AAA Reviews

After a long stand off, I asked him if it wasn't kind enough of me to stop and let him by? He just smirked and ignored my comment. Then, he threatened to come out and accost me. My son was shocked as he saw his dad trying to do the right thing, only to see an ugly example of a human being who not only threatened me, but also tarnished the image of AAA, which I had been a member of. I'm sure he too will have second thoughts about joining such an organization. That person should not be driving for you and on the road. Someone who threatens the public should not be in a position to work to help the public. Again, this person driving the ** truck on January 29th 9am, in Somerville, MA should not be driving for AAA. It is a shame that such people represent you.

Well then, they wouldn't let me cancel which I was told I could so I had to chalk it up as a $2000 loss. But it wasn't all bad. A friend sent me to a company AVP. I think it's American Vehicle Protection and I got real warranty for $500 less and they were pretty nice during the whole thing too and no one could beat the price. They didn't pressure me and I am happy so far but I have only had one claim paid but it's still better than my previous experience.

The insurance agent, Tmia ** in Tulsa, tried to sell me a non-AAA policy. Two years later, she sent me documents to sign that, I think, were fraudulent and which I corrected. I believe her intent was to be able to deny a claim because I had submitted fraudulent documents (the ones she submitted). Tmia, if you see this, know that I have the documents and I am prepared.

I recently filed a claim for auto damage where I hit a refrigerator that was dumped in the right lane of an expressway. The van in front suddenly swerved left to the middle lane, and in front was a "box". It was a refrigerator that had been dumped in the lane. The middle lane had traffic and my only option was to brake hard. Crash! AAA sent me a letter that they concluded that I was "unable to control the vehicle", based on their investigation. I've sent 3 emails to the adjuster regarding this and one voice mail message and have had no response. I doubt that there was an investigation. My next step is to take this to the Oklahoma Insurance Commission and file a complaint.

Part of the complaint will be that I've received renewal notices ranging from $600 to $1000 (approximate) for this policy. Nothing I have received verifies which amount for the renewal is correct. Some of this is based on AAA-Oklahoma not crediting me with completing the safe-driving course for seniors (I wonder how many other seniors weren't credited if they didn't complain). I don't think that accounts for a $400 delta in their increase in premiums. If they have this many problems with me (one customer), do they have problems with others who aren't diligent and don't check, as the teen-agers obviously recognize as a reality?

A minor issue is that I have been a customer of AAA since 1996, but they show that I have been a customer for 2 years. That's not a big thing. However, longevity as a customer does affect rate. Therefore, my rates have been higher. Is there a reason this hasn't been corrected even though I've requested it? In fairness, I will say that AAA (in California) never made a mistake. In Oklahoma, it has been one screw-up followed by more. I'm not suggesting you not do business with this company (it is a good one). But in Oklahoma, they don't seem to perform as well as elsewhere. I will follow-up with the results of my complaint which involves attempted fraud by an agent (supervisor, company).

The technician should have been prepared for this, but obviously was not. He proceeded to try and jump my car, but he did not have a jump box and his jumper cables would not fit. I gave him my jumper cables and he was able to jump the car. I told the tech that I had another car in my garage with a dead battery, but that AAA informed me that I would have to make a separate call to jump that car.

The tech said that he would do it for me. He asked me to move my PT Cruiser to an area closer to the garage since it had to stay running to build a charge. I moved and parked in the only free area near the garage which was a tow away zone. He attempted to jump my other car, but was unsuccessful. During this time, the PT Cruiser had died. While trying to jump it again, the tech broke my jumper cables and was unable to perform a jump. He said that he would come back first thing in the morning, and told me to call the office directly.

He did not offer to help me move the PT Cruiser back to a safe parking place. I did not think about the tow away zone since the car was in a parking lot in an apartment complex and it was already almost midnight. I left the car there and went to sleep. At 6:00 am, I went outside to check on the car and call the AAA office for the callback and the car was gone. I checked everywhere, and then I realized the car had been towed. After calling the apartment office and locating the impound lot the car had been taken to, I called AAA and tried to get them to cover the fees so I could get the car out.

They said that I would have to get the car out myself and file a claim for reimbursement when I had the receipt for the fees. I did not have the funds at that time, so I had to wait until I could get the money. The car was in the impound lot for five days. Finally, I was able to get the money and get AAA to install a new battery and get the car working. After sending the receipt and talking to Vera Ortiz, the only fee AAA would cover was the towing fee. I pleaded with Vera to take it up with upper management to get the entire amount reimbursed. She informed me that management wanted to deny the entire claim, but she convinced them to refund the towing fee as a courtesy.

I am very disappointed with AAA service and will not renew my membership. I will not recommend AAA to anyone. I have been a member of Allstate Motor Club and have never had any issues with the service. I plan on going back to Allstate when my AAA membership expires.

I got a ticket for no insurance, which is a misdemeanor where I am. It's on my record and greatly inflated my insurance rates. I'm really furious that I was driving around for a month with no coverage when I had been driving with the belief that I was fully protected. So, when I got into a fender bender and told the police, "Oh yeah, I have insurance, I just didn't have the updated policy with me." I was unknowingly committing fraud by telling the cop inaccurate information that I believed was true.

Well, the driver I got in a fender bender with is now threatening to do all sorts of things, including getting me in trouble for "lying" to the cops. I only found out that I'd been driving without insurance because I got in this fender bender and the other driver called me up, furious! I'm paying a fortune for a lower-type insurance plan now. AAA sucks.

We went inside the store to stay warm. It was about 35 degrees outside. We were asked not to loiter after a half hour and stood outside by our vehicles for another half hour. I then called AAA again since by this time we were all pretty cold and taking turns sitting in their car to stay warm and still no help had come. I was informed that no one was answering the phone and the closest help was 62 miles away, and they refused to make the drive. AAA suggested I call the police. They didn’t know how to help. They would keep calling places.

I called the police who refused to help me due to liability reasons. They suggested a locksmith. I dialed several from the Turkey Hill with a phone book, but of course at 4:30 in the morning no one was open. I had some random folk offer to help by giving me a wire hanger (which I accepted) or helping me smash my window (which I declined).

I called AAA back after getting hold of a locksmith who ran a 24-hour emergency service but was nearly an hour away. They told me I had to pay his bill and send them the receipt and they would refund me. While I waited, me and the young men tried getting the door with the coat hanger. It worked after nearly half an hour of trying. I called AAA and told them I got in, but I couldn’t get hold of the locksmith since he wasn’t in his shop anymore. They asked me to continue to wait until the smith got there who would want to be paid for driving an hour and not being needed.

I’m not upset with dispatch, but with the many garages that are about. I’ve dealt with AAA now for three years and used their service many times. While not always prompt, they get the job done satisfactorily. I think that if you sign up to be a contractor to work for AAA and help folks out on the road, you know it will be at all hours of the day or night. To have several garages ignore phone calls for help is disgusting. I stood out in the cold for nearly two hours in all with no help from AAA. To be rescued by three total strangers who stood in the cold with me instead of the folks vie paid to do just that blows my mind. I suppose there were no real ramifications to my wait. I was upset and cold in just a sweatshirt but I doubt there was any lasting damage.

I've been trying to book flights for 3 months now and I didn't want to pay without my discount fare club price. I've been on the phone with at least 30 people in the last 3 months. I got the run around. Some tell me check Oct. 1st, I did, nothing, some say check Nov. 1st, I did, nothing. Now the guy told me to check Dec. 1st. I'm fed up because I am a member and now I just booked a flight and had to pay full price. I want this fix now! Why can't someone help me? I've called and called and called, they don't want to help and I don't know where else to go.... Please help!

I received an email on October 18, 2010 about the cancellation, nothing was mentioned about the refund. I contacted AAA on October 26,2010, and was told by a representative that the money was credited to my visa debit card on the evening of October 25, 2010. My bank told me to wait 3-5 business days to see if the money will be in my account; it wasn't. I waited a couple more days, and on November 2, 2010, the money has still not been refunded. I called AAA and they told me that the money was refunded on October 28, 2010, which I now believe is another lie. Every time I call AAA, they refuse to put a supervisor on the phone and they are flat out lying about refunding the money. Not only did AAA not refund the money for the account, I had to pay for a vehicle to be towed.

I am a longtime AAA member in good standing. I received your "Be Sure To Vote" guide, including your recommendations on some of the upcoming Propositions on California's ballot. I'm deeply disturbed and offended that a company, whose members are sure to be of various different political leanings, should impose its right-wing anti-environmental agenda on its paying customers. The descriptive wording that you use to argue your point of view on the initiatives is dangerously misleading and deceptive and, to put it kindly, is not based in fact.

You clearly take your cues from the Oil industry, which I guess is understandable, given your reliance on oil to "fuel" your own income. However, it is not appropriate for you to take a public political stance in this election nor in any other; nor is it appropriate for you to send glossy opinion mailings (masquerading as the truth) out to all of your subscribers. I find this pandering disgusting, and beneath a corporation that has long been in good standing. I urge you to abstain in future from advertising your own personal Corporate political agenda dressed as public good to your consumers at large.

I look forward to a personal reply from Mr. **. Please be advised that should I not receive one, I shall cancel my AAA subscription and post this letter widely on numerous social networks and blogs.

While acknowledging their mistake, AAA would only offer to reimburse for the cost of the oil change and diagnostics, but not for the cost ($90) of the rental car required while the car was in the shop (2 days). So, my daughter is out $90 through no fault of their own. I have lost a lot of faith in AAA based on their failure to take responsibility for their mistakes. I can't help but wonder what their position would be if the engine had been ruined. It turns out that they are "a federation of clubs". I wrote the President and CEO and they have no leverage over the local clubs. I will be looking for another roadside assistance plan.

$338 for diagnostics, another oil change, and rental car. Gas and time to travel between Charleston SC and Columbia SC to retrieve the vehicle. Aggravation and insult that an organization as large as AAA would have to be "forced" to do the right thing.

He proclaimed that I needed a new battery, but that was no problem because he just happened to have one on his truck. I said "the battery is fine, this is scam to sell people batteries they don't need". I said just jump start it and let me get on my way. He put the booster battery on and the car started instantly. I got in my car and left. I happen to be an engineer and know a lot about batteries. I throughly tested this battery when I got home and it was fine. So either this driver did not know how to test a battery or this whole thing is scam designed to sell naive motorists batteries they don't really need! I did not think AAA engaged in deceptive scams like this and I was seriously disappointed.

I replied, "if that is supposed to console me, it doesn't as I am frightened and it has already been 40 minutes!". He then said, "do you want me to cancel this order then?" in a gruff and abrupt manner as if to say I will leave you stranded! I said, "no sir, I need assistance and I am a Premier AAA card member. I pay extra for this service and I am afraid here all alone". Then he proceeded to tell me I was rude to him and he would cancel the order! Then I called back and spoke to Ms. **, a supervisor who assured me within 5 to 7 minutes, a truck would be there. It took another 15 minutes so I called again and spoke to another supervisor named Randy whom I told my experience to. I reported the towing man's name Sienna, who was so curt and snidely. All he said was "sorry for your troubles Ms. **. If you have any further roadside needs, call us back".

I had been out in the cold, rain and dark parking lot for an hour from 10:50PM when I first reported the incident! Now, I am sick with a cold and so disappointed with AAA services after having been a member for more than 20 years! I always thought that I'd be safe, but felt abandoned, frightened and berated by the towing representative. I am in the process of writing the corporate headquarters as well. This was an experience I wouldn't want another Senior Citizen to have to go through. I am lucky that I don't have Pneumonia as a result of having to be left out in the cold rain for an hour, frightened and alone!

Great, we thought. Let’s call AAA and find out. The phone rep says he (he/she can’t remember) can see we just made a payment and should be covered for either 100 or 40 miles towing, but he couldn’t determine the exact plan purchased. Why he didn’t know which level plan we purchased is beyond me, but what I did know was that he said we were covered for at least 40 miles. My home was around 38 miles away, great. Tow truck driver shows up and reconfirms we have covered service per his electronic computer device. Off we go. Half way there, the tow truck office calls the tow truck driver and says they want me to confirm with AAA about coverage.

I contact AAA (2nd time) and the phone rep reaffirms that I am covered for the towing as per her computer information and will contact the towing company. Upon arriving at our destination the tow truck driver calls his office. No contact made by AAA. My truck cannot be released without coverage consent from AAA, so I call AAA for 3rd time. The 3rd rep tells me she is sorry for the confusion, but since we were new customers we didn’t have towing coverage for first seven days. Even after explaining all that happened, she says it all does not matter but to read our contract. She said if I didn’t pay $279, my truck would be impounded. I was deceived to believe I was covered when I wasn’t. The tow truck driver even said I was ** and allowed me to take a picture of his computer screen for proof.

The shop didn't even know the car was a five-speed until I called a salvage yard that seemed to know more about transmissions. So after re-ordering the correct part we agreed to install it at a reduced rate. The issue is that the 12000-mile guarantee and mediation process is worthless if the customer has to prove liability and do all the research. I found that this transmission is also manufactured for some Toyota and failure is rare. The response from the master mechanic about the fluid was, "your car slips gear in third, while it should slip in first if fluid is the problem". I’ve had to take time off work and spend $2000 for parts, labor, and rental cars.

Even though I was staying at a Disney resort for four days, I purchased the Dining Disney plan which to be used at the parks and traveling with a child, the triple A representative assumed that I wanted to go to one park for just one day and that was it. She should have reiterated such a strange request to make sure it was valid. Instead, I had to pay an extra 500 dollars at the gate to have park access for the remainder of the vacation.

When I called back, I asked to speak to a supervisor who then told me that it would take 75 minutes for someone to get out to me. I am paying for this service! AAA has a message when you're holding to request for roadside assistance online. Who wants to sit through a series of questions when they are stuck on the side of the road or whatever situation they might be in? That is defeating the whole purpose of having AAA.

When they returned with the quote, they notified me that the rear strut would need replacing and that the engine smoke was caused by a Valve Cover Gasket for a total repair value of $767.70. I approved the work for that total shortly after and was told I would receive a call when the work was completed. After not hearing from them for a few days, I called them back and was told that not only had they forgotten to tell me that the car was done but that they had gone ahead and replaced the sway bar link and bushing, work that I had not approved (4-403 Unauthorized Repair). Unaware that unapproved work done to a car is illegal, I went up there to pick up my car (now costing $793.75).

Upon arrival, I was not told that there weren't any other issues with the car so I drove away. I did not even make it a block before my car started shaking and the transmission became stuck in neutral (4-404 Repair Resulting in Additional Damage). I shut the car down, restarted it and was able to drive it the half block back to Peterson's. When I got there, they insisted that there was no issue and after adding some transmission fluid, they told me the car was fine. I then left again and was fortunate enough to make it safely home.

When I arrived at home, I decided to check the transmission fluid again only to find that the engine was smoking again, which was an issue Peterson's was responsible for fixing (4-401 Improper or Inferior Repair). Next, I attempted to start the car only to find that the engine would now not start at all (4-404 Repair Resulting in Additional Damage). I attempted to call Peterson's and was told I had to wait until Monday to talk to the boss. When I called back on Monday (4-12-2010), the boss, who was very rude and unreasonable with me, told me that I would have to pay to tow the car back to their shop and then pay again for any additional issues that they find with the car.

As of now, I am left with a car that does not run and an $800 bill for work that did not fix the issues that I asked to be fixed. The sway bar link and bushing that I was forced to pay for was unlawfully replaced on my car and charged to me. The car itself is also left with issues that were not present before I brought my car to Peterson's (car now won't start and transmission is now having issues). I appreciate any help that Consumer Affairs may be able to give me in dealing with this crooked business and hope that these issues can be resolved as soon as possible. The technician who did the work is Phil. The Boss I talked to was Scott (last name unknown). Conversations were also held with Don *** (owner) who was as uncaring and unhelpful as the rest of the staff.

The driver's name was Abdul (he did not provide last name when I asked). He spent most of the time speaking on his cell phone in a foreign language including when he was in the process of both raising my car up onto his flat bed tow truck and when he was in the process of lowering my car down from it. The distance from where he picked me up at the Walmart parking lot to my destination at the Firestone auto service center is less than two miles.

Once at the Fire Stone parking lot, the driver lowered my car from his tow truck. He did so raising the front of the flat bed very high. As a result the car rolled down off it at a steep incline angle. The result was the front end of my hood banged the ground/tip end of the flat bed steel and bounced down and popped up like it bottomed out very hard. The chains that were attached to my car from his tow truck ripped my front end fender entirely breaking off the headlights, damaging the chrome fender, and damaging the radiator. I immediately took photos of the damage the driver caused.

My purpose for being towed to Firestone was due to a front end harmonic balance pulley that fell off and snapped my serpentine belt. When they saw all the fender damage they stated they could not help with that. I noticed now that my radiator was leaking and that a small pool of fluid was now under it. I took a photo of it. I informed the driver that there was not a fluid leak problem before now and he agreed. I also took photos of his flat bed as proof to show that prior to the damage he caused the flat bed was completely dry.The tow truck driver got off the phone with his dispatcher and said they would pay for the damage they did but I would have to have my car worked on at a specific shop. I asked if the shop was AAA approved and he said yes. He then put my car back on his flat bed with car now leaking fluid and began to drive me to this shop.

Half way to the shop the driver then said to me he was not responsible for the fluid leak because he now remembers it leaking when he first towed my car and that they will not pay for any radiator damage. I said he was responsible and he did not now care what I had to say because according to him I could see for myself the fluid leak on his flat bed when we get to shop and he lowers my car off. He did not know I took photos of his dry flat bed before he put my car back on it. So this is the first lie to my face the driver that AAA sent to me said to me.

The shop he took me to ended up being 15 miles away. It was a small little junk yard-looking shop that was part of a man's house property in south Seattle. The shop name is Preet Auto Body Repair. I found out the shop is not AAA approved, so that is now the second lie to my face this driver told me. Once there, I had no choice but to leave my car for them to fix the front end damage because the tow truck driver said this is the place that his work will pay for because other detail shops are too expensive. He then wanted to leave me there and not give me a ride back home. He said he had other things to do and all he was sent for is to tow me and that was what he did. I had no way home and insisted he drove me back and he finally did. Once home, I called AAA customer service and reported my troubles.

On Monday March 29, Rick **, AAA district manager for Washington State called me and I informed him what happened. He called later and said he went to the shop and that he thinks the shop is good and recommends it. I said that local Better Business Bureau never heard of them and also the tow truck company they sent me is not accredited. Rick Q. talked like he did not care and said this shop mostly fixes taxis so they are not a commercial shop so that was why no one knows of them and that he does back ground checks on tow trucks and they are a good company. He also then argued with me defending the tow truck driver saying any radiator problem was not their fault because they just ruined my fender is all. He then said for me to find a mechanic to prove that when my front end bottomed out and banged down and bounced up off the ground could be specific cause of radiator damage. I called AAA customer support to report how this local district manager was treating me and they did not care saying he is assigned to my case and to work things out with him.

Rick Q. also stated that it is not the tow truck company's fault, I have no transportation currently and that the only reason he thinks I picked Firestone was because they were open on a Sunday. I said yes that is the reason and that now since my car is 15 miles away out of my bus lines, I need to take days off to deal with this and go back and get it. He said that was not their problem and that he will only credit me for one tow. I told him even when they fix the fender damage, I still need my car towed to a shop to fix the original work and that this fender work is adding days to my not having transportation to get to work. He said they could help tow me to another shop at that time but that would be my one credit. This makes no sense they towed me and created twice as much damage and then take me someplace so far out of my way and now this Rick Q. will not even help with crediting my AAA account for two tows? It is now Tuesday and the AAA district manger basically told me he thinks the original damage is not worth fixing based on the year of my car. It is a 1990 Ford Thunderbird. This has been the worst experience and both AAA company and A U.S. Towing have treated my poorly.

Today on Tuesday March 29, 2010 around 2pm I received a phone call from the AAA Washington district manager Rick Q. He told me that he just spoke both A U.S. Towing and to the repair shop Preet Auto Body Repair on my behalf. He said that the repair shop quoted him an estimate of repair work for my car and that it would require them to remove the engine to work on it and that it would be a minimum seven hours of labor alone at around $100 per hour. Plus the parts and that he said the final cost would be around $1000. He then continued to say that he arranged a deal with the A U.S. Towing and that they would offer me $200 for only my fender repair work and nothing about the radiator damage that was done by their tow truck driver. Or they would offer me $400 to take my car now as it is from the repair shop lot. He told me that this was what he thinks is the best option for me because now that he has a appraisal estimate quote from the mechanic at the shop that the cost of fixing it is not worth it since my car is only worth $1200. He suggested I take that offer and wanted to know if I could get to the shop to meet the tow truck manager to sign over the title over to him so he can tow my car away and he will pay me the $400. I told him I was not even at home and I have been taking the bus and would first have to make now new spur of the moment schedule changes again to make it home because that was where my car title is. Also, that I still had no transportation to make it at this such short notice to the repair shop that the tow truck company took my car to that is 15 miles away and that it would take at least three bus transfers to get there. Rick Quintus sounded eager at this point and said he could call the tow truck guy now to probably come pick me up and drive me. I again stated I would have to get back to him because I was far from home and had to finish my obligations at the location I was currently at.

According to the head mechanic at the shop the shop's policy is to only give such monetary estimates to the owner of the vehicle and not third person parties looking into quotes. He then stated as head mechanic he is the one that would give such an estimate for my car and reiterated that per our conversation Monday he would call me himself. He then said that he never spoke to Rick Q. regarding any monetary quote so he was confused how Rick Q. to quote me what they would charge because he was still behind schedule with another car and has not even looked at my car yet to begin inspecting it for an estimate.

I feel that the AAA Washington district manager Rick Q. telling me that he spoke to the shop and gave me their quote when the shop denies any such conversation with him and then him suggesting I take the tow truck company deal he worked out before the repair shop even has had a chance to inspect my car for an estimate is basically fraud. This is misrepresentation on behalf of AAA Washington and as a paying member customer I would think they would try to work in my best interest not the best interest of some deal they can make with a contract third party company they work with. Following up from your email. I am sorry could not contact your company directly via email because it would return my reply to your email as not able to send.

Once at the Fire Stone parking lot, the driver lowered my car from his tow truck. He did so raising the front of the flat bed very high. As a result, the car rolled down off it at a steep incline angle. The result was the front end of my hood banged the ground/tip end of the flat bed steel and bounced down and popped up like it bottomed out very hard. The chains that were attached to my car from his tow truck ripped my front end fender entirely off, breaking headlights, damaging the chrome fender, and damaging the radiator. I immediately took photos of the damage the driver caused.

My purpose for being towed to Firestone was due to a front end harmonic balance pulley that fell off and snapped my serpentine belt. When they saw all the fender damage they stated they could not help with that. I noticed now that my radiator was leaking and that a small pool of fluid was now under it. I took a photo of it. I informed the driver that there was not a fluid leak problem before now and he agreed. I also took photos of his flat bed as proof to show that prior to the damage he caused, the flat bed was completely dry. The tow truck driver got off the phone with his dispatcher and said they would pay for the damage they did but I would have to have my car worked on at a specific shop. I asked if the shop was AAA approved and he said yes. He then put my car back on his flat bed with car now leaking fluid and began to drive me to this shop.

Half way to the shop, the driver then said to me he was not responsible for the fluid leak because he now remembers it leaking when he first towed my car and that they will not pay for any radiator damage. I said he was responsible and he did not now care what I had to say because according to him, I could see for myself the fluid leak on his flat bed when we get to shop and he lowers my car off. He is so stupid he did not know I took photos of his dry flat bed before he put my car back on it. So this is the first lie to my face the driver that AAA sent to me. The shop he took me to ended up being 15 miles away. It was a small little junk yard looking shop that was part of a man's house property in south Seattle. The shop name is Preet Auto Body Repair. I found out the shop is not AAA approved so that is now the second lie to my face this driver told me.

Once there I had no choice but to leave my car for them to fix the front end damage because the tow truck driver said this is the place that his work will pay for because other detail shops are too expensive and he would not tow me to another one. He then wanted to leave me there and not give me a ride back home. He said he had other things to do and all he was sent for is to tow me and that was what he did. I had no way home and insisted he drive me and he finally did.

Once home, I called AAA customer service and reported my troubles. On Monday, March 29, Rick * AAA district manager for Washington state called me and I informed him what happened. He called later and said he went to the shop and that he thinks the shop is good and recommends it. I said that local Better Business Bureau never heard of them and also the tow truck company they sent me is not accredited. Rick ** talked like he did not care and said this shop mostly fixes taxis so they are not a commercial shop so that was why no one knows of them and that he does background checks on tow truck drivers and they are a good company. He also then argued with me defending the tow truck driver saying any radiator problem was not their fault because they just ruined my fender is all. He then said for me to find a mechanic to prove that when my front end bottomed out and banged down and bounced up off the ground could be specific cause of radiator damage.

I called AAA customer support to report how this local district manager was treating me and they did not care saying he is assigned to my case and to work things out with him. Rick ** also stated that it is not the tow truck company's fault I have no transportation currently and that the only reason he thinks I picked Firestone was because they were open on a Sunday. I said yes, that is the reason and that now since my car is 15 miles away out of my bus lines, I need to take my day off to go back and get it. He said that was not their problem and that he will only credit me for one tow. I told him even when they fix the fender damage, I still need my car towed to a shop to fix the original work and that this fender work is adding days to my not having transportation to get to work. He said they could help tow me to another shop at that time but that would be my one credit.

This makes no sense; they tow me and create twice as much damage and then take me someplace so far out of my way and now this Rick ** will not even help with crediting my AAA account for two tows? It is now Tuesday and the day is half over. The auto shop they took me to still has not started work on my car. This is now day three. Tomorrow if done, will be day four without transportation. This does not even count having work done that I originally was going to have done on Sunday.

So if it is not able to get way out to that shop until tomorrow night if they finish, I still have to have my car worked on for original damage which means not getting started on that to Thursday and not even getting car back until soonest on Friday. Again, the AAA district manger did not care and basically told me he thinks the original damage is not worth fixing based on the year of my car. It is a 1990 Ford Thunderbird. This has been the worst experience and both AAA company and A U.S. Towing have treated me poorly.

I am so completely unsatisfied that I want a full refund of my yearly payment! I need to be compensated for the poor customer service I received. It is not OK to leave someone stranded for hours, not call them back, and not listen to a word that was told! I should have been taken care of on the first phone call within a timely manner, usually 45 minutes. I am disgusted!

We asked AAA to tow the car from that location to repair shop. The tow truck didn't show up in 2 hours (even though they promised it will), and we had to pay another $150 for storing the car. Next day, I waited for them for 4 hours (the agent on the phone kept promising that they will show up within an hour). I gave up and used another service.

I incurred $400 and over 8 hours of waiting; I lost a work day (another $200). The worst thing is that they promised that they will show at the specific time, within 1 hour; and time went by and they didn't show up. If you call them, they will say it's going to be in the next hour. The service did show up, 4 hours later on the 1st day and 5 hours later on the second day, when we no longer were waiting for it.

So now, my daughter is in a parking lot, all by herself, 30 degrees outside and no one to help her. She called me crying and told me what they had said. I contacted AAA myself and was told that she was correct - they had nobody that could help her but she could find someone on her own and they would "possibly" reimburse her for up to $50.00. I had to get in my car and drive the 100 miles to where she was (at college) to open her car with my spare key.

So much for resting assured that AAA would be there for my family if the need arises. And I can't believe they would leave a young female who was alone in a parking lot stranded! Unresolved. It cost me a tank of gas and 2 hours of my time as well as emotional distress for the several hours knowing my daughter was alone in a dark parking lot.

I started my own process and began calling water restoration companies to get bids, I called A&M Construction and requested their bid. They were the ones that AAA sent out. A&M said that AAA said they cannot send me a bid so I told them that they needn't bother. I will not hire a company that isn't working for me. AAA called me back within 2 hours of that conversation and told me that they were refusing the claim because the house was not heated properly so therefore the pipes froze! The pipes froze because it was a record 3 degrees. Many people suffered frozen pipes! They have nothing to stand on at this point and I have had to hire an attorney and report them to the Insurance Commissioner.

We asked to speak to a supervisor after Rosa refused to give us the office she was talking to us from or any other ID that would further identify her. We were transferred to supervisor Cory, who played the recording of the cancellation. On the recording, there was a voice of a "woman" who claimed to be us and was cancelling the assist. AAA just took her word for it and cancelled it without even calling us to make sure this was so. If an AAA customer is out on the road, asks for assistance and then has their assist cancelled by an unscrupulous subcontractor's girlfriend or wife claiming to be the customer and the AAA customer ends up in harm's way. AAA could be looking at a nice lawsuit.

Anyways, after speaking to supervisor Cory, which assured us he would be calling us back with a confirmation of our assist call to him. Needless to say, supervisor Cory never called us back! We then called back AAA and were told that someone would be at our home no later than 11:15. At about 11:30, the "South Dade Tow" or something to that effect arrived. Believe it or not, he couldn't change the tire because he said that he did not have the right tools even though we specified the assist was for a flat. He told us that AAA was the only one that had the type of power tool that could remove the tire (we have a regular American car folks). So he just filled the tire with air and hoped it would make it to the morning so that we'd be able to take it into Goodyear and have it serviced.

We are cancelling our memberships to AAA! They are good for absolutely nothing! The guy from South Dade Tow told us that after 9PM, AAA subcontracts and very little can be done about anything. This info is for all of you out there who think they will be receiving any assistance from AAA. Read this and reconsider! This was just a simple flat. Imagine if it had been something more serious and under other circumstances. Google AAA for complaints, there are many!

Apparently, there is a tow truck 5 miles away, but they are just too busy. So the couple is just going to have to sit and wait. Unbelievable! I will not be renewing my AAA membership. That's for sure.

So then the guy I was speaking to (third person) said he'd have to transfer me to someone else to get it straightened out. I told him to forget it and it wasn't worth all the trouble. I will not be renewing my membership again. Their customer service and website leave much to be desired. Their website only lists phone numbers for contact, no email access and since I do not want to speak to them yet again, I am posting my complaint here!

Finally, about 9:15pm, a rather pleasant but quick talking gentleman arrived in an older style tow truck. He seemed harried and while I was at first happy to see him arrive, he quickly made me nervous. He asked why a gentleman's name was on my account and asked who that was. Well, my husband, my son and myself are all on this AAA account. Being in the dark with a strange man asking me these questions made me nervous. (He spoke rather in a slang tone and he was ** although that had nothing to do with my fear; it was the nosy questions that bothered me most). He immediately said that since I had AAA Plus, I could get my car towed home (45 minutes away) for free. He did not want to make the effort to fix my tire.

Finally, I made it clear that I wanted my spare put on. I took everything out from the back of my car so he could get the spare out. Then he asked for my book as he did not know how to change a tire on a Jeep Grand Cherokee! Then he told me the tools he needed were under my back seat and that I had to put everything in the rear again so he could get to it, all the while he is suggesting I take the tow home because I won't be able to travel normally on the spare tire anyway. But before finding the tools under my back seat, he told me to back out of the space I'm in and position the car in the middle of the parking lot because he was going to use the tow truck to lift my car as a jack. He did this, and I heard some noises, then he put the car back down and started again about me getting towed. Finally, I agreed to the towing to get rid of him, as he was unprofessional and frightened me.

I called back AAA in tears and asked them to get someone out ASAP as by this time, I was cold and very frightened. I offered to just take the tow, and they said they could send the guy back to change the tire this time, and I refused to have the same guy back. So they sent another guy as they realized I really wanted to drive myself home. Finally, about 10:30pm, another tow truck pulls up with a friendly professional man, perhaps in his 30's. He had me sit in his heated truck (unlike the other tow truck driver who had me sit in my own car the whole time) and was caring and professional. This gentleman had my new spare on my car within 10 minutes. I asked about the special tools under my seat and he said AAA has their own tools and they do not need any tools to change a tire. He also told me my spare tire was just fine (the other guy said it was out of air, another lie to get me to take a tow home) and that while I need to be careful and make sure I get my tire repaired and replaced, that the tire was just fine like the others on my car. My experience with the second gentleman was excellent.

6) Lastly, the first driver broke my right rear lens when he lifted the car up with the truck. This is the noise I heard and that is probably why he put the car back down and gave me the runaround again about having it towed.

I am still very upset about this experience with AAA. In decades, I never had a bad experience with a AAA call. Now, I am stuck replacing the entire lens, which I have yet to cost out but it will be expensive. It took a total of 3+ hours for me to get back on the road that evening; two of those eaten up by an incompetent tow truck driver. I am left with emotional feelings about my experience and stuck with a broken rear light. I am an unemployed student with a disabled husband and I don't need the extra stress and headaches created by tow truck driver #1.

Fine, I decided to buy the vacation directly from Disney and not even deal with AAA. But then, just now, I went to AAA office inquiring if they have any booklets or maps of Disney area. The lady spent 2 seconds and just handed me a Florida tour book and Florida State map. I came out of the office frustrated. Then, I realized that she did not even think of giving me Orlando map. I went back in and asked if they have Orlando map too. She says, well, you should have asked all that you wanted in a single transaction. She handed me Orlando map with “not a very friendly” face. Well, I asked her information about Disney area. Shouldn’t she be the one to decide that I need an Orlando map?

I literally started crying on the phone! I was so worried about my husband being stuck on the highway in the blazing sun. We were told a computer problem, flooding (the sun was out!), they're extremely busy, they couldn't find our reference number, they sent the wrong tow truck. Then, he had to sign a damage waiver before they would flat bed the car and he was not even given a copy. Just a nightmare! They kept telling him 20 minutes on the phone every time he called to find out why they hadn't picked him up yet. Now I'm trying to email them to complain and I do not have Outlook Express so I can't even do that. I've had it with them!

I do not understand what a holding fee is, and had I been made aware of this fee, I would never had booked this hotel room. I had already paid for my reservation and believed there would be no problems. However, because of the holding fee that neither AAA (whom I booked through) nor the hotel informed me of, I had no money to do the vacation. My child and I were forced to wait in the hotel room until our flight left about four days later.

My basic question is who charges one for reservations and then turns around and holds up an additional few hundred dollars without even telling the consumer? I know that AAA is third party, but since I reserved though AAA, there should have been some provision made to make the consumer (me) aware that this holding fee was going to occur. Upon checking out, the clerk made the statement that at least I saved the money I didn't get to spend for when I got home.

On July 27, 2009 at about 10:30 am, I called AAA member services (reservations) and spoke with a representative named Becky. I do not feel this issue has been resolved as she made a point to let me know that If I would have called AAA, then I could have been done. The problem is that I did not find out that my account was being drafted and that my card would not work until it was too late to call on Friday and I could not reach AAA member services over the weekend (according to the recording). So I am calling Monday morning. She was not helpful, appeared defensive, and argued with me that in fact I was able to get hold of member services 24 hours a day even through the weekend.

This was the only trip my daughter and I get to take each year. This vacation was a nightmare, and after attempting to call AAA to get a solution or some type of reasoning in regards to why this would happen, I was treated rudely by the representative. I would sincerely appreciate some type of resolve to this dilemma.

When that didn't work, they then said, "Well, it has been a lot of rain lately and we don't want to get stuck". Well, I informed them that it was just as much rain in April when they towed it in! So if that wasn't enough, one driver said "Go to Walmart, buy an air pump for your tire, pump it up and have your buddies come over and push it out to the edge of the road". Now this came from a person who is supposed to be equipped to do roadside service! If I have to do all of those things, then why do I need to pay for service? The bottom line is AAA towed my car to where it is now. It wasn't another company and it hasn't been moved. They are liable, especially when they knew it had to move again.

If it is in a position where the drivers and a supervisor is now telling me, "Our tow service or AAA will not move your car!", then why did the original AAA tow truck driver put it there? I am now unable to fulfill my commitment to the service facility that has purchased the engine and parts and awaits my vehicle. I am also missing work as I am a coach/personal trainer and had to cut my client list because of a lack of transportation.

1 1/2 hours later (2:15 pm), no one had shown up, so I called to check on the status of the assistance. I was told that the tow truck would be there in another 30 minutes. After 4 more calls to Roadside Assistance, during which I was given several conflicting answers, the tow truck finally showed up at 3:20 pm. I had been waiting 2 1/2 hours!

The tow truck driver told that he had not received the AAA order for assistance until 2:50 pm, a full two hours after my initial call for help! Someone is lying and I've had to pay the price. I am a consultant and lost 2 hours of work because of this.

Because I didn't need the service, I lost out on my free offer and was told I needed to pay $50 to become a member. I don’t have a problem paying $50, but why mail me a free card that does not expire until February 28? I needed AAA to tow my car on February 25. I say this always, ask question before accepting anything, regardless if it says FREE!!! They don’t tell you what you need to know until they cannot help you. And yes, I spoke to a supervisor regarding Jan’s attitude. Jan's attitude was enough for me to say forget AAA. I may consider using AAA in the near future, but not at this point.

My friend, a female, is **. I am **. We both feel this treatment had to do with her race and the fact she was with a ** male. The tow driver was a ** male. I tried to contact AAA to talk with someone about this. I could not get past an operator on any approach. I asked to cancel my membership. They said they don't do that until my renewal. In other words, no refunds. I'm STUCK! Better Business Bureau is not interested due to the race issue.

At this point, he got in the car and for over five minutes, he continuously spun the wheels and moved the steering wheel trying to free the car. I had already tried that, thus my call to AAA. Instead of towing me out, he continued to proceed in this fashion moving the steering wheel and spinning the tires (of which I am sure was not good for the tires). At last, he freed the car and told me the problem was getting the traction control to turn off. I was not impressed by this service call, to say the least! Why did he just not tow me out? However, that was not the end of my displeasure with AAA service calls. On Feb. 2nd, I called AAA for another tow as our car was stuck in the driveway. The time of placing the call was approximately 11:10 pm. The gentleman I talked to said that it would be about 90 minutes before someone came and he/she would call about five minutes before he/she arrived. I said that was okay.

As I waited and it got to be 12:30 am (now Feb. 3rd), there was still no word from AAA or the tow truck driver. I called and was told that the estimated time of arrival was now 1:30 am but there was reason as to why. Unhappy, I said okay and figured they would soon be coming to get the car out. I waited and waited. At 1:34 am, when there was still no word from AAA or the tow truck driver, I called AAA again. This time, I was told by the lady who answered that the problem was that five tow truck companies were called and no one would come to tow me out. She asked me if I could hold while she checked on something. I said okay. She come back on the line and said someone would be coming from Warren, PA and would arrive in about 15 minutes. The tow truck driver called when he was about five minutes out and asked for clarification on directions. With the correct directions, he arrived at a few minutes after 2:00 am. The gentleman seemed nice and I thanked him for coming.

By 2:00 am, I was very tired and just thankful to have someone come tow out the car (after waiting nearly three hours). The gentleman proceeded to hook up chains underneath the car. However, he did not put the car in neutral and then lift it (as I have seen AAA do at other times). Instead, he told me, "Get in the car, put it in neutral, and I will tow you out"? I agreed and did as he said. I got in the car and put it in neutral. Once, the car was pulled out, I heard lots of noise. Because the windows were frosted by the cold, I had no idea what was happening outside. To make a long story short, the tow truck driver told me he tried to get my attention by honking (which I never heard). He told me I had lost the whole side of my car? My car had hit his tow truck (now after the fact and after the accident). He said I was supposed to hit the brakes when he towed me out. I said to him I was not a car person and would have no idea that I was supposed to do that unless he had told me that. The left tail light and bumper received the damage.

I filed a claim with my insurance company, Progressive, and the costs were over $1,300 with us having to pay $500 of that for our deductible. Additionally, as it is our only car, we were forced to get a rental (not covered by insurance) which cost us $300 up-front on our credit card for a deposit. We will receive a credit of $143.62 (since the cost was $156.38). However, while we wait for the credit to go through, we are unable to use that card for the downpayment for a much needed washing machine that just went yesterday. All of this was caused by something that was NOT my fault. Not only did we have to pay out over $600, have to tie up our credit card and be inconvenienced, but now my insurance rates will probably go up even though this was NOT my fault!

I was told to get in the car as instructed by the tow truck driver; now for doing what he said, I am being penalized. I am very, very disappointed by AAA and their service. As I work as a teacher for a school district, I will definitely be not recommending AAA to anyone I know. It is my desire that you would rectify this situation by reimbursing us at least the money we paid out on the repairs and on the rental car.

The driver showed up but said he couldn't tow because it has dual rear wheels. I pointed out to him that there were only two rear wheels, not the four dual rear wheels as he said. He replied that he couldn't tow it because his flatbed truck is too small, and left the area. Now I gave up on AAA and called another towing company that arrived with the same-size flatbed. The driver hooked up the truck and towed me to my destination.

If AAA will not cover these vehicles, shouldn't they state this in writing before you send them your money? My family and myself also have some SUVs and a full-sized conversion van. If the pick-up is not covered, should I assume these are not also? It's very unfair of AAA to inform its customers of the unwritten policy when they are broken down on the side of a road. The only damages were the $100.00 for the tow paid to another company, and the past memberships paid for services they apparently don't provide.

Finally after two hours, I happened to see a fire chief's car drive by and I ran out and flagged them down. They were terrific and though they did not have the right equipment, they were able to open the car after much effort. Just as we were bending over, struggling with the car, I saw a AAA tow truck slow down and when they saw the fire dept, they then proceeded to accelerate and rush off, never asking if we'd gotten in the car, if we needed help or if this person with medical needs had gotten help.

This took place in Southport/Fairfield, Connecticut. I've heard complaints about AAA recently in NYC downtown as well. I've always liked AAA, but this was a very unpleasant and frightening (and cold!) experience for me and my family.

She said they were still looking. I waited another 30 minutes and was told the same thing! After an hour and a half of being told that they still had not found anyone, I called my husband and he looked up some numbers for me. I called a few places and found a station that sent someone to change my flat. When I called AAA back to say I found someone myself and to give them the number so they could authorize the payment, the dispatcher informed me that they already had that number. I asked why then didn't they call it, and was told the station was too far away. The station was 15 miles from where I was stranded! By the time the man got there, it was about 8:30 and it was very dark. The flat was on the side of the car facing the highway. I feel like AAA was completely irresponsible in not dealing with the situation right away. They not only inconvenienced me but placed my daughter and I, as well as the man who eventually changed my tire on the interstate in the dark, in danger! I am very disappointed in their service and in their attitude!We were inconvenienced and my daughter was very scared. Every time a big truck or a semi went by, our toyota shook It was just all so unnecessary.

Now I have to call them back to get the vehicle unlocked. I feel that I was treated really poorly. Despite it being an unmanned tow, and not on their list of priorities, I still had things to do like go to bed. I also think it's terrible that I cannot get it towed to his parent house on my membership that I pay for, or that it should be fully made clear of at the time of the tow, otherwise I would've just had it taken there.Economic damage is I have the AAA membership to have 8 free tows a year. I pay for this, but [they] decide what and how I can tow. I am physically disabled, I physically was in pain and couldn't stay waiting for the tow truck as well as I had been hungry and was feeling sick to my stomach. I also spent 6 hours to be frustrated, angered, treated [poorly]by customer service, ignored and exhausted by the whole pointless ordeal.

Elizabeth answered the AAA number and arranged to have an area service company (A+ Towing?) respond. My son was attempting to get the equipment out of the car, etc and waited over an hour (that's fine; that's not the complaint.) The service contracted by AAA person stepped out of his truck and said, I didn't know you just had a flat tire and turned to leave. My son requested that he at least use his truck lights to shine on the tire area and the man left. My son felt this man's speech was slurred and he behaved irrationally.

We have contacted AAA services (very difficult to find someone to discuss this issue with!) with absolutely no interest on their part. My son was in jeopardy, received no assistance, and we feel that our only recourse is to simply cancel our membership. AAA does not live up to their promise...Tire Service--Should you experience a blowout or a flat tire, your inflated, serviceable spare will be installed on your vehicle. Actual repair of the tire is not included. Installation/removal of snow tires or chains is not provided except as required to replace a flat tire. If no inflated spare is available, the vehicle will be towed in accordance with the towing provision. This is from the membership agreement and web site.

So... they cycle you until you get tiresd and give up or run out of time and stop bothering them. In this case they approved a replacement of an exhause manifold for a 2001 Ford Escape. However, they did not and would not consider the replacement of parts including the drilling of bolts so that the manifold could be replaced. In effect they promise the world but then deny anything they possibly can when it is needed. In the future I think people shoul save their money or but from the dealer.While they covered the part the drilling time including R and R is about $1,000.00. They did not cover a dime of the labor for this nor any of the hardware. They did approve 1 day of a rental but would not cover the time it took to get the parts or the weekend. Ths was on a Friday.

The manager stated that my truck was doing that before I brought it to them. This was untrue. He was very rude.I ended up having my truck towed from the AAA to my home and then towed to the shop. After servicing the truck on the following day, my mechanic told me that the person who operated on the truck left the mass air flow part unattached, resulting in the poor performance of my truck. I then contacted the District Manager Carl and told him about the problem. He got in touch with Nathan, who called me and basically said that he could not refund me for the damage that incurred to my vehicle. These types of dealings are bad, especially when I have the the written report om the mechanic, and a AAA Plus member. Please help me.

I did not have my AAA card, but Hbg would verify it with the WB AAA. I went into the AAA in WB and spoke with Michelle who said that without my PADL and my AAA card she could do nothing for me. I asked her if she would contact the Hbg store to verifify my information. She said that the Hbg store did not could not produce my padl. Even though I had my dl number on my checks, no good. My husband called the WB store and said that if he faxed my info there she would accept it. In the meantime, Laura from the hbg store called me back and said that she told my husband that the mgr at WB has the final say. These were her words and I quote: Worse case scenerio, he will have to drive there and give you money. It's not like your going to die there. I could not believe she said that to me. AAA's motto is AAA, Use it for all it's worth. Well, to me today it was worth [expletive]. I had terrible service from both offices. Harrisburg and especially Wilkes-Barre PA.I was extremely upset to the point of tears, I did not get home that evening until 7 pm. 6/09/08

so I called AAA again and they towed it to a car shop called R & T Systems in East Hialeah. They told me it was the car's computer. so I called Toyota and they told me my car computer was still under warranty, so I towed the car to Headquarter Toyota. At Headquarter Toyota they told me that AAA had inverted the wired and done the battery jump incorrectly. I would have not known this. A manager from Toyota told me this, and that I forfitted my warranty. He then told me to call AAA and see if they would pay for it. He charged me $1,005 for the new car computer. AAA denied the claim stating there were too many attempts with putting in a new battery does not made sense. They are a multi millionair company, i am a simple mother of one trying to make it on a secretary's salary, please help.Resolution Sought: pay for my car expenses $1,005.00 new car computer Date Problem Started: 05/27/2008 Date of Transaction: 05/27/2008

They told me that someone would be along after they unlocked a car door 1 town away. I asked why they only had 1 truck in Manchester that could help people, and they replied ma'am, we are extremely backed up and its hard to control the trucks in the big city. For the life of me, I cannot understand why I would not have been someone of a priority as I was stranded on the side of the road. My father arrived shortly after this point, and although he did not have a jack, he assisted me in getting the donut out from under my vehicle. Someone arrived at 7, and thankfully my father was there becuase this AAA employee made the comment, I wouldn't have helped your daughter if she wasn't so pretty. It appeared to have been a joke, but after being stranded and scared for 2 hours, it wasn't at all funny. In fact, it was very creepy. I've had AAA for 8 years and never have been had this horrible service. It makes me wonder WHY I have it, and I will seriously question whether or not to renew my membership.

We have been members for years, and I finally use my card.... They would not let me. Even if I did not pay, which I show payment I did, I believe they should have in good faith serviced me, and advised me this would be the last time until I proved that I made a payment. Stuck on the side of the road, scared, rainy.... What a memory AAA left in my head.

Mild hypothermia from the below freezing temperatures. Had to take a day off work but otherwise ok.

I had to pay a tow truck $378 to tow my truck home and it is parked in my garage.

The membership cost $120.00 The tow truck-jumpstart cost $150.00.

Two hours? The agent told me the most she can do is flag it so that someone can hopefully arrive earlier than the ETA. I called them after an hour again as no one had called. Again, I was told the ETA is 2 hours so what am I calling about. Come on, it didn't use to be like this AAA. They used to give you an ETA but come much sooner than the estimate. After waiting 15 more minutes, I just called a local towing service. They came in 5 minutes. AAA is getting worse day by day. I don't think I'll be renewing. I'm out $50 for having my van towed.

I wait and I wait and I wait, there is no truck so I call AAA back and get a female snob on the telephone telling me I have to wait.

Told her men kept coming up to my car door that I was in a really bad neighborhood and needed help! NO RESPONSE. I told her that a call was placed at 6:30PM and it was now 2 hours later. 3 1/2 hours later a tow truck came, the driver was mad telling me that there was no excuse why I had to wait 3 1/2 hours.

I was never offered travel insurance, which considering what happened, would have been nice. I understood that the tour company would take Joey's credit card information, but if it wasn't available of course they wouldn’t charge it, but they did. I will loose over $850.00 because of this.

After waiting until 6PM and making several calls to AAA to get a supervisor in the meantime, I was told there was no towing out of Manhattan because the president was in town. Why wasn't I told this information earlier?

In early August (2006), I phoned AAA for assistance because I accidentally drained my car battery when cleaning it. They sent a tow truck to jump start my vehicle. The truck arrived, and blew out the electrical system of my car. As a result, AAA and Nickerson Towing Co. became engaged in a battle over who should pay the damages, and I was left without a vehicle for close to a month.

I also paid $65 for a cab from Hyannis to Brewster when I returned the rental car, and $25 for a bus ticket to Providence. This does not take into consideration all the inconveniences of not having my vehicle when I needed it, or all the time wasted trying to get AAA to follow through on the services that they claim to provide.

If I give AAA my phone number, why didn't they CALL me when the service man said I wasn't there? What's the point of taking my phone number?

Ive paid you $90 and I dont know if I have a Plus membership or a basic membership or any membership at all. According to the invoices youve sent me and what Ive already paid Im supposed to pay $182 for a $76 membership (60+30+46+46=$182) which I dont know is even valid. What will happen if my car breaks down and I call for service? Would you even respond? I dont know what else to do? This was not that difficult a situation to straighten out and yet here we are into November already. When it comes due again, which number is valid? What dates are valid? Please tell me what else Im supposed to do to straighten this out?

I lost $1,508.95 total on the purchase. $1,500 for the card, $8.95 for activation and shipping (the card has not been activated), and $53 for the cost of a AAA Motor Club Membership, so that I could purchase the card on line.

I am not concerned with the time it took. What if I weren't with my wife and what if she was stranded in the middle on nowhere after dark? She would be an easy target for every nut that passed by.