American Auto Shield Reviews

I called to get the protocol to have my car towed. The rep answered my questions and initiated putting me on the computer. The roadside asst. rep was helpful in finding a timely tow company. Car is at the dealer and I await conclusion of the process.

I was uncertain how I would be treated, I have never had my car serviced for maintenance by anyone I don’t know. I’m lucky enough to have several people that have been in the car culture and have turned their professional experience into a hobby of pride of ownership. It’s rewarding to know that the engine has failed internally and was in no way because of negligence. It’s a pleasure to deal with an honest company.

At this point it seems like each step in the claims process is compartmentalized. Each time I call it seems the process starts all over again. My car failed Friday Feb 4, 2022 and today is Thursday February 10. Still waiting.

I was asked to submit requested documents and given a easy to follow description of what was needed. Reaching the dept I needed was easy, the number was very accessible. I was given prompt return email about my claim.

My first time using CarShield warranty was unpleasant because the a/c repair mechanic said I needed more parts than necessary. A warranty rep had to go to the mechanic shop and determine exactly what parts I needed. Then the part I needed was in California. It took 7 days to fix my a/c and they not authorize a rental.

I received a call from the car warranty representative stating the faulty power seat is a covered issue and that he has coordinated an agreement with the repair company to fund the repair bill. Everything was handled in a manner that allowed me to clearly see I had an advocate in my corner. WOW!!!

You did not get full records showing that I brought the vehicle in first being told it was jumping due to a bent rim and I replaced the rim and all four tires. On drive home vehicle still did the jumping motion. Called dealership. Returned car for correct diagnosis. Did not negligently put car on road. Vehicle has been parked since November 10th. I have been off work for a double knee replacement. Unable to drive. My warranty should cover this as I did nothing wrong.

The representative from Rivertown Ford in Columbus, GA, contacted Car Shield on February 2, 2022, about an issue with the transmission in my Ford F150 and was told that the transmission was not covered. However, I contacted Auto Shield about the denial, and the representative stated no records showed that anyone had called about my vehicle. Nevertheless, the representative was very professional in handling my concerns and documented the reason for my call. He also advised me to contact Car Shield again with the representative from Rivertown Ford.

It takes a while for the insurance adjuster to come out and make a decision on how to fix the problem. Once the decision is made. The problem is solved. The work l had done was easy to fix and the mechanic that worked on my vehicle had it done fast.

I called for road side assistance and it was done without delay, the mechanic had done the check up and I had a claim number within a day. American Auto Shield is a great company to work with and easy to communicate with. I recommend this company to everyone.

This being my first time using American Auto Shield was a great help. I called them up and told them what was going on and they checked my account and told me I was covered. Boy was I happy 'cause I didn’t know how I was going to pay to get my car fixed. Thanks American Auto Shield.

This was my first time submitting a claim for repair. Representative was very professional, patient in answering my questions and did a great job of making sure this claim went through properly. All worked well with my repair shop who also said they had no problems with their interaction with the company.

Let me start with saying that this business: American Auto Shield and it's system company Carshield is a scam, a ponzi scheme, a bait and switch scheme. Any of the customer that is making any type of payments should stop the payments now and ask for their money back. This complaint is about claim #**, 2017 Ford F350 with a gold package from carshield (with a clause included in the payment for personal/business/commercial use).

Car has spent 12 days in shop, still waiting for approval for repairs. Seems repair center and Carshield approvers have issues communicating. I have had to become a middle man for information between them. This is not the way I understood this was suppose to work. This problem needs to be fixed and my car repaired.

I am hoping my Jeep Issues are COVERED by my Extended Warranty! My praises for AAS will be great if that ever happens! Although Customer Service is GREAT I am still waiting for the Repairs to get done! It is no fault of AAS! The Dealer has to take the first step so I guess we will see... EVENTUALLY! I am hoping for the BEST! Thanks to all of the AAS Employees who have been so helpful to me! You're all doing a very good job!

Contacted Customer service and spoke with Laura who provided the most outstanding customer service and she was able in helping, calming and she explained in detail the process of filing a claim. Thank you, Laura.

Very outstanding, dependable, trustworthy, honest business who can have someone get the car fixed in a matter of time. Not take such a long long time to get things done. Thank you. God bless. Have a great day.

I have had a very good experience with this coverage so far and I am impressed with the customer service and professionalism I have encountered while dealing with my truck breaking down. I would highly recommend this to anyone worried about facing a very costly repair in the future.

For the most part this has been a frustrating experience. I have been trying to get a refund for towing services that was denied me on 7/21/2021. I was told by the roadside rep that my account wasn't active, however I confirmed through CarShield that my account was active during that time. And my account has remained active! Yet, I was originally denied my claim twice after resending the documentation at least three times. I was told that since my account was in "back out" status, my claim could not be processed. What I don't understand is why was my claim denied? I was behind two payments towards my account, but my account remained in active status.

Other shop owners and customers please email me your experience with AAS and I will get a class action lawsuit going and get this put on the news! ** American Auto Shield by definition are crooks. I own a auto repair shop in Utah and had settled on an amount that american auto shield would pay and an amount the customer was responsible for. This is the norm as we are a certified Repairpal shop and deal with a minimum of 20 warranty companies on a weekly basis. After completing the work and collecting payment from the customer we submitted for payment from American Auto shield and we noticed the payment was $1,400 less than what they originally agreed to pay out.

The water pump was coming from an Auto Zone place here in Tyler and it has taken 4 days and I still don't have my car, they said I might get it Monday or Tuesday of next week. And then, I am not able to get a rent a car. Wow, some kind of warranty.!!!

To open the sliding door on my Honda Odyssey, you pullout on the handle. When I do that, It seems, at first, to have a motor that tries, but door doesn't open. Instead, it makes a loud cracking sound--holding back or balking--with sharp loud noises. And finally after about the third attempt, the door opens. Then, the phone message was cut off before finally finishing the call. I tried to call back several times but no answer. She had just told me to have my mechanic call back at this number to give the diagnostics: 800-531-1925. Then our conversation was cut off. So the next day I called back to be sure this was reported. And that person was caring and helpful, affirming that my mechanic should call the same number next Wednesday when he does the diagnostics. I am Carol ** at **.

This associate was the first to accurately communicate the standards by which you would determine the acceptability of an auto repair shop. Your initial sales associate wrongly stated it had to be an ASE facility. This led me on a wild goose chase and created delays in getting my vehicle back. I can't give you a fully accurate score on coverage because so far you haven't covered anything, and I stress about whether you will.

My first claim, they turned down and no one could explain why. Since I have 3 cars on this service, I called to cancel all 3. Needless to say the rep appeared so concern that she went out of her way to convince me to reconsider. She was very knowledgeable when answering my questions, which is important especially when explaining things somewhat unknown to the average person who just knows how to drive a car. This rep was great!

It was a wonderful experience and would recommend them to anyone else who has issues with their vehicle. The customer service is so good and resourceful with any questions that I had. They even helped me with dealership problems that I was having.

Engine failure. It’s been a nerve-racking three weeks. Between getting my car towed to the garage And the garage analyzing my engine Engine failure and Is replacing my engine extremely satisfied.

I called in an attempt to ensure that my claim will be covered. I have strong worries that you will make every effort to ultimately deny my claim, based on the experiences of my local Ford dealer. Their concern is based on doing business with you in the past. They say you waste their time with incessant calls and in essence "hide the ball" and use any reason to deny claims. They are very busy and can't waste time on 30 minute calls. I have had to contact other mechanics in an attempt to repair my vehicle and you can't provide me with criteria for determining their eligibility, further wasting time. Your agent was as helpful as she could be.

Engine breakdown engine block. Car Shield has help me through my hard times for last two weeks with the bad Engine keeping me updated with the Procedure and the shop working on the car progress.

Before you can register a vehicle in Utah it has to pass emissions, which it did with flying colors on July 7. On July 29 it was running rough so took it to Larry Miller Jeep in Provo UT. The service rep, Mason **, called me July 1 to report that cylinder #6 is bad. So he called CarShield that same day. Then I called CarShield last Friday July 9th. Mason hasn't heard from you. So I called again today. That's 3 times now...

I took my car to the Infiniti dealer. They found that my radiator was gone and had to be replaced. American Auto Shield didn't want to pay the dealers price for a radiator so they looked for one and took several days to find one and ship it to the dealer. I was without a car for OVER a WEEK due to their policies, and I was NEVER able to talk directly with the adjuster to voice my complaints about how poor their service was. The radiator came in bent. The dealership was able to repair the radiator enough to use it, but now I am worried that the radiator will break sooner than it should since a ben radiator was installed in my vehicle.

They had my car in the repair shop for over a month then they didn't want to pay for the labor for work they order. They also sent a defective part and charged me for the extra time for the rental car. Terrible service. Would not recommend this company to anyone.

When I first got with this company they recommended the $99 a month policy since I had an older vehicle with a lot of miles but I purchased it in great condition. Anyway 3 months in I needed something changed and repaired but they said it wasn’t covered for that particular repair but I was paying the highest price they had recommended. So sadly I discontinued with the company. So just some advice, make sure you know what all is covered before committing.

I paid $4,300 for an aftermarket platinum car warranty for my vehicle. My car broke down yesterday and today I am told by the servicing company American Auto Shield that my claim is inactive because the adjuster wanted my mechanic to spend more time doing more diagnostics after they spent a good portion of the day doing so. American Auto Shield does not pay for diagnostic services. As a matter of fact, American Auto Shield adjuster basically told my mechanic (who has 3 mechanics and together they have 30 years experience) that he did not know what he was talking about. I have read my policy thoroughly and have been denied several benefits listed in that policy, ie. towing, rental, and diagnostic costs (you say it is covered for a covered claim, but American Auto Shield tells me it is not covered). I will never buy another product from you again. I will be sure to leave my honest review of your crooked company anywhere and everywhere possible.

I called American Shields customer service representative, and was so surprised if her professionalism. She was knowledgeable and she took care of my issues in a professional manner. I would definitely recommend them to anyone.

By the time you pay your monthly fee, any deductible, and the list of non-covered items, it's cheaper and wiser to plan ahead and save a little. My quote was outrageous! If you read through the exceptions clause, most common items are not covered.

The engine on my truck (ford diesel, 6.0) failed to start after the engine was warm. The cause was worn oil pump that did not provide engine oil pressure necessary to provide high pressure hydraulic oil to operate the injectors. Upon initial contact with an adjuster my mechanic was told that since the oil pump was in the timing cover it was not covered. **!

Car Shield is not a scam. They have assisted me and took care of my repairs with no issues or delays. My car is a 2012. They are highly very reliable. If you don't have Car Shield you'll be paying huge costs.

They're great.. Once diagnosis was spot on and approved vehicle was fixed in no time. Get you a warranty like mine... The Gold standard. Knew Bavarian vehicles were expensive. Auto Shield saved my life.

They charge a lot of money for not a lot of services to be covered. I think it’s a rip off and they charge $180 a month to not cover. When I call them customer service is shady at best and never answers unless they want a payment.

The first couple of times I spoke with your people, they were idiots, didn't have a clue what I was talking about and rude. The last girl was freaking awesome. You need to educate your employees that don't know what they are doing. This review is for the last interaction.

The service rep was very helpful with informing me about the wide variety of coverage my plan has to offer. Also was great with helping me understand the process of getting a claim started. I will definitely recommend Carshield to family and friends

My experience was great. They handle my claim in a speedy manner by calling the dealership and speaking with the technician about my claim. The technician call me with two hours and inform me that every was take and my repair will be done on tomorrow..

BRITTANY was outstanding today confirming what I need to do to resolve coverage issues I have with an ongoing air conditioner problem in my mom's Hyundai Sonata. I will be pursuing reimbursement for an AC that is not working but was serviced 4/7/21 and is no longer blowing any air. I appreciate her professionalism and patience today explaining things to me and reiterating the diagnostics protocol. I will accomplish everything her and Hanna advised about proper CarShield reimbursement for relevant a/c repair fees paid.

I called about the coverage on my 07 Chevy Silverado to find out if tire pressure censors and brake pads were included in my contract. Unfortunately, they were not, but both young ladies in your customer service department were very professional. They were courteous, patient and went out of way to make certain that I got the answers that I needed. They both did a great job at what I’m sure can be a difficult position when dealing with customers problems and demands. Keep up the good work and tell them Thank You.

My situation was handled quickly and decisively. My representative resolved my cash issue with extreme professionalism and concern. It was painless and was handled swiftly. Great job by team CarShield on my very first encounter. Outstanding in all regards????

If there's was an option to give zero stars, I would. On 3/2/21, my car was diagnosed with needing a transmission. I left the car at the shop and rented a car that day. It took this company until 4/6/21 to approve the repair. The repair facility has the parts to repair the transmission but this company chose to save money and order a used transmission with 55k miles of usage on it, My car has 83k miles. The repair facility's solution is only $700 more but less likely to fail. They also will not give any reimbursement toward the rental I paid $1600 for because their adjuster took 4 weeks to approve the repair. I pay $125 per month for their top tier coverage. Today is 4/20/21 and still do not have my car because the part that they ordered has not been delivered and I'm told that after 4/22/21 I will have to start paying for the rental.

Good Customer Service by Tameasha today. She is very helpful and friendly. I got the $79.99 price and the payment extension until June 11 which will be very helpful! Will it be UPDATED though, on my contract? I just do not want any issues.... Sincerely, Jennifer **.

I was deeply satisfied with the representative who gave me information that I wasn't expecting..Consumer cost saving information. I was completely satisfied with the customer service experience. Thanks yellow.???

Customer service (Alex girl) was very patient, listening to what I had to say, got the Towing Truck, gave me confirmation and phone #, time of arrival. I thought I would never have to use CarShield. I am so glad I had it.

I took my 2008 Nissan Frontier to the dealership in El Paso, Tx, for a maintenance check. They found that the drive train was about to go out. I checked my coverage with CarShield and found out that the drive train was in fact part of the engine which was part of my coverage with carshield. An employee of the dealership and I made the call to carshield to see if they would cover the repairs on my truck. The response did take about 3 days, but was approved and the work was done. The payment to the dealership was quick and I was only responsible for the deductible. I was happy with the overall experience with carshield. Thank you.

I didn’t even know if I would qualify. I was so glad to know that I did. Every one very helpful in all my Unsureness. Lost vehicle in an accident and sure if and when I could come back I would. I already miss them.

American Auto Shield is the most understanding auto warranty there is out there and they are very good at making sure all the damages are repaired and your car is ready to go and you driving in a well protected car and nothing is wrong.

Recently got the extended warranty and it seems to cover most things I need and was very affordable to extend it for 100,000 miles to give me assurance about my vehicle's health and maintenance. I've only used it once and what I needed was included.

My experience was excellent. Spoke to a well informed representative. Wish all representatives were so kind and well informed as she. I would give her 10 stars. Keep her in mind and take good care of her.

Excellent response. The Service Dept. at Bill Carone in Wallace, NC Suggested that they had problem reaching CarShield. I called and was given the direct number for claims. I called the service Dept.at Bill Carone - Wallace, NC and gave them the number and informed them that they need to call and give to Car Shield the Contract number and the repair that needed to be completed they told me it was the Transmission. Car Shield would rent me a vehicle to drive while they make repairs. Thank you Car Shield. Jeralene **.

It's a shame none of the work was covered by this package we bought. After all the hoops we are going to have to jump through in the coming months to find the ultimate problem (burning oil) we may end up paying for everything out-of-pocket anyway - makes us wonder why did we purchase this package????

Prompt service and attentive to my needs in a timely manner. Would recommend them to all friends and family. Asked for an extension and without hesitation was granted my wishes. Fast easy and very friendly customer service.

I was happy with the assistance I received. One thing I was not happy with is that, I guess, I am not eligible for the Platinum Plan and I am not sure why, That Plan will cover more on my vehicle than I have and I wondered why I cant have it or can I.

Lying about dates to get out of replacements that hard working people pay to have a peace of mind knowing their vehicle is protected but then when the vehicle breaks downs will deny claims due to made up dates they say service happened.

The enrollment process was easy, my contact person, Andrew was polite and explained thoroughly the plans applicable to my needs. I didn't receive the emails Andrew sent, but apparently it wasn't because of him. I called back, spoke with Shar and she fixed the problem. She was awesome, diligent, professional. Happy so far!!

I called to see why ** was closed and to see about the return of my payment for this account. I was told my son's vehicle had some modifications done and would not be covered. The car is a 1997 vehicle and some of the modifications were needed, some parts are worn out due to age of the vehicle.

They were very helpful with getting the plan to fix my budget, He took the time to explain everything. He was very respectful. He took the time to listen. Mr. Strling ** was an asset to my application process. Hope all your company workers are as much of an asset to your company. Sincerely Yours Sharlene **.

I have not had a claim but I feel very confident that I will have a great experience if and when it happens. I have had other companies that would not honor their side of the bargain which is rude. My concerns is of shops that want to blame CarShield for lack of payout when the shop is the one that won't honor the customer. So, I hope you guys will direct me to the most reliable shop around when needed.

I'm grateful that I got CarShield. I recently bought a 2013 Kia Soul that operates well. I'm pleased already. I spoke with two representatives who made sure they reviewed everything in my plan with me.

I took my mother's car in for a brake problem and the mechanic said there was an issue with a rattling noise. There were a couple things car shield did not cover but for the most part everything was covered. The dealership had to remove the engine and replace something. Had the car for 2 weeks, covered the cost of rental and repair saved me about $5000.

It has been a good experience using CarShield. We are selling the car. But we will be back. If you own a used car I would recommend Car Shield. It will save you a lot of money if your car breaks down. Thanks again.

I called in last week to verify what I need to do as I no longer have the covered vehicle. The representative explained what I needed to do and the time frame of the situation to be taken care of. Today when I called to follow up the representative told me the situation had been resolved and the check was released today. Overall the experience was great!

I went to dealership to complain about work previously done that is happening again. They wanted to do a diagnostic test but refused to accept CarShield. So I got my vehicle and came home to call CarShield and that's when I spoke to Jeanne who explained the entire process to me.

I like Car Shield. Like ice tea says on the commercial they are good and has very good customer services. Every one that I have talked with was very very nice Angel, Ashley, Michael. D. And today I forgot my friend's name. Any I have claimed her she was very very nice.

Thanks.! Carshield company business owner and staff.! This is a great site Great company of Helpful well Manner People. Who goes every step to making sure you are covered. So Hats off to the staff and business owner their self again Thanks.! GOD Bless.! Marion.!

I called to cancel my policy, representative was very nice and treat me professionally. He answered all my questions and immediately thereafter e-mailed me confirmation of cancellation and information regarding my full refund. What they say at the enrolment, they stand for it, this makes this company trustable and reliable company.

I called and explained I had to cancel and cut my losses on a Scam water damaged car and your customer service people could not have been nicer. I have no issues with CarShield and no service to report but plan to be back when I get out from under this. Thank you.

I have file about 3 claims with this Company and all were denied because the work was not covered. I have been a member for over 2 years. This was a waste of time and money. I'm terminating my membership.

Darren, Sarah and the rest of your Customer Service staff have been extremely helpful, however, when viewing my contract I had to upload it from my Spam account for some reason. Probably my ancient Laptop!!!

I was offered removal of the $100 deductible, which is helpful since I lost my job. Also was given a slight reduction on the cost which I appreciated. The agents were always courteous and helpful. Thank you.

I received a call asking me to get coverage, when I told them I was covered by Car Shield, they told me that was incorrect, I called Car Shield to confirmed that I was still covered, I received information that I was fully covered.

Have been trying to get reimbursed for having my starter replaced has been very an ordeal to say the least. Spoke with a young lady by the name of Ryane who was very friendly and helpful in getting this taking care of. I hope that you will see that she knows that she is personally appreciated for her kindness and assistance in this matter. Thank you.

Carshield has been a blessing to me in getting my vehicle coverage as my original car warranties are about to expire. The Carshield Customer Representatives were courtesy and very helpful in assisting to take care of my car warranty needs. I will recommend Carshield to my family and friends!

Was very helpful, polite, friendly and very professional. She help me to pay on my insurance and asked me if I need anything else. I have already referred someone to this insurance and she has it. Love it too.

The back and forth between repair shop and Auto Shield is going on for almost three months. I have been very patient through all this. No rental for two months. Anyway I hope my car gets to leave soon. I can't wait. The customer service personnel are very nice.

Today was the first time I’ve called in to actually use my coverage, and the representative was so helpful and friendly. So far I’m very happy with Car Shield and will recommend it to others! It’s going to pay for itself today!

My air conditioner would not blow cold air. I believed I had read that my Silver Car Shield account would cover the cost of repairs. Unfortunately it did not cover any AC on Power Train. No problems, I may be having to replace a compressor at my

I had my 2003 GMC Envoy (red) picked up by the towing phone number of the company that you’ll recommend to use though your company on 3/16/2021 by Redford Auto Repair Shop someone that you’ll recommend me to send it to and they haven’t given me a courtesy call to say what was going on with my vehicle. I called them on 3/19/2021 and I was that the Mechanic has to test drive the vehicle to see what was going on. He was going to call me back. I have not gotten a response back as of yet. I need to know what’s going on with my truck.

I had a few questions and customer was very pleasant and patient with me and answering all my issues. The mechanic I took my truck to waiting on line for so long he ended up hanging up and calling me to tell me the truck was not going to be able to be repaired as promised. I call CS and explained, they asked for his number, called him and got him to the department needed, and got back on phone with me letting me know all had been taken care of. Great customer service!!!!

My overall experience was great. I felt more at ease having car shield with my previous car since I didn't have an extended warranty. Getting the issues with my car fixed wasn't a hassle and I'm glad I had CarShield.

Car was always checked and serviced at the Car Dealership that organized from. The A/C compressor gave out. Was just recently out of Warranty. Car dealership did a comprehensive check and diagnosed the problem to cost over $2500.00. With CARSHIELD only $100.00

I was skeptical because of a few issues were not covered in the warranty, but I remained a loyal customer and that loyalty paid off. My alternator needed replacing and it cost alot!! I called CarShield and they came to my rescue. Thank you very much!!!

I called in to verify my account and coverage. I spoke with Kiara, she was great, respectful, polite, know and helpful. I had a horrible experience with another coverage company National Dealer service. They were trying to get me to switch my extended warranty. Kiara got me the info I needed, and help me set up access to my account online and without speaking negative about the other company assure me I was right to stay with your company... I felt so much better after speaking with her today... Thank you Kiara for listening and all the great customer service and support and Thank you Carshield for Kiara. She is a great representation of your company... Now let's hope all is well when I finally use the services.

I am thankful that there is a company that is willing to warranty older automobile's is pass their warranty/mileages. Cost for repairs are very heavy. Thank you for being there for handicap and with no family. God bless you. Linda **.

The rep I spoke with made me feel as though I was bothering her because I asked so many questions. I was trying to get a clear understanding of what I needed to do to file a claim. I decided to call Carshield instead. The rep, Marcus was very helpful.

The alternator/starter done went out in my 2008 Chevy Impala car, my air conditioning (air compressor) went out and my ignition switch stuck so I hope everything will be good after it leaves the mechanics shop. Thanks a lot American shield.

The radio/GPS malfunctioned. I brought the car to the dealership from which I first leased the car. Their diagnostics showed the codes for a radio that needed to be replaced. It took three months of fighting with Auto Shield before they agreed to replace the radio.

I was very satisfied with my whole experience from the purchase to the cancellation. I hated that I had to cancel but my coverage wasn't past the 20 days when I started having issues. I would definitely recommend others to you all and I will pursue another policy if need be.

As a US Army disabled veteran, there are things that I physically cannot do. Due to these restrictions I have to rely on others. CarShield I want to thank you for having an award winning team who are truly cares and displaying a faultless level of teamwork. Excellent Job!

I called and changed my address and the lady that helped me was awesome. Very friendly and upbeat. Congratulated me on my move. I think people could learn from her. I hope you acknowledge her great work. I don't have a order number but my contract number is **.

I had a 2012 Chevy Cruze and had put Carshield on it but it was demolished 3 days later, but because I had car shield they gave me the new contract on my 2018 Chevy Cruze for the same price I had on the other car being a customer again.. I am so happy being a customer again and glad they are still with me.

I had to opt out after signing up because I found out that I had an extra year on my cars warranty package. I had no problem getting my money back from car shield. I found them to be extremely helpful and will return in one year.

I had A fraud alert on my account. My account was temporarily frozen and My card frozen. Your company came up as A new account. My Bank froze that payment to protect me from A possible fraud. As soon as I identified you as not part of the fraud. They realised the freeze. It took me A few days to receive my new card. I was finally able to make A payment. Whew! You just can't make up this stuff. Anyway. ThanK the nice women who helped name through this.

I have a new warranty customer and I’m having issues with the warranty company. My car broke 5 days into the contract and that was 4 weeks ago. My car is still broken and no one has reached out to me.

I called because I needed to update my credit card information because of fraud on my existing card. The agent that assisted me was very kind, knowledgeable and was very kind while assisting me. I couldn't be more pleased.

I contacted CarShield on Tuesday March 9th and was connected to Jordan who answered all of my questions and was very knowledgeable about CarShield's products. I asked him to call me back later in the day as I had to follow up with some other vendors. Jordan called me back and I advised him that I was going to my Chevy Dealer and that I might trade in my Equinox for a new one. I asked him to call me back Wednesday afternoon and he did as requested. That is when I decided to go with CarShield because Jordan did a great job in his review of your product and with is his followup calls as I had requested.

No problems in the short time I have been with CarShield. After evaluation my needs, don't feel I need the policy. Melissa, your representative, very professional and helpful. I requested a confirmation of cancellation--which she indicated she would forward to me via my email. I did not receive, instead I received a survey about my experience. I certainly do not mind completing the survey, but please send confirmation of my cancellation for my files. Thank You William C. **.

We had a blowout on interstate 59 north of Houston, I never had a blowout on my truck before so I could not get the spare down from underneath the pickup. We called y'all and a young man came and helped us. I wish I had his name. He had to drive from Magnolia, TX. Nearly all the tire shops close around noon. It took him about an hour to get there, a lot of traffic on a 2 lane road. He showed me the trick on getting the tire down, and had us on the road in 15 minutes, wish I knew his name or had the order nr. He needs a raise.

Recommend American Auto Shield warranty company but through Carchex warranty co. They are affordable. They allow monthly payments and they will warranty your car even after you’ve owned it for some time. I am so grateful to this company and the woman who answered the phone was so professional and so knowledgeable. She was definitely an asset to your company. Don’t ever let her go!!!!

Auto repair. I had car problems this morning and had my car towed to repair shop. They contacted you and they ordered the parts. My car should be ready tomorrow and I saved a lot of money. Thank you so much.

I spoke with Shelby and she was very pleasant along with helpful. I had some questions after I made my payment and she answered my questions without having to call me back so I felt good that I was getting accurate information! Thank you so much for having employees like her!! Annetta **.

Horrible experience with EMS express towing, waited over 2/ 1 /2 hours & they never showed up after repeated calls, telling me they were on the way. A good Samaritan saw me there waiting for such a long time & asked if they could help. She gave me a jump to start my car I made it to Nissan at 3:25pm. They close at 4pm. Had I gotten there 2 1/2 hours. On a scale from 1 being the lowest & 10 being the highest I rate them a minus zero as the worst company.

The customer service person I spoke with was extremely helpful. He asked a great deal of questions and by doing so he was able to save me a lot of money and I got the very best Car Shield coverage for me.

Very nice experience. My agent Domick I believe that was his name. He knew his product very well and had a nice and easy way of presenting the information to me. This is a new car for me as a present and I now not drive very often.

I haven't had no breakdowns or anything yet on my car and I hope not to but I've had a lot of negative people telling me that tire Co don't pay their bills so all I can do is just wait and see. I think they're pretty honest with me and all I could do is take your word for it. I think they're pretty cool. I talked to the people and they sound like they're all right. Thank you.

I had to cancel my debit card which I didn't realize was the method of payment on my account. I received a call about it and was told that it would be okay for me to pay the bill when my replacement card came in in a few days. Representative was very understanding and pleasant to talk to.

Nick was a great help when I was trying to file a claim. He is very professional and respectful. He made sure he pronounced my name correctly, repeated all my information back to me for accuracy and even went the extra mile and made sure I could put my claim in.

I called to see what I needed to do to have my window fixed. Lady on phone was amazing, walked me through process, told me what to do, when I got to shop. They took care of everything and Carshield took care of bill. Saved me $300.00 right now. Helped a lot. Thanks guys.

I enjoy finding out the details coverage of the vehicle that I could have. The Customer service agent was very informative and courteous with his answers. I appreciated his direct response to questions I ask about coverage.

I had a very positive experience with a person by the name of Christina, from St. Louis, who handled my request. She was very positive, friendly, efficient and super knowledgeable about the contract, and the services available.

Vicky from your Customer service Dept. It was so pleasant speaking with her. She seem to be very knowledgeable. She also advised me that I would be able to get back the service once I get back from my my trip abroad. She explained that all I needed to do was go through the same procedure as I did the first time. I look forward on reconnecting with you when I get back. Thank you in advance.

Very satisfied with the service and customer service and would recommend CarShield to anyone that asked if I had coverage and wanted to know who I had I would definitely recommend CarShield...I feel much better knowing that if something happens to my car that's covered...Thank you very....

Every shop I call doesn't expect CarShield or they only do external work on engine. This is not helping me in my area. Dealership say they can't get paid for the work which leaves the customer liable for bill to receive car.

I told the agent at the time I was unsure about mileage. I guessed 30075. I was sent an email asking for the correct mileage. I checked and reported to customer service over the phone that the correct mileage is 30073.

Carshield's management team is exceptional. They listened to my concerns and rectified the situation for me. They stood behind their commitment, ethics, and corporate mission statement. Thank you and God Bless.

I have not yet had to use Car Shield but it gives me a great relief to know there is a company that will stand by their customers when in a need for service with their vehicle. Thank you in advance.

S/O to Juliette who is a representative from Car Shield who took the time to address my concern and resolved my question when I called yesterday on 2/26/21. I was completely satisfied and she was able to have my monthly payment due date adjusted in order for me to organize my financial obligations to what’s best for me. A friend of mine is in the market of buying a car soon so I’ll definitely will be recommending Car Shield to him. Since I have a decent social media following over 20k views on Snapchat for every story I post I’ll post one today saying whoever doesn’t have car warranty coverage needs to sign up with Car Shield and ask for Juliette. Tell her Earth’s Finest Emcee sent you.???? Thank you Juliette and thanks for the laughter pronouncing my last name!!?? #TruShoutout on Saturdays with DrewB® on #Snapchat???

Recent cold snap caused my car to break down. I am a new member and I wasn't sure if I was qualified yet to file a claim. So she reminded me of the contract details and also cleared up the questions of who I should take my car to. She was very pleasant and made sure I understood without being condescending.

I called on behalf of the dealership (Napleton Dodge Jeep) because they weren't able to contact them. I waited 20 minutes before speaking to the receptionist and I told her that Napleton wanted her to call them so they could set up a time for the inspector to see my SUV. She told me to tell them "they don't call dealerships and they have to wait on the phone like everyone else does."

The woman that assisted me was very kind and very knowledgeable. She made sure that I understood the coverage and grace period. She answered all my questions and was very courteous and kind. Thank you.

I was passed to three reps. The third one took the time and found the answers she needed to help me. She called me back within 10 minutes with everything all settled for me. SHE is a great person to have on your team. Thank you.

The customer service agent was very friendly and very helpful. He did everything that he could to get us everything that we needed. Once I submitted my request for a quote online, I had a phone call back in just a few minutes. I would definitely recommend giving them a call if you are in need of coverage for your vehicle. Unlike others the price will not go up every year as your vehicle ages and so long as you pay your premiums, your vehicle will be covered regardless of age or miles. There are others that don't do that.

I found out that my claimed was denied by calling. I was not informed by the company that the claim had been denied. I requested the denial in writing and was told that I would have to wait two weeks.

My customer service representative whose name was Ayana was PHENOMENAL! She was polite, patient & knowledgeable of her job. She deserves a free breakfast or lunch. This is just how much I was impressed with her customer service skills.

I was told to call back when I have received my new card for payment options. Seeing that I had to cancel the card on file due to inaccurate usage, the card had to be discontinued. Prior to my next payment date, my new card would have been received and updated. Thank you for being understandable.

I received excellent service. They answer the phone very fast. And they do anything that is needed for you. They don't be lump you a caring category. I was very satisfied with the whole process in help me with my needs.

Haven’t had any major car issues since joining, but wanted to compliment the Car Shield customer service phone representatives. Have called them a few times with payment issues of my OWN doing and they were more than willing to help me out! Can’t say enough about their nice attitudes and willingness to make our interactions a pleasant experience. THANKS! Anthony

Your representative, Khristine, was very polite, gave accurate information. Answered all my questions and help me get a cost that is affordable to me, at this time. Having this insurance takes a big concern off my mind. I am retired and live on Social Security... Every cent matters.

I get the idea behind this, but the monthly cost is high, and I believe even higher now. Makes more sense to save this monthly and create a savings fund to put to the cost of the repairs. At $60 a month, I could save that and have almost a $1000 to use in case I need to have something fixed. Considering canceling my other one.

The automated survey that is sent, via email, to all customers after a telephone conversation comes much faster than info I requested and still waiting for. I just wanted to know what is covered under my policy. I am supposed to receive that info via email but haven't yet. I received the survey immediately though.

I've been in the customer service field for over 2 decades, so I highly value good customer service. I spoke with 4-5 different associates from your company, & all were very kind & helpful. Kudos to them all.

My customer service reps that I have dealt with in the company if all been fantastic and have worked quickly to ensure that everything was taken care of. They've all been very kind and had worked with me to see that I was taken care of and treated properly. Thank you for having good people on your staff.

I was amazed with the Customer service. They made me feel like I was a person not a statistic. I was so surprised about the amount of coverage that I was able to receive. I will share this with everyone.

The starter was faulty causing a grinding noise. This was quickly discovered by the good auto tech. They proceeded to get this info to CarShield. The matter was handled efficiently and very courteously.

There was nothing wrong with the service with your company. Actually, for the short amount of time that I had the contract, I never had to use it. The only reason it was cancelled was because I purchased a new vehicle.

Carshield is all that they claim. Customer Service is fantastic. I don't know how carshield does it, but they have a no nonsense approach to getting your vehicle repaired period. Do not even bother with those other companies. I'll recommend Carshield to anyone.

Have my 2004 Avalon with CarShield protection for 4yrs and never needed service yet but you cant be too sure cause when your car breaks down then you know. You are protected. By the best. And you have peace of mind where ever you travel to.

I was requesting roadside assistance, which is why I had wrong dept. He did connect me to the right one in the end. Ps. I can't rate coverage.. I am a pretty new customer. Never had to make a claim before.

Updated on 02/14/2021: Oh wow I hardly know where to begin. I had the unfortunate experience of having my transmission go out in my vehicle. I called American Auto Shield (AAS) and asked where should I take my vehicle for repairs. I was told there is over 3,000 facilities they work with. I can take my car to almost anywhere. Just go to the mechanic of my choice. I had my car towed to the BMW dealership and was told my transmission had went out.

I had no wait time as soon as I pushed number 2 for customer service, Britney came online right away and she spoke very clearly and has a very pleasant voice. She was extremely professional at all times and her voice gave me the warmth that I felt like I was family!

I was very anxious when my car broke down. I have never used your service before. It took me a while to figure out how to call your 24 hour service. After reading the manual and learning the 24 hour number was on my contract I was relieved. I called and the customer service and the rep. was very helpful and kind. She explained how the towing process worked. She called the tow company and they helped me. She was a great person and was very helpful. I feel confident now that my experience was good. Thank you so much.

The representative was absolutely wonderful. Very professional, knowledgeable and courteous. He answered all of my questions and guided me through the website to locate additional information. The experience was truly a good one. Based on this interaction alone I would definitely refer CarShield to friends and family.

Signing up was very easy & easily explained of what Carshield does for you. Called service to ask for another contract to be emailed me because I lost it. Agent was more than helpful. Also needed reminder of when payment would be automatically withdrawn. Information was quickly given without waiting. Agents seem to be very well knowledgeable for the most basic common questions and some other "off-the-wall" questions but agent are very helpful.

The people I talked to spoke clear English, were knowledgeable and fast, which I appreciate. So far so good. What really matters is when I file a claim they are just as helpful. Thanks for asking, Sincerely, Jari

Urgent situation wherein I have no vehicle and I need my vehicle for work. Took vehicle to a dealer, got the bad news, and the dealer is assisting with the CarShield claim. Process suddenly stopped on 2/5/2021 and representative was able to tell me where the delay was.

I'm very pleased with the protection that was offered on my Toyota Camry. The representatives were always available to speak to, they are easy to live with, helped me with getting the repairs done in a convenient manner. Will buy protection for my other vehicles too. Thank you!!

In a situation that I have never been in before, the service man at American Auto Shield knew exactly what I was experiencing and a tow truck arrived at the exact time that was quoted, and took my car to the dealership. Great, dependable service, which seems hard to find in this day and age.

I'm not much for many words. I called to ask questions about my Vehicle Service Plan. All my questions were answered to my satisfaction. I got a very polite person who made me feel like a valued customer. I was impressed with the Customer Service I received.

I called to verify the list of things covered and the rep answered my questions and concerns and let me add additional coverage and to my surprise the premium got cheaper! What a pleasant surprise! I am so happy and now I can wait to purchase a vehicle with all the green new technology! Now I'll be able to do that! Thank You!

The truth is I feel a bit disappointed by the delay, I just have a car and I use it a lot for my children. The agent was very good, very friendly. Maybe they can speed up the claim, it would be great.

I needed to have a furnace replaced. I had a AHS policy. They won't pay. They have every excuse in the book. All I could talk to when I called were overseas ladies who couldn't speak English. I even heard a rooster in the background twice. Total waste of money and worthless company. It cost me $3500 for a new furnace. Money I'll probably never see from my AHS warranty. Something needs to be done about them. It's just not right.

Took my 2013 Ford Escape to Bill Talley Ford to have serviced on January 04, 2021 (oil change). The shop noticed that Torque Converter was broken and needed to be replaced. Due to the Torque Converter breaking it caused metal to go throughout the transmission. This in turn required that other parts of the transmission be fixed and replaced. Car Sheild was called and I was told that American Autio Sheild held my account/claim. I was told to send in my service records for the past year. I faxed all my service records from when I purchased my vehicle until now on January 7, 2021. Ford also faxed two quotes with breakdown of parts of labor. I was told the adjuster had 24 to 48 hours to review everything and I would know something on Monday January 11, 2021.

I took my vehicle to the dealership after it was making engine noise. The dealership informed me the engine was bad (Dec 8, 2020). American Auto Shield authorized the tire down of the vehicle and 12 months of maintenance records and all the oil changes were done well within the recommend period. I provide the documents and after 3 weeks an inspector came looked at the vehicle and said the car had oil slug and the claim was "DENIED".

My GPS and bluetooth would not work on my 2018 F150 pick up truck. Their inspector came to the Ford dealer and told them it would be covered. He wrote a report that said nothing was wrong. They declined my claim. I had pictures that showed the GPS did not work and had a red circle with a line through it. They again declined my claim because I did not have proof of what needed repaired. I paid for repairs and sent them the receipt, and again denied. I made over 15-phone calls and sent numerous pictures and never got back to me.

My automatic car starter was no longer working on my 2016 RAM 1500. I called to find out if it was part of the GOLD coverage for my vehicle. The agent I spoke to was friendly and took the time out to explain the coverage.

Vehicle has been tied up in repair shop for 1.5 weeks and I now will not be able to get it for 2 more days. No one from the company called me to ask if I needed a rental. This is the 2nd time this has happened and it frustrates me. This should not happen to a customer. Please let corporate know so that this is rectified. Let me know as well. Vernon

My call with American Auto Shield was very professional from the beginning of the initial conversation to the end. Explaining how the Warranty works was very thorough and the Agent was very knowledgeable.

Dealer called and was told repair was not covered under warranty. They called me and I told them to complete the repair. I called and was told that the repair was indeed covered and that I should send in the completed repair invoice for reimbursement. I did that and received a call stating that the repair cost would not be reimbursed due to the repair being completed before it was inspected. I explained to the person that the repair was completed based on the incorrect information given to the dealer that the repair was not covered. I feel that I should be reimbursed because of this error.

I have been waiting to hear on the status of my claim for 3 weeks while incurring an exorbitant amount of Car Rental fees. I have spoken to 3 Claims Representatives and yesterday your Claims Rep - Dominique was the only one that provided me the Claims Adjuster's name and contact information which I will try to contact today. Please call me at **.

Kelsey was the person that assisted me. She was very courteous and helpful. As a result of her and her supervisors' evaluation of the circumstances of my claim, I am pleased that I will be awarded a refund of my costs.

I am a new customer. I had questions about the process of using this service. The representative was very helpful in explaining the process. I also appreciate that I did not have to be on hold for a long time before being helped.

I did Leg work. Found the repairs not at $2400 or $2200. Found it for $1600 Yet my build was greater than 50%. Not the $100 deductible as stated. I tried to save American Shield some money. In turn it cost me.

Tried calling many times to get permission to fix my vehicle, took too long and went ahead and paid it myself. Total was $3075.00 When finally getting thru to claims adjuster he told me they could only cover $260.00 for the alternator and not labor. They also fixed my air condition which was not working. This was never mentioned in reimbursement. I had already faxed all the info. needed and now they say I have to refax it again.

Your representatives helped me with an extremely distasteful experience with a dealership I trusted. On Day 1 they lost my car and denied having spoken with the towing company. I finally had to tell them to stop looking for the car, look for a car with a life-sized doll in the back seat. Then after repairs they tried to add a charge of $22 claiming it was the tax not covered by CarShield. After I verified that CarShield covered the tax, they changed their story. I guess it was AutoShield that reviewed all of the claim and charges to sort out the charges presented. The Service Manager then claimed the charge was for shop supplies totaling $17.55, which they rounded up to $20 - no explanation. All along the way your representatives hung with me, going the extra mile to be sure I received the satisfaction I was promised.

They will definitely fight with your mechanic. And I get it. They are trying to get the best deal possible. Well instead of paying $2000. I pay just a 100$ deductible and any other fees not covered by Carshield. Which is fine by me. It’s the mechanics you must worry about. Everybody is trying to get paid.

Hello CarShield,

I was traveling On September 1st of 2020 from Texas to see my mother for her birthday this past week when my car broke down in the middle of nowhere Tennessee. Holladay Tennessee to be exact. I travel cross country by car often to visit my family members. Usually a couple of trips per month. I called American Auto Shield Who I had bought a service contract with back in early June. At first there was a problem finding a service facility within 100 miles that would work with American Auto Shield because of their bad reputation. So after calling around to nearly every service center within reasonable towing range I found A local mom and pop Auto shop in Camden Tennessee called Stettners Auto Repair. So I went through the warranty and had Stettners tow my car to his shop but that is where to everything went down hill with American Auto Shield.

This was a awesome experience!!! Also I would and will tell my friends... Easy steps to follow when signing up and are following a monthly simply payment plan. And I will keep you guys on my list of persons to contact in the future...

As a new member, my first experience was not pleasant. I called first to ask what I needed to do to take my veh. to the shop. I took my veh. to ASE qualified mech. They followed the instructions and were advised by Rich, I had not met the requirements for activation, this was Monday the 14. 1 lost day w/o my Veh. Tues I made a call back to Car Shield, and we agreed I was qualified to use the service. The shop called for authorization number to proceed. Fix #1, I had no problem buying a new battery. Request for fix #2 was not covered. Rear Power Window not working, denied.

My wife's 2016 Chevy Suburban starting acting up this past Saturday evening. Check engine light came on and it was running very rough. We immediately took it to the dealer not far from home. Though they were closed we dropped our keys in the overnight box. Monday morning comes and I receive a call from my dealer, a bad ignition coil was the issue. I let the service manager know I have a contract with American Auto Shield. I have the contract number and claims number to the service department. They called me back 15 mins later saying it’s covered and its paid for!! (Well, minus my deductible!) My wife and I picked up her car by 9am this morning! American Auto Shield, thank you for doing such a great job today for me and my family!

Update: I have the unfortunate experience of having to deal with these people again. I am a service advisor for a dealership. I sat on hold for half an hour before getting though, once I got through the person I was speaking with was EXTREMELY rude and disrespectful. I proceeded to tell him what the problem was and he kept asking for a failure. I REPEATEDLY told him the failure and when that didn't work I asked him if he knew what the part was.

I talk to the service manager and my car's ready to go, just waiting for your approval, just can’t understand why it take this so long to get it done. It seems you have an issue with the dealer repair shop, Is there any way to facilitate this issue? Please!!!

I called to get questions answered about my policy. I received a call back pretty quickly and they gave me all the information that I needed to file a claim if I needed to. As it turned out I didn’t have to.

My car has been sitting in the shop for 3 weeks at the Acura dealer and both the dealer and I have been calling emailing, opening tickets.... etc. Calls are not returned, hung up on or never returned. We had one returned and they promised to call back to finalize the claim, but never did. Opened 2 more tickets and waited on the phone again with no answer after 1 hour. I will be reporting them to BBB and my US Senator. Stay away.

I had to wait quite long time but after reaching the representative person, I could satisfy all of correspondences. Because the pandemic COVID-19, I could not reach to many companies... Thanks again & have a very nice and safe day. Sincerely yours, Miyoko ** P.S. Best regards to your family & office staff.

Poor service. You cannot reach anyone on the phone and if you do the phone were hang up on you or they would have to transfer you some Else is just ongoing bad service. And it takes over two hours for you to reach someone on the phone. Very poor service. With the last young lady that I just spoke with was the best service that I have received.

The representative really worked hard today to ensure that my claim went to the correct office. My vehicle has been in the auto shop since my claim filed on 6/23/2020 and I was given the incorrect email address several times before I reached the representative today. I sent my information 5 times to the email given to me on 7/10/2020 to find out today the person that gave me the email did not spell it out to me correctly. However, the emails I sent did show that it went through so I was unaware they never received my documents oil change.

My vehicle has been at Gunn Nissan in San Antonio since July 23rd, about when you began to have problems. We tried and tried to get my repairs approved, now, I think I might finally get my car fixed.

Just want your monthly payments. In case you need car repair you have to pay out of your pocket. I have Toyota 2017 and got water pump was making some sound and never got paid so I have to pay out of my pocket.

My experience on the phone was most pleasant and my representative was the best like my god and I would definitely recommend this auto warranty to my friends as well as family members. It just seems like you guys & girls have the people's best interest at heart. I am humble...

Repair of my Town & Country. Too long on hold to get auth. My car tied up a tech and bay for 7 hrs. The actual diagnosis took 15 mins and repair took less than 45 mins. The rest of the time was waiting for callbacks and waiting on hold for over 2 hrs.

The reputable transmission shop I took my truck to said that this company is not to be trusted, as he has had to deal with them in the past. My truck was in the shop for like 8 days and I barely heard a word from anyone. I'm the 3rd owner and I do not have all the records via a printed receipt and yet do not dispute that there has never been a transmission fluid change because it was not on the list of recommended maintenance. Also, why ask a guy at a transmission shop for my records and not ask me? And, my shop also said they they will send over a used controller and he doesn't recommend using a used controller, especially in a $60,000 Truck. Not to mention, the hours the shop and I have spent either on hold, or waiting for a call back. The average time to even hear a human voice is 45 mins to an hour.

I purchased my contract on Jan 2019 and on Feb 2019 I had a issue with my vehicle; But being because I had just recently bought the contract I did not do a claim. I handle it on my own. Now a year and a half later I need my warranty for a issue and they have denied my claim because of pre-existing condition;Which when I bought the contract there was no issue. I am a single mother with 2 small kids. My only car, been paying for this warranty one year and half with no claims and they are going to deny me!! I am extremely unsatisfied with this company. Taking my money for a whole year like that and now they won't help me fix my vehicle.

I have waiting over 3 hours just to process one claim. Each time I wait almost an hour to get thru then the process is to transfer the call Adjuster but call auto drops as soon as it transferred, I have just wasted 3 hours of my time on a week day and shop. Did another hour yesterday.

I've been extremely frustrated for almost two weeks with the claims process for my AC, but I was finally able to speak to a supervisor today, Ku, who went above and beyond to resolve my issues. Since the parts have taken almost two weeks to arrive, he authorize the claim using the dealership parts. This meant a lot to me, especially considering this is not normal company policy. Ku was more concerned about my air conditioner being fixed, rather than me waiting a few more days. Thank You!

I was calling Car Shield, not American Auto Shield? Anyway, the representative was nice and answered my question. Even though the salesman told me that my plan would cover "Almost anything that could go wrong would be covered."

Reimbursement for Tow. I appreciated your representative on the phone being helpful and reassuring. She made a very practical suggestion when I told her that I did not expect That I would fax my receipt. She suggested that I take a picture with my cell and send it via email which is how I send documents now. What a relief that I did not have to go to the FedEx and copy and send it. That was great!

I called to get some basic information about my policy and spoke with an exceptional representative. I wish I was better at remembering names but she helped me by locating my policy and answered all my questions with compassion and eagerness. All of my many questions were answered and with one call I feel like I have all I need to be comfortable with moving forward in the claims process. She made sure to connect with me as opposed to just giving me what I called for. This is the kind of interaction that makes me feel like we made a good decision when purchasing this policy. What makes this even more impressive is this level of service and care came from someone I know is busy as it took several minutes of waiting for a call back.

The current system of communication is a "one way phone call and wait to be called back". I suggest you use email so that an adjuster can facilitate the process more quickly and communicate with the shop faster. A shop foreman does not sit at his desk waiting for phone calls. Email would give each side rapid access to any questions/issues.

The customer service rep that I had actually help me and did not just put me off to Automated machine she was very resourceful and she was straight to the point which made it simple for me to understand... I really like that!!!

I spoke with Becky and she is very helpful. I explained what my issue was because a service rep I spoke with last week gave me the wrong information telling me a computer control module for my truck was covered but was informed today it was not. Becky is very helpful with trying to get this issue resolved. Thank you Becky! Also when I spoke with the other service rep last week I felt as though she was trying to rush the call and me off the phone. Kind of like when you have to go to the bathroom real bad but you can't say anything to the customer on the line. I think that could have contributed to a failure in communication although I did ask about four times if this particular part was covered and was told yes every time. I can't remember that's reps name but I think it was Shaneqau or Lakwifa. Something like that. I give Becky 5 stars but the previous service rep gets 0 stars.

Vehicle break down - It was super easy when I called and explained to them about my vehicle. My car was picked up and towed to the repair shop in about an hr after I called. The guys were awesome & very careful with my vehicle and even called me to let me know they had dropped the vehicle off. I love this!

Kudos to Latoya, who exemplifies what customer service really is. My experience for the first time with American Auto Shield, was at first nerve pinching until I spoke with my CSR who was so helpful and immediately erased my concerns.

The experience I’ve with them has been unbelievable and NOOOO stress! And with the things going on today in this world especially the pandemic, and with me being furloughed they’ve showed up and showed out with their service.

This person was very knowledgeable and explained the coverage of terms and conditions. All was well. Some parts are covered and some not. This was clearly stated in the contract. I am being compensated according to what I purchased. Thank you.