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America's CAR-MART Reviews
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I would give them a negative star if I could. They sold me a lemon and now I am in $20,000 debt. I got stuck on the highway with my kids and almost got a wreck that would of been lives lost. I am currently going through a pro Bono because they will not fix the problems in the car.
They outright lie to you selling you an vehicle with salvage titles, charge your maintenance policy for the repairs that need to be done so they don’t have to, and when you can’t drive it because it is unsafe and you cannot title or insure it, you turn it in and they secretly sue you getting a default judgement and have your wages garnished! They are crooks! Don’t do business with them!
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Purchased a 2004 Nissan Pathfinder SL from Miami, OK. We were told by the salesman that we could get an we owe you and that we need to bring the vehicle back for some services to be done. When we brought the vehicle back and the mechanic looked at our issue he came in told us what was wrong with it. So the salesman said he would order the parts off Amazon. When we got back into the vehicle the air bag light was on.
Well went by and no word from Car Mart, so we called, got a run around about parts never being ordered. My fiancé called the General Manager and he said he would order the parts, once again parts were never ordered. When the title came in the lady behind the counter was extremely rude, and said she would have to go pick it up that day, she never picked it up. We were told that General Manager of Miami wasn’t interested in helping us even thought we had an “WE OWE”. Will never do business from these crooks.
Found a 2014 Nissan Versa on their website, called for price. Over $14,000. The car in 2014 sold for around $12K. This company also has a 2016 Nissan Versa, They want $15,800 for it. A new 2023 Nissan Versa starts at $15,730. I asked the lady on the phone for the high priced reasoning and she had no answer. After a little research, many reviews on their own site say how great they are but any reviews outside of the company are not very favorable. I do not recommend this place.
We bought a Honda Pilot that had electrical problems that causes us well over $5,000.00 in repairs. We had the vehicle for ONE month when the problems started. The shop that repaired it said the alternator was being shorted out. After 4 alternators they found a very long line of RUSTED WIRES and GROUND WIRES in the underside of the vehicle that this cheap car lot refused to fix before they sold the car. Now they have the NERVE to claim we cost them money. TN needs a used car lemon law!!!
I broke down on 12-6. I have called several times for updates. Nothing told me my car was in GA. Told me they couldn’t give name of repair company against policy. Finally this week I got name. Looked up repair shop. Wrong address. Police dept never heard of it. Gave address. Nope not there etc. Idk what they're doing or where my car is but do not shop with them. I asked questions of why there’s 3 shops there and only 1 actually there and that company never heard. They just got pissy about it.
They sell cars at a high rate and they are lemons. You buy from them and they don't even detail the vehicle or put any gas in it. Every vehicle that sell has major problems that will cost you thousands to get fixed. They are a predatory loaner and won't fix anything.
Bought a 2015 Kia Forte. EIGHT DAYS AFTER I BOUGHT IT (WHEN THE 7 DAYS THEY GIVE YOU TO SWAP IS OVER) the fuel pumps went out. They had it for 2 weeks. Ok 2 weeks later, the axles broke. Had it again for about 2 weeks. ONE thing after another. 4 months later, I'm going down the road and the car just dies. I call and tell them and she doesn't care AT ALL. She just wants a payment. FINALLY AFTER 3 WEEKS THEY DECIDE THEY ARE GONNA COME GET IT TO "FIX IT".
Now A MONTH AND A HALF LATER I STILL DON'T HAVE IT. And it's the fuel pumps AGAIN. I've been told story after story lie after lie. Y'all so serious, DO NOT GET A VEHICLE WITH THIS COMPANY. THEY WILL SCREW YOU EVERY WAY BUT THE RIGHT WAY. They don't care about people having their vehicle... They keep it as long as they want BUT YOU BETTER KEEP MAKING THAT PAYMENT EVEN THOUGH YOU HAVENT HAD YOUR VEHICLE IN A MONTH AND A HALF.
I bought 2014 Dodge journey. Since I bought it I've put a new radiator motor mounts multiple sensors. Now it needs alternator transmission power steering pump. It has electrical issues. They hound me to make a payment. I have paid 12,000.00 down to 3200.00. I refuse to pay anymore on it.
I purchased a 2013 Nissan Murano for $18,000 from the Siloam springs Arkansas Car-Mart back in August of 2021. Within a couple months I was having transmission problems. Under the warranty I brought the car back in. It took them over a month to fix the vehicle. Got it back and within a month I was having the same issue. They took it back again. It is now going on 3 months that has been in the shop and Car-Mart refuses to do anything about it. Half the time I have to call to ask for updates to just get put on voicemail. Never return phone calls so I go to corporate. They said it's not their issue, it's the maintenance people's issue. However I can't contact the maintenance people to find out what's going on or why I don't have a car back yet they could have built the car for this time.
Car-Mart has not taken anything off my payments. They've not helped me financially other than to say I can delay some of my payments but it's going to cost me more money and interest to do so. They then turn around and also say don't get me in another car but I'm going to lose half of what I've already paid on this one to do so. Why should I lose money on a car they sold me that isn't in running condition and they also want to put me in vehicles that aren't worth as much. They're older vehicles with more mileage. Why would I want to do that? It's like they're trying to get me to be out of money just so they can make more money off of me. That's not treating me like family. It's not good customer service and they're definitely not keeping me on the road. They're not living up to anything that they promised.
America's CAR-MART Company Information
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- America's CAR-MART
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