
AmeriFreight Auto Transport Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About AmeriFreight Auto Transport
AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.
- Money-back guarantee
- Ships more than just cars
- Discounts available
- No phone support on Sundays
AmeriFreight Auto Transport Reviews
Filter by Rating
- (3,512)
- (730)
- (213)
- (100)
- (130)
Popular Mentions
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 1, 2024
I needed to get a vehicle from Kentucky to Michigan, and AmeriFreight's price was very affordable. I thought it'd be more because I started getting quotes from all these other companies because I called one other company. When the company sent out the quote, all these people reply. I was looking at all the costs and there were crazy ones. I also looked at the ratings and they weren't that great. I talked to the dispatch at AmeriFreight, the one I chose, and she told me that the only people they choose are those with a 4.5 rating. I thought, "That's great."
AmeriFreight put the job out there and the driver they hired was a good guy. He said, "Can I pick it up tonight?" I called the guy I bought the vehicle from, and he said, "Yeah," so I told the driver, "Yeah, he said yes." The next thing I knew, he was at the seller's house at 9:00 at night picking the vehicle up, then he was at my house the next morning. It went really well. The map gave the driver wrong directions for the pickup, but still, he got it here within 24 hours. It was fast. I've never experienced anything like it and it was awesome. I plan on using AmeriFreight again.
We understand how finding an affordable, reliable auto transport company can be a daunting task. We're so glad to hear that our transparent pricing and carrier selection process met your expectations. We appreciate you choosing AmeriFreight and look forward to serving you again in the future!
Reviewed Feb. 1, 2024
I was very happy with AmeriFreight. I had my car shipped to Florida, and they were very good. They got back to me, and the person that handled me at AmeriFreight was terrific. The gentleman was even having some medical problems, but he was very attentive to make sure that all the details were followed. He kept abreast of everything and had somebody take care of it. They did a great job and I was very pleased. The service that brought my car down was great too. They were local, nearby and they worked with me as well as kept in touch. The only complaint I have is they didn't follow through on giving me a receipt.
I was told to make sure that I got a written and detailed report and to examine the car when I took it off the vehicle that delivered it, and it was fine. I had to pay cash for the people that delivered it, and when I asked the driver for a receipt, he said to call his family member that took care of the paperwork. I had been able to contact them before that and had no problem, but when I wanted to get the receipt for the cash I gave them, the driver didn't have it on him.
Thank you so much for your kind words and detailed feedback! We're so glad to hear that you had a positive experience with AmeriFreight. We apologize for the difficulty you've encountered with your missing receipt. We will work with the carrier to provide it promptly.
Reviewed Feb. 1, 2024
I had an excellent experience with AmeriFreight. Michelle was excellent throughout the whole process.
Thank you for your kind words about your excellent experience with AmeriFreight! Michelle and our team are dedicated to providing exceptional service, and we appreciate your trust in our company. If you ever need to transport a vehicle again, we're here for you.
Reviewed Feb. 1, 2024
The organizer called and let me know everything that was going on. The pickup was in Silverdale on the 5th and the vehicle was dropped off in Chesapeake on the 13th. The truck driver called the night before he picked up the vehicle and said he was gonna be about three hours. However, he wasn't able to make it that day, so it ended up being the next morning at 6:00. He called and said he was down the street. He was friendly, and when he met me, he showed me the paperwork, then we did the inspection on the vehicle. I signed papers, and then he took it. The vehicle was super dirty when it was delivered but it was understandable. It was snowing when it was picked up and it wasn't covered, so it had some snow. Overall, my experience was painless, and the quote was spot on. Amerifreight didn't change it.
We're happy your car arrived safely and the quote remained accurate, Magdalena! We always strive for a painless experience, and your feedback helps us refine our process. Thank you for choosing AmeriFreight!
Reviewed Feb. 1, 2024
I reached out to a lady at Amerifreight. She gave me a rundown of what was gonna go on. She helped me put my car into a program where somebody would reach out if they wanna pick it up. She then sent me some emails to confirm then gave me the dealer's name and phone number if I ever needed to reach out, and the date and time that he would pick it up and drop it off. She kept me up to progress with everything even afterwards. It was exceptional delivery from Amerifreight and keeping me up to contact. The driver had to go down the street where there were houses and it was clearer for him. He was around the block, so it was only a minute drive. By the time I got there, he already had the car out. He made me inspect everything and made sure everything was clear and nothing was stolen. The car had no damage at all and everything was inside the vehicle.
Exceptional delivery and communication – that's music to our ears! We appreciate your detailed review highlighting the efforts of both your AmeriFreight agent and the driver. Their attentiveness and thoroughness are what make the difference. Thank you for taking the time to share your experience with AmeriFreight!
Reviewed Jan. 31, 2024
The car was delivered with no damages. However, the meeting location was 5 miles away from where I live. I had Uber to get there which was unexpected (not reimbursed). It's supposed to be door-to-door service. I couldn't reach anyone from the service to clarify why was it was being dropped off 5 miles away. The car was covered in mud, needed a car wash. Apart from those details, the delivery was good.
Thank you for choosing AmeriFreight. While we strive for door-to-door service, sometimes large carrier trucks struggle with narrow streets or tight locations. In such cases, the driver will prioritize your vehicle's safety and find a nearby, accessible location. We apologize for the inconvenience you experienced, and we appreciate your feedback.
Reviewed Jan. 30, 2024
1ST TIME TRANSPORT CUSTOMER FRIENDLY!!! 1st time buying a vehicle online. Needed an auto transport, did all the research I thought I could online about it. Called AmeriFrieght and was connected with Ryan. We spoke for about 30 mins, he answered all my questions, reassured me about what the process was and how it worked. Before I talked to him I was slammed by phone calls and texts and emails offering transport service. But Ryan felt like he was on our side, we felt comfortable working with him. He was able to get a transport within a day, and it was an enclosed transport.
The truck was picked up only hours after making deal with Ryan. The truck got here in great shape, no problems with the transport at all. I even had a “Karen” moment, and Ryan was so patient with us…and walked us through the entire process again. We never felt like a burden or an annoyance to him, and we asked the same questions over and over and over. I would absolutely recommend this company and this guy to help! If and when we ever need to transport another vehicle, we already know where and who we are going with.
We're thrilled you had a positive experience with AmeriFreight! It's so rewarding to hear that your agent's dedication and patience made you feel comfortable throughout the process. It's great to know that your truck arrived in perfect shape, and we appreciate your recommendation. If you ever need to transport another vehicle, we'll be here for you!
Reviewed Jan. 30, 2024
Jennifer was responsive and very thorough in assisting with our vehicle transport. She kept us advised the entire way and pick up and delivery times were all accurate. Highly recommend her and the company anytime you're shipping a vehicle locally or in my case, from coast to coast. Completely pleasant transaction.
We're delighted that Jennifer ensured a smooth coast-to-coast auto transport experience for you. Keeping you informed and updated are priorities for us. We appreciate your trust in AmeriFreight and look forward to assisting you in the future!
Reviewed Jan. 29, 2024
Jennifer was my first and only contact. She walked me through the process and make sure everything went well until the delivery of my daughter's vehicle. I couldn't have been happier, I've been very busy and Jennifer made the process seamless. The Car Hauler, Oliver was also very nice and made sure to let me know exactly when he was going to arrive. He had her car out and all ready for us. Just a very smooth operation with both companies. Thanks all!!!
Thank you for choosing AmeriFreight! We're happy Jennifer could make the process seamless for you, and we appreciate your positive feedback about the carrier. We understand busy schedules, and we're here to provide reliable and efficient service whenever you need us.
Reviewed Jan. 26, 2024
When I moved out to Virginia from California, I used AmeriFreight. Then recently, I needed to move my vehicles across country because I moved out here for work. I am also moving half of my stuff back home and one of my vehicles back home, so I called them for that. The pick up was scheduled to take five days and it took four. I live on a really tight street and the driver showed up in a semi-truck. So, he gave me a location that was about five minutes from my house and he was in contact the whole time via the phone. He told me what time he would arrive and I showed up about 15 minutes early. He showed up right on time. Once he got out of his truck, we had a quick talk and I handed him the keys. He put the Jeep up on his trailer and off he went.
The transport was scheduled for five days and drop-off was set either Christmas day or the day after Christmas. The carrier driver was fantastic and very responsive. He was a really easy-to-talk-to person and he arranged everything. The delivery went pretty seamless, too. It was delivered to my girlfriend's friends and they went somewhere close because they also live on a very tight street near a college campus. So, they met somewhere very near the college campus with a larger parking lot.
We're so glad to have been a part of your moves! It's fantastic to hear that our team and the carrier exceeded your expectations, making both pickups and deliveries seamless. We appreciate your trust in AmeriFreight, and if you ever need car shipping services in the future, we're here to help!
Reviewed Jan. 26, 2024
Christine was kind and courteous, worked hard at facilitating my needs. The car was picked up and delivered in a timely manner. Arrived safely, no damage. The driver was professional and efficient. Christine reached out to me to ensure that all went well. I am pleased with the service.
Christine and the driver's teamwork really shines in your review! We strive for seamless experiences like yours, and your kind words make us proud. Happy cruising, and thank you for choosing AmeriFreight!
Reviewed Jan. 26, 2024
My experience with Auto Freight was top notch! I wll come back.
Please do not quote an "average rate," as I was told. My fee came in appx $200 OVER the so-called average.
This would point to a quote that would be $200 UNDER the so-called average. I feel this is NEVER the case.
Best wishes to all!
Reviewed Jan. 26, 2024
AmeriFreight had great reviews on Google, and they were also really responsive. The lady that helped us kept calling us back. She was on time and gave us support. Other people we had dealt with would leave us hanging and then change the date and then move the date. AmeriFreight delivered even earlier. The quote was expensive. It's my first time transporting stuff. We were getting quotes online and they were a little cheaper, but the lady that helped us said that sometimes they do that just to reel you in and then they change it the last minute. So, I appreciate the honesty up front. I have a Jeep Wrangler. She said that's a truck. So, the cost did go up a little bit because it's considered a truck. I didn't know that. As far as the delivery, they picked up the car, took pictures, delivered it, and took pictures again. We live in an apartment building. They brought it downstairs.
We appreciate your feedback on responsiveness and honesty. Transparency is key for us, and we're glad we could provide you with an excellent experience. While quotes can vary, we understand your concern about initial pricing. Thanks for choosing AmeriFreight and for letting us know about the smooth pickup and delivery. We'll be here for any future car shipping needs!

Reviewed Jan. 25, 2024
We contacted AmeriFreight to inquire about shipping my daughter's car from Honolulu to the Philadelphia area. Cashmir was very helpful and explained that AmeriFreight only ships on the mainland but was also able to provide us with a recommendation for a company to ship from HI to CA. She then got us quotes for Amerifreight and scheduled pickup and tentative delivery. We did have a hiccup with the company shipping from HI to CA and we were on vacation at the time. I reached out to Cashmir and she handled it all for us and kept us updated through the entire process. We could not be happier and 100% recommend Cashmir and AmeriFreight for your vehicle shipping needs!
We're so happy to hear about your positive experience. Cashmir and the rest of our team are grateful for your recommendation, and we're pleased that she could help resolve any hiccups. Thank you for choosing AmeriFreight!
Reviewed Jan. 25, 2024
Amerifreight is a reputable company and I would highly recommend them. The rep was very responsive. He tried to work with me to get a good deal. He even negotiated a price on the shipment. I appreciated his effort on doing that. The driver was very punctual. He kept me up to date. When he was on his way to pick up, he informed me ahead of time. I met him outside. We walked around the car, took pictures, which I appreciated because I didn't think to do it until he did it. Then he loaded my car up. During the delivery, he informed me ahead of time what time he was gonna drop off. When he pulled up, I was gonna tell him where to park but he handled it on his own. He had parked across the street then drove my car over to the house.
One issue that I had was that my car was dirty. There was mud on my floors on the driver's side. It was a little bit of mud on my steering wheel. Another thing was I didn't notice that he had both of my windows down. That night, it had rained so my car got wet. I should have noticed it but I wish he would have told me that the windows were down. Also, the final price was a couple of $100 off. What the rep explained to me was it goes as brokered out and people negotiate the rates. But when I told him I wanted to pay a little bit more closer to the original quote, he went back and talked them down $150 which was still within the range that I could afford.
Thank you for the kind words! We're happy your agent went the extra mile to negotiate a price that worked for you. We are so sorry to hear about the dirty condition of your car's interior and the open windows. We'll be sure to address these concerns with our carrier partners to ensure that this sort of issue does not happen in the future. We truly appreciate your feedback. Thank you for choosing AmeriFreight!
Reviewed Jan. 25, 2024
AmeriFreight was more open and honest about what the quote would be and what the expectations were. The other ones were just promising X amount for a quote but didn't go into details on all the other variables that AmeriFreight was very open and honest about. The transport was supposed to take four days but because of weather, it took five. The driver gave me updates about some of the weather conditions where they were. He called a couple of hours prior to him arriving. We coordinated a good location for his trailer because he couldn't get down my road. I knew that ahead of time so it worked out.
We're so glad you found AmeriFreight to be open and honest compared to other options. We understand the importance of transparency and clear expectations. We appreciate your understanding regarding the weather-related delay. Thank you for taking the time to provide feedback about your experience, and thank you for choosing AmeriFreight!
Reviewed Jan. 25, 2024
The agent with AmeriFreight was great on the phone. She communicated with me. I had to change the location of the pickup because the truck wasn't at my house. They picked it up when they said they would. The driver was able to get into the area. They gave me a period of time that the transport would take. At one point, the driver got stuck in a storm here in Florida, so it took him a couple extra days. But he communicated well with me and I knew exactly where the truck was.
The only thing I didn't like about the experience was that my sister told me it cost her $1,500 to ship across the country. When my quote came in, it was $2,000. I shipped a Ford F150 which is a bigger, heavier vehicle, and my sister shipped a small car. But the final price was dead on. They told me exactly what I was gonna pay and how much I owed when it got there. It wasn't even a penny off. When the driver showed up, my invoice was the remaining balance of what I paid in the beginning. I had paid a small down payment, and the rest of it was owed to the driver at delivery.
We're glad to hear your positive feedback about our agent and your overall experience, despite the unexpected delay due to the storm. We appreciate your understanding and hope to serve you again in the future. Thank you for choosing AmeriFreight!
Reviewed Jan. 25, 2024
My experience with AmeriFreight was excellent. I have shipped a 2022 Ford Explorer from the west to the east coast, the car arrived a day earlier than promised (we flew to the destination a few days earlier, so this wasn’t an issue at all). The car has no shipping damage. Jennifer was super helpful and transparent regarding the entire process and the timings, which I appreciate the most. I would definitely recommend amerifreight and would use their service for myself again.
Thank you for sharing your excellent experience with AmeriFreight! We're glad to hear that your Explorer arrived early and in perfect condition. Jennifer and the entire team appreciate your recommendation and look forward to assisting you with any future auto shipments.
Reviewed Jan. 24, 2024
The delivery was five days later than the date that Amerifreight scheduled to deliver the vehicle. So it was a little bit disturbing because somebody was there to pick it up on that date and then we had to try to reschedule to find somebody to be there the next time they told us they'd be able to get it there. The Amerifreight rep didn't give me enough information about the carrier so I would have more information about the delivery time. I kept calling and he called me back and said, "Well, the driver said they're having some bad weather and he's gonna try to get it there by Saturday." Then it kept going on to the next day to the next day. It was an open delivery so I was worried about damage to the vehicle. When the vehicle got there, they said that it was fine and there were no marks.
We sincerely apologize for the delayed delivery and any inconvenience it caused. We pride ourselves on clear communication and timely deliveries, and this falls short of our standards. Your feedback is appreciated, and we'll use it to improve our communication and ensure a smoother process in the future. Thank you for bringing this to our attention.
Reviewed Jan. 24, 2024
The quote they gave was in the middle of the road and from the sound of it, I could have gotten cheaper pricing with other companies. But I would have been putting myself out there a little bit and I felt more comfortable knowing that it wasn't going to move around a bunch after my boat had been picked up. Also, they were very responsive and the driver communicated with me throughout the whole process. I initially had some concerns about the pickup but AmeriFreight and the driver worked with me. Everything was great.
Thank you for choosing AmeriFreight! We're delighted to hear that your experience was positive, and we appreciate your trust in our services. Our team is dedicated to providing responsive and reliable auto shipping, ensuring a smooth and comfortable process. If you ever need assistance again, we're here for you!
Reviewed Jan. 24, 2024
I like their speedy service and getting back to me with a quote. The quote was also good because it was a hard car to tow. They provided good service and good follow-up.
Thank you for your feedback on our quick service, competitive quote, and attentive follow-up. We're always happy to help, so feel free to reach out if you need another car transported – no matter how unique it may be!
Reviewed Jan. 24, 2024
I had a really good experience with AmeriFreight. The gentleman who helped me was very responsive, informative and explained everything in great detail. When I had to call him for a follow-up, he was available. They came and got the car as they stated. Drop-off went smoothly as well. It was quick and simple. I had three questions and they answered those. It was done. They were good at making sure that the car was secure. I watched that whole process and they were very attentive throughout the entire process, like hooking the car up and making sure that everything was sturdy and safe.
Sounds like a smooth ride with AmeriFreight! We appreciate you highlighting your positive experience, from your informative agent to the attentive driver. We're glad we could answer your questions, secure your car, and deliver it hassle-free. Thanks for trusting us with your vehicle. We're here for all your car shipping needs in the future!
Reviewed Jan. 20, 2024
Benjamin ** made the process so simple. Everything worked perfectly. My car was picked up on the day promised and delivered safely and in perfect condition on the day they promised. I would highly recommend AmeriFreight if you don’t want to deal with other companies who are not as organized.
We strive for simplicity and efficiency! Thank you for choosing AmeriFreight for your car shipping needs. We appreciate your recommendation, and we'll be happy to help with your next auto shipment!
Reviewed Jan. 19, 2024
Very helpful and knowledgeable. The process was smooth and for the future I will use them again. All was explained and it was so what I was told and expected was the same. I got a few follow up calls and emails along the way. Very happy. I had constant communication with the driver of the truck and expectations were met.
Your satisfaction is our priority! We're thrilled to hear that you had a smooth experience with clear communication and timely updates. Thank you so much for taking the time to review your experience with AmeriFreight!
Reviewed Jan. 18, 2024
Brooke took the stress out of the entire car shipping process. She was super helpful and knowledgeable, explaining the ins and outs of car shipping, which was especially helpful as it was all new to me. She found me a great driver for a great price, and I felt taken care of. Highly recommend!
Stress-free shipping and a helpful hero? AmeriFreight's got your back! We pride ourselves on having knowledgeable agents who make car shipping a breeze. Thank you for the glowing review, and we're so happy you enjoyed the smooth process.
Reviewed Jan. 15, 2024
Most dishonest trucking company I've ever dealt with. Lied to my face many times and drove my car 20+ miles to delivery location instead of dropping it off the trailer. Car arrived filthy dirty and no paperwork given at all. Will not hire again. 100% dishonest!
We apologize for the negative experience you had with this carrier. While we are the auto shipping broker and not the carrier company responsible for the delivery, we take your feedback seriously. We understand the importance of transparency and professionalism in the shipping process. We will look into this matter further and address it with the involved carrier to ensure improvements are made. Thank you for bringing this to our attention.
Reviewed Jan. 13, 2024
I had a great experience with AmeriFreight. Their customer service rep Rosslyn ** was amazing and she answered all my questions and concerns. She kept in contact with me and updated on information as needed. My vehicle was picked up and delivered in a timely manner. They kept me informed and in the loop the entire time. I would recommend them and if needed I would also use them again. Thank you for your service AmeriFreight.
Rosie and our team are thrilled to have provided you with such a positive experience! We appreciate your kind words and the wonderful recommendation. Thank you for choosing AmeriFreight.
Reviewed Jan. 12, 2024
I have used AmeriFreight to ship my car across the country twice now. It is much less stressful than other brokers I have used. Christine ** is great to work with. I would recommend her to others and I will call her when it’s time to ship my car back East in the Spring.
Christine and the AmeriFreight team are grateful for your repeat business! We're pleased to have made your car shipping experience less stressful, and we look forward to assisting you again come springtime!
Reviewed Jan. 12, 2024
They did a great job transporting my antique T-Bird from Pennsylvania to Florida. AmeriFreight was on time, reliable and affordable. Jacky was knowledgeable, friendly and attentive. The driver was very helpful and considerate while handling the car. I would use AmeriFreight again, next time I need to transport a car. Thanks AmeriFreight.
We appreciate your trust in transporting your T-Bird! Jacky and the AmeriFreight team are so happy to have provided you with a service you could rely on. We're looking forward to assisting you again in the future!
Reviewed Jan. 12, 2024
Service at first was great. I was a first time shipper so wanted to go with a reputable company. I paid the down-payment and a shipper was contracted with. As the shipping date approached and I had not heard from the shipper, I contacted my agent and was told that the shipper backed out of the deal. I was assigned another shipper at a higher cost. I feel that the possibility of this happening should have been made clear upfront. I felt that I had a contract and had paid what was asked, but that's not how it worked.
We deeply regret the inconvenience you experienced in your first-time shipping process. We understand the frustration of unexpected changes and appreciate your feedback. While we aim for seamless service, unforeseen circumstances can occur. We apologize for any lack of clarity upfront. To address your concerns, we will review our communication processes to ensure better transparency. If there's anything more we can do or discuss regarding your experience, please reach out directly. Thank you for bringing this to our attention.
Reviewed Jan. 12, 2024
Does not deserve even one star. Service was as poor as can be. The subcontractor was terrible. They lied constantly about the delivery date, the car was ultimately 11 days late and was delivered with a flat tire. Will not use this service again. My money was refunded but the entire process was poor. Ultimately it’s up to the driver who can do whatever he wants and did in our case.
We sincerely apologize for the subpar experience you had, and we appreciate your feedback. We connected you with a carrier company that had an excellent track record on all previous orders we've collaborated on, leading us to be confident that your vehicle's shipment would go smoothly. Regrettably, the issues you encountered fell short of our expectations. We have opted to discontinue our partnership with this carrier. To address the inconvenience caused, we have processed a full refund of our fee. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
Reviewed Jan. 12, 2024
Everything went fine with the transport. The car reached my daughter in fine condition. But the company needs to learn the difference between a quote and an estimate. The amount I was quoted was considerably less than what I ultimately paid. I complained to the agent and he said the amount that was “quoted” was only an estimate. Huh?
We apologize for the confusion experienced with your auto shipping rate. Clear communication is crucial to us, and we regret any misunderstanding. We appreciate your feedback, and we'll review our processes for improved clarity in the future.
Reviewed Jan. 12, 2024
The driver was supose to email the receipt for the cash paid him and he never did! There was follow-up from dispatch and AF reps several times; but with no response from Driver who was suppose to send email!!! This could have been 5 star rating, but alas, no final receipt from either Driver, nor Ameri-Freight.
We apologize for the delay of your receipt documentation and any inconvenience it may have caused. We're glad that this issue is now resolved. Thank you so much for your understanding and for bringing this matter to our attention.
Reviewed Dec. 31, 2023
Setting things up with AmeriFreight was tough because I lived in Quantico, Virginia, my wife was in North Carolina, and my motorcycle was in Montgomery, Alabama. I needed to move it from Alabama to North Carolina because it was at my cousin's house. The lady I worked with had to get my approval every time, but I didn't have my phone a lot throughout the day, so I missed one or two shipping options. Then finally, she advised me to go ahead and give her and my cousin the authority to do what they needed to do. Once that happened, it was great. Her name was Jill and she was super helpful. Even when I emailed her and she wasn't working, she would always call me when she wasn't at the office and I really appreciated that. She was always willing to work around my schedule, which was super nice.
When we got a guy, they went ahead and picked up the bike the next day. The guy that they got didn't speak English, so there was a language barrier there on pickup and the delivery. But he was helpful and he tried to do everything he could. He did what he was supposed to do, so I was happy with everything. It was a great service and the shipping fee seemed to pretty fair. I would recommend it to anyone.
Reviewed Dec. 30, 2023
Everything went smoothly with the rep. They gave me information and it was true. I had been quoted more by others, which was not appropriate, but AmeriFreight gave me the right price and the right date for delivery. The car got here safely and the driver brought it directly to my house.
We appreciate your feedback on the transparency and accuracy of our pricing and information. Your satisfaction with our service and the safe delivery of your vehicle is of paramount importance to us. Thank you so much for choosing AmeriFreight!
Reviewed Dec. 29, 2023
AmeriFreight responded quickly. They said it would take up to five days and they got here before a day early. The driver moved quickly and got my car unloaded, and we were good to go. Also, the cost was feasible.
Reviewed Dec. 28, 2023
They were responsive, I placed an order, they found a carrier and set a date. The carrier did not pick up the car, they never contacted me. I reached out to them, they told me it was cancelled, they would try again. They tried, got another one, it cancelled. Then I was ghosted. I have records of 6 phone calls and 4 emails, no response. So, I cancelled the order and went with another carrier. Unfortunately, I lost a week that I won't have the car.
We apologize for the challenges you encountered during your recent experience with AmeriFreight, and we regret that we were unable to pair you with a new carrier. We want to assure you that your full refund has been processed. If there's anything more we can do to assist you further, please don't hesitate to reach out. We appreciate your understanding.
Reviewed Dec. 28, 2023
After looking for a freight broker, we were connected with Cashmir **. Through the whole experience, Cashmir was polite, friendly, provided continuous communication, and made for an overall great experience. Despite being over the holidays, Cashmir made sure to respond in a timely manner. I’d recommend her to anyone looking for a freight broker.
We're so very grateful for your review and for highlighting Cashmir's contributions to your excellent experience! Please don't hesitate to consider AmeriFreight for any future car transport needs.
Reviewed Dec. 22, 2023
Amerifreight gave us the lowest quote out of 3 companies for shipping our car but still had excellent customer service. Everyone was very helpful, and Kallie had a driver lined up within a few hours of my call. Our car made it to the destination without any issues and arrived several days earlier than expected! I would use them again.
We always strive to offer the best value when it comes to car shipping, and hearing that our customer service met the mark, as well, fills us with pride! We're so glad you had a smooth experience, and we'll be happy to assist with any of your future car shipping needs. Thank you for choosing AmeriFreight!
Reviewed Dec. 20, 2023
I had to ship my son's 2019 Chevy Equinox back from Maryland. We used AmerfFreight to ship it there in May and knew that Jennifer S. was the one to call to transport it back!! Jennifer is knowledgeable in auto transport and keeps the customer informed during the process. Jennifer works very hard to get the best price with quality transport companies. She scheduled the pickup (Order # **) and stayed in constant contact with us. The pickup in Maryland was on time and the drop-off in San Diego was exactly as scheduled. Jennifer's ability to meet our pickup and deliver dates and provide such a high level of Customer Service has earned AmeriFreight our business on all future transports!! Thank-you Jennifer and AmeriFreight for turning such a daunting task into a non-stressful experience!! AmeriFreight is #1 in Auto Transport!!
We're thrilled to hear how Jen's communication and dedication made your car transport a stress-free breeze. Our team takes immense pride in providing exceptional service, and your kind words are the cherry on top! Having you choose AmeriFreight for all future transports is the ultimate compliment! Thank you for taking the time to leave a review of your experience. We're looking forward to assisting you in the future!
Reviewed Dec. 19, 2023
I did a transport for my pickup truck with AmeriFreight. I liked their price. It was a 1,000-mile transport and the experience was excellent. The pickup was picked up and shipped immediately. It only took 24 hours to get here. I liked the amount of time it took the drivers to get the pickup here.
Competitive pricing and a swift and seamless transport experience? We love to hear it! Thank you for choosing AmeriFreight and for sharing your positive feedback!
Reviewed Dec. 19, 2023
We were moving from Toledo to Florida, and I had two cars to ship down here. I looked at a lot of different companies, and I was trying to get a hold of a direct shipper, which I thought I was. Price had a lot to do with it, and reputation. I realized after I hired AmeriFreight, that they broker it out to a transport company. I was looking to deal directly with the transport company, but I ran out of time, so it worked. They did that quite well.
The driver texted me and said, “I'm here.” He had to park a block away, so he walked out of my place, picked up the cars, and when he dropped them off, another guy texted and said he was 15 minutes out. Again, he had to park half a mile away because I'm in a tight residential area. He dropped one of the cars off. I drove him back to the truck so he could bring the other one back. I'm comfortable referring AmeriFreight as a broker, but I still think dealing with a shipping company directly is good.
We understand your preference for working directly with carriers, and we appreciate your flexibility when time was tight. As an auto transport broker, we ensure that our clients are partnered with only the top carriers in the industry. We're glad to hear that the driver's communication made the drop-off seamless. Thank you so much for your feedback, and thank you for choosing AmeriFreight!
Reviewed Dec. 19, 2023
I had a car to transport. I called a couple of providers and I liked the person from AmeriFreight who walked me through the process. They let me know when they picked up the vehicle and they let me know when they entered Georgia and let me know roughly what time they would drop off. So, it was good communication. They had identified an area close by where there is a Walmart that received trucking. It was close to my location and I just met them there for the delivery.
Clear communication and a convenient drop-off location – that's the AmeriFreight way! We appreciate your positive feedback and are thrilled that your car had a smooth journey. Thank you for choosing us, and don't hesitate to reach out, should you need to transport any vehicles in the future!
Reviewed Dec. 19, 2023
The drivers were great and got to the drop-off a couple of days earlier than I did. The final transaction was $200 more than the initial quote, which wasn't favorable, but I understand the process.
Reviewed Dec. 19, 2023
My car had broke down. I needed to get the car to a known mechanic. We chose AmeriFreight because it was near the holidays and they gave us the lowest option. At first, my car was supposed to be picked up around Friday and Saturday. That didn't happen. They picked it up one day late. Other than that, it was dropped off at the right time. We're in a cul-de-sac. It was on a small truck that carried two cars. The driver parked at the end of the cul-de-sac without going in. He backed through a bit, and we had to take the car all the way there. Thankfully, the car did move a bit, enough to get to the trailer.
The problem was there was a communication error somewhere because we told the company, “Hey, our car does not work. It needs to be picked up and put back down. It has to be done manually.” The trucker that came wasn't aware of this. So, we did have to pay $50 extra for him to pick the car up to the trailer. When they did come, we told the driver. Even when he was trying to pick up the car, the car didn't move backwards. It was something with the transmission but it did move if you pushed it on neutral and moved forward. Other than that, it was fine.
I guess the trucker didn't listen. He kept telling us, “Don't worry. I'll put it on and put it back down.” At the end, the next day at around 9:00 in the morning, he dropped it off. Our friend who received the car said he had trouble. If my friend wasn't there, he might have not dropped off the car. In the end, my car was unharmed and it took them an hour or so, but they got it down finally. The quote was accurate. There was a point where negotiations were made. We like the quote. The price was much better than the $500 other companies were asking for to take the car over.
We appreciate you choosing AmeriFreight, especially during the busy holiday season. We understand your car breakdown added stress to the situation, and we apologize for the initial delay in pickup. Additionally, we're truly sorry for the complications regarding your car's inoperable state. We are looking into this matter, as the driver's actions described in your review do not live up to the quality of service we strive to provide.
We're glad the car arrived safely and that the quote was accurate. Your feedback about the price being significantly lower than competitors is valuable, and we strive to offer competitive rates while maintaining reliable service.
Thank you for your understanding and for sharing your experience. We're constantly working to improve our service, and your feedback helps us to do so. Please don't hesitate to reach out if you have any further questions or concerns.
Reviewed Dec. 19, 2023
Communication with AmeriFreight was really good. I wish my car didn't come dirty but I understand you end up with a dirty car transporting it from California in inclement weather on an open trailer.
Reviewed Dec. 19, 2023
Everything was fine in my experience with AmeriFreight. I used them once five years ago. The initial shipment to California with a car from Connecticut went fine. I used them again and they were helpful, efficient and answered the phone or texts. The pickup was on time on the correct day, about 20 minutes later than what we thought. But that's nothing. The drop-off was a couple of days later, but they gave a three-day window and it was within the give-or-take time that they said.
We're delighted that your two experiences with AmeriFreight, years apart, were both positive! Consistency is our goal, and it's fantastic to hear that our helpfulness, efficiency, and communication remained strong. Although the pickup and drop-off times had slight variations, we continuously seek ways to improve accuracy and transparency. Thank you for choosing us again and for your valuable feedback!
Reviewed Dec. 19, 2023
I had a good experience with AmeriFreight. The carrier said they were gonna arrive on Saturday. They arrived on Thursday, which was good that it was early, but I was still in Texas. I had to get somebody to pick it up for me. Getting there multiple days early sounds good, but it caused a lot of stress. But AmeriFreight was professional. Their service was great.
We're happy to hear that you had a positive experience with AmeriFreight, and we appreciate your review. We understand how an early arrival, even if well-intentioned, can cause unforeseen challenges. We apologize for any stress this caused you. We're constantly working to improve communication with our customers, and your feedback helps us refine this process.
Reviewed Dec. 18, 2023
Kallie was super helpful when my car was being transported from LA to NJ. She answered all of my questions and concerns which I appreciated! She kept in touch with me until the car delivered. Anytime I had a question about my car I was able to reach her and she replied at a timely manner.
We're so happy to hear that Kallie made your cross-country car transport a breeze! Thank you for recognizing her outstanding service. We appreciate you taking the time to leave a review of your experience with AmeriFreight!
Reviewed Dec. 16, 2023
Pickup, transport, and delivery were timely and as expected. The only hitch was trying to pay the delivery driver with Zelle, as we had been assured would be acceptable. He provided an email which was not sufficient to set up the payment. We were able to make payment another way.
Reviewed Dec. 14, 2023
Working with Brooke ** on shipping my car to my grandson was a great experience. She was very professional and helpful in answering all my questions and helping us get my car shipped. The whole procedure went very smooth and I felt no pressure. I would highly recommend Amerifreight to anyone who wants to ship their vehicle.
We're delighted Brooke made shipping your car to your grandson a stress-free experience. Her professionalism and helpfulness are hallmarks of our team, and ensuring you feel comfortable every step of the way is our goal. Thank you for choosing AmeriFreight. We appreciate your wonderful feedback!
Reviewed Dec. 13, 2023
Made my first time jitters non-existent. They were great from the beginning. They called before during & after delivery… Great first time experience. Ms ** helped me from start to after finish.. Highly recommend.. I know if I ever needed another vehicle moved, call AmeriFreight shipping, even the driver called the day of delivery to see if I was ready. Very professional
Eliminating jitters is always a top priority at AmeriFreight! Our customer service agents' attentiveness and comprehensive communication from pickup to delivery are what we strive for with each and every auto shipment. Thank you for trusting us with your first vehicle move. We're just a call away for your next one!
Reviewed Dec. 12, 2023
I was at a crossroad, no pun intended. I had received quotes from unfriendly trucking companies or automated services. I call Amerifreight and was politely greeted by Brooke. She not only informed me how the process goes but also was there giving me updates and fighting for the best price. Would happily use them again and would HIGHLY recommend Brooke!
Reviewed Dec. 12, 2023
Let the good capable folks of AmeriFreight take the lead, and are out details, logistics, and price negotiations with carriers for your car delivery. Jennifer ** handheld me every step of the way since I am totally unfamiliar with car transportation. She was available, friendly, and your consummate professional. She immediately understood my needs and offered helpful suggestions and ideas.
We love to hear that Jennifer made unfamiliar territory feel like smooth sailing! Her dedication to understanding your needs and providing guidance every step along the way is exactly what we strive for. Thank you for trusting us with your car's journey!
Reviewed Dec. 11, 2023
There are cheaper places out there but the reps at AmeriFreight were nice. I could call or email for questions. However, the driver was wearing sandals with no socks. It was unprofessional. Also, he couldn't speak English at all. I couldn't communicate with him. If I would have known, I would probably not have gone with them. I didn't get any kind of warning the guy didn't speak English. He used a Google translate on his phone and tried to call the boss a couple times. But even with Google translate, it was not efficient. The name is deceiving ‘cause you think they hire people that speaks English.
We're truly sorry that your recent experience did not live up to your expectations. We understand the importance of communication throughout the transportation process. We're reviewing our processes to ensure every client has a smooth and transparent experience, every step of the way. We appreciate your feedback.
Reviewed Dec. 10, 2023
Transported Mercedez Benz GLE 350 from LA to detroit. Got transport scheduled in an exact day for very reasonable price. SUV arrived in great condition. No problems and very accommodating. I tried a few other carriers who were quoting up to $800 over what Amerifreight charged. 5 star.
Reviewed Dec. 10, 2023
Great experience working with this company. Communication with the personnel was constant the entire time, ensuring I was well-informed. The car arrived safely ahead of schedule with no damage. I would most definitely use this company again in the future and highly recommend this service to anyone who needs to ship a vehicle.
Safety, transparency, and exceeding expectations - our trifecta of success! Thanks for choosing AmeriFreight and for your glowing review!
Reviewed Dec. 10, 2023
The experience with the transport organizer was fabulous. She was very knowledgeable and kept in constant communication. I really enjoyed working with her. During the pickup, the driver parked the trailer in front of the house and loaded the vehicle. At the other end, we're in a very rural area and we were able to utilize the church parking lot next door. We just drove the buggy just across the property. It arrived in the same condition as when we put it on the trailer. The movers were very personable.
Reviewed Dec. 10, 2023
The experience was easy and the driver was a total nice guy. At first I was nervous about car arriving in good shape. But no worries all good. From start to finish everyone was very knowledgeable and helpful. I also put a few of my brother's artworks inside the car. They were just as I had packed them.
Trusting your vehicle to someone else can be nerve-wracking, no matter how many times you've done it. We're happy we eased your anxieties and delivered your car safely. Smooth sailing all around! Thank you for your feedback.
Reviewed Dec. 9, 2023
This is my first time using a car shipping company. TatiyuanaI was super helpful and arranging my Car Shipping quotes. Give me 3 to 4 different quotes, no pressure/obligation until I choose the right one. Highly accountable. I would use this service again and again, and again.
No bait and switch, just open options! We're glad Tatiyuana made your car shipping experience a pressure-free breeze. Your peace of mind is our priority, and we're always here to help you make informed decisions about your car's journey. Thanks for choosing AmeriFreight!
Reviewed Dec. 9, 2023
Like most people this is our first time transporting our car interstate, actually from NV to DC. After doing many weeks and countless hours of research reading reviews on more than a dozen carries online and on YouTube, we were still very apprehensive and nervous. Eventually, we had to take a dive and boil it down to three. After contacting them by email and phone, we decided to go with AmeriFreight. What a great sigh of relief it was. We got a call from Amanda ** who was not only highly professional but exceptionally pleasant and helpful, over all she was just awesome. She patiently walked us through the whole process as to how it works and done, from pickup to delivery. The price she quoted was very reasonable and better than the other companies.
After we agreed and signed the necessary documents, a day or so later we got a message from the driver in CA. His name was Mykola and goes by Nick, to set up a date for pickup. We gave him the date and he arrived right on time. Nick was also highly professional, very efficient, methodical, and a soft-spoken gentleman and answered all our questions. He walked us through the process and delivered our vehicle in mint condition a day ahead than expected without a hitch. If you ever need to transport your vehicle, we highly recommend without reservations to get in touch with Amanda and Nick. They are indeed the best in the business!
Teamwork makes the AmeriFreight dream work! It's wonderful to hear that Amanda's dedication to transparency and clear communication shone through, ensuring you felt in control every step of the way. Recommendations are the highest form of praise, and yours means the world!
Reviewed Dec. 9, 2023
Easy peasy and very nice people...Car was picked up early and delivered on time close to my destination...Reliable and would definitely call again...Thank you so much for doing the driving and making my life easier...Definitely the way to go for almost the same price as driving it myself on a long, long trip.
Relaxed vibe, smooth ride, stress-free arrival - that's the AmeriFreight difference! We take the pressure out of car shipping, so you can focus on cruising into your new destination. Thank you for your kind words. We're always happy to have you back, should you need to ship any vehicles in the future!
Reviewed Dec. 9, 2023
My experience using AmeriFreight to transport my Toyota 4Runner SUV across USA was outstanding. The price, the employees, the transporter and communications were great. My contract was easy to understand and to execute. AmeriFreight and my transporter were always available by phone and answered all my concerns and questions. Pickup and delivery were on time and hassle free. My AmeriFreight team assigned transporter were a super professionals. I could not have expected a better experience than the one I had using AmeriFreight.
Transparency is a top priority at AmeriFreight! We're glad you appreciated our upfront pricing, clear communication, and easy-to-understand contract. Your satisfaction is our ultimate goal, and it fuels our engine to exceed expectations! Thanks for choosing AmeriFreight, where your car takes the road, but you're always in the driver's seat.
Reviewed Dec. 9, 2023
The booking itself was seamless, When I ran into a problem with the carrier at the pick up in San Francisco and called AmeriFreight, my representative told me there was nothing she could do that I was better off, handling it directly myself. The communication with the driver was horrible and he kept me on hold waiting over six hours. I’ve shipped several cars across the country in the past and never had a broker like this drop the ball.
We're very sorry to hear that your pickup fell short of our usual standards. While the initial booking may have been smooth, understanding your frustration with the pick-up and communication issues is paramount. It's never our intention to leave you to handle things alone, and we take your feedback seriously.
We're actively investigating this incident to ensure such shortcomings don't happen again. Thank you for bringing this to our attention. We're committed to learning from your experience and improving our service for all clients.
Reviewed Dec. 9, 2023
I was TERRIFIED to move my dad’s restored 1966 Thunderbird across the state. He passed away earlier this year and it needed to be moved before the winter. I contacted Amerifreight and had a wonderful guy working on my contract and navigating me through the process. They knew how important it was that this car arrived safely and took that concern seriously. They got me a transport truck for our agreed upon price and my dad’s car was safely at our house 4 hours later. I would use them again in a heartbeat.
Reviewed Dec. 9, 2023
Initially, it was a little confusing, but that could have been more on my part not understanding the process. But once I talked to one individual, she explained everything to me and followed up with me with the process of how everything would happen. We got the vehicle. There were no additional scratches, blemishes or anything that I could visually see on the vehicle. The gentleman who delivered it to us was polite and kind. It went well. Their cost was also fair.
Navigating car shipping can be a winding road, but we're glad our team served as your trusty map! Transparency is key, and we're so glad to hear that your customer service agent's clear explanation paved the way for a smooth journey. Thank you so much for taking the time to leave a review. We'll be here, should you have any future car shipping needs!
Reviewed Dec. 9, 2023
AmeriFreight was great the first time we used them so I went with them again. The auto moving industry can be disreputable and I had one that worked so I stuck with it. The quote was around the same price if not a little bit cheaper than the quote I got. Setting up the move was all online and it was super smooth and good. Every rep that I’ve had has a cell phone number that I can contact so it’s super easy. The person who initially set me up for the delivery ended up getting taken off and somebody got switched to me, but it was seamless when they switched. I shipped a Subaru the first time and a Jetta the second time. A friend of mine had to receive the delivery because I was driving across the country at the time. But it was great. It was cash on delivery and I just Venmo'd my friend some cash. He was there to sign for. Everything was all good and the car was in perfect shape. People should use AmeriFreight.
Reviewed Dec. 8, 2023
Amanda from Amerifrieght was outstanding getting my Jeep shipped to Indiana. I was on a strict time line for the Jeep to arrive and thought I was in trouble when the truck scheduled to pick up my Jeep broke down. I immediately called Amanda who understood my situation and got to work getting me another carrier within an hour she had one and I was able to keep on schedule. I can’t thank Amanda enough for her dedication and hard work. Amerifrieght should be thankful for employees like Amanda who strive for customer satisfaction. Thank you again. I highly recommend Amerifrieght & Amanda for all your shipping needs.
We're so happy to hear that the potential carrier hiccup ended up turning into a seamless delivery on your tight timeline. We're incredibly grateful for your feedback and for your recommendation to friends and family – it's the ultimate compliment! Thanks for choosing AmeriFreight, and for letting Amanda know how much you appreciate her super-hero efforts. We'll be here for your future auto shipping needs!
Reviewed Dec. 7, 2023
I moved my truck cross country. The Amerifreight rep that I worked with was an awesome individual. His name is Reginald. He was really good. He was a very helpful person. He cared and he was forthright and honest. He explained to me that Amerifreight worked on a bidding system. He was very honest about the process. Once I understood what the process was, it became easier to understand the whole bidding process. The pick-up was easy. There were some hiccups on the delivery. There was a miscommunication on the tail end of it. But it all worked out. The whole team was very helpful. They were always available. For me, the most important thing was that I got a live human being every time I called. It wasn't a voicemail. I got a person that I could speak to that was able to track the progress.
Reviewed Dec. 6, 2023
AmeriFreight's customer service was wonderful. The quote was outstanding. I was surprised by it. Also, I was kept up-to-date 24/7 no matter what. The rep texted, emailed, or called me for any updates. It was worth what I paid for. I've recommended AmeriFreight to my military buddies.
Thanks so much for your glowing review of your experience with AmeriFreight! We strive to exceed expectations at every turn, and our representatives are committed to providing responsive and clear communication. Knowing you found our service worth the investment and recommended us to your military pals brings us so much joy. We're honored to serve those who serve our country.
Reviewed Dec. 6, 2023
They listened and executed what I needed. They were realistic with what my price was and they gave me a range, which was nice because I was able to budget for that. At the time that I used it, it was a pretty good price and it was what they estimated.
We appreciate your feedback about our transparency and realistic pricing! Understanding your needs and providing accurate estimates are crucial to us. We're glad we could deliver a price that met your budget and expectations. At AmeriFreight, we believe in upfront communication and ensuring our customers feel informed throughout the process. Thank you for choosing us and for recognizing our commitment to transparency and value.
Reviewed Dec. 6, 2023
If you're moving your car, you should go with AmeriFreight. They are very helpful, quick, and super resourceful. Also, they were good with getting back quick. Also, their quote was an excellent price. They gave me a tracking number and said to follow that along and to let them know if there was anything wrong. Everything was good. The delivery was smooth. I gave the driver an address to drop my car off at, and I met him there.
Thank you for choosing AmeriFreight and for sharing your positive feedback! It motivates us to continue exceeding expectations and delivering exceptional car shipping experiences. We'll be happy to assist you with any future car shipping needs!
Reviewed Dec. 6, 2023
Setting up the service went well and they were friendly. The car was good when it arrived and everything was as is.
Thank you so much for your feedback!
Reviewed Dec. 5, 2023
I cannot express enough how amazing Brooke was!! I was in a situation where I had to get a vehicle from California to Wisconsin - and somewhat urgently. I searched and searched for almost two weeks for companies to do the transport, each company sounded okay but then I would read bad reviews and/or fraud situations and became super nervous. I went to the BBB site and found AmeriFreight, called them and Brooke was the agent that answered - she was thorough, patient, reassuring and her communication and follow up was top notch! She coordinated with the driver (Gia) and the car was picked up within hours. I would recommend her and the company to EVERYONE. I’m a small business owner so I appreciate being on the receiving end of amazing customer service!! Thank you Brooke, Gia & AmeriFreight, you are all simply the best!
We're so glad to hear that Brooke and the AmeriFreight team went above and beyond to make your car shipping experience extraordinary! We understand that entrusting your vehicle to another company can be nerve-wracking, and we appreciate your kind words about Brooke's thoroughness, patience, and excellent communication. Your positive feedback is a testament to our team's commitment to providing exceptional customer service, and we're honored to have earned your trust. Thank you for choosing AmeriFreight for your car shipping needs!
Reviewed Dec. 5, 2023
I expected to receive my car in a week, but I received my car on the fourth day. It was very good. I am very happy. Thank you from the bottom of my heart. It's been a pleasure working with you because you didn't give up on me. You have been helping me find the right partner, thank you.
We're so happy to hear that your car arrived even sooner than expected! Knowing we exceeded your expectations is so rewarding, and we're grateful for your kind words and appreciation. We understand the importance of finding the right partner for your car shipping needs, and we're honored to have been that partner for you. Thank you for choosing AmeriFreight!
Reviewed Dec. 1, 2023
**.... I have my car four days later posted job on the 26th November at 1300 PST and got my car in Corpus Christi TX on the 30th at 1900 CST. They initially gave me the cheapest quote to companies like Montway and Roadrunner. However I will say not realistic, any shipping going mid country expect it to be 1200. If quoted for 900 it will be closer to 1200....If you want it soon, if wanting to pay around quote price might take awhile for someone to take the job. I opted to pay extra to get my car to me so I could turn back the rental car sooner. The customer representative was good about communicating all the details and any changes as they came up.
I had a really good shipping experience. The other companies called me up and promised sooner timeframe for five hundred dollars more and for long periods of time telling me I would get it the first week of December. Car delivered with only the dirt from the road no additional scratches or damage. Sent to my front door in the about the same condition I left it in.
We appreciate your thorough and insightful feedback. The safe and timely delivery of your vehicle is our top priority, and we're thrilled that it arrived in the same condition you left it. Thank you for choosing AmeriFreight!
Reviewed Nov. 27, 2023
My entire experience with AmeriFreight (and Christine ** in particular) was top notch. The entire process went smoothly. The level of communication and customer service was excellent. I have used other companies in the past and it was a nightmare. I would highly recommend AmeriFreight. All of my questions and concerns were immediately addressed and Christine stayed in Constant contact throughout the actual transport.
Reviewed Nov. 27, 2023
This was the first time I've used a vehicle shipping service, so I was a bit hesitant about choosing a vendor. But after my call with Ms. **, who was so kind and helpful from the beginning, I knew I made the right choice. Everything progressed smoothly and the driver was very considerate, even offering to cover Ubers for me while I was without my vehicle and met in convenient and safe areas for the transfers. To top it all off, the price was remarkably fair! Thank you.
We're so happy to hear that your first dive into car shipping was so seamless! Value and convenience are cornerstones of our service, and we're glad we delivered on both. Thank you for trusting AmeriFreight!
Reviewed Nov. 22, 2023
I worked with Melissa, and she is the best! Communication with her was outstanding. I had some difficulties with the carrier and she helped me out right away. Nothing was ever too much trouble. I would definitely recommend her and if I ever need to ship again, she would be my #1 pick.
We're delighted to hear about your wonderful experience with Melissa! Her exceptional communication and helpfulness shine through. We're grateful for your recommendation and Melissa would be happy to assist you again in the future!
Reviewed Nov. 22, 2023
Tatiyuana has been a pleasure to work with. She is quick, concise, and got me a great deal on my carrier. She should not only be given a raise, but a promotion for the professionalism she provide in working together! She continues to keep me updated and help me understand the complexities of logistics.
Tatiyuana's efficiency and negotiating skills are legendary! We're thrilled she snagged you a fantastic deal and continues to demystify the logistics process. We'll be happy to assist you with any auto transport needs you may have in the future!
Reviewed Nov. 16, 2023
I am active duty military currently stationed in South Korea. I purchased a 1969 Mercury Cougar from EBay to give my dad for his 70th birthday. The vehicle was located in Texas and I needed to ship to New York. I was skeptical about using AmeriFreight as the quote was much lower than every other company. The customer service was amazing, I was only able to communicate through chat and text, which was no problem. The vehicle was picked up one day later and arrived at location in great shape!
Updated review: Nov. 25, 2023
Update: I received a phone call from a manager at Amerifreight and she listened to my concerns. Then she issued me a partial refund (about 6%). I do appreciate the kindness.
Original Review: Nov. 16, 2023
The truck showed up 44 hours later than promised. (They have 48 hours, so... whatever). His truck then later broke down on a highway enroute and blew a brake line. The brake fluid sprayed all over the front of my vehicle. Brake fluid is like oil -- VERY DIFFICULT TO REMOVE. He did not offer any help on how to get this resolved. Took my money and ran out of my yard.
We're glad we could address the concerns you raised in your original review and come to a positive resolution! We appreciate you bringing the issue to our attention and giving us the opportunity to improve. We strive to provide the best possible service and are happy you're now satisfied with your experience. Thanks so much for choosing AmeriFreight!
Reviewed Nov. 16, 2023
Excellent shipping with on time delivery! Very accommodating to where the drop off needed to be. Their excellent service and delivery updates will definitely motivate me to save their contact info and use for future deliveries! I would definitely recommend this carrier and services to anyone looking to ship anything big! The order reference number is as follows: **
Reviewed Nov. 16, 2023
Cashmir had a driver lined up within a day after taking the order. The car was picked up the next day and moved from Boston to Chicago in less than 24 hours. The driver alerted us in advance and everything went very smoothly. Very fast. Flawless. Efficient. Good price. Cashmir worked with me to get the job ahead of schedule and kept me informed throughout process. I could not have asked for more. Great job!!!
Cashmir consistently impresses with her efficiency. Securing a driver within a day and facilitating a cross-country move in under 24 hours is exemplary work. Your recognition of her talent is appreciated, and her dedication reflects our commitment to exceeding expectations. We look forward to showcasing her expertise on your next transport.
Reviewed Nov. 16, 2023
The rep with AmeriFreight was helpful. It was within two weeks that I needed to get the car shipped and he was able to get everything done quickly and efficiently. Whenever I had a question, they responded within a reasonable amount of time. The cost was the same as what we paid another time that I had to ship my car in the same distance. The only thing I was a little surprised by was the pick-up time was earlier than the window that I expected. The truck driver called me a few hours ahead but I was scrambling a little bit. At one point, I was wondering where my car was. But they gave me an exact date and communicated whenever I reached out to them. During the delivery, they called a few hours ahead again. The road where I live has a restricted access area and the truck wasn't gonna be able to fit into the street that goes into the neighborhood so we met at a location right outside. The last time I had it delivered as well, we had to meet up in a parking lot.
Reviewed Nov. 16, 2023
I spoke to a nice lady at AmeriFreight who explained everything well. They were gonna pick the vehicle up on a Tuesday but they ended up not being able to get there until Wednesday morning. Then they got it to me Friday morning. When I got the car, the battery was dead, and I was angry. I immediately took the car after they jumped it to a shop and had them check the battery. They said the battery is fine. That lead me to believe that the guy probably turned the car on and slept in it because it was cold and he needed some heat. Additionally, the cost was a little bit more than I would have liked to have paid, and I had to call them versus them calling me about where we were in the process. But overall, they did a good job from their office in Atlanta.
Reviewed Nov. 15, 2023
I used AmeriFreight to ship a car from Michigan to California. They acted as the third party agency and contracted with VB Auto Group to do the actual shipping. The experience was great. Not cheap, but great. They picked up my car Wednesday morning and dropped it off in California on Friday night. Not sure how they did it, but they did. AmeriFreight contacted me several times to keep me updated on the status and to check on my satisfaction. Really happy with the experience and I'd highly recommend them.
We're proud to partner with exceptional carriers, ensuring top-notch service even when we're behind the scenes. Keeping you updated throughout the journey is a priority for us. We're thrilled you had a great experience, and we'll be here for your next cross-country adventure!
Reviewed Nov. 15, 2023
Lisa was the AmeriFreight rep I worked with. She was consistent, was calling back to check on me, and was offering any other services that I may need, like storage. She gave me a lot of information. The guy that picked up the car was very organized. The guy was punctual and very caring when they loaded the car. The guy knew what he was doing. The guy had experience and assured me. It was like sending your child to college. I have the most respect for that driver. I thought he was gonna bring it up all the way. But once they got it here, I had to get it from a local person. But even that person at the end, the second driver was very punctual, on time and considerate. It made the whole event very easy for me and less stressful. I appreciate that.
Reviewed Nov. 15, 2023
When I emailed the AmeriFreight rep, she was really down-to-earth, so I decided to go with her. The transport was from Vermont to Tampa. The pick-up was easy. The guy was really nice. He gave me his card so I could call him. He delivered it down the road from where my son is. My son said that was awesome too. He got to go after work, so he didn't have to miss work. It was great. It was a little more expensive than I thought, but I definitely like them. I would definitely use them again.
Your kind words about our down-to-earth service and commitment to building relationships resonate deeply with us. We believe in fostering genuine connections with our customers and making their car shipping experience as smooth and stress-free as possible. Ensuring your son's convenience is a testament to our personalized approach, and we're grateful to have had the chance to work with your family. Peace of mind is indeed priceless, and we're honored to have been your trusted partner in this journey.
Reviewed Nov. 15, 2023
AmeriFreight made the whole process comfortable. It wasn't the first time I talked to people about the transport, and the person I had contact with at AmeriFreight did an outstanding job. She was very professional, and I was very appreciative of it. She explained everything too. I had no questions after the conversation, and everything worked out. The driver knew what was going on as far as drop-off and pick-up. He picked up the car on a Saturday and dropped it off Friday (midnight Thursday). The transport was expensive, but everybody else was in the ballpark and the one person that was cheaper never picked up my car.
Reviewed Nov. 15, 2023
I had a Toyota Camry shipped from Louisiana to Nebraska, and it arrived in good condition. The driver picked it up from a family member and delivered it to me, and he called before pickup and before delivery.
Reviewed Nov. 15, 2023
They met the needs that we needed. We shipped three trucks from Florida to Texas and they were able to find a carrier that would accept PayPal 'cause our bank wouldn't allow us to pay other apps. They also stayed in touch. Everything was really easy. The cost was also reasonable. It was about 1,000 per truck. If we have to ship more trucks, we'll use them again.
Three trucks, one payment solution, and zero headaches? We're incredibly thankful for the opportunity to assist with your unique car shipping needs. Your trust in our ability to handle your vehicle transport, while staying within budget, is greatly appreciated. We're so very happy that we could make your car shipping experience seamless and stress-free. We'll be more than happy to assist with any future car shipping needs!
Reviewed Nov. 15, 2023
AmeriFreight quoted me 1,200, then I had to wait two weeks. I was put on a wait list to see if the company could take me and the company that was able to take me was at 1,700. My car was picked up in Fishkill, New York, and it took two weeks to get to Portland, Oregon. The driver was good and nice. He gave me an address when he got here to meet him at, and I ended up meeting him there.
Reviewed Nov. 15, 2023
The first time I used AmeriFreight was a year ago. We go back and forth between Seattle and Miami. We used another company, and twice, they were not good, so I decided to look for another company. I spoke with Robin from AmeriFreight and decided on the transport. We have two different vehicles that we transport back and forth, and it's a long haul. The three different drivers that we've experienced while using this company have been professional, on time, communicating, and so does Robin. I like that Robin calls to check to make sure that I spoke with the driver. The drivers came and everything went well. My vehicles came intact, and they delivered when they said they're gonna deliver.
Robin, along with the rest of our customer service team are cross-country rockstars! We're incredibly grateful for their professionalism and ability to make long-distance moves feel like a breeze. Punctuality, communication, and car-caring? That's the AmeriFreight guarantee you can trust.
Reviewed Nov. 15, 2023
The driver picked up my Mazda Miata and he must have been 6'5. He said, "I don't know if I'm gonna fit in this, ma'am." I said, "Well, you're gonna have to 'cause I'm not gonna drive it up that route." He got in the vehicle, and his knees were probably up to his nose but he did it. He picked up the vehicle about 10:30 from North Carolina, and it arrived in perfect condition in Naples, Florida the next morning. It was horrible weather all the way through, and I thought, "Oh, my gosh, this poor guy was driving this vehicle." We have not had any rain and all it's done is rain since he left. Still, the driver delivered the vehicle and he had no problems that I know of. Overall, Amerifreight did a good job, and I was totally satisfied with the transport. I had no qualms about what they charged as well. The price was very fair, and I was able to put some things in the trunk too.
Reviewed Nov. 15, 2023
Jennifer ** was terrific with the entire process. 5 stars in my book. She explained it very well with follow up emails and a few calls. She took all the work out of it. Five star ⭐️ service and a great price. Best shipping company I have used yet. Keep it up.
Jennifer: a superhero of smooth car shipping! We're thankful for her dedication to clear explanations, proactive follow-ups, and taking the burden off your shoulders. That "five-star feeling" you described? We strive for it every single day!
Reviewed Nov. 10, 2023
Carvan was awesome. She helped with all our needs and was there when we ran into a issue with the driver. She stood by us and made this journey across the country as easy as possible. I would recommend this company 100%. They did what they said they would do.
Reviewed Nov. 9, 2023
The original pickup date was not met. Driver picked up the next day, causing some schedule conflicts on the San Antonio end. The delivery to West Berlin, NJ was done as scheduled with no issues. There was some confusion on the part of the Driver with the payment. My Cashier's check was made out to Amerifreight as agreed upon, but driver was saying that it should have been made out to him. Not sure how, since I didn't even know his full name. Overall, the shipment experience was good, the cost was fair and the truck was delivered in the same condition, as when it left TX. I'd use Amerifreight again in the future.
RT
Reviewed Nov. 8, 2023
I've used AmeriFreight and Harry ** twice to transport vehicles across the country. I've been very pleased with their service as well as with the carriers that they used. They communicated very well and were where they said they would be at the appropriate time. When I need to have another vehicle transported, I'll call Harry at AmeriFreight.
Harry, our car-moving confidante! We appreciate his ability to walk you through the process, find the perfect fit, and go the extra mile. Your trust in him is a testament to his customer-centric approach, and we're proud to have him on our team! Thank you so much for your feedback. We look forward to assisting you in the future, should you have any other car shipping needs!
Reviewed Nov. 8, 2023
Had a cancellation and a no show before AmeiFreight found someone. Cost me a ton of time and money to fix it. Drivers were supposedly "5 Star" but were not. Asked for Manager to call me - NEVER CALLED!! No one there on the weekend if you need help either - you are just screwed! I would not recommend them. Their Management does not care as long as they get their fee.
We sincerely apologize for the inconveniences you faced during the transport of your vehicle. We understand the impact on your time and finances and regret any frustration caused by the situation. Regarding the drivers, we're committed to addressing concerns about their service quality. We also apologize for the lapse in communication from our management team and are actively working to improve our responsiveness. This falls short of our service standards, and we genuinely want to resolve this matter promptly. Our management team has attempted to reach out to you to discuss and address your concerns. Please contact us at (678) 821-2653 or via email at r.jernigan@amerifreight.net so we can work towards a solution that meets your satisfaction.
Reviewed Nov. 8, 2023
I shipped a car from Los Angeles to Tampa. The process was straightforward and the customer service agent walked me through the details on a weekend day. Pickup was on time and on the date I specified, and delivery was 2 days earlier than expected. No damage and the car was picked up and delivered door-to-door. Customer service friendly and responsive. Recommend AmeriFreight without reservations. Will use them again.
Reviewed Nov. 8, 2023
My initial contact and signing of agreement went well. Since, I was leaving Maine and returning to AZ, it was important that arrangements for transport be made prior to my departure. There was an uncertain period wherein I did not receive sufficient communications to know that transport would take place. At last minute, I did receive confirmation that transport would happen and then all went well after that. The transport driver kept me sufficiently informed and the pickup process went smoothly.
Thank you for your honest feedback. We understand your concerns regarding the lack of communication during the initial stages of your car shipping process. We strive to keep our customers informed throughout the journey, and we regret that we fell short in your case. We're glad that your concerns were addressed and that the actual transport and delivery went smoothly. We'll use your feedback to improve our communication procedures and ensure a more seamless experience for future customers. Thank you for choosing AmeriFreight!
Reviewed Nov. 8, 2023
I had a great experience with AmeriFreight with transporting my car. The driver was on time of picking the car up and was early by a day of dropping it off at my new home. They were in touch with me of all communication. I would recommend them to help you with your vehicles.
Reviewed Nov. 8, 2023
Pickup and delivery of my car was quick and easy, and communication with the Amerifreight agent and the transport company driver was excellent. The price was as agreed to in our contract, and there were no issues that I noticed after transport. Overall, I was pleased with my experience and would use this company again.
Sounds like your car trip with AmeriFreight was a breeze! We're thrilled you were happy with the quick and easy pickup/delivery, along with the top-notch communication from our team. The agreed-upon price and damage-free delivery are icing on the cake! Thanks for choosing AmeriFreight and we'll be here for your next car move!
Reviewed Nov. 8, 2023
After being totally overwhelmed by so many transporters that seemed a little seedy, I received a call from Maliah from Amerifreight. She was so professional, resourceful, and made me feel totally comfortable. When the truck drivers came to my house in Washington, they were friendly, and professional. When the car was dropped off at my sister's house in Texas, she felt the same. Don't hesitate to use Amerifreight!
Reviewed Nov. 8, 2023
They were fast and reliable! I gave very short notice, needing my car shipped in 5 days. Robyn was right on top of it and kept me updated every step of the way with the process my car was going through. My car arrived exactly as was planned and the driver even waited in the state an extra day for me to arrive.
Congrats on your successful car relocation! We love living up to our reputation for speed and reliability. Even with a tight deadline, our team, led by the amazing Robyn, kept you informed every step of the way. We're happy to have been part of your smooth car transport journey. Thank you for choosing AmeriFreight. Here's to many more happy miles in your new location! ️
Reviewed Nov. 8, 2023
I contacted AmeriFreight late in the game after canceling with the first company I hired. The first company mishandled my tight timeline and AmeriFreight was able to get my car picked up just in time for our move to Florida. Thanks to everyone at AmeriFreight for being able to help out and get a carrier booked with only a day or two to spare! The carrier was highly rated and very friendly and good to work with.
Reviewed Nov. 8, 2023
Amerifreight is a very reliable service provider and Sy ** was nothing but helpful throughout the entire process. Very professional and would contact me any time there was an update, and he kept me very informed. I greatly appreciate that. Moving is a stressful process and his professionalism and kindness made things much easier for me. I would NOT recommend using Royal Star Inc, one of their contractors, however. Not only did they show up incredibly late to pick up my car, making a proper inspection impossible in the dark, but they did not deliver on the promised date, which threw off the entire schedule of my move. This is NOT Amerifreight's fault though, and I would still absolutely use them in the event I need to ship my car again.
We're delighted Sy's professionalism and helpfulness eased your moving stress! Delays can be so frustrating, and we apologize for the negative experience you had with the carrier. We're reviewing the details of your order, as your experience with this carrier does not meet the AmeriFreight standard. Thank you for choosing AmeriFreight, and we'll be happy to help you with any future car shipping needs!
Reviewed Nov. 8, 2023
I had never shipped a car before. AmeriFreight was the ONLY company that spent time with me and explained how the bidding and pricing process works (and trust me, it's not like you think). I wasted a week with other companies, canceled those orders, signed with AmeriFreight and had my car in two days. Not the cheapest, not the most expensive, but the information and guidance they give you is invaluable. They earned all of my future business.
Reviewed Nov. 8, 2023
The experience was simply full of holes and misstatements. The "insurance" was not really insurance, which was a waste of my money. I was told that the person driving would deliver the car to my son on a specific day, and that changed at the last minute. I was told that the car would remain on the truck until it arrived in Kansas City/Leawood, and one driver would take it all the way through...That turned out to be untrue. In fact, we were called the night before to tell us that we needed to pay the driver (the new one) for the delivery, when I had paid cash (one of your options) to the original driver. Although they later learned from the first driver that this request was not correct, they delivered the car, as it was paid for in full when it left Naples. The whole experience was terrible, full of holes that left me knowing that the next time, it won't be AmeriFreight. Tell the truth, tell the customer what is real and not what gets them the job. It was a simply awful experience.
We apologize for the challenges you encountered during your recent experience with AmeriFreight. We regret any miscommunication regarding the delivery process, and we understand the frustration caused by the last-minute changes. It is important to clarify that the coverage you purchased was a gap coverage plan, not traditional insurance. Our management team has attempted to reach out to you to discuss and address your concerns. This situation does not meet our service standards, and we are committed to resolving this issue promptly. Please feel free to reach out to us at (678) 821-2653 or via email at r.jernigan@amerifreight.net, and we will work to find a solution that meets your satisfaction.
Reviewed Nov. 8, 2023
We didn’t judge how many boxes we would need. They hired another truck and took our boxes and put them in larger boxes. My large sailboat in a glass case was turned sideways and broke the boom and front sail boom. I had it securely wrapped but he insisted that he tape a blanket over it, obscuring the way it needed to be handled. They dumped our clothes in wardrobe boxes with non clothing items. To be fair they worked fast and were efficient. It just broke my heart they took a $3,000 handmade sailboat and turned it on its side. We had to very gingerly set it back on its cradle and fit the large glass case over it.
Hi Ms. Worrick,
It seems there may be some confusion, as our services exclusively pertain to vehicle transport, not household items. We only assisted with the transport of your 2016 Honda C-RV back in October. We are very sorry to hear about your poor experience with this separate company. We'll be happy to assist you with any auto shipping needs you may have in the future.
Thank you!
Reviewed Nov. 8, 2023
Process was painless. I was skeptical because of the low price but my baby arrived unscathed! I'll be using you again in the future. The entire process was done online as I don't have a lot of time to task on the phone but it worked out perfectly. Thank you guys for everything that you've done.
Reviewed Nov. 8, 2023
The service was good. Amanda was excellent. Any questions with the process and through the process were answered in a timely manner. Amanda was with me every step of the way. Amanda was like having my own advocate. I would recommend AmeriFreight to anyone Thanks again Amanda for the professional service.
We're so glad to hear about your excellent experience with AmeriFreight! Amanda's dedication and responsiveness, acting as your advocate through every step, truly shines through. Thank you for recommending AmeriFreight and for your kind words about Amanda's service!
Reviewed Nov. 8, 2023
Melissa ** has been amazing!! She made the car transport process so much easier for me. She was always checking up on the carrier's progress, and was there to answer all my questions too. I would definitely recommend her to everyone I know, and even ask for her myself if I need to ship a vehicle next time. Melissa made AmeriFreight definitely worth my money!
We're so happy to hear Melissa made your car shipping experience stress-free! Her dedication to keeping customers well informed throughout the process is a testament to her expertise in the industry. We're grateful for your recommendation and for recognizing Melissa's dedication. She's definitely an asset to the AmeriFreight team!
Reviewed Nov. 3, 2023
The reps were able to give the inputs needed and everything was good. The driver was from another company that AmeriFreight picked and he contacted me. He picked up the car from my apartment and delivered it after a week in Massachusetts. They were not able to come in the correct timeline they promised but it was a one-day delay and I was able to manage that.
Reviewed Nov. 2, 2023
Great rep. Great service. Great experience. Two cars shipped very quickly and with no problems at all. Glad I picked this company. It's worth it to pay a little more for a good company. I'm glad I stopped searching & wasting my time and went with this company. My two cars arrived on time and in the exact condition they were picked up in. I was kept updated the entire time my cars were in transit. Thanks.
Reviewed Nov. 2, 2023
The guy I was talking to at AmeriFreight was cool. The driver was available for the most part. It was a quick and easy experience.
Reviewed Nov. 2, 2023
The transport with AmeriFreight was a great experience. As far as communication, it was always an email or I'd make a phone call. I set it up early compared to when I needed it. That was probably unnecessary, but the agent called me and kept me informed as we got close. That was good.
Reviewed Nov. 1, 2023
She carried out the task of ordering transport for my vehicle and called me throughout the process to make sure everything went well. She explained thoroughly and when she was not available she had someone step in and help me. The transport was here in 2 days and costed way less than a thousand dollars.
Reviewed Nov. 1, 2023
AmeriFreight got the best reviews and when I finally got in touch with someone, what the guy that I worked with told me was true and he worked with me the whole way, beginning, middle, and end. We used them for two cars and two different places. Both times, we weren't even there. We're military so we had to relocate. We just left the keys with a friend and it was not a problem. They picked it up. Then again, one time, they dropped off to my brother-in-law. One drop-off was here where we moved to in a Walmart parking lot. They were very easy to contact. They kept in touch with us. They were like, "Okay, where do you want them to go?" It was super easy.
With the car that went from Virginia to Texas, I was in touch with the driver the whole five days. He kept me updated. He was awesome. On the second car, I had contact with the dispatcher. She was like, "I'm the one in charge. Just text me any time." As far as the quote, it wasn't the lowest but it wasn't the highest. It was middle of the road, and I felt that I trusted the company so it was okay to pay a couple hundred more than a different quote because I felt more comfortable about it.
Reviewed Oct. 31, 2023
Worked with AmeriFreight to arrange my shipment of my car from out of state for shipment **. Tatiyuana was very communicative, provided service over and above my expectations. She was constantly in contact with me while looking for carriers and throughout the shipping process. Was sure to arrange shipping with her best carriers at a price point we determined was both realistic and in my budget. Car was transported without issue, made it from Indianapolis, IN to Denver, CO in a single day! How about that! Cannot say enough good things about AmeriFreight and Tatiyuana's service. Would recommend.
Reviewed Oct. 31, 2023
Maleah was easy to work with. Everything was done online, very simple. Found a transport in one day. Once vehicle was picked up, it was delivered in 24 hours. Price is fair. Would definitely use AmeriFreight again. Anytime I called AmeriFreight no matter who you talked to they were very polite.
Reviewed Oct. 26, 2023
I moved across the country about 6 months ago. I have been pushing off the task of shipping my car from my parents' house because it was a bunch of unknowns and I didn't know how to do it. I finally sat down and did some research. Not only did I find that AmeriFreight have great reviews, but they were also one of the best costs for shipping. Cashmir sent me an email and gave me a call. She was so sweet and kind, she really took the time to explain the whole process to me and what I could expect.
This greatly reduced my stress of the process. I even had some additional questions later on, and she so kindly took the time to talk to me again about the process. Cashmir helped me connect my request with a driver who brought my car to me without any issues. Cashmir followed up with me throughout the whole process to make sure I knew what was going on. If I need to ship a car again, I will be reaching back out to AmeriFreight again. Order Reference Number: **.
Reviewed Oct. 24, 2023
Most went well, the only issue was the delivery company got the drop off date wrong and had to readjust on their end. They unloaded the cars in their secure lot and reloaded/delivered on correct date, so it all worked out - just a bit more stress than we needed while moving across country.
Reviewed Oct. 20, 2023
AmeriFreight was a little bit more expensive than other companies but I picked them because when they first spoke with me, they were very reassuring. I had never done a transport before. The other reason why I didn't go with the other person that was also comfortable with was the language barrier. Amerifreight's customer service was good in the beginning. The car to be transported was my son's SUV and this was from New York to California. Price-wise, AmeriFreight was on the highest end than other companies. I was shipping the car and my main goal was that the car would get there safely to my son.
In the beginning, they said they were gonna be with me every step of the way but it didn't feel like that. I called because there was a problem with the person who was supposed to pick up the car. They didn't understand what I was trying to say and they thought I was canceling and they said I would have to pay them anyway. The issue had to do with the guy not being able to pick up the car when he said he was gonna pick it up. He had an emergency and I understood that.
I received a call back the next day and then two days after my vehicle was shipped. It got to my son safely overall. It wasn't a horrible nightmare experience but I expected differently like the rep would call when the car was picked up and how was it. She did call, but it was a couple of days after the fact. Maybe I was asking for too much. I was very nervous. The lady I was dealing with was a little better at explaining things than another person that I encountered. She explained to me things and it eased my mind.
All in all, the price was worth it. When I first started doing that, I didn't know that I was speaking to a broker. But they explained it to me. Would I never use them again? I wouldn't say that. I would probably speak to the same person I spoke with before only because me being anxious, I wasn't explaining myself right and I was getting frustrated. AmeriFreight wasn't bad except for an issue like I want them to call me.
Reviewed Oct. 19, 2023
Maleah from AmeriFreight was very helpful during my move. She helped every step and even made changes when I had to switch locations and times. They also accepted major cards which was a must for me and I did not want to deal with paying after. I will certainly use their services again when.
Reviewed Oct. 19, 2023
I made a quote online, then AmeriFreight reached out to me to discuss it. They went over all the terms and conditions and answered all my questions. I gave them approval, then they put it out on the board, got the rate firmed up and let me know what it was. It was a good price, and I agreed to it. They ended up getting the transport scheduled within a week, and the driver was friendly and delivered the truck on the time that they said they would. I've shipped other cars before, and this was simple. Overall, AmeriFreight was great, and I'll definitely use them again. The car arrived clean and in great condition. Everybody was friendly and responsive, and I felt comfortable through the process.
Reviewed Oct. 18, 2023
Excellent service from AmeriFreight! Brooke ** is the best!!! She answered all my questions and did an excellent job with walking me through the entire process which made things much easier. My car arrived at the destination on time which was critical! I would highly recommend AmeriFrieght for all your shipping needs! Plus it would be a bonus if you requested for Brooke to assist you! Thanks.
Reviewed Oct. 18, 2023
I used AmeriFreight five times this year to ship old and new cars, including my Porsches and Audis. They're not the cheapest, but all my cars are over 100,000, so I don't want the cheapest. I've spent $10,000 shipping cars this past year and they've all come without a scratch so I don't really care. And usually, their quote is similar and pretty accurate. It only goes up 100 bucks based on the driver occasionally. I used different drivers and they've all been great. This last time, I ended up using the same company because I really liked that they showed up early and they were quick. Also, I had one problem with one driver but I can't blame AmeriFreight for that.
Thank you for being a valued repeat customer, and for entrusting AmeriFreight with the transportation of your precious vehicles. We understand the importance of safety and reliability, and we're delighted to hear that our services have consistently met your expectations. Your loyalty means the world to us, and we look forward to serving you and your vehicles with the same level of care and professionalism in the future.
Reviewed Oct. 18, 2023
I liked the follow-up and kindness over the phone of AmeriFreight's rep. I felt like I was talking to a person, not just a hourly employee that's hating their life. I also liked their responsiveness, courtesy, and care. For the pickup and delivery, the driver showed up when and where he said he was going to show up. But there wasn't a lot of communication about what was required for the payment. He apparently didn't take check or credit card, so I didn't have cash prepared. We had to fumble through me sending him a Zell transfer, which ended up being fine. Maybe I missed some instructions somewhere, but it felt a little weird to send somebody a bank transfer who was a complete stranger. But it was for the right amount so trusted that that was correct. Also, the gentleman didn't speak English though he was very nice.
Reviewed Oct. 18, 2023
Jen ** was very considerate and reliable in helping me with the car delivery service. She was informative and transparent regarding the process from beginning to end. When there were issues regarding the carrier I felt that I had her in my corner to help me. I found the price of the service to comparable to other providers.
Reviewed Oct. 18, 2023
Their communication was great. The cost was totally reasonable. I was happy with the whole process. Shipping cars is a little bit sketchy and they did a very good job.
Reviewed Oct. 17, 2023
AmeriFreight did a great job. I talked to Hannah down in Atlanta. She was very nice, with great personality, and seemed to know her stuff. I decided to go with her and her follow-up was great. The transport was from Texas to New Hampshire. The actual shipper was a group called Black Mustang Transport, and they were great guys. In fact, they picked up a car from my son-in-law. I gave him a Porsche convertible and had it sent up to Denver. He said they were perfect as well on the other end of it. AmeriFreight served my needs really well.
Reviewed Oct. 17, 2023
I was connected with someone when I called AmeriFreight and he ended up being the person assigned to my case. He guided me through the process, told me what to expect. We walked through when I ideally wanted my car to be picked up and dropped off. And he went and sourced options. My understanding is that different drivers will bid on things. He came back with a proposal the next couple of days. I booked it, and my car was picked up.
There wasn't a lot of communication after my car was picked up. I had no clue when it would be dropped off. That could have been improved. And what I ended up having to pay was a bit higher than the original quote that I was offered online. It wasn't a huge difference, but there was enough of a difference where it would have been nice to have more accurate pricing upfront or be given a higher quote and I end up paying less as opposed to being given a lower quote and paying more.
The carrier driver was very flexible with the timing that he picked me up. We ended up having to move the timing up to earlier in the day. And he was accommodating for that. I lived on a busy road. He was very nice in finding a spot to park that was easy to get to and not too far away but also out of the craziness of the neighborhood that I was in. It was good. It was super fast, too. I spent five minutes with him.
Thank you for taking the time to share your experience with AmeriFreight. We greatly appreciate your detailed feedback and are glad to hear that we could assist you in finding the right transport solution for your car. We apologize for any communication gaps you encountered, and we'll work on improving these aspects to better serve our customers. We're pleased to know that the carrier was accommodating and efficient. Your input helps us enhance our services, and we look forward to serving you even better in the future.
Reviewed Oct. 17, 2023
I ended up going with AmeriFreight because they had a lot of good reviews. The setup of the transport was good. But the cost was a lot more than I expected. That aside, this was the first time I ever shipped a car and it was smooth and easy. There was good communication. It was a cross-country transport from Boston to Phoenix and that took seven days.
Reviewed Oct. 17, 2023
First and foremost, they offered the best price that I can find. Second, Customer Service was amazing. Christine made our very first car shipping experience a very pleasant one. She was a pleasure to work with and kept me well informed from the first time I called the office up to the time my car was delivered. I would definitely recommend AmeriFreight for your Car Shipping needs.
Reviewed Oct. 17, 2023
We picked Amerifreight because of their good reviews. We had no problem with them, they were professional, but the carrier that bid our job and we accepted was terrible! If not for that we would have given them 5 stars. Had to wait a couple of hours for Amerifreight customer service to be open but after an hour and a half they managed to solve the problem with the carrier, very stressful!!! But the people at Amerifreight were extremely helpful and supportive, just hope they don't ever use that carrier again!!
We appreciate your feedback and are pleased to know that you found our team professional, helpful, and supportive throughout your experience. We understand that the carrier experience was less than satisfactory, and we apologize for any stress it may have caused. We take your concerns seriously and will certainly review our partnership with that carrier to prevent such issues in the future. Thank you for choosing AmeriFreight, and we look forward to serving you even better in your next transportation needs.
Reviewed Oct. 17, 2023
The gentleman from AmeriFreight that I dealt with was as professional and as courteous as he could be. He was fantastic. They honored my wishes as to when I needed it picked up and everything went perfectly. They found the carrier, they communicated with me, and I passed them all the information. They communicated well with the dealership, the carrier picked up the car, had no problems and dropped the car. Even the carrier was super communicative as well. They picked it up on a Tuesday and I had it on Thursday. I would use AmeriFreight again.
Reviewed Oct. 17, 2023
Amerifreight is a company you can definitely trust and have confidence that your vehicle will be transported safely. Brandon is a pleasure to work with. He's knowledgeable and professional. He treats the whole process as it's his own vehicle. He'll answer ALL your questions and help you be so ease.
Reviewed Oct. 16, 2023
Amerifreight transported a classic car for me. Michelle was the rep that assisted me. You can tell more about a company when things don't go exactly as planned. Was to be shipped in a enclosed transport but when it arrived it was a open trailer. The car a 1957 corvette convertible. As there had been bad weather with numerous thunderstorms the car was flooded, water standing in floor and trunk interior soaked, exterior water spotted and dirty. All the chrome and aluminum on engine water spotted. Upon arrival I had the car cleaned up. All the interior, carpet and padding had to be removed, dried and reinstalled. A big job to say the least. Amerifreight was very good about accepting responsibility and reimbursing me for our of pocket expenses but I was very business like so we were FAIR with each other. Will ship again.
Thank you for sharing your experience with us, and we truly appreciate your candid feedback. We're very sorry for the inconvenience you faced during your recent Corvette shipment. We're committed to improving our services and ensuring that such issues don't occur in the future. We're glad we were able to come to a resolution, and we look forward to serving you again in the future!
Reviewed Oct. 15, 2023
They were very straightforward and honest. They stuck to their story and the price they gave was the price they stuck with. The quote was fair and they didn't try to jerk me around with the pricing. The rep helped by giving me information on how they worked. They don't do the actual trucking themselves. Instead, they put the job out for bidding.
They were very good with going step-by-step and teaching me how to do this sort of thing. They were really good at coming up with good prices and dependable trucking companies. The service is definitely worth it. By the time you figure out 2,000 miles, it's almost $1,000 worth of wear and tear on the car.
Reviewed Oct. 15, 2023
The customer service rep at AmeriFreight was very informative and very willing to go over a lot of the steps that I was not aware of. She was very detailed overall. I did call Montway, and I didn't have a positive experience with them as I did with AmeriFreight. When I initially called them, they weren't that helpful as much as AmeriFreight. I was very happy with the quote because it was during a busy season. So I was pretty happy. They were accurate on the delivery date. I, overall, had a positive experience. If I will move cross-country again, I'll choose AmeriFreight.
Reviewed Oct. 15, 2023
I was very nervous about having my mom's car shipped, but it went well. The personnel answered any questions that I had and she handled everything. If I had questions or concerns, she addressed them immediately and she was on board and talked to me throughout the whole thing. The person that picked up the car was very polite and I'm very pleased with everything -- the cost, the way the car was handled, the way it was picked up, and the way it was delivered. The price is right and the quality of the service for the price was excellent. I highly recommend this company to any of our family, friends, or anybody that we know that needs transport.
Reviewed Oct. 15, 2023
We had a great experience shipping our car through Amerifreight. Even though the driver picked up our car a day early, everything went as smooth as possible. No hidden charges/fees, all was laid out and followed as signed in the contract. Very good experience. I would recommend using this service to anyone unsure about shipping their car.
Reviewed Oct. 15, 2023
I interacted with a young lady named Jasmine and she connected me with a transporter. The transporter was mostly punctual with their estimated times. They got on the back end when they were supposed to deliver the vehicle. The truck got hung up at a previous delivery, which delayed his arrival at our location. But other than that, everything was good.
Reviewed Oct. 14, 2023
It was the first time I was personally shipping my car state side. I contacted AmeriFreight 3 weeks prior shipping date, I wanted to give them time in order for me to have a better price. However I never heard from them until 4 days before my shipping date which increased the cost of the transportation. I paid more than I should have because of time restraint. That was not great. Beside that everything was ok.
Thank you for sharing your experience, and we're pleased to hear that everything went well overall. We apologize for any inconvenience caused by the delay in our response. It is typical practice for auto shipping carriers to plan their routes only several days in advance, meaning that we won't receive offers until a few days leading up to the first available pick up date. We understand the importance of timely communication, and we're continually working to ensure a more efficient and cost-effective experience for our customers. Your feedback is invaluable as it helps us enhance our services. If you choose to ship with us again, we'll make every effort to provide a smoother and more timely process.
Reviewed Oct. 14, 2023
The experience was nearly perfect. The lady in the office was the most helpful throughout the entire experience. The driver was willing to wait for me to inspect under-lights so I would know all was good. It arrive with no damage whatsoever. Road dirt was on the car as should be expected if you drove 1200 miles. Just wipe with a wet cloth and confirm. I will recommend AmeriFreight whole heartedly.
Reviewed Oct. 14, 2023
Great experience start to finish. Christine was my contact with AmeriFreight; she was helpful and personable, worked quickly to secure a cross country transport, was in touch along the way. The transport was quick and the vehicle arrived as expected, with no surprises.
Reviewed Oct. 14, 2023
AmeriFreight was great and very straight with me. Upfront about the whole process and the estimated cost and how the whole process works. They were always available. They were very quick to respond. If a concern popped up, they were right on it and followed through. I would use them again and recommend them to anybody. The delivery guys were very friendly, easy to get along with, cheerful and happy to be doing their job. It made the receiving process very easy for us on this end. I paid more than I had anticipated, but I got what I paid for.
Reviewed Oct. 13, 2023
We used AmeriFreight from Florida to New York and they were great. We used a rep from the company, and we used him again because he's great. He's knowledgeable and honest. He's up on top of things. AmeriFreight would try and give me the best deal possible for my transport. They tell me, "How much you wanna spend? We'll start with this." I would say, "Okay, if we haven't heard anything, I want you to go up to this."
The people that pick up the cars, transport them and drop them off have been awesome. AmeriFreight's drivers have been very friendly. They gave us the numbers, so if we had any questions, we could call the driver. They kept us updated when they would gonna be, how late, when they were coming. Like, "We'll be there in two hours." "Okay, we'll be there in a half an hour." It's great. I trust and love them. We worry about putting our cars in somebody else's hands, and wonder if they would be on time and would they be stranded. I would use AmeriFreight if I needed them for myself.
Reviewed Oct. 13, 2023
Very pleased with the service received. Responsive to all phone calls and keeping up to date with quoted transporters and accommodating date changes. Last minute confusion of payment to the correct transporting company was the only negative experience but handled very well by all involved.
Reviewed Oct. 13, 2023
The actual carrier gets five stars but Amerifreight, as I'm sure the person reading this already knows, is a complete joke. I got a quote I'm going to be paying $940 and I end up paying $1,800 at the very last second. That's universally understood as shady. You have agents that pretend to be your friend ... but in the back of their mind, they have a premeditated plan to double your charge when you aren't free to find a plan B. E.g. moments before you move. Then they have the audacity to ask you for five stars, you know, because they're like your friend who hooked you up. If I had a friend pull a fast one on me like that at the last second, I would Do that friend a favor. They have a canned response for everything you bring up, like the nuances of the industry, the real nuance is that they are shady as hell.
Thank you for sharing your experience with AmeriFreight. We appreciate your honest feedback and apologize for any confusion or inconvenience you encountered during the process. It is never our intent to cause a customer to feel as if they were overcharged, and the option to accept or deny any carrier offer is ultimately in the hands of the customer. Your input is valuable as it helps us identify areas for improvement within the car shipping industry. We are committed to consistently enhancing the efficiency of our services, while offering transparency.
Reviewed Oct. 13, 2023
10 out of 10!! I can’t recommend Amerifreight highly enough! Having shipped my car across country multiple times with other shipping companies, Amerifreight was by far the superior option- a great price, quick pick up and delivery, and top notch customer service (Jen!!) who was there to answer my questions from start to finish. I will certainly be using them to ship my car in the future!
Reviewed Oct. 13, 2023
Jennifer ** was very helpful in facilitating the move of our car. Within 2 days of making the decision to go with Amerifreight, she had selected a driver and the vehicle was picked up. Within 6 days of pickup, the vehicle was safely delivered. Everything worked like clockwork and there was the feeling that Jennifer was on top of our move at all times. We appreciated not having to worry about the shipment.
Reviewed Oct. 13, 2023
The process was easy and our Amerifreight rep Rosie, was awesome at finding the quotes we needed. She listened to our particular situation and was able to help us move 2 cars cross-country in the opposite direction with minimal downtime on either end. Also, she was so nice to deal with!!
Reviewed Oct. 13, 2023
From start to finish, the AmeriFreight people were great to work with. Each person in the chain was accessible and very helpful. The sales person gave me $25 off for being a senior citizen, which was nice! The one suggestion would be to make sure not just in writing but verbally that the vehicle drop off needs to be in a large parking lot - a local Walmart or mall. This gives the customer time to plan for this additional element to the drop off.
Reviewed Oct. 11, 2023
I worked with Maleah who was very clear and helpful with information vital for long distance move. Whenever I had concerns or questions during the process and contacted her, she always answered promptly and cleared up any issues. I never felt anxious to contact Maleah which was a very positive experience for me.
Reviewed Oct. 11, 2023
For my shipment #** Benjamin G. was attentive and communicative through the entire process. I felt assured that my shipment would be handled in a secure and timely manner. All time commitments were well met and the driver was pleasant to top it all off. I will definitely reach out to AmeriFreight again for my next shipments.
Reviewed Oct. 11, 2023
Kallie was terrific to work with. I had a very narrow window for pickup, 3 days, She made it happen. Unlike other companies she didn't take a deposit until she had a driver available. She also kept me informed, confirmed that the car was picked up and when it was delivered. I've shipped cars before and Amerifreight was by far the best. Kallie was the only point of contact I had throughout the process and that was greatly appreciated.
Reviewed Oct. 10, 2023
As a broker, they did more than any other service I called to explain the process and not promise anything they could not deliver. They were proactive and contacted me with current information every step of the way, rather than me have to call them. The carrier we chose together was also responsible, responsive, and kept his commitments. No surprises. As it should be.
Reviewed Oct. 7, 2023
Chantal was honest. I will use the company again. The driver was very nice. He took pictures of the vehicle and he called me when you get to Vegas he deliver the vehicle to my hotel room. He was very nice. Thank you very much. I will use the company again.
Reviewed Oct. 4, 2023
I'm not going to lie. After having a majorly horrible experience with the moving company Allegiant, I was really afraid to work with a broker in the moving industry again. Consider my faith renewed!!! The car arrived safe, sound, and intact. The price for the service was beyond reasonable. My heart is grateful. Kudos to the very friendly Sy, who made my day a few times with his upbeat and great attitude. :) Thank you!
Reviewed Oct. 1, 2023
The reps were fairly responsive. I put a couple of things in the car and the driver was fine with it. He was really flexible about it. It was helpful. The only difficulty was the driver showed up at a different time than what was planned, and delivered a lot earlier than what was planned. That was the difference between AmeriFreight’s part versus what the driver is gonna do. But it didn't create any real problem. It's just they really got across the country quickly. It was quicker than I could get here to be in California when the van arrived. But it turned out to be okay. I had a neighbor take a look at the car to see if there was anything wrong. The car got here fine. It was a good experience.
Reviewed Sept. 29, 2023
The car made it to the correct state in time. But the person & company with which Amerifreight contracted to deliver the car proceeded to argue and negotiate that they didn't want to deliver the car to the agreed upon address. They said that they really didn't like driving on the streets of Asheville, and wanted us to meet them at some point 40 minutes away. This was really frustrating, and took a lot of negotiating to actually get them to follow through on the contracted commitment.
We sincerely apologize for the inconvenience you experienced during the delivery of your vehicle. It's disappointing to hear about the challenges you faced with your carrier and their reluctance to adhere to the agreed-upon delivery location. This situation does not meet our service standards, and we are committed to resolving this issue promptly. Please feel free to reach out to us at (678) 821-2653 or via email at r.jernigan@amerifreight.net, and we will work to find a solution that meets your satisfaction.
Reviewed Sept. 28, 2023
The customer service rep called me a few times and it took some time to return with the price. They explained that they place the bid and whoever has a truck moving to the destination will bid for the price. The quote was not the cheapest but sometimes, you don't want to take chances with the cheapest. The service was good from AmeriFreight. But it was not good with the middleman. I’m in New York and they took the car, drove to Jersey, and had my car in the garage for almost a week before they started driving to the final destination. A day or two in the parking, waiting for all the cars to be loaded in the truck is okay. But not seven days. And they kept telling me the car was moving. I could have used it for a few more days. I ended up renting a car for two days. The timeline was 10 days and it was delayed about three days.
I moved the car from source to destination and then, I brought the car back. When I brought the car back, I used the same company because the first time was okay. Then, they said they would pick up the car. I had certain conditions because I needed to fly back. So, they came to pick up the car before I flew back. I was flying back on a Thursday and the drivers said they were going to pick up the car on Saturday. There was a mechanic problem so, I almost hit the deadline that I will not be there with the car. There was a five-day delay. But the good thing was the guy said not to worry and that my car would be here on time. It took them two and a half days from coast to coast. So, the delivery time was okay. But the pressure was on me because they needed to pick up the car before I headed to the airport. If they delayed it another day, I would be on the airplane and I wouldn't have people to leave the key and I will not leave the key unattended.
Reviewed Sept. 28, 2023
I got a good rate with AmeriFreight. They worked hard to find a carrier that met our needs. The carrier was great, very friendly, accommodating and helpful. It was my daughter who was transporting the car, so dealing with that, it was a good experience. However, it took a little bit longer than they said it would because of some mechanical issues along the way with the carrier. But, those were things that were acts of God. They were responsive when I called and were available and returned calls promptly. We had such a good experience that we used them to return the car and I got a $50 discount on the rates.
Reviewed Sept. 28, 2023
We had our minivan shipped 2,700 miles within the Continental United States. The company that I contracted arranged everything and found AmeriFreight for us, then the dispatcher called twice to set up the pick-up time. She spoke very broken English, so it was a little difficult to understand what she was saying, but her attitude was good. I was in the navy, but my wife dropped off our minivan and picked it up, and she said the driver wasn't very sociable, but no complaints besides that. All in all, our experience with AmeriFreight was good.
Reviewed Sept. 28, 2023
AmeriFreight is a company that you could trust. The lady that I was talking to broke everything down to me, unlike the other people that I tried calling. She made me feel comfortable going through them. She told me that the quote would probably fluctuate depending on different things, but it was consistent. The delivery was good. The driver texted me when he was 15 minutes away. He got there, unhooked my car and asked if I had any questions.
Thank you for sharing your experience with AmeriFreight. We appreciate your trust in our service and are pleased to hear that our representative provided clear and helpful information, making you feel comfortable with your decision. Our goal is to provide transparency throughout the process, and we're glad to see that reflected in your experience. If you ever need to transport your vehicle again in the future, please don't hesitate to reach out!
Reviewed Sept. 27, 2023
I got a few quotes online and we chose AmeriFreight because it was the cheapest one. We handled everything through email, and it went well. We transported a pickup truck from California to South Carolina. In the end, because it's an electric vehicle, it was way higher than first quoted, but that would have happened to us at any company. The communication with the driver as well as with the representative from AmeriFreight, between emails and phone calls, was fine. The truck also arrived here on time, and the driver was very nice. He phoned ahead when he picked up the car and before he arrived here, and there were no damages on the car. It was a good experience, and we were happy.
Reviewed Sept. 25, 2023
I had a great experience with Amerifreight both times I used them so I recommend them. This time, I got a call saying that there was a potential spot with a quote. My first one didn't work. So we posted again. Then I got another one with a different quote, and I accepted. I like that they text. I was able to communicate with them at work, too. They were very time-efficient. The vehicle got picked up and delivered relatively timely.
Thank you for recommending AmeriFreight based on your positive experiences! We're glad our communication and efficiency met your needs, making the process straightforward for you. If you ever require our services again, feel free to reach out. We'd be more than happy to assist!
Reviewed Sept. 21, 2023
Very satisfied with AmeriFreight. My agent Maleah ** was extremely professional, knowledgeable, and helpful. She guided me throughout the process. The transport company used provided great service. Car was picked up and delivered on-time and safely. It was done at a great rate/price. I would highly recommend AmeriFreight and Maleah to anyone looking to ship their vehicle.
Reviewed Sept. 21, 2023
Everything from beginning to end was easy. The person I spoke to was very informative. The customer service was spot on. They explained that there were bids so I understood it depended on who picked it up and what they charged. I had a lot of peace of mind because there was constant communication. They also checked with me that everything arrived even afterwards. I was very satisfied.
Reviewed Sept. 20, 2023
Mine started with an informational phone call. It was to get an idea of how AmeriFreight provided online quotes after we received one. And just talked through what the process would be if we decided to go with their services. We talked about some of the specific ways that services cost more or less, depending on whether I would travel along major travel routes or going to austere locations. And the rep may have also said, "Based on how flexible you are on time, you can sometimes save money that way." She explained the process so well, I felt comfortable using their services.
I also appreciated that they, in no way, tried to hide the fact that it could get expensive depending on what we did. So, I felt like I got an honest look at the cost that would be involved. I felt well-informed. My representative kept me in the loop when they got bids to carry the car and gave me their opinion on what they thought about certain bids. And said, "It's your decision," but told me what they've seen based on their experience. It was a very pleasant experience.
Reviewed Sept. 20, 2023
The reps were very friendly and efficient. Working with them was excellent. The mover got to a street very close to where I am and it was very manageable for the truck they had. Use AmeriFreight.
Reviewed Sept. 16, 2023
The entire experience was great from start to finish. Cy and his team did a great job explaining and executing the process from start to finish. They were professional and thorough. The car arrived early and the notifications prior to delivery were helpful. I would highly recommend Cy, his team and Amerifreight!
Thank you so much for taking the time to write a review! We're so happy to hear that you had a great experience with us, from start to finish. Our team takes pride in providing stress-free auto shipping. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
Reviewed Sept. 16, 2023
Setting up the transport with AmeriFreight was very easy. They were very knowledgeable and they needed to know where we wanted to go and when we wanted to get there and when the car was available. It was very nice and efficient. The pick-up points and drop-off points were Grosse Pointe, Michigan, and College Station, Texas. Pick-up day was the day it was supposed to. The drop-off day was supposed to be three days, but he told us he was getting there the night before and if we were available, we could get it then, and we picked it up the evening before we were supposed to because we got there early. The quote was also totally accurate.
Reviewed Sept. 14, 2023
We had a Ford Thunderbird shipped in a covered transport from Las Vegas to Texas, and everything went well. It took three days, which was bit earlier than we were expecting, but it worked out.
Reviewed Sept. 14, 2023
AmeriFreight is the auto transporter that we used, and the woman on the phone that talked to my daughter was very good. I liked her a lot. We initially had someone else, but that company was giving us a runaround and wouldn't give us a date or time, so we switched. AmeriFreight got it all ready to go last minute, and it was a great experience. They did exactly what the woman said and what they said they were going to do. That was a plus.
The man who picked up my car and brought it to us was very professional. He drove from Texas to Florida, and he got there earlier than he said, which was super. He called us and he seemed like a pleasant man. The price was expensive, but that was par for the course. It was a long distance move. The most important thing was AmeriFreight had good drivers that were respectful and tried to be as cordial and nice as they could. We were very pleased, and I would certainly trust and use them again.
Thanks so much for sharing your positive experience! We understand how important clear communication and reliability are during the auto transport process, and we're glad to have exceeded your expectations. We appreciate your understanding of the pricing, considering the long-distance move, and we're grateful for your trust in us. Should you ever need our services again, we'd be more than happy to assist.
Reviewed Sept. 14, 2023
The rep with AmeriFreight was fast in his replies. The cost is not that cheap but reasonable.
Reviewed Sept. 14, 2023
AmeriFreight was quick. The rep was awesome. He got me one of the cheapest deals possible. I like how he went out of his way to give me such a good price. The driver ended up having troubles with his trailer so we got a new person immediately for the next day. That went perfectly. Whenever anybody needs car shipping, I would recommend AmeriFreight.
We're so glad to hear about your positive experience with AmeriFreight! Providing competitive pricing and outstanding service are top priorities for our team. Thank you for your recommendation, and we'll be here whenever you or anyone you know needs car shipping assistance in the future.
Reviewed Sept. 14, 2023
I've used AmeriFreight twice. The first time I used them, I did a PCS move of a vehicle. Then this most recent time, I did a local move here in California for one of my vehicles. They walked me through the process and they said, they're not the company that does it. They put a contract out there for other transporters to bid on. Then they would come back when they'd have a bid on the transportation of my vehicle. They were fine. The communication with the driver was good too.
Reviewed Sept. 13, 2023
I left a message and a rep called me back. He was very professional. The transport was 860 miles and they got it done in four days. But there was an error when they picked the wrong city. They have a different city in a different state. I pointed that error out to them and they repriced. The price went up due to where the pickup was. Other than that, AmeriFreight was good. I've referred them to two other people since.
Reviewed Sept. 13, 2023
The AmeriFreight guy that I talked to sounded professional, so I decided to use them. I had them ship an Acura MDX from Los Angeles to Brownsville in Texas. The driver was late. He had an accident with his finger, so he called me back, but he was very nice and he was telling me where he was, so I knew the timing. The problem was to pick it up, it took a little bit longer than I thought for somebody to call me. They told me that Brownsville is a route that is not very often used. In general, Texas is a very common route, but it's more Dallas or Corpus Christi, but not Brownsville. So, it took them a little bit longer to find somebody and that was why they charged me more. The only problem was at the beginning it was only 1,090, and I ended up paying 1,900, almost double.
Reviewed Sept. 13, 2023
I talked to three companies about where they expected the price to come and I had the same conversation with them all but AmeriFreight seemed to have the best story. I went with them and they did a fair job. They tried to get me to take the first carrier that offered to pick it up but I wasn't given any lead notice, so I had to waive that one off. Then, they got somebody in the next 48 hours. The final quote was kind of what I expected. They told me it would be less than it was but they got the car there and the car was fine so it was all good. The only thing was when the driver arrived, he wouldn't bring it to the address. But he covered it. He unloaded it, drove it to the address, and got an Uber back to his truck.
Reviewed Sept. 13, 2023
I called a couple of different places, and AmeriFreight had the least expensive price. The fellow that helped us was great. He was very informative and we learned a lot of stuff we didn't know. At drop-off, the fellow called and couldn't make it down the road because it was an old one-lane country road, so we drove up to the corner where he parked, and he unloaded the cars, and then we drove them down to the house. The quote was different than the final price. The original quote was for $2,700, and then because of the timeframe, it ended up being $1,000 more.
What we didn't realize is that it wasn't a set fee. It depends on what freight carriers were going from A to B. The freight carrier that ended up taking our bid put it out on the master board. When we needed the car and the date that we needed the cars, the only carrier that accepted the bid was this particular carrier. So, there was nothing else we could do. We had to have the cars on a certain day and a time.
Reviewed Sept. 13, 2023
On my from Florida to Boston my car broke down. Took it to the nearest dealer. Repairs would take up to two months. I was leaving for a month and half travel in Europe. Contacted AmeriFreight and they had no problem with the delays. I got back to Boston and they got the car from the dealer to me a few days. Did what they said they would do and met my needs... Good job! I'll use them again if I need a car shipped.
Reviewed Sept. 12, 2023
I shipped my son's car to him at college, California to Kentucky. Reached out for a quote about 6 weeks in advance. I followed up and followed up and followed up and they kept telling me that we had plenty of time. So we get down to about 2 days before the deadline and they finally get us the final number. Then the real fun starts. They picked it up from our house on the wrong day, we were already gone, and no one was there to do the walk around with the carrier and we had to leave the keys in the mailbox which I did not feel good about in my city. They dropped it off on the wrong day. My son was going to have to wait in a Home Depot parking lot all day because logistically we had to change everything when they changed the days on us. We threw a fit and they changed it back to the original day. Then they told us they couldn’t deliver it to our address because the truck can’t fit down a residential street. What???
I’ve had a vehicle delivered to this address before no problem with an 80,000 pound freightliner and a 6 car trailer so I knew that was nonsense but agreed to meet them 20 min away just to be done with the whole thing. They’re late. 4 hours late. At this point I assume they knew I was a man on the edge from dealing with their incompetence and decided they better go ahead and deliver it all the way to my address just confirming they were lying to me in the first place and just didn’t want to take the time to deliver the vehicle to the address we paid to have it delivered to. The Home Depot parking lot was directly off the freeway ramp obviously much more convenient for them. They like to get into a pissing match and the broker blames the carrier and the carrier blames the broker. They were both terrible here and I wish I would have just towed the car behind my truck.
We're truly sorry for the troubles you faced with your son's car shipment. This falls short of our service standards, and we apologize for the delays and miscommunication. We appreciate your feedback, and we're committed to addressing your concerns. Your satisfaction is important to us, and we are dedicated to finding a resolution to this situation. You can reach us by phone at (678) 821-2653 or via email at r.jernigan@amerifreight.net.
Reviewed Sept. 12, 2023
I had my Kia moved from Tacoma, WA all the way to Chesapeake, VA a few months ago. Let me tell you, the amount of communication and professionalism was great. It was such a simple process. And my car came in the time frame provided. The price for shipping across the country was also extremely reasonable. I would ship with them again when I can.
We really appreciate you taking the time to share your experience with us, Emma! It's fantastic to hear that our team was able to make your Kia's move from Tacoma to Chesapeake a smooth process. We always aim for simplicity and efficiency, and it's great to know your car arrived on schedule and at a reasonable cost.
Reviewed Sept. 11, 2023
The fact that I used Amerifreight twice is a testament to how much I trust this company. Their agent, Robyn, took very good care of me. She contacted the driver when we were concerned about vehicle pickup and made calls to make sure everything was going smoothly. She showed us that we mattered.
Reviewed Sept. 11, 2023
The service was good. The only problem I had was that I was told right from the start that I would be in contact with the driver all the way. I never could talk to him. When I called the company to see what was going on, they gave me no reason why. They called back to tell me they contacted him. No explanation about communicating with the driver. I got called from the company to see if he could drop the car off in the middle of the night. I said I do not want the car delivered when I couldn't inspect it in the dark. Driver showed up right at 6AM like I agreed to with the dispatcher. I finally found out why they wouldn't let me talk to the driver. HE COULDN'T speak English. Why couldn't they just tell me that in the first place? I could accept that, but no explanation after I explicitly ask for one. The service was timely, and a fair price though.
Reviewed Sept. 11, 2023
Every once in a while you get lucky. After being deluged with companies wanting to transport my recent purchase, and I spoke with many, Harry ** representing AmeriFreight took the time to explain how the transport system worked. Mr. ** provided insight on what to expect and worked diligently to find a carrier to meet my budget. He kept me up-to-date as to where I stood in the process providing me with the confidence I had chosen the right guy to take care of my transport needs. I might have to boost my budget somewhat but not so much where I could not afford it. He endeavored to meet my needs and he did it in outstanding fashion.
Reviewed Sept. 11, 2023
Given my last minute change from one car transport company to Amerifreight, the total experience was efficient and smooth. From the initial booking, to the pick-up of my car to the drop off 6 days later, the process really worked. The staff at Amerifreight checked in throughout the timeline to ensure that I was aware of the sequence of events. The price was also reasonable.
Reviewed Sept. 11, 2023
I shipped two company vehicles, one to Phoenix and the other to Rochester, NY. We had a very good experience. Both vehicles were on time and on budget and my colleagues were very pleased. Felt like I had a solid partner to help me get this project done from cradle to grave. My boss was very please as well and felt it was much more efficient to ship the trucks than have the guys drive them back to their home offices. We will be using AmeriFreight again.
Reviewed Sept. 11, 2023
Did NOT have a good experience. Understanding the auto shipping industry was disappointed in the carrier that Amerifreight selected for my car. It arrived damaged in hood. Carrier denied damage, refused to give Bill of Lading, refused to give receipt for cash payment. He threatened to say that I did not pay and was lying about damages. Carrier insurance did not cover any damages. Terrible experience. Still dealing with it through Insurance and small claims court.
We're deeply sorry to hear about your negative experience with the carrier selected for your auto shipment. At AmeriFreight, we aim to partner with reliable carriers, and we're committed to addressing your concerns. Your satisfaction is important to us, and we are dedicated to finding a resolution to this situation. You can reach us by phone at (678) 821-2653 or via email at r.jernigan@amerifreight.net.
Reviewed Sept. 11, 2023
Jen was great. Told me exactly what the price would be and delivered on that promise. Car was delivered on schedule with no issues. From start to finish Jen was available to answer any and all questions. She followed up to make sure all was well and that the car was delivered as promised with no issues or problems. Would highly recommend for any shipping needs.
Reviewed Sept. 1, 2023
Amanda ** was very helpful in making arrangements to Transport my car. I got fast service, Handled with care and stuck to the bid price. If you need to ship a car ask for Amanda. She also call after delivery to be sure everything went well and answer any remaining questions. Thank You Again.
Thank you for the wonderful feedback! We're so glad to hear that the transport of your Malibu went smoothly. Amanda is a valued member of our team. We take pride in providing hassle-free shipping, and we would be happy to assist you, should you need any vehicles transported in the future!
Reviewed Sept. 1, 2023
I had never shipped a vehicle before, and I went with AmeriFreight because of the good reviews of customer service. My agent didn’t talk to me a whole bunch but we communicated enough to get the job done. I was a little disappointed with the shipping carrier, as my truck was delivered at 1030 p.m. at night. Personally, I think that’s too late at night to have a vehicle delivered. However, it got there in a timely manner considering the delivery was from Florida to Kansas. Overall, I was satisfied with the price, delivery, and company besides what I mentioned above.
Thank you for sharing your experience with AmeriFreight. We understand your concerns regarding the late night delivery, and we appreciate your feedback. Your input is valuable, and we take it seriously. If there is anything we can do to assist you, please feel free to reach out to us directly at (678) 821-2653 or via email at r.jernigan@amerifreight.net. Your satisfaction is important to us.
Reviewed Sept. 1, 2023
The lady from AmeriFreight told me that she was going to get me down and when the time came for when I was supposed to be down, I hadn't heard from her yet. So I called her back and she said she would try and get me on. Then they were able to come within that window of a day or two and once the driver got there, he put the car on and I paid a portion before my car left. When he got here, it was a little difficult dealing with him and I didn't really particularly care for him. He called me the night before, right before they closed at 10:00, then he showed up the next day at 8:39 in the morning. So I was a little frazzled in sending my car that quick. Also, he said that he would take my toll tag off because I forgot to remove it but he didn't take the toll tag off and I kept getting charges for it. Then, when he got here, he wouldn't release the car because I paid him, less the toll.
Other than that, the AmeriFreight lady was great and she handled my transaction well. The driver made it here before I did, so she was able to handle and had him release my keys. The process was quick when the ball got rolling. The transport was from New York to Nevada and it took six days. All in all, I like AmeriFreight and I would recommend them. But they should screen who they use because the driver I got was not so nice.
Reviewed Aug. 31, 2023
The courier was fantastic. I texted with him frequently because we had to have some friends meet him to receive the cars. The first friend that committed to helping us out bailed so I had to switch midstream. He allowed me to text him and connect him with the right person. I was very happy. He coordinated with them. It's a little bit tight where we live, so it would have been hard to get the truck in here. They found a location and he met them there.
I was very happy with a lot of the aspects of the service. But the price piece was a challenge. AmeriFreight is more challenging from a logistics perspective. With some other folks that we talked to, I would have just paid them directly, and they would have handled paying the drivers. In our case, the way AmeriFreight does it is you have to pay the driver in cash. My expectation was the cost was gonna be lower. But that didn't end up being the case. It ended up costing close to a thousand dollars more than I had expected. That change in price was a shock. They had told me they could never guarantee a price because to a large degree, it was contingent upon the demand for freight at a given time and in a given location. They also told me if I didn't like the first number that we would get, we could always wait. But that's stressful when you're in the middle of a move.
Thank you for taking the time to share your experience with us. We're pleased to hear that the carrier provided excellent assistance throughout the process, especially considering the challenges you faced with coordinating the delivery to your friends.
We sincerely apologize for any inconvenience you experienced regarding the pricing of our service. We understand that unexpected costs can be frustrating and lead to disappointment. Please know that we always strive to provide transparent and accurate pricing information to our customers. If there's anything we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. You can contact us by phone at (678) 821-2653 or by email at r.jernigan@amerifreight.net. Your satisfaction is important to us, and we're committed to finding ways to make things right.
Reviewed Aug. 30, 2023
AmeriFreight had very good reviews. I made some phone calls, and I talked to a guy. He had some pretty good information for me and very compatible rates. Signing up was easy and smooth. They told me the car will be picked up the evening that I called, and it did. It was delivered in the morning they told me they would deliver it.
Media
