American Auto Shield Reviews

No problems as long as you follow their rules. They paid our Ford dealership promptly. They also refunded some $ to us when one of our vehicles was wrecked. We had 2 with them and if we need I will not hesitate to buy again. Read your policy and follow instructions to call them before work is done.

I had a 100,000 mile warranty on my vehicle. I like the car and I plan on keeping it for another 100,000 miles, so I decided to get another warranty. The Mercedes dealer deals with American Auto Shield and files the claims with them. I had a claim that I had two things on it. One was covered and the other wasn't. That's the way it went and it was fine.

Repairs were needed due to a long trip ahead and struts needed replacing. I was told that someone had to inspect them before they authorized the repair and it would be three days before someone would be available. I was to leave in three days and had to pay for the work myself because I could not take the chance of having a breakdown on the weekend on the road.

The regular warranty for the car was up, so I got an extended warranty with American Auto Shield. I submitted a claim for the power hatch motor and they said it wasn’t covered. I was disappointed and I traded it in because there might be other things that are not covered. It’s hard to tell. There are all these electrical things that it covered and for some reason that piece wasn’t. I would not recommend extended warranties in general because with my experience, they are not what they crack up to be.

I bought a used car and I wanted to make sure to have a warranty on. And so, I decided to get a vehicle service contract with American Auto Shield. However, something happened and I lost my card. So, I called American Auto Shield and told them to send me a new card. They told me they couldn't send me one but they sent me a package letter instead. I didn't understand that. Nevertheless, the service contract has been helpful.

My warranty was about to run out and I saw the commercial on TV so I acquired American Auto Shield. I’ve used it several times but they didn’t pay everything that they said they would pay. They say bumper to bumper, but that’s not the case. Then it takes too long to approve the work that they are trying to do. They notified me the next day and tell them what’s all wrong with the car. But then they don’t agree with that. They shop around to see if they could get it done cheaper. They said you can use any auto service you want. But if you don’t change it to another service that’ll do it cheaper, then you got to pay out of pocket. I don’t think that’s fair.

My experience has been excellent. Customer service is polite and caring and personal. Spend necessary time to listen to your issues. Approval takes only a few minutes for covered repairs. The company strives to be the best. In opinion, they are. American Auto Shield - keep it up!

American Auto Shield is a nice coverage to have if you plan on keeping your vehicle for a long extended time over the years. It help saves on expensive auto out of pocket funds. Just don't like that they use manufacture parts.

One of the most horrible and frustrating experiences I've ever been through in dealing with a warranty company. The customer service was horrible, as well as the way the claim (Transmission failure on Yukon Denali) was handled with my GM dealership. I will discourage ANYONE from ever purchasing a warranty from this company. As a result as well, my GM dealership had such a horrible experience, that they will now refuse work from any customer who comes to them with this warranty. The adjuster over the phone accused me of maliciously damaging my vehicle and was most difficult to deal with.

I have only used the warranty once. So far I have not be impressed. Owning a Porsche, I wanted Porsche replacement part in lieu of aftermarket parts. This warranty only covered about half the cost of repairs. Would not recommend!

My service contract on my vehicle expired and I needed one which I got from American Auto Shield. The dealer submitted a claim for me. My transmission was broken down and then Auto Shield sent somebody out to look at it. Then the decision was made to replace it which was done with a used transmission that had 96,000 miles on it. American Auto Shield paid for it. But I still had to pay $900. The labor was $131 but my contract was only good for $100 an hour and there were some other items that I had to pay for. It's been an okay experience with American Auto Shield but I don't know if I will renew it.

Don’t go with American Auto Shield. They didn’t want to honor a repair. I am disappointed in their service towards the end. I had a couple of things done before and I think they were covered, but they gave Volvo a hard time. All the interactions were all through Volvo. I had a claim two months ago for a gas gauge. It took a while and they didn’t want to pay for it. I think I had to pay for part of it. I had always took my car in for repairs for a warranty, so it shouldn’t have been a problem with them covering it. I wouldn’t recommend American Auto Shield to anyone else.

My vehicle had gone over 100,000 miles and outlasted its warranty. So when my local auto repair place gave me three warranty providers, one of which is American Auto, and I called each of them for information. American Auto Shield offered me a fair price and they were very nice, so I decided to pick them. I recently had a claim because the steering mechanism of my vehicle broke while we were on an out-of-state trip. It was a very unusual situation because no other dealer or place stocks that part and they had to be ordered from the factory. The situation was critical since we're travelling but the manufacturer of the mechanism managed to come up with one and we were inconvenienced for only three days, so in the end, we're very happy.

I paid per month for a year and I paid the whole thing. I didn't have to use it but one-time on the last go right after all the money had been paid, I found out something was wrong with my car. I almost had forgotten that I had the Auto Shield insurance. That's the part that I was unsatisfied with. So, the Cadillac team filed the claim after they found out what was wrong with my car. But, American Auto Shield wanted me to pay a little money on the side. I had more than one thing done but they only half covered one thing.

I went down on a Mercedes dealer and I said, "You hear of these guys?" They said, "Yeah. We heard of them. We deal with them. They're good." So that's how I chose American Auto Shield. One of the guys called me when I was in the midst of a problem and he was very helpful. Also, feedback was very good. It was a messy episode and it cost me a lot of money but it was okay. They did a good job, and I'm very satisfied.

I was told that the contract with American Auto Shield would cover certain defaults or whatever problem that may occur. But after I took out the policy, it doesn't cover some of the things that they said would be covered like the radiator. They were also trying to give me the runaround behind the transmission. I took it to the Ford store but they're saying that it wasn't the transmission. I called the other day and they said that I could take it to a transmission shop. But it's been hard to take it to the Jaguar shops and when I did take it to the Jaguar shop, they were telling me that it wasn't covered. But I'm going to attempt to take it to another transmission shop and I'm having to pay out of my pocket for some other mechanical problems.

When we got contact by AMERICAN AUTO SHIELD the offer us the best extended warranty they have. AAS told my wife that our extended warranty was about to EXPIRE or that probably we didn't have extended warranty anymore. My wife buy this AAS warranty. We have been almost making payments. ABOUT 7 week ago we took or SUV to service transmission. Was going out. DEALERSHIP CONTACT AAS. They call us and told us that it will be cover. After a few weeks in the shop. The shop call me and told me if I want to buy part to fix my transmission or if I decide to get the used transmission that AAS was will to sent out. Either way I was going to pay out my pocket. So I told the shop to figure out how much. Shop call me and told me close to $5000 and that AAS ONLY was going to pay $2800. I will pay the rest.

I’m 82 years old. I have trouble getting around and I don't know if my condition may worsen to the point where the neurologist will say that I'm not able to safely drive. So it's better for me to have a 4-yr old car than to have a year old car and have to give it up. It's another $50,000 when you trade every four years and I'm not into that. And I like to save a little bit for my kid for the nursing home. One time, I asked my son how come the cars he's buying are used but it's warranted up to 100,000 miles. He said that extended warranties are available out there. So when I saw an ad, I thought I would try it if I wasn't going to buy another car. I then got in touch with American Auto Shield and told them I would pay them cash and I wanted it right off in the best price they could give me. They called me back over half hour later, made an offer and I got it for about half of what they initially offered it for. I thought that was quite a savings, so I was satisfied.

I had to file my first claim after only a few months of using American Auto Shield when my engine died on me unexpectedly and I was expecting to have to jump through a dozen hoops just to get things done. Amanda was incredibly friendly and willing to help me get everything done. They never once treated me like I was trying to scam them like so many other places that offer similar services have in the past and I went away feeling like I got exactly what I was paying for. Would definitely recommend giving them a shot and seeing how it works out for you.

Came in handy when I needed it. Few hiccups but nothing life altering. Just some minor delays that were easily worked out. Happy with the result. It's not a perfect system but really what is. Were there when I needed and that is really what I was after.

Auto Mechanics have called from shop about five times for various reason and nothing has been covered. Auto Mechanics were given reasons. So for future customers, please read the contract as not much is covered and there are many exclusions which a layman like me can't understand when policy is sold. I would not buy this in future.

I've been with American Auto Shield for over a year now. Their sign up process was good. I heard about them on the radio and I called and spoke to some guy, and he talked me through it. It was easy.

When I was initially approached with the purchase plan I thought I would later regret my decision to enroll but I must say this was the best decision I have made. I have had to use the warranty three times and have been pleasantly surprised by the quick responses for approving coverage. Thank you Eddie for working with me thru some financial difficulties.

I was skeptical at first, without a doubt, but over time I began to slowly have faith in American Auto Shield to do what they said they would do. Fix my Vehicle. Whenever I had an issue with my one ton truck, I would be in doubt if the repair would be covered. But after one year of covered service and driving over 100K miles, they were still with me paying for all mechanical repairs needed. I drove 100K miles, all over the United States, and American Auto Shield was always there ready to help when asked. I am a satisfied customer.

We purchased a new vehicle and I attempted to cancel the policy since December, did not receive my refund until March. Between being told I had to call different people and complete different documents with each company, step in the process I was very frustrated. I completed multiple memos requesting to cancel services and each time I called I was told something different. "We're processing the refund." "We didn't receive the memo." "You have to call the company you purchased it from". The company was quick to send a discontinuation of service letter when I did not send my payment on time.

These people are crooks! When I first purchased the policy I was told that if I were to ever cancel it I would get a pay off of mileage unused and time left on my policy. This is not true! I just cancelled my policy and they told me that they didn't owe me anything because they paid out all the money they owed me in claims. This is not what I was told when I bought the policy... Just one more example of how these people work. This is the third time I've been burned by this company. Read your reviews before you buy an extended warranty.

I love the service team. I had my starter replaced on my car. I called them and they said, "Take it to the repair shop of your choice and we'll take it from there," and they did with no problems.

The errors made in analyzing the problem created a 4-day delay in AAS authorizing the claim. The auto was in the shop and based on AAS staff the driving of the auto to failure would negate the contract. The $160 limit on auto rental would have been sufficient if you had done your "ride-along" properly. This is confirmed by the repair shop and other transmission experts.

The last time I had to use this service it was a frustrating experience. A lot of back and forth between the repair shop and Auto Shield. It was not an easy process. Passing the buck so to speak. I think it would be easier if your company contacted the repairs shop.

American Auto Shield has always stood by me whenever I had service done on my Jeep. I just had the Service Department call American Auto Shield. The rep explained to the Service Department what was covered and what wasn't, and my Jeep was repaired. American Auto Shield has taken care of me for years and I am very grateful!!

Overall experience was good. Had two appraisers look at work to be done. Work was done and Truck running great. Happy with the service. Had some hiccups but always found a representative that was willing to help. Glad I got the extended warranty. Need my vehicle to get my days tasks done.

Recently on a road trip north to visit friends I experienced the death wobble - very un-nerving! Went to closest Ford Truck Division Dealer to evaluate the problem. Presented documentation for American Auto Shield of Lakewood, CO, which actually the vendor is Car Treaty out of Santa Ana, CA. The representative would not discuss any warranty items with me and requested only the service manager speak with her. That is the first sign that your right to information has been compromised.

I had brought my auto for repair for a tested bad alternator. American Auto Shield has to be falsely manipulating the info in alldata software as they are saying the repair and diagnostic should only take 45 minutes to replace on a 2008 Toyota Tundra V6 4.0 engine. First of all my Diamond package warranty does not state that alldata software is used to determine the repair labor cost and part. Instead of me just paying the deductible of $100.00 they also had me pay a extra portion of the labor total $235.78.

Called to cancel policy within 30 days after re-reviewing the policy (which reads as a 15 page DISCLAIMER). Realized that I had been hounded by Telemarketers for almost two months and that I had signed under duress. My request to the representative Ms. Gina ** was rudely rejected as not meeting her specifications. Whether she represents works directly for National Auto Division or American Auto Shield, I had been hounded for over two months by their telemarketers when on August 17, 2016 E. **, a snake oil salesman-- called to told me that the company I was already with was a rip-off fly-by-night outfit which did not honor claims, that I needed to change my coverage right then as time was running out. He stated he had nine complaints from my company on his desk which he was working with to get those persons' vehicles covered because their claims were not being accepted.

American Auto Shield / Empire Consumer Services / Liberty Auto Protection are fraudulent companies that implement their fraud by hiding behind each other. Empire Consumer Services, based in California, is the selling agent. American Auto Shield, based in Colorado, is the administrator of policy and Liberty Auto Protection, based in New Jersey, is the parent company. Empire Consumer Services sells the fraudulent auto policies for Liberty Auto Protection. They promise they will cover mechanical issues with your vehicle, take thousands from you, but their policy administration is another company, American Auto Shield, who denies all claims, even when the parts are listed as covered.

I have 100 deductible for my warranty work and now they already found a different alternator rather than dealer part they had at Auto Zone and now disputing the labor cost at Fairway Chevrolet. 3 days over 116 dollars they don't want to pay. Doug ** actually referred to YouTube video for reference of the speed an alternator can be change out.

I would not have no more contract with this company. They never send parts that work, parts they send for your auto don't work, so they send in another part. This can take up to two weeks to get your car back. This is doing without your auto. Take advice do not get their contract, it's not worth it. Check complaints first, before getting a contract. Nothing but rudeness and misleading. They put in overhaul parts that don't work. Not me. Never again.

I had to get a work done on my H3 Hummer. First at all, my dealer called the recommended number to get approval. No way, I had to wait almost two hours before someone from the claim department called back. The next issue was that the representative from American Auto Shield, Inc found the radiator cheaper on AutoZone. It doesn't matter if it is re-manufactured, exchanged or a used component. If your dealer cannot match the price, you have to accept what your warranty company is willing to cover. Otherwise you get a check. By the way, don't forget your $100 deductible. When we bought the contract last year from CarTection.com they told us how great the service is. My recommendation, read your contract (18 pages) and stay away from that kind of business companies!

When my warranty expired on my Kia Optima, I was very worried about how I would pay for costly repairs. I did a google search and found their website. I talked to a sales rep. We set up a plan, the process was very easy and painless. 12 months later my transmission went out :( It was going to cost over $2700 to fix it. I called American Auto Shield claims number and they took care of the rest. I only paid $100 for a deductible, that was it! They also gave me a FREE rental car for 2 weeks. 5 Stars!!!

Bought warranty from Smart Choice USA which turns out to be American Auto Shield. Takes two days for an adjuster to approve repair, then they looked for cheap parts another two days, ordered wrong part even though repair shop told them it was wrong so now will be Monday before part gets here. This will take a week for an 11 hour job. They refuse to pay more than extra on rental car. Rude and don't care about their customers. Smart Choice phone number no longer works.

I paid $2885.00 for an extended warranty in 2012. I canceled the warranty and only received 582.00. Warranty was until May 2017.

I have paid for an extended warranty for almost 4 years. This warranty is not cheap. When I was offered this contract, I was told it would cover all motors on my car. Well that was a lie. The motor that moves my side mirror recently died. I took it to the dealer and they contacted this company. They were told that they do not cover this type of motor because how do they know it wasn't caused by an accident. WHAT?!! The dealer explained that my car was not in an accident and the broken motor was most likely due to the fact that the car is a 2008. Since they are absolutely useless when needed, I discontinued their services. I should have stuck with the extended warranty offered by my car dealership!

I paid for a 4-year/60,000 mile bumper-to-bumper warranty and over the 4 years, I only put 30,000 miles on the car, and never used the warranty. On 2-9-12, I had work done on a throttle sticking issue and Warranty America said it was not covered. It cost me $506, then on 2-23-12, the electric window failed. I took it to the dealership on the 23rd and it took them until the 28th to get the parts and finish the repair.

I purchased the extended warranty not long after I purchased my car from Heritage Honda in 2007 and made monthly payments until it was paid off. It was a bumper-bumper plan and my car had 8,150 miles on it. This past June 2010, my air conditioner went up and it was covered on the policy. I took it to Heritage and that's when the saga began. Heritage did what they asked, ran a diagnostic, I paid my deductible and then they wanted to send out an inspector before they would send parts. Oh, did I mention parts that were used that came from a junk yard?

Contract provides for 100% coverage on vehicle parts and labor and rental car coverage. Warranty America refuses to pay even reasonable cost for parts (non dealer replacement parts) and states that the contract holder is responsible for the excess charges or Warranty America will supply the part. If Warranty America sources the part, they will not cover the extra day (or 2 days if part shipping cutoff is missed) that it takes to get the part to the service center.

Bought Bumper to Bumper coverage and was assured that everything other than ocvious wear and tear items (ie. tires, braes, spark plugs, wipers, paint...would be covered 100%. Went to put a claim in and was told 75% of the work I needed would not be covered. Asked to cancel policy and was told I couldn't get an amount that would be refunded until it was processed. I've paid in almost $800 and owe $1000 in 11 months. These people won't even cover the nuts and bolts required to fix a "covered" part!