Consumer Complaints and Reviews
I went to CAR-MART because my 2002 FORD ESCORT blew a piston and pretty much considered TOTALED. I was working a Full time job and needed a car fast. This turned out to be the worse decision I ever made. First thing that happened was I selected a 2006 Chevy Malibu from the lot. I came up there on a Monday morning to complete the application process by which took almost two hours. After those two hours were complete the general manager came and told me that there is a hold on the title for the car and I should check back in a couple of days to check the status of the title.
A week later there was still a hold on the title so when I received my paycheck I went back to the lot and selected a 2005 Mercury Sable. The second day of driving this car the brakes and rotors began to make a very loud grinding noise and I noticed that it was hard to stop the car. The car's THEFT sensor was also off and caused the car not to start at times. I also noticed that the AC was not blowing cold air so I take the car back up to the lot and give the general manager a list of problems that she insured me she was going to "FIX". A week later I get the car back and NOTHING on the car is fixed. I got stranded at work numerous times because of the THEFT sensor and almost got into a bad accident because of the brakes. They harass you over $55 and even come out to your place of dwelling to question you like they're the law. I wouldn't recommend this place to the family dog.
I see a lot of negative reviews about Car-Mart. Yes, their interest rate sucks, but what do you expect? They don't do credit checks for vehicles under 10,000. They have a pretty good warranty with all vehicles they sell. Way better than other second-rate car lots. I have purchased and traded-in 5 vehicles now with the Car-Mart in Elizabethtown, KY. Some things haven't been great, but I'm buying a used vehicle. Obviously not everything will be perfect. I took the time to read before signing. I was aware of the tax season balloon payments. I compensated for it by increasing my regular payments, therefore never owing a balloon payment. As a matter of fact, it's made it to where I've paid vehicles off early. My last 2 vehicle purchase I had to put nothing down even and no balloon payments even scheduled. My current one will be paid off in 18 months of a 26-month term.
They do currently report to credit. My current vehicle I even got done in my wife's name, who is a homemaker, no income and never had credit in her life. It's already raised her credit 150 points. Car-Mart isn't the best dealership, but it definitely ain't bad. All these negative reviews I read show me people just aren't responsible to make their payments as agreed and don't review their contracts before signing. Heck I even tell them what I will allot my regular payment to be and they point out which vehicles can get me there and I decide on my vehicles that way.
As for vehicle issues, thoroughly check the vehicle out and give it a good test drive before deciding. Every vehicle I've purchased here has either needed very minor repair or no repairs at all. Most repairs being small cosmetic things. Take your time, check the vehicle out thoroughly, take to your own mechanic even, review the paperwork BEFORE signing, make sure the payment fits your budget and you'll get a good vehicle at a fairly decent price and now even start establishing credit. Have yet to see any other buy here pay here that can even come close to everything that Car-Mart offers. Either way it's just like buying from a first-rate lot. Do your research, find what fits your budget, request known defects with the vehicle be fixed before signing, get it in writing and enjoy your new ride while establishing your credit...
I'm 60 years old and I've probably bought over fifty cars in my life, my grandson decided he wanted a little truck so I drive around town. I find a Dodge four wheel drive, So I traded my expedition in on the truck. I leave and get pulled over not five minutes out of the parking lot and the coo says I have no brake lights, I carry it back and the owners son tells me to drive it around and find out all that is wrong with it, so I return with my list of problems with it and they agreed to fix them all. After they have had it two weeks my wife calls to find out what was going on and the owner was really rude to her. The son decides to take over and that's when the lies started. Moral of the story is they talk rude to women and continue to lie... they are a horrible business. I wouldn't ever recommend, so I finally went and took my trade in back. Warning: Rip Off.
2006 Chrysler PT Cruiser. $9,400. I was desperate for a car and as a college student I didn't have any credit, the reason I went to Car-Mart. THIS IS THE WORST CAR LOT I HAVE EVER DEALT WITH. I had this car for 3 days and it began overheating. Paid a $50 deductible and it took them 5 days to "fix" the problem. Once I had gotten the car back it was STILL running hot. I had to leave it in a parking lot and they had it towed back to their raggedy lot. It took another 3 days to get it fixed.
They came out of nowhere saying I had a $478 payment because of tax season (I work a part time job and don't have any kids) so my taxes weren't anything. They constantly harassed me. Everyone there is extremely rude. They towed my car and claimed I was 5 payments behind after I had just sent them $200. Once I made it to the lot they told me the car was staying there. I retrieved my items and told the owner it didn't run very good anyways. He responded "We'll just crush it then," HAHA. Worst place to do business. I should have listened to my mom and boyfriend. DO NOT DO BUSINESS WITH THEM.
We purchased a car in 2015 from the location in Magnolia, AR, and we stayed up to date on payments. Around the time when we had about 2500.00 left to pay on the car, we fell in a financial hardship, and we got 3 payments behind. Make a long story short, the week we was going to be able to catch up the payments, the car was repossessed from my apartments. Now we was no longer living in Arkansas but living in Dallas, and the two closest Car-Mart are both about an hour drive away. I called my local dispatch just to see where the car was towed to, so I would know how much towing fees would be. They told me there was no record of my car being towed. So I called the next day and DPD told me there was still no record of my car being towed.
So I called Magnolia Car-Mart and they basically told me they didn't know where the car was. I took it upon my own to call the next two close locations and they both told me that my car was not brought to their lot. And that it's company policy that when a repossession is done that the car is took to the closest location, and that if it's been 24 hours since the tow that my dealer should know who towed the car and where it's being stored. So as of now I have no idea where my car is. And it's poor service on their end to have a car towed and they not know where the car is. I know it's my fault for getting behind and ignoring their calls. But it shows some lack of responsibility on their end as well.
A customer should not think that her or his car has been stolen or been towed by some shade tree towing service, who will hold the car for ransom just to run up the tow bill. Tomorrow I will call again and see if they can tell me where the car is. It's not like I'm not going to pay if off. But for Christ sake they should make sure all their business is done company policy way when dealing with a repossession. From now on when and if I ever purchase another car, I will pay cash for one. I am done with secondhand car lots, who treat customers like puppets just because they can.
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Bought my 2003 Buick Rendezvous last year. Have never been late with a payment until my uncle passed away and had to help my grandmother with funeral cost. The lady at Car-Mart demanded I bring in a letter from my 89 year old grandmother saying I helped her which was why I was going to be late with my payment. I refused of course, then I receive a call in January saying my 'mid-year' payment is due. This was the first I had heard of this. According to her in the paperwork I signed I agreed to pay a tax payment of 650.00, I haven't even received my refund yet and they are constantly harassing me. I will never get another car from Car-Mart or recommend any to go there. They are crooks who prey on people who are going through a difficult time with credit and money issues.
My wife had no credit and wanted to purchase her first vehicle. She saw a little red Jeep Liberty and didn't do her homework on Carmart. I went with her and they explained everything about warranty and financing. Wife insisted so we proceeded. 25 days after "100% inspection and satisfaction guarantee" policy air conditioner pump locked up and serpentine belt snapped and destroyed alternate and pulley tensioner. Towed home and manager refused repairs because "pump not part of motor or drive train". He said I could have one week to forgo payment to repair. 3 weeks after the $1100 repair made electrical issue happened making car undrivable again. Same excuse from manager. Again, another expensive repair.
Then windows stopped working and yet another repair. Owning for less than 90 days and already up to $2100. I threatened to file suit and contacted corporate and still no call. Fell behind in payments and driving home one day 2 Carmart cars with Carmart tags chased me down interstate. I had to file police report for the dangerous driving of employees trying to repo. This was same day I paid balance making me current. Called manager and he claimed he didn't get confirmation number and despite coming current on loan now we have an " tax time" payment that was not even outlined in contract for $500. Called corporate and still no answer.
So after $2100 in repairs, current and behind in same day with no legal reason other than what they claim we agreed to and almost getting into wreck by crazy employees trying to repo. I'm now being called a liar despite paper trail and dash cam video of dangerous employees trying to pull us over on major interstate. Police filed report but Carmart denies. Dash cam clearly shows Carmart license plates and dangerous driving and I have a recorded phone conversation with manager telling me that they were his employees. Nothing done by corporate. What's next, if I'm a day late they will put a hit on myself or my wife? Pursuing legally despite my urge to handle this the military way. They are threatening to repo any day. This story is 100% true and can be backed up. Something needs done. Stay away from these thug want-a-be's. Police investigating but losing thousands. Watch yourselves!
Updated 2/23/2017 - I recently wrote a review about Carmart of Macon Georgia and how we had $1200 in repairs in the first 25 days of buying vehicle. Also reported that they sent employees to repo after agreeing to forego payment to cover repairs almost causing 2 accidents and came to our home and refused to let wife leave driveway until we paid or told them where I worked so they could come and get vehicle. Two pending criminal investigations are underway but it gets better.
Someone from corporate finally contacted us named Steven. I explained everything that had happened and he agreed that repairs were part of warranty and that Carmart does not condone such criminal activity to repo cars. He agreed to meet me at local location so that I could show him videos of incidents, police reports and repair costs. We were to meet to fix problems and to smooth things over with local manager Chris. He even gave me an email which I later found was fictitious. Well meeting day came and he stood me up. I had money to pay small past due penalties and pay ahead. Disgusted I tried to call him back and it was a bad phone number. I emailed and it came back undeliverable. So I contacted corporate yet again and was promised that repossession would stop and someone would contact me.
Well today at work I had 4 armed men with guns in hand follow someone into private gated property and held me at gunpoint while they repossess vehicle. By the time police arrived Carmart of Macon had already had a convenient story that I owned a gun and was armed and dangerous and this was necessary. I don't even own a gun. Called corporate again and informed them that Steven stood me up and the cashier's check I sent came back and what had happened during repo. Embarrassed and mad I was again promised that now the vice president would call me by the end of the day... It's 8pm and no call. Yet another police report filed and this time Chris at Macon office had someone do his dirty work by repossessing the vehicle by gunpoint through a repo company so he denies all responsibility.
I joked in my first post that they would probably put a hit on me for calling them out to the corporate office but never thought that they would almost do it. If you're wanting a car from the Macon Carmart please think twice about how bad you need a car. I have to seek legal action, pursuit of criminal charges against Car Mart and social media for justice. The videos are there to prove everything as well as recorded conversations and documents but these clowns claim that I photoshopped everything. They are crooks and thug want to be. No family deserves to buy a car and fear for their safety if they have a complaint. NOT WORTH IT! Don't let this happen to you.
My wife seen this car in Evansville Indiana. She loved it. It was a 2005 Mazda Tribute. Well in three days the engine light came on. Sent us down to AutoZone. They said it was first bank 02 and second bank 02 so took it to them. They said bring it back Monday. I said never mind. Take it to shop. Have it done. Well at shop again and they found out there was oil leaking on exhaust manifold so I said ok. Valve cover leak no. Now these guys are licensed in Indiana not AutoZone people. They said it was dangerous to drive so I asked them to do a compression test. It was almost 90%. They looked in reservoir and had oil in it so mechanic told me it was a blown head gasket. I was pissed. This thing could of blown up or burned my wife to death.
Went back up there to CAR-MART. Behind her they wouldn't accept the paper I had from real mechanics. They wanted AutoZone. Well I had it. I told her clean out the car of her stuff. I'm taking out tag off. We'll get another car. So while I was taking her take off the car the lady behind the counter said "We're gonna sue you." My wife was in tears. She didn't know I already called our lawyer. Then came back home they called. Big mistake. They asked for her. I said "no this is her husband." Well lady said "I talked to my regional manager. We'll make the arrangement for the 75." "I'm thinking you sold me a fire hazard, tried to kill my wife." A no. Well it didn't last long. I told them I have paperwork and pictures and she recorded the girl saying that to her.
There is a lemon law in indiana. Let them try. Judge gonna love this. They breach the contract and I have it recorded. The lady we first talked to telling us to bring it back in three days and they would fix it for free. So if you go here don't. They're ripoff artist and they will tell you that paper which says "oh only pay 75 dollars and we fix it." 75 over and over and over. No thanks. I'm smelling lawsuit. Pretty sure Sterling and Sterling will be contacting them next week.
Well, to start if you purchased a vehicle at Car-Mart, you have credit problems. Misfortunes happen to a lot of good people, that are not in our control, resulting in poor credit. Car-Mart feeds on this, selling auction vehicles that are on their last leg. Buy a hunk of crap, recon it just enough to get a bite on a credit stricken victim. We all have a story to tell from the first impression, to the customer service, to the first breakdown of our new found polished turd. REPEAT BUSINESS?? No kidding!! We're not going to reward you by reporting to any credit bureaus. Why would they do that? So you might possibly get established credit to buy a vehicle on a normal interest rate at a fair price. That's why they earn repeat business.
I'm very dissatisfied in the piece of crap I'm not stuck with. 05 Grand Cherokee. I even tried to trade it back into them to get another clunker, hoping to get a new set of issues to deal with. Salesman that sold it to me said and I quote "best car on the lot my friend.". Then try to trade it in, he says "well just a few more payments and we will get you positive equity, then trade you in to another vehicle." I'm not an idiot. If you buy a car here, there is no positive equity. Ever! When and if you get it paid off, it's probably at a salvage yard. I will never buy another vehicle here again. I would rather walk barefoot. Keep getting rich off of others misfortunes America's Car-Mart! Hopefully you are humbled one day.
I HIGHLY RECOMMEND YOU AVOID THIS DEALERSHIP If you are in the market for a place that will approve you!!! My first experience with Car-Mart was rather rushed to say the least. I was in desperate need of a vehicle and the dealership was made well aware of this and took advantage of it. Proceeding with the purchase, they showed me this 2001 Chrysler sebring convertible and made a hasty "deal" with me because the vehicle had low miles and the total of the vehicle was not very expensive ($8,500). They promptly told me the payments would be high only because they wanted me to complete the program and have my vehicle paid off in full by 2 years. Assuming that this was a steal for me, I made the purchase with a $500 downpayment and I was on my way.
Shortly after the purchase the vehicle had blown two shocks in the front, the window cracked, the convertible leaked heavily, and the tires were practically balded to the point of being unsafe. Fast forward a year and a half, my remaining balance was $3,299.00 and I thought "hey why not get out of this vehicle in to something better off their car lot?" (I know very dumb idea despite my previous issues but again because my credit was so bad I thought they would be practically the only people willing to work with me and get me in a car of my choosing).
Shortly after a discussion about my previous car and its remaining balance, we had come to an agreement that I would release the vehicle back to them and start over in a new vehicle. They had a very nice "or so I thought", Chrysler 300c 2006 Hemi and I was again thrilled at the thought of owning it! Because of the price of the vehicle "$13,000.00 with interest, $18,000.00" I was getting a reliable vehicle with an odometer that read 156K miles but according to the dealership only had 136K because the vehicle had an odometer issue. THAT alone should have been a red flag but I proceeded with the purchase. NOT EVEN 2 WEEKS!!! I have a EXTREMELY HEAVY oil leak!!
To give you an idea, this vehicle could hold 7 qts of oil and I took a trip to Florida from Kentucky and from Florida to Kentucky back and I had to replace the oil with 8 qts!!! Assuming the issue would be resolved under their warranty, I began the process by making a small payment of $50 towards my deductible. The vehicle went in the shop 3 times!!! The warranty eventually became void due to my miles and they refused to resolve the issue afterward despite it not being resolved! I have since then willingly returned the vehicle to them and declined payment and I will be taking them to court! I feel it was a breach of contract and they should be obligated to resolve this issue immediately! I am not pleased at all! Bankruptcy is coming their way!
My husband bought a car through these people in 2013. It was a 2003 Pontiac Grand prix gtp. PAID well over 10,000 for it. Anytime we made a payment they were rude. We were late a few times and called ahead of time to let them know. WHEN we got the car the abs light and traction control light was on. They had us send it to some backwoods shop to fix it and was never fixed. They told us because they paid for it once they weren't going to pay for it again. Kim was horrible. The tax policy is stupid. You have to file taxes with them so they can take it all. She did his taxes and got really nasty because he didn't get much back which was strange so we had someone else look into it and found out she purposely did them wrong.
I will never get a car from them again. I hope the lawsuits against them bankrupt them. THEY are supposed to be there to help people get vehicles who can't pay outright and they abuse that by charging way more than the car is worth and they have problems with them. I have gotten 3 recalls on my car and they refused to fix it. Took forever to get the title to the car. 6 months after it was paid for they gave it to me.
I bought a 2008 Chrysler Pacifica From David (The manager). Well I filed my taxes through them. The girl who did my taxes was messed up on drugs. Falling asleep and her speech was slurred. I even have a video of this. I showed David he let it go, she messed my taxes up so bad that Dawn had to fix it. Afterward my car started acting up so I called Dawn and she told me that my warranty was up so I had to fix it myself. Well 2 months later my whole car shut down in the middle of the road. I called them they would not help me at all. I had two mechanics look at it. The sub frame was rusted out with holes all in it. My bcm was rusted and went out. Windows would not roll down. It would not go out of park, wipers, air and so much more would not work. It was not safe for my 4 children.
So after a month of trying to fix it, I turned it in. Asked them if they would work with me? I was told by the General Manager that they may could remove it from my credit or give me another vehicle. After having this vehicle for only 8 months I still owed over $8,000 on it. They then sold it and said I owed 6000 still. I refused to pay it as they sold me a unsafe vehicle. Now they have a motto of "100 percent inspected". There is no way this is true. I plan to get a lawyer and make sure this does not happen to anyone else. If you or anyone else has had this problem I ask you to join me in a lawsuit. Please contact me via facebook or email (Terry ** via facebook) and my email is **...
Bought Jeep Liberty 2004 4+4. It sat two weeks while the wife went on the road with me in the big rig. Got back got in car and the right window motor went out. They fixed it after I threatened to drive it through the building. Two weeks later right rear tire blows out, tore up right quarter panel and back bumper. Tires were 15 years old on Jeep. Oil consumption 1 qt every 800 miles like clockwork. U-joints after 8000 miles. Still needs 2 more tires but to hell with this piece of crap. Long story short I put a total of 15000 miles on it in 16 months. Paid 5000 in payments, 800 down, still owe 5000. Got in it last week, right door lock quit working and the transmission slipped when I put it in drive. To hell with it. Went to Kia, bought real car for the same payments. I would not buy a new tricycle from these people. Oh yeah no a/c that they said they would fix it. You ever drive in Texas without a/c. America's Car-Mart, Greenville TX you suck.
My wife and me had to start over. In may 2016 we bought this Silverado in Arkadelphia then we lost our house we got. Behind on payments Rob would catch an attitude. Lost everything, lived in peoples' couches and all they're concerned is money. Said they would help me but no one has bothered to call. These folks are sorry be late in your payment they catch an attitude saying "We put them in a back burner" when I got a newborn baby and wife trying to have a Christmas.
am never home. I work an hour and a half from home 5-6 days a week in a prison where cell phones are prohibited. My payment has NEVER been more than two weeks late. They always want you to come in and explain what is happening in your life to cause your payment to be late. They treat you like an idiot basically. After I pay this car off I will never make this mistake again!
I purchased a car from CarMart last year and I should be finished paying for it this year!! I noticed after making my last payment that they charged me $200 more on my payment when asked to explain why and how I was told by Nick he didn't have time!! I called the corporate office and I'm still waiting on a call back. A worker by the name of Danielle gave me excuses for 2 days then when I went back to Nick all of a sudden he could explain!!!! It was total bull and made no sense!!!
I'm very disappointed. I mean very disappointed, by the time I pay for this car I could have purchased 2 cars!!! Please don't purchase a key chain from these people. The interest alone is ridiculous and I'm still waiting on the area manager to call me back who check this out!!! Doesn't have a phone because he travels from lot to lot!!! All I can say is God bless you CarMart. Everyone gets a turn so when hell breaks out in your own personal lives think of the many people you have cheated!!!
I bought a 2005 Ford F-150 from the Madison, TN store approximately 6 months ago. I have had to invest almost $1000 in the vehicle since that time. Things that were promised to be repaired before we took possession of the vehicle were not done, most importantly a replacement of the seal that was leaking oil. I had to wait almost 2 weeks to take possession of the vehicle after deciding to buy the truck and making a partial down payment supposedly to allow them time to make said repairs.
Since receiving the vehicle I have had to replace all 4 tires due to dry rot, replace the brake light sensor plate, have the vehicle aligned, and am still having to cope with a hole in the tail pipe, rear lights that do not work, and a missing center cap for one of the wheels. Yesterday I took the truck in for an oil leak. The main issue that was to be repaired was not repaired properly. We now are forced to wait while the truck to be repaired (again), pay $50 for the privilege, and meanwhile my boyfriend who drives the truck has no transportation to and from work. I trusted that the company was reputable. I trusted that a vehicle that cost over $10,000 would be in good repair. It was (and is) not. I strongly recommend that folks look elsewhere for a vehicle.
We currently are financing a car with CARMART in Lawton Oklahoma. When we are two days late they call and blow up our phone about the payment. I went yesterday because my wife called and spoke with someone about a payment extension. She spoke with two people who told her to come in and sign the agreement that it would be late.
I get to the store yesterday to make the payment and the two managers were sitting in the office doing nothing but laughing, so I went to the man up front and told him I was there to sign the agreement. He told me that I would have to speak with the finance lady who said "you are here to make a payment is what your wife said." I told here "no I am here to sign the agreement." She said "no you are here to make a payment." Very rude. She stated "well you are five days late." And I said "five days late really?" She stated very rude "why can't you make your payment?" That is none of her business being five days late. Do not buy a car here unless you want to be harassed.
My daughter bought a 2004 Buick Lacrosse from Car-Mart of Rome. Within the 1st month of having her car the transmission went out. We towed the car where Anthony told us to take it. Transmission was rebuilt, rack and pinion and power steering pump and power steering lines were replaced. After a month and a half she gets her car back. Car-Mart was suppose to have an alignment done on the car. No alignment was done!
The 2 front tires blew out on the car at 11 pm at night! My daughter who is 20 years old was stranded on the side of the road in a VERY RURAL area by herself for an hour because Car-Mart sold her a car with no spare or jack! Called Car-Mart the next morning and still cannot get anyone to call me back! My daughter missed her engagement photo shoot and so far a day of work. I have been in the automotive business for 25 years (in service depot) my husband has 45 years' experience doing nothing but front-end work such as alignments. Poor customer service with these people! I would not recommend anyone doing business with ANY Car-Mart!!!
I too wish that there was a rating for ZERO stars. I Purchase a 2005 Nissan Pathfinder in 9/18/16. After utilizing their 3 day return/exchange policy I was greeted with what looked like racial discrimination. She forced me to get full coverage insurance before leaving the lot as an attempt to discourage me from changing cars. Day 2 or 3 it broke down and it was towed to their mechanic shop to be fixed because it would not go up the hill.
After getting the car back the 1st time and only having it back just long enough for me to drive it home it broke down again, but this time it was smoking and it wouldn't go up the hill. I have only had my truck in my possession for about 7 days total since the date of purchase because it has been in their repair shop. With me calling repeatedly day after day for updates, them not returning my phone calls, them not telling me where my car is located while at the same time making payments and renting cars I was not able to keep it with my payments.
After getting behind 1 payment I came into their office to make reasonable arrangements and the first thing they did was try 2 force me to let them pick up the truck again for repairs after I had just got it back for the 3rd or 4th time (losing count now it's been with them so long). They refused to make arrangements and in fact repossessed up my car after being 11 days late forcing me to file bankruptcy. As of today they still haven't returned my car and in fact they sent me a letter saying they were auctioning off the car. They put the truck in the shop and had the mechanic dismantle it. It has been there for 7 days and they told me on day 6 that the mechanic said it only runs for 5 min. then shuts off. It wasn't even doing that when they picked it up while I was at the hospital picking up my sister, this was after I had a mechanic look at it and me notifying them that the fan clutch was destroyed and that they obviously had overlooked the problem.
This company is a rip off and they will go as far as to overlook court orders. I will not be beat out of my money, I put down $1000 and made payments of $125 weekly, paid $50 for a repair that was never fixed and $75 for a tow not to mention all the money I have had to spend with rentals and the trips I have had to make and lost time on my job. They think I will not be able to make my payments to the bankruptcy attorney and I will be forced to discharge the bankruptcy because I am left with no transportation to work but they are wrong. What ever happened to reputable businesses?
I only purchased this car because of my son who had bought a car in Dalton GA. He worked with him, told him where his car was being repaired, allowed them to take to the mechanic shop for repairs and to pick it up. They also made arrangements with them in regards to their payments. Kind of think of it since they are a corporation aren't they supposed to have the same rules at every location. Then people answer this question. Why did the head manager tell me that every location is different and no one can tell her how she spends her money? I wish I had known that they are allowed to make up their own rules as they go because if I had known I would've avoided Car Mart of Hixson at all cost. What I can say is that I am willing to go as far as I need to go to have Car Mart of America put out of business and I we come any attorneys to contact me because there is much more to this story.
I was intentionally sold a vehicle in need of major repairs. My story reads like that of most individuals who have written reviews here. There are approximately 200 complaints now filed with the Attorney General's Office which has now alerted them to the need for a thorough investigation. I have audio recordings of their fraudulent business practices...complete with Kim ** hollering that the recordings aren't admissible in court. I am not stopping until something is legally done to this fraudulent business and all employees of theirs that have willingly participated in victimizing many individuals. To have your voice heard... you may call me at **. Again, I am not stopping until something is done... the Attorney General's Office has now began reviewing the many complaints submitted and are researching the online complaints. You are not alone.
We bought a 2004 Nissan Xterra from CAR-MART in Cottondale AL on Aug 6 2016. We have had nothing but trouble out of it since the second day we had it. They started out fixing everything because they were only out parts my husband fixed it no that something is more serious. They had me to take it to their shops and they tell us it's not the catalytic converts. So after many calls over the last 3 weeks they set up a appointment with the Nissan dealership to do a diagnostic and fix it. The mechanic said, "Yea the converters are bad." I called CAR-MART because we have not heard back from them about fixing it.
The man we deal with did not return our calls so finally they tell us he had to leave to go to a meeting and they're sending my truck to another shop because Nissan was too expensive. And the lady would not tell us of their putting new parts on my truck. Most of all the salesman and most of his co-workers are nothing but liars. They try a put you off so you won't use your warranty. Sorry you will not get away with us. I will push it as far as it takes. America's CAR-MART in Tuscaloosa AL is a bunch of lying people.
There needs to be an option for no stars on these reviews.... CAR-MART JOPLIN, MO. July 25, 2016 my 20 year old son went to looks at vehicles and this being his first to buy alone he was taken advantage of. Do not buy a Black 2003 Mitsubishi Montero Sport SE 3.0 Vin # ** from them. The first day the Check engine light came on. He asked them about it. They said they would have it fixed no cost to him. The car had not even been inspected. He took it the following day on July 25, 2016 and was told it had an O2 sensor out but the guy who does that work is out until the following Tuesday. This mind you now puts the car outlast the 3 day 100% satisfaction. Made his first payment that week Insured before leaving lot and a temp tag.
The following week on Tuesday August 02, 2016 drops the vehicle off at the required CAR-MART local shop for repair. Thursday August 04, 2016 picks the car up only to be told now it needs to be reflashed and that could only be done in Springfield, Mo. CAR-MART said for him to take it over there and only to be told that was not the problem - there was other engine, fuel and exhaust problems. The mechanic at the Mitsubishi shop in Springfield, Mo was told to have my son bring it back to Joplin, Mo CAR-MART. They had the vehicle from that day on. Saturday August 13, 2016 they called and told my son it was still being looked at and they would let him know something on Monday August 15, 2016.
Last straw.... I called up to CAR-MART to ask who the person was to contact above the Management on the Joplin site. The girl who answered the phone started to give me the same number I already had from their website. I told her I tried calling and all I get is a voicemail. She then says to me "Well Honey they are closed on the weekends" and I addressed her unprofessional customer service with her addressing me as honey in a condescending tone. I informed her that they will be receiving a written formal complaint on the matter at hand since they refuse to answer calls on any day. The AOM of the Joplin Store I was told is John **. My son walked in to the location and they were handing him paperwork letting him out of his deal with them and they would have his $400.00 to him on Monday but he has been by everyday and everyday an excuse was given - the most recent it was sent from Corporate via UPS ground.
As of today Saturday August 20, 2016 one week later no check and no tracking number available they were asked for one. This is a very short version of our last and only experience with this company. Initially I was personally told my son was past his 3 day 100% satisfaction and they were fixing the vehicle by Bruce the manager. I notice they have the same response on all of the reviews yet none can ever get them to answer their calls or respond to them.
I got a car on June 11th. The car started having issues a week after I had it. On Aug 6th the car broke down 2 hours away from home. I called Car Mart on Monday when they opened. They had it towed to a repair shop. I called the repair shop and was told the car needs a new engine and Car Mart didn't want them to fix it. I've tried calling Elsa twice and she never returns my calls. I'm guessing the car is back at Car Mart in Corsicana where I got it. I have no idea what is being done and apparently neither do any of the people that answer the phone. It really sucks to only have a car for less than two months and this happen.
LIARS, LIARS, LIARS!!! I went there to purchase a vehicle. They were having a $100 down special on select vehicles. I called before I went there to ask about a specific car that was one of the selected cars. A guy name Larry said it was in the shop getting the horn fixed. It'll be back that same day. When I get to the lot and ask about the car they think it's sold and they don't have any more selected vehicles so now all they have is $500 down & up and we can pay the rest of the down out but this car they say is sold is still on the website. I came with $1000 down just in case I couldn't get the car they had but to just lie to make more money I wouldn't buy a bicycle from them.
I have sent out a letter to demanding the honoring of the Debt Cancellation Agreement. Upon the local Car Mart's response in person (recording available) on 4/25/2016. I was left with the understanding that I did indeed have coverage under the plan and I would have to sign over my car which is fine but I would not be receiving the $2.800 Car Mart collected illegally and pay more money to Car Mart despite them acknowledging they didn't fix my payments but still extended my contract. The local office was dishonest the whole time and didn't even acknowledge the coverage nor never informed me of having the coverage under a different name.
As of September the 18, 2015 until April 25, 2016. They didn’t honor any of the contract but continued to collect fund by misleading bad faith and breach of contract. The coverage itself is labelled under a different name than what it is being advertised as which is misleading. Your company has extended my contract without me knowing (witness statement available). Then stated it was to fix my payment but never fixed my payments because as of the present time my payments are the same.
I have videos and audio of Cheri ** stating the contract modifications was to correct my payments and she acknowledges the payments aren't fixed on the audio as well. Every transaction, phone call, and voicemail has been recorded. Audio of Jason presenting himself as the General Manager then incriminating himself on how the Debt Cancellation process worked and much more. This is my last attempt to get the situation settled in good faith before my attorney takes over with the legal actions against your company. We are well aware of all the illegal things your company has done to obtain money from me and I am willing to stop the legal proceeding that have been started upon your company successful completion of the return of all funds collected.
Most importantly I would like to note that customer satisfaction would be on any agenda of any business.... unless you work for Car-Mart in Madison, Tn. I purchased a 2012 Ford Fiesta on March 22, 2016 and it's giving me more issues than it's worth. I brought my vehicle in for apparent transmission repairs almost 2 weeks ago (end of June 2016). One of their very rude and unprofessional staff members had stated they recharged the battery and came to the conclusion that the issue wasn't the battery but the transmission. They had to wait for their "transmission guy" which took about 4-5 days.
Anytime I would call Car-Mart to see where they were with the repairs Dawn always made it her business to be super rude. I have NO IDEA how this lady has a JOB! She knew absolutely nothing about the vehicle repairs, what it would cost, absolutely nothing. In the midst of them "repairing" the vehicle the transmission guy couldn't figure out the problem so they transported the vehicle right across the street to the Ford dealership. They apparently couldn't figure the problem out as well, so the vehicle was taken back to the car lot. They're not stating the problem wasn't the transmission or engine but the battery...mind you, they had already rebooted the battery and initially recognized the problem wasn't the battery, but of course now they're saying that was the problem all along!
I am up-to-date on my car payments, I obviously had to pay an additional car note while they "repaired" the vehicle and on top on this they are wanting me to pay for repairs and another car note which sums up to $641. I purchased insurance from them in the amount of $668 that insurance covered any transmission problems but because they are stating the issue wasn't the transmission but the battery they're not able to cover any misdiagnosed fees. It's one thing to purchase a vehicle as is and problems occur, as Dawn continued to repeat as I tried to communicate with her, but it's another to be RUDE and work in a business that you have no idea about. She couldn't give me any information about the vehicle, she interrupted our conversation to transfer me to arrogant David. I don't how these people work in customer service - it is very apparent that they hate their jobs and also their customers.
My car is still sitting at their lot, "completely repaired" not only because I don't have the money for the repair fee but also because I'm not even understanding how I'm responsible for the repair when they misdiagnosed the problem from the beginning. I simply believe they are saying the issue was the battery instead of the transmission because they know if it was truly the transmission they will have to cover the repair bill. I never gave them permission to put a new battery in my vehicle, I only gave them permission (after they BUGGED me) to bring the vehicle back to their shop so they can see why the transmission and check engine light were both on.
They weren't given permission to purchase a new battery for the vehicle and/or have it placed inside. I've asked for a statement to see the cost of labor and parts, but was told by David that I can get the statement once I pay them the $271. They were unwilling to add that payment onto my car note, they were unwilling to work any arrangements even though the car is paid up, they just want their money money money. I will never ever do business with Car-Mart and suggest NO ONE else does.
I bought my 4th car from CAR-MART in Joplin, MO. I will never buy another car from any CAR-MART. In March I purchased a 2006 Ford Fusion. Test drove it and it drove fine. Once I got it home I found out that the driver side air back will not work because it has been installed wrong, which tells me the car has been wrecked. The face of the radio does not light up and the CD player doesn't work because there are 9 CDs jammed into a 6 disc player. And the cruise control does not work. The following day I went back to the dealer to address these problems. I talked to the person who sold me the car, and she handed me off to the so-called mechanic. He informed me he would have to look into everything and see if he would be able to fix the car. He would call in a couple days.
After a week I called only to be told he no longer worked there and that since I didn't bring it back within three days the problems were mine. The person who sold me the car denied ever talking to me. The manager is a real jerk, and after getting into a heated argument with him, I was told to get off HIS lot and never come back. CAR-MART used to sell good clean used cars. Now they sell overpriced junk. I didn't have to buy from them, but until now had not had any problems. I will never buy from them again, and hope that whoever reads this doesn't buy from them.
Do not buy anything from Car-Mart. My mom bought a car on Friday. She left and went out of town on Sunday and while traveling, the car stopped. It started smoking and would not move. She contacted the dealership early Monday morning about the issue and Wednesday we still haven't heard anything from them. My mom had to rent a car to get to where we were going and to get back home. The car stopped in Nashville and she has yet to know what she will do when she return the rental. We even called the corporate office and they stopped answering the phone also. This is just unprofessional on all levels.
I bought a 2003 Mazda 6 3.0 L from Car-Mart in Altus, OK and everything seemed great place until a week after the coolant just poured out of my car at a parking lot. Took it in and they claimed to fix it next day. It just ran down everything -- pre-cats, oil pan, oil filter, inside the heat shields, the radiator fans -- so I took it back and they took it back with yet another $50 deductible so I spent $100 just to get it fixed which is outright horrific.
Next issue was the brakes just started wearing down quickly and they refused to replace it. Next issue is shaking of the steering wheel as if it was unbalanced and improper steering mechanics which they refused to fix yet again. Another issue came up with the speedometer reading 5 MPH faster than the actual speed I'm going. I found out with a digital speed reader only 'cause people were passing by me at normal speeds so I thought something was wrong. Took it back and they tell me (oh what a shocker) they refused to fix it. Next issue came up as oil pan seal is worn and is leaking oil, not a lot but small amounts every so often, but I can not replace myself due to exhaust pipes having to be removed in order to get to the oil pan which is a pain.
Another issue came up for the Car-Mart manager telling me after giving my full report of my issues just for the manager (Jenny **) and she told me straight up, "I'm sorry but I do not care." Are you kidding me? How do you tell a customer you "don't care"? They already have a bad reputation and hearing that for myself nearly made me feel sick to the point of all lost of humanity. For those who thinking of shopping at Car-Mart anywhere in the US. I implore, no I beg you, DO NOT SHOP AT CAR-MART.
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