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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,884,532 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Nov. 22, 2025
In the commercials, these people say, “I had a $14,000 engine replacement and it didn't cost me anything.” But it's my understanding that every time you submit a claim, there is a $100 deductible, so it's not like it does not cost you anything. And you pay your monthly fee to be in the program. It's a bit misleading. However, Endurance Warranty's program came up well when I looked at a number of the other people in their situation, and I said, “Okay. I'll go with them.”
Hi Fredrick! Thank you for sharing your experience with us. We're glad to hear that you found the sign-up process with Endurance smooth and straightforward. We appreciate your feedback concerning the portrayal of costs in advertising. Transparency is important to us, and we are continuously working to ensure that our communication aligns with the reality of our services. We value your insights and will pass them on as part of our ongoing efforts to enhance our offerings. If you have additional questions or need further assistance, please reach out. We’re here to help.
- The Endurance Team
Reviewed Nov. 22, 2025
I like the monthly ability to pay Endurance versus coming up with $6,000 at once. And I can renew the policy instead of having it expire when I need it most. Ken was our rep during the sign-up and he did an amazing job of explaining to us what we needed and how it could go about. So I was very happy with his service and would highly recommend him to anybody that is looking for a car warranty.
But when I had a claim, it was time-consuming and tedious. When people are out of a car, even if they have a rental, it's frustrating. Endurance dragged their feet getting back to the dealership to approve the repairs, so our car was down for about two weeks and it wasn't because of the dealership. It was because Endurance took so long getting the thing done. I'd like to see at least a 48-hour turnaround back to the dealership. Or better yet, an easier way for the dealership to contact them, because the dealership complained that that was one of the holdups that took so long as it was extremely hard to get ahold of a underwriter or service manager to approve the repairs. I shouldn't have to wait that long to get approval on something that was covered. But as far as the coverage goes, it was great and Endurance did everything you promised.
Hi Peter! Thank you for sharing your experience with us and for acknowledging both the positives and areas for improvement. We're pleased to hear that you value the flexibility of our monthly payments and appreciate the ability to renew your policy as needed, helping you maintain continuous coverage.
We sincerely apologize for the delays you experienced with the claims process. Your feedback about the slow turnaround and lack of communication is invaluable, and we are taking it seriously. Please be assured that we're working diligently to enhance responsiveness for a smoother process in the future.
It’s excellent to know that Ken provided you the thorough guidance needed during your initial setup. We are committed to providing the best support to all our customers and are grateful for your understanding. We truly appreciate your recommendation and look forward to continuing to serve you with the quality care you deserve.
If there's anything further we can do, please don't hesitate to reach out to our customer support team.
- The Endurance Team
Reviewed Nov. 22, 2025
Endurance was cheaper and covered more products than others for replacement. I can pay by the month instead of coming up with a full amount all at once. The rep who signed me up was good and didn’t pressure me. I got the bumper-to-bumper coverage and it was very easy to do.
Hi Rose! We’re happy to hear that you’re pleased with your Endurance plan, especially its competitive pricing and comprehensive coverage. It’s great to know that our representative provided a pressure-free experience while assisting with your plan setup. Ensuring peace of mind, particularly with our end-to-end coverage, is something we strive for each day. Thank you for choosing Endurance for your 2017 Chevy Traverse, and please don’t hesitate to reach out if you need any assistance in the future.
- The Endurance Team
Reviewed Nov. 22, 2025
I applied with Endurance Warranty online and the process was easy. I didn't even talk to anybody. I've only driven 4000 miles this year, so I haven't had any reason to use the policy yet. But so far, I would recommend them.
Hi Linda! We appreciate your positive feedback on our online sign-up process! We're glad that it was straightforward and easy for you. Thank you for choosing Endurance and for recommending us to your friends based on your experience. If there's anything else we can support you with, please feel free to reach out. We’re here to help!
- The Endurance Team
Reviewed Nov. 22, 2025
The rep from Endurance explained what was covered and how much it was gonna cost. Then, I got a quote. My car was a salvage, so it was a little bit more, but I accepted that. I signed up over the phone so it was easy. I used the warranty right away. It was kind of hard trying to find somebody who took Endurance, but I went to AutoZone and asked them if they knew who I could go to. They gave me a repair shop and I went there. I paid some of the co-pay, but Endurance should have paid more. My bill was $2,000 and they paid 1,400.
Hi Beverly! Thank you for sharing your experience with us. We're glad to hear that setting up your coverage was straightforward, and we appreciate your patience while encountering a bump in using your coverage. It's great that, in the end, you found a repair shop through AutoZone that accepted your plan, and most of the cost was covered before picking up your vehicle. We're always striving to provide our customers with satisfactory outcomes and are pleased to hear you are satisfied with our service. Your recommendation means a lot to us, and if you ever have more feedback or need assistance, please feel free to reach out. We're here to help whenever you need us.
The Endurance Team
Reviewed Nov. 22, 2025
I found Endurance on the internet. They offered what I wanted, and bought it. The rep was talented, knowledgeable and honest. I felt comfortable with him. So, I went ahead with it. However, I don't have a clue what I have for policy. They didn't print it. Other than that, everything was hunky-dory with my claim. I couldn't believe it. My dealer that I had the work did the claim. It was a Ford garage. They promoted Endurance there, too. The rep took great care of it and turned the claim in.
I was impressed in what they warrantied, which I thought was a questionable item. I knew it would be an issue because I have a Ford Transit van with the 10-speed, which I have horrific problems in the transmission. I've been into the dealer a year before. They had mentioned to me that it seemed the transmission was going. I drove it for another year and 40,000 miles. It never quit, but it got funky. I had to buy the $9,000 transmission out of my pocket. Endurance paid for the cooler which was a part of the transmission. They paid it in quick fashion, and I paid my $100 deductible.
Reviewed Nov. 21, 2025
We like that Endurance covers pretty much everything. We were approved for four years or 219,000 miles, and it will start after 30 days or 1,000 miles. Our payment plan is good and easy. I also have a friend who got Endurance because I recommended it to her. I told her it was affordable and if anything goes wrong, she can take her car to any service dealer and they'll handle it from there.
Hi Rebecca! Thank you for sharing your experience with us. We're happy to hear that you and your husband found signing up for Endurance to be a smooth process, and that you appreciate the breadth of coverage available. It's great to know that the payment process was easy for you and that making recommendations to friends highlights our affordable and convenient service. Taking your vehicle to the dealership you trust ensures your car gets familiar and reliable care and allows you reassurance while on your travels. We greatly appreciate your recommendations and are pleased that you're finding value in your protection plan. If you ever have any questions or need assistance, please feel free to reach out.
– The Endurance Team
Reviewed Nov. 21, 2025
The customer service specialists are outstanding! Very professional, courteous and willing to go the extra mile to solve my issues and needs the first time. Endurance/Mepco insurance gives me peace of mind knowing that if I break down, run out of gas or even get stranded, I'm safe!! And that too is priceless!!
Thank you for sharing your positive experience with us! We're delighted to hear that our customer service specialists could provide you with exceptional care and a sense of security. At Endurance, highlighting that peace of mind at all times is our priority, wherever you might be on the road. Should you have any further needs or questions, we’re gladly here to help!
-The Endurance Team
Reviewed Nov. 21, 2025
We just used our Endurance Warranty for the first time. GREAT EXPERIENCE!!!! Process was very simple and painless....everything that was covered and repaired was done to our COMPLETE SATISFACTION!!! We will be recommending Endurance to all our family and friends. Thanks to ALL involved at the Endurance A-TEAM....GOD bless you and your loving families....AMEN!
Hi Daniel! Thank you for sharing your experience with us! We're happy to hear that your first use of your coverage was smooth and satisfactory. It's fulfilling to know the process met your expectations. We're grateful for your kind words and recommendations, which truly mean a lot to our team. Thanks again, and all the best to you and your family!
- The Endurance Team
Reviewed Nov. 21, 2025
I have had 2 claims for my 2019 GMC Sierra. I went through my local GMC dealer and Endurance covered my repairs with no issues. I have had other extended warranties and Endurance has been the best. I have recommended Endurance to family members and coworkers.
Hi Chris! Thank you for sharing your positive experience with Endurance. It’s great to hear that our coverage has met your expectations and provided the seamless service that you describe at your local GMC dealer. Your decision to recommend us to family and coworkers is the highest compliment we could receive. We’re here to assist you at any time should you have further needs or questions.
- The Endurance Team
Reviewed Nov. 21, 2025
This claim arose as an emergency that occurred when our daughter was en route to the airport to pick us up after our vacation. She had our vehicle towed to the dealer for repair. Fortunately, the repair was covered by our Endurance policy and was expedited in only two days. I was thrilled I had purchased this extended warranty policy for my vehicle. This company's policy covers much more than other companies. I highly recommend purchasing their coverage for your vehicle.
Hi Denis! Thank you for sharing your experience with us! We're happy to hear that your Endurance plan provided you with timely assistance and comprehensive coverage during your emergency situation. It's great to know that we could contribute to your peace of mind and that the process was efficient. Thank you for recommending our coverage to others. If you ever need assistance or have more to share about your experiences, we're here for you.
- The Endurance Team
Reviewed Nov. 21, 2025
I took vehicle to Tim Lally due to code reading VVT solenoid failure. They changed 3 of 4 solenoids which requires the top of engine being removed. I paid $100 deductible which was great. Then the next day code appeared again for that FOURTH solenoid, which I feel should have been changed with the others. So not only was your company charged, in effect, twice for a job that could have been taken care of while engine was parked, but I had to pay another $100. I called you and was told I couldn’t avoid another deductible. Even so, I’m not upset about the reasonable deductible amount…just should not have had to pay it twice for basically the same issue, thank you. All that said, I am VERY pleased with Endurance.
Hi Thomas! Thank you for sharing your experience with us. We're glad to hear you are happy with Endurance and we appreciate your feedback about your recent service visit. We understand how it would have been more convenient and cost-effective to address all affected solenoids initially. Our team is committed to making sure our procedures are considered and refined where necessary to prevent similar issues from happening in the future. Thank you for your valuable input, and for choosing Endurance. Please let us know if you need any further assistance.
- The Endurance Team
Reviewed Nov. 21, 2025
He had good customer service and was patient with me. And helped me with what I needed and I appreciate him being patient and being polite. Wish more people was professional and helpful like he was. I would recommend endurance
Hi Kelvin! Thank you for your positive review. We're happy to hear that you experienced such helpful and professional service. Our team prides itself on being polite and patient, and we're thrilled you would recommend us. Please reach out anytime we can assist further!
- The Endurance Team
Reviewed Nov. 21, 2025
My starter went out on my car I use for work over the weekend and immediately I was concerned after reading some reviews. I had never used my Endurance Warranty, but I have to say it was the easiest thing to do.. They were professional. They took care of everything and I am so glad I am part of the Endurance family now.
Hi Jim! Thank you for sharing your experience with us! We're thrilled to hear that using your Endurance protection plan was smooth and easy when you needed it most. Knowing that our service and professionalism brought you peace of mind and ease only reinforces our commitment to providing exceptional support to every member of the Endurance family. If you require any further assistance or have more questions in the future, we're always here to help. Welcome, and thank you for trusting Endurance!
- The Endurance Team
Reviewed Nov. 21, 2025
I'm a Endurance Warranty Customer and I can tell you they're a rip off, you have to provide proof that you have maintained your vehicle in a periodic maintenance schedule, which means oil changes every 3000 miles. Don't waste your money, Lmao you're going to pay either way at least more than half of what they're going to pay out. I paid approximately $7000.00 and they maybe paid $1400.00 to repair my Air Conditioning.
Hi Jerry. Thank you for sharing your experience with Endurance. We're sorry to hear that the terms of your coverage and the necessary proof of maintenance schedule were not more clearly outlined upon enrollment. We recognize how vital it is to ensure our customers are fully informed about the realities of their coverage in order to effectively make use of its benefits.
We’re committed to addressing any disappointments and provide assistance for future claims. We invite you to reach out to our team directly at feedback@endurancedirect.com so we can gather full details about this situation. Please know that your feedback is crucial as it helps bring unsatisfactory outcomes to our attention and allows us to improve our policies moving forward.
Thank you for reaching out and allowing us the possibility to improve.
-The Endurance Team
Reviewed Nov. 20, 2025
Gabby ** was excellent 100% and needs a raise. I don't talk much. I've worked in customer service as a mgr. I wish I more on my staff like Gabby. I was going to change my warranty not now we have all the information we need. Thank you Gabby.
Hi Gabby! Thank you for leaving us such positive feedback. We're thrilled to hear about your great experience with Gabby, reflecting her commitment to exceptional service. We're glad she could provide all the necessary information to ensure you're confident in continuing with us. We'll be sure to pass along your kind words to her, and it will undoubtedly make her day. Should you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're honored to have you as part of our customer community.
- The Customer Service Team
Reviewed Nov. 20, 2025
I bought an Endurance extended warranty for my Escalade, and I’m really glad I did. About a year in, I ran into a lifter issue — pretty common with GM vehicles — and when I took it to the shop, it turned out to be a pretty major engine repair. I reached out to Endurance, and they stepped in right away to help. The repair involved replacing the lifters, valves, and camshaft, after proving the teardown report which totaled around $9,500. Endurance covered about $7,000 of that! All I had to provide were my oil change receipts — thankfully, I’ve always kept up with oil changes every 5,000 miles. Huge thanks to Endurance for approving the claim and saving me from a massive bill. Definitely recommend them if you’re looking for solid extended warranty coverage and peace of mind.
Hi Chaitanya! Thank you for sharing your experience with us! We are thrilled to hear that your Endurance protection plan was a lifesaver when your Escalade had engine issues. It's great that we could step in and cover a significant portion of the repair costs. Keeping up with your oil change records is such a vital part of the coverage process, and we're glad it all went smoothly for you. Your recommendation means a lot to us, and we're glad we could give you peace of mind. We look forward to providing you with ongoing excellent support.
- The Endurance Team
Reviewed Nov. 20, 2025
Endurance met all my expectations of what a great warranty service provides. My claim was hassle free, timely and without question the easiest process I have ever experienced. Once I went to my dealership it was handled by them. No hidden problems. I am glad I picked Endurance for my warranty service.
Hi Thomas! We're thrilled to hear that Endurance met your expectations and that your claim process with us was hassle-free and smooth. It's great to know that partnering with us has resulted in a seamless experience with your dealership. Providing straightforward and comprehensive vehicle protection is our top priority. Thank you for choosing us for your vehicle protection and we look forward to continuing to meet your needs. If you ever have any questions or need assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Nov. 20, 2025
Had a great experience while speaking with both agents. They were very helpful and informative about our needs. We have been with Endurance for 8 years. Great team to work with. Thanks. I appreciate them working within our budget. Thanks again.
Hi Derek! Thank you for sharing your positive feedback! We're thrilled to have been able to provide assistance that met your needs over the past 8 years. Our team strives to offer informed and budget-friendly solutions, so it's great to hear you found your interactions with our agents both helpful and informative. We appreciate your loyalty and trust, and we’re here to serve you anytime. Thanks again for your kind words.
- The Endurance Team
Reviewed Nov. 20, 2025
I was completely satisfied with this service. It was done in a timely manner. The only kick back I had was the length of time it took for the adjuster to get to the shop. I am going to recommend this service to my family and friends. I'm satisfied with everything.
Hi Alfred! Thank you for taking the time to share your positive experience with us. We are thrilled to know that the service met your expectations and was completed in a timely manner. We appreciate your feedback regarding the adjuster's visit to the shop and will work towards improving this part of our process. Your willingness to recommend us to your family and friends really means a lot. We look forward to continuing to provide you with reliable service.
- The Endurance Team
Reviewed Nov. 19, 2025
I've got a vehicle that's been out of warranty for a couple of years and I plan to keep it for a while. Based on reviews, Endurance was one of the better insurance companies. Also, based on my interviews with people I have my service with, both of them said that they've had good experience with Endurance paying the bills.
The Endurance fellow that I talked to was also not pushy. He was able to answer all the questions. He covered a lot of the things that were of interest to me. So, it was at that point that I decided I’d give Endurance a try. I also talked to one of their reps cause I had some questions and a couple other things of interest I wanted to know about. She was pleasant and she answered my questions. She was a little bit high-pressure sales ‘cause she certainly didn't want me to cancel at that point. I understand that. But I don't think she was out of line with it. She did okay. At any rate, I didn't cancel that day.
Hi Kim! Thank you for sharing your experience with us. We're happy to know that your interactions with our representatives have been beneficial and answered your questions thoroughly. We strive to provide clear and supportive service, and it's gratifying to hear how our team made a positive difference in your choice to move forward with us. If there are any additional questions or if you have anything further you'd like us to assist with, please don't hesitate to reach out. Your insights are valuable to us in continuing to improve our offerings.
Thank you for choosing Endurance,The Endurance Team
Reviewed Nov. 18, 2025
Thank you to Claims dept Kira, and Keith in the Account Specialist Dept, kudos to both, and assets to your company!!!! Thank you for your help!!! Even though I've had hiccups along the way, it's nice that there's still people out there who actually care in any industry, so thank you!
Hi Ryan! Thanks so much for your kind feedback. We’re thrilled to hear Keith from the Account Specialist Department and Kira in the Claims Department were able to assist you effectively. Our team is committed to providing attentive and caring service, and it's heartening to know their efforts made a difference in your experience. Thank you for acknowledging their contributions, and for being a valued part of our community. We look forward to being of service in any future needs you may have.
- The Endurance Team
Reviewed Nov. 17, 2025
Simply put, Endurance is a SCAM - Stay Away!!! Denied my claim on a loop hole. Horrible customer service and very rude. I would not recommend this company to anyone. They are by far the worst company I have ever encountered... If I could leave a lower star rating I would.
Reviewed Nov. 17, 2025
The customer service is absolutely wonderful, very helpful. I will say that I'm getting kind of tired of the common customer service voice as it is a little annoying, but I do understand the need for it.
Hi Brett! Thank you so much for your positive comments about our customer service! We're thrilled to hear you found our service helpful. We understand that the standard customer service approach can sometimes feel a bit predictable and we're always striving to ensure the voice of our support teams offers reassurances. Your feedback is invaluable in making continuous improvements. We’re here for any questions or further assistance you might need.
- The Endurance Team
Reviewed Nov. 17, 2025
Customer service regarding billing, payments, change of address, all handled with empathy and caring. Rep Caroline helped me avoid policy cancellation by finding acceptable changes that kept my policy affordable. She is a great asset to your team.
Hi Foster! We’re thrilled to hear about your positive experience with our customer service team. It's great to know that Caroline helped you maintain your coverage affordably while offering excellent support. Customer satisfaction is crucial to us, and acknowledging our team's efforts brings joy to us all. Thank you for recognizing her dedication and for sharing your feedback. We’re always here to support you with any future needs!
-The Endurance Team
Reviewed Nov. 16, 2025
When I bought my car, the mechanic who installed the new motor mentioned Endurance. He swears by them. I got the Secure Plus policy, and the rep that I talked to was very helpful. He explained everything down to the T. He answered all my questions. I had a few, but he seemed to iron it out. He did his job. I put my cousin right on Endurance the same day. She owns a Mercedes as well. I told her the deal that the rep gave me. She called right away directly and got signed up too.
Hi Michael! Thank you for sharing your experience! We're happy to hear that our representative made the sign-up process smooth and comprehensible for you. It's fantastic to know that our service led you to recommend us to your cousin, and we're glad she found value in our packages too. We always strive to keep our customers informed and supported at every step, and it's gratifying that this translated into a positive factor for you. Should any concerns arise or when you're ready to tap into your coverage, please feel confident that our team is here to assist you. Welcome to the Endurance family, we're here if you need us.
- The Endurance Team
Reviewed Nov. 16, 2025
My car was out of warranty, and I decided to go with Endurance since they've been around for a long time. It's a little bit higher than some of the other places, but it all balances out in the long run. I’m not good with computers but I’ve signed the papers and everything I was supposed to sign. I was happy with the sign-up process. The reps explained what I would get and how much I had to pay out. I needed to give them a call or go to one of their repair shops. So, it was alright.
Hi Betty! Thank you for sharing your positive experience with us. We are happy to know that the sign-up process was seamless, and that you felt reassured and well-informed by our team about the coverage options. We're glad the clarity of costs and services met your expectations, and your recommendation is truly valued. It was our pleasure to assist you, and we're here anytime you need help in the future. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Nov. 16, 2025
Endurance Warranty's rep did a very good job. I was pleased with the assistance I got and how quickly everything went into place. It worked very smoothly. He was honest with me. The pricing is set up where I can pay it by the month, which is better than having to pay a big lump sum. I'm happy with what I'm paying a month because it's a security for me.
I wanted to know what their best warranty was because I wanted to make sure everything was covered on my truck. I asked the rep a couple of questions and he answered them. I got the top plan. I felt comfortable taking it because he explained it well to me and it was what I needed or wanted. He explained the service rates where some warranties will only cover a certain amount. But with Endurance, if the hourly labor rate is $200 an hour, they pay that. That makes a big difference today with the increase of everything. Another thing he said that made me feel good about it is they would recommend GM parts on my truck. They wouldn't expect me to put secondhand parts on it.
Hi Beverley! Thank you for sharing your experience with Endurance, and for choosing us to protect your vehicle. It's great to hear that our premier plan and flexible payment options suit your needs. We’re proud to offer solutions with no hidden charges and GM parts to ensure optimal quality. Your recognition of the representative’s transparency affirms our commitment to exemplary customer service. We appreciate you entrusting your 2019 GMC Canyon SLE to our protection and look forward to providing support and satisfaction as promised.
- The Endurance Team
Reviewed Nov. 16, 2025
An auto warranty was cheaper than financing a vehicle through the dealership, and I wanted to be able to cancel it if I didn't want it anymore. Signing up with Endurance was like talking to a friend. The lady that I spoke with was very knowledgeable and helpful. So, it was a good experience. The customer service was great. The only issue I had was that the payment came out of my checking account under a third-party name I didn’t recognize. I’m assuming it was Endurance, but the name was different, which was confusing. It would help if they explained upfront that the payment may show up under a different company name, so you don’t panic and think there’s unauthorized activity on your account. And then call the bank and cancel the payment because you don't recognize it.
Hi Nicole! Thank you for sharing your experience with us. We're happy to hear that our customer service team made your sign-up process feel comfortable and seamless. We also appreciate your insight regarding the payment process. Providing clear communication to avoid any confusion is important to us, and your feedback is invaluable for making necessary improvements.
We're glad you found our service more advantageous and affordable. Your satisfaction is our top priority, and we're here should you have any questions or need further assistance.
Thank you for choosing Endurance.
- The Endurance Team
Reviewed Nov. 16, 2025
My brother was the reason I signed up with Endurance and I received exceptional customer service when I did. The person I spoke to did a phenomenal job. She explained everything to me. She was patient with me 'cause I had a thousand questions.
Hi Adrienne! Thank you for sharing your experience with us. We're happy to hear that our customer service met your expectations and left such a positive impression on you. Clear communication and patience are top priorities for us, so it's great to know that our representative was able to assist you so well. We appreciate your recommendation and look forward to providing you with excellent service in the future. If you have any further questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed Nov. 16, 2025
I was with CarShield which was a lot cheaper, but my car dealer doesn't take them. When I bought my car, Endurance came with it. Their customer service is very good. They are very cooperative and easy to talk to.
Hi Carolyn! Thank you for sharing your positive experience with Endurance. We're happy that our team's cooperativeness and accessibility met your expectations. We're so glad to know that choosing Endurance accommodated your dealership preferences smoothly and that our sign-up process and customer service added to your satisfaction. We appreciate your recommendation and are here for you whenever you need assistance or more information.
- The Endurance Team
Reviewed Nov. 16, 2025
I have a family member who has the warranty with Endurance, and he loves it. I took his word for it. Signing up was easy, hands-on, and the rep explained everything to me. Everything was knowledgeable. I understood everything that's going on.
Hi Quincy! Thank you for sharing your experience with us! We are happy to hear that you chose Endurance based on the glowing recommendations from your family and had such a smooth sign-up process. We're proud that our representative made everything clear and straightforward for you. Your positive feedback and satisfaction mean a lot to us, and we're always here to support you throughout your journey. Please feel free to reach out if you have any questions or need further assistance.
- The Endurance Team
Reviewed Nov. 16, 2025
Endurance seemed to be better than the other companies. Their representatives seemed to be honest and very knowledgeable. So, it seemed to be a good fit. I was comparing it with the plan that they give from the dealership and didn't read good things about the one that the dealership offers. Getting signed up with Endurance was very easy.
Hi Margaret! Thank you for taking the time to share your experience with us. We're happy to hear that you found our representatives knowledgeable and that our services matched your needs. While waiting for your coverage to kick in can be a minor inconvenience, we're glad to know the overall process was satisfactory for you.
It's great to favorably stand out in your comparison of different providers—your choice validation means a lot to us! Rest assured, our team is committed to ensuring you have a positive journey with us from here onwards. If there's ever anything else you might need, please don't hesitate to reach out.
Thank you for choosing Endurance, and we appreciate your recommendation to others. Welcome to the Endurance family!
-The Endurance Team
Reviewed Nov. 16, 2025
Endurance helped me out last year when my car broke down. I did have that roadside assistance. When I was signing up with them, I was talking to this guy who let me know everything that I would be getting. He discussed everything that the policy is gonna cover to help me out and let me know what was going on. He did a good job.
My car just broke down on me yesterday. I had to take it in this morning. It told me that I need to turn off my engine, which I couldn't do because I was in traffic. So, I called Endurance. Now, the icons ain't even coming on, but I took it over to the dealership and told them they needed to look at it. I can't be driving it if it's gonna be doing this. I'm glad that I did get the extended service with Endurance because so far, they have provided everything that I've needed. They have been really good to me.
Hi Gabriel! Thank you for sharing your experience with us. We are thrilled to hear that our customer service representative made you feel confident in your protection plan choice and provided the needed reassurance during unexpected events like a breakdown. It's great that the comprehensive coverage and responsive roadside assistance were there for you when you needed them most. We truly value your feedback and continue to strive towards providing dependable support for our customers. If you have any further questions or needs, please feel free to reach out to us.
- The Endurance Team
Reviewed Nov. 15, 2025
My mom has Endurance on one of her cars. During her setup process, they were very thorough and knew what they were doing. When my mom had to file a claim, it was super easy. It's her Sunday fun day car that's warrantied under Endurance. It's a manual, and the slave cylinder and the clutch went bad on it. Endurance replaced both of them. We had it towed to the auto repair shop place, and they handled it from there. Endurance was very communicative as well. Everyone on the phone is super friendly.
When my warranty went up, I was on the fence. I was wondering if I should I buy a new car or just put an extended warranty on it. It was $150 a month for a warranty versus $400 to $500 a month paying for a new car. It was more practical to get a warranty and when I talked to Endurance on the phone, they were professional. Their pricing is really good comparatively as well. I like that it's made monthly and not some huge lump sum upfront that you'll never know if you'll see that money again.
The only thing that was weird is the fact that if the car's VIN number has been checked more than once, for some reason, it affects the price. The rate that the rep quoted was for that call, and if I was to call back again, it would be possibly higher, which that wasn't my favorite thing. I had to make a decision right then. But on the flip side, if you change your mind, they offer a refund.
Hi David! Thank you for sharing your experience with us. We're pleased to hear that Endurance's pricing and exceptional customer service stood out to you. It's great to know the claim process for your mom's car was seamless and straightforward, as providing stress-free assistance is our goal. While you mentioned concerns with VIN cross-referencing in pricing, we're glad to see our refund policy adds reassurance to your decision. We're grateful for the high rating and your perspective on monthly payments being advantageous. If there's anything else we can assist you with, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Nov. 15, 2025
I saw an ad on television about Endurance Warranty a long time ago. It was significantly more expensive than CarShield. I got less coverage based on the amount of time that I'll be covered. CarShield doesn't put a time limit on it. Other than that, Endurance's rep was very knowledgeable, helpful and thorough.
Hi Gary! Thank you for sharing your experience with us. We're glad to hear that the sign-up process was straightforward and that our representative provided thorough support. We appreciate your feedback about the different coverage options and cost in comparison to your previous experience. While Endurance offers a different structure, our commitment remains to provide quality service and value to our customers.
It’s valuable for us to understand these preferences, as they help guide our continuous improvement. Should you need assistance in the future, or any questions arise regarding your coverage, please don't hesitate to reach out. We look forward to supporting any needs you might have and ensuring a smooth claims process.
- The Endurance Team
Reviewed Nov. 15, 2025
I bought a new used car that had low mileage, and the manufacturer warranty on it has already expired. In this world of everything costing an arm and a leg, sometimes both arms, I wanted some extra insurance. I signed up with Endurance and it was very easy. So far, it's been all good. They gave me a good plan and I'm satisfied with it. I'm paying it, but I haven't had to make any claims.
Hi Attila! Thank you for choosing Endurance for your vehicle coverage and for taking the time to give us feedback. We're happy to hear that the sign-up process was seamless for you and that you’re satisfied with your plan so far. We strive to make managing payments and coverage as hassle-free as possible. Should you need to make a claim or require assistance in the future, please feel free to reach out. We’re here to help ensure your peace of mind on the road.
- The Endurance Team
Reviewed Nov. 15, 2025
I was with another company and they messed me over. I had a motor burn up on me and it took me three months to get them to pay for it. I signed up with Endurance for my 2005 Jeep Liberty and it was easy. The rep was really helpful.
Hi Victor! Thank you so much for choosing Endurance after your challenging experience with a previous provider. We're happy to hear that our team provided you with helpful and thorough service during the sign-up process. Ensuring you received the coverage that meets your needs for your 2005 Jeep Liberty is a priority for us. If any further questions arise or if there's anything more we can do for you, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 15, 2025
We heard about Endurance through a family friend and I was impressed with the rep's personality when I called. We had a very good conversation, and I went for a full coverage. I haven't used the service, but I would definitely recommend Endurance as far as the signup.
Hi Anne! Thank you for sharing your positive experience with Endurance! We're happy to hear that our team made the sign-up process enjoyable for you. If you have any further questions on your plan or need assistance, please feel free to reach out. Your satisfaction is our priority, and we're here for anything you need in the future.
- The Endurance Team
Reviewed Nov. 15, 2025
I have a 2015 Jeep Grand Cherokee that had about 70,000 miles on it and trying out Endurance was not a bad idea. We negotiated and haggled a little bit when I signed up but it was a pleasant experience. I haven't had to use the warranty yet but I'm glad that there's somebody out there I can talk to should I have the need.
Reviewed Nov. 15, 2025
I went to Endurance Warranty's website and the name seemed positive. Their rep seemed to know his job and he convinced me. The only thing is that I haven't filed anything. I just got with them. I don't know much about them yet. But the price was good. I would recommend them.
Hi Carol! Thank you so much for sharing your great experience! We're thrilled to hear that our representative made such a positive impression and was helpful during your initial interaction. We’re grateful for your endorsement, and it’s amazing to know that you’re satisfied with the pricing and service. We look forward to providing you with continued excellent support whenever you need it. Thanks again for choosing Endurance!
- The Endurance Team
Reviewed Nov. 15, 2025
I've been seeing Endurance Warranty on TV 10 times a day. I had decided before I wanted Endurance. I was gonna get CarShield at first, but I decided to go with Endurance. Signing up with them was great. The gentleman was very nice. He said I would get some information through the mail to put in my car window, but I haven't received anything. I hope this isn't a gimmick. That is what I thought about when I got ready to get some work on my car.
Hi Larry! Thank you for sharing your positive experience with us. We're happy to hear that the sign-up process was smooth and that our representative provided helpful and friendly service. We appreciate your high rating and look forward to continuing to meet your expectations in the future. If you need any assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Nov. 15, 2025
My van is getting up in age a little bit. Parts are wearing, and I wanted to make sure it was repairable. Endurance was most advertised and I signed up with them. They said a lot of good things about the parts and guaranteed if my van was to quit, they would fix it. The rep shared the areas that were covered with the policy, how long I would have to pay and how long the policy would last for me. I was assured that if I should happen to need them, they would be there for me.
Hi Joseph! Thank you for sharing your experience with Endurance! We're happy to hear that the signup was straightforward and the representative was able to provide you with all the necessary information in a clear and efficient manner. It's great to know that we could give you peace of mind regarding your vehicle's protection. Should your van need any assistance in the future, we'll be here for you. If you have any more questions or need further support, please feel free to reach out. We appreciate you choosing Endurance and look forward to being there when you need us.
– The Endurance Team
Reviewed Nov. 15, 2025
I was looking for an extended warranty. I saw Endurance Warranty online, on social media, and I've also seen the commercials on TV. I was to go with CarShield because I'm not a big fan of Ludacris who Endurance had advertising for them. I'm not a fan of anybody in rap. I don't particularly care for some people. But I didn't let him have any effect on my decision for selecting Endurance. I went online and did a comparison between Endurance and CarShield. Endurance scored number one as far as top warranties on the internet. I've talked to a very pleasant young man. I liked his ability to answer all of my questions. He gave me access to different packages, and I told him what I was looking for. I'm a senior citizen and I ask a lot of questions. He was very patient with me. I downloaded my insurance policy and I have checked it out.
Hi Hatti! Thank you for choosing Endurance as your vehicle protection provider and taking the time to share your positive experience. We're happy to have our team rated so highly. It’s great to hear that you found our application process smooth and that our customer service team was attentive and effective in addressing your needs. Your satisfaction with our offerings and pricing is something we take great pride in, and we're thrilled to have guided you towards the ideal coverage for your SUV. We look forward to supporting you with top-quality service moving forward. If you have any other questions or require further assistance, please don't hesitate to reach out to us at any time.
- The Endurance Team
Reviewed Nov. 15, 2025
I like that Endurance has a lot of good reviews. I signed up with them and their customer service has been great. I'd recommend them.
Hi Ashley! Thank you for sharing your positive experience with Endurance's customer service. We're happy to hear that everything was handled well and that you were satisfied with your interactions. It means a lot to us that you took the time to give your feedback. Should you need any assistance in the future, we’re always here to help.
- The Endurance Team
Reviewed Nov. 15, 2025
Endurance they reached out to me one time but I never responded. They reached back out again and I liked what they offered. The sign-up process was thorough and I understood everything the rep was talking about. The price was great. I was expecting it to be more expensive.
Hi Roberto! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that the streamlined sign-up process and the assistance from our representatives contributed to your satisfaction. Your kind words about our customer service and pricing are sincerely appreciated. It's great to know that you found value in the coverage options we provide and even felt confident enough in our service to recommend us to your friends. Our team is dedicated to continuing to provide the exceptional service you experienced. Should you need further assistance or have any questions, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Nov. 14, 2025
I was watching television, and Endurance was on one of the commercials. It's been a month since I signed up for a bumper-to-bumper coverage and it was easy. I wish the price was lower though. Besides that, the reps were very knowledgeable and helpful.
Hi Lashica! Thank you for sharing your experience with Endurance. We’re glad to hear that our representative was able to assist you effectively during the sign-up process. Our goal is to make setting up coverage as easy as possible, and it’s great to know you found it straightforward. While we understand pricing can be a bit impactful, we strive to ensure the comprehensive services provided meet expectations. If you have any questions or need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Nov. 14, 2025
It's very expensive to get maintenance done on vehicles nowadays. Just having the warning light on costs a lot of money. I wanted to have an extended warranty because of the cost of repairs so I called Endurance and talked to someone. We had quite a long talk about it, and I got interested. He was very informative. I could ask him questions, and he had no problems giving me information so that when we were done, I was satisfied. However, it's very hard making payments because I got laid off. I talked to a person at Endurance and explained my situation. He said that I can be covered through December 8th. It was easy getting ahold of Endurance or talking to anyone there to find out information.
Hi Jimmy! Thank you for sharing your experience with Endurance. We're happy to hear that our team was able to be of assistance and that the sign-up process was seamless and informative. It's great that you found our communication straightforward during these challenging circumstances, and that our representatives could provide reassurance about your coverage. We value your feedback and are committed to supporting you as needed. Should you have any further questions or require assistance, please do not hesitate to reach out. We're here to help and wish you all the best in your upcoming endeavors.
- The Endurance Team
Reviewed Nov. 14, 2025
I saw Endurance Warranty in the commercials. Also, I talked to garages about what companies they liked working with and what they didn't. I spoke to mechanics, too, and that also ruled some companies out. The customer service was great. Endurance's rep was very enthusiastic, friendly, helpful and informative. Everything went smoothly.
Hi Christopher! Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that the process was smooth and that you found the representative helpful and enthusiastic. Your satisfaction is our priority, and we're grateful to have met your expectations. Please don't hesitate to reach out if you need any further assistance in the future.
- The Endurance Team
Reviewed Nov. 14, 2025
I had a bad experience with Hyundai with cars being under warranty and I decided to get my own insurance. I never heard of Endurance until I saw it on the internet and when I called, they seemed fair on the price and coverage. The rep was very informative and explained everything step by step, and I decided to sign up with them. It went very well.
Hi Edward. We're happy to hear that the informative assistance you received made the sign-up process seamless. It's rewarding to know that you chose Endurance for peace of mind compared to previous experiences. Although you mentioned some uncertainty about specific perks like rental or roadside assistance, please feel free to reach out to our team for detailed information. We're here at any time to ensure all your questions are fully addressed. Thank you for trusting Endurance! We look forward to serving you over the next few years.
- The Endurance Team
Reviewed Nov. 14, 2025
This company is completely unreasonable. They ask for unrealistic documentation—like oil change receipts that include your vehicle’s mileage, which no regular merchant provides. Here’s what happened: I took my car in for service, and they requested my last three oil change invoices. I submitted the most recent two, but the oil change from May was done by my son. My contract clearly states that oil changes can be performed by anyone, not just a professional shop.
Despite that, they insisted I provide proof that I actually purchased the oil for that service. I contacted AutoZone corporate and obtained a transaction history showing the purchase. I submitted it, and now they’re refusing to accept it because the receipt doesn’t show mileage or vehicle information. Tell me—when has any store ever printed your car’s mileage on an oil purchase receipt? Their requirements are unrealistic, and they use them to avoid honoring valid claims. I have two vehicles covered under this extended warranty, and I will be canceling both immediately. Please look elsewhere for coverage; this company is complete bullshit.
Reviewed Nov. 14, 2025
I've been with Endurance Warranty for a couple of weeks. I bought a vehicle that had 100,000 miles on it. Endurance is supposed to be better for high-mileage cars. Signing up with them was very easy. The rep was top-notch. Also, the price seems reasonable. I got the contract. Edurance said it comes from WALCO. I was very satisfied. I recommended Endurance to a friend of mine.
Hi Clifton! We truly appreciate your feedback and are thrilled to hear about your positive experience with Endurance! It’s great to know that you found the signing-up process seamless and received excellent customer service. We're glad the pricing and plans have met your expectations, and it’s fantastic that you’ve felt confident enough to recommend us to a friend. If there's ever anything more we can do for you, please don't hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Nov. 14, 2025
Horrible customer service.. My husband was so aggravated and upset about his experience. I had to get on the phone and was given a false name of a cs rep.. ugh! Had to be transferred several times. Took 3 hours, finally got someone after threatening to sue. Endurance paid only 20%.. False claims about them covering everything.. False advertising!!
Reviewed Nov. 14, 2025
I had a rep by the name of Ashley who was very informative very patient to help me all the way through. Good customer service or bad I always like to leave review $30,000 views of my reviews and I really appreciate it the way she handled my call today. Thanks Ashley.
Hi David! We're thrilled to hear about your positive experience with Ashley! Ensuring customer satisfaction through informative and patient service is what we strive for. Thank you for sharing your review and for letting us know how well Ashley handled your call. We're always here to assist you.
- The Endurance Team
Reviewed Nov. 14, 2025
I was late one night calling, but a lady took care of taking my application. The next thing I knew was I have a policy with Endurance. The only thing I haven't received is a booklet about what is covered in the policy.
Hi Ronald! Thank you for sharing your experience with us. We're happy to hear that our representative was able to assist you with the application process so late in the day. We apologize for any delay in receiving your coverage booklet and detailed information. Please contact our team directly via feedback@endurancedirect.com and we will ensure it is on the way to you. If you encounter any issues or if there's anything else we can help with, please feel free to reach out. We're grateful for your feedback and your consideration in recommending us.
Thank you,The Endurance Team
Reviewed Nov. 14, 2025
We know these raggedy cars will eventually break down. I had Endurace for my first warranty. Signing up with them was pleasant. The man did very well. He explained everything.
Hi Jacqueline! Thank you for taking the time to share your experience with us. We're thrilled to hear that your first experience diving into a protection plan with Endurance was a pleasant one. Our goal is to make the sign-up process seamless, and we’re glad to know that our team was able to clearly explain all the details without rush. We appreciate your recommendation and are always enthusiastic to support you and ensure your vehicle remains protected. If you ever need further assistance, please don’t hesitate to reach out. Wishing you smooth travels ahead!
- The Endurance Team
Reviewed Nov. 14, 2025
Everything's been fine with Endurance. Their quote was a lot higher than what I got from another company, but the benefits were broader. It's like a bumper-to-bumper warranty, so I went with that. I was also told that most of the GM dealers like Endurance. That made me decide to go with them, too.
Hi Mary! Thank you for sharing your experience with us! We're glad to hear that our comprehensive coverage and positive reputation influenced your decision. We're glad the signup process was smooth, and we look forward to providing great service should you need it in the future. If you have any questions, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 13, 2025
Hello my name is Stephanie **, I recently signed up for coverage. I tried and tried to reach out to Endurance to cancel be fire the 30 days. I couldn't reach anyone so I sent a email. Then upon reaching someone, I was told I had to send a notarized letter to cancel. Ok mind you, time is running out. They told me the notarization would be waived. Being I wasn't told I had to do this prior getting the coverage. I asked the representative would this stop my refund, she said no. The letter was sent back on the 6th of November. They say they didn't receive it until the 10th of November,mind you time has ran out from all this confusion. Now they are telling me 6 to 8 weeks for refund. This is bull crap. A email does not lie. I will take this up with higher authority. Very disappointed 😞
Reviewed Nov. 13, 2025
Every time trying to get Endurance to pay for repairs there was always a problem. Take for instance a oil change. Endurance didn’t cover it as promised because the receipt was handwritten and not computer generated. $50 caused me to cancel other repairs I had to pay out of pocket. I paid $1500 put of pocket. Endurance is all about making money not customer service.
Hi Michael. Thank you for sharing your experience with us. We sincerely apologize for any frustration you encountered with the coverage and claims process. Your feedback highlights an essential area of improvement for our services.
It's concerning to know that a receipt format issue impacted your service experience, and that you ultimately had unexpected out-of-pocket expenses. We want to ensure our contract terms are clear and expectations are met efficiently. We would like a chance to review and address these concerns directly.
Please reach out to our team at feedback@endurancedirect.com with your account details so we can work towards resolving this situation for you. Appreciate your patience and understanding. We hope to regain your trust and demonstrate an improved experience.
Thank you,The Endurance Team
Reviewed Nov. 13, 2025
The rep was very professional and knowledgeable about all areas of the policy and best options for my coverage. I began very skeptical and started to cancel. But she quickly reassured me and stated the reason for the changes and benefits to me. Great person representing your company!
Hi Alton! We’re happy to hear about your positive interaction with our representative! Thank you for taking the time to share your experience. Our team is committed to providing knowledgeable and professional service, ensuring that our customers feel confident and reassured in their coverage decisions. We’re glad we could address your concerns promptly. Your feedback means a lot and reinforces the work we strive to do every day. We're here whenever you need us, and we appreciate your trust in us.
- The Endurance Team
Reviewed Nov. 13, 2025
I noticed in other reviews that they covered steering. However when we called in they denied our claim. They said due to a leak from the sealant for the steering it was a fluid issue and they don’t cover fluids. When we called in to find out what Endurance covered. We were told by the rep (which I will not name) said to us ( my wife and I) it will cover everything! Well to me that is deceitful blatant LIE! I would never recommend Endurance to my friends or even enemies!
Reviewed Nov. 12, 2025
Good customer service and support. I had no issues with my purchase or when I made my first payment over the phone. I have also recommended family, coworkers and friends. I have used Endurance in the past on a previous vehicle for my mom. Thanks. Sincerely, Mr Demetrius **.
Hi, Mr. Demetrius! Thank you for sharing your positive experience with Endurance. We're happy to hear that our service and support met your expectations and that your payment process was smooth. We appreciate your recommendations to family, colleagues, and friends. Your loyalty both current and past means a lot to us. If there's anything else we can assist with, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Nov. 12, 2025
About two months ago, I covered both of my automobiles. A 2020 terrain and a 2014 GMC Sierra. The sales person is very nice, very informative. I asked her questions about Boat automobiles. The motor on boat automobiles are supposed to be covered with all parts except normal maintenance. That is understandable. Right after I made the time limit and mileage my belt drive tensioner went out, called them up got a shop to bring it to and was notified the next day that they would not cover it. Said that part does not cover it since I haven’t an old truck.
I thought getting insurance was to help find an old truck. But they denied without the Drive bell tensioner, the engine will not run so that tells me it is a part of the engine that should be covered. I guess I should’ve got a lawyer to read their mass coverage policies instead of just believing their sales person. They may be the best but the best that sticking it to people. I am very disappointed and will be looking for other options.
Reviewed Nov. 11, 2025
Rip off. Bought the secure plus plan. Experience vehicle problems. The part was covered under my contract and it was a run around and until they deny the claim but still collected payment while my vehicle was in shop only to deny the contract they gave. It is rip off when you're supposed to be protected. No one should every use this service.
Hi Denroy. Thank you for sharing your feedback. We sincerely apologize for the challenges you’ve faced regarding the Secure Plus plan and the handling of your claim. It’s concerning to hear about your experience, and we regret any distress and inconvenience caused by the communication and claim denial process. Our intention is to provide assurance and clarity, and it's evident we have not met those expectations in this instance.
To help us investigate and address your specific concerns more thoroughly, we invite you to contact our team directly via feedback@endurancedirect.com. They can explore the particulars of your case and work towards finding a suitable solution. Your experience helps us recognize areas needing improvement to uphold a consistent service standard for our valued customers.
Thank you,The Endurance Team
Reviewed Nov. 11, 2025
I called Endurance and had the pleasure of having Jacqueline as my customer service representative. What a breadth of fresh.. She was very helpful and very friendly. Keep up the good work Jacqueline. You are truly an asset at endurance.
Hi Cynthia! Thank you for taking the time to share your positive experience with Jacqueline. We're thrilled to hear she provided you with friendly and helpful customer service. We truly appreciate your kind words and will make sure to recognize Jacqueline's great work. If you ever need assistance in the future, please feel free to reach out to us.
- The Endurance Team
Reviewed Nov. 11, 2025
We gave Endurance the mileage on our car. Drove it one year no problems. Second year put a claim in for a stupid alternator and they turned it down. They said when we gave them the mileage that it was off a few hundred miles. Mind you we gave photos also after a year and 10000 miles more before we even put a claim in. They said that they had a document stating we falsely gave them the wrong mileage. We asked to see. They said it was not legal to give us a copy. That was the biggest fraud I have seen and they got by with it.
Reviewed Nov. 10, 2025
Bad experience! They only covered a small portion of my only claim, because the part reimbursement was lower than mechanic cost and not comparable labor rates. CXLD after selling with 25000 miles left on the contract. Took them over 2 months and many phone calls to tell me NO refund based upon some internal formula of usage. I also always mailed in payments, if crossed in the mail they would call and demanded immediate payment by cc. Could go on.....
Hi John. We appreciate you taking the time to share your feedback. It's disappointing to hear about your experience with the reimbursement and refund process, along with the payment demands you've encountered. We strive to provide clear and transparent communication in all financial transactions, and we clearly fell short in this instance.
Please know that your concerns about the differential in labor costs and clarifications regarding the refund calculation and payment timing deserve a thorough response. We invite you to contact our team directly via feedback@endurancedirect.com, as we are committed to reviewing your case in detail. Our aim is to understand all contributing factors, offer potential solutions where possible, and continually improve our services.
Thank you once again for bringing these concerns to our attention; we hope to regain your trust.
-The Endurance Team
Reviewed Nov. 10, 2025
Endurance is NOT a warranty company you can rely on. I bought a policy on Oct 4, 2025. Before that, my car only had a starter repair on Sept 24 — nothing related to transmission, clearly stated on my invoice. When my transmission failed later, Lexus dealership confirmed the issue. Endurance initially told me it was covered. After I submitted all proof, they denied my claim, accusing me of a pre-existing condition with NO evidence at all. They take your money, promise coverage, then reject you when it’s time to pay. This is not a warranty — it’s a trap. If you want real coverage, look elsewhere. I would NOT recommend Endurance to anyone.
Reviewed Nov. 10, 2025
Endurance did not approve the replacement of my oil sensor citing the purchase of new tires voided the warranty. The variance of the tire fell within range as stated in their warranty. My Endurance warranty did not expire until 2027. I had to pay for the repairs out of pocket which ran almost $2000. In addition, Endurance also did not send me a prorated refund stating the cost of previous repairs during the warranty period exceeded any refund I may have been eligible to receive. I will be in contact with the AZ Attorney General shortly. Buyer beware.
Reviewed Nov. 9, 2025
An online ad popped up about Endurance Warranty. The rep told me they cover the towing. When she told me that, I was, "This has gotta be the perfect fit for me." I liked her. Her experience and the fact that she went through what I did, and she went from being a customer to employee, convinced me that if it's that great for her, it's gotta be good. She said after I paid my first payment, I'm supposed to get a card in the mail for verification when I go to a dealership. I didn't receive that.
Hi Altron! Thank you for sharing your experience with us! We are thrilled to know that our representative made such a positive impact on your journey with Endurance, utilizing her unique perspective as both a customer and an employee. We apologized for the inconvenience regarding the missing verification card promised during your onboarding. Please contact our team directly via feedback@endurancedirect.com and we will ensure it is mailed to you both physically and electronically immediately. Thank you for joining Endurance!
- The Endurance Team
Reviewed Nov. 8, 2025
Let me start with: when I purchased the contract from James ** I was told that the contract will cover the engine, transmission, air conditioner etc. I was relieved to have something, in case my vehicle had a breakdown. He told me that a contract would be mailed to me. I left it at that. My initial payment was for $171.00. I paid. Payments were going to be $148.97 a month for 30 months for a total of $4469.03. That still wasn't bad. I made my payments monthly. Yet I never received a copy of the contract. I thought all was good! Until my vehicle a Cadillac SRX 2014 started hesitating from a dead stop and would clunk. It didn't do this all the time, so I knew I needed to get it looked at. In the meantime, I was especially stress free knowing I was covered. Little did I know that a storm was brewing.
A week goes by and my A/C stopped blowing cold air. And in Texas, the heat is almost unbearable. So I ended up taking my car to a shop, after notifying Endurance I was taking it in for my air conditioner. They gave me the procedure to have the shop call for authorization before any work is done. I complied. When the shop tried to run the diagnostics, they couldn't because my battery wasn't putting out enough cranking amps. The battery wasn't covered $400. When removing the battery the shop noted that I have an oil leak that is pretty significant. They contacted Endurance, that wasn't covered. When they could run the diagnostics they found several other things NOT covered. Including the A/C. It was the blend doors. Again, NOT covered. The shop asked me "what do they cover"? I provided them with a copy of the 15 page service contract. They apparently called Endurance to try and get some of the things covered. NOT covered.
The warranty for the cars air conditioning had compressor and evaporator coverage. But of course not my problem. If it wasn't for the fact Endurance denied the A/C, Endurance would have authorized the A/C first, and found out later from Endurance, that whatever the auto repair shop submitted for the transmission they would NOT cover anything over $1800. My contract says the yearly limit is $2500. When the shop finally looked into the transmission, they dropped the pan and saw metal shavings and chunks of metal in the pan. They called Endurance and were told that they would have to send an inspector out to verify the shops findings.
Days later after the inspector came and looked at the car, my shop called Endurance only to be told yes it was the transmission but when the shop submitted the invoice to Endurance for the parts and labor, Endurance notified us that they would only cover what the car was worth according to JD Powers. They said they would only pay $1800 for my car to get fixed. NOT covered again. I finally called Endurance and tried to negotiate something, because the shop had already done all this work with diagnostics, removing parts, replacing parts etc. and they need compensation for their hard work. I assumed Endurance would cover the transmission. NOT COVERED.
I finally spoke with a supervisor, who listened and told me, the policies fine print says "if the cost of repairs is more than the value of the vehicle" they would only cover $1800, what they deem is it's value. So they are telling me that my Cadillac wasn't worth the time or money to fix. They never mentioned this when I was purchasing this policy. They just told me all the benefits I could get, for example car rental, towing, key fob replacement. tire repair NOT, all the things I don't need. Then, they would only cover car rental if the car was in the shop for repairs. No, I would have to pay out of pocket first and they would only cover $150. My car was in the shop for a month. I have never been so disgusted with a company in my life. All they want is to get you to make those monthly payments and hope you forget and don't file any authorizations. Never, was I told the car would only be covered to their JD Powers value. This is disgusting.
They never said I would have a limit on anything. They are very deceptive, crooked, money stealing, and have false advertising. They lure you in so they can get you to sign up only to tell you you're NOT covered. I ended up having to pay not only for the transmission, but the labor as well. How much do you think a transmission costs for a 2014 Cadillac? Total cost was $2835.28 for a transmission and labor. They covered only $1800, so I ended up paying a $1235.28. Where are cameras rolling when you need them, Danica Patrick? "Oh Endurance saved me $5000 on my transmission." Endurance in my opinion is the worst......they lure people in by sending bogus letters about their extended warranty and telling innocent citizens they have tried to contact them regarding their warranty, which is false advertising. And of course, senior citizens are the most gullible and trusting people.
Endurance is like a vulture in a tree, waiting for another individual to call in so they can promise they cover all the important thing like engine, a/c's, transmissions, drive train but they don't! They push their benefits no one will use. I would never recommend endurance to anyone. They don't deliver on anything they say they cover. If you get an email or call - run better yet, don't answer, and for goodness sake don't fall for their bullshit. Because they are not worth the money. So don't even try any policies they have to offer---I'm thinking of a class action suit against them.
Also, never once have they reached out to me to try and rectify or satisfy or give me comfort. They deserve every bad review they get ten fold. They have their social media accts, and all their website blocked so no one can leave derogatory or 1 star reviews. Their advertisements to make the hamburger look bigger and juicier in pictures is fraudulent. Endurance needs to protect the people that have the contracts, after all they do pay your salary! Never have I ever run into a situation like this. I expect it from the Chinese and Facebook. Not from Endurance. I only wish I had gotten a copy of all the denials Endurance wouldn't cover. You would think they might cover something? Of course, I can't upload my receipt for my car, because of the way I saved it. Damned computers. But believe you me, this truly happened. The name of the shop that completed the service is ALL TUNE AND LUBE (ATL), in San Antonio TX. So dissatisfied, S.
Reviewed Nov. 7, 2025
Endurance warranty company is one of most horrible company. The customer service is horrible, and they treated me like a piece of 💩💩💩💩... my vehicle was suppose to be covered for break downs. They lied and told me that I drove my vehicle knowing it had damages. They refused to fix my vehicle and was very nasty telling me that. Also blamed me for it as well!!! I would advise anyone not to deal with this company.
Reviewed Nov. 7, 2025
Everything has been great. I've had only one claim, but the process was fast and smooth. Also, all the customer service representatives have been great. So, if you're looking for a good warranty company, then Endurance is the right choice.
Hi Isaac! We’re thrilled to hear about your smooth claims experience and appreciation for our customer service team. Our goal is to make the process as easy as possible, and we're happy to know that our service met your expectations. Thank you for your kind words and for recommending Endurance as a trusted vehicle protection provider. If you ever need assistance, we're here to help!
- The Endurance Team
Reviewed Nov. 6, 2025
I've been with Endurance for 6 months now, great customer service and I like the personal care they give, no issues. I look forward to dealing with Endurance for my two cars I have policies on, this will help me keep my cars for the long run.
Hi Art! Thank you for taking the time to share your positive experiences with us. We’re happy to hear that you've been satisfied with our customer service and personalized care. It's fantastic to know you trust us with your vehicle’s protection, and we're excited to support you in keeping your cars road-ready for the long haul! Please never hesitate to reach out if you need any assistance. We’re here for you.
- The Endurance Team
Reviewed Nov. 6, 2025
The guy I talked to from Endurance was really knowledgeable on what the policy covered and what was not covered, and I was happy with the results. The thing that really sold me on the deal was the deductible. They also had a good insurance policy. They covered 90% of everything on my car and it was only a $100 deductible.
Hi Phillip! Thank you so much for sharing your positive experience with Endurance. It's fantastic to hear that our customer service representative impressed you with their extensive knowledge of coverage details. We're thrilled that the affordable deductible and generous 90% coverage made our protection plan a clear choice to match your needs. Your feedback truly energizes us, as ensuring that customers feel valued and find our plans accommodating is our focus. Warm welcomes to the Endurance family, and we’re always here should you need assistance in the future!
- The Endurance Team
Reviewed Nov. 6, 2025
I've been hearing about Endurance for over 15 years but I got to wait and see. I compared it with others and I decided to go with them for their rating. Everything was perfect and they didn’t hide anything, which made me feel good. I'm a retired military disabled veteran and I need all the breaks I can get. I just started with Endurance and made my first payment on a K5 and a Mercedes. The reps are very understanding and doing an awesome job. I wish other people would take their time and give Endurance a chance to decide on their wallet and their vehicle’s future.
Hi James! Thank you for sharing your experience with us. We’re thrilled to hear that you’ve had a positive start with Endurance and feel secure with our services. We're especially grateful for your service as a retired military disabled veteran, and we're proud to be your choice for vehicle protection for your K5 and Mercedes. We appreciate your recommendation and look forward to serving you in the future. Should you need any assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Nov. 6, 2025
I did a search online and typed in best warranty companies. Endurance Warranty came up first, so that's where I went. The customer service was very informative and the rep was courteous. Everything was okay.
Hi Ronald! Thank you for sharing your positive experience! We're happy to hear that our customer service team made your sign-up process smooth and that the service met your expectations as reliable and efficient. We're here to assist anytime you need further support.
- The Endurance Team
Reviewed Nov. 6, 2025
I saw Endurance Warranty's ad online. They appear to have reasonable rates for the coverage. And based on the reputation, they appeared to be good. They wouldn't stiff you. They pay claims if you have any issues. Signing up with them was easy. Also, the cost seemed reasonable. It's not the cheapest, but it's also not the most expensive.
Hi Peter! Thank you for sharing your positive experience with us! We're happy to hear that you found our rates and reputation appealing, along with a straightforward sign-up process. It's great to hope that when your policy is in effect, it meets your expectations across the board. We’re committed to reliability and are glad that our commitment is valued by informed customers like you. Should you have any questions or need assistance, please don’t hesitate to reach out. We appreciate your trust in Endurance and look forward to serving you in the future.
- The Endurance Team
Reviewed Nov. 6, 2025
Endurance Warranty's rep did very well. He was very professional and knew everything that I needed to know. He knew the product. He told me all that was included in it, which includes some roadside assistance. He also told me I had to wait 30 days before the policy could be used. After that, we didn't have any issues. He just said it was approved.
Hi Jerome! Thank you for writing such a positive review! We're thrilled to hear about your seamless sign-up experience and appreciate your kind words about our team’s professionalism and product knowledge. We're glad the details of the coverage were helpful, and appreciate your insight about the rental car information—which our team is always happy to clarify. If there is any way we can enhance your experience further, please don't hesitate to let us know what we could do to earn that fifth star.
Thank you for recommending us, and we look forward to providing you with continued support.
- The Endurance Team
Reviewed Nov. 6, 2025
What stood out with Endurance is they said that when anything happens to my truck, they'll fix it. When I was signing up, the representative I worked with was cool. I recommend the company.
Hi Rafael! Thank you for sharing your experience! We're thrilled to hear that our representative was able to assist you smoothly and give you confidence in your coverage. Knowing that the coverage offers the peace of mind you're looking for is great. We appreciate your recommendation and look forward to being there for you whenever you need us!
- The Endurance Team
Reviewed Nov. 6, 2025
I wanted to make sure that we can cut out any headaches we might have with the vehicles. Even though I haven't had any problems, I wanna feel secure knowing Endurance Warranty got my back. I went and got a quote from the dealership, which is a third party. I decided to look up online and Endurance was number one ranked. So I figured I would give them a call. They explained everything well. It was easy and very easy to understand. They answered any questions me or my wife might have had and we decided it was the one for us. I was very satisfied.
Hi Francis! We are thrilled to hear about the peace of mind our coverage brings as you and your wife embark on future travels! Thank you for highlighting your seamless sign-up experience and for choosing to trust Endurance. We strive to make our processes straightforward and are pleased that our service met your expectations. We appreciate your recommendation and value the opportunity to serve you. If you need further assistance or have any more questions, please feel free to reach out. Safe travels!
- The Endurance Team
Reviewed Nov. 6, 2025
We had Endurance Warranty when we bought our car. It's an older SUV. I haven't had any experience with them. But so far, their customer service has been very good.
Hi Vicki! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found the sign-up process with Endurance straightforward and satisfactory. Your insights on the coverage for your SUV and the related costs are incredibly valuable. We're glad our service hasn't let you down thus far, even though your interactions have been somewhat limited.
Your positive feedback regarding the beginning of your journey with us is much appreciated. Should you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to ensure every step of the way continues to meet your expectations.
- The Endurance Team
Reviewed Nov. 6, 2025
I've had an extended warranty before and decided to try Endurance. The rep during signup was very good in the way he talked to me. He was polite and professional, and he explained everything. He told me it would be 30 days or 10,000 miles before the policy went into effect and he explained everything that was covered on the policy.
Hi Mary Ann! Thank you for sharing your initial experience with Endurance. We're happy to hear that the signup process was excellent and that our representative provided comprehensive and professional service. Your satisfaction with the experience means a lot to us, and we're always here to assist you whenever you have questions or need to use your coverage. We look forward to continuing to support you and ensuring a positive experience with Endurance!
- The Endurance Team
Reviewed Nov. 5, 2025
I don't trust cars after their warranty ends. I know from experience that they tend to break down after, so I wanted to make sure I had an extended warranty. I looked at five companies and went with Endurance due to the overall reviews on the net and the person on the phone that I talked to in Endurance. He was very informative, patient, knowledgeable about what he was talking about, and weighed the pros and the cons.
My signup experience was good, and the program began 30 days after I signed up. It's for another 60,000 miles or four years, and I got one year of the Elite club as well as all of those perks that came with it. There are a bunch of different things, including roadside assistance, rental car reimbursement, etc. All in all, signup was easy and I had, so far, good customer service.
Hi Brian! Thank you for sharing your positive experience with us! It's great to hear that our representative was able to help you understand the benefits and specifics of Endurance. We are thrilled you found the extra perks of coverage like the Elite Club membership and roadside assistance beneficial. We appreciate your confidence in recommending Endurance to others considering vehicle protection. If you have more questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed Nov. 5, 2025
It's very easy to file a claim with Endurance and they have a quick response time. We used it twice already and the process was quick. All we had to pay was 100. However, we haven't received our booklet yet, so I need to call them today.
Hi Tonya! Thank you for taking the time to share your positive experiences with Endurance! It brings us great joy to know that the claims process has been smooth and satisfactory for you. Should you need further assistance with receiving your contract documentation or have any questions, please know that our team is always here to help via feedback@endurancedirect.com or by phone. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed Nov. 5, 2025
My father was recommended to Endurance Warranty by his friend. So, he decided to inform me to also try it. I have just signed up. I went to the website to learn more about it. And somebody called me and I did it on the phone. It was very easy. The reps explained what the warranty will cover, like the benefits and the different options available.
Hi Margaret! Thank you for your positive review! We're happy that you had a seamless and satisfying experience during your sign-up process with us. Our team strives to provide exceptional service, and your feedback assures us that we are doing just that. Should you have any questions or need further assistance as you continue to explore your coverage, please feel free to reach out to us anytime. We're here to support you and your vehicle in any way we can!
- The Endurance Team
Reviewed Nov. 5, 2025
I looked up the best-rated warranty companies out there, and Endurance came up as number one with all my research. So, I went with them. I dealt with a great gentleman. He wasn't pushy. He was very knowledgeable and I didn't feel like I was rushed. He explained the deductible, what was covered, the mileage, and when it would be up. I was told that the coverage includes a rental car, towing and roadside assistance. Also, they waived their application fee, which was really nice. It ended up costing $119 to sign up. You have to wait 30 days before you can put any claims in if anything happens, but what I understand is that the coverage started. It is impressive that they could fix a couple of problems for the same deductible amount, which is $100. Another thing, too, is my mechanic works with them. I wanted to make sure he was in network.
Hi Nicole! Thank you for sharing your experience and providing a positive review! We’re happy to hear that our representative was able to provide exceptional service in detailing the comprehensive coverage options, from rental cars to roadside assistance. Peace of mind knowing your car is covered is something we strive to bring to all our customers. Our promise of coverage flexibility, like honoring your preferred mechanic and simplifying deductible costs, is just a part of how we aim to deliver excellent service. We look forward to continuing to serve your vehicle protection needs with the same dedication.
- The Endurance Team
Reviewed Nov. 5, 2025
I purchased a 2022 vehicle for myself, which has about 3,000 miles left on its three-year, 36,000 mile warranty. I'm a disabled veteran, and I figured it was a good idea to sign up in case I have problems. There were two companies that were advertising heavy, and one was Endurance. They seemed to give me the better price and the better choices. They were also the easiest to deal with. I signed up online and that was an easy process as well.
Hi Stuart! We are thrilled to hear that your sign-up experience was so seamless and that you found our process straightforward and convenient. We're also glad that you feel confident about choosing Endurance based on our pricing and coverage options. Thank you for sharing your experience, and if there's anything more we can do for you in the future, please don't hesitate to let us know.
- The Endurance Team
Reviewed Nov. 5, 2025
Endurance Warranty's rep was wonderful. We're both military, so we talked about our military days. We connected that way. I felt very relaxed talking to her. I liked their price and coverage. The rep said it's 128 a month. She moved me up a tier and added towing. There were a couple of little things that were in there for a year. That was a plus. She didn't have to do that, but that was nice of her.
Hi Reese! We are thrilled to hear about your positive experience with our customer service team at Endurance. It's great that you felt a personal connection through the shared background with our representative. We're glad she could add valuable upgrades to your plan at no extra cost, enhancing the policy's benefits for you. Thank you for recommending us, and we look forward to continuing to serve your auto protection needs!
- The Endurance Team
Reviewed Nov. 5, 2025
Based upon the three composites I did for three different vehicle warranty programs, Endurance seemed to be the best one. They gave me a $100 deductible. With one competitor, if I had $1000 that they had to repair in my car for the first year, I would have to pay 300, and they would pay 700. With the other competitor, their deductible went up to $250 because the labor costs were going so high. So, I told them, "Forget it."
I went with Endurance and it was easy to sign up. However, I was bothered that the policy wasn't going to be a two-year pay in month-by-month. It was going to be 30 months. Another thing, too, was I had to be with them a month, which I think I am not quite with them yet, and that I had to put 1000 miles on my car before I was a full-fledged member and put a claim in. In two or three months, I'm sure I can get the 1000 miles on my car. All in all, I was very satisfied with Endurance. The customer service was very good and the coverage is better than satisfactory. I would tell anybody that they should at least look at the competition and decide for themselves which one suits them the best.
Hi Patricia! Thank you for sharing your detailed experience with us. We're glad to hear that you had a positive sign-up process with Endurance and found the straightforward approach beneficial. We understand your concerns about the 30-month payment plan and the eligibility requirements for claims and appreciate your candid feedback on these points.
Vehicle protection plans are meant to cater to varied needs, which is why it’s advised to evaluate options like you did. We are thrilled to hear you're recommending Endurance to others despite these areas. If there’s anything further we can assist you with or clarify, we’re here to help.
Thank you once more for your valuable insights and for choosing Endurance.
- The Endurance Team
Reviewed Nov. 5, 2025
I have a coworker who got Endurance, and I asked, “Are they legit?” She said, “Yeah,” I said, “Okay. Cool.” Because I didn't wanna get scammed. There are lots of folks out there saying they’re somebody but they're not. I signed up with Endurance online. I got a call shortly afterwards. I was on the interstate when they called me. I did it on a Saturday, and Monday I got a phone call. It worked out good.
Hi John! Thank you for sharing your impressive experience with Endurance! We're thrilled to hear that everything from signing up online to receiving a confirmation call was seamless and that you felt well-cared-for by our customer service team. We strive to ensure processes are smooth and straightforward, so knowing your interaction was both easy and reliable means a lot to us. Should you have any questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help!
-Endurance
Reviewed Nov. 5, 2025
Endurance Warranty's customer service was good. I understood the policy because we already had a policy set up on another vehicle. I'm okay with what I see. I haven't had to use it, so that's a good thing.
Hi Scott! Thank you for taking the time to share your positive experience making your protection plan choice through Endurance, and aligning it exactly how you confirmed. We're thrilled to hear that our customer service met your expectations. Your confidence in what we offer means a lot to us, even before utilizing the coverage benefits. If you need any assistance in the future, we're here to help. We appreciate your recommendation and look forward to providing support whenever necessary!
- The Endurance Team
Reviewed Nov. 5, 2025
The signup Endurance was easy. I called in and talked to a lady who was quite helpful. She was good. She offered me a bit of something, and I got a military discount too. The lady sent me the paperwork and I never dug into it, but everything was good. The fee could be better though.
Hi Vernon! Thank you for sharing your positive experience! We're happy to hear that the sign-up process was straightforward and personal through our call-in option. It's great to know our representative was helpful in addressing your questions and meeting your needs. We are glad you took advantage of the military discount, and appreciate your feedback regarding pricing. Your confidence in our coverage offerings is invaluable, and your recommendation means a lot to us. Should you need any assistance in the future or decide to delve into the paperwork, please do let us know. We're here to serve you.
- The Endurance Team
Reviewed Nov. 5, 2025
The sign up process at Endurance was smooth. The rep got me signed up right away. She was very professional and knew what she was talking about. If others should be worried about their car breaking down, they need to get Endurance. Because if they don't, then they’re gonna be out of pocket several thousand dollars if it should be a transmission or a motor or electronic component that cost a lot.
Hi Thomas! Thank you for sharing your positive experience! We're thrilled to hear that the advertisement caught your attention and that the sign-up process was smooth and professional. We're committed to providing peace of mind for essential vehicle coverage, and it's great to know you're already finding reassurance with your plan. We appreciate your recommendation to your friends and family. Helpful questions or support can be directed our way any time. We look forward to continuing to serve you.
- The Endurance Team
Reviewed Nov. 5, 2025
The vehicle has 80,000+ on it. It's in good shape. I bought it brand new in ’11. But if something happened, I got the coverage, and that's a peace of mind. My son had looked up Endurance Warranty and said that he thought it was a reliable company. He told me to give it a shot and see. It was a simplistic signup process. I spoke with them, filled out one of their forms, and I was on my road. I got all the information and as soon as I signed up, I had the policy number on my Internet within 15 minutes. There was no hassle. Also, their price was good for the coverage.
Hi Joe! Thank you for sharing your positive experience with Endurance! We are glad to hear that the price and positive feedback led to your decision and that the enrollment process was smooth. It's truly fulfilling to know that we can provide peace of mind during important trips. Please don't hesitate to reach out if you ever have any questions. Wishing you and your wife safe travels and continuous reliability from your vehicle.
- The Endurance Team
Reviewed Nov. 5, 2025
I got a pamphlet in the mail about Endurance and then, I asked other people about it and they all said it was good. I called Endurance and got the full-service warranty. Signing up was easy and I don’t mind paying $157 a month for it. I haven’t received anything though since I signed up and I was wondering if I was gonna get a booklet.
Hi Karen! Thank you for your detailed feedback and kind words! We're thrilled to learn that your experience with our sign-up process and customer service was smooth and satisfying. Your confidence in proceeding with our service, even without comparing other providers, truly means a lot to us. As for your welcome packet, it is likely on its way, and we thank you for your patience. If you have any further questions in the meantime, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 5, 2025
I signed up with Endurance Auto Warranty, and the customer service representative that helped me was good.
Hi Gregory! Thank you for sharing your positive experience with us. We're thrilled to hear that the multiple communications resonated with you and that your sign-up process was smooth. If there's anything more we can do to enhance your experience, please feel free to let us know. We appreciate having you with Endurance and look forward to serving you even further.
- The Endurance Team
Reviewed Nov. 5, 2025
The signup part wasn't complicated. However, it wasn't informative enough for me. Endurance Warranty didn't run down what parts of the car were covered or not. I went along with it because they said a first-time caller gets a discount, and that made my payment 129.03. The reps told me what they had to offer and that the offer they made was a first-time caller, which would be more if I didn't take advantage of what they presented on that day. I assumed that everything would be covered in the plan.
Another warranty company had been calling because I called them first and they took the payment all the way down to $49 or $59 a month. They had the same coverages with Endurance. But every time this other company made an offer and I didn't agree to it, they lowered the price even more, which told me that they were overcharging. I didn't get that sense from Endurance's rep. Endurance probably overcharged me as well, but they didn't go to the reduction mode when I didn't sign up right away. I asked them the best that they could do. The young lady said it would be 129.03. Maybe I should have pressed a bit harder and said I'll go back with CarShield because they had reduced the price so much for me. However, I'm thinking about canceling because I've talked to a few people and most of them are dissatisfied with the program.
Hi Eric! Thank you for sharing your feedback with us. We appreciate you bringing your concerns to our attention, as providing clear and detailed information during the signup and consultation process is very important to us. We're sorry to hear that the explanation regarding our full coverage options was not satisfactory, though we're glad to know the pamphlet helped clarify some coverage details. If there’s anything more we can do to ensure you’re informed and comfortable with your policy, please reach out to our team directly via feedback@endurancedirect.com. Your satisfaction is a priority, and we're here to help address any areas of confusion or rates comparison concerns.
Thank you again for choosing Endurance and for explaining your preference guidelines with us.
-The Endurance Team
Reviewed Nov. 5, 2025
Endurance Warranty is easy to deal with. The rep was very knowledgeable. I liked the coverage and terms I could get. And they were willing to work on the price and payment options. It was a less expensive option than going through the dealer for an extended warranty. I haven't had a claim yet. We'll see how it goes.
Hi Patrick! We’re thrilled to hear about your positive experience with Endurance, particularly our competitive pricing and knowledgeable customer service. It's great to know that our coverage terms stood out for you during the comparison process. If you ever have questions in the future or need assistance with your protection plan, please feel free to reach out. Thank you for your recommendation—it's truly valued.
- The Endurance Team
Reviewed Nov. 5, 2025
I called a couple of companies and Endurance was the one for me. I liked that I could get some good numbers with them and they have good coverage. Their sign up process was good and the rep that helped me out was great. I'm approved for four years. Having Endurance, I can make sure my car is taken care of.
Hi Ignatius! Thank you for sharing your experience! We're thrilled to hear you found our coverage options attractive and had a positive sign-up process. It's rewarding to learn that our representative met your expectations, providing clear and helpful communication. We're glad to be your choice and look forward to providing coverage for the duration specified. If you have any further questions or need assistance with your plan's specifics, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed Nov. 5, 2025
I had an auto warranty with Endurance before, and it had expired. I'm planning to keep the vehicle, and it's starting to get more miles on it. Endurance offered me a good deal, so I took it. Signing up was quick and easy. I applied online and the representative called me shortly after that. He was awesome. He gave me what he could. And when I signed up, I got what he told me I would get.
Hi Ned! We're thrilled to hear about your positive experience with Endurance! It's great to know that the sign-up process was quick and seamless for you and that our representative could meet your expectations by providing clear communication and delivering on our promises. Repeat customers like you remind us of our commitment to providing quality service. If any further questions or needs arise, please don't hesitate to reach out to us. Thank you for your confidence in choosing Endurance once again!
- The Endurance Team
Reviewed Nov. 5, 2025
We can’t afford a new car, and this one doesn’t have a warranty. Being in our 80s and on a fixed income, we needed some protection in case something went wrong. We saw Endurance on TV and when I called them, the representative was great. He explained everything in detail and went over it a couple of times.
Hi Linda! Thank you for taking the time to share your experience with the Endurance representative. We're pleased to hear that you found their explanations detailed and clear. Should you have any more questions or need further assistance, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Nov. 5, 2025
I bought Endurance for my car. Their customer service representative was a very nice person. He seemed as professional as any of us would want him to be.
Hi Lonnie. Thank you so much for taking the time to share your positive experience with our customer service team. We truly value hearing about how professional and satisfying the setup process has been for you! If you need any assistance or have questions in the future, please don't hesitate to reach out. We’re dedicated to making your experience with us exceptional all the way. Welcome to Endurance!
- The Endurance Team
Reviewed Nov. 5, 2025
The make, model, and engine size of my recently purchased used vehicle led me to consider getting an auto warranty. Endurance didn't have any problems considering my vehicle, and I liked the payment and coverage they offered. The other companies I looked into were not flexible. When I signed up with Endurance I chatted with a young lady for almost 45 minutes, going over six different possibilities and options. Endurance seemed to have an idea of exactly what I needed and what I could use, and presented them to me. It didn't sound like she was working from a script. She sounded just in real time ad it gave me the confidence that what I was getting from them was not a bad deal.
Everything was great and handled well. She even was able to tell me what was the most common issues that Endurance had claims for on my vehicle. I was worried about the engine blowing up because it's got the big 7.3, and I know Ford has terrific horror stories when they first came out 2019. But she said they had hardly any claims on the motor, so that was reassuring. For the price, the warranty is worth having just in case I'm the exception if the motor does go. But if it doesn't go, at least I’ve got that assurance that it's covered by Endurance. At this point, I have full confidence in the Endurance coverage, though I hope I never have to use it.
The other part that was great was when the rep explained that you had the option of having only 26 to 28 payments. The policy would be paid off, but you'd still be covered for 48 months. So that was a great option, too. Instead of paying a monthly payment throughout the entire term of the policy, they set it up so that you could pay it off in the 26 to 28 months.
Hi Tim! Thank you so much for sharing your experience with Endurance! It's great to hear that our range of flexible plans meets your vehicle's specific requirements and that our representative took the time to discuss the best options for you. Knowing you felt reassured and well-informed throughout the process is rewarding to us. Offering an appealing payment plan that provides coverage peace of mind is equally important, and we're glad it suits your needs. We'll ensure that our team knows they've made a positive impact. Should you need any further assistance down the road, please do not hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Nov. 5, 2025
The Endurance rep was very up-front and told me everything that I needed to know about the policy. I had a bad experience with another company, so I was interested in changing. I signed up for full coverage with Endurance over the phone, and I had a good experience with them. They'd probably be a good company to go with.
Hi Judith! Thank you for sharing your positive experience with Endurance! It’s great to hear that the sign-up process was smooth and that our team member provided honest and insightful service. We’re happy you chose full coverage with us. Should you have any further questions or need assistance, please feel free to reach out. We truly appreciate your recommendation.
- The Endurance Team
Reviewed Nov. 5, 2025
My brother told me about Endurance and the representative did a good job in explaining everything to me. I was surprised at all the things that they covered.
Hi Johnnie! Thank you for taking the time to share your positive experience with Endurance. We truly appreciate your kind feedback and are thrilled that our customer service team impressed you with their professionalism and clarity in explaining the terms. It's great to know the extensive coverage we offer was a pleasant surprise for you. We're grateful to have opportunities to provide the protection you're seeking. Welcome aboard, and please don't hesitate to reach out if you have any questions or need further assistance. We're here anytime!
- The Endurance Team
Reviewed Nov. 5, 2025
We have a 2021 Toyota Highlander covered with Endurance. During the sign up, their representative explained things and I could understand what he was talking about. I was pleased with his mannerism. We hadn't made our first payment yet. The monthly installment was not bad at all compared to what I was thinking it was gonna be.
Hi Eloise! Thank you for sharing your positive feedback with us. We're thrilled to hear that our representative was able to explain the coverage options clearly and that you found the pricing satisfactory. It's great to know that you and your husband feel reassured about traveling with the added peace of mind our coverage provides for your Toyota Highlander. If you have any questions or need more information as you begin your coverage, please feel free to reach out to us at any time. Safe travels!
- The Endurance Team
Reviewed Nov. 5, 2025
I own a 2006 Infiniti G-35 Sport Coupe with a man. trans. I've owned it since new and has 123000 mi. which comes to under 6500 miles a YEAR. I've always changed the oil every 1500mi. My coverage at $237.00 a mo. Did'nt even cover a pwr wind. mtr. Needed a Alternator and only cover w/ junk parts. For a $7,800.00 plan & doesn't cover the basics. STAY AWAY, GO ELSEWHERE. I'M BEING DEAD HONEST. You have to BEG for a Booklet with info. contract # etc.
Hi Gino. Thank you for sharing your thoughts with us. We're genuinely sorry to hear about the dissatisfaction you've experienced with your coverage plan. It's disheartening to learn about the challenges you've faced with parts not being covered as expected, such as the power window motor and alternator, as well as the delays you've experienced in receiving detailed policy information.
Ensuring that our customers have clear and comprehensive information from the start is essential to us. We'd like to investigate these issues and ensure they are addressed, striving to prevent similar situations for other valued customers. Please reach out to our team directly via feedback@endurancedirect.com so we can understand more about your specific problem and work toward an agreeable solution together. Your feedback is vitally important, guiding us in improving our services and customer support.
-The Endurance Team
Reviewed Nov. 5, 2025
I was driving my 2017 Honda HRV when several warning indicators came on simultaneously. I took it directly to my dealer, who diagnosed it as a weak battery. They replaced it under the battery warranty, which cleared the problem, but, about a week later, the same problem recurred. I returned it to the dealer for additional diagnostics, which led to replacing the VSA modulator and a brake flush. Endurance paid $2245 for parts and labor. Easy claim process through the dealer. I strongly recommend Endurance.
Hi William! Thank you for sharing your experience. We're glad to hear that your claim process with Endurance was smooth and that you're satisfied with the services provided. It’s fantastic to know that everything was handled directly through your dealer without any issues, especially when requiring substantial repairs. Your recommendation means a lot to us, and we're committed to continuing supporting you and offering reliable vehicle protection. If you need further assistance, please don't hesitate to get in touch. We appreciate your trust in Endurance!
- The Endurance Team
Reviewed Nov. 5, 2025
My credit union uses Endurance Warranty. Their rep went above and beyond. He explained how you get a multi-vehicle discount. There was a special going. He got me all the perks. It fit everything.
Hi Thomas! We are thrilled to hear about your positive experience with our team. Making sure our customers are well-informed and comfortable with their decisions is a top priority for us. It's great to know that the sign-up process and policy features met your needs so well. Please do not hesitate to reach out if more questions arise or if you need further assistance. We're here to help!
- The Endurance Team
Reviewed Nov. 5, 2025
I’ll rate my experience with Endurance a solid 4 out of 5 stars. The customer service was commendable. But the price could be better.
Hi William! Thank you for taking the time to leave us your feedback. We're happy to hear that your initial experience with our representative made you feel secure and in good hands. We're pleased to hear you found our customer service commendable, although we acknowledge your comments regarding our pricing. We're continuously working on making our service as cost-effective as it is efficient. If there’s anything we can do to further enhance your experience, we would love your input. Thank you for choosing us, and we hope to make your full Endurance experience a 5-star one.
Thank you,The Endurance Team
Reviewed Nov. 5, 2025
Signing up with Endurance was really good. I decided I wasn't gonna keep the policy. I got a call back and got another discount, so then I decided to stay with it.
Hi Darrell! Thank you so much for sharing your positive experience with Endurance! We're thrilled that our team's dedication, as demonstrated at the Daytona 500, helped sway your decision positively and that our continued support convinced you to stay. We genuinely appreciate your recommendation and are here for any questions or assistance you might need.
- The Endurance Team
Reviewed Nov. 5, 2025
I saw Endurance on a commercial and my co-worker here at the hospital recommended it. I had that spirit feeling, "I better get one," especially being a single father, so I had to get one and when I signed up, the representative was really good. He explained everything and made it clear for me to understand. Everything went well.
Hi Eugene! Thank you for sharing your positive experience! We're thrilled to hear that the sign-up process was smooth and that our agent was able to provide you with clear and thorough explanations. We pride ourselves on providing excellent customer service, and feedback like yours is both encouraging and rewarding. Should you need assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Nov. 5, 2025
I have two vehicles over 100,000 miles that don't have warranties on them. I looked Endurance up online. They seem to have the best price and the best coverage, and it seems like they give you bigger bang for your buck. The signup was good. The guy was great. He worked with me, and even with me going in and out of appointments, he called me back. I took his call. He went above and beyond of what he needed to do.
Hi Troy! Your incredible feedback about our team truly brightens our day. We’re happy to hear that you found both the value and service in our protection plan exceeded your expectations. Your experience of staying supported and connected during busy moments reflects our dedication to going above and beyond for valued customers like you. If there’s anything further we can assist you with, please don’t hesitate to reach out!
- The Endurance Team
Reviewed Nov. 5, 2025
I put in a request for information online. A rep from Endurance called me and sold me a policy. He said I didn't need a commercial policy because I told him that the policy will be for my work truck. I am a sole proprietor, and I use this truck for work. He told me if it was registered to me then I wouldn't need a commercial policy. After I signed up, I did some research and I thought about it. I don't wanna have a claim get denied in the future because I have a business name on the side of my truck. So, I called back to talk to somebody. I was connected with a manager. She told me that I did indeed need a commercial policy. She helped me cancel the original policy that I had and get a commercial policy. She was very helpful. I can't say enough good things about her. I was happy with the overall experience.
Hi Kacey! Thank you for sharing your experience with us. It's great to hear that our team was able to swiftly assist you in finding the right plan for your needs. We pride ourselves on providing expert and efficient customer service, and it's heartening to know that you'll recommend us to others based on your positive experience. We look forward to serving you well into the future!
- The Endurance Team
Reviewed Nov. 5, 2025
Endurance Warranty's product is better than anything I've read. The person spoke with me and who informed me about the program before I signed up was informative. It was a very nice conversation. He answered all my questions.
Hi Marie! Thank you so much for taking the time to share your positive feedback about your experience with Endurance. We are happy to hear that our product offerings stood out and that your initial interaction with our representative exceeded your expectations. It's great to know we were able to make the sign-up process seamless and informative for you.
We appreciate your high recommendations and hope to continue delivering exceptional service in the future. If you have any further questions or need assistance, please feel free to contact us anytime.
- The Endurance Team
Reviewed Nov. 5, 2025
I just got Endurance Warranty so I don't know exactly how things will pan out. But if I take my car to the dealership that I used to go to, and we had a problem, I'm gonna have a problem. I told Endurance's rep that everything's a hustle, and she tried to explain that it's not. “We're a certified LLC. We're not a third party.” That's fine, but it still is, and it's a hustle that I decided to take part in because I need it. I pay for it yet I might not use it. However, she explained that I will pay roughly $4000 and the coverages are up to $10,000. Once I exceed the $10,000, I have to renew the policy. That's not bad because she said it was a $10,000 or the actual amount of years that the car is covered. But she said there's no lapse. Once I use the 10,000, if I have to use it for that, anything pertaining to the car that's covered, I have to renew that policy again. I said, ‘I don’t know.”
She was cordial and tried to make it feel like we knew each other, but that's a sales person trying to get a sale. I'm not one to get sold. It's whether or not I want it. If I don't want it, there isn't anything you can say. I got it because I wanna have some coverages on my car where I don't have to come out of pocket. So, if it's $3,000, all I pay is $100. That is if I need it. If I don't need it, it was not money wasted. I was covered.
Hi Richard! Thank you for sharing your experience with Endurance. We’re glad to hear that you found comfort in your coverage and appreciated the straightforward service. It's great that you found our communication courteous despite it being sales-focused. We understand that peace of mind when it comes to unforeseeable vehicle expenses is crucial, and we're pleased to provide you with that reassurance at an agreeable cost. Should you need any assistance in the future or have questions about your coverage, please don't hesitate to reach out. Your satisfaction is our priority.
- The Endurance Team
Reviewed Nov. 5, 2025
If you want to go out and buy a car that doesn't have a warranty on it, as long as your engine light is not on and your mileage is low on it, Endurance is the place to go for an extended warranty. I saw them being advertised on Facebook and TV. A friend also told me about them. When I called them, they went over everything with me, which drew my interest. The rep who signed me up was very nice and I didn't experience people just trying to rush through things and have you buy something without clarifying what they're selling. I went through that with timeshare and I had a bad experience. I am impressed with what my Endurance policy covers and the cost of it. It's very expensive to work on vehicles and with this package, it could be a big help if you happen to have some problems with your vehicle.
So far, things worked the way they were explained to me, and I got a great package. Endurance has the roadside assistance to help you if you have a flat tire. They would also pay up to $150 for a tire. If you had a windshield broken or damaged, they'd replace it. And you can bring your car to whatever shop you decide to send it to, as long as it's a certified mechanic. They're going to send me a package showing what the contract covers and what it doesn't cover within the next 24 to 48 hours. Other than that, I have to pay for my warranty for three years and on the last two months, I don't have to pay anything towards it. Aside from the monthly payments, I have a $100 deductible.
Hi Thomas! Thank you for your amazing review and for highlighting your positive experience with our customer service. We're truly happy to hear that our representative could provide the clarity and thoroughness you were seeking. It's great that you found the sign-up process seamless and the coverage options, along with our affordable pricing, to your liking. We strive to include valuable benefits like roadside assistance, and we're thankful you recognize that. You can expect a detailed package with all the coverage information posted to arrive shortly, but if it does not, please contact us via feedback@endurancedirect.com and we will ensure it gets mailed to you promptly. Welcome to the Endurance family, and if there's anything else we can assist you with, we're just a call away!
- The Endurance Team
Reviewed Nov. 5, 2025
I've seen Endurance Warranty's ads on TV. Their rep was nice and easy to talk to.
Hi Marlene! We are thrilled to hear that you had such a seamless experience while signing up for a protection plan with us at Endurance. It's fantastic that our customer service representative made the process more enjoyable and straightforward for you. Thank you for taking the time to share your positive experience. We're always here if you need anything in the future!
- The Endurance Team
Reviewed Nov. 4, 2025
When I took my Yukon XL to the repair shop, I was advised that I needed to replace my transmission. I informed the mechanic that I had coverage under Endurance and they responded that they were a good company for coverage. The Mechanic filed my claim and within a week my Yukon XL was back on the road. Thanks Endurance you are the Best!!!
Hi Noel! Thank you so much for your thoughtful review and for highlighting your positive experience with Endurance! We are thrilled to hear that your claim process was smooth and your Yukon XL is back on the road. Providing prompt and efficient service is our goal, and it’s great to receive such feedback. If you have any more feedback or questions in the future, please feel free to reach out. Safe travels!
- The Endurance Team
Reviewed Nov. 4, 2025
My husband is with Endurance Warranty. I haven't used them yet as far as having anything done on my vehicle. But the customer service was great. Their rep was very friendly. He helped out a lot, and answered all my questions. All was good then.
Hi Renee! Thank you for your glowing review. We’re thrilled to hear about your positive experience with our customer service team. Your recommendation means a lot to us, and we’re grateful to have you as a supporter of Endurance. If there’s anything else you need or would like to know, please do not hesitate to reach out. We’re always here to help!
- The Endurance Team
Reviewed Nov. 3, 2025
This has been the most disappointing customer service experience I have ever encountered. When purchasing the warranty, the staff seemed very helpful and polite. However, as soon as assistance is required, their attitude completely changes. The account manager, Roberto **, has been particularly unhelpful, displaying rudeness and refusing to properly listen to concerns. I will ensure to inform others about my negative experience and strongly recommend exploring other companies that provide better service.
Reviewed Nov. 3, 2025
They suck. I got a policy on 30 Oct 2025, canceled on 31 Oct 2025, and they will not refund my 29.00 because it's non refundable! One day activation and they keep my money. I will not recommend to anybody.
Hi Todd. We appreciate your feedback and are truly sorry for the disappointment caused by this experience. Our goal is always to provide clear policy terms and flexible customer support. The $29 activation fee is non-refundable and is standard across all Endurance protection plans.
Please reach out to our team directly via feedback@endurancedirect.com if you believe there’s additional information or documentation to review further regarding your situation. Our aim is to address these issues promptly and discuss any possible next steps that might enhance your experience and support your needs further.
-The Endurance Team
Reviewed Nov. 3, 2025
I renewed my contract with Endurance on my 2011 F250 6,7 diesel with both the diesel, 4x4, and turbo surcharges. All Enduance contracts, including renewals have a 30 day or 1000 mile grace period. My contract date is June 21, 2024 - my claim was September 16, 2025 - 15 months and 20,537 miles into the contract. I maintain my vehicle to the highest degree by using FORD service and OEM parts exclusively for my services and repairs. My partner is a mechanic and I was in the Army for 30 years and conduct all preventative maintenance on wearable parts. My Endurance contract requires a Duty to Maintain for which I exceed. Sadly, as any truck owners knows, mechanical breakdowns occur regardless of maintenance - This is EXACTLY why I purchased a contract and believe the Danika promise that they would be there when I needed them.
My engine idle and power dropped in the way home from Kansas City to New York. I take one long trip a year and ALWAYS (verified service records) have oil changes done before and after this trip. My Ford dealer uses the 10W-30 oil as recommended. I do NOT tow except maybe once a year if that and live in Orange County, NY. Upon return home, I immediately took my truck in for services and diagnostics for the terrible idle and loss of power. I have a valve and cylinder failure which is so bad, the lower block and turbo need to be replaced. My Ford service advisor called Endurance for pre-authorization. Endurance had an local adjuster check the vehicle and take pictures. Weeks went by.
The "behind the scenes" adjuster, which I am NOT allowed to speak to DENIED my claim based on a failure to maintain the vehicle. We sent in documentation of ALL services. Endurance then said "not good enough". They require paid receipts...WE sent the paid receipts in. Denied. WE escalated to a "resolution specialist" and was asked for even more service records, including records OUTSIDE the period of the contract (which is illegal) but we sent them in good faith to prove the maintenance history for the vehicle from 2011 to 2025. They focused on a single service record before the period of the contract in 2023 when my partner and I did the oil change. He purchased the Motorcraft filter and Rotella T4 10w-30 oil through his dealership and I recorded the service in my log book as I have for 14 years.
At one point, the Endurance adjuster claimed that FORD had put the wrong oil grade in my truck. They even tried to claim my home required SEVERE driving maintenance which FORD did not maintain. They even tried to argue the service interval was wrong. Endurance claimed my FORD service center (the manufacturer) was wrong and disregarded the FORD owners manual guidance for mileage and use of the on board Oil LIFE MONITORING SYSTEM. We now have an attorney, who reviewed the contract and my service records...We sent a demand letter which was ignored. My attorney had a recorded conversation with the resolution specialist who after reviewing the letter and records stated that he had enough to take the claim to his "team" for approval and would contact us.
Once again, no contact. No communication - just the broken promise and breach of contract. Everything about this company is a fraud. Endurance is a shameful combo of lies and deceit. I have paid all of my contract payments to date...I have maintained my vehicle, and even provided more history than required. Endurance has continuously acted with malicious intent with its tactics of deny, delay, fabricate requests for information. Enduance is scamming and denying my verifiable, truthful contractual claim.
Reviewed Nov. 1, 2025
We got Endurance about 2 months ago because my car warranty expired. I took my car to a shop that accepted Endurance. The shop kept my car for about a week and then told me it was ready for pickup. I got there and they told me they had to do a test drive for the warranty to pay. We got back and called the warranty company Endurance to finalize the payment and they just denied everything and I was stuck with a $500 bill. They said that reprogramming was maintenance. So I’m stuck paying for a warranty with no benefits so my advice is avoid this company.
Hi Joe. We appreciate you taking the time to share your experience regarding your recent interaction with Endurance. It's genuinely concerning to hear about the challenges you've encountered with the coverage of your claim. We aim for our protection plans to clearly specify coverage details and ensure transparent communication throughout the repair process.
Understanding what transpired is important for us. To further investigate and help resolve this issue, we kindly urge you to reach out directly to our team via feedback@endurancedirect.com. They are dedicated to working closely with you to comprehensively understand this situation and hopefully arrange for a satisfactory resolution given all details.
Your feedback is invaluable as it guides ongoing improvements which aid in serving clients effectively. Thank you once again for giving us the opportunity to turn things around and regain your confidence.
-The Endurance Team
Reviewed Nov. 1, 2025
The company has a clause entitled "limited liability". This means they assess the "value" of your automobile and will not pay for repairs beyond the value. Also, if you need a rental, this is included in this amount. The value does not include the condition of your automobile or any additional items on your car. I paid $2000+ to have my automobile repaired; ENDURANCE paid the repair facility $345.
Hi Lona. Thank you for bringing this to our attention. We greatly appreciate the opportunity to address your experience regarding the payment for your vehicle repairs and the assessed value issue you've mentioned.
We apologize for any confusion caused by the limitations within your contract regarding liability and the associated additional expenses. Our aim is always to be as transparent as possible with our customers so they fully understand all elements before they need to use their coverage.
Please allow us to review your specific situation further. Please reach out to us directly at feedback@endurancedirect.com with your account details, and we promise to take a closer look at what can improve this experience. Ultimately, we strive for services aligning with your peace of mind and are eager to regain your trust.
-The Endurance Team
Reviewed Nov. 1, 2025
Endurance is my peace of mind. They cover everything. I never have to worry if something breaks. They pay for it not me. Great policy, great company, great people work there. So glad I have my Endurance coverage. Awwww.
Hi Sherry! Thank you so much for your joyful review! We're thrilled to be your choice in vehicle protection, giving you peace of mind with our coverage. We're always here and ready to help whenever you need us.
- The Endurance Team
Reviewed Oct. 31, 2025
I had a so called bumper to bumper warranty with Endurance and the 1st time I filed a claim it was denied 😡😡😡, To me a bumper to bumper warranty should cover everything, So I highly recommend that you don't waste your time and money on these scammers 😡
Hi Darwin. We're truly sorry to hear about the frustration you've encountered with your coverage. It sounds like the circumstances surrounding your claim denial have been understandably upsetting, given the expectations of a 'bumper to bumper' coverage.
We want to correct these lapses and are here to help clear up any confusion over your contract's coverage details with diligence and prioritization. Please allow us the opportunity to assist you further by reaching out to us directly via feedback@endurancedirect.com so we can investigate your individual situation thoroughly.
-The Endurance Team
Reviewed Oct. 31, 2025
The representative was extremely nice and very knowledgeable. I was going to cancel my policy and she got me to understand that was not a good move. Thanks for that she went over my contract and told me about benefits I didn't know I had.
Hi Paul! Thank you so much for your kind words. We're thrilled to hear about your positive experience with our representative. We're always eager to assist and ensure you have a full understanding of your plan benefits. If you have any more questions or need further assistance, please don't hesitate to get in touch. We appreciate your trust in us.
- The Endurance Team
Reviewed Oct. 31, 2025
Have had Endurance for 3 vehicles. They have always been fair and helpful. They have worked with me on pricing to ensure a good customer experience. Any time I have been displeased, I asked for a supervisor and was able to resolve all issues.
Hi Karam! Thank you for sharing your experience with Endurance. We're happy to hear that you've had a positive journey with us across multiple vehicles. It's great to know that our team has been fair and helpful, especially in terms of pricing and resolution of any issues. Your trust motivates us to continue providing excellent service. If you ever have further feedback or require assistance, please feel free to reach out. Thank you for being a valued member of our family!
-The Endurance Team
Reviewed Oct. 30, 2025
The worst experience ever. They do not pay. They lied about the coverage and I paid double for a warranty that was only going to ever pay out less than $1600. Difficult to find anyone who honors warranty. They are scam artists. Do not purchase the warranty.
Hi Angela. We are sincerely sorry to hear about your unfortunate experience, and we understand the frustration and disappointment you’ve been through with your coverage and expectations. Clearly, this does not match the standard we promise to our customers.
Our priority is finding a way to help resolve the concerns you've raised. We invite you to contact us directly at feedback@endurancedirect.com so we can further investigate your case, address the misrepresentation you’ve mentioned and explore all available solutions to make this right for you.
Your feedback is crucial in helping us enhance our services and offerings. Thank you for bringing these matters to our attention, and we assure you of our steadfast commitment to improving the experiences of our valued customers as we strive to earn back your trust.
Thank you,The Endurance Team
Reviewed Oct. 30, 2025
Not a single star worth giving! After 11 months of payments 3 mechanical issues 2 should have been paid especially one that was engine related. The other motor/sensor in the automatic sliding door. When I first had the engine issue and claim was denied, I was going to cancel, hey Mr. ** convinced me on why I should stay... Today I understand why I will not want to stay, many mechanical shops do not have good things to say about Endurance! I've had to cancel lost my money, Sadly. Do your research. Find a good mechanic and pay for repairs, do not trust Warranty companies!!!
Hi Rajesh. Thank you for sharing your experience with us. We're really sorry to hear about the difficulties you've encountered with your coverage. It's disappointing to know that your claims, particularly the engine-related one, were denied, and that you were convinced to stay despite these challenges. We truly understand your dissatisfaction and the importance of addressing your concerns about the coverage experience you've had. At our company, we're committed to ensuring our customers receive the appropriate assistance and resolution they need. To further investigate this matter & discuss it specifically, please reach out to our team directly at feedback@endurancedirect.com. We genuinely appreciate the input customers like you provide, as it plays a crucial part in enhancing and regulating practices to serve better agreements securely ahead.
We hope to work towards a solution and regain your trust.
-The Endurance Team
Reviewed Oct. 30, 2025
SCAM! They don’t cover most of important repairs, they say all parts like headlights, water pump, thermostat, brake pads are considered maintenance and the owner is responsible to pay for all of those parts, labor and diagnostic. This is not what I was sold …. STAY AWAY or you will be disappointed and ripped off by a Company who sells you one thing and doesn’t commit to repair anything!
Hi Lauren. Thank you for sharing your feedback. We are sorry to hear about the issues with the repair coverage. We aim to provide transparency and are disappointed to learn that your experience didn’t align with our service commitments. Customer satisfaction and providing reliable support are important to us, so we’d like to investigate this matter thoroughly. Please contact us directly with your contract details at feedback@endurancedirect.com so that we can address your concerns effectively. We value every chance to improve and restore customer trust, and your feedback is valuable for refining our services. Thank you for giving us an opportunity to make amends.
-The Endurance Team
Reviewed Oct. 29, 2025
Wait times when you call in to file a claim at horrendous! I have waited for over 45 mins to speak to a representative. So I checked to see if the number was right and the person I spoke to, who thought I was calling for something other than a claim, quickly told me I had the wrong number and the only person that can help is a claim's representative so just shut up and wait. I will NEVER use endurance again.
Hi Charles. We're truly sorry to hear about your recent experience, and we appreciate you taking the time to bring this to our attention. Waiting such an extended period and then not receiving polite or appropriate service is not what we strive for at Endurance. We'd appreciate the chance to make this right and discuss your concerns in detail. If you're able, please contact us directly at feedback@endurancedirect.com so that we can deep dive into resolving this issue to ensure you receive the necessary assistance with courtesy and productivity. Your input informs our ability to enhance our interactions with loyal customers like you and points us towards necessary improvements. Thank you again for reaching out, and we hope to regain your trust in the near future.
-The Endurance Team
Reviewed Oct. 28, 2025
When I sold this policy, I was told I could take it to any authorized mechanic which included auto shops dealers sell on. Well dealers don’t want to deal with this problem Extended warranty companies and then you go to the shop and you’re getting billed extra because they don’t cover that part, they don’t cover electronic parts in the programming to make your vehicle work. As we all know we are learning quickly. Our vehicle is nothing more than a large computer, but they don’t wanna cover that. Do your best to go back to your dealer and purchase a warranty that is related to that manufacturer not an aftermarket one. Learn from others' mistakes not your own. Endurance islie and a scam.
Hi Mark. We genuinely apologize for the trouble and confusion you have experienced with your protection plan. It concerns us to learn about the difficulties with the coverage and restrictions you've faced, contrary to the promises made when the contract was sold. Fostering customer trust and offering clarity in what our plans include is paramount for us, and we deeply regret falling short of these expectations in your case.
We're interested in understanding the details better and addressing your specific concerns directly. Please consider reaching out to feedback@endurancedirect.com with your details so we can explore solutions that best accommodate you and provide a more resolutions-based path forward.
We sincerely value your feedback and hope to seize this opportunity to improve the services we offer our community.
Thank you for sharing your feedback,
The Endurance Team
Reviewed Oct. 28, 2025
The young lady that helped me on the phone was very helpful and I've been with Endurance since 2020 and I'm still with you and thank God nothing major has happened to my vehicle but I am covered for a couple more years. Thank you and have a blessed day and again young lady was very helpful.
Hi Tim! We're thrilled to hear about your positive experience with our team and to know you're happy with your coverage. It's amazing to have dedicated individuals assisting our valued customers, ensuring their needs are met with care. Thank you for being a loyal customer since 2020, and we're glad to be providing peace of mind. Should you ever have questions or need assistance, we're always here for you. Thank you again and have a blessed day.
- The Endurance Team
Reviewed Oct. 28, 2025
Today I contacted Endurance for an issue that needed to be corrected on my policy. I spoke with Ms. **. Account manager Ms. ** was very, very helpful, pleasant and knowledgeable. Thank you for having people that can really help.
Hi Leroy! Thank you for reaching out and sharing your positive experience with us. We're thrilled to hear that our team, specifically account manager Ms.**, provided you with the assistance you needed. We continuously strive to provide helpful, pleasant, and knowledgeable service, and we’ll let our team know they are making such an impact. Your kind words mean a lot. Please feel free to connect with us if needed. We're always here for you!
- The Endurance Team
Reviewed Oct. 28, 2025
NO! Just Do NOT purchase this! I have been without my car for 6 + weeks and it seems like they continue to try to find a way of getting out of paying to fix my vehicle. This has been a complete nightmare. No one calls us to update us. We are constantly having to call the customer service line just to see where we are at. We are to the point of getting a lawyer, and that's not even the type of people we are. It's just been that big of a runaround.
Hi Ranee. We’re extremely sorry to hear about your experience, and we understand how frustrating and distressing this situation has become. The delay in repairing your vehicle and lack of updates from our side does not meet our standards of service. We genuinely appreciate your feedback as it is essential for improving our communication efforts and services. Please reach out directly via feedback@endurancedirect.com to provide us with your contract details, so we can prioritize advancing a resolution that addresses your concerns promptly. Rest assured, we wish to make this right and restore your confidence in us.
Thank you,The Endurance Team
Reviewed Oct. 26, 2025
I'm retired and on a fixed income. My car is no longer under warranty. It's a BMW, so repairs are expensive. It’s also a 2018 car and I just wanted to be sure that if anything major happened, I would be covered. The woman I talked to when signing up was very informative. She was very concise with her explanation with not a lot of fluff or pressure. I only paid for the policy for three years but it will cover me for four. If you're concerned about costly repairs in the future, then you should sign up with Endurance.
Hi Kathleen! Thank you for sharing your experience! We're thrilled to know that Endurance’s easy sign-up process and coverage options are serving you well, especially as someone with a BMW who looks for added protection on a fixed income. It's great to hear our representative provided a no-pressure, informative experience. We're committed to delivering peace of mind with our comprehensive plans and happy that we've met your expectations so far. If there’s anything further we can assist you with, please don't hesitate to reach out. We look forward to being there for any concerns that might arise in your vehicle’s future.
- The Endurance Team
Reviewed Oct. 26, 2025
Bought coverage from endurance warranty for 2 vehicles. When I signed up I told the rep I used my vehicle at times to deliver flowers for my business. After a few months I was checking the contract and he had signed me up for personal and it said it couldn't be used for business. I called back and it was rewritten as commercial. I believe some of what I had paid may have been credited to the new contract. Not sure. I bought this because it was like a savings plan because sooner or later I would need to do repairs and I wouldn't have to pay it all at one time because I had invested in this plan. Well. The transmission went out in one of my vehicles. I always maintain my cars but I could only locate one receipt for transmission work. There may have been another but I couldn't lay my hands on it at the time. They denied my claim.
If you buy your car brand new off the sales floor and have every receipt this may work but if your mechanic doesn't keep up with the car facts or you don't have a copy of every receipt, you will have thrown your money away. I would suggest putting it in a savings acct instead. I bought another vehicle and am going to have to scrap this one. Too bad because the engine is great, tires are great and I have replaced a lot of parts over the last few years. Do not recommend. They kept all my money and I received nothing but a hard time.
Hi Judi. Thank you for sharing your experience with us. We sincerely apologize for the balance of misunderstandings and difficulties you’ve faced concerning your transmission claim and plan details. It’s important that your plan functions in alignment with expectations conveyed during setup.
We want to look further into ensuring your individual concerns, including coverage details and how the situation developed, are resolved effectively. Please contact our team via feedback@endurancedirect.com with details so we can investigate thoroughly and find solutions to regain your trust.
- The Endurance Team
Reviewed Oct. 26, 2025
I'm a Lyft driver, so I'm on a truck all day driving, and parts are expensive. When I was looking for a warranty place, I just started googling stuff and reading reviews. And Endurance had the top rating, so that's why I went with them. It has everything on there. And I understand that regular maintenance is still on me, like oil changes. I pay $181 a month and that's reasonable.
Hi Juan! Thank you for sharing your experience with Endurance! We’re thrilled to hear that our team was able to provide the information you needed and that you find the coverage suitable for your life on the road. If you have any further questions or require assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 25, 2025
I signed up with Endurance not too long ago. I decided that since all the car payments are going up with the tariffs, I need to probably extend some more coverage on my vehicle. I’m also retired and was with another company. I decided that I needed to go and do something different.
With customer service experience, I wasn't on hold long. I spoke to the gentleman who told me about their product. I said I really don't want another bill. He explained some more about their services. I said, “If I come up with it, I'll give you a call," which I did. The first amount they came back with, I said, "No, I can't do that." He said, "Let me look at some more things." He came back with another rate that was better than I could do. I told him, "Don't go back and forth bullying me. He just laughed and said, “I'm not bullying you. I just wanna make sure you know about our product."
Endurance has a better rating than other companies. With other companies, you pay in money but then they don't pay. Endurance’s return rate is better. Nothing beats the factory guarantee, and the price was similar to what I was paying years ago, and it was still just within $5. At least that hadn't gone up. Call Endurance, because you're gonna get better service. I would recommend them.
Hi Cynthia! Thank you for your fantastic review and for choosing Endurance. We're happy to hear about your positive enrollment experience and that our team could provide the flexible and accommodating service you were looking for. It's great to know that you found a rate that fit your budget during a busy time. We genuinely appreciate your support and sincerely hope to continue meeting your vehicle protection needs. Thanks for being a part of the Endurance family!
- The Endurance Team
Reviewed Oct. 25, 2025
I just bought my truck and realized the dealership didn’t offer any kind of extended warranty. I was talking to my brother, and he told me that if something were ever to go wrong with it, it could be a hassle to get it fixed and that I should look into getting an extended warranty. He had the same truck with just about the same motor in it and ran into some trouble with it later on down the road.
So, I got on Google and typed in "best extended warranty." Endurance was the first one that popped up, so I called them. I looked up reviews and stuff before I made the payment to start the contract, and everybody said great things. The extended warranty we have on my fiancée’s car is through another company, and they haven’t helped a lot.
The customer service representative was great and very informative. He helped me out and answered any questions I had. He was very clear when he was explaining the ins and outs of it. He wasn’t trying to hide anything from me. I asked a lot of questions about modifications that could void your warranty, like if you wanted to lift your truck or put bigger wheels and tires on it. He was very descriptive and informative with his answers. Endurance is a good company.
Hi Christopher! Thank you so much for sharing your thoughtful review and for recommending us! It's great to hear about your positive experience with our customer service representative, and we're pleased you found clarity in our offerings and terms. Providing transparent communication and quality service are top priorities for us. If there's anything else we can assist with, please don't hesitate to reach out. Welcome to the Endurance family, we’re thankful to have your trust.
- The Endurance Team
Reviewed Oct. 25, 2025
I just signed up with Endurance not quite a month ago. The representative explained everything, and the coverage and the cost were good. The sign up process went fine. I haven't filed a claim yet, but it seems good so far.
Hi Rodney! Thank you so much for your fantastic feedback. We are thrilled to hear that your sign-up process with Endurance was smooth and that everything has been satisfactory so far. Maintaining clear and efficient communication is of utmost importance to us. If you ever need to make a claim or have any questions in the future, please don’t hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed Oct. 25, 2025
We have two cars that we just paid off, and we wanted to get some sort of aftermarket warranty on them, and we found the signup process to be relatively easy. We just liked Endurance’s coverage and overall affordability. We’ve had other cars that we’ve paid off and had to buy new transmission ‘cause it didn’t have coverage and we weren’t ready to get a new one. So, our fear was not having the coverage, but also, we wanted it to be affordable.
Hi Gary! We're happy to hear about your positive experience with Endurance. It's fantastic that our comprehensive coverage and easy sign-up process stood out to you among several options. We aim to offer protection and convenience, which align seamlessly in your feedback. Thank you for trusting us to provide the assurance and affordability you essential for your valuable vehicles. If there’s ever anything more we can do to enhance your experience, please get in touch. Enjoy peace of mind on your auto journey!
- The Endurance Team
Reviewed Oct. 25, 2025
I saw Endurance was listed as the number over other companies. When I talked with them, everything just clicked. They covered all my questions about coverage and everything they said, I agreed with. I also thought the price was okay compared to the last one I got for the Maxima which went up about 50%. I liked Endurance’s plan and I thought it’d be the best thing to do.
I signed up online which was quite extensive with around 30 questions so everything was there. It’s for my wife’s car which is fairly new and there’s nothing wrong with it. Sometimes it even overlaps with the warranty. Because when I bought the car, I got something for tires. So now, I have two things for the tires.
Having the extended warranty si for peace of mind cause these cars nowadays, when I put them in the shop, it can be several thousand dollars for almost anything. They keep me from meeting my saving goals. So, I thought it’d be better if we had a program where we didn’t get the big shock here and there. By having something that’s taken out monthly that covers me from these big drains on my savings, it was something that’s worth it for me and my wife.
Endurance did take out the first payment but I’m not sure how to make payments after that. I was waiting to see if I’d get an email from them which I probably will in the future. They didn’t give me an absolute date or send me something to where I could send in a payment in a certain time of the month. But other than that, everything seems ready to go.
Hi Donald! Thank you so much for sharing such a detailed review! We're happy to hear that your experience with Endurance has been positive and reassuring. Our goal is to provide peace of mind by ensuring your vehicle's protection aligns with your needs, and we're pleased the setup process and customer service reflected that. Your feedback regarding online setup complexity and understanding payment structures is valuable, and we’re committed to making this information as clear and accessible as possible.
Should you have any additional questions or need further clarification on your payment schedule, please don't hesitate to contact us. We're here to assist you and continue earning your trust and satisfaction.
Thank you for choosing Endurance, and we look forward to continuing to support you and your family's protection needs.
- The Endurance Team
Reviewed Oct. 25, 2025
I took my 2017 Nissan Murano to the dealer for a noise. It was diagnosed having a bad transfer case. Dealer also discovered it had some minor front end work that was need. Endurance sent out an inspector that reviewed the case. They used every excuse not to pay for the transfer case. Only ended up paying for the front end repair. The vehicle I purchased was used. Was not aware of the issue it had in the past. Completely not satisfied with endurance. They sell you the warranty but when it’s time to pay they won’t.
Hi Gennady. Thank you for bringing this to our attention. We’re sorry to hear about your experience with your claim. Our aim is to provide excellent service and thorough explanations of coverage, and it's evident we did not meet that goal for you, particularly regarding your vehicle's transfer case issue. We understand how crucial the seamless operation of coverage is when unexpected repairs arise.
Please reach out directly to our team at feedback@endurancedirect.com with your details, so we can investigate your claim further and address your specific concerns. Your satisfaction is important to us, and we appreciate the opportunity to work towards a resolution.
Thank you for your patience and feedback.
Sincerely,The Endurance Team
Reviewed Oct. 25, 2025
I wanted to know about the diagnostic check. My other warranty would not pay for diagnostic checks. And then they had to find what was wrong with the car, what part they needed, before they would say whether I was covered or not. I just felt like I was getting jerked around with them. And I had been with them for almost three years. When I came to need them, they weren’t there for me. That’s what really made me mad.
I was impressed with the fact that Endurance pays for diagnostic checks. Any part that goes bad nd needs to be replaced, they replace it. I could take it to where I wanted to get it fixed. Endurance would give me the same thing that I was getting pissed off with the other warranty.
Endurance is the way to go because they cover you from bumper to bumper. They have what I want covering my vehicle.
Hi Calvin! Thank you for sharing your positive experience with Endurance! We're thrilled your sign-up process was smooth and that our representative could satisfactorily address all your questions. Covering diagnostic checks can indeed provide that much-needed peace of mind and alleviate out-of-pocket expenses, and we're happy Endurance has exceeded your expectations here. We're grateful for your recommendation and are excited to meet your service expectations now and in the future. Should you have any more questions or need assistance, please don't hesitate to reach out. Safe driving with your Endurance coverage!
- The Endurance Team
Reviewed Oct. 25, 2025
UPDATED ON 11/5/2025: After quoting me $9500 for a motor, with the warranty company paying some, dealership paying some and me paying some, they are trying to put in a used engine. Online quotes for VW Motors range from $3000 - $5000. NEVER USE THIS COMPANY!!!!
ORIGINAL REVIEW: Bought a $2753 warranty on the 2017 VW I bought. It had a ticking noise, dealer said it all checked out, normal VW sound. Just to be safe I bought the warranty they said would cover everything. Now, after complaining of oil comsumption many times and them stating they couldn't find an issue, they say I need a new engine that they are not covering. Had all the expensive oil changes so I wouldn't void the warranty. Beware of scam, it's a rip-off.
Hi Steve. We are genuinely sorry to hear about the challenges you're facing with your coverage and the frustration it has caused. Our mission is to provide support and follow through on the coverage included in your plan. It’s important for us to address any miscommunications, especially when it involves such significant repairs.
Please contact us directly via feedback@endurancedirect.com so we can better understand your specific situation and determine an appropriate way to assist you. We value your feedback and want to resolve this urgently.
Thank you for bringing this matter to our attention. We look forward to making things right.
-The Endurance Team
Reviewed Oct. 25, 2025
I did a quote online, and then Endurance called me. And I paid for it already. I also got a $300 discount during the signup. But I haven’t had any issues with my truck where I had to bring it to the shop.
Hi Bill! Thank you so much for sharing your experience with Endurance. We’re happy to hear that the sign-up process went smoothly and that you appreciated the $300 discount. We’re committed to delivering efficient service, and if you ever need us, we're here to help.
- The Endurance Team
Reviewed Oct. 25, 2025
Signing up with Endurance was okay. The person was nice and explained the different plans and options I had, so I was satisfied with the interaction. Having coverage on my vehicle is important to me because I don’t wanna have to pay out of pocket for repairs, so I’m just thinking ahead. I just signed up and I haven’t gotten any service yet, but I’m happy with it, and I hope I made the right decision.
Hi Manibe! We're thrilled to hear about your smooth sign-up experience with Endurance and appreciate your decision to go with us for your vehicle’s peace of mind. Ensuring our customers have a comprehensive and comfortable protection plan as an alternative to unforeseen vehicle repair costs is always our top priority. Thank you for choosing Endurance; we are here for you whenever you need assistance.
- The Endurance Team
Reviewed Oct. 25, 2025
I haven't been with Endurance that long and they are pretty good. I also had some other friends that have them and said they had nothing but good things to say. I had a warranty on my vehicle, but I canceled that one and went with Endurance because the other company wanted $185 a month.
The person I talked to during sign-up was very professional and helped me a whole lot. That person called me a couple of times and explained to me more. I got the top of the line plan because I have a Genesis. I take care of my vehicles. And for that, I'm paying around $149.
Hi Ronald. Thank you for sharing your positive experience with Endurance! We are thrilled to hear that our professional and transparent approach made a lasting impression on you. We're glad that our pricing and comprehensive coverage met your needs, especially for your advanced Genesis vehicle. It's great to know that our team provided clear explanations during your interactions, leading to a seamless and positive signup process. We're here for any further assistance you may need and appreciate your trust in us.
- The Endurance Team
Reviewed Oct. 25, 2025
We bought a used car, so we were looking for an auto warranty. We looked at the one from the dealership and others we had before, but Endurance was better because they offered some add-ons. There was a $300 reduction, and they offered a free premium for one year. It was below the price point we were looking for.
Hi Billy! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our team in Arkansas provided you with the exceptional service and coverage you were hoping for, along with pleasant surprises like the added $300 reduction and a free one-year premium. It feels fantastic to know it was a win-win for both the coverage offered and the affordability with your budget plans. We look forward to continuing to meet your expectations and are always here to help with any further questions.
- The Endurance Team
Reviewed Oct. 24, 2025
I didn’t have warranty on my car and my daughter told me about Endurance. Signing up was good. The representative was excellent. Everything was excellent. I’m gonna call back because I need to put my other car in it.
Hi Linda! Thank you for sharing your positive experience with the Endurance team! We're thrilled to hear that our representatives were able to provide you with a seamless and enjoyable sign-up process, and it's great to know you're planning to extend the coverage to your other car. Recommendations are the highest compliment we can receive, and we truly appreciate you spreading the word. If you've any more questions or need assistance, we’re here to help!
- The Endurance Team
Reviewed Oct. 24, 2025
My wife told me about Endurance. The other companies were worrying me. I wasn’t gonna deal with them because they kept worrying me. I had to go with somebody who was less worrying. The customer service representative was good and signing up was a wonderful experience.
Hi Ken! Thank you for choosing Endurance and sharing your positive experience with our customer service team. We’re thrilled to hear that our representative was able to provide you with a smooth and attentive sign-up process. We truly appreciate your recommendation and are happy to have you as part of the Endurance family. If you ever have questions or need assistance, please feel free to reach out. Enjoy the peace of mind with your protection plan!
– The Endurance Team
Reviewed Oct. 24, 2025
I have an 11-year-old vehicle that has 150,000 miles on it. I’ve been maintaining it expertly, but time will catch up on me, so I called Endurance. They said they cover that. Just some Q&A over the phone, and then they emailed the contract to me.
I didn’t really have a lot of questions because the rep explained everything so well. He knew what he was talking about. He said the warranty won’t start after 30 days and at least 1,000 miles additional on what I’ve got.
Hi Stephen! Thank you for sharing your experience with Endurance. We’re thrilled to hear that signing up was simple and that our representative provided clear explanations and support. It’s great to know the program meets your needs, and we look forward to continuing to provide you with excellent service as your contract takes effect. If there’s anything else you need, please feel free to reach out anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
I need to call Endurance about getting my truck in the shop to get it looked at. I don’t know exactly what I need to do. However the customer service who helped me with my policy has been great.
Hi Joseph! Thank you so much for sharing your encouraging experience with our customer service team! We're thrilled to know that our representative was both understanding and helpful. It's great to hear that the initial interaction left you with confidence in our services. Please don't hesitate to reach out again—our team is eager to continue providing you with the support you need.
- The Endurance Team
Reviewed Oct. 24, 2025
We called Endurance and the customer service was good. We got the policy but I would love for them to send the printed copy. I would recommend them.
Hi Rosanne! Thank you for sharing your experience with us. We’re thrilled to hear that our customer service team made a great impression during your sign-up, and that's as you embark on this journey with Endurance. We completely understand the importance of having hard copies of your contract. Please feel free to reach out to our team at feedback@endurancedirect.com, and we’d be happy to assist in mailing the necessary paperwork to you.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed Oct. 24, 2025
Endurance had a cheaper rate than the other ones I had so I went with them. I hope they keep it at a lower rate. I would recommend them.
Hi Helen! Thank you for sharing your feedback with us. We're thrilled to hear that our competitive rates were a key factor in your initial decision to choose Endurance. We appreciate your trust and are glad our pricing meets your expectations. We'll strive to maintain these competitive rates as we aim to continually enhance the customer experience. If you have any further questions, please don't hesitate to reach out. We're excited about the opportunity to serve you in the future!
- The Endurance Team
Reviewed Oct. 24, 2025
I wanted a travel car but I didn’t want to pay premium dollar for a brand-new car. So I bought a used car which had 70,000 miles on it. This one fits my needs. I wanted to have the comfort of knowing if anything did happen mechanically, the vehicle would be covered. When I did the math, the price I was paying for the policy was reasonable so we jumped on.
I’ve purchased a lot of things from a lot of people and they’re very good getting you in there. They make everything so accommodating and ease. But when I need the service, I wonder if I have to make 20 million calls or am I going to be given the runaround. None of those are known, but as far as the introductory purchase of the policy, I’d give it a 5. The rep was very good and he knew his business.
Hi Joseph! Thank you for taking the time to share your positive experience with your recent purchase. It's fantastic to know that our customer service provided a seamless and professional sign-up process. We're happy to hear about your satisfaction with the peace of mind our coverage offers. We understand the importance of reliable long-term service, and we're committed to supporting you beyond the initial experience. Should the need arise, our team will strive to address any future claims with efficiency. Please feel free to connect with us any time you need, and thanks once again for being a valued customer!
- The Endurance Team
Reviewed Oct. 24, 2025
My mom actually had mentioned Endurance to me. I’ve had my truck for a while now, and I just hadn’t done an extended warranty. The signup process was really smooth. The gentleman was really helpful, very informative. He explained everything very well as far as what would be covered and sent over the documents. The knowledge and the desire to help stood out. I just wanna be a little better prepared in case anything does happen. The amount of coverage that’s provided is well worth what you pay for, especially when those large repairs come in.
Hi Sylvia! Thank you for sharing your experience with us! We're thrilled to hear that our team was able to assist you efficiently and provide a clear understanding of our coverage plans. It’s great to know you feel well-prepared and satisfied with the value your plan offers. If you have any more questions or need further assistance, please don’t hesitate to reach out. Your satisfaction is our top priority!
- The Endurance Team
Reviewed Oct. 24, 2025
I have a used cargo van right at 100,000 miles. I already know once your vehicles reach 100,000 miles that there’s a possibility of under-the-hood issues. I’m on the road, so I need to make sure that I’m good at all costs. So I purchased that extra warranty from Endurance, and I believe I got the bumper-to-bumper.
The representative was wonderful. She was amazing. It was very easy. She explained everything and sent everything she said to my email. The price was good. I had no issues with the price. I'm very much happy with the experience.
Hi La Sonya! Thank you for sharing your positive experience with us! We're happy to hear that you found value in our services and that the process was uncomplicated with the assistance of our representative. Knowing that you feel covered and satisfied truly means a lot to us. If you ever need any further assistance or have more feedback, please feel free to reach out. We're always here to help and support our customers.
-The Endurance Team
Reviewed Oct. 24, 2025
Chris was very helpful and professional. He did everything he said he would and helped me get the best plan for me. Chris made it an easy process to get coverage for the pre -owned vehicle we purchased. Hopefully we don't need to use the plan but it is there if we do.
Hi Dawn! Thank you for taking the time to share your experience with us. We're happy to hear Chris was helpful and provided professional assistance in finding the best plan for your vehicle. It's great that he made the process easy and reassuring for you. We're here to support you if you need to use your coverage. We appreciate your trust in us!
- The Endurance Team
Reviewed Oct. 24, 2025
I’ve had Endurance for 10 years now and I’ve been happy with it, so I kept renewing it. Customer service has been good to me all these years, but I’ve never had a claim at all ‘cause the car is in good shape. But I’m 87 years old and I don’t drive anymore so I had it transferred over to my son.
Hi Erlinda! It's great to hear that you've had a positive experience with Endurance over the years and that our coverage and customer service have provided you the satisfaction you're looking for. We're grateful for your loyalty and trust in bringing peace of mind for your vehicle. It's valuable to us to know that your interactions with our team have always made a positive impression, and rest assured, we're here anytime should you need assistance, especially with any account or plan modifications. Feel free to reach out at any point. Thank you for being part of the Endurance family!
- The Endurance Team
Reviewed Oct. 24, 2025
I googled the top five warranty companies for automobiles, and when I called Endurance, I spoke with a gentleman who seemed professional, and he convinced me, gave me all the information I needed, and was willing to give me options as far as pricing goes. So, I liked the coverage that we discussed and the options that were available. I felt very comfortable with my decision. And I have received and am still receiving offers from other companies, and I just reject them and say that I’m already taken care of.
Hi James! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative was able to provide you with all the essential information and pricing options that made you comfortable with your decision. It's fantastic to know that you're content with sticking to Endurance, even when presented with offers from other companies. We appreciate your recommendation and look forward to continuing to provide great service.
- The Endurance Team
Reviewed Oct. 24, 2025
A family member who has Endurance recommended me to them. So, I called, and the interaction I had with the sales representative went well. And I’ve been with them for two weeks now.
Hi Darvin! Thank you for sharing your positive experience with Endurance. We're happy to hear that the sign-up process was straightforward and that our sales representative was able to provide a smooth and clear interaction. It’s great to know that your initial experience has been hassle-free. If you ever need further assistance, we’re just a call away.
- The Endurance Team
Reviewed Oct. 24, 2025
I went online, and Endurance came up as the first choice. So, I just went with the best one I could find. And their customer service was fine.
Hi Adolph! Thank you for sharing your feedback, and we're thrilled to hear about your positive experience with our customer service! We strive to ensure each interaction meets our high standards. Please reach out if you ever need assistance; we're here for you anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
I was looking for extended warranty for a long time. Seeing all the different commercials, I wasn't sure which one to choose. I googled all the names to see the reliability, and Endurance sounded reliable. I was so surprised when I dealt with the customer service. It was great. It’s only been about a month since I signed up, or a few weeks. From what I was told and from checking on the internet to see how it works, the warranty seems to be good. I have nothing bad to say about the company so far. I hope everything will be good.
Hi Dennis! I'm thrilled to hear about your positive experience with our customer service during the sign-up process! It's fantastic to know that everything has been going smoothly and you’ve been satisfied with the support provided. We greatly value your trust in us and we’re here to continue offering the reliable service you expect. Should any needs arise, please don’t hesitate to reach out. We appreciate your confidence in recommending us to others!
- The Endurance Team
Reviewed Oct. 24, 2025
We had a couple of Endurance brochures come to the house, and we saw it a couple of times on TV. We just wanna give them a try, so my wife and I talked to one of their reps and everything was good. He went over everything with us.
Hi Johnny! Thank you so much for sharing your story! We're thrilled to hear that our representative provided exceptional support and that you feel confident with your new coverage. Your feedback reminds us why customer education and satisfaction are our top priorities, and we're happy the process was smooth for you. If there's anything else you need, we're always here to assist.
- The Endurance Team
Reviewed Oct. 24, 2025
Endurance's customer service was awesome and I was very happy with that. The rep was very knowledgeable. Their price was right and it was in my budget.
Hi Daniel! Thank you for choosing Endurance and taking the time to share your experience with us! We are thrilled to hear that our service team exceeded your expectations and provided you with an affordable and seamless sign-up experience. Ensuring our plans meet our customers' needs and budgets is at the heart of what we do. Your recommendation means a lot to us, and we look forward to continuing to serve you with excellence.
- The Endurance Team
Reviewed Oct. 24, 2025
Setting up the policy with Endurance was very good. Everything was explained to me by their representative.
Hi Wily! Thank you for sharing your positive experience with our team! We're happy to hear that our representative was able to assist you effectively and make your sign-up process smooth. Your recommendation means a lot to us. Should you need any additional support or have any questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 24, 2025
I did a little research online, and chose Endurance because of the ease of dealing directly with the mechanics. My wife and I decided to keep our Infiniti for at least another three years. It’s cheaper to have warranty coverage than buying a new car and having a car payment every month.
Signing up with Endurance was pretty easy. I did it online, and then I got a call and we did it over the phone. The price was pretty reasonable. I like the idea that you pay it up earlier than the actual warranty wears out.
Hi David! Thank you for such a positive review! We're happy to hear that you found our sign-up process efficient and that you appreciated the chance to have direct communication with our team. Keeping your Infiniti in excellent condition is definitely a smart choice, and it's great to hear you're happy with our coverage options and pricing structure. If there's anything else you need or any further questions, please feel free to reach out. We're here to ensure you and your vehicle are well supported.
- The Endurance Team
Reviewed Oct. 24, 2025
The Endurance customer service rep was great. She was friendly, professional, and was very helpful. She knew what she was talking about. I received a hard copy of my contract but I had misplaced it, so they’re sending me another one
Hi Gloria! We're pleased to hear about your exceptional sign-up experience with Endurance! Thank you for the positive feedback about our customer service team. It’s fantastic to know you felt supported and are in good hands with us. Please feel free to reach out anytime you need help—appreciative of your patience as well.
- The Endurance Team
Reviewed Oct. 24, 2025
I decided to go with Endurance because the cost and the services offered were a lot better. Getting signed up was very simple and easy. I just went online and got a call afterwards.
Hi Julius! Thank you for sharing your experience with us! We're thrilled to hear that our competitive pricing and streamlined signup process met your needs. It's great to know that our team could provide clarity and support throughout the process. We always strive to deliver customer-friendly service, and it's gratifying to see these efforts reflected in your comments. If you need any further assistance, we're just a call away.
- The Endurance Team
Reviewed Oct. 24, 2025
I’ve been recommending Endurance to all my friends. I live next door to a mechanic and hearing her talk about the prices, I’d have to buy a bicycle if anything happens to my car. But Endurance is affordable. I pay 142 a month. I had another policy and the payment were astronomical. They told me if I pay close to $300 a month for two years, I wouldn’t have to pay anything else forever. Then the rep I had was very professional and knowledgeable. People my age need things explained more and the rep took his time do that.
Hi Norma! Thank you for sharing your positive experience with Endurance! We're happy to hear that our customer service team provided clear information and made you feel valued. It's fantastic that you find our coverage affordable and are recommending us to your friends. We look forward to continuing to provide you with top-notch service. If you have any other questions, please feel free to reach out anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
I was interested in Endurance initially because the price was 159. Then my Lexus warranty ran out and they recommended Endurance. The rep was very good but he didn’t tell me a lot. I knew most of what I was expecting but there were questions that I still had. I had to go online to get a list that are covered and not covered. The advertising on TV said a $300 deduction when you sign up and some additional coverage but he never mentioned that. Other than that, he was very patient waiting for me to get information to provide him.
Hi Wayne! Thank you for taking the time to share your experience with us. We’re happy to hear that you found our customer service representative to be patient and helpful during your interaction. We appreciate your feedback regarding the need for more detailed information and pricing clarity. Your insights are invaluable to us as they help identify areas where we can enhance our services. If you have any additional questions or need further clarification about your coverage, please don't hesitate to reach out to us. We are here to assist and support you in any way we can.
Thank you,The Endurance Team
Reviewed Oct. 24, 2025
I did a little research and looked at the ratings. Endurance seemed to have a good base so that’s who I went with. My experience with them went smooth. The reps are very knowledgeable. They’re perfect.
Hi Glenn! We are thrilled to hear about your seamless sign-up experience and appreciate your kind words about our customer service team. Thank you for recommending us! If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here for you!
- The Endurance Team
Reviewed Oct. 24, 2025
We had Endurance when we purchased this vehicle, and we just renewed it after the original mileage ran out. Their customer service representative was good. He explained everything well.
Hi Carl! We’re thrilled to hear about your positive experience with us, and it’s great to know the renewal process and customer service met your expectations. We strive to offer clear and effective communication, so your feedback makes us proud. If you ever need any further assistance, we're always here to help!
- The Endurance Team
Reviewed Oct. 24, 2025
My previous plan ran out, I looked into Endurance, and I felt comfortable going with them. The sales rep was nice and the signup went well.
Hi Ronald! Thank you for sharing your positive experience with Endurance. We’re thrilled to know that our sign-up process and the service provided exceeded your expectations. Our goal is to always offer valuable coverage tailored to our customers' needs. Should you have any other questions or require further support, please feel free to reach out. We're here for you!
- The Endurance Team
Reviewed Oct. 24, 2025
Every vehicle I’ve ever had had extended warranties on them, and I just wanted to make sure I had it when I bought a new truck. The sales rep I talked to was very good, polite and professional. Any questions I had, she was right on the spot. I found Endurance very affordable, and I was impressed with how much it was.
Hi Jim! Thank you for sharing your positive experience! We're thrilled to hear that our representative was able to assist you with professionalism and kindness, ensuring a smooth sign-up process and helping you find a cost-effective protection plan for your vehicle. Knowing you've chosen a decision that brings you peace of mind is truly rewarding. We appreciate your trust in Endurance and look forward to continuing to support your automotive needs!
- The Endurance Team
Reviewed Oct. 24, 2025
It’s a new truck and my family kept bugging me to get coverage just in case something happens, so I got the Elite membership with Endurance a couple of months ago. The salesperson was knowledgeable, he was great. I’m kind of on the fence about keeping it because I’ve read hundreds of bad reviews saying they were with Endurance for 5 years and when they finally brought the car in, Endurance found a way to weasel out of it, and that’s not a good look. I couldn’t find one person that said Endurance was able to help. I don’t want to be second guessing whether Endurance will do something, or they’ll find a loophole not cover it if the situation ever does come where I have an issue. But I’m gonna keep Endurance because I’ve already signed up and it seems like a good company, and it would be reassuring if I could find some good reviews.
Hi Travis! Thank you for sharing your thoughts and initial positive experience with our team. We're happy to hear that the sign-up process was smooth thanks to our representative's assistance. We understand your reluctance given some of the reviews you've come across lately. Please know that all customer concerns are taken seriously, and item-specific feedback helps us evaluate and improve processes consistently.
To reassure you, Endurance is committed to honoring its promises and extending genuine experiences for all policyholders. We conduct regular reviews and checks to maintain the high service quality we stand for and investigate any case narratives that propose repeated inconveniences. We’re eager to find a comfortable resolve and ensure you're aligned with real endorsing testimonials.
Please feel free to follow up with any doubts you might have or queries concerning claims. We are eager to exceed your expectations and earn your trust. Thank you!
- The Endurance Team
Reviewed Oct. 24, 2025
I called Endurance to sign up and they helped me with the process. I would recommend them.
Hi Richard! Thank you for sharing your experience with us. We're thrilled to hear that the sign-up process was smooth and that our representative was able to assist you efficiently, instilling confidence in our service. We strive to provide clear communication and accessibility, so it's great to see it reflected in your feedback. Should you have any further questions or need assistance in the future, please do not hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Oct. 24, 2025
I drive a diesel truck and it’s expensive if I ever had to have repairs. I got extended coverage and the program would start after I drove 1000 miles of what I gave the rep. He was very knowledgeable and polite. He knew what he was talking about.
I asked to have an identification card or something I had with the vehicle prior to this one. They said they would mail me one out and I never got anything. I’m paying for it but if I had to take my car in right now, I wouldn’t know how to get ahold of anybody.
Hi Mike! Thank you for taking the time to share your experience with us. We're pleased to hear about the straightforward signup process and that our agent was knowledgeable in addressing your queries, giving you confidence in your choice. It's great to know that you see practical value in the additional coverage for your diesel truck given the potential costs involved.
We apologize for the inconvenience caused by the lack of a welcome package and identification card. Lack of these materials can certainly lead to a sense of being unprepared, especially in urgent situations. Please know that ensuring you feel adequately supported is important to us. We invite you to reach out directly via feedback@endurancedirect.com so we can resolve this issue and provide the information you need for peace of mind.
We appreciate your feedback about the positive aspects of our service. Rest assured we are committed to making logistical improvements for a seamless customer experience. If there's anything more we can assist with, please let us know. Thank you for choosing Endurance!
– The Endurance Team
Reviewed Oct. 24, 2025
Our rep was great. He would answer any questions I had and even after he explained everything, I still had to ask questions and he was very patient. I liked that.
Hi Sharon! Thank you so much for sharing your positive experience! We're thrilled to hear that our representative made the process so pleasant for you, taking the time to explain everything clearly and thoroughly. We're glad everything was transparent and efficient during your sign-up. Your satisfaction is our top priority, and your kind feedback is greatly appreciated. If you have any more questions, please feel free to reach out anytime!
- The Endurance Team
Reviewed Oct. 24, 2025
I’ve had previous experience with extended warranty companies and was familiar with how it worked, and I saw the commercial for Endurance. The representative I spoke to answered all my questions and was great.
Hi Charles! Thank you for sharing your positive experience! We're thrilled to hear that our representative was able to assist with all your questions and make your sign-up process smooth. Your recommendation means a lot to us, and we are here to support you whenever you need. We greatly appreciate you choosing Endurance!
- The Endurance Team
Reviewed Oct. 24, 2025
They are scammers. Please don’t waste your time or money. My ac compressor is covered under my warranty and they refuse to fix it. They have taken my money for over a year and when I finally needed them, they started backpedaling and refused to cover it.
Hi Ronnie. We truly appreciate you reaching out and sharing your feelings about your recent experience with us. We deeply regret the frustration and anger that our service has caused, particularly regarding the handling of your AC compressor issue. This situation certainly doesn’t line up with the high standards we aim to maintain.
Please know that resolving concerns like yours is extremely important to us, and we'd like to help address this issue promptly. We value the trust you've placed in us, and your feedback provides an opportunity for us to improve. We urge you to reach out directly via feedback@endurancedirect.com so we can take a closer look into your case and work towards a suitable resolution.
Thank you for giving us some insight into the situation and we look forward to the opportunity to rectify your situation.
-The Endurance Team
Reviewed Oct. 24, 2025
I had a different warranty for the car, and I was trying to find something that was more affordable. I asked my wife if she could find something within our budget, and she found Endurance online. They’re the number one warranty place here in the States. Their warranty covers the things I need for the vehicle. The customer service was good and very helpful. He was a 10.
Hi Leslie! We sincerely appreciate your fantastic feedback and are glad to hear about your positive experience with Endurance. It's great to know that our coverage meets your needs and fits within your budget. Our team is committed to providing exceptional service, and we're happy to have hit the mark for you. If you have any questions or require further assistance, we're always here to help!
- The Endurance Team
Reviewed Oct. 24, 2025
The extended warranty on my car was running out within a month, so I called Endurance, because I always like to have extra coverage. The rep was kind, very professional, and fantastic. I appreciate that she explained everything to me. The coverage seems similar to my previous service provider.
Hi Barbara! Thank you so much for sharing your positive experience with us! We're happy to hear that our representative was able to assist you with professionalism and clarity. We believe in providing peace of mind with our protection plans, and it's fantastic to know you feel confident in our support. If you have any further questions or need assistance, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed Oct. 24, 2025
I had two of my claims denied because of my tire size and I was told there was a surcharge to add my tire size. Come to find the price never increased because my tires fit the same spec. The car currently run but resetting the contract allowed them not to fix my car because they hit me with a pre existing claim. When I signed up for the contract back in March 2025 no representative asking me questions about my 22 inch rims and it had nothing to do with the repairs. And Endurance is still billing as we speak but denied my claims. No help at all fixing my car.
Hi Marlon. Thank you for sharing your experience with us. We understand how upsetting it must be to have your claims denied, especially when you're informed of unexpected stipulations regarding tire size and pre-existing conditions. Our goal is always to offer reliable support and fulfill the promises outlined in our agreements.
We'd like to have the opportunity to review your situation in detail to address these issues comprehensively. Please reach out to our team directly at feedback@endurancedirect.com so we can look into your specific case. We certainly value your feedback, and it aids us in enhancing our service.
Thank you for your patience, and we hope to resolve your concerns promptly.
-The Endurance Team
Reviewed Oct. 24, 2025
The woman I talked to from Endurance was great.
Hi Andrew! We're thrilled to hear about your awesome experience with our representative, who made your setup straightforward and what sounds like a smooth beginning with us. Your satisfaction is a top priority, and we're pleased that even in a short time, you found our service appealing. If you ever have questions or need assistance, please don't hesitate to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Oct. 24, 2025
I needed insurance for my truck because the warranty that I had when I bought it expired. Endurance benefits seem to be a little better than what the others are offering. Their sign up process was easy. The guy was thorough by the way he explained everything. I signed up in early October, and he said that he’s going to start taking payments on November 3rd. I would recommend Endurance because they appear to do everything along with good benefits.
Hi Jacob! Thank you for sharing your experience with us! We're happy to hear that you found Endurance's offerings valuable for your needs and that the sign-up process was seamless. We're glad the representative you worked with provided clear and thorough explanations, further enhancing your decision. It's understandable for initial payments to be confusing sometimes, and we're glad that automating payments from your chosen date was clearly communicated. Recommendations like yours drive us forward. Should any questions arise or if you need further assistance, please feel free to reach out. We're here to support you on your journey. Safe driving!
- The Endurance Team
Reviewed Oct. 24, 2025
I want to get something started on it because I'm 84 years old. And I don't kid myself, I know my days are probably numbered. And I want the truck or the Durango to go to one of my daughters, and I wanna make sure that it's in good shape.
So, I was looking for one that had some good feedback from people. And when I looked at it on the computer, not really in-depth, but it seemed like Endurance was rated as number one by the people who had it. And the vehicle I have is a 2015, but it's a Dodge Durango, and it's in perfect shape. It's only got like 40,000 miles on it. That's my baby. So I decided to go with Endurance and check and make sure that the policy could be turned over in her name and continue on.
Hi Robert! Thank you for choosing Endurance and for sharing such positive feedback about your experience. We're thrilled we could meet your expectations for service and are happy to hear the policy is transferable for your daughter's benefit. While the peace of mind provided by quality coverage may come at a higher price, we believe the confidence in protection for you and your vehicle is well worth it. Please feel free to reach out anytime with further questions or needs. We're here for you!
- The Endurance Team
Reviewed Oct. 24, 2025
I was watching TV and I saw Endurance on there. I just kind of like what they said. The customer service representative was okay. He said I will be able to download the paperwork, and then I never could. When I called back, the lady told me I had to wait till I made my first payment. I had breast cancer, so I was going through radiation, and it just kinda slipped my mind. My mind kind of spaced out a little bit because of what I’ve been going through.
Hi Emilie! Thank you for your feedback and for choosing Endurance. We're happy to hear that the subsequent representative you interacted with was helpful. However, we apologize for any challenges you faced during the initial interaction, including difficulties in obtaining paperwork. We're continuously working to improve our processes for a more seamless experience. If there's anything further you need help with or any other way we may assist, please don't hesitate to reach out. Thank you for your patience and understanding.
-The Endurance Team
Reviewed Oct. 24, 2025
I went with Endurance because of their coverages. The customer service representative was good and answered all my questions.
Hi Angela! Thank you for sharing your positive experience with us! We're thrilled that our customer service representative was able to answer all your questions thoroughly and meet your expectations. Your recommendation is greatly appreciated, and we're always here if you need further assistance.
- The Endurance Team
Reviewed Oct. 24, 2025
I have some problems with my vehicle and I didn’t want it to break down without warranty on it. The representative on the phone helped me out with the deposit that I didn’t have, and he made a deal. He just did excellent and was awesome.
I would recommend Endurance to anybody. I was talking to my sister about it for when her car warranty runs out.
Hi Tammie! Thank you for sharing your experience with Endurance! We're happy to hear that our representative was able to assist you so effectively and address your concerns regarding the deposit. It's rewarding to know that our efforts to make the process seamless and supportive were appreciated. If there's any way we can further assist you or your sister, please let us know. Your recommendation means a lot to us!
- The Endurance Team
Reviewed Oct. 24, 2025
The Endurance people were fantastic. That’s why I went with them. I was assessing a couple different ones. I’m currently on a full GM warranty and it went really well there, but I exceeded my warranty. But Endurance took me to 212,000 miles, and I’m very happy.
Hi Joseph! Thank you for your review and for choosing Endurance. We're happy to hear that our team was able to extend your coverage, providing peace of mind as you continue driving your vehicle. If there's anything more we can do for you in the future, please don’t hesitate to reach out. Safe travels!
- The Endurance Team
Reviewed Oct. 24, 2025
I bought my daughter a used car, so we needed to make sure it’s taken care of. Signing up for Endurance took only 20 minutes and customer service was excellent. I love it because it was easy. It could have been a little cheaper, though.
Hi Sherman! Thank you for your feedback. We're happy to hear that you found our sign-up process straightforward and quick. Your comments on pricing are appreciated, and we're glad to know this has not overshadowed the overall satisfaction with your experience. We are continuously striving to improve our offerings to provide the best value to our customers. If you have any further feedback or if there's anything else we can do to make your experience even better, please don't hesitate to reach out.
Thank you for choosing Endurance!
- The Endurance Team
Reviewed Oct. 24, 2025
I have my financial piece set up with Line 5, and the Endurance representative was very nice. Everything has been easily taken care of. I was able to see what I would get for the money and the price. I believe that the price I was quoted, and for what that covers, is good for the length of the policy.
Hi Debbi! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that the sign-up process over the phone was efficient and straightforward. It's great to know that you had clear communication and received your contract online, which is important for our customers. We're happy to have exceeded your expectations with our fair quote and standout service. Should you have any further questions, please feel free to reach out. We're here to assist you!
- The Endurance Team
Reviewed Oct. 24, 2025
I’ve done the entire process online, and Endurance said it would take about two weeks to receive the contract. It’s been way over two weeks, but I still haven’t received any mail about my Endurance coverage. The last time I called in to check, the representative was unfriendly and rude. They just said that it was in the mail and hung up. I wasn’t too impressed with that.
Hi Carmer! We genuinely appreciate you sharing your experience with Endurance. We're sorry to hear about the difficulties you mentioned in obtaining your coverage documents and any less than satisfactory moments in customer service. Please rest assured that we value providing peace of mind to our clients, and your feedback is invaluable in highlighting areas for improvement.
While we’re thrilled that you find value in the coverage options provided by Endurance, we are definitely committed to making swift and seamless service part of the package too. Your patience while we resolve the delay with your documentation is absolutely appreciated. Please contact us directly via feedback@endurancedirect.com and we will ensure the correct documentation is on its way to you immediately.
Thank you for choosing Endurance, and please feel free to reach out should you need further assistance.
-The Endurance Team
Reviewed Oct. 23, 2025
So my wife and I bought a used vehicle. 2018 Ford f150. I purchased a warranty through Endurance after researching multiple companies and they seemed to offer the best plan. So I thought. When I went to take my truck for the first service, my mechanic informed me I had some possible issues, so I contacted endurance. They took their sweet time sending an inspector. They literally took 2 months through the whole ordeal, sending inspectors multiple times. When the mechanic told them the least expensive option would be a motor replacement, they only agreed to pay 3000 of it and id be responsible for the rest. This is not what I was told when I purchased the policy. I was told they would cover the cost of the motor.
Furthermore, I've had a rental the whole time which has cost me nearly 4000. I was also told I would be reimbursed for. Which When it came time they denied. I've was told differently by everyone I spoke with from them. From the salesman to the claims rep. The whole reason I kept the rental, I was told they would pay for it. Not to mention, the reason I had the rental for so long is because it took them 2 months to finally come to any kind of conclusion. At this point it would have been cheaper to pay out of pocket completely. I'm not happy with any of the service. Don't waste your money
Hi Brendan. Thank you for sharing your experience with us regarding your protection plan through Endurance. We genuinely appreciate the time you've taken to articulate the challenges and frustrations you faced. Our aim is always to provide support that aligns with what we've initially agreed upon, which clearly did not meet your expectations in this case.
We are very sorry for the extended delays in having your issue inspected and the resulting costs with the motor replacement and rental that were misrepresented during your plan discussions. The circumstances you described are not consistent with the service quality and transparency that we strive for, and we want to urgently look into and rectify this for you.
Please reach out directly to our team via feedback@endurancedirect.com with any additional specifics about your policy, inspections, and communications you've had so we may investigate further. We want to make efforts towards a suitable resolution that regains your trust.
Sincerely,The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
