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AmeriFreight Auto Transport Reviews

4.9
4,815 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About AmeriFreight Auto Transport

AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.

Visit www.amerifreight.net
Pros
  • Money-back guarantee
  • Ships more than just cars
  • Discounts available
Cons
  • No phone support on Sundays

AmeriFreight Auto Transport Reviews

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    Page 11 Reviews 1275 - 1425
    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 15, 2023

    Amazing experience with Amerifreight. Got the best quote. They were able to pick up my car on the exact date and time I requested despite the very short notice. My car arrived in perfect condition without a single scratch. They delivered it to my door. Customer service is amazing too. Would highly recommend it.

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    Customer ServiceStaff

    Reviewed June 15, 2023

    I received good service from AmeriFreight. I had good communication with driver and he was responsible to ship the car safe to destination. I would recommend this company to other customers. This company doesn't let you go without support after they receive the money. People can see different companies don't answer your call after you need their help.

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    Customer ServicePriceStaffRates

    Reviewed June 14, 2023

    Everything worked out great. The only issue was the original quote. If in fact it's computer generated, then someone needs to reprogram how it gets pricing. 5 stars if the original quote had been in the ballpark. The car arrived quicker than expected and the driver was great. No damage, called me ahead to let me know eta.

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    Punctuality & SpeedStaff

    Reviewed June 14, 2023

    Good option… But have to be patient—even up to a day or 2 before pickup—to get a confirmed ride. Had our carrier not been ID’d one day later it would have been extremely difficult to arrange for pickup before we left town. Also, knowing the pickup/dropoff locations more in advance would have smoothed the transfers.

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    Staff

    Reviewed June 14, 2023

    Had a 2014 Hyundai Elantra GT that didn’t run shipped from Cincinnati Ohio that didn’t run and was stuck in a driveway with a downward slope towards the garage. Got it shipped all the way down to Peachtree City, GA for under $1k. Car arrived still in great condition on the exterior with no rock chips and the driver was very professional!

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    Customer ServicePriceRefunds & PayoutsMaintenanceStaff

    Reviewed June 14, 2023

    Car was damaged. No one will take responsibility. Cost to repair will be $200-$400. Driver had parked illegally on State Hy 1 to unload instead of street. He would not fix the antennae that he took off (actually broke). No follow up by Amerifreight. I have asked for reimbursement and am not getting any response to my request to reimburse for the damage to the 1969 El Camino truck.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your feedback and would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with the issues mentioned in your review.

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    Contract & TermsPriceStaffBilling

    Reviewed June 14, 2023

    First, the people I dealt with were all very polite and accommodating. They spoke clearly and professionally. The pick up of the car was delayed a day, in the end there were two different drivers coming to get the car, and it took a day longer for the car to arrive. I was billed twice by AmerFreight. With this said, the car was delivered in good shape and AmeriFreight took care of the double charge. So, in the end, I would recommend this company, however I would be as flexible as possible when making arrangements.

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed June 14, 2023

    We had to move our car across the country pretty quickly. I heard of some rough experiences from friends, so I was cautious. Amerifreight was highly recommended on a social media account that I follow. I called them along with 2 other companies. Lisa from Amerifreight was by far the nicest and most knowledgeable. I am so happy I choose them! Smooth process from pickup to drop off! They even called with updates while my car was traveling. The prices were right in line with the rest of the market...but service is far beyond. Highly recommend.

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    PriceStaff

    Reviewed June 14, 2023

    I had the pleasure of working with Kallie throughout the entire process, and I must say it was an incredibly simple and straightforward experience. I needed to ship my car all the way from New Jersey to Washington state, and thanks to this service, the entire journey went smoothly. Kallie was not only professional but also very helpful and attentive to my needs. She guided me through each step of the process, ensuring that I had a clear understanding of what to expect and how to prepare my car for transportation. Her knowledge and expertise in the field were evident, and I felt confident that my vehicle was in good hands. When the day finally came for my car to be shipped, I was a bit apprehensive, as any car owner would be. However, much to my relief, my car arrived in Washington state without a single scratch or issue. It was evident that great care had been taken to ensure its safe delivery, and I couldn't have been happier with the result.

    Overall, I would highly recommend this service to anyone in need of car transportation. From start to finish, the process was efficient and stress-free, thanks to the expertise and assistance provided by Kallie. Whether you're moving across the country or simply need to transport your vehicle to a different state, this service is definitely worth considering. I am extremely satisfied with my experience and would not hesitate to use this service again in the future.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed June 14, 2023

    Excellent service and very efficient process to ship my car from Seattle to Phoenix. The carrier was quick to respond with a reasonable rate and all timelines were met on pickup and drop off. Would definitely recommend to anyone looking to move their vehicle.

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    StaffCommunication

    Reviewed June 14, 2023

    Great experience. Harry was patient while explaining the process and kept me in the loop during search for transporter and during transportation. TT arrived a few hours earlier than originally expected so that was a bonus! I would definitely recommend Amerifreight!

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed June 13, 2023

    I'm a traveling healthcare worker and I was on an assignment out of state. I shipped my car there and because I liked AmeriFreight's services when I went there, I used them again to ship my car back. Getting the service set up was very pleasant. I had Malia and she was very informative. When I had a phone conversation with her, she was very positive. She had really good customer service and she was leading me through the process of it being my first time. She was very helpful as far as providing me with all the information that I needed. I'm really big on customer service.

    Malia really tried to work with me because I was working a night shift. I was originally missing their calls whenever I would have an offer. Malia worked with me to see what time would be best for me and for her to call. She would ask, "Is 11:00 AM good or 12:00?" I would then set an alarm for that time. If they had an offer, they would call me at that time. That was super helpful. It was my first time using this and I didn't really know how it worked.

    The quote that was provided by AmeriFreight was okay. When I got my very first quote, they said it is gonna be based on whoever's actually picking it up and their offer. I like that you don't have to necessarily take that offer. That was super helpful because if I didn't know that, I probably would have assumed I had to take the first person who offered to pick up my car. When I was shipping my car to Minnesota, I didn't take the first few offers and then I got something that was more in the ballpark of what was more feasible for me. When I brought my car home, I took the first offer because it was already in the ballpark of what I originally paid to send my car before.

    Once AmeriFreight got me over to the carrier, the carrier kept in touch. I reached out a little bit just because of my work schedule. I was trying to make sure that if I couldn't get the car, someone in the household would be able to obtain it. I did the partial payment so I needed someone to be physically there to distribute the rest of the payments to when my car was delivered. I was more in contact about the arrival so I can make sure of that.

    The partial payment was one other reason I went with AmeriFreight. Shipping your car is not a super cheap task and you don't know how you're gonna receive it. Am I gonna receive my car the way that it was transported? Is it gonna get here on time? The partial payment was more appealing to me than paying the full price. It's like a deposit, which I do with most things in my life. I also didn't have any time constraints, which I liked. It wasn't like, "Okay, you have to do this day and this date." It was very flexible, which was better for me. I have already recommended AmeriFreight to some of my travel healthcare people.

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    Customer ServicePriceStaff

    Reviewed June 13, 2023

    They explained everything really well. No problems with communication too. The rep fought really hard to help me find someone that was more affordable than some of the other options that had come in. Pickup and delivery were straightforward. We met in a large parking lot at a Home Depot, and then at a Walmart when it was time to receive it back. The carrier was efficient and got it from point A to point B without any trouble. I would recommend AmeriFreight. I would certainly go through them again if I ever had the need.

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    Staff

    Reviewed June 10, 2023

    Great job!!! Car was delivered on time!!! Driver was very nice!! Everyone in the office was very understanding!! I would use this company again and would and will recommend them!! Thank you AmeriFreight!!! Good job, Good job, Good job. Thank you!!!

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    Price

    Reviewed June 9, 2023

    This was easy and convenient. The cost was a little more than originally quoted, but the brokers were really nice and attentive. It was delivered on time and as expected, right to my street! Hannah was great! Thank you Hannah!

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    Punctuality & SpeedStaff

    Reviewed June 8, 2023

    With the help of Rich ** everything went smoothly and really fast, actually at the beginning didn't believe it would be in less than a week but it was and the car was in the same condition as I left. I really liked, I would hire you again.

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    Punctuality & SpeedStaff

    Reviewed June 6, 2023

    The agent Christy assisted with the transport of my SUV from Texas to Northern California. She was available with answers when I had any questions and answered very quickly. The overall transfer was great and would definitely do it again if there is a future need.

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    Customer ServiceStaff

    Reviewed June 6, 2023

    Everything went well and there was a lot of open communication from the beginning which was really helpful! Some issues did arise with the actual carrier and shipment dates so I’d encourage you to confirm and clarify your delivery timeline in advance through AmeriFreight and the carrier to avoid any issues. Mine ended up working out and they did their best to help me through it but beware it really is just up to the carrier.

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    Staff

    Reviewed June 5, 2023

    The brake fluid was entirely drained out when I receive the vehicle. So unprofessional. I need a compensation for this as there is definitely something wrong that happened during the transportation of the car. I ended up taking my car to a service station after the car was delivered to me.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Customer ServiceStaff

    Reviewed June 4, 2023

    I recently used AmeriFreight to transport a car and was very pleased with their service. Everything was arranged in a timely and efficient manner and with a strong focus on customer service. The car was delivered on time and the transport driver was helpful and courteous. I wouldn't hesitate to recommend AmeriFreight.

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    Customer ServiceTechPunctuality & SpeedStaffRatesTransparencyTimeliness

    Reviewed June 4, 2023

    The company I was originally going with changed the information the day the car was supposed to ship. I didn't trust them and I ended up going with AmeriFreight. Customer service was pretty good. They called me and they gave me the information. They emailed me the information to sign the contract. If I was interested, they would put it all in writing. When they pick up my truck, they'll send it to me. They'll give me a date when it would be delivered.

    They were supposed to deliver it on a Monday, which was a holiday. They said they were gonna call me on Sunday to let me know if they were gonna deliver it on Monday and they never did. I ended up reaching out to them and asking if they were still delivering it Monday. They called me 10 hours later and said they would deliver it on Tuesday instead because of the holiday weekend traffic. That was understandable. The only thing was I didn't get updated. I wouldn't have minded if they texted or called me. That would have been nice. I didn't hear back from anybody until Sunday. The communication could have been better.

    During the drop-off, the driver just gave me my car. I didn't like that the car was super filthy that I couldn't even see if there were any damages to it. But that was to be expected and it wasn't serious. They had the car for over a week and they were driving from the desert. We had to wash the car the next day and there were no dents. I would refer AmerFreight again. I would just tell others not to do it on the holiday weekend.

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    PriceStaffRates

    Reviewed June 3, 2023

    I used Amerifreight to move a car from Dallas, TX to Portland, OR. It was a great experience from start to finish. The representative gave me a realistic quote, for both the price and the shipping time. She explained how the shipping industry works. She didn’t contact me multiple times to try to get me to use the service, unlike other companies. The trucker contacted me with the pickup information and was on time. The delivery was also on time.

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    Customer ServiceStaff

    Reviewed June 3, 2023

    AmeriFreight got back to me right away. The rep that I initially spoke with was amazing. She was very helpful throughout the whole process. AmeriFreight always kept good communication with me through the whole process. Everything was the way they said it was. It was on time. They went from Long Island with the car to South Carolina. The driver couldn't get the truck down the street where my son lives. So he parked in a parking lot and then he drove the car to my son's house, then my son got in my car and drove him back to the truck.

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    PriceStaffHonesty & Transparency

    Reviewed June 2, 2023

    My experience with AmeriFreight was great and the service advisor Maleah ** did a great job and kept me informed all the way from my vehicle pick up and till the delivery. I think this is one of the best company to be used for car shipments as they are very clear and fair about the charges and no hidden fees. I would highly recommend them.

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    Customer ServicePriceStaffRates

    Reviewed June 2, 2023

    Great communication from beginning to end of the transaction. Reasonable pricing. Took great care in handling my classic car. The driver (Mike) was in constant contact via cellphone, making sure that the delivery of the vehicle was safe and timely. Thanks for everything.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2023

    Setting up the transport was easy. I didn't do much of anything except to wait for a call and I didn't have any communication with the driver until a day prior when he said he'd be there. Pickup and delivery were smooth, and they were right on time. I'd choose AmeriFreight again.

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    Customer ServicePunctuality & Speed

    Reviewed June 1, 2023

    I was able to do almost everything to set up online which is great for me. I got a phone call a day before the pickup date. The car arrived earlier than scheduled so they asked if we could pick it up early. We were not there yet so I told them I would call them back when we arrived. But it got there in good condition. AmeriFreight is convenient and it's everything you can expect.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 1, 2023

    Amerifreight is very reliable. I like the quickness with which they got back to me. The rep was very knowledgeable. The transport was scheduled to take three days and took four. But the driver was very thorough. He got in touch with me. His office had also been in touch a couple of times. I met him right at the front gate of my condo.

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    Reviewed June 1, 2023

    AmeriFreight was wonderful to me. I enjoyed them immensely. They said said it would take five days, but they did it in three days. I'm gonna go again in October. Hopefully, they'll take me.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffRates

    Reviewed June 1, 2023

    I had a convertible BMW and I had a mid-size car shipped by AmeriFreight. I liked their rating as far as what I found on the internet. I dealt with the same person all the time. The correspondence was very good. If he wasn't available, he got back to me. The actual driver was a broken-English person, but he did the work okay. He arrived here a day early, which presented a problem because nobody was here. Very luckily, I had somebody who lives in Charleston who ran down to the bank for me, got the funds, came over here, took care of them, and checked the cars out. They were in good condition.

    As far as one car goes, it was completely filthy, and the mud and the dirt in it was like I'd never seen. It was driven into the driveway and parked with the top being up and everything was fine until we got here about five days later, and I found out I can't even put the windows down without pressure. There's something wrong with both sides of the car. It was so full of mud. It looked like a four-wheel drive mud race. It was awful. I still can't get the windows down and up, but when it got here, my daughter signed off on the car and we know that the insurance package that we took on it was probably null and void.

    On that end of it, I'm not happy. This car's gotta go into a specialty shop because when you go to put the windows up and down, you can hear the grind and the mud inside the door jams. It's not rolled down, they're electric. So, it's very disturbing on that part. As far as AmeriFreight, I would recommend them in a heartbeat. I had an excellent rapport with the entire staff.

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    PriceStaffRates

    Reviewed June 1, 2023

    I looked at other companies and I felt most comfortable with the woman that I was chatting with at AmeriFreight. She seemed most trustworthy and she gave me the information pretty up-front without giving me any promises on price. She said the price can change, whereas the other company tried to hide it a little bit. The car was picked up in California and dropped off in North Carolina and they said it would take about a week. The pickup was super easy. The driver showed up, checked the car, and then loaded it onto the vehicle. Then, he worked with us for the delivery because they can't come on base to drop off the vehicle. He worked with us in finding a spot where he could drop off and on the timing of it. Everything was very simple. The final price was expensive but it was reasonable for what I needed.

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    Customer ServicePriceStaffRates

    Reviewed June 1, 2023

    I liked AmeriFreight's pricing. I had a very positive experience with Brandon. He was very helpful throughout the whole process. I contacted and spoke to him in December because we live in Michigan and we winter in Florida, and I was going to ship our car down in January, and then have it shipped back in April. He had a quote set up for that. Then at the last minute, we decided to drive down. So, I contacted him and told him that we had changed our minds. He was very receptive to that. Then when we decided in April to ship home, I contacted him. He was very helpful and did a great job for us.

    We live in a gated community in Florida. The driver had contacted me 24 hours prior to pickup. The truck wouldn't have fit into the gated community. So, we met him outside of the gate. He set up a time. He was there at the time. We took the vehicle to him, and he inspected it with us there. It was a pretty in detail inspection. Then we signed the paperwork agreeing with what he saw on our vehicle. We did the same at drop-off when he dropped the car off at our place in Michigan. We were told the total transport could take five to seven days, and it was about four. It was much shorter than we were told. We didn't have any interaction while the car was being transported. Although, the driver did call again 24 hours before he was going to be at our place in Michigan. He did a great job. He was very patient. Everything was perfect.

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    PriceStaff

    Reviewed June 1, 2023

    I had AmeriFreight move my car from L.A. to Boston. I got text messages from an agent, and they helped me through getting the information and putting my car up on listing, and then they let me know when I got a transporter. They were helpful throughout. The quote was a couple 100 lower than the final cost, but the service is pretty good. AmeriFreight is a straightforward and helpful service.

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    Customer ServiceStaff

    Reviewed June 1, 2023

    The AmeriFreight team did an excellent job shipping my vehicle to California. They followed up to get the job to completion and showed up when promised. Thus was my first time shipping and they made it painless. I thank you!!!

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    PriceStaffRatesValue

    Reviewed June 1, 2023

    I got my car from Colorado to Maine thru AmeriFreight and the lady I had was really nice. She went to bat for me and contacted carriers to try to get the lowest price. I had a very tight pick-up window and she made sure to explain that to them. Everything was handled really well and there was no effort on my part. When the car was delivered, I had the driver meet me at the JCPenney parking lot then he pulled the truck up, got my ID, took it off, and went over the inspection with me. Everything was fine and it was done in less than 30 minutes. The service was worth the money and AmeriFreight was an easy company. You just tell them when you need the car picked up and they'll get you the best quote that they can. It's a great way to save time and money, and you don't have to worry about anything.

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    Customer ServiceSales & MarketingPriceStaffRatesTransparency

    Reviewed June 1, 2023

    When I called AmeriFreight, the customer service rep answered all my questions. He was really helpful, especially because it was my first time transporting a car. He explained the whole process and logistics. He put my car on a listing and found a driver to take the car across the country for me. He helped me choose the driver and said that this person could drive for this cost at this time, and told me how many positive reviews he had. The truck driver was perfectly fine. But the downside of working with AmeriFreight is that they don't have their own truck, so they can't guarantee any price or any time. Essentially, they will connect you to the driver then it's done after that. But their rep followed up after to ask how things went and he answered questions when I had it even afterwards.

    Other than that, AmeriFreight gave a really low number and it's the minimum number that they put my car on for bid in the listing. That was attracting to begin with. But you will never actually pay that lowball price. It would always be higher than what they advertise. It was fine because the final price was still lower than the other ones I found, but it was still not very transparent of them.

    The other thing that was a little annoying was when the rep found the truck driver to take my car, he gave an estimated time of pick up which was going to be on Tuesday, and he told me I'd get it by Friday, which was really soon. I was surprised and when I asked why it would take shorter than other truck companies, he said some truck companies might have two drivers, so they need less rest. That made sense and that was attractive because that way I could keep my car longer, and at the time, I needed my car for the weekend. But what actually happened was, the driver picked up my car on Tuesday and said that he wouldn't get to the destination until Monday. It wasn't his fault though and I don't know who to blame on that one. But I needed my car for that weekend and I didn't get it until Monday.

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    Customer ServicePricePunctuality & SpeedStaffBillingCommunication

    Reviewed June 1, 2023

    The organizer from AmeriFreight was phenomenal to work with, responsive, kept in communication, and was adaptive when things changed. They moved my car from Georgia to Michigan, and they walked me through what the pickup part was like because some of the trucks were huge and they couldn't get through certain residential areas. We live on the street that the truck could not have gotten down, so we planned the day before the pickup to meet the driver down the street in a commercial parking lot. He let us know when he was approaching and how far out he was. Then we met him in the parking lot and walked through entire car. We noted any scratches, he took photographs, and we waited while he loaded up the car.

    In the end, the quote they gave me was 100% accurate. I paid the full amount in advance and I didn't get a supplemental bill. AmeriFreight's reps were also very informative and able to address any questions I had. They were able to really just put me at ease about the whole process by keeping me informed . We chatted on the phone numerous times, and exchanged emails and text messages.

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    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed June 1, 2023

    Setting up the transport with Amerifreight was super easy. Once I gave them the okay to move forward with my listing, they took it from there. It was scheduled in a week and was picked up on its pickup date, which was a month later. They said it would take 10 days, but it only took 6. They didn't come on the day they were supposed to pick up though. They came on the next day. Also, there were a couple other extra costs and one was a surprise. They added an extra 100 for some boxes in the back seat. They called after they had picked it up, and said, “Our driver said you have boxes in the back seat so we're charging you extra."

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    CoveragePunctuality & SpeedStaff

    Reviewed June 1, 2023

    With Amerifreight, I like that there was somebody being the go-between managing the process as opposed to something like uShip where you just post and have to pick someone, and there's not a third party vetting the person. I appreciated the gal that I was working with at Amerifreight. She was on top of it. It took us a while to insure our unit before we were ready to have it transported, but she was diligent about checking in. Once we were ready, she found us someone quickly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 1, 2023

    We used AmeriFreight to transport a car from the Cleveland area to the Los Angeles area. The car was delivered close to six days late as the trucker ended up having an issue with his truck and he had to get it repaired. But they could have been better in communicating. They communicated a couple of times, but not as frequently as they should have. We have the personal phone number of the driver and sometimes it would take him three days to respond to a text. Then, my son had to meet him somewhere for the delivery because it was a huge truck. But at the end of the day, the car got there fine.

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    Customer ServiceStaff

    Reviewed June 1, 2023

    My experience with AmeriFreight was amazing. The customer support rep that spoke to me over the phone Timothy was very informative and nice. He explained everything in great detail and answered all my questions. The car arrived safely at the new location. I would recommend this company to a friend or family member.

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    Punctuality & SpeedStaff

    Reviewed May 31, 2023

    Scheduling pick-up and delivery was very easy, dispatch was extremely helpful. 10 stars for the driver. He was very professional and had the vehicle loaded and tied down fairly quick. 1300 mile trip and had the vehicle delivered on time with no damage, he went above and beyond and helped push the car into the garage.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed May 31, 2023

    Our vehicle was suppose to be delivered in 3 days. Had not heard anything so I called. They said the driver would call within 24 hours of delivery. Did not hear anything. Called back again to customer service, was told the driver was running a little late. Would be there by Friday. Friday came. Heard nothing. Called again to customer service, got the driver's number. He said he would be there in 2 days. He was late because his truck was not full so he waited til it was full before he left. I asked customer service if we would get a discount since he was so late, they stated the driver would give discount.

    We kept texting driver for ETA, he would give ** reasons why he was not there yet. At this point it had been 2 weeks. we were going to call the police and report vehicle was stolen, relayed that message to driver he promised it would be there Sunday. Had not heard anything. reached out to driver. he said he would have it Monday. We told him we needed to have it on Sunday. He finally showed up at 1 am Monday morning. was very rude. Would not give us the keys. When I asked him about discount he became aggressive and got back in the truck, locked the doors and said he was going to take the truck.

    I had to go get my husband out of bed, because the driver at this point acted like he did not understand English. My husband came out. the guys just kept saying he does not speak English, so I translated on my phone what I was told from customer service. He would not even look at my phone. He finally left with us paying full price for delivery when he was over 2 weeks late. I notified customer service with no reply from them. I would never use this company again! Or refer them to someone to use. Be very cautious, I don't know where they get their drivers, that driver made this company look horrible!!!

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Staff

    Reviewed May 31, 2023

    From start to finish the process went without a hitch. No pun intended. The driver rang my doorbell only after he got the car off the trailer and had it ready for me to inspect. He was kind and courteous.

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    Customer ServiceContract & TermsTechPriceRefunds & PayoutsStaffBilling

    Reviewed May 31, 2023

    This ordeal started with the pickup of my vehicle, I was told pickup would be on Thursday 4/6 & dropped off on Monday 4/10. Vehicle was picked up on Thursday but I got a tx message Thursday night that it would be delivered on Friday. I wasn’t home until Monday that’s why we picked these dates. I spoke to the transport company & was told that they had a 48 hr window for delivery which was never discussed. I agreed to a Saturday delivery & had to cancel my plans which cost me money since everything was paid for. The transport driver delivered my full size Bronco by himself & used another vehicle to tow & push my vehicle into place, due to it not running, it also was raining & he had to hold the door open so he could turn it! I watched everything on my security cameras. Then he wanted payment before I could inspect the vehicle which the contract clearly states, payment due after inspection.

    He called & txt me over & over harassing me until I had to call the transport company that AmeriFreight hired to do the job directly. She told me that she contracted the job out & this wasn’t her normal driver, she finally paid him directly so he would stop harassing me & I paid her after I inspected the vehicle. I tried calling AmeriFreight but I never got a return phone call so I sent an email & to this day have never received a reply back. I would never recommend AmeriFreight, they made promises & took their money & didn’t help me with anything after payment! This company was an absolute disaster from the time of signing my contract! Don’t use them ever.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    StaffRates

    Reviewed May 31, 2023

    Robyn was extremely helpful and pleasant to work with. She was able to secure a competitive rate and the car was delivered with no issues. I am very happy with the service I received and I would not hesitate to use AmeriFreight again.

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    TechPriceStaffRates

    Reviewed May 31, 2023

    It was pretty easy overall in terms of getting everything going. They explained it well, what it would be and how it would work. Everything arrived on time and well. The price range that they gave me was accurate. The car got here a day earlier than it was expected. It was an easy pickup. The driver that they had contracted it out to was fine. So it was a good experience overall. It worked out well.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 30, 2023

    The Amerifreight rep got in touch with me super quick and took the time to really explain how the whole process worked, and then let me know how the bidding process went. He was very accessible too. When we were getting close to the date in which I requested and I still hadn't heard anything, I asked him what was going on and he let me know that they hadn't gotten any bids yet. But he gave me a couple of Plan Bs and Plan Cs to put in place in case we didn't secure the bid for the date that I wanted the pickup on, which fortunately, we did. I felt really good because he was able to reassure me that, no matter what, the vehicle was going to get to its destination. With a military move, I have to be in a certain place at a certain time. So I don't really have much wiggle room. The fact that he was able to give me a couple of different alternate avenues in case we had to go that route was nice.

    The driver was really good as far as communication-wise goes. He was there at the time he said he was going to be there. My only qualm was that the location site of the pickup and drop-off happened to be within a neighborhood for both locations. Instead of finding a large enough parking lot or something to go into, we loaded and unloaded on the side or in the middle of busy highways. So that was a little concerning for me. But he did a phenomenal job and he was very quick and efficient. The final cost was a little bit more than I thought. The quote that they gave me was around $950, and the final cost was 1,300. I was expecting about $100 or $200 more. So that wasn't the greatest.

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    Customer ServiceStaff

    Reviewed May 29, 2023

    I had great experience with Rich and AmeriFreight. Rich was very kind and helpful, he got us a great deal on our car transport. The carrier arrived on time and delivered on time. Rich was great with communication throughout the process. Would recommend to family and friends!

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    Customer ServicePriceStaffRates

    Reviewed May 24, 2023

    It was excellent with the drivers and they delivered faster than intended. The only thing was it was a lot of hearing about it right when it was happening kind of situation. We didn't know what time they were picking up until the day before and when I called in, it was a month before we decided on pricing because of the way they bid it out.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed May 23, 2023

    AmeriFreight first gave me a good quote and they seemed they could do it. Then they went dark without any indication of when it's gonna happen. It was not a good experience. I have to keep calling. The person that I originally connected with kind of disappeared. When I said, "Okay. It's time to get it," they said, "Oh, it'd be next week." They'd do it next week, Tuesday, Wednesday, Thursday and every time they'd call, the price kept going up. Finally, it cost 2,000. It started with 1,200. The price kept changing. They put it out for a bid looking for a driver that's gonna come and pick it up, that will accept it for the price.

    Finally, they said, "Well, nobody wants to take it. You really have to pay more." I said, "Well, okay. That wasn’t the indication when I started here." I was given one price and ended up having to pay a totally different one. The pickup point was my residence, but it ended up being at a dealership because it was easier for them to get there. Then I couldn't get it to my destination. I could only get it to Boston. So, I had to meet the driver near the Boston airport and then drive the last hour myself. That part wasn't that bad. I can make accommodation, but given you’re paying full price, you’d think you'd get it a little closer.

    I would have liked to get a little bit of update as they kind of went through because you don't know what's going on, but getting it set up, contacting the driver's assistant was fine. I just didn't have any interaction at all until on the other end. They dropped the vehicle off the day before we agreed on. That was like when I got a call, "Okay. We're gonna be there tomorrow at such and such time." They gave me an address, which is pretty close to where we're planning and which is at another dealership. We drove there. The driver brought over the car and took the car off. We got it and away we went.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Customer ServiceContract & TermsPriceStaff

    Reviewed May 23, 2023

    The representative who setup the transport was amazing but I had a little bit of a hiccup with the actual trucking company that we had used. We originally had the pickup set for a Monday and I had to leave on a very specific day to travel across the country. They said they'd be on there Monday but they never called and they never showed. I was in contact with my representative the whole time and her being fully available every single time was a huge help. She got back and forth with them and they showed up on Wednesday, which happened to work out. The pickup was a little rough but after that, it went smoothly. They dropped off when I got to Washington and they were able to hold it for a few hours till I got into the state. It ended up costing more than I expected but I was still happy that I got my car in because it was gonna cost me more to ship it with another company.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 23, 2023

    AmeriFreight's reps were responsive and helpful. They explained the process over email and on a call, and what they said were accurate. The driver was courteous, quick and did a good job. The move was within the timeline that was allotted.

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    Customer ServicePricePunctuality & SpeedMaintenanceStaffRates

    Reviewed May 23, 2023

    I liked the instant quote I got from AmeriFreight and the instant reply by the agent that was helping me. I like that my agent worked with me because we had to change the dates once. We had it scheduled for a specific time, and then our orders changed a bit. He was able to find another transport guy that was willing to take my vehicle. The price did change quite a bit, but it was understandable because of the last minute situation. The driver was professional. He did more than I did because he was taking pictures and videos of my vehicle, and giving me the paperwork that I needed to have and explaining it to me, what it was and told me that I needed to keep it. When we had to claim a part of transportation, it would be nice to get the email from Amerifreight of how many miles and everything broken down just to make it easier.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed May 23, 2023

    Changing pickup date and address was very simple, getting a status update was easy, and communication throughout the entire process was quick and informative. My first time shipping a vehicle and I couldn't be more satisfied. Will be using and recommending for any automotive shipping needs in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 23, 2023

    My apartment lease had just ended and I decided not to renew it after losing my job unexpectedly. So I needed to clear out. I was working within a two-week window and AmeriFreight was able to get me in quickly. My assigned rep and I constantly kept missing each other. When I would try and reach her, she was away from her desk and when she would reach me, I'm dealing with movers. So each time I called back, I ended up speaking with different reps each time and I had to constantly re-explain what was happening. I'm in marketing so I'm big on brand perception and customer service and the taste you leave in my mouth with each interaction. So, I was a little disappointed, having heard such good things from my family members about their experiences. But I also know my standards might be a little bit higher based on the nature of the work that I do as a consultant.

    AmeriFreight is a broker so the driver was working for another company and they took the bid. Who I spoke to from his central office spoke English well and we were able to hash things out and talk numbers. But the driver spoke very little English. We were just trying to navigate speaking to each other. But he came with all the right paperwork and receipts, and he was nice. AmeriFreight is not awful but there were times where communication could have been better. Also, the process was moved along by me constantly bugging them.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 23, 2023

    The young lady who helped me out was great. She called me back and was on top of everything. The driver was top-notch and was a great guy also. He picked up from my mother and she got a good impression from him, and dropped off to me. He was on schedule and was there in three days. Cost-wise, AmeriFreight was at par with everything else that I saw. I looked around and priced everything, and it was exactly what I was planning on spending. If anyone wants to transport a car or if I’m going to do it again, AmeriFreight would be my first call.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed May 23, 2023

    The transport from Ohio to Texas was done by a third-party, D&A Hauling, and it was supposed to take two days but it took eight. The pick-up was fine. It was done on the scheduled time and photos were taken. But upon drop-off, the reps did not take any photos. Also, I got notified of the drop-off at midnight, which was three hours beforehand. D&A was terrible with communications and they caused damage to my vehicle when it was offloaded. They rolled it violently off the front. So, the bottom front bumper is scratched and dented.

    I tried to file a claim with D&A's insurance, Progressive, but they failed to provide any statements. I tried calling D&A and I left multiple messages but they ignored my calls. I reached out to Progressive but since D&A refused their calls, they denied the claim. So, I am stuck with the damage to my vehicle for myself to pay. But I'm currently in the process of trying to get funds from them. It was nothing on behalf of AmeriFreight because they did more of the brokerage, of setting it up. I contacted the representative I had there. They provided the company's insurance and also removed them from their system.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Punctuality & SpeedStaff

    Reviewed May 23, 2023

    From start to finish, AmeriFreight was very communicative. I gave them my timeline and told them it was a very firm one. They said they would make it happen and they did. The driver texted me along the way to let me know how he was doing. He ended up getting here early, which was great. My housekeeper met him. They walked the car together and he took photos and sent them to me.

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    Staff

    Reviewed May 23, 2023

    I used AmeriFreight when I was moving for work. On my way back, I contacted the same girl that helped me the first time. The first time around was good. The girl was super helpful. She was also very helpful the second time. But the driver was a week off my date. That was frustrating considering I had a rental car. I had to pay to stay in this rental car. He gave me $50 off. I was not happy about that.

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    Customer ServiceStaff

    Reviewed May 23, 2023

    My son liked the response he got from AmeriFreight better. Both contacts both did a wonderful job. Once we got set on the time and they gave us a window, they hit it. The driver was there when we went to pick up the car. He was cordial. He told us everything. I even gave him a nice tip 'cause he was so helpful.

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    PriceStaffRatesTransparency

    Reviewed May 15, 2023

    Richard was very straightforward and accurate. Everything he told me was true and to the point. I would recommend this company to all others who need assistance. The price was fair also. The transportation person was also professional and very respectful and also kept me up to date from the time he had my c truck until it arrived. I thank this company and Richard for everything…

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    Price

    Reviewed May 13, 2023

    AmeriFreight did a great job. It was a wonderful experience. The final cost was a little different from the quote, but nothing drastic. I would use this service again.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 13, 2023

    My conversation with Brandon, my rep, was very assuring. He sounded like he knew what he was doing and that he had a lot of experience. He did all the legwork to find the driver for me. I had a spot picked out that the driver really liked and he was very thankful that I found a good spot. The driver was super professional in loading the car. My car is a manual transmission model and I had a prior experience with a different company where their driver couldn't get it on the truck without stalling out a good number of times. This guy was the complete opposite. He drove it on the truck the first time and got it strapped up. I was very happy with how knowledgeable he was and how fast the process went.

    Communication with the driver during the transport was limited but nothing that I was unhappy with. I gave him the phone number of the person who was picking up my car. He reached out an hour before he was getting to where we were meeting and gave us plenty of time to figure things out. He was easy to work with. The final cost was exactly as quoted. I had a prior experience where I tried to save on costs by going with a cheaper broker. This time, I'm very glad I went with AmeriFreight. It was a little more expensive but it was worth the cost for the peace of mind.

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    Reviewed May 13, 2023

    I live in Florida and Maine, and my wife and I still drive. We have two Toyotas, and we drive the RAV4. We shipped the Camry going from Maine to Florida and Florida to Maine. We initially looked at other companies, but since I like AmeriFreight's dispatcher, we've used them ever since we started off with them. I just gotta trust them. The dispatcher gets the job done, and it gets me out of that. They know the trucking company somewhat, and she is being responsible and gets back with me.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 13, 2023

    My experience with them wasn't the best. It was good starting off but they took a while to get back to me on all details. By the time they were able to proceed with everything they didn't give a location or time where to pick up or drop off my car. I asked to get that information and they were like, “Oh, you have to contact the driver,” which is a completely different party. So, I was trying to get ahold of the driver, and I couldn't for the longest time.

    When we were finally able to get the details, the location they gave was not specific enough because it drove me to a side of a gate off the side of the road and I had to turn around and call the driver. I had to wait for him at an intersection and when I saw him, I followed. The right location was half a mile away from the one they sent me.

    The delivery took a very long time. But by the time the mover was here and I was able to contact him, he told me, "The delivery is gonna be today," But then, he contacted me saying, “Never mind. It's gonna be tomorrow.” It wasn't until 1 AM when I got my car. Plus, he was getting frustrated with me as if I wasn't waiting on him for 24 hours plus. Because I didn't have a car, I had to rely on other people to drop me off to pick up my car. When I'm relying on others, I need to have a specific timing for everything and he couldn't get that to me. He said, “Can't you just Uber here?” And I'm like, “I don't have the money for that unless you're gonna pay for it. No, I don't think so.” So it was really frustrating. My experience could have been better, but I got my car across the country.

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    Customer ServiceTechPriceStaffValue

    Reviewed May 12, 2023

    AmeriFreight was more expensive by a couple of hundred dollars. But it just seemed like they were able to get me a better timeline and a better time window for pick-up and delivery of my Honda Accord. AmeriFreight reached out to me through text messages and I answered or called back. I spoke with the rep Chandler and she was very helpful. She gave me the steps in the process of everything, saying that the request for bids would go out. I wouldn't need to pay any money until I decided on the company. I signed the contract with them, at which time I would put a certain amount of money down and then pay the driver once they arrive out west at the delivery spot.

    The pick-up was bumpy because I heard numerous negative things about the subcontractors. We arranged a pick-up time and a date. The actual transport company that I signed a contract with wasn't able to pick the vehicle up that day. As soon as I called Chandler at AmeriFreight, she immediately reached out to that company. She said, “Something shady's going on. I'm going to cancel this contract,” and immediately started looking for other transport companies that could pick up either that day or the day after.

    The second company actually said that they were in the area and could do the pick-up that day or the following day. That worked out perfectly and they were very helpful. Chandler was, last second, on point and the communication was superb. My son received the delivery of the car in California. The other companies were saying that my son would have to meet them somewhere in a large parking lot. AmeriFreight was able to find this company that would drop the vehicle off at a large facility and then ship it on a smaller truck so it can be delivered to their single-family home. That was very helpful because he had no car and was in the military.

    The car arrived the day that my son was expecting to arrive. That was eight days exactly. Once they got there, my son was actually FaceTiming me. We walked around the vehicle. It looked the same as when it was shipped out. AmeriFreight was definitely worth the money, even the extra money. There is just peace of mind and the customer service was superior. If I ever do this again, I'd definitely go through AmeriFreight. After shipping, other people at the company reached out and verify everything went well for the pick-up as Chandler was off. All in all, I recommend AmeriFreight.

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    PriceStaffTransparency

    Reviewed May 12, 2023

    I’ve used AmeriFreight 3 times for transporting cars across the country. All 3 times they were very helpful and stayed in touch with me throughout the whole process. Richard was proactive in keeping me up to date with each step. All 3 times the cars were delivered with no problems. Other than time delays, and the actual cost being higher than the bid, there were never any issues.

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    Customer ServiceStaff

    Reviewed May 12, 2023

    I had a family member in Ohio sell me their car. So, I had it shipped by AmeriFreight. I googled best auto shippers with BBB, and they were in the top five somewhere. I called all five companies and out of the top five, the agent I spoke to on the phone, Sy, sounded the most confident and he wasn't pushy. So, I ended up choosing him. He was a great agent. He was solid. Also, just having the Better Business Bureau attached to their name helped sway my decision. AmeriFreight's reviews were solid.

    Setting up the transport was great. I called Sy once. He would follow up with the email every other week or so. He was busy. So, I called him maybe a month, if not more, before the actual delivery. I didn't even book because I was still searching. I had life going on. He would drop in just checking on me. Then when it came down to it, he was very on it. Every step of the process, he would send me a text and give me a call or email. He was there holding my hand making it a great experience.

    The car was picked up on a Saturday morning from my buddy in Ohio. They had to meet in a parking lot because his street was a little too small for the truck to come through. Then they came within the hour that they said they would. It was the same on the other end. The driver was very communicative. He called me the night before and said, “Hey, I should be there around 8:00 to 10:00.” In the morning of, he texted me around 7:00 like, “Look, I'll be there in an hour and a half.” He’s very awesome. My car was the first one on the back, so it was a very easy process. He just took the car off, took some pictures, and had me sign something. I paid in cash. It was a very smooth process and much easier than I thought it would be.

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    PriceStaffRates

    Reviewed May 12, 2023

    My first shipping was straightforward. We got a good price, and delivery was easy. The driver was nice too. He took my car off the trailer and gave it to me. We checked and nothing was wrong with it. I gave the cash, then he left. I would say to a lot of friends that with AmeriFreight, they get better pricing than some other company.

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    Customer ServiceOnline & AppStaff

    Reviewed May 11, 2023

    I like their website and the general look and feel of what I saw. It made me wanna use them. The customer service reps were great. The driver was great too. He was the same guy that did the pick-up and drop-off. He was very personable. He did his inspection and we were good. They picked the car up on a Friday and it got to Massachusetts the next Wednesday.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed May 11, 2023

    Setting up the transport went very smoothly. I did it well in advance so there'd be time. When Amerifreight called me to say they had found someone, it seemed pretty painless. The thing that I really liked about them was I didn't have to pay extra for a guaranteed window of time for pick-up. The pick-up and drop-off points were Los Angeles and drop-off was Fort Lauderdale. They beat their window by two days. During the pick up, the driver took pictures and video of the entire car. It was twilight so he got out a lighting thing so that he could inspect every panel. He inspected every inch of the car. He was in contact with me all day when he got into the drop-off area, and we exchanged texts and a couple of phone calls about the best place to meet for the truck. Then he gave me a window and he showed up.

    The quote was exactly what I paid and it was right in line with the other five quotes I had. The difference was that with Amerifreight's quote, I wasn't paying for all the extras, like a guaranteed window of time. I needed to be out of Los Angeles at a set time and the other companies wanted anywhere from $300 to $600 extra for that, and AmeriFreight didn't.

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    PricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed May 11, 2023

    I met the driver at a dealership because he couldn't get into my location. He took me back to my apartment so I wasn't out taxi faring and then took my car back and loaded it. He sent me a picture of it after he loaded it and then met him two days later. He went all the way around the car to make sure there was no damage on the outside. AmeriFreight knew that I didn't want to pay for someone that was high priced. My rep told me what the price was.

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    Customer ServiceTechPriceStaffRates

    Reviewed May 11, 2023

    My rep Reginald called me and kept me informed. The final cost was more than the original quoted price but there was a two-month delay because the car wasn't gonna be available for a month and a half. When I pulled the trigger on having it delivered, AmeriFreight came back with an offer that a company wanted. The movers were a husband and wife team and they had a tiny trailer with three vehicles. They were great. The driver had trouble with his trailer but he got the vehicle down here. It came with no issues at all. I'd have no problem dealing with AmeriFreight again in the future.

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    Customer ServiceStaff

    Reviewed May 11, 2023

    It was a good experience with AmeriFreight. They told me which driver would be shipping the car and then I went and gave my card to him. They delivered the car at my relative’s home in Dallas and I got a call. I was shown that the car was in a good condition and the car was inspected to be good. I was happy with the service.

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    Staff

    Reviewed May 11, 2023

    Richard truly went above and beyond to make sure my transport experience was excellent, patiently educating me on the process and options. He was very knowledgeable and professional - a delight to work with. Because of his great customer support, he will be my first choice for my vehicle transport needs in the future. Thank you for a top notch customer experience.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 11, 2023

    I needed to have a Volkswagen sedan shipped from the City of Boston to Palm Springs, California, and out of the five companies I looked at, AmeriFreight was the most responsive. They called and followed up with me, because it took me a while to make the decision and decide on the date. They got in first, and it seemed like the right fit. I also looked online at ratings. To give your car to someone and they're gonna get it across the country is a little scary if you're not used to doing it. AmeriFreight seemed like they were highly recommended from a Better Business Bureau and ConsumerAffairs perspective. Their quote was also right in line with everything else, but I wasn't really shopping for price. If they were $300 higher than someone else, I didn't have time to shop around. I was super busy. I was more concerned about the timing of it and the fact that I needed to trust them to get it right than I was about the price.

    They broker out these car deliveries and the transport company they subbed it out to was not responsive, very disappointing and very difficult to deal with. I called AmeriFreight and the person I was dealing with was out. Someone else stepped in, looked at the case and said, "Okay, got you. We see the issue." They found someone, and five hours later, I had a guy pulling up to my driveway to pick up my car. It was almost too quick because I wasn't ready for them to come, which is a separate issue. Besides that, AmeriFreight was phenomenal, and I was very happy with who they picked in the end.

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    Punctuality & SpeedStaff

    Reviewed May 11, 2023

    The rep was very knowledgeable and helped me a great deal. In fact, just a couple of days before the car was supposed to ship, the ones he authorized to be my shipper, their truck broke down. The rep got right on it, got me another company within a day and I was totally satisfied with them. The driver was really nice. He came and picked up the car at the house I designated and was very fast and efficient about it. When the car was delivered, the driver was the same one that delivered it here to me in our new location. It was a new vehicle. I had only had it a month, and he took very good care of it.

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    Customer ServicePriceStaff

    Reviewed May 11, 2023

    I talked to Rich and he was very welcoming, knowledgeable and eager to help and he communicated very well even to the point of telling me when he was gonna be off work and he wouldn't be able to process things. That way, I knew, "Okay, I can talk to him tomorrow or I need to hurry up and get him an answer now." He followed up through and through. Even when there was some confusion with our people on the other end of where the car was gonna be, who needed to pick it up, AmeriFreight called the other company to try to clear things up. So, it was really helpful. The cost was also exactly what I thought, and it matches the experience. I would definitely go with AmeriFreight again.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 11, 2023

    The woman in the Atlanta office was incredibly resourceful. Her follow-up was outstanding. She kept everybody up to speed on exactly what was going on. I was very pleased with her. They were late in picking up the car by a day because the guy had to get some brake issues fixed on his vehicle, but it worked out. I was a little shocked that they got the car to me as quick as they did. There was no way that they could get from Edmond, Oklahoma to Vermont leaving there at 9:00 on a Friday night and getting to me at 9:00 on Monday. They did it driving probably 18 hours a day. But I was pleased that they got here on Monday morning.

    The only thing I was disappointed in was the trailer was very dusty when it showed up. I was also irritated about the cost because it was $2,800. Initially, they thought it was gonna be $1800. But it wasn't a New York to Chicago kind of route that everybody travels. It was difficult to get somebody to jump on the route. The only way you get somebody to jump on the route is to keep bidding the price up.

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    Punctuality & SpeedStaff

    Reviewed May 10, 2023

    The rep, Sy, was very helpful and great to work with. The transport was in the middle of selling our home in New Jersey. The carrier showed up within an hour of the scheduled time, and it went very smoothly. We drove both cars so that they were easy to pick up from the street, and the fellow that brought them to the receiving point in Pennsylvania was wonderful. The fellow that dropped them off was also very good. It took a little longer than we had hoped (a day later), but it didn't matter, because my wife wasn't down yet.. Everything worked out fine, and I would definitely recommend AmeriFreight. Usually, I don't give out 5s, but they were close.

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    Staff

    Reviewed May 9, 2023

    My contact was professional, courteous, and helpful, and was able to answer all the questions I had. Also, I appreciated that he kept in contact until my bike was delivered. I would be happy to recommend AmeriFreight for anyone needing to move their vehicle long distance.

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    Customer ServiceStaff

    Reviewed May 9, 2023

    Everything was well organized, and customer service was really good. I had no complaints. Amerifreight set everything up and let us know where it was gonna be and how long it was gonna take. They even followed up when they got in touch with the carrier, then the gave the adjusted timeframe of when it was arriving. The driver seemed really good. He came down, checked out the whole car and put it on the on the carrier. There were no issues, and it was the same with the drop-off. Everything was great, and I would definitely use Amerifreight again.

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    Customer ServiceStaff

    Reviewed May 8, 2023

    Rich was fantastic. I would recommend him and the entire AmeriFreight team to anyone who needs their vehicle shipped. The customer service was professional and timely. Rich worked with me through every step of the process and did not stop interfacing with me until my vehicle made it to the final destination.

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    CoverageStaff

    Reviewed May 8, 2023

    The pickup and drop-off were both good. The movers that AmeriFreight assigned brought my SUV to a parking lot. They loaded my SUV in a small trailer on the back of a truck. During inspection, the driver took photos. That person was nice. But the driver that dropped off the SUV tried to cover the problem that they did in my SUV. They hit my car by the driver doors. He didn't tell me about it, and he hid the problem. He has a space by the house to park the SUV. But for some reason, he put the SUV by a garden. And close to the garden that he just opened the door tiny. He got out from there and let me see the front, the right side, and the backside. And when he took the photo of the driver side, he didn't take a good one because he didn't want to show the damage in the car.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    StaffCommunication

    Reviewed May 4, 2023

    Kallie arranged the shipping of my car across country and did a fantastic job. I would highly recommend AmeriFreight and Kallie! She kept me in the loop the entire time and reassured me that my car would arrive safe and sound. If you need something moved reach out to them.

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    Punctuality & SpeedStaff

    Reviewed May 2, 2023

    It was the first time I ever transported my car. It went from Florida to NJ. We used Amerifreight, and the experience was seamless. My representative Robyn ** answered all of my questions, and there were a lot of them! The driver picked up the car as scheduled and delivered it in 2 days in perfect condition. I wouldn’t hesitate to use Amerifreight again. Hopefully, I will have the pleasure of working with Robyn again as she was fantastic.

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    Customer ServicePriceStaffRates

    Reviewed May 1, 2023

    Excellent customer service. Car was picked up and delivered on time. The car is in good condition. The price was fair compared with other companies. I will use this company again and recommend it to my family and friends. Happy customer.

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    StaffRates

    Reviewed April 28, 2023

    AmeriFreight had the best rates I've seen. They had the best reviews as well, so I thought it was a good balance of both. The pickup and delivery of the vehicle were pretty smooth. They gave me a time window for pickup, and then the driver came and dropped it off. Overall, I didn't have any hiccups.

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    PriceStaff

    Reviewed April 27, 2023

    We needed to get a car across the country and we didn't want to drive it. We set up the transport with AmeriFreight and it was easy and professional. The quote was accurate too. I was there on the pickup day and the driver was lovely. The delivery went well. The only thing was AmeriFreight indicated that I would have to have literal cash in order to receive the car. That wasn't exactly true because the carrier themselves took Zelle, Venmo, and Cash App. There were some mobile options that AmeriFreight was not aware of. That would have been helpful for me to know in advance because trying to get to $1,200 in cash when I'm on the other side of the country was a little tricky. But when we found out we could use Venmo or Cash App or Zelle, that totally worked. Other than that, I would use AmeriFreight again anytime and I would recommend them to my friends. It was great from top to bottom.

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    Customer ServicePriceStaffHonesty & Transparency

    Reviewed April 26, 2023

    I had AmeriFreight ship a 1990 Dodge Ram. Their customer service, Jasmine, was awesome. It was the best customer service I've received for shipping a vehicle. I was impressed with her honesty. She answered any question that I asked her. She even provided answers to questions that I never even asked just to help further explain something or further have more knowledge in something. The quote was very good, and she did save me some money.

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    Customer ServiceStaff

    Reviewed April 23, 2023

    I had a wonderful experience. Melissa, our AmeriFreight agent did a great job. I called her and we had perfect conversation back and forth. It was little effort on my part dealing with her, and they took care of everything. The transporter they used was wonderful. Great communications. They had some difficulties in California, but they got it resolved. So, I was impressed.

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    PricePunctuality & SpeedRates

    Reviewed April 23, 2023

    Scheduling was a little difficult and took longer than expected. We only had one person who was able to bid for the timeframe we were looking at. But there was some information that was missing as we weren't told that we needed to have pictures upfront. When we were asked to get pictures, we weren't able to do so in a timely manner. The carrier cancelled our order after we'd already accepted it. We waited a couple more days while they worked on it. AmeriFreight got someone else but the price went up too. It was almost double, if not more than double. The mover was late a couple of hours but once he got here, he was fine. He knew what he was doing and he got on the truck pretty expeditiously.

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    Customer ServicePriceStaff

    Reviewed April 23, 2023

    I set up the transport with AmeriFreight through a lady and we communicated through email. The pickup to delivery was great and the driver was fantastic and very communicative. The quote increased about $1,000 though. So that was super disappointing. Nobody picked up our car and all of a sudden, the rep from AmeriFreight said they had somebody and they wanted $2,000. I asked what happened to the 1,100 and they said there wasn’t much availability so it was what I got.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 21, 2023

    I called Amerifreight, got a quote, and then they sent me the permission to post email, and I did that. About three weeks later, the car was up and ready to go. A week after that, it was on my doorstep. It was easy. I met the driver at a dealership because it was easier for him and he was dropping off the car there and I was in the area.

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    Customer ServiceStaff

    Reviewed April 21, 2023

    The rep was great. The driver called, went to pick up and called before they dropped off. We got our car in one piece. I recommend AmeriFreight. We got everything I expected and everything worked out.

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    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed April 21, 2023

    I had a very good experience with the person I worked with. The movers were on schedule. They took pictures and walked around the vehicle. The driver responded right away to text or calls. During the delivery, I was the last vehicle to come off the trailer because where I'm located is close to the driver's home base. When I got to the parking lot to meet the driver, the vehicle is already cooled down for me. It was perfect. I got it in excellent condition. The final price was in line with what the rep had originally quoted me.

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    Customer ServicePrice

    Reviewed April 21, 2023

    We moved to go across the country, and Amerifreight did a pickup and a delivery from Portland to Upstate New York. Communication was good. They gave us a window at the beginning, and they met their window on both the pickup and the drop-off. It took 15 days, and the cost was as quoted or slightly lower, which was good. Overall, the value seemed very good.

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    Customer ServiceTechStaff

    Reviewed April 19, 2023

    I was very skeptical about using a transportation service to move my vehicle from Virginia to Arizona. I called a few companies and asked a lot of questions. I'm glad I used AmeriFreight. They were friendly and answered all my questions. The contractor they referred was great. He contacted me immediately and showed up when he said he would. He called me halfway through the trip to let me know where he was and the expected arrival time. He was right on time. I watched him load and unload the vehicles and he took his time and was very careful with each one. If you are considering using a transportation company, I highly recommend using AmeriFreight.

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    Customer ServiceStaffFollow-Through

    Reviewed April 18, 2023

    Amerifreight found a transport company who did an excellent job. I would definitely use them again. Lisa ** provided. Excellent customer service. Lisa ** provided excellent customer service. My Volkswagen Passat was picked up in a timely fashion, and delivered exactly as promised.

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    Staff

    Reviewed April 17, 2023

    From start to finish, everything was excellent. Kallie ** was great to work with. She answered all my questions and kept me informed every step of the process. Drivers were great as well. Car picked up and delivered safely. I will highly recommend services.

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    Customer ServiceStaff

    Reviewed April 15, 2023

    The representative was great. But there was something I didn't like about him. We were tracking cars all the way across the country because Amerifreight had its own tracking system. They had our car for an extra weekend because the truck was too big to go into Bend, Oregon. They were trying to find somebody else to deliver it. But they weren't communicating that with us. So we were wondering why our car was still sitting there for three days. When I finally got ahold of the guy who set up the transport, he tracked and chased it down, and that was when he found out that the number that we were calling was not being used. There was another number, but they weren't communicating with us about why it was sitting in there for three days. My son could have gone up and got the car. It's only a few hours away. Other than that, everything went fine.

    When they did the pickup, they called me because they saw where I lived and couldn't get the semi. So we told him we'd meet him behind Walmart in a certain area that was safe for his truck and there was no traffic. He said thank you for bringing it to him, which was no big deal. He walked around the vehicle and said, "There's a spot here." I took my finger and wiped it off. Then he said, "There's a spot there." I took my finger and wiped it off again. It's a brand new vehicle. I did a video of myself too.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 13, 2023

    The issue was that when I contacted AmeriFreight, the representative said that there was a company that could pick up on a Friday, and another one that could pick up two days later. I said, "I could definitely do the Friday pickup because they could be cutting it close on scheduling." But if I went with the pickup on Friday, it had to be before 3 o'clock because of conflicts with work.

    At around three, I got a call and the moving company said that there were mechanical issues with their vehicle and that they weren't gonna be able to pick up until Saturday. That caused scheduling conflicts with me. I would have picked another company if I knew that Friday was gonna turn out the way it did. Also, the quote increased more than I anticipated. But in the end, it all worked out. The driver was a very nice person. He was very knowledgeable and seemed competent in his profession. The car got there safely. Other than the delay, customer service was great.

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    PricePunctuality & SpeedRates

    Reviewed April 13, 2023

    I recently retired from the military and when I was leaving, all of a sudden, there was snow. So, I hired AmeriFreight and I had to pay a little bit, but the service that was provided was above and beyond anything I could've ever expected. I didn't want to drive, so I paid what I had to pay. They were quick which was all I really wanted. I also wanted someone to be direct with me because these other companies would tell me that they had to put me up to see who was bidding. But I just wanted them to tell me how much they wanted me to pay them to get my car to California. Both people that I dealt with at AmeriFreight on both ends were topnotch. Also, the price was fair based on other places I was looking at and in the end, the quote they gave me matched the final cost perfectly. The service was exceptional and they earned that money.

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    Reviewed April 13, 2023

    This is my second time using this company and I must say they are a stellar company!!! I express my need and they deliver!!! I moved across country and now I am slowly moving backwards. Would I use them again, most definitely! Thanks Brandon!!!

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    Customer ServiceStaff

    Reviewed April 13, 2023

    I called several times and left messages for my agent to call me. She never did. The truck driver was nice and did a sufficient job, however my car was in a snowstorm. Took several 3 or 4 days longer to get with not a lot of communication. I was promised by your agent, "they would be with me the whole way." I did not find that to be the case.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Customer ServicePriceRatesCommunicationFollow-Through

    Reviewed April 13, 2023

    I knew nothing about carriers and transport. When I decided to research it, I got hundreds of emails, all types of prices and promises. I went with Amerifreight and picked a winner. Melissa explained the process, was wonderful to work with, kept me in the loop and made the process easy. The carrier was as promised, and the best. Thanks to all of you, that was the easiest part of a stressful move.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 13, 2023

    The people from AmeriFreight were easy to work with. I explained to the rep that we were waiting for our third child to show up and we would have this big move across the country, and explained how all these things needed to work. And she appreciated that we would have three little kids under the age of four, and walked me through the ins and outs and how it worked. I never shipped a car before, so it was helpful to hear from somebody that does it for a living. The total quote was somewhere around $2,800 and that was where it landed. Shipping two cars across the country where we lived in Montana, versus where we were headed to, which is Wisconsin, the $2800 was reasonable as opposed to living in Seattle and moving to Miami. And the cars that we have are not high-end ones. So, from what we talked about with Rosaline, and given the journey, that was the best fit.

    The courier did exactly what they set out to do, which was to get our cars to Wisconsin. But it was tough because the communication was down. We didn't hear from them, and I ended up calling to find out because we were trying to time it so that the cars were in Wisconsin by the time we got here. They explained that somewhere along the line, somebody else did not have their cars ready in Vancouver. So it pushed the timeline back, which still worked, but it made us a little nervous having our cars with our kids’ car seats in them. It was a little frustrating. But that was the company, the transporter. And it was a bit of extra nerves that when they finally showed up, they said, “We don't know if will be able to get it there on the day that you needed it.” But it all worked out. We had initially asked to have our cars there before April 1st. They picked it up on that Tuesday, and they got it there faster than what we needed it.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 13, 2023

    The driver's timing is a little off like he told us, "I'll be in this location for so long," and it took him forever. Other than that, everything was good with him. I get that AmeriFreight has to make their money, but I wish they would have told me exactly where that deposit was going. I thought the deposit went towards the driver. It went to AmeriFreight. I get it's a marketing tactic, but it's still shady. I would call somebody directly so I could save $400.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Customer ServicePriceRates

    Reviewed April 12, 2023

    AmeriFreight did a great job. I wanted to commend the woman with whom I worked. Rosalind went well above and beyond the call of duty for anybody. She did a phenomenal job. She went way above and beyond. They kept calling to make sure that the guy was on the way, and she tracked it the whole way. The guy was great, too. We got the car picked up the day we wanted it picked up, and we got it dropped off in two days, which was spectacular. There was no damage at all. They even took a set of snow tires inside the car, which was generous of them. I'm very pleased with the service. The price was very reasonable for what we got. My daughter was quite impressed when they dropped the car off. The entire experience was 100% positive. I would definitely use them again.

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    PriceStaffTransparency

    Reviewed April 12, 2023

    We did AmeriFreight for the availability, time, and cost. Setting up the transport was pretty easy. It was my first time doing it and it went smoothly. The freight driver was on time and he was very communicative. The transport was from L A to Houston and it was at least 1,500 miles. That took five days, which was fine. The driver told me when he was on his way an hour before and it was same thing with drop-off. He was very easy to talk to and I felt comfortable trusting him and delivering my car. Everything went well. The car came dirty but nothing was damaged. It was raining, so I don't blame the driver for the dirt. The final cost of the service was the same one I was quoted in the beginning so I was happy about that.

    All in all, it was a pretty pleasant experience. AmeriFreight was on top of things and always talking, checking on me to see if I needed anything, and updating me. I was, originally, hesitant to do the transport because of the date. AmeriFreight was open, giving me updates if there was an availability of a driver and they were consistent in doing that. I liked that. That made me feel comfortable that they really wanted to do business with me.

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    Customer ServicePriceStaff

    Reviewed April 12, 2023

    Setting up the service was pretty easy. We put in for the quote and then got a quote. Rosa was pretty clear with me the whole time on the steps we needed to take. She gave me a couple of quotes from different offers and then we ended up settling with one. Since I didn't really have phone service at the time because we were out in North Carolina, she would email me. Then I told her to contact my wife because she'd have better service and she did that. She was almost reaching out every day with a different offer as the date got closer.

    The cost ended up being $200 more than the quote. So it was a little off. But given the time and circumstances, we understood it. The service was great. The car got here in the same condition we gave it to the driver. It was very easy to get it from the driver. He delivered it right off base, and so we were able to meet him. He had to park his truck further down the street. Then he parked it in the parking lot for us so that we wouldn't be in danger to get the car. He was super friendly. I was there for the unloading and he was super nice about it. It was perfect.

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    Punctuality & Speed

    Reviewed April 12, 2023

    I couldn’t have been more pleased with the way everything went. Speaking with Chandler, her sweetness, confidence and reassurance were off the charts! They were on time and very conscientious about my Mom's car. They were even a day early and we were ready! Highly recommend this company, especially Chandler.

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    Customer ServicePriceStaffRates

    Reviewed April 12, 2023

    It was pretty easy to sign up. They asked what my vehicle was, where it was going, and when it had to get there by. It ended up taking a month and a half for them to pick up the vehicle. The communication between the service and the people that are requesting the service could be better. There wasn't a whole lot of communication as to whether anything was actually happening. I had to keep calling once every week or two to see what was going on and they just say that they were still looking. There was no actual information until I called customer service after a month and a half.

    At that point, customer service explained why the agent was saying it that way and that it wasn't that nothing was happening. It was that there was no carrier that was willing to do it at that price so they were raising the price. But there were no notifications going on. There could be better notifications as to what's happening and if there need to be different decisions made or not. But other than that, everything else went great. Once they actually got a carrier, it was pretty easy to explain everything. The carrier called me and asked where they were picking up and did the drop-off where I want them to. It was all pretty timely and there was no damage done to my vehicle.

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    Customer ServicePriceStaff

    Reviewed April 12, 2023

    We recently moved to Las Vegas from Seattle. The drive was just a little too long for our sports car and I heard that freight was inexpensive and reliable. I called seven different companies and chose AmeriFreight. Out of all of the companies. The representative at AmeriFreight was the most confident, kind and reassuring. There were higher costs, and lower cost but because of the confidence that was portrayed by Customer Service I chose AmeriFreight. I called on Friday. The car was picked up on Sunday and delivered on Friday in perfect condition. Everything was easy, the driver followed up, Customer Service followed up, and I was thrilled to have my car. I highly recommend AmeriFreight.

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    Staff

    Reviewed April 12, 2023

    I worked with Lisa ** to get a transporter, to take the Jeep down to CA. Lisa was a outstanding person to work with. Lisa walks me through the process. I even liked it that I could see the map where the transporter was at all times. I will be using your company again to send the other car down once my car is out of the shop.

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    Customer ServiceStaff

    Reviewed April 12, 2023

    I've had an excellent experience with this company and its employees. Their communication has been wonderful. They've always been friendly and professional. They've helped me quite a bit during a very difficult time. They were able to store my things while I await the closing of my new home. This extra help was a great relief. I didn't need to do an extra step. They just store then deliver. Such a huge relief.

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    Customer ServiceStaff

    Reviewed April 12, 2023

    This group moved my daughter's car to and from Phoenix. They picked and delivered earlier than they said both times. They always called and were in constant with me and my daughter. Just excellent service and superb communication. Robyn and the whole crew were awesome through this whole process. I would use them again and highly recommend this company.

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    Staff

    Reviewed April 12, 2023

    I have no complaints, they moved my car from Florida to New Mexico without any problems at all. Driver was very polite and friendly. Delivered my car in same condition as when it was picked up. I will use them again if I need a vehicle moved.

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    Punctuality & SpeedStaff

    Reviewed April 12, 2023

    Dispatch was courteous and helpful with all questions. Very knowledgeable with the process. Haulers were incredibly fast to pick up the order, pick up the vehicle, and quick turn over to my home. Happy to recommend AmeriFreight to anyone needing anything hauled. I will be using them if the need arises again.

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed April 6, 2023

    Setting up transport with AmeriFreight was easy. I called, got ahold of Riley, and they took care of me from there. I told them all the information about the car, where it was going, and where it was currently, and then got a quote from them. They sent out a request to all the companies that they subcontract, and we got hit back within two days.

    The transport was supposed to be five to seven days, and it got there in four. They got there down quickly. The driver was awesome. I had a lot of questions for him and he answered them all and got it done in a very timely manner. He did a full look around, looked for any damages that could have been marked down for liability purposes, and made sure that the car was in a rolling fashion. The delivery went easily and smoothly. He got it right off the trailer in 30 minutes. If I will be using another company or another car shipping again, I will request the same driver and company. It was a little expensive, but I know it was also a non-running vehicle, so that was why it was a little more expensive.

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    PriceStaffTransparencyCommunication

    Reviewed April 5, 2023

    Harry ** provided great customer. He was able to secure a driver within 48 hours while staying within the range of my quote. He kept me updated throughout the whole process. Even verifying that the vehicle was delivered timely and in the condition it left. I would highly recommend using AmeriFreight.

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    Customer ServiceContract & TermsTechPriceStaff

    Reviewed March 31, 2023

    Setting up the transport with AmeriFreight wasn't the easiest. There was back and forth conversations with the AmeriFreight rep. The second time, there were a couple of the recommended transport companies where one of them was mediocre and the other one was unprepared. With the first transport company, I had some specific questions for them. The AmeriFreight rep asked the questions and the transport company hung up on them so we cut those guys. The second people who came out were unprepared for the vehicle. It didn't fit in their transport, and that was the last I heard from them. The third company was good. They had a trailer that worked that the car fit in. The guy came out and did a good job. They were responsive. With the first vehicle a year prior, it was a good experience other than a lot of communication issues with the AmeriFreight.

    Amerifreight is just a middleman that cost me $300, and I don't think the vetting works very well as far as them being a broker. I would call them and speak to someone who is representing me. Every time I'd call back, I could never get that person or no one answers the phone. It was a little easier the second time. That guy would allow texts so I could text him. But the couple of times I needed some help, AmeriFreight was closed.

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    PricePunctuality & Speed

    Reviewed March 30, 2023

    We had a car shipped from Maryland to Washington, and aside from moving in the middle of winter and the car getting really dirty, there weren't any major issues. AmeriFreight's quote was comparable to the other places we looked at, given the time constraint and time of year, and most of the experience was perfectly fine. We were not aware at the beginning that when you're given a pickup and drop-off date, it's flexible. We ended up having to leave the car with a family member because the date got pushed back due to weather delays, which is uncontrollable. That was about the only miscommunication we had, and we still received the car a few days early.

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    PricePunctuality & SpeedStaffRates

    Reviewed March 29, 2023

    A great experience! They moved our car quickly, and for a great price. Aside for the driver getting sick and delaying things for 2-3 days it was a smooth process. No damage to the car. We would use them again if needed.

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    Price

    Reviewed March 29, 2023

    Chandler at AmeriFreight arranged delivery of my Promaster in just a few days. I knew what it should cost and was happy with the quote from AmeriFreight. Pickup and delivery was smooth on both ends and Chandler reached out to me several times throughout the process. No surprises.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 29, 2023

    Setting up the transport with AmeriFreight was great. The only trouble was that I did not understand the process and sometimes you might not know who's picking up your bid until a few days before. But otherwise, the communication with the actual driver was fine. He sent me an address that worked that was close by to pick up the vehicle, and I was in and out of there in 10 minutes or so. The car was transported from D.C. to Colorado for about 1,600 miles and the cost was exactly what I expected. But the delivery was a little back and forth. I was fortunate to have someone in Colorado who could accept the vehicle early but I was told a few different date possibilities. Then, the vehicle ended up being three days early, which wasn't a bad problem to have, but had I not been here or had someone who could accept the vehicle, it could have been a problem.

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    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed March 26, 2023

    After I got my initial quote, AmeriFreight was quick to reach out to me and call me first and take the initiative in doing that. So, that already gave them a head start over the other companies because they were more on my radar. I spoke to someone from the company and they also had a good price that they quoted me for. They gave the best quote and that was something that was very important to me.

    The day before the delivery, AmeriFreight called and asked me if I would be available the next morning between the hours of 6:00 to 8:00. And they told me they would text me once they were five minutes out and that I should meet them at the delivery point. So, I went, and the driver got my car off of his truck, and we both looked at the vehicle, made sure that there were no damages. I signed off, I gave them the payment, and that was the end. I would go with them again if I were to ship another car.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed March 25, 2023

    The driver was super friendly. He called me and coordinated with me. Then later, I hadn't heard an update so I called him. But he didn't know because he was already somewhere else, but he pointed me in the right direction to get the answers I needed. The car was supposed to be delivered on a Thursday. It was not guaranteed, but I really needed it to be delivered Thursday. It was delivered on a Friday. The driver called an hour ahead of time, and then 20 minutes ahead of time. It was pretty easy.

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    Customer ServicePricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 22, 2023

    I contacted Amerifreight about moving my 08 Dodge Ram, I was quickly contacted back and put in touch with my contact Chandler. She and the other customer service representatives I was in contact with made this process very easy and efficient, Chandler was such a pleasure to work with. The entire crew embodies what good customer service should strive to be. I can’t say enough this was the best customer service I’ve ever dealt with and I will gladly use this company and the service they offer again. Quotes are honest and upfront. Thank you AmeriFreight it was a pleasure doing business with you!!

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    Staff

    Reviewed March 21, 2023

    I shipped my car from Maryland to Seattle, and I couldn't think this process would be easy with your service. Harry ** was responsive and responsible. I was stressed about trusting and shipping my car with any carrier. But my experience with AmeriFreight was great. I got my car within a week. Thank you!

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    PriceStaffRatesTransparency

    Reviewed March 17, 2023

    I was sort of on a tight timeframe that I needed to get the transport done and Amerifreight was the best suited to get that and find me a transporter. As soon as I talked to them, one of the first things I explained was, "You know, this is sort of best of conditions. If we can get this, it may vary by a few $100 or so." The final quote was right in line with what they had set my expectation around as well. The driver was fantastic. I could not have asked for better updates along the way and coordination with both the pick-up status of the delivery date and arranging for the delivery. He was top-notch. Amerifreight did a really good job on both sides. I've used them twice. I had even some tighter constraints on the second transport and they were able to find me a transporter and the transporter was excellent and met the accommodations and at the price point we had discussed.

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    Staff

    Reviewed March 17, 2023

    The rep from AmeriFreight was awesome. She was super helpful. The driver was super helpful, too.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 17, 2023

    I had a very good experience using Amerifreight to ship a truck. The agent was nice and helpful and responded quickly to messages and calls. The driver sent went above and beyond with communication and assistance in parking the non running truck exactly where we wanted it. Overall a great experience.

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    Customer ServicePriceStaff

    Reviewed March 17, 2023

    The first person I spoke to was very knowledgeable and told me pretty much how things worked with AmeriFreight. I shipped two Toyota cars from California to Texas, and for the pick-up, they called ahead of time. Then, they showed up on time and the guy did an inspection. Everything went well with the delivery, too. The trucking trailer was nice and took good care of my vehicles. The cost was a little high but other than that, the service was flawless.

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    Punctuality & SpeedStaff

    Reviewed March 17, 2023

    Setting up was great. Pickup happened a day late, which was a bit frustrating. But everything leading up to it was fine. AmeriFreight was responsive. They found a way to communicate with the driver who was able to communicate then. He ran a bit behind, which enabled me to have a better plan than simply hoping. But it was good.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed March 16, 2023

    Both the agent we dealt with to search for the trucker and then the truck driver did a great job for us. Communication was honest and clear, and our car was received in the other side of the country faster than projected. I recommend them.

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    Staff

    Reviewed March 14, 2023

    The only thing that I would request is that you would be able to track the transport. Overall it was a great experience. The driver was very careful with my car, and did a very good inspection of the car.

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    Customer ServicePriceStaff

    Reviewed March 14, 2023

    Courteous and friendly staff especially Leica my rep. The driver was great and made us feel confident. As my first time transporting a vehicle, more detail of how the charges and transport bidding works ahead of time versus the quote given is important to understand when you receive a call back for an available transport. That would have helped with making a decision more confidently. Now that I know, the next transport will be a lot easier. I am thankful I went with AmeriFreight and will use them again.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesTransparencyCommunication

    Reviewed March 14, 2023

    I appreciated that Amerifreight called me to ask if I was still interested in getting my car shipped. Mr. ** was professional. He showed interest in what I needed to get my car shipped across state. I also appreciated being able to text and not always email or call to get answers. The only problem I have with Amerifreight is the carrier that was used to ship my car. They (I Deal Transport Inc) was not professional nor did they care about my vehicle. When approaching my residence they broken several branches off of my neighbors tree, in which my husband had to clean up. Documentation was not clear or good. He (driver) didn’t sign any of the documents.

    There was no update as to where they were. The drivers contact information was not provided. Only contact number we were given was to an individual who was actually the boss and not the driver. When we called that number we only got a recorded message to the business itself. Much much later, after calling Amerifreight again to get updates, I got an update from Amerifreight stating that they would be there earlier than expected. Good news-right? Wrong!!!! When that day came, we got no communication from them-(driver). Just a no show. (Inconsiderate of customers time). I had to contact Amerifreight. I got no communication regarding the actual arrival date until days later.

    When the carrier finally arrived, he was one day late from the original timeline. He (driver) was trying to speed through the process of delivery so that he could leave. There was damage, which I did report to the AFta insurance I purchased. After filing a claim in the very short 48 hrs we had to do it in, and going through many hoops (several emails, calls etc…) my claim was accepted. So far, after all my information was accepted and the claim process had started, I have not heard anything further. The reason for my rating and dissatisfaction was “mainly” with the carrier that Amerifreight used.

    Your company states that you only deal with the best rated, reliable, safe carriers. “I Deal Transport Inc” shouldn’t have been on the list. The purchase of Extra insurance, (which should not have been needed) and the insurance the carrier was covered under was useless!!! There were way too many loopholes to free them from any responsibility to pay for the damages that were done! Customers should never have to go through that. Especially because of the high price of shipping the car. Please rethink the carriers that you use and change the statement that you only accept the best rated, reliable and safe carriers. Which was “not true” in my case!

    Not totally satisfied customer,

    Mrs M **

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed March 14, 2023

    Setting up the transport was hassle-free, and the organizer was very professional, knowledgeable, pleasant, reliable, and did everything they said they were gonna do. The transport was from Redlands to Kansas City, and it took as long as they said. The driver and I had regular and consistent communications in the late evening, letting me know where he was and how long he was gonna take to get to me.

    During the delivery, I got a call from the driver, and he told me that he was nearing the location where I wanted the car dropped. He informed me several hours before he was going to be at that destination with my vehicle, so I had plenty of time to plan my evening, cook, clean, get some work done, etc. When I met him with the car, it was nighttime, so I took my husband. We did a circle around the vehicle to ensure no damages, then we handed off the landing payment. It was very coordinated, we were given plenty of notifications, and my vehicle was secured.

    I've used AmeriFreight more than once. I also refer them to other people, and they have had good experiences as well. It's hard to trust people with your car. You don't know what's gonna happen. However, AmeriFreight is a very good organization. They get right on your request, and if you tell them when you want your car to be picked up, they're not gonna call you a moment before it's time for pickup. They're very calculating, and their timing is perfect. If you're gotta fly out, they're gonna get your car on time and you're not gonna have any airline issues.

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    Customer ServicePriceRatesHonesty & Transparency

    Reviewed March 13, 2023

    Price quotes seemed like a blatant lie. With the actual price ending up being over 300 dollars more than the quoted price. Overall I would not use Amerifreight again and would spend the time reaching out to shipping companies directly. I gave a date for when I needed my car shipped. It was not picked up until the day I stated I needed it by even after calling and being reassured that my car would be here by the date I specified.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Staff

    Reviewed March 13, 2023

    Dealing with Rosalind ** was an easy and very pleasant process. She put me in contact with the driver to facilitate the smooth operation which involved my daughter on the front end and both myself and my wife on the receiving end - everything went without a hitch. Rosalind was on top of her game - professional, courteous, efficient.

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    Customer Service

    Reviewed March 13, 2023

    Great communication and management of my delivery! Multiple options to choose from even though I changed the variables on them. Delivery was on time and in great shape in an enclosed trailer and he pulled it right up to my door. Good communication before during and after the drop.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 13, 2023

    Called on Friday night and they posted it. It was picked up noon on Saturday and delivered 1200 miles later on Monday morning. Great experience. Only transport company I will ever use. Couldn’t be happier. Driver communicated every step of the way.

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    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed March 13, 2023

    At first I had a great experience, but once my service was paid for I was never able to get in contact with the person helping me again despite texts, calls and emails. I was quoted $100 less than actually charged, and it wasn’t explained to me that I’d be paying separate for the brokers fee and actual service so when the company showed up and expected me to give them cash or money order I wasn’t prepared. The company I was set up with was also incredibly unprofessional, but I realize AmeriFreight isn’t responsible for them. My car did arrive in good condition which I’m thankful for.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We would like to talk to you either by phone at (678) 821-2653 or email at r.jernigan@amerifreight.net so that we may assist you with this matter.

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    Customer ServicePunctuality & Speed

    Reviewed March 13, 2023

    The service was very quick, the company got someone to pick up my car within posting. They have great communication and they contacted me numerous times to make sure everything went well! I’ve used this company twice to ship my car from Michigan to California and back and I will use them again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 10, 2023

    Wow, this service was fast! Two vehicles shipped from Cali delivered to Texas in just a few days. Wonderful communication every step of the way. Excellent service. The best company to send your car. Safety and efficiency. One hundred percent recommended. Matt ** was nice to work with. He maintain communication with me before and after my vehicle was delivered.

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    PriceTransparency

    Reviewed March 9, 2023

    Re: Order #**. Harry ** of AmeriFreight seriously saved the day for me! After dealing with another company to ship my car across country; which included 2 no-shows, trumped up last minute costs and no guaranteed arrival date, Harry put me into the right hands to ship my car out immediately and with updated correspondence as it moved across country. If I would of went with them sooner I would of saved myself 2 months of stress and tears. Thank you Harry!

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    Staff

    Reviewed March 8, 2023

    Amazing job! Chandler was very attentive and responsive to all inquiries. We were able to book my shipment and have my vehicle picked up within 24 hours. Chandler communicated throughout the entire process to ensure a great experience. Would highly recommend!

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    AmeriFreight Auto Transport Company Information

    Social media:
    Company Name:
    AmeriFreight Auto Transport Company
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    417 Dividend Drive, Suite D
    City:
    Peachtree City
    State/Province:
    GA
    Postal Code:
    30269
    Country:
    United States
    Fax:
    770 486 7429
    Website:
    www.amerifreight.net

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