How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

4x Buyer's Choice Award Winner

AmeriFreight Auto Transport Reviews

4.9
4,815 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

Our editorial standards

  • Our editorial team reviews and fact-checks all content before it’s published.
  • We rely on expert input and trusted sources to verify our articles.
  • All articles published must meet our editorial standards and independence policy.

Our review standards

  • Our moderation team evaluates reviews to make sure they meet our guidelines.
  • We require contact information to verify reviews come from real customers.
  • Financial relationships do not influence whether we publish a consumer review.

About AmeriFreight Auto Transport

AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.

Visit www.amerifreight.net
Pros
  • Money-back guarantee
  • Ships more than just cars
  • Discounts available
Cons
  • No phone support on Sundays

AmeriFreight Auto Transport Reviews

Filter by Rating

  • (3,629)
  • (742)
  • (214)
  • (100)
  • (130)

Popular Mentions

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Page 7 Reviews 675 - 825
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 17, 2024

    Using AmeriFreight made getting my daughter’s car from Nevada to Florida a breeze. Very professional, and communication was quick. Pricing was fair. They found a driver for us in 3 days which was a great turnaround time. All agents were friendly and answered all of my questions. Would definitely recommend and use their services again.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight to ship your daughter’s car! It’s great to hear that our team’s professionalism and quick communication made the process easy for you. We’re glad the timing and pricing met your expectations, and we look forward to assisting you again in the future.

    Verified purchase
    Customer ServicePriceStaffRatesTransparencyCommunication

    Reviewed Aug. 17, 2024

    I called AmeriFreight and Rosie was super helpful and told me the process, and was overall great in helping me get it done. They kept me updated during booking, pick up, delivery, all the way. Every single step, they kept me updated. It was really helpful. I did it last minute too. Their quote was good but was a little bit more than the other ones, but they got me a shipper. In hindsight, it seems like a very reasonable quote. But they should give more information on the fact that the quote is going on to a board and it's a range. That was something I didn't understand. I thought when I was looking online, the quote given was just the price to ship it. I didn't know that was just going out and they were looking for the best bidder. I wish they would give you a range instead of just an exact number. It would make everything much more transparent.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We appreciate you taking the time to share your experience. We're always striving to improve our quoting process and provide the utmost transparency to our customers. We'll take your suggestions into consideration as we continue to refine our services!

    Verified purchase
    Staff

    Reviewed Aug. 16, 2024

    Super easy company to work with, very responsive with questions, and safe shipment of vehicle. They were able to accommodate dropping off the vehicle when I was not in the area, which worked out great. Highly recommend! I will definitely use this company again if I need to ship another vehicle.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your kind words about our professionalism, responsiveness, and safe car shipment. We're happy we could accommodate your unique drop-off situation. Thanks for choosing AmeriFreight. We look forward to working with you again!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 15, 2024

    Good communication with office staff in the beginning. The issue I had was with the driver, even though he delivered my vehicle fast, my pickup and delivery was insisted by him at 2am. I met him for the pickup and drop off at 2am. Not sure how he expects people to meet him wee hours in the morning. How could you inspect your vehicle for any damage in the dark.. Not a good time and ridiculous. Most likely would not use them again, had difficulty getting a manager to call me back after the drop off and my concerns.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience with us. We're glad to hear that communication with our team started off well, but we sincerely apologize for the inconvenience caused by the driver's late-night scheduling. We understand that a 2am pickup and drop-off is far from ideal, and we're sorry this affected your ability to inspect your vehicle properly. Your feedback is crucial, and we'll be looking into this matter further to prevent it from happening in the future. We also regret that you had difficulty reaching a manager, and we'll work to improve our responsiveness. We appreciate your honesty and hope you’ll consider giving us another chance to provide a better experience in the future. A member of our Management Team will be reaching out to you shortly to discuss the concerns raised in your review.

    Verified purchase
    Customer ServiceHonesty & Transparency

    Reviewed Aug. 15, 2024

    Seems my broker forgot about my request, upon calling and leaving several messages I eventually spoke to her. She scrambled to find a transporter she assured was vetted. The transporter held my car for an additional 5 days before delivering. Car had damage which they will not address. After I researched the company and saw they received multiple terrible reviews, so clearly I was lied to.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're very sorry to hear about your experience. This is not the level of service we strive to provide, and we take your concerns seriously. A member of our management team will be reaching out to you shortly to discuss the issues mentioned in your review. Thank you for bringing this to our attention.

    Verified purchase
    Staff

    Reviewed Aug. 15, 2024

    Everyone I talk to was helpful and courteous. The car was delivered on estimated time and the driver was very helpful and polite along the way delivering the car. The car arrived in original condition. Very satisfied with the company. Excellent job. Would refer them to other people for their transportation needs.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your kind words! We’re delighted to hear that our team provided courteous service and that your car arrived on time and in perfect condition. We look forward to serving you or anyone you refer in the future.

    Verified purchase
    Customer ServicePriceRates

    Reviewed Aug. 14, 2024

    HIGHLY recommend! We shipped our son's car from CT to U of Oklahoma. It was packed with items for his move in, and the car arrived safely. The communication was wonderful as was the time frame of delivery. I had researched several different companies, and was pleased with the reviews. The price was reasonable as well.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your trust in us during such a nerve-wracking process! We're happy we could make the experience smooth and keep you informed along the way. We appreciate your recommendation and are here for any future needs.

    Verified purchase
    PriceStaffBillingRates

    Reviewed Aug. 14, 2024

    Excellent service. Car pick up and delivery was on time. The driver was courteous and efficient. The price was competitive. The car was delivered in the exact condition, in which it left our home. I was surprised that one of my options for payment was not a credit card. Carrying around $1,200 plus in cash, was a bit unusual, especially since I flew across country with this large amount of money in my wallet.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback on our competitive pricing and on-time delivery. We understand that paying in cash can sometimes be a bit inconvenient, and fortunately, we offer alternative payment options, should you have any future auto shipping needs. We appreciate you choosing AmeriFreight!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 14, 2024

    Best part was Christine ** in Georgia! Very friendly, excellent at communicating, and I felt she was my advocate. Especially as the time grew near to ship and I had only a few bites, with prices I couldn’t afford. I was frustrated, but she understood, explained the process, and came through in the end. She must have got sick of me calling with questions, especially when the car did not arrive on the scheduled day. But she explained all was good with car and driver, and why it was late after contacting him. She coached me through it, and remained helpful, and cheerful throughout. She is a Georgia peach.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your patience and understanding as Christine worked to find a carrier within your budget. We strive for excellent communication throughout the shipping process, and we're glad our team was able to assist you. Thank you for choosing AmeriFreight!

    Verified purchase
    StaffRates

    Reviewed Aug. 14, 2024

    The rated experience reflects the work, advice, and friendly demeanor of our agent, Jennifer. She's the best, and we even refer our friends to her! The process was easy and provided very helpful information. She explained everything in detail, and when I had questions, she was there and ready with the answers.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Wow! Thanks for the kind words about Jennifer. We're lucky to have her on our team, and it means a lot to know she provides such a positive experience for our customers. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServiceSales & MarketingHonesty & Transparency

    Reviewed Aug. 14, 2024

    Absolutely terrible all round. Promised delivery in 6 days and then took 21 days. Lied to from everyone involved. I was then promised a discount for my experience and no one would return my calls. I would never ever recommend your company. I will relay this to anyone I know to NOT use your company.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We deeply regret the frustration and inconvenience you’ve experienced. This is not the standard of service we aim to provide, and we sincerely apologize for the delays and communication issues. A member of our management team will be reaching out to you shortly to address your concerns and work towards a resolution. Thank you for bringing this to our attention. We appreciate your feedback.

    Verified purchase
    PriceStaffRatesTransparency

    Reviewed Aug. 14, 2024

    I so appreciated working with Amerifreight. I needed to ship a car from Texas to Georgia and had run into some issues with another broker. This company did not ask for any money upfront, but only asked for fees once they had a driver. Then once they a driver was assigned they delivered a car a day earlier than anticipated and were very fair and transparent in their pricing. I highly recommend.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad we could help after your initial difficulties! It’s great to hear that our transparent process and quick service met your expectations. Thank you for recommending us. We'll be here for any future car shipping needs you may have!

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 14, 2024

    Excellent service. Car was picked up and delivered in timely manner with no damage. Driver helped load and unload non-operating car. Computer listing was dropped when I tried to change the pickup date window. Unfortunately the delay caused a price increase of $100 but final price was still reasonable. I would use them again.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're glad your car arrived safely and on time. We apologize for the inconvenience caused during your date change. Thank you for choosing AmeriFreight, and we're happy to hear you'd use us again!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Aug. 14, 2024

    My initial quote instead of my actual price was different. They outsource all the drivers and mine showed up a day early. He only took cash or Zelle which I didn't know. My broker either quit or got fired while my car was in transport too. The replacement person took 2 days to return my call too.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you bringing this to our attention and we are sorry for any frustration you encountered. Our Economy quotes act as a starting rate, with the final price based on carrier offers. We always aim to be transparent and ensure that our customers have full control over the offers they choose. We regret that this wasn’t fully explained and that there were delays in communication. A member of our management team will be in touch soon to address your concerns.

    Verified purchase
    Customer ServicePrice

    Reviewed Aug. 14, 2024

    A friend of mine had previously used this company for shipping his car and when I was in a position to need to ship my car he recommended them. I called them and got their quote and while it wasn't the most expensive one that I had found it sure wasn't the cheapest. After several discussions with at least one other shipper I decided to choose Amerifreight because they seemed the most competent of all the brokers. Now, keep in mind, every company that you talk to is a broker, so don't count that against Amerifreight. Another thing that I enjoyed was that they are based in the US and they didn't outsource their customer service. The same cannot be said for the actual shipping companies that all these brokers use, but again, that's not something against Amerifreight. I would definitely be willing to use Amerifreight again should I ever require a vehicle transport in the future.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for taking the time to share your car shipping experience with us. It's great to hear that you found our customer service team knowledgeable and helpful. We look forward to assisting you again in the future!

    Verified purchase
    PricePunctuality & SpeedStaffBillingRatesTransparencyHonesty & Transparency

    Reviewed Aug. 14, 2024

    Hired the company to transport my vehicle from Phoenix to Lacey WA. They were able to pick my vehicle up early, which was awesome because I was driving to LA and wanted to leave ASAP. Everything ran smoothly, they picked up my car on time and delivered it when they said they would. The driver was friendly and dependable. My only negative comment would be they were not transparent on the cost ($850). They quoted me the price but didn't tell me the hidden fees ($300 ish) or the fact I would have to pay cash or Venmo to the driver unless I wanted to pay with my credit card for added fees. It all worked out but make sure you ask about this.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We apologize if our initial quote wasn't explained as clear as it could have been. Our Economy Rate quotes represent a starting price, and the final cost is determined by carrier offers. Customers always have the option to accept or decline an offer, ensuring you're in complete control of the process. We prioritize transparency and strive to provide clear communication throughout the shipping process, and we apologize that this wasn't conveyed as effectively as it should have been.

    Verified purchase
    PriceStaffRates

    Reviewed Aug. 12, 2024

    I bought a 2014 Fiat in Ohio and wanted it transported to my home in Georgia. I talked to a couple of different representatives at Amerifreight and they were all very helpful. Their rep, Harry, was located in Georgia. He gave me a price. I had seen online what an average price would be. For that distance, it was somewhere between $750 and $1,100. Other places were hitting me. The quotes were $1,400. But Harry priced it not much more than 750, which was the lowest that I saw was estimated at. I live in a rural area and I could have had the car delivered seven miles away from me in a small town. But I live outside of the town and had nobody to take me there so I elected to have it delivered closer to my house. There is a cell tower half a mile from my house. I told them to deliver it to a specific road and the landmark would be a cell tower. A nice guy showed up then I drove the vehicle to my house. I was happy. It was a very nice experience.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience with us! We’re happy to hear that Harry and our team could offer you a competitive price and accommodate your delivery preferences. It’s wonderful to hear that everything went smoothly, and we're glad you’re happy with the service. We appreciate your trust in AmeriFreight and hope to assist you again in the future!

    Verified purchase
    Price

    Reviewed Aug. 12, 2024

    The cost was comparable, and overall, the service was good. We had to make changes in the dates, and they handled the changes really well. Everything seemed to work out.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback! We're pleased that we could accommodate your schedule changes and that everything worked out well. It's great to know that our service was satisfactory and that our pricing met your expectations. We appreciate your business.

    Verified purchase
    StaffFollow-Through

    Reviewed Aug. 10, 2024

    Everything was good and as promised from beginning to end. It worked out. They showed up in a timely manner and everybody was courteous and helpful. The transport was from Texas to the state of Maine and it took seven days. I would recommend them.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your review! We're glad to hear that everything went as expected and that the process was smooth from beginning to end. It's great to know that our team was timely and courteous. We appreciate your recommendation and hope to assist you again!

    Profile pic of the author.
    Verified purchase
    PriceStaffRates

    Reviewed Aug. 10, 2024

    Shipping a car cross-country can be stressful. My AmeriFreight representative was very helpful, and made the process easy and helped me to get the price I wanted to pay. The trucking company they used was also very responsive and the driver was great. I would definitely use AmeriFreight for any future needs.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear that you had a stress-free experience with AmeriFreight! Making cross-country car shipping easy and affordable is our goal, and we're glad we could meet your expectations. Thank you for trusting us with your transport, and we hope to serve you again in the future!

    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed Aug. 10, 2024

    I needed to transport a car and the person who was helping me at AmeriFreight was very helpful. He was answering all my questions and he always returned my phone calls. He kept me abreast of everything that was happening. The cost was fair and reasonable because I was very satisfied with the person helping me and the company that was doing the transporting. I would like to use them again or refer them to friends or family.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your kind words! We're glad to hear that our team was responsive and kept you informed every step of the way. It's wonderful that you found our service fair and satisfying. We look forward to the opportunity to assist you again in the future!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 10, 2024

    Everything was smooth in my experience with AmeriFreight. I was surprised that the customer service was on point. They went above and beyond. I haven't been used to that kind of customer service or service in years. I like the way that they communicated. They kept everybody updated and sent text messages from beginning to end.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We’re so pleased that our customer service exceeded your expectations! It's great to hear that our team kept you well-informed throughout the process. We take pride in going above and beyond for our customers, and we're glad it made a difference for you. Thank you for choosing AmeriFreight!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 9, 2024

    This service provided everything I requested. The staff was friendly and very easy to work with. Whenever I had questions or concerns I had no issue communicating with my agent to find the answers quickly. Overall the process was super easy and straightforward, and helped me accomplish the transport I needed.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    That’s wonderful to hear! We love providing our customers with a worry-free experience. Thanks for choosing AmeriFreight!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 9, 2024

    AmeriFreight was wonderful. A gentleman, Michael, helped me in setting up the transport and he was very professional, courteous, always ready to help and very experienced. I recommend him. He's an asset to the company. The transport was from Lakewood, Florida to Richmond, California and it took four days. After the car was picked up, I didn't have any communication because I didn't need to. My person at AmeriFreight did everything that I didn't need to follow up. And when the driver got there, he called me and I received my car smoothly.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you so much for your glowing review! We're delighted to hear that our team's professionalism and dedication made your transport experience so smooth. We appreciate your recommendation!

    Verified purchase
    Staff

    Reviewed Aug. 6, 2024

    We used AmeriFreight to ship my daughter’s car from Virginia to California. It was easy to coordinate and plan the particulars with AmeriFreight personnel. They were very courteous and helpful during this process. The pick-up and delivery occurred with no issues. I would recommend AmeriFreight for any auto shipping needs.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear that your daughter's car arrived safely in CA! It's wonderful to know that our team made the process easy and stress-free for you. Your satisfaction is our top priority, and we appreciate your kind words and recommendation!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2024

    I was shocked at how fast my car was transported. It was delivered 3 days earlier than expected which was amazing, speaking as it was transported from California to Florida. My car arrived before I did! It was ready and waiting! Both the drivers and the people I worked with at AmeriFreight were great to work with.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We love hearing that our service exceeded your expectations and that everything was ready and waiting. Thank you for your kind words and for choosing AmeriFreight for your transport needs!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2024

    The experience with AmeriFreight and RSL LOGISTICS LLC was fantastic. The AmeriFrieight Service Representative prepared my order quickly with stressfree service. Thus fulfilling my request within the one week time frame. I asked for 07/27/2024. AmeriFreight engaged RSL to pickup the vehicle on time. RSL takes multiple pictures so you know it is your vehicle. RSL delivered my vehicle in the same shape it was in and took multiple pictures (which I can access online and download). I received my vehicle with ease of service. Thanks Rochelle

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    What a great review! We're so happy that we could provide a seamless experience and that the carrier delivered your vehicle safely. It's always our goal to make things as easy as possible. Thank you for choosing AmeriFreight!

    Customer ServiceContract & TermsPriceOnline & AppStaffRates

    Reviewed July 30, 2024

    I did my research looking for car transport companies with higher ratings and good BBB scores. Amerifreight was very responsive to my request for a quote and sent me one right away. I had friendly emails with Amerifreight and other companies I was considering. As I moved forward with Amerifreight, I got the agreement to ship with a much higher price than my quote. Nowhere on the website or emails was it made clear that the quote was a starting point of price. My email to them asking about the difference in cost led to a less friendly response and then no more communication. Beware of the higher actual cost of working with Amerifreight!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience. We apologize for any confusion regarding pricing. Our economy rate serves as an initial estimate, and the final cost can vary based on the offers we receive from carriers. We aim to provide a range of options so you can choose the best match for your budget and timeline. Our goal is to find a carrier that aligns as closely as possible with the original quote, but market conditions can sometimes affect the final price. Please know that you always have full control over accepting or declining a carrier's offer. We're sorry for any miscommunication and appreciate your feedback.

    Verified purchase
    PricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed July 30, 2024

    Car pick up and delivery was very smooth despite being 1 day earlier and 1 day later respectively. The quote I initially received was way off despite being an "estimate" subject to changes. I was quoted around $1050, which was low compared to other companies so I was very excited, when the time came to connect with a driver I ended up being charged around $1700. Prices should be more accurate in order for customers to not be biased to make informed decisions, giving an extremely low estimates is dishonest and unfair, some wiggle room is expected, but not over 60 or 70% extra.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your detailed review. We understand your concerns about the price difference from the initial quote. Our economy rate serves as an estimate, and the final cost depends on the offers we receive from carriers. We strive to present a range of options, ensuring you always have the full power to accept or decline any offer. Our goal is to find a carrier that closely matches the original estimate, but market fluctuations can sometimes impact pricing. We appreciate your feedback and are committed to improving transparency.

    Verified purchase
    Customer ServicePriceTransparency

    Reviewed July 30, 2024

    Great service, on time delivery, always keeps you updated. I would recommend this service to anyone looking not to get ripped off and extra charges added on at the back end of the delivery. I was called with updates and knew where my vehicle was at, the service was so decent I shipped my second vehicle with them.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffTransparency

    Reviewed July 29, 2024

    I had to move from Vermont to Arizona pretty quickly for a new job and I wasn't sure at the time if I was gonna keep my leased vehicle that I have in Vermont. I flew out and I decided to keep the old car. It had to follow me across the country and I needed a transport service. I looked at a few quotes online and talked to some family members. A family member had used AmeriFreight before and had a good experience. After looking at a couple other numbers, I decided AmeriFreight would be likely a good option.

    Setting up the transport was pretty efficient. The organizer, James, who I spoke to primarily was very communicative with me, very responsive, and transparent about what the process would look like. It all happened pretty fast and communication was really great. The pickup was at Burlington, Vermont and it was estimated to take six days to get to Phoenix, Arizona. My father was there for the pick up and he had a pretty open line of communication with the driver, Dino. They were able to easily coordinate a time and where the car was and the car got loaded up pretty easily.

    The transport ended up taking only about five days and they arrived a day early. My boyfriend met with the driver. We had to sort of switch gears on our end because we have a really tight parking lot that would have been tough to get the big vehicle transport carrier into. We coordinated a different location to drop off the vehicle and the driver was really great about that. We were able to smooth out that last minute change. Also, the car looked just like I had left it in Vermont. It was a little bit dusty towards the back but it was understandable.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience with us! We’re glad to hear that our team provided clear communication and efficient service for your cross-country move. It's great to know that we could accommodate the last-minute changes and that your car arrived safely and in good condition. We appreciate your trust in AmeriFreight and wish you all the best in Arizona!

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed July 28, 2024

    I needed to get a truck hauled to Missouri. The AmeriFreight rep took my information and said she would try to find somebody to do it. She put it out online and she got contacted in a bid, and then she called me back to see if that was suitable. Regarding the delivery, they were supposed to bring the vehicle on a Wednesday morning. But they called me at 5 o'clock in the evening and said, "The guy could be here by 10 o'clock if that would be okay with you." Instead of first thing the next morning, I said, "Yeah, that's fine." He showed up and I was watching for him. I went down and met him into the driveway, and he unloaded it, and I brought it up here and paid him.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your feedback. We understand the importance of timely delivery, and we apologize for the inconvenience of the schedule change. We're glad that the truck arrived safely and that you were satisfied with your experience. Thank you for choosing AmeriFreight!

    Verified purchase
    Tech

    Reviewed July 28, 2024

    I'm in my middle 70s and I have a home in Chicago but I live in St. Pete, Florida. Usually, I would drive from one place to the other. But at this point in my life, it's better to have the car shipped and I could just fly. I did a search online of auto shipping companies and I did some background on several of them. The one that came out the best in terms of Better Business Bureau and fewer complaints was AmeriFreight, which was why I used them. The drop-off was Chicago and it was supposed to take three to five days. And it wound up taking only two days. If you want to have your car shipped, AmeriFreight is a broker that has a good reputation. I would certainly consider them.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're pleased to have been able to provide a convenient and reliable solution for your transportation needs. Thank you for your kind words and for trusting AmeriFreight with your vehicle. We're here whenever you need us!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed July 28, 2024

    I was transferring from Washington State to Virginia and that was a long drive as well as expensive. So, it made more sense to get the vehicle transported. I just Googled vehicle transport and services and AmeriFreight popped up. I'm in the military so I'm pretty ahead and Leon, the rep, even told me it was early reaching out but he still helped me out. He saw my pricing and said it was not a sure number and he could find me something lower, which he did. He gave me a lot of options as well so I had high, medium and low. But he was giving me ratings with the numbers and didn't force me to pick any specific company. It was all up to me. It was a very smooth transaction.

    I reached out to the actual company for the pick-up. I was supposed to pick up my vehicle because they came and moved the day that they were coming. I was flying to Virginia that day and they moved the day to the next, which was in the range of dates that they said, which was fine. I told them I had a friend who was going to do it, and they had my friend walk around my vehicle. They looked at any damages, verified typical stuff, got the keys and put the vehicle up. I expected the driver to be a couple of days but he got here in two days. He was very nice. My house is on a very narrow street so he looked on the map and asked me about a good open spot he found. I gave him the clarity and told him I could meet him there. He dropped the truck off and it was very quick. AmeriFreight did everything for me and all I did was pay.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you choosing us for your military relocation. We understand the importance of clear communication and flexibility, especially when relocating. It's great to know that everything worked out smoothly and that your vehicle arrived safely and promptly. We wish you all the best at your new location.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 27, 2024

    The pricing of AmeriFreight was better than other companies. But when we booked the carrier, it went up a couple of hundred dollars. That wasn't great, but I understand it was just so long. Their customer service was also better than others. The pick-up of the vehicle was super quick and flexible on where and when. Everything was super smooth. Both at pick-up and drop-off, they were able to pull right into the neighborhood and there was no issue.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your kind words and understanding regarding the price change. Our economy rate acts as an initial estimate, and the final cost may vary based on carrier offers. We strive to offer a variety of options so you can choose the best fit for your budget and timeline, always leaving the decision to accept or decline entirely in your hands. We're delighted that our customer service and the flexibility of the pickup and drop-off locations met your expectations. It’s great to hear everything went smoothly!

    Verified purchase
    Staff

    Reviewed July 27, 2024

    Five years ago. I needed a truck sent from New Jersey to Arizona and I looked up online and AmeriFreight came up. Since then, I've used them at least two dozen times. Harry, the rep, is the best. He’s very passionate and knows what we’re looking for. He always takes care of us. The vehicle was sitting in my yard in New Jersey and someone came and showed me the paperwork. They inspected it, took pictures and sent me a copy of it and took it away. The driver made sure that everything was good. There were some I knew that were bad about it.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear you’ve been a loyal AmeriFreight customer for five years! Harry is a fantastic team member, and we appreciate your kind words about him. Your satisfaction is our top priority, and we're glad to hear the process was smooth from pick-up to delivery. Thank you for your continued business!

    Verified purchase
    PriceStaffRates

    Reviewed July 27, 2024

    When I found AmeriFreight on the internet, our grandson in Massachusetts just turned 16 and we were giving him our Jeep for his birthday present. The reps were very helpful but I was a little disappointed. I was quoted a price that was gonna be a little less than $1,100 but came in a little over 1,600, which was right in the same area as the other three bids. I was not surprised that that happened but I was a little less than happy that we couldn't come in at the bid price of what the initial bid was. Other than that, everything else worked out fine. I was happy with the service. I met the driver on the main street in front of a supermarket that closed down so it had an extra lane out there for parking as well. It gave him lots of frontage to work with. He was great. The car got there in one piece and in good shape.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience with AmeriFreight. We appreciate your feedback and understand your concerns regarding the price adjustment. Our economy rate serves as an initial estimate, and final costs can vary based on the offers we receive from carriers. We aim to provide a range of options, allowing you full control over accepting or declining an offer, with the goal of finding a carrier that aligns as closely as possible with the original quote. We're glad to hear that everything else went smoothly and that your grandson received his Jeep in good condition. We hope to assist you again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed July 26, 2024

    I bought a vehicle that was outside the state that I reside in. It was too expensive and timely for me to drive over there, pick it up and drive it back. After a quick Google search, I found AmeriFreight and contacted them for an online quote. It was fair market value based on the research that I had done about what people were paying for similar automobiles in the last six months. It was done by the number of mileage though.

    The rep I talked to in Atlanta, Bobby, worked with me. He called me back or texted me letting me know when a bid came in, if I was interested in that bid on the timeframe that would work for me and my schedule. AmeriFreight works with you on your schedule. If it's something you want to happen in a couple of weeks, they'll work with you on that. But if you say you want it done as soon as possible, you're gonna get the car pretty quickly. The driver was good though I could only communicate via text because English was not their first language.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you choosing AmeriFreight for your car shipping needs! We're glad your agent was able to assist you and find a solution that worked with your schedule. Our team strives to provide exceptional customer service and we're happy to hear your experience was positive. Thank you for your business!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBillingRates

    Reviewed July 25, 2024

    Amerifreight gave me a pretty good price. It was a little bit cheaper than some of the other companies. So I rolled the dice and it turned out to be great. I had a good experience. The quote was pretty spot on. They allowed me to pay it all on my credit card instead of having my daughter walk around with $1,000 waiting for the driver. So it was convenient that way.

    I was actually gonna meet the driver at the strip mall 'cause it would be easier for him to access it. But as I turned down, he was on the phone, I was like, "Hey, I'm just pulled over at the street." He goes, "Yeah. I see you. I'll just pull behind you." It was just easy instead of him going down the street and having to maneuver it. It worked for me and for him. It was all in all smooth and easy. I've had nightmare stories from other people. So I'm pretty happy.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    It's wonderful to hear that you had a smooth and convenient experience with us. We know how important peace of mind is, especially when transporting your car. Thank you for sharing your experience and for choosing AmeriFreight!

    Verified purchase
    Customer ServiceContract & TermsCoveragePriceStaffTimeliness

    Reviewed July 25, 2024

    The car was damaged during transport. No response from carrier (Campbell Auto transport) and essentially no help from AmeriFreight (Gina **). We were assured insurance coverage was included in our agreement to transport. Insurance carrier says NO cooperation from carrier. AFTA claim sent, now they are asking for exact same info we sent before. We are stuck with repair costs. AVOID THIS COMPANY!!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for bringing this to our attention. We sincerely apologize for the difficulties you've encountered regarding the damage to your vehicle. We are currently looking into the details of your order and a member of our management team will be reaching out to you shortly to address your concerns and assist in resolving this issue. We appreciate your patience and will work diligently to find a resolution.

    Verified purchase
    PriceStaffRates

    Reviewed July 25, 2024

    I used AmeriFreight back in 2020 when I moved down to California and I liked it back then, so I went with AmeriFreight again when I was moving from San Diego back up to the Pacific Northwest. Harry, the rep, was really nice and accommodating. I wasn't gonna get to the location in time for my car to be picked up by me, and I said, “I don't know what to do.” He talked to the guy from the carrier and worked out a deal that I could just have my car hang out in his lot until I got there, which was really great. I appreciate Harry working for me on my behalf. He said he tried to get me the best deal. I don't know if it was, but it seemed like what the going rate was. He was really kind and it worked out well. The quote was a little high but Harry explained to me why, being that it was summer and there was a lot of cars that were being shipped at that point.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're delighted to hear that you chose AmeriFreight again for your move! Harry is an invaluable member of our team, and we're so glad he was able to assist you. Your satisfaction is our top priority, and we thank you for your continued business!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 25, 2024

    One of my friends recommended AmeriFreight to me, and the service is good and efficient. The original pick-up was Bellevue, Washington, while the drop-off was Rochester, New York, and they estimated it would take 10 to 13 days. The driver was good. We had to call him a lot to coordinate it and he hadn't done it a lot, but he was really nice. I would recommend AmeriFreight to somebody who does not have many experiences in car shipping.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad your friend recommended AmeriFreight to you! While we understand that coordinating with the driver required some extra effort, we appreciate your patience and understanding. It's fantastic to hear that you would recommend us to others new to car shipping. Your trust in us means a lot.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 24, 2024

    Everything was smooth sailing. They were on time. It was an absolutely excellent experience. We have no complaints at all. They were very fast and affordable.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so happy to hear that your car shipping experience with AmeriFreight was excellent! Your satisfaction is our top priority, and we're thrilled to know we exceeded your expectations. Thank you for your kind words about our speed and affordability. We appreciate your business!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 24, 2024

    I needed transportation because I had to ship my car from New York to Washington soon. Amerifreight was easy to talk with. They were not confusing. The driver dropped the car off at my place here in Washington. He asked the money and then left. He was a few hours early than on the time set that he said. So, it was smooth transaction.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you choosing AmeriFreight for your car shipping needs! It's wonderful to hear that the process was straightforward from start to finish. Our goal is to make your experience as smooth as possible, and we're glad we were able to deliver on that promise. Thank you for your business!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 24, 2024

    We were on a trip, and my car broke down. It was about five hours away from my house, so I wanted to have it towed back to have my mechanic in town work on it. I had to find transportation, and I just went online and googled transportation and did my research on the different companies and reviews. Amerifreight had the best reviews and also the best price. The quote was very accurate. It was exactly what they charged me. It was a very efficient, and seamless process. I scheduled it. It got done. I was called and followed up on, and it was a very professional service.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear your experience with AmeriFreight was so positive! Your kind words about our team's efficiency and professionalism mean the world to us. It's fantastic to know that our accurate quote and seamless process made your stressful situation easier to manage. Thank you for choosing AmeriFreight and for taking the time to share your positive feedback.

    Verified purchase
    Customer ServicePricePunctuality & SpeedRatesTimeliness

    Reviewed July 24, 2024

    As soon as AmeriFreight found me a carrier that was willing to work within my scheduled date, everything went fast. The car pick up was scheduled the next day, and they picked up the car and delivered it on the promised day, which was about two days later. It was smooth and the communication was good. I was given an initial quote with the pricing and that was what it was at the end. I paid AmeriFreight's part of it and then, I paid the company that transported the car the rest once the car was delivered.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're glad to hear that everything went smoothly and that we met your scheduling needs. It’s great to know the communication and pricing were satisfactory. Thank you for choosing AmeriFreight, and we hope to assist you again soon!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 24, 2024

    I needed to transport a vehicle from New Jersey to Billington, and setting up the transport with AmeriFreight was fairly simple. They told me that they would contact the drivers and once they got a bid, they'd contact me back, which they did. It was pretty much by the numbers after to that point. At drop-off, the driver was very careful and took his time and made sure that nothing got damaged and didn't just dump the car off the truck. He is very meticulous in getting it off the truck. There was a little bit of a speech difference, so there wasn't that much communication but it wasn't a problem at all because he did an excellent job. He got here in a very good time. He got the vehicle in in a timely manner and in good condition. I would advise others to inquire with AmeriFreight if they're looking for a hauler.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback! We're pleased that everything went according to plan and that your vehicle was handled with care. We appreciate your recommendation, and we look forward to being of service again for your future car shipping needs.

    Verified purchase
    PricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 24, 2024

    I was moving across the United States and AmeriFreight was the most responsive among the companies I contacted. They were also able to get me a date multiple days before the move. The car was picked up in Texas and dropped-off in New Hampshire. And the pickup and drop-off took five days in total. The pickup was pretty seamless. I lived in an area that had a big parking lot and the driver was able to bring his big truck with the trailer and load it up. When the vehicle was dropped off, I was still on the way driving up here and the person dropping it off contacted me. He had it on a single trailer then he brought it here and dropped it off. So it was easy. No matter what situation it was in, they were able to get it done.

    Aside from that, the quote was spot-on from what they told me. There was no hidden fee or charge. Plus, the car's condition when it showed up was just as I left it with AmeriFreight, so there were no damages. I would tell my friends that if they're moving long distance and don't have the means to drive the vehicle themselves, they should check out AmeriFreight because they're affordable. And the vehicle got there early. So it was nice to have my vehicle there when I relocated to my house.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight for your cross-country move. We’re glad to hear that the entire process, from pickup to delivery, went smoothly. Our team works hard to ensure accurate quotes and timely delivery, so it’s wonderful to know we met your expectations. We appreciate your business and look forward to serving you again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 24, 2024

    We had a child finishing up college in California and needed to ship the car back here to New York. We didn't want to put the miles on it and have our child drive all that way alone. So, we were searching for different prices and compared the comments for various transport companies. When we reached out to AmeriFreight, the person I was speaking with, Christine, was very friendly, informative, and easy to get ahold of. The communication was great and everything just worked out. The car was picked up on a Thursday morning outside the campus, so that was pretty easy. The person had called the day before and he called again that morning to say when they were going to do it.

    Then they said it would be delivered Tuesday the following week, which we would have been back. But then that Sunday morning, we got a message saying they were going to be there that day. I told them that we were not even there as we were still in California. And it was cash upon delivery. So we had to scramble a little because they got there so fast. Also, the banks were closed, so I didn't have the opportunity to get cash out. But it worked out and the driver was great. His name was Dimitri and he was very accommodating. Because we weren't there, my other daughter ended up picking up the car for us. Dimitri was very friendly and he worked with us about the cash issue because we were still in California.

    We ended up paying about $500 more than the quote they gave us but that was just the name of the game with transporting vehicles. You don't know until you're so close to the date, and to start fresh with someone else wouldn't have been worth it anyway. So we were kind of stuck there because we had to have it picked up at a certain date. So, I expected the price to be about 300 over, but it was about $550 over what we were quoted. Despite that, I would recommend AmeriFreight to my friends and give them the person that we worked with because they were so helpful.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience. We're so glad to hear that Christine was able to assist you and provide excellent service. We understand the stress of coordinating a cross-country move, and we apologize for the unexpected delivery date change. We're glad the driver was accommodating and that the situation resolved positively. Your recommendation means a lot to us!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 24, 2024

    I needed to go across the country, and I couldn't use my car ‘cause I have my baby with me. I had to get my car shipped and found AmeriFreight. It was one of the best reviewed on Google. I looked at five other companies as well, and they were really irritating and kept reaching out to me over, but with AmeriFreight, I had a better customer experience.

    AmeriFreight gave me an estimated week that they'd be able to do the transport, and then a week before that week came up, they gave me an exact day. When it came to my car getting picked up, they came an hour early, which was a little inconvenient, but it still was good because they were able to load up my car and take it. The driver seemed very kind.

    My car was supposed to be picked up in San Diego and dropped off at Great Lakes, Chicago. They said it was gonna take four days, and it took that long. My parents picked up my car because I was still on my way over. I heard that one of their hoses blew, so it was a day late in the drop-off. Other than that, my car was in the original condition, and I thought, “Wow." I'm, overall, very satisfied with the experience, and I'm just happy that everything worked out the way it did.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear your car shipping journey went smoothly! It’s rewarding to know we were able to provide a positive contrast to other companies you encountered. While unexpected delays can be frustrating, we appreciate your understanding. Your satisfaction is our top priority. Thank you for choosing AmeriFreight!

    Verified purchase
    StaffCommunication

    Reviewed July 23, 2024

    With the short time frame I gave them, From start to finish they went out of their way to pick up the motorcycle, keep me posted on where they are and the delivery time. I wouldn’t hesitate to use them again or recommend them. No matter who I talk to they all went out of their way to help me.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear such positive feedback about your motorcycle shipping experience! Our team strives to provide exceptional service, and it's wonderful to know we exceeded your expectations. Thank you for taking the time to share your kind words. We appreciate your business and hope to assist you again in the future.

    Verified purchase
    Staff

    Reviewed July 16, 2024

    Rosalind ** was our representative. She found a driver who was willing to P/U my elderly parent's car in Key Largo instead of them having to drive it into Miami. The driver of the truck was extremely professional and courteous. We were very happy with the delivery. Thank you AmeriFreight!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're happy to hear that Rosalind found a convenient solution for your parents' car shipment. Thank you for sharing your experience, and we're glad the delivery went smoothly!

    Verified purchase
    Punctuality & SpeedTransparencyTimeliness

    Reviewed July 15, 2024

    This was the 3rd company I contacted and I immediately knew they were the one I was going to use. No pressure, just factual information. Everything was transparent. AND FAST! No lollygagging. My car was actually picked up the same day. The whole experience from start to finish was super smooth. And zero flim flam pressure to sign ASAP.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Transparency and fast action - that's the AmeriFreight way! We value your time and appreciate you highlighting our service. Speedy pickups are always a bonus. Thank you so much for reviewing your experience.

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed July 15, 2024

    This was my second time using AmeriFreight. I initially chose them due to a positive first experience, particularly with Baylee, who was very communicative, provided comprehensive information, and offered reasonable quotes. However, my recent experience differed somewhat. While I encountered helpful individuals, the quote I received was significantly lower than the carrier's final price—more than double, in fact. I understand that pricing can vary, and that carriers set their rates, but it raises questions when initial quotes are so far from the final cost. Unfortunately, due to time constraints, I couldn't risk waiting for another carrier's quote. Therefore, I've given 2 stars for my experience. I believe greater transparency in pricing would improve the overall experience. As experts in your field, you're aware of seasonal price fluctuations and likely have a good sense of median prices. It's disappointing that this experience fell short of expectations.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your feedback and for choosing AmeriFreight again. We’re glad to hear that your initial experience was positive. However, we regret that your recent experience did not meet your expectations, particularly regarding the pricing discrepancy. We understand how frustrating this can be and appreciate your feedback. Your insights are valuable to us, and we will work on improving our communication regarding pricing fluctuations to ensure a smoother experience in the future.

    Verified purchase
    Customer ServicePriceRatesCommunication

    Reviewed July 14, 2024

    I had a very positive experience using AmeriFreight as my transport company after purchasing a vintage 1972 Fiat 500L. Customer service was stellar in arranging the logistics, pricing and delivery of my vehicle by keeping me informed and sticking to a timeline. I would definitely use them again for any of my transportation needs.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for the excellent review! Our team is dedicated to providing a seamless shipping experience, from logistics and pricing to on-time delivery. We appreciate you highlighting the importance of clear communication and keeping you informed throughout the process. AmeriFreight is happy to be your trusted partner for all your vehicle transportation needs.

    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed July 12, 2024

    Great to work with. Excellent communication. The carrier they got was excellent as well. Rosalind was very attentive email text and calls. The price was fair and there were no hidden fees or markups. Didn’t have to pay until it was ready to ship. Would definitely recommend and have recommend to others already.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear about your positive experience with transporting your Sea Hunt! It's great to know that our customer service met your expectations. We look forward to helping you with any future transportation needs.

    Verified purchase
    Customer ServicePriceRates

    Reviewed July 12, 2024

    Now my 3rd time to ship vehicles with these folks. Shipped between Virginia and Texas so not just around town. Good people to work with. Lots of communication. Fair price and things happen the way they say they will happen. So, the unknown is kept to a minimum. Will use them on my next two shipments.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your kind words! We're pleased to hear that Rosalind provided excellent communication and that you found our pricing fair. We're so grateful for your recommendation and look forward to working with you again in the future!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 11, 2024

    I needed to move my car from California to New York. I liked Amerifreight's price and timing. I had a very good experience with their reps. They were responsive and gave me the correct information in terms of timing of pick-up and delivery. I got a text message and a telephone call prior to pick-up, and then got a text and a phone call from the driver who was there exactly where he was supposed to be at the exact time he was supposed to be. It was the same thing with the delivery. I got a text and a phone call from the driver saying when he'd be at the location to pick up my car. He was there. He was pleasant. Everything went smooth. The timing was really good.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your kind review! AmeriFreight is committed to clear communication and accurate information throughout the shipping process. We appreciate you highlighting these aspects of your experience, along with the professionalism of our customer service agents. We're glad your car arrived safely, and we look forward to assisting with any future car shipping needs you may have!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 11, 2024

    The first time we used AmeriFreight was not so great and we had some issues. Then, in May, we wanted our car back up north from Palm Springs. My husband checked all the pricing with different people and it was all high. He was very thorough in his research and in all of his contacts, Jennifer from AmeriFreight really swung the bat. We were sold on her. Jennifer did the best she could to get him a carrier and it worked out fine. She's sterling. My husband found one small mark on the car but everything inside was fine. Also, the driver was great. He had a great attitude and he came on time to both locations. We're very happy with the company and we've recommended them to other people.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thanks for giving AmeriFreight another shot and recommending us to others! We truly appreciate your business, and we're so grateful that you gave us a second chance to provide you with an excellent car shipping experience.

    Verified purchase
    Staff

    Reviewed July 10, 2024

    Order Number: **. AmeriFreight agents were on top of my order and worked diligently to get a carrier on my requested pickup date. They made sure to check in with me regularly throughout the whole shipment. Their team was also very respectful and made me feel like a valued customer. True professionals.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Your kind words about our communication mean a lot. Our agents truly enjoy building relationships with customers and ensuring a smooth experience. We appreciate your feedback and look forward to serving you again in the future.

    Verified purchase
    PriceStaff

    Reviewed July 10, 2024

    I transported a vehicle from Cincinnati to Miami, Florida and the quote that AmeriFreight gave me was pretty fair compared to other folks. Their process was pretty smooth and not too complicated. They told me that the transport would take about three days and it took about four days because of traffic. The driver was good and the vehicle arrived with some bug marks but that was just normal.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad you found our quote fair and the process easy! Thank you for sharing your AmeriFreight experience. We look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 10, 2024

    My daughter was in school in New Jersey and we live in Georgia. I didn't want her to drive from New Jersey to Georgia to drop her car off, so I enlisted AmeriFreight's service to transport her car to me. When I first set it up, I did it online, but then someone gave me a call. Their customer service was excellent and every time I called, I got the same person. Her name was Christine and she was really good.

    I used AmeriFreight a couple of times and I've had good experiences with them. Their quotes would vary, depending on the carrier, but for the most part, they were pretty much affordable and reasonable. They would get back to me and they were customer-friendly. If you have an issue, you can give them a call and they'll handle whatever it is for you. I would tell my friends to go ahead and use them because I haven't had a problem with them yet. They're reliable and each time I used them, they've brought my cars to me with no issue.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad AmeriFreight could help reunite you with your daughter's car! Understanding a parent's concern about a long drive, getting her car back to Georgia safely and conveniently is exactly what we aim for. It sounds like Christine provided exceptional customer service, making the process smooth and informative. Thank you for trusting AmeriFreight with your business multiple times, and for recommending us to your friends! We appreciate your feedback.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 10, 2024

    The person that I was working with was available when I had questions, and she was totally professional and helpful. The location was in Niagara Falls and the transport was scheduled to take five days. It was on time, and the driver was great. He was knowledgeable and knew exactly where he was going and where to meet. The original quote was about 1,100 and it was a bit off, but I was holding my breath for that. I ended up paying 1,600, which was fair enough. I understand that there are limitations to the ability to quote for that type of a situation, so it was fine.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience! We're glad our team was professional and helpful throughout the process. We appreciate your understanding regarding the pricing and look forward to serving you again.

    Verified purchase
    PriceStaff

    Reviewed July 9, 2024

    We were moving my mother's car from Florida to New Jersey and when we set up the transport with AmeriFreight, the process was pretty good. The driver was great and the quote was accurate. I would tell others to consider them.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight!

    Verified purchase
    PriceStaffRates

    Reviewed July 9, 2024

    My daughter goes to school in Arizona and we needed to get her car home. AmeriFreight had the best deal and setting things up with them was terribly easy. The man I worked with was incredibly kind and helpful. The driver wasn't really chatty, but he was very nice and he explained the process. He was efficient and the car arrived in perfect condition. The price I paid was a little more than the quote, but it was pretty close and I knew that there was a chance of that.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    AmeriFreight offers competitive rates while ensuring a positive experience. We appreciate your understanding that final costs can vary slightly. We're glad your daughter's car arrived safely! Thanks so much for your feedback.

    Verified purchase

    Reviewed July 9, 2024

    It’s my first time shipping a car, from West coast to East coast and AmeriFreight made it a great experience. When I also saw your company as one of the top 5 in the Forbes list for car shipping, I know I'm making the right choice. Raz is great & kept in touch with me and explained things, answered my questions & concerns. I will surely use your company again in the future.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We love to hear that AmeriFreight made your first cross-country car shipment a breeze! Raziah's dedication to clear communication is exactly what we strive for. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 8, 2024

    AmeriFreight has great customer service. Agent on the phone was friendly, calm, and walked us through the entire process. There was good coordination between the company and the driver. Our car was transported with no problems, issues, or damage. The car arrived at the place on exactly when expected.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback! We're glad our team provided great customer service and coordinated well with the driver to ensure a smooth transport. We appreciate your trust in AmeriFreight.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2024

    I recently used a car shipping service to transport my vehicle from Michigan to Los Angeles and had an outstanding experience. The service was exceptionally professional and punctual. Communication was clear and prompt throughout the process, ensuring I was always informed about the status of my shipment. My car arrived on time and in perfect condition. The team demonstrated a high level of professionalism, making the entire process stress-free and efficient. I highly recommend this car shipping service to anyone in need of reliable and timely vehicle transportation. Their excellent service exceeded my expectations, and I couldn't be more satisfied.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear about your recent car shipping experience! At AmeriFreight, we strive for exceptional professionalism, clear communication, and on-time deliveries to ensure a stress-free process. If you ever need reliable car shipping again, AmeriFreight would be honored to provide the same level of service!

    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed July 3, 2024

    The process to transport my 3023 Subaru Crosstrek vehicle from Colorado Springs to Florida was exceptional. Everything went smoothly from my initial call for quote to delivery of the vehicle and all employees were helpful and professional. I was updated along the way. Thank you Amerifreight. Would recommend and use if I have the need in the future.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear about your exceptional experience! Providing smooth and professional service is our goal. Thank you for recommending AmeriFreight and for choosing us for your transport needs.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2024

    I have never shipped anything like this before, it made me nervous. I tried to do it way ahead of time and not knowing that I gotta kind of wait for the bids. They did everything that they could and it went smoothly. Everything that they said they would do was exactly what happened and that made it very nice. The nice thing was the representative continued to keep in contact either verbally or by email and it felt like your best friend had your back. The move went faster than it was supposed to.

    My son is the one who was talking to the driver at the pickup and the only hiccup was that when they connected with him initially, AmeriFreight had given us a name and we thought that that was the driver, but that was not the driver. That was probably the person that owns the company who took out the bid. They gave me Victor's number and name and Andrew contacted my son and said, “I'd like to come pick your vehicle up.” He said my son could just leave the keys with the vehicle if he couldn't do it right then. I called AmeriFreight and they contacted the company. Within 30 minutes, it was all taken care of. They said the driver is Andrew and Victor is the guy who schedules Andrew.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We understand how nerve-wracking it can be to ship a car for the first time! We're glad we could ease your concerns and make the process smooth. It sounds like our team kept you informed every step of the way. We appreciate your patience with the process of finding a carrier, and we're so happy to hear that your car arrived even faster than expected! Regarding the initial driver confusion, thanks for letting us know. We'll work to ensure clearer communication in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2024

    Everything went according to plan and AmeriFreight did everything they were supposed to do that they said they were gonna do. The driver notified us once he was in Rochester and somebody was gonna be there all day for him to deliver it. So, that wasn't an issue. The customer service rep was very helpful. I explained to him it was my first time doing something like this and he walked me through it and everything that he said would happen happened. So, I was impressed with how it went. If I ever was going to get another car from down somewhere and have it shipped, AmeriFreight would be the one to do it.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your kind words! It's great to hear that everything went according to plan and that our team was helpful and communicative. We look forward to assisting you with any future shipping needs.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2024

    Scheduling with AmeriFreight was very straightforward. I just called and set up a time and date. Three days before the scheduled ship date, they got me information on someone who could do it, and they shipped it. It was three days, which was way faster than I thought. Communication was great from the listing agent and the driver himself. My experience was super easy. It was a little bit pricier than a couple of other competitors, but I felt a lot better about the service through AmeriFreight.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your positive experience! We're glad our team provided great communication and a smooth, quick shipping process. We appreciate your trust in AmeriFreight.

    Verified purchase

    Reviewed June 27, 2024

    My experience with AmeriFreight was straightforward. They picked the vehicle up in Phoenix and dropped it off in Chicago when they said they would. The transport took 4 days.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're happy to hear about your straightforward experience with AmeriFreight! Delivering your vehicle on time and as promised is our priority. Thank you for trusting us with your transport needs.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2024

    When I was looking for someone to ship my bike back to Vegas for a few weeks, the customer service with AmeriFreight was good. The person that picked up my bike was professional. The transportation was great and so was the communication.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback! We're glad our team provided professional service and great communication while shipping your bike to Vegas. We appreciate your business and hope to assist you again.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2024

    My experience with AmeriFreight was really good, overall. The representative I had who helped coordinate the movement of my car had a very effective communication with me and kept me up-to-date on the status of everything as he was going through the process to procure a driver to move the vehicle. The driver I had was very good, communicated with me, and safely transported my vehicle to the end location. He was flexible in the end when I had to make a minor adjustment to the address for drop-off. Everything worked out well. The pick-up was outside of Atlanta, Georgia and it was dropped off on the California coast and the transport was six days total.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're pleased to hear that everything worked out well with your car shipment! Effective communication and flexibility are key to our service, and we're glad you experienced that. Thank you for your kind words.

    Verified purchase
    Customer ServiceSales & MarketingStaffBilling

    Reviewed June 27, 2024

    I had a fantastic experience with AmeriFreight. The sales rep was over the top great. She went over, above, and beyond. They picked the vehicle up on a weekend day and wound up dropping it off in Texas on a Monday. The communication with them was fantastic. If I turned around and texted the rep, she answered me. On the day of delivery, there was a problem as far as payment when that was supposed to already be worked out. I called the rep and she answered on her day off and rectified the problem within five minutes and got the company to take the payment that was originally part of what they agreed to.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear about your fantastic experience with us! It's wonderful to know that your agent went above and beyond to ensure smooth communication and a quick resolution to your issue. Thank you for choosing AmeriFreight.

    Verified purchase
    PricePunctuality & Speed

    Reviewed June 26, 2024

    I would use AmeriFreight again. The process was good. It was easy. What I ended up paying was a decent amount higher than their quote. But it was still a good experience. I drove to meet AmeriFreight for them to pick the car up in Austin, and same thing in Seattle. After it got scheduled, the only stressful part was not knowing exactly the day that they would pick the car up. But once it was picked up, it was fine.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your honest feedback! We're glad you found the process easy and had a good overall experience. We appreciate your patience with the scheduling and look forward to serving you again in the future.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 25, 2024

    Melissa in Georgia really helped figure out the rescheduling of shipping my car. Originally, the first person that quoted me canceled a few days before my car was supposed to be picked up. But Melissa and her team were able to figure that issue out pretty quickly. So, overall, it was a great experience.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsTransparency

    Reviewed June 25, 2024

    Scheduling the transport was the easiest part. It went through right away. Amerifreight contacts you and then they find you a shipper. If you wanna go with it, they charge you that fee. It keeps you on your toes. So I took a gamble and it paid out. It was good. They came through and ended up getting me the contract with the shipper. They also got my car out here earlier than the exact date. So it was on point. I was getting updates left and right. The communication was good. Everything went well. I'll more than likely be using Amerifreight in the future again.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 25, 2024

    The broker was helpful. He got it done fast. And the guy who picked the truck up was nice.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 25, 2024

    AmeriFreight was efficient. The scheduling, pick-up and delivery were easy. Pick-up was on time. I was in communication with the person who found the tow company and also the driver. It was great communication and they dropped the car off exactly when I expected it to be.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed June 25, 2024

    The dispatch member that I was working with was excellent. She helped me out a lot and was very informative. She reached out and checked on me before and after delivery. The driver communicated throughout pickup and drop-off. I've used AmeriFreight before and I'd use them again if I have to make another cross-country trip. Overall, it was smooth and easy and the customer service is elite.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 25, 2024

    AmeriFreight got in touch with me super quickly with a quote. The transport took three days and I had a line to my driver, which was great. He was able to reach out to me for pick-up and delivery. He showed up a couple of days before he said that he would. The final cost was a bit more expensive than the quote, but it was a weird route. Not very many cars were on that route so we'd expected it to be a bit higher. I would probably use AmeriFreight again. They were reliable and the driver that they were able to get for me was trustworthy.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 25, 2024

    Thank you AmeriFreight. The entire process was efficient and smooth. Sy ** was dependable and professional. He answered any and all questions regarding transporting our car from Virginia to Colorado. He was always available to take our calls or return them quickly. What a relief to find a company and employees with such integrity. We received a call the day after the car was picked up to assure us everything was on schedule. Our family in Colorado was impressed by your service. We have family all over the US, you can bet we will refer anyone wishing to move their car to AmeriFreight! I apologize for this late evaluation. We have been dealing with a medical event here. One blessing that we are grateful for is your service being stress free. Thank you again for great customer service AmeriFreight! Sincerely, Kate **

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 22, 2024

    Dealt with Carovanzieus and she was knowledgeable and a delight to work with. She listened to what my concerns were and addressed them in the context of this particular situation. She was thorough and understanding of what I needed. I would not hesitate to recommend her to anyone trying to navigate the mysteries of auto transport. She was able to answer all my questions, gave invaluable advice and was quick to respond - what more could you ask for.

    Thanks for your vote!
    Verified purchase
    PriceRatesTransparencyCommunication

    Reviewed June 22, 2024

    Maleah ** was the best. I needed a snowmobile shipped from Wisconsin to Wyoming. Maleah got right on it and kept me updated on finding a carrier. Maleah got me a price quote and the carrier name. When they would pick up and delivery date. After the snowmobile was delivered she made sure everything went well. I highly recommend Maleah **.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed June 21, 2024

    I have used AmeriFreight for the last three years or so to transport my car from the northeast to Florida. Amerifreight make it a no-hassle, easy process to find a driver and transportation. This time I worked with Henry ** and the service was just as good as it was with my previous rep.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed June 21, 2024

    We couldn’t be happier with this experience. The communication before pickup was great. Pickup was right on time. The car was carefully and expertly loaded. It was clear the driver knew what he was doing. The car was delivered with timely and with car. We would definitely use AmeriFrieght again if needed.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed June 20, 2024

    I have a plan to move to California. So I chose AmeriFreight to ship my car. This is my first experience. Even though the total price is difference from the original quote price, the price is acceptable, I think. Luckily, everything went well. Jennifer ** from AmeriFreight explained me about the shipping. Overall, I am satisfied with AmeriFreight. In the future, I am sure I will choose AmeriFreight. My reference number is **

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 20, 2024

    I have been using AmeriFreight for many years now transporting my car to and from the Midwest to Arizona. They have always provided me with excellent service and are extremely courteous. Can't say enough about Robyn! My car has always been picked up and delivered as scheduled. Thank you AmeriFreight!

    Thanks for your vote!
    Verified purchase
    Contract & TermsPriceStaffRates

    Reviewed June 19, 2024

    The person who picked up and dropped off my car only spoke russian... Had to use a translator just to understand what they were saying. AmeriFreight promised me I'd be able to use Venmo to pay the delivery driver but upon arrival and deciphering the russian speaking delivery driver they insisted they only accepted Zelle which was never even mentioned as a way to pay by AmeriFreight. I didn't have a Zelle account so I was stuck in my own car for about two hours translating and figuring out how to pay the delivery driver. Price for Wisconsin to California transport ended up costing me $2000+ for a truly subpar experience...

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so sorry to hear about the communication breakdown! We can only imagine the frustration you experienced. We aim for a smooth customer experience from start to finish with clear communication every step of the way, and it's clear we fell short. We'd love to discuss your experience further with you. Our management team can be reached by phone at (678) 821-2653 or by email at r.jernigan@amerifreight.net, so that we may assist in a resolution to this matter.

    Verified purchase
    Punctuality & SpeedStaffRates

    Reviewed June 19, 2024

    Everything went smooth, Bobby ** was great to work with, I was happy I found AmeriFreight and chose them for my first time shipping a Classic Truck. I would recommend this Company to anyone looking for an easy stress free experience of shipping your car at a very reasonable rate, and the Auto Transporter they brokered to haul my truck was fast, dependable and the driver was great. Thank you Bobby ** for assisting me and ensuring me along the way that my truck would be delivered to me on time and in the same condition it was in when picked up.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed June 19, 2024

    Thank you. Thank you for the peace of mind on shipping my son's vehicle 2 times for us. We worked with Robyn **. Wonderful communication. She would text and let me know step by step and made me feel at ease. The first time I used AmeriFreight was in September and then again now in June. I knew I would definitely use them again. Hands down very kind workers, and the carriers both were very nice. (Don't' speak English) but very very informative with where and times and everything worked out great on both transactions. Thank you. I would use again.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We strive to provide peace of mind throughout the car shipping process, and it sounds like Robyn did an excellent job keeping you informed with step-by-step communication. It's wonderful to hear you felt at ease using AmeriFreight twice. Thank you for recognizing our kind team and reliable carriers. We appreciate your feedback and look forward to working with you again in the future!

    Verified purchase
    Staff

    Reviewed June 14, 2024

    Great job, well done. I am happy with the service provided by AmeriFreight. They coordinated the shipment with an excellent trucker. The pick-up was easy and 15 minutes from our home in Aspen. One of the drivers drove my husband back to the condo Here in Florida. They brought a freshly washed car to our community..

    Thanks for your vote!
    Verified purchase
    Transparency

    Reviewed June 14, 2024

    Very reasonable and easy to work with, especially compared to their competition. They get the job done and keep you up to date as to where you stand plus are pressure free. I would recommend them to anyone looking to move their vehicle over long distances. Have used them three times and would do so again.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2024

    The gentlemen did a great job meeting our deadline of moving our car. They moved it from AZ to OH - picked up on a Thursday evening and delivered it Saturday late afternoon. The crew was excellent at communication and customer service. Would definitely recommend and request this crew again - if I needed to move a vehicle again.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 14, 2024

    Christine ** gave me an auto quote; it was lower than other quotes I had received. The car I needed transported was over a thousand miles away. She said it would be delivered late afternoon in two days. I was very skeptical, She also reassured me their drivers are vetted and carefully chosen. Christine and the driver delivered on time! would do business with again. Thanks

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedRates

    Reviewed June 13, 2024

    I was not pleased. The car arrived 24 hours later than I expected. It was also very dirty. I could see in the dirt some rain fell on the car. I paid $1500 for an enclosed move. I do not plan to use your company in the future. I think my review is not being accepted due to the rating.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We sincerely apologize for the lack of carrier communication regarding the delayed delivery, as well as the condition your vehicle arrived in. Enclosed trailers protect vehicles from the elements, so dirt and rain shouldn't have been a factor. We take all customer experiences seriously and will be investigating this matter right away. Thank you for your feedback.

    Verified purchase
    Customer ServiceTechPriceStaffFollow-Through

    Reviewed June 13, 2024

    AmeriFreight Customer Service personnel were extremely professional, courteous and timely processing my Used Car transport request for quote and arranging transport service. Amanda kept in touch with me throughout the transport service provider selection process, which was delayed initially by a transporter that failed to follow through with their paperwork and failed tonpick up my car by the stated date. She immediately canceled the first contract and found another transport service that was beyond satisfactory. The final transport service provider was courteous and timely with their communication and delivery, which made me very happy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed June 13, 2024

    I needed my car shipped, and I had been abandoned at the last moment by a different shipper, who ghosted me. I called AmeriFreight and the rep was in constant contact with me, even giving me his cell number. The driver was on time on both ends of the trip. Car arrived in perfect condition. Excellent service and great experience!

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2024

    Awesome reflection on your company. Very professional, knowledgeable, conscientious, thorough. The entire process was painless and quick. Kudos, too, to the company that did our transport. HS Logistics, LLC. Timely, uneventful & constant communication re delivery status. The driver, said he would provide the courtesy of a heads up, when he would be approximately 2hrs out so the recipient of the vehicle didn’t sit home all day. AND he did!!!! Smooth transport PA to CO. Highly recommend AmeriFreight, Amanda Pike and HS Logistics, LLC.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We’re thrilled to hear that the process was smooth and professional from start to finish. Thank you for recognizing our team. Your high praise and recommendation mean a lot to us!

    Verified purchase
    Maintenance

    Reviewed June 12, 2024

    AmeriFreight shipped my car from Malta, NY to Hillsboro, OR. They rescheduled my pick up date because of the carrier's maintenance issue at the last moment. Then they found another carrier and shipped my car. Everything was smooth from that point and I got delivery of my car on my intended date.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience! We’re glad we could quickly find another carrier and meet your delivery date. Your satisfaction is important to us, and we appreciate your feedback!

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed June 12, 2024

    Set up to have AmeriFreight ship my truck on April 27th for a price of 1050$ complete with veteran's discount. Paid my 250. Vehicle was to be shipped on the 29th on May. 1 my dealership asked if it was going to picked up. I reached out to Amerifreight and they said the shipper had a vehicle breakdown and that they would find another company to ship. Now it is May 6th and Amerifreight gets another company to ship. Next day amerifreight reaches out and tells me that the new company doesn't have the right insurance and that they would have to cancel. Now it is May 7th and they tell me they can get another company but it will be an additional 100$ and I can have the truck Friday...

    So I agree to the hustle of another 100$ because I'm so over it at this point.... My truck never shows up Friday.... I got a call from the driver Saturday morning May 11th and finally got my truck.... Bottom line Amerifreight took 2 and a half weeks to ship my truck. Hustled me for an additional 100$. I chose to go with them because they claim to be veteran owed. As a veteran I feel like I have been totally taken advantage of and would never recommend them to anyone.. One bright spot was Robyn. She was above and beyond understanding and had great customer service throughout. Even though she was not my sales representative.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We are truly sorry for the inconvenience and frustrations you encountered. Your feedback highlights areas where we need to improve, particularly in communication and reliability. We appreciate your patience and understanding, especially regarding Robyn’s supportive service. We are committed to addressing these issues with our partners to prevent such occurrences in the future. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.

    Verified purchase
    Customer ServicePunctuality & SpeedTimeliness

    Reviewed June 12, 2024

    Maleah from AmeriFreight was great to work with. The Trucking Company they set us up with was not good. They were a no show on the day they were supposed to pick up the car. We missed our friend’s birthday party waiting on them. They said they would be there in 2 hours, never showed up and stopped communicating until the next day. We waited around for hours! They were a day late dropping off as well. Bad communication!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We’re glad to hear that Maleah provided excellent service, but we apologize for the poor experience with the carrier company. It’s frustrating to miss important events and deal with a lack of communication. We’ll address this issue with the carrier to ensure better reliability and communication in the future. Thank you for sharing your experience with us. A member of our customer support team will be reaching out to you to see if we can assist in any way.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedBilling

    Reviewed June 12, 2024

    Overall experience was okay. I was shipping my car from Utah to California. I appreciate the fact that the broker (AmeriFreight) didn't want to take down my credit card information immediately when asking for quotes unlike other companies. They were very good at communicating whether a bid for my vehicle was put out however upon the pickup of the vehicle, that is when everything started falling apart. Both the broker and the shipper (Voki shipping) told me that it would be picked up on at certain date at a certain time therefore I cleared out my whole schedule for that day and when that time came around the shipper never came about. I then called the broker and the broker could not get in contact with the shipper and I wasted a whole day waiting around for the shipper to come around.

    Eventually the vehicle was picked up and the delivery date kept getting pushed back and further and I just kept clearing out days in which I was waiting for my vehicle to be delivered. The shipper would say the vehicle would delivered on this date at this time however as time got closer they would keep pushing the date and time. Once the vehicle was dropped off I never got a bill of lading and mention this to the broker. I also mentioned to the broker about my experience and they mentioned that they would get in contact with the shipper and I have heard nothing ever since then.

    Overall this experience to ship my vehicle was a lot more time-consuming than both advertised and mentioned. Both the pickup and drop off dates and time kept changing leading to me to change and clear out my schedule. I asked the broker if there were any possible options of me being compensated for the time in which I had to take out of my days to wait for both the vehicle to be picked up and delivered and nothing was ever brought up.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your honest feedback and regret the inconvenience caused by the scheduling issues and lack of timely communication. It’s important to us that our customers have a seamless experience, and we’re sorry we fell short. We’ll address these concerns both internally, and with our carrier partners to improve our quality of service. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 12, 2024

    AmeriFreight is a very professional company. They exhibited excellent customer service. They explained the process very clearly & precisely with me. The representative was very knowledgeable and answered all questions I had. Everything was executed as stated. Amerifreight made my transporting experience worry and stress free. I highly recommend them for your vehicle transporting needs.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We’re happy to hear that our professionalism and clear communication made your transport experience worry-free. Thank you for your high recommendation and for trusting us with your vehicle transport needs!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 12, 2024

    Unfortunately, I did not have a good experience. My car was delayed to be deliver 3 days, I called and they did not even have a update about delivering day. Both times to pick and drop off the car It was far from my house, specially during the drop off process. The driver only called when he was getting closer so did not give the information prior. He also, called and said that he did not know how to get to the house so he stopped by the freeway 2 miles away from our home. We had a lot difficult to get the car. I had to lease a car for 3 extra days and take a Uber to pick up the car.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're sorry to hear about the delays and communication issues you faced during your car transport. It’s important for us to provide accurate updates and convenient pick-up and drop-off locations. We apologize for the difficulties you experienced and will work on improving our coordination and communication with drivers. Thank you for sharing your feedback with us. A member of our customer support team will be reaching out to you to see if we can assist in any way.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 12, 2024

    My initial pickup canceled on me within an hour of when it was supposed to be picked up. I canceled flights, booked a hotel and lost out on thousands of dollars because of this. The next one picked up the car late and delivered it late. I contacted Harry who said his supervisor would call me and never did. I texted Harry 3 more times for the supervisor to call me back and I never heard back. Will never use again.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We apologize for the inconvenience and stress caused by the last-minute cancellation and lack of follow-up from our team. This is not the level of service we aim to provide. We understand how frustrating it is to rearrange plans and not receive timely responses. We will review your case internally to ensure better communication and reliability in the future. A member of our customer support team will be reaching out to you to see if we can assist in any way.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 12, 2024

    It was like a drug deal. Gone bad, I never figured I'd have to have a gun to feel safe when having a car delivered. I was told that I could pay with a cash app, but when the driver got here he demanded cash. The delivery was not timely and was not what I was promised on timing. Nobody answered the phone for support. When the driver was here to collect his funds, it felt like a a drug deal gone bad.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We deeply regret that your delivery experience was unsettling and not up to our standards. Safety and clear communication are paramount, and it’s concerning to hear about your experience with the delivery process. We will investigate this matter thoroughly to ensure it doesn’t happen again. Thank you for your feedback, and we apologize for the inconvenience caused. A member of our customer support team will be reaching out to you to see if we can assist in any way.

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffHonesty & Transparency

    Reviewed June 12, 2024

    This company was honest... Communicative... Perfect. I did a lot of research on this type of service and I'm grateful that this company was honest and cost efficient. This is a real review by the way. I appreciate how great the service was and the follow up after receiving my car. They helped me feel safe and like I'm not going to be scammed.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you doing your research! AmeriFreight is built on honesty, clear communication, and affordability. We're glad your experience with us lived up to those values. Thanks for choosing AmeriFreight!

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed June 12, 2024

    I was pleased with the dispatcher communication but I wasn't happy with the drivers and the delivery. I had to contact them numerous of times and wonder where is my car. I had to pick up my car from a car lot because they took forever to bring me my car after they told it will be here on a certain time and day. I didn’t receive any discounts or anything. Then when I got to the car lot, I had to wait another hour for someone to remove and bring me the keys. Also be aware of a scam company that are similar to them which is Amerifreight Logistics LLC. They are scammers.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're sorry to hear about the communication issues and delays you experienced. It’s our goal to provide timely updates and ensure a smooth delivery process. We regret that this wasn’t the case for you and understand the frustration it caused. We will address these concerns with our team and partners to enhance our service. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.

    Profile pic of the author.
    Verified purchase
    PriceStaffRates

    Reviewed June 12, 2024

    I was given initial quote of $1160 and Final quote was around $1850 before the pickup. During the initial quote request, I mentioned everything about my Jeep having 35-inch tires and 2-inch lift. During the Pickup Driver mentions that Jeep is huge with big tires even though I mentioned during my initial request. During the pickup I was asked to pay additional money on top of $1850 even though I paid premium price. I would never recommend AmeriFreight to anyone.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We sincerely apologize for the experience you had with our service. It’s crucial for us to understand and resolve such issues, especially when vehicle specifications are communicated upfront. We regret the unexpected charges and miscommunication with the driver. Your feedback is invaluable, and we’ll use it to improve our processes and prevent this from happening in the future. A member of our customer support team will be reaching out to you to see if we can assist in any way.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 11, 2024

    My car engine completely died on my trip to SC for mother's day. My husband and I completely panicked because we were 3 hours from home and the dealership quoted us $14,000 for repairs. We just needed to get the car back to NC and get a game plan together. Luckily I remembered my niece used a shipping company to ship her car from NC to California about 4 years ago. I called her up and she texted me the information I needed. Just as quickly as I got in touch with AmeriFrieght, Jennifer, my agent was contacting me. You guys took the worry and stress out of what could have been a chaotic situation. She assured me she would get lowest quote she could get in the time frame I needed. I thank you! Definitely would recommend you guys, hands down!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We’re so glad Jennifer could help you during such a stressful situation. Thank you for sharing your story and recommending us! We’re happy to have provided the support you needed when you needed it most.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 11, 2024

    Amerifreight has now moved 4 cars for my family, all from CA to Ok. Every time the experience has been easy and the trip has gone perfectly on schedule. I will continue to use this service and I highly recommend AmeriFreight to my family and friends that need to move cars. Maleah ** has been my rep each time and she is great to work with, always clear communication and reasonable pricing (considering gas prices are insane in San Diego, where the cars were all picked up). The drivers have all been easy to work with and stay right on schedule with the pick up and delivery.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    It’s fantastic to hear that we’ve been able to consistently meet your needs over multiple transports. Thank you for your continued trust and for recommending us to your family and friends. We appreciate your kind words about Maleah and the drivers!

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed June 10, 2024

    Worked with Gina ** shipping 2 cars from SoCal to SE Florida, order number **. Initially I was nervous because of all the negative reviews in this business. Price gouging, unfulfilled promises, bait and switch, all kinds of horror stories. Everything Gina promised was delivered on time, and painlessly. Do not hesitate using AmeriFreight.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so happy to hear Gina calmed your nerves and turned your initial worries into a positive experience! We're thrilled our team was able to show you the AmeriFreight difference – on time delivery, on budget, and with zero drama! Price gouging and unfulfilled promises have no place at AmeriFreight. Thanks for trusting AmeriFreight and for recommending us to others!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 10, 2024

    Rosalind was very patient in working with our pick-up and drop-off schedule as well as within our budget constraints. The driver communicated his arrival time in advance and was friendly. The car arrived ahead of schedule. We were satisfied with the results and would recommend Amerifreight to anyone looking to transport an auto.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We’re delighted to hear that Rosalind was able to assist you so effectively and that the transport exceeded your expectations. Your recommendation means a lot to us, and we’re glad we could provide a smooth experience for you!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed June 6, 2024

    I recently contacted AmeriFreight and several other transportation brokers including ones I've used in the past for an enclosed transport of a motorcycle (and box of parts). AmeriFreight was very quick to respond and offered the best pricing by a significant margin (over 25% cheaper than the 2nd cheapest). Rosalind, my contact there, could not have been more professional, responsive or pleasant to work with. She even followed up with me the next day to make sure I received the motorcycle and everything went well. I highly recommend AmeriFreight and will definitely use them next time I need to transport a vehicle.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight for your motorcycle transport. We're confident in our ability to offer competitive pricing and exceptional service, and Rosalind's dedication exemplifies that commitment. We're happy your motorcycle arrived safely, and we look forward to assisting you the next time you need a vehicle shipped!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2024

    Christine Davis is awesome to work with. Very professional and knowledgeable. She understands and cares about establishing a long lasting business relationship. Deliveries are always on time. Good communication from start to finish on the delivery process. Will continue working with AmeriFreight in the future. Ten out of ten service.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Wow, thank you for the amazing review! We're so happy to hear Christine made your AmeriFreight experience a 10 out of 10. We appreciate you trusting us with your car shipments and look forward to working with you again!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 4, 2024

    Contacted numerous transport companies. Amerifreight gave one of the best quotes, their customer service excellent, from call backs to the vehicle's final destination. All agents I spoke with were very pleasant and helpful. I will using this company in the future, and will let people know how well this company did....

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We take pride in our excellent customer service, from quote to delivery. We're so happy to hear that our team exceeded expectations during your Tennessee transport. Thanks for recommending AmeriFreight!

    Verified purchase
    Punctuality & Speed

    Reviewed June 2, 2024

    The transport went smoothly. It was from the tip of Florida to the north of California and was easier than I thought. The vehicle arrived early and in good condition.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We strive to make auto shipping across the country a breeze! We're happy your vehicle arrived early and in good condition. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 2, 2024

    AmeriFreight shipped my blue Jeep Wrangler. The woman who answered when I called, Jennifer, was so pleasant. It was gonna cost about $300 more than the prior company that had fallen through but at that point, I was desperate. Jennifer was so helpful. It was because she was so pleasant, easy to work with, and wonderful that I automatically wanted to work with AmeriFreight. She was not misselling their services because everything was as I had hoped. As far as the quote, it seemed within reason and it was exactly what the final cost was. My car had some bugs on the windshield, which was no surprise, but there were no damages.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience! We're so glad to hear that Jen's helpfulness made a positive difference. We appreciate you trusting AmeriFreight to ship your Wrangler, and we're glad it arrived safely!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed June 2, 2024

    We had AmeriFreight ship a Honda Odyssey from Cleveland, Ohio to San Diego, California, and our experience was great. The pick-up time didn't happen as the schedule. The driver was supposed to come on Friday. But then he called me the same day after I talked to the agent and she told me the driver will come on Friday. A person who was the driver called me and told me, “I will come and pick your car in two hours.” It didn’t happen on the schedule. Because I wanted to get this done, I ended up asking him to come 8:00 p.m. to get the car because we needed the car. But the driver finally came like 11:30 p.m. After that, everything was smooth. The driver was a nice guy.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you so much for your feedback. While pick-up delays can happen, we understand the importance of schedule updates. We appreciate your understanding and flexibility. We're glad the rest of the transport went smoothly, and we hope to assist you again, should you need to ship a car in the future!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimelinessHonesty & Transparency

    Reviewed June 2, 2024

    The first car I shipped was in 2002 and I shipped it from Phoenix to Cleveland to make it easy. It was 1,000 bucks. To ship this vehicle from Saint Louis to here, 20 some years later, it was 1,200 bucks. I can't get fairer than that. The person I worked with was excessively thorough, which is what sold me on it. I knew that it could be a call at any moment in time. This is something that was gonna be a big situation, where one day it might be 1,200 and the next day, it might be 1,150 depending on my availability at that moment in time. These guys gotta pick up and leave when they gotta leave.

    During pick-up and delivery, the guy had a language barrier that was bad but that was fine. The driver told me he was there and told me too that he was leaving. There was no, "Hey," which I get. They brought the vehicle straight to my house and helped me get it in the backyard because I'm not gonna have some old rusted Land Rover out front. On the customer service side, the AmeriFreight reps were all over it, honest and rad to deal with.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Wow, that's a long history with car shipping! We appreciate your kind words about our team, and we look forward to assisting with any future car shipping needs you may have. Thank you for choosing AmeriFreight!

    Verified purchase
    TechStaff

    Reviewed June 1, 2024

    The rep that I dealt with was the most amazing woman. She was so helpful and she kept in constant contact with me. There was a time where she was on vacation, but it was gonna be right about the time AmeriFreight would be reaching out to find a driver. She made sure that another woman handled it for me. She also reached out to me. She was so helpful and kind. I couldn't have asked for a better person to help me with it. But the driver I ended up having did not speak a lot of English. So, I had no problem with AmeriFreight but I had problems with whoever they contracted to ship my car. It was hard to communicate with them. But I don't blame that on AmeriFreight.

    When the vehicle finally got out to California, I tried to contact the driver, and it was really hard to find a place to meet up with him. He kept saying that he couldn't come to our address because the streets were too narrow. I told him that there was not a space to park anywhere near here so he could just tell me where he wanted to meet. It took about an hour to try to find him. When I finally found him, he was on the side of the road, which in California with these crazy drivers, that was a little dangerous.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you so much for sharing your feedback! A smooth shipping experience requires a great team effort. We're glad our customer service agent exceeded your expectations. We will continue working diligently with carriers to ensure improvements to communication throughout the process. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTransparencyTimeliness

    Reviewed June 1, 2024

    I kept calling AmeriFreight and they gave updates. The communication between the AmeriFreight representative and the truck driver and then the truck driver to myself was very responsive and very quick. The pick-up location is at Fort Drum, New York and the day it was awarded, the very next day was the pick-up date. In total, though, it took about maybe three and a half weeks. It was a little bit frustrating. I've shipped my vehicle before and I was given a specific date and time, and they were there on that specific date and time. But with AmeriFreight, the process was back and forth. I got a date but they didn't pick up that date and time. I was being told that they're still trying to figure out what carrier or I was told that I should increase my price, maybe and try and throw that bid out again.

    I started noticing that it was all about bidding. At first, I was told it was gonna be $1,200 and AmeriFreight would put it out there. They got a carrier and gave a date. But they never picked up the vehicle until I raised the bid to 1,900. That's when we had an offer and the date. The driver contacted me and we got it picked up. AmeriFreight is reliable.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We understand the frustration caused by the back-and-forth communication regarding your pickup date. Similar to how shipping rates can vary based on market conditions, carrier availability can also impact timelines. Our goal is to empower you to make informed decisions by presenting you with multiple carrier offers, just like presenting economy rates as a starting point. The customer remains in control to choose the offer that best fits their budget and timeline. Your feedback will help us as we work to improve communication between carriers and our team to ensure our customers receive timely and consistent updates throughout the process. Thank you for sharing your experience.

    Verified purchase
    PriceStaffRates

    Reviewed May 31, 2024

    The price was decent. The only issue we had was getting a driver in there to pick it up because it was in a remote location. But AmeriFreight addressed that the best way they could.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your understanding regarding remote locations. Our team works hard to find the best solutions for tricky delivery locations. Thank you so much for sharing your feedback!

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed May 31, 2024

    I like the price of AmeriFreight and their availability ‘cause it was short notice when I needed to ship my vehicle. They were very straightforward and prompt. They answered any questions I had. It was overall a good experience. They gave me an estimate of the timeline over the phone and when the driver picked it up, he told me when it was gonna be there. I got what I paid for, especially if the vehicle shows up exactly how I expected it would the way it was shipped.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you recognizing AmeriFreight's transparency and responsiveness. We strive to deliver a straightforward and informative experience, while getting your vehicle where it needs to be on time. Thank you so much for sharing your experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2024

    Very pleased with the shipment of my car from AZ to MO. The process was smooth and much easier than I thought. Raziah and Hannah with AmeriFreight were super helpful and responsive to my questions. Pick up and drop off was easy and the driver was very professional. Great communication through the process. Would definitely use again.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We understand first-time car shipping can be nerve-wracking! We're so glad our customer service team and the carrier helped make the process smooth sailing. Thank you for choosing AmeriFreight!

    Verified purchase
    PriceStaff

    Reviewed May 30, 2024

    From my first interaction, the customer representative was good. She was outstanding and if it wasn't for her, there's no way I would have dealt with AmeriFreight. It was the way that she articulated the service, the quality of engagement giving me assurance of it being a solid and secure process. They were very patient and stayed with me through my planning. The quote was competitive and reasonable, so I was very happy.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We take pride in our customer service agents' expertise and clear communication. It means a lot that your agent's efforts gave you the confidence to move forward with AmeriFreight. We're happy we could help navigate the planning process and deliver a competitive quote. Thanks for choosing us!

    Verified purchase
    Customer ServiceTechStaffResolution

    Reviewed May 26, 2024

    Amerifreight assisted with what amounted to a rogue driver with delays, shady practices, a horrible attitude and little communication. Apparently Amerifreight will no longer be doing business with that vendor due to this experience. Amerifreight made it right by assisting throughout the process and making sure my car made it to its location. Jennifer thank you for your help with that rogue driver.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so sorry you encountered an unprofessional driver, but we're glad we could assist and ensure your car arrived safely. Thank you for your understanding, and rest assured, we continuously evaluate our carrier network to provide the best possible service.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 24, 2024

    I had an RV shipped and then a week later I needed to have an SUV shipped. My drivers, Martin & Benjamin, were awesome, and stayed in contact with me throughout their trips. Jen at AmeriFreight was awesome too! Great experience and I would have no issues with recommending AmeriFreight to friends or family!!!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We truly appreciate you trusting AmeriFreight with both your RV and SUV. Stories like this motivate us to keep providing exceptional service. Thanks for recommending us!

    Customer ServicePriceStaffRates

    Reviewed May 20, 2024

    I had to ship my Car from VA to TX. I used Amerifreight, Christine ** not only helped me secure a great carrier that would pick up on my first date available, she helped negotiate me an even better offer and price lower than what the carrier originally offered. She followed up with me to ensure my vehicle was delivered without any issues. Christine was very professional and amazingly helpful!! If you’re reading this Christine, Thank You I am Absolutely Satisfied with your service!!!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for recognizing Christine's exceptional service! We understand the importance of securing a reliable carrier and a fair price. We're so glad to hear that you're absolutely satisfied with AmeriFreight!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed May 20, 2024

    AmeriFreight was extremely quick. A lot of companies had open timelines but AmeriFreight was able to narrow down a timeline. They also had one of the best prices. The piece where I put in all the information to have that quote made for me was helpful. I knew what information I was needing as I was going back and forth. There were a lot of information missing and we were moving a vehicle to a place we weren't in. We had no clue about where dropping off was. But AmeriFreight very patient and considerate with us.

    The military moves at their pace. But once they're ready, you move at their pace. Our timeline was a period of a few days and it was all very uncertain. It was December, but we couldn't finalize it. We got the finalization two weeks before we needed to plan a move. It was quite a tight time and I was expecting a price jump. But even with the price jump, it was still below the other options. When they picked up my vehicle, the gentleman was very kind. I had a good chat with him as we were getting the vehicle set up. AmeriFreight would be my go-to if we were to move again.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Military moves can be unpredictable! We understand your tight timeline and appreciate your kind words about our team. We're happy that we could offer a competitive price and that the carrier provided a positive experience. Thank you for choosing AmeriFreight for your military move!

    Verified purchase
    Contract & TermsPunctuality & Speed

    Reviewed May 19, 2024

    I have worked with Harry ** two times now with the transport of my vehicles. Harry has been most accommodating in coordinating transport to fit my tight travel schedules. In both transport cases the arrangements were able to fit within my travel schedules (I was at both pickup and delivery locations). I would certainly involve Harry in any future transport needs.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We truly appreciate your feedback! Coordinating car shipping with busy travel schedules can be tricky, and we're happy Harry's attentiveness ensured a smooth experience. Thank you for choosing AmeriFreight twice, and for recognizing Harry's dedication.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed May 18, 2024

    My AmeriFreight broker, Tim, was really good about answering my questions. I was a little bit confused when they gave me a quote of 850, then I had to understand the process more. It ended up being 900 something and they gave me a military discount for my son to whom I was shipping the car to. Then it went to 904. I was a worried mom and Tim calmed me down. He was also good about answering my texts. In the end, my experience of shipping a car to a military place went pretty good. It was transported from Texas to South Carolina.

    Considering it was a very small car, it didn't take up a whole lot of room, so the cost could have been a little bit less. But it was the going rate, so I understood. Also, I could have had a little bit more communication with the driver, but there was a little language barrier and he did better if I texted him than if I spoke to him on the phone. Aside from that, the car was picked up a day late and got there a day late. But then again, it was an estimation and the delivery went smoothly.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience, and for trusting AmeriFreight with your son's car shipment. We appreciate you highlighting Tim's patience and responsiveness in calming your worries. Shipping a car, especially for a child in the military, can be stressful. We're glad he could navigate the process with you. We appreciate your understanding regarding the slight delays in pick-up and delivery, as these can sometimes occur. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 18, 2024

    Everything from the pickup to delivery of my two vehicles was on point. KKK LUXURY LOGISTICS was very professional and had great customer service. The maneuvering of the equipment in the parking lot of my apartment complex by the young lady was truly amazing. I highly recommend this transport company to anyone looking for this service.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for the fantastic review! We strive for excellence in every step of the car shipping process, and it's rewarding to hear everything went smoothly for your two vehicles. We appreciate your recommendation and look forward to serving more customers like you!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 18, 2024

    They were good and pleasant. They were giving me information when I called or messaged them. The pickup was in Virginia and the drop-off was in Alabama. I was told one day, but the drop-off was delayed a few hours. It was understandable. The pickup was easy. That truck was not that big and my street was wide enough for the truck. The driver was able to get in and out of my neighborhood with no problem. The driver was nice, too.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your understanding regarding the slight delay in delivery, and we're glad the driver was pleasant throughout the process. Thank you for choosing AmeriFreight for your car shipping needs!

    Verified purchase

    Reviewed May 17, 2024

    Henry from AmeriFreight was great to work with and made sure my car shipping experience went as smoothly as possible. He continued to check up on the shipment and was available when needed. I will definitely be using AmeriFreight for any of my future shipping needs. I will be recommending them to all my friends.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your kind words about Henry! At AmeriFreight, we understand the importance of clear communication and ongoing support throughout the car shipping process. We're glad his attentiveness ensured a smooth experience for you, and we look forward to serving you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 17, 2024

    I liked the open and fast communication channel with the agent and it made everything smooth for me. It was great. It took about five days for delivery and that worked fine for me. The driver communicated with me while they picked up the item, and once they got to my city, they made a phone call. It took about three hours before they got to my location. The driver was patient because I was not available and he had to wait for me to come to the location and deliver the item to me in person. It came in good shape, and the final price was the same as the quote.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Keeping you informed is important to us, and we're glad our communication made the process smooth for you. Thank you for trusting AmeriFreight with your car shipping needs!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 16, 2024

    The man I worked with at AmeriFreight, John, was really good and always available. The only thing that was not great was the tow once they delivered the vehicle. From my understanding, I didn't have to be at the drop-off location and that if no one was there to take the vehicle, that would be okay. They would just call me and send pictures. When the driver got there though, he started getting irritated that no one was there to help him take the vehicle off the ramp. And he said he was going to leave the car in the street. I had told him that he couldn't leave it there as there was no parking.

    We had to do a back and forth because he kept saying he was just going to leave then and not drop the vehicle off. Once he finally did, he sent me a picture and told me to send him his money. It just felt unprofessional to me. But that had nothing to do with AmeriFreight. They shipped my car for about 881 miles and their quote was lower than other companies. So I was impressed.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We take situations like this seriously, as a smooth delivery experience is our top priority. We'll be reaching out to the transport company involved to ensure such miscommunication doesn't happen again. We're glad AmeriFreight met your expectations for the long-distance shipping itself, and we appreciate your business.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 16, 2024

    I'm in the military and I needed to transport a vehicle. The person that I spoke with at AmeriFreight was very helpful. I was told that they would be flexible up to five miles near my home. But they could not drive to my home in Philadelphia. So I had to go out of my way to meet the driver, which is fine. They were on time. The driver was not helpful, though. I tried to ask him questions. I think English was his second language. But I called AmeriFreight and I was satisfied. The quote was accurate, too.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're grateful for your military service and for choosing AmeriFreight! We appreciate your understanding regarding pickup flexibility in certain locations. It's great the driver arrived on time, but we apologize if there were communication challenges. We're committed to improving driver communication skills to better serve all customers. If you have any further questions or concerns, please don't hesitate to reach out directly.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed May 15, 2024

    Harry was very knowledgeable and honest with explaining how the transport business works. He found me a driver for my vehicles within a day. The driver showed up on time and actually let me know he could deliver the vehicles a day early. Harry made the process pretty smooth and kept in communication the entire time. I was super hesitant because the last company I used to ship my vehicles put me through a nightmare- which is too long to go into on this forum. Suffice to say if I ever had to ship my vehicles again, I would call Harry and I highly recommend him and Amerifreight to anyone!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Our team works hard to ensure a smooth experience, and we appreciate you recognizing your customer service agent's honesty and communication throughout the process. We're glad we could exceed your expectations. Thanks for recommending AmeriFreight!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 15, 2024

    The booking experience was right on target. One contact to AmeriFreight took care of our needs and staff were good to get back to us when needed. Our driver called us just to get acquainted with our needs well in advance of the pickup. He was there on time and we worked together to make the delivery the easiest for both of us.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your feedback on your recent car shipping experience. It's great to hear our team was efficient and responsive to your needs. Thank you for choosing AmeriFreight!

    Verified purchase
    Staff

    Reviewed May 15, 2024

    The person I talked to was knowledgeable and set up the transport really easily for me. I had a BMW Z4 2006 coming from Tampa, Florida to Michigan, and the pick-up was fine. During delivery, they got stuck at a low bridge and we had to drive about 15 minutes. Other than that, they had it there in just a little over 24 hours. That was nice.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight for your shipping needs! We're delighted that we could facilitate an easy transport for your Z4, despite the minor hiccup along the way. Your satisfaction is our priority, and we'll be here to help, should you ever need to ship another vehicle!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 15, 2024

    I had AmeriFreight arrange the moving of two vehicles for me, and it was simple. I told them what vehicle I had, and they gave me an unofficial price quote, and then reached out and told me when a carrier had offered to move the vehicle. Once AmeriFreight was out of the picture, the carrier took a couple days, and I never talked to AmeriFreight again until after the vehicle was delivered. In between, if I needed them, I could call, but I didn't need to because nothing went wrong. I definitely would not move a vehicle without using a company like them. I had a really good experience, and I'd use them again. I had an issue on the second time with the carrier, and AmeriFreight was the in-between and helped me out.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your trust in AmeriFreight to handle the transportation of your vehicles. It's great to know that our services simplified the process for you, even during a challenging situation. We're here to lend a hand whenever you need assistance, ensuring smooth and reliable transportation every time!

    Verified purchase
    Customer ServicePriceStaffHonesty & Transparency

    Reviewed May 14, 2024

    This company is outstanding! Great service, they explain everything to you. They are upfront with the cost. NO hidden fee's, no surprises. They stay with you all the way through the transaction. (John) was our representative and went above & beyond. The company that we met to take our vehicle from was on point, lots of communication from both parties. Never a problem getting in touch with any of them. I would do business with AmeriFreight again 100%!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    It's fantastic to hear that you had such a positive experience with AmeriFreight! We're glad our transparency and dedication to customer service stood out to you. Thank you for recognizing John's exceptional service, and we look forward to assisting you with any future shipments.

    Verified purchase
    Staff

    Reviewed May 14, 2024

    This was my 3rd vehicle shipped from the East Coast to the Pacific Northwest by AmeriFreight. All three shipment experiences were exceptionally positive and what stood out to me the most was the friendliness and professionalism of the team members who all were excellent communicators and very responsive. My wife and I have recommended one friend that used AmeriFreight services and their experience was topnotch also. We will definitely use them again when required and will refer family and friend also.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for being a three-time AmeriFreight customer! We value your loyalty and appreciate you highlighting the professionalism and communication skills of our team.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 14, 2024

    Had an amazing experience with Mr Harry **. He had great communication and got my card to me early! I really enjoyed my experience and am very grateful for all the help Mr ** gave me. He made me feel like a member of the family. If you need your car moved make sure you ask for Mr.**!

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled Harry made you feel like family! His dedication to excellent customer service shines through in your review. Thanks for highlighting his efforts, and thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 14, 2024

    Was a great experience. They were very quick to respond. The driver was super friendly and did a very nice job getting my vehicle from Georgia to Michigan within a day or two. Would highly recommend. The operators at the service were great. The driver was great. They were very fast and delivering my vehicle. They made what was a very stressful situation with my father’s passing a very easy transition getting the vehicle moved.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're deeply sorry for your loss and grateful for the opportunity to assist during such a difficult time. It means a lot to us that we could make the transition smoother for you. Thank you for your kind words about our team's efficiency and compassion. Should you ever require shipping services again, we're here to help.

    Verified purchase
    Staff

    Reviewed May 14, 2024

    Our experience with AmeriFreight was a great one, Christine was very friendly, knowledgeable and reassuring on a process we had never experienced before. The hauler was very good about communicating and picked up our vehicle on time. He actually delivered the vehicle across country exactly one week after he picked it up. The truck we shipped was delivered in great shape.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're glad Christine's expertise calmed your nerves about the auto transport process. A timely pick-up, clear communication from the carrier, and a safe delivery is exactly what we strive for! Thank you for sharing your AmeriFreight experience!

    Loading more reviews...

    AmeriFreight Auto Transport Company Information

    Social media:
    Company Name:
    AmeriFreight Auto Transport Company
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    417 Dividend Drive, Suite D
    City:
    Peachtree City
    State/Province:
    GA
    Postal Code:
    30269
    Country:
    United States
    Fax:
    770 486 7429
    Website:
    www.amerifreight.net

    Media

    VIDEOS & IMAGES