AAA Reviews

I needed to have my car towed 15 miles. I called AAA at 7:00Pm to confirm my location and was told it would be one-hour maybe one and a half for a fleet truck. It is now past the 1 1/2 hour wait, it is HOT, I’m in a bad area of town, no water, dripping wet from sitting in a locked car with windows up as the car wont start, no bathroom, I’m told by a AAA rep that there is a fleet truck in the area and would be to help me in about 30 minutes.

I wait and I wait and I wait, there is no truck so I call AAA back and get a female snob on the telephone telling me I have to wait.

I told her that I had just seen two fleet tow trucks drive by me, one in tow and the other with no car being towed and she tells me that they might not work for AAA, I told her it was odd because on the side of the fleet trucks it said AAA.COM, she never made a commit, at this point someone is banging on my car window, horrible looking man riding a bike asked me if I needed help, he had friends, and he refused to leave me alone.

Told her men kept coming up to my car door that I was in a really bad neighborhood and needed help! NO RESPONSE. I told her that a call was placed at 6:30PM and it was now 2 hours later. 3 1/2 hours later a tow truck came, the driver was mad telling me that there was no excuse why I had to wait 3 1/2 hours.

As an AAA member, we thought the best and safest way to book it was through AAA. We went in and really just wanted the agent, Barbara, to book a hotel and the airfare. She told us about a tour company that could book the hotel, including breakfast, and transportation. We thought it didn't seem like a bad idea so she called the tour company. The company said they did not know, with late notice, if they would be able to book it or not. Since my boyfriend had to get back to work, he gave her his credit card information, thinking it would just mean we wouldn't have to come back to book.

I was never offered travel insurance, which considering what happened, would have been nice. I understood that the tour company would take Joey's credit card information, but if it wasn't available of course they wouldn’t charge it, but they did. I will loose over $850.00 because of this.

At that point, the driver became irate and said "Get out of here ******* and tow that piece of **** car yourself" and left. After calling back AAA at 3:30PM to deal with this and the towing company, I was told that it will be a two hour delay to get another tow truck.

After waiting until 6PM and making several calls to AAA to get a supervisor in the meantime, I was told there was no towing out of Manhattan because the president was in town. Why wasn't I told this information earlier?

In early August (2006), I phoned AAA for assistance because I accidentally drained my car battery when cleaning it. They sent a tow truck to jump start my vehicle. The truck arrived, and blew out the electrical system of my car. As a result, AAA and Nickerson Towing Co. became engaged in a battle over who should pay the damages, and I was left without a vehicle for close to a month.

In the end I'm out $638.77 for the rental car (unless AAA reimburses me this amount).

I also paid $65 for a cab from Hyannis to Brewster when I returned the rental car, and $25 for a bus ticket to Providence. This does not take into consideration all the inconveniences of not having my vehicle when I needed it, or all the time wasted trying to get AAA to follow through on the services that they claim to provide.

I waited over an hour and called AAA back. They said the truck was on the way. I waited another 30 minutes and called back and was asked if I was the person who had a flat tire. I said NO. She said she would check and then she tells me the service truck went to the gas station and no one there needed help so they left. She then said she'd have to put in another call and when I asked how long, she said 2 hours!
I called the towing company myself and the owner Phil said he drove by me twice but didn't stop because AAA said I would be at the gas station! The truck finally arrived after another 1/2 hour. I was sitting there for 3-4 hours, with nothing to drink, eat or a bathroom to use because I didn't want to leave the car and miss them again. In the meantime, my car battery died and my cell phone was on its last legs.

If I give AAA my phone number, why didn't they CALL me when the service man said I wasn't there? What's the point of taking my phone number?

I sent in $60 via credit card (copy invoice enclosed) and later received a new membership card and tossed the old one. Then I started receiving offers to upgrade to the Plus membership and knew something was wrong. I emailed (copies enclosed) and found that not only was this membership only the basic but that they had no record of my Plus membership in your computers. Granted, I had moved but I sent a change of address form in January 2004 but even if the address was wrong, I dont understand why it couldnt have been found under anything else. Not under my name, phone number, DL number, vehicle identification number, nothing and was told the upgrade to Plus would be another $30. I felt this was wrong, I had been a member for years and here I was told I had to pay $90 for a $76 membership. But I wanted the Plus membership so I sent another $30 via credit card (copy invoice enclosed).
Finally I found my old member number. I emailed again and was told that yes I was there but I was listed under Kathleen, not Kate, thats why they couldnt find me. (Im a little peeved at this, obviously they didnt try very hard to find me!) She said she would refund my $14 within two weeks and send a new card with my original membership number. That was June 26th. By September I still had not received the card or the refund. But I did receive a bill for $46 with my old account number on it. At this point I had sent you $90 and still only had a basic membership and a bill for $46 more.
I called on the 24th and spoke to Joanne. She said yes, the old membership was still valid, I had paid too much, I was owed $14 and she would credit my account and send a new card with the original number, and that the new number was erased. It is now the end of October and I still have not received either the membership card or the refund to my credit card. And, to top it all off, on Thursday, October 28th I received another invoice for $46. I called again on October 29th around 2:30 pm and pressed 0 for the operator to get out of your voice mail and it rang and rang but no one ever answered the phone. I am now done with phoning and emailing and talking to people who cant follow up and do what theyve said theyd do.

Ive paid you $90 and I dont know if I have a Plus membership or a basic membership or any membership at all. According to the invoices youve sent me and what Ive already paid Im supposed to pay $182 for a $76 membership (60+30+46+46=$182) which I dont know is even valid. What will happen if my car breaks down and I call for service? Would you even respond? I dont know what else to do? This was not that difficult a situation to straighten out and yet here we are into November already. When it comes due again, which number is valid? What dates are valid? Please tell me what else Im supposed to do to straighten this out?

The agent I spoke to said that the supervisor had to be contacted, but had just stepped out, but that she would call me right back. Nobody called. Three hours later I called again, and was given the same story, and nobody ever called.

I lost $1,508.95 total on the purchase. $1,500 for the card, $8.95 for activation and shipping (the card has not been activated), and $53 for the cost of a AAA Motor Club Membership, so that I could purchase the card on line.

First, my wife had a flat tire while she was alone. She first called AAA and was told that they would get to her within an hour or so. She relayed to them that she had groceries in the vehicle, but was informed that was the best they could do. She then called me, I was about twenty miles away. I left, drove the twenty miles, removed and changed the tire all before the road service arrived. We cancelled the call.
This past weekend, the same vehicle had a transmission failure about 50 miles from home. AAA was informed and told us that they would be to us within the hour. Over an hour passed, we again called and were told they were on their way, another twenty five minutes passed, called again, this time we are told that they are six miles away and would be there momentarily. Yet another twenty minutes pass, as I about to place another call, a tow truck arrives. Not from the company we were told would be there but the driver had the correct information.
He loaded the vehicle on the flatbed; as we climbed into the cab, the driver noticed a puddle of anti-freeze under the truck. The truck blew a hose. Another twenty-five minutes pass. Finally, a truck arrives and we make it home. The driver called in the claim and was informed to mark the time initial call was received to be one hour after the original call was placed. AAA tells me that cannot be. I told them I placed the call from a cell phone and will have a record to prove it. Not that it will do anything.

I am not concerned with the time it took. What if I weren't with my wife and what if she was stranded in the middle on nowhere after dark? She would be an easy target for every nut that passed by.