American Auto Shield Reviews

I took my car to BMW and was told that my vehicle was in need of a radiator replacement, hose that is a part of the radiator and 2 additional parts replaced. The 2 additional parts weren’t covered. Fine, no problem however, the radiator is covered but the hose is not covered. Correction, a BMW hose is not covered but an off brand is covered. Fine. The American Shield personnel told BMW to have me call and confirm that I would accept the off-market hose. I told him that’s fine, then BMW went on to say that the radiator was approved and that it would be shipped from autozone that same day, actually, it was Friday, September 14, 2018. They don’t provide rental cars, they supposedly reimburse you.

Very happy with knowledge & courtesy of 3 customer service reps so far. Very happy with service provided & value for my monthly payment. Not happy about length of time on phone to get things cleared. Mechanic was so frustrated that he won't call again, so I have to find a new repair shop.

Just called and filed a claim after I have been out of town for work... and told I will not receive an AC repair because I was pre-existing... which is untrue. I’m driving in 90 degree weather and need a solution... I’m a single father and don’t want my young 4 year old in a hot car. Please let me know other options besides no.

The folks I did talk with, were very nice and knew what they were talking about. I like that. Some places you call and get shuffled to four or five different place before you get to whom you need to talk to. By that time you forget what you called about.

Tried to cancel my contract within the 30 day period, was informed I had to do that in writing within 8 days including the weekend, if not received in that time frame no refund, I was canceling due the fact they misrepresented the service, I have a 2002 Chevy Impala with 70,000 miles and is in as new condition worth around 4000-5000, when I received my contract in the mail and reading through it, it stated they would only cover the amount of repair up to the trade in amount the blue book states, which in my case was 1650.00 and going down every year (I had a 4yr+ 66,000 more miles of coverage) for a total cost of 2993.00 so I called them and they said, "No. That wasn't correct" that everything was cover in the premium plan I had, but I reading the fine print I honestly don't believe them.

I received a scary official looking, disturbing letter with a bold 72pt large font warning stating that my vehicle warranty was about to expire and urged me to call immediately. Although I told the person multiple times that I did not want the insurance, he would not stop insisting and would not let me off the phone until his sale was made. I called to cancel shortly in April 2014 after receiving their materials, but as I called, the representative would not honor my cancellation, making it difficult for me to cancel, conned with scare tactics into forcefully keeping the insurance that I did not want or need. I was in communication with Mr. Doug ** who seemed less than interested by the UDAAP violation I presented to him, or to resolve the company scam.

Repair Jeep Gr Cherokee 2005 - First time use of policy. Was just told I needed someone from CARCHEX to look at the car before work was ok'd. No one told me they need to see it first when I called. After paying for plan want to use it. I was told to get a bid and we did from the Jeep dealer. This car is in good condition and I want to drive it for many years now that I am retired. Hopeful this will come to a good conclusion.

My Ford Fusion died at a turn lane on busy highway where speed limit is 65 mph. Just had vehicle inspection done 2 months prior. This car sends me health reports. I waited off highway and tried starting it 2 more times. It started and I got off highway. Ford mechanic says internal water pump broke and ruined the engine. It sends coolant into engine and broken parts. American Auto Shield says I'm negligent in driving my car after it died, to get off highway where I waited for tow truck. I should of stayed on highway, obstructing traffic I guess.

This is the third time I have tried to use this policy only to find that the required work is not covered. \The representative was courteous and efficient. She reviewed the coverage with me. This policy only covers the BIG stuff. My fault for not reading carefully. This is expensive coverage for powertrain only. There are many restrictions. Let the buyer beware. Read it carefully.

I was very concerned about the cost to repair my car and really did not know what to do. She was patient kind and very knowledgeable. I really appreciated her. This is my very first experience with your company and I must say, first impression have made me a believer in you. Her name was Eawwma, not sure of spelling,

Use American Auto Shield for both our cars. Made repair claims on my wife's car and had no problems with the payment settlements. So far value for peace on mind as we do drive far afield on vacations.

My vehicle had NO oil pressure and also needed a new radiator. They sent out a person to inspect the car at my mechanic. This was 2 weeks ago and I and my mechanic have been going back and forth with them and they just string you along!! I was told yesterday with my mechanic on a 3 way phone call that someone would get back to me today by 12 noon! Guess what. NO CALL!!! No resolution! I fought with them on the phone tonight to no avail. They lied about several things and put words in your mouth that you never said!!! I WOULD NEVER BUY ANOTHER CAR WARRANTY! My mechanic said that they are a waste of money. I also had to rent a car for the past 2 weeks which as we all know is not cheap, cost me over $400!! I am done with this company!! I wish I would have known this sooner! Anybody who gives them a good rating is crazy!! PEOPLE BEWARE! I see now that there are tons of complaints with this company and I see why!

Great customer service, speedy service. I will recommend American Auto Shield to everyone. This was my 1st time using the coverage and I didn't understand. The rep took the time to explain. Very helpful.

The dealership submitted claim to AAS ADMINISTRATOR on Wednesday, July 11th, 2018 that the 1994 Oldsmobile Cutlass Supreme S a/c compressor and component parts needed to be replaced due to clutch assembly and housing breakdown. Serpentine Belt sustained fray damage to belt edging. Keith had the auto at dealership, Thursday, July 5th, 2018 for a/c service due to hot air blowing and also noted the fan belt began to fray from outer edges to center, too! But, back to dealers, 6 days later, Wednesday, July 11th, 2018... diagnosed a/c compressor failure, Serpentine Belt frayed from damaged a/c compressor.

Well first claim was denied because I was 54 miles away from the 1,000 initial miles. Second claim denied because they said I only have a powertrain warranty. When I called to buy contract I asked for the top of the line one that covers everything. Cost me almost $4 grand. Now I am way over 2,000 miles and my engine valve cover gasket is leaking engine oil. They tell me it's not covered part. My seal on my windshield wiper pump is leaking, they said it's not covered. My computerized tire monitoring system is failing on my BMW 335i, they said it's not covered. I will be canceling my contract as soon as I can and contacting my attorney about the hidden red tape and false claims when you purchase something online or over the phone but get a contract in the mail that's totally opposite. Very dissatisfied.

I was impressed by this new car services that help reduce the high cost of repairs, provides ease of mind knowing the company will take care of the issues (i,e, claims, repairs, etc), doing the works for us at a reduced or discounted rate.

My experience was an absolute nightmare, and as of this date, I still haven't had a final review or response from AAS. Every time I have followed up to have the claim reviewed, I was passed from one person to another. The car sat on the rack at a reputable repair shop for over a week, and even when the adjuster came and reviewed the needed repairs, he agreed it was a valid claim and recommended the repairs be covered. Even after the adjuster's report, we were told it needed to go under further review... Two days into the claim process, I have a message saved on my phone from an AAS representative, which said the claim was going to be covered. I've told every representative I've spoken to about the initial message, but to date, it's fallen on deaf ears.

AAS has done nothing but give me trouble, headaches, problems, and complications when it came to covering my Volvo C30. In total, they have covered less than 10% of what they told me was going to be coverable, but apparently I missed the 3-point font on the "contract" that everything was actually not covered -- very clever.

I had a breakdown on the weekend. My coolant fan broke apart and the parts cut my radiator. I took it to a major service center and had to give them permission to fix the car as no one was available because of it being a weekend. I called on Monday morning to file claim and was told the fan that caused damage to radiator was not covered so the radiator was not covered either. My entire bill was 14443.17. The entire claim was denied and was not negotiated, sorry. This company has loopholes and other than taking your money they stand behind nothing. I suggest you get out of your contract as soon as possible. To get out of the contract and receive a prorated refund takes another act of Congress. I am very very dissatisfied and hope to save someone else my misery.

Went from Leonard to Jacquline, to Payton who gave me the runaround. I requested that the contract be canceled on April 3rd. "O dear. Your car motor will blow up then what will you do?" I told her I wanted to cancel now and I am in a hurry. "I can call you back," Payton said. "No cancel it now." "What if the motor blows up?" "I will handle it". I told her it is within the time period and she still played this game of what if the motor blows up? Why do you want to cancel she said? "Because I have seen so many bad reviews right here on Consumer Affairs." Where did you see these reviews? We are a good company and cannot understand why you want to cancel. Tell me why you want to cancel."

If I could give them less than 1 star I would! At least they are consistent with two things, collecting money & "the run around". My truck has been in the shop for 23 days & they still have not authorized the repairs. Today I tried to have them conference my shop & I to review the amount they were authorizing but the adjuster. Barry told me he wasn't going to waste 15-20 minutes waiting for his supervisor to issue a payment code. Every time I call I get a different story than what is being told to my shop. My policy did not come until after they collected my initial payment, had it come earlier I would have never signed up.

I purchased the gold warranty package for my 2008 BMW. The adjuster finds parts online from Autozone so you don't get OEM parts unless you pay the difference. Who can afford to pay the difference when you're paying them monthly. My car needed a water pump and thermostat. They tell you to find a shop that allows you to send in your own parts. WOW so they can send them from Autozone.

I am not alone in this fight for some type of justice with this company. The response to the bad reviews all sound the same. "Contact us directly," but when you do contact them they will give you the runaround & say "Did you read the contract?" Their contract arrives AFTER they take your money, & you don't realize that they never intend on paying for your repairs until you try to make your first claim. My F350 was at the Ford dealership & needed $4,000 in repairs. This company only agreed to pay $150.00. With the GOLD package that I was told would cover ALL repairs. Then, they would not accept Ford's parts. So, in order for me to receive the $150 I would have to find a shop that would accept the cheap parts their adjuster found online.

Well over a week now, run around after run around from CarChex would sold the POS warranty and American Auto Shield. I'd call the folks at AAS morons, but they'd probably consider it a compliment. I was lied to from day one via Nikki at CarChex saying my Mercedes could have OEM parts put back on the car - which is the ONLY reason I bought the 5500.00 warranty. Now I find out via AAS only aftermarket, and they only go by 1 book for repair hours. They are offering me 1/2 of what it costs to repair my car - a front right drive axle. But the worst overall issue... I either pay the 1500.00 difference or take it to another shop... here's the kicker, they won't tell me ANY shop in town that can do the work, will accept their warranty payment, also accept the warranty company mailing the parts to the repair shop, and then use the same repair guide for the hours.

I recently became a customer American Auto Shield through CarShield. A few days ago I was going down the road in the speed bump scrape the bottom of my car. Oil pouring out profusely. I contacted the claims department for American Auto Shield. They told me to find a qualified auto repair shop. I even told them the situation about the bottom of my car being scraped by a speed hump. The representative told me they'll be no problem just find a qualified auto repair dealer. I contacted the dealer and call the administrator which is American Auto Shield and told them the situation cause I was trying to get roadside assistance. Representative I was excluded from my policy because I had a collision.

Time consuming, Labor intensive, unfair. Deny paying for items. Require dealership to completely disassemble and then wait 48 hours. Dealerships cannot do this easily if the car cannot be moved after disassembly. Also, you must wait at dealership for an additional hour after you sign all paperwork to confirm payment. Absolutely terrible customer service and they knowingly lie to the dealership and the customer. Do not waste your money. Terrible company.

Never had to use a warranty on any of cars, this has got to be the worse experience in my life these guys. My car has be at the dealer Tallahassee Dodge Chrysler Jeep since January 25 and I have talk to several customer rep. The first I talk to was really nice Ms. ** who took my info down and told what I need to do along with my claim number.

BEWARE of this company, they will do anything not to pay a claim. We paid almost $4000 for this policy, have never made a claim (even though some repairs we have done would have been covered but we needed them done ASAP so we paid out of pocket). Carsure (who sold this policy to us on behalf of AAS) did not disclose all pertinent information regarding this policy and contract terms, nor did we even see a contract. They led us to believe this warranty was through Ford. Many things were said just to make the sale. Now we are trying to make a claim for the first time as our truck sits at a shop in pieces for weeks, and American Auto Shield refuses to pay.

Salesman claimed everything was covered in engine and trans. 18 months later engine fails. I supply 3 years proof of oil changes. I am renting a car for 2 weeks waiting for them. Then they look at pictures and deny claim. Contamination in my engine from oil. Over $3000 to fix and they are covering zero. Runaround on the phone. Will be filing a claim in small claims court as this is everything that people claim is an extended insurance scam. Businesses like this should be shut down for taking advantage of people.

My truck is at the dealership, teardown took forever, they ended up removing my engine take it all apart. Then I had to wait for inspection. That was done, had to wait more. Then claim was accepted and processed. My new engine was on the way. Well the vendor says the carrier delivered it… dealer has no engine, when the carrier was asked to produce a receipt, all it has is squiggly lines, unreadable, no name. So there is no engine. They said they would email the engine vendor… email?? Why not just pick up the phone and call them?? I asked what happens if this engine is not found? Answer… “I don't know… it's never happened before.”

American Auto Shield told me that something was covered but when I went to them, it's not. The warranty I got from them was supposed to cover the stuff that would go wrong with my car but when I filed a claim with them, they said they just dealt with the motor. I'm on a fixed income and I had to put up the money myself because I needed my vehicle fixed. They weren’t really good in terms of the time it took them to respond to my claim either. They also said I should pay the 100 dollars first and they will be at my place. So they have been putting out at a time when I needed help. I started paying them off but so far, they haven’t done what I thought they would do and I'm dissatisfied.

I've been paying American Auto Shield for a long time but on the first time I made my claim, they never helped me out. I called and this guy gave me attitude. He said they won't pay the full amount for fixing my car. They said that they would have to co-fund of some contract they had to do and I have to wait for a couple weeks. But that's the only car and I needed to fix the car to go around so I paid for it. I was fed up and I'm not going to have anything to do with them anymore. If they don't do what they were saying they're going to do then I can find another place to go to. I'm a veteran and I can go to USAA to do all this stuff.

My car got to be 100,000 miles and I wanted to have an extended warranty. I used American Auto Shield once for $200 and they covered the claim. But the next four times I took my car to the garage to have repairs done, they wouldn’t cover any of it. I paid almost $3000 for the plan and I was very disappointed in it. I called and talked to them down there and they said that because of the way the plan was worded, they wouldn’t handle it. I ended up talking to a gentleman named Rob and he explained stuff to me. I told him that I was going to cancel the plan and he said that I'd be in trouble without it.

Do you have any idea how rude and belligerent the people in your Claims dept. are? My car was in the shop 3 1/2 weeks. I had been turned down for the work. I decided to make one more call to your Claims dept to tell them how their denials affect peoples' lives. I got real lucky. The woman who answered seemed to understand transmissions: she discussed the issue with a different manager, and, they finally approved it. You see, I needed my car to put my belongings in storage - due to hurricane Irma. When I bought this policy I had every intention of KEEPING it for as long as I owned my car. Because of the way I was treated, I cancelled it. Furthermore, I had recommended your company to my friends. Needless to say, I have rescinded that recommendation.

Ok. Had the vehicle for a month. Luckily I had another truck to drive. But my frustrations is in the phone calls and the complete lack thereof. It would be nice to be called with updates, instead the repair facility is telling me, "Well we're waiting on them [my insurance]. I would call for a update, be told something and as soon as we know something different we will call you." But no one called. I had to call in days later to find out things. I know something got messed up with the mileage but the lengthy delay should of been avoided. Also you tell me to take it to AAMCO because they are a preferred company of yours then you send 2 inspectors out to verify what they are telling you and me. From my point it looks like you don't trust them.

My experience has been ok. Only thing I didn't like is when I need your services for an approved auto fix I had to wait because y'all were waiting on my dealership ship to call y'all about a part when I feel like y'all should've reached out to them because I'm paying y'all. But anyway it was settled.

After 2 detailed conversations with the original salesman and his supervisor and payment of almost $3,000, when I attempted to use the coverage that I had paid for, I was told my vehicle was excluded because it was a commercial vehicle - which had been repeatedly explained before I signed up that my vehicle was used to transport tools to worksites. After numerous phone calls, they reviewed the taped conversations, and found out that in fact these discussions had taken place and that there employees had screwed up! I eventually received a refund for the money that I paid but this was a totally irritating experience and I would not recommend this company to anyone.

I did not like having to pay extra for refusing an aftermarket part, I was informed by 2 different mechanics that the aftermarket Compressor would not last. I had to call and talk to 3 different ladies to find out what was the reason that they haven't given the Ford dealership to do the work. The last lady I spoke with had somewhat of an attitude about me refusing the aftermarket part.

Do NOT buy from ANYONE cold calling you to extend your car's warranty. Either walk into your dealer and inquire about extending it, OR do some research and pick out a 3rd party vendor. I'm looking into Mercury's Extended Service. This company insisted I had over a deposit that would allow me to 'review' the service for 30 days and then extended that to 60 days, with a full refund if I canceled. When I advised I was looking into multiple companies and would not do anything until then, they informed me that they worked directly for FORD and if I did not make a decision right then, they would have to provide me with a Cancellation Number that would eliminate me from EVER buying this coverage through Ford. Of course, that is pure BS, because they don't know which car I own or any other pertinent information. Beware of companies like this!

I don't even know where to begin on this review! I purchased coverage from Auto Shield for my 2005 Range Rover. Back on April 14 2017 I went out to my car and started it. Heard a LOUD banging, popped the hood, figured it was coming from inside the engine. Immediately shut the vehicle off. I called the claims department and they towed the vehicle to the shop. Waited over a week for an adjuster to get out there. He started the vehicle so he could hear the sound (remember this, it becomes important later on). He filed his report and paperwork and I had to wait almost a week more to find out what was happening.

My car was old when I got it but it's still in good condition so I wanted an extended warranty for it and got coverage from American Auto Shield. So far I’ve done three claims with them. The first one and the only major issue I've had was in 2012 for the ABS system. I was out of a car for a week but they handled the claim well. The mechanic that I took it to handled all the business along with the paperwork. And when I contacted American Auto Shield their representatives have been nice and helpful. There are some things I feel they should cover but for the price that I paid for the warranty and the service that I’ve received I will recommend them.

The warranty was about to wear out on my truck so I decided to get a vehicle service contract from American Auto Shield. I've submitted a claim with them to get my fuel sensor replaced and they were prompt about it. They're terrific and I would recommend them.

Purchased a contract with American Auto Shield last Dec. 2016. Had car problems in Mar. 2017 and was not told to put in complaint until 08/10/2017. At that time I faxed all the receipts, including a towing charge, to the fax number in the booklet (I have confirmation that the fax went thru and a witness). I called them on month after and was told by them that they did not receive the fax, even after showing the proof. They told me to refax it again. I had paid $5 for the first fax and due to what it says in the contract, it is not necessary to keep faxing more than once. Especially since it was confirmed that it did go thru.

I bought an extended warranty for $4,200. The salesman said "If you have any problems just take your car to the dealer, we'll get you a rental and use a company account to pay all the expenses." Of course it was too good to be true. My transmission went out and I took it to the dealership. AAS told the Volvo dealer they had to send my car to a transmission shop leaving me with the $200 diagnostic fee at Volvo. Next day I had it towed to Amco and they said AAS wanted them to take the transmission apart and find out what exactly is causing it to slip. And if what's causing it to slip not coved in the warranty I would be in charge of the expenses. AND they can't get me a rental until after an inspector comes and approve it and they didn't know when that will be.

When I purchased the contract I wasn't given all the true obligations within it and when I called in the rep let me know that that is why they send out the booklet and it is our responsibility to read it in and out and that most customers don't take out the time to read it. It has been over a month since I've requested a refund and have not heard from anyone concerning my refund.

I could take care of my cars myself but with these new cars, I can't which pisses me off. I can't disconnect my battery so I can keep the clamps clean because if I do that, I have to plug it in and reboot it with the computer. We've been on American Auto Shield for a long time so that they can take proper care of those issues. I also filed claims for a radiator, a sensor, the battery, and a little fan that was making noise. A couple of them were expensive. We bring the car to Service Chevrolet and they handled all that for us. The car's nine years old and we only got 35,000 miles on it. On a six-year policy, it may be a little expensive but comparing paying for it and buying the parts on the car, it's well worth it. We're gonna get American Auto Shield again. If friends would have a new car, I would recommend them to get American Auto Shield as well.

Auto Oil Leak and Water Leak. Job was completed ok. But It Took 4 days to complete Because Firestone and Auto Shield could not come to an agreement. No one called me during this time. I called Firestone they said no authorizing number was sent. I then called Auto Shield they said there was a disagreement with purchase price of parts. After 4 days they agreed and authorized the job.

I filed a claim for replacement of alternator. When I called to check on the claim, I was directed to an adjuster named Barry. Barry has a disgusting attitude. He's condescending, rude, and he made it very clear that helping customers with the cost of car repairs is a low priority for AAS. He acted as if AAS strictly requires me to satisfy him and my satisfaction as a customer is of NO importance at all. He acted like I have a duty to buy car-repair-insurance from AAS. Barry is a bully and should never be allowed to talk to customers. If Barry's attitude represents the character of AAS, AAS is greedy and has no business pretending to care at all about customers.

I wanted to protect my investment so I got a service contract with American Auto Shield for my vehicle. It runs on diesel and it usually gets a lot of mileage. I’ve filed a claim a couple of times and the first time was with a radiator and it went okay. But it took time because they kept trying to beat the price of the Ford dealership that was doing the repair work. And that is a vehicle that I drive every day and I needed it back. I didn’t get it back until I started threatening to get a rental vehicle. And it was going to cost them so much to pay and they were going to lose what they had already beaten before placed down on the price for. So then automatically they approved it.

The customer service representatives were always helpful when I spoke with them. My only constructive criticism with my claim would be the length of time it took to reach a decision regarding the claim. There were many times I called to make sure they did not need additional information and they would say they did not, but they actually did need an additional service record. If this had been caught sooner I think my claim would have taken less time to reach a decision. I have been without my car for 7 weeks now and I have two jobs, one of which requires me to drive two hours each way. This has caused some stress and difficulty, but I am thankful that my claim was finally handled and I should have my car back in the near future.

American Auto Shield has good customer service. She was really nice and knowledgeable and that was a good experience.

Someone called me many months ago and went on and on about trying to convince me to go with AHS and after paying a bit of money into it, I had no choice. I had to finish the contract. I have not received back what I have paid into it, but I'm not going to complain because it's water over the dam. It was on a Tuesday when I found out my car wouldn’t start and I knew I had to take it to Sauve’s because I like to patronize locally. We're in a small town, and I waited and they quickly went through the car and told me what it needed to have done. I knew that I'd have to leave the car there. They even have two cars that they lend to people whose cars are being worked on, but the man gave me a ride home and I didn’t think it would be ready then until Thursday. But Tuesday, at 4:00 in the afternoon, he called and said that it was ready. I was extremely pleased with the work they did. It is an older car, so I feel very confident using it now.

I have a new vehicle so I acquired a vehicle service contract. I have one claim with American Auto Shield. I took the car to the shop, they called American Auto Shield and everything was taken care of. Everything worked fine.

As a Retired Military service member I am very apprehensive about dealing with companies that cold call me especially with the wrong vehicle info but I gave them a shot. I had the policy for a few months and had an issue with my vehicle, filed a claim and was told they were canceling my policy, the claim was denied and to call the broker company (Cartection) to get a refund. They said the claim couldn't be paid because my vehicle showed up on "CarFax" as a Branded Title vehicle or uneconomically repairable vehicle. I sent them 2 state titles that show otherwise and they still refuse to pay the claim, my vehicle is in the shop with over $6k in repairs to be done & the broker company Cartection says it will be 3 weeks before I will see a refund.

My car was losing a toll on of antifreeze per week. Couldn't see a leak. Dodge dealer said a bad intake manifold gasket. If your car is disabled what good is a warranty if the gasket is not covered? Air conditioner and cooling system covered complete is what I was told. I will make sure everyone hears of this too! I should have known better. All service contracts are misleading to the point of fraudulent. My attorney will go over this for sure. Meanwhile save your money. Pay for your repairs.

I bought a vehicle service contract from American Auto Shield for at least 2 years after I watched their commercial, just see how it goes. I didn't know anything about it and I said to myself, "Well, it won't be a bad idea to have." That time, I'd probably get rid of the vehicle and only keep them about every two years. I had it looked at before I even bought the insurance. The mechanic did some work to it, did a wheel bearing on it and stuff. I asked him how it looked and he said, "It looks pretty good. But you know, it's not a bad idea. You'll never know if an engine blows." But about eight years ago, I got a car, drove it for about six months, and the engine blew.

When I got the contract, I was told that I would pay a monthly payment. If I had to have repairs, there is courtesy towing as well as Rent-A-Car, $100.00 deductible and the plans pays the rest. I tried to use it for repairs three different time, each time I was denied the repairs. The first time I had to wait 30 days before using it. The second time the parts were not covered. This last time, I was told that the water pump and radiator would be covered, two of six parts damaged, by the water pump housing breaking. A week later they told me the claim was denied because the water pump is under warranty from a company. Here is the kicker, they would only cover the two parts, the rest I would have to pay for.

My CV shaft was leaking grease all over exhaust of my 2008 Subaru. I contacted American Auto Shield. They told me to take it anywhere I wanted even the dealer. I set up a appointment with Cannon Subaru of Lakeland, FL. Arriving at Cannon showed them my paperwork. They said no problem. They work with this kind of thing all the time. I left my car. A couple days later I get a call from Cannon saying they can't finish my repair because of issues with American Auto Shield. I find out that American Auto Shield wants to send parts to Subaru that they won't install. Now I'm stuck with my car torn apart waiting so I call American Auto Shield. They say that's the way they work.

I got American Auto Shield for over a year now at the same time when I bought a used car. My engine light came on, so I had all the spark plugs and the gas was changed. It was still misfiring on number 6 and nobody could figure out why. I thought it might be the transmission but they weren't really helpful. They were saying I have to pay for $65 an hour to put it on this machine and I haven't had the money for that. So I went and got an ignition coil put on number 6. I'd be able to get a rental car for four days and American Auto Shield will pay for them. But if it's a transmission, it takes more than four days, then I'm just stuck and got to pay for it myself. There's also something wrong with what they cover. I thought I'll get it bumper to bumper. I have an automatic payment set up for this and it seems I'm paying for something I can't use. It wasn't very pleasant and if a friend asks about them, I'll tell them to check around.

I did not have a good experience with your company. Five weeks to wait for a repair is an excessive amount of time. Every time I would call, the representative was polite and answered questions. When they have transferred me to claims adjuster, I was treated like a stupid woman. One thing they do excessively well is make excuses and they have the best in the nation ways to hold up progress. Started out needed diagnosis then would call inspector. Then needed car torn down further, then needed more tests, then needed back to diagnosis, then waiting on inspector, then waiting for inspector report, then needed pictures. For five weeks. I really cannot identify where the bottle neck was - but your responsiveness is horrible. It is my wish that someone look at the process and review for problems and inefficiency and go solve the problems so your company can continue to be successful.

The hose on my radiator popped out so I had coolant flushed and a new hose popped in. But since it's not covered, I paid for it on my own. But three other for motor mounts were bad and it ended up to be repaired. The technician to where I usually get a service said all four should be repaired. American Auto Shield then sent an inspector over on a Friday to try to find out if three of them were bad instead of four. Also, the technician recommended the motor mounts that was the best for my specific vehicle, but what American Auto sent over was the aftermarket parts which were the cheapest. The part has a warranty, but it was the suckiest one. I understand that it's business, but it was awful and it's not even good.

No problems as long as you follow their rules. They paid our Ford dealership promptly. They also refunded some $ to us when one of our vehicles was wrecked. We had 2 with them and if we need I will not hesitate to buy again. Read your policy and follow instructions to call them before work is done.

I had a 100,000 mile warranty on my vehicle. I like the car and I plan on keeping it for another 100,000 miles, so I decided to get another warranty. The Mercedes dealer deals with American Auto Shield and files the claims with them. I had a claim that I had two things on it. One was covered and the other wasn't. That's the way it went and it was fine.

Repairs were needed due to a long trip ahead and struts needed replacing. I was told that someone had to inspect them before they authorized the repair and it would be three days before someone would be available. I was to leave in three days and had to pay for the work myself because I could not take the chance of having a breakdown on the weekend on the road.

The regular warranty for the car was up, so I got an extended warranty with American Auto Shield. I submitted a claim for the power hatch motor and they said it wasn’t covered. I was disappointed and I traded it in because there might be other things that are not covered. It’s hard to tell. There are all these electrical things that it covered and for some reason that piece wasn’t. I would not recommend extended warranties in general because with my experience, they are not what they crack up to be.

I bought a used car and I wanted to make sure to have a warranty on. And so, I decided to get a vehicle service contract with American Auto Shield. However, something happened and I lost my card. So, I called American Auto Shield and told them to send me a new card. They told me they couldn't send me one but they sent me a package letter instead. I didn't understand that. Nevertheless, the service contract has been helpful.

My warranty was about to run out and I saw the commercial on TV so I acquired American Auto Shield. I’ve used it several times but they didn’t pay everything that they said they would pay. They say bumper to bumper, but that’s not the case. Then it takes too long to approve the work that they are trying to do. They notified me the next day and tell them what’s all wrong with the car. But then they don’t agree with that. They shop around to see if they could get it done cheaper. They said you can use any auto service you want. But if you don’t change it to another service that’ll do it cheaper, then you got to pay out of pocket. I don’t think that’s fair.

My experience has been excellent. Customer service is polite and caring and personal. Spend necessary time to listen to your issues. Approval takes only a few minutes for covered repairs. The company strives to be the best. In opinion, they are. American Auto Shield - keep it up!

American Auto Shield is a nice coverage to have if you plan on keeping your vehicle for a long extended time over the years. It help saves on expensive auto out of pocket funds. Just don't like that they use manufacture parts.

One of the most horrible and frustrating experiences I've ever been through in dealing with a warranty company. The customer service was horrible, as well as the way the claim (Transmission failure on Yukon Denali) was handled with my GM dealership. I will discourage ANYONE from ever purchasing a warranty from this company. As a result as well, my GM dealership had such a horrible experience, that they will now refuse work from any customer who comes to them with this warranty. The adjuster over the phone accused me of maliciously damaging my vehicle and was most difficult to deal with.

I have only used the warranty once. So far I have not be impressed. Owning a Porsche, I wanted Porsche replacement part in lieu of aftermarket parts. This warranty only covered about half the cost of repairs. Would not recommend!

My service contract on my vehicle expired and I needed one which I got from American Auto Shield. The dealer submitted a claim for me. My transmission was broken down and then Auto Shield sent somebody out to look at it. Then the decision was made to replace it which was done with a used transmission that had 96,000 miles on it. American Auto Shield paid for it. But I still had to pay $900. The labor was $131 but my contract was only good for $100 an hour and there were some other items that I had to pay for. It's been an okay experience with American Auto Shield but I don't know if I will renew it.

Don’t go with American Auto Shield. They didn’t want to honor a repair. I am disappointed in their service towards the end. I had a couple of things done before and I think they were covered, but they gave Volvo a hard time. All the interactions were all through Volvo. I had a claim two months ago for a gas gauge. It took a while and they didn’t want to pay for it. I think I had to pay for part of it. I had always took my car in for repairs for a warranty, so it shouldn’t have been a problem with them covering it. I wouldn’t recommend American Auto Shield to anyone else.

My vehicle had gone over 100,000 miles and outlasted its warranty. So when my local auto repair place gave me three warranty providers, one of which is American Auto, and I called each of them for information. American Auto Shield offered me a fair price and they were very nice, so I decided to pick them. I recently had a claim because the steering mechanism of my vehicle broke while we were on an out-of-state trip. It was a very unusual situation because no other dealer or place stocks that part and they had to be ordered from the factory. The situation was critical since we're travelling but the manufacturer of the mechanism managed to come up with one and we were inconvenienced for only three days, so in the end, we're very happy.

I paid per month for a year and I paid the whole thing. I didn't have to use it but one-time on the last go right after all the money had been paid, I found out something was wrong with my car. I almost had forgotten that I had the Auto Shield insurance. That's the part that I was unsatisfied with. So, the Cadillac team filed the claim after they found out what was wrong with my car. But, American Auto Shield wanted me to pay a little money on the side. I had more than one thing done but they only half covered one thing.

I went down on a Mercedes dealer and I said, "You hear of these guys?" They said, "Yeah. We heard of them. We deal with them. They're good." So that's how I chose American Auto Shield. One of the guys called me when I was in the midst of a problem and he was very helpful. Also, feedback was very good. It was a messy episode and it cost me a lot of money but it was okay. They did a good job, and I'm very satisfied.

I was told that the contract with American Auto Shield would cover certain defaults or whatever problem that may occur. But after I took out the policy, it doesn't cover some of the things that they said would be covered like the radiator. They were also trying to give me the runaround behind the transmission. I took it to the Ford store but they're saying that it wasn't the transmission. I called the other day and they said that I could take it to a transmission shop. But it's been hard to take it to the Jaguar shops and when I did take it to the Jaguar shop, they were telling me that it wasn't covered. But I'm going to attempt to take it to another transmission shop and I'm having to pay out of my pocket for some other mechanical problems.

When we got contact by AMERICAN AUTO SHIELD the offer us the best extended warranty they have. AAS told my wife that our extended warranty was about to EXPIRE or that probably we didn't have extended warranty anymore. My wife buy this AAS warranty. We have been almost making payments. ABOUT 7 week ago we took or SUV to service transmission. Was going out. DEALERSHIP CONTACT AAS. They call us and told us that it will be cover. After a few weeks in the shop. The shop call me and told me if I want to buy part to fix my transmission or if I decide to get the used transmission that AAS was will to sent out. Either way I was going to pay out my pocket. So I told the shop to figure out how much. Shop call me and told me close to $5000 and that AAS ONLY was going to pay $2800. I will pay the rest.

I’m 82 years old. I have trouble getting around and I don't know if my condition may worsen to the point where the neurologist will say that I'm not able to safely drive. So it's better for me to have a 4-yr old car than to have a year old car and have to give it up. It's another $50,000 when you trade every four years and I'm not into that. And I like to save a little bit for my kid for the nursing home. One time, I asked my son how come the cars he's buying are used but it's warranted up to 100,000 miles. He said that extended warranties are available out there. So when I saw an ad, I thought I would try it if I wasn't going to buy another car. I then got in touch with American Auto Shield and told them I would pay them cash and I wanted it right off in the best price they could give me. They called me back over half hour later, made an offer and I got it for about half of what they initially offered it for. I thought that was quite a savings, so I was satisfied.

I had to file my first claim after only a few months of using American Auto Shield when my engine died on me unexpectedly and I was expecting to have to jump through a dozen hoops just to get things done. Amanda was incredibly friendly and willing to help me get everything done. They never once treated me like I was trying to scam them like so many other places that offer similar services have in the past and I went away feeling like I got exactly what I was paying for. Would definitely recommend giving them a shot and seeing how it works out for you.

Came in handy when I needed it. Few hiccups but nothing life altering. Just some minor delays that were easily worked out. Happy with the result. It's not a perfect system but really what is. Were there when I needed and that is really what I was after.

Auto Mechanics have called from shop about five times for various reason and nothing has been covered. Auto Mechanics were given reasons. So for future customers, please read the contract as not much is covered and there are many exclusions which a layman like me can't understand when policy is sold. I would not buy this in future.

I've been with American Auto Shield for over a year now. Their sign up process was good. I heard about them on the radio and I called and spoke to some guy, and he talked me through it. It was easy.

When I was initially approached with the purchase plan I thought I would later regret my decision to enroll but I must say this was the best decision I have made. I have had to use the warranty three times and have been pleasantly surprised by the quick responses for approving coverage. Thank you Eddie for working with me thru some financial difficulties.

I was skeptical at first, without a doubt, but over time I began to slowly have faith in American Auto Shield to do what they said they would do. Fix my Vehicle. Whenever I had an issue with my one ton truck, I would be in doubt if the repair would be covered. But after one year of covered service and driving over 100K miles, they were still with me paying for all mechanical repairs needed. I drove 100K miles, all over the United States, and American Auto Shield was always there ready to help when asked. I am a satisfied customer.

We purchased a new vehicle and I attempted to cancel the policy since December, did not receive my refund until March. Between being told I had to call different people and complete different documents with each company, step in the process I was very frustrated. I completed multiple memos requesting to cancel services and each time I called I was told something different. "We're processing the refund." "We didn't receive the memo." "You have to call the company you purchased it from". The company was quick to send a discontinuation of service letter when I did not send my payment on time.

These people are crooks! When I first purchased the policy I was told that if I were to ever cancel it I would get a pay off of mileage unused and time left on my policy. This is not true! I just cancelled my policy and they told me that they didn't owe me anything because they paid out all the money they owed me in claims. This is not what I was told when I bought the policy... Just one more example of how these people work. This is the third time I've been burned by this company. Read your reviews before you buy an extended warranty.

I love the service team. I had my starter replaced on my car. I called them and they said, "Take it to the repair shop of your choice and we'll take it from there," and they did with no problems.

The errors made in analyzing the problem created a 4-day delay in AAS authorizing the claim. The auto was in the shop and based on AAS staff the driving of the auto to failure would negate the contract. The $160 limit on auto rental would have been sufficient if you had done your "ride-along" properly. This is confirmed by the repair shop and other transmission experts.

The last time I had to use this service it was a frustrating experience. A lot of back and forth between the repair shop and Auto Shield. It was not an easy process. Passing the buck so to speak. I think it would be easier if your company contacted the repairs shop.

American Auto Shield has always stood by me whenever I had service done on my Jeep. I just had the Service Department call American Auto Shield. The rep explained to the Service Department what was covered and what wasn't, and my Jeep was repaired. American Auto Shield has taken care of me for years and I am very grateful!!

Overall experience was good. Had two appraisers look at work to be done. Work was done and Truck running great. Happy with the service. Had some hiccups but always found a representative that was willing to help. Glad I got the extended warranty. Need my vehicle to get my days tasks done.

Recently on a road trip north to visit friends I experienced the death wobble - very un-nerving! Went to closest Ford Truck Division Dealer to evaluate the problem. Presented documentation for American Auto Shield of Lakewood, CO, which actually the vendor is Car Treaty out of Santa Ana, CA. The representative would not discuss any warranty items with me and requested only the service manager speak with her. That is the first sign that your right to information has been compromised.

I had brought my auto for repair for a tested bad alternator. American Auto Shield has to be falsely manipulating the info in alldata software as they are saying the repair and diagnostic should only take 45 minutes to replace on a 2008 Toyota Tundra V6 4.0 engine. First of all my Diamond package warranty does not state that alldata software is used to determine the repair labor cost and part. Instead of me just paying the deductible of $100.00 they also had me pay a extra portion of the labor total $235.78.

Called to cancel policy within 30 days after re-reviewing the policy (which reads as a 15 page DISCLAIMER). Realized that I had been hounded by Telemarketers for almost two months and that I had signed under duress. My request to the representative Ms. Gina ** was rudely rejected as not meeting her specifications. Whether she represents works directly for National Auto Division or American Auto Shield, I had been hounded for over two months by their telemarketers when on August 17, 2016 E. **, a snake oil salesman-- called to told me that the company I was already with was a rip-off fly-by-night outfit which did not honor claims, that I needed to change my coverage right then as time was running out. He stated he had nine complaints from my company on his desk which he was working with to get those persons' vehicles covered because their claims were not being accepted.

American Auto Shield / Empire Consumer Services / Liberty Auto Protection are fraudulent companies that implement their fraud by hiding behind each other. Empire Consumer Services, based in California, is the selling agent. American Auto Shield, based in Colorado, is the administrator of policy and Liberty Auto Protection, based in New Jersey, is the parent company. Empire Consumer Services sells the fraudulent auto policies for Liberty Auto Protection. They promise they will cover mechanical issues with your vehicle, take thousands from you, but their policy administration is another company, American Auto Shield, who denies all claims, even when the parts are listed as covered.

I have 100 deductible for my warranty work and now they already found a different alternator rather than dealer part they had at Auto Zone and now disputing the labor cost at Fairway Chevrolet. 3 days over 116 dollars they don't want to pay. Doug ** actually referred to YouTube video for reference of the speed an alternator can be change out.

I would not have no more contract with this company. They never send parts that work, parts they send for your auto don't work, so they send in another part. This can take up to two weeks to get your car back. This is doing without your auto. Take advice do not get their contract, it's not worth it. Check complaints first, before getting a contract. Nothing but rudeness and misleading. They put in overhaul parts that don't work. Not me. Never again.

I had to get a work done on my H3 Hummer. First at all, my dealer called the recommended number to get approval. No way, I had to wait almost two hours before someone from the claim department called back. The next issue was that the representative from American Auto Shield, Inc found the radiator cheaper on AutoZone. It doesn't matter if it is re-manufactured, exchanged or a used component. If your dealer cannot match the price, you have to accept what your warranty company is willing to cover. Otherwise you get a check. By the way, don't forget your $100 deductible. When we bought the contract last year from CarTection.com they told us how great the service is. My recommendation, read your contract (18 pages) and stay away from that kind of business companies!

When my warranty expired on my Kia Optima, I was very worried about how I would pay for costly repairs. I did a google search and found their website. I talked to a sales rep. We set up a plan, the process was very easy and painless. 12 months later my transmission went out :( It was going to cost over $2700 to fix it. I called American Auto Shield claims number and they took care of the rest. I only paid $100 for a deductible, that was it! They also gave me a FREE rental car for 2 weeks. 5 Stars!!!

Bought warranty from Smart Choice USA which turns out to be American Auto Shield. Takes two days for an adjuster to approve repair, then they looked for cheap parts another two days, ordered wrong part even though repair shop told them it was wrong so now will be Monday before part gets here. This will take a week for an 11 hour job. They refuse to pay more than extra on rental car. Rude and don't care about their customers. Smart Choice phone number no longer works.

I paid $2885.00 for an extended warranty in 2012. I canceled the warranty and only received 582.00. Warranty was until May 2017.

I have paid for an extended warranty for almost 4 years. This warranty is not cheap. When I was offered this contract, I was told it would cover all motors on my car. Well that was a lie. The motor that moves my side mirror recently died. I took it to the dealer and they contacted this company. They were told that they do not cover this type of motor because how do they know it wasn't caused by an accident. WHAT?!! The dealer explained that my car was not in an accident and the broken motor was most likely due to the fact that the car is a 2008. Since they are absolutely useless when needed, I discontinued their services. I should have stuck with the extended warranty offered by my car dealership!

I paid for a 4-year/60,000 mile bumper-to-bumper warranty and over the 4 years, I only put 30,000 miles on the car, and never used the warranty. On 2-9-12, I had work done on a throttle sticking issue and Warranty America said it was not covered. It cost me $506, then on 2-23-12, the electric window failed. I took it to the dealership on the 23rd and it took them until the 28th to get the parts and finish the repair.

I purchased the extended warranty not long after I purchased my car from Heritage Honda in 2007 and made monthly payments until it was paid off. It was a bumper-bumper plan and my car had 8,150 miles on it. This past June 2010, my air conditioner went up and it was covered on the policy. I took it to Heritage and that's when the saga began. Heritage did what they asked, ran a diagnostic, I paid my deductible and then they wanted to send out an inspector before they would send parts. Oh, did I mention parts that were used that came from a junk yard?

Contract provides for 100% coverage on vehicle parts and labor and rental car coverage. Warranty America refuses to pay even reasonable cost for parts (non dealer replacement parts) and states that the contract holder is responsible for the excess charges or Warranty America will supply the part. If Warranty America sources the part, they will not cover the extra day (or 2 days if part shipping cutoff is missed) that it takes to get the part to the service center.

Bought Bumper to Bumper coverage and was assured that everything other than ocvious wear and tear items (ie. tires, braes, spark plugs, wipers, paint...would be covered 100%. Went to put a claim in and was told 75% of the work I needed would not be covered. Asked to cancel policy and was told I couldn't get an amount that would be refunded until it was processed. I've paid in almost $800 and owe $1000 in 11 months. These people won't even cover the nuts and bolts required to fix a "covered" part!