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AmeriFreight Auto Transport Reviews

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About AmeriFreight Auto Transport

AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.

Visit www.amerifreight.net
Pros
  • Money-back guarantee
  • Ships more than just cars
  • Discounts available
Cons
  • No phone support on Sundays

AmeriFreight Auto Transport Reviews

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    5 featured reviews
    How do I know I can trust these reviews about AmeriFreight Auto Transport Company?
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    Page 7 Reviews 675 - 825
    Verified purchase
    Customer ServiceStaff

    Reviewed July 24, 2024

    I needed to transport a vehicle from New Jersey to Billington, and setting up the transport with AmeriFreight was fairly simple. They told me that they would contact the drivers and once they got a bid, they'd contact me back, which they did. It was pretty much by the numbers after to that point. At drop-off, the driver was very careful and took his time and made sure that nothing got damaged and didn't just dump the car off the truck. He is very meticulous in getting it off the truck. There was a little bit of a speech difference, so there wasn't that much communication but it wasn't a problem at all because he did an excellent job. He got here in a very good time. He got the vehicle in in a timely manner and in good condition. I would advise others to inquire with AmeriFreight if they're looking for a hauler.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback! We're pleased that everything went according to plan and that your vehicle was handled with care. We appreciate your recommendation, and we look forward to being of service again for your future car shipping needs.

    Verified purchase
    PricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 24, 2024

    I was moving across the United States and AmeriFreight was the most responsive among the companies I contacted. They were also able to get me a date multiple days before the move. The car was picked up in Texas and dropped-off in New Hampshire. And the pickup and drop-off took five days in total. The pickup was pretty seamless. I lived in an area that had a big parking lot and the driver was able to bring his big truck with the trailer and load it up. When the vehicle was dropped off, I was still on the way driving up here and the person dropping it off contacted me. He had it on a single trailer then he brought it here and dropped it off. So it was easy. No matter what situation it was in, they were able to get it done.

    Aside from that, the quote was spot-on from what they told me. There was no hidden fee or charge. Plus, the car's condition when it showed up was just as I left it with AmeriFreight, so there were no damages. I would tell my friends that if they're moving long distance and don't have the means to drive the vehicle themselves, they should check out AmeriFreight because they're affordable. And the vehicle got there early. So it was nice to have my vehicle there when I relocated to my house.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight for your cross-country move. We’re glad to hear that the entire process, from pickup to delivery, went smoothly. Our team works hard to ensure accurate quotes and timely delivery, so it’s wonderful to know we met your expectations. We appreciate your business and look forward to serving you again in the future!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 24, 2024

    We had a child finishing up college in California and needed to ship the car back here to New York. We didn't want to put the miles on it and have our child drive all that way alone. So, we were searching for different prices and compared the comments for various transport companies. When we reached out to AmeriFreight, the person I was speaking with, Christine, was very friendly, informative, and easy to get ahold of. The communication was great and everything just worked out. The car was picked up on a Thursday morning outside the campus, so that was pretty easy. The person had called the day before and he called again that morning to say when they were going to do it.

    Then they said it would be delivered Tuesday the following week, which we would have been back. But then that Sunday morning, we got a message saying they were going to be there that day. I told them that we were not even there as we were still in California. And it was cash upon delivery. So we had to scramble a little because they got there so fast. Also, the banks were closed, so I didn't have the opportunity to get cash out. But it worked out and the driver was great. His name was Dimitri and he was very accommodating. Because we weren't there, my other daughter ended up picking up the car for us. Dimitri was very friendly and he worked with us about the cash issue because we were still in California.

    We ended up paying about $500 more than the quote they gave us but that was just the name of the game with transporting vehicles. You don't know until you're so close to the date, and to start fresh with someone else wouldn't have been worth it anyway. So we were kind of stuck there because we had to have it picked up at a certain date. So, I expected the price to be about 300 over, but it was about $550 over what we were quoted. Despite that, I would recommend AmeriFreight to my friends and give them the person that we worked with because they were so helpful.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience. We're so glad to hear that Christine was able to assist you and provide excellent service. We understand the stress of coordinating a cross-country move, and we apologize for the unexpected delivery date change. We're glad the driver was accommodating and that the situation resolved positively. Your recommendation means a lot to us!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 24, 2024

    I needed to go across the country, and I couldn't use my car ‘cause I have my baby with me. I had to get my car shipped and found AmeriFreight. It was one of the best reviewed on Google. I looked at five other companies as well, and they were really irritating and kept reaching out to me over, but with AmeriFreight, I had a better customer experience.

    AmeriFreight gave me an estimated week that they'd be able to do the transport, and then a week before that week came up, they gave me an exact day. When it came to my car getting picked up, they came an hour early, which was a little inconvenient, but it still was good because they were able to load up my car and take it. The driver seemed very kind.

    My car was supposed to be picked up in San Diego and dropped off at Great Lakes, Chicago. They said it was gonna take four days, and it took that long. My parents picked up my car because I was still on my way over. I heard that one of their hoses blew, so it was a day late in the drop-off. Other than that, my car was in the original condition, and I thought, “Wow." I'm, overall, very satisfied with the experience, and I'm just happy that everything worked out the way it did.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear your car shipping journey went smoothly! It’s rewarding to know we were able to provide a positive contrast to other companies you encountered. While unexpected delays can be frustrating, we appreciate your understanding. Your satisfaction is our top priority. Thank you for choosing AmeriFreight!

    Verified purchase
    StaffCommunication

    Reviewed July 23, 2024

    With the short time frame I gave them, From start to finish they went out of their way to pick up the motorcycle, keep me posted on where they are and the delivery time. I wouldn’t hesitate to use them again or recommend them. No matter who I talk to they all went out of their way to help me.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear such positive feedback about your motorcycle shipping experience! Our team strives to provide exceptional service, and it's wonderful to know we exceeded your expectations. Thank you for taking the time to share your kind words. We appreciate your business and hope to assist you again in the future.

    Verified purchase
    Staff

    Reviewed July 16, 2024

    Rosalind ** was our representative. She found a driver who was willing to P/U my elderly parent's car in Key Largo instead of them having to drive it into Miami. The driver of the truck was extremely professional and courteous. We were very happy with the delivery. Thank you AmeriFreight!

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're happy to hear that Rosalind found a convenient solution for your parents' car shipment. Thank you for sharing your experience, and we're glad the delivery went smoothly!

    Verified purchase
    Punctuality & SpeedTransparencyTimeliness

    Reviewed July 15, 2024

    This was the 3rd company I contacted and I immediately knew they were the one I was going to use. No pressure, just factual information. Everything was transparent. AND FAST! No lollygagging. My car was actually picked up the same day. The whole experience from start to finish was super smooth. And zero flim flam pressure to sign ASAP.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Transparency and fast action - that's the AmeriFreight way! We value your time and appreciate you highlighting our service. Speedy pickups are always a bonus. Thank you so much for reviewing your experience.

    Verified purchase
    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed July 15, 2024

    This was my second time using AmeriFreight. I initially chose them due to a positive first experience, particularly with Baylee, who was very communicative, provided comprehensive information, and offered reasonable quotes. However, my recent experience differed somewhat. While I encountered helpful individuals, the quote I received was significantly lower than the carrier's final price—more than double, in fact. I understand that pricing can vary, and that carriers set their rates, but it raises questions when initial quotes are so far from the final cost. Unfortunately, due to time constraints, I couldn't risk waiting for another carrier's quote. Therefore, I've given 2 stars for my experience. I believe greater transparency in pricing would improve the overall experience. As experts in your field, you're aware of seasonal price fluctuations and likely have a good sense of median prices. It's disappointing that this experience fell short of expectations.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your feedback and for choosing AmeriFreight again. We’re glad to hear that your initial experience was positive. However, we regret that your recent experience did not meet your expectations, particularly regarding the pricing discrepancy. We understand how frustrating this can be and appreciate your feedback. Your insights are valuable to us, and we will work on improving our communication regarding pricing fluctuations to ensure a smoother experience in the future.

    Verified purchase
    Customer ServicePriceRatesCommunication

    Reviewed July 14, 2024

    I had a very positive experience using AmeriFreight as my transport company after purchasing a vintage 1972 Fiat 500L. Customer service was stellar in arranging the logistics, pricing and delivery of my vehicle by keeping me informed and sticking to a timeline. I would definitely use them again for any of my transportation needs.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for the excellent review! Our team is dedicated to providing a seamless shipping experience, from logistics and pricing to on-time delivery. We appreciate you highlighting the importance of clear communication and keeping you informed throughout the process. AmeriFreight is happy to be your trusted partner for all your vehicle transportation needs.

    Verified purchase
    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed July 12, 2024

    Great to work with. Excellent communication. The carrier they got was excellent as well. Rosalind was very attentive email text and calls. The price was fair and there were no hidden fees or markups. Didn’t have to pay until it was ready to ship. Would definitely recommend and have recommend to others already.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear about your positive experience with transporting your Sea Hunt! It's great to know that our customer service met your expectations. We look forward to helping you with any future transportation needs.

    Verified purchase
    Customer ServicePriceRates

    Reviewed July 12, 2024

    Now my 3rd time to ship vehicles with these folks. Shipped between Virginia and Texas so not just around town. Good people to work with. Lots of communication. Fair price and things happen the way they say they will happen. So, the unknown is kept to a minimum. Will use them on my next two shipments.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your kind words! We're pleased to hear that Rosalind provided excellent communication and that you found our pricing fair. We're so grateful for your recommendation and look forward to working with you again in the future!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 11, 2024

    I needed to move my car from California to New York. I liked Amerifreight's price and timing. I had a very good experience with their reps. They were responsive and gave me the correct information in terms of timing of pick-up and delivery. I got a text message and a telephone call prior to pick-up, and then got a text and a phone call from the driver who was there exactly where he was supposed to be at the exact time he was supposed to be. It was the same thing with the delivery. I got a text and a phone call from the driver saying when he'd be at the location to pick up my car. He was there. He was pleasant. Everything went smooth. The timing was really good.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your kind review! AmeriFreight is committed to clear communication and accurate information throughout the shipping process. We appreciate you highlighting these aspects of your experience, along with the professionalism of our customer service agents. We're glad your car arrived safely, and we look forward to assisting with any future car shipping needs you may have!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 11, 2024

    The first time we used AmeriFreight was not so great and we had some issues. Then, in May, we wanted our car back up north from Palm Springs. My husband checked all the pricing with different people and it was all high. He was very thorough in his research and in all of his contacts, Jennifer from AmeriFreight really swung the bat. We were sold on her. Jennifer did the best she could to get him a carrier and it worked out fine. She's sterling. My husband found one small mark on the car but everything inside was fine. Also, the driver was great. He had a great attitude and he came on time to both locations. We're very happy with the company and we've recommended them to other people.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thanks for giving AmeriFreight another shot and recommending us to others! We truly appreciate your business, and we're so grateful that you gave us a second chance to provide you with an excellent car shipping experience.

    Verified purchase
    Staff

    Reviewed July 10, 2024

    Order Number: **. AmeriFreight agents were on top of my order and worked diligently to get a carrier on my requested pickup date. They made sure to check in with me regularly throughout the whole shipment. Their team was also very respectful and made me feel like a valued customer. True professionals.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Your kind words about our communication mean a lot. Our agents truly enjoy building relationships with customers and ensuring a smooth experience. We appreciate your feedback and look forward to serving you again in the future.

    Verified purchase
    PriceStaff

    Reviewed July 10, 2024

    I transported a vehicle from Cincinnati to Miami, Florida and the quote that AmeriFreight gave me was pretty fair compared to other folks. Their process was pretty smooth and not too complicated. They told me that the transport would take about three days and it took about four days because of traffic. The driver was good and the vehicle arrived with some bug marks but that was just normal.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad you found our quote fair and the process easy! Thank you for sharing your AmeriFreight experience. We look forward to assisting you again in the future!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 10, 2024

    My daughter was in school in New Jersey and we live in Georgia. I didn't want her to drive from New Jersey to Georgia to drop her car off, so I enlisted AmeriFreight's service to transport her car to me. When I first set it up, I did it online, but then someone gave me a call. Their customer service was excellent and every time I called, I got the same person. Her name was Christine and she was really good.

    I used AmeriFreight a couple of times and I've had good experiences with them. Their quotes would vary, depending on the carrier, but for the most part, they were pretty much affordable and reasonable. They would get back to me and they were customer-friendly. If you have an issue, you can give them a call and they'll handle whatever it is for you. I would tell my friends to go ahead and use them because I haven't had a problem with them yet. They're reliable and each time I used them, they've brought my cars to me with no issue.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad AmeriFreight could help reunite you with your daughter's car! Understanding a parent's concern about a long drive, getting her car back to Georgia safely and conveniently is exactly what we aim for. It sounds like Christine provided exceptional customer service, making the process smooth and informative. Thank you for trusting AmeriFreight with your business multiple times, and for recommending us to your friends! We appreciate your feedback.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 10, 2024

    The person that I was working with was available when I had questions, and she was totally professional and helpful. The location was in Niagara Falls and the transport was scheduled to take five days. It was on time, and the driver was great. He was knowledgeable and knew exactly where he was going and where to meet. The original quote was about 1,100 and it was a bit off, but I was holding my breath for that. I ended up paying 1,600, which was fair enough. I understand that there are limitations to the ability to quote for that type of a situation, so it was fine.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience! We're glad our team was professional and helpful throughout the process. We appreciate your understanding regarding the pricing and look forward to serving you again.

    Verified purchase
    PriceStaff

    Reviewed July 9, 2024

    We were moving my mother's car from Florida to New Jersey and when we set up the transport with AmeriFreight, the process was pretty good. The driver was great and the quote was accurate. I would tell others to consider them.

    Thanks for your vote!
    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight!

    Verified purchase
    PriceStaffRates

    Reviewed July 9, 2024

    My daughter goes to school in Arizona and we needed to get her car home. AmeriFreight had the best deal and setting things up with them was terribly easy. The man I worked with was incredibly kind and helpful. The driver wasn't really chatty, but he was very nice and he explained the process. He was efficient and the car arrived in perfect condition. The price I paid was a little more than the quote, but it was pretty close and I knew that there was a chance of that.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    AmeriFreight offers competitive rates while ensuring a positive experience. We appreciate your understanding that final costs can vary slightly. We're glad your daughter's car arrived safely! Thanks so much for your feedback.

    Verified purchase

    Reviewed July 9, 2024

    It’s my first time shipping a car, from West coast to East coast and AmeriFreight made it a great experience. When I also saw your company as one of the top 5 in the Forbes list for car shipping, I know I'm making the right choice. Raz is great & kept in touch with me and explained things, answered my questions & concerns. I will surely use your company again in the future.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We love to hear that AmeriFreight made your first cross-country car shipment a breeze! Raziah's dedication to clear communication is exactly what we strive for. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future!

    Verified purchase
    Customer ServiceStaff

    Reviewed July 8, 2024

    AmeriFreight has great customer service. Agent on the phone was friendly, calm, and walked us through the entire process. There was good coordination between the company and the driver. Our car was transported with no problems, issues, or damage. The car arrived at the place on exactly when expected.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback! We're glad our team provided great customer service and coordinated well with the driver to ensure a smooth transport. We appreciate your trust in AmeriFreight.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2024

    I recently used a car shipping service to transport my vehicle from Michigan to Los Angeles and had an outstanding experience. The service was exceptionally professional and punctual. Communication was clear and prompt throughout the process, ensuring I was always informed about the status of my shipment. My car arrived on time and in perfect condition. The team demonstrated a high level of professionalism, making the entire process stress-free and efficient. I highly recommend this car shipping service to anyone in need of reliable and timely vehicle transportation. Their excellent service exceeded my expectations, and I couldn't be more satisfied.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're so glad to hear about your recent car shipping experience! At AmeriFreight, we strive for exceptional professionalism, clear communication, and on-time deliveries to ensure a stress-free process. If you ever need reliable car shipping again, AmeriFreight would be honored to provide the same level of service!

    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed July 3, 2024

    The process to transport my 3023 Subaru Crosstrek vehicle from Colorado Springs to Florida was exceptional. Everything went smoothly from my initial call for quote to delivery of the vehicle and all employees were helpful and professional. I was updated along the way. Thank you Amerifreight. Would recommend and use if I have the need in the future.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear about your exceptional experience! Providing smooth and professional service is our goal. Thank you for recommending AmeriFreight and for choosing us for your transport needs.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2024

    I have never shipped anything like this before, it made me nervous. I tried to do it way ahead of time and not knowing that I gotta kind of wait for the bids. They did everything that they could and it went smoothly. Everything that they said they would do was exactly what happened and that made it very nice. The nice thing was the representative continued to keep in contact either verbally or by email and it felt like your best friend had your back. The move went faster than it was supposed to.

    My son is the one who was talking to the driver at the pickup and the only hiccup was that when they connected with him initially, AmeriFreight had given us a name and we thought that that was the driver, but that was not the driver. That was probably the person that owns the company who took out the bid. They gave me Victor's number and name and Andrew contacted my son and said, “I'd like to come pick your vehicle up.” He said my son could just leave the keys with the vehicle if he couldn't do it right then. I called AmeriFreight and they contacted the company. Within 30 minutes, it was all taken care of. They said the driver is Andrew and Victor is the guy who schedules Andrew.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We understand how nerve-wracking it can be to ship a car for the first time! We're glad we could ease your concerns and make the process smooth. It sounds like our team kept you informed every step of the way. We appreciate your patience with the process of finding a carrier, and we're so happy to hear that your car arrived even faster than expected! Regarding the initial driver confusion, thanks for letting us know. We'll work to ensure clearer communication in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2024

    Everything went according to plan and AmeriFreight did everything they were supposed to do that they said they were gonna do. The driver notified us once he was in Rochester and somebody was gonna be there all day for him to deliver it. So, that wasn't an issue. The customer service rep was very helpful. I explained to him it was my first time doing something like this and he walked me through it and everything that he said would happen happened. So, I was impressed with how it went. If I ever was going to get another car from down somewhere and have it shipped, AmeriFreight would be the one to do it.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your kind words! It's great to hear that everything went according to plan and that our team was helpful and communicative. We look forward to assisting you with any future shipping needs.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2024

    Scheduling with AmeriFreight was very straightforward. I just called and set up a time and date. Three days before the scheduled ship date, they got me information on someone who could do it, and they shipped it. It was three days, which was way faster than I thought. Communication was great from the listing agent and the driver himself. My experience was super easy. It was a little bit pricier than a couple of other competitors, but I felt a lot better about the service through AmeriFreight.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for sharing your positive experience! We're glad our team provided great communication and a smooth, quick shipping process. We appreciate your trust in AmeriFreight.

    Verified purchase

    Reviewed June 27, 2024

    My experience with AmeriFreight was straightforward. They picked the vehicle up in Phoenix and dropped it off in Chicago when they said they would. The transport took 4 days.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're happy to hear about your straightforward experience with AmeriFreight! Delivering your vehicle on time and as promised is our priority. Thank you for trusting us with your transport needs.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2024

    When I was looking for someone to ship my bike back to Vegas for a few weeks, the customer service with AmeriFreight was good. The person that picked up my bike was professional. The transportation was great and so was the communication.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your feedback! We're glad our team provided professional service and great communication while shipping your bike to Vegas. We appreciate your business and hope to assist you again.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 27, 2024

    My experience with AmeriFreight was really good, overall. The representative I had who helped coordinate the movement of my car had a very effective communication with me and kept me up-to-date on the status of everything as he was going through the process to procure a driver to move the vehicle. The driver I had was very good, communicated with me, and safely transported my vehicle to the end location. He was flexible in the end when I had to make a minor adjustment to the address for drop-off. Everything worked out well. The pick-up was outside of Atlanta, Georgia and it was dropped off on the California coast and the transport was six days total.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're pleased to hear that everything worked out well with your car shipment! Effective communication and flexibility are key to our service, and we're glad you experienced that. Thank you for your kind words.

    Verified purchase
    Customer ServiceSales & MarketingStaffBilling

    Reviewed June 27, 2024

    I had a fantastic experience with AmeriFreight. The sales rep was over the top great. She went over, above, and beyond. They picked the vehicle up on a weekend day and wound up dropping it off in Texas on a Monday. The communication with them was fantastic. If I turned around and texted the rep, she answered me. On the day of delivery, there was a problem as far as payment when that was supposed to already be worked out. I called the rep and she answered on her day off and rectified the problem within five minutes and got the company to take the payment that was originally part of what they agreed to.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear about your fantastic experience with us! It's wonderful to know that your agent went above and beyond to ensure smooth communication and a quick resolution to your issue. Thank you for choosing AmeriFreight.

    Verified purchase
    PricePunctuality & Speed

    Reviewed June 26, 2024

    I would use AmeriFreight again. The process was good. It was easy. What I ended up paying was a decent amount higher than their quote. But it was still a good experience. I drove to meet AmeriFreight for them to pick the car up in Austin, and same thing in Seattle. After it got scheduled, the only stressful part was not knowing exactly the day that they would pick the car up. But once it was picked up, it was fine.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your honest feedback! We're glad you found the process easy and had a good overall experience. We appreciate your patience with the scheduling and look forward to serving you again in the future.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed June 25, 2024

    Melissa in Georgia really helped figure out the rescheduling of shipping my car. Originally, the first person that quoted me canceled a few days before my car was supposed to be picked up. But Melissa and her team were able to figure that issue out pretty quickly. So, overall, it was a great experience.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsTransparency

    Reviewed June 25, 2024

    Scheduling the transport was the easiest part. It went through right away. Amerifreight contacts you and then they find you a shipper. If you wanna go with it, they charge you that fee. It keeps you on your toes. So I took a gamble and it paid out. It was good. They came through and ended up getting me the contract with the shipper. They also got my car out here earlier than the exact date. So it was on point. I was getting updates left and right. The communication was good. Everything went well. I'll more than likely be using Amerifreight in the future again.

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    Punctuality & SpeedStaff

    Reviewed June 25, 2024

    The broker was helpful. He got it done fast. And the guy who picked the truck up was nice.

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    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 25, 2024

    AmeriFreight was efficient. The scheduling, pick-up and delivery were easy. Pick-up was on time. I was in communication with the person who found the tow company and also the driver. It was great communication and they dropped the car off exactly when I expected it to be.

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    Customer ServiceStaff

    Reviewed June 25, 2024

    The dispatch member that I was working with was excellent. She helped me out a lot and was very informative. She reached out and checked on me before and after delivery. The driver communicated throughout pickup and drop-off. I've used AmeriFreight before and I'd use them again if I have to make another cross-country trip. Overall, it was smooth and easy and the customer service is elite.

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    PricePunctuality & SpeedStaff

    Reviewed June 25, 2024

    AmeriFreight got in touch with me super quickly with a quote. The transport took three days and I had a line to my driver, which was great. He was able to reach out to me for pick-up and delivery. He showed up a couple of days before he said that he would. The final cost was a bit more expensive than the quote, but it was a weird route. Not very many cars were on that route so we'd expected it to be a bit higher. I would probably use AmeriFreight again. They were reliable and the driver that they were able to get for me was trustworthy.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 25, 2024

    Thank you AmeriFreight. The entire process was efficient and smooth. Sy ** was dependable and professional. He answered any and all questions regarding transporting our car from Virginia to Colorado. He was always available to take our calls or return them quickly. What a relief to find a company and employees with such integrity. We received a call the day after the car was picked up to assure us everything was on schedule. Our family in Colorado was impressed by your service. We have family all over the US, you can bet we will refer anyone wishing to move their car to AmeriFreight! I apologize for this late evaluation. We have been dealing with a medical event here. One blessing that we are grateful for is your service being stress free. Thank you again for great customer service AmeriFreight! Sincerely, Kate **

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 22, 2024

    Dealt with Carovanzieus and she was knowledgeable and a delight to work with. She listened to what my concerns were and addressed them in the context of this particular situation. She was thorough and understanding of what I needed. I would not hesitate to recommend her to anyone trying to navigate the mysteries of auto transport. She was able to answer all my questions, gave invaluable advice and was quick to respond - what more could you ask for.

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    PriceRatesTransparencyCommunication

    Reviewed June 22, 2024

    Maleah ** was the best. I needed a snowmobile shipped from Wisconsin to Wyoming. Maleah got right on it and kept me updated on finding a carrier. Maleah got me a price quote and the carrier name. When they would pick up and delivery date. After the snowmobile was delivered she made sure everything went well. I highly recommend Maleah **.

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    Staff

    Reviewed June 21, 2024

    I have used AmeriFreight for the last three years or so to transport my car from the northeast to Florida. Amerifreight make it a no-hassle, easy process to find a driver and transportation. This time I worked with Henry ** and the service was just as good as it was with my previous rep.

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    Customer ServiceStaff

    Reviewed June 21, 2024

    We couldn’t be happier with this experience. The communication before pickup was great. Pickup was right on time. The car was carefully and expertly loaded. It was clear the driver knew what he was doing. The car was delivered with timely and with car. We would definitely use AmeriFrieght again if needed.

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    PriceRates

    Reviewed June 20, 2024

    I have a plan to move to California. So I chose AmeriFreight to ship my car. This is my first experience. Even though the total price is difference from the original quote price, the price is acceptable, I think. Luckily, everything went well. Jennifer ** from AmeriFreight explained me about the shipping. Overall, I am satisfied with AmeriFreight. In the future, I am sure I will choose AmeriFreight. My reference number is **

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    Punctuality & SpeedStaff

    Reviewed June 20, 2024

    I have been using AmeriFreight for many years now transporting my car to and from the Midwest to Arizona. They have always provided me with excellent service and are extremely courteous. Can't say enough about Robyn! My car has always been picked up and delivered as scheduled. Thank you AmeriFreight!

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    Contract & TermsPriceStaffRates

    Reviewed June 19, 2024

    The person who picked up and dropped off my car only spoke russian... Had to use a translator just to understand what they were saying. AmeriFreight promised me I'd be able to use Venmo to pay the delivery driver but upon arrival and deciphering the russian speaking delivery driver they insisted they only accepted Zelle which was never even mentioned as a way to pay by AmeriFreight. I didn't have a Zelle account so I was stuck in my own car for about two hours translating and figuring out how to pay the delivery driver. Price for Wisconsin to California transport ended up costing me $2000+ for a truly subpar experience...

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    Response from AmeriFreight Auto Transport

    We're so sorry to hear about the communication breakdown! We can only imagine the frustration you experienced. We aim for a smooth customer experience from start to finish with clear communication every step of the way, and it's clear we fell short. We'd love to discuss your experience further with you. Our management team can be reached by phone at (678) 821-2653 or by email at r.jernigan@amerifreight.net, so that we may assist in a resolution to this matter.

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    Punctuality & SpeedStaffRates

    Reviewed June 19, 2024

    Everything went smooth, Bobby ** was great to work with, I was happy I found AmeriFreight and chose them for my first time shipping a Classic Truck. I would recommend this Company to anyone looking for an easy stress free experience of shipping your car at a very reasonable rate, and the Auto Transporter they brokered to haul my truck was fast, dependable and the driver was great. Thank you Bobby ** for assisting me and ensuring me along the way that my truck would be delivered to me on time and in the same condition it was in when picked up.

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    Customer ServiceStaff

    Reviewed June 19, 2024

    Thank you. Thank you for the peace of mind on shipping my son's vehicle 2 times for us. We worked with Robyn **. Wonderful communication. She would text and let me know step by step and made me feel at ease. The first time I used AmeriFreight was in September and then again now in June. I knew I would definitely use them again. Hands down very kind workers, and the carriers both were very nice. (Don't' speak English) but very very informative with where and times and everything worked out great on both transactions. Thank you. I would use again.

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    Response from AmeriFreight Auto Transport

    We strive to provide peace of mind throughout the car shipping process, and it sounds like Robyn did an excellent job keeping you informed with step-by-step communication. It's wonderful to hear you felt at ease using AmeriFreight twice. Thank you for recognizing our kind team and reliable carriers. We appreciate your feedback and look forward to working with you again in the future!

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    Staff

    Reviewed June 14, 2024

    Great job, well done. I am happy with the service provided by AmeriFreight. They coordinated the shipment with an excellent trucker. The pick-up was easy and 15 minutes from our home in Aspen. One of the drivers drove my husband back to the condo Here in Florida. They brought a freshly washed car to our community..

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    Transparency

    Reviewed June 14, 2024

    Very reasonable and easy to work with, especially compared to their competition. They get the job done and keep you up to date as to where you stand plus are pressure free. I would recommend them to anyone looking to move their vehicle over long distances. Have used them three times and would do so again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2024

    The gentlemen did a great job meeting our deadline of moving our car. They moved it from AZ to OH - picked up on a Thursday evening and delivered it Saturday late afternoon. The crew was excellent at communication and customer service. Would definitely recommend and request this crew again - if I needed to move a vehicle again.

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    PricePunctuality & SpeedStaff

    Reviewed June 14, 2024

    Christine ** gave me an auto quote; it was lower than other quotes I had received. The car I needed transported was over a thousand miles away. She said it would be delivered late afternoon in two days. I was very skeptical, She also reassured me their drivers are vetted and carefully chosen. Christine and the driver delivered on time! would do business with again. Thanks

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    Punctuality & SpeedRates

    Reviewed June 13, 2024

    I was not pleased. The car arrived 24 hours later than I expected. It was also very dirty. I could see in the dirt some rain fell on the car. I paid $1500 for an enclosed move. I do not plan to use your company in the future. I think my review is not being accepted due to the rating.

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    Response from AmeriFreight Auto Transport

    We sincerely apologize for the lack of carrier communication regarding the delayed delivery, as well as the condition your vehicle arrived in. Enclosed trailers protect vehicles from the elements, so dirt and rain shouldn't have been a factor. We take all customer experiences seriously and will be investigating this matter right away. Thank you for your feedback.

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    Customer ServiceTechPriceStaffFollow-Through

    Reviewed June 13, 2024

    AmeriFreight Customer Service personnel were extremely professional, courteous and timely processing my Used Car transport request for quote and arranging transport service. Amanda kept in touch with me throughout the transport service provider selection process, which was delayed initially by a transporter that failed to follow through with their paperwork and failed tonpick up my car by the stated date. She immediately canceled the first contract and found another transport service that was beyond satisfactory. The final transport service provider was courteous and timely with their communication and delivery, which made me very happy.

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    Customer ServiceStaff

    Reviewed June 13, 2024

    I needed my car shipped, and I had been abandoned at the last moment by a different shipper, who ghosted me. I called AmeriFreight and the rep was in constant contact with me, even giving me his cell number. The driver was on time on both ends of the trip. Car arrived in perfect condition. Excellent service and great experience!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2024

    Awesome reflection on your company. Very professional, knowledgeable, conscientious, thorough. The entire process was painless and quick. Kudos, too, to the company that did our transport. HS Logistics, LLC. Timely, uneventful & constant communication re delivery status. The driver, said he would provide the courtesy of a heads up, when he would be approximately 2hrs out so the recipient of the vehicle didn’t sit home all day. AND he did!!!! Smooth transport PA to CO. Highly recommend AmeriFreight, Amanda Pike and HS Logistics, LLC.

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    Response from AmeriFreight Auto Transport

    We’re thrilled to hear that the process was smooth and professional from start to finish. Thank you for recognizing our team. Your high praise and recommendation mean a lot to us!

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    Maintenance

    Reviewed June 12, 2024

    AmeriFreight shipped my car from Malta, NY to Hillsboro, OR. They rescheduled my pick up date because of the carrier's maintenance issue at the last moment. Then they found another carrier and shipped my car. Everything was smooth from that point and I got delivery of my car on my intended date.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience! We’re glad we could quickly find another carrier and meet your delivery date. Your satisfaction is important to us, and we appreciate your feedback!

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed June 12, 2024

    Set up to have AmeriFreight ship my truck on April 27th for a price of 1050$ complete with veteran's discount. Paid my 250. Vehicle was to be shipped on the 29th on May. 1 my dealership asked if it was going to picked up. I reached out to Amerifreight and they said the shipper had a vehicle breakdown and that they would find another company to ship. Now it is May 6th and Amerifreight gets another company to ship. Next day amerifreight reaches out and tells me that the new company doesn't have the right insurance and that they would have to cancel. Now it is May 7th and they tell me they can get another company but it will be an additional 100$ and I can have the truck Friday...

    So I agree to the hustle of another 100$ because I'm so over it at this point.... My truck never shows up Friday.... I got a call from the driver Saturday morning May 11th and finally got my truck.... Bottom line Amerifreight took 2 and a half weeks to ship my truck. Hustled me for an additional 100$. I chose to go with them because they claim to be veteran owed. As a veteran I feel like I have been totally taken advantage of and would never recommend them to anyone.. One bright spot was Robyn. She was above and beyond understanding and had great customer service throughout. Even though she was not my sales representative.

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    Response from AmeriFreight Auto Transport

    We are truly sorry for the inconvenience and frustrations you encountered. Your feedback highlights areas where we need to improve, particularly in communication and reliability. We appreciate your patience and understanding, especially regarding Robyn’s supportive service. We are committed to addressing these issues with our partners to prevent such occurrences in the future. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.

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    Customer ServicePunctuality & SpeedTimeliness

    Reviewed June 12, 2024

    Maleah from AmeriFreight was great to work with. The Trucking Company they set us up with was not good. They were a no show on the day they were supposed to pick up the car. We missed our friend’s birthday party waiting on them. They said they would be there in 2 hours, never showed up and stopped communicating until the next day. We waited around for hours! They were a day late dropping off as well. Bad communication!

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    Response from AmeriFreight Auto Transport

    We’re glad to hear that Maleah provided excellent service, but we apologize for the poor experience with the carrier company. It’s frustrating to miss important events and deal with a lack of communication. We’ll address this issue with the carrier to ensure better reliability and communication in the future. Thank you for sharing your experience with us. A member of our customer support team will be reaching out to you to see if we can assist in any way.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedBilling

    Reviewed June 12, 2024

    Overall experience was okay. I was shipping my car from Utah to California. I appreciate the fact that the broker (AmeriFreight) didn't want to take down my credit card information immediately when asking for quotes unlike other companies. They were very good at communicating whether a bid for my vehicle was put out however upon the pickup of the vehicle, that is when everything started falling apart. Both the broker and the shipper (Voki shipping) told me that it would be picked up on at certain date at a certain time therefore I cleared out my whole schedule for that day and when that time came around the shipper never came about. I then called the broker and the broker could not get in contact with the shipper and I wasted a whole day waiting around for the shipper to come around.

    Eventually the vehicle was picked up and the delivery date kept getting pushed back and further and I just kept clearing out days in which I was waiting for my vehicle to be delivered. The shipper would say the vehicle would delivered on this date at this time however as time got closer they would keep pushing the date and time. Once the vehicle was dropped off I never got a bill of lading and mention this to the broker. I also mentioned to the broker about my experience and they mentioned that they would get in contact with the shipper and I have heard nothing ever since then.

    Overall this experience to ship my vehicle was a lot more time-consuming than both advertised and mentioned. Both the pickup and drop off dates and time kept changing leading to me to change and clear out my schedule. I asked the broker if there were any possible options of me being compensated for the time in which I had to take out of my days to wait for both the vehicle to be picked up and delivered and nothing was ever brought up.

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    Response from AmeriFreight Auto Transport

    We appreciate your honest feedback and regret the inconvenience caused by the scheduling issues and lack of timely communication. It’s important to us that our customers have a seamless experience, and we’re sorry we fell short. We’ll address these concerns both internally, and with our carrier partners to improve our quality of service. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.

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    Customer ServiceStaff

    Reviewed June 12, 2024

    AmeriFreight is a very professional company. They exhibited excellent customer service. They explained the process very clearly & precisely with me. The representative was very knowledgeable and answered all questions I had. Everything was executed as stated. Amerifreight made my transporting experience worry and stress free. I highly recommend them for your vehicle transporting needs.

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    Response from AmeriFreight Auto Transport

    We’re happy to hear that our professionalism and clear communication made your transport experience worry-free. Thank you for your high recommendation and for trusting us with your vehicle transport needs!

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    Customer ServiceStaffTransparency

    Reviewed June 12, 2024

    Unfortunately, I did not have a good experience. My car was delayed to be deliver 3 days, I called and they did not even have a update about delivering day. Both times to pick and drop off the car It was far from my house, specially during the drop off process. The driver only called when he was getting closer so did not give the information prior. He also, called and said that he did not know how to get to the house so he stopped by the freeway 2 miles away from our home. We had a lot difficult to get the car. I had to lease a car for 3 extra days and take a Uber to pick up the car.

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    Response from AmeriFreight Auto Transport

    We're sorry to hear about the delays and communication issues you faced during your car transport. It’s important for us to provide accurate updates and convenient pick-up and drop-off locations. We apologize for the difficulties you experienced and will work on improving our coordination and communication with drivers. Thank you for sharing your feedback with us. A member of our customer support team will be reaching out to you to see if we can assist in any way.

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    Customer ServicePunctuality & Speed

    Reviewed June 12, 2024

    My initial pickup canceled on me within an hour of when it was supposed to be picked up. I canceled flights, booked a hotel and lost out on thousands of dollars because of this. The next one picked up the car late and delivered it late. I contacted Harry who said his supervisor would call me and never did. I texted Harry 3 more times for the supervisor to call me back and I never heard back. Will never use again.

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    Response from AmeriFreight Auto Transport

    We apologize for the inconvenience and stress caused by the last-minute cancellation and lack of follow-up from our team. This is not the level of service we aim to provide. We understand how frustrating it is to rearrange plans and not receive timely responses. We will review your case internally to ensure better communication and reliability in the future. A member of our customer support team will be reaching out to you to see if we can assist in any way.

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    Customer ServiceStaff

    Reviewed June 12, 2024

    It was like a drug deal. Gone bad, I never figured I'd have to have a gun to feel safe when having a car delivered. I was told that I could pay with a cash app, but when the driver got here he demanded cash. The delivery was not timely and was not what I was promised on timing. Nobody answered the phone for support. When the driver was here to collect his funds, it felt like a a drug deal gone bad.

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    Response from AmeriFreight Auto Transport

    We deeply regret that your delivery experience was unsettling and not up to our standards. Safety and clear communication are paramount, and it’s concerning to hear about your experience with the delivery process. We will investigate this matter thoroughly to ensure it doesn’t happen again. Thank you for your feedback, and we apologize for the inconvenience caused. A member of our customer support team will be reaching out to you to see if we can assist in any way.

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    Customer ServiceSales & MarketingPriceStaffHonesty & Transparency

    Reviewed June 12, 2024

    This company was honest... Communicative... Perfect. I did a lot of research on this type of service and I'm grateful that this company was honest and cost efficient. This is a real review by the way. I appreciate how great the service was and the follow up after receiving my car. They helped me feel safe and like I'm not going to be scammed.

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    Response from AmeriFreight Auto Transport

    We appreciate you doing your research! AmeriFreight is built on honesty, clear communication, and affordability. We're glad your experience with us lived up to those values. Thanks for choosing AmeriFreight!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed June 12, 2024

    I was pleased with the dispatcher communication but I wasn't happy with the drivers and the delivery. I had to contact them numerous of times and wonder where is my car. I had to pick up my car from a car lot because they took forever to bring me my car after they told it will be here on a certain time and day. I didn’t receive any discounts or anything. Then when I got to the car lot, I had to wait another hour for someone to remove and bring me the keys. Also be aware of a scam company that are similar to them which is Amerifreight Logistics LLC. They are scammers.

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    Response from AmeriFreight Auto Transport

    We're sorry to hear about the communication issues and delays you experienced. It’s our goal to provide timely updates and ensure a smooth delivery process. We regret that this wasn’t the case for you and understand the frustration it caused. We will address these concerns with our team and partners to enhance our service. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.

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    Verified purchase
    PriceStaffRates

    Reviewed June 12, 2024

    I was given initial quote of $1160 and Final quote was around $1850 before the pickup. During the initial quote request, I mentioned everything about my Jeep having 35-inch tires and 2-inch lift. During the Pickup Driver mentions that Jeep is huge with big tires even though I mentioned during my initial request. During the pickup I was asked to pay additional money on top of $1850 even though I paid premium price. I would never recommend AmeriFreight to anyone.

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    Response from AmeriFreight Auto Transport

    We sincerely apologize for the experience you had with our service. It’s crucial for us to understand and resolve such issues, especially when vehicle specifications are communicated upfront. We regret the unexpected charges and miscommunication with the driver. Your feedback is invaluable, and we’ll use it to improve our processes and prevent this from happening in the future. A member of our customer support team will be reaching out to you to see if we can assist in any way.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 11, 2024

    My car engine completely died on my trip to SC for mother's day. My husband and I completely panicked because we were 3 hours from home and the dealership quoted us $14,000 for repairs. We just needed to get the car back to NC and get a game plan together. Luckily I remembered my niece used a shipping company to ship her car from NC to California about 4 years ago. I called her up and she texted me the information I needed. Just as quickly as I got in touch with AmeriFrieght, Jennifer, my agent was contacting me. You guys took the worry and stress out of what could have been a chaotic situation. She assured me she would get lowest quote she could get in the time frame I needed. I thank you! Definitely would recommend you guys, hands down!

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    Response from AmeriFreight Auto Transport

    We’re so glad Jennifer could help you during such a stressful situation. Thank you for sharing your story and recommending us! We’re happy to have provided the support you needed when you needed it most.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed June 11, 2024

    Amerifreight has now moved 4 cars for my family, all from CA to Ok. Every time the experience has been easy and the trip has gone perfectly on schedule. I will continue to use this service and I highly recommend AmeriFreight to my family and friends that need to move cars. Maleah ** has been my rep each time and she is great to work with, always clear communication and reasonable pricing (considering gas prices are insane in San Diego, where the cars were all picked up). The drivers have all been easy to work with and stay right on schedule with the pick up and delivery.

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    Response from AmeriFreight Auto Transport

    It’s fantastic to hear that we’ve been able to consistently meet your needs over multiple transports. Thank you for your continued trust and for recommending us to your family and friends. We appreciate your kind words about Maleah and the drivers!

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    Sales & MarketingPriceStaffRates

    Reviewed June 10, 2024

    Worked with Gina ** shipping 2 cars from SoCal to SE Florida, order number **. Initially I was nervous because of all the negative reviews in this business. Price gouging, unfulfilled promises, bait and switch, all kinds of horror stories. Everything Gina promised was delivered on time, and painlessly. Do not hesitate using AmeriFreight.

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    Response from AmeriFreight Auto Transport

    We're so happy to hear Gina calmed your nerves and turned your initial worries into a positive experience! We're thrilled our team was able to show you the AmeriFreight difference – on time delivery, on budget, and with zero drama! Price gouging and unfulfilled promises have no place at AmeriFreight. Thanks for trusting AmeriFreight and for recommending us to others!

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    Punctuality & SpeedStaff

    Reviewed June 10, 2024

    Rosalind was very patient in working with our pick-up and drop-off schedule as well as within our budget constraints. The driver communicated his arrival time in advance and was friendly. The car arrived ahead of schedule. We were satisfied with the results and would recommend Amerifreight to anyone looking to transport an auto.

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    Response from AmeriFreight Auto Transport

    We’re delighted to hear that Rosalind was able to assist you so effectively and that the transport exceeded your expectations. Your recommendation means a lot to us, and we’re glad we could provide a smooth experience for you!

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    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed June 6, 2024

    I recently contacted AmeriFreight and several other transportation brokers including ones I've used in the past for an enclosed transport of a motorcycle (and box of parts). AmeriFreight was very quick to respond and offered the best pricing by a significant margin (over 25% cheaper than the 2nd cheapest). Rosalind, my contact there, could not have been more professional, responsive or pleasant to work with. She even followed up with me the next day to make sure I received the motorcycle and everything went well. I highly recommend AmeriFreight and will definitely use them next time I need to transport a vehicle.

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    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight for your motorcycle transport. We're confident in our ability to offer competitive pricing and exceptional service, and Rosalind's dedication exemplifies that commitment. We're happy your motorcycle arrived safely, and we look forward to assisting you the next time you need a vehicle shipped!

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    Customer ServiceStaff

    Reviewed June 6, 2024

    Christine Davis is awesome to work with. Very professional and knowledgeable. She understands and cares about establishing a long lasting business relationship. Deliveries are always on time. Good communication from start to finish on the delivery process. Will continue working with AmeriFreight in the future. Ten out of ten service.

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    Response from AmeriFreight Auto Transport

    Wow, thank you for the amazing review! We're so happy to hear Christine made your AmeriFreight experience a 10 out of 10. We appreciate you trusting us with your car shipments and look forward to working with you again!

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    Customer ServicePriceStaff

    Reviewed June 4, 2024

    Contacted numerous transport companies. Amerifreight gave one of the best quotes, their customer service excellent, from call backs to the vehicle's final destination. All agents I spoke with were very pleasant and helpful. I will using this company in the future, and will let people know how well this company did....

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    Response from AmeriFreight Auto Transport

    We take pride in our excellent customer service, from quote to delivery. We're so happy to hear that our team exceeded expectations during your Tennessee transport. Thanks for recommending AmeriFreight!

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    Punctuality & Speed

    Reviewed June 2, 2024

    The transport went smoothly. It was from the tip of Florida to the north of California and was easier than I thought. The vehicle arrived early and in good condition.

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    Response from AmeriFreight Auto Transport

    We strive to make auto shipping across the country a breeze! We're happy your vehicle arrived early and in good condition. Thank you for choosing AmeriFreight!

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    Customer ServicePriceStaff

    Reviewed June 2, 2024

    AmeriFreight shipped my blue Jeep Wrangler. The woman who answered when I called, Jennifer, was so pleasant. It was gonna cost about $300 more than the prior company that had fallen through but at that point, I was desperate. Jennifer was so helpful. It was because she was so pleasant, easy to work with, and wonderful that I automatically wanted to work with AmeriFreight. She was not misselling their services because everything was as I had hoped. As far as the quote, it seemed within reason and it was exactly what the final cost was. My car had some bugs on the windshield, which was no surprise, but there were no damages.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience! We're so glad to hear that Jen's helpfulness made a positive difference. We appreciate you trusting AmeriFreight to ship your Wrangler, and we're glad it arrived safely!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed June 2, 2024

    We had AmeriFreight ship a Honda Odyssey from Cleveland, Ohio to San Diego, California, and our experience was great. The pick-up time didn't happen as the schedule. The driver was supposed to come on Friday. But then he called me the same day after I talked to the agent and she told me the driver will come on Friday. A person who was the driver called me and told me, “I will come and pick your car in two hours.” It didn’t happen on the schedule. Because I wanted to get this done, I ended up asking him to come 8:00 p.m. to get the car because we needed the car. But the driver finally came like 11:30 p.m. After that, everything was smooth. The driver was a nice guy.

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    Response from AmeriFreight Auto Transport

    Thank you so much for your feedback. While pick-up delays can happen, we understand the importance of schedule updates. We appreciate your understanding and flexibility. We're glad the rest of the transport went smoothly, and we hope to assist you again, should you need to ship a car in the future!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimelinessHonesty & Transparency

    Reviewed June 2, 2024

    The first car I shipped was in 2002 and I shipped it from Phoenix to Cleveland to make it easy. It was 1,000 bucks. To ship this vehicle from Saint Louis to here, 20 some years later, it was 1,200 bucks. I can't get fairer than that. The person I worked with was excessively thorough, which is what sold me on it. I knew that it could be a call at any moment in time. This is something that was gonna be a big situation, where one day it might be 1,200 and the next day, it might be 1,150 depending on my availability at that moment in time. These guys gotta pick up and leave when they gotta leave.

    During pick-up and delivery, the guy had a language barrier that was bad but that was fine. The driver told me he was there and told me too that he was leaving. There was no, "Hey," which I get. They brought the vehicle straight to my house and helped me get it in the backyard because I'm not gonna have some old rusted Land Rover out front. On the customer service side, the AmeriFreight reps were all over it, honest and rad to deal with.

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    Response from AmeriFreight Auto Transport

    Wow, that's a long history with car shipping! We appreciate your kind words about our team, and we look forward to assisting with any future car shipping needs you may have. Thank you for choosing AmeriFreight!

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    TechStaff

    Reviewed June 1, 2024

    The rep that I dealt with was the most amazing woman. She was so helpful and she kept in constant contact with me. There was a time where she was on vacation, but it was gonna be right about the time AmeriFreight would be reaching out to find a driver. She made sure that another woman handled it for me. She also reached out to me. She was so helpful and kind. I couldn't have asked for a better person to help me with it. But the driver I ended up having did not speak a lot of English. So, I had no problem with AmeriFreight but I had problems with whoever they contracted to ship my car. It was hard to communicate with them. But I don't blame that on AmeriFreight.

    When the vehicle finally got out to California, I tried to contact the driver, and it was really hard to find a place to meet up with him. He kept saying that he couldn't come to our address because the streets were too narrow. I told him that there was not a space to park anywhere near here so he could just tell me where he wanted to meet. It took about an hour to try to find him. When I finally found him, he was on the side of the road, which in California with these crazy drivers, that was a little dangerous.

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    Response from AmeriFreight Auto Transport

    Thank you so much for sharing your feedback! A smooth shipping experience requires a great team effort. We're glad our customer service agent exceeded your expectations. We will continue working diligently with carriers to ensure improvements to communication throughout the process. Thank you for choosing AmeriFreight!

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    Customer ServicePricePunctuality & SpeedStaffRatesTransparencyTimeliness

    Reviewed June 1, 2024

    I kept calling AmeriFreight and they gave updates. The communication between the AmeriFreight representative and the truck driver and then the truck driver to myself was very responsive and very quick. The pick-up location is at Fort Drum, New York and the day it was awarded, the very next day was the pick-up date. In total, though, it took about maybe three and a half weeks. It was a little bit frustrating. I've shipped my vehicle before and I was given a specific date and time, and they were there on that specific date and time. But with AmeriFreight, the process was back and forth. I got a date but they didn't pick up that date and time. I was being told that they're still trying to figure out what carrier or I was told that I should increase my price, maybe and try and throw that bid out again.

    I started noticing that it was all about bidding. At first, I was told it was gonna be $1,200 and AmeriFreight would put it out there. They got a carrier and gave a date. But they never picked up the vehicle until I raised the bid to 1,900. That's when we had an offer and the date. The driver contacted me and we got it picked up. AmeriFreight is reliable.

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    Response from AmeriFreight Auto Transport

    We understand the frustration caused by the back-and-forth communication regarding your pickup date. Similar to how shipping rates can vary based on market conditions, carrier availability can also impact timelines. Our goal is to empower you to make informed decisions by presenting you with multiple carrier offers, just like presenting economy rates as a starting point. The customer remains in control to choose the offer that best fits their budget and timeline. Your feedback will help us as we work to improve communication between carriers and our team to ensure our customers receive timely and consistent updates throughout the process. Thank you for sharing your experience.

    Verified purchase
    PriceStaffRates

    Reviewed May 31, 2024

    The price was decent. The only issue we had was getting a driver in there to pick it up because it was in a remote location. But AmeriFreight addressed that the best way they could.

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    Response from AmeriFreight Auto Transport

    We appreciate your understanding regarding remote locations. Our team works hard to find the best solutions for tricky delivery locations. Thank you so much for sharing your feedback!

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    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed May 31, 2024

    I like the price of AmeriFreight and their availability ‘cause it was short notice when I needed to ship my vehicle. They were very straightforward and prompt. They answered any questions I had. It was overall a good experience. They gave me an estimate of the timeline over the phone and when the driver picked it up, he told me when it was gonna be there. I got what I paid for, especially if the vehicle shows up exactly how I expected it would the way it was shipped.

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    Response from AmeriFreight Auto Transport

    We appreciate you recognizing AmeriFreight's transparency and responsiveness. We strive to deliver a straightforward and informative experience, while getting your vehicle where it needs to be on time. Thank you so much for sharing your experience!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 31, 2024

    Very pleased with the shipment of my car from AZ to MO. The process was smooth and much easier than I thought. Raziah and Hannah with AmeriFreight were super helpful and responsive to my questions. Pick up and drop off was easy and the driver was very professional. Great communication through the process. Would definitely use again.

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    Response from AmeriFreight Auto Transport

    We understand first-time car shipping can be nerve-wracking! We're so glad our customer service team and the carrier helped make the process smooth sailing. Thank you for choosing AmeriFreight!

    Verified purchase
    PriceStaff

    Reviewed May 30, 2024

    From my first interaction, the customer representative was good. She was outstanding and if it wasn't for her, there's no way I would have dealt with AmeriFreight. It was the way that she articulated the service, the quality of engagement giving me assurance of it being a solid and secure process. They were very patient and stayed with me through my planning. The quote was competitive and reasonable, so I was very happy.

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    Response from AmeriFreight Auto Transport

    We take pride in our customer service agents' expertise and clear communication. It means a lot that your agent's efforts gave you the confidence to move forward with AmeriFreight. We're happy we could help navigate the planning process and deliver a competitive quote. Thanks for choosing us!

    Verified purchase
    Customer ServiceTechStaffResolution

    Reviewed May 26, 2024

    Amerifreight assisted with what amounted to a rogue driver with delays, shady practices, a horrible attitude and little communication. Apparently Amerifreight will no longer be doing business with that vendor due to this experience. Amerifreight made it right by assisting throughout the process and making sure my car made it to its location. Jennifer thank you for your help with that rogue driver.

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    Response from AmeriFreight Auto Transport

    We're so sorry you encountered an unprofessional driver, but we're glad we could assist and ensure your car arrived safely. Thank you for your understanding, and rest assured, we continuously evaluate our carrier network to provide the best possible service.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 24, 2024

    I had an RV shipped and then a week later I needed to have an SUV shipped. My drivers, Martin & Benjamin, were awesome, and stayed in contact with me throughout their trips. Jen at AmeriFreight was awesome too! Great experience and I would have no issues with recommending AmeriFreight to friends or family!!!

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    Response from AmeriFreight Auto Transport

    We truly appreciate you trusting AmeriFreight with both your RV and SUV. Stories like this motivate us to keep providing exceptional service. Thanks for recommending us!

    Customer ServicePriceStaffRates

    Reviewed May 20, 2024

    I had to ship my Car from VA to TX. I used Amerifreight, Christine ** not only helped me secure a great carrier that would pick up on my first date available, she helped negotiate me an even better offer and price lower than what the carrier originally offered. She followed up with me to ensure my vehicle was delivered without any issues. Christine was very professional and amazingly helpful!! If you’re reading this Christine, Thank You I am Absolutely Satisfied with your service!!!

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    Response from AmeriFreight Auto Transport

    Thank you for recognizing Christine's exceptional service! We understand the importance of securing a reliable carrier and a fair price. We're so glad to hear that you're absolutely satisfied with AmeriFreight!

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed May 20, 2024

    AmeriFreight was extremely quick. A lot of companies had open timelines but AmeriFreight was able to narrow down a timeline. They also had one of the best prices. The piece where I put in all the information to have that quote made for me was helpful. I knew what information I was needing as I was going back and forth. There were a lot of information missing and we were moving a vehicle to a place we weren't in. We had no clue about where dropping off was. But AmeriFreight very patient and considerate with us.

    The military moves at their pace. But once they're ready, you move at their pace. Our timeline was a period of a few days and it was all very uncertain. It was December, but we couldn't finalize it. We got the finalization two weeks before we needed to plan a move. It was quite a tight time and I was expecting a price jump. But even with the price jump, it was still below the other options. When they picked up my vehicle, the gentleman was very kind. I had a good chat with him as we were getting the vehicle set up. AmeriFreight would be my go-to if we were to move again.

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    Response from AmeriFreight Auto Transport

    Military moves can be unpredictable! We understand your tight timeline and appreciate your kind words about our team. We're happy that we could offer a competitive price and that the carrier provided a positive experience. Thank you for choosing AmeriFreight for your military move!

    Verified purchase
    Contract & TermsPunctuality & Speed

    Reviewed May 19, 2024

    I have worked with Harry ** two times now with the transport of my vehicles. Harry has been most accommodating in coordinating transport to fit my tight travel schedules. In both transport cases the arrangements were able to fit within my travel schedules (I was at both pickup and delivery locations). I would certainly involve Harry in any future transport needs.

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    Response from AmeriFreight Auto Transport

    We truly appreciate your feedback! Coordinating car shipping with busy travel schedules can be tricky, and we're happy Harry's attentiveness ensured a smooth experience. Thank you for choosing AmeriFreight twice, and for recognizing Harry's dedication.

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed May 18, 2024

    My AmeriFreight broker, Tim, was really good about answering my questions. I was a little bit confused when they gave me a quote of 850, then I had to understand the process more. It ended up being 900 something and they gave me a military discount for my son to whom I was shipping the car to. Then it went to 904. I was a worried mom and Tim calmed me down. He was also good about answering my texts. In the end, my experience of shipping a car to a military place went pretty good. It was transported from Texas to South Carolina.

    Considering it was a very small car, it didn't take up a whole lot of room, so the cost could have been a little bit less. But it was the going rate, so I understood. Also, I could have had a little bit more communication with the driver, but there was a little language barrier and he did better if I texted him than if I spoke to him on the phone. Aside from that, the car was picked up a day late and got there a day late. But then again, it was an estimation and the delivery went smoothly.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your experience, and for trusting AmeriFreight with your son's car shipment. We appreciate you highlighting Tim's patience and responsiveness in calming your worries. Shipping a car, especially for a child in the military, can be stressful. We're glad he could navigate the process with you. We appreciate your understanding regarding the slight delays in pick-up and delivery, as these can sometimes occur. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 18, 2024

    Everything from the pickup to delivery of my two vehicles was on point. KKK LUXURY LOGISTICS was very professional and had great customer service. The maneuvering of the equipment in the parking lot of my apartment complex by the young lady was truly amazing. I highly recommend this transport company to anyone looking for this service.

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    Response from AmeriFreight Auto Transport

    Thank you for the fantastic review! We strive for excellence in every step of the car shipping process, and it's rewarding to hear everything went smoothly for your two vehicles. We appreciate your recommendation and look forward to serving more customers like you!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 18, 2024

    They were good and pleasant. They were giving me information when I called or messaged them. The pickup was in Virginia and the drop-off was in Alabama. I was told one day, but the drop-off was delayed a few hours. It was understandable. The pickup was easy. That truck was not that big and my street was wide enough for the truck. The driver was able to get in and out of my neighborhood with no problem. The driver was nice, too.

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    Response from AmeriFreight Auto Transport

    We appreciate your understanding regarding the slight delay in delivery, and we're glad the driver was pleasant throughout the process. Thank you for choosing AmeriFreight for your car shipping needs!

    Verified purchase

    Reviewed May 17, 2024

    Henry from AmeriFreight was great to work with and made sure my car shipping experience went as smoothly as possible. He continued to check up on the shipment and was available when needed. I will definitely be using AmeriFreight for any of my future shipping needs. I will be recommending them to all my friends.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for your kind words about Henry! At AmeriFreight, we understand the importance of clear communication and ongoing support throughout the car shipping process. We're glad his attentiveness ensured a smooth experience for you, and we look forward to serving you again in the future.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed May 17, 2024

    I liked the open and fast communication channel with the agent and it made everything smooth for me. It was great. It took about five days for delivery and that worked fine for me. The driver communicated with me while they picked up the item, and once they got to my city, they made a phone call. It took about three hours before they got to my location. The driver was patient because I was not available and he had to wait for me to come to the location and deliver the item to me in person. It came in good shape, and the final price was the same as the quote.

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    Response from AmeriFreight Auto Transport

    Keeping you informed is important to us, and we're glad our communication made the process smooth for you. Thank you for trusting AmeriFreight with your car shipping needs!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 16, 2024

    The man I worked with at AmeriFreight, John, was really good and always available. The only thing that was not great was the tow once they delivered the vehicle. From my understanding, I didn't have to be at the drop-off location and that if no one was there to take the vehicle, that would be okay. They would just call me and send pictures. When the driver got there though, he started getting irritated that no one was there to help him take the vehicle off the ramp. And he said he was going to leave the car in the street. I had told him that he couldn't leave it there as there was no parking.

    We had to do a back and forth because he kept saying he was just going to leave then and not drop the vehicle off. Once he finally did, he sent me a picture and told me to send him his money. It just felt unprofessional to me. But that had nothing to do with AmeriFreight. They shipped my car for about 881 miles and their quote was lower than other companies. So I was impressed.

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    Response from AmeriFreight Auto Transport

    Thank you for your feedback. We take situations like this seriously, as a smooth delivery experience is our top priority. We'll be reaching out to the transport company involved to ensure such miscommunication doesn't happen again. We're glad AmeriFreight met your expectations for the long-distance shipping itself, and we appreciate your business.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 16, 2024

    I'm in the military and I needed to transport a vehicle. The person that I spoke with at AmeriFreight was very helpful. I was told that they would be flexible up to five miles near my home. But they could not drive to my home in Philadelphia. So I had to go out of my way to meet the driver, which is fine. They were on time. The driver was not helpful, though. I tried to ask him questions. I think English was his second language. But I called AmeriFreight and I was satisfied. The quote was accurate, too.

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    Response from AmeriFreight Auto Transport

    We're grateful for your military service and for choosing AmeriFreight! We appreciate your understanding regarding pickup flexibility in certain locations. It's great the driver arrived on time, but we apologize if there were communication challenges. We're committed to improving driver communication skills to better serve all customers. If you have any further questions or concerns, please don't hesitate to reach out directly.

    Verified purchase
    Customer ServicePunctuality & SpeedStaffHonesty & Transparency

    Reviewed May 15, 2024

    Harry was very knowledgeable and honest with explaining how the transport business works. He found me a driver for my vehicles within a day. The driver showed up on time and actually let me know he could deliver the vehicles a day early. Harry made the process pretty smooth and kept in communication the entire time. I was super hesitant because the last company I used to ship my vehicles put me through a nightmare- which is too long to go into on this forum. Suffice to say if I ever had to ship my vehicles again, I would call Harry and I highly recommend him and Amerifreight to anyone!

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Our team works hard to ensure a smooth experience, and we appreciate you recognizing your customer service agent's honesty and communication throughout the process. We're glad we could exceed your expectations. Thanks for recommending AmeriFreight!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 15, 2024

    The booking experience was right on target. One contact to AmeriFreight took care of our needs and staff were good to get back to us when needed. Our driver called us just to get acquainted with our needs well in advance of the pickup. He was there on time and we worked together to make the delivery the easiest for both of us.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your feedback on your recent car shipping experience. It's great to hear our team was efficient and responsive to your needs. Thank you for choosing AmeriFreight!

    Verified purchase
    Staff

    Reviewed May 15, 2024

    The person I talked to was knowledgeable and set up the transport really easily for me. I had a BMW Z4 2006 coming from Tampa, Florida to Michigan, and the pick-up was fine. During delivery, they got stuck at a low bridge and we had to drive about 15 minutes. Other than that, they had it there in just a little over 24 hours. That was nice.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight for your shipping needs! We're delighted that we could facilitate an easy transport for your Z4, despite the minor hiccup along the way. Your satisfaction is our priority, and we'll be here to help, should you ever need to ship another vehicle!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 15, 2024

    I had AmeriFreight arrange the moving of two vehicles for me, and it was simple. I told them what vehicle I had, and they gave me an unofficial price quote, and then reached out and told me when a carrier had offered to move the vehicle. Once AmeriFreight was out of the picture, the carrier took a couple days, and I never talked to AmeriFreight again until after the vehicle was delivered. In between, if I needed them, I could call, but I didn't need to because nothing went wrong. I definitely would not move a vehicle without using a company like them. I had a really good experience, and I'd use them again. I had an issue on the second time with the carrier, and AmeriFreight was the in-between and helped me out.

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    Response from AmeriFreight Auto Transport

    We appreciate your trust in AmeriFreight to handle the transportation of your vehicles. It's great to know that our services simplified the process for you, even during a challenging situation. We're here to lend a hand whenever you need assistance, ensuring smooth and reliable transportation every time!

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    Customer ServicePriceStaffHonesty & Transparency

    Reviewed May 14, 2024

    This company is outstanding! Great service, they explain everything to you. They are upfront with the cost. NO hidden fee's, no surprises. They stay with you all the way through the transaction. (John) was our representative and went above & beyond. The company that we met to take our vehicle from was on point, lots of communication from both parties. Never a problem getting in touch with any of them. I would do business with AmeriFreight again 100%!

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    Response from AmeriFreight Auto Transport

    It's fantastic to hear that you had such a positive experience with AmeriFreight! We're glad our transparency and dedication to customer service stood out to you. Thank you for recognizing John's exceptional service, and we look forward to assisting you with any future shipments.

    Verified purchase
    Staff

    Reviewed May 14, 2024

    This was my 3rd vehicle shipped from the East Coast to the Pacific Northwest by AmeriFreight. All three shipment experiences were exceptionally positive and what stood out to me the most was the friendliness and professionalism of the team members who all were excellent communicators and very responsive. My wife and I have recommended one friend that used AmeriFreight services and their experience was topnotch also. We will definitely use them again when required and will refer family and friend also.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for being a three-time AmeriFreight customer! We value your loyalty and appreciate you highlighting the professionalism and communication skills of our team.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 14, 2024

    Had an amazing experience with Mr Harry **. He had great communication and got my card to me early! I really enjoyed my experience and am very grateful for all the help Mr ** gave me. He made me feel like a member of the family. If you need your car moved make sure you ask for Mr.**!

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled Harry made you feel like family! His dedication to excellent customer service shines through in your review. Thanks for highlighting his efforts, and thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 14, 2024

    Was a great experience. They were very quick to respond. The driver was super friendly and did a very nice job getting my vehicle from Georgia to Michigan within a day or two. Would highly recommend. The operators at the service were great. The driver was great. They were very fast and delivering my vehicle. They made what was a very stressful situation with my father’s passing a very easy transition getting the vehicle moved.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're deeply sorry for your loss and grateful for the opportunity to assist during such a difficult time. It means a lot to us that we could make the transition smoother for you. Thank you for your kind words about our team's efficiency and compassion. Should you ever require shipping services again, we're here to help.

    Verified purchase
    Staff

    Reviewed May 14, 2024

    Our experience with AmeriFreight was a great one, Christine was very friendly, knowledgeable and reassuring on a process we had never experienced before. The hauler was very good about communicating and picked up our vehicle on time. He actually delivered the vehicle across country exactly one week after he picked it up. The truck we shipped was delivered in great shape.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're glad Christine's expertise calmed your nerves about the auto transport process. A timely pick-up, clear communication from the carrier, and a safe delivery is exactly what we strive for! Thank you for sharing your AmeriFreight experience!

    Verified purchase
    CoverageStaff

    Reviewed May 14, 2024

    I've arranged for 3 vehicles to be transported. FOUR STARS: The shipping of the two cars went smoothly, and on time. TWO STARS: The Airstream motorhome made it down to Florida just fine, but the driver made a wrong move once inside the storage area and hit one of the buildings with the back of the Airstream. There was damage to both. He refused to give his insurance info, and tried to convince the police he was not responsible for the damage. Better screening of drivers will help.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We are so sorry to hear about the damage to your Airstream during delivery. This falls far short of the service you deserve, and we sincerely apologize for the frustration and inconvenience it has caused. We've been trying to reach you directly to discuss the situation and assist you. Your satisfaction is our top priority, and we're committed to resolving this issue. Our Customer Service Manager can be reached at (678) 821-2653 or by email at r.jernigan@amerifreight.net.

    Verified purchase
    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffTransparencyFollow-Through

    Reviewed May 14, 2024

    The initial process was fairly simple to get a quote and to send out a request for a carrier, but that ended up being the only part that was stress-free and simple. The true amount to ship was much higher than quoted. The representative for AmeriFreight pressured me into accepting a carrier's offer by telling me that it was urgent to accept the quote before the carrier moved on to another offer. Once I agreed to the contract, then it seemed like the whole process came to a halt. I was daily calling my representative to get updates. The carrier was giving me pick up dates, but not following through and canceling. AmeriFreight was at times helpful to get through to the carrier to push for a pick up date, but often they would take my information and wait for me to call them the following day. This went on for about 9 days before finally having someone follow through and pick it up on a Sunday.

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    Response from AmeriFreight Auto Transport

    We're truly sorry for the frustrations you encountered during your shipping experience. The economy rate provides a starting point, but the final price can vary based on carrier offers presented to you. You have complete control to accept an offer or wait for one that fits your budget better. Our goal is to empower customers to make informed decisions without feeling rushed. We're taking steps to improve communication between carriers and our team to ensure timely and consistent updates for our customers. Your feedback is greatly appreciated.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 14, 2024

    The driver was great with communication. Picked up car with no issues and delivered a day early! Responded promptly to texts. Very friendly and would highly recommend! Front end service was a bit behind, not horrible, but driver was great. Car showed up with no issues. No complaints. Thank you.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're glad the driver exceeded expectations with prompt communication, early delivery, and careful handling of your car. While front-end communication can be improved, we're happy the overall experience was positive. Thanks so much for your feedback!

    Verified purchase
    PricePunctuality & SpeedStaffTransparencyCommunication

    Reviewed May 14, 2024

    Jeniffer kept me updated on what is happening. She guided me through it. She showed me what the quotes are looking like and who is the best carrier for me. The carrier Brian was the best we ever worked with. He is delivered in 2 days from CA to TX. He took good care of the car and communicated well. He was punctual and accommodating.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you recognizing Jennifer's guidance and exceptional service. A smooth transport experience relies on clear communication and a reliable carrier. Thank you for choosing AmeriFreight!

    Verified purchase
    Staff

    Reviewed May 14, 2024

    Excellent service. Picked up on requested day, delivered following day. Very efficient, courteous driver, meticulous inspection. Pleased enough to place another order. Highly recommended. These are precious cars for a museum and handled appropriately.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're honored to have transported your valuable Cadillac with care! Ensuring timely delivery and meticulous handling are top priorities here at AmeriFreight. Thank you for taking the time to share your experience.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 14, 2024

    I've used AmeriFreight three times now and each time has been great communication in the beginning, middle and follow up at the end of the process. The last two times I worked with John and he was very helpful and thorough. Even when one pick up didn't work out due to the warehouse my truck was stored in closed early, they found another alternative within a few days at no additional cost.

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    Response from AmeriFreight Auto Transport

    Thank you for being a loyal AmeriFreight customer! John is a valuable asset, and we're happy he consistently delivers exceptional communication and solutions.

    Verified purchase
    Customer ServicePriceRates

    Reviewed May 9, 2024

    The experience was very positive. Price, customer service. pick up and delivery. No complaints at all. Carovanzieus ** was very clear about every detail of the process, it was the first time I sent a car to a different state. It was easier than I thought. I wish I knew it before, I could have send it long time ago.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Carovanzieus is a great asset to our team! We're happy her clear communication helped ease your worries about shipping your son's car. AmeriFreight strives to make the process simple and stress-free.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 9, 2024

    I worked with Jessica **, order number **. This was my first time shipping a vehicle and it was so hassle free. I had received offers from a ton of other companies and it was getting overwhelming for me with all the messages they send. I chanced upon AmeriFreight in an article that listed it as one of the best and decided to give it a try. After I received the quote Jessica ** gave me a call and found me a driver the next morning who was ready to pick up my vehicle from El Paso Texas at 2:15pm, and it arrived in Auburn Alabama at 7:19am (05/07/2024 - 05/09/2024). Jessica went above and beyond to coordinate this for me despite me being out of the country and unable to make calls. It was really amazing working with AmeriFreight and Jessica. I would 100% recommend using them.

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    Response from AmeriFreight Auto Transport

    Thank you for giving us the opportunity to make your first vehicle shipping experience hassle-free! We understand how overwhelming it can be, and we're thrilled Jessica could provide you with exceptional service. We appreciate your recommendation and look forward to serving you again!

    Verified purchase
    Punctuality & Speed

    Reviewed May 8, 2024

    Timothy ** was efficient and was always ready to communicate. I got the best deal out of 9 other businesses I looked at and my truck was transported quickly. 11/10. If you need to ship a vehicle, use this company! My truck arrived in the same condition that it was picked up as. Tim is the bee's knees.

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    Response from AmeriFreight Auto Transport

    Wow, 11 out of 10? That's some serious praise! We're incredibly grateful to Timothy for exceeding your expectations and ensuring your truck's safe and speedy transport. At AmeriFreight, we appreciate customers who shop around, and we're happy you found the best deal with the best service.

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed May 8, 2024

    AmeriFreight’s price wasn’t bad. It was more reasonable. I had a price of about 200 higher but they were more highly reputable. I didn't want something bad to happen to the car so I was looking for a middle ground between a price and somewhere that was reputable and the price was better. I had a small issue with the scheduling, but they're usually packed. They're transporting thousands of vehicles, and I get that they’re trying to shove me. I was speaking to someone at the office who made things a lot simpler for me. I only gave the car away for pick-up but it was easy enough.

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    Response from AmeriFreight Auto Transport

    Finding the right balance between affordability and reputation is a priority for many customers. We're happy AmeriFreight offered a competitive rate while still maintaining a strong reputation. We understand the importance of clear communication, so thanks for letting us know about the scheduling hiccup. Our team is constantly working to improve our processes.

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffFollow-Through

    Reviewed May 7, 2024

    AmeriFreight was incredibly responsive and followed through on everything from the initial phone call through the final delivery. The reps were very clear and detailed about what to expect, how much it was gonna cost, and how the process worked. They were not pushy. When they said they would send out information, it was sent out immediately. When they said they would follow up, they followed up immediately as well. At every step of the way, they were absolutely spot on with doing everything they said they were gonna do.

    They picked it up a day early and dropped it off two days early. They called in to make sure that it would work for us. If we had said no, then there would have been no change, but it worked better for us with the revised schedule. They outperformed everything along the way. The quote was very accurate. I talked to other organizations and they were vague in how this whole process worked. I was pretty skeptical but I was blown away by how well this worked with AmeriFreight. I have one point of contact so I was able to call or email or text her, and there was always a response.

    One day, I emailed and called but didn't get a response. I got a call back from somebody else because it was on a Monday or Tuesday, and those were my contact’s days off. Instead of just letting those messages sit there till she came back, somebody else in the company picked up her messages and followed up so that I got a response. That is service above what I have come to expect from a lot of services. That is terrific on our end, especially under the circumstances where we were packing up our home, had to be on the road by a certain date, and if we couldn't get the car on a truck ready to go, then it was gonna delay our departure. They were delivered on every step of the way. It's such a delight when you find a company that delivers. I would recommend AmeriFreight to anybody who's considering doing something like this.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you so much for sharing your experience! We understand car shipping can be stressful, so clear communication and a smooth process are our top priorities. It's fantastic to hear our reps provided detailed information about the process and costs with no pressure. Early pickup and delivery options that fit your needs? That's what exceptional service looks like! We appreciate your kind words about our backup system ensuring prompt responses, even on off days. Finding a reliable car shipping partner is key, and we're thrilled AmeriFreight exceeded your expectations.

    Verified purchase
    CoverageTechPunctuality & SpeedStaffHonesty & Transparency

    Reviewed May 7, 2024

    I have had a couple truly horrifying moving/transport experiences. The memories of being lied to and cheated with no recourse leaves one scarred for a while. THIS transport is one that goes a long way to erasing the bad memories. The process was smooth and predictable - just as AmeriFreight said. All aspects of contracting, pickup and delivery were very performed. Once we were informed that a driver was engaged, we only had to sit back and wait (not too long). The driver was uber-professional and knowledgeable and chose a pickup and delivery spot that was close-by and very safe for the loading operation. Except for a crazy amount of dirt covering the car, it was in perfect shape when I got it back. This event went so well, that I sent another vehicle back in the opposite direction days later.

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    Response from AmeriFreight Auto Transport

    Wow, nightmare moving experiences are the worst! We're so glad AmeriFreight could help erase those bad memories. Our predictable process and network of professional drivers are what we take pride in, and hearing you felt secure throughout is fantastic! Thanks for trusting us twice with your vehicles!

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffTransparencyCommunication

    Reviewed May 7, 2024

    Amerifreight told me they could meet a window that the guy I was buying with would be able to be at home. They did not hit the window but fortunately enough, the person that was selling the car lived in a very nice neighborhood and was willing to leave the keys hidden on the car. Besides that little confusion with the pickup which was a unique situation with me having a very short window, everything else was great with Amerifreight. They dropped the car off within the day that they promised that they would have it delivered. The driver kept me updated. He contacted me multiple times on what the ETA looked like and the last contact was when he was about 30 minutes out. That was a quick process.

    I would consider Amerifreight again. I paid a little more than what I was going for with the other one, but it was based off them being able to meet that time frame. Communication is key and with AmeriFreight, they were great on that. That made the experience a lot easier than my experience a year ago with another provider that I couldn't get a straight answer when they were coming.

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    Response from AmeriFreight Auto Transport

    Thank you for your review! We take clear communication very seriously at AmeriFreight. It's great to hear the driver kept you updated on the car's arrival time. While unforeseen circumstances can sometimes impact pickup windows, we're happy your car was delivered safely and within the estimated timeframe. Thanks for choosing AmeriFreight!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2024

    ** Jen was very helpful and pleasant. She did a great job of walking me through the process and made sure everything was taken care of so that I didn’t have to lift a finger. She even called after my delivery to make sure I was happy with everything. Couldn’t be happier.

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    Response from AmeriFreight Auto Transport

    It's wonderful to hear that Jen provided such a smooth experience for you! We strive to make every step of the process effortless, and we're delighted we could meet your expectations. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 6, 2024

    I worked with Andre and he was very knowledgeable. Every time I call or text him, he was right there. We kept up with each other and he talked me right on through the process. I thought the quote they gave me was high but after talking to a couple of people, it was a good quote for me all in all. The pickup was very easy. I was really surprised that they didn't need more information other than an address of where the pickup was to be at. I live in South Georgia and the car was coming from Nebraska. It took them a couple days to get down here, but the driver got here a little bit sooner then he thought. I’d tell others to call AmeriFreight.

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    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight. We appreciate your recommendation and look forward to serving you again in the future.

    Verified purchase
    PriceStaff

    Reviewed May 6, 2024

    We've used AmeriFreight before and they worked out very well for us. The reps were very helpful and they went out of their way. Most recently, we had a change in plans and they were able to arrange someone to come pick up the car within a day's time, which was amazing. They're not the cheapest place but it was well worth it. If we need to have a car shipped again, we will use them.

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    Response from AmeriFreight Auto Transport

    Thank you for your continued trust in AmeriFreight! We're grateful for your loyalty and glad to have exceeded your expectations. Your recommendation means a lot to us, and we look forward to assisting you again whenever you need us.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 4, 2024

    My experience with AmeriFreight was good. Every time I had a question, the rep answered it. The vehicle was supposed to be here a day earlier. It got here a day late. It was supposed to be here on a Thursday. But it arrived on a Friday. That Friday, I was supposed to go hike up to the range and qualify, but I couldn’t. We had to cancel plans for the range and I missed out on going to Expert Soldier. But the vehicle got here in one piece.

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    Response from AmeriFreight Auto Transport

    We apologize for any inconvenience caused by the delay, and we're glad to hear that your vehicle arrived safely. Your feedback helps us improve, and we appreciate your understanding. Thank you for choosing AmeriFreight for your auto transport needs!

    Verified purchase
    Customer ServiceStaff

    Reviewed May 4, 2024

    The rep I worked with at AmeriFreight was very friendly. Her name was Hannah. She was very efficient. I really appreciated her personal touch and her ability to work with me and explain everything. I had one of my sons be at my home location because I at the time was visiting my son in Washington State. One of my sons signed off on everything when it was picked up. I had left Washington State the day before my son received the vehicle and on both ends, they both said the experience was fine. The transporter also messaged me. When I responded to him, he messaged back as well.

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    Response from AmeriFreight Auto Transport

    Hannah exemplifies our commitment to personalized service. We're happy she explained everything clearly and worked with you throughout the process. A smooth car delivery for both pickup and drop-off is what we aim for. Thanks for trusting AmeriFreight with your car shipment!

    Verified purchase
    TechPricePunctuality & SpeedStaffRatesTransparencyCommunication

    Reviewed May 4, 2024

    The quote from Amerisave was a little higher than some companies, and a little lower than others. So it seemed to be reasonable. I needed to get a car from the West Coast to the East Coast and they got it there early. I met the driver. He was a business owner and he seemed to take a lot of pride in what he was doing, so I wasn't surprised. He told me he might get there early. He also kept me updated where he was going across the country. I'd recommend AmeriFreight. It was an absolutely painless experience. Also, they didn't change the quote that they gave me. They didn't ask for more or less, and they explained every part of the price in detail.

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    Response from AmeriFreight Auto Transport

    Competitive pricing, early delivery, and a professional driver - that sounds like a perfect car shipping experience! We're glad AmeriFreight made it painless for you. A transparent quote with no hidden fees is what we aim for. Thanks for choosing us!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed May 4, 2024

    Jennifer, the agent that helped me, kept in contact with me and made things very easy. I was very happy with the service, even with the driver. He was very professional and transported my car earlier than I thought. He called me 3:00 am the next day to let me know he was gonna be early which was perfect. I hope I don't move again. But if I ever do, I know to call Amerifreight. I would highly recommend it.

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    Response from AmeriFreight Auto Transport

    Thank you for your kind words about Jennifer and our team! We're delighted to have made your shipping experience stress-free. At AmeriFreight, we're committed to exceeding expectations, and we look forward to serving you again in the future.

    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed May 4, 2024

    I had a lot of communication and follow-up with Amerifreight. There was a lot of exchange of information as to what I should expect on my end. They were very informative. They provided me with a bid that's the price that it was upon pickup and their price came in $700 cheaper than the next price that was "guaranteed". Once I received the quote, that was what I was sticking to. There wasn't a surprise hidden charge at the end.

    The pick up and delivery were trickier. The pick up happened sooner than expected. I happened to call in for an update and the rep told me there was another pickup that was happening 40 minutes from my place. Also, they weren't coming to my house for the delivery because our new location is in a smaller rural town. I have no problem driving up there to pick it up but we needed to know in advance because we're two hours away. They said 4:00 but it was around 5:00 to 6:00. But they pushed on to make it earlier because I was very insistent with that. I could have insisted that they drop it off at the house but it probably would have changed the price.

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    Response from AmeriFreight Auto Transport

    We're glad to hear that our team's transparency and information exchange met your expectations. Your understanding of the challenges in timing is truly appreciated, and we're grateful for your flexibility. Thank you for choosing AmeriFreight for your shipment.

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed May 4, 2024

    AmeriFreight gave me a lower price than what another company gave me and told me somebody could come pick up my car the next day. They put me in contact with the transporter who texted me that same day. They explained the price of it and gave me options. They told me about insurance and what insurance would cover what, and they were detailed about it. The dispatcher for that company was texting me the day before and told me who my driver would be and what time he would get there. She also told me if there were any delays, to let her know and she would get another driver out as soon as possible. The driver of the truck contacted me and told me he'd be an hour late. I was grateful that I had that communication.

    They brought the car directly to me. They left it because it was earlier than I expected them to, which was a bonus. They picked it up on Friday and I wouldn't be in until Monday, and they delivered it Sunday. I had somebody in place to pick it up and the driver gave her the keys and took pictures of it. Everything was handled well and I've recommended AmeriFreight three times.

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    Response from AmeriFreight Auto Transport

    Transparency and clear communication are key to a positive shipping experience. We're glad the carrier kept you informed throughout the process. Early delivery and a smooth handover are the icing on the cake! Thanks for recommending AmeriFreight!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesTransparency

    Reviewed May 3, 2024

    The customer service was topnotch and the rep was professional. He always checked to see if the driver was gonna pick up my car and updated me when he was gonna come pick it up. He gave good info. The driver’s timing of when he said the car was gonna be there was just a little off but it wasn't a big deal. He hit me up ahead of time to let me know that he was gonna be a few hours late. His truck wasn't allowed to be where the car was supposed to be delivered but it wasn't that far from where I had to pick it up. AmeriFreight walked me through the process and it was easy. The quote was fair. It seemed like AmeriFreight had the best price from other companies. They

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    Response from AmeriFreight Auto Transport

    Thank you for recognizing our commitment to top-notch customer service. While we aim for precise timing, we appreciate your understanding of the challenges that can arise in transit. Your feedback helps us improve, and we're grateful for your business.

    Verified purchase
    Customer ServicePriceFollow-Through

    Reviewed May 3, 2024

    I originally booked with another company and left a deposit then never heard from them again. Fortunately, two days before I had to leave, I found Amerifreight and they came to the rescue. The quote was reasonable, and it was worth it because they did what they said they were gonna do. They answered the phone when I called, and they kept me informed. I needed them within a 24-hour period, and my car arrived a day before they promised. I had one less thing to be concerned about. Overall, Amerifreight was great. I've left positive reviews of them because when they do good, they should be rewarded for that as well as the bad reviews that go up.

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    Response from AmeriFreight Auto Transport

    Your words mean a lot to us, especially knowing we could assist you in a time-sensitive situation. At AmeriFreight, we value integrity and reliability, and we're thrilled to have earned your trust. Thank you for recognizing our efforts, and we're here whenever you need us.

    Verified purchase
    PriceStaffTransparency

    Reviewed May 3, 2024

    AmeriFreight was responsive and transparent about their fees. The quote was reasonable for the distance though they tried a little bit of upsell. The carrier was a little unreliable at keeping in touch with me from the time that they had my car until the time that they delivered it, but they brought the car close enough to me. It was a large shipping truck so they couldn't get too close because of the side streets. I was happy with the overall experience.

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    Response from AmeriFreight Auto Transport

    We understand the importance of clear communication throughout the shipping process. We're glad our team was responsive to your questions and the carrier kept you informed about pickup and delivery times. While a slight delay with the carrier is never ideal, we appreciate you acknowledging their professionalism in getting your car to you safely. Thank you for choosing AmeriFreight!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 30, 2024

    Jen was friendly and genuine. She was quick to find an auto transport company to get my Jeep moved across country. She checked in with me often to ensure a smooth pick up and delivery. My vehicle arrived quick and truck drivers were professional while loading and unloading. I appreciate the opportunity to work with the team at AmeriFreight.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you so much for your kind words! We're thrilled to hear that Jen provided you with exceptional service and that your Jeep arrived safely and swiftly. At AmeriFreight, we take pride in delivering a seamless cross-country moving experience, and we're glad we could make your relocation hassle-free. Should you ever need assistance in the future, don't hesitate to reach out!

    Verified purchase
    Customer Service

    Reviewed April 23, 2024

    I had to ship my Dad's car from WA to TX with short notice. Jennifer ** made it happen with 48 hours' notice and communicated frequently and clearly throughout the process. While in transport to TX, my daughter's car broke down in West Texas, so I contacted Jennifer again. Both times, she was a pleasure to work with. Both cars arrived on time, and I experienced exceptional customer service from beginning to end.

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    Response from AmeriFreight Auto Transport

    Clear communication throughout the shipping process is essential for peace of mind. We're so glad Jennifer kept you informed every step of the way. We appreciate your feedback and thank you for choosing AmeriFreight for both car shipments!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 22, 2024

    I cannot emphasize enough how incredible my experience was with Jennifer **. Let me tell you, after tirelessly researching multiple companies to transport my car across various states, I am beyond grateful that I chose this one. And if you're ever in the same boat, I urge you to give them a call and specifically ask for Jennifer **. Jennifer is full of patience, kindness, and reliability. She went above and beyond to make everything as smooth and straightforward as possible, all while offering an incredibly reasonable price. If there ever comes a time when I need to move again, Jennifer will be the first person I reach out to without hesitation. Her exceptional professionalism and personal touch made a lasting impression on me. She truly made the difference and turned what could have been a stressful experience into an effortless one. Trust me, you won't be disappointed. Reference: **.

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    Response from AmeriFreight Auto Transport

    Thank you for such a glowing review about Jennifer. We're thrilled to hear she made your car shipping experience so smooth and stress-free. Her dedication to exceptional customer service shines through in your experience.

    Verified purchase
    Staff

    Reviewed April 22, 2024

    I had never had a car transported and was scared. Tim ** helped through everything. For the most part everything went well. The carrier driver was nice and assured me also not to worry. But it was my son's car and shipped to him in military and I didn’t want anything to go wrong. Nothing went wrong. All is good with this momma.

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    Response from AmeriFreight Auto Transport

    We understand how nerve-wracking planning to transport a vehicle can feel, especially for first time car shippers. We're so happy Tim was there to answer your questions and explain how the process works. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 19, 2024

    The car was delivered in good condition, but the pickup process was not handled well by AmeriFreight. The carrier did not show up on the scheduled day and then repeatedly delayed for several more days. The Amerifreight agent did not seem tuned in to what was happening. I asked for a small $50 refund to compensate for the extra hassle, but the agent did not respond.

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    Response from AmeriFreight Auto Transport

    Thank you for sharing your feedback with us. We're pleased to hear that your car arrived in good condition, but we're sincerely sorry for the inconvenience you experienced during the pickup process. We understand the frustration of delays and the importance of reliable service. We apologize for any lack of communication from our agent and for the inconvenience caused. We're currently investigating the situation and our Sales Manager has attempted to contact you. Your satisfaction is important to us, and we appreciate your patience and understanding.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed April 16, 2024

    The haulers shifted my truck into 4 wheel drive, ripped one of the CV Axles off. Fixed it myself for $130. Only wanted them to cover the cost of the part, nothing more. Broker won’t pay, the haulers won’t respond to the broker and insurance won’t cover “parts under the truck”. Never again. Look elsewhere.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're deeply sorry to hear about the inconvenience you experienced with your truck's axle. We understand the frustration of unexpected damages during transportation. We take such matters seriously, and we apologize for any difficulties encountered in resolving the issue. Your feedback is invaluable to us as we continuously strive to improve our services. Our Sales Manager has reached out to address your concerns and seek a resolution.

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 15, 2024

    I looked at a few of the bigger companies and AmeriFreight had the cleanest kind of system for the price and for the availability. My broker was very attentive. She followed up to see if the car was picked up and checked on me after the car had been delivered. She wasn't available on some of the days but the person she handed in case did a great job too. It was very seamless. For the delivery, they were gonna bring it here but the driver got a little confused. He parked a bit away and he asked for permission to just drive the car down. He drove it to one of my sister's new places.

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    Response from AmeriFreight Auto Transport

    We appreciate your thorough review and highlighting the clarity of our system for pricing and availability. Our agents are dedicated to providing exceptional service, and it sounds like yours did a fantastic job following up with you throughout the process, even when she wasn't readily available. Thank you for choosing AmeriFreight!

    Verified purchase
    PriceStaffRates

    Reviewed April 15, 2024

    The transport from Florida to Connecticut took five days, which was what AmeriFreight said. The driver and I met at a parking lot for the drop-off and it took about 10 minutes to get the car unloaded. It was simple. He was great and super friendly. AmeriFreight is a professional company from start to finish and their prices are fair.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We strive to provide a smooth and efficient car shipping experience from start to finish. We're so glad to hear that the driver was friendly and the car arrived on time. Thank you for your business!

    Verified purchase
    Staff

    Reviewed April 15, 2024

    The rep I spoke with was very nice to me and was able to help me do everything. The guy who brought me the car was really nice too. He was supposed to go to my place because that was the deal but the street where my house is doesn't allow big trucks so we met somewhere not that far. I was able to get the vehicle right away and there were no scratches.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your feedback regarding both your agent and the driver. We strive for exceptional customer service throughout the car shipping process. While the delivery location does sometimes to be adjusted due to access restrictions, we're glad you were able to meet the driver conveniently and take possession of your vehicle promptly and in pristine condition!

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed April 15, 2024

    My experience with AmeriFreight was 5-star. They saved me on a last-minute situation. I was trying to ship my vehicle and I started with another company. But my date got changed so I called the transport company and told them it was gonna be another month. I was two weeks out to ship my vehicle and they were not getting back to me. I was getting to the point where I was getting really nervous. I canceled the order and I started searching on the web, found reviews, and then got a gentleman from AmeriFreight on the phone.

    He heard my story and took a moment to stop me, interrupt me, and correct and educate me. It was at that moment I fell in love with this type of communication. We went through once I understood how it worked and then he was able to navigate me through the process by giving me some suggestions on how to put my vehicle in central dispatch and how to raise the price so that it would be more attractive to get the attention that I needed. He handheld me through the whole process and followed up like he said he was gonna do. Everything went smoothly for the most part and I couldn't be happier.

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    Response from AmeriFreight Auto Transport

    We're so glad we could help you in your last-minute situation! It sounds like the communication from our competitor fell short, and we're grateful for the opportunity to step in and provide a better experience. Educating our customers is important to us, and we're thrilled you appreciated the service and follow-through from our team.

    Verified purchase
    PricePunctuality & Speed

    Reviewed April 15, 2024

    There were some changes to the quote, but it didn't affect that much. They were expecting an early delivery, which we didn't want. But they ended up delivering it on time. The booking fees are good too. I got a different quote for a newer vehicle versus an old vehicle which was a good learning experience.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your feedback. We're happy the quote adjustments were minor and the delivery met your timeframe. We prioritize transparency and flexibility. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 14, 2024

    I had AmeriFreight ship a Dodge Challenger. My customer service experience was great. I talked to Melissa, and she was helpful. She gave me all these options. She saved me a little money towards the end. The first company couldn't come because the truck broke down and she called me again that day and she was like, “Yo, well, we found another company and they're cheaper but it got all positive reviews." So, I was like, “Cool. Yeah. We can do that.” The pick-up was smooth. The driver came and picked the car up on a Friday afternoon. He was like, “I'll be there Tuesday.” I got a call early Monday and he said, “Yo, is your family home?” I said, “Oh, you got here early.” So, we got the car quicker than I expected and there was no damage. The quality and the cost lined up. It wasn't super expensive but the service was great.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate your understanding about the first carrier's truck breakdown and are glad Melissa was able to find a replacement quickly. Thank you for taking the time to share your experience, and thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServiceTechPriceRates

    Reviewed April 14, 2024

    The gentleman from AmeriFreight gave me a price which I did not accept and I came back with another offer, which he said he would check. He called me back to let me know it was fine and told me how long the transport would take. He gave me information over the internet so I could track the actual movement of the trailer truck. I'm in Florida and the vehicle was picked up in Indiana. I bought it for my nephew and he was there. They took pictures. The vehicle was enclosed in the transport and when it got here, they took pictures again. The vehicle arrived safely and I went to pick it up. The gentleman was very nice. AmeriFreight is a good outfit to use.

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    Response from AmeriFreight Auto Transport

    We're happy to work with customers to find a price that works for them. Thank you for letting us know about the positive experience you had with AmeriFreight. We appreciate your business!

    Verified purchase
    PriceStaffRates

    Reviewed April 14, 2024

    I did a lot of research with a lot of different freight companies and found out that there are brokers and that there are carriers as such. Most of these companies are brokers and AmeriFreight is one of them. But they had a lot of good reviews and they were very responsive. They were very competitive in terms of their pricing and their process. I went with them and the transport was about a good 400 miles. They did it on time. It was about four days, and three nights. They were the ones that picked it up. They coordinated the pick-up with the carrier at the dealership in Ohio and delivered it to my house, door to door. It was fantastic. They took good care of the vehicle. I was very pleasantly surprised.

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    Response from AmeriFreight Auto Transport

    We're so glad your research led you to choose AmeriFreight for your recent car shipment! A smooth transport with great communication sounds like a success story. Thank you for your business!

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed April 13, 2024

    I needed to move my RV from Louisiana to Florida. I was thinking I'd be paying 1,200 to AmeriFreight and I ended up paying 1,500. It was a little bit more than the quote that their rep, Melissa, gave me, but it was not her fault. She had the transport scheduled for the end of the month, but we changed the date to sooner. So, she was in the process of doing it quicker and within an hour of talking to me and posting the pay a little higher, she found me a carrier. Melissa was awesome. She gave me all the steps on how everything works and she helped me with the insurance. But there was one time that I called and she was not available, so somebody else talked to me. That guy talked down on me. I know I didn't know a lot of things but he shouldn't have done that.

    The driver called me three days before the pick-up and the estimated time for the delivery changed but he communicated with me all the time. I asked him to put the car in the back of the house, but I realized when he got here that it was going to be difficult. And he took his time to try and put it in. In the end, he couldn't and it was not his fault. It's just that my backyard is tight and we already knew it was a 50:50 chance that it would happen or not, but he kept trying for 40 minutes even though I told him to just leave it in the side. All in all, AmeriFreight did what you they got to do and everything worked out how it was supposed to.

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    Response from AmeriFreight Auto Transport

    We sincerely apologize for the negative experience you encountered with another customer service agent. Clear communication is important to us, and we appreciate your patience with the process. We're glad Melissa found a carrier quickly and the driver made a great effort with the delivery! Thanks for choosing AmeriFreight.

    Verified purchase
    StaffTransparency

    Reviewed April 12, 2024

    We shipped an older relative's car for the first time, and we were so happy with how easy the process was. Our contact at Amerifreight answered so many questions from me and also my older relatives who were quite concerned. We also communicated directly with the driver, and he gave us updates for delivery. Nothing happened to the car. I would highly recommend them.

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    Response from AmeriFreight Auto Transport

    We're happy to hear that our team was able to answer your questions and make the car shipping process as easy as possible. Thank you for choosing AmeriFreight!

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed April 12, 2024

    We have had our cars transported numerous times across the country with other transport companies, and this was the best experience ever! Staff was always available to answer questions and the email updates were great. The communication was exceptional throughout the process and gave me a lot of peace of mind. I will always choose AmeriFreight in the future.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Your kind words truly mean a lot to us! We strive to make every car shipping experience the best it can be, and knowing we exceeded your expectations is incredibly rewarding. Thank you for choosing AmeriFreight!

    Verified purchase
    CoverageStaffRates

    Reviewed April 12, 2024

    I was very pleased with the service from Cristy **. She posted the ticket. The first driver couldn't post insurance, so she reposted. That ticket was picked up, driven down, and delivered with No problems. I was quite satisfied with the transport. I would recommend to anyone. American Freight is first rate.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you taking the time to recognize Christy's excellent service! We're happy to hear she found a carrier for you and that your car arrived safely. Thank you for recommending AmeriFreight!

    Verified purchase
    PriceStaffRates

    Reviewed April 12, 2024

    I did a web search first to find out what the possibilities were and then I contacted three or four companies. They were of different prices and AmeriFreight's was an acceptable price and the people who contacted me were very friendly, respectful, and quite helpful. The transport happened very nicely and I was quite pleased with the driver. The trucks about four cars, two stacked on top of two. We met in a Target parking lot before business hours and light rain and it all happened in 5 to 10 minutes.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We appreciate you choosing AmeriFreight for your recent car shipment! We strive to provide friendly, professional service at competitive prices. Thank you for taking the time to share your experience with us.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 12, 2024

    I had used AmeriFreight on a transaction last year. I called and I got Jennifer who was my representative and she was awesome. I decided to give her a call again for this transaction. I bought a vehicle from a dealership in Iowa and it's not an easy route. She did a great job trying to find somebody and I had to be a little bit patient with it. It was a little bit more than what I wanted to pay, though, but that was just what the market was bearing. I would use them again in a heartbeat. Jennifer has taken care of me now on two transactions and if I need something else, I'd definitely give her a call again.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    We're thrilled to hear that Jennifer provided you with two positive AmeriFreight experiences! Finding the right carrier can sometimes take some patience, but we appreciate your understanding. Thank you for your feedback and your continued business!

    Verified purchase
    Customer Service

    Reviewed April 12, 2024

    The broker did a great job at finding a carrier to move my car, Great communication, "Once again, congratulations! I will stay in contact with you until your vehicle is safely delivered. If you have any questions, please call me. Harry ** AmeriFreight Inc. (678) 608-0604"

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    Thank you for choosing AmeriFreight!

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    AmeriFreight Auto Transport Company Information

    Social media:
    Company Name:
    AmeriFreight Auto Transport Company
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    417 Dividend Drive, Suite D
    City:
    Peachtree City
    State/Province:
    GA
    Postal Code:
    30269
    Country:
    United States
    Fax:
    770 486 7429
    Website:
    www.amerifreight.net

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