
AmeriFreight Auto Transport Reviews
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About AmeriFreight Auto Transport
AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.
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- Ships more than just cars
- Discounts available
- No phone support on Sundays
AmeriFreight Auto Transport Reviews
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Reviewed May 12, 2023
My first shipping was straightforward. We got a good price, and delivery was easy. The driver was nice too. He took my car off the trailer and gave it to me. We checked and nothing was wrong with it. I gave the cash, then he left. I would say to a lot of friends that with AmeriFreight, they get better pricing than some other company.
Reviewed May 11, 2023
I like their website and the general look and feel of what I saw. It made me wanna use them. The customer service reps were great. The driver was great too. He was the same guy that did the pick-up and drop-off. He was very personable. He did his inspection and we were good. They picked the car up on a Friday and it got to Massachusetts the next Wednesday.
Reviewed May 11, 2023
Setting up the transport went very smoothly. I did it well in advance so there'd be time. When Amerifreight called me to say they had found someone, it seemed pretty painless. The thing that I really liked about them was I didn't have to pay extra for a guaranteed window of time for pick-up. The pick-up and drop-off points were Los Angeles and drop-off was Fort Lauderdale. They beat their window by two days. During the pick up, the driver took pictures and video of the entire car. It was twilight so he got out a lighting thing so that he could inspect every panel. He inspected every inch of the car. He was in contact with me all day when he got into the drop-off area, and we exchanged texts and a couple of phone calls about the best place to meet for the truck. Then he gave me a window and he showed up.
The quote was exactly what I paid and it was right in line with the other five quotes I had. The difference was that with Amerifreight's quote, I wasn't paying for all the extras, like a guaranteed window of time. I needed to be out of Los Angeles at a set time and the other companies wanted anywhere from $300 to $600 extra for that, and AmeriFreight didn't.
Reviewed May 11, 2023
I met the driver at a dealership because he couldn't get into my location. He took me back to my apartment so I wasn't out taxi faring and then took my car back and loaded it. He sent me a picture of it after he loaded it and then met him two days later. He went all the way around the car to make sure there was no damage on the outside. AmeriFreight knew that I didn't want to pay for someone that was high priced. My rep told me what the price was.
Reviewed May 11, 2023
My rep Reginald called me and kept me informed. The final cost was more than the original quoted price but there was a two-month delay because the car wasn't gonna be available for a month and a half. When I pulled the trigger on having it delivered, AmeriFreight came back with an offer that a company wanted. The movers were a husband and wife team and they had a tiny trailer with three vehicles. They were great. The driver had trouble with his trailer but he got the vehicle down here. It came with no issues at all. I'd have no problem dealing with AmeriFreight again in the future.
Reviewed May 11, 2023
It was a good experience with AmeriFreight. They told me which driver would be shipping the car and then I went and gave my card to him. They delivered the car at my relative’s home in Dallas and I got a call. I was shown that the car was in a good condition and the car was inspected to be good. I was happy with the service.
Reviewed May 11, 2023
Richard truly went above and beyond to make sure my transport experience was excellent, patiently educating me on the process and options. He was very knowledgeable and professional - a delight to work with. Because of his great customer support, he will be my first choice for my vehicle transport needs in the future. Thank you for a top notch customer experience.
Reviewed May 11, 2023
I needed to have a Volkswagen sedan shipped from the City of Boston to Palm Springs, California, and out of the five companies I looked at, AmeriFreight was the most responsive. They called and followed up with me, because it took me a while to make the decision and decide on the date. They got in first, and it seemed like the right fit. I also looked online at ratings. To give your car to someone and they're gonna get it across the country is a little scary if you're not used to doing it. AmeriFreight seemed like they were highly recommended from a Better Business Bureau and ConsumerAffairs perspective. Their quote was also right in line with everything else, but I wasn't really shopping for price. If they were $300 higher than someone else, I didn't have time to shop around. I was super busy. I was more concerned about the timing of it and the fact that I needed to trust them to get it right than I was about the price.
They broker out these car deliveries and the transport company they subbed it out to was not responsive, very disappointing and very difficult to deal with. I called AmeriFreight and the person I was dealing with was out. Someone else stepped in, looked at the case and said, "Okay, got you. We see the issue." They found someone, and five hours later, I had a guy pulling up to my driveway to pick up my car. It was almost too quick because I wasn't ready for them to come, which is a separate issue. Besides that, AmeriFreight was phenomenal, and I was very happy with who they picked in the end.
Reviewed May 11, 2023
The rep was very knowledgeable and helped me a great deal. In fact, just a couple of days before the car was supposed to ship, the ones he authorized to be my shipper, their truck broke down. The rep got right on it, got me another company within a day and I was totally satisfied with them. The driver was really nice. He came and picked up the car at the house I designated and was very fast and efficient about it. When the car was delivered, the driver was the same one that delivered it here to me in our new location. It was a new vehicle. I had only had it a month, and he took very good care of it.
Reviewed May 11, 2023
I talked to Rich and he was very welcoming, knowledgeable and eager to help and he communicated very well even to the point of telling me when he was gonna be off work and he wouldn't be able to process things. That way, I knew, "Okay, I can talk to him tomorrow or I need to hurry up and get him an answer now." He followed up through and through. Even when there was some confusion with our people on the other end of where the car was gonna be, who needed to pick it up, AmeriFreight called the other company to try to clear things up. So, it was really helpful. The cost was also exactly what I thought, and it matches the experience. I would definitely go with AmeriFreight again.
Reviewed May 11, 2023
The woman in the Atlanta office was incredibly resourceful. Her follow-up was outstanding. She kept everybody up to speed on exactly what was going on. I was very pleased with her. They were late in picking up the car by a day because the guy had to get some brake issues fixed on his vehicle, but it worked out. I was a little shocked that they got the car to me as quick as they did. There was no way that they could get from Edmond, Oklahoma to Vermont leaving there at 9:00 on a Friday night and getting to me at 9:00 on Monday. They did it driving probably 18 hours a day. But I was pleased that they got here on Monday morning.
The only thing I was disappointed in was the trailer was very dusty when it showed up. I was also irritated about the cost because it was $2,800. Initially, they thought it was gonna be $1800. But it wasn't a New York to Chicago kind of route that everybody travels. It was difficult to get somebody to jump on the route. The only way you get somebody to jump on the route is to keep bidding the price up.
Reviewed May 10, 2023
The rep, Sy, was very helpful and great to work with. The transport was in the middle of selling our home in New Jersey. The carrier showed up within an hour of the scheduled time, and it went very smoothly. We drove both cars so that they were easy to pick up from the street, and the fellow that brought them to the receiving point in Pennsylvania was wonderful. The fellow that dropped them off was also very good. It took a little longer than we had hoped (a day later), but it didn't matter, because my wife wasn't down yet.. Everything worked out fine, and I would definitely recommend AmeriFreight. Usually, I don't give out 5s, but they were close.
Reviewed May 9, 2023
My contact was professional, courteous, and helpful, and was able to answer all the questions I had. Also, I appreciated that he kept in contact until my bike was delivered. I would be happy to recommend AmeriFreight for anyone needing to move their vehicle long distance.
Reviewed May 9, 2023
Everything was well organized, and customer service was really good. I had no complaints. Amerifreight set everything up and let us know where it was gonna be and how long it was gonna take. They even followed up when they got in touch with the carrier, then the gave the adjusted timeframe of when it was arriving. The driver seemed really good. He came down, checked out the whole car and put it on the on the carrier. There were no issues, and it was the same with the drop-off. Everything was great, and I would definitely use Amerifreight again.
Reviewed May 8, 2023
Rich was fantastic. I would recommend him and the entire AmeriFreight team to anyone who needs their vehicle shipped. The customer service was professional and timely. Rich worked with me through every step of the process and did not stop interfacing with me until my vehicle made it to the final destination.
Reviewed May 8, 2023
The pickup and drop-off were both good. The movers that AmeriFreight assigned brought my SUV to a parking lot. They loaded my SUV in a small trailer on the back of a truck. During inspection, the driver took photos. That person was nice. But the driver that dropped off the SUV tried to cover the problem that they did in my SUV. They hit my car by the driver doors. He didn't tell me about it, and he hid the problem. He has a space by the house to park the SUV. But for some reason, he put the SUV by a garden. And close to the garden that he just opened the door tiny. He got out from there and let me see the front, the right side, and the backside. And when he took the photo of the driver side, he didn't take a good one because he didn't want to show the damage in the car.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed May 4, 2023
Kallie arranged the shipping of my car across country and did a fantastic job. I would highly recommend AmeriFreight and Kallie! She kept me in the loop the entire time and reassured me that my car would arrive safe and sound. If you need something moved reach out to them.
Reviewed May 2, 2023
It was the first time I ever transported my car. It went from Florida to NJ. We used Amerifreight, and the experience was seamless. My representative Robyn ** answered all of my questions, and there were a lot of them! The driver picked up the car as scheduled and delivered it in 2 days in perfect condition. I wouldn’t hesitate to use Amerifreight again. Hopefully, I will have the pleasure of working with Robyn again as she was fantastic.
Reviewed May 1, 2023
Excellent customer service. Car was picked up and delivered on time. The car is in good condition. The price was fair compared with other companies. I will use this company again and recommend it to my family and friends. Happy customer.
Reviewed April 28, 2023
AmeriFreight had the best rates I've seen. They had the best reviews as well, so I thought it was a good balance of both. The pickup and delivery of the vehicle were pretty smooth. They gave me a time window for pickup, and then the driver came and dropped it off. Overall, I didn't have any hiccups.
Reviewed April 27, 2023
We needed to get a car across the country and we didn't want to drive it. We set up the transport with AmeriFreight and it was easy and professional. The quote was accurate too. I was there on the pickup day and the driver was lovely. The delivery went well. The only thing was AmeriFreight indicated that I would have to have literal cash in order to receive the car. That wasn't exactly true because the carrier themselves took Zelle, Venmo, and Cash App. There were some mobile options that AmeriFreight was not aware of. That would have been helpful for me to know in advance because trying to get to $1,200 in cash when I'm on the other side of the country was a little tricky. But when we found out we could use Venmo or Cash App or Zelle, that totally worked. Other than that, I would use AmeriFreight again anytime and I would recommend them to my friends. It was great from top to bottom.
Reviewed April 26, 2023
I had AmeriFreight ship a 1990 Dodge Ram. Their customer service, Jasmine, was awesome. It was the best customer service I've received for shipping a vehicle. I was impressed with her honesty. She answered any question that I asked her. She even provided answers to questions that I never even asked just to help further explain something or further have more knowledge in something. The quote was very good, and she did save me some money.
Reviewed April 23, 2023
I had a wonderful experience. Melissa, our AmeriFreight agent did a great job. I called her and we had perfect conversation back and forth. It was little effort on my part dealing with her, and they took care of everything. The transporter they used was wonderful. Great communications. They had some difficulties in California, but they got it resolved. So, I was impressed.
Reviewed April 23, 2023
Scheduling was a little difficult and took longer than expected. We only had one person who was able to bid for the timeframe we were looking at. But there was some information that was missing as we weren't told that we needed to have pictures upfront. When we were asked to get pictures, we weren't able to do so in a timely manner. The carrier cancelled our order after we'd already accepted it. We waited a couple more days while they worked on it. AmeriFreight got someone else but the price went up too. It was almost double, if not more than double. The mover was late a couple of hours but once he got here, he was fine. He knew what he was doing and he got on the truck pretty expeditiously.
Reviewed April 23, 2023
I set up the transport with AmeriFreight through a lady and we communicated through email. The pickup to delivery was great and the driver was fantastic and very communicative. The quote increased about $1,000 though. So that was super disappointing. Nobody picked up our car and all of a sudden, the rep from AmeriFreight said they had somebody and they wanted $2,000. I asked what happened to the 1,100 and they said there wasn’t much availability so it was what I got.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed April 21, 2023
I called Amerifreight, got a quote, and then they sent me the permission to post email, and I did that. About three weeks later, the car was up and ready to go. A week after that, it was on my doorstep. It was easy. I met the driver at a dealership because it was easier for him and he was dropping off the car there and I was in the area.
Reviewed April 21, 2023
The rep was great. The driver called, went to pick up and called before they dropped off. We got our car in one piece. I recommend AmeriFreight. We got everything I expected and everything worked out.
Reviewed April 21, 2023
I had a very good experience with the person I worked with. The movers were on schedule. They took pictures and walked around the vehicle. The driver responded right away to text or calls. During the delivery, I was the last vehicle to come off the trailer because where I'm located is close to the driver's home base. When I got to the parking lot to meet the driver, the vehicle is already cooled down for me. It was perfect. I got it in excellent condition. The final price was in line with what the rep had originally quoted me.
Reviewed April 21, 2023
We moved to go across the country, and Amerifreight did a pickup and a delivery from Portland to Upstate New York. Communication was good. They gave us a window at the beginning, and they met their window on both the pickup and the drop-off. It took 15 days, and the cost was as quoted or slightly lower, which was good. Overall, the value seemed very good.
Reviewed April 19, 2023
I was very skeptical about using a transportation service to move my vehicle from Virginia to Arizona. I called a few companies and asked a lot of questions. I'm glad I used AmeriFreight. They were friendly and answered all my questions. The contractor they referred was great. He contacted me immediately and showed up when he said he would. He called me halfway through the trip to let me know where he was and the expected arrival time. He was right on time. I watched him load and unload the vehicles and he took his time and was very careful with each one. If you are considering using a transportation company, I highly recommend using AmeriFreight.
Reviewed April 18, 2023
Amerifreight found a transport company who did an excellent job. I would definitely use them again. Lisa ** provided. Excellent customer service. Lisa ** provided excellent customer service. My Volkswagen Passat was picked up in a timely fashion, and delivered exactly as promised.
Reviewed April 17, 2023
From start to finish, everything was excellent. Kallie ** was great to work with. She answered all my questions and kept me informed every step of the process. Drivers were great as well. Car picked up and delivered safely. I will highly recommend services.
Reviewed April 15, 2023
The representative was great. But there was something I didn't like about him. We were tracking cars all the way across the country because Amerifreight had its own tracking system. They had our car for an extra weekend because the truck was too big to go into Bend, Oregon. They were trying to find somebody else to deliver it. But they weren't communicating that with us. So we were wondering why our car was still sitting there for three days. When I finally got ahold of the guy who set up the transport, he tracked and chased it down, and that was when he found out that the number that we were calling was not being used. There was another number, but they weren't communicating with us about why it was sitting in there for three days. My son could have gone up and got the car. It's only a few hours away. Other than that, everything went fine.
When they did the pickup, they called me because they saw where I lived and couldn't get the semi. So we told him we'd meet him behind Walmart in a certain area that was safe for his truck and there was no traffic. He said thank you for bringing it to him, which was no big deal. He walked around the vehicle and said, "There's a spot here." I took my finger and wiped it off. Then he said, "There's a spot there." I took my finger and wiped it off again. It's a brand new vehicle. I did a video of myself too.
Reviewed April 13, 2023
The issue was that when I contacted AmeriFreight, the representative said that there was a company that could pick up on a Friday, and another one that could pick up two days later. I said, "I could definitely do the Friday pickup because they could be cutting it close on scheduling." But if I went with the pickup on Friday, it had to be before 3 o'clock because of conflicts with work.
At around three, I got a call and the moving company said that there were mechanical issues with their vehicle and that they weren't gonna be able to pick up until Saturday. That caused scheduling conflicts with me. I would have picked another company if I knew that Friday was gonna turn out the way it did. Also, the quote increased more than I anticipated. But in the end, it all worked out. The driver was a very nice person. He was very knowledgeable and seemed competent in his profession. The car got there safely. Other than the delay, customer service was great.
Reviewed April 13, 2023
I recently retired from the military and when I was leaving, all of a sudden, there was snow. So, I hired AmeriFreight and I had to pay a little bit, but the service that was provided was above and beyond anything I could've ever expected. I didn't want to drive, so I paid what I had to pay. They were quick which was all I really wanted. I also wanted someone to be direct with me because these other companies would tell me that they had to put me up to see who was bidding. But I just wanted them to tell me how much they wanted me to pay them to get my car to California. Both people that I dealt with at AmeriFreight on both ends were topnotch. Also, the price was fair based on other places I was looking at and in the end, the quote they gave me matched the final cost perfectly. The service was exceptional and they earned that money.
Reviewed April 13, 2023
This is my second time using this company and I must say they are a stellar company!!! I express my need and they deliver!!! I moved across country and now I am slowly moving backwards. Would I use them again, most definitely! Thanks Brandon!!!
Reviewed April 13, 2023
I called several times and left messages for my agent to call me. She never did. The truck driver was nice and did a sufficient job, however my car was in a snowstorm. Took several 3 or 4 days longer to get with not a lot of communication. I was promised by your agent, "they would be with me the whole way." I did not find that to be the case.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed April 13, 2023
I knew nothing about carriers and transport. When I decided to research it, I got hundreds of emails, all types of prices and promises. I went with Amerifreight and picked a winner. Melissa explained the process, was wonderful to work with, kept me in the loop and made the process easy. The carrier was as promised, and the best. Thanks to all of you, that was the easiest part of a stressful move.
Reviewed April 13, 2023
The people from AmeriFreight were easy to work with. I explained to the rep that we were waiting for our third child to show up and we would have this big move across the country, and explained how all these things needed to work. And she appreciated that we would have three little kids under the age of four, and walked me through the ins and outs and how it worked. I never shipped a car before, so it was helpful to hear from somebody that does it for a living. The total quote was somewhere around $2,800 and that was where it landed. Shipping two cars across the country where we lived in Montana, versus where we were headed to, which is Wisconsin, the $2800 was reasonable as opposed to living in Seattle and moving to Miami. And the cars that we have are not high-end ones. So, from what we talked about with Rosaline, and given the journey, that was the best fit.
The courier did exactly what they set out to do, which was to get our cars to Wisconsin. But it was tough because the communication was down. We didn't hear from them, and I ended up calling to find out because we were trying to time it so that the cars were in Wisconsin by the time we got here. They explained that somewhere along the line, somebody else did not have their cars ready in Vancouver. So it pushed the timeline back, which still worked, but it made us a little nervous having our cars with our kids’ car seats in them. It was a little frustrating. But that was the company, the transporter. And it was a bit of extra nerves that when they finally showed up, they said, “We don't know if will be able to get it there on the day that you needed it.” But it all worked out. We had initially asked to have our cars there before April 1st. They picked it up on that Tuesday, and they got it there faster than what we needed it.
Reviewed April 13, 2023
The driver's timing is a little off like he told us, "I'll be in this location for so long," and it took him forever. Other than that, everything was good with him. I get that AmeriFreight has to make their money, but I wish they would have told me exactly where that deposit was going. I thought the deposit went towards the driver. It went to AmeriFreight. I get it's a marketing tactic, but it's still shady. I would call somebody directly so I could save $400.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed April 12, 2023
AmeriFreight did a great job. I wanted to commend the woman with whom I worked. Rosalind went well above and beyond the call of duty for anybody. She did a phenomenal job. She went way above and beyond. They kept calling to make sure that the guy was on the way, and she tracked it the whole way. The guy was great, too. We got the car picked up the day we wanted it picked up, and we got it dropped off in two days, which was spectacular. There was no damage at all. They even took a set of snow tires inside the car, which was generous of them. I'm very pleased with the service. The price was very reasonable for what we got. My daughter was quite impressed when they dropped the car off. The entire experience was 100% positive. I would definitely use them again.
Reviewed April 12, 2023
We did AmeriFreight for the availability, time, and cost. Setting up the transport was pretty easy. It was my first time doing it and it went smoothly. The freight driver was on time and he was very communicative. The transport was from L A to Houston and it was at least 1,500 miles. That took five days, which was fine. The driver told me when he was on his way an hour before and it was same thing with drop-off. He was very easy to talk to and I felt comfortable trusting him and delivering my car. Everything went well. The car came dirty but nothing was damaged. It was raining, so I don't blame the driver for the dirt. The final cost of the service was the same one I was quoted in the beginning so I was happy about that.
All in all, it was a pretty pleasant experience. AmeriFreight was on top of things and always talking, checking on me to see if I needed anything, and updating me. I was, originally, hesitant to do the transport because of the date. AmeriFreight was open, giving me updates if there was an availability of a driver and they were consistent in doing that. I liked that. That made me feel comfortable that they really wanted to do business with me.
Reviewed April 12, 2023
Setting up the service was pretty easy. We put in for the quote and then got a quote. Rosa was pretty clear with me the whole time on the steps we needed to take. She gave me a couple of quotes from different offers and then we ended up settling with one. Since I didn't really have phone service at the time because we were out in North Carolina, she would email me. Then I told her to contact my wife because she'd have better service and she did that. She was almost reaching out every day with a different offer as the date got closer.
The cost ended up being $200 more than the quote. So it was a little off. But given the time and circumstances, we understood it. The service was great. The car got here in the same condition we gave it to the driver. It was very easy to get it from the driver. He delivered it right off base, and so we were able to meet him. He had to park his truck further down the street. Then he parked it in the parking lot for us so that we wouldn't be in danger to get the car. He was super friendly. I was there for the unloading and he was super nice about it. It was perfect.
Reviewed April 12, 2023
I couldn’t have been more pleased with the way everything went. Speaking with Chandler, her sweetness, confidence and reassurance were off the charts! They were on time and very conscientious about my Mom's car. They were even a day early and we were ready! Highly recommend this company, especially Chandler.
Reviewed April 12, 2023
It was pretty easy to sign up. They asked what my vehicle was, where it was going, and when it had to get there by. It ended up taking a month and a half for them to pick up the vehicle. The communication between the service and the people that are requesting the service could be better. There wasn't a whole lot of communication as to whether anything was actually happening. I had to keep calling once every week or two to see what was going on and they just say that they were still looking. There was no actual information until I called customer service after a month and a half.
At that point, customer service explained why the agent was saying it that way and that it wasn't that nothing was happening. It was that there was no carrier that was willing to do it at that price so they were raising the price. But there were no notifications going on. There could be better notifications as to what's happening and if there need to be different decisions made or not. But other than that, everything else went great. Once they actually got a carrier, it was pretty easy to explain everything. The carrier called me and asked where they were picking up and did the drop-off where I want them to. It was all pretty timely and there was no damage done to my vehicle.
Reviewed April 12, 2023
We recently moved to Las Vegas from Seattle. The drive was just a little too long for our sports car and I heard that freight was inexpensive and reliable. I called seven different companies and chose AmeriFreight. Out of all of the companies. The representative at AmeriFreight was the most confident, kind and reassuring. There were higher costs, and lower cost but because of the confidence that was portrayed by Customer Service I chose AmeriFreight. I called on Friday. The car was picked up on Sunday and delivered on Friday in perfect condition. Everything was easy, the driver followed up, Customer Service followed up, and I was thrilled to have my car. I highly recommend AmeriFreight.
Reviewed April 12, 2023
I worked with Lisa ** to get a transporter, to take the Jeep down to CA. Lisa was a outstanding person to work with. Lisa walks me through the process. I even liked it that I could see the map where the transporter was at all times. I will be using your company again to send the other car down once my car is out of the shop.
Reviewed April 12, 2023
I've had an excellent experience with this company and its employees. Their communication has been wonderful. They've always been friendly and professional. They've helped me quite a bit during a very difficult time. They were able to store my things while I await the closing of my new home. This extra help was a great relief. I didn't need to do an extra step. They just store then deliver. Such a huge relief.
Reviewed April 12, 2023
This group moved my daughter's car to and from Phoenix. They picked and delivered earlier than they said both times. They always called and were in constant with me and my daughter. Just excellent service and superb communication. Robyn and the whole crew were awesome through this whole process. I would use them again and highly recommend this company.
Reviewed April 12, 2023
I have no complaints, they moved my car from Florida to New Mexico without any problems at all. Driver was very polite and friendly. Delivered my car in same condition as when it was picked up. I will use them again if I need a vehicle moved.
Reviewed April 12, 2023
Dispatch was courteous and helpful with all questions. Very knowledgeable with the process. Haulers were incredibly fast to pick up the order, pick up the vehicle, and quick turn over to my home. Happy to recommend AmeriFreight to anyone needing anything hauled. I will be using them if the need arises again.
Reviewed April 6, 2023
Setting up transport with AmeriFreight was easy. I called, got ahold of Riley, and they took care of me from there. I told them all the information about the car, where it was going, and where it was currently, and then got a quote from them. They sent out a request to all the companies that they subcontract, and we got hit back within two days.
The transport was supposed to be five to seven days, and it got there in four. They got there down quickly. The driver was awesome. I had a lot of questions for him and he answered them all and got it done in a very timely manner. He did a full look around, looked for any damages that could have been marked down for liability purposes, and made sure that the car was in a rolling fashion. The delivery went easily and smoothly. He got it right off the trailer in 30 minutes. If I will be using another company or another car shipping again, I will request the same driver and company. It was a little expensive, but I know it was also a non-running vehicle, so that was why it was a little more expensive.
Reviewed April 5, 2023
Harry ** provided great customer. He was able to secure a driver within 48 hours while staying within the range of my quote. He kept me updated throughout the whole process. Even verifying that the vehicle was delivered timely and in the condition it left. I would highly recommend using AmeriFreight.
Reviewed March 31, 2023
Setting up the transport with AmeriFreight wasn't the easiest. There was back and forth conversations with the AmeriFreight rep. The second time, there were a couple of the recommended transport companies where one of them was mediocre and the other one was unprepared. With the first transport company, I had some specific questions for them. The AmeriFreight rep asked the questions and the transport company hung up on them so we cut those guys. The second people who came out were unprepared for the vehicle. It didn't fit in their transport, and that was the last I heard from them. The third company was good. They had a trailer that worked that the car fit in. The guy came out and did a good job. They were responsive. With the first vehicle a year prior, it was a good experience other than a lot of communication issues with the AmeriFreight.
Amerifreight is just a middleman that cost me $300, and I don't think the vetting works very well as far as them being a broker. I would call them and speak to someone who is representing me. Every time I'd call back, I could never get that person or no one answers the phone. It was a little easier the second time. That guy would allow texts so I could text him. But the couple of times I needed some help, AmeriFreight was closed.
Reviewed March 30, 2023
We had a car shipped from Maryland to Washington, and aside from moving in the middle of winter and the car getting really dirty, there weren't any major issues. AmeriFreight's quote was comparable to the other places we looked at, given the time constraint and time of year, and most of the experience was perfectly fine. We were not aware at the beginning that when you're given a pickup and drop-off date, it's flexible. We ended up having to leave the car with a family member because the date got pushed back due to weather delays, which is uncontrollable. That was about the only miscommunication we had, and we still received the car a few days early.
Reviewed March 29, 2023
A great experience! They moved our car quickly, and for a great price. Aside for the driver getting sick and delaying things for 2-3 days it was a smooth process. No damage to the car. We would use them again if needed.
Reviewed March 29, 2023
Chandler at AmeriFreight arranged delivery of my Promaster in just a few days. I knew what it should cost and was happy with the quote from AmeriFreight. Pickup and delivery was smooth on both ends and Chandler reached out to me several times throughout the process. No surprises.
Reviewed March 29, 2023
Setting up the transport with AmeriFreight was great. The only trouble was that I did not understand the process and sometimes you might not know who's picking up your bid until a few days before. But otherwise, the communication with the actual driver was fine. He sent me an address that worked that was close by to pick up the vehicle, and I was in and out of there in 10 minutes or so. The car was transported from D.C. to Colorado for about 1,600 miles and the cost was exactly what I expected. But the delivery was a little back and forth. I was fortunate to have someone in Colorado who could accept the vehicle early but I was told a few different date possibilities. Then, the vehicle ended up being three days early, which wasn't a bad problem to have, but had I not been here or had someone who could accept the vehicle, it could have been a problem.
Reviewed March 26, 2023
After I got my initial quote, AmeriFreight was quick to reach out to me and call me first and take the initiative in doing that. So, that already gave them a head start over the other companies because they were more on my radar. I spoke to someone from the company and they also had a good price that they quoted me for. They gave the best quote and that was something that was very important to me.
The day before the delivery, AmeriFreight called and asked me if I would be available the next morning between the hours of 6:00 to 8:00. And they told me they would text me once they were five minutes out and that I should meet them at the delivery point. So, I went, and the driver got my car off of his truck, and we both looked at the vehicle, made sure that there were no damages. I signed off, I gave them the payment, and that was the end. I would go with them again if I were to ship another car.
Reviewed March 25, 2023
The driver was super friendly. He called me and coordinated with me. Then later, I hadn't heard an update so I called him. But he didn't know because he was already somewhere else, but he pointed me in the right direction to get the answers I needed. The car was supposed to be delivered on a Thursday. It was not guaranteed, but I really needed it to be delivered Thursday. It was delivered on a Friday. The driver called an hour ahead of time, and then 20 minutes ahead of time. It was pretty easy.
Reviewed March 22, 2023
I contacted Amerifreight about moving my 08 Dodge Ram, I was quickly contacted back and put in touch with my contact Chandler. She and the other customer service representatives I was in contact with made this process very easy and efficient, Chandler was such a pleasure to work with. The entire crew embodies what good customer service should strive to be. I can’t say enough this was the best customer service I’ve ever dealt with and I will gladly use this company and the service they offer again. Quotes are honest and upfront. Thank you AmeriFreight it was a pleasure doing business with you!!
Reviewed March 21, 2023
I shipped my car from Maryland to Seattle, and I couldn't think this process would be easy with your service. Harry ** was responsive and responsible. I was stressed about trusting and shipping my car with any carrier. But my experience with AmeriFreight was great. I got my car within a week. Thank you!
Reviewed March 17, 2023
I was sort of on a tight timeframe that I needed to get the transport done and Amerifreight was the best suited to get that and find me a transporter. As soon as I talked to them, one of the first things I explained was, "You know, this is sort of best of conditions. If we can get this, it may vary by a few $100 or so." The final quote was right in line with what they had set my expectation around as well. The driver was fantastic. I could not have asked for better updates along the way and coordination with both the pick-up status of the delivery date and arranging for the delivery. He was top-notch. Amerifreight did a really good job on both sides. I've used them twice. I had even some tighter constraints on the second transport and they were able to find me a transporter and the transporter was excellent and met the accommodations and at the price point we had discussed.
Reviewed March 17, 2023
The rep from AmeriFreight was awesome. She was super helpful. The driver was super helpful, too.
Reviewed March 17, 2023
I had a very good experience using Amerifreight to ship a truck. The agent was nice and helpful and responded quickly to messages and calls. The driver sent went above and beyond with communication and assistance in parking the non running truck exactly where we wanted it. Overall a great experience.
Reviewed March 17, 2023
The first person I spoke to was very knowledgeable and told me pretty much how things worked with AmeriFreight. I shipped two Toyota cars from California to Texas, and for the pick-up, they called ahead of time. Then, they showed up on time and the guy did an inspection. Everything went well with the delivery, too. The trucking trailer was nice and took good care of my vehicles. The cost was a little high but other than that, the service was flawless.
Reviewed March 17, 2023
Setting up was great. Pickup happened a day late, which was a bit frustrating. But everything leading up to it was fine. AmeriFreight was responsive. They found a way to communicate with the driver who was able to communicate then. He ran a bit behind, which enabled me to have a better plan than simply hoping. But it was good.
Reviewed March 16, 2023
Both the agent we dealt with to search for the trucker and then the truck driver did a great job for us. Communication was honest and clear, and our car was received in the other side of the country faster than projected. I recommend them.
Reviewed March 14, 2023
The only thing that I would request is that you would be able to track the transport. Overall it was a great experience. The driver was very careful with my car, and did a very good inspection of the car.
Reviewed March 14, 2023
Courteous and friendly staff especially Leica my rep. The driver was great and made us feel confident. As my first time transporting a vehicle, more detail of how the charges and transport bidding works ahead of time versus the quote given is important to understand when you receive a call back for an available transport. That would have helped with making a decision more confidently. Now that I know, the next transport will be a lot easier. I am thankful I went with AmeriFreight and will use them again.
Reviewed March 14, 2023
I appreciated that Amerifreight called me to ask if I was still interested in getting my car shipped. Mr. ** was professional. He showed interest in what I needed to get my car shipped across state. I also appreciated being able to text and not always email or call to get answers. The only problem I have with Amerifreight is the carrier that was used to ship my car. They (I Deal Transport Inc) was not professional nor did they care about my vehicle. When approaching my residence they broken several branches off of my neighbors tree, in which my husband had to clean up. Documentation was not clear or good. He (driver) didn’t sign any of the documents.
There was no update as to where they were. The drivers contact information was not provided. Only contact number we were given was to an individual who was actually the boss and not the driver. When we called that number we only got a recorded message to the business itself. Much much later, after calling Amerifreight again to get updates, I got an update from Amerifreight stating that they would be there earlier than expected. Good news-right? Wrong!!!! When that day came, we got no communication from them-(driver). Just a no show. (Inconsiderate of customers time). I had to contact Amerifreight. I got no communication regarding the actual arrival date until days later.
When the carrier finally arrived, he was one day late from the original timeline. He (driver) was trying to speed through the process of delivery so that he could leave. There was damage, which I did report to the AFta insurance I purchased. After filing a claim in the very short 48 hrs we had to do it in, and going through many hoops (several emails, calls etc…) my claim was accepted. So far, after all my information was accepted and the claim process had started, I have not heard anything further. The reason for my rating and dissatisfaction was “mainly” with the carrier that Amerifreight used.
Your company states that you only deal with the best rated, reliable, safe carriers. “I Deal Transport Inc” shouldn’t have been on the list. The purchase of Extra insurance, (which should not have been needed) and the insurance the carrier was covered under was useless!!! There were way too many loopholes to free them from any responsibility to pay for the damages that were done! Customers should never have to go through that. Especially because of the high price of shipping the car. Please rethink the carriers that you use and change the statement that you only accept the best rated, reliable and safe carriers. Which was “not true” in my case!
Not totally satisfied customer,Mrs M **
Reviewed March 14, 2023
Setting up the transport was hassle-free, and the organizer was very professional, knowledgeable, pleasant, reliable, and did everything they said they were gonna do. The transport was from Redlands to Kansas City, and it took as long as they said. The driver and I had regular and consistent communications in the late evening, letting me know where he was and how long he was gonna take to get to me.
During the delivery, I got a call from the driver, and he told me that he was nearing the location where I wanted the car dropped. He informed me several hours before he was going to be at that destination with my vehicle, so I had plenty of time to plan my evening, cook, clean, get some work done, etc. When I met him with the car, it was nighttime, so I took my husband. We did a circle around the vehicle to ensure no damages, then we handed off the landing payment. It was very coordinated, we were given plenty of notifications, and my vehicle was secured.
I've used AmeriFreight more than once. I also refer them to other people, and they have had good experiences as well. It's hard to trust people with your car. You don't know what's gonna happen. However, AmeriFreight is a very good organization. They get right on your request, and if you tell them when you want your car to be picked up, they're not gonna call you a moment before it's time for pickup. They're very calculating, and their timing is perfect. If you're gotta fly out, they're gonna get your car on time and you're not gonna have any airline issues.
Reviewed March 13, 2023
Price quotes seemed like a blatant lie. With the actual price ending up being over 300 dollars more than the quoted price. Overall I would not use Amerifreight again and would spend the time reaching out to shipping companies directly. I gave a date for when I needed my car shipped. It was not picked up until the day I stated I needed it by even after calling and being reassured that my car would be here by the date I specified.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed March 13, 2023
Dealing with Rosalind ** was an easy and very pleasant process. She put me in contact with the driver to facilitate the smooth operation which involved my daughter on the front end and both myself and my wife on the receiving end - everything went without a hitch. Rosalind was on top of her game - professional, courteous, efficient.
Reviewed March 13, 2023
Great communication and management of my delivery! Multiple options to choose from even though I changed the variables on them. Delivery was on time and in great shape in an enclosed trailer and he pulled it right up to my door. Good communication before during and after the drop.
Reviewed March 13, 2023
Called on Friday night and they posted it. It was picked up noon on Saturday and delivered 1200 miles later on Monday morning. Great experience. Only transport company I will ever use. Couldn’t be happier. Driver communicated every step of the way.
Reviewed March 13, 2023
At first I had a great experience, but once my service was paid for I was never able to get in contact with the person helping me again despite texts, calls and emails. I was quoted $100 less than actually charged, and it wasn’t explained to me that I’d be paying separate for the brokers fee and actual service so when the company showed up and expected me to give them cash or money order I wasn’t prepared. The company I was set up with was also incredibly unprofessional, but I realize AmeriFreight isn’t responsible for them. My car did arrive in good condition which I’m thankful for.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed March 13, 2023
The service was very quick, the company got someone to pick up my car within posting. They have great communication and they contacted me numerous times to make sure everything went well! I’ve used this company twice to ship my car from Michigan to California and back and I will use them again in the future.
Reviewed March 10, 2023
Wow, this service was fast! Two vehicles shipped from Cali delivered to Texas in just a few days. Wonderful communication every step of the way. Excellent service. The best company to send your car. Safety and efficiency. One hundred percent recommended. Matt ** was nice to work with. He maintain communication with me before and after my vehicle was delivered.
Reviewed March 9, 2023
Re: Order #**. Harry ** of AmeriFreight seriously saved the day for me! After dealing with another company to ship my car across country; which included 2 no-shows, trumped up last minute costs and no guaranteed arrival date, Harry put me into the right hands to ship my car out immediately and with updated correspondence as it moved across country. If I would of went with them sooner I would of saved myself 2 months of stress and tears. Thank you Harry!
Reviewed March 8, 2023
Amazing job! Chandler was very attentive and responsive to all inquiries. We were able to book my shipment and have my vehicle picked up within 24 hours. Chandler communicated throughout the entire process to ensure a great experience. Would highly recommend!
Reviewed March 6, 2023
AmeriFreight reached out to me pretty quickly - within a day of when I asked for a quote, and signing up was pretty easy. I needed to transfer my car from California all the way to New Jersey and it was a kind of last-minute thing so I was glad that everything was able to work so quickly. I had a short window of being able to get the car and the person I worked with was really helpful and flexible with the challenges I was facing with the car.
Reviewed March 5, 2023
I needed to move the car from Illinois to California. I contacted AmeriFreight and they were flexible. I talked to Jasmine and she was very helpful. They were dealing with the courier places and she was working on the case. But it was not explained to me how the pricing worked. When I went on the website, it said that the transport would cost me around $1,029 and I thought AmeriFreight was going to get that price for me. I didn't know that they were the broker and they had to look for different couriers. Then they were giving me different prices. It became 1,413, then it was 1,250. I told them that the max that I could give at the time was 1,100 and in the end, it came out around $1,150. So, they still gave me a price close to what I wanted.
The driver was good but he should've delivered on a Saturday and at noon, nobody called me. So, I had to call the driver and he said he was delayed for one say. On Sunday, he didn't call me until he got right here. He also changed the location of the delivery where he didn't deliver where I lived. He had a place for me to go and pick up the car. But the day he delivered was the exact day they promised and all in all, I highly recommend them.
Reviewed March 4, 2023
When I was transferring from California to Maryland through AmeriFreight, the driver had some trouble getting into the apartment as there was some clearance of his truck that wasn't able to get there. But overall, it went smoothly. Also, because there was a language barrier, there was a lot of frustration when it came to communication. We weren't able to communicate what we wanted to say or try to give him directions. The cost was a little bit expensive, too. But I would tell others to go with the service. They should just make sure about who their point of contact is.
Reviewed March 3, 2023
Everything went exactly as planned. The driver was excellent. He kept me informed on what was going on.
Reviewed March 2, 2023
Amerifreight's service is exceptional. Another transporter could not get the transport done and it was almost leading to a month. But Amerifreight was able to, from start to finish, get it done within 15 days. The communication was great and so was the quote. I wanted an enclosed carrier, and they were able to identify an enclosed carrier. The gentleman that helped me with the scheduling told me the transporter that I originally had scheduled had nine open bids. It was a bunch of confusion. He told me, "You need to call them back and tell them they need to take the listing down because they got multiple listings. They're pretty much bidding against themselves for one vehicle." I called back, got their schedule, and worked with him. Everything was scheduled within a week.
The pickup went smoothly. I didn't wanna utilize my credit card because they required me to send a picture of it. He worked with me and the driver for me to be able to use Zelle. I had to reach out to the driver a couple of times for them to let me know when they pick the vehicle up. I was using Zelle, and Zelle only allows $1,000 limit a day. He didn't message me or let me know he had picked the vehicle up, but the Chevy dealership that he picked it up from told me the vehicle was in a transport truck. That was the only hiccup but that was resolved within a phone call. I reached out to AmeriFreight and AmeriFreight reached out to the dispatcher.
Reviewed Feb. 28, 2023
This would be my first time transporting my vehicle from Houston to Concord, CA. safe to say I will be coming back when I need to bring my vehicle back home. Reliable. On schedule and no issues. The process was very easy.
Reviewed Feb. 28, 2023
I've dealt with shippers before, but this time was exceptional. My company was AmeriFreight, and my guy's name was Harry **. Harry was topnotch. He was with me every step of the way. His correspondence was frequent, and timely. I never felt like I was out in left field. Thank you Harry, you're a good man.
Reviewed Feb. 26, 2023
AmeriFreight's rep was the only one who explained the process and was very good at follow-ups and sounded like he was not recently released from jail. He was the only one who did what he said he would do. He said he would look for a carrier and got back to me in 30 minutes, and said he would fill something out and send it to me in email, and it was in my inbox. So, the difference with them was they seemed like an actual business and not like a guy with a pickup truck who was just hauling cars. That RV went across the entire country without a scratch. And everyone was professional. I expected to pay a lot more because they put the RV on an open bed truck. So, I was very happy to pay the quote. And it was in the middle of everything else. Their rate was competitive.
AmeriFreight goes out and hires an actual driver, and that's a different company. Both of them were wonderful. But it would be challenging getting reviews with AmeriFreight because a lot of people think that the person who dropped off their car is AmeriFreight. AmeriFreight is a broker. But one of the things that they did, which was different than everybody else was that they called me and told me the customer feedback and the history of the people who they got quotes from. So, while I was not involved in hiring an actual driver, I knew something about the driver. In one case, the first driver we hired didn't respond within 24 hours, and AmeriFreight called back and said, "You know what? That's not a good sign. Let's just go with somebody else." Which is great because that took all that off my plate and showed me they weren't just trying to make a fast buck. I would call them in a heartbeat.
Reviewed Feb. 23, 2023
The process was very smooth and easy. Chandler ** was an amazing help. She found me and carrier right away and stayed in contact with me the whole time until my car got picked up and until I received it. And I received it a few days early so it was great.
Reviewed Feb. 23, 2023
Gina, the lady I spoke with at AmeriFreight, was very helpful. She was great. The truck was picked up on a Wednesday and dropped off on Friday. The whole thing went well.
Reviewed Feb. 23, 2023
AmeriFreight's rep was knowledgeable, really helpful, and easy to get ahold of. The driver was the same way. He was really nice, answered all my questions, and easy to get ahold of whether I had to call him or text him. For the delivery, I had to get my aunt to meet him and pick up the car because we were behind him driving across the country with my other vehicle. He wasn't able to go to the house because it was in a cul-de-sac, so they just met right down the road and it wasn't a big deal. The car arrived with no damage and it was in good condition. For the price, I was quoted 1,200 and it ended up being 16. But I took the first offer that was given and what I was told, when they came and picked it up, was what I paid. So, there was no discrepancy there. It was a painless experience and as far as how terrible moving can be, that was pretty easy.
Reviewed Feb. 23, 2023
I shipped from Steamboat Springs, Colorado to Holly, Michigan, and the person that I was working with from AmeriFreight was very friendly and helpful. The person they contracted to do the pickup was also very friendly and quick, but there was a language barrier and there was a lot of miscommunication. There was a time period that I waited for several hours at a location anticipating that the pickup would happen, and it didn't end up happening until the next day when I had no notice. I was told that they were there and the pickup location is a place that's about 45 minutes away from where I live. The car arrived and it was in pristine condition and this was the lowest price, but the pickup was a very frustrating process. The final cost was much higher than the initial quote by several hundred dollars too and that was disappointing. However, we live in an area where there weren't a lot of options. So, I chalked it up to it is what it is.
Reviewed Feb. 23, 2023
It was easy with AmeriFreight. I talked with the driver on the phone. He went to where he was supposed to and put it where it was supposed to be at my house. I would use them again.
Reviewed Feb. 22, 2023
I've done vehicle transports before and it's usually an awful and broken experience. Not at all with Amerifreight, the service was phenomenal! My rep (Chandler) was top-notch, communicative and very kind helping me every step of the way. Will definitely use again!
Reviewed Feb. 20, 2023
Jazmin ** did an excellent job in explaining the process and all the steps along the way. This was my first car shipping experience and I'm super glad I had Jazmin to guide the way. I would highly recommend AmeriFreight if you need your car trucked to another location.
Reviewed Feb. 18, 2023
This was my second time using AmeriFreight. I had good success the first time, so I stuck with what I knew. They provide good quality service.
Reviewed Feb. 18, 2023
My daughter did this college program shortly before COVID hit and then she came home, and then went back to finish out for four years. So, we used AmeriFreight the first time to take her down there and bring her car back home. AmeriFreight had the most reasonable price at the time and positive Google reviews. Then, we used them again and this is my fourth time.
My daughter moved to Florida at the beginning of the semester and then, we used them again to return the vehicle home at the end of the semester. The customer service reps have always been very detailed. They've always emailed me back, called me to confirm that everything went fine, linked me with the carrier, and provided the contact information upon my request and who the carrier would be. Specifically, the last two times, we took my daughter down there and when she came back, the carrier was being dropped off or pickup time was not accurate according to what they had told AmeriFreight. So AmeriFreight was very proactive in making sure they maintained contact with me to make sure I finally received my vehicles.
This last time, the carrier was already en route to my home before I knew it. So, the driver arrived prior to me because I was at work. There were two vehicles and he had already parked them in my driveway. He had filled out the paperwork and I just did a brief walkthrough. The only issue was that the carrier didn't give me enough notice so I was rushed. The cars were two days late so I called to get an estimated drop-off time. And that was when he informed me that he was 25 minutes away from my home.
Reviewed Feb. 18, 2023
I arranged the transport, and AmeriFreight's customer service was great. The car was picked up before we left for California. We were flying out, and I was worried that it was going to be delivered before we got there. In hindsight, I contacted AmeriFreight and they contacted the carrier. I was told I had nothing to worry about, that it was scheduled to be delivered within the time period that we would be there.
The driver was not an English speaking person so there wasn't much of a conversation. The pickup was supposed to be house-to-house, but he asked me if I could bring it down to a shopping center along the highway, which I did. There was no problem. Also, the carrier was supposed to pick up the car on Monday but they picked it up on a Sunday night. They were going to deliver it on a Monday, but it was a holiday, and I didn't realize that they needed cash or a cashier's check. I thought they were doing credit card and the banks were closed on Monday, so they ended up delivering it on the following Thursday. They delivered the car right to the house, and everything was fine. I’ll use AmeriFreight again.
Reviewed Feb. 17, 2023
Amerifreight could pick the vehicle up in a day or two. The others were gonna have to take two weeks before they had a schedule to pick it up. The reps with AmeriFreight knew what they were talking about and everything they said to me was right on. They had warned me that the quote was low, and it was probably gonna cost me about a dollar a mile. That was what it cost me. However, the driver did not call and tell me he was anywhere near. He showed up at the house when I was at church. I preferred they not come to the house because there's no place for them to turn around. He was going to have to back up the road about four miles to get to where he could turn around.
We found a little church that had a big enough area to where he could pull in and back out, and turn around that way. But I would have preferred it that he told me. I would've met him downtown somewhere. We have an old Walmart store. It would've been perfect to drop it there. He couldn't speak English well but other than that, we did fine. We had a little problem with the car. It had some kind of idiotic security system on it which wouldn't let the car start. We found later why and got around it. But at that time, we had to push the car off. He helped us push it up in the yard. I'd use AmeriFreight again.
Reviewed Feb. 16, 2023
The quote AmeriFreight gave was great. It was $2,000 less than what I was quoted to move something from Mesa, Arizona to New Jersey. The rep who helped me couldn't have been more helpful. It was amazing what she did for me. She was gonna fill out an accident report for me. But the insurance lady wouldn't let her.
Reviewed Feb. 16, 2023
I was educated on a few things about the transport and what they do, how they do it and the workings of the price. I got a phone call from the driver when the car would arrive, and we arranged to have somewhere where it was dropped off. They called me and told me we meet them at a spot, then we drove them back to the truck.
Reviewed Feb. 15, 2023
The AmeriFreight rep who helped me was great. Super responsive, very informative, checked in throughout the experience and overcommunicated, which I loved. The cost was also accurate. It was a couple of hundred bucks more than what they said initially. But it was fine.
Reviewed Feb. 15, 2023
I wish AmeriFreight had better communication as far as 24-hour service when I'm communicating with operators. The quote process was also annoying. I was originally quoted a specific rate and I was never told that it was a bid rate which could fluctuate from there. We got an $800 rate and we ended up paying $1,700. So that was double. Also, I filled out the form and had a scheduled time, but they said they'd get back to us by this date and it ended up taking two more days. Other than that, the driver that delivered was great and the delivery went smoothly. The transport was from Texas to California and it took a few days.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Feb. 15, 2023
AmeriFreight found someone to ship my car the fastest and they gave me a great deal as well. The rep I worked with was nice and helpful.
Reviewed Feb. 13, 2023
Started the process 7 weeks before desired move date. Moving two small cars from Virginia to Texas. Quoted $1751 and it dropped to $1748 on the official quote. After initial exchange of information I sat and heard nothing. I called three weeks out and asked about progress and was told by Amerifreight rep not much happens until at 10 days to a week out. Getting nervous. Waited 6 days out - still nothing, and told again not much happens until a week out. Reminded sales rep it less than 6 days now. Four days out still nothing. I have everything else scheduled to go. Really beginning to panic a bit. Planning on leaving the cars and flying back to move them myself. Told he'll increase the offer price.
To be fair it was always reasonably easy to contact the AmeriFreight rep , but I had to contact him. I was never contacted, and I always felt at a loss. Finally 2 days out get someone! It'll cost $1600 and I'll pay them at PLUS now I have to pay AmeriFreight rep another $820? For what? Only it's too late. I can't do anything about it. Then the truck driver asks to pick up a day earlier! I have to scramble to make this work, he shows up 4 hours late and it costs me another $100 to rent a car to cover things. Then the truck driver had a delay for 1.5 days on route due to mechanical problems. Another $100 in rental car. He finally arrives at 9:00pm on Saturday and say he can only take cash??!? And he's sorry no one told me ahead of time. He hears that folks aren't told it has to be cash a lot of the time.
So now I'm scrambling to get $1600 in cash at 9:00pm in a new city. And then I do not get any receipt - I photo'ed him, the bill and the cash. Cars were fine thankfully. Pathetic. I was going to simply write it off as a learning experience and leave it alone. But Amerifreight has been hounding me with text messages and emails for a review. Then fine. Here it is. If you are moving across country, get the car shipping quote from the movers and go with it - period. Do not go with AmeriFreight.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Feb. 12, 2023
My car was supposed to arrive 2 days ago and has still not arrived. AmeriFreight is closed now, and the number I was given for my driver is a disconnected number. I have no idea when my car will arrive, even though I agreed to pay EXTRA to have it delivered two days ago. I have no way of getting to work tomorrow without my car.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Feb. 12, 2023
I have dealt with several auto transport brokers, some of whom I find opaque and uncommunicative, and Amerifreight is the most honest and transparent. They also follow up and make sure that things are going well. I like and trust this company.
Reviewed Feb. 12, 2023
Dealing with AmeriFreight was reasonable and I'm sure comparable with other brokers. The rep I dealt with was helpful and on top of everything through the initial process, then just disappeared when I needed further assistance. I just wrote it off that they got the payment so moving on to the next potential customer. Keep in mind that AmeriFreight like others are brokers only, just like the tons of moving brokers you see all over the internet. Thus when the actual party shows up to do the work they can throw an upcharge at you which most of the time they will. In my case I was told the items I packed in my vehicle wasn't done properly thus an extra $200. Standing in the middle of the road I'm explaining I did everything just as my rep advised.
The driver's answer was, "That was the broker and we do the work thus we have full authority now. Either agree to the additional payment or I leave without your vehicle." Just as movers that work with brokers, you're stuck between a rock and an hard place and have to accept what they're doing. I did realize the driver was a big soccer fan which I am also and started talking World Cup. That did earn me a discount of additional charges down to $100 which I shouldn't have had to pay anyway. 3 stars because the job got done in a timely manner with no damage.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Feb. 12, 2023
I had a good experience with Amerifreight and especially Melissa who was following up with me to make sure that everything was going well. The carrier did a good job and I am very happy with the service I received from Amerifreight.
Reviewed Feb. 11, 2023
Nice people to work with. Price point was right in the middle. The car carrier company that actually picked up the vehicle was decent and fast, 3 days Boston/LA. One word of advice… Pick up and drop off times are very fluid…It can change by a day. It depends on the pick up and drop offs prior to yours.
Reviewed Feb. 11, 2023
AmeriFreight scheduled my car delivery with a price less than what another major competitor quoted; when I needed it delivered; and the car was safely delivered. Harry in AmeriFreight's customer service was a standout: He was friendly, explained everything clearly, easy to reach, and came through on a safe and timely delivery at a reasonable price. I would use AmeriFreight again.
Reviewed Feb. 11, 2023
AmeriFreight treated me professionally and honestly. I am happy to recommend this company to other consumers and plan to call on them myself for any future personal auto transportation needs. I even spoke directly with the owner of this company who faithfully delivered on all commitments that she had made regarding the transport of my SUV Lexus vehicle.
Reviewed Feb. 9, 2023
The agent, Malia, was really good and helpful. She did a great job. The price was great. The first carrier assigned to me didn't show up. But it was not AmeriFreight's fault. He backed out at the last moment and then he asked me to transfer my car 70 miles because he didn't want to drive to my location. He was terrible. But the second guy showed up and did everything perfectly. He was really helpful and friendly. He was really amazing. I'd definitely use AmeriFreight again. The price was good and my experience has been great.
Reviewed Feb. 6, 2023
I was pleased to use this company. They were very communicative and transparent. My car came from California to Virginia and was scheduled for pickup on 9/30 with the arrival date of 10/10. The carrier contacted me the day after my car was picked up to let me know that the car was picked up with the ETA. The driver contacted me 6 days in to let me know my car would be arriving 10/8. On that day the driver gave me an ETA and location for pick up. The driver was great, my car arrived dirty from travel but was in the same condition as it left. Overall the whole thing from start to finish was pleasant. The only reason why I give this 4 stars is because I called another carrier and they gave me a lower price (I know they have a good reputation because my friend who used them). It was too late for me to cancel with this company however I am happy with this company.
Reviewed Feb. 5, 2023
I went with a different company at first, and they quoted me a price which was good but then they weren't able to find a driver to fulfill that price. So, I ended up going back out and finding AmeriFreight, which charged a bit more money but was able to perform the job. The driver showed up a little late, but my understanding is, there was some traffic caused by an accident along the way. My car arrived in good condition. My experience was satisfactory.
Reviewed Feb. 4, 2023
We needed to transfer our vehicle due to a house move from Seattle to Denver. The procedure at AmeriFreight was easy to use and their price was reasonable. The whole process took a week. The communication was simple. They called to let me know when they were dropping them off and they met the timeline. They did it exactly as they said they would. They provided a fair service. It was good value and they completed the services as we contracted. I would use them again.
Reviewed Feb. 3, 2023
The driver was early. I felt bad for him. He had to wait for me. There wasn't anything I could do to get there any earlier. But he needed the extra time because he had a hard time loading it. It wasn't communicated to him that it was a convertible. He had planned on putting it on the bottom and then he needed to put it on the top, and then he had to move some vehicles around. So, it took a little bit longer than he had anticipated. Also, it got there two days earlier than we were anticipating. But he was nice to me. He also did his job really well.
Reviewed Feb. 3, 2023
I would Cosmo 10 stars if I could! From the moment I contacted AmeriFreight to obtain information about shipping a vehicle, to arrival of both vehicles in perfect condition after a 2,700 mile relocation, AmeriFreight and Cosmo were outstanding! Cosmo took the time to explain in detail how the process works, and as someone who's never shipped a vehicle before, I had a lot of questions. Cosmo was very patient with me and was available whenever I called throughout the process. Cosmo is the reason I chose to do business with AmeriFreight instead of another shipment broker. Thank you Cosmo!
Reviewed Feb. 2, 2023
Customer service was good and the quote was awesome. But the delivery didn't go as well as I would have liked. The truck of the driver who had my vehicle broke down on the side of the road. That pushed back the delivery day because they had to send a new truck to pick up all the vehicles that were on his truck to complete the delivery. I'm a travel nurse and I wasn't close to the hospital. This increased my expenses Ubering back and forth.
I asked, "Is there some kind of compensation?" The original customer representative that I had spoken to had relayed that, yes, I would get some kind of compensation or even just a little portion of my pay removed, but that never happened. When I spoke to the driver, he was like, "Oh, let me call the supervisor." But he never called the supervisor. I tried calling the supervisor myself multiple times and left multiple messages. She never got back to me. It was a little upsetting to me because I got my car three days later and I was not compensated.
But I know these are third party providers. That's why I'm not blaming AmeriFreight. But I'm upset. I couldn't call AmeriFreight and complain about it because they have nothing to do with the issue.
Reviewed Jan. 31, 2023
I like Amerifreight's response to me and their price. Their customer service is excellent. I worked with Reginald, and he negotiated the quote back down to his original quote. I had some other calls with some of their other reps. Reginald was so much more thorough and transparent. I felt comfortable with him.
Reviewed Jan. 31, 2023
Amerifreight gave me a military discount. The rep was very helpful. The driver got the car from Highland Park, Illinois to Chesapeake, Virginia in two days. He was very responsive and had cell phone communications. He put the car right where I asked him to. It was very straightforward.
Reviewed Jan. 30, 2023
Worked with Harry ** at Amerifreight for the 4th time and received same excellent service as the first time. Harry is always responsive with information, and to answer questions. Carrier was rated 99% and stayed in contact with status of delivery and their driver was super nice.
Reviewed Jan. 25, 2023
Christine quickly made arrangements to have my vehicle shipped to another state in a timely manner. She was readily available for any questions or concerns. She followed up after delivery of the vehicle to make sure I was satisfied with the process.
Reviewed Jan. 20, 2023
My rep was Reginald and he was good. But we had a little issue with the pickup. The carrier said they were gonna be there Friday, then they said Saturday, then it turned into Sunday. They finally got the vehicle picked up fairly late Sunday evening but Reginald stayed on the carrier to get it done. Once the driver picked the vehicle up, I didn't hear anything from him until he was 30 minutes from dropping it off.
The person I had at the other end of Virginia was communicating with the driver. He ended up dropping the vehicle off at 3:00 in the morning. But it wasn't that big a deal and I had GPS in the car so I could keep track of where it was along the trip. Other than that, the delivery went really smoothly. There's a mall in town that only has four stores left in it. I gave him the address and we met there. By the time we got there, he had the vehicle off the truck and was ready to get back on the road.
Overall working with them was good. There are always gonna be issues when you're trying to do logistics across the country. But everything that came up, Reginald dealt with pretty quickly. He made himself available. If I needed anything and I couldn't get a hold of him, just send him a text and he got back to me pretty quickly.
Reviewed Jan. 19, 2023
I liked the cost for AmeriFreight's service. Their person was in communication the whole time. But I will never use the service again, not because they did anything wrong, but it's nerve-wracking for me to be three days away from moving and not knowing whether the car is gonna be shipped or not. I hired AmeriFreight when I could have done it with somebody local, a month ahead of time. I could have had the car picked up without being with a move pending leaving the state and not knowing whether the car was gonna be picked up or not.
Another thing was after we agreed and had everything set, they said I didn't respond fast enough within how many minutes so the transport was lost. The quote changed because they didn't have a driver. They said nobody wanted to pick up the car. They told me, "It's gonna be before Thanksgiving. Somebody will call you." But nobody did. The Monday after Thanksgiving, still nobody called. In the end, the car arrived and it's working good. But it was was nerve-wracking and very stressful. I would never recommend anybody do this if they're going to a different state.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Jan. 18, 2023
I'm not crazy about the whole process, but I would recommend AmeriFreight, if not, Brandon at AmeriFreight. Ideally, you want a private transport, but that costs a lot more money. So you put it out to bid and you get what you get, and at some point, it's out of AmeriFreight's hand. I got lucky. It's a roll of the dice who you're gonna get to pick up your car.
I chose AmeriFreight because Brandon was the most transparent about the process than any of the other companies I spoke with. Pickup was in Michigan, drop-off was in Maine. It was a couple of weeks to get an acceptable bid, and it was two days complete after that. I was notified when it was picked up, and the next day, I got a phone call from the driver saying he was at the delivery point. I arranged to have him meet me at a supermarket parking lot close to my house, because he couldn't get his truck in. He called me and said he was there. I went and picked up my car.
Reviewed Jan. 18, 2023
I did a transport from Los Angeles to Delaware and it was all great. Everyone was very responsive. From the start, everyone was reached out immediately. The driver called me a couple of days before the pickup and he also called me on the day of the pickup. He then called me a couple of hours before dropping off my vehicle and called as he was coming. AmeriFreight provided a great service. It was cheaper than the other alternatives but also very high quality. I would definitely use it again.
Reviewed Jan. 18, 2023
I really liked the first girl that I worked with twice. This latest time that I worked with AmeriFreight, I liked them still because someone got back to me. I tried to get ahold of a certain person because I was referred to them by the last person who I had really good rapport with and was no longer there, and I felt like I could never get ahold of them. Someone did call me back and was very helpful. I just wish the original girl was still working there because I loved her.
Reviewed Jan. 18, 2023
I used AmeriFreight twice cross country. The pick-up was really easy. They arranged a time. They were able to work with me and also my father who was holding onto my sister's car at the time without any trouble. It was a really complicated situation and they were able to handle it really well. My father's an infectious disease specialist in New York. They were able to work around his schedule to make it work, as well as coordinate with me states away to make sure that I was able and available to pick up the car on the day that it was being delivered. The agent that I was working with was really wonderful. We had to change a couple of times the shipment dates because of my father's availability and she never acted like it was frustrating. She just worked through it.
Reviewed Jan. 18, 2023
Our main agent from AmeriFreight, Hasma, was very personable, and he made sure that everything was taken care of. As far as the quote, it was really good. Originally, it was 1,400, but it ended up being 400 more, which isn't bad. Hasma was really accurate with what he thought it would be, and it ended up saving us a lot of money. Overall, I was happy with AmeriFreight's service.
Reviewed Jan. 18, 2023
They were very responsive, timely and very customer service-oriented. I had a great experience. Easy and convenient.
Reviewed Jan. 18, 2023
The person I talked to was really nice and helped me out greatly. My vehicle showed up a day earlier than he said.
Reviewed Jan. 18, 2023
Setting up the transport with AmeriFreight was very easy. The rep was very communicative, and she gave me some great options. The driver then texted me a few times to locate a pickup and drop-off point. He was a very nice guy. I talked to him for a bit when he was picking the car up, and I felt safe with him driving the car. I also appreciated him being on time and on top of it. The pickup point was in Del Mar, California, while drop-off was in Atlanta, Georgia.
The driver picked up the car on Friday afternoon and dropped it off on Tuesday morning. He gave me a call the day before delivery and told me around what time it will be. I said, "That looks great." We came up with a spot that was convenient and easy for us to meet up. He then got the car unloaded, got it out to us in less than two minutes, and the car was just like when we gave it to him. Overall, AmeriFreight is easy to work with, and they have good people and got the job done. Also, the quote was right around where I thought it would be, which was a fair price.
Reviewed Jan. 18, 2023
Amerifreight advertised a cheaper price, but it wasn't cheaper by the time it got here. The rep told me that the price online was the minimum and they’ll add later on, so I knew what I was getting into. The rep was great, and the delivery was good. The driver communicated with me, but I could hardly understand him on the phone. He was from Georgia, and he had a weird accent, but an hour of talking to him after he got here, I could understand him.
Reviewed Jan. 18, 2023
I left a vehicle to my son and I wanted it returned. We spent a bit more than we were planning to spend, but it was okay. We just wanted to have it taken care of before the holidays. The AmeriFreight rep was really helpful, but I didn't really get a communication till the driver was nearby. I was on the way to an orthodontist appointment with my daughter and I was like, "What?"
The driver ended up bringing the vehicle straight to my home. It was just that my husband was not answering the phone and it made everything crazy. He's not always near the phone. However, everything worked out in the end. We got the van, and it was great to have it back. It was just a bit hectic between the time of delivery and after delivery. It would've been nice if the driver texted me where he was at and let me know that he was gonna deliver it, or if he could've let me know the day before, so that it wasn't so crazy that morning he came.
Reviewed Jan. 18, 2023
I shipped a 2001 Chevrolet Corvette, and it went really well. The AmeriFreight rep explained the process. They list the shipping job on a network, then whoever wants to pick it up and bring the car back picks up the job. So, the rep listed it and said he got a quote back right away that was $700 and it was an open trailer for the car. I said, “Okay. That's fine.” He said, “Okay. I'll go ahead and go forward with that.” About 10 minutes later, he called me back and said, “I got a better offer that's cheaper and an enclosed trailer.” That was nice, and I liked that. He could have just taken the very first offer and his job would have been done, but he stopped and called back ‘cause a better offer came in. That was a little above and beyond.
Reviewed Jan. 18, 2023
The customer service that I received was very good. The reps were very honest, transparent, and highly competent. Also, the quote was fair, in line with everyone else, and the service worked out just fine for me. I was satisfied with it.
Reviewed Jan. 18, 2023
I needed to transport a 2016 4Runner from Columbus, Ohio to Carver, Massachusetts, and I had my friend, Christine, make the arrangements for me. She did some research and AmeriFreight was the one that came out on top. It turned out to be the best price for that activity too. According to Christine, the reps were very cool, and the fellow that dropped off the truck was really nice. He came through a big snowstorm in Buffalo that weekend. The owner, Cosmo, was very pleasant as well. I told AmeriFreight that I would recommend them in the future.
Reviewed Jan. 13, 2023
Professional, courteous, and calls made for pick up and delivery on a timely basis. Smooth transaction for both pick up and delivery. Car arrived one day before expected which ended up as a good thing, since the next day shut everything down due to an ice storm.
Reviewed Jan. 11, 2023
Brandon is the best!!!! He took his time and get my car ship on the time I requested. Fast, safe and quick. I’d go back to him whenever I need to ship my car in the future. Highly recommended. Thanks again.
Reviewed Jan. 10, 2023
My car was transported from Florida to my home in Tiffin, Ohio in a very timely manner. The driver was very courteous, and kept me informed from start to finish. I appreciated his attention to keeping me up to date.
Reviewed Jan. 10, 2023
I'm going to start this by saying that this was my first time using a shipping company to move a vehicle for me. I won a car at an online auction and needed to have it shipped from CA to CT. Immediately I searched a military site to find a reliable company to do so. After finding AmeriFreight to have high recommendations I went with them. I called and the receptionist said everything I wanted to hear. My confidence was high up until the time my car was to be picked up, just before pickup I received a call from a man who was asking me questions I already told the receptionist. Anyways it seemed at that point all information and whoever was to make a move was on me to figure out.
I had to directly link the driver to the pickup organization, and figure out how to get to them. That might be just how this works but after a week of hearing nothing, I was told the shipment would be 7-11 days, I was informed by my AmeriFreight agent that the shipment was to be on time and I could expect arrival at the 9th day, two days from then. By noon on the 9th day I asked for an update and was told the truck broke down, got fixed and unfortunately couldn't be delivered until 15th day. I couldn't understand why, so I asked for the location to try and intercept my driver. To find out he was only halfway from CA! Meaning whether or not he had a breakdown he wouldn't have been able to deliver to me within the time period and being told the 8th or 9th day would have been impossible.
I ended up getting my car 2 weeks longer than expected, I think $200 more dollars than estimated [not a crucial problem] but I had to communicate with the driver personally to actually get accurate information. I wouldn't have been upset but why did I pay AmeriFreight? I had to do all the legwork and they just gave me false information and inaccurate time frames. I hired them to take away the headache of shipment confusion and they were the ones who made it time consuming and more confusing for the driver and myself.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Jan. 10, 2023
Rosalind was a fantastic agent. Very informative, kind, efficient and easy to reach. The entire process was a breeze thanks to her. I will definitely be working with her again in the future and recommend her if you are using Amerifreight!
Reviewed Jan. 10, 2023
This process isn't what I thought it was going to be. No updates on what was going on -- I had to keep contacting you. And then - last minute - told what's going to happen. No notice -- then the carrier didn't even show up multiple times. To add to that - there was damage - no one from your shop even replied to my email about it all at.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Jan. 10, 2023
So the gentleman that I was initially assigned sucked!! He never responded, was very arrogant and just did his job poorly. The lady, Rosie was amazing! Very helpful, communicative and friendly. What made this experience the best was the contracted driver we got!! He was awesome!!
Reviewed Jan. 10, 2023
Christine ** answered my phone call and made this transaction so easy and smooth! Christine was incredibly knowledgeable and helpful. She explained every step in the process and was prompt and efficient with all communications. I wouldn’t hesitate to contact AmeriFrieght for future out-of-state car purchases and completely recommend them without hesitation.
Reviewed Jan. 10, 2023
I am very pleased with AmeriFreight. I contacted them about a car I needed delivered to me from California to Florida. They found a driver and My car was delivered 5 days after it was picked up. Which was picked up only a few days after I contacted AmeriFreight. The young man that delivered it to nice and professional. He pointed out two things on the car he felt was not working correctly. Since I bought the car online, I was very grateful he showed me. He protected the nose of my car while transporting my car. I am very pleased and I highly recognize this company!
Reviewed Jan. 10, 2023
After much research of all the responses I received I narrowed my options. B’Yon **, at AmeriFreight, made this overwhelming task easy. He took care of everything. He kept me up to date via phone, texts and emails. I even changed my needs 3 times and he never complained and got it all done. Pick up was needed on a timely basis. No problem. Delivery was even 2 days early! Happy Customer!
Reviewed Jan. 10, 2023
The driver was great. Always called to update me on pick up and drop off times. Loaded a Jeep CJ and 26hp tractor. Both were loaded without issue and secured excellently. The only reason for 4 instead of 5 stars was price was a bit higher than others but they did a great job.
Reviewed Jan. 10, 2023
From the initial phone call the Amerifreight staff was the consummate professional… caring, concerned, informative and punctual. Our driver delivered our vehicle in perfect condition and ahead of schedule. Because our car is a convertible, he took extra care that it arrived spotless.
Reviewed Jan. 10, 2023
Everything was fine in the beginning. My broker explained everything and how things would happen. However, once he found a truck and told me the price I never heard from him again. Apparently, he went on vacation and didn’t have another coworker follow up with me or even let me know he wasn’t going to be available. This was my first time shipping a vehicle and it was 3k miles. I felt like once I paid the broker at Amerifreight I was dismissed. I emailed him twice and left a couple of voicemails and received no communication back except when he got back from his leave and informed me then. At that point my vehicle was already on its way across the country. He never checked up to see how it went when they picked up my car or how the trip went much less the delivery. The truck driver communicated with me very well thankfully.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Jan. 10, 2023
This was my second time to have my vehicles transported from west Texas to east Texas. Two the first time and one the second time. Both deliveries were on time with no damage to any of the vehicles. Kallie was the representative I dealt with both times. I recommend this company and be sure to ask for Kallie.
Reviewed Jan. 7, 2023
I've worked with AmeriFreight before and I didn't have any problems with the transport company that was assigned to me the first time I used them. The second time I used them for the transport service, they arrived to pick up the car a few days late, which is sometimes expected due to unforeseen issues, so no worries. When they delivered the car, it didn't have damage to it. My representative from AmeriFreight is Gina and she is awesome. I really like her. She's very attentive to your needs. My concern is that I'm now having an issue with getting the car fixed. So, we're going through that process right now. I would prefer that AmeriFreight and their representatives do a little bit more explaining when it comes to the bill of lading and the additional insurance.
The way the bill of lading was signed and handled, said that the car was in a certain condition, and I checked off the box for the damages, but I also found that I received it in good condition. But I didn't. The car was damaged. The driver and I marked it off. But at the bottom, I wasn't supposed to sign. But the driver told me to sign the paper. He wouldn't release the car unless I signed the paper. But because we notated the damages, it was like, "This doesn't mean your signing and saying you approve the car. It just means that you received the car and these damages are noted." That was what he said. But when you read the sentence at the bottom, it said, "I received the car in good condition." Although right above it, it notates the damages. So that bill of lading sheet is kind of misleading. Whereas the bill of lading sheet I had the first time was a lot clearer.
When I talked to a rep, she told me, "Well, your bill of lading, it had to be two different pieces of paper. It has to be one paper when they pick up your car, and a whole different sheet when you deliver the car." I said, "No, it's the same paper. I signed the paper when they released the car. And then, on the right side of the paper, you sign when you receive the car." She said, "Well, I need to see the paper where it was blanked on one side and written on the next side." I said, "Well, no one told me that." There are a lot of things that need to be more explained to the customer by AmeriFreight. So I'm still working with them. They're saying they're gonna fix it. But it's been a month now.
I have called Gina a couple of times, and asked her, "Hey, can you follow up on this? Can you help me?" But she hasn't been able to be as responsive now because she's busy. Normally, she will respond. I paid an extra $100 for the top plan through AmeriFreight, and it seems like I wouldn't even be able to use it. AmeriFreight is okay. This is just one transport company. I didn't have any problems with the other one. So, I'm satisfied with AmeriFreight in getting me a company and getting my car shipped. But I'm not satisfied with the part about trying to get them to help me resolve my issue, and they said they vet their transport companies.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Jan. 6, 2023
I have two vehicles, and me and my wife drove one to California. We needed the other one shipped. We saw a lot of good reviews of AmeriFreight, so we ended up going with them. It was super handy. I just went on the website and then put in the request, and it gave me a quote. When I put that I wanted to continue with it, I received an email first and then a call from Brandon. He was super nice, very professional and walked me through every bit of the process like exactly how it worked, and everything that I would need to do, and made the process very straightforward. The only thing is the bid that was put out was 1,200 but I did not know if there would be an additional cost for AmeriFreight service. It makes sense that there would be, but I was not informed of that beforehand. I still used the service. The price was fine. It ended up being 1,500. I still liked the service and would do it again.
Reviewed Jan. 5, 2023
Setting the transport up with AmeriFreight was reasonably carefree. We had to change the departure and arrival dates a couple of times before each occurred, then the time of arrival was about two hours later than it had been predicted. They spent a lot of time in the middle of the night with cell phone flashlights going over the finish of the car with a fine-toothed comb and found hundreds of tiny defects that I couldn't really appreciate.
The pick-up point was Manheim, Pennsylvania, which is about 7 or 8 miles from where the car was kept, and it took somewhere between eight and nine days to get to Palm Springs, California. By the time the car got to the destination, it was totally intact and unchanged, and I still didn't see any of the defects that they had recorded on their description. Everything worked out fine. The quote didn't include certain things like tax and insurance. Otherwise, it was the same.
Reviewed Jan. 5, 2023
The rep was very helpful when I was setting up the transport. But, a month out from when I was supposed to transport, I was gonna try and change the setup. It was difficult to reach the rep in order to do it. The pickup was at my house and the drop-off was at a hotel near my base. The delivery driver informed me that he was here and he was very professional. The delivery took no time at all and the vehicle was in good condition. Plus, the quote was accurate.
Reviewed Jan. 5, 2023
The representative I talked with answered all my questions and made me feel really safe about the process. It was a fair quote, and the delivery went smoothly. Where I live was not accessible with the driver's truck, so we just met at a pickup location. He took my Volkswagen Touareg off the truck and it was easy. Everything was amazing, and I would definitely use AmeriFreight again.
Reviewed Jan. 5, 2023
Everything was good. I was very well satisfied. At first, I thought the quote was high. But in hindsight, the price was alright. The crew didn't speak any English, but they could put it in the phone and the phone would translate it into English.
Reviewed Jan. 4, 2023
Setting up the transport was straightforward. The rep asked me what services I needed and the kind of vehicle I had. She was very knowledgeable about it. Any questions I had, she had the answer for me. The driver messaged me when he was gonna be there. He picked the vehicle up. When he was about to drop it off, he messaged my spouse to let her know where he was and when he was gonna be there. He parked on a road that he was able to get in and out of and drove the vehicle to her. It was still in good condition when it arrived.
Reviewed Dec. 22, 2022
Lecia ** helped me in transporting my vehicle from Baltimore, MD to Kansas city. It was delivered within a day and at fair price. Everything went well, the shipment was in perfect condition. It was a great experience working with Lecia and Amerifreight.
Reviewed Dec. 22, 2022
I recently had the pleasure of working with Harry ** at Amerifreight and I wanted to share a positive review of his excellent customer service. From the moment I reached out to Harry, he was quick to respond and eager to help. He walked me through the process of booking a shipment and answered all of my questions with patience and professionalism. Overall, I highly recommend Harry ** for anyone looking for top-notch customer service and a seamless shipping experience. He truly exemplifies the best of what Amerifreight has to offer.
Reviewed Dec. 18, 2022
The first person I spoke with at AmeriFreight was Melissa and she broke it down very honestly and explained it really well. She let me know that she can't guarantee that the first price is going to be the price that is going to get my car shipped across. She explained to me that it's going to be up to the actual carrier that is available. She let me know right away that I could always deny and wait if I wanted to and that I have all the control. I really liked that she was open and honest.
We used AmeriFreight one time and I chose them two times after that. They do a returning customer deal and they also do a military deal. I worked with Melissa the first two times and the third time, I had a different representative. He was very open, too. He said he wouldn't give me the military discount because it's not as good as the returning customer. I liked that. They're very honest and that's why I continue to go back to AmeriFreight. I wish there was a little bit more communication between the representatives and the carriers on our behalf. It sometimes feels like we get a little lost because everything just starts coming directly to the consumer, instead of having a little bit more of a transition.
The first two times, I ended up having the same carrier offer to pick up my car. They were pretty good. They communicated and they had a smaller trailer, so they were able to pick the vehicle up in front of my house in Connecticut. But it was difficult for them to drop it off where we moved to in California so they set up a drop-off spot. It was in advance. I knew it was going to be this day between these hours and they stuck to that.
The third time, it was a different carrier and it was not as smooth. They said they were going to be a few days late and then in the middle of transport, they said their truck broke down so it was gonna be a few extra days. He said the drop-off point was gonna be fine and they would deliver out front. But then, I got a call and he said he tried to deliver my car but he couldn't deliver it to the address. He said I'm gonna have to meet him. At the time, I was with a nine-month-old and it was very frustrating. I had to take a Uber to meet him. Thankfully, they were close by but I would have preferred a little bit of an advanced warning.
Reviewed Dec. 17, 2022
I chose AmeriFreight because they gave me the lowest quote, and I was able to use a student discount. But they need to be more clear as far as pick up. It was frustrating. They couldn't pick up from my actual house because it was a residential street. That wasn't clear until a couple of days before. So, I had to make all these arrangements to get the car to a lot. And when the driver dropped it off, I had to go to a Lowe's to get the car. That was the only annoying part. That took us a couple of days. But I will refer AmeriFreight.
Reviewed Dec. 16, 2022
Carovan made sure my needs were taken care of. First experience with Amerifreight but will be going through them again. Got my car from California to Florida in the deadline I needed. Still need at least another four cars to head from California to Florida so we’ll need to work something out in early 2023. Happy New Year to all!
Reviewed Dec. 14, 2022
My son was traveling to Nebraska and the car broke down so I had to transport it to California. I contracted a transport company and they ripped me off. I started looking again and AmeriFreight was the one that was able to actually help me out and finish what I needed to do because it took me a month to get my car back here after the other company ripped me off.
AmeriFreight's rep helped me with everything. Every time I had a question, she answered everything that I needed to know. The carrier company was scheduled to pick up the car on a Sunday morning. They picked it up on a Saturday afternoon instead. Every time there was something going on, they would tell me. It was really good because the other company just took my money and never gave me an update until 24 hours when they said they couldn't up the car anymore.
During the delivery, I was out at my mechanic shop and that was where they dropped off the car. We had said 7:30 and the driver called me and told me he was there. It was 6:45. I'm really happy with the service. I will recommend AmeriFreight. If I ever need again another service from them, I will definitely contact them again.
Reviewed Dec. 13, 2022
My AmeriFreight rep was nice. She made sure everything was good and that I was able to receive my car. We were in contact even after the service was completed. The driver was from the area that I was transporting the car from. He was very nice and he took pictures of the vehicle before and after. He also placed the vehicle in an area where I could pick it up because I still was flying here and he had to leave it. He made sure it was secure. I was able to pay him using Zelle. I had to do two separate payments because the maximum transaction is 1,000 and he was okay with that. Usually, you're supposed to pay him in cash on the spot. But he was able to accommodate me like that. Also, actually took the car and got it washed. I was happy with AmeriFreight's service even if the price was a lot.
Reviewed Dec. 11, 2022
AmeriFreight had the best reviews and the price was good as well. Customer service was professional and reliable as far as calling me back when I requested them to. The driver was professional too and he gave me a call in advance to let me know when my vehicle was gonna be there.
Reviewed Dec. 10, 2022
The driver contacted us when the time was close to picking up our SUV. It was to be transported from Connecticut to California. He went over his details. The who coordinated called us before the dropoff and let us know, “It's gonna be on this day.” The day of, the driver contacted us and said, “This is the estimated window. But once the time gets closer, I'll give you a more exact time.” He was right on time and I was able to plan my day around it. The quote was exactly what the final cost was. We're gonna use AmeriFreight again to ship another car.
Reviewed Dec. 9, 2022
I was moving my jeep and AmeriFreight's price was the best price that I got. I called a couple of guys before them and the price was a little bit higher. The initial estimate was more around $400 but still within the range so that was acceptable for me. In the beginning, it took AmeriFreight a little bit of time but everything was fine. The drivers were very polite and the communication was good. If I have to do it again, I'll go with AmeriFreight. They're awesome.
Reviewed Dec. 8, 2022
The communication with AmeriFreight wasn't great. I pretty much talked to a different person every single time. I was asking them questions. No one really was updating me on anything until I asked questions.
Reviewed Dec. 7, 2022
I'm getting out of active duty military, and the military does not move vehicles on the behalf of their service members. So, I had to pay out of pocket to do it. I did a Google search on providers that would do it at a discount for people who are active duty military, and AmeriFreight came up on a list. They gave me a pretty solid quote. So, I went with them. I had my vehicle moved from North Carolina to Arizona. I paid about altogether about $1,500. I imagine that to be fairly competitive as a price point.
Reviewed Dec. 6, 2022
We had AmeriFreight transport a vehicle to a relative in California. I did my stuff on Thanksgiving week. So, it was a little crazy. I talked to several people, and everybody was very helpful. I didn't have any issues with the driver transports, too. But I would like to see online tracking. I don't believe they offer that because I called AmeriFreight and said I'd like to see where my vehicle is, just wanting to make sure. They had to call the transport, then had to relay it back to me.
Reviewed Dec. 5, 2022
AmeriFreight shipped our car from Seattle, Washington to Phoenix, Arizona. The driver was good. Seattle has very narrow roads, and especially in the neighborhood where we're at. So, he called me and gave me a heads up that he was on his way and he'd be looking for a spot to park his truck. I met him, and he called and said it would be about 15 minutes, but it did take him more than 45 minutes or so. It was no big deal.
Reviewed Dec. 4, 2022
AmeriFreight's rep was thorough. Followed up a couple of times. The only thing I didn't like was I had to call four times to figure out if the car would still be able to get picked up. Also, the driver was a little hard to get a grasp on. He didn't know what was going on. At first, he tried to drop the car off in a city that was not on our agreement. He tried to give me a little backlash, but I told him that wasn't part of the agreement for me to pick it up in such and such city when I specifically scheduled it for this city. Other than that, he was okay.
Reviewed Dec. 3, 2022
AmeriFreight's rep got somebody to ship what I needed to be shipped quickly, and the pricing was a bit less. Also, the driver got here quicker than I thought, and he was very friendly. A lot of people are just going to speak to someone and want an answer. That is something important to them, whether they're shipping something small or big. They want to actually speak with someone. That is something AmeriFreight should pride themselves on.
Reviewed Dec. 2, 2022
I talked to AmeriFreight a couple of times. Their price started up one price, and the driver didn’t come through. So, they had to find a way. It was a bit more, but they still gave good services. They communicated to make sure everything was done right and made sure I got another driver. It worked out perfectly. The quality was good. And I learned to understand that the price can lower or be higher. It might go up depending on what’s going on. But it was fair. And I liked the driver.
Reviewed Dec. 1, 2022
Setting up the transport was pretty good. But I didn't know that it takes almost to the last minute to find the carrier. That was a little stressful but the person whom I worked with was very helpful. Also, the move was supposed to take seven days and we were were on a road trip. But during the second day of our road trip, the carrier said, “Oh, I'm gonna be there tomorrow.” Luckily, I knew somebody who lives in San Diego. Because if not, I wouldn't have been there to pick it up. It was very bad communication. Other than that, the final cost was fine.
Reviewed Nov. 23, 2022
It went great. Gina was awesome. Thanks!!! Got my car from CA to DC with no issues. Had a lot of things to worry about during my PCS but she made my car being shipped not one. I have also refer this company to 2 other military members.
Reviewed Nov. 21, 2022
At first, I loved working with Maleah at AmeriFreight. She was super responsive and attentive, but the last 3 transports have been super chaotic and she is almost impossible to get a hold of. When I was on vacation for two weeks, I gave her all the contact information for people backing me up, but yet she would still reach out to me so messages weren't getting where they needed to go. Have sadly started to look for other freight companies.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Reviewed Nov. 19, 2022
Amerifreight made it easy for me to move my car. Amerifreight staff was quick to respond and was available whenever I had a question. The driver was prompt and communicative and they helped me get it done fast. Thank you!
Reviewed Nov. 19, 2022
When my car was knocked out by a piston knock and had to be brought from Georgia to Florida, Christina helped me eagerly and competently. Despite a severe personal health issue, she continued to stay in contact with me and help me work through any problems or concerns I had with the process, and got me a very good deal in the end.
Reviewed Nov. 19, 2022
The drivers were great on both ends. The only problem I had was that I had to keep on calling the front office to find out where the vehicles were because I was told one day, then they kept on changing it. AmeriFreight had to call the dispatcher and the dispatcher had to call the driver. I wasn’t expecting it to be like FedEx but it would be nice to say, “Hey, your vehicles at this spot.”
Communication was good and the manager was very nice and she explained everything. But, I did not know that AmeriFreight was actually a brokerage company. I thought they did their own moving. And they told me one price, and there ended up being a bid. I was quoted for one amount and then they ended up saying, “Well, nobody wants it. So you're gonna have to jack up the price 800 more." I just continued because that was how much I was being quoted at and all the other companies. Turns out that could have actually gone with anybody else. At least, they were being honest in how much we’re being quoted.
Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.
Updated review: Nov. 18, 2022
Update on the matter: AmeriFreight, stepped up and supplied a more than adequate solution. Got my trust back.
Original Review: Nov. 18, 2022
AmeriFreight were quick to offer a carrier that met my requested pick up and drop off. I was happy and paid them their retainer. That was the last I've heard of them. Carrier ran late with the pickup by two days and the drop off by additional five days. AmeriFreight do not care and will not take ownership of this. The agent that won my business by promising the requested dates, will not answer countless mails or return a call. Know that they are just a broker that will go PUFF the minute they see your money. Customer Service is beyond them.
Reviewed Nov. 18, 2022
It was good communication and the driver was friendly. The move went smoothly and the vehicle came a day earlier than expected.
Reviewed Nov. 17, 2022
The setup of the move was okay but the actual process was very stressful. It was our first time going through it and I explained to the rep the assistance we needed because of my grandmother's age with the transport. When it came time to actually needing her help, she was not available and she never returned our phone calls except for one.
The contact was amazing with her in the beginning and she was very adamant on calling us for the sale. When we needed her after we paid, that's when we noticed she was just sort of like, “Well, bye. See you later.” We just dealt with other representatives instead. Other than that, the vehicle's condition upon arrival was good. The driver was very nice.
Reviewed Nov. 16, 2022
We had an excellent experience and fully recommend! Our vehicles were delivered safe and on time. Gina was always available for quick confirmation if we had questions or needed an expert opinion. We would use again. Don't trust anyone else but gina! Don't hesitate to ask any questions.
Reviewed Nov. 16, 2022
Setting up the move was good. My rep was really responsive and walked me through the whole thing. Communication was straightforward and the driver just texted me.
Reviewed Nov. 15, 2022
After researching companies to handle a transport of two vehicles that we needed moved from New Jersey to Georgia, I spoke with Gina ** at AmeriFreight and they handled the transaction with efficiency, attention to detail and a smooth professional process. I would definitely recommend their services for any transport needs.
Reviewed Nov. 12, 2022
I used AmeriFreight for my Viper one time and for a Shelby that they shipped from Pennsylvania to here in Texas. The rep was good and kept calling and gave me updates. He let me know the process. I told them the dates I needed to have the vehicles by for a car event and he made sure that it all came through. So, I was pleasantly surprised. Even though you expect them to be good, you'll never know. The driver did good. He called and said when he was gonna be there and gave me a heads-up. And there was no damage to the vehicle.
Reviewed Nov. 11, 2022
Experience with AmeriFreight couldn't have been easier or smoother, great price for CA to NH transport, great communication and FAST delivery! 4 days total from door to door pickup and delivery! Amazing! AmeriFreight agent was on top of everything along the way.
Reviewed Nov. 11, 2022
I needed my car shipped from Sarasota FL to Moab UT. The AmeriFreight agent Carovan was very friendly and helpful. The car was shipped in 5 days and without problems by Road Master Towing Corp. I would definitely recommend both companies.
Reviewed Nov. 11, 2022
We had a car shipped from Oregon to Maine. Everything ran very smoothly, and the company was always available when we had questions. Thank you for your support during this process that was so unknown to us. It could have been stressful and complicated, but they made it easy!
Reviewed Nov. 11, 2022
Our car was delivered on time, in perfect condition, and for the agreed-upon price. The delivery team was helpful and friendly. And the coordinator kept us informed every step of the way. We couldn't have had a better experience. Highly recommended!
Reviewed Nov. 11, 2022
I reach out at the very last minute and the team was very helpful in making sure my car made it from Jacksonville to California. They were flexible and helpful. Will absolutely use again in the future. They made my move across country bearable.
Reviewed Nov. 11, 2022
I had a car moving from Minnesota to California. Joy helped me throughout the whole process. She is very nice, responsive and helpful. The carrier they found took very good care of it, and delivered it on time. I would definitely recommend AmeriFreight to anyone who has a moving demand.
Reviewed Nov. 11, 2022
I was given all the facts upfront so I did not have to search around for the best deal. The service was very good and got the vehicle out exactly when I needed it. It arrived only a week later in perfect shape!
Reviewed Nov. 6, 2022
Glad I chose Amerifreight, Maleah ** was upfront and honest about everything. Transporting your car across country is extremely stressful and can be terrifying after reading all the bad reviews/horror stories and Maleah was the only one to make me feel comfortable after considering several brokers. There was no bait and switch or any hidden fees, she actually was able to shave $100 off the broker fee in order keep my final price closer to the initial quote. My jeep arrived safe and sound 2 days earlier than expected. Amerifreight is also more strict about using trusted drivers than other brokers which was a big relief. Thank you, Maleah!
Reviewed Nov. 6, 2022
Melissa, the rep from AmeriFreight, was helpful. The driver was good. He let me know when the vehicle was gonna be there. There was a delay because of traffic but it was not the driver’s fault. The vehicle was just as I left it when it arrived and it was clean. But there was a big difference in the quote. The initial quote was for 1,150 and the ending bill was 1,500.
Reviewed Nov. 5, 2022
I was pleased with AmeriFreight. They came in as quoted, and the pick-up and delivery was prompt. I had direct communication with the driver, which was quite good.
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