AAMCO Reviews

My concerns include the following:

Rick was reportedly sent home by ownership due to drinking on the job and failing to complete customer repairs, including mine.

Despite your awareness of these issues, corrective action has not resolved my situation. Because of these ongoing issues, the Brentwood Police Department became involved in this matter as of last Friday, and I am actively pursuing legal action through small claims court to recover my financial losses and damages caused by your location’s negligence and misconduct. I have endured four months without the use of my vehicle, financial hardship, repeated dishonesty, and unacceptable treatment as a paying customer.

This letter serves as formal notice that I expect immediate resolution, including full transparency regarding repairs performed, documentation of all parts ordered and installed, and financial reimbursement where appropriate. Failure to resolve this matter will result in continued legal action and formal complaints filed with consumer protection agencies and AAMCO corporate.

Well, they had it the second time from March 9th until April 11th, a full month as they rebuilt it again and again, unable to resolve the problem, answering my telephone inquiries selectively, but on April 11th told me it was done and I picked it up AGAIN the following Monday and was told it was a pump issue. Upon driving, I found that although they fixed the issue of it not shifting into forward of reverse, I still have to wait several minutes for it warm up enough to properly accelerate. Although Aamco did send me to Hertz and got me a vehicle on their dime, their failure to fully resolve the problem when I paid 4700 dollars for the job left a bitter taste in my wallet.

On April 9, 2026, I contacted the shop for an update and was informed that the vehicle would be taken to Nissan on April 13, 2026, for a diagnostic evaluation, resulting in an additional delay of approximately one week. However, no clear explanation was provided as to what actions, if any, were taken with my vehicle between April 2 and April 9.

Throughout this period, I made multiple attempts to obtain updates, as communication from Julian was inconsistent and lacked transparency. On April 16, 2026, I was contacted and advised that if I wanted my vehicle returned within 2–3 days, I would need to personally arrange to have the vehicle transported to Nissan. I was further informed that the shop was unable to facilitate this due to staffing limitations, including the unavailability of their tow truck driver. As a result, I was forced to contact my personal insurance company to arrange roadside assistance at my own inconvenience.

Upon arrival at Nissan, I was informed that the vehicle had not been delivered on April 13 as previously stated, but rather on April 16. Additionally, I was advised that the vehicle was driven to Nissan by a staff member instead of being towed, despite the known transmission issue. This raises serious concerns regarding unauthorized use of my vehicle, as well as potential additional wear, mileage, and fuel consumption and the risk of any accident while driving my vehicle. Furthermore, Nissan indicated that the warranty claim approval process is typically completed quickly and that the vehicle should have remained on-site. However, the staff member who delivered the vehicle chose to drive away with it before the approval was completed, further delaying necessary repairs. At this time, my vehicle remains at Nissan undergoing service, resulting in continued inconvenience and extended downtime. Location: Philadelphia, PA

1. Initial Service – December 2025. On December 26, 2025, I brought my 2009 GMC Yukon to your facility for diagnosis and repair of an evaporative emission system issue. I was later informed that the repair would cost $1,858.83, which I authorized. On December 31, 2025, I paid this amount in full (Invoice #**) and retrieved my vehicle. Immediately upon leaving the premises, the original issue remained unresolved. The check engine light reappeared, along with the “Tighten Gas Cap” warning message. This clearly indicates that the contracted repair was not completed as represented. Despite returning the following day and making multiple subsequent visits from January through early February 2026, AAMCO failed to diagnose or correct the issue. Each visit resulted in delays, excuses, and no resolution.

2. Subsequent Service – February 2026. On February 4, 2026, I returned the vehicle to AAMCO. I was advised that the oil pressure switch required replacement. I authorized and paid $897.43 (Invoice #**). At the time of pickup, the original emission system issue remained unresolved. The same diagnostic code (P0445) and warning message persisted. This confirms that the primary issue for which I initially sought service was never corrected.

At one point, I was advised that a component required replacement for an additional cost exceeding $400, despite AAMCO having previously serviced that same area.

These findings directly contradict AAMCO’s representations and strongly indicate that services billed were not performed or were performed negligently.

Such actions may constitute deceptive trade practices and fraudulent misrepresentation.

6. Final Repair Attempt and Continued Failure. On March 29, 2026, I returned to AAMCO and demanded that the original repairs be completed properly. My vehicle was retained for approximately eight (8) days, during which I was left without transportation and received minimal communication. On April 7, 2026, I was informed the vehicle was repaired. However, within minutes of leaving the facility, the same issue reoccurred. I returned immediately and requested a refund. I was persuaded to allow one final repair attempt and returned the vehicle on April 9, 2026. The following day, I was informed the vehicle was ready; however, I was improperly charged an additional $308.97. I paid this amount under protest. Within approximately three (3) miles of driving, the same check engine light and warning message reappeared yet again.

7. Loss of Trust and Termination of Service Relationship. On April 13, 2026, I contacted AAMCO and was advised to return the vehicle once more. At this point, due to the repeated failures, misrepresentations, and improper charges, I have lost all trust and will not return to your facility.

o $308.97 (Final charge)

• Written confirmation of corrective actions to prevent similar conduct.

• Initiating legal action to recover damages.

10. Conclusion. This matter reflects a serious failure to perform contracted services and raises significant concerns regarding billing practices and service integrity. I expect a prompt response and full resolution.

Well in turn the overheating blew the head gaskets. I have it at another shop and it’s going to cost me a lot more money that I don’t have after spending $4300 on a transmission that Aamco installed and pretty much ruined my car. Contacted corporate and had the owner call. The owner was very unprofessional and stated “I’m not paying for it” and pretty much didn’t care despite someone there stripped the drain plug. This is their fault. I have documentation, videos, the stripped drain plug, even texts from the independent tech stating that the head gaskets failed because the drain plug was stripped and I lost coolant. This is costing me even more money I do not have. The drain plug/radiator was brand new sealed in the box! SOMEONE there stripped it!

I didn’t realize it but they also broke my compass on the front mirror as well but right now I am still fighting, but I’m gonna win because I have them recorded admitting that they broke two things that wasn’t already broken and they’re trying to deny it when I have it already on recording. Just don’t go there especially with a Mercedes and I wouldn’t trust them with with with my tinker toy. They paid for my cabs. They had my car three days saying that they would fix the dome light and the locks. I take a cab back they say pick it up. It’s ready and it’s still broken then Jasmine says it well it’s an old car.

I have called my mechanic who's not in-network with my warranty company. Put him on speaker phone so the li'l man could hear him say that he just put the VPC on my car. The li'l man started yelling and screaming saying, "I never said you needed those items..." LIAR!! Why was it on the report sheet. They tried to scam me. Then he says, "We never ran a diagnostic." I told them to give me my car back AND they did....Guess what? The engine light was out. If you go there it's at your own RISK! Trust me. You will not walk away happy!!

After days, I called AAMCO shop back as the engine check light never gone. Guess what? I was told I purchased a bad quality parts and need brand parts. Then I went to Honda dealer shop to get these two brand parts which cost me $266.59. However the engine check light still not disappeared. Said same things like first time –need drive more time. Till now the issue still not fixed with my total cost $559.02, and spent my serval days with back and forth. The front desk and manager was misleading, poor service quality, and poor communication. It is nightmare and never back to this shop!