Autotrader.com Reviews

My husband and I bought a 2000 Ford Focus through AutoTrader. After about 2 weeks later, I noticed an oil leak; also, the car wouldn't start. We have had to replace the battery cables. They fixed the leak from the head gasket and the coolant pipe. Well, it's in the shop again today with the same problems--it wouldn't start and the leak is back. They have checked everything; it's not the alternator. There's too many problems for only having this car for 3 months..

I took my daughter to look at cars. What a mistake. This place is a ripoff. The ad in AutoTrader said $9,988. The car needed four tires (bald). I also took another car brakes pulse. They said they would replace the tires. Then the price was wrong; it was $13,839. What a waste of time. I will tell everyone I know about this place. Beware.

On March 26, 2009, I posted my pickup truck for sale on Autotader.com, ad #**. I have searched many times several different ways and cannot find the ad. I have emailed and called them but no response.

Autotrader deleted my Ad and wont reinstate it until I send them a copy of my insurance card or title or other proof of ownership. They require me to touch or modify the ad every month to keep it up and I have followed their requirements but this month my ad was not longer online. They said they automatically deleted all ads over a certain age and the only way to reinstate it is to send proof of ownership.

I listed my car on autotrader.com for 8 weeks. The ad was clean, the car was in good condition and fairly priced. I received no calls on the car at all. Finally in the last week I went on line and tried to find my listing. I could not find it!!!

We were with autotrader.com about 3 years ago and their price just went so high and the leads were not all the good for us in this small area of Wyoming. So we cancelled them. They kept sending us bills and we would call in and cancel, but for some reason our sells person never got it cancelled correctly wonder why?

Lastly, I got almost no serious inquiries about the car. Most of the few calls I received were from scammers promising to sell my car for more than I was asking if I sent them money. Overall a horrible experience and waste of money. USE CRAIGSLIST! I got way more responses from my Craigslist add and it is FREE.

Months went by and their technicians has cannot to resolve my issue and their managers refuses to help me. I was forced to use other means to sell my car. On top of that I was also forced to requested a refund and politely did so multiple times. However Autotrader.com felt that my situation is not entitled to the refund and my request was utterly denied. Also their lack of help and service seems to extend this to any further assistance and service. It is now May 2008, the situation has yet to be resolved , their service will not help me out, I cannot get my money back, I am stuck and I really do not know what to do.

I contacted Autotrader.com on behalf of my son who is in the Army National Guard, re: a vehicle of interest. Autotrader forwarded our information to the seller of the vehicle. As per the requirements of Autotrader, we dealt with the seller from then on. Autotrader was given information and proof this particular ad and seller were frauds and removed the ad replacing it with this ad has been removed at the sellers request. We assumed the seller removed the ad as we agreed to purchase the car. Autotrader negligently did not notify any of the customers who inquired about the particular ad of this scam. They were aware of it well before my son sent the seller $3,000 and has not received, nor will he receive said car.

They charged our credit card immediately and have never placed the ad. It has been more than 10 days and they state the ad is stuck! Your kidding. I plan on calling my credit card company to complain and refuse the charge.

AutoTrader charged me $39 for an 8 week ad. I periodically would look at for my ad only to discovered the ad was deleted 4 times during the 8 weeks. Took a few days to get it back each time. I don't know how many days in total during that time frame that the ad didn't run. They refuse to refund my money. My opinion is that their practices are deceptive to private sellers.

Wasted time prepping the ad and pictures. Lost $49 bucks for the deluxe ad.

I wish I had read the entries on this site before I listed my suv for sale on autotrader.com. I spent time and money for nothing more than a handful of phone calls from other companies offering to sell my car for a fee. So in the end, I paid Auto Trader to list my car for these other companies to see and call me to solicit more money from me. Thanks for nothing Auto Trader. Consider my 69 bucks a gift. Maybe they can take half that amount and donate it to a cancer charity at the least.

We listed our car on Auto Trader and have received nothing but calls from solicitors wanting to sell our car for us. When we asked for a refund, we were told Auto Trader gives NO REFUNDS UNDER ANY CIRCUMSTANCES!

Paid $79 for time-unimited ad 6/29 (ad d 52128713)in return for the promise to be able to edit photos. I was never able to add or change photos, to my selling detriment. I asked for a partial refund, but they refused saying it was a server problem happening to all, for several weeks.

Unfortunately I decided to sell my car at this website. This was the most miserable online service I ever used in my entire life. When I uploaded my ad, I had to call customer service and had to wait over 20 min. Updates take an eternity (over 2 days!!!), I got only one potential buyer through this website and around 30 from (the free) craigslist.com over a period of more than 2 weeks. The fees are high and any pathetic upgrade is a complete ripoff. I would never recommend this to anyone and I will tell about my experience to all people I know. I would rate this product as a MONUMENTAL DISASTER!

Didn't sell the car I had for sale but got tons of calls from resellers to be my agent to sell the car. Also got 2 emails for the same thing.

I put my car for sale in a online service, that links to Carfax, it asked to view the history of my car, so i clicked on it, it told me i had 13 records found in our database IMPORTANT! The 13 records on this 1991 CHEVROLET CAMARO RS may confirm a clean title history or uncover potential problems. Find out by ordering the complete CARFAX Vehicle History Report.and by the way 13 records found in our database was printed in bold red and so was IMPORTANT! when i called the online service to inquire about the link they used on the site she told me maybe i would want to buy carfax then she went on to say this could be as simple as oil changes and i told her that was what it was then, but nevertheless to me it inplies danger on this car. i have tried to reach Carfax but the phone # i found for them is a very general voice mail.