About America's CAR-MART
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Buyers Remorse. No more delivery jobs for me!! I am out of work AGAIN!! 2009 Mini Cooper purchased on 9/15/20- car stopped running after 3 days! I pay-$125 out of pocket towing fee. $75 protection plan fee for new clutch. PLUS $400 car payment. It took 10- days till car is returned. 11/4/20- Another round of repairs-ENGINE OIL LEAK!! $75 protection plan fee. PLEASE DO NOT USE THIS COMPANY.
This was the worst experience ever. I purchased a 2013 Chevy Spark at America's Car-mart in Valdosta Ga. I got the car in November of 2019. By May the car was running hot, the things the warranty didn't cover I fixed. So I finally get it towed over there to be put in the shop, I had to personally call the mechanic myself to see what was wrong with my car. The motor was gone! So my co-buyer and I went in to the office as instructed by the general manager, he tells me that he will not put me in another car even tho my warranty covers it and if I wanted to get another one I would have to make a full down payment. Mind me my account was up to date and I made my payments in time. To top things off he tells us that he'll just take the ** end of everything so we wouldn't have to go to court to turn around and put a PENDING- REPOSSESSION on my account that's still active. I'm just so baffled by this company.
We bought a 2017 Ford Escape during the coronavirus pandemic. We made several payments on time we started to get a little trouble out of the car that actually started on the way to a funeral. We signed an agreement with them during our purchase that it had a one year warranty or 12,000 miles. We were exactly 600 miles over or 12000 mile limit on our extended warranty that we had on a 2017 car. We had to have the car towed home. We could not make the funeral. It cost us over $200 to have the car towed back home then another $45 to have the car towed to the shop.
It took them several days to get back to us about the car. The transmission was in fact gone in the vehicle. We contacted Car-Mart. Car-Mart said there would be no way that they're going to pay for the transmission but they would work out a side note which entailed the different payment schedule for the vehicle with a different payment plan for the vehicles due to the fact we were going to be responsible for the transmission on a 2017 vehicle that we only had for Less Than 3 months. We had a very high payment of over $573 a month with a down payment of over $1,900.
Do not go to this place and buy a car. If it breaks down they will make you fix it even with a one year warranty. They'll make you pay for any repairs on the car. They are junk. They came by my house today. I left a note on my door to make sure I was at their office by 5:30. I plan on going down there and I plan on giving those people a piece of my mind. After that I'm going to go visit a lawyer - a bankruptcy lawyer - cuz I can't wait to see that repo on my credit because I'm going to bankrupt every bit of it. Y'all stay blessed. Y'all stay safe. Do not visit America's Car-Mart. Thank you.
I Jacqueline ** was writing review and page changed and closed out. Wasn't finished. After Mazda was found to be dangerous to drive by America's Carmart mechanic they had me leave there until they could get more cars. In each time I went to America's carmart was told new manager 5 different managements even employees had been fired. 2 months later given a vehicle dodge journey. Told paperwork would be corrected. Instead more was added to contract after a person from carmart walked onto my property unannounced, demanded I give her old contract and $98 dollars. She then began to degrade my living standards by saying I had stepped up from old location.
Mind you never missed a payment nor was I behind. She cursed me. She came into my garage. I asked her to get out and I went to Sheriff office. I looked in rear mirror. She was still blocking mail box. I drove back to my home and told her that was last warning. She screamed. She park where the profanity she wanted and go wherever. I called carmart on the way. Lady answered. Said she was unaware but she Christy was new manager and person was kathy. Christy told me she would resolve and I had her word. Told me to come to America carmart.
Once I got there no Christy who had me believe she was correcting situation. Once there inside Sabrina who was only remaining employee from 2 years said she was instructed by Christy to fix it by verifying my address to drivers license and have me sign stating information given was true. Once she explained I ask her to let me see what was on computer screen. Sabrina told me she couldn't because it wasnt complete that she needed to ask for help from a young girl I had never seen. This person claim to have fixed problem. Sabrina says, "Ms ** you know we gonna take care of you." So I ask to see paper. She claimed was verification and the person at front desk name Jessica told them she didn't understand what was taking place so she passed me 3 papers with altered signatures, two of which for a cosigner who wasnt present.
She then called the lady name Kathy, ask her to fix. Kathy told her she couldn't fix unless she got papers back from me. I refused because I knew they had lied and coerced me into signing papers to change contract. I confronted Sabrina. She ran in back office. Told me she didn't want to hear anymore. I contacted a financial advisor who found all errors and documents that had been altered. I have lost sleep, stressed, full of anxiety. Call Corporate. Spoke to several people who use same tactics then I received 3 calls from CEO. Mr Jeffery Williams who was going to put everything back into perspective turned out to be another lie. Had two people call me smarting off at me, used no respect nor integrity.
Mr Jeffrey left a long message after I gave him information. 3 managers were aware of these issues and fired after they promised repairs about the repairs and not having a key nor operal key fob and how often vehicle turns itself off and the adjusters in doors locking up and gps tracker operating on starter to engine he would take care of. Again haven't heard from Mr Jeffrey Williams nor Christy. Management something must be done. Found out that papers they had me sign wasnt address verification. The letterhead stated modification two weeks after as though it was cut and pasted on my signature.
I told Mr Jeffrey Williams no one discuss a modification and modifications are for people who are behind on payments. Also they have a so called Seasonal payment twice a year the length of contract supposedly for those who receive income tax. It must be filed through America's Carmart and they take it out once your tax return is sent to them by IRS. And if you are on medicare and Social Security it doesn't apply to you. Well not true.
Americas Carmart added $ 1,000 to contract without my knowledge and a new employee printed placed in my hand and this is how Im aware of this company misleading customers and using deception against low income families and those whom they think don't understand. I'm asking for help. Please Im on Social Security and when I get close to paying off they add money back to contract so you never pay off or they repo. Ive been honest from day one on this car loan. There must be something where a class action lawsuit or something can be put in place. America's Carmart shouldn't be allowed to continue these practices.
Car-mart had my car towed because my transmission went out and my car was out of my possession for 13 days. I got it back today and the RPMS increase when I'm braking, something is leaking, it's hard to steer, a lot of play in the steering wheel and it feels like the transmission is sticking and at the area that an oily substance is leaking there is very visible blue paint and scuff marks.
First off all, you’re better off riding a bike, probably way more reliable. I’ve had my car for 2 months and it’s given me more problems than I can count. I talked to a mechanic and even had him drive it and he said that my car was fine and had no issues, which I knew wasn’t true because it would shake like hell when stopped. Not even a week later and my car died while I was at a red light, yes, at a red light in the middle of the street. I had to turn my car over 3 times before it would start up again. I called the dealership and they said they couldn’t do anything, of ** course. I’ve had my car for a little over 2 months!!!! That’s it. ** ridiculous.
I purchased a vehicle from Car-Mart and they didn't give a crap how I survived or not! I tried to go in and talk to someone about getting my payments lowered to an amount where I could afford it. They talked amongst themselves but didn't agree with what I was talking about! They're just like Walmart (they take all your money). They don't care if you have other bills to pay or not. All they care about is money! The people that work for them are being brainwashed into telling customers what they think customers need to hear! I don't know how Car-Mart is even in business because of how they do people!
They take advantage of people's income situations! They should not be in business because of this practice! They don't work with you on your payment situation! They turn the other cheek! So, if I were anyone in the market to purchase a vehicle, DO NOT PURCHASE ONE FROM CAR-MART! They will rip you off in a heartbeat! P.S they overcharge for vehicles more than what they're worth!
I am writing in regards to the terrible customer service that my family has received from the Woodstock, GA location. We were very please with the initial purchase of our 2011 Hyundai Sonata in May of 2019, however, that quickly came to a hault when we were made aware of the very inside of one tire showing wire. It seemed to be an issue of the tire wearing out unevenly, which we were okay with replacing ourselves anyway. Upon replacement, we discovered not just one wheel, but ALL lug nuts around the vehicle were either completely or almost stripped.
This was July when the discovery was made. We had not taken the wheels on or off in the time we had the vehicle, which would prove that this was an issue beforehand. This has been ongoing, management has been contacted several times and the problem has still not been resolved. I have since stopped paying the payment in an effort to get the attention of someone that will help out in this desperate situation.
The vehicle is inoperable at this time as it has been deemed unsafe for my family, including three small children, to be riding in. I have two payments, ready to be made, but refuse to make them until someone reaches back out to resolve this. We have been told that Wes, the general manager, would contact us back multiple times. We have not heard from him. It is very disheartening that we are in the market to purchase an additional vehicle at this time and this dealership is no longer an option for us.
We had a great buying experience, but the customer service once we left the lot has been less than acceptable. From the time we purchased this vehicle, until the issue was brought to our attention, I referred multiple people. I will not do this in the future. Also, If the amount of energy that was applied to collecting payments (we usually get a call before the payment is even late) was applied to helping customer's remedy the issues they have, this dealership would be a much better place.
Ok I was inquiring about a certain vehicle located at the America’s Car Mart Texarkana location on Summerhill Road. I had been talking to Sales Representatives (a lady the first day but a guy the second day because the first person called in sick) So I make arrangements to come in that evening after work and check out the car, finish my application, and buy the car (provided it was satisfactory).
I called three more times that day after the initial contact from the male sales rep. (advising me that he would be handling my deal because of the first sales rep's. illness). Anyway the last two conversation were with the receptionist because apparently the guy who was supposed to be dealing with me was too busy with other customers to return my call. The last conversation I had with the receptionist I informed her that I was taking off work early and was leaving my job as soon as I hung up the phone with her and driving directly to their location (96 miles from my job).
I did just that and arrived at their location to what resembled something like a second rate bus station where several busses had been delayed or something (people were sitting around looking miserable and willing to except anything just to get out of there, people complaining about vehicles they had recently purchased, etc.). So, I finally get to an office where a lady (yet another person) comes in and informed me that she was not a sales rep but that she worked as the account manager and that she would be the one to take care of me (like I was Livestock at an auction or something).
So, no sooner than we began she had to excuse herself to deal with another customer that was there before me. (I could hear every word of their conversation and he was a very disgruntled customer who had been waiting for hours to see a manager.) When she finally returned (after a long time and to no progress or resolve for the disgruntled customer) she began to herd me on through the process. Finally we stand up and proceed to the door outside for my inspection of the vehicle.
I’m waiting right outside the door for her to come out with the keys when she came out to inform me that I would have to come back two days later when they opened again because (as she explained) the manager had left early and had the keys to this particular vehicle in his pocket. So having no choice I said ok at which point she returned inside and I decided to at least look the outside of the vehicle over to determine as to whether or not I even wanted to come back to proceed with this horrendous transaction. I looked that lot over and over and came to realize that the vehicle I had took off work early and driven 96 miles to buy was in fact not at the location at all. The manager had taken off early and driven the car home for the weekend.
To add salt to the wound the Corporate Executive (that I finally after days of trying to contact someone) seemed unconcerned and completely ok with the fact that I lost wages (took off work early) and wasted my hard earned money (fuel and expenses). He not only failed to offer but flatly refused my request that the money I was out (due to their negligence) be deducted from the price of the vehicle if a deal was made. He had no regard for the working man's welfare. America’s Car Mart owners and executives sits up there in their plush offices dividing up our hard earned money and talks about how they care for us (the customer) and want to make sure we are taken well care of but they are lies. All they care about is lining their pockets with your money. I will never step foot on a “America’s CarMart" parking lot again and I would advise anyone who has sense to listen not to either.
Beginning of October 2019 my car was totalled out and I was in need of vehicle so went to local CAR-MART in my area looking for a gas saver to get to and from work. I leased a 2014 Nissan Altima. I drove fine off the lot, got home and ran to the store. Car started vibrating during drive so I took it back to lot that next day. They looked at it and came to the conclusion I needed a hub bearing which was covered but I had to pay a 75$ service fee. On top of that my rotors were shot because they were grinding. Mind you only had the car a day but that service was not covered so I had to buy the parts.
When I just wanted another vehicle they told me I wasn't able after already putting 800$ down on the car. So after paying service contract and getting breaks rotors and hub assembly replaced I still had the vibration issue so I took it to a reputable shop to have it looked at. I was told the transmission was slipping. Highly frustrated I took car back to car mart with report of transmission. They wanted their mechanic to inspect the car so I went with it. They also said to me, "Yes your transmission is bad." They should have never sold the car like that so then car mart charges me another 75$ service fee on top of my note. Does anyone have advice for me? I would never recommend car Mart to anyone. Please stay clear of car mart.
America's CAR-MART Company Information
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