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AmeriFreight Auto Transport Reviews

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About AmeriFreight Auto Transport

AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.

Visit www.amerifreight.net
Pros
  • Money-back guarantee
  • Ships more than just cars
  • Discounts available
Cons
  • No phone support on Sundays

AmeriFreight Auto Transport Reviews

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    How do I know I can trust these reviews about AmeriFreight Auto Transport Company?
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    Page 9 Reviews 975 - 1125
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 19, 2023

    I had a good experience with AmeriFreight. The carrier said they were gonna arrive on Saturday. They arrived on Thursday, which was good that it was early, but I was still in Texas. I had to get somebody to pick it up for me. Getting there multiple days early sounds good, but it caused a lot of stress. But AmeriFreight was professional. Their service was great.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're happy to hear that you had a positive experience with AmeriFreight, and we appreciate your review. We understand how an early arrival, even if well-intentioned, can cause unforeseen challenges. We apologize for any stress this caused you. We're constantly working to improve communication with our customers, and your feedback helps us refine this process.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 18, 2023

    Kallie was super helpful when my car was being transported from LA to NJ. She answered all of my questions and concerns which I appreciated! She kept in touch with me until the car delivered. Anytime I had a question about my car I was able to reach her and she replied at a timely manner.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so happy to hear that Kallie made your cross-country car transport a breeze! Thank you for recognizing her outstanding service. We appreciate you taking the time to leave a review of your experience with AmeriFreight!

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Dec. 16, 2023

    Pickup, transport, and delivery were timely and as expected. The only hitch was trying to pay the delivery driver with Zelle, as we had been assured would be acceptable. He provided an email which was not sufficient to set up the payment. We were able to make payment another way.

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    Verified purchase
    Staff

    Reviewed Dec. 14, 2023

    Working with Brooke ** on shipping my car to my grandson was a great experience. She was very professional and helpful in answering all my questions and helping us get my car shipped. The whole procedure went very smooth and I felt no pressure. I would highly recommend Amerifreight to anyone who wants to ship their vehicle.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're delighted Brooke made shipping your car to your grandson a stress-free experience. Her professionalism and helpfulness are hallmarks of our team, and ensuring you feel comfortable every step of the way is our goal. Thank you for choosing AmeriFreight. We appreciate your wonderful feedback!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 13, 2023

    Made my first time jitters non-existent. They were great from the beginning. They called before during & after delivery… Great first time experience. Ms ** helped me from start to after finish.. Highly recommend.. I know if I ever needed another vehicle moved, call AmeriFreight shipping, even the driver called the day of delivery to see if I was ready. Very professional

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Eliminating jitters is always a top priority at AmeriFreight! Our customer service agents' attentiveness and comprehensive communication from pickup to delivery are what we strive for with each and every auto shipment. Thank you for trusting us with your first vehicle move. We're just a call away for your next one!

    Verified purchase
    Customer ServicePriceRatesTransparency

    Reviewed Dec. 12, 2023

    I was at a crossroad, no pun intended. I had received quotes from unfriendly trucking companies or automated services. I call Amerifreight and was politely greeted by Brooke. She not only informed me how the process goes but also was there giving me updates and fighting for the best price. Would happily use them again and would HIGHLY recommend Brooke!

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    Verified purchase
    PriceStaffRates

    Reviewed Dec. 12, 2023

    Let the good capable folks of AmeriFreight take the lead, and are out details, logistics, and price negotiations with carriers for your car delivery. Jennifer ** handheld me every step of the way since I am totally unfamiliar with car transportation. She was available, friendly, and your consummate professional. She immediately understood my needs and offered helpful suggestions and ideas.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We love to hear that Jennifer made unfamiliar territory feel like smooth sailing! Her dedication to understanding your needs and providing guidance every step along the way is exactly what we strive for. Thank you for trusting us with your car's journey!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 11, 2023

    There are cheaper places out there but the reps at AmeriFreight were nice. I could call or email for questions. However, the driver was wearing sandals with no socks. It was unprofessional. Also, he couldn't speak English at all. I couldn't communicate with him. If I would have known, I would probably not have gone with them. I didn't get any kind of warning the guy didn't speak English. He used a Google translate on his phone and tried to call the boss a couple times. But even with Google translate, it was not efficient. The name is deceiving ‘cause you think they hire people that speaks English.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're truly sorry that your recent experience did not live up to your expectations. We understand the importance of communication throughout the transportation process. We're reviewing our processes to ensure every client has a smooth and transparent experience, every step of the way. We appreciate your feedback.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed Dec. 10, 2023

    Transported Mercedez Benz GLE 350 from LA to detroit. Got transport scheduled in an exact day for very reasonable price. SUV arrived in great condition. No problems and very accommodating. I tried a few other carriers who were quoting up to $800 over what Amerifreight charged. 5 star.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Dec. 10, 2023

    Great experience working with this company. Communication with the personnel was constant the entire time, ensuring I was well-informed. The car arrived safely ahead of schedule with no damage. I would most definitely use this company again in the future and highly recommend this service to anyone who needs to ship a vehicle.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Safety, transparency, and exceeding expectations - our trifecta of success! Thanks for choosing AmeriFreight and for your glowing review!

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2023

    The experience with the transport organizer was fabulous. She was very knowledgeable and kept in constant communication. I really enjoyed working with her. During the pickup, the driver parked the trailer in front of the house and loaded the vehicle. At the other end, we're in a very rural area and we were able to utilize the church parking lot next door. We just drove the buggy just across the property. It arrived in the same condition as when we put it on the trailer. The movers were very personable.

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    Verified purchase
    Staff

    Reviewed Dec. 10, 2023

    The experience was easy and the driver was a total nice guy. At first I was nervous about car arriving in good shape. But no worries all good. From start to finish everyone was very knowledgeable and helpful. I also put a few of my brother's artworks inside the car. They were just as I had packed them.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Trusting your vehicle to someone else can be nerve-wracking, no matter how many times you've done it. We're happy we eased your anxieties and delivered your car safely. Smooth sailing all around! Thank you for your feedback.

    Verified purchase
    PriceStaff

    Reviewed Dec. 9, 2023

    This is my first time using a car shipping company. TatiyuanaI was super helpful and arranging my Car Shipping quotes. Give me 3 to 4 different quotes, no pressure/obligation until I choose the right one. Highly accountable. I would use this service again and again, and again.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    No bait and switch, just open options! We're glad Tatiyuana made your car shipping experience a pressure-free breeze. Your peace of mind is our priority, and we're always here to help you make informed decisions about your car's journey. Thanks for choosing AmeriFreight!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 9, 2023

    Like most people this is our first time transporting our car interstate, actually from NV to DC. After doing many weeks and countless hours of research reading reviews on more than a dozen carries online and on YouTube, we were still very apprehensive and nervous. Eventually, we had to take a dive and boil it down to three. After contacting them by email and phone, we decided to go with AmeriFreight. What a great sigh of relief it was. We got a call from Amanda ** who was not only highly professional but exceptionally pleasant and helpful, over all she was just awesome. She patiently walked us through the whole process as to how it works and done, from pickup to delivery. The price she quoted was very reasonable and better than the other companies.

    After we agreed and signed the necessary documents, a day or so later we got a message from the driver in CA. His name was Mykola and goes by Nick, to set up a date for pickup. We gave him the date and he arrived right on time. Nick was also highly professional, very efficient, methodical, and a soft-spoken gentleman and answered all our questions. He walked us through the process and delivered our vehicle in mint condition a day ahead than expected without a hitch. If you ever need to transport your vehicle, we highly recommend without reservations to get in touch with Amanda and Nick. They are indeed the best in the business!

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Teamwork makes the AmeriFreight dream work! It's wonderful to hear that Amanda's dedication to transparency and clear communication shone through, ensuring you felt in control every step of the way. Recommendations are the highest form of praise, and yours means the world!

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed Dec. 9, 2023

    Easy peasy and very nice people...Car was picked up early and delivered on time close to my destination...Reliable and would definitely call again...Thank you so much for doing the driving and making my life easier...Definitely the way to go for almost the same price as driving it myself on a long, long trip.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Relaxed vibe, smooth ride, stress-free arrival - that's the AmeriFreight difference! We take the pressure out of car shipping, so you can focus on cruising into your new destination. Thank you for your kind words. We're always happy to have you back, should you need to ship any vehicles in the future!

    Verified purchase
    Customer ServiceTechPriceStaffRates

    Reviewed Dec. 9, 2023

    My experience using AmeriFreight to transport my Toyota 4Runner SUV across USA was outstanding. The price, the employees, the transporter and communications were great. My contract was easy to understand and to execute. AmeriFreight and my transporter were always available by phone and answered all my concerns and questions. Pickup and delivery were on time and hassle free. My AmeriFreight team assigned transporter were a super professionals. I could not have expected a better experience than the one I had using AmeriFreight.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Transparency is a top priority at AmeriFreight! We're glad you appreciated our upfront pricing, clear communication, and easy-to-understand contract. Your satisfaction is our ultimate goal, and it fuels our engine to exceed expectations! Thanks for choosing AmeriFreight, where your car takes the road, but you're always in the driver's seat.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 9, 2023

    The booking itself was seamless, When I ran into a problem with the carrier at the pick up in San Francisco and called AmeriFreight, my representative told me there was nothing she could do that I was better off, handling it directly myself. The communication with the driver was horrible and he kept me on hold waiting over six hours. I’ve shipped several cars across the country in the past and never had a broker like this drop the ball.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're very sorry to hear that your pickup fell short of our usual standards. While the initial booking may have been smooth, understanding your frustration with the pick-up and communication issues is paramount. It's never our intention to leave you to handle things alone, and we take your feedback seriously.

    We're actively investigating this incident to ensure such shortcomings don't happen again. Thank you for bringing this to our attention. We're committed to learning from your experience and improving our service for all clients.

    Verified purchase
    TechPricePunctuality & SpeedRates

    Reviewed Dec. 9, 2023

    I was TERRIFIED to move my dad’s restored 1966 Thunderbird across the state. He passed away earlier this year and it needed to be moved before the winter. I contacted Amerifreight and had a wonderful guy working on my contract and navigating me through the process. They knew how important it was that this car arrived safely and took that concern seriously. They got me a transport truck for our agreed upon price and my dad’s car was safely at our house 4 hours later. I would use them again in a heartbeat.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 9, 2023

    Initially, it was a little confusing, but that could have been more on my part not understanding the process. But once I talked to one individual, she explained everything to me and followed up with me with the process of how everything would happen. We got the vehicle. There were no additional scratches, blemishes or anything that I could visually see on the vehicle. The gentleman who delivered it to us was polite and kind. It went well. Their cost was also fair.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Navigating car shipping can be a winding road, but we're glad our team served as your trusty map! Transparency is key, and we're so glad to hear that your customer service agent's clear explanation paved the way for a smooth journey. Thank you so much for taking the time to leave a review. We'll be here, should you have any future car shipping needs!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Dec. 9, 2023

    AmeriFreight was great the first time we used them so I went with them again. The auto moving industry can be disreputable and I had one that worked so I stuck with it. The quote was around the same price if not a little bit cheaper than the quote I got. Setting up the move was all online and it was super smooth and good. Every rep that I’ve had has a cell phone number that I can contact so it’s super easy. The person who initially set me up for the delivery ended up getting taken off and somebody got switched to me, but it was seamless when they switched. I shipped a Subaru the first time and a Jetta the second time. A friend of mine had to receive the delivery because I was driving across the country at the time. But it was great. It was cash on delivery and I just Venmo'd my friend some cash. He was there to sign for. Everything was all good and the car was in perfect shape. People should use AmeriFreight.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 8, 2023

    Amanda from Amerifrieght was outstanding getting my Jeep shipped to Indiana. I was on a strict time line for the Jeep to arrive and thought I was in trouble when the truck scheduled to pick up my Jeep broke down. I immediately called Amanda who understood my situation and got to work getting me another carrier within an hour she had one and I was able to keep on schedule. I can’t thank Amanda enough for her dedication and hard work. Amerifrieght should be thankful for employees like Amanda who strive for customer satisfaction. Thank you again. I highly recommend Amerifrieght & Amanda for all your shipping needs.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so happy to hear that the potential carrier hiccup ended up turning into a seamless delivery on your tight timeline. We're incredibly grateful for your feedback and for your recommendation to friends and family – it's the ultimate compliment! Thanks for choosing AmeriFreight, and for letting Amanda know how much you appreciate her super-hero efforts. We'll be here for your future auto shipping needs!

    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Dec. 7, 2023

    I moved my truck cross country. The Amerifreight rep that I worked with was an awesome individual. His name is Reginald. He was really good. He was a very helpful person. He cared and he was forthright and honest. He explained to me that Amerifreight worked on a bidding system. He was very honest about the process. Once I understood what the process was, it became easier to understand the whole bidding process. The pick-up was easy. There were some hiccups on the delivery. There was a miscommunication on the tail end of it. But it all worked out. The whole team was very helpful. They were always available. For me, the most important thing was that I got a live human being every time I called. It wasn't a voicemail. I got a person that I could speak to that was able to track the progress.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffTransparency

    Reviewed Dec. 6, 2023

    AmeriFreight's customer service was wonderful. The quote was outstanding. I was surprised by it. Also, I was kept up-to-date 24/7 no matter what. The rep texted, emailed, or called me for any updates. It was worth what I paid for. I've recommended AmeriFreight to my military buddies.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thanks so much for your glowing review of your experience with AmeriFreight! We strive to exceed expectations at every turn, and our representatives are committed to providing responsive and clear communication. Knowing you found our service worth the investment and recommended us to your military pals brings us so much joy. We're honored to serve those who serve our country.

    Verified purchase
    PriceRates

    Reviewed Dec. 6, 2023

    They listened and executed what I needed. They were realistic with what my price was and they gave me a range, which was nice because I was able to budget for that. At the time that I used it, it was a pretty good price and it was what they estimated.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your feedback about our transparency and realistic pricing! Understanding your needs and providing accurate estimates are crucial to us. We're glad we could deliver a price that met your budget and expectations. At AmeriFreight, we believe in upfront communication and ensuring our customers feel informed throughout the process. Thank you for choosing us and for recognizing our commitment to transparency and value.

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Dec. 6, 2023

    If you're moving your car, you should go with AmeriFreight. They are very helpful, quick, and super resourceful. Also, they were good with getting back quick. Also, their quote was an excellent price. They gave me a tracking number and said to follow that along and to let them know if there was anything wrong. Everything was good. The delivery was smooth. I gave the driver an address to drop my car off at, and I met him there.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight and for sharing your positive feedback! It motivates us to continue exceeding expectations and delivering exceptional car shipping experiences. We'll be happy to assist you with any future car shipping needs!

    Verified purchase
    Staff

    Reviewed Dec. 6, 2023

    Setting up the service went well and they were friendly. The car was good when it arrived and everything was as is.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you so much for your feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Dec. 5, 2023

    I cannot express enough how amazing Brooke was!! I was in a situation where I had to get a vehicle from California to Wisconsin - and somewhat urgently. I searched and searched for almost two weeks for companies to do the transport, each company sounded okay but then I would read bad reviews and/or fraud situations and became super nervous. I went to the BBB site and found AmeriFreight, called them and Brooke was the agent that answered - she was thorough, patient, reassuring and her communication and follow up was top notch! She coordinated with the driver (Gia) and the car was picked up within hours. I would recommend her and the company to EVERYONE. I’m a small business owner so I appreciate being on the receiving end of amazing customer service!! Thank you Brooke, Gia & AmeriFreight, you are all simply the best!

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear that Brooke and the AmeriFreight team went above and beyond to make your car shipping experience extraordinary! We understand that entrusting your vehicle to another company can be nerve-wracking, and we appreciate your kind words about Brooke's thoroughness, patience, and excellent communication. Your positive feedback is a testament to our team's commitment to providing exceptional customer service, and we're honored to have earned your trust. Thank you for choosing AmeriFreight for your car shipping needs!

    Verified purchase
    Staff

    Reviewed Dec. 5, 2023

    I expected to receive my car in a week, but I received my car on the fourth day. It was very good. I am very happy. Thank you from the bottom of my heart. It's been a pleasure working with you because you didn't give up on me. You have been helping me find the right partner, thank you.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so happy to hear that your car arrived even sooner than expected! Knowing we exceeded your expectations is so rewarding, and we're grateful for your kind words and appreciation. We understand the importance of finding the right partner for your car shipping needs, and we're honored to have been that partner for you. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Dec. 1, 2023

    **.... I have my car four days later posted job on the 26th November at 1300 PST and got my car in Corpus Christi TX on the 30th at 1900 CST. They initially gave me the cheapest quote to companies like Montway and Roadrunner. However I will say not realistic, any shipping going mid country expect it to be 1200. If quoted for 900 it will be closer to 1200....If you want it soon, if wanting to pay around quote price might take awhile for someone to take the job. I opted to pay extra to get my car to me so I could turn back the rental car sooner. The customer representative was good about communicating all the details and any changes as they came up.

    I had a really good shipping experience. The other companies called me up and promised sooner timeframe for five hundred dollars more and for long periods of time telling me I would get it the first week of December. Car delivered with only the dirt from the road no additional scratches or damage. Sent to my front door in the about the same condition I left it in.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your thorough and insightful feedback. The safe and timely delivery of your vehicle is our top priority, and we're thrilled that it arrived in the same condition you left it. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 27, 2023

    My entire experience with AmeriFreight (and Christine ** in particular) was top notch. The entire process went smoothly. The level of communication and customer service was excellent. I have used other companies in the past and it was a nightmare. I would highly recommend AmeriFreight. All of my questions and concerns were immediately addressed and Christine stayed in Constant contact throughout the actual transport.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed Nov. 27, 2023

    This was the first time I've used a vehicle shipping service, so I was a bit hesitant about choosing a vendor. But after my call with Ms. **, who was so kind and helpful from the beginning, I knew I made the right choice. Everything progressed smoothly and the driver was very considerate, even offering to cover Ubers for me while I was without my vehicle and met in convenient and safe areas for the transfers. To top it all off, the price was remarkably fair! Thank you.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so happy to hear that your first dive into car shipping was so seamless! Value and convenience are cornerstones of our service, and we're glad we delivered on both. Thank you for trusting AmeriFreight!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2023

    I worked with Melissa, and she is the best! Communication with her was outstanding. I had some difficulties with the carrier and she helped me out right away. Nothing was ever too much trouble. I would definitely recommend her and if I ever need to ship again, she would be my #1 pick.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're delighted to hear about your wonderful experience with Melissa! Her exceptional communication and helpfulness shine through. We're grateful for your recommendation and Melissa would be happy to assist you again in the future!

    Verified purchase
    Sales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed Nov. 22, 2023

    Tatiyuana has been a pleasure to work with. She is quick, concise, and got me a great deal on my carrier. She should not only be given a raise, but a promotion for the professionalism she provide in working together! She continues to keep me updated and help me understand the complexities of logistics.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Tatiyuana's efficiency and negotiating skills are legendary! We're thrilled she snagged you a fantastic deal and continues to demystify the logistics process. We'll be happy to assist you with any auto transport needs you may have in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 16, 2023

    I am active duty military currently stationed in South Korea. I purchased a 1969 Mercury Cougar from EBay to give my dad for his 70th birthday. The vehicle was located in Texas and I needed to ship to New York. I was skeptical about using AmeriFreight as the quote was much lower than every other company. The customer service was amazing, I was only able to communicate through chat and text, which was no problem. The vehicle was picked up one day later and arrived at location in great shape!

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    Verified purchase
    Robert increased rating by 1 star.
    Punctuality & SpeedStaff
    After a positive interaction with AmeriFreight Auto Transport, Robert increased their star rating on Nov. 25, 2023.

    Updated review: Nov. 25, 2023

    Update: I received a phone call from a manager at Amerifreight and she listened to my concerns. Then she issued me a partial refund (about 6%). I do appreciate the kindness.

    Original Review: Nov. 16, 2023

    The truck showed up 44 hours later than promised. (They have 48 hours, so... whatever). His truck then later broke down on a highway enroute and blew a brake line. The brake fluid sprayed all over the front of my vehicle. Brake fluid is like oil -- VERY DIFFICULT TO REMOVE. He did not offer any help on how to get this resolved. Took my money and ran out of my yard.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're glad we could address the concerns you raised in your original review and come to a positive resolution! We appreciate you bringing the issue to our attention and giving us the opportunity to improve. We strive to provide the best possible service and are happy you're now satisfied with your experience. Thanks so much for choosing AmeriFreight!

    Verified purchase
    StaffTransparency

    Reviewed Nov. 16, 2023

    Excellent shipping with on time delivery! Very accommodating to where the drop off needed to be. Their excellent service and delivery updates will definitely motivate me to save their contact info and use for future deliveries! I would definitely recommend this carrier and services to anyone looking to ship anything big! The order reference number is as follows: **

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    Verified purchase
    PricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Nov. 16, 2023

    Cashmir had a driver lined up within a day after taking the order. The car was picked up the next day and moved from Boston to Chicago in less than 24 hours. The driver alerted us in advance and everything went very smoothly. Very fast. Flawless. Efficient. Good price. Cashmir worked with me to get the job ahead of schedule and kept me informed throughout process. I could not have asked for more. Great job!!!

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Cashmir consistently impresses with her efficiency. Securing a driver within a day and facilitating a cross-country move in under 24 hours is exemplary work. Your recognition of her talent is appreciated, and her dedication reflects our commitment to exceeding expectations. We look forward to showcasing her expertise on your next transport.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 16, 2023

    The rep with AmeriFreight was helpful. It was within two weeks that I needed to get the car shipped and he was able to get everything done quickly and efficiently. Whenever I had a question, they responded within a reasonable amount of time. The cost was the same as what we paid another time that I had to ship my car in the same distance. The only thing I was a little surprised by was the pick-up time was earlier than the window that I expected. The truck driver called me a few hours ahead but I was scrambling a little bit. At one point, I was wondering where my car was. But they gave me an exact date and communicated whenever I reached out to them. During the delivery, they called a few hours ahead again. The road where I live has a restricted access area and the truck wasn't gonna be able to fit into the street that goes into the neighborhood so we met at a location right outside. The last time I had it delivered as well, we had to meet up in a parking lot.

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    Customer ServicePrice

    Reviewed Nov. 16, 2023

    I spoke to a nice lady at AmeriFreight who explained everything well. They were gonna pick the vehicle up on a Tuesday but they ended up not being able to get there until Wednesday morning. Then they got it to me Friday morning. When I got the car, the battery was dead, and I was angry. I immediately took the car after they jumped it to a shop and had them check the battery. They said the battery is fine. That lead me to believe that the guy probably turned the car on and slept in it because it was cold and he needed some heat. Additionally, the cost was a little bit more than I would have liked to have paid, and I had to call them versus them calling me about where we were in the process. But overall, they did a good job from their office in Atlanta.

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    TechPriceTransparency

    Reviewed Nov. 15, 2023

    I used AmeriFreight to ship a car from Michigan to California. They acted as the third party agency and contracted with VB Auto Group to do the actual shipping. The experience was great. Not cheap, but great. They picked up my car Wednesday morning and dropped it off in California on Friday night. Not sure how they did it, but they did. AmeriFreight contacted me several times to keep me updated on the status and to check on my satisfaction. Really happy with the experience and I'd highly recommend them.

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    Response from AmeriFreight Auto Transport

    We're proud to partner with exceptional carriers, ensuring top-notch service even when we're behind the scenes. Keeping you updated throughout the journey is a priority for us. We're thrilled you had a great experience, and we'll be here for your next cross-country adventure!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 15, 2023

    Lisa was the AmeriFreight rep I worked with. She was consistent, was calling back to check on me, and was offering any other services that I may need, like storage. She gave me a lot of information. The guy that picked up the car was very organized. The guy was punctual and very caring when they loaded the car. The guy knew what he was doing. The guy had experience and assured me. It was like sending your child to college. I have the most respect for that driver. I thought he was gonna bring it up all the way. But once they got it here, I had to get it from a local person. But even that person at the end, the second driver was very punctual, on time and considerate. It made the whole event very easy for me and less stressful. I appreciate that.

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    Customer ServicePriceStaff

    Reviewed Nov. 15, 2023

    When I emailed the AmeriFreight rep, she was really down-to-earth, so I decided to go with her. The transport was from Vermont to Tampa. The pick-up was easy. The guy was really nice. He gave me his card so I could call him. He delivered it down the road from where my son is. My son said that was awesome too. He got to go after work, so he didn't have to miss work. It was great. It was a little more expensive than I thought, but I definitely like them. I would definitely use them again.

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    Response from AmeriFreight Auto Transport

    Your kind words about our down-to-earth service and commitment to building relationships resonate deeply with us. We believe in fostering genuine connections with our customers and making their car shipping experience as smooth and stress-free as possible. Ensuring your son's convenience is a testament to our personalized approach, and we're grateful to have had the chance to work with your family. Peace of mind is indeed priceless, and we're honored to have been your trusted partner in this journey.

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    PriceStaff

    Reviewed Nov. 15, 2023

    AmeriFreight made the whole process comfortable. It wasn't the first time I talked to people about the transport, and the person I had contact with at AmeriFreight did an outstanding job. She was very professional, and I was very appreciative of it. She explained everything too. I had no questions after the conversation, and everything worked out. The driver knew what was going on as far as drop-off and pick-up. He picked up the car on a Saturday and dropped it off Friday (midnight Thursday). The transport was expensive, but everybody else was in the ballpark and the one person that was cheaper never picked up my car.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2023

    I had a Toyota Camry shipped from Louisiana to Nebraska, and it arrived in good condition. The driver picked it up from a family member and delivered it to me, and he called before pickup and before delivery.

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    Price

    Reviewed Nov. 15, 2023

    They met the needs that we needed. We shipped three trucks from Florida to Texas and they were able to find a carrier that would accept PayPal 'cause our bank wouldn't allow us to pay other apps. They also stayed in touch. Everything was really easy. The cost was also reasonable. It was about 1,000 per truck. If we have to ship more trucks, we'll use them again.

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    Response from AmeriFreight Auto Transport

    Three trucks, one payment solution, and zero headaches? We're incredibly thankful for the opportunity to assist with your unique car shipping needs. Your trust in our ability to handle your vehicle transport, while staying within budget, is greatly appreciated. We're so very happy that we could make your car shipping experience seamless and stress-free. We'll be more than happy to assist with any future car shipping needs!

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    TechPricePunctuality & SpeedStaff

    Reviewed Nov. 15, 2023

    AmeriFreight quoted me 1,200, then I had to wait two weeks. I was put on a wait list to see if the company could take me and the company that was able to take me was at 1,700. My car was picked up in Fishkill, New York, and it took two weeks to get to Portland, Oregon. The driver was good and nice. He gave me an address when he got here to meet him at, and I ended up meeting him there.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2023

    The first time I used AmeriFreight was a year ago. We go back and forth between Seattle and Miami. We used another company, and twice, they were not good, so I decided to look for another company. I spoke with Robin from AmeriFreight and decided on the transport. We have two different vehicles that we transport back and forth, and it's a long haul. The three different drivers that we've experienced while using this company have been professional, on time, communicating, and so does Robin. I like that Robin calls to check to make sure that I spoke with the driver. The drivers came and everything went well. My vehicles came intact, and they delivered when they said they're gonna deliver.

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    Response from AmeriFreight Auto Transport

    Robin, along with the rest of our customer service team are cross-country rockstars! We're incredibly grateful for their professionalism and ability to make long-distance moves feel like a breeze. Punctuality, communication, and car-caring? That's the AmeriFreight guarantee you can trust.

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    PriceStaffRates

    Reviewed Nov. 15, 2023

    The driver picked up my Mazda Miata and he must have been 6'5. He said, "I don't know if I'm gonna fit in this, ma'am." I said, "Well, you're gonna have to 'cause I'm not gonna drive it up that route." He got in the vehicle, and his knees were probably up to his nose but he did it. He picked up the vehicle about 10:30 from North Carolina, and it arrived in perfect condition in Naples, Florida the next morning. It was horrible weather all the way through, and I thought, "Oh, my gosh, this poor guy was driving this vehicle." We have not had any rain and all it's done is rain since he left. Still, the driver delivered the vehicle and he had no problems that I know of. Overall, Amerifreight did a good job, and I was totally satisfied with the transport. I had no qualms about what they charged as well. The price was very fair, and I was able to put some things in the trunk too.

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    Customer ServicePriceRates

    Reviewed Nov. 15, 2023

    Jennifer ** was terrific with the entire process. 5 stars in my book. She explained it very well with follow up emails and a few calls. She took all the work out of it. Five star ⭐️ service and a great price. Best shipping company I have used yet. Keep it up.

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    Response from AmeriFreight Auto Transport

    Jennifer: a superhero of smooth car shipping! We're thankful for her dedication to clear explanations, proactive follow-ups, and taking the burden off your shoulders. That "five-star feeling" you described? We strive for it every single day!

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    StaffFollow-Through

    Reviewed Nov. 10, 2023

    Carvan was awesome. She helped with all our needs and was there when we ran into a issue with the driver. She stood by us and made this journey across the country as easy as possible. I would recommend this company 100%. They did what they said they would do.

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    PricePunctuality & SpeedStaffBillingTimeliness

    Reviewed Nov. 9, 2023

    The original pickup date was not met. Driver picked up the next day, causing some schedule conflicts on the San Antonio end. The delivery to West Berlin, NJ was done as scheduled with no issues. There was some confusion on the part of the Driver with the payment. My Cashier's check was made out to Amerifreight as agreed upon, but driver was saying that it should have been made out to him. Not sure how, since I didn't even know his full name. Overall, the shipment experience was good, the cost was fair and the truck was delivered in the same condition, as when it left TX. I'd use Amerifreight again in the future.

    S/

    RT

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    Customer Service

    Reviewed Nov. 8, 2023

    I've used AmeriFreight and Harry ** twice to transport vehicles across the country. I've been very pleased with their service as well as with the carriers that they used. They communicated very well and were where they said they would be at the appropriate time. When I need to have another vehicle transported, I'll call Harry at AmeriFreight.

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    Response from AmeriFreight Auto Transport

    Harry, our car-moving confidante! We appreciate his ability to walk you through the process, find the perfect fit, and go the extra mile. Your trust in him is a testament to his customer-centric approach, and we're proud to have him on our team! Thank you so much for your feedback. We look forward to assisting you in the future, should you have any other car shipping needs!

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    Customer ServiceContract & TermsCoveragePriceMaintenanceStaff

    Reviewed Nov. 8, 2023

    Had a cancellation and a no show before AmeiFreight found someone. Cost me a ton of time and money to fix it. Drivers were supposedly "5 Star" but were not. Asked for Manager to call me - NEVER CALLED!! No one there on the weekend if you need help either - you are just screwed! I would not recommend them. Their Management does not care as long as they get their fee.

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    Response from AmeriFreight Auto Transport

    We sincerely apologize for the inconveniences you faced during the transport of your vehicle. We understand the impact on your time and finances and regret any frustration caused by the situation. Regarding the drivers, we're committed to addressing concerns about their service quality. We also apologize for the lapse in communication from our management team and are actively working to improve our responsiveness. This falls short of our service standards, and we genuinely want to resolve this matter promptly. Our management team has attempted to reach out to you to discuss and address your concerns. Please contact us at (678) 821-2653 or via email at r.jernigan@amerifreight.net so we can work towards a solution that meets your satisfaction.

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    Customer ServiceStaff

    Reviewed Nov. 8, 2023

    I shipped a car from Los Angeles to Tampa. The process was straightforward and the customer service agent walked me through the details on a weekend day. Pickup was on time and on the date I specified, and delivery was 2 days earlier than expected. No damage and the car was picked up and delivered door-to-door. Customer service friendly and responsive. Recommend AmeriFreight without reservations. Will use them again.

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 8, 2023

    My initial contact and signing of agreement went well. Since, I was leaving Maine and returning to AZ, it was important that arrangements for transport be made prior to my departure. There was an uncertain period wherein I did not receive sufficient communications to know that transport would take place. At last minute, I did receive confirmation that transport would happen and then all went well after that. The transport driver kept me sufficiently informed and the pickup process went smoothly.

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    Response from AmeriFreight Auto Transport

    Thank you for your honest feedback. We understand your concerns regarding the lack of communication during the initial stages of your car shipping process. We strive to keep our customers informed throughout the journey, and we regret that we fell short in your case. We're glad that your concerns were addressed and that the actual transport and delivery went smoothly. We'll use your feedback to improve our communication procedures and ensure a more seamless experience for future customers. Thank you for choosing AmeriFreight!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 8, 2023

    I had a great experience with AmeriFreight with transporting my car. The driver was on time of picking the car up and was early by a day of dropping it off at my new home. They were in touch with me of all communication. I would recommend them to help you with your vehicles.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed Nov. 8, 2023

    Pickup and delivery of my car was quick and easy, and communication with the Amerifreight agent and the transport company driver was excellent. The price was as agreed to in our contract, and there were no issues that I noticed after transport. Overall, I was pleased with my experience and would use this company again.

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    Response from AmeriFreight Auto Transport

    Sounds like your car trip with AmeriFreight was a breeze! We're thrilled you were happy with the quick and easy pickup/delivery, along with the top-notch communication from our team. The agreed-upon price and damage-free delivery are icing on the cake! Thanks for choosing AmeriFreight and we'll be here for your next car move!

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    Customer ServiceStaff

    Reviewed Nov. 8, 2023

    After being totally overwhelmed by so many transporters that seemed a little seedy, I received a call from Maliah from Amerifreight. She was so professional, resourceful, and made me feel totally comfortable. When the truck drivers came to my house in Washington, they were friendly, and professional. When the car was dropped off at my sister's house in Texas, she felt the same. Don't hesitate to use Amerifreight!

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    Punctuality & SpeedStaffTransparencyCommunication

    Reviewed Nov. 8, 2023

    They were fast and reliable! I gave very short notice, needing my car shipped in 5 days. Robyn was right on top of it and kept me updated every step of the way with the process my car was going through. My car arrived exactly as was planned and the driver even waited in the state an extra day for me to arrive.

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    Response from AmeriFreight Auto Transport

    Congrats on your successful car relocation! We love living up to our reputation for speed and reliability. Even with a tight deadline, our team, led by the amazing Robyn, kept you informed every step of the way. We're happy to have been part of your smooth car transport journey. Thank you for choosing AmeriFreight. Here's to many more happy miles in your new location! ️

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    Punctuality & SpeedStaffRates

    Reviewed Nov. 8, 2023

    I contacted AmeriFreight late in the game after canceling with the first company I hired. The first company mishandled my tight timeline and AmeriFreight was able to get my car picked up just in time for our move to Florida. Thanks to everyone at AmeriFreight for being able to help out and get a carrier booked with only a day or two to spare! The carrier was highly rated and very friendly and good to work with.

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    TechPunctuality & SpeedStaffTransparency

    Reviewed Nov. 8, 2023

    Amerifreight is a very reliable service provider and Sy ** was nothing but helpful throughout the entire process. Very professional and would contact me any time there was an update, and he kept me very informed. I greatly appreciate that. Moving is a stressful process and his professionalism and kindness made things much easier for me. I would NOT recommend using Royal Star Inc, one of their contractors, however. Not only did they show up incredibly late to pick up my car, making a proper inspection impossible in the dark, but they did not deliver on the promised date, which threw off the entire schedule of my move. This is NOT Amerifreight's fault though, and I would still absolutely use them in the event I need to ship my car again.

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    Response from AmeriFreight Auto Transport

    We're delighted Sy's professionalism and helpfulness eased your moving stress! Delays can be so frustrating, and we apologize for the negative experience you had with the carrier. We're reviewing the details of your order, as your experience with this carrier does not meet the AmeriFreight standard. Thank you for choosing AmeriFreight, and we'll be happy to help you with any future car shipping needs!

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    PriceStaffRates

    Reviewed Nov. 8, 2023

    I had never shipped a car before. AmeriFreight was the ONLY company that spent time with me and explained how the bidding and pricing process works (and trust me, it's not like you think). I wasted a week with other companies, canceled those orders, signed with AmeriFreight and had my car in two days. Not the cheapest, not the most expensive, but the information and guidance they give you is invaluable. They earned all of my future business.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Nov. 8, 2023

    The experience was simply full of holes and misstatements. The "insurance" was not really insurance, which was a waste of my money. I was told that the person driving would deliver the car to my son on a specific day, and that changed at the last minute. I was told that the car would remain on the truck until it arrived in Kansas City/Leawood, and one driver would take it all the way through...That turned out to be untrue. In fact, we were called the night before to tell us that we needed to pay the driver (the new one) for the delivery, when I had paid cash (one of your options) to the original driver. Although they later learned from the first driver that this request was not correct, they delivered the car, as it was paid for in full when it left Naples. The whole experience was terrible, full of holes that left me knowing that the next time, it won't be AmeriFreight. Tell the truth, tell the customer what is real and not what gets them the job. It was a simply awful experience.

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    Response from AmeriFreight Auto Transport

    We apologize for the challenges you encountered during your recent experience with AmeriFreight. We regret any miscommunication regarding the delivery process, and we understand the frustration caused by the last-minute changes. It is important to clarify that the coverage you purchased was a gap coverage plan, not traditional insurance. Our management team has attempted to reach out to you to discuss and address your concerns. This situation does not meet our service standards, and we are committed to resolving this issue promptly. Please feel free to reach out to us at (678) 821-2653 or via email at r.jernigan@amerifreight.net, and we will work to find a solution that meets your satisfaction.

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    Punctuality & Speed

    Reviewed Nov. 8, 2023

    We didn’t judge how many boxes we would need. They hired another truck and took our boxes and put them in larger boxes. My large sailboat in a glass case was turned sideways and broke the boom and front sail boom. I had it securely wrapped but he insisted that he tape a blanket over it, obscuring the way it needed to be handled. They dumped our clothes in wardrobe boxes with non clothing items. To be fair they worked fast and were efficient. It just broke my heart they took a $3,000 handmade sailboat and turned it on its side. We had to very gingerly set it back on its cradle and fit the large glass case over it.

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    Response from AmeriFreight Auto Transport

    Hi Ms. Worrick,

    It seems there may be some confusion, as our services exclusively pertain to vehicle transport, not household items. We only assisted with the transport of your 2016 Honda C-RV back in October. We are very sorry to hear about your poor experience with this separate company. We'll be happy to assist you with any auto shipping needs you may have in the future.

    Thank you!

    Verified purchase
    Customer ServicePriceRates

    Reviewed Nov. 8, 2023

    Process was painless. I was skeptical because of the low price but my baby arrived unscathed! I'll be using you again in the future. The entire process was done online as I don't have a lot of time to task on the phone but it worked out perfectly. Thank you guys for everything that you've done.

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    Staff

    Reviewed Nov. 8, 2023

    The service was good. Amanda was excellent. Any questions with the process and through the process were answered in a timely manner. Amanda was with me every step of the way. Amanda was like having my own advocate. I would recommend AmeriFreight to anyone Thanks again Amanda for the professional service.

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    Response from AmeriFreight Auto Transport

    We're so glad to hear about your excellent experience with AmeriFreight! Amanda's dedication and responsiveness, acting as your advocate through every step, truly shines through. Thank you for recommending AmeriFreight and for your kind words about Amanda's service!

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    PriceStaff

    Reviewed Nov. 8, 2023

    Melissa ** has been amazing!! She made the car transport process so much easier for me. She was always checking up on the carrier's progress, and was there to answer all my questions too. I would definitely recommend her to everyone I know, and even ask for her myself if I need to ship a vehicle next time. Melissa made AmeriFreight definitely worth my money!

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    Response from AmeriFreight Auto Transport

    We're so happy to hear Melissa made your car shipping experience stress-free! Her dedication to keeping customers well informed throughout the process is a testament to her expertise in the industry. We're grateful for your recommendation and for recognizing Melissa's dedication. She's definitely an asset to the AmeriFreight team!

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    Staff

    Reviewed Nov. 3, 2023

    The reps were able to give the inputs needed and everything was good. The driver was from another company that AmeriFreight picked and he contacted me. He picked up the car from my apartment and delivered it after a week in Massachusetts. They were not able to come in the correct timeline they promised but it was a one-day delay and I was able to manage that.

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    PricePunctuality & SpeedStaffTransparency

    Reviewed Nov. 2, 2023

    Great rep. Great service. Great experience. Two cars shipped very quickly and with no problems at all. Glad I picked this company. It's worth it to pay a little more for a good company. I'm glad I stopped searching & wasting my time and went with this company. My two cars arrived on time and in the exact condition they were picked up in. I was kept updated the entire time my cars were in transit. Thanks.

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    Punctuality & SpeedStaff

    Reviewed Nov. 2, 2023

    The guy I was talking to at AmeriFreight was cool. The driver was available for the most part. It was a quick and easy experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 2, 2023

    The transport with AmeriFreight was a great experience. As far as communication, it was always an email or I'd make a phone call. I set it up early compared to when I needed it. That was probably unnecessary, but the agent called me and kept me informed as we got close. That was good.

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    Customer ServicePriceStaff

    Reviewed Nov. 1, 2023

    She carried out the task of ordering transport for my vehicle and called me throughout the process to make sure everything went well. She explained thoroughly and when she was not available she had someone step in and help me. The transport was here in 2 days and costed way less than a thousand dollars.

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    PriceStaffTransparencyCommunication

    Reviewed Nov. 1, 2023

    AmeriFreight got the best reviews and when I finally got in touch with someone, what the guy that I worked with told me was true and he worked with me the whole way, beginning, middle, and end. We used them for two cars and two different places. Both times, we weren't even there. We're military so we had to relocate. We just left the keys with a friend and it was not a problem. They picked it up. Then again, one time, they dropped off to my brother-in-law. One drop-off was here where we moved to in a Walmart parking lot. They were very easy to contact. They kept in touch with us. They were like, "Okay, where do you want them to go?" It was super easy.

    With the car that went from Virginia to Texas, I was in touch with the driver the whole five days. He kept me updated. He was awesome. On the second car, I had contact with the dispatcher. She was like, "I'm the one in charge. Just text me any time." As far as the quote, it wasn't the lowest but it wasn't the highest. It was middle of the road, and I felt that I trusted the company so it was okay to pay a couple hundred more than a different quote because I felt more comfortable about it.

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    PriceRates

    Reviewed Oct. 31, 2023

    Worked with AmeriFreight to arrange my shipment of my car from out of state for shipment **. Tatiyuana was very communicative, provided service over and above my expectations. She was constantly in contact with me while looking for carriers and throughout the shipping process. Was sure to arrange shipping with her best carriers at a price point we determined was both realistic and in my budget. Car was transported without issue, made it from Indianapolis, IN to Denver, CO in a single day! How about that! Cannot say enough good things about AmeriFreight and Tatiyuana's service. Would recommend.

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    Customer ServicePriceRates

    Reviewed Oct. 31, 2023

    Maleah was easy to work with. Everything was done online, very simple. Found a transport in one day. Once vehicle was picked up, it was delivered in 24 hours. Price is fair. Would definitely use AmeriFreight again. Anytime I called AmeriFreight no matter who you talked to they were very polite.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 26, 2023

    I moved across the country about 6 months ago. I have been pushing off the task of shipping my car from my parents' house because it was a bunch of unknowns and I didn't know how to do it. I finally sat down and did some research. Not only did I find that AmeriFreight have great reviews, but they were also one of the best costs for shipping. Cashmir sent me an email and gave me a call. She was so sweet and kind, she really took the time to explain the whole process to me and what I could expect.

    This greatly reduced my stress of the process. I even had some additional questions later on, and she so kindly took the time to talk to me again about the process. Cashmir helped me connect my request with a driver who brought my car to me without any issues. Cashmir followed up with me throughout the whole process to make sure I knew what was going on. If I need to ship a car again, I will be reaching back out to AmeriFreight again. Order Reference Number: **.

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    Reviewed Oct. 24, 2023

    Most went well, the only issue was the delivery company got the drop off date wrong and had to readjust on their end. They unloaded the cars in their secure lot and reloaded/delivered on correct date, so it all worked out - just a bit more stress than we needed while moving across country.

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    Customer ServicePriceStaffRatesTimeliness

    Reviewed Oct. 20, 2023

    AmeriFreight was a little bit more expensive than other companies but I picked them because when they first spoke with me, they were very reassuring. I had never done a transport before. The other reason why I didn't go with the other person that was also comfortable with was the language barrier. Amerifreight's customer service was good in the beginning. The car to be transported was my son's SUV and this was from New York to California. Price-wise, AmeriFreight was on the highest end than other companies. I was shipping the car and my main goal was that the car would get there safely to my son.

    In the beginning, they said they were gonna be with me every step of the way but it didn't feel like that. I called because there was a problem with the person who was supposed to pick up the car. They didn't understand what I was trying to say and they thought I was canceling and they said I would have to pay them anyway. The issue had to do with the guy not being able to pick up the car when he said he was gonna pick it up. He had an emergency and I understood that.

    I received a call back the next day and then two days after my vehicle was shipped. It got to my son safely overall. It wasn't a horrible nightmare experience but I expected differently like the rep would call when the car was picked up and how was it. She did call, but it was a couple of days after the fact. Maybe I was asking for too much. I was very nervous. The lady I was dealing with was a little better at explaining things than another person that I encountered. She explained to me things and it eased my mind.

    All in all, the price was worth it. When I first started doing that, I didn't know that I was speaking to a broker. But they explained it to me. Would I never use them again? I wouldn't say that. I would probably speak to the same person I spoke with before only because me being anxious, I wasn't explaining myself right and I was getting frustrated. AmeriFreight wasn't bad except for an issue like I want them to call me.

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    Staff

    Reviewed Oct. 19, 2023

    Maleah from AmeriFreight was very helpful during my move. She helped every step and even made changes when I had to switch locations and times. They also accepted major cards which was a must for me and I did not want to deal with paying after. I will certainly use their services again when.

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    PricePunctuality & SpeedStaffRates

    Reviewed Oct. 19, 2023

    I made a quote online, then AmeriFreight reached out to me to discuss it. They went over all the terms and conditions and answered all my questions. I gave them approval, then they put it out on the board, got the rate firmed up and let me know what it was. It was a good price, and I agreed to it. They ended up getting the transport scheduled within a week, and the driver was friendly and delivered the truck on the time that they said they would. I've shipped other cars before, and this was simple. Overall, AmeriFreight was great, and I'll definitely use them again. The car arrived clean and in great condition. Everybody was friendly and responsive, and I felt comfortable through the process.

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    Staff

    Reviewed Oct. 18, 2023

    Excellent service from AmeriFreight! Brooke ** is the best!!! She answered all my questions and did an excellent job with walking me through the entire process which made things much easier. My car arrived at the destination on time which was critical! I would highly recommend AmeriFrieght for all your shipping needs! Plus it would be a bonus if you requested for Brooke to assist you! Thanks.

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    PricePunctuality & SpeedStaff

    Reviewed Oct. 18, 2023

    I used AmeriFreight five times this year to ship old and new cars, including my Porsches and Audis. They're not the cheapest, but all my cars are over 100,000, so I don't want the cheapest. I've spent $10,000 shipping cars this past year and they've all come without a scratch so I don't really care. And usually, their quote is similar and pretty accurate. It only goes up 100 bucks based on the driver occasionally. I used different drivers and they've all been great. This last time, I ended up using the same company because I really liked that they showed up early and they were quick. Also, I had one problem with one driver but I can't blame AmeriFreight for that.

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    Response from AmeriFreight Auto Transport

    Thank you for being a valued repeat customer, and for entrusting AmeriFreight with the transportation of your precious vehicles. We understand the importance of safety and reliability, and we're delighted to hear that our services have consistently met your expectations. Your loyalty means the world to us, and we look forward to serving you and your vehicles with the same level of care and professionalism in the future.

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    Customer ServiceStaffBilling

    Reviewed Oct. 18, 2023

    I liked the follow-up and kindness over the phone of AmeriFreight's rep. I felt like I was talking to a person, not just a hourly employee that's hating their life. I also liked their responsiveness, courtesy, and care. For the pickup and delivery, the driver showed up when and where he said he was going to show up. But there wasn't a lot of communication about what was required for the payment. He apparently didn't take check or credit card, so I didn't have cash prepared. We had to fumble through me sending him a Zell transfer, which ended up being fine. Maybe I missed some instructions somewhere, but it felt a little weird to send somebody a bank transfer who was a complete stranger. But it was for the right amount so trusted that that was correct. Also, the gentleman didn't speak English though he was very nice.

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    TechPriceStaffRatesTransparency

    Reviewed Oct. 18, 2023

    Jen ** was very considerate and reliable in helping me with the car delivery service. She was informative and transparent regarding the process from beginning to end. When there were issues regarding the carrier I felt that I had her in my corner to help me. I found the price of the service to comparable to other providers.

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    Customer ServicePrice

    Reviewed Oct. 18, 2023

    Their communication was great. The cost was totally reasonable. I was happy with the whole process. Shipping cars is a little bit sketchy and they did a very good job.

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    Customer Service

    Reviewed Oct. 17, 2023

    AmeriFreight did a great job. I talked to Hannah down in Atlanta. She was very nice, with great personality, and seemed to know her stuff. I decided to go with her and her follow-up was great. The transport was from Texas to New Hampshire. The actual shipper was a group called Black Mustang Transport, and they were great guys. In fact, they picked up a car from my son-in-law. I gave him a Porsche convertible and had it sent up to Denver. He said they were perfect as well on the other end of it. AmeriFreight served my needs really well.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed Oct. 17, 2023

    I was connected with someone when I called AmeriFreight and he ended up being the person assigned to my case. He guided me through the process, told me what to expect. We walked through when I ideally wanted my car to be picked up and dropped off. And he went and sourced options. My understanding is that different drivers will bid on things. He came back with a proposal the next couple of days. I booked it, and my car was picked up.

    There wasn't a lot of communication after my car was picked up. I had no clue when it would be dropped off. That could have been improved. And what I ended up having to pay was a bit higher than the original quote that I was offered online. It wasn't a huge difference, but there was enough of a difference where it would have been nice to have more accurate pricing upfront or be given a higher quote and I end up paying less as opposed to being given a lower quote and paying more.

    The carrier driver was very flexible with the timing that he picked me up. We ended up having to move the timing up to earlier in the day. And he was accommodating for that. I lived on a busy road. He was very nice in finding a spot to park that was easy to get to and not too far away but also out of the craziness of the neighborhood that I was in. It was good. It was super fast, too. I spent five minutes with him.

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    Response from AmeriFreight Auto Transport

    Thank you for taking the time to share your experience with AmeriFreight. We greatly appreciate your detailed feedback and are glad to hear that we could assist you in finding the right transport solution for your car. We apologize for any communication gaps you encountered, and we'll work on improving these aspects to better serve our customers. We're pleased to know that the carrier was accommodating and efficient. Your input helps us enhance our services, and we look forward to serving you even better in the future.

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    Customer ServicePrice

    Reviewed Oct. 17, 2023

    I ended up going with AmeriFreight because they had a lot of good reviews. The setup of the transport was good. But the cost was a lot more than I expected. That aside, this was the first time I ever shipped a car and it was smooth and easy. There was good communication. It was a cross-country transport from Boston to Phoenix and that took seven days.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 17, 2023

    First and foremost, they offered the best price that I can find. Second, Customer Service was amazing. Christine made our very first car shipping experience a very pleasant one. She was a pleasure to work with and kept me well informed from the first time I called the office up to the time my car was delivered. I would definitely recommend AmeriFreight for your Car Shipping needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 17, 2023

    We picked Amerifreight because of their good reviews. We had no problem with them, they were professional, but the carrier that bid our job and we accepted was terrible! If not for that we would have given them 5 stars. Had to wait a couple of hours for Amerifreight customer service to be open but after an hour and a half they managed to solve the problem with the carrier, very stressful!!! But the people at Amerifreight were extremely helpful and supportive, just hope they don't ever use that carrier again!!

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    Response from AmeriFreight Auto Transport

    We appreciate your feedback and are pleased to know that you found our team professional, helpful, and supportive throughout your experience. We understand that the carrier experience was less than satisfactory, and we apologize for any stress it may have caused. We take your concerns seriously and will certainly review our partnership with that carrier to prevent such issues in the future. Thank you for choosing AmeriFreight, and we look forward to serving you even better in your next transportation needs.

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    Staff

    Reviewed Oct. 17, 2023

    The gentleman from AmeriFreight that I dealt with was as professional and as courteous as he could be. He was fantastic. They honored my wishes as to when I needed it picked up and everything went perfectly. They found the carrier, they communicated with me, and I passed them all the information. They communicated well with the dealership, the carrier picked up the car, had no problems and dropped the car. Even the carrier was super communicative as well. They picked it up on a Tuesday and I had it on Thursday. I would use AmeriFreight again.

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    Staff

    Reviewed Oct. 17, 2023

    Amerifreight is a company you can definitely trust and have confidence that your vehicle will be transported safely. Brandon is a pleasure to work with. He's knowledgeable and professional. He treats the whole process as it's his own vehicle. He'll answer ALL your questions and help you be so ease.

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    Refunds & PayoutsStaff

    Reviewed Oct. 16, 2023

    Amerifreight transported a classic car for me. Michelle was the rep that assisted me. You can tell more about a company when things don't go exactly as planned. Was to be shipped in a enclosed transport but when it arrived it was a open trailer. The car a 1957 corvette convertible. As there had been bad weather with numerous thunderstorms the car was flooded, water standing in floor and trunk interior soaked, exterior water spotted and dirty. All the chrome and aluminum on engine water spotted. Upon arrival I had the car cleaned up. All the interior, carpet and padding had to be removed, dried and reinstalled. A big job to say the least. Amerifreight was very good about accepting responsibility and reimbursing me for our of pocket expenses but I was very business like so we were FAIR with each other. Will ship again.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience with us, and we truly appreciate your candid feedback. We're very sorry for the inconvenience you faced during your recent Corvette shipment. We're committed to improving our services and ensuring that such issues don't occur in the future. We're glad we were able to come to a resolution, and we look forward to serving you again in the future!

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    PriceStaffRatesHonesty & Transparency

    Reviewed Oct. 15, 2023

    They were very straightforward and honest. They stuck to their story and the price they gave was the price they stuck with. The quote was fair and they didn't try to jerk me around with the pricing. The rep helped by giving me information on how they worked. They don't do the actual trucking themselves. Instead, they put the job out for bidding.

    They were very good with going step-by-step and teaching me how to do this sort of thing. They were really good at coming up with good prices and dependable trucking companies. The service is definitely worth it. By the time you figure out 2,000 miles, it's almost $1,000 worth of wear and tear on the car.

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    Customer ServicePriceStaff

    Reviewed Oct. 15, 2023

    The customer service rep at AmeriFreight was very informative and very willing to go over a lot of the steps that I was not aware of. She was very detailed overall. I did call Montway, and I didn't have a positive experience with them as I did with AmeriFreight. When I initially called them, they weren't that helpful as much as AmeriFreight. I was very happy with the quote because it was during a busy season. So I was pretty happy. They were accurate on the delivery date. I, overall, had a positive experience. If I will move cross-country again, I'll choose AmeriFreight.

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    PriceStaffRates

    Reviewed Oct. 15, 2023

    I was very nervous about having my mom's car shipped, but it went well. The personnel answered any questions that I had and she handled everything. If I had questions or concerns, she addressed them immediately and she was on board and talked to me throughout the whole thing. The person that picked up the car was very polite and I'm very pleased with everything -- the cost, the way the car was handled, the way it was picked up, and the way it was delivered. The price is right and the quality of the service for the price was excellent. I highly recommend this company to any of our family, friends, or anybody that we know that needs transport.

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    TechPunctuality & SpeedStaff

    Reviewed Oct. 15, 2023

    We had a great experience shipping our car through Amerifreight. Even though the driver picked up our car a day early, everything went as smooth as possible. No hidden charges/fees, all was laid out and followed as signed in the contract. Very good experience. I would recommend using this service to anyone unsure about shipping their car.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 15, 2023

    I interacted with a young lady named Jasmine and she connected me with a transporter. The transporter was mostly punctual with their estimated times. They got on the back end when they were supposed to deliver the vehicle. The truck got hung up at a previous delivery, which delayed his arrival at our location. But other than that, everything was good.

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    Customer ServicePriceRates

    Reviewed Oct. 14, 2023

    It was the first time I was personally shipping my car state side. I contacted AmeriFreight 3 weeks prior shipping date, I wanted to give them time in order for me to have a better price. However I never heard from them until 4 days before my shipping date which increased the cost of the transportation. I paid more than I should have because of time restraint. That was not great. Beside that everything was ok.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience, and we're pleased to hear that everything went well overall. We apologize for any inconvenience caused by the delay in our response. It is typical practice for auto shipping carriers to plan their routes only several days in advance, meaning that we won't receive offers until a few days leading up to the first available pick up date. We understand the importance of timely communication, and we're continually working to ensure a more efficient and cost-effective experience for our customers. Your feedback is invaluable as it helps us enhance our services. If you choose to ship with us again, we'll make every effort to provide a smoother and more timely process.

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    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2023

    The experience was nearly perfect. The lady in the office was the most helpful throughout the entire experience. The driver was willing to wait for me to inspect under-lights so I would know all was good. It arrive with no damage whatsoever. Road dirt was on the car as should be expected if you drove 1200 miles. Just wipe with a wet cloth and confirm. I will recommend AmeriFreight whole heartedly.

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    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2023

    Great experience start to finish. Christine was my contact with AmeriFreight; she was helpful and personable, worked quickly to secure a cross country transport, was in touch along the way. The transport was quick and the vehicle arrived as expected, with no surprises.

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffFollow-Through

    Reviewed Oct. 14, 2023

    AmeriFreight was great and very straight with me. Upfront about the whole process and the estimated cost and how the whole process works. They were always available. They were very quick to respond. If a concern popped up, they were right on it and followed through. I would use them again and recommend them to anybody. The delivery guys were very friendly, easy to get along with, cheerful and happy to be doing their job. It made the receiving process very easy for us on this end. I paid more than I had anticipated, but I got what I paid for.

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    Customer ServicePunctuality & SpeedStaffTransparencyHonesty & Transparency

    Reviewed Oct. 13, 2023

    We used AmeriFreight from Florida to New York and they were great. We used a rep from the company, and we used him again because he's great. He's knowledgeable and honest. He's up on top of things. AmeriFreight would try and give me the best deal possible for my transport. They tell me, "How much you wanna spend? We'll start with this." I would say, "Okay, if we haven't heard anything, I want you to go up to this."

    The people that pick up the cars, transport them and drop them off have been awesome. AmeriFreight's drivers have been very friendly. They gave us the numbers, so if we had any questions, we could call the driver. They kept us updated when they would gonna be, how late, when they were coming. Like, "We'll be there in two hours." "Okay, we'll be there in a half an hour." It's great. I trust and love them. We worry about putting our cars in somebody else's hands, and wonder if they would be on time and would they be stranded. I would use AmeriFreight if I needed them for myself.

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    Customer ServicePriceStaffBillingTransparency

    Reviewed Oct. 13, 2023

    Very pleased with the service received. Responsive to all phone calls and keeping up to date with quoted transporters and accommodating date changes. Last minute confusion of payment to the correct transporting company was the only negative experience but handled very well by all involved.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 13, 2023

    The actual carrier gets five stars but Amerifreight, as I'm sure the person reading this already knows, is a complete joke. I got a quote I'm going to be paying $940 and I end up paying $1,800 at the very last second. That's universally understood as shady. You have agents that pretend to be your friend ... but in the back of their mind, they have a premeditated plan to double your charge when you aren't free to find a plan B. E.g. moments before you move. Then they have the audacity to ask you for five stars, you know, because they're like your friend who hooked you up. If I had a friend pull a fast one on me like that at the last second, I would Do that friend a favor. They have a canned response for everything you bring up, like the nuances of the industry, the real nuance is that they are shady as hell.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience with AmeriFreight. We appreciate your honest feedback and apologize for any confusion or inconvenience you encountered during the process. It is never our intent to cause a customer to feel as if they were overcharged, and the option to accept or deny any carrier offer is ultimately in the hands of the customer. Your input is valuable as it helps us identify areas for improvement within the car shipping industry. We are committed to consistently enhancing the efficiency of our services, while offering transparency.

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    Customer ServicePricePunctuality & SpeedRates

    Reviewed Oct. 13, 2023

    10 out of 10!! I can’t recommend Amerifreight highly enough! Having shipped my car across country multiple times with other shipping companies, Amerifreight was by far the superior option- a great price, quick pick up and delivery, and top notch customer service (Jen!!) who was there to answer my questions from start to finish. I will certainly be using them to ship my car in the future!

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    Staff

    Reviewed Oct. 13, 2023

    Jennifer ** was very helpful in facilitating the move of our car. Within 2 days of making the decision to go with Amerifreight, she had selected a driver and the vehicle was picked up. Within 6 days of pickup, the vehicle was safely delivered. Everything worked like clockwork and there was the feeling that Jennifer was on top of our move at all times. We appreciated not having to worry about the shipment.

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    PriceStaff

    Reviewed Oct. 13, 2023

    The process was easy and our Amerifreight rep Rosie, was awesome at finding the quotes we needed. She listened to our particular situation and was able to help us move 2 cars cross-country in the opposite direction with minimal downtime on either end. Also, she was so nice to deal with!!

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    Sales & MarketingStaff

    Reviewed Oct. 13, 2023

    From start to finish, the AmeriFreight people were great to work with. Each person in the chain was accessible and very helpful. The sales person gave me $25 off for being a senior citizen, which was nice! The one suggestion would be to make sure not just in writing but verbally that the vehicle drop off needs to be in a large parking lot - a local Walmart or mall. This gives the customer time to plan for this additional element to the drop off.

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    Punctuality & SpeedStaff

    Reviewed Oct. 11, 2023

    I worked with Maleah who was very clear and helpful with information vital for long distance move. Whenever I had concerns or questions during the process and contacted her, she always answered promptly and cleared up any issues. I never felt anxious to contact Maleah which was a very positive experience for me.

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    Staff

    Reviewed Oct. 11, 2023

    For my shipment #** Benjamin G. was attentive and communicative through the entire process. I felt assured that my shipment would be handled in a secure and timely manner. All time commitments were well met and the driver was pleasant to top it all off. I will definitely reach out to AmeriFreight again for my next shipments.

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    Staff

    Reviewed Oct. 11, 2023

    Kallie was terrific to work with. I had a very narrow window for pickup, 3 days, She made it happen. Unlike other companies she didn't take a deposit until she had a driver available. She also kept me informed, confirmed that the car was picked up and when it was delivered. I've shipped cars before and Amerifreight was by far the best. Kallie was the only point of contact I had throughout the process and that was greatly appreciated.

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    Customer ServiceStaff

    Reviewed Oct. 10, 2023

    As a broker, they did more than any other service I called to explain the process and not promise anything they could not deliver. They were proactive and contacted me with current information every step of the way, rather than me have to call them. The carrier we chose together was also responsible, responsive, and kept his commitments. No surprises. As it should be.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Oct. 7, 2023

    Chantal was honest. I will use the company again. The driver was very nice. He took pictures of the vehicle and he called me when you get to Vegas he deliver the vehicle to my hotel room. He was very nice. Thank you very much. I will use the company again.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed Oct. 4, 2023

    I'm not going to lie. After having a majorly horrible experience with the moving company Allegiant, I was really afraid to work with a broker in the moving industry again. Consider my faith renewed!!! The car arrived safe, sound, and intact. The price for the service was beyond reasonable. My heart is grateful. Kudos to the very friendly Sy, who made my day a few times with his upbeat and great attitude. :) Thank you!

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    Punctuality & SpeedStaff

    Reviewed Oct. 1, 2023

    The reps were fairly responsive. I put a couple of things in the car and the driver was fine with it. He was really flexible about it. It was helpful. The only difficulty was the driver showed up at a different time than what was planned, and delivered a lot earlier than what was planned. That was the difference between AmeriFreight’s part versus what the driver is gonna do. But it didn't create any real problem. It's just they really got across the country quickly. It was quicker than I could get here to be in California when the van arrived. But it turned out to be okay. I had a neighbor take a look at the car to see if there was anything wrong. The car got here fine. It was a good experience.

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    TechFollow-Through

    Reviewed Sept. 29, 2023

    The car made it to the correct state in time. But the person & company with which Amerifreight contracted to deliver the car proceeded to argue and negotiate that they didn't want to deliver the car to the agreed upon address. They said that they really didn't like driving on the streets of Asheville, and wanted us to meet them at some point 40 minutes away. This was really frustrating, and took a lot of negotiating to actually get them to follow through on the contracted commitment.

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    Response from AmeriFreight Auto Transport

    We sincerely apologize for the inconvenience you experienced during the delivery of your vehicle. It's disappointing to hear about the challenges you faced with your carrier and their reluctance to adhere to the agreed-upon delivery location. This situation does not meet our service standards, and we are committed to resolving this issue promptly. Please feel free to reach out to us at (678) 821-2653 or via email at r.jernigan@amerifreight.net, and we will work to find a solution that meets your satisfaction.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 28, 2023

    The customer service rep called me a few times and it took some time to return with the price. They explained that they place the bid and whoever has a truck moving to the destination will bid for the price. The quote was not the cheapest but sometimes, you don't want to take chances with the cheapest. The service was good from AmeriFreight. But it was not good with the middleman. I’m in New York and they took the car, drove to Jersey, and had my car in the garage for almost a week before they started driving to the final destination. A day or two in the parking, waiting for all the cars to be loaded in the truck is okay. But not seven days. And they kept telling me the car was moving. I could have used it for a few more days. I ended up renting a car for two days. The timeline was 10 days and it was delayed about three days.

    I moved the car from source to destination and then, I brought the car back. When I brought the car back, I used the same company because the first time was okay. Then, they said they would pick up the car. I had certain conditions because I needed to fly back. So, they came to pick up the car before I flew back. I was flying back on a Thursday and the drivers said they were going to pick up the car on Saturday. There was a mechanic problem so, I almost hit the deadline that I will not be there with the car. There was a five-day delay. But the good thing was the guy said not to worry and that my car would be here on time. It took them two and a half days from coast to coast. So, the delivery time was okay. But the pressure was on me because they needed to pick up the car before I headed to the airport. If they delayed it another day, I would be on the airplane and I wouldn't have people to leave the key and I will not leave the key unattended.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffRates

    Reviewed Sept. 28, 2023

    I got a good rate with AmeriFreight. They worked hard to find a carrier that met our needs. The carrier was great, very friendly, accommodating and helpful. It was my daughter who was transporting the car, so dealing with that, it was a good experience. However, it took a little bit longer than they said it would because of some mechanical issues along the way with the carrier. But, those were things that were acts of God. They were responsive when I called and were available and returned calls promptly. We had such a good experience that we used them to return the car and I got a $50 discount on the rates.

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    Customer ServiceTechMaintenanceStaff

    Reviewed Sept. 28, 2023

    We had our minivan shipped 2,700 miles within the Continental United States. The company that I contracted arranged everything and found AmeriFreight for us, then the dispatcher called twice to set up the pick-up time. She spoke very broken English, so it was a little difficult to understand what she was saying, but her attitude was good. I was in the navy, but my wife dropped off our minivan and picked it up, and she said the driver wasn't very sociable, but no complaints besides that. All in all, our experience with AmeriFreight was good.

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    Customer ServicePriceStaff

    Reviewed Sept. 28, 2023

    AmeriFreight is a company that you could trust. The lady that I was talking to broke everything down to me, unlike the other people that I tried calling. She made me feel comfortable going through them. She told me that the quote would probably fluctuate depending on different things, but it was consistent. The delivery was good. The driver texted me when he was 15 minutes away. He got there, unhooked my car and asked if I had any questions.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience with AmeriFreight. We appreciate your trust in our service and are pleased to hear that our representative provided clear and helpful information, making you feel comfortable with your decision. Our goal is to provide transparency throughout the process, and we're glad to see that reflected in your experience. If you ever need to transport your vehicle again in the future, please don't hesitate to reach out!

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    Customer ServicePriceStaff

    Reviewed Sept. 27, 2023

    I got a few quotes online and we chose AmeriFreight because it was the cheapest one. We handled everything through email, and it went well. We transported a pickup truck from California to South Carolina. In the end, because it's an electric vehicle, it was way higher than first quoted, but that would have happened to us at any company. The communication with the driver as well as with the representative from AmeriFreight, between emails and phone calls, was fine. The truck also arrived here on time, and the driver was very nice. He phoned ahead when he picked up the car and before he arrived here, and there were no damages on the car. It was a good experience, and we were happy.

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    Customer ServicePrice

    Reviewed Sept. 25, 2023

    I had a great experience with Amerifreight both times I used them so I recommend them. This time, I got a call saying that there was a potential spot with a quote. My first one didn't work. So we posted again. Then I got another one with a different quote, and I accepted. I like that they text. I was able to communicate with them at work, too. They were very time-efficient. The vehicle got picked up and delivered relatively timely.

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    Response from AmeriFreight Auto Transport

    Thank you for recommending AmeriFreight based on your positive experiences! We're glad our communication and efficiency met your needs, making the process straightforward for you. If you ever require our services again, feel free to reach out. We'd be more than happy to assist!

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    PriceStaffRates

    Reviewed Sept. 21, 2023

    Very satisfied with AmeriFreight. My agent Maleah ** was extremely professional, knowledgeable, and helpful. She guided me throughout the process. The transport company used provided great service. Car was picked up and delivered on-time and safely. It was done at a great rate/price. I would highly recommend AmeriFreight and Maleah to anyone looking to ship their vehicle.

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    Customer ServicePriceStaff

    Reviewed Sept. 21, 2023

    Everything from beginning to end was easy. The person I spoke to was very informative. The customer service was spot on. They explained that there were bids so I understood it depended on who picked it up and what they charged. I had a lot of peace of mind because there was constant communication. They also checked with me that everything arrived even afterwards. I was very satisfied.

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    Customer ServicePriceStaffCommunicationHonesty & Transparency

    Reviewed Sept. 20, 2023

    Mine started with an informational phone call. It was to get an idea of how AmeriFreight provided online quotes after we received one. And just talked through what the process would be if we decided to go with their services. We talked about some of the specific ways that services cost more or less, depending on whether I would travel along major travel routes or going to austere locations. And the rep may have also said, "Based on how flexible you are on time, you can sometimes save money that way." She explained the process so well, I felt comfortable using their services.

    I also appreciated that they, in no way, tried to hide the fact that it could get expensive depending on what we did. So, I felt like I got an honest look at the cost that would be involved. I felt well-informed. My representative kept me in the loop when they got bids to carry the car and gave me their opinion on what they thought about certain bids. And said, "It's your decision," but told me what they've seen based on their experience. It was a very pleasant experience.

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    Staff

    Reviewed Sept. 20, 2023

    The reps were very friendly and efficient. Working with them was excellent. The mover got to a street very close to where I am and it was very manageable for the truck they had. Use AmeriFreight.

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    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2023

    The entire experience was great from start to finish. Cy and his team did a great job explaining and executing the process from start to finish. They were professional and thorough. The car arrived early and the notifications prior to delivery were helpful. I would highly recommend Cy, his team and Amerifreight!

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    Response from AmeriFreight Auto Transport

    Thank you so much for taking the time to write a review! We're so happy to hear that you had a great experience with us, from start to finish. Our team takes pride in providing stress-free auto shipping. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Sept. 16, 2023

    Setting up the transport with AmeriFreight was very easy. They were very knowledgeable and they needed to know where we wanted to go and when we wanted to get there and when the car was available. It was very nice and efficient. The pick-up points and drop-off points were Grosse Pointe, Michigan, and College Station, Texas. Pick-up day was the day it was supposed to. The drop-off day was supposed to be three days, but he told us he was getting there the night before and if we were available, we could get it then, and we picked it up the evening before we were supposed to because we got there early. The quote was also totally accurate.

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    Coverage

    Reviewed Sept. 14, 2023

    We had a Ford Thunderbird shipped in a covered transport from Las Vegas to Texas, and everything went well. It took three days, which was bit earlier than we were expecting, but it worked out.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 14, 2023

    AmeriFreight is the auto transporter that we used, and the woman on the phone that talked to my daughter was very good. I liked her a lot. We initially had someone else, but that company was giving us a runaround and wouldn't give us a date or time, so we switched. AmeriFreight got it all ready to go last minute, and it was a great experience. They did exactly what the woman said and what they said they were going to do. That was a plus.

    The man who picked up my car and brought it to us was very professional. He drove from Texas to Florida, and he got there earlier than he said, which was super. He called us and he seemed like a pleasant man. The price was expensive, but that was par for the course. It was a long distance move. The most important thing was AmeriFreight had good drivers that were respectful and tried to be as cordial and nice as they could. We were very pleased, and I would certainly trust and use them again.

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    Response from AmeriFreight Auto Transport

    Thanks so much for sharing your positive experience! We understand how important clear communication and reliability are during the auto transport process, and we're glad to have exceeded your expectations. We appreciate your understanding of the pricing, considering the long-distance move, and we're grateful for your trust in us. Should you ever need our services again, we'd be more than happy to assist.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 14, 2023

    The rep with AmeriFreight was fast in his replies. The cost is not that cheap but reasonable.

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    PricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Sept. 14, 2023

    AmeriFreight was quick. The rep was awesome. He got me one of the cheapest deals possible. I like how he went out of his way to give me such a good price. The driver ended up having troubles with his trailer so we got a new person immediately for the next day. That went perfectly. Whenever anybody needs car shipping, I would recommend AmeriFreight.

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    Response from AmeriFreight Auto Transport

    We're so glad to hear about your positive experience with AmeriFreight! Providing competitive pricing and outstanding service are top priorities for our team. Thank you for your recommendation, and we'll be here whenever you or anyone you know needs car shipping assistance in the future.

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Sept. 14, 2023

    I've used AmeriFreight twice. The first time I used them, I did a PCS move of a vehicle. Then this most recent time, I did a local move here in California for one of my vehicles. They walked me through the process and they said, they're not the company that does it. They put a contract out there for other transporters to bid on. Then they would come back when they'd have a bid on the transportation of my vehicle. They were fine. The communication with the driver was good too.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 13, 2023

    I left a message and a rep called me back. He was very professional. The transport was 860 miles and they got it done in four days. But there was an error when they picked the wrong city. They have a different city in a different state. I pointed that error out to them and they repriced. The price went up due to where the pickup was. Other than that, AmeriFreight was good. I've referred them to two other people since.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 13, 2023

    The AmeriFreight guy that I talked to sounded professional, so I decided to use them. I had them ship an Acura MDX from Los Angeles to Brownsville in Texas. The driver was late. He had an accident with his finger, so he called me back, but he was very nice and he was telling me where he was, so I knew the timing. The problem was to pick it up, it took a little bit longer than I thought for somebody to call me. They told me that Brownsville is a route that is not very often used. In general, Texas is a very common route, but it's more Dallas or Corpus Christi, but not Brownsville. So, it took them a little bit longer to find somebody and that was why they charged me more. The only problem was at the beginning it was only 1,090, and I ended up paying 1,900, almost double.

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    CoveragePriceStaffRates

    Reviewed Sept. 13, 2023

    I talked to three companies about where they expected the price to come and I had the same conversation with them all but AmeriFreight seemed to have the best story. I went with them and they did a fair job. They tried to get me to take the first carrier that offered to pick it up but I wasn't given any lead notice, so I had to waive that one off. Then, they got somebody in the next 48 hours. The final quote was kind of what I expected. They told me it would be less than it was but they got the car there and the car was fine so it was all good. The only thing was when the driver arrived, he wouldn't bring it to the address. But he covered it. He unloaded it, drove it to the address, and got an Uber back to his truck.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 13, 2023

    I called a couple of different places, and AmeriFreight had the least expensive price. The fellow that helped us was great. He was very informative and we learned a lot of stuff we didn't know. At drop-off, the fellow called and couldn't make it down the road because it was an old one-lane country road, so we drove up to the corner where he parked, and he unloaded the cars, and then we drove them down to the house. The quote was different than the final price. The original quote was for $2,700, and then because of the timeframe, it ended up being $1,000 more.

    What we didn't realize is that it wasn't a set fee. It depends on what freight carriers were going from A to B. The freight carrier that ended up taking our bid put it out on the master board. When we needed the car and the date that we needed the cars, the only carrier that accepted the bid was this particular carrier. So, there was nothing else we could do. We had to have the cars on a certain day and a time.

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    Follow-Through

    Reviewed Sept. 13, 2023

    On my from Florida to Boston my car broke down. Took it to the nearest dealer. Repairs would take up to two months. I was leaving for a month and half travel in Europe. Contacted AmeriFreight and they had no problem with the delays. I got back to Boston and they got the car from the dealer to me a few days. Did what they said they would do and met my needs... Good job! I'll use them again if I need a car shipped.

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    Customer ServicePricePunctuality & SpeedHonesty & Transparency

    Reviewed Sept. 12, 2023

    I shipped my son's car to him at college, California to Kentucky. Reached out for a quote about 6 weeks in advance. I followed up and followed up and followed up and they kept telling me that we had plenty of time. So we get down to about 2 days before the deadline and they finally get us the final number. Then the real fun starts. They picked it up from our house on the wrong day, we were already gone, and no one was there to do the walk around with the carrier and we had to leave the keys in the mailbox which I did not feel good about in my city. They dropped it off on the wrong day. My son was going to have to wait in a Home Depot parking lot all day because logistically we had to change everything when they changed the days on us. We threw a fit and they changed it back to the original day. Then they told us they couldn’t deliver it to our address because the truck can’t fit down a residential street. What???

    I’ve had a vehicle delivered to this address before no problem with an 80,000 pound freightliner and a 6 car trailer so I knew that was nonsense but agreed to meet them 20 min away just to be done with the whole thing. They’re late. 4 hours late. At this point I assume they knew I was a man on the edge from dealing with their incompetence and decided they better go ahead and deliver it all the way to my address just confirming they were lying to me in the first place and just didn’t want to take the time to deliver the vehicle to the address we paid to have it delivered to. The Home Depot parking lot was directly off the freeway ramp obviously much more convenient for them. They like to get into a pissing match and the broker blames the carrier and the carrier blames the broker. They were both terrible here and I wish I would have just towed the car behind my truck.

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    Response from AmeriFreight Auto Transport

    We're truly sorry for the troubles you faced with your son's car shipment. This falls short of our service standards, and we apologize for the delays and miscommunication. We appreciate your feedback, and we're committed to addressing your concerns. Your satisfaction is important to us, and we are dedicated to finding a resolution to this situation. You can reach us by phone at (678) 821-2653 or via email at r.jernigan@amerifreight.net.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed Sept. 12, 2023

    I had my Kia moved from Tacoma, WA all the way to Chesapeake, VA a few months ago. Let me tell you, the amount of communication and professionalism was great. It was such a simple process. And my car came in the time frame provided. The price for shipping across the country was also extremely reasonable. I would ship with them again when I can.

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    Response from AmeriFreight Auto Transport

    We really appreciate you taking the time to share your experience with us, Emma! It's fantastic to hear that our team was able to make your Kia's move from Tacoma to Chesapeake a smooth process. We always aim for simplicity and efficiency, and it's great to know your car arrived on schedule and at a reasonable cost.

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    Customer ServiceStaff

    Reviewed Sept. 11, 2023

    The fact that I used Amerifreight twice is a testament to how much I trust this company. Their agent, Robyn, took very good care of me. She contacted the driver when we were concerned about vehicle pickup and made calls to make sure everything was going smoothly. She showed us that we mattered.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed Sept. 11, 2023

    The service was good. The only problem I had was that I was told right from the start that I would be in contact with the driver all the way. I never could talk to him. When I called the company to see what was going on, they gave me no reason why. They called back to tell me they contacted him. No explanation about communicating with the driver. I got called from the company to see if he could drop the car off in the middle of the night. I said I do not want the car delivered when I couldn't inspect it in the dark. Driver showed up right at 6AM like I agreed to with the dispatcher. I finally found out why they wouldn't let me talk to the driver. HE COULDN'T speak English. Why couldn't they just tell me that in the first place? I could accept that, but no explanation after I explicitly ask for one. The service was timely, and a fair price though.

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    Staff

    Reviewed Sept. 11, 2023

    Every once in a while you get lucky. After being deluged with companies wanting to transport my recent purchase, and I spoke with many, Harry ** representing AmeriFreight took the time to explain how the transport system worked. Mr. ** provided insight on what to expect and worked diligently to find a carrier to meet my budget. He kept me up-to-date as to where I stood in the process providing me with the confidence I had chosen the right guy to take care of my transport needs. I might have to boost my budget somewhat but not so much where I could not afford it. He endeavored to meet my needs and he did it in outstanding fashion.

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    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 11, 2023

    Given my last minute change from one car transport company to Amerifreight, the total experience was efficient and smooth. From the initial booking, to the pick-up of my car to the drop off 6 days later, the process really worked. The staff at Amerifreight checked in throughout the timeline to ensure that I was aware of the sequence of events. The price was also reasonable.

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    Staff

    Reviewed Sept. 11, 2023

    I shipped two company vehicles, one to Phoenix and the other to Rochester, NY. We had a very good experience. Both vehicles were on time and on budget and my colleagues were very pleased. Felt like I had a solid partner to help me get this project done from cradle to grave. My boss was very please as well and felt it was much more efficient to ship the trucks than have the guys drive them back to their home offices. We will be using AmeriFreight again.

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    CoverageStaffBillingHonesty & Transparency

    Reviewed Sept. 11, 2023

    Did NOT have a good experience. Understanding the auto shipping industry was disappointed in the carrier that Amerifreight selected for my car. It arrived damaged in hood. Carrier denied damage, refused to give Bill of Lading, refused to give receipt for cash payment. He threatened to say that I did not pay and was lying about damages. Carrier insurance did not cover any damages. Terrible experience. Still dealing with it through Insurance and small claims court.

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    Response from AmeriFreight Auto Transport

    We're deeply sorry to hear about your negative experience with the carrier selected for your auto shipment. At AmeriFreight, we aim to partner with reliable carriers, and we're committed to addressing your concerns. Your satisfaction is important to us, and we are dedicated to finding a resolution to this situation. You can reach us by phone at (678) 821-2653 or via email at r.jernigan@amerifreight.net.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRatesFollow-Through

    Reviewed Sept. 11, 2023

    Jen was great. Told me exactly what the price would be and delivered on that promise. Car was delivered on schedule with no issues. From start to finish Jen was available to answer any and all questions. She followed up to make sure all was well and that the car was delivered as promised with no issues or problems. Would highly recommend for any shipping needs.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaffRates

    Reviewed Sept. 1, 2023

    Amanda ** was very helpful in making arrangements to Transport my car. I got fast service, Handled with care and stuck to the bid price. If you need to ship a car ask for Amanda. She also call after delivery to be sure everything went well and answer any remaining questions. Thank You Again.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for the wonderful feedback! We're so glad to hear that the transport of your Malibu went smoothly. Amanda is a valued member of our team. We take pride in providing hassle-free shipping, and we would be happy to assist you, should you need any vehicles transported in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Sept. 1, 2023

    I had never shipped a vehicle before, and I went with AmeriFreight because of the good reviews of customer service. My agent didn’t talk to me a whole bunch but we communicated enough to get the job done. I was a little disappointed with the shipping carrier, as my truck was delivered at 1030 p.m. at night. Personally, I think that’s too late at night to have a vehicle delivered. However, it got there in a timely manner considering the delivery was from Florida to Kansas. Overall, I was satisfied with the price, delivery, and company besides what I mentioned above.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience with AmeriFreight. We understand your concerns regarding the late night delivery, and we appreciate your feedback. Your input is valuable, and we take it seriously. If there is anything we can do to assist you, please feel free to reach out to us directly at (678) 821-2653 or via email at r.jernigan@amerifreight.net. Your satisfaction is important to us.

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    AmeriFreight Auto Transport Company Information

    Social media:
    Company Name:
    AmeriFreight Auto Transport Company
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    417 Dividend Drive, Suite D
    City:
    Peachtree City
    State/Province:
    GA
    Postal Code:
    30269
    Country:
    United States
    Fax:
    770 486 7429
    Website:
    www.amerifreight.net

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