American Auto Shield Reviews

I called to get the protocol to have my car towed. The rep answered my questions and initiated putting me on the computer. The roadside asst. rep was helpful in finding a timely tow company. Car is at the dealer and I await conclusion of the process.

I was uncertain how I would be treated, I have never had my car serviced for maintenance by anyone I don’t know. I’m lucky enough to have several people that have been in the car culture and have turned their professional experience into a hobby of pride of ownership. It’s rewarding to know that the engine has failed internally and was in no way because of negligence. It’s a pleasure to deal with an honest company.

At this point it seems like each step in the claims process is compartmentalized. Each time I call it seems the process starts all over again. My car failed Friday Feb 4, 2022 and today is Thursday February 10. Still waiting.

I was asked to submit requested documents and given a easy to follow description of what was needed. Reaching the dept I needed was easy, the number was very accessible. I was given prompt return email about my claim.

My first time using CarShield warranty was unpleasant because the a/c repair mechanic said I needed more parts than necessary. A warranty rep had to go to the mechanic shop and determine exactly what parts I needed. Then the part I needed was in California. It took 7 days to fix my a/c and they not authorize a rental.

I received a call from the car warranty representative stating the faulty power seat is a covered issue and that he has coordinated an agreement with the repair company to fund the repair bill. Everything was handled in a manner that allowed me to clearly see I had an advocate in my corner. WOW!!!

You did not get full records showing that I brought the vehicle in first being told it was jumping due to a bent rim and I replaced the rim and all four tires. On drive home vehicle still did the jumping motion. Called dealership. Returned car for correct diagnosis. Did not negligently put car on road. Vehicle has been parked since November 10th. I have been off work for a double knee replacement. Unable to drive. My warranty should cover this as I did nothing wrong.

The representative from Rivertown Ford in Columbus, GA, contacted Car Shield on February 2, 2022, about an issue with the transmission in my Ford F150 and was told that the transmission was not covered. However, I contacted Auto Shield about the denial, and the representative stated no records showed that anyone had called about my vehicle. Nevertheless, the representative was very professional in handling my concerns and documented the reason for my call. He also advised me to contact Car Shield again with the representative from Rivertown Ford.

It takes a while for the insurance adjuster to come out and make a decision on how to fix the problem. Once the decision is made. The problem is solved. The work l had done was easy to fix and the mechanic that worked on my vehicle had it done fast.

I called for road side assistance and it was done without delay, the mechanic had done the check up and I had a claim number within a day. American Auto Shield is a great company to work with and easy to communicate with. I recommend this company to everyone.

This being my first time using American Auto Shield was a great help. I called them up and told them what was going on and they checked my account and told me I was covered. Boy was I happy 'cause I didn’t know how I was going to pay to get my car fixed. Thanks American Auto Shield.

This was my first time submitting a claim for repair. Representative was very professional, patient in answering my questions and did a great job of making sure this claim went through properly. All worked well with my repair shop who also said they had no problems with their interaction with the company.

Let me start with saying that this business: American Auto Shield and it's system company Carshield is a scam, a ponzi scheme, a bait and switch scheme. Any of the customer that is making any type of payments should stop the payments now and ask for their money back. This complaint is about claim #**, 2017 Ford F350 with a gold package from carshield (with a clause included in the payment for personal/business/commercial use).

Car has spent 12 days in shop, still waiting for approval for repairs. Seems repair center and Carshield approvers have issues communicating. I have had to become a middle man for information between them. This is not the way I understood this was suppose to work. This problem needs to be fixed and my car repaired.

I am hoping my Jeep Issues are COVERED by my Extended Warranty! My praises for AAS will be great if that ever happens! Although Customer Service is GREAT I am still waiting for the Repairs to get done! It is no fault of AAS! The Dealer has to take the first step so I guess we will see... EVENTUALLY! I am hoping for the BEST! Thanks to all of the AAS Employees who have been so helpful to me! You're all doing a very good job!

Contacted Customer service and spoke with Laura who provided the most outstanding customer service and she was able in helping, calming and she explained in detail the process of filing a claim. Thank you, Laura.

Very outstanding, dependable, trustworthy, honest business who can have someone get the car fixed in a matter of time. Not take such a long long time to get things done. Thank you. God bless. Have a great day.

I have had a very good experience with this coverage so far and I am impressed with the customer service and professionalism I have encountered while dealing with my truck breaking down. I would highly recommend this to anyone worried about facing a very costly repair in the future.

For the most part this has been a frustrating experience. I have been trying to get a refund for towing services that was denied me on 7/21/2021. I was told by the roadside rep that my account wasn't active, however I confirmed through CarShield that my account was active during that time. And my account has remained active! Yet, I was originally denied my claim twice after resending the documentation at least three times. I was told that since my account was in "back out" status, my claim could not be processed. What I don't understand is why was my claim denied? I was behind two payments towards my account, but my account remained in active status.

Other shop owners and customers please email me your experience with AAS and I will get a class action lawsuit going and get this put on the news! ** American Auto Shield by definition are crooks. I own a auto repair shop in Utah and had settled on an amount that american auto shield would pay and an amount the customer was responsible for. This is the norm as we are a certified Repairpal shop and deal with a minimum of 20 warranty companies on a weekly basis. After completing the work and collecting payment from the customer we submitted for payment from American Auto shield and we noticed the payment was $1,400 less than what they originally agreed to pay out.

The water pump was coming from an Auto Zone place here in Tyler and it has taken 4 days and I still don't have my car, they said I might get it Monday or Tuesday of next week. And then, I am not able to get a rent a car. Wow, some kind of warranty.!!!

To open the sliding door on my Honda Odyssey, you pullout on the handle. When I do that, It seems, at first, to have a motor that tries, but door doesn't open. Instead, it makes a loud cracking sound--holding back or balking--with sharp loud noises. And finally after about the third attempt, the door opens. Then, the phone message was cut off before finally finishing the call. I tried to call back several times but no answer. She had just told me to have my mechanic call back at this number to give the diagnostics: 800-531-1925. Then our conversation was cut off. So the next day I called back to be sure this was reported. And that person was caring and helpful, affirming that my mechanic should call the same number next Wednesday when he does the diagnostics. I am Carol ** at **.

This associate was the first to accurately communicate the standards by which you would determine the acceptability of an auto repair shop. Your initial sales associate wrongly stated it had to be an ASE facility. This led me on a wild goose chase and created delays in getting my vehicle back. I can't give you a fully accurate score on coverage because so far you haven't covered anything, and I stress about whether you will.

My first claim, they turned down and no one could explain why. Since I have 3 cars on this service, I called to cancel all 3. Needless to say the rep appeared so concern that she went out of her way to convince me to reconsider. She was very knowledgeable when answering my questions, which is important especially when explaining things somewhat unknown to the average person who just knows how to drive a car. This rep was great!

It was a wonderful experience and would recommend them to anyone else who has issues with their vehicle. The customer service is so good and resourceful with any questions that I had. They even helped me with dealership problems that I was having.

Engine failure. It’s been a nerve-racking three weeks. Between getting my car towed to the garage And the garage analyzing my engine Engine failure and Is replacing my engine extremely satisfied.

I called in an attempt to ensure that my claim will be covered. I have strong worries that you will make every effort to ultimately deny my claim, based on the experiences of my local Ford dealer. Their concern is based on doing business with you in the past. They say you waste their time with incessant calls and in essence "hide the ball" and use any reason to deny claims. They are very busy and can't waste time on 30 minute calls. I have had to contact other mechanics in an attempt to repair my vehicle and you can't provide me with criteria for determining their eligibility, further wasting time. Your agent was as helpful as she could be.

Engine breakdown engine block. Car Shield has help me through my hard times for last two weeks with the bad Engine keeping me updated with the Procedure and the shop working on the car progress.

Before you can register a vehicle in Utah it has to pass emissions, which it did with flying colors on July 7. On July 29 it was running rough so took it to Larry Miller Jeep in Provo UT. The service rep, Mason **, called me July 1 to report that cylinder #6 is bad. So he called CarShield that same day. Then I called CarShield last Friday July 9th. Mason hasn't heard from you. So I called again today. That's 3 times now...

I took my car to the Infiniti dealer. They found that my radiator was gone and had to be replaced. American Auto Shield didn't want to pay the dealers price for a radiator so they looked for one and took several days to find one and ship it to the dealer. I was without a car for OVER a WEEK due to their policies, and I was NEVER able to talk directly with the adjuster to voice my complaints about how poor their service was. The radiator came in bent. The dealership was able to repair the radiator enough to use it, but now I am worried that the radiator will break sooner than it should since a ben radiator was installed in my vehicle.