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AmeriFreight Auto Transport Reviews

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About AmeriFreight Auto Transport

AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.

Pros
  • Money-back guarantee
  • Ships more than just cars
  • Discounts available
Cons
  • No phone support on Sundays

AmeriFreight Auto Transport Reviews

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    Page 13 Reviews 2035 - 2235
    Verified purchase
    Staff

    Reviewed June 12, 2021

    When I first spoke to Lecia **, she explained to me all the details in perfect order so I could understand all the process of transporting my car from Florida to New Jersey. This process was made extremely easy and worry free. Lecia was extremely knowledgeable in all aspects of this transaction, which made for a comfortable and easy decision to go with Amerifreight. My car was picked up at the time set and dropped off at the time set. Very happy I chose Amerifreight.

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    PriceStaffRates

    Reviewed June 12, 2021

    It was suggested to me by Amerifreight that I accept the first bid I received, which was double the price I was expecting to pay. That carrier ended up damaging my car so looking back, I should have trusted my gut and NOT taken the Amerifreight's rep suggestion. Not a good experience for me overall. I will drive my car rather than ship it, if the need arises again.

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    Punctuality & SpeedStaffTransparency

    Reviewed June 12, 2021

    The contact persons were very helpful and informative as this was my first experience shipping a vehicle. I had numerous questions throughout the process that were answered promptly. I was kept updated. I plan to use AmeriFreight again in October to ship my car back to Florida from Michigan.

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    Follow-Through

    Reviewed June 12, 2021

    Our automobile move was handled professionally and without incident. It was picked on time and delivered as promised and on time. I highly recommend AmeriFreight to anyone who needs to move their automobile across the country. A job WELL DONE!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2021

    While all of our communications with the AmeriFreight agent were terrific, the driver's pick-up & drop-off reliability was a bit shaky. In fact the agent had to intervene on the front side and very quickly addressed the matter. Big thanks to Erica **!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 12, 2021

    From start to finish, the process was smooth. The AmeriFreight rep was amazing and answered my multiple questions and emails. I had specific pick up dates for two vehicles and AmeriFreight made it happen. Shipping was quick and the driver was able to deliver before the guaranteed timeframe. I would definitely use Ameri Freight again.

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    Staff

    Reviewed June 12, 2021

    Very happy with driver. Very nice and kept me informed. Would use him again. He had a great enclosed trailer with side door. Made it a safe way to get in and out of car. Thanks again for all your help. Thank you.

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    Customer ServiceStaffTimeliness

    Reviewed June 12, 2021

    Samantha has helped several shipments and each time has been extremely helpful. All vehicles arrived with no damage and on time. From the start contact with Samantha and the carrier was immediate and if we had any issues they responded right away.

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    CoverageStaff

    Reviewed June 12, 2021

    I bid for an open carrier truck. Initial bid 800 plus dollars. Final bid around 1600. Carrier brought covered trailer which partially explains the first bid compared to the final. The broker should be aware of these changes and alert the client. The final bid should have been in the 1100 to 1250 range for open trailer. The delivery and driver were satisfactory. FM for Kim

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    Staff

    Reviewed June 12, 2021

    Our Car transport was a great experience using AmeriFreight… from start to finish. Danielle was responsive and conscientious and our driver was great. Kept us informed all along pick up and delivery route. It’s the second time we’ve used this company and I would highly recommend.

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    Customer ServicePriceStaffRates

    Reviewed June 12, 2021

    The rep I dealt with was wonderful, very knowledgeable, and very informative. Her name was Samantha and she was on top of her game. Jeff, the driver, was outstanding as well. The man took very good care of my product and took care of me. He kept me informed and if I have any more shipments, he's going to be my first go-to guy. And everything considered in today’s market, I was treated fairly on price. I have used a variety of shippers and some of them was directly with the driver, and some of those drivers have gone on to bigger and better things. But I was very pleased with AmeriFreight. Samantha made this experience a really good quality one because I felt like I was the only client that she had.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 11, 2021

    I looked into three companies and ended up going with AmeriFreight because of the price and the speed. They were professional and they answered all my questions to the best of their abilities. They communicated with me every step of the way and the car came sooner than expected. It was in the same condition that I pretty much left it and the price I paid was a couple 100 more than what I was quoted, but it wasn't too off.

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    PriceRates

    Reviewed June 10, 2021

    AmeriFreight picked up a motorcycle for me in Texas and got it to me in three days. I’ve done a couple of different quotes from different options and I went with the cheapest one. And in the end, the price I paid was what they said I would pay. They were also on time in picking up and delivering the motorcycle.

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    Customer ServiceCoverageTechPriceStaffRates

    Reviewed June 6, 2021

    AmeriFreight's quote came in at a favorable number. The customer service was great. It was the winter. A lot of people weren’t going up North. So, there was a bit of problem to find me someone, but they did find me a carrier. And then the day before the carrier was supposed to come, they called me and said that the carrier, the truck through an axle, and he would not be able to get there. So she put the job out immediately again and had already secured me another vendor who would come that day to pick up the car. And he was in Austin, he was coming my way, had one extra slot on his truck. She was wonderful about immediately going out and remedying the situation, not leaving me hanging with no vendor and no truck.

    They were very responsive to me. And they were very helpful. We ran up against a big problem, and it could have been a disaster, but they stepped right up and got somebody new for me. That was very good. And the driver that I got was great because he went and met my son in the parking lot of Walmart to drop the car off. And he was there when he said he would be there. They also said to make sure my E-ZPass was not in the car at the time because they don't want it to trigger. Things you have to know. You just send your car off and you don't realize what's going on once it gets on that truck.

    It’s important that when you see the quote, to understand that's probably not what you would pay. Because that's the lower end of what they think is going to happen. It depends on if there are carriers available, and the carrier wants to take your job. So if there's no carrier and they have to entice somebody, then the price would go up. If you've got a lot of movement going to that area, or you've got trucks with room and they want the job, they might be a bit more competitive on the price. You're going to end up paying a bit more. Knowing that, you don't get dazzled by a low price. You keep in mind that you want to check reviews, and you would want to ask anybody you know who might have used somebody. Because those are the things that are important. You want to make sure the car is safe when it goes, that the driver has insurance, that your car is appropriately handled.

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    Customer ServicePriceStaffRatesTransparencyHonesty & Transparency

    Reviewed June 5, 2021

    AmeriFreight's reps were easy to work with and professional. Once I said I was interested, they replied right away with some more information and gave me updates on a regular basis. They were also very honest about the price. The final bid was higher than the initial quote, but it wasn't drastically higher.

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    PriceRefunds & PayoutsStaffRates

    Reviewed June 4, 2021

    I worked with Danielle and I was absolutely on board with everything. She even kept in touch with me after her work hours if I had any problems because I was questioning when the driver might be here. There was also a little confusion on the other party then, to how things were getting paid out. But as far as with AmeriFreight, everything was absolutely perfect. That's why I used them twice, because I was happy with them. The price was right and everything went exactly as planned for me.

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    PriceStaff

    Reviewed June 3, 2021

    The representative from AmeriFreight and the driver I dealt with were both great. The ending cost for the service was reasonable.

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    Customer ServicePriceStaffRatesTransparency

    Reviewed June 2, 2021

    I had an excellent experience with AmeriFreight, thanks in part to the representative, Brandon **, who assisted me throughout the process. He was transparent with how the operation and pricing works and readily responded to all of my follow-up questions. I would highly recommend working with this company if you need your automobile shipped within the U.S.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 2, 2021

    I spoke to Brandon from AmeriFreight several times and then other carriers, and he seemed like the guy I wanted to do business with. Having the transport set up was pretty much seamless. Once I have it done, that afternoon, they called and had somebody to pick the car up. So, it was pretty quick. I was at work when it was delivered but the driver kept me informed with emails and text and it went very good. I was well-pleased.

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    Contract & TermsPrice

    Reviewed June 1, 2021

    I had to buy a battery, don’t know what happen, but I had to take my car to Century B.M.W. twice, paid $165 to check it out, they said the key was left in the ignition and that cause the battery to go down. So I had to buy another battery, cost me $496. $165 twice, plus $496. Dorothy **.

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    Staff

    Reviewed June 1, 2021

    The woman from AmeriFreight I was chatting with was quite friendly and seemed knowledgeable. My car went from Florida to California. It was right on time. Everything went flawlessly. I was more than pleased. It was a great experience.

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    Customer ServiceStaff

    Reviewed May 31, 2021

    AmeriFreight's customer service was really good. I’d definitely recommend the agent who helped me. The driver seemed to be good at what he did. Everything ended up going well.

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    Contract & TermsPunctuality & SpeedStaff

    Reviewed May 30, 2021

    My experience with AmeriFreight was simply amazing. Knowing I was putting my Alfa Romeo in the hands of an unknown shipper was nerve-racking. However, it had to be done. I was moving from Pennsylvania to Florida. Brandon put us all at ease and explained everything. My friends, Ed & Peg in Florida, made all of the arrangements for me. The car arrived on schedule without so much as a scratch. Everything I had left in the car was still there. I would use Amerifreight again and I can't say enough good things about them. All of the positive reviews online are justified!

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    Customer ServicePricePunctuality & SpeedStaffRatesTimeliness

    Reviewed May 27, 2021

    What a refreshing experience! We moved across the country from Chicago to Phoenix and let me tell you, this company is incredible. From start to finish, not a single hiccup. Great communication and a smooth delivery within days of us arriving in Phoenix! How can you ask for more?! And the price- amazing. Thank you, truly. From the bottom of our hearts. Highly recommend this company to ANYBODY looking to keep your car safe and delivered quickly.

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    PriceStaff

    Reviewed May 26, 2021

    The rep was excellent and the quote that was given to me was about 90% accurate. The driver was a nice dude and when the vehicle arrived, it was in good condition. The reps stayed step by step of what they said. I recommend AmeriFreight.

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    Verified purchase
    Staff

    Reviewed May 25, 2021

    I was pleased with Amerifreight. The driver picked the car up in a timely manner and was courteous. He met me on time at a convenient location and the car was delivered in 3 days. I would use them again.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed May 24, 2021

    My car arrived days earlier than expected, in perfect condition. Very happy with results. They may not be the cheapest, but you get what you pay for. It took only four days from Florida to Colorado, and the people I had contact with were very courteous and helpful.

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    CoverageStaff

    Reviewed May 24, 2021

    Although the car arrived on time, my agent, I felt, turned her back on me once the deal was made with the carrier and then she reappeared once the 48hrs expired. Which was convenient because we were extorted by the carrier to accept a small amount of cash for damage to the vehicle. WARNING - Shady practices by all 3 entities involved, the broker (Amerifreight), the carrier (BNJ Transport) and the extra coverage for damages company (AFta). Telling my friends to avoid all three companies.

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    Customer ServiceStaff

    Reviewed May 23, 2021

    AmeriFreight equals outstanding customer service! Melissa was our point of contact at AmeriFreight and she is excellent at explaining the entire process and getting your shipment going. Once our driver was set, Melissa handed us over to Matt. Matt was also great at customer service. He kept us informed and was right on time at both the receiving and delivering ends for our shipment. If you need your vehicle to be on the move, then call AmeriFreight and it will be done ASAP and done right! Thank you again for your terrific folks, Melissa and Matt.

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    Verified purchase
    Customer ServiceHonesty & Transparency

    Reviewed May 23, 2021

    I was extremely satisfied with the service and communication. The company under-promised and overdelivered - would recommend them to anyone looking for an honest and trustworthy company with respect to handling my vehicle transportation needs.

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    PriceRates

    Reviewed May 23, 2021

    Thank you AmeriFreight for getting us through a difficult and distant relocation for our vehicles. You found us quality movers at a decent price and the move went through with ease. There aren’t many routes that are longer than ours in the lower 48, but these movers had our vehicles from the far NW to the deep SE in less than a week. Wow!

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    Verified purchase
    Customer ServicePriceStaffRatesTransparency

    Reviewed May 23, 2021

    I contacted AmeriFreight.net as a broker to access bids for various carriers to haul a vehicle 2,500 miles. I couldn't have been happier with their service & with the service of the carrier I selected. Samantha explained the industry & process very well. I received calls & forms & everything went off without any issues. Their fee was well worth what I paid, as AmeriFreight found an excellent carrier I probably would not have found at a price I probably would not have gotten, considering the high gasoline prices at the time. The carrier I selected provided excellent service & kept me appropriately updated. I would recommend AmeriFreight.net, especially if you are busy or have never shipped something before.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 23, 2021

    The folks at AmeriFreight were easy to work with and found me a driver for a less than routine route. They were fast and efficient door to door. The price was reasonable and lower than some others of the competition. I liked that there was no pressure and no commitment on my part until I was satisfied. I would recommend them to anyone in need of moving vehicles from one state to another.

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    Contract & TermsPriceStaffRates

    Reviewed May 23, 2021

    The service Sarah provided was fairly good but it took several weeks longer than expected and I did not get original price quoted $1,155, it cost me twice as much $2250. The car did arrive in good condition so grateful for that. The carrier was helpful and friendly. But overall cannot say I was satisfied with cost and timeliness.

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    Verified purchase
    Contract & Terms

    Reviewed May 23, 2021

    My car arrived before I did. Arrangements were made for me to pick it up the following day after I arrived in Las Vegas. I had no problems and was very satisfied with my experience. I have already recommended the company to a friend who is relocating to Long Beach, CA. HOPEFULLY, SHE WILL HAVE THE SAME TROUBLE FREE EXPERIENCE.

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    PricePunctuality & SpeedStaffRates

    Reviewed May 23, 2021

    Agent was extremely polite. However, it was difficult to contact the agent during the middle of the process, was usually left at voicemail during late office hours, or even regular hours. The process for arranging a carrier felt awfully rushed. For the uncertainty of the pickup date, the economy rate was too expensive in my opinion. Carrier used sophisticated condition reporting software, and safely transported the car. However, the car arrived one day after the latest estimate.

    Worked reliably enough.

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    Customer ServiceCoveragePriceStaff

    Reviewed May 23, 2021

    This was my first experience shipping a car, and overall, I was pleased with the experience. My primary contact was with Brandon **, and he was terrific. Answered all my questions patiently, explained all the shipping options and insurance options, and was excellent at communicating throughout the process. At the end, another associate stepped in to help, and I can't remember her name, but she was excellent too. The carrier, Yurko Express, was great. He showed up right on time, and his colleague had good communication with my sister, who was receiving the car at the end of the journey. The only downside was that the cost ended up being more than I was anticipating.

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    Customer ServiceTechPunctuality & SpeedMaintenance

    Reviewed May 22, 2021

    This was my first transport, and I don’t look forward to my next. Once the contract was signed and dispatched, two days went by with no contact. The transporter spoke broken English and it was difficult to coordinate the pickup with my elderly parents. They opened their schedules to meet the transporter only to be told last minute they wouldn’t make it until the following day. More cancelled plans the following day increased the frustration. I attempted to contact AmeriFreight for assistance, but the calls were not returned until after the vehicle was picked up.

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    PricePunctuality & SpeedRates

    Reviewed May 22, 2021

    AmeriFreight arranged moving my car from Ohio to California. I waited for about 10 days until they found a carrier at a good price (the first 2 offers looked too expensive to me, but the third was hard to beat). The service was very good. The move itself took 3 days. I highly recommend this company.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 22, 2021

    Your driver was supposed to call the day before the delivery, and called when he was 10 minutes away, and no one was there. When he did finally arrive a few days later, wanted a tip. Your customer service was non existent.

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    Staff

    Reviewed May 22, 2021

    I have never shipped a car before and the company helped me answering all my questions and more. Also something that I loved about this company is that I only had to talk to them and not 15-20 carriers that are trying to do business with you.

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    Punctuality & SpeedStaff

    Reviewed May 22, 2021

    Our car was picked up as advised and delivered in a timely fashion. Car was actually delivered earlier than expected and alleviated the need for us to rent a car upon arrival in Naples, FL. The driver of the carrier delayed his return to MA to accommodate our schedule. We were pleased with the service and would recommend to a friend.

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    Customer ServicePricePunctuality & SpeedStaffFollow-Through

    Reviewed May 22, 2021

    We started looking for vehicle transport and AmeriFreight was the first company to respond and have live interaction. When a transport bid came in, The cost was quite a bit higher than expected but given the current excessive demand we booked pick up. As scheduled, during a stormy day, the driver picked up our pickup truck with no problem. The expected delivery date was exactly as promised with no damage to vehicle. Would use AmeriFreight again with no hesitation.

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    PriceRefunds & PayoutsRates

    Reviewed May 22, 2021

    I was quote $895 to transport my van from California to Texas. and the final price ended up being $1811 — not remotely close to my quote. Unless this is remedied with a partial refund from Amerifreight, I am appalled and will be sure to warn others never, ever to hire Amerifreight.

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    Staff

    Reviewed May 22, 2021

    Your team did a fine job. I would highly recommend the agent and driver. Job was done on time and accurately and the car arrived in perfect condition. That's the goal and it was accomplished as expected.

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    PriceStaff

    Reviewed May 18, 2021

    The driver was a nice person. The quote and final costs were great for my last trip with AmeriFreight. It was a successful experience with them.

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    Customer ServicePriceStaff

    Reviewed May 17, 2021

    The rep emailed me and he was awesome. AmeriFreight also quoted us for the same amount we paid and it was a good service. The car got to the destination earlier than expected. There were no issues.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 16, 2021

    They made the car shipment completely hassle-free. Once I was ready to make the shipment, they got me a transporter within a few days. I was really pleased with the speed and the driver was spot-on with his communication. There was zero waiting. Everything was very thorough and organized.

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    PriceStaffRates

    Reviewed May 15, 2021

    Everything worked well and it was slightly cheaper and at a reasonable time. The final price was a bit lower than the other companies but it wasn't close to the initial quote, which I kind of expected.

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    PriceStaffTransparency

    Reviewed May 14, 2021

    I was very pleased with the service I got, even though it's kind of a last-minute booking. My representative was transparent in walking me through the process, how much it would cost, and what was my likely scenario of finding a driver. It went very smoothly. The driver took care of the car and he got here when he said he would. I was very impressed with the service and we'll be using AmeriFreight again to ship the car back.

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    PriceStaffEase of UseTransparency

    Reviewed May 13, 2021

    The experience with AmeriFreight was great. It was easy to use and the rep was helpful. The quote was similar to the final cost. It was very transparent. The driver got the job done and everything’s good.

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    Verified purchase
    Staff

    Reviewed May 12, 2021

    I would rather have been contacted a little bit less by AmeriFreight but other than that, it was fine. It would have been better though if the driver could have figured out before we were supposed to meet that he couldn’t come on our street. But he found another place 15 minutes away, which wasn’t terrible.

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    Customer ServicePricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed May 11, 2021

    I listed at least six companies and AmeriFreight seemed to be the most reliable amongst the others when I was looking at the reviews. They were also very responsive and helpful to all my questions. The lady, who was my customer rep, was very honest and straightforward in terms of what can I expect, and I was 100%, very comfortable. She was helpful helping with the shipment of the cargo. She wasn't hiding any costs and she explained to me the whole process. She mentioned to me at the beginning that if the transportation companies are increasing the price then I may need to wait or the prices may go up. She told me that this is based on the current market price, which can go up or even down. In the end, there was a very minimal difference between the quote I got and the price.

    The driver called and said to me when I should expect him to arrive to the delivery location. Once he arrived, he called me again that he's here, and I could go pick up the car. He unloaded the car and asked me to sign the paperwork. The Cadillac Escalade was in a very poor condition, but it wasn't transportation company's fault. Unfortunately, the dealership in Colorado Springs left a huge mess in the car. From transportation company's perspective though, they did a good job. There were no additional scratches or dents on the car. I was pleased with the service. I would definitely recommend AmeriFreight for a friend if they want reliable service.

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    Customer ServiceStaff

    Reviewed May 10, 2021

    AmeriFreight did what they told me they were going to do. They transported my car for about 1,200 miles and the driver, Tom, was responsive. Right now, I have to transport my car back and I was looking for the person I dealt with there. I looked through my phone log and I found what I believe is her number. Then I texted her this morning asking if she was the person that I dealt with and that I needed to move the car again.

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    PriceStaff

    Reviewed May 9, 2021

    AmeriFreight did a great job the first time so we used them again. This time, they did the transport in a day sooner. The gentleman that did the pickup was very professional and the final cost was exactly what AmeriFreight said it was going to be.

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    Customer ServiceStaff

    Reviewed May 8, 2021

    We used AmeriFreight for some shipping this year and the drivers were great. The communication was fine and how long it took was all reasonable.

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    Customer ServiceStaff

    Reviewed May 7, 2021

    I called other companies but AmeriFreight fit my timeline a lot better. I appreciate the process. It really went smoothly. The driver was nice and very professional too. We love doing business with AmeriFreight and if we ever need to move a car again, we would be happy to use them.

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    PricePunctuality & SpeedMaintenanceStaffRates

    Reviewed May 6, 2021

    I heard that AmeriFreight kind of searches other places and get you the cheapest price. I went with them and it worked out. It was my father who did the pickup and he said everything went well. There was a little miscommunication in the delivery, something about the truck having broken down and if I could meet them a couple cities away. But they ended up coming here later that evening and it was fine for me.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed May 5, 2021

    The service representatives were lovely. However, the driver was a little weird. I must have provided the wrong phone number or the wrong phone number was provided to him. I did arrive a little late and he was a little upset. I asked him where the car was and he said that he wanted to see the money first. I showed him the money and he walked over to the car. Then he just took the money and left. If I were to give it a rating, it was a 5 out of 10.

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    StaffHonesty & Transparency

    Reviewed May 4, 2021

    My experience with Amerifreight was excellent. Melissa ** made the process simple and helped answer all my questions. There were no hidden fees and everything was clear on what I needed to do on my end. I would highly recommend Amerifreight for all transport needs.

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    PriceStaff

    Reviewed May 4, 2021

    The quote was fairly accurate. It was more because I wanted the transport faster. The driver was very helpful.

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    PriceStaffRates

    Reviewed May 3, 2021

    I had an amazing experience with AmeriFreight. They brought my car in a good amount of timing for the best price and there was no damage to it.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 30, 2021

    All the communication was good. The only thing that could be improved was the initial quote was way lower than the final price I paid. Later, they explained that the initial quote was just the minimum price, but I didn't know from the beginning that was the minimum price. Other than that, everything with the driver was good. AmeriFreight was trustworthy in transporting the car.

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    TechStaffHonesty & Transparency

    Reviewed April 27, 2021

    BEWARE!!! Dishonest fraudulent company! I’m a driver/independent contractor who didn’t get paid by this company!!! Please do not support dishonest people and fraudulent companies!!! I was dispatched to deliver a 1971 Ford Mustang and this company agreed to pay 800$ and on a delivery customer only had 700$ and Amerifreight promised to pay a 100$ difference in 3 business days! It’s been 3 weeks and they just keep ignoring me.

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    AmeriFreight Auto Transport
    Response from AmeriFreight Auto Transport

    This review is completely untrue and upon looking into the matter, it was left by a competitor using dishonest tactics.

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    Staff

    Reviewed April 22, 2021

    Everything I needed to know, I asked the rep. It was good. I had no issues whatsoever. When the driver couldn't come by me because the West Seattle bridge was damaged, I drove over, so it wasn't a problem. Everything was good. I would recommend AmeriFreight.

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    Customer ServiceStaff

    Reviewed April 21, 2021

    The customer service reps I worked with on this vehicle transport were great. Everything was explained and I even made a mistake on the paperwork, they caught it and helped me correct it. Bonnie ** educated me on the process and walked me through every step. Everything went great, I was kept up on each and every offer to ship. Could not be happier with their service and the end transporter, Entrusted Auto Transport Inc. did an excellent job. Wonderful personnel to deal with at both companies. Very Happy.

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    CoverageMaintenance

    Reviewed April 19, 2021

    The carrier, "All In Faith", pointed out the minor damage to my vehicle and immediately sent me a check to cover the repair. There was some anxiety because the carrier was not identified until one day before the transport was needed.

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    Staff

    Reviewed April 17, 2021

    David G my agent was fantastic, I had a little traveled route and he worked day after day to find a carrier for me. Our transporter was great too and helped cut our drive down by meeting us a bit closer. They took the pain and worrying out of this whole process. It was the first time I shipped a car but I won't hesitate to do it again.

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    Customer ServicePriceStaff

    Reviewed April 17, 2021

    The customer service and support team was very responsive and professional. It did take a while to find a carrier, but that wasn’t surprising given the route. It did end up costing quite a bit more than the estimate I was given. The actual carrier was kind of disappointing, missing the pickup time by five hours and the drop off time by about a day. These issues were with the carrier, not with the team at AmeriFreight. The bottom line is that the car was delivered safely, it just took a while.

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    Punctuality & SpeedStaff

    Reviewed April 17, 2021

    Having never done this before and I was literally going coast to coast, David ** was friendly, informative and very helpful through the entire process. Whenever there was a question he answered promptly and professionally. I highly recommend this company!!

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed April 17, 2021

    I was very hooked on the fact that using AmeriFreight was so much cheaper than all of the other places I have looked online. Then when I spoke to AmeriFreight about details, they said, “Well, we hope we can get that price.” At first I was like, “Oh **, is this a scam?” But because we had plenty of time and we were under no pressure to be able to ship our cars, we were able to get that inexpensive price. And it happened within a few days. It was great. There was a big problem with the delivery of the car in that the driver who had transported the car had damaged it extensively. However, AmeriFreight was very responsive, as was the driver. The driver took care of it completely. AmeriFreight was responsive in checking in the entire way. And they had excellent customer service.

    They're a coordination service. They don't have their own trucks. So they look for all of these drivers who have little spots available on their rigs. So if you can be patient, you can wait for the right rate to come along that matches the price that you're looking for that they initially quote you. And there was enough respect between the driver and AmeriFreight, that the driver wanted to make sure that they were doing right by me in order to maintain the relationship with AmeriFreight, which also says to me that there's a positive relationship going on between the umbrella organization and the contracted drivers.

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    Staff

    Reviewed April 16, 2021

    I had AmeriFreight transport a car from the East Coast to the West Coast. It took about nine days. Their rep was good.

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    StaffRates

    Reviewed April 15, 2021

    AmeriFreight provided the service that I needed in a short period of time at the rate that was available. They were able to help me out. It was a third-party company that did the pick up and delivery and the gentleman was very informative and very thorough and kind.

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    Customer ServiceStaff

    Reviewed April 14, 2021

    The carrier was delayed by two days to pick up my vehicle. Had to follow up with dispatcher of the carrier multiple times to get any info about where my car is. Amerifreight agents are courteous and informative but needs to improve on follow up and informing in case of any delays due to the carrier. Vehicle was in good condition though.

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    Staff

    Reviewed April 14, 2021

    I worked with your representative Stephen ** and he did an excellent job of addressing my needs. He was informative throughout the entire process and worked me with on getting my vehicle shipped across the country smoothly and with little stress.

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    Customer ServicePriceStaffRatesFollow-Through

    Reviewed April 14, 2021

    They made is SO EASY. Great customer service, wonderful follow through. Totally worth it and very competitive on pricing. The reps made sure to not skip a beat, if one was off for the day the others would pick up where they left off. Great work flow and arrived in perfect shape.

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    Punctuality & SpeedStaff

    Reviewed April 13, 2021

    Virginia was very helpful throughout the whole transaction. She was very responsive from the start to finish. The shipment was on schedule. The transaction was professional, clean, and on point. I would love to use Amerifreight again. Highly recommended for anyone. Thanks!

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    PriceStaffTransparency

    Reviewed April 13, 2021

    The rep Stephanie was great and very responsive, upfront, and transparent. The cost was also exactly what I was told it would be and they delivered the car sooner than expected. It was in good shape too.

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    Customer ServiceMaintenanceStaff

    Reviewed April 13, 2021

    The delivery was timely and the communication was good. Maleah was very helpful and followed up with me about the car. I very much recommend Maleah, she helped me reschedule the trip when the original date did not work out.

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    Customer ServicePriceStaffRates

    Reviewed April 12, 2021

    The final price to ship was $1000 more than I was initially quoted. This was a little disappointing. Other than that, I'd say the communication with the broker and driver was good. My vehicles were picked up and delivered in a timely manner. Other than a lot of road grime, both vehicles appeared to have arrived unscathed.

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    Customer ServiceTechPunctuality & Speed

    Reviewed April 12, 2021

    The reason I said I was unhappy it’s was for the company that took the order on my car. It was late. Their truck broke down. Communication between the company and I was terrible. When I called you guys to please call and ask where was the location of my car. They picked right up for you guys but ignored my calls and messages. I hope you guys never contract out to that company ever again. Melissa was very nice to me and she made me feel comfortable enough to use your services. I’ve never had to transport a car before. Melissa reassured me things were going to be ok.

    I hope I never have to deal with that company again but will use AmeriFreight again. That company's communication skills were TRASH. When you have other people’s property you just can’t ignore calls and communication is KEY for a successful business. Thank you Melissa!!! Unfortunately since you guys broker out it’s not fair we have to base this off of that company's half ** job. They did take off 100$ for being late a whole day which my daughter had to catch a ride back to college since her car was not here on time and there should have been a backup truck or something to ensure delivery ON TIME!

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    Customer ServiceCoverageTechStaffTimeliness

    Reviewed April 12, 2021

    My vehicle was delivered from CA to FL damaged as mentioned in the subject. AmeriFreight gave me the Certificate of Liability for CLP Auto Carriers LLC (a contractor for Amerifreight), however the certificate of liability doesn’t have any information on how to contact the insurance company to file a claim. I’ve tried to contact CLP Auto Carriers LLC, the driver never picked up his phone, and after a few more tries, it seemed to have been disconnected. Another number I tried calling, said that they would call me back. Since I never heard from them, I tried calling back, but as usual, no answer. I’ve left about two voicemails, and had received no response. Next I contacted Amerifreight, they simply told me that they have done all they could by giving me the certificate of Liability (which has no claim information on it).

    At this point I’ve become very frustrated as Amerifreight hung up on me. This is very unprofessional!!! It seems really shady that Amerifreight would even consider contracting companies without a legit certificate of liability. I’ve called the only number on the certificate of liability, and all I got was a dead end with the representative who said that he could not help me, and that he was only the agent who sold the insurance policy. Amerifreight needs to verify, and make it mandatory that all auto carriers who contract with them include an insurance claim phone on every Certificate of Liability. In cases like this, Amerifreight should be held liable for negligence in collecting all necessary claim information required on a Certificate of Liability to file a claim. I DO NOT recommend Amerifreight to anyone who wants their vehicle to be transported with assurance that their vehicle will be taken care of!!!

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    Customer ServicePriceStaff

    Reviewed April 12, 2021

    I would definitely consider using AmeriFreight again in the future if there was ever a need to. The person that contacted me reached out via email, and we corresponded all through email. I called her once to get clarification on something as well. There were three different choices that I had, and I went with the middle one, where the bid would have been accurate based on availability. Things went very smooth and easy and the quote was accurate. The driver dropped the vehicle off, and there were no issues there. He was very cordial and helpful too.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 11, 2021

    The driver and his professionalism were outstanding. The vehicle arrived on time without any problems. My only problem is with AmeriFreight’s marketing model. They initially quoted me a target cost of $750. Two days prior to the day I had to move my vehicle, they said they had a single bid of $1400. With no place to turn, I pretty much had to accept the bid. I checked several other brokers when I was first looking into shipping. In hindsight, their offers were much more realistic to the final price I paid than what AmeriFreight gave me. The agent told me that unlike other brokers, they don’t lock customers into a price at booking so customers are able to turn down a bid if it doesn’t meet their expectations. Had I known that the quoted cost was going to be so different from the actual, I would have gone with a different broker earlier on in the process. I’m still not happy about being put over a barrel so late in the game.

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    PriceRates

    Reviewed April 11, 2021

    It was a good experience, for the price was competitive and the vehicle could be picked up on the day I chose. Delivery from Kansas was only three days. The car was in very good condition on arrival. Will consider AmeriFreight in the future.

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    Punctuality & Speed

    Reviewed April 11, 2021

    Tried to ship a 2 ton truck from Palestine TX to Sacramento, CA. Waited a month for someone to take the load. I couldn't see what they were bidding per mile but I suspect it was too low. Samantha ** with Amerifreight had the load shipped within 12 days. She got it done where the others couldn't. Thanks again Amerifreight!

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    PricePunctuality & SpeedStaffRates

    Reviewed April 11, 2021

    Positive experience all the way around. Car was picked up within a couple days of placing order and was delivered across the country exactly on schedule within week in perfect condition. Professional driver and truck, fair pricing, and great coordination by Amerifreight. Highly recommend.

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    Price

    Reviewed April 11, 2021

    Ms. ** was orderly and timely in providing the best quote for our cross-country transport. She kept us informed and made herself available after hours when our vehicles were stuck in the Mid-West snow storm. We will definitely contact her when we require another vehicle transport.

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    Customer ServicePunctuality & Speed

    Reviewed April 11, 2021

    Great experience. Car was delivered safely and ahead of schedule. It was delivered right to my doorway instead of having to meet the transporter somewhere to pick it up which was GREAT. Melissa called ahead of pickup and after delivery to ensure everything went smoothly. Transport from Florida to Washington State. Thanks!

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    PriceStaffRates

    Reviewed April 11, 2021

    They dropped off the vehicle seamlessly. The driver drove them off the truck and left them carefully in the street and then we just drove it into the driveway so it was a pretty easy experience. The vehicle was also fine from the transport. There were no scratches. I was able to take pictures before and after, so everything was as it left. Their service was worth the price.

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    Transparency

    Reviewed April 10, 2021

    I looked at a few companies for moving my daughter’s car and Amerifreight had great reviews. They do things a little differently which saved us money. Everything went very smoothly. The car arrived on time and we were kept updated on its arrival time. I wouldn’t hesitate to recommend Amerifreight.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed April 10, 2021

    I chose AmeriFreight based on their independent online reviews and their pricing quoted to transport a vehicle from Florida to California. I really appreciate the follow up and customer service I received from AmeriFreight all along the way. Their customer service representative, Jeremiah, stayed in constant contact with me to ensure the transport was going smoothly and on time. I ended up paying a little more for the transport that initially quoted due to additional insurance I purchased, but I feel it was well worth it.

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    PriceStaffRates

    Reviewed April 10, 2021

    Erin found a truck going my way in a couple days and the price was lower than I expected. The driver was courteous and very careful loading the car. He took a half hour to make sure it was secure. The car got to the other end faster than predicted and it was in perfect shape. Thank you!

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 10, 2021

    I worked with Erica to ship my car across the country and it was a great experience. AmeriFreight was able to provide me with excellent customer service, was able to make it a quick process, and had the best price available for the transport. I am very satisfied with the service they have provided.

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    Staff

    Reviewed April 10, 2021

    Transported vehicle from Sonoma County CA to North Carolina. All went as described with no problems. The transport driver, James, was excellent. He went out of his way to make delivery during a weekend. Vehicle was in perfect shape as picked up when delivered.

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    Punctuality & SpeedStaff

    Reviewed April 10, 2021

    They picked the cars up when promised and delivered them 12 hours early! The driver was carefully and took good care of the cars loading them to their destination. Superb work. Careful attention to detail! I will be using Amerifreight again.

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    CoverageStaff

    Reviewed April 10, 2021

    Hi, My experience with Jeremiah ** has been wonderful. He is a very kind and patient man. He really made this experience for me. I was very wary of the truck driver after he loaded my truck onto his flatbed, but Jeremiah smoothed my concerns informing me they had insurance to cover any damage that he may have caused on my vehicle. Thank you Jeremiah!!

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    Staff

    Reviewed April 10, 2021

    I don't know how often AmeriFreight deals with shipping to Alaska, but I'm very happy to have found the company. They helped me get a vehicle to Washington state for its trip on the barge to Anchorage. The next time I need to ship a vehicle, this company is the first on my list. Highly recommended, and thank you. See you next time.

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    Staff

    Reviewed April 10, 2021

    They provided awesome service. They keep you in touch and let you know of any changes or problems that occur. Let's face it. Your car is important and you want to be sure it's in reliable hands. A very friendly staff too. I would absolutely use them again.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 10, 2021

    When they told me the quote, they should’ve told me the quote along with their fee. They just told me what the quote was. So, they called me, "We need a $200 fee." I knew there was a fee but I thought that was included in the quote. But everything was good. It was also done very quickly.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaffRatesTimeliness

    Reviewed April 9, 2021

    Amerifreight was the first one that was available to get the car the next day. The rep kept calling me back and told me one of their drivers bailed out but she really worked on it. She found one that was able to come around 9 o'clock on a Friday night and she felt much better about that. I couldn't thank her enough 'cause I needed the car pretty quick. I do like that I have the option to use open trailers or enclosed trailers and I can choose different rates. I'm definitely gonna use Amerifreight in the future.

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    Punctuality & SpeedStaff

    Reviewed April 8, 2021

    The one big issue where the car was supposed to be delivered to is, for whatever reason, Atlanta doesn't allow trucks that size to deliver there. The first time we used Amerifreight, the driver was six hours late which made my daughter drive an hour away at 10:00 o'clock at night to a roadside to pick up her car, which is very dangerous. We wanted to make sure that didn't happen. The guy this time was aware of that and he was there on time. It was closer, but it wasn't to the location because of the rules. The car got there and there were no scratches. I was happy with Amerifreight.

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    Staff

    Reviewed April 7, 2021

    It was great with the rep and it was seamless with the driver. I would recommend Amerifreight.

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    Customer ServiceContract & TermsRefunds & PayoutsStaff

    Reviewed April 6, 2021

    The gentleman that I worked with was wonderful. I just had a little issue on the backend when they were picking my car up to return it back to Nevada. They gave me a three-hour window. I was staying in a motel and I needed to be out of the motel by a certain time. 15 minutes before the final three hours were up, I called to get a status check. They said, “He's not going to be there now till midnight.” They could have called me before that to let me know so I could have tried to make arrangements. Then the rep told me, “Just leave the car keys there. They'll pick the car up.” That's really bad information to give anybody - to tell them to leave their car. The rest of the experience was fabulous. I would definitely recommend Amerifreight, just not the person on the other end that was giving out bad information for them.

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    Customer ServicePriceStaff

    Reviewed April 5, 2021

    The quote was accurate and the rep was very good at communicating. It was very clear. I also got a message saying that the car would get there on a certain day at a certain time. On that day, I got a call and I met up at that place to pick it up. It was very easy.

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    Punctuality & Speed

    Reviewed April 4, 2021

    I dealt with the same person each time I used AmeriFreight. Her name is Samantha and she was fast. Great service.

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    PriceStaffRates

    Reviewed April 3, 2021

    The reps are very knowledgeable and they answered all my questions that I asked them about. My courier driver was also super nice and helpful. This is my first time to ship a car and he got me set up to where I needed to sign. There was no damage to the vehicle, no scratch or anything else. Plus, the quote was reasonable and 100% accurate. It was a good price.

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    Staff

    Reviewed April 2, 2021

    Everybody was polite, helpful and explained the process to me as much as they could. AmeriFreight is a good company. Go ahead and go for it.

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    CoveragePriceStaff

    Reviewed April 1, 2021

    I left my vehicle with a friend of mine and the driver have stated that, “We're coming out this time. We’ll let you know when we’re like 30 minutes out.” They notified my friend and then they notified me when they were almost arriving at the destination. My car had some dust and dirt, but I don't think it could be any better, especially with an open container. I also purchased the 100 extra insurance, and putting that on to the initial quote, there was a difference of little over 500. If you need to ship a car, AmeriFreight is on point. I've already recommended my brother who just shipped his car last Friday.

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    Punctuality & SpeedStaff

    Reviewed March 31, 2021

    The AmeriFreight rep gave me the information for the carrier. The carrier then contacted me and scheduled the location to pick up the vehicle. The only thing that I didn't like was that I had to meet them about a mile away from my house to give them the vehicle. But I do understand. They have a very large vehicle and they can't park it on a street with driveways and block people’s driveways. Then we had the vehicle delivered to someone else because my daughter was not there at the time, and they did keep in contact with that individual as far as delivery.

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    Customer ServicePriceStaff

    Reviewed March 30, 2021

    AmeriFreight is not cheap, but they're one of the cheaper ones. I talked to their reps for a good 30 minutes and they answered all the questions. They were good about everything. I called the people and they gave me the driver’s number. Then he called me when he was 15 minutes out and then he pulled up. All the communication was there, so everything was really good.

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    Customer ServicePriceRates

    Reviewed March 29, 2021

    I looked at four companies and chose AmeriFreight for the price, and they got back to me first. The quote I agreed to was fair and accurate. The car also got to the destination and it was dirty, but other than that, it was okay. The people receiving it were happy.

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    Sales & MarketingPricePunctuality & SpeedStaffTransparency

    Reviewed March 17, 2021

    The sales rep was upfront about their services. She was very detailed in her explanation. The initial quote was low, but she told me it would be. Then when the final came in, it was about what the others had, which she prepared me for. So that was good. The pick-up was good, it was just really late. Then the delivery was a last-minute change. Thank god I had a co-worker that could drive me from the airport out about 30 minutes away from where it was supposed to be delivered so that I could pick up my vehicle. Because I live in Virginia, they're narrower streets and the car carrier couldn't get in. But I didn't know that until after they picked up the vehicle. So that was a little disheartening. That wasn't anything the rep could handle, but the car carrier needed to make that clear.

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    PriceTransparency

    Reviewed March 16, 2021

    AmeriFreight was really open. I had a good discussion with them about the how and what. They were updating me with the quotes. It was definitely worth it to pay the extra fee to let AmeriFreight handle the transport of our car from the West Coast to the East. It all was a positive experience. In the end, the cost ended up a little bit more expensive than I thought. But the service AmeriFreight provided as an intermediary was pretty good.

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    Customer ServicePunctuality & Speed

    Reviewed March 15, 2021

    Melissa with AmeriFreight quickly responded to our inquiry about transporting our car from WA to NC and found an auto carrier within our budget within a few days. She answered all our questions about the various options and was readily available throughout the entire process. This was our first time transporting a car, and we were satisfied with the experience from start to finish.

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    PricePunctuality & SpeedStaffRates

    Reviewed March 15, 2021

    Our agent Brandon was very helpful and informative. He explained the process accurately and we got a good price. Car arrived a little late due to snow but arrived in great condition. We were very happy with the service we received.

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    Customer ServicePunctuality & Speed

    Reviewed March 14, 2021

    I would recommend AmeriFreight to anyone needing to transport their car. They were in constant communication with me and were very conscientious of my tight budget. They were also very nice and pleasant to speak with. My car arrived safely and quickly. I'll definitely be using them again if I ever need to transport another car.

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    Staff

    Reviewed March 14, 2021

    Believe me, this is the only transporter you want to use if value your bike. I started with one firm, but was glad to bail after numerous delays. AmeriFreight was a savior!! The pallet system and depot transfer is the way to go. Very professional -- the man who secured bike to pallet was a pro!! A++++.

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    PriceStaff

    Reviewed March 14, 2021

    I was a little apprehensive about the entire process of shipping my car across the country, but I was pleasantly surprised about how easy the process was. My car arrived safely and the driver we worked with was great! No hiccups along the way, although we did pay more than what was quoted.

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    Tech

    Reviewed March 14, 2021

    The dispatcher was great. He made things simple for me. The contracted carrier service was efficient but I didn’t like have to drive to meet him on both the pick up and the delivery. I would have appreciated a more concierge service. My car arrived in the same condition I left it in. I had my car writhing 5 days or the pick up.

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    Customer ServicePriceStaffTimeliness

    Reviewed March 14, 2021

    This is one of the best experiences. I worked with Baylee ** at AmeriFreight and everything was done in a matter of hours. I reached out in the morning and she got back to me within hours that a carrier is available to pick up the vehicle next day morning. She charged the minimum $$ of the quote. It was all booked within hours. The vehicle was picked up in Dallas the next day morning and was delivered in Los Angeles 2 days before the promised date. The driver was super nice. A+ service from the beginning to the end.

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    Customer ServicePunctuality & Speed

    Reviewed March 14, 2021

    Car shipping of my WRX from Columbia, MD to San Jose, CA was fast, safe and efficient. AmeriFreight and car shipper CA Auto Express maintained communication all throughout the travel from East to West to delivery destination. Great customer service.

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    StaffRates

    Reviewed March 13, 2021

    Absolutely first rate experience start to finish. Even with winter weather cross country, my driver had my car delivered in 2 days less than expected NC to CA. I’m happy I did my homework and trusted the reviews and my gut. Flawless. Would highly recommend.

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    Customer ServiceStaff

    Reviewed March 13, 2021

    It all worked out well. The folks I worked with were good, clear and friendly. The driver was able to get back to me and traveled 3 days showing up on time. There were no problems with the delivery. Thanks so much.

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    Staff

    Reviewed March 13, 2021

    AmeriFreight representative was good to work with and helpful; however, the carrier had trouble loading the vehicles properly, to include driving the classic car off the tracks. Delivery did not happen on the timeframe expected; we understand there were weather complications due to severe winter storm causing the driver to have to go back to TX and our vehicles to stay in storage. We did receive the vehicles in good condition.

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    PricePunctuality & SpeedStaffRatesTransparency

    Reviewed March 13, 2021

    I arranged for my mom's car to be transported and used AmeriFreight. They seemed to be competitive in price. The people I spoke with seemed knowledgeable, responsive, and transparent. They let me know everything that I needed to know and were proactive too. They tried to educate me on the process. Aside from AmeriFreight, I had gotten a quote from a local mover who would also move the cars. But he would do it by finding a subcontractor. The price I got from Amerifreight seemed fair and a little cheaper than if I had gone with the group moving the furniture. I eliminated the middleman and I felt confident that I was getting a better price. I knew the process. It wasn't going to be too much of a hassle to have a second point of contact. Everything was just fine and really fast.

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    Customer ServicePriceStaffRates

    Reviewed March 9, 2021

    We emailed back and forth. Then, the rep gave me his own number, so that I could just tap him regarding all the questions. Then, I got an instant reply. That was good. There was another company that I tried and then, it took a while for them to get a reply to me. So, all my questions couldn't be answered for a very long time. AmeriFreight was more convenient communication-wise. Price-wise, it was also reasonable. It was a good experience with them. It took a short amount of time to get my vehicle delivered across the country.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed March 8, 2021

    AmeriFreight was prompt in their response and their rates were good. The rep answered anything that I had questions about, so she was good. Everything was good with their process. However, when the vehicle got here, it was dirty, but that was because of the weather, which was totally fine.

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    PriceHonesty & Transparency

    Reviewed March 7, 2021

    I like that the person I spoke to at AmeriFreight was very honest about the process. I was given three potential quotes, a lower-end quote, a mid-range, and a high-range. It was $800, $1,000, and $1,200 respectively. I was told that we could most likely get the cheaper one. But it ended up being the middle one so the cost was a bit higher than what I expected. Overall, the service was pretty good.

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    Customer ServicePriceStaff

    Reviewed March 6, 2021

    I looked at five transport companies and opted for AmeriFreight because of their expeditious response. We did email and phone communication. The quote they provided was very competitive and very accurate. The truck driver and I met at the Walmart parking lot. He unloaded the car for me, walked around, ensured everything was good then handed me the keys. The car was transported from New York to Florida and that took two or three days. AmeriFreight is a great company.

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    Customer ServicePricePunctuality & SpeedOnline & AppStaffRates

    Reviewed March 5, 2021

    AmeriFreight's prices seemed more reasonable and their website was very good. Their rep was communicated everything very well and was upfront. She told me exactly what would be happening, when it would be happening, and who I should expect a phone call from. She was fantastic. The man who picked up and delivered the car was very professional. He showed up when he was supposed to. He delivered the car and he contacted us several hours in advance. He was great. There was even an ice storm going on during that time period and he was still able to deliver the car as scheduled. We were very pleased and I would recommend AmeriFreight.

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    PriceStaffRatesTimeliness

    Reviewed March 4, 2021

    AmeriFreight gave me quotes and told me what they needed to know. The price was about a third more than the quote because it was like the next day. I was kind of pressed so I didn't have time to try and look for something else. But everything went great. I shipped three vehicles and everything made it with no issues. A few days after the driver picked up the vehicles, he was at the destination.

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    PriceRates

    Reviewed March 3, 2021

    AmeriFreight sounded reliable and their guy was nice. I looked at all the reviews online too. Their quote for 2,500 miles was high but it worked out. The pickup and delivery went smoother than I anticipated it would. As long as the price is right and their quotes are comparable, I'll probably go with AmeriFreight when we move again.

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    Customer ServicePriceStaffRates

    Reviewed March 2, 2021

    I purchased a car from someone in Louisiana and I live in Maryland. A friend of a friend had used AmeriFreight in the past so they recommended them. Customer service was responsive and they provided me with the information I needed to know. I had done some research online about other companies as well. I saw some reviews with transport services quoting one price and it ended up being another price when the car was delivered or there were damages to the car. I had some of those concerns and I was wary. But I didn't have any of those issues with AmeriFreight. The price they quoted me was what I ended up paying. Another thing that I read about was the car not being delivered when they said it would be. But my car was delivered on the date and time within the half hour of when AmeriFreight said it would arrive. It was a pleasant and positive experience.

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    PriceStaff

    Reviewed March 1, 2021

    Our car was safely transported across the country. The driver was flexible with pick-up and drop-off times, which was very helpful. We were also able to include a small number of items in the vehicle. The cost was higher than the original offer but I could understand due to the circumstances last year.

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    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed March 1, 2021

    I looked at three transport companies online as we had two cars that we needed to ship out. I chose AmeriFreight because they got back to me fastest. The transport was under 3,000 miles, from California to Georgia. It was a good haul. The guy that picked our cars up was really nice. We had to get an Uber from the pick-up spot to go back to our house and the guy let me use his Uber in his phone because I was having trouble with the app on my phone. He was great. My son then picked the cars up on this end in Georgia. He overslept and there was a little issue. He called the driver and begged the guy to stay where he was. My son and a couple of his friends drive out and picked up the two cars. The driver was pretty cool about that.

    The cars were picked up on the day they were promised to be picked up and everything was delivered on the time. The cost ended up being a lot more than we thought but it wasn't too much of a surprise. They wanted to take the cars a week earlier than we wanted and it would have been cheaper then. But we ended up having the cars taken during the Christmas week and we were told that's one of the most expensive weeks. Overall, AmeriFreight was great and I would recommend them. We have friends moving out to this area in December and they have two cars so we might use them again.

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    Customer Service

    Reviewed Feb. 28, 2021

    I purchased a vehicle and needed it transported 1,800 miles. The setup process with AmeriFreight was very easy. I made a couple of phone calls and they followed up very well. They responded to text messages. It was a very smooth process and I was very pleased. The transport took 8 to 10 days.

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    Punctuality & SpeedStaff

    Reviewed Feb. 27, 2021

    I had a great experience with AmeriFreight. Baylee was helpful and in contact with me. The driver arrived on time to pick up the car and delivered it early to the destination. I would recommend using AmeriFreight to transport your vehicle.

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    Customer ServicePriceStaffTransparencyCommunication

    Reviewed Feb. 27, 2021

    AmeriFreight shipped my vehicle from California to Texas and everything was good. We talked with their rep on the phone a couple of times, exchanged some emails, and they kept me updated. They told me how much it was gonna cost, the deposits and how to pay the shipper. The final cost was pretty much the same as the original quote. There was no damage to my vehicle when it was delivered. Everything seemed pretty straightforward with them.

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    Reviewed Feb. 26, 2021

    This is the 4th time I've used AmeriFreight and Samantha ** ALWAYS gives me wonderful service. She stays with you throughout the process, Pickup and delivery. One time we had trouble meeting the carrier for pickup and she immediately solved the problem.

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    PriceStaff

    Reviewed Feb. 26, 2021

    AmeriFreight was pretty affordable and they also had good reviews, so I went with them when I moved across the country from California to Massachusetts. Everything was helpful and seemed pretty straightforward. They gave me a couple of options and I kept turning them down. Then one of them was about $200 more than the quote they gave me. But it was getting close to that time, so I just took it. It was a little more than expected but still a good deal. The driver was really sweet. Also, I was able to put a couple of personal items in the car, which was very helpful.

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    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed Feb. 25, 2021

    I worked with Samantha ** for this order. Of all the places I quoted, she was the only one who immediately responded and had a truck ready to pick up my car for the next day. In addition, she always kept me informed and even answered questions during her days off. Samantha was always professional and friendly - excellent customer service from Samantha. The drivers from the truck were very polite and professional as well. Excellent, quick and affordable service. I would highly recommend them and I would use them again for sure.

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    TechPricePunctuality & SpeedStaffRates

    Reviewed Feb. 25, 2021

    My experience with AmeriFreight was excellent. They quoted me what they thought the price would be. The rep came back with a number that was higher but it was comparable to what other transporters were taking. I was pressed for time then because I needed to get the car to Boston and I wanted to be sure that piece of the move was taken care of. I paid them an extra $400. AmeriFreight as the broker can't guarantee what the actual transporter is going to charge. In retrospect, the cost was probably comparable to what I would have paid if I had waited. The movers arrived on time and took good care of my car. Everything arrived safely and on time. The car was in great shape and there was no damage.

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    Customer ServiceTechPriceStaffRatesTransparency

    Reviewed Feb. 24, 2021

    I went with Amerifreight based on a referral. I dealt with one of the ladies via email and she was very thorough and responsive. Before the vehicle was picked up, I got a call from a guy a couple times to coordinate the transaction and finalize stuff. They delivered it to the wrong spot though. We had an original drop-off location of Telluride, Colorado. We were having trouble getting a vendor to pick it up so they changed the drop-off to Montrose which is an hour away. When it ended up getting passed to the transport company, they must have switched the city names by accident. It was our road address but it was the city of Montrose which was where the truck driver was looking for us. We ended up driving down about an hour and a half to pick up the vehicle. Other than that, everything was great. The process was clear and transparent. The price was fair and it was exactly what they said it would be.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2021

    We are happy that Harry ** at AmeriFreight got a car carrier for our two cars moved from CA to TX. He was helpful and his emails were very clear. It was great that we got an enclosed carrier because we hit a huge rainstorm at the time. We would use AmeriFreight again.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 23, 2021

    In the marketplace of auto transport there are many choices, often savings are attractive when making a choice. I was fortunate to speak with Ms. Erica ** and get accurate information, easy to understand terms and conditions, and prompt communication when needed. In an open carrier my vehicle was transported from California to Florida. An affordable price, dependable service and courtesy made AmeriFreight my choice.

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    Price

    Reviewed Feb. 23, 2021

    AmeriFreight provided us a good quote but we ended up paying more than we had hoped for because of time constraints. They quoted us lower but then the only thing that popped up was a bit higher. Our vehicle got to Michigan and that's all that matters. The delivery went great.

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    Staff

    Reviewed Feb. 22, 2021

    I’ve been using AmeriFreight for several years to transport my parent’s car between WI and Florida. We keep using this company because we have found their service to be reliable, helpful and easy to work with. My representative, Brandy **, has always treated me with respect and kindness, and is readily available to help me with any questions.

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    Customer ServicePrice

    Reviewed Feb. 22, 2021

    AmeriFreight's customer service was fine. The only thing I didn't like was the carrier was trying to charge extra money 'cause I wasn't there to pick up my vehicle at the end. My fiancée was there, and the carrier tried to get extra money out of her. Other than that, everything else was good and the quote they gave was very reasonable.

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    Customer ServicePricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Feb. 21, 2021

    Great service from my contact. Contact via email and phone. Prompt and car safely arrived in MI as planned. No damage. Drivers courteous. Price as we discussed with no hidden costs, which was greatly appreciated. No issues, no lies. All arranged and properly carried through. Thanks again!!

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    Customer ServiceStaff

    Reviewed Feb. 21, 2021

    I wanted to ship a vehicle to my grandson in Texas, from Georgia. I opted to use Amerifreight, and very happy I did. The whole experience was exceptional, from the start of the transaction with amerifrieght customer service rep meeting my shipping dates and other requirements, to the on time delivery and professional service to my daughter on the delivery of the vehicle.

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    PriceRefunds & PayoutsStaffRates

    Reviewed Feb. 21, 2021

    AmeriFreight was the first company to go back with me. They made the process really easy and explained that there would be no money down until they picked up the car. That sold me on the service and I went with them. The reps did a really good job explaining the process and worked with me because I had to get money transferred into my account to pay for the move. They were very patient with me and I was super happy about that. They found someone to ship my car within a week and they got me the lowest price possible. It was such a great experience to ship my car through this company.

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    PriceStaff

    Reviewed Feb. 20, 2021

    Danielle ** certainly made the move understandable and comfortable. AmeriFreight offered the best quote at the time and matched it closely when the move came. I felt like Danielle gave me all the information I needed to make a smart and informed decision to go with AmeriFreight.

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    Customer ServicePriceRatesFollow-Through

    Reviewed Feb. 20, 2021

    Overall happy with the rate, service, and promptness of AmeriFreight. It did cost a little more than originally quoted but was still below several other quotes. Shipping a classic car can be a harrowing experience but it got here on time, safely, as promised and with good communication from AmeriFreight. Best thing is it arrived in great shape!

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    PriceStaffRates

    Reviewed Feb. 20, 2021

    AmeriFreight was able to find me someone to transport my car quicker than anyone else and the prices were good. The rep also knew what she was doing and she was open for questions. She was able to help me quicker. The service was great. The carrier was informative on when he is going to be picking my car up, and when he's going to be dropping it off. The delivery took six days and everything was smooth. My car was picked up in Fremont, California, and it was dropped off in Irving, Texas. I’m happy with the service I got.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 19, 2021

    Communication was steady. The driver was good as well. When we met up with him, he was very clear about a lot of things and then after that, he delivered within a timely fashion. The only concern that I had initially was, when they quoted a price, the price was different from the final proposed quote. The quality of the shipment itself and the receipt of it were fine. Everything was good to go.

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    Customer ServicePriceStaff

    Reviewed Feb. 18, 2021

    We compared a couple of different companies, and AmeriFreight seemed like a good one. They had good reviews. Our car got picked up in Georgia, so my daughter dealt with it on that end and she said everything went fine. The driver called before he got there and was on time and polite. The cost was a little more than what was quoted because there was something that I didn't consider, but it's not much. Overall, it was a good experience and if we need to do it again, we would go with them. I had one main person and then I spoke with another person when he was unavailable. They were very helpful and responsive.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 17, 2021

    AmeriFreight was one of the three companies I looked at and their pricing and follow up seemed good. There was a mix-up at the beginning though. Thinking the driver was coming, we got the car ready to go, and then the rep called back and said, “He's not even in the correct state. So never mind.” She put the job back out to bid again and got a driver a couple of days later. It all worked out fine. They followed up and made sure that the car got picked up and then, it was successfully delivered, undamaged, on the other end. If somebody asked me, I would recommend them. They did a good job on both ends. The original quote was also lower than the actual, but I still felt it was a fair price.

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    Staff

    Reviewed Feb. 16, 2021

    I was purchasing a car out of state, and I needed it transported from Alabama to New York. AmeriFreight got quite a few good reviews on the web. So, I went with them. Their rep was fantastic.

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    Customer ServicePriceStaffRates

    Reviewed Feb. 15, 2021

    I searched for a few places and I got a lot of calls. Then, I saw an email from AmeriFreight and the rate was reasonable. I contacted them and I went through it. I saw the good reviews it had also. My agent explained how pricing works in the auto transport industry. The quote I got was a little lower than the final cost. But when I talked to the agent, whatever she asked for, that was the final rate. Overall, I was satisfied.

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    PricePunctuality & SpeedFollow-Through

    Reviewed Feb. 14, 2021

    I’ve used AmeriFreight three times before, which made me choose them when I was moving a hobby vehicle down to South Florida. I hoped that the transportation happened a little quicker than it did. It seemed to be a while before they found somebody. I was off the beaten path so they had to have somebody that would come down here from Michigan. But it worked out fine. They told me they were going to go for the lowest quote but it was a little more than they expected. I’d transferred so many cars and there was a $50 credit, which I never saw. When I inquired about it later, they said they credited it to me. I never followed through on it. So, the frequent user credit is a little murky.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 14, 2021

    AmeriFreight had the quickest pickup time among the transport services I looked at. Then I worked with one lady, specifically, and she was super sweet and helpful. Everyone that worked for AmeriFreight was super nice but the people who actually delivered my car were super rude. I had issues with them. But I really appreciated AmeriFreight's help with everything. The quote was accurate. The transport took only took three days which was awesome and the vehicle was dropped off at the original destination. The service was expensive but for how quick I got my car, I wasn't mad about it.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed Feb. 13, 2021

    I looked at one company that went out to a list of people and AmeriFreight and another person were the only ones that got back to me. Then, I picked AmeriFreight because they were the better price and it was fast. The rep was always responsive. If I left a voicemail, he got back to me. Also, the quote was accurate. It didn't change.

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    Customer ServiceStaff

    Reviewed Feb. 13, 2021

    We had the pick-up and the delivery of our vehicle on time. The only thing that was a little difficult was communicating with the drivers. They had a very strong accent. On the pick-up, they went and parked really far and they couldn't explain it. I understand that it's difficult to park that kind of truck, but all they have to do is give us the cross street or the address. For whatever reason, they didn't seem to know how to tell where they were. So, it took a long time to find them. I had a friend that was helping me and he had to walk about two miles to find them. Then on the end of delivery, my mom had a similar issue. It was very difficult to communicate with that person. But otherwise, our experience with AmeriFreight was really good. It was easy to get through their customer service and the people were nice and helpful.

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    Price

    Reviewed Feb. 12, 2021

    The service was great but I was a little bit disappointed that the quote that I received online was so much lower than what I ended up paying. I knew there was going to be some wiggle room there but it seemed like a little bit more than I was expecting. It was still reasonable though. It was still in line with most of the other quotes that I received from other companies that weren't as well established and didn't have as much of a presence online as Amerifreight. If I ever need to transport a car across the country or if I know anybody who has to do that, I will direct them to Amerifreight.

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    Punctuality & SpeedStaff

    Reviewed Feb. 11, 2021

    Everything went well. My rep was wonderful. It wound up being $200 more than I planned and initially, I wasn't real happy about that but I did take it because they picked the vehicle up quickly. That was good. Then I got it in two days and I couldn't believe it. They drove right through. There was no damage which was great.

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    PriceStaffRates

    Reviewed Feb. 10, 2021

    We liked the reviews and pricing and the fact that the young lady took little extra care in getting us what we needed and took care of us throughout the whole experience. They did have one minor glitch but it wasn't their fault, it was a hydraulic lift problem. That took one extra day on the road but it didn't make any difference to me. We've already told several people about Amerifreight and they have used them already.

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    Contract & TermsStaff

    Reviewed Feb. 9, 2021

    We were planning on driving but with covid and having to travel through all the hotspot states, we decided that that wasn't a good option for us. Within a week, I made all the arrangements and the transport company came and got my car. The middle person, Samantha, kept me informed the whole time. The transport company kept me informed as well. A man and his son showed up in a truck with a van attached to their truck and that's where my car went. It went all by itself which was great. I love that. It was nerve racking though. This is a perfect stranger taking your car away. But they were great. They got there right when they said they were going to get there and they didn't have any difficulties. The car went from Melbourne Beach, Florida to Colorado Springs, Colorado in three days and it was great when it arrived. AmeriFreight was very professional.

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    Customer ServiceCoveragePriceStaff

    Reviewed Nov. 20, 2020

    It was my first time to ship a car. I was calling the service agent after receiving the quote from email. I have experienced the most horrible phone service in my entire life. The women agent first could not find the quote information based on the phone number I provided. Then this agent was very impatient to answer any question I asked (i.e. what is the total cost cover, what is the time and location to pick the car, the lead time...). The agent was so rude, impatient, not trying to help at all, and she hang up (smashed) the phone after realize I will not use their service. Unbelievably horrible experience. Still shocked and will not recommend anyone to call their company...

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 11, 2020

    In early October, 2020, I had to ship a vehicle from NY to Atlanta. As a first time shipper, I had my Investigations dept within the City of NY do backgrounds checks on several transportation companies. I decided to go w/ AmeriFreight. The Freight Agent Danielle ** was magnificent, arranged for vehicle to be shipped the following day. The level of Customer Service was absolutely fabulous. The Truck Driver/Carrier was a professional and the vehicle was delivered two days later. Don't waste your time researching these fly-by-night Transportation companies go with AmeriFreight.

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    CoverageTechPriceRates

    Reviewed Aug. 31, 2020

    Amerifreight quoted me less than $1,100 to ship my car from California to Massachusetts. After a week of trying to find a company that would take the job, they came back with a quote of around $1,700 including insurance. This ends up putting them at a higher rate than virtually every other reputable quote I received. Part of the reason for this seems to be that they take a larger cut than most brokers.

    I did a fair bit of research into different brokers and was impressed at AmeriFreight's ratings online. Then I found out in the contract for listing the car that every customer is required to submit a review. This explains their high marks as most businesses have lower ratings than actual customer perception due to the fact that happy customers are less likely to review than unhappy ones. As such, Amerifreight's stellar reviews are likely over-inflated compared to competitors that do not require all customers to rate them.

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    Reviewed Jan. 31, 2020

    Kaye ** was my agent. She walked me through everything. Helped me get my new car picked up and shipped quick and easy. There was an issue with a carrier but Amerifreight was fast to fix the problem with little stress to me. Would definitely use them again.

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    Customer ServicePriceStaff

    Reviewed Jan. 17, 2020

    I'm shipping a vehicle this summer & doing research now so I don't get taken advantage of. This was the first broker I contacted after reading the article: https://www.consumeraffairs.com/auto/cost-to-ship-a-car.html. I gave the rep all req'd info & she was more or less vague the entire time. She was also quite condescending when I told her that I'd be shipping this summer. She proceeded telling me more than once that I was picking one of the most expensive times of the year to ship, college students are moving, schools are getting out, & that's what I can remember off the top of my head! I felt like I had gone to the principal's office.

    Anyway, long story long, I called a second broker who refused to quote me because he said it was too far out and surprise, surprise, this lady has already sent me a quote for $925. I learned *so much* after talking to her competitor that I wanted to warn other people about AmeriFreight's practices. Maybe this is a one-off, maybe not. Do your homework, you've been warned.

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    Reviewed Nov. 11, 2019

    AmeriFreight set me up with a carrier. Long story short, Carrier damaged multiple aspects to my vehicle internally and won't take responsibility. Bottom line is I will be suing them. As for Amerifreight, knowing this occurred and that this carrier has a history of this behavior, Amerifreight continues to use them showing that they could care less about customers.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Oct. 29, 2019

    In September 2019, several sales representatives worked behind the scenes to manipulate a higher rate from us so that they can get a better commission. The manager Jorge reluctantly got involved after numerous calls and emails, because we did not get any service and communications from any of the sales rep on shipping after they took our money. I had to be in direct communication with the shipper and we both wanted to negotiate a reduced rate for an earlier departure but we couldn't do anything because AmeriFreight did not response to either of us to finalize my insurance packet or modify the total cost. It was also confusing because I couldn't tell if I was booked with two shippers because two shipping companies called me about AmeriFreight, and we never engaged any other shipping bookers.

    Lecia ** started a contract but was not working every time I called and asked for her and she did not return calls. Sam was her sub when she was on leave, and she used high pressure tactics such as cancelling our contract interest with less than 24 hrs notice when we did not respond to a shipping offer on Labor Day, a holiday. Her offer price was high and we had to think about it. So when we learned she cancelled us, we signed up again to request shipping with them. That was a mistake. We should have trusted our instincts when we experienced high pressure and unethical business tactics.

    Kathryn ** was the next sale rep who took our new contract interest. She gave us a better rate and we immediately accepted. I called to make payment but there was confusion with another sales rep because Kathryn could not be reached. The next day Sam/Lecia called to asked if we still wanted to ship. I said yes but am working with Kathryn since they cancelled my initial contract. She told me that she was going to talk to Kathryn and quickly got me off the phone. Kathryn told us that we can only ship at the higher initial rate and not the lower that she found for us. We weren't in a hurry for the vehicle and there was no reason for the high rate and pressure.

    Despite the frustration, we finalized the shipping with them just to be done and to get our vehicle booked. This was the worst vehicle shipping experience. I would never use AmeriFreight again or recommend them to anyone. After they took our money, we couldn't get service. We were sent directly to voicemail and didn't get any call backs from Kathryn, Lecia, or Sam. Manager Jorge didn't respond to initial emails; he only responded when there was a sale rep with enough compassion to go to him on our behalf because our shipping date was upon us and we said that we couldn't tell if AmeriFreight double booked us because we didn't know what the competing sales reps booked.

    Certainly not everyone at AmeriFreight has self-serving business practices because I was able to find two people who explained what should have happened and was empathetic. However, there is no compensation to the customer for their poor coordination and practices. I never heard if the manager spoke with the sales rep to correct these inappropriate practices. There are numerous emails and phone calls that documents and verifies these events.

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    Customer ServicePricePunctuality & SpeedStaffDelivery & Shipping

    Reviewed Sept. 3, 2019

    I recently moved from California to Washington and needed my car to be shipped within a very limited window of time. Harry ** from AmeriFreight provided a quote immediately following my inquiry. He also consistently called me with specific details for the car shipping process as we went along and was excellent in answering any questions. He assured me that it’s typical to get an available driver on the first date of pick up (especially going up the 5 North from California to Washington), which is exactly what happened! He was accommodating of all my needs, e.g. budget, having another person at pickup, and specific dates/times for pickup and delivery. Thank you so much for getting my car to Seattle so quickly and within my budget of under $1000!!

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    PriceStaff

    Reviewed Sept. 3, 2019

    I was super stressed about finding a good company to transport my brand new SUV cross-country from California to Ohio. But our AmeriFreight rep, Samantha **, made it completely worry free. From getting me a quote in a timely manner to answering my 1000 questions, she was always available to me. And our car arrived even faster than expected and in excellent condition. Samantha made this process the easiest part of our move. I definitely recommend using them for your transport needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 31, 2019

    I had just finished medical school, and I was moving from Miami to two hours south of Chicago. I had a wedding to go to, so I didn't wanna drive my car to California and then to Illinois. So then, I figured I'll just ship my car to Illinois. It seemed to be a better option at the time, and everything worked out. I was looking online, and then I spoke to a bunch of different people from different companies. AmeriFreight gave me a very good rate compared to the other companies. Also, the customer service rep was friendly and personable. I felt like I wasn't just business. The driver came a little early, and he was friendly too. He was cool and we looked over the car together and I have no complaints. I got my vehicle, and everything went well. I'd definitely recommend AmeriFreight.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 30, 2019

    We were moving and AmeriFreight made it easy to ship my car. They explained the quote and the different options they had really well. The quote was competitive too. The people there were also always good. They knew what they were talking about and were quick and helpful. The transport took about five days and when my car arrived, it was in good condition, same as when it left. I also had the driver's phone number. He had reached out to me and in the hour that I had a question, I called him too.

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    Customer ServicePriceStaff

    Reviewed Aug. 27, 2019

    We were moving across the country and the AmeriFreight transport organizer I was speaking with was really good at setting us up with the transport. He filled us in in just about everything. He gave us updates and he called them afterwards, too, just to make sure everything went smoothly. The transport took five days, and my girlfriend who dealt with the carrier driver said that their interaction went okay overall. I also took advantage of their online free quote -- the final price, however, was a little bit more than the actual quote given.

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    PriceStaffDelivery & Shipping

    Reviewed Aug. 26, 2019

    The quote given by AmeriFreight was a good price, but it was significantly higher towards the end. It was like 800 to 1000 bucks more -- they can be more honest on their quotes. Nevertheless, the driver was professional and everything was good. It took five or six hours from pick-up to delivery, which was good.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 25, 2019

    We looked into like three or four transport companies. But once I talked to Harry, we went with AmeriFreight. He was great and super helpful. He was on top of things and let us know what was happening. I would highly recommend him to anybody. Also, moving is fairly expensive which is never great. But AmeriFreight's rate was competitive with other people and I got what I paid for. It was good. From pick up to drop off, it took less than a week. It was pretty fast and our car was great when it arrived. We had a good experience and if I would have to move my car, I would use AmeriFreight again.

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    PriceStaff

    Reviewed Aug. 24, 2019

    Using AmeriFreight was good. I’m in the car business, and we have used them twice. The quote given was adequate and their pricing was competitive. The transport organizer and the drivers were good. The pick up on the first one to go to California was at our other dealership location, and I was not there. But the fellows told me it went very smoothly. And then the other one that was being delivered from California back to here was at the dealership where I am, and I had a chance to speak with the driver. All of that went well. AmeriFreight was what they said it would be. In one case, the vehicles arrived before we thought it was going to be here, and there were no damage or any complications. So, as long as it works that way, we probably will continue to use them. It looks like we are getting ready to use them a third time in the next week or so.

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    Customer ServicePriceStaff

    Reviewed Aug. 21, 2019

    There was a come-on price that was half of what it turned out to be. That was a frustrating thing for me. It was a price that was totally unrealistic and not even close to what the actual cost was. But the people at AmeriFreight were helpful on the phone and although there was really no communication until the driver was here, more or less, it was fine. The experience was overall positive. The transport was even faster than I thought it would be.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 19, 2019

    AmeriFreight was the best priced among everybody else that I looked at. They also had the best customer service. They stayed steady on their price and stayed consistent on the driver, the pick-up and everything. After all the hassle of trying to look for a car transport company from North California to Washington State, they just made the whole process very easy to deal with. I also go on ConsumerAffairs and look at ratings for everything. One of my influences for using AmeriFreight was one of the reviews that AmeriFreight was used for.

    Customer service stayed very much in contact with us. In fact, the driver was supposed to call us a day or two prior and the agent named Emily helped out. She called and verified a couple of different times because we were moving across the country. With us moving, there was a lot going on and we were trying to finalize everything. Everything went fine with the delivery as well. We had set it up in a public area like a Safeway and it was dropped off in that area.

    AmeriFreight was very good and everything went well. The only problem that I had was there were scratches on the vehicle. But I didn’t have time to file a claim for it because I shipped the car to my daughter and my daughter noticed the scratches a couple of days after the time period for filing a claim. I’m just gonna end up getting that repaired. Other than that, I would recommend AmeriFreight.

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    Customer ServicePriceStaffDelivery & Shipping

    Reviewed Aug. 18, 2019

    AmeriFreight had a fair rate and rating online. Also, the quote I got was as communicated. It was included in the notes that the value could change. With the added stuff that I negotiated in, the quote turned out to be where I thought it should be. The rep was great. AmeriFreight took care of the communication with the driver. They were relaying information from the driver. And back and forth, if I have any questions, they had the answers. On the whole, it took three days from pick up to delivery.

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    Reviewed Aug. 16, 2019

    We were moving and needed to ship our vehicle for about 1,000 miles. A recommendation from someone that we knew led us to AmeriFreight and our experience with them was very good. The whole transport took five days and the car arrived in the same condition as we remembered it.

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    PriceStaff

    Reviewed Aug. 15, 2019

    Working with AmeriFreight seemed the easiest, as opposed to another company. Plus their quote seemed reasonable. The reps I dealt with were good too.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 14, 2019

    We were relocating for work from Philly area to Miami and AmeriFreight's price was good and the reviews that I had seen online definitely made it seem like it was a reliable company. I got a quote online and then I had it verified through an agent as well over the phone. There were a lot of good follow-ups. Definitely they were good at communicating and not only getting me a good deal but also really making sure that I knew when the car was coming to pick me up. The courier driver also understood that I needed my car at a certain time. It was just a one-day later than when I had wanted it to arrive. But, otherwise, he was very good at giving me updates. Plus the vehicle arrived in the same condition. I would recommend AmeriFreight to a friend.

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    PriceStaffDelivery & Shipping

    Reviewed Aug. 13, 2019

    My son was moving back to San Diego so I needed to ship his car out there. I used AmeriFreight before and I was thrilled with them, so I hired them again. The quote they gave me was reasonable. I got quotes from a few different companies and they were all pretty similar. The AmeriFreight rep I dealt with was also fantastic and I was very comfortable working with him. His name was Harry and he explained everything to me. The driver was great, too. He couldn’t come to our house because we live in a residential area and he couldn’t bring his truck there, so he gave us a meeting place that was a quarter of a mile from our house, and it was perfect. It took two weeks from when I booked the transport to the time that the car arrived in California and its condition was exactly how it was when it left. Shipping with AmeriFreight was the easiest experience for me. I was very stressed about doing it and they made it very simple.

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    PriceStaff

    Reviewed Aug. 12, 2019

    I bought a new vehicle from Boston and I needed to ship it to Florida. I went through the reviews of different sites and chose AmeriFreight for the job. The driver I had was very good and cordial. It was perfect. The entire process took a few weeks because I had to take the quote then I had to make my decisions. The initial quote I was given was very good, but the price I got was a little bit on the expensive side. I'm okay with that though. Also, on the AmeriFreight side, the process didn't take more than four days. It was a pretty good experience.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 11, 2019

    I was moving and needed to have my car shipped. I just graduated from Case Western in Ohio, and I was moving back home to Seattle. I did some research online and I got AmeriFreight. The transport organizer, Erica, was great. I thought I was giving her a difficult time because I thought that she was gonna call me when she found a truck. But then, she thought that I was gonna check my email. So, I didn't respond for a whole week. And then, when I checked my email, I found that she's been Gmailing me. I was like, "Oh, crap." So, it kinda gave her like a last-minute task because my flight was in five days. And then, she found one. It was great. It all worked out. I was super thankful.

    The driver quoted me a date and they didn't call and didn't do anything. So, the trucking company is what I had a problem with. On the quoted date, I had to call in and they were like, "Oh, your car has been here for two weeks already. We haven't gotten to you. If you want, we can try and deliver it to you next day." And so, the next day came, they called me and were like, "Oh. I don't who was talking to you about that. But your thing was scheduled for another week." I went to pick up my car because I need it. Also, all the windows were open and the car was in the junkyard. And I did put a granola bar in there, which I didn't realize, and then, mice came inside, so I had to clean some of my interior stuff.

    I would work with AmeriFreight again, but that trucking company clearly went past the date that they quoted me on, and it was gonna be an additional week and a half late, and my inside was a mess. I made sure I told the trucker, "Hey, even if it gets super hot, I don't think you should open my window." And he didn't communicate with them and so, the windows all open and the car sitting in the junkyard, animals went into my stuff. There were some animal feces in there too. It was super dirty. There were crumbs everywhere and it was not a pretty sight. But my car was fine. I wouldn't recommend the trucking company, but I'd recommend AmeriFreight.

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    PriceStaffDelivery & Shipping

    Reviewed Aug. 11, 2019

    My experience with AmeriFreight was very easy and convenient. Their quote was competitive and although it was higher than some of the others, I stayed with AmeriFreight for their service reviews. I was moving from New Jersey to Texas and Harry was excellent. He was the transport organizer I dealt with. Then on the day of delivery, my experience with the driver was very smooth as well. It did not take very long. It was 30 minutes or less.

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    PriceStaff

    Reviewed Aug. 10, 2019

    I purchased a vehicle and I needed to have it delivered to me. I liked AmeriFreight's reputation. I took advantage of the free quote option and it was reasonable. It was slightly off, but it was not more than maybe 10% off. My interactions with the transport organizer were fair and I had excellent ones with the carrier driver.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 10, 2019

    I was relocating and when I saw that AmeriFreight was reputable based on reviews, I decided to go with them. Their rep was fantastic and kept in communication through calls and emails. Though their driver was a little late because of the rain, he was a nice person and everything was good.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 9, 2019

    We were talking with five companies for the transport of our car due to military relocation but they all kept dropping out one by one because El Paso is not a highly visited area. We had dealt with AmeriFreight and we ran out of time. They were the only ones that had a truck in the area at that point. We had a good rep but he was hard to reach a few times. My fiancee dealt with him and gave him my number to call to arrange for the pickup of the truck because I was in possession of it and she was elsewhere. The rep acknowledged that email.

    But when a truck was in the area for an initial quote, numerous attempted calls were made to my fiancee's phone number instead of mine. We ended up not getting that truck and that caused the rate to go up significantly from what was initially quoted. That was definitely a ball dropped. I had a set date on when I had to start driving away from El Paso and we pretty much had to get a truck to drive out of its way to come to pick up my fiancee's truck.

    The driver who picked up the vehicle was professional. We went through a pretty thorough walkthrough of the vehicle to ensure that any damage that was already on the vehicle was marked down on the inspection sheet. When the car was delivered there were a few more very light scratches but nothing major. It's just that you could tell that something had been rubbing on the vehicle during transport. Once my fiancee was in possession of the vehicle, she dealt with the backend and brought up the issues with them. Overall, the transport portion was easy, but the communication was lacking.

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    Reviewed Aug. 8, 2019

    We needed to ship my daughter's vehicle as she was coming back to California from Virginia. I looked online at a few shipping companies and chose AmeriFreight. My rep was Amy and she and the driver were excellent. The whole situation exceeded my expectations. Sometimes, these things are a headache, but I found that not to be the case. Everything was really smooth and done as promised. The vehicle got to our location a couple of days earlier than expected. I was satisfied with the quote they gave me too.

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    PriceStaff

    Reviewed Aug. 8, 2019

    I moved so I had to ship my vehicle and the entire process took about two weeks from the time I first went to get a quote to the time I had the car. I had gone with AmeriFreight based on the online reviews and my quote was free but I don't think it clearly stated the fees associated. My interaction with their transport organizer, on the other hand, was very good and on the day of delivery, the driver was outstanding. The car's condition was fine as well. It was as expected.

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    Customer ServicePrice

    Reviewed Aug. 7, 2019

    I needed to ship my son’s car to Washington, DC for college and I liked AmeriFreight’s rating with Better Business Bureau, and that they’re accredited with them. I called AmeriFreight on the telephone, and they quoted me a price for the type of service I wanted. I was paying for premium specific date and that was the final price. The transport was an overnight drive so it was picked up one day and it was in DC the next day. They held on to the car for three days till my son was able to take possession of the car and the car was all in good condition when it arrived.

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    Customer ServicePriceStaff

    Reviewed Aug. 7, 2019

    We were sending a car from us in New York to our son in Texas so I did an online search on transport companies. AmeriFreight had gotten good reviews and their price looked right. It seemed lower than the other ones that I had gotten, so it sounded good. The transport organizer was also very efficient. He called me a number of times, and he was a very good and hardworking man. Our son got the car in about 10 days. I’d definitely use AmeriFreight again.

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    AmeriFreight Auto Transport Company Information

    Social media:
    Company Name:
    AmeriFreight Auto Transport Company
    Company Type:
    Private
    Year Founded:
    2004
    Address:
    417 Dividend Drive, Suite D
    City:
    Peachtree City
    State/Province:
    GA
    Postal Code:
    30269
    Country:
    United States
    Fax:
    770 486 7429
    Website:
    www.amerifreight.net

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