American Auto Shield Reviews

I called twice to get a better deal, But they couldn't offer me what I was looking for so After one week of having a contract I send a certified letter to cancel. I called today to confirm that my contract is going to be canceled and now they want me to call with tracking number before they can cancel. I want my refund. I asked to cancel before the 30 days period.

I don't usually leave reviews. However, today I was impressed with how well I was treated - not only because my claim was accepted. The rep, Kevin, was able to let me know the exact coverages of our agreement and was kind enough to call the repair shop and coordinate repairs. The shop owner, who had previously told me "these companies never cover anything..." commented how well he was treated by Kevin and he was impressed with the service supplied. If I could give six stars for the customer service, I would. When I signed up for this service, I was skeptical - now I'm a convert.

I was called to make sure I was the person in the contract or warranty. This representative was very cordial and knowledgeable. The 2nd time, I called this morning and person was also polite and helpful. She understood my concern and informed me very well.

I had a very positive experience with the Customer Service lady I spoke to in the afternoon. She was polite, courteous, articulate, unassuming and a good listener. After explaining to her how shabbily Pep Boys treated she advised me on the steps to take for me to be considered for a refund.

Purchased a warranty with this company. My transmission went out on my truck. They gave me the run around about the repair. $3000.00 transmission, they said that we had to have all of the service records for the truck. That was fine so we pulled the car fax which gave the date and place where the car was service for 95% of the service which was consistent servicing. For the remainder we contacted the repair shops for the invoices to send. When the warranty company received the car fax they said no that they had to have the individual receipts for the work, even though it stated date, time and car dealership of the work.

Even getting American Auto Shield "best" plan I had so many expensive repairs that were not covered at all. They really get you with the many exclusions in the plans. Not sure why these make sense at all.

I've been a customers since January 2020. I PUT A CLAIM IN IN Apri 2020. For my vehicle. So for no issues with the company fulfilling the contract. At this point I would recommend this company to friends and family.

My pickup was in the shop for nearly 6 weeks to replace two parts. This should not have taken over a week to diagnose and complete. My mechanic said that Auto Shield was the hold up since they were the ones providing the parts.

I tried several times by phone and by fax to have this corrected. I was not able to get through several times to a rep or the fax did not go through with the proper mileage.. This mileage need to be corrected it should be 96,000.

Asked about my coverage on my policy and got information needed. The customer service was great, phone numbers I needed were given to be able to talk to the right personnel to get what I needed in a timely manner.

I purchased a warranty from Car Shield, also known as American Auto Shield. My car needed a repair and they refused to cover it. The car needed a new shift assembly part. I had to pay for the repair and pay my monthly plan of $79.99. I talked to the dealer who said that they have lots of problems with Car Shield not paying. He advised me to go with Ford Protection Plan because they would have paid this repair. I wasted my money on a ponzi scheme. Don't get taken. Here's a big clue that they are a ponzi scheme. When you call them, they will tell you the plan is $99 a month. Then I told them that was too much, they said they could do it for $89. Then I said I still couldn't afford it, so the salesman said he could give me a "special" deal for $79 a month and no deductible fee. I should have known then that they were too good to be true. Folks, this company should be closed down!!

I had the privilege to speak with Janice in the customer service department after being transferred four times on three different calls today. She put my mind to rest and made it easy and comfortable to know that there was someone who really cared about the customer. I really appreciate the professionalism and understanding of such a caring individual. You really have a Diamond working in your company that's genuinely concerned for the customer. Thank You so much for having Janice working during these trying and troublesome times!

Water pump went out on car. My mechanic made the call to file the claim for the repair that needed to be taken care of on my car. The agent was courteous in handling the claim with the mechanic and things were taken care of in a very professional manner.

Was very disappointed to learn that after finding a leak in a radiator hose that all hoses were needing replacement for a cost of $3500 including labor. NONE of which is covered under my Gold Shield policy with Car Shield/Auto Shield. Especially disappointed after watching all these wonderful commercials on CNN as how Car Shield protects me against high auto repairs. You would think SOME PORTION would be covered. Very misleading. Not even anything in fine print nor do they specifically specify that hoses aren’t covered (they’re just not included) in the contract.

Tire change. Service was done in a timely manner. Sales associate was very respectable and the courtesy of the tow truck service was great. Would recommend to friends and family. Most awesome service. Love that I didn't have any out-of-pocket expenses. Thank you.

After three weeks and numerous phone calls, without our truck you finally approved to cover turbo. We will wait to see how the next time goes. Had one of your rep hang up on me. If you want further info call **.

Called in because auto shop said reimbursement cost of radiator was not enough. Agent at auto shield said $305.00 was most they would pay. Explained procedures I understand that we don’t want to over pay. Hope I can get my car fixed.

I had an ok experience with them on the first contract. When it came time to renew I did. What was not told to me that the existing contract would be voided and any parts, work, etc would no longer be honored even though they forced me to use their supplier who provided cheaper parts. I just learned today that the parts supplied on their warranty work are no longer honored. Now I am having to replace their substandard parts. I have gone to a reputable Chevy dealership who will now honor the parts for the rest of my ownership. Do not recommend extending your contract with them. Save your money and blood pressure. When this warranty extension expires No more money will be given to them.

After looking around for a while this was the best deal. The personnel was very helpful and courteous. I would recommend this company to all my friends. They were spot on as to what I was looking for.

The company was a better value than the dealership and the only issue I've had so far and the last few years with them was the tow truck division. The drivers are usually trying to get up to $400 a tow and should not be allowed to participate if they are not providing a reasonable service fee.

Motor mounts. The mechanic had hard time getting paid for the labor that he build for. Form after form had to be repeated. When he finally got the payment information he had to get a hold of you again for the name of the company that would be going on the form which held me up longer.

Vickie ** great to talk to. I have been paying $135 a month for a year now on a 03 Mercedes SL500. I have had it 3 times at a shop and have never had anything covered By Car Shield to date. I thought a tow was free the first time I needed but was quoted $85 to tow 10 miles so I had to use my AAA car for free towing. I asked if I needed different type coverage and she is investigating a Aluminum Electronics package since I just spent $3500 for a pre 100k mileage service. I have only driven the car about 600 miles in the last year. I will be driving in the spring and this car has a lot of hydraulics and module control units.

I contacted American Auto Shield in order to discuss reimbursement for a repair bill, that I had paid for. They were extremely polite and gave me the information I needed. Great company to do business with.

Waste of time and money. Bunch of crooks. They denied my claim stating of mileage however there was another warranty company didn't even know I had and reported any type of mileage. I showed American Auto Shield that this was canceled and mileage reported wrong. Then they had me go to Nissan two times to get service documents and invoices. Had my car sit over at auto place for 3 weeks My transmission went out in my 2013 Nissan. Clearly they saw this was not a precondition issue that my transmission went out 3 months after getting their warranty. Bottomline warranty companies suck. They take your money for months once you file a claim they deny you. I hope they go out of business. God don't like ugly....

An exceptionally poor experience. When warranty was purchased I was assured that their policy was widely accepted at repair shops across the nation. Representative stated that I could have the peace of mind knowing that in the event I happened to require repairs all I would have to pay was a $100 deductible for covered repairs. He did mention a lifetime policy cap of $15,000. What he did NOT mention was a clause in the contract that capped the labor rate at $100/hr! There is no repair shop that would work on my car anywhere near that rate. I was told to rest assured that dealerships across the country honored their policy. Well, that's true but only up to the $100 an hour labor rate! Dealers hourly rate is $325! The difference of which is paid out of pocket. Definitely NOT "just $100 deductible". To say that the sales practice is misleading and deceptive is a gross understatement!

Experience was not as anticipated. After negotiating price with the dealership I charged the difference of what you did not cover. I thought all I was going to pay $100 deductible on any covered service. That was not the case here.

Waited 9.52 minutes before Professional Brooke answered. Explained I started new job Jan 2; off days Thursday, Friday, Sunday; don't need rental. After riding 10 yrs on moped/scooter, will not ride 11 miles to work and back; have medical issues and Dr's orders to rest and relax these 2 days. Brook assured me to not wait until next Th/Fri; to drop the car off at repair shop Friday. Brook assured me insurance adjuster will be there sometime Friday.

Absolutely satisfied, I was very please to have a great experience with a representative and not knowing the many problems with my vehicle all of a sudden all hell broke loose but the representative was so professional and so caring and they are going to taking care of my vehicle. Thank you so much.

The plan did not cover the proper replacement receiver dryer for my Audi A4 delaying and adding expense to my repair. My Audi certified repairman explained that the part covered by the plan would void Audi’s warranty if it resulted in a future problem.

My experience was pretty good. Even though the issue I had wasn't covered, they gave me options to save money on my repair. It would have been better to cover, but they didn't leave me in the cold and helped me out. Good company and warranty is worth it.

Auto in the shop. Waiting for my auto to get back on the road with help of American Auto Shield. Try hooking up with American Auto Shield, If I broke down that is covered by the warranty, I recommend them to you.

When my vehicle needed a water pump and a thermostat replacement, only the water pump was covered. When I signed up with Car Shield, I was told I had "bumper to bumper" coverage. The peace of mind I thought I had, is NO longer there!

Purchased Warranty. First time using it for repairs they covered $200. Was left with a $4800 bill. They used every loophole and backroom trick to claim it was not covered. Do not waste your time or money on any of their products.

I have appreciate your clarity regarding our relationship. I have sent to you the information you have requested, in clear written form. That information I sent to you this morning. I am not aware of what other information you need.

When I got my contract from Auto Shield I thought better to have it than not and did not really expect to ever have to use it and within 3 months my Dodge Ram 1500 4x4 had major transmission and rear end problems. Not sure yet what the problem is but when I called Auto Shield they were the most professional group and left me feeling good about my decision to have a contract with them. Everyone should get a contract with them and you will be satisfied believe me.

My debit account had to be changed and I called to affirm that it had taken place, because I had to take my vehicle to the shop because of a check engine light. Once the account was affirmed I got the info to get repair strayed.

Salesman called and talked me into a service policy with CarShield/American Auto Shield is another name that I have just come across. I have had this policy for 8 months at $89 per month direct withdrawn from my bank account. Everything great till I had a break down (2013 Ford F-150 crewcab FX4 Platinum). Had 93000 miles when purchased policy, 100443 miles when breakdown. CV joints, axles, bearing, fuel induction system V-6 engine start / stop fuel problem and few other things. Took it to Ford Dealer service shop for tech and repair, Nothing covered per the ASE service tec was told by Claims from Auto shield (800-856-7884). Just beware/ $2551.37 total deductible. No warranty...

Updated on 12/05/2019: After one month America Auto Shield answer but same. In your policy have customer can't apply for claim. Your worker..did and no inform no service worker from LAMACCHIA HONDA, no me. Just they give us claim Number on 10/9/2019 what we have and I Bring my car to dealer for fix problem. Next Day after service worker all About amount. Claim dept. said, "Sorry claim open in waiting time." I no open, service worker no open. OPEN bad worker (no ask About this to customer) from AMERICA AUTO SHIELD. WHY they refund all my money because better Pay less money or need Pay for fix. I CALL NEVER, NEVER BUSINESS with AMERICA AUTO SHIELD, and AUTO CARSHIED. I can't change my rate. I don't like people have wrong information. Read many review About this Company from 2019. BAD.

I have a Ford f150 with the 5.4 Triton and I have had. Nothing but trouble out of this company. Now it is in the shop with a locked up engine and me being a disabled American veteran and single father of 3 can't afford to get it fixed or to get another car. They knew of these issues and won't fix the engine. All because of a milage discrepancy between them and CARFAX. There is no discrepancy. They just don't want to pay to get car fixed. ** of a company. Don't back.

They sent a bad motor to Amaco where they had me being my car. And now they wont replace the bad motor they sent. This is the worse company ever. And are not worthy to anything they say. And I will not ever work with them again. I paid 28 hundred. Thank you. Joann **

Denial of my valid claim twice despite my dispute letter explicitly stating the valid reasons why AAS should honor their repair agreement. Took my 2003 Acura TL Type S to Acura of Ocean, NJ. Was told transmission is "totally scorched and burned and vehicle is NOT drivable, period" (The service technician's exact words! Cost of transmission $5,000 (for a car I paid $2100 for). Turns out that the vehicle actually only needed trans fluid upon which when put in drove perfectly for 3,320 miles with no CEL! (That's the distance between New York and Los Angeles and then another 500 miles!) Not drivable indeed!

I've been a policyholder for car shield for over 9 months. Two weeks ago I took my car to a Goodyear shop to replace the timing chain that was making all kinds of noise. The shop contact AAS and receive approval to do the job totaling 1421$. During the job the technician discovered the engine motor mounts were destroyed and needed replacement. He called in for approval and was told by the adjuster that he was sending a field person to inspect the car, however he offered to send 45$ motor mounts instead of the OEM that cost 270$ each.

The warranty says only major components are covered, no seals. My rear main seal blew, which is a major component, but was not covered because it has the word "seal" in it. Very sneaky, and unprofessional. I had to call 4 times to reach a supervisor.

They have dragged their feet, and when the engine was replaced, they refused to cover basic items that they called (maintenance items). Yes filters, belts, plugs, and hoses are normally maintenance items, but, why would you replace an engine without replacing those items, just to ensure the old ones didn't cause a future failure? Would you replace a deck and use the old screws?

I decided to go with this company for my extended warranty on my car and at first I couldn't say anything nicer about them. The payments were low every month, like $60.00 per month. There was no long term contract and I could cancel anytime. Maybe 3 months after I did this my transmission went out in my 2007 Nissan Altima. The only bad about the claims process was that it took like 4 weeks, but they honored what they said was covered and sent me a transmission to the transmission specialist which was my choice because it didn't call for much out of my pocket.

I have given up on American Auto Shield and requesting a full refund of my policy. I have a Mercedes C300 which any repair on this vehicle is not cheap. My car was towed into the a Board Certified Mercedes Benz repair facility in January 2019 and the mechanic immediately deemed it was the transmission. AAS claims requested that the mechanic tear down the engine to pinpoint determining factor, it falls under my powertrain warranty which was the purpose of the warranty in the first place. The mechanic informed me it's a very costly process and if AAS determines the issue does not fall under the powertrain warranty then I will be stuck with the costly bill.

I have a Service Contract. My car has experienced a failure of major proportion. It was brought to an Dealership and AAS was contacted. Both myself, and the Service Manager have bent over backwards to get work done. AAS will not deal with me, and have required the dealership to provide additional information, which they have done multiple times. The service manager can not wait 30-60 minutes on hold, although she has done so. Bottom line - No progress or work for 2 months. Legal action is my next step.

If you are reading this, good job on doing your research. If you want to waste money, purchasing a warranty through this company is the best way to do it. I hope you read your contract and have a lawyer ready if anything happens to your expensive asset, you are try to "protect". I have wasted valuable time in my life dealing with this company, and regret even considering them. If you have a claim I hope you a lot hours for being on hold, only to be told you are not as smart as they are, which if you purchased a Warranty from a 1.5 star company then they might be right, they sure got me, for hundreds of dollars, my asset is still, broken. If you read this and still go through with it, take heed on what I said on line 3. I hope you have a better experience. This post will probably be placed at the bottom of the review list. Have a Good Day, and Good Luck.

I recently filed a claim with American Auto Shield for transmission failure. After almost a week of waiting and multiple calls to them for updates I was told my Jeep had a six inch lift and an aftermarket hood therefore my claim was denied. When I took my Jeep to an ASE certified mechanic it certainly didn’t have a 6 in lift and I’m pretty sure they didn’t install one for me without charge. And a hood certainly has everything to do with a transmission failure. Stay away from these crooks.

On July 1, 2019 I took my car to Aamco. It seem to me my transmission was lagging. American Auto Shield went down the next day and confirmed transmission problem. On July 3 Aamco was told to tear it down. On July 8 inspector went back out to look. On July 8 inspector couldn't get his report uploaded. So finally on July 11 the work was approved. American Auto Shield would send transmission. Transmission arrived at Aamco on July 17 UPS truck with no lift gate. Therefore it could not get off truck. So back to UPS freight.

I was contacted by American Auto Shield with regard to purchasing an extended warranty. They continuously harassed me until I agreed to purchase a contract. I received calls from them on three separate occasions and after them confirming and promising me that they would make a one-time deduction from my credit card to start the initial contract. When the first payment was due, this company took it from the credit card that was only authorized to be used once. When I contacted them about this issue I stated I wanted to cancel the contract. They lowered it on three separate occasions and on the third time, they canceled any deductible that I might would have to pay.

I am a service advisor in Iowa. I work with dozens of extended warranty companies, and American ScamShield is the only company I have ever worked with that that requires hours on hold to speak with a human being. I have had this company flat out lie to my customers about their reported findings and what their inspectors have found. They have blatantly lied to multiple customers of mine to try and deny their claims, it has cost me more hours on hold than I can count. Do not ever purchase their warranties, and American Autoshield, do NOT tell me you are sorry about the hold times and offer for me to call you to discuss. For example, they request I remove a leaking air conditioning component so an inspector can verify refrigerant leak. The inspector saw it for two seconds and verified its leaking in the top left corner, can see the dye, and needs replaced.

There is no place in their contract, under parts not covered, do they mention the fact that they do not cover a part that allows you to enter your car in order to operate it. I would think that anyone with any sense at all would know that if you can't get INTO your vehicle to operate it you wouldn't need coverage on everything else they say they do cover.

I took my 2013 Nissan Pathfinder into the dealer for a check engine light on Monday, June 3. The car was shuddering and just driving wonky. I called AAS to let them know I’d be bringing it in, and asked what was the protocol regarding rental car, repairs, etc. I asked if I rented a car on my own, would I be reimbursed because I could not be without one. I knew I had four days acc to my contract. I was told that if the claim was approved, I could be reimbursed. Perfect.

I have a 2012 Cadillac EXT (Truck Model) and it had a problem that need to be covered by the warranty that I purchased. I was referred to a local repair shop that owners the AAS warranty. Took my vehicle there and from that point on this has been a total nightmare. I had taken the vehicle to the local Cadillac dealer and they were very quick to tell me that they won't honor this warranty as you can never get ahold of anybody. Which I am finding out now.

Below are receipts submitted to your company by my mechanic. There seems to be a lot of back and forth on your company’s end and multiple requests for the same info which has also resulted in multiple inspections. This appears to be a strategy to belabor the issue and not move forward with the claim process. Please understand the added inconvenience this is causing me. I do not have access to my car and yet American Shield continues to delay the process. I am intentionally putting this in writing and starting with the records department. Should this method not result in an amicable and customer focused outcome, I will take all necessary next steps.

Updated on 08/08/2019: This company is a complete scam. I've done a review on this company on this site before. In May, when I submitted the review, the company reached out to me privately via this website. They told me they'd have someone contact me personally to go deeper into the matter, and they never did. I have waited 3 months for the company to reach out. This leaves me no other choice but to look into filing a lawsuit against this company, as the incident with my car happened in February. This is ridiculous and I'm very upset I've been scammed out of 4 months of payment with this company as well as $2,800 out of pocket on something the insurance was supposed to cover. I can't believe this. Watch out for this company! They have MANY complaints with the Better Business Bureau as well. WORST COMPANY!!!

Please, Please do not buy a warranty from this company!!!! Absolutely a 100% scam. Had a coolant leak. Brought to my Ford dealership on May 20th 2019. It was my water pump. My service adviser was on hold 3 separate times over 90 minutes. Finally got a rep on the phone. Because the cost was $2400 to repair they needed to send out an adjuster. The adjuster showed up 4 days later on the 24th. Then told my service adviser he needed to send in the adjuster report. Finally got a call back on May 28th. Had no car for 8 days. The jerk on the other line from American Auto Shield very nonchalantly said that the coolant wasn't the correct type so they denied the claim. Which is total BS.

I have a Powertrain extended warranty with American Auto Shield. I was told by the Buick Service Department that I needed a transmission & engine mount on 5/3/19. The service dept tried to contact the company by leaving messages. They never heard back. I found out that their outgoing recording tells you to leave a message for call back, but that doesn't even work!! Clue #1, they don't have a greeting with correct instructions. I had to request that they do a 3 way call with me & the service facility. Fast forward 10 days (10 DAYS!!) - my claim was approved. It took the company 10 days to approve the claim & informed me that the transmission they would use has almost 161,000 miles on it. I am going to let that sink in for a minute. They are putting a transmission with over 160,000 miles in my vehicle! This is a nightmare!

I had an issue with turbocharger. Auto was with car dealership and then I sent it to my mechanic. Both dealership technicians and technicians from my mechanic stated that turbocharger needs to be replaced. Submitted several documents. Called multiple times. Each time given different reasons why turbo not covered. Adjuster looked at auto and stated that it might be turbo charge. I would think that the technicians from BMW would be best to decide that the turbocharger needs to be repaired than a adjuster. Had to pay 2850.00 out of pocket to repair turbo charge. Will file a small claims court in Massachusetts for reimbursement. I also submitted paperwork from BMW stating turbo needs to be replaced. Will let court decide. Be careful.

I purchased this warranty on March 26, 2019 to have peace of mind. Well when it came down to needing a repair they of course find a way to weasel out of paying. My check engine light came on. I took it to get the code read. It was a underboost problem. I took it to Pep Boys May 29, 2019 for diagnostic. Well the mechanic said it was the turbocharger was bad. The warranty sent a adjuster to take photos. Based on photos they said it was the valve that was leaking and therefore would not honor the repairs. Pep Boys would not just install the valve due to the entire turbo is bad, making a whining noise nothing to do with leaking valve. I picked up my car from Pep Boys on May 1, 2019, (and canceled my policy with American Auto Shield on May 1, 2019). (I’m still covered until May 26, 2019 since I paid for this month. I just won’t get billed in June and won’t be covered in June).

I have spoken to this company twice. Once to confirm the issues regarding my truck and once to inform them about maintenance on my vehicle. BOTH times have resulted in insane wait times to actually speak to a person! On top of that, my service rep at the dealership has told me he stayed on hold for almost two hours. To top that off, I’m now STILL waiting for an inspection for my truck...gone on two weeks now! Pretty sure the dealership has way more qualified individuals to “inspect” my truck. God help you if this process does not speed up and get me back in my vehicle.

I have had this warranty for 2 yrs and have nothing but issues. They have terrible rude customer service and their response time to work with shops is truly pathetic. Unless you can afford to be without your vehicle for days or weeks they are pretty much worthless. If at all possible don’t buy one of their plans. It’s not worth pennies let alone thousands of dollars.

I am a service adviser for a dealership and deal with dozens of extended warranty claims a week. In most cases, I spend between 5-20 minutes per phone call to these companies. That is not the case with American Auto Shield. I started a claim three days ago and the timeline is as follows: Day 1, made initial call and spent 35 minutes on hold without ever getting a powertrain adviser. Called back later and was told the wait time was 1 hour, but if I called at the start of business the following day it would be much quicker.

After 3 days trying to find someone in my area that will deal with car warranty companies because of not being able to get their money having to to travel 40 miles away to a facility that they recommended and would work with them the first day. On hold for 1 hour. No callback. Next day 9:00 EST called back to attempt claim. Second day gave me an excuse of not enough info. Went back as instructed. Put on hold. Facility spoke with claims. Was put on hold. Was told they would would be contacted shortly through email.

Bottom line here folks is, I cannot express enough caution in these two companies. It is truly sad that you want the best for you and your family and instead you are hustled and mislead until the day you attempt to make a claim. Then you realize that you have just given the money you work for so tirelessly day in and day out for "This isn't covered." If you're on the fence trying to decide if you want to spend another $140.00 a month, this should give you your answer. I am a true American and not someone that has been paid to write a bad review. This are factual events that I have personally experienced since throwing my money in the trash to these fabricators.

This is the single worst customer service of my lifetime. Literally hours on hold, no callback, 4 days and counting in the shop and these people don't give a hoot. One of the worst companies in America. When a call was actually picked up, the agent was snide and dismissive. I demanded a supervisor and guess what - more hold time. 40 minutes. That person committed to part delivery that day, a day later - no parts. This company should go out of business TODAY!!!! This company clearly has ZERO leadership and exists solely to take your money. And do not let CarShield off the hook, as they contracted with these stooges to process their warranties. Do not subject yourself to the "care less" customer service protocol practiced by this disaster of an operation.

Purchased extended auto warranty for all 3 of my vehicles about 5 months ago. Took one in for repair, not covered, ok but the repair shop said they would not work with this company again due to long wait time to talk with rep. This week took a different car in for A/C service. Compressor clearly covered in my warranty but denied coverage. Spoke to soooo many people, spent over 8 hours on hold in three days while I was supposed to be “on vacation”. The dealership Repairing said they would not sit on hold with this company after the second time they called.

I purchase a new warranty from Carchex near the end of my old warranty. They sold me an American Auto Shield policy. A few months later I scheduled an appointment to get new tires on my car and also check out my driver side window that stopped working. This was Friday, March 22nd 2019. The shop could not reach that warranty company after trying for hours. They tried again Saturday and they were closed. Around mid-day on Monday they finally got hold of American Auto Shield, they told the shop that they would not approve or deny any claims until they spoke with me (which is an usual request). So I spent an hour trying to get through and when I finally did, they had not questions from me. They tried telling me that the shop never called and then sent me to a claims adjuster who opened the claim, gave me a claim #, and said they would call the shop.

I'm not sure what is wrong, but it's not acceptable at all to be on hold for hours and then NO ONE IS RESPONDING, what is the value of having the warranty and you can't use it? I'm a customer for this company from last November and was committed in my payments. I need someone to call me rather to be on hold for hours. My repair shop tried to call as well with no hope for their call to be answered, My Phone number **. My repair facility number (T&K Automotive Specialists): 214-753-8611.

It has been a 3 MONTHS since I have been able to drive my car. The first time I took it in for a check engine light, the garage identified the issue, but it took almost a month to get AAS to approve the repairs. When the Inspector went out to check everything, the Company came back and denied almost half of the repairs and I ended having to pay out of pocket. Then 4 days later the check engine light came back on again and it has been an entire month that the garage has been waiting on getting the repairs approved this time. Every time the garage calls, they are on hold FOREVER and have gotten nowhere. This is the WORST Warranty Company EVER!!! I am now considering purchasing a new vehicle to avoid this nightmare!!! STAY AWAY from these CROOKS!!!

Unprofessional and inconsiderate of people time and needs met! After reading the reviews for this company, I see that they are responding and stating that they are handling these customers concerns! I’m having the same issues in regards to speaking to the right representative! I’ve been trying to speak to someone since 03/25 and today is 03/28! I’m on hold now for 22:00 minutes and was a call back list! What are you doing for your customers in regards to handling your phone ethics?

Updated on 04/12/2019: The warranty plan says three easy steps to make claims. There may be three but they for sure are not easy. After having the warranty for about two years it looks like the only thing is and smooth is paying for the warranty. There are no issues when you are giving them money. After that nothing seems to be easy or smooth. Yea after the repair shop had spent 12 hours on the phone and dealing with these guys over two days I was on my way to pay the bill myself when I told them they had 5 minutes to pay the bill because I was within 5 minutes of being there to pay for it myself. And if I must pay an approved claim because the shop can’t get hold of them then they are useless. You don’t get good ratings by taking customers money good. You get good ratings when it’s time to support your policy.

Updated on 04/09/2019: I sent the company the info they requested again on 3/27/2019, it is actually 4/08/2019 and I have still not heard a word. Just want future customers to understand that. I have been without my vehicle since 3/14/2019, the day I had it towed to my mechanic.

American Auto Shield and its President, Jason Currier, live in a magic auto fantasy land. In this land, customers don't matter. Delivering on the service people pay them for doesn't matter. And, best of all for them, legally binding contracts don't matter so they can do whatever they want! Unfortunately for Jason Currier and American Auto Shield, scamming money from customers under the pretense of providing car warranties and failing to deliver on contractual obligations are illegal activities that have very real consequences.

These people are a TOTAL RIP-OFF! You will be on hold for 2-3 hours just for the Rep to outright deny your claim, or they'll give you the runaround until you throw in the towel. It should be illegal for this company to operate in this manner and nothing is done about it. I'd would be robbed at gunpoint than be robbed by someone who I have entrusted. I will spread the word on social media, report to the BBB and hopefully they are shut down soon.

I’ve experienced all of the same problems as everyone else! It’s really sad that the phone number to purchase the warranty is different from the customer service - claims phone number goes to show! You can get someone on that line right away but try to file a claim or have your automotive shop call them 3 days and 18+ hours later and still nothing! No representative, no callback, multiple disconnects every single time! That’s their scam - to drive innocent people crazy and waste the poor mechanics time! How is this company still operating? This is not okay. I demand a refund. And their warranty prices are not cheap. $200 a month for this! NO THANK YOU. I give them 0 stars. I hope they get shut down!

I wish I had read these reviews before purchase. I have a 2003 Honda Odyssey. I am an older single woman who decided to purchase this warranty for safety reasons. Recently I have tried to start my vehicle only to find the battery has been drained. The last thing I want is to be stranded somewhere alone waiting for help.

I thought at my age that buying this extended warranty from American Auto Shield was a great way to cover my 2004 Honda Elantra. As I read the reviews, I am really scared. I cannot believe I would have to wait more than a day for authorization as my car is ready. This is the third day. The company has no problem taking their money each month as required. Why such horror stories. People have to work, my case I am a older woman living alone. I have to get to my pharmacy for my diabetic supplies.

I just finished my response to the Better Business Bureau to which American Auto Shield lied in multiple statements to which I have corroborating documents to validate. American Auto Shield put me on hold for hours per day for over a month. Their recording directed me to websites that did not exists and stated (Domain For Sale) (I have pictures). One site appears legit but is not interactive, It all goes back to one number for everyone that has you on hold for hours per day - it's an intentional frustration tactic to make people give up and go away. The mechanic could not reach them so I wasted a month+ going through the same delay as thousands of others, after Car Shield subtracted another payment, American Auto Shield denied my claim, they gave the BBB one excuse and put in writing to me (at my demand), another reason.

My car broke down 12/14/18 and it is still in the shop. I have been a victim to these scam artists now for over 3 months. I have had all the same issues as the rest of the reviews here, long hold times, being hung up on (can you really blame phone issues if they last over 2 months?) I was told on 03/06/19 that my inspection showed that mechanical failure and only needed final approval to be paid. Now I find out that they are not paying the claim because it was possible electrical failure. If this was a possibility why is it just now coming up? Seems like they are just trying to wait people out until they have no choice but to authorize the work to be done before they lose their jobs due to transportation issues and then they can say they do not pay for work that was done before they authorized.

Re: Claim# **. I am writing this complaint against American Auto Shield. I believe that they are practicing unfair and deceptive business practices. In 2015 I purchased an extended warranty for my 2011 Mazda CX9. On January 18, 2018 I was driving home it was late at night and raining out. I was less than a mile from my house when I heard a sound of what I believed to be a belt noise. I initially thought it was due to the weather conditions. About 3/4 of a mile later at a set of traffic lights my car stalled and I was able to start the car back up. I did notice that the check engine light came on, but I did not see any other issues. I drove through the intersection and my street was the second street on the right. I pulled into my driveway and shut the car off. I opened the hood and noticed smoke coming out from the engine.

Hello, I am writing you this e-mail due to an issue that has arose with my 2005 GMC 1500 Sierra truck. Approx a month ago on a Sunday my wife and I were leaving our home to go shopping about 3 miles away from our home after stopping at a stop sign my trucks transmission seemed to slip in between second and third gears. I do have a back round with repairing well damn near everything, I immediately pulled over, and repeated moving from a dead stop. Well it did it again so again I pulled over, opened the hood and checked the transmission fluid, which was still pink no burnt smell and filled to the factory "full" level.

My repair shop opened a claim on 2/8/19. 16 days later after dozens of calls with hours long wait times, I gave in to their scheme of authorizing the repair. Hoping to work it out afterward, since they were unreachable during the critical period of over two weeks without the car. Maybe BBB can help. Or based on the other reviews I've read, a class action lawsuit.

Updated on 03/26/2019: My 2008 BMW 335i has been sitting awaiting repair since 3/11/19. They are continuously not answering the phone and I have to file a complaint on this website, and OTHERS, every single time to get them to pick up the phone and get to the next step of my claim As of today, no one is answering AGAIN Now, we need to speak with a claims adjuster to discuss the inspection results from last week. This is unbelievable!!

I've been stranded in Alabama (I live in a different state) for over THREE DAYS and haven't received the least bit of help from anyone within this company. Myself and the repair shop have collectively spent over 10 hours on hold. When we actually got through to someone we were put on hold only for them to HANG UP on us!!! The repair shop knows exactly what they need to do (fix the internal parts of the transmission, which is covered) but they can't proceed without confirmation from the adjuster! I will be stuck here many more days and probably lose my job back home.

It took three days just to arrange a tow. Could never get a person to pick up - unending hold. Once I finally reached a customer service representative, the tow went smoothly. My car has been in the shop for four days now - mechanic cannot get through. On his latest attempt, he was on hold for 59 minutes. At minute 60 he was disconnected. I'm almost a week into a car rental and I'm at a standstill until my mechanic can speak with someone at American Auto Shield. At the time of this writing, I'm currently on hold with them, 23 minutes and counting!

I had some car problems. Took my car in found out that my car engine was about to freeze up and could have caused me injury. I had oil leaking down into parts in my engine. The auto repair shop called Auto Shield, and they denied covering the repairs stating that the parts were routine maintenance and they would not cover it. He told me that they gave him a hard time on the phone. I had called Auto Shield numerous times and I was transferred three times with no one answering or calling me back. I want to let people know that I have been wronged, after I paid them a service fee of 495.00. Watch out. These people will make promises and then avoid and deny you coverage.

I had a very bad experience with this out of this is pure frustration. Called and left on hold for 2 and a half hours then transferred to different departments. Have gotten absolutely nowhere my car has been in the shop two weeks now. I will NEVER recommend this company to anyone, I even turned them into the State insurance commissioner. A waste of time and my hard earned money, I am cancelling my warranty with them they are crooks, buyer beware. DO NOT USE THIS COMPANY.

As soon as the dealer asked me what warranty company I was with he advised me to change. He said their shop is not accepting clients with Carshield/American Auto Shield anymore because they don't cover anything. And my repair shop is a popular respected business. FIRST of all, the repair shop could never reach them so I would attempt to. I literally spent hours on hold for their line to just hang up. When I finally got through they would then move to the next step. I went through all of this for 3 weeks for them to say that it looked like the part had been messed up for a while and they couldn't cover it... I should have listened and if you guys are smart... GO ELSEWHERE!!!

This is the first time putting in a claim on my Ram 3500 and it has already been a terrible experience. I have had to call them twice today the first time waiting on hold for 48 minutes and the second time waiting for 49 minutes. The inspection was done the day prior and everything was already determined by the dealership that needed to be prepared. Now today at the end of the day they decide that they need to look at my suspension for any modifications delaying the process even further. The second call was for the why was this not checked in the first place. All I got was, "Sorry for wasting your time, but can't do anything." Of course, this all holds up my rental car coverage as the claim has yet to be approved. No attempt at all to make it right.

Not being able to get ahold of claims. Not getting work that is in contract done that needs fixed. Dealership not being able to get ahold of claims to get approval for work to be done. Very long hold times or not being answered at all.

Getting anyone to answer the phone is ridiculous. My car has been in the shop for days and I can't start repairs on it because of the claim being delayed. Has anyone had the same experience or something similar?

Purchased a warranty from Carshield/American Auto Shield Dec 2018 covering my 2007 Mercedes Benz CL550 with only 91000 miles on it with a perfect service record documented sent to company - once my transmission had issues took it to MB in Maryland to get it looked at and was diagnosed with transmission issue - Carshield and American Auto Shield told me to send car to their partner company AAMCO to have it broken down and determine the real reason of failure for $900 and they would pay for it as well as damages for transmission based on my service agreement. But since it costs are high was told by Autoshield they are VOIDING my warranty (called from Colorado by kid and yelled "We are voiding warranty" and gave no reason after I sent 3 years service info in with no issues from Mercedes Benz).

The worst customer service. You are wasting your money. When you call you will be placed on hold for 20 minutes then transferred to someone else and placed on hold again then automated system said I would get a call back in 60 minutes. No CALL BACK. Today half the job was approved and I have to pay other half!!!

An auto-repair shop has been unable to reach the claims of the American Auto Shield for 20 days, each time giving up after being on hold for over an hour. It took me multiple attempts and several hours to finally reach the claims. Claim denied on technicality. I immediately canceled this so-called "extended vehicle warranty" after calling the American Auto Shield customer service where I have been subjected to a snide fast-talker that couldn't wait to hang up on me.

I was sold an extended warranty last year through Car Shield - those people were pleasant. I just submitted a claim in January to American Auto Shield. It took 5 weeks and 2 adjusters to look at my vehicle. After spending $995 out of pocket to tear down the transmission and renting a car they finally denied my claim saying it was pre-existing. They never answer the phone. The 2 repair shops and myself sat on hold for hours!!! Sometimes almost 3 hours and were transferred to another rep then getting disconnected.

Here's a new update on the situation. Today I finally heard from Ted **. I had a 55 minute conversation with him about the whole situation. He admitted to the fact that the company screwed up royally. Now that's the right way to get on my good side. We discussed what was being done to fix the problems so other customers won't have the same lousy experience that I did ever again. He appreciated the fact that I was giving them the chance to fix it. I told him I give people and companies enough rope to hang themselves. His response was that they really hung themselves. I told him, "No you didn't. You've stepped up to the plate and are taking responsibility for what happened." That as far as I'm concerned is doing the right thing for the right reasons.

Thanks

As a Small Automotive Maintenance facility this is the Worst Company we have had to deal with. They took the information. Told us to move forward with removal of a transmission even though we told them upfront that we do not rebuild transmissions. We only do direct replacement. They stated since we had it out could we take it apart and verify the failure. We advised that was not within our scope of work and that they were notified about it prior.

My experience with American Auto Shield... Two weeks of purgatory. While my car which was towed to my dealer torn apart and evaluated The service representative began to try to contact American Auto Shield for prior authorization on a covered repair and cannot even speak to anybody still.

I purchased a warranty for my vehicle in August 2018 and had engine problems. Besides being on hold for hours when I had an issue they took my premium for months until I had issues with my vehicle and cancelled my policy. Total crooks and I plan to get an attorney (there's quite a few out there who dealt with this company) to sue them. Beware please.

I recently bought a new Ford F-150 and I wanted to shop for an extended service and breakdown policy. I filled in the on-line information with Car Shield which is apparently the sales force for the American Auto Shield. I got a phone call right away from a person named Matt who then transferred me to another person Val. I told Val what I was looking for and she quoted me a price after a review of what the policy would cover. From that point on, it was pressure, pressure, pressure to buy the coverage now. I was transferred to another person who offered additional discounts if I bought now and warnings of higher policy costs if I bought at a later date.

I am a service adviser for a large independent automotive repair facility, and we deal with many extended warranties, these guys are the worst. I have been on hold now for over 1 hr like everyone else. Never have I dealt with extended warranties that made us wait this long. As a repair facility we do not have all this time to wait, this is very unprofessional. I would advise all potential consumers looking into getting an extended warranty to STAY AWAY FROM THIS COMPANY!!! After reading most of the reviews I would have to say that this company is a scam.

As a Service Manager for a domestic new car dealership neither myself or my Service Consultants have the time in our day to sit on hold for hours while being transferred from person to person to get a claim started. In the past two days I have been on hold all together over four hours and have made no progress getting my customers claim approved. I tried the online claims method, but it appears to be broken, I have tried the callback option but they do not call back. I have dealt with many warranty companies in my career and American Auto Shield tops the list of the worst. After this experience any customer bringing in a vehicle with an American Auto Shield warranty will pay out of pocket for their repair and then they can sit on hold forever to be reimbursed. I am still waiting on hold while I write this review, 1 hour 21 minutes on hold this round.

First of all I want to say I had CarShield 4 months and I haven’t made a claim ever to an insurance company. The customer service people was polite. That is the only reason I’m even giving a 1 star. The dealership was on hold for 2 hours. She then called me to get me to start a claim because they do not have 2 plus hours to wait on the phone. I called Auto Shield to the claims department. I was on hold 3 hours and never got through to anyone! I press 1 for call back but that system doesn’t work. Internet service doesn’t work so therefore it all a scam! Please be aware of this and other car warranty places. This is the worst company I have ever dealt with. I’m filling a complaint with Better Business Bureau!

I’ve made a claim. Sat on the phone on hold over 5 times for over an hour and a half. Finally get through and get told because there’s no service records it’s denied. I haven’t even owned my car a year. 1 oil change I did myself so then they say I can talk to the claims adjusters but they apologize. It’s will have to be on hold another 50 min. After 1 hour and 10 min I get disconnected. LOL. Not to mention they charged me another month when they still haven’t done anything about my claim I did last month.

Over 5 hours on the telephone. No success placing a claim. I have been trying to get my car repaired, and need authorization from American Auto Shield. I am continuously on hold. And their online claim reporting is disabled. I rented a car for one day while my repair were being made. My service provider was not successful in securing approval, they were on hold for over 90 minutes. I am now on day 2 of my rental trying to get someone to approve the repair. Looks like I will need to pay a third day of rental since I am still on hold. This company does not provide the only service it is suppose to - approve repairs provided by their contract.

THIS IS THE WORST COMPANY I HAVE EVER WORKED WITH. I have been put on hold for the better part of a work day. My current call is at one hour and 10 minutes. It's funny because I can tell they took me out of my hold for the manager and put me back into the general hold music again. It's absolutely a SHAM. My contract is paid in full and they refuse to take my call and honor my claim. Also they only correspond via phone or fax. I have not gotten any email from them. Oh and GET THIS... Their VOIP phone service was so messed up yesterday that I was connected to a different company 4 times - So of course I called customer service and she was so shocked she put me on hold to call and got the same reply - Shocker! I encourage you to save yourself from a few gray hairs and do not do business with these scammers!!!... Btw, I'm still on hold.

I have my 2008 GMC Acadia stuck in the shop at the moment. The shop and I were on conference call with American Auto Shield when after 30 minutes, we finally got someone on the line. Only to be transferred to an "adjuster" to review my claim. The wait time? 1 hour and 5 minutes! I tried pressing '1' for their callback service and it didn't even function! Unfortunately, the mechanic from the shop had other customers to service so we had to hang up (understandably so). Now I'm on the line again and approaching another 30 minutes. This is truly unacceptable. You can't even make a claim online! I'll be filing a complaint with the BBB.

Hours on hold to talk to someone then told that the customer can't file a claim - it has to be done by the authorized repair shop. The Ford dealer calls and after 1-1/2 hours on hold finally gets through. After providing all the diagnostic info - the Auto Shield rep states they cannot assign a claim number. Only the adjuster can do that and transfers the call. After holding for another hour and few minutes the dealer finally disconnects. In short, the website has been "down" for online claims, you cannot get through via phone. The 'dealer' option provides no additional access to Auto-Shield. I am disgusted with this company and intend to pursue a refund with my CC company and file a complaint with the BBB. I recommend you stay far away from any business arrangement with this company.

I am quite unhappy with American Auto Shield. I had their coverage for a couple of months, then experienced misfiring while my vehicle was running. This happened in early December... It is now Mid-February and I do not yet have a working vehicle. They have stalled, asked for diagnostics, asked for repeat diagnostics, and dragged their feet through the entire process. If you try to contact the company, long wait times on the phone. If you try to do it online, messages stating that the service is temporarily unavailable. My mechanic has performed the diagnostics that were requested (at MY expense, mind you), and has tried on multiple attempts to get the adjuster on the phone to approve the work.

1/31/19 Wow, after reading several reviews, I'm quite worried about my truck being in the repair shop waiting for an inspection by the adjuster. I, also have been calling for days & yes it's a long wait time, all the transfers and waiting again, sometimes 2 hours, finally after the long wait time you get disconnected, then have to start all over. But, I have to say, whomever I speak with on the phone has been very professional, helpful and apologetic. Today, I finally spoke with an adjuster, he then spoke with the mechanic and advised him someone will be out to inspect the truck in a couple days. I hope & pray that I can update my review with some positive feedback after the inspection.

I have been paying CarShield for 6 months now and the one day I need to utilize my service for my car. My dealer is on hold for 2 hours trying to get a hold of American Auto Shield the company CarShield has my contract thru. After being on hold to let them know the repairs that are needed he is now still on hold with claims - someone contacted me and told me that what I need fixed is not covered. I was like "I have the most expensive coverage and you are telling me it is not covered."

Updated on 02/12/2019: Have this warranty I bought through CarShield for American Auto Shield Car Warranty. My car is in the Toyota Dealers. The Service Manager stayed on hold for 1 hour and 10 mins waiting on phone to make a claim for me yesterday. Finally a lady came to phone. Asked some info about the car then transferred him to another long wait hold number. After another 1 hour he had to hang up to work. I called yesterday and held 1 hour. No one came to answer call from AAS. Please call the Toyota Dealer service department for my car that's in the shop there under your warranty. No one can take 1 or 2 hours to just sit on a phone on hold. People work also. Thank you. I hope you do respond back here.

I am currently on hold still after an hour and ten minutes. I work as an adviser and have worked with tons of other warranty companies. This is obviously a pattern looking at other reviews. The online submission system is also conveniently "down" at this time. Looks like a company that is happy to take your money but dead slow at helping you fix anything. Hope I never have to deal with them again.

Updated on 02/15/2019: DO NOT PURCHASE THIS CONTRACT!!! Their response to my original review does not address the issue. Either this claim was not thoroughly reviewed or there is a deliberate effort to ignore the documentation. AAS’ original response to me was that I was in a grace period for the claim. They completely ignored the original contract date and their original statement that their computer calculates “effective dates” differently than what’s stated in the contract. Additionally, they have ignored the submitted service records which verify that there was no pre-existing damage. BUYER BEWARE!!! AAS DID NOT HONOR THEIR CONTRACT!!!

They sold us a contract that never should have been sold. They took our money knowing that our vehicle was a commercial vehicle which they don't cover. Then when we had a claim for a new engine they denied us based on the bed of our truck which has nothing to do with the power train. Even the dealership would have honor a warranty no matter what bed we had. They sure didn't mind taking our money fraudulently if nothing happen, but don't cover your end of the bargain. They now are directing us back to the company "CarShield" who we originally bought the policy from who then tell us we have deal with American Auto Shield. Now we have to sue.

I can echo the sentiment of customers and service shops that are trying to get a claim processed. I have been on hold for 31 minutes and counting trying just to start a claim. Yea I know you are going to respond about beefing up your staff, blah, blah. And I was going to buy their home warranty but not now. I have called them several times for other customers and have not had a single item covered. Too many loopholes to get them out of paying a claim, always have some lame excuse for not covering an item. 36 minutes now and all operators are still busy. What a joke.

We are a repair shop trying to open a claim. We have been on hold/IGNORE for over 30 min. 2 times on this repair and 3 times on a previous repair last month. HORRIBLE SERVICE!!! Then they act like they are doing you a favor. Please people shop around. There are better companies out there.

Buyer beware!!! This company is the worst company to ever consider getting extended coverage for your vehicle. Have been getting the run around for a first time claim. Company not communicating with dealership and customer. Please open your eyes and don't waste your time and money.

I will never use this company again, don't cover things like hoses which are very expensive to replace on an F-150. Still waiting on my refund. Took me forever to get customer service to cancel. Had to file a complaint with the BBB.

My car is in the shop now for 7 days for simple radiator change and I keep getting the runaround about the radiator and they can't get the part. I have no idea how long this is going to take. Wish I never would have bought this policy.

DO NOT PURCHASE FROM CARCHEX OR AMERICAN AUTO SHIELD. I paid my policy in full a year ago. The first claim was denied because they said it was not approved ahead of the repair being made. A year later, my car needed repairs and I tried for 2 days to get someone on the line. My policy was verified - still active by a representative on the sales press off for their phone number. When I and the shop doing my repairs called to get repairs made we were placed on hold for an extremely long time, it was obvious no one would ever pickup the line. This is my only form of transportation and I missed one day of work and half of the next day until I decided to open a shop credit card, authorize the repairs to be made, and paid for the repairs so I could return to work. I feel this company is a rip off with multiple safeguards to avoid paying ANY claims. DO NOT PURCHASE FROM CARCHEX OR AMERICAN AUTO SHIELD.

Problem description: American Auto Shield, LLC are scammers and they do illegal activity and fraud. Currently I am sitting on the phone on hold for hours with Alonso ** Customer Service Team Lead who says he is the customer service supervisor and refuses to transfer me to major components departments so that I can speak with a technician who is knowledge about engines and can explain further the videos, pictures they received from Southwest Inspections, Inc. (third-party). Someone finally came to the phone and told me they cannot read the contract to me of what I pay for and how to dispute a claim to read for myself because he is not legally authorized to read.

My car has been in the shop for almost 6 weeks and AAS continues to keep asking for additional information from the shop I took my car to. The shop has provided everything along the way. Once they do, they ask for something else, then something else. It is a continuous process of digging and digging for a reason to void the warranty. Each time to no avail. I work in healthcare and deal with insurance companies who constantly look for ways to deny claims in the hope the patient will pay out of pocket. This is exactly what AAS is trying to do.

I purchased their extended warranty (maximum care coverage) for my 2010 Ford Focus 11/06/2014 after my extended warranty (purchased from dealer) expired. I was led to believe that the Maximum Care Coverage policy was QUITE extensive in its coverage! After paying them $2935.00 and having a $100.00 deductible I had a tire pressure sensor fault only to find out that it is NOT covered (nor are ANY electronic components, INCLUDING the main computer)!!! I am left believing that I have purchased a VIRTUALLY USELESS warranty!! Apparently ONLY MECHANICAL failures are covered!! SEALS are NOT covered unless they must be replaced in conjunction with the coinciding mechanical failure repair. In other words if your valve cover gasket is leaking it is NOT covered!! It won't even cover my dead battery!!

Updated on 12/09/2018: Well they contacted me after I complained about the two month wait, now they say that they will return my money because my mileage was incorrect. I ask them to clarify what they mean by mileage and they would not clarify what they meant just that they were canceling my policy and all my cash payments would be returned. This company has caused me to spend over $1,400 in tearing down the engine to where they could have it inspected. After sending me through over several hoops and causing me to spend money, they say it should have been noticed by their people a long time ago and this would have not happened. But that don't help me. They make me spend money trying to figure out whether it was covered by them. I've recorded every conversation since I thought I was getting the runaround.

Purchased warranty product 2 times. They paid their claims but I found the claims process difficult with stall practices, overall slow to get auto fixed. Check language of policy coverage items carefully.

I have been a customer for well over a year. I purchased their powertrain plus warranty which states that my AC compressor was covered. When I took my 2006 Dodge Ram to my preferred repair facility, they called AAS to report leakage coming from the front of the compressor. The adjuster from AAS told the service advisor that gaskets and seals were not covered thus immediately denied the claim. My technician called me to give me the news, but was troubled to hear that the adjuster assumed that the cause of the leak were seals because the compressor would have needed to be taken apart to make that determination (which the technician didn’t do).

I was accepted and given a great deal on an extended warranty for my car. This completely made my day. I am going to recommend them to my friends and family. I don't have anxiety planning a trip to visit a friend of mine who lives 5 hours away from me.

During my first contract I had nothing but the best service. Any time there was a problem with my Cadillac I took it to the dealer. American Auto Shield always approved the service and I only had to pay my copayment. My car had to go in for service repair several times. No questions never asked. They worked with the Cadillac dealership on making the repairs. If the service wasn't great I wouldn't have renewed. Thanks to American Auto Shield.

After receiving and reviewing my contract, I've found that it covers basically nothing. They have given themselves numerous ways to deny any claim. For example: If your car has ever had a factory recall, (whether you owned the vehicle at that time or not) and it wasn't taken in and fixed, they can get out of paying for any repairs. This is a very dishonest company, stealing money from hard-working people.

I have had an extended warranty plan with American Auto Shield for 5 years, my agent was great with explaining every detail to me and happy to answer any questions I might have. More than anything is that everything was exactly what he told me it would be. Therefore I had no surprises! Also, not every dealership welcomes the idea of an extended warranty. In fact, in my experience, they hate that you have one and try to give you a hard time, but the folks at American Auto Shield have been very helpful with stepping in and assisting if and when I needed them to. So now that I have the option to renew my contract, I'm happy to do so because they have saved me over $2000 in out of pocket expense and have been nothing but patient, friendly and professional. Yes, the plans can be expensive in the long run but definitely worth it! I highly recommend them.

It felt like it was going to be a good choice but I also had that doubt so when I called to cancel my subscription I was given the runaround put on hold and ultimately talked into keeping my membership for at least 30 days. On the 30th day I called to cancel. But then was told that my 30 day trial was over and was charged full price! And had a balance left owing! Spoke to several different people and was Never able to speak with Jake ** again! He who sold me this package and reassured me that I could contact him at any time! That never happened! Now to get my refund of what they already charged, I must send in a cancellation letter, so that my car will no longer be charged and that my refund will be put back on it as I was told by the 55th & last person I spoke to. This place is a Scam! Beware! And get ready for the runaround and by speaking to the original person that you spoke with again.

I was concerned at first due to the fact that I felt like I might be getting the runaround. This was not the case. They handled my claim as promised and followed through with me in a timely manner. It was a serious issue and a large claim. They paid it and even covered things I wasn’t sure they would without hassle. I originally gave them a two star but want to upgrade it to a five. Thank you Auto Shield.

I purchased an extended warranty for my BMW M5 following a very expensive repair I had to do on the transmission. 4 months after getting the warranty I experienced a catastrophic engine failure (rod bearings toast). So then the claim process began. To summarize: It took FOUR weeks for them to get an answer and ultimately they denied my claim due to a transmission clutch upgrade that was installed rather than putting in a stock BMW clutch kit that could just fail again, The follow up during the claim process was horrible, I always had to call or the shop call to check in... then spend 30 mins to an hour plus on the phone tossing from person to person just to get nowhere. I’m so furious that they denied my claim over something totally unrelated to the issue at hand. Buyer beware!!! Do NOT buy this warranty.

I was completely happy with American Auto Shield. The A/C quit all together. I called American Auto Shield and they gave me a case number. I brought my car to Philpott Toyota. They found several problems. Phillpot called American Auto Shield. An inspector came and agreed with the findings. My car was fixed and I was totally happy with the repairs on my car. I thank you. I have already told my friends how happy I am with my American Auto Shield. Thank you very much!

After verifying I had a claim started I was told they didn't have the service records we sent so I checked and I called again with the fax report to prove they had been received that morning. I was on hold for 35 minutes and that is when I got concerned, after another 10 minutes they said they checked and just received them. Now they need to have the head pulled and send someone to inspect it. I felt like I was getting the run around so about that time I got nervous and started reading these reviews. I notice all of American Shield responses take no responsibility for what is sold and they repeatedly say basically is that we did tell you that was covered or sell you the plan. Seems like all the replies say the same thing but don't resolve anything. They just wish you the best of luck and thank you. I hope I can come back with good news. I just feel like they look for anything not to honor your problem.

I took my car to BMW and was told that my vehicle was in need of a radiator replacement, hose that is a part of the radiator and 2 additional parts replaced. The 2 additional parts weren’t covered. Fine, no problem however, the radiator is covered but the hose is not covered. Correction, a BMW hose is not covered but an off brand is covered. Fine. The American Shield personnel told BMW to have me call and confirm that I would accept the off-market hose. I told him that’s fine, then BMW went on to say that the radiator was approved and that it would be shipped from autozone that same day, actually, it was Friday, September 14, 2018. They don’t provide rental cars, they supposedly reimburse you.

Very happy with knowledge & courtesy of 3 customer service reps so far. Very happy with service provided & value for my monthly payment. Not happy about length of time on phone to get things cleared. Mechanic was so frustrated that he won't call again, so I have to find a new repair shop.

Just called and filed a claim after I have been out of town for work... and told I will not receive an AC repair because I was pre-existing... which is untrue. I’m driving in 90 degree weather and need a solution... I’m a single father and don’t want my young 4 year old in a hot car. Please let me know other options besides no.

The folks I did talk with, were very nice and knew what they were talking about. I like that. Some places you call and get shuffled to four or five different place before you get to whom you need to talk to. By that time you forget what you called about.

Tried to cancel my contract within the 30 day period, was informed I had to do that in writing within 8 days including the weekend, if not received in that time frame no refund, I was canceling due the fact they misrepresented the service, I have a 2002 Chevy Impala with 70,000 miles and is in as new condition worth around 4000-5000, when I received my contract in the mail and reading through it, it stated they would only cover the amount of repair up to the trade in amount the blue book states, which in my case was 1650.00 and going down every year (I had a 4yr+ 66,000 more miles of coverage) for a total cost of 2993.00 so I called them and they said, "No. That wasn't correct" that everything was cover in the premium plan I had, but I reading the fine print I honestly don't believe them.

I received a scary official looking, disturbing letter with a bold 72pt large font warning stating that my vehicle warranty was about to expire and urged me to call immediately. Although I told the person multiple times that I did not want the insurance, he would not stop insisting and would not let me off the phone until his sale was made. I called to cancel shortly in April 2014 after receiving their materials, but as I called, the representative would not honor my cancellation, making it difficult for me to cancel, conned with scare tactics into forcefully keeping the insurance that I did not want or need. I was in communication with Mr. Doug ** who seemed less than interested by the UDAAP violation I presented to him, or to resolve the company scam.

Repair Jeep Gr Cherokee 2005 - First time use of policy. Was just told I needed someone from CARCHEX to look at the car before work was ok'd. No one told me they need to see it first when I called. After paying for plan want to use it. I was told to get a bid and we did from the Jeep dealer. This car is in good condition and I want to drive it for many years now that I am retired. Hopeful this will come to a good conclusion.

My Ford Fusion died at a turn lane on busy highway where speed limit is 65 mph. Just had vehicle inspection done 2 months prior. This car sends me health reports. I waited off highway and tried starting it 2 more times. It started and I got off highway. Ford mechanic says internal water pump broke and ruined the engine. It sends coolant into engine and broken parts. American Auto Shield says I'm negligent in driving my car after it died, to get off highway where I waited for tow truck. I should of stayed on highway, obstructing traffic I guess.

This is the third time I have tried to use this policy only to find that the required work is not covered. \The representative was courteous and efficient. She reviewed the coverage with me. This policy only covers the BIG stuff. My fault for not reading carefully. This is expensive coverage for powertrain only. There are many restrictions. Let the buyer beware. Read it carefully.

I was very concerned about the cost to repair my car and really did not know what to do. She was patient kind and very knowledgeable. I really appreciated her. This is my very first experience with your company and I must say, first impression have made me a believer in you. Her name was Eawwma, not sure of spelling,

Use American Auto Shield for both our cars. Made repair claims on my wife's car and had no problems with the payment settlements. So far value for peace on mind as we do drive far afield on vacations.

My vehicle had NO oil pressure and also needed a new radiator. They sent out a person to inspect the car at my mechanic. This was 2 weeks ago and I and my mechanic have been going back and forth with them and they just string you along!! I was told yesterday with my mechanic on a 3 way phone call that someone would get back to me today by 12 noon! Guess what. NO CALL!!! No resolution! I fought with them on the phone tonight to no avail. They lied about several things and put words in your mouth that you never said!!! I WOULD NEVER BUY ANOTHER CAR WARRANTY! My mechanic said that they are a waste of money. I also had to rent a car for the past 2 weeks which as we all know is not cheap, cost me over $400!! I am done with this company!! I wish I would have known this sooner! Anybody who gives them a good rating is crazy!! PEOPLE BEWARE! I see now that there are tons of complaints with this company and I see why!

Great customer service, speedy service. I will recommend American Auto Shield to everyone. This was my 1st time using the coverage and I didn't understand. The rep took the time to explain. Very helpful.

The dealership submitted claim to AAS ADMINISTRATOR on Wednesday, July 11th, 2018 that the 1994 Oldsmobile Cutlass Supreme S a/c compressor and component parts needed to be replaced due to clutch assembly and housing breakdown. Serpentine Belt sustained fray damage to belt edging. Keith had the auto at dealership, Thursday, July 5th, 2018 for a/c service due to hot air blowing and also noted the fan belt began to fray from outer edges to center, too! But, back to dealers, 6 days later, Wednesday, July 11th, 2018... diagnosed a/c compressor failure, Serpentine Belt frayed from damaged a/c compressor.

Well first claim was denied because I was 54 miles away from the 1,000 initial miles. Second claim denied because they said I only have a powertrain warranty. When I called to buy contract I asked for the top of the line one that covers everything. Cost me almost $4 grand. Now I am way over 2,000 miles and my engine valve cover gasket is leaking engine oil. They tell me it's not covered part. My seal on my windshield wiper pump is leaking, they said it's not covered. My computerized tire monitoring system is failing on my BMW 335i, they said it's not covered. I will be canceling my contract as soon as I can and contacting my attorney about the hidden red tape and false claims when you purchase something online or over the phone but get a contract in the mail that's totally opposite. Very dissatisfied.

I was impressed by this new car services that help reduce the high cost of repairs, provides ease of mind knowing the company will take care of the issues (i,e, claims, repairs, etc), doing the works for us at a reduced or discounted rate.

My experience was an absolute nightmare, and as of this date, I still haven't had a final review or response from AAS. Every time I have followed up to have the claim reviewed, I was passed from one person to another. The car sat on the rack at a reputable repair shop for over a week, and even when the adjuster came and reviewed the needed repairs, he agreed it was a valid claim and recommended the repairs be covered. Even after the adjuster's report, we were told it needed to go under further review... Two days into the claim process, I have a message saved on my phone from an AAS representative, which said the claim was going to be covered. I've told every representative I've spoken to about the initial message, but to date, it's fallen on deaf ears.

AAS has done nothing but give me trouble, headaches, problems, and complications when it came to covering my Volvo C30. In total, they have covered less than 10% of what they told me was going to be coverable, but apparently I missed the 3-point font on the "contract" that everything was actually not covered -- very clever.

I had a breakdown on the weekend. My coolant fan broke apart and the parts cut my radiator. I took it to a major service center and had to give them permission to fix the car as no one was available because of it being a weekend. I called on Monday morning to file claim and was told the fan that caused damage to radiator was not covered so the radiator was not covered either. My entire bill was 14443.17. The entire claim was denied and was not negotiated, sorry. This company has loopholes and other than taking your money they stand behind nothing. I suggest you get out of your contract as soon as possible. To get out of the contract and receive a prorated refund takes another act of Congress. I am very very dissatisfied and hope to save someone else my misery.

Went from Leonard to Jacquline, to Payton who gave me the runaround. I requested that the contract be canceled on April 3rd. "O dear. Your car motor will blow up then what will you do?" I told her I wanted to cancel now and I am in a hurry. "I can call you back," Payton said. "No cancel it now." "What if the motor blows up?" "I will handle it". I told her it is within the time period and she still played this game of what if the motor blows up? Why do you want to cancel she said? "Because I have seen so many bad reviews right here on Consumer Affairs." Where did you see these reviews? We are a good company and cannot understand why you want to cancel. Tell me why you want to cancel."

If I could give them less than 1 star I would! At least they are consistent with two things, collecting money & "the run around". My truck has been in the shop for 23 days & they still have not authorized the repairs. Today I tried to have them conference my shop & I to review the amount they were authorizing but the adjuster. Barry told me he wasn't going to waste 15-20 minutes waiting for his supervisor to issue a payment code. Every time I call I get a different story than what is being told to my shop. My policy did not come until after they collected my initial payment, had it come earlier I would have never signed up.

I purchased the gold warranty package for my 2008 BMW. The adjuster finds parts online from Autozone so you don't get OEM parts unless you pay the difference. Who can afford to pay the difference when you're paying them monthly. My car needed a water pump and thermostat. They tell you to find a shop that allows you to send in your own parts. WOW so they can send them from Autozone.

I am not alone in this fight for some type of justice with this company. The response to the bad reviews all sound the same. "Contact us directly," but when you do contact them they will give you the runaround & say "Did you read the contract?" Their contract arrives AFTER they take your money, & you don't realize that they never intend on paying for your repairs until you try to make your first claim. My F350 was at the Ford dealership & needed $4,000 in repairs. This company only agreed to pay $150.00. With the GOLD package that I was told would cover ALL repairs. Then, they would not accept Ford's parts. So, in order for me to receive the $150 I would have to find a shop that would accept the cheap parts their adjuster found online.

Well over a week now, run around after run around from CarChex would sold the POS warranty and American Auto Shield. I'd call the folks at AAS morons, but they'd probably consider it a compliment. I was lied to from day one via Nikki at CarChex saying my Mercedes could have OEM parts put back on the car - which is the ONLY reason I bought the 5500.00 warranty. Now I find out via AAS only aftermarket, and they only go by 1 book for repair hours. They are offering me 1/2 of what it costs to repair my car - a front right drive axle. But the worst overall issue... I either pay the 1500.00 difference or take it to another shop... here's the kicker, they won't tell me ANY shop in town that can do the work, will accept their warranty payment, also accept the warranty company mailing the parts to the repair shop, and then use the same repair guide for the hours.

I recently became a customer American Auto Shield through CarShield. A few days ago I was going down the road in the speed bump scrape the bottom of my car. Oil pouring out profusely. I contacted the claims department for American Auto Shield. They told me to find a qualified auto repair shop. I even told them the situation about the bottom of my car being scraped by a speed hump. The representative told me they'll be no problem just find a qualified auto repair dealer. I contacted the dealer and call the administrator which is American Auto Shield and told them the situation cause I was trying to get roadside assistance. Representative I was excluded from my policy because I had a collision.

Time consuming, Labor intensive, unfair. Deny paying for items. Require dealership to completely disassemble and then wait 48 hours. Dealerships cannot do this easily if the car cannot be moved after disassembly. Also, you must wait at dealership for an additional hour after you sign all paperwork to confirm payment. Absolutely terrible customer service and they knowingly lie to the dealership and the customer. Do not waste your money. Terrible company.

Never had to use a warranty on any of cars, this has got to be the worse experience in my life these guys. My car has be at the dealer Tallahassee Dodge Chrysler Jeep since January 25 and I have talk to several customer rep. The first I talk to was really nice Ms. ** who took my info down and told what I need to do along with my claim number.

BEWARE of this company, they will do anything not to pay a claim. We paid almost $4000 for this policy, have never made a claim (even though some repairs we have done would have been covered but we needed them done ASAP so we paid out of pocket). Carsure (who sold this policy to us on behalf of AAS) did not disclose all pertinent information regarding this policy and contract terms, nor did we even see a contract. They led us to believe this warranty was through Ford. Many things were said just to make the sale. Now we are trying to make a claim for the first time as our truck sits at a shop in pieces for weeks, and American Auto Shield refuses to pay.

Salesman claimed everything was covered in engine and trans. 18 months later engine fails. I supply 3 years proof of oil changes. I am renting a car for 2 weeks waiting for them. Then they look at pictures and deny claim. Contamination in my engine from oil. Over $3000 to fix and they are covering zero. Runaround on the phone. Will be filing a claim in small claims court as this is everything that people claim is an extended insurance scam. Businesses like this should be shut down for taking advantage of people.

My truck is at the dealership, teardown took forever, they ended up removing my engine take it all apart. Then I had to wait for inspection. That was done, had to wait more. Then claim was accepted and processed. My new engine was on the way. Well the vendor says the carrier delivered it… dealer has no engine, when the carrier was asked to produce a receipt, all it has is squiggly lines, unreadable, no name. So there is no engine. They said they would email the engine vendor… email?? Why not just pick up the phone and call them?? I asked what happens if this engine is not found? Answer… “I don't know… it's never happened before.”