Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Oct. 12, 2025
I got the extended coverage from Endurance because I bought the vehicle for $10,000 and still have a loan on it. The signup process was pretty simple, took about 30 to 45 minutes. The representative who signed me up was very job-oriented and did a good job. He was able to handle everything over the phone.
Hi Chad! Thank you for sharing your positive experience with us! It’s reassuring to know that our representatives made the enrollment smooth and respectful of your pace. We're glad the process felt convenient over the phone, reflecting exactly what you were looking for. It's amazing to hear that our team could assist you effectively on this important decision. If you have more questions or need further support in the future, please just let us know. We’re here to assist whenever you need us. Thank you for choosing Endurance, and welcome aboard.
- The Endurance Team
Reviewed Oct. 12, 2025
I’m a 75-year-old on a limited income, so I needed help to get my car fixed if something happens. I’ve heard about Endurance for years and also heard from my dealership that CarShield don’t pay. It happened that I saw Endurance on TV and I remembered what I heard, so I decided to sign up with them. It went downhill after my initial call.
I kept getting these messages from Line 5 that there was a problem with my payment. Line 5 collected the payments for them, Endurance told me. I didn’t know why my payment didn’t go through. Maybe the money wasn't in the bank at the time, but I know it was in there when I called to get the service. I kept calling them all week, and no one called me back until 8:30 last night. I told him I’ve been calling them for four days at least and I didn’t want to talk to them at 8:30 at night. They could call me during decent business hours instead. I thought, if they couldn’t get back to me all of this time, what's gonna happen if there’s really a problem?
My brother told me to take my money and save it every month in case I have a problem with the car. I called Endurance the next morning and told them to cancel whatever I signed up with them. I just didn’t want any part of it, and I’m not gonna go through that.
Hi Fredricka. Thank you for reaching out and sharing your experience with Endurance. We truly appreciate your initial interest and apologize for any inconvenience caused by communication mishaps. Our aim is to deliver timely, effective solutions, and we regret that did not happen in this instance.
It is concerning to hear about the issues you faced with calls returned late in the evening and the related payment queries. Your peace of mind is very important, especially during emergencies, and we're sorry these expectations weren’t met.
If there’s anything further we can investigate or improve on from our end, please feel welcome to contact us through feedback@endurancedirect.com. We’re committed to resolving cases to your satisfaction and deeply appreciate your feedback, as it guides our ongoing improvement efforts.
Thank you once again for taking the time to express your thoughts. We hope to have the opportunity for restored trust at some point in the future.
Best regards,The Endurance Team
Reviewed Oct. 12, 2025
I heard about Endurance through my neighbor who said he has no issues with them. Purchasing was pretty simple. The plan options and cost weren’t too bad. I have not applied the warranty to my car yet, but I would like to see how it works in the near future.
Hi Edgardo! Thank you for sharing your thoughtful feedback! We're happy to hear about your positive initial experience with the purchase process at Endurance and that you found our plan options reasonable. While we're excited that you're satisfied so far, remember that our support team is here to assist whenever you use your coverage. We're confident you’ll appreciate it as much as your neighbor did. Thank you for recommending us—we're here for you whenever you need us.
- The Endurance Team
Reviewed Oct. 12, 2025
The coverage for the price is worth the investment. Signing up was easy. The representative had a professional attitude. She explained the contract thoroughly, and answered all my questions. She let me make my own decisions, and didn’t pressure me. Compared to other warranty companies, the minute you get on the phone, they want your credit card number so they can bill you. She did not do any of that. My experience with Endurance was great.
Hi Ron! Thank you for your thoughtful review! We're thrilled to hear that our representative was able to provide you with a stress-free and informative sign-up experience. Our team is committed to delivering excellent customer service, and your compliments mean a lot to us. We're glad that you feel comfortable with your decision to choose Endurance and we're eager to continue supporting your vehicle care needs. If you have any further questions or require assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 12, 2025
The guy at Endurance walked me through the sign up process and told me about everything–what was covered on the car. He sounded knowledgeable to me. My warranty ran out so I figured I should cover myself. Since it is a foreign car I need to get that taken care of just in case something should happen. I have recommended Endurance to a few people.
Hi Bonita! We're thrilled to hear about your positive experience with Endurance. It's great that our knowledgeable representative provided clarity and confidence throughout the sign-up process. Knowing you've recommended us from your satisfaction truly humbles us, and we appreciate your endorsement. If you need any further assistance or have any questions, please feel free to reach out. Welcome to the peace of mind Endurance offers!
- The Endurance Team
Reviewed Oct. 12, 2025
I went through many companies that say they could protect my vehicle. With those companies, I paid the initial fee to start it, but never sent me any information, and no cards. After that, I received a call asking me to pay my bill, and they would send the card and information. But at that point, I had already given up. I feel like this might not be the best fit for me. So, I went with Endurance after I watched them on a Youtube infomercial.
The information that the gentleman talked to me about Endurance, it seems like Endurance is really good, and it would be a possible fit for me.
I’m just waiting to find out when my monthly payment is due. And whether there’s any chance that I can make the payment next week, Thursday.
Hi Abraham! Thank you for the kind review! We're thrilled to hear you found our commercials compelling and that our representative provided informative assistance, easing some of the worries experienced with previous companies. Your positive engagement with our communication efforts is highly valued. We hope your expectations continue to be met as we assist you with finalizing details around your plan. Please reach out if there's anything further we can do to support your needs. Proud to count you as our customer!
- The Endurance Team
Reviewed Oct. 12, 2025
Absolutely horrible. Don't get them! I cancelled their service and I still haven't received my refund! Terrible company. They took my money without my permission and now I have to wait for them to give it back! Takes 6 weeks! What?! That's ridiculous. I would give it a no star if I could. Because they can't be trusted.
Hi Carmen. We apologize for your frustrating experience with our services and the concern regarding your unresolved refund. It's crucial for us to address this matter efficiently. Please contact our team at feedback@endurancedirect.com so we can expedite the process and resolve this to your satisfaction. We appreciate your patience and the opportunity to make amends. Thank you for highlighting your concerns—we are here to assist in alleviating them.
-The Endurance Team
Reviewed Oct. 12, 2025
I usually have a warranty on my car. I had a previous company, and I wanted a better experience. I went with Endurance because my manager referred them to me. The customer service rep was professional and courteous, and everything was fine.
Hi Bithiah! Thank you for sharing your positive experience with us! We're thrilled to hear that the sign-up process was smooth and that our representative treated you courteously and professionally. If you have any questions or need further assistance, please feel free to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Oct. 12, 2025
I had a great experience signing up with Endurance. The representative was knowledgeable and explained everything very well. I got all the discounts that he could give me, and everything worked out perfect. I was looking for a no-deductible option because I already got powertrain coverage through the dealership. It was supposed to be $127, but I asked him how much it would be with no deductible, and he said it would be $6 more. That’s $133 a month. I really liked it. The deal that I got, I only have 29 payments total for 48 months. That saves me quite a bit of money. I mainly took it out for my wife. I have stage four cancer, and if something happens to me, my wife has the coverage.
Hi Joe! Thank you for sharing your positive experience with us! It's great to hear that our representative provided you with such exceptional service and that you found the coverage options and financial plan to suit your needs perfectly. We're thrilled to know the process was easy and fulfilling from start to finish. Your recommendation means the world to us, and we're looking forward to continuing to provide excellent support for you and your vehicle!
- The Endurance Team
Reviewed Oct. 12, 2025
My experience with Endurance was fine. The representative I talked to, Lacey, was helpful. She went over everything with me. But I just found out that the infotainment center on my Nissan isn’t covered. So, if I have a problem, I just have to see if it’s covered or not. The price is a little high, and I haven’t filed any claims yet, but I just have to have it for my vehicle.
Hi Joyce! Thank you for sharing your feedback with us. I am glad to hear that your sign-up process was smooth and that Lacey was able to assist effectively. We're truly sorry to hear about the coverage confusion regarding the infotainment center of your Nissan. Your insights are crucial as we continually work to enhance our offerings for our customers. We are open to discussing your concerns in more detail and exploring the available options in your protection plan to ensure clarity and satisfaction. Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help!
- The Endurance Team
Reviewed Oct. 11, 2025
There’s nothing Endurance could’ve done any better. The customer service rep who helped me sign up was very nice.
Hi Brenda! Thank you for sharing your positive experience with us! We're happy to hear that our customer service met your expectations. We're grateful for your potential recommendations and look forward to continuing to provide quality service. If you have any questions or need assistance, please feel free to contact us anytime.
- The Endurance Team
Reviewed Oct. 11, 2025
I bought an older car and it had no warranty on it that’s why I bought Endurance. I have the plan for five years and I think it’s a little much but it is what it is. I didn’t realize I was gonna be putting out $6200 for five years. It sounds good when they tell you it’s $167 a month–it doesn’t sound like a lot of money. If they do what they say they’re gonna do when something happens to my car, then it will be worth it. But hopefully, I won’t have to use it.
Hi Ramona! Thank you for sharing your experience with us. We're glad to hear that the sign-up process and the initial customer service support were smooth for you. We want every customer to feel they are receiving valuable coverage for an investment they trust and find reasonable. We understand your concerns regarding the cost, and we're here to support your needs and ensure you feel the plan is worth every cent when it's time to utilize our service.
If you ever have additional feedback or questions, we welcome you to reach out to us—including any way we could help make your journey with Endurance rewarding. Thank you again, and here's to ensuring you get the most value from your coverage over its term.
-The Endurance Team
Reviewed Oct. 11, 2025
The warranty on my seven-year-old car expired last month, so I wanted a warranty that was gonna cover me. I contacted three companies. The person at Endurance talked like it wasn’t something I had to do, that it was an option, and that was one of the deciding factors. I don’t believe that the person who sold it to me would lie to me. He said it looked good and I should be okay with it. The plan started that same day and I was covered for four years.
I told friends mine is a very good plan but it might be a little higher than theirs would be. I was given a new car plan because I only have 40,000-some miles. They probably could get it cheaper than that. I told them it would be a great thing.
Hi Mary! Thank you for choosing Endurance and for sharing your positive experience with us. We're glad to hear that our salesperson made a great impression with a pressure-free approach, and that you're satisfied with the seamless signup process. We value your feedback regarding pricing and appreciate your recommendations to your friends. If you have any questions or need further assistance, we're always here to help. Welcome to the Endurance family, and here's to many years of driving with confidence!
- The Endurance Team
Reviewed Oct. 11, 2025
It’s been a little over a month since I signed up with Endurance. My son had some stuff go down. I loaned him about $13,000. And I realized if my truck breaks down bad, I’m not gonna have enough money to fix it. I had the name of Endurance in my phone and got all of my winterization done, and I thought this was the time to do it.
The customer service is excellent. I’m old and I don’t always understand everything and every question I had, but they were very patient. They explained some things a couple of different ways so that I could get it through my thick head. They were great.
Hi Marshall! Thank you for sharing your positive experience with Endurance. We're thrilled that our team provided the patience and attention to detail that met your needs, particularly during such key decisions. Your peace of mind is very important to us, and we’re here whenever you need assistance.
- The Endurance Team
Reviewed Oct. 11, 2025
I saw Endurance somewhere, maybe on TV. The customer service rep I talked to when I signed up was very helpful and knowledgeable.
Hi Paula! Thank you for sharing your experience! We're thrilled to hear that our representative was able to assist you so thoroughly during the sign-up process. At Endurance, we pride ourselves on our knowledgeable team and giving seamless service to new customers. Please don’t hesitate to reach out if you have any questions in the future. We're here to help!
- The Endurance Team
Reviewed Oct. 11, 2025
I got a truck I keep in good condition that’s about 11 or 12 years old with 95,000 miles. For my peace of mind, I wanted it to have some protection, so I looked at a couple of extended warranty companies. I saw that Endurance had a good reputation, so I signed up with them. Their representative I talked to was cordial and answered my questions.
Hi William! Thank you for sharing your positive experience! We're happy to hear that our sign-up process was straightforward and that one of our representatives was able to answer all your questions. It’s great you haven’t had to use the coverage yet, and we’re glad to provide you with that extra peace of mind for your truck. Should you ever need assistance, we're here to help. Welcome to the Endurance family, and happy driving!
- The Endurance Team
Reviewed Oct. 11, 2025
I had extended warranty from Endurance and I went with them because they’re one of the highest rated ones. And I like the sales guy too.
He actually reached out to me. And basically, he was a local guy up in Missouri. And I’m in Olathe, which is right close. I don’t think we knew some of the same people, but he used to work at a dealership down here in Olathe. He answered all my questions and everything. I said, I was buying a truck, and I was going to get it, but then they got a snafu on the title for about a month. So, I called him up, and he quoted me a price. When I called back about a month, the price was still the same. So, I just paid it all upfront.
Basically, this is my first time getting extended warranty. First time I’ve been involved in it. I got online and put my name in online, then my phone just blew up. The guy that called me before with some other company that they had on here, they were very pushy. They were very hard-sell people. Here’s my experience with that. I’m like, Fine. Send me the contract. We can’t send the contract until you send us a deposit. Well, I’m not sending you a deposit till you send me the contract. And Endurance was different. As soon as I talked with Endurance, he emailed me the contract, I got to look through it before I ever went with it.
Like I said, for me, it was like I talked to him. I mean, he called me, he emailed me. He called me the same day or the day after. I called him back, and he explained everything to me. I said, Look, here’s where I’m at. It’s going to be at least two weeks. He goes, Fine, no problem. And honestly, I got one email from Endurance, a follow-up email. And for me, I got jammed up getting the title thing done, So, I ended up getting the title on a Friday. I called that Monday, and it took about 15 minutes on the phone. They put my credit card right then and there, so it was very smooth.
Hi Michael! We’re thrilled to hear your positive experience with our Endurance and especially appreciate the feedback on the helpfulness and transparency of our sales representative. It’s fantastic to know that our straightforward and efficient service made the process easier for you.
While you felt the cost was higher compared to others, we’re glad the comprehensive coverage provided met your expectations and offered value. Thank you for recommending us for auto protection needs. Your satisfaction is our goal, and we’re here should you need any further assistance.
Thank you for being a valued customer!
- The Endurance Team
Reviewed Oct. 11, 2025
I would recommend Endurance. Their customer service was great.
Hi Donald! Thank you for acknowledging your recent experience with our team at Endurance. We’re thrilled to know that your sign-up process was smooth and exceptional, thanks in no small part to our dedicated representatives. We sincerely appreciate your recommendation and are grateful for your trust in our services. If you need any assistance in the future, please don't hesitate to reach out; we're here to help!
- The Endurance Team
Reviewed Oct. 11, 2025
When we bought our car they told us Endurance was the best you could have. Their reps were very pleasant and courteous. I have to wait a certain amount of time before I could use it. With way I drive, it’s going to take a while because I don’t go that far. The mileage is low on my car have.
Hi Carol! Thank you so much for sharing your positive experience and your 5-star recommendation! We're thrilled to hear that our team made the process seamless and were courteous in their approach. We appreciate your feedback regarding affordability and understand your perspective. We're always here to discuss the best options for you. If there's anything further we can assist with, please don't hesitate to reach out.
- The Endurance Team
Reviewed Oct. 11, 2025
The gentleman I talked to was really good and effective. He convinced me to get the extended warranty by telling me about the good things Endurance has and what they offer. I was pleased with what I heard from him, so I went with the company.
Hi Vernon! Thanks for sharing your positive experience with Endurance! We are happy to hear that our representative provided a smooth and effective sign-up process, enhancing your confidence in the coverage options we offer. We truly appreciate your recommendation and are excited to deliver reliable service as your coverage progresses.
- The Endurance Team
Reviewed Oct. 11, 2025
I had Endurance on another car, and I signed up for another vehicle. I never filed a claim, but I just have it for peace of mind. The representative who helped me sign up treated me extremely well on the phone, and the coverage I got met my expectations.
Hi Sherman! We're thrilled to hear about your positive experience with Endurance! Thank you for choosing us again and for your kind words regarding our customer service and coverage. Your trust and satisfaction are truly what we strive for. Should you need any assistance in the future, we’re always here to help. Wishing you continued peace of mind with your vehicle.
- The Endurance Team
Reviewed Oct. 11, 2025
I heard about Endurance either on Facebook or in a commercial. And the representative who helped me sign up was excellent.
Hi Karen! Thank you for sharing your positive experience with us. We're happy that you found our customer service team helpful and the sign-up process smooth. We strive to provide experiences just like yours. If there's anything more we can do as you continue with us, please feel free to reach out anytime. We’re here for you!
- The Endurance Team
Reviewed Oct. 11, 2025
I was also given roadside assistance and a loaner for the car if I need one for the duration of my car repairs. Given my experience with their customer service, as far as reaching out to talking with someone, I will refer them. It has been good.
Hi Natasha! We're thrilled to hear about your seamless and positive sign-up experience with Endurance. It's great to know that our agent's clear guidance helped you understand your coverage inclusively. The services mentioned, such as roadside assistance and access to a loaner car for major repairs, indeed aim to provide you direct peace of mind. We're excited about your plan to recommend us, and we're equally eager to continue delivering excellent customer service whenever you need us! Thank you for choosing us, and we're here if any questions arise.
- The Endurance Team
Reviewed Oct. 11, 2025
Endurance was the one that’s been doing the most advertising, so I just went with them. I didn’t even look at other companies. I signed up and went through the automated system, which was very easy. With the money that I invested, it seemed like getting it was the logical thing to do, that it’s worth the few payments. So far, I’m satisfied with it.
Hi Keith! We're thrilled to hear about your seamless experience with Endurance in securing protection for your vehicle. It's great that our straightforward sign-up process and effective communication brought you peace of mind. Thank you for investing your trust in Endurance; we look forward to providing outstanding service and support for years to come. If you ever have any questions, please don’t hesitate to reach out. Enjoy the peace of taking your driver with this coverage!
- The Endurance Team
Reviewed Oct. 11, 2025
My wife’s Durango was out of extended warranty, which we had through Mopar. Plus, my Dodge RAM was gonna be out soon. We looked into it, and I talked to Matthew who gave me the information, so we went ahead and signed up with Endurance. He did a fine job. We got along well that we laughed at each other’s jokes. I had a pleasurable experience with them.
Hi Alan! Thank you for sharing your experience with us. We're happy to hear Matthew made the sign-up process enjoyable and that you’ve enjoyed his customer service. We noticed you haven’t received your contract by mail yet; we apologize for this oversight. To address this issue, please contact our team at feedback@endurancedirect.com, and we would be glad to expedite the delivery and explore further digital options for your convenience in light of your current computer issues. We're grateful for your feedback and are pleased you would potentially recommend our services, promising to resolve your concerns swiftly.
- The Endurance Team
Reviewed Oct. 11, 2025
One of my friends was telling me how good Endurance was to him, and that as soon as he got one of his cars, he got them. I called them, and they gave me a pretty good quote. It was for my mom’s car, an Explorer. She doesn’t drive too much, but I just wanted her covered. I signed up, gave them a little information about the vehicle. It was pretty simple, and the rep was helpful. I’m thinking about getting the warranty on another vehicle I own, so I got her contact information. She was very grateful.
Hi Robert! Thank you for sharing your positive signup experience with us. We're happy to hear how straightforward you found the process and appreciate your positive feedback on our team member's professionalism. We're here to assist you whenever you're ready to add another vehicle or have further questions about your coverage. We look forward to continuing to provide you with great service.
- The Endurance Team
Reviewed Oct. 11, 2025
I’ve been thinking about getting an extended warranty for a while because my car’s getting older. I’ve had things go wrong the car, and it's expensive. I don't have a lot of extra money as I’m retired. Endurance is not all that expensive and I can afford it. It’s a good idea to get it. The process to sign up was easy. They were real nice, not pushy but enthusiastic. They asked me questions, and I answered them. Whoever I worked with was very helpful. I didn’t have any problems.
Hi Cheryl! Thank you for taking the time to share such a detailed and positive review. We're happy to hear that our sign-up process met your expectations and that our team was both pleasant and supportive. Providing you with peace of mind during your retirement is very important to us, especially considering the potential costs associated with unexpected repairs. We're thrilled that you're recommending us to your family and friends. If you have any questions or if there is anything further we can do for you, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 11, 2025
I asked my mechanic when I was looking for warranty companies, and he said Endurance was the best. The rep on the sign-up was helpful. I haven't had to use it since I just signed up, but I think they're doing a great job.
Hi Patrick! Thank you for sharing your positive experience with us! We're happy to hear that our customer service representative made the process smooth and easy for you. We're thrilled that your initial impression of Endurance has been so great and hope you continue to feel confident in the protection provided. If you ever need assistance or have any questions about your coverage, please don’t hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Oct. 11, 2025
I just got Endurance and the signup process was easy. The guy I spoke to was really great and I didn’t have any issues at all. I wish I would have done it a lot earlier because I have a 2015 Chevrolet Trax, and it’s not even worth as much as the insurance, so I don’t think it’s worthwhile because of the cost. But anyway, I got it, so I’m gonna use it. I haven’t had any claims, but they’re covering it, so there’s nothing wrong with it, and it’s a good thing to have.
Hi Theodore! Thank you for sharing your feedback with us! We’re happy to hear that you found the signup process straightforward and are satisfied with our customer service. We understand your concerns about the cost in relation to your current vehicle value, and we appreciate your candid reflection. Your insights are invaluable, and we’re glad to see you view us as a reliable company. Should you have any further questions or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed Oct. 11, 2025
My sister was with Endurance, and I was with CarShield and didn’t like them, so I went with Endurance. The young man who wrote me up was so nice, and he was able to answer all the question I had at the time. I hope everything is included, but if it’s not, I guarantee I will be calling them back.
Hi Angelita! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that Josh made your sign-up process seamless and left such a memorable impression. It’s reassuring to know that our pricing and coverage meet your needs, especially in comparison to your experiences with other companies. Rest assured, we're committed to providing the reliability and support you're looking for. If you encounter any issues or have further queries, we're here to help. We truly value your trust in us and look forward to serving you well.
- The Endurance Team
Reviewed Oct. 11, 2025
The two people who helped me sign up with Endurance were phenomenal. They offered me some incentives, so they were both very helpful. I have a four-year contract for extensive coverage, and I only have pay for three years. They sent me an email asking me to shoot a video of my vehicle, which I thought was ridiculous. But the warranty is good and I’d recommend Endurance to others as long as it fit their needs.
Hi Tommy! Thank you for leaving such a detailed review about your experience with Endurance. We’re thrilled to hear you found our initial customer service representative so helpful and accommodating. We're also pleased that our follow-up was positive for you, and that our coverage options met your needs and expectations, including the incentive with the four-year contract. We do acknowledge your concern about the video request and regret any inconvenience it caused. We absolutely strive to streamline this process, and your feedback is immensely valuable in finding ways to enhance our initial dialogues. We are grateful for your willingness to recommend us and thank you for your trust and commitment. If you have any questions or need further assistance, please do not hesitate to reach out to our team.
- The Endurance Team
Reviewed Oct. 11, 2025
Endurance’s rep was informative, and that’s the reason I went with them. I saw the company on the internet, and I was looking for powertrain coverage. The rep wound up selling me the whole thing. He was very good, and I got a pretty reasonable deal.
Hi James! Thank you so much for sharing your fantastic experience! We're happy to hear that our representative was able to provide valuable information and assist you in choosing the perfect coverage option. It's great to know you found it to be a reasonable and satisfying decision. We also appreciate your readiness to recommend us to your friends and family, and we look forward to providing excellent service and coverage benefits. Should you need any assistance, we're here to support you.
- The Endurance Team
Reviewed Oct. 10, 2025
I have a friend that had Endurance who has been talking about it. I have also been seeing it being advertised on TV. He told me that he had some work done, and that they 100 paid for it with no problems. So, I had been thinking about it for a while. The representative who signed me up was very accurate and professional. He answered all the questions that I wanted. He did not try to force me into taking it out. I was very satisfied with how he explained to me all the pros and cons, and how it works. Sign up for it. It would be the best decision you can make if you have to put your car in something.
Hi Debra! Thank you for recommending us after your positive experience! We’re thrilled to know our representative provided professional and transparent service during the sign-up process. Meeting customers’ expectations with clear information is important to us. We're grateful for your support and readiness to recommend us, and we look forward to providing exceptional service every step of the way.
- The Endurance Team
Reviewed Oct. 10, 2025
I purchased a warranty for 2 of my cars. My compressor went out on my Cadillac Escalade. Endurance refused to repair it due to seal failure. I need a new compressor. This is just like the other warranty companies. No good
Hi Donald! Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you faced with your Cadillac Escalade's claim concerning the compressor's seal failure. We understand the frustration and share your disappointment when expectations aren't met.
Our primary goal is to ensure our protection plan provides the coverage that brings peace of mind, and we're eager to address your concerns directly. Please contact our team directly at feedback@endurancedirect.com, so we can explore the details of your contract and investigate what went wrong. We value the trust you grant us with your vehicular protection needs and are committed to improving your experience.
Thank you for your patience and the chance to make things right.
-The Endurance Team
Reviewed Oct. 10, 2025
I purchased the Endurance Advantage Preferred plan on 08/31/25. The plan included 4 yr/75,000-mile warranty with a wait period of 30 days and 1,000 miles. On 10/04/2025 I experienced problems with my vehicle and immediately took the vehicle the nearest dealership which was less than a half of mile away to find out what was the source of the problem. It turned out to be the u-joints and the drive shaft needed to be repaired. Upon looking at the Endurance policy, it stated the parts were covered under the policy.
When the dealership contacted Endurance, they were told by Endurance that it was a preexisting problem and would not be paying the claim. I called Endurance hoping to rectify the situation, but to no avail. I assured them the vehicle showed no warning or indication that this had been going on before I joined Endurance. The reason I was joining Endurance is because I didn't want any laps of coverage time between the policy I had with the dealership when I purchased the vehicle and the time of coverage with Endurance and that I had met the 1-month 1000-mile wait period. But Endurance is not willing to change their mind or give me their decision in writing. This seems to be a case of not being with the company not collecting enough payments before having to pay out a claim.
Hi Daniel. Thank you for sharing your experience. We empathize with the frustration you're experiencing, especially when ensuring protection through a protection plan. Our intention is always to provide straightforward and reliable service to each of our valued customers.
Please allow us to review your case further. Your feedback is significant for spearheading improvements and clarity within our support practices. Please contact our team directly via feedback@endurancedirect.com. We'll work closely with you to understand all specifics and aim for a fair resolution aligned with our core concerted values.
Thank you for your patience, and we take your concerns seriously as we continue enhancing our service quality supportively.
-The Endurance Team
Reviewed Oct. 10, 2025
I spent $2000 on my car, and I just knew I needed to put some kind of warranty on it so the next time something happens, I’d have that. Getting signed up with Endurance was easy. They knew my expectations and put me in a position where it was easy for me to make a decision. I’ve got bumper-to-bumper coverage, full service, and I have to wait 30 days before I can use it.
Hi Ralph! Thank you so much for your 5-star review! We're thrilled to hear that signing up with Endurance was simple and that our representative provided the coverage you were looking for. It's great that the app and payment setup are making things easy and intuitive for you. We appreciate your recommendation and look forward to being your partner on the road. If you ever have any questions or need assistance, please feel free to reach out to us anytime.
- The Endurance Team
Reviewed Oct. 10, 2025
I wanted bumper-to-bumper coverage for my Sedan and I heard about Endurance on TV so I chose them because they were responsive. I called few companies, but Endurance got back to me. The representative I spoke to was very helpful and knowledgeable about their products and services.
The signup process was very easy. One improvement I would like to see a little more information about the actual product. You really have to talk to somebody to get information about the product and that’s not fair.
Hi Bonita! Thank you for sharing your feedback and your initial positive experience with our service. We're happy to hear that our representative provided you with the knowledgeable assistance you were looking for during the sign-up process. Your suggestion for more detailed product information on our website without needing to speak with a representative is appreciated, as we are always looking to improve the user experience. We hope your journey with us continues positively, and should you need any assistance or have any further feedback, please don’t hesitate to reach out. Welcome aboard!
- The Endurance Team
Reviewed Oct. 10, 2025
I canceled my policy the next day due to the poor review and after consulting with my brothers. Also, when I called to cancel the account manager was very rude until I hung up on him, and I called back to file a customer complaint. I don't think the warranty is good for my Benz.
Hi Chaz. Thank you for taking the time to share your feedback. We sincerely apologize for your recent experience with our company. It's concerning to hear about the challenges you faced during the cancellation process and your interaction with our account manager. Providing respectful and considerate customer service is essential, and your comment identifies areas where we immediate improvement is necessary.
We would like to speak with you directly to address the situation thoroughly and assist in resolving any unresolved matters regarding your account cancellation. Please contact our team directly via feedback@endurancedirect.com at your convenience, as we aim to restore your trust in our service by delivering a professional and accommodating response. Thank you once again for bringing this to our attention.
- The Endurance Team
Reviewed Oct. 10, 2025
Omg where do I start?. Endurance has been nothing but amazing for me. I have had them for almost 5 years. I recently just had to cancel a policy due to not having the vehicle anymore and the customer service rep Ms. Larita ** went above and beyond for me and just that call made me a lifetime customer
Thank you for sharing your incredible experience with us! We are happy to hear that you have had such a positive five-year journey with our service. We're thrilled that Ms. Larita provided you with exceptional customer support during your recent call. Your kind words mean a lot, and we're proud to count you as a lifetime customer. If you need any further assistance in the future, we're just a call away!
- The Endurance Team
Reviewed Oct. 10, 2025
Thank you so much Endurance for helping me with my car repair. I am so happy that I decided to trust Endurance as my car warranty providers. I have told all of my family and friends to go with Endurance for reliable service for their vehicles. Endurance has proven to me that I made the correct choice in calling you and again thank you for your outstanding service 😊.
Hi Shirley! Thank you for your enthusiastic review! We're thrilled to hear about your positive experience with our team at Endurance. Your recommendation to family and friends truly means the world to us. We're committed to providing outstanding service to help you and your vehicle stay on the road with peace of mind.
- The Endurance Team
Reviewed Oct. 10, 2025
I purchased Endurance for my 15-year-old car. The program started when they took my money. The signup process was very simple and not complicated at all. I have not actually talked to anyone in person or on the phone about Endurance. Everything I've done has been paperwork. Having Endurance is just peace of mind if you're not ready to purchase a vehicle or if your car is older.
Thank you for taking the time to share your experience with us! We're thrilled to hear that the sign-up process with Endurance was straightforward and that you found peace of mind with your coverage. If you have any questions in the future or need further assistance, please don't hesitate to reach out. We're here to help ensure you have a wonderful journey with us!
- The Endurance Team
Reviewed Oct. 10, 2025
I purchased a car in Chula Vista, California and I had just two months left on the warranty. The dealership suggested I sign up for Endurance. Doing that was easy. I called somebody and gave them the information. They were professional. If I have something major go wrong, they’re gonna take care of it because I paid them for it in full.
Hi Julie! Thank you for sharing your positive experience with Endurance. We're happy that enrolling was seamless and that you found reassurance in our coverage. We strive to provide peace of mind with our protection plans, and we're happy to see that you're satisfied with the protection we provide. We're committed to maintaining a premium service that fulfills our customers' needs. If you have any questions or require assistance, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Oct. 10, 2025
I was looking for bumper-to-bumper and I chose Endurance Warranty because they cover older cars. I took the vehicle to the auto dealer to have it worked on, and they dealt with them. The claim was easy, but I'm a little disappointed. I don't feel I got what I was promised.
The vehicle that I had taken in wasn't covered. And then they said that's $30 a day out of my pocket. So, I got the email to see what it covers. But it was so tiny, I could barely read it. I've asked for a physical card and paperwork to see what it's covered.
I tried reading it with a magnifying glass. But I haven't got anything other than a no on-a-repair, which I had to pay out of my pocket for $840. I will reach out to them. Because they promised me all kinds of stuff, and it's like, “It's not covered.”
Hi Debra. Thank you for taking the time to share your feedback with us. We're sorry to hear about the challenges you've encountered with your coverage, as clear communication and meeting expectations are critical to us. We realize how disappointments like claim denials, unexpected expenses, and possible misunderstanding of coverage can be stressful.
To address your concern in a timely and effective manner, please contact our team directly at feedback@endurancedirect.com with further details about your experience. We’re committed to investigating this thoroughly and working towards a satisfactory resolution.
Your input is invaluable to us, as it helps refine our processes to serve you and other valued customers better. Thank you for choosing Endurance.
Best,The Endurance Team
Reviewed Oct. 10, 2025
I had three wheel-bearings replaced on my 2014 Nissan Pathfinder. The process was very easy. I informed the service department I had Endurance. They completed their review, sent the information to Endurance. I also checked my policy, and the service was covered. I paid the $100 deductible. There were no questions, hassle, or wait time. Endurance gave their answer within minutes. I am very pleased with their quick response time, and hassle-free process in paying my claim. I would "highly recommend" Endurance to my friends and family. My mom referred me.
Hi Schlaunda! Thank you very much for sharing your fantastic experience with us! We are thrilled to hear that the process for replacing your wheel bearings went smoothly and was handled quickly. It’s great to know our response time and lack of hassle worked well for you.
A special thanks for recommending us, and a shoutout to your mom for her referral. We're committed to continuing to provide top-notch service that meets your needs effortlessly.
- The Endurance Team
Reviewed Oct. 10, 2025
The claims process was very easy and fast to get processed. The shop notified Endurance and everything was approved and repair completed. I couldn't have asked for anything better. Thanks Endurance for a fast, easy and painless process getting my car fixed.
Hi Jay! Thank you for sharing your experience with us! We're thrilled to hear that the claims process was quick and easy, allowing your repairs to be completed seamlessly. At Endurance, providing fast and efficient service is our top priority. We appreciate your feedback and are here anytime you need us.
- The Endurance Team
Reviewed Oct. 9, 2025
This was a very easy claim and response. My Chevy Traverse dealership in Neosho done amazing work. And the extended warranty was amazing. It was a very easy transition. Everyone said it was crazy to buy this policy. But at my last oil change they found out was wrong with my car and the estimate was almost 2000. And my extended warranty covered all the But my deductible.
Hi Brenda! Thank you for sharing such a positive experience with your coverage and your Chevy Traverse dealership in Neosho! We're happy to hear everything proceeded so smoothly and the claim process exceeded expectations by covering major repairs with minimal hassle. Buying coverage can indeed be beneficial and provide needed peace of mind when unexpected repairs arise. We're thrilled that you are satisfied with the coverage of the estimated $2000 issue you encountered. If you have any more feedback or need further assistance, we're here for you!
-The Endurance Team
Reviewed Oct. 9, 2025
We have 3 cars and 2 are with Endurance. Our experience and that of our mechanic has been quite good. No hassles! Just paid a small deductible and our mechanic handled the rest directly with Endurance. We took our cars into the mechanic. Waited for his input and gave our ok to fix the cars. Did not deal at all with Endurance. Very good business model.
Hi Walter! Thank you so much for your positive review! We’re thrilled to hear about your seamless experience with Endurance and our hassle-free process. We strive to make things smooth for both you and your mechanic. Your feedback is invaluable to us as we aim to continue providing excellent service.
Best regards,The Endurance Team
Reviewed Oct. 9, 2025
I made a claim for repairs for my car. I am very impressed with the entire process. Endurance approved the repairs to be made on the vehicle. I have not complaints about the service that they provided. I have been sharing my experience with Endurance with friends and family, I am very satisfied with this company.
Hi Gloria! Thank you for sharing your positive experience and the fantastic review of your interactions with Endurance. We are happy to hear that you were impressed with the repair process and that everything worked smoothly for your car's needs. Your satisfaction and continued support mean a lot to us, and it's great to know you're recommending our services to your friends and family. We're grateful to have customers like you and are here to assist whether you need us! Thanks for being part of the Endurance family.
-The Endurance Team
Reviewed Oct. 9, 2025
I called Endurance too see if certain parts were covered and talked to Mary Ann. She was very professional and good at her job. She had the answers for me in no time. I might also add She was very pleasing to talk with and easy to understand.
Hi Rodger! Thank you for sharing your positive experience! We're happy to hear that Mary Ann provided you with excellent service and prompt answers to your inquiries. We strive to offer smooth and helpful interactions, and we're thankful that you found our representative professional and easy to communicate with. If you have any more questions or need further assistance, please feel free to reach out anytime!
- The Endurance Team
Reviewed Oct. 9, 2025
Your company was very thorough and very helpful. It was the Nissan dealership that was falling behind in so many different areas. I am very pleased with this company. I have several of my friends and a family member who are also using Endurance now.. I am a senior citizen and I thank you so much for all you do and your help because I do not think I could have done it on my own.
Hi Naoma! Thank you so much for taking the time to share your positive experience with us! We are happy to know that our service has met your expectations and that you've found us helpful in navigating through your automotive concerns. It's gratifying to see that your satisfaction has even inspired others you know to choose our coverage. We are proud to serve you and are always here if you need further assistance. Thank you for your kind words, and rest assured, we'll continue to strive to provide the support senior members like you deserve.
- The Endurance Team
Reviewed Oct. 9, 2025
I was initially hesitant about purchasing an extended warranty, but my experience with Endurance has exceeded expectations. The claims process was efficient, and the mechanics partnered with Endurance kept me well-informed throughout. Based on my experience, I would confidently recommend Endurance to others.
Hi Shawnese! Thank you so much for sharing your positive feedback with us at Endurance. We're overjoyed to learn that the claims process and our communication with partner mechanics have exceeded your expectations. Recommending us to others truly means the world, and we're grateful for your trust in our services. Should you need any further assistance in the future, we're here and ready to help.
- The Endurance Team
Reviewed Oct. 9, 2025
I have 4 vehicles covered by Endurance and have been with them for about 4 years. I've had service on two of my vehicles and I am completely satisfied with the claims assistance and the customer service they provide. Other warranty companies are constantly vying for my business; but I'm quick to tell them to remove me from their call list; because I'm completely satisfied with Endurance. I immediately tell them to "STOP RIGHT THERE." I then let them know... "I am not interested in changing; cause If it ain't broke, why fix it?" Thank you Endurance!
Hi Catherine! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear how satisfied you are with our claims assistance and customer service for your vehicles over the years. It's fantastic to know that despite the many offers you receive from other companies, you continue to place your trust in us. If you ever need assistance or have questions, please don't hesitate to reach out. We're here to support you at every turn.
- The Endurance Team
Reviewed Oct. 9, 2025
I had no idea this would be so easy. I added some front end work done and it feels great and it was only a hundred bucks. I did not have to do anything. The mechanic shop took care of everything. The bill was $1,300. I paid approximately $1 because really saved me since I could no way afford to fix this.
Hi Louis! We're thrilled to hear about your enjoyable and seamless experience with us. We aim to make things easy and stress-free for our customers. Thank you for sharing such positive feedback. If there's anything more we can do for you, please feel free to reach out anytime!
- The Endurance Team
Reviewed Oct. 9, 2025
10/8/2025. Endurance Dispute. I am the owner of a BMW X5 that was taken to BWM due to concern of noise being generated in normal driving conditions. BMW dealership did the analysis and found the following: The front differential is internally grinding that can already be heard when the vehicle is moved in the parking lot. Root cause analysis was performed via stethoscope while the vehicle was raised on a vehicle hoist. Vehicle had DSC disabled and even at low speeds the grinding noise can be heard coming from inside the front differential. The wheel bearings are not causing a grinding noise, neither is the front drive shaft. Transfer case can also be ruled out due to not having any binding issues or noise emitting when driving on lift.
When the differential completely fails it either breaks at the input side and rips off the drive shaft and either damages engine and/or transmission. If it breaks on connecting side where it is bolted to the oil sump it breaks the oil sump itself. Either way the locking up of the front differential immediately immobilizes the vehicle resulting in a breakdown and extensive further repairs.
Major Safety concern: BMW raised the concern of safety by not doing the repair as requested. If it locks up it could pose a major accident risk. My understanding of the BMW findings were presented to an Endurance representative, and he did agree to the methods used of analysis and concurred that the parts should be replaced.
Two days later, Endurance home office notified BMW Greenville, SC that they wanted more physical evidence of failure. BMW’s technical people stated that to remove the part would require a complete engine tear down and still would not provide the physical evidence that Endurance is requiring. The part is small, and the good/fail criteria cannot be determined as it is no longer installed in an operating condition. To further add to the dilemma the part taken out cannot be placed back in the engine therefore a new part is required. Endurance wins as physical evidence cannot be demonstrated. Endurance knows this, how clever to evade this claim.
So where does that put me, by your definition physical evidence, it certainly puts me in a no-win situation. BMW stated the part was bad and they used the BMW approved standard method to determine the failure. And Endurance states that’s not enough! The reason we chose to go with Endurance was the assurance they sold my family that they were a reliable company. This letter of dispute was sent to Endurance by me, and they felt no responsibility for a return notification to me whatsoever. Again, BMW raised the concern of safety by not doing the repair as requested and Endurance felt no concern or understanding of the situation. I called customer service many times and they all in are responding reading from the same script. I would not recommend Endurance to anyone; they are not customer orientated. They are very deceiving to their customers. Their commercials shown on TV are far from the truth.
Hi Lawrence. Thank you for taking the time to detail your experience. We're sorry to hear about the challenges you're facing regarding your BMW X5 and differential issue. Our goal is to ensure peace of mind with our coverage, and it sounds like you've encountered an experience that falls short. The safety concerns and communication issues you've described should be treated with utmost priority, and we're committed to investigating further because they don't reflect our standards. Please reach out to our team directly at feedback@endurancedirect.com, so we can review your situation in more detail and aim to offer resolution quickly. Your commitment to safety and diligence on this matter deserve a timely, customer-focused solution.
Thank you,The Endurance Team
Reviewed Oct. 8, 2025
Endurance warranty is a joke! Once you get the warranty don't pay for anything!! And when you cancel you have to fill out a form to get notified. Before that they will keep you on the phone trying to get you keep warranty. Then transfer you to different customers service reps hopefully you would get tired of holding phone and hang up... They are so unprofessional so don't ever ever get these warranty. I spoke to people so many times trying to cancel. They will act like they did not get your cancellation request then they will tell you your credit will go bad when you cancel and stop paying... I'm warning all Endurance customers get out while you are ahead!! Do company know what their employee are doing!! I spoke with guy name Biaya **, they kept saying they did not received my cancellations. This was horrible. It took me 3 months to cancel. I even cancel my bank draft, but somehow they manage to withdraw the money for the payment.
Hi Cynthia. Thank you for sharing your experience with us. We deeply regret the difficulties you've encountered while attempting to cancel your warranty and the dissatisfaction encountered with our customer service. Your feedback is crucial as it highlights where improvements in handling and communication are urgent. We are committed to addressing such issues and seek your cooperation in resolving them. Please reach out to us directly at feedback@endurancedirect.com so that we may look into your specific situation with the urgency it deserves. It is important to us that our practices match the expectations of a supportive customer experience, aiming to work with you towards an appropriate outcome. Thank you again for bringing these concerns to our attention. We are committed to making things right.
- The Endurance Team
Reviewed Oct. 8, 2025
The insurance is a great idea for people who have older Vehicles and want to keep them. I do recommend this product WITH the additional protection of Gaskets. You may not think this is important and want to save money, however paying deductible and gasket replacements will cost more over time depending on the failures of the machine you drive. As for the cost payback benefits portion of this product: It is up to you as to the benefit.
As for me, I have had seals replaced in my front end and have not reached the cost of this insurance yet. However, you are paying for the repairs needed in one lump sum instead of over time. This is the same as putting in savings an amount to cover repairs in the hopes you will not need to use it until you sell off your vehicle for another (financial planning), where the average person does not do this. A little each month to Endurance equates to the amount you would have to place in the bank for repairs. Thus, Payback is in the eyes of the purchaser, and how you manage your funds. For me, this was a good ide,a and if available, I would purchase again if the truck I have qualifies after my term is complete. Thank you all for reading, hope this helps.
Hi Roberto! Thank you so much for sharing your detailed review. We're thrilled to hear that you're satisfied with our insurance offerings for older vehicles. We appreciate the insights you've shared regarding gaskets and the financial perspectives of using our coverage versus setting aside funds for repairs. Your thoughts mirror what many of our customers value. We're glad to hear you'd consider us again in the future. Thank you for recommending us and for choosing Endurance to safeguard your vehicle. If you have any more thoughts or feedback, please feel free to share them anytime.
- The Endurance Team
Reviewed Oct. 8, 2025
Was with a competitor but on a whim, I called Endurance. I liked the straightforward approach about the plans and no pressure. By the end of the call, I was an Endurance customer. Their coverage blew away the competition and I happily cancelled my previous warranty company. Endurance beat them in cost, coverage, and customer service.
We're thrilled you made the switch to Endurance and are enjoying the peace of mind our coverage provides. We're committed to offering superior plans at competitive rates coupled with exceptional customer service. If you have any questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for sharing your experience!
- The Endurance Team
Reviewed Oct. 8, 2025
I purchased and Endurance Warranty in early 2025 for my 2011 Nissan Murano to cover the powertrain and engine in case of a major breakdown. I paid $150.00 monthly for worthless policy. Just last week my vehicles transmission went out and the shop I took the vehicle to contacted Endurance only to be told they would not cover this claim due to the cost of the repair exceeding the value of the car. Make sure you check the value of your vehicle to make sure it's worth more than any major repair like a transmission. The sales team there will not tell you this and shame on them for unethical practice of theirs.
Hi Mark. Thank you for bringing your experience with us to our attention. We can understand your frustration with the recent coverage denial regarding your vehicle’s transmission. It’s important to us that our customers receive straight-forward, transparent information as well as the value you expect from your plan.
We would appreciate the opportunity to further investigate this and clarify any misunderstandings with the details of your coverage. Please contact us directly at feedback@endurancedirect.com. Your satisfaction is important, and we are committed to recognizing any improvements needed in communication that can enhance our service certainty.
Thank you.-The Endurance Team
Reviewed Oct. 7, 2025
Extremely satisfied with Endurance and I recommend endurance to friends and family.. They respond quickly so your repairs are done rapidly with no fuss or haggling back and forth... You are able to pick the repair shop of your choice so you will be using someone that you know and trust.. I am just a satisfied customer and I'm not being compensated in any way for my review!!
Hi Ernest! We're thrilled to hear about your positive experience with Endurance and are grateful for your recommendation to friends and family! It's always rewarding to know that our service has helped to make the repair process smooth and hassle-free for valued customers like you. If there’s ever anything else you need, please don’t hesitate to reach out. We're here for you anytime!
- The Endurance Team
Reviewed Oct. 7, 2025
I had a breakdown on my F150 and the shop confirmed it was my transmission to be the issue. I am now waiting on the 3rd transmission to be replaced due to Endurance replacing it with “junk yard” parts. Also, I’m being told that I must pay an additional $500 each time they replace the “junk yard” part because the shop has a $500 handling fee.
Hi Brian. We’re truly sorry to hear about your experience with the repeated transmission issues and the additional fees for replacements. It sounds extremely frustrating to face a steep financial burden when relying on your protection plan for resolution. Your experience is not in line with the level of service we strive to provide every customer. We are eager to take a closer look at this matter. Please contact us directly at feedback@endurancedirect.com so we can assess the situation in more detail and work towards finding a meaningful solution for you. Your satisfaction is crucial to us and we're committed to addressing your concerns. Thank you for bringing this to our attention.
– The Endurance Team
Reviewed Oct. 7, 2025
The absolute best!!!! Had them before. Never any hassle and cover way better than others. They are fast. Cannot say enough GOOD about them!!!! The service people could not believe how easy they were to work with. They also now recommend them. I recommend them all the time. Way better than dealership extra warranties.
Hi Donna! Thank you so much for sharing your positive experience! We're thrilled to hear how effectively we've been able to serve you and earn your trust. It's great to know that both you and your service team find working with us easy and worthwhile! Your recommendations mean a lot to us, and we'll keep striving to exceed expectations. If there is anything more we can do to assist you in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Oct. 7, 2025
Transmission blew on my car. Found out that with my car IT IS NORMAL part of its maintenance schedule. I always wondered why I never needed to add transmission fluid, It is a sealed transmission, very normal. Just have to put in a new transmission. $11000 bill was made into $3800, thanks Endurance.
Hi Kenneth! Thank you for sharing your experience with us. We’re glad to hear that Endurance was able to assist you significantly in reducing the cost of your car repairs. Providing manageable solutions and support during such times is important to us. Should you have any more questions or need further assistance regarding your coverage moving forward, please feel free to reach out. We're here to help.
- The Endurance Team
Reviewed Oct. 7, 2025
My service advisor called Endurance to see if the repairs woukd be covered. The adjuster came out to see the car, told him it should be covered and then after submitting the official report to Endurance, it was indeed covered! It only took a few days and we knew the whole time where it was in the pipeline and when to expect the next step. Absolutely recommend!!
Hi Kelly! Thank you for your fantastic feedback! We're thrilled to hear that your experience with our service and coverage met your expectations, and that you felt informed every step of the way. It's great to know that you would recommend us. Your words will motivate our team to keep performing at their best.
- The Endurance Team
Reviewed Oct. 7, 2025
The claim process was so easy, they were on top of it with my auto repair guy, I'm so glad I pay for this affordable service! I would highly recommend Endurance to anyone that has car without warranty!..†he price I pay for the warranty service is worth every penny!
Hi Ronnie! Thank you for sharing your experience with us at Endurance. We're ecstatic to hear that the claim process was so smooth and that our team was effective in coordinating with your repair provider. It's great to know you find value in our service when covering your vehicle. We appreciate you recommending us to others and look forward to serving you in the future. If there's anything else we can do for you, please don't hesitate to reach out.
- The Endurance Team
Reviewed Oct. 7, 2025
Be sure that you know how to read and comprehend a very tricky contract. Because if you decide that you don't want Endurance , Auto, they're already in calculating how they are going to keep your money, I paid over $260 and decided to cancel very shortly after because I was worried that it was a scam. It turns out now I owe them money, and I paid my bill on time.
Hi Kendrick. Thank you for sharing your experience with us. We apologize for any confusion and frustration you've experienced regarding your contract and cancellation process. It seems there has been a misunderstanding or miscommunication, and we are keen to address these concerns directly. Please contact our team at feedback@endurancedirect.com, and we will review your situation to work towards a satisfactory resolution. Your feedback is valuable to us, and we are committed to ensuring clarity and fairness in our agreements with customers. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Oct. 7, 2025
I have a 2018 Lincoln Navigator which was a manufacturer's buyback vehicle due to EXCESSIVE OIL CONSUMPTION back when it had 19000 miles. That's it. It is clearly stated so CLEARLY in the Carfax. It now has 117000 miles. My Instrument Panel Cluster went out, (which had nothing to do with the EXCESSIVE OIL CONSUMPTION issue the truck had almost 100k miles ago) and it needed to be replaced. They denied the claim citing that the vehicle is considered a lemon because it was a manufacturer's buy back. It's very interesting that they did not consider my vehicle a lemon when they were signing up. Very shady and deceptive company. Steer clear.
Hi Gene. Thank you for sharing your concerns with us. We're sorry to hear about the issue regarding your 2018 Lincoln Navigator. Your experience with the claim denial certainly does not reflect the level of service we aim to provide. It's crucial for us to understand and address all particular circumstances around a buyback situation. We would appreciate the opportunity to discuss your situation further to see how we might assist. Please reach out to our team directly at feedback@endurancedirect.com, and we'll be happy to help investigate this further for you.
Thank you,-The Endurance Team
Reviewed Oct. 7, 2025
Everything is worded so they don’t have to pay anything. Bad experience to the point of scam. Would not pay a claim on a fuel pump it was worded, mechanical fuel pump, and everything in modern vehicles are all in the tank, which is not covered. I’m getting aggravated with this whole process.
Hi Lee. We apologize for the distress and aggravation caused by this situation. It appears there has been a misunderstanding regarding coverage details, especially concerning the fuel pump. Our goal is to ensure clear and effective communication with all our customers and help them as quickly as possible.
Please allow us the opportunity to look into this matter further and offer clarity on the coverage related to your experience. Please contact our team directly at feedback@endurancedirect.com. Your feedback is taken seriously and will help improve our coverage clarity and the customer handling process for future cases.
Thank you for bringing your experience to us, and rigorous efforts will be made to identify what went wrong here. We are determined to address this quickly and sincerely.
Thank you,The Endurance Team
Reviewed Oct. 7, 2025
It isn’t often that a product truly does what it says. Endurance has exceeded my expectations and I recommend it to anyone shopping for a warranty! It has been easy to work with my mechanic and he has found Endurance the only extended warranty that he would recommend!
Hi Pual! Thank you for sharing your enthusiastic review with us! We're thrilled to hear that Endurance not only met but exceeded your expectations. It's great to know your mechanic values our coverage as well. Your recommendation is truly appreciated, and we're excited to continue providing you with a top-notch experience.
- The Endurance Team
Reviewed Oct. 7, 2025
Easy process to sign up for but when I had a claim sent out an inspector, inspector didn't seem to know what he was doing. Told the shop. They didn't know what they were doing. Denied my claim. The warranty company is scam. The shop tried to talk to the supervisor who could override that decision. Left numerous voicemails that were said that they would respond within 24 hours. No one ever responded. I do not recommend Endurance warranty to anyone. It was a waste of my money. They strung me along. My car's been in the shop for 2 weeks, hasn't been fixed. It's been a nightmare.
Thank you for taking the time to share your experience with us. We apologize for the difficulties you've faced, and it's clear that the events you're experiencing are incredibly frustrating. Your feedback is essential as it helps identify areas where improvements are urgently needed, particularly in regards to the handling of your claim and communication. We assure you that your concerns will be escalated to ensure they are addressed directly.
If you would allow us another opportunity, we're eager to rectify any outstanding issues and seek to restore your trust in our service. Please reach out to our customer service team directly at feedback@endurancedirect.com, so we can investigate the details with the seriousness it deserves.
We want to make sure your experience is exhausting what our customer service ethos promises. Thank you for illuminating these critical issues, and letting us know so we can rectify your experience.
-The Endurance Team
Reviewed Oct. 7, 2025
I lost my husband in May, he did all the bills and everything on the cars and truck. You sent me a letter stating that my notification on my truck was due. I ended up making a payment. Found out I already had coverage on the truck to twenty thirty. I called Endurance to cancel. I filled out a form you sent. Emailed it back to you. You didn't receive it. This has been a hassle to cancel.
Hi Goldie. We're truly sorry to hear about the challenges you've encountered during this troubling time. We deeply empathize with the difficulties you've faced in handling the billing issues after the loss of your husband. The miscommunication regarding your truck coverage is unfortunate, and we sincerely apologize for any additional stress this has caused in trying to rectify the situation. Resolving these situations is a priority for us; we invite you to contact us directly with further details at feedback@endurancedirect.com. Our team aims to ensure closure and provide you with a seamless solution moving forward. Thank you for your patience as we work through these adjustments together.
Thank you,The Endurance Team
Reviewed Oct. 7, 2025
Stay away from Endurance insurance. They're nothing but thieves and scammers. I took out the policy with Endurance and made sure before I took out the policy that everything on my truck from bumper to bumper, was covered so after over a year I had an issue with my horn on my 2014 Toyota tundra I called Endurance October 1st and ask them if my horn was covered. They told me yes, I took it into an automotive shop and paid $179 to have my horn diagnosed as to what the issue was causing it not to work. I was called by the automotive shop, they said my claim was denied.
I was super pissed when I found out it wasn't covered. When I called Endurance and talked to the lady, they said, "There's over 2,000 parts on that truck and we can't cover everything," and because the horn was tied into the airbag, and that part was not covered, when I was told everything was such, bullshit. Nothing but scammers and thieves. Stay away from this company, even in Kentucky. I did the reviews. I should have before I took out the policy was a waste of time and money. They have a class action lawsuit because they don't pay out. I should have done my homework before I took out the policy. Stay away from these thieves and scammers, they'll take your money and deny your claim. The other thing I was told before I took out the policy, the only thing that wasn't covered was oil, oil filters, brakes, stuff like that, which is understandable, this company should not be in business.
Reviewed Oct. 6, 2025
I had a bad experience with deception when signing up for a new extended warranty policy. The price I was given was for payment for 29 months. I had to call endurance to get a copy of contract and discovered that changed the 29 months payment plan to over 36 months payment increasing the policy to over $700.00 for the policy. Then I was told by one person they may only pay for after market or used part for repairs. Then I was told I had a new car and that shouldn't be a problem. Mean while I was on the phone trying to get this message straightened out for over 45 minutes. I ended up canceling policy.
Hi Shawn. We sincerely apologize for the negative experience you had while signing up for a protection plan with us. It is concerning to hear about the confusion surrounding the payment terms and the information provided regarding part replacements for repairs. Our intention is not to create discomfort for our customers, and we understand the frustration and disappointment this caused, ultimately leading to the cancellation of your coverage.
Resolving these issues and addressing any confusion or commitments made is a priority. I invite you to email us directly at feedback@endurancedirect.com. We aim to understand how we fell short and work to improve our processes and your perception of our commitment to providing quality customer experiences.
Thank you for voicing your concerns, and we are grateful for your patience and candor as we seek constructive paths forward. Our commitment to restoring trust remains paramount.
-The Endurance Team
Reviewed Oct. 3, 2025
Pricing is great and customer service agent very helpful and knowledgeable of the product. I would very much consider this company. The agents will make sure they get every possible discount for you and more.
Hi Brenda! Thank you so much for sharing your positive experience! We're thrilled to hear that you found our pricing fair and customer service knowledgeable and dedicated to securing every possible discount for you. It's rewarding to know that our agents were able to assist you effectively. We appreciate your consideration of our company and look forward to serving you in the future.
- The Endurance Team
Reviewed Oct. 3, 2025
I have a Endurance warranty policy for 2 months, and my transmission started to give out. I had met the requirements of driving the car a thousand miles and waiting thirty days. I took my car into a reputable transmission place and they sent out a third party inspector and verified that the part needed was covered by endurance policy. The endurance claims department found a loophole to deny my claim and I ended up paying four thousand dollars out of my pocket to have my transmission repaired. I am now struggling with the decision of whether to cancel them or trust that. They'll fix my next issue on my two thousand fifteen infinity.
Hi Michael. Thank you for sharing your experience with us. It sounds like a frustrating experience having to pay out-of-pocket for a repair you believed was covered. We apologize for any distress or confusion this situation has caused. Our goal is always to provide clarity and proper service regarding claims. To discuss your specific case and attempt to find a satisfactory resolution, please contact our team directly at feedback@endurancedirect.com. They’ll be well-equipped to address your concerns in detail. Thank you again for your patience and allowing us the opportunity to rectify this matter.
Sincerely,The Endurance Team
Reviewed Oct. 3, 2025
I had a stressful Friday. Knew I needed help on this month and some questions, when the call was over I was laughing and everything I needed help with was resolved. Love this company and all the support I get when I call.
Hi Cheryl! We’re so happy to hear that our team could turn your stressful Friday into a day filled with laughter and complete support. It's rewarding to know everything you needed help with was resolved. Thank you for your kind words and for being a valued part of our community. We’re always here for you!
- The Endurance Team
Reviewed Oct. 3, 2025
Only 1 star because you can't go lower. I had 2 claims: 1st, an ABS control module cost to repair was $3000, Endurance only covered 1/2 because they said they could get the part at 1/2 the cost of the dealership, the problem was it didn't come programmed and the dealership wouldn't put it in the vehicle, so I ate $1500. 2nd claim dealership said I needed a new engine. #3 exhaust valve was burnt, and the cost to repair it was only slightly lower ($300) than to replace the engine ($6500). Endurance said valves were an exclusion and therefore denied the claim.
I paid for their so-called extended warranty every month, and they took the money gladly, but when it came time for them to stand by what they said, it's a different story altogether. I'm here to warn anyone thinking about purchasing a policy with Endurance to RUN away. Put the money you would pay them into an account to collect interest, and if you need something done on your vehicle, take it out of your account. In short, Endurance Warranty is a SCAM!
Hi Gary. Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the issues you encountered with your claims and the unsatisfactory resolutions provided. We understand how disheartening it can be when expectations aren't met, especially after diligently maintaining your plan. Your feedback is crucial, as it highlights areas where we need to improve.
We’d like the opportunity to make this right. Please contact us directly at feedback@endurancedirect.com so that we can review your claim details and explore possible pathways for resolution. Your satisfaction is important to us, and we want to see how we can improve the situation.
Thank you for giving us the chance to address your concerns. We're committed to turning your experience around.
-The Endurance Team
Reviewed Oct. 3, 2025
I really don't like being lied to when I asked about a letter I received from you. Turn out it is a bunch of bull crap. Take me off of any contact information have on me. Don't ever call or email or mail me anything.. If I hear from your company again I'll let my attorney handle it. Because at this point being lied to isn't cool!!!!
Reviewed Oct. 2, 2025
Worst experience ever!! Do not full for the bullshit they try to sell you. I put in a claim for my car & they told me it was covered due to it being a "Pre-existing" during my wait period for the warranty to kick in. All while taking money out of my account monthly. Fast forward 7 months later I put in a claim & it's not covered. They wouldn't even help with $100 towards the repair to keep a customer. Instead now I want a full refund of all payments given & I will find a real warranty coverage provider. 100% scam!!!!
Hi Mr. Russell. We're sorry to hear about your recent experience with our service. The situation you've described sounds incredibly frustrating, and it's not reflective of the experience we aim to provide for our customers. We understand how important it is for your claims to be covered without unexpected setbacks, and we’re keen to learn more to address and resolve the issues you've faced.
Please reach out to our team directly at feedback@endurancedirect.com so we can review your plan details and gather more information regarding your specific case. Our commitment remains to provide clear coverage and customer satisfaction, so your feedback is invaluable in our journeys towards betterment. We aim to explore all possible solutions to regain your trust and offer the service you deserve.
Thank you for bringing this to our attention, and we apologize once again for any distress caused.
-The Endurance Team
Reviewed Oct. 2, 2025
This place is a scam. Stay far away from these guys. They outsource contracts to 3rd parties. When trying to file a claim they reroute you to several different departments. Endurance can't even help you for the insurance they sold you. The scam is putting you on hold from department to department. Myself as well as the auto repair shop spent over 4 hours on the phone with no answers. I ended up paying out of pocket $1,400 to get my truck out of the shop. And I even had 3 separate policies for suspension and tires. I paid these jokers $185 a month for almost a year for nothing. Do yourself a favor save your money. These guys will just put you on hold for hours or deny your claim. I will be adding my name to the class action lawsuit. If you are having issues like this. Just Google lawsuit against Endurance and it will prompt you to the Attorney handling the lawsuit.
Reviewed Oct. 2, 2025
⚠️ Warning: Do NOT buy an extended warranty from Endurance! After 7–8 years of faithfully paying into this plan, my 74-year-old uncle discovered that Endurance refuses to cover needed repairs. Imagine how much money he’s poured into this warranty, only to be denied when he finally needs it. Endurance has taken advantage of him and others like him. Save your money and protect yourself—don’t let them do the same to you.
Hi Natalie. Thank you for taking the time to share your uncle's experience with us. We are deeply sorry to learn about the challenges he faced with his coverage. Your feedback is important, and we want to address this situation promptly.
At Endurance, our goal is to ensure our plans provide the necessary support when our customers need it. We are concerned to hear that your uncle was not able to receive the required repairs after investing in the plan for several years. We would appreciate the opportunity to look into this matter further to uncover potential solutions.
Please reach out to our team directly at feedback@endurancedirect.com so we can gather more details and work towards making this right. Customer satisfaction is our utmost priority, and we value your efforts in bringing this to our attention.
Thank you again, and we hope to resolve this concern positively.
Sincerely,The Endurance Team
Reviewed Oct. 2, 2025
If I could I would give No stars at all!!! These people are SCAMMERS, they'll only fix close friends and family members' vehicles and are banking off of our hard earned money!!! I had their coverage for over 10 months, which I paid over $1000 and the company never fixed any issues I called in about. I tried getting help or assistance for not one issue, not two, but three different issues and they said they don't fix any of my issues. But the agent said I had Gold star coverage just to get me to sign up. I cancelled my contract with Endurance and it took two months only for them to only send me $96 back & said they gave me coverage but hasn't fix anything on my car. They'll ask for your odometer reading so they could subtract from your money you paid in .... Yet they never even once offered me roadside assistance or any help for me signing up with Endurance!!! So BEWARE, ENDURANCE COMPANY ARE SCAMMING US legally!!!!
Hi Nicole. Thank you for sharing your experience with us. We sincerely apologize for the distress and frustration described in your review. It's disappointing to hear that our service did not meet your expectations, especially regarding your coverage details and the related refund process.
We take such accusations very seriously and are committed to investigating these issues comprehensively. Please contact us at your earliest convenience at feedback@endurancedirect.com so we can address your concerns more directly and find a suitable resolution. Your trust matters to us, and we're dedicated to helping improve your experience with our company.
Thank you for bringing this to our attention.– The Endurance Team
Reviewed Oct. 2, 2025
Customer representatives are super helpful, pleasant, conversational, and no long wait times; which is always a bonus when you have a lot going on throughout your daily tasks. Winston and Courtney were funny, helpful, and easy to talk to and helped with what I needed at the time of my call.
Hi Scelena! We're thrilled to hear about your positive experience with our customer representatives, Winston and Courtney. It's great to know that they provided you with friendly and effective service, and that your needs were promptly addressed. We aim to make every interaction as convenient as possible, especially with customers like you who have bustling daily tasks. Thank you for sharing your feedback! If you have any more questions or need assistance in the future, please feel free to reach out.
- The Customer Operations Team
Reviewed Oct. 1, 2025
They bargained with me to leave Carshield offering better service and timely response for repairs. In my 2 years with them I only came to use them 1 time and they couldn’t cover simple oil pan cost for repair because it had some rust on it. Obviously it’s a 2014 vehicle in 2025 and I keep my car well maintained. So I canceled for being money hungry to charge monthly autopay and couldn’t cover even 1/4 of the price I had already put into their contract.
Hi Xavier. We appreciate you taking the time to share your experience, and we're truly sorry to hear about your disappointment. It's important that our coverage provides the peace of mind and reliability you expect. We understand it was distressing to not receive compensation for the oil pan replacement due to rust issues, as well as experiencing dissatisfaction given the financial investments you've made into the coverage.
We'd really welcome the opportunity to address this situation further with you. Please reach out to our dedicated support team at feedback@endurancedirect.com so we can gain additional context surrounding your case, help explore resolutions, and consider any adjustments that fulfill our commitment to quality services.
Thank you for allowing us to learn from your experiences, and we decisively hope to enhance our future working relationship.
Best Regards,The Endurance Team
Reviewed Sept. 30, 2025
I hate giving my phone number for the reason that insurances do NOT value my time. I gave my email address to be contacted and have NOTHING via email and boohoo phone calls!!! There is a reason I do NOT answer solicitors and SCREEN ALL my calls!
Hi Connie. We apologize for the inconvenience you've experienced and we thank you for sharing your feedback. It’s truly concerning to learn that our contact methods have not aligned with your preferences and led to unwanted phone calls. We appreciate the opportunity to help rectify this situation by reviewing our approach and getting this right moving forward. Please feel free to contact our team at feedback@endurancedirect.com, where we will record this contact preference and work towards resolving these communication hiccups.
-The Endurance Team
Reviewed Sept. 30, 2025
How these people have good reviews, is beyond me, it seems like most of the bad reviews are by legitimate customers, and I truly believe that the good reviews are probably written by friends, the customers complain about the same exact thing that I’m about to complain about. These people find ways to get out of paying claims on technicalities, (and that is exactly what the AI overview states). I bought the best warranty which covered struts on my car, nowhere where did it say that if another part causes the strut to go out that it’s not covered (that’s something else they made up). What difference does it make? The strut went out. And it clearly states that struts are covered.
First they tried to say, "You don’t have struts on your rear end, you have shocks." When the dealership proved them wrong, and my licensed mechanic Agreed with the dealership. They got caught in the first lie, and then they found another way to deny the claim. They tried to say that something else caused my strut to leak. Well, that doesn’t make sense. The bottom line is the strut went out. So it should be covered., Plus, I don’t buy the story that something else made the strut go out that’s crazy!
I believe they take a percentage of claims, and approve them, and then they take another percentage of claims no matter what they are and deny them. This is all about dollars and greed. These people to me are liars and thieves, each customer service agent that I spoke to all they cared about, was trying to get me to not cancel my warranty, and each one of them contradicted each other. That shows that they lie. If you choose to buy a warranty from these people do it at your own risk, I would rather go with CarShield, which they are not the best warranty company, than them. At least they pay claims. Uf you’re gonna buy a warranty go to CarShield. You’ll have better luck.
Reviewed Sept. 29, 2025
I want to cancel my policy because it looks like Endurance Auto Warranty doesn't pay for anything. My air conditioner was out and Endurance said, "Oh, we don't cover the blower." The blower was working though. The service manager, the one that talks to me back and forth about my claim, called Endurance back and said, "We didn't say it was a blower." She told Endurance the issue was another part that's covered in the plan but they said, "We don't cover that neither." I couldn't win with Endurance. When I signed up, they said the AC is covered, but then when I went for it, they said they're not covering it. I also asked them to send me a copy of the contract and they didn't. They just emailed it to me.
I'm paying for the repair out of pocket and if something else goes wrong with my car, Endurance might not pay for that as well. I'm paying 5,000 for nothing and that's a lot of money. I'm buying a new car with that. The thing is, it wasn't a big claim like an engine. It was the air conditioner. They told me they cover the module for that, but now, they're saying they don't. Somebody asked me how the claim was and I told them, so they went to somebody else.
Hi Richard. Thank you for sharing your experience with us. We're truly sorry for the frustration you've encountered regarding the air conditioner coverage under your protection plan. We understand how stressful it can be to feel like you were promised a certain level of protection that was not honored, especially with something as crucial as vehicle repairs.
Please know that your feedback is valuable, and we are eager to address your concerns. We are committed to reviewing your situation in detail and explaining the coverage clearly. We invite you to contact us directly at feedback@endurancedirect.com to discuss this matter further and work toward a resolution. Your trust is important to us, and we welcome the chance to restore your confidence in Endurance. Thank you for giving us the opportunity to assist you.
-The Endurance Team
Reviewed Sept. 29, 2025
My car was outside the 100,000 mile warranty and the rep I dealt with at Endurance was absolutely perfect. They answered every question and explained in detail what the plan covered and didn't cover. They were very good. However, I don't have a copy of my contract. I was supposed to get it, and they sent me all these things, but my copy didn't download.
I first heard about Endurance Auto Warranty on TV, then I heard somebody I worked with say, “I really gotta get a warranty on my car. It's a really good car. You never know if something's gonna happen.” I said, “Oh, you need to get Endurance.” Another person told me they were looking at Endurance, and I told them to call, so I hope they did. They were looking at Endurance because the warranty they had was twice as high as mine was. They asked me what I was paying, and I told them about 140 and they said “What?” I said, “Yeah.” They told me they were gonna be calling you.
Hi Rosalind! Thank you for sharing your story and recommending us to others. We're pleased to hear that our representative was able to provide you with seamless customer service and clear explanations. It’s great you had a smooth initial experience. However, we're sorry that there was a glitch in downloading your contract. Please reach out to our support team at feedback@endurancedirect.com and we'd be happy to resolve this for you. We're here to help, and it means a lot that you trust us to protect your vehicle and exceed your expectations!
-Endurance
Reviewed Sept. 29, 2025
I talked to the rep from Endurance and she was very respectful. She knew how to talk to me. She asked me a few little things about what I think of how things are, and I had gotten the bonus thing because I already had paid to get on. The experience was very helpful and nice. People should jump aboard Endurance. It's great.
Hi Russell! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team was able to provide respectful and helpful service. It's great to know you received the bonus and found our assistance valuable. We aim to keep delivering such exceptional service, and we appreciate your recommendation for others to join us.
- The Endurance Team
Reviewed Sept. 29, 2025
The Endurance rep I worked with was very patient. I liked the price to be lower and he lowered it as much as he could. My son uses Endurance too.
Hi Lucille! Thank you for sharing your experience with us. We're pleased to hear that the sign-up process was easy and that our representative left a positive impression. While our aim is to offer competitive pricing for quality coverage, we're happy that the representative could help in finding a plan that fit your budget. It’s wonderful to know you’re content with your choice so far. If there’s ever anything you need, please don’t hesitate to reach out. Welcome to the Endurance family!
-Endurance
Reviewed Sept. 29, 2025
I signed up with Endurance in August. When I submitted my first claim for a particular error in the transmission, they said they don't do this and they don't do that. They denied my claim. I said, "It was not indicated to me when I took the warranty out for my vehicle." They advertise on the radio that they take care of vehicles from the beginning to the ending. Then when I needed help, I'm like $3000 in the hole, and I can't even get the truck out of the shop 'cause I don't have the money. I was very dissatisfied cause the information provided was incorrect.
Hi Frankie. Thank you for sharing your experience with Endurance. We're very sorry to hear that your coverage didn't align with your expectations, especially during such a critical need with your transmission repair. We understand how significant repair costs can be and the added frustration you feel about unexpected coverage limitations. Your concerns about our claims process and the discrepancy in coverage will be reviewed swiftly and sincerely.
It's vital to address instances like yours to improve both our communication and the underlying service promises. We invite you to contact us directly at feedback@endurancedirect.com so we can personally investigate this coverage issue further and ideally work towards a satisfactory resolution.
Thank you for bringing this to our attention. Your feedback matters significantly to us and we are here to support you.
-The Endurance Team
Reviewed Sept. 29, 2025
The Endurance rep I worked with was Bryan. He was very thorough, wasn't beating my head in trying to get me to sign up. Everything was good. It was a pleasant experience. I got full coverage and it was cheaper than I thought. I should have done it sooner.
Hi Kevin! Thank you so much for sharing your positive experience with us. We’re thrilled to hear about the exceptional service you received from Brian and that you are pleased with your coverage and pricing. It's heartwarming to know you are satisfied enough to recommend Endurance to your family members. We are happy to welcome your son, daughter, and partner into the Endurance family. Your satisfaction and trust mean a lot to us, and we’re excited to continue delivering the steadfast support you deserve. Should you need any further assistance or have questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 29, 2025
I decided to go with Endurance 'cause they had less complaints compared to other companies, also rated a little bit better from what I've heard. The downside is, they turn down cases or reimbursement cases because they have a habit of saying, "It's a pre-existing condition." I went through divorce, and I just needed to be comfortable with the next few years with the automobile that I have. I compared different companies and I was more comfortable with Endurance. Signing up with them was very satisfactory.
Hi Demetrios! Thank you for sharing your story and positive experience with Endurance. We're thrilled to hear that the setup process and customer service met your expectations and aligned with your needs, especially during what's been a significant period of transition for you. It's also reassuring that you found our coverage to be transparent and a fitting choice given your circumstances. We place high value on providing trust and quality service, and it means a lot to know that we're supporting you affordably and efficiently. If you have any further questions or need assistance moving forward, please don't hesitate to reach out. Welcome to the Endurance family—we're looking forward to continuing to meet and even exceed your expectations!
- The Endurance Team
Reviewed Sept. 29, 2025
My Endurance policy was expiring and I decided to extend it and go for another four years. The renewal process was very simple. There was nothing difficult about it. Everything went well.
Hi William! Thank you for taking the time to share your detailed thoughts about your experience with Endurance. We’re pleased to hear that both the initial and renewal processes have been straightforward according to your understanding and expectations. We do our best to provide peace of mind through comprehensive plans, emphasizing value, especially in case any unforeseen issues arise. We understand that balancing cost and benefit can feel taut at times, yet rest assured, our focus remains on providing exceptional protection needed should any significant repairs occur over time. If there's anything specific in coverage that you'd like further clarity on or if new questions emerge, our team is always here to assist you. Again, we appreciate your trust in Endurance to protect your vehicle beyond the manufacturer's warranty.
- The Endurance Team
Reviewed Sept. 28, 2025
I looked online and found Endurance myself. I was looking for the best coverage. Their rep was good and explained each option to me. When I got ready to make my down payment, something was incorrect, and I went back to correct it, and it just kept spinning and wouldn't let me make the payment. I would have done it myself. They started calling me from there because I guess they saw that I was trying to do it. As far as the timeline of when I can use the warranty, they told me about it, and then I went back and read the documents myself. My contract says I have to have 30 days and 1,000 miles.
Hi Latoya! Thank you for sharing such comprehensive feedback with us. We are happy to hear you are overall satisfied with your sign-up experience. While there was a moment of frustration with our website's payment processing, it's heartening to know our customer support team was able to swiftly assist you. We're glad our representatives could smooth the process for you by providing knowledgeable and insightful service that quickly restored your confidence. Additionally, clarity regarding the coverage initiation terms is indeed significant, and we're glad to have met your expectations there. If there's anything further you need or any way we can support you during your coverage tenure with us, please let us know. Thank you for choosing Endurance after your thorough research, and we look forward to serving your auto protection needs effectively.
-Endurance
Reviewed Sept. 28, 2025
Request a tow truck from Endurance for my car to be towed on Friday 9/26/2025 at 5 pm due to an out of town emergency then returning on Sunday 9/28/2025 noon to find my vehicle was never towed as requested and obtained parking tickets.
Hi Curtis. We appreciate you taking the time to share your recent experience with requesting a tow. We understand how frustrating it can be when expectations aren't met, and we're sorry for any inconvenience caused by the mix-up with your vehicle not being towed as requested, which unfortunately resulted in parking tickets. We strive for excellent service, and this situation did not reflect our mission. To investigate this further and assist you accordingly, please contact our team at feedback@endurancedirect.com at your earliest convenience. We value your feedback and aim to correct issues swiftly so that they don’t repeat. Thank you for bringing this to our attention.
-Endurance
Reviewed Sept. 27, 2025
I like the discount that I got from Endurance. Everything went well during the purchase. The price was good, the purchase process was fast and they've got good customer service. My boyfriend and I went over the plan options together over the phone with one of their representatives. We're just waiting for the plan to kick in.
Hi Rosa. Thank you for sharing your positive experience with us. We’re happy to know that the discount appealed to you and that our customer service met your expectations during the purchasing process. It's exciting that you found our pricing reasonable and the transaction smooth. While you await the coverage activation, rest assured, we strive to provide exceptional service and look forward to meeting your needs when utilizing your coverage in the future.
If any questions or concerns arise, please don't hesitate to reach out to us—we’re here to assist you at every step.
- The Endurance Team
Reviewed Sept. 27, 2025
When I finished to pay my car off, the warranty just disappeared. I had to look for another warranty company and I reached out to Endurance. I spoke to a great representative. He was very professional. I was most impressed when I got a discount.
Hi Joanne! Thank you so much for sharing your wonderful experience! We're thrilled to hear our representative left you impressed with excellent service and an enticing discount offer, showcasing professionalism and courtesy. It’s fantastic that the signup process was straightforward and competitive pricing satisfied your first foray into vehicle coverage post-manufacturer coverage. We are dedicated to continuing this high level of service and being there for all your vehicle protection needs. Welcome to the Endurance family, and feel free to reach out anytime!
- The Endurance Team
Reviewed Sept. 27, 2025
The representative that helped me sign up did a very awesome job. He went through everything with me. We had a good long conversation, and he was very nice. I really appreciate him. He was right on point with everything. The only thing is I'm paying Endurance for two vehicles and I just wanna shorten it up. It is 29 payments on one vehicle, and 30 payments on another.
Hi Ray! We're thrilled to hear about your smooth transition and positive experience with our team at Endurance! It's great to know that our representative made the process seamless for you and that you're feeling optimistic about our coverage. If you ever need any assistance or have more questions in the future, please don’t hesitate to reach out. Welcome to the Endurance family – we're here to support you every step of the way!
- The Endurance Team
Reviewed Sept. 27, 2025
What my Endurance warranty covers is exactly what I was looking for. It's not breaking the bank, too. Signing up with them was smooth. The guy I spoke with explained everything to me and made the purchase easy. He really sold the company in order to get me signed up. A couple weeks later, I called in and I spoke to a young lady. She answered my question to the T, so I have no complaints.
Hi Christopher! Thank you for sharing your positive experience with us! We’re happy to hear that our representatives made the process convenient for you despite receiving a solicitation elsewhere. It’s great knowing our coverage suits your needs without feeling burdensome financially. Should you have more questions or require assistance in the future, we’re just a call away. Thank you for choosing Endurance and for highlighting the aspects that mean the most to you. We look forward to serving you!
- The Endurance Team
Reviewed Sept. 27, 2025
Was not satisfied with Endurance. Had an transmission claim that they did not honor. They found a loophole to deny my claim. Could not give me the denial form or reason for denial in writing. I was told it was verbal only. I was lied to by the sales person who told me that transferring a vehicle instead of canceling a vehicle I would keep the value of the old warranty.
Hi Michael. We're deeply sorry to hear about your experience. It's disappointing to learn about the issues you encountered with your transmission claim and communication with our personnel. We understand how crucial it is to trust that your concerns are met with transparency and consistency.
Misdirected information and unfulfilled assurances do not reflect our service ideals. Please allow us the chance to address this matter directly. We request you contact our team at feedback@endurancedirect.com so we can discuss the claim further and see if we can work towards a solution. We are dedicated to reinstating your confidence.
Your feedback is indispensable for system-wide enhancements, and we are sincerely wishing to rectify your past interactions. Thank you for making us aware, and we are unquestionably committed to making things right.
-The Endurance Team
Reviewed Sept. 27, 2025
Endurance does a lot better than the other companies. When I was signing up, I spoke with a representative who answered all my questions. He was very knowledgeable. Everything went well with the process.
Hi Steven! Thank you so much for sharing your great experience with us! We're thrilled to hear that our team could support you throughout such a seamless signup process, and we're glad that you feel confident in your choice to join the Endurance family. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here for you anytime.
- The Endurance Team
Reviewed Sept. 27, 2025
Endurance Warranty's rep tried to get us a good price, but it's still awfully high. He got down a bit from what he started at because we're both seniors and on social security. We bought a vehicle. It's on payments and I felt we need some protection on it. However, the payments to Endurance Warranty are almost as high as the car payments. But I know that the powertrain is covered, and that was my main concern. If the transmission or engine went out, they're very expensive now, so those are the main things I wanted covered. Plus I found out after I bought the car that it's 4 wheel drive so there's a 4 wheel drivetrain that will have to be looked at too.
Hi Frank! Thank you for sharing your experience with us. We're happy to hear that our representative was able to assist you effectively. We understand the importance of managing expenses, especially for seniors, and appreciate your feedback regarding the cost. We hope that the coverage provides some peace of mind knowing that protection is available for major issues like the powertrain and drivetrain, especially given their importance to you. If you have any further concerns or queries, please feel free to reach out to our team. We're always here to assist you.
- The Endurance Team
Reviewed Sept. 27, 2025
I just bought a new vehicle and I needed some extra insurance. Endurance Warranty's rep was thorough and helpful. I received a copy of my contract.
Hi Mark! Thank you for sharing your experience and leaving us a 5-star review. We're thrilled to know that the process was seamless and that our representative was helpful in providing the necessary information. Having the right coverage can truly give peace of mind, and we're so pleased that you're finding value with what we offer. If you ever need any assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 27, 2025
I signed up with Endurance Warranty on August 20th and everything went fine. The rep was very thorough, and I understood it easily.
Hello! Thank you for sharing your positive experience with us! We are thrilled to hear that our team made the sign-up process straightforward and that all aspects were clearly explained to you. It’s great to know you feel confident in your decision, and we're here to assist you anytime you need.
- The Endurance Team
Reviewed Sept. 27, 2025
I already had a third party and another auto warranty through CarShield, but I went with Endurance Warranty because people told me that Endurance covered more and that I could pick whoever I wanted to go to. I liked the benefits and the way the rep talked. I didn't get accepted for a claim, and the young guy who talked to me after that handled it well and I respect that. He did well with it. The rep said Endurance doesn't cover rear end components. I understand it now because I had to read back over the contract. Make sure that they explain everything when they first call.
Hi Darrell! Thank you for your feedback and insights! We're glad to hear that you appreciated the service from our team, even though coverage on your claim was different than expected. We always strive to ensure our plans and protections are communicated clearly, and we apologize if any of the details were initially confusing. Your suggestion for transparency is noted, as we consistently work to improve our procedures. If there's anything else we can assist you with or further address, please do not hesitate to reach out. We hope to continue supporting you with understanding protection through Endurance. Thank you for choosing us!
- The Endurance Team
Reviewed Sept. 27, 2025
I learned about Endurance Warranty from ConsumerAffairs. They listed the quotes and the companies that were, based on my information, the best ones. Endurance was the first to reach out to me. I wanted to hear what they had to say. I looked at the quotes from CarShield and they were the same price. Danica Patrick would not lie to me. I just gotta get my 1,000 miles in. The customer service person that I dealt with was very nice, informative, answered all my questions, and did not pressure me. It was a good experience all the way around. I am satisfied with the program, the cost and everything that is associated with it. When I buy a new vehicle, my warranty on my other car will have run out in the next year. I may turn around and transfer to that car because it only has 28,000 miles on it. It's six years old.
Hi Tim! Thank you for your detailed review and for sharing your experience with Endurance. We're happy to hear that you found the purchase process smooth and appreciated the transparency demonstrated by our customer service representative. It's rewarding to know that our tailored quotes and program explanations helped build your trust. The peace of mind you're feeling about surprise repairs and the flexibility in considering transferring coverage shows our commitment to providing holistic solutions matching your specific vehicle needs. Should you decide to utilize your coverage or explore renewal options down the line, we’re here to ensure you're continuously supported. Feel free to get in touch if you have any further questions or require assistance. We appreciate your trust in Endurance and wish you safe and happy driving!
- The Endurance Team
Reviewed Sept. 27, 2025
I love Endurance Warranty. I love the amount that I paying and everything else. I haven't had to use it yet but I was very pleased with everything that was explained to me and everything else that I know is there if I have to use it.
Hi Kimberly! Thank you for sharing such wonderful feedback! We're happy to hear that you're satisfied with the clarity and affordability offered by our representatives. It is our goal to provide exceptional support, and we’re pleased to know we met your expectations from sign-up to service details. Should you need any assistance in the future, we’re here to help!
- The Endurance Team
Reviewed Sept. 27, 2025
I just bought a vehicle and I needed to get insurance on it because it might potentially need some mechanical repairs. I’ve seen Endurance Warranty for the last couple of years on Facebook. The Endurance rep was very helpful.
Hi Aaron! Thank you for sharing your experience with us! We're happy to hear that you had a smooth and straightforward interaction with our customer service team. It’s great to know that our representative was helpful and knowledgeable, ensuring all your concerns were addressed. We pride ourselves on providing peace of mind through our comprehensive coverage, and we're glad to have met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Sept. 27, 2025
I was doing a research on car extended warranty, and Endurance was one of the top four companies. I started investigating each one of the companies, and Endurance had a better coverage on paper. I just got it and more things are covered, and then the price was a little bit better than some of the higher-tier level companies. Endurance has great customer service. The personnel I was talking to and the representative did an excellent job.
Hi Daniel! Thank you so much for your feedback and kind words! We’re pleased to hear that your sign-up experience with our representative was seamless and professional. We understand the importance of ensuring our coverage is as promising as it appears, and we’re here to assist with any questions or concerns. If there’s anything you’d like to discuss further, please don’t hesitate to contact us. We hope to continually meet and exceed your expectations.
- The Endurance Team
Reviewed Sept. 27, 2025
I was a member of Endurance when I had my 2019 Nissan Altima. When I got rid of that car, I bought a 2024 Nissan Rogue and I'm covered up under them again for that car. I filed several claims with them and they were right on to them. Something happened to the front end of my 2019 car and I took it to the shop. They fixed it and all I did was pay my $100 deductible. Then I got my car back on the same day. They called Endurance and Endurance paid them. Then I was out the door. One time, the original battery went out and I was at the dealership. I called Endurance and they have paid for half of the battery. All I had to pay was the $100 deductible.
It's best to have a warranty on your car so when something happens unexpectedly, you don't have to come out of your pocket with a whole lot of money that you don't have at that time and then you’d be out your vehicle. That was what I told my family when that happened. I told them that Endurance is pretty good and that I like them. I recommend anybody to be with Endurance. I still got the factory warranty on my current vehicle but I got Endurance because I wanted to go ahead on and get an extra jump. So, by the time my warranty wears off, this warranty will be paid for. The rep who assisted me knew his stuff and he was super. You also can't find anything cheaper than the
Hi Darryl! Thank you for sharing such a positive review! We're thrilled to hear that your transition with Endurance from your 2019 Altima to your new 2024 Nissan Rogue has been outstanding. It's great to know that our service team could provide you the peace of mind you deserve when dealing with claims and that set up with your new protection plan was smooth. We strive to make your experience seamless and accommodating, partnering with dealerships to ensure robust customer support without overwhelming out-of-pocket expenses.
We truly appreciate your endorsement and your recommendations to your family. Our aim is to continue delivering hassle-free coverage that you find valuable and reliable. The benefit you've recounted about covering assistance with a new battery confirms the extras which make Endurance stand strong. Thank you again for being a valued traveler with us. We're here to support all your protection needs whenever you reach out via our customer portal/app or otherwise.
- The Endurance Team
Reviewed Sept. 27, 2025
Whatever I wanted, my Endurance rep got it for me. The sign-up experience was great and she told me everything I needed to know. I got a full coverage for my vehicle and everything went really well. I’d tell others that dealing with Endurance was really pleasant.
Hi Maebelle! Thank you for taking the time to share your positive experience. We are thrilled to hear that signing up with our service was smooth and that our team provided you with all the necessary information. We're happy that we could meet your expectations and look forward to serving you in the future. If any questions arise, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 27, 2025
My car is a 2015 and I don't want any surprises. So to have the peace of mind, I signed up with Endurance. The rep who helped me out was fine and the process was very easy. I got some pretty extensive coverage and the price was good. I would recommend them.
Hi Barbara! Thank you for taking the time to share your positive experience with us. We're thrilled to hear that the sign-up process was straightforward and left you feeling informed. Your satisfaction means everything to us, and we're happy that it's been smooth sailing so far. While you haven't had to make a claim yet, rest assured, we're here to help should you ever need assistance. We look forward to continuing to provide you with peace of mind and excellent service in the future.
- The Endurance Team
Reviewed Sept. 27, 2025
Houzz is Pinterest for houses and they have an Angie's List set up thing where they have a way of sourcing contractors. I found them online and overall, they're good for some things, and they're not good for others. I stopped using their website because it was getting harder to navigate. When I first started using it in 2014, I got a lot of great ideas from it and it wasn't so bogged down with ads and other crud. But as time went on and I tried to go back to it, it became nothing but a bunch of selling ad pop-ups and crap. So, it became less useful with time.
Hi Voula! Thank you for sharing your experience with Endurance. We're thrilled to hear that your enrollment process was positive. It’s our priority to ensure our customers feel secure with their decision, and we're always here to assist should you have any questions in the future.
- The Endurance Team
Reviewed Sept. 27, 2025
I signed up with Endurance Warranty because of a referral discount. It was easy. The lady was very nice. Her positive attitude played a big part in my decision to get Endurance. While I haven't had to use the warranty service, the initial experience has been satisfactory.
Hi Cassandra! Thank you so much for sharing your positive experience with us! We're happy to hear that the referral discount and seamless sign-up process with our representative made a strong impression. We're glad you feel well-treated and satisfied with your plan selection, as well as the price. Please feel free to reach out if you have any questions or need assistance in the future. Your feedback is greatly appreciated!
- The Endurance Team
Reviewed Sept. 27, 2025
I researched and saw Endurance Warranty's advertisement on Facebook. My friend also recommended them to me. Their rep discussed everything about the policy and the deductible. He helped me a lot.
Hi Joswi! Thank you for sharing your kind words about your experience with us at Endurance. Our team is thrilled that our representative provided thorough and clear details. We strive to ensure every customer feels well-informed throughout the process. Should you have any more questions or need further assistance down the line, please don't hesitate to reach out. We’re here for you anytime!
- The Endurance Team
Reviewed Sept. 27, 2025
I saw Endurance Warranty's TV ads. Signing up with them went good. They have more favorability with one-on-one with customers, whereas CarShield was the middleman instead of dealing directly with customers. I've been recommending Endurance to friends.
Hi Dennis! Thank you for taking the time to share your experience with us. We're happy to hear that our personalized approach and dedicated customer engagement have made a positive impact on your interaction with Endurance. Your satisfaction and recommendation to friends mean a lot to us and affirm the commitment we've made to our customers. We're glad you've found peace of mind with your choice, and we're here to assist you at any time!
- The Endurance Team
Reviewed Sept. 27, 2025
Signing up with Endurance Warranty went great. I liked that the rep was somebody who spoke English well, that it wasn't somebody from where I couldn't understand them, which was a big plus. He was very knowledgeable. He answered everything that I asked. Also, my husband and I thought the price was good. It ended up being $116. Buying a used rig, you will want something. You don't know if something's gonna go out.
Hi Debbie! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our representative provided you with all the necessary information smoothly and efficiently. It's great that you found our coverage cost-effective compared to other options available. If you have any questions while your coverage gets started or decide to explore the Endurance app further, please feel free to reach out. We appreciate your recommendation and look forward to serving you again!
- The Endurance Team
Reviewed Sept. 27, 2025
I'm happy with my Endurance Warranty coverage. I heard Endurance was good. I had a thing on my phone about them. So, I thought I'd give them a call and see what all they had to say. Justin, the gentleman that I talked to that day explained a lot to me. I liked the price and everything that he gave me. It's full coverage and I figured I'd better get it. I told a few of my family and friends about Endurance. I got a good package deal, they have very nice people, and the payments are good.
Hi Kathy! Thank you so much for your glowing review! It's great to hear that Justin provided clear and comprehensive information, making the process smooth for you. We're happy that you find our coverage and pricing meets your expectations and are pleased with the convenience of the Endurance app. Your recommendation to friends and family is greatly valued, and we're thrilled that you're enjoying the seamless service we aim to provide. If you have any other questions or need further assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Sept. 26, 2025
I wanted to look into Endurance because I know my warranty was up on my car a while back, and I could get coverage for older cars through them. I liked that one could get warranty coverage from Endurance on cars that are high mileage. I already set up the payment to Endurance. I paid the down payment, and then as of October 2nd, they were gonna withdraw the next payment. So far, I haven't had any problems.
Hi Kathy! We're thrilled to learn about your smooth experience with our team at Endurance—particularly your appreciation for our coverage options for high-mileage vehicles. It’s great to know that our process of onboarding offered exactly what you needed, just when you needed it. If you have any further questions when you're ready to explore your benefits or regarding the start of your payments, please let us know. We're here to help and appreciate your trust.
- The Endurance Team
Reviewed Sept. 26, 2025
Customer service-wise, Endurance's rep was good and very helpful. I didn't call with intent to sign up. I called just to get information and a quote, but then I closed the deal on that first conversation with her. The sign-up process was easy. I need a full coverage on everything mechanical. The coverage I got is good. I haven't had to use it. Hopefully, I don't have to use it.
Hi Mason! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that the sign-up process was seamless and that our representatives could assist you effectively. It’s great to know the coverage meets your needs and that the Endurance app has been beneficial. We look forward to continuing to provide you with excellent service, and please don’t hesitate to reach out should you need anything in the future.
- The Endurance Team
Reviewed Sept. 26, 2025
I was looking into signing up with Endurance Warranty online. I was getting the information. Someone followed up because I had made the inquiry online. And he was following up. He was able to offer me things that weren't available online. I then signed up. That guy was great. Over the whole year, you can get one job done and it would be taken care of, especially here in Hawaii where everything is expensive.
Hi Keneitha! Thank you for sharing your positive experience with us! We're happy to hear that our commercials caught your attention and the sign-up process went smoothly for you. It's great that you found the representative helpful and felt comfortable proceeding with the coverage. We genuinely appreciate your ratings for the service and coverage—understanding your expectations helps us continuously improve.
If there are any suggestions you have for us to enhance your experience further or ways we could achieve a perfect score from you, please feel free to reach out to us at feedback@endurancedirect.com. We value your feedback and look forward to supporting you throughout your coverage.
Thank you,The Endurance Team
Reviewed Sept. 26, 2025
Called to cancel my policy, the reps was very pushy in continuing the policy term. Told them I just wanted to cancel. They still continued to withdraw my monthly payment, when I called to ask why the rep still continued to push me into not canceling. Stated no notes indicated I wanted to cancel, and I should continue to pay since there’s only 6 months left. I no longer have that car in my possession. Asked for a manager, he apparently was one. Asked to have the call pulled and he would not respond if they record phone calls. Never needed to use the policy so not sure how good it is.
Hi Xenia. Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered while trying to cancel your coverage. It is not our intent to make any customer feel pressured or to complicate cancellation requests.
Your feedback about the recent experience with our representative is concerning to us, and we're committed to addressing this situation. We suggest reaching out to our customer service department at feedback@endurancedirect.com so they can thoroughly review your account and assist you in resolving this issue promptly.
Once you make contact, we hope to turn your experience around and demonstrate the service standards we aspire to maintain. Thank you for bringing this to our attention, and we respect the opportunity to address your concerns directly.
-The Endurance Team
Reviewed Sept. 26, 2025
Gabriella **, an account manager, has gone above and beyond to help me take care of an issue. She's a 5 star. Employee. Endurance needs more like her. I can't thank her enough for the things that she is doing for me., she is very professional, very kind-hearted. Thank you again, Gabriella, **, you are a one of a kind employee.
Hi Melissa. Thank you for writing this glowing review of Gabriella. We’re thrilled to hear she has made such a positive impact on your experience. We've always believed that great service is our mainstay, and it's wonderful to see our team exemplifying it. Your kind words about Gabriella will certainly be echoed across our team. Thank you again for choosing Endurance, and we’re here for you anytime!
- The Endurance Team
Reviewed Sept. 26, 2025
I am a current policy holder with Endurance, have been for years. Premium is auto deducted from bank account, I've never filed a claim. I have the highest policy coverage they offer. The tire compartment door latch on the vehicle got broken. Endurance refused to pay. They claim door latches and non-mechanical parts are not covered. A door opening mechanism IS a mechanical part. Not only did they deny, the rep on the phone was short and abrupt with me. I felt scammed by Endurance. Thousands of dollars in premium payments so far, but they wouldn't replace a $75 defective part, plus labor. My advisor at the Benz dealership told me he's not surprised, they don't recommend Endurance to customers because they almost always deny legitimate claims.
Hello. Thank you for bringing your experience to our attention. We're sorry to hear about the frustration you've had, especially regarding the denial of your claim for the door latch and for how our representative handled your call. Transparency and excellent customer service are among our top priorities, and it is concerning to learn about your disappointment. We would like to investigate this situation further and seek a resolution that addresses your experience clearly and fairly.
I encourage you to reach out directly to our team at feedback@endurancedirect.com so our team can better understand the scope of your concerns and work toward a satisfactory solution. Your loyalty and trust over the years are invaluable, and we are eager to resolve this issue to possibly restore your faith in our services.
Thank you, and we appreciate your patience as we aim to address this matter comprehensively.
- The Endurance Team
Reviewed Sept. 26, 2025
The sign up was quite simple. I try think the coverage should have had more attention paid to it. Read the book. If it is not specifically listed it is not covered. Also, they have the right to use any part they want. The Chevy part was about 1300. And they found a aftermarket part for $122. Guess what they paid? The total repair was a little over $2300, they paid about $700. If I had read the 35 pages of fine print I would have known this. I’m used to a warranty that if it breaks it is repaired. This is not that type of warranty. With this when it breaks part of the repair is covered. I’m not saying it’s dishonest, just disappointing. My advice is, read the book.
Thank you for sharing your experience with us, William. We understand your concerns regarding the coverage expectations and distinctions noted in your protection plan. It's important for customers to comprehend the scope of coverage to make their decisions. We recommend carefully reviewing the terms of all contracts, as they outline the limits and guidelines of different plans and coverage. Your feedback is crucial as we strive to provide a clear and helpful experience for all members. If you'd like to discuss your situation further and resolve any disputes about specific charges covered, please reach out to us directly at feedback@endurancedirect.com for a deeper analysis.
We appreciate your patience and thank you for allowing us to address your thoughts.
-The Endurance Team
Reviewed Sept. 26, 2025
Scam. That's all I have to say. Please don't waste your time. They are quick to take your money and deny any repair. I have all my receipts. God doesn't like ugly. They just taking people money. I see why they have a lawsuit on them. I just look them up after they deny me.
Hi Nathan. We’re sincerely sorry to hear about your experience and the challenges you've faced. We understand how frustrating this situation must be, and we're committed to making things right for our customers. We want to take a closer look at your case and help resolve these issues effectively. Please reach out to our support team at feedback@endurancedirect.com, providing any details that may assist in reviewing your case fully. Thank you for alerting us to these concerns; customer satisfaction and understanding are very important to us. We appreciate your patience as we work to provide the necessary support to reach a solution and regain your trust.
Thank you,The Endurance Team
Reviewed Sept. 25, 2025
Biaya ** was extremely helpful, courteous and knowledgeable. He took the time to patiently answer my questions about my contract and helped me to better understand my policy. He is an asset to his company.
Hi Gail! Thank you for sharing your experience with us! We're happy to hear that Biaya provided such excellent service and help to answer your questions comprehensively. We fully agree—Biaya is indeed an invaluable team member, and we're thrilled to know you're satisfied with his assistance. If you have more questions or need further assistance, please don't hesitate to get in touch.
- The Endurance Team
Reviewed Sept. 25, 2025
FYI Endurance I am bombarded with spam emails daily. Most days in excess of 20 emails starting with Authur. My name is not Authur to begin with. Secondly I am blind and obviously do not drive. I have repeatedly ask you to remove my email from your spam list to no avail. Due to that reason alone if I were a driver I would never use this company. I’m so sick of the 20 plus spam emails flooding my inbox daily. You are disgraceful and disgusting. 🤮
Hi Mona. We apologize for any inconvenience you've faced with unwanted emails. We understand how important it is to maintain the respect and privacy of our customers' requests concerning their personal information. I have unsubscribed your email: monalisa6357@gmail.com from any communications. If you wish to have a different email unsubscribed, please contact our team directly at feedback@endurancedirect.com and we will do so promptly. We are committed to resolving this issue and assisting you as swiftly as possible to prevent future occurrences. Thank you for bringing this matter to our attention; customer satisfaction is critically important to us.
-The Endurance Team
Reviewed Sept. 25, 2025
I needed a warranty and Endurance was better than the one they tried to offer me at the dealership. An Endurance rep called me out of nowhere and he was good. He was knowledgeable for the most part. I almost thought he was a robot and he might have been for all I know. He was very monotone. There's no excitement in his voice. He recited to me straight, and I was already gonna go with the warranty. I needed this anyway, so it was not like he talked me into it. I signed up and I just passed my first month.
Hi Leonard! Thank you for choosing Endurance based on your needs for better vehicle coverage. We're glad to hear that our representative was knowledgeable and that the sign-up process aligned with your intentions. We strive to improve customer interactions continually, and your suggestion regarding the representative's delivery is noted. Your recognition of the protection plan's benefits despite feeling that the conversation could have been more personal is invaluable, and it aids us in enhancing the overall customer journey.
If you have any additional thoughts or further assistance is needed in the future as you start using the plan, please feel free to reach out to us for support. We're here to complement the reliability you're seeking with effective service.
Thank you for being part of the Endurance family. We look forward to maintaining our promise of giving you the coverage and peace of mind that come with our services.
- The Endurance Team
Reviewed Sept. 25, 2025
Endurance has been a blessing for My Husband and I 🙏🙏 They cover basically everything. Plus I have been have financial hardships and they have worked with me without cancelling our policy and I have been making payments! One lady even prayed with me. Also Tabitha was such a huge help today and satisfied my needs! Her energy and voice was just so wonderful 👍😊 Thank you all for your help! I would definitely recommend Endurance to everyone!! Great customer service skills too
Hi Roberto! We're incredibly grateful for your kind words and thrilled to hear your positive feedback about our team, especially Tabitha. It's wonderful to know that we've been able to support you during your financial hardships and deliver a heartening experience. Your recommendation means the world to us, and we're happy you find our communication outstanding. Please don't hesitate to reach out if you need further assistance. We're always here for you!
- The Endurance Team
Reviewed Sept. 25, 2025
Do not go with this company! All they want to do is take your money and not fix anything on your vehicle. They will lie about their coverage just to get you signed up and send you a totally different contract! **Buyers beware**.
Hi Deshawn. Thank you for sharing your experience. It sounds disconcerting to encounter unexpected discrepancies in what was explained versus the terms in your coverage. We aim to deliver transparency and reliability through all our offerings, and it’s clear there has been a disconnect in your experience. Please contact our support team directly at feedback@endurancedirect.com so we can address these concerns thoroughly, help clarify your contract details, and uphold, if needed, a reimbursement.
Thank you,The Endurance Team
Reviewed Sept. 23, 2025
This was a classic bait and switch. Referring to a molded component of the a/c compressor (this part cannot be removed from the compressor) as a seal is a falsehood. Claims reps were rude and unwilling to consider photos and diagrams from the repair shop.
Hi Louise. We apologize for the negative experience you've had with Endurance. Your feedback about the handling of your claim and interactions with our representatives is invaluable. We strive to provide clear and respectful communication and regret that this was not the case for you. To resolve this issue and address your concerns further, please reach out to our team at feedback@endurancedirect.com. We are committed to improving the service we deliver and finding a satisfactory resolution for you. Thank you for taking the time to share this with us. We are working to ensure better outcomes in the future.
-The Endurance Team
Reviewed Sept. 23, 2025
I purchased a 2018 Honda CRV EX Turbo around May of 2025. I purchased the secure plus extended warranty from Endurance. September 3rd 2025, I took my vehicle into a certified Honda repair shop. Codes ran, all types of diagnostic performed and it was determined that the turbo charge underboost code p0029 had failed. Endurance is refusing to replace the turbo unless "I" authorize, which mean "pay" for Honda to do a teardown of the actual turbo. Honda has explained that turbos are not torn down simply due to damaging the housing and creating other mechanical damaging. I have been without a vehicle and no rental car because Endurance denied the claim.
Endurance is there to make money and false advertising and maybe paying professional actors on TV. It is sad. They sent an inspector out who test drove my car and told the service manager and technician that yes he agreed the turbo had failed that there was no power and failed boost. You guys are scammers and it's sad. You are not honest people and you simply stall around and find every excuse in the world as to why a repair is not covered. I provided oil changes, heck haven't had the car long enough for 2 oil changes, geesh.
You can't tell anything by tearing down a turbo. Honda has the certified mechanics and you guys just have people dissecting contracts and then denying them. I have been so inconvenienced, no way to work, have a minor daughter, a brother who I care for with stage 4 prostate cancer. I have going to report your misleading to whomever I can and who can legally stop this from happening to innocent people. You have all these positive reviews and then now I'm seeing the complaints. So are you guys paying for these positive reviews? I just want my car repaired.
Hi Benita. We truly apologize for the stress and inconvenience you're experiencing. It is concerning to learn about the situation with your vehicle and our coverage, and we recognize the frustration this has caused, considering your personal circumstances. We want to do everything we can to help address this situation promptly.
To help receive clarity and work towards a resolution, please reach out directly to us at feedback@endurancedirect.com with your service details so we can review the decisions made concerning your claim. Your feedback is invaluable in helping us improve.
Best,The Endurance Team
Reviewed Sept. 23, 2025
Save some money for repairs yourself. Endurance will take your money, and turn you down for repairs. Paying them, DOES NOT guarantee that they will help you. They will find any reason to turn you down. Endurance sucks!
Hi James. Thank you for sharing your perspectives about your experience with Endurance. It's regrettable to hear about your dissatisfaction regarding our approach to claims and coverage. We strive to ensure each customer's needs are addressed accurately and comprehensively, and your experience indicates areas where we fell short.
We are committed to thoroughly reviewing your situation. Please connect with us at feedback@endurancedirect.com and include your claim details so we can investigate fully. Our goal is to restore faith in our services by clarifying any misunderstandings for a meaningful resolution.
Thank you,The Endurance Team
Reviewed Sept. 23, 2025
I’m writing this review to bring awareness to this companies mishandling of claims. The denial of my vehicle claim initiated on September 11, 2025. The service advisor submitted the claim, and I was advised that an inspector would be dispatched within 24-48 hours. Despite this assurance, the inspector failed to appear until September 17, after multiple follow-up calls and a formal complaint on my part. This delay caused unnecessary inconvenience and diminished my confidence in your claims process.
Additionally, I was requested to provide documentation of recent oil changes, including samples, which I complied with promptly. Subsequently, I received an unsolicited inquiry regarding the size of my tires, which were installed at the time of vehicle purchase and were compatible with the manufacturer's specifications. I was then asked to pay an additional $500 for tire modification, despite the tires being original equipment. This request appeared to be an undue obligation and, coupled with the delayed inspection, further exacerbated my frustration.
Prior to filing this claim, I made multiple efforts to resolve these issues amicably, including numerous calls seeking assistance, all of which went unanswered. Most recently, I was informed that my claim was denied due to my alleged exceeding the 1,000-mile limit on oil changes, which is factually inaccurate as I consistently adhere to manufacturer-recommended maintenance schedules.
Based on these circumstances, it appears that your company employs subjective and arguably unjust criteria to deny claims, which raises concerns regarding the adherence to the principles of fair dealing and fair claims practices under applicable insurance laws. If Mr. Justin Thomas is committed to integrity and fair treatment, I urge a thorough review of this matter, particularly considering the company's questionable claim denial history and its current rating.
Reviewed Sept. 21, 2025
I was very, very upset with the Endurance representative who should have and should tell all clients or patrons that your payment comes out automatically. He expressed to me every single benefit that I get, and how I could call him personally on his personal line, which was not his personal line. The line is for whatever representative that's available when you call. I spoke with other Endurance representatives who assisted me and they were nice. They took me off the auto pay.
We paid half of the policy on both cars on Monday, and the representative told me, "Oh, you don't have to worry about making a payment right now 'cause you made a payment of half of the whole policy." It was almost six grand. I left the phone happy and pleased. I ain't got to stress out about making the payment. Then for me to get text messages stating that my payment needs to be paid on the 12th. But I don't get paid around that cycle. So, I told Endurance that I might have to pay it between the 12th and the 15th. I was just very upset about that. The representative should have called and apologized because I even left a message for him to call me. The representatives should not do whatever just to get somebody to sign on. I was really inclined on closing the account and get my money back in some kind of way. But I'm just gonna go ahead because I need the warranty.
Hi Flechia. Thank you for sharing your experience with us. We are genuinely sorry for the challenges you encountered with our initial sign-up process and for the issues arising from automatic payment schedules not aligning with your needs. We take these concerns seriously and want to ensure a resolution that improves your experience going forward.
Our goal is to provide transparent and reliable services, and we're here to make clarifications where needed. We appreciate your continued faith and acknowledge your feedback as vital in enhancing our service model.
To address your current difficulties comprehensively, please contact us at feedback@endurancedirect.com. We are committed to resolving this situation to reinforce the trust necessary for such valuable coverage regarding your vehicles.
Thank you for making us aware, and we're dedicated to listening and acting decisively upon your insights to earn your ongoing satisfaction.
- The Endurance Team
Reviewed Sept. 20, 2025
I asked for Pier 66 and the rep said I was connected with Pier 66. I didn't know it was Endurance. The whole time, I was thinking I was getting Pier 66. He told me that the warranty was gonna be billed with a different name because they use a credit union, so it didn't kick in when I saw it done. When I called Pier 66 to ask a question, they didn't know anything about me. That was how I found out that it wasn’t Pier 66.
Endurance took out my first month payment, and it was gonna be my second month but I cancelled it right off when I found out it wasn’t Pier 66. I gotta sign some paperwork and have it notarized to get my money. But I probably won't because I’m a commercial driver and they'll probably use that against me even though it says I’m a commercial driver.
Hi Troy. Thank you for sharing your experience with us. We're sorry to hear about the confusion surrounding your account and the challenges you've encountered during the sign-up process. Transparency and clarity of information are very important to us, and we apologize that you felt they were lacking.
To resolve these issues, including the complexities you've encountered with the paperwork for a refund, we would like to assist you further. Please reach out to our team at feedback@endurancedirect.com so we can address these concerns comprehensively. We want to ensure your experience reflects our commitment to trust and quality customer service.
Thank you for bringing this matter to our attention. We hope to assist you efficiently and effectively.
-The Endurance Team
Reviewed Sept. 20, 2025
It was a pleasurable experience signing up with Endurance. They explained it to me, what I qualify for, what it covered, the breakdown on how it works. It was really a beautiful, great help. But the one thing on the app that I do not like is I requested for tow service and the number on the app is an incorrect number. They're saying they couldn't find my contract. They gave me a completely different number to call for towing service. The app needs to be updated with the right one.
Hi Andre! Thank you so much for your thoughtful feedback! We're thrilled to hear that your sign-up experience with our representative was smooth and informative. We appreciate your suggestion regarding the app, and we're working on ensuring accurate information in all areas. If you need further assistance or have any questions, please feel free to reach out. Looking forward to continuing to serve you!
- The Endurance Team
Reviewed Sept. 20, 2025
When I did a Google search, Endurance was the first one that popped up with the best reviews. Their rep was very, very good.
Hi Sam! Thank you for taking the time to share your experience with us! We’re thrilled to hear that you were pleased with the sign-up process and found our customer service to your satisfaction. It's wonderful to know that we stood out as a top option during your search and that we met your expectations. If you have any further feedback or if there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. We’re here to help and eager to assist in any way we can.
Thank you,The Endurance Team
Reviewed Sept. 20, 2025
I researched reviews online. There are a couple of sites I go to and trust, and the Endurance reviews on it were good. There were bad ones, but there were very few of those as opposed to positive ones and some of the digs were minor. It was little personality conflicts. As far as the service and what they cover, Endurance was what I was looking for.
Signup was easy and everything was fine. I got the information and coverage I wanted, and the guy was very polite. The only thing is they financed through Line 5. I set everything up from the get-go, but I got emails right away from Line 5 saying, “Hey, did you do this? Did you do that?” I was busy and it started freaking me out whether or not I did, but then I got an email from Endurance saying that auto pay was set up. I don't like correspondence if there's not a problem. I'm that way with my mortgage company as well.
Hi Franklin! Thank you for sharing your detailed experience with us. We're happy to hear that you found our customer service representative polite and effective during your sign-up process, which aligns with our commitment to serving our customers well. We apologize for any stress the multiple financing emails from Line 5 may have caused and we're glad the situation stabilized. Your recommendation and acknowledgment of our coverage meeting your expectations really means a lot to us. We look forward to offering you one less worry on the road ahead. If there's anything more you need, please feel free to reach out at any time.
Thanks again,- The Endurance Team
Reviewed Sept. 20, 2025
It was very quick and easy to sign up. The guy that I talked to was really, really pleasant, and personable. He made me feel like Endurance was one of the best options.
Hi Jonathan! Thank you so much for your positive review! We're happy to hear that the sign-up process was smooth and that our agent made a great impression. Having a confident start with us is what we aim for, and we're thrilled to have you on board. If you need assistance in the future, we're here to help.
- The Endurance Team
Reviewed Sept. 20, 2025
I've got my Jeep Wrangler covered with Endurance. I got the full coverage plan. The representative that helped me get everything set up walked me through everything. I'd recommend Endurance.
Hi David! Thank you for your wonderful feedback! We're thrilled to hear that our representative guided you smoothly through the enrollment process and that you feel supported with your full coverage from us. We always strive to provide the highest quality service! Looking forward to continuing to support you with your vehicle protection journey.
- The Endurance Team
Reviewed Sept. 20, 2025
I was told Endurance gives better customer service. They handle a broader range of things that they fix. The price could be better though. I've had the policy for about eight months and I have yet to use the service, but so far, I'd recommend them.
Hi Michael! Thank you for sharing your experience with us! We're happy to hear that you've had a positive experience with our sign-up process and that you find value in our broad coverage options. We appreciate your feedback regarding the pricing, and we'll continue working on improving our services. If you have any questions or need further assistance, please feel free to reach out. We look forward to supporting you should you need to utilize your coverage in the future!
- The Endurance Team
Reviewed Sept. 20, 2025
I had Endurance a few years ago on another car I had. I signed up for a new policy and received great customer service. I got what I expected.
Hi Leon! Thank you for your kind words and for sharing your experience with Endurance. We're thrilled to hear that our service met your expectations again, and it's wonderful to know that everything went smoothly without any issues. Your confidence and enthusiastic willingness to recommend us is truly appreciated. If you have any questions or need assistance in the future, please feel free to reach out. Welcome back, and we're happy to have you with us!
- The Endurance Team
Reviewed Sept. 20, 2025
Endurance does a really better job of covering more on your vehicle than their competitors. I did research before I bought the policy, and they're better than everybody else. The customer service rep that I dealt with was fantastic. She helped me get signed up and went over everything about the policy when I purchased it. She did a great job. I didn't really have any questions except for what is all covered under the warranties. I qualified for the highest one. She told me how much all was covered under it, and it was even $14 cheaper than the competitors.
Hi Eric! Thank you for the glowing review! We're thrilled to hear that you found our coverage terms appealing and that your signing-up experience was smooth and helpful. We pride ourselves on providing informative and responsive service, and it's to great know that we could meet your expectations. Your compliments confirm that our reps are hitting the mark. Please don't hesitate to reach back out if you ever need any further assistance. We look forward to serving you in the future!
- The Endurance Team
Reviewed Sept. 20, 2025
Endurance Warranty is a known company. I'm familiar with it. The sign-up process with them was straightforward and I didn't have any issues with it. I asked the rep what they had to offer and he explained how it works. I printed out the contract on my computer from what sent me, and I got a bunch of pages. But if there's a hard copy out there, I'd like to have that.
Hi Guadalupe! I'm glad to hear about your positive experience with our straightforward sign-up process. Our team always aims to clearly communicate coverage options and ensure satisfaction. We appreciate your feedback regarding the preference for physical copies - please email us at feedback@endurancedirect.com and we can ensure a hard copy is mailed to you. Should you need further assistance, our team is here to help.
- The Endurance Team
Reviewed Sept. 20, 2025
I own a 2014 car and wanted coverage that would protect me from major expenses. I looked at companies that provide the same type of service. Also, I had a bad experience with one company. I talked to several companies and I chose Endurance because the person who presented it to me was pleasant and what he presented offered the most. I would have others look at Endurance.
Hi Charles! We're thrilled to hear about your positive experience and appreciate your kind words. It’s great to know that you found our coverage to be both comprehensive and a good value. We’re also happy that our representative was able to assist you clearly and pleasantly. Thank you for considering sharing your recommendation with friends; we look forward to continuing to provide you with excellent service. Enjoy worry-free driving!
- The Endurance Team
Reviewed Sept. 20, 2025
The sales rep at Endurance was nice. So far, the coverage has met my expectations in terms of what I was looking for to get covered.
Hi Derrick! Thank you for taking the time to share your positive experience with us. We’re thrilled to hear that the sales representative you spoke with was pleasant and that our coverage met your expectations. Your feedback helps us continue to provide excellent service, and we value your insights greatly. If there’s anything more we can do to ensure a 5-star experience, please let us know. We’re here to help!
Thank you,The Endurance Team
Reviewed Sept. 20, 2025
My experience in getting signed up for my Endurance policy was very good. I looked at other providers but the cost was a big factor for me in going with Endurance. They also covered some things more than other companies did so I was happy with that. The first rep and I spoke at length a couple of times and that was on a Thursday and a Friday. I was gonna call him again on Monday after I had done my research. I was going to sign up. On Saturday, I got a call from someone else. I told her I've been working with this other gentleman and she said he was gonna get the credit for it.
Hi Susan! Thank you for your wonderful review! We're thrilled to hear that our transparent coverage and competitive pricing met your expectations. It's great to know that multiple team members contributed to your seamless experience. Your feedback drives us. We appreciate your high recommendation and hope those you recommend will enjoy the same outstanding service. If you have any further questions—or just want to chat more about our services— please don’t hesitate to reach out.
- The Endurance Team
Reviewed Sept. 20, 2025
The sales representative from Endurance was very good and was able to answer all my questions and concerns.
Hi Ronald! Thank you for sharing your experience with us! We're happy to hear that our sales representative could effectively assist you with all of your questions and that the sign-up process was smooth for you. Your positive feedback on our service quality certainly makes our day. We're here for you anytime if you need further assistance or have other inquiries.
- The Endurance Team
Reviewed Sept. 20, 2025
I was researching and looking for a company to insure my car. When I got Endurance's rep on the phone, he was very informative and very open with what he was telling me about how they operate. He was very informed. I signed up then with Endurance.
Hi Pamela! Thank you so much for your heartfelt recommendation! We're thrilled to hear about your positive experience with our representative and that their transparency and informative approach made a lasting impression on you. We aim to always exceed expectations, and it delights us to hear that we've succeeded in doing so. Should you need any further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with exemplary service.
- The Endurance Team
Reviewed Sept. 20, 2025
I knew about Endurance when I had another warranty company. I was gonna switch it over back then, but I never did get back to it until now. Their customer service rep was awesome. She let me know about how everything goes. I hope they keep up the great work.
Hi Rosalind! We are thrilled to hear about your impressive experience signing up for your protection plan and appreciate your feedback. It's great to know that our representative assisted you in understanding everything thoroughly. We're happy to have earned your satisfaction and are here to help whenever you need us. Thank you for sharing your positive experience!
- The Endurance Team
Reviewed Sept. 20, 2025
I went with Endurance for my 2010 BMW. I was looking for full coverage and signing up took 10 minutes. It was very easy getting signed up with them, and I have the payments on autopay off my debit card.
Hi Giovanni! Thank you for sharing your positive experience with us! We're happy to hear that our team was helpful and that the sign-up process met your expectations. It's great to know that you're finding our mobile app user-friendly. We strive to make every interaction seamless and appreciate your kind words. If you have any questions or need further assistance, we're always here to help. Welcome to the Endurance family!
- The Endurance Team
Reviewed Sept. 19, 2025
I had bought an extended warranty on my vehicle when I bought it, and that was for five years because I knew the manufacturer's warranty wouldn't be enough for me. The five years was up in May, and I don't ever feel comfortable about driving without a warranty because you never want anything to happen, but there are times when it does. I've had warranties before and never had to use them, and that's great, but I've had a warranty on one vehicle that, unfortunately, I had to use several times. I researched warranty companies because I wanted something legitimate. I researched Endurance, and everything I was looking at looked good. I went to the garages in my area where I would take my vehicle, and they said they've never had a problem with Endurance.
The sales rep I worked with was great. I couldn't have asked for a better representative. He answered all my questions. He was very knowledgeable about the product, and that was what I was looking for, not someone that is just stuck at the phone. I got the bumper-to-bumper coverage. I could have gone down one step, but it didn't make any sense. I wouldn't have saved that much money, and there was a lot less coverage.
Hi Charlotta! We're thrilled to hear about your exceptional experience with Endurance! It’s fantastic that you found the sign-up process smooth and that our representative could provide all the information you needed to move forward with confidence. Our bumper-to-bumper coverage is indeed designed to offer comprehensive protection at a competitive price. Thank you for choosing us to bring you peace of mind on the road, especially in unpredictable times. Please reach out anytime for support!
- The Endurance Team
Reviewed Sept. 19, 2025
I took the Endurance policy out originally when I bought the car. It lapsed and I just re-upped it. I give their rep an A+ across the board. He was wonderful. I have a bumper-to-bumper coverage for eight years now on my '16 car.
Hi Barney! Thank you for reconnecting with us for your vehicle’s coverage, and for choosing our bumper-to-bumper plan! We're pleased to know our representative was able to assist you effectively and provide reliable customer service. Although we're committed to offering competitive pricing, we're glad to hear you found the options fair given the comprehensive coverage offered. Should you need further assistance, please feel free to reach out at any time.
- The Endurance Team
Reviewed Sept. 19, 2025
I signed up with Endurance a couple of months ago, and that process was easy. It was super easy talking to the sales rep. He was a super nice guy. He sold me on the company. I would recommend it. My warranty covering the motor, transmission, and tires is great.
Hi Shamark! Thank you for taking the time to share your fabulous feedback regarding Endurance. We are happy that your sign-up process was smooth and that our sales representative provided clear and helpful assistance. It's fantastic to hear that you are pleased with the coverage, especially regarding the essential parts like the motor, transmission, and tires.
We're thrilled you're satisfied with your decision to choose us and are appreciative of your willingness to recommend our services. If you haven't received the paperwork in the mail yet, please contact us at feedback@endurancedirect.com and we will ensure it is on the way to you.
We look forward to continuing to surpass your expectations!
- The Endurance Team
Reviewed Sept. 19, 2025
The customer service with Endurance was good. I had no complaints. Also, the price of my policy was not bad.
Hi Thomas! Thank you for sharing your experience with us! We're happy to hear that signing up was straightforward and that you found our pricing reasonable. Ensuring our customers have a seamless journey is a priority for us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Sept. 19, 2025
I bought the Endurance warranty the first time because their fee was considerably lower than some of the others. I was so impressed with their rep that we signed up as soon as I called to talk to him. I had it with my other car, and I transferred it over to this car. As it ran out, Endurance sent me a message saying, “You run out this month. If you want, we can get you back on to the same thing. You can qualify to get it for the same price you've been paying. Just renew.” I did. However, I have not had to file a claim that they paid. I tried to file a claim one time. It was my fault because I didn't call ahead of time.
I had a motor mount go out. I took it to my garage, had it fixed, and sent Endurance the bill. They sent back and said, “That ain't the way it works. You gotta call us first.” I read my contract and it's exactly what it says. I wasn't mad. It's my stupidity. They have always been very detail-oriented. If there are any changes to your policy, they fire me a message right away so I can change my book so there will be no misunderstandings. It’s very consumer-oriented.
Hi Gary! Thank you for sharing your positive experience with us! We're so glad to hear that Joseph was able to assist you effectively and that you found our communication and renewal process comprehensive. It's great that you appreciate our competitive rates as well. Should you need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 19, 2025
A friend told me about Endurance Warranty. They sent me something on my phone. However, I can't read that little writing, so I requested a contract in writing but never heard anything. Other than that, the customer service representative was good.
Hi Charlena! Thank you for taking the time to express your experiences with us. At Endurance, we understand the preference for hard copy documentation, and we're sorry for the inconvenience caused by not meeting this preference initially. If you email us at feedback@endurancedirect.com, we can ensure a hard copy is mailed to you! We are glad to hear that your overall satisfaction up to this point has been positive and that you value our customer service. Your feedback is important, and we are here to continually improve our services to meet our customers' needs. Thank you for choosing us!
-The Endurance Team
Reviewed Sept. 19, 2025
Endurance Warranty was on Fox. They are good people. I liked the plan that they offered, and the customer service I received was very good. I took the full coverage plan.
Hi Jerry! Thank you for sharing your experiences with Endurance! We're thrilled to hear that the process was smooth and straightforward and that you found our team knowledgeable. It's great to know that the full coverage option met your requirements perfectly, and we're pleased you regard us as reliable partners. Should you need any assistance, we're here to help.
- The Endurance Team
Reviewed Sept. 19, 2025
Ashley was very helpful. She was knowledgeable and cleared up my confusion. I received a email from Endurance requesting for more information on my car. She stated it was not from them. The email look legit. So glad I called a different number.
Hi Darlene! We're happy to hear that Ashley was able to assist you effectively and ensure your peace of mind. It's important to feel secure about such communication. Should you ever have any questions or concerns in the future, please just reach out to us. We're here to help!
- The Endurance Team
Reviewed Sept. 19, 2025
Catherine is the account manager I spoke with and she was extremely helpful in both explaining and going the extra mile to understand my problematic situation and rectifying it with her professionalism.
Hi David! Thank you so much for sharing your experience with us! We're thrilled to hear that Catherine went above and beyond to assist you, delivering exceptional service while addressing your concerns. We're proud to have her on our team, and your kind words keep us motivated. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed Sept. 19, 2025
I saw a TV ad for Endurance Warranty. The representative I interacted with during the sign-up explained everything and was professional.
Hi Samuel! Thank you so much for sharing your experience with us. We are thrilled to hear that setting up your protection plan with Endurance met your expectations and provided a smooth process, aided by our professional representatives. Your recommendation means a lot to us, and it's rewarding to know that our team's efforts contributed positively to your setup. If you have any future inquiries or need assistance, please feel free to reach out anytime. We're here to help!
- The Endurance Team
Reviewed Sept. 19, 2025
It was easy to sign up with Endurance Warranty. I had them on my other vehicle, but I never used it so I'm not sure how good they are until I put them to use. The reps said what policy I was eligible for, and I signed up for it. The reps were knowledgeable. I got full coverage on my vehicle, which includes tow service.
Hi Eddie! Thank you for your positive feedback! We're happy to hear that your experience signing up with Endurance was smooth and that our representatives were able to assist you effectively. It's great to know that you found our package excellent, especially for your 2022 Toyota Highlander, including the tow service. We appreciate your recommendation and are excited to continue providing the service and coverage you expect. If you need anything else, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 19, 2025
Endurance Auto Warranty’s commercials caught my attention. Also, their website is good. I have both a truck and a car covered under their policy. The whole sign-up process with easy. When I called, the representative I spoke with was helpful. I am very satisfied with my coverage.
Hi Janet! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that you found our sign-up process straightforward and that you appreciated the help from our knowledgeable representative. It's great to know you found value in our coverage for your vehicles. Although the ease of navigating our website reflects our continuous efforts to provide intuitive services, rest assured you're always welcome to contact us with further queries or for assistance. Thank you again for choosing Endurance, and we look forward to keeping your vehicles protected!
- The Endurance Team
Reviewed Sept. 19, 2025
I tried Endurance Warranty because another auto warranty company left me with a bill approaching $7,000 due to denied coverage. I sought Edurance out and I explained what had happened and why my coverage was denied. That agent explained to me everything. It was similar to what CarShield told me in the beginning, but Endurance seemed more upfront. The price is high, but it's probably what I would have paid with CarShield, had it not been that the agent just tried to get me signed up and cut corners. It ended up burning me. Also, Endurance's policy covered more than what my CarShield coverage had.
Hi Ferrell! Thank you for sharing your experience with us! We're pleased to hear your initial interactions with Endurance have been reassuring and transparent, aligning well with your past expectations. It's great you found setting up your protection plan straightforward and appreciated the comprehensive coverage we offer. While mindful of cost, we're glad it ultimately matches what you expected given previous experiences. We're also happy to know our app and website contribute to providing the convenience you're seeking. Should you have any questions or need further assistance with your coverage, please do not hesitate to get in touch. Welcome to the Endurance family—we’re happy you're here!
- The Endurance Team
Reviewed Sept. 19, 2025
Endurance has a mileage SCAM, they will deny your claim based on the mileage they wrote down during your signing up. That right, they will say we found a problem with the mileage not matching the CARFAX at signup. It's a scam, check with Dealership service departments and they will verify the Endurance SCAM is real. Try the INFINITI Dealership in Indianapolis, IN | Dreyer for starters.
Hi Mike. Thank you for sharing your concerns. We apologize for any confusion or frustration caused by the mileage discrepancy you described. We take these matters very seriously and strive to ensure all processes are conducted fairly. We hope to clarify the situation and alleviate your concerns. Here's a determined intention as we hope to assure the accuracy and earning our applicant safeguards standards managed rightly. For immediate attention and resolution, please contact our team at feedback@endurancedirect.com. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Sept. 19, 2025
Broke down en route. Had to call tow truck. Had it to my mechanic. I Didn't call Endurance. So they won't pay for my repairs. Or my towing. I pay over 100.00 a month and get treated like this. Real good company.
HI Mike. We're truly sorry for the distress you've experienced with your breakdown and the subsequent lack of coverage. It appears there was a misunderstanding regarding the process for emergency claims, requiring advance contact for approval in many services like these. We would like to review your plan and explore potential resolution options. Please email us with your full details at feedback@endurancedirect.com so a service representative can address your concerns earnestly and assist you through our procedures accurately. Your frustration is paramount for us hence we appreciate your dialog as steps forward towards reclaiming your confidence in our service. Thank you for detailing your grievances — your ongoing feedback aids us in strengthening customer satisfaction focus.
Thank you,The Endurance Team
Reviewed Sept. 19, 2025
I am requesting cancellation due to Endurance denying a claim based on false information. On 11 September 2025 we dropped off our Honda Odyssey at Precision Tune to replace the master cylinder. The shop stated Endurance denied the claim because they were told the vehicle was claimed as a total loss in September of 2023. I contacted Endurance and provided a copy of the Green, clean and clear Oklahoma title received in January of 2024. With no resolution or response. This is not the first denial from Endurance. They denied a $1200 fan clutch replacement and covered less than half of a $1600 air conditioner claim.
Hi Todd. Thank you for reaching out and sharing your concerns. We're truly sorry to hear about your experience regarding the denied claims and the misinformation you were presented with. Resolving these issues is a priority for us, and we are keen to investigate the matter thoroughly. To ensure we address your situation and facilitate resolution effectively, please contact us directly at feedback@endurancedirect.com. Our team is here to support you and we appreciate your efforts in holding us accountable to service standards we want to live up to. Thank you for your patience as we work to turn your experience around.
– The Endurance Team
Reviewed Sept. 19, 2025
Initially, I thought this company was decent but now know differently. My CVT transmission went out some 800 miles after the waiting period. The adjuster made the mechanic break it down to see if it was covered. It's been on the only rack this shop has for two weeks. They are having problems making it to the shop. I'm one thousand dollars $1,000.00, out of pocket in a rental. They don't care that they requested an inspection and are holding up the mechanic. The adjuster told me that my Nissan Murano has a history of being trouble. One month in the shop is unreal and I would never have purchased Endurance had I seen all of the poor ratings that this company has. They don't include the customer in anything, they won't let you have any communication with the adjuster or their inspection company being used either. This company is HORRIBLE!
Hi Vincent. Thank you for sharing your experience about your Nissan Murano with us. I'm really sorry to hear about the frustration and inconvenience caused throughout this situation. The prolonged shop delays and difficulties with the adjuster must be incredibly challenging, and it's not the level of service we aim to provide.
To address these concerns, I would highly recommend contacting us directly at feedback@endurancedirect.com. We will prioritize your inquiry and assist you in exploring resolution options. Your feedback is vital as it guides us in refining our processes and improving the quality of our services. We appreciate your honesty and hope to restore your trust and provide the solution you deserve.
Sincerely,The Endurance Team
Reviewed Sept. 19, 2025
Don't believe most of the reviews. I had two claims denied, one for a door actuator, another for an a/c sensor. Unless the part is specified in the contract, they will not cover it. There are thousands of parts in any car, most are not covered.
Hi Alan! Thank you for sharing your feedback about your recent experience with us. We are sorry to hear about the difficulty you encountered with claim denials. Understanding the boundaries and specifics of our coverage is fundamental, and your frustrations highlight key areas where we seek to enhance our support and clarity.
We invite you to reach out to us directly via email at feedback@endurancedirect.com, so we can further investigate this matter. We value your feedback as it helps us improve service and coverage transparency for all our valued clients.
Your experience is important to us, and we want to ensure we resolve the misunderstanding regarding your coverage. Thank you for bringing these matters to light.
-The Endurance Team
Reviewed Sept. 18, 2025
Very Disappointed in this company. Especially went it comes to Transmission work. I will not recommend anyone from my family and friends to this company. They will find loopholes not to fix your car. My car sit in the shop for almost a week without a rental cause they said they don't do rentals unless your car didn't work done and really don't care how you get to work or get around and then refuse to repair my transmission. I really thought this was a good company but in the end they will turn out to be the same. Find ways not to fix your car and then you have to pay for market prices. But a lesson learned well. I will deal with CarShield instead of coming back to this company or recommending anybody.
Hi James. Thank you for sharing your feedback on your recent experience. We truly regret to hear about the difficulty with the transmission service and the concerns regarding rental vehicle provision. It’s disappointing to know that we fell short of your expectations, and we apologize for any inconvenience you experienced throughout this situation.
Customer satisfaction is of utmost importance to us, and we appreciate you bringing these matters to our attention. We hope to earn back your trust, so please consider reaching out to our team at feedback@endurancedirect.com so that we can further discuss your specific needs and explore ways to make this right.
Thank you for your feedback, as it continuously drives us to aim for the excellence that our customers deserve.
-The Endurance Team
Reviewed Sept. 17, 2025
Picked up this warranty after I purchased the car a year ago and every single claim has been denied for parts- the repair looks like it’s covered but the fine print says no. Anything that requires a seal or gasket or hose will be denied. They will even ask you for proof of maintenance and still deny you. Many repair shops even say most of what endurance de Ira a company like car shield would have easily paid for. What a scam this business is. I looked around online in Reddit and Quora and it seems to be the same bad news- stay away from Endurance Warranty.
Hi Moni. We're truly sorry to hear about your disappointing experience with our coverage. It's concerning to learn about the difficulty with your claims, particularly in areas you believed were covered. We seek to uphold transparent and fair procedures to ensure customer trust and satisfaction. Your frustrations voiced before and now reinforce where immediate improvement is essential. Please reach out to us directly at feedback@endurancedirect.com. Your insights will allow us to review your case in detail with a focus on resolving issues impacting fairness and support offered thereafter. Thank you again for your essential feedback and forthright telling - we're committed to better assist you.
-The Endurance Team
Reviewed Sept. 17, 2025
Endurance paid an initial claim on my engine for a cam phaser issue, but when I got a check engine warning, I took it to the shop right away (2 miles). They said the transmission was shot and Endurance sent an adjuster to verify it. The adjuster said it was the torque converter and the the transmission was shot also. Had it towed to another shop for a second opinion and was told the same thing. Had it towed to the dealer and they agreed. Endurance said they would pay 1/3 the price to have a transmission put in. All phone calls to Customer Service took a minimum of 25 minutes to answer and emails were never answered. 2 operators (both male) were very uncooperative and one was downright rude. I'm cancelling the service. Why pay if they're not going to honor the policy? All 3 shops said they've had horrible experiences getting Endurance to pay claims and will no longer deal with Endurance. Neither will I.
Hi Richard. Thank you for taking the time to share your experience with us. We understand how frustrating and inconvenient your situation must have been, and it is concerning to hear about issues with the resolution for such significant service needs. Our customers deserve prompt assistance, and delays like yours are not in line with our service standards.
Your mention of communication gaps and unsatisfactory customer service experiences are especially unsettling. To correct this matter, please connect with us at feedback@endurancedirect.com, permitting us to closely review the specific occurrences. It's our sincere wish to fully address and rectify your concerns.
Thank you,The Endurance Team
Reviewed Sept. 17, 2025
I called Endurance a few days ago. A representative answered the phone and quickly went over the details regarding all of the various coverages. When I told him that I needed to discuss this with my Wife when she gets home, He became irate. He started to challenge me by making statements like there is nothing to discuss, we are ranked number 1 in the business. He also said that if I hung the phone up that I wouldn't get any of the discounts promised. He said other things that I believe were pressure tactics. I left the phone call feeling upset, stressed out, and confused. I would love to call and learn more, but I'm concerned that I will get the same treatment.
Hi Reginald. Thank you for bringing this situation to our attention. We're very sorry to hear about your recent experience with our representative. Ensuring a respectful and understanding interaction is something we value deeply, and it's concerning to learn that this wasn't met.
We'd like the opportunity to address this matter and alleviate your concerns. Please contact us at feedback@endurancedirect.com with your contact details or more specific information about your call, so that we can review this and help rebuild your confidence in our services.
Thank you for considering reaching out to us. We appreciate your patience and look forward to making things right.
- The Endurance Team
Reviewed Sept. 16, 2025
Bought a Premium plan over the phone a few months ago. Paid the $165 per month premium. Made a claim yesterday only to have it denied. Endurance rep said I only had the lowest basic plan. I told the rep I bought the top plan. They supposedly record all sales calls, but they said that I can't listen to my call. Recordings are only available for employee training. How convenient. These people baited and switched me. How can $165 per month (almost $5000 when done) be a base plan? And of course, they have no way to put me in contact with the sales rep that scammed me. I wonder if Car Shield is more trustworthy.
Hi Greg. Thank you for reaching out to share your experience. We apologize for the misunderstanding around your plan and the difficulty you've encountered with your claim. It’s important to us to resolve the discrepancies you’ve highlighted, especially switching plans unknowingly. We're truly sorry for any frustration and confusion you've experienced.
To clarify this matter and ensure you have the coverage and plan you wanted, we ask you to reach us at feedback@endurancedirect.com. Providing any additional details or records would be incredibly valuable and help us investigate further to set things right for you.
Again, thank you for your open feedback; correcting these misunderstandings is essential to fulfilling customer support commitments.
-The Endurance Team
Reviewed Sept. 16, 2025
I received a notice in the mail from Endurance stating that I have approved service coverage opportunities because my warranty for a car I purchased 17 months ago has ran out. I called the number to question it and instead of looking up my account the agent transferred me to Tanner who tried to force me into getting the warranty. He continued to ask questions like I was calling to get the warranty instead of providing the details of my already existing warranty. When I told Tanner i had to research and would call back, Tanner told me that if I do not get the warranty NOW I will not be eligible when I call back. I did record the call. I am sick of these scams.
Hi Yolanda. We appreciate you taking the time to share your experience, and we’re here to help make it right. It's concerning to hear about the pressure during the call and the urgency you felt from our representative. At Endurance, we strive for transparency and prioritize customer understanding and satisfaction. We'd like to connect directly to discuss your experience further and address this properly. Please have this conversation continued by reaching out to our team directly at feedback@endurancedirect.com so we can discuss how to make amends. Your feedback is crucial as we refine our processes, ensuring a more positive experience going forward.
Thank you,The Endurance Team
Reviewed Sept. 15, 2025
It’s not all that true and easy as they advertised on TV. It’s long process for approval and long waiting for claims. You have to leave your car for weeks at the repair shop for repair approvals. Not guarantee when their adjuster will show up. If you are in living in remote place may even take longer time. This means you are without car for weeks. Once your claim approved than shop order parts and availability.
We had an issue on highway and Emergency Service took more than 6 hours as they couldn’t find local towing company. Most services are excluded. You will only know when you are in most trouble with your vehicle. Remember Endurance is there to make money and false advertising and maybe paying professional actors on TV. It’s lots of money for warranty. It’s better to take little risk than pay for warranty which we may never use!!
Hi Jay. We appreciate you taking the time to leave a review, although we're sorry to hear about your frustrating experience. We apologize for the inconveniences you've faced regarding claim approvals and emergency services in remote areas. Our goal is always to support our customers promptly and effectively.
Addressing the waiting and approval times is our priority, and we're working to enhance these aspects to better serve remote regions. Regarding towing service delays, we're reviewing our network to minimize response time failures.
If you'd allow us the chance, we’re eager to discuss this with you further to see how we can improve your service experience. Please feel free to contact our team directly at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed Sept. 15, 2025
They would not cover anything underlined in my contract. And wouldn't explain why. Told me the failure of the parts was not covered/because of the failure of the parts. They talked in circles and could not explain why.
Hi Lon. We're sorry for the challenges you've encountered with our coverage. Difficulty in getting clear explanations and feeling like you're caught in a loop is understandably frustrating. We are committed to resolving misunderstandings and improve the transparency in our communication process. Please reach out to feedback@endurancedirect.com, so we can directly focus on your situation and work on finding an appropriate resolution. Thank you for bringing this to our attention; ensuring customer clarity and trust remains our priority moving forward.
-Endurance
Reviewed Sept. 14, 2025
Endurance car warranty is the worst place ever to get your car under a warranty. They just take your money. Never deal with them. I had a warranty with them. My transmission went out and they said it was my fault. Would not fix it.. They took me through a lot. Pay money every month for nothing.
Hi Audrey. We're truly sorry to hear about the troubles and dissatisfaction you have encountered with our services, specifically concerning your claim related to the transmission issue. Such a painful experience is never what we intend for our customers, as their satisfaction and deserved support are fundamental.
Could you please email us your claim details at feedback@endurancedirect.com so we can thoroughly review your case? Understanding more thorough details assists us so any misunderstanding within service accessibility is rightfully addressed.
Thank you for sharing this situation with us. Resolutions drive positive change, and we're eager to regain your confidence.
-The Endurance Team
Reviewed Sept. 14, 2025
Read the very small print. I went in for a oil change. On a spot check I was told I should replace a wheel bearing. I called Endurance and explained what the mechanic said. Since I drove my truck home, Endurance said it was not covered due to the fact that I knew about it and driving the truck would cause more damage. I went in for a oil change not knowing about any other problems. I was unaware and unprepared to have to leave my truck set in a lot for over a week before it could be worked on/ repaired. A LARGE loophole for Endurance not to cover the cost. I was duped!!!
Hi Dennis. Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced with your claim relating to the wheel bearing issue. We understand how troubling it can be and assure you we want to address your concerns thoroughly.
We encourage you to reach out to our support team via feedback@endurancedirect.com. Please provide all relevant details regarding your incident so we can actively engage in a proper review of the situation and work towards a satisfactory solution. Your feedback is invaluable, and we strive to prevent such experiences from occurring in the future.
Thank you for your patience and understanding.
- The Endurance Team
Reviewed Sept. 14, 2025
I am very disappointed with Endurance warranty services, I wish I could rate my experience as a "0" I would. I purchased an Endurance warranty in December 2024 and followed all policy requirements, including the waiting period. Yet when my vehicle needed repairs in August and September 2025—both clearly covered under the policy—my claims were denied without explanation. Despite multiple requests, I was denied access to basic information like claim numbers, inspection results, and status updates. Endurance insisted all communication go through the repair shop, excluding me entirely from the process. This is not only unprofessional—it’s unethical.
To make matters worse, I received a retroactive request for invoices months after the policy began and after the claims were submitted. It felt like a tactic to justify denial rather than a genuine effort to resolve the issue. As a paying customer, I expected transparency, accountability, and fair treatment. Instead, I encountered evasiveness and disregard. I do not recommend Endurance Warranty Services to anyone seeking reliable coverage or respectful customer service
Hi Sharon. Thank you for reaching out and sharing your experience. We genuinely apologize for the inconvenience and dissatisfaction you have faced with our services. It's disappointing to hear that your claims were denied without a clear explanation and that the communication process was not transparent. Upholding transparency and accessibility in communications is vital for us, and it's concerning to know we missed the mark here.
Retroactive requests can certainly be frustrating, and it's our goal to ensure you're supported and informed throughout each interaction. We appreciate you bringing this experience to our attention and would like to assist in resolving these issues. Please contact our customer support team at feedback@endurancedirect.com so we can investigate further and see how we can make improvements and better serve you in accordance with our commitment.
Thank you for allowing us the opportunity to address these concerns, and we hope to regain your trust with diligent attention and resolution for your protection needs.
- The Endurance Team
Reviewed Sept. 12, 2025
Endurance charged me an extra month's fee after I had exhausted my limits of liability. Because they dragged their feet sending an investigator out to approve the repair on the car--it took a week rather than the 24-48 hr they claim, the repair was delayed. Once it was completed, the mechanic sent in the information for payment--a payment amount already determined by Endurance at least week before the payment request was submitted which was well below the total bill because of the limit of liability. Endurance knew that my policy was at that point worthless. They had paid out all that they would ever pay for a repair.
When I called to formally cancel the contract, they said the charge to my account for the following month had been made 3 days prior and that they would not reverse or even pro-rate the charge. I asked for consideration and leniency and a little customer service. Forget it! They knew there was no future liability for them and no service they could offer me but still charged my account. Shame on Endurance!!! STAY AWAY!!!!
Hi Roger. We sincerely apologize for the frustration and inconvenience you've experienced with your Endurance protection plan. It's particularly concerning to hear about the issues with the delayed investigations and complications in canceling the contract. Your service experience clearly did not meet the standard we strive for in supporting our valued customers.
To address your concerns more thoroughly and seek a resolution, please email us at feedback@endurancedirect.com so our team can examine your specific situation and charges. Providing clear contractual details and ensuring fair solutions is crucial to us.
Thank you for bringing these matters to our attention as it guides us in refining our processes for better customer satisfaction. Your feedback is vital to progressing our service outcomes.
-The Endurance Team
Reviewed Sept. 12, 2025
I chose Endurance Auto Warranty due to the fact that had the highest rating. I did my research before choosing. The representative, Casey, was very helpful and very informative. The price was not as bad as I thought it would be.
Hi Betty! Thank you for sharing your feedback with us! We're happy to hear that Casey was able to provide informative and helpful service. It's great to know the cost of your plan was more favorable than expected. We strive to offer excellent service and appreciate your trust in Endurance. Should you have any questions or need further assistance, please feel free to reach out.
- The Endurance Team
Updated review: Sept. 12, 2025
They let me cancel seeing they don't insure the simplest of things like seals and gaskets saying I had to get the better coverage which I should have had him send me the contract in the first place instead of going by what was explained and read it myself.
Original Review: Sept. 11, 2025
This was continued insurance from a policy that we had with the car loan that ended...We were told to get our own insurance because we had reached the 100,000. I called endurance and the salesperson was more than happy to take my money and guarantee that all would be covered with the car except the regular maintenance like brakes, battery, tires, etc...
Had an issue just yesterday and we had paid many months on this policy... The oil pan/seal was leaking oil and needed a repair per the code on the car, Ford looked at it and called in the claim. We also had to rent a car during all this. Car rental was not covered unless a claim was issued and we were certain it would be covered because the sales person said so... ENDURANCE DENIED the claim and said seals and gaskets are not included and they denied it. NEEDLESS TO SAY if I had just put the 179 a month away in a separate account I would have been able to pay it myself... They will not pay and of course I'm out monthly payments to them, car rental and now I have $1,000 repair,,, THANKS A LOT ENDURANCE AND YOUR VERY UNETHICAL SALES TEAM. I bet he sleeps on a Mattress Firm mattress
Hi Tricia. We sincerely apologize for the inconvenience you have experienced and for any misunderstanding regarding the coverage details. It's concerning to hear about the difficulties you've faced, and this is not the level of service we aim to provide. While specific wear parts like seals or gaskets may indeed carry exceptions, our priority is ensuring clear communication throughout the service window. We'd like to investigate this matter further to rectify any potential oversights and offer improved resolution. Please contact our team at feedback@endurancedirect.com at your earliest convenience, so we can address your necessities promptly and accurately. Thank you for letting us know and allowing us the opportunity to improve.
-The Endurance Team
Reviewed Sept. 11, 2025
Every staff members I talked with here were very friendly and professional. Felt like family. And they offer many great services. I would definitely recommend them to someone looking for extended coverage.
Hi Larry! Thank you so much for your heartwarming review! We're thrilled to hear that our team made you feel like part of the family with their friendly professionalism. It’s our pleasure to offer a range of great services, and we're glad to have assisted you in finding the right coverage. Your recommendation means the world to us. We’re here for you anytime you need!
- The Endurance Team
Reviewed Sept. 11, 2025
These other reviews must be employees because this company is a scam. I got the policy this year 2025 and need repairs but they denied my claim because I drove for Lyft back in 2020 and tried to make it seem like I was still driving for them. When given proof that I don't drive for lyft they lied and used me getting a ride on lyft as me driving someone. Then when getting that proven wrong and being a lie they denied the claim again and didn't want to give a reason. After speaking to someone again they tried to use the same excuse but when they couldn't they came up with some crap about in the future I could drive for lyft so they have to deny the claim even though the future has nothing to do with the claim. My car has been in the shop for a month now and it has affected my family's lives. If I can sue them I surely will.
Hello. Thank you for providing your feedback. We are sincerely sorry to hear about the experience you’ve had with your claim and the impact it has had on your family. The situation you described is concerning and does not reflect the level of service we strive to deliver. It seems there has been significant misunderstanding around the coverage conditions relating to ride-sharing use, which clearly needs a recalibration for smoother future contracts.
Your experience can help guide improvements. To re-evaluate and address your case properly, please reach out to us directly at feedback@endurancedirect.com as this needs reviewing urgently.
-The Endurance Team
Reviewed Sept. 10, 2025
My parents are in their mid 70s and wanted to get their vehicles covered so they called and spoke to Michael **. My dad was so frustrated he added me to the phone call since I currently have a policy. I asked Micheal a question, about the referral policy. He dismissed my question. My parents were trying to obtain a clear understanding of what they were purchasing but Micheal was impatient, rude, unpleasant and very unprofessional for a customer service operator! I continued to ask questions so I could help explain but he continued to cut me off and would not allow me to complete my question. I got so upset, because I wanted to assist. I hung up! I called back and asked for a different representative. We got Freda Phillips and was able to get a response and resolution. If you get Micheal **, don't purchase from him.
Hi LaShonda. We sincerely apologize for the experience your parents faced when trying to understand their coverage options. It’s concerning to hear about the issues with Michael, and it’s important for us that every customer is treated with patience and professionalism. We're relieved Freda could assist and provide the clarity you sought. Please be assured that we take this feedback seriously and address all service issues internally. Please do reach out if you need further assistance. Your experience guides us in prioritizing improvements in our customer interactions. Thank you for bringing these concerns to our attention.
-The Endurance Team
Reviewed Sept. 10, 2025
SCAM, SCAM, SCAM. NEVER EVER PAY ANY DIME TO THEM. They will end up burning all your money for nothing. I had issue with them for almost 2 years and we filed with lawsuit so they won't scam anymore. Do not buy any services from them EVER.
Reviewed Sept. 10, 2025
My experience with Endurance has been extremely frustrating and disappointing. I met every requirement under my contract and provided proof that my vehicle had no pre-existing damages. Despite that, my transmission claim was denied. Endurance told me to authorize a teardown of my transmission for inspection, which I did in good faith. That decision left me with a $1,600 teardown bill when they ultimately denied the claim. Their reasoning? They claimed the failure occurred just 280 miles past the minimum mileage requirement, even though I have had this contract for five months and maintained my vehicle properly.
On top of that, Endurance hit me with a $500 surcharge because my stock Chevy tires measured only 0.9 inches larger than their listed limit. This was never explained upfront. It also took Endurance over a month to even tell me I was denied. By that time, I had already lost over $2,000 out of pocket, not including the five months of payments I’ve made toward this contract. Meanwhile, I am still no closer to getting my Tahoe fixed. This entire process has left me in a terrible situation financially and without the vehicle protection I thought I was paying for.
Their customer service was just as bad — it took them over a week to take my initial payment, during which I had to call repeatedly and was promised call-backs that never happened. Only later did they admit their payment system had been down for a week. In my experience, Endurance looks for loopholes to deny legitimate claims rather than honoring their contracts. I trusted them to give me peace of mind, but instead I was left with unexpected bills, delays, hidden charges, and broken promises. I would strongly caution others against choosing this company.
Hi Jaime. Thank you for sharing your experience, though we're sorry you have encountered these difficulties with our service. Your concerns about the transmission claim denial and the additional charges are serious, and we regret any inconvenience this has caused. It’s disappointing to learn we’ve fallen short of your expectations, especially regarding the communication delays and the clarity around contract terms.
In situations like this, it is crucial we internally review these concerns comprehensively. To this end, please reach out directly at feedback@endurancedirect.com with your account details, and we will do our best to investigate and provide responsive support. We strive to address every customer query sincerely, ensuring service excellence moving forward.
Thank you for your feedback. We truly value the opportunity to make improvements for our customer experiences in the future.
-The Endurance Team
Reviewed Sept. 10, 2025
Great service. The representative I was connected to was very friendly and informative. I was handled with care. This is how customer service should be. They understood my circumstance and navigated what I needed.
H Stephanie! Thank you for sharing such a positive experience with us! We're thrilled to hear our representative made you feel informed and cared for, embodying the understanding and assistance we're committed to providing. Your kind words reinforce our dedication to exceptional customer service. Should you need further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 10, 2025
I recieved a cold call from an Endurance Sales Rep in 2022. I specifically asked for the highest tier policy and purchased said policy over the phone, trusting Endurance that I had "bumper to bumper" coverage for 36 months. THEY LIED. Come to find out, the sales rep selected middle-tier coverage. THIS IS A BAIT AND SWITCH SCAM. I paid the premium for 35/36 mos without using the policy until today.
First and only claim was denied on a technicality. Factory Turbo/Supercharger is covered in my contract (see attached picture). Unless you are a mechanic, you have no possible way of knowing that a $2400 Turbo Sensor IS NOT part of "housing and "all" internally lubricated parts." This is intentionally misleading and predatory. If Endurance had even an ounce of integrity, they'd make it clear when expensive electronic components are excluded. The only way to avoid getting ripped off is by having a mechanic review the entire 35-page policy BEFORE purchase!
Hi Amelia. We sincerely apologize for the experience you had and are concerned about the issues you faced regarding your coverage and claims process. Our intention is never to provide misleading information or products, and it’s clear the lack of clarity here has created significant frustration. We take feedback like yours seriously and aim to refine our communication to prevent similar issues.
We would appreciate the opportunity to directly address your situation. Please contact us at feedback@endurancedirect.com so we can thoroughly investigate the miscommunication and seek a satisfactory resolution for you. Your open feedback is essential in improving our future engagements with all customers.
Thank you for bringing this to our attention; customer trust is a fundamental priority, and we want to positively impact your experiences moving forward.
-The Endurance Team
Reviewed Sept. 9, 2025
Not a pleasant experience. A lot the customer service agents were great but some really ignorant and rude ones. Good for smaller repairs but anything costly they will deny you. My first and last time I’ll use endurance. Major disappointment.
Hi Timmy. Thank you for your feedback. We’re truly sorry to hear about your experience. It is disappointing to know that we have not met your expectations, particularly with regard to customer service and claims handling. Please know that we take this very seriously. We would appreciate the chance to address this issue and rectify your concerns. Please email us at feedback@endurancedirect.com so we can work towards a swift resolution. We are hopeful for the opportunity to restore your confidence in our services.
Thank you,The Endurance Team
Reviewed Sept. 9, 2025
Kim was amazing, it was easy going over my issue with my vehicle. She explained everything clearly that I needed to know regarding my warranty. I will be definitely working with them in the future. I got my full refund since I never received the vehicle.
Hi Maggie! Thank you so much for sharing your positive experience with us! We're thrilled to hear that Kim provided you with such clear and helpful guidance regarding your protection plan. It's important to us that every customer feels supported and informed. We’re happy you got your full refund and that we’ll have the pleasure of serving you in the future. If there’s anything else you need, please don't hesitate to reach out. We’re here for you!
- The Endurance Team
Reviewed Sept. 9, 2025
I am sorry to say I have a very bad experience going on with Endurance today. I have a lubricated front differential that is bad on my 2011 Jeep Grand Cherokee. My mechanic said the front differential had lost 75 of its fluid due to age and a leaking seal. The inspector from Endurance told my mechanic that due to lack of maintenance that I should have been aware of this. My mechanic disagreed and replied that the leak was so small that over a matter of years, there would be no way I would be able to notice this. I have a letter from the mechanic saying this information and it was forwarded to Endurance customer Service on 9/4/25. The total amount for the repair including parts and labor is fourteen hundred dollars. I have made 6 calls to customer service, and my mechanic has made 2 calls to customer service, and you get a different customer service person with each call.
I asked if I could speak with someone above a customer service agent and the reply was no. Even though the mechanic has torn down the front differential (there is nothing more to tear down with this part) and the root cause is a small leak, but they insist more tear down work is needed. Either Endurance isn't listening, or they are avoiding paying for the repair. The 6 phone calls and the back and forth is exhausting and frustrating. I am an elderly man with a disability, and it is hard to get around without a car. I pay one hundred eighty-five dollars a month for this insurance and when you need them you can't count on them. What is Insurance For? Mark
Hi Mark. Thank you for sharing your experience with us. I’m genuinely sorry to hear about the challenges you've encountered with your car's repair process and the strain caused by unresolved issues such as delays and communication hurdles. Given the impact on your mobility, it's incredibly frustrating that your situation has not been met with constructive insight or support.
To assist you more effectively, I recommend reaching out to us directly at feedback@endurancedirect.com with the letter from your mechanic via email so we can reassess the query involving your coverage specifics. Ensuring that you receive the assistance needed, especially under challenging circumstances, is our top priority.
Thank you for being open with your feedback so we can facilitate better customer service going forward.
Sincerely,The Endurance Team
Reviewed Sept. 8, 2025
My first experience with Endurance customer service. The customer service agent was very patient with me. I had questions about having a diagnostic on my vehicle. She provided me with process and was very kind.
Hi Jo! Thank you for taking the time to share your experience with Endurance customer service. We're happy to hear that our representative was patient and kind, providing you with all the necessary information about your vehicle’s diagnostic process. Your satisfaction is our top priority, and we’re glad you had a pleasant interaction on your first experience with us. If you need any further assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 8, 2025
Updated 09/15/2025: I regret ever signing up with Endurance. They make the claims process as painful as possible. Every single claim is challenged, delayed, and buried in endless paperwork. What should be a straightforward process drags on for days (sometimes a week or more!) with little to no communication. Last claim took over 10 days total **. When I finally did get updates, they were vague excuses instead of actual progress. It’s clear their strategy is to stall and hope customers give up. The whole point of a warranty is peace of mind, but Endurance delivers the exact opposite. I’ve paid for coverage that’s practically worthless. They advertise protection and reliability, but in reality, they do everything in their power to avoid paying. Total rip-off. Bottom Line: Don’t waste your time or money on Endurance. You’ll end up frustrated, out of pocket, and without the coverage you were promised.
Original Review: When I heard about Endurance, I thought the coverage was decent and the price was fair. What they did not tell me was how long the claims process would take. As of now, I am a week without my car, waiting one more day for an adjuster to review a repair claim from a GMC dealer. I wish I had known about the hoops or the time it takes to process a warranty, I would not have purchased the warranty from Endurance, not happy with their service. Yes, the claim was initiated the day it went into the shop for an oil change and tire rotation service.
Hi Kevin. We appreciate you sharing your experience with us and are disheartened to learn about the delay in your claims process. We understand the inconvenience of being without your car for an extended period, and we are determined to ensure timely service for our clients in situations like this. Please reach out to our support team directly at feedback@endurancedirect.com. This will allow us to investigate and resolve the matter as swiftly as possible. Your feedback is highly valuable to us as we strive to enhance our service offerings. Thank you for bringing this to our attention and let us assist in addressing your concerns.
Thank you,The Endurance Team
Reviewed Sept. 7, 2025
I am extremely disappointed with my experience with Endurance. Despite being a loyal customer for years and paying $5,000 for a comprehensive warranty, I have been met with nothing but frustration and unhelpful responses. Trying to get through to management is nearly impossible — every email I send is rejected, and getting any meaningful assistance feels like an insurmountable task.
My claim for a cracked axle, which should be clearly covered under my policy, was outright denied. The reason given was that the parts exceeded the value of my car — a claim that was not communicated to me by any salesperson or representative beforehand. In fact, I was led to believe that my coverage was comprehensive and would protect me in such situations. The denial feels like false advertising, especially since I was never warned that parts would cost more than my car’s worth. To make matters worse, the mishandling of my claim began with a mechanic’s misdiagnosis, which I corrected promptly, yet my claim was still unfairly rejected. As a disabled 62-year-old relying on this vehicle, this experience has been incredibly disheartening and unacceptable.
Endurance’s website boasts over 11,000 reviews, yet my experience suggests that customer satisfaction is not a priority. The difficulty in reaching anyone in management, combined with the outright rejection of my legitimate claim and the false advertising from sales representatives, has left me feeling ignored and betrayed. I trusted this company to provide reliable coverage when I needed it most, but instead, I have faced nothing but obstacles, dismissive responses, and a sense that my concerns are being completely disregarded. This kind of customer service is unacceptable and does not match the promises made when I purchased this policy.
I strongly urge future customers to exercise caution and thoroughly scrutinize what is actually covered versus what is promised. Endurance's lack of transparency, poor communication, and refusal to uphold their contractual obligations have severely damaged my trust. I hope this review reaches Justin Thomas, the CEO, and prompts you to reconsider your company's customer service practices, advertising honesty, and dedication to your clients. Justin Thomas, I sincerely hope you see this and take meaningful action to address the concerns raised by your customers.
Reviewed Sept. 7, 2025
I went on the internet and found that Endurance was rated more. So, then I called and got on with them. After I did that, I had the oil changed in my truck at the dealership. And they didn't have a whole lot good to say about Endurance, so I was gonna cancel it. And then I talked with one of the representatives of Endurance. I ended up not cancelling. She gave me her own number and, if I had any kind of problems, I can call her.
I got their policy on two vehicles, both are 2022s. One's a Ford F-150 pickup, and another one is an Explorer SUV. During the sign-up, everything was really cool. They were all nice about it. They didn't try to talk you into nothing. It was more or less, you agreed on it.
I don't have any complaints about Endurance at all. Matter of fact, after I bought it, I cancelled the insurance I bought from another company. Endurance was a little higher than the other company, but on the time wise of the financing part, Endurance was cheaper because it was for less months.
Hi Keith! Thank you for sharing your positive experience with us! We are happy to hear that our representatives provided you with seamless service. Ensuring that our customers feel informed and reassured is a top priority, and we're thrilled that you felt supported—even when similar feedback from outside parties suggested otherwise. Please feel free to reach out if you need anything; we are always here to help.
- The Endurance Team
Reviewed Sept. 7, 2025
I received a letter from Endurance and it stated that I had insurance with them when I had insurance with somebody else. And so, I called, and I told the lady that I needed to cancel it. She said that I don't have insurance with them. I think it's one of those scam letters. So, when I talked to her, I found out that I could get a better deal with them. And I don't have to pay a huge co-pay when I take my car in. The other insurance is $500, Endurance is 100. Also, they covered everything the other insurance covered. So, I went ahead and got their warranty. So far, so good.
Hi Peggy! Thank you for choosing Endurance and sharing your experience with us. We're happy to hear that our offering of lower out-of-pocket costs and comprehensive coverage matched your expectations. It's great to know that the sign-up process was straightforward and that our customer service team provided exceptional assistance. Your feedback reassures our commitment to providing value to customers like you. Should you have any questions or need assistance moving forward, please feel free to reach out. We're here to help and look forward to continuing to meet your vehicle coverage needs.
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
