American Auto Shield Reviews

Overall experience was good. Had two appraisers look at work to be done. Work was done and Truck running great. Happy with the service. Had some hiccups but always found a representative that was willing to help. Glad I got the extended warranty. Need my vehicle to get my days tasks done.

Recently on a road trip north to visit friends I experienced the death wobble - very un-nerving! Went to closest Ford Truck Division Dealer to evaluate the problem. Presented documentation for American Auto Shield of Lakewood, CO, which actually the vendor is Car Treaty out of Santa Ana, CA. The representative would not discuss any warranty items with me and requested only the service manager speak with her. That is the first sign that your right to information has been compromised.

I had brought my auto for repair for a tested bad alternator. American Auto Shield has to be falsely manipulating the info in alldata software as they are saying the repair and diagnostic should only take 45 minutes to replace on a 2008 Toyota Tundra V6 4.0 engine. First of all my Diamond package warranty does not state that alldata software is used to determine the repair labor cost and part. Instead of me just paying the deductible of $100.00 they also had me pay a extra portion of the labor total $235.78.

Called to cancel policy within 30 days after re-reviewing the policy (which reads as a 15 page DISCLAIMER). Realized that I had been hounded by Telemarketers for almost two months and that I had signed under duress. My request to the representative Ms. Gina ** was rudely rejected as not meeting her specifications. Whether she represents works directly for National Auto Division or American Auto Shield, I had been hounded for over two months by their telemarketers when on August 17, 2016 E. **, a snake oil salesman-- called to told me that the company I was already with was a rip-off fly-by-night outfit which did not honor claims, that I needed to change my coverage right then as time was running out. He stated he had nine complaints from my company on his desk which he was working with to get those persons' vehicles covered because their claims were not being accepted.

American Auto Shield / Empire Consumer Services / Liberty Auto Protection are fraudulent companies that implement their fraud by hiding behind each other. Empire Consumer Services, based in California, is the selling agent. American Auto Shield, based in Colorado, is the administrator of policy and Liberty Auto Protection, based in New Jersey, is the parent company. Empire Consumer Services sells the fraudulent auto policies for Liberty Auto Protection. They promise they will cover mechanical issues with your vehicle, take thousands from you, but their policy administration is another company, American Auto Shield, who denies all claims, even when the parts are listed as covered.

I have 100 deductible for my warranty work and now they already found a different alternator rather than dealer part they had at Auto Zone and now disputing the labor cost at Fairway Chevrolet. 3 days over 116 dollars they don't want to pay. Doug ** actually referred to YouTube video for reference of the speed an alternator can be change out.

I would not have no more contract with this company. They never send parts that work, parts they send for your auto don't work, so they send in another part. This can take up to two weeks to get your car back. This is doing without your auto. Take advice do not get their contract, it's not worth it. Check complaints first, before getting a contract. Nothing but rudeness and misleading. They put in overhaul parts that don't work. Not me. Never again.

I had to get a work done on my H3 Hummer. First at all, my dealer called the recommended number to get approval. No way, I had to wait almost two hours before someone from the claim department called back. The next issue was that the representative from American Auto Shield, Inc found the radiator cheaper on AutoZone. It doesn't matter if it is re-manufactured, exchanged or a used component. If your dealer cannot match the price, you have to accept what your warranty company is willing to cover. Otherwise you get a check. By the way, don't forget your $100 deductible. When we bought the contract last year from CarTection.com they told us how great the service is. My recommendation, read your contract (18 pages) and stay away from that kind of business companies!

When my warranty expired on my Kia Optima, I was very worried about how I would pay for costly repairs. I did a google search and found their website. I talked to a sales rep. We set up a plan, the process was very easy and painless. 12 months later my transmission went out :( It was going to cost over $2700 to fix it. I called American Auto Shield claims number and they took care of the rest. I only paid $100 for a deductible, that was it! They also gave me a FREE rental car for 2 weeks. 5 Stars!!!

Bought warranty from Smart Choice USA which turns out to be American Auto Shield. Takes two days for an adjuster to approve repair, then they looked for cheap parts another two days, ordered wrong part even though repair shop told them it was wrong so now will be Monday before part gets here. This will take a week for an 11 hour job. They refuse to pay more than extra on rental car. Rude and don't care about their customers. Smart Choice phone number no longer works.

I paid $2885.00 for an extended warranty in 2012. I canceled the warranty and only received 582.00. Warranty was until May 2017.

I have paid for an extended warranty for almost 4 years. This warranty is not cheap. When I was offered this contract, I was told it would cover all motors on my car. Well that was a lie. The motor that moves my side mirror recently died. I took it to the dealer and they contacted this company. They were told that they do not cover this type of motor because how do they know it wasn't caused by an accident. WHAT?!! The dealer explained that my car was not in an accident and the broken motor was most likely due to the fact that the car is a 2008. Since they are absolutely useless when needed, I discontinued their services. I should have stuck with the extended warranty offered by my car dealership!

I paid for a 4-year/60,000 mile bumper-to-bumper warranty and over the 4 years, I only put 30,000 miles on the car, and never used the warranty. On 2-9-12, I had work done on a throttle sticking issue and Warranty America said it was not covered. It cost me $506, then on 2-23-12, the electric window failed. I took it to the dealership on the 23rd and it took them until the 28th to get the parts and finish the repair.

I purchased the extended warranty not long after I purchased my car from Heritage Honda in 2007 and made monthly payments until it was paid off. It was a bumper-bumper plan and my car had 8,150 miles on it. This past June 2010, my air conditioner went up and it was covered on the policy. I took it to Heritage and that's when the saga began. Heritage did what they asked, ran a diagnostic, I paid my deductible and then they wanted to send out an inspector before they would send parts. Oh, did I mention parts that were used that came from a junk yard?

Contract provides for 100% coverage on vehicle parts and labor and rental car coverage. Warranty America refuses to pay even reasonable cost for parts (non dealer replacement parts) and states that the contract holder is responsible for the excess charges or Warranty America will supply the part. If Warranty America sources the part, they will not cover the extra day (or 2 days if part shipping cutoff is missed) that it takes to get the part to the service center.

Bought Bumper to Bumper coverage and was assured that everything other than ocvious wear and tear items (ie. tires, braes, spark plugs, wipers, paint...would be covered 100%. Went to put a claim in and was told 75% of the work I needed would not be covered. Asked to cancel policy and was told I couldn't get an amount that would be refunded until it was processed. I've paid in almost $800 and owe $1000 in 11 months. These people won't even cover the nuts and bolts required to fix a "covered" part!