Autotrader.com Reviews

Don't bother with this "service." You will lose $49 just to have scammers bombard you with messages. They don't do a thing about them. You will have better luck with a free local marketplace ad. So disappointing!

Very disappointed. Had my Ad up for not even a week. Just cancelled my ad. ALL I GOT was SCAMMERS who responded. People who sent messages asking me to contact them outside of Autotrader. I paid for my AD and got ZERO interested people. I feel like Autotrader took my money and did not provide the service they advertise. VERY DISAPPOINTING and more so since their site says NO REFUNDS. So I am out my money and now have to sell my vehicle elsewhere. I lost time and money.

I completed the information required by the site to sell my automobile. I received an email saying everything was fine. I checked a few days later only to find that the listing was "pending". I contacted their support team via chat. They couldn't help. They said I would have to call. I called and got put on hold twice. Then the person said she would have to contact someone else. Clearly, none of these individuals had any idea what happened. I asked for a refund and explanation. So far, I have received neither.

They allow dealers to post listing of cars that are sold with ridiculous low prices just to get you to call and they also allow dealers to list cars that are certified that are too old to be certified. I emailed them about this and never got a response.

I will never use Autotrader again and will actively discourage others from using it. It was a complete waste of time and money as all I got was scammers. Autotrader needs to screen potential buyers in some way to prevent this from happening. I did learn about a few new ways scammers try to suck you in so there is that - I hope that is not the secret motivation of Autotrader?

I have sold two vehicles in Autotrader so it's not totally bad. I had listed my 3rd vehicle on the site recently and got so many scammers (at least 26) that I just let it expire and will look elsewhere to sell it. Autotrader does not have a way to deal with scammers. Does no good to report them as they will say to just delete them. I would not recommend site to anyone.

I listed my car on Autotrader for a week. I received about 50 messages over the week via the autotrader relay, and another 20-30 on my phone via text message (I had chosen to allow inquiries through text). Not a single one was a real human trying to buy a car. I went through dozens of longer conversations, wasting hours of my time, with scammers who ended up trying to scam me into buying fake VIN reports from specific sites, wanting all my personal info to send me fake certified or cashier checks to have me ship the car to them, people who started non-stop text messaging me trying to get me to mail them the title, changing phone numbers as soon as I could block them. And, there's no way to report the scams to Autotrader!

Purchased an ad to try & sell my 2017 Ford Explorer. Had a ton of messages flooding my message box, 95% scams (some pretty clever ones). I do not have time to sort through & deal with scammers, especially when I am paying for an ad service. I guess I will stick with the free add places that have less scammers. They got their last $50 out of me.

This is the worst place you can try to sell a car. I had over 60 offers/inquiries on my car, sounds great, but everyone was a scam. I did not have one solid offer to buy the car or even see it. The vehicle was priced well under Kelley Blue Book so it was not a pricing issue or quality of the vehicle itself. What ended up happening as well is that I got offers on the vehicle from the dealers who prowl this site that was 2-3 times what they offered when I brought the car in. DO NOT waste the $50 on this. Side note the free vehicle report was not accurate in the least bit in relation to accidents or even owners of the car.

Paid $49 to place ad. All it got me was fraudulent offers and an email inbox full of spam. All reported to Autotrader fraud alert system. The offer made by Autotrader/KBB was one of the lowest offers received from dealers. If you have $49 to waste, list your vehicle here.

I placed an ad for an electric car. It inserted a range for the car that was wrong. It was taking forever to fix and then they blamed it on the manufacturer. I know FOR A FACT that the OEM does not list that range for the model I have. There was no way for me to change the listed range. There was no way for customer no-service to change it either. The range was so low anyone looking for my vehicle would have eliminated my ad. I would strongly avoid. Also, mostly scammer responses, but that is to be expected.

Paid $49 for scammers to offer me fraudulent checks for the sale of my car. Autotrader is defining themselves by allowing this to continue and perpetuating a trend just to make money by their own false advertisement of services they provide.

$49 buys you non-stop scams and spams of fake buyers. I had a 'too good to be true' kind of offer, so I played along, only to have my instincts verified. A fake certified check arrives via FedEx overnight. Called the owner of the company listed on the check, they had no idea what was happening. I submitted a formal complaint to the IC3.gov fraud reporting site with all of the details. After a week of getting bogus inquiries, non-responses, and a solid scam, I sold my car to a local dealership, no hassles, 100% safe and a very fair deal. Lesson learned cost: $49.

It cost 49$ to list my car for sell, privately. 100% of the responses are scammers. This is absolutely exhausting to go through this over and over each day. What a sad society we live in where there are no consequences for these criminals. Autotrader.com is responsible for managing this. But it's clear they put no effort into protecting their clientele.

I have had my car listed for 2 months now, received over 2 dozen inquiries of which 95% or so (1 legitimate) were scams/Robo initiated contacts. I've also sold other cars on this site and it has gotten worse over the last couple of years. It has become a waste of time. DealerTrack, the parent company does nothing to trap these scams and does not police the site. The common scam is to "pay by cashier check" and pick up the car when the "check clears". Cashier checks can be faked so Buyer Beware!

Autotrader charges $50 to list your vehicle but CarGurus only charges $5. Almost every inquiry I received from Autotrader was a scammer. Managing your ad is frustrating to say the least. It very much seems catered to dealers. Overall much better experience and more user friendly ad management over at CarGurus. I do not recommend Autotrader for private sellers. Please research where to sell before using Autotrader. Save your time and money by posting elsewhere.

My experience with Autotrader hasn't always been positive. But the team I've been communicating with recently actually listens to your requests and goes above and beyond to make changes that improve your dealer site and inventory - which is extremely important because it's essentially the face of your business online. Nick **, my account rep is always available and eager to help. Every conversation I've had with him ends stress-free and my issue/request resolved. David(?) in Support/Sales was extremely helpful, relaxed and knowledgeable. He took time to explain the why behind their site rather than just pitching the upsell. Because of the two gentlemen above, Autotrader has by far been the best experience for advertising cars we've had.

The website is purely designed to dealers, I spend $50 to advertise my used car as private seller, but the tools are not friendly at all, I had pretty much just 1 message (compared to competitor that I got 15 + sold my car), you don't receive a note when you got a message neither to navigate and manage your ad is not easy. Sounds like they encourage you to give your call to a dealer (which all of us know that is another challenge). So my overall rating here is 1 star, do not recommend use Autotrader to private seller.

Went on 8/7/21 to look at a car that was advertised for $4999.00. The salesman that helped us was Cory. Said the car was being sold by John **. That it was his Aunt’s car. We made a offer of $4500.00. On Monday 8/9/21 Cory texted me and said that they would only take the $4999.00 Firm. So I texted him back and said we would be there between 4-4:30. He said they would be there. Then as we are getting ready to leave I get a text saying that they sold it. That someone offered them more money. Yeah, when you repost it for more money. Shady shady shady!!! This is why used car sales get such a bad name. I definitely would not recommend anyone using them and if they do this I wonder what they hide on these cars. Also, when you test drive it there was no oil in the engine. NONE. I believe that John ** Cimino was behind all of this bad business.

When I listed my car for sale, I based the asking price on what other sellers listed for. I came to realize that for private sellers, the site doesn't give the same "Great Price" or "Good Price" tag unless it's listed for much lower than what dealers list for. Example: A vehicle listed by a dealer for $35k with 35,000 miles will get a "Great Price" tag whereas a private seller listing same vehicle (year, make, model, trim level) with lower miles and lower asking price. Will not get the same tag. My same listing had no tag indicating great or good price. Only when I reduced asking price by $3k, was my ad tagged as a "Great Price." KBB gives private sellers a false sense of value in their vehicles, then AutoTrader charges $49 to list on their site.

From start to finish a great place to buy vehicle. Customer service is super. They do everything they can to get you in the perfect vehicle. They answer all your questions to the end result. After your purchase they make sure it is to your 100% satisfaction. Purchase your next vehicle here.

Autotrader is where you can see 100s of vehicle fast and easy. Screening tools help you see only what your looking for or you can make it more expansive. The virtual tours give you that test drive feeling. I have bought and sold several cars, motorcycles and boats over the years and it has always been a pleasant experience.

A lot of the trucks we looked at were at low-end, used dealerships or they did not have the vehicle listed when we called or drove over. We ended up buying a truck from a local dealership. We ran into bait and switch ads often using this site.

This is the worst site to sell a vehicle. 1. We can’t respond to sellers. We can’t edit the ad. 2. The pictures we posted are gone and now it takes you to two car dealerships. 4. We can’t delete the ad. 5. Had a tech guy work on this and he couldn’t do it. 6. Customer service is only a request to send an email. 7. Finally called the Quebec number. They said, “We have no customer service in Alberta!!” Truer words were never said.

I've used Autotrader to buy and sell many cars over the years. There are plenty of options to list your vehicle, including pictures, highlighted ads, etc. When searching for a vehicle to purchase, you can be very specific with many search options. They include mileage, production years, colors, engine size, drive train (awd, fwd, etc), trim levels that help weed out those vehicles without option packages that you want.

It's been a good experience to use the Autotrader websites. In terms of reliability I rate it a 8 out of 10. It is quite quick and understandable to use it even accommodate those who do not understand the internet well. I recommend this website as must use web if you need any latest cars and you are wondering where to find it...You don't need to stress. Autotrader got you now.

The car I was looking for was not the sites priority, the site kept trying to push vehicles I was not interested in. I would search for my selected vehicle, then other options for vehicles I had no interest in would keep popping up. Also had to many pop ups from other sources.

I have tried to post my ad about my car several times through several devices using several different browsers, yet the process always ran into the same website glitch, an eternal spinning sign of "in process". NO ONE from Autotrader gets back to me with a solution and a phone call is not possible. What kind of service is this?? They don't deserve any clients, I recommend avoiding them. (Just for the record, I'm not web illiterate, I used to be a web developer and am an engineer.)

I had an amazing experience with finding my current vehicle. The pictures were vivid and detailed and the website was accurate with its information regarding each car I viewed. I like how you can view multiple vehicles by a particular maker as well as compare models.

Our family has relied on AutoTrader for decades now. The selection, price range and reliability are consistently up to date and accurate. AutoTrader does not rely on a bunch of marketing gimmicks, pricing hooks or fancy word play- they don't have to! By providing a well rounded, concise format for every level of shopper, we are assured a positive experience each and every time.

I love it. It made it easy to look inside the cars to really give you an overall view of what you were buying. Before you actually want to look at it you can tell if their prices were high or low or in a neighborhood up what they should be. I think it makes car shopping very easy, very simple.

As a female I found it easy to use. I can contact the dealer from the site. Lots of vehicles to choose from. I would recommend it to anyone. I found what I was looking for quite easily. I like the fact that I can find both used and new cars on this site.

It is easy to navigate around the site and easy to find what you need. I have looked at a few other websites of other car places and they are not always the easiest to find what you want. Some of my friends have used other sites but were not as pleased as I am.

It is ok but never find what I was looking for. I like looking at all the different vehicles, some being way overpriced. I have seen this listing for many years now and they have gotten better over the years.

I have purchased two vehicles through Autotrader.com. The first was a great truck I lost in the Camp Fire. The second was an SUV that went well for 5 months and then went bad. I have spent nearly a thousand dollars keeping it on the road.

Overall I really like all the filtering options, but they seem to show fewer vehicles than other sites. I actually prefer Car Gurus although once you use them they send ads through other sites which can be annoying.

If you are buying a used car, this is the gold standard to check fair pricing. Dealers use it and if you don't use it they will charge you a higher price than even they will take if you don't know that price. This is a great place to look for your next vehicle and gain the knowledge to not get taken advantage of.

Didn’t feel the website was easy to use. You have to watch the prices versus the mileage. The mileage on some of the vehicles are really high and they are still asking a high price. I would rather see touch and drive before I made a purchase so you actually know what you are purchasing.

I like the format of Auto-trader website, it is easy to navigate and select your options interested in. I was able to find the automobile I was looking for at the price I was comfortable paying. If you are looking for a new or used car, I would recommend trying the Auto-trader website.

Website is easy to use. You can also sign up to receive notifications when more cars in the category you select become available. Many options available to select vehicles. They had a fairly good selection of what I was searching for.

Auto Trader is a good local bible, when looking for either a new car, or used car or caravan, boat etc, and also has a good selection of accessory, from servicing, tyre offers and or a selection of insurers from whom to obtain quotes. Particularly good online, simply decide what make, model you are looking for and the price range which fits you, and you can be sure of a selection on offer in the vicinity you wish to include. Personally, when looking for any of the commodities listed above, it would be my first cholce of browsing, in that it saves trawling local newspaper ads. Autotrader has everything listed, for the motorist.

Out of all the online websites I find an Auto trader has been the most reliable, offers a greater selection, and serves as a buffer between me and someone who might be possibly trying to run a scam or sell a car that doesn't match up to the description. I think that sellers. List of prices what it should be for the automobile price of the automobiles because they know that people who deal in AutoTrader have seen prices before and know what is fair and what is unreasonable.

Car was described accurately enough. I should have had it checked by a mechanic before buying. It ended up costing me much more. Buying online could be a trap. It is like buying a pig in a poke. Always, always get a mechanic to check a used car before buying.

The filter is where it is at. Most consumers know what they want and the price they are willing to pay. The ability to filter make, model, price, color, mileage, etc. makes finding the right car for you easy and fun.

Data can be very spotty and incomplete as to options and color. I have found pricing data inaccurate when compared to other sites I frequent. Often, queries as to engines, basic vs loaded cars, mileage, and condition are not available.

Just surfing, and checked the site out. Was very easy to use, help if you need it. Very flexible, helpful, and efficient. Pricing reasonable. Choices of vehicles are various, even the trucks that we really liked were priced better than their dealerships.

There are many sites to visit but I think this is a good site to compare vehicles and get opinions about a particular vehicle. Then I usually compare with Edmonds or KBB as well. I usually review customers comments on their thoughts about their experience w the car.

55yrs old. I'm tired of modern used cars needed repairs.... Bought 2 cars over the years.. Autotrader is price is up to date. Ah awesome photos & details. 5 stars all day every day. As a trucker I find autotrader in most fuel stops & supermarkets.

Autotrader.com has a large selection of cars. New, used, cars, trucks just a large selection. Has a way to contact seller and help with financing. Can review vehicles before buying to see if that is what you want.

Always fun to see their papers at various locations while traveling. Countrywide or local you never know when you may desire a new ride. I had an accident traveling from Fla to NY & would have been stranded in Ga had I not noticed an Autotrader at an IHOP! I was able to check out a few vehicles & was fortunate to wrangle a pickup truck to complete my journey & instead of wasting $$$ on a rental. I ended up with a sweet ride as a second vehicle! So thanks guys!!

I’ve used this site in the past, it worked out great before so I thought I’d try it again, all the sites have the same cars, but I found a few others on this one, they try to help you As much as they can.

Autotrader is easy to use search function. The list of available cars by distance provided is well curated. Offers presented are appropriate and good options. Seems to be a reliable source, and the one car I purchased this way was a good deal. Good app.

This website is easy to navigate which is really nice. My location didn't have a lot to offer but the website did manage to find vehicles within about 150 miles and depending on the price I would most likely make the trip.

My family has used AutoTrader.com since I was young. It's easy to find what you're looking for with a salesman hassling you. I even like going down the "rabbit hole" when looking at cars, and what types you can afford, etc.

I often felt uncomfortable with the information I was being told. The truth was sometimes shaded a bit. I eventually decided not to purchase. I am a hands-on buyer and dealing with one seller only.

You can search for what you're exactly wanting by using the filter, color options, price range, distance, size, engine, interior, safety concerns. You can speak to the seller directly and price is fair. Anything you can think of, it's on the website.

I have seen this online car selling site is full of multiple information about automobiles to get the maximum clarity about the vehicle we are going to buy by checking all specs, quality, review and pricing so as per my experience this site is useful while buying a car as I have also drive multiple model of cars and having knowledge about cars as a owner.

Good site when searching used cars from dealers. Helpful info included from Kelly Blue Book. Good search tools, such as keywords, features, etc. Good presentation of photos. Not so good if looking for new vehicles.

Autotrader does an excellent job of listing all of the information about the vehicle in great detail and leaves little to wonder about. Like the pricing options and Carfax reports. It is great to just click on a link and have the full report at your fingertips. Highly recommend Autotrader if you are shopping for a vehicle.

The Auto-trader site is a reliable site to look at a variety of autos and get a pretty good description of the autos I wish to buy in the near future. The site also provides the pricing for each class of vehicles you may be interested in. Also there are car dealership available on the site for you to inquire about the vehicle you may interested in buying.

The autos are looking great but it's not the best. To help a little more add more pictures, more inside shots of the auto, put close to identical auto together along with pricing and mileage. All in all AutoTrader is not so bad.

This website has absolutely everything you are looking for from old cars to new cars, different ranges of prices and reliability, I would highly recommend Autotrader for any car purchases you plan on doing.

This website is informative and easy to use. It describes automobiles accurately. It gives you a detailed picture of the car both inside and out. The search feature lets you zoom in on what you are looking for.

I do not look at daily, only when interested in a new vehicle. I very seldom go to dealerships, because of all their latest sales tactics. I only want a cash outright $ with no financing--most sales people have to run back and forth to another guy to get the $.

AutoTrader makes it very easy to find your desired vehicle. They give you price comparisons with Kelley Blue Book, CarFax, and all the specific car details and specs. Plus, they’re a solid middle party by making it simple and easy to communicate with the dealership or whomever you’re purchasing the car from. Highly recommend!

It used to be that car trader listed lots of cars available by owner but now it seems dominated by dealerships! It is disappointing not to find many for sale by owner listings. Why is this not the case anymore?

The best criticism I can offer is that it would be great if we could more easily filter dealers vs private sellers. But overall, I have been to this website many times over the years and always found it helpful for comparing vehicle prices and conditions, even if not using it to actually purchase, to gain knowledge on what is normal, what is a good deal, what should raise red flags, that sort of thing.

When looking for a 4wd vehicle, they don't make it that specific. You end up wasting a lot of time trying to find the proper one. They need to break down their components, and make it easier. Also would be nice if the engine size was an additional component to look for.

This is second time car shopping internet experience...Carmax was the first one utilized and felt we were getting ripped off! Went elsewhere with extremely higher prices for trade in! Auto trader is more personable with much more options on paying and delivery! Actually was able to investigate person selling car for financial peace of mind! Won’t disappoint! Many of our race car owning friends have utilized Auto trader as well...so came highly recommended!

The site is easy to browse with no hassle. You get variety of cars to choose from at affordable prices. The Web page is user friendly I guess even an old person can use it. They give you all the details you need like mileage, features of the car, service information, interior and exterior pictures of most of the cars advertised.

I wish I read the reviews before I employed AutoTrader to market my bike. I am convinced that this site does nothing but solicit to criminals and scam artists. AutoTrader takes no steps to validate offers and ensure people or groups contacting you are not criminals. Over the last few weeks I've been approached by 20-30 criminals trying to scam me out of money or my bike. Seller beware! Not a good company or site. I have ZERO real (non criminal) interests.

I advertised a mobility van and after listing the vehicle and paying the fee, I found the search filter did not pull only mobility vehicles. Very terrible search engine. The search filter should be easily seen option not imbedded in advanced features and they should only pull mobility vans if selected.

Autotrader may be great for dealers but terrible for private sellers. My ad never appeared at the top and I received no legitimate contacts. The first week I received 3 texts and two emails but the texts were clearly scams to get me to subscribe to some random VIN service to validate instead of carfax. The emails were classic scams to deliver a car and receive payment through PayPal. It seemed that it was always a person stationed somewhere random with limited communication abilities who was buying a 29k car for a relative. After the first week of scam contacts I received nothing else. I ended up selling the car through Craigslist. After a week I had a valid offer. Much cheaper and legitimate local offers. Would not recommend Autotrader.

Feb 22, 2020, I purchased a 2011 Ford F-150 4x4 3.5l ecoboost from our salesman Blake **. We arrived to find out that it wasn’t the truck in the Facebook ad. It was similar, but had different features and drivetrain. Test drove and liked the truck anyway. It had a rattle while test driving, salesman assured me it was something in the glove box and there was stuff in there so I went along with it.

I have placed an ad with Autotrader.com for several months now - and I have received very few responses. That's life. I get it. However, I got suspicious that the company was scamming me soon after my ad ran. I got a couple email inquiries. I responded and no response back - again no problem. That's life. Then I simply asked each person to respond back that they got my email and even stated I think Autotrader is doing something fishy - NO REPLY ever... It has been a number of responses that I have asked this question to.

I attempted to place an ad to sell my truck on Autotrader on a Monday. I paid $90 for their premium service (Ha!). By Wednesday, the ad hadn’t appeared and I became concerned, partly because they were quick to “cash” my payment. I wrote an email to their customer service area and received a reply apologizing for their error and promising to resolve the problem within “24-48 hours“ (Now THAT’S great customer service-NOT!). So I waited 48 hours...still no sign of my ad. So I wrote back to Autotrader, and received a reply instructing me to call their customer service department, which I did.

They are the worse. Do not try them. I wish if there is -5 star I will give them. I have not receive one lead and they charge me $7000 dollar for no one lead. Stay away from them and when you ask for the report all that they say is, "You sign a contract."

Paid $50 for an ad on Autotrader. Ad ran 6 weeks. Nice car, good price, never got an inquiry. Lowered the price. Bought another ad. Never got a hit. Nobody wanted this car? Sent myself an inquiry through the site. Never got it. Borrowed a buddy's computer and sent an inquiry. Never got it. Contacted Autotrader to fix it. They couldn't. Asked them for my money back several times. No response. I've sold cars on Autotrader before. Worked okay, but if it doesn't work, you lose because they have your money and you get nothing.

Bad site. Then filter is a joke, does not work. When filling in the required inquiries it shows everything. Punch in v8 engine, 2.7, litre, v6 shows up. Also they have Beta in red and the page jumps. In order to find what you are looking for you have to scroll through hundreds of vehicles. Finally you come across a V8 engine. I do not recommend this website.

I placed 3 or 4 ads on Auto Trader and the only response was from a scammer trying to cheat me using a shipping fee ploy. I was expecting more but once used Auto Trader and tried to find my own car, I soon realized why I was not getting any action from ad. Even when I knew what I was looking for it was hard to find.

I love Autotrader! (I imagine I might feel otherwise as a seller). The last car I bought—in 2018–, I was watching out for it for years, but then saw Honda was no longer making it in the color I wanted. So I began to look for the last car made in that color, which would have been a 2017 left-over. But the price for the car used, was barely $2,000 less than buying new! So it made sense to buy the new one. I found the car, thanks to Autotrader. There were only 4 left in California, one in Ohio, maybe one in Texas, and one in Staten Island, 1 hour away from me. I bought the one in Staten Island. As a buyer, I thoroughly recommend Autotrader!

Just spoke to "manager" Cindy. My photo ad appears in ad with wrong phone number. The manager would not run a correct ad with proper phone number for next publication. She replied that because the print ad (the little ad without photo) had the correct number! The photo ad is the one people see. Many do not know, and should not have to look for the correct number in that little print ad. Have placed many advertisements over the years and anytime such a blatant mistake made the publishers comps you an ad. No calls from this ad....wonder why? Terrible customer service. Will never advertise here again!

I’ve only received one serious private party interested in my excellent condition well priced clean title SUV. Many e-mails that prove to be dealers looking to pick up a car below blue book value to resale. Beware - for you private party sellers that the majority of the interested inquiries are dealers looking to lowball you. Even had one ask if I owed anything (none of their business) and if I wanted to get in to a new vehicle with his dealership. No thank you. Save your time and money by selling on other online sites if you are a private seller looking to get what your car is worth selling to another private party. Autotrader is not what it once was.

Apparently the sales people are not commissioned and could care less about customers. Having tried several different AT dealerships and finding nice but useless sales people leads to this conclusion. Asking for the simplest of things results in sales people suggesting that the request is impossible. Things like sending a copy of the "inspection" that "all cars" go through or even something as simple as sending photographs of wheels to show actual condition. Stay as far away from AT as possible. If you are a car enthusiast avoid them like the plague...

Car posted on their website had the mileage at 4. Made on offer. Upon further investigation it was a loaner with over 1200 miles. They suborn fraud. Would never use again. The dealer BMW of Toledo was also involved in this obviously deceptive practice.

Tried to edit my ad. Kept getting the same message "There was an error saving your ad - please try again in a few minutes." Tried for a week, called their customer service during business hours a few times - no answer. Are these guys even in business? Total waste of time.

I have a 2011 AWD Dodge Durango Citadel model with every option in perfect condition with great pictures and write-up. In 11 days of the ad being posted online, it has only received 20 views! I have received a dozen or more inquiries from people only interested in receiving my email address and phone number, with zero questions about the car. The inquiries are generally very brief in broken English just asking for me to contact them via their Gmail account with my phone number. These are just scammers harvesting email addresses and phones numbers to sell to identity thieves. When I brought this up to Autotrader and told them I wanted my money back, they only offered me 50% back. This has been a total waste of my time and money. This previous icon in the car business needs to find a way to get to legitimate buyers or they're going to continue to go down in flames.

Don't give them any money. All I received were scammers sending me emails acting like they are interested but eventually they try to get you to sign up for a VIN check that they get a portion of the cost or they want to buy it sight unseen and send a money order. When I called to ask for a refund they said it was past the 48 hour timeframe for a refund. How would you know if it's crap in 48 hours? I will go back to using a more expensive company that actually gives you real leads...

Used Autotrader website for the 2nd time; both times I was able to locate an exact car that we were looking for, AND not get a lot of other cars that we were not interested in. We now have two cars we both love, and the website was the difference. I tried two other websites; CarGurus and cars.com and they both were inferior to the Autotrader site, as far as exact requirements listed were concerned.

I made the mistake of not reading the reviews before spending $70 to post a private seller ad with Autotrader.com. :( The only hits I received were 2 spam emails the night I posted the ad. Terrible site and waste of money.

I purchased a truck that was listed on Autotrader. I bought a 2003 Dodge Dakota from Ultimate Motor Cars. Do not Buy from these guys. They are liars and scam artist. Got cheated out of 1600 dollars because they lie on the shape of the truck. The fender wells are rust out you can put your fist through the holes. Beware of this company.

Spotlight Ad I paid extra for was only 2 weeks and I never saw it on the site. Slow to upload pictures, slow to let me know when ad was posted. Ad was buried in dealership ads from all over the country. I did not get any legitimate offers. Very user unfriendly.

10+ years ago, I used to sell all my used vehicles on Autotrader with great success. Unfortunately, this is now a failing business who doesn’t pay for their pay-per-click marketing and fails to verify their international scammers. After paying $240 to post two ads I have received 12-15 emails from nothing but scammers who can barely formulate coherent sentences. I set the price lower than KBB's recommendation and have lowered the price four times over six weeks. STILL NOT A SINGLE LEGITIMATE BUYER!!! Please don’t waste your money supporting this failing business!!! It is a waste of money and significant time dealing with scammers!!

I really wish I would have looked at this webpage & reviews before dropping $100 on Autotrader. I got nothing but scammers from the ad I placed there. In 2-months I did not get a single legitimate inquiry from this ad. Oh, & their reporting tools are worthless. It reported zero hard inquiries for both email & phone number pulls but I got both. All came from Southern California or Canada Area codes and I live in Louisiana. I reported all the scammers and got the standard reply. I also reported the software problem on the reporting tools and got a reply that amounted to "Sorry, we're working on it". Very sad situation. You're better off placing an ad on FB. I sold it from there after only 2-weeks.

I received 2 request for information on my BMW and they were both scams. Don't waste your money! They were very good about trying to gain your trust but wouldn't answer questions when asked. They kept saying they wanted to send me money.

I was stupid and didn't read reviews before paying for an Autotrader ad. Since placing the ad, 100% of the "interested" parties were scammers and phishers. What an ** annoyance! Super glad I spent $39 to be hassled. Thanks Autotrader.

I strongly recommend reading through all of the negative comments posted here by others, many of them mirror my experience almost verbatim. By the way, Autotrader has known for years about all the overseas scam "buyers" who flood your inbox but they have done nothing about it. I listed a relatively new vehicle in great shape way below its blue book value for just over two months and these were literally the only kinds of "buyers" I heard from. "Nice product you've got there, fellas."

I used Autotrader 5 times in the past to find excellent cars from private sellers. Private sellers are easy to work with and the prices are 3-5 thousand dollars cheaper than a dealer. They have now been bought out by the large dealers and no longer offer private seller searches. Bye Bye Autotrader. Will not be using you again, ever.

OVERVALUATION. They value your car high, you don't sell, they make additional advertising revenue when you upgrade. MISLEADING PRICE SIGNALS. 80% plus of their revenue comes from traders so they structure products for them. So for example the good price/great price comparison icon is only offered to traders. if you know your behavioural science that means traders can pay for priming. your car may be better value than trade equivalent, but thats tough. Interestingly Autotrader say there is no evidence to suggest the pricing signal negatively impacts private sellers. So question is inevitably why offer it? Clearly they recognise someone is losing out, traders paying for a service that doesn't work or private sellers not getting the impact they think they have paid for.

They claim to offer free ads but are a waste of time. Spent or actually wasted a lot of time to place a ad on a really poorly designed posting format that is so poorly designed it took an 1/2 hour and still could not override their useless posting format. Eventually got ad posted and then they call you to try and upsell the listing and when you refuse to pay for the ad - they remove it. This site sucks big time obviously designed for dealers only. HATE FRAUD OR SCAM SITES AND TO ME THIS IS EXACTLY WHAT THIS IS - DO NOT WASTE YOUR TIME.

I sold a 2004 Thunderbird Pacific Coast Roadster one of a thousand in Auto Trader. It was hard to sell it due to false advertising by customers trying to pass off their 2004 Thunderbirds as Pacific Coast Roadsters. I have been trying with emails and phone calls to have these cars removed. As of today there are 10 Pacific Coast roadsters for sale. 5 are fake. Real Pacific Coast Roadsters have a 63 in their Vin.#. They all came in green. They all have a # stamped in their glove compartment. This is what I passed on to Autotrader with no response.

Rep will preach how good of a company they are and how they lead the industry blah blah blah. I hear it with each one we deal with. However I decided to give them a shot because if I was not satisfied I could cancel with no issues. No 30 day waiting time to cancel. Well using them for 3 months we gained 2-3 leads over 90 days with 25-30 vehicles in inventory and I believe 2-3 phone calls max. For the price you spend this program and company is beyond worthless. Your sales rep will not call you or check in to see what they can do better. They do not respond to emails. If you don't pay for the highest package your cars will not be seen as I had one step under their max package which mixes cars around to bump them up. Regardless, I forked out about 2000 with being threatened to be put into collections to square up with them. Fast to collect the money. Slow to help you boost your sales. Pathetic. Do not use them to advertise.

Listed Car For Sale - Autotrader is a scam site. This was the second time I paid for a featured ad on the site. They send you a couple of fake inquiries, about 5 days before the ad is set to expire. The fake "buyers" will ask questions about the vehicle and make an offer slightly below the asking, or they ask to call back to schedule a time to see the car. Each time, they don't call back. One such "buyer" went as far as to let me think he had flown to my city just to see the car. He totally went quiet the day we were supposed to meet. This is a typical pattern that is designed by Autotrader to make the ad buyer believe that the ad is generating some eyeballs, which then motivates you to renew. Seriously, this is business malpractice and a scam.

Back in July 2017 I paid Autotrader.com a fee to post my car for sale and in spite of the car being competitively priced, unfortunately the ad did not receive much traction. In Feb 2018 I contacted Autotrader via email to retrieve my login so I could lower the price as I had established more equity. When Autotrader sent me a follow-up customer service survey via email asking me to rate my experience, I provided the highest marks across the board with the exception: “Would you recommend Autotrader to friends and family?” I answered “no” “that in spite of my car being competitively priced, it has been crickets since July and I expected more by the way of optimization”.

Just got my dealer's license and was excited to use Autotrader as one of my marketing tools. I was working with Omar ** with my account. Their pricing scale was real high as I don't carry much inventory. I was specific that I wanted to look at the dealer's portal but I stated to not activate it for the public just yet as I am just starting out. Well, Omar activated the account "and" took 2 vehicles from my website to populate the Autotrader site. Both of which I did NOT authorize. After multiple requests (emails and voicemails, etc) to deactivate, they kept it active to generate fees. I have left a voicemail with his Manager Audie ** and have yet to receive a call back. If I could give Autotrader negative stars, I would. They are deceiving and crooks. You need to BEWARE of the new Autotrader and believe all the negative feedback this company is getting.

55 looks and 1 call from scammer. Used to be a great site to sell things, now just pay your money and wait for the unwanted calls from people who want you to pay them to help you sell your car. Lowered it 5k below blue book on a mint 2015 Ram 2500, no bites. The good news is now I am getting a lot of Autotrader ads pop up in my browsing, just what I need, advertisements to buy a car when mine is not selling. AVOID!!!

Trucks for sale - Don’t waste your time. After filling out all their information about what I wanted, all it would show was smashed up wrecks. Really? Why would it think I wanted a smashed up wreck. The site is worthless.

I had used Autotrader many years ago when they published a magazine and distributed it locally and always had good experience. Not so today as it took me three different attempts to post an ad. First time after I entered all info including description and photos then went to the pay part the link was dead. I phoned them and was told to go to various other sections which I did and as a result lost all my input. They said they were sorry and would help me word another ad. I do not need help with that, just being able to place it.

I listed my car for sale about a month ago. I listed the car far under bluebook value for the condition. I paid over $80 to list on Autotrader. As soon as the ad went live, I received a bombardment of fraudulent texts and one fraudulent call (the caller hung up on me and then proceeded to text me with bogus offers). I reported all of these to Autotrader. Since listing, I have not received even one legitimate inquiry - not one. It was like paying someone to harass you. Now I still have a car to sell and will probably need to pay another service to do so. This is not the first car I have sold online. Autotrader is the worst service I have ever used to date.

Other than the 24-hour wait to get online or edited and editing issue, so far all going well selling 2005 Camry XLE V6 with only 46k miles. Yes, you get the usual scams from non-locals wanting to send via PayPal or CashMe. I just don't reply. But also getting a lot of serious local callers. Problem is editing. My initial post was up in 24 hours. Since had lots of characters left, I added more based on questions was getting. However when tried to send told me info not completed and recheck vin had to be 17 characters. I confirm vin is correct, search all over and cannot find anything missing.

Internal server error pages when I type in my zip code, place search for BMW (shows only 16) but when I press search, I get the internal server error. Try to change my zip, same error. A survey window pops up, great, now I can give feedback... no, of course not, when I press on it on either text me or email me, it brings me back to the original search page. Increasing search radius... who knows, I haven't found it after 10 mins of frustration with internal server errors. Sellers: I can't find your car!! Buyers: trust me, after 10 mins you'll give up. So I emailed them with my observations, turn out you have 250 characters to do so... what a joke this website.

First of all the site is terrible. Just to get to your ad, you have to sign in numerous times. I started the ad, then went to finish the following evening. The ad was gone and I had to start again. Now when I want to check the status of my ad, it is difficult to find the link, you then have to sign in again. Your ad page tells you nothing, how many have viewed it, absolutely nothing. Now to get to the responses from my ad. I immediately received 3 text messages, all from the same # with several other #'s included in a group text. I was asked if the vehicle was still for sale and to respond via email. I did to the first one, then realized all three text were from the same person. I even received a text from one of the #s included in the group text telling me that they believed it to be a scam. Sometime later I received a call from a service wanting to "help" me sell my car... for $299! Now mind you I have already paid to place an ad on AT.

Kelley Blue Book Instant Offers are not too reliable. In fact we had received an instant offer for our 2013 Rav4 XLE in great condition. Once we took the vehicle to dealers. All of them tried to use different techniques to "discount" the so called "Instant Offer". One dealer claimed there was hail damage to the top of the car... there in fact was a few dings that we never noticed and an average consumer would never had seen either. Another dealer pulled the CarFax report and revealed to us that the car at some point, prior to us owning it was engaged in an apparent accident (which never affected the performance and had been repaired quite possibly by Toyota) and never noticeable.

Bought the car about a month before Christmas, sent emails to the bookkeeper that the car was having trouble starting and the tire pressure light was back on (on when I gave deposit on the car) Never got a reply. Called the owner Jan 2 allowing for the Xmas and new year holiday. Was told none of his cars were starting funny. My 2002 Audi TT had no problem starting. Was told He would get me a battery wholesale and it was over a few weeks. Also told him about the tire pressure light. Said I would have to leave it for a few days when his mechanic was in. He is in Nanuet. I live in Ossining Westchester. Very inconsiderate.

Don't advertise your car here. It is awful and a waste of money and time. You will get zero replies like everyone else. I don't think they even show your ad to be honest. I called them and asked for a refund because I couldn't find mine, they refused so I will just let everyone know they are probably a scam. Just look at all the bad reviews with the same issues, etc...

I placed 2 ads on Autotrader.com and have gotten nothing but scam requests, so not only did I waste $300 but now my email address has been exposed to scam artists. I have sent a couple of emails to Autotrader.com about this problem but they have not responded. DO NOT PLACE YOUR ITEMS FOR SALE ON Autotrader.com.

I listed my vehicle with AutoTrader and within 24 hours I had two responses - both from people who were stationed on military bases and were willing to pay asking price for the vehicle as they were buying it for their father who was a mechanic. All I needed to do was to set-up a PayPal account as that was the only way they could pay for the vehicle. I reported this to AutoTrader's fraud group and was sent a generic e-mail telling me about potential fraudulent practices and another advising me that they would look into it immediately!

Wow. So surprised how useless this is. Paid a bit of money to get my vehicle posted. A few days later go to search for my ad - it can't be found. Many many searches, can't find it. Email them 3 times to get help - never a reply over two weeks. Tried the online help bot - didn't help. No phone numbers anywhere for help. When scrolling through you literally see the same car posted 4 times in a row on a single page. What a waste of time for buyers to scroll the thousands of cars advertised. No responses from buyers. Wasted time setting up, wasted money, wasted time complaining like this, but hopefully it will help someone else.

Received a text from 5027710345 and person never called, said they would pay full price and were just out surgery. Never got replies that seemed normal. Took forever between replies even if my reply to text was instant. Soon as they sent a check though instant replies. The car was only asking price of $2100 and they sent check for $3960.00. I’ve been in car repair business and transport for 25yrs. It only costs $963.00 to transport Phoenix to I’m guessing Louisville, Kentucky by area code. Had to ask the person’s name and only got Beth. Check arrived from New Jersey another RED FLAG.

Zero results despite premium ad of a hot selling car in mint condition at a great price. Only got repeated txt and emails from scammers wanting to buy car with PayPal. Attempts to get help from Autotrader.com online resources and live did not generate results. Seems like dealers are only people who use site.

Please don't waste your time or money. This is not the same advertising it used to be. I have had no calls with the exception of fraud and I listed a Corvette and a Tahoe well under blue book. Customer service only pushes upgrading the ads. Not one single response from a buyer... none.

Don't bother wasting your time or money advertising on Autotrader. I spent over $100 and ran my ad for over 2 months while decreasing the price weekly. During that period I received absolutely no inquiries or even page hits. I also advertised on CarGurus and Cars.com which are free and received a ton of page hits and inquiries...

I submit my Automobile on Autotrader's, I received no real interest about the Auto or any authentic possible buyers at all! However, I did use the Kelley Blue Book feature and because I had the Auto, Detailed, New tires, state inspected and the car was beautiful. The dealer gave me exactly what Kelley Blue Book quoted and it was what I was selling it for. So, to that note it all worked out and was sold in 2 weeks!

We spent over $200 on ads at AutoTrader to sell our classic car. We started receiving a lot of strange requests with the same wording that didn't make a lot of sense. For example, they were all asking if the car had a high safety rating and good gas mileage. Well, it's a 40 year-old classic, so no! Anyway, we googled the emails and found out they were scam mails. When I contacted Autotrader to point out the scams, they send me a standard email on how to avoid scams. That's it. Also, they do not protect your real email address (like on Craigslist) so the scammers could contact me directly. Needless to say, I didn't sell my car but the guys at AutoTrader are a bit richer. :(

Whoever ruined the Obamacare website must be the same person who made AutoTrader.com. I purchased the premium $100 listing for the duration of 18+ months or however long it takes to sell the car. Within a few months I had well over 30 people communicate with me regarding my simultaneous Craigslist ad. On the other hand my AutoTrader ad had maybe 5-7 replies the entire year it was listed. Not to mention 3 or 4 of those replies regarded people telling me the AutoTrader ad wouldn't work properly, either not loading images or them being unable to open the listing.

I listed a car for sale on AutoTrader and Craigslist at the same time. Five Craigslist responses in the first week. Zero responses from AutoTrader. I did mention in my AutoTrader ad that second parties and dealers should not bother me... So far three calls from second hand 'wheeler dealers' on AutoTrader. No real buyers! The buyer for my vehicle came from Craigslist... I'll stick with a free Craigslist from now on!

I paid for the VIP ad experience (almost $300) and was given a bit of help over the phone in placing my ad. There was incorrect information on the ad and when I tried to correct it, the website wouldn't allow me. After waiting through the weekend to call them, I was told it was a "known issue" and that I would have to call someone each time I wanted the ad changed or I could email the changes in to the VIP email address. That was 2 months ago and the issue is still not fixed. Luckily, I did sell the car last night so I can cancel their service... which isn't much service at all. They lack a sense of loyalty to their customers, accountability, and are seriously deprived of concern. Not impressed at all.

I am a twenty year customer of them and they just don't get it done anymore. Customer service is the ABSOLUTE WORST I have ever dealt with. I have reached out to them over 15 times in an effort to solve my website and billing issues to no avail. They keep passing the buck down the line. Connectivity issues with my website forced to me to drop my account with them. They tried to make up for their mistake by giving me two months free to come back and now they want to bill me for time after I canceled. Fifteen calls later still no answers. They just keep on passing you down the line with no results. After all my efforts and after they admitted to their mistakes and promised me credit now they have sent my account to their collection attorneys to chase me down for what they already promised to me. NO RESPECT, NO ACCOUNTABILITY!!! Twenty years of loyalty and they resorting to this. CLASSLESS.

There has been a 2015 Audi A8 in Vancouver listed for $14,000. This car is worth between 60 - 70K. I have reported it as a scam from my tablet, home PC, work PC & phone about 20X. No reply and the ad is still up after a month. They do not care if you get scammed, as long as they have some ads on their POS website. Avoid at all costs. Every other used vehicle site is miles better than Auto Trader.

Read reviews just before I signed up. Couldn't believe all the bad reviews - now I do. Address had not brought ANY Leads, and now it seems, the whole company is sharing my email sending emails offering help AKA trying to upsell... Wasted hard earned $100.00. Once reputable, the glory days of AutoTrader are over. As other said, Craigslist resulted in more leads. Oh yeah and the best part about it is - Autotrader advertises the car on MY facebook page - unsure if they want me to buy it or just to prove they are actually doing something for the money they pocketed...

I uploaded similar ads to sell my vehicle on Craigslist and Autotrader. While Craigslist is free and Autotrader cost $100, I got 4x the responses from Craigslist! I upgraded to the VIP Ad service for another ~$180, thinking the top-of-page placement would boost my odds. I proceeded to get 0 responses in 2 weeks - WORSE than the 'regular' ad performed in 1 week. Other ad statistics crumbled as well. Asking customer service about poor performance was an additional waste of time. DO NOT WASTE YOUR TIME WITH AUTOTRADER! The ratio of spam to real inquires is insulting. They simply do not offer any tangible service for their cost charged.

I'm selling my 2010 BMW X5 with 98K miles. The car was meticulously maintained and looks exceptional. I'm priced 10% below my competition and my car has more options and ALL of the service records. Within a week of buying my advertisement, I received a call from their customer care department who immediately went into the benefits of converting my ad to VIP status. I'm now into this ad for $380 and I have not received one phone call or inquiry from an interested buyer. Compare this to Craigslist where I've received numerous calls and a couple of buyers for zero out of pocket expense. They took my money for a premium ad and I've not heard from them since, except from their 'car buying service', where they offer to buy my car at a fire sale. Their ad department says my private party price is under market, but their buying service offered to buy the car for 24-25% less than comparable cars listed on Autotrader.com.

I filled out a form offering to sell my car. Form is very detailed and included questions about the condition of the car, which I filled out accurately. Included were questions about whether the steering rack needed to be replaced (I answered yes), and whether battery needed to be replaced (again answered yes). Received an offer from AutoTrader, then heard from their authorized dealer (DCH Honda in Eatontown NJ). Discussed condition of car with them and explained that it could not be driven because of steering. Was making arrangements to have it flat bedded to the dealership when they advised that they wouldn't pay anything close to the offer amount because the steering rack needed to be replaced.

I paid for a premium ad for $100. My sports car is in the $40k-$50k range. I priced it within range of similar postings and added several detailed photos and very descriptive text for buyers. My car came up in search a few thousand times but I received only one legit e-mail from a dealer and then a couple spam text messages from others. It took a while to get a good offer but I had several genuine buyers reach out to me through my eBay posting and my Craigslist posting. eBay generated the most views and genuine traffic by far.

AutoTrader led me to believe that I could place an effective ad selling my car at a low price for the ad. Fraud! After placing the ad, I was contacted by AT. They wanted to "help" me by reviewing the ad. & make recommendations. They admitted that there was nothing wrong with my ad. Then they pointed out that I wasn't being contacted much at all explaining that their system was designed to place my inexpensive ad very far down the list of ads in the search results behind dealers & private parties paying much more than I. My ad was in the search results but was not being seen because of their ad "policies".

I tried this service and did not receive a quote. You WILL receive spam from every small, shady car dealer within 100 miles (in my case 63+ emails and counting) asking to "see" your car. I had one of my kids reapply 10 times using an online number... Guess what? You get the spam calls to go with the spam emails. AutoTrader has laid low the once reputable Kelly Blue Book. Struggling to survive in an online world they are willing to lie to get your personal information only to sell it to disreputable people. Run away from this service screaming. I can't see the companies out of business soon enough.

Useless. Whatever you do, don't pay for their services! I received bad advice on asking price and ad content, and even when I lowered the price $1000, those looking for this model had already seen and dismissed it. This was a 2012 high demand car with very low miles and in superior condition, so I know it wasn't the car.

This is the 3rd time I've posted on AutoTrader, you'd think after the first two times that I might have learned my lesson. I am a private party seller and have never had any true leads to sell my car. AutoTrader emails a letter of follow-up to inquire if I have sold my vehicle 2 weeks after listing it. This is only a plot to get you to spend more money for their "VIP" listing of $280. Mind you I've already spent $95 dollars so that I could get into the premium listing section.

I placed an ad for my car, made sure it was at market value according to KBB. Since listing (one week now) I receive nothing but PayPal phishers and scam emailers, using what appears to be very genuine AutoTrader logos and email accounts. I called into customer service about these things and they acted very casual about it and then just tried to upsell me to a more expensive package. I didn't even choose the least expensive package... Regardless, this service has no merit and I believe at some level they rely on the frustration of the experience with spammers and con-artists to push you into a more comprehensive (nearly $300) ad package in which they will shield you from it.

I got a cash offer from KBB/Autotrader and took it to a preferred dealership on their offer. The dealership had no issue with the condition of the vehicle (2013 Buick Enclave that was fully loaded) but they did have an issue with the $27,200 offer that KBB/Autotrader made. They couldn't even get close in our market. Their offer was $25,800. It was a total waste of my time and their time. This program that KBB has developed has serious flaws that need to be fixed.

From email ** plus phone texting **. Attempted scam to buy my car. Thank you. Back to me, "Can you assure me that I will not be disappointed if I buy birthday gift for my Dad? Not cash in person because I'm software engineer in Hewlett Packard (HP) and a contract staff so I can't handle this in person. Payment is PayPal, I will be responsible for the PayPal trans.. Don't have a paypal account,.. Sign up. I hope we can make the purchase as fast as possible?" As the day is fast approaching... "Will come/payment clears. I look forward with the information below - price, zip code for pickup, cellphone #."

Listed my car same day on both Autotrader and Craigslist, first day got 7 offers from PayPal scammers - all same text just different situation. Emailed Autotrader and they informed me it was a scam. Really. Thanks captain obvious. And told me if I upgraded to VIP listing not only would I get better traffic but no scammers and warned me because I mentioned it was on Craigslist that I would be inundated with scammers from there. Well 4 weeks later had 0 additional offers from Autotrader. I did not upgrade thankfully, and had 7 offers from the completely insane half of NADA guide value to an offer that was only $300 less than I asked for.

I paid for VIP just in case my ad didn't sell. I was suppose to get a money back guarantee. Not only did I have to take all my own pictures and tell the representative what to write. I listed my car 2k below Blue Book Value. In over 6 months I got one in person and a handful of people offering 2k lower than a Carmax instant sell offer. So, I finally decided to remove my ad and try to get my money back because, "Hey I paid 200+ extra for it," and they inform me that they no longer offer it. After arguing for ~30 minutes they said, "We will give you 100 back then to 189." So the bottom line is I paid 100 for someone to write what I told them and post pictures (something that I could have done in 5 minutes on Craigslist). Do yourself a favor and stay away from this company. Complete waste of time, money, and effort. I will never ever ever think about buying or selling a car affiliated with AutoTrader.com. I wish there was a 0 star rating because that is what I would have given.

They charge a lot and the response is terrible. Get ready for Scam Artists from Africa to offer you full price via PayPal. After lowering my price lower than I should have and still no real response, I took it into CarMax and they offered me more than what I had it listed on Auto Trader for. Done, sold it right then and there with no hassles. Morale of the story - Try CarMax or Craigslist.

What a waste of time and money AutoTrader has been. And their sales people oversold. My car has been with them 4 months and I ONLY gotten scam calls. And my car is listed at least -10% below KBB. Net, I got nothing. And the sales team oversold what they do cause when I checked with the customer service team they told me that wasn't true. Stay away. Nothing here.

I posted and paid for an ad for $95 then got a call few weeks down the line to upgrade to the VIP which I spent over $200+ more... In the total of 7 months I had it on AutoTrader as VIP, I got one call from a lunatic who low balled me $5k below asking price and one email who low balled me $3k less... Complete waste of time and money. I filed in for the money back guarantee and they emailed me this: "Thank you for contacting AutoTrader.com. We received your request for a Money-Back Guarantee request for a refund regarding Ad ID ** | 2014 | HYUND | SONATA. Per our Terms and Conditions, we are unable to issue you a credit because Effective April 2, 2015 AutoTrader.com ceased offering the Money-Back Guarantee program." How can you NOT tell me this isn't garbage? This company is trash, don't deal with them!!! You're better off posting on craigslist for free. eBay doesn't cost so much either.

I put my car on AutoTrader and in five days it sold but not because of the ad. It was in my front yard and a person from down the road bought it. I did have a number of lookers on AutoTrader, but not one call. I did get two emails from scammers in OK and CA. My biggest problem is I paid an extra $25 dollars to run the ad until the car sold as opposed to the two week ad. When I asked if maybe I could get that portion refunded I was told, "We are an advertising company. We don't give refunds." Never again for me. I will look up cars on their website but I will not use any of their services.

I listed my car on AutoTrader, cars.com & Craigslist the same day. 3 Craigslist calls. These people all wanted to low ball my car and asked if I'd take payments. (Definitely the lower income). Zero calls from cars.com AND I sold my car through AutoTrader in 3 days! Also, their mobile app helped me to find my new truck with all the options I was looking for!! Thanks AutoTrader.com.

I listed my BMW X5 with autotrader.com and it cost me $100 to do their premium ad. It has the lowest miles of all of the X5 BMW listed and in the Medium price range - super condition. I DID NOT get one single inquiry not one single email or call on my car and it has been listed for 60 days - this is a scam and a joke. What I did get was a call from AutoTrader wanting me to UPGRADE my ad and may another $240! NO WAY! AVOID and use eBay or craigslist, you will be much happier! This was a waste of $$.

I submitted my information for their online sale process on my 2007 Jaguar including its VIN number rating the car in average condition. It generated a number that was substantially higher than CarMax by about 25+%. They gave me 3 car dealers in the greater Chicagoland area and I went to one. First of all, that dealer was not prepared to buy the car. They brought in an independent buyer who evaluated the car because this dealer did not buy/sell specialty cars. Second, it was really not a cash offer despite the fact that nothing on what I printed indicated otherwise. It was subject to the information I submitted being validated.