GWC Warranty Reviews

I purchased a powertrain plus warranty for a used vehicle I bought from a dealership. This was to cover all "internal, lubricated parts". While within the contract period, the oil cooler of the vehicle failed and needed to be replaced as determined by the dealership service center, after a diagnostic workup. GWC denied the service claim defining the oil cooler as an "external" part. All other warranties this local dealership consider the "oil cooler" an "internal, lubricated part" as it is in the center of the engine, accessed only by removal of intake manifolds, fuel lines and injectors, and lubricated, as oil (lubricant) must flow through the center of the part rather than around it.

Horrible! Worst customer service ever. I bought a GWC Warranty for over 2000.00. Made a claim in October 2024 and now it’s January 2025..I have had a used car less than a year. Engine needs to be replaced but they have done absolutely nothing but procrastinate and make up unrealistic reasons not to grant the replacement of the engine which is clearly part of my warranty. I have never dealt with such a scam of an organization. How do you treat your consumers like this and feel good about it? I have had to take a Uber for 5 months. Please do not ever buy a warranty from GWC.

I purchased my 2015 GMC 2500 Diesel in June 2019 and at that same time purchased a three year 36,000 mile comprehensive plan with the technology add on box. To preface my story I want it be known that I meticulously maintain my diesel truck at the dealership because their prices are fair and I have had excellent experiences thus far. With that being said all my service records are available either in my file or electronically at the dealerships that I have used. Additionally, let me state that without maintenance record showing you did your part to take care of the vehicle you’re probably gonna get a denial based on stories that I have read and heard.

We have tried to use this warranty 2 times and neither time they would cover anything. Remember to read the fine print. You have to keep very good records for oil changes and any service you have done. Even if you do your oil changes. If not you will not have anything paid for thru this company. $4000 was paid for this warranty and got nothing from them. Save your money.

I am deeply dissatisfied with the service provided by GWC Warranty. My husband holds an active warranty with GWC, and the repair costs for a covered issue totaled $800. Despite this, GWC only offered to cover $181.64, leaving us to pay the majority of the cost out-of-pocket for something that should have been fully covered under the terms of the warranty.

I would stay far away from this company. Spent almost 3 grand on a warranty policy and they covered nothing. It should of been completely covered under my policy. Complete scam. Not Happy! Go to another company!

We purchased a used car from a dealership, took it for a test drive, found no issues at the time and went ahead with the purchase, along with the GWC extended warranty. On the ride home we noticed a clicking sound when making sharp left turns. This was not noticeable to us during the test drive since the salesman had us taking a route that only made right turns. Thinking we would be covered by GWC’s extended warranty, we didn’t make much fuss about it.

I am an active duty member of the US Navy, and purchased a used van for my wife to drive as I am about to go overseas. The dealer included 90 days of GWC warranty coverage. The car ran fine and had no check engine lights during test drive. Soon after bringing home, the vehicle had a check engine light. I took it to a GWC approved facility, and they determined a blown head gasket. GWC denied coverage, stating that it was pre-existing issue. They inspected the vehicle prior to authorizing it for warranty coverage and found no problems. I don't see how the way that they operate is legal, and I am out stressing because now my spouse has no vehicle and I am running out of time. My JAG representative on base read the contract and believes that they are in violation of it by denying this work.

Do not pay your money to this company. I bought a used Lincoln in October of 2024. Took it in because of a fuel leak and the mechanic found a lot of other issues. Somehow, NOTHING IS COVERED BY THIS WARRANTY! While fixing the brakes the mechanic noticed that the rear calipers needed to be replaced. And although they are listed under things that are covered GWC will not honor the claim. My policy also can't be canceled so I can't even get any money back. So I paid for a useless pack of paper. DO NOT GET THIS WARRANTY! They will find any excuse to not cover your repairs.

Very poor management and bad bad bad customer service including the way they treat you. I have the vehicle more than a month at repair facility AAMCO Pennsauken NJ but GWC warranty company one of the worst ever car warranty company I ever seen. I would not recommend to anyone entire USA because they worst one in entire country. I have more than 2,000 bill In diagnosis and they didn't getting the answer. The repair shop is nice enough to tell them the cause of engine failure and I personally I have a lot of knowledge as well but GWC warranty kept asking the cause of falling the motor. I guess they need to hire more train people or required more training.

I bought a $3,000 policy with this company almost three years ago. The policy was for 3 years or 125, 511 miles/Used/Luxury Package. I recently brought it in a little under my mileage (around 110,000) for what came to be a temperature control issue. I called to ask about what the coverage would be for a rental car, twice. Both times I was told $50 a day or up to $250. Since I had to front the money, and the hard fact that money is extremely tight, I rented a car for only three days. It came to $187. I brought my car in on a Tuesday, this company didn't approve work until the last minute on Friday. Mind you, the car was evaluated the same day it was brought in. Parts had to be ordered and by the time they came in and work was done, my car wasn't finished until the following Thursday.

We finished a work on a customer car, since we started the diagnostic, we mentioned to the company we only take checks. So, we submitted the forms to get paid. At the end of the work, we submitted the invoice and waited to get paid, after a month of keep calling I was told they never received the form for the check payment, so I resubmitted. I waited another month, they said the check was mailed, but since I haven't received it yet, they will cancel the check and reissued another one. Waited another month and nothing, this time they said because they reissued a card payment and then they had to reissue a check, the process is taking longer. I told them I heard so many stories so far, cancel the check and pay me with a credit card, and she said I will have to wait 30 days for them to cancel the check and reissue a new one.

So I'm being told more pics is needed. At this point I request for a adjuster to be sent out. Pictures is not going to help. The axle is bad and there is no visual signs, and if there were it wouldn't be covered. If the boot is ripped or torn it's not covered, if the axle is completely broken it's not covered. But if it's bad and all boots are intact it suppose to be covered. The warranty is making all kinds of excuses to not pay. The rack and pinion is leaking fluid, they are saying that they need to see where it's leaking from. The pics clearly show it's leaking from the boot.

My car broke down on 7/27/23 and had to be towed to the dealership. They said the engine was no good and that they would replace it. After 4 weeks GWC sent a used engine to the repair facility and when they uncrated it, the mechanic stated that it looked like someone used a hammer and a crowbar to remove the engine from the previous vehicle. GWC adjusters have spent the last two weeks "reviewing their options", and when I call in to the office, the customer service representative always says that the adjusters are out and can't take my call.

I bought an expensive Chevrolet Diesel truck used at a dealership. I am a veteran, and retired public safety person. This truck was going to be my last truck I was probably ever going to buy. I have had the truck for about one year. It started to throw the check engine light and the code revealed the EGR bypass valve was going bad. This was actually a service bulletin from GM to be replaced but the previous owners did not have that done. (Not my fault.) I paid the $4500.00 for the extended "platinum," lol warranty because as this was my retirement truck. I wanted to make sure I had peace of mind as GWC says in their fish hook line, "no Worries. Just drive." Yeah.

This company false advertised their warranty policy and did not pay for all issues with my vehicle even when the the policy said it was covered. Beware!! They will find any and every reason not to make a payout under a claim. I was left responsible to pay out of pocket for things they decided not to cover even though the policy says they should. The customer service department lied to us on several occasions, and is only about finding a way to not cover your claim! I got scammed into buying this warranty.

Took my truck 2016 Ford f350 diesel to the dealer for a bad fuel injector problem, they wanted 2300 dollars to repair the truck, I gave them all the info for the warranty claim, the next day I get a call from ford that the dealer, GWC won't cover the fuel injector, I asked why, I was told it's not covered on my plan, I paid over 5 grand for the extended warranty and I can't get a simple fuel injector covered... Needless to say I had to pay the 2300 dollars to repair it, so what was the point of a extended warranty that won't cover a fuel injector?

It's been 3 month I trying to get an answer regarding my claim. My engine needs to be replace and this fixing is covered but they don't want to pay the $10 000 the repair shop is asking. So they never give us an answer and my car is dying at the repair shop. They sent 2 times an expert and my claim doesn't move forward. This company is not a scam but is very close to it. You pay for a service that you will never get. Be careful and never contract with them.

There website says all parts connected to the wheels to make car go yet when you have a bad wheel hub they say it's not covered. Hmm. As far as I know no hub no go so I short over $300 out of pocket. Oil pump 3k. Would only cover 1500. So ya my pocket again. Now my transmission went. They had shop do their leg work and send photos, get estimates and now they're saying that's touch and wanna send out an inspector. Sure I've only been bumming rides to work for 3 weeks so now what's another few days until someone inspects and then another ** excuse I'm sure. 3k for a warranty that in the last 12 months has fought tooth and nail not to pay. In short not looking forward to their excuse on 4/17/23. Keep in mind I have only had the vehicle for 1 year and have spent over 4k out of pocket.

Used car dealer said he's used GWC for 20 years and that they were the best. God helps us all if this trainwreck of a scammer is the best. Towed my 2006 SRX into garage#1 at the end of 11/2022 with a cylinder misfire in two cylinders. Mechanic said get a rebuilt engine because the warranty company would not be worth the grief and GWC will nickel and dime them and not authorize the right way to repair. He passed on taking the job. I tried two other good garages who turned down the work as well.

I purchased a used 2014 Nissan Versa Note with 134,000 miles on it on November 17, 2022. Prior to buying the car I reviewed the Carfax history report and drove the car for 25 miles in various conditions (interstate, stop and start, hilly, ect.) and found that it ran with no problem. I also connected an OBD sensor to the OBD port and ran a scan using an Android app called Torque. There were no reported scan codes that showed during the scan. I decided to purchase the car. During the contract completion process, The salesperson suggested that I purchase the GWC Vehicle Service Contract. They allowed me to do a quick internet search of extended service contracts and I discovered that, not only was the GWC contract the most competitive, but other contracts did not go into effect until after a waiting period. The GWC brochure stated “PROTECTION THE MINUTE YOU DRIVE OFF THE LOT" so I purchased it.

I had bought an extended warranty on top of the existing warranty when I purchased my car. Any time I needed work done, I went to the dealership and was always covered under warranty. No questions asked. My existing warranty expired and I was having engine trouble. I took it to my dealership and they sent the invoice to GWC. GWC proceed to say they need me to provide service records, although I was never asked that for any other repair at the dealership, nor was I told I had to keep service records when I bought the car (although it's in the fine print of the contract that was glared over). Because I was never asked for service records, I would throw them away after some time. Not having the actual records or what service station I went to, I scrapped together what I was able to find by combing through old credit/debit card statements and calling the local oil change places.

I just received a call from the dealership and was told I will owe $250 PLUS the deductible!!! That’s $350. Was told they only pay $106 in labour and so much toward parts. I have POWER TRAIN and you aren’t paying for deductible only. It all a pack of lies!!

So far this GWC has been useless. First experience I had a caliper lock up in the rear and all they would cover is that caliper and labor. The caliper locking up caused other things to need to be replaced such as rotor and pads and since it was the brakes you have to do both sides. none of that was covered. Basically what they would have covered was $120 and with the $100 deductible it would have saved me 20$ on a several hundred dollar repair. Second experience the rear evaporator started leaking AC. This one needs to be done by a dealer so they have a set price on labor which is about 40$ an hour short of what a dealer charges. Also had the same issue as the first where they would cover the part (evaporator) and labor (at their rate) but not all the lines, refrigerant, dye check, etc.

In Dec. 2021 I noticed the Avalanche I recently purchased was using a quart of oil every 900 miles. I replaced the spark plugs to isolate the issue. I took the truck to shop #1 who didn't perform and diagnostics as asked. While driving one day the no oil pressure/shut off engine now warning came on. I pulled over and called to have it towed. Shop #2 found serious issues: smoking out tail pipe and heard a lot of noise coming from engine due to no oil pressure. GWC was informed and asked to have engine removed and taken apart to find the issue. I was sent to shop #3 because that shop didn't perform that type of work. Shop #4 discovered: piece of piston ring on piston, cylinder scoring, gouging and fuel wash in cylinder 7. Also discovered pieces of metal (some large) while draining the oil. GWC wanted a complete tear down of the engine.

I have received several bright and colorful postcards reminding me that my coverage will expire. I didn't remember that I had this service so I called GWC and was told that VANOS Solenoids will not be covered. In speaking with the dealership they stated that this is a known issue with my car. In speaking with GWC, the sales rep was trying to sell me on renewing my coverage and told me that I will wish I had it when large issues happen. If I cant trust you with my current issue, why would I even consider renewing?

I have done a bit of research at this point and spoke with GWC numerous times attempting to escalate my claim. It was advised by my trusted local auto mechanic shop that the Engine Oil Cooler is leaking. The part itself is leaking not the gasket. This is not caused by lack of maintenance or excessive wear and tear. They are refusing to cover it under the Powertrain Plus warranty. Reviewing a handful of other policies for high mileage extended warranty plans I see this part is typically covered.

You’d think that ‘No Worries, Just Drive’ means what it says, but that’s how they get you. I’m posting this because my experience with GWC Warranty is off to a terrible start. I bought a used 2010 Subaru Forester a little over two weeks ago, and the dealership sold me on an Essential level warranty. I figured sure, that sounds like a good deal, if anything goes majorly wrong I’m good. The Subaru had under 80,000 miles, so I figured I wouldn’t even need the warranty. I was wrong.

I am new to the used car market warranty area but am very surprised by my recent experience. I purchased a power train warranty for a jeep from GWC. The first issue I have is a seizing front brake caliper. Apparently, due to the failure of the caliper, the pads and rotor need replacement. GWC will cover the caliper but not the pads and rotors. Seems like something that would be taken care of if the damaged caliper is the reason behind the need for rotor and pads.

I bought a 2008 BMW back in May off this Small dealer, they offered me GWC warranty stating they were top end warranty and by the looks the their pan flip and little booklet I was convinced I would be safer on the road knowing they had my back! So I went ahead and purchased the warranty. 2 weeks later I noticed my car started overheating and Shaking really hard when I came to a stop, also my engine was making a knocking sound. I took it to a nearby mechanic shop, They told me the engine needed to be replaced and some minor parts as well.