AAA Reviews

After waiting 1 1/2 hours for the battery expert to jump my 2-year-old battery which is from AAA and was to be warrantied the expert said to consider replacement but have to charge all night to see if it is bad. Only 100% bad get replaced. Mine has 56 CCA out of 650 CCA.

I have had AAA for 20 years and never had an issue. When replacing my battery, the 'contracted' agent did not reassembly my car properly causing damage to my windshield wiper mechanism. I called AAA claims; they came out; then called the 3rd party; the 3rd party denied causing any damage so AAA sided with them. I tried bumping this up the ladder with AAA but no one knew who AAA's claims agent reported to. I contacted the 3rd party. Opening up my hood for a look, the shop found other components lying in the well of my hood; but of course, it wasn't their guy that left them there!!! I had no alternative but to pay for the part they broke ($150) but saved a little since installation was on them (AAA's diagnosis was wrong; the part they claimed failed due to age was not the issue).

I have been on a payment plan with AAA for years and they suspended that plan and now they expect me to pay for 5 Premier members at once. Not good business to change policy and not inform your members.

AAA dispatches a tow truck which will only take me 116 miles, when there is another AAA-affiliated tow company nearby that would take me the whole 200 miles. Seriously unimpressed and researching alternatives while spreading the word.

AAA Garfield Auto Service Center. This has got to be the worst place to do business with just through my experience. AAA had taken my vehicle into the shop. Nothing was done to it. They in exchange wanted me to pay them $1055.00 for work which was not done. Then they asked me to pay cash of $960.00 if I wanted to use my AAA discount. This raised a red flag when they asked me for the cash. They made advance moves to keep my vehicle in their shop. Just to come up with ways to charge more money. They even went as far as to go out to get a used part when I've requested new parts. This is how they operate. Now my vehicle sits in their garage. I'm also waiting to hear from AAA who is to investigate this service center seeing, how this service center was recommended by AAA as one of their service centers.

Great customer service representatives, however I have been waiting for a year to get reimbursed for an overpayment and have talked to well over 10 people and 2 supervisors. I have not received any letters of apology, no updates, quick to take your money and to get refunded, it has been a little over a year! Extremely disappointed with the supervisors and lack of returning emails and phone calls. I have spent many hours on the phone talking with different people. Truly upset!

I called for help. I was told it would be an hour which had me upset. Anyway I had a flat tire on my way to work. Triple A never gave me a text or follow up. Now it's an hour and a half. Still nothing. I called to see what was going on. You get sent to a robot service so they don't have to deal with you... I have tow service with my car insurance and it's great. I get help within 30 mins. I had got this service as a backup. I'm not pleased. If I could I would like a refund on this crappy service. This was my first service call at that. Wow. Words of advice. Get tow service with your auto insurance. I will not call them again and if they ever send me anything in the mail it will go in the trash. No stars for crappy service!

I was in Vegas. My mother in law had my car with my daughter in it and they refuse to tow my car because I wasn't there. They told me they service me not my car. Had to call my insurance company to tow the car for me... Triple A is no good. Just use your insurance company, and the supervisors are rude.

I was truly disappointed in my experience with Roadside Assistance for AAA Carolinas. During a trip, we had a flat tire - I thought that getting AAA for roadside assistance would be simple, considering that I have been a member for a couple of years now and have not yet needed to use the assistance service. We ended up waiting at a remote gas station for a tow truck for several hours, without receiving any updates about our service request from either AAA or the towing company. When the tow truck finally arrived, the driver informed us that the only tire servicing company was outside of the towing range, and that we would have to pay forty dollars extra for the tow. To add to that, the towing company was cash only - since this was an emergency situation, of course I didn’t have the cash in hand, and without my car, did not have any ability to go to an ATM.

Got stuck on the side of the road, needed a jump for my battery. Called the service center and after going through 4 robotic levels, finally spoke to a human. Told them where I was located. All good up to this point. I told them, "Look for a blue motorcycle." They then said that I would have to upgrade to the higher membership otherwise they cannot send a truck out to jump the battery. I carefully explained to the moron that: 1. "I have been a member for years at no time was I told that you needed the higher membership for a motorcycle." 2. "Your service covers motor vehicles. A motorcycle is a motor vehicle and nowhere on renewal does it state that you need 4 wheels to be a motor vehicle." Which makes you wonder how they classify a 3 wheeled or 6 wheeled vehicle.

AAA Carolinas are horrible. I can’t recall ever being treated so badly by any company. My truck broke down about 130 miles from home with my 225lb dirt bike in the back. AAA wouldn’t tow it because of it was considered a loaded vehicle which totally blindsided me!! I was told by the representative that because my vehicle was loaded with my bike that it would be considered a commercial tow. Their advice was for me to leave the bike there if I wanted to be covered by their policy?? Say what?? I’ve been member for 6 years and this was their solution!

My 78 year old husband waited for 5 and a half hours on a tow truck, we have AAA, and called back 7 times only to be told they will be there shortly. This is so messed up. He had to sit in giant eagle parking lot with no heat or any of his medicines. This is unacceptable.

I called for a tow at 4:00 pm as my car had died. After getting numerous texts saying they would arrive later and later, I finally had no choice at 6:20 but to Uber home. My phone had less than 10% charge and it was getting dark. I would have been stranded in a dark parking lot by myself waiting and hoping a AAA tow truck would arrive. I spend $30 Ubering home. The next day I try to set up a tow truck again with AAA only to be told I have to be with my vehicle or they won't pick up. I explain I already invested 3+ hours and my car is a $30 Uber drive away. They say sorry, nothing they can do and they won't be able to send a pick up. I go ahead and set up a private tow company who could not have been nicer. Then I get a call from a AAA tow truck saying they are at my car and where am I? I explain that I am not with my car and AAA said they were not coming. Tow truck driver demands to know who is paying for Tow??? Terrible, awful service.

Had blow out 10 pm Route 80 Westbound. I had no phone with me. There was an accident in Eastbound lane and traffic stopped. I crossed traffic and asked if he could place call AAA. He said fine but would have to cut short if traffic moved! Talk to rep. Gave her my info and account number? She asked what mile marker! Told her I was 9 miles west of Morris IL on shoulder with hazards! She said she could not send service without more details!!! Told her I had no phone and please send truck. They couldn't miss me! Cars started to move and gentleman need to go with flow of traffic! No help from AAA - Canceling membership! Whole idea of joining is knowing they will come and help and go extra mile in an emergency!

I called to put full coverage on my and you felt like I was getting interrogated. The lady started laughing like it was funny asking why I'm putting full coverage on an old car. Shouldn't even matter. I'm a customer that's paying for the coverage. Worst customer service ever. I would never recommend anyone in my lifetime or the next lifetime.

My car was useless as I had locked doors with keys in the ignition. My 85 year old mother had a doctor's appointment in fifteen minutes... This car was mother's 2002 Ford Taurus...quite unlike my Honda. With concern to get her unbuckled and out safely in snow and sleet - distracted I locked it... A kind gentleman 'Pierre' gave us a lift to appointment - dropped mom off - went back to car AAA was already there. In less than 10 minutes. Thank you service technician Gary ** for your excellent service and good nature!

I was a AAA membership since 1993 until today. I renewed 5 days ago. Four days ago a medical emergency occurred and medications needed to be purchased. I contacted AAA to request a refund and explained why. I also stated that I planned to renew next month when my funds weren't stretched as thin. I was told by AAA rep "Tom" that a new policy was put in place just prior to my renewal. The new policy is NO REFUNDS FOR ANY REASON. I stated I was not informed of this new policy prior to renewing.

I have been a AAA member and paid for Premier membership since 2013. My only car is a Tesla. Today I had a flat tire on the freeway and asked to be towed to the nearest open tire store. After four phone calls I was told that they can’t tow a Tesla on a Sunday because there are no tow trucks available that are “insured” for Tesla. The lady said I should try to find a commercial tow truck company and I would need to pay for the tow. When I asked what I was paying AAA for, she had no answer other than she was sorry.

I joined AAA 06/17. Since then, I've attempted to use their roadside services three times. Once right after I joined for a flat tire because the winch the spare was on under the van was broken and I physically couldn't remove it. It the middle of St Louis, it took me an hour and a half to fight it off by myself after calling them and nobody ever showed up so I canceled it. I was told at the time it'd be another thirty minutes at least. The second time, I blew a tire in a small town in the middle of the night, two hours from home. Called for help, told it'd be about thirty minutes. Ok. An hour later, nothing, so I call back and they say, "Oh, that company canceled, we'll try and find you a new one." Twenty minutes later, I get a callback saying it'll be at least two hours. So I had a friend come get me, canceled the order, and came back in the morning to deal with it.

I called for service at 11:30 am because I had my car blocking my driveway and they told me the tow truck should be here around 12:30 (for 26 miles tow). After 12:30 the dispatcher called me and told me she’s trying to find a company to do it... After 2 hours she called me back and told me is impossible to do it today, "I can’t find anybody to tow your car..." Is this a joke? I’m a AAA member since 2011, I was paying all these years for nothing... I will never recommend this company to nobody, they don’t know how to treat people... I very disappointed with this company.

On April 8, 2018, I placed a service call. After 2 hours I called them back. I was told at that time the contractor was working on an accident and it would be thirty more minutes. I cancelled the request and fixed the tire myself. I sent two emails and had asked them to call me the night of my request. I would have really even been more dissatisfied if my wife had been stranded like this. Where was the follow up the night of my request and also with my complaint. Seems as if renewal time will be something to consider. Maybe you should also.

After 30 minutes of being transferring to 4 different people, and them looking for excuses NOT to help me, I FINALLY convinced them to tow my vehicle to a mile from my RV... and the rest is my problem.

On Feb 15, 2018 at SFO airport, while stopping at a stop sign, I got rear-ended by a guy who is insured by AAA. This idiot, first refused to provide his insurance information, until I called the cop, who forced him to give his information. This moron confessed in front of the cop that he hit our car from back, but later on told AAA that we backed into him.

Recently I purchased a Chevrolet Bolt, a battery power only vehicle. I asked what the AAA position would be and what kind of service I would get if I ran out of fuel (battery power) on the highway. The answer is that they offer nothing and apparently have no published policy. I say apparently because the agent didn't know the answer and claimed to have asked a supervisor. If that was the case it establishes that there was no written policy since the agent didn't know about it. Or, the supervisor made up the answer which means that the policy would depend on which supervisor was asked. Clearly, that is not a policy either. So if you have an EV look for another road service company whose policy is current with transportation trends.

I signed up and was told my membership will work right away, turns out I won't have the plus membership until one week. It doesn't say that anywhere in the website. I thought to just cancel it then I was told they would not give me the membership fee back. Why? I didn't even use the membership. I asked to speak to supervisor and he didn't even talk to me but instead he kept talking to me through the representative.

I contacted AAA at 9 am requesting a tow truck in Miami. It is 10:55 and still waiting. They were supposed to arrive by 9:40. It is not the first time this happens, in fact the last 4 times that I have requested a tow truck I have had to wait between 3 to 4 hours. This never happened to me when living in Tampa but seems to be the usual here in Miami.

Locked out of my car. Called for help 2:15pm was told by 4:30pm. Never got service. Called and got circle jerked for hours. Finally got myself into my car with some banging and denting. Thanks for nothing for the years I have spent paying your fee. As a 79 yo man (veteran) I find you call yourself by the wrong name "Road Service"... (these days). There was a time years ago when I did all and got service. But I do not think that's the way you operate now. Apparently the reason is your contractor or employee came and couldn't find me. Bull, I described myself. Where I was in the park which has one office and I stood in front waiting for hours and my car on your records was within eyesight. If he came to the address I gave for this park he didn't try.

I had a flat on a very busy expressway and when I called I was told it would be 35-45 minutes. After 1 1/2 hours when I called back they said it would be another 45 minutes. This is on a day of sunshine and no precipitation. This is unacceptable! And it's the second time in less than a month that this has happened with this company! Shame on you AAA!!

This is not the company it used to be. I have been a member for 12 years and this is the last one for me. I have been waiting an hour for a tow and was just informed that it will be another 45 minutes before they arrive. I am or was a Gold card member. I am going back to Good Sam when my renewal comes up in May of 2018. Label me "FED UP".

When my car broke down I called AAA. They would send someone out to tow my car in 90 minutes and could be sooner according to the rep. 90min passed and no tow truck. My car broke down in a busy restaurant exit. 5 of the employees came out and pushed my car since AAA never came. After 2 hrs I had someone come pick me up and let AAA get the car later. Yes they phoned and apologized but they should have told me upfront they couldn't make it and I could have gotten back to my office sooner. I am a tax accountant and real busy this time of the year.

Car broke down in plaza parking lot. At 1:00 PM called AAA. They advised tow truck would be there in 2 hrs. No truck, no communication. We called back, advised still looking. 2 more hours pass, no communication, we called back, advised still looking. After 7 hours, now 8:00 PM we called again. Advised still looking. AAA expected us to stay in lot while they kept searching. We declined. They would not keep original request open. They cancelled it. We had to start a new request in morning. At 10:00 AM next morning a tow truck finally came. RIDICULOUS - AAA has lost its usefulness.

My car was hit when it was parked on the street on November and when I took it to the body shop the company (AAA) asked the body shop to put aftermarket parts on my car and when I call AAA they told me since it is not a 2017 or 2018 car they can use aftermarket parts and my car it is a 2015. After that I gave them the police report number and I thought they will take care of the rest. Something that did not happen cause when the car was ready to be pick up they told me that I had to pay the deductible cause they needed to obtain the other’s party info so they never call the police deparment and they told me they already called and told me to wait like 4 to 6 weeks for them to get the report, after 3 months I call them to see what is going on and the rude lady that helped me told me that I have to go to the police to get the report myself to send it to them???

We joined AAA because our previous roadside assistance was slow to answer. AAA is quicker to answer, but that is about it. My husband's battery died late at night in 17 degree weather, outside of a closed store. He called AAA, they told him 45 min to one hour, but we were hoping sooner due to the well below freezing temps and nowhere to go to stay warm. 20-30 minutes later, the tech called and said they were very busy and it would be another hour at least until someone could get to him. He had to walk to a Walmart, buy a battery and put it in himself. I repeat...it was 17 degrees outside.

I signed myself and my fiancee up for a membership online. The website even asked for her name, birthdate and email address. Needless to say, they did not add her, and when calling customer service to have her added they said there is an additional 48 hour wait time for her even though it was their error on their website. The agents Heather & Rudy (both allegedly supervisors), were rude and said I would need to pay an additional fee for the same day service (which cost more than the towing), and said I could file for reimbursement for my towing (even though it would most likely not be approved).

The tire pressure warning light came on while I was driving home. I called AAA at 6:15 pm. I was told AAA would arrive by 7:15. At 6:45, I received an automated notice that the driver would arrive in 15-20 minutes. Then... nothing. At 8 pm, I got a call that the driver was delayed. Three calls for status later (and at least an hour on hold) and all I've received is the runaround, lies, excuses, half a dozen automated calls saying the driver had arrived, but no service. It's now been 4 hours and counting... If I could give 0 stars, I would.

My daughter had her car towed to James Auto Repair in Panama City, Fl. The bill was in the $700.00 range and I paid this bill over the phone since I was over 600 miles away. The next time we used this shop I was quoted $1.000+. I have since found that their hourly charge is over $100 dollars an hour. In checking around, I found this to be almost double what other shops charge. I also found the parts prices to be inflated. I have been a member since 1982 and have always found the AAA to be aboveboard. Would I recommend this facility? Three guesses.

I have been a member since 1987 and am pleased with their road service. However, I now find out that I am being forced to pay $2 every year for a subscription to their magazine. I do not read it and it goes right into the recycle bin when I get it. If someone wants it then I am sure they would be happy to pay the $2. But why should people who do not want the magazine be forced to pay for it? I contacted Customer Service at 800-922-8228 and was told that that was just the way their "system" is and that perhaps if more people complained about it they would change their "system." Their "system" in this regard is a bad one. If they want to use $2 of my membership dues for something, they should donate it to a charity of my choice instead and not force me to pay for something I do not want.

No service because of Caltrans area. I called on Jan 4 2018 before San Mateo bridge. AAA said they cannot come out to do the service. I waited more than 2 hours. No one came. I replace it myself. Should they call back to see I receive a services that I paid. My AAA **.

Yesterday, Feb18th around 12:44 placed a call to AAA service to get a tow... They told me a tow truck will show up around 4:45 pm... I thought that was a bit too long, but I sucked it up and said ok. 5 hours later, NO TOW TRUCK, placed another call and was told "will be there within 30-40 minutes, another hour go by, NO TOW TRUCK... finally my car gets towed and at this time it was 7:45 pm. WORST SERVICE EVER. I GOT NO ORDER NUMBER, NOTHING and to top it off I have been a member for over 3 years with PLUS SERVICE. SMH.

I called AAA when my car wouldn't start at my home. AAA arrived within 25 minutes and got my car started and then checked the battery with equipment he had on board. The battery was the original and at least 3 years old. He suggested I have it replaced. I immediately thought of the inconvenience of going to get a new battery and have it installed. Joe mentioned that he might have a new battery on his truck. Sure enough, he did. He installed it in my car in 5 minutes and I paid him the same price it would have cost me elsewhere. But, I appreciated the convenience of having done in my own driveway. I never knew AAA provided that kind of service and was very satisfied.

Called AAA for a jump start. The car was in my garage and had not been used for one month and would not start. We were confident it was a battery issue. Kalita Road Service from Woodbridge responded. The guy didn’t want to jump the car and said damage could be done by doing so and the car should be towed and was insistent about having it towed. He was told to continue with jumping the car and he did so and the car started. He took off in a rush and within one minute oil was pouring out onto the garage floor. After a Ford certified mechanic inspected the car it was found that the oil filter was loose. The mechanic felt this was very suspicious and unusual. Aside from the battery needing a jump, there were no other issues with the car. We can only surmise that there was foul play involved since there were no leaks prior to his arrival. Beware if AAA sends Kalita on your roadside call!

I was having issues with my car, so a family friend advised me to sign up for AAA. I signed up two days ago for AAA Plus which includes 100 miles of free towing. My car is in my driveway and would not start. I called and rep told me they would tow up to 3 miles, shop is 9 miles away. And I'd have to pay for the rest. If you read the fine print... very small on website it says you are a basic member until 7 days passes. I never saw this. Now I'm stuck out of pocket, needless to say I cancelled my membership. USELESS.

I am not happy with this service. I am going on now to 4th hour waiting for a tow after I talked to representative on the 3rd hour and I'm still waiting and I need to get home to my kids. The weather is nice and this is ridiculous for this kind of service. Is this for first time membership. I have never been in a situation like this that I will be waiting for help going on for 4 hours. I am just going to go home and leave my truck here at my work so that I can get to my kids. Minnesota temperature is nice, 17 degrees and I do not understand why there is no tow trucks. So much of this AAA membership service, very poor.

On 02/13/18 at 7 pm I called for battery service which is included with premier level. I was told it was not available in my area this late at night. I was told to call back the next day. I called at 5 pm the next day, I was told a driver would be out with a new battery within the hour. The driver showed up and told me my battery was bad but he is not authorized by AAA to install batteries. I called AAA back and was told no battery service was available in my area. My calls were transferred 3 times after requesting a sup. Finally after 15 min on phone, I was told to drive my car to the store and buy a battery. My car is dead and this is the best they can do. I was sold a level of service they can't provide in my area. They knew my area when they upsold me this service. This co is pitiful. I would not buy AAA ever again.

I have called AAA several times in the past 6 months and every time it is over a 2 hour wait no matter what the weather is. I don’t think it is the lack of participating garages that causes the long wait. I think it is the tow truck or service truck drivers. They have a two hour window so they take their sweet ass time and leave their garages within the time that it takes to get to the vehicle.

My disabled son was in a car accident in Newport, MI on I 75. I called Triple A for a tow to my daugther's home which was 20 miles away. I spoke with someone name Linda. She was rude. She acted as though I could not call and request the two when the membership is in my name. She spend about fifteen minutes questioning why my son could not call. Next, she ask for an address. After giving her an address, she stated, I was only allowed a tow up to 10 miles. I told her, "I am a plus member and can have a tow up to 200 miles." In a very nasty tone, she stated, "It didn't matter." I could only get a tow up to 10 miles. I told her, "As a plus member, I was told that tow are up to 200 miles." She said, "In summer weather." Well, there is no information on any pamphlet that had on in summer weather. This is misleading to get members to upgrade. They offer services but when the service is needed, the member is out of luck.

I was very disappointed after 5 plus years of being a loyal customer, this company decided to raise my rates $150 dollars per month after getting into my first at fault accident (no vehicle damage or injury, dislodged a review camera) at the beginning of last year. I thought the reason people purchased insurance was to cover these things. I had no idea a singular fender bender no injuries or car body damage could cost me this much. Long story short I decided to cancel services and was quoted $90 per month with Progressive and Allstate. Very dissatisfied with AAA.

Teenager daughter broke down on major interstate. First estimate was 1 1/2hr. Changed time by adding another 30min then again another 30 mins. Called them 3 times, after 20mins of being on hold they expressed there was nothing they could do. It's ironic the first thing they ask you is if you are safe... I guess answering yes does nothing. Poor service, long hold times, ignorant people reading off a script. Manager couldn't do anything but say there was nothing they could do. Ended up calling a tow truck myself. Don't waste your money with these folks. It's all marketing. Ended up being over 3hr wait for service in an unsafe environment. Use another service.

My son joined AAA in March of 2017, His membership was up on March 1, 2017. When you sign up with the computer there is a very small print with it. Check off to auto remove. He never saw it. He paid for the year, He had his identity stolen with the Equifax problem and his debit card was compromised and he got a new card with a new number and never changed the member payment information. The other day he checked his checking account and there was a charge from AAA and it was a month earlier than when the membership was to begin.

Called because lost job due to medical and needed to cancel membership. They advised could not reverse payments but can cancel subscription. Not sure why I kept them for so long. They overcharge for everything and the service is lousy. Customer services is no better. My suggestion is to run the other way.

I hope my experience with AAA will help others to be most careful when you sign up for online services. When I purchased my car insurance with AAA, the definition that I understood for “excluded driver” is that my children, who at the time were living with me, were not allow to drive my car. Around a year after, my daughter moved out to her own place and insured her cars also with AAA. At the moment she purchased her insurance the agent never informed her that she was an excluded driver in her mom's car insurance and because she was obtaining her insurance with AAA, she can be removed from the excluded list and added to my car insurance for free as part of the AAA insurance member benefits.

On Jan. 6th, my family and I were in an auto accident. I was pulling an enclosed trailer when I hit some black ice on Interstate 94. The vehicle and trailer ended up in the median & my SUV was jack knifed and sticking out blocking 1/2 the passing lane at 9:30 pm. I immediately called 911, while my wife called AAA. The first thing we both explained was that we were unable to move the vehicle and we were blocking 1/2 of the passing lane on a busy interstate. The trooper got there quickly, blocked off the passing lane and called a tow truck, while in the meantime, the AAA rep. kept my wife on the phone at length asking multiple questions instead of dispatching a tow truck immediately and then calling her back for further information. My wife repeatedly told the rep that we were blocking the passing lane.

Been a member of AAA for 30 years and I rarely use them. My son’s car broke down at 6 pm due to an alternator. Estimated time of arrival was initially 40 minutes. Flatbed came at 9:10 pm. Why? Because AAA is losing all their contractors and doesn’t have the fleet. Get your act together because this is a joke of an organization. No 17 year old should be stranded for 3 hours because a company (who we pay annual PLUS services for) can’t operate effectively and have enough tow trucks in place. No wonder why you have a 1.2 rating.

AAA recommended garage in Nashville after car stalled several times; would be running, then engine would cut off. After waiting several minutes, car would start back up and go a few more miles, then engine would cut off again. Afraid to drive car any distance as traffic was heavy. Called for tow and asked for recommendation both for wrecker and garage. Not only did they send a poorly trained wrecker driver who requested payment from "Premier" customer who should not be paying anything, but the garage kept the car for more than a week, claiming he needed parts from the Volvo dealership and could not get them. We rented a car from Enterprise for one week, picked up the car seven days later, after paying $1,379 only to drive it a short distance when the engine cut off again.

I have now been waiting for a truck for the last two and a half hours. I called 2 hours ago. They said within the hour and it is now working on 3 hours now. Too slow. This is ridiculous. They need to pick up the pace or at least hire more trucks especially in the winter time.

As a premium customer with four, 100 mile tows. Each service call counts as a tow even if it is as simple as putting air in your tire to make it to a tire shop. There goes one of my 100 mile tows. Was promised the longer I have insurance with them, the lower my auto insurance would be each year. After couple of years, patiently waiting, no savings. Now several years later, still no tickets, no accidents, it's higher than last year, and the year before that. Now AAA wants to charge me a early termination fee when I didn't renew and because I got insurance somewhere else that was way cheaper with the same premiums with uninsured motorist. AAA, you were there to help me with a tow but your insurance is not worth getting.

I called in to AAA for a jump start for my vehicle... was told I would see someone to assist me within the hour... 70 minutes went by and called for a follow up and was told I should expect assistance with in 90 minutes. This now is well over two hours and approaching 3 hours. I was told my call was taken and I would be assisted in order of my call... the best I could expect. Being a AAA customer since 2010 and our vehicle insured by AAA, I find this service disappointing and unacceptable.

As is the case with so many others, I have had nightmare experiences with AAA. On January 10th, Franklin County Ohio, at 4:45 pm my transmission went out. I was told it would be no longer than 2 hours! It was 62 degrees with no rain, snow or other inclement weather! Two hours ultimately turned into over FIVE HOURS! Remember the weather was ideal this day. I called three more times and was told various stories. At 4 hours I was told the truck that had been assigned to me was pulled by someone in the call center! This person kept me on the line and ultimately made sure a truck was dispatched. One of these "experts" actually told me that responses were not affected by such things as snow!!! The problem with AAA is that they are maximizing their profits by minimizing the number of trucks they pay to provide the service.

I have been a AAA Arizona member for 21 years. I've had as many as 7 cars on AAA plans, right now I just pay for 4 plus an RV. The other day I had a blowout on my wife’s car. I called AAA and was told I had reached my 4 calls per year limit. I have never heard of this, but, did find it mentioned later in their info. I asked if they could make an exception, to which the answer was a sharp NO. Evidently, their policy is 4 calls per individual not per vehicle. I'm a husband and father of two girls. So, when my wife and daughters have issues, most of the time I go and give them my car and I call AAA. When I told the "service" rep and manager this, they didn't care. I was set to renew in Feb. but will not! Ending a 21 year relationship!

My "almost 2 yr old" grandson and I were traveling West on Hwy 24 in early morning commute traffic when our car started shaking, and I knew something was dreadfully wrong. I was able to eventually pull over to the side of the road through two lanes of traffic and stop by the side of the road. A call to AAA assistance was the beginning of great help, information and comfort! I am sorry I don't have the lady's name to mention her specifically.

I selected AAA's "Premier" roadside service because I wanted my motorcycle to included in the roadside assistance plan. So the one time I use it, they sent a tow truck with a flatbed intended for use with cars. My motorcycle wouldn't start and the driver said he wanted me to push it up his ramp and hold it there while he straightened out the bed with me on it! "WHAT?" I said "Are you kidding me?" "No, no problem," he said he would help me and make sure both me and my bike would be stable before he let go to straighten the bed.

No tow. My daughter was disabled in the middle of traffic stick in snow, AAA initially denied she was member. Later backtracked and said her dad had to be with her to use the service: lie. I called customer service. They refused to respond and later denied having received a call from my daughter.

I’m seeing a lot of reviews saying AAA took them 2 hours when they said it would take them 45 mins. If it took them 2 hours I would be leaving 3 stars. Called AAA around 9:30 because my keys had gotten locked in my car while I was delivering pizzas. They said they would dispatch someone soon and would let me know when someone’s on the way. (Keep in mind I live in Ohio and it’s the dead of winter and I wasn’t home.) I had someone come so I could sit in their car and wait so I wouldn’t freeze to death. 1 hour passes no call. 2 hours pass no call. 3 hours pass no call. We decide to call back. 4 hours pass no call. We’re still on hold. 5 hours pass no call. Still on hold. At this point we decide to call another tow truck company. 6 hours pass no call from AAA and we’re still on hold.

My husband and I have had our car stranded on the side of the road since 5:30 this morning. Our first call to AAA was at 5:45. The operator searched and called four different towing companies looking for someone to come help us. After waiting almost two hours, AAA called back to inform us they still hadn't found a towing company available due to weather. Understandable. We got family to come bring us home. Throughout the day we have called and checked status of tow trucks. It wasn't until a Twitter post that we finally made progress and AAA miraculously found an available truck. They told us the tow truck was dispatched and would meet us from 1:45-3:45.

If I could give them 0 stars I would. They told me at latest I would be waiting for 2 hours (after 45 minute hold). Called back when 2 hours passed, put on hold for 20 minutes again. The guy who answered was disrespectful jerk. They did not apologize but instead told me it would be another hour and half before they would show up. ** them.

I have been a plus member of AAA SINCE 1982 and has always been satisfied with the service until today. I just renewal my membership that expired at 12/31/17 and forgot to change my additional family membership which I pay extra for from my son to my daughter. I called today 15 days after my membership was renewed to ask AAA to change only to be told that I can pay $45 more to add my daughter. My request would not cost them anything. This is the first time that I have asked them to change the membership since I added my son and I have been a member since 1982. I will be canceling my membership at the end of this year. Sad that customer service isn’t their main focus anymore.

Service representative Jessica ** was extremely rude when handling my situation. She talked over me constantly and tried to up-sell me on another membership while refusing to service the membership I had bought. She refused to service my car because my name wasn't on the card (my girlfriend's name was on the card) and as a result of it I was stuck in the snow with no assistance. Do yourself a favor and look to another roadside assistance company.

I've been with this company for 4 years now. I've used them 1 time for a tow in 4 years until now. I called yesterday to get a key made and it took them over 4 hours for them to get someone on the way. I had to work like most people so I called them back. Complained and they said they would give me a free locksmith service. Well I called back today to receive that service and they said they weren't going to do that and in fact were going to charge me 150 instead of 125 for the service. This is the worst company I've ever received service from. They're liars, thiefs and very incooperative and unprofessional. I advise people to just go directly to the source instead of paying someone 100 dollars a year for terrible third party services.

Call AAA at 11 am. Told me they be there in a hour... Waiting they call me back and told me the one towing services cancel... and they would find someone else. Well this happen 3 times. It is now 8 pm. So someone coming to get me and they are using their towing services. Tow truck will be here in a 1/2 hour... I am at Turning Stone Casino, going to Albany. AAA saying the weather too bad for anyone to come and get my van, really one tow truck is on his way, and the people picking me up told me I90 not bad at all. I cant wait till I go talk to someone in person at AAA. I will get my money back then some. I am paying for a services that they could not do. AAA not keeping my money, if I wanted to give my money away I give it to a hospital that help children.

I will never renew my membership next year. Ever since I moved from Hudson County NJ to Middlesex NJ every time I call AAA they take 5 hours with some excuse. When the tow company comes they tell me they were just dispatched 40 minutes ago. They are the worst.

On December 29 I called AAA early in the AM. Each time I was put on hold, then recording asked if vehicle was in driveway or disable on the road, click in driveway and put on hold for 5 min 31 secs (I counted!) and disconnected. I called a local tow company that has a contract with AAA, they called AAA but wouldn't respond until I called them. Continually dialed until 2:45 pm, then called vehicle manufacturer for a tow to dealer. An almost lifetime member, not after this and I will ensure to share this disgusting experience.

Called 6:30. Initially was bounced around to four different calls and on hold on every one of them for a long period of time. Finally got in touch with someone. Had to renew my AAA which is fine period first. When I first called the first time they couldn't hear me. My phone went dead after being on hold for so long. I had to use a hotel's phone and I can hardly hear them. So they told me finally after I renew that they should be there with under an hour. It's been over 3 hours and I'm still waiting. I called back when it was an hour and it had a rude agent trying to make excuses. I'm in Boston hello why should you take over 3 hours? Ask why didn't get a courtesy call after hour and a half. More excuses and rude. They call me back at after 3 hours the agent was nice however this company sucks. I'm still waiting. I'm in Boston how could they not have anyone to help me. It's only to unlock my car.

On 1/6/18 my fiance got stuck in six degree weather on the side of the road. She called me for help, and I was at least an hour away. I told her to call AAA, which she did. She was greeted with a recording, asking her to hold for an agent. Twenty minutes went by, no answer, still holding. She called me on another line and asked me what to do. I told her to find shelter so she doesn't freeze to death and to continue holding while I tried on my end. I called AAA from my office and was greeted with the same recording and put on hold. After twenty minutes or so - with no answer - I hung up.

Called AAA well over 2 hours ago and still have not been towed! Was told they couldn’t get here till 6 am! The tow driver spoken to was Eric and he sounded like he was three sheets to the wind! Unacceptable! I have called several times and they still can’t get a driver out here! What the hell do I pay this $$ for? I got a call back and they told me to call the local police and then maybe I could get a quicker tow! Really so then I have to pay out of pocket! This really chaps my **! Really AAA get it together!!!

I signed up with them and got a brand new battery. In less than 2 weeks, the battery is completely dead. And to make it worse, the battery sold to me isn't a match for my car. Very cheap yet, sold to me very pricey. I should have read other reviews before signing up. Absolute garbage. Shame on you.

I have had AAA roadside assistance for 7 years now. I have called them 3 times to utilize their services and the first 2 times I was told they cannot be of assistance. Fast forward to today, when I decided to overlook that and had what can only be described as the worst experience with a company ever. I noticed my car had a flat tire while out of state. I called once and reached the South Jersey office who transferred me to the MidAtlantic office, where I was promptly hung up on. I was only on hold for 7 minutes and someone else was on their way out to help put on my spare. Since it was 7 degrees outside the lug nuts could not be removed from my rim. So I called AAA again, where I was on hold for 45 minutes for MidAtlantic after being transferred there from South Jersey. After talking to the call center, she transferred to me, which resulted in me being hung up on again.

I for one am in a complete and utter state of disdain at the series of events that have taken place in relation to a service call for a tow I placed on 01/06/2018. At approximately 4:32 pm I placed a call for a tow for a flat tire where my child Jamaal ** was a passenger with my brother Robert ** as the driver/owner of the vehicle. The car is a black 2010 Chrysler 300. I received an ETA of approx. 6:59p. I received a call from a Dale with Davenport at approx. 5:49 to let me know that he was 15 mins away. I provided my brother with this information and let him know not to leave so that they would be able to get the keys.

When going online to renew my membership, the options did not allow for any change other than to stay at the same level or increase the level of membership. I think this should be illegal! You have to contact AAA and ask for the option for a different membership level in order to be able to select it. I also noticed my husband had been changed to a dependent less than age 25. I was not able to correct this myself and was again forced to contact AAA to make the change for me. If I had not caught that, I can only imagine AAA denying a claim based on false information. It seems these actions by AAA should be against consumer laws. I feel they are both underhanded ways to take advantage of consumers who don't know any better. Disappointed to say the least!

While it was a cold snap, my battery died while shopping. Used app and wait time was a ridiculous. 16 hours to get a jump. Was told they could get there at 2:44 am?? Where was I supposed to wait as all businesses would be closed well before their proposed 3 am appt AAA offered? Called a friend and got a jump from them. Why even have AAA as it is useless! Will cancel after today as 16 hour wait is more than ridiculous!

Today I got stuck in a parking lot. I am a AAA plus member since 2003. I called 480 at 4:30, they tell me it'll be 90 minutes. I thought that was reasonable. I thank them and I waited. 90 minutes come and go, and no tow truck. I called him back they proceeded to tell me it will be coming at 7:30! By now it's dark, and freezing and I am alone in a parking lot! I finally got tired of waiting, and I called my daughter to come pick me up! I called AAA and ask them why they couldn't even give me a courtesy call, and the rep proceeded to tell me that it was the wrecking companies fault!

I have never been so frustrated in my life! I tried to get a tow and waited 1 1/2 just for the tow truck to tell me they couldn't tow me because the car still turned on!?!? I had to go to the Victorville office to pay my tags as well and they told me over the phone my registration was $179, once I got there it was $216 & I paid then she said I'm not getting tags 'cause I need a smog. I brought my papers to the SB office then she said the system was off and asking for another $97 unless I brought the other receipt from the Victorville office I went to earlier. I came back Again and was told I still couldn't get my tags since the DMV had a hold on it for my insurance proof. 2 hours later the DMV tells me I paid it months ago and would clear it for me right away. This has been the worst day of my life!

New membership. Locked my only key in car. Weather 0 degrees. Holding my hungry toddler, with nowhere to go for shelter. Called AAA, reporting this emergency. Emphasized freezing temp/toddler welfare. Was told AAA would be there 3 hours later! Knocked on stranger's door and was let in, thank God. Not a great neighborhood, so I was scared. Three hours later was told AAA would be there in another two hours. (Been 5 hours now). Called Locksmith and cancelled AAA order. Paid Locksmith over $100. Left strangers home. 13 hours later, AAA calls and says they are on their way. WILL NEVER BUY ANOTHER MEMBERSHIP.

I can't believe I called that I'm stuck at work and 3 hours later the tow truck guy calls me to tell me it would be another hour wait so the total of my wait time would have been 4 hours. I had to cancel because the towing was to a mechanic and it would have been almost midnight by the time my car would get there. The tow truck guy wasn't sympathetic at all, didn't care, as if you get what you get type of attitude. What if I was in the woods all by myself? Is this the customer service and service I have to deal with? I mean it's kind of scary.

Been a AAA member for 15 years and finally had to make a claim. My oil pan on my RV was punctured by a piece of steel rebar. My claim agent was going to call by next day noon. No call so I had to call the next day and leave a message. McKenzie ** Las Vegas Office was my agent. She told me to go ahead and get repairs done and she would get bill from shop to pay for it that I had not to worry about it. When work was all done they denied all the labor, refused to pay, said I had to pay for it. I called her boss and let her know what. She said it would all be taken care. Her boss said that, "She would have never told you that." I told her I could come by their office because I had her on speaker phone twice and several people heard her say that she said no. So they have employees that lie to the customer to keep their job. Word of advice to anyone that needs to make a claim. Record all conversations or get it in writing so said it has to come to this.

During a cold snap, I was on hold for 75 minutes before I could request roadside assistance for my dead battery. The operator informed me that they were not doing batteries due to a high volume of customers. This is a service I pay for! It's not my problem if you are understaffed! Fix my battery! Ugh, I ended up buying a set of tools and taking the thing out myself. Thanks for nothing, AAA! Canceled my service.

This company will lie to get your money... Left us on 20 degrees cold winter with "I'm sorry" only. I just paid out my pocket to get my family home. We waited from 8:30 pm to 1:21 am and all we got was "I'm sorry."

My name is Bibi ** and I have been paying customer of AAA 11 years. I had a flat while I was traveling with my family in Laredo, TX in December 18th 2017. I stopped a parking lot and called AAA Road assistance. It was very cold and rainy situation. Over the phone AAA assistance tracked where I was and told me the serviceman will be there within 50 minutes. First I don't understand why it takes that long when I was in downtown area where there are many auto repair places. I get it why! AAA doesn't get the best but the cheapest people! Giving service to the paying customers is not that critical either since we don't take time write reviews! We pay with our credit cards no question asked but when it comes to giving back is not an option!

This morning, my husband broke down in his truck largely caused by the sub-arctic temperatures we've been experiencing. For the first six hours, he waited for roadside assistance because the service rep kept telling him they were expected to arrive within 2 hours. Twelve hours and several painful phone calls later into their customer service area, they have still not arrived. They are no longer needed, however, because an oiler tractor trailer truck has since crashed into our truck, lost control, and rolled over into a ditch, ** down all traffic. It took local authorities ten minutes to get a tow. He parked the truck in the breakdown lane, with his flashes on until his battery died. This is inexcusable. I am cancelling our membership and if they are lucky, talking myself out of the lawsuit they deserve.

I have a premium membership with AAA. Tried for 2 days to get roadside assistance. Phones were busy and online roadside assistance was down. Finally got through on phone... 10:30 a.m... they said truck would arrive by 1:45 p.m. At 4:00 p.m. called back. Waited on hold for 20 minutes. Told them no one had arrived as of yet. They said they would call the dispatch and have them call me right back. Nothing. AAA is false advertising what they are able to deliver... Charging people for a service they can't fulfill.

This morning I had a flat tire on hw294, 2 miles away from Wheeling Road exist. Stranded on highway -9F degrees. My phone broke over the weekend and I had no way of contacting any services to help me. I started flagging down drives and eventually a nice trucker stopped to help me. He offered me his phone to call AAA... I was unable to get through the automated answering system to an actual person so I can ask for assistance. Call was dropped 3 times. The automated system could not understand what I mean by "Chicago", or simply stopped cooperating. After a few unsuccessful tries, the trucker said he'd help me change my tire... Why am I paying AAA if not for a dire situation like this? Waste of time, money and energy. This has been my experience so far.

It has been very cold and many people have had trouble with their batteries and cars but... AAA is suppose to be prepared to deal with this and help their customers. After all this is their business. After waiting 4 hours yesterday and my second call on hold for 36 minutes a garage finally jumped my car but didn't clean terminal and wouldn't change battery. It never had a chance to start again today. Couldn't get through on phone or computer and family came from out of state to help change battery. So much for having AAA since 1980.

Spent all morning trying to contact AAA and all I get is a busy signal. I haven't had to use them until now and when I need them the most I can't even get a human being on the line. What is the point in paying for a service that you cannot use?

My car battery is dead and I can't get AAA to answer on their local Minneapolis line or the 800 service. Tried calling the corporate office and a few others, also with no response. Is AAA still in business? Why am I paying for an emergency service that can't even answer the phone during an emergency?

Call was on hold hour and twenty minutes. Not going to renew with the membership with you guys. I recommended you guys for more than dozen friends to use but definitely informing them to go with another provider. If I were you I would get a larger size of customer service calling center. But wait you guys love to be cheap. I'm pretty sure like 100 out of 20 actually using the AAA but the rest is free money. I had this for the whole year and the first call is not going anywhere. What is the point of using you guys if you can't even provide a customer service representative. Shame on you guys' service and extremely disappointing. I have a be in a meeting within 2 min. I can't even be there because no one is willing to help. CEO of the company should look into these matters and take action without collecting free money from your clients.

Today 1/1/18 at 6 am went to start my truck in Eau Claire, WI. My luck dead battery. It is -14 out. Called AAA and they said someone could be with us in the next hour. Yes I told them it was a diesel truck. We waited for a call. Maybe 15 minutes later a tow company said they can't jump start the truck because it was a diesel. Called AAA back. She called multiple people to see what they can do to help. On hold 10 minutes total (she did keep checking back with me). Okay great. They found someone but would be for 90 minutes. Wow okay. He called and wanted us to go buy a new extension cord to plug the truck in. He then said call him after it's been plugged in for an hour then he would be here to jump us (making it sound like he was on his way!).

My name is sister Kathy (Kathleen), and I was with one of your customers (pretty soon ex) on Sunday, December 31, 2017. She had received a call from the hospital to come because of a dying family member. She fetched me on the way, and we were on 290/71 heading west between William Canon and the Y, two major intersections in Austin, Texas, when she felt her tire go flat. OOPs. She called AAA to come help her, and she explained that she was attempting to get to the hospital to a dying family member. She asked that they send someone closer than the normal thing of going down the list as to who is next. They said they would dispatch someone immediately. They sent her an app where she could see where the driver was. She was disturbed as I because they sent the guy from east Austin. NO! Oh well, let him come.

Kalita Auto Service in Central NJ came thru AAA & won’t believe what I experienced that day. I called them for jump start & this inexperienced worker telling me can’t jump start the car, since he tested the battery & results were: bad cell in the battery, alternator and starter issues. I requested him just do the jump start & he refused to do so. Kept on pushing me to get the car towed & his company would tow the car. I called my friend & he came w/ jumper cables, we gave the car a jump & it started in no time. Be very cautious with Kalita Auto Service, they are running a big scam to get your car towed for no reason & keep on filling their pockets. On top of this AAA hires vendor like this.

Okay so, on Christmas Eve, someone ran into my brand-new car. Luckily she's been really cooperative and everything has gone fairly smoothly, all things considered. I had to call my own insurance company, which was lackluster - they were courteous, but not exactly friendly. Then I had to also call AAA, because that's the insurance the person who hit me has.

Called AAA for a tow and was told 45 min then I received a call from Bethel towing telling me they couldn't put their truck and driver at risk because of road conditions in our area. Although it had snowed the day before the roads were bare and dry. So I told them to forget it. Called AAA back asking them to call another company. AAA called back and after I explained they thought bare dry roads were too hazardous for their drivers, the agent explained that talked to them and they told him they were keeping their drivers close to base for the money calls.

I called and they put in a service call, telling me on one hour. One hour passes, and all AAA lines are perpetually busy and hang up on you. It is 4 degrees. I put in a second service call online since phone does not work. It is now 2.5 hrs since my original call and nothing.

Dead battery this morning in freezing weather, so called AAA and waited on hold for 30 minutes until my phone died. Absolutely no way to contact a human at AAA. Eventually flagged down a helpful person to jump my car. Not sure why I pay for this membership.

I slid off the road on a numbered road...no street name. Just 1707. I was told that I could not be located with that information because the road did not exist. I gave him the nearest named road and he insisted that I had to be on that road. I told him to just call a tow truck and they would know where I was...all they had to do was call me. I asked if they couldn't just gps locate me...but he said no and refused service because they don't service seasonal roads. I ended up calling the tow truck myself and they were there in less than half an hour and I had to pay for the tow. This after spending over half an hour on the phone with AAA and answering all their questions and being told several times that I only had two service calls left. Not worth the $125 fee that I paid 'to feel safe on the road'.

On December 21, 2017, I had run errands. Then my car wouldn't start. Called AAA at 11:00 am. Reviewed that I had a new battery and alternator. They said they would send service in about 50 minutes. After 1 hour 15 minutes called again. Said another hour. Hour later texted me another hour. Not raining, not cold, I was in a populated area less than 2 miles from the service AAA uses. Gave up. This is unacceptable.

This has been without a doubt the worst customer service I have ever been subjected to. I make the initial call to have them come change a flat. I started myself but Ford vehicles have these stupid caps over the lug nuts that swell up. After getting 4/5 off and getting defeated by the last one, I make the call. 11:00AM - They tell me that someone will be there at 1:30PM (I had no problems with this). 1:30PM - The ETA disappears in the app, so I give them a call and was put on hold for a half hour. After waiting to speak to a human they tell me that someone will be there at 4:00PM.

After leaving Christmas Eve service, I noticed my car had a flat tire. I called AAA. I have been a member for over 30 years. At 8:40 pm I was told it would be 45 minutes or less and that I would receive text message updates and a map where truck was located. I didn't receive any updates. I called after twenty minutes just to get update. The call taker said ooohhh, then nothing. After a few seconds he said the driver had 4 calls, but after an unlock I was next. After an hour I called again. This time they told me that it would be at least 90 more minutes. We had been offered help after the original call. We said we were fine AAA is on the way. We finally received help, not from AAA. Very disappointed.

Needed a tow as ABS light came on - Called and waited on line after many questions. Finally got a live person who asked a thousand questions and none that had to do with getting me service. After 10 minutes I said, "Wouldn't it be helpful if I gave you my gold membership number then you would have all the information in front of you?" She called a tow truck which I asked her to route a different company and she said she would route the company I knew. After waiting 50 minutes on the side of a road I called the tow company myself and they never received the call.

On 12/09/2017 I slid in the ditch, called for roadside assistance. Was told it would be 90 minutes, after 90 minutes, called back and was told nobody available, would reimburse if I got a tow, no reply as of yet, sheriff department insisted the car be removed due to safely, paid 525.00 on 12/10/2017 to get car out of tow. Very poor service.

My son was stuck at college with a dead battery. Got a jump from a local garage. Driver told him that it was the alternator and to get it to the garage he worked for. He was quoted $600 just for labor or he could have it towed home for $250. The garage mechanic suggested buying a AAA membership and that would cover the tow to get it home and fixed by our own mechanic. Needless to say, AAA didn’t kick in for 10 days, of course. So we paid the $250 to get the vehicle home. AAA, which did NOT even cover the tow, claims that a service call was used and covered $218 of the tow. That’s a LIE!!!

First let me say that I do not fault the actual service provider, but I do fault AAA for having an inadequate number of operators and roadside assistance contractors. This morning I tried to start my vehicle to go to work and found the battery completely drained. I could not determine where to connect the 4th jumper cable to my vehicle (manual said not to the battery, but the engine block is completely covered). Since the battery was older, so I decided to call AAA and go ahead and have them replace it instead of jump starting it. I called at 9:42 a.m. and was on hold for at least 10 minutes. The recorded messages said I could submit my service request online, but when I tried to set up an account after downloading the app and then online, I was unable to get past the Captcha security feature. I tried at least 10 times, and the app/website would not accept my correctly typed entries.

I have been a member for 16 years and never needed the service, broke down this year in another state, well found out that if not in NC they refer you to a roadside service in that state. You may not have the same coverage as what you are currently paying for, also you do not get the same service. I waited almost two hours for just a call and this was at 10:00 at night. Needless to say after 16 years we will not be renewing our account. Yes the discount on the hotels are nice but with so many offers on the internet these days and Hotel Reward Cards if you don't have the Motor Club service it is not worth it.

Dead battery, called AAA. Wait time of at 10 minutes each time I had to call. I was in Oshkosh WI on the main street with 2 small children. Initial wait time of 40 minutes was given. This was a 5:45 in the evening. I said that was unacceptable and asked for it to be expedited. About 20 minutes later I got a call saying the tow service with be another 40 minutes. Again said it was unacceptable and asked for the call to be expedited. After waiting about an hour & 15 minutes I called AAA again. Went through the menus and wait on hold for at 10 minutes. They checked on the company they called for a tow and said my call had been cancelled and it would be another 40 minutes.

In the past two months, two members of my family and tonight myself were abandon by AAA for over five hours waiting on a tow truck and getting excuses from so called customer services reps. This company is obsolete and now is just stealing money and cheating customers of service. Worst, they are placing people in danger during emergency situations.

I used to be with AAA years ago and thought they were the best of the best for roadside assistance. But it wasn't until I joined MCA (Motor Club of America) that my eyes were opened. I have an older car and I had to get my car towed on several different occasions within this year alone. I called MCA and they sent someone out to help me right away! Having unlimited towing up to 100 miles has really been a blessing to me during times of trouble! They have no cap like AAA does.

I'm reaching out to anyone with a similar experience. Recently I discovered a letter in my mail from the DMV indicating my drivers license would be suspended because a vehicle in my name was involved in an accident and didn't have liability insurance. OK here's what I know for sure after speaking with DMV: The accident happened approx 150 miles from my home at around midnight in Los Angeles. While the motorcycle in question somehow shares all the same information as a motorcycle I own (i.e. plate, VIN) the make of the motorcycles are completely different. We're talking dirt bike and a Harley. I (a retired vet) was not riding, nor was my "dirt bike" that is also apparently a "Harley" out of my garage, 150+ miles from the accident.

My battery was dead on a cold night in September. I called AAA and was told we used all of our calls and that the service for charging the battery was going to be close to $80.00. I told them that this was ridiculous and I would figure it out on my own. I thought my son had used the calls. A near stranger went out of his way to help me. The fact is I was stuck in a parking lot with 3 girls in my car waiting for this NICE man to help me. He had to go home to get his cables. It turns out I HAD ALL OF MY SERVICE LEFT and that the lady on the phone had made a mistake.

I joined AAA elite for $118.00. My Audi Q5 engine seized in Boston and I had a local garage look at it. I took the bus back to my home in NH. The local garage couldn't fix it. I called AAA to tow the car back to NH. It is a 97 mile tow and the elite AAA claims to have a free tow of 200 miles. This is not the case. I needed to be with the car, which would require a bus fare back to Boston, and pay mileage on the tow IF they chose to approve it. I also needed to take the bus back to NH, I couldn't ride in the truck. "It's a long tow, you need to pay the driver."

AAA said 1.5 hours. The company they sent, El Camino Towing from Rosharon, said they were late for traffic. Two hours later, they told us they were dropping off another car first. Three hours later they still weren’t here. We called at 5:30 pm when it was still light. By 9:30; it was dark and we could see coyotes running around. It was too late to call anyone else or walk 2 miles to a hotel. This negligence in making us believe a tow truck was coming sooner put our lives in danger. Awful; after 23 years, we are cancelling AAA.

Called for assistance @ 230 pm, and told qoils arrive at 4 pm. Never received a call nor text, although I gave instructions to do both for updates. Called back at 4 pm. Was told a called was made to me stating I had been informed there was an additional 45 minute wait. Bold face lie!! Never received an update. At the time of this writing, still waiting for tow.

Partner called with broke down VW at 3:15 pm, 5 calls later a tow company 1 hour away will respond... totally unacceptable. Told 7 local firms declined to do tow... response time of 3 hours. Again why pay for horrible service. Been a member since 1980... just upped level to Premiere. Will have to seriously reconsider continuing being an AAA Member.

I got a flat tire yesterday at 7:45am on a major interstate in Atlanta. Highway 285. Anyone who is familiar with ATL knows this is one of the worst highways regarding traffic during morning rush hour. However, I was able to pull off an exit into a safe parking lot of a restaurant. I called AAA at 7:45am and after going through the automated system and waiting on hold for forever. By the time I got off the phone it was then 8:30am. I was told someone could be there by 9:45am. 9:45am comes and goes and no one showed up or called so I call back and ask where a technician is and AAA tells me someone will be there by 10:30am. I say "but someone was supposed to be here already at 9:45am." AAA then rudely tells me "No I just said 10:30am. No one said 9:45am." And then she just hung up on me.

My experience with Mona ** is excellent. She is where helpful to me... I can only say thank you for the professional courtesy. Your words of encouragement have done much to calm my nerves. I appreciate your continued interest in and guidance for my case. Thank you MONA **.

I renewed my subscription and 2 days later changed my mind. Well, I called to cancel and they don’t cancel, OR refund. First call, they told me “they don’t refund”. But would have someone call me back... 10 days later... Second call, they assured me that “they DO refund money” but they were member retention and NOT Member services and that someone would call me back. 10 days later... Third call, back to the old “we don’t refund”. Because it is passed the 10 day buyers remorse timeframe. (But if they didn’t drop the call for 20 days it wouldn’t be.) Oh. And then it changed to “only new customers can cancel” so your only option is to remain a customer. I found out that my insurance company offers the same coverage and it costs me $3.00 a month.

My SUV battery died, was a AAA member, called them and they sold me their best battery - $175 worth, has a 3 yr warranty. I had it 1 yr. 3 mos. and it died - bad cell. I called AAA, they sent out a company that tested it. They told me it was too dead to test. He was at my house 1.5 hrs. trying to charge it as my car was running the entire time. He tested it again; said it was basically inconclusive. He took the battery out of the car, told me to buy a charger and charge it to max, call AAA back to test it again.

My car broke down on the highway 50 Orlando. Called AAA and they said estimated 1 hour and 30 minutes before they come. The lady answer the phone keep on and off so many times. I end up find the local company and paid them. I have AAA Plus which over $100 a year. It bad experience. Not renew again this year.

I cancelled my Triple A policy due to the fact they raised my annual rate by 1000 dollars and I'm a good clean driver with no accidents, claims or tickets! They had already drafted my payment the day before I cancelled. I've been in the phone with several different people and just keep being told it'll be returned to me by check form and within the last 48 hours nobody has even touched my account to start this process. I'm told I may have to wait 1-2 weeks to receive my refund! This has been a huge problem for me since this payment shouldn't have posted to begin with and overdrew my bank account.

Had a flat tire and requested road service after 10 pm. Waited 90 mins for service. Road service guy arrived, changed tire with my spare. I drove off but the car felt as if I had another flat tire. Pulled over to next exit and when I looked I only had 1 bolt holding the tire to the rim. Another road service call; another long wait. Second service guy finds that the tire is connect with only 1 bolt! Other stems are bent and/or broken off. He took off 2 bolts from other tires so he can tow car onto rack. I had to call AAA road service again to tow the car to my mechanic.

I have noticed lately that calling AAA has gotten worse in the past few years. When a person needs a tow they really don't want to be hassled or argued with. The experience that I had tonight with AAA was unbelievable. The woman that answered my call for my husband being broke down on the way with 1% cell battery was the most unprofessional that I think I've ever dealt with.

We have been with AAA for 30 or more years, most of the time needed jump start battery, flat tires etc. Until this year when we needed to get the car towed to the dealer at about 15-20 miles away, called AAA and flatbed was sent, driver would not drop the car off at the dealer but insisted that I follow him with another car. At the final drop off point the towing driver wanted to get paid either cash or check, needless to say, I did not have enough cash to pay, he followed me to the bank to get the cash. AAA never informed us that Towing companies contracted by AAA do not accept credit or debit cards. We will never sign up for membership anymore. It is more expensive than it is worth it. Our insurance company offer same benefits for fraction of AAA membership.

AAA RECEIVES DDD. AAA is slipping. Poor communication between call-in agent and dispatch; grossly inaccurate ETA on arrival of help to unlock our vehicle (waited extra hour alone in secluded area with small child); and contracted vendor(s) (why was the closest service provider 3 cities away?) who said AAA didn't send them the proper paperwork and tried to charge me extra $50 are the reasons for 2 stars and near failing grade.

I contacted AAA for a routine roadside change of a flat tire. I have the Gold Plus membership. When the agent for AAA showed up he did not change the tire but inserted a plug, without informing me that there would be a charge. Before he did this I explained to him that I had a warranty on the tires from Walmart. If I had known that there was a charge I would have insisted on the tire change only, and taken the tire to Walmart for free repair.

After being a member for the past 10 years, that membership could be coming to a close. October 21, 2017 my car developed a flat tire. After getting it off of the street and in a safe place I proceeded to contact AAA of Arizona. After 45 minutes of being told how busy they were and maybe I should call back at another time. Remember this is a flat tire and I am not going anywhere. After I getting a person on the phone and describing the situation I was advised that someone would be there within the hour. After no one came I called in again. Yep another 30 minutes being told how busy they were and I should call back later I was able to talk to a person.

AAA canceled our Car + Home insurance after we paid in full for the year. AAA said it was #1) - because they did not get photos on time, they never showed up after three appointments. Then it was #2) - our bathrooms had special flooring (vinyl). Then it was #3) - patio cover (lattice). Then it was #4) - fireplace, which they knew about since day one. Then it was #5) - we have a flat roof (only over the garage). Then it was #6) We need a concrete tile roof, for the discount rate. We received a check today in the mail saying we were canceled, no reason, no 30-day notice, nada, nothing. WTfrick is their problem. My family and friends are going to hear about this and dump AAA.

I use to be a member with AAA for 30 years our family used them. Then they just started leaving me out on the road to fend for myself. Now I've been hit and the person who hit me has AAA auto insured and they are really being ** about getting me paid. Piss poor company with piss poor help. Better hope you don't get Ryan **. He ain't much help at all.

I took my 2011 Jetta to Auto Solutions in Mesquite Texas recommended by AAA. Once taking it Dustin stated they wanted to inspect the car to make sure they would be repairing the correct issue. I get a call and all of sudden they notice an oil leak. I have never had an oil leak on car since owning it and explained that. He stated they didn't want it to get too bad and recommend the oil gasket be replaced before creating a better problem along with the control arms. I allowed the repairs to be done since AAA stood behind company. After, getting the car back notice it has an oil leak. I called and explained before I didn't see any oil now I do. The guy stated to bring it back and they stated it was oil gasket in which it could be because the pan. I took it back for the repair and this time was told to place a cardboard box under the car to watch.

AAA just sent me a renewal after I let my account lapse because I have a new car and didn't feel I needed another expense that would probably go unused. They gave a promotion from 82 to 52 for the year. When I typed in the special code they provided me with the cost still came up as 82. I called to have them explain this to me. The 52 promotion ONLY covers the basic coverage which means they will only tow up to 3 miles vs the AAA plus which tows up to 100 miles. This is false advertising, plain and simple. Needless to say I declined to renew. Too many companies are getting away with this type of thing these days and it needs to stop!

Something is not right here. I've had AAA for 20 plus years. I waited on a major street for almost 2 hours broken down. Requested battery service and even my hazards turned off so I was in the complete dark on a major street for two hours. They said they escalated my call but extended my wait an additional half hour. Kicker is they didn't send a truck with battery service. I called, logged a complaint and they said they won't count this as a service request however I still question why I pay for this service for such a poor response. People were rude except for the tow driver and the person taking complaint. Based on other reviews this is common place and something is wrong.

I've been a AAA member since 2000. I have Premier membership and have used my membership all these years for 2 tows and 1 KEY opening. This morning my kids father broke down on a busy highway with my kids in the car. I called AAA for a tow at 8:00 am and we were told 60 minutes so I went & picked my kids up as it's 90 degrees out. It is now 1:00 pm and a tow truck is still not there. We've called 3 times and each time we're told 10 minutes. The ETA is now 1:20 pm which is a total of 5 hours 20 minutes. I will not be counting on AAA anymore.

I have the RV AAA. Well I lost my key so called AAA for help about 4:00 pm Friday. It took them 45 mins to pick up the phone. I told them what happen. So they said they would call a locksmith. So I waited 15 mins and AAA called me back and said they called two locksmiths and I had to wait till Monday because nobody else was open. I told them I was 75 miles away from home in a very bad part of city (The Hood). And I ask could they tow my pickup truck they said no and hung up on me. I called a locksmith myself and 20 mins later he was there. 20 more mins I was on my way home safe. AAA you can kiss my **.

My wife and I waited 6 HOURS on the side of the road after a collision and calling AAA for a tow. We called AAA every 45 minutes for 6 HOURS before the tow truck arrived at 8:00 at night. Each time we called AAA asking where was the tow truck, they gave us the same answer, "It will be there in 20 minutes." We are finished with AAA.

I have never had so many problems renewing a membership. Tried to do it online. Couldn't do that because I was taking my daughter off as she married and had her own membership. Can't remove someone online. Have to call their 800 number. Over a thirty minute wait to speak with someone. Had to try twice as I had to hang up the first time as my lunch was over. The second time I was at home and after 45 minutes, I had a live representative. What a nightmare. After going rounds with these people, I finally cancelled my membership due to the total incompetence of the customer service rep. It's a good product but heaven help you if you need anything besides calling for assistance.

AAA is the worst. I had my car towed. It overheated. The tow came over an hour later as I was told it would be right away because of the dangerous area I was located. Well finally they came and the guy right off the bat had such an attitude I wanted to wipe it off his face. I followed him around the car and he opened the hood for no reason and broke the latch. When it went to my mechanic it wouldn't open. I called the ins person in charge of claims and I his supervisor Called me back because he said he couldn't do nothing about it and again same outcome. They get these do jo shops that are no good and they have no reimbursement clause for something like this. And the attitudes are despicable. I wish their ratings down as I see they are already as for customer service and claims to the consumer. I am not happy at all with this situation.

I've been a member of AAA for 36 years! I am locked out of my car & have reached their limit of 4 calls per year. AAA would not make an exception & left me stranded! 36 years of loyalty stands for nothing!

I never have a problem with AAA service since today... I request a towing of my car because it get stuck in the grass. They have me waiting for 1 and a half and when they came they want charge me 300 because the AAA did not cover it. That make me very sad... what a poor service. I contact them and spoke to 2 supervisor and they did not help at all... Please be aware.

My husband and I have been a customer of AAA for 20 years, and have not abused the service. Today I had a flat tire and had to wait 2 1/2 hours to get my tire changed. I understand you are very busy but, then maybe you should have more people to work for you. It was absolutely absurd. A man asked to help me and I told him I was calling AAA Roadside Service and they would be here quick. Well quick did not happen. I am going to cancel my card after this experience. It was 88 degrees outside so I had to leave my car running the entire time for the air conditioner and must have wasted a quarter of a tank of gas.

I called for a flat change at 9:50 pm. I was told that it would be an hour and a half which was bad enough. I was in Broward County Florida, not some remote place! I was told I could track the dispatched vehicle. I could not or should I say that the truck arrived 20 minutes before it said it would at which time I was having a cup of coffee downstairs. That was three hours and five minutes after I called. AAA service and dependability is abysmal and I don’t recommend them at all.

My five-star rating refers only to my most recent experience, last night. If I averaged it with some other calls in recent years it would be much lower. But I can't put any of that criticism on the AAA folks who helped me last night. The phone rep was polite and concerned, and the driver got there in no time and sent me on my way, saying he could hook the car by himself easily enough. If there was ANY flaw, it was that the driver actually got there much SOONER than the agent's prediction. Which is the sort of flaw I'd like to experience more of. Top drawer all the way.

The first week of April I paid in advance for a rental car for mid September. I live in Florida and reserved two cabins in the White Mountains of New Hampshire. I flew in on the red eye, spent the night at my son's in Massachusetts, then went to the Fall River, MA Hertz rental center the next morning to get my car and caravan with my 4 kids and grandchildren to the cabins. Hertz was not open. Three others were also waiting for cars that they had reserved. When they were 45 min late opening we all decided we should go somewhere else. I was told that they opened their doors 1 1/2 hrs late that day.

RV customer for 7 years paying additional for RV towing and extended mileage. Called at 1:00 pm for service - they quoted me a two hour window - after two hours - No call- after several hours and several attempts - they said they would not help me and call them back tomorrow to start again - manager hung up on me and she said the best they could do was have customer relations call me back in seven to ten days - simply I could be dead by then! Terrible, Horrific service!

I had been waiting 2 hours for a driver to help me with the battery in my car. When he finally called to say he was on his way I simply asked if he had a battery I could purchase. He wouldn't answer my question and told me to cancel my request and hung up on me. I have been using AAA services for over 20 years and have always had great service. This driver ** needs to be fired!

The guy came 2 hours late. Couldn't find my battery or connectors. Said he had the right battery. Then he told me it was too much work because of where my battery was located and he didn't have the right one after all. And on top of that, he damaged my hood causing one of the corners to bend in. I will come back with the order number. But now they cost me a day of work and to get my hood repaired.