AAMCO Reviews

They didn't exactly ask me if I wanted the deal or not it was just applied. When I try contacting them about the axel they told me they didn't have an hour that I would be able to come in to get my car fixed. They’ve had multiple chances to make it right, and every time they’ve failed. I’ve spent thousands and lost all trust. Do yourself a favor and stay far away from this place.

I took it back to them that same day, and when they looked at it again they said it “looks like” the leak is coming from the oil filter, but likely wasn’t the filter itself, rather it was the part the filter connects to on the engine. They were willing to replace that part for $500, and when I asked “but you don’t know if that’s actually going to fix the leak?” He said no. I spent $75 for the “diagnostic”, $22 for a car wash, plus about $50 in Uber rides over the course of 24 hours and still never got an actual diagnosis for the leak. These guys are willing to load up the parts cannon (with your money, of course) and just start shooting.

Biggest waste of time and money. Do not take your car here unless you are willing to spend entirely too much for them to only guess what might be wrong with your car, instead of simply cleaning the engine, adding some dye to the oil and looking to see where the leak is coming from - otherwise known as performing a proper diagnostic for an oil leak.

To make matters worse, I also found a few things missing from my car after I left. It only cost me $50 to replace what was taken, but still, not a good look. It’s also worth mentioning that when I took my car back to them for a second attempt at a proper diagnostic, I overheard a conversation between the man I dealt with through this process and another guy who was working there. They didn’t realize I had come in yet, and the door between the lobby and the garage was left wide open so I overheard the one say he was going to “bring some of those pre rolls” and I’m assuming they were referring to pre rolled ** cigarettes, as I am not familiar with any other type of “pre rolls” that would make sense in the context of that particular conversation.

I will never take my car to this or any AAMCO ever again. This was by far the worst experience I have ever had with a large, well known company I previously thought of as reputable, and it was also my worst experience with any mechanic, ever.

I called back on day 3 for more updates; ** informed me that my vehicle was still waiting to be diagnosed and that it would not be done until the following Monday because of Thanksgiving and that they are not open on weekends. The shop is open at 7:30 am, and a message was left on my phone at 5:47 am telling me that she had new information on my vehicle (REALLY!). If the shop is open at 7:30 am, how could they have information about my vehicle before that time? (RED FLAG.)

I called the shop just to be told that I would have to pay $1195.00 for them to diagnose my transmission. At this point, I told ** that I would be coming for my vehicle. I requested a printout for the diagnostic they claimed was done. I went home and viewed it, only to find out that nothing was done, and they dated the paper for day number 2, even though they initially told me that nothing could have been done until Monday. I called and spoke to **, who was very rude and hung up the phone on me. They also deliberately broke my key fob, and now I can open or close the door of my vehicle unless I remove the key from the fob. I took my vehicle to another shop, and I got the problem fixed for only $125. The problem was just the transmission pressure switch. I would advise everyone to get a second or even a third opinion. And please be aware of AAMCO. They are not truthful and will lie to you just to get your money.

A day 11/3/24 later Service Engine light back on! Putting a bandage over the issue to make me spend more money instead of actually fixing the car! Now I have to go to another mechanic and pay more fees to get the car repaired. CarShield now blaming Aamco. Worse experience I have ever had! Now I’m back where I started and car still not repaired!

After a 30 minute conversation of him trying to persuade me of how honest and hard they work and initially he stated there was pages of diagnostic codes my vehicle had & images used with a borescope to look into the engine (all which were never showed to me), it was agreed that I would be able to tow away my vehicle out of their shop at no cost; since there was no fix. However, I had to spend $450 on a new starter that they had burned by kept on cranking it until it burned and tow fees. Initially their front desk person Lied to me, telling me they no longer had my original starter because it was traded in as a core. However, after the long conversation with their manager he finally said my starter was there & will give it to me.

Took vehicle to a mechanic referred by my father-in-law & after disassembling the engine, realized that there was no damage whatsoever in the the engine. Then, looked elsewhere to troubleshoot and saw alternator which was what created the initial issue and it would have been just a simple fix if AAMCO's mechanic were looking in the right direction or if they weren't trying to rip me off with a brand new engine & labor cost & still wouldn't have fix the issue. I am writing this to make you all are aware of their dishonesty, incompetence, & how they prey on people.

I immediately brought the car back to AAMCO and expressed my concern. They asked me to bring it back the next day. I took the day off from work, and when I brought it in, they told me that they only replaced two of the four motor mounts because only two were bad. I spoke to Danny at Fort Walton Radiator & Air, who was surprised that AAMCO said the two extremely bad motor mounts weren't in that condition at the time of service. He also said that if two motor mounts had failed, any reputable shop would replace all four. After speaking with Danny and another shop, I believe that all four motor mounts were 100% gone at the time of the June 15th service. However, only two of them were replaced, and the job was left half-done due to the expenses associated with replacing the control arm.

I remember when I dropped off my Jeep, I pleaded with the manager to get it fixed as soon as possible because I couldn’t earn a paycheck until it was done this being my only vehicle. Strike one. I did not receive a phone call to update me on the problem, what time frame to expect, or the cost, until seven days later to tell me my vehicle was ready to be picked up.

When I pick my Jeep up on 9/13/21, he tells me the transmission was a total loss and had to be replaced. He briefly went over the bill and 18 month/18,000 mile warranty with me, then rang me up for $3,026.80. If I am delivering car parts for a full-time job, I am sure it is obvious how much that set me back. My only positive thought at the time was this should be the last transmission expense for a very long time, if not for the lifetime of the Jeep.

For the next two years, the use of the Jeep has been very mild. I have driven to and from work which is three miles away, to the grocery store, and two trips to the campgrounds around Arrowrock Reservoir. Nothing punishing to the transmission whatsoever and never once did I even put it into four-wheel drive. On November 30, 2023, I left work, jumped in my Jeep, started the engine and immediately got this horrible whine coming from the transmission. I thought maybe it was the cold causing it. It was a very cold morning, and it was barely above freezing when I left work. As I drove home, the transmission slipped several times causing the engine to rev up. I could not stop thinking “this could not be the transmission going out. It is barely two years old”.

The next morning, I had to nurse my Jeep to the nearest AAMCO Transmissions which was luckily only two miles away. I was confident that this very expensive repair was not going to fall on me because the transmission had to be still under warranty that AAMCO was “known for”. When I arrived AAMCO Transmissions on Fairview in Boise, I told the manager what was going on and he sent a mechanic out to test drive my Jeep. The Jeep didn’t make it out of the parking lot because it was slipping so badly. The mechanic came back into the shop and I overheard him tell the manager “that transmission is smoked… and it has been smoked for a while because you can smell burning transmission fluid”.

When the manager re-approached me at the counter, I handed him my warranty paperwork, billing invoice, and receipt for $3,026.80 that I had paid this same shop just twenty-two months before and said “I hope you guys guarantee your work”. He looked over my paperwork for a quick five seconds and said my Jeep was “out of warranty” but not to worry because he was going to try and save me money wherever he could. He further made the comment that “even though my warranty expired, he prefers happy customers over angry ones”.

The odometer on my Jeep at the time of drop off was 122,423. That’s only 8,453 miles on the transmission that this shop bought and installed just 22 months ago. I was still in warranty by 9,547 miles, but out of warranty by eight months. On 12/12/23 (twelve days later), I had not received any type of call, or text telling me when to expect my Jeep back, or estimate on the bill, when I finally get a text early afternoon that my Jeep was finished. To break this down further… that’s twelve days of having to Uber to and from work.

When I get to AAMCO Transmissions on Fairview Ave. in Boise, the manager tells me it was not the transmission that failed, but the torque converter. He said the torque converter was under warranty through the guy he buys them from, and the guy agreed to cover the cost of the part. I was charged $1,758.20 for labor, $298.00 for parts, $75.00 for supplies, and $22.38 tax for a total of $2,153.58. It’s only my opinion, but I feel the manager really missed out on an opportunity for good customer service. The parts and labor he is supposed to guarantee only lasted 8,453 miles and he still happily charged me $2,153.58. Transmissions are supposed to last the lifetime of the vehicle. Take your vehicle somewhere else.

Again, we were told each time it would be about a week due to the work being done, but every time we call they have a new excuse for why it's going to take longer and longer, just today it was because people call in and don't show up. This is NOT the consumer's problem. This is due to Aamco hiring LAZY MORONS to work for them. I cannot stress how much I hate this location and maybe they are not all like this but each time for us has been a huge nightmare! DO NOT RECOMMEND TO ANYONE IF YOU CAN AVOID IT!

I never even made it out of the shops parking lot(after the first round of repairs). Mind you this is after 3 test drive sessions (according to head mechanic) prior to me paying for my original repairs. Once I realized my truck was not only “not fixed”, but new damages were present, I asked for my payment to be refunded until my truck was properly fixed… they denied my request, & insisted I needed a new rear differential to remedy the new problems which were a result from the original repair. (Can’t make this stuff up!)

I allowed the differential to be installed. When complete, I paid my bill & entered my vehicle & to my disbelief, the same problems they created during the original repair were still present. This is after I was assured the rear differential would remedy all those issues. Long story short, I begin my drive home & my truck dies on the side of the road, less than 5 miles from the shop after paying $3,400 in repairs. They insisted I bring it back so they could “make it right” however, I refused further service from this establishment because they’ve made their inabilities, incompetence & shady dealings apparent.

Sometime around 6/2023, I took them to small claims court, presented my case, & the judge ruled in my favor. As of 12/1/2023 They (Vineland Aamco) has continued to make no effort whatsoever to comply with, or honor any of the legal filings & or rules as they pertain & refuses to pay the judgement. I Also found out that the used rear differential they claim was used & “sold to me” was actually my own existing rear differential they never replaced yet they claimed they did ($800 part I paid for). They Just cleaned it up & put some bright yellow part #’s on it to make it appear as if it (the old one) were swapped out.

The lights were never on before and the supervisor knew this and told us to make the repairs and he would reimburse us as these are areas of the vehicle they don’t know how to repair. It took a few months due to my husband and I being on disability but once all those repairs were completed and the bill was presented, the supervisor did not reimburse. We called corporate office and they were no help either. I feel very disrespected and recommend any and all to rethink going to the L St AAMCO location. Especially if you are ** race.

I went back the next day and he started making excuses and stuttering and Lied more saying he could now rebuild the transmission for just another additional $6,000!!! I ran far away and went to "DURO Transmission" in Delray Beach and the owners were Very Honest and Professional and rebuilt my transmission for $2,700 and it has been Great for the last 3 months plus they give you a Warranty for 1 Year!!! DURO Transmission has a lot of customers and true great reviews!!! AAMCO will Not give me back my $1,100 for their Crappy repair that did Nothing but make my car Worse!!! I have contacted the Attorney General of Florida and I am filing a report with them so they can do a Criminal Investigation!!!

I called Tue and was told that a different transmission had been ordered from Okla City. This time it would be done Friday. Got a call that car was done by three that day. When I got my car it had mud all over floorboard, smelled like an old oil, and was on empty for gas (had a quarter tank when I took in to them). It is locally owned, I had to threaten them with small claim court. It was done next day, coincidence? Think not. DO NOT GO to these people!!!! They really, really, suck in every area.

On 12/22/22, the 2nd transmission failed. This time we had it towed to the Vancouver WA location due to proximity and the frustration with the service in Lakewood. During the next (2) weeks, it took several calls and in person visits to get them to give the authorization and order for yet another transmission as the Vancouver location was not able to warranty work done elsewhere. The vehicle was not completed until 01/26/23.

During this whole process, we have continuously been given the run around and been given information which we found to be incorrect. The customer service was incredibly unprofessional and rude at the desk in the Lakewood location. The authorization and ordering of the 3rd transmission should not have taken anywhere near 2 weeks. We were very grateful that someone along the way put a rush on our order and it did not take the full 3 weeks as it usually does one built and shipped. The poor service has taken place on several occasions and we want others to be well aware of what they are getting into when this Lakewood, WA location.

Monday am: Drop my vehicle off (2007 Chevy Malibu with over 170k miles) due having issues. I'm told are probably related to my transmission per another source.

Tuesday: They call me and say they ran the basic transmission diagnostics and cannot find what's wrong and can call me tomorrow but stated they needed $895.00 to drop the transmission to diagnose. They cannot diagnose the issue OR give any kind of quote for price unless they do so. That 895.00 will be used as credit for repair though. They do not give any indication that it will be a large job, etc.

Wed. afternoon: Call to say I need a total transmission replacement (metal pieces breaking off from wear-and -tear that also ruined electronic piece). Job was initially quoted close to $3,800 with taxes, etc. but can go down to a flat $3,600. I ask to think about it overnight (as my vehicle is a 2007 Chevy Malibu with 173,000 miles). I state my concern is that it is an old car and that is a huge repair cost- they try to state it would be worth it.

Thursday: I decline to get the transmission job because it does NOT make sense to invest in this vehicle or at least that amount of money (probably ever). They state they have looked up a used-part option and quote at $2,900 today. Also mention a payment plan that I can pay $300/mo for the next year...lol. They state they will try to have my car ready by the next day but not sure if they can and I will still be CHARGED $895 FOR THE SERVICE "REMOVE, DISASSEMBLE AND INSPECT TRANSMISSION" (PER MY INVOICE).

Friday: Pick up my car they had for 4 days and get charged $895.00 (still declining transmission replacement). They most likely are playing on SUNK COSTS when someone does not want to lose the $895.00 they invested/put down so they will spend ANOTHER $2,000 for repairs. I have no doubt they have to pay people for work, etc. but THAT IS THE MOST EXPENSIVE DIAGNOSTIC TEST I HAVE EVER HEARD OF/HAD. Predatory behavior? You be the judge. HAPPY HOLIDAYS! I hope this helps someone.

The second time I brought my car in was to get a new power steering pump. THE POWER STEERING PUMP FAILED 5 DAYS AFTER THEY INSTALLED IT. I nearly got into an accident but was able to drop my car back off at their shop for them to fix it as it was under warranty. After I dropped the car off, Scott GOT AN ATTITUDE with me on the phone when I called in to figure out when I could pick my car up. He neglected to tell me he may need it over the weekend, and talked down to me as if I was a child. DO NOT TAKE YOUR AUTOMOBILE FOR ANY SERVICE WHATSOEVER AT THE AAMCO ON STATE STREET.

After fixing the cut off valves and stopping circulation of fuel going to the back tank of my truck I drove for one day and noticed that it wasn’t running good so I took it back to aamco. Left it there and they ran a pressure check and told me the fuel pressure was good. Come to find out I had to park the truck on AUGUST 3 2021 and because of the work they did to my truck was in even worse shape than it was when I took it there to be fixed. The only problem with the truck is a common problem with that year and when I brought it to them it was running fine and I just wanted them to fix the problem with the fuel running out of the rear tanks cap randomly.

I waited about a month or two and finally decided to take it to Tire kingdom around 10-9-2-21 around the beginning of October because I didn’t trust AAMCO after the first and second time. Tire Kingdom diagnosed the problem. Replaced the front fuel pump and the truck was running perfect. I drove the truck for a week and that Sunday I noticed fuel leaking out of the back fuel tank cap again. It looked like the same problem AAMCO said they fixed had started up again. So I took it back on Nov 2 2021 to AAMCO to see what happened to the work they did and had a 1 year warranty.

In the process of talking to the guy at the counter the mechanic that worked on my truck kept making smart remarks at me which is what I considered disrespectful and unprofessional. I let it go for the time being left my truck there to be looked at. I was told Nov 6 2021 that without looking at the truck the mechanic was saying that when tire kingdom replaced the front fuel pump that they ripped out the work AAMCO did and I felt he said that because of the shoddy work he did in the first place trying to put the blame on someone else. So I went to tire kingdom and talked to them about what they were being accused of and felt that after talking to them being that when I first got the truck 2 years I put a new fuel pump in it myself and had no problems.

So I go back to AAMCO after they assumed that tire kingdom removed their work so the mechanic says. When I get there I go to look at the problem and notice that the mechanic is saying that the shut off valve is in one of the lines going to the fuel pump. So I try to tell the mechanic. I find it hard to believe that the valves are in one of the 3 lines going to the fuel pump and I’m willing to show him proof. He told me he was a mechanic and to shut up. After looking at the work that was done by tire kingdom and noticed that he didn’t pull the lines apart to even see if the lines were damaged.

After paying 1022.00 to get my truck fixed, I wanted to know why I was still having the same problems after the valves and new lines were installed by aamco. In the process of having this discussion with the mechanic the situation started to get heated and we started having words back and forth and he told me to get the ** out of his shop. I was very frustrated because I trusted aamco with fixing my truck and it was still not fixed. Now I’m stuck with a lost of 1022.00 dollars which is not easy to come by in this time of covid and my truck still isn’t fixed sitting in the driveway waiting for work under warranty to be fixed. You would think that customer service is important but apparently to them that isn’t never going to happen.

Note if you want your car fixed right and not be ripped off and if you GET ripped off don’t call corporate in Pennsylvania P.A. They will find any excuse to get out of addressing the truth to protect themselves from taking the blame for mechanics not qualified to fix your car or horrible customer service which is displayed at the AAMCO in Orange park FL technician ** and the service supervisor **. The address is 356 Blanding Boulevard.

For background I'm a 65 year old, motorhead, a pilot, owned, flew, and maintained 3 of my own aircraft, numerous motorcycles, jet boats, snowmobiles and other vehicles, take care if my things, very familiar with what this job I asked Don to do, but am older now, only tinker now on easy jobs, but otherwise am very capable mechanically, have factory manuals for this car, which were given to Don but ignored, saying he knew proper procedures, and here we are.

Without this experience and background with vehicles and aircraft, I would have been vulnerable, to how I believe, many shops defraud customers, and don't stand behind warranty, hoping customers will become discouraged, and just pay and pay and pay to get the car back, with no other choice. I can usually work things out, when a shop makes a mistake, there is no need for a federal case like this, but Don is not a reasonable man, despite my extreme patience, cost, Lee and Mike at corporate trying to resolve. Am aware it is not within your power to compensate me for anything other than paid to Don but it is all pertinent. And some of this is more than you require but will use this letter as a template, if needed for other agencies.

At The end of 2019, I brought my car to Don. I have not had use of the car since, except for diagnosing and as per Don, breaking in the clutch, that Don said numerous times is the cause, that I knew, and we verified independently now, has never been the issue. Came in for regular maintenance, had no issues, other than clutch pedal hydraulics, regular maintenance items, Craig drove the car before work started. I chose Aamco for nationwide warranty, as at time, was going back on road, before Mother got sick and has since passed.

Car was returned 3 times, to Don with the problem that it did not have, when brought in, as Craig confirmed before work started. Rattling, and grinding vibrations in shifter and pedal. Don blamed everything but his work, faulty parts, clutch break in many times, and finally transmission, which he tried so hard to convince me was a problem.

I knew it wasn't, but he did remove tranny from car twice, and never said word about it having a problem, until third time in, when took car partially apart again, did not address rattling, grinding vibration, and wanted to charge me 1400 for this tear down so, blamed on tranny, holding car hostage, for 1400 approx, but because it was on a needed lift, and refused my fair offer, to rebuild tranny, but my requiring him to stand behind his work, refused to reimburse me, if not the issue, told me to think about it. Had this conversation a couple times, stating Aamco does not refund money, which is not Aamco policy, because he is independent, and can, if wishes to.

Some time later Don wanted my address to send the car to, under threat of storage, stating was not going to fix the problem, or the damage that he once agreed to repair, and admitted occured by stating he looked for parts for the repairs, nor would he be willing to consider a reasonable resolution. Told Don to send to dealer, to look at the harmonic balancer Craig damaged, and admitted that he bent, and is noted on work order, it was in front of the engine, which should never have been touched, and cannot be driven, and is catastrophic when it fails and is a very delicate, highly engineered part, critical to engine health, that spins at up to 8000 rpm.

Dealer replaced it for 1100, just one more expense this man has caused me. Took car home. Have estimated 1500 to repair other damage, suspension boots torn during disassembly, observed during one of my visits, failing to lubricate newly installed swing arm bushings, also observed on visit, despite email from Don stating would repair, then reversed stating Craig, the same mechanic that caused the damage, showed it to me, said he learned his lesson, will never do it again, now thinks balancer is now, ok, likely fearful for losing job. Approx 1k to bring a car out of retirement for transportation. Approx 1100 insurance on second car. Started pleading with the corporate for help again.

Mike at corporate, has been updated by texts, and voicemails, and finally, sent me to Lee, at another aamco, who once owned the exact same model of car, is familiar with it, has 3 shops and more experienced, to diagnose and possibly mediate. Lee is vastly more experienced in this field, while Don is a recent shop owner with no background repairing vehicles, Only parts sales. Diagnosed torque tube replacement needed, offered to fix, said would contact Don and see what could work out. Don would not pay for, after 3 ways back and forth over a couple weeks, with Don dragging his feet, even after verifying Don's work is not acceptable and slipshod at very least. Took car home again.

Finally a week or so later, spoke to Don face to face, at his shop. Him suggesting I bring car back, or take to another shop, hoping I will just go away, still ignoring Lee's diagnosis, saying it's transmission again, asked how we come to a resolution, and, what happens if after he works on again if still not correct, and said he did not know, if would stand behind the warranty. Became very agitated, shaking accused me of trespassing, threatened with police so I left. New employee, a very young male at the desk, witnessed this, name unknown.

Also before I was thrown out, a customer who happened to bring his Cadillac back for the 4th time, and complaining of only a 30 day warranty was talking with me. Have his number. If I paid to rebuild the transmission, and of course, it didn't cure the issue, and I was naive, trusting and unsuspecting, I would not have been reimbursed, as he stated, I would not be, feel strongly he would then want to rebuild the engine next if I was that gullible.

Utterly irresponsible, and I did not approve any work, outside of accepted procedures that ASE, and the manufacturer instructed, in manuals that I left there, but were ignored, along with procedures that any reasonably qualified mechanic would follow. Discussed before work started and assured me he didn't need anything from me. Can only estimate, how for instance, jacking in front of the engine, on harmonic balance, impacted the belt, engine internals, or at very least diminished potential, for a reliable engine, for many more miles, and impossible to calculate future expense. Completely irresponsible for ASE trained mechanic.

returned to me, with damages and new issues, but not of any real use, still has to be repaired, likely 6k plus with ball joint boots. I needed car, so I repaired my mother's old car, needed an engine mount and tires, alignment, oil change, radiator work, power steering work, to be able to use it.

Summary

was in, when brought to this shop. 1100 spent at dealer, repair harmonic balancer damaged, have cc charges Lou Bachrodt Chevrolet. This damage should not have happened, using the front of the engine as a jacking point, to align the driveline during assembly, is not a reasonable, or remotely approved procedure by any means, resulting in damaged harmonic balance, stressed motor mounts, crankshaft, crank shaft seals.

Couple points that also tell tale of how this shop is operated. Asked specifically and nicely, that no more grease was transferred onto seats, than what already occured first time in shop, but was ignored, more transferred each time went in. Also last time the car was test driven, my obd tracker alerted me to being driven extremely hazardously, with severe acceleration and braking events, and a 100 mph speed reached during rush hour traffic, with of course the damaged balancer in front of the engine. Apparently wasn't aware of the device in the car. Completely irresponsible, negligent, abusive, to treat a customer car this way. Don was totally unconcerned, and ambivalent with no comment. After all his attempts to sell me a transmission, I believe he was trying to break something to prove his point, and would not put it past him, in my experience. If Don wasn't aware, just another example with how this shop operates.

In the interest of full disclosure, I did receive oil change, sway bar link installation, tick bleeder, while in this shop and have no dispute with, other than returning the car without lubricating links, which I hope are not too damaged, that I had to ask twice for them to do. If you could only drive, and listen to the racket, grinding, and feel the vibration in pedals, getting worse, after 4 trips to shop, if count Lee trying to help, plus dealer, can see that I have been extremely patient with Don over the past 20 months, this even while caring for my mother in hospice care, here in her home. I have a video of the transmission noises that will assist you. Another impact on me, that this negligent business owner has imposed on me, is that these cars are collectible, and value is based almost solely on condition, damage and accident history. This negligence has eroded the value of this car.

Stay away from these crooks. It's sad because AAMCO WAS a reputable company once upon a time.

I’m in process of taking this place to court. They are frauds and they’re crooks. Never ever ever trust this company. I’m very disappointed. I hate them. I can’t believe they took advantage of me and we’re in the middle of a pandemic. How dare they. Unbelievable. Horrible. I don’t see how they’re still in business and after reading the reviews I wish I would have read the reviews before I took my car to them. Lesson learned. It’s impossible for them to be in business but when I’m done with them in court they will get their share because no one should be treated this way and took an advantage of. Honestly they don’t deserve any stars from me but that was the lowest I can do. Be aware of when you’re going to mechanics and read the reviews. Nine times out of 10 they’re right.

I have been returning the vehicle to be repaired. A week after I got it back in June of 2020 and every week till March of 2021. I have been insisting they look under the body at the transmission, that it should not be doing the very thing I brought in to be repaired. The transmission, stalling, going in reverse, or forward the N&D are stuck and lights blinking. If there was a short warranty they should of been on top of it out of the gate (Day one!) rebuilt or new. Mike says over the phone in March of 2021 that as long as payments were due on account the warranty would not kick in, but even if I paid off the small amount that the warranty had expired. I told him he was stupid and that was not true, that even the corporate's office, customer service stated (Donna?) that the standard warranty on rebuilt or used was one year..

He is full of you know and I scooped like a dog trying to get my vehicle repaired. As Brian asked me what I wanted for my crap to work, to get what I paid for, which is for a rebuilt transmission to work. I know I'm phoning the Maaco parts company which is part owned by the Aamco corp. to find out what has happened. I know once there's a class action against this company. I'm there. "Oh"! I have the proof, I have the receipts. Proof, like recordings, emails, statements, witnesses, the vehicle that's broke down.

I'm, taking a bus because I trusted this shady company. Like others I've read, Bill C., Sassy C. they're crooked and if the state continues to allow this they're no better. "Yes I turned this location in to the Federal Trade con, a fraud has occurred against me, against you the public. BBB, Consumer protection, if they allow this to continuously go overlooked, who are the protecting, certainly not the public. We're "foo foo the fools". We gave this business our trust, "our money" we could of used on something else. Money we worked for and look..

I am so upset at myself for thinking I made a wise choice in selecting this company, this company will fail and I'll be there with smile on. 'Brain & Mike part owner I found out? reading know they should refund our money. Until someone does something to make a stand they'll keep committing fraud, with no repercussion. I'm out of a vehicle and trying to get my money back to go anywhere else but aamco. I encourage everyone to write letters, comments to ATG, federal trade comm., BBB. They can't allow this to continue the hurt they have caused so many of us. Money we are out. I'll never do business here again nor encourage others. Poor business practice. I have the receipts, along with emails, and other state and federal complaints filed.

I was called on Monday or Tuesday and was informed that my car's transmission had failed and required a rebuild. Perhaps that determination was made based on the fact that Nissan acknowledged a nationwide problem with their CVT transmissions in 2016 and ultimately doubled the vehicle warranties to 10 yr/120,000 miles versus 5/60. I cannot verify the initial findings. I was not going to question the findings or the solution based on the transmission history I acquired from Nissan. I told them to please make the repairs in an expeditious manner, as I was renting a vehicle at a cost of almost $500/wk due to it being during the holiday season.

I was called in the first week of January 2021 and informed my vehicle was finally repaired and the total cost was $4,638.98. I had already been informed of the approximate cost prior to repairs. I picked up the vehicle on January 7, 2021. Fast forward to yesterday, February 2, 2021. On my way back from Miami my car started over revving and losing acceleration, the exact same symptoms which brought me to AAMCO in the first place. I called the shop and was told to bring in the vehicle in the morning (today).

Imagine my shock when I was told that the cause of the problem was a leak of transmission fluid from the transmission line going into the radiator, and now the radiator needs to be replaced due to the fact this line is part of the radiator and not the transmission, at an additional cost to me. I informed them that this was/is a pre-existing condition, and this was the reason my vehicle was brought to their repair shop in December in the first place. Same exact conditions and performance factors in December and yesterday. They have denied that this is any of their responsibility and it is completely up to me.

They had me sign a waiver that the radiator requires replacement and if the fitting (which they say they tightened/repaired) leaks again and damages the transmission, AAMCO WILL NOT cover the transmission under the original warranty agreement. Then today I go to leave my home and my car is dead. Come to find out that after they removed and replaced my car battery, they never tightened one bolt on the battery terminals, so they were making no connection to power the car. NEVER GO TO THIS ESTABLISHMENT, EVER!

When I arrived to get my car out I viewed the bill (which was just a hair under a $1000 dollars). The additional part was listed on the bill. I then asked to see the receipt for that part in which he previously claimed he had to find before adding it to my bill. He then got belligerent with me. While he was briefly in the process of searching for the receipt that he ultimately couldn't come up with. He was then quite perturbed and decided that he would not take any of my credit cards and insisted that I pay cash. He then instructed his guys to impound my car in a brick wall storage yard that was just across to the front of his office. Nonetheless it took me several weeks before I could raise the cash to get my oiled stained dirt ridden car out. To my worst nightmare, after paying close to $1000 my car still has the same problem as before.

Warranty or not do I dare take my car back to them to honor that warranty to lose it for another month or possibly have another $1000 bill and risk not having the transmission repaired at all. This forced me to take my car to the dealer to have it properly repaired. The dealer informed me that the transmission was un-repairable and that it needed to have the transmission replaced, which cost me an additional $3000 to fix it correctly. What's so obvious is if you've ever been to this AAMCO shop it looks like a salvage yard with what appears to be abandoned dirt ridden cars strewn up and down the lot, to a point where it doesn't afford any parking space. You can verify that on Google Map. I guess I'm not the only one to have had my car impounded by Ron's mischievous acts of terror. WARNING TO THE WISE - Don't get caught in Ron's trap…Said the Spider to the Fly. I'll see you in COURT Ron!

After analyzing the transmission internally Aamco said no transmission issues. They diagnosed the vehicle's transfer case as the part causing the vibrations. My initial decision was to pick up the vehicle to take elsewhere because they could not confirm being able to fix the current part and they wanted to charge $750 to open the transfer case for a diagnosis. A manager by the name of Luke called me saying instead of fixing he could just replace the part for $1500. Luke assured me that replacing the transfer case would fix the problem and that he was confident this was the problem. Because of my reluctance I later called back and asked Luke to complete the job for $1300 instead of $1500. Luke agreed. I also asked for a completion date. I was told by Mon or Tue at the latest (16th or 17th).

Mon, Nov 16th I called to find out if the job was complete. I was told they were waiting for the part. I expressed that it had been a week and I was expecting the vehicle back by Tue at the latest. We were paying for a rental but a family member was also scheduled for surgery on Wed. We needed the vehicle for transport. The man at the front desk shared his empathy. Aamco said they would do everything they could to have the vehicle back by Tue.

Tue, Nov 17th I called Aamco in the morning to confirm the vehicle would be finished. I was told they are doing all they can to have the vehicle ready that same day. At approx. 2pm I received a call from Aamco stating, "Mr. **, we were able to get it done in time for you." I was not impressed with that presentation considering I had been without my vehicle for over a week.

At approx. 4:30pm my wife and I arrived at Aamco to pick up the vehicle. They again confirmed the problem was resolved. They said they even test drove the vehicle to make sure. At approx. 4:45pm we left Aamco. My wife was driving the Pilot. At approx. 4:50pm My wife called me frustrated because the vibrations were still glaringly present. At approx. 4:55pm I called Aamco expressing my concern that the problem was not resolved. I was told to bring the vehicle back the next day or the day after so they could look at the vehicle again. I mentioned that we would need to work something out on financing since they are already expecting $1300 but did not fix the problem. I was told we would figure everything out.

Thursday, November 19th my wife and I dropped off the pilot at Aamco to be re-evaluated. Friday comes and goes. I hear nothing. Sat around 12 noon I called after not hearing from them. I was told they were still looking into it but it looks like the axle hang bearing was the problem. They needed more time to get the part and confirm. I asked why this wasn't identified before the transfer case. I was told it was complex because the two parts are so close together. Fast forward to today, 11/24. I call for an update after days of silence. I am told the cost will be $1100 to replace the part. I rejected and told them they are at fault for improperly diagnosing the issue.

I was then told by Alan that he had pictures of the first part that was replaced to prove it was broken. When I later asked for those pictures Alan retracted his statement saying he did not have pictures and he, “may or may not” have the part anymore. Alan said he would only show me pictures if I gave him the second job. Alan also told me it was my fault for not reading the invoice. This is faulty logic because the invoice was provided to me after the work was done. The agreement to do the work happened over the phone in which I was never presented with all the options. I was told one thing and something else happened.

I picked up my vehicle and expressed my frustration with the quality of workmanship and being misled. This place was dishonest. This entire process has been shady. One game after the next with no resolve. This Aamco location clearly cares nothing about the business customer relationship. No customer should be subject to this type of treatment.

I got upset at that price knowing these parts don’t cost that much, so he tried to write off a tow, which was not towed by them, then he quoted me 487.00. I then called the owner, and she lowered it to 382.00. I looked at the break down of my bill, they charged me 75.00 for each hose, they go for seven each, they charged me 120.00 for a thermostat, which is a thirty dollar piece, antifreeze was 45 engine coolant was 73 plus 120 for labor. In my opinion, they tried to rip me off more before all this 600 dollars... really? Won’t be seeing me there anymore, they lost me as a customer for sure.

Got call car would be ready after 430 on Wednesday. I left work early to return rental I had for 10 days, waited for a cab to take me to aamco, $50 cab ride. I was dropped off at 515.. Door said open but they were closed... The motorcycle shop was still open so they called both owners, the one I didnt know was in freehold picking up a car, he would be 2 hours.. Had to wait, no way to go anywhere, I know what balance I owed, it took 5 credit cards to pay the balance...

THEN he gives me paperwork, says rebuilt tranny, 18 month 18,000 mile warranty.... UM that's now what I agreed to... Was supposed to be remanufactured with a 3 yr 100,000 warranty... WTF, he said he would talk to his partner.... No word back at all. I contacted corporate, they got back to me, said I was given 2 prices, rebuilt and remanufactured, $400 difference, and I chose rebuilt.... **, again I was told it could not be rebuilt, had to get remanufactured and agreed to the only price they gave me. PLAIN OUTRIGHT FRAUD!!!!

Try the AAA Mechanics on McDowell RD at Miller. They seem competent with no chip on their shoulders. Longer Answer: I brought my car in for a transmission fluid change, which is around $250. The technicians found other issues with the suspension that needed repair to which I agreed. At that time I felt that I was being treated fairly. I got a call from the manager that the car was road tested and ready for pick up. I paid a little over $1700 for all the parts and labor. A little shocked but if it needed to be done and it was done correctly then I can accept it. The manager told me if any lights are on to bring the car back and they would get "right on it." I thought that was a weird thing to say as I paid for work already done. I started the car and its traction stabilization light was showing that there was a problem. I was in a hurry and couldn't spare the time to go back in to discuss the light at that point.

I called the next morning. I told the manager the light was on. He said, "Bring it in and we'll see what needs to be done". As I began to point out that AAMCO just returned the car to me at $1700 plus repairs, why would the light be on when I picked it up. I didn't get two words out when the manager lets into me about professional elites and how I would never let anyone question my service so how dare I question his operation. He said "we're the professionals not you." I let him tirade on for 30 or 40 seconds. At the end he said emphatically, "bring it in and we'll see what's wrong with it." I politely declined and disconnected the call. The workmanship seems adequate but the manager is bitter and abusive to customers who have questions about what things mean. I was looking to him for answers but instead was verbally abused over the phone. I cannot recommend this AAMCO in Scottsdale.

I was also told "you can take it somewhere else if you can even drive it off the lot." It was 100% driveable. I drove it in. Only issue was the reverse which was slow to engage but still engaged. They also use your state of grief to convince you to get the work done which is just beyond unethical. They use a script which matched what I was told (I found this out after I already had the work done.) Lesson learned from me. I wouldn't and can't recommend them. Take it somewhere else, even if you have to tow. Hopefully I have paid extra to save others from the same mistake.

5/27/20

So they wanted paid again. But “worked on the price.” So 2,600 dollars to have it not fixed right and having to pay $1,800 to have it done again by my new mechanic so 4,400 to have a transmission done. Take whatever you need done else where. They used cheap parts that failed and could of ended drastically. They didn’t use the right tools, they used a hammer and a chisel to remove and reinstall the main shaft nut. The franchise is a joke I wouldn’t take anything to them unless you want to lose time and a lot of money.

(Note from my mechanic)

Mainshaft nut was put on with chisel, counter shaft had no shim reverse idler was shimmed way too tight 5th and 6th gear mainshaft needed replaced as well as bearings and synchros and synchro gears 2 decent balls gone. Instead of taking Anything to AAMCO just burn your money it’ll save you time and you’d be much happier doing that.

Yet again no response and another 5 days go by. I reach out again to Jay on January 29th. Now jay is Conveniently in the hospital and yet again told he will get me prices. (Again I had already paid the money to have my car looked at on top over the $3000 plus dollars for the previous work.) I had no updates so on February 4th again reached out to jay. No response. Reached out again later that day. To my shock I got a response saying he is waiting on prices (really weeks later?) and he will call me. February 5 and 6 NO call back. Reached out again on the 7th. NO call back. Reached out again on February 10th. No response back. Reached out again on February 12th. Finally get a response saying I need to bring my car in so you can see what solenoid it is. When for weeks Jay has been saying he is waiting on prices.

Finally got my car in (almost a month later of being dismissed from Jay) and was told it's going to be another $1,300 that they need to order the parts and can get it in the shop on Monday February 24th. I said, "Are you able to do it all in one day. I work 6am to 3pm and then run straight to work to pick up my kid from school." I was told no problem. It takes 4 hours to work on it they will pick up my car from work and bring it back in plenty of time. Not only am I a single mom taking care of my son alone I have a father battling cancer that I take to his radiation appointments he has daily in the evening since they are open till 7pm. Jay told me to call him on my lunch which is between 1 and 2. Remind you I get off at 3pm.

When I call I'm told my car didn't get picked up till 11am and they didn't get back till 1pm to get looked at so I won't have my car when I get off work. Which means I have no way to get my child from school. I was told my car would be done before 5 pm to come on down. So I had to scramble to find a Uber since I was getting off work in an hour and the had to uber to get my kid and go home also. I find a ride to go pick up my car at 5 pm like I was told. Get a text at 4:48pm (while my ride is pulling into Aamco parking lot) jay said my car still wasn't done and they just realized 20 minutes ago they had the wrong parts. So yet again I'm having to take an Uber with my dad to get him to his treatments. Then I will have to Uber to work, after work to get my kid then Uber to get my car. If it's actually fixed this time and I get it back.

I would never recommend this place not even to my worst enemy. Jay It's completely, condescending lies, and goes back on what he said saying he never did that. That's why I have every Text message I could because I don't do business with him over the phone because he tries to pull fast ones on people. Stay away from this shady business.

If you feel you have been a victim contact the local attorney general office. They are waiting on your call. Please do yourself a favor and go to the nearest independent transmission shop or the dealer for your transmission needs. Check out Ripoff Report, Google and Yahoo. Mangan is all over these sites. Do not be his next victim. Stay away.

They were nice enough to send me the info. It took some doing though. The aamco warranty is actually through them. At least the local aamco did for ours. Come to find out, aamco doesn't remanufacture transmission as my invoice states.I've emailed corporate and local shop on same email numerous times asking if the transmission on my invoice is the one I bought and they won't reply. Blatant deceptive practice and actually criminally fraud. They count on people not having time and money to fight. It's a tangled web they weave. We have casted a wide net and we hope to have resolve to expose it. They won't stop cause it's right thing to do. Aamco's franchisees filed suit against aamco for prefatory, deceptive practices. Google it. I was reluctant to give specifics as I have proof they conspire to commit fraud.. They get info you have, build their lies around it.

The truck was running great until 6 months or so after. The oil pressure gauge was once again starting to drop just like before. Since the vehicle was still under warranty I hated to do it but I took it back to the same shop to check the issue. This time around I have had a worse experience with them. I took this vehicle in before Thanksgiving and it has been a living nightmare in trying to get a hold of them to find out what is going on. I finally talked to them a three weeks ago, and they told me that I needed some more work to be done that was not covered under the warranty. It's A NEW PROBLEM. I said OK and authorized them to check it out.

Apparently I need something called an Oil filter manifold. Two of them at that. I called a Chevy dealer, and they say that does not seem right. But just to see how far they would go I authorized the work. They told me the parts would be in last Friday. Well, it has been two weeks later and I keep trying to get a hold of someone to find out what is going on but once again I am getting the run around. I talked with someone today and asked for an update. They said they would contact the shop and have them call me back. Well guess what. I am still waiting. It has now been 5 weeks since I had my car. I hope that this note gets up to the corporate headquarters because this is not the way any business should run.

When I went to pick up my vehicle approximately three weeks later the bill was over $3500.00 on top of the $600.00 I had paid just some information this is a vehicle with a book value of $2000. They took my vehicle for another two weeks and they refused to accept responsibility that they punctured my exhaust system. Once again my vehicle was returned and this time with my brakes barely functioning.

I will say Nina is very polite but please if you are looking for a shop to repair your vehicle a transmission or anything any repair shop will be better than the quality and workmanship you will receive from this AAMCO franchise. This is a big national franchise and I’m sure there may be some shops that do quality work but this is not one of them!!! One last thing. I brought my vehicle to a trusted mechanic to have my exhaust and my brakes repaired and the mechanic called me into the shop under my vehicle to look at the transmission that is leaking transmission fluid and he pointed out to me the bolts on the transmission pan still have grease and sand on them. They have never been taken off. He laughed and said to me nobody ever rebuilt my transmission.

Now I'm telling you guys this company Aamco are a rip off professionals. I have replaced many of these switches before, it's what happens to TH400s. This part is a $29.99 part, takes me about 20 minutes to do the wiring and place the part where it belongs, And I don't do this for a living day in and day out, I'm not a professional. So if it takes me about 20 minutes then it should take these professionals less than that. So not only didn't they rebuild my transmission, but charged me $2200.00, they want to charge me an extra $280.00 to put the kick down switch in!! WOW!!

I asked them if they have ever read any of their reviews? They said, "Yes we do!" I said, "Really, then you must know then that the reviews are horrible, just one after another on how this company Aamco does this same stuff to customers after customers. Customers taking their vehicles into get them fixed and they come out way worse then they did going in. Just literally one customer after another." They asked me where I was getting the information from and I told them from Customer Affairs!! Which I shouldn't have told them, because within an hour and this is no joke they tried to Buried these customers reviews. They are still there but you have to keep scrolling down. Now you say, "Oh man you're full of it!! They can't do that!!

All you have to do is look at the dates. They go in order except for the the ones they only want you to see. Anyway stay away from Aamco unless you want to go through what I and a lot more people have gone through. I really think that there should be a class action law suite done. For their outright blatant thievery and lies.

So I started to look into what would do such a thing. And come to find out it's called a Torque converter shimmy. Which is cause by Sludge and crap being built up inside the converter because the transmission oil wasn't changed and then it sat for long periods. When all that crap Eventually breaks loose it creates a shimmy in the torque converter because it is now off balance Until you hit a certain RPM Then It smooths out. This can be taken care of Possibly By doing 2 or 3 oil changes making sure you drive it a little in between the changes. This could work. Anyway I decided not to mess with it and to let the pros rebuild it to fit the needs of the Torque the 454 I will be putting In.

So Aamco came and picked it up, now remember it was pretty much all taken apart, so they didn't have to do much to pull transmission. So anyways 2 weeks later they call me saying truck is done test driven and all they SUPPOSEDLY done to it $2200,00 later. I go pick up the truck and guess what? It's doing the same damn thing!! WTF do they think? I'm stupid? This was test driven and Pro clear good!!! These guys are nuts!! So I took my truck to 3 different shops, cuz I know what Aamco was going to say, mind you the engine is running as Quiet as a mouse. All 3 shops say the same thing, it's the transmission. I take it back to Aamco and guess what they said? IT'S THE ENGINE!!! WHAT ARE THESE GUYS SMOKING???

So I told them it's not the engine because an engine would not at all be running as good nor as quite, you would know without any questions. There would be holes in block all kinds of Destruction If it was the engine. So I basically paid them $2200.00 for to put transmission cross member in and put the drive shaft back in. And maybe just maybe A transmission fluid change. Thanks for nothing Aamco. Juan **

The worker said that he cleaned what was spilled. The manager allowed this car to be returned to me in this condition, means that shop is totally mismanaged. They did wash off the fluid on the paint, and used brake cleaner to clean up some of the fluid under the car, but not all. It was a sloppy job, and inadequate cleanup. So, I cleaned it up thoroughly with foaming engine degreaser, and a low pressure washer. If an AAMCO service center cannot properly provide a simple fluid flush, why would I trust them to repair anything? I would not allow that shop to repair my lawnmower.

After a no show and no call, and after I repeatedly called both the tow truck driver and the Manager numerous times, was finally told that I would have to wait until the morning for pickup. Once I explained the situation to the Manager, he told me that I needed a new transmission. I asked for a diagnostic before anything was to be done on my vehicle, and to get back with me, he told me that he didnt have to do a diagnostic because he knew exactly what the problem is. I again said good for you, but I need to know what the problem is, and it could be one thing or a hundred things wrong, but I want a diagnostic done first and get back with me before you do anything, because I need to figure out how much I needed for repairs.

Two days later, I was told that I needed to come in and pay for the balance because my vehicle was just about done! I stated that I didnt want anything done until I got the diagnostic on my vehicle, and requested what work was done on my vehicle. I was treated rudely through emails, phone conversations from Scottsdale and the corporate office on the East coast. I asked to speak with the owner of the Scottsdale office, and he has never initiated one single call to me. The manager already told me that the owner doesnt want to talk with me and that he already knows everything!

I've spoken with other business owners within a five mile radius that works solely on transmissions and some that dont, and was strictly informed that "it is a practice and ethical, to do a diagnostic on every car that has extensive issues, AND IF THE CUSTOMER REQUESTS IT, THAT IT SHOULD BE DONE!" I am definitely seeking legal counsel, and will be coming after the the Butherus location in Scottsdale, and if any one ever had problems with this location or similar, please email me: **.... I will not be intimidated by AAMCO, and refused to be lied upon by the Manager on Butherus. Thank you and good luck to you all!

In AHHH!, I asked what was the diagnostic, because I was never called of what the results were. With much disrespect from Mike an employee there I was told if I didn't have the money to bring the title to my truck, take out a loan etc. SO inappropriate and unprofessional. After stressing and emailing AAMCO's Corporate office, I was then called by the Owner (Greg). First I was told if I wanted my truck back I'd have to pay $1,500 to get it back, which didn't include any repairs just more of a concern of the labor that was wrongfully done. Being so upset I had to call the police just to put in a report, just to protect me. I was then told by the Owner, to work things out I could get my truck back lowering the amount from $1,500 to $780.

I finally just to keep peace, because I was told if I didn't come get my truck, that it would be towed and impounded. For an entire Month I went through a negative experience with AAMCO, I finally just paid the $780 just for their labor taking out a transmission that they had no permission or any paper worked being signed to perform this work. I was told giving them my birth date when being asked was permission for them to proceed with working on my transmission, which my birthday wasn't given and what they had was a wrong birth date. I now have my SUV with my transmission in the back of my truck of my SUV. I called AAA to have it towed back to my house. I've very dissatisfied and scorn from a Nationwide company that doesn't look out for their customers. EVERYONE STAY AWAY FROM THIS COMPANY, IT'S NOT WORTH IT.

I say to that then chose a better vendor but don't make your customer feel at fault. If you don't want to honor the warranty then don't offer it. At one point Aamco was a very reputable company, expensive but reputable and provided top notch work and customer service. Today that is no longer the case and I regret suggesting them to my daughter. I had even tried to have a conversation with Wesley and he continued to over talk me while being rude. When I asked who his boss was his reply was, "I am the boss, I am the owner of this location." When I asked did he have a corporate office his reply was, "Yes and they can tell me what to do but the final decision is mine." Never again will I use or suggest AAMCO and if anyone I know transmission goes out my first comment will be don't go to AAMCO.

Basically AAMCO was stating they do not put in parts that they can't warranty, even though NVP was giving the same exact warranty. After conversation with a friend, I selected AAMCO and their recommendations (as I thought they were National and the fact I knew someone tied to AAMCO). After two weeks at AAMCO, I finally got it back and drove around for a week or more just to notice AAMCO never put back on my locking lug nut on both sides of my front tires. Called once I noticed and they seemed to not care one bit, actually making it seem that it was my fault. After several calls, an assistant to the manager finally took the time to locate those lug nuts and are holding for me. It has been a month now and I just had an oil change. The mechanic stated my transmission is leaking. Thinking I could take it to any AAMCO closer to my home, I took it in to be officially diagnosed. This AAMCO called the one in Bear.

I was told I had to take it to Bear, even though I was told during initial repair I could take it to any AAMCO during warranty. Explanation was that they were still working under NVP warranty and the National AAMCO Warranty had not been entered. So now, I have a 2 hour trip to get it serviced. Yes, they did offer to send tow truck (which I should insist). If I did that, only God knows how long I would be without a car. Ending....do more research to where your car is serviced. Whatever you do, don't believe anyone cares about the outcome of you or your vehicle. It is only about the dollars they can suck out of you. I certainly believe this Bear AAMCO should be doing something about grossly mishandling me as a customer and the work on my car.

2. Response from the owner a day ago. "Franklin- We regret to hear that you are displeased with your recent experience with us. We thought we made it clear at the onset of your appointment that we do not accept parts from an outside vendor and we needed the key to the lug nut lock (which you did not have) in order to work on the transmission. Our offer for a free tow into the center still stands, so please reach out directly at (302) 322-9735 for ways we can work towards resolving these issues. We look forward to hearing from you soon. AAMCO Bear DE Management Team."

My response today. Response is/was completely inaccurate from AAMCO Management. After dealings with Management at this AAMCO, they did tell me what was wrong with transmission as it was already out. Knowing at first meeting, I had a warranty. They did not disclose they would refuse to install anything less than what they wanted to sell me at an inflated price. They told me they would send findings to warranty company. It was not until after warranty company wanted to purchase their own transmission with exact same warranty and AAMCO would not be able to inflate price.

They also indicated they asked for my lug nut key, which is a flat out lie. I was told on several occasions, they record every call, I would like to hear that on any conversation that I had. If that was the case and it was mentioned, would that be the reason to leave a lug nut off each front wheel without notations to cover themselves in case I got in an accident because of it. Besides overcharging, not returning calls and being dishonest. They now are saying things they know are untrue.

It is now 2 1/5 years after having a brand new transmission put in and it just went again. The basic warranty was only for 18 months, I didn't get an extended warranty, I trusted the work that this company did, and the mechanic assured me they stand behind their work as well. Apparently their work is only good for 2 1/5 years, and since I am out of the warranty period there is nothing to be done. I understand that I am out of the warranty, but I think it is ridiculous that I spent that much on a transmission that went again after only 2 1/5 years.

The Colmar location has since shut down, no doubt because they were doing such a horrible job on customer's vehicles, I absolutely regret not getting a second opinion when I was still in the warranty. My advice would be to not do any business with AAMCO, they will charge you a fortune for something just to have it breakdown again 2 years later. I may not be able to do anything about my situation with them, but I can at least warn others to stay away and go with a different company.

I did receive quotes from ATRS, Mike's Transmission, AAMCO, and a couple others. Mike's was the lowest at $500, but he couldn't get me in for a month. ATRS said $700, but they are closed Fridays which would have meant us staying until Monday or later. Tom at AAMCO in Harrisonburg said "$700 give or take" and he could get me in the same day! They all gave me the same speech about it being an old truck, it's a 2000, and could possibly be more once they got into it. AAMCO was a bit pushier, but I told him over the phone that while I understood his concerns, asked that if I as the customer wanted just the pump seal replaced would he do it. He said yes, but that there wouldn't be a warranty. He also said he'd need me to accept that verbally, which I did.

We had the truck towed down to AAMCO, and he had us drive the truck to park it. He said they were going to get the truck in and do a free inspection. He called me a few hours later and gave me great news! My transmission looked great and I was right, it was in fact the front pump seal that blew. Only now, inexplicably, the quote is "$1300, maybe a bit less." When I asked him about the $700 he quoted on the phone, he said the $700 he quoted over the phone was just for the removal and reinstallation of the transmission. Only now, there's also a $300 fee for his "specialist" to seat the seal, another $200 for a transmission service, and lastly $100 for parts. He also waited until almost 5pm to give me this news, which gave me no time to find another shop.

With no other options, we had him do the job. I gave him my dad's phone number to call for payment once the job was completed. He called my dad, said the job was done and the final bill was $1126.04. He then calls back says he forgot to charge for some fluid and charges my dad another $115.03. Total, $1241.07! I went and picked up my truck, drove less than a mile, tried to park, and found out I couldn't change gears! I had to go back to their shop stuck in first gear. When I got to the shop the same "specialist" that did the work, crawls under my truck, fiddles around, and I'm able to put it in park. He crawls out says he needs to put a shim in and has to put it back on the rack.

I get out and head towards the office, but look over in time to see him grab a zip tie and duck under my truck. 5 minutes later my truck is back out front, and there's no charge for the repair. He zip tied the shift linkage cable in place! I spent the day calling numerous shops, explaining my situation, and asking for quotes. The quotes I received were all $700 and under. I asked if the prices included parts and labor and if there were any specialist charges, every shop said no. I didn't mention who did the work, but 3 local shops guessed based on the questions I asked. We're victims of a malicious man that saw dollar signs when he realized we were stranded travelers with a borrowed credit card. Shame on you Tom! And, SHAME on AAMCO for keeping a charlatan like this in a management position.

I am an aircraft technician with over 35 yrs of experience including management. My constructive criticism comes with recommendation for the owner to analyze as to where the problem is, because this was not performed in an expeditious manner. The receptionists I corresponded with were courteous however would not recommend this AAMCO to anyone ever. Taking stock of the event and timeline eliminating the holiday nights and weekends, this AAMCO is not efficient, if they had this much work I would recommend to the owner to incorporate shift work and Saturday work. If parts sourcing or resourcing is a problem I would recommend for AAMCO to review their policies and procedures. Lastly I tried to pay with writing a check, and AAMCO would not accept my check, however accepted debit card. This is unacceptable. 8 days too much. This company requires a management overhaul for proper work ethics, policies and procedures.

I drove the car for a while and became concerned of a noise I was hearing when pressing and lifting my foot off the pedal as what would be done in traffic. Now this sound was there there prior to taking to AAMCO so I really wanted to make sure it was not related to the transmission. Dennis had me immediately bring the car in and we took a ride together. So not only did Dennis identify the noise as being normal in my car due to the high power and torque and not in the transmission (I believe it comes from what is called the pumpkin in cars), but he also showed me had to correctly use the sport manual mode, which increased my driving pleasure immensely. I have been having a blast on the twisties going to work everyday. I also saved thousands of dollars from buying a used car. Thank you AAMCO, their service technicians, and a special thanks to Dennis.

I now understand why he addressed my son instead of me in the shop. Let me be clear I have no problem with admitting if I am wrong, and the courts will decide that. If I am wrong and the shop was not responsible for reporting damage to me at the time the car arrived I will post that judgment and retract my poor review. Unlike the owner I am not trying to put anyone down or say anything negative to make a point. I am speaking facts only which is what he should practice. Do not speak about my finances unless you know what's in my account, or I had to make some payment arrangement because I couldn't cover my bill. That was in poor taste, but hey nice try.

Part 2) Once again mislead by them and convinced to bring my car back so that they could correct the issue/no mention of any conditions that had to be met in order for this to take place. He had the car for 2 weeks and never called until after I had placed 3 calls about the car/no message as to fees he was charging until after he took the car apart. Requested $700 for repairs to damage they caused and on top of that they have now damaged my other mirror on the passenger side which they were not even ask to touch. He refuses to release my car or put it back together unless I remove my reviews or sign papers stating that they did not cause any damage to the car.

I will not stop and have filed a legal case now in reference to him falsely taking the car and giving the impression that he was going to fix it without a charge and never disclosing that a charge would apply before receiving it nor did he mention that I would have to remove any comments in reference to his business before he would put the car back together..

Original Review: The shop had my car towed in for repairs. I will start out by saying I have no complaint in reference to the repair to my car. They did a great job in that area. My complaint is about my car being there for month and not being advised of damage caused while in their care until I walk in the door the day before I pick it up. Was told about damage to the interior handle when I got there, and after paying them for the actual work they completed we pull off and make a turn and the driver side mirror folds in because it's now broken.

I called and spoke to the owner and all he kept saying was my car is old and that it was like that when it arrived, but couldn't explain why they never told me...Mirror not even on paperwork they gave me, and they took the car for a test drive so he said so they would have known it was broken. File a case against them not because they don't do great work but because they don't take ownership for their mistake which I'm sure when they see this the response will be the car is old...

The problem never went away, it actually only has gotten worse. I returned the vehicle to have them work on the vehicle again, figuring that the repairs would be under the warranty. Since the original visit the sales guy Tim has been fired and now I am dealing with this guy Chad, I think his name is. Basically they tell me that they cannot even do a diagnostic without me agreeing to pay $200 not to mention that they are now trying to tell me they think its a computer or electrical issue which is not covered under my warranty when they should have run a diagnostic on the electrical and ECU system prior on the previous visit which was what I felt the issue was initially.

Buyer beware. They use terms like diagnostics, ethics, promise and whatever else they need to lure you in and get your money and I'm sure they're not even fixing anything on your vehicle. I asked to see my transmission parts when they had it pulled out and apparently they could not get them together because they were laid out on a bench etc... Do not for any reason go to this franchise, I think the boss name is Rose and she won't even speak with you. If you do decide to have work done by them, never do business over the phone, don't tell them when you're coming to check on your repairs and if its a luxury vehicle, just take it to the dealer and pay more but be assured that your vehicle will be fixed the right way the first time.

On February 28th, I’m driving down the highway with my infant daughter on my way to pick up my other 2 year old daughter from preschool and my motor blew out. I then had to contact a tow truck company and pay over $100 to have my vehicle towed. I decided to have it towed to the same AAMCO, on 703 N. West St., since they had just had my vehicle 20 days prior to this issue. My Acadia was looked at around 3:30-4:00 on February 28th by **, once again. Turns out, my motor blew out because I DID NOT HAVE OIL!!! Isn’t that what an estimate/maintenance check is? My question is, if your employees are so trained, why did ** not let me know on February 9th that my vehicle was low, getting low, or did not have oil? I didn’t have a light on either. I am a young women with 2 small children. I don’t know a darn thing about cars!

At around 4pm on the 9th, ** gave me a call to let me know that my car would need a new motor for $3,000 minimum, plus 15-20 hours of labor. He also so stupidly let me know he never check my oil when I brought it in on February 9th!! I trusted this shop and I was lied to so I would come back and have to spend more money for an issue that was created in AAMCO or just flat out ignored because ** knew I’d be back for help! Sadly, it gets worse! After we had let ** know that $3,000 plus was simply just not affordable, he so rudely hung up the phone! I called back to ask him if he could please put my keys back in the car, in the ignition unlocked, and I would have a tow truck driver come back to get it and bring it to my house. Apparently, this made ** extremely mad that he wasted his time checking out my car, (which with him is where the issue started), he so unprofessionally locked my keys in the car out of anger. ARE YOU KIDDING ME!??

When the tow company got there on the evening of February 28th around 6pm, nobody was in site, the shop was locked up and the keys were locked in the vehicle. I had to pay $100 just to have it unlocked and $100 to get it off of AAMCO property. $300 down the drain thanks to **! I reached out to AAMCO Corp. on March 4th letting them know how terrible this shop is in Wichita representing their name. I immediately got a response from AAMCO Customer Support, **, assuring me she’d reach out to this shop and figure this out.

The following day, I received a phone call from the shop owner here in Wichita, **. ** called to let me know that nobody by the name of ** was ever in their system and that I must have not brought my car to one of his shops. I told him he was mistaken and in fact I was there on February 8th and 9th! I left my car in their parking lot under their cameras! He said maybe there was a misunderstanding and he’d like to look at it again. He picked my car up on March 7th, early afternoon. Honestly, I was not too thrilled that my car was going to be put back in their shop but I truly thought he was going to make this right and fix his untrained employee’s mistake. I sent ** a text on March 8th asking if my vehicle had been looked at and he said “It hasn’t been dropped off yet.” I went nearly 5 days without knowing where my vehicle was! This has got to be a joke!

Today, March 10th, ** sent me a link, via text message, which led me to a site on google. It was an article about a timing chain in some GMC Models. What does this do for me?! He then stated “Here’s an article about the timing chains for your vehicle. It has a factory recall.” I did my research, called GM and used my VIN number on their website, to in fact find out and prove that my model, 2009 GMC Acadia, DOES NOT HAVE A RECALL FOR A TIMING CHAIN. ** is trying to make me believe that this is the issue and not his uneducated mechanics. Unfortunately, my car is still in their parking lot with zero intentions from their shop to fix this mistake. I bought my vehicle from Mel Hambelton Ford, a reputable car dealership that did not sell me a vehicle with this big of a problem. I haven’t even owned the car that long!

This is such a tragedy for myself, my 2 babies, and as well as my disabled mother who I am a caretaker for. I cannot take my child to school, take my newborn to the doctor, get to my mother’s house to take care of her, or go anywhere since I am now carless and have been since the 28th! I was stranded on the side of the highway for nearly 2 hours in 20 degree temperatures with my 2 month old baby and no heat! I have felt very uncomfortable this entire time dealing with **, who stated on our phone call on March 5th that he searched me on Facebook and saw that we had a mutual friend, (a person that I did go to high school with) to see what kind of a person I am. This is SO unprofessional and creepy to say the least. This was such a careless mistake made by AAMCO Wichita, Ks 703 N. West. St. There has GOT to be more to this problem or a solution! This is NOT right!

I had just had the motor etc fixed less than 2 weeks. Jim stated not his problem as they didn’t do anything. Got the bill showing it was just fixed. Before going inside I tried the window and it went right up. I drove the car up to the building and asked them to step outside. Jim wouldn’t but Frank came around the counter and asked how I did that. I said pushed the button. My granddaughter then calls me as they had called her twice thinking that was my number. The only way they had her number is from the paperwork when she had previously brought the car in that shows it just needed the pressure control solenoid needed to be replaced. WATCH. They talk out of both sides of their mouth.

A few years later a leak appears from the transmission and that AAMCO shop was closed and AAMCO corporate refuses to fix the issue under warranty claiming that the previous shop had no right to keep the paperwork and that no annuals were done since that time which voids the lifetime warranty. Explaining that their representative who is AAMCO is the one who kept the paperwork and refused the annual inspections on my vehicle to no avail. All AAMCO corporate would say is "we're sorry, but we cannot help you as the owners are independent and we have no responsibility for what they say or do". DON'T BUY THIS PRODUCT AS YOU WILL LOSE as they will not stand behind what the independent shop owners tell their customers!!!

Of course, I couldn’t help but think that this was my original problem all along. If they would have found and replaced the external rusted tubing and refilled the leaked transmission fluid, would I have needed a replacement transmission costing much more than the car was worth. I think not, but of course it can’t be proven either way. I felt cheated. A day later, I noticed more fresh fluid in the driveway. I took it back to AAMCO and they told me it was now engine oil leaking and that I had to take it elsewhere to be looked at.

I took it to another repair shop. I was told it was the rear engine seal that was leaking. The mechanic told me that the transmission would have to be removed to get at and replace the leaky seal. I told him that I had just had a replacement transmission installed days before. He asked, “why didn’t they replace the leaky engine seal when they had the transmission out?” I told him, “it wasn’t leaking engine oil until after they replaced the transmission. Could they have caused the leak?” He answered, “They could have caused the leak, but good luck proving it.” I felt very cheated.

I took it back to AAMCO and told them of this exchange. They still gave me the run-around but finally told me that they would offer me a discount to change the rear engine seal. I was told I would get a call after they price it out. That was a week ago. As I expected, no one has called me with a quote to fix the damage that I’m convinced AAMCO did to my car. Now I feel neglected as well as cheated.

I met a young man named Ted ** at the AAMCO on PCH HARBOR CITY. I only ever took my truck to Toyota dealership where I bought my 4runner... I will now only take my 4runner to Ted ** at AAMCO. He hooked me up... my truck like new again... my new rebuilt transmission unlike Toyota they only replace the trans with a different rebuilt trans and only 1 year warranty... (AAMCO 3 year warranty) new radiator, new flywheel, all new rocket cover gaskets, new main rear seal. They even cleaned all and any sludge off the back of the motor from the years of leaking gaskets. I got pictures of before and after. All work was done in 4 days. I needed a rental so Ted showed his concern and got it done. (AAMCO HAS A LIFER) THANK YOU TED **.

I brought it back to them and then they said they upgraded the PCM software. I paid them another $800 and still after 2 months the problem still exist. The transmission is under warranty with AAMCO. They refuse to replace the transmission and finding some way to charge for problems they never fixed. After the PCM upgrade according to Ford specifications. While driving the car home the same problem happened. I immediately called Allen and told him. He told me I need to put some miles on the car so the car can relearn my driving habits. Two months later the car is still the same. I brought it back to AAMCO Turnersville and told Allen the car has the same issue. He was responding as if it was a new problem. I kept reiterating that is the same problem. I'm sick and tired of this.

I am very hard of hearing on the phone so the Technician who worked on my vehicle was texting me or it may have been the store Manager ** but I did have an easy time communicating with them through text. Also I want to say I had some work done at another shop about one month or a little less (Not Aamco I am sorry to say).

Anyways the Technician who worked on my vehicle found out that the left front axle was clicking and making some other sort of noise. When I took it back to the other shop I was told, "Oh when we just checked it out yes the right front axle is defective." HELLO! Ok so what if Aamco would not have addressed this issue to me and me being hard of hearing would not have heard the clicking noise. So to say that if I was not told to take it back where it was serviced and driving on the interstates 60 or 70 well... I would probably not be writing this review.

Ok I hope I got my point across. This location deserves ten stars but I cannot do it. Please give them a call and make an appointment for at least an inspection and quote. You will not be sorry. Technicians are wonderful also. Good luck to all you workers at the 51st ave north of Glendale location. You have my business from now on.

They still charged $60 for labor for doing nothing which I thought they would at least clean out the shavings and put in new fluid. Turns out they left the shavings and put the same old fluid back in. That is unacceptable. Try to prey on a woman to rebuild a perfectly fine transmission and then to put the same fluid back in when you had every chance to put in new fluid. If there is an issue with my transmission in the future I will strongly fight that it is AAMCO's fault for what they did today.

After sitting there 2 days, we call back and are told it was the gaskets. The transmission we had them put in was used and from a reputable company, one that AAMCO does business with frequently. The owner tells us that they put the transmission in without putting in a filter or replacing any of the gaskets. Instead they put the old, used filters on it??? Why would you do that? Especially when we called continuously and asked if it needed anything. Never were we told we needed to pay extra to replace these parts. Instead they prefer for their customers to have $2600 work done for no reason and then require them to bring it back in. He then wanted to say it was all our responsibility, not theirs and we bought a piece of junk and if we didn’t pick it up within 2 hours he would have it impounded!

Okay correct me I am wrong but as a Customer with a 30 day warranty, we have the right to have our car fixed correctly without hassle. Besides that point why would you ever replace a transmission that he originally told us was practically “new”, and not even place a filter in it or replace the old gaskets when you brought the vehicle in because it was leaking in the first place? This is not the kind of service I expected from an AAMCO business. I am devastated that I just purchased this car and it was bad enough I was without it for 2 months, but then to have such rude and unprofessional service from a franchise owner just amazes me. Instead of trying to resolve the issue he preferred to criticize us and not stand behind his own company and workmanship. I would never recommend this company or any other AAMCO after this horrible experience and just hope that no one else has to go through such a bad experience or lose so much money!

The owner tells us that they put the transmission in without putting in a filter or replacing any of the gaskets. Instead they put the old, used filters on it??? Why would you do that? Especially when we called continuously and asked if it needed anything. Never were we told we needed to pay extra to replace these parts. Instead they prefer for their customers to have $2600 work done for no reason and then require them to bring it back in. He then wanted to say it was all our responsibility, not theirs and we bought a piece of junk and if we didn’t pick it up within 2 hours he would have it impounded! Okay correct me I am wrong but as a Customer with a 30 day warranty, we have the right to have our car fixed correctly without hassle.

Besides that point why would you ever replace a transmission that he originally told us was practically “new”, and not even place a filter in it or replace the old gaskets when you brought the vehicle in because it was leaking in the first place? This is not the kind of service I expected from an AAMCO business. I am devastated that I just purchased this car and it was bad enough I was without it for 2 months, but then to have such rude and unprofessional service from a franchise owner just amazes me. Instead of trying to resolve the issue he preferred to criticize us and not stand behind his own company and workmanship. I would never recommend this company or any other AAMCO after this horrible experience and just hope that no one else has to go through such a bad experience or lose so much money!

I NEVER AGREED TO THIS!!! Joe, who says he is just the manager, but I was informed that is the name of the OWNER! Told me having my transmission "re-manufactured in house" was the same thing as ordering one and installing it, but the prices are certainly different! He told me that if I wanted a re-manufactured transmission it would cost more than the $3450.00 he was charging!!! I told them this was unacceptable and I did not want to have them continue to work on my Vehicle to which he responded with I really do not have any other choice!!! He did offer me a free tank of gas for any miscommunication!!!

Talk about insult to injury! I have filed complaints with the Better Business Bureau, and I am now in the process of consulting an Attorney!!! I have been in contact with their corporate office to try to find a reasonable solution to this. I was told someone would be speaking with the shop. I am still waiting for a callback. They have now had my vehicle Seven Weeks!!!

Joe, who says he is just the manager, but I was informed that is the name of the OWNER Told me having my transmission "re-manufactured in house" was the same thing as ordering one and installing it, but the prices are certainly different! He told me that if I wanted a re-manufactured transmission it would cost more than the $3450.00 he was charging!!! I told them this was unacceptable and I did not want to have them continue to work on my Vehicle to which he responded with, "I really do not have any other choice!!!" He did offer me a free tank of gas for any miscommunication!!! Talk about insult to injury! I have filed complaints with the Better Business Bureau, and I am now in the process of consulting an Attorney!!! I have been in contact with their corporate office to try to find a reasonable solution to this. I was told someone would be speaking with the shop. I am still waiting for a callback. They have now had my vehicle Seven Weeks!!!

They diagnose the car is needing a new water pump and the hoses around the power transmissions tank. Done cost $528 took the car out after a month there on Saturday August 4th 2018 and the antifreeze starting draining out car had return on the same day left car called shop. Car still there was told it was now upper hose fixed about go get car. I took car to another shop on Saturday diagnosed as speed sensor needs to be replaced because the code still showed on speedometer and check engine light was on the car.

In addition I paid to have the driver side window and door handle fixed as charge $391 and the door handle came apart once the window regulator was fixed by Roger mechanic. The other 3 windows would not come down using the key lock or doors would not open. Brought car back Anthony the mechanic. Fixed the car. He is the only competent mechanic in the shop.

Mark and the staff are very friendly and nice. However, to take someone’s car and keep it a month without properly diagnosing the car is unacceptable. I am going to get my Car today take it to another repair location to fix what should have been fixed through their shop the speed sensor. I spent $1000 on the car over 1 month time and my car is still running with the check engine light on and the car is still reading trans failsafe program. DO NOT USE AAMCO IN MORRISTOWN NJ.

I am not finished here. I plan join class action lawsuit to recoup my many and I am going to contact my bank to dispute the charges on my credit card and possibly go small claims court recoup money for the rent a car and expenses incurred while my car was being held hostage by an incompetent repair shop. Very sad. The previous Zoe era Vince would resolve and take care of issues worked with them in past. The new manager Mark is about taking in cars without being able to repair them in timely manner. Towards that end, I am about go to Consumer Affairs file a complaint and even website or social media to let customers know to stay away from the AAMCO IN MORRISTOWN NJ.

After he finish with my car, he called me to tell me how much was going to cost me and stated that indeed it was that transmission and that it was going to be an estimated cost of $800. I told him I didn't have that kind of money so he suggested for me to take a loan with Landmark. I did and took $1,000 because it was the minimum for a loan. Loan was approved and pick up the check. Cashier's check was made for AAMCO for $681.08, that was the total ** told me it cost after my car was fixed. When I got there, I paid and when I got to my car, there was a puddle of transmission oil under my car. He was furious with the mechanic because he said he forgot the screw. He put more oil in it, didn't took him long. The mechanic was embarrassed because yelled at him in front of me. I told him that it was a mistake that was taking care of. But he said; "For ** is always a mistake I'm tired of his insults". I was glad that my car was fixed.

But, 2 days later I'm having the same problem. Long shifts and the engine light came on again. I went back to him and told him that the problem was still there. He said "Then defiantly is the transmission." I said; "I know that is why I came to AAMCO, because I want it my transmission fix" He said that all he did was a tune up to see if it wasn't the transmission. I told him "I TOLD YOU I HAD A TUNE UP NOT LONG AGO" He said; "I didn't think was done correctly so I did one" OK, and why didn't you tell me about it? I said, "He claimed he did." But, I told him that if he did I would have stop him from doing it. So, that wasn't truth.

He said that unless I was going to let him fixed the transmission that I needed to leave. I told him, that he will pay, but not by my hands but by the hands of God. I left there in tears and he didn't even care. Ever since I being having this engine light on and off. I went to Mr. Tires (this is another story that I will tell in a review that I will make, stay tune). I spend another $703.45. And I'm still having this engine light on. I have paid $320 in just to check the engine light and nothing has being done.

Today (08/6/2018) I went to another mechanic that charge me $40 to tell me that I'm having a misfired code (P0300) and that the parts of the tune up are NOT for my car. That I have wires hanging that it shouldn't be. I will provide proof of this by showing my statements. Statement shows that I had a major tune up with All tune on 05/01/2013 mileage at 114526 for $350. Then on 04/27/2015 had spark plugs change with a mileage of 130801 for $145.00. Difference of 16,275 miles. On 02/16/2016 AAMCO did a major (unnecessary) tune up Mileage was 137284 for $681.08. Difference of 6,483 miles. I didn't need a tune up. You tell me if this is not highway robbery? DON'T GO THERE. You have being warned. And for what I see on other reviews, it seem that AAMCO is no good. I haven't seen there commercials anymore. What does that tell you? All they know about cars, is they don't know NOTHING.

To make an extremely long story shorter, they charged me full price to replace all of the timing chains which was over $3000, and then proceeded to only do half of the timing chains and not use the correct tools twice before actually replacing the third like they should have in the first place. This caused damage to the engine to where they had to replace it. They told us they were getting a low mileage engine that had been compression tested to put in it, but after months of asking for the paperwork on the engine they gave us an "invoice" that had the price they paid of zero, no mention of mileage, and no proof of any type of testing.

Within less than 500 miles of them putting this engine in, it reeked of antifreeze anytime it was driven, and then started leaking coolant. After taking it to the Ford dealership they found that the oil was dark and slightly burnt smelling, and that the water pump needed changed, along with the cooling system flushed due to a weird oily substance in the reservoir.

After taking it back to AAMCO to have them "fix" the problems the car STILL reeks of antifreeze anytime it is driven, the oil gets more burnt smelling, and the antifreeze reservoir is back to looking like it did. Although Kyle, the owner, has assured me that even when the warranty is up if something went wrong he would still honor it and put that in writing, he has yet to do so. He says that's not how he does business, but after nearly a year of dealing with his business I have been charged full price for a repair that was only half done numerous times, have been given a car back that is not repaired numerous times, and have been promised things that I haven't received... Again numerous times. As I have told Kyle, at this point I do not trust his word, and quite frankly I do not trust his mechanics either after everything we have gone through.

They also told me the case of synthetic oil I brought in was the wrong type. (My vehicle is only 4 years old and prior to this had only been serviced at the dealer.) 5W-30 has always been used on this vehicle, but they declared I had to have 5W-20. They said they had oil they could sell me and then I could just return the oil I brought in (in hindsight this was the second unnecessary charge, and we are only 5 minutes into my service...).

Shortly after my service, my car began to leak fluid all over my driveway. I asked my neighbor to come help me figure out what is going on. He said it looked like an oil leak, so I took my car back to AAMCO and told them about my driveway being full of oil. They checked the car and said it was fine and there was no oil leak. Perplexed I went back home and this time my neighbor crawled under my car, took pictures for me, and said it is definitely an oil leak. I told him AAMCO said it wasn't and he told me to take it to the dealer, as AAMCO was obviously trying to take advantage of me.

I took my car to the dealer and they said coincidentally they had a rash of vehicles come in for service which were recently serviced at AAMCO and all told the oil canister "broke" when taking it off the car. They also mentioned with the thousands of cars serviced at their dealership, they had never heard of such a thing, nor "broke" oil canisters when taking them off themselves. They then looked at my car and told me it was leaking oil, and the aftermarket oil canister AAMCO put on did not fit properly, so it was leaking oil. They knew I was in distress since I already told them I tried to take it back to AAMCO and they denied there was a problem. The dealer nicely provided me with a oil canister made to fit my vehicle and did not charge me labor, they only charged me for the part (excellent customer service).

I took the receipt and information back to AAMCO and asked that they refund me for the part I just had to purchase, which replaced the non fitting part they put on my car, which replaced the original part of mine they broke. They said no, but they could check with the manager and see what he said. I waited for weeks and never heard back. Yesterday I stopped by AAMCO to see if I could talk directly to the manager. The first thing they said was, "We called you several times and each time your phone was disconnected..." Strange since I have had the same phone number for 25+ years...? Anyway, then they said the manufacturer would reimburse them for the faulty part, so they could provide me a refund for the cost of the part. When I asked them what the cost of the part was they said $22. The part they broke and I had to replace was $70, as I showed them the receipt.

That was when the manager started to yell at me, declaring he was not going to pay for the part I bought at the dealer. I reminded him I first came back to them for a resolve, and they denied there was a problem, leaving me no choice but to go elsewhere. He claimed his guys had years of experience and if they said there was no problem, then there was no problem. Prior I had showed them the pictures, and currently they had the oil covered part in their possession... He continued to argue with me, so I suggested a compromise, maybe we could meet 1/2 way since there was such a price discrepancy. He said no. I said that does not make me feel very good, and his reply was in a yelling voice "I don't care about your feelings".

So I politely decided to end the conversation stating I was very sorry to hear that they run their business this way, and I would be reporting them to the Better Business Bureau, as well as taking them to small claims court, and I began to leave. This made him furious and he began yelling at me more, coming out from behind the counter and following me to the door. I told him to be careful what he said as I would also be writing a Yelp review. He followed me outside to the parking lot and threatened me screaming if I try to hurt him, he will hurt me back. I felt very threatened and walked with my cane to my car as quickly as I could. I will be contacting a lawyer Monday.

NOW for these five months the transmission was running pretty good. All of a sudden it starts jerking hard and knocking hard. Again remember the transmission came out of a vehicle that had a accident = internal PROBS down the line. So I took my car to ** OWNER OF THE BRONX NY LOCATION ON GUN HILL. TOLD HIM THE ISSUE... NOW THE BS BEGINS. All of a sudden I need my receipt because he barely remembers me and also * his hard drive went down so he can't pull my receipt. Also I misplaced my receipt. I had 2 call corporate for them to locate my receipt # then they called ** and he says, "Ok good news. You're still under warranty." The warranty was 6 months from October 2017 until April I'm guessing.

STRIKE 2 HE TELLS ME, "NO WORRIES. I'LL CALL MY GUY AND ORDER YOU A NEW 1... SO LAST THURSDAY 3-15-18 he says it should be here by Friday-3-16-18 or by Monday 3-17-18. So bring it in on Tuesday will do a 1 day job swipe out. Tuesday I bring it and he says he has 2 move some cars it might be done by early Wednesday... But no worries. WED comes in New York we had a snow storm. All of a sudden he's not there and his assistant says it will be ready at 1030 am. I knew it was shady because a transmission job takes minimum 5 hrs. THEN ALL of a sudden he calls me and says, "The cars still has a jerk but no worries. You might have to go to the dealership and get a transmission reprogram because my software is down."

So I tell him, "How could you have changed my transmission and it still have the same issue?" He made a long lying excuse. So Wed goes and I leave it because it didn't sound right. Now we get to Thursday and he swore up and down that they changed it. The 2nd in command will be back shortly BUT THE owner won't be back till Monday. So Thursday 3-22-18 I pick the car up and I knew just how the car started. THEY never changed the transmission and that he was lying but ok let me be a good customer and go with the flow so I drive it and hear the same jerk. The transmission fluid had a burn smell and the rpm was rubbing high before shifting gears. So I go back and this time I go off on the 2nd in command and informed him.

The 2nd in charge name is **. He says, "Yes we did. But you have to go to the dealer and once they reprogram the tranny it will run good." So after a half day wasted I took all the info they gave me to give the dealer. The service dept tells me to reprogram your car = $300 plus tax. I spent $335 total. So I get the car back from the dealer SATURDAY morning 3-24-18. And it ran good for 10 min.

As I was heading home on the highway the Transmission starts going crazy. The Rpm goes almost to 7 and my car starts going a li'l wacko and i just dodged a accident. Lucky I was smart enough to make 5 videos of showing what the car was doing. I CURSED a couple times out of frustration but you guys can see for yourself. Through the grace of God the car drove 5 mph with my foot pushing the gas to the floor and it drove enough to just get me off the highway and 1 block from home where the transmission just blew. No power in drive or reverse and has a burnt smell. I am disgusted as a customer and I pray everyone reads this and reports these crooks because. I'M NOT GONNA let them get away with this. They lied to me and they used me and took advantage of me and I missed 5 days of work plus my Dealership bill was $335 of wasted money with no way to get a refund.

Because of the Christmas holiday I decided to take my car to his shop on 12/28 and ** said he will process the claim and take of it, I forgot to ask him for the paperwork to sign giving him the approval on the tear down, so I called ** and told her I forgot to sign the tear down paperwork as ** may have forgotten to give it to me and don't want this to hold up the work. The receptionist put me on hold and spoke to ** and came and told me that it's not required and it will be fine, I was a bit surprised as this does not falls in line what we spoke about on the initial convo prior to Christmas on the tear down etc.

Called him on 12/29 and he said they have not done anything but will be getting to it over the weekend, come Jan 2nd I have not heard anything from him so I called him and said they are still figuring it out and have not done anything. Now this is already day 4 with the New Year holiday, ** finally called me on 1/3. 1st call I got from your shop as I had to do all the follow ups, informing me that they are not able to replicate the issue. AAMCO test drove the car on the 22nd and the 29th and heard it several times, so I asked him, "Have you process the tear down." He said no because they don't feel it's required.

Now this is the process. The warranty co ask them to follow and both went against it, come Jan 4th the tech called me and updated that my warranty co is not willing to work with them so I told him let me call them as I've been following up with them daily and they been telling me they are waiting for the findings from the tear down and have not heard from AAMCO yet, so I called my warranty co and she was surprised by what the tech told me so she said, "Let's do a conference call," and now all 3 of us on the phone the tech, CS and I, she confronted the tech and asked him about the statement he told me which I'd told her, he responded, "No I said we were not able to replicate the issue." She asked him why the tear down was not done. He confirmed that he doesn't believe it required as he cannot replicate the issue.

Now the issue is apparent and all he needed to do is his job and per our agreement to process the tear down to identify the main issue on the transmission, so him knowingly that once you start a claim and drove the car it will create an issue in the future as he have dealt with warranty co for years, the CS mentioned if he does not want to process the tear down due to him not feeling it is required then it doesn’t seems we can move forward with this claim and I asked would this be an issue in the future as I found something was not right here, she confirmed, "I cannot answer that questions."

My point here is AAMCO kept my car for 4 days and basically did nothing according to our initial agreement and now the warranty co is not willing to cover the repair now on the transmission which has now gotten worst and I'm now having to pay $ 2,500 which could have been avoided had they done what they had promised upon accepting my care and process the tear down per my and my warranty company. I'm very disappointed by the end result as I'm moved my case to the highest manager with my warranty co and he explained the complete process and his and my findings are fault of AAMCO as they did not follow the simple tear down request. They are always busy and never follow through with the work they promised you as they are taking on way too much work and not giving the customer the quality for what you will be paying them, do not take your car to this shop. Try elsewhere and save yourself the hassle.

So I returned to the shop that to my surprise was no longer there. So I proceeded to try to contact AAMCO who would never return a single phone call at all so I emailed them and their response was since they couldn’t get a hold of the Petaluma shop they couldn’t verify anything and would not honor any warranty. So 50,000 miles and 2 transmissions I’m out of luck for any assistance. DO NOT USE AAMCO TRANSMISSION AT ALL. TAKE IT TO A REPUTABLE SHOP THAT WILL REBUILD IT RIGHT THE FIRST TIME. They dont stand behind their work and dont do the work right the first time.

When they asked me to approve the $980 I told them I was not paying $5000 for a rebuild. I was told that it would be nowhere near that and that was closer to the price the dealer would charge me which is the only reason I approved the $980. She also quoted me the price of a transmission from the dealer at $3300 so of course their price would be much lower she assured me. So the second week I receive a call from what I assume is the shop manager. I don't recall his name. I tells me he was gone the previous week and asks me to come down to go over their diagnosis. My boyfriend and I go down there and my transmission is on a cluttered table. At one point the "builder" had to remove parts of another car that were for some reason all mixed up with my transmission parts on the table.

As for water damage proof, all the builder showed me was a disc that, according to him, had damage to the seal. I didn't see it. They also said that the metal had been from my torque converter which was bad.That was it. We asked the "builder" if he would replace the torque converter and speed sensor, which was throwing the error code. He said yes, he would try to do that to save us some money. But the shop manager was not having it.

As soon as we went back into the office, he blurts out it was going to be $5500 for a rebuild and he would not replace just the converter and speed sensor. I never even got a chance to look at the estimate if there was even one prepared. He then said that he called the dealer and a new transmission was $3900. Once again much different than what I was told the previous week. By the end of the 2nd week I had my car towed out of there nothing repaired, with my transmission in a box now in my backseat and out $680. Their shop is a real mess too. Tons of old transmissions and parts are stacked up the walls with clutter everywhere. I have never experienced such dishonesty. Real scam artists. DO NOT TAKE YOUR CAR HERE!!!

Contacted us the next day stating that it was going to cost $2500. Said the transmission looked as though it would have to be rebuilt. Questioned the work and price. Mechanic said he had to look into further. Called back the next day stating it was going to cost $4500. After pure panic struck I thought I should call another Aamco dealer to get another opinion. Spoke with Mike at the West Seneca, NY Aamco station. Explained the entire situation and he agreed with the price and that his station would service the warranty. I asked several times to verify that they would look at it if any problems occurred and he assured me the warranty was good at his station. After a couple of weeks of trying to get the Fredericksburg station to finish the job they finally gave us a day to travel back to pick up our car. We had to rent another vehicle to get there. 7 hour trip one way. Got there and our car was not there.

Office Manager said that it was towed to a dealer to get reprogrammed with the new parts. Waited for 1 1/2 hours. Still no car. Explained we had a 7 hour drive to go back and wanted to get back on the road. He called the person that supposedly had our car and they said they were on their way to the dealer. My question, where was our car for the last 1 1/2 hours???? He told us we could go to the dealer to pick up our car. We had wired the money to them prior to picking it up. Dumb. I know. Gave us directions, drove to dealer. No car. Spoke with the Service Manager stated that our car had just been brought in a few minutes ago and that mechanics were on lunch. Then stated he hoped the programming goes through because if it doesn't there is nothing they can do. At this point I'm about to vomit.

After waiting over an hour they finally brought our car out stating it was reprogrammed. Then handed us a bill for over $100. We stated that we were under the impression that this was part of our $4500 bill we had already paid. Office clerk said she was never explained any different than us paying. After explaining our ordeal she contacted the Aamco Office Manager which then gave her the owner's cell #. After some convincing from her he paid over the phone. Finally on our way. We get 3 hours into the trip the car starts jerking. Would surge. Kept pulling over to put in Neutral, wait, then start again. Would continue to do it. My husband called the Aamco station. Manager says it's the new parts trying to catch up with the old parts. After about 20 miles it just stops surging. Ran fine the rest of the trip.

After 2 weeks it starts bogging down and making clicking noises when I start off and stop. Call to make an appointment with the West Seneca Aamco. Mike has us bring it up. Both of us take a day off of work as we have to leave it there. This is a 1 1/2 hour drive one way for us. Closest Aamco. Had it there for the week. Mike calls states it's not the transmission. Take it to 2 mechanics and a Jeep Dealer (It is a Jeep Patriot). Had the brakes and lines replaced. Had to have 2 new tires and realigned as they were bald due to one of the Aamco stations not realigning it after they were finished doing whatever they did to it, had new spark plugs replaced and a new CV axle put in. All trying to find the issues. After all of that all 3 places stated it is the Transmission. Call Mike in West Seneca, NY back. Tell him what we were told.

Jeep Dealer Service manager even called him and told him after they looked it over twice they to feel it is surely the transmission. Made another appointment. Took it up again. It was there for over a month. Finally told us that they have not even looked at it. Called Corporate and made a Complaint. The woman I have been dealing with has only been giving me lip service. She called and spoke with owner. West Seneca then towed it to the Amherst, NY Aamco station. It was there for 2 more weeks. Dealt with a different manager. Assured all was fixed. Drove it home after making another trip up to get it. Did not even get home. Stopped at a store about an hour away and still making clicking noises. Called Corporate. The woman wants us to take it back again. After arguing and being pretty much told we did not have a choice, but this time he would pay for a rental car for me.

I took another day off of work. As they are closed on Saturdays. Assured by the Aamco Corporate Claim Rep and the Office Manager that the owner would reimburse me for the rental. A rental company is just about 1/2 mile down the road from the station. Was contacted by the Amherst Office Manager that it was finally fixed and they felt very confident that they fixed the problem. Found a crack. Drove up, this time the manager met us on a Saturday. Asked about the rental reimbursement, they will send me a check. I knew where this was going. After a week the problem is still there. Called Corporate Rep. Explained I never was reimbursed and the problem is still there. She called me back said they wanted it back, and my check is in the mail. Called Amherst, NY. Different person as Office Manager is on Medical leave for having surgery.

Said he wanted me to bring it up so he could take a look at it and guide him to what is going on and then I could drive it back so he could order parts then I would have to bring it back. I have 2 jobs. It is extremely difficult for me to get anywhere without a vehicle. We live in a very rural area. 12 miles from 1 job and 25 miles from another. I have an elderly mother that I care for that I have to drive to several appointments. I still owe on my car. Cannot afford to try to trade a crappy running car in for a new car. Especially seeing as we had to take a partial loan out to cover the $4500 initial bill. The expense has been tremendous. The inconvenience has been ridiculous and the lack of responsibility from Aamco in every aspect has been so very disappointing. I would not recommend Aamco to anyone.

They have screwed me. I have never been reimbursed for the rental and the Corporate Rep that told me she would call me every week until this was resolved has not contacted me in almost a month. I do not even know what to do at this point. I refuse to take any more time off of work and I refuse to inconvenience anyone to drive me up there and I certainly refuse to spend any more money on this entire issue. I can't afford it anyway.

CASEY THE MANAGER personally told me over the phone he would go in and adjust the invoice and the final cost would be 3,227.00. He asked when we would be there, I advised Friday or Monday at the latest. He said, “Well let's plan on Friday so we can pay for the parts so we'll see you Friday,” basically trying to bully me into when I was able to get car. Didn't matter how long we already had to wait and their mistakes. We went on Monday to pick up. They charged us 3,316.00. When my husband brought up the conversation I had with Casey who he was dealing with Casey blatantly lied to his face and said, “I told your wife 3,400.00”. He had absolutely no integrity and we are so disgusted with this place. I will never recommend anyone to this location.

So I contacted franchise owner because I have had my motor done by his place before by a different mechanic and they did a great job but the guy that did my other car which is 84 K5 Blazer got let go. So then the mechanic calls in on that Saturday and I was promised I would have it by Monday of the next week. I did not get it on that Monday. I got it on the Wednesday after which is on November 23, 2017 and then four days later as I have my car from their shop it catches fire and they try to blame it on a relay from my fan when my car was not overheating at all. I talk to the fire department and they said it was a crossed wire that was wrong. They claim they have nothing to do with electrical issue but I know you have to pull every wire that connects to the motor before you put a new motor in and every wire and component should’ve been checked thoroughly before I got my car.

After 2 weeks there was a lot of vibration and rattling around shifter, come to find out all shifter boot screws were missing and shifter bolts were loose, then transmission wouldn't shift correctly so we took it back again only for them to take transmission out for the 3rd time. That was 6 months ago and now they want another 1200$ to fix it! We hired a lawyer because the so called mechanic safety, not returned calls, and called my sister a liar, and this mechanic named Mike ** is now threatening her, told her if she doesn't pay more money he's confiscating her car. He has lied, put people's lives in danger and called her a liar, all to cover his own ** for the sorry job he did on her car.

There has been nothing but problems since he supposedly fixed the car. He talks to and treats women like they're stupid and we are pursuing legal action against him personally and AAMCO. Using AAMCO was the worst decision we ever made, they not only do not stand behind their work, which was terrible, but put my family and other people's lives in danger. The car was better before they worked on it. This is nothing but extorting a woman out of more money. So now we can't get car because they are keeping the transmission out of it until they get thousands more, while Mike ** threatens my family with confiscating the car. She has decided to spend whatever it takes on our lawyer to make sure that Mike ** is exposed for the sexist liar he is. He hides behind corporate like he is not responsible. If Mike ** knew what he was doing why did he have to redo the job 3 times. He is nothing but a sexist liar who has no concern with customer's safety.

I contacted Melanie at the customer support, ext. 671 and left a voicemail. She contacted me and said that she would talk to **, but not to expect anything because each center is privately owned and she couldn't do anything about it. It took 5 days and 3 attempts to reach Melanie before she called me back. Nothing was done and I pay full price. I will never, ever go to AAMCO again and I will make it my life's mission to warn people about using AAMCO. I will pay cash with Kincaids and will be satisfied.

So as to give me a receipt of the cash he printed out a paper, and then as I looked at the bottom it read big as day "paid in full", he kindly ripped that part off. So the next day 7/6/2017, I go to pick up my car, since it was bothering me so much asked about the prior day receipt. Couldn't give me an invoice of the converter that supposedly cost more, but then wouldn't give me copies of the initial estimate, so I took screen shots with my phone. Since then the car started to do the same thing, with the speed. The guy who gave me my estimate is no longer there, but the new guy said he'd take care of me. I was so pissed off I called Corp, not much help they were.

They called the shop, to try to see what was still wrong, Corp asked me to take it back to them. Two days and still no word on anything, my car was just parked in the lot, no one making any move to fix it. Then they say it's a speed sensor, we're only going to charge you the price of the part, no labor. On the third day I call and ask, "what's going on? " At this point the guy was about to tell me that it wasn't the speed sensor, I got so frustrated, I let them know I was coming for my car. Last note of these guys, I pick up my car the guy shows me a speed sensor that's brand new never put on car, that was it for me. I took my car, on the way home I noticed that the check engine light is on, and now it sounds worse than before! So disappointed in the fact that they don't care about how they cheat people. I would never thought such a well known company can conduct business like this.

So ask him for my car and he told me I will get my car at 5PM (car was ready at 11:30PM). I told him that I will call police and that made him crazy. He was running around and swearing non stop but meeting with police wasn't in his plans so he release My car and I was on my way. His name was Rock. He decline to tell me his last name. I call AAMCO but they can't do anything because have no control over franchise operations. So stay away from this shop and this manager-idiot. P.S. Mechanic who worked on my car was great. He did a good job.

After some time they agreed to do it for 4700$ and since I didn't want to pay 1000$ for nothing, I asked them to proceed for 4700$ Today their owner called me and told that they actually can't fix the transmission, they can only replace it to used one if I find, buy and ship it. Without any warranty. So they basically can't fix it and I can't get my car back without payment of 1000$ for nothing.

So now I've dropped $2500 to have the same problem. Since no one else is going to work on the trans at this point I let them figure it out. Turns out the problem was a $350 solenoid pack that was put in 4 months earlier. How on earth did they not run diagnostics on that. It's electrical on this trans. They put in the part and miraculously the trans shifts great. I brought that part up to Chris, the manager, showed him AAMCO's lovely little sign about if they put in parts the trans does not need they would take them out and was promptly insulted. He actually had the guts to tell me "I thought I was talking to someone mechanical". Well jackass was, me. I have no choice at this point but to pay the bill since I need the truck.

Waited a month to file this since I wanted to make sure the truck would work. I should have seen this coming. Chris, in conversation had mentioned how bad he screwed up his credit in small talk between us when we ran mine for the lovely AAMCO credit card. I thought he was going to fall from the chair when he told me "Wow, you've got great credit. You got a $4500 limit". All in all the trans that didn't need to be rebuilt, since it needed a $350 part cost me $2866.32. I'm not even sure the other parts were in fact replaced. As good as they looked they could have been put right back in. I suppose that would help Chris' credit dilemma.

So the bottom line is AAMCO needs to fix this or I file a complaint with the city of Crest Hill, every agency I can in Will County and the Illinois States Attorney. I figure the total job should be worth about $500, $350 for the part and labor. Diagnostics, which they totally screwed up, the parts they said were wrong, and weren't since a $350 part fixed the transmission, and any incidentals are AAMCO's problem.

When I finally demanded my keys or else, he said I owed him $109.00 for a evaluation. He said he worked 2 hours yesterday and 2 hours today on it. Once again I said "WHAT?" I said they could not even tell me what was wrong with the trans. He kept refusing to give me the keys and the car so I called the Toms River Police. Two officers showed up and I told him the story. He asked me if I signed anything which I did not. The officers asked the owner to turn over the keys to me and they still refused. Finally the officers told the guy at Aamco that if he did not turn over the car and keys to me immediately, that he would be arrested for theft. At that point, I finally got my car back. Stay away from this place. These people are scam artists!

I explained I had taken off work the previous day and only had the one vehicle, but it did not matter. On 10/13, I received a call at 9:30 AM telling me my vehicle was ready. I reminded them I would need a ride in, (their courtesy offer) and after missing a second day of work (and a very unhappy boss) someone showed up after 1:30 PM to pick me up. It is 6 miles between my home and the repair shop. First, I feel I was WAY overcharged for only installing two rotors/pads and they charged me $52 to clean my front brakes. Actual total for the bill was $614.00. GET REAL!! I questioned why my ceramic pads (they told me in 2014 they put the good pads on, ceramic) were bad after 2 years and was told that that is the life of most brake pads.

I am a single mom and on limited income so I will not be returning to this location 80907 for any further repairs. The time they kept my vehicle was appalling (29 hours) to merely do what was done to the vehicle and their schedule cost me an extra day's work resulting from AAMCO's next day's repairs and time I picked up my vehicle. NEVER again will I give AAMCO my business. Due to their excessive price and the time it took this time. This makes me sad because the mechanic mgr Steve there is a good honest guy. I do know I can trust him that the work needed was done.

After three weeks back in July, they told me they would pay for a rental car because of all the delays, but then, when I went to pick the vehicle up, they argued that the rental car bill was too high from the rental car company, Enterprise, that they sent me to (the owner finally did cover the bill). I was also charged $600 more - $6,100 instead of $5,500 - than the store manager originally told me the transmission rebuild would cost. The first round, they also forgot to install two parts - strut caps - that they were supposed to install while they had the transmission removed. They then forgot to order those strut caps during the second transmission fix.

Terry refused to offer me a rental car during the second and third rebuilds of the transmission even though he took several weeks longer than such a rebuild should take. So, I spent about $400 on a rental car while they apparently left my car sitting in their lot until they got around to fixing it. I would avoid any of these Loudoun/Fairfax County AAMCOs because they use the same mechanics and the owner of all four treats people the same way. I've already contacted the BBB and AAMCO about this experience. For their reputation, they should immediately cut ties with this group of four shops.

I told Enrique that that price was very expensive and I couldn't afford it. He told me that anywhere I go I would have to get the test done to figure out what the problem was with the car. He said at least at AAMCO they could give me a print out of my diagnosis and I could take the car wherever I liked to get the repairs done if I didn't want to continue fixing it with their company. I authorized them to do a smoke test on 9/7/16 and found out that I was actually overcharged for the test. I asked World Auto Body and One Stop Auto Body in Eagle Rock how much a smoke test should cost, and they gave me values in between $75-$120.

On 9/8/16, I got a call from Enrique who explained that there was "vacuum pressure loss at the Vapor/Vacuum lines above the Gas Tank. The fuel tank would need to be removed (lowered) to inspect and repair those lines/hoses." The cost of that labor would be $620. I could not afford that price so I got a print out of this diagnosis, paid with my credit card for the smoke test. I decided to take the car someplace else for the remainder of the repairs. That same day, I brought the car to One Stop Automotive Repair in Eagle Rock and gave the manager Narcisso the print out or the diagnosis that AAMCO had done for me. I asked how much it would be to repair the vacuum lines or any leakages at the gas tank. He printed out an estimate of $350.

On 9/9/16, Narcisso did his own check engine light reading. He confirmed that "the malfunction code P0442 is active." He performed his own smoke test before lowering the fuel tank. He "smoked the evap service and removed the rear seat to inspect the fuel pump seal and found the seal to be well sealed at the time." He also "checked the fuel cap and the cap did not smoke and the cap seemed to be fairly new." There were no leaks in the vacuum lines. His smoke test diagnosed a different problem than AAMCO. He found that the "evap canister to be leaking". He recommended that the canister be replaced.

I was told by Narcisso that the misdiagnosis by AAMCO was grounds to ask for a refund for my smoke test reading. Not only was I overcharged by their garage but they said there was a problem with my car that didn't even exist. I have pictures and a video from the smoke test that Narcisso did to prove that there is only smoke coming out of the EVAP canister. The pictures and video show no smoke coming out of the fuel tank or vacuum lines.

So I try to get my car out of there, part of what I paid for being putting my car back together. No. Then I'm told it will take a couple of days. Then I get a multitude of sales pitches. I just want to tow my car out of there. Then they tried to charge me another 695 to put my car back together. They tried to tell me that I had agreed to a different service that didn't include the putting my car back together; I was being gaslighted. I'm not going back without a tow truck to rescue my car. So my car is still there. Still not sure what I'm going to do. I was googling RICO and racketeering and they meet the criteria.

How can we file a class-action lawsuit against them to stop these predatory practices? My daughter is grown. I can't imagine the stress they cause low-income families. Or their shady loan practices. Are people getting in serious financial trouble from being taken by these predators? This has been ridiculously stressful. How can a place that is so corrupt be able to legally operate in the United States of America? On the bright side, if you really hate someone, a gift certificate for AAMCO would be a great revenge. Please God, help me set my car from.

Well I had a bunch of oil leak problems. After that I found I could get the Mac Auto just about a week ago and they told me or they showed me I should say the underneath of the car because AAMCO told me they fixed all the oil leaks and it kept leaking but now called or showed me that it was all blue sealant all the way along the bottom of the motor. They tried filling it up with blue gasket sealant and it's just leaking through that and on top of it all my car was shaking after that and I called it AAMCO on that and I said "oh yeah you need a modem or AAMCO headset." My car motor on to my friend and left it sit there and I'm just really really disappointed and I'm guy and if anybody out there knows how I can get help to deal with people like this please let me know because I got to do something. I got a one-year-old baby and it's just terrible.

All AAMCO could be that way and they're saying they ain't going to fix anything else and I need to do some so this is my story about AAMCO. Don't ever take your vehicle to the Sherwood Oregon and call because they really screw people over that are disabled. I'm on SSI and they screwed me over so don't ever take your car there and on top of it all the manager told me that he could not tell his boss or he would be fired. Volvo and Mac auto pros said they should have put another motor in instead of rebuilding the bottom of the motor as it can cause a lot of other parts to fail.

The service manager then tells me the car is in such great shape that it should be repaired and I could get probably another 10 years out of it. I told him I couldn't afford the cost and he got instant approval for an AAMCO credit card with a $5500.00 limit. I finally agreed to the repairs but only to the quoted cost of $3500.00. Six days go by and I call to find out if my car is ready. I was told yes, but they were doing some final test and I could pick it up the next morning. About 15 minutes later, I get a call back telling me that the total charge would be nearly $4000.00. I told him that I was quoted just under $3500.00 and was told that this new total was due to sales tax (which I was lead to believe was included in the $3,500.00) and a whole bunch of additional charges I was never told about and did not approve. Even if the sales tax was not included as I was lead to believe it would have only been $245.00, not bringing the bill up to $4000.00.

The call was ended by the service manager telling me that I would see everything on the bill when I came in to pick up my vehicle the next day. I feel I was deliberately misled to achieve additional profits and this happened with them knowing (I told them about my health issues and I have to wear a Life Vest (an external defibrillator) which is visible to anyone) I am a disabled senior with major heart issues (congestive heart failure) that will probably lead to death in the near future. My conversations with AAMCO Winter Haven have produced no results or efforts to correct these problems.

And they told me, that it would be better just to put in a used transmission. "Ok. Do you have one?" asked I. They told me that they will find a used transmission for me. After few hours of waiting they told me that they've got a used transmission for $1100. I asked about the warranty on this transmission and this Kevin the manager told me that it is 90 days parts and labor warranty. I thought it was a very great deal and I agreed. He made a photo copy of my credit card information. As I stuck in Fairview Heights with my wife and child, I had not much options to choose from. I left my car there at AAMCO and asked my friend to pick us up. And that day, 04-04-16, we left for our home in Omaha, NE.

On 04-06-16 my card was charged for $1100 for a transmission. The next day Kevin called me to tell the car is ready but they cannot charge my card because of some issues. I told him that I will be there on Friday, Apr 8, and pay in person. I took a bus to get to St. Louis and then an Uber to get to Fairview Heights. Everything seemed to be good, I paid $900 for labor in cash, except I noticed that in AAMCO receipt there is not a single word about the transmission itself. I asked this Kevin about it and after that he gave me an invoice for this transmission assembly from Something Auto Parts to Kevin's and AAMCO name. After that I managed to drive back safely to Omaha.

In two weeks this transmission failed. I brought the car to local AAMCO in Omaha with all the papers from Fairview Heights AAMCO and left. The next day they called me and told that Fairview Heights AAMCO refused to pay for this warranty repair because I HAD BOUGHT THE TRANSMISSION MYSELF and THERE IS NO WARRANTY FOR THE LABOR!!! I tried to explain that I didn't bought anything by myself, I ordered a comprehensive transmission service. But all was useless! The local AAMCO manager said he doesn't care about anything! It is my problem to solve with Fairview Heights AAMCO shop! I tried to call Fairview Heights AAMCO several times. And the only thing I hear that I bought it myself and it's my problem now! This AAMCO shop just scams people by installing crappy parts, taking money for labor, and then reinstalling them again and again! Taking money for labor again and again! That's quite a business!

And you know what they include to their "parts and labor warranty"?? WARRANTY FOR TRANS. OIL AND OIL FILTER!!! And when I decided to get my car back from local AAMCO shop, manager told me that I got what I deserve because didn't want to rebuild my transmission and just wanted to save some money! THEY ARE JUST BIG FAT SCAMMERS!!! Filing a claim to the court.

My last trip to AAMCO, the office manager of the day, met with all the mechanics then came into the lobby and told me that they didn't what was wrong with my transmission. So, I paid them $3,618.39 to not fix my car. Further, I next took the car back to the Chevrolet service department and was told the transmission fluid was 2 quarts low and no leaks were found. They also said fluid that low could cause "possible internal damage due to lack of fluid". Draw your own conclusions. Never even consider using AAMCO. What's especially galling is that this shop has an ad on this site making promises that they couldn't or wouldn't provide me.

AAMCO at their other location in Cherry Hill was the best. I use to take my car there and it would be done right and at a timely fashion. ** at this other place 617 Chapel Ave in Cherry Hill, he is SUCKS big time... This guy is ripping people off. He also told me if I paid the $1350.00 he could not guarantee me that my car will be fix. WOW. That's when I lost it and rushed my car out of there. This guy is a JOKE. I will never ever recommend ** from AAMCO 617 Chapel Ave unless it was my worst enemy.

When the police arrived, they relinquish the vehicle without hesitation. It appeared it was moved to the front parking area the moment the police were on the property. If they gave me a price, I would have given them the work and more in the future. But I will never return. The mechanic at another shop said there would be no danger if I drove the vehicle for a day, while waiting for the new parts to arrive, and there wasn't.