AmeriFreight Auto Transport Reviews

The customer rep was nice. My location was remote so there weren't many trailers available in my area. I was waiting for a last-minute thing so that AmeriFreight can find some carrier for me. But in the end, I had to drive 90 miles to drop my car so I could find a carrier and I'm still paying a premium to AmeriFreight. Being in this market, AmeriFreight should be able to differentiate and say, “Okay, this is an odd remote location. There are not many carriers available. Here is your option being a customer,” rather than hanging me for last minute. That was one thing I didn't like. They should give their honest opinion to the customer. Also, instead of giving me a quotation for $800 and then charging $1,400, they should give a range to any customer where they won't be surprised at the actual shipping time.

Everything was pleasant with customer service. The quote I got was reasonable and the final cost was what I was expecting.

AmeriFreight was helpful and answered all my questions. And it was done in a very timely manner. The carrier driver was so nice. It was the week of Christmas, and I’m sure there was so much traffic. But he did it very fast. It was seamless.

The service person at AmeriFreight was very respectful, helpful and knowledgeable. She made everything easy for me shipping to California and on my return trip, because it was so easy and stress-free, I told her I was coming right back to her to assist me with the return of my vehicle, which was exactly what I did. The driver and I had a good interaction. The driver assured me that my vehicle was going to be okay going out there, which took seven days. Coming back, it was a little bit different because I wasn't in California at the time my car was picked up and neither was my son. But the driver told us where we could leave the car and he would make sure that the car was picked up at a decent time, and he did. It took six days on the return and everything was smooth. My experience was very good and if I had to, I’ll do it all over again with AmeriFreight.

The rep we talked to called me back and kept me up-to-date on what was going on and when and where, and it was very convenient for me to work around my schedule. The driver got here a day early, which threw me off. I wasn't ready for it and I had to switch some cars around in the driveway, but it was a good inconvenience. The driver was also restricted because it was five degrees out. We just tried to unload, hit a taillight lens, and it was damaged, but I didn't feel like going through the process of filing a claim. I just said, “I'll get a new lens.”

It was a good experience. The cost was a lot for the service. But it was a competitive rate, though. The customer service agent was knowledgeable and helpful.

AmeriFreight gave us a window but were a little bit late. It was not critical for us though. However, they use such a big vehicle that you can't pick up at your place, and you can't drop it off at your place if you're not in a parking lot of Walmart. They also have to deflate the front tires, which I wasn't aware of. They refilled the tires but didn't have a tire gauge to check the pressure.

The rep helped me out and got in touch with the right people. Previously, I was with RoadRunner and they were terrible. I paid my deposit and had my car ready. Yet, it took so long to get my car shipped out. Whereas with Amerifreight, within four business days, my car was shipped out and I got it a day earlier than expected. I paid around 2,500 and felt that I paid a little bit too much than I should’ve, but the process was very quick. A few extra hundred dollars kind of balances out. The driver also kept us updated. He called me at the perfect time. However, the wheel fluid must have seeped out when it was being hooked up to the car and not being cared for almost a week. The weather conditions also made my steering wheel very stiff. But all in all, there were no scratches.

AmeriFreight was the most responsive of all the companies I had looked at. I talked to them, got a price quote and understood how their business model works and what they did. They work like a middleman to get you offers for different times of being shipped and prices so you can pick based on what the companies offer as pick up and drop off options. I compared their quote to a quote I got from another company and was able to get a decent deal with AmeriFreight.

Originally, I had the transport scheduled with another carrier and they apparently bid it too low. They were jerking me around every day, telling me there was nobody out there that wanted to take it yet. I finally got fed up with that, went back into the market and found AmeriFreight. I called them up and explained the situation. They told me that the quote was at least $500 too low and it could be even higher. I asked what would it take to get it done and when could they get it done. They said at a reasonable rate, they could get it done pretty quick.

Brandon was a pleasure to work with. He was available either by phone or text message most hours of the day. He clearly explained the process to me and circumstances. Things beyond his control include transporter reachability and initial quote. Just keep in mind that the quotes you see from any website (even the carrier themselves) is the lowest quote possible, though it's not clear when exactly the quote came from. If you need something transported quickly, keep in mind it'll likely be higher than the initial quote presented. If you need it shipped, then you need it shipped. I'd recommend Amerifreight but would give the same caveats for any carrier. Was definitely a first-time learning experience for me.

It went well with the rep. Her name was Bailey and her customer service skills were great. They got the vehicle at the delivery location a day early and the actual price ended up being cheaper than the original quote.

AmeriFreight was very helpful. We had a couple of calls to set up what the transport would be, and a couple more while I was in process. The quote was a bit lower than it ended up being, but not by too much. It seemed decent for transporting the car such a long distance.

I recently needed to move another vehicle from New York to Florida. Since I had a previous relationship with AmeriFreight, I reached out to them by email and phone. They said that I might get a discount because I was a repeat customer. The agent that picked up my email started explaining the process to me and then said that because I've worked with Harry before, he'd hand me off to Harry, which was seamless. What was great was they didn't just say, “Oh, Harry's your guy. You'll have to wait for him to call you back.” They actually started to work on it. The communication was very effective.

The rep from AmeriFreight was super easy to talk to and it was a smooth experience. She was upfront in saying that the initial quote of 1,100 would go higher depending upon which freight company picked it up. We figured it would be around 1,400, and it was 1,500. It was all within the range that we were expecting. The transport took about three days. The driver called when he came to pick up in Washington and also when he dropped off in Colorado. The truck broke down but they were able to still get us the vehicle on the same day. They got us our truck in good health at a fast rate. I wish the pricing was a little bit cheaper but I understand. I wish it was closer to $1,000 rather than 1,500 but it is what it is.

They were very great, responsive and timely. They followed through on everything they said they would do. The communication was great. They were very quick-acting and thorough about describing the process and what was required.

I was very satisfied. Working with AmeriFreight was good. The rep I worked with, Danielle, was phenomenal. She kept in touch, kept us informed along the way, making sure everything went well. Even after the car was picked up and shipped, she wanted to know if everything went well, if it arrived okay. It was picked up on time. It arrived earlier than we thought. The experience was very good, overall. I've had used them in the past to ship a prior vehicle from Ohio to New York and that experience was good also. Although, we were under the impression that it would have cost us about under $1,000 shipping a car. I understand, due to the situation, economy-wise and the route that changed. But at the same time, it's over our budget.

I genuinely had a positive experience with AmeriFreight. The prices were fair. The final price was more expensive. But in the end, I agreed, because I needed the car to get shipped as quickly as possible. I didn't want to wait. This was why we offered a little bit more to make the offer attractive to the carriers. But they were transparent with it. They were saying, “This is the amount that we are being paid for that service. This is the amount that will go to the carrier. You'll pay it when you receive the car.”

Their customer service was very good. We kept in contact via email and phone throughout. The vehicle was picked up by the contracted driver on time, delivered on time. It was very satisfactory.

Wonderful people, but....they lie and do not respond to questions over the weekend....They supplied me with a transport company that failed to arrive on time, would not come near my house even though I supplied an area to receive the shipment that had been used previously. The driver was rude and demanding and refused to come near where I live..He was late. I also contracted this terrible company to ship my wife's car a few days later....They did reply that they had a carrier available long after the accepted date....My wife would have been long gone by the time the trucking co. showed up. She was smart enough to hire another company who were wonderful and cheaper. I got screwed by the co. that shipped my car by charging me an extra $100 to deliver to my address....YOU got questions to this review, email me....I was ** on by this company...And you ** on my wife...Thanks.

Outstanding customer service--very friendly and straightforward. Easy communication. I did have to wait about 1 hour on phone initially and the quote was not cheap, but I'm not sure that's AmeriFreight's fault. Overall, would use again and recommend to friends.

Everything was good as far as setting up. The process of AmeriFreight was fine, once I understood everything. I've never done this before. So I did not understand at the time what the overall cost was going to include and that was the only complaint that I had. But the shipping went okay. There was an issue with the picking up, though. They were supposed to pick up on a certain day and they didn't pick up until three days later. I was buying from someone that was selling their house, and the car was in their house that was being sold. They needed to evacuate the house to make sure everything was cleaned out.

Cosmo was excellent and our vehicles were delivered just as promised. Great communication throughout the process and everything was very seamless. I didn’t know how car shipping worked when I first called but they made it so easy. Would definitely use Amerifreight again.

The car pickup and drop off were a bit of a mess, but I cannot fault someone for mechanical and weather issues. I will say the booking part was misleading on the cost. The agent was excited that the car transport was listed at ~$500, but then I ended up paying the driver $600 and >$300 for the commission fee to Amerifreight. I wish the costs would have been more transparent upfront so I could plan accordingly and maybe choose a different driver/option.

First time transport and Earl made it easy! No problems or issues whatsoever. Car was picked up on time and delivered as promised. Everyone was so nice and professional. Very appreciative for the attention to details. Thanks again and if I ever need transport again, I’ll be calling.

Chris was very helpful and responsive with my questions, of which I had many. Couldn’t have asked for more. I just wish it could have been done for a lower price but that isn’t his fault. He was great through the entire process.

I'm very thankful for Chris that helped throughout the entire process. I felt confident my car was taken care of and it was such an easy and stress-free experience. My car arrived safely in the estimated time and I would highly recommend this company to anyone.

I was a bit worried about getting my cars shipped and the promises to get it done were kept throughout the process and the pickup and delivery of my two cars. Awesome driver and Erica ** was just great. Would use these people if I ever need to move in the future.

The driver was five days late in delivering my two vehicles. He did not offer any type of compensation or rebate for the costs associated with me not having my two vehicles for the five days after they were expected.

I was very unhappy with my carrier. Transport got there 3 days earlier than expected. What if I didn't have a triple backup plan. In addition, my car was covered in oil on delivery. I needed to get it washed + the carrier only contacted the person at pickup, never me, the owner of the vehicle. Very poor experience.

The rep and the driver were outstanding. The rep that I worked with was very helpful. Brad, the driver, called and texted every few hours along the way. It also took a shorter amount of time for my car to get here than they had estimated. So, that was great.

I liked AmeriFreight. They had good reviews and I could understand them. It was plain English. It wasn't somebody out of Miami. It was really easy to talk to them. The customer service representative was very nice, explained everything. I read a lot of issues regarding some companies giving you one price, and then they're like, "We need another couple hundred." So, it was a locked-out price pretty much. I paid a little more than I could pay somewhere else, but I had pretty good peace of mind with this company. They were local, too. The driver was from Ukraine. He was a little hard to understand. He was a day late. But on the other hand, he was picking up other vehicles, trying to make a buck. So, it didn't bother me. I was pretty happy with this company.

I talked to AmeriFreight to get things set up and the guy that I dealt on their end was fantastic. He was super helpful, did everything that he could and everything was really quick. However, I had to talk to the company that did the tow, and their customer service was crap. The driver that was hired, first off, wasn't able to do his own work, and it cost me a lot of money and a massive amount of a hassle having to supply my people, friends and family to do most of his job. My mother had to miss part of a day of work and I had to have another friend come over as well.

They were easy to work with the first time I called. They were responsive every time I called with a question or an update to what I was trying to do with the shipment. They passed me off to the driver who kept in communication daily. But I wish I had more notice on when I could have expected a driver to pick up my car. They told me it would two to three days before the actual pickup. But because I was moving, I had to have the car picked up at a certain time and date. If it didn't happen, it would have messed up the whole move plan. So, it was like, “Hey, we can’t guarantee you a contractor is going to pick your car up but we think one will.” It was weird. But, this is definitely the company I would do business with again if I needed to move any kind of goods or service.

Samantha was phenomenal. It felt like I was talking to a friend. She did the legwork for me. She answered questions before I even asked the question. When she was getting off work, she said, “Let me give you my colleague’s name. She can take care of you. I'm getting off work. Then I'll pick you up in the morning and follow up.” And she definitely did.

I was pleased overall with AmeriFreight. It was a little bit of a black box. I had never done it before. I also knew that we weren't exactly the most common thing. We weren’t just shipping a plain car or an automobile. So I knew it was going to be a little bit awkward. But the people I talked to didn't try to blow smoke, “It's gonna be super easy. It'll be great.” But they did a great job of placing the shipping. They were very quick. The pickup needs to be within a two-day window and they were able to meet that requirement and to line up a shipment within a very narrow window. The shipper was excellent. Perfectly on time. Perfectly delivered. Everything was in great order all the way through. It was also a very nice personal touch. I actually got to talk with a human being, which is not that common these days. I was very impressed.

I had a really good driver that was really communicative with me and he was friendly when I got to speak with him. They did pretty much everything for me. I didn't even have to be there when they picked it up. The delivery was good. It got brought right to my house and the driver was helpful with letting me know when he was gonna be there and where exactly he was gonna be. ​AmeriFreight gave me the cheapest quote that I could find. The final price wasn't the same as the quote but the location that I was in was the only reason for that.

We really liked the driver. The only complaint I would have is when I got the information from AmeriFreight, they gave me the wrong name for the driver. It might have been the right telephone number but the name wasn’t right. They said that the guy would give us 30 minutes before he got to the place and he didn't. It was like he was three minutes away. But I don't know if that was a miscommunication on their part with the driver. But it didn't ruin the experience because the driver was excellent and did a good job. I would recommend AmeriFreight. They also did a good job.

It was really easy to get everything set up and the vehicle was picked up in five days. It was transported from California to Indiana and the transport took four days.

I transported a Hyundai for 3,000 miles via AmeriFreight. They got back to me the fastest and initially, they had the cheapest quote, but it ended up being the same price as everyone else's. Aside from that, the people at AmeriFreight were excellent. I worked with Cindy and she was knowledgeable. I was going to do a motorcycle and a car, then I pushed it and I changed the location, and she always said there was no problem and got to me fairly fast with the new updated quote.

There were some little troubles and the driver was a little late. I needed to ask my neighbor to send the car for me. But everything else was fine. I could always connect with the driver so I could get updates. Also, the AmeriFreight agent I had was very helpful, polite, and informative.

The driver was a super nice guy and he was very courteous and funny. He kept me informed of what was going on. It's a hard job so I really enjoyed his taking care of my vehicle and transporting it. I would recommend AmeriFreight, especially with the enclosed carrier he had, which he built with his brother.

I developed a relationship right away with one of their people, Erica. She made it super easy. My first time ever shipping a car, I had such a positive experience. I go through her every time. She could pull up all of our information and the only thing we had to change was the address to get the car delivered to. Also, she would always let me know what price she was going to put it on and then if we were getting closer to the time that we needed to have it picked up. She was always really good about giving us all of what we should expect and not expect. There are also different levels of insurance and she was always really good about going over that.

I looked at four different companies and my wife and I were really confused about the process. Susan was our rep from AmeriFreight and she was the only one that explained the whole process of how they take our dates, and then they post it on some board, and the drivers pick it up according to their routes. I understood why they needed a date range and understood the process.

David was not responsive communicating with me. He made the experience more aggravating than it needed to be. If you do use AmeriFreight, I would try and avoid dealing with David. I've used them twice I got stuck with him both times.

Shaunte ** has excellent customer service skills. We appreciated the timely service and excellent follow up. Our car was delivered in the same condition and earlier than expected. The driver's communication prior to arrival was much appreciated. Thank you Ameri Freight!

The rep and I went back and forth. He called me seven times, because we couldn't agree on a price. He could've saved me time by giving me the lowest price, and if I didn't like it, I would have been on my way. Overall though, it was a good experience, and I'd recommend AmeriFreight. The only thing I would change is the beginning quote is different than the price, because they have the finder's fee. Still, it was a good price.

AmeriFreight's reps were amazing and super helpful. They made me feel better about moving a car across the country. The driver was also very nice and always kept me updated. And it was really nice to know where my car was.

AmeriFreight quoted me a pretty good price and they were really friendly and helpful. They answered all my questions thoroughly and they connected me to the person that was going to transport my vehicle. The person that they connected me to was really helpful and communicative. The final cost was pretty similar from the quote I was given and overall, I would recommend them.

The rep that I dealt with was very helpful and communicative. She was awesome. But there was almost a 40% increase from the initial quote. It was very shocking to see what the markup was. I did get a general email saying that there were driver shortages. So there should be a little bit more transparency on the driver shortage and what percent that might be affecting these quotes. Or instead of giving a very specific quote, a quote range would be more helpful for budgeting purposes. Also, there were a few delays with thinking the vehicle was going to show up a certain time, and then it showed up a day later. The driver had run into a flat tire and some other drop-off. But overall, it was a good experience.

My sister-in-law recommended Amerifreight because she used them and it was good. I ended up getting a military discount so it was even better. The rep was very nice. I felt I was bothering her a little too much ‘cause I've never shipped a car but she was able to answer my questions and pick up or email me back very quickly. Her checking up on me made the whole move less stressful. I didn't have to worry about it as much. She was also nice enough to give me the driver's number and was able to keep contact with him, too.

The rep explained everything regarding the process. Everything was smooth with respect to the pick-up and drop-off of my vehicle. I called the driver to schedule the pick-up and after my car was picked up, I was in contact with him regarding the status of where he was on his route. During the pick-up at the destination, he contacted me that he was nearby and I went there and picked up my vehicle. It's a trustworthy service from AmeriFreight. I would recommend them.

I was happy with the time it took to get me on contract for shipping my Jetta (2 days). I had a problem with the delay of picking up my Jetta. It was schedule to be picked up on a Wednesday but It did not get picked up until Saturday. I did not receive updates from AmeriFreight nor the subcontractor--Monway Express on the delay. I had to make several calls to find out why the pick up was delayed. As a customer, I would expect either AmeriFreight or Monway to inform me of the delay and how long it would be. After I got it picked up, the delivery went well.

I had a good experience with AmeriFreight. The quote provided was fine.

Brandy ** was awesome. She was very helpful on the phone and kept me informed throughout the entire process. The delivery went seamless and was performed in a timely manner. The car was delivered without damage and the driver was friendly and competent.

AmeriFreight replied back and it was easy. I had an excellent experience with the rep. The quote was exact and the courier driver texted when they picked up the vehicle. The driver also contacted us a day before they were going to arrive. When they said they were going to arrive within the hour, they did. The communication was excellent. There were no problems with the vehicle when it arrived.

This is my second time using Amerifreight to ship my car and both times the experience was excellent. The agent (Susan) was helpful and responsive. She quickly found a truck that met my pricing needs. The car was picked up on time and delivered as expected - perfect condition and no surprises.

AmeriFreight did a great job of providing a quote and scheduling the transport of my autos (2 trucks and a classic bug) across the country. The vehicles were delivered on time, as promised. However, a few weeks after the delivery, I noticed that the hood of the bug had been damaged and dented, and apparently someone had tried to hammer out the dent. Fixing the damage will require some bodywork and new paint. Unfortunately, this wasn't noticed by me at the time of delivery, so I'm out of luck for any reimbursement. This problem was not the fault of AmeriFreight, but it was dishonest of the hauler they hired to hide the damage and not to tell me about it. So, understand that AmeriFreight hires out the transport of your vehicle to haulers. The haulers, apparently, do not take responsibility for their work.

We were under a tight, tight timeframe to get the car transported so the stakes were high. Our experience with AmeriFright was totally good. I got a really nice lady on the phone and she handled my fears and explained what it is they do. She explained that they're a market intermediary and they interface between truck drivers and the public. They understand what you want and then they put it up for a bid. She said, “Okay, let me take down what you need and we'll put that in the quote, and we'll see what comes up.”

Driver was timely, knowledgeable and courteous. Great experience. Would recommend this service to anyone needing to have their car transported. My car was picked up in Justice, I’ll and arrived in Apache Junction, Az when the driver said it would and was in excellent condition.

I looked up online and found several companies and got some quotes online to have a vehicle transported. We were living in Virginia and we moved with the military to Florida. I drove our car down here and the military transported our furniture, but the vehicle in question was something we would have to drive or tow ourselves. So, I just had AmeriFreight move it for us. Their representative was great. The only thing was the initial quote was about a grand and then a couple of weeks later, I booked it and it went up to $1,600. She was saying it's because of gas prices. I didn't really push back too hard, but I really can't contribute that to being her fault.

Excellent, professional service from customer service rep and from the driver. Made the experience of sending my son's car stress free! Would definitely use this company in the future and recommend Amerifreight to my friends. Thank you for an outstanding experience. Lisa **

Yolanda went above and beyond to help me find an affordable shipper last minute. She even negotiated when the initial price came back too high to work with. I would definitely use Amerifreight again in the future, and will recommend to anyone asking for a shipping service!

Took a few days later than expected for pick up (it was ok in this case because I did not need the car right away). Then I could not get a tracking of the status. I knew it was delivered until my friend told me after delivery.

I’m very happy with my move. The process of getting a quote was hassle free and instant. The process that followed to get all of the details for my vehicle and pick up/delivery was quick and easy. The shipper was very communicative and delivered ahead of schedule without and issues.

Loved the service, excellent move, car is intact. Had trouble understanding pricing system as I was hooked by the initial low ball quote which went from $999 to $1600 a few months later. I understand nothing is guaranteed but the customer should be told the initial quote is likely to go up a lot.

Cosmo was so helpful and knowledgeable! I got my vehicle in perfect timing and Cosmo followed up the entire time! They gave timely feedback and genuinely cared about how I was during the moving process since I’d never done this before.

Everything was great! Good customer service, drivers friendly, prompt pickup of the car, made it to destination in 5 days. The whole experience was hassle-free. I would definitely use this company again without any hesitation. Thank you for simplifying our move.

Cindy ** best CSA ever! Took so much time and patience to answer all my questions and address them immediately. Would recommend Amerifreight and Cindy especially, to friends and family! Amerifreight followed through until car was delivered and immediately wanted to know if all went well.

Moved from UT to TX, and worked with Cosmo ** to coordinate moving one extra vehicle. Ultimately he found a very good mover who picked up my car on time and was able to deliver days early, a big help. Along the way the communication and updates and tracking were great, so can't say enough about the positive experience and Cosmo especially.

Had a great experience with our car delivery. Everyone was easy to work with and our car was delivered in perfect condition. I would use Amerifreight again. The company that delivered my car was friendly and competent. The people at amerifreight were friendly and helpful and were usually easy to reach.

My agent's name was Erica **. She was super terrific from start to finish. The Carrier was AutoBoxExpress and the driver's name was Mikey. He was exceptionally thorough at documenting all aspects of the car before loading. The entire experience was flawless.

AmeriFreight had the best price. It was gonna be $895. We paid 200 and something dollars down then we paid the rest of it when the truck got here. The cost went up maybe $200 from what we thought it was going to be but the guy that delivered the truck was very nice. We texted back and forth. AmeriFreight is the one to use.

Everything was fantastic with AmeriFreight. The woman I dealt with, Lindsay, was great. The pickup, drop off and communication was good.

The cost was fair and the transport went fine. But I wish that I was able to get a better estimate as to where my truck was at all times. I wasn't able to reach anybody for about five days and it scared the hell out of me because nobody was able to get a hold of the drivers. So it was a little sketchy.

The process was pretty smooth and easy. The reps knew what they were doing. They let me know when they had a quote. I turned down the first offer and they found me another one pretty quickly. That one worked out. The vehicle was the same way we got it when it arrived.

Everything worked out fine. The communication was great both from AmeriFreight's office and the driver. The driver was exceptional. She called me every day and let me know what her status was and got it here ahead of time, faster than I thought. She did a good job and the car was in good shape. That's my second car that I've used AmeriFreight for recently. Both moves went great.

The transport went fine. The driver communicated via text message and call. It was an easy process from beginning to end.

Once I got the quote, I gave AmeriFreight a call and from there, they said, “Okay, we’ll work with you.” They said that it would be a couple of days to find somebody, but they were gonna make it happen and they did what I needed them to do. Their communication was really good. They kept emailing me, “Hey, if any issues, let me know.” Once they gave me a person that was gonna ship my car, they gave me a number to call if any issues were to happen. It was super quick, stress-free and easy. They did most of the legwork, and I’ll recommend it if someone wants to ship their car.

I searched on Google and found that AmeriFreight is a good, on time delivery company. I chose that and transferred a car from California to Texas. It took six days and everything was good.

The representatives were polite and very friendly, and answered all my questions. They seemed transparent about them, and I was able to haggle with them. I could have been a bit more aggressive with my haggling, but at the end of the day, it brought the price down a bit and it was reasonable.

The rep I dealt with on the phone was great, and the driver was awesome as well. I have a long block, and he walked two blocks down to get my car because he had some expensive cars on top and drove the one up there. He thought I was gonna walk, and I said, "No." He said, "Well, just get in your car and follow me up there." I drove behind him. He went up there and showed me how he was putting them on a car and where he was gonna put my car at and it wouldn't be moving from there. We talked a little and he was easy to talk to. I helped him back out into the street and back over to the Route 8, and off he and I went. My daughter received the car, and she had to go to a spot 15 minutes away from her apartment, because of the trees. He didn't want to mess up the expensive cars on top, which I understood. She drove the car back home. Overall, my experience with AmeriFreight was pleasurable.

AmeriFreight was awesome and went above my expectations. When I called and spoke to the saleswoman, Sydney, she was personal, answered all my questions and anything and everything I needed to know about the process. They kept me in the loop the entire time. The driver was prompt. He was a little early, which didn’t bother me. He gave his heads up. “Hey, I’m on my way. I’ll be there at this time.” He also kept us informed along the whole route. And from start to finish, we felt confident and comfortable that he was moving the car for us. It was worth it. I would do it 10 times over if I had to. I’m going to refer AmeriFreight in the future for anyone I know.

The transport was from San Diego to San Francisco. It took a day and a half. It was very smooth.

The ending cost was a bit higher. The first driver just looked at the car and didn’t talk much or ask much questions. And just said, “Your car's overweight so you pay me 100 now and you should pay 150 at delivery.” I wanted to get a guarantee. So I said, “I'll pay 150 at delivery.” He took it. The driver who dropped it off was great. He just said, “Hey, this is what your cost was, plus 150.” I inspected the car and signed off my paperwork. So, that was easy.

I had a great experience. I spoke on the phone with one of AmeriFreight's reps. He choreographed me through the whole process. It was painless. Once we got all the information to him, he shopped out the quotes. The quote was a little more expensive than what he originally expected, but I was on a short window to get the vehicle out. So, we came to terms. I agreed on it. We went with the shipping company given that they would pick the car up immediately, but it wasn’t until the next day that they grabbed it. So it pushed off my delivery a day. Other than that, the car arrived fine. They preferred to handle the remainder, and it was good.

I liked AmeriFreight's customer service. It was the gentleman on the phone, and there was a couple of women, too, on the phone during the process. They were very open, friendly, communicative and sent emails in writing. So, I thought that was really inviting. There were no hiccups during the process. The car went from the East Coast to the West Coast, and it was door-to-door service. It was quick. The truck driver that we were dealing with seemed to be very family oriented. They even checked on our personal welfare.

AmeriFreight was great. They were the quickest among the companies I dealt with to get somebody to get my car down here. The transport was from New York to South Carolina and everything pretty much went according to schedule. There was a time crunch. We were getting out of New York on the 5th and they contacted me on the 4th. A guy then came the same day to pick up the car.

Vehicle was picked up and delivered on time. Cosmo stayed in touch with me to let me know how things were going, and better yet, explained how the auto shipping industry worked. Enrique, the driver, called to update me every step of the way.

I am very happy with my services with AmeriFreight. Shaunte ** was professional, courteous and prompt. We had no problems with the shipping of my car and it was delivered on time. I would highly recommend using the AmeriFreight services again too in the future.

I was quoted for a 3-day delivery of vehicle from CA to TX and drivers arrived 28 hours later! Very pleasant surprise. I'm recommending this carrier to my family who will be making a similar trip next month. The only small issue was trying to make the payment to the carrier upon delivery. Cash or Money Order is best because my Zelle app malfunctioned and added some unnecessary stress.

I loved working with the rep of AmeriFreight. She was fabulous. She was on it from beginning to end. She kept me informed. She was very helpful and I would definitely recommend using her again for anybody. Transport was from California to South Carolina. We had an issue with another carrier not being able to find a vehicle initially. We wound up going with another person the next day and that went smoothly. Didn't have any issues. When he was a day out, he notified me to let me know, "I'll be there tomorrow around this time," and he was correct. It was earlier than expected. Everything was good.

We went from California to Florida. The transporter let us know when was running behind and when he was in Florida. He dropped the car off, did the inspection, and everything was great. He was a really nice gentleman. Everything was at the time that he said he was gonna be there. We paid through an app and it was pretty convenient. Everything went smoothly.

Excellent service. Erica, my contact, was efficient, knowledgeable and just a lovely woman. Car shipped on time and I was very satisfied with AmeriFreight and especially my contact, Erica, who made the whole process a pleasure. Very good company and I would highly recommend to friends.

This was my first experience shipping my car anywhere. I was very nervous. My rep Danielle ** was amazing and patience with me. Answered all my questions and kept in touch with throughout the processes. The company she got to transport was wonderful. He was on time and called each day to keep me updated. Delivery was right to my door. The car was just as I left it.

We contacted AmeriFreight on Tuesday morning. They located a carrier that afternoon. Our car was picked up Wednesday morning and delivered 3 days later. Awesome!! Price was very reasonable. The driver was very professional and careful with our car. Would definitely recommend AmeriFreight and will use again. The customer service rep from AmeriFreight kept in contact with us from start to finish. She was always pleasant and willing to answer any question.

We had an issue finding a driver. Then once we found one, having them pick up on time and drop off on time, I had no information from them. But, it wasn't AmeriFreight's fault. The nice lady who I was working with was trying her best to keep me updated and keep hounding them on, like, “Where's the car at? It's three days late.” She seemed to be on top of things and good at communicating. But, a lot of it comes down to whatever driver they got ahold of to pick it up, and then whatever company that was that they used wasn't very good at communicating what was going on.

We used AmeriFreight to arrange transport of my sister-in-law's vehicle from Sacramento, CA to Franklin, KY. They were able to locate a carrier in less than a week at a price that was more than fair. The carrier picked up the vehicle within the scheduled time period and delivered it a day early. The driver contacted us along the way and called us when he was one hour away from the prearranged delivery location. The driver was friendly and efficient unloading her vehicle. We inspected the vehicle thoroughly and found no damage, not even a scratch. I highly recommend AmeriFreight for anyone needing auto transport and I would certainly use them if I needed vehicle transport in the future.

From start to finish, I found the entire experience painless and stress-free. It went perfectly! And my car arrived ahead of schedule; it took under 30 hours to go from northern New Jersey to southwest Florida: Well done AmeriFreight! Thank you!

I was very pleased with the process from beginning to end. No pressure, professionalism throughout the process, updates given on a timely manner. Pricing is very affordable. Communication was excellent. Automobile arrived in excellent condition. I will definitely use their services again.

I recently moved from GA to CA. Lecia ** made the transition so easy. She kept me up to date on everything and provided the best customer experience. This is my second time using AmeriFreight and both times Lecia has helped me. Would highly recommend!

It was my first time having my car transported. Amerifreight made my experience easy. I greatly appreciate the transparency and willingness to educate. I will definitely be referring Amerifreight and I intend to use their services again reaching back to Erica **.

Cosmo was a pleasure to work with. He explained to me exactly how the pricing and auto shipping works so I felt comfortable with with him and working with AmeriFreight. My car was picked up quickly and delivered on time and in perfect condition. The driver of the transport truck was also very professional and friendly. Highly recommend AmeriFreight.

Summary: A moving agent that scams consumers into thinking they are getting a good rate, then switching them out when we are in the busy midst of moving. I chose Amerifreight after sourcing a few different mover agencies. I chose Amerifreight because I was quoted $1176, somewhat lower than other providers. Two days before the move however I was told I would have to pay $1650 cash, or slightly more with card. This is a 40% more than the original quote despite there being no changes in moving details.

I needed to ship a truck from Northern California to Central Florida and since this was the first time using a shipping company I was a bit overwhelmed with the number of transport companies and choosing the right one. I checked reviews for dozens online and choose AmeriFreight based on the number of four and five star reviews and the A+ rating with the BBB. The process was smooth from start to finish. My CSA was Reginald ** and he was great at communicating and keeping me informed at every step. The truck arrived as promised and with no damage .. Highly recommend if you need a fairly priced, reliable transport company.

Very good customer service experience - Melissa was a pleasure to deal with - efficient, responsive and pleasant to deal with. Cost for vehicle move came in 20% above estimate but was still reasonable under the circumstances. Will use AmeriFreight for our next vehicle move.

I had the pleasure of working with Virginia to ship my car from the Southwest to the Pacific Northwest. She was informative and spent as much time as I needed to answer the questions I had, I did have a lot! This was a first time experience with shipping a car and it beat driving the two days it would have taken. I felt like Virginia vetted the offer that came through and provided me with as much information needed to make a final selection. The bids came in about 3 days before the pick up window started. My car was handled with care and arrived on time without any issues. I would definitely give Virginia a call if I am in need of shipping my car again.

I was so happy with my service because when I called if I had a question the staff would answer all my questions and they helped me find the best quote to ship my car. I would use them again for sure.

I would definitely tell people to use AmeriFreight. They followed through on everything they said, found me a good person to transport my car and did a good job. It was quick and it happened exactly the way they explained it to me.

Anybody I deal with, I go by how honest they are. The young lady from AmeriFreight was very personable and upfront. I felt like from the very beginning, that she was 100% honest, very forthright. She said, “Let me explain the process to you. Let me explain how this works. We put it out there for bids. I'm gonna put it out there for the lowest bid. I can put it out there for you. But honestly, a lot of times, guys don't buy it on the lowest bid.” She was on the phone with me for 45 minutes. Very honest in explaining to me the process and how it works. I probably talked to a dozen companies and she was the only one that I felt like I wasn't wasting her time.

The AmeriFreight representatives got good communication and follow through. The experience with them went very smoothly. The pickup and delivery of my car went okay. I got a call from the driver that he wanted me to bring the car to him, which worked out okay. He got me an Uber back to the house, but it was not picked up at the house as it had been described. It was less convenient for them. He thought that he could not get into a residential street with a semi-truck, but that's not true. But it worked out fine. It's a fair price, too.

The communication both ways was great. Somebody texted and said that the truck was on its way. It was going to my niece's house, so I got in touch with her. The guy that we originally worked with called to check on us to make sure that all went well, too. I would tell people to use AmeriFreight. They were great, especially the guy that I dealt with. He was so polite, helpful, personable and went through the whole process. He was so detailed and the cost was exactly where he had said it would be. He was phenomenal.

Dealing with Benjamin was amazing. He was the main salesperson I dealt with, and he was absolutely A+. Unfortunately, one day, I spoke to somebody else and she was horrendous. I complained about her and I would not have her on the line. She had poor attitude, was not good with customers, and got in my face a bit. Benjamin said that the pickup was going to be one of these two days, and she then intervened somehow and said, "No, we can't. I'm sorry. You are wrong. There's no one that could have told you." I was apoplectic and worried. With the way this woman acted, I thought I was dealing with a shady group and I was gonna axe the deal.

The representative Grizelle communicated in a timely manner and if I had something that was missing, she would kindly remind me and let me know that information. It was very well customer service. I also appreciate the service that the driver provided for me. I got my vehicle one day early, and he did a good job. He was very professional and kept me updated with the status of his estimated time of arrival. I recommended AmeriFreight to any other friends that I have who are doing the same thing that I was doing.

AmeriFreight had a competitive price and I liked the way they explained the process, namely that it's an auction-based one. They can't guarantee the price but they try to start at the lowest and try to find a freight company that will accept the job at that rate. Sometimes, they get a counteroffer. That was how AmeriFreight handled the process, which was transparent, so I ended up using them twice. But their fee was steep. I bought two old cars and had them shipped at the same time. The cost was $2,400. 1,900 was for the freight company and 500 was for AmeriFreight. They are a broker and that was very expensive. But maybe they're way cheaper than all other brokers. I don't know the industry so I don't want to slam them. They were very nice and they did the things that we conventionally know about, like customer service representatives calling you back. They were in touch with me and followed up.

I blasted out some emails to a bunch of companies and AmeriFreight was the first one to reply. They called me while I was on the road and it ended up being pretty seamless so I stuck with them. The communication with the driver was great. We exchanged phone numbers and he gave me daily updates via text message as to how he was doing on the road. The agent that helped me was on top of her stuff and liked daily checks. It was a straightforward and good service. I was pretty happy so I’d definitely recommend them, and it was a thumbs up from my side.

Every time I called, the customer service team picked up and took care of me. The driver came earlier, so helped me out. I did the partial payment, so I paid 400 upfront, and then 11 when he got here. Everything went well. I just wish I had known that I could have packed stuff in the car before I shipped it.

AmeriFreight provided really great customer service. The people I spoke with each time were very knowledgeable and understood what I needed and wanted to do and the amount of money I wanted to spend. They told me upfront all about the pricing, the insurance, and how they pick their carriers. I needed a specific date and they walked me through how I could lock in that date and what the price would be as compared to if I had a bigger window so that I could make that decision myself, that I wanted to spend the extra money and lock in a particular date. Everything was so upfront and aboveboard. They were very honest with me which I appreciated.

AmeriFreight's reps were very helpful. They coordinated everything with us and connected us with the driver. Then the driver ended up calling us to do the service two days earlier, which worked out for us. Then, the price we paid was right in the quote budget they gave us.

Originally, I worked with one lady who was a military veteran. She was very upbeat and very friendly. She lasted a couple of weeks, then she quit and moved on. So I got her boss as a replacement. They seemed to answer all the questions correctly and they did the job. At the time, we were moving, so we had to make the timing of the move coincide with our containers arriving and that we'd have a vehicle here in Florida to be able to handle the containers. We still had to rent a car, but that only was for a week and it wasn't too bad.

Their rep was very helpful, responsive, knowledgeable, and communicative. Then, the quote they gave me was fair. It was about $200 off, so it was pretty close to the price I paid. I was also expecting it to be a little bit more. As for the driver, he was texting me to let me know when he would get there and he got there on time. So it was awesome. The car was a little dirty from the road, but it was good. If my friends needed that service, I would recommend them to use AmeriFreight.

I needed to get my car up to DC from Naples and I used AmeriFreight since I heard some good things about it from a reference. I had a good experience with them and I never had a problem communicating and speaking with their representatives. Everything was done professionally during the pickup. Then on the drop off, they had already unloaded the truck and had been waiting on me when I got to the location. Aside from that, I thought the price would be a lot more, but it turned out well.

I had AmeriFreight transport a truck from California to Alabama, and it was great. The driver was great. Everything was great.

I was pretty happy with my broker. My experience all went really smooth. I got some quotes and prices and made a decision. But then when the actual carrier showed up, they only wanted me to use Zelle or bring cash. I thought that a credit card was going to be okay. I was out of town at the moment, so I pulled over on the side of a freeway trying to enable a Zelle account at my credit union. That part was a huge pain, and I hate those guys. I was getting some mixed signals on when the vehicle was going to arrive. They said first it was gonna be Friday. Then, because of the weather, they said they were gonna delay it until Monday. I said, “Okay, Monday’s fine.” That wasn’t too cumbersome, but the payment was the big issue. Overall, I like AmeriFreight. They did their job.

Bailey was very helpful and she also had some of the best prices. She was very patient with me because I was going back and forth between prices. I liked AmeriFreight. At first, they were trying to give me a higher quote, but then Bailey found a way to talk it down. The final cost to move my Volkswagen Jetta was still outside my budget, but it was pretty good.

I needed to transport a truck from Ohio to California. I got an email of what the price would be with AmeriFreight and they told me if I wanted to accept it, I had to like click on some stuff. In the end, the quote was a lot less than what I paid. It was about 150 less with different companies if the same vehicle was getting shipped back to Ohio, so I really wasn’t happy at the price. But it is what it is. Other than that, the delivery worked out well and I had to meet the driver up the street.

I was very satisfied with my experience with AmeriFreight. The customer service was outstanding on every level. Virginia was my original contact and was excellent. She answered all my questions and helped me feel comfortable with the entire process. I highly recommend AmeriFreight. Thank you!

The people at AmeriFreight I talked to were really clear and reassuring about everything. Their customer service was fantastic. I had a dedicated person on my account who was always super responsive, got back to me immediately every time, and was able to provide updates when I asked for them. During the delivery, someone else picked the car up for me and the driver was very flexible with the contact who picked it up.

AmeriFreight was immediately on top of everything I needed. They sent me the paperwork first thing and the paperwork got handled. They were very in communication with me for the next few days while they were getting quotes back and forth. I work in an environment where I can't have my cell phone all the time and they would email me everything first so I could call them back. But the carrier service that they were able to get for the dates that I needed was not particularly great as far as coordinating time. The carrier service had to go through my dad who's down in Florida with the vehicle and they were very bad about telling him anything. He didn't know until the day of the pickup what was going on with that. Other than that, I was satisfied with AmeriFreight themselves.

Since I moved to another state, I thought it would be better for me to ship my car here and according to the rating score on the website, AmeriFreight was rated the second one and they were famous for their low price. So, I decided to choose them. Their rep was very helpful and responsive. She found the suitable driver and let me know about that.

I bought a car and I needed it brought from upper New York to Phoenix. I quoted a bunch of different freight companies and AmeriFreight had the lowest bid. Their service was good but I had one pickup that fell through. The truck broke down before they could pick my car up and the next bid I got was a little bit higher. But the car arrived in the condition I bought it in.

I was moving a large SUV from Texas to Washington and I used AmeriFreight because there were positive comments on the internet about them. But the quality is of their service was not very good. When I received the car, it was very dirty, the license plate was broken, and it was late for four days. I also had to go pick it up at a place which was a 30 minutes’ walk. I complained about it, so they just reimbursed my Uber.

AmeriFreight moved my Jeep Wrangler from Arizona to Fort Lauderdale and it was great. Initially, I considered three companies in total and ultimately, I made my decision based on availability. Cost-wise, AmeriFreight was pretty comparable to everyone else. Then there were a couple others that would have been without the service fee, but I felt that their price was fair. They dropped my vehicle right at the front door and the only thing that was an issue in the beginning was that the driver was supposed to pick it up on Saturday. But something came up so the driver wasn’t able to get there on that day. And he didn't pick it up until Monday and by then, I was already on the road. So I wasn't there when he picked it up. I had to have my son get it all set up for them. But it wasn't a big deal and it was little more of a hassle than had he been able to do it on Saturday.

I did some research online, found Car Talk, and Car Talk recommended AmeriFreight among other ones. I looked at all those recommendations and decided on that. I had to transport my vehicle from Pittsburgh to San Diego and I had to do it within a pretty tight timeframe. Plus, my vehicle was only available for a couple of days before I had to move out. AmeriFreight's reps answered my questions well and it was a relatively straightforward process to reach out to them and get a quote.

The gal that I dealt with was fantastic. She walked me through everything. It was the first time that I had shipped a vehicle, and she made it real easy.

The estimate that was given was fair. I was worried up to the timeline of getting the vehicles picked up on time. But I kept in communication with my point of contact in AmeriFreight. She consistently checked and assured me saying, "Everything's okay. We're on schedule." And then sure enough, actually, when it came time to pick up the vehicles, it was within the quoted window. The contracted crew did a great job. Anytime I had a concern, I called and I was able to talk to somebody. The vehicles arrived before I did. They were there two days from pickup and that's cross country. That's not typical. Also, the actual price was significantly below the quoted price. When the AmeriFreight rep said that the moving contractor had a really good rating with them, I trusted them coming out. Sure enough, they came through above and beyond what I expected. So, it was a pleasant surprise.

My overall experience with the transport service was satisfactory. My sister's car arrived in good condition and was not damaged. My biggest complaint was that the original quote was much lower (approx $500) than the actual price charged. Reggie provided excellent customer service.

My experience with Shaunte and the transport driver was nothing but pleasant and easy! I paid exactly what was quoted. The driver was friendly and communicative the entire time he was en route to pick up my car and gave me updates as to his ETA on the other end. If I ever need to transport a car again, I would not hesitate to use AmeriFreight.

The transport of our car went smoothly. The price was the lowest of all the quotes we received. Our customer service rep - Gricell, was very helpful and gave us step by step instructions on what to expect for pick up and delivery of the car. She even checked in when the car was en route to see if I had any questions. I highly recommend AmeriFreight.

The quote they gave me was accurate. I was a little bit caught off guard that the brokerage fee was pretty high. But other than that, we were good. My car made it here in one piece. I was pretty happy.

Cosmo and Susan were both extremely helpful! The car was shipped expediently. The process as to how the shipping works was explained to me thoroughly and was made simple to easily understand. I 100% recommend it to friends and family.

I had a great experience with Amerifreight. Reginald was professional and helpful. My car was delivered without a scratch at a fair price, and everyone involved was really professional and easy to work with. I definitely trust this company and would use them again to ship a car.

To keep things short, I had a phenomenal experience from start to finish. Everyone I spoke to was knowledgeable, personable, and extremely helpful. The entire process went smooth, and I would absolutely recommend AmeriFreight. Thank you for making the process easy.

I looked at several shippers and chose this company because of their good rates. The gentleman that helped me, Harry, was easy to work with. They provided an excellent experience and my car arrived in good shape. I recommend them to anyone who wants a good value in car shipments.

I contacted them and they picked up the motorcycle. Everything was smooth and easy. I had no idea how to do it and Sydney did it for me. She eased my mind and she was taking care of it. So I was okay.

I needed to move a car from TN to CA. I had no idea how to do it. I got lucky & found AmeriFreight. They were honest, upfront & made the whole transaction simple for me. Driver was nice, price was reasonable & car arrived on time with no problems. Will definitely use them again when needed.

We have used AmeriFreight twice to move a car across the country for us, and both experiences went really well! We did choose "inside transport" both times. Our drivers were great at keeping in touch, so we knew what to expect regarding timing. It can be nerve-wracking when you read so many negative reviews for various companies, but AmeriFreight (and our agent Danielle **) were both great - TWICE!!

Very good customer service. Gricell was a pleasure to deal with. She was courteous, professional and car was delivered in safe and timely manner. I would certainly use them again. I do recommend to all the people who want to ship.

Our car was shipped with help from Brandy **. She was very communicative about the transport process and explain things very clearly. Our pickup day was a little tough, given the truck did not fit down the street to pick up our car, however the driver was very accommodating and worked around the problem. Drop off went very smoothly. Would recommend the company to a friend.

I got my 1964 jeep truck shipped from California to Missouri. There was a truck available for transport very quick. I had to postpone the delivery and Lecia ** was very helpful in canceling that delivery and scheduling a new transport. The delivery driver was very good at communicating his ETA. The driver couldn't get down my grandma's driveway but was very helpful in getting the truck where it needed to be.