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Autotrader.com

Autotrader.com

 3.9/5 (150 ratings)
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About Autotrader.com

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Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
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Autotrader.com Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: April 12, 2021

From start to finish a great place to buy vehicle. Customer service is super. They do everything they can to get you in the perfect vehicle. They answer all your questions to the end result. After your purchase they make sure it is to your 100% satisfaction. Purchase your next vehicle here.

2 people found this review helpful
Rated with 4 stars
profile pic of the author
Verified Reviewer
Original review: March 28, 2021

Autotrader is where you can see 100s of vehicle fast and easy. Screening tools help you see only what your looking for or you can make it more expansive. The virtual tours give you that test drive feeling. I have bought and sold several cars, motorcycles and boats over the years and it has always been a pleasant experience.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 24, 2020

    I've used Autotrader to buy and sell many cars over the years. There are plenty of options to list your vehicle, including pictures, highlighted ads, etc. When searching for a vehicle to purchase, you can be very specific with many search options. They include mileage, production years, colors, engine size, drive train (awd, fwd, etc), trim levels that help weed out those vehicles without option packages that you want.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 22, 2020

    It's been a good experience to use the Autotrader websites. In terms of reliability I rate it a 8 out of 10. It is quite quick and understandable to use it even accommodate those who do not understand the internet well. I recommend this website as must use web if you need any latest cars and you are wondering where to find it...You don't need to stress. Autotrader got you now.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 20, 2020

    I had an amazing experience with finding my current vehicle. The pictures were vivid and detailed and the website was accurate with its information regarding each car I viewed. I like how you can view multiple vehicles by a particular maker as well as compare models.

    2 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: July 5, 2021

    When I listed my car for sale, I based the asking price on what other sellers listed for. I came to realize that for private sellers, the site doesn't give the same "Great Price" or "Good Price" tag unless it's listed for much lower than what dealers list for. Example: A vehicle listed by a dealer for $35k with 35,000 miles will get a "Great Price" tag whereas a private seller listing same vehicle (year, make, model, trim level) with lower miles and lower asking price. Will not get the same tag. My same listing had no tag indicating great or good price. Only when I reduced asking price by $3k, was my ad tagged as a "Great Price." KBB gives private sellers a false sense of value in their vehicles, then AutoTrader charges $49 to list on their site.

    I eventually sold my vehicle (well under KBB value) but could've just went to CarMax or Carvana for an almost equivalent offer without having to go through the whole process of coordinating showings, test drives, flakey customers or non serious buyers. At the very least, AutoTrader should treat all their clients with the same benefit regardless if they're a dealer or private seller.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: April 30, 2021

    The car was listed briefly a couple of days but had to remove it as I ultimately never won the car auction (back in January). Upon contacting support, they refused to issue a refund, or even change the car advert to the vehicle I actually own. In essence, I made a card payment of £50, and they provided absolutely nothing, just keeping the money! They couldn't care less about customer service during lockdown either, completely opportunistic behaviour. Laughable and atrocious policy - I'm simply shocked a company of this size would seek to retain money in such a deceitful and dirty manner. Have filed a complaint with the Ombudsman.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 29, 2021

    Closing my account. Autotrader is fake heartless people and racist because my name not what fits in your business and you can't bear that people like us do well. They only care for themself. Look down at people like us because of our name.

    10 people found this review helpful
    Rated with 3 stars
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 4, 2020

    A lot of the trucks we looked at were at low-end, used dealerships or they did not have the vehicle listed when we called or drove over. We ended up buying a truck from a local dealership. We ran into bait and switch ads often using this site.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 31, 2020

    This is the worst site to sell a vehicle. 1. We can’t respond to sellers. We can’t edit the ad. 2. The pictures we posted are gone and now it takes you to two car dealerships. 4. We can’t delete the ad. 5. Had a tech guy work on this and he couldn’t do it. 6. Customer service is only a request to send an email. 7. Finally called the Quebec number. They said, “We have no customer service in Alberta!!” Truer words were never said.

    14 people found this review helpful
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    Autotrader author review by Emma Simon

    Autotrader has millions of vehicles to choose from. The Car Research and Review section of the site helps car buyers calculate how much they can afford to spend on a car. The site is also full of helpful educational resources to inform users on every aspect of buying and selling a car, including finding the right insurance, tips for getting a car sold and comparison photos. In addition to buying vehicles, you can also sell or trade in your car on the site.

    • Dozens of search filters: The Autotrader search is second to none. Dozens of filters let users be as picky as they like.

    • Apps for iOS and Android: The two Autotrader apps get great reviews from users. Create a personal account and access your saved searches and vehicles from any other mobile device or computer.

    • Financing through LendingTree: Autotrader works with LendingTree, an online loan broker, to help you find the best financing for your car purchase.

    • Car insurance by Geico: Autotrader has partnered with Geico to help you look for car insurance that protects you from the moment you drive off the lot.

    • Bulk of cars sold through professional dealers: It can sometimes be tricky to buy a car from a private dealer. Most of Autotrader’s listings are through professional dealers, which lets you find reviews online and work with a reputable seller.

    by Emma Simon ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Emma Simon is dedicated to creating accurate and valuable content that helps consumers make difficult decisions.

    Autotrader.com Company Information

    Company Name:
    Autotrader
    Website:
    www.autotrader.com