GWC Warranty Reviews

I have a GWC Comprehensive Service Contract on my 2020 Lincoln Navigator L. Purchased with 98k just around 156k miles, I noticed an issue with the Shifting. I went into the dealership to have service completed and diagnosed. The transmission was bad and needed replacement. GWC warranty asked to see documents of if I had the Transmission service within the time the Manufacturer recommended. I showed them that I had it serviced before Ford recommended it. I always get my maintenance done early or on time, never late and I take care of the vehicle. They approved the transmissions from Ford OEM Motorcraft Transmission. Didn't even insist on using their own used ones; they just paid for a brand-new Ford OEM. It was around 3600 for parts and 1800 for labor. I don't have a deductible so they covered 100%.

When I took my car to the shop for a covered repair, they informed me that GWC is known to deny claims. Within 24 hours, my claim was denied. The point of purchasing a warranty is for peace of mind, and it is clear that GWC does not provide peace of mind and they will go to great lengths to deny claims.

Do not buy a warranty from these people. They will not communicate with you. Only the repair shop. They won’t even allow you to open your own claim on your own policy. After that, they’ll do everything they can to deny the claim for bogus reasons. It’s a waste of money. Save what you would pay for the warranty to out towards your repair.

So this is for anyone who refinanced and realized you never used the warranty so you just decided to cancel it. (Dealer is also trash) I cancelled my warranty May 31, 2025 after having it for about 2 yrs (honestly about a year and a 1/2). It's September and I'm still wondering where it is; I thought it was my terrible dealer but no. GWC says "the funds have been misplaced." Sounds like a load of bologna; "it has to be tracked down and if it cannot be found, we'll issue another one is a couple of weeks." Left speechless, I then ask, "can you explain the sequence of events that led to this point?" After this lady said a few words that didn't really make sense, I said thank you have a nice day. I don't care whose fault it is, my check is in limbo and judging by this company's reviews it's either going to be a while before I get it or I won't at all. I'm a Taurus though...

DO NOT USE THEM! Paid $2100 for a warranty and car brake system went down 2 weeks after getting the car and they won't pay for it! Using 5 words in a 13 page warranty document to get out of paying for a $3000 brake system. Calling it "pre-existing"! Well YEAH! Isn't that what a warranty on a used car is for?!?

I purchased a GWC “Essential” warranty thinking it would give me peace of mind, but it’s been nothing but a disappointment. The contract sounds good on paper — covering engines, transmissions, drivetrain, etc. — but when it came time to file a claim, they found every possible way to deny it. My car had a transmission fluid leak, which directly threatens the internal transmission parts they supposedly cover. Instead of approving the repair, they hid behind fine print, claiming the transmission oil pan wasn’t covered. I was left with a repair bill of over $1,300 out of pocket, despite paying for a warranty that was supposed to handle exactly this kind of issue.

This Warranty is a scam. My certified mechanic sent GWC the problem with the car, they told him it would be covered when he called. He followed up with them today and they told him it was not covered due to pre-existing issues. My mechanic explained that there was no way for them or him to determine this was pre-existing. This is their way of not covering anything! They want to make money on people, but won't hold up their end. He told me they are a total scam. He couldn't believe this would not be covered. I am so glad I didn't purchase more than the minimum months. It's heartbreaking as a consumer.

Mickey Mouse racket of a company. I paid a premium for the Powertrain Plus warranty, which covers the engine, but my claim for an engine oil leak was denied. My frustration echoes that of many customers here. GWC can rot.

My Car Has Been in The Shop since May, Ridiculous To purchase a Warranty For peace of Mind and They Go To These Lengths To not honor their Warranty. Car lost power on the freeway, no warning lights or Previous issues, Just Stopped. Towed to Shop and Called Warranty, been 3 months and they’re still searching for the cause. After Reading these Reviews I’m worried that my warranty may have been a scam.

I would give this company a zero if I could. A complete waste of money. I was out of town and the engine went out on my truck. It took over a month to get a inspector to look out at my truck then denied claim. The ford dealership said they had never heard of the reason they denied my claim. 4650 dollar. Waste of money. A Ford dealership sold me this warranty. I had a good feeling about it until now.

Transmission went out on my 2020 F250. The truck sat at the dealership over 3 weeks until they decided to come out for their inspection. Then they spent almost 2 weeks trying to figure out what would be cheaper for them: a rebuild or new Transmission. A month and a half later the service department is still waiting on parts. I will never use GWC and I will encourage others to use alternatives.

This is a scam!!! My rear differential went bad due to a leak at 153k miles. My fluid levels had been checked and were good at 149k miles as per the maintenance I had done (and documented) at the time. They denied the claim cause the fluid wasn’t “changed.” They will jump through hoops to deny any claim. Process was difficult from the start. I am sick over this- what these companies get away with is plain wrong. And shame on the dealer for selling me such a crappy warranty without explaining any of it.

I have the Comprehensive Used Coverage plan, which is fully paid, and they declined to pay for a faulting engine that was 3000 miles from the plan purchase date. If you review the Comprehensive Plan it sounds as if everything under the hood is covered but they tactically will find a loophole to wiggle out of any responsibility. My service providers contacted GWC several times describing the problem and submitted photos where coolant had leaked from the cooling system into two cylinders. One in each bank. Rust was evident and was clearly the cause of misfiring during start up and the initial 5 minutes of operation. Things would only get worse very quickly.

My transmission had a recall-related issue that was out of the 10-year recall repair notice so it was no longer covered by Ford. The warranty company agreed that the transmission was faulty and requested the repair shop to disassemble and take pictures of the cause of fault. Problem is the cause was electrical, repair shop needed instruction to what exactly GWC wanted to see to move forward.

GWC should be avoided at all costs. Very seriously, they are such a toxic and greedy, completely unhelpful company that you should question the motives of ANY DEALER who would even offer their scam warranty product. My problems with this company have been nonstop since our first engagement, and now at the end of this relationship, they have only gotten worse.

I sold my car and it has been 6 months and I still haven't get my refund on my policy. We only owed that used car for 1 year and never placed a claim. I called multiple times and it's super frustrating.

This company does not deserve a star. This company steals your money. They give you the run around because they don't want to give you a refund. They never answer the phone. I’ve been waiting for going on five months for a gap refund. STAY AWAY!!!!

WARNING. DO NOT DO BUSINESS WITH GWC WARRANTY!!! It is a scam. Customer service can provide no answers, they translate repair shop's words to mean whatever they want and don't cover your repairs. It isn't worth it. RUN from GWC WARRANTY... RUN!!!

GWC does not even deserve one star. ⭐ I need a transmission for my car. Was denied 3 times from them. They said lack of maintenance. My car's been in and out of shop since December 16. What that supposed to mean. My contract date did not run out now the mileage. They made up every excuse to not help me with a transmission for my car. I say breach of contract. I do not recommend anyone to get a GWC contract with these people. They just want your money. They are a scam.

They say all the right things to sell this warranty and find any loop hole to deny paying for anything. I was handed a brochure of all the great reasons this was a good warranty, once my money was received there was always a reason for denial to my claims. I asked upfront would I be notified of such and all I got was crickets. I tried to cancel this worthless contract and they quickly told me there is a NO cancellation clause. Save your money. I spent $5160.00 (The Gold Comprehensive Package) for a piece of paper not peace of mind.

Please, please please do not buy a warranty from GWC. I’ve experienced firsthand how this company operates and it’s overwhelming how they’re still in business. I’m in the process of filing a lawsuit against them, three years ago when I bought the warranty with my pickup I wanted to cancel it a few months later after someone told me their experience. They said I couldn’t cancel it. I had to go to the dealer. I bought it from have them call and they would ship the money back to Motor Team auto sales in Hayward, I called Motor Team they told me that’s not how it’s done so I gave up, I said hell with it let it ride.

Buyer Beware. I had a legitimate warranty issue with my truck that should have been covered by my warranty. This company uses every trick in the book to deny you a claim. I had my turbo go out and verified at a reputable Ford Dealership and had them file a claim. It seems like GWC purposely drags their feet to make things worse for you when you are needing your vehicle.

If you are looking for a warranty for your vehicle, please look someplace else, stay away from this company, they will always find something to not cover the issues, dealers will always try to sell this warranty telling it will cover "everything" but believe me, they will not help you when the vehicle needs repairs...

ZERO INTEGRITY. Not worth what you pay. As a consumer you pay to have security in knowing the work will be paid for by the warranty claims department in which you are contracted with and PAY FOR!!! Instead you get these loop-hole clauses, due to negligence on the WARRANTY’S claims department not wanting to fix the initial issue at hand.

This company will NOT pay claims accordingly and will either deny or pay a small portion of the claim. If you are stuck, seek legal advice and sue. Look for lawsuits already filed against the company and/or read the reviews of customers before you buy.

GWC is a scam, they sell you this pricy warranty promising the world but don’t honor their contract. Been dealing with them for about 4 months if not longer with a claim they refuse to cover. I’m pretty sure a crankshaft is an internal mechanical part that is supposed to be covered by this so-called warranty company. The crankshaft broke and out metal shavings everywhere in the bottom end of the engine causing scaring on the crankshaft between the bearings cause the oil to get hot and sludge up with metal shavings, clogging the pickup screen but since there’s “sludge,” they refuse to cover it even though the broken internal part is what caused this sludge build-up. They have seen all maintenance records provided by a shop.

I purchased a powertrain plus warranty for a used vehicle I bought from a dealership. This was to cover all "internal, lubricated parts". While within the contract period, the oil cooler of the vehicle failed and needed to be replaced as determined by the dealership service center, after a diagnostic workup. GWC denied the service claim defining the oil cooler as an "external" part. All other warranties this local dealership consider the "oil cooler" an "internal, lubricated part" as it is in the center of the engine, accessed only by removal of intake manifolds, fuel lines and injectors, and lubricated, as oil (lubricant) must flow through the center of the part rather than around it.

Horrible! Worst customer service ever. I bought a GWC Warranty for over 2000.00. Made a claim in October 2024 and now it’s January 2025..I have had a used car less than a year. Engine needs to be replaced but they have done absolutely nothing but procrastinate and make up unrealistic reasons not to grant the replacement of the engine which is clearly part of my warranty. I have never dealt with such a scam of an organization. How do you treat your consumers like this and feel good about it? I have had to take a Uber for 5 months. Please do not ever buy a warranty from GWC.

I purchased my 2015 GMC 2500 Diesel in June 2019 and at that same time purchased a three year 36,000 mile comprehensive plan with the technology add on box. To preface my story I want it be known that I meticulously maintain my diesel truck at the dealership because their prices are fair and I have had excellent experiences thus far. With that being said all my service records are available either in my file or electronically at the dealerships that I have used. Additionally, let me state that without maintenance record showing you did your part to take care of the vehicle you’re probably gonna get a denial based on stories that I have read and heard.

We have tried to use this warranty 2 times and neither time they would cover anything. Remember to read the fine print. You have to keep very good records for oil changes and any service you have done. Even if you do your oil changes. If not you will not have anything paid for thru this company. $4000 was paid for this warranty and got nothing from them. Save your money.