America's CAR-MART

America's CAR-MART Reviews

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Overall Rating1.6 out of 5
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America's CAR-MART Reviews

ConsumerAffairs has collected 224 reviews and 128 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 23, 2023

They will call you multiple times when you miss a payment but when your car in they shop they will not answer the phone to give you a eta time. Will lie to you about the parts. DON'T BUY FROM HERE. I had my car only 3 months and the transmission went out.

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Contract & TermsStaffFinancing

Reviewed Sept. 8, 2023

I visited America's Car-Mart in Conway Arkansas and had a great experience financing a ride I could afford. I was pleased with the salesman named Josh. He helped me a lot on finding my ride easy. The Manager Mr ** he listened on what I needed and got me what I wanted. Mr ** also help me on my service contract and contacted me every day on updates so yes I was very pleased with America's Car-Mart and Conway, Arkansas I would definitely recommend on buying or financing your next car here!

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    Sales & Marketing

    Reviewed Aug. 31, 2023

    Bought a car from the Harrisonville, MO location. I lived close by on the Kansas side. Got a 60 day temp tag in Kansas. Suddenly found myself needing to move to Colorado one week before temp tag was up. After finding out what paperwork I needed for CO DMV, from the dealership, I requested it from the Harrisonville location. They were not able to supply it. They said that had they known I was moving to CO, they wouldn't have sold me the car! So, everyone that buys a car from them has to stay in the KC area until it's paid off???? Had I known I was moving 2 months later, I wouldn't have bought from there, either!!

    But there should be a better explanation than what they gave me! And a customer should be able to move and and still register their car in the state they move to! Not even their legal department could help, and I lost so much income waiting for correspondence back and forth, I no longer had the money to register the car. I drove it to the closest Carmart from CO, in Oklahoma, and dropped it off. It was a useless piece of lawn furniture by then. I won't even go into the problems I had with the car 5 minutes after leaving the lot. I just want people to know that Carmart is a scam. At least that's what it turned into for me.

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    Reviewed Aug. 28, 2023

    Worse experience ever. Lied to me. Sold me vehicle with a bad motor. Lied to me. Told me they would work things out with me then. I took off work 3 times. They said to. Come get the truck with 500 down then told me different. Tyrell and Colby Don’t recommend these people. They trashed my belongings that was in the car as well figured they would make it right considering the car had a bad motor and they knew it. They told me not to worry about the noise it was making.

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    Customer Service

    Reviewed Aug. 28, 2023

    I went to a third Car-Mart for a third vehicle. After the first two experiences I should have learned my lesson. Both of the first two cars were $10,000 lawn ornaments that sat in my yard not working because I was sold lemons. The first car conk down on me that they after I paid it off two years later then the head gasket cracks after I finally paid off the car. But my current concern right now that I'm trapped in at 10,000 loan for a 2006 Chevy Malibu that's only worth $4,000. In the first place their auto pay system charged me twice. I called to to refund my overpayment as soon as I found out that Monday. They tell me they drag me along for 3 Days on the phone telling me they need this and they need that and every time I give them what they needed they need something else.

    I finally give them my entire bank statement showing that I did overpay which they already knew I had done because it showed up on their computers. They tell me it would take five business days and then call back today and they would have my money. Well guess what? I call today and they told me it could be another three to 10 business days. Well why didn't they tell me that in the first place because they're liars and they know my next payment will be due by then. I have been in a negative balance for two weeks and they had no care at all because of their mistake. I wouldn't recommend them to anyone. I would walk before I ever call Car-Mart again!

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    Reviewed Aug. 5, 2023

    The salesperson was very friendly and knowledgeable, so no complaints there. But the office staff and management was 100% incompetent. I financed the car I bought myself through my bank rather than going through Car-Mart and getting raped on the interest rates, and they were completely unprepared to deal with this and had no idea how to draw up the paperwork. After I waited for over an hour while the finance guy behind the desk tried to write out the paperwork, I had to return to the store on more than one occasion to sign stuff they had screwed up. When I went to the DMV to get the car registered I found out that all of the lien paperwork was wrong, and I had to go back to Car-Mart AGAIN and get them to fix that.

    But none of that is the worst part. When I bought my car from Car-Mart, I traded in my old car and Car-Mart agreed to pay it off. It has been over a month now and they still haven't paid it off. My account is now past due and I'm worried that it's going to affect my credit, but Car-Mart cannot give me any answers as to what's taking so long.

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    Verified purchase
    Contract & TermsStaff

    Reviewed July 23, 2023

    I purchased a vehicle from my local Car Mart. And it was nothing but hassles from the beginning to get anything fixed… There were problems with the vehicle when I got it and the general manager didn’t want to fix them but finally got them to fix most of it. Then when things started going wrong with the car while I was still in their service contract agreement. The motor blew… They have now had my car for over a month and They have ordered two different motors for some reason and both times the motors were not the right motors!! I complain to the local office general manager and they did nothing. I complain to Car Mart corporate and they did nothing… They are still doing nothing and the next motor is still 10 days out!

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    Customer ServiceStaff

    Reviewed July 13, 2023

    My name is Joanna ** and Car-Mart has been my personal dealership for the last several years. Your experience is personal, professional and they always do their best to get you in a car. They're very friendly and family oriented. I've never had a problem with America's Car-Mart. I would recommend them to anyone looking for affordable used car I will always use them as my number one car lot. Go out and see Pat and her team and Oxford Mississippi if you're in the market for a car. They will not disappoint and you most definitely love your new car. They make sure of it. Give them a call. I'm pretty good at picking out cars. I'll stop by one day and help you.

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    Reviewed July 6, 2023

    My 73 year old aunt went to Car-mart this morning. I wanted to tag along with her to make sure she wasn’t “taken.” She was interested in a 2016 Buick Lacrosse. (She loves Buick but they don’t manufacture cars anymore. Just SUV’s and Crossovers.) With 89,000 miles. The sticker price was $26,000. I said hold on a second. I looked up Kelly Bluebook. At BEST it was worth $13,000. I told her absolutely NOT!!!! She’ll stay on the road with her current Buick. JEFFREY A. WILLIAMS (CEO Of America’s Car-Mart) you should be ASHAMED of yourself!!!

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    Reviewed June 7, 2023

    I got a car from them and paid it off. They gave me some excuse about not but I gave them over 11000 dollars for a car worth about 4000. They then put it on my credit and makes it look like I got a repo so I am giving them a bad rating. Will never do business with them again or reference anybody to them and if credit bureaus will not help me I will contact an attorney

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    America's CAR-MART Company Information

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    America's CAR-MART