AAMCO Reviews

Stay away from them. Take it from a former employee. All the locations are owned by the same owner, who doesn't care about your car or you. He just wants to take your money. If you go on there, they will lie to you about your car. I'm only saying this, because I'm a very honest person and I thought I was getting in a line of work that I enjoyed. I love cars and have been around them for 15+ years.

When you have people going in, not knowing anything about cars, they will rip you off and sell you things you don't need, just to make profit, even if it doesn't fix your car. They will tell you "It needs this." You ok it, then they will say "Oh, now it needs this." I would have to lie to customers about what's wrong with the car, even though it never got looked at. The owner and upper management approve of these tactics. I don't like how they treat their employees nor their customers. So if you can, stay away of any AAMCO, if owned by Henley. If you go into one, ask if they are owned by Henley. Please don't go get ripped off.

When I call him, he never answers and the person that does says he is test driving a car and they will have him call when he returns. He has never returned a call. Joe Casey owns or manages the AAMCO locations in Salem and Blacksburg. He clearly is not interested in customer service or even honesty. He has over $700 of my money and I still have a car that is not functional and he doesn't care. AAMCO's corporate office is only interested in selling franchises. There is nothing on their website related to customer service. At a corporate level, they do not care about their customers and clearly, that attitude filters down to the people that run their service locations.

Five months down the road, it started making the exact same noise when it went out. So, I called them with a few choice words! They told me to bring it back in but that it was going to take a few days to fix because they were backed up! I explained to them that wasn't going to work because it was our only vehicle. Luckily, my mother-in-law let us borrow her car. So, they told us it was a sensor and we needed to pay $85 for its replacement! I said, "Nope, your warranty says you will be held accountable for poor workmanship." They gave it to us for free and sent us on our way!

The very next morning, it started the same noise again; and our 4x4 high and low lights were flashing! Same thing happened when our tranny went out the first time! So they told us to bring it back in again. We did, and now according to them, the professionals, it was our transfer case! So, they agreed to take it apart and see what was wrong with it for $300! I again told them "No way, you should have checked all of these parts when it came in!" The mechanic told me that the tranny and transfer case have nothing to do with one another, when in fact, they are connected by eight bolts! They told me they would rebuild it at a discount cost of $450 total, and I said only if I can make payments because I've already dropped $2k into their poor work! They disagreed and told me to come and pick up my car.

While this current issue was going on, they gave me a "loaner car," which is against corporate AAMCO's policy. This loaner car had no registration and had expired tabs, and the transmission slammed into gears! Great, I was in a death trap pregnant! I was done. I called the mechanic, screaming at him and telling him that they needed to replace it all or I was going to call corporate and report them. The lead mechanic called me a ** and told me to take my business elsewhere! What? Are you serious!

I called corporate, and they wouldn't do anything for me, even though I still was under warranty. So my hub and I took the transfer case off ourselves and discovered that the bolts holding the transfer case to the tranny have three of the eight that were the original, one was completely missing, three were different types and length, and one was so small that they used a sealer to keep it in the hole! I was pissed! But I came to find out it wasn't our transfer case but that it was our differential that was damaged when our tranny went out! Wow! So we unplugged our transfer case, so the differential doesn't try to grab the four-wheel drive.

1 year and 4 months down the road and a whopping 15,544 miles on our tranny, it threw first and second gear and overdrive! What! Are you kidding me! So I decided to call the original location, and guess what? They were shut down! So now, I'm playing phone tag with their consumer complaints office, because I am going to hold them accountable to have it replaced; and if I have to contact my state's attorney-general and BBB, I will! And if they agree to have this replaced, I will be standing in their lobby, watching them take it out and put in a new one! This gal is no joke to mess with! I will make sure they take care of me, and no one ever goes to them! Period!

Showing, according to their diagnostic, I needed a tune-up, fuel filter, air filter, fuel system cleaned and the throttle body cleansed didn't fix the problem! The problem hadn't been fixed, so I took it back into them on 4/10/2012. They performed another multi-point check and tests revealing that the following areas are in need of attention, which as it turned out was one of the same items that I had already paid listed among the items they claimed to have fixed on 03/14/12. However, as it turned, they recommended the same servicing - cleaning both the throttle body and the fuel system, and named this time treatment. They tested to see if the carbo cleaning on the throttle body (that they did a second time, not mentioning anything about a fuel system pump, but it shows installed and paid for).

They only mentioned a cleaning/treatment of both items they claim to have fixed again, but I noticed that they have stated this second time (to say or mean) that for now, my vehicle ran and idled okay, but that they knew it would be back because the vehicle was never fixed, paying them a total of $859.47 - twice $165.00 to have the throttle body de-carbonized and for the fuel system, $90.13, and again, $179.74. A total of $269.87. My questions are and also concerns are, they seem to say in their comment that my vehicle will need to revisit their shop because they made the statement "at this time". Nowhere does it say that it runs well. They charged me again for work they had done before, seeing though that they charged me for a new fuel pump relay, which isn't mentioned in diagnostic that my vehicle needed this.

Of course, the problem still exists is the reason I'm filing this complaint with your office. I had my son Robert ** to take my car to them on 5/01/2012 because the problem hadn't gone away. I was in the hospital and wasn't able to take it in myself and so I had my son to get it. When they came up with it being the alternator this time around, something must be wrong with their diagnostic machine. They did another one of their multi-point check and tests. This time, the test revealed that it was the alternator. According to the test, the alternator is no longer creating a charge. Test revealed that the output charge was .5 volts, below minimum specifications for my alternator, recommending that the alternator be replaced to continue testing on my vehicle. I can only assume to see it continues to run the same as when I took it into their shop.

This third time wasn't a charm. This time, I had enough. I got frustrated that they would ask me for more money and declined to let them do any further testing. If the diagnostic of their mechanics had revealed the problem only by now, obviously because it wasn't doing its job or they were playing on me to get more money. It should have shown that the alternator wasn't performing up the standard requirements. They had charged me twice for work they had already done and was trying to get me back into this shop to charge me more money to fix and/or assess the same problem, when the first diagnostic performed should have done the job.

This shop is privately owned. In my opinion, this owner saw a way to milk me for more and more money. Still, there is no mention about the transmission light and my car functions the same as when they fixed it. I would like to mail or email a copy of the invoice with the information exhibiting this complaint.

My husband and I have been greatly inconvenienced, being I have to get up earlier to bring him to work so I can get to work or doctor's appointments, and he has to find a ride home from work. Our other car is not in that great of condition, and is being used way too much and now it is giving us trouble. They do not seem to care. Obviously, they have money in the bank and a reliable vehicle to use. We, little people, don't seem to matter to them. As I am writing this, it has been two months and I have only had my car nine days out of those two months. I am at my wit's end, and I am seriously considering contacting the news media about this situation. My husband and I worked hard for our money, and we can't afford to put out that kind of money and be without a car. In my opinion, AAMCO of Metairie, LA is dishonest and unfair, including its manager, Mr. Bobby **, its owner Mr. Paul and corporate, Mr. Mike **. AAMCO owes us a lot more than a measly $300. Please help.

Two days later after picking up my car, I had to run it back as it was gushing transmission fluid. I learned then that they needed to replace a seal. Luckily, I was not without my car but again, no apologies. In fact, they thought it was kind of funny. Now in June, they had to rebuild the trans again. I am still awaiting an explanation of what they didn't do right in the first place. Also, I want to know about a refund if I have to bring it in again because I believe I will. They have been evasive and dishonest. They have told me in the past that a tow truck was on the way when one was never sent. Instead, only the owner and senior tech came out. They also claimed that they had driven the vehicle many times and did not experience the problems I have been having.

This last time, I insisted I drive and they were the passengers. Finally, they believed me because I was the witness. I believe they would have never copped to it had I not been in the car. They told me my car is ready and it's ready to pick up. I am waiting for a call back as to what happened. This was a total nightmare and I will never go to an AAMCO again. I want to pursue this as far as it will go.

They fixed it and I have put over 70,000 miles on it and it shifts beautifully. The overdrive is part of the transmission and had they fixed it the first time, the transmission would not have gone the second time. It cost me $3,990.00 this time. 9 months later, it’s for a total of $7,731.52. Plus, they gave me a free 3-year, 36,000 miles warranty compared to a 12,000 miles, 1-year warranty the first time. Hmmm. I have spoken to other transmission places and all have said it is standard procedure to replace or offer to replace the faulty harness which caused the first one to go and caused the second one to go to their own admission. I was never told or offered to replace the harness which controls the overdrive. I know that if an overdrive is going on and off while driving as well as towing, it will tear up a transmission as I studied auto mechanics in high school. I was told about the harness the second time in which it was replaced and I have had no problems since and have put 70,000 miles on this one. AAMCO screwed me and did nothing but take me and my money! I have a court date on May 30th in Delaware as I am trying to sue them. I also wrote the BBB and the attorney general.

I called corporate and some, to Anna **, in the consumer complaint department and true to Aamco form, she asked what is it that I wanted her to do. Smh! I could extend this complaint for another page; however, don't know if it's worth it as I don't think Aamco will respond nor do I think they understand the power of word of mouth, social media and good customer service. Nonetheless, please stay away from Aamco. Their decentralized business strategy is horrible and will hurt them in the long run, not to mention their mechanics, at least, at the Vauxhall, NJ branch suck!

She then told me that was a base price only and that the paper I signed explained that. The paper in question that I briefly read because I was already in distress because I had just brought the car almost less than 24 hrs ago and already it was costing me money I didn't have. I explained to her that I didn't quite understand the contract terms on the document I signed, that's why I asked her what did it mean. She told me the paper I signed only was to authorize them to start the work on the car, never anything about a base price because if so, at that moment, I would have paid the $185 for the diagnosis and took my car somewhere else.

I then spoke with the manager which all he did was remind me he owns the store and that he makes up his own rules, and that if I wanted to the store policy, I would have to get a lawyer and a subpoena. He also said just to put the my transmission in a box and in my trunk and to make my car tow safe, my $960 deposit would not be refunded. I believe I was treated very unfair and $960 is too much because it was not explained to me correctly! I have up to 6 p.m. today to remove my car from Aamco or I will be charged $75 a day storage, so could someone contact me regarding this matter asap?

On Monday, February 20, Bob notified that the transmission was gone and that it would cost $5,200 to rebuild the transmission. I stated that was entirely too high. Why would I pay $5,200 for a rebuilt transmission when I could purchase a new transmission from the dealer for $3,900? I told him that this price was ridiculous and I would come to retrieve my vehicle. He then notified me that I would have to pay $795 to put the transmission back in my vehicle. I was stunned because I never signed or gave authorization to have the transmission taken out of the vehicle only to determine if the problem was the transmission. On Tuesday, February 21, a certified mechanic and I went to retrieve the vehicle, only to be told that the price to rebuild the vehicle was $6,200 (the price changed) and $795 was due.

The mechanic informed the shop that they didn't have to drop the transmission to determine if it was gone, they could have driven the vehicle or put on a machine and inform me that the transmission was gone and gave the cost. This was not done nor did I sign a contract. AAMCO is refusing to return my vehicle unless I pay them $795 to reinstall the transmission. At no point did I sign or authorize to have any work performed.

During the course of 2011, we had been in Florida for a total of 8 weeks which is how often the car was used! In 2012, we decided to go down again on April 18 to our condo and all of a sudden my son was driving the car and it wouldn't go into any gear! This occurred on W. Atlantic Ave. in Delray Beach. The car was only revving on a very busy street, and my son could’ve been hit from behind and got seriously hurt!

I had to have the car towed back to AAMCO Transmissions, which cost me $77.00. When I got there, the manager, **, told me that he had to check out the car and have the general manager, **, get back to me. I was also informed that from when he reconditioned my old transmission that I had driven about 7,500 miles and my warranty was out of time.

Well, ** did get back to me and told me point blank that it would cost me another $1,500 to $2,000 and he wouldn't honor my warranty. I explained how I am not a resident and don't drive the car daily like I drive in New Jersey. But he insisted that I pay the money or have my car towed, which is what I did. My husband then tried to talk to ** and was told that maybe he could adjust the price by replacing parts that were still under warranty. Me, a woman was never told that! I need you to understand that this rebuilt transmission would have broken down sooner if I drove the car more often.

The time frame should not negate the usage factor that is involved here. Also, as far as I'm concerned, I was also discriminated against by this general manager due to him being flexible with the price for my husband and not me. My objection to the way that your dealer handled this situation is a definite black eye to all of AAMCO Transmissions dealers. My complaint will not stop until I get my car fixed by your organization! In reality, my rebuilt transmission that your dealer put into my car lasted for 7,500 miles. What a disgrace! Are there no qualifications or training that is required when you sell these franchises? Please get back to me and let me know what you will do to remedy this situation.

I told them that I would like to get a 2nd opinion and they told me I could pick it up in a few hours. When I got back to the shop to pick it up, I found that my transmission was completely disassembled still, each and every part was taken apart, and that it was in four shallow boxes sitting outside their side shop door in the parking lot. I went in to talk to the manager, who I’ve been talking to this whole time, and he told me this is how they get returned. I was never told this when I dropped it off and if he would have told me this, I would not have agreed for them to look at it.

About 20 missing parts were not returned and they do not know where they’re at. I became furious because I was expecting that the transmission would be how I left it with them. He didn’t say anything to me at this point and said have a nice day. I did not sign, verbally agree or informed of what would happen by leaving it with them. I have taken my transmission to many other shops after this, and they will not even look at it or try to fix it since it is completely disassembled. So now, I am out a transmission and do not know what to do at this point. I tried contacting the manager again but he will not say or do anything to resolve this situation.

About a month later, I finally got my transmission back. It ran fine for less than 6 months before the transmission went out again. I took it back and they said they can't do anything about it since it was past the warranty. It is frustrating because I am still paying on this $4,000 transmission that doesn't work and I figured if I spent that much, the transmission should work longer than 6 months, 6 years seems to be more like it. I talked to the Bureau of Automotive Repair and they said they can't do anything since it’s past the warranty. Is there anything that can be done?

I went to pick it up and he kept messing up running my card. He showed me where he credited it because he kept overcharging me. I waited four days and it never credited back to my account, although the charges went through. The total (still overpriced) bill was supposed to be about $660. He charged me $1100 total for a batter cable and a starter! Long story and several trips over later, they refunded the massive $400+ overcharge and I just had to eat the $660. Fine. I was told free diagnostic, free tow, $85 labor (wholesale charge? after complaining of the $105 because they wouldn't tell me over the phone that it was this high). Then, when I took it, after paying, I was able to drive one day before I had problems of acceleration on the freeway.

Back to AAMCO. They took it in and plugged it into their machine making it a 10 min. diagnostic while I sat rather than the free 2-hour one. I was told they would do. No codes came back. Guy took my van to get his lunch and came back with "It's mechanical. You need a new tranny." Cost? Originally quoted $485 for opening it as a break, then re-quoted their standard wholesale price (since I was mad at them) of $595, just to open the tranny and look at it. Then this money would be applied to the total cost of repairs. How much total? "We really don't know." Yeah, not happening. I asked him to just check on what it would cost to buy a rebuild one. $3000 to start not including installation. Right. I already priced these myself. Anyway, "Don't touch my car. I'm coming to get it." I called another shop. Rebuilt, free install, free tow $1200 if I need a new tranny. I might just replace parts. Wow, I'll never take any car of mine back to AAMCO for any reason ever... ever. And I'll make sure everyone I care about goes somewhere else.

After a week or so, I received a call from Mr. ** and he informed me that the transmission was repaired and in proper working condition. Mr. ** then proceeded to explain to me that my catalytic converter was also damaged and the cost to replace it would be $900.00 for an aftermarket unit, including installation. I told him I would call him back.

After doing some research of my own and making some calls to local muffler shops, I found out that the work could be done for under $200. At this time, I called Mr. ** back and told him what I researched and that I would just pick up the vehicle. When I picked it up and started to drive it home, it had the same exact symptoms that it had prior to the AAMCO managed by Mr. ** repairs. The vehicle continues to have acceleration issues, a weird metal burning smell and a grinding noise that came from underneath the chassis. These symptoms were the same that prompted me to have the vehicle towed to the AAMCO in Clermont, FL.

At this time, worried about the mechanical integrity of the vehicle and my personal safety, I turned around to the AAMCO in Clermont, FL to speak with Mr. **. Once I arrived at the AAMCO shop, I began a conversation with Mr. ** in reference to the mechanical problem the vehicle was still experiencing. The way he explained his diagnosis of my vehicle, it made me believe for sure that the original problem was never the transmission and I had been scammed for $2,300.00 repair bill.

Mr. ** first defended the work by saying that when I brought in the Mercury Mountaineer, the engine was running rough and he believed it was an ignition issue, maybe the plugs but it was the converter that was the issue and that sometimes, the diagnoses seem like it's one thing and not another. He then mentioned that he checked the converter before ruling that it was the transmission. I found that incredibly troubling because prior to receiving an estimate for the repairs of the transmission, he never mentioned to me that he checked the converter. He only mentioned the converter issue after the transmission was rebuilt.

Clearly, Mr. ** seeing how upset I was, getting offered to ask the owner of the AAMCO shop in Clermont, FL if he can fix the converter at no additional cost and if so, would that make me happy. I told him that would be a start. Two days later, I had to follow up and call Mr. **; he told me that he took apart the converter and removed a piece of loose melted metal and that the vehicle is running fine now. I picked up the mountaineer; at this point, I have spent a total of $2,300.00 and the vehicle was making noises from under it when I put it in drive. In addition, after the supposed transmission rebuilt, it cannot be shifted properly.

I am extremely frustrated and angry over what is going on with the AAMCO in Clermont, FL. I have been scammed. I know that I have been misrepresented to spend money on a rebuilt transmission and that my transmission was running better then it presently is. What I am looking for is a full refund of the $821.95 that AAMCO cashed and AAMCO not to deposit future postdated checks I wrote to them under the payment agreement.

I am very disappointed with this matter and I expect a resolution immediately. My intentions are to stop payment on future checks, contact the Consumer Protection Agency, Better Business Bureau and the State Attorney Generals Office and file a small claims lawsuit in Lake County, Florida. Then, I will start posting on the Internet under all company postings and contact AAMCO's corporate office. The reason I'm telling you my next steps is so you will understand the anger and disappointment I am feeling.

The AAMCO owner does not replace all the parts that he said he will have to replace, sometimes he replaces the customer's transmission with a junkyard transmission and charges them for rebuild. Because he cannot do business, he signs bad checks and most banks would not do business with him. He is a big rip off. People, don't take your care to AAMCO Transmission in Chantilly and no one there is certified and you will never get your car back on time. Workers are not sure to get paid at the end of the week neither.

I contacted them on Monday morning to find out what the problem was and was told they could not find anything. At that time, I told Ryan he should have told me that was not the problem in the first place and I should have been able to make that decision to have work done on my car that did not solve the problem that I brought the car in for. If they could not find out the problem, they should have told me the work that was being done would not correct the check engine light and let me take it somewhere else, not charge me $1100 for work that would not have done.

I was looking forward to coming into AAMCO for the first time. Loved the commercials. However, the disappointment was certainly enough for me to take time out of my busy day to write this **. The one service provider at the front desk at the Sterling, VA AAMCO was horrible in customer service. Good luck. Off to merchants. However, if you acknowledge this email and send me something worthy of discounts, I may reconsider. Northern VA is a profitable place. I have much influence within these communities, which I enjoy having for reasons just like this. Cheers.

On December 4, 2009, when I came to pick up my van, his front desk lady (who was his mom) told me he wasn't there, and I needed to come back and talk to him later. I had to return right away, because my van ended up having a problem with the linkage and took off, while children were in it. I had brought my van back, and they said sorry, but Don wasn't back yet. They fixed it, and I drove home. It happened 3 times again, and they had to tow my van back to the shop. When it was finally fixed, my husband and I sat down with Don in his office, and he said he was sorry again, and not to worry about the warranty, he would make a note of it, and gave us a free oil change for all the problems. He never gave us a new receipt. We never got a receipt for the multiple returns of the van, or even a credit card receipt.

The only reasons why we went with his shop was it was AAMCO, and when I called around for a quotes and warranties. He was the only place that offered a 3 year warranty. Even though it was a bit more money than all the other shops, we wanted a longer warranty. We have always heard horror stories about auto shops, and wanted a good warranty, and now we are living one of those horror stories. We have been fighting with AAMCO and Don for over a month, and neither one will do anything. The first time I spoke to Don ** on the 13th of December 2011, he said, "I was being nice to offer you a 2 year warranty". It's normally a year, and he doesn't offer other warranties. After he said that, I reminded him that he was AAMCO, and they only offer 3 years, or lifetime warranties. He said he isn't AAMCO, and doesn't have to follow that. I continued to call corporate, and spoke with Michelle and her manager, who said even though I didn't agree with the warranty that Don printed on the front of my receipt. AAMCO has to back the store owners, and whatever he printed on the receipt. I told them I never agreed to that, never signed it, and that the back of his receipts say 3 year warranty on rebuilt transportation. I left that shop believing I had a 3 year warranty, and was part of his family. AAMCO said they'd call him, and ask him to look at the van.

On Thursday, December 15, Don called me back and said he'd look at my van, but I have to pay for everything, the tow to his shop and the hours looked at it. I didn't agree and said he should look at it for free, and that my husband would call him. My husband called him later and he was out of the shop all three times he called. On Friday December 15, my husband finally spoke to Don. Don basically said to my husband to ** off, and that he's not doing anything, and that we can't prove anything, and it's our word against him, and we are going to lose.

We felt helpless and couldn't believe that he did this to us. When we were in the shop, he acted like we were family. He told me about his granddaughter coming in from out of state, how his dad owned the business, and after his death, it was left to him. His mother was working the front desk, and told me about the new great-grandchild that was coming, and how her husband worked this place with a smile and a handshake. Don showed my husband all his collector cars that were in the shop, and they talked about cars. We sat in his office, and were told we are like family, and how happy he was to have us bring our van to him. Now, 2 years later, we are told to "** off" and "too bad". This is wrong on so many levels.

On January 12, 2012, I spoke with AAMCO corporate again, hoping that I wouldn't have to file anything. I was told by Anna **, to file with the attorney general, and if the attorney general found that the shop owner didn't hold up to the warranty, then the attorney general can call her, and AAMCO could have another shop fix my van. So this is the bottom line: I never signed the receipt, because I was told it was going to be a 3 year warranty. I was told by Don ** he was noting that we had a 3 year, not a 2 year warranty in his records, and I was never given a new receipt. I would like my van fixed, at the cost of AAMCO with a different shop. I will not return to Don's shop, after the way I was treated. I am just asking them to hold to the warranty, and fix my van. I am stuck in a small town, and can't take my children to school or the doctors in the middle of winter. This has been the hardest month for me, with my van being broken during Christmas, and now snow storms. We spent our money to fix our van, thinking it would last, and if I knew the van would go out 2 years later, I would have bought a new van instead of fixing it.

I do not travel long distances. I was home from work for over a year, so there was not a lot of driving at all. I had a warranty on the rebuilt transmission of 12 months, or 12,000.00 miles. I just find it hard to believe that only after two years, I am now replacing the transmission again! Something doesn't sound right, and something is definitely fishy.

So I ended up taking it elsewhere to get it fixed $375.00 for repair and $60.00 for a new water pump and thermo. The funny thing Tom told me they cannot take the word of another mechanic like I would take their word, not.

My first problem with them came from the fact that they did not contact me to tell me that a battery was needed. After I returned back to the states, the battery was immediately made available to them and would have been brought to them before I returned if they would have contacted me and told me that a new battery was needed. A week of wasted time and no production being done on my car. The communication and customer service here at this AAMCO has by far none been the worst I have ever had.

My next problem comes from the fact that Joe H and his technician have been stringing me along every time I did talk to them promising that it would be fixed by a day and it has finally been completed (January 28, 2012). They have had my car over a month time. My main problem with them is that I gave Joe Handy the permission to work on my car by giving my birthday as a confirmation to do the work and they started to. My dad was also in communication with AAMCO because he too saw the poor service they were doing and the long amount of time it took for them to do a service. With my dad knowing more about cars, he began talking to them to see what was going on.

In their talking, additional work was done to my car that I never agreed to have done but now I'm held responsible for the amount due. I agreed to have a catalytic converter replaced which caused $575. I was told this information by Joe H and Mike (technician). I called them today (1/27/12) to get a confirmation on the price and to my surprise, Joe H informed me that it will cost $1800 for whatever service they did. The only person who has lost in this situation is me on both ends. I have had to make outrageous arrangements to get back and forth to work. On January 16, 2012, I was dropped from a college class which I needed to graduate but unfortunately I did not have transportation because AAMCO still had my car. I had to get a letter from AAMVO explaining their lack of ability to have my car done in the amount of time they had the car. My dean did not accept the letter and I was dropped from the class. These directly affected me because my financial aid relied on the fact that I be a full time student. If there is anything that can possibly be done in this situation please contact me so that we can stop this from happening to people.

To resolve this, I believe they should stick to the original agreement that Joe H made with me for the price of the service and to take into consideration of what their lack of ability to have a minor job done in a sooner amount of time. I could have taken my car anywhere for them to have in this amount of time. I came there because of their supposedly good reputation but that was not true. I was dropped from a college class that I will be held responsible for directly because they had my car and I relied on information they gave me in regards to when I would have my car back and they failed many times meeting the deadline dates they gave to me. I have lost large amounts of money, time, college credits and work hours/wages because I have relied on lies by Joe H and management.

They suggested that I should not drive my vehicle without the tip stick tub. They then referred me to a local dealership where I was to go get the part and also pay for the part that they had broken! They then charged me full price for the service and no compensation. Did I mention that it will take four days to get the part because of the weekend. In short, Aamco broke my Jeep, made me pay for it, and left me without a car for four days, all for a simple transmission fluid change. Worst customer service I have ever had. Do not take your car here!

The trans flush does not look like it has ever been done except for the first time after that, who knows? I know Nissan tell me it looks burn and is brown so you tell me if it is being replaced. I would believe Nissan now, before I would the people at Aamco they blamed on Brandon. I have called the customer service and talked with a lady there and she was supposed to have John, the owner, contact me. That's been three days ago. Nothing from him. What a surprise. So Monday morning, I'll call the BBB, see if that gets me anywhere. You can not trust anyone anymore. They won't touch my truck again unless I see what's being done so I know it's being done .

We took the car to the AAMCO in Catonsville, MD. They took it apart and looked through it and found a bolt that was floating around the transmission, and they told us this would have caused the car to not stay in park. I asked them how to file a claim with their company to get the damages for her car and my car, and they said that we would have to file a claim through our own insurance companies. They said it was her fault for parking it, and there must have been a faulty emergency brake. What?

When she got to Maryland, she had parked the car on a flat part of my driveway, turned off the car, set the parking brake, stepped out of the car, and started to walk away. The car started sputtering and moving forward, got to a small embankment, rolled down the hill, hit my new car, and almost hit my house causing damage to both her car and mine. AAMCO refuses to take responsibility.

This is Friday, 12/30/11, and he has been calling since 4:30 with no answer. A friend had been there, saw his truck and the bays were open. Now, this has left him with no truck for the long holiday weekend after he has already been without it for two days. He works and is having to make arrangements for transportation to and from work. This has been the worst and the most unprofessionally-run business I have ever encountered. I am not sure what legal actions are possible at this time. However, my patience has been worn very thin.

We have been dealing with this for a couple of months now and are being treated with no respect. In my opinion, the manager is the most disrespectful and unprofessional manager I have ever encountered. I will not be using your services again and I will advise all my friends to do the same. I will be contacting the Better Business Bureau and the local media. We have a troubleshooter at one of our local TV stations to inform the public of such businesses. I believe that this problem would be of interest to them. I would appreciate a quick and favorable response to this problem before further action is needed.

My thought was a possible transmission problem with this vehicle, as I explained to David. David advised he could have the on duty mechanic test drive it. And if that could not determine the problem during that time, he could do computerized diagnostic to determine any problem associated with my vehicle. Of course, a computerized diagnostic was needed at the cost of $185.00.

A couple of days later, David contacted me by phone. He advised that I had some major problem that would cost between $1900 to $2300, depending on what I decided to do. So, I met with David on 10/3/11. He advised me that I did not have a transmission problem, but I would need two ignition coils replaced. And he advised me the importance of replacing all six just in case the other four would cause problems later. The cost for all six ignition coils would be $539.46. David then informed me of the problem with my bad fuel consumption. The fuel rail needed to be replaced at the cost of $589.70. Also, the DPFE sensor’s replacement cost was $127.06. The intake gasket’s replacement cost was $74.97. Lastly, six (6) spark plugs cost $47.76. Finally, the labor to complete the work cost $925 including the $185 diagnostic labor, for a total cost of $2303.95.

I informed David I couldn't afford to have the vehicle repaired as it was too expensive. So, I said that if they could just put the engine back together, I would pay for $185 and drive back to my residence. David advised me that the fuel line was so severely damaged that it would be impossible to drive the vehicle. David explained that he could give me up to 12/31/2011 to pay the balance in full. So, I decided to have AAMCO repair my vehicle for $2303.95. I made several installments and paid in $2303.95 on 12/22/11 to Kurt, the shop service manager. Kurt advised he could have the vehicle ready later today, but insisted no need to rush, that I could pick up later tomorrow or after Christmas.

I will not even try to bother trying to sue them at this point because I value my time in this Christmas season. Maybe after Christmas I will review my feelings and then pull the trigger. You may ask, why worry? Here is why. With this long list of current customers' complaints, these crooks are almost certain to laugh themselves silly betting that no one will act. My car still has a number of error codes and Tammy was abusive and unprofessional at the shop. She called up Dave with a view to give me a tongue lashing, but I refused and I will definitely contact an attorney. I am out $1,000.

So we went to pick up our car. This was Friday and we have to work on Monday. What happened? Guess what, he wanted the whole amount in full and said he would have to keep the car until it was paid in full. I said we had made it clear that we could not pay that all at once, we need half the payment. He said I can't do that. I said, "what about the sign outside?". He said, "that takes about three business days". Remember, this is Friday and work is Monday. What the heck! He could have told us this a week ago, but did he say anything?

No, he just said we have this payment plan no credit check (very misleading). But now when we came to pick up the car, he said it takes days for that to go through and I will have to keep the car here until it was paid for. It was crazy. Then he said we could pawn the title to the car, no way. I said we will pay it in full. It took everything we had; our food money, Christmas money, everything. He got paid. We would have taken the car somewhere else if we have known he was going to do this. The man is dishonest and not to be trusted, run away.

I told him that wasn't possible because BMW quoted me a price of $5000 and I was coming to him because he originally quoted me a cheaper price than BMW. He stated he wasn't in the business of ripping anyone off and he would repair the car for cheaper than BMW. We agreed he would purchase my transmission from a BMW dealership. He completed the repairs and called me once the work was completed. I asked him to fax me an invoice so I could pay him. He faxed me an invoice on November 4, 2011. On the invoice, it stated a rebuilt transmission and rebuilt torque converter with a 12 month/12,000 mile limited warranty.

I called Edward several times after I received the invoice to get more information from him. He kept lying to me about getting the transmission from BMW and after me being persistent, he finally told the truth about where he got the transmission. He admitted to getting the transmission from a vendor other than BMW. He didn't stick to our original agreement. He admitted he blew out a tire while driving my car on the highway and replaced it with his spare Mercedes tire and told me to get it fixed because he wanted his tire back. He still has my car, for approximately 2 months now, and I haven't been able to renew my tag. He stated he wouldn't charge me a storage fee for my car being there for so long.

The guy was supposed to call us on Saturday to tell us what was wrong with the car. He didn't. On Monday, he said it's either A or B. On Tuesday, he took the transmission down. He didn't start on the car until Wednesday and said that it'd be ready on Thursday. It wasn't. My husband and I drove all the way down there and it wasn't ready. We finally got our car on Friday afternoon and the guy expected us to pay in cash even though he never mentioned it once.

I left my vehicle there and later in the day I received a call from the manager Orlando, he stated the total parts & labor would be $1608.25 and it would take at least 2 days for the work to be done. I was a bit skeptical and told him I would have to think about it and I that point Orlando became more like a salesmen. He stated with the work that was going to be done on the vehicle my car would run like brand new and from the diagnostics that were done on the vehicle those were the only issues my vehicle had. I agreed to pay the amt and had to rent a vehicle for 2 days from enterprise I paid a little over $100 for a 2 day rental. On Thursday, I was told to pick up the vehicle at around 4:30pm that it would be done, I paid the amount that was owed and drove my car home. On the way home, I noticed my car was driving worse than before I took it there, the engine light was still on and now it had a strong smell of oil!

I called the Orlando and was told to bring the car back the next day. On Friday, I took the vehicle back, they kept my vehicle all day and was told at 4:30pm when I went to pick it up I was told that my car's transmission was fine and that it had a leak that had nothing to do with what they had fixed and that they would need to order the part was told to bring it back Sat. I then brought my vehicle back Sat and was told to pick it up by 4:30pm and when I went to pick up my vehicle I was told that they were too busy and hadn't been able to work on it to bring it back on Mon. I had a friend of mine drive me to work on Mon and drop of the vehicle at 8am; I tried to give them enough time to work on my vehicle and left it there until Tue morning. When I went to pick up the vehicle on Tue I was told the vehicle was all set and that they had fixed the leak as a courtesy even though it had nothing to do with the work they did.

Once again I drove the vehicle home and I right away I noticed the strong smell of oil. I then brought the vehicle back to them on Sat Oct 29, 2011 and Orlando the manager test drove my vehicle, he said again that there was nothing wrong with the transmission and the vehicle must have a different problem and mentioned the reason why I smelled oil now was because a hose needed to be replaced (but they never noticed this problem before and the hose was right on top of the engine?).

He even had the nerve to say that my car was supposed to stall like that, that the model vehicle was known for doing that. After taking my vehicle back and forth to them and nothing ever being done except for them wasting my time and money I decided to put in this complaint. I'm very upset that they took advantage of me the way that they did and now I have no more money to get my car fixed! If my car breaks down Ill lose my job and it will be like a domino effect.

Many days later, I was going to give up the work and told them they had until Tuesday before noon to have my car ready or I was going to take my car out to another place. They magically found the car part and called me minutes before 12 and said the car was going to be ready that same day. At the end, they never gave me a warranty with the 1 year/12,000 miles. I paid $802.25 for the work and they just wrote this warranty on my bill, and wanted to charge me extra if I decided to take my car part that was damaged. That same day, I decided to take my car to have the oil changed. I asked if they could check the work they have just done to my car. That was how I found out that my car was fixed with masking tape. I have pictures of it.

I was so mad, I went and complaint. They apologized and they where going to fix it at no charge. They also said they didn't know the mechanic did this. But they said that he was just trying to do me a favor so I wouldn't spend more money? I was never told this part was broken, they said it was already broken when they changed the SAP and that it fell on the mechanic's hand. What if I never took it to change the oil that same day? I would have never known what they did to my car. I do not trust them to fix what they have broken and I really don't know what to do.

I was told by Stanford he did not hear that, yet at the bottom of my bill he had written, "will pick up after hours". He proceeded to do as he wanted. I got the truck back 1 week later. Instead of fixing the truck with in the original quote of $817.97, I paid $1,127.17, because I hurt his feelings. There is spit, all over the inside of my truck, no excuse for that. I did not notice it until I was in the direction of the sun. After cleaning the out side of the windshield, I realized that it was on the inside, and figured out from the bubble, and the thickness of the goo that it was spit. I will tell anyone who will listen about my story. Boy, you made a bad choice to spit!

I had to call them in the afternoon. When I did call, I was hung up on when I told the shop manager Jeff that I was going to take my vehicle to Ford to have the engine looked at since they couldn't find anything wrong with the transmission (I would have asked for an estimate on the work from AAMCO but I didn't get the chance). When I came to pick up my van, I couldn't even get the manager's attention or time. He had some guy who I was sure was an illegal immigrant bring my van around and was told, "Chor keys are en the car".

When I looked at my van, I noticed that the sliding door had been opened. Why was the sliding door opened if all you were going to do was a road test? I tried to get the manager to come out but he suddenly had disappeared. I just decided to leave and am completely boycotting a shop that hangs up on people and treats them like they're trash once they find out they might not be getting the business. Scandalous to the last drop and I plan on telling everyone in my community which I've lived in for over 28 years about it. I already got my friend to stop going there and I will continue until that shop learns to respect people and the decisions people make with their cars. Oh and about the rating, I would have given them 0 stars if I had a choice.

I called AAMCO and said do it. My husband and I went to meet with Rick, who now has us dealing with Jenny. We go over everything and we said we would come back the next day, we needed to make sure that we would be able to swing the high monthly payment. We go back the next day, they say now we can only give you $2898.00. They told us to come back Monday and sign papers because the bank they deal with is closed. I call Rick yesterday and he told me that we do not qualify for the loan do to something on our credit. I told him that I was told there were no credit checks. He said no there are credit checks. I called AAMCO again and they said no it is a no credit checking facility. Well, now I have no way of getting my car back.

My husband has had to miss work. He works different hours, so he ends up sitting around work for 2 hours a day. We have been running around trying to get another loan, but our credit is bad. We need the car back. It is not our fault this happened. AAMCO sent us to this loan place, and the loan place lied to us. Not only do I want them to eat the cost, I want restitution for the inconveniences, but I want to compensated for the pain and suffering this has caused me and my family.

Oct 25th, I made a decision to have the car towed to the local Aamco Transmission shop at 3670 Thornton Ave, Romi Transmissions as it turns out. After speaking with Zack the managers, and him telling me it will be most likely 4 days, at the most. I arranged to rent a car for 4 days, in order to travel back and forth to work. Oct 28th, Friday, I spend waiting for Zack to call me, thinking I can return the rental car. Finally I called, to be told by Zack the car will be ready Saturday. According to their website, the shop closes at 12:00 on Saturdays, I need the rental car back by 10:30 AM.

Oct 29th, Saturday, it is my grandsons 15th birthday lunch. I make the plans to return the car, join my family for lunch and wait to hear from Aamco for my car to be ready. My fiance, prior to joining us for lunch decides to drive by Aamco to check on the progress of my car (since no one has called). He discovered the car is still on the rack, the parts sitting on the shelf and Zack standing outside chatting with someone. Now Zack said my parts guy brought the wrong converter kit and the car will not be ready today.

Oct 31st, Monday, I had to take my fiance to work at 4:30 AM, since I returned the rental car additional costs. Again no calls from Aamco. So I called early telling Zack I really need my car today, so could you please call me by 4:00 so I can arrange to leave work early. No call all day, finally my fiance called and asked what was the status of the Lexus. At that time Zack said, we put it all back together, drove it and heard a noise. Yet, no calls to me or my fiance. Telling my fiance I told her noon today, he never told me noon.

This business establishment has no regard for their effect on a customer, they lie about their intent of repairs on the vehicle and say they will call with updates but never stand by their word. Not only did this effect me personally, but my family since I was upset by the news at the birthday party, my fiance had to get involved, along with him having to borrow a car on the 5th and 6th days, my co-workers had to cover for me to take time to go get the car. The 7.5 hour transmission job took them 7.5 days to complete. And to add insult to it all, they charged the credit card on the morning I dropped the car off, not after the repair were complete.

A few miles down the road, the light came on and when she called, they said to bring it back of which she did. Another test and now the problem was in either the wiring to the PCM or the PCM itself and the repairs would be from $200 to $1000 depending on what they found. Because of another experience I had just a little over a year ago with another Aamco on Indian School, where I had taken a car back four different times within a month for a service light and after a little over $800.00, I am still driving with the light on and it did stay off long enough one day for me to get through emissions.

Due to that experience, I wanted to talk with Danny about what he had told my wife. He did tell me that it was his bad due to a borrowed reader and when I simply said that it causes me to have doubts about the repair, he immediately threw a pen on the desk and accused me of calling him a liar. I stated that I simply said doubts and didn't call him a liar and that I wanted to explain about the other Aamco experience. He said, "I don't care about the other ** Aamco and for me to take my ** car somewhere else to get it fixed. I started to ask to just let me explain why and he said that since it was a family-owned business, he wouldn't waste his ** money on fixing my vehicle. Again, he then stated for me to take my ** vehicle somewhere else.

I don't know if he was just having a bad day but problems outside the place of business should just be left outside. I could have gotten stupid and really argued back with him but he and his shop aren't worth it. So Aamco, I know I'm only one little consumer but from here on, I will pay twice the money to have my vehicle repaired anywhere but not on an Aamco.

I initially told them I would not authorize the $240 but after they pestered me by calling back insisting it could probably be fixed very easily, I did authorize the $240 extra diagnostic as they claimed it was the transmission. They then called and said it was indeed a transmission problem and wanted an additional $1100, plus or minus, half the $240 I had already authorized. I told them absolutely not and that I would pick up the vehicle and needed to pick up my daughter from school.

I was very surprised when I arrived as the vehicle was still up on the lift. I asked why the vehicle was not ready and they said they wanted to discuss it further. I told them we had already discussed it and I need the vehicle then. After about 15 minutes they finally gave back the vehicle and said to return the car for the extra work. I told them I would consider it. I then took the vehicle on October 27, 2011 to the Concord Chevrolet dealer; they did a new diagnostic and found no transmission problem at all. As it turned out, it was an ignition switch problem which they fixed for a total of $547.66 which included the diagnostic, fix, and oil change. It had nothing to do with the transmission.

Today, October 28th, 2011 I went back to AAMCO and showed them the two invoices and asked for a refund. I was told that the manager, Mo ** was sick and they could not make a decision. I told them to contact him or Corp. Headquarters and I would give them until 10am, two hours to call me back with their answer. I did get a call but they said without the manager they could not authorize the refund. I do not think they made a mistake but out and out fraud as they had me pay $240 on the premise that this was a needed in depth transmission problem. The Chevrolet dealer found the correct problem and fixed it for far less. I have both invoices, if you need proof.

They replaced a solenoid. The bill came to $775 and that was fine. We left the repair shop, and within three miles, the problem occurred again. We returned the vehicle to the repair shop and they said that they would have to look at it again. They found a wiring harness problem, the same thing the print out from advance auto said it was from the beginning. AAMCO now, after charging $775, wanted to charge again for parts and labor. We feel that we have been taken advantage of by this company. We expressed our thoughts to them with no response but "sorry", and that's not good enough.

When I brought my car into this AAMCO, the following day, I received a call from Mike ** & was given an estimate of $2,150.00. I agreed to this price. Today, Mike ** called me again with a much higher estimate of $4,000.00. I explained to him I could not afford this price & would just pick up the car. This is when the bullying & harassment began. Mr. ** said "listen, I am just trying to help you. You said you had 2 grand before, why do you want to waste all the work I put into the car? It's gonna cost you close to a thousand dollars for all the labor I have done & for putting your transmission back together! So, you are saying you want to throw away your money? If you have 2 grand, we have financing options"...I again said "my wife just lost a baby & we are struggling financially. Please just put the transmission back together & I will pick up my car". He replied "I don't think you understand me! We are all going through hard times! There's financing & I can give you a $100.00 off coupon, or listen! Just leave the car parked in my lot. We will do a handshake deal. I want to see your face here once a week with money. When you pay off the 4 grand, you get your car back. I won't charge you interest either. You & I both know you have the money. I know you aren't going to tell me how much you have, but you're not listening to me. I don't understand why you aren't letting me help you! Why do you want to throw away a $1,000.00 on nothing? You aren't making sense! I am trying to explain to you different payment options & your not listening"!

This went on for 55 minutes. I kept repeating "can I please just have my car back? Can you put the transmission back together, so I can pick up my car"? He would not relent, he would not stop going on & on. He started becoming angry. I explained how much we are struggling & could not afford that much money at this time. I asked again "can I please pick up my car"? He replied "yeah! Sure you can! But you're not making sense! I am trying to help you & you are not letting me help you"! I then said "I will save up the money & bring it back to you"...& his reply was " I don't care if you bring it back to me or not, but you can't drive your car around after you get it from my shop, it won't go far". I felt at this point, he had made a veiled threat. I was finally able to get off the phone with Mr. ** & called the Volkswagen service center (I had been to the previous day). I explained what happened & what this man had said to me, (regarding my not being able to drive the car around) & they suggested to "immediately bring it to them when I pick up my Jetta from AAMCO". I cannot believe how my wife & I were bullied by Mike ** (who said he owns this AAMCO)!

He would not allow us to get off the phone, or accept our request to not have my transmission fixed there, or take what we had told him into consideration. The last thing he said was "If you have a thousand dollars to just throw away for nothing, I know & you know that you have the money now to fix this car". He then had a man named Nick ** from the shop call us to ask us again to fix our transmission with them. This man left a voicemail saying "he knows my boss for 47 years & he wants to talk to me about the car". I cannot believe this has happened. I was bullied & my wife who just lost our baby was bullied over the phone by Mike ** for close to an hour. How is this legal? I am to the point, I am actually frightened to drive the car away from AAMCO, I have no idea what they have done to my car, especially when he told me it was "undrivable". The date today is 10/26/11 & they still have my car. I was told "it will be done in a day or two".

One week later, I noticed that my transmission was now leaking on the ground. I brought it back to AAMCO and they tell me the seal had cracks in it and they would fix it. Now my car delays when shifting. I called the corporate office who tells me I need to bring it back to that AAMCO or bring it to another one only during the week. I advised them I cannot do that because I would not be able to get to work and get my kids to school and pretty much there is nothing else they can do for me.

So I left my car on Monday, gave the first down payment on Wednesday and the last down payment on Saturday. Monday morning, I get a call saying that the grand total was $2,200! I was very angry due to the fact that he gave me a price first and now it's something else. It's already been a whole week that I have no car and I have to go to school and work!

When I tried to drive the car home, it wouldn't even start. Huge plums of white smoke were coming out of the tail pipe. The entire car was shaking. The car was running great on Wednesday when I brought it in, except for a small radiator leak. Now, the engine is ruined. I just don't think that they have the right to return my car to me this way. It is nothing like it was when I brought it to them. I know they burned up my engine looking for the leak. But they were stating that it just happened to occur while it was with them that day, and that the car was old and it was going to happen anyway. I have babied this car for 11 years and know everything about it. I am completely disappointed and dissatisfied about this. I have no idea what to do.

On July 5, 2011 I took my car to them with shifting problems, they also diagnosed that the front passenger brake had caliper problems. So after telling me that I have to do both front wheels with rotors, brakes and caliper, they charged me almost $500.00 to fix those. But they didn't address the shifting problem. They told me it was from the front caliper sticking. Now on August 23, 2011 I took it back to them because the shifting problem got worse. They did a free engine scan only to tell me they have to do a diagnostic on it. They reported that I need a new EGR valve and new EGR selonoid. This cost me another almost $500.00 dollars. I was told to bring it back a couple days later to do a secondary cleaning for the EGR tube. I went back on August 27, 2011 and told them again about the shifting problem but the manager lectured me on why I should have came back after 2 days for cleaning. After cleaning it, they came up with a broken EGR hose and said that was the problem. They did replace it.

After that, shifting was worse than it was ever. On October 3, 2011 the car was not shifting at all. I took the car back to them and demanded they fix it right and that I will not give them another red cent for the problem because it was under guarantee. Dealing with ** was very frustrating as he proceeded to talk about his problems with his car and his high blood pressure. He walked away from me. My blood pressure was boiling. They dropped the transmission pan and found that the valve body was sticking. So they proceeded to do a cleaning and serviced it. When I picked my car up I was asked to sign a waiver relieving them of any responsibilities in the future, with no guarantees at all. I just wanted to get rid of them and leave.

On my home, I saw that the transmission dip stick wedged in-between the wipers and the hood. I opened the hood wondering if they put any transmission fluid. Not surprisingly, it was bone dry even after all those checks.

What kind of business do you call this? They rip you off and then don't stand behind their work. What if I didn't see that they didn't refill the fluids, I could have damaged the entire transmission. This needs to be reported to their corporate offices.

So, I got on the phone. She got rude and abusive to me, and she told me the same thing. So, he ended up taking a bus home, and I called another AAMCO in Houston because I did not want her to touch that truck at that point. He towed it to his shop, and he does honor the free diagnosis. By the way, I have not heard from them yet about what is wrong with the truck. I have turned her in because this is fraud to charge someone for something that has yet to be done, and it was an abuse of a disabled person. I would never take my car there, if this is the way they conduct business. I don't recommend this place to anyone. Beware!

Two days later, on Saturday the 24th, Mike left a message on my work phone saying they would not finance the balance. I did not get that message until Monday the 26th. I called Mike back on Wednesday the 28th to tell him I was working on getting the money and would have it by the end of the week. He told me the owner (Larry) put a lean on the car as of Monday and was charging storage. I asked why, and Mike said, "Apparently, if a customer does not pick up their car after three days from the work being done this is what happens". I asked Mike why he did not ever tell me this over the past two weeks. He said, "I had no idea that that the owner did that, but don't worry about it, I will make sure you don't have to pay it". I talked to him again on Thursday and said I will be at the shop before 12:00pm Saturday to pay the balance and pick up my car. On Saturday morning, Mike called my house and said the owner (Larry) is not budging on the lean, he will not release the car unless I pay an additional cost of $125.00. I was extremely upset, we went back and forth for a bit, I called the owner but got nowhere. I ended up paying the $125.00 so I could get my car out of there.

I have the paperwork I signed when I dropped the car off on the 12th and nowhere does it state the consequences of leaving a vehicle in their yard three days after completion of work. He left me the message on Saturday 24th, stating the finance company would not finance me and the lean was placed two days later. I know that Mike (manager) is fully aware of policies and procedures at the facility he works at. He said he had "no idea" that a lean & storage fees were involved. He was fully aware that my car would have a lean on it after three days but being a "salesman" he did not tell me the truth. I since have found out that the employees at AAMCO (Mike) works on commission. Since my transmission was rebuilt 25000 miles ago, did it really need $2450.00 in repairs?

The following day, I received a call from Paul saying that they found "metal shavings" in the pan, and that they had to take out my transmission and replace it with a rebuilt one. The cost was then $2,200. This was on or about 9 Aug 11. I approved this repair. I picked my car up on 10 Aug 11. On Sunday, 12 Aug 11, and after only driving my car a matter of less then five miles, my car wouldn't start. I had AAA tow it to my house.

I called Paul on Monday and he said to bring it in. I had it towed again by AAA to his shop. He told me that he did a diagnostic on the car and the code that came up was a P1389 (the ASD relay), and they checked all the fuses and it wasn't that. Then, he stated that they didn't know how to fix it, and that I should take the car to the dealer because it was probably the computer brain.

That day, I had my car towed back to my house to do research and decide what the best course of action would be. A friend of mine suggested that his mechanic from Rolls Royce (who happened to be at the end of my street) come up to my house to have a look. I agreed. That mechanic brought very little with him but what seemed to be a screw driver. However, this screw driver would light up when it touched different fuses. He found that the fuel injector fuse was blown. (Also keep in mind that Paul stated that his mechanics checked all the fuses).

Barry (Rolls Royce mechanic) replaced the fuse and after cranking the engine, it blew again. So, he crawled under my car and said, "I see the problem. When they worked on your transmission, they kinked the lume. One of the wires is grounding out on metal and blowing that fuse." He straightened the lume, dislodging the grounded wire. Barry replaced the fuel injector fuse again and the car started. I explained to Barry everything that had taken place with AAMCO, and he said that he could find metal shaving in any transmission and it may not need to be replaced. I then received an invoice from Barry for the house call.

I called Paul at AAMCO and informed him of the findings. While the car was in Paul's possession, I asked him if he could check out the passenger side door lock. It wasn't un-locking automatically. He reported that it was the door lock actuator and a humming noise from the rear differential. I didn't have any repairs on the door lock at that time.

While speaking with Paul about Barry's findings, I also mentioned that the passenger side door panel was loose and that they must have not put it back on properly. He denied that they had ever taken it off or even messed with my passenger side door panel. So it couldn't be their fault that it was loose. He also said that there was no way his mechanics "kinked the lume for the wiring while replacing the transmission."

At that time, I asked Paul if I could have my old transmission back. He stated that it had already been recycled. (Remember, this was only a few days after the initial replacement of my old transmission, and it was on a weekend. They are not open on weekends). I shook it all of to a bad experience.

Then, on Friday, 30 Sept 11, I was in a shopping mall parking structure. I reversed my car from a parking spot on the 6th floor and started down the spiral ramp towards the exit. The car cut off. I began to push my Jeep back up a slight incline to a parking spot so I could have a look. It was the fuel injector fuse again. I tried replacing the fuse myself, and it just blew out. So, I got down under the car and tried to see if a wire or "lume" was touching any metal again.

However, this was 9:00 PM and I really couldn't see well and didn't really know how to do it myself. So, I aborted that and called AAA, having the car towed again. This time, however, back to my neighborhood mechanic named Julio. On Saturday, 1 Oct 11, I called Julio in the morning and said, "I know what the problem is, but I don't know how to fix it." I told Julio that there was a wire that was grounding out and causing the fuel injector fuse to blow; thus, causing the ASD (Automatic Shut Down) relay to kick. Julio said he would get to it by Monday and that he would have to trace the wires to see where it was coming from.

Julio called me today, 4 Oct 11. He said that he fixed the wiring problem. They traced the wires back to the fuel injector number 3 harness, and that AAMCO "must have pulled the wires when they did the transmission." This was causing the fuse to blow, and the ASD relay to kick in, which shut the engine down on my car. Julio reset the computer and all is well. Not quite.

Why did I have to pay the invoices for the other mechanics, when it was clearly the fault of AAMCO for messing up the lume for the wiring? Also, why do I now have to pay for the repair on my passenger side door panel? Why did I have to go through all the abuse from AAMCO by them assuming no responsibility for their actions? Why can't AAG, Inc. (AAMCO) assume some responsibility for what they caused--kinked lume, door panel, all the towing, and the aggravation I have had to endure? Not to mention the physical pain I am in for having to push my car back up hill!

The steering wheel was so loose that it did not even click into driving position. They tried to tell me that it would be fine, I insisted that they fix it, and told them, that it was not like that when I brought it in and I wanted it fixed. They did tighten it up but it took another whole day to do it. They supposedly fixed the side light also. The side light flew out of it's anchor while I was driving down 95 at 70MPH. I purchased the LIFETIME Warranty which cost $1200. Thank goodness I did. The total cost was $6000 something. About June or July of 2011 (original repair August 2010) I started to have the same problem that I had had originally. I called the AAmco that I had gone to but they were no longer in business, so I had to go to the next closest one which is in South Ft Pierce (a 45 minute drive).

They told me that the transmission had not been fixed properly and they had to completely redo it. They had my car for 3 weeks again.

When I picked it up, it seemed okay. It has been about 3 weeks and since I got it back, the motor or fan or whatever it is that cools the motor no longer works. I returned and told them that it was not working, Aaron and Steve insist that it is working. Now the car gets so hot down by my feet on the driver's side that it burns them. I made this statement to the boys. They said they did not do anything to cause it not to work and that it was working. I don't know where to turn to. They also told me that I needed a new compressor and clutch for the air conditioner which was shutting off sometimes.That would cost $1250.00.

I told them that I found a compressor and clutch online for $350.00 and ask what the labor cost was, they said 3.5 hrs at $90.00 an hour. I understand that they need to mark parts up a bit, but not triple the price. Also the air started working again with no repairs. Is there anyone or anywhere I can go to solve this problem. I see people getting ripped off by this company every day. Thank you.

After 9 months, we had the same problem, again. Cara told my son to drop the vehicle off at Titusville, Florida AAMOC, as it would not "drive."To make the long story short, warranty is 12 months OR 12,000 miles. Since my son had put on 20,000 miles, it was no longer under warranty (even though he was told that the problem was a "valve" rebuilt by Cara at Merritt Island, AAMCO). When Cara was notified, she said she would "take care of it". My son was told that it would cost another $3400.00 and Cara reneged on "taking care of it".

My son will now have spent $7000.00, on a vehicle problem that should have been taken care of by Nissan! Good job Nissan, you have now lost a family of Nissan owners! And AAMCO, both Merritt Island and Titusville locations are totally lacking in business ethics and morals. Both Steve at Titusville, and Cara at Merritt Island appeared to have conspired to gain the most cash refused to take any blame whatsoever.

Fast forward nine months and 20,000 miles later, the transmission is worse than before. My son called Cara, and since the vehicle wouldn't make it to Merritt Island, she told him to get to AAMCO in Titusville, Florida. Steve at AAMCO in Titusville told my son that he would have to pay $495.00 to diagnose the problem, as it was now "out of warranty". This was even though we told him that he needed to call Cara. Cara originally said she would cover it. This $495.00 jumped to $695.00 by the very next day. Furthermore, it would now cost my son another $3,400.00 for repairs. Cara also changed her mind about covering the work.

My son and daughter-in-law are both in college (full-time), and they work their butts off. They do not have two nickels to rub together, let alone $7000.00 for a transmission that was never fixed the first time (never mind the thousands of complaints against Nissan!). How do people like this sleep at night? What are the chances that every AAMCO in the United States is just as devoid of ethics and morals, as these two here in Merritt Island and Titusville, Florida?

When the car is ready to be picked up, he says that the car has a bad solenoid. Hello? Didn't I tell him that when I got there? All he did was make up lies about the transmission so he could get more money out of me. Denny is a thief. Instead of helping me, all he did was make up lies about the transmission so he could get more money. I definitely will spread the word of how bad customer service AAMCO Transmissions offers.

In September of 2010, we began experiencing the same engine problems and took it back to AAMCO thinking the warranty would cover it, just to find out the warranty had lapsed. Well, we had to pay $1800 to have the engine rebuilt again. Well, August 15th 2011, we started experiencing the SAME engine problems and like some fools since it hasn't been a year, we took it back to AAMCO. My husband was told everything would be covered because it's still under warranty. My husband called AAMCO every other day and got no valid info to when the vehicle would be ready or a callback to what was wrong with the vehicle.

I went up there on August 22, 2011 to inquire in person what was going on, just to find out that AAMCO hadn't started on our vehicle because they lost the only key. They never called and told us nor returned our calls as to what was wrong with the vehicle. The tech even had the nerves to laugh about them losing the only key as if it was funny. The next day, I took an old copy and was told they were going to get us two keys made to the vehicle. Well, we called back and was told that we once again needed the transmission rebuilt and it will cost $1400 because the warranty was 12 months/12,000 miles which ever is first. Also, it will take a week because of time and labor, which means AAMCO would have our truck for almost a month and for the third time, we are paying to have the transmission rebuilt. They are not compensating us for our business, patience or time of how long they had the vehicle and didn't advise us they lost the key. AAMCO has and is ripping us customers off and during a crucial time in this economy.

The AAMCO mechanic installed a $96.00 shift lock actuator which did not work when they turned the truck back over to me. I accepted the truck as it was and decided that I would take it to a reputable garage with real mechanics for repair. I had already spent over $219.00 to get ripped off and was not going to spend any more money or time with this bunch of amateurs.

I took my truck to a local two-man garage. Both of the real mechanics worked on the shifting problem and learned that the brand new $96.00 shift lock actuator, which AAMCO installed, was defective. I instructed the mechanics to remove that defective part if I could drive the truck safely without it. They assured me there would be no problem after removing the actuator and actually told me that my question about "safety issue" was strange. (AAMCO advised me that it was a "safety issue" to not have the actuator installed and refused for me to drive off their property without it).

I have carefully driven the truck for nearly 50 miles since the real mechanics removed that actuator. I have found no problems. In fact, I find shifting from park to reverse or drive much easier without a working actuator. I have thrown the $96.00 shift lock actuator in the back of my pickup. I guess I will haul it around until I get sick of looking at it and pitch it out. Avoid AAMCO at all costs until they get the minimal training to do the job right and at a fair price!

I discussed the problem with Chris; then decided to first have transmission flushed and new filter installed. Two prices, I was told. The $69.95 flush was merely dropping the pan, drain fluid, replace filter and refill with fluid. Second price was their "Special" for $79.95 in which the above would be done plus all the internal lines would be power purged. I selected the $79.95 service since it did offer more for only an additional $10.00. I was then told that in order to get the $79.95 service, I also had to pay the $69.95 fee; but since this was their "Special", they would knock $30.00 off the price. My end cost would then be $109.10. Since I was interested in finding out why I had problem getting the transmission out of park, I told them to go ahead.

Chris raised the hood of my truck and immediately told me that my serpentine fan belt was all cracked and needed replacing. I examined the belt and saw no cracks, splits or worn places.

As the serviceman was performing the purge, I assumed that Chris returned to his desk and began typing in some information on his computer. He then approached me and informed me that my master cylinder was weak and needed rebuilt. He handed me a written estimate of $251.71 to replace the master cylinder. The labor charge was for two hours at $70.00 per hour; down from their normal charge of $85.00 an hour. They also wanted $95.24 for the master cylinder which I later found out was more than $30.00 above the actual cost of a new master cylinder.

Next, I was told that I needed a new shift lock actuators in order to get the transmission out of park as it is supposed to do. That cost was an even $96.00. However neither Advance Auto Parts nor the local Chevrolet dealer had the part in stock. I told Chris to go ahead and order it since the Chevy people said it would be in that same afternoon or the next morning. I was to return the next day. However, in order to eliminate any labor charges to install this actuator, I was encouraged to pay for the part in advance.

The next morning, when I had not received a call from Chris about the new part arriving, I called the Chevy Parts Department and learned that the part was on hand. I immediately left my residence and drove the 23 miles to the AAMCO facility and told Chris that the Chevy people told me the part was in.

Approximately two hours later, the part was delivered to AAMCO and Chris advised me that it would only take five to ten minutes to slip it in. Thirty minutes later, the truck was repaired and returned to me. I found that there was no difference in the shift lever's operation; e.g., problem getting the transmission out of park, than it was the previous day. Yet, I was relieved of $219.46, was lied to repeatedly by Chris, and informed of repairs that I do not need.

I was warned by my family and friends to stay away from AAMCO; that their only interest was in ripping off their customers to increase their bottom line. I have not returned to AAMCO; but have chosen to tell everyone within the sound of my voice what a bunch of crooks the AAMCO outfit really is. I will continue to speak out against AAMCO. My very next complaint will be to the Florida Better Business Bureau and anyone else I can find to listen.

First crack out of the box, Chris raised the hood of my truck. And he said my serpentine fan belt was cracked and needed to be replaced, which they could do. I saw no cracks then or since. During the "power purge", Chris approached me and advised me my master cylinder was "weak" and needed to be repaired. He handed me a written estimate for $251.71 to rebuild my master cylinder. I passed on that "needed repair" since there are no leaks anywhere in my brake system. And I've had no braking problems. Next, to repair the problem of my not being able to get the truck out of "park", I needed a $96.00 shift lock actuator. I was encouraged to pay for the part in advance. And they would not charge me for labor (at $85.00 an hour) when the part came in. I returned to have it installed.

The following day, I returned to have the part installed once it was finally delivered, two hours late. Chris informed me it would take about 5, maybe 10 minutes tops to stick it in. Thirty minutes later, Chris returned the truck to me. I could not see any difference in the operation of the shift lever. Also, I immediately noticed my "service engine soon" light was now on, where it had not been on before. I have taken the truck to another privately owned/non franchised garage (owner and 1 real mechanic) to have my brakes checked and bled.

I will be taking my truck to that same local 2 men garage on 8/15/2011, to have the problem AAMCO charged me $219.46 repaired properly. As I am a widower on Social Security, I cannot afford to be ripped off anymore by AAMCO. Family and friends had warned me to stay away from AAMCO, but I ignored their sound advice. Live and learn, they say. And it cost me $219.46 to learn that AAMCO is interested only in their bottom line, not the customer's problem or best interest!

On January 22, 2008, the van began to slip gears. I had it towed to AAMCO for transmission repair due to their free towing. I was charged $3,062.06 to rebuild the transmission.

On April 10, 2009, the van again began to slip gears. I took it back to AAMCO and it needed another rebuilt transmission. It was 3 months out of warranty and they charged us $1,587.55.

On June 22, 2010, the van is packed with the entire family going to our vacation destination in SC. In the middle of a downpour, the transmission again begins to slip. I called the local AAMCO and they picked up the van. Same story, it needed another rebuilt transmission in the amount of $2,406.59.

After spending our vacation week with phone calls to AAMCO to no avail, we had to borrow money from relatives in order to get our family back home.

On July 20, 2011, the van is again packed with the entire family to travel to NC on a vacation. 30 minutes outside of our hometown, Louisville, KY, it happened again! Just 13 months after the last repair. I had to call a relative to pick is up off the side of the highway to return home. I am unsure of what to do at this point. We had the Van towed to our nearest AAMCO dealer. We fortunately were able to borrow a car from a family member and continue with our vacation, trying not to despair.

The new AAMCO dealer seems to think that if we simply add an external cooler to keep the transmission fluid from overheating, we should be fine. The new tab is $2,835.60.

We are currently on hold – trying to get some assistance from AAMCO Customer Relations. They are very, very hard to speak to. Just try to leave a message and wait to see if anyone calls you back. We are also thinking of small claims at this point. This would make it $9,891.80 in four years for four transmissions.

There is a reason that these transmissions are not lasting. There is a reason why they continue to fail right beyond the warranty. This is not right. This is not fair. This is not safe and AAMCO should back their products and stop ignoring this issue.

$1,100 later, I pick up my truck and it runs terrible. I took it right back and now they said I need a new transmission – after they said it was fine. There was nothing wrong with the transmission when I dropped it off. Now, it does not run! They said oh, well I need a new a transmission and it will cost an additional $1,500-$2400. This is wrong!

I did know that it would be $200 for them to check it out, but that was no problem. The problem came in when I got the car there and finally after about two hours, they called and said it shouldn't be more than $300-$400 dollars. They said it was the rear axle. They also said they wouldn't be for certain until the next day.

I got a call the next morning and they told me it's going to be about $1900 to fix the rear axle. I couldn't believe it because the conversation I had with Aaron the day before was that it shouldn't be more than $300-$400. If the employee doesn't know for certain, then the employee shouldn't quote prices just to keep a customer because they know you have to pay either way. So I called another place and they quoted me half that price for the same job.

I called Aamco to let them know I will be picking up my vehicle and giving them the $200 for examining it. They told me that it won't be ready until the next day! Unbelievable, I can't get the car fixed by the other company because Aamco has decided that my vehicle is not priority anymore since they are not going to be working on it. But I am still a paying customer!

Aamco called next morning wanted $3,000. to repair vehicle. Had transmission rebuilt on exact same type of vehicle 3 years before for $1500. Told them I'd get it towed to another shop but he wasn't going to release it to me unless I paid him $1000. for tear down and reassemble. Now I'm stuck. Even if I get it towed somewhere else it's going to cost me more now with his $1000. junk fee.

Decided to let him go ahead and fix it and had to beg him to take a credit card even though he's got signs posted and his website advertises that he takes credit cards. Finally got vehicle back on 6/15/11. Got less than 10 miles up I95 and transmission warning lights started up again. Exact same warning indicators I'd had going off before the seal blew first time.

Didn't want to return to Titusville dealer because I figured it would take him another week to fix. Pulled in at Aamco in Jacksonville. Told the problem was internal to the transmission and it had to be all pulled apart again and I'd probably be down another couple of days, at least. Decided to press on. I don't have an Aamco franchise in the small town where I live and was going to Ft Lauderdale in two weeks so drove very slow, under 55 all the way, and made it to Ft Lauderdale. Took car in to the Aamco franchise there and he wouldn't take it. Said he couldn't get it done in the week I would be in town.

Headed back home. Seal blew out in Hartwell GA and car caugt fire. Had to call fire department to respond to put out the car fire. Not sure car is repairable. Thanks Aamco, you're a peach.

i chose to leave the car with them and have it fixed. at the time of pickup i came prepared with half of the money, at this time and this time only, the man told me i could not pick up my car until it was paid in full and that they would charge me 20 dollars a day until i did pay in full and get my car. by this time i was furious. the car was there for over a week, they were rude when i did talk to them, anytime i needed info on the car i had to call them. he told me three times that the car would be ready when it was not. I asked to speak with his manager, and when i did he was rude and all he could say is "i am sorry, i cant give you your car until it is paid in full."

what this employee did was wrong and he should be punished for his actions. because of a lie he told me, my car is still at the shop and i am getting charged each day that it is there. i would have never left my car to get fixed if i would have been told it needed to be paid in full up front. this is absurd and i want something done with this employee.

The corporate office told me that there is nothing that they an do. Are you kidding me? This is all I get from them. What are they good for? I drive out to Long Island on the Long Island Expressway every weekend and that's when I break down. I told AAMCO I could have been killed breaking down on the LIE but they could care less. And it's the same problem. And they even told me, "I don't know what the problem is." What? I want to know what else I can do? Can I sue them? What recourse do I have?

I have had to spend over $2,000 in towing and car rentals.I paid them over $5,000 for the transmission itself. I could have been killed on the Long Island Expressway because that's where I seem to always break down because they have no idea as to what they are doing. And I am afraid to drive long distance now. I'm always looking at the gauge waiting to see if the A/T temp light goes on. Please, please help.

Nowhere on the receipt did I see that he did a compression test. He did not do a compression test. So I drove the car for about two weeks, and it started overheating again. I took it back to him. "Well," he said, "I needed an new radiator." A compression test would have determined I needed a new radiator on the car or whatever else might be wrong with it. So he put in a new radiator, and I was on my way.

Well, a week later, the car is still overheating. When he installed the new radiator, he did not clamp down the hose from the radiator to the engine. So the main belt punctured a hole in the main belt and caused the car to overheat. The last time I took it to him, it was towed in, because I was scared to drive it with it overheating. When I took it to him, he fixed the hose and asked me to come pick it up. When I went to pick the car up, it did not start.

Earlier that morning, Derrick himself told me he moved the car to make room for other cars. But when I got down there, the car did not start. Well, a mechanic looked at the car and said that my engine was blown because there was water in my oil again. Needless to say, I have been going back and forth to him with problems on this car because of their negligence to repair the car correctly.

After they had the car for almost two months and it wouldn't pass emissions and the tail lights weren't working, so I contacted AAMCO on several occasions and they said it wasn't their problem and I would have to take the car to the dealership and pay $99 to have it looked at. I paid $3,500 to AAMCO and received a one-year warranty and then the car broke down in less than three months and my daughter lost her job. I have contacted AAMCO corporate and Northside AAMCO but no one will help me and the owner won't even talk to me.

I want my money back to take the car to a reliable mechanic or they need to fix the car at no extra charge. What can I do? If I had known this car had electrical issues, I would have never put any money into this car. I would have taken the $3,500 and bought another car.

He called back and agreed. I then said go ahead and do the rear main seal. Well, needless to say, after getting several calls during this process, needing new exhaust clamp due to a welded exhaust system that was in the way, needed a new tranny mount, I get the car back. The oil leak did not appear any different, I still had the same size puddle on the ground in the garage. I was then told that the driver side valve cover gasket was leaking causing the issue and they could replace it for $247.00. I argued a bit, then just picked the car up and had the valve cover gasket replaced elsewhere so as not to reward them for their poor diagnosis and be out of more money. Well, this too was a bad diagnosis because the car is still leaking.

For real tranny is not suppose to get bad right away when you rebuilt it. What's really going on. I feel like they just keep doing a bad work on my tranny and they don't know what they are doing. I really want to see if there is away of getting my tranny done the right way or getting my money back because I don't trust them. I really fear for my life and my children's because that's all I have to travel with my children. Please if there has to a way that you guys could help me. I only had my car for two weeks as of today and I had to take it back for transmission work and they giving me different diagnostics. I don't really think they doing any good work. I would like to get my money back. How can I do that? I need my car be fixed the right way. Honestly, this has caused me an emotional problem because I don't even feel safe anymore with this van. It almost die on me on the highway yesterday and I was with my children.

When I went on that day, I was told that my car is not ready. My car was in the shop for two months and I can't understand why the job wasn't complete. I did my part as far as making payments weekly and the car was not complete when they stated that it would be. I am very disappointed in the services that I have received there. I returned the following day because I was told by the manager that it would be ready. When I returned the next day, I was put on hold about 10 minutes, I eventually hung the phone up and redialed the number. When the manager got back on the phone, he told me that my car still wasn't ready and it may be ready tomorrow. I told him that I wanted all my money back and I will take my car somewhere else. I was told that I would have to pay him for the services that he has rendered so far, which was nothing because the car repair is not complete. I told him I need my car and he told me I could get a rental car with my money and the company would pay for it. I don't think I should be responsible for getting a rental car because it's not my fault why the car is not complete.

After arguing with them back and forth for hours and hours, they continued to refuse to honor my warranty. I had spent $800 on this 3-year extended warranty and they still refused to honor my warranty.

I ended up taking my car to another transmission shop and had to pay over $2500 to get it done. From one consumer to another. avoid Jacksonville AAMCO.

I got a call from Jake at this AAMCO today. He asked why the car has not been brought back in yet. I told him that it is at another shop being worked on. Then he told me because of my review on YELP he will take away my warranty. When I asked to speak to the owner of the shop, I am told I cannot and I have to speak only with him. At this point, I called AAMCO consumer affairs and await their handling of the situation.

Later that day, since I hadn't heard from him, I called and asked Brian what he found. He told me that he did not believe the problem was in the transmission and that he could not check it until the next day, Saturday or possibly Monday. I took a cab to work and again home that night $25 each way for a total of $50.

The next day (Saturday), I had to take cabs to and from home again $50. No word from Brian. Monday, I took a cab to work $25. Later in the day I called Brian and I asked for an estimate and was told that he was checking it and would call me back again he did not. I took a cab home Monday night, costing me $25.

Tuesday, I called back and was told that the shifting problem was the fan clutch but they have to take things apart to find out the reason for the engine light being on. I let him know that I had a tune up less than three months prior. I asked how much was a fan clutch and was told not much but he would call back to let me know. He did not. I took cabs to and from work for $50.

On Wednesday, I was able to borrow a car. Once at work, I called and was told everything is almost done. He said, "We are just finishing up putting the water pump in and that whoever did the previous tune-up put in the wrong plugs and wires." I again asked how much were we looking at and was told, "I do not have your paperwork in front of me and will call you back." I also questioned the water pump as it was changed about one year ago.

Later in the day, I finally got a first call from Brian, telling me that the total was $818 and that they also changed the serpentine belt, tension belt, fan clutch, idler pulley, water pump, etc. Then, he bragged about saving me $100 for some fictitious coupon I never gave him

I picked up the van on 2/16/2011 and paid $818.70 cash. I was not happy to get such a large bill but was optimistic that the work was done properly. He again began discrediting my old mechanic saying that he stripped a bolt and put the wrong parts in.

I took van and drove it home. The next day, I drove the van about 70 miles to Bethel and back. The engine light went on so I brought the van back on Friday, 2/18/2011, and asked that he have it done by noon as I am not going through another week of taking cabs. Of course, he did not call me at noon so I called and he said that he fixed the problem and I could pick it up. When I got there, I asked did you do anything to correct the problem or just reset the computer (because that is only a temporary fix). Brian said that he fixed the problem. I also questioned the plugs and water pump, they were just changed about a year ago. I was told by Brian that the pump was bad and that he still has it and could show it to me. He said that he smells some antifreeze but that there were no problems and did not find any leaks. I took the van home. I did notice that there was squeaking in the engine. I now know it is water pump related.

The next time I used the van Tuesday, 2-22-2011 ,the yellow light was on.

On Wednesday 2-23, I dropped off the van and asked the guy to put my parts back in and refund my $818. He told me Brian was not in and will not be in until Friday. I took a cab to work $8 with tip. Later in the day, I called back asking if my parts were back in. He said a hose broke from when they changed water pump and it was corrected but they threw out my parts. Now, he said Brian will be in in the Morning. I took a cab home $23 with tip.

The next morning, Brian contradicted his technician by saying the hose that broke had nothing to do with them but they fixed it anyway. I told him to put my parts back in my car and refund my $818.70. He repeatedly refused.

This information is completely accurate. I was never given a written or verbal quote for work. I never approved work to be done on this vehicle. When work immediately failed to fix problem, he tried to cover it up by resetting the computer. I was told parts were still on premises but then told that they did not have the parts to put back in so I could take my van elsewhere.

Due to the lies and bad mechanical work, which is actually doing further harm to my vehicle, this information is being submitted for your review, Please do not hesitate to call me at ** with any questions.

About two weeks later, it worsened. If the hood is up when shifting gear to drive, you can see the whole engine rocks. I took it back to AAMCO. They kept the car for nearly two weeks to re-adjust the mounts again. When I picked the car up, the next day it wouldn't start at all. I felt that they did something awfully wrong to my car, the reason why it wouldn't start up. It puzzled me because the car ran great and started right up. AAMCO picked up the car and had it towed back to their shop. This time they kept my car for almost three weeks and discovered that they needed to repair the cylinder head. That cost was $300.00. Shortly after that, I started having problems with an oil leak. I took it back, the cost was $114.00. After that, I started having problems with the antifreeze leaking and a flushing noise up in the dash board. I had to keep antifreeze on hand and kept checking it. I took the car back and left it for them to check it out. They kept it for another week. The manager, Randall ** called and told me that it was a crack engine block and it would cost me $2,200. I told them that I did not have that amount of money, so I went and picked the car up close to mid November 2010. When I parked the car, it didn't run since. I was just fed up. My car was in the shop more than it was at home.

I contacted the owner on December 21, 2010 and explained to him that my car didn't run since the day I picked it up. When I went the last time to pick it up, they were not there. The mechanic who looked at my car was there and told me that I did not have a crack engine block, he said that the cylinder head needed to be replaced and it shouldn't be no $2,200 for that. He told me that he repaired the rocker arm in the head back in July.

I told Mr. ** that I needed to know exactly what is wrong with my car. He agreed to have it towed in for them to check it. It was towed in on the 5th of January. It was way over a week before he had it checked out. He called me and told me that the cylinder head was whop and needed to be repaired and that he could cut down on the price since I was a valuable customer and would charge me about $1000.00. I told him to give me a week or two to see if I could get the money up. I called him on February 10th and told him to go ahead and fix it. He said okay. This is February 22. By them keeping my car for one, two, and three weeks at a time, it has been putting me in a bind needing my transportation, very inconvenient. They always pushed my car in their back yard somewhere like I was not a valuable customer. I pay just like every customer. I guess they do this to me because they’re probably tired of seeing me. Once again, I strongly feel that they mistakenly did something wrong to my car. I told that to the owner. The car didn't have any leaking going on until they repaired the cylinder head. Now they want me to pay again to get the head fix. Thank you.

I agreed to have it towed to AAMCO to have them try and find the problem. They would call and let me know. 3 days later, I still had heard nothing. So on 2/7, I called Marathon and talked to Andy. I asked if he had heard anything and he said he had not heard anything. Then, I asked where and which AAMCO the car was sent, he told me Reynoldsburg AAMCO. So I called the Reynoldsburg AAMCO and asked about my 1994 Lincoln Town Car. They said that they were building the transmission, which came to a complete shock to me because I was never contacted to authorize the work. Now, Worthington Hills Marathon has my car with a $2100 bill. I have contacted the owner and was told that I have no choice but to pay. I have never received any document from them. I never once signed an estimate. I never once verbally agreed to authorize the rebuilding of my transmission. I simply was trying to find the problem and they took it upon themselves to fix the car without my authorization.

They kept my truck from December 21st to January 5th and state that they had to go back with the transmission. My truck was dirty and things was tossed around in the inside on pick up.

On Saturday, 8th, I tried to start up the truck and the stirring wheel gears were gone. I could not change from one gear to the other. I notified AAMCO owner named Robert and he stated that, at that time, he would take care of this matter and have my truck pick up. It's now Wednesday, 12th, I have a truck I cannot drive or move out of my garage.

I am very highly upset that I paid $1900.00 to have this repaired and still under warranty. My truck is 2001 Mazda Tribute and would like this to be submitted and have some resolution.

I was assured that the van would be ready by Monday evening. So far, a week had past and still the runaround. Then two weeks have past, and I stopped calling Aamco and just talked with the warranty department that authorized the work. My holiday vacation was ruined. Now, three weeks have past and there is no clue on when my van would be finished. I have not received my van, the warranty department does not know what is going on and from my understanding the manager is no longer working at AAmco. What am I to do?

The next day Mr. **** called to inform me that the engine and transmission mounts need replacement along with the solenoid. The cost for the initial repair was $425.00 So I approved the repair and Mr. ****** will notify me as soon as the car was fixed.

On 11/29/10, over a week and there was no call from the shop so I decided to call Aamco Customer service and spoke with Gregor, to find out how long a solenoid and mount replacement takes. The replacement was about a day or two. I explained to Gregory what had happened and he said he was going to investigate the problem and call me back later.

I waited until the next day and no response back. I then call the shop and spoke to the assistant, since Marty wasn't in, He informed me that the car was fixed but the car was vibrating on third gear, according to him. And the transmission needed to be taken out to fix the problem and that it'll cost me $1,800. I was confused and asked him why nobody bothered to call me about the new problem since it's been over a week. With the new repair price I asked family relatives to lend me some money for the new repair.

On 12/6/10, Mr. ****** called me and in a mean tone of voice he tells me ''how do you have the nerve to Aamco main office to complain about stealing your time and money?'' I explained to Mr. ****** that I didn't call customer service to complain and that I only asked a question on how long a mount and solenoid repair takes. Mr. **** then calms down during the phone conversation and tells me that the car is fixed and ready to be picked up. So to verify with him I asked if the total cost was still $1,800? He then stated that the actual cost was $2,319.47. I suddenly asked how did it go from $1,800 to $2,319.47 and he stated that it was due to labor, extra time and parts cost.

I was feeling frustrated with the extra cost and didn't want to argue with him for the fear that he may do something else to my car. I managed to get some more extra money to pay of the repair, with debit, credit and $15.00 in cash and a $35.00 in personal check that I paid later on since I was a little short by then. I got the car out of the shop on 12/7/10. As soon as I got home, I decided to call Gregory to put an official complaint on the situation.

He requested that I fax him the auto repair bill to review with administration and that possibly a partial refund would be sent if approved. So I immediately faxed the information, again there was no response. On 12/16/10, in little over a week after getting my car out from the shop, my car started leaking a lot of pink transmission fluid; my car couldn't be moved and had to be towed to a near by AAmco shop located 720 Ridge Road, Lyndhurst, NJ.

I brought along the auto repair warranty for proof of work done to my car. The manager, Peter **** called the next day to notify me that a ''rubber hose'' gasket that connects from the transmission to the radiator broke and that's not supposed be there. An actual metal piping was supposed to be the original part for the connection and that the warranty does not cover for an external repair. I nervously asked how much would the repair be and Peter said that it'll cost $319.40. I was feeling more confused and mad. My car has been in an Aamco shop in Queens from 11/19/10 to 12/7/10, and this new problem has not been detected earlier? I'm starting to believe that the rubber hose was intentionally placed there by Marty **** out of spite for calling customer service on him or that he lacked on the initial exterior transmission inspection that was done only to replace the engine and transmission mounts.

The replacement of the hose was done and paid for on 12/21/10. I called Gregory again to place another complaint but again he was not in and left a message on his voicemail. Overall, I believe that I am paying excessively for these repairs and too much time was taken on my car (11/19/10 to 12/21/10) along with possible spite done to my car or lack thereof on the initial exterior inspection of the car.

The appearance of the Queens, NY Aamco shop compared to the Lyndhurst, NJ Aamco shop was very different, entering the Queens shop looked more like a chop shop then the professional looking shop in Lyndhurst, NJ. I respectfully ask that my problem be taken into consideration in hopes that this situation be legally solved; thank you for your time in reviewing this matter.

The problem is, we already paid a deposit, and this new deposit was less than the deposit that we already put down. So, had this credit system been up and running from the beginning, they would have received less than what we had given them. AAMCO understood that it would be paying a second deposit, and they simply wrote up a contract, and accepted our postdated checks. The contacted stated, $2,000.00 deposit, and monthly payments of $300.00, until the balance is paid off. In November, 2010, my car had to get towed, and the same repair had to get done. This was all covered under our 1 year or 12,000 miles warranty.

It took about a week to fix. They called and said it was ready, and I went to pick it up with no problems, and had nothing to sign. In December, 2010 I had my car towed and the same repair had to get done, yet again. After about three-four days, I checked on the status, and on this day is when I am informed that the car will be done tomorrow. I continually heard "tomorrow" each day that I called. I was then informed that if I call again, they will hold the car longer merely out of spite. I contacted AAMCO customer service, and informed them of the situation. On December 21, 2010, I received a call from AAMCO stating that the vehicle was fixed and that it is ready for pick-up, but I need to pay the remaining balance in full.

I informed them that I have a contract with them, and they told me that the monthly payments was a professional courtesy, and because of my phone calls, they are no longer being courteous, and they feel that my actions have made them believe that I was going to stop future payments. The same day, I contacted the police, and was informed that it was a civil matter. On December 22, 2010, I received a call back from AAMCO customer service, and the owner of the repair shop said their reason for holding the car is that I told them that I wasn't going to pay. I simply left it at that. Stupid question: why would I threaten not to pay them, when they still have my car? The consequence is that as of now, $3,500.00 that are not well spent.

The problem is, we already paid a deposit and this new deposit was less than the deposit that we already put down. So, had this credit system been up and running from the beginning, they would have received less than what we had given them. AAmco understood that it would be paying a second deposit, and they simply wrote up a contract and accepted our post dated checks. The contacted stated, $2000.00 deposit and monthly payments of $300.00 until balance is paid off. Nov 2009, my car had to get towed and the same repair had to get done. This was all covered under our 1 year/12,000 mile warranty. It took about a week to fix. They called, said it was ready, and I went to pick it up with no problems, nothing to sign.

Dec 2009, had my car towed and the same repair had to get done, yet again. After about three-four days, I check on the status, and on this day is when I am informed that the car will be done tomorrow. I continually heard "tomorrow" each day that I called. I was then informed that if I call again they will hold the car longer merely out of spite. I contacted AAmco customer service and informed them of the situation. On Dec 21, 2009, I received a call from AAmco stating that the vehicle was fixed and that it is ready for pick-up, but I need to pay the remaining balance in full. I informed them that I have a contract with them, and they told me that the monthly payments was a professional courtesy and because of my phone calls they are no longer being courteous and they feel that my actions have made them believe that I was going to stop future payments.

The same day, I contacted the police and was informed that it was a civil matter. Dec 22, 2009, I received a call back from AAmco customer service and the owner of the repair shop said their reason for holding the car is that I told them that I wasn't going to pay. I simply left it at that. Stupid question: why would I threaten not to pay them, when they still have my car?

Today (12/22/10), I picked my car up from AAMCO, and drove it to the Halsted Diagnostic Clinic. I spent $491.00 with AAMCO for a tune up, and today I have to pay for another tune up related issue.

He didn't know what the problem was, he was assuming! I further explained to him that I just wanted to find out what the problem was, and that I couldn't afford the fee that he was offering. He said they had a finance program that helps individuals with descent credit (GE Capital). I informed Donn that my credit wasn't that good, but my fiance, Theodore **** had pretty fair credit. Donn gathered my fiance's information and SSN and ran his credit on the spot, but didn't tell me that he had been denied.

He revealed to me on Saturday via phone that he was aware of the credit decline on Dec. 16, 2010, the day he requested we leave the car and had an employee take us home. Prior to taking us home, he further explained that he knew that he could get us approved so that my car could be properly repaired. He said that it would run around $600 or so.

I explained to him that I didn't have the $600 that's the purpose of trying to get financing through my fiance's credit check. I further said that in the event that everything didn't check out with financing that I wouldn't be able to come up with the fee he was asking and be certain of approval before repairing vehicle. Donn had one of his employees take me and my fiance back home while he promised to only run a diagnostic test on my 2004 Seville SLS Cadillac. I was certainly under the impression the credit approval was granted since he took us home and promised to further notify me of credit limit and diagnostics report. Donn kept saying he was sure the credit would be approved and said that he would get back with me regarding the diagnostic report on what exactly the problem was.

After trying to get in touch with Donn all day Friday 12/17/2010, I "finally" get in touch with him and he says call Saturday. After asking about the outcome of the credit denial or approval, he says that my fiance's credit was denied, and that he had already disassembled my transmission and it was not the pump seal, but trans-axle problems. No new fee was mentioned until Saturday when I inquired about 10:45a.m. as he was at home in Daytona to return to shop on Monday. Don said that it was going to cost me $2,497. I explained to him if I didn't have $600 then where am I going to get $2,497? I asked not to start on my car without an agreement, and now my transmission is disassembled without my approval, and Donn is refusing to give me back my car!

I was unable to go to work on 12/16, 12/17 and 12/18, thus lost wages. I had to rent a vehicle at the highest fees of the year/holiday fees. Rental estimate were 880.00/month. I was also unable to pay car note because of excessive rental fees.

They had my car for 2 months and told me it was the transfer case tube and it's going to cost over 1600 bucks. They told me after driving the car 30 miles with it plugged into the computer, it was not a transmission problem. I brought them $900 down and 2 days later, I get a call saying after they put this tube in. The noise was still there and now it's the torque converter and it's 1100 more bucks! I'm so mad I could scream. These people rip you off and it's not even funny any more.I havve spent 10,0000 bucks in 3 years to find out what is this noise. Neither the Buick dealer nor Aamco is smart enough to see whats going on. I'm tired of dishing out money on a guess.

At noon the next day, I called them and they said the thermostat was in but there was a problem with the heater fan, to which I answered there was never anything wrong with the heater. Laymon said he would call me back ASAP. An hour later he called & said they got the fan working, but the new problem was my radiator. Ehich is real cause of the 'check engine light'. but Laymon assured me the thermostat was bad. For a total of $1189 they would fix everything, plus there would be a lifetime guarantee on the radiator. My concerns are 1st, why didn't a 3hr- $255 computer diagnostic find the real problem? 2nd, why was the conversation ended with my being told the more cash I brought the more discount I would be given?

At this writing, it is the same day. Initially I said ok over the phone, but after thinking, I wonder what they will find tomorrow. Tried calling but got a Voice Mail, left message saying to hold off doing any more work, until I contacted him in the A.M. He had to order the part when I talked to him earlier on the phone & it was 90 min before closing.

I was completely shocked at everything he was saying because at this time I still had not even received a diagnosis of my vehicle. I told him that I didn't authorize AAMCO to work on my vehicle and my boyfriend had no right to tell you to do so. Joseph then tries to tell me that my now "husband" can give him authorization on my vehicle because he brought my car in to be analyzed. I then informed him that he was delusional as I brought my car in with him. I gave him the authorization to analyze it, I signed the agreement and its my car owned solely by me.

He then tells me why is my boyfriend's name on the top of the agreement. I then returned the question as I didn't even notice his name was at the top. I wasn't reading the contact info I was reading where I had to sign. He then scrambles, threw his paper work and realizes that I was the person who brought the car in and I should've been the only one spoken to about my car. My boyfriend's number was one of out three numbers I gave this company to contact me at. Yet they chose his cell to call.

He then tells me that I have to pay $695 to have my transmission put back into my car. I told him it would be a cold day in **** before I give him a dime as I never told them to take it out in the first place. He told me that he didn't even have to talk to me. He just needed to talk to my boyfriend. This even more pushed me over the edge so I informed him that I know my rights and I would be there to pick up my vehicle and that I would seek legal action against him if necessary.

I hung up the phone and less than two minutes later I have a message on my job phone informing me that the owner said he would waive the $695 and that I had to pick up my vehicle from his property by 5pm that day. The owner then calls my boyfriend and informs him that he had to release my car to me because he had no legal right to touch it and that if he had signed the paper he would make sure he got his $695 for just the removal of the transmission not repair or anything. So I called to have a tow truck pick up my vehicle and returned to my home.

When I returned ,home my vehicle was in pieces. My muffler was hanging off my car. My transmission was in trunk, and there were solid chains hanging off my vehicle. I asked the tow company and they maybe left the chains by mistake. They informed me that the chains were on the vehicle when they picked it up and they thought they were mine. Now I drove my car to AAMCO so that was the condition it was in when I brought it.

I called the company and of course Joseph isn't in but Bob was. Poor Bob! He should have never answered the phone. The nice version is that I informed them that I will seek legal action now. I will make sure everyone in our small area knows what kind of service these (bleep bleep) are rendering and what they think they will get away with. I also contacted our state's Attorney General and I plan to go to the Mayor's office to make an official complaint. I will let any and every website that offers the ability to share your experience know what type of people are running such establishments and what kind of experience to expect!

They both said no problem, they would do the job plus they had free towing. Arron came to my home, picked up my car. I asked him again if that all the job was going to cost around $700.00. He agreed. I told him that if they are going to drop transmission I wanted parts clutch replaced as they agreed they would call and give me head's up on my car, which never happened. Two days passed, they informed me my car was ready. They did not do what we agreed; to replace master/slave cylinder. They only charged me $209.00 for parts, and $450.00 for labor. My emergency break does not work and now my needed clutch is out. They did not bleed the line correctly and the clutch went to floor.

They also informed me that they could only use AAMCO auto parts which no such thing. Advance and Auto Zone informed that AAMCO Transmission buys their parts from them all the time. I was ripped off, all I want is my money back so I can fix my car. I am 62 years old, disable, female, and Hispanic. The owner said, "That's what is wrong with you people and he can charge $1000.00, and there is nothing anyone can do, do it all the time! Get out of my office!". I wanted the parts they took off but he refused.

Please help me. He has a very bad reputation in College Station, Texas. He kept on telling me he was an Aggie. What does that have to do with the agreement they both agreed to do? AAMCO does not have a good reputation at all. If I would have known what type of a person the owner was, I would have never referred AAMCO. He did not show me the receipt until my daughter-in-law paid by phone on her American Express and I paid on my debit card, which I had to get an advance on my direct deposit for the month of December to find out they did not do what they agreed on.

Wanting to handle it himself, the owner informed my son of a price but it couldn't be repaired till the following day. Worse, he gave him cash to do it. The vehicle was pushed from front of building to the side with a fenced lot. Yeah - that took a whole hour of labor. My son checked the following day and the vehicle would be done by closing at 5 PM. They had closed early. The vehicle remained behind fence for 4 1/2 days. Beware the fenced lot for your protection - keep believing if you want.

The shop did leave a serpentine belt in the vehicle. No argument about the shop being compensated for the part. Until the local dealership charges half the price for a factory replacement part. I found and bought the required bracket and pulley myself. Thanks for the heads up guys. Unsatisfactory dealings with these vendors. Under shop observation, the vehicle was removed from the fenced lot and moved around the corner in front of another establishment.

FYI - if you care to reach out.

Denis then proceeded to pressure my son into have the car fixed and he let him know that he could call his uncle and talk to him. Denis then called my husband and my husband agreed that if it was no more than $2300 then go ahead and fix it. I was faxed a very unprofessional estimate that showed that the cost was $2297.41. We did not hear anything on 11/23 but then on 11/24, he called my son and played the word game on how it was going to be less for what he thought was going to be $1808 is now only $1293 but that more was wrong.

By the afternoon, I was informed that it was going to be $3400. I told Denis that I did not want the work done. I asked him how much it would cost me to pick up the car right now and he stated it was all in pieces. I then asked how much to put it back together so that I could pick it up. He told me $1700 total and that I already paid the $1379. I called my husband right away and he went right to Aamco. Five minutes up the road and Denis told my husband that it was already too late that the work was already being done, that my son authorized the work. Now, the car is done and instead of owing $918, Denis told me that I owe $2300. We have not picked up the car and do not know where to go from here.

I would like to pick up my car for what I was quoted, $2297.41 minus what I have already paid, $1379.69 a total of $917.72. Since this has occurred, since on 11/22, we thought the car was going to be done on Friday 11/26. We have had to juggle the car situation as my son is in college, he brings me to work and then takes my vehicle and my husband picks me up. This issue that arose the day before Thanksgiving weighed heavy on my mind through the holiday and it continues to stress me out. This has created a strain on the whole family and would just like to get the car back for what I was promised. Can you help?

Told him it would be fine and they were going to be open usual business hours, 8-6 Mon-Fri. When he arrived early-mid afternoon from school, the business had closed early for Thanksgiving. Even better yet, the vehicle was now on the premises within a fenced lot also to find out that the business wouldn't be opening until November 30th. Son won't tell me exactly how much he paid this crook yet for a belt and maybe an hour or two (tops if your really slow) for labor. Now that I had awhile to think about, I should've reported the vehicle stolen!

I agreed to pay $550 so that I would find out the cost of necessary replacement parts and how much additional labor was needed. I did approve transmission removal and inspection. After finding their extremely poor BBB business rating and receiving a verbal quote for $2351.95, I told them to stop all work. South Valley Auto Group Inc.( AAMCO ) provided me with an invoice that stated $1634.34 was necessary to provide "Reconditioned Service. Hard parts and other components if necessary are additional cost." I opted not to accept this open-ended service recommendation with the base fee of over $1600. I find it unacceptable that for a charge of $550 which includes the cost of "Disassembling and examination of the transmission" I was not told the cost of replacement parts.

I agree no one has x-ray eyes but when you pay to have a transmission disassembled and sitting on a table for inspection a principled SAE certified transmission mechanic could tell me what parts were needed. If you want a guesstimate for $550 and want to sign an open-ended service agreement the South Valley Auto Group Inc.of AAMCO dealerships is the place for you. They are doing business as usual.

Anyway, this past week, the problem surfaced again and I, personally called Terrance. He went through a whole list of reasons why the torque converter and the other repairs (all at no cost to us) did not work. He told me that if we purchased a secondary fluid cooler for $200, this would fix the solution. Like an idiot, I fell for it and purchased the "small radiator" for her car. That was a week ago.

Yesterday, it leaked again. We called and spoke with Dale and asked him to have Terrance call my daughter. It is now almost 1:00 PM the next day and no call from Terrance. I placed a call to Terrance earlier, got Dale, and he assured me that he would get in touch with Terrance and have him give me a call. Still, no return call.

I have spent more than $1,000 with you people and the car is worse off than when I originally had my daughter in to you and it still is leaking and no one will call. I need this transmission fixed and fixed now. What are you going to do to help us?

JR *********

AAMCO's Response to me:

Dear Mr. *********:

We spoke to the operator of this independent AAMCO center. He believes that the venting condition your are experiencing could be the result of defective seals or gaskets in the transmission at a minimum and possible an internal transmission malfunction. He is willing to provide these additional repairs and credit to you the amount that you have paid his facility to date. Typically, a torque converter and external cooler are included in a transmission overhaul, so from his perspective he would be contributing his labor expense to the final repair.

Call Terrance if you want to take advantage of this offer. AAMCO Customer Relations.My response to AAMCO's Customer Service:

Good afternoon Mr. ******,

I don't like to send complaint messages to anyone, let alone a corporate executive, but in this case, I feel I must. You can see my complaint below and the response I received from your customer service folks. What your operator failed to tell your customer service department was that he finally called me yesterday afternoon and was both aggressive and rude. He knew there would an upset customer on the other end of the phone when he called because I was upset the last time I spoke with him where he assured me that the fluid cooler would do the trick so this time, he knew I would be mad.

I never raised my voice to him, but after he appeared to try to make excuses as to why after $1,100 and the car having been in to his shop over 5 times that it still leaked. I told him his sounds to me like semantic **. He asked me if I was telling him that he was **** ******** him, and I said I believed so, but I didn't use those words. At this point, he became very loud and continually talked over me. When I told him hold it Terrance, I am still the customer, he immediately replied I don't care! I asked if he always spoke that way to his customers to which he responded I don't have any respect for you because you lost it when you said I was **** ******** you.

The conversation went downhill from there and while yes, he did offer to do a rebuild and credit me with the money already spent, he still couldn't guarantee that it would be fixed and it would cost me a minimum of another $800.00! I called another national transmission place and they told me that while they needed to see the car to be certain, a leak is not indicative of the need for a complete rebuild.

I have filed a formal complaint with the Better Business Bureau of Dallas and will discuss my options with others as I feel I have been cheated. It is exactly this reason there is so much oversight on automobile repair companies. I had brought my previous SUV to AAMCO (a different one here in Dallas) and their repairs completely fixed the problem in one visit which is why I chose AAMCO to fix my daughter's car. Clearly, you do not demand the same quality of service or the same level of operators in all your centers.

Resolution Sought: To release my car to me in the same condition that I brought it to them in. On Nov. 03, 2010, I drove my car to AAMCO. I arrive with my coupon - Free Transcan. I talk to the manager named Ron ** and asked if the coupon for the free Transcan was free. I drove my car into their parking lot. I was followed by my friend Kevin as he drove his van. I parked my car in backwards, by putting it in reverse with no problem, backing up & I parked. To fix my car so it will go back into reverse as it did before.

What would you like AAMCO Transmission to do? To make sure that my car is in the same condition that I brought it to them in. When I drove my car up there with my coupon for a Free Transcan.

AAMCO informed me that they provided me with an advertised so-called Free Transcan, but because Don who works with the manager Ron ******* asked Kevin and I to step into his office to discuss the results of the Free Transcan on Nov. 03, 2010. I am too familiar on observing scenario's formed in a manner like Don portrayed; "claiming that my reverse was completely flawed, and it won't work at all and there was no way that it would go into reverse." Don went on claiming that when I brought my car in for the scan, the Reverse was not working then. Now, this situation idolizes a form of entrapment (15 years experience as a Deputy Probation Officer), but I brought a reliable mechanic and friend, to witness this process of manipulation, Kevin D., who can provide validated testimony of statements made, verbal acquisitions of everything that I have claimed was stated to me, by Don, on what had occurred that caused me to file a consumers complaint.

What was stipulated with valid intensity, was that, I was on SSI and I am totally and permanently disabled. I did not have thousands of dollars to pay for a transmission for this car and this statement was repeated to Don approximately 25 times during our entire conversations. Then Kevin expressed his opinion informing me what I better prepare myself for the worse with this corporation."AAMCO will lead you to believe that they have your back, and they would do nothing to lead you the wrong way. They will tell you one thing and allow you to believe that they won't charge you any outrageous fees, but they will, Donna. It will be in the thousands and then when you can't come up with the money in a timely basis, they would place a lien on your car, making the price you owe them doubled with storage fees. Donna, this man is not being honest with you, excused me, your name is Don right?"

"Yeah man, but I will never do that to her, the price shouldn't reach over or no more than $1,000," say Don. And then I asked him, "Don, since you have preformed a free Transcan on my car, shouldn't that tell you what you're going to charge me or what was wrong with my Transmission?"

Don avoided my question, "because all you've told me is that the reverse doesn't work at all in my car. And I know you lied to me and Kevin knows you are lying, because I had used my reverse when I parked backwards, so if it doesn't work, you need to fix it back." Then Don wrote to me on a sheet of paper, without discussing it in front of Kevin, and the initial amount of what he may charge me. On the note that Don passed to me stated, "If you allow me to check the transmission, it will cost you $495 in order for me to fix it. And if something is found that needs to be replace, you can make payments on a weekly basis. Now that is the only reason that I allowed him to check it." But Don did not receive an authorization from me to take it entirely apart. Don did not explain what he had intentions on doing or what he planned on doing to my car.

I assumed that it would be just because of the corporation name AAMCO that they were fair and legitimate company, but everything that Kevin told me about what they intended on doing to me was right. All this discussion took place on the 9th of Nov, when Don called me and left a message on my cell phone stating that he needs to discuss the matter with me further.

This crooked man name Don, started quoting prices to me that ranged from $2,800 and back down to $2,200. I couldn't stop crying, because I should have listen to what Kevin was telling me about how they were scamming me. It is when I informed Kevin about the note Don have gave me to read, I inform Kevin of what I interpreted the note to mean to me. I truly believe from my heart that Don was saying that if I could come up with at least $495, then my transmission should be repaired as long as he don't find any major flaws like the reverse going out in my car. And when I inform Don on what I truly believed he meant in that note, he told me that I would have to be really stupid if I thought that it would cost me $500 to repair my car.

I stated, "Are you going to treat me and talk to me like that now? I was trying to maintain self-control because I have had two strokes, and I was afraid that I was on the urge of another one, so after us both exchanged words."

I called my cousin Herman in Victorville. He called his high school friend who is a mechanic for transmissions to inform him that I needed his help, and his name is Dave. Dave has his own shop and he owns a tow truck, I then called Don back at AAMCO and asked him not to put my transmission back together, because someone will pick up my car and all he had to do was throw all the parts he dismantled and placed them in my trunk. Don responded by saying no that he could not comply with my request, because it would leave AAMCO open with a lawsuit. And I told him that I cannot pay him $500 and my car still won't run. And I don't know what Don has done to my car since we had such an intense conversation.

P.S. Linda, below is a link to where you can view complaints made by other individuals who are going through the same problem I am going through with AAMCO. All I went there for was to receive a free Transcan. But I ended up when being a victim of AAMCO fault operator, with the intention of getting screwed with the lost of losing my car. This man Don, wrapped me around his scandalous thumb. Linda please help me to get my car back to me, I did not sign or authorized them to do anything but provide me with a Free Transcan. I don't have or is their anyway I could come up with thousands of dollars for a car I paid $700 for and registration was $400, and now this shop won't release my car unless I bring them $500, for a car that I drove there in, and now it isn't drivable.

At the 3rd day, he told me that the shop was full and to call him Saturday. Mind you, he doesn't work on Saturdays. On Monday, I called him again at 8AM. He then told me to bring the truck next Monday because it's just going to sit there. Finally, on Monday, I called him because my truck decided to quit working. It broke down. After I parked it to go to the store on my way back, it wouldn't start or do anything, called triple AAA, they jumped it and it wouldn't hold the middle. It just died. So I called AAMCO up and told them what had happened. Marty just simply told me that he could not see my truck that day, so I towed it in anyways, and he was furious. He told me that it was just going to sit there and that it was going to occupy parking space. I threatened him with a lawsuit and he agreed to look at it. After a week, he told me it was the battery and that I should change it myself. So now, after a long wait, I feel forced to tow my truck out of his garage and bring it to another one. The problem was never fixed, it just got worse.

On Saturday, October 30, at 5:30 pm, I arrived at the shop and the mechanic was still working on the car. On Monday, November 1, I took the car back to the shop around 3 pm to fix an oil leak and for the engine light. At 5:15 pm, the car was not ready. On Tuesday, November 2, at 5:45 am, while I was going to work, my car broke down. I paid a towing truck to tow the car to AAMCO. I left the car and they replaced the axel but the engine light was still on. On Saturday, November 6, 11:00 am, I took the car for repair of the engine light. At around 5:30 pm, I did not receive a call from them so I called the shop and James had left for the day. At 6:10 pm, I picked my car from the shop and my car was at the same spot where I had left it.

I am very disappointed with James, the manager, because he said one thing and it never got done. Until this day November 7, my car has not been fixed the way we have agreed. These are the worst customer and car service I ever experienced. I have spent $1658.02 to get the oil leaks fixed. I tried to resolve this issue several times with James but he's not doing his part. I do not recommend any one to take their vehicles to this location for any repairs. They will waste your time and money. I submitted a complaint to the BBB and to the 12 news hoping for some help to resolve the issues with the AAMCO shop and to get my car back in a working condition for what I have paid for.

He did not fix the car! I understand a fee for service but $700.00 for nothing and from a big name like AAMCO. I am 77 years old and very upset at this point, this man was asking me to hand over my entire Social Security check for nothing. I frantically called my daughter who contacted him and was able to talk them down to $200.00 for their time and trouble. He reluctantly agreed to put the parts back in the car and accept my $200.00 and return my vehicle not repaired.

Next day, I went there, gave him my $200.00, called a tow truck and when he brought the car out it was just the shell. He removed the engine and transmission and placed them in boxes.

I now have a car that does not run, has the engine sitting in the trunk and the transmission in the back seat! This is so unfair, unkind and bad business. These events took place between Nov. 2 and Nov. 5. Please help. Did I have to pay him this money? He asked I agreed upon $700 not $1985. Also shouldn't, he have given me back my car in the same condition I gave it to him, not fixed but certainly in one piece. So now, I have $200.00 less to fix my car, which is going to cost me much more because it's not in 1 piece.

I left the business and purchased new anti-freeze so we could change it that day. When it was drained out of my car ,it was orange and not even green. I was very upset because I feel that they were trying to rip me off. I took the anti-freeze back to AAMCO and the manager Bill said that he will talk to the guys in the back, and did offer me a free oil change. I explained to him that I would never be back. My concern is, what are they doing to the people that don't ask questions?

He also told me that the Warranty Co. would cover 2000.00 and I would need to pay the balance. On 10/26/10, I spoke to the owner and explained to him the situation and also told him I didn't have any money but I would try and get half if not all to him by Thurs. On Thurs. 10/28/10, my husband went to pay the balance, only to find out that my vehicle was not ready and the owner has already filed a lien on my car. I think they should have informed me of the total cost and how much I would be responsible for before doing any work on my car.

Shortly after the transmission was rebuilt, it started acting up again. Only a few months after it was serviced, they towed it in, and tried to say I left an O-Ring off the filter, and the pump burned up due to lack of fluid.Tthey replaced the clutch packs and so on, but, it took a week this time (not related to the service at AAMCO).

The head gasket failed on my car, less than a year after the transmission was serviced. So, I decided to replace the head gaskets myself since I knew how to work on an engine. I test drove it the night I got it done; CEL came on, I thought for sure it was something I did, but it wasn't. I had the codes pulled (forgot the exact number) and it was TCC lockup failure. I called the shop up again, as it has been less than a year, and this is the 2nd time something has gone out in the transmission, with less than 10k added to it since the first rebuild. I told them the TC had gone bad, and to replace it, and if they are not using ATF3/4, to use it, and nothing else. I even offered to buy the ATF4, but they said they will go ahead and put ATF4.

After two weeks, the converter finally came in; they replaced it. I had called that day and asked if they was putting ATF4 in, they said yes. When I get there, I find out they used the generic Dexron III which is not ever ATF4 compatible, entirely different fluids.

I threatened to take them to court if it failed again, as Dexron cannot properly lubricate that transmission due to the design. Fast forward a year later, all is well. The car seemed a bit sluggish, and I figured it was time for new plugs. Well, I get home, and I hear the transmission trying to shift like it should, then a loud boom. By the time that happened, the car was in the garage. I tried to put it in R, it makes a crunch noise. At this point, as I had learned about transmissions a bit more, I figured it was planet carriers. I called them up and told them to get a flat bed truck out here, order new planet carriers and get the job done.

A week passes, and there was no word. I call them; they said they can't find the problem. I asked if they even looked at the planet carriers. They said my car doesn't have them. I screamed at them every part of a transmission and gave them the part number for the part, from Dodge. Needless to say, he hung up, but four days later, he called and said to pick it up. I get there, and see Front and Rear Planet Carriers. I asked him why they were on that receipt if they didn't exist. Needless to say, he was ticked off.

Okay, so I am out of warranty by a few miles, but still within the time frame. But, it had been less than 2000 miles, guess what goes out again? Planet carriers, this time I was over 1400 miles from home, on my way home. I took it to another AAMCO shop that said the carriers hadn't been properly installed and that the fluid had burned up. There was nothing he could do, as the shop in Frankfort refused to honor the rebuild. I have since then obtained signed documentation from Dodge that there is no fluid suitable for use in that transmission other than ATF4 (ATF3 had been discontinued).

I have also obtained information from other sources that ATF is synthetic, while Dexron III is not a synthetic, and that Dexron III will destroy seals/clutch packs in this transmission, and possibly cause hard parts damage.The lawsuit is still pending as the state requires us to try and work out a settlement first.\

Then it was the security system wired to the ignition switch. I got my truck back and drove it to Young Chevrolet. They check it out and said the transmission was losing power and slipping. It needed to be rebuilt or replaced. I have document proving it. David said they don't know what they are talking about. A Chevrolet dealership? I also had another transmission shop drive the truck with a travel trailer behind it. Mike said it was slipping and the torque convertor was not working properly. Then I unhook the trailer and Mike drove the truck without the trailer. Same result. Today is October 13 and Trans Pro is rebuilding something AAMCO did not fix. Transmission was not fixed and AAMCO spliced my wiring harness in the transmission, which could be the problem now. I got tired of messing with AAMCO. I had to take it somewhere else.

Therefore, I took my car to several shops to be diagnosed for any transmission issues. The report read out faulty solenoid valve assembly, poor electrical connection or open circuit condition, or failed transmission shift control system. With that report, I drove it back to Mr. ** at Aamco Transmission store no. 12924 and agreed to leave it for further diagnosis. Mr. ** called me and said his technicians have driven the car and could not find a problem. I told him the hard shift is only present when my vehicle is cold. Mr. ** replied back, "Oh, why didn't you tell me, we have been driving it and and of course it has to be cold.” I said I told you when the problem occurs when I left it with Aamco back in May and also on Friday October 1, 2010 when I dropped my vehicle off.

I thought to myself, I guess Aamco Transmission just disregards when customers explain car symptoms, or they are not very good listeners. Secondly, I believe that this is something they should have figured out seeing that they are transmission specialists. I agreed to leave my vehicle overnight; Mr. ** said I would be contacted by him in the morning once the external diagnosis was complete. I did not receive a call so I called Aamco that afternoon and Mr. ** informed me that there was definitely something going on with the transmission which I already knew. He stated that an external diagnosis was performed, a test drive, etc. I then went to the shop to discuss my car situation and estimate.

I repeatedly ask for an estimate on the transmission and he said he would need to pull the transmission out in order for him to let me know if I needed hard parts and/or a torque converter. Mind you, my car is completely drivable and only hard shift when the transmission is cold. I told Mr. ** that I have an extended warranty on my car and provided him with the information if only it would not exceed the $2000 cap.

I spoke to Mr. ** several times telling him that I only have a max of $2000 coverage. After discussing my estimate, he finally gave me a quote of $1368.33. I asked him if that could go up. He replied yes, it could go up. Then before I sign the paper work to pull the transmission, I asked, “Can it possibly be more than $2000?" He said, “No, I don't believe it will go over $2000, but your warranty company will cover it anyways." I quickly said, "No, no, no. I told you if it's over $2000, they will not cover it and I'm on crutches as you can see due to a major knee surgery. I am on temporary leave and I do not have the money." If Aamco Transmission cannot do it for $2000 or less, then there is no point in me signing the paper work to pull my transmission out to perform an internal diagnostic because I do not have the money. I am a recent out-of-state college graduate, working a part time job at Taco Bell with no family in Georgia.

Now I have to recover from knee surgery so I cannot afford it. I have somewhere else that quoted me $1500 for a re-manufactured transmission from Honda Part Connection on Peachtree Industrial Boulevard, Buford, GA 30518. I can just go there because I absolutely do not have any money and cannot pay any additional cost. This is why I purchased extended warranty coverage. Therefore, I paid the required amount on time every month for over 2 years and still have payments remaining. I have paid a total of $1345 to date. He assured me that it would not exceed $2000 on Saturday, October 2, 2010, the day I signed paper work to pull the transmission out.

I called Monday, October 4th because I have no transportation to physical therapy and was actually seeing if the transmission was pulled out yet. He said the technician just started on my car. I waited all day for a call from Mr. ** with any new information. He said he still did not know yet and was still communicating with my extended warranty company. He said, "We are trying to figure it out, be patient." I immediately called my father because I knew something fishy was going on. Why can you not give me an exact estimate if the diagnosis is complete? Why am I not notified of any new information pertaining to my vehicle and my transmission before the extended warranty company?

My father called on Tuesday, October 5th, a day after the transmission was pulled out and an internal diagnosis was complete. When my father asked about my vehicle, Mr. ** was very short with my father. He did not know that my father is a mechanic. He lives out of state and had already known basically what was going on and how Aamco Transmission (Morrow) store no. 12924 was taking advantage of me and was going to try and charge me well over the financial plan that was given. Possibly charge me for parts that were not damaged. My father asked him to tell him what is going on with his daughter’s car. Mr. ** replied, "She has internal transmission damage.” This is known already.

My father says, “Yes, of course I know that, but what is going on with the transmission?” He rambled on about radiator cooler lines should be replaced for preventative maintenance because it is a 2001, which he is basically saying that because my car was made in 2001 and we are in 2010, that it’s time to change it even though there is nothing wrong with the cooler lines, one transmission mount is broken, then he finally said a linear solenoid, new banner kit, new hard parts, a torque converter, etc. They went on with a 15-minute discussion and my father told him that she only has $2000 max. I am sure that this extensive list of problems with the transmission is untrue. “She does not need a torque converter and can you tell me how much will everything cost?” Mr. **, replied, “I am still unsure. I am communicating with her extended warranty company now.”

My father said, “You must have an idea. You deal with transmission and I am sure Aamco Transmissions store no. 12924 have repaired many Honda vehicles. Can you tell me what you think it will cost?” Mr. ** could not provide myself or my father with an estimate based off the external and internal diagnosis. I called the extended warranty company and asked if my repair shop send over an estimate. She said yes, they did. She proceeded to give me the estimated total of $2952.77, soon after saying, “But I am sorry, ma'am, we will only cover $2000 of that.”

I am in shock. First, Mr. ** did not contact me with any of this information before sending it to my warranty company. Secondly, the cost that we agreed would not exceed $2000, but it did by $952.77 before tax and did not include the radiator cooler lines nor the broken transmission mount. It's as if he is trying to milk my extended warranty company for as much money as he can get without me knowing about the estimate.

But I do not understand because I repeatedly told him that they will only cover $2000 and if it will cost more than that, then don't even bother. I immediately called Mr. ** and asked him if he had any new information for me. He replied, “Your repair was authorized by the extended warranty company.” I said, “That’s good. So how much was the estimate?” He replied, “Your extended warranty company has a $2000 cap and you’re way over.” “I informed you already that my extended warranty company only allows $2000 for transmission repair and what is way over?” He says, “About $800. I said, “I cannot pay that.” He says, “Try to call and ask why you have to pay any money if you have an extended warranty.” And I said, “But I know why because that is their policy; $2000 for transmission and that’s that.” I then asked if the radiator line and transmission mount is included in the estimate.

He said no and then states that I am going to try and work something out. “I will call you.” I did not receive a call within 3 to 4 hours so I set up transportation to the shop and asked Mr. ** face to face, “So, what can you do about the price?” Mr. ** then says, “There is nothing I can do.” So now my vehicle which was drivable and the transmission issue was undetectable is in the repair shop with the transmission pulled out. To repair the vehicle, it will be $3000 plus. Mr. ** is trying to charge me $900 to put the transmission back into my car if I would like to take it back and not continue with the repair. He said that would be the difference anyways when the extended warranty pays $2000.

This is unfair, and something should be done about this business being dishonest to the customers in order to meet their selfish greed for more money. I then asked for a copy of that estimate to look over it. Aamco was charging me $1930.12 for parts and $1317.50 for labor, which shows a subtotal of $3247.62 and with tax of $135.11, which show a grand total of $3382.73.

Thursday morning, I woke up early to call another Aamco Transmission location 17 miles away from the Aamco location in Morrow, Georgia with a couple of questions. I know Mr. ** will either fabricate or will not tell me at all. These questions include:

1. How much to pull out a transmission for a 2001 Honda accord V6? -She calculated 8 hours to remove and reassemble the transmission. Therefore, it would be 4 hours and producing a total cost of $340.00

2. How much for a complete rebuild of my transmission? -She replied it would be best if my technicians can drive it and do their own diagnosis, but somewhere between $1900 and $2200; worst case scenario maybe $2500 at the most.

3. Would your technicians based off of driving my vehicle and seeing firsthand what the symptoms of my car be able to tell me without removing the transmission about how much my repair would cost would be? -Yuko said yes we would be able to. When my technicians drive the vehicle, based off the symptoms they can identify what is causing that issue and what would need to be replaced. Whatever the estimate is before the tear down, it will still be in the same price range area. We will not give you a quote after external diagnosis then after pulling transmission the price is outrageously more than what we quoted you.

I then arranged for a friend to take me to the Aamco location in McDonough, GA so that I can personally talk to Yuko face to face asking the same questions I asked on the phone and pulled out this outrageous estimate that I believe Aamco Transmission (Morrow) fabricated. She said, “Oh, you are the one that called me with these questions.” I said yes. I discuss with Yuko that my transmission has been pulled at the Morrow location and that I would like to remove it from a dishonest shop. She said, “I will try and work something out, but normally the technicians do not work on vehicles where transmission has been pulled out by another shop. We do not know how well another shop keeps up with the parts. I can only speak for this shop and how we do things around here. Here at this location only one person removes the transmission and labels everything. If parts are missing or damaged while at that Morrow Aamco transmission location, then it is actually more of an inconvenience and more money to replace those bolts or other lost or damaged parts.”

After speaking with Yuko, I asked a friend to take me over to the morrow Aamco location. I called Lake City Police because I did not want any problems. I just wanted my vehicle back and never want to deal with this shop ever again. I walked in to speak to Mr. **. They did not even acknowledge that I was standing at the window waiting on them while they whisper and chat to each other and I am waiting at the window on crutches to be helped. I patiently waited until Mr. ** says, “**, what can I do for you?” As if he is having a wonderful day and I am in misery without a car. I said I am just here to pick up my vehicle. He said I will need to pay $555 in order to get my transmission in a box and to be put in the trunk to take.

I said, “I am not paying that. I received a phone quote of $340 from the McDonough location so the price should at least be somewhere close to $340.” The officer pulls up and I step outside to speak to him as ** disbelievingly slides the clipboard with the $555 price on it to his side. I explained everything and showed Lake City officer the paper work where he quoted me before the transmission was pulled and now after. The officer then went inside to speak with Mr. ** about everything that I said to the officer. The officer steps outside to speak with me where he said that Mr. ** did confirm everything that I said. Mr. ** said, “Yes, we verbally agreed that the repair cost would not exceed $2000.” The officer then said, “Here’s what’s going to happen. Since this is a civil matter, I could take this shop to civil court if I would like,” but all he could do at this moment is tell me that Mr. Champ said in order to put the transmission back into my vehicle is would be $555.00.

I said but he told me yesterday $858.50 where he highlighted on the page where I then showed it to the officer again. The officer says I am not sure but he says he is giving you a discount. Feeling like I had been taken advantage of by this shop, I agreed to pay the $555.00 for the transmission to be reassembled so that I can remove my vehicle from the shop to another shop. The officer left and I went in to pay for the reassembly charge, but Mr. ** then says it will cost me $680.00. I said that was not what the officer told me. He said, “Well, that’s that cost.” I then called the Lake City Police Department and asked for the same officer to return to Aamco Transmission. He arrived within a few minutes. I said to him what the amount we agreed on was.

He reviews his notes and recording and without saying he steps back into the shop to speak with Mr. ** and while I am outside, I can hear Mr. ** as he gets louder when speaking with the officer. With a look of straightforwardness, the officer walks to me and says I cannot say what I would like to say but I know what Mr. ** said to me and there are recordings on him and his stories are conflicting, but I am not here to argue with him but I did tell him what he is doing is wrong. This is a young college student and you know what you have done is wrong, but if you want the vehicle back you will need to pay $555 to have your transmission put in a container and also pay to have it towed out.

I agreed to it and the officer leaves. I paid Aamco Transmission $555 on a credit card and signed a form stating that I declined for Aamco Transmission (Morrow) to repair my vehicle. Mr. ** then tries to have me sign paper work that states this: Aamco may operate this vehicle for the purpose of testing and delivery at my own risk. I understand that is a torque converter is and/or hard parts are required, the cost will be in addition to the base price of $1977.50. I have the right to authorize the additional cost, or to request reassembly and re-installation of the unserviced transmission for a labor charge of $555.00, which includes the cost of disassembly and examination.

Total Labor $555.00

First off, why would I sign for my transmission to be pulled out and I only have $2000 and we have not pulled the transmission out to see if I need hard parts and/or torque converter and the base price is already at $1977.50. Secondly, there were no reassembly to the transmission, and thirdly, this does not even explain how we reach a total of $555 especially when I spoke to the Aamco Transmission location in McDonough, and they told me to disassemble and reassemble the transmission is 8 hours so half of that is 4 hours which would total $340. It just does not make since. I believe that Mr. ** and his staff at the Morrow location were trying to cover their track, but did not do a very good job. If you calculate the above information it does not total up to $555.00. I said I would not sign this false information.

If we had a verbal agreement before I signed for the transmission to be pulled that we would not go over $2000 with the base price being $1368.33, why would you try to have me sign a form that says $1977.50. He makes a comment. It’s not over $2000. My heart sunk I could not believe he looked me in the eye and said that comment with a face of greed as if he did not even care. I said, “I would not sign that I paid for my vehicle. Please hand me my keys. He said no. By then the tow truck was there and I spoke with Mr. ** from A Tow, Inc. and instructed him to put my car on the tow truck. Mr. Champ came out and told him to put it down. I tried to show Mr. ** my receipt, but he said I do not want to see a receipt. I am not going to come to this man’s shop and argue.”

I felt helpless; here I am a young woman being overpowered by Mr. ** at Aamco Transmission (Morrow) store no. 12924 when this is my tow truck that I am paying for. Mr. ** from A Tow, Inc. went inside and was talking with Mr. ** until I sign the paper even though I had already paid for the unsatisfied services. I did not know what else to do. I am paying the tow truck guy Mr. **. He should be responding to me, not Aamco Transmission, but he look at me as if I was a child and did not even bother to listen to me. I then called the officer because I paid for my vehicle and they would not allow me to take it. The officer returned and read the paper work that Mr. ** wanted me to sign. He immediately looked at me and said, “Do you want to sign this paper?” I said, “No, because there is false information on there.”

He instructed Mr. ** to hand me my keys because I have paid for the services. He walked over to Mr. ** and told him he could load up my car and I guess he explained everything to him because he came over to us after he loaded the car. It’s just unbelievable. Now he wants to jump on the band wagon, but he did not even want to listen to me when I tried to explain what was going on. I just feel that this is unfair to a young woman like me who just wants my car repaired correctly by an honest shop without being taken advantage of. I have so much more information.

I have other shops where I have taken my car for a second opinion after having the scanner at Auto Zone read out before and after taking it to Aamco Transmission in Morrow, which would include AutoZone, Thurman’s Automatic Transmission, Quality Imports Honda and Acura Specialist, and another repair shop located not far from Thurman’s Transmission. Documents and certified mechanics that can verify that some of the claims that Mr. ** stated was wrong with my vehicle was not actually anything wrong. They tested my vehicle and drove it and some of the damages that were made just do not match with what they found. Can someone help me? My email address is **. Thank you!

When he is done with that, Glen calls me back stating something is wrong with my transfer case and that if I do not fix it, my truck will not be running correctly and that for him to check it would cost me $250 just to look at it, okay told him to look at, calls me back 4 days later, which I was calling him and calling with no call back. Finally called to tell me my transfer case is broken and must be replaced and that it would cost me another $1800 to fix and that he is looking at my transfer case in front of him (basically my denali is up on the lift because he was looking at my truck).

As I'm on the phone with him, I am driving to his shop. As he is still on the phone, I'm pulling up to find my Denali sitting on the side. Untouched! He was lying to me over the phone and wanted to rip me off for more $$$$$! As am asking him in person, what is going on, he curses me out, throws me out the shop! Keeps my truck the whole weekend. Would not let me take my truck, even when I told him I would pay the $250 to take my truck. Made me wait until Monday.

And another thing, he over charged me when I get there. On the invoice he gave me, says he charged me $200 but on my receipt he charged me $270. So When I drive off with my truck, it was really bad. The gears were getting stuck, my truck wanted to leave me, shut off completely but finally made it to another mechanic to find out there was nothing wrong with my transfer case. They had dis-plugged a wire underneath my truck so it would jump gears the way it was. And on top of everything, they charged me for emergency brake fix that they did not do. Now I'm concerned because I do not know what else they did to my truck! I have 3 kids, what if I'm in a car accident? What About my transmission goes off again? I can't take it back to them to rip me off again? Please help!

After several calls to his boss, he calls back and says, he can do it for $1,295 and we agreed. He does the work and says it will cost over $2,200. We argued because my parents are on a fixed retirement income and cannot afford that and we only want the transmission rebuilt, not everything fixed 100%. My emergency leave is up and I return to Iraq only to find out they charged my father over $1,900 and said it's pay or lose the car cause they will sell it for the money he owes them. Now, only 3 1/2 months later the transmission is jerking.

My father had to pay over $1,995 on his fixed income which could have been avoided if they would have followed through on their part of the bargain. In my opinion, I will never use AAMCO transmission again. They are a rip off and most likely owned by con artists.

On Sunday, we called and Ken, new manager, answered the phone. He informed us that Bill had been fired for scamming customers and driving their vehicles. And, that my transmission was in pieces all over the shop. He said he would look over the car and get back to us. He called us the following Tuesday and said the engine was fine but the transmission repair would be $2800.00. We asked about the Camaro swap for payment. He spoke to the owner who said he wasn't a car dealer and no he would not do that. We were told their credit card machine wasn't working and we would have to bring in a cashiers check in the amount of $2,800.00. We verified the amount again and he confirmed total payment would be $2,800.00.

The car sat there for 3 weeks because I didn't have the money. I finally borrowed the money and when I called to inform them I was coming to pick up the car, Ken said well it's $2,800 plus taxes. I was livid and said no you quoted us more than once and in fact stated the cashier check was to be in the exact amount of $2,800.00. He said he would call the owner. He called us back and said okay the owner said he would lower the amount and make it so the taxes and the cost of repairs would equal $2,800.00. A few minutes later, Ken called and said they had lost the key to my car and would have to have a locksmith come down to get us a new one.

By the time I picked up my car, the key that I was given does not open the trunk to my car. My personal belongings were tossed out of the glove box and scattered all over my car. Including the registration and cd's. In addition, there was damage to the right panel and back bumper to my car. There are oil spots all over the front passenger seats. I have continued to call the mgr. Ken for another proper key and have not had it replaced yet. This was the worst experience I have ever had with a company. There were other customers there who were also upset and complaining. This franchise should be shut down and I do not believe that my vehicle required the amount of work allegedly done and certainly not at the amount I was forced to pay in order to get my car back.

10 months later, (the truck did sit for 2 months while I was at a friend's for the summer) I was driving from CO to MN, fortunately I wasn't far from my destination, when all of a sudden I had a loud vibration when taking off in first. Then it moved into second. I was hoping to make it to where I was going as it seemed okay once I got into high gears. In doing 65, I first smelled raw oil, like going past an oilfield and there's none around. As I pondered the smell, I lost all gears but 4th.

I limped into the next town and called the original shop. I said it was still under warranty, but Steve said they had to look and verify it wasn't something I did, and could I drive it to the next major town, which had an AAMCO. In 4th gear, towing a 24' trailer, I did which burned up a lot of clutch. They rebuilt it and I had them install a new clutch while they were in there. Now it has a vibration in 4th, I brought it to the original AAMCO (which did the second rebuild, the other shop shipped it to them) and the mechanic said it felt normal to him. When I asked about extending the warranty, they said it was caused by a seal failure. I replied what happens if I get another (a one in a hundred fluke they told me) seal failure, I'd be stuck. They said I wont get anywhere with such an attitude of which I replied I didn't get too far with their rebuilt transmission.

Now I have no confidence in the tranny as I travel from show to show for a living. The tranny had 8000 miles on it. I asked them if they have such confidence that this rebuild is good then they shouldn't have to worry about re-warranting it.

While the car was there, Nick and/or Tim kept in touch regularly with us updating that something is still not right; they are waiting on parts from California. They will not give the car back until it is "perfect". Finally on July 1st we get a call. Car is ready, its "perfect" We pick up the car, they run it through the car wash, everything is great. No charge for the last month it was there, no receipt, but the car is now "perfect". We take the car from AAMCO to FDU (where my son/husband work) that is maybe 2 miles away, no highway, same town, actually same road. The next day, my husband moves it from one parking lot to another within FDU at about 9-10am, my son gets in it for lunch at 12 noon and the car is dead, completely dead. We are now fed up with AAMCO and tow it to a local mechanic. He has it sitting for 2 weeks, never looks at it.

The frustration now is overwhelming. We have it towed again to VW in Fairlawn and less than 1 day, they diagnose blown engine that will cost $8,000.00 to fix. My husband goes down to AAMCO and Tim advises ok, let’s see what we can do, maybe give back $3500.00 and take the car, but he will have to check with Nick. Nick was not in at that time, a few hours’ later Nick calls and states that they had nothing to do with the engine it was "perfect" when it left AAMCO and that 1500 miles were put on the car since the first time they saw it in May. I then wrote to AAMCO main headquarters and they advised per Nick the car had 1500 miles since the first time they had it and they are not responsible for anything. It seems there are 1500 miles on it since May 7 that is true.

From the day my husband drove it out of that shop on July 1st until it died there was less than 5 miles put on it. We went back to AAMCO August 25 to get a receipt for everything that was done on that car the last time it was there. The worker who helped me would not give me his name, he advised Tim was not in (I saw Tim myself, it was him, my husband described him to me. He has very distinctive scarring on his face) He also advised he did not find anything regarding our car in the system. Only Nick has access to that info and he was not in. He did advise that he remembers the car and he saw no signs of engine problems and he drove it himself. My son is 18 years old; he has that car since April 2009. He paid for it himself $5,000.00; paid his own insurance and paid it all the time that it was at AAMCO (it is very expensive).

It seems that the car was at AAMCO for 6-8 weeks in total. I did not go back to AAMCO because I felt the worker was lying to me about the computer issue, because Tim was standing right there and chose not to acknowledge me in anyway. I believe this is a sign of guilt on their part. I believe that they either misdiagnosed or fixed something that did not need fixing. I believe they knew there was something wrong with that engine and I think we should be refunded. This car is now a total loss to my son. The problem we originally brought it in for was never fixed and they assured us the car was a great car, worth fixing and everything was "perfect" except the transmission. I did look up AAMCO on the Better Business Bureau website this particular location has an F rating.

And he said that I have to authorize him to take a part in order for them to tell me really what’s wrong for 99 dollars (his exact words). He did not say four hundred ninety nine to take a part and no estimate was given as to what repairs they would do. Little did I know that they took the transmission out, tires, etc. I found this out the following morning (8/20/10). Then, he told me the total repairs would cost me $3,740.00 plus tax, and would work with me so he would give me $150.00 discount.

I thought for a minute. Then, I told him I didn’t have that kind of money at the time. So, he said, “You can borrow from your friends. Have them charge it to their credit cards. Then, you pay them in return or we can finance for 6 months good as cash.” I asked my son to pick up the key. My son called me and said, “Mom the SUV has no tires.” Steve told him they couldn’t put it together until Monday (8/23/10). So, the big trouble came in when I called him. He said it would cost $499 just to take it apart then another charge to put everything back. And on top of that, he said the SUV had to be towed because it couldn’t be driven.

I drove the SUV to their place. It was not stopping or anything, just the "engine lights on". Now after they touched it, I cannot drive the Lexus anymore. In short, they have to fix it and I have to pay them $3,740 plus to get my SUV back. I told him I'm willing to pay them $99.00 as they said over the phone and put everything back as it was when I dropped the SUV. He said it was not possible. I need help because this guy thinks I'm a woman and a single parent. And he probably thinks that since I'm Asian, I don't know better so he can tell me and forcibly make me have them do fix my SUV.

Said he already had taken the transmission out! Had already ordered parts for my truck. (For his mechanic to have). He said I verbally agreed to sell it to his mechanic and therefore had the right to take out the parts that were damaged. No money was exchanged, no agreement was signed, not even a handshake. Christian did not have my permission to take out the transmission.

When I requested the truck back the same afternoon, he said he didn't have time to put it back together. He was very angry, said I had moral issues and that I should stand by my word. Threatened if I filed a complaint I would have to stand before a judge and put my hand on a bible! Well, bring it on. I did not sell my truck to him over the phone, I did not promise anything to him in writing or otherwise, and I especially did not give him permission to conduct unauthorized work on my vehicle. I currently am waiting for my truck to return to me after his mechanic puts it back together as he found it. I have no way of knowing at this time if Aamco has caused more troubles that originally diagnosed. I was without my vehicle one solid day, because he sent his mechanic home and did not have time to return it to me the same day.

Today, 7/26, they claim they need to disassemble again with no estimate on when I will get my car back. They claim to be willing to pay for one day's rental car. I want a rental car until they can deliver my car to me. They have already charged my CC $2,875 and I don't have a repaired car. They charged at least $1,400 more than original estimate without a signed written estimate andcomplete isolation without a rental at their expense.

The next day, I did not get a call from Sam to pick up my car so I called him, again very convincing that my car was an unusual car. It had a far more sophisticated engine and it requires longer time to get it done and it should be ready the next day, instead. Now, the car is in the shop for 2 days, I need it to drive to work. I agreed and he kept the car, the next day I called. He told me it was ready and fixed, no more check engine light. I picked the car up and drove to work, about 48 miles. On the way back, the light came on!

I called Sam about it the next day, he told me “I was expecting for the light to come on again”. When I asked him why and how come I paid $446 expecting the light not to come on, he again told me “it is high performance engine in the car, it is not easy to fix”. I told him to fix it and I did not care about the engine, I have paid $446 and don't care how he fixes it! I left the car then went to work. The next day, I did not get a call so I called instead, Sam again told me there were more issues and an additional $219 should take care of it, again red flag!

I was now angry and desperate to get it fixed. I told him that I did not want to pay twice for the work he had already done and if he failed to get it fixed, it was his problem and that he was not acting professionally. He told me that I was to pay wherever I take the car so would I not pay him here so he fixed it. He found out from the manufacturer what the issue is now, he will fix it and it will cost me parts and labor.” I again agreed, Sam assured me it would be ready the next day. Now, it is 5 days since I took the car to AAMCO for free diagnosis, thank you Ron ****!

The next day Sam called, I picked up the car, no light, so I went to work, and this time before I arrived to work the light came on. Now I am angry as hell, I called Sam, this time he would not take the call, I was told he was with a customer test driving a car so he would return my call, needless to say he did not. I called again this time, he was out of the shop so I drove to the AAMCO shop. Sure enough, Sam was there. He told me to leave the car and he would look at it when he got the chance. I told him that I needed the car for the weekend as I work over the weekends. He told me that he would call me. I reminded him that I have been the one to call and chase him for information and that I am annoyed and will not pay again, not even a cent now. It is his job after $665 to get the job done right!

Now, it is Monday 7 days and 3 trips and 2 payments to get it fixed. I picked up the car Monday in the afternoon, Sam would not even look at me or talk to me, his wife handed me my keys. I got in the car, the check engine was on the car. I started to shake idle roughly, stalled, when I wanted an explanation, Sam turned to me and said “You are rude. Take your car some place else”. Needless to say, I was angry and let him know and told him that I would contact AAMCO Corp. and get this resolved and contact the State Attorney General. Sam laughed it off and dared me to do that.

I did contact the AAMCO Corp. where I had to deal with an automated system and on Wednesday, finally I got a call from an inept customer service person, after telling the store and faxing the 2 bills with 2 different dates on she wanted to know “What is exactly your complaint?” Now, I demanded to talk to her supervisor, she referred me to a mail box where I did not get a call back, not even a follow up. I called her back, she informed me that Sam would have fixed it if I were not rude. I told her Sam refused and told me to take my car someplace else which I did and they were working on it as we speak, then she told me “ok, then there is not anything I can do for you, your car is in the shop". Folks please do not go to AAMCO as they are not professionals, both at the corporate level and at the franchise level.

Now, less than 10 months later, the car again has transmission problems. In fact, my nanny was left stranded on an open highway, unable to drive more than 50 miles from home. AAMCO of West Palm towed the car 50 miles to its location from Weston, FL only to tell me, "Oh, we just looked into it and you are out of warranty."

I had driven 13,770 miles since the transmission was originally done on the 25th, but less than 12,000 when they fixed it the second time. They called me to offer me 'another deal' of not charging me more than $1,600 for the third repair in less than a year and they would go ahead and throw in an extended warranty for 18 months this time. Yeah, right, like I am going to give them another dime. They have no idea what they are doing there and Jimmy, who has only been working there for the last week, says that he wasn't the one that did the repairs so I wasn't giving him very much room to argue. Unbelievable.

Buyers, beware at this joke of an establishment. They are **-poor mechanics. Never take your car even to a place that has a national brand identity. AAMCO is a franchise so each guy is out there to make money as cheaply as possible. Take your car to a real mechanic and never trust anything they tell you!

I discovered from Chryler/Dodge that the car was fully covered under warranty and that I needed to get the car to the nearest dealership. I called AAMCO immediately and asked them to stop with the repair that I needed to have the transmission back together and towed to the dealership. They told me that the transmission could not be put back together for at least three days-- Wednesday, Thursday and Friday. They told me the car would be completed Monday, July 19th. I called today at 2:30 pm and was told the car will not be ready for another 2 days -- Wednesday, July 21st, and that was a maybe. And they accepted to be paid for this service after 6 days of holding the car. Stanford/Kevin are not credible and just kept stalling to get the car back to me because I declined the repair of the transmission. This is a very unfair practice. They are thieves.

AAMCO is a shady business and I will never deal with them again. Now, I have to give them the car again and they don't know when they can get to it. It's like I don't need a car to go to work or attend to personal business. Customer service said that they won't cover rental. I'm ready to let it break and have them tow it; steamed in NC. I spent money for rental car the second time they looked at it.

Then they try and fix the transmission because it was leaking and left all sorts of mess in the transmission, afterwards. I took it there 12/18/08 and it took them until 12/23/08 to fix the car. All the while, I was dealing with their horrible communication skills.

9,000 miles later my transmission almost blew and if I hadn't catch it in time and taken out all the substance that was left in it. Gasket pieces and metal shavings were clogging the filter. By the way, the gasket for the filter was put on backwards! All I can figure is that it is the only reason it lasted so long so thanks for messing that up?

All I had done was the replacement of the radiator and transmission flush/filter/refill, which all cost $500! Needless to say, these guys are a joke with regards to professionalism and work ethics. Do not go there. This was on an Automatic 2001 Plymouth Neon.

On 7/8/10, Randal says the truck is overheating, however it was not when I dropped it off. The truck has never overheated even when the original transmission went out. This company has taken my money, inconvenienced me and my two children 1 under 8 months old by immobilizing me over the 4th of July holiday as well as the week days I have to go work. I have no other means of transportation and have had to miss days off of work due to their negligence.

I went to pick up my car the following day and was told there is a charge of $89.00 plus tax for the inspection. I didn't think anything of it, although the person at the front desk never got back to me regarding the promotion that I inquired about from online. However, as I was waiting in the store to speak with the supervisor, someone called inquiring about a free "Trans Scan." The gentleman at the desk yelled over to his supervisor, "Do we honor free Trans Scans?" The supervisor then beckoned for him to come over towards him. At that moment, I realized that I was not supposed to pay for such a service. I just felt that knowing the cost that I am on the verge of incurring to fix my car, the supervisor would still try to have me pay for a service that is supposed to be free is beyond me. No conscience!

Are these the kind of people who represents a reputable company such as Aamco? I would like to be reimbursed for what I was wrongfully charged! The economic damaged that resulted is that I paid $89.00 plus tax for something I should not have. As far as Aamco is concerned, I would never recommend nor use them if this is the kind of people they consider as employees.

My impression was that this was something they could repair and that I did not need a new transmission. No mention was made that in removing the transmission it would be damaged. I agreed to the test hoping for the best. The next day I received a call telling me I needed a new transmission. The woman explained 3 options, from $900 to $1500 with different warranties to replace the transmission. I explained that I did not want to spend that much money for a car that old. I asked about the modules and sensors that I was told could be the problem. She just said that I needed a new transmission. I decided not to have any work done.

She said that she wanted to let me know that the transmission may not work when it is put back into the car. I could not believe what she said. I explained to her that I drove the car in and I expected it to be in the same condition when I picked it up. She said that it was like an egg; once you crack it open, how can you fix it? I explained that it was not a living thing. It was machinery and I expected them to assemble it back the same way it was removed. She was telling me of seals that are damaged when you remove them.

I told her that it was unacceptable that it was never explained that in doing this test, the transmission would be damaged. If this was told to me, I never would have agreed to do it. I asked who else I could speak to. She said that she was the manager. She said that I would be called when the car was ready. When I didn't receive a call, the next day I called. They said it was not ready. I asked when. I was told maybe tomorrow. Subsequent calls resulted in the same answers. The car was not ready until Monday the 14th. They had the car for 6 days to put back the transmission.

When I picked up the car, I was told that it was driving with no reverse as expected. All I received for my $295 was a receipt showing that I declined service. There was no printout of what was wrong with the transmission or what testing they had done. The car was driving forward when I pulled out of the AAMCO parking lot. It seemed sluggish but it was driving. After driving 2 blocks, the car started to make a growling noise. It was not that loud at first. It continued to get louder with each block. I was able to drive the car to my home. My son was following me home. He did not know I was having any issues with the car.

The next day I happened to check the transmission dipstick and it was dry. There was no indication of any fluid. I looked under the car and did not see any leaking on the road or the transmission. I called AAMCO to let them know that they did not replace the transmission fluid. How could that happen? All I received was excuses that my transmission was leaking anyway. How? There is no mention of it on any paperwork. There were no diagnostic testing results. The one thing that didn't leak on the car was the transmission. This caused me $315.00 for a test with no documented results. The car could not be driven. I sold the car as-is for $300. This was the best offer I received. The buyer was advised that AAmco damaged the transmission.

Finally, he tells me $3K; my car needs a new transmission. I said forget it, I'll just trade the car in - it's not worth fixing. Well, Dave explains, it will be between $500-$750 just for the diagnosis. What!? He'll need to check with his boss to see which amount will apply - they had me now. (I later learn from others on-line that this is how they get you.) I said there was no way I wanted to put that kind of $ into this car - but he eventually told me, well, maybe for under $2K, I can get a rebuilt one. It comes with only a 90 day warranty, but he'll let me know. I felt pressured into this option as I was already $750 in the hole - for $1,000 or so more it will be fixed, or so I thought.

Then, it took nearly 2 weeks to get the work done - for which Dave, the customer care professional, NEVER called me once; I needed to repeatedly call them for updates. Also, I had to pay for rental cars this entire time as well! I finally get my car back and pay $1900! Three days later, transmission fluid spills as I exit the highway and the car stalls again. Another tow, at my expense as they do NOT cover this, and they again take a full 24 hours to tell me one of the hoses came loose. Never an apology, I go and pick up my car a second time. Another week passes and the car stalls twice in the rain. I bring the car in and leave it they say nothing is wrong.

Additionally, they tell me they will look, but any repair will cost more $ as this was separate from the transmission. I explained the car never did this before in the 9 years we had it, you took the car apart, it rains, it stalls, and it’s obviously related. We'll see, he says. Another rental car, of course, more headaches, etc. I get the car back and they say they saw nothing wrong. I sincerely doubt they even looked at it, but low and behold, the stalling continues. This time in a blizzard on a highway. I'm stuck and eventually make it to another garage. The new mechanic explains that a wire was left loose underneath the car when they put the transmission back together. I ask if it was a direct result of Aamco's work, he said it assuredly was, but I'll never prove it. They explained that when it got wet, it stalled the car. I pay another $500 and the car is finally repaired. The whole ordeal, with rental car and extra repairs, costs me $3250. I asked for Dave's Manager at Aamco, Mike, to give me a call, Mike never calls. The entire experience was exhausting, had me miserable and wishing I had never stepped foot in Aamco's door.

He then told me it needs to be replaced. He would get a junkyard transmission and call me back. I had to call him after three days now into the New Year. It is going to cost you about $1500-$1800 with 3 months warranty; every time I called it changed. Then it was not ready in another week. I finally went there to pick it up and was treated with such disrespect as a consumer and it’s still was not ready. Paid $700 to him and finally on January 21st, I went to get the car and it was ready. A few days later, I brought it to my local mechanic. Transmission is leaking; said you should bring it back. Then I get a call from Jose demanding payment. I advised him it is not fixed; he then called me names and told me he was “god.” I can’t bring my car back for him to tell me he would charge me again. This place is a scam. They do not know how to fix cars and I would not recommend my worst enemy to be treated the way I was.

I contacted customer service Anna **. She told me the car would be fixed at no extra cost and I picked up car two days later. It still has the same problem until this day, 6/12. I stated I wanted a full refund or take the car to another service center. My patience has run out. I’m waiting to hear from them Monday 6/14. Same problem I was having when I took the car there the first time. No change! But they have my 440.00 dollars. What did they fix?

I told him again. He told me the price now is $250.00. I said, "no way, you told me $130.00 on the phone". He did a lot of double talking, and said the price is $250.00. I left. They are liars. Stay away from AAMCO at Queens Blvd., Queens, NY. I wasted a whole morning. He told me one price on the phone, then after waiting two and a half hours of waiting, the price doubled. Who is paying me for my lost time.

I think that is a rip-off, but still went ahead and paid the said amount in cash and checks. I was told that the car will be ready by next day afternoon, and on repeated calling, they keep pushing it to 1-2 hrs and finally told me that I can’t have the car until they finish fixing it, and there will be no time limit. It can be 1 day to unknown no. of days. This is really unprofessional of them and really bad customer service. I am really disappointed as I have to keep renting a car for unknown no. of days. So far I have paid $1400 in cash and $450 in the form of check. And I have been renting the car for almost a week. This has caused a stressful situation for me and loss of work for 2 days.

Tommorow I'm going to take my vehicle to Ford and have to miss a day of work and possibly more depending whether or not they can diagnose my vehicle's problem in one day. I do not know the physical damage yet, however, my vehicle's ability to change gears has gotten worse. I can't drive my vehicle.

She told me on Friday night, 5/21/10. I had my fiance, Kevin, call the shop on Saturday to see what type of work had been performed on the truck. The shop told him that the transmission was already taken out of the vehicle but no one else had any information on it.

I called AAMCO on Monday and left a message for Kevin **, the lead technician (and part owner) to give me a call back. I talked to him quickly and asked him to send me a quote on the work that he will be doing. I got a quote for $2400+ with a reconditioned torque converter quoted. I called AAMCO later on but Kevin was not available. The technician I called then told me that the rear leaf springs were going to be replaced and gave me a quote for over $3000. I told him that the leaf springs were not quoted and told him to not do any more work on it since I had not approved it.

I finally talked to Kevin on Tuesday night and I told him that I am the owner of the vehicle and did not want any further work done on the vehicle since I did not approve it. He told me that he had a signed contract from my mother and that he will not release the vehicle without at least a payment of $958 although it was not repaired. I told him that my mother did not own the vehicle and had a slight stroke and therefore was slightly impaired. He told me that it was not nice to talk about her that way. I told him that it was just a fact. He told me that I should not "play that card."

He told me that I was making a huge mistake and told me not to make a knee jerk reaction. He gave me the impression that he was talking down to me. We were both a little heated up after the conversation and he told me that this was the end of the phone call. I had my fiance turn on the speaker on the phone during the latter part of the phone call and we had the phone a little ways from us. I was still reaching to turn off the phone when I heard him call me a "stupid ** ** and damn" as he turned away. My fiance and I heard the first part of that comment very clearly.

This is very upsetting. I do not want to deal with this person and would like to get my vehicle back. My mother went back to AAMCO yesterday to get her house keys back with my son and Kevin ** told my mother and son that he wanted to be paid $1300 and will have the vehicle towed if I don't call him today since it is taking up space. He told her that I am responsible for the storage fees. He made a point of telling my son to tell me that.

My mother also asked him what could be done about the truck. He had told when she dropped off the truck that he would "work with her" on a payment plan. She asked about this yesterday and he told her that she would have to pay him the $2027.83 plus about $60 in taxes to get the work done as quoted in full before getting the truck back.

I did fill out an online complain with AAMCO last night but have not received a response yet. I used the same email address listed in this complaint today.

He refused to do what we asked and it wound up costing my 64-year old mother almost $3000. When the warranty company came to look at my mom's car, they found three badly burned clutches out of 20. The warranty company wouldn't pay for it. The warranty company explained that out of 20 clutches, three don't burn to a black crisp, with the other 17 being pristine. Rick admitted that somehow three clutches got mixed in with my mother's from another car. Needless to say, my 64-year old mother wound up paying $3000 for something that wasn't necessary and had to pay for a rent a car until they fixed the car. The warranty company sent me the pictures they took of my mom's car and all the clutches. They explained everything to me and how this is a consumer complaint. This man is taking advantage of my mother, which I already knew when he wouldn't just change the fluid like we ask.

Today, we took the car back because ever since we got it, the car has been banging into gear. So, if the clutches weren't bad, they charged us to change them anyway. He didn't give my mom a paid receipt because she had to make three payments to him for the excessive lube job he gave my mother. We couldn't take the car in upon the 10 day inspection as requested because my mother had wrecked the car. I called Rick and explained that the car was in a different shop. The person didn't have insurance and my mom would have to pay for all that work before we can take the car back. The person who hit my mom didn't have insurance so right after getting the car back she had to put out another $5000. My mother went into Rick's AAMCO today to have them fix the transmission since it never banged into gear before we got it back.

To me this means that if I could not afford or chose not to have the repairs done that they would put it back together and I would go to plan B. This was not the case. I was told that to reassemble the transmission that I would be charged over $1500 with no guarantee that it would even work and that I might have to have it towed away. The price to repair the vehicle with a rebuilt transmission would be $4881.32. So I did not have much of a choice. I had to take money from our retirement fund to have the repairs done. To add insult to injury the total on the invoice was $2881.32. When I questioned, this Ben told me that he had made a mistake and redid the invoice with the total change to $4881.32. They would not take a personal check so I had to get a cashier’s check to pay for the service.

The service manager was cordial enough but I felt like he should have informed me up front that I would be charged extra to put the transmission back together if I did not want to repair it. I will never use AAMCO transmission service again. I had to take money from our retirement fund which we have been trying for years to build up to the point that we can retire.

Anyway, my Ranger is in the AAMCO shop until March 4--almost two weeks. I did not get a phone call from AAMCO that my Ranger was at the shop, so on Tuesday, February 16, I called Ms. **, the owner/operator. She glibly tells me that yes, the vehicle is there but she has no idea why. Now, my daughter gave the tow truck driver my name, phone number and explicit instructions about what had gone wrong and gave the tow truck driver all the parts. Three times, Ms. ** called me requesting to talk to the person who originally worked on the vehicle. Now, AAMCO shops are supposedly run by professionals, right? They have manuals, right? Don't you think they could have figured out what was wrong? But I get ahead of myself.

On the third day my vehicle was at AAMCO (Wednesday, February 17), I decided that I need to walk into the shop to put a face to the voice on the phone. And, in California at least, repair shops are supposed to provide a written estimate before any work is performed on the vehicle--at least the first time. After the first time, the shop can get verbal consent over the phone. Ms. ** did not ask me to sign an estimate! She told me the shop is so busy my vehicle won't be looked at or possibly worked on until Thursday, February 18! Now, I live on a fixed income and can't afford to rent a car so I'm walking--good exercise but not in the rain.

Finally, after Ms. **'s third phone call to my daughter's boyfriend, the boyfriend and my daughter went to AAMCO (before the vehicle is worked on) to try to get AAMCO to understand the problem. AAMCO finally tears the transmission down to the tune of $600 (for tearing down and putting back together). No estimate is asked to be signed. Ms. ** does call me and tell me the charge is $600.

Later, Ms. ** tells me several items need to be replaced and offers me a "repair" for $1,600 or a complete rebuild for $2,500. The repair is guaranteed for 30 days; the rebuild for 12 months. Being on a fixed income, I chose the repair. On March 4, Ms. ** calls to tell me the repair is complete but the check engine light is on and the vehicle needs to go to an electrical repair shop. She even tells me that if I had chosen the $2,500 rebuild, the electrical repair would have been included.

I make arrangements to have an electrical shop check out the vehicle. It takes from March 4 until March 12 to get the electrical repairs completed--some harness wires weren't completely connected. Interestingly, Ms. ** told me when I picked up the vehicle on March 4 that AAMCO had changed out the "harness" to see if the "check engine" light would go off. It didn't, so they reinstalled my original harness. Now, the more than a week that the vehicle is in the electrical repair shop is eating into my "30-day warranty".

I don't drive the vehicle very much. However, on March 16, I needed to drive the vehicle on the freeway. The vehicle would not go into overdrive. I immediately got off the freeway and took the vehicle back to AAMCO. After two days, AAMCO calls me to say all that was needed was a band adjustment. In other words, a "transmission specialist" did not perform a "test drive" of the vehicle after it was at the electrical shop.

On April 3, I drove the vehicle round trip to San Jose. I noticed a burning smell. Upon looking under the vehicle, I see a liquid dripping onto my catalytic converter. I know enough about cars that I know this is transmission fluid. April 3 is a Saturday, and AAMCO is closed. I did call and leave Ms. ** a voice mail. I take the vehicle back into AAMCO, at which time, Ms. ** tells me I have an oil leak, not a transmission leak. I told her I'm getting a second opinion on this. I took the vehicle to my regular mechanic who inspects the underside of the vehicle and tells me there is no oil leak but a transmission leak.

He even shows me the transmission fluid all over the transmission pan and leaking onto my catalytic converter (which I already knew). I faxed my mechanic's report to Ms. **. She claims this is a bogus diagnostic because it was not performed by a "transmission specialist." By this time, I'm really infuriated. Ms. ** is sending me around in circles. Thank goodness, I put the $1,570.01 on a credit card so I dispute the charges.

Just for good measure, On April 28, I take the vehicle to another transmission shop for diagnosis. The shop finds transmission fluid all over the transmission pan and leaking onto my catalytic converter. The mechanic says the pan bolts are not tight and that the pan seal is silicone, which disintegrates when it comes into contact with transmission fluid. Another type of seal is needed. He tells me to drive the car a few days and bring it back.

On May 4,I take the vehicle back to the shop. After several hours, I return to find my vehicle racked. The shop owner takes me into the shop area and shows me where the transmission fluid is leaking from the front main seal. There is quite a puddle of fluid on the garage floor. The shop owner says the seal needs to be replaced and the proper pan seal replaced. I report this to Ms. ** by fax. I am so angry by now I can't even talk with her.

I contacted the Better Business Bureau (BBB) about all my problems. I also contacted the CA Bureau of Automotive Repair (BAR). Ms. ** has the audacity to be untruthful and distort facts in replying to BBB about my complaint. I haven't heard back from the BAR. Anyway, not being able to trust Ms. **, I am taking my vehicle to the other transmission shop on Tuesday, May 11, to have the botched repairs taken care of. It will cost me another $800 to $1,000. Thank goodness for credit cards.

After the month, I picked up the car and paid him the rest of the balance- a total of $680. The next day, I had to take the car back with the same problem. He kept the car one more week. After 2 weeks, the car had the same problem. I called customer service headquarter and spoke to Mr. Gregory, tel 610-668-2900 ext 317. He recommended to take it to another AAMCO store. I took the car to AAMCO at 9880 Pines Blvd. Pembroke Pines Fl 33025 tel 954-438-4111, Tony was the manager.

Tony kept the car for two weeks and after two weeks, Tony called me that the car was ready. The same day I noted that the transmission still have problems. Meanwhile my daughter, the owner of the car and a college student, has been without a car for 2 months and a week. I called Marc and explained the situation and asked him for my money back in order to take my daughter's car to the VW Dealer Shop, or I will have to take him to court. My question is, how can I start the process in to take AAMCO Transmission to court in order to get my money back?

I told Chris to go ahead and do the replacement and flush the transmission. At 5:00pm, I called to check the status of the car and they said they had not received the parts as of yet and they would have the car ready on May 1st 2010 in the morning and I told them that would be fine. Chris called me at 11:00am on May 1st 2010, and told me the car was ready for pick-up. When I arrived to pick-up the car Chris informed me that they still could not get the line loose so they removed the rubber section on each line (Chris told me at that time the rubber lines were leaking and needed to be replaced anyway). I then told Chris that the only reason I agreed to replace the lines is because that was the only way they could flush the transmission.

Chris at that point told me I wasn't listening and that was not what he said. Chris told me he would take $25.00 off the total job so I asked Chris if he had credited the cost of the new items that were not used and I asked for a copy of the invoice for the materials purchased. He told me he was not going above and beyond to give me that and at that point I had no choice but to pay for the repairs or lack of repairs. The motor and transmission had just been replaced and the car had been driven 150 miles with no leaks. I have contacted my bank to dispute this charge do to the deception on their part. In closing buyer beware when dealing with these people.

I called on Friday, April 23, 2010 to find out what the reasonable expectation for the return of the vehicle was and was told Wednesday, April 28th. On Wednesday when I called, I was told they were working on it. On Friday, April 30th I called and requested a rental car as the vehicle was still not ready. Terry tried to accommodate me; however, Fred, the owner told him no to the rental car.

I called Fred directly to find out why a rental could not be provided as I have waited over a week and a half for this repair. Fred was rude and said he did not have to do anything for me. He did say that if the vehicle was not ready by the following Tuesday, he would provide a rental. I do not think that it should have taken 8 full business days to repair this transmission. My feeling is that I was pushed to the back of the line because this was a warranty situation. I have had to get up every day and take my husband to work, then drive to the park and ride to ride the bus to work. My husband then has to walk to the park and ride, get his vehicle and come and get me from work. My work schedule has been adjusted and I have not been able to work the normal hours that I am accustomed to. A few days would have been acceptable, but not 8 full days and still no vehicle back.

They kept the car for a week before I got a call saying that it was going to cost $2400.00 to rebuild the transmission. I was floored and spoke to the customer service manager, Andy. I explained to him that this was not what I was told and that I could not afford $2400.00. So I said I will just come get the car or have it towed. He then suggested that he could get me a used transmission and it would cost the $1700.00 and that I would save some money.

At this point, I am feeling like I can't trust these people, but I really need to get my mother's car repaired, especially since she's just letting me use it until my van was repaired. He assured me that a used transmission would be just as good and that they dealt with a company that provided them with an A-rated used transmission. He said it would not have the same warranty as the rebuilt which would be for 6 months or a year, but the used transmission warranty was good for 3 months.

I was not comfortable with the 30-month warranty, but because I trusted his word that it would be no problem (and these where his words exactly), I went along. A few of my friends and family said that was a lot of money for a used transmission. The transmission cost $725.00 but the labor was $800.00 plus tax brought the total to $1696 and change. I saw the breakdown on my receipt, when I went to pick up the car a week later. It took two weeks, maybe even longer, before they repaired my car.

The day I paid for my car and drove off their lot, I got about 3 miles away before I felt the transmission pulling and skipping. I called because I had to go to work and needed the car. It was still drivable, but I had rented a car already for a week and could not afford to rent another. All this expense was coming out of pocket. Andy told me to bring it in, and they would check it out. Well, I had to wait until I had another day off from work before I could do this.

I took back on the following Tuesday, and the general manager Sing test-drove it. He felt the pulling and said it was a low-throttle pull, whatever that means, so I could bring it in and they would get another one since it was under warranty. I said OK. I took the car in. They called me 4 days later and said they called and the company they got the transmission from would be sending them another but it would cost me $800.00 for the labor. I almost passed out. I said there is no way I should have to pay for labor all over again on a part they put in my car that was obviously bad when they put it in, especially since they, themselves, supposedly test-drive all the vehicles. This is what the warranty says on this huge board in the office. How can you charge me labor on a vehicle when the same day I give you $1700.00 for labor and parts is the same day the labor and the parts are faulty?

This is appalling and a total ripoff. The customer service manager Andy said he agreed but he would see if he could work something out with the people he got the transmission from. He said maybe they would eat the labor or some of it. OK, I said, He called me again about 3 days later and said they would take $200.00 off the labor, but I would have to pay the additional $500.00. Again, I said that is unfair practice and false advertising, because if my car was test-driven, they would have never let me take that car off the lot with a problem after paying them $1700.00. This is obviously a lot of money for me.

I work two jobs to maintain my life and help my mom and my developmentally disabled son. I feel so violated and so defeated, because this is a giant compared to the resources I have available to me to fight this issue.

I asked the general manager for their corporate office number; he said to dial 1800 go AAMCO. I called this number. This was just a number to give the local address and info on the AAMCOs in the area. Again, I'm so angry with the people and the company. If this is what AAAMCO is representative of (for ripping of women and the elderly), there should be a lawsuit against this kind of treatment. I disagreed with the charges, but I need my car. I wrote one check for $200.00, and they said they would not release my car, unless I gave them $500.00. I said I paid you $1700.00 and left your lot with a car still not working. Why should I pay again when I don't know if the car is properly now?

Then I asked what if this transmission does the same, am I going to have to pay labor again for it to get right? The customer service manager said no and that they would take care of it if it happened again. My question was why they didn't take care of this time. I should not have to pay for a car that was not repaired properly from the beginning and was reported the same day I picked it up. He assured, "Karen, you wont have to worry about it."

So I wrote another check against everything in me for $300.00, and sure enough the day I left that shop, the car was doing the same thing. I put a stop pay on the $300 check, and I called AAMCO back. I spoke with Andy. He said I'm just a mouse and that I'm not the owner. Basically he agreed with me and was sympathetic but had no answers. I said I will not bring my car back there and that I would contact someone in corporate.

Frankly, I want my money back or my car repaired at no additional expense. I hope whoever gets this will take interest enough to contact me and if possible, help me with this situation. This is highway robbery, and such unfair treatment to me, the consumer. Please, please help! As a result, I am still driving this car. it jerks from a stop position to accelerate. My real concern is when I travel the highway to get to work, what if my car stalls or doesn't change gear fast enough? It could cause an accident.

After 2 weeks of not hearing anything, I called them only to find out that during a test drive, my engine overheated and they blew the head gasket. So it was going to take some time to re-seal the engine. Another 2 weeks went by without hearing anything from AAMCO. So I called again. They were expecting my heads to come back from getting re-surfaced that afternoon and they would have it back together the next day.

Over the next 3 weeks, I gave weekly calls to get the status. They still could not get the code to clear. So each time I called, they said they have 2 or 3 different things to try and they would call me. By week 8, I had lost all my patience and needed my vehicle back. So my weekly calls turned into daily visits to raise my concerns in person about getting my vehicle back.

We had been leaving messages for the owner to contact us for the last 3 weeks, and we never received a call. Finally, I simply said that I will pick my vehicle up the following Tuesday whether it's done or not and that if the owner has an issue with that, he can contact me and "Oh by the way, if the problem is not fixed when I get there, I'm not paying them a penny."

So I showed up that Tuesday during my lunch to get it, and my van was in the shop for the first time that I had seen in the 2 months, hood up and 3 guys standing around it. They asked me for the rest of the afternoon and to pick it up after 4pm. I showed up at 4:30pm to get it, and lo and behold, it's still in the shop with the hood up.

At this point, the owner was actually there; and I got a chance to speak with him about my van issues. He was extremely humble and honest with me. (I felt like he was being honest anyway.) He said he wanted to call an expert in that might be able to fix it and to give him 2 more days and that if it's not fixed, he will give it back to me at no cost to me.

So the next afternoon, I called to let them know what time I would be there the next day to pick it up. He said they were done and to pick it up at no charge; they didn't fix it. I told them that I couldn't get there before they closed, and they said they would leave the key in the vehicle and lock it up and I could get it that evening. I showed up about an hour after they closed. The van was wide open, window down, and no key under the mat. So I stuck my spare key in and drove it away and have not contacted them for the key.

When I got my van home, I did a quick visual inspection of it; and it turned out they did about $1500-2000 of damage to my paint, including a very large scratch on the back liftgate that went down to the metal, and there were many chips in the paint of my driver's side front clip (which is where they were doing a lot of the work.). Also, the interior was completely trashed (driver's seat and rear cargo area where they were storing my vehicle parts), not to mention the inside of my van smelling like oil, grease, and sweaty mechanics.

After they were done with the test, they said the engine light was on because of unplug/loose purge plug and vacuum. Then, they re-installed it without any charge. This time, I paid for $133.44.

After few days, the engine light went back on. I went back to AAMCO on 4/19/2010 to check it and came back with the same code. They redid the test and said that the light was on because of the failed evap bypass solenoids. This time, they asked for $173.00 plus taxes.

I called AAMCO on April 12 and set up an appointment on that Friday (4/16/2010) for replacing the solenoid. However, the next day, I went to AAMCO in person again, because my muffler was falling out and the whole resonator assembly pipe with muffler need to be replaced. This time, they gave me the price of $365.00 plus taxes! I asked the manager why the muffler would fall out, and he said that it happens to every car, especially to old cars. I bought what he said, but I hadn't made up my mind for this expensive replacement.

I went there on Friday (4/16/2010) to fix the evap bypass solenoid, which costs me $184.68 total. After fixing the solenoid, the manager told me that the hood latch was loose (He said it is because it's an old car again.) and needed to be replaced. I asked him how much for fixing that, but he told me that he didn't have this part. Then, I asked him if it was safe to drive. He said that it was safe to drive because it had been like this. Well, I am a girl who has no idea about the car and I don't know if the car hood has been loose like this or not. Therefore, I believed what the manager said because mechanics should know the cars better than I am.

That night, I was driving 70miles/hour on the freeway; the car hood got loose and hit on my windshield. I was able to pull my car at the side immediately because there wasn't a lot of cars and I was driving on the right lane. However, the hood was twisted so badly and couldn't cover the engine or close at all. I called the towing company to send my car back to my apartment. AAMCO on High St. didn't open the next day (4/17/2010. )

Therefore, I asked for my friend to help me to see if he could find me a used hood at a junk yard because I really need a car to work. He couldn't find one, but he came to my apartment and twisted the hood back to the shape in order to close the hood. After fixing the hood shape, he told me that the hood latch was loose, yet he was able to fix it without replacing a new one.

This raised questions to me: (1) Why can my friend fix the hood latch without replacing it, but the AAMCO asked me to replace it? (2) Is it safe to drive a car which hood latch is loose, as what the manager told me?

Yesterday (4/19/2010), the engine light was on again; and I went back to AAMCO again. They got the same code after I spent more than $300 for the smoke test and solenoid replacement. (The muffler and resonator pipe had been fixed by my friend, which cost $300.) This time, it raised more questions to me: (1) As the manager said, the smoke test I paid for, which cause $133.44, should able to tell them what part of the evap has problem, but now why do they said that my car's evap still has a problem? (2) Why do I need to pay for fixing the solenoid after they have done the smoke test since it apparently was not the cause for engine light? It seems to me that it was their fault; they should not charge me for their mistake.

Then, I mentioned the car hood to the manager. The manager said that they are specialized on doing engine/brake/transmission, not body shop for the car. Also, he mentioned that other cars with loose hood latch do not have the same problem as me (car hood got loose while driving), and it was "unfortunate" that it happened on me. However, my question is that why my friend can fix the hood latch without replacing but they couldn't, which the manager repeated the answer that they are not specializing on body shop car.

Then, one of the mechanics said that my friend used force to curve my car hood that made it close tightly. However, it is not the point about the hood shape; it is all about the car latch. Moreover, my friend must do that because the hood couldn't be closed without curving it back to shape! I was lucky that my car hood is not that thick and hard, or else, the windshield might broke and I might get hurt.

I have this car (1999 Honda Civic) for 9 months. It never has any problem until last month, when I started bringing my car to AAMCO for the engine light. From the moment I stepped into AAMCO, I did smoke test ($133.44), replaced evap bypass solenoid ($184.68), and changed muffler and resonator pipe ($300.00 done by my friend). And now, I even need to replace the car. I mentioned this to the manager about the money I have spent on my car. He brought up the "old/used car" theory again and said that people wouldn't change cars unless the car has problems. However, the question is that why the problems didn't happen until last month, when I brought my car to AAMCO.

I am not only talking about the money I spent on my car in AAMCO. My main concern is my safety and other drivers' safety. If I was driving at the middle lane and there was a lot of cars when the car hood hit on my front window, it would be dangerous for me and other drivers and passengers too. I trusted AAMCO on High St. in Columbus, Ohio, so I brought my car to them.

However, what have been happened on my car really broke the trust. Now, they asked me to put my car to their store to "really inspect" the cause for the engine light. But I am scared that my car might have other problems after I put my car in their store, and I don't know if I will be that lucky as I was last time when the car hood got loose.

After the tranny died on my sister, which makes me look like a friggin' idiot, she has to call me up to get the *** at the AAMCO near her house to tow it to their shop. Evidently, they don't like women customers because three calls from her were not enough to get it towed. I on the other hand am a genuine prior Marine postal worker. (There are no ex-Marines or of any other branches of our military services for that matter.) And I have my own charming demeanor when someone jerks my ladies around.

Anyway, the second AAMCO shop informs me that the PCM, Powertrain Computer Module, need to be replaced. Now mind you, the transmission was diagnosed by another AAMCO shop and it was determined that the transmission needed to be totally overhauled. But no PCM faults were found during a thoough troubleshooting procedure by qualified AAMCO technicians. I was told by both John, near my sisters place in Cartersville, GA and Scott and his lackey, Josh in Lawrenceville, GA that "there is no reliable way to troubleshoot a "PCM" or "ECM" malfunction. Sometimes a fault code will show up, sometimes it will not. There is no real way to know if the PCM or ECM is good (the techs called it both alternately and repeatedly) without having a known good transmission installed."

Thank heavens that only one of these professionals explained to me that the PCM/ECM caused "the fins in the torque-converter to be damaged." I explained to all three of them that in private life, I am working on mine and families' vehicles. I had rebuilt at least 15 engines and three transmissions and all of them worked for extended periods afterwards. There are troubleshooting processes and procedures that professionals use that work! I was a radio tech in the USMC and currently, I am an ET with the USPS for the last 17 years. The problems that they said needed to be corrected were a pressure problem. There was a valve that broke. Torque converter is broken inside. The PCM or ECM hurt the original tranny in the first place then it hurt the "rebuilt" one. No communication from the ECM to the tranny. Professional opinions and diagnosis so profound and technical that I have problems comprehending them.

I guess I was stupid to trust a nationally advertised brand because I wanted my sister to have reliable transportation quickly. If the PCM or ECM was bad, they should have corrected that, not rebuilt the tranny. The fins in the torque converter could not have been broken or the car would not have operated normally until it warmed up as I explained to the techs. I explained what the tranny did that it was not supposed to and what it did not do that it was supposed to and left the diagnosis to the experts. I paid what I agreed to pay for the initial repair. I was quoted a price of $309.23 over the phone and my credit card was billed $426.34 instead.

I have disputed the overage with my credit card company as soon as becoming aware of it four days after authorizing$309.23 for payment in full of the second repair. I have one page of hand written notes describing the problems after the car broke down three days after my sister received the car "repaired by AAMCO." .

In all, we have spent over $5000 with them and now the car has a horrible oil leak. The car will not go back to this shop. Can you imagine how much more they will charge? The problem was only an ignition module. They could not fix the car period. I will never use or recommend the AAMCO franchise ever! Scam business!

After not hearing from the manager by early Friday afternoon, I called and he said there were 2 transmission sensors going off. I asked if he would know more by Saturday and he said it would probably be Monday before he would know anything and he would call me. So I went by Saturday to see if my vehicle was inside the shop, it was sitting outside as though it hadn't been diagnosed yet.

So here it is Monday, no phone call, so I called him back around 3:00 and he said it was on the rack, they were a day behind and he would let me know something by Tuesday. I explained that wasn't acceptable and he should have told me that when I brought it in to give me the opportunity to make the decision on whether to leave it there or take it to another shop, this is my means of getting to work. His lack of being upfront caused me an additional days of inconvenience. Not to mention the $500.00 to look at it. It appears deceptive and based on that alone I won't recommend AAMCO to anyone.

Than 12 days after my warranty, my transmission is sticking again and they say it's not under warranty. I was upset since it was only 12 days over, so I called corporate and after attempting to negotiate, the final offer was that they would fix my car no charge, no warranty. I agreed since I had no other choice and less than 30 days later, my transmission does the same thing. I contacted AAMCO corporate and they didn't call me for a month just to tell me that they can't extend my warranty and that I am out of luck. They offered horrible service and they don't stand by their word. It's the worse service I have ever received.

Well, I called my insurance company and got a tow into Princeton, WV to an AAMCO garage. After a computer diagnostic and a quick test drive, they determined that I was stuck in 4x4 and that when the transfer case goes out, it will disengage the transmission. Well, they pulled it out, tore it apart and water poured out of it, it's a good reason for it to go out. But they did not have parts to rebuild it and would have to replace it. They did explain that the transfer case was not cheap and made a call and returned with a cost of $1,900 for a re-manufactured transfer case with 3/36 warranty. I agreed and they were nice enough to let me use their discounted rate for a rental.

A week later, I returned to pick up my truck and got about 45 miles out of town and it went out again. They got a tow truck and got me back in. I was stuck in Princeton over the weekend with nothing until Monday when I could get another rental. A week later, I returned to get my truck and got 45 miles out of Frostburg, MD and it went out again. Calling the AAMCO back, they said basically there was nothing they could do but would help me find an AAMCO to take my truck to.

The one in Cumberland, MD was closed and the only nearest AAMCO to me was either in Winchester or Martinsburg, VA, a mere 1 hour drive. I explained that I had no way to get my truck to Martinsburg and was someone paying for towing? No. I did. So, no money to tow my truck and not knowing anyone, I let my truck sit.

Finally in February 2010, I drove my truck to Winchester, VA at a top speed of 36mph all the way. I got it to a AAMCO. After a few questions and troubleshooting for 2 weeks, a new transfer case was put in. Now I have to get my exhaust fixed so I can pass inspection and the front axles realigned so the constant winding noise can be rid of. How much is this going to cost me?

In told them that I spent $2,100 for a transfer case and labor ($100), $600 in rental vehicles, $100 in hotel stays and I don't know in gas for running back and forth, and 3 days off of work. It's still not right. I even lost a year of warranty. Although it's still not right, I dare not have it looked at again for fear of something else going wrong.

Apparently, all the coolant had leaked since the previous repair causing severe damage to the engine. They tried to blame it on a defective head gasket which was not reported as part of or in addition to the initial diagnosis when a compression test supposedly was performed to detect a blown head gasket. I assume none of the visible signs of a blown head gasket were detected by you either.

My complaints regarding this issue are as follows: a.) a faulty radiator was installed and was not noticed before the car left the shop that caused all the coolant to leak and made the engine overheat; and b.) my wife's car ('96 Lumina) was also in the shop at the same time for a leaking radiator that was also replaced. However, the new radiator was also leaking but was noticed and replaced again before the car left the shop; otherwise, the same thing would have probably happened to her car as well.

The result of their negligence is another repair bill for approximately $2,300 for a used engine and related parts/labor for the Eclipse. The service engine light came back on again the next day after my wife picked up her car and I am hesitant to return it there due to everything that has transpired so far. The repair bill for this car was approximately $1,100. I requested that the parts for the Lumina be returned to me for examination and my instructions were ignored.

Needless to say, I have been skeptical since the beginning about this whole matter regarding both cars. I am most concerned about the repair for the Eclipse. I cannot get it out of my head that you are at fault regarding the engine overheating. I assume it's only natural for someone in [their] profession to try and cover up [their] mistakes and/or blame it on something else.

This matter has caused us great aggravation and inconvenience since my daughter needed her car to commute to work. I would also like to mention that none of my phone calls were returned when I was told they would be and the cars were not ready at the reported times as well, which seems to contradict the credo on [their] website that states, "We are committed to quality work and customer service."

I am prepared to escalate this matter as far as necessary to get satisfactory results in my favor. Please respond to this matter by 3/26/10 in writing only as phone calls will not be responded to. No response will be taken as an admission of guilt on [their] part. A copy of this letter will also be mailed to the Englishtown, NJ location by certified mail to verify receipt.

On 11/17/08, I bring my Jeep back to their now reopened shop. They tell me they are under new ownership. They are very sorry about the inconvenience. They look at my Jeep, and find that, indeed, the transfer case is bad. They tell me they are sorry, but the warranty is up. I tell them, "You have to be kidding me. Your store was closed a month ago! How is that my fault?" They worked a deal out with me. I pay another $400 and get another 12,000 mile warranty. I know have 1,200 into this transfer case. They fix it, and away I go. On 02/24/200,9 I bring the Jeep back in for a leaking, and a bind in the steering wheel. He puts a new rear output shaft seal, and replaces trans pan gasket, tells me the binding is nothing, that's how the all wheel drives are! Really! I did not drive that way before it came to Aamco!

So I drive it for awhile longer, knowing this transfer case is on its way. A few months later, I bring it in again. The noise is worse, and is just how it was the last time they rebuilt it! They tell me it's not the transfer case. It must be my axle, or a wheel problem. Right! So fed up, I bring my Jeep to a different Aamco in Maplewood, MN 55109. They look at it, and tell me that my alignment is bad, that's what is causing the noise! So I play the game, because I know ** well my alignment has nothing to do with the internal noise. They get me for $80, and guess what! The jeep still makes the exact noises(!) and they do not know. They tell me some **, I must have hit something. Yeah, that was it. Mad as could be, I bring it back to the original Aamco.

It sits for a week and a half. There is no phone call, no nothing. I have to call to find out that Mike, and his mechanics can't find anything wrong with my car. They tell me maybe it's the after market wheels, which are the same size(!) or that my front t axle is bad. They say, "I don't know, maybe bring it to the dealer."

After a week and a half, I have to call to find this out! I'm outraged, and my patience is worn so thin. I take my Jeep back wishing so badly I never brought my Jeep there. A little while goes by, and I bring the Jeep into a Kennedy transmission. Take a wild guess what that mechanic tells me. My transfer case is bad! I knew it, but just him saying it, I could only see red.

I bring my jeep in on 3/14/10 back to Aamco, just mad! He tells me to leave it there, and they will see what's going on. After 7 days with no contact once again, mind you(!) I call for Mike to tell me that my warranty is up. I tell him I do not care if it is up. This problem has been here for months and I brought it to your attention, and another shop's attention more than once while the transfer case was indeed still in warranty. Complete **! He tells me the reason he has done nothing with the jeep is because the owner of that building has been out of town for the last week and a half, thanks for the update Mike! He yells at me after I explain my frustration to him, and tells me he's sick of me and the Jeep, and I should come get it. After he calms down, he tells me the owner will be here tomorrow, and, "I will call you. I'm trying to help you get your Jeep fixed." That was yesterday. There is still no truck, still no phone call! This is unacceptable! Something must be done! People do not deserve this treatment with their hard-earned money.

My wife and I were all day without a vehicle. Then, I called them the next day to ask if they found out anything and when it would be done, they said no. They said, they didn't find anything wrong with it or could find a problem.

They never once called me about the vehicle at all. I am not sure they even tried to fix it or check it out. So, we were without a vehicle for 2 days. This all took place March 17-18 of this year. I know there is something wrong with the transmission and I am not the expert on this. Can you help me out, where else to go and just wondering why they brushed me off. My wife can even feel the transmission act up when we are driving. I am very disappointed in the lousy service I was given which was actually no service at all and how I was treated in this whole matter. Especially when I had to keep calling them, how long were they going to keep the truck without calling I wonder. Please get back to me on this, thank you for your attention.

On March 12th, I went to a restaurant and when I came out, my truck would not start. I called James. He told me that he would have a tow truck to come get my truck (at my expense). I declined and hired Golden Towing to tow it there. After 3 calls to find out, I was told by James now my fuel pump was out! Again I called the shop to get estimate. I was told $685.00 and decided to go ahead and let them do this. When I showed up on Saturday to pick up my truck, it wasn’t done (this was at 5:30PM). I agreed to come back next morning. I am really worried that other people are told one thing when there are other problems. Buyers beware!

This past weekend, I had an appointment to get my rear brake pads replaced, but upon driving my car didn't feel safe. I also noticed that my clutch felt loose all of the sudden, however, my car was still driving normal. I was able to pull my car into my driveway and move it for the tow truck company. I got a call from Felix on Monday afternoon stating that the caliper, rotor, and brake pad had to be replaced and it was going to cost two hours of labor. The total cost of this came to roughly $400. I expected that amount. He then told me that my clutch had to be replaced. I received no reason why, but he told me that the clutch was still under warranty and that they would cover it and my car would be ready the following day (Tuesday, March 9) or the next morning (Wednesday, March 10).

On Wednesday afternoon, I received a call from Gus, the owner. He told me that my clutch was 4,000 miles over the warranty. That they were going to pay for the clutch, but he was going to have to charge me for 5.5 hours of labor which would be $485. I was outraged! How is it that the previous day I was told that the clutch was under warranty, but now I am being charged for labor? I told Gus that the only reason I brought my car there is because they fixed it before, and I told him that the previous day I had been told the clutch was under warranty. He said "Sorry, but when we looked into it we found that you're over your miles, so we will cover the part but you will have to pay for labor".

I didn't appreciate the tone that he was using with me and I told him to call my father and tell him the details. At that time he said "We've always taken very good care of your father. I've done him more favors than one". I have to admit, I probably wasn't very pleasant with Gus, but I told him to call my father and hung up the phone. I received a call from my father, Michael *** Sr., and he told me that Gus had told him the same thing. My father stated he would no longer be doing business there, as he took a car there to have the transmission replaced and has had to take it back more than twice with repairs that cost thousands of dollars.

I then went to AAMCO personally. I asked again what the problem with my clutch was. The technician told me that the car couldn't even make it up the ramp. This is the problem that I was having with the car back in April when they supposedly replaced the clutch with a brand new one. How could I be driving a car that had the same clutch for more than 8 years and now this one doesn't even last one? Also, the previous day Felix told me I could drive my car for a couple of days and bring it back for the repair, but now the car is not drive-able! Gus came in the office and told me he was sorry that they gave me the wrong quote but he has to "pay his guys" and he can't do the work for free and he had given me discounts on the brake parts, labor, and wasn't charging me the $200 it was going to cost him for the clutch. I expressed my ill feelings about being told one thing, then another.

That they should have done their due diligence before calling me and should honor the estimate they provided. I told him about the incident last April, he blew it off as if my concern about that incident didn't matter. Upon taking his statements into consideration, if he is being charged $200 for a clutch kit that is the same as what he put in last April and it is 5.5 hours of labor at $90 per hour, then the cost for repairing my clutch in the first place should have been roughly $600. In both of these instances, AAMCO is in violation of The Motor Vehicle repair act, C.R.S., 42-9-101-113 which states that a repair garage may not collect any charge for labor or parts in excess of the estimate plus ten percent or twenty five dollars. In these instances, they should not have charged me more than $880 for the repair in April and no more than $440 for the repairs currently.

I did, however, tell Gus that I would pay and I will honor my word. He obviously is not going to honor his word or the word given by his employees and I do not want any of the technicians who are working on my car to suffer for that. Personally, I was completely offended by the tone he took with me, the way he managed the situation, and his constant effort to get me to somehow thank him for the favor that he did for me. I would strongly discourage anybody from patronizing this business. In both instances to be given some hype about labor charges, and the charges being more than quoted and outside of Colorado State law is not ethical and is a complete disservice to any consumer, and I feel for the consumers that have patronized this business and didn't take the time to let other people know, or didn't know that their rights had been violated.

I don't expect AAMCO to try to rectify this situation in any way. I'm sure Gus is still waiting for me to thank him for whatever favor he thinks he has done for me. I wouldn't expect any kind of service after the way I have been treated. I hope this letter serves as an informational tool for those that are looking for quality auto service and this complaint will be filed with the proper authorities to ensure that they don't handle their business like this in the future. Due to this complaint being filed, I will also have my car inspected at an outside vendor of my choice to ensure the work has been completed in a satisfactory manner. Total bill will be $800+ currently!

The tow truck driver took the vehicle to AAMCO and I met him there in my car. I spoke with Andrew and he told me he would call me by 2:00PM with a prognosis. Around 3:30PM, I had not heard from anyone and called to see if they had any information. They informed that the car did need a rebuilt transmission and gave me a verbal estimate. I told him I would have AAA pick up the car to tow it back to my house and would contact him when I am ready to repair the vehicle.

Upon the car being delivered to my home at approximately 4:30PM, I noticed the driver's car window was down. I went to roll up the window and it was not functioning. I could hear glass crumbling in the window. I looked inside of the car and there was no sign of broken glass. Apparently, any broken glass had been cleaned up.

The tow truck driver stated he did not use the window to tow the car but the window was down. AAMCO stated they had to roll the window down to use cable to test the transmission and did not roll the window back up. I am requesting AAMCO to pay for the replacement of the window. I personally spoke to Andrew and Jimmy regarding this situation and they are refusing to assist me. They stated they did not break the window, however, when I brought up the point about the clean up job of broken glass, they immediately become very quiet. I requested their business insurance information, but they refused.

They are trying to work with me but shouldn't a transmission last longer than 1 year? The original one lasted 140,000 miles. I will be picking up the car in a few days but I need some assistance with this. Thanks.

My car was left sitting an entire weekend. I called to see if they had started the diagnosis so that I could get an exact quote. My quote and diagnosis was not made until Monday afternoon and I was told that my car would be complete in a couple of days. I was referred to a rental company nearby and made arrangements with family members to pick up a rental car so that I could return to work and commute my children back and forth to school. After no call or update on Tuesday, I made another call to AAMCO to see if they had an exact date for the completion of my car repairs.

I was told that my car would be ready on Wednesday and repairs were going great. On Wednesday, I waited for a phone call. Finally, I called and was told that my car would be ready before the end of the business day. I made arrangements with family members to pick the car up and return the rental car before 5:00pm, this all entailed that I had to leave night class early and my family member had to leave work early. I made a final call to my family member while in route to drop the rental car off and found out that my car was not ready. I was given a call the following day, Thursday, February 18th that all the repairs were complete and my car was finally ready.

When I received my car it was dirty, there were oil fingerprints on the hood of the car, the floor mat was flipped on its reverse and the inside smelled of oil and dirt. On February 20th, I called AAMCO to inform them that I was having problems with my car and needed them to check it. I was told that I had 10 days for a check up and I could come in at my earliest convenience. On Friday, February 26th, I took my car back to AAMCO around 3:00 pm. I informed the guy at the desk that my car was running hard and veering left and right on the expressway. I understand that the repairs that I had required my wheels to be removed and an exhaust pipe to be disconnected.

The same guy was rude to me in our first conversation, he said that, "You picked the wrong time to come but have a seat.” I sat in the garage inhaling gas and oil fumes because there is no waiting room for over an hour. Finally, I asked the same guy, if he knew what time my car would be ready, he rudely replied, "I don't know they haven't even looked at it." I asked him to give me my keys and also asked him at what point did he think that he should let me know that they would not be able to look at my car, due to the fact that they close at 5:00.

He then rudely stated, "You saw me walking back and forth, you should have asked me before then." I told him that I am a customer and he rendering services to me, how should I know what he has going on. He then called over a technician and looked at me and said rudely, "What's wrong with your car, again?". I was disguised at this point, and stated to him that he didn't care, he then walked away. I then described the problem to the mechanic and he politely got my car and pulled it into the garage. I proceeded to make a phone call to a family member and described the situation.

Later another clerk, Mike, came to speak to me. He never offered an apology or solution at that point. As I was speaking to Mike, the other guy came out yelling, "I'm stressed!". My reply was, "So what, that's not my issue." At that point, I let my feelings be known that I felt disrespected as a woman and customer. I spent over $2000 on repairs for a "rebuilt" transmission to come back for minor problems and to be insulted by this raging man.

The technicians then told me that my tires needed to be realigned and that I needed a new muffler or a new car. I know that this was not true because my car was not loud before they touched it and my tires had been aligned in the past year because I recently purchased new tires. I waited over an hour in this unsafe and unhealthy environment, to be insulted and verbally abused and to find that AAMCO does not stand by their word of quality workmanship.

Not but a few days later, that light would go and off and the van was dying now. I took it back in and they said it was the map sensor. That cost me $235 with half down and the rest on top of my bill. They said it was good as new and it was fixed. A couple days later, it was dying again. I tried to take it in but they were too busy. My wife took it to another AAMCO dealer and they hooked it up and came up with a map sensor problem. They said we needed to take it back to the shop were all the work was done.

I took it back and they said that we changed the battery causing the codes to be erased. We told them it was the other AAMCO and they said we would have to leave it that it might be the computer. I have spent way more then my van is worth or what I have. I had to cancel my family vacation over all this. My van has been with the shop more than us. I am not happy at all with this. I have four kids I have to worry about at home and having three different schools to pick them up at has been a hassle and a half. I was going back and forth to the store. I live paycheck to paycheck. I can't deal with it anymore.

I recently had a situation where the check engine light came on and the car had trouble accelerating and shifting out of first or second gear. I was told it was the transmission by another mechanic and he suggested taking the vehicle to AAMCO or to the dealer. I chose AAMCO because they specialize in transmissions. I was informed by AAMCO that they had checked the car diagnostically and the codes were for the transmission, however, they were not electrical codes but rather mechanical codes and the transmission would need to be taken out of the car, taken apart, and possibly overhauled costing no less than $1500. When I said, “No, thank you, I will be in to pick up my car,” I received a phone call from the store serviceman about half an hour later offering me a "feasible alternative" which he was "confident would have the car problems solved".

The story suddenly changed as far as what was causing the trouble with my car. It was no longer a mechanical problem located on the inside of the transmission, but rather a problem with the solenoid sensors on the outside of the transmission. But the catch here was the solenoid sensors are located (according to him) in a panel on the outside of the transmission, which requires the transmission to be removed from the car in order to access these solenoid sensors. Seriously? It suddenly went from mechanical to electrical, but this would only cost me at least $800.

I politely declined and proceeded to drive 15-20 mph all the way to Lincolnwood, Illinois where the car dealership is located. It turns out the car dealership said I do not need a new transmission nor new solenoid sensors and the transmission. The car has some worn out wires which run along the underside of the vehicle that had been pinched, are spliced and corroded and need replacing. Fixing it at the dealership did not even cost 1/3 of what the AAMCO shop wanted to charge me.

I wonder if the AAMCO noticed these wires and that was the reason for the question regarding has anyone been messing around with your car? Even if they did not notice this, I believe they are incompetent and do not know how to properly diagnose a vehicle’s transmission problems or just plain crooks out to take as much money from consumers as they can by pretending to conduct unnecessary repairs on vehicles. It is a shame that someone would try to take advantage of another person like this. This shop lives up to the stereotype given to auto mechanics regarding ripping people off. I want to share my experience so, hopefully, this does not happen to anybody else.

To this day, I am still having puddles of transmission fluid under my truck. They even had the gall to call me and say that I never paid them all the money I owed them. They felt stupid when I called them with the date they cashed the check I gave them. Thank God for bank statements. Yesterday, I took it to Clay Transmission in Middleburg, Florida. At first they think it was only a link that was loose, maybe a $200 job. Until today, I see the real damage that was done. Aamco never mentioned that the case was cracked and the linkage is broken. It will cost me a lot more to fix. How do I go about getting my money back from Aamco? This is way more than I ever bargained for.

I finally after all this time took my car back to Infinity to be fixed and it cost 877 dollars and I finally feel justified. I am very angry at the fact that I bought this car from Infinity and because it got old I can't have a rental and feel like Infinity doesn't take care of their customers.

At one time I even had 2 car notes. I don't know what [they] mean when you state home of the lifetime warranty. I did file a complaint about AAmco Transmission and I know my car will never be the same. At least, I am a little justified. I lost 1500 dollars for nothing and I had to have gipsy inspection for two years because I didn't have the money to get the car fixed and I believe they damaged my engine and it's just an overall horrible mess. I don't believe I can trust Infinity to buy another vehicle from them right now.