GWC Warranty Reviews

Looking forward to not having to ever file a claim or if I do, then having a positive experience with the benefits. Used auto dealer's finance guy is a heck of a salesman, sold me the plan without much in writing about coverages and exclusions. Warranty contract is pricey, Comprehensive Package coverage includes the Power Train and Essential groups, plus vehicle electrical, steering and suspension. My 300 SRT8 has a tuned suspension system for economy, sport, and track modes. Electrical system is advanced for a vehicle made in 2013. Immediate downside I noticed is vehicle trim doesn't seem to be covered and the SRT8's carbon fiber trim accents are failing and peeling away from doors and center console.

If I could give 0 stars I would. This company is a SCAM! I bought a used vehicle from a dealer and purchased an aftermarket warranty. The vehicle had 1700 miles put on it since it was purchased when the brakes and power steering went out on the freeway going 60mph. The idler Pulley broke causing the belt to come off that caused the loss of steering and brakes. After getting the vehicle off the freeway and into a safe parking lot the pulley and belt was replaced. When the vehicle was started the check engine lights came on. The vehicle was then towed to a repair shop where it was determined the engine had overheated and needed a new engine which the warranty company will not cover. This is a $12,000.00 repair that I have to pay for out of pocket while going back and forth with this so called warranty company. DO NOT BUY A WARRANTY FROM THIS COMPANY!!!!

Horrible warranty company. They charged you and approve you when they need your money, but when you need repairs, depending on the cost, they will deny your claims based on complete false parameters. GWC will make up any excuse about your car to NOT be responsible for the repair.

Gwc sucks. Yyes I didn’t read the fine print on the cancellation page. Yes I bought the vehicle. In Pennsylvania sold the truck. Cancelled the warranty and was told there is no refund on the warranty. Criminals in my mind so I’ve been informing everyone in my area to not purchase a warranty through Gwc. Only warranty company I’ve ever bought a warranty through and didn’t get my money back after cancellation. I only owned the vehicle for 10 months so I was basically robbed of 3000 roughly.

GWC is reprehensible, unethical, dishonest, and they offer as little help as possible. I purchased the platinum vehicle service contract and they did not honor it. They are polite, but, they are either unwilling or just incompetent and do not help. They pass the buck and do not follow up. After more than a month I am still waiting for refund. I am going to have a consumer attorney and/or a small claims suit. Bottom line. Do not purchase a service contract with GWC.

Beware to get an extended warranty with this company. They will do anything to try and get out of honoring a warranty. I brought my truck in and the dealership said the water pump is leaking and needs to be changed. They denied the claim because I didn’t have the coolant flushed at 150000 miles which has nothing to do with the water pump going bad. I only had 152000 miles on it. I would not recommend this company to anyone. Please beware and I hope this helps someone else so they don’t get screwed over like I did.

Every claim you submit gets denied somehow. No point in having them give you fake warranty even though I got their gold package. Waste of money. I should take them to court! Everything gets denied as "failed maintenance or rust isn't covered. Or it was a faulty installation". Every excuse in the book to deny covering anything.

What GWC has put our family through should be criminal, but their arbitration policies protect them from any sort accountability for their blatant theft. They sent two inspectors to basically deny coverage of a transmission which the mechanics clearly proved was the issue. This added hours to the diagnostic cost which they left us with. After finally complaining enough a third inspector was sent out. This one brought an instrument to evaluate the transmission...I'm not sure why the other two didn't bring one...oh yeah, because they were sent to deny coverage. At this point GWC said we had to update software which costs 250 dollars plus labor.

These people are the worst Service contracts for your car that you can ever get. They've had our car for two months at the garage for saying that they were gonna pay $5000 for the timing chain after two months they've only paid 1900 and they're saying they're not gonna pay the rest and so the garage is held the car for two months. We are getting a lawyer and we're gonna sue them because the shop is holding the car hostage because the service contract will not pay the bill for almost $3000. They're a scam and don't buy with them.

DO NOT BUY A WARRANTY FROM THIS COMPANY. They denied my engine claim using a completely false explanation that is not part of my contract. I submitted a claim for internal engine failure (scratched cylinder and piston ring failure). These are clearly internally lubricated parts, which my contract says are covered. The company denied my claim saying it was due to “carbon buildup.” I reviewed my entire contract and there is NO clause that excludes coverage for carbon buildup or combustion deposits. When I asked them to show me the exact clause, they admitted they could not provide one. They also refused to send me a written explanation, saying it could take “up to 30 business days,” which feels like an unnecessary delay.

GWC denies every claim submitted so far, but eventually had to cover repairs when pushed with undeniable proof. Even then a battle to get them to cover the repair. They do not have to provide facts to back up their denial of coverage. You can not sue them in court. Arbitration is costly and they know it. The company is GARBAGE and looks for any and every reason to deny. Do not waste your money with GWC. They provide crappy NON OEM replacements parts that have required on two major driveline repairs at least (2) faulty front end parts that leak. Still will not provide OEM or equal and will not cover the repair shops first second replacement. Horrible company. STAY AWAY as they will look for every possible angle to deny a valid claim repair.

I have a GWC Comprehensive Service Contract on my 2020 Lincoln Navigator L. Purchased with 98k just around 156k miles, I noticed an issue with the Shifting. I went into the dealership to have service completed and diagnosed. The transmission was bad and needed replacement. GWC warranty asked to see documents of if I had the Transmission service within the time the Manufacturer recommended. I showed them that I had it serviced before Ford recommended it. I always get my maintenance done early or on time, never late and I take care of the vehicle. They approved the transmissions from Ford OEM Motorcraft Transmission. Didn't even insist on using their own used ones; they just paid for a brand-new Ford OEM. It was around 3600 for parts and 1800 for labor. I don't have a deductible so they covered 100%.

When I took my car to the shop for a covered repair, they informed me that GWC is known to deny claims. Within 24 hours, my claim was denied. The point of purchasing a warranty is for peace of mind, and it is clear that GWC does not provide peace of mind and they will go to great lengths to deny claims.

Do not buy a warranty from these people. They will not communicate with you. Only the repair shop. They won’t even allow you to open your own claim on your own policy. After that, they’ll do everything they can to deny the claim for bogus reasons. It’s a waste of money. Save what you would pay for the warranty to out towards your repair.

So this is for anyone who refinanced and realized you never used the warranty so you just decided to cancel it. (Dealer is also trash) I cancelled my warranty May 31, 2025 after having it for about 2 yrs (honestly about a year and a 1/2). It's September and I'm still wondering where it is; I thought it was my terrible dealer but no. GWC says "the funds have been misplaced." Sounds like a load of bologna; "it has to be tracked down and if it cannot be found, we'll issue another one is a couple of weeks." Left speechless, I then ask, "can you explain the sequence of events that led to this point?" After this lady said a few words that didn't really make sense, I said thank you have a nice day. I don't care whose fault it is, my check is in limbo and judging by this company's reviews it's either going to be a while before I get it or I won't at all. I'm a Taurus though...

DO NOT USE THEM! Paid $2100 for a warranty and car brake system went down 2 weeks after getting the car and they won't pay for it! Using 5 words in a 13 page warranty document to get out of paying for a $3000 brake system. Calling it "pre-existing"! Well YEAH! Isn't that what a warranty on a used car is for?!?

I purchased a GWC “Essential” warranty thinking it would give me peace of mind, but it’s been nothing but a disappointment. The contract sounds good on paper — covering engines, transmissions, drivetrain, etc. — but when it came time to file a claim, they found every possible way to deny it. My car had a transmission fluid leak, which directly threatens the internal transmission parts they supposedly cover. Instead of approving the repair, they hid behind fine print, claiming the transmission oil pan wasn’t covered. I was left with a repair bill of over $1,300 out of pocket, despite paying for a warranty that was supposed to handle exactly this kind of issue.

This Warranty is a scam. My certified mechanic sent GWC the problem with the car, they told him it would be covered when he called. He followed up with them today and they told him it was not covered due to pre-existing issues. My mechanic explained that there was no way for them or him to determine this was pre-existing. This is their way of not covering anything! They want to make money on people, but won't hold up their end. He told me they are a total scam. He couldn't believe this would not be covered. I am so glad I didn't purchase more than the minimum months. It's heartbreaking as a consumer.

Mickey Mouse racket of a company. I paid a premium for the Powertrain Plus warranty, which covers the engine, but my claim for an engine oil leak was denied. My frustration echoes that of many customers here. GWC can rot.

My Car Has Been in The Shop since May, Ridiculous To purchase a Warranty For peace of Mind and They Go To These Lengths To not honor their Warranty. Car lost power on the freeway, no warning lights or Previous issues, Just Stopped. Towed to Shop and Called Warranty, been 3 months and they’re still searching for the cause. After Reading these Reviews I’m worried that my warranty may have been a scam.

I would give this company a zero if I could. A complete waste of money. I was out of town and the engine went out on my truck. It took over a month to get a inspector to look out at my truck then denied claim. The ford dealership said they had never heard of the reason they denied my claim. 4650 dollar. Waste of money. A Ford dealership sold me this warranty. I had a good feeling about it until now.

Transmission went out on my 2020 F250. The truck sat at the dealership over 3 weeks until they decided to come out for their inspection. Then they spent almost 2 weeks trying to figure out what would be cheaper for them: a rebuild or new Transmission. A month and a half later the service department is still waiting on parts. I will never use GWC and I will encourage others to use alternatives.

This is a scam!!! My rear differential went bad due to a leak at 153k miles. My fluid levels had been checked and were good at 149k miles as per the maintenance I had done (and documented) at the time. They denied the claim cause the fluid wasn’t “changed.” They will jump through hoops to deny any claim. Process was difficult from the start. I am sick over this- what these companies get away with is plain wrong. And shame on the dealer for selling me such a crappy warranty without explaining any of it.

I have the Comprehensive Used Coverage plan, which is fully paid, and they declined to pay for a faulting engine that was 3000 miles from the plan purchase date. If you review the Comprehensive Plan it sounds as if everything under the hood is covered but they tactically will find a loophole to wiggle out of any responsibility. My service providers contacted GWC several times describing the problem and submitted photos where coolant had leaked from the cooling system into two cylinders. One in each bank. Rust was evident and was clearly the cause of misfiring during start up and the initial 5 minutes of operation. Things would only get worse very quickly.

My transmission had a recall-related issue that was out of the 10-year recall repair notice so it was no longer covered by Ford. The warranty company agreed that the transmission was faulty and requested the repair shop to disassemble and take pictures of the cause of fault. Problem is the cause was electrical, repair shop needed instruction to what exactly GWC wanted to see to move forward.

GWC should be avoided at all costs. Very seriously, they are such a toxic and greedy, completely unhelpful company that you should question the motives of ANY DEALER who would even offer their scam warranty product. My problems with this company have been nonstop since our first engagement, and now at the end of this relationship, they have only gotten worse.

I sold my car and it has been 6 months and I still haven't get my refund on my policy. We only owed that used car for 1 year and never placed a claim. I called multiple times and it's super frustrating.

This company does not deserve a star. This company steals your money. They give you the run around because they don't want to give you a refund. They never answer the phone. I’ve been waiting for going on five months for a gap refund. STAY AWAY!!!!

WARNING. DO NOT DO BUSINESS WITH GWC WARRANTY!!! It is a scam. Customer service can provide no answers, they translate repair shop's words to mean whatever they want and don't cover your repairs. It isn't worth it. RUN from GWC WARRANTY... RUN!!!

GWC does not even deserve one star. ⭐ I need a transmission for my car. Was denied 3 times from them. They said lack of maintenance. My car's been in and out of shop since December 16. What that supposed to mean. My contract date did not run out now the mileage. They made up every excuse to not help me with a transmission for my car. I say breach of contract. I do not recommend anyone to get a GWC contract with these people. They just want your money. They are a scam.