Endurance Warranty Reviews

I spoke with Bridget **, Customer Service, regarding how to get the oil change receipt. She was extremely helpful and walked me through how to quickly get the oil change receipt to Endurance to meet my obligation for my vehicles extended coverage.

Excellent service all around 360 degrees. I have no complaints but only praise on such excellent service. The warranty operates exactly as advertised and as told. My car was kept in tip-top shape the entire time it's been under Endurance. Highly recommended!

Martin was great helping me with my changes to my two accounts. I am very happy with his interaction, he was very helpful and pleasant to deal with. I am really glad to have Endurance covering my cars and gives me confidence going forward. Would be great to deal with him with all my questions in the future.

Martin is the best. He has helped me more than once and was always very professional. He is a true asset to this company. He makes me feel confident that I made the right choice in which company to use for my vehicle. Thank you Martin.

Martin was very responsive to my needs and request to cancel my policy. He walked me through the process and explained my option to use this service in the future when my factory warranty expires on my new vehicle. Whenever I call Endurance I always ask for Martin **.

I discovered that it was a very friendly and professional experience dealing with Endurance. I am thankful for the time I was with Endurance. I would like to thank the people that I dealt with for being nice and knowledgeable.

I found myself in a situation where I needed the opinion of an expert. I was routed to speak to Martin **. I explained my circumstances to Martin **. Martin explained my options very carefully. His presentation of the options and his suggestions fully explained was what I was looking for.

Excellent, prompt service. Martin could not have made management of this warranty any easier, especially with his time saving suggestions. I will certainly use their service in the future, particularly with foreign autos kept for longer than the factory time period.

Martin is a great guy and he is very helpful to me and I will recommend anyone to Endurance warranty company because I had a great relationship with this company while I had my Toyota truck on warranty with them.

After having my original warranty ran out we needed to find protection for our 2010 Toyota Venza. Our first connection with Endurance was Michael **. After his presentation and explanation of the coverage we purchased the plan. Later we had dealings with Scott **. Both of these individuals have excellent customer service skills and I would highly recommend them and Endurance to anyone in need of an excellent vehicle service contract.

I am very please with the service I received. And Martin treated me very well. The repair part of the contract was great. I WILL buy another contract from ENDURANCE. I have told my family when they are ready to get a service contract for their automobile buy it from ENDURANCE.

Due to buying a new car I called for assist in canceling my contract. I talked with Martin and he was very helpful. Luckily I did not have to use your services while I had this policy, but feel certain you would have been very helpful and fair if I would have needed to use it.

Martin did a wonderful job helping us with all of our questions. In fact, he went way above and beyond. He not only provided suggestions, but also emailed us samples and saved us a considerable amount of time. Based on our experience with Martin, we would highly recommend Endurance Auto Warranty.

I was impressed with Martin ** professionalism, knowledge and timeliness of information re: my contract. When I called, he came right on the phone and said he was with another customer and would be right with me (and he was)! My questions were answered and he made me feel totally comfortable that he was listening to me only, and wanted to satisfy all my concerns without rushing to another call. Martin is obviously an employee that has a successful future with any company he chooses. He's a keeper!!

Martin is a great guy! He helped me with my situation, very thankful for him understanding where I'm at in life. This guy needs a raise. He helped me also understand what my warranty on my car was about, and he also made me feel more comfortable to have my warranty.

My experience with Endurance has been very good. The questions I had were answered in detail and quickly. The representatives, especially Martin **, have all been professional in their conversations with me. If I need to purchase another warranty, I will use Endurance.

I called to change my payment due date because of banking issues I'm having. Kevin was very helpful and informative for this whole experience, I really appreciate the great customer service he gave me. Kevin listened and gave me the chance to completely tell him my issues and made information about getting my vehicle serviced through the warranty. Thank you Kevin.

Martin was very helpful and I only ask for him when I call Endurance. He was very knowledgeable on the contract and resolved all my concerns on one call. I'm glad I have him as my personal agent. Endurance is lucky to have him working there and I am glad he is working for me.

Wayne was very helpful to me about everything that was supposed to be done. He even spoke with mechanic about my car to get the best deals. I had some questions that was unsolved and Martin ** answered them and doubled checked to be sure that he was offering the correct answers.

I was sold on a contract in December of last year because of the expensive repairs at BMW. I was very concerned with the engine because it is a V8. I was told that the turbos as well as anything relating to the drivetrain would be covered. Well, I got a drivetrain error. BMW called over to Endurance. "That's not covered"! Get use to hearing this if you buy one of their policies. I was told solenoids were covered but not the solenoid that went in my car. $700 dollars down the drain. I am amazed at how many people on this site are giving great reviews without having used the policy. Customer service is great but the purpose of buying a warranty is so that I don't have to come up with $700 at once. Take Heed! Learn from my mistake!

I received great service and prompt response for my vehicle during the service request of the Mercedes Dealer. The adjuster came to see the actual service parts needed for my vehicle and suggested to pay for the parts at the insurance company wholesale rate. Like that service!

I received an past due notification today regarding my warranty; after reviewing my account with Kevin, I realized it was a complete oversight on my part. Kevin was kind, thorough and very professional. I totally appreciate Kevin taking time with me today to resolve the situation.

Cancellation of policy due to automobile being totaled out. My experience with Endurance could not have been better. They have always been helpful and courteous when I have needed assistance. I have told many friends about your coverage and how pleased I was with your services. I will definitely use your services again in the future.

I was calling to cancel my plan and was helped by Kevin who did everything he possibly could to help me out, very nice and professional. Had a very friendly tone, and wanted to keep my plan to help me out with my struggle at the moment with work.

Michael ** was truly helpful with all my questions and concerns. He deserves to be rewarded for being a great help. Michael's customer service I would rate definitely 100%. He helped me to understand my coverage by breaking it down and many ways. I've had many experiences with other reps but he made it a lot more easier for me.

I will not refer this organization to anyone because you said one thing when I signed up for your services and when I got my information packet it said something else. When I called about it the person I talked to tried to make it better by extending my coverage out by two years without adding the extra miles to make it useful.

I currently own a Cadillac and parts can be expensive. Today Alex reassured me that my warranty will be available to utilize at any dealer of my desire as long as they are accredited. I feel relief so far Endurance! Thanks Alex for your help today!

It was a pleasure every time talking with Joe **, very professional and answered all of my questions. I received my policy and membership card within 7 days. I highly recommend Endurance as an excellent choice for extended warranty coverage.

Bridgette sent over immediately and was very helpful. She also put a copy of the policy in the mail for me as well. The Live Chat Support is also helpful and I had planned to resort to it if additional support was needed. Fortunately I did not have to use it.

I had some questions about my Auto Extended Warranty. The Customer Service Rep who answered the call was very courteous, and handled my call promptly, and provided the response to my questions. I have always had a very good experience with Endurance and their customer service.

This issue was with Interstate National Dealer Services of Florida, Inc., not Endurance. Endurance is the seller of the warranty policy but it's administered by INDS of Florida. This is made confusing by the warranty card one is given that has Endurance's name on it. Endurance called me regarding this review and understood my position and unhappiness with the policy administrator, while explaining they do not control the claims. INDSF in fact has full control. John from Endurance was cordial and pleasant to deal with.

During my time as a customer, I received the best customer care. Their coverage packages were flexible to meet my needs. I'm glad I was able to have them as a provider. Martin **, a representative, assisted me with great character.

I called Endurance Auto Warranty today to speak to Maleka **, and was told she no longer worked for the company. Micheal ** was the representative that helped me. He was very pleasant and professional. I told him I had to pay out of my pocket for car maintenance and would like to not have to put out extra money for the billing for this month. He called billing services and had everything taken care of, and explained that the payment for the month of March would be deferred until the end of the future payment. I really appreciated him taking the time and being patient with me in answering my questions about the payments and what was included with the warranty. It's nice to have service personnel that have people skills.

It was great. I've never had a problem with customer service whenever I call for anything. Any concerns they were always really nice and very professional. I will definitely recommend Endurance to my friends and family. My experience was well worth it.

Took my car to the dealer for regular maintenance, they found an oil leak. Told them I had Endurance, dealer called them, said Endurance would send someone out to inspect the vehicle. I was told I couldn't drive the car per the rules of my contract but if repair was approved Endurance would pay for rental & repairs. Long story short, Endurance saved me over $1000. Well worth the investment.

I called, initially, to cancel my policy and account, due to financial strains I have. Mike ** explained thoroughly how I could stay with my plan, while still saving money. He really cared about me and my situation, offering me more than one option, which I so appreciated. Mike was respectful, and very understanding, which I needed today! I thank him for his time and patience, and I look forward to staying with Endurance for as long as I possible can.

I'm so very pleased that I had a contract with Endurance. Not only did they save me a ton of money but they were also prompt on paying and very courteous to talk to. I will recommend you to anyone I can. Thank you.

Operator was knowledgeable about the subject and able to assist me with the problem. He also was very friendly and helpful. He had to assign me another customer number because he was unable to locate my contract. He also asked permission before he placed me on hold.

I was happy with the customer service provided. I would recommend. My vehicle was a Lexus with 180k and the wear and tear outweighed the coverage. Every situation is different. I was placed on the lower coverage. They have good plans based off of vehicle qualifications. They are good at explaining the why behind everything. Transparent is what you need to keep any business going!

Just wanted to say Michael ** was very helpful and understanding. I was worried that I didn't get a bill but Michael said I was all paid up. That was a relief. Kudos to Michael. :) Thank you Michael, you are the best.

This is the worst customer service I had ever had. The only sales pitch that the sales representative had was to talk bad about their competitor. I can imagine if this is only when you trying to get a quote what will happen when they get your money and you have to take your vehicle for service. I can only imagine they will look for any loophole for not to pay for your repair. I personally think if you treat your customers with respect and give them a quote they are asking for and service they are asking for it will be more convincing and if the company does not offer the service that the customer ask please don't insult them and try to convince them on buying something they don't want or need just to do a sale and talking bad by other companies and please provide the by-law that all the company follow so you can be more convincing.

I shopped for car warranties for my Audi A5 after my extended coverage expired. After speaking to a couple of different automobile extended warranty companies and doing searches online to try and find the good and the bad about these extended warranty companies that I had spoke to I decided to take a chance on Endurance. The initial person that I spoke to at Endurance could not have been kinder. She was the perfect picture of what a company should want in a salesman. She was a smooth talker! I purchased the Select Premier Coverage. There was an initial waiting period of 60 days and 1,000 miles that had to pass. Routine maintenance had to be done during that time which was a understandable.

Dear Consumer Affairs, Endurance and I are working together to get this matter resolved. The legal department has contacted me and assured that this matter was going to be taken care of.

Endurance has reached out to us several times with regard to our concerns over the past couple of weeks to hear our side of the story in our words. We were very impressed at this point because usually, complaints to other companies fall on deaf ears. Today Eddie ** of their legal department reached out to us after customer service leadership at Endurance pushed our concerns to him. Eddie has been very helpful and upfront with information regarding our unfortunate situation(s). Eddie is helping to mitigate a resolution on our part. Again, we are impressed to get this far and really appreciate the reach outs, conversation, and an anticipated resolution. Thank you, Eddie!

My truck engine started tapping so I stopped driving it and had it towed to the shop. They found out that a lifter had collapsed and caused damage to the cam which all of that is covered by the warranty. They didn't pay for the repairs. Their reason was they said it was from continuous operation. There was no continuous operations because when it started tapping it was parked and was not driven… the people you get on the phone are very rude and will just hang up on you. I got to a supervisor but they still won't pay. Wish I never spent my money with these people. What a waste. I hope this helps so no one else waste their money.

Interstate National mishandled my claim at every point. My car broke down on Tuesday before Thanksgiving. They delayed approval after numerous phone calls then closed their office from Wednesday afternoon until the next Monday. The garage working on the repairs waited for a call back only to call them and find out they were closed. They would not allow transmission to be replaced, instead shipped a used one to the garage which took 4 days. It was in such poor shape it had to be worked on before it could be installed.

I wasn't too sure about the status of my policy in terms of the expiration date because I received a call from a representative telling my contract expires Jan 9, then I called back and was told by another rep it was expired Jan 2, but Monica was able to clarify everything for me.

Joe ** was super helpful and very knowledgeable about my situation and I can't give him enough praise. I will certainly recommend Endurance to my friends. I recommend my dealer also sell Endurance. Thank you for having a fantastic employee.

When I bought the extended warranty from Endurance, they advertised a long list of parts and problems that were covered, including a timing chain. My timing chain went bad - the dealer said it stretched - so it was no longer able to provide proper engine timing. Endurance said they would not cover it because it didn't completely break. Just stretching is normal wear and tear they said. This kind of normal wear and tear could be argued on almost all problems with a 105,000 mile vehicle. This kind of splitting hairs was never discussed when the warranty was being sold to me. I assumed the covered parts were actually covered if they failed, i.e. didn't work anymore. My mistake. This review is to warn new buyers what they should expect when determining if a part is covered when it goes bad.

My initial experience with Endurance has been excellent. My advisor/enroller Kevin did a great job explaining the warranty. Monica did a fantastic job closing out my contract. I hope to never have to use the warranty but hope if needed the experience is as positive as it has been up to this point.

After purchasing a 2011 Tahoe with 60+ miles, I was lead to Endurance Warranty, as a reputable company that provided quality extended warranty plans. The grace period was 60 days or 1,000 miles for the policy to become active. Unfortunately, 62 days later, my transmission went out and we contacted Endurance to notify them of the issue. We were instructed by Endurance representatives to have the car towed. Mind you, when we called customer service for guidance, their exact instructions was for us to have the vehicle towed (never were we advised to use their RSA). We were later chastised for not reading our policy and forfeited any reimbursement of towing fees because we did not use the Endurance roadside assistance.

I called wondering if I could change the auto debit date for December as it has been a challenging month. Nick took my call and was absolutely wonderful. He changed my date and gave me some options as I was so frantic of losing my policy. Quick and painless call.

Wow what service. What was unusual about the call was Nicole was able to answers both my questions on the same call. No long wait! I have used this company before and had no trouble with them. Would use again since I keep my cars longer than the manufacture's warranty. I was impressed with how Nicole handled the call.

I called in to inquire about a charge on my credit card. My statement showed Mepco had a charge on my credit card. I have no account that Mepco is associated with. Mepco representative referred me to Endurance. Then Endurance representative referred me back to Mepco. Malika ** was the 4th representative between the 2 companies. And she was the best of the four representatives. I told her my situation and she immediately started researching my issue. And she found the problem and came up with a solution. Endurance need more employees like her. THANK YOU SO MUCH MALIKA.

Nicole was very professional and very helpful. She handled the situation very quickly and professionally. She was very pleasant and easy to deal with. I hope that if I have to call again that she answers the phone. Please feel free to call me anytime.

When I purchased the policy they told me I could defer a payment if I needed. They were right as I needed to for December. I hope the service is this great if I need to file a claim. Nicole was very pleasant and helpful. Thank you.

The person I spoke with today was very nice. Helpful. Knowledgeable. Soft spoken. Great personality. Explained everything to me that I was inquiring about. This coverage has been very helpful to me and easy to work with. I've recommend my husband to get this coverage as well and I refer people to you as well.

I called with questions about my account and information concerning my coverage and the person I spoke with was very friendly and extremely helpful and put my mind at ease. There should be more customer service representatives like him. Thank you.

I researched the internet to find consumer reviews in order to find a company that lived up to consumer expectations. Endurance had (and still has) an A+ rating so naturally, I went with them. To my dismay, they fell way short of what I believe was advertised. Case in point: I bought a USED vehicle with 60,000+ miles on it. When talking to the sales person at Endurance, I disclosed this fact and offered to have vehicle pre-inspected. They told me "that was unnecessary". Per the contract, all I would need to do before submitting a claim would be to meet a 30-day (and) 1000 mile waiting period. The representative of Endurance used the phrase "bumper to bumper coverage" multiple times. So, I authorized a lump sum payment and agreed to make monthly payments for next 24 months.

I was able to update payment information within minutes. The representative was very nice and polite. He was able to help me with what I needed in a timely fashion. I would recommend this company to anyone who needs help with car maintenance.

Although, it was in my best interest not to proceed with the extended warranty for my vehicle, the customer service given by Art ** was exceptional. He provided detailed information and offered a great deal, definitely went above and beyond. Kudos to his awesome customer service, wish there was more like him.

I spoke with their quality department and we were able to resolve the majority of issues. They will work with you when issues arise and resolve them to the best of their ability.

I just want to acknowledge Mr. ** for the awesome service he gave to me and my family. The first 3 days issues kept happening between the 2 other parties involved. Fortunate for me, the last time I called I got Mr. ** at the other end of the phone. I explained to him the setbacks I was having. From that day forward he intervened on my behalf, and he did everything he told me he would do. Because of Mr. **, I am really glad to be a member of the Endurance. I am telling everyone I know about Endurance extended coverage, due to the kindness, thorough and professional service I received. I am grateful to have our paths to cross. I hope everyone at Endurance know what they have in Steven **. Thank you. Congrats. GO CUBS.

Justen helped me with understanding my contract and policy better. He answered all my questions quickly and clearly. I feel he gets the customer's point of view very well. Next time I need to contact endurance I will ask for Justen no doubt. Thank you Justen for the overall help today.

I called Eddie and he was very professional. He told me he would take care of me and he did just that. Anytime I had a question, I called Eddie directly and he answered. Very grateful. I would recommend anyone because of his outstanding service.

While on the phone with Monica she was great and very helpful. It was the end of the day and she said she would give me a call the following morning after her boss looked at the situation. The next morning went by so I decided to try and call the direct number she gave me and never got an answer. I call three more times to no answer. I finally call a different number and explain that I was supposed to be getting a call from Monica that day like she said and the new person on the phone informed me that Monica wasn't even in the office that day. What would she tell me multiple times that she would call me that day if she wasn't planning on being at work? All in all it took us 4 days to get our car towed to the dealership. It was absolutely unacceptable.

Even though I tried to pay the bill over a week ago it wasn't taken care of. Kevin helped me to resolve the problem. With no issues. And he made sure that my confirmation number showed up in my email. I dealt with Mepco last week, but for some reason the bill was not paid.

Called customer service and was helped by a very polite young man. Kevin assisted me quickly and accurately with changing my credit card information on file. I appreciate good customer service. THANK you.

Monica is a great representation for Endurance Insurance. She is compassionate and professional. Even with taking care of my issue, she was concerned about me. It was an extreme pleasure speaking with her. If I need Endurance in the future, I will certainly ask for her! 5 Stars for her.

I can't say enough how great this service package is and how much a peace of mind it would bring me and my wife. Unfortunately at this time the price just won't fit my budget. With that said I must also mention how professional Nicholas ** was with helping me and trying to get me as a customer!

Customer services was a big help. I would recommend Endurance to anyone and if I ever need anything I know Endurance would help me with all my car problem. To me Endurance is one of the best extended warranty provider. Endurance help me save a lot on my car needs.

Thank you for getting my claim paid. After all the headache I've been through, you came through and made it possible for me to get my car fixed and I really appreciate it. Thanks again for what you have done and it doesn't go unnoticed.

It's a great company and great customer service. They helped me a lot with all the issues I have been having with my car. They pay on time and respond fast. I'm very happy with their service and would recommended to everyone.

Here is the short back story. My 89 year old father has received numerous letters and calls about purchasing an extended warranty on the used car he purchased recently. He ended up giving his credit card number and purchasing a policy he definitely did not want. When the book came in the mail he was perplexed and I had to explain that he did in fact give them payment for the policy. HE DOES NOT WANT OR NEED THE POLICY.

I called into your office to give you my new debit card number as the one you had been using was lost. The person that helped me was very courteous and took their time to be sure it was all done correctly. We even went over how many more payments we have to make.

I had signed up with Endurance in June and was confused with the schedule of payments. I only have about a year more of payments and then my car will be covered for the rest of its life. Justen ** explained it very well and helped a lot with payments also. They have a customer match program where they make two payments to help me out, the best thing that could have happened to me on a Friday. I will have peace of mind this weekend and for the rest of the life of my car.

Monica was pleasant and was very helpful. I have spoken with her in the past in reference to a previous claim. On that particular claim I was getting disgusted and she reassured me and made me glad I was with your company. She is definitely an asset to your company.

Was having some trouble paying monthly payment due to fraud activity on my bank account. Rep really helped me out by following up with me until my needs were met.

I was talking with Justen. He was an excellent Customer Service representative. Justen was so patient with me. I am 81 years old and he stayed calm, respectful, mannerly and so nice. He was very knowledgeable in all his conversation with me. I had called in to him again about a concern I had and he cleared it up right away. He was able to help me when getting into the computer in a certain area I was having trouble with. It would be nice in all companies across our nation to have someone like him to talk with. Thank you all so much.

SAVE YOUR MONEY AND FIND ANOTHER COMPANY!! I have tried to make 3 separate claims now and ALL 3 have been DENIED!!! I have the EXTRA Supreme coverage (the most coverage you can buy). I've paid about $4000 in the last few months on things that aren't covered, but they would have been if I had just renewed with my last extended warranty!

After being transferred from a not-so-helpful representative, Monica was absolutely a breath of fresh air. She answered my questions thoroughly, empathized with my situation, and tried to offer solutions where she could. I didn't receive great news today about my vehicle but she surely sweetened the blow.

She was very helpful with tracking down my account. I had call several time and it seem that the last two could not help me figure out what my account number. Lucky the last person transfer me to another person that found my account number. So thank you again.

I have been with Endurance since the purchase of my 2012 Nissan Altima. Great company and great customer service. Justen ** helped me out tremendously today regarding my contract. I will highly recommend Endurance.

Malika was a big help with getting my contract transferred over to the new owner. She explained all the steps and even followed up with me with an email after the weekend.

I would like to say that I would definitely recommend Endurance Warranty. I recently called to inquire about what my warranty covered after speaking with the service department about repairs for my vehicle. I had the pleasure of speaking with Justen, with a promptness I had all of my questions and concerns answered. He provided me with exceptional customer care with the vast knowledge and expertise about my coverage. I felt like I had hit the jackpot when I was speaking with Justen. I felt like a special customer instead of a number. I was enthralled with the extraordinary care and attention that was given about my inquiry. Thank you again...

I had many questions that needed answered in regards to my billing. Justen was very helpful and patient with me. He made everything very clear and was very understandable. So I just wanted to express my appreciation to him. Thanks!!!

I called needing a replacement card & also to give a change of address. I was greeted warmly & with an experienced friendly guy. He was energetic & very knowledgeable. He made me feel like I was important.

I received a new credit card with a chip and my account was not updated So the payments were not automatically made. Nichole did a great job of updating my account and all the corrections were made.

I called in ready to cancel my policy. The customer service rep, Joseph **, calmed me down and went above and beyond to explain my policy and what type of coverage I had. I was so impressed with Joe, that I kept my policy and also am saving money. I couldn't be happier with the service I got when I called in and spoke with him.

I called in to see if there was anything that could be done to help with a financial situation regarding my account. Right away Kevin looked into it and was able to determine a possible solution and even brought an advisor/manager on the line to assist. He did not transfer me and say good luck like most do, he stayed on and made sure that I was taken care of properly. Your company needs more people like Kevin ** and I sincerely hope I get assistance from him should I need it in the future.

I initially left a 1-star rating, however, Mike from Endurance reached out to me and explained that at Endurance they are committed to customer solutions and re-establishing customer relations. He has agreed to pro-rate my contract and made our relationship to the neutral state. I want to thank Mike and Endurance for making it right with me. I will definitely call them back and re-establish coverage from them in the near future. Thank you Endurance team!

Joe was extremely helpful, polite and informative with me. I was impressed with his level of knowledge and his willingness to explain the difference options available to me. He helped me with roadside assistance when I was late to work and panicking about getting help. I would recommend Joe and Endurance to others.

The last time I called into the billing department it was a great experience. I cannot remember the lady's name but she was excellent and answer all of my questions and went above and beyond to help me out even for the most simplest thing. I appreciate her a lot.

Nicole ** was so nice and understanding while helping me with Correcting my name on the account and telling me that she would send me out a new booklet that I requested. She was very professional and knew her business! Thanks Nicole **.

Explain warranty question - spoke to Nick. We have a VW Eos, which has a convertible hard top. I noticed that the exclusions section mentioned that convertibles are not covered. He explained that all of the electrical equipment that moves the top into the trunk is covered, but the top itself is not. That is understandable because the top is a part of the body of the car, just like the hood or door panel, even though it moves. My questions arose because there are not many convertible hard top like this.

Cancellation of contract due to selling subject vehicle. Very easy to use company. Competitive rates. Knowledgeable agents and staff. It was a pleasure doing business with them. Fortunate for me and Endurance, I didn't have to make a claim, but I am sure if I did that everything would have gone smoothly. I am enclosing last mileage reading (115,299) for possible partial refund. Thanks.

All 3 people I talked with were excellent customer service representatives. The first guy got me the best possible discount which made it even harder for me to cancel but it comes down to the stress of everyday money concerns so I did not feel this policy was best for me at this time. But in the future I would be happy to call again for a new quote as the customer service is such a positive experience. Would recommend to a friend.

I had a question about my warranty coverages and Malika gave me the answer I needed along with some very helpful advice.

I have a question on how many payments I had left and amount as well as if the other payment that I had already made went through. I was off the phone in less than five minutes but the representative was exceptional, professional, courteous to me.

Needed to know if problem with vehicle was covered. It was and Justen was so helpful, courteous, knowledgeable. Just loved speaking with him. Truly a warm and welcoming person. Wish I could hire him for my business.

Mike took the time to listen to my request and took it upon himself to explain to the process of what will happen during our phone call. He reassured me what I needed to look out for and what I could just ignore because he cares about my time just like I do. Couldn't have asked for more better service than that! Thank you! :)

Mr. Kevin ** provided me with superior customer service. Really had a knowledge of products and rules of the company and helped me get the info I needed. I would highly recommend your auto plan because of quality service your agent provided.

Scott is a very good customer service rep. He was helpful & took care of everything I needed help with. Just the sound of his delightful voice cheered up my day. Very impressed! I will give your # to anyone looking for a car service warranty. Thanks you Scott! I was having a long day!

Brought vehicle to shop, got runaround. Contact Endurance, spoke to Eddie **. He took care of the problem on a very professional level. I would recommend Endurance. Shops can charge a great deal of money, this can save you a great deal of money and aggravation. They do the work for you. They will find a local shop in your area that is your choice to go to. So convenient, they pay the bill for you.

I spoke to Art ** about how to transfer my vehicle coverage to the new owner. His excellent assistance and outstanding attitude are some of the reasons I choose Endurance. Thanks again.

Kevin explained the plan to me in details. I had some questions regarding the timing of the plan and the paperwork I had which supported a maintenance record. Kevin and his supervisor worked with me to get the records to them. I am very satisfied with both their service.

It was a pleasure to be able to receive excellent customer service today. My representative helped me with a smooth payment process and other accommodations as well. Thanks for a great experience!

Monica ROCKS! I called to adjust my payment method and although we were unable to complete my initial request she did help me and let me know when I am eligible to do so and gave me her direct number which is rare nowadays. I appreciate her willingness to help and positive attitude, You go Monica!

When I called Endurance Scott picked up the phone. I told him what the problem was and he got on the phone and tried to straighten things out. He called the people for me while I was on the phone, he called me back when he said he was going to call me back. He honestly is a good member of your team. When he said something he did it. He straightened everything out for me. I appreciate what he did for me. If I have a problem again, I will be calling Scott. Whenever he answered the phone, he always sounded pleasant with a smile. So thank you for the great customer service. You were wonderful.

Kevin went above and beyond to help me regarding my coverage. He also called a place to make sure that they will be expecting me and my situation... He made a situation that had me stressed out to a situation that I am calm due to the extra steps he took... Thank you sooo much.

I received professional and helpful service by Endurance Warranty today. I spoke with one of their customer service representatives who was helpful and professional. I'm satisfied - thanks for providing great service. Would highly recommend.

I spoke with Sarah today and she really helped put my mind at ease on suggestions on helping me with a part on my vehicle that isn't even covered. She is a joy to talk with. I would definitely recommend Endurance warranty services to friends and family.

My representative Kevin ** was very pleasant and informative on my account. His attitude was so superior and pleasant. I as a customer will recommend him to help out anytime.

I spoke with Justin quite recently today. I am having problems getting my vehicle repaired. I called because I needed to know what my next move could be according to the warranty company. Justin listened to my complaint, allowed me to vent my frustrations, and calmly helped me. He went above and beyond his job description in order to assist me and did extensive research into the problem with my vehicle. He then emailed the information to me. Justin also reviewed my policy and informed me of my coverage. He did an outstanding job. He is an asset to your company. Thank You Justin!

Nichole was extremely polite, patient, and knowledgeable! I wish all my calls today would go this smoothly!! Two thumbs up for Nichole **!!!

Kevin had no problem helping me with moving the date on my due date, helping me to sign up for automatic deduction out of my account. He understood the whole situation. He was helpful, courteous. He was knowledgeable. Transaction went smoothly - no problems at all.

Michael ** is excellent when it came to customer service. He helped me through the whole 2 day process...give him a raise!!!

I spoke with a rep named Greg **. He was most helpful to me, very patient with me and my questions, gave me all info I needed to understand the info I had received in a e-mail that had confused me. Felt very positive about your company after speaking with Greg, knowing if I should need to call again your Customer Service is on the ball. Thank you Greg for your great assistance.

Was badly injured in a car accident and had paid ahead of time. Spoke to representative Sara who made the time to listen to my concerns and to retain my business granted me a refund on a portion of the premium paid. Needless to say I am looking for a new car and will purchase a new policy. This is an amazing company and has clearly shown they deserve my business and will continue to be a loyal customer.

Have had a great experience with Endurance. Michael from Customer service was very helpful in helping me cancel the contract (due to vehicle sale). Appreciate all the help received. I will post another review once I get the refund check on the due date. However, my experience so far has been very good and would certainly recommend this.

Sahra was extremely helpful with answering my questions and assisting me with changing my address on my account. Endurance has been nothing short of spectacular since I opened my policy with them.

I have been a customer for many years and with many cars. I have always worked with Eddie ** to get my car fixed. He is very polite and professional. He knows how to get my car fixed on a timely manner. Eddie is easy to talk to and will go out if his way to make sure my car is running well.

I never received my contract paperwork and Malika successfully resolved my issue quickly.

I was helped by Michael ** and after multiple calls and failed attempts to clear up an issue, Michael resolved the issue at hand from beginning to end in the same day. This review is to acknowledge Michael's dedication to keep customer service a top priority. Thank you Michael.

Justen was phenomenal in addressing the issue. Very professional and efficient. Very impressed with his customer service and his quest to assist me in my time of trouble. Having just lost my job Justen offered me a complimentary one month deferred payment for which I am very grateful. I'm hoping to be back employed within 2 months so I can continue my payments or else I shall come. Much appreciated.

I had a problem with my payment. Your associate was very very polite and so very helpful. She solved my problem in minutes. She was SUPER!!!

Nicole was very nice, pleasant, and knowledgeable. She took her time and made the payment process very easy, she also answered all my questions. Thanks Nicole.

Eddy has been great to work with. He is my contact for paying every 2 weeks and he is a gem. Always happy and a great smile in his voice! Great customer service! Eddy is the best!

Called to cancel. Spoke to Eddie **. Very professional and compassionate. He took very good care of me to keep my business. I'm a happy customer.

Had multiple issues with my service and my contact person Daniel is no longer employed with Endurance. So contacted Nick whom contacted the director Everett who assisted and Eddie from the parts department ordered the correct parts and sent via FedEx to my dealer. I do have to write that they made a terrible situation right. So thank you for making it right.

Today I called in to make a payment & was very impressed with the customer service I received. Nicol was very nice, professional and knowledgeable. Although I usually receive great service when I called she made a great impression. Amazing.

Service was exceptional. The gentleman I spoke to was more than helpful. He made me feel very comfortable and I would use your company again.

I spoke with Matthew ** and he was professional and knowledgeable. He makes you feel important and he also has a pleasant voice. He is a person you can talk to with ease and that is important when you are speaking with someone over the phone. I enjoyed our conversation. Thanks Matt for all your help.

I filed a claim with Endurance last week for my Honda and today I found out that all repairs are approved. I will only have to pay the deductible. I'm very happy and didn't expect everything to be approved. Thanks Eddie and Michael for all your help throughout the process.

I purchased the extra supreme contract. I should have went with the other company. I took my vehicle in for repair. It would run rough at first start up and notice coolant was low. Note: this the first time trying to get repairs covered. The car dealer said the head gasket was leaking and head was bad. They contacted Endurance to get authorization for the repair and Endurance said it was not covered, gasket and seals are not covered under the contract.

I called before I took my car to the mechanic and asked "was I covered for my suspension and power steering" and I was told yes that all I have to do was take my car to a certified mechanic shop and give them my membership card. They didn't tell me that I had to wait for an appraiser to come and check out my car after the mechanic. My mechanic called the claims office and explain what my car needed for the repair and the claims office told them that they have to wait until they hear from the appraiser.

Thanks to Mr. Castro who turned a horrible experience into a fair one, took the time to explain the roles of the different parties dealing with my claim and coordinated, advocated that this should be resolved without leaving the burden on me the customer who contracted with only one party. Micheal ** your an asset to endurance and the crooks at Interstate are damaging your product, check the way the deal with your customers.

A manager called me and promised they would listen to my conversation with the sales person, and they will be taking measures to rectify this, by updating their training. Also, they apologized and they said this is not the way the company wants to operate. I appreciate their call, so updating my rating from 1 star to 3. Still, the original experience was bad, but at least it seems like they care. I hope they will actually do something about it.

Don't Buy! You are better off saving your money! I bought the best warranty they had. The Xtra Supreme! Over $3,000 paid. I already had one claim denied, but then I took my car to get serviced, and I needed a new axle because the housing boot had cracked and was slinging grease everywhere. They went to file a claim and Endurance said the housing boot was a seal and not covered, but the axle is unless it's due to an uncovered part. I can't find anything saying a housing boot is a seal and not covered. Needless to say, almost all problems you have are going to attributed to an uncovered part in their Lingo! Waste of MONEY!

Phone calls never returned from Daniel. I have a Toyota and when I purchased the warranty no one from Endurance informed me or my husband that "aftermarket parts" were being used in our vehicles. The dealership that serviced my vehicle said it was hard to get help on the phone. My husband was shocked because he had his Dodge Ram serviced under the warranty and he was NEVER informed aftermarket parts were being used in his vehicle. We are not happy with Endurance but it is what it is. All of the money we spent purchasing two contracts, we expected better service and non-aftermarket parts to be used on our vehicles.

The financial settlement agreed upon. I am awaiting delivery of it.

I will not recommend this company to my friends and it used to be a machine, too much red tape to get a claim okayed.

Art ** was outstanding! Answered all my questions in detail and I was totally comfortable.

Change of billing - Customer service is A+ with this company from day one to my contact call today. Keep up the great work!

My alternator went out in my Lexus and made sure to call Endurance before making any move because I didn't want to be denied. I called and got the OK that the alternator was in fact covered in my warranty package. Good, because I've already shelled out thousands for this warranty and have already been denied once. I have my car towed to the Lexus dealership service center (on my dime) and they diagnose it as the alternator needing to be replaced.

I was helped by a very patient and helpful person in Ms. Nicole **. She actually saved me a lot of money suggesting another solution. I recommend her and Endurance warranty to everyone. Thanks.

A claim was denied due to an error on my part. He was so kind and generous and helped us out very much!

Matt ** was helpful and knowledgeable.

Excellent customer service and very quick and accurate to answer all my questions with respect. Very friendly...

Matt was very courteous and helpful. He handled everything in a timely and efficient manner. A great customer service experience.

Justin was very helpful and pleasant.

With my situation with Endurance even after eight months and me no longer being a customer they show they really care and want to do what is best for the customer. The customer service is top notch and even though they couldn't fix the problem they tried their best to make sure they could help. Endurance is very personable and I would recommend them to anyone! They literally turned a bad situation to a workable situation and for that, I am forever grateful for the assistance and also caring. Thank you Endurance for everything!

Nicole **/Mr. ** was very helpful and concerned. I love the way that the both of them made me feel like I am a good customer to have. Ms. Nicole and Mr. ** are very great keeping me calm about my payment. Thank you very much. I will want to talk to only Ms. Nicole and Mr. ** concerning my payments. Thank you Endurance Warranty.

Needed to change payment date. Mrs. ** was very understanding & very helpful about my situation. I feel so much better knowing I don't have to cancel Endurance.

They are incredibly difficult to deal with. They will only pay to have used parts put on your car. You don't put used parts on a BMW! Just getting approved to have work done is such a pain. It's not even worth it. They insisted one of their adjusters come out to verify the issue. They won't trust what the mechanic says or bills for unless they come out to look at it which takes lots of time. The guy didn't show up when he was supposed to. And he insisted the part was disassembled before he even looked at it. So I couldn't drive the car. We can't even order parts until it gets approved which takes forever and now I have to wait for parts to get here and I still don't have a car to drive. For USED parts. What if they didn't approve it and now my car is torn apart to show the adjuster and then it wouldn't even be drivable because of them. I am canceling my warranty!

Great service. Matt is the best person to deal with. I would say that he restores the negative name to customer service reps. I called with a 3rd party issue and he restored my faith and made sure I felt good with Endurance again. I recommend Endurance and Matt **!!!

Nicole was very polite and friendly. Service she provided was quick, easy and courteous.

Handled the call quickly and took care of all my concerns.

Whenever I call Endurance, I only ask for Mark. He is always so helpful and great! Love my policy & the coverage! No issues!!

Martin provides the best customer service in less than 5 minutes.

Matt was very helpful and answered all my questions. He has already sent out another copy of my policy as the Post Office did not deliver the first one. A very pleasant young man.

Matt was great! He answered all of my questions and made my day much lighter. He is awesome! You should feel bless to have him a part of your company!

Friendly customer service.

Friendly, professional, and good service all around.

Mr. ** was very polite and honest about my policy and very helpful in what I can and can't to with my warranty. I would recommend his service to others.

Unfortunately, my vehicle was totaled in an accident 2 weeks after purchasing the warranty. When I received word from my insurance company that my vehicle was totaled, I immediately contacted Endurance and they issued my refund for the full amount I had paid without any issues. I will definitely go through them for coverage on my next vehicle.

The salesperson was very helpful.

Great service from Martin.

Great service. No issues. Please see Martin ** for all your needs at Endurance. He is the best.

Very easy going and knowledgeable individual. Convinced me to keep coverage even though I just purchased a new vehicle. Nice experience.

The rep was super nice and helped me through every step setting up my payment online.

My experience with Endurance today was very good. Customer service was one of the best.

Matt provided great support with policy information.

Matthew ** provided me with one of the best customer service experiences I've ever had! He's knowledgeable, personable, and efficient. I would absolutely recommend him to a friend. I'd recommend him to a stranger, at that. Heck, I'd recommend him to a stranger's friend. Give this man a raise!

I would recommend Endurance warranties to anyone looking. This is my second policy with this company and have been completely satisfied with the customer service and friendly staff, as well as the cooperation when needed repairs are made. My representative on this agreement was Matthew ** and he was more than helpful and full of good energy.

Matthew provided excellent customer service with a pleasant and positive attitude!

They definitely solved my problem. My experience with this warranty has been awesome.

I talked with two customer representatives today and both were helpful, courteous, and pleasant. My problem was resolved to my satisfaction. Great job.

I spoke with Art ** - great customer service skills to help me out on my problem and resolve me issue I had.

Nicole was very helpful, she answered all my questions to my satisfaction, and she explained everything that I needed answers for.

He an AWESOME job on helping me. He gave me clear information on what was in my policy.

Very helpful. Really glad he helped me. I got every question answered. And was more than helpful in every aspect.

Matt has to be the best customer service representative I have ever had the pleasure to deal with. He was beyond helpful, answered all my questions and he made me feel good about my call, not to mention he made me laugh. If more companies have representatives like Matt, I believe customers would not mind contacting that vendor. I do hope when I call again that I will come across him again or someone like him.

I was calling about my bill payment simple because I send it off last month late due to the fact I didn't receive the notification until late. I did have the money to pay this month bill and I was kind of worried, but Matt ** help me to solve my problem and for that I am thankful.

Awesome, helpful, hardworking, on top of his game!

I received a call after requesting a quote. The response time was about 30 seconds. The company customer service representative took about 15 minutes to explain the program and why I would want the most comprehensive plan that the vehicle would qualify for even though I asked for a quote on the minimum plan. He finally offered a quote and when I explained that my husband's warranty was about 1/2 the cost, he became very belligerent, raised his voice, talked over me, did not allow me to talk and hung up on me. Wow if that is a glimpse of how they would treat a prospect I cannot imagine how they would handle a customer. I would never do business with them, even if they had the best rates... and they do not by far! Does bullying really work in business? Not in my business.

Matthew ** was very professional, knowledgeable, and polite with my questions and concerns about my policy. I commend customer service of representatives like him.

Martin very helpful, understands the situation. I can't lie. The experience I had with this company been pretty good.

Called to get information on how to transfer contract to purchaser of my vehicle. Matthew ** assisted me and he was a pleasure to work with. He explained everything to me and I came away completely understanding what he explained to me. Thank you.

The gentleman who helped me was very helpful. Resolve my payment issues in an expedient manner. He is an asset to your corporation

Great customer serivce. Matthew ** - right to point and confident in presentation.

You guys are amazing. Thank you.

Called to change draft date. Matt was very, very kind and professional, as well as knowledgeable of my needs.

Today I talked to Steve ** about removing my vehicle and closing out my account. This happened when I bought a new vehicle and sold mine. Mr. ** walked me through the procedure with all the skill and knowledge of a well trained and versed employee. While we were going through this procedure we conversed like we were long term friends. The demeanor of Steve would have kept this from being adversarial if I would have been upset. Considering I wasn't upset it's a moot point. I'm sure that if another employee had a mad customer, Steve would be able to negotiate and calm the situation. It's apparent that your company has good job training and Mr. ** is a shining example of a job well done.

Steven has been absolutely awesome helping me resolve issues with repair facility.

Services and plans are great. Justin was very helpful and I would recommend him and the service to all my family and friends.

Nicole was very Helpful!

I received great customer service from Matthew **. He had the best customer service I've ever seen. I was calling to cancel my plan but he reassured me why Endurance was the best. His knowledge really changed my mind. He's a great asset to your team.

Scott was awesome. Helped me with everything I needed within minutes!