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GWC Warranty Reviews

Avoca, PA

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Edited by: Angela Bunt

About GWC Warranty

GWC Warranty provides extended auto warranties that protect customers from expensive vehicle repairs. The company works with independent drivers, dealers and agents, offering a variety of protection plans to match your budget and needs. Its products include Exclusionary Coverage and Stated Component Coverage.

Visit gwcwarranty.com
Pros
  • Customizable add-ons
  • High-mileage options
  • Coverage for new or used cars
Cons
  • Only at select dealerships
  • Costs not available online

GWC Warranty Reviews

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    Page 4 Reviews 230 - 380
    Verified purchase
    Tech

    Reviewed Feb. 22, 2019

    I bought a vehicle on November 6th. It came with a GWC warranty. By November 24th, something started happening with the engine so I took it back to the dealership I bought it from and they had it ever since. I was told that the engine went and then they changed it. However, the engine that they put in didn't work so they had to change it again. They got another engine and the vehicle responded well to it. But then something happened and they needed to get something about a computer. I keep pressing them but every time they fix one problem, another problem pops up. However, I understand that they want to give me the vehicle with no problems and that they're taking every precaution to make sure that I have a running vehicle.

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    Verified purchase
    CoverageTechPrice

    Reviewed Feb. 19, 2019

    The Chevrolet dealer who takes care of my car recommended GWC Warranty. Something happened with my car's power steering and they took care of it. That was appreciated. I had to drive my car to the dealer’s lot and drop it off, and I went back and picked it up the next day. It was fixed. GWC covered the full cost. I’m satisfied with GWC. They were great.

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    Response from GWC Warranty

    Thanks for the rating, Richard! We are happy to hear the power steering in your Chevrolet is back up and running. With GWC, it's No Worries, Just Drive!

    Verified purchase
    Claims HandlingCoveragePrice

    Reviewed Feb. 18, 2019

    BMW parts are expensive and GWC Warranty was right next to my BMW service department. My claims experience with GWC Warranty has been perfect. They covered everything that was already busted. Nothing I thought that should be covered has not been covered. But it's quite inconvenient that engine coils or spark plugs are only covered once they actually go bad. When one goes bad, they all start going bad. I had to make additional trips to replace them once they went bad. My service guy files the claims for me. I have the warranty in a BMW-enclosed folder and I don't even open it up. I hand it to my service department agent and he looks at it. Then, it's all on the computer.

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    Response from GWC Warranty

    Thank you for the rating, Douglas! No one likes having repairs done on their vehicle, but we are happy to provide coverage when you need it the most. With GWC, it's No Worries, Just Drive!

    Verified purchase
    Claims HandlingCoverageRefunds & Payouts

    Reviewed Feb. 17, 2019

    I purchased a service contract from GWC and the experience was fine. It was through my contractor. However, when I filed a claim because something was going on with my truck, they reimbursed me only $48 and the bill came up around $2,000. It was the catalytic converters, the exhaust, and some other things. In my contract, it says they cover a lot of stuff, but they didn’t. GWC should stick to what they say they are gonna do. I’m still paying out of pocket.

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    Response from GWC Warranty

    Iesha, thank you for the feedback. After reviewing our records and speaking with one of our claims managers, we see your claim was called in on January 22, 2019 for a catalytic converter repair and faulty upper intake gaskets. I am going to send you a direct message with more details. If you have any questions regarding your claim or coverage, please give us a call and we can help.

    Verified purchase
    Customer ServiceTech

    Reviewed Feb. 12, 2019

    When we tried to our GWC the warranty for the truck, the dealership said it was expired. However, my contract said it doesn't expire. The dealer told me to call GWC and they should make good on it because my contract reads something different than what they have. When I reached out to GWC, they told me it was indeed, expired. The rep explained that it was a 42-month warranty but on my contract, it says 48 and a different mileage.

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    Response from GWC Warranty

    Deborah, thank you for your message. Our records show a contract for a 2009 Mini Cooper Clubman and a timing chain repair done in 12/03/18 but no record of a truck. Also, we do not offer 42 month vehicle service contracts at this time. If you have any questions regarding the Mini Cooper, please give us a call.

    Verified purchase
    Customer ServiceClaims HandlingTechRefunds & Payouts

    Reviewed Feb. 11, 2019

    I bought a vehicle at a dealership and a service contract with GWC Warranty was one of the programs that they offered with it, but I didn’t even know that the dealer was gonna add the service contract so it was one of those things that were pushed on to us. Since then, we let the car go back. And then the company that we bought the vehicle from filed a claim on my behalf to GWC, and GWC paid it. When the claim was submitted on my behalf, I got a text message that asks about my experience. I’ve called GWC and asked them what it was regarding, and they said that the company where we bought the vehicle from called in a claim on my behalf. I told them that I was not very happy about them paying that out. They said there should be a refund on my warranty and I never received anything. They said that they would have a manager call me back but I never got one and that was three weeks ago now. I don’t recommend buying their warranty.

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    Response from GWC Warranty

    John, I am sorry to hear about your experience. Our director of claims is currently pulling all information and will be in touch with you shortly. Thank you for your patience as we sort out this matter.

    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed Feb. 8, 2019

    First I must make clear, I am reviewing from 2 points of view. As I am both a customer and a service repair provider. There are poor warranty companies out there, but GWC is not one of them. I have read negative reviews that clearly show a total lack of understanding about coverage, as well as warranty holders making poor selections in repair facilities. We have succeeded in opening and submitting and being paid for many claims to this company. As long as the coverage is correct and the repair facilities are honest it is one of the easiest warranty providers to deal with. I have never had to wait for this company to call me back to move forward on repairs. They handle 99% of all claims on the first call.

    All you need is a vin# and an honest estimate for repairs, if you try and cheat the system you will have trouble. If not, it's a smooth and fast transaction. That is why when we purchased a used car for my son we purchased coverage from them. My best piece of advice is fully understand WHAT IS ACTUALLY COVERED in your warranty choice. Do not rely on the salesman to educate you, that is your responsibility when you're spending thousands of dollars. Also, MAINTAIN YOUR CAR, oil, fluid, and filter service etc. You will hopefully never have to call on the warranty company.

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    Response from GWC Warranty

    Chris, thank you for your message and recommendation. Every day, we strive to offer the best-in-class customer service.We hope your son enjoys his car! If you have any questions regarding coverage, please call us. With GWC, it's No Worries, Just Drive!

    Customer ServiceCoverageSales & Marketing

    Reviewed Feb. 7, 2019

    GWC Warranty is a joke. Basically if your car broke down at 12:01 on a sunny Friday it might be covered. The car repair place could never get anyone to call them back from GWC. So I just had car fixed then called them and said, “Where do I submit the receipts to see what they would cover.” They tell me, “Oh no the service people need to get it approved first.” Guess what? No one ever calls them back. Pretty good scam to say the least. Do not use this company. They are thieves to say the least. I have already reached out to The Attorney general and am going to post all over social media. This Company is a joke to say the least. Stay away.

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    Response from GWC Warranty

    David, I am sorry to hear about your experience. After reviewing our records and speaking with one of our claims managers, we see that you called GWC with questions about billing. If you have unanswered questions surrounding your repair, please call one of our claims managers direct. Thank you for your message.

    Customer ServiceCoverageTech

    Reviewed Jan. 31, 2019

    Purchased this warranty on my 2011 BMW 335i xDrive and 5 months after purchase I heard some weird sounds from the engine bay. I towed the car to the shop and it was deemed that an internal piece had failed and I needed a new motor. My mechanic called the company and they wanted him to take the car apart to verify the failure, but then wanted me to pay for the labor they would only cover 1 hour because they considered it diagnostics. Which I found dumb since they were the ones that wanted him to take apart the engine and find the specific problem.

    After he did such, they wanted me to call BMW and get them to fix it because it was a part they had fixed 5 YEARS AGO!! On a recall, so the warranted part was expired. I spoke with Stephen ** on the phone and he said I needed to get a receipt just to show that it was completed because in their system it didn't say when it was completed. I called back and told another manager that I spoke with BMW and they said the recall was completed on my car in 2014 when the car had 32k miles on it at the dealer and that it was out of the warranty period. He said okay and immediately called the shop to have an adjuster come out the next day to look at it.

    After the adjuster came out and looked at it, he agreed that it needed a new motor as well. The next morning I called the company and they told me multiple times that the adjuster should be calling the shop soon to discuss the process of getting a new motor. 2 hours later the shop calls me and says GWC is not fixing it because they say BMW should fix it since it was a recall. Even though they already fixed the recall, so I called the dealership where the recall was done and got proof that they completed the recall and called back and the manager Stephen ** tells me that I need BMW to write that they won't fix the car since their warranty expired.

    After all this back and forth my car has been in the shop for a week dismantled on their order and he comes up with the most insane reasons as to why he shouldn't fix it. First they say I need to get the receipt as proof that the recall was done because it's not in their system when it was done and now I get the proof and he wants the dealership to write me a letter saying they won't fix it??!! And while I am speaking with Stephen on the phone he hangs up on me. Very rude and disrespectful. This warranty company is the worse, they will do everything to not fix your car.

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    Response from GWC Warranty

    Khavon, I am sorry to hear about your experience. After reviewing our records, we see that one of our claims managers spoke with you on 1/31/19 to go over details and answer any questions. Your claim was approved for over $13,000 in repairs but if you have additional questions, please feel free to reach out!

    Verified purchase
    Customer Service

    Reviewed Jan. 24, 2019

    Someone called us saying that the GWC warranty which came with my car when I bought it was gonna be ending soon. I decided to extend it and it was a really simple process. However, where I live, labor is higher paying so I have to pay the difference. Still, the warranty seems to be good thus far. I always have the auto dealer submit claims for me which has been fine.

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    Response from GWC Warranty

    Thank you for the feedback, Brianne! We are happy to provide best-in-class service to our customers.

    Verified purchase
    Claims HandlingTechPunctuality & SpeedRefunds & Payouts

    Reviewed Jan. 23, 2019

    I was having some brake problems and I contacted the gentleman at GWC to file the claim. As far as filing a claim with them, it was easy in the beginning, but I ran through some trouble with them when it came to communicating with the shop that my vehicle was at. GWC seemed as if they were the ones fixing the car other than the shop. The mechanics were telling them what the issues were going on with the vehicle. But according to the GWC representative, they only felt that certain stuff needed to be fixed instead of other things. I ended up having to come out of pocket for at least 60% of the work that was done, besides the $500 deductible.

    The only explanation that GWC gave was that it was what the computer on their end told them compared to what the mechanics told them. I was beside the mechanic, and I was under the vehicle and saw all the issues that were going on. I spoke to the GWC representative as well, and they spoke to the mechanics, and there was just a whole bunch of not agreeing. GWC's quality of service was pretty piss-poor. It wasn't the best experience ever. I needed my vehicle at that time, so it was pretty rough.

    I tried calling to get my GWC policy canceled, and they weren't too friendly about it. They just told me to contact the dealer who I purchased the vehicle from and that they weren't allowed to speak with me about canceling it. My biggest issue was that they weren't trying to work with me. And from the mechanics’ perspective, GWC wasn't trying to work with them as well. So they very terrible customer representation.

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    Response from GWC Warranty

    Carlos, I am sorry to hear about your experience. We are looking into your claim now. Thank you for your message.

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPriceRefunds & Payouts

    Reviewed Jan. 22, 2019

    *THEY WILL STEAL YOUR MONEY AND CRAWFISH OUT OF MAJOR REPAIRS* We purchased a Powertrain Plus policy on 04/03/2018 when we purchased our 2015 F150. The term is 36 months or 38,500 miles for $1,020.00. *This is important*. The truck came with aftermarket tires, they were Federal 35’s on a 17” stock rim and a level in the front. It had 91,949 miles on it off the lot.

    About 4 months later, the starter goes out. Ford fixed it for a great price and GWC gladly paid their part, while we paid our deductible and taxes. They did not send an inspector or anything of the sort, no questions asked. We go out of town for work, and find some great tires for a good price. We purchase them, Nitto 35’s on Ford stock 17” rim. No difference. Months later, there is a chime in the rear end, so we take it to Ford. The serviceman says, “it’s great that you have a warranty, if we have to disassemble your back end and put in bearings per se, it’s $890 for just that and parts.” (The truck only has 111,420 miles or so on it.)

    So we leave and a day later, my husband gets a call and they ask him a few questions, and ASK ABOUT HIS TIRES, he tells GWC that they are 35’s and the same size that was bought on the truck when the warranty was signed, the person says “Ok, That’s fine.” And they send an inspector out to assess the problem in the rear end.

    Ford calls and says that our repairs are not covered due to the tire size. We call GWC and we immediately get a dry representative who repetitively says, “you have the wrong size tires, I’ll transfer you to cancellations, you won’t get anything back though”. “I am unable to do anything, want me to send you to cancellations?” My husband asks for someone in management to resolve the issue, thinking there is surely some confusion. The GWC manager that we spoke to after, cared very little about our situation. He cut my husband off multiple times and spoke over him almost every time he tried to explain what has happened. He only stated that our policy is void because of the tires and no refund can be made, that we will need to cancel our policy and take up our troubles with the dealer.

    GWC does not care how long you have to work to buy their $1,000 policies, they have no compassion in a justified situation. GWC has poor management that lacks any type of customer service. THEY DO NOT inspect the vehicles that they offer to warranty beforehand, it will be on your dollar if they can get out of it. *So, with over half of our warranty still left, we will have to fix our vehicle out of pocket and file for a small claims dispute with GWC in court if we want to see any of our money.

    You would think given the special circumstance of not being informed and reassured of our situation, they would honor a refund to their customers. I would completely understand if we purposely put 44” Boggers on and stripped the gears out, and THEN demanded it to be fixed...but we didn’t. Compassion for a hard worker’s dime... It’s not in GWC’s policy.

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    Response from GWC Warranty

    Morgan, I am sorry to hear about your experience. We have reached out regarding this same review on Facebook and can continue our conversation there. However, as we have discussed, the tire size does add additional stress on the vehicle, which is why this claims was denied. Thank you for reaching out to us.

    Verified purchase
    CoverageTech

    Reviewed Jan. 19, 2019

    I bought a used car from the dealer in Holly Park, New Jersey through GWC Warranty. I picked out the vehicle and the rep walked through the step-by-step procedure. He also checked out all my ratings. There were some small issues with the vehicle when I got it and he was going to take care of it for me. There was a two-year warranty left on the vehicle and I've used that. He explained that the warranty that I have left is a very limited warranty and it doesn't cover anything with the powertrain at all. When I got the GWC paperwork, they offered a contract but I wanted to know how it covered. It was $1,500 but I didn’t understand the process itself. I've only used it one time at the dealership and they did their job. There weren’t any problems with it. There are some issues with the brakes but when I bought the vehicle, I noticed that and so, he said that the brakes wouldn't be covered at the Nissan dealership. I would have to go back and see.

    I've only been with GWC for a while but they seem to be very pleasant. They offered an extended warranty contract to me and I'm gonna get in touch because I need to look at that. It's a 2009 vehicle and I'm sure its usage is gonna have its problem. I would highly recommend them. I've gone online and I saw quite a few complaints but I also saw a lot of good reviews. So, you have to really feel it out for yourself. So far, they've been courteous to me and I don't have any complaints.

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    Response from GWC Warranty

    Thank you for the feedback, Joseph! It was our pleasure to help with your repair.

    Verified purchase
    Claims HandlingCoverage

    Reviewed Jan. 17, 2019

    GWC was one of the offers that was presented to me where I bought the vehicle from and I went with it. The GWC rep went over everything that the warranty covered and the price. The people I bought the vehicle from sold me a bad vehicle knowing all these problems and then, the warranty was sold to me to cover it all. It was a setup. I've had several claims with GWC but they never told me that they would put up so much and I have to put up the rest. The policy was explained to me like it was all gonna be covered. Nevertheless, the quality of my GWC warranty was good and they came through with their part every time. Whenever my vehicle goes to the shop, the Mercedes dealership deals with them. My most recent claim was taken care of and GWC made payment. They explained to me what they were paying and let me know everything. I like that they were upfront.

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    Response from GWC Warranty

    Thanks for the feedback, Charles!

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    Customer Service

    Reviewed Jan. 15, 2019

    The place where I bought my Mercedes recommended GWC Warranty to me. Prior to that, I had Protection 1. It was a different type of plan. It's $100 a month, and they split 50% of it at any cost. With GWC, they take care of the whole thing. If something goes wrong, they pay to fix it. So I like this one better. The person who sold me the contract was fine. They made me sign some paperwork and we were good to go. When I had to submit a claim, it was the dealership that filed the claim. They did everything. They just called and told me my warranty took care of it. Overall, I'm very satisfied with GWC and I'd recommend them to friends.

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    Response from GWC Warranty

    Thanks for the recommendation, Jason! We are happy to provide a No Worries, Just Drive experience.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 3, 2019

    When I was buying the car, the dealer offered me a service contract and I thought it was a good idea. Purchasing the GWC service contract was a very simple check out and it looked very attractive. I felt like I don't have to worry about anything. But when the time came to use it, it was useless. I had a problem with the car and I called GWC's contact number and I was told their preferred repair shop was about 100 miles from my home. That was ridiculous.

    When I asked them if I could I take the car to Mercedes or to the dealer, they said I could take it to the dealer, but they would not pay. They would pay whatever they could but they would want me to take it to their preferred mechanic shop. I was not gonna pay for the tow for 100 miles to take my car to their preferred repair shop so I took it to the nearby shop and they did the evaluation. They said that my car is a Mercedes-Benz and the parts could only be replaced by the Mercedes dealer and that there was nothing they could do. I ended up paying almost $170 for that check-up. I had no choice and I took it to the Mercedes dealer.

    The Mercedes dealer replaced the part and I had to pay my deductible, but then GWC did not pay the repair and just paid partially. The customer service was very awful because I was having a hard time pushing these and that button and when I talked to the rep, he was very rude. He said that was what they were gonna do, that was the choice I had and that it was up to me to take it or leave it. I would never recommend GWC. This is just a bogus plan and they don’t do what they say.

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    Response from GWC Warranty

    Adbur, I am sorry to hear about your experience. The out-of-pocket costs you experienced were in fact due to the difference in labor rate between your Mercedes shop and what was allowable under your contract. I apologize for any miscommunication around where you could take your vehicle, but we will be happy to work with any certified shop, even if it is not a preferred facility in the future. Thank you for the feedback.

    Claims HandlingCoverageTech

    Reviewed Dec. 27, 2018

    I purchased a 36 month extended warranty on my 2005 Chevy Corvette for $2300 through GWC, so far this warranty has been a complete disappointment, they do whatever they can to avoid claims, there is an issue with my ECM and I get a “service active handling” message that pops up and engages the brakes on 1 front tire causing the car to swerve. Very dangerous! The dealer even provided them with all of the info they needed but still denied the claim because it is an intermittent issue and it did not happen when the inspector from GWC arrived who refused to go on a test drive to experience the issue, it did however happen with the techs and they were able to diagnose the issue but GWC still denied the claim. I am still dealing with this dangerous issue today.

    Earlier this week I experienced a mechanical issue, I wasn’t too concerned about it since I spent $2300 on an extended warranty. I figured everything would be ok, couldn’t be more wrong, Harmonic Balancer needs to be replaced, well guess what, They denied the claim and said it is not covered. What’s the point of having the extended warranty if I can’t use it? I do not recommend this company, to anyone. If they make things right, I will edit my review.

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    Response from GWC Warranty

    Greg, I am sorry to hear about your experience. I will send you a direct message with additional details regarding the details of your claims and the reasoning behind our decisions. Thank you for sharing your thoughts!

    Verified purchase
    Coverage

    Reviewed Dec. 27, 2018

    I needed an extra insurance on my vehicle, and the guy who sold me the car said GWC Warranty was the best. GWC treated me well and whatever was covered, they took care of it. I would use them again.

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    Response from GWC Warranty

    Thanks for sharing your experience, Derrick!

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    Claims HandlingTech

    Reviewed Dec. 21, 2018

    When my other vehicle service contract ran out, I went with GWC. Their contract is what I was looking for. I signed it and gave them their money. The purchase process was very easy and simple, and was all done over the internet. Getting signed up with them was very comfortable to do. Then, when I had a claim, the dealer took care of it and there were no issues at all. One repair was completed overnight and another one was done during the day. My GWC warranty works for me and it is good. GWC is very easy to do business with.

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    Response from GWC Warranty

    Thanks for the review, Harvey! We're glad you had a No Worries, Just Drive experience!

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    Claims HandlingTechPrice

    Reviewed Dec. 18, 2018

    GWC Warranty was offered to me at the dealership when I bought my BMW. I purchased a vehicle service contract from them just in case the car broke down or something happened to it. The dealership did all the processing and they did all the paperwork. I have used GWC once when I had an issue with the sensors, ABS brake, and wheel nuts of my car and they were good. The dealership submitted the claim for me and the service was good. I paid 400 deductible plus the difference of the hour. That was a little bit more than I expected but assumed that because it’s a BMW, their hourly rate is quite expensive.

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    Response from GWC Warranty

    Thanks for the feedback, Andreza!

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    Claims Handling

    Reviewed Dec. 16, 2018

    I wanna make sure that I’m protected and covered and if something happened to me, I could make a phone call. I had a friend that purchased a car from the same place and he had the GWC Warranty and he said it worked well for him. And so far, I’m loving it. I’ve already had a couple of claims and GWC handled everything well. One time, my light kept coming on saying, “oil, oil,” and then the coolant and now, I don’t get those anymore. I’m happy with GWC.

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    Response from GWC Warranty

    Thanks for sharing your No Worries, Just Drive experience, Mavis!

    CoverageRefunds & Payouts

    Reviewed Dec. 12, 2018

    My fiancée and I purchased a vehicle and the credit union recommended we use GWC for the warranty. Reluctantly, we did. About 3 months after we purchased the vehicle, it started dumping oil and the AC went out. They refused to cover the oil leaks, which was the rear main seal and oil pan gasket, and covered the AC for about half of what the market value is. We were out of pocket $1200 for those repairs. When we bought the warranty, we were assured that it was the best available and would cover anything that happened. Now the truck is in the shop again because the fuel lines are apparently rusted out and it is pouring gas out of the top of the tank. I have found 1 shop in my area that is willing to work with them, and we are both worried that this will also not be covered.

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    Response from GWC Warranty

    Jamey, I am sorry to hear about your experience. It is my understanding that you have spoken with our claims department who clarified that your rusted fuel pump, fuel lines and filler neck are not covered since the issues your are experiencing are not related to a mechanical breakdown. I apologize for any confusion and thank you for reaching out to us. Should you have any more questions, please feel free to give us a call at 1-800-482-7357.

    Verified purchase
    Tech

    Reviewed Dec. 10, 2018

    We saw this beautiful QX56 Infiniti. It's a used car and a 2007. We had a 2004 in an accident, so I wanted the same vehicle. So, we bought it as well as this GWC warranty that the dealer sold. They were okay to deal with, unfortunately, the car is a lemon. We took it up to the Infiniti dealer in Roseville, had them check it out, and fix whatever needed working. I could have paid $5,000 to have it repaired but they told us to return the car.

    I was going to do that and my husband wanted to do that as well. But at the same time, my husband was diagnosed with an incurable disease. So I’ll drive the car until it falls apart then I’ll buy something else. I can only have so much stress in my life and losing my husband is gonna be hard enough. The dealer that we bought the car from said that he works with GWC and he could have his mechanic do all the work. But since they sold me a piece of crap, I certainly wasn’t gonna have his mechanic work on it. Other than that, we had a little bit of warranty work done on the car and our experience wasn't terribly bad. But it wasn't fantastic either.

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    Response from GWC Warranty

    Sonja, I am sorry to hear about your husband and your experience with the dealership. Please know that should you require any work on covered components, we will be here to help and can assist in finding a service facility from our network of preferred providers.

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    Customer ServiceClaims HandlingCoverageTechPriceRefunds & Payouts

    Reviewed Dec. 5, 2018

    The business that I bought my vehicle from recommended GWC Warranty and that was the company they set me up with. But it’s definitely not something that I was happy with. The first time I had a deal with them, the radio in my vehicle had stopped working. I took the vehicle to the Ford dealership but apparently, my plan had exclusions in it. The agent told me the radio wasn’t covered. It was very confusing because a part of the radio was covered but another part was not. They paid some but I ended up having to pay 600 bucks out of pocket.

    Then the second time I dealt with them, my air conditioner had stopped working. I took the vehicle to the Ford dealership, which is a five-star dealership in Texas and one of the top ones in the country. The guy called GWC but he was told that the way that the warranty works is that they would go find the cheapest aftermarket part that they can find and then that’s the amount that they would cover. I had a $100 deductible and my air conditioner job was supposedly covered. They paid $1,500 but it cost me $2,500.

    They should be more inclusive with what they cover and not just the cheapest parts they can find. Mine is a Ford so obviously, I want Ford parts. That’s what most people would wanna do with their vehicle. This claim was near the end of my warranty period too, and it couldn’t have happened at a better time. It was still covered under the warranty but then to be out $2,500. The slogan of the warranty is “No Worries, Just Drive” too. GWC even called me to say I had to renew and I told them I was definitely not gonna renew.

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    Response from GWC Warranty

    Jonathan, I am sorry to hear about your experience. The parts your shop requested for your A/C repair were unfortunately much higher than the part we were able to obtain from one of our reliable parts providers. We provide these quality aftermarket parts in order to help control costs both when you purchase your service contract and when you have a repair. In this case, the factory part was preferred so we were able to provide an allowance equal to the cost of the part we sources. I apologize if there was any misunderstanding, and if you have any other questions, please don't hesitate to give us a call at 1-800-482-7357. Thank you for your feedback.

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    Coverage

    Reviewed Dec. 4, 2018

    We never know what could happen with a vehicle so I decided to get a service contract. GWC Warranty's reps were very helpful but more in-depth information was needed. The overall coverage is good though and I’m pretty satisfied with my experience with GWC.

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    Response from GWC Warranty

    Thank you for the feedback Agustin!

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    Claims HandlingCoverageTechPunctuality & Speed

    Reviewed Dec. 3, 2018

    When I bought my car at the car lot, they recommended that I purchase a service contract for it. GWC was at the car lot and I got a contract with them. I had several claims with them. One was with the key when I first got the car. It just stopped working. It didn't work for the vehicle, and at that point of time, I didn't have any other key. I took it to the Chevy dealership and the warranty covered one, and then I had to pay for the other one. The process was too long but it had some more to do with the dealership. It took two weeks which was way too long for just a little key. I also had another claim a couple of months ago with the AC, and GWC came in handy. I would've been out $1,100 or $1,200 by myself. The whole policy paid for itself. So, I'm glad I got it. The warranty service was good. I will recommend it just to be on the safe side because cars have problems and things happen. It'll save you a lot of trouble, a lot of time, and definitely a lot of money.

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    Response from GWC Warranty

    Thank you for the review, Marquette. It was our pleasure to help with your repair and we're glad that we can help provide some peace of mind as you drive your vehicle.

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    Tech

    Reviewed Nov. 30, 2018

    When I bought my truck, GWC's warranty was offered to me through the dealership. Buying a service contract seemed like a good idea at the time, so I went with it. One time, I blew up the transmission of my truck and they paid for it to get replaced. Their reps were always mostly pretty decent but it took a long time for them to get a representative to come down and look at my truck themselves. I was without a truck for three months. But for what it was, the warranty was worth it.

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    Response from GWC Warranty

    Thank you for the feedback, Jesse. We're glad your truck was fixed and we will certainly use your feedback to understand how we can provider a speedy claims experience.

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    Punctuality & Speed

    Reviewed Nov. 27, 2018

    My credit union wanted to make sure I had a warranty along with my purchase. I went with GWC and it has been fantastic. I had a transmission repair, and they took care of everything for me. It was prompt. There were no hassles as far as getting anything taken care of so I was very satisfied with the service.

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    Response from GWC Warranty

    Thanks for the feedback, Charles! We're glad to hear you've had a No Worries, Just Drive experience!

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    Customer ServiceCoverageTechPrice

    Reviewed Nov. 24, 2018

    The dealer that I bought my vehicle from was charging me for every three months for the warranty and I feel as though they were overcharging me, so I called the warranty company, GWC Warranty, myself. I had a couple of friends that dealt with GWC. Plus, some of the places that fix cars say that GWC is a decent warranty company. I talked to Tom who quoted me a price at first and I told him it was a bit too much because I’m on a fixed income. So he put a supervisor on the phone and she made it right, where I can pay it. She gave me a three-year deal and it has been good ever since. The warranty covers most of the major parts and that’s what I was interested in. I would have wanted the drivetrain to be covered but really, all I got to do is buy brake pads and windshield wiper blades. I’d recommend GWC. If you’re not satisfied with your warranty, you need to call and talk to these people. They’re good people.

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    Response from GWC Warranty

    Thanks for the detailed feedback, George! We hope you find peace of mind in your GWC coverage!

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    Claims HandlingCoverageRefunds & Payouts

    Reviewed Nov. 23, 2018

    When claiming a repair I thought it would be easy since their motto is "No worries just drive". Well that is great till claim time comes and you find out they won't pay the full shop labor/hour fee, they only pay what they feel is right for your area and in my case I didn't know of any shops that low or trust able. Then I also find out they don't cover the cost of all the parts or items needed to properly do the repair leaving you even more out of pocket. As a result of this I had to cover about 1/3 of the bill or try to find a cheap place within the approved rate and tell them not to do the job right and on top of that would likely need to pay for a tow from one shop to the other. This left me with worries and frustration as this was my only vehicle to transport my family in. Sadly it seems I was mislead when signing up for what was to be a simple, easy plan. No worries, just drive! But there are these exceptions you will worry about that they don't tell you till it's claim time.

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    Response from GWC Warranty

    Anthony, I am sorry to hear about your experience. For future claims, please feel free to give us a call and we'd be happy to locate a preferred shop that operates within your contract's labor rate. Thank you for your message.

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    Reviewed Nov. 21, 2018

    I bought a high-end vehicle and wanted to make sure I had a good warranty. I was given a couple of companies to choose from, and based on the brochure that I read, I picked GWC because of the cost of the warranty, what the warranty covered, and the length of time but they could've explained things better. Then, I had an issue with the steering wheel automatically adjusting from the settings that I had. GWC gave me an idea of what my out-of-pocket expense would be and the Mercedes dealership handled all of that. But they worked it out with the warranty company. It took about four days to complete the repair and things were seamless to me.

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    Response from GWC Warranty

    Thank you for the review, Robert!

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    Customer ServiceCoverageTech

    Reviewed Nov. 20, 2018

    GWC Warranty was the one that was available at the dealership where I bought the truck. The dealer explained what was covered and what wasn't covered. He knew exactly what was covered and he was very professional. Also, I took it to where I bought it for different warranty procedures and everything was fine. I would just have to call down there and they would take care of everything. GWC took care of me more than once and they covered everything they said they were supposed to cover. If anyone asks about GWC, I would definitely tell them to buy the product.

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    Response from GWC Warranty

    Thanks for sharing your experience, Mark! It was our pleasure to help!

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    Claims HandlingCoverage

    Reviewed Nov. 16, 2018

    GWC warranty was offered to me at the dealership and we got their gold package. The dealer explained to me what the plan covered and how much it cost. My interactions with the people at GWC went smoothly and everything seemed okay as far as the claims process. My father and I own the auto repair shop where we had some work done and we’re the technicians. When we filed claims, GWC wanted to make sure that what we were stating wasn't wrong, so at one point, they had to send an adjuster who confirmed what we stated.

    GWC wanted to put after-market parts though, and in certain parts you don’t use after-market as they’re known to fail prematurely. But that’s what GWC approved for, so we used after-market parts a couple of times. But they should put a factory part. I use after-market parts on customers’ cars, but there’s something that I know if I put it in, they’ll be back within three or six months, and then the customers will have to go with the factory part because the after-market parts don't last long. Nonetheless, GWC covered everything. The warranty is expired now, but I was pretty satisfied when I had it. If I would buy another car again, I’ll go with GWC.

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    Response from GWC Warranty

    Thanks for the review, Elias! It was our pleasure to help with your repair and to work with you shop as well.

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    Reviewed Nov. 14, 2018

    I got the GWC Warranty for security purposes in case anything happened. But then, when something did happen, I had to jump through hoops to get things done. When I bought my car, the dash wasn't working and I got it replaced. The mileage was switched up because of the dash and I had to wait for a month and a half to get it switched back so I could get my warranty work done. Still, it was impossible to get in contact with anybody and everyone was telling me different things. I had to go through four or five people to figure out what I had to do to resolve the issue. I don’t want to go through all the hassle again of getting things done. I didn't like my experience with GWC.

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    Claims HandlingCoverageSales & Marketing

    Reviewed Nov. 1, 2018

    Working its GWC warranty has been an absolute nightmare. My motor in my vehicle started smoking within a month and a half of owning it. After over a month of talking with adjusters (my car sitting at the mechanic this long) the company said they needed more proof and told my mechanic to take out the motor for diagnostic purposes. The inspector came out and agreed my whole motor needed to be replaced. The next day GWC chose to reject the claim due to sludge/lack of maintenance. Mind you, I had only owned the vehicle for a short time and had given it proper maintenance when it was in my possession.

    The contract clearly states that the warranty will only be rejected for covered parts IF I had knowledge of this when the warranty was purchased. I did not. They are choosing to not cover a thing. And not only that, I’m stuck with 3,000 worth in labor charges for taking out and putting the motor back in. I was never made aware of the company that I would be responsible for these charges. The claims manager Ed was not helpful at all, did not seem to have any interest in helping me whatsoever. I feel completely scammed as this company has caused me more hassle than I could have even imagined.

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    Claims HandlingCoverageTech

    Reviewed Nov. 1, 2018

    I had a good experience at the dealer's when I purchased my GWC Warranty. They explained the coverage to me and had good knowledge about the product. Their claims reps are also good. When my mechanic filed a claim to them, everything was smooth. It's a good quality warranty and now I have confidence when driving.

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    Response from GWC Warranty

    Thanks for the review, Mandriel! We're glad you are having a No Worries, Just Drive experience!

    Coverage

    Reviewed Oct. 31, 2018

    This is my second time using my warranty for my 2005 Acura TL. The first experience was for a brake caliper. They cover the caliper. I had to pay for the pads. My power steering pump/rack was replace. I had to pay for the alignment along with the difference they did not cover in labor charges. I needed the alignment because of the malfunction, I needed the brake pad because of the caliper malfunction. This warranty is a joke.

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    Response from GWC Warranty

    Jeremi, I am sorry to hear about your experience. I asked our claims managers to look into your claims experience and after doing so, we can share that brake pads and alignments are maintenance items that are typically not covered by a service contract. I apologize if there was any confusion regarding your coverage.

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    Claims HandlingTech

    Reviewed Oct. 27, 2018

    I had bad past experiences with used cars and GWC was offered as a warranty provider at the dealership. I had a straightforward experience with the representative I purchased from. I had to make a claim the week I bought the warranty and the filing process was easy. The repair was completed within a day and I don’t have any issues with the quality of service GWC provides.

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    Response from GWC Warranty

    Thanks for sharing your No Worries, Just Drive experience, Phillip!

    Claims HandlingCoverage

    Reviewed Oct. 26, 2018

    Purchase GWC Warranty when buying my used 05 Chevy Suburban. Heard some noises and figured to get it checked out. Went to the shop and was informed that my rear differential was bad and needed to be replaced. When the shop called GWC claims department to inform them that the rear differential was bad and it had metal shaving in the plate, the claims department needed more proof. Now when there is metal shaving coming from a part that obviously means that the part is bad. Furthermore I was told that GWC has a straight labor rate that they pay, and I could possibly have to pay for the remainder of the labor in which I shouldn’t be since I entrust on this warranty company. I was also told that some parts of the rear differential wouldn’t be covered. So I also may have to pay for some parts as well.

    On top of that, I had to pay a $268.00 diagnostic fee for more diagnostic since GWC is requesting more proof of what part is actually going bad. I purchase the certified plus warranty which covered majority of the heavier parts such as the engine, transmission, 4 wheel drive axle parts etc. If the warranty that I have covers alternator then why is it so hard to cover a rear differential when that is a major component in a four wheel drive car. Overall I’m just not happy and I shouldn’t be stressing about this since I trusted the extended warranty to cover it for me. I have never dealt with a warranty company in which the customer has to pay for the diagnostic fee, the prorated labor and possible parts that are not covered.

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    Response from GWC Warranty

    Will, I am sorry to hear about your experience. I have spoken with our claims managers, and they have been in touch with your shop to explore ways in which we can help make this repair process a bit easier for you. I have sent you a private message with more details. Thank you for reaching out to us.

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    Claims HandlingCoverage

    Reviewed Oct. 23, 2018

    The company I purchased my car from only dealt with GWC, and one time, I took the car to the dealership and they submitted the claim for me. The go-through took a long time and the dealership had my car for about three months before GWC approved the claim but I was happy with what they covered. All in all, the quality of the GWC warranty service is good.

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    Response from GWC Warranty

    Thanks for sharing your feedback Jacqueline!

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    Customer ServiceTech

    Reviewed Oct. 19, 2018

    When I bought my car, the dealer told me they have an extra warranty for it. I asked how much it was so they told me and I said that I would take it because I have another car and it was the same model but different year. The purchasing experience was good. When the dealer explained the coverage, he just told me they provide that and if I have any problems, I can call GWC and tell them. They cover parts that they need to fix. The first time I had an issue was with the alternator and I filed a claim with them. I brought the car to shop and told the people there that I have insurance. I gave the information to them and they called the insurance. GWC's customer service was good. If there's a problem, there's a claim number and they send somebody to check and inspect the car.

    The insurance people came, inspect and said that they will pay for it. They replaced that, but six months later, I got the same problem. I went back to the mechanic and asked them what was going on. I was told that they replaced the alternator. However, I asked the mechanic why do I have to replace it only six months later. He then told me that it was because the alternator I had is not a good one, just one of the cheaper ones.

    I called the warranty people and said that I'm not happy because I checked how much they pay for the alternator. I then paid $100 for my deductible though the part is $200 only. The car is a Mercedes so it has to be replaced with a recent part. I told them that I don't want now a cheap part, I want a good one. Finally, they put something better and it took them a day to get my car back on the road.

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    Response from GWC Warranty

    Thanks for the review, Javier. We're sorry you had trouble with your alternator, but we hope you can now enjoy your Mercedes for many miles to come!

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    Claims HandlingCoverage

    Reviewed Oct. 18, 2018

    GWC seems they’d cover if anything goes wrong and they're a good insurance on cars when we checked other different providers. The representative who sold the warranty to me was excellent. I was taken back to the woman who did the title work and she was really nice and awesome. She told us about it piece by piece then we took it. Then we had a claim where the car's defroster has one that was cool and another one is coming out hot. They told us we could just drop the car off or wait for it, and we dropped it off. They had it fixed right away and the repair was completed in a day. I had no trouble paying for it too. I’d recommend GWC.

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    Response from GWC Warranty

    Thanks for the review, George! It was our pleasure to help and we're glad you had a speedy repair experience!

    Customer ServicePunctuality & Speed

    Reviewed Oct. 17, 2018

    My car has been in the repair facility for 2 weeks and GWC didn't respond on time the services. First of all, the road assistance took more than 1 day to pick the car up. Diagnosis of the failure has been sent to GWC and they are asking for more information to get the same outputs. The services are very poor, starting to the behavior of the operators and the time to talk to them.

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    Response from GWC Warranty

    Carlos, I apologize for the delay on your claim. I have spoke with our claims managers who will be following up with the shop to check on the status of your diagnosis. One of our claims managers will also be giving you a call with an update later today. Thank you for sharing your feedback and we will work to make this situation right for you.

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    CoverageTech

    Reviewed Oct. 13, 2018

    The dealer explained the GWC Warranty coverage well for me. I purchased a vehicle service contract since when vehicles are being sold, the people who sold them normally want customers to have that contract on the vehicles. Everything has a warranty today. If people don't have a warranty, they can't pay and can't get anything done.

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    Response from GWC Warranty

    Thanks for the review, Harvel! We're glad you enjoy your GWC Warranty service contract coverage!

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    Price

    Reviewed Oct. 5, 2018

    When I bought the vehicle, GWC was offered so I took it. The reps gave a pamphlet and they shared with what the warranty covered. They told me everything I needed to know. One time, my rear end went on me and I called them directly to file the claim. They told me who would cover it and then, I called who the maintenance was. They took it from there and the repair took about two days. Now, my transmission went and I will use the warranty again. GWC's service is good and the cost is fair.

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    Response from GWC Warranty

    Thank you for sharing your No Worries, Just Drive experience, Domenic!

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    Customer ServiceCoverageTechPriceRefunds & Payouts

    Reviewed Oct. 4, 2018

    The guys at the dealership where I bought my car sold me the GWC extended warranty. They said it would be the best coverage that I would get. I paid $3,000, which was a lot of money for one warranty, and the warranty was supposed to cover everything from top to bottom with anything I wanted and from any dealership that I wanted in the US. But when I went to the dealership to change my Toyota oxygen sensor, I found out that GWC only pays for aftermarket parts and not for factory parts.

    Apparently, the GWC rep that I signed the contract with never worked with the dealership. I had to pay the dealership to change the oxygen sensor as GWC doesn’t cover anything but the cheap parts. That was completely unfair, so I was so pissed off. GWC also said that they just cover a regular mechanic and the set-up mechanic, and not dealerships. The part costs $450 but while an oxygen sensor like that from AutoZone would cost $97, the dealership charged more as the part they put in was of high quality. But I got a discount from GWC, so my bill was $280.

    I’d like to get back the $2,800 that I paid for my warranty. I spoke with the customer service of GWC and they said that I had to call the dealer. Then I spoke with the dealer and they said they could return my money but I would only get a couple of hundred dollars because I have already used some of the money. I didn’t use anything and this car has only 2,000 miles on it because I don’t use it that much. But the dealership said I could not leave until I’ve paid the $280 bill.

    This situation needs to be resolved. If GWC will renew the warranty and add dealers, then that would be okay. But if they don’t, then I’d like to get my money back because there’s a whole bunch of other companies that sell extended warranties and they do the right thing. The people at the dealership lied to me about the extended warranty of GWC. When I tried to use it, I didn’t get what they said I would get with it. I am very dissatisfied with GWC Warranty and there is no way that I will ever use them.

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    Response from GWC Warranty

    Marcus, I am sorry to hear about your experience. According to our records, a payment of over $200 was approved to cover portions of the $280 repair you mention. The out-of-pocket costs resulted from the difference in parts pricing and sales tax. Using parts of like kind and quality is something we do to help you conserve costs on both the service contract itself as well during the repair process. As for cancellations in regards to your contract, in Massachusetts, a contract is only eligible for cancellation in the event it is declared a total loss, stolen or repossessed. In that instance, we would then provide a pro-rated refund to the selling dealer, which would then be passed along to you. I apologize for any confusion regarding your situation, and should you have any other questions, please feel free to call us at 1-800-482-7357. Thank you for the feedback.

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    Customer ServiceClaims Handling

    Reviewed Sept. 28, 2018

    I got a service contract on a used car, and it worked out because I’ve had nothing but problems with it. So, getting one would be a good idea. GWC was offered to me and the experience has been fine. Dealing with claims and customer service was great and I’m gonna put in a claim again today. I had a fuel pump go and it will be on my third transmission. I usually get a call back on the same day saying if the claim was approved and they would give me a mechanic. I would tell him to pick it up and take it there. The first time, it took three days to complete the repair and the second time took a little over a week because they had to wait for a part. It was a very high-quality service and everything was straightforward with them. I’ve had so many bad experiences and it’s nice to know that I have that warranty to rely on. If not, I would have been screwed.

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    Response from GWC Warranty

    Sean, thank you for the feedback! We look forward to helping should you have any other covered repairs!

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    CoverageTech

    Reviewed Sept. 27, 2018

    The dealership recommended GWC Warranty to me and the cost was fine. It was my first time to get a warranty however, my experience with the actual dealer when purchasing my contract went a bit bad. Things didn’t really go well and the rep didn’t do a great job. He didn’t explain the coverage much. When we bought the truck it was already messed up, so it was so stressful that we had to go and leave it, back and forth. If I was to buy the truck with a good motor, I wouldn't have wasted a lot of time. The dealer can’t just shove a car to us. I like the car to work but if it was gonna be so much problems, I would’ve never gotten it in the first place. So instead of them just receiving money, they could’ve explained things a bit better. Nonetheless, GWC Warranty did excellent on everything and I had a great experience with them. It feels better knowing that I have that warranty.

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    Response from GWC Warranty

    Thank you for the feedback, Rachel! We're glad you've had a No Worries, Just Drive experience with your GWC service contract!

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Sept. 26, 2018

    The GWC warranty was offered when I bought my car so I got it. I had a good experience in purchasing the service contract. I did a claim with them when my transmission went out. The mechanic worked with them, but they called me to verify that I wanted to do a claim and it was good with them. The repair took six days and I wasn't satisfied with the time it took to get my car back on the road, but that's not a complaint with GWC but with the mechanic. The cost and the coverage that are offered in my warranty are fair.

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    Response from GWC Warranty

    Thank you for sharing your experience, Alexis!

    Punctuality & Speed

    Reviewed Sept. 25, 2018

    GWC is the single most biggest rip off! They only offer the worst replacements, will not replace anything that goes with the initial problem, and watch for the magical fingerprints that arise when you need their assistance! I have a premium policy and believe me there is nothing premium about it! I reported them to the Better Business Bureau and have a lawyer to investigate these frauds! Do not purchase this fraudulent policy. You will be kicking yourself in the behind later!

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    Response from GWC Warranty

    I am sorry to hear about your experience. I have sent you a private message requesting the information we need to investigate your concerns and address them accordingly. We look forward to hearing from you. Thank you for the feedback.

    Insufficient response received
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    Claims HandlingTechPrice

    Reviewed Sept. 23, 2018

    The tech said that I needed to have some type of warranty to go along with the car that I bought and GWC was recommended by the seller. I read the brochure and looked online briefly. The experience has turned to be fairly pleasant and the people that I bought the car from told me something that I was happy about so, I was satisfied with it.

    The first time I made a claim with GWC, I was a little bit disappointed and they made me nervous. They told me that the places they would recommend my vehicle to were totally unworthy of them telling anybody to go to. I told them to forget it and that I’m gonna take it back to the dealers this time and pay the differential. I've been doing that and been more than satisfied with them. The service company takes care of everything with GWC, and I haven't had to do a thing. The second time I called them, I gave them to the BMW dealers that I dealt with. They told me to pick up the car and that it has been repaired. GWC has taken care of it and it took less than a week. Life would be a little bit different if I didn’t have that warranty. It has been more than sufficient and I haven’t had to any callbacks. I'm just happy I bought it. It cost me a lot but it's been working.

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    Response from GWC Warranty

    Thank you for the review, Douglas! It's been our pleasure to assist with your vehicle repairs!

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    CoverageTech

    Reviewed Sept. 22, 2018

    I always end up having to fix things on the vehicles, and I was hoping a warranty would cover some of it. The dealership I was buying the car from offered GWC and it sounded good. Everything was pretty smooth at the dealership when I purchased the vehicle service contract. They seemed to know what they were talking about. I had filed claims three times and I let my mechanic handle those. He let me know what GWC was gonna pay and not. The repairs didn't take very long to be completed. It took a couple of weeks. It was somewhat disappointing at times though when they only covered a part that was broken and needing replacement. They also seem to always want to go with the cheapest used parts that they can find. The little brochure could be a little more clear, ‘cause if it says it repairs air conditioning but it only covers certain small parts of the air conditioning and everything else, we have to pay for it ourselves.

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    Response from GWC Warranty

    Adam, I am sorry to hear that you are not satisfied with your coverage. We do offer several different levels of coverage, including an exclusionary option that covers more of the air conditioning components you mention. If you have interest in upgrading to such coverage, please feel free to reach out to your selling dealer. Thank you for sharing your experience.

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    Customer ServiceClaims HandlingCoverageTechRefunds & Payouts

    Reviewed Sept. 21, 2018

    I was purchasing a used vehicle that I was financing and GWC was the warranty provider offered to me at the time. My sales rep advised what was inclusive with the contract and I accepted it. When I had a roadside assistance claim, I was told that I was completely covered and when the roadside came out, they couldn't find the call in their system. The driver had to drop my vehicle because he wasn’t getting paid on it. For some reason, it was a mix-up. He had a PO number that matched the PO number that was sent to me via text message. But when I open up the PO number, the PO number is from someone in a totally different state. It was horrible. I had to get someone else to tow my vehicle and I paid for it out of pocket. But that’s the only horrible experience I have with GWC Warranty. They’ve covered things that went wrong with my vehicle and I still recommend them.

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    Response from GWC Warranty

    Thank you for sharing your experience, Allona! We will take your feedback on the roadside assistance and look for ways to avoid such experiences in the future. We look forward to helping with any future covered repair needs you may have!

    Verified purchase
    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Sept. 19, 2018

    Please stop contacting me. Your service, if you can call it, that was nothing more than a ripoff. Go after someone else. Nothing that was major was ever covered. I paid out more for repairs than I even paid GWC. I needed a warranty and all I got was an expensive headache. Never again!

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    Response from GWC Warranty

    Keith, I am sorry to hear about your experience. I will ensure that your are no longer contacted by Consumer Affairs. Thank you for the feedback.

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    Customer ServiceClaims HandlingCoveragePunctuality & Speed

    Reviewed Sept. 18, 2018

    I'm a stickler for warranties, so if I can get a warranty on a vehicle, I will. I was looking for everything that I could get covered and I wasn't just gonna get the Powertrain. I wanted the enhanced one that covered electrical like the AC. GWC had better quality and they had better options, so we got the best plan that we could get. GWC answered calls and even though they were a little pricier for the items, they were good. People should get them. We also have zero deductible unlike with our other insurance but I wish there was more stuff covered in the warranty. The claims process was very quick. We took our Yukon into the dealership because the AC was acting up. When we left that same day, the claim was already filled and it was fixed. They covered all of it.

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    Response from GWC Warranty

    Thanks for the review, Robert! We hope you can enjoy that Yukon for many more miles to come!

    Verified purchase
    Coverage

    Reviewed Sept. 17, 2018

    I have a used vehicle and got an extended warranty from GWC. The car is a General Motors car, so it just made sense to me. The reps I bought it from were professional and cordial. They told me that I pay a portion, and the insurance will pay the rest. Whatever the deductible amount would be, that was the percentage the insurance company would cover, and then I would have to pay the difference. I would recommend them. I could always use more coverage but I felt that what they offered was fair.

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    Response from GWC Warranty

    Thanks for the review, David! It was our pleasure to help you get back on the road quickly!

    Verified purchase
    Claims HandlingTechPunctuality & Speed

    Reviewed Sept. 11, 2018

    I was buying a used vehicle and I know used vehicles are all gonna have problems no matter what the dealership says and how reputable they are. So I decided I would rather pay the price and nothing goes wrong, or if something does go wrong, I would have the insurance. I didn’t want to take chances and decided to get a warranty for my vehicle. But a lot of companies will not take a vehicle that’s old as mine and GWC is the first one that has accepted me, so I went with it. It was also recommended by the dealer and they told me that it was a good deal.

    Whenever I had a problem, I went back to the dealer and he told me to call GWC. I filed a claim and it was a very simple process and they treated me really well. The lady that I talked to was very nice and quick about it. She asked me a couple of questions and told me that I was approved for it and put the vehicle in the shop and have it done so it wasn’t a big ordeal at all. I have recommended GWC and in fact, I’m gonna call them tomorrow to see when my policy will expire and how much it is going to cost me to re-up on it.

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    Response from GWC Warranty

    Thanks for the review, John! We're glad you had a No Worries, Just Drive experience and we're looking forward to helping you renew your contract!

    Customer ServiceTechSales & MarketingPrice

    Reviewed Sept. 10, 2018

    I don't even know where to start, this experience with GWC seems so exhausting. I have a 2008 Lexus IS250 that was towed to the Lexus dealership to have the alternator replaced. I was expecting to simply pay my $100 deductible, well the dealership ends up calling me to let me know that after speaking with GWC I would owe a balance of $700 because GWC did not agree with the labor hours or parts price Lexus was charging. After talking with GWC they informed me that they found a local shop (obviously not Lexus grade) that are more 'in line' with their pricing and if I wanted to not pay a difference to take it there. After doing the math to determine what would be the best decision, I end up paying the diagnosis charge of $100 to Lexus and then tow it again to this other shop.

    Well after they perform the repairs they called me and tell me the same thing, that GWC does not want to pay all of the cost, which again leaves me with paying more than the advertised deductible. This whole experience really makes it obvious that GWC is not looking out after the best interest of its PAYING customers, but only to find ways to pay the minimum and push cost to the customer. I am extremely dissatisfied and the ironic part is that before all this happened I would refer my friends to GWC as a place for extended auto warranty. I definitely have to get back with them and inform of them of my experience. People always think of warranty and insurance companies as a scam, but never have I felt more right about that until this experience.

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    Response from GWC Warranty

    Edward, I am sorry to hear about the trouble you experienced during your repair. Our records show that the claim paid to the second shop matches the invoice we received from that service facility, so it is unclear to us what additional costs you were charged there. We appreciate your patience changing shops as we do this from time to time to help save customers from out-of-pocket expenses. If you have questions about whatever out-of-pocket costs you experienced, please feel free to call us at 1-800-482-7357. Thank you for your feedback.

    Verified purchase
    CoverageTechPrice

    Reviewed Sept. 9, 2018

    When I was purchasing the car, the dealer asked me if I wanted an extended warranty. He gave me a GWC pamphlet and told me to look over it and decide whether I wanted it to not. It was an extra $100 and I do not have to pay a copay every time I took it there. I thought that I was doing good by doing that because it covered a lot of stuff. Instead, the dealer didn’t stand behind the warranty and the car. I haven’t had a good experience with GWC at all. The calipers were bad and they fixed it but they charged me $241. Furthermore, they only did one side.

    The other side was bad too, but they didn’t change it because they said it was still working. They wanted to charge me another $241 to do it. Furthermore, they said the warranty didn’t cover the rotors and the pads. I also had a fuel problem on my car that had been there four times and they kept taking the tank off the car. They told me they fixed it and gave it back to me. But then, I drove the car for a few miles for a day and the warning light lit again. I will not renew my warranty with GWC.

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    Response from GWC Warranty

    Sheryl, I apologize for an inconvenience or miscommunication during your repair. However, brake pads and rotors are not covered components under the terms of your service contract. As for the caliper replacement, we were able to cover the cost of the calipers that failed but since the other side had not failed, there was not a need to repair them at this time. If you have any further questions, please feel free to give us a call at 1-800-482-7357.

    Verified purchase
    CoverageTech

    Reviewed Sept. 8, 2018

    GWC was recommended to me by the dealer. I have been with them for a year now but I wasn't very happy with how everything turned out. Most of the things that I had done weren't even covered, so I was very disappointed in the warranty itself. There was one incident that I went in for and there were a few things that needed to be done. And some of the things, based on the brochure, seemed like it should be covered, and it wasn't. The repair facility tried calling GWC and didn't get any callbacks. They basically said those were not covered. I am still gonna be calling GWC back to talk to them about that.

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    Response from GWC Warranty

    David, I am sorry to hear about your experience. I have escalated your concerns to our claims managers, one of whom will be in touch to discuss your coverage with you in more detail.

    CoverageTech

    Reviewed Sept. 7, 2018

    Our BMW has now been at repair shop for approx. 3 weeks with pending transmission repairs. Today repair shop notifies us that there is no transmission available and there never was one. Now wanting the repair shop to remove transmission and send in to be repaired/rebuilt which has been denied to be done and no shops will do. GWC refuses to pay for new transmission and used transmission that they said was available was a lie. Now we are completely out of a vehicle and we have the top warranty coverage. No worries, just drive warranty is a complete joke. They have given so much run around with this situation that the BMW dealership doesn't even want to deal with them anymore!!! I'm now looking into filing a lawsuit against GWC.

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    Response from GWC Warranty

    Nicole, I am sorry to hear about your experience with your BMW. I have shared your concerns with our claims management team, and someone will be in touch shortly to discuss how we can move your repair along more quickly. Thank you for the message.

    Verified purchase
    Claims HandlingCoverageTechPricePunctuality & Speed

    Reviewed Sept. 6, 2018

    When I bought my truck, the GWC warranty was offered through the dealership. My truck had 30-plus thousand miles, so I got a warranty for it. Also, the cost of the warranty was about right and I was happy with it. I liked the dealer that I bought it from. He handed me the service contract showing what the warranty would cover and I read it.

    The dealership said that if I had an issue with my truck, they would prefer that I bring it to them and they would handle everything. I had a claim for a leaf spring break and they took care of it for me. I took my truck there and I got it back two days later. The part that was needed was out of stock and that took an extra day for the repair to be completed. Nevertheless, the claim went smoothly and I was very happy with the way it was handled. In having my GWC warranty, I’m more confident that if something goes wrong, I've got something that will cover the repair cost. I told my brother that GWC's warranty is worth buying and he bought his warranty too.

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    Response from GWC Warranty

    Thanks for the feedback and the referral to your brother, Kevin! It was our pleasure to help with your repair!

    Claims HandlingCoverageRefunds & Payouts

    Reviewed Sept. 5, 2018

    GWC states they pay $70 per hour max for labor which is well below fair market. The salesman who sold me the warranty states they pay full labor costs at any "certified" mechanic at "industry standard" which I discovered is code for no they don't pay full labor costs. GWC will not pay for new or OEM parts, only for refurbished parts or some other pick and pull quality. GWC will not cover my valve cover gasket replacement even though it says they will in the contract I signed. Therefore I have a $1380 job on a newly purchased 2010 Toyota Tundra for which GWC states they will reimburse only $300, about 22%. GWC is located on the East Coast, and not open for West Coast customers after 2 pm PST. This is not worth the money I paid for the warranty and I want my money back. I can only imagine what it would take to get them to pay a claim for something catastrophic like a full transmission.

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    CoverageTechPrice

    Reviewed Sept. 1, 2018

    I purchased a service contract from GWC Warranty to cover potential additional repairs on the car. I chose them because of their customer review ratings and they were recommended by the dealer I was buying the car from. The purchase process was relatively simple and straightforward, and the person that helped me was knowledgeable with respect to the coverages. He explained it and it was easy to understand. He broke down the different service packages, the costing and the cost differentials for each one. It was comprehensive and in-depth and made deciding which coverage I wanted to purchase easier.

    I had a repair situation that required some coverage and things went well. I gave the repairman the contract number and they handled everything. GWC responded accordingly and coordinated well with the shop. They were able to recoup the cost with the repair shop and all I had to do was pay the difference. Based on past experiences with other warranties, GWC's service is good. Moreover, they have the option of working with the dealer directly. With GWC, I didn't worry about any of the coverages that were under the package that I purchased. Their program was good and I was satisfied. I would absolutely recommend them.

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    Response from GWC Warranty

    Thank you for the recommendation, Bruce! It's great to hear that you had a No Worries, Just Drive experience!

    Verified purchase
    Claims HandlingCoverageTechPricePunctuality & Speed

    Reviewed Aug. 31, 2018

    My original warranty was up and the dealer where I bought my vehicle offered me GWC Warranty. The selling dealer was excellent and everything flowed smoothly. They had all the information on what plans and programs I might want to sign up for and which one matched my need. It was an easy experience. However, dealing with the rep every time I have a claim was a pain. It was like the money was coming out of their pockets. They didn’t explain what was covered and what wasn’t. They just said, “That’s not covered and we don’t cover that.” We waited four days to deal with them. They told us that they were gonna cover three quarters and they gave a depreciation value. We had to go through all the baloney.

    GWC’s cost was not good with the quality of their service. We used the warranty four times on one vehicle and it was not cost-effective at all. When I went and bought an aftermarket for my truck, my truck had issues three weeks later. I brought it in the garage and they said it was due to me modifying the vehicle. I spent $100 on a guy to come over, survey my truck and it took an hour and a half of my time. So do not go with GWC.

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    Response from GWC Warranty

    Albert, I am sorry to hear that your repair experiences have not been smooth. I have shared your concerns with our claims management team, and someone will be in touch to assist with your situation. Thank you for reaching out.

    Coverage

    Reviewed Aug. 30, 2018

    2010 Chevy Impala was driving car. Shut off with no warning. Good to very bad. Good when I purchased this GWC Warranty on Powertrain Plus. Very bad when my motor locked and had a garage take a look at. GWC expects me to pay 500 for the garage to tear down my engine to see if it is covered. I have oil change receipts, if it's not covered I'm out 500. I owe 8,000 on this 2010 Chevy Impala. They are CRAZY. They need to pay to look not me. I have a 100 deductible not 500 very unworthily Auto Protection.

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    Response from GWC Warranty

    June, thank you for reaching out to us. I have shared your feedback with our claims management team and someone will be in touch to help clear up any misunderstandings surrounding your coverage.

    Claims HandlingCoverageSales & Marketing

    Reviewed Aug. 28, 2018

    This company is a scam. If you do plan on purchasing from them, know that they do not deem parts "broken until a point of catastrophic failure". For instance, my warranty covered every part within the engine of my car. After three months from purchase, I started losing compression in cylinder 3. 42% variance in compression and a leak down of 35%. This cylinder was immediately before catastrophic failure ie. broken piston ring takes out entire cylinder/short block etc.

    I discussed the situation with GWC and they refused to cover a claim. I then asked that not if, but when this engine fails, they would cover the claim, they said most likely not due to no proof of preventative maintenance. REMINDER: I purchased this car from the dealer 3 months prior. What maintenance records would I possibly have? They fought tooth and nail till eventually I gave up and shelled out the money to rebuild the engine. Please be aware of the level of service you will receive with this company... NONE.

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    Response from GWC Warranty

    Jonathan, thank you for reaching out to us. I have shared your feedback with our claims management team and someone will be in touch to help clear up any misunderstandings surrounding your coverage.

    Factual basis uncertain
    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Aug. 27, 2018

    The old warranty on my vehicle had run out and I thought purchasing a vehicle service contract would be a smart idea in case something major went wrong with it. Also, any additional services seemed good at the time. GWC was the only thing offered and it was referred from a big car dealer where we got our car from. If they recommended GWC, then it should be good.

    The dealership and their service rep that we went through dealt with my claim with GWC. The claim was for an alternator and the service dealer got it approved. Everything went well. It got fixed on a Saturday, which is understandable 'cause most of the dealerships and service people close at half a day. The only problem I had was getting a car rental. GWC would cover it, but by the time it got approved, the car rental places had all closed because it was a weekend. Nevertheless, I'm satisfied with GWC.

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    Response from GWC Warranty

    Thanks for sharing your experience, James! And thank you for the feedback on the rental car coverage. We'll certainly take that into consideration during similar circumstances moving forward.

    Verified purchase
    CoverageTech

    Reviewed Aug. 26, 2018

    The dealership offered the GWC warranty when I was buying a used vehicle and they said that it was a good one. They gave me an overview of the warranty and I read through it in more detail when I got back home. I used the warranty one time and the truck was at the dealership so they dealt with it. My shop is on one of GWC's preferred listings. The other time that I used the warranty, my store manager dealt with it. GWC covered everything they said they were gonna cover. They gave us no hassle about it. Overall, GWC was real good and I wish I could have afforded to make it longer. I’ve recommended it to everybody who ever asked me about an after-market coverage for their vehicle.

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    Response from GWC Warranty

    Thanks for the review, Keith! We're glad to hear that you had a No Worries, Just Drive experience!

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    Customer ServiceCoverage

    Reviewed Aug. 25, 2018

    I had a GWC warranty on my previous car and when I bought my new car, the place offered it also. So I got the GWC warranty on my new car as well. I’ve been with GWC Warranty for the past three years and the warranty has definitely come in handy. On at least three separate occasions on both my cars, I had been stuck on the side of the road and when I called GWC, they were able to get a tow truck to get my car. GWC has always been really responsive. The GWC people are are amazing. They help me out.

    Recently though, I needed to take my car in and the reps were saying that the issue I was having was not covered. I wish I would’ve known that beforehand. The people who are selling the warranty needs explain in more detail what it covers instead of me having to call in and asking whether the issue is covered. They could also have a sheet that explains the benefits that come with the warranty. That aside, the only thing that took a while was on the mechanic’s end. They spent a week with my car. Nonetheless, the people at GWC are so nice, patient and helpful every time I call, no matter who I get. Even if they don’t know the answer right off the bat, they would check it for me. It’s always been a really pleasant experience.

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    Response from GWC Warranty

    Thanks for sharing your feedback, Fatima! I'm glad to hear that we were able to make a difficult repair experience a little easier for you!

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    Price

    Reviewed Aug. 24, 2018

    I had GWC before and they treated me very well. I love the warranty. Every time I get a car, I’ll have it and for what I wanted with this one, they definitely helped me choose the best plan. The cost is also perfect considering the quality of the warranty. I’ve recommended GWC as well.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the feedback, Timothy! And thank you as well for recommending us to family and friends!

    Verified purchase
    Claims HandlingCoverageTech

    Reviewed Aug. 18, 2018

    A loan company required that I purchase a service contract for my car and GWC was the only one they gave me. As soon as I drove off the lot, about 10 minutes, I knew that the transmission was bad. The check engine lights turned on on the way home so I stopped at my mechanic's shop and he also said the transmission was bad. The dealership did reset the code, put it on the lot knowing it had a bad transmission, and sold it to me. At first, the dealer was good until I had to make a claim against the car since they sold me a car with a blown-up transmission. I finally got it done but the warranty only covered $1,900 out of $2,600. It ended up costing me $700 on a brand-new car I just bought.

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    Response from GWC Warranty

    Anthony, thanks for sharing your experience, We're glad to hear that we were able to save you from the full expense of a new transmission.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Aug. 15, 2018

    When I bought the car, GWC Warranty had a deal going on. It was fairly priced and relatively inexpensive. There was another level of coverage that had “seal coverage,” which would have covered more and would’ve been more expensive, but there wasn't a special deal for that one. If they were gonna do a deal for everything, they should have done a deal for all the various levels.

    My mechanic takes care of dealing with the claims rep. He does all the stuff he has to do to get GWC Warranty to cover the issue and they would work with him well. The first set of repairs that I had was mostly for seals stuff that they denied or a thermostat where the whole unit had gotten replaced. When I called, their reps weren’t condescending, but they were not budging from their position even though a mechanic said that was how it was always done. And that bothered me.

    I've had a couple of repairs that were a little questionable as GWC Warranty said they wouldn’t cover the repair, but it could’ve been that I didn’t buy the right extended coverage. There was a repair where a part had to be replaced and since the part had a seal on it, they excluded it. I was a little disappointed in that. I expected a bit better coverage, but I don’t think they were trying to screw me by doing what they said they would cover. I also recently had something happen which they covered. The warranty's quality is not bad and I’m happy with it.

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    Response from GWC Warranty

    Thank you for the feedback, Randy. If you're interested in upgrading to a higher level of coverage, you can contact your selling dealer to do so. Otherwise, we'll be here for you should you experience any other covered repairs!

    Suchet increased rating by 2 stars.
    Customer ServiceCoverageTechSales & MarketingPrice
    After a positive interaction with GWC Warranty, Suchet increased their star rating on Sept. 4, 2018.

    Updated review: Sept. 4, 2018

    This issue has been resolved. A1 Quality Auto Care and Transmissions of Dearborn Heights MI contacted me and requested to drop off my vehicle. A week later the timing chain replacement issue has been fixed. And now my vehicle is running great.

    The warranty covered the timing chain replacement.

    Original Review: Aug. 15, 2018

    In November 2017 I bought a 2010 Cadillac SRX. Got talked in by the sales guy, yup very good sales guy. Initially I wanted a GMC Terrain. Vehicle came with a GWC warranty through the dealer that covers me for 2 yrs or 25,000 miles. In April 2018, I had a check engine light on. I have an OBD2 tester I bought from Autozone a few years back and I checked the code, that kept coming up as a P0017 code. Which translates to Crankshaft Position - Camshaft Position Correlation Bank 1 Sensor 'B' or possible timing chain, from Google.

    I took the vehicle to the GWC warranty preferred repair facility on Michigan Ave in Canton, MI (GWC warranty is honored by only couple of mechanical shops in Michigan. GWC warranty seems to be more widely used in PA where they are from and the Eastern USA). The shop held on to my vehicle for 2.5 weeks after initially quoting they will have it done in a couple of days. After repeated contacts with the GWC Warranty service center in Wilkes Barre PA by phone they somehow got them to expedite to 2.5 weeks to release my Cadillac. At that time I was informed by the mechanic that they fixed the rear hub's communication to the onboard computer and they felt that a timing chain is needed to be replaced and GWC told them they will replace the timing chain but to diagnose if it is a timing chain, I will have to pay out of pocket $550.

    When I dropped the vehicle off, my ABS light was on, and the check engine. I requested the mechanics to fix those as well as check why the passenger side seat-belt feels too short. They gave me the vehicle back and the ABS light has been off thus far, and the check engine light constantly remains on. The seat-belt was not fixed, and my receipt states I declined all recommendations, however the mechanic never bothered to call me to tell me anything. And so far many months later the P0017 code comes up almost immediately if I hook up my OBD2 scanner. I've tried resetting the code and finally gave up, because it comes back on the next time I start the SUV.

    Yes GWC Warranty covers a timing chain. But are we waiting for it to break before that happens? As I understand if the timing chain breaks while I am driving down the road, I lose the whole engine. Is the warranty covering me for an engine too? So you charge me a $100 deductible plus taxes to fix the vehicle, parts/labor etc is on you as the warranty but so far in my case I see GWC Warranty having declined me coverage on my ongoing issue, and I bought this vehicle with 96,600 miles and as of this writing I have 106,600 miles and the most major repair was never addressed. The peace of mind is frankly not there knowing that a check engine light is on and my $14,000 Cadillac could blow up in any moment. And should I go through GM they do not accept GWC Warranty, and the cost to replace the timing chain is $2900 out the door. Not the type of costs one expects after even buying a used vehicle with a warranty.

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    Response from GWC Warranty

    Suchet, I am sorry to hear about your timing chain issues and if there was any confusion surrounding the explanation of your problem. However, a teardown of your engine is required to determine if the timing chain is the root cause of your issues. Should a covered component be the cause of your mechanical failure, the cost of that engine teardown would be covered by your service contract. As our adjuster explained, it is highly recommended to explore the cause of your check engine light, since continuing to drive your vehicle could impact any future repairs to your engine. If you have any questions or would like to speak with one of our claims managers, please contact us at 1-800-482-7357 x6111 to reach a claims manager directly. Thank you.

    Verified purchase

    Reviewed Aug. 12, 2018

    When we bought the car, GWC Warranty came with it. I was told that they have an aftermarket warranty and there it was. When my car needed a timing chain shortly after we got it, finding a shop that would deal with the insurance was a little difficult. There was one shop that I went through and they thought it was a bigger job than they wanted to do. Instead of just telling me that, they dragged me out for three weeks. I finally found a shop that was not even on GWC’s preferred list. The shops on their preferred list are the ones who failed me. The shop that I used should be on their preferred list instead because they did the work with no problem. Other than that, if a friend of mine asks me about me working with GWC, I would tell them to do it.

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    Response from GWC Warranty

    Thank you for the review, Don! I'm glad to hear that you were able to get your car repaired with little interruption to your budget. Thank you as well for the feedback on our shops network. We are always looking to improve the quality of the shops we work with and will take your recommendation into consideration as we do so.

    Verified purchase
    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Aug. 11, 2018

    Repairs are so expensive that sometimes you can't afford a car because of the repairs. So, having a warranty helps to defray that potential. I'm with GWC and speaking with their customer service has been fine. However, I've tried to get work done for a couple of times and every time I did, there's always been a clause that allowed them to escape with me paying the bulk of the repair.

    I filed a claim for a power steering pump which is a typical thing that one would be concerned with, so how that wasn't covered and why it wouldn't be covered beat me. Also, the way I was told, the warranty would be something I'd pay for then it would take care of everything. I even paid the extra to have no deductible. My power steering pump service cost $1,200. The pump and the labor were expensive, and just one of the hoses was expensive, they only cover the high-pressure but not the regular hoses. My vehicle is a Cadillac. Everything's expensive and you want those things to be taken care of, but they didn't. I also did some research and found that they're not the top of the list in terms of warranty services. I'll never buy GWC again nor would I recommend them.

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    Response from GWC Warranty

    Tyrone, I am sorry to hear about your experience. Our records show that your power steering pump was not covered due to rust that was found during inspection. Unfortunately, when a pre-existing condition is discovered as part of the failure, it is no longer a covered repair. I apologize for any inconvenience, and if you have any further questions, please feel free to call us at 1-800-482-7357.

    Profile pic of the author.
    Coverage

    Reviewed Aug. 10, 2018

    I have a 2006 Grand Cherokee. One day the battery died. When I brought the car to Lake Wales Dodge they told me the battery was bad because one wire in the harness going to the battery. When they looked at the wires were exposed, they replaced. They called GWC because I thought I had a warranty. I did the comprehensive plan but GWC said the wiring was not covered so it cost me 900.00 dollars. I paid all that money for a warranty and I can't use it. What good is the warranty so I canceled the warranty. This company never abides by the rules. They nitpick at every repair. Bad company. Do not recommend them.

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    Response from GWC Warranty

    Charles, I apologize for the experience you had during your repair. However, wear and tear items like batteries are rarely, if ever, covered by a vehicle service contract, which is designed to protect against mechanical failures. In the case of your battery and the associated wiring, the components that failed were not covered according to the terms and conditions of the contract you purchased. Again, I apologize for any confusion around this matter, and I hope we can be of assistance if you ever choose to purchase a GWC Warranty vehicle service contract down the road. Thank you for your message.

    Verified purchase
    Tech

    Reviewed Aug. 3, 2018

    The car that I got from the dealership came with the GWC Warranty and that was what they told me that I should get. My experience with the selling dealer was good. He gave me a lot of information, although he didn’t give me a lot of information about what was gonna be included in the warranty. We wanted a vehicle service contract for our car so that I don’t have to pay that much for any damage that’s gonna come. It’s a used car, so there are things to be fixed and I feel comfortable since having the GWC Warranty service contract.

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    Response from GWC Warranty

    Thanks for the review, Ani! It sounds like you're having the No Worries, Just Drive experience your dealer promised!

    Verified purchase
    Claims HandlingCoverage

    Reviewed July 29, 2018

    I never buy a used vehicle without a service contract. I always take the extended warranties and I look for the best one and the best deal I can get. We've had no trouble with GWC and it's been pretty good for us. I went with the best coverage. The contract seller was awesome and I highly recommend them. We had the water pump go out on our truck. We just called the company and they started the claim and it went smooth and easy. They got everything settled within a couple of days.

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    Response from GWC Warranty

    Thank you for the feedback, Harriet! We love hearing from customers who have enjoyed a No Worries, Just Drive experience!

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    TechPrice

    Reviewed July 18, 2018

    Where I have gotten my car, GWC Warranty was the only option. My car was used so I wanted to make sure that I was covered should there be a problem. It’s scary driving around a nice car without any warranty. I have a BMW X5, so there’s a lot of technology in it, and the dealer suggested that I get the technology package. She had a lot of information about it and had brochures. And when I had a problem with my air conditioning, the dealer was the one who talked to all the people. GWC is doing a great job. Also, the cost kinda leveled out. I was going to have to pay $1,800 and I only had to end up paying the taxes, so it helped me tremendously. If you are to get a used car, call GWC to see what they will be able to do.

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    Response from GWC Warranty

    Thank you for the feedback, Sierra. It's great to hear that your BMW was covered and you can enjoy it worry-free!

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    CoverageTechPrice

    Reviewed July 17, 2018

    I bought a Mercedes and it’s really expensive to fix. GWC Warranty was one of the options for a service contract and they had the best options. It covered a myriad of stuff that other ones didn’t. I purchased it right through the dealership. A friend of mine that owned the dealership. I sat down, talked with him and he walked me through everything. Also, the cost is very fair. When I heard what the dealer’s prices were, it was totally opposite. I really don’t have to worry about my vehicle because I know it will be taken care of.

    When I brought my car down to the local Mercedes Benz dealership they were gonna charge me an exorbitant amount of money so I called GWC because I know you can use aftermarket parts. The lady that helped me out was phenomenal. She walked me through every single detail of what I should and shouldn’t do, and gave me all the different options as far as parts replacement and everything else. It was fantastic. GWC Warranty is a very capable, understanding, and extremely helpful company. I’d buy another service contract through them again if I have to.

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    Response from GWC Warranty

    Thanks for sharing your experience, David. Should you have any other repair needs, we'll be here to help!

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    TechPricePunctuality & Speed

    Reviewed July 16, 2018

    I always buy a warranty when I buy a used vehicle and this time, GWC Warranty was the best one they had at the lot where I bought my car. The dealer had what I was looking for at a decent price and with how I had gotten it all set up, all I had to pay for were the taxes which was great. Also, the service was a lot better than I thought it was gonna be. I had GWC before and I had problems with them then but it was so long ago. When I had the lower ball joint fixed on the truck, the shop was the one that talked to GWC and from what they told me, the people at GWC seemed friendly. GWC got the stuff done and over with quickly too. They did a good job.

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    Response from GWC Warranty

    Thanks for sharing your No Worries, Just Drive experience, Clint! We hope you enjoy your vehicle for many more miles to come!

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    CoveragePriceRefunds & Payouts

    Reviewed July 15, 2018

    I bought a used vehicle and I had my garage look at it. They said it had some issue but it was a good price. I wanted to mitigate my risk so I went ahead and got the GWC warranty. My mechanic dealt with the major issues that were there at that time. We got that handled as soon as I handed over the vehicle to my daughter. A bunch of the engine lights came on so I took it to a dealer. Luckily I had the warranty but I still had to come out of pocket for about another $900 for some things that had to be fixed. The only thing that GWC took care of was a deferential which was part of the main Powertrain. So it was a little bit of an unexpected cost. They only covered one thing because of the kind of warranty I got.

    The mechanic that did do it was reluctant to even do anything because he said a lot of those warranty places find a way to not pay at all, but he commented that he was surprised that they covered anything. So I've got somebody like him that had more experience with it that said GWC was better than average. At least they paid something. To me, I didn't know it because I know my total bill was $1,200 and they paid about $400. So I wasn't happy one way or the other but at least what I paid for wasn't $1,200. But I would tell others to get the kind that costs more and covers more if they were concerned about a vehicle that might be a little shaky coming from a used car lot.

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    Response from GWC Warranty

    Thank you for the honest feedback, Gralan. If you'd like to upgrade your coverage, you can speak with your selling dealer who can facilitate that process for you.

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    Claims HandlingCoveragePrice

    Reviewed July 14, 2018

    Previously, I had an extended warranty that I had a good experience with but that one was not offered anymore. I had a used BMW and I needed to protect myself so I purchased a service contract with GWC after it was offered at the dealership. The dealers told me that they thought it was the best one and gave me a brochure as well as a list of things that were covered depending on the extent of coverage that I took.

    Working with GWC's claims or customer service has been fine. They have problems from time to time and they're expensive problems. Still, the couple of times I've needed the coverage, they have been approved as I expected and I never thought they were giving me a screwing. The claims are done all through the BMW service department and I didn't have to do anything. I’m looking at replacing my car with a newer car in the next year and I’ll definitely get an extended warranty with that one which will probably be GWC. If I couldn’t have the coverage, I would have gotten rid my the car by now. If someone is in a similar position to mine, it's a good idea to get GWC's warranty.

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    Response from GWC Warranty

    Thanks for sharing your feedback, Steven. I'm glad to hear that we were able to help you avoid costly out-of-pocket repair bills!

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    Customer ServiceClaims HandlingCoverage

    Reviewed July 13, 2018

    For my peace of mind, I purchased a vehicle service contract and the people I bought the truck off recommended GWC Warranty. I've already filed a couple of claims and then I've had the mechanic filed a couple. Usually, the mechanic will call them up, tell them what's wrong, and get the ball started. They cover the majority of the issues most of the time as long as it's in the warranty, but the mechanic is a little slow sometimes. The last claim was for an oil pump and the truck has been a total disaster. So, I'm definitely glad that I bought the warranty.

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    Response from GWC Warranty

    Thank you for the review, Jason. I'm sorry to hear you've had trouble with your truck, but I'm glad to see that we've been able to help you overcome those issues.

    CoverageRefunds & Payouts

    Reviewed July 10, 2018

    DO NOT USE THIS COMPANY!!! Worst company EVER to work with. They take your money and when something happens that they cover. They want to argue and ** you around I have been waiting for 3 months to get them to approve the broken trans and now over a month for them to ship one. They are absolutely absurd to work with and every time you talk with someone they just lie to you saying your things have shipped and will be installed. The rental car situation is also a joke... if they ever get back to you to get one I have paid out of pocket myself for that as well for 4 months battling with them to fix what they covered under warranty and are just giving me the runaround on...

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    Response from GWC Warranty

    Samantha, I am sorry to hear about the trouble you've experienced. I've shared your concerns with one of our claims managers who will be in touch to help speed things along. Thank you for your message.

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    CoverageTechRefunds & Payouts

    Reviewed July 10, 2018

    I figured a vehicle service contract might come in handy and my car dealer recommended GWC Warranty. We went through what would be covered but the warranty didn’t cover as much as what the mechanic thought it should have. The dealer sold me a bad car and I've taken it in for one thing already. I paid $600 out of pocket and GWC only covered $300 so I'm not happy right now.

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    Response from GWC Warranty

    Sean, I am sorry to hear about your experience. If you would like clarification around what is covered on the contract your purchased, you can visit our Coverage Lookup page on the GWC website, where you can download a copy of your contract and review a list of covered components. Thank you for your message.

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    Claims HandlingCoverageTechPrice

    Reviewed July 7, 2018

    I had a friend who had a major issue with her vehicle shortly after she purchased it and she didn’t have any coverage, so not only did she owe the full amount, but she also had to pay a lot of money in repairs. GWC Warranty was the only provider offered by the dealership and GWC gave me a really good deal on the warranty. They took off a couple of hundred dollars and gave me a full package for the price of a lower package. It was an easy experience to sign up.

    My first couple of claims were pretty easy. But with my last one, I got the runaround because GWC wouldn’t say whether it was covered or not and it was big job. It was a huge risk to jump in without knowing if I was gonna have coverage but it ended up being covered. The repair took three or four days and the job was done before they even expected.

    By the time I used up my warranty, I was ahead as far as paying back the repairs. It would have cost more money than purchasing the warranty in the long run. But then, I have to have all that money upfront. You just pay for it when you buy the car over time. It’s more doable. The warranty gives a peace of mind. I don’t have to worry so much about major repairs. It’s worth doing it.

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    Response from GWC Warranty

    Thanks for sharing your experience, Courtney! It's great to hear that you've had a No Worries, Just Drive experience!

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    Customer ServiceClaims HandlingCoverageTechPrice

    Reviewed July 6, 2018

    My GWC Warranty came with the older vehicle I got. It was for a pretty good price through the dealership I was working with. The dealer was great. He laid out that what I was getting was a used vehicle and gave me the price with the warranty. He laid out the pro's and con's and explained what the warranty covers and doesn't cover. Thus far, GWC's reps have been really helpful. They answer questions and tell me what my policy has. I asked them how to go about putting the service department through for claim regarding the alternator that went on the vehicle, they were really helpful in laying out the process. I just connected the warranty department with the mechanic and they handled it all. GWC covered what they said they were going to cover. Their warranty is worth it for the peace of mind.

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    Response from GWC Warranty

    Thanks for the review, David! It's great to hear that you're able to drive worry-free thanks your GWC service contract.

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    CoverageTech

    Reviewed July 5, 2018

    My vehicle has a lot of computers and a couple of things that can go wrong with it. The dealer barely had a couple of options and GWC Warranty was the better of the ones that they have. The warranty that was explained to me would cover all that I wanted to be covered. Not even a month after I had gotten the car, I had to have some transmission work done. It was taken care of right away and GWC Warranty covered all the cost except for the deductible. Moreover, I didn’t have to deal with them as the dealership had gotten on with all of that.

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    Response from GWC Warranty

    Thanks for the review, John! Glad to hear you had a No Worries, Just Drive experience!

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    Customer ServiceCoveragePrice

    Reviewed July 4, 2018

    When I bought my truck, my dealer sold a GWC vehicle service contract to me. Now, I'm glad I bought it. A couple of weeks ago, a wheel bearing went out and even more recently, a water pump is also out. I talked to their rep one time and she said that the truck was covered. I took it to the garage I go to and he fixed the wheel bearing. I didn't have to do anything and the rep just told me to tell the garage to call her.

    However, I didn't know that I had a deductible because in the paper it said "zero deductible. GWC doesn't tell their customers that there is only no deductible if they buy that feature in their pamphlet. It says in the back that you have to pay a deductible but on the page when you buy, there are green, yellow and a gray parts which are stages of insurance. The green part says: “Zero deductible.” At the back however, it says that if the customer didn’t buy that, then they have to pay the deductible. That's a bit vague and customers don't realize that cost as a deductible until they are done having the vehicle fixed. Still, it was only a hundred bucks which wasn't horrible. My truck is a 2012 model and it has broken down twice. As long as there are no issues and GWC covers the repairs and does what they say, I'd be happy. I'm glad I have the insurance and GWC is the easiest insurance company I've ever worked with.

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    Response from GWC Warranty

    Thanks for the review, Kenneth. I hope you get to enjoy that truck for many more miles to come!

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    Claims HandlingCoverageTechPrice

    Reviewed July 3, 2018

    My brother has a dealership. He works with a lot of customers and only takes GWC customers. I heard a lot of good stuff about GWC Warranty. We have warranties for used cars so if something happens it was good to always have the thing. The dealership looked up a quote for me and the GWC quote was cheaper and they cover more stuff than the other ones too. Filing a claim with GWC was very simple. I filed the claim with the repair shop for a specific part and they called GWC. They did the cleaning and it all worked out there. Everything has been good since purchasing the GWC Warranty and the problem that was fixed isn't a big issue now. I would recommend it to customers as well since it was a really good experience from what I've had.

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    Response from GWC Warranty

    Thank you for the review, Maria! It's great to hear that we were able to help with your mechanical issues!

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    Customer ServiceClaims Handling

    Reviewed July 2, 2018

    I needed a better warranty than I had and the mechanic I go to offered GWC Warranty. GWC has been better compared to my previous one and my mechanic files the claim. But the only thing I didn't like was that I haven't even had the warranty for a month when my first car was totaled in an accident and they wouldn't let me transit it over to my new car. The new car is also a Subaru Forester 2010. I had to buy only warranty and then they called me the last week to renew my warranty for my old car. I don't know why it wasn't just wiped clean. Other than that, the people who called me to renew the extended warranty were friendly.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & Payouts

    Reviewed July 1, 2018

    The car lot that I bought my vehicle from recommended GWC Warranty to me. I bought the vehicle and four days later, its transmission messed up. The motor messed up two days thereafter. I took the vehicle to EMCO and EMCO called GWC and talked to them and handled everything from there. Their customer service was a little slow but it was really good. At first, the shop wasn’t gonna get a new motor and they’re just rebuilding parts of it. But then they dropped the whole plan and said that shavings of the motor were hanging in there. So they had to take another side of the motor off and decided to order just another motor. I’ve been without a vehicle for about two months because I had to order a motor and it took over a week to get here. The shop went through the options to replace the transmission and they finally just rebuilt it.

    GWC did a really good job of covering everything. There were a few minor details that I didn’t know about like the 30-70 on the laser, so I had to pay a little bit out of pocket on the actual motor. I also had to pay just $100 to get back to the shop. Though I had to pay almost $800 for different things with the motor, I’m really pleased. They’ve done everything that needed to be done. They called me and kept me updated with what’s going on. I’ve had really good interactions with GWC. I like knowing that if I’ve had an issue, they would take care of it. They’ve actually done the motor and transmission, so I should have a very good vehicle for a long time. I recommend GWC Warranty if you’re buying a used vehicle.

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    Response from GWC Warranty

    Thank you for the feedback, David. We hope you can continue to enjoy your vehicle for many more miles to come!

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed June 27, 2018

    When I first bought my Mercedes, the warranty had zero deductible, had all the bells and whistles and everything was nice. The original warranty was through the dealer by GWC. The guy that sold me the extended warranty, once the original was up, told me it was the same warranty but I gotta hop on it now and if I didn't, the price might go up. I gave it a few days after the original conversation and I called back and said that I'd do it because my warranty was almost up and I didn't wanna be uncovered. So they did the breakdown again.

    Then I had a situation with my car. I took the car in and the dealer contacted me. They told me I had a $100 deductible. I said that didn't sound right. At that moment, I was already there and had my car looked at so I went ahead and I paid the $100 deductible as well as the balance that was left over from the stuff that wasn't covered. When they replaced a specific part, they had one of the oils out. And the warranty only covered a certain amount. I had built a relationship with the Mercedes in Timonium to the point where they didn't even charge me for the additional oils and a couple of other things they looked out for me for. Then they told me that my warranty didn't cover this, which was strange because the last warranty covered it.

    I'm not with GWC Warranty anymore and canceling was no problem, but they had a couple of people call me to find out why I canceled. I told them I felt that it was like a bait and switch. They told me one thing and then did something else. The person that originally spoke to me about the warranty before I signed called me back and said it was discussed because it was a fine print thing at the end of the conversation. For the money that I spent on the warranty, I could've put that aside and actually pay for the damages myself. On top of that, they wanted me to pre-pay when I first signed up. I kept up my end of the bargain and I felt like I was duped. I would never put somebody in the same position.

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    Response from GWC Warranty

    Kenneth, I am sorry to hear that were unhappy with your experience and that your contract's terms were not clearly explained to you. The $100 deductible is standard on all of our contracts and can be waived for a one-time fee if you so choose. However, our records do show a covered repair of more than $1,200. I apologize if this did not eliminate all of the out-of-pocket expenses for you due to the cost of either parts or labor. We rely on decades of data to understand fair prices for labor and parts, and our reimbursement rates are set as such to protect our customers. I'm sorry to hear that you cancelled your contract, but should you ever again require vehicle service contract coverage, we will be happy to help protect your Mercedes. Thank you for bringing your situation to our attention and we will be sure to work toward more clearly explaining the terms of coverage.

    Customer ServiceCoverage

    Reviewed June 21, 2018

    They are really bad, hide all the details from you. It look really good on paper but when you are actually in the problem and need their help they are such a pain to handle. Worst customer service ever. My car had a bad fuel pump and the module that balances the pressure. They denied to repair it and also when I asked to cancel the coverage they were the pain again, I had all my details and instead of helping me they were like you have to talk to the store from where you got the car. Never get into this, I would never recommend it to anybody!!

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    Response from GWC Warranty

    Anurag, I apologize for any inconvenience you experienced. However, the fuel pump you needed repaired is not a covered component on the coverage level you purchased. We have many coverage levels that do cover fuel pumps, but unfortunately the service contract you purchased does not. As for cancellations, we ask that you return to the dealer from whom you purchased the service contract to ensure that you receive the proper refund amount if any is due. I'm sorry for this inconvenience and if our policies were not adequately explained to you. Thank you for your message, and please let us know if there is anything else we can do for you.

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    CoverageTechPrice

    Reviewed June 14, 2018

    I purchased from GMC and had an easy experience. I also have an old vehicle and its warranty was out. GMC Warranty was the only one offered at the dealership and in a way, I was also checking on it. I went through the two mechanic shops that deal in auto repair, informed them about the vehicle in particular, and they each had the thing to say about the warranty company. So, I went and bought an extended warranty from GMC. The dealer explained all of the brochure of the various options from a normal coverage up to an express coverage where it covered almost everything.

    The minimum coverage to the extended coverage plan cost $600 and I'm glad I got the warranty. One time, I took my car to my mechanic's shop and when I turned it over to him, he called GWC to get approval to make the repairs. Then, I never heard another word back from him until it was time to come pick my vehicle up. Also, the only out-of-pocket cost was $100 activation fee which wasn’t terrible. The claim was for the A/C compressor and the repair took two days but that was mainly because my car is a BMW and the mechanic had to order the parts. Otherwise, it was within the normal range of getting a vehicle with an air-conditioning system repaired and the wait was worth it.

    Everybody in my household has a BMW. It’s not an inexpensive vehicle to get repairs for because we'd be going through the dealership. But there’s so much covered in the GWC warranty that I wouldn't take a shock anymore when I take the vehicle into a repair. If all future claims go as easily as the first one I made, then I’m gonna do my business with GWC again if it’s available in the open market.

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    Response from GWC Warranty

    Thanks for the feedback, Clyde. Great to hear that you had a No Worries, Just Drive experience!

    CoveragePrice

    Reviewed June 13, 2018

    Read the fine print! We purchased an extended warranty from GWC when we bought our truck. The transmission went out and needs replacement. GWC informed us that they will not pay to have the existing transmission rebuilt nor will they pay to have a new transmission put in. They said they located a used transmission (with 98000 miles on it) and that was what they will pay for. They told me that if I wanted the existing transmission rebuilt then I would have to cover the extra cost (which is more than double of what they would pay).

    Also, (according to my mechanic) the amount they would pay did not cover the complete cost to install the used one. When I asked how they based what they would cover, they said that they used the "AllData Labor Guide" per terms of my contract. When I asked if I could see the guide, they said "no" but that I could call "AllData". When I called AllData, they told me that they are a paid service and that I would have to pay a fee and sign up to access that information. Therefore the full and true terms of our contract with GWC are not found solely in the contract itself. But instead, they are held in part by a third party source that we (even before signing) are not permitted to access unless we pay a fee.

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    Response from GWC Warranty

    Aaron, I am sorry to hear about your transmission experience. I understand that major repairs like can make for a stressful time. As you have learned, the contract you purchased does cover parts of like kind and quality in the event of a repair. We do this to manage costs for you both when purchasing your initial contract and when completing repairs. Also, the AllData guide for parts and labor estimates is an industry standard by which most certified repair facilities abide as well, which is why we choose that source to help protect our customers from exorbitant repair costs. Again, I apologize for the issues you encountered during your repair. Should you encounter any other issues, we will be here to help you overcome those as well. Thank you for your message.

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    Punctuality & Speed

    Reviewed June 12, 2018

    I was very happy. The problem I had was very upsetting but was handled very professionally. The job got taken care of quickly with no misunderstanding. They was very Apologetic for what I had been through. I would strongly recommend them in the future and I will almost deal with them again in the future.

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    Response from GWC Warranty

    Thank you for the review, Damita. I'm glad to hear that we were able to help make a difficult situation a little bit easier for you.

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    Claims HandlingCoverageTechPrice

    Reviewed June 12, 2018

    My son's vehicle was an older one and had more miles on it. The dealership offered us a GWC service contract and it was a good experience with the dealer. They explained the coverage and helped us pick which one was the best protection plan for us. The cost is good. Filing a claim with GWC has been fine too. When there was something with the radiator, we submitted one and the auto place took care of it and GWC paid them. The repair took a day or two. Overall, GWC warranty service has been okay.

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    Response from GWC Warranty

    Thanks for the review, James. If there is anything else we can help with, please don't hesitate to let us know!

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    Customer ServiceTechPrice

    Reviewed June 11, 2018

    With a vehicle like the Mercedes, anything that breaks down is very expensive and I don’t want the big bills. I’ve never had my warranty run out on any of my vehicles. But GWC Warranty was the only one that Mercedes had available for me because of the year and the only choices I had were how many years I wanted it for. It wasn’t too outrageous, but it was reasonable. The finance manager was pretty good and he had knowledge on it. I can also call GWC on all my other vehicles directly. Something went wrong last month and I just took the vehicle into the dealership and they made the calls. The warranty part didn’t take long and it was the dealership that had to get the parts. So far, the experience has been good and I’d recommend GWC.

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    Response from GWC Warranty

    Thanks for sharing your No Worries, Just Drive experience, George!

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    Claims HandlingCoveragePrice

    Reviewed June 9, 2018

    I had a used vehicle and having GWC seemed like a pretty good idea. The people I bought the car from were a friend of a family and they highly suggested the warranty. Signing up was easy but I didn’t use the warranty too much so the cost was a little bit high. I didn’t have many issues with my car but I got to use it when I had a gasket blow out on my car.

    I had a little bit of trouble with the coverage and it might have been because I hadn’t done anything quite like it before. I had to move my vehicle to another garage in order to get the actual coverage, which I understand. It was pretty expensive at $90 an hour and sensed that GWC didn’t want to cover it there. It took a while to complete the repair and it was under expectations but a lot of the issue was the length in trying to get a new engine. Talking to people and trying to get the claim took two weeks. But it worked out pretty well and it was alright.

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    Response from GWC Warranty

    Thanks for the review, Joshua. From time to time, we try to help you find a preferred service facility that operates within the labor rate at which your contract reimburses. We do this to help avoid any potential out-of-pocket costs. In the end, though, it's great to hear that your repair was completed and your car is back on the road. We hope you continue to enjoy it for many more miles to come!

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    Customer ServicePunctuality & Speed

    Reviewed June 7, 2018

    They were very helpful and prompt with returning phone calls when it was made to them. They did not give us the runaround when it came to my vehicle being serviced. They were very professional each time we spoke with them. I would recommend them to anyone. They are very good company.

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    Response from GWC Warranty

    Thanks for the compliments, Lashay! We're glad to hear you've had a smooth experience.

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    Tech

    Reviewed June 7, 2018

    I have a used Ford Edge and I decided to buy a contract for it, and the dealer recommended GWC. Setting up a plan with the reps was great. We've taken the car to the dealer twice and everything was fine. GWC is a good company.

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    Response from GWC Warranty

    Thanks for the review, Elsy!

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    CoverageRefunds & Payouts

    Reviewed June 5, 2018

    When I had the oil changed on my truck, it started creating a rattle. So, I filed a claim with GWC Warranty. I took the vehicle to the shop in less than a week then the guy there checked it out. He pulled the plug out and put a new one in there. But I came to find out that there was something inside it that messed up the motor. The warranty covered everything except for the cost of the timing kit. So, I still paid $1,100 for the motor. The guy that did the mechanical work on the truck submitted everything and he didn't have any problems. But GWC paid $4,700 for the repair and when it came right down to it, they could've gotten a new motor for $3,500. However, they said they didn't want to do that. Other than that, there was a return on the cam and there was a $100 deposit on it. The guy was supposed to come pick it up from Grand Rapids but it's still sitting at the shop.

    With GWC, it feels good to have a truck. If something happens, the expense wouldn't come out of my pocket and that makes a big difference, especially if you're making a truck payment and your truck breaks down, then you gotta pay another $600-$700. I paid $1,100, but I got almost a brand-new motor out of it, so I have no complaint. I'm happy.

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    Response from GWC Warranty

    Thanks for the feedback, Richard! We hope you continue to enjoy your truck!

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    Claims HandlingPrice

    Reviewed June 4, 2018

    I have a used vehicle and on the first year, I wanted to be sure things were going to be taken care of if something went wrong with it. I asked the auto dealer if he had an extended warranty and GWC Warranty was the one that he carried. It was easy to enroll with GWC but it was hard to use the warranty. When the air conditioner was out a little over a month ago, I filed a claim with them and their reps wanted to argue with the mechanic. It took a lot of negotiating on the mechanic's side and GWC's reps were dragging their heels not wanting to allow any of the repair. It made me doubt if the warranty was worth it.

    But we finally got things resolved. GWC paid part of the repair cost and I ended up having to pay $400 out of what it was. So, I was still happy. But if they hadn't done anything, I would have been very dissatisfied with what I got because I paid for the warranty and it wasn't cheap, so I expected it to be something I could use. I started out paying $1,800 for it, then it went over $2,000. I could've paid for my repairs with that but I invested it in this warranty so that I would have some peace of mind and something as a back-up.

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    Response from GWC Warranty

    Thank you for the review, Jacquelyn and we apologize for any delays while we worked with your shop. Sometimes the discussions around parts and labor times require this additional dialogue, but please know that we do it to help protect our customers from expense wherever possible. We have decades of experience to know how much parts should cost and the labor times associated with repairs, so we are able to apply that knowledge in a way that helps control expenses for our customers. We're glad to hear your vehicle was repaired and we'll be here should you require any additional repairs.

    Verified purchase

    Reviewed June 2, 2018

    Everything with GWC Warranty was immaculate including the interactions with the rep. The place where I bought the vehicle from didn’t require me to get a vehicle service contract and they sent us to an auto place in Walterboro, South Carolina. They gave me an option and if I wanted it, I had to pay a little extra. A warranty on anything is good and it's an advantage so I did that. I appreciate it and I want everybody to get what I had.

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    Response from GWC Warranty

    Thanks for sharing your No Worries, Just Drive experience, William!

    Verified purchase
    Tech

    Reviewed June 1, 2018

    The repair shop I bought the warranty at lied to me and didn't want me to use the warranty but GWC helped me get the needed repairs done! My truck needed a lot more work than the dealership had anticipated, and the dealership also told me whatever I do don't call the warranty company. Once I called the warranty company they fixed everything and assured me they will do the best they can to help me which they did.

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    Response from GWC Warranty

    Thanks for the review, Megan! We hope you enjoy that truck for many more miles to come!

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & Payouts

    Reviewed May 31, 2018

    I broke down in the middle of the road and a sheriff came up behind me. He called 911 to get me out of the road. I didn’t have time to call GWC to get it towed. So, I got it towed down there to the repair shop but GWC didn’t want to pay me. But the dealer got a hold of somebody and they paid $175 of it, but it cost me $300. And they wouldn’t want to cover anything but thanks to the dealer they did cover something. And then I had to get it towed again and I had to pay $75, and then I had to pay $26 out of pocket. But we got it resolved and everything was okay. Also, it feels good knowing that I’m covered.

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    Response from GWC Warranty

    Thanks for the review, John.

    Verified purchase
    Claims HandlingTechPrice

    Reviewed May 30, 2018

    The vehicle is old and it had some rust issues. And the particular motor in that truck had some issues in other trucks. The dealership had the GWC warranty to offer me and they didn't have any others that I was aware of. So, I purchased GWC's vehicle service contract and their sales rep was very good. Recently, I had to file a claim on brakes. My experience was okay but they didn't absorb enough of the cost. Other than that, filing the claim was very easy and the reps I talked to were professional. The Ford dealership that I dealt with at the time took care of everything and the repair was completed in a couple of days. I was very satisfied.

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    Response from GWC Warranty

    Thanks for the review, Stephen.

    Verified purchase
    Claims Handling

    Reviewed May 27, 2018

    When I bought the vehicle it already has the GWC warranty and when I dropped it for repair they called to get the ball rolling on getting it done. The repairs went great. The claims adjuster gave me all the information I needed and just basically took care of it for me. Since having GWC warranty I know that if anything goes wrong they're gonna be there and take care of it.

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    Response from GWC Warranty

    Thanks for the review, Dalton! It's great to hear that you had a No Worries, Just Drive experience!

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & Speed

    Reviewed May 26, 2018

    When I purchased my vehicle, I came across GWC Warranty and purchased it at an auto sales place. My experience with the dealer when I purchased the service contract was great and simple. The reps explained exactly what it covers, how much it was gonna cost, and why it would benefit me to do it. They gave me all the paperwork and went step-by-step with me on how to file a claim and how to resolve all that. A month ago, I filed one claim as I had a brake issue. I called GWC and they told me to drop off the vehicle and have the mechanic call them. GWC quickly processed it and paid. The service of GWC was perfect. It was everything I expected it to be. Also, the cost was worth the service quality because I have a pick-up truck diesel and all the repairs on it are costly. I’m confident that if I experience any major problems, GWC will quickly process my claim and repair it.

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    Response from GWC Warranty

    Thank you for the feedback, Emanier! We hope you enjoy that diesel truck for many more miles to come!

    Verified purchase

    Reviewed May 25, 2018

    GWC Warranty came through and I'm satisfied with them. The warranty came with my car. You need a warranty coming from purchasing your car. You need extended warranty and warranties that you can get because of the parts and the labor, and then when you buy an expensive car, that adds to it. Also, you guys get service and then they'd be talking about this ain't under warranty, that ain't under warranty. When I'm driving, I need to know if something's wrong or if something's out of the norm. And it's good to know the car, when we couldn't take it, we'd able be able to GWC Warranty what is wrong with it. Y'all better get 'em. They're gonna help you all out in the long run.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Sandra! We hope you get to enjoy your vehicle for many more miles to come!

    Verified purchase
    Customer ServiceClaims HandlingCoverageTechRefunds & Payouts

    Reviewed May 24, 2018

    I purchased my vehicle three years ago. It’s a used vehicle and my car salesman suggested having GWC Warranty for our car so we went with it. He had originally gotten us with another company and then he called me back a couple of days later. The car had 106,000 miles on it and a lot of companies weren’t after 100,000 but because this was a Lexus, he said that he got it qualified through GWC. They signed me up at the car dealership. They got it written into my loan and gave me the paperwork to sign and that was it. There was no shopping around on my part. I just followed the advice of a car salesman.

    I’ve never had to deal anything with GWC until the claim that just happened this past week. My mechanic had written down the wrong mileage for the last claim. We had looked down on it. And so, the mechanic shop tried to say that it was out of warranty. I know I’m getting close, but I’m not out of warranty. So I ended up having to take a picture of my odometer and send it to somebody at GWC. My mechanic gave me the email that I needed to send the picture to. I asked them to please let me know that it had been received. And within 10 minutes, somebody emailed me back saying that it had been received. They ended up approving the claim. They were taking me out of expired warranty and they would be getting in touch with my shop to let them know to go ahead and do the work. It all went really well.

    I’ve never had a problem with GWC and I wish it lasts forever. I used to take my vehicle to the Lexus dealership to do the work but they didn't want to. They just kept telling me that this isn’t covered. I don’t think they were dealing with a warranty company even though they claimed that they do. So then, when I started taking it to a different mechanic, all these things that had been building up that Lexus dealership was telling me was not covered, this mechanic got it all covered. Nevertheless, I would recommend GWC to my friends and would tell them that having GWC is worth the money. I don’t know what it’s actually costing me out of pocket per month but it’s just written into my loan and it didn’t jack my loan up all that much.

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    Response from GWC Warranty

    Thank you for the review, Peggy! We always try to go the extra mile to help customers when we can, and I'm glad to hear that was the case with your experience!

    Verified purchase
    CoverageTech

    Reviewed May 23, 2018

    I wanted a warranty for my car to cover the eventuality that it would need expensive repairs. GWC was the warranty that was offered by the dealer and the experience has been horrible and I've been anything but happy with the warranty. GWC refused to authorize a warranty coverage for the work that was done on my vehicle even though it should have been authorized the first time. So, I took it to another service provider and they authorized the repair but they authorized it at the wrong dollar level. They only covered $70 an hour of labor and my warranty package is authorized to a $105 an hour. It still hasn't been resolved and I have a feeling that I'm going to get completely screwed when I pick up my car today. I'll wait 'til this warranty works itself out to see if it's resolved in my favor. If not, I would never recommend it.

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    Response from GWC Warranty

    John, I am sorry to hear about your experience and I have escalated this to one of our claims managers to investigate this further. He will be in touch with you after looking into your matter and will be able to provide additional details. Again, I apologize for your experience and we will work to resolve this as best as possible. Thank you.

    Claims HandlingCoveragePriceRefunds & Payouts

    Reviewed May 21, 2018

    This is absolutely the worst!!! I bought what was suppose to be the best warranty #GWC for my BMW 335. The guy David ** I asked over and over about the exclusions and he said they are what they are on the sheet, which wasn't too much. I read them. They were wear and tear items. So I have my first visit to BMW and crap hits the fan. They didn't cover the whole cost of the claim. They say, "You can take it anywhere. You sure can and pay out of pocket all kinds of extra cost." They don't cover all the diagnostic cost, parts beside a main part no other little parts that connect to it or accessory parts with the main item. I spent more time arguing with them to pay little bit of it than my time has been worth.

    4 days now arguing with this sorry company. David ** who works for GWC is a just a yes to get the sale!!! He is salary so he could care less what he sells and screws people over with! They are like every other warranty company. Useless. I have spent days arguing with them. First claim ever. They just hide behind paperwork that obviously is very well worded vague! He said, "We have been in business for years!!!" I'm sure you are when you screw people over and take the money then not want to pay what you're supposed to pay! #crooks #GWCWARRANTY #neveragain

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    Response from GWC Warranty

    Joshua, I apologize for the experience you had with your most recent repair and the additional costs you feel should have been covered. In setting our reimbursement rates for labor costs, we rely on decades of experience and research of local markets to determine a fair labor reimbursement rate. Unfortunately, the shop you chose charges one of the highest labor rates in your area, which exceeded the rate at which your contract reimburses. We apologize for any ambiguity you felt existed in the components that were covered, but after researching your case, we feel that the claim paid in excess of $700 is in line with the coverage outlined on your contract. We'd be happy to walk through all of these policies with you if you'd like. You can reach a claims manager at 1-800-482-7357 x6111. Thank you for your message, and we look forward to helping clear up any misunderstandings.

    Verified purchase
    Claims HandlingRefunds & Payouts

    Reviewed May 21, 2018

    I got the GWC warranty with the car that I bought and the salesman explained to me what the warranty was but it wasn’t that at all. So, my experience, at the beginning, was not what I expected it to be. When my car broke and my transmission went out, I had to come out of pocket over $400. And I wasn’t supposed to even have a deductible. And on top of that, I was told by the car salesman that there was a $5,000 budget towards the transmission and there wasn’t. I called the shop and it was $55,000 for a transmission. GWC paid $1,000 for a used transmission instead of me getting the rebuilt one. And then they didn’t really want to give me a warranty on the transmission for three months.

    It was my first time to file a claim. The process of submitting my claim was fast, and I was to get a rental car too if the labor was eight hours. But my car was there for four days and I could not get a rental car because the labor was six points. The shop said it was 10 hours' worth of labor but the warranty said it was 6.5 hours' worth of labor. So, I had to borrow a car. I had kids in school so those were four days of putting me out of money and the situation put me in a bad space. I spoke to a rep during the claim process and he was really cut-and-dry. He was like, "This is what it is." I have Lincoln Navigator in the transmission and my navigator happens to be a BMW transmission. And him having a hard time finding the transmission that would pass for good some kind of warranty on it for me, was just not what I expected it to be. I wish that the warranty was explained to me a little better. Don’t let GWC be your first choice.

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    Response from GWC Warranty

    Tamarra, I am sorry to hear about your experience. While your shop may have quoted you some different costs and labor times, our reimbursements are based on decades of experience with these kinds of repairs and we base our estimates on fair labor times and parts costs for needed repairs. I am sorry of this information was not communicated to you properly on our end and we will work to ensure this doesn't happen in the future. In the event of any future repairs, please feel free to reach out to us, and we would be happy to find a preferred service facility that works within standard labor rates and times. If there is anything else we can help with, please feel free to reach out to us at 1-800-482-7357. Thank you for your message.

    No response received
    Verified purchase
    Claims HandlingCoverageTechPriceRefunds & Payouts

    Reviewed May 20, 2018

    I always buy used cars and I always buy warranties on them. It's proven to be a safety net that we enjoy having on our cars. We bought GWC Warranty because it was the one that the dealership pushed and said that the most comprehensive coverage was through their plan. Also, we bought it since I don't like the surprise of having a financial hit when something major goes wrong with the car. When purchasing the service contract, we saw the brochure and looked at the coverage. We also looked at the small print and the price and bought it.

    I tried to get the dealership to come down on the labor cost to see what GWC would reimburse for later cost. Since my car was a BMW, the dealership charged $150 an hour, so GWC had a cap on it. That made sense to me but I still tried to get the dealership to come on their price and they wouldn't. We got it fixed nonetheless, and GWC covered what was expected.

    So far, we have filed a claim for a bunch of things. The air conditioner wasn't cooling and the engine was cutting out so the car was in the shop for three weeks. I even tried to negotiate since I just bought the car from one of those smaller dealerships so it always had problems with it. It was good that the GWC warranty did not have any kind of 30-day waiting period so they covered it. Although there were some things that they wouldn't cover that made sense, there were some things I had to pitch in some money to fix it, even though the dealership should have fixed it before I bought the car. There shouldn't have been things wrong with the car.

    And while the quality of the service is good, the cost is not something I can negotiate on. It is what it is. The only thing I can do is negotiate with the dealer and negotiate on different things with the selling dealer and the warranty. In my experience, it's always been positive when I look over the life of the cost of repairs that are covered by the warranty. I typically come out ahead over the life of going the vehicle so that's why I always get a warranty. All in all, GWC is a fine company and they should keep covering the claim as I keep submitting them.

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    Response from GWC Warranty

    Thank you for the review, Robert! It has been our pleasure to help with your repairs, and we will be here should you require any more unexpected mechanical failures with your BMW.

    Verified purchase
    Customer ServiceCoverageTechPunctuality & Speed

    Reviewed May 19, 2018

    I had a used vehicle and GWC was what was offered to me as an auto warranty provider and I would highly recommend them. I was going to another dealer and got there and things didn't go, so I went to South Deal and everything went well and right on schedule. But they gave me a pamphlet instead of explaining the coverage. When I took the vehicle in the first time, they called to ask me the reason for taking the car in and everything went from there. The claims were for the ABS light which was on and the StabiliTrak. Once they got the approval from GWC, they did the repairs the same day.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Jane! We hope your ABS light is no longer a problem and that you continue to drive you car confidently!

    Verified purchase
    Claims Handling

    Reviewed May 18, 2018

    GWC Warranty had good rates and when I purchased the warranty from them, I had a fine experience. When I called in the claim for the engine, their reps explained everything and they provided me a repair shop to have it serviced with. The repair took over a week and a half because the engine that they had ready for that particular car is showing stuff and GWC didn't want to pay for that so the people at the repair shop helped GWC find another engine which took a little while.

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    GWC Warranty
    Response from GWC Warranty

    Thank you for the review, Lisa and for your patience while we located the right engine for you. We hope you get to enjoy your vehicle for many more miles to come!

    Verified purchase
    Claims Handling

    Reviewed May 17, 2018

    I got a car a couple of months ago and GWC Warranty came with it. I paid an extra $600. I was then given the paperwork for it. I used the warranty last week and because the shop I took the car to was associated with the place that I bought the car from, they were familiar with doing the claim and they did everything. I like the quality of the GWC Warranty service. It was useful and saved me money. Having the warranty definitely makes me feel better about needing car repairs. My $100 deductible was worth the number of repairs that needed to be done.

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    Response from GWC Warranty

    Thank you for the feedback, Jamie. It was our pleasure to help you have a No Worries, Just Drive Experience!

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    Claims HandlingCoverageTechPrice

    Reviewed May 11, 2018

    We bought a used vehicle and it was expensive, so we thought it was best to protect that investment with a warranty. The dealer that we were working with had several auto warranty providers that he worked with and when we looked them over, it appeared that GWC Warranty was the best of them overall, coverage-wise. I had the pamphlet and we flipped through it and checked everything - what was covered and what wasn’t. We had a different provider with my wife's Chrysler and so far, it hasn’t covered anything on hers. GWC is definitely better because it covered the only thing that we had on it.

    I filed a claim for a collapsed lifter that was an engine issue and they covered it. It took one day to order the parts. They got them in so it was done in three days total and the repair was completed. The GWC Warranty service was fantastic. I was very pleased that everything was covered and it was done in a quick fashion. The only issue that I saw was that the hourly rate they allow for the mechanic's work is $70 and the GM dealership charges more so I had to cover the difference. But knowing that in the future, I won't go to the GM dealership, I'll go to somebody else that charges the $70 or somewhere thereabouts. I feel great since purchasing the GWC Service Contract. We took our vehicle on long trips and I was definitely more confident driving it. I would definitely recommend GWC and I would tell my friends what my situation was and how well I was taken care of.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Michael! I'm glad we were able to help get your repair done quickly. If you ever need help finding a shop that works within your contract's labor rate, feel free to reach out to us or use our online Find-A-Shop tool to located preferred service facilities in your area. Thanks again!

    Verified purchase
    Coverage

    Reviewed May 9, 2018

    I had a problem with my 08 Escalade pulling to one side and my mechanic diagnosed the problem and after reviewing my warranty advises what he thought should be covered. After notifying GWC the parts we covered and I was not charged making the whole experience a lot less stressful. Thanks.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Jamie. It sure sounds like you had a No Worries, Just Drive experience! It was our pleasure to help get your Escalade back on the road!

    Verified purchase
    Tech

    Reviewed May 2, 2018

    If I purchase a used vehicle, I always like to go ahead and put the warranty on it just in case. Once I purchased my used vehicle, two or three years ago, I went ahead and purchased a service contract for it. GWC Warranty was recommended to me by the dealer that sold me the vehicle. I purchased the contract and the process was fine. I'm getting good quality of service from GWC. If I've got a claim, the gentleman who fixes my car and does all of my repairs, is the one who deals with them.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Hugo! I'm glad to see that you've had a No Worries, Just Drive experience thus far!

    Verified purchase
    Claims HandlingCoverageTechPrice

    Reviewed May 1, 2018

    To be on the safe side until I finish paying for my vehicle, I got my extended service contract from GWC Warranty. It was my first service provider and the sales dealer explained everything down to the T. I love the coverage they offered in the contract and its cost. I had to wait and listen to the different recordings to get a hold of them when I had a claim last month but they took care of the problem and I’ve had no more since then. GWC is good protection and I don’t foresee any problems with them.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the feedback, Arthur. We're glad to hear you had a No Worries, Just Drive Experience and we look forwarding to continuing to provide one for the duration of your contract!

    Verified purchase
    CoverageTech

    Reviewed April 30, 2018

    I run a lot of miles. I run back and forth from up north down south each year so I didn’t want to get stuck on the road and not be able to have something fixed. The place that I bought the truck I’ve got suggested GWC Warranty. The coverage was explained to me by the dealer with no problems, plus I had all the paperwork anyway to go over it myself if I needed to. If they hadn’t explain it to me and I didn’t understand it I wouldn’t have done it. I’ve taken it back to them for a couple of things and everything went fine. What was supposed to be covered was covered, so there was no problem. I’d suggest it if somebody else asked me.

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    Response from GWC Warranty

    Thanks for the review, Thomas! We're glad to hear you had a great experience with your selling dealer as well as with your new service contract. We hope you enjoy your vehicle for many more miles to come!

    Verified purchase
    Price

    Reviewed April 29, 2018

    It's very important to have a warranty on a vehicle. I have a BMW which is very expensive that if something happens to it where something has to be repaired, it's pretty hard to pay for those repairs. So, having a warranty definitely helps. GWC was recommended where I bought my vehicle at and talking to the rep went fine. I have no issues.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Wilfredo. We look forward to continuing to help you have a No Worries, Just Drive experience!

    Verified purchase
    Coverage

    Reviewed April 28, 2018

    I've thought that purchasing a service contract for my BMW car was a good idea because I'll never know. I really liked the service that I got from GWC Warranty. The place where I bought my car had a couple of companies but I just like GWC better. My interactions with their representatives have been great so far. One time, I filed through the people who fixed my car. It was pretty smooth. GWC had covered well enough for me.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the feedback, Eduardo. We hope you continue to enjoy your BMW!

    Verified purchase
    CoverageRefunds & Payouts

    Reviewed April 27, 2018

    I've had GWC Warranty for two years but we also had them prior with my husband's car for three years. So it has been a good five years. At the beginning, it was fine but once I got my car in 2016, that was when we had the issues. My water pump and my timing belt, together with all the components that had to go with it, went out. The mechanic didn't specifically say which parts were destroyed so they didn't cover them. The parts that GWC said were covered were not. I ended up having to pay $1,000 out of my pocket for parts that they said were covered so I'm upset with them.

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    Response from GWC Warranty

    Kristy, I am terribly sorry to hear about your experience. It is my understanding that our claims managers have already reached out to you to clarify any misunderstandings with the bill from your mechanic. Unfortunately, it seems there was an issue with your repair shop on this particular repair. In the future should you require a repair, please feel free to give us a call or check our website to find one of our thousands of preferred service facilities across the country. Thank you for the message and we look forward to the opportunity to help you in the future should you require a covered repair on your vehicle.

    Resolved outside ConsumerAffairs
    Verified purchase
    Claims Handling

    Reviewed April 26, 2018

    My overall experience with GWC has been excellent. I've been with them for two years now. Once I filed a claim and they handled it really well. Their reps have also interacted with me well. Get a warranty from GWC.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the endorsement, Peter! It's great to hear that you've had a No Worries, Just Drive experience.

    Verified purchase
    Customer ServiceClaims Handling

    Reviewed April 25, 2018

    So far GWC Warranty has been very good. We have them for three months and we only have one claim experience with them. The reps were nice and informative. The car repair called them and they were very responsive. They called me to double check the validity of the situation. They were cooperative and took care of everything. Others can certainly sign up for the warranty. I feel like they will be comfortable with GWC.

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    GWC Warranty
    Response from GWC Warranty

    Thank you for the review, Sersaray! We're glad you've had a seamless experience thus far!

    Verified purchase
    Claims HandlingCoverageTechPunctuality & SpeedRefunds & Payouts

    Reviewed April 24, 2018

    We had bad luck recently with cars, so we wanted some additional assurances. GWC was offered to us in the dealership and so that was the one we went with. When we filed a claim, I wasn't super pleased. We called and asked if there were specific locations that we had to take the car to, that they would approve. They said any BMW Dealership. We took it to a BMW Dealership and then they came back and said, "Well, their labor rates are higher than what we approved. So, you have to take it to another one or you could pay the difference." They shouldn’t say any dealership if it was not.

    Overall, they paid out maybe $1,000 worth of the whole claim and we had to pay about $700 additional, which sucks, but it is what it is. But they still did cover a good chunk that we didn't have to cover. And there was a reasonable timeframe. Once the guy got the approval from the warranty and started the work, he finished it in one or two days. He just needed us to pay our part before he could submit the rest of it and GWC paid theirs within 24 hours after we did.

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    GWC Warranty
    Response from GWC Warranty

    Megan, thank you for sharing your experience. I apologize for the confusion around the shop recommendations. We will take your feedback and use to make sure consider these types of scenarios for future repairs. I hope you enjoy your BMW for many more miles, and we'll be here should you need assistance with another covered repair.

    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed April 23, 2018

    I like having a warranty to help as I generally buy used cars and try to get reasonably low mileage ones for the age that they are. It helps me stay a little more comfortable about keeping the vehicle longer. I purchased a service contract from GWC for my 2006 Chevy TrailBlazer because I wanted the protection of having some of the major repairs paid for with the deductible if they occur and they were recommended by the dealership. I've had other warranty providers and the price is pretty comparable. GWC presented different options, different deductible levels, different coverage levels and matched the one that I thought I could afford and the one that I wanted for the vehicle.

    My interactions have all been through the dealers. They do all the contacting and pretty much take care of it. I've not had to intervene or discuss the warranty with anybody and that's why I'm happy with it. I had a claim early on where the timing chain needed to be replaced. Then recently, an issue with ball joints on the front end that went bad. I had to wait to schedule it and it took about two weeks to get it in, but the repair was done in one day. I just left the car there and let them work on it. The ball joints in and of themselves were about $1,000, so it saved me a little money. Relatively speaking, GWC charges a lot of people for the warranty work that may or may not happen. From that perspective, the law of large numbers would seem that they're making some money on it, but it's also saving me and I'm happy with that.

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    Response from GWC Warranty

    Thanks for the review, David. It was our pleasure to help with your repairs and we're glad that you found your service contract to be valuable.

    Verified purchase
    Claims HandlingTech

    Reviewed April 22, 2018

    I bought a used car so I decided to get a vehicle service contract for it. GWC Warranty was the only option that the dealer presented to me and it sounded reasonable. The dealer's knowledge and expertise was good. We had a short discussion and he described the coverage and the price. I got the GWC warranty, which is insurance so that if something goes wrong with the car, I know that it's covered. I've filed two claims with GWC. One claim was for repair on the Mercedes and the other one was for the X1 Station. Filing these claims was simple and the dealership interacted with GWC. The repairs were completed either the same day or the next day, and they were paid under the warranty. The warranty was very satisfactory and I'm very pleased with GWC. My warranty with them expires next year and I wanna know if I can renew it.

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    Response from GWC Warranty

    Norman, thank you for sharing your experience and we're glad to hear you've had two amazing claims experiences. You can certainly renew your service contract by contacting you selling dealer within 15 days or 500 miles of your current contract expiring.

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    Claims Handling

    Reviewed April 20, 2018

    I purchased GWC Warranty for my car which is a used vehicle, and the reps I spoke to were good and nice. I've had their warranty for a year now and had already submitted a claim for a switch that was not getting on. The repair was completed quicker than I thought. I was satisfied and my experience with GWC Warranty was good.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for sharing your experience, Christopher. Quick and smooth claims are what we strive for!

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    Claims HandlingCoverageRefunds & Payouts

    Reviewed April 19, 2018

    I bought an expensive car and I wanted to get a good warranty that's gonna cover the parts, so I got GWC. But when my car had something that needed to be fixed, they told me they only put aftermarket pieces in the car and they don't pay for original parts. So, I was surprised and I was shocked and I wasn't really happy with that. Had GWC mentioned anything about only covering for aftermarket parts, I wouldn't even have bought this warranty. I'd rather pay for my part than have an aftermarket part in my car. And that was the only time that something happened to my car.

    There was a part that they did not want to cover and I was having issues with that lately and it needed to be changed. But I have to wait until the part breaks down on me. It's like the car is not going to be running in order for me to able to replace that part even though I got check engines saying the part is not functioning very well. And when the water pump broke down on me and the car was overheating, I tried to file a claim on it and get GWC to get me a new part. But they said that they're not gonna cover the original part. My mechanic submitted three hours of labor and GWC said they're only gonna go by their system which is less than three hours. I would never repeat my experience with the GWC and tell others to go somewhere else.

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    Response from GWC Warranty

    Michael, I am sorry to hear about your experience. When it comes to OEM parts, our contracts cover parts of like kind and quality in an effort to make the vehicle service contract more affordable for our customers. However, we understand this needs to be stated more clearly and we are working toward improving that experience. As for labor hours, we cover repairs based on ALLDATA labor guidelines to help protect our customers from excessive labor times. I apologize if this industry standard didn't align with your shop, but the labor guidelines we use are ultimately to protect the customer's best interests. If you encounter any additional mechanical issues, we look forward to improving upon your previous experience. Thank you again for the feedback.

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    Customer ServiceClaims HandlingCoverage

    Reviewed April 18, 2018

    We've had about three claims filed with GWC. We had the car for three months but we had so many problems with it that we sold it. It was in the shop for about two months out of three months that we had it. But GWC picked up a lot of slack that we saved way more money than we spent even getting the warranty. So that was awesome. Everyone dealt with the claim whoever we sent it to they would call and deal with the claims so we had no problem. We like GWC so much that we upgraded the car that we just bought to the next level and it would be the exclusionary coverage instead or maybe the comprehensive. We’d like to have much more coverage next time. Anyone who's buying a new car should definitely get GWC. It's worth the money in case something happens.

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    Response from GWC Warranty

    Thanks for the endorsement, Trevor. We're sorry to hear your vehicle had so many issues, but we're glad we were able to help during such a difficult time.

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    Customer ServiceClaims HandlingCoveragePricePunctuality & SpeedRefunds & Payouts

    Reviewed April 17, 2018

    The people whom I bought the vehicle from gave me a brochure about GWC Warranty and I read about it. A warranty was a good thing for my car and I really liked what their people had to say so I purchased and paid the warranty in full. At that time, I had a good interaction with the representative. I've known them from before since I used to take my other car there all the time. I only called GWC's customer service one time for towing and the lady was nice. I gave her my location but then the person who was towing the car got something mixed up. GWC people came hours later but everything went all right and then they took the car to the mechanic. And whenever I had a problem, I will take it to the mechanic who was the same guy who sold me that extended warranty and then he will let me know what needs to be fixed. Then the mechanic will talk to GWC people personally and I never had to call them and make a claim.

    I had a great experience with GWC Warranty, and I was very satisfied with the turnaround. They took care of the claims I got but my mechanic always tells me that GWC doesn’t pay the taxes. I didn’t have any deductible then later on GWC said that I still need to pay taxes. It had to come out of pocket when I paid my action money when I got my car. Other than that, the cost of the service contract comes through and GWC has a good service. I told my brother to get the same service too at the same time, but GWC couldn’t cover his car.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Emmanuel. And we'll look at ways to make our policies on sales tax more clear to avoid any future confusion.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed April 16, 2018

    GWC Warranty came with the truck when I bought it and it's the first warranty I have. The purchase was good but they didn't explain anything. So I called in when I had some questions and they explained. When I filed a claim, everything was smooth and it was perfect. However, the repair took a little while because the dealer was having issues. Even so, the coverage I got from GWC was good. Having the warranty is nice, especially since the truck I have is notorious for the cam phasers going out. So if something happens within these two years, it'll be covered.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Marshall. It's great to hear that you're enjoying your truck with peace of mind because of your vehicle service contract.

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    CoverageTechPriceRefunds & Payouts

    Reviewed April 15, 2018

    I have a six-year-old used vehicle. The dealer offered GWC but they misinformed me about the price of it in the first place. I told them that I don't want just the basic powertrain. I wanted the next one above it. And then, when I was reading over my contract, I found out that they sold me the wrong one. I had to go back up to them and pay the difference in price for the contract. But they also caused me to have to pay a lot of out of pocket expenses because my car has already needed to be repaired. I had to get a new transmission on my car so I filed a claim. Still, I didn’t do the process. I just dropped it off at the mechanic shop and they did it.

    However, the issue was not fully covered. The mechanic found the transmission for my car and GWC is not gonna beat the price. But they found one that had more miles on it than my car did and tried to give me that one, and the mechanic talked to GWC about it. They told him to ask me if I was willing to pay the difference because they weren’t paying any more than what the part they found cost. So I had to pay the difference in between that and what the mechanic shop was charging for the one they found.

    The repair took about a week to finish. Also, I still don’t even know if GWC has my updated warranty in place. The last time I talked to them, they said that they still didn’t, but the dealership said that they faxed it to them three different times. And then, after they told me that they didn’t have it, they said even if they have it, they are not gonna cover the services that needed to be done to my car because it was pre-existing before I got the upgrade. But it wasn’t. So, I’m glad I got the warranty and I didn’t have to pay for a transmission, but basically, that’s as far as my liking is going with them.

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    GWC Warranty
    Response from GWC Warranty

    Tomeka, thank you for the feedback. I will share your information with a member of business processing team, who can give you a call to confirm whether or not our records reflect your upgraded contract. Thanks again for the message and we look forward to helping with any future covered repairs you may encounter.

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    CoverageTechPrice

    Reviewed April 14, 2018

    I had a good experience with GWC Warranty. I decided to purchase a vehicle service contract in case of major repairs. I don't want to buy a car, pay $20,000 and then have something major go wrong. Since I'm not an expert in this area. I asked the people and they guided me. Meanwhile, I was not happy with the person who sold the car. I felt he was a little less than forthright. I've had good experience with BMW in the past but this time, I did not. Maybe it was the car, or it was the gentleman or a combination of both of them. While the other people at the dealership were nice, I got a feeling that this one gentleman was slippery.

    Going back, I found everyone at GWC Warranty magnificent. I was told that the repair was gonna cost me personally a lot more than it actually did. I contacted GWC because I was told that the repair was about a $5,500 repair, which seemed high and it's because I was told at the dealership that it's a different part. And I couldn't believe that it wasn't a major part that was covered. I spoke to Tony and there was a woman in the GWC back office and they were very, very helpful. They made everything clear. In fact, they explained very clearly that it was exactly the same part and that the difference in price of $1,500 to $2,000 was just a markup from the BMW dealership. It infuriated me that they were making it up, that it was something else but it wasn't, and that there was a difference in the quality of the part that was what accounted for the price when that was just rubbish.

    Still, the people at GWC were right because the final pricing ended up just what they said it would be, not what the BMW dealer told me. So I was very, very happy with them. They did everything that they said they would. In fact, they told me about more things that they would cover than the dealer did. And for my experience, I would buy another contract again.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the review, Joseph! I'm glad to hear that your BMW is back on the road and that we were able to help make the repairs more affordable for you!

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    Customer ServiceClaims Handling

    Reviewed April 13, 2018

    I have a used car and a GWC warranty came with the financial company that I went through. Then the transmission was messed up in my truck. I talked to the GWC customer service rep before the day the claim was done and after, and they were kind in both times. All I did was take my truck to the dealer, and then they contacted the warranty people through the paper I gave them. GWC Warranty paid for that, so they did their job. I have had the loader car for a little over a week now. Also, I would recommend GWC to a friend.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the feedback, William. We're glad to hear you had a No Worries, Just Drive experience!

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed April 12, 2018

    I was forced to purchase a contract from GWC Warranty and I've been with them for a year now. I purchased the contract at the dealership and my experience with the selling dealer was either I buy the contract or they're not selling me a car. GWC gives a bigger kickback so that’s the one the dealership uses. I used to work for a dealer and I know how it works. In terms of dealership's knowledge of the program, they were horrible. When I spoke to the claims and customer service reps at GWC, they said that my tires are 7/8 of an inch too big and the dealership could have told me that the contract I purchased doesn’t cover it.

    It was right there in the contract and there was not a single thing I can do about it but it would've just been nice to know. I have a lifted jeep and because they didn’t pay the extra fee, I just replaced the entire engine in it. And because it’s lifted, the suspension wasn’t right and I had to do all the suspension myself. GWC turned me down twice. The second I got a lawyer then they changed their tone and they covered the rear end and engine.

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    GWC Warranty
    Response from GWC Warranty

    Barry, thanks for the review. I'm glad things worked out with the rear end and engine!

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    CoverageTechRefunds & Payouts

    Reviewed April 11, 2018

    My vehicle is 10 years old and it has 190,000 miles on it. There would be things that would come up and it's better to purchase a vehicle service contract than to have to pay it out of pocket. The dealership that I went to deals with GWC Warranty and our salesman explained the benefits to me. He did a very good job of showing us everything that GWC Warranty covers and doesn’t cover.

    However, my auto shop of choice where I've been going for 30 years won’t deal with GWC Warranty because of the way things have gone in the past. Prior to paying by credit card where they call it in and they get paid right away, the auto shop was waiting three to six months for a check. Although GWC Warranty is contacting him and trying to work something out. And so we’ll see if the new system works better.

    Then about two weeks ago, I had the vehicle in the shop and the shop happened to be one of the dealerships in the dealership group that I bought the car from. We went through and dealt with everything. The dealership called GWC Warranty, got the approval, did the work, and I paid the difference. With what’s been done to the truck already, I’m absolutely loving the quality of the service that I received from GWC Warranty.

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    Response from GWC Warranty

    Thanks for the review, Howard! We're glad to hear that your repair went smoothly, and we'll continue to work with your regular shop to see that future repairs can happen at that location.

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    Customer ServiceTechPunctuality & Speed

    Reviewed April 10, 2018

    When I bought a used vehicle, the dealership offered the option of whether I want an auto warranty or not and then they suggested the GWC warranty. GWC's customer service was nice when I talked to them and they answered my questions. However, the dealership had a bit of a problem when I had my car fixed. It took four days to get the repairs made and it was longer than my expected time frame. Other than that, the whole experience was good. I like the quality of the warranty service and it's definitely worth it.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the feedback Yalaunda! I'm glad we were able to help get your car repaired, and we'll certainly aim to improve the time in which we do so should you have another claim.

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    CoverageTechPunctuality & Speed

    Reviewed April 9, 2018

    When we bought the car, the dealer said that having an auto warranty is a good thing. He said a few words about the auto warranty, and although we thought we’d never need it, we said, “Okay. Why not?" So I accepted and indeed, we needed the warranty. GWC Warranty is very good, responsive and helpful. As soon as they were informed that the car has had things that are not good, they acted very quickly and approved everything. They covered everything and the quality of the warranty service is a very good thing. I like GWC Warranty and I would probably renew it.

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    GWC Warranty
    Response from GWC Warranty

    Thank you for the review, Osman! It was our pleasure to assist with your repairs.

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    Reviewed April 8, 2018

    My first experience with GWC wasn’t too good but this last time was alright. The first time they kind of screwed me over because they didn't want to pay all the labor rate. They only want to pay $100 an hour and I don't know too many shops that are at that rate. At four dealerships around here they’re at least $120. So I paid all the money for labor. But GWC helped when I had to put a radiator in my truck because that would have been a $1,700 bill and I ended up paying about $570. It's all right if the claim is exactly what they say it covers. But they don't budge any. As for GWC's reps, one guy was kind of an ** but then I spoke to another one that wasn't too bad. But I probably wouldn't get GWC again.

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    GWC Warranty
    Response from GWC Warranty

    Taylor, thank you for the feedback. I apologize for any issues around labor rate. Unfortunately, the labor rate reimbursement is selected by the dealer who sold you the contract and we must reimburse at that rate in the event of a claim. We look forward to helping you should you encounter any more mechanical issues with your vehicle.

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    CoverageTechPunctuality & Speed

    Reviewed April 7, 2018

    The vehicle is about 10 years old and we wanna play it safe and make sure that any occurrences that will happen with the vehicle within a year should be covered. So, based on the age and mileage of the vehicle itself, we purchased a warranty. GWC Warranty was what was offered at the dealership and the purchase experience for the contract was really good. I wanted to know some basics of what the warranty covered and that was discussed. It felt like a good fit.

    Sure enough, within two weeks, we had an issue already with the vehicle and that was covered under the warranty. It was unfortunate that we had to experience the issue during the first two weeks of owning the vehicle but I was glad that we purchased the warranty. Some of the expenses were paid out-of-pocket but the warranty came in handy. It saved us a ton of money. And looking at the bill and what we paid for the contract, the warranty already paid itself off.

    We went straight to the dealer because the car was practically a new purchase. They notified the appropriate people through the warranty corporation as well as the service department. The dealer handled everything regarding that warranty issue and I didn’t even have to call GWC Warranty to see it all. The dealer was not acting as the middlemen going back and forth the warranty office and myself. Everything was handled quickly and efficiently. We were satisfied with the overall process.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for sharing your No Worries, Just Drive experience, Andrew. It was our pleasure to help get you back on the road quickly.

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    Reviewed April 6, 2018

    Our factory warranty was running out and my brother-in-law recommended GWC Warranty. My husband purchased the service contract and we filed a claim. Everything went fine and their service was good. I would recommend GWC.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the feedback, Marcia. We love hearing about claims that go smoothly!

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    CoverageTech

    Reviewed April 5, 2018

    I got a power steering that was leaking fluid. I just looked at the gasket and I had an over leak. When my car was at the Nissan place, their people had leaked so much oil and they couldn’t really see where it was coming from. The dealer told me it isn't covered and they explained to me why. When I’m reading through the paperwork, it breaks down what’s covered under what. The one I read looked like it says it covers gaskets and stuff. I don’t know why it’s not covered. The problem is the oil leak. Whether it comes from gaskets or not, it would blow that motor and if that happens, GWC is gonna have to end up replacing my whole motor for $3,000 so why not pay $300, $400 and fix it? It should’ve been covered under the warranty.

    They told me that whenever I get the chance to clean it off and come back, they could try to find out and see where it was coming from. There's a cracked valve cover gasket so I purchased a valve cover and I gotta put it on. So, I’d do that and if there’s a cracked valve cover, clearly nobody took a hammer under there. It’s just a cracked valve cover that’s leaking oil. I gotta take the vehicle back but I got to find out where that power steering fluid is coming from. Other than that, the warranty itself is pretty good.

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    GWC Warranty
    Response from GWC Warranty

    Thanks for the feedback, Lanorris. Please let us know if there is anything we can do to help with your repairs!

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    GWC Warranty Company Information

    Company Name:
    GWC Warranty
    Company Type:
    Private
    Year Founded:
    1995
    Address:
    P.O. Box 7900
    City:
    Wilkes-Barre
    State/Province:
    PA
    Postal Code:
    18702
    Country:
    United States
    Website:
    gwcwarranty.com