Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 7, 2025
I'm in my late 50s and I was taking a trip to my camper in Florida. I wanted to be responsible and got an auto warranty with Endurance. The first rep that I talked to was kind of wishy-washy. They could have been more assertive and they should know what they're dealing with. But the second one was great. I wish the policy was a lot cheaper though. I was also told that there are 30 payments but in actuality, there are 31 payments. You pay an installment fee for the enrollment until the 30 days then it starts over for 30. They should explain that. Other than those, everything else seems great. I'm happy with Endurance and I have a couple of people that would like to sign up too.
Hi Anthony! We're thrilled to know that your overall experience with choosing Endurance has been a positive one. It's great that you felt confident and guided during the sign-up process, and we appreciate your understanding regarding comprehensive coverage pricing offering peace of mind. We acknowledge the oversight in clarifying payment terms upfront and are looking into this for improvement. Thank you for your valuable feedback on hidden costs and customer service access; we strive to make every part of your experience seamless. Should you have more questions or need assistance, please know that we're motivated to ensure thorough and satisfactory service moving forward.
- The Endurance Team
Reviewed Sept. 6, 2025
I signed up with Endurance, and their rep was amazing. She read everything out to me, and made sure I understood everything before I gave her my card information. She was the best representative I've ever spoken to. I got my 2015 F-150 covered, and so far, Endurance has been amazing. They have great coverage. I actually already recommended it to my brother-in-law a couple of days ago.
Reviewed Sept. 6, 2025
I had Endurance years ago, and I started with them again. Getting signed up was easy but the prices went up considerably. They’re maybe a little bit above fairly charging but they're not bad. I had a little issue with them on the last claim I had over a transmission, but I'm not sure whether it was the shop that screwed up. The guy came in and inspected it, and it turned out that the shop did something that he didn't like, so they didn't do anything about the transmission. In any event, I had only one problem after that and they took care of it quickly.
Hi Jeffrey! Thank you for sharing your positive feedback with us. It's great to hear that signing up with Endurance again went smoothly and that our team quickly resolved your recent transmission issue. We strive to mend any difficulties swiftly and efficiently to ensure customer satisfaction.
We appreciate your kind words about our customer service and your willingness to recommend them to your friends. Should you need any further assistance or if you have additional feedback, please do not hesitate to reach out. We are always here to help and value your insights.
Thank you for being an appreciated member of the Endurance family.
-The Endurance Team
Reviewed Sept. 6, 2025
The signup process at Endurance was very good. The reps were nice and they were easy to work with. The rep I talked to answered all my questions. I'm 80 years old and I can't afford to have large car repair bills. I'm paying a monthly bill for two years and then it's done. They'll fix everything that I need fixed up to 70,000 miles. I am about to use it because my air conditioning is not working right and there are some limitations on that. They won't pay for free. But anything else, parts that go out on it, they will cover.
Hi Marlyce! Thank you for sharing your experience with us! We're happy to hear that our team provided a seamless and pleasant process for you. Ensuring that our customers feel supported and well-informed is a priority, and it's clear that this held true during your interactions. We're proud to be a part of your financial planning solution, offering peace of mind with our coverage. We appreciate your trust and are here for you anytime if you have more questions or need assistance.
- The Endurance Team
Reviewed Sept. 6, 2025
Everything was great when I signed up with Endurance. When I called, a lady answered. Then she transferred me to one of the agents and we went from there. And he was great. I didn't have a hard time. However, I just like to get a little literature to read and I haven’t received any reading material or a contract to look over the details presented during the call.
Hi Fred! We're happy to hear that your sign-up experience was smooth and that our team was able to assist you effectively. We understand how crucial it is to review the detailed terms of your plan. Please contact our team directly at feedback@endurancedirect.com so we can ensure your contract and plan details are on the way to you. If you ever have any other questions or concerns, please feel free to reach us at any time. We are here to help!
Thank you for your feedback!- The Endurance Team
Reviewed Sept. 6, 2025
I was with Endurance before and I needed extended warranty again for a different car. My emails were coming through so that reminded me who I was using in the past and I didn't have any problems. I probably did a claim last time. I called to get a quote and the representative gave me different options. She was great. If I was to ever call back, I would want to get her again.
Hi Cassandra! Thank you so much for choosing Endurance once again and for sharing your positive experience with us! We’re thrilled to hear that Mary provided you with excellent support and clarity during your interaction. Our team takes great pride in offering seamless and professional service, and we're glad to know you enjoyed the process. We’re here for you whenever you need assistance, and we look forward to serving your vehicle protection needs in the future. Thanks for being a valued customer and for your 5-star review!
- The Endurance Team
Reviewed Sept. 6, 2025
I need a warranty for my car because things happen, and I tried Endurance. The sign-up process was straightforward, but the app wouldn’t let me log in. It's saying that my VIN number or phone number was registered.
Hi Larshone! Thank you for sharing your experience, and I'm glad to hear the sign-up process went smoothly. I understand the inconvenience of your login issue, as not being able to access important information can be frustrating. While we're always here to help, creating additional time during busier periods can be tough. Rest assured, should you find an opportunity to reach out, our customer support team is geared up to assist you. We appreciate your patience and look forward to resolving this situation expediently.
Thank you,The Endurance Team
Reviewed Sept. 6, 2025
I wanted to have insurance that if anything goes wrong with my car, I can get it fixed. The whole process of becoming a member at Endurance was flawless and easy. I did everything online and the price is very affordable.
Hi Landon! Thank you for sharing such a positive review about your experience with Endurance’s online service! We're thrilled to hear that you found the sign-up process and our digital platform seamless and easy to navigate. It’s also wonderful to know the coverage plan suited your needs well and that your satisfaction with our technical offerings is high—it's what we strive for. While you haven’t needed our customer service just yet, we're here when you do. We sincerely appreciate your recommendations to family and friends and look forward to providing you with continuous top-notch service. If there's anything else we can assist with, please reach out at any time.
- The Endurance Team
Reviewed Sept. 5, 2025
I've always wanted to get Endurance. I called once before to check my information, and someone dropped the ball and didn't insure me because they didn't do it. Then I called back a month later and they said, "Let's talk through this right now," and they did. The rep was very nice. Because there was a time where I had given him a card and I didn't wanna use that one, and he waited till I got the right one. He couldn't get any nicer than that. He called me the next day. However, I was disappointed not to receive the $300 discount they promised.
Hi Jeffery! Thank you for sharing your experience with us. We're thrilled to know that despite the setback regarding the discount, you were determined to join Endurance, and it's great to hear our representative assisted you adeptly during your sign-up process. We pride ourselves on providing a supportive and helpful customer experience, and it's wonderful to know that came through during your interaction.
We appreciate your patience and commend your decision to choose our service. Should you require any further assistance or need help with any aspects of your coverage, please do not hesitate to contact us. We are committed to ensuring your satisfaction throughout your journey with us.
Welcome to Endurance! We look forward to being your coverage partner.
- The Endurance Team
Reviewed Sept. 5, 2025
Endurance seemed like the best option for me. I only had one con. Everything was pros. The rep I worked with explained everything and I understood everything. I was at work when I was doing it and he said if I hang up, I would lose the chance to get some discount. They wanted me to pull the trigger right then and that wasn’t fair. But I like the fact that you can pay for it for three years on a five-year plan. Also, the premium does not go up regardless of how many claims you have to make and I also like the fact that even if I paid into it three, four years, and never use it, I get my money back. They offset whatever is the difference. If I claim 2,000, I paid 3,000, I’ll receive 1,000 back.
Hi Venetia! We appreciate you sharing your experience with us. It's encouraging to hear that you found the enrollment process smooth and that our comprehensive plan offerings met your needs. We acknowledge your concern regarding the sharing of information by the representative during your first call. Your feedback is valuable, and we'll utilize it as an opportunity to refine our services. We're thrilled our Endurance plan aspects like pricing and benefits resonate with you, and we're grateful for your positive recommendation. If you ever have further inquiries or require assistance, we are here to assist at every step of the way! Welcome aboard!
- The Endurance Team
Reviewed Sept. 5, 2025
I like Endurance Auto Warranty’s higher mileage coverage, which was beneficial as we put significant miles on our vehicle. While the dealership's warranty was more expensive, Endurance offered a 100,000-mile coverage instead of 60,000 miles. The deductible with Endurance is higher at $100 compared to $50 at the dealership. However, the dealership offered if we did the service there, brake pads, batteries, things that wear out are covered. Where Endurance does not cover those items. But the sales rep was very informative, polite and courteous. The only thing that I disliked was I couldn't discuss anything with my spouse. I said, "I need to call you back." But she said, “We can't offer you these discounts if you call back because you're a first-time caller." Yes, taking the warranty at that time saved me roughly $500. But that should be the same discount if I call back.
Hi Larry! Thank you for choosing Endurance for your vehicle protection. We appreciate the thorough feedback you've provided and are glad the coverage and pricing options met your needs, especially given your requirement for higher mileage plans. We understand the importance of a budgeting balance for leading individuals to avoid larger expenses later.
Your experience regarding the sales process is noted, particularly regarding the need for time to discuss with a spouse prior to committing to a contract. Assuring our customers' comfort with any purchasing decision is important, and we will address this aspect internally to improve how savings offers are presented without added pressure.
We're always here to assist or chat if you ever need support or wish to discuss your plan further. Our team is eager to provide world-class service throughout your time with us. Welcome, and thank you again for trusting us with your vehicle protection needs.
-The Endurance Team
Reviewed Sept. 5, 2025
The Endurance rep I worked with was patient, excellent, very explanatory. He answered all the questions I needed. As a matter of fact, I didn't really need to ask much questions because how he explained everything in such details sold me right there. Very pleasant guy. He also didn't force me. He gave me that choice, whether I wanted to take it or not. He just laid everything out on the table. I said, “Can I get back to you?" He said, "Absolutely." He gave me his number. I thought about it, went over it with my husband who also has Endurance. And we made a decision to definitely take it. So far, we've been happy. It was very nice. He said it would activate within 30 days. It's good to know that I have a backup and I won't be coming out of my pocket for thousands of dollars if something was to happen with my car.
Hi! Thank you for taking the time to share your detailed and positive experience with Endurance. We're thrilled to know that our representative provided you with such outstanding service, which made you feel comfortable and well-informed about your options, void of any pressure. It's wonderful that both you and your husband find value in having the peace of mind that comes with an Endurance plan.
We're also gratified to hear about your confidence in our coverage against very costly potential repairs; it's this kind of feedback that assures us we're making a real difference for our customers. Please don't hesitate to reach out if you, or anyone you recommend, ever have questions or need further assistance in the future. Welcome to our extended family of protection and optimism!
- The Endurance Team
Reviewed Sept. 5, 2025
The warranties are off our cars, and I wanted keep up the warranties on them. We found Endurance off the internet when we did a Google search. We got their phone number and called, and the rep we worked with was good. He worked with two of us at the same time.
Hi Mr. Alexander! Thank you for sharing your positive experience with us! We're thrilled to hear that your interaction with our representative was smooth and effective, providing you with both valuable coverage and peace of mind. We truly appreciate your review and are happy to know that our services have met your expectations.
If there's ever anything else you need, please feel free to reach out. We're here to assist anytime.
Thank you,The Endurance Team
Reviewed Sept. 5, 2025
I spoke to a representative who was knowledgeable, patient, and answered all my questions. It was excellent. We discussed the different plans, then I signed up for an extended warranty on my car. I've already recommended Endurance to three people, and one is seriously considering it.
Hi Stephen! We’re thrilled to hear about the exceptional experience you had with our representative and that you found a plan perfectly suited for your vehicle's needs. Your recommendation to others means the world to us, and we are grateful for the trust you place in Endurance. If there's anything more we can do for you, please just reach out. Thanks again for spreading the word!
- The Endurance Team
Reviewed Sept. 5, 2025
When I bought my car, a 2019 Murano, I bought the extended warranty that came along with it, 100,000 miles or five years. Unfortunately, the five years was up first before the 100,000 miles showed up. I went to Google search and tried to compare what the reviews were for the different warranty companies. I got price quotes only from Endurance Auto Warranty and one other company, and Endurance's price quote wasn't bad.
I tried to give the warranty some additional thought ‘cause I wound up purchasing an additional 60,000 miles. Nissan Motors corporate sent me something talking about an extended warranty from their end, but they wanted $7,000 and they were only gonna cover an additional 50,000 miles. So, I said, “no.” I remembered watching the Endurance commercials and thought I'd give it a try. When I signed up for Endurance, my car only had 75,400 miles. The rep was helpful and I was pleased with his approach.
Hi Steve! Thank you for taking the time to share your experience with us. It's great to hear that you found our offers competitive and were pleased with the customer support during your interaction. We appreciate that you thoroughly reviewed our ratings and commercials before deciding to go with Endurance for your vehicle coverage. Should you need any further information or assistance, please don't hesitate to let our team know. We are committed to ensuring you have a seamless experience and appreciate your confidence in us as your vehicle protection partner.
- The Endurance Team
Reviewed Sept. 5, 2025
I got a letter from Endurance Auto Warranty and it explained some things I was interested in. So, I called and signed up with Endurance. It was easy and the gentleman that signed me up was very polite. He told me so many things such as if I were to have a problem with my tires, they could replace them. I'm a widow and I live on a fixed income. My car is the only means of transportation I have. I have no other relatives around me that can help me, so I have to depend on my car. If it doesn't run, then I'm in trouble. That's why I got Endurance. In case I have anything that happens to my car, I know that Endurance will be there to back me up. I've already told my friends about them.
Hi Varna! We're thrilled to hear that our sign-up process met your expectations and that our team was able to assist you well! Your comfort and peace of mind are very important to us. We’re here to support your transportation needs, should you have any questions or require further assistance, including potential benefits like roadside assistance, please feel free to reach out to us anytime. Thank you for choosing Endurance to keep you on the road with confidence.
- The Endurance Team
Reviewed Sept. 5, 2025
I've been thinking about putting an extended warranty on my Ford F-350 for a long time. I got an email from Endurance and after I clicked on it and checked into it, I decided that it might be a good idea to have some coverage on that truck. I called and their rep explained how everything worked. He was very knowledgeable, and he helped me a lot trying to figure out what I needed. He also gave me some options. The price was fair. So, we went ahead and purchased a bumper-to-bumper warranty from them. It was simple.
I haven't had the extended warranty for very long, but Endurance seemed like a good company to work with. I have an extended warranty through somebody else on a different truck, and Endurance's policy looked as good as or better than the one I had with the other company. Also, I'm not very high tech on computer stuff, but I could navigate through their website good. I looked it over really good before.
Hi Jeff! Thank you for sharing your feedback with us! We're happy to hear that you're satisfied with your initial experience with Endurance. It's fantastic to know that through knowledgeable and thorough representatives, you found our pricing and coverage options suitable for your needs. We're here to support you as you start on this coverage journey, and we appreciate your thoughtful comparison that confirms your decision.
Should you have any questions or need further assistance while you get to know your comprehensive coverage, please don't hesitate to contact us. We're eager to assist and provide the exemplary service you expect during your partnership.
Thank you once more for choosing us, and we look forward to being there whenever the need arises.
- The Endurance Team
Reviewed Sept. 5, 2025
I liked Endurance Auto Warranty's price. Also, their rep was approachable, professional, and patient with me. I had to find my keys to get the VIN and the mileage for her.
Hi Calisa! Thank you so much for these kind words! We're thrilled to hear that you not only appreciated the great value of our plans but also found our representative approachable and patient. Our team strives to provide outstanding customer service, and it's wonderful to see this reflected in your experience. If you have any questions or need further assistance, please don't hesitate to contact us.
- The Endurance Team
Reviewed Sept. 5, 2025
I decided to go on for insurance and Endurance was the first one I found on the internet. I got covered for the future. You never know what's gonna happen. Overall, everything is good.
Hi April! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team clearly explained your plan and that you feel secure knowing you're prepared for any unforeseen circumstances in the future. Your peace of mind is our priority, and we're happy to have provided that for you.
- The Endurance Team
Reviewed Sept. 5, 2025
I bought a used vehicle. I went online and did an inquiry which caused me to get multiple phone calls from multiple organizations, and I happened to answer, the one from Endurance first.
The sign-up was really good. The rep was very knowledgeable. He'd been with the company for 10 years. He was very professional, tactful, and very good manner. The policy was pretty standard, but he spoke about the high customer service that Endurance is known for. And there was a monthly pay option. That is not the cheapest way, but it's a manner in which to budget for a plan like that.
I signed up for three companies, and I was gonna do my homework and see which one I wanted. And then I decided, no, I'm gonna cancel them all. The cancellation process with Endurance was the most respectful. It was pushy, but I expect that. It's a conservation effort. A couple of the other ones were horribly disrespectful.
Hi Lamar! We appreciate your feedback. It's great to hear that our representative made the initial process smooth and straightforward. We understand that concerns like those you mentioned can make deciding the best course complicated, and we're glad our cancellation process stood as professional given your situation. If you have any further questions or need assistance, please feel free to reach out. Your insights are most valuable in helping us continue to improve our services.
- The Endurance Team
Reviewed Sept. 5, 2025
The person I dealt with at Endurance was very knowledgeable on what they offered. And he was very persuasive. You could tell he was good at what he did. He told me there were two additional things that was added in the policy. The main things is the car rental if my car had to be repaired. That was a plus. It stood out outside the other packages that I have already used.
Hi April! Thank you for taking the time to share your experience with Endurance. We're thrilled to hear that our additional benefits and smooth sign-up process have made a positive impression on you. It's great to know that our representative and easy-to-navigate website could add value to your journey. If you have any further questions or require assistance with your coverage or claims in the future, please feel free to reach out. We appreciate your recommendation and are always here to support you!
- The Endurance Team
Reviewed Sept. 5, 2025
I had issues with the vehicle that I previously owned. And then, I bought another Dodge. I was trying to basically dot my i's and cross my t's on this one. I looked into four different companies online and Endurance come up as one of the extended warranty programs. I liked how you could just pay monthly instead of all at once.
The rep explained everything clearly. It was a positive experience. I’m impressed with the fact that it covered more than a lot of what the other companies did. I was surprised at how much stuff was actually covered. It's worth the money.
Hi Brian! Thank you for taking the time to share your experience with us! We're thrilled that our flexible payment option and extensive coverage stood out to you and met your needs. It's wonderful to hear that your interaction with our representative was positive and informative. We're glad you found the sign-up process to be hassle-free and valuable. Your recommendation means a lot to us, and we're eager to continue providing you and your loved ones with excellent service. If you have any further queries or need assistance, please feel free to reach out.
- The Endurance Team
Reviewed Sept. 5, 2025
I have Endurance Auto Warranty on my vehicle, but when that car got totaled, I called them up to see if I could switch the coverage to another vehicle we had that hadn't had an extended warranty on. It was something I wanted in case I have my vehicle break down 'cause my old warranty went out from the manufacturer. The rep went over everything with me and it was excellent. I've told a couple of people that Endurance is good to get. They cover everything. Mostly, if you break down, they get it towed. If you qualify with your vehicle there, you won't pay that much to get it fixed.
Hi Raymond! Thank you so much for sharing your positive experience! We're thrilled to hear that transferring your coverage and signing up with Endurance was seamless and that our customer service team delivered exceptional professionalism. It's wonderful to know that you find our comprehensive coverage reliable, providing you peace of mind with your new vehicle. We appreciate your recommendations to friends and family, and we're committed to maintaining this high standard of service for you.
- The Endurance Team
Reviewed Sept. 5, 2025
I purchased an Endurance warranty for a couple of reasons. One was reputation, then an independent auto repair shop that I go to does not take any extended warranty companies, except now, they're starting to take Endurance. They said that they had heard that they paid well and it wasn't a lot of hassle for them to spend a bunch of time on the phone.
Hi Robert! Thank you for sharing your experience with us! We're thrilled to hear that you've had a positive initial impression with Endurance, thanks to both your trusted auto repair shop's endorsement and our straightforward sign-up process. We're happy to provide coverage that you feel confident about. Should you need any further assistance in the future, or if any questions arise as you get more familiar with your coverage, please don't hesitate to contact us. We're here to help and ensure your experience remains satisfying.
- The Endurance Team
Reviewed Sept. 5, 2025
I would really give zero Stars if I could. Anytime you have a claim, you're lucky to reach anybody that same day. If you select to have them call you back, most of the time, they do not. They do not cover everything and even the items they said they would cover, they do not. They lied to me about tire coverage and then gave me a warranty that did not have tires included. I wound up having to pay a $2,000 car total and they covered one item for $300. Then, you're told that you will get a reimbursement check, which is a scam because you will not receive any money back. I definitely did not receive money back after staying with them for 6 months. I do not like to leave negative reviews unless I feel that people truly are scammed. This company does not work with you and they only want your money.
Hello. We apologize for your distress with our services and understand your frustration, particularly regarding lengthy communication wait times and coverage issues. Your concerns are a wake-up call for our team to enhance accountability in claims processing and service attention substantially. Please reach out to us directly at feedback@endurancedirect.com so we can delve deeper into addressing these problems and find a reasonable resolution for you. It’s essential to us that your experience both trust and satisfaction.
Thank you for highlighting crucial areas needing improvement; resolving your troubles is our top priority.
-The Endurance Team
Reviewed Sept. 5, 2025
I did my research and found that Endurance Auto Warranty had the best ratings as well as the best coverage. It was a good price too. As soon as I put in my information online, they called me, which was better. They didn't give me a chance to look anywhere else. they called right away and the customer service reps were very nice. Whatever questions I had, they answered it. The signup process was good. It was quick and the young lady I spoke to helped me out very well and gave me all the information I needed to know. I didn't even have to ask anything.
Hi Valencia! Thank you for sharing your experience with us! We are thrilled to hear that you've found our communication and sign-up process to be both smooth and informative. Our team strives to provide clear and efficient service, and we're pleased that it made a difference for you. We value your trust in Endurance and are glad you’re satisfied with the coverage options. Should you have any questions or need assistance in the future, we're here to help.
- The Endurance Team
Reviewed Sept. 5, 2025
I was looking for full coverage for my vehicle. After reviewing advertising and looking at the Endurance website, it seemed like it would be a better company to work with. Signing up was no problem and the reps seem very knowledgeable about their product. But I'm not sure I got the coverage that I was looking for. I've talked to somebody recently who said that the circumstances of the car that I have excluded me from getting the complete 100% coverage, and I'm one step down.
Hi Martin! Thank you for sharing your experience with Endurance! We're thrilled to hear that you found our sign-up process smooth and appreciated the knowledge of our representatives. We continually strive to match coverage plans to our customers’ needs, albeit sometimes specific vehicle criteria may affect options. Your satisfaction positively reinforces our commitment to quality and user-friendliness. We're grateful for your inclination to recommend us, and we'll continue working hard to ensure your experience remains positive.
- The Endurance Team
Reviewed Sept. 5, 2025
I wanted a warranty, and I heard that Endurance was the best. Enrolling with them easy and the representative I dealt with was great. I like the comfortable feeling of having an extended warranty and I would tell others to try Endurance.
Hi Robert! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team provided a seamless sign-up process and gave you the peace of mind you were looking for. Your recommendation means a lot to us, and we appreciate you considering us for coverage. Please don't hesitate to reach out if you have any questions in the future.
- The Endurance Team
Reviewed Sept. 5, 2025
I would strongly advise against purchasing a warranty from Endurance. My experience with them has been nothing short of frustrating and disappointing. When I decided to cancel my policy, I was hit with an outrageously difficult cancellation process. They required a notarized, signed, and dated cancellation letter, which I promptly provided along with all the required documentation. Despite following their instructions to the letter, they came back asking for more "additional information"—information that was already clearly included in my notarized documents.
The level of incompetence and disorganization in their customer service is astounding. Every time I contacted them, I was given vague responses, transferred multiple times, and left without any real help or resolution. It's clear that their cancellation process is designed to frustrate customers into giving up, rather than making it a straightforward and fair experience. I regret ever signing up with Endurance and would not recommend them to anyone. If you're considering their service, be prepared for a nightmare if you ever try to cancel or need real support. Save yourself the headache and look elsewhere.
Hi Bradley. We appreciate you taking the time to express your concerns about your experience with Endurance. We are sorry to hear about the frustration and inconvenience you've faced, particularly with the cancellation process and customer service. It's crucial for us to address and resolve such issues.
To ensure we can assist you more effectively, please reach out to our dedicated customer care team directly at feedback@endurancedirect.com. We’re committed to investigating your case further and finding a suitable resolution. Your feedback helps us improve continually, and it's appreciated. Thank you for bringing this to our attention.
Thank you,The Endurance Team
Reviewed Sept. 5, 2025
I had been having problems with my car. The mechanic did some stuff to it, but something was still not right. I didn't know what was going on and the cost was coming out my pocket with too much money. I had been seeing the commercials for Endurance, then my aunt purchased a policy and she told me about it. So, I decided to sign up with them and the rep who assisted me was really kind. When I didn't fully understand anything, he broke it down and gave me a better explanation. So he did a very great job.
HI Kimberly! Thank you for sharing your experience! We are happy that you're choosing Endurance and found our service to meet your expectations. It's fantastic to hear that our sales representative made the process straightforward for you, providing peace of mind against unexpected car issues with professionalism and patience. Your high rating of your experience means a lot to us, and we are grateful to have you as part of the Endurance family. If you have any questions or need further assistance, please do not hesitate to reach out. We're here to help every step of the way!
- The Endurance Team
Reviewed Sept. 5, 2025
I bought a truck and I didn't want to put the extended warranty that was being offered on the loan because it jacked the price of my truck up for $200 a month. I read about Endurance and called them. I talked to the representative, and it fit where I needed to be monthly. He was friendly, very informative, answered all my questions respectfully, wasn't pushy and understood where I need to be because I'm a disabled veteran. So, he understood that if I couldn't afford it and I wasn't being pushed into buying a warranty. He explained what was covered and what I needed to do to start a claim. He said I can call and find out what shops around me accept Endurance. I went over the mileage, the years, whatever comes first, and then the roadside assistance and when your tire gets punctured. It was a great experience, and people should look into them before they accept a warranty from a dealership.
Hi Kyle! Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our representative was friendly, informative, and respectful during your conversation. We understand how important financial decisions are and are pleased they addressed your needs without any pressure. It's also fantastic to know you found our sign-up process smooth and recommend us to family and friends—the confidence you convey means so much. Welcome to Endurance!
- The Endurance Team
Reviewed Sept. 5, 2025
Endurance is the best coverage and one of the highest rated. The price was also comfortable. Signing up was a very easy process and the rep was very helpful and accommodating.
Hi Keith! Thank you for the uplifting feedback! We're thrilled to hear that your experience with Endurance has been positive and that the coverage has suited your needs at a comfortable price. It's fantastic that our team provided exceptional service during your sign-up process, and we're pleased you received all your paperwork promptly. We greatly appreciate your recommendation and look forward to continuing to serve you. Please feel free to reach out if you have any further questions or needs.
- The Endurance Team
Reviewed Sept. 5, 2025
I had a warranty with Endurance before and I signed up again. I've had extended coverage on my truck ever since I've had it. So, I've been keeping it on there in case something happens. The sign-up process was good and the rep was informative about what he was trying to sell. I like the coverage and I was approved for four years. It will activate in two weeks.
Hi Leonard! Thank you for your fantastic review and for revisiting Endurance. We truly appreciate your loyalty and are happy to hear about your positive experience during the sign-up process. It’s great to know our comprehensive coverage gave you confidence in your decision and we're pleased that our team was informative and helpful in discussing your options.
If there’s ever anything more we can do to enhance your experience or assist further, please don't hesitate to let us know. We thank you for your continued trust in our services and are thrilled to have you onboard with us for four years of peace of mind.
Welcome back to Endurance!
- The Endurance Team
Reviewed Sept. 5, 2025
My other auto warranty didn’t wanna take care of what they should have taken care of. I quit and called Endurance, and signed up with them. They’re good.
Hi Jimmie! Thank you for choosing Endurance for your vehicle coverage! We're thrilled to hear about your seamless sign-up experience and positive interaction with our representatives. If you ever need to file a claim in the future or have any questions, rest assured that our team is here to support you. We look forward to providing you with exceptional service.
- The Endurance Team
Reviewed Sept. 5, 2025
My car is getting older, and getting an auto warranty would be best. I saw Endurance in several commercials, and I watched them all and looked them up. I read the reviews and also asked my car dealership and they told me they accepted Endurance. As far as they knew, it was a good warranty. I decided to try it but I didn’t like that it’s 1,000 miles before it starts, but that's that. The reps were very nice and helped me throughout the phone call and the sign-up process, which was completed right then over the phone. I told him I wanted the best one and he said it was the Elite plan, so I got it. Endurance is a little pricey but people should give them a call because they couldn't go wrong with the people talking to them and explaining it to them. If they need a warranty, that would be the best one to go with.
Hi Martha! We’re happy to hear about your positive experience with Endurance! It's great to know that our commercials and endorsements led to a straightforward and supportive response when signing up for the elite coverage you desired. We strive to ensure our representatives always provide a smooth and informative process, and we appreciate your valuable feedback on our pricing. Thank you for recommending us, and please don’t hesitate to reach out should you have any further questions or feedback.
- The Endurance Team
Reviewed Sept. 5, 2025
Everything's going up, plus me being older, I can't perform the maintenance that I used to be able to perform when I was younger. So, having an extended warranty and being able to confidently go somewhere knowing that it'll be covered. It won't be a big hit on my pocket. I saw Endurance on Facebook and I decided I'd give them a shot. Price-wise and coverage-wise, it seemed like a good deal.
The sign-up process was pretty easy. I just got on the phone, and their rep went through what they offered, the coverage, and the amount. He was knowledgeable about the questions that I asked about certain things that were covered.
Hi Raymond! Thank you for sharing your experience with us. We're thrilled to hear that our representative provided clear and knowledgeable assistance during the sign-up process, making you feel assured about your coverage decision. It's great that you're comfortable with the plan, ensuring peace of mind for any unexpected repairs. If you ever have any questions or need further assistance, please feel free to contact us. We’re here to help!
- The Endurance Team
Reviewed Sept. 5, 2025
I spoke to a couple of warranty places that I found online. Endurance was the second company I spoke with. So I decided to go with them. The customer experience was great. The call went well, and the rep was very informative. I got their full coverage. However, the price could have been a little cheaper.
Hi April! Thank you for sharing your positive experience with us! We are thrilled to know that our service met your expectations and stood out compared to other companies. We take pride in offering exceptional full coverage and smooth processes to ensure our customers make informed and comfortable decisions. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 5, 2025
I recently got a newer car that I can't work on myself. So I figured I should protect it in some way even if we don't use it very much. I got the full coverage from Endurance. Setting up the policy, the reps were helpful explaining the whole thing. I was happy enough with that. I have signed up on their website in case I need something. After reading through the book, the coverage is comprehensive as described. I'm happy with that at this time.
Hi Robert! Thank you for choosing to protect your new vehicle with Endurance, and for sharing your positive experience. We're happy to hear that our representative was clear and helpful in guiding you through the comprehensive coverage options. Receiving your hard copy promptly and having access to our website can indeed add to the convenience, and we're thrilled that these aspects of our service met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Sept. 5, 2025
I bought a car that's a 2011 that has no warranty. Signing up with Endurance was fairly easy. I’m impressed with the knowledge and understanding of their reps and the level of their commitment. They walked me through every detail and explained the plan. They were very informative and educational.
Everything is covered except for brakes, which they consider normal wear and tear. If something went wrong with the vehicle 31 days after I had the policy, I could make a claim. It's a good program. I would recommend it.
Hi Dan! Thank you for your positive review. We're thrilled to hear that you found your experience with Endurance to be pleasant, especially citing the knowledgeable support you received. It's fantastic that you're pleased with our coverage plans, including valuable features like roadside assistance and rental services. It’s great to hear you would comfortably recommend us to your friends and family. Please don’t hesitate to reach out if you need any further assistance. We look forward to continuing to provide excellent service!
- The Endurance Team
Reviewed Sept. 5, 2025
It was an enjoyable experience when I signed up with Endurance. The rep was patient with my questions and didn't pressure me. Just explained the product, the program, and was friendly and very professional, too. They also have the best program at the most reasonable price.
Hi Paul! Thank you for sharing your positive feedback with us! We're happy to hear that our representative was able to address your needs with patience and professionalism, and it's great that you found the perfect coverage at the right price. We look forward to continuing to meet your expectations. If you have any further questions or require assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 5, 2025
I have an overall feel-good impression with Endurance. I like the price, the structure of the service, and in regards to the waiting time, the length of the contract. The sign-up was simple, very straightforward and helpful. The one thing I'm dissatisfied about is I've yet to receive my paperwork in actual paper form. I can view it on the website. But I'm old-fashioned. I like to have the paper.
Hi Eric! Thank you for your uplifting feedback! We're thrilled to hear that setting up your coverage was a smooth experience and that our representatives made a positive impression. It's great to know you found our pricing competitive and that accessing your coverage details through our website has been straightforward, even without a paper copy. Please contact our team directly at feedback@endurancedirect.com and we will ensure physical documentation is sent to you as soon as possible. We appreciate your recommendation and look forward to continuing to meet your needs and those of your family and friends.
- The Endurance Team
Reviewed Sept. 5, 2025
Representatives are very nice but misleading. I was sold a high priced warranty they said was their Best which covers everything which is why it was more expensive, but they said it was the only one available for my older truck. This was a lie. It was their basic minimum coverage. Then when needed a repair, they make up excuses as to why they don't have to cover it which are not in their policy. Also, They are more expensive than other companies out there... I am in process of trying to get a refund. Not happy. Buyers beware!! Make sure the plan they describe is the plan name on your Contract page right away! Then look at what the actual coverages are in the policy for the Plan Name you have... Don't believe the reps on the phones.
Hi Chris. I'm sorry to hear about your frustration with our service. It's important that you receive the product that corresponds to your purchase agreement and expectations. Clearly, communication about your protection plan was lacking, and I understand your anger over incorrect representation of your coverage. We recommend reaching out directly to our support team at feedback@endurancedirect.com to discuss your refund request in detail. We'll do our best to clarify the presumptions and align notifications under our responsibility. Ensuring accuracy in what each plan encompasses remains essential. We apologize for any inconvenience you have faced and appreciate your feedback as it will help us make necessary improvements. Thank you for bringing this matter to our attention, and we hope to rectify the situation to regain your trust.
Thank you,The Endurance Team
Reviewed Sept. 5, 2025
The Endurance rep I worked with seemed like she knew what she was talking about. Any question I asked her, she answered. She gave me options, too. The sign-up process was very easy.
Hi Arlen! Thank you for sharing your positive experience with Endurance! We're happy to hear that our team provided you with the information you needed and made the sign-up process straightforward. Offering a variety of coverage options and clear communication are important to us. If you have any further questions or need assistance, please feel free to reach out. Always here to help!
- The Endurance Team
Reviewed Sept. 5, 2025
My car has almost 100,000 miles on it and I love her. So, we decided to get an extended warranty. My husband looked up a couple of websites and Endurance was the first one that we looked into. Signing up with them was pretty easy and their reps were really good.
Hi Lynn! Thank you so much for your positive feedback! We’re thrilled to hear that you found the process seamless and professional. Ensuring the protection of your vehicle is important, and we're glad that Endurance could be a part of that journey. If you ever need any assistance or have questions, please feel free to reach out.
- The Endurance Team
Reviewed Sept. 5, 2025
What does BMW mean? Buy more warranty. When you're out of the BMW warranty, you're left hanging. But they're beautiful cars. I have a 2017 740i BMW and it rides gorgeously. We take very good care of it but when we have it maintained, we don't want it to be $20,000. So we keep a warranty on it that'll cover anything. We had a warranty with a different company and that company just let it go quiet. They never reached out and asked if we wanted to renew. So my husband was very sad and upset. We started looking for another company of high quality and ended up signing with Endurance. It was an easy process. The rep we talked to said that he worked in the main office for the warranty company and we talked about the options, the condition of the car, and our reason for getting it.
We got a pretty all-encompassing warranty and it's bumper-to-bumper. We paid a small fee, then we're going to pay a monthly fee. The price is fair and the policy goes into effect after 30 days and 1,000 miles. We were satisfied with Endurance. The guy was nice and the warranty is what he said. Everything came through. All in all, the warranty was not a bargain, but it was good.
Hi Mugsie! Thank you for sharing your experience with us. We're thrilled to learn that the process of getting coverage with Endurance was smooth and that our representative could assist you effectively in tailoring a plan that suits the specific needs of your BMW 7401. We understand the importance of maintaining such a vehicle without future costly surprises, and it's wonderful that our coverage matched your expectations at a fair price. Your acknowledgment of our terms aligning with what you anticipated reaffirms our commitment to transparent value. If you have any additional questions or require further assistance, please don't hesitate to contact our team at any time. We're happy to have you with us on this journey and are always here to help ensure your satisfaction remains at the forefront. Welcome to the Endurance family!
-Endurance
Reviewed Sept. 5, 2025
The dealership here recommended Endurance. I have a Honda and they have a working relationship with Endurance. If there’s an issue with the car, I take it to the Honda dealer, give them my Endurance number and if it's a warranty job, anything that has a warranty classification to it, they take care of everything. The coverage I got is bumper-to-bumper. The price for their warranty is exceptional.
Hi Larry! We're thrilled to learn about your great experience with Endurance. We're glad that the seamless partnership with Honda, along with our customer-focused service and their positive reflections on the team, has resonated well with you. It's fantastic to hear that you found added value through your discount and felt confident with the dealership's endorsement of our services. We're equally pleased to know our comprehensive coverage suits your needs perfectly. Thank you for your kind words, and remember, we're always here to help with any additional questions or needs!
- The Endurance Team
Reviewed Sept. 4, 2025
I saw advertisements, and then I called Endurance. We were about to purchase a car and it was 10 years old, and so getting an extended warranty was the best thing to do in case we had problems with it.
During the sign-up process, the rep gave me the facts. I knew what I wanted, and he explained the way the process works. He explained all the things that would be covered on my car, and I felt very confident about the coverage that I was getting. At first, he was going to give me 3 years. But at the end of it, I get 4.5 years. So I pay for three years, but I get 4.5 years of coverage.
Hi Bruce! Thank you for sharing your glowing review! We're thrilled that you're satisfied with your experience and confidence in the coverage chosen. It’s fantastic to hear that the process was smooth and exceeded your expectations. We look forward to providing you with continued peace of mind as an Endurance customer. If you have any further questions or need assistance, please feel free to reach out and we'll be happy to help.
- The Endurance Team
Reviewed Sept. 4, 2025
I got something in the mail from Endurance, and so I called them. The rep I talked with over the phone explained what was being covered. And I said okay. I got my wife's 2019 Nissan truck in their program. I'm trying to get another truck for me right now. If it's not too high, I'll probably put that one on it too. You never know when a vehicle is gonna break and I know I can't afford to fix them if they do.
Hi Christopher! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear that our representatives effectively clarified your coverage options and helped make the process smooth while you are considering options for both your wife's Nissan truck and another potential vehicle. Your endorsement of our communication efforts and acknowledgment of the service we provided truly motivates us to continue delivering on our promises. We appreciate your recommendation to check our reviews, as understanding other customers' insights can be greatly beneficial. Should you have any more questions or need assistance in the future, we're here to partner with you every step of the way. Thank you again!
-Endurance
Reviewed Sept. 4, 2025
I was treated in a respectful manner by the customer service representative. She showed real understanding towards my predicament about being late on the monthly payment. Her attitude was just right and I know a lot about surly individuals but her kindness really made a great difference.☺️
Hi Robert! Thank you so much for sharing your wonderful experience with our customer service team! We are happy to know that you found the support and understanding from our representative helpful during your situation. Your kind words mean a lot to us, and we are always here to assist you whenever you need it. If there’s anything more we can do for you, please feel free to reach out.
- The Endurance Team
Reviewed Sept. 4, 2025
I don't want to deal with the hassle of my car breaking down and we've tried to take care of it as much as we can. Now, the warranty from the dealer is already expired, so we can't just go back and have them fix things. I compared what Endurance was offering to what the dealer was charging me for an extended warranty and the dealer's offer was outrageous. So, I went with Endurance. The rep who assisted me during the sign-up was really nice and very professional. She really helped us out. I was told that the policy would be for six years. We would be paying for a certain premium for a certain amount of years, and it covers just about everything in the car. The process was very easy.
Hi Reynaldo! Thank you for sharing your wonderful experience with Endurance. We're pleased to hear that the sign-up process was seamless and the representative was both professional and helpful in detailing your coverage. Your trust in us to provide the needed peace of mind and ensure the protection of your truck means a lot. We’re committed to giving customers exactly that same positive experience every time. Please feel free to reach out if you have any further questions or need assistance.
- The Endurance Team
Reviewed Sept. 4, 2025
My sister told me that if I can't afford the high maintenance of a car, I should get an extended warranty. So, I looked into some companies and Endurance came up first. So, I signed up with them. The person who was handling the situation explaining everything during the setup process was great. I had some concerns and we talked about a lot of stuff. Then, I was approved and they said we start in September. All in all, Endurance is great to have.
Hi Mary! Thank you for sharing your experience with us! We're thrilled to hear that you found the enrollment process smooth and that our representative was able to address all your questions thoroughly. We truly appreciate your recommendations to friends and family and are happy you're pleased with the services Endurance offers. Thank you for trusting us for your vehicle protection needs!
- The Endurance Team
Reviewed Sept. 4, 2025
I had CarShield and I had a lot of bad experience with them. I heard a lot of negative stuff from other people, too. So, I switched to Endurance and the rep who assisted me was very nice and informational. Endurance had more to offer than CarShield and they were very professional.
Hi Susan! Thank you for sharing your experience with us! We're thrilled to hear that our representative provided you with useful information and that we could meet your expectations with our services and benefits. Your positive feedback means a lot to us. If you have any further questions or need assistance, please feel free to let us know.
- The Endurance Team
Reviewed Sept. 4, 2025
I have an AOL account and it happened to talk about extended auto policies. I learned about Endurance there and when I signed up with them, it was a lengthy process because I had many questions before I wanted to sign up. I am 85 years old, and I'm living only on Social Security. So, I can't afford to replace or correct what may happen with the car. I need everything covered. The gentleman that handled my request was very knowledgeable and extremely helpful. I now have a policy for my car and it's covered for four years.
Hi Virginia! Thank you for sharing your experience with us! We're happy to know our representative was able to assist with your queries and help you with the sign-up process for your vehicle protection plan. We understand how important peace of mind is when it comes to vehicle coverage, especially when you're on a fixed income. If there's anything else we can do to support you, please let us know. Your satisfaction means a lot to us.
- The Endurance Team
Reviewed Sept. 4, 2025
The Endurance rep I worked with was very nice and pleasant. He explained everything to me about how the warranty works. He said I can use it on the 11th this month. The price was also okay. I can't complain about it, ‘cause everything went up now. I also like that If anything goes wrong with my car, I can pay the $200 deductible, and then they'll pay the rest.
Hi Louvina! Thank you for sharing your experience with us. We're thrilled to hear that our representative provided thorough and pleasant support, ensuring you feel informed and confident in your choice with Endurance. Your satisfaction with our prompt service and fair pricing is important to us, and we're glad we met your expectations. If you have any more questions or need our assistance in the future, please don't hesitate to reach out.
- The Endurance Team
Reviewed Sept. 3, 2025
Professional customer service and attentive to my needs. Researched all discounts that could be afforded to me. Time was longer than expected but the results benefited me in the long run. Thank you for your support in this matter.
Hi Dale! Thank you for your positive review and for your compliments on our customer service! We are thrilled to hear that our team was able to assist you effectively and explore all the possible discounts available. We understand the importance of time and are happy that the outcome met your expectations in the long run. We're here for you anytime you need further support.
- The Endurance Team
Reviewed Sept. 3, 2025
Endurance is a company that stands behind their business, I give them 5 🌟's.. Very satisfied.. I would recommend it to friends and family. And any should utilize endurance to protect their vehicles from untimely repairs.
Hi Keith! Thank you for your wonderful review! We're happy to hear you're very satisfied with your experience and appreciate your recommendation. At Endurance, we strive to provide reliable protection for our customers' vehicles, and it's rewarding to know we met your expectations. If you ever need assistance, we're here for you!
- The Endurance Team
Reviewed Sept. 3, 2025
Don't waste your money on this company. I called and spoke with a rep over a year ago and was sold a bill of goods which would sounded good but ultimately was worthless. My kids needed a car and I had one but it was older. I was concerned due to it's age and called Endurance they informed me they would take care of the vehicle if the were issues and after speaking to the wife I agreed to the monthly payment. All appeared to go well each month the car kept working and they took my money. Then disaster the transmission threw a code and stopped working. Me being the fool I was to towed the vehicle to a shop which Endurance listed. Had the vehicle looked at and when the repairs were sent to Endurance they denied the claim.
Understand I don't need a new transmission, I need several items replaced which are separate but total $2000 and it caused the code to drop. After several calls back and forth the refuse to pay to make the repair. Save your money. If you are worried take the money you would pay them and put it in the bank for the repair if you can. Otherwise you will pay and receive nothing in return. NEVER USE THIS COMPANY. Don't waste your money
Hi Josh. We deeply regret the frustrating experience you've had with our service. It is never our intention to offer false assurances or leave issues unresolved, and it's disappointing to hear that you're facing challenges with your transmission repair. Please reach out to us directly at feedback@endurancedirect.com so we can thoroughly investigate this matter. Ensuring that you receive the appropriate support and resolution is very important to us. Thank you for bringing this situation to our attention, and we look forward to the opportunity to make things right.
-The Endurance Team
Reviewed Sept. 2, 2025
Worst policy ever bought. I was told when I bought the policy that the actuators for the heating system were covered. Now that one of the actuators went out, they tell me that they are not covered. I should have read the fine print when I bought this policy, not trusting what this ** told me to get me to buy the policy.
Hi Lindy. We sincerely regret to hear about your experience with the coverage misunderstandings. It sounds frustrating and disappointing when expectations are not met at such a critical time, and for that, we are truly sorry. We understand the importance of trust and clarity when choosing the right protection for your vehicle. Your feedback will guide us as we aim to improve our communication materials and ensure comprehensive understanding when it comes to coverage.
Please contact our team directly at feedback@endurancedirect.com. We value your insight and are committed to rectifying this situation as best as we can and regaining your trust in our services.
Thank you,The Endurance Team
Reviewed Sept. 2, 2025
This is a ripoff company!! I have an insurance policy and now that my transmission gave out this company refuses to pay for the repair. That is bullshit. Breach of contract should be your company logo! You’re quick at taking our premium but extremely slow at getting things done! My car is still in the shop after over 90 days!! Now to find out my claim has been denied! My cost to repair. Endurance to pay $0.0.
Hi Randy. Thank you for reaching out, and I'm truly sorry to hear about the difficulty you've encountered with your claim. It's concerning that there was a perceived gap in our performance regarding coverage reliability and reimbursement processes, leaving your car unrepaired for an extended period. Ensuring satisfaction with our contractual obligations is essential, and it sounds like your experience has unfortunately not lived up to this promise. We would like the opportunity to explore and address the specifics of your situation more adequately. Please connect with our team at feedback@endurancedirect.com, providing your details, so we can comprehensively examine your case and work toward a resolution. Your feedback is important to increase assurances on future engagement standards. Thank you again for making us aware, and we sincerely hope to rectify the situation and regain your trust.
- The Endurance Team
Reviewed Aug. 30, 2025
I had Endurance in and thought that was going to be a wise decision since I own a 2015 Chevy Equinox AWD. Really, the ad has no issues except for the normal replacement parts and maintenance but, I knew it would be just a matter of time before something was going to break down. After right around a year of having Endurance, my car started making some weird crunching noises and whining noises from the front of my car. I called my mechanic and he said that a middle piece in between the muffler needed repaired. After he quoted me a price, Endurance didn't go ave that repair as being covered nor would my mechanic accept that insurance. Too many pop problems and they don't want to pay the price of the parts and service. So, I paid out of pocket.
A few months later, my transfer case was going bad. 5 different mechanics in my area would not accept Endurance for the same reason as the other mechanics. After I called Endurance, I was ready to cancel my insurance and demand a reimbursement for the payments that I had previously paid. They said that I hadn't contacted the repair shops on their list. That's not what they advertise nor tell you when you sign up. So, I took my car to one of their mechanics and they had my car for over a week because they needed to send an adjuster to investigate the repair work. Asked for invoices that had nothing to do with the transmission. The invoice they demanded to see was an invoice from the windshield wiper recall that was fixed and somewhere included the word transmit.
Then, after all of that, they themselves would not cover the cost of a new part (transfer case). At first, the repair shop they sent me to quoted me a $3000. + repair. Then when all was said and done. The shop called to inform me that a person from Endurance went around to find me a used part to put on my car with no warranty whatsoever. So, what they all tell you and what they advertise, it's a whole new ballgame. Damn, isn't there anyone that will tell you the truth these days. So Fed Up!!!!
Hi Debra. We appreciate you taking the time to provide feedback regarding your experience with Endurance. We understand how frustrating it is to encounter challenges with repairs and your coverage. We're committed to understanding your experience fully so we can address the noted concerns effectively. Please contact our team at feedback@endurancedirect.com – our team is focused on improving our service and doing our best to rectify the situation. Thank you for bringing this to our attention – the insights you provide help us strive for better.
Thanks,The Endurance Team
Reviewed Aug. 29, 2025
Been with them for years, never let me down, just added a new car and I'm not worried about it breaking down, and it's good to have that security, especially with a company you can trust and I've got ENDURANCE.👍🏿
Hi Theodore! Thank you so much for your loyal support over the years! We're thrilled to hear that adding a new car is providing you with peace of mind and that our service stands strong to keep you secure on the road. Your trust in Endurance is invaluable, and we'll continue to be there for you, ensuring reliability and protection. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Aug. 28, 2025
My vehicle is a 2018, so all my warranty is gone. I asked my mechanic him which company he works with, he said the one that gives him the least amount of trouble when it comes to getting things fixed and using quality parts was Endurance. I called for a quote, I liked what I heard, and signed up.
The person I worked with was very personable. She gave me the information, but also was personable. She was giving me the facts, but at the same time, she was asking questions, saying, " Okay. You have to wait 30 days, 1,000 miles."
She did mention car rentals. She's like, "Because, obviously, if your car is in the shop, you need to get from point A to point B." She mentioned roadside assistance as well. She explained how it works. And then I had a few questions of my own, and she was able to answer those as well.
Hi Jerad! We’re thrilled to hear about your positive sign-up experience with us at Endurance! It's great to know that our team made the process enjoyable and transparent by thoroughly explaining coverage details and highlighting valuable perks for you. We strive to provide efficient and comprehensive service, and we’re pleased that you found our team personable and helpful. Thank you for your recommendation and for highlighting the peace of mind we could offer even amidst busy traffic. If you ever need anything, please feel free to reach out.
- The Endurance Team
Reviewed Aug. 28, 2025
I just procured a Chevy Trailblazer and it has some problems. Endurance says it covers these things, and they gave me a list of stuff they would cover. I went on and took out for the 30 days, and now I'm having second thoughts on that.
I didn't get any kind of information from Endurance ever since I paid my money, if something happened, how to contact them. I didn't like that at all. And I'm really considering just letting it go, but I don't want to let it go, because if something happens with the vehicle, I don't have the money to take care of it.
Hi Orlando. Thank you for sharing your concerns with us—we understand that repair uncertainties can be quite daunting. We truly appreciate your continued patience and want you to be fully informed about your coverage and repair process. Rest assured, our team is ready to guide you through every step. It appears there was a misunderstanding regarding activation timing, and we'll strive to clarify such details moving forward. For immediate assistance in finding approved mechanics or understanding coverage benefits, please reach out to us at feedback@endurancedirect.com. We're here to help, ensuring your peace of mind and satisfaction.
- The Endurance Team
Reviewed Aug. 28, 2025
I looked at Endurance's reviews and they had good reviews, so I signed up with them. Setting up the warranty was a good experience. The representative was very detailed and did a nice job. I got full coverage, and I was very happy with that.
Hi Oliver! We're happy to know that you chose Endurance based on the positive feedback and that your experience with our representative was thorough and satisfactory. It's great to hear that the full coverage met your expectations and needs.
Thank you for highlighting the clarity of our claim process and for finding our website user-friendly. Feedback like yours motivates us to always improve. While we're pleased to hear your initial setup experience was seamless despite the pricing aspect, we appreciate the insight and will consider it moving forward.
We're here for you anytime and excited to continue providing you with valuable service. Thank you for placing your trust in Endurance!
- The Endurance Team
Reviewed Aug. 28, 2025
I saw Endurance on a television advertisement, so I called them up. The sales rep was very good, and the signup went well.
Hi Marvin! We’re happy to hear about your positive experience signing up for Endurance and appreciate your recommendation! We're pleased to know our representative could assist you smoothly and that you are satisfied with the service overall. Should you need any further assistance in the future, please don't hesitate to reach out. Thank you for choosing us to protect your vehicle, and for being part of our Endurance family!
- The Endurance Team
Reviewed Aug. 28, 2025
I have been a customer for two years with Endurance Warranty, with no claims. When I filed my first claim in TWO years, when my transmission went, Endurance denied my claim. Due to a clause, I knew nothing of. Which was they don’t cover the repair if it’s due to wear and tear. Then they had the repair shop tear it down to find the problem and since it was denied, I had to pay for the teardown. And they were the ones who ordered a teardown. Endurance left me with a $8000.00 dollar bill. The frustration and disappointment is overwhelming but that’s how they get you. READ THE CONTRACT, please and ask questions. Horrible company policy.
Hi Yvette. Thank you for sharing your experience with us. We understand how frustrating it must have been to find that your request for coverage was denied, especially at a time when you most needed support after years without claims. We escalate all concerns that suggest issues in contract clarity and aim to prevent similar disappointments for others.
To better assist you and review the full context of the situation, we encourage you to get in touch with us directly at feedback@endurancedirect.com. We are keen on correcting such challenges for a more reassuring experience. Your feedback really matters to us -- it's vital for improving our services and renovating customer faith.
Thank you for bringing this to our attention, and we hope for the opportunity to address your concerns and potentially improve your trust in our services moving forward.
-The Endurance Team
Reviewed Aug. 28, 2025
The program activated within 30 days because they have to hold for a month. Basically, it’s a yearly fee. Payment was easy. I paid for it all upfront.
Hi Eileen! Thank you so much for sharing your positive experience! We're thrilled to hear that our customer service team was able to address your questions thoroughly and that you found the activation process straightforward. We're also happy to know that enrolling for electronics coverage was easy and met your needs. If you have any further questions or need assistance, please feel free to reach out to us. We truly appreciate your recommendation and support!
- The Endurance Team
Reviewed Aug. 28, 2025
I decided to get an extended warranty because of the age of my car. I chose Endurance because I see them on TV all the time. The representative I initially spoke with was very informative and very pleasant. They answered all my questions.
Hi Helen! Thank you for choosing Endurance and for taking the time to share your positive experience with us. We are happy to hear that your initial interaction was informative and that you found the process smooth and satisfying. Your recommendation means a great deal to us, and we are thrilled to know that our team was able to address all your questions with clarity and professionalism. We look forward to providing you with continued support and excellent service.
- The Endurance Team
Reviewed Aug. 28, 2025
The representative was very helpful and kind on my difficulties. Understanding and worked with me....I will be adding another review once I am a member for a longer amount of time, really appreciate when they make you feel understood..Good quality,!
Hi Kathy! We’re so happy to hear about your positive experience with our representative. We're committed to making you feel understood and well-support your needs. We look forward to serving you for a long time to come and can't wait to receive your feedback once you've been with us longer. Thank you for your kind words and for choosing Endurance!
-Endurance
Reviewed Aug. 28, 2025
I have made my monthly payments on time for them to claim that they can’t fix my car due to a faulty oil change. They have been giving me the run around between two auto places where both of my claims has been denied. I wouldn’t recommend no one to get this warranty for their car because all they going to do is make up a fake cause on why they can’t fix your car. I don’t like being scammed upon paying my money for a warranty company that won’t fix your car.
Hi Tamika. We are truly sorry to hear about the difficulties you’ve encountered with our service, and the frustration that the claim denial process has caused. It is essential to us that every interaction you experience with our company is straightforward and supportive. We want to properly evaluate the particulars of your case and the concerns regarding denied coverage. Please reach out directly at feedback@endurancedirect.com so we can look into your situation closely and work towards a solution. Your inputs are vitally important to enhancing the service experience for everyone, and we aspire to regain your trust promptly.
Thank you for bringing this to our attention.
-Endurance
Reviewed Aug. 28, 2025
I’m still on the waiting period right now with Edurance. I have to wait 500 miles and two months. I got almost 500 miles in already. I don’t drive that much. So, I’m gonna have that done in two months, and it’s gonna be the end of September.
But signing up with Endurance was easy. The representative was a nice guy, and he was knowledgeable. He took his time to explain. And their price is not bad. It’s within my budget right now. So, it’s a fair price. The thing that I have a concern about is whether or not I’ll have a hassle getting some work done two or three months from now, after I go through my trial period and they accept me.
Hi Leo! Thank you for your detailed feedback and positive comments about your sign-up experience with Endurance. We're happy to hear that our representative could guide you smoothly through the process and that the setup was within your budget. We truly understand your concern about the claims process, and we assure you that we strive to make it as hassle-free and efficient as possible. Should you have any questions as you approach the end of your waiting period, our support team is here to assist at any time. Thank you for your trust, and welcome to the Endurance family! We look forward to maintaining your satisfaction for years to come.
- The Endurance Team
Reviewed Aug. 28, 2025
I first heard about Endurance online. The representative that signed me up was pretty good, but I haven’t received my contract yet. Overall, it was excellent.
Hi Cesar! Thank you for such a glowing review! We're proud that our customer service team left a positive impression through their competence and clarity. Happy to know that the sign-up process was seamless for you. If you have more questions, please feel free to reach out anytime. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 28, 2025
I have friends who have Endurance, and they recommended it. I wanted to make sure that in the event my vehicle sustained a repair job that I wouldn't have to come out of pocket for those repairs. The policy is good for three years and I had 30 days to cancel, but it said 18 months, there'll be no further premium cost to me. The sign-up process was seamless. I have not yet had an occasion to utilize their services in terms of having a claim filed, but I'm eternally optimistic that there would be no issues with that.
Hi Gregory! Thank you for the thoughtful review and for sharing your positive experience with Endurance. We're happy to hear that your initial sign-up process was effortless and that our representative impressed you with their professionalism and knowledge. It's wonderful to know you're feeling confident about your coverage decision, and we look forward to ensuring you have a seamless experience with any future claims. Your recommendations mean a lot to us, and we’re here to support you at every step. If you ever need anything, please just reach out. Happy driving!
- The Endurance Team
Reviewed Aug. 28, 2025
I went with Endurance because my existing warranty recommended them. The sign-up process was fine. I haven’t received my contract yet, but overall I’m satisfied with the customer service.
Hi Tony! Thank you for choosing Endurance and for taking the time to share your feedback! We appreciate hearing that the customer service during your sign-up process went smoothly for you. We’re sorry about the delay in receiving your contract and understand how important the details are in making thorough decisions. Please feel free to reach out to us at any time at feedback@endurancedirect.com—we can offer assistance quickly and ensure you have all the necessary information about your coverage and payments. Your satisfaction means a lot to us, and we’re here to support you in any way we can.
- The Endurance Team
Reviewed Aug. 28, 2025
I called Endurance Warranty to sign up for their service, and the process was easy. The representative I spoke with was very good, courteous, and knowledgeable. He helped me get something decided upon rather easily, so it went well. The price was a little bit more than I thought it would be, but Endurance is rated number one in insurance.
Hi Anton! Thank you so much for sharing your experience with Endurance! We're thrilled to hear that the enrollment process and our customer service exceeded your expectations. While it's great to know the slight pricing surprise was still justifiable for your peace of mind with our coverage, we're continually seeking to provide the best in vehicle protection service. Should you ever decide to explore our digital platforms or have additional needs, please don't hesitate to reach out. We truly value your support and recommendation to friends and family. Enjoy the confidence that comes with your Endurance plan!
- The Endurance Team
Reviewed Aug. 28, 2025
We had no warranty on the car, which is why we got Endurance. Signing up with them was easy. There were no issues. The representative was knowledgeable. She told us everything. Every question my husband and I asked, she answered, and she didn’t hesitate. She said the program starts 30 days and 1,000 miles after the sign-up. The deductible is the first thing that’s good, and then they cover mostly everything.
Hi Carrin! Thank you for taking the time to share your experience and for choosing Endurance for your vehicle coverage! We are happy to hear that the sign-up process was seamless and that you appreciated the comprehensive coverage and perks offered, such as roadside assistance and rental cars. It's wonderful to know our representative provided knowledgeable assistance and reassurance throughout the process. Enjoy the peace of mind your new coverage brings, and please feel free to contact us anytime you have further questions or need assistance. We're here to help!
- The Endurance Team
Reviewed Aug. 28, 2025
The rep from Endurance answered all my questions. I'd called to get some pricing and I was going to call a couple of companies that I'd seen on TV. But I liked what he said and how he represented the company. He was outstanding. He should be the teacher for all the other reps. I liked how he presented himself. I liked the professionalism he gave me and the fact that he was answering more questions than I had. It was a very pleasant endeavor. And it solved the problem.
I was offered the premium plan, which is what I was looking for. I wanted the premium one because I was worried about my grandson driving. And we talked about him going back to Michigan. The place is near Canada so they can go across. And they said we’re covered in Canada.
They emailed me the contract and I had to sign it and sent it back to them. I wanted to get a hard copy too. If Endurance would treat people the same way he treated me, they'll be a client real soon.
Hi John! We’re thrilled to hear about your positive experience with our team at Endurance. It’s fantastic to know that our representative could effectively answer your questions and provide the information you found valuable when selecting your plan. Additionally, we're happy the seamless service tailored for the safety of your grandson made your decision an easy one. Please reach out to our team at feedback@endurancedirect.com and we will ensure you receive your hard copy if you haven't already. Thank you so much for recommending us – your confidence in our service means a lot. If you ever have additional questions, please don’t hesitate to let us know.
- The Endurance Team
Reviewed Aug. 28, 2025
Endurance has been all over TV and internet. I have been hearing about them for the last 10 years. And I'm 71 years old, a disabled veteran, and I'm retired. When I talked to them, the salesman was very polite, courteous and answered all my questions. He didn't beat around the bush when I asked him something. Everything they offered me was a whole lot better.
Recently, they took care of my tow bill. They reimbursed me. So far, me and Endurance, we have a great relationship.
Hi Ricky! Thank you for taking the time to share your experience with us. We're glad that you appreciated the polite and transparent service from our team. It’s rewarding to hear that our transparency made a positive impact during your interaction with us. We're dedicated to providing you with consistent satisfaction and options to support your service needs effectively. It's inspiring clients like you who encourage us to continually strive for excellence. Should you have any further questions or need assistance, please don’t hesitate to reach out. We're here for you anytime.
- The Endurance Team
Reviewed Aug. 28, 2025
All of the other companies wouldn't cover my 2008 car. I heard about Endurance on television. I looked into two companies but I liked Endurance’s policies. I also like the way they paid up if something happens and the way the rep talked about it.
Hi Judith! Thank you so much for sharing your positive experience with Endurance. We're thrilled to know that the appeal of our protection plans made your decision-making process easier and that you found our sign-up procedure straightforward and satisfying. It's also great to hear that our offerings have provided you with essential protection, especially for your 2008 vehicle.
We take pride in assurances these plans offer and are here to ensure your experience remains seamless. Please do not hesitate to reach out if you have any further questions or need assistance in the future. Welcome to Endurance, and here's to many worry-free miles ahead!
- The Endurance Team
Reviewed Aug. 28, 2025
I read about Endurance’s high rating on the Internet. I looked at three companies and Endurance has better coverage and deductible. The rep who signed me up was excellent. He told me there’s a 30-day and 1,000 miles waiting period. He had good people skills. He also answered my questions without pressuring me.
Hi Ken! We appreciate you sharing your positive experience with us! It makes us proud to know that you found our coverage options suitable for your needs and that the signup process was seamless with the assistance of our skilled representative. We strive to ensure a simple and stress-free experience and are happy we could provide you with such. If you need any further assistance or have any additional questions, please don’t hesitate to contact us at Endurance.
Thank you for choosing us!
- The Endurance Team
Reviewed Aug. 27, 2025
I'm 81 years old and I have a very good 2016 vehicle. I never had a problem with it and I wanna keep it that way. I've seen the other warranty providers over a period of some years. I saw Endurance on TV and decided I need vehicle coverage. Signing up for the program was easy and fairly simple. It was overwhelming, but I understood the program at the time. The person I talked to was very knowledgeable and answered all my questions. I had full coverage from the Ford Motor Company, and I wanted to get continued coverage after the one from Ford Motor expired on the 1st of this month.
Hi Thomas! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that you found the sign-up process straightforward and our representatives knowledgeable and helpful. It's important to us that you feel confident and supported, especially given your valued concerns about maintaining your vehicle in excellent condition. We appreciate your recommendation and look forward to assisting you whenever you need us, ensuring your final opinion only grows more favorable as we care for your vehicle.
- The Endurance Team
Reviewed Aug. 27, 2025
My Honda has 70,000 miles on it. It's in great shape and everything's hunky-dory, but I do all the routine maintenance. I've seen TV ads of two different companies and Endurance sounded a little more professional. I called and had a short conversation with someone, then about two weeks later, I got another mailing. My quote got reduced by a large amount, by a third at least, and it reduced my initial payment by some. I called back and talked to an agent. He was terrific and as cordial as possible. We took quite a while on the phone and I also ran out to the garage to update the mileage. He was as patient as could be and I knew exactly what was going on. I've had experience with extended warranties from manufacturers, but I've never had any with this type of service guarantee from Endurance.
Hi George! We’re thrilled to hear that you had a positive initial experience with Endurance and found our agent to be courteous and attentive. Thank you for taking the time to explore our services after seeing our advertisements and receiving our mailer. We truly aim to provide effective and professional assistance each time you interact with us. Should further inquiries arise or if you need any assistance, please don’t hesitate to reach out. We're always here to help!
- The Endurance Team
Reviewed Aug. 27, 2025
Endurance had the most favorable ratings. I had one other large company, but Endurance is top of the line and they have the same prices. Signing up with Endurance went really well. My rep and I connected. Also, the warranty’s coverage is excellent.
Hi Charles! We’re thrilled you've chosen Endurance, and it's great to hear about your tremendous start. With a seamless signup journey and a pleasant encounter with our customer service team, it's great to learn that we've met your expectations thus far. Rest assured, we're dedicated to ensuring a seamless claims process should the need arise. Thank you for your kind words and positive outlook, we look forward to providing continued support. If you have any questions or need assistance, please let us know; we're always here to help.
- The Endurance Team
Reviewed Aug. 27, 2025
I haven’t received my documents yet. It’s been almost 30 days, and they said it would take effect September the 1st and I would be able to use it by then.
Hi Ronnie! Thank you for taking the time to share your thoughts. We're pleased to hear that your transition to Endurance has been smooth and that our representative was able to provide the professional guidance you were seeking. Please reach out to our team at feedback@endurancedirect.com and we will ensure your documentation is on the way if it hasn't already arrived. We're glad you were recommended by a trusted source, and it's our hope you fully experience the benefits of your coverage without trouble. Your cooperative insights on pricing reflect our commitment to competitive value and consistent service. We're excited to have you with us and ensure your satisfaction moving forward.
If any questions arise or support is needed along your journey with Endurance, you can rely on our team at any time for assistance. Warm regards and congratulations on taking a positive step toward superior vehicle protection.
- The Endurance Team
Reviewed Aug. 27, 2025
I signed up with Endurance a month ago, and it was really easy. The one thing I'm a little upset about is I haven't received a hard copy of the policy. I'm in Colorado right now and the car is sitting on a farm in New Mexico. We’ll be taking a long trip in October, and so somewhere in September, I'm gonna take it in to have it checked out for the trip. I don't know if they’ll find something ‘cause the guys down there haven't been driving it, so I don't think there's any problems with it. But if there is, I don't know what I will do.
Hi Richard! Thank you for communicating with us and sharing your opinion concerning the delay in receiving your policy booklet with Endurance. We're sorry for any inconvenience caused by its unavailability, especially as you are preparing for a significant trip. Please reach out to us at feedback@endurancedirect.com and we will ensure you receive your documentation right away. It's encouraging to learn that you found the sign-up procedure smooth, and we’re happy that our pricing and customer service have met your expectations. Your satisfaction is important to us, and your feedback helps us better serve our valued clients. Safe travels ahead, and rest assured, we are here to support you fully.
- The Endurance Team
Reviewed Aug. 27, 2025
I purchased a vehicle that didn't offer a warranty, and I was looking for one that I would traditionally get from a dealership, the extended warranties. I sent an inquiry and got bombarded with 50 calls a day for the next two or three weeks from different companies. I happened to answer the call from a sales rep, and he was patient with me, wasn't pushy, gave me relevant information, and I listened. I've never used it yet, but I've recommended Endurance to a couple of other people. I printed out the contract and read through it, and if everything is as what was relayed to, then it would definitely be worth the amount that I'm paying for it.
Hi Elizabeth! Thank you for taking the time to share your fantastic experience with Endurance! It's great to hear that our representative provided attentive and helpful service that met your expectations. We're appreciative of your 5-star rating and are happy to learn that you've recommended us to your friends. Please feel free to reach out if you have any questions in the future. Your peace of mind is important to us, and we're here to support you every step of the way.
- The Endurance Team
Reviewed Aug. 27, 2025
I called Endurance, and the lady representative was professional and easy to talk to. She spent 30 minutes on us at least answering our questions. She was outstanding and deserved a raise.
Hi Dan! Thank you so much for taking the time to share your exceptional experience with Endurance! We're thrilled to hear that our representative was professional, attentive, and provided clear communication, reinforcing your confidence in choosing our coverage. We are grateful to have you as a part of the Endurance family and would be happy to assist with any future inquiries regarding other vehicles. Your satisfaction is very important to us, and we're here to help whenever you need. Looking forward to serving you!
- The Endurance Team
Reviewed Aug. 27, 2025
The sign up process with Endurance warranty was simple. The rep would go over and take his time in explaining things. They told me that my program will be active in 30 days and 1,000 miles.
Hi Flenard! We're thrilled to hear that you had a positive experience with our sign-up process. It's great to know that our representative was professional and knowledgeable, helping you understand the details clearly. We appreciate your feedback on the automatic debit setup—it’s designed to make things as seamless as possible for our customers. Thank you for choosing our brand and sharing your satisfaction!
- The Endurance Team
Reviewed Aug. 27, 2025
The gentleman I spoke with was very nice. He filled me in on Endurance, guided me on what I needed, and was very, very resourceful and helpful. He represented Endurance very well. That’s why I didn’t bother calling anyone else for a second opinion. I immediately signed up with them.
My first payment hasn’t been taken out yet, but payments should be easy since they’ll be deducted from my card. As long as I don’t have to get online and make payments and they’re going to do a withdrawal every month, I’m perfect with that.
Hi Sherryl! Thank you for sharing your fantastic experience! We're happy to hear that our representative could assist you effectively, making the decision process easier and ensuring the coverage details were clear. We're thrilled that the sign-up and payment process have met your expectations so far. Your recommendation means a lot to us, and we're here to assist you anytime you need.
- The Endurance Team
Reviewed Aug. 27, 2025
I decided to get extended coverage because I keep my car for a very long time. My experience signing up for the program was fine, and the representative was good. The people at Endurance are easy to work with. My payments come out automatically, so it’s not a big deal.
Hi Janet! Thank you for taking the time to share your experience! We're happy to hear that our seamless process and professional representatives have made extending your vehicle coverage a breeze. We're also glad to know that the automatic payment feature has contributed to your hassle-free experience. It's amazing to hear you associate Endurance with ease and efficiency, and we're grateful for any recommendations you extend to friends or family. Should there be anything further we can assist with, please feel free to reach out. We’re thrilled to have you as part of the Endurance family!
- The Endurance Team
Reviewed Aug. 27, 2025
I got an Endurance auto warranty for my son. He has a vehicle, and I Googled for the best auto warranty before deciding to go with Endurance. My experience during the sign-up process was good. I was looking for bumper-to-bumper coverage, and the representative was very helpful and informative. I was able to get the coverage I wanted.
Hi Petra! Thank you for choosing Endurance for your son’s vehicle as well. We're happy to hear that our representative was able to assist you in selecting the right coverage and that you found our website user-friendly. It’s great to know that you feel positive about your experiences with us, and we appreciate your candid insight about sharing with friends and family. Should you need any further assistance or have questions about the app or coverage, we’re here to help!
- The Endurance Team
Reviewed Aug. 27, 2025
This company is a waste of time, we called multiple times for the same problem and not once did they help. All their solutions are wasting more money on different policies. Don't waste your time or money on this horrible company. They give you two choices, stick to the policy you have or switch to another but still won't fix the problem.
Hi Paul. We appreciate you sharing this with us. We're sorry to learn about the repeated challenges in resolving your issue and understand your frustration about feeling pushed into changes that do not provide a solution. Customer support is central to our service goals, and hearing that this hasn't been perceived motivates us to readdress these expectations. We'd truly appreciate the chance to further review your account details to identify a resolute way forward. Please consider reaching out to our team at feedback@endurancedirect.com so we can investigate fully and work towards a favorable conclusion for you. Chances to improve our service arise directly from healthful dialogues such as yours, therefore rest assured that your feedback is respected and not taken lightly.
Thank you,Endurance
Reviewed Aug. 27, 2025
Called Wednesday to cancel and I'll talk with a nice Young lady miss Courtney. She helped me out and took care of me. Thank you. Miss Courtney.
Hi Tina! Thank you for sharing your experience with us! We're happy to hear that Miss Courtney was able to assist you and provide you with excellent customer service. Your feedback is extremely valuable, and we appreciate you taking the time to write to us. If there's anything more we can do for you, please don't hesitate to reach out!
- The Endurance Team
Reviewed Aug. 27, 2025
However, my husband previously had a Cadillac enrolled in the program. We only had the vehicle for two days before it was totaled in an accident. When he called to cancel the coverage, the representative was apologetic about the car being wrecked and was glad that no one got hurt.. But my husband became upset because he felt the guy was very demanding when he wanted to cancel the program. He was sick at the time and the guy just wouldn't stop. He was really pushy.
Hi Mary! Thank you for taking the time to share your experiences with Endurance. We're happy to hear that the majority of your interactions, particularly during the sign-up for your Audi, were smooth and positively received. Your appreciation for our representatives’ guidance during the enrollment process reinforces our dedication to excellent customer service.
We regret, however, that your husband's experience during the cancellation process was less than satisfactory. This isn't reflective of our service standards, and we're keen to review this incident further to ensure it doesn’t detract from the overall positive impression you have mentioned.
If there is anything specific we can help or support you with at any future juncture, please reach out. Your feedback is invaluable in helping us enhance our processes. Thank you once again for your understanding and support.
- The Endurance Team
Reviewed Aug. 27, 2025
When I contacted Endurance by phone, my experience with their representative was great. The person I I talked to was very knowledgeable and gave me a good deal, and I was signed up for bumper-to-bumper protection. I was told that once I enrolled, if anything happens, I can simply contact them.
Hi Robert! We truly appreciate your 5-star review and are thrilled to hear that your experience with our representative and the entire Endurance process has been positive. It’s great to know you felt valued and that our sales team could assist you effectively. We're pleased to hear you were confident with our offerings, enjoying immediate coverage and finding our website user-friendly. Thank you for recommending us and placing your trust in Endurance; we're committed to maintaining this high standard of service for you and any potential future needs.
- The Endurance Team
Reviewed Aug. 27, 2025
I had a bad experience with my other company, and Endurance Auto Warranty sounded like they’re gonna take care of their people and they were very friendly. They called me and broke down what I needed to know about roadside assistance and the coverage that I would have. They gave me the information to write down as far as if something were to happen. They also told me about the waiting period as far as before I can get a refund for my money from another company. It’s 30 days before the policy would be active.
My brother feels like the company makes money and questioned why I want insurance or warranty placed. I told him it gives me peace of mind. If something were to happen, I need to be taken care of. I’m ready to buy a house and I don’t want any breakdown or debt. And I’ll be traveling by car so I needed protection. Payment with Endurance is fine. I normally pay cash upfront. But this time, I went with paying it per month, and I have no problem with it.
Hi Kevin! We're thrilled to hear about your positive experience with Endurance’s sign-up process. It's fantastic to know that our representatives have provided you with a seamless transition to a payment plan that suits your needs, especially given the exciting times ahead with your future plans to buy a house and travel. We are here to offer you peace of mind so you can embark on your journeys with confidence. If you ever have questions or need assistance, please remember we're just a call away. Thank you for choosing Endurance and placing your trust in us.
- The Endurance Team
Reviewed Aug. 27, 2025
For those unfamiliar with Endurance, it is important to know what you are signing up for before committing to their extended warranty plans. One of the primary concerns I’ve encountered is the company’s reliance on aftermarket parts rather than manufacturer-recommended replacements. While this may technically satisfy the terms of coverage, it does not necessarily serve the long-term health of your vehicle.
Additionally, Endurance only covers the specific component that fails, rather than the broader service that responsible mechanics often recommend. For example, if one ignition coil goes bad, Endurance will authorize the replacement of only that single coil. However, standard automotive practice suggests replacing all coils at once to ensure balanced performance and to avoid repeat labor costs in the near future. This limitation shifts more financial responsibility back onto the customer, despite the high premiums paid for warranty coverage.
From a cost-benefit perspective, the value proposition of this warranty is questionable. While the marketing materials highlight peace of mind and comprehensive protection, the reality is that coverage often falls short of what most consumers reasonably expect. The financial gap between what is promised and what is actually delivered can be significant, especially once you factor in labor charges that are only partially reimbursed.
In my opinion, Endurance’s business model is designed to attract customers with the promise of protection while minimizing the company’s own payout obligations. Statistically, if one were to analyze the balance between premiums collected and claims honored in full, I suspect the numbers would reveal a pattern of customers paying far more than they recoup.
My advice is simple: approach this contract with caution. Do the math, ask precise questions about coverage limitations, and consider whether the protection offered justifies the expense. Surface-level reviews may appear positive, but if you read more deeply, you will find that many customers share similar frustrations. This is my honest, professional assessment: Endurance extended warranties may look appealing at first glance, but in practice, they leave too much risk and expense on the shoulders of the consumer.
Hi Darius. Thank you for sharing your experience with us. We truly appreciate the depth of feedback you've provided regarding your concerns about coverage. Understanding your standpoint on the use of aftermarket parts and the focus on singular component replacements adds valuable insight.
It’s clear there is space for improvement to better communicate the scope of service and reflect expectations of our promises. Our priority is ensuring the coverage meets driver needs more effectively.
We're committed to addressing your concerns and enhancing our services. We'd be grateful if you would reach out to our team directly at feedback@endurancedirect.com so we process any inquiries immediately.
Your transparency aids this mission tremendously. Thank you again for your feedback.
- The Endurance Team
Reviewed Aug. 27, 2025
I went to Endurance to get signed up because I've heard a lot about them. I saw the advertising on TV and I called them. Their representative was extremely helpful, very pleasant, and seemed very knowledgeable. He recommended a bumper-to-bumper coverage and I thought that was very good. I went ahead and took it. I could file a claim after 1,000 miles and I got the warranty this past weekend. I talked to the rep yesterday and everything is fine.
Hi Thomas! Thank you so much for sharing your experience with us! We're thrilled to hear that our representative was helpful and that you found our signup process both straightforward and easy. It’s fantastic that the bumper-to-bumper plan met your expectations and offered the comprehensive coverage you were looking for. We're happy to have you with us and are here to support you should you need anything as you continue your journey with Endurance. If there's ever anything else you need, please feel free to reach out.
- The Endurance Team
Reviewed Aug. 27, 2025
I have an extended warranty on my car now. I knew it was about to run out, and I wanted to keep that protection going. So I decided to get coverage with Endurance.
The sales representative that I spoke to was very nice and helpful. They answered my questions thoroughly. And the pricing was very reasonable for what was offered.
Hi Kathy! Thank you for sharing your wonderful experience with us. We are happy to hear that our sales representative was able to assist you thoroughly during the sign-up process, and that you found our pricing and coverage to be reasonable. We're committed to ensuring an easy and positive experience for our customers. Please feel free to reach out if you have any further questions or need assistance in the future. We couldn't be more pleased that you're happy with your Endurance service.
- The Endurance Team
Reviewed Aug. 27, 2025
We had a good experience signing up with Endurance. The sales rep was very informative, let me know what the coverages would be, and we went through all of them. We had an extensive phone call because we were waiting for my wife to speak with him and he went through the whole thing again with her. We haven't received any paperwork, and we haven’t had to use it, but we feel the coverages we got are adequate. And the price was a little high but taking everything into consideration, it was fair.
Hi Brett! Thank you for sharing your positive experience with us! We're happy to hear that our representative was able to assist you thoroughly and make sure both you and your wife were informed about the coverage. We appreciate your comments on pricing and are glad you found it valuable. Your support and insight mean a lot to us, and we hope to continue providing you with excellent service. If you need further assistance, please don't hesitate to get in touch.
- The Endurance Team
Reviewed Aug. 27, 2025
I came across Endurance through a Google search. Signing up was very easy, and the representative was helpful and outstanding. I have been with Endurance Warranty for about three weeks now.
Hi Blake! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our representative was able to provide you with outstanding service and that the sign-up process was both easy and supportive. It's fantastic that you feel confident in recommending us to others. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help sure you're always satisfied with your coverage.
- The Endurance Team
Reviewed Aug. 27, 2025
My husband bought a used F-250, so I wanted an extended warranty. Signing up with Endurance Warranty was very easy. The representative explained everything. He’s very patient, took his time, and worked out the best price possible. He was great.
Hi Carrie! We're thrilled to hear about the positive sign-up experience you had with Endurance! It's great to know that our team provided excellent service in making the process smooth and easy to understand. We look forward to continuing to deliver a fantastic experience as you use your protection plan in the future. Please don't hesitate to reach out if you have any questions or need assistance down the line. Thank you for choosing us – we hope to meet and exceed your expectations!
– The Endurance Team
Reviewed Aug. 27, 2025
I used to be a CarShield customer, but they screwed me, so I quit them and went to Endurance. Their customer service did a good job, and the sign-up process was easy. Vehicles get a little older, so it would be good to have extended coverage.
Hi Larry! Thank you for sharing your positive experience with Endurance! We're excited to hear that our sign-up process and the professionalism of our representatives have left you satisfied. It's fantastic that you feel secure with your extended coverage and find peace of mind knowing you have essential benefits included. We appreciate your confidence in our services and your recommendation. If you have any questions or need assistance, please feel free to reach out to us at any time. We’re here to help!
- The Endurance Team
Reviewed Aug. 27, 2025
My car is getting older, so I don’t want a big expense whenever something goes wrong, which is what made me interested in an extended warranty. I went with Endurance because their price was right. And signing up with them was easy. The representative I spoke with on the phone answered my questions. So, I would have the warranty for four years, and it gets approved around the 10th or 11th of September.
Hi Howard! Thank you for sharing your experience with Endurance so far. We're happy to hear that the sign-up process was easy and that our representative was both professional and knowledgeable in addressing your questions. It's great to know our pricing aligns well with your budget, adding to your positive experience. Should you have any further needs or queries regarding your coverage, please don’t hesitate to contact us. We're here to help and look forward to supporting you through your four-year program and beyond. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 27, 2025
I didn’t have a warranty on my vehicle, so I needed to do something. And so, I went on the web, and Endurance contacted me immediately. And it was first-come, first-served. The only thing was that when I signed up, I thought I was doing a one-time payment, and I could set it up on my payment platform. But they will be doing an automatic withdrawal out of my account, and I didn’t want them to do that. So, I would need to call their customer service and let them know.
Hi Twila! Thank you for sharing your feedback with us. We apologize for any confusion regarding the payment method during the sign-up process. Our aim is to ensure the process is as transparent and convenient as possible. It’s great to hear that our customer service team offered assistance to help you adjust the payment settings. We hope you reach out to our team for any other questions or support. Your input is valuable, and we will use it to improve our services. Thank you for choosing Endurance.
-Endurance
Reviewed Aug. 27, 2025
Total scam. They purposely failed to sell me a policy that actually covers the necessary work. So after nearly a year of payments, I applied for a repair and was told I selected the wrong policy and didn’t have enough coverage to cover the repairs. Bear in mind, I specifically asked if I would have everything covered and was told yes. But when it came time to get a repair, I was told I selected the wrong plan. I wasn’t even aware there were multiple plans at the time of purchase. I gave them over $1800 and still had to pay out of my pocket for a $2500 repair.
They are a scam company. They stole my money and I closed my account with them. I would have come out better putting the $225 a month I was paying in a bank account because I still had to pay for the repairs myself. They will mislead you, take your money, fail to repair your car and you have no recourse. No one will help you. Don’t get scammed. They will NOT repair your car.
Hi G.R., we sincerely apologize for the distress and confusion you've experienced with our services. It is troubling to hear that there was a lack of clarity regarding plan selections at the time of purchase and that you've been left to handle significant expenses out of pocket. Your feedback is invaluable, and be assured that we take these matters seriously, keen to improve communication and ensure better alignment in understanding coverage details.
To seek a resolution or reassessment, please contact us directly at feedback@endurancedirect.com. We hope to restore trust by thoroughly looking into your case and learning from these situations to prevent future disappointments.
Thank you for sharing your feedback; your insight is vital for our improvement. We are fully committed to addressing this and assisting further.
-The Endurance Team
Reviewed Aug. 26, 2025
This is the worse company I have done business with. Bad customer care and disrespectful staff. I called for a claim status and a rental for me car which is at the shop. Ms. ** was very unprofessional and very rude with her response. I don't know why she did not want to listened to me. She finally dropped the call and never called back. I will advise everyone not to do business with Endurance warranty because, they will lie to get you in and unleash their unprofessional staff on you if you claim. A word to the wise ...!
Hi Eric. Thank you for taking the time to share your experience, though I’m truly sorry to hear about the challenges you’ve faced with our service and staff. It’s concerning that you did not feel heard during your recent call and had difficulties maintaining communication. We surely strive for much higher standards in customer interaction.
We want to resolve this matter urgently and improve your customer experience. Please reach out to our team at feedback@endurancedirect.com so we can look into this issue with priority and provide the assistance you were initially seeking. Your feedback is immensely valuable in the efforts to make every customer interaction professional and supportive.
Thank you, and I genuinely hope we can rectify the difficulties you’ve faced.
-The Endurance Team
Reviewed Aug. 26, 2025
The sign up was easy. I spoke to Courtney today about the coverages and she was so helpful and easily understood. She even got me an additional discount. Very knowledgeable representative. I hope I never need to file a claim but I feel comfortable that I will be taken care of.
Hi Pamela! Thank you for sharing your positive experience with us! We're thrilled to hear that Courtney provided such helpful and knowledgeable service, and that you found the sign-up process smooth. We're pleased you feel confident with the coverage in place, and we'll be ready to assist whenever you might need us. Your satisfaction really encourages us to keep up the great work!
– The Endurance Team
Reviewed Aug. 26, 2025
Do not and I mean do not mess with these rude liars!!! The commercials say they cover parts but in reality they give each customer a limit. So they order parts from the junkyard so they don’t have to spend!!!! My transmission went out and they ordered part from junkyard and when my mechanic installed the transmission it did not work! Unfortunately the claims people don’t even deal with the policy holders only the mechanic Smdh!!!! So you don’t get any information!!! Crazy part is I left a google review and they told me to reach out to them via email to make things right, enduranceeffects.com something to that sort and I did email and they did not respond!!!! This company is a fraud and she be reported to the BBB for lying. You can only pray that they come through with the cheap parts and risk it working! But they are not it. I wish I could give a negative 5 star! The ** worse.
Reviewed Aug. 26, 2025
Aultry help me understand my contract, I was ready to cancel because I was misinformed about my contract. Because of Aultry help I decided to stay, that is aultry. And as a whole the Endurance company is a great fit.
Hi Lorell! We appreciate your kind words and are thrilled to hear about your positive experience with both Aultry and Endurance. It's great to know Aultry was able to clarify your contract concerns comprehensively, leading you to continue placing your trust in us. We work hard at ensuring client satisfaction at every opportunity, and we're happy that we've found a right fit for you. Should you need any further assistance, please feel free to reach out!
- The Endurance Team
Reviewed Aug. 25, 2025
I have nothing but good things to say about the company. Every time I have had questions, I would speak with a customer service representative that explained my policy and coverage. It wasn't a rushed conversation. They were in-depth.
Hi Teresa! Thank you for your positive feedback! We're happy to hear that our customer service representatives provided you with in-depth and unrushed assistance in explaining our protection plans and coverage. Your satisfaction is important to us, and we're always here should you need any further questions answered or assistance provided. Thank you for taking the time to share your experience with us.
- The Endurance Team
Reviewed Aug. 25, 2025
Terrible extended warranty. Try to deny every claim, and when a claim is finally approved they will not allow the mechanic to use good reliable parts. Save your money and a lot of headaches and find a different company.
Hi Brian. We’re sorry to hear about your disappointing experience and appreciate you bringing this feedback to our attention. It’s concerning to hear about the challenges you encountered with having your claims approved and parts used for repairs under your protection plan. Such experiences do not reflect the service standard we strive to maintain for all customers.
We'd like to resolve any misunderstandings and investigate the specific circumstances further to ensure that we properly meet the protection and support promised to our customers. Please do not hesitate to reach out directly at feedback@endurancedirect.com to discuss your experience and see how we can address any issues cooperatively.
Your feedback is incredibly valuable to us and critical for making necessary improvements. Thank you for taking the time to help us understand your experience better. We hope to regain your trust with our honest attention and intended positive direction.
Sincerely,The Endurance Team
Reviewed Aug. 25, 2025
I have this insurance on both my cars and my claims always get denied. The insurance was not cheep I would hope that they would be a bit more understanding before denying all claims. Their customer service is to be desired. They seem so heartless and not friendly. Seems that they have made up their minds that they will not approve any claims just take our money.
Hello. We apologize for the inconvenience and dissatisfaction you've encountered with your claims and our customer service. We understand the frustration of having your claims consistently denied, especially after investing in coverage you trust. Rest assured, we are committed to reviewing your situation in depth to provide the support you need. Our aim is always to serve our valued customers fairly and professionally. Please contact us at feedback@endurancedirect.com so we can help resolve any outstanding concerns. We deeply appreciate your feedback as it guides us to improve our services. Thank you for your patience and understanding.
-The Endurance Team
Reviewed Aug. 25, 2025
I called today to cancel my policy. I found out that we already are paying for a warranty through our car loan, but once that contract was paid it would end two years before theirs. I was convinced by Jameelah ** to keep the contract. Great company and people who cares about the little man.
Hi Michelle! Thank you for sharing your positive experience with us. We're glad to hear that Jameelah and our team have helped ensure your satisfaction with the contract. Our goal is always to offer the kind of considerate and helpful service you described. We truly value your feedback and look forward to serving your extended warranty needs in the future.
- The Endurance Team
Reviewed Aug. 25, 2025
HORRIBLE SERVICE! It's just a money making scheme. DO NOT PURCHASE a warranty from them. I've had personal experience with them, they decided all 3 claims. If you don't have cover you butt paperwork they will take any opportunity to deny your services. I have a 2014 GMC Yukon with perfect service. It has 200,000 miles on it and it's in cherry condition. The 1st 3 claims were denied including a transmission which they said I was at fault for non-service even though I provided them with the detailed records. They're in control, get pre-approval before you do any work or even better...self insure, Save you money and pay yourself, they will not cover what they say they will.
Hi Todd. We sincerely apologize for the frustrating experience you've encountered with our services. It is concerning to hear that despite your diligence in maintaining detailed records and taking proper steps for claim approvals, your requests were denied. This is not reflective of the service standard we set. Your feedback highlights crucial areas we must actively improve to prevent further dissatisfaction and uphold customer trust.
We’re committed to resolving the shortcomings you pointed out, starting by addressing the way claims and associated documentation are handled. Please get in touch with us at feedback@endurancedirect.com, so we can facilitate a reassessment of your situation and gather more insights on deriving constructive solutions ahead.
We genuinely appreciate your feedback and the patience entailed, as we build efforts to conclude this difficulty to meet your strongest satisfaction.
Thank you,The Endurance Team
Reviewed Aug. 24, 2025
I had to use my Endurance extended warranty product for a massive oil leak problem that developed with my 2018 Santa Fe. They insisted they DON'T cover oil changes, even though the shop needed to "spoil the oil" I had just paid to change with a dye. I paid for 3 synthetic oil changes before the problem was discovered, a bad oil sensor. Endurance left me paying for $1700 on a $2300 repair! They said the defective part wasn't covered due to WORKMANSHIP! From the manufacturer. I thought my liability would be my deductible; boy was I wrong. I then developed a radiator leak from the leaking oil destroying the "harness" and connections to the engine.
Needed a new radiator from the dealership along with a total assessment of the damages from the oil problem. You guessed IT!, Endurance doesn't cover a new radiator, just a rebuild which the dealership would NOT install. That was another couple grand worth of repairs that Endurance only covered $800 of. I cancelled the policy after this total BS experience!!! If you want headaches added to your car disaster, buy an Endurance policy. I'm just banking the balance of the money I saved by cancelling their policy, I'll fix any new problems myself!!!
Hi Kevin. We're sorry to hear about your experience with Endurance and understand your frustration regarding the coverage uncertainties. Ensuring timely and effective resolution for our customers is mission-critical, and it's apparent that in your situation, our service structuring was less than satisfactory.
We recognize the significant financial impact an unresolved oil issue and the resultant damage has burdened you with. Understanding these deviations are critical to refining our service. We'd love another opportunity to address the communication misalignment. Please contact us at feedback@endurancedirect.com for a thorough investigation of your concerns. We want to see how we can make this right and restore your trust in Endurance.
Thank you,The Endurance Team
Reviewed Aug. 23, 2025
Out of all the warranty companies I’ve used I’ll be sure to stick with Endurance for all of my future vehicle warranties! I’ve used my policy once last year which was a repair over 1600 and now this time which I’m unsure what’s wrong this time but I know I’m in good hands. Definitely recommend!
Hi Joe and Anna! Thank you for sharing your positive experience with Endurance! We are happy to hear that we've met your expectations so far. It's great to know you've found value in your protection plan and feel secure with us, even without knowing the specifics this time. We appreciate your recommendation and look forward to assisting you whenever necessary. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Aug. 22, 2025
I had Endurance warranty till today when I canceled it. I purchase endurance in April, got the elite package. Before I purchase I explain the vehicle I was purchasing had 22" rims and agent said no problem this is the best package, which I like because the vehicle I had before with them was a wrangler with lift kit and wheels never had problems but like that they take care of the customers.
The reason why I do not recommend them was they did not honor there side, I have my jeep at the dealership because my electric power steering went bad and they declined it because of my wheels. I call and they transferred me to Patrick ** the manager that had no power. He kept putting me hold to ask if he could anything and then to tell it's my problem sorry the agent didn't do his job. DO NOT TRUST THEM BECAUSE THEY WILL NOT HONOR THEIR PART.... STAY AWAY.... THERE ARE BETTER COMPANIES OUT THERE. I'M A FIRM BELIEVER OF EXTENDED WARRANTY. THIS IS NOT A GOOD COMPANY. TWO THUMBS DOWN.
Hi Victor, Thank you for your feedback. We deeply regret to hear about your recent experience regarding the decline for the power steering repair and the subsequent dissatisfaction with our team's communication. Your trust and satisfaction are paramount to us, and we're committed to addressing your concerns thoroughly.
Please feel free to reach out to our team directly at feedback@endurancedirect.com for further detailed investigative discussions. Our priority is resolving the issues you've encountered and reinforcing your trust.
We value and appreciate your patience and candor. Thank you for bringing these issues to our attention.
Sincerely,The Endurance Team
Reviewed Aug. 22, 2025
Aultry ** is the real deal 👌. The brother is amazing. God is good. I wish I was able to call in my policy payment with him all the time. God bless you Aultry ** Ill, You're amazing. Keep up the good work my friend.
Hi Herbert! We're thrilled to hear about the exceptional service you experienced with Aultry. It's wonderful to know he could make your interaction so enjoyable. Your kind words have certainly highlighted his dedication, and we deeply appreciate you sharing this joyful feedback. Should you need any assistance in the future, we’re here to help. Wishing you all the best!
-The Endurance Team
Reviewed Aug. 22, 2025
I spoke with Rodney about a major concern with my billing. He immediately found the issue. He put me at ease and went over some specifics with my policy. I recently gifted my son with a warranty. Customer service is always available.
Hi Janet! We’re thrilled to hear about your satisfying experience with Rodney. It's wonderful to know that he was able to address your billing issues swiftly and put you at ease. We always strive to provide top-notch service. If you need any further assistance or have more questions, please feel free to reach out. Thank you for choosing us, and for trusting us with your gift to your son!
- The Endurance Team
Reviewed Aug. 22, 2025
My experience within third's warranty company has been very rewarding and that they have extremely isn. Professional customer service prompt attention to detail and are very friendly and knowledgeable. I definitely did not have much fun confidence in the repair process whenever I made the call but the lady I talked to definitely yeah, set my mind to these in a very professional manner and explain to me how your flame will be taken care of and assure me that it would be taken care of. Provided me with all necessary information to take care of my claim. I have had other exchange of watching services in the past. And none of them compared to endure. They have been more than helpful. Every time I have contacted them and I am grateful for their service and expertise.
Hi Jerri! Thank you for sharing your experience with us. We are thrilled to learn that our service has consistently met your expectations and provided you with the knowledgeable support and detailed assistance you deserve. Assisting you with your inquiries and claim process is something we take pride in, and we're happy to have earned your confidence. We appreciate your continued trust in our services and are here to support you whenever needed.
- The Endurance Team
Reviewed Aug. 22, 2025
DO NOT USE ENDURANCE. They word their contracts incredibly perfect to make one think, “Wow, I have a great company protecting my car for the unknowns.” Nope, not the case. They will not cover anything and always have the perfect response to why.
Hi Brittany. Thank you for reaching out and for sharing your concerns. I'm very sorry to hear about your experience, and we want to address this matter appropriately. We strive to ensure our contract terms and coverage provide clear and reliable support, and it's concerning to learn that we fell short in delivering expected assistance. We encourage you to reach us directly at feedback@endurancedirect.com with your details. It is essential for us to investigate your case and see how we can not only resolve any issues but also regain your confidence in our service. Thank you for bringing this to our attention, and we hope for the opportunity to improve your experience. Thank you.
– The Endurance Team.
Reviewed Aug. 22, 2025
I would not recommend this company to anyone. I filed a claim and never received a response by phone or email. I called multiple times, waited over 20 minutes each time, only to be told “someone will call you back”—yet no one ever did. Their customer service is extremely poor, and their policies feel misleading. Even my mechanic told me this is one of the worst warranty companies to deal with. Save yourself the stress and avoid doing business with them.
Hi Kiosha. We sincerely apologize for the challenges and poor communication you've experienced when filing your claim. It’s important for us to be transparent and trustworthy in handling such matters. We're committed to improving our customer service, and it concerns us that your attempts to contact us did not lead to a proper follow-up. Please contact us directly at feedback@endurancedirect.com, so we can investigate your situation further and find a solution that meets your satisfaction. Thank you for bringing this to our attention, as your feedback is crucial in helping us improve.
-The Endurance Team
Reviewed Aug. 21, 2025
If I could give you zero stars I would. When you called for a claim they lie and say it is not able to make a payment, because it was not under the warranty. They don't get back in touch with you when have questions about the case. It is the worst experience that I have paid several thousand dollars for a worthless warranty that you cannot use. Next time just invest the money in an account and when need it for maintenance on your vehicle you can use it for the repairs.
Hi Ronald. We appreciate you taking the time to provide us with your feedback. We're genuinely sorry to hear about your negative experience with our service, as it is never our intention to let our customers down. We're interested in helping resolve any servicing or claims issues you've encountered. Please reach out to us directly via feedback@endurancedirect.com with your contract information so we can review your specific situation and work towards a resolution. Thank you for bringing these concerns to our attention—we hope to address them promptly and improve your confidence in our service.
-The Endurance Team
Reviewed Aug. 21, 2025
The reviews from Endurance are what really got my attention. They seemed to have a more positive aura about it. I went by what people were talking about as far as their experiences with the other companies and there were not as many negatives with Endurance. Based on that, I would recommend Endurance. They have the best track record with actually taking care of people.
The plan is for four years and 45,000 miles. Everything is covered from bumper-to-bumper. That was a big benefit for me, especially for covering the electronic control module that can go up to $1,500. They have someone put the parts in, but they always charge you a lot of money to do it when you go to the dealer.
Hi James! Thank you for sharing your thoughtful review and for choosing Endurance after careful consideration. We're happy that you found our reviews and comprehensive coverage appealing, addressing significant components like electronics and drivetrain. Hearing that you've recommended Endurance to others speaks volumes, and we sincerely appreciate your support. If you or your friends have any questions, please feel free to reach out. We’re here to ensure ongoing satisfaction with your plan.
- The Endurance Team
Reviewed Aug. 21, 2025
Bought the Endurance extended warranty for my vehicle because it was advertised “peace of mind” and “worrry free”. It’s far from that. My vehicle needs an engine and they are not going to pay for it all. I still have to pay about $5000. The reason because my vehicle was not worth the amount to fix it. I purchased the platinum warranty. I was told this warranty covers bumper to bumper. I was not told they don’t cover more than my car’s worth. They requested a complete teardown of the engine, even after the dealership mechanic and one of Endurance inspector said it needed an engine. This completely raised the labor bill. They just want to try and find a reason to not fix or pay for it completely. They couldn’t with my vehicle, just told me it not worth for them to pay to fix. I am very disappointed. I do not recommend this company, all lies and deception.
Hi Nida. Thank you for sharing your feedback with us. We understand the disappointment you're feeling with the coverage denial, especially after expecting a comprehensive solution with your platinum coverage. It’s unfortunate that the detailed issue presented added costs instead of providing a peaceful resolution for your vehicle needs as assured. Please know that upholding transparent communication and refining experiences remain priorities. We urge you to reach out to us at feedback@endurancedirect.com with the necessary claim details, so we can address your matters directly and find suitable resolutions. Keeping every promise made and enhancing our practices is crucial for delivering dependable support to valuable customers like yourself.
Thank you,The Endurance Team
Reviewed Aug. 21, 2025
This company is so crooked and dishonest. They are more than happy to take your money and offer a warranty, but when it comes time to pay for a repair they search through all of their fine print and make inaccurate interpretations of their own contract to avoid paying. We are now left paying for the rental car they were supposed to cover. We are stuck paying $8000 for a transmission, they should cover. We were without our vehicle for 3 weeks already and now have another week to have the repair done. They took their sweet time to investigate.
The dealership that is repairing that truck is astonished with the excuses and the denial of covering this claim. I will speak out to help others to not go through this. Please don't buy a warranty from this company, they are dishonest and will not hesitate to screw you over. If there were zero stars, I would have done that.
Hi Tamra. We're deeply sorry to hear about your recent experience and the frustration it has caused. Providing honest, reliable service and upholding customer satisfaction is extremely important to us. The concerns you raised regarding contract interpretations and denied claims are very troubling. It is not the standard we aim for, and we understand how inconvenient this situation has been, especially with your vehicle unavailable for extended periods and unexpected expenses mounting.
Please let us work with you towards a resolution by contacting us directly at feedback@endurancedirect.com. Rest assured, we are committed to reviewing this situation closely, as validation of concerns and decisive action takes priority for cases like yours.
Thank you for explaining this troubling situation, and we look forward to assisting in turning this experience around.
-The Endurance Team
Reviewed Aug. 21, 2025
Hands down this company is the most comprehensive and affordable that I have found. The claims process is smooth. Deductibles are reasonable and customer service is top notch. If you're looking I would suggest you stop and go with Endurance.
Hi Robert! Thank you for your glowing review! We're thrilled to hear that you find our company both comprehensive and affordable. It's fantastic to know that our claim process, deductibles, and customer service have met your expectations. We’re here to ensure every experience is top notch. Thank you for recommending Endurance, and please feel free to reach out if you need anything.
- The Endurance Team
Reviewed Aug. 21, 2025
They are big on sales but little on support. I have had major claims denied even though they are covered in policy. Contract has hidden loop holes that even contract attorneys cant recognize. Don't throw your money away..it sounds to good to be true rule applies here.
Hi Walt. We are truly sorry to hear about your dissatisfaction regarding our service and support, especially concerning claim denials noted in our policy. We strive to ensure our contracts are as transparent as possible and do not aim to deceive. Please reach out to us at feedback@endurancedirect.com, so we can thoroughly investigate the specifics of your situation. Our goal is to resolve this issue, clarify details of your coverage, and mitigate concerns. We appreciate your feedback and patience as we work to strengthen our service and uphold trust with all our customers. Thank you.
-The Endurance Team
Reviewed Aug. 20, 2025
My husband was not happy with his previous warranty. I suggested Endurance to him, so he signed up for it. He’s very comfortable with them. But it’s only been a couple of months and he hasn’t had to use them yet.
He said the people were nice. The program and the offerings were a lot better than his previous warranty. He convinced me to sign up as well, so I did. It was very easy to sign up with Endurance. Sometimes, there was a little language barrier but not too much.
One thing I had a question about is the $29 I paid in addition to my $128 monthly fee. When I was signing up, the representative said this was a one-time fee for glass or other coverage that wasn’t in the regular coverage. But when I read part of the contract, the $29 was an additional monthly fee.
Hi Linda! Thank you for sharing your experience with Endurance! We're happy to hear that the sign-up process was straightforward for you, even with the minor language barrier, and that you've found peace of mind in our coverage. We understand how important it is to have clear communication, especially regarding payment details, and we're glad this was resolved to your satisfaction. Our goal is to offer reliable coverage that perfectly fits your needs, and it's wonderful to know we're achieving that with you. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy the continued peace of mind that your Endurance protection offers!
- The Endurance Team
Reviewed Aug. 20, 2025
Signing up was fine, and it was very easy. Everybody answered my questions. I know I could take it to whoever I want, but if Endurance have somebody they prefer, I would do that. I had a gold plan where it covered everything, and that’s what I wanted.
Hi Randall! Thank you for sharing your positive experience with Endurance. We're happy to hear that you found researching and choosing our comprehensive plans rewarding. It's crucial to us that the sign-up process is seamless and user-centric, and we're pleased that our team efficiently answered your queries, particularly about service center options.
Knowing about your satisfaction with our protection plans and the reassurance they bring means a lot to us—it affirms our aim of providing expansive coverage options like the "gold plan." We're also happy you appreciated our considerate approach to customer space compared to others.
Your kind words and recommendation tremendously underline the service quality and commitment we pursue. Please feel free to reach out anytime as your protection helps you safeguard your vehicles. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 20, 2025
I just got Endurance and haven’t really put a claim in yet. I kept seeing the TV ads and did a little research, it turns out y’all are one of the ones that are the best as far as customer service. The signup process was really easy. I answered the questions they needed answered, and as things go, I thought it was rather easy myself. The pricing was very good. It had a lot of perks. They gave me a lot of stuff. I got like a 30-day and a 1,000-mile before I can start making any claims. I was a GM technician, so there’s some things I’m just gonna do myself.
Hi David! Thank you for your positive feedback! We’re happy to hear that you found our sign-up process smooth and seamless. We appreciate your recommendation and look forward to you experiencing the full array of benefits from your coverage soon. If you have questions about claims or any other process down the road, please feel free to reach out. Enjoy your upcoming vacation and the mile journey!
- The Endurance Team
Reviewed Aug. 20, 2025
The signup process was easy, and the representative was good. I haven't used it yet, but my plan covers up to 100,000 miles. I wanted extended warranty because trucks nowadays have a lot of electronics, and it’s important to be covered.
Hi David! Thank you for leaving such a positive review! We're thrilled to hear that your sign-up process was smooth and that our representative could assist you effectively. It's great that our coverage options met your expectations, especially as vehicles get more complex with their technology. Should you have any questions or if there's anything else you need, please know we're here to help. We look forward to servicing your vehicle protection needs and thank you for recommending us without any incentives.
- The Endurance Team
Reviewed Aug. 20, 2025
The representative was a 10 out of 10. I signed up after he told me the benefits. I like the amount of time that the policy covers and all the coverages that came with it. The price was also decent for the year, make, and model of my vehicle. My car is older than a decade, so I just knew eventually things will happen with it and I would need some form of coverage.
I was told the program activates 30 days after enrollment, but the company gave me extension on my first payment because I didn't have it. The reps will work with you as far as the pricing is concerned. I thought that was really nice.
Hi Breonna! I want to sincerely thank you for sharing such a positive experience with Endurance. We're ecstatic to hear that our customer service could meet your expectations, especially when accommodating your financial needs with the payment extension. Your feedback on the knowledgeable guidance you received from our representative, coupled with your confidence in the plan options relative to your 2014 model vehicle's needs, greatly motivates our team to keep up the great work.
We appreciate you praising our procedures and professionalism throughout your review process. Your endorsement as a reliable company adept at attending to customers' financial situations means a lot. Please know you can count on us for continued satisfaction. If you ever have more questions or need further assistance, we're just a call away.
Thank you once again, and here's to a seamless journey with your vehicle well cared for under Endurance!
- The Endurance Team
Reviewed Aug. 20, 2025
I had a new car and the company I was with didn’t do me any justice. I wanted to make a change and ended up with Endurance. It was easy to sign up with them. The rep sent the paperwork to my email. Everything is good.
Hi Teresa! We're happy to hear about your positive experience with Endurance. It's our priority to ensure smooth sign-up processes and provide unmatched customer service, and your feedback means a lot to us. We're thrilled the experience funneled your decision into switching for better, hassle-free coverage. If we can help with anything else or you have further questions, please feel free to reach out. Thank you for entrusting us with your vehicle!
- The Endurance Team
Reviewed Aug. 20, 2025
My old extended warranty was done. And me being a widow and not having anybody else, I thought, ''Well, I better look into having something for my car.'' And Endurance popped up. My recent claim was awesome. I went to a place that would accept Endurance. They checked what was wrong and fixed it overnight. It’s been six years since I’ve had them and it’s been good. I had no problems whatsoever.
Hi Patricia! Thank you so much for sharing your experience. We're thrilled to hear Endurance was able to provide the peace of mind you were seeking for your vehicle coverage. It's great to know our service put you at ease, featuring a smooth process that worked efficiently in your time of need. We stay dedicated to ensuring admiration with your decision and appreciate having you choose Endurance over other options. If you have any additional feedback or future inquiries, please feel free to let us know; your continued satisfaction and constructive criticism are of utmost importance to us.
- The Endurance Team
Reviewed Aug. 20, 2025
I had a previous bad experience with another auto warranty, so I looked into another company. The guy at Endurance seemed to know what he was talking about and made everything clear to me. I had to wait until I passed a month and had 1,000 miles on the vehicle before the warranty kicks in.
Hi Joseph! Thank you for taking the time to share your positive experience with us! We're pleased to hear that the sign-up process was smooth and our representative provided the clarity you needed. We understand any waiting period can seem lengthy for those who don't drive often, but we're dedicated to ensuring your coverage begins seamlessly when the criteria are met. Please feel free to reach out if you have any questions or need further assistance.
- The Endurance Team
Reviewed Aug. 20, 2025
I loved what I heard right outta the gate whenever I was assured that Endurance, is number one and the best to have, I really wanted to add my truck to my Subaru bundle, unfortunately wasn't able to do so budget wise, the man that was working in the digital trenches of insurance, DJ ** Account Manager did everything thing above and beyond, even working with me after his shift ended to ensure my satisfaction, let alone got me every single discount ans knowledge he had to offer, shout out to DJ hell of a good job, much appreciated! 5 stars alllll day. Sincerely, Satisfied customer Cody **
Thank you so much for your glowing review! We're thrilled to hear how satisfied you were with our service, and we're incredibly proud of DJ for going above and beyond to ensure your satisfaction. Although we were unable to add your truck to your existing Subaru bundle, it's wonderful to know that DJ provided outstanding support, including after hours. We appreciate your excellent feedback and hope to assist you again in the future.
- The Endurance Team
Reviewed Aug. 20, 2025
It was an excellent and professional experience. Rodney very pleasant and very helpful, good attitude, very understanding and willing to be helpful. Did everything I ask, professional and ask if I needed anything and polite in ending the conversation.
Hi Christopher! Thank you so much for taking the time to share such a positive experience with us. We’re happy to hear that Rodney provided excellent service and was attentive to your needs throughout the conversation. It’s wonderful to know that you felt understood and well-assisted. If you ever need anything else, please don’t hesitate to reach out. We’re here for you anytime!
- The Endurance Team
Reviewed Aug. 20, 2025
My A/C repair experience was TERRIBLE! My car was in the shop for three weeks because of Endurance refusing to pay for covered repairs that were needed. In the end, I had to pay almost $1,000. Endurance kept asking for different things to substantiate the repair: pictures, an adjuster, then said they did not get the pictures nor did they know the adjuster’s name (that they sent!). They would not pay the MSRP for parts. I decided to cancel, so I called to cancel. A week later I received an email saying my payment was deferred. I called again and they said there was no cancellation on record, so I initiated cancellation again, which consisted of a two step process: 1. Call and cancel; and 2. Complete a statement and get it notarized to send to them. When I went to mail it, the post office said there was no such “suite” in the address. A tragedy of errors - they will do anything to keep getting your monthly payment - including outright lying and deception
Hi Catherine! We truly regret the difficulties you've experienced with our service. The challenges regarding your A/C repair and cancellation process are not what we aim for our valued customers to face. Your feedback about communication issues and payment discrepancies is very important, and we want to ensure each matter is thoroughly addressed. Please contact us directly at feedback@endurancedirect.com so we can get more immediate assistance on retaining both service credibility and your satisfaction moving forward. Your patience is valued, and we aspire to turn your experience around. Thank you for letting us address this important matter.
-The Endurance Team
Reviewed Aug. 20, 2025
This company is a scam, very deceptive and do not communicate when it comes to canceling the service. It is a total waste of your time and money. Customer Service is very unprofessional. I canceled and they gave me less than half I paid into it.
Hi Monaka. We’re truly sorry to hear about your recent experience, and we apologize for any inconvenience this has caused. We commit ourselves to providing our customers with a high standard of service and understand why this situation might have led to frustration and disappointment.
It is concerning to hear about the challenges you faced with canceling your service and with the refund process not meeting your expectations. We recognize the importance of maintaining clear and timely communication at every interaction.
We would greatly appreciate an opportunity to address these issues directly and find a solution for you. Please contact our team at feedback@endurancedirect.com at your earliest convenience. We are dedicated to resolving this matter and reviewing your specific concerns to improve your perception of our service.
Thank you for sharing your feedback with us. Your comments are vital in helping us improve our services and offerings.
-The Endurance Team
Reviewed Aug. 20, 2025
Do NOT agree to give any money based on what an agent says on the phone....even if there is a special if signing up on the first call. This place is a scam. I had a DEF sensor module go bad, that is NOT emissions, that IS electrical component of the emissions.
Hi Michael. Thank you for bringing your concerns to our attention. We’re sorry to hear about your recent experience and understand your frustration. It's important to us that you feel satisfied and secure with our service, and here, that has not been the case. The situation you've described, regarding payment handled over a call, along with your issue with the DEF sensor module, appears to be a disappointing experience that didn’t meet your expectations or our intentions. Please contact us directly at feedback@endurancedirect.com so our team can explore a fitting resolution with you. We appreciate your feedback, as it provides us an opportunity to enhance our service. Thank you for giving us the hope to redeem this trouble appropriately.
- The Endurance Team
Reviewed Aug. 20, 2025
Don’t waste your money. They take your money. If car breaks down they want all this unnecessary work done to run the bill up and then refuse to pay it. It took 2 days to pick my car up the first time. My car has been in 2 different shops. Endurance hasn’t paid either shop. Just wanted all this extra work done. Been almost 3 months no car. All the while getting money for my premium and running up bill at shop. They only pay for a week for car rental but take 2 weeks for an adjuster to show up and then want more work done with the car.
Hi Jeannie. We apologize for the distress and frustration you've experienced with our service. The challenges involving delayed repairs, additional work requests, and issues with car rental coverage are unacceptable, and we understand the impact this has had on your situation. Resolving such matters is important to us. Please contact us at feedback@endurancedirect.com so we can look into your case in more detail and work towards a suitable resolution for you. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Aug. 20, 2025
I was looking for an extended coverage ‘cause of the age and the miles on my car. I found Endurance online and I decided to get it for the cost and the amount of coverage. The rep explained things clearly, took his time to explain, and offered his number for further questions.
Hi Jennifer! Thank you for your thoughtful and detailed review! We're happy to hear that our comprehensive coverage paired with reasonable costs satisfied your needs. It's great to know that the representative was clear and attentive during your enrollment process. Should you ever have additional questions or need any assistance, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 20, 2025
I’ve had a car warranty before on my vehicle and saw their service advertised on TV, so I decided to get an Endurance Warranty.
The signup process was fairly easy and the representatives were very knowledgeable because any questions I had, they answered. And the willingness to make sure that I understand.
Extended coverage was so important to me, because with how unpredictable the economy is these days, you never know what could happen. So if you can get a little peace of mind for a few dollars a month, it’s worth it for that bit of security.
Hi Fredrick! Thank you so much for taking the time to share your positive experience! It’s wonderful to hear that our representative was able to assist you effectively and answer all your questions. We're pleased to know that the clarity and peace of mind offered by our coverage have been beneficial for you. We look forward to providing continued support and security for your vehicle.
- The Endurance Team
Reviewed Aug. 20, 2025
We’ve had Endurance for both of our vehicles. We’ve filed two claims, one for a new transmission and I can’t remember what the other one was, but it’s been two.
The dealership handled contacting Endurance and we had a $100 co-pay. I would say Endurance is a good choice and we’ve been happy with them.
Hi Laura! Thank you very much for your wonderful feedback! It's great to hear that our service and efficient claims process could make your experience seamless and satisfying, particularly with such significant repairs. Our team continually strives to provide top-quality value and customer support, and it’s rewarding to know we’ve met your expectations. Should you need anything in the future, we're always here to help!
- The Endurance Team
Reviewed Aug. 20, 2025
Signing up with Endurance was very easy. She was very good to us and the price was fair. We haven't made a claim and hopefully we won't. But we’ve canceled our AAA roadside service 'cause we have it with Endurance.
Hi Cindy! Thank you for sharing your wonderful experience with us! We're happy to hear that you found our service easy to navigate and our representatives accommodating. We're also pleased to know you've chosen Endurance for your roadside assistance needs. We appreciate your recommendation and are here to assist you anytime in the future. Stay safe and drive with peace of mind!
- The Endurance Team
Reviewed Aug. 20, 2025
I bought a lemon car, so I needed coverage, and my coworker told me about Endurance. The sales rep was professional, and he explained everything well to me, so I got the warranty.
Hi Tyreka! Thank you for sharing your experience with us! We’re thrilled to hear that our sales representative was professional and that everything was thoroughly explained to you. We value your decision to choose Endurance for your vehicle protection and are here to support you at every step. Let us know if there's anything we can assist you with.
- The Endurance Team
Reviewed Aug. 20, 2025
I had bought a warranty earlier from Ford Motor Company in Hattiesburg, and I wasn’t completely satisfied. I’ve been watching the commercials on TV about Endurance, and I decided to change. So, I canceled what I had and took out Endurance.
Setting up the warranty with Endurance was easy. I’ve not had any claims yet. I don’t know if they’ll pay but so far, I’m satisfied
Hi Harlon! Thank you so much for your wonderful feedback! It's great to hear that our team made the setup process easy and smooth for you and that the coverage meets your expectations. We sincerely appreciate your recommendation to friends and relatives.
- The Endurance Team
Reviewed Aug. 20, 2025
I was getting Endurance pamphlets through the mail about my truck. I got the warranty for the expenses I'm paying for fixing. Endurance was very nice to me when I signed up. I’m on a four-year program. On the first 30 days, the warranty only covers the trans, so make sure you have all your ducks in row before you have fixes and oil changes. After a certain amount of time, it covers everything.
Hi Linda! We're thrilled to hear about your positive experience signing up with Endurance! It's great that our team made the process accommodating and provided peace of mind through our coverage options. We constantly strive to ensure our plans offer significant support and meet our customers' needs effectively.
Should you have any suggestions on how we might make our service the perfect for you or if we can assist in any other way, please feel free to let us know. We are looking forward to serving you and are here for any questions you may have.
Thank you for sharing your feedback with us, and welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 20, 2025
I bought a new used car and was looking for bumper-to-bumper coverage. I haven’t used Endurance yet, so I don’t have the experience yet, but getting signed up with them was streamlined and easy. Actually, the representative was the reason I bought it. When I looked at it online, I didn’t think it was really what I wanted. When she explained the product, it came out cheaper than I had thought, and there was an extra bonus program that I was able to get on the phone that day. I’ve already told several people about Endurance.
Hi James! Thank you for sharing your excellent experience with us. We're thrilled that our representative was able to provide you with clear insights and outstanding guidance during your recent interaction. It's great to hear that the sign-up process was smooth and completely up to your expectations. Your high recommendations and praises are sincerely appreciated. If there's anything else we can assist you with, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Aug. 19, 2025
The representative at Endurance was very good and helpful. I received an email of the contract which matches with what I have been offered over the phone.
Hi Judy! Thank you for sharing your experience with us! We're thrilled to hear that our representative was able to assist you smoothly and that everything matched your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Aug. 19, 2025
The sign-up process at Endurance Auto Warranty was easy. The people make it like you’re gonna miss out, so you gotta make a decision. We went through all of the information, particularly how it works, what it covers, and how long I am approved for it. But the bad part is I don’t get them in writing. They just told me that I had to get 500 miles in 30 days, and my 30 days is up, but I don’t have 500 miles yet. I haven’t heard a word from them since.
Hi David! Thank you for choosing Endurance for your vehicle protection, and we appreciate you taking the time to share your experience with us. It's fantastic to hear that the initial conversations with our representatives were helpful in your decision-making process. We understand your concern about not yet receiving a welcome package. Please contact our team at feedback@endurancedirect.com and our customer service team will ensure you receive your documentation in the format that works best for you. Additionally, please feel free to update us on the mileage requirement so that we can provide any needed support. Your feedback is crucial for us to continually enhance our services. Thank you!
-The Endurance Team
Reviewed Aug. 19, 2025
I was interested in a car warranty because my car reached three years of age, and I got a notice from the dealership I purchased it from. They gave me a quote on an extension for eight years and 80,000 miles, with a price associated. I talked to a representative from Endurance, and they came up with a package. The time duration was six years and 100,000 miles. Since I only drive about 6,000 miles a year, Endurance seemed to be the best fit for my needs. I’m 81, so I’m not sure how much longer I’ll be driving. The person I talked to was very responsive, and there were no high-pressure tactics. So far, until I ever need a claim, I’m reasonably happy with my choice.
In the policy, there was a one-month waiting period from the time the contract was signed before coverage was activated. The contract confirmed this. One nice feature is that it is supposedly transferable, which could make the car more enticing if I sell it. I’m a pretty tough sell, being a mechanical engineer, but with Endurance, everything fell into place.
Hi Henry! Thank you so much for sharing your experiences and such a heartening 5-star review! It's wonderful to hear that you found our package and service fitting to your expectations. We're especially happy that the responsive and no-pressure approach by our representative made a positive impression. We're honored that you've chosen to trust Endurance and appreciate how valuable features like transferability stood out. If you have any questions or are ready to explore more aspects of the coverage when the time arises, please don’t hesitate to reach out!
- The Endurance Team
Reviewed Aug. 19, 2025
Endurance is a great company, to the best of my knowledge. They're gonna take care of me. I've been with them for a little over a year. I just want to keep my vehicle in a new condition as long as I can. And the cost of repairs is astronomical. So, you either pay now or pay later which is why I got the warranty. Making payments was simple.
Hi Stanley! Thank you for your wonderful feedback and for sharing your experience with Endurance! We’re happy to hear that you’ve had a smooth and seamless sign-up process. We’re glad to know that our coverage provides you with the peace of mind you're looking for. Although you haven't had to file a claim yet, we are committed to ensuring your satisfaction should you ever need our services. We're grateful for your trust and look forward to serving you for many more years to come.
- The Endurance Team
Reviewed Aug. 19, 2025
Great customer service experience. The reps that I've interacted with went above the call of duty today. I appreciate this level of service. Thank you. Thank you. Correcting a small mistake and taking accountability. All while informing me of the actions that was taken to fix my issue was a refreshing.
Hi Robert! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our customer service representatives succeeded in going above and beyond to assist you. Your appreciation underscores the dedication of our team in correcting issues and keeping customers informed every step of the way. Should you need further assistance, please don’t hesitate to reach out. Thank you for your trust in us, and we look forward to serving you again.
- The Endurance Team
Reviewed Aug. 19, 2025
Sign-up was wonderful. The rep was very nice. She let me know everything would be okay. I was in the market to buy a new car and she said, "Oh, don't worry. You can just give us a call back and switch it over once you get the car." And that's what I did. She said that the warranty starts effectively after it goes through, that I was covered. I would get an email, which I did get an email that said, "Congratulations, your 2010 Ford Focus was now covered." When I called back to switch it over to the INFINITI, I got another email saying the same thing for the INFINITI.
Hi Jennifer! Thank you for sharing your heartening experience with Endurance! We're thrilled to hear that the transition between vehicles went seamlessly for you and that the payment process was straightforward. Providing peace of mind to our customers through reliable coverage and support is what we strive for, and we're happy to know we've met your expectations. If you need further assistance, please feel free to reach out. We appreciate your trust in us.
- The Endurance Team
Reviewed Aug. 19, 2025
I chose Endurance after noticing red flags with another company, so y’all was the best thing. It was a whole lot cheaper than what CarShield was offering.
Speaking with the representative was easy. They were informative on everything and real about the questions that I was asking, what made them different from other competitors, they kept it honest and gave me all the information that I need to know which in my case was powertrain for my SUV.
Hi Marcus! Thank you for sharing your thoughtful review. We are thrilled to hear about your positive experience with our team at Endurance. Your recognition of our representatives’ honesty and informative approach truly means a lot to us. We're delighted that our powertrain coverage provided the perfect fit for your SUV, particularly at competitive rates. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're proud to have you as a valued customer!
- The Endurance Team
Reviewed Aug. 19, 2025
We recently signed up for Endurance Auto Warranty for our 2019 vehicle, mainly because the original coverage was expiring and we wanted something reliable for our grandson driving it daily.
The gentleman who helped me, I don't remember his name, we talked for two days. The first day, I wanted to talk it over and go from there. And the next day, I emailed them and he emailed me back. We talked and we worked everything out.
I know there's a couple more out there, and I never called them. I called Endurance. For the price, it was okay. You pay for a year upfront, and it’s much cheaper than paying for repairs if something happens.
Hi Christopher! Thank you for sharing your experience with us! We’re happy to hear that you received exceptional customer service and found a plan that meets your inclusive coverage needs. It's great to know our representatives were helpful and responsive throughout the selection process. We also appreciate your recognition of the value and convenience offered by our app, as well as our plan’s protection against unexpected repair costs. Should you have further questions or need assistance down the road, please don't hesitate to reach out. We’re here to ensure you’re fully satisfied and supported.
- The Endurance Team
Reviewed Aug. 19, 2025
I’ve been with Endurance for over a month now and the sign up process went smoothly, the bank called me and asked for my account number.
Hi Richard! Thank you for taking the time to share your experience. We're happy to hear that the sign-up process went smoothly and that our customer service team has been satisfactory. We apologize for the delay regarding your documents and appreciate your patience. Please feel free to reach out to our customer service team at feedback@endurancedirect.com so we can ensure you receive those as soon as possible.
We're grateful for your understanding and your positive feedback!
- The Endurance Team
Reviewed Aug. 19, 2025
This is a scam, they wouldn’t replace my transmission after paying them for 3 years of warranty due to the tire brand on my truck, which is insane, plus they canceled the payment on all the work the dealership already done that this “warranty place” made them do. DO NOT USE THEM.
Hello. We’re incredibly sorry to hear about your recent experience and the frustration it has caused. It's important to us that all facets of the business function properly, and your description does not reflect our standards. We believe in providing dependable protection services, and it's troubling that this was not your experience. We encourage you to reach out so we can dive deeper into this incident and find a feasible solution. Please contact us at feedback@endurancedirect.com. We would love the opportunity to make things right. Thank you for reporting your concern, and we look forward to assisting you.
-The Endurance Team
Reviewed Aug. 18, 2025
Spencer was very nice and helpful to me and my wife with all of our concerns and answers with our policy with our car and got our policy upgraded to premium plan. Now this very helpful for us. Thank you.
Hi Kardell! Thank you for sharing your wonderful experience. We’re happy to hear that Spencer was attentive and efficient in addressing your concerns and facilitating an upgrade to a premium plan. Our aim is always to provide meaningful support tailored to your needs. Please don't hesitate to reach out if there's anything more we can do for you.
- The Endurance Team
Reviewed Aug. 16, 2025
This was the worst thing I have ever done. I pay the most highest coverage. My truck went in for a 100,000 mile service and they found issues. Almost 10,000 dollars. Endurance only approved 3500 dollars. Took almost a week and a half to get a hold of the warranty department, later we found out that Endurance is not in charge of that department, it's a third party. They are very rude and has not done what they say. Very disappointed.
Hi Daniel! We are sorry to hear about this experience, and we completely understand your frustration. It sounds like you've faced challenges with both communication and coverage regarding your vehicle service. Your concern about the approval process and interactions with the warranty department is valuable feedback for us. We'd like to address this issue more deeply and ensure a proper resolution. Please reach out to our team directly at feedback@endurancedirect.com so we can personally assist you and investigate what happened. Your satisfaction is important to us, and we aim to regain your trust. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Aug. 15, 2025
Very courteous, knowledgeable personnel, at least with my experience. Talked with two different customers and sales agents, and both treated me with respect and answered all my questions. Very efficient, good overall.
Hi Fernando! We're thrilled to hear about your positive experience with our courteous and knowledgeable team. Thank you for sharing your feedback and highlighting the respect and efficiency you encountered. Your satisfaction is immensely important to us, and we hope to continue providing you with excellent service. If you ever have any questions or need further assistance, please feel free to reach out. Your insights are deeply appreciated!
-Endurance
Reviewed Aug. 15, 2025
Fair Warning! Do your due diligence, and research Endurance Auto Warranty first, before buying any Policy with them. Make sure you read the "What's Covered" section of that policy before purchasing a contract with Endurance, seems the language in the contract is geared specifically to deny claims for your vehicle service and/or repair like in three different occasions that my claims were denied nor approved. $4k vested in an Endurance Auto Warranty, the Plus Package, that would not cover my (2015 Ford Explorer Sport) 1) Failed Catalytic Converter, 2) a Failed Climate Control Vent Actuator and 3) the Loss of Steering Rack & Pinion ESP (Electronic Power Steering) that nearly had me involved in a severe traffic accident.
I've had to pay out of pocket for all three issues and repairs, even after having an Endurance Auto Plus Membership Policy that I thought covered my vehicle. I wished I had read the policy thoroughly prior to buying it, but the Sales Agent was great at convincing me that my vehicle was covered front to rear for all repairs and I fell for the reassurance that it was safe to purchase. I was so wrong. An Endurance Auto Warranty Policy is not worth buying in the long run. It's an abysmal headache in the waiting. You've been warned, trust me.
Hi Daniel. Thank you for reaching out and for bringing these important issues to our attention. We are genuinely sorry to hear about your experiences and understand the significant inconvenience of facing several claim denials for repairs. It is concerning to know the negative impact this had on your vehicle's maintenance and your safety, especially regarding a vital issue like steering which we take seriously.
We ensure our policyholders can access the protection they deserve, and your disappointment suggests a disconnect that we aim to correct. Rest assured, this kind of feedback propels us to better evaluate and execute constructive changes to focus on tangible reliability.
We value your input immensely and are committed to fully addressing this matter for you. Please contact our team at feedback@endurancedirect.com so we can do our best to resolve the challenges you noted effectively.
Thank you again, and we hope we can work towards earning back your trust.
Best regards,The Endurance Team
Reviewed Aug. 14, 2025
I am writing to express my profound dissatisfaction with the wrongful denial of my recent claim. The repair was a direct result of a covered component failure, as outlined in my service contract. I provided all necessary documentation, including diagnostic reports and repair estimates from the certified mechanic. However, your company denied the claim, stating that the issue was due to "wear and tear," which is a vague and unsubstantiated reason. This denial is a clear breach of our agreement, as the failure was sudden and unexpected, not a gradual deterioration from normal use. I have upheld my end of the contract by maintaining my vehicle as required, and I expect Endurance to do the same. I demand a thorough review of my claim and a reversal of this unjust denial.
Hi Eugene. Thank you for sharing your concerns with us. We truly regret the difficulties you've experienced regarding the denial of your claim. Ensuring that our service contracts are consistently upheld and understood is of utmost importance to us. We recognize how unexpected component failures can be distressing, and we are committed to reviewing this matter closely.
We'd appreciate the opportunity to thoroughly revisit your case with all necessary documentation placed under consideration. Please reach out to us directly at feedback@endurancedirect.com so our team can examine the details thoroughly and work toward a favorable resolution.
Thank you for your patience and for notifying us of this setback—your need for refutation to ensure service reliability is acknowledged and taken seriously.
Thank you,The Endurance Team
Reviewed Aug. 14, 2025
I realize that employees at Endurance are human beings and make mistakes. I appreciate when they can acknowledge an error and do everything possible to correct their mistake. I give them all an excellent rating for being human! You can't get that from AI!
Hi Wanda! Thank you for your incredibly kind feedback! We completely agree that acknowledging mistakes and taking responsibility is a very human and important quality. We're pleased to hear that you appreciated our commitment to making it right. Your encouragement means the world to us, and we'll continue to do everything we can to provide this standard of service. If you need assistance in the future, we're here to help.
- The Endurance Team
Reviewed Aug. 14, 2025
I have Endurance Elite Cov. For 2 vehicles and it's a hassle to get repairs done and paid for. It takes any dealership or mechanic weeks to fight with endurance to get them to pay what they're supposed to.. Better have a backup vehicle or 2.
Hi Jonathan. We sincerely apologize for the inconvenience and frustration you've experienced with obtaining repairs through Endurance for your vehicles. It's clear your experience did not align with the efficient processes we aim for. We understand the impact delays can have and would appreciate the opportunity to assist you further. Please reach out to our team at feedback@endurancedirect.com so we can review your case and work towards resolving these issues more effectively. Your satisfaction is highly important, and we are committed to improving your experience with us. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Aug. 13, 2025
Completely Disappointed – Claim Denied Due to "Lack of Service". I am beyond frustrated with my experience with Endurance Warranty. After submitting all the necessary documents, including repair invoices and maintenance records, my claim was denied because of “lack of service.” This is absolutely absurd! I followed their instructions to the letter and provided everything they asked for. To be told that my claim was denied due to some vague "lack of service" is just a poor excuse to avoid paying out. If this is how they treat their customers, I can’t trust them to honor any future claims. Customer service was no help whatsoever—they couldn't even give a clear explanation, and I was left feeling like I was being brushed off. It’s clear that their warranty isn’t worth the paper it’s written on. I would strongly advise against using Endurance Warranty. They’ll find any excuse to deny your claim.
Hi Michele. We apologize for the frustration you've faced with your claim denial and inadequate assistance from our customer service. It's troubling to hear that even after providing all necessary documentation, the explanation given did not meet your satisfaction. We are committed to upholding transparency and integrity in handling claims, and it seems we did not meet those standards in your case. Please contact feedback@endurancedirect.com, where our team can ensure a thorough evaluation of your situation. We strive for fairness in our processes and hope to restore some measure of trust. Thank you for informing us of your experience.
-The Endurance Team
Reviewed Aug. 13, 2025
Adrian, the manager, demonstrated exceptional patience and a grounded approach. He successfully de-escalated a situation where a client, initially intending to cancel their policy due to a misunderstanding, was dissuaded. This outcome was achieved despite my attempt to deflect responsibility onto the staff. The service provided was exemplary.
Hi Jordaine! Thank you for sharing such a wonderful review! We are happy to hear about Adrian's thoughtful approach in managing the situation and turning a misunderstanding into a positive outcome. Providing exceptional service is always our goal, and your acknowledgment means a lot. We look forward to continuing to offer you and our clients the best support possible.
-The Endurance Team
Reviewed Aug. 13, 2025
I was in and out in good time. I did have two very professional people assist me.. I did receive a refund right away. I also had a lovely conversation with your representative. She definitely needs a raise.
Hi Michael! Thank you for sharing your positive experience with us. We're happy to know that you were assisted promptly and enjoyed your interaction with our team. Your kind words about our representative are very much appreciated. If there’s anything more we can do to enhance your experience, please don't hesitate to reach out.
-The Endurance Team
Reviewed Aug. 13, 2025
Endurance always have excellent customer service. Today was no exception. I do not know the name of the representative, but she was knowledgeable, courteous, & resolved my issue quickly. Endurance is the best.
Hi John! Thank you for sharing your positive experience with our customer service today. We're happy to hear that the representative provided knowledgeable and courteous assistance, resolving your issue swiftly. We strive to ensure such exceptional experiences every time you interact with us. Your feedback is truly appreciated!
- The Endurance Team
Reviewed Aug. 13, 2025
Absolute do NOT use this company! They are nothing but legal scammers who had a team of lawyers beautifully word their contracts. They will say everything they can to avoid paying your claim! Buyer Beware!! My husband has battled with them extensively over transmission repairs that we finally had to pay the repair out of pocket and had another claim for engine repair but their craftily worded contracts get them out of paying the repairs!! Do not fall for their legal scams and smooth talking sales reps!
Hi Amy. We're sorry to hear about your frustrating experience and thank you for bringing these concerns to our attention. Resolving your claim while ensuring clarity in our processes are priorities to us. We strive to uphold fairness and transparency, and your feedback is critical in helping us achieve this aim.
To investigate your situation thoroughly and explore how we may rectify this for you, please reach out to our team at feedback@endurancedirect.com. We apologize for the inconvenience posed and promise to work diligently to properly address your complaint.
Thank you,The Endurance Team
Reviewed Aug. 12, 2025
I traded in my car and emailed Endurance to cancel. I received a document requiring the signature and stamp of a notary, along with car mileage which I emailed back to the person at Endurance who originally sent the form. I found this odd as in signing up no such form was required. The salesman accepted my mileage claim without proof. Payment is made to a separate company call Line 5. Line 5 continues to invoice after I had shown them proof of cancellation. The whole thing sounds a little sketchy and I would not recommend.
Hi Bob. Thank you for sharing your concerns with us. We apologize for the inconvenience you’ve experienced while attempting to cancel your service and the subsequent issues around billing with Line 5. We understand your frustration with the process you encountered, which didn’t align with your initial experience when signing up.
We are committed to addressing and investigating any discrepancies in our service processes to provide better experiences in the future. If you haven’t yet, please reach out to our team at feedback@endurancedirect.com so we can delve deeper into your cancellation details.
Your feedback is invaluable in guiding us towards service enhancements. Thank you for bringing this matter to our attention.
-The Endurance Team
Reviewed Aug. 12, 2025
I am very disappointed with this company. I tried to use my warranty to get my car repaired, but they refused to cover it. When my repair shop pushed for an explanation, they were told it was because my contract was “too new.” When I called the company for help, they were unwilling to assist. I requested a refund for the money I paid, but they said they would only give me a prorated amount. I asked why they wouldn’t cover anything, especially since this was the very first time I tried to use the warranty, and they still declined coverage. I’m not sure how other companies operate, but I will not use this one again. I strongly recommend looking at another company for coverage.
Hi Sid. We're sorry to hear about your experience and understand your frustrations with the situation. Your concerns about the explanation provided for denying coverage and the challenges faced in processing your request for a full refund are important to us. We are committed to ensuring our processes are transparent and fair while providing support when it’s needed most.
Please allow us to correct this situation by contacting our team at feedback@endurancedirect.com. We value your feedback and wish to address these issues comprehensively to make amends. Thank you for letting us know, and we aim to restore your trust in us.
Thank you,The Endurance Team
Reviewed Aug. 12, 2025
If they do pay, which is unlikely, they will not pay the shop the amount they are charging leaving you on the hook for the rest of the cost. The shop has now had my car for a month and they are still not wanting to pay.
Hi Claire. We're sincerely sorry to hear about the challenges you're facing with the repair payment process and the difficulties concerning your vehicle being with the shop for an extended period. It’s crucial for us that you receive the support and service we promise in these situations. To better assist you, please reach out at feedback@endurancedirect.com, and one of our representatives will work with you directly to explore possible solutions. Thank you for bringing this to our attention—we're here to help provide clarity and resolve.
Thank you,The Endurance Team
Reviewed Aug. 12, 2025
I do not recommend. They denied everything expensive they possibly could while authorizing a few of the small dollar items. Which left me with a non drivable auto with a bad transmission which now had a new ball joint. 🙄 The lady that processed my cancelation was nice, the only pleasant experience that I've had with this company.
Hi Philip. We're sorry to hear about your experience with us and understand your frustration regarding coverage denials. It's concerning for us as well when our service doesn't meet expectations. We're pleased to hear positive feedback regarding your cancellation experience at least. To better assist with current issues, please reach out directly to our support team at feedback@endurancedirect.com so we can investigate and address any inconsistencies surrounding your claims. Your feedback is vital in enhancing our processes. We truly appreciate your patience and are dedicated to ensuring that any dissatisfaction is resolved promptly. Thank you for sharing your perspective; it helps us strive for better craftsmanship and customer service.
-The Endurance Team
Reviewed Aug. 11, 2025
Put in a claim through my car dealership. Got a call the same day they required past invoices on my car from last year. Was confused but sent anyways. Was told once the adjuster came out I would hear back within 24 to 48 hour that was on a Monday. I heard back from them that Thursday to only require that they strip down my engine and drain the oil without approving my claim cause if it's the valve I would be required to COVER THE COST! BUYER BEWARE.
Hi Rosan. Thank you for bringing this to our attention. We understand your frustration, especially concerning the time and additional requirements involved with your claim. We’re sorry for any confusion caused during the process, and it’s important to us that your concerns are addressed. Please contact our customer services team at feedback@endurancedirect.com, and we will do our best to resolve these issues and assist you with your claim process properly.
Thank you,The Endurance Team
Reviewed Aug. 11, 2025
I received support from Karolina **. She's the manager who handles my account. She's an excellent person, very helpful, kind, empathetic, and efficient at her job. I would definitely contact this company again through her.
Hi Sergio! Thank you for your wonderful review. We’re thrilled to hear about your positive experience with Karolina. It’s great to know she provided such efficient and empathetic support. We're proud to have her on our team and are always here whenever you need us. We appreciate your kind words and look forward to serving you in the future!
- The Endurance Team
Reviewed Aug. 11, 2025
I purchased an Endurance car warranty thinking it would give me peace of mind. Instead, it’s been nothing but frustration. Every time I’ve needed assistance, I’ve been placed on hold for over 30 minutes, sometimes much longer. When I finally get through, the customer service representatives are curt, unhelpful, and sometimes outright rude. When it comes to approving repairs, they seem to find every possible excuse to deny coverage, no matter how clearly the repair should be covered under the contract. It feels like their process is designed to delay, frustrate, and ultimately avoid paying for legitimate claims. I’ve wasted hours on the phone and still ended up paying out-of-pocket for repairs I believed were covered. Save yourself the headache — I would not recommend Endurance to anyone.
Hi Bala. Thank you for sharing your candid feedback with us. We sincerely apologize for the frustrating experience you've had with Endurance. From prolonged hold times to negative encounters with customer service, it is evident that our service did not live up to your or our expectations. Denying your repair claims and leaving you to pay out-of-pocket when covered repairs should have been addressed sounds particularly troubling.
To ensure we resolve these issues and repair the trust impacted by these experiences, we urge you to get in touch with us directly at feedback@endurancedirect.com. We are committed to thoroughly investigating your concerns and taking substantial steps towards making the necessary improvements.
We appreciate your patience and the chance to handle this better. Your insight is invaluable, helping us avoid such situations in the future and improve for our clients.
Thank you,The Endurance Team
Reviewed Aug. 10, 2025
We talked to the first Endurance representative. I wanted to make sure all the big things were going to be covered, electronics and air conditioning. He told us that it would cover all that, but it was our responsibility to read the warranty. So, I read the warranty. And sure enough, it does not cover those things. I called back and said, “Look, when we discussed this with the rep before, he told us that it would. And if you don't have a warranty that does cover these things, then I don't want the warranty. I need to cancel it.”
The next representative said, “No. We absolutely have a warranty that will cover those things. It's a little more money.” I'm fine with that. I just wanted it to cover what I needed it to cover. Endurance Advantage Prime is the name of the coverage. This one covers 100,000 miles versus 48,000 miles, which is actually even more what I wanted. So, I'm happy to pay a little more for the warranty. The rep said there's a 30-day wait period. And that started over since we changed policies.
Aside from the initial payment, we haven't made a payment yet. I wasn't particularly hopping up and down over the processing fee, but everybody's got their fees. I probably would have liked it better if I could have paid the processing fee after I decided whether I wanted to keep the warranty or not. That's only fair.
Twice I’ve used a warranty that I bought from the dealership. I've never gone out and sought one outside the dealership. This will be my first time. But since we decided to keep the car longer term, I felt like we needed to get a warranty on it, because the other one had just run out prior.
Hi Kimberly! Thank you for taking the time to share your experience with us! We appreciate your feedback regarding your initial sign-up process and the guidance you received from our representative. It's wonderful to know that the Endurance Advantage Prime plan fits your needs perfectly, extending reliable coverage up to 100,000 miles.
We understand the slight inconvenience that accompanied the transition between plans due to the waiting period reset, and we're glad our team could assist you efficiently in finding a suitable solution. We're always working towards improving our processes and making your journey with us as seamless as possible.
Thank you for your perseverance, and your insights regarding clarity and choosing the right plan are invaluable to us. Rest assured, we will strive to ensure continued satisfaction with our service and appreciate the confidence you have shown in Endurance. Should you require any more assistance or have questions in the future, please don’t hesitate to reach out to our dedicated support team.
We look forward to continue serving you!
Sincerely,The Endurance Team
Reviewed Aug. 8, 2025
I have good coverage from Endurance Auto Warranty. I had to pay a certain amount per month. I haven’t had any issues. Then my transmission went out. I thought it was going to be a warranty fix or recall fix. I called them and cancelled the plan because it wasn’t covered. It was out-of-pocket, and I paid for that. The only thing I was disappointed in was their price didn’t come down when there was a new $8,000 transmission in it with a 100,000-mile warranty on it. There was no discount, even though it was a high-ticket item. That’s my only gripe with them.
Hi Bill! Thank you for sharing your thoughts with us! We appreciate your positive feedback about our plan selection and signup process. We're sorry to hear about your experience with the transmission, and although a price adjustment wasn’t feasible in your situation, we appreciate your understanding. Remember, our customer support team is here for any queries you might have, no matter how trivial they may seem. We're happy that your initial experiences with customer service have been satisfactory, and we're here to ensure that does not change. Thank you for choosing Endurance, and feel free to reach out anytime.
- The Endurance Team
Reviewed Aug. 8, 2025
I called to cancel our warranty because my husband was recently diagnosed with dementia and is not allowed to drive, the vehicle will be sold. The customer service agent was snide and sarcastic and insisted I keep or transfer the warranty. I explained again that my husband, the owner of the vehicle, has been diagnosed with dementia and cannot drive and I am on unpaid FMLA to care for him and need to cut expenses. He continued to insist I keep or transfer the warranty. When I refused, he insisted he speak to my husband who I explained again had dementia. He insisted he could not cancel without speaking to my husband. I put the call on speaker and told my husband that the agent wanted to speak to him about cancelling the warranty. This agent actually said to my husband - “You want to cancel because you have dementia?”
My husband was upset as he does not understand what is happening to him. My husband confirmed the cancellation request and I took the phone back. The agent then again insisted I keep or transfer the warranty, speaking down to me the entire time. I stood firm and he said he would email the cancellation form and wanted me to disconnect. I insisted on waiting for the form and then received it. The form requires a notary - when I signed up for the warranty, I was told that cancellation for any reason was “easy”. The behavior of this agent was absolutely reprehensible and made a devastating time in our lives even worse. Endurance should be ashamed.
Thank you for reaching out to us, and we sincerely apologize for the distress and frustration you encountered during the cancellation process. We strive to provide compassionate and respectful interactions, and it appears that we fell short in this instance. We understand the difficulties you’re facing and want to make things right.
Regarding the need to speak with your husband, I regret the rigidity in dealing with your difficult situation. For the requirement of a notary—we have taken your feedback to heart as we continually reassess our cancellation processes to ensure they are as seamless as possible, in line with the ease we aim to provide.
Please contact our customer support team directly, and we will work urgently to make sure your cancellation request is fully respected going forward. Once again, we offer our apologies and gratitude for your feedback to prevent similar experiences in the future.
-The Endurance Team
Reviewed Aug. 8, 2025
Called for the best policy on 04/21/2025 that not only took care of break downs put preventive maintenance as well. Received my policy only to find policy did cover preventive maintenance. Called back on 05/05/2025 and asked for a refund. It took them a couple of weeks for them to email the cancelation form. Now I'm told I'm out of the 30 window. This company is full of Shit!
Bob, we're truly sorry to hear about your frustrating experience. We aim to provide transparent and straightforward services, and it seems like we missed the mark. Please know that ensuring your satisfaction is our priority, and we're here to help sort this out. Please contact our customer support team directly so we can assist in assessing this issue promptly. Thank you for your patience and for giving us a chance to resolve this.
-The Endurance Team
Reviewed Aug. 8, 2025
Endurance sold me a warranty policy in September 2024. I filed a claim June 26, 2025. My car needed an engine. They said they wanted my service records. I provided the service record two invoices was handwritten. The shop I use does not use the computer, they denied my claim and refused to fix my car. Stay away from Endurance, the liars and cheats
Hi Raymond. Thank you for sharing your experience with us, and I'm truly sorry to learn about your claim denial and frustration regarding the submission of your service records. It's important for us to ensure transparency and consistency in our service, and your situation does not reflect the standard we aspire to uphold. I'd like to have your experience investigated more thoroughly so we can work towards resolving the issue. Please reach out directly to feedback@endurancedirect.com, and our team will take immediate steps to address your considerations. Thank you again for your feedback, which greatly contributes to improving our services and relationships.
Sincerely,The Endurance Team
Reviewed Aug. 8, 2025
Paid off my $5000 policy & had 2 years remaining in coverage. Found out I only had $432 left in a policy I only spent $2800 in claims. Canceled the coverage & was denied any refund. Not even the $432.
Jonathon, we regret to hear about your recent experience and understand the frustration associated with the issue. With payments made on your policy and expecting coverage remaining, this should not have resulted in such an outcome. We sincerely apologize for any oversight regarding the refund processes. Please consider reaching out at feedback@endurancedirect.com as this would allow us to look into your account history and evaluate this situation more thoroughly. Your feedback is crucial to us, and we aim for clarity and satisfactory resolutions whenever challenges occur. Our hope is to provide the resolution this matter deserves.
Thank you,The Endurance Team
Reviewed Aug. 8, 2025
They said that Endurance is number, and a friend recommend them to me as well. I just signed up with them and have no complaints. The price was fair. It was great.
Hi Renee! We're thrilled you chose Endurance based on your friend's recommendation and are happy to hear you've had such a great experience with us. It's fantastic to learn that the sign-up process went smoothly and our customer service team lived up to their reputation. We're also glad that you found the value of our coverage appreciating. Please don't hesitate to reach out if you have any questions or need further assistance. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 8, 2025
The sign-up process was easy. The representative took care of it by asking me questions, and I answered them. Making payments for the coverage is easy, and I do it over the internet. Their website is easy to maneuver.
Hi Victor! We're thrilled to hear that your transition to our coverage was smooth and met your expectations! Our team takes pride in making the sign-up process as straightforward as possible, and it's great to know that you found it effortless. We're glad the online payment and website navigation met your needs as well. Thank you for choosing Endurance, and we hope you enjoy the peace of mind your plan offers both at home and on the road. If you ever have any questions or need assistance, please reach out to us.
- The Endurance Team
Reviewed Aug. 8, 2025
I just ran into a problem with the previous company that I had, they didn't hold up to their word. And I wanted to find someone who would honor their word and do what they say. And my brother referred me to Endurance. He said a lot of good things.
I’d tell others that they are a great company. I've had nothing but good reviews about them, and I haven't had any trouble yet.
Hi Winifred! Thank you for sharing your positive experience with Endurance. We're happy to hear that the sign-up process was smooth and met your expectations. It's reassuring to know we've lived up to the positive reputation that led you to choose us. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to ensure you have a continued successful experience.
- The Endurance Team
Reviewed Aug. 7, 2025
I just got Endurance, and I haven’t done anything with it. I did it all online, and it was pretty easy. I got the best that they would give me. It pretty much covered everything that I felt like that I needed to be covered on.
The number of months that’s on it is too few for what I’m paying for. My thoughts were, it ought to be more than that.
All my vehicles are paid for. I’m retired, and I’m on a fixed income. I do part-time work. And that’s what I’m doing now. I didn’t wanna have unexpected expenses come up on them.
I liked everything about Endurance. And I just felt like it was right for me. It takes a lot to make me do something, because I have been debating and researching it for months, and looking at it over and over ]again. And then found out and said, now is the time to do it.
Hi James! Thank you for choosing Endurance for your coverage needs, and for taking the time to share your experience. We're pleased to hear that you found the online sign-up process easy and accommodating, ensuring peace of mind should unexpected expenses arise.
At Endurance, we understand the importance of balancing coverage options against cost, and we continuously strive to offer plans that meet our customers' needs effectively. Should you have any specific questions about the duration and details of your coverage plan, please don't hesitate to reach out. We're here to help clarify anything.
Your trust is greatly valued, and if there is anything more we can do to enhance your service experience or address any concerns you may have, please let us know. We're committed to providing comprehensive coverage and excellent service.
Thank you,The Endurance Team
Reviewed Aug. 7, 2025
This place is a rip off. I canceled my policy a month later they charged me for a vehicle I no longer have. When I reached back out to endurance day told me that they could not refund me my monthly payment and I told him I would put a stop payment on it and it said go ahead we’ll run the recording for whoever the stop payment is for, and we’ll still get our money Victor Herrera is one of the customer service agents for them. He’s horrible… and acts like it’s a game to them they are just taking money out of accounts that have canceled the service. Then they have the audacity to speak to people that way and they’re supposed to be a company customer service agents.
Ani, thank you for bringing this matter to our attention, and we understand your concern regarding the billing of a prematurely canceled policy. We apologize for the distress this incorrect charge has caused you, and for any unsatisfactory experience with our service team.
Resolving issues that affect our clients is of utmost importance to us. We encourage you to contact us directly at feedback@endurancedirect.com to engage with one of our customer specialists. This allows us to thoroughly understand the specifics of your account and provide you with a resolution as quickly as possible.
Thank you for your patience,The Endurance Team
Reviewed Aug. 7, 2025
Although Endurance acknowledged that my $4600 transfer case damage was covered under the policy they refused to pay claiming my odometer was inaccurate even though they were provided a sworn affidavit by a dealership stating it was accurate. Stay away from Endurance!
Hi John. We apologize for the frustration you've encountered regarding your claim and the odometer reading dispute. It's troublesome to hear that required documentation was not considered as expected. Your experience clearly did not align with the standards we strive to uphold. We encourage you to reach out directly to us at feedback@endurancedirect.com, so we can take immediate steps towards investigating your account further and addressing your concern. Thank you for allowing us this opportunity to make amends—rest assured, we aim for a satisfactory resolution.
Thank you,The Endurance Team
Reviewed Aug. 7, 2025
I love Endurance, very loyal and easy to do business with. The manager was great in helping me and very knowledgeable. I will definitely recommend to family and friends, the prices and coverages are good and don't have to worry about break downs.
Hi Sean! Thank you for sharing your delightful experience! We're thrilled to know that our manager could provide helpful and knowledgeable assistance. It's great to hear you are pleased with our pricing and coverage. We're honored by your loyalty and excited to welcome your friends and family in the future. If you need any assistance, please feel free to reach out. Wishing you worry-free travels!
- The Endurance Team
Reviewed Aug. 7, 2025
I was trying to find a warranty for my car, so I talked to a guy from Endurance. He tried to find me a good price based on the mileage on my car. It also sounded good that they would fix many of the things on my car. The overall package I got was pretty good, and it’s cheaper than the one I already had.
Hi Lois! Thank you so much for sharing your experience with Endurance! We’re thrilled to hear that our competitive pricing and comprehensive coverage plan have met your expectations. It's great to know that our customer service team was able to assist you effectively during the sign-up process, providing helpful advice tailored to your needs. Your satisfaction and trust in our service truly matter to us. We're happy that you received your plan promptly and look forward to continuing to serve you with excellence. If you ever need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Aug. 7, 2025
Ms. Roneisha ** thank you for your outstanding customer service 😊. Ms. Roneisha answered the phone & told me her name & ask me how could she help me, he help me & at the end of the conversation 😀 Ms. Roneisha told me have a good day 😊. But I had to call back because I forgot to ask her how to she spell her name & Mr. ** answered the phone & gave me the correct spelling of her name. Great looking out Mr. **!!!! Very Happy Customer 😊 😃 😀 😄, Have A Great Day. Keep Up The Good Work. :)
Hi Robin! It's wonderful to hear about your outstanding experience with our team members! Their dedication to delivering exceptional service is heartening, and we're happy they made your day memorable. Thank you for your kind words and supportive encouragement. Have a fantastic day, and we're always here for any further assistance you may need!
- The Endurance Team
Reviewed Aug. 7, 2025
My car was getting older and I no longer had a warranty. Endurance people were good. The registration process was easy.
Hi Rachel! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the sales representative was attentive and made the process stress-free for you, as well as providing workable pricing options. We're happy you found our communication seamless and rated your experience so highly. We truly value your positive feedback and hope others find the same excellent support. If you have any further questions or require assistance in the future, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Aug. 7, 2025
My current manufacturer warranty expired. The sales representative from Endurance was good. Everything was very professionally presented.
Hi Kerchia! Thank you so much for taking the time to share your experience with us. We are thrilled to know that our team could provide you with professionalism and clarity during the entire sign-up process. It's wonderful to hear that you've found the experience straightforward and pleasant. Your recommendation means a lot to us! If you need any further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Aug. 7, 2025
My warranty ran out, so I thought it was time to get another warranty. It was easy signing up for Endurance. Their website is pretty good, and it’s easy to get around. The representative I spoke to was knowledgeable of their product. I went for a full coverage, but I haven’t had a claim yet.
Hi Robert! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our exceptional customer service, alongside our user-friendly services like our website and app, have met your expectations. It's great to know you found the value to be reasonable as well. We truly appreciate your recommendation and look forward to continuing to serve your auto protection needs. If you have any further questions or require assistance, please don't hesitate to reach out to us anytime.
- The Endurance Team
Reviewed Aug. 7, 2025
Signing up was okay, but I was gonna cancel my Endurance warranty. It’s nothing that Endurance did. My friend is a mechanic, and he said he’s willing to fix everything that goes wrong on my vehicle.
The representative charged $142 and then said the $29 was waived, but he went and charged my card for $29. It’s on my debit card and was not refunded. I went and signed up my other car, but he never charged the $29 for it.
Thank you for sharing your experience with us. We're glad to hear the sign-up process was straightforward, though we are sorry for the inconvenience you faced regarding unexpected charges. Rest assured, understanding and resolving billing discrepancies is a priority for us.
We're committed to enhancing your experience, please contact our Customer Service Team at feedback@endurancedirect.com or call to examine your account. We appreciate your patience and hope to promptly address your concerns.
Thank you,The Endurance Team
Reviewed Aug. 7, 2025
I've had CarShield for some time, and I actually looked at CarShield and I looked at Endurance. I went to the website, and then they asked for my email address. I gave them that and they contacted me. The rep and I talked for almost 45 minutes. The experience was good. I got the Superior plan. I would tell friends and family that Endurance is good. As a matter of fact, I still have one car with CarShield, and I'm really looking at changing.
Hi David! Thank you so much for sharing your experience with Endurance! We're thrilled to hear that Brooke provided exemplary service and assisted you in choosing the Superior coverage. It's wonderful that our pricing and value exceeded expectations. Additionally, we're pleased to know that our website's user experience was smooth and seamless for you. Your recommendation speaks volumes about the quality we strive to deliver. Should you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way. Welcome to the Endurance family!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
