Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,916,070 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 3, 2025
I thought getting Endurance was a decent thing to do. And the guy that I talked to on the phone was really good, so I just decided to go ahead with it. He walked me through everything, and then he sent me some emails, and I just accepted the terms. So, the signup process was seamless.
They also made it clear that there's a 30-day waiting period. So, it starts at 12/13, and then after 1,000 miles. I know that there was roadside or towing, and then rental car, and something with the deductible, where it'll help you pay that. I haven't had to do any claims yet, but I thought that the policy was fair.
Hi Brett! Thank you for taking the time to share your positive experience with our sign-up process. We’re thrilled to hear that the process went smoothly and our representative could provide you seamless guidance and communication. We're glad to know you’re also well-informed about the contract specifics and additional perks provided with your coverage. Your satisfaction at this stage makes us proud. If you ever have questions or need assistance moving forward, please feel free to reach out—we’re here to help. We're looking forward to serving you for many more miles.
- The Endurance Team
Reviewed Dec. 3, 2025
I was with CarShield, but many people said they didn’t come through when their cars broke down. I checked Endurance’s ratings and then talked to a rep. I liked what I heard so I decided to go with them instead.
Endurance said you can take it to whatever mechanics’ place you want as long as they're certified. My husband used to be with Southtown Motors for 20 years. The company he was with was not used to filing warranty claims so they ran into some trouble.
I called an Endurance rep. He explained what they were doing and needed to have done. They went back, did it, and Endurance paid without any problem.
Hi Jeannie! Thank you for sharing your amazing experience with Endurance! We're happy to hear our representative was able to assist you effectively in resolving the initial claim communication issue, and that you found our customer service to be both efficient and helpful. It's great to know you're satisfied with your coverage and find our pricing fair. We're glad our service met your expectations through our website. Please feel free to reach out if there's anything else you need.
Our team is always here, looking forward to helping you again in the future.
- The Endurance Team
Reviewed Dec. 3, 2025
Signup was very easy and painless. I had purchased a used vehicle and Endurance consistently showed up on Google searches as a good one.
Hi Jason! Thank you for sharing your experience with us! We're happy to hear that signing up with Endurance was smooth and efficient for you. Your satisfaction is very important to us, and we're glad to have you as a customer. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
- The Endurance Team
Reviewed Dec. 3, 2025
I’m satisfied with my experience with Endurance so far. I got the full coverage for my Equinox 2012. The representative that I spoke to was a kind gentleman, and he helped me out. He also tried to assist me in getting the best price.
Hi Tera! Thank you for sharing your experience with us! We're thrilled to hear that our representative was able to assist you in finding the most suitable full-coverage plan for your 2012 Equinox. It’s great to know that the smooth sign-up process and our customer service satisfaction met your expectations. We understand how important it is for your journeys to be worry-free, and receiving recommendations from friends and choosing Endurance affirms our commitment to providing excellent service. Should you have any questions, please do not hesitate to reach out. Our team is here to help!
- The Endurance Team
Reviewed Dec. 3, 2025
I'm a new customer of Endurance. The car was my mother's. She passed away and I got the car. It’s getting ready to be seven years old, that's when things start breaking down. I live on a fixed income and can't afford to pay for a new engine or alternator.
I received a notice in the mail and called. The man that signed m up was real helpful, an absolute sweetheart. He explained it to me and took the time. He did not rush me off the phone. He answered all my questions. It was real easy, real pleasant. My policy don't take effect until December 5th. I haven't had to use it yet, thank God, but the insurance was a good insurance.
Hi Patricia! Thank you for sharing your experience with us! We're happy to hear that you found the sign-up process with Endurance straightforward and the assistance from our agent helpful and thorough. Your kind words about our customer service really mean a lot to us. We're committed to providing value and support, especially when thinking ahead about the unexpected car expenses. It's great to know you feel assured with your decision. Should you have any questions or need assistance once your plan becomes active, please don’t hesitate to reach out to us. We look forward to supporting you in the future.
- The Endurance Team
Reviewed Dec. 3, 2025
I just purchased another vehicle, and due to the mileage, there was no longer a warranty from the dealership. So, I added an additional warranty. Endurance kept popping up on Facebook and I've been seeing commercials and thought to give them a chance. The signup was great. No complaints there. I’m a very satisfied customer and I would definitely recommend Endurance.
Hi Carla! Thank you for sharing your experience and for recommending Endurance to your friends and family. We're happy to hear that the sign-up process was straightforward and that you're very satisfied with the services we provide. We’re committed to keeping your experience just as reliable in the future. If you ever have more feedback or questions, please don't hesitate to reach out!
- The Endurance Team
Reviewed Dec. 3, 2025
I had another auto protection company, but I moved from a different part of the state, and Endurance looked more inviting. I'm retired and their cost is within line so I thought I'd give them a chance. The signup experience was very positive. The person was knowledgeable. My father was a truck driver, so I know vehicles. I asked questions he was surprised I would even know to ask, and he had the right answers. That's another reason I went with Endurance. I have requested a hard copy of my warranty, it's been three weeks now and I haven't received anything. That's the only thing lacking right now.
Hi Camielle! Thank you for sharing your experience with us. We're glad to know you are satisfied with the knowledgeable assistance you received, particularly given your insightful automotive background. Providing the right information and support is a priority for us. We're sorry to hear that you have not yet received the hard copy of your contract. Please reach out to us directly via feedback@endurancedirect.com at your earliest opportunity so we can resend your document. We value your preference for having written material, and look forward to ensuring you receive it soon.
- The Endurance Team
Reviewed Dec. 3, 2025
If you can afford Endurance warranty, get it. I've got a newer truck, but it ran out of warranty and I've already had one issue on that truck. It cost me over a thousand dollars. I googled the top 10 extended warranty companies and Endurance was rated number 1. I did a query, and two minutes later, a guy called me and walked me through signup. It took 15 minutes. I got the roadside assistance and they told me it'd be 30 days before it went in effect. But according to Georgia law, it's in effect now.
Hi Mike! Thank you for sharing your experience with us. We're happy to hear that our sign-up process was efficient and our representative was able to explain everything thoroughly, including the specific details regarding plan activation in Georgia. These insights are valuable for prospective customers. We're glad to know that having Endurance coverage in place has offered you peace of mind, especially after facing a costly repair previously.
If you have any questions or would like more information about additional benefits available through your coverage, such as roadside assistance, please feel free to contact us. We appreciate your recommendation to others and are here to support you whenever needed.
- The Endurance Team
Reviewed Dec. 3, 2025
I've been with Endurance for a month. I heard about them on the internet. I liked everything about Endurance. The signup experience was amazing. Everything you said was awesome.
Hi Isabel! Thank you for sharing your experience with us! We're happy to hear that you had a positive sign-up experience and enjoyed our customer service. It's fantastic to know you feel confident in recommending us to your friends. Your satisfaction is our goal, and we’re here if you need any further assistance or have questions in the future.
- The Endurance Team
Reviewed Dec. 3, 2025
The last car I had didn't have a warranty on it and broke down. Actually, when I bought my car, it had Endurance on it already and I let it expire. The signup was good, and the process was easy. The person who helped me was really good and explained everything to me. I felt comfortable. He did a great job.
Hi William! Thank you so much for your kind words and for sharing your positive experience with our team. We're happy to hear that our representative provided you with clear explanations and made you feel comfortable. Should you have any questions or need assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Dec. 3, 2025
I kept seeing Endurance Warranty on TV and I heard people talking about how good you guys were so I applied. The rep was informative, knowledgeable and really helped me process and made the signup speedy. Overall, it was a great experience.
Hi Crystal! Thank you for taking the time to share your experience with us! We are thrilled to hear that you found the sign-up process to be smooth and efficient, and that our representative provided helpful and informative support. It's great to know that our pricing has met your expectations. Should you have any additional questions in the future, please feel free to reach out. We're here to assist you anytime!
- The Endurance Team
Reviewed Dec. 3, 2025
I had a negative experience before when I didn’t have insurance, where the engine went out on our previous vehicle, and it was a $6,000+ repair. And so, after that experience, I just went online and asked Google for the top five insurance companies for vehicles. Endurance was listed as the top. And I called the number that was provided and spoke to a representative who was awesome. We just kind of connected on different levels.
The signup was a wonderful experience. I like the ease of applying for it. The gal that I spoke with was just knowledgeable about the product. I felt confident that she wasn't leading me on and that she enjoyed working with Endurance. And she herself was proud of the fact that she was there. So, she kind of sold me on herself first. She made me believe in her, which she believes in the product.
It's also very easy to make a payment. It's an automatic withdrawal, so I don't think about it. I just gotta have the money in the bank. I haven't had a chance to use it yet, but one thing I noticed was I can't go back and find a card. So, if I were to need the car insurance, I don't have proof that I have Endurance. If they would just send maybe a card through the mail, that would have been great.
Hi Judi! Thank you for sharing your experience with us! We’re thrilled to hear that your interaction with Desi made the sign-up process both enjoyable and straightforward. It's great to see that her knowledgeable and enthusiastic support maximized your confidence in selecting Endurance as your safety net for unforeseen repairs. We can send you a paper card via mail if you reach out to us directly through feedback@endurancedirect.com and ask!
Our team is here to assist should you need help locating your coverage details. Rest assured, we're committed to being your reliable coverage partner. Please don’t hesitate to reach out with questions or any additional support. Welcome to the Endurance family!
- The Endurance Team
Reviewed Dec. 3, 2025
I had a pretty easy sign up experience with Endurance. Mine just expired so I needed a new auto warranty.
Hi Karlie! Thank you for sharing your kind words and 5-star review! We're glad to hear that the easy sign-up process met your expectations and made for such a positive experience. Our goal is to provide hassle-free service and stand as a reliable choice. We appreciate your recommendation and are here to assist whenever you need us. Welcome to the Endurance family!
- The Endurance Team
Reviewed Dec. 3, 2025
Four years ago, I looked into Endurance, and they were highly rated. My truck's almost nine years old, and I've only got about 45,000 miles on it. So, that's why I went with them. The customer service was pleasant and straightforward. It was good.
I used the warranty three months ago when I had a switch fail on my four-wheel drive. There was no hassle. I went to the dealership, and they diagnosed the problem. I told them I had Endurance, and they had it on file. My mechanic shop handled it all and submitted the claim. I assume it was paid.
Hi Thomas! Thank you for taking the time to share your experience with Endurance. We're thrilled to hear how satisfied you are with our service and that obtaining and using your coverage was hassle-free for you. It's great to know the switch failure was handled smoothly by your mechanic and our team. We aim to provide high-quality service that lives up to our ratings, so it’s gratifying to know that was your experience. We appreciate you choosing Endurance and look forward to continuing to serve you.
- The Endurance Team
Reviewed Dec. 3, 2025
Endurance will take your money and will not cover your vehicle when it is covered. The mechanic shop and me showed them on coverage. It is covered and they told the mechanic shop. They reworded it the wrong way. They will not cover on the secure. Plus they got so many people in court with them now. Do not trust them. They will fraud you out of your money and would not honor their contract.
Reviewed Dec. 3, 2025
Absolutely horrible, verbally they tell you everything is covered but when you file a claim they tell you well that’s not covered under your gold policy! When I asked for a copy of the policy they said that if I wanted to cancel my policy they will connect me! What the heck? All I asked for is a copy of the policy! Stay away from Endurance!!!
Hi Timothy. We deeply value your feedback and apologize for any confusion or frustration regarding your coverage and the response you received. Providing clarity on how policies work is a fundamental part of what we do, and it appears we did not achieve this in your situation. We want to ensure you have the correct information about your coverage details and help resolve any lingering issues you have experienced. Please reach out to us directly at feedback@endurancedirect.com so we can investigate further and discuss ways to rectify this matter. Your satisfaction and trust are very important to us, and we’re committed to finding a solution. Thank you for bringing this to our attention.
-The Endurance Team
Reviewed Dec. 3, 2025
We have a 2018 Kia Stinger and that's not cheap to keep up. We wanted to make sure it was covered with the best warranty. We finished paying off the car and the insurance ran out. We thought Endurance was the best one we heard of so we chose to pick up Endurance as an extended warranty.
The rep answered the questions we needed to know because certain warranty and certain parts of the car has different components. The guy on the phone clarified that information for us. We got the insurance and we're happy with it. We would recommend them because we haven't had any issues.
Hi Jeneva! Thank you for sharing your experience with Endurance! We're thrilled to hear that our team provided you with clear explanations and responsive service, ensuring that your coverage needs for your 2018 Kia Stinger are thoroughly understood. We aim to keep our processes transparent and straightforward, and we're committed to delivering excellent service whenever you reach out. We appreciate your recommendation and are here for you whenever needed.
- The Endurance Team
Reviewed Dec. 3, 2025
Endurance was the best option for me. I decided to keep my car another three years, and Endurance appealed most to me. The person I dealt with was polite, wasn't pushy, knew the product and explained it to me. I haven't had a claim, and the proof is when you need it, so I’ll find out. But I trust that they're a real good company.
Hi Charles! We're happy to hear about your positive sign-up experience with Endurance and that our representative made the process smooth with their expertise. Your trust in us to protect your vehicle, based on your careful consideration, is greatly appreciated. We are committed to being a solid choice for your auto protection needs and are thrilled to welcome you as a valued customer. Thank you for recommending us! If you ever need assistance or have questions, please feel free to reach out.
- The Endurance Team
Reviewed Dec. 3, 2025
Insurance is a necessity. So I acquired an auto warranty when I bought my car, and signing up with Endurance seemed to be quite easy. They're sociable and helpful.
Hi Gary! Thank you for sharing your experience with signing up for Endurance! We're happy to hear that the enrollment process was straightforward and that you found our team sociable and helpful. Our aim is to deliver favorable client service, and it's gratifying to know we met that expectation with you. Our team is dedicated to making the process as seamless as possible. If there's anything more we can do for you, please feel free to reach out. We look forward to continuing to serve you with the care and support you expect and deserve.
- The Endurance Team
Reviewed Dec. 3, 2025
Endurance were the first guys I called. I checked with CarShield online and they wanted almost $300. You gave me a really good price of $181 a month with a $100 deductible.
The lady I spoke with made it very easy. She was very helpful and explained everything. I was not gonna get it at first, until she started talking about how good it was. My truck had 181,000 miles on it at the time. I like that truck. If anything happens to it, I wanna keep it. It was good.
Hi Oliver! Thank you for your kind feedback regarding your experience with Endurance! We're happy that our plans and pricing, particularly compared to competitors, fit your needs, and that our representative could assist you in understanding the benefits available. Your peace of mind knowing that your truck—which clearly holds significant value to you—is protected is important to us. Should you have any further questions or need assistance, please feel free to contact us anytime!
- The Endurance Team
Reviewed Dec. 3, 2025
Signing up with Endurance was a pretty good experience. I've had that warranty for about five years. They had a good price and they did a program with my credit union. I had to renew it.
Hi Michael! We’re thrilled to hear that you’ve had a positive and satisfactory experience with your Endurance protection plan! It's great to know that our pricing, coverage, and the sign-up and renewal processes met your expectations. Thank you for placing your trust in us over the years. We're honored to provide you with continued protection.
Should you need any further assistance, we're always here to help!
- The Endurance Team
Reviewed Dec. 3, 2025
Endurance seemed to cover my insurance, my roadside coverage, and everything I needed. I lost AAA and I wanted to find something to replace it. I called Endurance and I liked it. Their rep was very nice and I had a very positive experience.
Hi Louis! We're thrilled to hear that you've had a positive experience with our team at Endurance. It’s fantastic to know that our protection plans met your requirements and that our customer service representative provided supportive assistance. Should you need anything else or have questions in the future, please don't hesitate to reach out. We’re here to support your needs anytime!
- The Endurance Team
Reviewed Dec. 3, 2025
My husband died last month, so I just want to keep my car for as long as I can. I called CarShield, but someone told me that they sometimes use used parts. I don't want to use used parts if ever my car breaks down. Then I saw Endurance's TV commercials and they were wonderful.
The signup was great. Alex Richie, the guy who helped me, was wonderful. He gave me time since I'm elderly. My son-in-law told me to talk about it with him first. I talked it over with him and he said they also have Endurance. So, I thought it was okay. I felt safer to go with them.
Hi Virginia! Thank you for sharing your experience with us! We're happy to hear that our team was able to make such a positive impact on your decision-making process. It's reassuring to know that the signup process with Endurance was seamless and straightforward for you. Our goal is to provide courteous and knowledgeable support, ensuring our customers feel confident and well-informed. We truly appreciate your kind words and recognition of our efforts, and we’re grateful to have your trust. Should you have any questions or require further assistance in the future, please don't hesitate to reach out. Welcome to Endurance!
- The Endurance Team
Reviewed Dec. 3, 2025
I chose Endurance because of the coverage. The cost is still a little bit higher than what I could have paid if I'd have gone through the dealership and bought what they were offering, but I wouldn't have had the coverage that I have with Endurance. It’s been almost a year since I signed up for the policy, and the representative I talked to was as sweet as she could be. She was awesome. Because sometimes I'm difficult to deal with. And so, I had a lot of questions for her, and she answered all my questions. She was good at what she does.
I haven’t had to use the policy until recently, and so far, so good. Endurance has not been a problem at all. They have been a breeze. There are just some things that I think on the service side that the dealership could have done or could still do better, because I'm still waiting on a part that's on backorder. But as far as what Endurance did, they were perfect. They do what they say, and they say what they do.
Hi Kristal! Thank you for sharing your enthusiastic feedback! We're thrilled to hear that our coverage and customer service exceeded your expectations. It's our goal to provide high-quality service and we're glad that our team's assistance made a positive impact during your sign-up process and following experiences. Your recommendation is very much appreciated, and we look forward to continuing to meet your needs in the future.
- The Endurance Team
Reviewed Dec. 3, 2025
My vehicle's getting older so I decided to look into acquiring an auto warranty. The signup process was easy and fine.
Thank you for your feedback! We're happy to hear that your sign-up experience with Endurance was straightforward and hassle-free. Providing a seamless process is always our aim, and we're glad you found it satisfactory. If you need any more assistance, please feel free to reach out to us.
- The Endurance Team
Reviewed Dec. 3, 2025
I did some research and Endurance is the best one for me. The sign-up wasn't difficult. They’re reliable and easy to communicate with. I recommend Endurance.
Hi Warren! Thank you for sharing your positive feedback! We're glad to hear that the sign-up process was straightforward and that you've found our service to be reliable. It's fantastic to know communication with our team has been smooth, and we greatly appreciate your willingness to recommend Endurance to your friends and family. If there are any additional questions you might have or if you need further assistance, please feel free to reach out at any time. We're here to ensure your ongoing satisfaction with your coverage.
- The Endurance Team
Reviewed Dec. 3, 2025
I’ve always bought a manufacturer’s warranty. For most cars I buy, I never use the warranty if I buy it. That’s how the company makes money and I understand that. But I also like having peace of mind knowing that I can drive my vehicle for an extra 50,000 miles and not have to worry about a breakdown costing me a lot of money.
I did a little bit on the cost factor when I chose my warranty. I’m not so much about if you’re $20 cheaper than the other guy. I prefer a good and solid company to work with. Endurance seemed like they were. Signing up with them was fairly easy. I started it online. I got a phone call and the rep finished it up. It went great.
Hi Kenneth! Thank you so much for sharing your positive experience with Endurance! We're thrilled to hear that our reputation, pricing, and customer service helped make your decision easy, and that you enjoyed a smooth sign-up process. Providing peace of mind and excellent service is our goal, and we’re glad to have met your needs perfectly. If you ever have any questions, we’re here to help.
- The Endurance Team
Reviewed Dec. 3, 2025
I wanted to get extended coverage because of the price of the vehicles. If something happens, I can't really afford to pay $4,000 on something. I need some kind of backup.
The signup process with them was easy. The guy was friendly on the phone, and he knew what he was talking about. He explained everything well and made it easy for me to understand what I’m getting into. He also told me how much they cover. He said I can have roadside assistance. I have AAA, too, but he shared about his experience one time, and he had AAA, too. But where he was, it’s gonna take them a lot longer to get it. But the roadside service through Endurance came quicker to the scene.
I haven’t used it yet. I haven’t been with them long. He said I need to put 1,000 miles on the car from when I signed up, and a month of waiting period. And he said I would be in the program for four years. But it’s a security blanket, and I think it's gonna be a great company.
Hi Daniel! We're happy to hear about your positive sign-up experience with us. It's great to know that you found the process straightforward and beneficial, with perks like roadside assistance catching your attention. We appreciate your kind words about our representative and how clearly the options were explained. We understand the importance of feeling reassured with reliable coverage, and we're glad the four-year term suits your needs.
Your feedback is highly valued as it helps us continually enhance our services. If any questions arise or you need further assistance, please feel free to reach out to us. Thank you again for choosing Endurance; we look forward to serving you for the duration of your contract and beyond!
- The Endurance Team
Reviewed Dec. 3, 2025
My rep was great. He was friendly, knowledgeable, and helpful. I went with a full coverage of everything for the '23 Chevy Tahoe that I just got. My experience was great and I will be able to use Endurance in 100 days.
Hi Eula! Thank you for sharing your experience! We're happy to hear that our representative made your sign-up process smooth and enjoyable. Providing knowledgeable and friendly service is important to us, and it’s great to see that reflected in your feedback. If you have any questions or need assistance regarding your coverage, please feel free to reach out to us. We look forward to serving you and your new Tahoe!
- The Endurance Team
Reviewed Dec. 3, 2025
I was looking for an auto warranty just for extra coverage, and mine runs out next August. I chose Endurance because it seems like they're top in the industry. The signup experience was great. It was perfect. I turned them down the first time. I talked to a good young lady at first. I told her I was just gonna talk to my wife about it. A guy called me back the very next day and closed the deal.
Hi Jeremy! Thank you for sharing your experience with us! We're thrilled to hear that you found the signup process seamless and that your interaction with our representatives exceeded your expectations. It's great to know our team could provide you with the reassurance you needed during your decision-making process. We’re happy to have you as a satisfied customer and appreciate your recommendation to your friends.
If you need any further assistance, we're here to help, so please don't hesitate to reach out.
- The Endurance Team
Reviewed Dec. 3, 2025
It was easy signing up with Endurance. The lady was helpful and nice.
Hi, George! We're thrilled to hear you had such a smooth sign-up experience with our representative at Endurance. It's fantastic to know that our team left such a positive impression by being both pleasant and competent. Thank you for choosing us for your vehicle protection needs, and welcome to the Endurance family. We're here anytime you need assistance.
- The Endurance Team
Reviewed Dec. 3, 2025
I've been with Endurance for five years. The sales rep was very courteous and professional. When I have a claim, the auto repair people calls Endurance and they submit it. It usually doesn't take a long time. Most of the time, it's done relatively fast.
Hi Rickey! Thank you for the kind feedback! We're thrilled to hear that you've consistently had positive experiences with our service, from sign-up to handling claims. Ensuring a smooth and trouble-free process is our goal, and it's rewarding to know we've met your expectations. We very much appreciate your recommendation and look forward to providing you with excellent service in the years to come.
- The Endurance Team
Reviewed Dec. 3, 2025
I was told by a friend to use Endurance. Initially, I reached out to them online and they called me back. The signup was pretty easy. My vehicle is a 2020 Acadia. With the special they were running, I got the premium package, bumper-to-bumper. The rep was very thorough and detailed about what you got and what you didn't get.
Hi Lacie! We're thrilled to hear that your experience with Endurance has been so positive! It's fantastic to know that our representative provided clear information and that you found the sign-up process straightforward. Your satisfaction and recommendations mean the world to us. If you ever have any questions or need assistance, please feel free to reach out. Thank you for choosing Endurance for your 2020 Acadia.
- The Endurance Team
Reviewed Dec. 3, 2025
I don't buy new cars and I keep them forever. When I bought a new one, I got Endurance again. The sign-up process was easy. I talked to a representative and he was really good with me.
The gentleman convinced me to get the top plan. He said my vehicle was newer so I’m gonna get savings with that plan. So, he was really informative.
It covers everything and there's a whole list. I can take to any of my garages that I want, as long as they're certified. I give them my policy number, and they'll take care of it. I haven't read into my policy a lot. They said they're gonna mail me a document, but I haven't received that yet.
Endurance is easy to work with and loyal. They’re understanding and are there for you and your vehicle.
Hi Stephen! Thank you for sharing such a thoughtful review! We're thrilled to hear that your experiences with our coverage and customer service team have been positive. Ensuring that our sign-up process is smooth and rewarding our loyal customers are practices we continually aim for. We strive to provide straightforward, comprehensive coverage, and we're glad you feel well-served by it. As for the document detailing further information, please contact us via feedback@endurancedirect.com and we can ensure it is on the way to you. Our team would be happy to assist with any questions or address concerns; please don't hesitate to reach out. Your recommendation means a lot to us, and we're excited to continue serving your roadside needs.
- The Endurance Team
Reviewed Dec. 3, 2025
I'm 84 years old and I plan on keeping my car for a while. It's only about three years old and I only drive about 12 miles a week. It's all I drive, and it'll be the last car I ever own, so I might as well have coverage. The rep told me what was going to happen and what I'm gonna get, and I gave them the okay.
Hi Jesse! Thank you for choosing Endurance for your vehicle protection and sharing your sign-up experience with us. We're happy to know that our team provided a straightforward and informative enrollment process. It's understandable that you haven't yet had a chance to file a claim, especially with limited mileage on a relatively new vehicle. Remember, we're here to support you fully whenever your needs may change, and should any questions arise, please don't hesitate to reach out. We're committed to ensuring peace of mind on the road!
- The Endurance Team
Reviewed Dec. 3, 2025
Endurance was recommended by the Mercedes-Benz dealer. I asked my serviceperson who's the best aftermarket car warranty company that they have the best luck with in terms of getting payments out of them and ease of working with and he suggested Endurance. So I went with Endurance for my wife's car. And then, when my truck warranty expired, I got one for it as well.
Endurance is little pricier than I had hoped but it's not out of the ballpark. I was impressed with my conversation with their rep. The guy had all the answers that satisfied what I needed. I'm one of those old guys so I prefer to talk to people on the phone and deal with things in that manner. I had a claim on my truck a couple of weeks ago and it was painless.
Hi Philip! Thank you for sharing your experience and for choosing Endurance to protect your vehicles. We are thrilled to hear that our team was helpful, making your selection process smooth, and that filing a claim with us was convenient. It's our priority to ensure peace of mind, and we're glad you feel that with our coverage despite the costs. We appreciate your recommendation and are here to support you whenever you need us.
- The Endurance Team
Reviewed Dec. 3, 2025
Endurance had the best deal and it sounded reasonable. The representative was very polite, helpful and kind. While I already signed up with them and everything’s been fine, I got two letters saying they’re trying to reach me.
Hi Janice! Thank you for sharing your positive experience with us! We're pleased to hear that you found the sign-up process smooth and the offers beneficial. We apologize for any confusion regarding the letters you've received, and wish to assure you that all communication channels are open. It's great to know our customer service representative left a lasting impression. Please don't hesitate to reach out if you need further assistance, have any questions, or the letters issue persists.
- The Endurance Team
Reviewed Dec. 3, 2025
I spoke with two representatives at different times and they were very informative and helpful with providing the information that I needed. I was just looking for a reasonable warranty quote. I got a very competitive rate with Endurance. I would refer them to friends and let them know that they have great policies.
Hi Jasmine! Thank you so much for your positive review! We're thrilled to hear that you found our customer service both helpful and informative. We appreciate you highlighting the straightforward sign-up process and our competitive pricing. We're confident our coverage will meet your needs, and it's great to know you’d recommend Endurance to others. Should you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to ensure you continue to have a satisfactory experience.
- The Endurance Team
Reviewed Dec. 2, 2025
I’m writing this review based on my experience with Endurance for the past 3 years with this warranty company. Very poor service and a lot of not doing what they promised when they sold me contract. I was told I would be taken care of , and my deductible would be $100 for any service that was in my contract that they covered. I paid all my payments to this company on time and never late. I paid my contract off in full and after paying off my contract I had master cylinder go out in my Honda CRV and they took 3 weeks to decide to send diagnostics out to look at it ,and then another week to tell me that they would not used Honda certified parts but would only pay for used parts on my car. This is the master brake cylinder and that is unsafe. I was treated horribly by this company. I could not believe this was happening.
When my brake cylinder went out in my car I thought oh I’m covered I have Endurance. Wrong!!! What a nightmare. No support from this company at all. Every time I would call they would direct me to customer care auto and I would be told the same thing. Also they do not help you with a rental as they claim while your car is in repair. Thank goodness the Stonecrest Honda service team does. Endurance is not helpful at all and you don’t have peace of mind with them as they claim in all of their advertisements.. This was truly a nightmare and I had a warranty that was completely paid in full and they were so non supportive and not taking responsibility for helping me as they advertise. I called a manager and he did not help me either. Very poor customer service. I’m only giving them one star so I could write this review. I don’t usually write reviews but felt I had to help the next customer endurance tries to lie to by writing this review.
Also want to share the end of my story with endurance my car was totaled in a accident 2 1/2 months later and I contacted endurance to cancel and followed the protocol to cancel remainder of contract with at least 40,000 miles left or 42months. I waited 9 weeks after calling 3 times and each time told nothing was ready for my refund yet. After 9 1/2 weeks I was told I would be getting back $ 115.00 was my refund. They stated prorated rate and claims. The just of my story is please consider carefully before choosing Endurance as your warranty company. They have very poor customer service and they will pay only for used parts for any covered service they have to pay and be keeping all of your money, so carefully consider before giving it to them.
Hi Leigh Ann. Thank you for sharing your detailed experience with us. We're sincerely sorry to learn about the difficulties you've faced with and the apparent misunderstanding surrounding your vehicle's repair coverage. Please know that your experience does not resonate with the high standards we strive to maintain.
We understand your concerns regarding the master cylinder replacement process, the delays incurred, and the preference for used parts. It’s upsetting to hear that our service was not supportive as promised, particularly during such crucial repairs. We also apologize for the inconvenience with the cancellation process and your prolonged wait for a refund.
Resolving these challenges matters greatly to us and illustrates areas requiring immediate attention. To address your situation directly, we encourage you to reach out through feedback@endurancedirect.com featuring your contract details, as it will enable a more thorough review. Let us assure you, fulfillment and satisfaction are highest priorities for all customers, and insights such as yours contribute significantly to ongoing improvements in service stability. We hope to regain your trust and work towards a solution.
-The Endurance Team
Reviewed Dec. 2, 2025
In terms of the lady I spoke with, she gets 5 stars. I was prepared to terminate my contract, but she did convince me to reconsider. I feel as if I was a little deceived in what was covered, but I was assuming that I would be covered should the engine or transmission falter.
Hi David! Thank you for sharing your experience and for acknowledging the helpful interaction you had with our representative. We understand that feeling deceived about what is covered can be unsettling. Models and individual circumstances can occasionally differ quite a bit from initial assumptions about coverage, and we aim to be as clear as possible at the start of any coverage advisements. It's important to us that you’re completely comfortable and informed regarding your coverage. We encourage you to reach out to our customer service team at your convenience, and they’ll be happy to assist in clarifying any coverage details specific to concerns. Your satisfaction with our services is very important to us, and we appreciate the opportunity to resolve your concerns. Thank you once again for reaching out.
-The Endurance Team
Reviewed Dec. 2, 2025
Dealing with the agent over the phone today, left me feeling much better about this extended warranty coverage on my vehicle. Agent was prompt, knowledgeable and courteous. I would definitely recommend this to friends who have older vehicles or want extended coverage on newer vehicles.
Hi Kyle! Thank you for your kind review! We’re thrilled to hear that our agent provided you with exceptional service and assurance about your vehicle protection plan. It's great to know you felt confident and satisfied with your experience. We appreciate your recommendation to your friends who might be interested in protecting their vehicles. If there's anything more we can do for you in the future, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Dec. 2, 2025
WARNING: STOP — IT’S NOT WORTH IT. They are crooks and scammers. They will deny all your claims. That “30-day waiting period” is BS. If you take your car to a mechanic, they’ll deny it without even checking, calling everything a “pre-existing issue.” Save your money. Fix your car yourself. You have been warned.
Hi Joe. Thank you for taking the time to share your experience. It's concerning to hear about the dissatisfaction you've experienced with the handling of your claims and the frustration surrounding the covered parts and services. We strive for transparency and fairness in our processes, and a situation like this is far from what we want our policyholders to encounter. Please contact us directly at feedback@endurancedirect.com so that we can address your specific concerns in more detail and work towards a possible resolution. We appreciate your openness as it greatly assists us in improving the service and assistance provided to all our customers. Thank you for your patience and for helping us strive towards delivering a better experience.
-The Endurance Team
Reviewed Dec. 2, 2025
I called and spoke with customer service on today regarding issues that I needed help with regarding my car and Tabitha ** was so very helpful. She was pleasant, informative and just an all around joy to speak with regarding the issues I was having. I am very grateful for her.
Hi Tracilla! Thank you for taking the time to share your experience with us! We're glad to hear that Tabitha was able to assist you and provide the helpful, pleasant service we strive for. Your compliments are greatly appreciated, and we're happy knowing we made a positive impact on your day. If you have any future questions or concerns, please feel free to reach out.
- The Endurance Team
Reviewed Dec. 1, 2025
I called to get some insight into my first claim. Rodney walked me thru step by step and what was a little confusing became clear in no time. I feel far more comfortable than I was trying to use Car Shield who denied every/any claim I made in a year.
Hi Alexander! Thank you for sharing your experience with us. We're thrilled to hear that Rodney was able to guide you through your first claim and make everything clear for you. We aim to provide services that leave our customers feeling comfortable and informed. If you ever have more questions or need assistance, please don't hesitate to reach out. We're here for you!
- The Endurance Team
Reviewed Dec. 1, 2025
I called to get info about my policy. I was connected with billing. Ms. ** was one of the best reps that I've got the pleasure of speaking with. She answered all my questions and was patient. Much appreciated customer service.
Hi Ruth! Thank you so much for sharing your experience with us! We’re thrilled to hear you had the pleasure of speaking with one of our top reps, and that your questions were answered with patience and professionalism. Great customer service is a priority for us and it's fantastic to know that we're hitting the mark. If you need further assistance, please feel free to reach out at any time.
- The Endurance Team
Reviewed Dec. 1, 2025
Despite multiple requests to be removed from their mailing list, this company continues to spam my inbox. Their persistent and disregardful behavior shows a serious lack of respect for customer communication preferences and privacy. Avoid them if you value a clean inbox.
Hi Terron! We apologize for any inconvenience you've experienced regarding our mailing practices. We value your preferences and privacy and would like to resolve this issue promptly. We assure you we are taking your feedback seriously and aim to improve our communication processes. If you could reach out to us via feedback@endurancedirect.com we will ensure that your request to be removed from our mailing list is fulfilled immediately. Your feedback is greatly appreciated as it helps us prevent such occurrences in the future. Thank you for bringing this matter to our attention.
-The Endurance Team
Reviewed Dec. 1, 2025
I love Endurance. They're nice. They do anything they can help and they are just an awesome company. I would recommend anybody to go with them. I'm proud to have my my warranty through endurance. It's been a great experience.
Thank you for taking the time to share your experience! We are happy to hear you feel strongly about recommending us and have had a great experience with your coverage through Endurance. It's great to know our team has been able to assist you effectively. We’re grateful for your trust and pride in choosing us for your vehicle protection needs. Should you require any further assistance or have any questions, please know that we’re always here to help.
- The Endurance Team
Reviewed Dec. 1, 2025
Endurance is AWFUL!!! I cancelled with American Express and they are sending me notices 7 or 8 months later. They resell and the reseller does not cover anything!! Calling Endurance they are very rude and also not very responsive. Not sure how they get any kind of good rating. How do you Vet these companies?? I am also very upset that while I am writing this multiple companies are calling me!!!!
Reviewed Dec. 1, 2025
I was very satisfied with the young woman, Nina **, who was very professional and friendly. Explained the process very clearly to me. I would go back to Endurance if I needed their service again. Thank you Nina, and Endurance.
Hi Jim! Thank you so much for sharing your experience! We're so glad that Nina provided you with professional and friendly service and clearly explained the process to you. Your kind words are greatly appreciated, and we’re thrilled to have you as part of the Endurance family. If you find you need our services again, we’ll be here to assist. Safe travels until then!
- The Endurance Team
Reviewed Nov. 29, 2025
I purchased a 2025 Volkswagen Tiguan for my wife, and within two weeks the vehicle completely shut down on the highway while she was driving. The entire instrument cluster went black and the engine shut off without warning. Thankfully she was able to coast safely to an exit, but she is now afraid to drive the vehicle. When the car finally restarted, she drove it directly to the dealership. It has now been there for 36 days, and we still have no clear diagnosis or estimated timeline for repair. I am paying for a vehicle I cannot use, and I’m the one who has to continuously call for updates—there has been no proactive communication from the dealership or Volkswagen.
I have asked Volkswagen to buy the vehicle back and place us in another one, but at this point I am seriously questioning whether I can trust the brand at all. This has been an extremely frustrating and disappointing experience, especially for a brand-new vehicle that should be safe and reliable. I hope Volkswagen will take responsibility and work with us toward a proper solution.
Hi Adam. Thank you for taking the time to bring this matter to our attention. We sincerely apologize for the distress and inconvenience your wife experienced with the Tiguan and the extended duration your vehicle has remained at the dealership without a resolution.
Ensuring safety and reliability for our customers is paramount. It’s deeply concerning to hear about setbacks in the communication you've experienced and the ongoing investigation into your vehicle’s issues.
We urge you to connect with our team directly via feedback@endurancedirect.com to explore all potential solutions. Our priority is to regain your trust and satisfaction the way you rightly expect from us. Thank you for your patience.
We appreciate your feedback and are here to support you.
-The Endurance Team
Reviewed Nov. 29, 2025
Received excellent into signing up with Endurance. Given options and how the plan worked. The customer service person was very patient and give me all the information I needed. I'm hard of hearing and even though she had to explain things several times she never treated me any way than kind. it was a good experience.
Hi Vicki! Thank you for sharing your experience with us. We are happy that our customer service representative could assist you so well and support your needs effectively. We take pride in providing patience and kindness to every customer, and your feedback reaffirms the hard work we put into our service. If there's anything else we can assist you with, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 28, 2025
This is a very bad coverage to consider. They’ll deny all your claims, working in conjunction with the dealership or mechanic you take your car to for repair to put the blame on you to fix it! Save your money up instead of getting the insurance, fix your car out of pocket or get another insurance. I learnt my lesson and they won’t even refund you for your coverage!! They bought all the reviews they have, it’s all bot and not real!!! Don’t be fooled by it.
Hi Larry. Thank you for sharing your experience with us. I'm sorry to hear about the troubles and frustrations you encountered with your coverage regarding claim denials. It’s clear that your expectations were not met and we regret any challenge this may have posed. We take your feedback seriously and strive to ensure our customers’ concerns are addressed professionally and accurately.
To assist you further and discuss your specific situation in detail, we’d appreciate if you reach out to our team directly via feedback@endurancedirect.com. This enables us to look into your previous claim decisions more carefully with a goal to identify a path forward and offer resolution support. Thank you for bringing this important matter to our attention and for the opportunity to clarify the inaccuracies you felt. We hope to regain your trust and restore your confidence in Endurance.
- The Endurance Team
Reviewed Nov. 28, 2025
I had their insurance, then after paying $85.00 a month for three years I was told I didn't have to pay anymore. I need to get my truck fixed. Well I put the truck in the Nissan dealership here in Grand Rapids Michigan to get it fixed and was told Endurance would not pay to get my truck fixed. After calling them I got the run around and they would not take care of my truck. I call them I got the run down. After paying my bill on time every month they treated me like that. So I would not recommend Endurance to any one.
Hi Andrew,
We sincerely apologize for the difficulties you've encountered with your coverage and experience with our team. It's genuinely concerning to hear that you've had trouble resolving repairs for your truck and experienced a lack of assistance after faithfully making on-time payments.
Please know that we value your feedback and would like to rectify this situation and better support our customers. We encourage you to reach out to our team through feedback@endurancedirect.com, where we can review your case details together and locate potential solutions tailored to your needs. We aim to mend our understanding and ensure smoother service for all future interactions on your vehicular needs.
Thank you for bringing your concerns to our attention. We hope for another opportunity to earn back your trust and support.
Best Regards,The Endurance Team
Reviewed Nov. 26, 2025
It took too much time to get things started. I only have one vehicle and it took 3 weeks to get things approved. It shouldn't take that long to get an approval. It only took the mechanic 5 days to the Job. And your rental is only for 5 Days. As for the cost it evened out for me as far what I had paid into the policy. All in all things went great. It just too long to the claim approved.
Hi Sherrie! Thank you for sharing your experience with us. We’re glad to hear that you're happy with most aspects of our service, but we apologize for the delays you experienced regarding the approval process. We understand how crucial it is to get you back on the road in a timely manner and appreciate your patience throughout this period. Your feedback is invaluable and helps us identify areas for improvement.
We do review and aim to optimize our processing times regularly. We’re committed to providing seamless and efficient support for our valued customers.
Should you have any further questions or need assistance, please feel free to contact us; we're here for you.
- The Endurance Team
Reviewed Nov. 26, 2025
Notice how you can't leave a third-party review??? Endurance denied my ceased transmission claim based on a technicality. After an adjustor confirmed the transmission was not operating Endurance required the repair shop to tear down the transmission further, we waited over a month for the adjustor they send out to come to verify the cause of the transmission failure. The repair shop had bay being taken up and we were down a family vehicle and never once requested a rental. There was only one transmission for our vehicle in the state. The repair shop purchased it and installed it while we waited for Endurance's adjustor to show up to verify the old transmission had in fact ceased and a new one would need to be installed. This claim would have been approved by the adjustor verifying the transmission was ceased.
But because the repair shop installed a new one while we wait for their confirmation, they denied it. Keep in mind, they needed to verify nothing else inside the vehicle to verify the failure of the transmission. There is zero common sense with these people, and they will hope to find a way to not have to approve a legitimate claim.
Hi Christina. Thank you for taking the time to share your experience with Endurance. We're truly sorry to hear about the difficulties you've encountered with your claim. Delays and misunderstandings in the claims validation and approval process can be highly frustrating, particularly when you're attempting to resolve such a significant issue as a transmission repair.
It appears there was a requirement for additional claim validation procedures that affected the timeliness and outcome of your request, and we acknowledge how this has disrupted a critical part of your vehicle's service.
We'd like to urgently investigate and understand this situation in more detail—and help where we can. Please reach out to us directly via feedback@endurancedirect.com to give us the chance to rectify this issue. Your experience is invaluable to us, shining light on essential improvements we continuously strive for in our service procedures.
Thank you for your patience.
-The Endurance Team
Reviewed Nov. 26, 2025
ENDURACE force me to leave a star and doesn't deserve any. Warranty is nothing but a scam, a fraud. They refuse to give writing explanation of why a claim was denied, asked for a month for a written explanation is, was told on Oct 27th they don't give writing explanation against endurance policy. I reach out to supervisor Eric **. He also admits Endurance doesn't give writing explanation only verbal but according to Magnuson Moss Act in Illinois they are obligated to investigate.
Filed a claim on October 24th and today is Nov 26th I still haven't received and I have asked and demanded it in writing. Still haven't they lied to me and I have the shop and I have every communications, email, recording phone conversation. I will be reporting them to the BBB, Attorney General office in Illinois state insurance commission of Illinois and to all that doesn't know it's a way. It's the way around the mandated arbitration if you can prove you can't afford the arbitration. Endurace warranty will be footing the big part of the arbitration. Also the preson can cover the small fees. All they do is lied even Scott ** Senior Resolutions Specialist. I advised whoever has endurance especially if you going or went through, what I'm going through go after them in small court.
I repeat it's around the arbitration, customer service sorry and unprofessional lies even in the claim department they came is stress free process, bs lies. Francesca ** a very big liar. She told me I haven't sent the requested maintenance records in even after the auto shop sent them each and every time. I can prove that even after the adjuster visit took pictures of all documents, she still told me it's nothing in my files on Oct 29th. I reach out to supervisor Eric **, explain to him less than 5min later allow a sudden now they logically appeared endurance. This the worse. They may have better plans to offer outside of that cause they definitely not going to cover repair. I have endurance secure plus plan cover a lot of things timing chain +
Reviewed Nov. 26, 2025
The process was fast and efficient. I had follow up each step of the way, and no issues at all. I have had other warranties, and I had to continuously call for updates. The Endurance website is also quite easy to navigate. I would certainly recommend this company to family and friends.
Hi Lloyd! Thank you for sharing these positive comments! We're thrilled to hear that you found our process fast and transparent, with updates every step of the way. It's great to know that our website made things even more convenient for you. Your recommendation means a lot to us, and we appreciate your support. If you ever need further assistance, we're here to help!
- The Endurance Team
Reviewed Nov. 25, 2025
I bought a warranty for a 2017 Ram 3500. Took it to Dodge dealership repair department and after telling me the air to air cooler was bad and needed to be replaced AGAIN and I asked why is it going bad and that it had just been replaced recently and they checked into the engine further and discovered the heat grid bolt had dropped into the engine and stuck into the head which they diagnosed as a factory defect flaw in the engine and told me I needed an new engine and Endurance was notified and they refused to cover the engine stating that I drove it after it was diagnosed and I can prove with towing and repair bills that it wasn't driven but they still claim that I did and refused to cover it.
I had the truck repaired and the grid bolt did that again. Within 50 miles it did it again and once again I paid to fix it. Was told to call and that maybe they'd cover the second repair of the engine but no it wasn't preapproved. Then within 300 miles the radiator blew the drain plug out in approximately 40 degree weather. They claim it froze and that is why it blew out. However the truck sat at dodge outside for about a week before it was even looked at. How does antifreeze freeze in 40 degree weather and they claim the dealership stated this and dealership said warranty co stated this. So I'm stuck with the same answer to both endurance and dodge that somebody is extremely ignorant. I would not suggest buying a ram nor Endurance warranty coverage.
Hi John! We're sorry to hear about the numerous complications you've faced with your Ram 3500 and the unfortunate experience regarding your vehicle coverage. Clearly, these experiences have been frustrating, and we apologize for the shortcomings you've encountered with our services.
To gain a better understanding of your situation and attempt to address your concerns accordingly, please reach out directly to our team via feedback@endurancedirect.com. Obtaining your confidence is vital, so we are committed to reviewing all contributing factors in hopes of presenting viable resolutions that correct this unsatisfactory experience.
Thank you for bringing these matters to light, and we sincerely aim to regain your trust.
-The Endurance Team
Reviewed Nov. 25, 2025
Way too expensive. I can never get ahold of anyone. They are probably teamed up with auto nation in Renton who totally rip you off. Both places lie to you and promise so much but never come through with anything and drain you.
Hi Wendy! Thank you for providing your feedback. It's concerning to hear about your experience with us, and I apologize for any inconvenience. Our aim is always to connect effectively with our customers and meet their expectations reliably. Your frustrations regarding the cost and difficulty reaching us mean we've not served you well.
Please allow us the opportunity to review your experience more closely and address any unresolved concerns. You can reach us directly via feedback@endurancedirect.com to discuss your specific situation; we’re committed to retaining your trust. We value your feedback, as it helps us identify areas to improve.
Thank you for bringing this to our notice. We aim to restore your confidence and demonstrate the value in your choice.
-The Endurance Team
Reviewed Nov. 25, 2025
Endurance Warranty Services is a scamming business who does not honor their contractual obligations when repair services are needed to covered vehicles. I started my policy with Endurance 4-5 months ago and recently my transmission failed and I was covered under policy. I paid $133 per month to be covered. I provided all the required documentation and they still denied my claim stating I had to provide documentation from a used car dealership that was no longer in business. I even provided proof that what they requested would be unattainable and that the dealership was closed. I provided proof of my truck's maintenance and even told them I'd provide a notarized affidavit stating that the work they needed proof for was completed. They still said no. So I cancelled my contract with them since they didn't honor what was in writing.
I told them to provide a full refund for the 4 months and initial payment I made and they tried to tell me it was going to pro-rated. I paid over $530 to get denied and no work done to my vehicle to be told I would be pro-rated $180 check in the mail that would take six weeks to arrive. That is flat out robbery. They didn't complete anything for me and now want to refuse to send my full payments back. I urge everyone to stay away from Endurance Warranty Services. There is currently a class action lawsuit out against them now for consumer fraud.
Reviewed Nov. 24, 2025
I am extremely dissatisfied with Endurance and want to warn other consumers about the misleading and inconsistent information I was given from multiple representatives. I purchased my 2011 Ram 1500 at 118,390 miles. When I bought the Endurance coverage, no one disclosed that I would need to drive a certain amount of miles before the policy would activate. That requirement only appeared after I tried to use the policy. Later, I was told by a representative that I needed to drive 3,000 miles before the contract would actually begin. My official activation mileage was set at 123,339, which I didn’t reach until months later. However, when I recently spoke with another rep, I was told I only needed to drive 1,000 miles, not 3,000 — completely contradicting what I was originally told. Their rules change depending on who you talk to.
Right now my truck sits at 124,652 miles — meaning I have driven only 1,300 miles under coverage. Despite that extremely low mileage and the steps I took to maintain the truck, Endurance still denied my transmission claim. To make matters worse, I had the transmission serviced at 123,084 miles, which was before I even reached the activation mileage they imposed. I did everything a responsible vehicle owner is supposed to do. Yet Endurance denied the claim anyway.
At this point, it feels like they make up requirements as they go. One person tells you one rule, another tells you something completely different. None of these conditions were disclosed to me at the time I signed up. And when you finally need the insurance you paid for, they move the goalposts and deny the claim. I am extremely disappointed with this company and how they handle customers. This experience feels deceptive and unfair, and I strongly advise others to think twice before trusting Endurance with their money.
Hi Lucas. We truly apologize for the confusion and frustration you have experienced with Endurance. Your feedback is invaluable, and it's essential for us to ensure clarity and transparency in the information our representatives provide. We understand how it can be frustrating to receive contradicting information about your coverage.
Given the specifics you've provided regarding the activation mileage and subsequent denial of your claim, we want to take immediate steps to address the discrepancies you encountered. We kindly ask you to reach out directly to our team so that we can thoroughly review your individual situation and work toward a resolution. You can contact us at feedback@endurancedirect.com, and we're committed to doing our best to rectify this for you.
Thank you for bringing these issues to our concern, and we assure you of our determination to improve and clarify our processes moving forward.
-The Endurance Team
Reviewed Nov. 24, 2025
This is by far the best gem known to warranty. They are professional and very willing to go over and beyond helping you. I appreciate them and recommend them without any reservations. Quick response. Thank you.
Hi Donna! Thank you for sharing your thoughtful feedback! We are thrilled to hear about your positive experience and look forward to continuing to provide you with the excellent service you deserve. If there's anything further we can do, please don't hesitate to let us know. We deeply appreciate your recommendation.
- The Endurance Team
Reviewed Nov. 24, 2025
Just joined today but everyone has been very helpful and knowledgeable. It seems to be the best extended warranty for the price. I hope I never have to use it but if I do I hope it's hassle free and dependable.
Hi Danny! Thank you so much for choosing us and sharing your initial impressions. We are thrilled to hear that you've found our team to be helpful and knowledgeable. We strive to offer the best value with our plans, and it's always gratifying to gather your positive perspectives. If the need ever arises for you to utilize your coverage, rest assured, we're committed to making the experience as seamless and dependable as possible. We appreciate your trust in us and are here for you anytime!
- The Endurance Team
Reviewed Nov. 24, 2025
There was a time when I told Endurance Warranty, “I'm gonna have to pay on the 1st of every month because of the way my funding had moved around due to pay dates.” However, they called me, saying they didn't get the payment. I don't like that type of service. If I call you in advance and tell you what time of day it is, don't call me and tell me what I didn't pay. That pissed me off, so when this contract is up, I may move away from them. We don't communicate. We don't write any notes. Nobody follows up. This is why today is the last day of 13,000 people at Verizon, right before Thanksgiving.
Endurance called from a number I didn't recognize, and that day, I didn't call back. I looked up their number and it talked about something, and I said, “Wait a minute. What is this?” I didn't recognize that number, and a few minutes later, they called right back. Once I realized what it was and I talked to them, I was highly disappointed because the phone is almost a deadly weapon. You don't know who's calling. You don't know what they want, what information they already have of yours, because there's so much of hacking and theft of data, and people out here are not like the brothers. The brothers around here just come up to your car, bust your window out, and take the money you just got out the ATM. But the people that call on the phone, you don't know.
That might not even be the number they're calling from, because I work in industries where you can call somebody from a number, because it's skip tracing out here, so people are looking for people who didn't pay this, didn't do that. You might get a call from a number you don't recognize, which is what happened that day.
If you don't give a hoot that the customer call you in advance and say, “I need to not be on autopay ‘cause I can't pay on the 25th,” every time I get there it comes the first of the month. So, if I tell you that and you call me up and tell me I'm late, I haven't been late. Because I was, that means I don't give a doggone about myself. If you don't listen to me, maybe you're trying to tell me something. I might have to move on because I don't like it. When I get calls to tell me what I've done, it sounds so bad, when I told you in advance what my intentions were.
I used Endurance in January. I was saved that day. It was freezing cold here in Saint Louis. At the time, my car may have had 20,000 miles on it, but it was five years old, so I should have already bought a battery, but I didn't. It's my fault. I'm used to running out there, jumping and start up and taking off. Not that day. The guy tried to give it a jump, thinking that was it. But I already knew.
It eventually started, and I got to Walmart, but it never started again. I had it taken down the street from where I purchased it. I didn't have a car for almost a month. But I'm semi-retired. I work at home, so I didn't get all beat out of shape because I knew, due to the weather, whatever it needed will be hard to get. It's slow to get parts. You go places now, you can't get help. Because the dealership had the car for three weeks, they gave me many things in addition to every approval that they got from Endurance. It could have been a couple of 1,000. I walked away paying $600.
Hi Sharon! Thank you for taking the time to share your experience with us. We are pleased to hear that our service was pivotal on that cold January day in St. Louis, notably offsetting substantial repair costs and providing timely roadside assistance. However, we're sorry to learn about the issue you experienced regarding the payment communication and the frustration it caused. We assure you that clear communication is something we continually strive to improve.
Your feedback about keeping that line open and well-maintained is invaluable. Should you need further clarification or assistance as you evaluate your options moving forward, our team is readily available to help. Thank you for acknowledging our positive impact while highlighting areas for improvement; both are crucial to enhancing our service experience. We appreciate your suggestion to stay aligned with customer needs and look forward to potentially extending the peace of mind that our services have offered.
Please don't hesitate to reach out should you have more insights or require assistance. Thank you for your feedback and for considering continuation. Your insights guide us toward providing superior service.
- The Endurance Team
Reviewed Nov. 24, 2025
I wanted my vehicle covered if it breaks down on me. I saw an advertisement about a bunch of the different companies, but I've read up on them, and Endurance seemed to be the best one. The rep answered all my questions, quoted me the price, and we got it done. I liked his knowledge and ability to answer all my questions. Check out Endurance.
Hi Fran! Thank you for taking the time to share your positive feedback. We're absolutely thrilled to hear that your sign-up experience with Endurance was smooth and that our protection specialist was able to provide you with the assistance and expertise you were looking for. It’s great to know that you feel confident in the comprehensive coverage we offer and appreciate the simplicity of transferring your coverage if needed. We're grateful for your recommendation and are happy to have you as part of the Endurance family. If you have any thoughts or require assistance down the road, please don’t hesitate to contact us. We're here to ensure your satisfaction!
- The Endurance Team
Reviewed Nov. 24, 2025
The transmission on my 2017 Santa Fe has been having an issue and we took it back twice already. Our previous warranty provider kept giving us a bunch of bull about it and they never fixed it, then all of a sudden, our warranty ran out. I called Endurance, spoke to somebody and signed up. I was satisfied, but I've never used the service yet. In fact, I got a BMW that I wanna put on it too, but I haven't even done that yet and I don't know if they cover it.
Hi Todd! Thank you for sharing your experience with us. We're happy that setting up your coverage went smoothly and appreciate you considering adding your BMW to your plan as well. It's important to us that you feel assured about your choice, particularly in light of past service warranty challenges you've faced. Should future issues arise or if you have any questions, please don't hesitate to reach out. We're here to help ensure your vehicles are covered and provide peace of mind. Welcome to the Endurance family!
-The Endurance Team
Reviewed Nov. 24, 2025
I looked at the ratings and Endurance had better ratings than any other company. I had a good conversation with a gentleman, and he explained very well how Endurance worked. He was very knowledgeable and understanding of what I wanted to do. He shared with me what plans I could get and which plans for my type of vehicle were better, and I chose a plan that was best for my vehicle. I have a 2020 Ram and am paying a whole lot of money for it to get repaired.
I've used Endurance once to get it repaired and only paid the deductible. I took it to the dealership and told them I had Endurance. They called Endurance, and all I paid was a deductible to get it repaired. I had three valves on the truck fixed. It was only one that went bad, but I told them to fix them all. So, I just paid the difference. And Endurance paid for the others to be fixed. A rental was offered while my vehicle was being fixed, but I didn’t need it. People should get a warranty with Endurance. If people have an older model vehicle or a newer model vehicle and the warranty has run out, they need to get some type of vehicle warranty.
Hi Douglas! Thank you for taking the time to share your positive experience with Endurance. We're thrilled to hear how smooth and transparent your process was, from choosing a plan that suits your 2020 Ram effortlessly, to the positive repair experience you had. It's particularly gratifying to know our representatives have thoroughly explained the details without any high-pressure tactics. It's great to hear how Endurance took care of your vehicle’s engine problem and provided options just when you needed it. Knowing the details are presented clearly and reassurance with additional features is what we’re always hopeful for every client to feel. We truly value your recommendation and are here to assist should you or anyone in your family have additional needs in the future. Welcome to the Endurance family, and thanks again for choosing us!
- The Endurance Team
Reviewed Nov. 24, 2025
I had Endurance as my 3rd bumper 2 bumper warranty company on the same vehicle. I was very grateful knowing all the parts I needed were covered under my Endurance Warranty. There were items I wasn't sure if they would be covered and they were. The Customer Service is top-notch. They are very knowledgeable & very helpful with any questions you might have. I Highly Recommend ENDURANCE to EVERYONE. They were one of the best decisions I made concerning the LONGEVITY of my 2015 Honda Pilot. God Bless.
Hi Kevin! Thank you so much for sharing your glowing review of Endurance. We are thrilled to hear that our comprehensive coverage exceeded your expectations and that our customer service team could assist you effectively. It's great to know that choosing Endurance was such a beneficial decision for maintaining the longevity of your Honda Pilot. We truly appreciate your recommendation, and we remain committed to providing top-notch service to yourself and everyone you’ve reached out to. We’re here for you anytime—wishing you safe driving ahead!
- The Endurance Team
Reviewed Nov. 24, 2025
The set up was super easy and the manager over mine today Nov 24, 2025 was Katherine ** and she did a wonderful job. She was very easy to speak with. She clarify any questions.. She went over and beyond so I told her I WILL speak with family and friends to add them to my policy!!!!! Thank you so much Katherine **. You are awesome!!!!!
Thank you for sharing your positive experience! We're happy to hear that Katherine exceeded your expectations and made the setup process smooth and pleasant. It's great to know she effectively addressed all your questions and went above and beyond. Your kind words and intention to recommend us to family and friends mean a lot. We’re proud to have passionate individuals like Katherine on our team. Thank you once again for your support and enthusiasm!
- The Endurance Team
Reviewed Nov. 24, 2025
We thought it was something worth the monthly payment to give us peace of mind but we were wrong. Do not sign up if you have high mileage or commercial vehicle. They don't cover your maintenance or minimum common repairs. They are too technical with their process to cancel, etc.
Hi Khrystina. Thank you for sharing your experience with us. We're sorry to hear that your expectations were not met with our service, especially regarding coverage issues for high mileage or commercial vehicles. We aim to clearly outline the specifics of our coverage, and it's concerning if this information wasn't adequately communicated. Canceling should be a straightforward process, and we regret any difficulties you've encountered.
We'd like to better understand the issues you've faced and see how we can help make this right. Please reach out to our team directly via feedback@endurancedirect.com so we can discuss your specific circumstances and work towards a solution. Your feedback is valuable in helping us improve our service and offerings.
Thank you for allowing us the chance to address these concerns and assist you further.
-The Endurance Team
Reviewed Nov. 24, 2025
I’d give zero stars if I could. We signed up for this service thinking it’d be a good idea in case something happened and we needed repair work on our 2014 dodge ram 1500. You purchase the policy over the phone before ever seeing the contract that’s sent to you after you’ve already paid for it. Spent nearly $200 a month on this policy and then when I needed to make a claim they did everything in their power to not approve the claim. They had me drop my truck off to get diagnostics done but I was never informed that I would not be able to pick my truck up until they had an adjuster come out and if you pick your vehicle up before then it voids the claim so I was without a vehicle for nearly 2 weeks. When someone finally came out I was told I needed to get receipts for my last 3 oil changes which was stated in the fine print of the contract that like I said is only sent out AFTER you have already purchased the policy
I was able to go to the shop that I had the oil change done and have him provide me the receipts from the services but once turned in they told me that because they were handwritten they would not be accepted and that I would need him to print or turn them in digitally. I ran back and the shop owner was able to figure out emailing them in pdf form even though he normally doesn’t because he owns just a small mom and pop type auto shop. I turned in the digital receipts and was told they were accepted but they were waiting on an oil test the adjuster collected. They said it would take 24-48 hours to get the results but it ended up taking over a week after the adjuster was out. The oil test came back finally and it passed but then I was told that they could not approve the claim because of the handwritten receipts despite the fact I was told to provide new ones and was already told they were accepted.
This was pointed out to them. They changed it and said it was not accepted because they considered the truck a commercial vehicle because it has an advertisement logo on the window even though it is not a commercial vehicle and is not registered as one. It is a personal truck for personal use. They told me I could up my policy to cover it under a commercial vehicle so it would be approved for future claims even though IT IS NOT A COMMERCIAL VEHICLE but I would not be able to submit a claim for the work again for the same issue. If they weren’t going to approve it because of that or the receipts they could have informed me as soon as the adjuster came out and not had my truck held for an additional week and a half where I then had go without vehicle or pay to rent a vehicle for the extended time they held my truck for no reason.
They found anything they could to not approve a larger claim but they said they’d cover a smaller repair needed for $200 with a $100 deductible. Which is strange because if they couldn’t approve the larger claim due to the reasons they stated how were those things not an issue for the smaller one. Then when I chose to cancel my policy I was told I would have to have them send me cancellation forms that I would need to go pay to have notarized and sent back in for them to cancel. The company is a scam. Save the $200 a month you’d spend on the insurance and put it back for possible future repairs. I wouldn’t give this company a dime.
Hi Eleasha! Thank you for bringing these issues to our attention. We sincerely apologize for the frustrations you've encountered with your plan and the way your claim was handled. Your feedback is essential in pointing out shortcomings that we need to address. We regret the confusion regarding the receipt guidelines and the subsequent delays, as well as any miscommunication about the truck's classification. Our goal is to ensure our customers fully understand their contracts and receive consistent, reliable service when they face unexpected vehicle repairs.
We understand your eagerness to resolve these matters swiftly, and we'd like to assist you further. To properly address your concerns, please reach out to our team directly via feedback@endurancedirect.com so we can look further into your case and find a fitting solution.
Thank you for sharing your experience and helping us to improve our services. We aim to earn back your trust and show that we're committed to delivering value aligned with our promises.
-The Endurance Team
Reviewed Nov. 24, 2025
Today, I spoke with K. ** who was extremely helpful. I had a question about the 30 day/1000 requirement. She explained it in a way that made perfect sense to me. I think she is a treasurer at customer service and I will give her the highest rating. Thank you Ms **. You put my mind at ease.
Hi Donna! We're thrilled to hear about your positive experience with our team! It's great to know that our representative was both informative and reassuring, helping to clarify any questions you had regarding the requirements. Your appreciation for her service is deeply valued, and we'll make sure to recognize her efforts. We're always here to provide support and are grateful for your feedback.
- The Endurance Team
Reviewed Nov. 24, 2025
I'm not planning on buying another new vehicle. After the warranty ran out, I figured I better do something. I've seen Endurance Warranty's ads on TV. Their rep was very helpful. I would recommend Endurance to a friend.
Hi William! Thank you for taking the time to leave us such kind feedback. It’s great to hear that the exceptional assistance from our team met your expectations and left you satisfied. Our goal is always to provide top-notch service, and your words affirm us in those efforts. Should you have any further inquiries or require assistance down the road, we’re here whenever you need us. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Nov. 24, 2025
The customer service representative that helped me get signed up with Endurance was good. The process was pretty seamless. I would recommend them.
Hi Thomas! Thank you for choosing Endurance and sharing your experience with us. We’re glad to hear that our customer service representative made the sign-up process straightforward for you. Our goal is to provide a smooth and hassle-free experience for all our customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. We’re always here to help.
- The Endurance Team
Reviewed Nov. 24, 2025
We've been signed up with Endurance for about four years now. I have visited the website and it was very easy to navigate. We took the Platinum plan for our 2017 Mazda 6, and we've filed two claims since we've had the coverage. We had the repair shop take care of it, and the claims were very successful, quick and easy. If more people knew how easy the process was, they would choose Endurance.
Hi Johnny! Thank you for sharing your experience with us! We're thrilled to hear that your interactions with Endurance have consistently been positive and that our services have met your expectations over the years. It's great to know that the claims process was efficient and that you appreciated the convenience of working through a repair shop. We’re committed to providing exemplary coverage through our plans, which you’ve remarked on for their fairness in pricing.
Our team works hard daily to ensure our customers have access to user-friendly platforms and positive experiences with our representatives. We're happy to learn that you found our website easy to navigate, even without many apps. Your experience can help potential customers feel confident in choosing Endurance, and we're grateful for your feedback.
Thank you again for choosing Endurance to protect your 2017 Mazda 6. If you ever need assistance, please don't hesitate to reach out. We’re here to help!
- The Endurance Team
Reviewed Nov. 23, 2025
When the gentleman I dealt with and I were talking, it wasn't just what Endurance can fix, but his courtesy. He was patient, too. I was working and on the go, and he sat on the phone with me for a long period of time to break everything down, little bit by little bit, so I could understand what Endurance has to offer. The warranty speaks for itself. The mileage makes a big difference because I have a high-mileage vehicle and I just got it. Other companies keep calling and emailing me, and nobody compares to Endurance. They have the best extended warranty. I couldn't ask for a better one. I haven't used it yet, but one day, I might.
As the mileage increased, the warranty extended. I can renew it again based on both the vehicle year and mileage, which helped me a lot. I have a 2017 vehicle with high mileage, but that didn’t affect my coverage the way it would with a much older car. Overall, it’s been great. I pay every month on time, and it’s automatically deducted from my USAA checking account. I just pick up the phone to get in touch with a representative from Endurance. I go through a short prompt and get someone. I’ve called plenty of times to ask questions, and usually within a minute or two, I’m talking to a representative. It’s quick and simple. Some of my comrades and other truck drivers asked me what I think about Endurance, and I told them they’re punctual, courteous, and take the time to explain everything.
Hi William! Thank you for sharing your exceptional experience with Endurance. We are happy to hear how seamless the enrollment process was and that our representatives provided you with detailed and courteous service. We're proud to offer coverage that accommodates the needs of high-mileage vehicles and are glad it resonated with you. It's great to know that our prompt and prepared customer support has instilled confidence in our services. We sincerely appreciate your recommendations to friends, family, and fellow drivers. If there is anything we can do for you, please reach out. We are always here to assist and support you.
- The Endurance Team
Reviewed Nov. 23, 2025
Endurance's rep gave me a good deal. He was great. He did a good job of explaining about the warranty and answered the questions that I had, which helped me decide to go ahead and take the policy. I like that I can pay for two and a half years and then I'm good for four years. As far as the payments, it's not a burden. Having Endurance does give me peace of mind.
Hi Loren! Thank you for sharing your experience with us. It’s great to hear that the dedication and thoroughness of our representative made a significant impression during your sign-up process. We’re glad to know that the 4-year coverage option fits your needs and has given you peace of mind for your trips ahead. Providing a straightforward payment experience is something we strive for, so we're happy it worked effectively for you. If you ever have any questions or any way we can assist further, please feel free to let us know. Your feedback is highly valued as it helps us ensure continued satisfaction.
Thank you,The Endurance Team
Reviewed Nov. 23, 2025
My dealership always sends out things and Endurance was the one they’ve always sent out. I looked at a few others and I liked theirs better. The sign-up process was great and the rep was cool. We had fun doing it. When I had questions, he listened before he spoke. He told me everything I needed to know and explained everything so that I understood it, so I could explain it to my husband. My program started back in August and my payments are done automatically, which is what I need because I don't have time to sit down and write checks or go online and pay bills.
I usually trade my car in every two years and my husband is not letting me trade it in right now. I didn't want anything to happen to my car and me not be covered because that'll make me go in another direction and that'll make me mad. I take good care of my car, and it bothered me. So, I needed to get the coverage. If people wanted an auto warranty, they should go with Endurance. I told the young lady I worked with that’s who I have and that they were good. And she signed up last night.
Hi Joanne! Thank you for sharing your positive experience with Endurance. We are thrilled to hear that our representative made the sign-up process enjoyable and informative. It's great to know that our automatic payment feature and transparent service provided the convenience and peace of mind you needed. Your decision to recommend us to your colleague speaks volumes, and we truly appreciate it. If you need any assistance in the future, we're here to help.
- The Endurance Team
Reviewed Nov. 23, 2025
We had Endurance at one time then we sold the vehicle that it was on. When we had to use them, we didn't have any problems. We got another vehicle and we put Endurance on it as well. The rep that we spoke to was excellent and we're very satisfied. Having Endurance keeps us from having to come out of pocket for such a big amount of money sometimes. They’re a reputable company and they do what they say they're gonna do.
Hi John! We’re happy to hear about your positive experience with Endurance. Thank you for trusting us once again and for highlighting the straightforward signup process and the professionalism of our representatives. We strive to provide reliable and comprehensive coverage to prevent unexpected expenses, and it's great to know that the trustworthiness of our plans influenced your decision to return. Your recommendation means a lot to us. If you have any questions or need further assistance, please feel free to reach out. We’re here to ensure your satisfaction.
- The Endurance Team
Reviewed Nov. 23, 2025
I previously owned another vehicle and I was pleased with Endurance. Signing up with them was good and everything went smoothly.
Hi Gary! Thank you for sharing your feedback. We're happy to hear that your positive experiences in the past made your decision an easy one this time around. It's great to know the sign-up process was smooth and you've felt assured with our service. We strive to make each of your interactions with us seamless. Thank you for choosing Endurance, and should you need any assistance in the future, we’re always here to help.
- The Endurance Team
Reviewed Nov. 23, 2025
Getting set up with Endurance Warranty was easy to do. I advised others to do it. All the mechanics in the area said Endurance was the best one to deal with. I first heard of them online. Their website was very easy to navigate. Also, their was very nice and very helpful, and answered all my questions. He was understandable and he made it all easy. I got full coverage. The price is very doable.
Hi Edward! Great to hear you had such a positive experience with Endurance! We're thrilled that our team made the sign-up process smooth and that the coverage options and support met your expectations. We greatly appreciate your feedback on our pricing, customer service, and easy navigation tools. Thank you for choosing Endurance, and please know we're here should you ever need assistance or have any more questions.
- The Endurance Team
Reviewed Nov. 23, 2025
I signed up with Endurance about four months ago and when I had a claim, everything went pretty well. The car was at the car dealer for a week, but other than that, I was satisfied with Endurance's coverage and price.
Hi Roger! Thank you for sharing your experience with Endurance! We're happy to hear that the claim process went smoothly for you, even though your car was in the dealership for an extended time. We're committed to providing satisfactory coverage, and it’s great to see that you've found value in it. Should you need further assistance or have any questions in the future, please feel free to reach out to us. Your positive feedback means a lot to us, and we appreciate your rating!
- The Endurance Team
Reviewed Nov. 23, 2025
I've known about Endurance for a long time and I went with them on another van I own. I canceled it because I didn't think I needed them at that time. That van went down. I was kicking myself in the head because I should have stuck with them and it would have been fixed. When I bought this new van, I wasn't gonna go with Endurance, but then I thought about it and I put them on my car. I called around here and I didn't realize that they are a third party. I asked around and some companies do not take them. So, I had doubts about them. I called another dealership, and they said Endurance is fantastic. They do take them and they don't have problems with them. That calmed me down and now, I'm good. I have full trust in Endurance.
Hi Michael! Thank you for sharing your thoughtful review with us. It’s amazing to hear that you chose to return to Endurance after previous experiences and thorough research of our services. Ensuring quality coverage that's integrated smoothly with dealership repairs is very important to us, and we believe relying on OEM parts truly adds to the reliability you're looking for.
We’re also pleased to note that you found our representative knowledgeable and reassuring, contributing positively to your experience. Your encouragement to recommend Endurance to others is greatly appreciated, and we’re committed to upholding the standards you've found value in.
If you have any further feedback or questions in the future, please don’t hesitate to reach out. We’re here to provide you and your loved ones with protection and peace of mind for your vehicles.
Thank you once again for entrusting Endurance for your coverage needs.
-The Endurance Team
Reviewed Nov. 23, 2025
I purchased an Endurance policy with a credit card. The rep was very good. Everything's fine.
Hi Albert! Thank you for sharing your experience with us. We're happy to hear that our customer service team was professional and met your needs effectively. Your satisfaction is our top priority, and we are so glad to hear that you feel confident with your decision. If you ever have any more questions or need further assistance, please do not hesitate to reach out to us. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 23, 2025
I've seen the commercials on TV as well as Delta World Tire that we usually take the truck into for service. They told me about how good Endurance Warranty was. I liked how friendly and confident they were in promoting their business. They're knowledgeable and back up what they say. Everything I've heard so far has been very truthful and upfront. They offered me good. Also, there's no deductible.
I've had good communications with them for four months. If I didn't understand somebody, that person got me to the other person. My husband's truck had an oil leak. The Cannon Ford dealership had the truck for two days. They handled everything with Endurance. Protect your vehicle after the warranty has run out because that is something that will cost way up.
Reviewed Nov. 23, 2025
I signed up with Endurance three months ago and it happened very nicely. The customer service was fine. However, I don't understand why the company is calling me and giving me an offer for even less money than what I signed up for.
Hi Judith! Thank you for sharing your experience with us. While I'm glad to hear our representative was efficient and met your needs, I apologize for any confusion caused by the offers you've been receiving. We take feedback seriously and appreciate you bringing this to our attention. We're committed to ensuring clarity in our communications and improving our processes. Please don't hesitate to reach out to our team directly if you’d like to discuss your concerns further. We’re here to help.
- The Endurance Team
Reviewed Nov. 23, 2025
I saw Endurance Warranty, read their information, and liked what I saw. It was sort of an emergency. My car is getting older and I tried to find something in case an emergency came up. However, I wanted to have something in writing, a package or something to show so when I go to someone for service, I can have something in my hand. I'm from the old school. I want a piece of paper. I'm 78 years old and I like to see stuff in my hand. Somebody send me something and say, "This is where you are now." Endurance never sent me anything like that. That's the only thing I didn't like. Other than that, they did a good job selling the product and signing me up.
Hi Juanita! Thank you for choosing Endurance to protect your vehicle. We’re glad to hear that you appreciated the ease of the signup process. We'd be happy to assist you in obtaining a printed copy if preferred - please reach out to us directly via feedback@endurancedirect.com. Your feedback helps us strive for better customer experiences and we’re here to ensure that your coverage meets your expectations.
Should you have any questions or need further assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Nov. 23, 2025
Endurance said they'd pay for all repairs, so I gave it a try and put it on my 2014 Ford Edge. The rep I spoke with was very knowledgeable and down to earth.
Hi Deborah! Thank you for sharing your experience with Endurance. We are pleased to hear that our knowledgeable representative provided a smooth and straightforward sign-up process for your Ford Edge. We strive to ensure that our customers have all the information they need to make confident decisions. We appreciate your feedback regarding pricing and will certainly take it into consideration as we continually evaluate our offerings.
If there are other ways we can support you, please do not hesitate to reach out. Enjoy the added peace of mind your vehicle coverage offers.
- The Endurance Team
Reviewed Nov. 23, 2025
I already have Endurance. I'm happy with it. My car has over 100,000 miles on it. It's a 2010 and the warranty that I bought when I got it had run out. I looked at all of the companies and Endurance was the one I chose to go with. The signup process was quick and easy. The rep explained everything and I didn't have any problem.
Hi Kamara! Thank you for sharing your positive experience with Endurance. We're happy to hear that our straightforward signup process met your expectations and accomplished exactly what you needed. It’s great to know you’re satisfied with your decision to choose us, even before you needed to file a claim. We're here for anything you might need in the future, so please don't hesitate to reach out. Your recommendation means a lot to us!
- The Endurance Team
Reviewed Nov. 23, 2025
We bought the policy with Endurance through our dealer and the customer service was fine.
Hi Larry! Thank you for sharing your positive experience with us. We're glad to hear that our customer service during the signup process met your expectations. Your recommendation means a lot to us, and we’re thrilled to have served you well. If you have any further questions or need any assistance in the future, please don’t hesitate to reach out. We’re here to help.
- The Endurance Team
Reviewed Nov. 23, 2025
I bought a used vehicle and wanted to check around, and Endurance Warranty sounded like a good one. I normally buy certified pre-owned vehicles that would have coverage. But when I bought this one, it didn't have it. I needed to do something considering the cost of things, I'm on a limited income, and the cost of repairs. My friend said it was worth every penny that he paid. He had to have a couple of repairs done. They were easy to do.
The man I talked with on the phone was very knowledgeable and professional. I told him that I had my vehicle a little over two months and I had to have a repair done. I went in, showed the people my contract, and they said, "Okay, we'll get on it." It was quick and easy. He said I could not make any claims for the first 30 days in case there had been a pre-existing condition. He explained all of that. We also talked about how long I would pay it and how long it would last. It was a good experience.
Hi Louis! Thank you for taking the time to share your terrific experience with Endurance. We’re happy to hear that our knowledgeable representative was able to assist you successfully and provide seamless support. It's great to know that transitioning to our plan has given you peace of mind and satisfaction, especially amid managing your finances. We sincerely appreciate your recommendation to your friends and family—rest assured, we are here to fully support you throughout your journey with us. Should you need any assistance or have further questions, please feel free to get in touch with our team.
- The Endurance Team
Reviewed Nov. 23, 2025
A friend of mine had Endurance and said, "You got an older car, you ought to be looking at extended warranty." It so happened that my son-in-law had work done on his truck and he asked me to pick it up for him, so I went. The bill was $1,100 and the extended warranty that he had covered $100. I said, "Wow," and the shop manager said, "Yeah, that's the worst company I've ever dealt with." I said, "Really? Well, my son-in-law is a teacher and my daughter is a teacher and they don't have a whole lot of cash laying around in case they have something. What's a good auto insurance policy?" He said, "I'd get Endurance." After I was looking at it and then this guy who was an auto mechanic recommended Endurance, then I started looking online and seeing what the satisfaction ratings were for Endurance. They were good, so I bought an extended warranty with them.
I called Endurance and their guy said, "What year is your car? How many miles? Sure, sign it up." It was good and easy. My wife and I are retired and on a fixed income. We don't want any surprises in life and Endurance seems to be a good company to do business with. I had a nice experience and I would recommend that people do that. If they have an older car and they're in the same kind of financial position we're in, it's worth doing if they're planning on keeping their vehicle a little longer, which I was.
Hi David! Thank you for sharing your experience with us. We're pleased to hear that the sign-up process was simple and accommodating, which is exactly what we aim for. It's great to know that interacting with our customer service representative added to a smooth transition, giving you peace of mind with your extended coverage. We're happy that you have confidence in recommending Endurance to others based on your experience. Should you have any questions in the future or need further assistance, our team is here to help. Keep enjoying the stress-free driving experience!
- The Endurance Team
Reviewed Nov. 23, 2025
Signing up with Endurance was pleasant. It was easy and pretty self-explanatory. The guy that I spoke with, Angel, was great. He answered all my questions and I feel I got a pretty fair shake on the deal.
Hi Kare! Thank you for sharing your positive experience with Endurance and our agent, Angel. We're happy to hear that your questions were thoroughly answered and that you found the enrollment process smooth and straightforward. It's fantastic that you're satisfied with the deal you received, and we hope that as you experience our coverage, it continues to meet your expectations. If you have any future questions or need assistance, our team is always ready to help.
- The Endurance Team
Reviewed Nov. 23, 2025
Endurance Warranty contacted me. I had an extended warranty on my Cadillac Escalade that didn't cover the full program. Five years. Endurance covers three years and I decided to go with them. The first claim was hectic. Endurance said my claim wasn't cover under my warranty. It was a luxury vehicle and I didn't have that warranty. I went back and read up on it and I understood what the said.
The second one was easy. I went to the dealership and he told me what was wrong with it and I said, "Damn, that's expensive. I gotta go home and talk this over with my wife." When I got here and I talked to her, She said, "Phil, what about the extended warranty?" I got the book out and looked at it. It's covered. I went back up to the mechanic shop and they contacted Endurance and called me a few hours later, said, "You've been approved to get it fixed."
Hi Mr. Phillips! Thank you for sharing your detailed experience with Endurance. We're glad to know that your subsequent claim process was convenient and valuable. Although the initial experience was challenging, it is encouraging to read how our team's clarity on coverage reassured you. We'll continuously improve to protect against fraudulent communications and ensure your experience remains secure and positive. Your enthusiastic recommendation means a lot to us. We're happy to know that we offer dependable solutions to manage repairs on your high-end vehicle. Should you need any further support, please do reach out – we're here to help!
- The Endurance Team
Reviewed Nov. 23, 2025
I called Endurance Warranty while I was sitting out in the parking lot when my wife was at a doctor's appointment. I talked to the sales rep for half an hour. The guy was very knowledgeable. It was lowkey, and wasn't pressuring. They're customer service people, so that's their job to be polite. But he was easy to talk to. As soon as I said okay, I was approved right away. I got the materials and reviewed them. The price was lower than some of the others. It covered everything. So, I was happy with that. I've only tried to file one claim but and it was denied because it wasn't in my policy, and I understood that. Endurance went through the process which worked out well.
Hi Steven! Thank you for taking the time to share your experience with us. We're happy to hear that the sign-up process was seamless and that our sales representative made a positive impression with their knowledgeable, low-pressure approach. It's great to see that you value the coverage afforded by our policies, especially as you plan to keep your beloved vehicle running smoothly. We also appreciate your understanding regarding the claim you filed, and it's great to hear feedback that highlights the ease of communication with our customer service team. Please remember, we’re always here to help whenever you need it.
- The Endurance Team
Reviewed Nov. 23, 2025
I needed an extended warranty and after reviewing all these companies, I decided to go with Endurance because they pay the actual claims. There are no third-party people involved. They had the best rating, too. While I've never filed a claim, signing up was a simple process. There was nothing difficult about it. The policy is a little costly but I tried to pick the plan I needed for my Subaru Outback.
Hi Phillip! Thank you for sharing your detailed feedback and for choosing our coverage for your Subaru Outback. We're thrilled to hear you had a seamless sign-up experience and that our team provided excellent service — it's something we strive for with every customer. We acknowledge your thoughts on the pricing and appreciate your understanding of the value our comprehensive coverage represents. Should you have any questions or wish to share more feedback as you continue with us, we're always here to help. Your tentative recommendation is valuable for us, and we're grateful for the trust you’ve placed in us. Looking forward to continuing to meet and exceed your expectations.
- The Endurance Team
Reviewed Nov. 22, 2025
I like the vehicle I got and I wanna try to take care of it, so getting the extended warranty was important. I called Endurance and getting in touch with a rep wasn’t long at all. I was impressed with how polite she was and how good she explained everything. She said the coverage kicks in 30 days after I signed and that I could take the vehicle to any mechanic that I chose to.
Hi Randy! Thank you for sharing your positive experience with us! We're thrilled to hear that our representative provided clear and courteous service and that you found our perks like roadside assistance beneficial. Our goal is to make the sign-up process as seamless and straightforward as possible, and we are glad this was reflected in your experience. It’s great to hear our approach to customer support meets your expectations, making you feel appreciated and informed. We're thankful to have you and are confident you'll enjoy peace of mind with your plan. Should you need any further assistance, please reach out—our team is always here to help!
- The Endurance Team
Reviewed Nov. 22, 2025
The woman from Endurance did a thorough job with telling me how much the warranty would cost monthly and what it would cover. I was on the phone for quite a long time but it was simple to sign up with them. I had a positive experience. My plan covers up to 48,000 miles, and I'm currently at 42,000. The cost sounds like a lot of money at $170 monthly, with an initial payment of $199.47 I paid last December 4th but I can use it any time after that.
Hi Meg! Thank you for taking the time to write this thoughtful review. We're happy to hear that our representative could provide you with such a thorough and clear setup experience. It's important to us that our customers have a complete understanding of their coverage from the start.
We understand the concerns about costs, but we are here to ensure your peace of mind with our extensive coverage. If you have any questions about your plan specifics, feel free to reach us directly. Remember, we're here to support you!
All the best,The Endurance Team
Reviewed Nov. 22, 2025
I have Endurance Credit Union and I saw Endurance Auto Warranty and went with that. Their rep was very friendly and helpful. It was a pleasant experience.
Hi Dennis! Thank you for taking the time to share your experience with Endurance. We're happy to hear that you had a positive sign-up experience, thanks to our friendly and helpful customer service representative. We strive to provide our customers with a pleasant and seamless service, and it's rewarding to know we've achieved that with you. We appreciate your recommendation to others and look forward to serving you for any future needs. If you have any further questions or require assistance, please feel free to reach out to us.
- The Endurance Team
Reviewed Nov. 22, 2025
I watched Endurance Warranty's commercial with Danica Patrick. I've had CarShield for four years and I've used it a couple of times. They've been good to me, but they didn't have a payoff. When I talked to Endurance, they told me that their policy has a three-year limit. After that, I'm still covered. I don't have to keep paying. It was a little more monthly, but it pays off. The young rep was polite, helpful, and trustworthy.
Hi John! Thank you for sharing your experience with Endurance! We're thrilled to hear that our protection plan options caught your attention and that you found our sign-up process seamless and reassuring. It's great to know that our team treated you with courtesy and could instill confidence in your decision. Even though you haven’t yet needed to use the coverage, rest assured, we're here if you have any questions or require assistance in the future. Enjoy the peace of mind that comes with being part of the Endurance family!
- The Endurance Team
Reviewed Nov. 22, 2025
I had a Corvette covered with Endurance. My warranty ran out at the dealer and they gave me a price, and then I called Endurance and it was a better price. Also, it's only paying a monthly thing instead of $5,000 upfront with the dealer. Plus, if you sold the car after 10 months, they refund part of your money, and then the last 18 months is free. I have to have the policy at least a month and put 1,000 miles on it before I could use it. I already used it once. I just brought my car to the dealer and they took care of everything.
Hi Walter! Thank you so much for sharing your experience and for choosing Endurance for your 2015 Corvette's coverage. We're thrilled to hear that our plans and flexibility suited your needs and expectations. Your mention of selling options and having solid coverage validate the trust many place in us.
It's great to know that our process was straightforward and you stood by effortlessly as your Corvette's claim was professionally handled. Learning that you found sign-up without issues and our support team helpful further encourages our commitment to delivering excellent service.
We deeply appreciate your willingness to recommend Endurance to friends. If you decide to explore our customer portal or website features, or simply have further questions, please feel free to contact us at any time. Thank you for being part of the Endurance family.
- The Endurance Team
Reviewed Nov. 22, 2025
I've just signed up with Endurance and I'm waiting for the mileage and the days to count down. The price is a little high, but I'm so far, satisfied. The only thing that I didn't like was the timeframe and the miles. I understand a lot of people may purchase it knowing that they have issues, then expect Endurance to pay right off the bat. But I'm not that way. As matter of fact, I've got my car in the shop now waiting. The navigation system stopped working. The shop claims that I need a new satellite antenna which is about $1,000. They suggested for me to wait until I got an active account going but I told them I couldn't do that to Endurance.
Hi Reggie! Thank you for choosing Endurance and sharing your experience with us. We're glad to hear that the sign-up process met your expectations and that our customer service has been rated highly by you. We also appreciate your understanding regarding the initial waiting period and your decision to address your navigation system issue proactively. While we're sorry for the inconvenience, we believe the value of your plan will indeed become evident once full coverage takes effect. If you have any further questions or need assistance going forward, please know we're here to help.
- The Endurance Team
Reviewed Nov. 22, 2025
My vehicle was getting up in miles, and I wanted to put it on some insurance to make sure that if anything happened, I wouldn't have to pay a large amount of money. I like what was covered under Endurance and the signing up with them was fairly simple.
Hi James! Thank you for sharing your experience with Endurance. We're thrilled to hear that our straightforward signup process and comprehensive coverage options brought you ease and peace of mind as your vehicle ages. Ensuring that our customers feel secure and supported is of utmost importance to us. Should you have any future questions or require assistance, please don't hesitate to reach out. We appreciate your trust in us and are glad to have you as part of the Endurance family.
- The Endurance Team
Reviewed Nov. 22, 2025
I have a very nice truck and I put an Endurance warranty on it. I had Endurance before. I had a 2015 Jeep and they fixed it one time for us. They've always been really fair. My Jeep got fixed within a day or so. The overall claim process was good.
Hi Dean! Thank you for sharing your experiences after years of partnership with Endurance. We are happy to hear that you have had such a positive journey with us since 2015, spanning multiple vehicles. It's great progress to know that the claim filing process was seamless with a quick turnaround handling in facilitating your truck's repairs. Offering consistent, efficient service is always our aim, and knowing your experiences have been satisfactory over the years truly inspires us. We appreciate your feedback and for trusting us to protect what's valuable to you. Should you need assistance or have questions in the future, we're just a call away.
- The Endurance Team
Reviewed Nov. 22, 2025
My girl had Endurance before, and when I signed up, the customer service was fine overall. The guy that I dealt with when I set up the policy did a great job, and he was cool.
Hi Michael! Thank you for sharing your positive experience with us. We're happy to hear that our representative was able to provide such effective assistance in setting up your policy and addressing your concerns. It's great to know you're satisfied and willing to recommend our services to friends and family. If there's anything else we can do for you or if you ever have questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed Nov. 22, 2025
My sister has Endurance and she's had it for a few years. She suggested that I go with them. I did and signing up was very easy. I recently filed a claim, and the process was fine. I went to one of the auto shops that Endurance referred me to, the the guy there handled everything. He called Endurance and got the pricing. It went very smoothly. But when I first got this service, I ran over a nail, and I called to see if tires were covered. The rep said yes but then they transferred me to someone else, and they said tires weren't covered. They should have known instead of getting my hopes up.
Hi Linette! Thank you for sharing your experience with us. We're happy to hear that the signup was straightforward and your interactions with our team covered all the aspects satisfactorily. It's great to learn that your claims process was seamless and coordinated smoothly between the auto shop and Endurance.
We regret the confusion you encountered regarding your coverage details and appreciate your patience and understanding while resolving this minor issue. Ensuring clear communication and accurate information is important to us, and your feedback will help us improve.
We value your recommendation and are committed to ensuring you have reliable support and an excellent experience with our services in the future. Please feel free to reach out with any questions or for further assistance.
- The Endurance Team
Reviewed Nov. 22, 2025
I just purchased a used vehicle and I wanted to get the full coverage for it. The rep was very easygoing and friendly when I signed up with Endurance and I enjoyed the customer service. Every now and again, it's a lost art, but she was very good with that. I have a Mercedes-Benz GLS truck and I spoke with my mechanic to see if they handled Endurance and they did. They had excellent experience with them and didn’t have pushbacks. I signed up Endurance over the phone so it was very easy. People are very knowledgeable about the warranty itself, what it covers, and straightforward.
Hi Kevin! Thank you for sharing your positive experience with Endurance! We're thrilled to hear that our team delivered exceptional service and that you've had a seamless experience when getting coverage for your Mercedes-Benz GLS. It's great to know that your mechanic’s confidence in Endurance also played a role in affirming your decision. We’re committed to upholding the service standards that impressed you, and if you ever have further questions or need assistance, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 22, 2025
Endurance had a fair pricing and they had a nice package that replicated as close to manufacturer coverage as could be. When I signed up with them, we went through how many payments, what the coverage was, what's not covered, when it would expire, what my mileage would be on the truck when it expired. They had a full explanation. It made me comfortable with what I'm buying. I have the top tier coverage, and it represented a full manufacturer's warranty. As far as repairs, they don't tell you where to go. I get to go where I want. Particularly with my truck being a diesel, only certain places can handle it. So, I appreciated that.
I did have claims already and they took care of them. Everything's been reputable and honest. That's high concern to me. I placed my first claim when I had started getting a noise and it ended up being an idler pulley. They took the pictures, they went to the dealer, and it did feel like I had a deal of coverage. They said they'd take care of it, and they did. The only thing is they didn't give me a loaner. It was about three days that I didn't have a car.
For the most part, any issues have been wonderfully treated. All the reps have been good. I had one incident with one call that was into me for a late payment, which wasn't. This guy, Fernando, was absolutely atrocious. I thought I was talking to a collection agency. He was very condescending and made me feel like a degenerate. I called him out on it and it sounded like he didn't wanna be there working. I had put a complaint in for him. I don't know the results of that. Everybody else has been wonderful.
Hi Anthony! Thank you for taking the time to share your experience. We're happy to hear that our coverage closely met your needs and you appreciated the flexibility of our plan, especially with its significant benefits like roadside assistance and maintenance inclusions. We apologize for any inconvenience with the representative encounter and assure you this is not typical of our standard service, but we're grateful for your understanding. It’s great to know the noise issue was resolved effectively. Your willingness to recommend our services is a wonderful validation of our efforts to deliver excellent support. Thank you for being a part of the Endurance family, and for choosing us for your vehicle's protection needs. Please don’t hesitate to reach out if we could be of any further assistance.
- The Endurance Team
Reviewed Nov. 22, 2025
The old warranty I had wasn't covered by the auto dealership. They referred me to Endurance Warranty. Signing up with them was easy. However, I haven't got a card. It's not that my car is broken. I’d like to receive something in the mail, and when I know probation period is over.
Hi Tyrone! We're grateful for your feedback after transitioning to Endurance from your previous contract. It's great to hear the signup process was straightforward for you. Please know that your peace of mind and satisfaction moving forward are very important to us. We understand you're eagerly waiting for any outstanding materials and the end of the probation period—our team is here should you need assistance at any point. Thank you for your optimism and outlook on our services. Your confidence means a lot to us.
- The Endurance Team
Reviewed Nov. 22, 2025
When I signed up with Endurance, I worked with a very nice man. He tried to help me and he tried to explain to me that when one gets a new car, they really didn't need the warranty. I told him I was still going to get it and keep it in case anything ever happens. He was very gentle. A lot of people take advantage of us elderly. He was really trying to get me to understand it really well. He took more time with me than a representative should, especially if you're trying to get people to buy your stuff and you need to move on to another one. He made me feel really comfortable. I'm confident that I won't have a problem when it is time to use it.
Hi Debra! Thank you for sharing your experience with us and considering Endurance for your vehicle protection needs. We're happy to hear about the excellent assistance you received from our representative, ensuring a thorough understanding of your options. We strive to provide comfort and assure coverage, particularly when addressing the unique needs of our customers. Rest assured, if you ever need to reach out, our team is ready to assist you promptly. We look forward to providing the support and peace of mind that you expect and deserve.
- The Endurance Team
Reviewed Nov. 22, 2025
I started this year with Endurance. I bought a new vehicle and figured I probably need the extended warranty down the road. Signing up with Endurance was good and I'd recommend them.
Hi Lloyd! We're happy to hear that you've had a positive experience with Endurance so far, especially with the smooth sign-up process. We strive to make it easy and seamless for our customers from the start. Should you have any questions or need support going forward, please don't hesitate to reach out. Thank you for choosing Endurance, and we're glad to have you as part of our family for the past six months!
- The Endurance Team
Reviewed Nov. 22, 2025
In the commercials, these people say, “I had a $14,000 engine replacement and it didn't cost me anything.” But it's my understanding that every time you submit a claim, there is a $100 deductible, so it's not like it does not cost you anything. And you pay your monthly fee to be in the program. It's a bit misleading. However, Endurance Warranty's program came up well when I looked at a number of the other people in their situation, and I said, “Okay. I'll go with them.”
Hi Fredrick! Thank you for sharing your experience with us. We're glad to hear that you found the sign-up process with Endurance smooth and straightforward. We appreciate your feedback concerning the portrayal of costs in advertising. Transparency is important to us, and we are continuously working to ensure that our communication aligns with the reality of our services. We value your insights and will pass them on as part of our ongoing efforts to enhance our offerings. If you have additional questions or need further assistance, please reach out. We’re here to help.
- The Endurance Team
Reviewed Nov. 22, 2025
I like the monthly ability to pay Endurance versus coming up with $6,000 at once. And I can renew the policy instead of having it expire when I need it most. Ken was our rep during the sign-up and he did an amazing job of explaining to us what we needed and how it could go about. So I was very happy with his service and would highly recommend him to anybody that is looking for a car warranty.
But when I had a claim, it was time-consuming and tedious. When people are out of a car, even if they have a rental, it's frustrating. Endurance dragged their feet getting back to the dealership to approve the repairs, so our car was down for about two weeks and it wasn't because of the dealership. It was because Endurance took so long getting the thing done. I'd like to see at least a 48-hour turnaround back to the dealership. Or better yet, an easier way for the dealership to contact them, because the dealership complained that that was one of the holdups that took so long as it was extremely hard to get ahold of a underwriter or service manager to approve the repairs. I shouldn't have to wait that long to get approval on something that was covered. But as far as the coverage goes, it was great and Endurance did everything you promised.
Hi Peter! Thank you for sharing your experience with us and for acknowledging both the positives and areas for improvement. We're pleased to hear that you value the flexibility of our monthly payments and appreciate the ability to renew your policy as needed, helping you maintain continuous coverage.
We sincerely apologize for the delays you experienced with the claims process. Your feedback about the slow turnaround and lack of communication is invaluable, and we are taking it seriously. Please be assured that we're working diligently to enhance responsiveness for a smoother process in the future.
It’s excellent to know that Ken provided you the thorough guidance needed during your initial setup. We are committed to providing the best support to all our customers and are grateful for your understanding. We truly appreciate your recommendation and look forward to continuing to serve you with the quality care you deserve.
If there's anything further we can do, please don't hesitate to reach out to our customer support team.
- The Endurance Team
Reviewed Nov. 22, 2025
Endurance was cheaper and covered more products than others for replacement. I can pay by the month instead of coming up with a full amount all at once. The rep who signed me up was good and didn’t pressure me. I got the bumper-to-bumper coverage and it was very easy to do.
Hi Rose! We’re happy to hear that you’re pleased with your Endurance plan, especially its competitive pricing and comprehensive coverage. It’s great to know that our representative provided a pressure-free experience while assisting with your plan setup. Ensuring peace of mind, particularly with our end-to-end coverage, is something we strive for each day. Thank you for choosing Endurance for your 2017 Chevy Traverse, and please don’t hesitate to reach out if you need any assistance in the future.
- The Endurance Team
Reviewed Nov. 22, 2025
I applied with Endurance Warranty online and the process was easy. I didn't even talk to anybody. I've only driven 4000 miles this year, so I haven't had any reason to use the policy yet. But so far, I would recommend them.
Hi Linda! We appreciate your positive feedback on our online sign-up process! We're glad that it was straightforward and easy for you. Thank you for choosing Endurance and for recommending us to your friends based on your experience. If there's anything else we can support you with, please feel free to reach out. We’re here to help!
- The Endurance Team
Reviewed Nov. 22, 2025
The rep from Endurance explained what was covered and how much it was gonna cost. Then, I got a quote. My car was a salvage, so it was a little bit more, but I accepted that. I signed up over the phone so it was easy. I used the warranty right away. It was kind of hard trying to find somebody who took Endurance, but I went to AutoZone and asked them if they knew who I could go to. They gave me a repair shop and I went there. I paid some of the co-pay, but Endurance should have paid more. My bill was $2,000 and they paid 1,400.
Hi Beverly! Thank you for sharing your experience with us. We're glad to hear that setting up your coverage was straightforward, and we appreciate your patience while encountering a bump in using your coverage. It's great that, in the end, you found a repair shop through AutoZone that accepted your plan, and most of the cost was covered before picking up your vehicle. We're always striving to provide our customers with satisfactory outcomes and are pleased to hear you are satisfied with our service. Your recommendation means a lot to us, and if you ever have more feedback or need assistance, please feel free to reach out. We're here to help whenever you need us.
The Endurance Team
Reviewed Nov. 22, 2025
I found Endurance on the internet. They offered what I wanted, and bought it. The rep was talented, knowledgeable and honest. I felt comfortable with him. So, I went ahead with it. However, I don't have a clue what I have for policy. They didn't print it. Other than that, everything was hunky-dory with my claim. I couldn't believe it. My dealer that I had the work did the claim. It was a Ford garage. They promoted Endurance there, too. The rep took great care of it and turned the claim in.
I was impressed in what they warrantied, which I thought was a questionable item. I knew it would be an issue because I have a Ford Transit van with the 10-speed, which I have horrific problems in the transmission. I've been into the dealer a year before. They had mentioned to me that it seemed the transmission was going. I drove it for another year and 40,000 miles. It never quit, but it got funky. I had to buy the $9,000 transmission out of my pocket. Endurance paid for the cooler which was a part of the transmission. They paid it in quick fashion, and I paid my $100 deductible.
Reviewed Nov. 21, 2025
We like that Endurance covers pretty much everything. We were approved for four years or 219,000 miles, and it will start after 30 days or 1,000 miles. Our payment plan is good and easy. I also have a friend who got Endurance because I recommended it to her. I told her it was affordable and if anything goes wrong, she can take her car to any service dealer and they'll handle it from there.
Hi Rebecca! Thank you for sharing your experience with us. We're happy to hear that you and your husband found signing up for Endurance to be a smooth process, and that you appreciate the breadth of coverage available. It's great to know that the payment process was easy for you and that making recommendations to friends highlights our affordable and convenient service. Taking your vehicle to the dealership you trust ensures your car gets familiar and reliable care and allows you reassurance while on your travels. We greatly appreciate your recommendations and are pleased that you're finding value in your protection plan. If you ever have any questions or need assistance, please feel free to reach out.
– The Endurance Team
Reviewed Nov. 21, 2025
The customer service specialists are outstanding! Very professional, courteous and willing to go the extra mile to solve my issues and needs the first time. Endurance/Mepco insurance gives me peace of mind knowing that if I break down, run out of gas or even get stranded, I'm safe!! And that too is priceless!!
Thank you for sharing your positive experience with us! We're delighted to hear that our customer service specialists could provide you with exceptional care and a sense of security. At Endurance, highlighting that peace of mind at all times is our priority, wherever you might be on the road. Should you have any further needs or questions, we’re gladly here to help!
-The Endurance Team
Reviewed Nov. 21, 2025
We just used our Endurance Warranty for the first time. GREAT EXPERIENCE!!!! Process was very simple and painless....everything that was covered and repaired was done to our COMPLETE SATISFACTION!!! We will be recommending Endurance to all our family and friends. Thanks to ALL involved at the Endurance A-TEAM....GOD bless you and your loving families....AMEN!
Hi Daniel! Thank you for sharing your experience with us! We're happy to hear that your first use of your coverage was smooth and satisfactory. It's fulfilling to know the process met your expectations. We're grateful for your kind words and recommendations, which truly mean a lot to our team. Thanks again, and all the best to you and your family!
- The Endurance Team
Reviewed Nov. 21, 2025
I have had 2 claims for my 2019 GMC Sierra. I went through my local GMC dealer and Endurance covered my repairs with no issues. I have had other extended warranties and Endurance has been the best. I have recommended Endurance to family members and coworkers.
Hi Chris! Thank you for sharing your positive experience with Endurance. It’s great to hear that our coverage has met your expectations and provided the seamless service that you describe at your local GMC dealer. Your decision to recommend us to family and coworkers is the highest compliment we could receive. We’re here to assist you at any time should you have further needs or questions.
- The Endurance Team
Reviewed Nov. 21, 2025
This claim arose as an emergency that occurred when our daughter was en route to the airport to pick us up after our vacation. She had our vehicle towed to the dealer for repair. Fortunately, the repair was covered by our Endurance policy and was expedited in only two days. I was thrilled I had purchased this extended warranty policy for my vehicle. This company's policy covers much more than other companies. I highly recommend purchasing their coverage for your vehicle.
Hi Denis! Thank you for sharing your experience with us! We're happy to hear that your Endurance plan provided you with timely assistance and comprehensive coverage during your emergency situation. It's great to know that we could contribute to your peace of mind and that the process was efficient. Thank you for recommending our coverage to others. If you ever need assistance or have more to share about your experiences, we're here for you.
- The Endurance Team
Reviewed Nov. 21, 2025
I took vehicle to Tim Lally due to code reading VVT solenoid failure. They changed 3 of 4 solenoids which requires the top of engine being removed. I paid $100 deductible which was great. Then the next day code appeared again for that FOURTH solenoid, which I feel should have been changed with the others. So not only was your company charged, in effect, twice for a job that could have been taken care of while engine was parked, but I had to pay another $100. I called you and was told I couldn’t avoid another deductible. Even so, I’m not upset about the reasonable deductible amount…just should not have had to pay it twice for basically the same issue, thank you. All that said, I am VERY pleased with Endurance.
Hi Thomas! Thank you for sharing your experience with us. We're glad to hear you are happy with Endurance and we appreciate your feedback about your recent service visit. We understand how it would have been more convenient and cost-effective to address all affected solenoids initially. Our team is committed to making sure our procedures are considered and refined where necessary to prevent similar issues from happening in the future. Thank you for your valuable input, and for choosing Endurance. Please let us know if you need any further assistance.
- The Endurance Team
Reviewed Nov. 21, 2025
He had good customer service and was patient with me. And helped me with what I needed and I appreciate him being patient and being polite. Wish more people was professional and helpful like he was. I would recommend endurance
Hi Kelvin! Thank you for your positive review. We're happy to hear that you experienced such helpful and professional service. Our team prides itself on being polite and patient, and we're thrilled you would recommend us. Please reach out anytime we can assist further!
- The Endurance Team
Reviewed Nov. 21, 2025
My starter went out on my car I use for work over the weekend and immediately I was concerned after reading some reviews. I had never used my Endurance Warranty, but I have to say it was the easiest thing to do.. They were professional. They took care of everything and I am so glad I am part of the Endurance family now.
Hi Jim! Thank you for sharing your experience with us! We're thrilled to hear that using your Endurance protection plan was smooth and easy when you needed it most. Knowing that our service and professionalism brought you peace of mind and ease only reinforces our commitment to providing exceptional support to every member of the Endurance family. If you require any further assistance or have more questions in the future, we're always here to help. Welcome, and thank you for trusting Endurance!
- The Endurance Team
Reviewed Nov. 21, 2025
I'm a Endurance Warranty Customer and I can tell you they're a rip off, you have to provide proof that you have maintained your vehicle in a periodic maintenance schedule, which means oil changes every 3000 miles. Don't waste your money, Lmao you're going to pay either way at least more than half of what they're going to pay out. I paid approximately $7000.00 and they maybe paid $1400.00 to repair my Air Conditioning.
Hi Jerry. Thank you for sharing your experience with Endurance. We're sorry to hear that the terms of your coverage and the necessary proof of maintenance schedule were not more clearly outlined upon enrollment. We recognize how vital it is to ensure our customers are fully informed about the realities of their coverage in order to effectively make use of its benefits.
We’re committed to addressing any disappointments and provide assistance for future claims. We invite you to reach out to our team directly at feedback@endurancedirect.com so we can gather full details about this situation. Please know that your feedback is crucial as it helps bring unsatisfactory outcomes to our attention and allows us to improve our policies moving forward.
Thank you for reaching out and allowing us the possibility to improve.
-The Endurance Team
Reviewed Nov. 20, 2025
Gabby ** was excellent 100% and needs a raise. I don't talk much. I've worked in customer service as a mgr. I wish I more on my staff like Gabby. I was going to change my warranty not now we have all the information we need. Thank you Gabby.
Hi Gabby! Thank you for leaving us such positive feedback. We're thrilled to hear about your great experience with Gabby, reflecting her commitment to exceptional service. We're glad she could provide all the necessary information to ensure you're confident in continuing with us. We'll be sure to pass along your kind words to her, and it will undoubtedly make her day. Should you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We're honored to have you as part of our customer community.
- The Customer Service Team
Reviewed Nov. 20, 2025
I bought an Endurance extended warranty for my Escalade, and I’m really glad I did. About a year in, I ran into a lifter issue — pretty common with GM vehicles — and when I took it to the shop, it turned out to be a pretty major engine repair. I reached out to Endurance, and they stepped in right away to help. The repair involved replacing the lifters, valves, and camshaft, after proving the teardown report which totaled around $9,500. Endurance covered about $7,000 of that! All I had to provide were my oil change receipts — thankfully, I’ve always kept up with oil changes every 5,000 miles. Huge thanks to Endurance for approving the claim and saving me from a massive bill. Definitely recommend them if you’re looking for solid extended warranty coverage and peace of mind.
Hi Chaitanya! Thank you for sharing your experience with us! We are thrilled to hear that your Endurance protection plan was a lifesaver when your Escalade had engine issues. It's great that we could step in and cover a significant portion of the repair costs. Keeping up with your oil change records is such a vital part of the coverage process, and we're glad it all went smoothly for you. Your recommendation means a lot to us, and we're glad we could give you peace of mind. We look forward to providing you with ongoing excellent support.
- The Endurance Team
Reviewed Nov. 20, 2025
Endurance met all my expectations of what a great warranty service provides. My claim was hassle free, timely and without question the easiest process I have ever experienced. Once I went to my dealership it was handled by them. No hidden problems. I am glad I picked Endurance for my warranty service.
Hi Thomas! We're thrilled to hear that Endurance met your expectations and that your claim process with us was hassle-free and smooth. It's great to know that partnering with us has resulted in a seamless experience with your dealership. Providing straightforward and comprehensive vehicle protection is our top priority. Thank you for choosing us for your vehicle protection and we look forward to continuing to meet your needs. If you ever have any questions or need assistance in the future, please feel free to reach out.
- The Endurance Team
Reviewed Nov. 20, 2025
Had a great experience while speaking with both agents. They were very helpful and informative about our needs. We have been with Endurance for 8 years. Great team to work with. Thanks. I appreciate them working within our budget. Thanks again.
Hi Derek! Thank you for sharing your positive feedback! We're thrilled to have been able to provide assistance that met your needs over the past 8 years. Our team strives to offer informed and budget-friendly solutions, so it's great to hear you found your interactions with our agents both helpful and informative. We appreciate your loyalty and trust, and we’re here to serve you anytime. Thanks again for your kind words.
- The Endurance Team
Reviewed Nov. 20, 2025
I was completely satisfied with this service. It was done in a timely manner. The only kick back I had was the length of time it took for the adjuster to get to the shop. I am going to recommend this service to my family and friends. I'm satisfied with everything.
Hi Alfred! Thank you for taking the time to share your positive experience with us. We are thrilled to know that the service met your expectations and was completed in a timely manner. We appreciate your feedback regarding the adjuster's visit to the shop and will work towards improving this part of our process. Your willingness to recommend us to your family and friends really means a lot. We look forward to continuing to provide you with reliable service.
- The Endurance Team
Reviewed Nov. 19, 2025
I've got a vehicle that's been out of warranty for a couple of years and I plan to keep it for a while. Based on reviews, Endurance was one of the better insurance companies. Also, based on my interviews with people I have my service with, both of them said that they've had good experience with Endurance paying the bills.
The Endurance fellow that I talked to was also not pushy. He was able to answer all the questions. He covered a lot of the things that were of interest to me. So, it was at that point that I decided I’d give Endurance a try. I also talked to one of their reps cause I had some questions and a couple other things of interest I wanted to know about. She was pleasant and she answered my questions. She was a little bit high-pressure sales ‘cause she certainly didn't want me to cancel at that point. I understand that. But I don't think she was out of line with it. She did okay. At any rate, I didn't cancel that day.
Hi Kim! Thank you for sharing your experience with us. We're happy to know that your interactions with our representatives have been beneficial and answered your questions thoroughly. We strive to provide clear and supportive service, and it's gratifying to hear how our team made a positive difference in your choice to move forward with us. If there are any additional questions or if you have anything further you'd like us to assist with, please don't hesitate to reach out. Your insights are valuable to us in continuing to improve our offerings.
Thank you for choosing Endurance,The Endurance Team
Reviewed Nov. 18, 2025
Thank you to Claims dept Kira, and Keith in the Account Specialist Dept, kudos to both, and assets to your company!!!! Thank you for your help!!! Even though I've had hiccups along the way, it's nice that there's still people out there who actually care in any industry, so thank you!
Hi Ryan! Thanks so much for your kind feedback. We’re thrilled to hear Keith from the Account Specialist Department and Kira in the Claims Department were able to assist you effectively. Our team is committed to providing attentive and caring service, and it's heartening to know their efforts made a difference in your experience. Thank you for acknowledging their contributions, and for being a valued part of our community. We look forward to being of service in any future needs you may have.
- The Endurance Team
Reviewed Nov. 17, 2025
Simply put, Endurance is a SCAM - Stay Away!!! Denied my claim on a loop hole. Horrible customer service and very rude. I would not recommend this company to anyone. They are by far the worst company I have ever encountered... If I could leave a lower star rating I would.
Reviewed Nov. 17, 2025
The customer service is absolutely wonderful, very helpful. I will say that I'm getting kind of tired of the common customer service voice as it is a little annoying, but I do understand the need for it.
Hi Brett! Thank you so much for your positive comments about our customer service! We're thrilled to hear you found our service helpful. We understand that the standard customer service approach can sometimes feel a bit predictable and we're always striving to ensure the voice of our support teams offers reassurances. Your feedback is invaluable in making continuous improvements. We’re here for any questions or further assistance you might need.
- The Endurance Team
Reviewed Nov. 17, 2025
Customer service regarding billing, payments, change of address, all handled with empathy and caring. Rep Caroline helped me avoid policy cancellation by finding acceptable changes that kept my policy affordable. She is a great asset to your team.
Hi Foster! We’re thrilled to hear about your positive experience with our customer service team. It's great to know that Caroline helped you maintain your coverage affordably while offering excellent support. Customer satisfaction is crucial to us, and acknowledging our team's efforts brings joy to us all. Thank you for recognizing her dedication and for sharing your feedback. We’re always here to support you with any future needs!
-The Endurance Team
Reviewed Nov. 16, 2025
When I bought my car, the mechanic who installed the new motor mentioned Endurance. He swears by them. I got the Secure Plus policy, and the rep that I talked to was very helpful. He explained everything down to the T. He answered all my questions. I had a few, but he seemed to iron it out. He did his job. I put my cousin right on Endurance the same day. She owns a Mercedes as well. I told her the deal that the rep gave me. She called right away directly and got signed up too.
Hi Michael! Thank you for sharing your experience! We're happy to hear that our representative made the sign-up process smooth and comprehensible for you. It's fantastic to know that our service led you to recommend us to your cousin, and we're glad she found value in our packages too. We always strive to keep our customers informed and supported at every step, and it's gratifying that this translated into a positive factor for you. Should any concerns arise or when you're ready to tap into your coverage, please feel confident that our team is here to assist you. Welcome to the Endurance family, we're here if you need us.
- The Endurance Team
Reviewed Nov. 16, 2025
My car was out of warranty, and I decided to go with Endurance since they've been around for a long time. It's a little bit higher than some of the other places, but it all balances out in the long run. I’m not good with computers but I’ve signed the papers and everything I was supposed to sign. I was happy with the sign-up process. The reps explained what I would get and how much I had to pay out. I needed to give them a call or go to one of their repair shops. So, it was alright.
Hi Betty! Thank you for sharing your positive experience with us. We are happy to know that the sign-up process was seamless, and that you felt reassured and well-informed by our team about the coverage options. We're glad the clarity of costs and services met your expectations, and your recommendation is truly valued. It was our pleasure to assist you, and we're here anytime you need help in the future. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Nov. 16, 2025
Endurance Warranty's rep did a very good job. I was pleased with the assistance I got and how quickly everything went into place. It worked very smoothly. He was honest with me. The pricing is set up where I can pay it by the month, which is better than having to pay a big lump sum. I'm happy with what I'm paying a month because it's a security for me.
I wanted to know what their best warranty was because I wanted to make sure everything was covered on my truck. I asked the rep a couple of questions and he answered them. I got the top plan. I felt comfortable taking it because he explained it well to me and it was what I needed or wanted. He explained the service rates where some warranties will only cover a certain amount. But with Endurance, if the hourly labor rate is $200 an hour, they pay that. That makes a big difference today with the increase of everything. Another thing he said that made me feel good about it is they would recommend GM parts on my truck. They wouldn't expect me to put secondhand parts on it.
Hi Beverley! Thank you for sharing your experience with Endurance, and for choosing us to protect your vehicle. It's great to hear that our premier plan and flexible payment options suit your needs. We’re proud to offer solutions with no hidden charges and GM parts to ensure optimal quality. Your recognition of the representative’s transparency affirms our commitment to exemplary customer service. We appreciate you entrusting your 2019 GMC Canyon SLE to our protection and look forward to providing support and satisfaction as promised.
- The Endurance Team
Reviewed Nov. 16, 2025
An auto warranty was cheaper than financing a vehicle through the dealership, and I wanted to be able to cancel it if I didn't want it anymore. Signing up with Endurance was like talking to a friend. The lady that I spoke with was very knowledgeable and helpful. So, it was a good experience. The customer service was great. The only issue I had was that the payment came out of my checking account under a third-party name I didn’t recognize. I’m assuming it was Endurance, but the name was different, which was confusing. It would help if they explained upfront that the payment may show up under a different company name, so you don’t panic and think there’s unauthorized activity on your account. And then call the bank and cancel the payment because you don't recognize it.
Hi Nicole! Thank you for sharing your experience with us. We're happy to hear that our customer service team made your sign-up process feel comfortable and seamless. We also appreciate your insight regarding the payment process. Providing clear communication to avoid any confusion is important to us, and your feedback is invaluable for making necessary improvements.
We're glad you found our service more advantageous and affordable. Your satisfaction is our top priority, and we're here should you have any questions or need further assistance.
Thank you for choosing Endurance.
- The Endurance Team
Reviewed Nov. 16, 2025
My brother was the reason I signed up with Endurance and I received exceptional customer service when I did. The person I spoke to did a phenomenal job. She explained everything to me. She was patient with me 'cause I had a thousand questions.
Hi Adrienne! Thank you for sharing your experience with us. We're happy to hear that our customer service met your expectations and left such a positive impression on you. Clear communication and patience are top priorities for us, so it's great to know that our representative was able to assist you so well. We appreciate your recommendation and look forward to providing you with excellent service in the future. If you have any further questions, please don't hesitate to reach out.
- The Endurance Team
Reviewed Nov. 16, 2025
I was with CarShield which was a lot cheaper, but my car dealer doesn't take them. When I bought my car, Endurance came with it. Their customer service is very good. They are very cooperative and easy to talk to.
Hi Carolyn! Thank you for sharing your positive experience with Endurance. We're happy that our team's cooperativeness and accessibility met your expectations. We're so glad to know that choosing Endurance accommodated your dealership preferences smoothly and that our sign-up process and customer service added to your satisfaction. We appreciate your recommendation and are here for you whenever you need assistance or more information.
- The Endurance Team
Reviewed Nov. 16, 2025
I have a family member who has the warranty with Endurance, and he loves it. I took his word for it. Signing up was easy, hands-on, and the rep explained everything to me. Everything was knowledgeable. I understood everything that's going on.
Hi Quincy! Thank you for sharing your experience with us! We are happy to hear that you chose Endurance based on the glowing recommendations from your family and had such a smooth sign-up process. We're proud that our representative made everything clear and straightforward for you. Your positive feedback and satisfaction mean a lot to us, and we're always here to support you throughout your journey. Please feel free to reach out if you have any questions or need further assistance.
- The Endurance Team
Reviewed Nov. 16, 2025
Endurance seemed to be better than the other companies. Their representatives seemed to be honest and very knowledgeable. So, it seemed to be a good fit. I was comparing it with the plan that they give from the dealership and didn't read good things about the one that the dealership offers. Getting signed up with Endurance was very easy.
Hi Margaret! Thank you for taking the time to share your experience with us. We're happy to hear that you found our representatives knowledgeable and that our services matched your needs. While waiting for your coverage to kick in can be a minor inconvenience, we're glad to know the overall process was satisfactory for you.
It's great to favorably stand out in your comparison of different providers—your choice validation means a lot to us! Rest assured, our team is committed to ensuring you have a positive journey with us from here onwards. If there's ever anything else you might need, please don't hesitate to reach out.
Thank you for choosing Endurance, and we appreciate your recommendation to others. Welcome to the Endurance family!
-The Endurance Team
Reviewed Nov. 16, 2025
Endurance helped me out last year when my car broke down. I did have that roadside assistance. When I was signing up with them, I was talking to this guy who let me know everything that I would be getting. He discussed everything that the policy is gonna cover to help me out and let me know what was going on. He did a good job.
My car just broke down on me yesterday. I had to take it in this morning. It told me that I need to turn off my engine, which I couldn't do because I was in traffic. So, I called Endurance. Now, the icons ain't even coming on, but I took it over to the dealership and told them they needed to look at it. I can't be driving it if it's gonna be doing this. I'm glad that I did get the extended service with Endurance because so far, they have provided everything that I've needed. They have been really good to me.
Hi Gabriel! Thank you for sharing your experience with us. We are thrilled to hear that our customer service representative made you feel confident in your protection plan choice and provided the needed reassurance during unexpected events like a breakdown. It's great that the comprehensive coverage and responsive roadside assistance were there for you when you needed them most. We truly value your feedback and continue to strive towards providing dependable support for our customers. If you have any further questions or needs, please feel free to reach out to us.
- The Endurance Team
Reviewed Nov. 15, 2025
My mom has Endurance on one of her cars. During her setup process, they were very thorough and knew what they were doing. When my mom had to file a claim, it was super easy. It's her Sunday fun day car that's warrantied under Endurance. It's a manual, and the slave cylinder and the clutch went bad on it. Endurance replaced both of them. We had it towed to the auto repair shop place, and they handled it from there. Endurance was very communicative as well. Everyone on the phone is super friendly.
When my warranty went up, I was on the fence. I was wondering if I should I buy a new car or just put an extended warranty on it. It was $150 a month for a warranty versus $400 to $500 a month paying for a new car. It was more practical to get a warranty and when I talked to Endurance on the phone, they were professional. Their pricing is really good comparatively as well. I like that it's made monthly and not some huge lump sum upfront that you'll never know if you'll see that money again.
The only thing that was weird is the fact that if the car's VIN number has been checked more than once, for some reason, it affects the price. The rate that the rep quoted was for that call, and if I was to call back again, it would be possibly higher, which that wasn't my favorite thing. I had to make a decision right then. But on the flip side, if you change your mind, they offer a refund.
Hi David! Thank you for sharing your experience with us. We're pleased to hear that Endurance's pricing and exceptional customer service stood out to you. It's great to know the claim process for your mom's car was seamless and straightforward, as providing stress-free assistance is our goal. While you mentioned concerns with VIN cross-referencing in pricing, we're glad to see our refund policy adds reassurance to your decision. We're grateful for the high rating and your perspective on monthly payments being advantageous. If there's anything else we can assist you with, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Nov. 15, 2025
I saw an ad on television about Endurance Warranty a long time ago. It was significantly more expensive than CarShield. I got less coverage based on the amount of time that I'll be covered. CarShield doesn't put a time limit on it. Other than that, Endurance's rep was very knowledgeable, helpful and thorough.
Hi Gary! Thank you for sharing your experience with us. We're glad to hear that the sign-up process was straightforward and that our representative provided thorough support. We appreciate your feedback about the different coverage options and cost in comparison to your previous experience. While Endurance offers a different structure, our commitment remains to provide quality service and value to our customers.
It’s valuable for us to understand these preferences, as they help guide our continuous improvement. Should you need assistance in the future, or any questions arise regarding your coverage, please don't hesitate to reach out. We look forward to supporting any needs you might have and ensuring a smooth claims process.
- The Endurance Team
Reviewed Nov. 15, 2025
I bought a new used car that had low mileage, and the manufacturer warranty on it has already expired. In this world of everything costing an arm and a leg, sometimes both arms, I wanted some extra insurance. I signed up with Endurance and it was very easy. So far, it's been all good. They gave me a good plan and I'm satisfied with it. I'm paying it, but I haven't had to make any claims.
Hi Attila! Thank you for choosing Endurance for your vehicle coverage and for taking the time to give us feedback. We're happy to hear that the sign-up process was seamless for you and that you’re satisfied with your plan so far. We strive to make managing payments and coverage as hassle-free as possible. Should you need to make a claim or require assistance in the future, please feel free to reach out. We’re here to help ensure your peace of mind on the road.
- The Endurance Team
Reviewed Nov. 15, 2025
I was with another company and they messed me over. I had a motor burn up on me and it took me three months to get them to pay for it. I signed up with Endurance for my 2005 Jeep Liberty and it was easy. The rep was really helpful.
Hi Victor! Thank you so much for choosing Endurance after your challenging experience with a previous provider. We're happy to hear that our team provided you with helpful and thorough service during the sign-up process. Ensuring you received the coverage that meets your needs for your 2005 Jeep Liberty is a priority for us. If any further questions arise or if there's anything more we can do for you, please don't hesitate to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 15, 2025
We heard about Endurance through a family friend and I was impressed with the rep's personality when I called. We had a very good conversation, and I went for a full coverage. I haven't used the service, but I would definitely recommend Endurance as far as the signup.
Hi Anne! Thank you for sharing your positive experience with Endurance! We're happy to hear that our team made the sign-up process enjoyable for you. If you have any further questions on your plan or need assistance, please feel free to reach out. Your satisfaction is our priority, and we're here for anything you need in the future.
- The Endurance Team
Reviewed Nov. 15, 2025
I have a 2015 Jeep Grand Cherokee that had about 70,000 miles on it and trying out Endurance was not a bad idea. We negotiated and haggled a little bit when I signed up but it was a pleasant experience. I haven't had to use the warranty yet but I'm glad that there's somebody out there I can talk to should I have the need.
Reviewed Nov. 15, 2025
I went to Endurance Warranty's website and the name seemed positive. Their rep seemed to know his job and he convinced me. The only thing is that I haven't filed anything. I just got with them. I don't know much about them yet. But the price was good. I would recommend them.
Hi Carol! Thank you so much for sharing your great experience! We're thrilled to hear that our representative made such a positive impression and was helpful during your initial interaction. We’re grateful for your endorsement, and it’s amazing to know that you’re satisfied with the pricing and service. We look forward to providing you with continued excellent support whenever you need it. Thanks again for choosing Endurance!
- The Endurance Team
Reviewed Nov. 15, 2025
I've been seeing Endurance Warranty on TV 10 times a day. I had decided before I wanted Endurance. I was gonna get CarShield at first, but I decided to go with Endurance. Signing up with them was great. The gentleman was very nice. He said I would get some information through the mail to put in my car window, but I haven't received anything. I hope this isn't a gimmick. That is what I thought about when I got ready to get some work on my car.
Hi Larry! Thank you for sharing your positive experience with us. We're happy to hear that the sign-up process was smooth and that our representative provided helpful and friendly service. We appreciate your high rating and look forward to continuing to meet your expectations in the future. If you need any assistance, please don't hesitate to reach out.
- The Endurance Team
Reviewed Nov. 15, 2025
My van is getting up in age a little bit. Parts are wearing, and I wanted to make sure it was repairable. Endurance was most advertised and I signed up with them. They said a lot of good things about the parts and guaranteed if my van was to quit, they would fix it. The rep shared the areas that were covered with the policy, how long I would have to pay and how long the policy would last for me. I was assured that if I should happen to need them, they would be there for me.
Hi Joseph! Thank you for sharing your experience with Endurance! We're happy to hear that the signup was straightforward and the representative was able to provide you with all the necessary information in a clear and efficient manner. It's great to know that we could give you peace of mind regarding your vehicle's protection. Should your van need any assistance in the future, we'll be here for you. If you have any more questions or need further support, please feel free to reach out. We appreciate you choosing Endurance and look forward to being there when you need us.
– The Endurance Team
Reviewed Nov. 15, 2025
I was looking for an extended warranty. I saw Endurance Warranty online, on social media, and I've also seen the commercials on TV. I was to go with CarShield because I'm not a big fan of Ludacris who Endurance had advertising for them. I'm not a fan of anybody in rap. I don't particularly care for some people. But I didn't let him have any effect on my decision for selecting Endurance. I went online and did a comparison between Endurance and CarShield. Endurance scored number one as far as top warranties on the internet. I've talked to a very pleasant young man. I liked his ability to answer all of my questions. He gave me access to different packages, and I told him what I was looking for. I'm a senior citizen and I ask a lot of questions. He was very patient with me. I downloaded my insurance policy and I have checked it out.
Hi Hatti! Thank you for choosing Endurance as your vehicle protection provider and taking the time to share your positive experience. We're happy to have our team rated so highly. It’s great to hear that you found our application process smooth and that our customer service team was attentive and effective in addressing your needs. Your satisfaction with our offerings and pricing is something we take great pride in, and we're thrilled to have guided you towards the ideal coverage for your SUV. We look forward to supporting you with top-quality service moving forward. If you have any other questions or require further assistance, please don't hesitate to reach out to us at any time.
- The Endurance Team
Reviewed Nov. 15, 2025
I like that Endurance has a lot of good reviews. I signed up with them and their customer service has been great. I'd recommend them.
Hi Ashley! Thank you for sharing your positive experience with Endurance's customer service. We're happy to hear that everything was handled well and that you were satisfied with your interactions. It means a lot to us that you took the time to give your feedback. Should you need any assistance in the future, we’re always here to help.
- The Endurance Team
Reviewed Nov. 15, 2025
Endurance they reached out to me one time but I never responded. They reached back out again and I liked what they offered. The sign-up process was thorough and I understood everything the rep was talking about. The price was great. I was expecting it to be more expensive.
Hi Roberto! Thank you for sharing your positive experience with Endurance. We're thrilled to hear that the streamlined sign-up process and the assistance from our representatives contributed to your satisfaction. Your kind words about our customer service and pricing are sincerely appreciated. It's great to know that you found value in the coverage options we provide and even felt confident enough in our service to recommend us to your friends. Our team is dedicated to continuing to provide the exceptional service you experienced. Should you need further assistance or have any questions, please feel free to reach out. We're here to help!
- The Endurance Team
Reviewed Nov. 14, 2025
I was watching television, and Endurance was on one of the commercials. It's been a month since I signed up for a bumper-to-bumper coverage and it was easy. I wish the price was lower though. Besides that, the reps were very knowledgeable and helpful.
Hi Lashica! Thank you for sharing your experience with Endurance. We’re glad to hear that our representative was able to assist you effectively during the sign-up process. Our goal is to make setting up coverage as easy as possible, and it’s great to know you found it straightforward. While we understand pricing can be a bit impactful, we strive to ensure the comprehensive services provided meet expectations. If you have any questions or need further assistance, please feel free to reach out anytime.
- The Endurance Team
Reviewed Nov. 14, 2025
It's very expensive to get maintenance done on vehicles nowadays. Just having the warning light on costs a lot of money. I wanted to have an extended warranty because of the cost of repairs so I called Endurance and talked to someone. We had quite a long talk about it, and I got interested. He was very informative. I could ask him questions, and he had no problems giving me information so that when we were done, I was satisfied. However, it's very hard making payments because I got laid off. I talked to a person at Endurance and explained my situation. He said that I can be covered through December 8th. It was easy getting ahold of Endurance or talking to anyone there to find out information.
Hi Jimmy! Thank you for sharing your experience with Endurance. We're happy to hear that our team was able to be of assistance and that the sign-up process was seamless and informative. It's great that you found our communication straightforward during these challenging circumstances, and that our representatives could provide reassurance about your coverage. We value your feedback and are committed to supporting you as needed. Should you have any further questions or require assistance, please do not hesitate to reach out. We're here to help and wish you all the best in your upcoming endeavors.
- The Endurance Team
Reviewed Nov. 14, 2025
I saw Endurance Warranty in the commercials. Also, I talked to garages about what companies they liked working with and what they didn't. I spoke to mechanics, too, and that also ruled some companies out. The customer service was great. Endurance's rep was very enthusiastic, friendly, helpful and informative. Everything went smoothly.
Hi Christopher! Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that the process was smooth and that you found the representative helpful and enthusiastic. Your satisfaction is our priority, and we're grateful to have met your expectations. Please don't hesitate to reach out if you need any further assistance in the future.
- The Endurance Team
Reviewed Nov. 14, 2025
I had a bad experience with Hyundai with cars being under warranty and I decided to get my own insurance. I never heard of Endurance until I saw it on the internet and when I called, they seemed fair on the price and coverage. The rep was very informative and explained everything step by step, and I decided to sign up with them. It went very well.
Hi Edward. We're happy to hear that the informative assistance you received made the sign-up process seamless. It's rewarding to know that you chose Endurance for peace of mind compared to previous experiences. Although you mentioned some uncertainty about specific perks like rental or roadside assistance, please feel free to reach out to our team for detailed information. We're here at any time to ensure all your questions are fully addressed. Thank you for trusting Endurance! We look forward to serving you over the next few years.
- The Endurance Team
Reviewed Nov. 14, 2025
This company is completely unreasonable. They ask for unrealistic documentation—like oil change receipts that include your vehicle’s mileage, which no regular merchant provides. Here’s what happened: I took my car in for service, and they requested my last three oil change invoices. I submitted the most recent two, but the oil change from May was done by my son. My contract clearly states that oil changes can be performed by anyone, not just a professional shop.
Despite that, they insisted I provide proof that I actually purchased the oil for that service. I contacted AutoZone corporate and obtained a transaction history showing the purchase. I submitted it, and now they’re refusing to accept it because the receipt doesn’t show mileage or vehicle information. Tell me—when has any store ever printed your car’s mileage on an oil purchase receipt? Their requirements are unrealistic, and they use them to avoid honoring valid claims. I have two vehicles covered under this extended warranty, and I will be canceling both immediately. Please look elsewhere for coverage; this company is complete bullshit.
Reviewed Nov. 14, 2025
I've been with Endurance Warranty for a couple of weeks. I bought a vehicle that had 100,000 miles on it. Endurance is supposed to be better for high-mileage cars. Signing up with them was very easy. The rep was top-notch. Also, the price seems reasonable. I got the contract. Edurance said it comes from WALCO. I was very satisfied. I recommended Endurance to a friend of mine.
Hi Clifton! We truly appreciate your feedback and are thrilled to hear about your positive experience with Endurance! It’s great to know that you found the signing-up process seamless and received excellent customer service. We're glad the pricing and plans have met your expectations, and it’s fantastic that you’ve felt confident enough to recommend us to a friend. If there's ever anything more we can do for you, please don't hesitate to reach out. Thank you for choosing Endurance!
- The Endurance Team
Reviewed Nov. 14, 2025
Horrible customer service.. My husband was so aggravated and upset about his experience. I had to get on the phone and was given a false name of a cs rep.. ugh! Had to be transferred several times. Took 3 hours, finally got someone after threatening to sue. Endurance paid only 20%.. False claims about them covering everything.. False advertising!!
Reviewed Nov. 14, 2025
I had a rep by the name of Ashley who was very informative very patient to help me all the way through. Good customer service or bad I always like to leave review $30,000 views of my reviews and I really appreciate it the way she handled my call today. Thanks Ashley.
Hi David! We're thrilled to hear about your positive experience with Ashley! Ensuring customer satisfaction through informative and patient service is what we strive for. Thank you for sharing your review and for letting us know how well Ashley handled your call. We're always here to assist you.
- The Endurance Team
Reviewed Nov. 14, 2025
I was late one night calling, but a lady took care of taking my application. The next thing I knew was I have a policy with Endurance. The only thing I haven't received is a booklet about what is covered in the policy.
Hi Ronald! Thank you for sharing your experience with us. We're happy to hear that our representative was able to assist you with the application process so late in the day. We apologize for any delay in receiving your coverage booklet and detailed information. Please contact our team directly via feedback@endurancedirect.com and we will ensure it is on the way to you. If you encounter any issues or if there's anything else we can help with, please feel free to reach out. We're grateful for your feedback and your consideration in recommending us.
Thank you,The Endurance Team
Reviewed Nov. 14, 2025
We know these raggedy cars will eventually break down. I had Endurace for my first warranty. Signing up with them was pleasant. The man did very well. He explained everything.
Hi Jacqueline! Thank you for taking the time to share your experience with us. We're thrilled to hear that your first experience diving into a protection plan with Endurance was a pleasant one. Our goal is to make the sign-up process seamless, and we’re glad to know that our team was able to clearly explain all the details without rush. We appreciate your recommendation and are always enthusiastic to support you and ensure your vehicle remains protected. If you ever need further assistance, please don’t hesitate to reach out. Wishing you smooth travels ahead!
- The Endurance Team
Reviewed Nov. 14, 2025
Everything's been fine with Endurance. Their quote was a lot higher than what I got from another company, but the benefits were broader. It's like a bumper-to-bumper warranty, so I went with that. I was also told that most of the GM dealers like Endurance. That made me decide to go with them, too.
Hi Mary! Thank you for sharing your experience with us! We're glad to hear that our comprehensive coverage and positive reputation influenced your decision. We're glad the signup process was smooth, and we look forward to providing great service should you need it in the future. If you have any questions, please feel free to reach out. Welcome to the Endurance family!
- The Endurance Team
Reviewed Nov. 13, 2025
Hello my name is Stephanie **, I recently signed up for coverage. I tried and tried to reach out to Endurance to cancel be fire the 30 days. I couldn't reach anyone so I sent a email. Then upon reaching someone, I was told I had to send a notarized letter to cancel. Ok mind you, time is running out. They told me the notarization would be waived. Being I wasn't told I had to do this prior getting the coverage. I asked the representative would this stop my refund, she said no. The letter was sent back on the 6th of November. They say they didn't receive it until the 10th of November,mind you time has ran out from all this confusion. Now they are telling me 6 to 8 weeks for refund. This is bull crap. A email does not lie. I will take this up with higher authority. Very disappointed 😞
Reviewed Nov. 13, 2025
Every time trying to get Endurance to pay for repairs there was always a problem. Take for instance a oil change. Endurance didn’t cover it as promised because the receipt was handwritten and not computer generated. $50 caused me to cancel other repairs I had to pay out of pocket. I paid $1500 put of pocket. Endurance is all about making money not customer service.
Hi Michael. Thank you for sharing your experience with us. We sincerely apologize for any frustration you encountered with the coverage and claims process. Your feedback highlights an essential area of improvement for our services.
It's concerning to know that a receipt format issue impacted your service experience, and that you ultimately had unexpected out-of-pocket expenses. We want to ensure our contract terms are clear and expectations are met efficiently. We would like a chance to review and address these concerns directly.
Please reach out to our team at feedback@endurancedirect.com with your account details so we can work towards resolving this situation for you. Appreciate your patience and understanding. We hope to regain your trust and demonstrate an improved experience.
Thank you,The Endurance Team
Reviewed Nov. 13, 2025
The rep was very professional and knowledgeable about all areas of the policy and best options for my coverage. I began very skeptical and started to cancel. But she quickly reassured me and stated the reason for the changes and benefits to me. Great person representing your company!
Hi Alton! We’re happy to hear about your positive interaction with our representative! Thank you for taking the time to share your experience. Our team is committed to providing knowledgeable and professional service, ensuring that our customers feel confident and reassured in their coverage decisions. We’re glad we could address your concerns promptly. Your feedback means a lot and reinforces the work we strive to do every day. We're here whenever you need us, and we appreciate your trust in us.
- The Endurance Team
Reviewed Nov. 13, 2025
I noticed in other reviews that they covered steering. However when we called in they denied our claim. They said due to a leak from the sealant for the steering it was a fluid issue and they don’t cover fluids. When we called in to find out what Endurance covered. We were told by the rep (which I will not name) said to us ( my wife and I) it will cover everything! Well to me that is deceitful blatant LIE! I would never recommend Endurance to my friends or even enemies!
Reviewed Nov. 12, 2025
Good customer service and support. I had no issues with my purchase or when I made my first payment over the phone. I have also recommended family, coworkers and friends. I have used Endurance in the past on a previous vehicle for my mom. Thanks. Sincerely, Mr Demetrius **.
Hi, Mr. Demetrius! Thank you for sharing your positive experience with Endurance. We're happy to hear that our service and support met your expectations and that your payment process was smooth. We appreciate your recommendations to family, colleagues, and friends. Your loyalty both current and past means a lot to us. If there's anything else we can assist with, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Nov. 12, 2025
About two months ago, I covered both of my automobiles. A 2020 terrain and a 2014 GMC Sierra. The sales person is very nice, very informative. I asked her questions about Boat automobiles. The motor on boat automobiles are supposed to be covered with all parts except normal maintenance. That is understandable. Right after I made the time limit and mileage my belt drive tensioner went out, called them up got a shop to bring it to and was notified the next day that they would not cover it. Said that part does not cover it since I haven’t an old truck.
I thought getting insurance was to help find an old truck. But they denied without the Drive bell tensioner, the engine will not run so that tells me it is a part of the engine that should be covered. I guess I should’ve got a lawyer to read their mass coverage policies instead of just believing their sales person. They may be the best but the best that sticking it to people. I am very disappointed and will be looking for other options.
Reviewed Nov. 11, 2025
Rip off. Bought the secure plus plan. Experience vehicle problems. The part was covered under my contract and it was a run around and until they deny the claim but still collected payment while my vehicle was in shop only to deny the contract they gave. It is rip off when you're supposed to be protected. No one should every use this service.
Hi Denroy. Thank you for sharing your feedback. We sincerely apologize for the challenges you’ve faced regarding the Secure Plus plan and the handling of your claim. It’s concerning to hear about your experience, and we regret any distress and inconvenience caused by the communication and claim denial process. Our intention is to provide assurance and clarity, and it's evident we have not met those expectations in this instance.
To help us investigate and address your specific concerns more thoroughly, we invite you to contact our team directly via feedback@endurancedirect.com. They can explore the particulars of your case and work towards finding a suitable solution. Your experience helps us recognize areas needing improvement to uphold a consistent service standard for our valued customers.
Thank you,The Endurance Team
Reviewed Nov. 11, 2025
I called Endurance and had the pleasure of having Jacqueline as my customer service representative. What a breadth of fresh.. She was very helpful and very friendly. Keep up the good work Jacqueline. You are truly an asset at endurance.
Hi Cynthia! Thank you for taking the time to share your positive experience with Jacqueline. We're thrilled to hear she provided you with friendly and helpful customer service. We truly appreciate your kind words and will make sure to recognize Jacqueline's great work. If you ever need assistance in the future, please feel free to reach out to us.
- The Endurance Team
Reviewed Nov. 11, 2025
We gave Endurance the mileage on our car. Drove it one year no problems. Second year put a claim in for a stupid alternator and they turned it down. They said when we gave them the mileage that it was off a few hundred miles. Mind you we gave photos also after a year and 10000 miles more before we even put a claim in. They said that they had a document stating we falsely gave them the wrong mileage. We asked to see. They said it was not legal to give us a copy. That was the biggest fraud I have seen and they got by with it.
Reviewed Nov. 10, 2025
Bad experience! They only covered a small portion of my only claim, because the part reimbursement was lower than mechanic cost and not comparable labor rates. CXLD after selling with 25000 miles left on the contract. Took them over 2 months and many phone calls to tell me NO refund based upon some internal formula of usage. I also always mailed in payments, if crossed in the mail they would call and demanded immediate payment by cc. Could go on.....
Hi John. We appreciate you taking the time to share your feedback. It's disappointing to hear about your experience with the reimbursement and refund process, along with the payment demands you've encountered. We strive to provide clear and transparent communication in all financial transactions, and we clearly fell short in this instance.
Please know that your concerns about the differential in labor costs and clarifications regarding the refund calculation and payment timing deserve a thorough response. We invite you to contact our team directly via feedback@endurancedirect.com, as we are committed to reviewing your case in detail. Our aim is to understand all contributing factors, offer potential solutions where possible, and continually improve our services.
Thank you once again for bringing these concerns to our attention; we hope to regain your trust.
-The Endurance Team
Reviewed Nov. 10, 2025
Endurance is NOT a warranty company you can rely on. I bought a policy on Oct 4, 2025. Before that, my car only had a starter repair on Sept 24 — nothing related to transmission, clearly stated on my invoice. When my transmission failed later, Lexus dealership confirmed the issue. Endurance initially told me it was covered. After I submitted all proof, they denied my claim, accusing me of a pre-existing condition with NO evidence at all. They take your money, promise coverage, then reject you when it’s time to pay. This is not a warranty — it’s a trap. If you want real coverage, look elsewhere. I would NOT recommend Endurance to anyone.
Reviewed Nov. 10, 2025
Endurance did not approve the replacement of my oil sensor citing the purchase of new tires voided the warranty. The variance of the tire fell within range as stated in their warranty. My Endurance warranty did not expire until 2027. I had to pay for the repairs out of pocket which ran almost $2000. In addition, Endurance also did not send me a prorated refund stating the cost of previous repairs during the warranty period exceeded any refund I may have been eligible to receive. I will be in contact with the AZ Attorney General shortly. Buyer beware.
Reviewed Nov. 9, 2025
An online ad popped up about Endurance Warranty. The rep told me they cover the towing. When she told me that, I was, "This has gotta be the perfect fit for me." I liked her. Her experience and the fact that she went through what I did, and she went from being a customer to employee, convinced me that if it's that great for her, it's gotta be good. She said after I paid my first payment, I'm supposed to get a card in the mail for verification when I go to a dealership. I didn't receive that.
Hi Altron! Thank you for sharing your experience with us! We are thrilled to know that our representative made such a positive impact on your journey with Endurance, utilizing her unique perspective as both a customer and an employee. We apologized for the inconvenience regarding the missing verification card promised during your onboarding. Please contact our team directly via feedback@endurancedirect.com and we will ensure it is mailed to you both physically and electronically immediately. Thank you for joining Endurance!
- The Endurance Team
Reviewed Nov. 8, 2025
Let me start with: when I purchased the contract from James ** I was told that the contract will cover the engine, transmission, air conditioner etc. I was relieved to have something, in case my vehicle had a breakdown. He told me that a contract would be mailed to me. I left it at that. My initial payment was for $171.00. I paid. Payments were going to be $148.97 a month for 30 months for a total of $4469.03. That still wasn't bad. I made my payments monthly. Yet I never received a copy of the contract. I thought all was good! Until my vehicle a Cadillac SRX 2014 started hesitating from a dead stop and would clunk. It didn't do this all the time, so I knew I needed to get it looked at. In the meantime, I was especially stress free knowing I was covered. Little did I know that a storm was brewing.
A week goes by and my A/C stopped blowing cold air. And in Texas, the heat is almost unbearable. So I ended up taking my car to a shop, after notifying Endurance I was taking it in for my air conditioner. They gave me the procedure to have the shop call for authorization before any work is done. I complied. When the shop tried to run the diagnostics, they couldn't because my battery wasn't putting out enough cranking amps. The battery wasn't covered $400. When removing the battery the shop noted that I have an oil leak that is pretty significant. They contacted Endurance, that wasn't covered. When they could run the diagnostics they found several other things NOT covered. Including the A/C. It was the blend doors. Again, NOT covered. The shop asked me "what do they cover"? I provided them with a copy of the 15 page service contract. They apparently called Endurance to try and get some of the things covered. NOT covered.
The warranty for the cars air conditioning had compressor and evaporator coverage. But of course not my problem. If it wasn't for the fact Endurance denied the A/C, Endurance would have authorized the A/C first, and found out later from Endurance, that whatever the auto repair shop submitted for the transmission they would NOT cover anything over $1800. My contract says the yearly limit is $2500. When the shop finally looked into the transmission, they dropped the pan and saw metal shavings and chunks of metal in the pan. They called Endurance and were told that they would have to send an inspector out to verify the shops findings.
Days later after the inspector came and looked at the car, my shop called Endurance only to be told yes it was the transmission but when the shop submitted the invoice to Endurance for the parts and labor, Endurance notified us that they would only cover what the car was worth according to JD Powers. They said they would only pay $1800 for my car to get fixed. NOT covered again. I finally called Endurance and tried to negotiate something, because the shop had already done all this work with diagnostics, removing parts, replacing parts etc. and they need compensation for their hard work. I assumed Endurance would cover the transmission. NOT COVERED.
I finally spoke with a supervisor, who listened and told me, the policies fine print says "if the cost of repairs is more than the value of the vehicle" they would only cover $1800, what they deem is it's value. So they are telling me that my Cadillac wasn't worth the time or money to fix. They never mentioned this when I was purchasing this policy. They just told me all the benefits I could get, for example car rental, towing, key fob replacement. tire repair NOT, all the things I don't need. Then, they would only cover car rental if the car was in the shop for repairs. No, I would have to pay out of pocket first and they would only cover $150. My car was in the shop for a month. I have never been so disgusted with a company in my life. All they want is to get you to make those monthly payments and hope you forget and don't file any authorizations. Never, was I told the car would only be covered to their JD Powers value. This is disgusting.
They never said I would have a limit on anything. They are very deceptive, crooked, money stealing, and have false advertising. They lure you in so they can get you to sign up only to tell you you're NOT covered. I ended up having to pay not only for the transmission, but the labor as well. How much do you think a transmission costs for a 2014 Cadillac? Total cost was $2835.28 for a transmission and labor. They covered only $1800, so I ended up paying a $1235.28. Where are cameras rolling when you need them, Danica Patrick? "Oh Endurance saved me $5000 on my transmission." Endurance in my opinion is the worst......they lure people in by sending bogus letters about their extended warranty and telling innocent citizens they have tried to contact them regarding their warranty, which is false advertising. And of course, senior citizens are the most gullible and trusting people.
Endurance is like a vulture in a tree, waiting for another individual to call in so they can promise they cover all the important thing like engine, a/c's, transmissions, drive train but they don't! They push their benefits no one will use. I would never recommend endurance to anyone. They don't deliver on anything they say they cover. If you get an email or call - run better yet, don't answer, and for goodness sake don't fall for their bullshit. Because they are not worth the money. So don't even try any policies they have to offer---I'm thinking of a class action suit against them.
Also, never once have they reached out to me to try and rectify or satisfy or give me comfort. They deserve every bad review they get ten fold. They have their social media accts, and all their website blocked so no one can leave derogatory or 1 star reviews. Their advertisements to make the hamburger look bigger and juicier in pictures is fraudulent. Endurance needs to protect the people that have the contracts, after all they do pay your salary! Never have I ever run into a situation like this. I expect it from the Chinese and Facebook. Not from Endurance. I only wish I had gotten a copy of all the denials Endurance wouldn't cover. You would think they might cover something? Of course, I can't upload my receipt for my car, because of the way I saved it. Damned computers. But believe you me, this truly happened. The name of the shop that completed the service is ALL TUNE AND LUBE (ATL), in San Antonio TX. So dissatisfied, S.
Reviewed Nov. 7, 2025
Endurance warranty company is one of most horrible company. The customer service is horrible, and they treated me like a piece of 💩💩💩💩... my vehicle was suppose to be covered for break downs. They lied and told me that I drove my vehicle knowing it had damages. They refused to fix my vehicle and was very nasty telling me that. Also blamed me for it as well!!! I would advise anyone not to deal with this company.
Reviewed Nov. 7, 2025
Everything has been great. I've had only one claim, but the process was fast and smooth. Also, all the customer service representatives have been great. So, if you're looking for a good warranty company, then Endurance is the right choice.
Hi Isaac! We’re thrilled to hear about your smooth claims experience and appreciation for our customer service team. Our goal is to make the process as easy as possible, and we're happy to know that our service met your expectations. Thank you for your kind words and for recommending Endurance as a trusted vehicle protection provider. If you ever need assistance, we're here to help!
- The Endurance Team
Reviewed Nov. 6, 2025
I've been with Endurance for 6 months now, great customer service and I like the personal care they give, no issues. I look forward to dealing with Endurance for my two cars I have policies on, this will help me keep my cars for the long run.
Hi Art! Thank you for taking the time to share your positive experiences with us. We’re happy to hear that you've been satisfied with our customer service and personalized care. It's fantastic to know you trust us with your vehicle’s protection, and we're excited to support you in keeping your cars road-ready for the long haul! Please never hesitate to reach out if you need any assistance. We’re here for you.
- The Endurance Team
Reviewed Nov. 6, 2025
The guy I talked to from Endurance was really knowledgeable on what the policy covered and what was not covered, and I was happy with the results. The thing that really sold me on the deal was the deductible. They also had a good insurance policy. They covered 90% of everything on my car and it was only a $100 deductible.
Hi Phillip! Thank you so much for sharing your positive experience with Endurance. It's fantastic to hear that our customer service representative impressed you with their extensive knowledge of coverage details. We're thrilled that the affordable deductible and generous 90% coverage made our protection plan a clear choice to match your needs. Your feedback truly energizes us, as ensuring that customers feel valued and find our plans accommodating is our focus. Warm welcomes to the Endurance family, and we’re always here should you need assistance in the future!
- The Endurance Team
Reviewed Nov. 6, 2025
I've been hearing about Endurance for over 15 years but I got to wait and see. I compared it with others and I decided to go with them for their rating. Everything was perfect and they didn’t hide anything, which made me feel good. I'm a retired military disabled veteran and I need all the breaks I can get. I just started with Endurance and made my first payment on a K5 and a Mercedes. The reps are very understanding and doing an awesome job. I wish other people would take their time and give Endurance a chance to decide on their wallet and their vehicle’s future.
Hi James! Thank you for sharing your experience with us. We’re thrilled to hear that you’ve had a positive start with Endurance and feel secure with our services. We're especially grateful for your service as a retired military disabled veteran, and we're proud to be your choice for vehicle protection for your K5 and Mercedes. We appreciate your recommendation and look forward to serving you in the future. Should you need any assistance, please don’t hesitate to reach out.
- The Endurance Team
Reviewed Nov. 6, 2025
I did a search online and typed in best warranty companies. Endurance Warranty came up first, so that's where I went. The customer service was very informative and the rep was courteous. Everything was okay.
Hi Ronald! Thank you for sharing your positive experience! We're happy to hear that our customer service team made your sign-up process smooth and that the service met your expectations as reliable and efficient. We're here to assist anytime you need further support.
- The Endurance Team
Reviewed Nov. 6, 2025
I saw Endurance Warranty's ad online. They appear to have reasonable rates for the coverage. And based on the reputation, they appeared to be good. They wouldn't stiff you. They pay claims if you have any issues. Signing up with them was easy. Also, the cost seemed reasonable. It's not the cheapest, but it's also not the most expensive.
Hi Peter! Thank you for sharing your positive experience with us! We're happy to hear that you found our rates and reputation appealing, along with a straightforward sign-up process. It's great to hope that when your policy is in effect, it meets your expectations across the board. We’re committed to reliability and are glad that our commitment is valued by informed customers like you. Should you have any questions or need assistance, please don’t hesitate to reach out. We appreciate your trust in Endurance and look forward to serving you in the future.
- The Endurance Team
Reviewed Nov. 6, 2025
Endurance Warranty's rep did very well. He was very professional and knew everything that I needed to know. He knew the product. He told me all that was included in it, which includes some roadside assistance. He also told me I had to wait 30 days before the policy could be used. After that, we didn't have any issues. He just said it was approved.
Hi Jerome! Thank you for writing such a positive review! We're thrilled to hear about your seamless sign-up experience and appreciate your kind words about our team’s professionalism and product knowledge. We're glad the details of the coverage were helpful, and appreciate your insight about the rental car information—which our team is always happy to clarify. If there is any way we can enhance your experience further, please don't hesitate to let us know what we could do to earn that fifth star.
Thank you for recommending us, and we look forward to providing you with continued support.
- The Endurance Team
Reviewed Nov. 6, 2025
What stood out with Endurance is they said that when anything happens to my truck, they'll fix it. When I was signing up, the representative I worked with was cool. I recommend the company.
Hi Rafael! Thank you for sharing your experience! We're thrilled to hear that our representative was able to assist you smoothly and give you confidence in your coverage. Knowing that the coverage offers the peace of mind you're looking for is great. We appreciate your recommendation and look forward to being there for you whenever you need us!
- The Endurance Team
Reviewed Nov. 6, 2025
I wanted to make sure that we can cut out any headaches we might have with the vehicles. Even though I haven't had any problems, I wanna feel secure knowing Endurance Warranty got my back. I went and got a quote from the dealership, which is a third party. I decided to look up online and Endurance was number one ranked. So I figured I would give them a call. They explained everything well. It was easy and very easy to understand. They answered any questions me or my wife might have had and we decided it was the one for us. I was very satisfied.
Hi Francis! We are thrilled to hear about the peace of mind our coverage brings as you and your wife embark on future travels! Thank you for highlighting your seamless sign-up experience and for choosing to trust Endurance. We strive to make our processes straightforward and are pleased that our service met your expectations. We appreciate your recommendation and value the opportunity to serve you. If you need further assistance or have any more questions, please feel free to reach out. Safe travels!
- The Endurance Team
Reviewed Nov. 6, 2025
We had Endurance Warranty when we bought our car. It's an older SUV. I haven't had any experience with them. But so far, their customer service has been very good.
Hi Vicki! Thank you for taking the time to share your experience with us. We're thrilled to hear that you found the sign-up process with Endurance straightforward and satisfactory. Your insights on the coverage for your SUV and the related costs are incredibly valuable. We're glad our service hasn't let you down thus far, even though your interactions have been somewhat limited.
Your positive feedback regarding the beginning of your journey with us is much appreciated. Should you have any more feedback or need assistance in the future, please don't hesitate to reach out. We're here to ensure every step of the way continues to meet your expectations.
- The Endurance Team
Reviewed Nov. 6, 2025
I've had an extended warranty before and decided to try Endurance. The rep during signup was very good in the way he talked to me. He was polite and professional, and he explained everything. He told me it would be 30 days or 10,000 miles before the policy went into effect and he explained everything that was covered on the policy.
Hi Mary Ann! Thank you for sharing your initial experience with Endurance. We're happy to hear that the signup process was excellent and that our representative provided comprehensive and professional service. Your satisfaction with the experience means a lot to us, and we're always here to assist you whenever you have questions or need to use your coverage. We look forward to continuing to support you and ensuring a positive experience with Endurance!
- The Endurance Team
Reviewed Nov. 5, 2025
I don't trust cars after their warranty ends. I know from experience that they tend to break down after, so I wanted to make sure I had an extended warranty. I looked at five companies and went with Endurance due to the overall reviews on the net and the person on the phone that I talked to in Endurance. He was very informative, patient, knowledgeable about what he was talking about, and weighed the pros and the cons.
My signup experience was good, and the program began 30 days after I signed up. It's for another 60,000 miles or four years, and I got one year of the Elite club as well as all of those perks that came with it. There are a bunch of different things, including roadside assistance, rental car reimbursement, etc. All in all, signup was easy and I had, so far, good customer service.
Hi Brian! Thank you for sharing your positive experience with us! It's great to hear that our representative was able to help you understand the benefits and specifics of Endurance. We are thrilled you found the extra perks of coverage like the Elite Club membership and roadside assistance beneficial. We appreciate your confidence in recommending Endurance to others considering vehicle protection. If you have more questions in the future, please feel free to reach out.
- The Endurance Team
Reviewed Nov. 5, 2025
It's very easy to file a claim with Endurance and they have a quick response time. We used it twice already and the process was quick. All we had to pay was 100. However, we haven't received our booklet yet, so I need to call them today.
Hi Tonya! Thank you for taking the time to share your positive experiences with Endurance! It brings us great joy to know that the claims process has been smooth and satisfactory for you. Should you need further assistance with receiving your contract documentation or have any questions, please know that our team is always here to help via feedback@endurancedirect.com or by phone. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service.
- The Endurance Team
Reviewed Nov. 5, 2025
My father was recommended to Endurance Warranty by his friend. So, he decided to inform me to also try it. I have just signed up. I went to the website to learn more about it. And somebody called me and I did it on the phone. It was very easy. The reps explained what the warranty will cover, like the benefits and the different options available.
Hi Margaret! Thank you for your positive review! We're happy that you had a seamless and satisfying experience during your sign-up process with us. Our team strives to provide exceptional service, and your feedback assures us that we are doing just that. Should you have any questions or need further assistance as you continue to explore your coverage, please feel free to reach out to us anytime. We're here to support you and your vehicle in any way we can!
- The Endurance Team
Reviewed Nov. 5, 2025
I looked up the best-rated warranty companies out there, and Endurance came up as number one with all my research. So, I went with them. I dealt with a great gentleman. He wasn't pushy. He was very knowledgeable and I didn't feel like I was rushed. He explained the deductible, what was covered, the mileage, and when it would be up. I was told that the coverage includes a rental car, towing and roadside assistance. Also, they waived their application fee, which was really nice. It ended up costing $119 to sign up. You have to wait 30 days before you can put any claims in if anything happens, but what I understand is that the coverage started. It is impressive that they could fix a couple of problems for the same deductible amount, which is $100. Another thing, too, is my mechanic works with them. I wanted to make sure he was in network.
Hi Nicole! Thank you for sharing your experience and providing a positive review! We’re happy to hear that our representative was able to provide exceptional service in detailing the comprehensive coverage options, from rental cars to roadside assistance. Peace of mind knowing your car is covered is something we strive to bring to all our customers. Our promise of coverage flexibility, like honoring your preferred mechanic and simplifying deductible costs, is just a part of how we aim to deliver excellent service. We look forward to continuing to serve your vehicle protection needs with the same dedication.
- The Endurance Team
Reviewed Nov. 5, 2025
I purchased a 2022 vehicle for myself, which has about 3,000 miles left on its three-year, 36,000 mile warranty. I'm a disabled veteran, and I figured it was a good idea to sign up in case I have problems. There were two companies that were advertising heavy, and one was Endurance. They seemed to give me the better price and the better choices. They were also the easiest to deal with. I signed up online and that was an easy process as well.
Hi Stuart! We are thrilled to hear that your sign-up experience was so seamless and that you found our process straightforward and convenient. We're also glad that you feel confident about choosing Endurance based on our pricing and coverage options. Thank you for sharing your experience, and if there's anything more we can do for you in the future, please don't hesitate to let us know.
- The Endurance Team
Reviewed Nov. 5, 2025
Endurance Warranty's rep was wonderful. We're both military, so we talked about our military days. We connected that way. I felt very relaxed talking to her. I liked their price and coverage. The rep said it's 128 a month. She moved me up a tier and added towing. There were a couple of little things that were in there for a year. That was a plus. She didn't have to do that, but that was nice of her.
Hi Reese! We are thrilled to hear about your positive experience with our customer service team at Endurance. It's great that you felt a personal connection through the shared background with our representative. We're glad she could add valuable upgrades to your plan at no extra cost, enhancing the policy's benefits for you. Thank you for recommending us, and we look forward to continuing to serve your auto protection needs!
- The Endurance Team
Endurance Warranty Company Information
- Social media:
- Company Name:
- Endurance Auto Warranty
- Address:
- 400 Skokie Blvd.
- City:
- Northbrook
- State/Province:
- IL
- Postal Code:
- 60062
- Country:
- United States
- Website:
- www.endurancewarranty.com
