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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 89 Reviews 12975 - 13125
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 10, 2021

    When I compared Endurance with another company, it was more car issues that they covered compared to what I would have gotten with that other company. But, the first guy I spoke with at Endurance wasn't pleasant at all. When I asked if he could email me or give me more details so I can go over it with my husband, he was kind of dismissive and he hung up on me. So initially, I decided not to go with Endurance. But then, a lady called and she was beyond helpful. She had a spirit that helped change my mind. She was available to answer my questions with anything that I needed, and she was able to help give me more understanding on how it works.

    If I have issues, all I have to do is give my card or tell them that I have Endurance, and Endurance would take care of everything for me. There would be less hassle and less work for me. But ask questions on what you're looking for and for your particular vehicle. Some things aren't covered the more miles you have or the older the car. For them to be able to help and be able to give me what I need for my car was more than helpful for me.

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    Verified purchase
    CoverageStaff

    Reviewed April 9, 2021

    The reps made things simple. They explained to me my rights and what is covered. For example, they don't care about whether my car has any problem or not. As long as I drive 1,000 miles and one month, from 1,001 miles together with one month and one day onward, my car is covered fully. They also explained to me the advantage, the special they have and what better stuff they have over their competitors.

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    Verified purchase
    CoverageStaffBilling

    Reviewed April 9, 2021

    I liked Endurance's convenience and the variety of completely covering the vehicle like through and through. I just purchased a new 2014 Kia Rio and had it covered with Endurance. I dealt with an awesome rep. Making payment was very easy and reasonable.

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    Verified purchase
    Customer ServiceContract & TermsCoverageTechPricePunctuality & SpeedBillingRates

    Reviewed April 9, 2021

    I liked the plan that Endurance had. They had towing and reimbursement for some tires every year which wasn't bad. The price wasn’t bad as well. I also liked the way the customer service explained everything to me what was covered. It was almost like nothing was hidden away from me. But I recently canceled this yesterday because of the car itself. Last Friday, the transmission went completely out and it cost me $5,600 to put it in. I needed to put my funds back up that I spent spare for transmission, which the warranty wasn’t ready to kick in because it wasn’t 30 days and 1,000 miles yet. I will call them back at a later date once I get back situated again. They’re a good company but I had some major problems, so right now, it’s gonna be a little difficult with payments and stuff.

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    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed April 8, 2021

    The price Endurance gave me seemed reasonable for what I wanted. Also, I checked with my Chevy dealer where I live and they recommended Endurance. My Chevy dealer said that they work with Endurance all the time and that they are pretty good. That really made up my mind. But I had a little issue in the beginning because the plan that I got includes three oil changes a year. The rep told me that I could use the oil change at any time and I didn't have to wait for the waiting period. He was wrong about that and he admitted it to me on the phone. Other than that, when I was getting the warranty, he answered all my questions and he was real good about that. I called him three times with more questions and he was fine with it.

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    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaffRates

    Reviewed April 8, 2021

    My truck had aftermarket stuff on it like a lift, wheels, and tires. There were a lot of the other companies that didn't cover that. I went online and looked around to see what I could get. I called a couple and then I called Endurance and talked to a guy. He told me that everything was good, went through everything, and the price was decent for what I got. My policy covers everything except for my tires. I also got the maintenance package for all of the oil changes, transmission stuff, fluid and brakes. The rep was awesome, very informative on some stuff, and pretty personable. He said he had a little bit of background in some portable drive components on some of his personal vehicles and we got to relate a little bit. That's kind of a big thing for me, it's not just like, "Hey, give me your money."

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    Verified purchase
    CoveragePrice

    Reviewed April 8, 2021

    The salesman told me the enrollment period was 30 days or 1,000 miles but when I got the written document, it's 30 days and 1,000 miles. I put like 2,000 on my car a year. I don't go to a lot of places. That was very disappointing. Also, I was surprised how expensive the policy ended up being. But other than that, my Plus policy covers a lot.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed April 7, 2021

    I sent something out looking for coverage. I got a reply back from CarShield then from a representative from Endurance. I went with Endurance because CarShield is more of a broker and not really the people that insure. They approve for any repairs to be done but the parts are not original. The deductible was lower with Endurance as well and they have better coverage.

    The lady that I spoke to was very helpful. She was kind of the catalyst that got me thinking more about electronic coverage when she started listing everything that Endurance covers as opposed to just power locks and power windows. That was a vital piece of information there. She was very patient with me to explain things and well versed at her product. Even when I told her I had already talked to CarShield, she didn't get frustrated with me. She asked my permission if she could point out some differences. She pointed out a couple of things about CarShield that I didn't know. That was very helpful and instrumental in making my decision. She was very thorough, took her time and gave me all the time I needed to ask questions. She was also very good at answering the questions I had.

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    Verified purchase
    CoveragePriceRates

    Reviewed April 7, 2021

    I just listened to what the person had to say and I liked the prices for Endurance. They did everything well and were nice people. I’m very pleased with the policy. Great company.

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    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed April 7, 2021

    Their sign-up process was fairly seamless. I auto-filled it from their website. Then, they called and they asked me for information about my car and different things that I did or did not do to it. They went over the package that they had. I asked questions about whatever discounts they provide for multiple cars and military and they provided me that information. My overall experience has been great.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed April 6, 2021

    I happen to have different tires on my truck. It came with 17-inch tires and rims. I modified it and put 22-inch rims and a thinner tire on it but the truck still sits at the same height. The second guy from Endurance I talked to kind of busted my chops about that. He wanted me to send a picture of the inside of my door so that they knew what it was. I was so angry about having to take pictures and He annoyed me so much, I was looking at other providers. I was ready to call off the deal after talking to him. Another guy called me shortly after that and said I don't have to worry about that - after I'd already taken the pictures. That was irritating. Also, the catalytic converter is in the process of going out and I went to see them about that but they are not covered on that. And a catalytic converter can be pretty doggone expensive. They could put that on there as a rider option or something for the future. Other than that, the sign-up experience was pretty good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 6, 2021

    I've called in a couple of times and it was pretty good with their rep. Also, I'm satisfied with the plan that I have now.

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    Verified purchase
    Customer Service

    Reviewed April 6, 2021

    I talked to a guy and I liked what he said. I thought about it and I kept the number. At the time, I was doing some old stuff and I didn’t have the time to talk to him. I then decided to get the warranty. The lady that sold it to me was Vicky and she did her job. I’m really happy with them. I told everybody to ask for Vicky when they call.

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    Verified purchase
    PriceBilling

    Reviewed April 4, 2021

    I had to pay $190 upfront and $100 a month but then, I received something in the mail about a $125 introductory down payment and 80-something dollars a month. I feel like I got ripped off. They said it’s just a way of getting in touch with some people that don’t have a plan. But I got their plan and now, they're saying that if I hadn’t signed up when I did, I would have gotten a less expensive plan. I may be looking around again to see if I can get a better deal than what I got.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed April 4, 2021

    I switched from CarShield to Endurance. The rep was great and the sign-up for payments was quick. Everything went swell.

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRatesTimelinessSales Tactics

    Reviewed April 4, 2021

    I almost didn't go with Endurance. The first guy that I talked with wasn't too bad but he was trying to get us the discount. My husband is a senior and also had been in the military. The guy called his manager who was like a used car salesman. He was a big turnoff. I needed to talk it over with my husband before I made a decision. But he said, “Oh, no, we can't allow that. You have to make your decision right here and now or the offer goes away.” He would reduce the cost and ask, “How about now?” He kept pushing so I finally told him to just forget it. These guys never discussed the deductible. In fact, they didn't discuss anything and just kept quoting me prices.

    The next day, I got another call from Endurance and the rep that time was more than helpful. She answered all questions and she didn't push. This was on a Friday. She told me to talk it over with my husband over the weekend and let her know once we decided. Like the first guys, she didn't say anything about the deductible either but I sent her an email and she got right back to me and told me what it was.

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    Verified purchase
    CoverageSales & MarketingPriceMaintenanceStaffRates

    Reviewed April 4, 2021

    I've seen the recent television commercials for Endurance and it was interesting where it includes the maintenance. I was looking for was the assurance that we were going to get coverage for a particular car. It has a lot of electronic equipment on it that could be pricey to repair and I needed to make sure that all of the electronics were going to be covered. We looked over Endurance's policy. The rep I talked with seemed to be pretty knowledgeable and went into pretty good detail about it so I said okay. The maintenance part wasn't all that big of a deal for me. The policy was more expensive than I'd hoped for but it is what it is. You got to pay to play.

    Overall, Endurance is all right. I hope that we are not going to have any issues when it comes time to getting the car fixed and with used parts or not paying all of what it costs. I don't mind a $100 deductible but I had bad experiences in the past where things were not covered when I had the impression in the purchasing process that they were or that used parts were being used. Used or remanufactured, I don't have a serious problem with that. But if you don't use good quality stuff then you're going to fix it again. It doesn't make any sense to get cheesy with the parts.

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    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedStaffRates

    Reviewed April 4, 2021

    Our name got on a mailing list for CarShield so when Endurance called me, I was thinking it was CarShield. Apparently, both companies have the same mailing list. I didn't hear from CarShield so we chose Endurance. Purchasing my policy was quick because they knew what they're doing and they knew what to say. My experience overall wasn't horrible but it wasn't perfect either. When I asked questions, it was redundant to them. I also felt rushed. They rattled it off way too fast and they didn't give me a chance to really understand. Towards the end, I asked for a recap but the rep rattled that off again. I asked him to please slow down. The rep kind of slowed down and got through things as best he could for what he thought I needed to know.

    They got upset because I didn't know the exact mileage. I just said it was over 100,000. We got connected to another guy and I was mentioning the miles. He said that was gonna be a problem. The price went up because there were 2,000 more miles on the car than what I said. I was in the process thinking, "Now, we're gonna get to this. So I'll go get the specifics and get everything in order.“ But the rep said something about not being the right plan or costing differently. So far, I'm glad that we are getting this process taken care of. The things like having AAA come out and do the towing, the lock, and keys are nice. The only thing is they were supposed to send the plan but they haven't yet.

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    Verified purchase
    Staff

    Reviewed April 3, 2021

    When I signed up, the rep explained everything thoroughly. He was professional, pleasant, and cooperative.

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    Verified purchase
    Customer ServicePunctuality & SpeedMaintenance

    Reviewed April 3, 2021

    My plan that Endurance signed me up with also came with maintenance on top of the extended warranty. That's why I went with them. I had to call them back a few times because they kept on calling me when I was working. But it was hard to reach out to them. I had to wait for them to reach out to me. Other than that, it was a decent process.

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    Verified purchase
    CoveragePriceBillingRates

    Reviewed April 3, 2021

    I told Endurance what I wanted, a comprehensive warranty that would cover for about five years. So they ran the numbers on it, and they asked me how many miles a year that my wife drives and I gave them the estimate of that. They gave me the price of how much it would be per month and we decided to go with it. Then I just gave them a credit card to set up the payments.

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    Verified purchase
    Customer ServiceCoveragePriceStaffRatesTransparency

    Reviewed April 3, 2021

    The coverage on the policy with Endurance was more extensive than the others for what the price is. When I signed up, it was very good dealing with the rep. There was an email sent to me. There was a correction that was supposed to have been done on my policy. I sent an email and it has been updated but I need a copy of the update which was not sent to me. So, I’ll follow up on that.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed April 3, 2021

    The rep gave me all the information I needed. I liked what their warranty covers. But, after I agreed to get the warranty, all the first rep did was to turn me over to somebody else. Then, I had to sit on the phone and listen to what the next rep had to say which was what the first guy had said. If I had already approved the purchase of the warranty, I didn't need to know the same thing over.

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    Verified purchase
    Customer ServiceCoverageBilling

    Reviewed April 3, 2021

    Everything went good. It’s not a bad monthly payment for having my whole vehicle protected and covered. I got an email that showed what the plan was but I haven't got anything in the mail regarding the card.

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    Verified purchase

    Reviewed April 3, 2021

    My experience signing up with Endurance was fine.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed April 2, 2021

    I purchased a "new" truck for myself and my family to move to Colorado from Florida. Bought the truck through a local dealer, diesel F350 for our home which is a large 5th wheel trailer. Owned it less than a week and it broke down in Texas. Fuel pump failed an pieces of it went through out the motor. Repairs unfortunately are about 10k. This was Over a week and a half ago and yet still can not get authorization from these jokers.

    Almost lost my job because they will not authorize repairs that will take the dealer where I pulled in at at least a week to perform. Even the dealer rep has never seen anything like these guys, they will not give me any information when I call except to say its "in Review". Looks like a CON job to me and the dealer said the same thing.. Fly by night companies that con people out of their money for the warranty (in my case 4K) and don't fix anything. Still waiting. Thank GOD I had savings and I do mean had as they are all gone now. Thanks to believing this company was reputable.

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    Verified purchase
    Customer Service

    Reviewed April 2, 2021

    Matt called me and I signed up. He knew what he was doing. He was a nice guy. I called him after I signed up to make sure it's autopay and he transferred me to the financial department and they said I was set up.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed April 2, 2021

    I made a payment with whoever the Endurance customer service rep I was dealing with. I was told when payments would be expected. So I just put their information in and my bank sends out a check. I would recommend Endurance over the other auto warranty that I had before.

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    Verified purchase
    PriceStaff

    Reviewed April 2, 2021

    The agent I spoke to was pretty knowledgeable. They definitely gave me all the information I needed to know pertaining to the warranty, as well as any deals and perks. But getting rid of that upfront cost would be nice.

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    Verified purchase
    Staff

    Reviewed April 2, 2021

    My experience was awesome. The rep was very helpful, informative and thorough.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 2, 2021

    The Endurance rep offered great customer service. He was informative, answered my questions and was knowledgeable. This was my first time purchasing an extended warranty. I was explaining to him what my situation was and he explained to me the options.

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    Verified purchase
    Staff

    Reviewed April 2, 2021

    The rep was real personable. He told me how much the warranty was and I gave him my card number. He also told me how much it’s gonna be each month and when it’s gonna come out.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 2, 2021

    Endurance was top-rated, so I decided to go with them. And then, I asked my mom about them and she likes them, so I decided to stick with it. I liked the offers that they had such as the discounts. I also liked Ryan. His attitude was amazing and he was patient with me. He could sell good.

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    Verified purchase

    Reviewed April 2, 2021

    Things went okay when I set up my warranty with Endurance.

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    Verified purchase

    Reviewed April 1, 2021

    It was perfect when I signed up with Endurance. I liked everything about it.

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    Verified purchase
    Tech

    Reviewed April 1, 2021

    Endurance showed me a better plan than other providers. Signing up with them was easy. So far, everything is going all right.

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    Verified purchase
    Coverage

    Reviewed April 1, 2021

    The referral was strong, and then the coverage that Endurance had worked out for what I needed. Also, all my questions were answered, so that was good.

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    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsBillingHonesty & Transparency

    Reviewed April 1, 2021

    I asked for some other company, but I got Endurance instead. At first, they said, "Yeah, you can have it for $115." I said, "That's expensive." They offered $74 right away and I thought, "That, I will take." They charged my credit card and then, a few days later, I found out that I needed to change the oil on my car and the part of the deal with Endurance was that they would pay for the change of oil and filter. When I went to my car dealer, I found out suddenly, as I spoke with them, that Endurance would pay, but only if I came back three days later and made a 1,000 mile trip. I said, "There was nothing spoken about that." They said that is their policy, to take it or not. I said, "Okay. You're playing games. Let's see what's going to happen three days later."

    A week later, I came and I lied. I said to the dealer I had a trip to Tucson, Arizona and I needed to have the oil and filter changed. I said, "When you finish your work, try to call Endurance and see if they will pay for that." He said, "Okay, " so I came later on. I don't know if he called them about it or not, but before that I said myself, "They didn't tell me anything about this trip 1,000 miles and so on. I don't think that's a good company." So, I said to them, "I want to cancel the deal." Someone said, "Yes, you can cancel the deal." He sent me an email notice that says I had to go to notary public to fill out the paper about canceling the deal.

    The notary public said, "Well, how do I know all this..." and so on. It was getting to be a headache, so I didn't send Endurance a letter. I couldn't fill out the paper to cancel, so I did nothing and put all this deal to sleep. I continue to live with that problem. I didn't like it. That is only my experience so far and it doesn't taste good. I was very angry and it's not good to do things when you are very angry. When I thought about writing a bad review for Endurance, I slept on it and a few days later, I said, "Thus far, the experience looks good." Still, I was displeased. They didn't tell me about those preconditions. They should have told me and then going to another office guy for cancellation is another thing. That's trouble at this time to need to put all those signatures. That was terrible. They almost deserve a 1.

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    Staff

    Reviewed April 1, 2021

    The rep was very informative. I was driving at the time. I couldn't write certain information down so I pulled over. They were patient and everything went well. It was a huge weight lifted off my shoulders to know that I am protected.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 1, 2021

    I liked what I've seen on the Endurance website and when their rep called and talked to me, he basically confirmed everything and it was the best deal to me. I'm just waiting for everything to go all the way through.

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    PriceStaffRates

    Reviewed April 1, 2021

    The reps were pretty nice and courteous. They told me the price and it sounded good. But, I'm still in the 30 days of trial and I'm reading through some reviews that are making me think twice.

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    Staff

    Reviewed April 1, 2021

    The rep we worked with was great. Definitely explained everything, saw what could be done and made sure it worked for me.

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    Verified purchase
    Customer ServiceTechPriceStaff

    Reviewed March 31, 2021

    I got the first used car I've purchased and without knowing the true history of it, I thought it was a good idea to add that protection. I went through a website. They got a bunch of different quotes. Endurance was the most responsive. They followed up the most. I compared the Endurance one with the dealership quote that I received, and Endurance seemed to be a better deal. The first few folks I spoke with were pretty open in answering questions. I wasn't as thrilled with the last person I spoke with though. He's kinda the closer. He evaded most of my questions. But I read through the contract and was comfortable enough that I wasn't getting ripped off. Everything else seems pretty good.

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    Verified purchase
    CoverageRates

    Reviewed March 31, 2021

    I like Endurance's rate and the coverage they offer. Everything went very smoothly and they pretty much explained everything, the services, to me. They are great and I look forward to being a customer with them and be able to have the services.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2021

    Both Endurance reps were good. It was a lady, then there was a guy. The only thing that I had a little problem with was the person who closes the deal. They transfer you over and they should reiterate everything. She was hostile because I couldn’t hear at the time. Cell phone, bad reception, whatever the case may be. She said, “I just said it. I just said what I said.” I said, “Miss, I’m sorry. I just didn’t hear you. So I’m not gonna okay to something that I didn’t hear because you said it once or twice. If I didn’t hear you, I didn’t hear you.” If you’re the closer, you’re supposed to be the nicest one.

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    Customer ServicePrice

    Reviewed March 31, 2021

    Endurance did a good job of explaining the application process and signed me up. The warranty seems to be affordable. I had a few more questions for them so I gave them a call this morning to call me back but no one’s called me.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed March 31, 2021

    I had Endurance before and when I had claims, the experience was good for the most part. There were a couple of things they didn't cover. I got Endurance again and hopefully, we got the coverage part worked out on this one. This time around, a manager called me so we didn't have to go back and forth. If I asked for something, he gave it to me.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed March 31, 2021

    I called them three days ago, asking for the policy. But they haven't sent it out to me. They said they sent it. I looked, but I don't think I've received it.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed March 31, 2021

    I did a look-up for extended warranties and Endurance came up number one. That's why I called in to check and give it a try. Afterwards, I looked at the reviews and it was a bit alarming. I'm curious at this point how the product is going to work. There are a lot of warranty companies, and there are a lot of reviews that are bad on Endurance. I'm hoping that only the bad ones showed up on the product reviews and Endurance proves that wrong. Other than that, the purchase process was easy. We just went through a quick Q&A, and then Endurance asked some questions. We went back and forth with pricing a bit and decided to move forward. We went for one of the premium plans. And then, it was flexible on the pricing and onboarding.

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    Customer ServiceCoverageMaintenance

    Reviewed March 31, 2021

    I searched online and looked at different warranties. Endurance was one of them that kept popping up and recommended. It had good reviews, so I called and everything went well. Today will be the first claim. I just dropped my car off for the mileage check routine maintenance.

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    PriceStaff

    Reviewed March 30, 2021

    The rep was very nice. There was no pressure. I'm gonna pay $1,500 the first year and $1,500 the second year. I was thinking why would I give Endurance $3,000 in two years when I'm not going to have a repair that's going to cost $3,000 probably in the first two years. She said that I could cancel in the first month or two.

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    PriceStaff

    Reviewed March 30, 2021

    The cost with Endurance Auto Warranty was somewhat reasonable. Their rep explained everything quite well and sounded knowledgeable of what he was doing.

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    PriceStaff

    Reviewed March 30, 2021

    Endurance Auto Warranty seemed pretty reasonable and I could afford the amount that they were charging without me overextending myself. Their reps told me everything that would be in my warranty and they explained everything. It was a very pleasurable experience.

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    Verified purchase
    Customer ServiceTechSales & MarketingRefunds & PayoutsMaintenanceStaffBilling

    Reviewed March 30, 2021

    My sales representative was fine. But there was a little bit too much emphasis on the $250 shopping stuff. That was not a good deal. You can get better deals by just watching sales or even buying gift cards at Costco or Sam's Club. 10% off is not that big of a deal. That's what most of those $250 shopping spree things are. Endurance should have also indicated that the repairs need pre-authorization because you don't really get that until you start reading the contract and the information.

    Overall, I didn't really have a whole lot of time to compare plans online before the representative called me trying to get me to buy into the warranty. But I appreciated his enthusiasm for me going ahead and signing me up. It was the end of the month and the special was only running until the end of March for the St. Patrick's Day Sale. He was afraid I would miss out on that and he really pushed that. He could have given me a little bit longer time to look at it and even if I missed out, he could have just offered to call me back in a few days. He was like a used car salesman trying to push me into buying it now, now, now. But part of that was because he was trying to save me a little bit of money with the special. the only thing was there was always gonna be another sale.

    For payment, I needed to put a deposit down. I was looking at paying all that upfront but they didn't even really want to talk about that until after the 30-day trial period and then indicated that I could go ahead and pay it all off if I wanted to. As far as financing, I was told this much down and this much per month if I wanted to. They didn't really give me a total dollar amount until I asked for it. Even then, it was just an estimate and not an exact amount.

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    CoverageStaff

    Reviewed March 30, 2021

    I would recommend Endurance. The rep was patient and very detailed. I didn't even have to ask her any questions 'cause she told me everything. She was very respectful too. I threw something out there if it covered suspension and she ended up checking with her supervisor to double check that it didn't cover that. I liked her.

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    Coverage

    Reviewed March 30, 2021

    Endurance came along, seemed to have what I needed, and they convinced me to go ahead and purchase right then on the spot. I didn't want to do that. But the sooner I got coverage back again, the better off I would’ve been. The purchasing process was extremely easy. I’m happy with it for the most part.

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    CoverageStaff

    Reviewed March 30, 2021

    The representative was very convincing. She was professional and explained the policy very well. She made it easy to purchase.

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    TechMaintenanceStaff

    Reviewed March 30, 2021

    The reps from Endurance were very knowledgeable. They sent me the information and paperwork. The only thing is they could’ve really informed us that they wanna make sure you keep up with the maintenance. They could’ve let that be made known because an issue with maintenance is like taking it to the dealership back and forth. They wanted to be up-to-date but it would have been easier if I had known upfront about that part.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed March 29, 2021

    I was encouraged to purchase the extended warranty from Endurance by Ray Skillman Automotive. The salesperson stated it was very easy and hassle free if we ever had an issue. It has been anything, but hassle free. Getting in touch with a customer service representative is close to impossible unless you have an hour or two to wait on the line. I have been lied to. I was told that the adjuster's report would be finished the next morning and I would receive a call from the shop by noon the following day. I waited and called back 4 days later. After waiting on hold 1 hour and 50 minutes, the representative told me the report was still not complete. I have been waiting for almost 2 weeks for a word on the claim. I have only owned the vehicle for one month.

    I realize there are some reviews that are glowing, but my experience with Endurance has been extremely frustrating. When I have gotten through, the representatives have tried to be helpful, but are just unable to get anything done. Personally, I would not recommend this extended warranty company. I have others and have never had this much trouble. Worst extended warranty company I have dealt with. That says a lot since the others were not that good either.

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    Staff

    Reviewed March 29, 2021

    Endurance was knowledgeable about my car. Their reps were nice and courteous when I reached out to them.

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    Staff

    Reviewed March 29, 2021

    Signing up with Endurance Auto Warranty was easy and pretty straightforward. Their reps answered all of my questions and there was a smooth transition.

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    Customer ServiceCoverageRefunds & PayoutsStaffTransparency

    Reviewed March 29, 2021

    Endurance called me. Usually, the first person you speak to is the one you're going to buy from and I really connected with the guy that I spoke with. His name is Robert. The transparency was also huge for me. It was very simple, detailed and explanatory. However, there's not an app that I could have downloaded like I do my auto insurance. I also don't have an ID card yet. I'm that kind of person where I want something to show what I've paid for. But I've already referred a few people to Endurance because it's trying to prevent someone else from spending money that they don't need to.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedStaff

    Reviewed March 29, 2021

    I was a service advisor over at Nissan. I had a customer come in. He had an Endurance policy and when I called them it was fast and easy to file a claim. The inspector came out within a day and inspected the vehicle. So the service was there and that was something I was looking for. I'm really happy with how Endurance works out. I ended up getting closed out with them at 150 a month. The other auto warranty I had called offered 390 and it didn't even include a powertrain warranty or anything of that sort.

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    MaintenanceStaff

    Reviewed March 29, 2021

    I have a high-maintenance vehicle. I googled the best extended warranty. Endurance is one of them. After speaking with one of the representatives, everything that they drew out was good. They got my service. Everything was good.

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    CoverageTechRefunds & Payouts

    Reviewed March 29, 2021

    The extras that they promised me are no good in my state. They have a private tow company in Arizona that they want to do your roadside assistance with and that doesn't do me any good because I'm in Colorado. I didn't get the information that I should have gotten because they snowballed me and they made me pay for the warranty before they would send out the information on what the warranty covered. They would only do it verbally.

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    Customer ServicePriceRates

    Reviewed March 29, 2021

    Endurance gave me a good price and they have great customer service.

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    Reviewed March 29, 2021

    I felt the most comfortable with Endurance's plan and the people that I spoke with.

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    TechPriceRates

    Reviewed March 28, 2021

    Their price was better than other providers and the guys I spoke with were great.

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    Staff

    Reviewed March 28, 2021

    I had to file a Better Business Bureau complaint on CarShield because they asked for paperwork on a car that I had. I supplied it, and they still turned me down. At the time, I had my Dodge Charger on there also, and I said, “If you can’t agree to what you all said, I’m canceling both of them. Why would I keep paying on the charger if you’re not even helping me on the other car?” Endurance is a lot better than CarShield. The rep answered questions before I even had a question to ask. It was great and the purchase went smooth.

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    Staff

    Reviewed March 28, 2021

    The Endurance rep took this time and described everything perfectly. If I didn't understand something, he made sure that I did. I'll tell someone to give Endurance Auto Warranty a try because the benefits are awesome.

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    Staff

    Reviewed March 28, 2021

    The Endurance representative that I spoke with was very knowledgeable and she made me feel comfortable and made me feel like I was making a good choice.

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    Customer ServiceCoverageStaff

    Reviewed March 28, 2021

    I told Endurance what my needs were and what I wanted covered, and they figured out what I should get. I asked them if they could send me a copy of the information that I was buying and they said that I would get the email. I thought I’d rather look at it before I buy it. I didn't know the difference between a Premier and an Advantage plan. I think I've got the Advantage coverage now but I don't even have a clue what options they had given me because they didn't tell me what my options were.

    But the customer service is well. When the rep didn't have the answer to my questions, he transferred me to his boss. When he couldn't answer, he transferred me to one more person. I'm highly mechanically-inclined so they were pretty in-depth questions like, “Who's gonna resolve a dispute?” “What happens if there's a dispute between what needs to be done and what you guys think needs to be done?” “Who decides whether or not this is necessary?” They passed me along to whoever could answer me. They didn't keep me on hold and were cool about it. I told my roommate he needs to get on their program.

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    Customer ServiceCoverageStaffBilling

    Reviewed March 28, 2021

    The customer service was great. They explained a lot of the information and provided me with some information about the services. Also, the purchase process is pretty simple. The rep explained the options to me and then I got put on a line with another person that processed my payment. They made sure that they reiterated the policy and program with me so that I was sure that I wanted to purchase.

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    CoverageTechStaffSales Tactics

    Reviewed March 28, 2021

    The reps answered all my questions and there were no pressure tactics. They also said that it would take up to 14 days to get the hard copy of the policy. When I was at the dealership, they offered me a five-year 60,000 mile but they didn’t have all the perks with it. The other thing is, I could pay the warranty with Endurance per month and I don’t have to pay all at once.

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    Customer ServiceStaff

    Reviewed March 28, 2021

    They called me back right away and did all kinds of good stuff. They were on top of things and sent me all my paperwork. I didn't have to do anything. Endurance did what they were supposed to do and gave me a good deal.

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    TechPriceStaffBillingRates

    Reviewed March 27, 2021

    They were pleasant and friendly. They told me how much it would cost monthly. It was a down payment, plus the monthly cost. At first, I told them that it was too high, but then they came back with a better price and I took it. Everything was pretty cool with Endurance.

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    CoveragePriceStaffBilling

    Reviewed March 27, 2021

    The Endurance rep was super nice and he explained everything to me. I had to make that 1,000 miles before having a claim. But that ain't no problem with me. Since I’ve signed up, I’ve been driving the vehicle all the time to gather up some of the miles. There were three other warranties I checked on and their payments were a little cheaper. But I hope that the warranty that I have with Endurance is gonna be as good as it sounds.

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    Staff

    Reviewed March 27, 2021

    The rep explained everything. The purchase process was pretty much good and dry.

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    Customer ServicePriceStaffRates

    Reviewed March 27, 2021

    I sent Endurance an email and then I got a call back from their rep in a second. I was talking with Endurance and another auto warranty. I hadn't made up my mind between the two but the Endurance rep had a better price but a shorter distance, so a shorter time. Then I decided on Endurance. I don’t expect to use the warranty but I want to be prepared if it happens and I hope that they are good to work with.

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    Staff

    Reviewed March 27, 2021

    Endurance is one of the best ones to deal with. The reps had plenty of knowledge.

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    CoverageStaff

    Reviewed March 27, 2021

    Their rep was really polite and really helpful. He told us even more than what I thought I had covered.

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    Customer ServiceCoverageTech

    Reviewed March 27, 2021

    Endurance was the company that was most committed in terms of service, follow-up, and execution. They made things financially flexible and talked me through it all. Everything was good during the signup process.

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    StaffBilling

    Reviewed March 27, 2021

    Endurance's rep was good and friendly. My payments are two sets when I thought it would be one, but it was fine.

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    Customer ServicePriceStaffRatesTimeliness

    Reviewed March 26, 2021

    Signing up with Endurance was phenomenal. The agent took the time out over the course of two days to help find out the best plan. I didn't feel like a number, I felt like a customer. I wanted to get the plan that I have right now, but the price was a touch higher. The agent that I spoke with said, "Let me just get my manager here on in a minute. What would be a good price for you?" We talked about the price, then like the next day, the agent got back to me saying, "Hey, we can do that price without cutting any of the surfaces that you want right now." So, that was phenomenal. I didn't feel pressured and didn't feel like I was pushed into anything.

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    Punctuality & SpeedStaff

    Reviewed March 26, 2021

    Signing up with Endurance Auto Warranty was easy. Their reps were very quick, efficient, nice, and straight to the point.

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    PriceStaff

    Reviewed March 26, 2021

    I liked Endurance's quote and the way they were presenting themselves. I felt like they were giving me a great deal. It was very comfortable and easy to talk to the rep. I'm a satisfied customer so far.

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    Customer ServiceCoverageStaff

    Reviewed March 26, 2021

    It was easy to sign up with Endurance but their warranty wasn’t explanatory enough. I read up on it before I made the call, but the actual person that called me back was more rushed. He was really pushy and it made me wanna look into it more. It was almost like he was non-caring of a new customer. He didn’t really wanna care about explaining the warranty to me and I didn’t even know how long the coverage would be. Overall, the experience was really rusty. I'm actually considering canceling because I really don’t even know what I’m getting myself into.

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    Staff

    Reviewed March 26, 2021

    I looked at a couple of reviews and Endurance 's seemed to be okay, so I decided to check it out. The rep was fine.

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    CoverageRefunds & PayoutsMaintenance

    Reviewed March 26, 2021

    The experience when signing up with Endurance was pretty good. We had no complaints about that. It was just the service when I needed to extend the vehicle service. I went to put down two claims. The first one, they ended up covering it, but they didn't cover three things. The second one, they didn't cover it at all because they said the part that I needed wasn't covered. I didn't like that at all because they were asking the repair shop for pictures and part numbers. If the rack and pinion are not covered, just say it's not covered. Don't ask the repair shop for pictures and part numbers. It was a waste of time. I had to pay for that out of pocket. It's always good to have a warranty on your vehicle. But when you make a claim, they'll come up with a reason not to cover it.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 26, 2021

    The guy that helped me was really good. He told me what I was getting. I told him how much I wanted to spend in a month and he was able to get the best plan for me. Then I got the email of the booklet on what’s covered and what’s not covered. Whenever I called, they were able to answer my questions. I didn’t have to wait for them to call me back to figure it out.

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    Reviewed March 26, 2021

    I was going to go with another company. But the person I spoke with at Endurance told me that they were a third party and he really made sense, so it made me want to purchase through Endurance. He was also cool.

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    TechPriceBillingRates

    Reviewed March 25, 2021

    The interactions I had with them were good. They explained everything. I like the way they talked to me. The price was good for the contract purchase. Everything goes along with it. I made the payment automatically deducted from my checking account, but I have to also check a lot of things sometimes. Other than that, it’s good.

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    Reviewed March 25, 2021

    They did great. Any questions I had, they had answers for. If they weren’t able to spout out an answer, then they would go figure out the answer, which I thought was the best part about them.

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    CoverageStaff

    Reviewed March 25, 2021

    Endurance is easy to work with. The rep was real helpful and explained everything to me. I told him what I wanted, he told me which plan would be the best and that’s the one I got. For what it covers, it meets my needs. It’s on a car that I very seldom drive though and the only thing that I didn't like about it was the 30 day, 1000 miles. Last year, I only put 900 miles on it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 25, 2021

    What sold me was the salesman. He had a great personality and he answered all my questions. And then, he transferred me over and I was connected quickly. The next rep explained everything that he explained. Once everything was complete, I got all my emails with all my information. Endurance did a great job. It was a great experience.

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    Customer ServiceContract & TermsPriceStaffRates

    Reviewed March 25, 2021

    Our Ford Escape was getting up there in numbers. We're at 139 right now. It's running okay, but everybody keeps calling me, telling me I need to sign up to get an extended warranty. Finally, I decided to do a little research. I was gonna go with CarShield. Then my wife did a little research and found out that Endurance is so much better. We decided we'd stick with the better one. Their prices were better. But their customer service was also a lot more knowledgeable than the Shield people were. We also like how much it's going to cost us per month. My wife felt better dealing with their company than with Shield. Endurance was pretty nice to us. They were a lot better than the Shield people were. They were a lot more knowledgeable. And that to me is important, because if you're gonna sell a product, especially something like an extended warranty, you really should know what you're talking about.

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    Staff

    Reviewed March 25, 2021

    Gregory, Endurance's rep, is efficient. He knows what he is doing. Everything was good.

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    Staff

    Reviewed March 25, 2021

    Their reps were cordial and professional. We're very satisfied with the plans offered to us.

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    Reviewed March 25, 2021

    Endurance Auto Warranty is the best deal. Everything went good when signing up.

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    Claims Handling

    Reviewed March 24, 2021

    I've had Endurance before so I figured that it was the best way to go. We submitted a claim last time we had them. I was a little worried because they were always like, “Oh, they’re probably gonna deny it.” But it was great and very simple. We're going to add the van.

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    Staff

    Reviewed March 24, 2021

    When I typed in Endurance online, it came in as a good warranty. I had a great experience with the rep that signed me up. I was very satisfied with the plans that they offered.

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    CoverageStaffBilling

    Reviewed March 24, 2021

    It was very positive when I signed up with Endurance. The rep made me feel like I’ve got a great choice, a great financial investment for my vehicle, insurance for protection. It was really easy to set up for payments too. It’s all on auto pay on their end.

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    Customer ServiceClaims HandlingPriceRefunds & Payouts

    Reviewed March 24, 2021

    I've had Endurance with another car. I've had to file a claim a couple of times and it was so smooth. I picked where I wanted to take it, they called the warranty people and I paid my deductible. You get what you pay for. I signed up again and they answered everything I had.

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    CoverageStaff

    Reviewed March 24, 2021

    The rep from Endurance was cool. He explained the coverage pretty well. I understand that if there’s something wrong where your engine goes out, you can get it replaced. Give them a try. See how you like it. It's pretty valuable if your main auto warranty is out and you need a place to get it. If you have vehicle issues, it’s pretty valuable.

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    Punctuality & Speed

    Reviewed March 24, 2021

    When I spoke to them, they met all my requirements. I dealt with two people and they both did a good job. So far, everything seems okay. Now, I'm waiting to receive my cards.

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    Customer ServiceSales & MarketingRates

    Reviewed March 24, 2021

    I did an inquiry on the best rated and with Better Business Bureau and Consumers, and I got an alert from Endurance. I read their little advertisement. And if I wanted to be contacted by them, select the button, and I did. However, we had a very bad connection and I had to repeat myself several times. Also, the gentleman I was speaking to's English wasn't very good. And then, on the verification side where I got passed to the supervisor, and I was giving him the card number and all this other stuff, I don't know where he went. I could hear him and hear noise in the background, but I got hung up on.

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    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed March 24, 2021

    The Endurance Auto Warranty has a bumper-to-bumper, that's why I've picked them. The rep I worked with said a whole bunch of other stuff but she didn’t ever say the deductible. It was only $100 but she never once said it. Then the second guy talked about that discount on food and hotels and it would be cool just to claim that. On the warranty, I read that they have the Prime, Plus, and the Preferred. At the very top page, it says that I'm a Preferred Advantage, and then it goes into what's covered. It says Premier first, and then it says Plus, and then a little teeny three-sentence paragraph that says Preferred Advantage, which I have. Even though it doesn't say at all in the Premier, it just says all parts covered. I called two representatives and they confirmed that it covers everything. Now, I'm a little bit worried. I hope that there's no fighting when there’s actually a claim to be made.

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    CoverageTechStaffBilling

    Reviewed March 23, 2021

    From the little research I had done, there were some insurance providers that were wanting the whole payment up front and that was a total turn-off. I chose Endurance as I liked their reputation. Their rep was really good.

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    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsMaintenanceStaff

    Reviewed March 23, 2021

    I'm about to call Endurance at some point to cancel the service. There are a couple of things on our policy that I did not like or at least a couple of things that did not get taken care of when I had brought my car in, so I was like, there's no point in paying money every month and not everything is getting done. The level of professionalism was up there when they were trying to sell me a contract. But when I was trying to get in contact with them or at least find out some about my policy, or at least get in contact with somebody if my car's in the shop, that was a different story. I was on hold for about an hour trying to get somebody on the phone and still have not gotten anyone on the phone while my car was in the shop.

    I was trying to figure out what was it that they don't cover exactly, what was it that they cover for the brakes, what was it that needs to get done on my brakes, because my brakes needed replacing or repairing, but the brake fluid or even the rear adjust brakes, like to adjust the rear brakes, they said they only go up to $140 at that. But none of that stuff got done at the shop regardless of that. They called in about that, but Endurance said, "No. We don't cover that." Then some other things happened, like for the serpentine belt that's connected to the alternator and that got messed up and needed replacing. That was also a maintenance thing regardless, but I needed to replace them because some fluid got leaked on it. I had to pay that out of my pocket. The only thing that they replaced was the water pump. I had to pay a lot of money out of my pocket so I'm not going to do that again.

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    Customer ServiceCoverage

    Reviewed March 23, 2021

    I liked the clarity of the plan with Endurance. I called them to ask clarification on certain coverage items that I thought were included but still have to follow up on that.

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    Staff

    Reviewed March 23, 2021

    Endurance's team was really nice and very helpful. They gave me a lot of information.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed March 23, 2021

    What Endurance had to offer seemed like it was okay. The representative was very helpful in helping me with my decision. He didn't pressure me and he gave me time to talk to my husband. Then he called me back within the day so that I wouldn't lose the benefits that they were offering. The only thing that I've been a little bit lost about was I thought they would send me a copy of the policy. I haven't received that yet.

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    Staff

    Reviewed March 23, 2021

    I loved my experience with Endurance. The rep explained in detail everything that I was looking for, and then I signed up.

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    CoverageStaffRates

    Reviewed March 23, 2021

    Endurance had reasonable rates. Their rep was friendly and he worked with me. He covered everything. I just got the pack in the mail today.

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    CoverageStaff

    Reviewed March 23, 2021

    The list of work that was ran down to me was excellent as far as the coverage and Endurance seemed great as far as taking care of that. The coverage is valuable because it will take care of a lot of issues if anything goes wrong. People should join Endurance.

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    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceTimeliness

    Reviewed March 22, 2021

    I purchased Endurance Warranty for my 2011 Ford F-150 which had around 130,000 miles. I had the rear end go out, took it to a Ford Dealership for repairs. They tore down the rear end, contacted Endurance for the repairs. It took several days for Endurance to respond, sending a adjuster to the dealership which took three days. The dealership waited for three days with no response from Endurance. My truck had been there now six days and I had to have it back in the road, so I told them to fix the truck and I would pay. It is now 11 days and Endurance has not made any effort to contact the dealer. I called them today to request they pay me back the charges and they refused. Said the repairs had not been authorized yet so I had violated the agreement by paying to have it repaired. It is my opinion that the Warranty is a pure scam. They owe me $1538.44.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed March 22, 2021

    The initial interaction with the sales representative was awesome. Originally, I had asked them a full list of items. I went through it with the sales representative and I clearly asked if certain items were covered. His response was, "Yes, those are items that are covered." Then he explained to me how the seals and gaskets piece of it won't be covered, which I was like, "Okay, great. Sign me up for it." I was told that 100% of the axle will be covered, but what I'm coming out to find is that it's not. Components like the rear axle pump, which is one of the things that I specifically inquired about, are not covered.

    I started getting indicator lights on for the rear axle. So I got my vehicle in the White-Allen Chevrolet this week and they said I needed a rear axle pump. They submitted it over to Endurance, but Endurance came back saying they don't cover the pump. But that was one of the things I inquired about. It kind of has a salty taste in my mouth right now. I'm still waiting to hear back 100% of what's all going to be covered on the vehicle.

    Another issue that I'm having with Endurance is that I can't seem to get no one on the phone. I find myself waiting on hold for about an hour and a half to two hours out of a day, and that's a long amount of time. The person went out to the shop to look at all the work needing to be done on Monday. I find out yesterday that it got assigned to an adjuster and I was like something has to give because this is a long process just to get repairs approved. Plus, I'm trying to get back on the road so I can get back to work in the office, and this is stopping me and it's about to possibly hinder my cash flow. I'm trying to make sure the repairs are covered in an adequate time frame, and so far, it's not. The vehicle went into the shop last week on Thursday. On Friday, everything was submitted over to Endurance and then they sent the adjuster out on Monday. It's now Thursday and the dealership still doesn't have a definite on what's gonna happen.

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    Contract & TermsCoveragePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed March 22, 2021

    I just purchased a new used car and I wanna make sure that things were covered on a vehicle with such low mileage. Everybody else was pretty much just offering the power train. With my car, it's more than just a power train that I would have to be concerned with. There were the electrical as well as the mechanical aspects of it. Going on the internet, Endurance had some great ratings. And speaking with their reps, I became more convinced of the rating being accurate. Overall, the purchasing experience was good but it was somewhat confusing on the facts.

    I was bounced around from person to person and to an extent, it was effective but it gave that assembly-line approach. “Okay, you go finish this page with this person. You go to the next page with the next.” That was all well and good but if there was inconsistency with one then it carries over to the other. One person may give me a price quote here that may differ from the next person. But there was the ability to cancel and get a refund if one is not pleased with the agreement. I was quoted a price of 293. I only pay 150 down then pay 143 later. That was fine. But when I got the agreement, it said 273. Another things was when I looked on the initial offer online, it said something about $300 off. Nobody made any mention about how that would be applied.

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    StaffBilling

    Reviewed March 22, 2021

    Everything was well with the purchase process with Endurance. The reps were thorough and clear and understandable. The payment process was straightforward and they explained how it would be monthly-wise.

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    CoverageTechRefunds & Payouts

    Reviewed March 22, 2021

    My dad had Endurance coverage and he said they were pretty good. My wife purchased a Cadillac Coupe DeVille from the dealership cash and I wanted the whole car covered. Endurance said I would only have to pay the 100 something out of pocket. A lady came on first then a man and they explained everything. They were wonderful.

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    CoverageStaff

    Reviewed March 22, 2021

    Endurance was one of the few that did exclusionary coverage as opposed to inclusionary. 'Cause with inclusionary, you can get burnt on real easy. The rep from Endurance that I worked with was very attentive.

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    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaffBilling

    Reviewed March 22, 2021

    I was looking for a quote for bumper-to-bumper coverage. The cheapest one I got was for 10 years at Chevrolet where I bought the car. They wanted the full amount upfront. To be 10 years with Chevrolet and with that amount of money would save me a lot of money by paying upfront for 10 years. But I didn't push through with it and I called around to see what I could get. I like Endurance because I could make payments. They also told me that if I stay with for three years, I get the two years for free. That was a deal to me. I budget my money and I like the payment to be that. It was excellent service.

    Customer service was great. I was in underwriting years ago and I knew what I wanted. I asked questions. The rep told me precisely about the coverage and the fees. She even extended the offer. She was very persistent saying she could do this and that. There was an extra 200 extra dollars to come up with that day but she waived that. Everything really impressed me.

    I initially wanted to do my truck because when you buy a new or used car without an extended warranty, there's always going to be something that will break down somewhere. I've been shopping for a warranty for the longest time and there were a lot of people calling me because they knew my warranty has expired with my leased car. But I wasn't quite impressed with their sales pitch. I like it with Endurance and what they offer so I added my vehicle at the same time.

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    Customer ServiceStaff

    Reviewed March 22, 2021

    My rep was really nice and he gave great customer service. I was satisfied with the plans that were offered to me.

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    PriceStaffRates

    Reviewed March 22, 2021

    My initial experience was good. The rep was helpful, very knowledgeable and thorough. The price wasn't as cheap as another company, but it was okay. I hope I never gotta use the warranty but I hope that if I do, I won't have any complaints.

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    CoveragePriceBillingRates

    Reviewed March 21, 2021

    I really like their policy and it sounded really promising should we ever need it. The price is really good too. Everything went well when I signed up and I thoroughly enjoyed it. We got two policies and so far, it has been pretty easy to make payments.

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    Staff

    Reviewed March 21, 2021

    I was reading on the internet about different companies and Endurance showed to have better service. Their rep was really friendly and explained everything well. I was satisfied a lot with the plan offered.

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    Customer ServiceCoverageBilling

    Reviewed March 21, 2021

    CarShield offered me a small package with coverages to the engine transmission, cooling, and drive axle. It was a little bit electrical for the windows but I have a lot more electrical stuff than that. I ended up doing some research and came across Endurance. I gave them a call. They offer and cover more. Customer service was pretty good. The details were to the point and they searched the best package for me. I made a choice from there.

    Making the payments was was a little bit difficult because the downpayment Endurance wanted was a little steep for me at that point in time. I still owe them some money now because I didn't have enough to cover the downpayment for the package I was getting. Other than that, it was an exciting experience. When you get to save money, the main issue is just saving money. It seems like Endurance is not out to rob your pockets. They are there to be of assistance and they are a straight-up company to me so far.

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    Customer ServiceBilling

    Reviewed March 21, 2021

    I called Endurance and I was very pleased with the people I talked to and what they told me. I signed up and made the down payment over the phone.

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    Customer ServiceTech

    Reviewed March 21, 2021

    The guy that I talked to from the beginning was really good. I ain't never had nobody do customer service as good as he did. He walked me through everything, talking about everything. The warranty was lower than what they would offer me from the dealer. I was very satisfied.

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    Customer ServiceCoverageTechPriceRates

    Reviewed March 21, 2021

    Endurance’s prices were very good. Even when it was compared to the auto warranty that the dealership gave, Endurance's was a little bit better and they had longer miles. Customer service asked a lot of questions but they didn't do this as thoroughly as I wanted them to as far as going into more details about the process of using the warranty and focusing on some of the stuff that the warranty doesn't cover or that you can't do. There were just different examples. I wish they focused more on the other stuff. What the warranty does not cover is important too. Other than that, the whole process was okay.

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    Billing

    Reviewed March 21, 2021

    Whenever Endurance wanted the first payment, they don't let you change that date that you want to change it to. You have to make the initial payment to have it changed after that so I didn't like that.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed March 21, 2021

    I had an exhaust that needed to be fixed. But until the warranty kicked in, I had to purchase a new transmission, a tune-up and an oil change. Then, when I got my car back for a new transmission, it started having more problems. I took it in on the 10th. I called Endurance. The month only had 28 days in it, so it wasn’t the 10th to 10th. It was like 10th to 12th and they said they wouldn’t cover it. Because it was a short month in February, it was technically a month, but it wasn't actually 30 days.

    I was counting on them telling me the date. I didn’t want to wait to bring it in when it needed service, so I could get to work. They should have had that written down on my account, like when that started, instead of just prorating the next month. It was really unhelpful for them to do that. That caused a lot of pain, and dishing out $3,000 and I’m not rich. That was for the transmission and then, we had an engine problem when we took it to one of their qualified shops and they wouldn’t cover it.

    It was just a bad experience, even with that shop. They just didn’t seem truthful. My dad was trying to tell me to go to a different shop now. We even towed it to a new shop ’cause we weren’t satisfied with one of their AC accredited shops either. Endurance told us that we couldn’t get a refund and that was it. They made us get a document notarized explaining why we wanted out. That didn't look too good, but, we just were done with the whole thing. I was really dissatisfied.

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    Staff

    Reviewed March 20, 2021

    A company I talked to was completely evasive about an answer and I didn't feel like doing business with anyone like that. I chose Endurance and the purchasing process was easy. I felt fine with the rep I worked with.

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    Customer ServiceStaff

    Reviewed March 20, 2021

    Endurance has a nice website. Their guys were knowledgeable and they seemed to know what they were talking about. The warranty sounded like a good plan. I had to call back and although it took a few minutes to talk to someone, everything got answered and resolved.

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    Customer ServiceBilling

    Reviewed March 20, 2021

    Endurance was the best one out of the five warranty companies that I looked at. Customer service explained the benefits as well as what the payments were gonna be for both cars. Everything has been fine so far.

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    CoveragePriceStaffRates

    Reviewed March 20, 2021

    Everything went smoothly with Endurance. Their rep was good. I liked their price and coverage.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedOnline & AppStaffBilling

    Reviewed March 20, 2021

    I've gotten warranties before and in terms of calling up and making the down payment, it was pretty simple with Endurance. Typically, you can't get a warranty over a vehicle at 150,000, and both vehicles are at past 150. The fact that Endurance was able to cover the vehicle and that they were able to do more than just the engine and trains was a great thing. The rep was knowledgeable even to the point where he told me I could check a sample coverage on the website which was good. I was able to see what they deemed as electrical. Electrical is really broad but with the warranty, we should have everything. If it wasn't for ConsumerAffairs, I wouldn't have even considered. With so many scams going on, I'm very wary. But the fact that they recommended Endurance is one of the reasons why I took the call. So far, everything is good. Getting the policy in is the only thing I'm waiting on now.

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    Punctuality & SpeedStaff

    Reviewed March 20, 2021

    Endurance had everything I need and the rep was very nice, kind and informative. The experience has been good although I am still waiting on the final paperwork.

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    Customer ServiceCoverageTechSales & MarketingStaffTransparencyRoadside Assistance

    Reviewed March 20, 2021

    The rep was very professional. He was very detail-oriented with his explanation and he did not rush to make a sale. So he was very informative and helped me to make a decision as a consumer. I called Endurance today for the first time to use their service. It was a wonderful service. It was everything that I would expect and everything that I would do as a customer service representative, which is to go the extra mile. One of the towing services that was supposed to be connected with them didn't have my information as of yet. So the rep went the extra mile. He called them first and gave them all of the information that concerning my policy. Then he connected me to that person after he made the introduction and gave them all the information they needed. So I'm very impressed with the customer service, so far.

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    Staff

    Reviewed March 20, 2021

    Their agents were knowledgeable. So far, so good.

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    CoveragePricePunctuality & SpeedStaffRates

    Reviewed March 19, 2021

    I was looking around for prices and Endurance not only had the best price but also had an amazing coverage. The reps didn't make me wait during my initial contact with them and I was happy with what I heard.

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    Staff

    Reviewed March 19, 2021

    Their reps did pretty well when I signed up with them.

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    Customer ServiceTechPunctuality & SpeedRates

    Reviewed March 19, 2021

    I got sent a notice and was receiving a lot of phone calls about my warranty being up. So, I went online to hear other people's opinions of the different companies and their rating. I signed up with Endurance and it went very well. The only thing is I don't have anything to print out my card or the initial contract. So, all I've been able to do is go back to that email and research it. As far as the application process, they do a really good job with it. They explain it. They even gave me a little time there because at one point, I was confused. I had two different calls at the same time for the same thing. I ended up finding it was a third party, and they're both from the same company. One of the better things about the experience was I wasn't put on hold and someone did pick up. There was no waiting and the person that I talked to about the different contracts explained it perfectly. That' was why I signed up.

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    Customer ServiceTechPriceRatesValue

    Reviewed March 19, 2021

    Endurance Auto Warranty had the best bang for the buck. They weren't the cheapest and they weren't the most expensive, but they fit in that sweet spot between the price and apparent services that they would provide. We called in about four times before we purchased the contract. The nice thing was that they recorded my number and my name so they always knew who we were and could follow up with it. Apparently, they take pretty good notes because they knew what they had said before.

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    PriceStaffRates

    Reviewed March 19, 2021

    Endurance offered me more for a better price. Their rep was knowledgeable, professional and took the time to go through each individual benefit that their warranty comes with. But, they could have given me the best price the first time and not have to transfer me to a supervisor. Other than that, I'm happy with the product.

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    Staff

    Reviewed March 19, 2021

    I liked what I read about Endurance. Their rep was informative and not pushy. It was really nice to talk to a lady. I'm happy with my experience.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed March 19, 2021

    Endurance was the most forthright and they were the ones that caught my eye. There were other companies but Endurance seemed to be the best. They seemed more honest. However, they were trying to put out too much information too fast. They just kept talking about more and more. There’s so much that they were trying to tell me such as the coverage and the things that it helps me with like roadside assistance, car lockouts, key replacements and fob replacements. But they did a good job and I like them a lot. They were engaging. They seemed interested and not just trying to sell me something. The rep had to call me back multiple times because I didn't have the right information. I was not the easiest customer but she was very patient with me.

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    Customer ServiceSales & MarketingPriceStaffLoan ProcessRates

    Reviewed March 19, 2021

    Instead of paying a six-year loan on my vehicle and incorporating the warranty that way into the loan, I wanted to be paying six years on the loan for a three-year warranty. I went to Endurance because I can pay three years for a six-year warranty. The price was where we wanted for what we were getting. The only thing that was strange was it seemed that I got shuffled. I spoke to somebody Thursday or Friday and I told him I needed to talk my wife. I couldn't call him back directly but I got calls from other people and I wasn't sure if I was supposed to go ahead with the other people. Finally, I spoke to a lady. I asked her if it was the initial salesperson's sale and she said it's all kind of a group effort type thing. I wanted to stay with the initial salesperson as opposed to going to the lady I spoke with. She was great too but he had worked, giving me the information. I didn't want to feel like I was cheating him out of a commission.

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    Contract & TermsCoverageTechPriceMaintenanceStaffCoverage - Components

    Reviewed March 18, 2021

    My wife had an air conditioning issue with her car and it cost like $6,000 to fix it. That really drained our savings and caused other hardships. My brother-in-law who owns a mechanic shop said, “Well, why don’t you get one of those extended warranty on your cars and you won’t have to worry about that?” After doing my reviews, it seemed like Endurance was the better company. I submitted two claims to them and both of them have been denied. My water pump quit working because a seal blew out. The water pump is bad but they’re saying because it’s a seal on the water pump, which is internal to it, it’s not covered.

    The guy that set me up on the plan made it sound like, “Okay, this is covered, this is covered, this is covered.” Never once did he ask about seals and all that other good stuff. We even paid extra for electrical coverage. You would think that a seal thing would be brought up before, “If my stereo gets stolen or broken down, cover that.” You would think that would be a higher part, and it was never discussed. The guy didn't tell the complete truth about everything.

    I definitely would not recommend them. I've been denied twice for two different reasons. Neither makes sense to me at all. I found out if a fuel injector goes bad on my truck, it is not covered, even though it’s inside the manifold on my diesel pickup. That’s a major thing that goes wrong with diesel, and it’s pretty common after about 200,000 miles. So, the service is not covering anything that I need. This week alone, it cost me about $2,000 for a declined thing. Then, last week, when the water pump went, that cost me $3,000. So, there’s $5,000 right there that, supposedly, a vehicle warranty should have helped me with, and it didn’t. I'm about to cancel my business with them.

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    StaffRates

    Reviewed March 18, 2021

    Endurance looked like they had good ratings. I’d give the rep I dealt with an A plus. My experience has been really good, so far. I'd recommend them.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com