AAMCO Reviews

When I finally demanded my keys or else, he said I owed him $109.00 for a evaluation. He said he worked 2 hours yesterday and 2 hours today on it. Once again I said "WHAT?" I said they could not even tell me what was wrong with the trans. He kept refusing to give me the keys and the car so I called the Toms River Police. Two officers showed up and I told him the story. He asked me if I signed anything which I did not. The officers asked the owner to turn over the keys to me and they still refused. Finally the officers told the guy at Aamco that if he did not turn over the car and keys to me immediately, that he would be arrested for theft. At that point, I finally got my car back. Stay away from this place. These people are scam artists!

I explained I had taken off work the previous day and only had the one vehicle, but it did not matter. On 10/13, I received a call at 9:30 AM telling me my vehicle was ready. I reminded them I would need a ride in, (their courtesy offer) and after missing a second day of work (and a very unhappy boss) someone showed up after 1:30 PM to pick me up. It is 6 miles between my home and the repair shop. First, I feel I was WAY overcharged for only installing two rotors/pads and they charged me $52 to clean my front brakes. Actual total for the bill was $614.00. GET REAL!! I questioned why my ceramic pads (they told me in 2014 they put the good pads on, ceramic) were bad after 2 years and was told that that is the life of most brake pads.

I am a single mom and on limited income so I will not be returning to this location 80907 for any further repairs. The time they kept my vehicle was appalling (29 hours) to merely do what was done to the vehicle and their schedule cost me an extra day's work resulting from AAMCO's next day's repairs and time I picked up my vehicle. NEVER again will I give AAMCO my business. Due to their excessive price and the time it took this time. This makes me sad because the mechanic mgr Steve there is a good honest guy. I do know I can trust him that the work needed was done.

After three weeks back in July, they told me they would pay for a rental car because of all the delays, but then, when I went to pick the vehicle up, they argued that the rental car bill was too high from the rental car company, Enterprise, that they sent me to (the owner finally did cover the bill). I was also charged $600 more - $6,100 instead of $5,500 - than the store manager originally told me the transmission rebuild would cost. The first round, they also forgot to install two parts - strut caps - that they were supposed to install while they had the transmission removed. They then forgot to order those strut caps during the second transmission fix.

Terry refused to offer me a rental car during the second and third rebuilds of the transmission even though he took several weeks longer than such a rebuild should take. So, I spent about $400 on a rental car while they apparently left my car sitting in their lot until they got around to fixing it. I would avoid any of these Loudoun/Fairfax County AAMCOs because they use the same mechanics and the owner of all four treats people the same way. I've already contacted the BBB and AAMCO about this experience. For their reputation, they should immediately cut ties with this group of four shops.

I told Enrique that that price was very expensive and I couldn't afford it. He told me that anywhere I go I would have to get the test done to figure out what the problem was with the car. He said at least at AAMCO they could give me a print out of my diagnosis and I could take the car wherever I liked to get the repairs done if I didn't want to continue fixing it with their company. I authorized them to do a smoke test on 9/7/16 and found out that I was actually overcharged for the test. I asked World Auto Body and One Stop Auto Body in Eagle Rock how much a smoke test should cost, and they gave me values in between $75-$120.

On 9/8/16, I got a call from Enrique who explained that there was "vacuum pressure loss at the Vapor/Vacuum lines above the Gas Tank. The fuel tank would need to be removed (lowered) to inspect and repair those lines/hoses." The cost of that labor would be $620. I could not afford that price so I got a print out of this diagnosis, paid with my credit card for the smoke test. I decided to take the car someplace else for the remainder of the repairs. That same day, I brought the car to One Stop Automotive Repair in Eagle Rock and gave the manager Narcisso the print out or the diagnosis that AAMCO had done for me. I asked how much it would be to repair the vacuum lines or any leakages at the gas tank. He printed out an estimate of $350.

On 9/9/16, Narcisso did his own check engine light reading. He confirmed that "the malfunction code P0442 is active." He performed his own smoke test before lowering the fuel tank. He "smoked the evap service and removed the rear seat to inspect the fuel pump seal and found the seal to be well sealed at the time." He also "checked the fuel cap and the cap did not smoke and the cap seemed to be fairly new." There were no leaks in the vacuum lines. His smoke test diagnosed a different problem than AAMCO. He found that the "evap canister to be leaking". He recommended that the canister be replaced.

I was told by Narcisso that the misdiagnosis by AAMCO was grounds to ask for a refund for my smoke test reading. Not only was I overcharged by their garage but they said there was a problem with my car that didn't even exist. I have pictures and a video from the smoke test that Narcisso did to prove that there is only smoke coming out of the EVAP canister. The pictures and video show no smoke coming out of the fuel tank or vacuum lines.

So I try to get my car out of there, part of what I paid for being putting my car back together. No. Then I'm told it will take a couple of days. Then I get a multitude of sales pitches. I just want to tow my car out of there. Then they tried to charge me another 695 to put my car back together. They tried to tell me that I had agreed to a different service that didn't include the putting my car back together; I was being gaslighted. I'm not going back without a tow truck to rescue my car. So my car is still there. Still not sure what I'm going to do. I was googling RICO and racketeering and they meet the criteria.

How can we file a class-action lawsuit against them to stop these predatory practices? My daughter is grown. I can't imagine the stress they cause low-income families. Or their shady loan practices. Are people getting in serious financial trouble from being taken by these predators? This has been ridiculously stressful. How can a place that is so corrupt be able to legally operate in the United States of America? On the bright side, if you really hate someone, a gift certificate for AAMCO would be a great revenge. Please God, help me set my car from.

Well I had a bunch of oil leak problems. After that I found I could get the Mac Auto just about a week ago and they told me or they showed me I should say the underneath of the car because AAMCO told me they fixed all the oil leaks and it kept leaking but now called or showed me that it was all blue sealant all the way along the bottom of the motor. They tried filling it up with blue gasket sealant and it's just leaking through that and on top of it all my car was shaking after that and I called it AAMCO on that and I said "oh yeah you need a modem or AAMCO headset." My car motor on to my friend and left it sit there and I'm just really really disappointed and I'm guy and if anybody out there knows how I can get help to deal with people like this please let me know because I got to do something. I got a one-year-old baby and it's just terrible.

All AAMCO could be that way and they're saying they ain't going to fix anything else and I need to do some so this is my story about AAMCO. Don't ever take your vehicle to the Sherwood Oregon and call because they really screw people over that are disabled. I'm on SSI and they screwed me over so don't ever take your car there and on top of it all the manager told me that he could not tell his boss or he would be fired. Volvo and Mac auto pros said they should have put another motor in instead of rebuilding the bottom of the motor as it can cause a lot of other parts to fail.

The service manager then tells me the car is in such great shape that it should be repaired and I could get probably another 10 years out of it. I told him I couldn't afford the cost and he got instant approval for an AAMCO credit card with a $5500.00 limit. I finally agreed to the repairs but only to the quoted cost of $3500.00. Six days go by and I call to find out if my car is ready. I was told yes, but they were doing some final test and I could pick it up the next morning. About 15 minutes later, I get a call back telling me that the total charge would be nearly $4000.00. I told him that I was quoted just under $3500.00 and was told that this new total was due to sales tax (which I was lead to believe was included in the $3,500.00) and a whole bunch of additional charges I was never told about and did not approve. Even if the sales tax was not included as I was lead to believe it would have only been $245.00, not bringing the bill up to $4000.00.

The call was ended by the service manager telling me that I would see everything on the bill when I came in to pick up my vehicle the next day. I feel I was deliberately misled to achieve additional profits and this happened with them knowing (I told them about my health issues and I have to wear a Life Vest (an external defibrillator) which is visible to anyone) I am a disabled senior with major heart issues (congestive heart failure) that will probably lead to death in the near future. My conversations with AAMCO Winter Haven have produced no results or efforts to correct these problems.

And they told me, that it would be better just to put in a used transmission. "Ok. Do you have one?" asked I. They told me that they will find a used transmission for me. After few hours of waiting they told me that they've got a used transmission for $1100. I asked about the warranty on this transmission and this Kevin the manager told me that it is 90 days parts and labor warranty. I thought it was a very great deal and I agreed. He made a photo copy of my credit card information. As I stuck in Fairview Heights with my wife and child, I had not much options to choose from. I left my car there at AAMCO and asked my friend to pick us up. And that day, 04-04-16, we left for our home in Omaha, NE.

On 04-06-16 my card was charged for $1100 for a transmission. The next day Kevin called me to tell the car is ready but they cannot charge my card because of some issues. I told him that I will be there on Friday, Apr 8, and pay in person. I took a bus to get to St. Louis and then an Uber to get to Fairview Heights. Everything seemed to be good, I paid $900 for labor in cash, except I noticed that in AAMCO receipt there is not a single word about the transmission itself. I asked this Kevin about it and after that he gave me an invoice for this transmission assembly from Something Auto Parts to Kevin's and AAMCO name. After that I managed to drive back safely to Omaha.

In two weeks this transmission failed. I brought the car to local AAMCO in Omaha with all the papers from Fairview Heights AAMCO and left. The next day they called me and told that Fairview Heights AAMCO refused to pay for this warranty repair because I HAD BOUGHT THE TRANSMISSION MYSELF and THERE IS NO WARRANTY FOR THE LABOR!!! I tried to explain that I didn't bought anything by myself, I ordered a comprehensive transmission service. But all was useless! The local AAMCO manager said he doesn't care about anything! It is my problem to solve with Fairview Heights AAMCO shop! I tried to call Fairview Heights AAMCO several times. And the only thing I hear that I bought it myself and it's my problem now! This AAMCO shop just scams people by installing crappy parts, taking money for labor, and then reinstalling them again and again! Taking money for labor again and again! That's quite a business!

And you know what they include to their "parts and labor warranty"?? WARRANTY FOR TRANS. OIL AND OIL FILTER!!! And when I decided to get my car back from local AAMCO shop, manager told me that I got what I deserve because didn't want to rebuild my transmission and just wanted to save some money! THEY ARE JUST BIG FAT SCAMMERS!!! Filing a claim to the court.

My last trip to AAMCO, the office manager of the day, met with all the mechanics then came into the lobby and told me that they didn't what was wrong with my transmission. So, I paid them $3,618.39 to not fix my car. Further, I next took the car back to the Chevrolet service department and was told the transmission fluid was 2 quarts low and no leaks were found. They also said fluid that low could cause "possible internal damage due to lack of fluid". Draw your own conclusions. Never even consider using AAMCO. What's especially galling is that this shop has an ad on this site making promises that they couldn't or wouldn't provide me.

AAMCO at their other location in Cherry Hill was the best. I use to take my car there and it would be done right and at a timely fashion. ** at this other place 617 Chapel Ave in Cherry Hill, he is SUCKS big time... This guy is ripping people off. He also told me if I paid the $1350.00 he could not guarantee me that my car will be fix. WOW. That's when I lost it and rushed my car out of there. This guy is a JOKE. I will never ever recommend ** from AAMCO 617 Chapel Ave unless it was my worst enemy.

When the police arrived, they relinquish the vehicle without hesitation. It appeared it was moved to the front parking area the moment the police were on the property. If they gave me a price, I would have given them the work and more in the future. But I will never return. The mechanic at another shop said there would be no danger if I drove the vehicle for a day, while waiting for the new parts to arrive, and there wasn't.

After getting the truck in the shop, the Manager called me and told me that indeed the transmission was faulty and that it was at risk of total failure at any moment. He warned me that failure to replace the transmission immediately could leave me stranded, and end up costing even more money. He was quite convincing. He gave me an estimate of some $4,500 to replace the transmission. Skeptical, I found someone with a decent of tools, and decided to check the problem myself. After a few minutes of testing I found that one of my fuel injectors was faulty, causing the poor performance, and rough running at low RPM. The transmission was not faulty at all, the engine was just misfiring at low speed. I replaced the faulty fuel injector at a cost of $85, and the truck ran perfectly again.

Please be warned before ever trusting an AAMCO Transmission shop. Several AAMCO franchisees have also posted warnings regarding the corporate offices. The complaints state that what I experienced is standard AAMCO operating procedures. Regardless of the true problem, get the customer's vehicle in the shop and replace the transmission, at a hefty price. AAMCO franchisees are told to follow certain pre-written scripts to convince customers that they need to replace transmissions that have no problems. Just do an internet search for "AAMCO scam" for detailed complaints.

Then on Super Bowl Sunday my car died. They said the engine blew. My car has sat in the shop for 47 days before being returned to me. They said they had a problem with the new motor and instead of ordering a new one they were authorized to fix it. These 47 days I have been writing Drivetime, who I bought the car from, informing them I'm paying for a product that I don't have.

On Friday, March 25, 2016 I picked up my car. Immediately I could tell something was off but I couldn't tell what. I called the shop asking them if they did anything to my vehicle and **, the representative said no. I had to go to work but when I got off, I was driving on the highway and noticed they replaced my windshield and didn't even replace it right. I’m hearing and feeling wind enter through the windshield. Then my service light and my check engine light is on, there's a popping sound coming from my trunk, the RPMs levels rise to 8, I lost to a Mazda, and I just got the car back four days ago!

I talked to the warranty company and asked them if I could just pay a higher deductible and get my car fixed at the Audi dealership but they said they paid over $6,000.00 so I have to take it back to Aamco. I informed them that my car is in worse condition than I brought it in with and they replaced my windshield unauthorized. They told me I have to take it back and so I did.

I questioned **. I asked what were they going to do since 47 days have gone by and they ain't done nothing. I asked about my windshield being replaced and he denied it. I told him, I own a website and I talk about how a rock flew off an eighteen wheeler and hit my window. I have pictures of the original window. There was an Audi glass symbol, just like there is on all the other windows in my car. My Missouri state inspection or my Customs sticker is not in the window but the main thing is ya'll didn't put it in right. It's unsafe. ** replied, "I am not saying that you don't have all this proof, I'm just saying that I didn't change your glass." This statement lets me know even if he didn't change it directly, he knows who did.

I asked for him to call the employees as this matter is important but he told me he would not disturb them on their day off. I asked for the owner's information and business insurance and he said he doesn't know it. Well who signs your check? I asked, but again he didn't know. So you don't know anything? I asked and he told me when he wants to reach the owner he e-mails him. He gave me the e-mail address but it leads to the shop. I looked on the Secretary of State website, got the registered agents information and called. ** at **, answered and said he sold the business 18 months ago but he doesn't have the info on who he sold it to. I told him, "Your name is listed as the registered agent of this business and until I get some information that I can validate, you're the person I'm gonna call." He hung up the phone.

I feel that I should have my car fixed at the Audi dealership and my window replaced right. I feel like no one is in my corner. The shop denies any wrong doing and the warranty company and Drivetime informed me there is a dispute between the shop and I. I have documentation of this whole ordeal, pictures, and I talk about it freely on my website. I'm asking for your help because I don't want to keep doing this. I seriously have been out of the car more than I been in it (got it in December 2015). I was just trying to live a dream but dreams change. I had an AVM stroke and couldn't walk. I rehabbed myself in the name of Jesus to where I am now. I thank the Lord but this is a problem that I just can't deal with.

I call him and he says he has spoken with his district manager, and he will bring it back down to the original 3 plus some out of pocket which I was going to pay in taxes anyway. To this point they haven't offered a used transmission, they haven't explained the cost of a brand new transmission (which I could have bought myself and had another shop put in for the cost of $4000) so I agree. (But here's a kick in the pants for you. If one phone call to another shop gets my priced knocked down by $1500 then there is definitely something wrong with the original price...)

Week three they fix my car. Finally. I'm without a car for a month, which is ridiculous... but at least it is done. I get my car back, pay what I owe, and not even 12 hours later the light is blinking on the dash and my car won't shift. Cool. They were going to charge me $5000 to not fix my car... I'm real impressed. I looked at my receipt. I looked up the parts. As usual they have a significant mark-up on parts. Guys, I found a torque converter for $205 and they charge $425 plus tax and labor. The mark-up is similar for the other parts I found. I wish I had done it myself. Given a month I could've and it would've cost me much less. Thousands less than $5000.

I took it back in to have it looked at, they take it for a test drive, crash it, and then wait 'til I contact them to tell me. No work can get done 'til the claim gets done (1day). Then the claim can't get done 'til the work gets done (1 day). Then they don't know what's wrong with it (1day)... still don't know (1 more day). "We have to pull it out" (1 day). Next day, still have to pull it out (1 more day). Basically, I'm 6 weeks without a car, $3600 in the hole and in the same place I was in 6 weeks ago. I have no faith that they will complete this job in a decent amount of time. I give them at least 2 more weeks with body work for my door and the transmission fix. 8 weeks. 2 months. They haven't offered to cut the cost, provide me a rental, or help me in any other way. I was told I would receive a call about it. Even calling them every day hasn't lit the fire under their **.

I'm not sure my relationship with them can be repaired and I really don't want anyone else to have to put up with this kind of crap. This has cost me much more than my bill. My wife goes back to work this week, if I can figure out a way to get her car. I had to go into debt just to pay for the tranny, so who knows. Pray, I guess. (6 weeks later) My estimation was correct, took them two weeks to fix the tranny and get an "estimation" on the damage. THEN they called their insurance. Who then sent out a guy to get an estimation! We waited a week for them to either do nothing or go get a useless unnecessary estimation done on my car. No apologies. The guy didn't say a word to my wife when she picked up my car. Just held out the keys as he dealt with another customer. My car is now at the body shop. Still being repaired. I'm convinced they did more damage than help, and I had to pay them for it.

I called the shop immediately and spoke with the owner, he asked me to bring it back asap. I did and was told that the valve body was wrong and had to replace. So after losing truck another week he said it was done. Also to call if I have any issues but he said he thinks it straight. Now being a few months later and still in the first year, only putting less than 6000 miles on truck all year, it started acting up again. I called and he said I need to bring it back. Well now I'm a little pissed. We talked and after hearing about how busy he is, I told him I need it back asap. I planned to take it Monday. He also said that maybe it could be the computer and my jaw dropped. Really the computer!?? Umm I am far from dumb but it is not the computer.

It's definitely the Transmission and it's leaking and slipping and once again I will be without it. No check engine light ever came on, hardly any miles, and time actually on the new one. I just ran to the store and had to grab a few things. Well needless to say, the transmission completely stopped driving and transmission not once again displayed on the screen. I just got towed back home. Truck will be going to back to the shop Monday am and I am not happy with this shop right now. Stuck with a tow bill, and now stuck at home while truck sits. I can only hope that they don't try to give me the push over, runaround and have it fixed. I need it back Friday. I have a feeling that this will not be my last review. Burned twice by this company. Promise that I will go elsewhere and not deal with this hassle again...

Also was told to come here instead of going to car maker's shop and I would receive a discount as I am a veteran. Instead it seemed my fees were fluffed. I felt it was what it was and accept it all until I found out my warranty was non existent and my car won't even start now. Now they want me to pay for more stuff that isn't related nor have I had issues with before they worked on my car. Help me please!

At the end of the conversation I said I was still calling around, he told me, "Good luck with that. We are the only ones in Woodbridge that do transmission work." I was very unhappy with his attitude throughout the conversation. If you read the post for Woodbridge you will see that others felt the same way about Woodbridge customer service. So after that experience, I looked into Springfield thinking that maybe they had better service. The gentleman on the phone was a lot nicer so I decided to give it a try. I told him it was right before Christmas so I wasn't sure if I was going to get it done now or later, I just wanted to know how much it would cost. They get my car and tell me, "Yes, something definitely wrong with the transmission." I ask, "How much to fix?" They say they can't tell until they pull the transmission out and figure out exactly what is wrong with it. I ask, "how much will that cost?" He says, "$850."

I am hesitant but he says that money will goes toward the repair. I let them move forward with pulling the transmission out. When we speak again he tells me that I need to pretty much replace everything in my transmission and it will cost $4980. Now I have called around and found the price of new transmission and they were cheaper. So I get upset and tell him that I can get a new transmission for cheaper than that. He says, "Well, that is the price from all parts from the dealer. Let me call around and give you a call back." He calls me back and gives me a price of $3745 and that comes with 1800 or 18-month warranty. He was like much better. Then I am started to feel scammed. So I ask how much to just replace the torque converter. He pauses and tells me to hold on. He comes back with a price of $450. He says several times that does not come with a warranty.

So when I tell him that I want to move forward with just the torque converter. He gets upset and tells me that there is no guarantee that my vehicle will work after and there is no warranty. I should have just went and got my car then, but I was already $850 in the hole. So I asked, "What do mean it won't work, just because I don't get the full transmission redone my car won't work after? That is crazy you telling me that you don't care if my car works or not."

He tried to talk his way out of it, told me I was putting my feelings into this and guaranteed that my car will work the same way it did when I brought it in maybe even better, but the check engine light may still be on. By then I was really upset, but let them proceed. I get my car back and it does run almost the same as it did, shifts a little harder now. The check engine light is still on. I begin to wonder if they did any work or were just trying to get my money. Be aware of this place. I thought I wouldn't fall victim like others did in Woodbridge reviews but I did.

@2:30pm (PST), called back and asked to speak with Paul (the owner). I was rudely told he was out of the office for the next 1 month, 2 months, 3 months, 4 months, 5 months - angrily. When I said I need to discuss the car that was repaired last week and has been leaking, was then BLASTED, YELLED at. They accused of blocking my number cause I am hiding or trying to hide something. First of all, instead of worrying about why my phone is blocked they needed to worry about the fact that I paid for repair that was not completed. They needed to be more concern with the fact that they are doing sub-par work and hiding and using strong arming when asked to deal with a repair that was not completed when services was paid.

When I called this office on November 23, Paul spoke with them at length to get my business; however, since the car was received I had not been able to get a returned call from Paul. His staff continues to say he is out of the office, is rude, yells me when being told a problem exist with the repair, is more concerned about my calls coming from a "blocked" number than making sure they take care of business. Be sure to check around and find a location that takes care of the services you pay them to perform... BUYER BEWARE! BTW - I will be reviewing options to report the abusive behavior of staff at this office, filing a claim for the cost of the repairs and if necessary seek legal actions against this location. I have recorded conversations between myself and this location for my record!

When I mentioned that I would rather have the car back and take it back to the initial shop, Aamco guy told me I would still need to pay the $1900 in labor for them to have brought out the transmission and checked other faults. I pleaded with this guy that I am a single parent of three minor kids and paying over $5k would resolve in hardship on my part. He then later told me he would have his boss reduce the charge by $400. And if I'm fine with the new charge of $5390 then they can start working on my car and have it ready by Wednesday.

At this point I didn't know what else to do but to have the car fixed. I could not take another day off work to be shopping around for another auto shop and I definitely do need a car to move around. I ended up paying $2k in down payment and had to finance the remaining fee. In the long run my car was not ready for pick up until the following Monday, which was very inconvenient to me. The car was picked up on Monday. Tuesday was a holiday and I didnt have a cause to drive the car. Wednesday however on my way to work I started experiencing some motion that was not experienced prior to taking the car to Aamco. I initially felt I just needed to drive it around for more days but on my way to Church on Sunday it got worse. Now I have to take another day off work to take it back to the shop for repairs. This is very unconvincing and uncomfortable. I only hope I would not be slammed with another fee.

I get charged the $95 plus tax. and tell me I needed to do some more work on it. That would cost another $500 + tax and that then they would take it from there. Meaning if that doesn't solve the problem there would be more spending. On cold days the transmission doesn't act up meaning when the transmission fluid gets hot is when the slipping starts. Didn't get to put a thousand miles on the rebuilt transmission and to this day I'm stuck with a bad tranny which I believe they wouldn't take responsibility on fixing their mistake. Please help me. I just don't know how to go about this situation. Thank you.

I asked them, could they come down on the price and they said they could take 500.00 off the labor. Down to 2200.00 ok... Well that's only 400.00, so that was the second problem. They told me the car would be ready on the 30th. But all day long on the 29th, told me the car was gonna be ready before they closed. I was able to get a ride to work on the 29th but lost 8 hours of work on the 30th because I didn't get the car back until 2:30 pm on the 30th. I started my car and am hearing a completely different sound from my motor. I went right back into the place and told them and was told they could not check it out til Monday. I just want them to tell me why my motor sounds different now. They also told me they flushed the Radiator Twice but it has to be flushed again which they want to charge me another 89.00 dollars. I just don't know what to think about this place right now.

Long story short they never call back, never follow through on their warranty, actually create problems with your vehicle to be able to make more money off you. Car had been sitting there for 2 weeks and they eventually told us it would be $2500 to fix the tranny problem. We asked how they knew because they hadn't diagnosed it yet. We had it towed to another mechanic who told us there was nothing wrong with the tranny, just a small leak in the bell housing (THE PART AAMCO SUPPOSEDLY FIXED) This is not over yet, I don't trust these people, they haven't been open long enough to have complaints but they do. Beware Nampa, this outfit is not to be trusted.

Now I'm scared to drive my car, and really don't understand why my car don't want to take off. He told me that I should protect my investment. If I didn't have a transmission problem I got one now. Now I feel that they have to repair it because they've created a bigger problem. I have to go to work and scared thinking that I can't get to work and the bus doesn't start running until 32 minutes prior to the time I start to work.

They said they could put a rebuilt trans in for $3500 which was already more than what they quoted. But we needed the vehicle so we said to do it. There was one part that might have needed to be replaced on the trans that would need to be put on the different trans. We asked how much that would be and they said another $75. We said to do it. Well 1 week down the road I get a call advising that the trans they put in did not work so they would need to pull it back out and get a different one. I asked if it would cost more than and they said "no, we will have to just eat it" because they did not want to give me a bad trans. So I said ok. It was already 2 weeks so it would be another week to get the new trans. Well it finally came. They put it in and we went to get it on a Wednesday. But now the price ballooned to over $4000.

I was furious asking why so much more and they said they need the new part and there was tax added. I said I thought the tax was added into the price and he said no. I was very mad but what could we do if you don't pick up then they charge $50 a day, everyday it is left and after 7 days they will put a lien on it so I asked him if he took a $150 coupon off that we had at the beginning of the process and he said yes that was already taken off. I told him that he was suppose to take it off at the end so he did take the $150 off but was not about that so that took it down a little below $4000.

So we did write a check for over $600 and ended up financing the rest because I just don't have $4000 lying around. So we took the vehicle home and looked at the breakdown of the fees and also found out they charged an extra $240 for excessive rust off. What was that for? That should have been part of the labor already charged, not an extra charge. So I am not happy with the service and I think I was charged what too much. I will never take anything to them again because they give you a price and it will change and not for the good.

Couple hours goes by and I get a phone call that we need to replace the starter and some harness. Total bill will be $777 (something close to that). Now I'm pissed. $500 was way too much and now we're OVER $200 from THAT estimate?! This is what I figure about AAMCO; they suckered me into coming to their shop because I didn't have to pay for all this work done at one time. I could get approved for this payment plan where I only pay $60 something dollars every 2 weeks. So I get this line of credit and it's like this green light to them to charge you up the ** for problems that probably aren't problems.

To add insult to injury I had to leave my car there overnight and they didn't even have the decency to LOCK MY ** CAR WHILE IT SAT OUT IN OPEN PUBLIC. I didn't even get an apology for that, I just got "hey boss, calm down... I'll put it in the garage tonight." Yea, if you gave a ** you would have put it in the garage the 1st night you **. AAMCO will *NEVER* touch my car again, not even for an oil change. THAT I can promise you.

However when I went to get the car the check engine light was still on and the franchisee still insisted on EGR port clean up amount to be paid in spite of me telling him explicitly not to charge amount. Upon his reluctance to pay the money I made him write on the invoice that Check Engine light was still on and decided to invoke warranty for the same through AAMCO service center near to my place.

After about couple of months (since I use Honda Odyssey only as recreational vehicle) and checking out that I may still under warranty for repair I took it to the service center near my place for the repair under warranty (as usual this franchisee did not show any interest and turned me away for the first time with some silly excuse). However upon next follow up he clearly refused to take it up under warranty repair and indicated that it shall be chargeable to me and not covered under warranty just because the Orlando franchisee over telephone told him that he has done the servicing (check engine light was on and was checked by the technician for the code also miles were still well below 12000 miles since original repair (around 5000+ miles)).

During this entire follow up noticeable things about AAMCO being that policy is clearly door half closed for support by following thresholds that I experienced. 1. No customer support number on the website (the number that is there is only to help locate the service center, not a customer grievances number). 2. Even when I called the number given by the Levittown PA franchisee which was franchisee support number (not customer support) and was picked answered by a person however this person directed me to another number where there was no person just the leave your phone and number (I called around 4.0 pm EST).

My grievance now being 1. I need my vehicles problem addressed free of cost else return the amount that was charged towards EGR port cleanup. 2. EGR valve replacement was probably not necessary since the check engine light remained on through out and even immediately after repair. I am requesting money back for the part (EGR Valve) as well as labor for it.

On August 3rd, just 5 weeks since having the transmission installed it became difficult to shift into 4th gear and it wouldn't go into 5th. I immediately took my vehicle to the local AAMCO in Bel Air with my warranty to have the problem diagnosed and repaired. Keith the owner of the local shop had the car looked over and agreed there was an issue with the transmission. They contacted Bobby ** in Wilmington, NC to advise him of the situation and told us Bobby would need to handle the repairs, as the warranty is from his shop.

I purchased goods and serviced from AAMCO and they refused to honor the warranty because of a dispute between AAMCO and Toyota. Since August 3rd my car has been held hostage by AAMCO. As of today (08-15-15) 13 days later I have no idea when or if my car will be repaired. Bobby ** of AAMCO tells me the same story every time I have to call him for an update, "We are working on finding a replacement transmission, but don't know from where or when." AAMCO has made no effort to help secure substitute transportation, or compensate me in any way while they work out their issues.

I took it to a second mechanic shortly after. I clearly told them I was not able to afford anything at the moment but needed to know what I was dealing with. The mechanic took me to my vehicle and pointed at my serpentine belt. At first look you could clearly see it was shredding. The second choice mechanic was closing in 30 minutes, but insisted on not letting me leave till it was repaired. In fear that it could break and cause more problems, like leaving me stranded with children in the Texas heat amongst damaging my vehicle more. The belt shreds had been hitting the wires to my AC causing them to tangle, shred and short. They had the belt sent right over and did an evac on my system and I left shortly with a cool ride. Only a couple of hundred bucks later, they worked with me on payments.

I am no mechanic, but I could clearly see the issues when shown. I am disappointed in AAMCO that they didn't have this on the list of things my Vehicle needed when it was an obvious visual problem. They probably would of found the problem after replacing the ECM. Stacking on more to my bill. I'm sure they are great with transmissions and were astonishing at customer service but when you need AC repair, get another look. My relief when I found out AAMCO was wrong made my year!!

Two days later at great expense to me, I had to have a tow truck bring it home. The suv was drivable before I took it to AAMCO. So now I am suspecting they might have done more damage to my truck since I was forced to leave it there. The men at this AAMCO saw a woman alone and took advantage and possibly could only see dollar signs. I still don't have my suv repaired and unable to go buy groceries and take care of other errand. One last thing is, Brandon the one in charge, when I would ask him questions, he would answer that he didn't know because he is from Texas. AAMCO truly does not care about taking care of their customers in an honorable way and don't have any integrity.

Had them do the work, unfortunately they misdiagnosed the whole thing as the same issues kept reoccurring. Took the truck back three times, first time they wanted to charge for parts which I refused to pay for, second time I don't think they even looked at the truck, and the third time they kept my truck for two weeks blaming their supplier for sending the wrong parts over and over. Got my truck back after threatening to go the legal route and I am still experiencing the same exact slipping feeling. Cost me over $600 in rental car (they had my truck for a total of 30 days). Never will I support AAMCO again, their technicians lack expertise and training, the advisors give you the runaround.

Finally agreed to let him do the rebuild and took 2 more weeks to get it done. Total of 3 weeks in shop at this point. Paid for and picked up vehicle. Didn't get 15 miles down the road and all the same bells and whistles started. Check transmission/transmission overheating/antilock brake warning light on. I was driving it back home to South Carolina after I picked it up (I had been on a trip when this first happened) and decided to stop in at the Jacksonville Aamco.

Test drove vehicle and said tranny had to come back out. Asked how long it would be and told about a week. I didn't have the funds or time to sit in Jacksonville for a week after spending 3 weeks in Titusville and so told him I would try to get it home and have it looked at. Got home and from there on all the Aamco shops told me that because I hadn't had it repaired in Jacksonville that I had probably done more damage and it was, therefore, no longer under warranty.

I was in Ft. Lauderdale a week later and tried to take it into an Aamco shop there and manager refused to take it in. Their 12-month warranty is worthless. Finally had transmission completely rebuilt again by a trusted transmission shop in my hometown. Cost me $1,700 and he told me that when he took the transmission apart that there is a sleeve on the torque converter shaft that has a hole in it so the hot fluid can be pumped out to the radiator cooling system and that this sleeve had been installed backwards. He said because of that my transmission fluid wasn't able to be cooled and that's why I was getting the check transmission and transmission overheating lights. Said the anti-lock brake light comes on because some of the sensors are integrated with the transmission.

Needless to say, my shadow will never cross an Aamco shop again and I give fair warning to others out there that may be considering them to read the many, many complaints. It seems that their business practice is to do shoddy work so that you have to keep coming back and they charge you more money to fix what they should have already fixed. God bless you all and be safe out there.

Original Review: June 1, 2015

I've had my car there for 3 weeks almost now since 5/14. Now it's 6/1 and my car still hasn't been fixed and the transmission installed - I've had to get a rental car at the Aamco on 1900 e McFadden Ave Santa Ca - very angry. Why does it take so long? Luckily I got a promotion at my job during this time but this is absurd.

I just wanted my car fixed! Bait and switch, claiming to need to fix things that didn't need done and didn't get done, intentionally destroying of property. When I came to pick up, I showed after 3 days of telling them the time was up, we needed to go home, the car was up on hoist the tranny still on the bench and no one in shop knew anything about it. I got chased out of shop area when they were loading up my parts. Looks like they took a hammer to the Planetary gears to smash them!

Well the very next year guess what? Yes I had problems yet again with this transmission that I've spent almost 4 grand repairing and it's messing up again!!! Thankfully I was still under warranty, so once again it was repaired. I've taken my car back because it was skipping gears on 2 or 3 occasions. Just constantly something was always happening to the transmission and mind you I was still making payments on the car. So to wind this story up at the beginning of this year my 5th year around the same time every year, it was skipping in 2nd gear so I took it in. They kept it for about a week and I finally got a call it was ready.

Well about 3 weeks later on a Monday morning I get in my car to go to work and it wouldn't go in reverse, I put it in drive and nothing so I had to have it towed in yet again and when I checked my warranty it was about to expire in like a week! So yet again another tow and another repair. After about a week my car is ready and as I was talking to the owner I asked him "why do I keep having problems?" I've never got a real complete answer only that "I don't know. It happens sometimes!" BS! I just get it, so I asked "What now, my warranty is up. Are you gonna extend it anymore?" and he says "no", so I'm like "what am I gonna do because it's gonna mess up again" and he says, "it shouldn't but if you have any problems you know I'll look out for you."

What exactly does that mean? It means I'm stuck between a rock and a hard place and I'm under stress now wondering when it's gonna stop working again. I need another car but I'm already on 2 loans with my children. I feel so loss so hurt. All I can do is pray that God works something out for me. I need my transportation mainly for work. I've read all the bad stories about different AAMCO'S all around the world and just can't believe it. I mean the only reason I went there because they are suppose to be the transmission specialist!!! Well I beg to differ. I do appreciate the extended warranty because I would have been up a creek. So after 5 long years I'm still dealing with transmission issues. My advice is to always look a business up and read the reviews first before you use them. I have learned my lesson!!

The only communication was if I rang them. They did not ring as promised with any updates such as transmission arrival. The original delivery date for the transmission came and went. They blamed the suppliers and holidays. Bearing in mind Christmas comes on the same date every year this seems to have caught them out? We waited and waited for our vehicle to be fixed. Eventually we picked it up on 12/31 2014, 12 days after we had delivered it to them. We left with the paperwork that I have quoted from and a warranty.

On Sunday April 26th 2015 the transmission failed, less than 4 months since we picked up the vehicle. We got the vehicle towed back to the garage. First thing on Monday morning I was sitting on their doorstep when they opened. I was not happy that after only 4 months the transmission had failed. I heard nothing from them on the Monday despite the fact that I was told they would look at it that day and call me. I called them on the Tuesday to be told that the transmission had failed and they would have to order another one. They told me that their supplier did not have one on the shelf but it was scheduled to be delivered on Friday May 1st. They said they would call me. They didn’t so I called them on Friday. It did not come in.

Meanwhile we were forced to rent a vehicle. They expected it to come in on the following Monday and again they said they would ring me. They didn’t. I called them on the Monday to be told it had come in. I asked when the car would be ready bearing in mind I felt like we had been in line for this to be done properly since December 2014. I was told it would be Tuesday but possibly Wednesday. They would call me. They didn’t (see any pattern here?). I called them on Wednesday to be told that it was not finished and they had about another hour’s work and a test drive to do on Thursday. On Thursday I heard nothing from them. My wife called them to be told that the vehicle could be collected.

As I was at work I told my wife to ensure that she obtained paperwork from them as regards this latest repair and supply and fitting of the new Transmission and to ensure that as this was a different unit that the paperwork confirmed that the parts and labor were warrantied for the same 36 months /50000 miles that the first repair was for. Well here is what happened. They refused to supply ANY paperwork as regards this latest repair under warranty. They stated that THERE WAS NO WARRANTY AT ALL on this latest repair. They stated that THE ORIGINAL WARRANTY FROM DECEMBER 2014 was now invalid.

Ok so in December 2014 I had a transmission supplied by them which failed due to no fault of mine. It was warrantied for 36 months or 50000 miles. Only FOUR months later it fails and they have to replace it under warranty. Now they wish to totally wash their hands of the new transmission and labor by refusing to supply any paperwork regarding this latest repair and totally refuse to issue a new warranty on the NEW unit and even go further by now stating that they will not honor the original warranty issued only 4 months ago!

Just what is wrong with this picture? If this new unit goes wrong (and they clearly do) in the next 36 months they want nothing to do with it and all the cost will be on me. Really? Have they so little confidence in the products they supply? This unit failed because their supplier failed not me. I had not researched AAMCO prior to taking the vehicle to them in December 2014. I have now an all I can say is WOW, just take a look for yourself and see what customers nationwide are saying. From their advertising they are the experts. Well let me tell you from personal experience now that in my case their communication with their customers is very poor.

Their estimation of when work will be completed and parts supplied is always out. Clearly they do not want to continue to honor any warranty as in my case. I am not saying do not go to this AAMCO franchise because the risk is all yours. If you want to be treated like this and will be happy to go 36 months or 32 months even with the original warranty to run in the knowledge that this franchise will not respect it then I can only wish you the best of luck. I hope this was polite enough because as they say the facts always speak for themselves.

On 2/16/15 I went to pick my truck up, a gentleman named ** who told me he is the district manager gave me a phone number to a finance company and asked me to call them. I did but they denied me. So on the the 19th Feb 2015 I went to pick my truck up. ** gave me my key. I started the truck but the sound of the truck was very loud. I looked under the truck and noticed that the catalytic converter is missing. I immediately notified **. He said "well I don't know what happened," but he will look for it and come back later.

About an hour later I got call from the shop owner informing me that they don't know what happened to my converter. I told them but the truck has been in their possession. They told me since I didn't come to pick the truck when I said I would, somebody must have come there and stole it. They told me they are not responsible. They further said since I didn't give them consent, they can't be responsible for my missing part. So with this type of experience in this shop, I will never recommend anybody going to AAMCO to fix their car especially if you change your mind from fixing your car with them.

This time they only took 2 months to fix it. Took the vehicle for a second time, did not drive 35 miles and same exact problem occurred again. Had vehicle towed in again. I get a follow up call from the service manager trying to sell me a battery and an alternator. Says he won't be able to check vehicle without this being done. Battery is fine. I took a battery tester and tested it on premises. Alternator was not even checked because they never started the vehicle due to them leaving the ignition key on and draining the battery. Tester says battery is weak, needs charging, does not say replace battery.

I asked them to please charge the battery so they can start the car to run their tests. They refused and asked me to take my vehicle if I wouldn't pay for the alternator and a new battery. All I am asking is they warrant the repairs they charged me 4000.00 for. The job was not done right and this cannot stay this way. This is criminal. We're talking 4 thousand dollars, not 4 hundred here..

On Saturday morning I got up to go and get my alignment checked and was told an alignment could not be done because the front outer tie rods were broke. As well as there was a curtain wrapped around the back rim from which it had to be removed from under the vehicle as well as the back lateral bar was damaged. I immediately called AAMCO around 11 Saturday morning. Again I had left another message to address the additional damages. I was told they would have him give me a call back. Still no call back. I went to another shop for a second opinion and the damages were confirmed. I didn't want to subject myself to danger so I proceeded to get the tie rods repaired. Upon them removing the tires to make repairs, they noticed that the front driver side axle was broke.

On Sunday morning I knew AAMCO was closed but I was so upset that I called and left another message and was told by the answering service she would have ** call back. On Monday morning I waited a bit to see if I would get a call back but I didn't. So I called and finally reached ** and explained the issues and of course he denied the damages. I contacted the last mechanic that worked on my vehicle which was the one that told me I needed a transmission. The first question he asked was if my car had been towed. He was last to drive my car and he said my car did not have any alignment or front end issues. I also questioned the mechanic that completed the repairs and he stated the only way the axle could break like that was by impact. I am highly upset.

I kept bringing it back because my SUV said conductor 1 and they claim it was a dummy light. After they did work, my seat belt light stayed on and they would reset it, but it didn't go out. I really believe they ripped me off and it didn't need at the work. I don't Believe my new converter was bad now or my fuel pump, because they seemed fine before I brought them in, just it wouldn't go over thirty and was slipping gears. I called AAMCO corporation and ** said he would get back to me. Well they sent a letter saying, the place did what they thought was right at the time to get it running, so AAMCO won't go good for it.

This just proves something was not right at the time and they sugar coated my vehicle for time, hoping I will come back in. I rely on my vehicle as a single mom for work. They were very unprofessional and obviously believe in ripping customers off. I will be taking it to small claims court to get my money back, 3000 dollars gone. I see more females saying the same thing. Sounds like they have a knack about ripping woman off. Do not go to them.

I asked him about the commercial that clearly states that "the good folks at Aamco" will do a free check engine light diagnostics check and will tell you what is wrong with your vehicle, and even have an easy payment plan if you are short on cash. ** proceeded to tell me that the little tool he stuck under my dashboard was the "free service" and that was all they do for free. I told him that was false advertisement and he said "no" it was not and the $135.00 fee would be applied to any repair bill they provide us after they collect the $135.00 fee and test the vehicle.

So in other words you are on the hook with them after you pay them the $135.00 fee for the so called "free" diagnostic service. Then you are put in a situation where you either lose the $135.00 dollars altogether, or pay whatever repairs they draft up on the estimate. But remember the "kind honest folks at Aamco" will take your $135.00 fee and apply it to the "repair bill" that they draft up. Like we don't already know they are going to get that back two-fold. Ridiculous. How kind of them. I think not!

Well let me tell you it gets better. My son is a proud full time student at Cal State Northridge. He is almost finished with his third year. He works part time and he is on a fixed budget. This incompetent idiot, ** at Aamco proceeds to ask my son what school he is attending. When my son replies, Cal State Northridge, ** says "Well that's not really a "real college", and you must have lots of free time on your hands, because my daughter goes there and she is home all of the time." Can you believe this guy?? Not only did he insult my son and all the great folks from Cal State Northridge, he insulted his own daughter! I just wish I would have recorded that conversation. I cannot believe that in this day and age we still have complete imbeciles working at corporations like Aamco.

My final thoughts. I ask that all Cal State Northridge Alumni and current students, boycott Aamco transmissions and total care repair shops. If any of you reading this complaint are CSUN Matador Alumni and happen to know any CEO's at Aamco, please reach out to them and get this ** guy reprimanded or have him submit his resignation! Ultimately I feel sorry for his poor daughter who I assume has worked hard and earned and achieved an opportunity to get a great education and attend a great school like CSUN, and yet her father is still obviously not proud of her. GO MATADORS!!!

I told them I needed to and will drive. After we made the payment of $3700.00 the communication suddenly died. A week of silence later, we called to get an update ending with the employee hanging up in my face because we demanded information on why a three day job isn't done a week later. A week after I got the car back my minimum engine oil warning displayed followed by my minimum coolant level. Two weeks after that my transmission locked in third gear. Of course each time I came across an issue I called Aamco resulting in them giving me a bunch of "maybes" but no actual help, conclusion or service. After the third gear locked I had the car towed to Aamco to have it inspected. This time we (my wife and I) scheduled to meet with the owner Jonathan Tow and discuss the current status of our vehicle. Jonathan called the employee who assisted us previously to join our meeting.

They told us the leaks were not caused by them and due to us not purchasing the main valve body our transmission locked in gear. When we questioned this, the same employee who hung up in our face started getting angry and walked off. Service is definitely not his strong suit! We decided to get a second opinion. Not surprisingly the second opinion exposed that the filter and seal was original/never changed (which we very much paid for) and a transmission pump leak. The BMW shop stated the main valve body could not have been properly condemned without changing this seal. I was also informed the transmission fluid Aamco used was of red color and supposed to be gold which may have caused the tranny to lock in gear.

After informing Jonathan about the findings of the certified BMW shop, he asked for the phone number of the shop but went directly there without calling neither them nor us. When he felt he was at fault John paid for the filter without our knowledge and went as far as asking the BMW shops not to report the transmission fluid is wrong. Needless to say we went back and forth many more times trying to resolve the issue with Aamco. Our conclusion... We did not get what we paid for nor did we get satisfying customer service. Definitely won't go back or recommend. Evidence for Pans original date (we have the pics). Evidence of Red tranny Fluid.

We didn't even know we had to pay anything up front, it was always after the work was done!! And they didn't even tell us they weren't going to look at it, they just let it sit there when we could of had it looked at and fixed elsewhere!! My husband then went up there to get the vehicle and the owner Aaron was very rude, hostile and belittled towards him! Claiming they can refuse business to anyone, well why didn't they say that instead of taking it in and telling us they will look at it?!?! Very upset and feel betrayed.

The car is a 4 cylinder 1.8 liter engine and very small. He informed me at 5 pm that he would need to order the filter and would attempt getting it and finishing the job. It was there since 7:30 am that morning and they still hadn't ordered the filter for the car knowing it was being changed. No problem, just finish the car and I will pick up in the early afternoon. I went to pick up the car and the person at the desk informed me again about how there was metal in the pan when the service was done. I told them again the car was cheap and I will drive it until it is done and sell it for scrap. I asked if a drive test was done to the car after the service and if I would need to top off the fluid in the car.

He said he didn't think they did a drive test but the fluid will be good to go. I drove to work with many slipping and other trans issues going on. I checked the fluid and it was bone dry. I put 1 quart of Tran fluid and checked and it was still not registering. I put another quart of fluid and still no register on the dip stick. It took 3 full quarts of fluid to get to the right level for my car. I am in shock that they didn't even put fluid in the car. The car is fine and driving great as it did when I took it in for the service but if I hadn't checked the fluid it would have seized up and been totaled quickly.

I am still amazed that they didn't put fluid in the vehicle. When he handed me the receipt for the service he also informed me that it would be a coupon for the total of the service (180) if I needed to do any repairs. I told him again at that point that I would be driving the car till it no longer drove because it was so old and only worth 500 dollars. I am sure it was a mistake that they didn't put fluid in it but then again maybe it was on purpose to get more work. I will never do business with them again and will tell everyone I meet about the service they performed for me. It took three full quarts of Tran fluid to fill it up to where it finally registered. Luckily the car is old and didn't seize up. It was able to take the abuse they caused for me and after I filled the fluid back to the correct level actually drove as well as before giving it to the to service.

Mr. ** said based in his knowledge to fix the transmission is no more than that. After that day for 3 days no communication. I had to call him, at the end my price was $2,224.00 dollars. Really. They insisting me to get a finance anything, I was really clear that it was no more than $900 dollars. I call corporate and Mrs. ** said she couldn't help me to reimburse the money cause I sign the receipt. If I don't sign they won't give me the car back. The mechanic when giving me the car he felt bad for me, and said sorry to me because of what they did to me. Even the mechanic knew what was going on. Mr. ** never gave me his face again not that his word was any good anyway. I EXPECTED SOMETHING MORE PROFESSIONALISM FROM THIS COMPANY, BAD DECISION. MY ADVICE IS TO NEVER EVER GO THERE. BAD PLACE, SERVICE, AND NON PROFESSIONAL.

So I went back Monday to have the paint job estimated and I have to leave the car there for possibly the whole day. After a long arguments with **, he decided that he have it estimated while I wait and I have to pay for the estimate if decided to have it done somewhere. That confuses me cause they're the one who damage my car. One of their mechanics came back with an estimate of $225 but it cannot be done right away and I have to leave my car there until it's done and they don't even have any idea when. So I suggested just to cut me check for that amount and I'll take the car somewhere else. ** made another call to the paint job manager and when he hang up he said the guy can do it for $125. Out of my desperation to have it done I agreed to $125, then ** said I have to come Wednesday because the owner had to decide on that.

I went back there Wednesday and the owner said it has to be done with their guy. Again out of my desperation I kind of agree to it. When I ask her if she can call them to find out when can they do it, she told me that she don't know the number (what? No number with their own choice of shop). The good thing is I have GPS on my car and googled the place where they took my car for an estimate. Then she told me that I have to come back Monday so I can leave it there in their shop to have it for unknown amount of time/days. This time I give up. I guess they're successful in trying my patience. I was very much in terms of the cost if they only agreed to the way I want my car fixed. I ended up paying to fixed my car.

I told them about it... to be basically be thrown out and in which I contacted headqtrs... which had me send pics and pics were never good enough... To finally be told the owner refused to pay for damage or AAMCO would pay for it... it was only less than $40.00 but sadly... the transmission wasn't looked at and was told about brakes... etc. Nothing on why I had it towed there and waited 10 days to pay $90.00 tow and get my car damaged and pay more out of my pocket? Worse CST service I have ever come across and owner and company resolution dept also... again, karma and God is on my side.

On Tuesday, I was call and said, "Come and pick up, your car is done. We found some electrical issue but fix it or no charge due to your patience." I open the door, 3 holes were still in the back seat, the seat belt was chew up and damage. I was told that I brought the car in like that, that I was trying scam them, not to mention they had already been paid in full. Took another day for them to replace one seat belt. I got my car back with seat belt damage, which they don't want to change, my car sticking like cigarette thirty from oils, and now I have to replace this seat belt. I will not deal with them any more and took my car.

A week later when I called to find out the status of the car I was told that everything was good except for the power seats because they did not have the tools to fix it and I should drive it back to St. Louis and take it to Chrysler. Did I mention that the seat is fully reclined back? Now I took it to Chrysler in NY because there is no way I'm driving 18 hours with a reclined seat and they said that whatever AAMCO did with the engine might have disrupted all electrical situations. Needless to say we are still in NY and my seats still do not work and AAMCO wants me to bring it back for them to not fix the seat but for them to break the back of the seat in order to get it in the upright position. Oh did I mention that we have been here for a Month and 8 days?

We brought our truck there last week to fix a problem. We paid $600 for this problem. We then took it home and less than 10 miles down the road it was leaking again. We took it back and they stated it's in a different area of the same place as before. They charged us another $400 for this problem. Then called us to pick up the vehicle, however said the vehicle would not start. They wanted to charge us again for another new starter. We said "absolutely not, we are going somewhere else." After much back and forth with a manager he told us, "because you are being an *** I am going to make you pay in cash."

We went to this company trusting they would be able to fix our problem. It came back with even more problems than before. I have been reading all of the reviews on this page and it's ironic that many others say the same thing. I believe AAMCO has an educational issue with their mechanics clearly. The rep upfront told us our truck is a piece of junk and to trade it in. We did not ask for your offensive opinion. We took it to you to get fixed. The first time around we paid with a card, this time he refused it. It's funny because he told corporate that we were going to dispute the charges. We never said that. You can pull up the cameras in the building. We run a business and put everything on a business credit card. Clearly Kevin Sabbides has had problems in the past with disputing charges or he wouldn't of been so quick to jump the gun on that matter. Clearly, he did not want any more of a bad reputation than he already has.

What bothers me is he lied to corporate and said we were going to dispute the charges, which was never stated. Therefore, they are an unethical business and liars. On top of disrespectful calling us profanity. If we were made aware of the cash situation before hand it would be completely different. Many people can't afford to pay in cash. We have a family. I hope that no one goes to this location. They are very dishonest. They created more problems than there were at hand. We never were offered any compensation, nor a simple apology. Please everyone, save yourself the headache and do not go to this business. They are anything besides the statement they are providing to the public. They might lure you in with their "family" ways, but it will be a downward spiral from there on out.

This was laughable since no one ever agreed or would ever agree to such an enormous estimate fee. The owner said he had a recorded phone call with our mechanic agreeing to this. That was good news for us because we knew that it wasn't true. Unfortunately for us the owner called back and said they had ironically lost the last three days of recorded phone calls. What a coincidence! We also asked if we could see something in writing of course there was nothing. So with no verbal or written agreement to pay $695 they had no grounds, however they held the truck hostage until we paid and they required a cash only payment.

We fought and fought but eventually we had to get our truck back because we have a business to run. We reluctantly paid the $695 in cash and brought our truck to another much more trustworthy and reliable mechanic. I contacted the corporate office in Pennsylvania but they said they can't control the franchises since they are individually owned. To that I say why not have some standards and accountability?

Most successful franchises do! Look at a McDonald's or a Panera you think no matter who owned an individual location they would get away with cheating customers? No they never would. Needless to say we will never do business with ANY AAMCO ever again. I will tell as many people as I can this story to try and prevent others from being scammed. I don't know how these people sleep at night!

I thought this was a bit high to replace a $20 hose, which took him all of 10 minutes (I felt ripped off). So then I go to my car and I'm horrified - the hood and quarter panel was covered in oily hand prints and the tow hook is still installed in the front bumper. I then went back into the office and explained what I found. The owner blew me off and sent out the employee. He cleaned everything appropriately and explained on that day the owner was dealing with an irate customer (wonder why). He said they usually clean the vehicles before the customer picks them up. He did apologize for the owner. The owner should have been a stand up guy and spoke to me face to face instead of hiding in his office. Will not be a repeat customer!!!

I have now been back in Florida for a few months and the transmission has blown again. AAMCO refuses to correct the problem stating that the warranty is out of date. They managed to install 2 bad transmissions in the vehicle. To be fair, the Houston office took care of getting me a rental deal and everything when I broke down, but the Daytona Beach office were extremely rude and wouldn't even evaluate my car unless I agreed to have it fixed full price there. When I went to pick it up, the manager made me wait for 30 minutes and then proceeded to (while on the phone) throw my keys at me and threaten that they were the only repair shop in town and I HAD to get my truck fixed there. The kind of service that AAMCO provides is corrupt and a scam. The transmissions they install are supposed to only outlast a 1 year warranty before they break. AVOID!!!!

I explained that I was not making a decision right away and he proceeded to really push the rebuilt transmission. He cited the cost of a new vehicle, went on about how many miles I would get out of a rebuilt transmission from them (100k miles was mentioned), how many miles were on my vehicle now, when they typically see these transmissions go (which of course was within my current mileage range), etc. He basically had a rebuttal for any objection I came up with. I said I was not making the decision now, and he finally backed off. I asked if it was safe to drive the car and was told that it would strand me eventually whether it will be the next day or in 2 weeks, there was no way to tell. That felt like a scare tactic.

None of this made sense with the codes and the symptoms of the vehicle. I talked to a mechanic friend of mine who also said it didn't make sense. He explained that the transmission fluid would be discolored and smell burnt if I was losing a gear in addition to revving instead of shifting at a low RPM. I checked my transmission fluid again and it was not discolored nor did it smell burnt. I took my vehicle to the dealership for service and had them pull the codes. They explained that it indeed a switch in the transmission and that I did not need to rebuild the transmission. Total cost with parts and labor was less than $300.

I am very angry that Aamco was pushing a transmission rebuild when, if they were truly transmission experts, they would have been able to tell that all it needed was a switch, especially given the CODE that came up in the check engine light! Buyer beware. Get a second, and if necessary, a 3rd opinion on anything they tell you here.

They wouldn't give me a refund on the $39 groupon coupon, even when service was denied for turning my rotors and forced me buy their overpriced parts at triple the retail cost! I video recorded mostly everything that Seattle Aamco manager said and will be posting it up on YouTube soon! If you want to only spend $39 on brake service, bring in your own brand new set of rotors and calipers just in case, so they can't overcharge you on parts. If they will ever turn your rotors, just refund your parts. I don't think they turn rotors there, I didn't see any rotor turning machine in their shop...

They use Posi Quiet semi - metallic brakes #104.02560 (not OEM) worth under $20. The rotor that they gave me wasn't OEM. Just cheap Dura International #BR3134. $15.98 each at eBay with free shipping. Brand new set of Dura International CERAMIC BRAKE PADS AND DISC ROTORS COMPLETE KIT LEFT & RIGHT PAIR on eBay is $44.08 free shipping... I feel like I got scammed for $160 + $26.26 for resurfacing my old rotors at Honest Jack auto parts and wasted 8 hours of my time dealing with Aamco and Groupon...

I made an appointment and brought my Truck in for service. A few days had passed and the shop hadn't called, so I called them to check in. They explained that they found the problem, that a valve needed to be replaced. They explained that if they couldn't find the valve, they would replace the valve body. 9 days later I got a call that they were ready to do the repair, but that I would have to pay for the electronic components that needed to be replaced. I stated that I was disappointed. This goes completely against what I was told when I had the initial work done. I was offered a free oil change for my trouble. When I declined the $15 oil change, Vince said that he would see what he could do. When I arrived to pick up the truck, I was simply given the bill for the $288.85 with no mention of anything else. I paid it and left.

When I got to my truck and opened the door, not only was the truck filthy on the outside, but my light tan leather drivers seat was smeared and covered in oil. The inside of the door panel was dirty from dirty hands and the paper on the floor mat, covered in mud was not even removed. I returned to the office and told Vince of what I found. Instead of coming out to see it himself, he sent a worker to clean it. The worker wiped it for a few seconds and told me it was clean. I explained that it wasn't at which time he exclaimed, "You're full of **" and repeated it several times. I returned to the office, quite angry and stated that the employee had just told me that I was "full of **." Vince lured me outside and immediately got in my face. I asked him if he wished to fight me and he accused me of "disrupting his business." I repeated again what the worker had said to me.

At this point, Vince turned to my vehicle and looked inside. With the worker still arguing that it was clean, I tried to say something. Vince cut me off and stated "I have 3 F150's, I know the truck very well." Not sure what that meant. I asked him if they used seat covers when they worked on the truck. He stated "we have them". I asked him if they used them, he admitted they don't. After inspecting the seat, he turned to me and asked me what I wanted to happen. I simply stated that I wanted my seat cleaned. He went inside. His worker returned with some cleaner and after a few minutes it was clean. As I got into my truck to leave, the worker who had the passenger side door open tried to continue to argue with me. I just told him to get out. After repeating myself a few times as he continued to argue, he closed the door and I left.

I'm taking the time to write this review because what happened at this shop to me goes so far beyond the simple fact that they lied to me when I had the work done initially. They're irresponsible and disrespectful. I do not recommend this shop. I don't trust them and I didn't need the aggravation.

I brought the vehicle in for the required maintenance after so many miles and was told everything was fine. In December of 2014 I started feeling the hesitation, hard shifting, and the vehicle started to shudder sometimes when I was driving. I took the vehicle back to AAMCO and after inspection they told me it was the Mass Airflow Sensor and it would cost me $385 to replace it. Now this I know a little about. I know it is seldom a case where you need to replace the MAF sensor so I opted to have it cleaned a few days later. Also I had just had the O2 sensor replaced so if there was a problem with the MAF it would have been caught then.

After I had the MAF sensor cleaned I continued to have the same hesitation, hard shifting, and shuddering issues. I took the vehicle back to the shop where I had the MAF cleaned and they said it was the transmission. I then had my vehicle towed back to AAMCO. I told them the diagnosis of a bad MAF was incorrect and that the other shop said it was the transmission and that the transmission fluid looked/smelled burned. After a few minutes in the shop the manager comes to tell me I need another transmission because the radiator leaked coolant into the transmission (mind you this voids the warranty which was still effective). My first thought was, if you are supposed to be transmission specialist how could you have missed that the first time I brought the vehicle in less than a week ago? I asked could the transmission be rebuilt and he stated again no because all the internal parts were ruined. (How they know that without taking the transmission apart I don’t know). He offered me some financing but said the transmission could not be repaired. I told him I could not afford it therefore he offered to let me leave the vehicle until I decided what I wanted to do.

Thinking it was too convenient that the radiator leaked into the transmission voiding the warranty I wanted to get a second opinion. The next working day I towed my vehicle to another transmission specialist to get a second opinion on the repairs. The technician took the vehicle on a test drive, inspected the dipstick and dropped the pan to inspect the transmission fluid closer. Wow, would you know there was no coolant in my transmission fluid. There was nothing wrong with my radiator. My warranty was not voided. I am in the process of taking my vehicle back to AAMCO to let them know they misdiagnosed my vehicle again. I'm taking pictures with me also. Now I’m wondering if I needed to replace my transmission in the first place. Please stay away from AAMCO!

My car was previously running and in GOOD condition overall. They told me that the diagnostic came up with a "Timing Belt System Failure". They also came up with Multiple misfires (in Cylinders #1, #2, and #3!!!). Seriously??? That would be totally impossible, since I had drove the car in to the shop, and they claimed they couldn't get the car to start, and a multiple misfire in 3 cylinders, in a 4-Cylinder car, would be impossible for anyone to have even start the car, much less been able to drive it anywhere!!! ANOTHER MAJOR LIE!!!

I wouldn't doubt it for a moment they had actually did something to sabotage the car to have caused this "system failure" to occur. I asked them, just out of curiosity, how much a full Timing Belt replacement would cost me, and they quoted me a price of $550 or so. The Timing Belt had been changed at 44,000 miles (Only 16,000 miles previous to the current odometer reading), and was in good condition as well. There was no prior problems with the belt or the timing. But they failed to be able to tell me what the cause of the system failure was. They were only supposed to do a basic Diagnostics check, which took them days, instead of hours, as they kept stalling, and we finally had to just go in and pick up our car, 4 days later on Monday, Nov. 3, 2014.

We had drove the car in, and it was in good running order, and only has 60,780 miles on it. When we had picked up the car, they CLAIMED the timing belt was "stripped", and in a lot of damage, and won't start. But, in fact, AAMCO claimed they had never even touched the timing belt cover, and had not removed the covering in order to actually visually check the timing belt itself, which is the only way to actually check the belt. They then claimed the car needed a new Timing Belt, and changed their story on the cost, which was now, they claimed, a total repair cost of $1,100.00. More than DOUBLE the original quote. A major lie! Since, The Timing belt had been changed at around 44,000 miles, just about 16,000+ miles previously, as stated above.

I returned to the shop to retrieve my car, whether they were finished or not. I raised the hood to inspect what had been done and they had me under the impression that the Timing Belt cover was off, and missing, and the belt was on the bottom of the car's undercover. Another LIE!! But later, I discovered that it was both 'Serpentine belts' (NOT the Timing Belts) had been completely ripped to pieces, and shredded beyond all recognition (with mostly just the wires that are imbedded within the belts, were not just fully exposed, but the wire was all that was practically left of the serpentine belts, and they were completely wrapped around one of the belt wheels multiple times as well as behind the wheel). This makes me suspect that they did something to sabotage the serpentine belts as well like maybe they poured acid on the serpentine belts just to make more work for themselves, and rip me off and rob me blind of any and all money I have.

In order to get the car back, we had to sign the authorization for the $400 payment for the labor and would not release the car unless I did so (but which already came out of my debit card), just to diagnose the problem, and the 'multi-point inspection/ diagnosis', as advertised was supposed to be FREE. They gave me back my car, but not just in NON-operating order - but it won't even start. So we had to have the car TOWED at our expense. We had only went to AAMCO, because they were recommended to us, and of the fact that the Transmission codes came up. I had done a Diagnostics check elsewhere prior to coming to AAMCO, as stated above, yet they didn't come out with ANYTHING wrong with our Timing Belt.

Upon further checking with other mechanics, we found that the Serpentine Belts were all tangled up and messed up. I feel that AAMCO messed up my car. I have been WITHOUT my car for over 1 month now, trying to figure out what the so-called "repairs" were that AAMCO is responsible for. AAMCO made a ton of excuses, and that they couldn't have done anything to the belts, and that it would've been ridiculous for them to have possibly done anything even remotely close to this kind of thing. And this just makes me think and feel how guilty they likely are... then, had actually offered to do the repairs, but I don't trust them anymore with my car, since I feel they messed up my car... big time!!

After all, the car is in their possession, with authorization to check it out - whatever happens, makes them fully responsible. They have, as I had found out after checking for customer reviews in the internet, that they have a very bad reputation for quite a long time, and had very bad reviews with over several hundred complaints from all over the country, for damaging people's vehicles, overcharging customers for work. They falsely claim that needs to be done, as well as purposely and wrongly diagnosing the problems involved.

I did some more research and found out the employees are working at AAMCO under 100% commission, and not a straight wage at all. So they will purposely and fraudulently create more work than is needed, that are far from necessary, claiming repairs are needed on problems that previously did not exist. They exceedingly overcharge their customers for a job that costs a certain amount, and will even charge them up to 3 times more, even up to 400 times the amount of what the real charge is. Same goes for the $400 charge did to me for a job that, for AAMCO, is advertised as FREE and in some places may only cost about $45, NOT $400 as AAMCO claims.

After raising hell for the horrible job they did messing up my car, and giving it back to me non-operational, they refunded me the $400.00 I paid for their recommendation for the Diagnostic check, which according to their own paperwork is SUPPOSED to be FREE! However, my car is still NOT running as of yet, as I haven't been able to pay for the repairs. I'm disabled, and I desperately need my car, and they have left me stranded, and on the bus, and I've had to also pay for taxis. I've had doctor appointments that I can't even make, because AAMCO has screwed me over, and left me in a lurch!

AAMCO had possession of my car, and authorization to diagnose my car issues, not to do any major work on it, unless authorized to do so, upon notifying me of their finding out what the diagnosis was, but they had done more work on the car anyways. With this fact, they are therefore, fully responsible for any and all work, and/or damages done to the vehicle.

My car now has, in addition to what was already needed, the timing belt has skipped 4 keys, and the timing is off; and the 2 Serpentine Belts need to be replaced. These conditions did NOT exist when I had brought the car in to AAMCO!!! If you want to go to any auto shop to get your car fixed, STAY CLEAR OF THIS BUSINESS, PERIOD! They have a long time reputation for being a bad business!! A HORRIBLE PLACE AND BUSINESS TO EVER HAVE ANYTHING DONE!!!

Conclusions: I was correct to depend upon his experience and the part he installed lasted for over six years. Both of us could have been wrong, but the mechanic deserves to get paid.

I sent a letter to Mr. Larry Adams who is the owner of the AAMCO shop Located in Redlands CA demanding a refund of my money that I paid since his shop never performed a satisfactory result. He denied the refund so I submitted my case to small claims court and strangely enough despite all the evidence I submitted, receipts, pictures even physical evidence, the judge still ruled in their favor. I ask for my case be considered for any action against the AAMCO franchise thank you.

When I went in to pick it up, I told him I would not be recommending this AAMCO to anyone and I would not be back. He then proceeded to tell me everything that I did wrong during this transaction. I agree I did do a lot of things wrong. I took it to AAMCO. I did not make it clear enough that I just wanted the free estimate. I tried to explain what my problem was. Just because I left it for him to finish the estimate did not authorize him to proceed. The transmission did seem to work very well on the 10 mile drive home. I hope it continues to work well. This was a bad case of miscommunication. It could have been avoided if BOTH of us would have followed good business practices. The biggest problem I had was they did seem at all interested in trying to resolve the issue other than tell me what I did wrong. I hope they spend the $400.00 well because that's all they will be getting from me.

Still never hear back so I call and their phone is suppose to be getting no calls in but only calls out. I go back to them Monday afternoon and they tell me that a particular part they ordered came in, in a Nissan part box but it was to a different make of car...."REALLY"... They say that they have contacted the parts people and that a new part is being sent and in route. This is around 1:30 Monday.... they close at 5:00 p.m. so I call at 3:00 and get NO RESPONSE. Once again a drive to Aamco and get told that they should have it fixed by Tuesday morning. Still haven't heard back from them. The manager even gave us his personal phone number and won't answer us back. Sure wish I was a lawyer... I would be owning a brand new car at their "AAMCO'S" expense. Never will I set foot back into any "AAMCO" transmission place again!!!

I stopped the truck and put it in drive to see if I could pull forward, which it did. I then tried reverse again and this time it moved even less. I turned the truck off, went inside my home and told my wife the transmission was messed up again and for her to follow me to AAMCO. When we got there I explained to Joshua what happened and left the truck with him. July 14th, after waiting two weeks and no calls, I called Joshua and asked him where he stood with fixing my truck. He gave me this big spiel about parts that old are hard to find and my truck (of course) has a unique type of transmission that is hard to find. I asked for the parts he needed and wrote them down. I called Grand Strand Pick and Pull in Conway, less than a mile from Aamco. I gave them the parts I needed and the counter person looked them up. He said they had a hundred of them at a price of about $80.00.

I called Joshua and told him where he could pick up the parts that he can't find. He said, "That's great, do you mind dropping by there and picking up those parts for us? It would save a lot of time." I told him, "Not at all. I'll drop by Aamco first and get a check to pay for the parts and go and pick them up." Joshua said that was ok (to my amazement). Before I could hang up the phone, it was ringing. Guess who was on the other end? That's right, Joshua. He told me, "Never mind about picking up the parts. I have a guy that's close and he can do it." I am not that stupid, he never needed parts, he was just holding my truck hostage and trying to teach me a lesson.

On July 15th Joshua called my cell phone and said the truck was ready. My wife and I went and picked the truck up, there was no charge. Joshua questioned me as to what I was doing to cause the truck to fail. Even though I had previously told him, in detail, what happened, I told him again. He made the statement to me that the back of the transmission case was blown out, and the only way that could happen was if I revved the engine up to a high rpm and then slammed it in reverse. I told him that never happened. He asked me if anyone else drove the truck that would do this. He was told, "no, I'm the only one that drives the truck except for my wife." Also, the gear shift lever had been tampered with. The pin that holds it in had been replaced with another type of pin. The spring was missing and the lever was not tight as it was when I took the truck to AAMCO. The shift lever would move in any direction about an inch, making it hard to shift and know what gear you were in. He asked his tech about it and he denied doing anything to the shift lever. But said he would take a look at it.

I took the truck and noticed immediately that something was not right. It would shift through the first two gears in less than 3 seconds and then when it went to third gear it never shifted out into overdrive. At a speed of 55-60 it was running at 2100 rpms. That was very high for this truck. I have had this truck for 27 years and know how it should drive. At a speed of 55 the RPMs should be around 1500. I took the truck back to AAMCO on July 16th and told Joshua it was not right and told him about the issues described above. He again accused me of abusing my truck and said driving it hard is the only way the transmission would fail as it did. I told him again he was wrong and since he wanted to make accusations, maybe his tech did a sorry job, since they were so backed up he must have rushed through just to get me out. He told me it sounded like it was locking in 3rd gear and went to ask his tech about it.

When he came back he stated that the tech built it that way to keep me from blowing this transmission out again. What? Who do they think they are? This is not what I paid for. No one asked me if they could modify my transmission. I told Joshua the first time I took it that I was going to keep the truck and wanted it done right. Joshua tried to tell me that this would be a better way and would protect the transmission and the truck would run better. I told him that was not true. At that high rate of rpm it would increase my gas mileage, be hard on the motor and I was not satisfied. He mentioned again about it must have been caused by me and the way I drive. I told him again that I don't drive rough and I resented him making accusations about me. I was beginning to get upset with him so I told my wife who heard everything to close her door so we could leave. Joshua said he would get to it when he could. I had to go home to unload a mattress we had just bought and then returned at around 2:30 and left the truck with Joshua.

July 21st, went by (did not stop) AAMCO today. My truck was still in the same place where I parked it and had not been moved. My wife (Miriam) told me she went by a couple of days before that and it was still in same place. July 30th, Miriam received a call from Aamco stating that my truck was ready. She went to town with her sister and picked it up. Didn't notice anything wrong on the trip back home. I drove it to work that evening. Second gear shifted really hard but other shifting seemed ok. At a speed of 55 60 RPMs were between 1550 and 1600. The next day when I drove to work, I noticed when the truck shifted into second it was even harder. Also, it took a long time to shift from second into third. At a speed of 60 it still had not shifted into overdrive, so I sped up until it shifted, which was at a speed of 68-72 miles per hour and an RPM of 3100. This is not acceptable. I drove the truck for the weekend and decided to take it back to AAMCO on Monday morning.

When I took it in, Joshua was at the front of the store. I explained what the truck was doing and he made the statement that the shift cable may have come loose. I left the truck with him with instructions to call me when it is fixed. I also told him maybe he should drive the truck, then he will see exactly what I'm talking about. He said he had drove it. AUG. 5th, Joshua from AAMCO called me about 9:30 and stated that he had driven my truck twice and could not find anything wrong with it. He asked if there were a particular time when it shifted hard or wouldn't shift into overdrive and I told him every time I drove it. He said he would drive it again in a little bit and call me. I waited until 1 o'clock and then went to town on other business. I dropped by AAMCO to check on the truck. Joshua had not even driven it again. I asked him to go right now and we would drive it. He said he couldn't, he was waiting on an important phone call. He said he would call me when he drove it. Waited all evening and did not receive a call.

AUG 6th, called Joshua at 11:00 am and he still said nothing was wrong with truck. Asked the same question as yesterday, got the same answers. Said he would drive it now and call me back in 30 minutes. It's been 1 hour and no call. I'm going down there. Went to AMMCO, truck had not been moved. No call from Joshua. Got service tech who built my truck to ride with me for test ride. Truck shifted fine leaving Conway, both 2nd and overdrive. Tech said no one had made any further repairs to transmission. I asked him how can a transmission fix itself? He went into the explanation about hydraulics, saying that it could have been a small piece of debris causing the valves to hang up. I told him that didn't sound good. If it happened once on its own, it could happen again. Right? He stated this time that he had checked the valves to make sure they were not hanging up. So, did you work on the truck or did you not work on the truck?

When we turned around to come back, truck didn't want to shift into overdrive. Could not get fast enough in town to shift. Told Joshua I would take it and drive it the weekend and see how it does. Sept 7th, transmission still not shifting in and out of overdrive as it should. Sometimes it shifts into overdrive at 55 mph and around 2300 rpms. Other times it shifts at 65-70 mph and 3200 rpms. Oct 24th, truck is no better; in fact, the shifting problem is getting worse. I contacted another repair shop and told them about this experience. I am going to let them look at the problem and see what can be done. After reading these complaints I'm sure something can be done with these pirates. Do they go to school to learn how to cheat customers? All the complaints I've read seem so much alike.

What AAMCO did do are the following: They "fixed" the problem by, according to him, taking down the transmission and rebuilding it. A $1600 effort charged to the warranty company. ("Free" money, perhaps?) In doing this "repair", the Mazda no longer had the overdrive slipping issue multiple times while maintain speeds of 45-50 mph. Now, the car would no longer go into 1st or 2nd gears through the means of moving the column shifter. This did not affect it while traveling, just that it was having difficulty going into the 1st or 2nd gear -- not to mention not showing correctly on the shift indicator. (True, you don't usually need it, but neither a spare tire. It's just piece of mind in case you do need it.)

Next, when placing the Mazda in Reverse, it would jerk violently as it was going into Reverse. NOT NORMAL! So, Sam claimed he replaced one of the two motor mounts. I rec'd verification from another technician that only 1 was replaced. Why not replace BOTH especially since the one not replaced is the one damaged? So, after 6 trips (YES, 6 TRIPS and 1.5 MONTHS LATER) the car was still not working right in shifting. Sam claimed it was the computer which later was identified as the neutral safety switch. Really? After several attempts that this same part keeps being defective? Well, after those wasted trips, not to mention, wasted fuel going back and forth telling us the car was ready...only to find out it was not, it still was not fixed. (Yes, that happened, too. Multiple times, "your Mazda is ready. It runs smooth and everything is great.") Then we go there. Or was it? NOPE! Sam would say, "Oh, we still need to do a test drive as we found something else." How can that be? Never an HONEST answer. Just BS all the way!!!

The hard shifting into reverse was somewhat resolved. So, the outcome after 7 trips, wasted tank of fuel combined between the Mazda and our other vehicle...the shifting via the column shifter works. The overdrive issue had returned. Needless to say, right back to the initial issue of as to why we brought it back in the first place. Sam's thought..."bring it back". No! The INCOMPETENCY through your staff shows it is not worth another 1.5 months of GUESSWORK. Ever hear of "DIRFT"? "Do It Right The First Time". Obviously, not at this AAMCO (especially after minimum of 5 return trips). Something else all of you need to be aware of. The fact that they SCRATCHED THE PAINT...and I mean scratched the car with either their tool carts, or other vehicles.

We had MAJOR scratches similar to that of keying of a car. So, Sam (the superhero as some think he is) said, "I will have my buddy man take care of it." Not happening, either. What this "buddy man" did was scratched the paint so much by guessing he used a brillo pad or something similar instead of a cloth, that now it has not only swirling scratch marks, but also has removed the clear coat right off the paint. So much so, you can see a complete discoloration difference between the two doors (meaning shine on one door vs. dullness of the damaged door). Way to go, you bunch of idiotic dumb **. Sorry, but if the shoe fits, wear it!

So in short, people, if you want your vehicle damaged ... this is the place to go. If it is where you want it fixed there. Good luck. Be ready to receive your vehicle back 1 1/2 months later and still be wrong...or WORSE than what it was. Summary: I WILL NEVER RECOMMEND THESE PEOPLE AT THIS AAMCO (INCLUDING MY WORST ENEMY) IF IT WERE THE ONLY PLACE TO GO!!!

Also, KEY NOTE. I know of a story at this same AAMCO that a friend of mine once went there for employment. Sam's thought was to rip off a person every time someone comes in for repairs. Example: If someone comes in for a sticking brake caliper tell the person it is both sides as well as more, even though that is not the case. This way, more money is earned for the company. Needless to say, my friend changed his mind about being employed with this company since he is an honest mechanic. One last thought. Notice on AAMCOs main site, there is not a customer service for complaints listed. Also, do a Google search and read some of the others (especially where several Attorney Generals from several states have filed lawsuits against AAMCO).

Three weeks later I was back again because the exact same shuttering was going on. Jose called me the next day and said they put the wrong transmission lube in and that's why it was shuttering again. It was ready a week later, to put in lube. A month and a half later, it's back. The shuttering is even worse and I'm just over the top mad. So I take it in again and Jose calls me the next day to tell me they needed to replace the torque converter because they put in the wrong lube but all of it was going to be covered under warranty (which just makes it all OK). So another week goes by before I can pick up my truck. (If the same shuttering was occurring each time then why did they rebuild my transmission when they could have put in a new torque converter for $379.00 on the bill). Side note: (I would not have a problem if all of this would have been done right the first time. When you spend almost $5,0000, you want it done right the first time).

Now it's been over a week since I got a call from Jose's supervisor, Greg ** (who said he would be following up with me soon). I've tried calling the 800 number but I have only been called back once while I was teaching and I can't seem to get a hold of anyone after leaving over five different voice mails with three different people. To make a long story long, this is the first time I have ever written something online about anything related to service, but I cannot get service so I'm putting it out there. This will definitely be posted on as many sites I can put it on. Bottom line, don't go to AAMCO even if people recommend it to you. There is a reason you are reading this. Thank you for your time.

The same day picking up the truck, still had issues with the shifting. After we called they said it's fine and it would just take a few weeks to settle. Well that never happened. Not long after that, the transmission went out again then had to wait another long wait. We get it back and truck still is not shifting smooth so after all this back and forth, the transmission goes out yet again. So we call the AAMCO and they tell us to bring it in "and at no time did they tell us it would cost $500 for them to look at the work they had done".

So now the warranty is up. It has been 14 months so they want $1600 for them to rebuild yet again!! We told them we didn't have to money so they charged us $500 or we could not get the truck back!! A transmission should last long than 14 months. This company does bad work and is out to take your money without care. I WILL NEVER GO TO ANOTHER AAMCO AND WILL KEEP POSTING REVIEWS. JUST FILED A COMPLAINT WITH BBB. EVERYONE SHOULD DO THE SAME SO WE CAN GET THE MESSAGE OUT TO EVERYONE!!

Then in less than a month's time, the A/C started blowing hot air again. I took the car back to AAMCO and had to leave it another 2 hours (funny how it's always "two hours" to look or fix the problem) this time so it could be diagnosed. There was no charge for this visit. It seemed that the BRAND NEW blend door actuator valve had failed. I would have to schedule a time to bring it by the night before and drop it off. Once that arraignment was done, rather than it taking the given few hours to fix the problem, it turned into a full day issue. Then I get a call later that day, saying it would take _yet_ another day. So I had to pay out of my pocket an additional $200 to have a rental car from Enterprise Car Rental for these two days. Out of pocket: $200.

And as of today (September), our car's A/C is now switching from the top, to the middle vents and then to the floor. Repeatedly. The check engine light has also appeared. Now after all that has taken place, how do I not know that this is not the actuator acting up again and thus going to cost me additional time and money to have it diagnosed to even look at getting this problem fixed? I have spent over $1000 so far and not having any satisfaction.

Once the vehicle was brought home the transmission was worse than before. The car would not stay in gear and had added problems. The odometer was no longer working and interior lights would randomly come on and go off. These issues did not exist prior. My father-in-law pointed this out to an Aamco worker when he picked the car up and was told that it was an electrical problem and it would cost him an additional $200 to fix it. My father-in-law refused to pay any more money and asked that they repair the vehicle and over the next few months took the car in three more times. On the third visit they asked my father-in-law to come in alone (without my mother-in-law) and stay for the several hours it would take them to work on the car, which my father-in-law was unable and unwilling to do. On one of these occasions my 80 year old mother-in-law overhead them as they taunted her and my father-in-law, purposely making derogatory remarks about them within her earshot.

I live in Flagstaff, AZ and was unable to be there for any of these visits, but after I was made aware of these issues, I personally called to complain and became involved in this process at the beginning of August. Ultimately the car went back into the Aamco shop a total of five more times, and every time the transmission was actually worse than it was when it initially went in for repairs on March 11th and none of the issues that occurred AFTER the initial visit to the Aamco were repaired. The odometer is still not working and both myself and my father-in-law were told they could not fix it, even though it was working fine before it went into their repair shop.

AS of this date, while driving at speeds higher than 50 MPH the car violently slips out of gear, hard enough for the glove box to pop open. The lights continued to malfunction and the odometer is still not functioning. My in-laws did not feel safe driving the car. So I went to take possession of it and I made the drive to Phoenix and personally returned the car to Aamco for the last time, Saturday, August 9th at which time I requested the repair of the transmission and the malfunctioning lights and odometer. I was told by the manager, **, that they would make the repairs. I spoke with ** or ** twice the following week and was told they were having their best mechanics work on the car.

** called me Friday, August 15th and said they could not fix the transmission and would only continue working on the car unless we paid for it. I declined as they had not been able to repair the car up to this point and had a friend of mine pick up the car on Saturday, August 16th. When I requested at least a partial refund I was told that was not going to happen. No reparations of any kind were offered by ** or **, I was simply told that the problem was either fuel related or the engine was not relaying messages correctly to the transmission. We had NONE of these issues prior to taking the car to Aamco, it was a simple and slight slippage of gears.

At this point I am left with a vehicle I can not drive and I cannot sell and have paid $2,200 in repairs that were not done. On a personal level I feel that they endangered my in-laws by giving a car back to them that should not have been on the road. Additional I'm upset as my 80 year old mother-in-law overheard the people at the shop taunting her and my father-in-law within earshot. I've considered filing a civil suit against Aamco but have been told that it's unlikely I will be successful in winning a case against them. I am hoping that the Attorney General's office can help us find a solution.

STAY away from this shop, there are many Transmission shops that will do quality work. Do not get stuck like I did. The shop in Pa. told me he has done this for years and years and has NEVER had a $4000.00 rebuild. Said he would have done something for us had he done the original work. Original cost for work was way higher than it should have been. No pride in their work, will not stand behind it.

So 6 months after warranty expires, the transmission fluid starts leaking from my vehicle. So I took it back to AAMCO and when they checked it out, the guy was telling me that I had an oil leak and my transmission is leaking and I had explain to him that I hadn't too long got a oil change and they never mention any oil leak and I never saw any oil leak coming from my vehicle. And he told me I was at fault for bringing it in that way and that I would have to pay for another transmission and wrote down on paper saying I had an oil leak and transmission leak which he was lying because I took it to a repair shop and they told me I didn't have a oil leak, only a transmission leaking. So I wouldn't recommend anyone to take their vehicle to AAMCO. They are a ripoff and I was very unsatisfied because they didn't fix my vehicle right.

My wife was driving the car home going southbound on I-5 when the car came to a screeching halt. A semi-truck had to suddenly swerve around her and she narrowly missed being in a bad accident. The state patrol said it appears like the transmission may be locked up because he had a hard time trying to push the car off the freeway. So we had the car towed back that night to the Lakewood Aamco transmission shop. After 6 days of diagnosis, the manager, Damian, said the differential was locked up and said that was not part of the transmission and not under warranty. He said repairs would be another $3600.

So we called a number of transmission repair shops. They all said that the part in question "is" part of the transmission and had to have been taken off when the work was done and the only way for it to fail is if they did not fill it with gear oil at the time the transmission was rebuilt. The manager, Damien, was quite hostile with my wife and threatened to call the police when she said she wasn't leaving without a diagnosis and explanation of what they are going to do with the damage. We finally had to get an attorney and threaten them with a lawsuit before they decided to fix it. After having my car there another 2 months, I finally got it back. So if you're reading this, ask yourself, "Do I really want to take my car here?"

In addition, we were supposed to get a military discount, and that never showed up on the final bill. After my son got the truck back, it was losing power, and he found that the exhaust manifold wasn't even tightened back up. We now have a vacuum leak in the truck that wasn't there before and the engine light is coming on. The owner actually had the gall to argue with me that it wasn't his fault his vendor sent the wrong part. Now we have a truck that is still not working to potential. I will never recommend anyone to go to this Aamco... again Golf Links/Kolb Road in Tucson, Arizona.

When my car was finally done 4 days later and I picked it up, I asked what caused the transmission to go bad. I just wanted reassurance I was told wrong type of transmission oil was used. I paid my bill and said to the garage owner I can get my car inspected now. I felt relieved to have my car back although it cost me more than I anticipated. He replied to me "you can't get emissions done on your car with all the work that's been done. Take your car home and run it over the weekend, bring it back Monday and we can help you get inspection and emissions". I said ok, returned my car on Monday and I was called once around 3pm to be informed I needed my insurance card. I dropped off my new card and returned just before 5 to pick up my car.

I was excited to have my car for good now. I wasn't aware there was repairs made. I needed back brakes and caliper on driver side. I made the comment " I would have liked to be informed of what needed fixed". My bill for this was just over $400. I had to dig deep in my pockets now; I was expecting $80 at the most. Again I was relieved to have a car again. I was informed my transmission had a 12 month/12,000 mile warranty and I needed to bring it back once I drove 1,000 miles. I did as I was told and returned just before I drove 1,000 miles. I was told there was a leak and my car would need to be dropped off for at least 2 hours in the near future.

I made arrangements for me to go back the following week only to be called at noon to get asked why my car was there!! I informed the shop manager the purpose for my car being there. Can you believe they called me back 45 minutes later and said my car was done!! I was confused how it got done so fast but you can bet I picked it up. I drove my car for 2200 miles and noticed something wasn't right. I needed front brakes and ROTORS!!! The mechanic at Sears showed me what good rotors looked like then we looked at mine. I was very disappointed and questioned myself how did my car pass inspection. I also needed lower control arms on both sides in the front, which I had questioned the mechanics AAMCO about only to be told there was nothing wrong. I did get control arms fixed but not by AAMCO.

The next encounter I had with AAMCO and my transmission was June 2014. Less than 6000 miles, my check engine light comes on. I immediately took it to AAMCO. The mechanic cleared the code and said bring it back soon so it can get looked over. It was there the next day and I wasn't able to pick up my car before the shop closed so I asked it get parked outside locked up. I would get it after work, only to be let down because my car was locked in the garage for the night. I was very upset because it was a big inconvenience to get another ride to the shop.

I showed up the next day and asked why the light was on and why was my car locked up in the garage when I was getting it after hours. I was told "sometimes check engine lights come on" there is nothing wrong with your car. I said, "Well the mechanic said it WAS a transmission code" and stormed out. I asked if there were other AAMCO stations around because they will be seeing me from that point on. The garage manager laughed at me and said "nothing close". Unfortunately I did return my car to the same AAMCO on July 15, 2014 because I had transmission fluid leaking. I said I wanted someone to confirm they see the leak before I left my car with them. The owner and 2 mechanics saw the leak and tried blaming malfunction from when I got control arms fixed, which clearly was not the case. I was told to leave my car and I would be informed of where leak was coming from. I stated very clearly DO NOT do anything until I am notified!!!

My day went on and I called the shop at 4:30 because they close at 5 and I needed to know the status on my car. Well, my car was on the lift and had just gotten steering seal put in is what I was told, all free of charge. I was livid, I told the shop manager to get my car down and park it outside locked up with the spare key under the driver floor mat and I will pick it up after 9pm. I got a ride to pick up my car and to my amazement my car was parked in the lot. Actually my windows were down, the doors were unlocked, and what would top it off? You guessed it; the key was in the IGNITION!!! I figured it would be best if I didn't go near that shop again or speak to managers there. Hopefully not all AAMCO garages are run like this.

My 1998 Volvo is having transmission problem, still running fine but all warning went off. Being new in Florida, I brought the car to the nearest shop of my house. Leave the car (Monday) with the promise that I will hear from them by the afternoon. I received a call and ask me that they need to go further and check the transmission box - it will cost me $69.21. I said ok as Joe knew that I did not want to spend too much money on an old car. I was supposed to get an advice by the next day. Nothing happen for two days. Went to the shop and they told me that they were busy and only one guy is working on transmission.

On Thursday morning, I received a call telling what has to be done as I don't know anything on transmission. I asked of what will be the total cost.... and Joe told me $723.00. I made him repeat the amount and gave my ok... The car would have been ready by Friday afternoon or Saturday morning. Having no new on Monday, I called and Joe said the car will be ready by the afternoon - needed a test drive to ensure everything is ok. When I went to get the car, the AMOUNT was $3,200 plus taxes!!!!!!

I end up talking to Aamco corporate customer service. The manager understood the problem. He did not believe that the shop did not make any estimate in writing, called the owner who called me by threatening me of the following: 1) I pay $3,000 and get the car, 2) give him the title (the car still worth more than $3,000 - he will put a lien on the car by Wednesday afternoon. I end up paying the $3,000 on Tuesday afternoon to get my car back and another surprise came to me when signing the invoice - I have to sign a box as I did request any writing quotation... Joe called the owner and according to them it is mandatory to sign it according to Florida law!!!! I ended up signing by checking the box requesting a writing quotation. End of the story. Now I hope the work is well done but I don't recommend to get near this shop while the place is owned by Jonathan and manage by Lou.

This is unprofessional and they exhibit fraudulent advertisements (stating they take debit/credit payments). I was contacted by Mike ** who is the Director of Consumer Support for AAMCO. He stated that the owner had every right to charge me all cash and we would not be charged for storage fees if we picked up the car today, 6/23/2014. Mike ** also stated that the owner did not trust our electronic payments. This company treated me like a criminal and didn't even do any services on my car. I wouldn't contact them for ANY services because they seem to be the criminals.

After 4 hours, Andy calls me and says it's a drivability problem and the scan will now cost between $100-200. I reminded him that is what he was supposed to be doing for the last 4 hours and is was supposed to be free! He stated that they don't do anything for free and they had not even taken it for a drive. I chose to go get my car. So, I take the car to Advanced Auto Systems and they tell me the problem is definitely in the transmission. They explained in detail what exactly was wrong. The next day, I call AAMCO in Tigard (where I originally had bought new transmission) and they said to bring it in and they would check it out. After several hours, Jim, calls and tells me the car needs a tune-up, listing just about everything I had just done. He started telling me what a tune up would cost starting with, $280 for a serpentine belt which costs $47 and takes 10 minutes to install.

I told him I had just done everything he listed and it did not need a tune-up. I asked him to just fix the transmission and he said he would not even look at it until the car was running correctly. You cant even tell the car is running, it runs so good! Now, I don't know what to do to get the transmission fixed... This place was clearly trying to rip me off by telling me I needed hundreds of dollars in un-needed repairs before they will even consider fixing the transmission. At both stores, the men running the store were rude and blatant liars. They are completely unwilling to accept that my transmission is what's wrong with my car. Why can't people just be honest??? I don't know what to do now. I know I don't feel comfortable taking it back to AAMCO. I feel like they will do something to my car besides fix it. Reading other complaints from customers, I'm really sorry I ever went there in the first place.

Fast forward 2 mos. back in the shop, making noise. I am told the part that was supposed to be replaced on the very FIRST visit when the trans work was done, (side axle) now has to be replaced again. Fast forward 5 mos., car back in shop for same noise. This time it's an input shaft I'm told by John of our AAMCO here in Prescott Valley. Be done Wednesday. He will call, he NEVER calls. I call. Martin (the manager) is getting ready to take the car off the lift, will call me within the hour by noon. Never hear from Martin. So I call at end of day. Martin had no clue he was supposed to call me. Says car will need trans removed for a third time. Input shaft did not fix problem. Admits it's an in-house issue. John has his phone turned off on this now Friday.. EIGHT DAYS AFTER, I TOOK THE CAR IN.. He's out for the memorial weekend!! I will NEVER use this AAMCO EVER again. I strongly suggest people do better homework than I did and find a reputable shop. This AAMCO in Prescott Valley, Az isn't it.

After that took place, they set my car off to the side for a few days and during that time, I called Aamco and was told the inspector from my warranty company would be there on Thursday, 4-29-2014, at 1 pm. So I asked the associate to please give me a call afterwards to let me know the verdict. Never received a call. I called the next day and complained about not receiving a call and was told the manager was on the phone with my warranty company and that he'd call me back afterwards. Never received a call. Called the next day and was told the inspector would be there on Monday, 5-5-2014. Received a call from Aamco that the inspector would be there Tuesday or Wednesday.

So I contacted my warranty company and interpreted the information given to me that today, 5-5-2014, was the 1st time they were contacted and set up to send an inspector for the job. So the manager and associates at Aamco had been lying to me this entire time about the inspector coming to check the car. This is my first time in this type of situation and I don't know what to do. Any ideas?

Anyway, Jim calls me and tell me that I can pay in 60 days at a 14% interest. I had made it quite clear that I couldn't pay a huge sum straight out of the gate the day I took the vehicle in. That's why I agreed to the 6-month plan. I was shocked myself to find that I have bad credit since I don't even have a credit card. My Jeep is paid for and I pay my bills on time. Turns out I have 4 items on my credit report that I'm in the process of disputing. Now had they checked before the repairs, I would have had a chance to dispute my credit then. The bottom line is they did this maliciously and if it wasn't malice; it was carelessness. Which makes me wonder now whether what they said was wrong with the vehicle is the truth or not.

4-1-14: Still trying to get a hold of someone to send the correct part. He contacted regional manager and still not getting the part sent for my car. 4-2-14: Still waiting for correct part. Lots of apologies and said he had 3 parts sent over trying to get the correct one so the trans can be put back in my car. 4-3-14: Lots of apologies and states that they will pay $30 a day for a rental and deduct that from the price I have to pay. Explained I cannot rent a car. I have been paying people for rides. I have spent over $500 in the last 2 weeks to get to work and having people take me around. 4-4-14: Said car was fixed. Took it on test drive, no issues. Had no ride to pick it up.

4-5-14: Went to get car, drove less than a mile and check engine light came back and car still in limp mode and will not go past second gear. Called Andrew and took car back to the shop. He said he will call the owner over the weekend and get me rental on Monday. Called Enterprise and all cars booked up. I explained to him I cannot rent from Enterprise. Called the owner's office, 6029442246, to reach Scott and he was not avail. Left message for him and was never contacted. I hear nothing over the weekend.

4-7-14: Call Scott (602-944-2246), the owner. Says he cannot rent a car for me but he can pay for it. So I have to put deposit down. Called Enterprise. They state they need reservation ID from AAMCO but I cannot rent from them. Called 602-340-1142 to see if they had another company they go through. Robin stated they go through Hertz and gave me number, 602-997-0578. Chris states they cannot rent to me without $200 plus cost of rental. Then AAMCO will pay for it. Explained to Robin I have given you my last money. She states she will call me back. Robin calls back and states their hands are tied. They cannot put their name on rental - it is illegal - and they found out what was wrong with the car. The computer needs to be replaced. They noticed it before. I asked then why wasn't it replaced to begin with. They will not get it for two to 3 days. So now I have to still pay people to give rides. I asked, "So your company is not going to do anything for me for this? I have to come out of more money and deposits and you still get paid." Nothing but an apology.

I have to pay $400 worth of payments every 5th of the month. One financing plan is $285, the other is $140. Andrew did not explain that to me until I went to pick the car up. I asked if the payments were going to be high. He stated since the loan was so low they should not be. Yesterday 4/8/14 around 12 pm, we went to Aamco on North Cave Creek to speak with the owner Scott about the issues with my car.

As soon as I started explaining my side of things, I was called a liar by Scott. I was trying to explain I have been paying for rides and up to $500 to get back and forth to work and taken places. He Told me if I needed to get to work that bad I should get on the bus. I tried to explain how far my job was and hours but he kept saying I was lying. The job I was currently working was on Alma School and University. I live on 19th Ave in between Baseline and Southern. My hours was 4am to 1pm. No buses run that early. Only cabs. 17 miles one way. 34 miles round trip. He offered a rental.

There is no way after giving them my last money on a car that was not fixed right the 1st time. Paying everyone to drive me around I couldn't afford someone holding $250 or more of my money. If you are paying for it, why do I have to come out of more money? If you didn't do anything wrong, why did you offer to pay for a rental. Did not get loud with him at all until he kept calling me a liar and discriminated against me. He said if I had good credit and a better paying job, I would not be in this situation with having to get his high interest financing. They never explained how much the payments would be until after the fact.

What does that have to do with you not fixing my car correctly to begin with. While we were discussing my issues, another customer came right back in after picking up their car and it wasn't shifting. Then we expressed that we wanted the $500 I spent back and my car fixed today. He said he is not giving me anything but the car will be fixed today. They are going to put in the new computer and program it. He acted like he was doing me a favor by fixing the broken computer that they never fixed the first time. Said he give me $500 but I had to pay $450 for the computer he was putting in. Why would I have to pay for something covered under your warranty. An issue unsolved by you. I was never contacted and still do not have my car. He said he doesn't work on transmissions and Andrew is his trainee. So how could he know the issues are being resolved on my vehicle.

4-9-14: 11:22am, Andrew called me, informed me he was out sick. The computer that they received for my car was the incorrect one. They have to have one overnighted from the Midwest. Should be here tomorrow and will contact me once the car is ready. 4-11-14: 8:31 am, called spoke with Andrew. Says they are still waiting on the computer for my car. Should have it by this afternoon. Has an appointment with the programmer this afternoon. Once that is complete I should have my car today. Asked if it would be completed by 3pm. Says it should be mid-Afternoon.

4-11-14: Andrew called me at 4:24 pm telling me he still had not received the part. He has been calling over and over, cannot reach anyone at the part supplier. He has been calling supervisors with no luck. Apologized and states this is ridiculous. Will send one of his guys to Gilbert to pick up the part. Since the supplier should be closed over the weekend.