
AmeriFreight Auto Transport Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
Our editorial standards
- Our editorial team reviews and fact-checks all content before it’s published.
- We rely on expert input and trusted sources to verify our articles.
- All articles published must meet our editorial standards and independence policy.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
About AmeriFreight Auto Transport
AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.
Visit www.amerifreight.net- Money-back guarantee
- Ships more than just cars
- Discounts available
- No phone support on Sundays
AmeriFreight Auto Transport Reviews
Filter by Rating
- (3,629)
- (742)
- (214)
- (100)
- (130)
Popular Mentions
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Feb. 21, 2021
I wanted to ship a vehicle to my grandson in Texas, from Georgia. I opted to use Amerifreight, and very happy I did. The whole experience was exceptional, from the start of the transaction with amerifrieght customer service rep meeting my shipping dates and other requirements, to the on time delivery and professional service to my daughter on the delivery of the vehicle.
Reviewed Feb. 21, 2021
AmeriFreight was the first company to go back with me. They made the process really easy and explained that there would be no money down until they picked up the car. That sold me on the service and I went with them. The reps did a really good job explaining the process and worked with me because I had to get money transferred into my account to pay for the move. They were very patient with me and I was super happy about that. They found someone to ship my car within a week and they got me the lowest price possible. It was such a great experience to ship my car through this company.
Reviewed Feb. 20, 2021
Danielle ** certainly made the move understandable and comfortable. AmeriFreight offered the best quote at the time and matched it closely when the move came. I felt like Danielle gave me all the information I needed to make a smart and informed decision to go with AmeriFreight.
Reviewed Feb. 20, 2021
Overall happy with the rate, service, and promptness of AmeriFreight. It did cost a little more than originally quoted but was still below several other quotes. Shipping a classic car can be a harrowing experience but it got here on time, safely, as promised and with good communication from AmeriFreight. Best thing is it arrived in great shape!
Reviewed Feb. 20, 2021
AmeriFreight was able to find me someone to transport my car quicker than anyone else and the prices were good. The rep also knew what she was doing and she was open for questions. She was able to help me quicker. The service was great. The carrier was informative on when he is going to be picking my car up, and when he's going to be dropping it off. The delivery took six days and everything was smooth. My car was picked up in Fremont, California, and it was dropped off in Irving, Texas. I’m happy with the service I got.
Reviewed Feb. 19, 2021
Communication was steady. The driver was good as well. When we met up with him, he was very clear about a lot of things and then after that, he delivered within a timely fashion. The only concern that I had initially was, when they quoted a price, the price was different from the final proposed quote. The quality of the shipment itself and the receipt of it were fine. Everything was good to go.
Reviewed Feb. 18, 2021
We compared a couple of different companies, and AmeriFreight seemed like a good one. They had good reviews. Our car got picked up in Georgia, so my daughter dealt with it on that end and she said everything went fine. The driver called before he got there and was on time and polite. The cost was a little more than what was quoted because there was something that I didn't consider, but it's not much. Overall, it was a good experience and if we need to do it again, we would go with them. I had one main person and then I spoke with another person when he was unavailable. They were very helpful and responsive.
Reviewed Feb. 17, 2021
AmeriFreight was one of the three companies I looked at and their pricing and follow up seemed good. There was a mix-up at the beginning though. Thinking the driver was coming, we got the car ready to go, and then the rep called back and said, “He's not even in the correct state. So never mind.” She put the job back out to bid again and got a driver a couple of days later. It all worked out fine. They followed up and made sure that the car got picked up and then, it was successfully delivered, undamaged, on the other end. If somebody asked me, I would recommend them. They did a good job on both ends. The original quote was also lower than the actual, but I still felt it was a fair price.
Reviewed Feb. 16, 2021
I was purchasing a car out of state, and I needed it transported from Alabama to New York. AmeriFreight got quite a few good reviews on the web. So, I went with them. Their rep was fantastic.
Reviewed Feb. 15, 2021
I searched for a few places and I got a lot of calls. Then, I saw an email from AmeriFreight and the rate was reasonable. I contacted them and I went through it. I saw the good reviews it had also. My agent explained how pricing works in the auto transport industry. The quote I got was a little lower than the final cost. But when I talked to the agent, whatever she asked for, that was the final rate. Overall, I was satisfied.
Reviewed Feb. 14, 2021
I’ve used AmeriFreight three times before, which made me choose them when I was moving a hobby vehicle down to South Florida. I hoped that the transportation happened a little quicker than it did. It seemed to be a while before they found somebody. I was off the beaten path so they had to have somebody that would come down here from Michigan. But it worked out fine. They told me they were going to go for the lowest quote but it was a little more than they expected. I’d transferred so many cars and there was a $50 credit, which I never saw. When I inquired about it later, they said they credited it to me. I never followed through on it. So, the frequent user credit is a little murky.
Reviewed Feb. 14, 2021
AmeriFreight had the quickest pickup time among the transport services I looked at. Then I worked with one lady, specifically, and she was super sweet and helpful. Everyone that worked for AmeriFreight was super nice but the people who actually delivered my car were super rude. I had issues with them. But I really appreciated AmeriFreight's help with everything. The quote was accurate. The transport took only took three days which was awesome and the vehicle was dropped off at the original destination. The service was expensive but for how quick I got my car, I wasn't mad about it.
Reviewed Feb. 13, 2021
We had the pick-up and the delivery of our vehicle on time. The only thing that was a little difficult was communicating with the drivers. They had a very strong accent. On the pick-up, they went and parked really far and they couldn't explain it. I understand that it's difficult to park that kind of truck, but all they have to do is give us the cross street or the address. For whatever reason, they didn't seem to know how to tell where they were. So, it took a long time to find them. I had a friend that was helping me and he had to walk about two miles to find them. Then on the end of delivery, my mom had a similar issue. It was very difficult to communicate with that person. But otherwise, our experience with AmeriFreight was really good. It was easy to get through their customer service and the people were nice and helpful.
Reviewed Feb. 13, 2021
I looked at one company that went out to a list of people and AmeriFreight and another person were the only ones that got back to me. Then, I picked AmeriFreight because they were the better price and it was fast. The rep was always responsive. If I left a voicemail, he got back to me. Also, the quote was accurate. It didn't change.
Reviewed Feb. 12, 2021
The service was great but I was a little bit disappointed that the quote that I received online was so much lower than what I ended up paying. I knew there was going to be some wiggle room there but it seemed like a little bit more than I was expecting. It was still reasonable though. It was still in line with most of the other quotes that I received from other companies that weren't as well established and didn't have as much of a presence online as Amerifreight. If I ever need to transport a car across the country or if I know anybody who has to do that, I will direct them to Amerifreight.
Reviewed Feb. 11, 2021
Everything went well. My rep was wonderful. It wound up being $200 more than I planned and initially, I wasn't real happy about that but I did take it because they picked the vehicle up quickly. That was good. Then I got it in two days and I couldn't believe it. They drove right through. There was no damage which was great.
Reviewed Feb. 10, 2021
We liked the reviews and pricing and the fact that the young lady took little extra care in getting us what we needed and took care of us throughout the whole experience. They did have one minor glitch but it wasn't their fault, it was a hydraulic lift problem. That took one extra day on the road but it didn't make any difference to me. We've already told several people about Amerifreight and they have used them already.
Reviewed Feb. 9, 2021
We were planning on driving but with covid and having to travel through all the hotspot states, we decided that that wasn't a good option for us. Within a week, I made all the arrangements and the transport company came and got my car. The middle person, Samantha, kept me informed the whole time. The transport company kept me informed as well. A man and his son showed up in a truck with a van attached to their truck and that's where my car went. It went all by itself which was great. I love that. It was nerve racking though. This is a perfect stranger taking your car away. But they were great. They got there right when they said they were going to get there and they didn't have any difficulties. The car went from Melbourne Beach, Florida to Colorado Springs, Colorado in three days and it was great when it arrived. AmeriFreight was very professional.
Reviewed Nov. 20, 2020
It was my first time to ship a car. I was calling the service agent after receiving the quote from email. I have experienced the most horrible phone service in my entire life. The women agent first could not find the quote information based on the phone number I provided. Then this agent was very impatient to answer any question I asked (i.e. what is the total cost cover, what is the time and location to pick the car, the lead time...). The agent was so rude, impatient, not trying to help at all, and she hang up (smashed) the phone after realize I will not use their service. Unbelievably horrible experience. Still shocked and will not recommend anyone to call their company...
Reviewed Oct. 11, 2020
In early October, 2020, I had to ship a vehicle from NY to Atlanta. As a first time shipper, I had my Investigations dept within the City of NY do backgrounds checks on several transportation companies. I decided to go w/ AmeriFreight. The Freight Agent Danielle ** was magnificent, arranged for vehicle to be shipped the following day. The level of Customer Service was absolutely fabulous. The Truck Driver/Carrier was a professional and the vehicle was delivered two days later. Don't waste your time researching these fly-by-night Transportation companies go with AmeriFreight.
Reviewed Aug. 31, 2020
Amerifreight quoted me less than $1,100 to ship my car from California to Massachusetts. After a week of trying to find a company that would take the job, they came back with a quote of around $1,700 including insurance. This ends up putting them at a higher rate than virtually every other reputable quote I received. Part of the reason for this seems to be that they take a larger cut than most brokers.
I did a fair bit of research into different brokers and was impressed at AmeriFreight's ratings online. Then I found out in the contract for listing the car that every customer is required to submit a review. This explains their high marks as most businesses have lower ratings than actual customer perception due to the fact that happy customers are less likely to review than unhappy ones. As such, Amerifreight's stellar reviews are likely over-inflated compared to competitors that do not require all customers to rate them.
Reviewed Jan. 31, 2020
Kaye ** was my agent. She walked me through everything. Helped me get my new car picked up and shipped quick and easy. There was an issue with a carrier but Amerifreight was fast to fix the problem with little stress to me. Would definitely use them again.
Reviewed Jan. 17, 2020
I'm shipping a vehicle this summer & doing research now so I don't get taken advantage of. This was the first broker I contacted after reading the article: https://www.consumeraffairs.com/auto/cost-to-ship-a-car.html. I gave the rep all req'd info & she was more or less vague the entire time. She was also quite condescending when I told her that I'd be shipping this summer. She proceeded telling me more than once that I was picking one of the most expensive times of the year to ship, college students are moving, schools are getting out, & that's what I can remember off the top of my head! I felt like I had gone to the principal's office.
Anyway, long story long, I called a second broker who refused to quote me because he said it was too far out and surprise, surprise, this lady has already sent me a quote for $925. I learned *so much* after talking to her competitor that I wanted to warn other people about AmeriFreight's practices. Maybe this is a one-off, maybe not. Do your homework, you've been warned.
Reviewed Nov. 11, 2019
AmeriFreight set me up with a carrier. Long story short, Carrier damaged multiple aspects to my vehicle internally and won't take responsibility. Bottom line is I will be suing them. As for Amerifreight, knowing this occurred and that this carrier has a history of this behavior, Amerifreight continues to use them showing that they could care less about customers.
Reviewed Oct. 29, 2019
In September 2019, several sales representatives worked behind the scenes to manipulate a higher rate from us so that they can get a better commission. The manager Jorge reluctantly got involved after numerous calls and emails, because we did not get any service and communications from any of the sales rep on shipping after they took our money. I had to be in direct communication with the shipper and we both wanted to negotiate a reduced rate for an earlier departure but we couldn't do anything because AmeriFreight did not response to either of us to finalize my insurance packet or modify the total cost. It was also confusing because I couldn't tell if I was booked with two shippers because two shipping companies called me about AmeriFreight, and we never engaged any other shipping bookers.
Lecia ** started a contract but was not working every time I called and asked for her and she did not return calls. Sam was her sub when she was on leave, and she used high pressure tactics such as cancelling our contract interest with less than 24 hrs notice when we did not respond to a shipping offer on Labor Day, a holiday. Her offer price was high and we had to think about it. So when we learned she cancelled us, we signed up again to request shipping with them. That was a mistake. We should have trusted our instincts when we experienced high pressure and unethical business tactics.
Kathryn ** was the next sale rep who took our new contract interest. She gave us a better rate and we immediately accepted. I called to make payment but there was confusion with another sales rep because Kathryn could not be reached. The next day Sam/Lecia called to asked if we still wanted to ship. I said yes but am working with Kathryn since they cancelled my initial contract. She told me that she was going to talk to Kathryn and quickly got me off the phone. Kathryn told us that we can only ship at the higher initial rate and not the lower that she found for us. We weren't in a hurry for the vehicle and there was no reason for the high rate and pressure.
Despite the frustration, we finalized the shipping with them just to be done and to get our vehicle booked. This was the worst vehicle shipping experience. I would never use AmeriFreight again or recommend them to anyone. After they took our money, we couldn't get service. We were sent directly to voicemail and didn't get any call backs from Kathryn, Lecia, or Sam. Manager Jorge didn't respond to initial emails; he only responded when there was a sale rep with enough compassion to go to him on our behalf because our shipping date was upon us and we said that we couldn't tell if AmeriFreight double booked us because we didn't know what the competing sales reps booked.
Certainly not everyone at AmeriFreight has self-serving business practices because I was able to find two people who explained what should have happened and was empathetic. However, there is no compensation to the customer for their poor coordination and practices. I never heard if the manager spoke with the sales rep to correct these inappropriate practices. There are numerous emails and phone calls that documents and verifies these events.
Reviewed Sept. 3, 2019
I recently moved from California to Washington and needed my car to be shipped within a very limited window of time. Harry ** from AmeriFreight provided a quote immediately following my inquiry. He also consistently called me with specific details for the car shipping process as we went along and was excellent in answering any questions. He assured me that it’s typical to get an available driver on the first date of pick up (especially going up the 5 North from California to Washington), which is exactly what happened! He was accommodating of all my needs, e.g. budget, having another person at pickup, and specific dates/times for pickup and delivery. Thank you so much for getting my car to Seattle so quickly and within my budget of under $1000!!
Reviewed Sept. 3, 2019
I was super stressed about finding a good company to transport my brand new SUV cross-country from California to Ohio. But our AmeriFreight rep, Samantha **, made it completely worry free. From getting me a quote in a timely manner to answering my 1000 questions, she was always available to me. And our car arrived even faster than expected and in excellent condition. Samantha made this process the easiest part of our move. I definitely recommend using them for your transport needs.
Reviewed Aug. 31, 2019
I had just finished medical school, and I was moving from Miami to two hours south of Chicago. I had a wedding to go to, so I didn't wanna drive my car to California and then to Illinois. So then, I figured I'll just ship my car to Illinois. It seemed to be a better option at the time, and everything worked out. I was looking online, and then I spoke to a bunch of different people from different companies. AmeriFreight gave me a very good rate compared to the other companies. Also, the customer service rep was friendly and personable. I felt like I wasn't just business. The driver came a little early, and he was friendly too. He was cool and we looked over the car together and I have no complaints. I got my vehicle, and everything went well. I'd definitely recommend AmeriFreight.
Reviewed Aug. 30, 2019
We were moving and AmeriFreight made it easy to ship my car. They explained the quote and the different options they had really well. The quote was competitive too. The people there were also always good. They knew what they were talking about and were quick and helpful. The transport took about five days and when my car arrived, it was in good condition, same as when it left. I also had the driver's phone number. He had reached out to me and in the hour that I had a question, I called him too.
Reviewed Aug. 27, 2019
We were moving across the country and the AmeriFreight transport organizer I was speaking with was really good at setting us up with the transport. He filled us in in just about everything. He gave us updates and he called them afterwards, too, just to make sure everything went smoothly. The transport took five days, and my girlfriend who dealt with the carrier driver said that their interaction went okay overall. I also took advantage of their online free quote -- the final price, however, was a little bit more than the actual quote given.
Reviewed Aug. 26, 2019
The quote given by AmeriFreight was a good price, but it was significantly higher towards the end. It was like 800 to 1000 bucks more -- they can be more honest on their quotes. Nevertheless, the driver was professional and everything was good. It took five or six hours from pick-up to delivery, which was good.
Reviewed Aug. 25, 2019
We looked into like three or four transport companies. But once I talked to Harry, we went with AmeriFreight. He was great and super helpful. He was on top of things and let us know what was happening. I would highly recommend him to anybody. Also, moving is fairly expensive which is never great. But AmeriFreight's rate was competitive with other people and I got what I paid for. It was good. From pick up to drop off, it took less than a week. It was pretty fast and our car was great when it arrived. We had a good experience and if I would have to move my car, I would use AmeriFreight again.
Reviewed Aug. 24, 2019
Using AmeriFreight was good. I’m in the car business, and we have used them twice. The quote given was adequate and their pricing was competitive. The transport organizer and the drivers were good. The pick up on the first one to go to California was at our other dealership location, and I was not there. But the fellows told me it went very smoothly. And then the other one that was being delivered from California back to here was at the dealership where I am, and I had a chance to speak with the driver. All of that went well. AmeriFreight was what they said it would be. In one case, the vehicles arrived before we thought it was going to be here, and there were no damage or any complications. So, as long as it works that way, we probably will continue to use them. It looks like we are getting ready to use them a third time in the next week or so.
Reviewed Aug. 21, 2019
There was a come-on price that was half of what it turned out to be. That was a frustrating thing for me. It was a price that was totally unrealistic and not even close to what the actual cost was. But the people at AmeriFreight were helpful on the phone and although there was really no communication until the driver was here, more or less, it was fine. The experience was overall positive. The transport was even faster than I thought it would be.
Reviewed Aug. 19, 2019
AmeriFreight was the best priced among everybody else that I looked at. They also had the best customer service. They stayed steady on their price and stayed consistent on the driver, the pick-up and everything. After all the hassle of trying to look for a car transport company from North California to Washington State, they just made the whole process very easy to deal with. I also go on ConsumerAffairs and look at ratings for everything. One of my influences for using AmeriFreight was one of the reviews that AmeriFreight was used for.
Customer service stayed very much in contact with us. In fact, the driver was supposed to call us a day or two prior and the agent named Emily helped out. She called and verified a couple of different times because we were moving across the country. With us moving, there was a lot going on and we were trying to finalize everything. Everything went fine with the delivery as well. We had set it up in a public area like a Safeway and it was dropped off in that area.
AmeriFreight was very good and everything went well. The only problem that I had was there were scratches on the vehicle. But I didn’t have time to file a claim for it because I shipped the car to my daughter and my daughter noticed the scratches a couple of days after the time period for filing a claim. I’m just gonna end up getting that repaired. Other than that, I would recommend AmeriFreight.
Reviewed Aug. 18, 2019
AmeriFreight had a fair rate and rating online. Also, the quote I got was as communicated. It was included in the notes that the value could change. With the added stuff that I negotiated in, the quote turned out to be where I thought it should be. The rep was great. AmeriFreight took care of the communication with the driver. They were relaying information from the driver. And back and forth, if I have any questions, they had the answers. On the whole, it took three days from pick up to delivery.
Reviewed Aug. 16, 2019
We were moving and needed to ship our vehicle for about 1,000 miles. A recommendation from someone that we knew led us to AmeriFreight and our experience with them was very good. The whole transport took five days and the car arrived in the same condition as we remembered it.
Reviewed Aug. 15, 2019
Working with AmeriFreight seemed the easiest, as opposed to another company. Plus their quote seemed reasonable. The reps I dealt with were good too.
Reviewed Aug. 14, 2019
We were relocating for work from Philly area to Miami and AmeriFreight's price was good and the reviews that I had seen online definitely made it seem like it was a reliable company. I got a quote online and then I had it verified through an agent as well over the phone. There were a lot of good follow-ups. Definitely they were good at communicating and not only getting me a good deal but also really making sure that I knew when the car was coming to pick me up. The courier driver also understood that I needed my car at a certain time. It was just a one-day later than when I had wanted it to arrive. But, otherwise, he was very good at giving me updates. Plus the vehicle arrived in the same condition. I would recommend AmeriFreight to a friend.
Reviewed Aug. 13, 2019
My son was moving back to San Diego so I needed to ship his car out there. I used AmeriFreight before and I was thrilled with them, so I hired them again. The quote they gave me was reasonable. I got quotes from a few different companies and they were all pretty similar. The AmeriFreight rep I dealt with was also fantastic and I was very comfortable working with him. His name was Harry and he explained everything to me. The driver was great, too. He couldn’t come to our house because we live in a residential area and he couldn’t bring his truck there, so he gave us a meeting place that was a quarter of a mile from our house, and it was perfect. It took two weeks from when I booked the transport to the time that the car arrived in California and its condition was exactly how it was when it left. Shipping with AmeriFreight was the easiest experience for me. I was very stressed about doing it and they made it very simple.
Reviewed Aug. 12, 2019
I bought a new vehicle from Boston and I needed to ship it to Florida. I went through the reviews of different sites and chose AmeriFreight for the job. The driver I had was very good and cordial. It was perfect. The entire process took a few weeks because I had to take the quote then I had to make my decisions. The initial quote I was given was very good, but the price I got was a little bit on the expensive side. I'm okay with that though. Also, on the AmeriFreight side, the process didn't take more than four days. It was a pretty good experience.
Reviewed Aug. 11, 2019
My experience with AmeriFreight was very easy and convenient. Their quote was competitive and although it was higher than some of the others, I stayed with AmeriFreight for their service reviews. I was moving from New Jersey to Texas and Harry was excellent. He was the transport organizer I dealt with. Then on the day of delivery, my experience with the driver was very smooth as well. It did not take very long. It was 30 minutes or less.
Reviewed Aug. 11, 2019
I was moving and needed to have my car shipped. I just graduated from Case Western in Ohio, and I was moving back home to Seattle. I did some research online and I got AmeriFreight. The transport organizer, Erica, was great. I thought I was giving her a difficult time because I thought that she was gonna call me when she found a truck. But then, she thought that I was gonna check my email. So, I didn't respond for a whole week. And then, when I checked my email, I found that she's been Gmailing me. I was like, "Oh, crap." So, it kinda gave her like a last-minute task because my flight was in five days. And then, she found one. It was great. It all worked out. I was super thankful.
The driver quoted me a date and they didn't call and didn't do anything. So, the trucking company is what I had a problem with. On the quoted date, I had to call in and they were like, "Oh, your car has been here for two weeks already. We haven't gotten to you. If you want, we can try and deliver it to you next day." And so, the next day came, they called me and were like, "Oh. I don't who was talking to you about that. But your thing was scheduled for another week." I went to pick up my car because I need it. Also, all the windows were open and the car was in the junkyard. And I did put a granola bar in there, which I didn't realize, and then, mice came inside, so I had to clean some of my interior stuff.
I would work with AmeriFreight again, but that trucking company clearly went past the date that they quoted me on, and it was gonna be an additional week and a half late, and my inside was a mess. I made sure I told the trucker, "Hey, even if it gets super hot, I don't think you should open my window." And he didn't communicate with them and so, the windows all open and the car sitting in the junkyard, animals went into my stuff. There were some animal feces in there too. It was super dirty. There were crumbs everywhere and it was not a pretty sight. But my car was fine. I wouldn't recommend the trucking company, but I'd recommend AmeriFreight.
Reviewed Aug. 10, 2019
I was relocating and when I saw that AmeriFreight was reputable based on reviews, I decided to go with them. Their rep was fantastic and kept in communication through calls and emails. Though their driver was a little late because of the rain, he was a nice person and everything was good.
Reviewed Aug. 10, 2019
I purchased a vehicle and I needed to have it delivered to me. I liked AmeriFreight's reputation. I took advantage of the free quote option and it was reasonable. It was slightly off, but it was not more than maybe 10% off. My interactions with the transport organizer were fair and I had excellent ones with the carrier driver.
Reviewed Aug. 9, 2019
We were talking with five companies for the transport of our car due to military relocation but they all kept dropping out one by one because El Paso is not a highly visited area. We had dealt with AmeriFreight and we ran out of time. They were the only ones that had a truck in the area at that point. We had a good rep but he was hard to reach a few times. My fiancee dealt with him and gave him my number to call to arrange for the pickup of the truck because I was in possession of it and she was elsewhere. The rep acknowledged that email.
But when a truck was in the area for an initial quote, numerous attempted calls were made to my fiancee's phone number instead of mine. We ended up not getting that truck and that caused the rate to go up significantly from what was initially quoted. That was definitely a ball dropped. I had a set date on when I had to start driving away from El Paso and we pretty much had to get a truck to drive out of its way to come to pick up my fiancee's truck.
The driver who picked up the vehicle was professional. We went through a pretty thorough walkthrough of the vehicle to ensure that any damage that was already on the vehicle was marked down on the inspection sheet. When the car was delivered there were a few more very light scratches but nothing major. It's just that you could tell that something had been rubbing on the vehicle during transport. Once my fiancee was in possession of the vehicle, she dealt with the backend and brought up the issues with them. Overall, the transport portion was easy, but the communication was lacking.
Reviewed Aug. 8, 2019
I moved so I had to ship my vehicle and the entire process took about two weeks from the time I first went to get a quote to the time I had the car. I had gone with AmeriFreight based on the online reviews and my quote was free but I don't think it clearly stated the fees associated. My interaction with their transport organizer, on the other hand, was very good and on the day of delivery, the driver was outstanding. The car's condition was fine as well. It was as expected.
Reviewed Aug. 8, 2019
We needed to ship my daughter's vehicle as she was coming back to California from Virginia. I looked online at a few shipping companies and chose AmeriFreight. My rep was Amy and she and the driver were excellent. The whole situation exceeded my expectations. Sometimes, these things are a headache, but I found that not to be the case. Everything was really smooth and done as promised. The vehicle got to our location a couple of days earlier than expected. I was satisfied with the quote they gave me too.
Reviewed Aug. 7, 2019
I needed to ship my son’s car to Washington, DC for college and I liked AmeriFreight’s rating with Better Business Bureau, and that they’re accredited with them. I called AmeriFreight on the telephone, and they quoted me a price for the type of service I wanted. I was paying for premium specific date and that was the final price. The transport was an overnight drive so it was picked up one day and it was in DC the next day. They held on to the car for three days till my son was able to take possession of the car and the car was all in good condition when it arrived.
Reviewed Aug. 7, 2019
We were sending a car from us in New York to our son in Texas so I did an online search on transport companies. AmeriFreight had gotten good reviews and their price looked right. It seemed lower than the other ones that I had gotten, so it sounded good. The transport organizer was also very efficient. He called me a number of times, and he was a very good and hardworking man. Our son got the car in about 10 days. I’d definitely use AmeriFreight again.
Reviewed Aug. 6, 2019
I moved my vehicle from Washington, D.C. to Oklahoma City and AmeriFreight said initially that they could do it cheaper than anyone else. It didn’t turn out to be that way necessarily. Somebody reached out to me and gave me a low quote. And then there was a bit of confusion which she refused to acknowledge this and I was really irritated. So, finally, I did decide to go ahead and continue on with AmeriFreight even though it was about $200 more than what they initially said. Someone told me to be aware that AmeriFreight frequently lowballs it and then you end up paying more. That happened and I was totally disappointed in that.
And whoever it was that helped me asked me how I wanted to pay, and I said, “Well, I’ll go ahead and pay whatever I need to pay initially.” So, I gave her my credit card and she paid $200. And then she said it would be cash on delivery. I said, “What is your definition of cash on delivery? Can I use my credit card?” She said, “Yes, you can use credit card on delivery.” I asked her two times, because typically cash on delivery means green cash and I wanted to be clear because I was having someone else pick it up in another city. I would not be there. And she said, “No, a credit card will be fine.” She told me that twice.
And then she said, “Let me put you on a recorded line.” And she just goes, “Dadadada, cash on delivery.” So they will not find, probably on their recorded line, that she acknowledged to me two times that a credit card would work. Sure enough the vehicle arrived on Sunday at 2 PM in the afternoon, and the guy said, “I can’t turn over your car to this individual unless he gives me cash.” So, it’s Sunday. Banks aren’t open on Sunday, ATM limits are $500 around town. So I was really annoyed.
I scrambled around. I had to call my neighbors and everybody, and bum money to come up with $600 or whatever it was, because they failed to adequately prepare me for what was expected. Had I known clearly that, no, it was green cash, I would have made arrangements. And then the same rep kept calling me back, wanting to know how it was. I said, “Not good.” I explained to her the cash on delivery and then she goes, “Well, cash on delivery is cash on delivery. That means you gotta pay him cash.” And I said, “Duh! Don’t you remember we had this conversation?” She would never acknowledge it. I’m not happy. They misled me on two occasions. But I had no problem with the freight delivery company, other than that little snafu.
Reviewed Aug. 6, 2019
AmeriFreight was really responsive. I went with them for a cross-country move and the quote they provided me was pretty accurate. The expectations set by their rep were spot on too. The driver they sent was terrific with communication. With them, I felt secure and safe.
Reviewed Aug. 5, 2019
I head a great experience moving with AmeriFreight. I liked how they required no money down. Though it was difficult to call their rep directly, we could always communicate by voicemail or some other means within a day. Their driver is great too and he did a good job.
Reviewed Aug. 5, 2019
AmeriFreight got back to me when I asked for quotes the most consistently. It wasn’t what I wanted to pay but it worked out. The rep was very helpful and she was accurate with the expectations that she set up. The driver did well. I interacted with him when he loaded the vehicle and then I wasn’t here when the vehicle was dropped off but he arranged it with my parents, and that was really nice of him. I shipped the vehicle from San Diego to Michigan, so it was at least 3,000 miles and it took less than a week. Everything was good.
Reviewed Aug. 4, 2019
I shipped a car a couple of times before and I was looking for a new company to ship my vehicle from the East Coast to the West Coast. I was doing a lot of research and I found AmeriFreight online. I liked their ratings and reviews, and then, I actually talked to them in person. I was impressed with the knowledge of the person and I had the feeling that there would be some follow-up and there was.
We were in D.C. and I thought I would have to go out to the outskirts, which I was prepared to do because a lot of places said you would have to do that. In the end, the driver called and said that they were just going to pull up. I told him I would meet him anywhere, wherever he could find a place to park and literally, it was a block from where I was and it was super easy. I was moving my son and we didn't need the car, so it wasn’t like a time crunch thing and I was told the transport would be within 7-10 days but it took seven days. The quote that was given to me was exactly the same as what I paid in the end. Plus, there was not a scratch on the car when it arrived. I would use AmeriFreight again.
Reviewed Aug. 4, 2019
My sister was moving to California. I researched online and found that AmeriFreight had the best reviews. We used their free quote feature and it was very useful to be able to do it online without talking to a representative first. And when we talked to a rep she was very helpful. The driver was very thorough in his initial inspection as well. Lastly, there was no additional damage on the car when it came. I would recommend AmeriFreight.
Reviewed Aug. 3, 2019
I just moved to California so I needed to move my car with it. I wanted to make sure that my car was going to get there safely. And based on the reviews and with all the advice, I felt more comfortable going with AmeriFreight. I also felt like the quote was reasonable for what I was getting. The rep was awesome as well. She was on top of everything. She was emailing and calling on my behalf and just communicating with the driver if I had any questions whatsoever.
Reviewed Aug. 2, 2019
My experience with the rep of AmeriFreight was very good. The communication with the driver was great, as well. Everything was smooth.
Reviewed Aug. 1, 2019
My parents were moving and I went with AmeriFreight as I had heard good things about them in the past from a friend who had used the service. I went with them and their reps got me everything I needed. They were courteous and helpful. Also, I was given a quote that was more fair compared to some of the other ones that I had gotten. When the vehicle arrived, it was enclosed and all perfect.
Reviewed Aug. 1, 2019
AmeriFreight was very good. The online quote calculator was 100% accurate. My experience with the rep was good as well. Everything was good.
Reviewed July 31, 2019
My father in law passed away and we were keeping the vehicle. So, we needed to ship it to us. AmeriFreight was the most qualified company and we went with them. The rep was pretty good and the car was delivered perfectly in a covered cargo. They were very helpful to accommodate us to pick up the vehicle. Everything went really well. We had nothing but a good experience.
Reviewed July 30, 2019
I bought a vehicle off eBay so I needed to ship it. I found AmeriFreight online and I went with them because of the reviews. Everything went great with my experience with their rep. I had no complaints at all. The driver was great, too. He kept me informed about where he’s at and what time he’s gonna be there. I met him right at work. He drove it right to my office and everything was delivered fine.
Reviewed July 29, 2019
I graduated from college. I was moving from Dallas back home. My dad set the shipping with AmeriFreight. He had told me who to call and started setting it up. And I had to continue the rest of the process to organize and talk to the rep to find the person. Then he gave me the options for the quote and I picked one. The rep was very nice and very professional. He helped me when I was asking a lot of questions about if I can have boxes and different things in the car. He was very helpful in having me figure out all that because I was in the middle of packing.
Reviewed July 28, 2019
I was moving 1,500 miles and I just went on Google and selected the highest rating that I saw. It was great setting it up with AmeriFreight. The rep was phenomenal and very personable. She kept following up and giving me calls. It seemed like she really enjoyed her job. The rate was higher than I thought but it wasn’t a big deal. The transportation was fine. They just loaded the vehicle up on a truck and left, and I saw the vehicle a week later. I would recommend AmeriFreight to a friend.
Reviewed July 27, 2019
I found a 2012 CTS Cadillac Wagon and it was in Florida. I had to have it shipped to Aiken, South Carolina and AmeriFreight sounded like a reliable and inexpensive option. I called them and they gave me a free quote, which was pretty close. They were less than $100 off. The interaction with the guy who owned the company went well. The driver didn’t know very good English but we were able to figure out where to meet up. There was a little bit of confusion in the beginning, but it worked out fine. I wasn’t sure when my car was coming and it took a little while to plan it, but that was fine. I had the car shipped a month ago and when it arrived, there was no damage on the car. It was a little dirty because it was driven from Florida so, it happens.
Reviewed July 26, 2019
My experience with AmeriFreight was good. I just moved from Georgia to Arizona and I needed to get my bikes out here. Their rep was on top of things. She answered all my questions easily. Just straight to the point. And the shipper I dealt with was good as well. It was a little hard for me to understand his accent, but I can't hold that against him. I had an easy experience with the shipper. He did what he said he was gonna do. He was on time. It was really prompt.
Reviewed July 23, 2019
I needed to move my vehicle from one state to another so I could use it and AmeriFreight had some favorable reviews. This was the first time that I used a shipping company to ship a vehicle and the vehicle had no issues when it arrived. Plus, I was comfortable with the quote.
Reviewed July 22, 2019
I was looking at other companies and AmeriFreight reached back to me in a polite and honest manner. I listened to what they had to say and the process was very easy. The rep was fantastic. She told me how the process was gonna be, how long it may take and explained to me the ins and outs of how everything was done. It was very helpful. She always emailed me, kept me up to date with everything that was going on or called me. I had a brief interaction with the driver and he was nice. He told me how it should be. He was very easygoing with the whole job, so he made it very easy and smooth.
Reviewed July 21, 2019
We were moving across the country and I just randomly picked AmeriFreight. It seemed like they had good reviews online. The rep was helpful although we had one issue where the truck that one of the cars was on broke down. I called her but she wasn't too helpful in that situation. But then, I don't really know what she could have done. It delayed the transport for three days but they still got here within a week, so it wasn't a big deal. Also, we had good interactions with the carrier driver.
Reviewed July 20, 2019
I moved for a job and I needed to ship my vehicle. I liked the reviews for AmeriFreight and I submitted everything online to schedule the transport. There was not that much that the rep needed to tell me however, the quote was a couple of hundred dollars off. They get your business by quoting you less and then you end up paying more. Nevertheless, I had a fantastic interaction with the driver. I didn’t expect the vehicle to have any damage and there was none.
Reviewed July 17, 2019
AmeriFreight's rating was very high when I saw them. I went with them for my move from Washington to Florida and had a very good experience with their reps. I got excellent communication and they were very upfront with what the cost and timeframe would be. The quote I got was very, very accurate for the particular days that I received a quote for, but then we needed to change the date to the week following, and the prices went up for that particular week. Their driver called and let us know that he asks permission if he can unload the vehicle offsite, and then just drive the vehicle in because he was afraid that the car carrier wouldn't fit through our subdivision. He arrived on time and other than love bugs all over the vehicle, it arrived in perfect condition. I'd definitely use this company's service again. My experience with AmeriFreight went better than expected.
Reviewed July 16, 2019
I sent a car to my child who lives in L.A. and I went with AmeriFreight because of my salesperson. She gave me a quote and I liked it. The person who actually did the transport communicated with me by phone and by text. He was fantastic. He exceeded my expectations and I highly recommend him.
Reviewed July 16, 2019
I used AmeriFreight because they are local, answered the phone and were rated well. And their rep was great. My vehicle was a Corvette and I just bought it. The driver for the transport took good care of it. They were great and I'd recommend them.
Reviewed July 15, 2019
I bought a car from an out of state dealer and I needed to have it transported to my location. I sent out a request for quotes to several forwarders and AmeriFreight was the most responsive. They also had the best pricing. There was not a lot of communication with them but at the same time, when I received communication, it was fairly timely and it worked out pretty well for me. The driver was responsive and he gave enough time for me to prepare for the arrival of my car because I live in a new neighborhood. He had a little bit of trouble finding my place but that was not his fault. My car was great when I received it. The total Transport took five days from the time that the car was picked up from the dealership. The overall process, from the time I sent my quotes to once I received my car, took two weeks. AmeriFreight is a good service. They seemed trustworthy and were very dependable. I would recommend them.
Reviewed July 14, 2019
I was moving across country and I needed to ship one of my vehicles. I had Googled reviews and AmeriFreight had pretty good reviews. It was only a few days before it was supposed to ship, and I had called the person that was assigned to my shipping. She answered my questions but there was that lack of communication where I didn't know when I was gonna be contacted, what was going on, or were they actually going to ship my car.
So there should be better communication on what to expect next. Just like the driver showed up at the house for delivery, and my son was gonna deliver it and I sent him cash. They said part of it was credit card, part of it was cash. And that's fine. I had transferred my son the money. But there was no communication on when the driver was gonna show up. He just showed up. I had no idea when he was gonna show up.
The carrier driver was nice, but he was late. But the pick up was real quick. He pulled up and loaded the car, and off he went. I also expected the transport to be longer but it was only a couple days. The vehicle was really dirty when it arrived to its destination. But that was fine. It wasn't damaged and that was all I was really worried about. Overall, the experience was good. The end result was it was shipped without any damage at a reasonable cost.
Reviewed July 13, 2019
My father-in-law passed away and my mother-in-law was giving his vehicle to us. AmeriFreight had an excellent score on the Better Business Bureau website. Their rep was very good and he answered all of the questions that I had. The actual delivery was my least favorable part of the experience only because the driver got our vehicle confused with a different vehicle that he had on his truck. He was telling us that he was going to be here on a certain day, but he wasn't because he contacted us instead of the original people 'cause he had two of the same vehicles. That's what he said. So, we were waiting a couple of days wondering where he was whenever he said he was gonna be here, but he wasn't. It was only because he had called us in the first place. The quote I was given was also less than what I ended up paying. I ended up paying more, but it was still a reasonable price.
Reviewed July 12, 2019
I used AmeriFreight when I needed to move a car because I was moving. I liked their reviews. Everybody that was involved was really good, very customer-friendly, and service-oriented. The only negative was that the quote was way too low compared to what I had to pay. And when I asked, the answer that I was given was that was what all the drivers were charging at the time of my move.
Reviewed July 11, 2019
I needed to ship a Model A pickup across the country. I purchased it out of state and it’s 89 years old. I liked AmeriFreight’s cost and reviews. The quote was good and the price was exactly what they said it was going to be. The rep was very helpful and explained the process very well. He did an excellent job. We had to reject one carrier and he kept me posted along the way. The vehicle was picked up on schedule and it was taken into Portland. Then, a different carrier brought it here. From beginning to end, the process took a week and a couple of days. I was told it was gonna be 10 to 14 days. So, when it was less than 10 days, I was happy.
Reviewed July 11, 2019
The communication with AmeriFreight was good. It was right on time -- calls are returned, actions were followed through as far as lifting my car when I said I wanted it lifted and the driver delivered it on-time. The price was higher than I thought it was gonna be. But other than that, everything worked like clockwork. I would use them again.
Reviewed July 10, 2019
My wife and I found out that we were moving across the country a month before we had to move and we were scrambling to find a transport company. We stumbled upon AmeriFreight and everything worked itself out from there. It was a big help to have that taken care of. We got several quotes from them and compared them with some other companies and felt the most comfortable going with AmeriFreight. The quote was the fair market price and we had no complaints. The service as well as the open communication helped us make the decision.
Compared to other companies we contacted, the woman I dealt with was kind, explained every step of the process as well as the logic behind it, and helped me find the best deal that works for me. The driver was pleasant, had the car unloaded by the time I got there and requested the amount that was agreed upon. It was a short but fair interaction. The process took three weeks from beginning to end and everything was exactly what we expected since we were trying to get it done sort of last minute. It worked out better than we thought it would.
Reviewed July 9, 2019
I wanted to take my car back to Michigan and replace it. I went online and found that AmeriFreight seemed to have a reasonable price. They had good reviews. They were really nice people. The guy who picked up the car was from another company. The service was great and so were the people. The guy who came to get the car had to stop because he had a relative who was sick. But I didn’t care because I didn’t need the car when I got there. I didn’t want it to come early. They contacted me. Everything was perfect.
It was a great experience. The only negative part was the price wasn’t what I was quoted on the internet. They asked if I had more leeway and I said I had five to seven days. I gave it that five to seven days, but the price still seemed a little high. I didn’t really like getting an internet quote then having to judge between top quality ones and one that was a little less, and then finding out that they were just as much or more than the other one. It seemed like that was misleading and the price was a little high. The initial price was seven something but it ended up being 1,200 and something. That part was really aggravating.
Reviewed July 8, 2019
My son had an Audi A4 and the timing belt broke in California. So, he wanted to get it back to Ohio. I went online and then I started getting a lot of phone calls. I was going through the process of trying to find someone. So, I got between half a dozen and a dozen calls from different people. I got AmeriFreight online on Google and there was a wide range in cost but it seemed like a fair quote. The rep was very helpful, friendly and very knowledgeable. He explained the whole process, got me updated and made some suggestions on how much we should offer to have it transported.
The driver said he could be there at 8 o’clock in the morning but he was told that he could call at whatever time he was there because it was easy to drop off. So, it was 3 o’clock in the morning when he dropped it off and I was happy with that. It was the first time I’ve ever transported a vehicle and I was very impressed. I have suggested AmeriFreight to a number of friends. It’s convenient and it's a reasonable way to transport a car. If I’m ever gonna take a trip, I might consider that as an option to get my car some place if I was gonna be there for a while.
Reviewed July 7, 2019
AmeriFreight's price was fair and their reviews were good. I paid more, but when they gave the quote, they advised that they may not be able to get it for that amount and that it may be higher. They did a great job. The driver called when they said they were gonna call. They showed up when they said they were gonna show up. They dropped my car off when they said they were gonna drop it off. And as a matter of fact, I've had movers of my household goods that didn't show up at my place. It turned out to be a scam. So, I actually was going back to AmeriFreight to see if they could move my furniture.
Reviewed July 6, 2019
I needed to ship one of my vehicles from Virginia to Washington straight since I was moving and AmeriFreight was recommended to me. The quote I was given was reasonable. The rep and I had some emails back and forth. I spoke to her a few times and she was very knowledgeable and helpful. I met the carrier driver briefly, did an inspection of the car, and then I left. It was very quick. The process was less than a week.
Reviewed July 5, 2019
I live in California, and I bought a Ford Expedition out of state. I needed somebody to transport it. I shopped AmeriFreight for price. And then once it was in the price range that I thought was appropriate I asked them questions about how they operated, what their guarantees were, who they used and how they qualify their transporters. I liked it and they ended up getting the work.
Their rep, Danielle, was very professional and very attentive. We had a number of policy cleanups because I'm a guy. When I look into something I look into all the parts and pieces. She was very responsive and I would recommend her again. The process took five days. I would refer AmeriFreight to somebody as compared to half of the other outfits that I talked with. What I found out is the transportation industry and the automobile transportation industry is very hairy. You better be careful what you're doing.
Reviewed July 4, 2019
My daughter moved across the country so I decided to send the car out to her instead of driving it out. AmeriFreight was ranked high and they didn't charge me for doing a quote. The initial quote was higher than I was expecting though. We tried for a week to get a carrier around a lesser amount, and it didn't turn out. Then somebody came along, and so we ended up less than their initial quote, but we had to wait on that. The organizer was available and helpful. He called, stayed in touch and was responsive with sending emails and contracts. Also, the driver was great. We moved the pick-up location as he was driving in because we live in town and there was suddenly a festival going on and he would not have been able to get through. So, we picked a spot between the two of us, and it worked out perfect. He had been traveling, and he got there in the time he said he would. And he was a nice guy to talk to. The service was good all the way around.
Reviewed July 3, 2019
I was moving for work reasons. I did my research and saw the reviews for AmeriFreight. They were pretty good. I also needed somebody that could act fast. I was satisfied with the quote they gave me. Their rep and I emailed back and forth. But the guy went on leave and another guy picked up the slack. There were no issues with communication between me and the person that was coordinating the shipment. He was talking to dispatch since all of that went well. The process took a day and a half. When my car was delivered, my uncle picked it up for me. There were no issues there. My car was here by the time I got here, so that was nice. I would use AmeriFreight again for sure in the future.
Reviewed July 2, 2019
We’ve used AmeriFreight multiple times for business and for personal, and our recent experience with them went fine. My boss purchased a custom classic car and we had it shipped. I emailed the rep and she's very good. I also spoke to a few people on the phone. Everything’s good and we’re gonna use them again.
Reviewed July 1, 2019
AmeriFreight was great. The worse communicator was the person who was in charge of it that I had signed up with. I had to call her a lot. I had to leave messages. She wasn’t getting back to me even after that. But then, she did end up coming through for me in the end. Everything was good and the driver was really nice. He communicated the process very well. The transport took a couple of weeks but it was no big deal.
Reviewed June 26, 2019
Harry ** of AmeriFreight didn’t offer the lowest quote, but what he did offer was dependable and reliable service from start to finish… And that’s exactly how it went. I was contacted promptly and never pestered; the proposed rate (cost) was accepted by a highly-rated carrier (in my case, this was Williams Transport); pick-up and delivery was on-time and smooth. This experience taught me that the agent is not simply a go-between, but rather a filter to make sure that a quality carrier is on the job and that there are no misunderstandings or snags in communication between the customer (myself) and the carrier. I definitely recommend Harry ** of AmeriFreight. My order # **
Reviewed June 25, 2019
I was moving and I put a down payment with another company, but AmeriFreight was one of the top three rated in the US. The rep Catherine was amazing. She was very kind, warm and customer service-oriented. I was having issues communicating with the driver who didn't speak English, and she ran interference. My stuff got delivered the day before I arrived.
Reviewed June 22, 2019
I was moving. I called up AmeriFreight and spoke with Catherine. And I liked her. She gave me a competitive price on what I was doing, and she was very proactive in making it happen. The driver was nice too. I like him also. He was a good guy as well. We moved in and we followed the moving truck down here. And he was able to pull up right when the moving truck was there, and it worked out well and smoothly.
Reviewed June 21, 2019
All the prices of the transport companies were about the same, but AmeriFreight was definitely responsive and customer friendly. The first quote was really low and then they came back and gave me a different quote. So, if it was used to get me in the door, they did a good job. I wish it would’ve stayed around the same price, but it wasn’t. It ended up being about 25% to 35% more than what the original quote was.
If the rep was available when I called, she’d speak to me. If she wasn’t available, I’d leave her a message, so she could get right back to me. It was really good communication throughout. During the pick up, I met with the driver and gave him the keys to the car. He went over the car, made sure there were no serious damages, and then put it on his car and started the journey. The actual delivery was quick. It was about three days, from the day I dropped it off to the day it arrived at its destination, which was pretty good considering it was over 2,000 miles. It was a good experience. If I ever need to use the service again, then I’ll reach out to AmeriFreight and get another quote.
Reviewed June 20, 2019
I traded the vehicle for another vehicle and I arranged shipping to get it moved from Arizona to Oklahoma. AmeriFreight gave me a good quote, and I was happy with it. Their rep took care of me and he kept me informed through emails. The driver was absolutely perfect. I had a classic car that's kinda valuable. He was worried about it and took care of it.
Reviewed June 20, 2019
I was moving from New Mexico to North Carolina and with AmeriFreight, I didn't feel I got the runaround that I got with other transport companies. They were pretty shady, giving me information of a rate and then telling me the rate was gonna be $400 more than what they originally quoted. With AmeriFreight, I felt very confident in the information I received. Their quote was also reasonable and comparable. They let me know where the car was and how long it would be to get there. The driver was even a day early and because I had already been in North Carolina for a few days, it was great that I got my car sooner. It took about a week. The driver was quick. I also knew it was gonna come sooner so I was happy to have that communication. The customer service was great. I was really impressed by that.
The guy who transported my vehicle was very thoughtful too. It was so dirty but he had water on his truck and he hosed off my car. He also took it out for me and parked it where it was easier to access other than just directly behind the truck. If I ever need to do this again, I would definitely use AmeriFreight. I was very pleased with them.
Reviewed June 19, 2019
I was moving cross-country so I needed to ship my vehicle. I liked the website of AmeriFreight, they have a lot of information about the process. And then when I talked to their rep, he explained everything that made me feel comfortable with my decision. At the receiving side and the other side, the driver stayed in contact with me, as well. I enjoyed doing business with AmeriFreight.
Reviewed June 18, 2019
I liked the guy I dealt with at AmeriFreight. He helped me out with all that stuff. I bought a golf cart and had it shipped from West Virginia to Kansas City. The whole process took four days and whoever did it, did it within the DOT regulations. They got here pretty quickly.
Reviewed June 18, 2019
I lived in Nashville, Tennessee and I left my car with somebody because they didn’t have one. So when they had the money to buy their own vehicle, I was going to fly over there and drive it back. Then someone told me about getting it shipped. So I looked up different ways to ship online and I got it shipped back here, to California, by AmeriFreight. They were getting it back to me sooner and the person I was on the line with was so helpful and detail-oriented, more so than the other companies' representatives. That really helped in my choosing them. She also did the organization and she was awesome.
In setting up the process for delivering my car, the rep was straight up with me. He told me the time the transport was gonna take. Then I had to give a different quote at the last minute because I didn’t know I needed the car sooner. So he was great. He right away got on a different schedule and told me when it was gonna arrive then it actually arrived three days before. It was pretty awesome. He was such a great guy. He definitely deserves praise. The driver was also a great and really nice guy. Apparently, his big rig broke down on him so he had to use a personal vehicle to haul my car from Nevada. He hitched it the rest of the way over to me. So that was awesome. We’re both Christians and I talked to him for a long time. It went really good overall.
Reviewed June 17, 2019
I was moving cross-country from Washington, DC to San Diego and I needed shipping for my vehicle. AmeriFreight had decent reviews on Yelp. Harry is the guy who was working with us, he would follow up with us. He was really good. He called me before and after. He called me recently to follow up, and I just haven't got back to him. I took advantage of their free quote option, and the quote I got seemed good. On the delivery day, there was some miscommunication. And the delivery was a few hours late. One of the previous people that was being dropped off would not start. The delivery driver stayed to help get it going. But there wasn't a phone call, so we were kind of waiting.
Reviewed June 16, 2019
I purchased a vehicle, and I knew I wouldn’t be able to make the 24-hour drive down here. So, I had already heard about AmeriFreight as a broker through a couple of friends who have had a lot of vehicles shipped across the country. And I knew that they would work to find me the fairest price for that kinda distance. They had my vehicle shipped from South Jersey to Dallas. I used their free quote option and I called the transport organizer after I received the quote, and he kind of broke down what he’d be doing for me. And then, he called me when he found a carrier, and he called me after the vehicle arrived.
Reviewed June 15, 2019
I needed to fly home and my car was in Florida. I liked the way AmeriFreight handled things. I was quoted 750, and it ended up being 1,150. The carrier driver was very nice and knowledgeable. He picked up my car on a Friday and it was in Massachusetts by Monday. And I was very satisfied with that timeframe.
Reviewed June 14, 2019
I saw AmeriFreight had good reviews online, so I took a shot. The quote that they gave me was pretty decent. I had an awesome experience with their rep. I also had a really good interaction with the driver and the vehicle was delivered in perfect condition.
Reviewed June 13, 2019
I originally tried to ship my car from my home to college with multiple other companies, but none of them ever showed up. I saw AmeriFreight was really, highly ranked, and they owned up to it. They were great with communication. They called and emailed, and they answered very promptly. Also, the people who picked up and dropped off my car were great.
Reviewed June 12, 2019
I was bringing my car back from Florida to my home. I put the information out there, then different places contacted me. AmeriFreight gave me a quote at that time, and I didn’t look at the others, because it was in the range that I had paid when I took my car down to Florida. The AmeriFreight transport organizer was great. I got nervous a couple of times thinking, “Was this gonna happen?” And I called and he assured me it would. And I think I was one of the first people he called when my time came up. The driver was wonderful. He came when he said he was gonna come and did exactly what he said he was gonna do. Everything was great.
Reviewed June 11, 2019
I needed to ship my vehicle to my brother in Florida. There wasn’t an urgent need to ship it and have it arrive by a certain day, but I needed it to get down there. I contacted a couple of transport companies. AmeriFreight had a really good price. They also had excellent customer service. So, when I first requested the quote, they reached out to me almost immediately and then gave me an estimate. And the estimate was well below what the other company had provided, and they were able to deliver on the estimate. They ended up charging me a little bit more because I wanted them to pay the driver instead of having the driver paid at the destination. Still, it was probably $250 cheaper than the next quote.
They picked up the car the same day that I contacted them. It just so happened that there was somebody in town that was about to leave for Florida and they were on their way out of the city when I sent my request in. So, they accepted the price, and they were at my house a couple hours later and they picked up the car. It was crazy. They did a really good job. My specific agent was awesome. She was really polite and friendly, and knowledgeable, too. She explained to me the whole process, and it was exactly how she told me, so they came out exactly how she told me. They delivered on time. The car was in perfect shape when it got there, so there were no issues. It’s a really good experience. AmeriFreight was all over it.
Reviewed June 10, 2019
I did a browser search and I called several service providers and talked to them and got feedback on how they did things and how they did their business. And AmeriFreight sounded like the most reasonable one for where I was and what I needed at the time. They explained everything and were very patient. I was very happy with them. The cost seemed to be standard. When I called around there wasn’t that big of a difference between the different transport companies. I got a chance to meet the driver when he came to pick my car up. He had a fairly new truck, and he said that was his own business.And since he owned it, I knew he was gonna do a good job.
Reviewed June 9, 2019
The quote was spot-on. It was demand based and I paid a little more for a tighter schedule, but I was pretty satisfied with AmeriFreight overall. The driver was a true professional. 100% satisfaction guaranteed - outstanding coordination, speed and reliability. I personally recommended him for quality experience and I will use AmeriFreight again to coordinate with them.
Reviewed June 9, 2019
I relocated from Seattle to Bay Area and needed to have my vehicle shipped. My friends recommend AmeriFreight. The people from AmeriFreight were very helpful. They helped me schedule the time for pick-up and drop-off. They are very responsive as well. The driver came on time according to our schedule, and he also safely transported my vehicle without any damage. Everything went very well. He did a very good job.
Reviewed June 8, 2019
My experience with AmeriFreight was good. They made sure my car has arrived, and they delivered as they promised. I was moving from Maryland to California and I used them to have my car shipped because of their review online. The move was good. The quote I was given was good, and it was head-on. The transport organizer gave me some advice that the driver was gonna come within two to three days from the day I gave them to come out and pick up my car, and I was gonna receive a call ahead, which was an hour to the time he was gonna arrive, and then when he was gonna get to the destination, he was gonna call me an hour before he arrives. The carrier driver called me and he gave me an estimated time which he kept.
Reviewed June 7, 2019
I bought a vehicle out-of-state, and I needed it shipped to me. I contacted a few outfits, and AmeriFreight seemed like the one that fit my needs the best. I was good with the quote that they gave me. It ended up being a little bit more, but I was anticipating that. The girl that I dealt with at AmeriFreight took really good care of me. The driver was very professional, and he took good care of my car. He got it to me safely, and I was happy with that. AmeriFreight was very professional and I was happy with their service.
Reviewed June 7, 2019
The AmeriFreight rep sent me so many emails that I had to send her an email that said, “Stop. You’re annoying me. I’m still on the road.” I wasn’t that happy with her part of the service. AmeriFreight originally quoted us the best price. But we ended up paying more with them than anybody else quoted. The original quote was in the $900 range. It ended up being $1,300, which annoyingly had to be in cash or cashier’s check to the actual people doing the move. They also did not inform us that part of that was that we were paying them to contract with a different company to move our vehicle. They did nothing. They just went on the internet, as I could have done, and found a company to do it. They never explained that to me.
I had to call the rep every time I wanted a transaction. I called her to set it up and then she told me to send a couple of things. I waited, waited, and waited for three weeks, and then called her. She then told me that they wouldn’t even send me something till the week before. But on the week before our move came, there was nothing. I called them, and they told me that they have somebody there for me. So, their communication was terrible.
I interacted with the driver when they did the pick up, and it was amazing. They dropped off to my niece, and she said it was flawless. The actual person who moved our truck was an independent company. It was nothing to do with AmeriFreight. The company that moved my vehicle was excellent. They told us that I could just call them straight away next time and I would save 10%. Plus, I would’ve saved the 300 and something dollars that I paid AmeriFreight. Don't do business with AmeriFreight. They’re inefficient, expensive, and annoying.
Reviewed June 6, 2019
My dad was relocating to Charleston. We used AmeriFreight based on some readings I've done around and on their reliability. The team at AmeriFreight was good relative to the questions and timing. It took a day and a half for the car to be delivered. It was a good experience. Everything went well for my dad.
Reviewed June 5, 2019
AmeriFreight had reasonable pricing. But we used the free quote option online and then when we called, it actually went up. For a minute, we were confused from the quote they set online to the actual amount it was. It was a little disappointing but at that point, I had to do it because we were getting ready to leave. I was moving from one state to another. I shipped my vehicle from Florida to Arizona and everything went good with the transport organizer. But we had a little snafu where we had an original trucker who was supposed to come pick up my truck but he never called.
As soon as we got the actual driver, we reached out and wanted to talk to him and make sure that everything was good to go. But conversations went south because he never returned our call. We just figured out what was going on and we called AmeriFreight back to figure out which way we were gonna go. But it was getting to the point where they were trying to ask if we could leave our car with our neighbor. I didn't know my neighbor. Why would I wanna do that? I’m sure that AmeriFreight was just trying to work options out but none of the options was working for me or my wife.
I guess AmeriFreight was trying to call the driver too, and they did everything they could but it was getting down to hours and we were actually getting ready to depart. Then AmeriFreight came back and said the driver's truck broke. But the great thing would’ve been if the driver had called us back and let us know what was going on so we could definitely know what the hell was happening. At the time, it was just frustration between my wife, myself and with AmeriFreight.
At the end of the day, it worked out. AmeriFreight was pulling tricks out of their hat so we were able to get somebody who could take our truck from Florida to Arizona. But up to the minute of, it was really stressful on us because we were trying to figure this thing out. Other than that, the move went great. They picked the truck up on a Tuesday and I got it on Friday. We were already driving cross-country so we were already here in Arizona when the truck showed up. It was three days from the time I gave them the truck and when it arrived, everything was good to go with the vehicle.
Reviewed June 4, 2019
I was relocating on the job and to ship my vehicle, I chose AmeriFreight. I decided based on the reviews and when I talked to a customer care agent, the response was good. They were knowledgeable and they explained the process clearly. The quote was also good and very competitive. I got the carrier in a couple of days and then, my shipment was in the next week. So the total was one week and the driver was courteous and respectful. They went through the vehicle, identified all the scratches and let me know when it was going to be delivered. It was all good. The overall process was easy and I've recommended AmeriFreight to some of my friends.
Reviewed June 3, 2019
I sent my car out to my son in Colorado and the experience with AmeriFreight was very good. I had done a little search, saw on the web some recommended places and picked AmeriFreight. Their quote was fair and pretty close to what everybody else was charging. Plus the office was very helpful and responsive. They kept me informed of the progress of where the driver was and how we could make arrangements to meet up. The driver was also very helpful and organized. Everything went smoothly and the car arrived on time and in good shape.
Reviewed June 2, 2019
AmeriFreight had good pricing and it seemed reputable. I shipped my car from New Jersey to California and it was a good and pretty seamless process. I would do it again if I needed to. The quote that I was given was what I paid and it seemed fair or comparable to others. So I was happy with it. They let me know that the car would be picked up a day early and they asked if that was okay. They sent me text messages and when I reached out to see what the status was, they responded quickly. The car was also delivered a day early so that was good. And the car seemed fine. There weren’t any marks that I had noticed.
Reviewed June 1, 2019
I’m in the military and I got stationed somewhere else. I needed my vehicle and the process to have it shipped through AmeriFreight took a week and a half. I got a good quote and it was spot on. I got there a little late because the bank wasn’t ready to take out all the cash. So they waited a little bit longer but they were really patient with it. So they were very good. Although the driver wasn’t able to come to the base and drop the truck off from the base, he made it very easy for me to meet him to get my vehicle.
Reviewed May 31, 2019
I needed to ship a car from Ohio to California and AmeriFreight had good customer service and a reasonable price quote. When I called them, they gave me a quote and they said they were gonna reach out to drivers and see what kind of interest they got. About a day later, they called me back and said they had found somebody. They put a bid in for like $50 over what the quote was and I accepted it. The driver was also courteous, efficient and very fast. As a whole, my experience with AmeriFreight was fast, efficient and easy.
Reviewed May 30, 2019
I was looking for more than a week and a half for a company to ship my car. I made my own pros and cons list. And when I saw AmeriFreight, it seemed that they were genuine. I spoke to one of their representatives and he was pretty nice. At first, I was a bit upset because my call won't go through to that representative. And the moment it got through I was a bit aggressive, and I apologized for that. But at that moment, I had already shortlisted AmeriFreight, and I wasn't getting any information about it. Two days later, I couldn't even go back and research. I didn't have the time, so I kept calling them. And one day, I got a call back and the gentleman explained how apologetic he was. I told him my situation, and he was like, "Let's think about what we can do right now." He told me that he can guarantee whatever was promised and in a realistic way. At that moment, he made sense. He talked practically and rational.
I was in a really urgent situation kind of thing because I had my flight within three days. I couldn't delay it more. When I was in a moment of panic, I most of the time tend to be a little bit impolite. And I really apologized for that. The AmeriFreight rep was considerate about it and he helped me out. He taught me how to think straight. The entire sign-up process was within 15 minutes. He told me that within an hour, he would contact me if anybody has listed at anything. And within an hour, he got me three contacts. When we were shortlisting and during the call itself, he got some seven more. He told me that what would be the best case scenario for me. And it was really the best because it worked out.
The car came here on Wednesday night and I picked it up on Thursday. I did a good choice by choosing AmeriFreight. My experience with them has been very competitive as compared to other services. They excel in their quality of customer service and delivery on time. But the contact center needs to update its system because I tried calling, and it wouldn't just go through. I checked twice whether it was my network problem and it wasn't. But the representative provided, without a question, a satisfactory service.
Reviewed May 29, 2019
I gave a car to my daughter and I used AmeriFreight to ship it to her. I like that they got back to me, their reviews were great, and I was pleased. I took advantage of their free quote option but I paid full price plus the AmeriFreight fees, so that didn't help at all. I paid 50% more and I ended up paying a lot more than I anticipated. Other than that, the transport organizer was fine. She got back to me at a reasonable time. I had to call back and forth a few times, playing phone tag and I'd get a recording, but it worked out fine. My experience was excellent overall.
Reviewed May 25, 2019
AmeriFreight is a very helpful company. I contacted them three months prior to using their services and over a course of a month, the woman that was working with me was calling to make sure I was still interested, what information could she offer to make the decision easier to go with their company or just given me all the pointers that I thought I would’ve needed in order to transfer the car. I was giving my vehicle to a family member and their customer service and price was what made me choose them. At the end of everything, I had a $10 off from the original quote that I got. The transport organizer gave me constant reports on when he was going to pick up the car and when he arrived there, the same for drop-off. The process took two days and the vehicle was in actual condition when my family member got it.
Reviewed May 24, 2019
I’m in the military and PCS so I needed to ship my vehicle from San Diego to Miami. I googled transport companies and found AmeriFreight. The quote I requested came close to the final transaction total. The carrier on the day of the delivery said that something was wrong with the truck so I ended up staying in Miami for more than one day and having to get a hotel. It was kinda inconvenient as well ‘cause I was alone and I’m traveling too so I had to report on orders. The next day he came and said that he was still having problems with the truck. He was trying to get me to meet him in a more northern location but I live in Key West so I didn’t wanna go more north to Miami ‘cause I was having to drive more and that was the point of me paying a certain price so that way I can have it delivered.
Once I finally agreed upon location with him, he was saying that he has other customers and that he can’t go out of his way because he was given a day. Then, he kinda went to lengths. I know they have 48 hours upon the day they give to deliver but I felt like he was pushing it a little bit and then the fact that I was being rushed 'cause they threatened me at the time that they would leave my car. They coulda given me a little bit more time. I was also trying to take out money from the bank and I was having some issue. If the car had been delivered on time, I woulda had that exact amount. It was just weird.
The transport organizer let me know that this was a good carrier and that it had 100% ratings. I’ve had other carriers giving me a little bit more grace ‘cause I am a young woman traveling alone so it was kinda hard for me. If I pay somebody $1,000 to deliver a car, I expect a good service. He was unprofessional and I was very upset. I let AmeriFreight know about it. I asked them about the car and I was trying to get updates and the trying to see about the carrier. Honestly, the carrier kept communicating with me except near the end that I got annoyed with the delivery. But I don’t wanna blame AmeriFreight for the carrier. I already paid and got my car.
Reviewed May 19, 2019
I was moving from Orange County, California to Atlanta, Georgia. I went with AmeriFreight because their quote was good. They gave me a really low quote, and they did a good job finding me that low price. But all-in-all, I was pretty happy. Their quote was much lower than what the actual price ended up to be. Their customer service people were pretty good but they were a little bit pushy. I wanted my company to pay for the move, but AmeriFreight was really pushy about me committing and putting down a deposit. I ended up having to pay for it out of pocket, and then, billing my company later because they made me feel like all these spots were going instantly and I wouldn’t have a spot on the truck if I didn't commit.
I shipped two cars. The first one was shipped through AmeriFreight and then the next one was through Acme Moving Company. I like Acme a lot better because they were much more upfront with what the cost was gonna be, which was more expensive. With their attention to detail and level of customer service, I felt like they basically narrowed down the drivers even more so. They weren’t so concerned with price. They were more concerned with quality. With Acme, they were like, “No worries. We’ll get you hooked and taken care of. No problem.” And it was within a very short time period. I didn't have to stress out about the time or how much time I had. There wasn’t any sort of urgency or mystery to when the truck was gonna show up, whereas a little bit more of a mystery with AmeriFreight.
AmeriFreight were a little bit more like, “I need all these windows, like three-day window,” as opposed to, “They could come on Saturday.” It felt like things were much more up in the air with AmeriFreight. But the rep that I dealt with did a really good job. She totally sold me on it. The car was delivered timely and there was no issues. So, I was generally satisfied.
Reviewed May 18, 2019
I was moving from New Jersey to Washington state. AmeriFreight got a rating from the website that I went to and they were the first ones I called. The quote they gave was fine and seemed reasonable. The woman I dealt with, Samantha, was good. If I had a question, I called back and she was right there to answer it for me. She checked up after the transaction and everything was great. The carrier driver was professional as well. We both looked over the vehicle very carefully and he drove it off on the day of the delivery and it was quite pleasant. The process took eight days total from when I called. The broker had gotten somebody quickly on the same day so that was pretty impressive. AmeriFreight did a great job without a lot of fuss and a lot of muss. I'm glad that it worked. It was minimal and effective. I'm happy to say that I had a good experience. I would recommend them and use them again myself.
Reviewed May 17, 2019
I purchased a car from my brother-in-law and I transported it from California up to Washington. I had contacted a number of different companies because I wanted to get the best price. When I got contacted by AmeriFreight, I reached out back to them and that's when I got the dispatcher guy and things started moving. He was very helpful. I told him the ballpark amount that I was willing to spend and he found me something very close to what I was looking for where others were higher.
It's an older car and I'd wanted covered transportation. A couple drove a trailer up and they were very cordial and professional. They did a good job. They also got there earlier than anticipated which was a positive. On the day of the delivery, we backed the car out and then went around and the driver pointed out some things that were on the car, like scratches before it was loaded. I had been anxious because I wanted the car to arrive here in good shape but all my needs were satisfied. The process took a week and the transport organizer was great as well. My experience with him was very smooth. He knew kinda what I was looking for and he kept me abreast of where things were at. He was good and very professional. The whole experience was very good and I was very happy. It was less stressful than I had anticipated.
Reviewed May 16, 2019
I'm in the military and we were changing duty stations. So, we moved from Delaware to California. I chose AmeriFreight based on price and I did a simple Googling to make sure I wasn’t getting into something crazy. This was my first time using any car shipping company and my only frame of reference was a colleague of mine who also did a coast to coast move. I felt like the quote was pretty fair compared to what my friend paid. And my interactions with their reps were positive overall. They were quick to get back to me. Richardson, the guy I was dealing with, was on vacation at one point so I dealt with one of his colleagues and I was able to be helped despite his absence. Also, they gave me an estimated time how long it would take and there was a change on the day but it wasn’t catastrophic.
Reviewed May 15, 2019
I purchased a vehicle and I needed to get it to my friend. AmeriFreight was the cheapest. Their transport organizer, Millie, was the best. She was super nice and helpful. The carrier driver was a little weird, but my car was picked up and there were no issues. It wasn't like they were very professional. I remember them texting me, "We're gonna get in earlier than we expected and we have to drop it off at this time or else we're not gonna make our next pick-up." And it felt to me like they had other stuff that they were doing, and they were only working on their time.
Reviewed May 15, 2019
I shipped my vehicle from Virginia to Colorado through Amerifreight. Their process was easy and painless. The carrier driver was professional and he made it early, which was okay. I had a good experience overall.
Reviewed May 14, 2019
I did some research and found AmeriFreight to be were very reasonable. They gave me a good deal too and that was the reason I went with them. I had to ship from Boston to Seattle, and it was a pretty straight timeline. I just had four days left and the lady was pretty prompt in getting me the ILK Services, that was the actual carrier who coordinated with these AmeriFreight guys to transport my vehicle.
The carrier driver was nice. I just had one little hiccup because there were some problems with the carrier’s truck, and they had to pull over 50 miles from my place. I had to go 50 miles and pick up my truck. But they did reduce the total cost since I had to do a Zipcar to go there and take mine. That was a good customer service on their behalf. They were able to get me a carrier in four days. And then, it took around seven days for the vehicle to get transported here. The lady on the phone was sweet, and she kept in touch with me when my cargo was picked up and the day it was delivered properly, even though there was a hiccup in between. I recommend them.
Reviewed May 14, 2019
I used AmeriFreight to ship a new vehicle because of the rating they had on the web. The transport organizer was really personable and nice. We had a little issue about the urgency of the job. The car had to be picked up by the end of March, and so I was trying to get a hold of her on Saturday and I couldn't, so I had to talk to her supervisor to figure out how best to proceed. I just didn’t know if she was gonna be up on Saturday, and I had to get the car picked up by Saturday. So, it was a bit stressful than it needed to be. Otherwise, the communication was great. The vehicle was picked up at a family friend's house, and they called and scheduled, and everything was fine. And then delivery was fine, also.
Reviewed May 13, 2019
Gave them a month with a set date. Thereafter called to check the status a couple weeks ahead of time. They said I hadn’t filled out the forms, after a few minutes of checking they said I did. Called a week within the deadline and they said they would have quotes for me in the next couple days. The pick up was on a Monday and I called the Friday before and they said they would get back to me by the end of the day. I called on Monday to ask what was going on and was being transferred. They hung up on me. This was a huge waste of my time. How do they stay in business?
Reviewed May 13, 2019
I searched online and compared AmeriFreight with others. We chose them partly because of the price, but also, I read the reviews, and their reviews were good. And the ratings were good, too. The price stayed the same throughout. It wasn’t a low price, but it was competitive with other haulers. The lady I dealt with was really good. She was on the ball, kept me informed, found me a guy quickly to haul my truck. And so communications and customer service were good. Then the person who actually hauled the truck showed up on time. He went out of his way to load the truck. My vehicle wouldn’t started, so he said, "Well, let’s just push it on the trailer." We did that, it arrived good and on time with no damage. So, I was satisfied. Everything went well and I’d use them again.
Reviewed May 13, 2019
I saw AmeriFreight online and looked them up with the BBB to see if they were accredited or not. I got quotes from different places, and then I just picked them. Their quote was reasonable. They found someone to take the vehicle, and things went smoothly. The rate went up a little bit from the initial quote, but my truck is oversized, so I thought it was a decent rate. They called when they arrived and then when they picked up the truck, the guy was having issues with his vehicle, so somebody else had to actually drive it here. But the truck got here on time when they said it would and there was no damage.
Reviewed May 12, 2019
My brother is moving out of the country. So, he wanted to give his car to me because I had an old one. He asked me to get it shipped from his place to my place, his place in Boston to my place in Denver. I Googled and AmeriFreight was the first one on the top of the list. So, I decided to go with them. They did give me a free quote initially. That's when I took a day or two before I confirmed. I did contact a couple of other ones too. And AmeriFreight gave me the lowest quote amongst all of them. So, I was pretty happy with that.
Dmitri, the person who drove the truck was pretty good and let me know, a few hours earlier that he was about 50 miles away from Denver. He gave me enough time--I was at work--so I could wrap up things, go get the car with me. He was pretty good in communicating that he was there. I think I was the last one, last delivery for him here. He was on time. He was patiently waiting for me to get from my work to the spot where he delivered it. And he spoke with me pretty nicely. He was very courteous. I had a nice interaction. He picked the car up Monday evening, like around 5:00 PM Boston time, and then he delivered the following Monday around 5:00 PM Denver time.
They had told me initially it would have been the weekend. But I doubted because my brother was saying he had a car shipped once from Houston when he moved, and they generally don't deliver on weekends. But he was telling me also they can't drive beyond a certain point. So, he had to wait in Nebraska, for Monday's delivery in Denver. But it was right time for me. I don't have any issues with the time. So, they delivered in about seven days' time, which was perfect. I was extremely happy with their service.
Reviewed May 12, 2019
AmeriFreight was a good experience. I was buying a new Toyota Avalon out of New Jersey, and I’m in Georgia. It’s around a 14-hour drive. I took advantage of the free quotation, and it was spot on -- it did not get changed. The organizers were very friendly. They were responsive and easy to reach. I called a couple times because I had a specific date they had to pick up by, and they couldn't pick up by that date. They had to wait a week because I wasn’t gonna be available. So, they are receptive to all of that.
Reviewed May 11, 2019
Overall, the experience with AmeriFreight was perfect. They did a great job. My partner, my cousin over out of state and I sell classic cars so we do back and forth shipping. I got a referral from a friend that AmeriFreight was the way to go, so I looked it up. I looked up two companies and AmeriFreight is $400 cheaper, and have good customer service.
The driver got a little delayed because his truck got in a little problem. But then he texted me. I called him and he answered right away and said he got a little delayed because the truck had a problem with the transmission. It was a nice service and he was a great and friendly driver. I went will all the companies before, but this is the first time with AmeriFreight, and everything went well except for that little delay. I'm pretty much very satisfied. I'm looking forward to talk to that person or the company again.
Reviewed May 11, 2019
I was moving and AmeriFreight’s quote was the better one. The driver was informative and there were no issues throughout the process. The vehicle was shipped from Nevada to Virginia and it took three days.
Reviewed May 10, 2019
We needed to ship a car to Philadelphia for my little brother. AmeriFreight seemed more reliable than the other companies that were being offered based on the reviews. AmeriFreight was also decent compared to other transporters that were from $200 to $300 more. The rep we got was respectful and he answered all our questions. He pretty much made us feel comfortable enough to proceed with the service. The driver was good too. The only thing was that he specified that he was gonna have a delay due to traffic. It wasn't anything that he wasn't understandable, especially with having to pick up so many vehicles on the way here. Ours was one of the last ones picked up.
The process took about five days from beginning to end and it was only because the driver thought it was raining. He had to switch vehicles. I'm sure the process would have been completed sooner. But he made it there by the following day. Overall, we had a smooth and good experience. It was the first experience that we ever hired anybody to transport a vehicle and it was convenient.
Reviewed May 10, 2019
I was moving my vehicle from the Pittsburg area to the Atlanta area for business and other companies would take too long to get it there. The other company kept promising and went too low so, the drivers kept turning it down. They didn’t have anybody and had my vehicle for two weeks. It took AmeriFreight three days to move the vehicle and the customer service was great. The other places wouldn't answer the phone but AmeriFreight did and had somebody to talk to me. It is a good company.
Reviewed May 9, 2019
I'm a soldier and was originally in Georgia and then I was sent overseas for a year. And then when I got back, I needed to have my vehicle back. So, I was recommended AmeriFreight by my 1st Sergeant who told me that they had good rates. I'd gotten a couple of quotes from a couple of other places. I just wanted to shop around to get a basis of what the average price would be. But once my 1st Sergeant recommended AmeriFreight and said he used them a bunch of times, I trusted him enough that I would give it a shot. And so, I made an appointment with them to ship my vehicle to my current duty station in Washington.
The AmeriFreight transport organizer was good. He gave me a good quote, told me about how everything was gonna go, and gave me a basic rundown of the process. And AmeriFreight's guys did all the real work while I sat here and wait until they found people to ship my car. And it was fast. I got a couple of offers within a day or so after first contacting the organizer.
Also, the pickup was fine. I had to drop the car to a different location because I was on a dead-end road and the drivers couldn't fit the truck up there so that was fine. They did a good assessment looking at the car and noting any scratches and dings that it had and picked up the car, and they were on their way. They had a little bit of trouble at first getting there because they ran into a bunch of traffic. But they called me in advance, told me they were running a little late and we were able to reschedule to the next day which wasn’t a big issue to me. It took about eight days for them to ship my vehicle which is average for shipping across country. I'd recommend AmeriFreight to somebody. I had a certain price that I wanted to be at, and I wasn’t able to meet that price, but at the same time, I understand that I needed the vehicle shipped as soon as possible. So, I was okay with spending a little bit more than what I wanted.
Reviewed May 9, 2019
I just bought a car in Florida and I needed it transported to Colorado. I did research on all the companies, and I found AmeriFreight to be the most reviewed. And it seemed like everybody liked doing business with them. The only thing that I can complain about was that I specified that I wanted to be called, or messaged when the car was picked up, and that did not happen. I didn’t know exactly what happened with that. But other than that, everything was great. The transport organizer was very helpful. Information was there when I requested it. The delivery was also estimated to be a couple of days longer. It only took a week.
Reviewed May 8, 2019
I’m in the Air Force, PCS from California to South Carolina, and the Air Force doesn’t move your vehicle. We needed to get my wife’s car. We did the drive one time and I didn’t wanna do it again. My wife got some type of quote online and AmeriFreight was one of the numbers that I contacted. Overall, they had a better price and I went with it. The rep, Danielle, was very helpful and explained things. I tried to push back a day to a couple of days, and she was able to make all that happen easily, so it worked out. It was easy reaching her for any concerns. If she didn’t answer, she called back. I picked the car up on Friday and I got it on Wednesday morning. The driver was a little bit hard to get ahold of at times, such as when inquiring about location or what was happening. It would take a couple of hours sometimes for a response. But other than that, there wasn’t anything too crazy and I would recommend AmeriFreight.
Reviewed May 8, 2019
My friend recommended AmeriFreight when I was moving. I went with them and setting up the move with their rep was super easy. They were prompt and their courier driver was really friendly. I would recommend doing it again.
Reviewed May 7, 2019
I bought a new truck and my dad recommended AmeriFreight. He is a shipper of dry freight and he was the one who found them. The quote I got from them was good and Samantha, the organizer, was very professional. She was great and I loved her. Scheduling was good too. The truck was all the way out in Idaho and she told me that shipping outta Idaho this time of year was tough regardless. However, my dad is a truck driver too, and he told me there’s not a whole lot coming outta Idaho as it was. Nonetheless, the carrier driver picked the truck up a day early ‘cause he happened to be passing through the town where it was in. He was in constant contact with me about weather delays because he ran into a snowstorm on the way. Then he was right on time when he told me he was gonna be here, so he was great. It all took a week and a half, but we got the truck shipped.
Reviewed May 7, 2019
AmeriFreight's rep sounded more trustworthy than some of the other guys I talked to. Their transport organizer was also very straightforward and easy to work with. Their driver was a really nice guy too. He said ahead of time what he was gonna do, and he did it. They gave us a free estimate and in the end, what we paid was close to that.
Reviewed May 6, 2019
My son needed to get his jeep from Denver to his new home in St. George Utah. It wasn't in good enough shape to drive that far so we shipped it. We went with AmeriFreight and there was some confusion getting actual quotes secured. It took more calls than necessary to finish arranging the service. At the time, I could tell that I was dealing with someone who’s fairly new to the job. I could hear that they had someone coaching them in the background. Still, the gentleman whom I worked with was very professional and polite. He was diligent as well. He just didn't know how to finish it off as well as someone more experienced might.
Despite that, AmeriFreight worked with me very well in scheduling my transport. We live in the mountains on a very windy road and their movers determined the day before that they could not come to our home to pick up the jeep. I suspected that all along but no one batted an eye on it. I assumed that they could look up my address and know where I was. So, my wife met the movers down the hill, which was not much of an inconvenience. The driver was very nice. When my wife told him that he had to sometimes jiggle the key to get the thing to start, he just shrugged it off like that wasn’t a problem at all. He had a very "get-it-done" attitude.
Reviewed May 6, 2019
We bought a car that was in Washington state and we wanted it in Boston. We used AmeriFreight to do the transport because of the cost and our interactions with the transport organizer went very smoothly. Everything was great during the day of delivery as well. The carrier pulled up and got the car off to his transport in 20 minutes. That couldn't have been any smoother.
Reviewed May 5, 2019
I was moving from California to Dallas. I went with AmeriFreight but then they had to put me on a list. I looked at the other company I considered if they had me on a list. So, they weren’t able to get me around until I canceled the other place. Moreover, the quote that AmeriFreight first gave was $700 but then I ended up paying $1,200. The transport organizer knew what he was doing but then with their carrier driver, he was too late on the original day of delivery. So he said he would just come in the morning as it was gonna take him too long that night. The next day, he showed up, asked for 15 minutes to get the car down, counted the money and left.
Reviewed May 5, 2019
I was relocating and originally, AmeriFreight's rep quoted me the lowest price, which was 1300. Then, in the end, she came back all of a sudden with 1800 for the whole thing. She added all their fees into it and jacked it up. Then, when I talked to the transport driver, it turned out that AmeriFreight paid him 1200. I would never use them again. The rep was rude and she was also a nightmare. I hadn’t agreed nor signed up for anything, and she would leave me a couple of voicemails demanding that I call her and purchase right then and there. She said they would get a quote for me. If I don’t accept the quote, they're gonna drop me altogether and I have to find a new company. It was bad and the whole thing went on for three days.
The rep pushed me on buying insurance, so I did but upfront, they don't tell you that certain criteria has to be met for the insurance to be useable. It was a day later when I got an email that the car needs to be washed from tip to toe and all these different things need to be done such as pictures, camera and all that stuff. If your car is dirty, it invalidates the insurance altogether. I had insurance but it wasn’t even usable. So, I paid that insurance for nothing. On the other hand, the carrier himself was nice. He communicated with me via text all the time. I was driving back down to Florida myself so, he would communicate with me the accidents that I might run into and stuff like that. He was very good and I would go to him directly next time. It took him seven days to move the vehicle and when I got it, it was exactly where he said it would be. It was where he met me and it was good.
Reviewed May 4, 2019
I needed to ship a vehicle as I was moving from Portland, Oregon to Raleigh, North Carolina, and I saw good reviews for AmeriFreight online. The quote I was given was comparable to others I had heard and their contact person who I spoke to was very professional. She was new on the job and she was trying very carefully to cover all the details. I got a good feeling from that, so I went with them. Also, the same contact person was very good about explaining how the bid system works. We accepted the first bid because it seemed like a very fair price.
My car was delivered safely in about a week and I was very happy. I was out of town when it arrived in Raleigh, so my brother took care of it. I didn't know they were coming that day until just a day or so before, and I was already out of town. But the fact that they were willing to deal with my brother in my absence was perfect, because I didn't know what they would've done. They were very willing to work with me, so that was great. I would recommend AmeriFreight.
Media
