told they had a replacement transmission for it. They called that afternoon and said, "I've got some bad news... the transmission Car Hop sent us is cracked..." They had installed it, and when they went to put fluid in it, it leaked right out of the case. Yesterday... Friday the 12th I drove by the AAMCO after ** picked me up in our other car to see if they had another transmission yet and there sits this rusty, filthy piece of ** transmission with "150005" written on the flywheel. This is Car Hop's idea of a warranty... to put a transmission in with 150,000 miles on it.

I called to complain several times about the car, and all I got was hung up on by those unprofessional **. So now, the Attorney General is going to be involved, the DMV, the BBB, and any news channel that will listen... I am fed up with being ripped off by those **. They say "you're not paying for the car, you're paying for a program"... 9,995 dollars?? for what program? To be lied to and ripped off and to have them put a part in your car that will more than likely only last a few thousand miles at best?? If I had 1200 bucks, I'd just get my transmission rebuilt but I guess I'll have to hope that the ** transmission they sent to AAMCO will last long enough for me to pay off that piece of ** car and get rid of it for a new one. I'm so pissed off at myself for allowing those thugs to rob me blind.

I pulled the hose with little force. The hose was completely separated in 3 pieces and even had a metal connector inside of it to keep it more sturdy. That metal connector on the inside of the broken hose is a piece from either my car or another car. Then it's all taped together. It cost me $1.50 to buy the right hose and connectors. CarHop is too cheap to put $1.50 into the car.

Also I just bought new tires because the ones that came with my car were never legal in the first place. They were also the wrong size. I have papers and pictures to prove all of this. My 2002 Ford Taurus is blue booked at $2,878-$4,300. I'm paying $14,289.73! $102.00 a week. I bought the car in April of 2014. It's the beginning of June 2015 and I have had to pay over $1.500.00 on things no one should have to pay for in just over a year of purchasing a car.

Also my car didn't come with a jack or spare. Now my fuel pump is going out. I had to replace the headlights and the lights on the inside never worked. Also the Windows sound like they are going to break if you roll them up. The air conditioning never worked. The parking brake goes out no matter how many times I replace it. Every car in their lot is a piece of deal and I can guarantee it's made to break down as soon as you're done paying for it. My car has over 160,000 miles on it. Almost forgot the brake fluid leaks too. I have replaced the brakes and couldn't find the leak.

One month later, May 11th the starter went out. Again the warranty department initially promised to pay for the work in full, but on May 14th after several hours of phone calls between May 12th and May 14th to the dealer and the UAC warranty department the warranty department said they would pay for 50% of the work needed instead of the full amount.

Buyer beware. CarHop sells junk cars and fails to follow state laws. Please send your complaints to Colorado Motor Vehicle Dealer Board (1881 Pierce St. #142, Lakewood, CO 80214) to get CarHop to stop selling junk cars. C.R.S. 42-10-102: If a motor vehicle does not conform to a warranty and the consumer reports the nonconformity to the manufacturer, its agent, or its authorized dealer during the term of such warranty or during a period of one year following the date of the original delivery of the motor vehicle to a consumer, whichever is the earlier date, the manufacturer, its agent, or its authorized dealer shall make such repairs as are necessary to conform the vehicle to such warranty, notwithstanding the fact that such repairs are made after the expiration of such term or such one-year period.

I'm just upset that I was not told about the water issue when I was purchasing the car. The price for the car is so outrageous but I had no choice because I was in desperate need of a car. I put $3,000 down thinking that I was getting a good car but they only gave me two options of car to chose from which was weird cuz I thought that I could chose whatever car I wanted. This was the first time to purchase a car so really didn't know what the right things to ask or what I should be looking for. I really regret getting a car here. I don't recommend this place to anyone.

I bought a 2000 Malibu in 2012 with the extended engine warranty. Had to add brake fluid 2 weeks later. First thing to go was, yep, the engine. Apparently the vacuum hose is NOT a part of the engine according to UAC. Next was 5 months later when a big hole collapsed in the resonator - now considering it's 12 years old that's not surprising. What was was the brand new exhaust on it was wrong for the model, and rigged on to manage the noise.

Next was the continuous knocking sound that started on the driver's side when I'd brake (1 year later). The first shop I took it to said it looked as though my brakes had been intentionally tampered with. The bolts securing the caliper were gone, and due to its condition, gone for a long time. They can't back out because of their design and are only $25 to replace. The left side of the sway bar was missing and bushings were just rust. That shop's quote was $2300.

Next shop couldn't believe I was alive. They were baffled as to how I didn't hear anything for a year, but then found what looked like broken industrial zip ties. I called UAC and they told me to go to one of their shops (after, of course congratulating me on my perfect payment history qualifying me to skip a payment - I got that every time I called) and then submit that shop's claim under my warranty. Their shop was basically appalled at the condition of my brakes and said they actually had most parts needed on hand that they got for a steal and could do the entire front brake job for $1200. UAC got the claim and said brakes are never covered, so I was out the money.

The worst is what happened last. After nearly 2 years of perfect payments some kid takes a left over 2 lanes of highway without looking, t-boned me, and totaled my car. I called and informed them and started the claims process. Their sales people started calling me everyday trying to get me back to CarHop. There was $2900 left on the loan, the payoff from insurance was $2134, and they refused to settle. They pulled another payment. I called, cancelled autopay, and they said they wouldn't settle. They NEVER settle. It's 'against company policy'. They then tried to tell me it would hurt my credit if settled (wrong, settling a total loss is standard) but could 'drop my interest to 1%' from 22%, which I had asked about previously and was also something that was 'against company policy' until right then. I wanted a manager (never got one) and wouldn't pay. So, they called me and everyone on my reference list twice a day.

Oh, but it gets better - then after my grandma calls about them, I call, set my remaining account balance up for payments on autopay. They take a payment and STILL CALL TWICE A DAY! I call them and their agent actually gets mad and says "why didn't anyone look at this account?!? It's obviously current!!!" And apologizes profusely.

I was one of those people that lost their job and didn't get a new one for 2 years. The one I got was making less money than I had in more than a decade. I have had to claw my way back from losing everything. At first I was 'thankful' for their financing, but my credit barely improved even with a perfect history with them. I paid $10,000 for something that was worth $2,000, totaled (not my fault) and then had my friends, family, cell, work number - all harassed even after being a completely reliable customer. I have never been treated like this in my life, and certainly wasn't when I had more in the bank. There are different rules for poor people, and these vultures are the worst of the worst at exploiting us. What's worse is the law is on their side.