America's CAR-MART Reviews

I am writing to express my profound dissatisfaction with the service and overall experience I have received from America's Car-Mart since my initial purchase. Despite consistently fulfilling my financial obligations promptly and ahead of schedule, I have encountered significant challenges in receiving the level of service and adherence to commitments that one would reasonably expect from a reputable automotive dealership.

Car-Mart in Dothan is HORRIBLE. Pamala is rude (account specialist) won’t let you talk and talks over you. If it’s not what she wants to hear she are dismissive. Tameka the regional manager is the same way, loud, obnoxious. It’s very hard dealing with them so if you have to get a car through Car Mart, do not do DOTHAN. THEY ALL NEED TRAINING IN CUSTOMER SERVICE. Setting up an arrangement is like pulling teeth. It’s like you bought the car from them personally and not the corporation. I do not even want to pay my car payment there. I’d rather drive to a different city to deal with different people because they do not know how to talk or treat people.

Very poor customer service. Whoever the lady I spoke with about my payment being late had a very smart mouth. I hate that I even felt with these people didn’t never get my referral pay. I wouldn’t send a dog back there!!!! Didn't even want to give that one star!! The one in Milledgeville Ga!!

5 months with Carmart, first car chevy cruse, motor no good, 2nd car 2015 Subaru crosstrek, transmission, needs to go into shop. Now the first car they put it down as voluntary repo instead of trade in. Anyone know a good attorney?

My car has been towed 5 times since Dec. 1st. I depleted my savings to get it fixed and, unfortunately, had to resign from my job due to no transportation. I have been stuck on the side of the road for hours in 20 degree weather waiting on tow trucks. It had gotten to the point where one tow company would bring up that they had just picked me up a few days prior. After the 3rd tow, I contacted Car Mart for Assistance and was told that they would repair my vehicle for me. Just to pay to get it from them (because I needed to update my balance) and it to break down again 24 hours later. Causing me to need another tow truck. Not only did they not fix it but they only charged my battery and returned it to me. After I'd paid for multiple new car parts and a brand new battery, I was more than positive a jump off was not what was needed to fix my car. But, they would've known it was an electrical issue if they had actually looked at it.

After selling my Veteran husband and I a vehicle they promised to correct all of the issues. They never did. Issues that ranged form no air bag detected in the dashboard that had cuts in it, doors that wouldn't lock, windows wouldn't roll down, ac didn't work, bolts on axles had to be tightened at least 2 times a month...the list hoes on and on. The engine finally blew up in it. We had it towed to their lot. We wrote them an email explaining how we have put several thousands of dollars into this vehicle and it's still not fixed. They can have it. Now they want to sue us for the remaining balance on it.

They drive cars long enough to get you to buy them then they fall apart and they won’t fix anything and the warranty they sell you basically covers nothing. Two cars bought and both have bad issues we’ve had to spend a fortune to fix.

How can you go get your car checked out and know how long it takes to have it fixed. Once you have your car in the shop with their mechanic it takes up to a week for them to fix it when it should only be three days. They don’t even give you a rental to use when it’s their mechanic and their way. All they do is lie lie lie. They can never give you straight forward answers nor can they tell you what they have to replace on you vehicle. This being said people need big discounts or something on their bill. I mean they need to do better with their customers!

Do not buy car from here. They take your money and lie to you and please don't think you're getting anything with them. Free oil changes, lipstick in Oxford, they use the same oil filter and never check any other fluids. Big rip off, so you're not getting nothing.

I am done with the harassment. I have been dealing with Carmart for years and here recently they decided it's ok to call you the second you are late on a payment and every single day till they talk to you or get their money. Who else in this entire world does that???? Call me when you are coming for the car, other than that Back Off. I work everyday and I can't be seen on my phone. Not to mention just because your policy changed doesn't make it respectful to your clients.