About America's CAR-MART
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I broke down on 12-6. I have called several times for updates. Nothing told me my car was in GA. Told me they couldn’t give name of repair company against policy. Finally this week I got name. Looked up repair shop. Wrong address. Police dept never heard of it. Gave address. Nope not there etc. Idk what they're doing or where my car is but do not shop with them. I asked questions of why there’s 3 shops there and only 1 actually there and that company never heard. They just got pissy about it.
They sell cars at a high rate and they are lemons. You buy from them and they don't even detail the vehicle or put any gas in it. Every vehicle that sell has major problems that will cost you thousands to get fixed. They are a predatory loaner and won't fix anything.
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Bought a 2015 Kia Forte. EIGHT DAYS AFTER I BOUGHT IT (WHEN THE 7 DAYS THEY GIVE YOU TO SWAP IS OVER) the fuel pumps went out. They had it for 2 weeks. Ok 2 weeks later, the axles broke. Had it again for about 2 weeks. ONE thing after another. 4 months later, I'm going down the road and the car just dies. I call and tell them and she doesn't care AT ALL. She just wants a payment. FINALLY AFTER 3 WEEKS THEY DECIDE THEY ARE GONNA COME GET IT TO "FIX IT".
Now A MONTH AND A HALF LATER I STILL DON'T HAVE IT. And it's the fuel pumps AGAIN. I've been told story after story lie after lie. Y'all so serious, DO NOT GET A VEHICLE WITH THIS COMPANY. THEY WILL SCREW YOU EVERY WAY BUT THE RIGHT WAY. They don't care about people having their vehicle... They keep it as long as they want BUT YOU BETTER KEEP MAKING THAT PAYMENT EVEN THOUGH YOU HAVENT HAD YOUR VEHICLE IN A MONTH AND A HALF.
I bought 2014 Dodge journey. Since I bought it I've put a new radiator motor mounts multiple sensors. Now it needs alternator transmission power steering pump. It has electrical issues. They hound me to make a payment. I have paid 12,000.00 down to 3200.00. I refuse to pay anymore on it.
I purchased a 2013 Nissan Murano for $18,000 from the Siloam springs Arkansas Car-Mart back in August of 2021. Within a couple months I was having transmission problems. Under the warranty I brought the car back in. It took them over a month to fix the vehicle. Got it back and within a month I was having the same issue. They took it back again. It is now going on 3 months that has been in the shop and Car-Mart refuses to do anything about it. Half the time I have to call to ask for updates to just get put on voicemail. Never return phone calls so I go to corporate. They said it's not their issue, it's the maintenance people's issue. However I can't contact the maintenance people to find out what's going on or why I don't have a car back yet they could have built the car for this time.
Car-Mart has not taken anything off my payments. They've not helped me financially other than to say I can delay some of my payments but it's going to cost me more money and interest to do so. They then turn around and also say don't get me in another car but I'm going to lose half of what I've already paid on this one to do so. Why should I lose money on a car they sold me that isn't in running condition and they also want to put me in vehicles that aren't worth as much. They're older vehicles with more mileage. Why would I want to do that? It's like they're trying to get me to be out of money just so they can make more money off of me. That's not treating me like family. It's not good customer service and they're definitely not keeping me on the road. They're not living up to anything that they promised.
I got a car from the Tulsa north location, had the car for less than a week. I was driving the car with my kids in it on a main highway when the tire came flying off the car and hit another car. Car-mart told me to tow it to a tire shop so I did, came to find out the rims don't belong on the car. Car-mart decided they were tired of paying to fix the car so we had to buy a rim for it. I'm now stuck with a car that I won't drive since we were told it's not safe and I don’t feel safe having my kids in a car after the problems I've had. Angela that was a sales manager was very rude and could tell she didn’t want to help me at all.
I have a 2013 Kia Forte that I got from the Car Mart North Tulsa location. They make it clear that their "warranty" only covers powertrain items, so they can care less about issues with electrical issues. I now have a car that has over $3K in electrical issues, WHILE making payments for it. They had to know there was issues because they started up very shortly after I drove off the lot, but after the week that you can trade it for another vehicle.
I'm constantly spending money I don't have on this money pit of a car. If I call and tell them I'm having issues with the car, before I can even begin to explain what is going on, they tell me "We don't cover that". Very rude. Now, the location in Claremore is different as in they listen. But they're not in a position to help me because I purchased the car at a different location. This car is WORTHLESS and I'm super stuck. I will NEVER buy a car from them again and I will never recommend anyone else going there.
I was less than a year from completing my vehicle payoff and blew my motor. They were not able to help me fix my current vehicle but they brought me in and did everything they could and were able to get me in another vehicle within 3 hours. Angela the manager really impressed me with the effort her and her staff put in to help me get back on the road when I was in a tight pinch financially.
The Car-Mart in Tupelo Ms is extremely rude. I've had my car through them for 2 years. Last year I got a 2nd vehicle through them because we needed something bigger! I called them today to let them know I would be 1 week late for my payments because I had to pay my rent today and the lady was extra rude. Needless to say I will be paying off my car with taxes and they can have their van back! I will never deal with them again.
Put money down on a 2016 Chevy Cruze. Lady working there told me the only wrong with the vehicle was a tire sensor. They want $175 a week plus insurance. Drive the thing 5 times and now a check engine light reduced power mode with engine ticking. Dealership tows it back and says they’ll take it to the shop on Monday because of my work schedule I can’t take it in myself. Monday comes, says they’ll take it in Thursday, haven’t heard a word. I feel like I’ve been scammed and are making payments on a broken car. I don’t recommend CAR-MART to anyone at all.
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