Autotrader.com Reviews

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About Autotrader.com

Pros
  • User-friendly website
  • Wide selection of vehicles
  • Detailed vehicle descriptions
  • Reliable pricing information
Cons
  • Poor customer service
  • High advertising costs

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Autotrader.com Reviews

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    How do I know I can trust these reviews about Autotrader?
    • 4,916,070 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 15
    Customer ServiceSales & MarketingOnline & App

    Reviewed June 27, 2026

    All of the reviews are correct. I posted my vehicle for sale and the majority of the inquiries were scammers asking to be contacted at an external email or phone. To make it worse, the user interface doesn't allow you to delete messages from your inbox, which makes finding the select few messages that might be legit even harder. Totally regret spending the effort to post on the website. Stick with FB Marketplace.

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    Customer ServiceSales & MarketingPriceRefunds & Payouts

    Reviewed June 26, 2026

    Waste of time. Would give zero stars if an option. All responses were scams. AutoTrader would not refund my full cost so can't say anything but would never use again

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      Reviewed June 15, 2026

      Horrible. I received 15 inquiries in 10 days and every single one was a scammer.

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      Sales & MarketingOnline & App

      Reviewed June 12, 2026

      Autotrader used to list the name and contact information of the person placing the ad of whatever vehicle you were viewing. Now they have turned their website into a personal information gathering website where you have to send a copy of your ID to contact one of their 'potential' sellers if an individual is selling their vehicle. IF it's a dealership, you can still see what dealership has the vehicle but let's face it, dealers make bank on their used vehicles.

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      Customer Service

      Reviewed June 11, 2026

      Stay away!!!!!! Friggen crappy. ALL REPLIES WERE SCAMMERS. Not a one real buyer. Biggest waste of money out there. Auto Trader may have been good years ago, but nothing but scammers now. POS.

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      Sales & MarketingPriceRates

      Reviewed June 10, 2026

      Sucks. 0 stars. Don't try to privately sell your vehicle on this site. Nothing but scammers. It is a total waste of time. I literally got 2-3 scammers every single day trying to get you off of the platform or trying to buy above the asking price or trying to make you go to a third party site. Many are subtle and start out legit but it always ends up that they are phishing. I finally gave up and took my ad down. Don't waste your time.

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      Customer ServiceSales & MarketingPriceBillingRates

      Reviewed June 6, 2026

      One scam after another! I have received the same email from 5 different contacts:

      "Great, I’ve compared several websites and yours appears to be very reasonably priced.

      I will be making payment with a bank-verified check. Once the check has been deposited, verified, and fully cleared by your bank, my mover will handle pickup, delivery, and the title transfer on my behalf.

      Please provide your full name and complete mailing address and phone no so the check can be sent to you via overnight delivery first thing tomorrow morning. Rest assured, there will be no pickup until the check has cleared and everything is confirmed on your end."

      Clearly wanting me to send my information-then buy some bogus car records from a website THEY provide. DO NOT USE AUTOTRADER.

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      Customer ServiceSales & MarketingRefunds & Payouts

      Reviewed June 2, 2026

      STAY AWAY! If I could give it zero stars I would. My ad has been up for only a couple of hours and the scammers are rife! Total waste of my time. The site also wouldn't upload my photos and when I sent 21 photos to the tech team they uploaded only 5 photos. It also won't let me change the location of my vehicle. I have typed in my zip code and it keeps saying I am in a state and town that I am not. I am currently on the phone with customer service who are refusing to give me a full refund and cancel my ad.

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      Customer ServiceSales & MarketingPriceStaffRates

      Reviewed June 2, 2026

      I am selling a used car in the private buyer section. Got to say the software to load and edit my listing was great and easy. This even suggested a more current price for the vehicle. Get 100% for your system. Started getting replies in a few hours, within the second day I had 8 replies and was feeling pretty good. The problem was every one that replied was a scammer, and they are collage level good. The scam you ask, simple get the car owner to purchase a vin background and Yes you get one free with Experian vin (Supplied) by Autotrader). They will string you alone about bringing cash, coming by with the family, being right over or first thing in morning.

      I corresponded with one for almost an hour, believing I finally got a legitimate buyer. All of a sudden they required a VZO they direct you to vinint (fyi VZO is voice zone oscillation?), Then they say that the Experian doesn't have the right information (complete garbage). You purchase you will never hear from them again. Just block the buyer. It is a scam. Problem the guys are coming out of the woodwork, autotrader could help the issue by labeling the location of both people, they are not dropping by if they are in Montana.

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      PriceRates

      Reviewed May 29, 2026

      I wish I had come to this site to look up Autotrader. I had used them years ago when it was a simple process to list a car. That is no longer the case. DO NOT USE THIS WEBSITE OR APP! Nothing but scammers and 1 stupid lowball (1/3 the asking price). They make you give them so much un-needed information when you list and they spend "0" time checking on the legitimacy of buyers! this was a egregious waste of money....I pulled my add after 4 days and I'll NEVER use them again!

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      Sales & Marketing

      Reviewed May 11, 2026

      AutoTrader is unusable to sell a car. I’ve had a vehicle for sale on there for less than a week and received about 40 scam messages but no legitimate buyers. The only thing happening here is that AutoTrader takes your money to sell a car which is in itself a scam.

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      Reviewed April 26, 2026

      I have listed on this site 3 times. Every time I have nothing but scammers. Should have saved my $$. Run far away. Too many AH here. Never again!!

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      Customer ServiceSales & MarketingRates

      Reviewed April 17, 2026

      First week of trying to sell a private auto and nothing but scammers have responded. I used Autotrader about 6 years ago and had a great experience. Now, nothing but scammers. Considering dropping and advertising elsewhere. Note: As soon as the "interested party" asks you to send a phone message or email, block them immediately.

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      Customer ServiceSales & MarketingRefunds & Payouts

      Reviewed April 12, 2026

      Truck has been listed for 3 days....12 various scam attempts and no genuine buyers. I have wasted more time vetting and responding to fake replies. I will be taking off and will ask for a refund. Had 2 people actually look at the truck from my Facebook marketplace ad.

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      Customer Service

      Reviewed April 12, 2026

      Absolutely horrible. 99% of the communications when selling a car are scammers. A complete waste of time.

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      Autotrader author review by Miranda Weiss

      Autotrader has millions of vehicles to choose from. The Car Research and Review section of the site helps car buyers calculate how much they can afford to spend on a car. The site is also full of helpful educational resources to inform users on every aspect of buying and selling a car, including finding the right insurance, tips for getting a car sold and comparison photos. In addition to buying vehicles, you can also sell or trade in your car on the site.

      • Dozens of search filters: The Autotrader search is second to none. Dozens of filters let users be as picky as they like.

      • Apps for iOS and Android: The two Autotrader apps get great reviews from users. Create a personal account and access your saved searches and vehicles from any other mobile device or computer.

      • Financing through LendingTree: Autotrader works with LendingTree, an online loan broker, to help you find the best financing for your car purchase.

      • Car insurance by Geico: Autotrader has partnered with Geico to help you look for car insurance that protects you from the moment you drive off the lot.

      • Bulk of cars sold through professional dealers: It can sometimes be tricky to buy a car from a private dealer. Most of Autotrader’s listings are through professional dealers, which lets you find reviews online and work with a reputable seller.

      Miranda Weiss is a writer and editor who joined the ConsumerAffairs team in 2024. Her background includes writing for law firms, marketing clients and nonprofits. She has an MFA in writing from the University of Missouri-Kansas City and a B.A. in English from Northeastern State University.

      Autotrader.com Company Information

      Company Name:
      Autotrader
      Website:
      www.autotrader.com