American Auto Shield
About American Auto Shield
Since 2002, American Auto Shield (AAS) has provided vehicle service contracts with a simplified claims process. AAS offers auto, ATV, motorcycle and off-road motorcycle coverage for dealers, agents, direct marketers, membership organizations and lenders. It also provides access to 24/7 online support and claims filing.
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Overall Satisfaction Rating
- 5 stars
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- Monthly plans available
- Motorcycle/ATV coverage
- Lenient age/mileage requirements
- Large number of plans available
- Only sold through dealerships
- Expensive towing fee
American Auto Shield has coverage to satisfy most needs. Although it only works through dealerships, its large number of plans and acceptance of older and higher-mileage cars make it a good option.
American Auto Shield Reviews
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Our family was on our way back from Florida, where our car died on the highway in Ocala Florida. We contacted CarShield and the two ladies on two different cell phones coordinated a tow and place called Don's Garage to take it to. The process was quick and the tow company came in 20 minutes. Don's Garage fixed our car the same day. I'm glad to be a Carshield customer. It's worth it to have the peace of mind knowing Carshield has your back in time of need. Thank you to everyone.
The customer service representative was GREAT! However it would be more convenient/helpful if...once your vehicle has been towed (by you guys) to the shop a rental should be provided throughout it all.
American Auto Shield has come through for me. My 2014 Chevy Silverado motor and transmission had problems. American Auto Shield has put a smile on my face. Now I can keep my Chevy Truck for years to come.
This is not a gimmick. I made my payments and when it was time for them to help they were there for me. My transmission and transfer case went out and they was there for both of them. Great company. Stands behind their word.
Processing could been quicker, out pocket fees ridiculous, Car Shield should have recommend auto shops they can compromise with on parts etc to save customer money so we just pay our deductible like contract stated.
We have a 2002 Ford Ranger given to us from my father. He loved this truck and I want it to be in our family for years. Thank you on repairing our truck. It has taken some time to be approved and it is great we have another car.. But the most important thing is our truck will be fixed and ready to come home very soon.
I called to get the protocol to have my car towed. The rep answered my questions and initiated putting me on the computer. The roadside asst. rep was helpful in finding a timely tow company. Car is at the dealer and I await conclusion of the process.
I was uncertain how I would be treated, I have never had my car serviced for maintenance by anyone I don’t know. I’m lucky enough to have several people that have been in the car culture and have turned their professional experience into a hobby of pride of ownership. It’s rewarding to know that the engine has failed internally and was in no way because of negligence. It’s a pleasure to deal with an honest company.
At this point it seems like each step in the claims process is compartmentalized. Each time I call it seems the process starts all over again. My car failed Friday Feb 4, 2022 and today is Thursday February 10. Still waiting.
I was asked to submit requested documents and given a easy to follow description of what was needed. Reaching the dept I needed was easy, the number was very accessible. I was given prompt return email about my claim.
My first time using CarShield warranty was unpleasant because the a/c repair mechanic said I needed more parts than necessary. A warranty rep had to go to the mechanic shop and determine exactly what parts I needed. Then the part I needed was in California. It took 7 days to fix my a/c and they not authorize a rental.
I received a call from the car warranty representative stating the faulty power seat is a covered issue and that he has coordinated an agreement with the repair company to fund the repair bill. Everything was handled in a manner that allowed me to clearly see I had an advocate in my corner. WOW!!!
You did not get full records showing that I brought the vehicle in first being told it was jumping due to a bent rim and I replaced the rim and all four tires. On drive home vehicle still did the jumping motion. Called dealership. Returned car for correct diagnosis. Did not negligently put car on road. Vehicle has been parked since November 10th. I have been off work for a double knee replacement. Unable to drive. My warranty should cover this as I did nothing wrong.
The representative from Rivertown Ford in Columbus, GA, contacted Car Shield on February 2, 2022, about an issue with the transmission in my Ford F150 and was told that the transmission was not covered. However, I contacted Auto Shield about the denial, and the representative stated no records showed that anyone had called about my vehicle. Nevertheless, the representative was very professional in handling my concerns and documented the reason for my call. He also advised me to contact Car Shield again with the representative from Rivertown Ford.
I am a disabled veteran from the US Army, living on a fixed income. I was told by a Car Shield representative when I purchased the warranty that if anything happened to my engine or transmission, I would be covered. However, after speaking with the representative on February 3, 2022, he explained that Car Shield might not cover electrical parts in the transmission, and I am not sure what is wrong other than the transmission slipping. I understand that I should have read the contract in detail before signing. Still, I assumed from Car Shield advertisements showing satisfied customers with engines and transmissions repaired, and I thought this was a safe company to trust for unseen vehicle problems. If possible, I would like to speak with someone about this issue. My name is Harvey **.
It takes a while for the insurance adjuster to come out and make a decision on how to fix the problem. Once the decision is made. The problem is solved. The work l had done was easy to fix and the mechanic that worked on my vehicle had it done fast.
I called for road side assistance and it was done without delay, the mechanic had done the check up and I had a claim number within a day. American Auto Shield is a great company to work with and easy to communicate with. I recommend this company to everyone.
This being my first time using American Auto Shield was a great help. I called them up and told them what was going on and they checked my account and told me I was covered. Boy was I happy 'cause I didn’t know how I was going to pay to get my car fixed. Thanks American Auto Shield.
This was my first time submitting a claim for repair. Representative was very professional, patient in answering my questions and did a great job of making sure this claim went through properly. All worked well with my repair shop who also said they had no problems with their interaction with the company.
Let me start with saying that this business: American Auto Shield and it's system company Carshield is a scam, a ponzi scheme, a bait and switch scheme. Any of the customer that is making any type of payments should stop the payments now and ask for their money back. This complaint is about claim #**, 2017 Ford F350 with a gold package from carshield (with a clause included in the payment for personal/business/commercial use).
The claim started on 9/24/2021, since then all the requested records/files were submitted, records from the service department about a high pressure pump failed, records going back 12 months, even records going back 4 years in an attempt to find something to deny a $11000 repair claim, restarting clock every time a new document was submitted to them. Service department at Jack Kane ford (in person of miss abbey ** - great person, that went above in beyond with this case) submitted all the necessary information, recommends the high pressure pump and the diesel lines and system to be replaced, even got a call from mr. Mark the main adjuster from AAS (3 adjusters were changed for this claim). Informed that the claim is pre-aproval and awaiting another department to review it.
Aas is milking the clock, still didn't inform me about what is going on and requests records and files of over 4 years old. It is 10/18/2021 and no calls or any type of communication from aas about what is the status of the claim. Aas is investing time and any effort in trying to deny the claim instead of getting their portion covered and move this repair. It's almost a month since the vehicle is at the repair facility.
Car has spent 12 days in shop, still waiting for approval for repairs. Seems repair center and Carshield approvers have issues communicating. I have had to become a middle man for information between them. This is not the way I understood this was suppose to work. This problem needs to be fixed and my car repaired.
I am hoping my Jeep Issues are COVERED by my Extended Warranty! My praises for AAS will be great if that ever happens! Although Customer Service is GREAT I am still waiting for the Repairs to get done! It is no fault of AAS! The Dealer has to take the first step so I guess we will see... EVENTUALLY! I am hoping for the BEST! Thanks to all of the AAS Employees who have been so helpful to me! You're all doing a very good job!
Contacted Customer service and spoke with Laura who provided the most outstanding customer service and she was able in helping, calming and she explained in detail the process of filing a claim. Thank you, Laura.
Very outstanding, dependable, trustworthy, honest business who can have someone get the car fixed in a matter of time. Not take such a long long time to get things done. Thank you. God bless. Have a great day.
I have had a very good experience with this coverage so far and I am impressed with the customer service and professionalism I have encountered while dealing with my truck breaking down. I would highly recommend this to anyone worried about facing a very costly repair in the future.
For the most part this has been a frustrating experience. I have been trying to get a refund for towing services that was denied me on 7/21/2021. I was told by the roadside rep that my account wasn't active, however I confirmed through CarShield that my account was active during that time. And my account has remained active! Yet, I was originally denied my claim twice after resending the documentation at least three times. I was told that since my account was in "back out" status, my claim could not be processed. What I don't understand is why was my claim denied? I was behind two payments towards my account, but my account remained in active status.
Other shop owners and customers please email me your experience with AAS and I will get a class action lawsuit going and get this put on the news! ** American Auto Shield by definition are crooks. I own a auto repair shop in Utah and had settled on an amount that american auto shield would pay and an amount the customer was responsible for. This is the norm as we are a certified Repairpal shop and deal with a minimum of 20 warranty companies on a weekly basis. After completing the work and collecting payment from the customer we submitted for payment from American Auto shield and we noticed the payment was $1,400 less than what they originally agreed to pay out.
We have been battling with them non stop for a couple of months now and they still refuse to pay what they originally agreed upon blaming it on a clerical error on the adjusters part who is no longer on the case. I AM GOING TO MAKE YOU FAMOUS AMERICAN AUTO SHIELD. I have already contacted the BBB and the consumer protection agency. I also have a social media following of over 800,000 people on 2 different accounts and I am going to let them all know what kind of crooks you are so that no one else will get taken advantage of. This is more about the concept of keeping your word and being a reputable business than it is about the money. I don't care if I have to spend 10 times the amount owed to my business, you will pay one way or another.
The water pump was coming from an Auto Zone place here in Tyler and it has taken 4 days and I still don't have my car, they said I might get it Monday or Tuesday of next week. And then, I am not able to get a rent a car. Wow, some kind of warranty.!!!
To open the sliding door on my Honda Odyssey, you pullout on the handle. When I do that, It seems, at first, to have a motor that tries, but door doesn't open. Instead, it makes a loud cracking sound--holding back or balking--with sharp loud noises. And finally after about the third attempt, the door opens. Then, the phone message was cut off before finally finishing the call. I tried to call back several times but no answer. She had just told me to have my mechanic call back at this number to give the diagnostics: 800-531-1925. Then our conversation was cut off. So the next day I called back to be sure this was reported. And that person was caring and helpful, affirming that my mechanic should call the same number next Wednesday when he does the diagnostics. I am Carol ** at **.
This associate was the first to accurately communicate the standards by which you would determine the acceptability of an auto repair shop. Your initial sales associate wrongly stated it had to be an ASE facility. This led me on a wild goose chase and created delays in getting my vehicle back. I can't give you a fully accurate score on coverage because so far you haven't covered anything, and I stress about whether you will.
My first claim, they turned down and no one could explain why. Since I have 3 cars on this service, I called to cancel all 3. Needless to say the rep appeared so concern that she went out of her way to convince me to reconsider. She was very knowledgeable when answering my questions, which is important especially when explaining things somewhat unknown to the average person who just knows how to drive a car. This rep was great!
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American Auto Shield Company Information
- Company Name:
- American Auto Shield
- Year Founded:
- Formerly Named:
- American Auto Shield
- 1597 Cole Boulevard, Suite 200
- Postal Code:
- United States
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