AmeriFreight Auto Transport Reviews
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About AmeriFreight Auto Transport
AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.
- Money-back guarantee
- Ships more than just cars
- Discounts available
- No phone support on Sundays
AmeriFreight Auto Transport Reviews
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Reviewed Oct. 11, 2024
Great service and delivered my car in 4 days from LA to Detroit with no problems. Pickup was easy and I had a great customer service rep who walked me through the process. Car was delivered with no scratches or issues with ample heads up and time.
Thank you for trusting us with your car shipment! We’re so pleased that everything went smoothly, from pick-up to delivery, and that your car arrived without any issues. We hope to assist you again in the future!
Reviewed Oct. 11, 2024
Jennifer ** at AmeriFreight was AMAZING!!! The communication was above and beyond. The punctuality of dropping off and receiving our car was amazing. The driver was professional and kind, he was concerned for our safety while he was unloading the car and had us stay in a safe location and drove the car to us. We could not have had a smoother experience. I will be using Amerifreight for all my shipping needs now. Thank you Amerifreight!!!
We’re delighted to hear Jennifer exceeded your expectations with her clear communication and punctual service. Safety is always our priority, and we’re glad the driver took extra care during the delivery. We look forward to handling your future shipping needs!
Reviewed Oct. 11, 2024
The car was 4 days late and we couldn’t get any updates. I was wondering if it was sold for parts, or if something bad happened. This carrier did not come close to our house, we had to drive to a nearby city to pick up the car. Other carriers came right to our Main Street in the past.
We sincerely apologize for the delay in your vehicle's delivery and the lack of communication you experienced. We understand how concerning it can be when updates are scarce, and we’re sorry for any stress this caused. While we always aim to provide door-to-door service, there are times when carrier accessibility can be limited due to factors like road restrictions or truck size. We truly appreciate your understanding and will use your feedback to improve our service.
Reviewed Oct. 10, 2024
This was my first time ever shipping a car and was extremely nervous! The initial car shipping company we had bailed on us last minute and we were flying out the next day I absolutely panicked! Amanda was ever so helpful and friendly was able to connect us with a driver the very next morning! Packed the car completely full and was no issues at all. The driver picking the car up the next morning was very friendly and even gave us some extra time since we were running behind. The car went from Massachusetts to Colorado and arrived within 5 days and the driver dropping off the car extremely friendly! Highly recommend this company… Excellent customer service.. Reasonable price and my car was in great hands! Will definitely be using them again in the Future! Thank you AmeriFreight for making this process less stressful!
We know how stressful last-minute changes can be, and we're so glad Amanda could turn things around for you. Thank you for trusting us to handle your car shipment on such short notice!
Reviewed Oct. 7, 2024
Hannah was very helpful with everything in shipping my car from California to Ohio. It was a smooth process and I would absolutely contact her again if I need to ship a car. The price was a bit more than I was originally quoted but still a relatively fair price.
It’s wonderful to hear that your car shipment went smoothly. We appreciate your honest feedback on pricing, and we hope to work with you again in the future!
Reviewed Oct. 6, 2024
I chose this company because they were the cheapest quote over the phone and they promised specific pick up and drop off dates, and door-to-door service. It was none of the above. First they wanted more money, although I was able to negotiate ONLY $100 more than the original quote. Then after waiting all day they didn't pick up. I had to call the carrier who told me their truck was broken down. The company was able to find a different transport out of a different city, but again wanted more money. I said absolutely not and they came down to the previously agreed upon price.
Then the carrier, which the company on numerous occasions promised would drop off at my door, apparently couldn't bring their truck into my city and I had to drive 25 minutes to the next town over. If the company had just been honest and set realistic expectations I could have planned for all of this, but instead they told me what they thought I wanted to hear and left me in a bind when they couldn't deliver on their promises TWICE. They also always promised to call me right back, which usually meant I had to call them back the next day and leave a message. They were a nightmare to deal with. I do not recommend and I will not use them again.
We are very sorry to hear about your experience and the frustration it caused. We understand how disappointing it can be when expectations aren't met, especially with communication and pricing changes. We always aim to set clear expectations and provide reliable service, and it’s clear we didn’t achieve that this time. A member of our management team will be reaching out to you to discuss the situation further and ensure we address your concerns appropriately.
Reviewed Oct. 2, 2024
Hannah is a great asset to Amerifreight. She made sure I was assisted all the way through the transport process and very knowledgeable. When the delivery was complete, I assured her that I would recommend Amerifreight to my friends and family. The driver was congenial and helpful on the unload process.
Thank you for recognizing Hannah's efforts! It’s wonderful to hear that she ensured you were taken care of every step of the way. We’re grateful for your recommendation and look forward to assisting any of your friends and family you send our way.
Reviewed Sept. 30, 2024
Everything was great, special thanks to Raziah ** was awesome!! Timing, price, service, communication, advising, quality, everything was great I don’t have any complaints I really recommend them!! Transportation was awesome too, my truck was received without any issues, the driver have a great communication all time was informed me.
We’re happy to hear that Raziah provided excellent service and that the entire process went smoothly. Your recommendation means a lot to us, and we’re so glad the transport of your truck was flawless!
Reviewed Sept. 29, 2024
AmeriFreight got back to me. The person that I dealt with was good. Some of the others didn't get back to me right away. But I would not recommend AmeriFreight only because they were just a broker. The rep's pitch on the onset was great, but it fell apart after that. I realized since then that they're brokers. They said, “We'll ship it. We'll get this. We'll get that.” They put a quote together, and it came in higher than the quote was. It is what it is. But I felt that they made the deal and that was it. They moved on. I would deal with the actual subcontractor after that. Not AmeriFreight. The car got there, but I don't know how much they had to do with it. So, it's not something I'm, “They were awesome. You gotta speak to Jennifer. She's awesome.” I wouldn't know if I stood next to her. I had one conversation. She was very diligent following up to get the sale, but after that, it was done.
Jennifer said she would be with the project the whole way, and no problem. That was the last I heard of her after I signed up. That was the only disappointing part. I tried to leave messages for her about when the shipping date was, what this is, what that is. But I never heard back from her. Not even a response that somebody else is taking over. I don't know if she left the company, but that is what it felt like. She just evaporated. That was the only thing that was bad.
I had to ask AmeriFreight, “Where's my car? Did it get picked up?” I got a call from the freight company AmeriFreight they subbed it out to after the car was picked up and shipped. They asked me if I had a car and if the car was picked up, and what the call was. It was odd because they should know what they picked up. I don't own the car yet. I bought a car online, and they come pick it up. But there was no, “We picked up a car.” It was after the fact. The car was already on board.
We truly apologize for the communication issues you experienced during the shipment of your vehicle . Keeping our customers informed throughout the shipping process is a top priority, and we’re sorry you didn’t receive the follow-up and updates that should have been provided. Your experience doesn’t reflect the high standard of service we aim for. We will be working to improve our communication practices so that future customers feel supported at every step. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Reviewed Sept. 29, 2024
I moved out of state. I went through some companies online and I picked AmeriFreight. Their customer service was good. Everything went well in our experience with them.
Thank you for trusting us with your out-of-state move! We’re happy to know everything went well, and we hope to assist you again if you ever need us in the future.
Reviewed Sept. 29, 2024
AmeriFreight's customer service reps were good. There was only one small problem. The transporter, when he apparently went through Lawrence, Kansas, was on a toll road, and my vehicle was on the back of it with the license plate. They took a picture of it and sent me a bill for $8 and some change. It hasn't been taken care of yet. We've tried to call them to no avail. It's probably one of those things where you'll just pay the eight bucks and move on. Talking to this data canvas has been a little difficult. The driver was great, and the transport took what they said it would. The cost was a little high, but it was the first bid that came through and it was timely fashion. It worked out well.
We're glad the overall transport went well, though we regret the minor toll issue. We’ll look into that with the carrier, and we appreciate your patience. Thank you for sharing your feedback!
Reviewed Sept. 28, 2024
I have a daughter who's studying over in LA and I wanted to ship the car out to her to get back and forth. I did a Google search. I got a number of quotes and AmeriFreight was very responsive. Also, the pricing was competitive. The gentleman who I had been liaising with was very responsive and continued to be responsive along the way as well up until they find somebody to pick up the car. They seemed like a friendly outfit to work with and they were insured and it's all good. It was a full-size car transport vehicle, and we met at a local Walmart so the driver had more room to maneuver. There were no issues. It's right down the street from me. It was very easy to meet. He was on time. Overall, AmeriFreight did a great job.
We're thrilled to hear that the transport process was easy and met your expectations. We always aim to make vehicle shipping hassle-free, and it's great to know everything worked out perfectly. Thanks for choosing AmeriFreight!
Reviewed Sept. 28, 2024
Dealing with customer service was very fast, quick, and easy. It was all via email. The quote that they gave me was very fair. It matched up with what they quoted my neighbors. I would highly recommend Amerifreight if someone needs to transport a vehicle.
We’re so happy to hear that the process was easy and that our pricing met your expectations. Thank you for choosing AmeriFreight and for recommending us!
Reviewed Sept. 28, 2024
The first person I talked to at AmeriFreight was nice. She encouraged me to use the company because of her personality. That's important to me - customer service. I was very pleased with my first experience with them. I used them again but the second experience was bad and nobody's called to apologize to me. They picked up from Atlanta on Friday and were supposed to drop off in Texas on Monday, but it didn't come until Thursday.
AmeriFreight brokers out to different companies, and the second company they brokered it out to was horrible. I couldn't get answers and they were late picking the car up. AmeriFreight knew I was having problems and they should have called and apologized. The first time, they called and asked if I got my car. But since they knew I was complaining the second time, they didn't call. I wasn't even trying to be mean. I was only asking when my car was coming and where it was but I couldn't get any information on what was happening with my car. The person who was nice was off work, so nobody acted like they knew what was going on. I asked if I would get a discount but the person said the contract said it could be 48 hours later than what I signed.
Thank you for taking the time to share your experience with us. While we’re happy that your first shipment went smoothly, we’re truly sorry to hear about the issues with your second shipment. We understand how important communication is, and it’s disappointing that we didn’t provide the support you needed during that time. Although delays can sometimes happen, we understand how frustrating it is not to have updates, and we should have kept you better informed. We value your business and will work to improve our follow-up process to avoid similar situations in the future.
Reviewed Sept. 26, 2024
This was my first experience transporting my car and John and the rest of the AmeriFreight team made it really easy! My car was delivered a little late (the driver said there was a truck issue) but the AmeriFreight team followed up and kept me informed. I'd recommend this company!
Thank you for sharing your experience! We’re glad the team kept you updated throughout the process, even with the minor delay. We hope to work with you again in the future!
Reviewed Sept. 26, 2024
Not having good luck with AmeriFreight, my car was picked up over 48 hours ago and is to be shipped 594 miles and all I can't get the reason why it hasn't been delivered. I would never recommend this company. I don't understand why they are rated so high.
Thank you for sharing your feedback with us. We're sorry to hear that you were concerned during the shipping process, but we’re glad we were able to speak with you directly to address your concerns. We’re happy that your vehicle was delivered safely and within the estimated delivery window. While we understand the frustration of not having constant updates, we're glad the shipment went according to plan. Your feedback is important to us, and we appreciate your understanding as we strive to provide the best service possible.
Reviewed Sept. 24, 2024
I have used Hannah with Amerfreight to ship my vehicle cross country twice now and both times she has helped me get quick and fair quotes for shipping, and all of the interactions have been hassle-free. I will definitely use them again, there have been no issues either time.
Thank you for your continued trust in us, Hannah is a fantastic member of our team, and we’re glad she was able to assist with both of your vehicle shipments. We’re happy to be your go-to for car shipping!
Reviewed Sept. 24, 2024
I highly recommend this company. From start to finish...EVERYTHING went smoothly! There were no surprises. Very transparent. If you are looking for an honest and reputable shipping company to transport your motorcycle, look no further. Go with AmeriFreight. You won't be disappointed. I am 100% satisfied and will continue to use AmeriFreight for all of my future shipping needs.
Thank you for your glowing review! We're thrilled that everything went smoothly with your motorcycle transport. It's always a pleasure to provide a transparent and hassle-free service, and we look forward to helping you with future shipments!
Reviewed Sept. 22, 2024
Good service! I needed to be able to ship my car from home to college. It could have been a stressful process, but Robin worked with my and my parent's schedule. I was surprised at the quick turnaround delivery time. Very professional and my car was delivered in good condition!
We’re so glad Robin could help make your transition to college stress-free! Quick service and safe delivery are always our priorities, and we're happy to have met your expectations. Best of luck with your studies!
Reviewed Sept. 20, 2024
Jen ** (Order #: **), once again, saves the day. I called her frantically at 10 something pm and she was there to take my call and assist on a payment mishap with the driver. AmeriFreight is a wonderful company, staffed by helpful, fast-acting employees. I would choose them over and over again if I need to have cars moved.
Thank you so much for your kind words! We're thrilled Jen was able to assist you during a stressful moment. It’s always our goal to make the process as smooth as possible, and we’re honored to be your go-to for car shipping needs.
Reviewed Sept. 18, 2024
Great service, fast reliable and professional. Shipped from California to Ohio, the process of contacting the carrier for pick up and drop off went smooth. The customer support team made sure to be available throughout the process. The items in my car were as well not damaged and untouched. I would definitely trust them again with my vehicle.
Thank you for your wonderful review! We're thrilled to hear that your shipment went smoothly and that our team provided the support you needed throughout the process. It's great to know that your vehicle arrived safely and in perfect condition. We appreciate your trust in us and look forward to working with you again in the future!
Reviewed Sept. 18, 2024
I used AmeriFreight for a recent car shipment across the country. I shopped around a bit and went with them because it seemed like the cheapest option, but after the bidding period it ended up about the same as other services price wise. Extremely poor communication on both ends of pickup and delivery. Delivery was delayed about 72 hours post original estimate, and each time I had to call them to confirm delivery wasn't happening that day (after waiting around all day for a delivery that didn't happen). I spoke with multiple different people at the company and no one really had any idea what was going on, they would say they would call me back and then I had to reach out again when inevitably they didn't respond. No one really cared.
I had such a bad experience there and they didn't offer any financial compensation or even say they were sorry or would try to improve in the future. The one positive is my car eventually did arrive without damage. I normally don't write reviews, but don't mind spending some extra time to advise others to stay clear. You may luck out with sub-contractors that actually do their job as promised, but I personally will not be taking the risk again with them and would rather work with a company that takes some ownership of the product they deliver.
We're very sorry to hear about your disappointing experience, and we apologize for the lack of communication and delays you encountered. This falls short of the high standards we hold ourselves to, and we regret that we didn’t meet your expectations. A member of our management team will be reaching out to you shortly to address your concerns and ensure your feedback leads to meaningful improvements. Thank you for bringing this to our attention, and we hope to resolve this for you.
Reviewed Sept. 18, 2024
I needed a transport service 'cause I was doing a PCS move, and I chose AmeriFreight because it fit my price range. I did an online quote, then I was able to get in contact via phone with a rep named Hannah. She gave me information, and I was able to get it booked from there, just talking to her on the phone. It was a very easy process. The pick-up location was at my parents’ home. It was scheduled on a Thursday, then a man showed up, took a lot of pictures of my car, made sure that there was no damage, got a good look beforehand, drove down the vehicle, and drove away. He seemed like a nice guy, and my car came right to my street.
Thank you for trusting AmeriFreight with your PCS move. We’re pleased to hear that the process was easy and that Hannah provided you with all the info you needed. It’s wonderful that everything went according to plan, from pick-up to delivery. We’re grateful for your feedback!
Reviewed Sept. 17, 2024
I was nervous about using a transport service, especially after reading all the reviews about cancelled pick-ups from other companies. I needed to coordinate my travel plans with the delivery of my vehicle. I landed on AmeriFreight after doing my research. Katie answered all my questions and explained the process thoroughly. Everything went as planned from presenting my quote to pickup to delivery.
We're so glad to have helped ease your nerves during the shipping process! It’s great to hear that Katie could provide the reassurance you needed and that everything went smoothly. Thank you for choosing AmeriFreight. We’ll be here if you ever need us again!
Reviewed Sept. 17, 2024
Maleah ** volunteered information about shipping cars from California to New Jersey that no broker from another company offered. She and other team members of AmeriFreight kept in contact with me while car was being shipped. When car was late for delivery, AmeriFreight contacted transport dispatcher and notified us when car would arrive. Maleah was the only broker among 8 from various shipping companies that answered my questions clearly. Her company has high reviews--she is one of the reasons!
We’re so happy to hear that Maleah and our team were able to provide you with clear information and timely updates. Customer communication is something we take pride in, and it's wonderful to know we could stand out in that way. We truly appreciate your kind words and your trust in us.
Reviewed Sept. 16, 2024
I’m military, and I was moving across the country. I used AmeriFreight on my previous move across the country three years ago and had a good experience, so I used them again. This time, my wife and I had a Ford Edge (a crossover SUV) shipped, and it went smoothly. I could request a closed transport if I wanted it, but we were fine with an open transport, and the driver they contracted was professional. We communication with him, and I got the car at the right time frame that I was looking for. My wife had a rental car at the time, so they met us at the rental car location so she could drop the rental car and pick up our car.
Thank you so much for choosing us again! It’s always a pleasure to assist returning customers, especially during something as important as a cross-country move. We're glad to hear the process was smooth and that the timing worked out well. We look forward to being there for your future auto shipping needs.
Reviewed Sept. 15, 2024
I purchased a vehicle in another state and I needed it to be transported to my location. I ended up with AmeriFreight using online search and feedback. The transport was from Michigan to Strasburg PA. It was scheduled for three days. They got here in two. I've had other companies deliver a vehicle and because of the truck or the size of whatever they were carrying, they could not deliver it to my location, so I would have to meet with them somewhere on an expressway or highway nearer. These guys were able to bring it down to my street.
In terms of delivery, all that was very smooth and easy to schedule. They kept me in contact all the way. We coordinated a date for pickup. It went seamlessly. I had delivery pictures. I had return pictures. The guy brought the vehicle down to my house. It was a day earlier. So, I was pleased with the whole delivery. In terms of pricing, it's a little high, but the location where I was purchasing the vehicle wasn't a large destination. It was a little town in Michigan where it wasn't quite as easy a route. The nearest big city was Detroit. So, they had to go out of their way to go get it. So overall, I'm pleased with the whole pricing and the delivery. The final pricing was spot on. I paid what was quoted to me.
Thank you for trusting us with your vehicle transport! We’re glad to hear the delivery was smooth and even arrived ahead of schedule. Navigating smaller towns can sometimes be tricky, but it’s great to know our team got your car right to your doorstep. We appreciate your understanding on the pricing and are happy everything met your expectations!
Reviewed Sept. 15, 2024
AmeriFreight was very professional and knowledgeable. And they want to clean up the industry. I had a situation where I've had two other freight carriers do some shady stuff. And I read a review on AmeriFreight. It was my last attempt to try to find a transport. I called them and talked to someone that I felt that was very knowledgeable about the industry, explained to me some of the things I went through and what they don't do. Also, I liked that they didn't ask me for my credit card first to initiate the transport. Everyone else I talked to, before a sentence, they wanted my credit card. I just said, “Okay. That doesn't sound right.” I would read their reviews, and people would say, “Never use them. The guy never shows up and trying to get more money from me.”
The industry needs some regulation to a certain extent. They wait until the last time people need a vehicle transporter, and they would say, “Something's wrong with our driver. We're gonna find you someone else.” They find the other driver, and try to charge us extra. This is across the board. But AmeriFreight was very detailed on what was going on. The lady I talked to was very professional. When she wasn't there, there was somebody else that picked right up what she was doing for me. The rep emailed me what my transport's status was. I liked that. The transport guy that I dealt with was also professional. He arrived there when we needed him. Probably could have been a U-Haul, rented one of those trailers, but it would take too long. I had some time to do it. That's why I thought it would be easy to find a good freight car carrier.
AmeriFreight told me how much they would charge me, talked to the carrier, and he showed up on time. He had a couple of delays because of traffic and it was the holiday season weekend. But he communicated with me, and showed me his identification. That was very professional. I was very comfortable with that. I watched him how he loaded the truck. He knew what he was doing. So, I said, “Okay. I'm in good hands then.”
Thank you so much for sharing your experience with us! We’re glad we could provide the level of professionalism and transparency you were looking for. We understand how frustrating it can be when other companies fall short. We always aim to provide clear communication and keep our customers well-informed, and we appreciate you giving us the opportunity to assist with your transport needs!
Reviewed Sept. 15, 2024
My initial discussions with their coordinator Katie were excellent. She made everything easy and understandable and told me the entire process. About a week later after the request for bids went out she called me with options. The trucking company she helped me choose was reliable and on time. There was some slight delay with car delivery (one extra day) due to a Truck break down, but that was entirely out of Amerifreight Control. They followed up with me by phone and email from initial pickup and later to see if it was delivered. That was a nice touch to keep up with the delivery process. Overall, anyone hesitant to use Auto Shippers can feel comfortable using this company. Highly recommended.
We’re happy to hear that Katie provided such excellent service and kept you well-informed throughout the process. Despite the minor delay, it’s great to know everything else went smoothly. Thanks for recommending AmeriFreight. We appreciate your trust!
Reviewed Sept. 15, 2024
I searched on the internet for the best car carriers and AmeriFreight was one of the top three. I called two of them and I got pricing. The price from the other one was a little bit lower, but they were hard to deal with. AmeriFreight was responsive. They called back and kept in touch from the time I got the quote. So I went with them. Rose kept in touch with me. With the other companies, I got somebody different every time I called. It was confusing or they didn't call back. Rose stayed my contact the whole time. The driver that they had was fantastic, kept in touch every step of the way, and let me know where it was and when it was gonna be there. That contact was really good too. Their rate was a little bit higher. It was competitive. It was 100 more than some of the other ones I got, but it was well worth the customer service they provided.
Thank you for choosing us! We’re glad Rosie could offer the consistent communication you were looking for, and that the driver was equally reliable. We're honored to have earned your trust and hope to serve you again in the future!
Reviewed Sept. 15, 2024
We were moving so we had to ship some cars and at some point, I had to choose the company. There was one lady in the office at AmeriFreight, Christine, who I connected with over the phone. She was the one lady that I felt like I could talk to if anything happened and made me feel a little bit safer. We did the transport twice and there was an issue the very first time we did it. And she wasn't available because she was at an emergency when I called her, which happens. But everyone else who was trying to answer their phones was a hot mess. So I explained that to the woman I was working with later. She escalated it because it was unnecessary how people would just brush us under the rug. The driver made me run to the bank with a toddler to get cash when Zelle and Venmo were appropriate for it, which was not okay.
Christine reported it and we had a conversation with the higher-ups. So that was taken care of again by her but no one else. So I hesitated to use AmeriFreight again. But Christine was good at taking care of everything and taking action, which was why I went with her again. And she made sure everything was right the second time. She's the only person there who knows what she's doing. The transport was from New York City to Los Angeles. So, it was coast to coast. The first one took about a week. But the second one was from Colorado. So that only took a day. It was very quick.
Thank you for your honest feedback and for giving us a second chance. We’re so glad Christine was able to step in and make sure everything was taken care of after the initial issue. It’s great to hear that the second transport went smoothly and that you felt confident working with her. We truly appreciate your trust in us and look forward to helping you again in the future!
Reviewed Sept. 15, 2024
AmeriFreight is great. I used them to move a vehicle and a motorcycle. They have responsive customer service. The rep I worked with was very attentive and responsive and gave information at the time that was accurate but then, ultimately, was more than accurate. I would choose AmeriFreight over any of the other companies. By my experience, they were great.
We’re so pleased to hear that your experience with us was top-notch! We strive to provide accurate and timely communication, and it’s wonderful to know that we exceeded your expectations. Thanks for choosing AmeriFreight!
Reviewed Sept. 15, 2024
I used AmeriFreight back in 2021 and I've used them three times. Their customer service was great. The drivers were good too. We had an issue with drop-off dates, but it wasn't a big issue. I didn't want them to deliver on Sunday. We arranged for Monday. But it was better for him to get to his next appointment that had a hard deadline. We made arrangements for the Sunday drop-off once he arrived. I was a little surprised with the cost 'cause it had raised since 2021. But I understand the economy is different. But I was pleased. I really needed the car there. I felt satisfied with the cost to get it there and I appreciated the service.
Thank you for your continued trust in us! It’s always rewarding to work with returning customers. We’re glad we could adjust the delivery to suit your needs and that you found the service worth the cost. Looking forward to serving you again!
Reviewed Sept. 15, 2024
I talked to a couple of the gals at AmeriFreight and they were magnificent. But it's not stated that AmeriFreight is a broker. It's a bit deceiving. What they do is they go and wait for people to call them when it's getting close to the time to deliver. The quote I was given which was 1,200 was what the transportation company wants and there's a broker fee on top of that which I did not know. When I figured out what was going on, it was too late. The driver was phenomenal but you can't go to them on your own. That's how the business works.
We apologize for any confusion you experienced during the shipping process. Transparency is a top priority for us, and we always strive to ensure that customers understand both our role as a broker and the pricing structure. While we’re glad the driver delivered excellent service, please rest assured that we will continue to work on improving our communication to prevent misunderstandings. We appreciate your feedback and the opportunity to improve!
Reviewed Sept. 14, 2024
From the start, working with Michaela was a pleasant experience - she was informative, courteous, never pushy and provided me with a competitive price. She set me up with NA Transport and truck driver, Paul, to have our car picked up by 11 am, Tues. 8/6, and the truck showed up at 10:35 am that day. Paul was courteous, and carefully inspected the car, handed me a copy of the report, and meticulously loaded it onto the truck. The car arrived in-tack on Sunday 8/11, around noon, one day early.
We’re glad to hear Michaela made your experience so positive! It’s fantastic that everything went as scheduled and that the driver provided such great care in transporting your car. Thank you for your trust in us!
Reviewed Sept. 14, 2024
The AmeriFreight team communicated well and were responsive to all of my inquiries. They answered emails and returned calls in a timely manner. I would recommend them. My car arrived as scheduled with no issues. I didn't anticipate the car to be so dirty but I guess that's the nature of transporting a car in an open truck.
We’re happy to know your car arrived as scheduled, and we appreciate your understanding about the nature of open transport. It’s great to hear that our communication and responsiveness met your needs. Thank you for the recommendation—we’re here whenever you need us!
Reviewed Sept. 14, 2024
We had the best experience ever. Before Amerifreight we contacted many other companies, but we were not able to secure any deal. With Amerifreight our car was transported from Cal. to Georgia and back to California after one year. The service was very smooth, accurate, reasonable price, and extremely friendly. I will recommend Amerifreight to any American trying to have a Peace of mind transporting their car across the state. Sales person, drivers, and communications were extremely helpful.
We're thrilled that we could help make the transport of your daughter's car such a smooth experience! It’s great to hear that our team was able to provide the peace of mind you were looking for. Thank you for the wonderful recommendation!
Reviewed Sept. 14, 2024
Customer service rep was very helpful; they kept me in loop as it came closer to the date of pickup. Car was picked up and arrived at its new location on time. The transport driver was accommodating and explained everything. He actually arrived a day early which worked out very well. Price was reasonable for the distance we shipped the car.
We're glad the timing worked out perfectly for you! It’s wonderful to hear the driver’s flexibility made the process even more convenient. We’re happy that you were satisfied with the service and pricing. Thank you for choosing AmeriFreight!
Reviewed Sept. 14, 2024
We shipped our vehicle from Florida when we needed it in Connecticut. Choosing the broker, Amerifreight, was the hard part. But once we've chosen them, it got easy. I had the transporter meet my friends who picked up the vehicle because I wasn't going to be there to do it.
Thank you for trusting us with your vehicle transport! We're glad to hear that everything went smoothly and that coordinating the pickup with your friends worked out well. Let us know if we can help with any future moves!
Reviewed Sept. 14, 2024
I was happy with how everything went smoothly. The pickup was in Berkeley, California, and the drop-off was in Putney, Vermont. The transport was gonna take six days. I had a couple of phone calls with AmeriFreight just to update me about what was happening, and I was impressed that they could pick up the car with no one at the house. The car was behind a gate and the gate had to be opened and cars were in the driveway. It was a little complicated, so I was impressed that the driver was able to do that. I had him drop the car off at a gas station right off a highway, so he didn't have any issues with the size of his truck. When truck arrived, the driver got the car down and I thanked him and he took off. It was very good, and the car looks fine. The quote was accurate too. I'd recommend AmeriFreight.
We're so pleased to hear that everything went smoothly with your coast-to-coast transport! Managing tricky pickups can sometimes be a challenge, but it’s great to hear our team handled it with ease. Thank you for the recommendation, and we hope to assist you again in the future!
Reviewed Sept. 14, 2024
I had a very positive experience with AmeriFreight. I had my car break down far from home. I searched on Google and looked at a few companies, but AmeriFreight seemed to have the best reviews for what I needed. They seemed very attentive to what their customers needed. They would comment on reviews that were left on Google. I gave AmeriFreight a call and the operator was very helpful in getting the transport scheduled. In under about three hours, she got it confirmed, then someone picked up the car the next day and drove it from Atlanta, Georgia to Pittsburgh, North Carolina. The way they got it set up was very efficient. The transport took 24 hours and there were no problems on the drive. We did the 600 deposit, and it was a very reasonable rate for an interstate car transport. Everything was great. I would definitely do it again.
We’re delighted you had such a positive experience with us! Efficiency and attentiveness are our top priorities, and we’re happy to hear the transport was arranged quickly and went smoothly. We’d be glad to help you again whenever needed!
Reviewed Sept. 13, 2024
Provided great service. Driver was very nice and professional. Car arrived without incident. I scheduled pretty much last minute. Was able to leave my car with neighbor. They picked up in reasonable time frame. Car was delivered about 4-5 days later. I had never done this before and wasn't sure what to expect. Prayed for the best and my prayers were answered.
Thank you for giving us an A+ grade! We’re thrilled everything went smoothly, especially with your last-minute scheduling. It’s wonderful to know that your car was delivered without a hitch, and we appreciate you choosing AmeriFreight!
Reviewed Sept. 13, 2024
AmeriFreight was great! This was our first time shipping a vehicle.. Vehicle pick up in NY was great! When car reached destination in AZ. Quoted price and 30 minute time frame. When we arrived to receive our car, we were charged $100 extra by driver. We were paying cash. I’m not sure driver was being honest, but Amerifreight was great to work with.
Thank you for taking the time to share your experience! We're thrilled to hear that everything went smoothly with AmeriFreight, and that the pickup and overall service met your expectations. We're sorry to hear about the unexpected charge from the driver. Our team will be looking into this matter further.
Reviewed Sept. 13, 2024
-Quick response. -Very knowledgeable. -Thorough explanation of the entire process. -Great follow-up/updates from the time the order was placed until the truck was delivered. -Always available to take my calls & answer my questions. If I find myself needing to transport another vehicle, I won't hesitate to call Harry at AmeriFreight.
We’re so glad Harry and the team could provide the responsive and knowledgeable service you were looking for! Thank you for trusting us with your F-150 transport. We’ll be here whenever you need us again.
Reviewed Sept. 12, 2024
This was the car for my 22 year old daughter. The trucker had her drive to another city to drop off the car! His excuse was that he has a large truck and there are narrow roads in our neighborhood, yet we've had big trucks pick up cars close to our house, and even if he didn't want to come to the neighborhood, there are plenty of places in Seattle to meet her. Then when car got to New Orleans, he had her again go well out of her way to a sketchy truck stop to retrieve the car. I'm now wary of using AmeriFreight again.
Thank you for sharing your concerns with us. We’re currently looking into the details of your experience, as this is not the level of service we aim to provide. While our goal is to offer door-to-door service, it is location permitting due to challenges large trucks face in certain areas, such as narrow roads or local restrictions. Typically, if an alternate location is needed, the carrier should find a nearby safe location for pickup or delivery. We apologize for any inconvenience your daughter experienced, and a member of our management team will be reaching out to discuss this matter further.
Reviewed Sept. 12, 2024
I got my car delivered a day ahead of schedule, but the driver expected to be tipped. I wasn't informed about this expectation and tipped him $60 on the spot. It would've been better if I had been told that tipping the driver was recommended, as well as the appropriate amounts. Also, I would've appreciated if I had at least one communication while my car was in transit, just to ensure that everything was ok.
Thank you for your feedback. We're glad to hear your car was delivered ahead of schedule. We sincerely apologize for the lack of communication during transit and, most importantly, for the issue with the driver expecting a tip. Tipping is entirely optional, and drivers should not request or expect it. We will certainly look into this matter to ensure that it doesn’t happen again. Your input helps us improve, and we appreciate you sharing your experience with us.
Reviewed Sept. 12, 2024
The driver refused to meet me at the pickup location and refused to meet my friend at the delivery location. Please make sure this particular driver meets customers at pickup and drop off locations in the future. My experience with AmeriFreight was good but I was dissatisfied with the driver of the truck.
Thank you for sharing your experience. While our goal is to provide door-to-door service, it is location permitting, as some areas can be challenging for large trucks due to restrictions, narrow roads, or low-hanging trees. Typically, if an alternate pickup or delivery location is needed, the carrier should communicate this ahead of time. We apologize if that communication was lacking in your case and will be looking into the matter. We appreciate you bringing this to our attention, and we’re glad to hear your overall experience with AmeriFreight was positive.
Reviewed Sept. 12, 2024
I received personalized care from start to finish. My car made it home in one piece for which I thank AmeriFreight. I would only add more communication to know where my car is at each step, but other than that I do appreciate and thank their professionalism and care. Trusting that my car was in good and safe hands was very important for me.
Thank you so much for trusting AmeriFreight with your vehicle and for sharing your experience! We're thrilled to hear that your car made it home safely and that you felt well taken care of throughout the process. We also appreciate your feedback about communication, and we’ll work on improving that aspect. It means a lot to us that you felt your car was in safe hands, and we look forward to assisting you again in the future!
Reviewed Sept. 12, 2024
Biggest issue was not knowing if they were going to get a driver for the car. Amanda was good at getting everything started but after calling the day prior it turned out nobody was assigned again. Leaving me to wonder if they would have ever called. Anyway she was very nice and got me a driver. I had to leave the state and my biggest concern was leaving my vehicle and the driver bailing. I was told that they can meet the timeline with no issue. I made sure about a month prior to do all the communication and booking and was told I wouldn’t see anything until a week before. So the day before with still nothing is why I specifically was stressed out. Then fast forward to the driver not showing up for a day and a half after we left the state and I had no choice to leave the car since the driver apparently had an almost 40 hour traffic delay.
But he grabbed the car and got it to us the following day after we arrived to our destination and I could tell he seemed like a good driver/contractor. The biggest issue in all of this is me not knowing if the car was going to get picked up and make it to me. If it had been picked up within the previous agreed upon window and delivery was when it should have been it would be a 5 star experience. Outside of the driver and all that weirdness Amanda and AmeriFreight themselves were good but this is a review of my entire experience including the driver that was chosen. Overall at least they didn’t cancel and leave me hanging with having to travel to go get my vehicle and ship it with someone else. Thank you again to Amanda **. You're the reason for the 4/5 star review.
Thank you for your detailed and honest feedback. We’re glad Amanda was able to help and that your vehicle ultimately made it safely to you, but we sincerely apologize for the stress caused by the uncertainty and delays in your shipment. We understand how frustrating it must have been to experience the last-minute confusion, and we’ll certainly take your feedback to improve our communication and scheduling processes. Your patience through the situation is greatly appreciated, and we hope to provide a smoother experience if you choose to work with us again in the future.
Reviewed Sept. 12, 2024
Initially I was fearful to ship a car from Colorado to California, because this was something I had never done before. We met the driver nearby our home in a larger space than our neighborhood - we took photos and watched the driver load the vehicle. It was loaded with care. The process went smoothly. The car was picked up the afternoon on a Monday and was delivered safely to our daughter in CA on Thursday afternoon.
It’s understandable to feel hesitant when shipping a car for the first time, so we’re glad we could make it a smooth experience for you! Thank you for sharing your story, and we’re happy your daughter received her car safely and on time.
Reviewed Sept. 12, 2024
We had never shipped a car before, and Raz was extremely helpful, explaining the process to us, and staying on track of our request. In the end, it worked out perfectly! I would use them again. Excellent contact with the driver and payment was easy. The process itself is strange in that you cannot schedule too far ahead of time, but customer service helped us stay updated.
Thank you for your wonderful review! We’re glad Raz could walk you through the process and that everything worked out perfectly. We’re here whenever you need us again, and we’re happy you had such a positive first experience shipping a car!
Reviewed Sept. 12, 2024
This was easy. Thank you for delivering my car to VA from CA for a fair price. I had a number I could call each step of the way, and the driver was in direct contact for delivery. He even washed my windshield for delivery. Thanks for a job well done.
We’re delighted we could make your coast-to-coast shipment so easy and efficient! It’s the little things — like direct communication and that extra windshield wash that make us proud of the service we provide. Thank you for your feedback!
Reviewed Sept. 12, 2024
The AmeriFreight team was awesome. Easy booking. Agreed upon price. Showed up when they said they would and the cars arrived early at the destination. Also, the team stayed in contact every step of the way. What more can you ask for in an auto delivery service? Thank you AmeriFreight.
Thank you for trusting AmeriFreight to transport your vehicles across the country! It’s great to hear everything from booking to delivery went smoothly and on time. We truly appreciate your kind words and look forward to working with you again.
Reviewed Sept. 12, 2024
The estimate given was well below what my initial costs were going to be. The person I was working with was very helpful and persistent. I believe her hands were tied with the way that this company operates. It was later explained to me that the quote that I was given was the lowest quote for a similar route within the last six months. A more appropriate method of quoting would be to give the average of the actual cost for a similar route within the last six months. I was disappointed and figured that AmeriFreight would be different given the positive reviews they had online. Ultimately I ended up paying $85 more than the quoted price, but had to wait approximately one month and to be persistent that I was not going to move from my price before I could get the vehicle moved.
Thank you for sharing your feedback with us. We’re sorry to hear about your experience with the pricing, and we want to address your concerns. A member of our management team has attempted to reach out to discuss this matter further, as we’re always striving to improve our processes and ensure our customers are satisfied. We appreciate your patience throughout the process and would like the opportunity to address any remaining concerns you may have. Our management team can be reached at (770) 814‑6314 or s.smith@amerifreight.net. Thank you.
Reviewed Sept. 12, 2024
My representative John was amazing and so was the carrier! Everyone was communicative and contributed to this being a seamless experience. The carrier picked my vehicle up from my house and took it to its destination right away. He delivered it on time and in perfect condition. The price was also unmatched. I don’t believe that I would have found anything that compared to the price. I would use this company again and would refer to others!
We’re so happy John and the team made the process smooth and easy for you! It’s wonderful to hear that everything went perfectly with your shipment, and we’re honored to have earned your recommendation.
Reviewed Sept. 12, 2024
Katie and her team went above and beyond for me! I moved from California to Michigan. Every call center agent that helped me along the way was exceptional. The third party that picked my car up was acting a bit weird BUT Katie and her team worked with them and made it so easy. I would recommend this company to anyone moving. Thank you Katie and everyone that helped. (I spoke to another woman but failed to write her name down and she deserves so much credit for helping me so please look the information up) and then Patrick followed up with me just to make sure my car got dropped off perfectly. I love you guys!
Thank you for your incredible review! We’re so happy Katie and the team could step in to ensure everything went smoothly with your move from California to Michigan. It was our pleasure to assist you, and we appreciate your recommendation!
Reviewed Sept. 12, 2024
The gentlemen who picked and delivered my trike was on time, and went out of his way to ensure that I received it in the condition that it was picked. Though it was an extremely hot day, the driver didn't loose his calm and ensured that the vehicle was off-boarded scratchless. Excellent customer service and experience! If I have a need in the future, would definitely do business again.
We're thrilled to hear that the driver took such good care of your trike and made sure it arrived in perfect condition despite the weather! Your satisfaction is our top priority, and we look forward to working with you again in the future.
Reviewed Sept. 12, 2024
Took a while to get a driver and then was told at pickup he needed to drop two days prior to us getting there. So had no choice but allow to drop but payment was not made until we got there and saw condition of car. It was in covered trailer so no issues with the car other than trying to find the spot it was parked in.
Thank you for sharing your experience. We apologize for the miscommunication and any inconvenience caused by the timing of the drop-off. We're glad to hear that your car arrived safely and without any issues. We appreciate your patience and understanding, and we’ll work on improving carrier communication to ensure a smoother process for future customers.
Reviewed Sept. 12, 2024
Broker I was paired with was extremely helpful. However, I was told that my car would not be driven a once I received my vehicle. That didn’t seem to be the case. Seat, wheel and gear covering had been altered and foot rest inside of my vehicle was broken. Once I explained the issues it was told to me that due to the vehicle being dropped off a week ago there was nothing that could be done. When I indeed let the broker know once I got to my vehicle. Although, I’m extremely grateful I received my car in one piece. I just wish there was more protecting me from the aftermath of the company’s mishandling.
We’re sorry to hear about the concerns regarding your vehicle’s condition. After reviewing your order, it seems the car was placed in storage due to no one being available at the scheduled delivery time. We do take these matters seriously and are glad your vehicle was ultimately delivered safely. Please feel free to reach out if you have any further concerns.
Reviewed Sept. 9, 2024
Maleah saved the day for us! We were struggling to find a transport company to ship our car from CA to MI. We called AmeriFreight and Maleah took care of everything. The process was smooth and went exactly as she said it would. She was honest, professional and took care of every detail. Maleah turned a very stressful situation into a perfect experience.
We're so glad Maleah was able to step in and make the transport process stress-free for you! Her dedication to providing honest and professional service is something we value, and it’s fantastic to hear she turned things around for you. Thank you for choosing AmeriFreight!
Reviewed Sept. 9, 2024
From the time we were in contact with Amerifreight, the communication was consistent. They communicated along the way letting us know every move. The driver who transported our motorcycle was professional, did his job & assured us everything would be OK. Expectations were exceeded as the delivery took 3 days instead of one week. Thank you Amerifreight for your superb service. We would do it again with you.
Exceeding expectations is always our goal, so it's wonderful to hear that your motorcycle arrived earlier than expected! We’re glad the communication was consistent and that the process was seamless. We appreciate your kind words and look forward to working with you again.
Reviewed Sept. 6, 2024
AmeriFreight made transporting my car as easy and stress free as possible. In less than 3hrs Robyn was able to get transportation for my vehicle for the very next morning. My car went from CA to TN and arrived a day early. My vehicle was picked up around 11am on a Wednesday in TN, and arrived to the Bay Area, CA at 9am Friday morning. The transporters called me when they were here to pick up my car and the day before they arrived, they called to tell me they would be early. They also called when they were about 30 mins away as a heads up. Very professional and my car arrived in the exact condition it left in. I was very impressed on how quickly my vehicle arrived. I will definitely use them again in the future and recommend them to anyone who needs their car transported. Order #**.
We’re so glad to hear that Robyn helped make your car transport easy and stress-free! It’s wonderful that the communication from the transporters kept you informed every step of the way, and that your vehicle arrived safely and even ahead of schedule. We truly appreciate your recommendation and are happy to have earned your trust!
Reviewed Sept. 5, 2024
I contracted w/ a diff. Co. to transport a truck I purchased from family member in Oregon, to my home in Mich. We wanted to be there, and we only had a three day windows, 2 days in we still hadn't heard from broker that a carrier has agreed to the job. If I didn't have a confirmed carrier before the last day ended I was gonna drive it home, I had enough vacation scheduled, but wife was against me driving alone. Didn't want to come herself, and refused to fly home by herself! (women!) So she got on phone and AmeriFreight had us a carrier contracted inside an hour, got my truck yesterday, no extra cost. Very satisfied, didn't have to spend 36hrs driving!
We’re glad we could help secure a carrier quickly and save you from the long drive! It's great to know everything worked out as planned, especially with a tight timeframe. Thanks for sharing your experience and trusting AmeriFreight with your transport needs!
Reviewed Sept. 4, 2024
Trying to navigate the auto shipping market, I found myself flooded with offers and bids that would not stop. I carefully tried to check reviews, which a lot of people weren't that nice and had to base my decision on my homework and phone conversations I had along the way. SY from Amerifreight was professional, courteous and walked me through the whole process. Upon receiving my vehicle, I realized, I made the right choice!
We appreciate you sharing your journey through the auto shipping process. The amount of information and offers can be overwhelming, but it’s fantastic to hear that Sy’s professionalism and care helped guide your decision. We’re glad your car's arrival confirmed your choice in AmeriFreight!
Reviewed Aug. 30, 2024
I would use AmeriFreight again if I need to. Setting up the transport was very good. Also, the driver let me know where he was and was accurate.
Thank you for sharing your experience! We’re pleased that everything from scheduling the transport to receiving updates from the driver was handled efficiently. We’d be honored to help with any future auto shipments you may have.
Reviewed Aug. 30, 2024
My agent was Sy. He overcharged me then when I called him out on it, he told me he was gonna refund it for 2 weeks, never did. Then the driver kept my car 4 days on his lot before he let me pick it up. DO NOT USE THEM.
Mr. Longstreet, We’re glad we had the opportunity to connect with you and resolve the issue directly. Ensuring customer satisfaction is our priority, and we appreciate your feedback as it helps us improve. Thank you for allowing us to address your concerns and provide you with a partial refund.
Reviewed Aug. 30, 2024
AmeriFreight has reasonable prices, and the lady I worked with was really good. I moved from Ohio to Arizona and I needed my car shipped out because I flew to Arizona. I called AmeriFreight on a Thursday and my car got picked up that Monday, and then by that Wednesday, I had my car. The driver and I were texting and calling. He was very communicative as well as swift with the delivery. I was very pleased with how fast and easy it was. I got my car faster than I ever could have expected, and it was great. Everything was in perfect condition.
The speed and ease of your car’s transport to Arizona is exactly what we aim for with every shipment. We’re pleased the communication with the driver was smooth and that your vehicle arrived even faster than expected. Thanks for choosing AmeriFreight!
Reviewed Aug. 29, 2024
I had to call back AmeriFreight a few times just to confirm details. Everybody was surprisingly friendly. And everyone that I talked to seemed to have the exact information. They keep very good notes. Everyone was on the same page. And that was very helpful. They communicated when they were bringing our car, and we met them easily. It was pro.
We understand how important it is to have all the details lined up, and we’re glad our team’s coordination and communication met your expectations. It’s great to hear that everything went smoothly. Thank you for choosing AmeriFreight!
Reviewed Aug. 29, 2024
My transport with AmeriFreight went great. Coordinating the transport was very easy. I talked to someone at AmeriFreight and they gave me a day and time when it could be picked up. I was also able to call the driver and he said where he was going to meet me. Everything went well.
It’s great to know that the coordination for your vehicle transport was smooth and straightforward. We aim to make every step as easy as possible, and it’s rewarding to hear that our efforts met your expectations. Thanks for choosing AmeriFreight!
Reviewed Aug. 29, 2024
I talked to Rosie at AmeriFreight and I liked her. She called right back and gave me a price that was good. The guy who showed up was awesome. They were having some construction down the street and he came. I told him my son told me he didn't know if the car would start. He said, "No problem. We got this." The car started up then he put it on the transport. The delivery worked out perfectly. I was very pleased. I'm moving, and I hope everything else goes as smooth in this whole thing. I can't think of anything they could have handled better. It was stress off of my plate. We drive back and forth to Florida and my brother is thinking he might ship the car this year because I told him what I paid and how fast AmeriFreight did it.
Moving can be stressful, and we’re pleased that our service helped reduce that stress for you. It’s fantastic to hear that the pickup and delivery went off without a hitch. Best wishes for the rest of your move, and thank you for recommending us!
Reviewed Aug. 29, 2024
I was relocating and AmeriFreight gave me the best price for transporting my car. It was pretty easy to set up with them and they were very straightforward. Also, I didn't pay anything until they had the best quote, while the other company I talked to wanted a down payment beforehand. AmeriFreight's driver was really professional and nice. In the end, the quote they gave me was accurate. All in all, their service was fast and we had no problem. The pickup and delivery were secure, everything was on time, and I didn't feel like they were taking advantage. I even called back the rep I talked to and I thanked her for their service.
It’s great to hear that the process of setting up your car transport was straightforward and hassle-free. We’re pleased the pricing was transparent and the service met your expectations. Thank you for recognizing our commitment to honest and efficient service! We look forward to assisting with any future car shipping needs you may have.
Reviewed Aug. 29, 2024
There was a cool dude and an awesome hauler, and everything went great. The car was down in Oklahoma and I was down there and saw it and it was perfect. The guy did a great job. Anybody that I know is gonna ship something, I'd let them know about AmeriFreight.
It’s fantastic to hear that everything went smoothly with your car shipment. We’re so glad that the carrier met your expectations and delivered your car in perfect condition. Thank you for recommending us to others!
Reviewed Aug. 29, 2024
I needed to transport a vehicle from Oklahoma home to Louisiana. I went online, did some searches, and then my phone kept blowing up. The only person I ended up trusting was Russ. He did a phenomenal job. He was open with me, and he explained what was happening and why all these people were calling me and what they were trying to do. I checked it on Better Business Bureau as well. AmeriFreight picked up the vehicle on a Tuesday and got there the following evening. The transport ended up being about six hours more, but the driver called and they were in communication. It was fine.
Dealing with AmeriFreight, they were honest. The biggest, scariest part even after dealing with honesty was the guy who picked up the vehicle. I didn't realize that he didn't speak English. I was saying things and he was not paying attention, then I realized he was about to take my vehicle and it might not end up where it ended up. In fact, my son started crying 'cause he had all kinds of golf clubs in the vehicle. It was from my deceased father-in-law. So, it was a big deal and until that vehicle was received at my house, it was nerve-wracking even though Russ gave me a lot of comfort over time. I was assured that the guy probably just didn't speak English, which is why he wouldn't talk to me. I was still scared, but I appreciated it and it ended up working out. AmeriFreight did fine, and all in all, it was a good experience. I highly recommend it. I definitely recommend to friends.
Trust and communication are crucial in our industry, and we're glad your customer service agent could provide both during your vehicle’s transport. We appreciate your patience and understanding regarding the language barrier, and we're pleased the vehicle arrived safely. Thank you for your recommendation and for your trust in AmeriFreight!
Reviewed Aug. 27, 2024
My car was shipped (for a third time with the same company) from Florida to New Jersey within 3 days. Great service. On time pick up, clear communication, on time delivery and great price! Not a scratch on my car. Henry was very helpful on the phone in book the appointment. Don't look beyond this company. Super reliable.
We truly appreciate your continued trust in us for your car shipping needs. It’s great to hear that everything went smoothly, from pick-up to delivery, and that Henry provided excellent service. We’re proud to be your go-to company, and we’re always here to help with your future shipments!
Reviewed Aug. 23, 2024
Very happy from start to finish with the service I received to ship two cars at the last minute. A bit overwhelming trying to navigate through all the companies that provide this service. Decided to go through this one as it was highly rated. The communication between the company and myself, and the driver and myself, was way more than I expected.
We're so happy to hear that your last-minute car shipping needs were met with such positive results. It's our goal to provide a seamless experience, even under tight deadlines. Thank you for choosing AmeriFreight and for your kind words.
Reviewed Aug. 22, 2024
Hannah from Amerifreight was great. Picked up phone when I called first time. Continued to communicate until a driver was found for vehicle. And continued communications until delivery. Excellent customer service. I would definitely recommend AmeriFreight
It's wonderful to hear that Hannah made such a positive impression on you. We're fortunate to have such dedicated team members who prioritize customer satisfaction. Thank you for your kind words and recommendation.
Reviewed Aug. 21, 2024
Our car was delivered in time and undamaged. The person who transported our car provided good communication calling frequently to provide updates as to when the car would be delivered. The process went better than I had anticipated and I would recommend this car transport service to others in the future.
A timely delivery and a safe arrival are what we strive for every day. We're so happy that our communication met your expectations, and we're honored that you would recommend us to others. Thank you for choosing AmeriFreight!
Reviewed Aug. 19, 2024
Most of the companies were offering the same thing but AmeriFreight was more responsive. I deal with other brokers and they don’t hold the people who work for them accountable so they never call back and check whether someone called. I had to cancel another broker even though they scheduled me earlier and I went with AmeriFreight. They checked with me and made sure whoever was assigned to deliver my car was responsive. Plus, they were upfront with the price. I left my car with a family member and they contacted my family for the pickup. The drivers were there on time and called to give me an update on when the car would be delivered. My wife was here when the car was delivered and everything went fine. It was delivered when they said they were supposed to be delivered.
Thank you for choosing AmeriFreight after your experience with other brokers. We’re glad to hear that our responsiveness and accountability made a difference for you. It’s good that the entire process, from pickup to delivery, went smoothly. We’re always here to assist you with your future transport needs!
Reviewed Aug. 19, 2024
When we are moving from New Orleans to Virginia, I looked for companies that had very high reviews from a number of sources, and AmeriFreight and a couple of others were on there. I noticed that AmeriFreight had the highest number of 5-star reviews and the comments were very good. Coincidentally, somebody who lives here in the same condo who had also talked about car transport said she would pull the paperwork from when she had her car transported from California to Ohio. She did and told me it was AmeriFreight.
I put in a request for a quote and in a few minutes, AmeriFreight called back and gave me the nitty-gritty right up front including stuff that no one else even mentioned, that it's a big process and you can't guarantee a price. It depends on the driver, the season, and the time. They gave me an idea of what rates probably were in the high season versus low season. I went with them and it worked out perfectly. The price was exactly what I expected. When I talked to other people who had had cars transported, they thought it was very reasonable. AmeriFreight also kept calling and checking. Nobody dropped anything.
We’re so glad that you chose AmeriFreight for your move to Virginia. It’s great to hear that our upfront and transparent approach met your expectations and that the process went smoothly. Thank you for your trust. We'll be here for any future auto transport needs you may have!
Reviewed Aug. 19, 2024
AmeriFreight explained everything very well to me. But I didn't listen to parts of it and wound up getting scammed by somebody else in the process. I got a call and it was from the AmeriFreight number. They said that they had a truck in the area and they could pick up the 4th or the 5th. I set it up and we had to give a deposit on Cash App. We did that because AmeriFreight had told me we'd have to deposit. I didn't realize that I should have only done the deposit with them.
This carrier ran us around. They told me if I wanted it delivered that day, it would be be $1,900 instead of the 900 and something dollars it was supposed to be. I told them no and that I wanted my deposit back. We went through Cash App to get our money back. AmeriFreight told me that they would have never called me from the number that was listed. They call from their individual numbers. They also told me who to talk to to get my money back. Then we weren't getting any bids on our shipping. AmeriFreight explained to me that it's too far out of the way on both ends and if we made one end easier then we might get bids. Once we did that, we had two offers immediately. We drove farther to pick up the car and the carrier that they used was fantastic. They communicated and got the car there sooner than they said and the quote wound up being competitive with anybody else. AmeriFreight did a good job and I would recommend them.
Thank you for sharing your story. We’re sorry to hear about the initial hiccup, but we’re glad we could help you navigate through it and find a solution. It’s wonderful to know that everything worked out in the end and that the final transport was smooth. We appreciate your recommendation!
Reviewed Aug. 18, 2024
When I was talking to the guy from AmeriFreight, he broke down the whole process of how the transport process works so I wouldn't be confused on where my car was going and how I would be paying. He was great. The car was picked up on a Saturday and it was dropped off on Wednesday of the following week. With AmeriSafe, you don't have to worry about anything and it's safe to use.
We're delighted to hear that you had a positive experience with AmeriFreight. We're glad that our team was able to provide you with clear information and a smooth transportation process. Thank you for choosing us for your car shipping needs!
Reviewed Aug. 18, 2024
When AmeriFreight got my car to its destination, the final price was a little bit more than I expected. The automated system that gives you a quote when you put in the information needs to be updated. It gave me 560 and it cost me about 1,200, which was not the biggest deal because I expected it to be more along the lines of a grand to get the car moved. The broker that I spoke with gave away the actual price which was 900 and we ended up with 1,248. So, I knew exactly how much the broker got and that was something I couldn't unknow. But after I put in my information on their website, they got back to me in a timely manner to me, so the communication was there.
They moved the car over 1,000 miles for me and it came in a timely manner. The contractor AmeriFreight used to bring the car was a courteous younger gentleman who knew what he was doing. He got the car off without any damage except the fact that the car had damage already. It was a delicate procedure that he pulled off, so it was cool. The car went from Georgia to Michigan, to Northern Michigan.
Thank you for your detailed review. We value your feedback and appreciate your understanding of the factors that can influence shipping costs. While our quoting system is designed to provide an accurate estimate, the final price can vary based on carrier offers. We strive to be transparent throughout the process and provide customers with a breakdown of all costs. We’re glad to hear that your car arrived safely in Michigan, and we hope to get the chance to serve you again in the future.
Reviewed Aug. 18, 2024
I needed a transport service because I got a job that was a few states away. I was buying my family's car from Virginia and I had to go to Wisconsin. I wasn't comfortable with that driving by myself. I learned about AmeriFreight because I asked my brother for recommendations. He did some research online and he thought AmeriFreight had good reviews and seemed affordable.
My experience with them was very good. It was my first time with any kind of car transportation service. The staff at AmeriFreight, his name is Bobby and he did a great job explaining the different steps involved. The carrier was also really great, very friendly and communicative. Everything was fine. The vehicle was in good condition when it arrived as well.
We're so happy to hear that your first experience with AmeriFreight was a positive one! We're committed to providing excellent customer service and making the car transportation process as stress-free as possible. Thank you for choosing us and for your kind words.
Reviewed Aug. 18, 2024
AmeriFreight contacted me almost right after I asked for a quote. It was for at least 1500-mile transport and the service was good. The quote they gave ended up coming out really close.
We appreciate you sharing your experience with us! It’s fantastic to hear that the quote for your auto shipment was close to what you expected and that the service met your needs. Thank you for choosing AmeriFreight!
Reviewed Aug. 18, 2024
I was giving my son a truck on the other end of the country. AmeriFreight came in with the lowest bid, so I went with them. They didn't haul it for the amount that the bid was but they worked to try to get as close to that bid as possible. I wasn't excited about the final cost, but I understand the business. There were some carriers that came in with bids that were considerably more, but I just held my ground and eventually, AmeriFreight was able to find an acceptable carrier. Through the process, they were in touch with me and even after the truck was picked up, they made contact with me to let me know the progress. They also checked with me after the delivery to make sure everything was okay. So I had no complaints. The truck was picked up in Delmar, Delaware and it was dropped off in Fernwood, Idaho. AmeriFreight did what they said they were going to do and I would use them.
Thank you for trusting AmeriFreight with your son’s truck transport. We understand the challenges of finding the right rate, and we’re glad we could find a solution that worked for you. It’s great to hear that our communication and follow-up left you with no complaints. We look forward to serving you again!
Reviewed Aug. 17, 2024
AmeriFreight was great. We wanted our car shipped from Tallahassee, Florida to Boise, Idaho. I selected them because I talked to the person online and they gave me so much information, and I really appreciated it. They were willing to work with me with my need, and then they were able to get a lower quote as time went on. Our car got here faster than we anticipated. The driver was excellent. He met us in a parking lot right near our apartment so he didn't have to come in. I would use AmeriFreight again because of their quality of service and their process.
We appreciate your positive feedback. It's great to hear that our team was able to meet your needs and provide excellent service. We're so glad to hear that the driver was accommodating and that your car arrived safely and on time. Thank you for choosing AmeriFreight!
Reviewed Aug. 17, 2024
Using AmeriFreight made getting my daughter’s car from Nevada to Florida a breeze. Very professional, and communication was quick. Pricing was fair. They found a driver for us in 3 days which was a great turnaround time. All agents were friendly and answered all of my questions. Would definitely recommend and use their services again.
Thank you for choosing AmeriFreight to ship your daughter’s car! It’s great to hear that our team’s professionalism and quick communication made the process easy for you. We’re glad the timing and pricing met your expectations, and we look forward to assisting you again in the future.
Reviewed Aug. 17, 2024
I called AmeriFreight and Rosie was super helpful and told me the process, and was overall great in helping me get it done. They kept me updated during booking, pick up, delivery, all the way. Every single step, they kept me updated. It was really helpful. I did it last minute too. Their quote was good but was a little bit more than the other ones, but they got me a shipper. In hindsight, it seems like a very reasonable quote. But they should give more information on the fact that the quote is going on to a board and it's a range. That was something I didn't understand. I thought when I was looking online, the quote given was just the price to ship it. I didn't know that was just going out and they were looking for the best bidder. I wish they would give you a range instead of just an exact number. It would make everything much more transparent.
Thank you for your feedback. We appreciate you taking the time to share your experience. We're always striving to improve our quoting process and provide the utmost transparency to our customers. We'll take your suggestions into consideration as we continue to refine our services!
Reviewed Aug. 16, 2024
Super easy company to work with, very responsive with questions, and safe shipment of vehicle. They were able to accommodate dropping off the vehicle when I was not in the area, which worked out great. Highly recommend! I will definitely use this company again if I need to ship another vehicle.
We appreciate your kind words about our professionalism, responsiveness, and safe car shipment. We're happy we could accommodate your unique drop-off situation. Thanks for choosing AmeriFreight. We look forward to working with you again!
Reviewed Aug. 15, 2024
Good communication with office staff in the beginning. The issue I had was with the driver, even though he delivered my vehicle fast, my pickup and delivery was insisted by him at 2am. I met him for the pickup and drop off at 2am. Not sure how he expects people to meet him wee hours in the morning. How could you inspect your vehicle for any damage in the dark.. Not a good time and ridiculous. Most likely would not use them again, had difficulty getting a manager to call me back after the drop off and my concerns.
Thank you for sharing your experience with us. We're glad to hear that communication with our team started off well, but we sincerely apologize for the inconvenience caused by the driver's late-night scheduling. We understand that a 2am pickup and drop-off is far from ideal, and we're sorry this affected your ability to inspect your vehicle properly. Your feedback is crucial, and we'll be looking into this matter further to prevent it from happening in the future. We also regret that you had difficulty reaching a manager, and we'll work to improve our responsiveness. We appreciate your honesty and hope you’ll consider giving us another chance to provide a better experience in the future. A member of our Management Team will be reaching out to you shortly to discuss the concerns raised in your review.
Reviewed Aug. 15, 2024
Seems my broker forgot about my request, upon calling and leaving several messages I eventually spoke to her. She scrambled to find a transporter she assured was vetted. The transporter held my car for an additional 5 days before delivering. Car had damage which they will not address. After I researched the company and saw they received multiple terrible reviews, so clearly I was lied to.
We're very sorry to hear about your experience. This is not the level of service we strive to provide, and we take your concerns seriously. A member of our management team will be reaching out to you shortly to discuss the issues mentioned in your review. Thank you for bringing this to our attention.
Reviewed Aug. 15, 2024
Everyone I talk to was helpful and courteous. The car was delivered on estimated time and the driver was very helpful and polite along the way delivering the car. The car arrived in original condition. Very satisfied with the company. Excellent job. Would refer them to other people for their transportation needs.
Thank you for your kind words! We’re delighted to hear that our team provided courteous service and that your car arrived on time and in perfect condition. We look forward to serving you or anyone you refer in the future.
Reviewed Aug. 14, 2024
HIGHLY recommend! We shipped our son's car from CT to U of Oklahoma. It was packed with items for his move in, and the car arrived safely. The communication was wonderful as was the time frame of delivery. I had researched several different companies, and was pleased with the reviews. The price was reasonable as well.
Thank you for your trust in us during such a nerve-wracking process! We're happy we could make the experience smooth and keep you informed along the way. We appreciate your recommendation and are here for any future needs.
Reviewed Aug. 14, 2024
Excellent service. Car pick up and delivery was on time. The driver was courteous and efficient. The price was competitive. The car was delivered in the exact condition, in which it left our home. I was surprised that one of my options for payment was not a credit card. Carrying around $1,200 plus in cash, was a bit unusual, especially since I flew across country with this large amount of money in my wallet.
Thank you for your feedback on our competitive pricing and on-time delivery. We understand that paying in cash can sometimes be a bit inconvenient, and fortunately, we offer alternative payment options, should you have any future auto shipping needs. We appreciate you choosing AmeriFreight!
Reviewed Aug. 14, 2024
Best part was Christine ** in Georgia! Very friendly, excellent at communicating, and I felt she was my advocate. Especially as the time grew near to ship and I had only a few bites, with prices I couldn’t afford. I was frustrated, but she understood, explained the process, and came through in the end. She must have got sick of me calling with questions, especially when the car did not arrive on the scheduled day. But she explained all was good with car and driver, and why it was late after contacting him. She coached me through it, and remained helpful, and cheerful throughout. She is a Georgia peach.
We appreciate your patience and understanding as Christine worked to find a carrier within your budget. We strive for excellent communication throughout the shipping process, and we're glad our team was able to assist you. Thank you for choosing AmeriFreight!
Reviewed Aug. 14, 2024
The rated experience reflects the work, advice, and friendly demeanor of our agent, Jennifer. She's the best, and we even refer our friends to her! The process was easy and provided very helpful information. She explained everything in detail, and when I had questions, she was there and ready with the answers.
Wow! Thanks for the kind words about Jennifer. We're lucky to have her on our team, and it means a lot to know she provides such a positive experience for our customers. Thank you for choosing AmeriFreight!
Reviewed Aug. 14, 2024
Absolutely terrible all round. Promised delivery in 6 days and then took 21 days. Lied to from everyone involved. I was then promised a discount for my experience and no one would return my calls. I would never ever recommend your company. I will relay this to anyone I know to NOT use your company.
We deeply regret the frustration and inconvenience you’ve experienced. This is not the standard of service we aim to provide, and we sincerely apologize for the delays and communication issues. A member of our management team will be reaching out to you shortly to address your concerns and work towards a resolution. Thank you for bringing this to our attention. We appreciate your feedback.
Reviewed Aug. 14, 2024
I so appreciated working with Amerifreight. I needed to ship a car from Texas to Georgia and had run into some issues with another broker. This company did not ask for any money upfront, but only asked for fees once they had a driver. Then once they a driver was assigned they delivered a car a day earlier than anticipated and were very fair and transparent in their pricing. I highly recommend.
We're so glad we could help after your initial difficulties! It’s great to hear that our transparent process and quick service met your expectations. Thank you for recommending us. We'll be here for any future car shipping needs you may have!
Reviewed Aug. 14, 2024
Excellent service. Car was picked up and delivered in timely manner with no damage. Driver helped load and unload non-operating car. Computer listing was dropped when I tried to change the pickup date window. Unfortunately the delay caused a price increase of $100 but final price was still reasonable. I would use them again.
We're glad your car arrived safely and on time. We apologize for the inconvenience caused during your date change. Thank you for choosing AmeriFreight, and we're happy to hear you'd use us again!
Reviewed Aug. 14, 2024
My initial quote instead of my actual price was different. They outsource all the drivers and mine showed up a day early. He only took cash or Zelle which I didn't know. My broker either quit or got fired while my car was in transport too. The replacement person took 2 days to return my call too.
We appreciate you bringing this to our attention and we are sorry for any frustration you encountered. Our Economy quotes act as a starting rate, with the final price based on carrier offers. We always aim to be transparent and ensure that our customers have full control over the offers they choose. We regret that this wasn’t fully explained and that there were delays in communication. A member of our management team will be in touch soon to address your concerns.
Reviewed Aug. 14, 2024
A friend of mine had previously used this company for shipping his car and when I was in a position to need to ship my car he recommended them. I called them and got their quote and while it wasn't the most expensive one that I had found it sure wasn't the cheapest. After several discussions with at least one other shipper I decided to choose Amerifreight because they seemed the most competent of all the brokers. Now, keep in mind, every company that you talk to is a broker, so don't count that against Amerifreight. Another thing that I enjoyed was that they are based in the US and they didn't outsource their customer service. The same cannot be said for the actual shipping companies that all these brokers use, but again, that's not something against Amerifreight. I would definitely be willing to use Amerifreight again should I ever require a vehicle transport in the future.
Thank you for taking the time to share your car shipping experience with us. It's great to hear that you found our customer service team knowledgeable and helpful. We look forward to assisting you again in the future!
Reviewed Aug. 14, 2024
Hired the company to transport my vehicle from Phoenix to Lacey WA. They were able to pick my vehicle up early, which was awesome because I was driving to LA and wanted to leave ASAP. Everything ran smoothly, they picked up my car on time and delivered it when they said they would. The driver was friendly and dependable. My only negative comment would be they were not transparent on the cost ($850). They quoted me the price but didn't tell me the hidden fees ($300 ish) or the fact I would have to pay cash or Venmo to the driver unless I wanted to pay with my credit card for added fees. It all worked out but make sure you ask about this.
Thank you for your feedback. We apologize if our initial quote wasn't explained as clear as it could have been. Our Economy Rate quotes represent a starting price, and the final cost is determined by carrier offers. Customers always have the option to accept or decline an offer, ensuring you're in complete control of the process. We prioritize transparency and strive to provide clear communication throughout the shipping process, and we apologize that this wasn't conveyed as effectively as it should have been.
Reviewed Aug. 12, 2024
I bought a 2014 Fiat in Ohio and wanted it transported to my home in Georgia. I talked to a couple of different representatives at Amerifreight and they were all very helpful. Their rep, Harry, was located in Georgia. He gave me a price. I had seen online what an average price would be. For that distance, it was somewhere between $750 and $1,100. Other places were hitting me. The quotes were $1,400. But Harry priced it not much more than 750, which was the lowest that I saw was estimated at. I live in a rural area and I could have had the car delivered seven miles away from me in a small town. But I live outside of the town and had nobody to take me there so I elected to have it delivered closer to my house. There is a cell tower half a mile from my house. I told them to deliver it to a specific road and the landmark would be a cell tower. A nice guy showed up then I drove the vehicle to my house. I was happy. It was a very nice experience.
Thank you for sharing your experience with us! We’re happy to hear that Harry and our team could offer you a competitive price and accommodate your delivery preferences. It’s wonderful to hear that everything went smoothly, and we're glad you’re happy with the service. We appreciate your trust in AmeriFreight and hope to assist you again in the future!
Reviewed Aug. 12, 2024
The cost was comparable, and overall, the service was good. We had to make changes in the dates, and they handled the changes really well. Everything seemed to work out.
Thank you for your feedback! We're pleased that we could accommodate your schedule changes and that everything worked out well. It's great to know that our service was satisfactory and that our pricing met your expectations. We appreciate your business.
Reviewed Aug. 10, 2024
Everything was good and as promised from beginning to end. It worked out. They showed up in a timely manner and everybody was courteous and helpful. The transport was from Texas to the state of Maine and it took seven days. I would recommend them.
Thank you for your review! We're glad to hear that everything went as expected and that the process was smooth from beginning to end. It's great to know that our team was timely and courteous. We appreciate your recommendation and hope to assist you again!

Reviewed Aug. 10, 2024
Shipping a car cross-country can be stressful. My AmeriFreight representative was very helpful, and made the process easy and helped me to get the price I wanted to pay. The trucking company they used was also very responsive and the driver was great. I would definitely use AmeriFreight for any future needs.
We're so glad to hear that you had a stress-free experience with AmeriFreight! Making cross-country car shipping easy and affordable is our goal, and we're glad we could meet your expectations. Thank you for trusting us with your transport, and we hope to serve you again in the future!
Reviewed Aug. 10, 2024
I needed to transport a car and the person who was helping me at AmeriFreight was very helpful. He was answering all my questions and he always returned my phone calls. He kept me abreast of everything that was happening. The cost was fair and reasonable because I was very satisfied with the person helping me and the company that was doing the transporting. I would like to use them again or refer them to friends or family.
Thank you for your kind words! We're glad to hear that our team was responsive and kept you informed every step of the way. It's wonderful that you found our service fair and satisfying. We look forward to the opportunity to assist you again in the future!
Reviewed Aug. 10, 2024
Everything was smooth in my experience with AmeriFreight. I was surprised that the customer service was on point. They went above and beyond. I haven't been used to that kind of customer service or service in years. I like the way that they communicated. They kept everybody updated and sent text messages from beginning to end.
We’re so pleased that our customer service exceeded your expectations! It's great to hear that our team kept you well-informed throughout the process. We take pride in going above and beyond for our customers, and we're glad it made a difference for you. Thank you for choosing AmeriFreight!
Reviewed Aug. 9, 2024
This service provided everything I requested. The staff was friendly and very easy to work with. Whenever I had questions or concerns I had no issue communicating with my agent to find the answers quickly. Overall the process was super easy and straightforward, and helped me accomplish the transport I needed.
That’s wonderful to hear! We love providing our customers with a worry-free experience. Thanks for choosing AmeriFreight!
Reviewed Aug. 9, 2024
AmeriFreight was wonderful. A gentleman, Michael, helped me in setting up the transport and he was very professional, courteous, always ready to help and very experienced. I recommend him. He's an asset to the company. The transport was from Lakewood, Florida to Richmond, California and it took four days. After the car was picked up, I didn't have any communication because I didn't need to. My person at AmeriFreight did everything that I didn't need to follow up. And when the driver got there, he called me and I received my car smoothly.
Thank you so much for your glowing review! We're delighted to hear that our team's professionalism and dedication made your transport experience so smooth. We appreciate your recommendation!
Reviewed Aug. 6, 2024
We used AmeriFreight to ship my daughter’s car from Virginia to California. It was easy to coordinate and plan the particulars with AmeriFreight personnel. They were very courteous and helpful during this process. The pick-up and delivery occurred with no issues. I would recommend AmeriFreight for any auto shipping needs.
We're so glad to hear that your daughter's car arrived safely in CA! It's wonderful to know that our team made the process easy and stress-free for you. Your satisfaction is our top priority, and we appreciate your kind words and recommendation!
Reviewed Aug. 1, 2024
I was shocked at how fast my car was transported. It was delivered 3 days earlier than expected which was amazing, speaking as it was transported from California to Florida. My car arrived before I did! It was ready and waiting! Both the drivers and the people I worked with at AmeriFreight were great to work with.
We love hearing that our service exceeded your expectations and that everything was ready and waiting. Thank you for your kind words and for choosing AmeriFreight for your transport needs!
Reviewed Aug. 1, 2024
The experience with AmeriFreight and RSL LOGISTICS LLC was fantastic. The AmeriFrieight Service Representative prepared my order quickly with stressfree service. Thus fulfilling my request within the one week time frame. I asked for 07/27/2024. AmeriFreight engaged RSL to pickup the vehicle on time. RSL takes multiple pictures so you know it is your vehicle. RSL delivered my vehicle in the same shape it was in and took multiple pictures (which I can access online and download). I received my vehicle with ease of service. Thanks Rochelle
What a great review! We're so happy that we could provide a seamless experience and that the carrier delivered your vehicle safely. It's always our goal to make things as easy as possible. Thank you for choosing AmeriFreight!
Reviewed July 30, 2024
I did my research looking for car transport companies with higher ratings and good BBB scores. Amerifreight was very responsive to my request for a quote and sent me one right away. I had friendly emails with Amerifreight and other companies I was considering. As I moved forward with Amerifreight, I got the agreement to ship with a much higher price than my quote. Nowhere on the website or emails was it made clear that the quote was a starting point of price. My email to them asking about the difference in cost led to a less friendly response and then no more communication. Beware of the higher actual cost of working with Amerifreight!
Thank you for sharing your experience. We apologize for any confusion regarding pricing. Our economy rate serves as an initial estimate, and the final cost can vary based on the offers we receive from carriers. We aim to provide a range of options so you can choose the best match for your budget and timeline. Our goal is to find a carrier that aligns as closely as possible with the original quote, but market conditions can sometimes affect the final price. Please know that you always have full control over accepting or declining a carrier's offer. We're sorry for any miscommunication and appreciate your feedback.
Reviewed July 30, 2024
Car pick up and delivery was very smooth despite being 1 day earlier and 1 day later respectively. The quote I initially received was way off despite being an "estimate" subject to changes. I was quoted around $1050, which was low compared to other companies so I was very excited, when the time came to connect with a driver I ended up being charged around $1700. Prices should be more accurate in order for customers to not be biased to make informed decisions, giving an extremely low estimates is dishonest and unfair, some wiggle room is expected, but not over 60 or 70% extra.
Thank you for your detailed review. We understand your concerns about the price difference from the initial quote. Our economy rate serves as an estimate, and the final cost depends on the offers we receive from carriers. We strive to present a range of options, ensuring you always have the full power to accept or decline any offer. Our goal is to find a carrier that closely matches the original estimate, but market fluctuations can sometimes impact pricing. We appreciate your feedback and are committed to improving transparency.
Reviewed July 30, 2024
Great service, on time delivery, always keeps you updated. I would recommend this service to anyone looking not to get ripped off and extra charges added on at the back end of the delivery. I was called with updates and knew where my vehicle was at, the service was so decent I shipped my second vehicle with them.
Reviewed July 29, 2024
I had to move from Vermont to Arizona pretty quickly for a new job and I wasn't sure at the time if I was gonna keep my leased vehicle that I have in Vermont. I flew out and I decided to keep the old car. It had to follow me across the country and I needed a transport service. I looked at a few quotes online and talked to some family members. A family member had used AmeriFreight before and had a good experience. After looking at a couple other numbers, I decided AmeriFreight would be likely a good option.
Setting up the transport was pretty efficient. The organizer, James, who I spoke to primarily was very communicative with me, very responsive, and transparent about what the process would look like. It all happened pretty fast and communication was really great. The pickup was at Burlington, Vermont and it was estimated to take six days to get to Phoenix, Arizona. My father was there for the pick up and he had a pretty open line of communication with the driver, Dino. They were able to easily coordinate a time and where the car was and the car got loaded up pretty easily.
The transport ended up taking only about five days and they arrived a day early. My boyfriend met with the driver. We had to sort of switch gears on our end because we have a really tight parking lot that would have been tough to get the big vehicle transport carrier into. We coordinated a different location to drop off the vehicle and the driver was really great about that. We were able to smooth out that last minute change. Also, the car looked just like I had left it in Vermont. It was a little bit dusty towards the back but it was understandable.
Thank you for sharing your experience with us! We’re glad to hear that our team provided clear communication and efficient service for your cross-country move. It's great to know that we could accommodate the last-minute changes and that your car arrived safely and in good condition. We appreciate your trust in AmeriFreight and wish you all the best in Arizona!
Reviewed July 28, 2024
I needed to get a truck hauled to Missouri. The AmeriFreight rep took my information and said she would try to find somebody to do it. She put it out online and she got contacted in a bid, and then she called me back to see if that was suitable. Regarding the delivery, they were supposed to bring the vehicle on a Wednesday morning. But they called me at 5 o'clock in the evening and said, "The guy could be here by 10 o'clock if that would be okay with you." Instead of first thing the next morning, I said, "Yeah, that's fine." He showed up and I was watching for him. I went down and met him into the driveway, and he unloaded it, and I brought it up here and paid him.
We appreciate your feedback. We understand the importance of timely delivery, and we apologize for the inconvenience of the schedule change. We're glad that the truck arrived safely and that you were satisfied with your experience. Thank you for choosing AmeriFreight!
Reviewed July 28, 2024
I'm in my middle 70s and I have a home in Chicago but I live in St. Pete, Florida. Usually, I would drive from one place to the other. But at this point in my life, it's better to have the car shipped and I could just fly. I did a search online of auto shipping companies and I did some background on several of them. The one that came out the best in terms of Better Business Bureau and fewer complaints was AmeriFreight, which was why I used them. The drop-off was Chicago and it was supposed to take three to five days. And it wound up taking only two days. If you want to have your car shipped, AmeriFreight is a broker that has a good reputation. I would certainly consider them.
We're pleased to have been able to provide a convenient and reliable solution for your transportation needs. Thank you for your kind words and for trusting AmeriFreight with your vehicle. We're here whenever you need us!
Reviewed July 28, 2024
I was transferring from Washington State to Virginia and that was a long drive as well as expensive. So, it made more sense to get the vehicle transported. I just Googled vehicle transport and services and AmeriFreight popped up. I'm in the military so I'm pretty ahead and Leon, the rep, even told me it was early reaching out but he still helped me out. He saw my pricing and said it was not a sure number and he could find me something lower, which he did. He gave me a lot of options as well so I had high, medium and low. But he was giving me ratings with the numbers and didn't force me to pick any specific company. It was all up to me. It was a very smooth transaction.
I reached out to the actual company for the pick-up. I was supposed to pick up my vehicle because they came and moved the day that they were coming. I was flying to Virginia that day and they moved the day to the next, which was in the range of dates that they said, which was fine. I told them I had a friend who was going to do it, and they had my friend walk around my vehicle. They looked at any damages, verified typical stuff, got the keys and put the vehicle up. I expected the driver to be a couple of days but he got here in two days. He was very nice. My house is on a very narrow street so he looked on the map and asked me about a good open spot he found. I gave him the clarity and told him I could meet him there. He dropped the truck off and it was very quick. AmeriFreight did everything for me and all I did was pay.
We appreciate you choosing us for your military relocation. We understand the importance of clear communication and flexibility, especially when relocating. It's great to know that everything worked out smoothly and that your vehicle arrived safely and promptly. We wish you all the best at your new location.
Reviewed July 27, 2024
The pricing of AmeriFreight was better than other companies. But when we booked the carrier, it went up a couple of hundred dollars. That wasn't great, but I understand it was just so long. Their customer service was also better than others. The pick-up of the vehicle was super quick and flexible on where and when. Everything was super smooth. Both at pick-up and drop-off, they were able to pull right into the neighborhood and there was no issue.
We appreciate your kind words and understanding regarding the price change. Our economy rate acts as an initial estimate, and the final cost may vary based on carrier offers. We strive to offer a variety of options so you can choose the best fit for your budget and timeline, always leaving the decision to accept or decline entirely in your hands. We're delighted that our customer service and the flexibility of the pickup and drop-off locations met your expectations. It’s great to hear everything went smoothly!
Reviewed July 27, 2024
Five years ago. I needed a truck sent from New Jersey to Arizona and I looked up online and AmeriFreight came up. Since then, I've used them at least two dozen times. Harry, the rep, is the best. He’s very passionate and knows what we’re looking for. He always takes care of us. The vehicle was sitting in my yard in New Jersey and someone came and showed me the paperwork. They inspected it, took pictures and sent me a copy of it and took it away. The driver made sure that everything was good. There were some I knew that were bad about it.
We're thrilled to hear you’ve been a loyal AmeriFreight customer for five years! Harry is a fantastic team member, and we appreciate your kind words about him. Your satisfaction is our top priority, and we're glad to hear the process was smooth from pick-up to delivery. Thank you for your continued business!
Reviewed July 27, 2024
When I found AmeriFreight on the internet, our grandson in Massachusetts just turned 16 and we were giving him our Jeep for his birthday present. The reps were very helpful but I was a little disappointed. I was quoted a price that was gonna be a little less than $1,100 but came in a little over 1,600, which was right in the same area as the other three bids. I was not surprised that that happened but I was a little less than happy that we couldn't come in at the bid price of what the initial bid was. Other than that, everything else worked out fine. I was happy with the service. I met the driver on the main street in front of a supermarket that closed down so it had an extra lane out there for parking as well. It gave him lots of frontage to work with. He was great. The car got there in one piece and in good shape.
Thank you for sharing your experience with AmeriFreight. We appreciate your feedback and understand your concerns regarding the price adjustment. Our economy rate serves as an initial estimate, and final costs can vary based on the offers we receive from carriers. We aim to provide a range of options, allowing you full control over accepting or declining an offer, with the goal of finding a carrier that aligns as closely as possible with the original quote. We're glad to hear that everything else went smoothly and that your grandson received his Jeep in good condition. We hope to assist you again in the future!
Reviewed July 26, 2024
I bought a vehicle that was outside the state that I reside in. It was too expensive and timely for me to drive over there, pick it up and drive it back. After a quick Google search, I found AmeriFreight and contacted them for an online quote. It was fair market value based on the research that I had done about what people were paying for similar automobiles in the last six months. It was done by the number of mileage though.
The rep I talked to in Atlanta, Bobby, worked with me. He called me back or texted me letting me know when a bid came in, if I was interested in that bid on the timeframe that would work for me and my schedule. AmeriFreight works with you on your schedule. If it's something you want to happen in a couple of weeks, they'll work with you on that. But if you say you want it done as soon as possible, you're gonna get the car pretty quickly. The driver was good though I could only communicate via text because English was not their first language.
We appreciate you choosing AmeriFreight for your car shipping needs! We're glad your agent was able to assist you and find a solution that worked with your schedule. Our team strives to provide exceptional customer service and we're happy to hear your experience was positive. Thank you for your business!
Reviewed July 25, 2024
Amerifreight gave me a pretty good price. It was a little bit cheaper than some of the other companies. So I rolled the dice and it turned out to be great. I had a good experience. The quote was pretty spot on. They allowed me to pay it all on my credit card instead of having my daughter walk around with $1,000 waiting for the driver. So it was convenient that way.
I was actually gonna meet the driver at the strip mall 'cause it would be easier for him to access it. But as I turned down, he was on the phone, I was like, "Hey, I'm just pulled over at the street." He goes, "Yeah. I see you. I'll just pull behind you." It was just easy instead of him going down the street and having to maneuver it. It worked for me and for him. It was all in all smooth and easy. I've had nightmare stories from other people. So I'm pretty happy.
It's wonderful to hear that you had a smooth and convenient experience with us. We know how important peace of mind is, especially when transporting your car. Thank you for sharing your experience and for choosing AmeriFreight!
Reviewed July 25, 2024
The car was damaged during transport. No response from carrier (Campbell Auto transport) and essentially no help from AmeriFreight (Gina **). We were assured insurance coverage was included in our agreement to transport. Insurance carrier says NO cooperation from carrier. AFTA claim sent, now they are asking for exact same info we sent before. We are stuck with repair costs. AVOID THIS COMPANY!!
Thank you for bringing this to our attention. We sincerely apologize for the difficulties you've encountered regarding the damage to your vehicle. We are currently looking into the details of your order and a member of our management team will be reaching out to you shortly to address your concerns and assist in resolving this issue. We appreciate your patience and will work diligently to find a resolution.
Reviewed July 25, 2024
I used AmeriFreight back in 2020 when I moved down to California and I liked it back then, so I went with AmeriFreight again when I was moving from San Diego back up to the Pacific Northwest. Harry, the rep, was really nice and accommodating. I wasn't gonna get to the location in time for my car to be picked up by me, and I said, “I don't know what to do.” He talked to the guy from the carrier and worked out a deal that I could just have my car hang out in his lot until I got there, which was really great. I appreciate Harry working for me on my behalf. He said he tried to get me the best deal. I don't know if it was, but it seemed like what the going rate was. He was really kind and it worked out well. The quote was a little high but Harry explained to me why, being that it was summer and there was a lot of cars that were being shipped at that point.
We're delighted to hear that you chose AmeriFreight again for your move! Harry is an invaluable member of our team, and we're so glad he was able to assist you. Your satisfaction is our top priority, and we thank you for your continued business!
Reviewed July 25, 2024
One of my friends recommended AmeriFreight to me, and the service is good and efficient. The original pick-up was Bellevue, Washington, while the drop-off was Rochester, New York, and they estimated it would take 10 to 13 days. The driver was good. We had to call him a lot to coordinate it and he hadn't done it a lot, but he was really nice. I would recommend AmeriFreight to somebody who does not have many experiences in car shipping.
We're so glad your friend recommended AmeriFreight to you! While we understand that coordinating with the driver required some extra effort, we appreciate your patience and understanding. It's fantastic to hear that you would recommend us to others new to car shipping. Your trust in us means a lot.
Reviewed July 24, 2024
Everything was smooth sailing. They were on time. It was an absolutely excellent experience. We have no complaints at all. They were very fast and affordable.
We're so happy to hear that your car shipping experience with AmeriFreight was excellent! Your satisfaction is our top priority, and we're thrilled to know we exceeded your expectations. Thank you for your kind words about our speed and affordability. We appreciate your business!
Reviewed July 24, 2024
I needed transportation because I had to ship my car from New York to Washington soon. Amerifreight was easy to talk with. They were not confusing. The driver dropped the car off at my place here in Washington. He asked the money and then left. He was a few hours early than on the time set that he said. So, it was smooth transaction.
We appreciate you choosing AmeriFreight for your car shipping needs! It's wonderful to hear that the process was straightforward from start to finish. Our goal is to make your experience as smooth as possible, and we're glad we were able to deliver on that promise. Thank you for your business!
Reviewed July 24, 2024
We were on a trip, and my car broke down. It was about five hours away from my house, so I wanted to have it towed back to have my mechanic in town work on it. I had to find transportation, and I just went online and googled transportation and did my research on the different companies and reviews. Amerifreight had the best reviews and also the best price. The quote was very accurate. It was exactly what they charged me. It was a very efficient, and seamless process. I scheduled it. It got done. I was called and followed up on, and it was a very professional service.
We're thrilled to hear your experience with AmeriFreight was so positive! Your kind words about our team's efficiency and professionalism mean the world to us. It's fantastic to know that our accurate quote and seamless process made your stressful situation easier to manage. Thank you for choosing AmeriFreight and for taking the time to share your positive feedback.
Reviewed July 24, 2024
As soon as AmeriFreight found me a carrier that was willing to work within my scheduled date, everything went fast. The car pick up was scheduled the next day, and they picked up the car and delivered it on the promised day, which was about two days later. It was smooth and the communication was good. I was given an initial quote with the pricing and that was what it was at the end. I paid AmeriFreight's part of it and then, I paid the company that transported the car the rest once the car was delivered.
We're glad to hear that everything went smoothly and that we met your scheduling needs. It’s great to know the communication and pricing were satisfactory. Thank you for choosing AmeriFreight, and we hope to assist you again soon!
Reviewed July 24, 2024
I needed to transport a vehicle from New Jersey to Billington, and setting up the transport with AmeriFreight was fairly simple. They told me that they would contact the drivers and once they got a bid, they'd contact me back, which they did. It was pretty much by the numbers after to that point. At drop-off, the driver was very careful and took his time and made sure that nothing got damaged and didn't just dump the car off the truck. He is very meticulous in getting it off the truck. There was a little bit of a speech difference, so there wasn't that much communication but it wasn't a problem at all because he did an excellent job. He got here in a very good time. He got the vehicle in in a timely manner and in good condition. I would advise others to inquire with AmeriFreight if they're looking for a hauler.
Thank you for your feedback! We're pleased that everything went according to plan and that your vehicle was handled with care. We appreciate your recommendation, and we look forward to being of service again for your future car shipping needs.
Reviewed July 24, 2024
I was moving across the United States and AmeriFreight was the most responsive among the companies I contacted. They were also able to get me a date multiple days before the move. The car was picked up in Texas and dropped-off in New Hampshire. And the pickup and drop-off took five days in total. The pickup was pretty seamless. I lived in an area that had a big parking lot and the driver was able to bring his big truck with the trailer and load it up. When the vehicle was dropped off, I was still on the way driving up here and the person dropping it off contacted me. He had it on a single trailer then he brought it here and dropped it off. So it was easy. No matter what situation it was in, they were able to get it done.
Aside from that, the quote was spot-on from what they told me. There was no hidden fee or charge. Plus, the car's condition when it showed up was just as I left it with AmeriFreight, so there were no damages. I would tell my friends that if they're moving long distance and don't have the means to drive the vehicle themselves, they should check out AmeriFreight because they're affordable. And the vehicle got there early. So it was nice to have my vehicle there when I relocated to my house.
Thank you for choosing AmeriFreight for your cross-country move. We’re glad to hear that the entire process, from pickup to delivery, went smoothly. Our team works hard to ensure accurate quotes and timely delivery, so it’s wonderful to know we met your expectations. We appreciate your business and look forward to serving you again in the future!
Reviewed July 24, 2024
We had a child finishing up college in California and needed to ship the car back here to New York. We didn't want to put the miles on it and have our child drive all that way alone. So, we were searching for different prices and compared the comments for various transport companies. When we reached out to AmeriFreight, the person I was speaking with, Christine, was very friendly, informative, and easy to get ahold of. The communication was great and everything just worked out. The car was picked up on a Thursday morning outside the campus, so that was pretty easy. The person had called the day before and he called again that morning to say when they were going to do it.
Then they said it would be delivered Tuesday the following week, which we would have been back. But then that Sunday morning, we got a message saying they were going to be there that day. I told them that we were not even there as we were still in California. And it was cash upon delivery. So we had to scramble a little because they got there so fast. Also, the banks were closed, so I didn't have the opportunity to get cash out. But it worked out and the driver was great. His name was Dimitri and he was very accommodating. Because we weren't there, my other daughter ended up picking up the car for us. Dimitri was very friendly and he worked with us about the cash issue because we were still in California.
We ended up paying about $500 more than the quote they gave us but that was just the name of the game with transporting vehicles. You don't know until you're so close to the date, and to start fresh with someone else wouldn't have been worth it anyway. So we were kind of stuck there because we had to have it picked up at a certain date. So, I expected the price to be about 300 over, but it was about $550 over what we were quoted. Despite that, I would recommend AmeriFreight to my friends and give them the person that we worked with because they were so helpful.
Thank you for sharing your experience. We're so glad to hear that Christine was able to assist you and provide excellent service. We understand the stress of coordinating a cross-country move, and we apologize for the unexpected delivery date change. We're glad the driver was accommodating and that the situation resolved positively. Your recommendation means a lot to us!
Reviewed July 24, 2024
I needed to go across the country, and I couldn't use my car ‘cause I have my baby with me. I had to get my car shipped and found AmeriFreight. It was one of the best reviewed on Google. I looked at five other companies as well, and they were really irritating and kept reaching out to me over, but with AmeriFreight, I had a better customer experience.
AmeriFreight gave me an estimated week that they'd be able to do the transport, and then a week before that week came up, they gave me an exact day. When it came to my car getting picked up, they came an hour early, which was a little inconvenient, but it still was good because they were able to load up my car and take it. The driver seemed very kind.
My car was supposed to be picked up in San Diego and dropped off at Great Lakes, Chicago. They said it was gonna take four days, and it took that long. My parents picked up my car because I was still on my way over. I heard that one of their hoses blew, so it was a day late in the drop-off. Other than that, my car was in the original condition, and I thought, “Wow." I'm, overall, very satisfied with the experience, and I'm just happy that everything worked out the way it did.
We're so glad to hear your car shipping journey went smoothly! It’s rewarding to know we were able to provide a positive contrast to other companies you encountered. While unexpected delays can be frustrating, we appreciate your understanding. Your satisfaction is our top priority. Thank you for choosing AmeriFreight!
Reviewed July 23, 2024
With the short time frame I gave them, From start to finish they went out of their way to pick up the motorcycle, keep me posted on where they are and the delivery time. I wouldn’t hesitate to use them again or recommend them. No matter who I talk to they all went out of their way to help me.
We're thrilled to hear such positive feedback about your motorcycle shipping experience! Our team strives to provide exceptional service, and it's wonderful to know we exceeded your expectations. Thank you for taking the time to share your kind words. We appreciate your business and hope to assist you again in the future.
Reviewed July 16, 2024
Rosalind ** was our representative. She found a driver who was willing to P/U my elderly parent's car in Key Largo instead of them having to drive it into Miami. The driver of the truck was extremely professional and courteous. We were very happy with the delivery. Thank you AmeriFreight!
We're happy to hear that Rosalind found a convenient solution for your parents' car shipment. Thank you for sharing your experience, and we're glad the delivery went smoothly!
Reviewed July 15, 2024
This was the 3rd company I contacted and I immediately knew they were the one I was going to use. No pressure, just factual information. Everything was transparent. AND FAST! No lollygagging. My car was actually picked up the same day. The whole experience from start to finish was super smooth. And zero flim flam pressure to sign ASAP.
Transparency and fast action - that's the AmeriFreight way! We value your time and appreciate you highlighting our service. Speedy pickups are always a bonus. Thank you so much for reviewing your experience.
Reviewed July 15, 2024
This was my second time using AmeriFreight. I initially chose them due to a positive first experience, particularly with Baylee, who was very communicative, provided comprehensive information, and offered reasonable quotes. However, my recent experience differed somewhat. While I encountered helpful individuals, the quote I received was significantly lower than the carrier's final price—more than double, in fact. I understand that pricing can vary, and that carriers set their rates, but it raises questions when initial quotes are so far from the final cost. Unfortunately, due to time constraints, I couldn't risk waiting for another carrier's quote. Therefore, I've given 2 stars for my experience. I believe greater transparency in pricing would improve the overall experience. As experts in your field, you're aware of seasonal price fluctuations and likely have a good sense of median prices. It's disappointing that this experience fell short of expectations.
Thank you for sharing your feedback and for choosing AmeriFreight again. We’re glad to hear that your initial experience was positive. However, we regret that your recent experience did not meet your expectations, particularly regarding the pricing discrepancy. We understand how frustrating this can be and appreciate your feedback. Your insights are valuable to us, and we will work on improving our communication regarding pricing fluctuations to ensure a smoother experience in the future.
Reviewed July 14, 2024
I had a very positive experience using AmeriFreight as my transport company after purchasing a vintage 1972 Fiat 500L. Customer service was stellar in arranging the logistics, pricing and delivery of my vehicle by keeping me informed and sticking to a timeline. I would definitely use them again for any of my transportation needs.
Thank you for the excellent review! Our team is dedicated to providing a seamless shipping experience, from logistics and pricing to on-time delivery. We appreciate you highlighting the importance of clear communication and keeping you informed throughout the process. AmeriFreight is happy to be your trusted partner for all your vehicle transportation needs.
Reviewed July 12, 2024
Great to work with. Excellent communication. The carrier they got was excellent as well. Rosalind was very attentive email text and calls. The price was fair and there were no hidden fees or markups. Didn’t have to pay until it was ready to ship. Would definitely recommend and have recommend to others already.
We're so glad to hear about your positive experience with transporting your Sea Hunt! It's great to know that our customer service met your expectations. We look forward to helping you with any future transportation needs.
Reviewed July 12, 2024
Now my 3rd time to ship vehicles with these folks. Shipped between Virginia and Texas so not just around town. Good people to work with. Lots of communication. Fair price and things happen the way they say they will happen. So, the unknown is kept to a minimum. Will use them on my next two shipments.
Thank you for your kind words! We're pleased to hear that Rosalind provided excellent communication and that you found our pricing fair. We're so grateful for your recommendation and look forward to working with you again in the future!
Reviewed July 11, 2024
I needed to move my car from California to New York. I liked Amerifreight's price and timing. I had a very good experience with their reps. They were responsive and gave me the correct information in terms of timing of pick-up and delivery. I got a text message and a telephone call prior to pick-up, and then got a text and a phone call from the driver who was there exactly where he was supposed to be at the exact time he was supposed to be. It was the same thing with the delivery. I got a text and a phone call from the driver saying when he'd be at the location to pick up my car. He was there. He was pleasant. Everything went smooth. The timing was really good.
Thank you for your kind review! AmeriFreight is committed to clear communication and accurate information throughout the shipping process. We appreciate you highlighting these aspects of your experience, along with the professionalism of our customer service agents. We're glad your car arrived safely, and we look forward to assisting with any future car shipping needs you may have!
Reviewed July 11, 2024
The first time we used AmeriFreight was not so great and we had some issues. Then, in May, we wanted our car back up north from Palm Springs. My husband checked all the pricing with different people and it was all high. He was very thorough in his research and in all of his contacts, Jennifer from AmeriFreight really swung the bat. We were sold on her. Jennifer did the best she could to get him a carrier and it worked out fine. She's sterling. My husband found one small mark on the car but everything inside was fine. Also, the driver was great. He had a great attitude and he came on time to both locations. We're very happy with the company and we've recommended them to other people.
Thanks for giving AmeriFreight another shot and recommending us to others! We truly appreciate your business, and we're so grateful that you gave us a second chance to provide you with an excellent car shipping experience.
Reviewed July 10, 2024
Order Number: **. AmeriFreight agents were on top of my order and worked diligently to get a carrier on my requested pickup date. They made sure to check in with me regularly throughout the whole shipment. Their team was also very respectful and made me feel like a valued customer. True professionals.
Your kind words about our communication mean a lot. Our agents truly enjoy building relationships with customers and ensuring a smooth experience. We appreciate your feedback and look forward to serving you again in the future.
Reviewed July 10, 2024
I transported a vehicle from Cincinnati to Miami, Florida and the quote that AmeriFreight gave me was pretty fair compared to other folks. Their process was pretty smooth and not too complicated. They told me that the transport would take about three days and it took about four days because of traffic. The driver was good and the vehicle arrived with some bug marks but that was just normal.
We're so glad you found our quote fair and the process easy! Thank you for sharing your AmeriFreight experience. We look forward to assisting you again in the future!
Reviewed July 10, 2024
My daughter was in school in New Jersey and we live in Georgia. I didn't want her to drive from New Jersey to Georgia to drop her car off, so I enlisted AmeriFreight's service to transport her car to me. When I first set it up, I did it online, but then someone gave me a call. Their customer service was excellent and every time I called, I got the same person. Her name was Christine and she was really good.
I used AmeriFreight a couple of times and I've had good experiences with them. Their quotes would vary, depending on the carrier, but for the most part, they were pretty much affordable and reasonable. They would get back to me and they were customer-friendly. If you have an issue, you can give them a call and they'll handle whatever it is for you. I would tell my friends to go ahead and use them because I haven't had a problem with them yet. They're reliable and each time I used them, they've brought my cars to me with no issue.
We're so glad AmeriFreight could help reunite you with your daughter's car! Understanding a parent's concern about a long drive, getting her car back to Georgia safely and conveniently is exactly what we aim for. It sounds like Christine provided exceptional customer service, making the process smooth and informative. Thank you for trusting AmeriFreight with your business multiple times, and for recommending us to your friends! We appreciate your feedback.
Reviewed July 10, 2024
The person that I was working with was available when I had questions, and she was totally professional and helpful. The location was in Niagara Falls and the transport was scheduled to take five days. It was on time, and the driver was great. He was knowledgeable and knew exactly where he was going and where to meet. The original quote was about 1,100 and it was a bit off, but I was holding my breath for that. I ended up paying 1,600, which was fair enough. I understand that there are limitations to the ability to quote for that type of a situation, so it was fine.
Thank you for sharing your experience! We're glad our team was professional and helpful throughout the process. We appreciate your understanding regarding the pricing and look forward to serving you again.
Reviewed July 9, 2024
We were moving my mother's car from Florida to New Jersey and when we set up the transport with AmeriFreight, the process was pretty good. The driver was great and the quote was accurate. I would tell others to consider them.
Thank you for choosing AmeriFreight!
Reviewed July 9, 2024
My daughter goes to school in Arizona and we needed to get her car home. AmeriFreight had the best deal and setting things up with them was terribly easy. The man I worked with was incredibly kind and helpful. The driver wasn't really chatty, but he was very nice and he explained the process. He was efficient and the car arrived in perfect condition. The price I paid was a little more than the quote, but it was pretty close and I knew that there was a chance of that.
AmeriFreight offers competitive rates while ensuring a positive experience. We appreciate your understanding that final costs can vary slightly. We're glad your daughter's car arrived safely! Thanks so much for your feedback.
Reviewed July 9, 2024
It’s my first time shipping a car, from West coast to East coast and AmeriFreight made it a great experience. When I also saw your company as one of the top 5 in the Forbes list for car shipping, I know I'm making the right choice. Raz is great & kept in touch with me and explained things, answered my questions & concerns. I will surely use your company again in the future.
We love to hear that AmeriFreight made your first cross-country car shipment a breeze! Raziah's dedication to clear communication is exactly what we strive for. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future!
Reviewed July 8, 2024
AmeriFreight has great customer service. Agent on the phone was friendly, calm, and walked us through the entire process. There was good coordination between the company and the driver. Our car was transported with no problems, issues, or damage. The car arrived at the place on exactly when expected.
Thank you for your feedback! We're glad our team provided great customer service and coordinated well with the driver to ensure a smooth transport. We appreciate your trust in AmeriFreight.
Reviewed July 3, 2024
I recently used a car shipping service to transport my vehicle from Michigan to Los Angeles and had an outstanding experience. The service was exceptionally professional and punctual. Communication was clear and prompt throughout the process, ensuring I was always informed about the status of my shipment. My car arrived on time and in perfect condition. The team demonstrated a high level of professionalism, making the entire process stress-free and efficient. I highly recommend this car shipping service to anyone in need of reliable and timely vehicle transportation. Their excellent service exceeded my expectations, and I couldn't be more satisfied.
We're so glad to hear about your recent car shipping experience! At AmeriFreight, we strive for exceptional professionalism, clear communication, and on-time deliveries to ensure a stress-free process. If you ever need reliable car shipping again, AmeriFreight would be honored to provide the same level of service!
Reviewed July 3, 2024
The process to transport my 3023 Subaru Crosstrek vehicle from Colorado Springs to Florida was exceptional. Everything went smoothly from my initial call for quote to delivery of the vehicle and all employees were helpful and professional. I was updated along the way. Thank you Amerifreight. Would recommend and use if I have the need in the future.
We're thrilled to hear about your exceptional experience! Providing smooth and professional service is our goal. Thank you for recommending AmeriFreight and for choosing us for your transport needs.
Reviewed June 27, 2024
I have never shipped anything like this before, it made me nervous. I tried to do it way ahead of time and not knowing that I gotta kind of wait for the bids. They did everything that they could and it went smoothly. Everything that they said they would do was exactly what happened and that made it very nice. The nice thing was the representative continued to keep in contact either verbally or by email and it felt like your best friend had your back. The move went faster than it was supposed to.
My son is the one who was talking to the driver at the pickup and the only hiccup was that when they connected with him initially, AmeriFreight had given us a name and we thought that that was the driver, but that was not the driver. That was probably the person that owns the company who took out the bid. They gave me Victor's number and name and Andrew contacted my son and said, “I'd like to come pick your vehicle up.” He said my son could just leave the keys with the vehicle if he couldn't do it right then. I called AmeriFreight and they contacted the company. Within 30 minutes, it was all taken care of. They said the driver is Andrew and Victor is the guy who schedules Andrew.
We understand how nerve-wracking it can be to ship a car for the first time! We're glad we could ease your concerns and make the process smooth. It sounds like our team kept you informed every step of the way. We appreciate your patience with the process of finding a carrier, and we're so happy to hear that your car arrived even faster than expected! Regarding the initial driver confusion, thanks for letting us know. We'll work to ensure clearer communication in the future.
Reviewed June 27, 2024
Everything went according to plan and AmeriFreight did everything they were supposed to do that they said they were gonna do. The driver notified us once he was in Rochester and somebody was gonna be there all day for him to deliver it. So, that wasn't an issue. The customer service rep was very helpful. I explained to him it was my first time doing something like this and he walked me through it and everything that he said would happen happened. So, I was impressed with how it went. If I ever was going to get another car from down somewhere and have it shipped, AmeriFreight would be the one to do it.
We appreciate your kind words! It's great to hear that everything went according to plan and that our team was helpful and communicative. We look forward to assisting you with any future shipping needs.
Reviewed June 27, 2024
Scheduling with AmeriFreight was very straightforward. I just called and set up a time and date. Three days before the scheduled ship date, they got me information on someone who could do it, and they shipped it. It was three days, which was way faster than I thought. Communication was great from the listing agent and the driver himself. My experience was super easy. It was a little bit pricier than a couple of other competitors, but I felt a lot better about the service through AmeriFreight.
Thank you for sharing your positive experience! We're glad our team provided great communication and a smooth, quick shipping process. We appreciate your trust in AmeriFreight.
Reviewed June 27, 2024
My experience with AmeriFreight was straightforward. They picked the vehicle up in Phoenix and dropped it off in Chicago when they said they would. The transport took 4 days.
We're happy to hear about your straightforward experience with AmeriFreight! Delivering your vehicle on time and as promised is our priority. Thank you for trusting us with your transport needs.
Reviewed June 27, 2024
When I was looking for someone to ship my bike back to Vegas for a few weeks, the customer service with AmeriFreight was good. The person that picked up my bike was professional. The transportation was great and so was the communication.
Thank you for your feedback! We're glad our team provided professional service and great communication while shipping your bike to Vegas. We appreciate your business and hope to assist you again.
Reviewed June 27, 2024
My experience with AmeriFreight was really good, overall. The representative I had who helped coordinate the movement of my car had a very effective communication with me and kept me up-to-date on the status of everything as he was going through the process to procure a driver to move the vehicle. The driver I had was very good, communicated with me, and safely transported my vehicle to the end location. He was flexible in the end when I had to make a minor adjustment to the address for drop-off. Everything worked out well. The pick-up was outside of Atlanta, Georgia and it was dropped off on the California coast and the transport was six days total.
We're pleased to hear that everything worked out well with your car shipment! Effective communication and flexibility are key to our service, and we're glad you experienced that. Thank you for your kind words.
Reviewed June 27, 2024
I had a fantastic experience with AmeriFreight. The sales rep was over the top great. She went over, above, and beyond. They picked the vehicle up on a weekend day and wound up dropping it off in Texas on a Monday. The communication with them was fantastic. If I turned around and texted the rep, she answered me. On the day of delivery, there was a problem as far as payment when that was supposed to already be worked out. I called the rep and she answered on her day off and rectified the problem within five minutes and got the company to take the payment that was originally part of what they agreed to.
We're thrilled to hear about your fantastic experience with us! It's wonderful to know that your agent went above and beyond to ensure smooth communication and a quick resolution to your issue. Thank you for choosing AmeriFreight.
Reviewed June 26, 2024
I would use AmeriFreight again. The process was good. It was easy. What I ended up paying was a decent amount higher than their quote. But it was still a good experience. I drove to meet AmeriFreight for them to pick the car up in Austin, and same thing in Seattle. After it got scheduled, the only stressful part was not knowing exactly the day that they would pick the car up. But once it was picked up, it was fine.
Thank you for your honest feedback! We're glad you found the process easy and had a good overall experience. We appreciate your patience with the scheduling and look forward to serving you again in the future.
Reviewed June 25, 2024
Melissa in Georgia really helped figure out the rescheduling of shipping my car. Originally, the first person that quoted me canceled a few days before my car was supposed to be picked up. But Melissa and her team were able to figure that issue out pretty quickly. So, overall, it was a great experience.
Reviewed June 25, 2024
Scheduling the transport was the easiest part. It went through right away. Amerifreight contacts you and then they find you a shipper. If you wanna go with it, they charge you that fee. It keeps you on your toes. So I took a gamble and it paid out. It was good. They came through and ended up getting me the contract with the shipper. They also got my car out here earlier than the exact date. So it was on point. I was getting updates left and right. The communication was good. Everything went well. I'll more than likely be using Amerifreight in the future again.
Reviewed June 25, 2024
The broker was helpful. He got it done fast. And the guy who picked the truck up was nice.
Thank you for choosing AmeriFreight!
Reviewed June 25, 2024
AmeriFreight was efficient. The scheduling, pick-up and delivery were easy. Pick-up was on time. I was in communication with the person who found the tow company and also the driver. It was great communication and they dropped the car off exactly when I expected it to be.
Reviewed June 25, 2024
The dispatch member that I was working with was excellent. She helped me out a lot and was very informative. She reached out and checked on me before and after delivery. The driver communicated throughout pickup and drop-off. I've used AmeriFreight before and I'd use them again if I have to make another cross-country trip. Overall, it was smooth and easy and the customer service is elite.
Reviewed June 25, 2024
AmeriFreight got in touch with me super quickly with a quote. The transport took three days and I had a line to my driver, which was great. He was able to reach out to me for pick-up and delivery. He showed up a couple of days before he said that he would. The final cost was a bit more expensive than the quote, but it was a weird route. Not very many cars were on that route so we'd expected it to be a bit higher. I would probably use AmeriFreight again. They were reliable and the driver that they were able to get for me was trustworthy.
Reviewed June 25, 2024
Thank you AmeriFreight. The entire process was efficient and smooth. Sy ** was dependable and professional. He answered any and all questions regarding transporting our car from Virginia to Colorado. He was always available to take our calls or return them quickly. What a relief to find a company and employees with such integrity. We received a call the day after the car was picked up to assure us everything was on schedule. Our family in Colorado was impressed by your service. We have family all over the US, you can bet we will refer anyone wishing to move their car to AmeriFreight! I apologize for this late evaluation. We have been dealing with a medical event here. One blessing that we are grateful for is your service being stress free. Thank you again for great customer service AmeriFreight! Sincerely, Kate **
Reviewed June 22, 2024
Dealt with Carovanzieus and she was knowledgeable and a delight to work with. She listened to what my concerns were and addressed them in the context of this particular situation. She was thorough and understanding of what I needed. I would not hesitate to recommend her to anyone trying to navigate the mysteries of auto transport. She was able to answer all my questions, gave invaluable advice and was quick to respond - what more could you ask for.
Reviewed June 22, 2024
Maleah ** was the best. I needed a snowmobile shipped from Wisconsin to Wyoming. Maleah got right on it and kept me updated on finding a carrier. Maleah got me a price quote and the carrier name. When they would pick up and delivery date. After the snowmobile was delivered she made sure everything went well. I highly recommend Maleah **.
Reviewed June 21, 2024
I have used AmeriFreight for the last three years or so to transport my car from the northeast to Florida. Amerifreight make it a no-hassle, easy process to find a driver and transportation. This time I worked with Henry ** and the service was just as good as it was with my previous rep.
Reviewed June 21, 2024
We couldn’t be happier with this experience. The communication before pickup was great. Pickup was right on time. The car was carefully and expertly loaded. It was clear the driver knew what he was doing. The car was delivered with timely and with car. We would definitely use AmeriFrieght again if needed.
Reviewed June 20, 2024
I have a plan to move to California. So I chose AmeriFreight to ship my car. This is my first experience. Even though the total price is difference from the original quote price, the price is acceptable, I think. Luckily, everything went well. Jennifer ** from AmeriFreight explained me about the shipping. Overall, I am satisfied with AmeriFreight. In the future, I am sure I will choose AmeriFreight. My reference number is **
Reviewed June 20, 2024
I have been using AmeriFreight for many years now transporting my car to and from the Midwest to Arizona. They have always provided me with excellent service and are extremely courteous. Can't say enough about Robyn! My car has always been picked up and delivered as scheduled. Thank you AmeriFreight!
Reviewed June 19, 2024
The person who picked up and dropped off my car only spoke russian... Had to use a translator just to understand what they were saying. AmeriFreight promised me I'd be able to use Venmo to pay the delivery driver but upon arrival and deciphering the russian speaking delivery driver they insisted they only accepted Zelle which was never even mentioned as a way to pay by AmeriFreight. I didn't have a Zelle account so I was stuck in my own car for about two hours translating and figuring out how to pay the delivery driver. Price for Wisconsin to California transport ended up costing me $2000+ for a truly subpar experience...
We're so sorry to hear about the communication breakdown! We can only imagine the frustration you experienced. We aim for a smooth customer experience from start to finish with clear communication every step of the way, and it's clear we fell short. We'd love to discuss your experience further with you. Our management team can be reached by phone at (678) 821-2653 or by email at r.jernigan@amerifreight.net, so that we may assist in a resolution to this matter.
Reviewed June 19, 2024
Everything went smooth, Bobby ** was great to work with, I was happy I found AmeriFreight and chose them for my first time shipping a Classic Truck. I would recommend this Company to anyone looking for an easy stress free experience of shipping your car at a very reasonable rate, and the Auto Transporter they brokered to haul my truck was fast, dependable and the driver was great. Thank you Bobby ** for assisting me and ensuring me along the way that my truck would be delivered to me on time and in the same condition it was in when picked up.
Reviewed June 19, 2024
Thank you. Thank you for the peace of mind on shipping my son's vehicle 2 times for us. We worked with Robyn **. Wonderful communication. She would text and let me know step by step and made me feel at ease. The first time I used AmeriFreight was in September and then again now in June. I knew I would definitely use them again. Hands down very kind workers, and the carriers both were very nice. (Don't' speak English) but very very informative with where and times and everything worked out great on both transactions. Thank you. I would use again.
We strive to provide peace of mind throughout the car shipping process, and it sounds like Robyn did an excellent job keeping you informed with step-by-step communication. It's wonderful to hear you felt at ease using AmeriFreight twice. Thank you for recognizing our kind team and reliable carriers. We appreciate your feedback and look forward to working with you again in the future!
Reviewed June 14, 2024
Great job, well done. I am happy with the service provided by AmeriFreight. They coordinated the shipment with an excellent trucker. The pick-up was easy and 15 minutes from our home in Aspen. One of the drivers drove my husband back to the condo Here in Florida. They brought a freshly washed car to our community..
Reviewed June 14, 2024
Very reasonable and easy to work with, especially compared to their competition. They get the job done and keep you up to date as to where you stand plus are pressure free. I would recommend them to anyone looking to move their vehicle over long distances. Have used them three times and would do so again.
Reviewed June 14, 2024
The gentlemen did a great job meeting our deadline of moving our car. They moved it from AZ to OH - picked up on a Thursday evening and delivered it Saturday late afternoon. The crew was excellent at communication and customer service. Would definitely recommend and request this crew again - if I needed to move a vehicle again.
Reviewed June 14, 2024
Christine ** gave me an auto quote; it was lower than other quotes I had received. The car I needed transported was over a thousand miles away. She said it would be delivered late afternoon in two days. I was very skeptical, She also reassured me their drivers are vetted and carefully chosen. Christine and the driver delivered on time! would do business with again. Thanks
Reviewed June 13, 2024
I was not pleased. The car arrived 24 hours later than I expected. It was also very dirty. I could see in the dirt some rain fell on the car. I paid $1500 for an enclosed move. I do not plan to use your company in the future. I think my review is not being accepted due to the rating.
We sincerely apologize for the lack of carrier communication regarding the delayed delivery, as well as the condition your vehicle arrived in. Enclosed trailers protect vehicles from the elements, so dirt and rain shouldn't have been a factor. We take all customer experiences seriously and will be investigating this matter right away. Thank you for your feedback.
Reviewed June 13, 2024
AmeriFreight Customer Service personnel were extremely professional, courteous and timely processing my Used Car transport request for quote and arranging transport service. Amanda kept in touch with me throughout the transport service provider selection process, which was delayed initially by a transporter that failed to follow through with their paperwork and failed tonpick up my car by the stated date. She immediately canceled the first contract and found another transport service that was beyond satisfactory. The final transport service provider was courteous and timely with their communication and delivery, which made me very happy.
Reviewed June 13, 2024
I needed my car shipped, and I had been abandoned at the last moment by a different shipper, who ghosted me. I called AmeriFreight and the rep was in constant contact with me, even giving me his cell number. The driver was on time on both ends of the trip. Car arrived in perfect condition. Excellent service and great experience!
Reviewed June 12, 2024
Awesome reflection on your company. Very professional, knowledgeable, conscientious, thorough. The entire process was painless and quick. Kudos, too, to the company that did our transport. HS Logistics, LLC. Timely, uneventful & constant communication re delivery status. The driver, said he would provide the courtesy of a heads up, when he would be approximately 2hrs out so the recipient of the vehicle didn’t sit home all day. AND he did!!!! Smooth transport PA to CO. Highly recommend AmeriFreight, Amanda Pike and HS Logistics, LLC.
We’re thrilled to hear that the process was smooth and professional from start to finish. Thank you for recognizing our team. Your high praise and recommendation mean a lot to us!
Reviewed June 12, 2024
AmeriFreight shipped my car from Malta, NY to Hillsboro, OR. They rescheduled my pick up date because of the carrier's maintenance issue at the last moment. Then they found another carrier and shipped my car. Everything was smooth from that point and I got delivery of my car on my intended date.
Thank you for sharing your experience! We’re glad we could quickly find another carrier and meet your delivery date. Your satisfaction is important to us, and we appreciate your feedback!
Reviewed June 12, 2024
Set up to have AmeriFreight ship my truck on April 27th for a price of 1050$ complete with veteran's discount. Paid my 250. Vehicle was to be shipped on the 29th on May. 1 my dealership asked if it was going to picked up. I reached out to Amerifreight and they said the shipper had a vehicle breakdown and that they would find another company to ship. Now it is May 6th and Amerifreight gets another company to ship. Next day amerifreight reaches out and tells me that the new company doesn't have the right insurance and that they would have to cancel. Now it is May 7th and they tell me they can get another company but it will be an additional 100$ and I can have the truck Friday...
So I agree to the hustle of another 100$ because I'm so over it at this point.... My truck never shows up Friday.... I got a call from the driver Saturday morning May 11th and finally got my truck.... Bottom line Amerifreight took 2 and a half weeks to ship my truck. Hustled me for an additional 100$. I chose to go with them because they claim to be veteran owed. As a veteran I feel like I have been totally taken advantage of and would never recommend them to anyone.. One bright spot was Robyn. She was above and beyond understanding and had great customer service throughout. Even though she was not my sales representative.
We are truly sorry for the inconvenience and frustrations you encountered. Your feedback highlights areas where we need to improve, particularly in communication and reliability. We appreciate your patience and understanding, especially regarding Robyn’s supportive service. We are committed to addressing these issues with our partners to prevent such occurrences in the future. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.
Reviewed June 12, 2024
Maleah from AmeriFreight was great to work with. The Trucking Company they set us up with was not good. They were a no show on the day they were supposed to pick up the car. We missed our friend’s birthday party waiting on them. They said they would be there in 2 hours, never showed up and stopped communicating until the next day. We waited around for hours! They were a day late dropping off as well. Bad communication!
We’re glad to hear that Maleah provided excellent service, but we apologize for the poor experience with the carrier company. It’s frustrating to miss important events and deal with a lack of communication. We’ll address this issue with the carrier to ensure better reliability and communication in the future. Thank you for sharing your experience with us. A member of our customer support team will be reaching out to you to see if we can assist in any way.
Reviewed June 12, 2024
Overall experience was okay. I was shipping my car from Utah to California. I appreciate the fact that the broker (AmeriFreight) didn't want to take down my credit card information immediately when asking for quotes unlike other companies. They were very good at communicating whether a bid for my vehicle was put out however upon the pickup of the vehicle, that is when everything started falling apart. Both the broker and the shipper (Voki shipping) told me that it would be picked up on at certain date at a certain time therefore I cleared out my whole schedule for that day and when that time came around the shipper never came about. I then called the broker and the broker could not get in contact with the shipper and I wasted a whole day waiting around for the shipper to come around.
Eventually the vehicle was picked up and the delivery date kept getting pushed back and further and I just kept clearing out days in which I was waiting for my vehicle to be delivered. The shipper would say the vehicle would delivered on this date at this time however as time got closer they would keep pushing the date and time. Once the vehicle was dropped off I never got a bill of lading and mention this to the broker. I also mentioned to the broker about my experience and they mentioned that they would get in contact with the shipper and I have heard nothing ever since then.
Overall this experience to ship my vehicle was a lot more time-consuming than both advertised and mentioned. Both the pickup and drop off dates and time kept changing leading to me to change and clear out my schedule. I asked the broker if there were any possible options of me being compensated for the time in which I had to take out of my days to wait for both the vehicle to be picked up and delivered and nothing was ever brought up.
We appreciate your honest feedback and regret the inconvenience caused by the scheduling issues and lack of timely communication. It’s important to us that our customers have a seamless experience, and we’re sorry we fell short. We’ll address these concerns both internally, and with our carrier partners to improve our quality of service. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.
Reviewed June 12, 2024
AmeriFreight is a very professional company. They exhibited excellent customer service. They explained the process very clearly & precisely with me. The representative was very knowledgeable and answered all questions I had. Everything was executed as stated. Amerifreight made my transporting experience worry and stress free. I highly recommend them for your vehicle transporting needs.
We’re happy to hear that our professionalism and clear communication made your transport experience worry-free. Thank you for your high recommendation and for trusting us with your vehicle transport needs!
Reviewed June 12, 2024
Unfortunately, I did not have a good experience. My car was delayed to be deliver 3 days, I called and they did not even have a update about delivering day. Both times to pick and drop off the car It was far from my house, specially during the drop off process. The driver only called when he was getting closer so did not give the information prior. He also, called and said that he did not know how to get to the house so he stopped by the freeway 2 miles away from our home. We had a lot difficult to get the car. I had to lease a car for 3 extra days and take a Uber to pick up the car.
We're sorry to hear about the delays and communication issues you faced during your car transport. It’s important for us to provide accurate updates and convenient pick-up and drop-off locations. We apologize for the difficulties you experienced and will work on improving our coordination and communication with drivers. Thank you for sharing your feedback with us. A member of our customer support team will be reaching out to you to see if we can assist in any way.
Reviewed June 12, 2024
My initial pickup canceled on me within an hour of when it was supposed to be picked up. I canceled flights, booked a hotel and lost out on thousands of dollars because of this. The next one picked up the car late and delivered it late. I contacted Harry who said his supervisor would call me and never did. I texted Harry 3 more times for the supervisor to call me back and I never heard back. Will never use again.
We apologize for the inconvenience and stress caused by the last-minute cancellation and lack of follow-up from our team. This is not the level of service we aim to provide. We understand how frustrating it is to rearrange plans and not receive timely responses. We will review your case internally to ensure better communication and reliability in the future. A member of our customer support team will be reaching out to you to see if we can assist in any way.
Reviewed June 12, 2024
It was like a drug deal. Gone bad, I never figured I'd have to have a gun to feel safe when having a car delivered. I was told that I could pay with a cash app, but when the driver got here he demanded cash. The delivery was not timely and was not what I was promised on timing. Nobody answered the phone for support. When the driver was here to collect his funds, it felt like a a drug deal gone bad.
We deeply regret that your delivery experience was unsettling and not up to our standards. Safety and clear communication are paramount, and it’s concerning to hear about your experience with the delivery process. We will investigate this matter thoroughly to ensure it doesn’t happen again. Thank you for your feedback, and we apologize for the inconvenience caused. A member of our customer support team will be reaching out to you to see if we can assist in any way.
Reviewed June 12, 2024
This company was honest... Communicative... Perfect. I did a lot of research on this type of service and I'm grateful that this company was honest and cost efficient. This is a real review by the way. I appreciate how great the service was and the follow up after receiving my car. They helped me feel safe and like I'm not going to be scammed.
We appreciate you doing your research! AmeriFreight is built on honesty, clear communication, and affordability. We're glad your experience with us lived up to those values. Thanks for choosing AmeriFreight!
Reviewed June 12, 2024
I was pleased with the dispatcher communication but I wasn't happy with the drivers and the delivery. I had to contact them numerous of times and wonder where is my car. I had to pick up my car from a car lot because they took forever to bring me my car after they told it will be here on a certain time and day. I didn’t receive any discounts or anything. Then when I got to the car lot, I had to wait another hour for someone to remove and bring me the keys. Also be aware of a scam company that are similar to them which is Amerifreight Logistics LLC. They are scammers.
We're sorry to hear about the communication issues and delays you experienced. It’s our goal to provide timely updates and ensure a smooth delivery process. We regret that this wasn’t the case for you and understand the frustration it caused. We will address these concerns with our team and partners to enhance our service. Thank you for bringing this to our attention. A member of our customer support team will be reaching out to you to see if we can assist in any way.

Reviewed June 12, 2024
I was given initial quote of $1160 and Final quote was around $1850 before the pickup. During the initial quote request, I mentioned everything about my Jeep having 35-inch tires and 2-inch lift. During the Pickup Driver mentions that Jeep is huge with big tires even though I mentioned during my initial request. During the pickup I was asked to pay additional money on top of $1850 even though I paid premium price. I would never recommend AmeriFreight to anyone.
We sincerely apologize for the experience you had with our service. It’s crucial for us to understand and resolve such issues, especially when vehicle specifications are communicated upfront. We regret the unexpected charges and miscommunication with the driver. Your feedback is invaluable, and we’ll use it to improve our processes and prevent this from happening in the future. A member of our customer support team will be reaching out to you to see if we can assist in any way.
Reviewed June 11, 2024
My car engine completely died on my trip to SC for mother's day. My husband and I completely panicked because we were 3 hours from home and the dealership quoted us $14,000 for repairs. We just needed to get the car back to NC and get a game plan together. Luckily I remembered my niece used a shipping company to ship her car from NC to California about 4 years ago. I called her up and she texted me the information I needed. Just as quickly as I got in touch with AmeriFrieght, Jennifer, my agent was contacting me. You guys took the worry and stress out of what could have been a chaotic situation. She assured me she would get lowest quote she could get in the time frame I needed. I thank you! Definitely would recommend you guys, hands down!
We’re so glad Jennifer could help you during such a stressful situation. Thank you for sharing your story and recommending us! We’re happy to have provided the support you needed when you needed it most.
Reviewed June 11, 2024
Amerifreight has now moved 4 cars for my family, all from CA to Ok. Every time the experience has been easy and the trip has gone perfectly on schedule. I will continue to use this service and I highly recommend AmeriFreight to my family and friends that need to move cars. Maleah ** has been my rep each time and she is great to work with, always clear communication and reasonable pricing (considering gas prices are insane in San Diego, where the cars were all picked up). The drivers have all been easy to work with and stay right on schedule with the pick up and delivery.
It’s fantastic to hear that we’ve been able to consistently meet your needs over multiple transports. Thank you for your continued trust and for recommending us to your family and friends. We appreciate your kind words about Maleah and the drivers!
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