America's CAR-MART Reviews

I am so disgusted with them. Such a dishonorable and unethical practice. They are sadly within their rights contractually-speaking, but it is a shameful practice nonetheless. I would never buy a car from them again and would not advise anyone else to do business with such an unethical business. He lost all of the money he paid for the car and they will gain another sale on it. Not right any way you slice it.

Within a week, it broke down on us as we were driving. We had to pay them $50 for them to "fix" it. A week later, we got it back and it runs like crap. It stalls at stop lights and sounds like it's going to break down any minute. It has broken down two more times since that. I admit that I was a sucker for,"Oh, it's only so much a week! That's great!" That's great until I realized that my 2012 Charger payment is only $90 more a month than the Mazda hunk of junk. We are having issues due to loss of income and they won't work with you. We only owe $660 on the Mazda. I was actually on my way to talk to them today and my tire blew out. They ended up going to my mother's house to talk to me. Why not freakin call me back when I call and leave a message. After this thing is paid off, I will never deal with Car-Mart again. Faulty, overpriced cars.

So to my more disturbing incident which occurred TODAY (Aug 4) I came in Friday July 31 to pay my past due amount of $478. I explained to Dawn and David that I got so far behind because my sister died in June and I had to pay for her funeral. I ended up losing my job because I wasn't up to work due to depression. Car-mart had reposed my car in July. I found a new job and took the money I got paid on Friday and paid April to get my car back. My next note was due the following day and I expressed that I was in my second week of work and I would be getting paid the Friday coming up on the 7th and would then be able to pay my note of 225. I called April on Monday Aug 3rd because I found out that day at work that our payroll won't be submitted in time so I could pay the full balance on Aug 14 because that's the day I would be paid. She told me to come in the next day and make an arrangement.

Today is that day. I went to meet with Dawn to discuss my situation and she said she could give me until the Saturday coming up and I agreed that I would try and if not bring the car. The computers weren't working because AT&T was out of service so she went to grab David ** and we went to her office. He told me that because I didn't call on the due date which was 2 days prior to the day I came in that I had to pay it by Wednesday. I was extremely frustrated at that point and I tried to explain that I called the day I found out. I was in tears trying to explain what I had been through in the last month losing my sister and that I did what they asked me to do. They tell you that you can call and let them know of an emergency involving family and loss of job.

I had both and I was treated so unkindly today. I'm clearly not trying to run off. I was expecting them to do what they told me they would but instead when I tell David that I will be speaking to corporate about the insensitivity I had experienced, he told me "** it, give me the car now then" and followed me outside as I explained what was going on to my friend. She asked a family member of hers to pay it for me and I'll pay them when I get paid. I really regret even financing with you because I've been treated like a piece of ** since I signed the agreement. I am happy with the car but at this point it's not even worth being connected to these people any longer.

They are so disrespectful in their approach and I wouldn't recommend anyone financing with you. Don't pretend to care about your customers if when the real life problems occur and you see someone trying and hurting you kick them instead of lift them up. April, Mike, and David are so extremely rude that I really regret ever stepping foot on that lot. While still mourning the loss of my baby sister, I left Car-mart today with the feeling of extreme sorrow and I'll never forget how David and April treated me.

SO BACK to this Car-Mart RIPOFF SCAM... when we paid the $400, I didn't look at the receipt until we were home. ONLY $257 was applied to the balance and the balance ballooned up to $10,467... even after the $300 downpayment??? So I dig out all the paperwork we signed, every sheet that had these outrageous hidden figures up to $13,050. NONE OF THESE PAPERS HAD OUR SIGNATURE. Our downpayment plus our first payment didn't even make a 'DENT' in the balance. That's when I knew it was a SCAM... they charged us a late fee. I found the paper stating our due date was on the 4th like we requested. It even shows where they ADDED our downpayment instead of SUBTRACTING. WE drove the Trailblazer onto the lot and put the key in an envelope down the drop-off box and said GOODBYE SUCKERS!!! THEY CALLED US ONCE AND never again... NOW THAT'S WHAT I CALL A DISHONEST COMPANY.

No one has bothered to call me back. Sounds like they don't care about the customer at all.. All they want is double the money for a car. I failed to mention that my vehicle's motor is going to have to be replace 4 months prior to the pay off (motor cost $2700). Car's retail value if everything was working $2500. All said and done. I have paid $13000 for a car that does not run and cannot even sale for scrap because I don't have a title. Think very seriously before buy a vehicle through Car-Mart.

When I get there they have a whole list of problems they supposedly fixed except for the frontend I had originally sent it in to have them fix. Mind you this is not a small problem. This problem could snap off and kill me and my children at anytime. So I talk to the manager. He says there nothing he could do but send me to talk to the mechanic. So I talked this mechanic show him exactly what the problem is. His reply "Wow, that's interesting… I didn't know anything about it." He also tells me my vehicle will be ready the next day.

When the next day comes around I still haven't heard anything back so I call the mechanic only to find out not ready but promises it will be ready the next day. I keep getting the same bs runaround for 3 or 4 more days before I hear back from Car-Mart but eventually tell me it's ready. I drive back to Hot Springs. Mind you this is a 1.5 hr drive only to find out they sent my vehicle for new tires. Well I'm thinking that's nice of them. Go down to the tire shop only to find out they're not expecting me but after sitting there for 2 hrs with two screaming toddlers they eventually release my vehicle to me.

When I get the jeep not only have they still not repaired my axle the damn thing won't start until about the 5th time I cranked the key. If you give it too much gas it will sputter out and die. That's not even the best part. Now I even have a carrier bearing gone out causing the vehicle to shake like an earthquake. I call Car-Mart to complain. They tell me the manager is busy but will return my call. Never hear anything back. So now I'm stuck with a 14,000$ vehicle I can't drive and have no choice but to keep paying for or destroy my credit… That's **!!! ** you Car-Mart. You will be hearing from my lawyer!!! Car-Mart Hot Springs Arkansas.

So, I'm in this dilemma. It's Saturday & I have a great paying job beginning Monday - literally two days away. But I can't get there because I realistically don't have a car. Even if I have the cash ($1K or more) to get present car fixed, and I don't, there's no time to get it fixed. I just, plain, need to get another car. So: I go to every fly-by-night buy here/pay here lot in town. Nobody will even talk with me because 1) I'm between jobs, 2) they're not going to risk a deal with someone moving 300 miles away. Flight risk & cost of possible need to repossess are too great. "Sorry man, I hate hearing your situation but just can't help you."

I go dragging into CAR-MART, knowing I'm worthless. All the dealers selling lemon cars of the type about which people on this forum complain - the real snaky dealers that would rob their grandparents. Well, even THEY won't talk to me. I walk into Car-Mart lower than dirt, scarcely holding back tears. I lead with, "I have no credit, no car, and I'm moving 300 miles away tomorrow (Sunday). I don't expect it, but might you consider even talking?"

Long story a little less long: The people at Car-Mart talked with me. Actually, they even listened. Next, when I was at my lowest, they built me up and made me feel like a salvageable man. They actually cared! Beyond belief, a miracle happened. Late on a Saturday afternoon, and it's closing time everywhere, these people dealt with a guy whose risk on paper made me an impossible risk. I now have a very COOL car that I can afford, and can move on to a new life and start over. In the very worst case scenario, this Car-Mart car ends up being a lemon. But the same is true for cars being sold by every snake in the used car business. The difference is, Car-Mart has given me a chance when nobody else. Even the sleaziest of the snakes would give me the time of day. Thank You God, for Car-Mart.

He was unable to find a motor and put us in an HHR which the motor blew three days later. He then put us in a small Ford truck that we did not like. There was no choice. Another $15k vehicle. Day 2, my husband told ** there were major front end problems. We purchased the parts to fix the issue, and ** had us take the truck to Albert Pike Tire in Hot Springs to be fixed. The same issue continued though, and our "3 Day Satisfaction Guarantee" was over. We were stuck. We asked multiple times for ** to put us into a different vehicle over the course of a year. We fixed the same issue multiple times on our dime. O'Reilly's has been supportive in helping us retain receipts and parts to fix the issue. Midas in Hot Springs also fixed the same issue. The wheel bearings will not stay in.

One night, we had a major wreck when the wheel bearings (yet again) fell out driving down the highway. Fortunately, there were no injuries, and we paid a hefty tow bill to be towed home, then bought parts yet again. ** continued to refuse a trade, saying we needed to pay it down at least 50% before he could do anything. We asked to speak to his manager and we received a call from his area manager, **. This was an absolute joke. I honestly feel a "buddy" of **'s made the call. No manager could possibly be that unprofessional. We asked for his boss, and was told that the VP and CEO do not "deal with customers." We have not been able to reach Hank Henderson despite multiple requests.

The wheel bearings went out yet again, and this time my husband sustained serious injuries. Multiple bones were broken/crushed in his hand. We had to pay for the repairs to the truck and my husband went through a corrective surgery to put a plate and screws in his hand to fix it. He will probably never be able to have full function of this hand again.

We went back to **'s office after surgery and demanded another vehicle. He finally traded us into another $15k vehicle. He told us the truck would be a $7k credit, but required us to pay a $400 down payment. We did, and later realized the newly purchased Kia Soul had been written up over $20k. Our signatures are electronically added to the documents, and we did not know this was the price until much later.

Car-Mart refuses to pay sales tax on this vehicle, and refuses to work with us in any way. My husband contacted the corporate office today and received a call back from the "area manager" **. This man laughed at my husband and said all the above is water under the bridge and there is nothing they can do for us. I just want a fair deal and expect Car-Mart to honor a few things: Kia Soul financed at $15,000 as promised. No extras. Medical bills paid that insurance does not cover on my husband's injuries. Sales Tax paid. ** removed from their positions. All vehicles we have purchased added positively to all three credit bureaus. We will honor our commitment, but feel others are being scammed. This story needs to be told. I will be the voice of reason. I am willing to speak to a personal injury attorney if that is the route I need to take.

Three times we have been up to the office to change the dates our payments are due. And yet, rather than honoring the new dates, they continue to hound my husband and "references." We always always pay our note, sometimes it's just a day or 2 late. If our car survives how long it takes to pay off, I will Never do business with these people again.

The next day I went to get tags and the sales tax was over $800 plus another $250 for the tags. Of course I paid it. About a month after I got it I was on my way to work when it started squeaking from underneath. The company assured me that it was fine and probably only needed some grease. So I drove to St. Louis Mo in July and on my way back the rear end started smoking and my father had the car towed to his friend's shop to get checked out and I called Car-Mart to inform them of what happened. They said that they would get the car and have it fixed. I got it two days later and it was fine for a week and started squeaking again.

I took it back and they kept the car for two more days before calling me saying it was fixed. I had it one day and took it back. I told them that it was still making the noises and they needed to fix it or give me a new car. They told me they would not give me a new car and said that I was lying about the sound and that the car was fine. So I lost my job in December and moved to St. Louis and I called to inform them that I was actively looking for a new job and I would be happy to make up the three missed payments from having no work. They agreed and worked with me until they found out when I got a job and suddenly there was an extra $500 added to the three payments out of nowhere for something I never agreed to.

I have since had a job and paid for the three payments along with paying my bi-weekly payments of $160. About two months ago my boyfriend's cousin was changing my oil and brake pads and found out that the emergency brake was completely disconnected and had been since I got the car and there was also water droplets on the oil filter from some type of head gasket problem. On Thursday May 14, 2015 around 4pm they came and repo'd my car while my boyfriend was supposed to be driving 20 miles away to pick me up from work.

When I called they told me it would be $3500 to get it back and I had 30 days to give a written notice that I was agreeing to pay to get it back or they would sell it at an auction and put that towards my bill. I just told them to keep the piece of crap. The workers have been rude since I handed them my money and the work quality was pathetic. There were problems with this car that could have cost me my life like having bald tires and bad brake pads but it's their problem now.

When I got it back the same day noticed loud popping in front end. Front end was messed up. And when they fixed the air they just charged it but it had a leak and so my air still didn't work. So not even couple weeks later had to put in for front end to be fixed. During this whole time my car stalls the engine light and oil light comes on. If you drive it for an hour or two it overheats so call back for them to fix my car. Oh forgot to tell you that I am filling the oil every two days. So I call them back and they tell me that they will not put a new motor in and so I call customer service and they have the same unhelpful manager call me.

I call customer service multiple times and they said they would have someone else call me back but they never did. So I let the car sit in my driveway for about 2 months scared to drive it. Finally I call and tell them that I need to have it looked at for the overheating and the air. I take it in and they call me back and tell me that the air is fixed. I asked them have they checked the reason that it is overheating or the reason that it is losing oil. They said it has oil in it. They also said they hooked it up to a computer and it showed that none of the lights had come on.

Then she called back and said they were putting a thermostat in it. I told them unless they put a new engine in it like they originally promised I would not pick it up. I was not late on a payment. They told me they would not so I didn't pick it up and they put a repossession on my record. Did I also tell you I talking to the manager that all they did before buying was flush the engine. So why would they try to do it again. Now my credit is ruined because of them and they lost a good customer. That was not my first carmart car. It was my 3. The first 2 payed off free and clear and never had a problem.

The main problem, and most dangerous, was that the tires were bald. In the middle of February with snow and ice on the way. Keep in mind I was just overwhelmed with excitement and paperwork. The tires, to a naive 20 year old girl, looked ok. Little did I know the expense I was going to have to come up with to replace them. The test drive went alright. But the trunk button didn't work and the lock buttons didn't work for the passenger side and neither did the window button for rear seats. The salesman said he would have "them look at it" which he never did. There was no spare tire either. Just a large empty space in the trunk with a broken jack.

Car-Mart also failed to mention how much the sales tax was going to be. After reality hit me that I just put a down payment and signed papers for an overpriced car and had to come up with sales tax and my first months payment after just paying $650, I realized I was going to have to come up with more money to get new tires and fix the piddly errors. So I journeyed to Car-Mart for some help.

They offered to fix my tires, but would only take the car to their mechanic of choice, where it shouldn't have passed inspection anyway. And would only put used tires on it. Did I tell you I was going to have to drive the car to their mechanic in another town with the gas I put in the car? Little things like that really grind my gears. They advised I come up with my first months payment by the due date. As for sales tax, they told me to just wait and pay the late fee on it.

But it was even this that made me leave "my" title, car and keys with them that day. 5 days after I "purchased" "my" car as they kept saying. It was the fact that my father who called for an explanation was indirectly called an idiot and questioned as to why he didn't come look at the car. I got angry at this point and told the "manager" who was on the phone with my dad that he was in a wheelchair. World war 3 began.

These people are NOT family oriented. They do NOT care for you. They are the stereotypical used car dealership with some "nice" payment plans that don't check credit. My experience went much farther into detail than this. It was an entire day of hassle and yelling. My family was harassed and degraded and I will never recommend them to anyone I know. Please, just save your money and go elsewhere. Needless to say I had a family member bring me back my Pontiac and I went home $650 short but with a loan off my shoulders.

She said "look at the contract, you signed it." Had no idea would not give a straight answer. I called customer service talked to **, very nice but had no idea, said someone would call me back, this is Monday. Called again on tues said "I promise someone will call you." Had no idea what the bill was for either. Got a letter on sat said someone will call today. It was the mgr of the lot. I asked again what is 911 for, said it was 576.00 now. I asked how it dropped. She said "we got your payment." I said "you’re on ach you always get my payment." I asked her 4 times what do I owe it for, same answer "look at your contract," hung up on me.

I called customer service number on letter. It was a supervisor. Called 3 times finally left a message said I could not afford 576, got no idea what it is for. Told him I would have to file a chapter 13. Called again on Monday, no answer so I called cust service for **. She answered phone said she would have to pull it up on computer, it would be a couple minutes then she hung up on me.

I called back operator put me through but I got voicemail, called back got voicemail again, called back got voicemail from operator. Looked on internet for closest store it was rome ga. I called, talked to mgr. By this time I had my contract and saw 4 balloon payments never told to me, she said gen mgr was there. Went to get him, he told her for me to call his number and leave a message, told her I had left 3, said to call back in 20 min. I called back in 45, she said he was in a meeting but was coming to Chattanooga to get it straight, was going to call me when he got here.

I went to home depot for some material. When I came out of store my truck was gone. I went to car loan mgr, laughed at me said "yes I got the truck and we're not giving it back. A lawyer can`t help you, we called in the loan." I told her I had talked to supervisor and he was coming. He walked outside and said that's me and I gave permission to call in your loan. Would not discuss it with me, was told to leave the lot so I called police to get my belongings. I will check my account but I'm sure they will try to deduct a payment

Do not hear from them for weeks so I call the mechanic - he says they have know it's needed a motor replaced for 3 weeks now (crankshaft was destroy honestly surprised the motor even ran) and have yet to inform me or buy a new motor. After 4 trips to the shop in 5 months finally get it back 2 months later with a "new" used motor with 200k miles. WILL NEVER BUY FROM THEM AGAIN and they never once offered me another vehicle to drive while it was in the shop. Thankfully I have a company vehicle. They don't care about their customers. All they care about is the money.

I called a mobile locksmith who drove to my home. He tried wd40 in the key hole to help loosen it. No luck, so he decided to try to go into my trunk through my backseat with my approval to make sure the latch wasn't stuck. I agreed. Upon taking out the backseat we noticed an very old corner of a zip lock bag that had been tied up. I was in shock and he too was. I have two children and had been riding around with that in my car without the slightest idea. I called CAR-MART immediately. They told me to drive there and they would call the cops to have them dispose of it.

I got there mad and they refused to refund me my money. I asked, "How can you miss something like that during inspection?" They then told me they don't inspect under their seats. Who sells a car...well...what dealership sells a car and don't inspect it? They told me it was a nice car so they didn't think they had to. What?!! As mad as I was the general manager came in, never spoke to me, never apologized. Used middle men to carry messages such as I can't be refunded, that in fact I had to pick another car if I wanted one. What would make him think I trust this company now?

Well upon choosing another car I had to wait four hours for my husband to get off work to sign papers. I couldn't leave. I asked for a copy of the police report. Guess what...They never called. They said, based on their opinion, they didn't think it was anything. I'm not paying them 14000 to think. I called the police myself and when they got there, lo and behold, whatever was in there was gone and all that's left is the bag. The officer told me it did had something in it at one point in time but it didn't anymore. Still who misses this??

The man who fixes the cars told me he was going to change the oil and there was a headlight out he would replace before I left. The general manger refused to change my headlight and oil!! Are you serious? I asked for corporate office number and they Gave me a bogus number. I am writing my local newspaper with my pics and turning it in to our news station. Do not buy a car from CAR-MART in bowling green ky! They do not respect or deserve your business.

I get a letter for a second rights to cure.. when I never got the first one... it said if you pay 160$ by the 21st of January it would be as though I wasn't late. I paid it on the 19th. First thing on the morning of 21st they took my van. And said that I was 30 days late for a payment of 10$ then refused to set anything up to help me out! Being a employee there I have seen them do dirty to good people! This company is crooked and should be shut down!! I feel sorry for those who continue to deal with these crooks.

I called Carmart and again would not tell me where my car was at. But I knew so I called the shop and I believe there was no certification of mechanic. But anyway they put a junkyard transmission in it... not what the service agreement said. It was to be either new or rebuilt. So then the ball joints and bearings were going out, they could not tell me that they would replace these parts to be rebuilt or new. So at this point I gave the car back with no past due payments as I go to the mountains and hard telling what they planned on putting in the front end and I did not feel I wanted to free fall in a Trailblazer off Lookout mountain lol.

So they said they were going to sue me. I have an attorney and we are suing based on the service agreement default. Also filed complaints with Attorney General, Federal Trade Commission under the Magnuson-Moss Warranty Act... I wish I could get enough people to file a class action law suit against the corporation... If you have been wronged by Carmart, please file complaints with the Attorney General in your state... The Federal Trade Commission and the Better Business Bureau and if it is about the service contract, refer to the Magnuson-Moss Warranty ACT.

After papers were signed they came back into the room and said "We need your keys." I said, "for what?" They said it was being parked on arrangements. Which was not the arrangements. So they kept my car and this caused me from being able to get the money to pay the hundred which was my unemployment, I end up losing cause of all this.

The paper that was signed states on the bottom, that if I do not comply to the arrangements they can take my car. 3 days after they took my car they sent me a letter saying they were going to sell my car. Which my arrangement day hasn't even passed yet. They have never sent me a letter stated when and where the auction was and they sold my car. We had paid 6,000 dollars on the car already. I strongly believe I should get back what we paid on this car and more for pain and suffering. Also for everything that was left in the car. My daughter's coat, shoes, 5 CDs of mine and some clothes. They are lying crooks and shouldn't be allowed to sell cars. I have no money for a lawyer but I do have the documents and my daughter as a witness.

That's one issue. I work on a river boat. I'm gone 28 days and I'm home 28 days. I get paid every other Friday. We lived 30 miles from car-mart. Sometimes it's very hard to get to the lot before end if the day on Friday but they blow up our phone and every single one of the references I had put on the application. Then says to my wife I would have to fill out a form saying I would be in on Saturday to make the payment. I am at work on the boat 100s of miles away. They will not let her sign it cause loan is in my name. Now this is ridiculous. Never missed a payment. I recommend NO ONE EVER buy a car from car-mart and the woman working as manager needs to grow up and get a grip on reality.

Now third issue, my evaporator coil on ten a/c had a hole in it. All the 142a refrigerant leaked out of it. I repaired blower motor myself and now it has a cracked head, all this in five months it's parked. I want them to come get it out of my yard. I'm gonna take it to them if they don't come get it. They are scam artists. They are the absolute rudest people in car lots in general. It seems that cars they sell aren't the only P.O.S. AT car-mart.

SO I drove up there to collect my belongings and my license plate and let them know I was done waiting, that I would just pay what I needed to and be done with it. I went in and sat down with the manager who was very nice. He was the only one who ever helped me. He explained that there would be a court date. I agreed and then told him I wanted my things back. He told me that the main manager had Thrown all my belongings away INCLUDING my license plate which is ILLEGAL IN ALL 50 STATES.

I was furious when I walked out of the door. My car was blocked in on both front and back and sides by 4 CARS! My plate was still on my car.... which was weird because I was told it had been thrown away. I then contacted corporate. I spoke to one of the higher up people in the company and after talking with me he decided I wasn’t gonna have to be sued for the vehicle, which I'm sure even if they had tried they wouldn’t have won. I would have counter sued for the things I lost. This was at a lot located in Northwest Arkansas. To all future carmart customers, beware. These people are scammers and are just out to make money.

I wouldn't recommend this place at all because if you do you gotta make sure you have enough money to do all that. And they wouldn't help us at all. We was using the old tags on our old car and we never done the taxes on that car the whole time we had it. I was getting tired of getting screwed so we went elsewhere for a vehicle that will cover a lot of issues and such. So when we got the new/used vehicle we give the keys back to them they didn't like that plus he was getting rude to my boyfriend saying they could sue us for us giving them back the car with no tags or taxes on our name. My boyfriend told me he asked if there was anything we need to change and he, the manager Colton, couldn't give him a straight answer until I walked inside. Then the manager says, "No, you're good." Don't trust anybody at Car-mart. They just know how to screw people badly especially when you're on the budget.

The car has been in and out the shop five times in three going on four weeks. There is no resolution with the company. The GM name is ** at the Henderson, Ky location. He is rude on the phone and has no sense of urgency at helping customers. I have made two payments while the car has been in their shop and about to pay the car insurance in a minute. I have absolutely had it with the run around routine. I call corporate and get no call back. I will NEVER buy from them again and I will do my best to make sure that everyone that comes in contact with this company leaves without purchasing. This company as a whole is a FAILURE!!! Buyers Beware was created because of companies like CarMart!

I have spent over $20000 with Car mart and have referred 4 people that have gotten cars from Car mart. If the new GM does not appreciate customer loyalty, car mart is gonna fail in the Lufkin area due to the GM's attitude. I will be paying off my vehicle and taking my business elsewhere and I will never ever again recommend a single person to Car mart again. People skills is a must and the Lufkin GM has none. On one occasion while I was in the office the GM made a customer drive 50 plus miles for $6 because she threatened to repo his car.

I had moved out of town at this point 3 hrs from their lot. They tell me to bring the truck up there and drop it off and they will get it in the shop and I will have it back on Monday. I’m thinking ok, drop it off, have it back in a couple days. WRONG. I get into town on Thurs, take the truck up there, and they say park it out back, they should be able to get to it in a couple weeks. I said well that isn't going to work, I was told it would be in and back out by Monday. I have at this point 2 weeks left in my service contract. I tell them, “I only have two weeks left on my contract and by the time you guys get it in the shop I’ll be out of contract.” He tells me well the shops are backed up and if the truck goes into the shop AFTER the contract is up, it’s all out of my pocket even if I drop the truck off at the lot PRIOR to my contract ending. Truck goes in the shop, valve cover gaskets gets fixed. I pay out of pocket. Truck does good for a month after that. Till one day I’m headed home after work and truck loses power and starts blowing oil out the tail pipe. And bam, I’m broke down.

I take it to the shop, (personally) and told that the truck will need a new motor and the gaskets was NEVER changed!. Now I’m out of contract at this point. I call them and let them know the truck is broke down and was told the gaskets was never changed, so WHAT did I pay for??? He agrees that the shop must have made an error, and they would help get the motor fixed only because my gaskets was never changed. I can't afford a motor at this point so the guy says price motors. Ok, I priced motors, got the estimate. I call them up, he says, “Well that’s going to be too much.” He then tells me, “I’ll refinance your truck and add the motor cost on the back of it.” I said ok, that is fine. He don't add the cost to the back, he calls me to tell me my payments are now 210 a week instead of 105. I said, “Wait, that’s not right. You said it would be at the back of the note and payments wouldn't change, I can't afford that.” He then tells me, “Well you have to get the truck fixed.” I tell him, “I can't do that with that price. There is no way. I have kids to feed and I’m not paying almost 840 a month on a used truck.”

Now I have NEVER missed a payment or ever been late. He then tells me, “Well if can't afford to fix the truck then you can't afford the car either.” EXCUSE ME? He THREATENED to take a car that has NEVER missed a payment nor never has been late on. After he threatened me, I told him, “You know what, come get this P.O.S. truck” and he had NO right to say he was going to take my car because of the issues with the truck. The truck is still sitting here... 2 months later and I haven't made a payment on it since that day. He told me that he can't dispatch a tow truck to come get it till I pay it up. Why am I going to pay on it for you to come get it AFTER I told you to pick it up I voluntarily handing it over. Every time I go in to pay my car payment, the local lot here they asks if the other lot has gotten the truck figured out yet. Of course I say no, it’s still sitting in my yard. They still haven't picked it up.

DO NOT, I REPEAT, DO NOT PURCHASE A CAR FROM CAR-MART. I even brought my dad to talk with the manager to have a better understanding of what’s happening and to find out the next move but again Jason was disrespectful with him. Also, I KBB my vehicle only to learn that they overpriced my car. I can go on & on about this. Fed Up, he also said if I wanted out of my car then I would have to pay off my current car then trade it in for a different one. I would be the fool if I ever purchase another anything from there.

I found out last week that I had 3 size 16 tires and one size 17 tire which blew out on the freeway at 65 mph when I was driving home from work. The tread completed unraveled off the wheel and broke off part of the quarter panel on the back in the process. When I tried to have the tire changed, the spare had no tread on it at all and was flat. The defroster doesn't work so the windows stay fogged up when it's cold. The mirror's don't work side to side and only up and down. The power seat doesn't work at all, neither does the CD player. The air bag light has been on since the day I bought the vehicle. The check engine light has been on now for 4 months even though there doesn't seem to be anything wrong with the engine, other than it burns oil quite a bit. I'm actually thankful that it's still running, which, as I said before, seems to be the only good thing.

Now to payment and customer service. CarMart expects to be paid every other Friday. This in itself is a joke because twice per year, they get three payments. When I first bought the vehicle they would only finance it for two years, not surprising since it was already 11 years old. When I confronted them about the fact that the vehicle had been wrecked, they refinance my payment down to $130 every other Friday instead of the original $175.

Not long after I left Mt. Pleasant, TX, my payments got behind and then came the threatening phone calls and the demands for more and more and more payments. I paid what I could but even that wasn't enough. Most recently, they faxed me a document requiring $220 every other Friday making my payment $440 per month, $660 on the months that have 3 payments. This will never ever happen and I have no intention of ever paying this much money, on a vehicle that shouldn't be sold for anywhere near the $9900 + that was originally asked. I think I'll check out drivetime.com. I can see it's a race now to see if I can get something else before they come and get it.

Well my husband and I decided that it was better to go ahead and just file it on our bankruptcy that we was about to file. We lost 710.00 dollars a month and knew that the car wasn't fixed and knew we couldn't afford a $432.00 a month payment on something that we knew for a fact needed a new transmission. So we had turned the car in on Feb. 5 not even a month and half later! I personally went to talk to them about the money situation and to let them know that we wasn't going to pick up the car and wanted to talk to someone about our down payment since we only had the car for such a short amount of time.

I was wanting to ask questions and find out my options. I found out really quick what type of person I was dealing with, Ollie is her name. I was told that they would have my tax refund because we had already filed with them as we promised and they WAS getting their down payment or we wasn't getting our refund check. So to end this quicker we had to pay them 2300.00 dollars because we had to get our money in order to get the bankruptcy going. OLLIE made me feel so horrible I couldn't even wait to talk to Steve **. I had never had anyone treat me the way she did. I left in tears and cried all the way home from her attitude towards me. The lady that was in the room called me personally to apologize for the way she treated me as bad as she did. We paid the money and I'm glad that we have the option to put it on our bankruptcy. Don't ever buy a car from these people. They sell crap and only nice while you are buying the car!!! Walk before you deal with these people!!! Don't file taxes with them for sure!!!

We drove an hour to meet with her and she wasn't even there! They didn't even bother to call and inform us she wasn't there! They did come out to tell us because our car had 140 thousand miles on it that they couldn't take it in and trade it even though I can no longer drive it. That's crap and we all know it! They harass the heck out of you. We made our payment early last week yet they still called us on the day it was due to see when we were going to make it. They are supposed to be family-oriented and friendly and will always help yet they can't help me by trading in a car that due to medical problems I can't drive anymore! I told them today I will be contacting the news channels and newspapers and anyone and everyone I have to contact to make sure they know how wrong Car-Mart does you!

We went into the office where Gene accused me of calling him a liar and telling his guy that he stole my job, which I hadn't. Then said what it came down to was that he couldn't sell us the car because my sister was going to be the primary and I would be the secondary. The car is for me to drive. I don't have a lot of time on the job because we just moved here from Hawaii. Hello Hawaii! It's not like I was going to be coming here with 5 years' worth of job time. My sister has a very good income and was willing to put her name out for me to help me get on my feet. Isn't this what Car-Mart is all about?

I will never again buy or attempt to buy from Car-Mart nor will I send someone there. The cars were not quality. They were ugly and in bad shape and grossly overpriced. $8300 for a 2000 Impala that is not in amazing shape? I think not. Plus interest and huge down payment on top of that! We went somewhere and are paying a decent price (1500) for an Impala 2 years newer. Thank you Car-Mart for showing me it wasn't meant to be and allowing me to spend my hard earned money wisely.

So in May of 2013, we drove to Florida because my mother-in-law had a stroke. We didn't even make it all the way to our destination and our transmission went out in Ocala, Florida. We were stuck on the side of the road for 13 hours with our 1-year-old child until my father-in-law could come to pick us and the truck up. We called them and told them to just come get the truck because we were done paying for a vehicle that was unable to get us from Point A to Point B, yet we are still being charged for the vehicle. Do not ever sign a contract with Car-Mart. They will screw you over faster than you'd ever think. They are nice when you first get the vehicle. After that, they will talk to you like you're **. I had made two payment arrangements with them, yet both times they still hassled us and our references about the payments. In my opinion and the opinion of many others that I know who have bought a vehicle through them, their vehicles are lemons and not worth your time, effort or money.

We haven't had this truck for three months. We told them and they did nothing. We talked to corporate and they did nothing. I tried to return it and they said I can't. This cannot be legal to sell cars that are pieces of junk and expect people to pay for them and pay for all the maintenance. It's not fair or right. I have spent at least $150 a week in fixing it and we have only had three months, plus the payments of $206 every two weeks. It's too expensive and the fact is they sell pieces of junk.

Then it died on me twice. I got it started and tightened the battery cables. I went to OKC and back. After a few hours, I went out to go to the store and there was gas everywhere, which is a hazard to the other tenants in my apt. building. They said it’s going to be on Friday morning. Then they said Monday. Well let’s hope no smokers come flicking their lighted cig because the car will explode. They don’t care about you. They just want your money however they can get it. I will not be buying any more cars from them ever after this is over! I don’t want a repo on my credit, but they won’t get another chance to do this to me again!

I called Car-Mart. They had it pulled to their shop and they purchased a motor for me. It took two months to put it in. While I was waiting, I had to catch the bus and rent a car (extra money). After the motor got put in, the same thing that was wrong with my old motor that Car-Mart purchase. I called corporate office and they told me that I have to pay for the labor and shipping of another motor. The store manager kept dodging me which made me call corporate but I got the same results. They don't care about the customer.

I pay $408 a month for a lemon. I paid them $2800 for putting the bad motor in, and I have to pay more for them finding me another motor. I'm very disgusted. I am so tired of calling and going up to the car lot trying to get some reasoning. Corporate is not worth calling. They don't care either. This is my first and last time to buy a car from them.

Three weeks later, I got the truck back with grease all over the hood, seat, door steering wheel and the full tank of gas had dropped to a quarter of a tank. I went back in and the manager said, "Okay, I'm sorry," and told me to fill up and she would take care of it out of her own pocket. Wow, that's great service, I thought. So I went to the gas station to fill up and the pump clicked every $50. I took it back and it went back in the shop for 2 weeks. We found out it had some crushed vent lines due to engine install. I got it back and drove it home and the 4-wheel drive didn't work so back it went and I said, "I would just like a different truck." I found one behind the building and they said, "No, impossible! It was over my limit." I thought I deserved what made me happy and that truck was it, so I talked to a guy at corporate and he said, "Sir, I'm sorry," and called Car-Mart right then and said, "Make it happen." So it was done, an 02 GMC Sierra 4x4, pretty, had 18,000 170,000 miles. I'm a happy customer, right?

Well, over the next few months, they had a change of employees several times and we had gotten a Ford Mustang 01 GT with no hassle. Boom, and it was done. Wow! I followed my wife home and we stopped to fill up and it was smoking bad burning oil. So after we filled up car, we drove it back to Car-Mart the same night of purchase. After 5 weeks, they say that it may need an engine. Okay, well, I'll go get papers and I'll get car legal so some employee of Car-Mart gave me directions to some crazy place. I never could get a straight answer of where my car is. I was driving around looking and a yellow Mustang came by me, at least 75, in a 60 zone. It was ours. I followed it to Car-Mart and it was the mechanic Car-Mart chose to work on it. I was told he was diagnosing it. Well, I got the papers and there was some guy that Car-Mart didn't even know laid back in pass.

Seat smoking and listening to something I can only assume is music. I checked the gas gauge, it was almost empty. I filled it up. After 6 weeks, I called the general manager and said, "Look, I need that car," and she had it towed to my shop. I was working at a Chevy dealer in Conway. I got the car and he had only dropped the engine in and it was almost on its side. After 6 hours, he had the car running. Car-Mart paid the bill from the dealer. Guess what? There was a change of employees again. Over the next few years, we got hit by a tornado and we lost our home. They worked with us. I was happy. A year went by and my wife missed a payment; she forgot. The general manager at that time waited till she stopped to make payment and he jumped in the car and took off. Well, I came from work early to talk to them and fixed this so we fixed it. They said no problem and dropped our payments. Awesome, thank you.

We had my truck paid down to $4500 and my wife's car $7000 and it hit Christmas and New Year. I work on commission as a tech at a dealer. Times got really bad and they helped here and there and we missed two payments due to holidays and I didn't get paid for the holidays. They came to my job and told me they were taking the truck because I was over 30 days due. That was a Thursday. I said, "I get paid Friday and I can catch it up." They wouldn't listen. They wanted my truck. They took it and, yes, I was upset. I called my wife and she talked to someone at Car-Mart. They said, "Just come in and we will fix it." We got there and they were so rude and told me after all the time and money and problems we had, he wanted payoff for me to get truck back; it was over 4000 dollars. I was like, OMG, I don't need to hear anymore because I'm getting upset I just lost my truck.

So I left and this guy, the general manager, jumped up to follow me out and the whole time, he was running his mouth so it was not a good public attitude. I went to get in the car and he said, "No, I want that car back and we are done with you guys." I said, "Wow, are you serious? Well, give us a ride home please," and he said, "Hell, no." It was raining and dark and cold. My wife was in high heels from work and we left for home on foot, soaked, and a couple of cops pulled up and talked to us and said, "What happened at Car Mart? They called us." I told him and he said he was told by this GM that I tried to make it physical. I never ever tried or hinted that I wanted to get physical. Ya, I was loud and I cursed a few times but I just lost both my vehicles and we have no way home.

The cop gave us a ride and gave me a warning, criminal trespassing. He said they requested I never come back and they won't even give me my personals out of my cars. Wow, customer service at Conway is a joke. Hey, they waited until they were right at paid off and stopped working with us. Our vehicles are now going back up for sale. What a joke Car-Mart is. I have turned several people away from there and will continue to do so.

The next day, I examined the vehicle and it had different seats in it. The detail job was very poorly done and the front end had not been aligned. On 1/2/2013, I went into Car-Mart and expressed my unhappiness with the job done. The manager said that they would redo it. I told him I could not get it in again until Saturday, 1/5/2013. He said that would be fine. On 1/5/2013 at 9:00AM, I took the vehicle into Car-Mart and was told by the manager that they did not have a detail guy or mechanic in on Saturday. I asked the manager why he told me it was okay to bring it in on Saturday. He responded by saying they have never had a detailer in on Saturday. I requested that the manager talk with me in his office.

We started walking to his office and he asked me what this was about. I asked him where he got his management training. He then refused to go into his office and became very defensive and loud. I again asked him to come into his office. He said, "We can do this here." I responded with okay fine and asked him why he lied to me. Why would I drive 10 miles into town to have this work redone if you, as you say, don't have anyone here to do the work? He raised his voice at me and went to the front lobby. I became agitated due to his attitude and stated that I have been coming there for 15 years, and had never had any problems until now. I simply wanted the work done that was agreed with and done properly.

The manager pointed his finger at me an in angry, loud voice and said that he never told me to come in on Saturday. I pointed out that if the work had been done properly in the first place, I wouldn't have to be here today. He said that he thought that I was in a hurry, so they quickly did the job. He then went behind the counter where I admittedly called him a liar. He leaned over and with a very reddened face, pounded his fist on the counter and said that he never said that; and to get out of my store. I then asked the female worker at the counter to call the police as I felt very threatened. Then I went outside and waited for the police. It ended up that I and the manager received a ticket for disorderly conduct.

I don't understand how I was disorderly when all I wanted to do was get the work done properly that was agreed with. I have never in my 57 years had a manager of a store yell at me or make me feel threatened. I did contact corporate with them, basically being of no help at all. Their outlook was it was just as much my fault?

I needed the vehicle and that’s why I got it - so I could go back and forth to work. But after this, I have been bumming rides from friends and family because they will not help you with a loaner car. But then again, after yelling in the office and having to threaten to stand on the lot and warn everyone that arrived not to buy the cars, they are now paying for everything. The customer service sucks and they don't care about the well-being of anyone. They are just looking for their next buck. If it wasn't for me needing a car and being too young to really get credit built up yet, I would not be dealing with these **. I recommend that you stay away from every CAR-MART. They are scam artists that thrive on making the working man to work harder just to survive.

This truck has 25 issues with Carfax. I also put a new fuel pump on the truck in the first 5 months and since it happened to me out of state when I was on vacation, they did not pay for that and it was under warranty. They will only pay when you use their mechanics. And the mechanics they use are crooked just like Car-Mart. I even called the headquarters and talked to someone there and they said not our problem. Sorry bunch of people.

We put on new tires since the ones on the vehicle were bald. Then, oil started leaking and then the engine started knocking. The power steering started acting up and was leaking fluid. We stopped making payments on the vehicle and drove it around until they repossessed the car about 7 months later.

Thankfully, when they repossessed the vehicle, we already had another vehicle but I would never go back to this dealership again. They are a bunch of crooks and sell vehicles that are not well-maintained nor are they safe! Go someplace else and stay away from Car Mart!

They "fixed" the vehicle for a fee of course, but I was skeptical because the car continued to rumble when running and felt halting under the gas pedal. I took the car to a certified mechanic and he found the belt they so-called fixed was taped together with black electrical tape! He pulled it out and showed it to me.

That car could have broken down again while driving! I took the mechanic’s report and the mechanic to the dealership with me but, of course, they had no comment and would not verify what they did to "fix" the car!

I’m disgusted!

Now I have a vehicle that I am making payments on regularly that is not safe to drive! I have two young grandchildren that I drive around with me a lot, and it is a worry! We want to go to Michigan on vacation, but now we have to rent a car, because there is no way this one will make it. My credit was not great to begin with, which is why I have to deal with companies like Car-Mart. However, this van will now sit in my backyard and grow grass and rot because it cannot be driven. And, I now have to find a vehicle that is safe to drive. I'm not happy. If there is anything you can do or have any suggestions to help with the problem, please let me know.