
AmeriFreight Auto Transport Reviews
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About AmeriFreight Auto Transport
AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.
Visit www.amerifreight.net- Money-back guarantee
- Ships more than just cars
- Discounts available
- No phone support on Sundays
AmeriFreight Auto Transport Reviews
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Reviewed April 28, 2018
I needed my car to be shipped back to Atlanta where I live. I called several transport companies but then AmeriFreight's representative, Harry, was very friendly. I trusted his conversation with me. He called me back when he said he would and gave me information he said he would give. He did it in a timely fashion. He quoted me a price and he explained to me why that price was a bit higher. He made me feel comfortable. I highly recommend Harry. He drew me to work with AmeriFreight.
Reviewed April 28, 2018
We talked with other companies a little bit for a move but AmeriFreight was one of the first choices that came up and we were satisfied with what we were getting there. But I didn’t hear back from George for about a week and a half so I started calling out other people before he reached out to me. Other than that, he did well once we found a driver. He kept in touch, called and made sure that we got everything that we needed. He was great to deal with. It was just that lag time when we were sitting in the dark. But even if he didn’t have any drivers available at that time, a quick phone call every couple of days to let me know that he was still looking would have been a little better. We also had some issues trying to get the payment through so we had to get other cards and the carrier driver was being really impatient. But he had other cars to drop off and he was on a time schedule too so that I understood. Nonetheless, I was really happy with the entire experience.
Reviewed April 27, 2018
My daughter had used AmeriFreight before to move her vehicle. We tried them and they had a good price, so we went with them. The transport of our vehicle was very well-organized. The transport organizers were very helpful and the interactions that we had with them were good. They called me several times to tell me what was happening. They said that the driver was going to call me an hour before he came and the driver actually did that. Our experience with AmeriFreight was good and they did a good job.
Reviewed April 27, 2018
I had to move to another state so I needed to ship my vehicle. I analyzed a few transport companies and then I chose AmeriFreight. The reason why I picked AmeriFreight was the less quote, compared to the others. The initial quote that they gave was less and there was no pickup per week. But then, she asked me to increase it a bit. So it was increased by $100 - $200 and then it got picked up. But the people I worked with kept informing me about what had happened and kept asking me about the state of it and that was amazing. I appreciate that. Also, the guy who picked up my vehicle was amazing as well. I also got my car by the time I reached here. And that was quick.
Reviewed April 26, 2018
I liked AmeriFreight's ratings on the net and the discussions I had with the provider. The quote they gave me was higher than the other companies but the reason that it was higher was because my son wanted to get his car out at a certain date and by the time he’d made the decision, they had to expedite it. So, he had to pay more and it was not AmeriFreight’s own fault. Their transport organizer and driver were very good. I would recommend AmeriFreight if somebody asked me who a carrier would be for a car.
Reviewed April 25, 2018
My son had gone down to Florida to participate in a living situation program down there and had gotten a job and needed to have his transportation which is a scooter. I looked at several transport companies and the initial quote of AmeriFreight was less than what other people's were. And so, I went with that but it didn’t end up being less than other people’s actual cost. The initial quote was 400 and some, but I ended up paying 800. But I was very happy with the person that transported my scooter. They had it down there in four days.
However, we were back and forth a little bit. We had hoped that it would get down there during the work week but then he thought it was gonna be the weekend and then he was back to getting it there but it was Friday at 11:00, and they were closed. But he got the key off and got it there safely that Friday night. And then my son went down on Saturday to make sure it was there. So it worked out good. I also paid the man up front because I knew that there wouldn’t be anybody there to pay him when he’s off.
Reviewed April 25, 2018
I moved across the country and flew home. So, I needed someone to move my car. AmeriFreight had a prompt response and a good price, so I went with them. Their transport organizer and driver were both very professional. I felt comfortable meeting their truck driver alone as a single woman and our interactions went perfectly. They gave me a pretty expensive quote and the shipment cost me $1500. Still, I was satisfied with their service.
Reviewed April 24, 2018
I was moving my car into the service center which was about six miles away. My agent’s company recommend AmeriFreight and my experience with them was great. They shipped my car professionally.
Reviewed April 23, 2018
I was giving my daughter my car, so we made the shipment to Seattle. I went online and looked up different transport companies, and AmeriFreight seemed to have a good reputation. However, I was a bit ticked off because they originally quoted 1,100 but it ended up being about 1,400. But the transport organizer seemed pretty good. It was also pretty quick getting a carrier and my daughter said there were no problems with the car too. I'll recommend them.
Reviewed April 23, 2018
I used AmeriFreight before and I recently used them again. Jorge, their transport organizer, was outstanding. Their driver was great, too. I have referred friends to use AmeriFreight and Jorge.
Reviewed April 22, 2018
I'm out of state and saw the price I wanted, so I purchased a car and looked for a transport arrangement. I requested a bunch of dates and AmeriFreight came through. And then, they were the first one who connected with the driver. The quote was really reasonable, too. I needed to pay 30% more because they gave us a low bid and then no driver was interested, so I have to go for the other option. And while the transport organizer was all right, she could have been more responsive and more upfront. They gave out the very low bid and then just sat on it until we felt the time pressure and then decided to go with the premium option. But she got the job done. I needed enough information to know where the driver was at and what was happening and the pick up arrangement on that, but other than that, we didn't chat that much. He was busy driving. But everything was on time.
Reviewed April 21, 2018
I was moving and I chose AmeriFreight because of the service. The communication line was very open and I was guided step-by-step. And I felt comfortable. They said they were going to call me back in the morning and I'm spending that money and I actually get the call in the morning. It was transparent with what they were saying. Lecia was my transport organizer and she was very helpful. She gave me the number of the driver and told me what to anticipate and expect when I get to New Jersey and in Tampa. Also, the driver was a pleasant person. He told me he would give me a call the day before he arrives in my city and he did. Then, he gave me two hours in advance the day after on the location.
Reviewed April 21, 2018
We live in Denver and we purchased a classic car which was in California so we needed to have it shipped to us because we don’t wanna drive a classic car that far. We had a small time crunch because Jeffrey, my fiancé works out of state and we were trying to get it there by the time he got back home. The person that I worked with out of the Florida office was great and really helpful. She stayed in contact with me and got the car picked up the same day we contacted her. It was really nice and we had a driver that was available right away. She also made sure that everything was delivered on time. I appreciate that she took care of us because I didn’t talk to the driver much which was fine. I just wanna make sure that they knew everything was in order and the car was in great condition. We didn’t have any trouble when we got it. It took about three days which we expected because it was California.
Reviewed April 20, 2018
AmeriFreight has a good rating on the website. They have professional and good people as well. The guy who I talked to was polite and the driver was fine. They delivered my car in four days which was shorter than the expected time frame.
Reviewed April 19, 2018
I went online and was looking at the ratings, and it looked like AmeriFreight was a good place to start. George was very helpful. He stayed calm in dealing with me as I was so anxious and I had to get everything scheduled because I was also having my furniture scheduled. But he handled me very well. He kept saying I had to wait a little closer to the time that I was wanting to ship because the shippers would jump on it and be right on time, and he was right. The only problem I had was the carrier had a hard time finding the location where to drop off. I was moving to a little town in Texas, and his GPS would not work when he got around this area. My brother had to go find him and bring him here. But he was a very sweet and nice man. My car was shipped on the weekend, so it was a little more expensive. But the car is very valuable to me, so it was worth it.
Reviewed April 19, 2018
I was moving from Portland, Oregon to Illinois and AmeriFreight seemed to be reliable based on the reviews. The quote I got from them was good and was quite competitive because I did not get the quote from anyone. And when it was all set and done, they kept the same quote. The transport organizer was professional and did a great job. However, when I was calling the driver, he was not picking up. AmeriFreight said that even the driver was not able to contact me, which was unusual because every now and then, he was able to contact me. Other that, AmeriFreight was perfect. They collected the car on the fourth, and delivered on the 7th. Overall, everything was done within 10 days.
Reviewed April 18, 2018
We did a cross-country move, and we had AmeriFreight ship our car. The transport organizer did a good job, but there was a $2,000 difference in the final payment and there was no reason given. It was just what they presented me with. Also, the transport took a little longer because he had some brake issues, but they communicated with us. And I would still tell others that their service was reasonable service, but they just have to have some reasonable flexibility in their price.
Reviewed April 17, 2018
I was moving and so I needed AmeriFreight. The transport organizer was awesome and very helpful. I talked to her a couple of times because I had a bunch of questions, and she gave me her number and it was pretty quick. I also availed of their free quote. The carrier driver on the delivery day texted me every once in a while and told me how far out he was, too. He kept in touch.
Reviewed April 17, 2018
I got a job in the Mississippi and I needed to move my car from Seattle and it was hard for me to drive. I reviewed some website, and based on the experience of other people, it was hard for me to find the best shipping company because there was a lot of good and bad reviews for any company. But finally, I got AmeriFreight in the Auto Transports Review website, and they got a 5-star and the gold certificate there. So I preferred to just go ahead with them, and I was satisfied. The only problem that I had was the price was not exactly what I expected. It cost me 2,000 bucks, but it was still good. The driver was very nice and very polite. I enjoyed working with him and he exactly delivered my car at the time that I expected. And everything was safe, so I was happy with AmeriFreight.
Reviewed April 16, 2018
We were moving to about 2,000 miles destination and we used AmeriFreight's services. They were honest about what the process was going to look like compared to the other company I chose after doing online reviews. The quote that they gave me was exactly the price at the end. The transport organizer was pleasant and very nice. And the carrier drivers were very good, very responsive and we had very good communication with them. The whole delivery process took about five days. However, we had some minor damage on the car and it was a bit of a pain there. It was delivered on March 27th and it has not been resolved yet with their insurance company, but we’ll see.
Reviewed April 15, 2018
AmeriFreight had good reviews online, and their price was good. The representative that I dealt with was just really nice. Her name was Karen and she was very clear-cut and she wasn't pushy about choosing AmeriFreight. The driver was really great too. He answered every single time, and I prefer text, so he would text me. And the guy that I bought the car from said he would probably use AmeriFreight too.
Reviewed April 15, 2018
I bought a car in Texas and I needed to get it to San Jose, California. I looked online and AmeriFreight has a good rating. There was a laundry list of trouble and I checked all that. And they worked out fine. So, I went with them. Plus, they called me back a lot compared to other companies who didn't call me back at all. Their transport organizer was fine. She kept me up to date on what was going on, told me when they had a guy and when he'd be there. It took them three days to find the guy that had the route and then it took them about a week to get from Texas to here. So, all in all, it took 10 days. Overall, my experience with AmeriFreight was fine. They got me the car, they did it when they said they were gonna and they charged me what they said they were gonna charge.
Reviewed April 14, 2018
My moving experience with AmeriFreight was wonderful. AmeriFreight's quote was very competitive and they had a good review, so I decided to go with them. The move was very quick and there was no damage in the car. And their quote was 100% accurate. The transport organizer was excellent and the day of delivery went smoothly. The overall process took just a few days. It was beyond the expectations, so it was good. I’m satisfied with AmeriFreight's services.
Reviewed April 13, 2018
We purchased a vehicle in California, a state we didn’t live in, and I needed to have it shipped to Ohio. I looked at reviews online and AmeriFreight got rated well. We did the cheapest option with them because of the space available and they’re trying to get the last bit onto the truck type of thing. So, we were given a range to expect and it was about what I expected.
The transport organizer was prompt and stayed in communication with us. However, there was some miscommunication on when they were going to be able to pick up the vehicle. We had to have all the paperwork done and the check had to clear before the dealership would release the vehicle. And the transport organizer wasn’t getting that bit. So, we had to push the pickup date back a couple of times because they said that they have a person ready to come pick up the vehicle but the vehicle has not been released. So I told them that I’ll just call them when it’s ready.
On the other hand, we ended up waking up the carrier driver, but it was fine. There was a 7:00 AM pick up and when he changed time zones, for some reason, his phone didn’t set to the new time. Nonetheless, he was out of the truck in about 10 minutes and we did our thing. It took about four days from pick up to drop off. Overall, they did what they said they are going to do and the price is reasonable. My experience went well.
Reviewed April 12, 2018
AmeriFreight was more of a broker and they would look for haulers in the area and set broker deals with them to get to the best price. They were fully ensured and they would stay to what they would do throughout the whole process. They would come back to me with any fees that came up with the hauler, so their price was definitely competitive. When they called with the price, it was slightly lower than the other ones quoted and there was not going to be any hidden fees because they contracted a hauler who said would be getting in the area and could do the shipping. The transport organizer has been in the business for a long time and dealing with him has been excellent. He kept me abreast when he was getting close and on the day before the shipping, he said he would be there. The car came off fine and everything was good. It was the first time that I did something like this and I would definitely recommend AmeriFreight.
Reviewed April 11, 2018
After I sent a request in to AmeriFreight, a guy called me and gave me a good quote. Then he gave me updates. It took a week to get one but he told me that they were still looking and that they would call me when they find somebody. Then when he called and said they got a shipper, it all happened in one afternoon. He called and said that I could do it right then or I could wait to get cheaper. But I wanted it right then so I ended up paying $200 more. He told me how long it would take and the price and then he did it in like an hour. He was great.
The driver did really good too. He was a day early, which was cool. He called me ahead and I told him that I could only be at home at a certain time and he said it was no problem and that he would be here at that time. I talked to him and I knew to pay him cash at the time. I was out there when he unloaded the vehicle and it was great. And the main thing was that there was no damage to the car. This guy was awesome. I had to do this before and although the driver was not rude then, he was really overworked and stressed out. With AmeriFreight, the experience was great on both ends.
Reviewed April 10, 2018
I had a station wagon that I needed to get from Colorado to Oregon and AmeriFreight had not only competitive pricing but they also have great reviews on the Better Business Bureau and one other site. They seemed pretty reputable. The process was pretty speedy too. I had to follow up with them about a couple of things, but it was on the transport’s end. Harry helped me and was really wonderful, attentive and very responsive to my needs. He helped me kind of every step of the way.
The driver was really friendly and super easy to deal with as well. We were able to coordinate according to my schedule and the delivery was a quick transaction. He had the vehicle off the freight itself and ready to go by the time I got there. Plus it sounded and looked according to the reports when it left Colorado. I would definitely recommend AmeriFreight. It's an industry that can be questionable at times so it was good to know that they were honest, upfront and able to get exactly what I needed to where I needed it to go.
Reviewed April 9, 2018
AmeriFreight had better reviews than other companies ad we were able to get a quote from them pretty quickly. The transport organizer was concise and clear. She was upfront about charges and what to expect. It was my first time booking with this transport and it was a generally positive experience. The carrier did a really good job. They were quick and they were good to communicate with. The time frames were expected. We had a little trouble setting up a pickup time, but nothing dramatic. It was just a matter of what was gonna work best with the carrier in terms of the schedule and where I wanted to meet them. But we were able to work out a great time. The driver was on time, and he got the car loaded up in about 30 minutes. The price was fair and the entire transaction was good.
Reviewed April 8, 2018
I put in a search for a freight company and out of all the companies, the customer representative from AmeriFreight was the most friendly. Most of them were rude just wanting to do business and when I told them I wasn't interested, they just hung up. So I went with AmeriFreight and the carrier was nice. He was a little bit difficult to communicate with, but overall, it was fine. It took a week and a day to deliver the car, which was just as expected.
Reviewed April 8, 2018
I used AmeriFreight's services to ship my vehicle from Texas to Washington State, since I had a personal situation. My interactions with the transport organizer throughout the process were fine. I had one carrier that was lined out that ended up breaking down, but then there was another carrier that was found. They were able to jump on a replacement carrier quick and then that carrier broke down halfway through. The vehicle did not arrive in the original timeframe that was provided to me, but it was outside of AmeriFreight’s hands.
However, any of the delays were not communicated by the carrier driver to me and they were forceful. Also, the original email stated that they would accept cash or money order. Then when I attempted to contact the carrier on who to make the money order out to, their response was, “I want cash.” They left it at that, but they finally took the other payment that they had initially said they would. Still, what I paid in the end was a lot higher than the quote I initially got. All in all, I would recommend AmeriFreight.
Reviewed April 7, 2018
I was sending a vehicle to my son, and Amerifreight was a referral from one of my friends. I called and then they gave me a quote. Dealing with the transport organizer went very well. He was very, very friendly, very informative so that went excellent. My son said the carrier drivers were very friendly and just very nice people. One of them even offered to wash the vehicle for my son when he got it there. It was all clean when he picked it up but, bringing it that many miles, it got dirty. Nevertheless, I could have got it a little bit cheaper.
Reviewed April 7, 2018
AmeriFreight did well on moving my vehicle. They got it back to me dirty, but other than that, it was fine. It was a good experience.
Reviewed April 6, 2018
We purchased a CPO up in Spokane, Washington. Spokane is all dirt roads and doesn’t even have motorized transportation. We had to get a car shipped out because it would be too much of a pain to drive that one down. We talked to AmeriFreight and they have a couple of different contractors they work with that come out of the area. We tried them out and they were great.
First off, the transport organizer, Danielle, sent an email. They were having some problems with getting the documents on email and she stayed right on that. She made sure we had proper documentation and she was good at it. She called to make sure everything was good, during transport, and where we're going to be there and did follow up calls. She spoke with the carrier and we got to get patched in to the carrier as well so she could hand off to them. They stayed on with making sure we had a carrier in the timeframe we needed and their quote was pretty much dead-on. And the carrier brought it down quick. Everything went smooth and it was awesome.
The only downside was that they didn’t give us enough heads up. The driver has a dispatch guy who would call us and say, “Okay. It’s gonna be there in 15 minutes.” It was coming to LA and we couldn’t drive three blocks in 15 minutes, it was going to take 30.” I tried to tell him and said that LA is different than Miami. We talked to the dispatcher and then spoke to the driver. The driver said, “No worries.” He was a good, professional 28-year-old. He had to back off the rig and it was perfectly smooth. The vehicle came down open transport which was what I expected. It rained and it had some dirt on it. But concerning it was an open transport, it's probably just as good as when they put it on the truck because it probably got rained on when it went on the truck. All I know is that it arrived the same condition it was on the truck.
Reviewed April 6, 2018
AmeriFreight was great and they seemed the best-priced. When I moved, I took advantage of the free quote. The transport organizer was excellent and he did an excellent job working with us to ensure that we got the lowest rate. The carrier driver on the day of delivery was fast, quick, and we were out there as soon as we needed to be.
Reviewed April 5, 2018
I had job relocation and shipped my vehicle through AmeriFreight. I’ve tried different vendors but other transport companies were just inconvenience. They kept delaying my transport and also at the last minute, some transports were backing out of it. With AmeriFreight, the quote is more than fair and the transport organizer kept clear communication and made us understand the process of everything as far as paperwork and how everything would be transacted. The carrier driver on the other hand was pretty much straightforward. He let me know his turnaround time as far as delivery and what-not and it was straightforward, very quick and easy, and convenient. The process took 48 hours and everything was perfect. I would definitely recommend them.
Reviewed April 4, 2018
I needed to get a car to my son so we contacted a couple of shipping companies and AmeriFreight got back to us quickly. My son also contacted somebody else and had put down $185 nonbinding deposit with Direct Express Auto that was cheaper. But I realized they didn’t insure the vehicle so I said to my son, I’d rather pay more money and have insurance because we were putting a few golf clubs in the jeep. He then cancelled the deal with the other company and he called AmeriFreight.
However, Direct had already contacted the same carrier. The carrier had somehow negotiated Direct with not taking as big a bite out of AmeriFreight. So, AmeriFreight was taking more money and had negotiated with the carrier for less money by a difference of $200. And we got caught in the middle of it. It all happened so quickly. I got a phone call from AmeriFreight saying, “Your car carrier guy is going to be coming to you today.” I said, “Okay, great.” And 10 minutes later, I got a phone call from the car carrier who spoke no English and he said, “I’m here.” And I was like, “Oh, okay. Great.” He wound up picking up the car through Direct as opposed to AmeriFreight unbeknownst to me because it was the same guy.
So, we loaded up the car and off the car went. And then at 11:00 at night, I got a phone call from the dispatch person and we came to realize that the car had been picked up by an order from Direct, but we had canceled that order. So the next morning, I’ve got AmeriFreight on the phone with me and they’re saying, “This isn’t right. You undercut us.” I’m like, “I don’t know what you’re talking about.” It was a mess and it wound up costing me $200 more. But at the end of the day, I was like, “Whatever. Forget it. I don’t care.” It’s interesting because these car carriers have relationships with all the aggregator companies, and they’re all fighting for it and squeezing the car carriers and it’s all kind of who gets the order first.
Apparently, even Direct had a charge on my credit card. But in fairness to them, when I called them up and said, “Wait a minute. I have a free cancellation,” they did issue the credit to my credit card. But it was not a particularly positive experience. I would give the industry as a whole a bad review. But AmeriFreight stood by me because then, I was freaked out. I said I didn’t have the car picked up by Direct because if I had, I would’ve removed thousand dollar golf clubs from the jeep. And he said, “No, no. Don’t worry. We’ll make sure --“ But they had to go back and forth, and I guess it was a big headache for them. At the end of the day, the driver expected a different amount of money. I was like, “Screw it. I’ll just pay the extra $200.”
Also, the shipping process was quick which I think was part of the problem because they’re all moving so quickly. So, the problem is, you want to shop around because the prices vary. But the problem is, by shopping around, these different companies were actually in a bidding war with the same trucking company, the same carrier. Nevertheless, I’d recommend AmeriFreight. They’re good because I think I’d explain the process to them so they understood it. I didn’t realize that AmeriFreight and all these companies weren’t doing the trucking. I didn’t realize that they are a middleman. I just thought, “Oh, well. I’m going to contact a bunch of car carrier companies and see who got the best price.” But I didn’t realize that I was dealing with a middleman. Hopefully, I won’t have to ship another car because it’s very expensive. But if I do, I’m wiser.
Reviewed April 3, 2018
I bought a used car coming from Colorado and I shipped it to San Francisco. I did some basic online research and saw some decent reviews about AmeriFreight. The price I was quoted was what I was expecting, so it was an easy decision. Harry called a couple of times to get the details and then emailed me with the name and phone number of the transporter, and he followed up after to make sure everything was okay. The driver called me a couple of times over the weekend when he was driving. And then the day of, when I was picking up the car from him, we rendezvoused at a place that I had picked and he delivered the car. It was pretty straightforward. The whole process took three days and it was seamless. AmeriFreight was easy to deal with. I have had some bad experiences shipping cars in the past, so anything where the other car is delivered on time for a price that I offered paying and got no additional hassles is positive in my book.
Reviewed April 2, 2018
My son was moving out to California and we sent the car along. My husband dealt with AmeriFreight. He was the one who set everything up, but I was the one who followed through once he came to bid and once we got things rolling. The quote we were given was lower than what it ended up being. And, the transport organizer was wonderful. She was always there when I called and when there was some concern. On the other hand, the carrier driver on the day of the delivery was very nice. The car came earlier than expected and that was fine. He was great about it. He knew that we didn’t get charged anything extra because it wasn’t contracted to get there that early and he was very patient and ended up delivering it fine. I would definitely deal with him again and I would definitely recommend AmeriFreight. The experience was very positive, especially with something cross country. They definitely took very good care of the car.
Reviewed March 25, 2018
I wanted to move my car from the east coast to the west ‘cause I was moving. The quote I got from AmeriFreight was good and their organizer was very responsive. The transport company told me that their truck had broken down in Flagstaff, Arizona, so the driver would be a day or so later than he had originally told me. I had to rent a car for one day, but the driver was on time and he brought the car near me, and there was no damage to the car. It all worked out well and I’d be happy to recommend them.
Reviewed March 23, 2018
I was moving then so I did some research and talked to some other transport companies. I really didn't get alarmed nor fuzzy from the way that they explained things to me. Also, when I looked at ratings online, I had seen that some of the other companies that I had talked to did have some negative ratings. But Karen at AmeriFreight was very calm and explained the process to me. When I explained my particular situation, they had a small window of time frame. She worked with me and was very accommodating as much as she could be, and it turned out just fine. Her professionalism and her customer service were fabulous. I got a free quote from them. We first started out higher than anybody else. So, that did concern me a bit. They explained that different sub-companies bid on it and I had a short time frame window but no one explained that to me before.
The drivers were excellent. They kept in contact with me. They picked up the vehicle on Saturday the 2nd and they delivered it on Sunday the 11th. Overall, it's a tough industry. The web information for a lot of transport companies is not really clear. So, AmeriFreight should put more on its website to let people know what they provide and why they should be trusted when there are 300 other ones out there. I'd tell my friends to go with AmeriFreight. It's great and it's cheaper than driving across country yourself.
Reviewed March 23, 2018
I was moved across the country. I wanted to drive with my wife in one car and ship the other. I had never shipped a car before so I asked around and a few people who I was working with told me about AmeriFreight. The free quote that I was given was fair. It might be a bit higher than some other companies, but I wanted someone that I could trust. Their transport organizer was great. He was very helpful and very professional. He returned phone calls quickly. I had some specific time demands that needed to be met and he worked hard to meet them. It wasn't too soon, but not too late either. I heard from AmeriFreight a few days prior to delivery and then we set up a delivery time and it worked out great. The driver was fine. The distance was 2,500 miles and my car got here in about 10 days. I would recommend them.
Reviewed March 22, 2018
My mom past away and left me her car. I had to ship it to myself and AmeriFreight could guarantee shipment within my timeline so I went with them. I called, talked to their rep, George, and booked it. He was very good, detailed, and kept me informed. The driver did awesome as well. He was able to communicate with me and kept me in the loop. The whole process took about three days and overall, it was a very pleasant experience working with them.
Reviewed March 21, 2018
I chose AmeriFreight based on the Better Business Bureau rating. My interaction with their transport organizer was good. Their reps were very helpful and friendly, and the delivery was handled professionally. I got the car on time and it was in good shape. The whole process took four days in total including the transport time. Overall, AmeriFreight was good and I was happy with the move. I’d highly recommend their service.
Reviewed March 20, 2018
I read some of AmeriFreight's reviews when I was moving and it seemed they were one of the better companies, and their price was fair so I went with them. The transport organizer was great. I wasn't here for the delivery but my friend said it was great, the driver was professional. The whole delivery process took three or four days. AmeriFreight is a great company and others should use them too.
Reviewed March 19, 2018
I needed to ship a car from Atlanta to California. I looked at two companies and one of them was at Miami. This one was local out of Georgia and AmeriFreight had decent reviews. And based on that I let them know that I needed to ship a car as soon as possible. I had a certain price range that I had in mind and they were in the price range.
So I spoke to Harry of AmeriFreight on the phone and they sent me a quote. He had did what he agreed to do so it was a seamless process. The trucking company that came out and picked the car up was very professional. They showed up on time. I called them because I had their phone number and I was the first pick up for the day.
They said it would take around seven days and it was within the timeframe that they suggested. This is the third car that I shipped. Of the three companies this is probably the most pleasant. They did what they said they were going to do and I was pleased. Not having to pick the phone and call them up and that sort of thing was important. I would recommend them. They met all my expectations.
Reviewed March 19, 2018
AmeriFreight has a 5-star review so I chose them among others. The interactions I had with their reps were great and it was a good move. AmeriFreight's service was good.
Reviewed March 18, 2018
I’m in the military. I got orders, PCS to Florida, and we get to transport one of my vehicles. AmeriFreight was highly rated on a certain site that's why I went with them. The quote was fair for the time frame. The transport organizer was very professional with what was talked about on the phone. He did everything he could to give me the best possible deal. Getting the vehicle there or up to that point wasn’t an issue. But there were some issues with when exactly they would be available to drop off the vehicle and that was kind of in a time crunch for my parents who were picking up the vehicle. We didn’t exactly know when they would be in town. They called back a couple of times or I had to call them a couple of times and find out when exactly they were going to be in the area. That part of it, I think, wasn’t really all that great. Other than that, everything was handled very well.
Reviewed March 18, 2018
My daughter is going to medical school in California and we live in Florida. It was time for her to have her car, so we had it shipped out. AmeriFreight seemed to get quite a few good reviews and a good standing with the Better Business Bureau. I took advantage of their free quote option however, I don’t think it was a good program. It was grossly misleading. The quote was $999 and there was no way to ship that car at that price. I would have rather them being realistic. But Harry, the transport organizer, was an excellent guy to work with. He was fair. I let him know what my price point needed to be and then I wasn’t in urgent need but I needed to ship the car. So, I waited until he could hit my price point and he pretty much found somebody that hit the price point. It took about three weeks but he worked with me ‘till he got the number that was acceptable.
The carrier driver was a good guy too. He lived near me in Hudson, Florida. He's an ex-police officer, real personable, and did a really good job moving the car. The carr arrived at the expected timeframe too. We had a real narrow timeframe because of her school. She only had to leave school to get it and it arrived exactly when they said it would. I had a good experience with AmeriFreight.
Reviewed March 17, 2018
I bought a vehicle on eBay, so I needed to have it shipped. AmeriFreight had a good online review and I got a quote from them for the transport even before I purchased the vehicle. It was a low-ball quote and I didn’t believe it, and it ended up not being right anyway. But I pretty much knew that going in, so it wasn’t bothering me that much. The transport organizer, Harry, is a good guy and I liked him. It was a clean transaction I had with the carrier driver. We met up at a Walmart parking lot and he asked me for a tip, but other than that it was fine with him. The process took a week from start to finish. I'd tell a friend who asked me about AmeriFreight to throw a few hundred bucks extra on top of the quote.
Reviewed March 16, 2018
I purchased a vehicle in a different state. Initially, I did research and AmeriFreight provided me professional customer service when I contacted them. The quote was satisfactory and I worked with Karen who was fantastic. She walked me through the process, she made the whole process and transaction smooth, and she relieved a lot of stress. She was phenomenal in answering all my questions, always helpful, always available, genuinely cared, and very knowledgeable. The vehicle was delivered about 6 days after it was picked up and the carrier driver unloaded the car and had it running, then had me sign the paperwork.
Reviewed March 16, 2018
I needed to move with a cat and a dog and there was no room for both of them in my car. So, I had to rent a vehicle and ship mine. I was looking around online and saw a basic database of reviews for car shippers and saw the ones that seemed to claim the top of the most for my route. And the person I talked to at AmeriFreight was the easiest person to deal with so I picked them. She answered all my questions as well.
I finalized the arrangements on a Saturday the 10th and my car was getting picked up on Monday, just a few days later. It was all happening very quickly. And then, the driver was supposed to be here a week later and he was here early. And then, when I got to Colorado, I had to drive my rental to the airport and he met me there and drove me back to his parking to get my car. So, he was very helpful and friendly.
However, ever since I got my car there was a strange noise and I had in the back of my head that it was just 100% not there before. I've also heard of a small rock or pebble getting in the wheel and then if the car was driven a little bit more, it would work its way back out. And they were supposed to have a 48-hour policy to do something but within 48 hours I had to turn around and fly to Florida from Colorado and I just didn’t have the spare time to deal with it. I wish AmeriFreight would be clearer where there was a little bit more of a window of time. Other than that, there were zero problems.
Reviewed March 15, 2018
AmeriFreight had a good rating online and they were willing to go mid-range in cost to ship a vehicle from Washington State, which made it clear that it was not in a big-time brand but it seemed to be a good place to start. But after two weeks, it became apparent that the transport wasn't going to work at the lower amount of money and it turned out that the ultimate quote was higher, but that was to be expected.
Danielle, the transport organizer, did a very good job and dealing with the carrier driver was perfectly excellent too. He showed up when he said he would, was professional, and the loading went very smoothly and the same driver and carrier sent it all away in North Carolina. The organizer's assumptions were based on what they got from the carrier and it took about eight days and the vehicle was delivered in excellent condition. It was important that the carrier is reliable because it was a higher-than-normal vehicle. I'd certainly go through the same individual again and I was very pleased with every aspect of the process and the ultimate outcome and I would tell our excellent experience to anyone who asks about AmeriFreight.
Reviewed March 14, 2018
We were relocating, and we drove our SUV down as a family and we needed a second vehicle. I hired somebody else but he did not follow through, and then I found AmeriFreight on Angie's List and they had good reviews, so I decided to call them. The free quote they gave me was accurate. The transport organizers were very helpful, very prompt and thorough. The carrier driver on the day of delivery called me and said where he was, and I met him right where he was, and gave him the money. It was very smooth. The process from the time they picked up to when they delivered the vehicle took barely a day. I even asked the driver if he slept because it is a good 12-hour drive and it took him less than 24 hours, so it was quick. It was a perfect experience and I will approach them again the next time.
Reviewed March 14, 2018
My wife and I moved to Portland, Oregon for a small eight-week stint. She was doing her doctor’s degree in physical therapy and we were on a rotation between her schooling for her to work there. We got a little gumptious and decided to drive our vehicle to Oregon to prevent having to rent a car for the eight weeks. But after the 35-hour drive there, we decided that we did not want to do that on the way back. So, when we needed to move back to our hometown in Arkansas we decided that we were going to fly and have our vehicle shipped.
We had no previous experience with any type of auto transport so we did a lot of research on Google. We started around validated companies and the ones that had good reviews, were known for reliability, and had good ratings on their customer experience, but most importantly on the percentage of vehicles they delivered undamaged. AmeriFreight was always among the top three on the reviews. We considered going with a different company that the company I work for uses to relocate associates but AmeriFreight allowed us to store some personal freight in the car and that was one of the biggest factors that led us to choose them. We knew that wasn't covered in their insurance and any damage to that would be on us, but they allowed us to do that and we would not have been able to ship the car had we not been able to store a few items inside it.
We also got several quotes and AmeriFreight played the route of “Let me give you the lowest possible quote just to get you to talk with us.” The quote they gave us originally was $1,300, and what it ended up being was $1,600, which was what a lot of the other companies quoted us from the start. So the initial quote was a little bit misleading. One of the reasons we chose them was because they were $300 to $400 cheaper than a lot of the competition. But since we didn’t realizethat that quote wasn’t the final price, it was not of much use.
Other than that, scheduling the transport was really good. Harry was the one who was specifically assigned to us and he made sure we were comfortable with the process, getting all the information we needed, and understanding that not everyone was an expert on what was involved in shipping a vehicle. Then, their carrier driver gave me a call a couple of days before he arrived and said that he'd be here on this date and that he'd give me a call between these hours or when he'd be getting to the pick-up point. And he did so, I was able to drive my car down and drop it off. We walked around it for two to three minutes, marked up the bill of lading, signed it, and he loaded it up on the truck. So, it was pretty painless. I would use AmeriFreight again and I would recommend them to a friend or family member if they ever have to ship a vehicle in the future
Reviewed March 13, 2018
There’s a website that ranks all the services of transport companies. And as long as you pick anybody in the top 5, it would probably be good. And AmeriFreight was in the top 5. They came back with a decent bid, so I went with them. Alicia, the transport organizer was great. I misunderstood something, and we actually redid the contract. I didn’t realize picking the middle option was going to be automatically x number of dollars more expensive. She clarified that and then I said I had to wind up and do another online contract with her to stay with the econo. And everything seemed reasonable. She helped me save $400 by redoing the contract. And she was very polite as well.
I met the carrier driver when they dropped it and they were great. It was like a father-son team. They were very considerate. I wound up having to help them push the truck a little bit because I had to put it in a dirt parking lot that’s near my house because they couldn’t have gotten the transport to my house. They dropped it at night, but I took a flashlight underneath and I didn’t see any obvious dents or any place where chains may have slapped. It all looked pretty good to me. Also, it was a fairly quick process for me. It was only a day to wait for them. It went to bid and I got the bid accepted the next day. And they towed it the day after that.
Reviewed March 13, 2018
I got two vehicles. I had to tow one with my wife and children in it, so the other one had to be shipped off to us because I can’t move both at the same time. My wife did some research and AmeriFreight got good reviews. The quote sounded good especially given that short span of the timeline. The transport organizer was great too. But there was a delay for the drop off. The driver took him a while for us to make out. He said he was spending most of the day waiting on other people. It’s not really his fault.
We had talked about me calling him when I showed up and what day I was supposed to be there ‘cause it was supposed to be on the 25th of February he’s arriving. So I called him on the 22nd and he’s like, “Well, I’m here up on the East Coast. I’ll leave back in a few days. Your vehicle is in Denver. We’ll try to set up a time.” He really never called me back and be really proactive with him. But at the day of delivery when he showed up, he was good. It took all in all from beginning to end about a week and a half, but part of that was because of me too. And the time frame didn't hurt us at all.
Reviewed March 12, 2018
I moved to Texas and used AmeriFreight to ship my car. I liked the quote that I was given, but they originally quoted me $700, and then it ended up being $1,100. And the only excuse they gave me was nobody was bidding on my car at that low rate, so they had to increase it. Other than that, the transport organizer was on top of everything, let me know each day if somebody bid on my car or not, and then we passed on the first one because it was like $1,200 and we didn’t want to go that high. So, we waited and then it was getting close to when we needed to move the car so we ended up settling and doing the $1,100.
The carrier driver was great, too. He picked the car up on schedule, he told me exactly what time he was going to be there, and I met him and talked to him because they couldn't drive into the city, and then he loaded the car right away. And when he delivered it, he was on time. He delivered it within four days from San Francisco to Dallas, which was good. I had a really good experience with him. He was dealing with AmeriFreight on the price change.
After I spoke with him when he delivered my car, he asked me how much I had paid because I paid him $700 directly, which is what he got, but then $400 went directly to AmeriFreight for their fees and the extra insurance which, as advised by him, I shouldn’t have been talked into getting. They are fully covered up to $1M, so I was upset with AmeriFreight. And then, he asked how much they charged me for the fees and I told him. And he said that I overpaid by like $300. So, he was awesome. I ended up getting his direct number so if I move again I will just go straight to him because I feel like I got kind of ripped off by AmeriFreight paying $320 just to find him, and then he only got $700. So, it was like they got half of what he got and he had to drive the car. And all they had to do was book him. I wouldn't necessarily not recommend them, but I wouldn’t go with them again.
Reviewed March 12, 2018
AmeriFreight had a decent reputation on all the sites that I had researched on online. I called them for a quote and I told them what type of vehicle I had to ship, and then they gave me a rough estimate first. They explained to me that they would post this job for a bidding to the shippers that they use and that price may fluctuate a little bit, but they gave me a range on what they thought it was going to. The quote was good because the other company, recommended by my moving company, were a couple of $100 higher and the feedback online wasn't as great.
I called them twice to inquire about the process as it got closer to pick up dates and if the transport organizer had heard anything, and she filled me and kept me in the loop. After the actual shipper took over the contract, she said I could give her a call if I had any questions or problems because they also wanted to make sure that the shippers they are using were doing what they were supposed to do. Dealing with the carrier driver was pretty straightforward. They called me the day before and let me know they were going to deliver in the morning and we confirm the location and told them that I was going to be there. And then the driver was at where he was supposed to be and I inspected the vehicle and everything was good. The whole process took only a couple of days and the final price ended up falling within the price range they gave me. Everything went well and I would recommend them.
Reviewed March 11, 2018
We wanted our vehicle in a different state. All reviews about AmeriFreight across the board were great and we thought the quote given to us was fair. The transport organizer was friendly and helpful. The carrier driver was also excellent, very personable, easy to work with and helpful in figuring out the best place for me. It was worry-free and I was getting nervous with all kinds of horror stories out there. So, once I found AmeriFreight and talked to them, I felt really good about it. I saw their professional website, how well and professional they were. And my mind was set at ease.
Reviewed March 11, 2018
We have used AmeriFreight in the past, so we went with them again when we were moving. The free quote given was helpful, and the transport organizer was thoughtful and thorough. The carrier driver on the day of delivery was also good. I would recommend them.
Reviewed March 10, 2018
I liked AmeriFreight's price. I used their free quote option, and I was given a very reasonable quote. They also had really good reviews and good customer response. My organizer, Lecia, was caring and she was able to keep me informed in the step-by-step process, even filling out all the stuff I need to fill out. Once I called her back to confirm that I wanted to go with them, she sent me everything I needed and I signed all the documents, returned it to her, and everything was set up quickly. The car was picked up on a Friday night, and then it was delivered on a Wednesday. And the carrier driver was very cordial and easy to work with.
Reviewed March 10, 2018
I saw the good reviews of AmeriFreight online. I took advantage of their free quote option and I was comfortable with the quote I ended up receiving. My transport organizer was very helpful and professional. The delivery went pretty smooth as well.
Reviewed March 9, 2018
The little guy who drove was great because we had a little snafu and the car actually didn’t start. But he said, "no problem" and that he could chill for a little while. And then he went and picked it up at the Ferrari dealership for me instead of my house. He went over and above. He couldn’t have been better. Overall, it was an excellent experience with AmeriFreight.
Reviewed March 9, 2018
I first heard about AmeriFreight when I did a Google search for top-rated vehicle transport companies. They had good BBB ratings and, when I requested a quote, they were responsive and friendly in their interaction with me over the phone. The quote that they gave me was the most competitive quote that I had gotten. But obviously that was the floor price and AmeriFreight was clear all along that that was the price they were going to start from to look for brokers or quotes for drivers, and then they were going to keep me apprised of when they had landed a good deal with a driver.
I worked with the transport organizer, Harry, and he went above and beyond. He was easy to work with, friendly, and responsive. He checked in and kept me up to date on how things were going, even if he didn’t have a driver yet. So, I only have positive praise for him. The driver was definitely responsive as well at both pick-up and drop-off. He picked my vehicle up from me and dropped it off in Seattle. I texted him a day before the transport and we agreed on the time he was going to pick it up, and then he texted where he was dropping it off. When they weren’t there, he called me and we worked everything out about where he needed to drop it off. Everything went really well with the transport.
Reviewed March 8, 2018
My daughter is moving from Denver to Boston so I had to ship her car. I did a lot of research and also checked the Better Business Bureau and AmeriFreight had the best rating for customer service -- that they would do what I needed competently and safely without ruining the car. From what I could read they looked like a very good company to work with.
I ended up paying $80 more than the quote. It was good because they explained that to me, laid it upfront that the quote was the lowest rate. And that’s what we put it up at and that it was very likely that that would not be the price that I would pay but that I would have the opportunity to say yes or no. Harry, the transport organizer, was great. He was very responsive, so enthusiastic and so interested in making sure that I had a good customer service experience. Like, one time I thought he was over the top and he was really real. He really meant it.
The carrier driver was also amazing. I was absolutely panic-stricken about the whole thing because I’ve heard such horror stories from people that tried to ship cars before and I was very concerned about the quality of the carrier. And from the get-go they were amazing. They were very responsive. I had to give them a 48-hour window but I was able to reach the carrier directly. I wanted a very specific day and time for the pick-up to occur because we needed our car for a bit and they totally accommodated me.
He was unbelievable. I had to make a change to the pick-up time that morning. He totally allowed me to do that. He was there waiting for me in our appointed pick-up area. The transport vehicle that he was driving was clean. It was new. It was not rickety. He was really concerned with making sure that he took pictures of the car. He really wanted to put me at ease that everything was gonna be okay. I was shocked actually.
I met them on both ends because I flew out to Denver and then I met them here in Boston. The driver called me and told me when he thought I could pick the car up and it was three days before I was told. So the time was gonna be quicker. And then he called me on the Friday just to tell me where he was and to tell me he was gonna be there. He gave me a window on Saturday. He was a half-hour earlier than the window. I would use that carrier in a heartbeat again.
Reviewed March 8, 2018
I have used AmeriFreight before. The first time, the transport organizer was great. The second time around, it was okay. I tried to get back in contact with them from the same day about getting the car picked up and she didn't answer the phone. I even sent emails, but no response. I went to the website to look for their official number and I found it. I asked for the transport organizer and they were like, “She’s not in.” I’m like, “How about later?” I asked for her again and they were like, “Not right now.” They asked me who I was looking for and then I told them. They then told me that they had told me she wasn’t there, then they’re like, “Oh, no. She’s here. She’s been here like... I don’t know what time.”
When I finally got a hold of the person that was helping me, she was like, “We can’t send the drivers on Fridays.” And then she told me the price and let me know what if we do it later on in the week. They're like, "Hope we can do that", and they did. The carrier picked up yesterday, but they got held up at the place where they were supposed to pick it up. They arrived at the area destination at 1:00 in the morning, but they called me ahead of time and offered if we wanted the car to be dropped off at that time or he could just do it the next day early in the morning, and that was fine.
Both carrier drivers kept me well-informed. One of them told me when he was going to be here. Once he was here, we went through the whole process and it was good. The second one, he’d messaged me and told me how far he was and how soon he was going to get here. I would tell friends to try AmeriFreight, but good luck. If they find someone else, by all means they can try them out too. I’d probably invest more time in finding a different carrier or company.
Reviewed March 7, 2018
I'm in the military and I needed to ship my vehicle. AmeriFreight seemed to be the most professional transport company. Their quote was also very reasonable compared to other shipping companies. The transport organizer was also very helpful, friendly, and very good to consumer needs. The carrier driver was very understanding and very good at everything that he did. The process took about a week from beginning to end and it actually took less time than expected. AmeriFreight is very well at their job.
Reviewed March 7, 2018
My son moved to California and he took the car with him. My husband looked online and saw that AmeriFreight had quite a few stars, so he picked them. The transport organizer was wonderful. She got a transporter the next day and they delivered before my son got out there so he had to have it transported to a rent house so his friend looked it over. It was 3,000 miles and it took four or five days max, which was quick. I would use them again.
Reviewed March 6, 2018
I was shipping a vehicle to my son and nobody was getting the job done except for AmeriFreight. I have listed the job with a couple of other companies and they weren't getting any truckers to go because the location was a difficult one for the winter, but at least Danielle, AmeriFreight's agent, stayed active with it. I was shipping from New Hampshire which does not seem to be a popular pickup location and the vehicle was going to Jackson, Wyoming which is a less popular drop off destination for these group of truckers. We used to ship our mother-in-law’s vehicle but that was an easy one because that was going from New York to Florida.
Everybody was saying they were going to have somebody at the end of the week until I finally changed the pickup location to Western Massachusetts, which is a busier area that is not far from me, and the drop off to Salt Lake City which is a thoroughfare for getting out to California. When I suggested this, we had three trucks in a half an hour. Danielle made it happen although I had mentioned this to her a couple of times and it took a while to convince her to do this. She said that we keep on trying and we would find someone. She was fine but I just wished that she had suggested this since it took almost three weeks to finally have this happen.
The initial quote I was given was fairly low, but we ended up paying several hundred dollars higher to get the job done. I didn't have a problem with that though. I understood that we weren't going to get the vehicle shipped for the lower price and I had to get the transport done. We met the driver and he picked up the car. He was professional and cordial. He didn’t leave that day as he was picking up other vehicles. The delivery was made without a hitch. It took them five days from the pickup date and the car was delivered right on time from what we were targeting. To sum it up, it's been a positive experience with AmeriFreight. There were a few things I would have liked to have seen differently, but if I was to ship a car again, I would call them. I would also tell my friends to give them a try.
Reviewed March 5, 2018
We moved across country. I had my truck shipped by AmeriFreight. I liked their price and the transport organizer was also in touch all the time. I was satisfied.
Reviewed March 5, 2018
I used to live in California and now I live in Tennessee. I was bringing the car from California and I had used AmeriFreight in the past. I used them again and the quote given was a little bit higher compared to last time but it was no big deal. I agreed to it. My previous experience was with a different transport organizer and he was very personable. This time, this guy was fine and polite. However, we ran into serious problems. I was totally unhappy and dissatisfied with the carrier.
I wasn’t in a big rush for the car but it seemed to take longer to get here than they quoted. What I was upset about was it was supposed to be delivered on Tuesday or Wednesday. They couldn’t make it because we had some bad weather. So, they rescheduled for the next day which was fine. The next day came around and I waited all day. They didn't show up, no call, no nothing. So, I said, “All right. The weather was worse wherever they were and they got stuck.” And then, at 9 o’clock PM I got a phone call, “Can you meet our driver about a mile away from your house?” I'm like, “What? It's 9 o’clock at night. I'm getting ready to wrap things up and go to bed.” “Well, you can either meet him tonight or he's going to keep the car and he's going to drive to Nashville and you're going to have to get the car in two more days, but then we're going to charge you extra money for storage.”
So, we got super pissed. I had no way out of the situation. She was right. She had me. I was either going to go out in the snow to pick up my car right then and there or wait two days and who knows what. It wasn’t the same situation. So, instead of fighting with her, I said, “Okay, fine. I'll meet your driver.” I went and met the driver. He was very apologetic. He was fine, a nice guy and I realized it wasn’t his fault. I got the car, came back, and said, “Never again.” Kind of a disappointing experience and I realized it wasn’t all AmeriFreight's fault. They don’t have a lot of control over the transporters, but overall, it was a poor experience.
Reviewed March 4, 2018
I was moving and had to ship my car to Texas. I read reviews and used the internet to narrow my choices down, and opted for AmeriFreight. The quote was about $500 less than what I paid for, which wasn't really great, but it's all right. The transport process took 4 days. I dropped my car off Sunday night and I picked it up on Thursday night. The carrier driver was pleasant, just not timely. I dropped my car off at 11:30 at night. They said that they were going to pick it up around 4 o'clock and it ended up being around 11:30 at night.
Reviewed March 3, 2018
I was moving. I saw the good reviews of AmeriFreight online. I took advantage of their free quote option and I was comfortable with the quote given to me. The transport organizer was concise and nice as well. However, the vehicle took a couple of days beyond the expected delivery date. The rain slowed them down a little bit and some other reason behind them delivering other cars.
I was waiting within the day and then they told me it would be delivered tomorrow and then that day would come and then they told me it was the next day. So, there was a slight runaround. But besides that, it was clear. I aslo ended up getting the car in good shape. I'm still looking at the car, making sure everything is fine, and from what I see, everything's fine.
Reviewed March 3, 2018
We received good service and price from AmeriFreight. Their free quote was good and their transport organizer was excellent. Also, their carrier driver was fantastic and the entire process took four days. It was a good turnaround and it met our needs. I’d recommend them.
Reviewed March 2, 2018
I was moving cross-country and AmeriFreight had really good reviews. Harry, the manager, explained the prices to me very well which the other companies didn't. He gave me the number of what they were going to bid and said that it could go up or down. I appreciated that he was upfront about it and the quote I was given was fair. Also, he was on point. He e-mailed, called, and double-checked. The customer service with him was above and beyond. You don't have that nowadays and it was quite a surprise.
The driver that was going to take my car ended up getting sick so it had to be rebooked at the last minute. Harry got me another one. It was a $100 more but I figured it was fair. I allowed him to go up on the price so I could get it done. The drivers were really nice and professional. They came to pick up my car and did their own inspection. My sister collected my car from them and she said they were very nice. The guy was super professional and my car was in fine shape. The whole process took about a week and it was right on point and the very low-end that I had expected. I would use them and Harry again. He seemed really well-informed and like he has been doing this a long time.
Reviewed March 1, 2018
AmeriFreight lived up to their side of things. We were moving across the country and we weren’t going to be able to have the time. Versus other places I had talked with, Amerifreight seemed to be the most personable and straight to the fact, not trying to make things mysterious. They didn’t need to be all that. I thought they were helpful. They were proactive in their communication and responded, which by far was good, to get some other folks to start interacting with them.
They carrier driver was fine as well. I had a little bit of trouble trying to figure out how to do the cash on delivery with them. We had somebody logistics during navigating with the move. So they were flexible with figuring out the way that works for both of us to get the cash on delivery taken care of and receive the vehicle. It took a week or less to ship and that was about what we were thinking it was going to be, but they were already ready to deliver the vehicle ahead of one week that I actually received them. So they were certainly able to do it fast.
The final price is a little higher though than what I was told originally. I think given we had some more requirements around the timing of when the vehicle had to arrive and all of that, I would have preferred for it to be closer to the original estimate. But it wasn’t so far off that it was deal-breaker and they did what they said they were going to.
Reviewed Feb. 28, 2018
My mom was moving from Florida to Michigan. We researched on the internet and sent a mass email to all these different companies. It was a good month before we narrowed it down to the last two weeks to find somebody and after checking the feedback from other people who used AmeriFreight, we decided to go with them. We had several communications back and forth, verbal and email, with the transport organizer. He answered all our questions and everything went good. The carrier driver was also very nice and he called when he was ready to deliver my mom's car. It arrived in the same way as when he picked it up. We would use AmeriFreight again. They were a very easy company to work with and there was no struggle with the communications.
Reviewed Feb. 27, 2018
AmeriFreight came up first on my search and they were most responsive. The first quote they gave me was fair but the second one wasn't. All in all, things worked out with them and everything was fine.
Reviewed Feb. 26, 2018
My wife doesn't drive very well and I didn't feel comfortable with her driving cross-country. So she rode in my truck and then we shipped her vehicle. I saw the deal from AmeriFreight on the internet but the quote was low-balled. The rep quoted $795 and it ended up costing me about $700 more than what the initial quote was. He told me nobody was taking on the contract and he asked me if I wanted to do a progressive increase. I said yes and two days later, it was all the way up to $1200-something. That was not progressive to me. But I was in a hard spot. I had a date that I needed to be in Texas. Besides he contacted me quite often and was very good otherwise.
The driver was cool and they were a male and female team. But they put the car down in the belly of the transport right behind the wheels of their truck and by the time it got from California to Texas, the thing was thrashed. I had dirt, mud and road grime because it came right off the back wheels of the truck's cab. It was splashing up on my wife's Camaro. So I wasn't real happy about that.
Also, the day that the vehicle was picked up, I asked the driver how much she was getting out of it and she said what I pay her on the day of delivery is what she makes. I ended up paying her $800 and something out of the $1,200. So AmeriFreight was making almost $400 for basically just getting my information and putting it on a website where the truckers can go to and make bids on them. I would have much rather paid the driver the money than somebody sitting on their butts, calling me on their phone and putting it on a webpage. If I could do it all over, I would just go through a trucking company or an independent trucking website and bid it myself.
Reviewed Feb. 25, 2018
We were relocating for work and we had AmeriFreight, which we found online, ship our vehicle. Our interactions with the transport organizer, which was mostly through email, were fine. The day of delivery was fine too. They didn't know the area very well, which is understandable because they wouldn't know every area. So, he overshot his delivery time. The shipping took four days but it was still earlier than we had anticipated it'd be in there. AmeriFreight is easy to work with.
Reviewed Feb. 24, 2018
I was sending my daughter's car to college and AmeriFreight was recommended by someone. The carrier called, told me what time he was going to arrive and turned up around that time. I showed him the car, put it on the truck and told him to call my daughter when he got close, which he did and the car was delivered. He was knowledgeable and he made the experience pleasant. Everything was done within seven working days.
Reviewed Feb. 23, 2018
I was moving to go to University of Miami. It was a snap decision to ship the car instead of drive. I really need to get the car before I leave and my contact from AmeriFreight, Harry, told me that if I really need to try to guarantee a certain date, there was the first-class thing. Their quote was fine for my particular need, a two-day guarantee and Harry was awesome. He was really helpful and he was there for me. However, the driver didn't know the area that much and he was two days late. Things went crazy everywhere but we were able to sort it out. The whole process took eight days. Harry and AmeriFreight were great. We just had issues with the driver. AmeriFreight has to make sure that their driver is reliable.
Reviewed Feb. 22, 2018
I was moving to California and I did not want to drive again so I decided to ship the vehicle. I Googled car freight companies, looked at Better Business Bureau, etc. and AmeriFreight popped and I contacted them. Their quote was a little high but I didn’t know what I was expecting since I haven’t moved before, plus it’s wintertime so it didn’t really matter to me as long as it got here. The transport organizer was perfect. She answered almost every time I call and if she wasn’t available, she would call me back quickly. Delivery was fine too. They showed up earlier than scheduled. AmeriFreight has better customer service than I had anticipated.
Reviewed Feb. 21, 2018
When I was moving to California, somebody I worked with who used AmeriFreight more than twice for moving referred me to them. The quote they gave me was really good. I got my car in two days and it came in one piece. AmeriFreight was really reliable.
Reviewed Feb. 20, 2018
We did a military move and needed to ship a vehicle. We were recommended to AmeriFreight by somebody on Bing and where they are highly recommended. The process with the transport organizer was easy and went smoothly. We got an accurate quote and the price wasn’t too bad. It was unexpected but it was a first time using the service, so we paid for it and it was good service.
At the end, the driver had difficulty getting to the area where we live. We are living in front of a four lane to left and he was in the middle of a yellow lane and I had to meet him in about 10 minute walk. He had to unload in a very odd particular spot, being at the middle of the street on a busy freeway, but it worked out and he got it done. Yet I’m still in active duty and trying to go out there and pick it up was inconvenient. The shipping process took less than 10 days. Still, I’ll probably end up doing the same move within the country and I’ll definitely use their service again.
Reviewed Feb. 20, 2018
I went online and looked at different transport companies then passed them all for a bid. AmeriFreight gave the lowest original bid which was $1095. They're a trucking broker and they put my information out then the truckers bid came in at $1200, $1300, and all the way up to $1500. All the trucking companies and the brokers are about the same, and the lower bid given upfront doesn’t mean anything. In the end, it actually cost me $1350 to get the car out from Michigan.
The AmeriFreight transport organizer I worked with was George and he was very good and helpful. We had excellent interactions and he called me back or he was right there every time I called. I said upfront that I wanted to put things in the car and I was told that if I'd get them stacked to cover the ceiling and keep it below the seat level then there would be no additional cost. When the trucking company came in Michigan, the carrier insisted that it was $150. We were arguing in the snowstorm and I needed him to pick up the car so I told him to just take the car and go. Then I called George, and George called them and got it straightened out. The whole process took less than a week, which was a little bit better than I thought. They picked up on a Monday and delivered the following Monday, so it was good. I would recommend AmeriFreight. They did a good job for what they could control.
Reviewed Feb. 19, 2018
For relocation, I needed to ship my car like right Christmas. AmeriFreight was available at that time and they offer a guarantee rate and that's the rate I wanted to move with to make sure that my car gets to where I need it to be on time. They offer free quote and it was exactly the amount at the final payoff. The transport organizer was very helpful and the driver was good as well. And the car came in the same condition the way it was sent. I'll recommend AmeriFreight.
Reviewed Feb. 18, 2018
I was moving my car since I had to bring it to Miami. I did some research and looked at reviews and claims. AmeriFreight had good reviews and the majority of the bad reviews were about the price not being what was originally quoted whereas some of the other carriers that I looked at were about damage. In my case, my payout was identical to what I was quoted. Overall, it was a great experience. And if I have to ship a car again, I would definitely use AmeriFreight.
Reviewed Feb. 18, 2018
We were up against a time crunch because we moved across the country. We chose to use AmeriFreight due to their excellent ratings online. The drivers were great. They delivered exactly as promised and the vehicles were in good and same condition as when they left. But to get the two cars from New York, it took about a month. None of the three cars got shipped when they said that it was going to be shipped. We ended up having to pay more money to get the cars shipped in a timely fashion.
On the car that came from Ohio, the delay was due to a mechanical issue the driver had with his vehicle or trailer and then it ended up delaying the vehicle about a week. On the ones that came from New York, the delay was getting and finding a carrier that could bring the vehicles from New York to Washington. Then when we got into the situation where the cars weren't shipping as expected, there wasn't enough communication. Maybe that was just me being overly impatient, but I didn't think the transport organizer did a good job of managing my expectations of helping me feel good about, "Hey, there's a problem, but we're continuing to work it." I found myself calling him more than he was calling me. Amerifreight will definitely get the car shipped, but it may not be on the timeline one is looking to get it shipped in.
Reviewed Feb. 17, 2018
George with AmeriFreight took me every step along the way and answered all my questions, which were a lot because I was new to the process. They were super helpful and understanding. They tried to find the best price available. We started low, raised a little bit and it turned out great. Plus the quote they gave me was wonderful. George let me know that I should call him to open the line of communication. He also told me the number of the driver. I called the driver and he let me know that he should be here within two to three days, which was a lot earlier than I thought. He and I spoke about which of the two or three days he wanted to arrive because it was a three-day weekend. And when he got here, he called me along the way asking how he should enter and where he should drop off. Then he was super nice when he got here.
Reviewed Feb. 16, 2018
I was moving from Seattle, Washington to Washington, D.C. and I didn't want to drive my car. One of my friends recommended AmeriFreight and I worked with George, who was really nice. He explained everything to me and was very responsive whenever I reached out to him with questions. And he made sure everything was taken care of. Also, their quote was a lot lower than I expected it to be. I talked to the carriers when they came and picked up my car and when they dropped it off. They were very nice and polite, and they explained the paperwork I was signing.
Reviewed Feb. 15, 2018
I bought a vehicle in Texas and I live in New York. In shipping with AmeriFreight, there was a bidding process. They picked a dollar amount and then it went up on a board. If the actual shippers liked that dollar amount for that job, they would accept the job. AmeriFreight was originally going to do the transport for $1,050 but I wanted to be certain that it got done quickly instead of waiting 'cause it can take a number of weeks. So I increased it to $1,200, which was what they advised and it happened very fast. It only took four days. Also, the transport organizer was very straightforward, positive, informative and helpful. They did a great job and it streamlined the process a lot for me. They were efficient and trustworthy as well. I had a good experience.
Reviewed Feb. 14, 2018
My husband and I are relocating across the country. So, we had our vehicle shipped. I did a Google search and I came across AmeriFreight and then I chose to stick with them because I had a good experience with the agent, Danielle Roth, whom I spoke with. And she explained everything very well. The quote given was reasonable. It was a very good price considering that we were coming from across the country. We had two vehicles that were shipped at two different times. And with the last vehicle, the Mustang, the final price went up just a little bit. I think it was just $80 more than what was quoted, so that wasn’t too bad.
I initiated the first vehicle back in January and Danielle kept in contact with me the whole way. And we knew that we had our stereo within maybe about a week out from the desired pick-up date. And it took 10 days to receive my Jeep. With the car, the estimated pick-up date wasn’t the actual date that the driver was able to pick it up. He picked it up the day after. And my husband felt that he was a bit rude. The driver didn’t speak to him too much or explain anything. And I was supposed to receive the car yesterday but I haven't. I was upset because the driver told me that it was definitely going to be there yesterday. The driver told me that he was having issues with a pick-up in Virginia, so he said it was going to be today.
And then today it’s still not there, and I'm going to be here. He said he’s going to drop it off tomorrow, which is a problem for my schedule. But we worked it out. I spoke with him. And so, I’m hoping that everything will be resolved and he’ll be able to drop off the vehicle tomorrow. I’m not too particularly fond of him or what he’s done. He’s trying to please other people for their high-dollar items instead of taking care of people that he already had on his truck. And he’s messing me over in the process, and I don’t appreciate that. But Danielle has been great. She followed up with me the entire way. So, I’ve had a good experience with AmeriFreight.
Reviewed Feb. 13, 2018
If anybody would need to ship a car, I’d tell them to use AmeriFreight and would give them all the information because that was how I shipped cars in the past. I’m a Georgia resident stationed out in Seattle, Washington. Ideally, to keep all my business stuff straight, I usually make all major purchases in Georgia. I bought a car over the holiday and had it shipped from Lithonia, Georgia to Seattle. The company that I used before was going out of business so I used another company. They did me okay but they had terrible reviews.
So I went on a car shipping website trying to find some of the best companies in the business and AmeriFreight was one them that had come up. I asked them for a bid on a weekend and they replied right away. They had something automatic that would give me a bid, but Danielle, the consultant, called me first thing Monday morning. She was very frank with me. She told me that she didn't think the quote was right and that it could be done for a certain amount. She walked me through the whole process. I was a little concerned about getting a driver because it takes a little longer during winter, but things went fine and they got back to me quickly.
When the consultant got me a driver, it happened lickety-split. The guy was coming from Miami and he wasn’t worried about picking up the car when it was snowing. He told me they'd pick it up in the evening the following day. But they ended up getting here at 2:00 AM which worked out fine for my folks. Then the consultant called in to check in on me after a day. Everybody there were excellent as well. When she wasn’t at the phone, her coworker’s would tell me they'd make sure Danielle would get. the massage. And when she got back, she called right back. Everything about the experience was good. This was the first one I shipped through AmeriFreight, but the fifth car I shipped from the east coast to the west coast overall. And this, by far, was the smoothest transition I had in getting my property. The payment was a breeze as well. I’ll use them again.
Reviewed Feb. 12, 2018
My dad was giving his old car to me and he recommended I use AmeriFreight to have it shipped since he heard their name before and it was reputable. It was the best bet. I talked to a rep to get the price for the haul and a week later, we got it all wrapped up. The process was pretty simple and the quote was fair. We then signed on the stuff that needed to be signed and the carrier driver was already waiting for us. It was much earlier than what we expected which was nice. I'm very satisfied with my experience with AmeriFreight.
Reviewed Feb. 11, 2018
I was moving and one of my children was moving out too and we needed to move the vehicle. I went to the website, looked at reviews and AmeriFreight had good ratings so I picked them. They called right away and we got an estimate on what we thought the quote would be. The only hurdle we had was our move was quoted at a seven to 10-day window. And so, I worked my travel schedule around that. They called two days after pick up and said that they were there, but I wasn't. I was on the road then and I couldn't take the delivery. So, we got the storage and then when I got back, we connected again. It was just a bit of a hiccup. The guys delivering early were out of AmeriFreight's control. But other than that, the person that I dealt with, Danielle, was terrific all throughout. She was responsive to questions I had. We went back to port a couple of times and the move went well.
Reviewed Feb. 10, 2018
I lost my car in the hurricane and I wanted to get my other car across the country down to where I am. AmeriFreight is licensed, bonded, had insurance and seemed to have their act together. They kept calling and coming back for bids, and the quote they gave was fair. The quote was a little bit on the high side and I've had a lower bid, but there were some other things that I wasn’t too excited about.
After the deal was set, the AmeriFreight transport organizer called and moved the date up a few days. Then there was a little bit of discrepancy when that day came in as to what time it was going to arrive and where exactly they were going to bring it, but we were able to work it out easily. They were good at picking up the phone and getting back to me. Their carrier driver called back and forth trying to firm up the time. He was there, had the car off the transport in 5-minutes and left. From start to finish, it took them three days. I was satisfied with their service and I'd use them again if I ever needed to move a vehicle. I’d recommend them.
Reviewed Feb. 9, 2018
When I was moving across the country, AmeriFreight seemed the most user-friendly from the reviews online and I went with them. Their quote was a little pricey, but given the customer service and the ease of use, it was a trade-off worth making. Their organizer was friendly, patient and put me at ease, but their carrier driver intentionally tried to break our contract agreement with them. I called their rep and the rep called the carrier or the carrier's radio dispatch person and got the mix-up fixed. Other than that, everything was fine and it took them ten days from start to finish. My experience with them was pricey but worth the comfort.
Reviewed Feb. 7, 2018
We had to do a move across the country and had to ship one vehicle. AmeriFreight had a guaranteed quote of $1500 or a $1000 starting quote, but that was where the drivers could place a bid. Then people could wait for the drivers to place a bid and see the lowest price that one would take. The transport organizer was really friendly and did a really good job with the cheaper option to get the bids out. He tried to get someone to do that for us but the timing didn’t work out and they couldn’t get someone to do it so we ended up going with the guaranteed price. He made sure we were clear on everything. The carrier driver was really nice as well. We met the day before we left to drop off my car with him, and then he was out here before we were in two days. Overall, it was a really good experience. For any reason a friend would need to ship their car to a certain location, AmeriFreight would be really good for it.
Reviewed Feb. 6, 2018
I was moving across country from Nevada to Virginia. One of my colleagues used AmeriFreight before so he recommended them and sent their details on to me. We got called initially and they gave us a quote for free. In the end there, there was only a $100 difference between the quote and the price we paid. So the cost was reasonable. Their organizer very good, too. Her name was Danielle and any time I called or emailed, she got back to me in a timely manner and was able to answer all my inquiries.
Their driver was really nice as well. He arrived in Virginia a day early and I was not flying out until the next day. He said he could deliver the next day but if I could possibly get someone to get it earlier, that would suit him better. So I had to find a colleague to go and collect the car to help him out. I would recommend AmeriFreight to somebody else. They’re professional, they have a good price, and they provide good service. In fact, I already passed them on to somebody I know who was moving and was asking for a vehicle mover.
Reviewed Feb. 4, 2018
I was moving from Maryland to California so, I needed my car to go across the country. AmeriFreight had good reviews and the quote they gave me was pretty reasonable. Their rep, Harry, got in touch with me once the quote was sent to me. We talked about different options for shipping my car and he was very helpful with any questions that I had. He was pretty responsive and kept me updated with the carriers that picked up my order. While the car was being shipped, he was easy to get in touch with, too. On the day of delivery, the driver got in touch with me 24 hours before they arrived. He contacted me about an hour before they got to the delivery point. Once they got close, they dropped the car where I needed it and I got it in one piece.
Reviewed Feb. 3, 2018
We had a Bentley that needed to go from Birmingham, Michigan to Miami, Florida. I called Exotic Auto Transport but they jerked me around for a month then they finally said that they couldn't pick up the car. I called AmeriFreight that day and they quoted me a fair price. Their transport organizer, Jorge, was very helpful. Everything he said occurred as planned, and he called to follow-up. They got a driver that day to pick up the car and it was delivered to Florida in four days. The car was delivered a day early and people who received it were happy. I had a fabulous experience with AmeriFreight and I would recommend them to anybody who needs to transport a car.
Reviewed Feb. 2, 2018
I was moving from Vermont to Colorado and I didn’t have the time to drive the car myself. I’ve used other companies in the past, but they either have gone out of business or I just wasn’t able to work with them this time. I liked AmeriFreight's reviews so I went with them. However, the quote that we were given was a couple of hundred dollars lower than what we ended up paying.
It was also a little hard at first to get in contact with them, but once we got over that, things were really easy and everybody at their office was very helpful. When I couldn’t get a hold of the person I was working with, they were all able to help as well. The carrier driver was great as well. He picked up the car two days before I left and took a total of five days to have the car shipped. He dropped it off a little bit later than we had expected though because of some logistical stuff with the other cars on his truck. He put it off for an extra twelve hours which ended up working out okay for us. We really enjoyed working with our driver and overall, things worked out really well for us.
Reviewed Feb. 1, 2018
AmeriFreight was the first company I selected to get the car to my daughter in Idaho from Pennsylvania. The amount they quoted us was a little higher than expected but it was Christmas time. The thing, however, was their rep forgot to tell me I needed a form filled out and I missed a shipper because of it. They seemed much more interested in getting the money than in satisfying my needs.
Reviewed Jan. 31, 2018
My experience with AmeriFreight was very good. The seasonal aspect was that a lot of people were going down south, and AmeriFreight were the first ones to get back to me saying that they could pick up my car since I was moving. Their quote was wonderful, just the price was too high. But I needed to get my car shipped because I sold my house in New York and I would have been homeless. My transport organizer and my driver were both very good. However, the entire process took a little long because the weather went bad up in the northeast, so I’m not complaining about that. They picked it up on the 29th of December and they delivered it on the 9th, but that's not an issue for me. Everything went well.
Reviewed Jan. 30, 2018
I had a personal relocation and my experience with AmeriFreight went fine. I looked at websites and I spoke to a couple of people in person. The calm manner and the courtesy of AmeriFreight were what won me over. All of the others quoted somewhere near the same price but told me that it wasn’t necessarily the price because the trucker may not agree to it. So, everything was an estimate, which I found a little bit disconcerting. The industry to me is not totally above board because there's way too much flexibility or there's not enough consumer protection. But as far as my dealings with AmeriFreight, they were terrific in their communication.
We had scheduled the delivery for early on a Monday but the carrier driver had trouble with his trailer. He thought it would be done on the afternoon and then it became the evening on Monday, so we decided to do it the next morning. There was no problem communicating with the driver at all and he was really good about it. I was initially mildly annoyed that I was hanging around for 24 hours trying to make sure that my car would be loaded but the driver was so courteous and so apologetic that it was easy to forgive him. And as far as my vehicle getting from point A to point B, there was no problem whatsoever.
All in all, there was more concern prior to selecting AmeriFreight among all the carriers that are out there and the process itself went as smoothly as I could have hoped for. I would absolutely 1,000% recommend AmeriFreight. They were very above board, responsive and courteous. They did what they said they were going to do for the price they said they were going to do it.
Reviewed Jan. 29, 2018
For the purpose of shipping our vehicle, we chose AmeriFreight. We moved from Colorado to Massachusetts. Their delivery driver communicated intermittently during the whole transport. I wish he would have called me a bit earlier before arriving. Nevertheless, the car arrived in good shape.
Reviewed Jan. 28, 2018
I was moving for work and my son recommended AmeriFreight. Their rate looked fine and since my son used them, I decided to use them as well. I had some time to move my vehicle so I asked the rep if she could post the offer to the truckers a little lower than the ceiling then raise it in a couple of days when I really needed to start trying to move the vehicle. But people came back right away at the lower price. Dealing with the transport organizer was simple too. We just went back and forth until the car was picked up and then I worked with the freight company. Everything went fine on the day of delivery. The car got there on time and my parents picked it up 'cause I wasn't there yet. The guy didn't speak good English but we got through it. I would recommend AmeriFreight. That lower price worked out and I would advice people to try that if they can move their car a little earlier.
Reviewed Jan. 27, 2018
I was shipping a vehicle for a travel nurse that works for my company and AmeriFreight was referred by another travel nurse. The free quote option was great which I appreciate and the transport organizer was sweet, thorough, followed through, called me back and made changes that I needed. Also I liked the turnaround time on getting things set up. I was expecting a 48-hour window until she could find a carrier but she found one within hours. The overall process took less than a week and there were no hiccups.
Reviewed Jan. 26, 2018
I tried to look for ratings and AmeriFreight's seemed very good. When AmeriFreight first got the car they wanted to have me walk a mile to go and drop it off. And then when I picked it up I had used another vehicle since I had to pick the car up about four miles from the house. But I live where it wasn't really conducive for a big truck getting in there. They didn’t know that so it’s not a big deal. Other than that Ben, the courier driver was very professional. He took care of business.
Reviewed Jan. 25, 2018
As advertised AmeriFreight is a good agency. They act as a middleman and contract with the drivers or the companies that supply the drivers. I had to ship a vehicle from Cheyenne, Wyoming to Florida, so I did a search on the computer. Then when I looked up reviews on AmeriFreight, they seemed to be as reliable as everybody else.
I talked with one of the reps there and I was sent a free quote. I was looking at it and I said, “Wow, that looks kind of low. Is that realistic?” The rep was upfront and honest with me. She said, “No, not really. As you get closer to the date, when they picked it up, it’ll probably be about $500 more.” You just have to ask questions when you deal with them because if I went with the estimate that they gave me on the computer, I would have been disappointed since it came for about $500 more.
The car got to its destination a few days earlier than expected and in good condition. It was dirty but that was expected. The only problem we ran into was when the car got to the destination the driver couldn’t get the car off the truck because one of the cars that were parked in front of it wouldn’t start. And so my friend who was going to pick up the car got hang up for about six hours.
Reviewed Jan. 24, 2018
I needed to ship my vehicle from Utah to Ohio. I read reviews and searched for several places on the internet. I looked on the Better Business Bureau website as well. AmeriFreight has been around for a long time versus other ones that just started their business or those that had several businesses named similarly but kept on closing down one name and starting up another name. I also really liked the idea that AmeriFreight had thousands of reviews versus someone who had 25.
Their quote was higher than other people though, and I didn't like it. But from reading the reviews of other companies, I figured they did a bait-and-switch. I wanted to make sure I was going to get my vehicle and that it was going to be insured properly. I didn't mind paying more to go with a company that was more reputable via Better Business Bureau and the thousands of reviews that they had.
The transport organizer told me upfront what the transport was going to entail. Everything came true to the different options he gave me so I was definitely satisfied. The carrier driver and I kept in contact via text very well. We discussed a lot of different things, getting closer to the drop-off location. He was worried about overpasses 'cause he had a tall trailer so we had a couple of options together if something went wrong. There was no room to unload the vehicle but we straightened it out on the phone and everything went fine.
AmeriFreight should keep up the good work. If I'd do anything again, I'm going to call them even though they go with another bidder that actually does the carrying of the vehicle. I originally thought it was AmeriFreight that was doing the carrying, but they have other people do that. But I was informed that they were all A-plus people so I trusted them somehow.
Reviewed Jan. 23, 2018
I bought a vehicle in Utah from GovPlanet. I contacted AmeriFreight and they gave me the best service, the best price, and the best time. Jorge, my contact with the company, gave me the best service. They gave us transportation from Utah to Bullock, New Jersey. They were very efficient because they told me that, "Friday, we will pick up your truck,” and they picked up my truck on time. The organizer talked to me and kept me updated on the status of shipping. The whole transport took about four days and they updated me about every five hours. It was a very good experience.
Reviewed Jan. 23, 2018
When I was sending the vehicle up to my daughter in Alaska, I did not realize that AmeriFreight was a brokerage firm. They're only setting stuff up and not the actual driving company that’s delivering the vehicle and really has the most contact with the vehicle and that's hard. I picked them thinking I was dealing with a specific trucking company but I still had a fine experience so all turned out good. I only used AmeriFreight to have the vehicle tractor-trailered up to Washington from Arizona to get on a barge. It arrived on time in the Washington destination and then I dealt directly with the barge company from Washington to Alaska. The original quote was a little over a $1000 and I paid a little over $1200 so that was a bit disappointing for me but I had a friendly experience and besides the pricing, everything else happened as they said it would.
Reviewed Jan. 22, 2018
I was shipping the vehicle to one of my siblings, from Indianapolis to Colorado. AmeriFreight had good ratings and I called them along with three others. AmeriFreight's price was a little bit more expensive but their rep Danielle seemed the most direct, honest and clear in our communications. I didn't feel like she was trying to sell me on anything. I also had a few follow-up calls and she was always prompt on those.
Initially, I gave the drivers the lay of the land and then I had my sister on the shipping end. The driver called and he actually arrived earlier than projected on the same day. But he was willing and accommodating to wait for the scheduled time and my sister was able to arrive an hour earlier. That went on without a hitch. On the receiving side, he called the evening in advance of the scheduled day. They set a time and that all worked as lined out. It was smooth and the service was good, as expected, and I was happy.
Reviewed Jan. 21, 2018
I had been out of town and had a wreck. I had to return home but my car was at a dealer being repaired so I had it shipped by AmeriFreight. I had a difficult situation, given that it was over the holidays and my agent, Danielle, was honest with me that it would be a challenge potentially and was upfront that it might cost more over the holidays. But she was able to get it placed at a reasonable rate.
Dealing with the carrier driver was pleasant. He called when he was in the area and was able to come to my house with the vehicle. It was pouring down rain and he was able to do everything. The whole process took a day and a half and I got my car on Christmas Eve, which met the expectations set by my agent. I was pleased overall and I would definitely go with them if I needed that service again. AmeriFreight is the way to go if anyone needed to have a vehicle shipped.
Reviewed Jan. 21, 2018
When I research, I always type in the name of the company and then the word scam in a search engine. That way, if there are any complaints, they show up pretty quickly, but AmeriFreight seemed to have good reviews on the internet. I needed them for my vehicle that has been in storage for 10 years. The vehicle does not run and it was in a large storage bin in Maine and I am in Florida. AmeriFreight arranged for VJ Trucking to transport my car and VJ Trucking did a very good job of it. I made arrangements with the storage facility to hand over the key so that the storage bin could be unlocked. VJ Trucking was told the car does not run and it will have to be dragged out of the storage unit and placed on the truck and that was done.
But here's something that is a fairly strong negative. Amerifreight said that if you double book with an additional broker, then they try to extract financial penalties off the credit card. The problem I have with that is if they say, "We guarantee we can get you someone in three days," there will be a $200 penalty if you back out. But if they say, "We’ll look until we find it," and it will be after the gasoline is up and you’re not allowed to cancel, then I get upset. So finding a trucker directly may be simpler, cheaper and more reliable if one can get that done, so try to do without a broker if you can. With AmeriFreight, be prepared to pay 20% more than the first asking price because they may lowball to get you hooked on the offer.
Still, the only difficulty I had with AmeriFreight was it took a while to get someone and there was a certain amount of delay because people were not very straightforward about the price and what they said they could get for me. The original suggestion was $850 and I wound up paying about $1,100. AmeriFreight said that the location was not in a very central area in Maine. There were some back roads that have to be driven hard which is true. Then the price came up a little. I waited for a couple of bids then they gave me a bid lower than what I paid. After about two days, AmeriFreight canceled it on the grounds that the trucker didn’t have the appropriate insurance licensing paperwork. They said they couldn’t use the company which is reasonable. But they might have done the credentialing before getting with the bid. It felt a little like it might be bait and switch.
The delivery driver was about two days late as his truck broke down but he did call me before and every expected delivery time. Once he got here, he helped me push the car into the garage which he didn’t have to do. He didn’t ask for extra payment for that part of the delivery which I very much appreciated. He was as friendly as could be. I got what I paid for and everyone was courteous. There weren’t any broken promises except how quickly they could get the car and what the price was.
Reviewed Jan. 20, 2018
I compared a few transporters and it was a little easy choosing one. I used AmeriFreight to ship my car when I moved to a different part of the country and their free quote option was good. The transport organizer was knowledgeable and helpful, and the carrier driver was pleasant, on time, and organized. The entire process took a week from beginning to end. It was a good experience and there was no hassle.
Reviewed Jan. 19, 2018
We were moving across the country and we needed our vehicle moved within a three-day window. Before AmeriFreight, we went with a different company and they failed us. We gave them over a month to find us someone to move our vehicle and they didn't do it. In our exact situation, we needed something very quickly and on the spot. Given that, the prices AmeriFreight gave were quite fair. The transport organizer did a great job too. He was always very easy to talk to and he got back to us quickly with any questions. It was overall a very great experience. When I met with the driver, he was great as well and it was actually cool that one of my friends actually knows the guy personally. The entire process took about four days and everything was great. We did a quick check when he dropped the vehicle off and everything looked exactly the same as when we first gave it.
Reviewed Jan. 19, 2018
I’m from New Jersey and I moved out to California about a year ago. I was debating whether I was to ship the car or just sell it and get a new car. I decided to ship it and I got some quote. I talked to AmeriFreight and they gave me a good price and timeframe so I went with them. The organizer gave me a follow-up call a couple of days after I requested the quote and asked if I had any questions. They explained the process to me exactly how it worked in terms of getting a carrier, the payment method, insurance and everything related to it. They basically walked me through the paperwork that I was signing off. Everything was pretty cut and dried.
Then they told me when will the car be picked up as soon as they had an assigned carrier. They also gave me the phone number of the drivers so I could call them and get updates if needed. And AmeriFreight called to make sure that the car was delivered and to make sure that there was nothing wrong or if there were any issues that I need to discuss with them. The move went pretty smoothly. My mother shipped the vehicle and I was the one that received it. They actually showed up two days earlier than I thought so I was pretty happy with it.
Reviewed Jan. 18, 2018
I called AmeriFreight and spoke with Danielle and placed an order to have my Range Rover shipped from NY to CA. I was told my car would be picked up within 1-5 days, (which is why I placed the order with them). It had been 6 days now, not including weekends, so I called back to find out the status, and was first told that they can't find my order, and then told that they couldn't find a truck for me yet. I got no update about this and I was lied to about the pickup time and manipulated into choosing them. I definitely do not recommend this company.
Reviewed Jan. 18, 2018
AmeriFreight is a good company and they have good reviews. My transport organizer was awesome and the carrier driver was very professional. He loaded my car and I got it sooner than I thought. When it was unloaded, it was the same driver. I then gave him his money. Everything went perfectly.
Reviewed Jan. 18, 2018
AmeriFreight's price was a bit higher than everyone else but they were the only ones I could find with more decent reviews. I used them to ship a car to a family and I had good interaction with their representative who responded quickly. During the delivery, it was nice that the driver texted me since it was easier to communicate. The only complain I have is that the pick-up time wasn't flexible and they don't work around my schedule. I basically have to give them the car when the driver is ready. Other than that, the process was easy and took a week from start to finish. I'd recommend them.
Reviewed Jan. 17, 2018
I needed a vehicle shipped from New Jersey to Florida and AmeriFreight gave me an initial bid that was better than others. However, it ended but being almost double that. The organizer who responded gave me a quote of $835. When he gave me that first quote, he said he'd call me back. He then left the company so no one called me back. About ten days later, the second person I talked to said that nobody is ever going to deliver my car for that price. It cost me $1,250 instead. However, the carrier did a good job. All in all, it took three weeks. I'm not satisfied and I would not recommend AmeriFreight.
Reviewed Jan. 16, 2018
I was shipping my 1960 Bentley and I found AmeriFreight on the internet. They gave me a quote and my mechanic who ships cars around said that it was a pretty good quote so I took it. They contracted out the job and the truck driver simply drove the car on the trailer without checking his clearance. The roof of the car was damaged, but it's easily repairable. I'm satisfied with how AmeriFreight is handling the situation and they've been very nice about it.
Reviewed Jan. 15, 2018
The quote given by AmeriFreight was in the ball park with all the other companies. The transport organizer was professional, and the carrier driver was prepared. When I showed up, the car was ready to drive away. The process took about two weeks from beginning to end. My experience with AmeriFreight was very good.
Reviewed Jan. 14, 2018
We used AmeriFreight for moving and the transport organizer was courteous and informative. I got my vehicle delivered in two weeks. However, the truck driver did a bad job. She said, "I'll be there", but she made me wait for two days. And even then, she did not give a clear update. She called to let me know that her truck has broken down. I told her it was no problem but to give me an update but she did not give me a proper one the next day and I waited the whole day for the truck.
When the truck arrived the driver just dropped my car in the middle of a two-lane road and left it there. The battery was down so I tried to call a truck trailer. They did not have enough equipment or something to jumpstart. Anybody who carries a weight like that should at least have one. I waited on the road for two to three hours. They need to choose the truckdrivers properly. Also, they need to explain to the people that their quote was higher so then if it was a good experience people would not mind paying more. But if it was bad like mine, people would have to doublethink hiring them again.
Reviewed Jan. 14, 2018
The quote AmeriFreight gave was good. The organizer and I talked a couple of times. I had to change the address, but that was done pretty smoothly. Then, he was able to get me someone pretty quickly. The carrier driver was fine. The only problem that I had with him was that he was supposed to have called me an hour before he had gotten into Portland so that I could be at home to collect the car. But he didn't actually call me until he got there. I had to make an arrangement but he was good enough to wait. The whole process was done within 48 hours. He picked the car up on a Wednesday and he was in Portland by Friday morning.
Reviewed Jan. 13, 2018
My experience with AmeriFreight hasn't been good. I've had three experiences with them. Two of them have been good. The third one is a problem. I have an order now that has been delayed by two days for shipping a car. There was supposed to be a pick-up on Monday. The hauler was coming from Massachusetts and because of the storm in the Northeast, the contacts for the shipper, which was Kwik Trans called me, and told me that they couldn't make it on Monday even though they have agreed to pick up on that day.
The Monday pick-up was important for me because that was the only day I could be physical with the car. But I understood. They can't control the weather. They said the pick-up would be the next day, which was the 10th. As it turns out, it was not that night. I have not gotten a call today. I had to leave the location where the car is, which is in Bethesda, Maryland and return to the location where it's being shipped, which is in Sugarland, Texas, a suburb of Houston.
It's now 11:00 their time. AmeriFreight told me last night after I called them two or three times that the pick-up would be sometime tonight between six and seven. Well, I had arranged for a colleague to hang around and deliver the car during the workday. And when I told him it won't be six and seven, he said he can't stay that late. So now, I got to find somebody else. And I found somebody else. But I let him know exactly when it would be, who it would be, and what the phone number would be, so he could call to make schedules. And that still has not happened.
As of this moment, expecting a 6:00 to 7:00 p.m. pick-up, I have not heard from them as to who the driver is, what his phone number is, and an approved solid pick-up time. I also texted the transport organizer multiple times the last night. My last text message to him was their communication was very disappointing. I described it as poor. I told him this had been a clumsy transaction. He texted me back and said that he was trying to get the communication and he would contact them first thing this morning. I haven't heard from either of them. I haven't heard from AmeriFreight, and I have not heard from the hauler, which is Kwik Trans.
Reviewed Jan. 12, 2018
I have used AmeriFreight to ship a car to my parents in Florida a few years back, and we had a good experience with them. So, when we relocated from California to Florida, I decided to stick with them. The quote I was given was fair and we paid pretty close to it. The transport organizer, Jorge, was great. He was very organized and really good at responding. The driver was good because he was there when he was supposed to be there and he was really patient. However, the Skyline dispatch gave us the wrong location. We were located close to two different public supermarkets and they said they were delivering my car to the one closer to me. When they texted me the address, I was assuming that it was the one that's closer and I went there, but the driver showed up at the one that's further out. I was talking to him back and forth and I realized I was at a totally different location. It caused miscommunication as they were supposed to map it out.
Also, the Skyline dispatch was not returning our phone calls and it took them forever to respond to us. My husband called them a couple of times and we couldn't get a hold of anyone. There was a couple of times when the phone kept ringing and then it sounded like someone picked up, and then it hung up. So, my husband left messages to them and then we waited, yet we still didn't hear from them. My husband called Jorge, who gave us a different number, and then Jorge must have called Skyline so they called us back right away. AmeriFreight’s customer service was great and I would work with Jorge again if we ever have to relocate our car again, but I would not use Skyline. Skyline is supposed to be one of AmeriFreight’s top carriers, but from what we experienced, it was terrible.
Reviewed Jan. 11, 2018
AmeriFreight's free quote seemed like it was fair but because we waited an extra week to book, it ended up being more expensive by a couple hundred dollars. Still, everything went well. My mom spoke on the phone with the transport organizer and she really liked him. The information that he gave her was helpful and that was one of the reasons why we went with them. When I spoke to him, he was pretty clear about everything which I appreciated. He was very responsive to my text messages or phone calls when I needed to talk to him and explain the situation. He was very flexible and understanding. Then he called to follow up once the car had gotten delivered just to make sure everything was good. They did a great job. My vehicle was in perfect condition and it got here within the time frame.
Reviewed Jan. 10, 2018
I'm in the military and my wife and I were living in North Carolina. Then we got assigned to do duty station in Arizona. We were going to ship my wife's car out and we were leaving at a certain date. But we were going on vacation right after we got to Arizona so we had a very small window to have the car picked up and delivered. As I was trying to decide which place to use, I looked at the feedback at ConsumerAffairs.com. All the companies seemed good. But AmeriFreight was among the top five and the quote they gave me seemed reasonable. So decided to go with them.
I scheduled the whole thing a month and a half early and I initially had one gentleman. He said they would post it to the job boards a little later but I didn't hear back from him. So I called in and found out that he was no longer working there. They assigned someone else to my order and they got me connected with the next person. It came down to the wire but it all worked out in the end.
It was a little unclear to me that there would be the quote for the actual movement and the AmeriFreight fee. So it was a little surprising to come down to the final payment and it was a couple hundred dollars more than I had expected. It would have been better if I had been a little more aware that the quote they gave me did not include that fee. We also had some scheduling changes but the driver was really flexible even though he had some stuff that he was working on. We were able to work around both of our scheduling issues. They picked the car up on a Friday and delivered it on a Thursday morning, and the driver was great both times.
Reviewed Jan. 9, 2018
AmeriFreight had the most competitive pricing compared to other companies. Their reps were cordial and professional, too. But in the end, I had to pay a couple hundred dollars more as the initial quote was a little bit lower than what the actual shipping cost was. Also, the whole process took a month to complete. But part of that was because I wasn't in a rush. It could have been done as quickly as one week.
Reviewed Jan. 9, 2018
I needed to get my vehicle from New York to Oklahoma. And since AmeriFreight called me back at the best price, I chose them. Their rep, Harris, was excellent and he treated me great. They were able to deliver the vehicle in less than a week. Everything is good and I have recommended them.
Reviewed Jan. 8, 2018
A friend used AmeriFreight in the past and didn't have issues so, I got them too. The rep I spoke with was very good and straightforward. I got a quote which was decent, but a little misleading. They quoted what I paid the driver and not the overall cost so, I spent $300 more than the initial quote. In addition, they said that all pick-ups and drop-offs would be done in the daylight, but both my pickup and my drop-off were done at night. The pick-up was 7:00 at night which wasn't too bad but the drop off was around midnight.
Reviewed Jan. 8, 2018
The pick up of my vehicle was smooth. AmeriFreight's transporters got to the destination a lot quicker than we initially anticipated. It took a bit of shuffling as far as being able to make arrangements in order to have stuff dropped off. Still, the truck was in good order from the time that we sent it off to the time that we received it. Also, their driver responded well to text and picked up the phone when I called. While I ended up paying $300 more than what I was quoted initially, transporting my vehicle through AmeriFreight was a good experience overall.
Reviewed Jan. 7, 2018
I was moving across the country for work. I had gotten a referral through a work service and AmeriFreight was one of the companies that they came up with when they did their search. I talked to Jorge three times. The first time, he sent me all the information, gave me the quote and then told me that they would look for a truck to meet that quote that he had given me based on the date that I wanted. I was pleasantly surprised with the quote. It was less than I expected to pay so it was great. In the end, I even paid a little less. Jorge called me within a couple of days and told me he had found someone for a little bit less. But they wanted a different date so we talked with them and their schedule was open so we arranged for the date that worked best for me. That company ended up calling me, asking if they could come a few days early to pick my car up to put it in the truck.
The carrier driver called while we were en route to our destination. We told them we wouldn't be there until the next day and I didn't have a way to pay them because they only take cash. So they said that they were going to call us back. They ended up calling us back the next day, asking if we were at the destination. We were then and they told us that they would be on the way. But it ended up being longer than what they said. They had some other issues getting gas and in one of the other pick-ups they had to do before they got to us. The only annoying part was sitting there and waiting on them. If I had known that they were going to take longer, we could have left to go do something and then come back. Also, it would have been nice to know that the car was going to be extremely dirty when it got to me. I would have understood because our car was dirty from driving through the different weather. But I just wasn't expecting it. Still, it was a good experience overall.
Reviewed Jan. 7, 2018
AmeriFreight did a lot of moving across the country and they had good reviews online so we decided to use them. The transport organizer was nice and helpful. The quote given was good and it was one of the lowest that I got. Everything worked out as expected.
Reviewed Jan. 6, 2018
AmeriFreight gave me a free quote, but I should have expected a little bit of discrepancy between the quote and what I actually ended up paying. But there were certain circumstances that contributed to that and that was nothing AmeriFreight can prevent. Other than that, I had a helpful and genuine representative. He was friendly and informative. Also, the carrier driver was kind, respectful and easy to get in touch with.
Reviewed Jan. 5, 2018
The person I talked to at AmeriFreight had a direct line and responded to me. So I had a live agent that was working directly with me. He was very helpful and very knowledgeable. He told me he was going to get back with me on a particular day. And when I didn't hear back from him, I called and he gave me an update. It was very informative so I am very happy with the service. The quote was an average price. It wasn't the lowest nor the highest. But this is the one I was getting personal service with. The final cost was a little bit higher than what they initially quoted and that was pretty much expected. Either accept the driver's offer or not. It was still reasonable though.
I called a month before I needed the car shipped. They don't actually have drivers so they post it and then the driver accepts the offer. They negotiated and worked with the driver. I got confirmation until maybe four days before I needed the car shipped. And the driver contacted us to make sure that we were dropping off and picking up at the right locations. I didn't have to pay the driver an extra fee because AmeriFreight handled the payment to the driver. It went very well. I would use them again if I needed to ship a car. And I wouldn't call anybody else.
Reviewed Jan. 4, 2018
I’ve shipped with AmeriFreight before and whatever they promised us, they fulfilled it. We moved one car from New York to Texas, and one from New York to Missouri. They picked up the car from my place and dropped it at my doorstep in Missouri. So, it was really great, and I got my car in 3 days.
Reviewed Jan. 3, 2018
I bought a vehicle in another state and I needed to get it here. I went with a different company first and they weren't able to get it done in a week, so I was frustrated. AmeriFreight is a little bit more expensive, but they assured me they could get it done. They gave me a quote but, ultimately, it's whatever the driver wants to do it for. I ended up paying $200 more than what AmeriFreight quoted me, but I understood how it works and so I was prepared for that. Every time I reached out to their transport organizer, she was available. That was good because with the company I had tried to use previously, it was insanely difficult to get a hold of my agent. It took a couple of days to find a driver, though, but once they found a driver, he was in the house within 24 hours. I would recommend AmeriFreight. They were very professional and easy to work with and ultimately got the job done.
Reviewed Jan. 2, 2018
AmeriFreight was excellent. We sold our home and we were in the process of moving to South Carolina to be by our son and daughter-in-law. My daughter-in-law heard how excellent AmeriFreight was and we felt secured sending our car through them. The rep, Danielle, set everything up and she was excellent, too. Daniel, the driver, thought we had a nail in our tire and he watched it very closely the whole time he was bringing the vehicle from California to South Carolina.
As soon as he took the car off of the carriage and we picked it up, he thought that it wasn't a nail since the tire didn't lose pressure. It was a little silver thing that went into the thread but didn't go through the tire at all. He was very concerned about it and he wanted us to have it checked right away. Also, he picked up our car out of the area a lot further than what he usually goes to and he did the same thing when he delivered the car. He was wonderful. It took a week and two days for the car to be delivered and it worked out perfectly. We had excellent service.
Reviewed Jan. 1, 2018
I was moving vehicles roughly 2,000 miles coast to coast. I booked AmeriFreight over the phone and they gave a reasonable quote compared to other companies. Their representative called back with the quote, as well as instructions for submitting the documents and making the payments. It was straightforward and the overall process was easy.
Since having two cars shipped through AmeriFreight, I've had one good experience while the other one was bad. The car came on time during the first one so everything was okay. But for the other one, they asked me to come to a location which was far from my house and I had to drive a distance to where he could bring the truck and deliver the car. The driver asked me to come to a Walmart because he had this huge 18-wheeler and the roads were too small for his truck. He was very inflexible and he just wanted to tell us where he wanted the car delivered. But both cars arrived without any scratches or dents, so that part was good.
In general, I would like the carriers to deliver cars during the daytime so it's easier for us to inspect the cars. Both my cars were delivered at night and you could easily miss something even if it’s under a gas station light or a lamp post. Also, we should be allowed by AmeriFreight to drive the car at least for a few meters along with the driver. I asked the second driver to sit in the car with me, but he refused.
Reviewed Dec. 31, 2017
I was moving from Charlotte to California and I wanted to move my car as well. I was recommended to AmeriFreight by one of my friends and the quote I was given was reasonable. The transport organizer, Harry, was good and I would recommend him to others. The carrier driver was on time and he updated me about the location and when he will reach it. He could be a little politer but apart from that I'm okay with it. I would definitely tell my friends that AmeriFreight is worth it and they can go for it. The process took me about two weeks and the service was very good.
Reviewed Dec. 30, 2017
I was relocating and I didn't feel like driving my car. I was browsing and I saw that AmeriFreight's rating was good. They were courteous and they helped me with BA Transport, the company I used for the transport. George, the transport organizer, stayed in contact with me. I called him in advance and he made sure that I got someone to transport my vehicle. I received my vehicle in good condition and I got it sooner than I expected. It was a little bit dusty, but that’s a minor issue because they had to travel so far. I highly recommend anyone else looking to transport their vehicle to do it through them.
Reviewed Dec. 29, 2017
After I talked to a few companies, I made my choice to let AmeriFreight move my vehicle from Austin, Texas to San Diego. The service was good and everything went smoothly. Their representative worked hard for me but his initial quote ended up being doubled. He placed my vehicle on the board and he was giving quotes. All of them were very high and he said, "They just seem to be asking more. It could be the time of the year. Everyone is going to vary from their original quotes." So I ended up paying $1,200. I appreciate that the driver called me and let me know where he was, when he's going to pick up the vehicle and when he was close. AmeriFreight did a good job and the representative was very friendly. He did what he said he would do and he got me a good carrier. Although it would have been nice if it was closer on the estimate.
Reviewed Dec. 29, 2017
I was looking for different carriers online because I needed to move my daughter's car from California to New Jersey. I chose AmeriFreight because of the timeframe that they were able to pick the car up. However, we were promised that it would get here at a certain time and the driver was actually in New Jersey for two days but didn't deliver. My daughter was also having a high-risk pregnancy and she was expecting her car. She was nervous and a little upset about the whole thing.
There was a lot of miscommunication. When we tried to call the business office, we weren't able to reach anybody. There wasn't a whole lot of contact with the driver. Also, there was somebody who assigned some drivers. They gave me one price and then charged me more because they said that my daughter has too many things in the car. My brother-in-law gave the driver a tip and I also ended up tipping the driver again when he brought the car even though he was two days late. He said he got a flat tire. He kept giving me excuses and he was only a couple of towns over. He didn't check up a lot. I got a voicemail and it sounded like I woke him up at one point when he answered. I tried to call his boss and I got some weird recording. I wasn't always able to reach them. I actually had to call the subcontractor to try to get a hold of AmeriFreight. It wasn't really a bad experience but it was a lot of money.
Reviewed Dec. 28, 2017
My father-in-law had passed away and he lived in Florida. We had to get the vehicle up here because he left it for my son. My son had to bring it up here to get it transferred and registered. I had a friend of mine who said to use the transporter. He said, "Go online and figure it out.” I went online and I saw their ratings. AmeriFreight was 5-star so, I said, “Let's go with this one". I called up and I talked to a gentleman. He was very nice and he told me exactly what was going to happen. The quote they gave was good. They also told us what time they were going to be here. Everything was just fantastic. The whole process was about a week because we had to get everything lined up. He flew on Friday and they picked it up.
I was in the restaurant business for 37 years and I dealt with all kinds of people of different types of companies. I have never ever dealt with a company as polite and as punctual as AmeriFreight. The three guys on the truck were unbelievably polite. The one guy asked me 20 times, “Do you need anything? Can I get you anything? Are you all right? Is everything okay? Look at the car and tell me if everything's okay." I'm really surprised that it was a closed in vehicle. They came in a transport. The money was well worth it. We couldn't be happier with the service AmeriFreight did. Their drivers were fantastic and they helped me put the car right where it was supposed to be. I would highly highly recommend AmeriFreight to anybody.
Reviewed Dec. 27, 2017
I had to ship a vehicle out to a family member and the online reviews of AmeriFreight looked good. I also had somebody that apparently used them and so they recommended AmeriFreight. The person I got on the phone was extremely helpful and while everything went good, there was a teeny tiny glitch. When I started talking to the man who was going to pick up the car, I didn't think that they won't be there at the time they said they were. But it got resolved quickly and I was very impressed.
I did everything online and their quote ended up being a couple hundred dollars more, but that was my error since I had put some incorrect information. But the final price was reasonable, seeing how it was going across the United States. I met the guy who picked up the car and he was good. He was where I asked him to be and that was at the Nissan dealership in Raleigh, North Carolina. He picked it up there and he did a great job. Then once they brought it to my family member, it wasn’t the actual guy that drove it out there but it all worked out. Overall, I was impressed that they stayed on top of things. I was also a little bit freaked, as well as a bit suspicious sending the car out there if something was going to happen to it. But that all went fine. I would definitely recommend them.
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