GWC Warranty Reviews

I got to one of their listed stations and told the people there that I was filing a claim for the GWC warranty. They took my keys and told me to come back a week later. When I came back, I thought they would have it ready but they ended up taking another week and a half. But everything was taken care of and I was happy with the cost. It was a good price for all of the parts that it covers. My confidence level is way higher now and I feel that if anything happens, I don't have to worry. I can just call them for anything. I've already recommended GWC to a lot of people.

However, their rep was always trying something out of you more, something that probably I wouldn't have needed. I told him, "I just want this repaired and that's it. I don't wanna see an oil leak because I'm paying that much." One thing I did not understand is that GWC only pays 100 bucks an hour or so. Mercedes charges $130 an hour. I just had to pay the difference, which came out like $500 something out of my pocket. The warranty covered most of it, but I still had to pay out of my pocket, which I was pretty bummed about because I know it shouldn't even be like that. I haven't even had the car for two months and I'm already dumping money into it.

Hopefully, that's the last time I use GWC because I don't wanna make it a habit. I wanna enjoy the car for what it's worth. I paid a lot of money for it and I don't want things to keep breaking down especially oil leak. If you have an oil leak, that's like the blood of the engine. You do not have any oil and now you're dumping another 10 grand for repairs. Besides that, with GWC, I don't even care if my car breaks down because I know they got my back. The people that I spoke to were really polite. They explain it to you really well, like I was face-to-face, not just over the phone. If GWC is available through your dealer or you can get it, the warranty pays itself off. If I can get it more, I will do it.

If you buy cars and get extended warranties through dealerships, they try to get you to put it as part of the financing. You really don't know what it costs most of the time, but with GWC, it was very clear to me that it was going to be about $2,700. I also knew the vehicle has to be $80,000 or $90,000. It extended a 50,000-mile warranty on to a car that had 60,000 or 55,000. At that point, I knew that if something went wrong with the air suspension system which is in this particular model, it would be worth about $2,000. And it was what happened. The repair was over $2,000 and my out of pocket was about $200. I thought it was a good deal.

I would tell a friend that my experience with GWC was straightforward. I get exactly what I'm paying for. They cover what they say they'd cover and I like that the repair shop does not start the work without getting the authorization from GWC. Other warranties will represent to cover something and then you let them go ahead and do it. And then, they say they only cover half of that because the other half didn't show up in a code or on the computer and you're stuck with a big bill. GWC doesn't do that. They validate just like an MRI at the doctor. You have to get pre-qualified before you get the MRI for it to be covered by insurance. This company does the same thing with the repair.

We did have a claim and we were grateful that we got that warranty. I basically followed the instructions that were given on the GWC contract. It stated to call if we had any mechanical issues. They suggested not to drive the vehicle and to utilize the tow service that was provided along with the coverage. I also got a call from one of their adjusters, asking primary questions regarding what happened, at which point he suggested we take it in and gave me the explanation of the shop needing to start the claim.

They suggested some local facilities to my area. I asked if I could take it to the dealership and they explained that that was a possibility however there was a cap on the hourly rates and parts, and I may have to come out of pocket with some other services rendered or residual based on what they would reimburse. Then I told them that I had a shop chosen. He said that was perfectly fine and to have the shop call them with their information.

The vehicle was taken to the service shop at which point they contacted GWC. I asked my mechanic if GWC Warranty had contacted them and he said that he couldn't get a hold of the warranty company. But there was a miscommunication on his part. There was an outage on 'cause of snow in Philadelphia and the warranty company was closed early. I called and that was what was explained over the voicemail. I called on Sunday the following available date and the gal answered. There was no claim then but they said to let the mechanic know to please call them and not to go ahead and start it. But that was the only delay which was a day or two. I didn't have any issues when it came to calling or getting some responses. And it was a very pleasant experience on the mechanic's side as well. I would recommend GWC.

Oh and I'm going to report and continue to share my experience with GWC because they are a false advertising company with no respect for their customers. I will not be to upset because at the end of the day I'm winning a little bit, but they better reimburse me for that damn tear down that they asked for. Being that the results are in my favor, why do I have to pay? I knew I had the car for 6 mos. There's no way I should be getting a new engine or transmission after only 6 mos.

Unfortunately, I had to have the car in the shop to repair a rear differential and a transmission. During this time, I was driving a rent-a-car so time was money. Guardian only covers $25/day for rental cars for 4 days. 3 business days after the inspector reviewed my car (6 days after Guardian had been notified) Tom told my mechanic that Guardian would cover over $5,000, but would not give her anything in writing. Then, over the next 3 days, my mechanic followed up with Tom and Ed to get official approval and she was told that all actions were waiting on the owner. After never receiving a single phone call from Guardian, I hear about this through my mechanic. I call Guardian immediately. My adjuster, Tom at ext.118 tells me that he will only cover $3,000 saying that he previously mis-stated the number to my mechanic. When I asked him to break that down, he said that he would only cover ~$800 for the transmission (a part which was replaced with a refurbished transmission by County Transmissions through Guardian cost Guardian $3,000 alone in Fall of 2008). ~$300 for the door switch, and the rest was the rear differential. I do not know these numbers exactly because when I asked for these numbers in writing, Tom refused. I requested to be transferred to the manager, Ed at ext.111, who stated that the $5,000 conversation with my mechanic never happened. I am not sure how he can make such a bold statement.

Those are all sincere frustrations that I would like resolved, but my stopping point right now is my rear differential. I have contacted everyone that I know that specializes in repairing Volvos after the year 2000, and every single person tells me that the only way to replace a rear differential on this car is to buy a brand new part from Volvo (I believe at a cost of over $5000). I am told that the used part may render my car undriveable. Tom said that he read in "All Data" that a change to my vehicle's database could get around this problem. I asked him for his source, and its reference. He refused to provide it. I have since asked Ed for the source and reference, and he also refused to provide it. However, Ed did mention that Guardian's sole objective is to make sure that every part in my car is in mechanically working order, and the software was not his responsibility. Here in lies my concern. I am sincerely concerned that Guardian is going to leave me with a used part in my Volvo, which does not drive. Ed's criteria would be satisfied because everything mechanical is in working order. When I asked Ed for a written assurance that Guardian would pay for all mechanical labor required to get my car into drivable condition, he refused to give me a verbal assurance, and he continued to state that he would provide nothing in writing.

I then asked Tom and Ed for a written price estimate with reference-able parts so that my mechanic can utilize the used parts that Tom found so cheaply ($3,000 would not cover used parts according to my mechanic). They would not give me these references, nor would they give me a written quotation. They refused my requests.

Ed and Tom both told me that they needed to check with their repair shop to make sure that they could do the work (why do they do this after they quote me? ) I followed up with Tom and Ed every day for 4 business days only to finally reach Tom when he asked, "When are you going to bring your car to Dorsey Transmission?” Without input from Tom or Ed, I had been in contact with Jack at Dorsey Transmission for those 4 days, and he, nor I, had ever been notified that I was to bring my car in.

Proposed settlements: Now I have a dilemma: At this point, I do not trust Guardian to leave me with a working car without a written assurance. Tom and Ed have never given me a written quotation and a validated price estimate to take to my mechanic beyond the $5000 vs. $3000 verbal statements. What is actually approved and why? And as a sub-point, how can Guardian get away with only paying $800 for the same transmission in the same car that cost $3,000 18 months ago? I am sick and tired of the Guardian service, and never want to make that phone call again, but Ed refused my offer to let him buy out my contract.

Proposed settlements: Option A) A written assurance that my car will be able to drive my car off the lot of Dorsey Transmission. If repairs were done, then for under $500 ($100 deductible + up to $400 in software costs more than double their estimation). If repairs were not done, or if they couldn't be completed, then for free. Option B) Instead of paying my mechanic $3,000 to fix my car, they pay me $3,000 personally to tear up their contract and never speak with them again. I will then handle my car in my own way.