America's CAR-MART Reviews

I bought my first car, a 2014 Chevy Cruze, from America’s Car Mart on Feb 4. It had problems from the start—burning smell, weak A/C, slow acceleration, and oil issues. The turbo failed twice, the car runs hot, and the check engine light (P2096) came on. I later learned it failed emissions on Jan 28, passed on Jan 29, and they sold it to me days later. I tried to return it within 7 days, but they refused. I even had to bring my dad just to get them to push through any repairs. They take forever to fix anything, making me miss work and spend extra on rides. Now I just want the car gone and out of my name.

Love to leave people stranded with no way home over 100 miles away from your home even when you have kids. They need to be shut down. Also they do not like to work with you at all. All they want is money and that's all it about. They need shut down and sued.

It's terrible when you can't tell in 7 days whether you'd like your vehicle or not especially when you've only put 160 mi on it and 60 of it was getting it home but yet you can't trade it back in for something that you really like because the 7 days are up when it's in the same condition as when I left there with it actually better condition because I put side steps on it so yeah I'm very unhappy.

2013 white Nissan Sentra. They told me if I get this car and make a few payments, I could get into something else. JD and NICK Lies!!!! Needed a transmission After five or six months. They replaced it with a bad transmission.

DO NOT BUY HERE! You will end up paying over $23,000 for a vehicle that is worth MAYBE $5000. I signed on a tiny tablet and could not read anything. They said "Don't worry, we'll email it right over to you." A week later and nothing. Went in and asked for it. "Printer is down". Decided to make my first payment early while I was there. $20 more than I was quoted and they still will not show me the deal! I said I didn't like the car or the way I was being treated "Well you signed a legally binding contract." SHOW ME THE CONTRACT! Can we change the deal or the car? "Over 7 days, our hands are tied". THEY INTENTIONALLY WITHHELD THE PAPERWORK FOR OVER 7 DAYS SO THAT I WOULD HAVE NO RECOURSE! "Would you like to just leave the car??" After giving you over $1300 already? I bet you would love that! These are soulless, heartless, putrid people that prey on the weak. I am disgusted that I ever went here.

At America's CAR-MART in Cottondale Miss Amelia & Her Team Are Amazing ❤️. If You Looking for A Good Car and great mileage Go See The Good People At America'S Car Mart In Tuscaloosa Alabama in cottondale.

Three weeks ago NYS DMV sent a request to send my information over with lean information. After the request was sent I called America CarMart in Cotton Dale Alabama. They confirmed that they received the request. After not hearing anything for two weeks I called America CarMart and was told by the office manager that nothing was sent by NYS DMV. NYS DMV sent another request and CarMart stated that they received the second request and keeps telling me that they emailed the paperwork. NYS DMV still hasn't received anything and now when I call the manager is busy. Maybe I need to be late in a car payment just so I can talk to the manager.

No STARS would be the appropriate choice. They are crooks!!! Would not recommend to anyone especially if they are having a hard time because a car from them will drag the hardships until you're out of contract with this company.. I work in customer service and best believe I've made it a point to tell people to avoid this place.

The most recent car I am financing from Car Mart is horrible. I have had it less than 3 or 4 months but in that time frame I have put in roughly 8k dollars into it personally to keep it running. One thing after another. Will be my last vehicle from them.

I want to warn anyone and everyone that I've experienced 3 engine replacements in the past 7 months and this most recent time (second engine) which the mechanic kept my car for over 2 months and I racked up 300 a week on car rentals. Just for CAR-MART to give me my car back and have the same issue as before! I hope as you read this you know that this company is horrible!! They have no compassion and with 3 engine replacements (rigging my car) the Gm "Travis" refuses to put me in another vehicle just to repeat this engine scenario again as of today! So as I write this just know if you would like to work your ** off and throw your money away for a car that doesn't work part of the year than this is the place for you!!

I purchased my current vehicle from Carmart of Meridian in late June or early July of 2023. I initially went to Carmart to purchase a vehicle and had my eyes set on a white 2015 Chrysler 200S. During the test drive, I noticed the vehicle was vibrating while idling. When I brought this issue up, the saleswoman was dismissive and visibly irritated. Instead of addressing my concerns, she got the general manager involved.

Charles and Tiffany were excellent and made buying my 6th car a great experience. From the time I walked in the door until I walked out with my keys to my new car it was a pleasure. The store as a whole was awesome.

I got a 2014 Ford Focus titanium hatchback from the America's car-mart in Montgomery Alabama and I have only made two payments on it and the transmission went out on it. The company called me and they told me that it was going to be replaced. My car has been sitting outside the mechanic shop for almost two weeks now and they still have not worked on it. Also the company says that it is their policy not to give loaner cars. I have given them 1700 dollars so far in payments.

They'll get you on the road but you will pay 4-5 times more than anything you get from them. I gave them an extra star out of the goodness of my heart. Best bet take your tax money and buy something outright.

I met a lady named Stephanie who helped me and my husband out with the car we got there. I got backed up in my payments because we were having trouble with the alternator in the car. Thanks to her I got 2 different payments set up and feel a lot less stressed out thanks to this wonderful woman. I look forward to going back if I need any more help.

Carmart is hands down the worst place to purchase a car if you are looking for a reliable one, what they do have, is great customer service and quality workers but fail to explain the car's value and what it needs before selling, car vendors in Durant has given me information about the cars I looked into in great detail while Carmart fails to mention smallest flaws in the cars they sell. As I know car salesmen do what they do and not every one is truthful about what they give and take but they are worst at working with people when it is a place of getting a car with bad credit. I highly suggest buying a car from a stranger one on one than going to this place as that stranger is probably more truthful and honest about what they are selling and same goes for cavenders in Durant! Good luck with the experience you have and I hope anyone that goes there has a better experience than I have!

Car Mart in Corinth was the worst experience! I financed a car! Not even 2 days later it just wouldn’t crank. Not to mention I never even got at tag for it. So after almost 2 weeks without a vehicle, and calling to check on the progress of fixing it, almost 2 weeks later the final answer was they couldn’t fix it. I was reimbursed and put in a different vehicle that wasn’t any better. I didn’t even have it long enough to pay a note. It had a power steering problem and transmission was overheating, But wanted me to pay the remaining balance of the second bad vehicle I was put in. I will never go back.

I am 59 years old and I have bought a lot of cars over the years and I can say without a doubt this is the worst experience I have ever had buying a car. The seven day 100% satisfaction is a joke. They were not willing to help me in any way with things that were wrong with the car, just wanted those seven days to end so that I had to make payments. Called the regional office, they never got back with me either. If you look at how many 1 star reviews they have compared to anything else it should tell you all you need to know. This place is a flat out joke. My store is in Lexington Ky. Go anywhere else. It can't be this bad!!!!

Do not buy from the Elizabethtown store. I was behind on my payment and I pay what I could and they still reposted my car. The manager Chris ** ordered my repo. His account people Crystal another lady would call me after I made a partial payment what I could afford. They made up missed payments. Switched it. What we didn't agree was rude. Hung up on me numerous times. Don't tell you or inform you of repossession your car. They try to bully you into paying a lot and the car I bought it was a 2010 Ford Explorer worth like 5500 Thousand dollars and I paid nearly 4,500 over time and they still reposted the truck. They priced it 15 thousand over value of vehicle.

I would not recommend this car lot to anyone. I will walk or ride a bike before I buy another vehicle from them. I'm also going to BBB. You should look at those reviews before buying a car here. They all lie. You will not find anyone to be honest with you about anything.

Do not go to the St Joseph Car mart. the general manager Tisha ** is a racist and calls cops on you for being black and refusing to take a seat when she demands you to after entering her office, very unprofessional when handling situations with her customers when her assistant manager Samuel ** is unable to do his job, and a liar to all customers who come in. The st joseph Missouri car mart will ignore your calls when they don't feel like speaking, will sell cars out from under you even when money is placed down on them, they don't work on your cars like they say they do when they have them in their possession, they will have you waiting in the lobby while they sit at their desks eating pizza and scrolling on Facebook. I would never recommend going here to a single person. Buy a bicycle before considering buying a car from these scammers. Would give 0 stars if it allowed.

I'm not so sure on what to say about their quality of cars because I haven't shopped there enough or about enough cars from them to really know. But their employees at least the one in Batesville Arkansas are some of the most harassing people I think I've ever seen. Even though I've told them multiple times that me and my wife get paid on the one day a week and we will try to be then there on that day or one day during the weekend but I don't know why they can't just understand this but they will call both of our phones everyday. They come to our work. They come to our home. It's like they're an annoying little kid that just can't get it through their thick skulls.

If I could leave zero stars I would. This place is a complete joke! They prey on those that are desperate for help and it is nearly impossible to pay for the vehicle. They will harass you and treat you like dirt. The management is a joke. Uneducated idiots hired off the street with zero experience. I will never do business with Car-Mart again! I encourage anyone that is in need of a vehicle to take their business elsewhere. This place is a joke!

When I first bought my car over a year ago my experience was great because I was getting a new car but they rushed everything and I really didn’t know what was going on I just wanted to get in and go. Everything was good until I had financial problems. Trust and believe if you don’t make your payment on time they add so much interest it’s impossible to catch up and if you are 6 days late they will come get your car so think long and hard before you give them your business.

The staff at Car Mart are super friendly and extremely helpful. They got me into a great vehicle and helped me with getting the insurance. I definitely recommend buying your next vehicle here. You won't regret it.

Hello I am Lisa and I want to share our experience. I first was told that we were buying a service contract and was able to use it. Well that is fine right? No because when you your used like lemon car actually starts falling apart then guess what you don’t use the warranty. They tell you it is expired after they tell you it wasn’t. They tell you because the person who answered the phone was not the service manager their words were if you didn’t hear it from me it is no good. So I try to be nice and after his man plaining to me I hang up and call the 800 number to be over talked, told my husband who is on the contract has to be here and I can’t do anything.

I tried to purchase a car, and I waited near the entire day, thinking that I was approved for the car. I went on a test drive with one of the cars. I purchased car insurance. I found out later that I wasn't approved for the car AFTER I purchased car insurance and went in the office of one of the assistant managers. The full-coverage insurance was $350.00. I needed that car to get to work since I work at night and the job was 2 hours away! I was in the office; they printed the paperwork and called the underwriters LAST. By the time I wasn't approved, it was too late, and I had to call my job and let them know that I couldn't make it to work. I had to call the car insurance company to cancel the policy to get my money back which will take a few days! America's Car Mart didn't realize the importance of my situation and I may have lost my job because of their actions. I will never go back there again!

Don’t do business with these people. They sell vehicles in horrible conditions and charge you almost the price of new. They threaten you with suing you if you are one day late on payment. They try to upsell you on bad service agreements. That that don’t follow through on. This place needs to be shut down. A bunch of con artists.

This place takes advantage of the poor people and those who think they’re an honest dealership, I looked at three different vehicles here and every one of them were 5 to 10 thousand over book. They also charge an average of 20% interest on unpaid balances. Then they stick with you with a warranty that’s basically worthless! Plus they want to stick you with a pay-off insurance but if you read the thing it only pays off if your vehicle is 70% damaged! Trade-ins are only worth dollars on a penny to these crooks. I could not sleep at night if I took advantage of people in the way that these soulless people do. I thought the law would protect consumers better than they do but then again this is Arkansas where we have no political leadership. I couldn’t get out of there fast enough. Bad people work here with no morals!!!

This is the absolute worse car dealership to deal with. I purchased a vehicle last year (2023) thinking I was getting something bigger and reliable for me and my kids and I’ve been having problems since I said, "Thank you, smh, y’all really need to close all CarMarts if this what people are paying for trash vehicles with our hard-earned money." Well, I’ve tried to be so understanding with any understatement then they just done ordered all used parts to fix my truck and I’m still having problems but I’ll never purchase nothing else and I’ll definitely not recommend. The vehicles look good but they are fixed till you drive off the lot in them.

On August 2, 2024 we bought a car from America's Car-Mart in Paducah. On August 7, I took the car back to them because it was smoking. I was told they had switched out the engine before selling it to me, and that it was just leftover oil and was fine. On August 10, I broke down going down the highway. It is October 5 and I still do not have my car back. We’ve been told excuse after excuse including they’ve apparently put in a new transmission 3 different times now. We’ve been told on multiple occasions that the manager is “too busy” to talk to us.

I got my car in October 2023. After 10 days of having it, it started messing up. I was extremely unhappy due to the 7-day return policy, I was told there is nothing that can be done besides pay even MORE money, $90 to get it diagnosed, then have to pay a $75 deductible to have it fixed by Car-Mart. A 7-day return policy for Car-Mart cars is not even remotely enough time to determine if the car is a good fit, let alone a good car at all. So, had no choice and got that fixed after already paying a bunch of money to get the car in the first place. Fast forward to early 2024, the battery starts messing up. I bought a new battery and it seemed to be alright. Then, a month or so later it stops working again and realize the cables were loose to the battery. So, then fixed that. Again, won’t start so I’m thinking it’s the battery.. get a new battery because of the warranty.

Seeing that this location has a 4.6 rating, I hope my experience was a one-time deal. I bought my car in May and it started running hot in August. Since I purchased the extended warranty, I had to pay for a diagnostic from a certified mechanic and then $75 to have the mechanic of their choosing fix my car. When I got my car back from their mechanic the first time, I took it on the highway and my coolant started to boil...I only drove it for 10 minutes. So, they towed it back to the mechanic.

Purchased a vehicle with a cracked rim and they let the vehicle leave the lot. I didn't know it was cracked until I had the air come out the tire slowly because the low pressure sensor light came on. So one morning it went flat while was going to work. Took the tire off and it had a crack in the rim that had been welded and put back on the vehicle so I took it to them and they welded it again the same crack which you don't suppose to do weld on a rim. Are selling a vehicle off the lot with a cracked rim..So this the second time it's been welded on in the same spot and it still leaks when I thought I was getting a NEW RIM out on because they had the vehicle 4 days. Didn't even give me nothing to ride to work but they welded rim and made it weaker so eventually it's gonna be no good but they act like they can't get me a NEW rim but will call for payments. When someone gets hurts I'ma sue y'all **.

Sure they basically approve anyone. But for a lot of money. What you get you pay twice for what it’s actually worth. The most recent car I purchased is slowly falling apart. I purchased it not realizing the washer fluid reservoir was completely cracked it half. I called and the GM said no worries, we will replace it at no cost to you (as they should) after 3 weeks and me having to call them multiple times and follow up because I was told over and over “first thing tomorrow morning” my appointment day finally arrives because the week before I was told they had the part and set an appointment. I show up for my appointment (missing work might I add) and I’m told they never received the part from Car Mart. They had to wait until 9 am to call CarMart when they opened. So I left to go back to work. Car mart told the shop (when they finally were able to get a response) that the part would be sent over that morning. It didn’t show up.

Worst experience ever, literally paid/pay big amounts of money and they took my car because I was late 35 DOLLARS. This place has no compassion. I am a whole college student trying to start the semester and I wake up to my car being gone. I called the site and the manager BRANDY TOLD ME she put the tow order in that morning because of 35 DOLLARS. After I literally paid 350 DOLLARS THAT MORNING they never contacted me, email or nothing, even after I gave them my number multiple times on a prior occasion.

I needed a car, and they were willing to finance me after I'd been sick and had credit issues. So, yes, I did appreciate it at the time without knowing what I was getting into. There wasn't much of a selection in the parking lot to choose from (some of the cars I test drove were in ridiculously questionable shape), so I tried to select the one that was the least dirty, had the least body and mechanical issues, and had the least stench of cigarettes. The sales rep was nice, and I appreciated her help, but that's about it. Don't mean to sound ungrateful, as they were willing to work with me. But that's about it as far as I will offer gratitude and compliments.

If I could put zero stars I would. The worst car buying experience ever, I haven't even put 20,000 miles on it and the transmission went out after 4 months of having the vehicle, 2017 Ford Explorer. Replaced the altenator a month after I got it. Just now got it back for front differential repair and it's still making the same noises. Asked for an invoice to prove that they serviced it and the lady literally said that they don't give invoices, yet they made me get a diagnostic report before they would even service it. Don't buy from here, they give all dealerships a bad name.

I was currently looking for a new vehicle and Car-Mart Texarkana came through for me. I was able to trade my old car and got me done newer, everyone is so nice and patient. If you guys needs a dependable vehicle this is the place to go, they are going to do everything they can to help!

I've been on hold with 7 phones with America's Car Mart home office. The line holds for so long and then it's disconnected. This company sold me an unsafe vehicle that was deemed unsafe by Highway Patrol. I expressed my concern with keeping the vehicle 7 days. I was denied a different vehicle even though it was within my 7 days. This car lot sold this vehicle needing tires, brakes AND pads. They did not disclose that they put a different motor in the car. Their own mechanic accidentally told me a new motor was put in it. Then asked for me not to tell car mart he told me that. It needed rotors, shocks. Check engine light has been on since 2 days after I bought it. The heat is stuck on and on high. The car dies driving down the road for no reason. The camera is upside down. The touchscreen doesn't work a lot of the time. It has electrical issues. Exhaust leak. It had a busted windshield that was in my view.