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Endurance Warranty Reviews

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Terms and conditions

Vehicle Service Contract (VSC) coverage, deductibles, and claims payment(s) may vary depending on vehicle age, mileage, pre-existing conditions, and plan purchased. VIN and exact mileage required for contract activation to start 30-day waiting period. Pre-authorization is required. OEM parts and/or parts of like kind and quality may be used. Availability varies by state and price discounts not available in CA and FL. Not available in MA. In California, Endurance sells Mechanical Breakdown Insurance (MBI) underwritten by Security National Insurance Company and administered through Endurance Warranty Insurance Services, CA License #6009544. MBI is not a manufacturer’s warranty; it provides repair coverage after your manufacturer’s warranty expires. Terms and conditions may apply. You also agree to arbitrate any disputes. *Choose your own certified mechanic: Most certified mechanics work with Endurance; however, some may choose not to. Endurance Warranty Services, LLC (EWS or Endurance) is an independent nationwide company marketing on behalf of leading third-party administrators and is not affiliated with any auto dealer or manufacturer. EWS is located at 400 Skokie Blvd, Northbrook, IL 60062. See contract for complete coverage details. The Obligor of the vehicle service contract in Florida is Old Republic Insurance Company (Tulsa Branch Office), [8282 South Memorial Drive, Tulsa, Oklahoma 74133] (Florida company code 09135). The Administrator in Florida is Minnehoma Automobile Association, Inc. (Florida License No. 60033), P.O. Box 35008, Tulsa, OK 74153-0008. The Administrator is not affiliated with a dealer or manufacturer. Claims must be pre-authorized before repairs are made. Parts of like kind and quality may be used. Endurance Warranty Services sends these advertisements to obtain coverage via direct mail and does not make unsolicited phone calls to potential customers. Vehicle names, logos, brands, and other trademarks featured or referred to with Endurance are property of their respective trademark holders. *Elite Benefits: First year free. VSC must be active. Void where prohibited. Not available in CA or MA. Your auto protection plan comes with a 30-day money-back guarantee and 1,000 miles waiting period (Endurance Select Premier 60 & 1,000) until you are eligible to file a claim. The waiting period begins with the exact current odometer reading and purchase date. Your plan does not cover pre-existing conditions. You are required to keep up with your scheduled maintenance, like oil changes, etc. You will receive your full contract and Elite Benefits details containing all terms and conditions by email (within 72 hours) or mail (within 10-14 days). Upon receipt of your contract, please be sure to review the coverage and information. If you have any questions or are not completely satisfied with your plan, you must notify us via our customer service department at (800-600-2097) within 30 days from the purchase date to receive a full refund. After the 30 days, refunds are on a prorated basis, subject to claims paid and any cancellation fees outlined in the contract. Your contract is 100% transferable. All claims must be pre-approved by the claims administrator.

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

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    Page 87 Reviews 16835 - 17035
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    Customer ServiceCoveragePrice

    Reviewed Dec. 21, 2017

    I bought my wife a 2013 BMW X5 and the warranty was up on it. And the car company was trying to charge me a whole lot for an extended warranty package. So I got online, did the research. And when I researched Endurance, they say they were part of the Better Business Bureau. One of the things I do with companies now is I go to the Better Business Bureau and look at reports, consumer reviews. They had a few negative reviews but they had mostly favorable reviews and that's what I looked at. I was able to find them on Better Business Bureau and that's what made me choose them.

    They were very friendly. The rep assured me how they covered things the way with what I paid now and how long it'll last. And when my coverage ends, I can always extend it. Give them the year and type or how old the car is based on different types of coverage at the time. Payment is real easy, too. Although I have to call in. I wish they would have a site where you can go online and pay it because I like paying like that. Either have it set up on autopay. Every time I call them to make my payment, they make me feel as family. They're very polite from the beginning to the end of the call. I have a great experience with Endurance. I'll recommend them highly.

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    Reviewed Dec. 21, 2017

    I like my car and I brought it brand-new. So, when my initial warranty run out, I wanted to extend it. So, I went online and did my research. Every time I did a research for extended warranty, Endurance kept popping up. The reviews came up pretty good and it’s pretty consistent, so I decided to go with them. When I talked to the guy that was initially handling my case, he was very accessible. We had to go through some numbers but they were very flexible.

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    Reviewed Dec. 21, 2017

    Endurance is considered the best auto warranty in the nation, so I signed up with them. The rep that I talked to was great. Payments to Endurance have also been easy.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 20, 2017

    Endurance's customer service is great. But I’m not so pleased with the actual service. There’s major issue that come up and it’s not covered. It’s not fair. My shock compressor is going out. And I was told that a lot of things would be covered and this is something that’s come up. I’ve done everything they’ve asked me to do as far as getting the oil change, and make the payments. But this is a $800 repair, and I don’t have it, and I’m supposed to get serious deals. That was my whole point in getting the warranty. This is my first claim and so far, I haven’t had anything where they’ve actually covered. Even wants to callback or anything to have it tow to a shop, that’s on my experience they’ll be doing. Endurance should do something more clever. Add some more things to the coverage.

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    Tech

    Reviewed Dec. 20, 2017

    My car's mileage has just over 30,000 and it's going to be five years in May. I was supposed to be able to get the warranty on my Jaguar because of low mileage. And then when I attempted to get it, Jaguar didn't provide it. They sent me to their provider but it wants an astronomical amount of money and I refused to pay that. So I started searching. And after basing on the reviews, I chose Endurance.

    The lady I worked with sent me quotes, a policy, what it would entail, all of this stuff for my husband to review at first and compare it to what Jaguar was proposing. We went back and forth with the quotes and working with my husband, made sure he is satisfied with it. We worked on this for a few days and the rep has been very helpful. I then paid it in lump sum and got a discounted fee. My husband has the Mercedes but he didn't purchase a warranty. His Mercedes is just turning two years and he has less than 5,000 miles on it. And depending on what happens with Mercedes, we might have to get the warranty through Endurance.

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    Sales & Marketing

    Reviewed Dec. 20, 2017

    For peace of mind, I decided to get an extended warranty from Endurance. I just didn’t want to have a car without it. The people at the sales department were good. But their price could be a little bit cheaper. Still, it was all good.

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    Claims HandlingTech

    Reviewed Dec. 19, 2017

    I have extended warranty for every vehicle that I've ever owned. I used to do it through the dealership, and then I wasn’t getting all they said I was going to get, so I never did it again. Their sales agents were professional. I once filed a claim for the BMW, because the starter went bad. The warranty is very valuable. My experience with them was all good. They're excellent.

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    Reviewed Dec. 19, 2017

    The specialist that I talked to was helpful. My buying experience has been fair and payment was easy, since they are made through my bank. I've had it since August and right now, I'm satisfied with it.

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    Reviewed Dec. 19, 2017

    I have some expensive cars. So when Endurance was recommended by the car dealer that I purchased my car from, I contacted Endurance. They were very helpful. Because of that, I decided to purchase the warranty for a second car. They answered the questions that I had. They were a little bit more trustworthy than the other people that I dealt with and were very knowledgeable about what I was looking for. I felt they offered me the best thing for the car that I had. They do that well and they should continue to. I’ve actually recommended them to a friend. We were just talking and I said, “Well, this is the company that I used and you may want to at least contact them and see if that’s what will work for you."

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    Customer Service

    Reviewed Dec. 18, 2017

    Over a year ago, I bought a car and decided to get an extended warranty for it. I Googled extended warranty, then Endurance was one of the companies that came up. They had better ratings than some of the other ones, so I chose them. Buying the warranty was easy. Their reps were fine. No issues. Answered all my questions.

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    Price

    Reviewed Dec. 18, 2017

    I'm new to the US. So, when I got here, I needed cars. The cars I got were not new. They were used cars. And considering that maintaining a used car can become very expensive, I looked around for the best warranty services and I happened to see that Endurance has a good rating. I then decided to buy a warranty because it made me feel safer in terms of expenses for the future.

    At first, I looked at three or four warranty companies and they all have the same price range. Endurance wasn't any cheaper or more expensive than the others. It might have been slightly more expensive than the ones around. But I picked them because they've got good ratings from a lot of other consumers. If they're going to give you 24-hour service and in the gold package that I bought, they're going to provide all of this. So, it made me buy it.

    When I talked to them, they told me one thing or the other. They took the first payment while I was talking to them. But to me, I think it was for them to say that, "Hey, this is going to be your first payment," and I have said yes. And then, I paid that and they said, "No, no. It's going to be," and they almost fail to let go of the deal today. So, I called one or two times to check with other vendors also. And then, I made the decision to go with them.

    The way I understood it from their representative, it would be $100 less than what I paid for. I was rather taken aback. And they didn’t resolve the issue. Now, this could only be me changing my mind, thinking that there was no signing up fee. But when I made the payment, there was a signup fee for that day for $106. That was not clear to me at the time of the discussion. Maybe they said it and maybe I didn't listen. But in my mind it was going to be $106 less. But I didn't decide to change my decision based on the $106. I just went ahead.

    You don't hope to require them from one or two times in the whole 10-year or so warranty. You're paying all of that for peace of mind. And the experience is going to really count at that time because a car doesn’t break every week. It breaks down maybe, hopefully, once in six months or a year. And you're still paying for three years just for the peace of mind. And I'm paying $300 for my two cars for every month. And when I need it and that experience was not good, I would make sure that I rate it just the way I feel at that time.

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    CoveragePrice

    Reviewed Dec. 18, 2017

    I had one mechanical thing that I had Endurance do and they did it. I needed a rack and pinion steering unit because it was leaking. So I called them up. I told them what my policy was and they looked it up. I told them the part. And they say, “Yeah, it’s this.” It should be covered. But you won’t know until the representative goes in. They send their own rep in. They look at what’s going on and they decide.

    By the time the inspector went in and everything was okay, Endurance sends their own parts. So by that time, it was three weeks before I got that done. Maybe it was because it was their first time dealing with this people. It cost me a $100 deductible for doing it and then they just send the part and the other bill. Actually, it cost me 40 or 50 more than they told me because Endurance only signed off an X amount of hours to do the job. Endurance didn’t want to pay for an hour’s work to put the part in. I am frustrated, but you don’t have that many companies that will ensure a used 2009 car with 100,000 miles now.

    When they put in the rack and pinion, they realigned it and I am a little leery on myself right now on the alignment. I also said the passenger side motor window, when you put it up or down, you hear a grinding noise instead of it just being smooth. They told me the motor was going to go. They said, “It still goes up and down. The motor still works. We’re not replacing it. You have to wait until it actually goes.” It’s going. So I said, “So you’re going to make me wait, God forbid, it goes in the dead of winter and it’s in the down position. I can’t get it up. You’re going to make me freeze my butt off because you don’t want to pay for the one part to go in?”

    You have the motor going on the window. It probably cost them $20 or $50 and they won’t do it. They’re making you wait until the part actually breaks. I was disappointed because nobody said that they were used or refurbished parts that they put in. And the plan they told me I needed for that car where all the digital and the screens they’re covered, it’s costing me $3,000. So when you pay $3,000, you don’t expect refurbished parts.

    I have a 2009 Infiti, but they didn’t use an Infiniti part. They just put in whatever part was given to them through Endurance. And they told me it was a refurbished part. Insurance is you put a new part in. I didn’t complain, but I told them that I was upset with paying extra for the labor cost. They should have picked that up. Not all costs are the same. An older car, when a part goes wrong, it takes time to get those bolts out because everything’s seized up in there. I just don’t want to ruin anything with my relationship with them because next time, God forbid, I need their service, they’re not going to do it.

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    Customer ServicePrice

    Reviewed Dec. 17, 2017

    When I called Endurance, their rep gave me a quote that was good. And then, he offered me the platinum package. Then my dad called back, and paid the whole quote. I will recommend it.

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    Customer Service

    Reviewed Dec. 17, 2017

    I wanted protection for my car so I did my research for auto warranties and Endurance turned out to be the best. Best reviews online and on Google search. Their rep was very easy to talk to and I actually kept one that I spoke to all the time on days I can. Payment’s easy since I just call a number, but you have to wait till Monday. It should be available on weekends. Other than that, I had a good experience purchasing the warranty.

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    Customer ServiceSales & MarketingRefunds & Payouts

    Reviewed Dec. 17, 2017

    Everybody at Endurance was helpful. But I had an issue when they charged my card on the day that I enrolled instead of charging it on the day that I set it up to be charged for. I don’t know if that was a clerical mistake, but they refunded the money. Also, I was under the impression that I had already paid my deposit but I come to find out the deposit was not paid with my initial enrollment fee. When I’ve talked to them already about it, they weren’t accommodating. They just explained and showed me where it was then.

    The experience enrolling with the sales agent was great. But the customer service representatives are rude and not knowledgeable of the account. They’re very dry and unconcerned. So every time I call, I just request to speak to a supervisor. It’s the higher up that normally handles the issue. I’m dissatisfied with the customer service experience so I'd tell my friends to go with someone else.

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    Coverage

    Reviewed Dec. 16, 2017

    I just purchased a car and it doesn't have a coverage for a while in the beginning. I purchased an auto warranty from Endurance and I had a decent experience. Their rep explained when I can use it if I’m going to have any issues.

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    Customer ServiceCoverageSales & Marketing

    Reviewed Dec. 16, 2017

    The Girl called me back and didn't know much about the warranty, wouldn't let me get a word in edgewise, 146.00 per month? Really? Over 1400.00 per year? I can get a lot of repairs done for that kind of money. In my opinion this company is a scam... You notice all the reviews you see are how nice the salespeople are, only two on the reviews had repairs and those repairs were refused and not paid by Endurance. Most of their reviews are written by them. Put your 146.00 in the bank and use it for your repairs because these people will not cover it.

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    Price

    Reviewed Dec. 16, 2017

    The vehicle insurance I had before was no longer in existence, so my son said to go online and he checked and Endurance at the time was ranked number one. I started there and I liked what the package was. Their cost had a substantial difference with another one that I had checked, about $400 to $500. We had some problems with the gearing that's inside the doors for the windows and that was $200. We've had three of them replaced but the company we had before didn't do anything about it. One that we were checking on wouldn't do anything about it too. But Endurance will take care of it so that also made a difference. Their vehicle specialist was excellent. They answered and would not get upset if I ask about oil changes or whatever, and made a pretty good picture of it. Andy was really patient too. He called back the next day to see if I had anything else that I was worrying about or questioning. That was a nice follow-up and I appreciated that.

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    Punctuality & Speed

    Reviewed Dec. 16, 2017

    The auto warranty is an aid to the car and I wanted to make sure I was covered so I got one from Endurance also because of the length that they've been in business and the cost of the warranty itself too. Their specialist was helpful, knowledgeable, and quick to give me answers to my questions. He did a good job explaining next steps. He gave me a really good deal on what we were looking for. The payments are automatic so every month it comes out and it's good.

    Overall, Endurance is a trusted service and they're willing to talk about whatever options I need to have that are customized well to where I'm at with my decisions.

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    Customer ServiceCoverage

    Reviewed Dec. 16, 2017

    I had a car that had a higher mileage and my warranty expired. I made a couple of phone calls and the person from Endurance made me feel that everything was going to be okay. In case something happened, I was going to be able to save so I paid for their coverage. But I was very unsatisfied with my experience. I had a Mercedes Benz and I sent it to the dealership as it was having some issues. Endurance was supposed to send the part but it was not covered when as far as I knew, everything was.

    I had to come out and pay some of the labels and they had nothing to do with wear and tear. The bottom line is Endurance came back to tell me that what my car needed was not on the parts. We didn't know all the part numbers that were in the car. If I had known, I would have checked all the part numbers with everything so I could match and see if it was covered. We didn't know what was going to be bad, right or wrong. We just find something based on what they tell us and for them, it was very easy to say that something was not covered. In the end, I cancelled their warranty.

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    Coverage

    Reviewed Dec. 15, 2017

    I got my car in April and didn't realize I didn't have a warranty on it. It only had 42,000 miles on it. I called the car dealer and they gave me some numbers to call and check to see who could give me a good deal. Endurance was the best for me. They were pretty reasonable and they said that if I made a certain amount of payment for 2 years, I’d be covered for five when I was finished. The reps were also very courteous. I asked a whole lot of questions and the guy that I talked to explained everything to me professionally and very clearly so I understood everything he said. I told him I really appreciated the explanation like how much I'd have to pay and how long it was going to take. There were no hidden fees too and payments were easy. I have a debit card so they just take it off of that every month. I've had Endurance since May and everything has been going smoothly so far. I’m happy and I will recommend them highly.

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    Customer Service

    Reviewed Dec. 15, 2017

    When I was purchasing my Endurance Auto warranty, I asked a lot of questions and their rep was able to answer them. I bought a used vehicle and I was looking for an auto warranty. The providers were scored in a way in everything that they had to offer, and Endurance Auto was the best choice.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Dec. 15, 2017

    We purchased a vehicle for my son and we wanted to make sure that we could get an extended warranty to cover the car. Endurance seemed like it was the best one for us at the time. We spoke to their manager and he was very knowledgeable. He let us know exactly what was going to be covered, the terms and how everything works as far as the extended warranty and all the mechanics that were covered.

    We were looking at another company and called somebody prior to speaking with the manager. The manager told us the differences between their company and other companies out there but he didn't name anything else specifically. We liked what he had to say and he made us comfortable with our decision. He also gave us a deal that was better and fair.

    Making payments was easy enough too. The manager told us what we needed to do and we did it same as planned. We're pretty happy with what we have at this point. We just got all our paperwork and as of right now, I will be looking to the terms and conditions. We have to wait for 60 days before we can file a claim too. I would recommend Endurance and others should call them and find out.

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    Customer ServiceCoverageTechSales & MarketingPrice

    Reviewed Dec. 15, 2017

    I was looking for an extended warranty for my truck. I went through the internet to find a company. Endurance is one of the higher-ranked companies. So, I figured I'll try them. But my experience with them has been horrible. The very first time I tried to use it, I put my truck into the service center, at the DARCARS Marlow Heights dealership. They charge you a $175 fee just to look at your vehicle. Immediately called and said that nothing was covered. My vehicle had a check engine light on. Of course, I needed to get cleared before I could go through emissions test. Also another issues I wanted to have looked at were the radio does not play CD anymore. He said that wasn't covered.

    Then, the other problem to clear the check engine light is to replace the oil pressure sensor. That was about $700; it's very expensive. That was not covered. That was an amazing thing, because it is an engine part. When I purchased this Focus, it was bumper to bumper. Just like you got it from the dealership. But yet, we had something that's in the engine that's very expensive that they didn't cover. I was very upset about that, and I was thinking about canceling my service. It was approximately a month and a half ago, and I have not called in yet.

    They're going to be extremely nice when you're speaking to sales, they want you to buy it. It was upfront that everything was covered. I mean it's hard to try to determine these things. I don't know every single component. How do you know what component is covered or not? All I know is that there are parts in that vehicle that a regular citizen would not know how to track down, determine and find out what the problem is or correct it. They just don't have the skills. So, we expect that an extended warranty company would cover those type of things, especially something that the dealership would charge $700. Anything over $200, I consider to be a major issue. And it's not even fixed. Brakes wear out. I do not recommend Endurance.

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    Reviewed Dec. 14, 2017

    I paid Endurance $3,000 cash. Once I actually needed to have repairs done to my car. Endurance Auto Warranty company did nothing to help me. They make their clients go through a lot of BS. And leave the client to pay the bill! Stay away from this auto warranty company.

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    Customer ServiceCoverage

    Reviewed Dec. 14, 2017

    I've always had an auto warranty on my diesel, and when we paid off our loan, the warranty went with it. I came across Endurance Auto Warranty when I was searching the internet for auto warranties, and I called initially because it was like the warranty that I had on my truck when I first bought it used. The Endurance representative explained that everything's pretty much covered but they won’t get the paperwork on the warranty. My experience was cut and dried and I would recommend them.

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    Price

    Reviewed Dec. 14, 2017

    My daughter gave me the numbers for Endurance and it's one of the highly rated companies. They were slightly cheaper than the cost of General Motors and their reps did a good job. They were very knowledgeable and knew what they were talking about. They had a special program going on at that time and they explained that to me. It was relatively simple when I made my purchase and so far, I've been pleased with it.

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    Customer ServicePrice

    Reviewed Dec. 14, 2017

    My Endurance rep was pushy at first and he offered me a great deal that I had to take right then and there or it was going to be off. I had to process things a little better than that so I got off the phone with him because I didn't even have the car yet but he said I needed to buy the warranty which wasn't really true. He said it was a one time deal and that was a pressure tactic that I wasn't really appreciative of.

    Two weeks later when I bought the car, I called again. There was another guy who offered me this crazy price and I told him that the guy I spoke to a couple of weeks ago offered me a certain price. He agreed to give me that price. If I hadn't documented that great price that the first guy said now or never, the other person wouldn't know the better. It was a $1,000 difference and that was significant. At the end of the day, I got what I wanted and for a good price. I paid one lump sum for the whole five years and I just got the paperwork.

    And although I ultimately chose Endurance, the experience was confusing. Saying that I needed to get the warranty before I even got the car was misleading and wrong. It was the same with their now or never deal. They can't just say those things. If Endurance is as highly rated as far as their backing of their warranty when I come to really need it, then they can certainly clean up their act in the sales process.

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    Claims HandlingPrice

    Reviewed Dec. 14, 2017

    I got the Endurance warranty about 10 months ago, since I needed some help with maintenance on my car. But the pricing was steeper. The rep wanted me to pay for 24 months and that’s the problem. I was going to file a claim, but I decided not to take that because the price was too high to trying to fix my car. That’s too long. I may have to drop them because I don’t have enough income to keep it up. But I was satisfied with the service on this.

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    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed Dec. 13, 2017

    Mechanic stuff are pretty expensive so I figured maybe in the future or something was to come up with any of my vehicles, then at least I don't have to come out of my pocket so much so I got an auto warranty. Endurance was the first people that popped up in Google. I talked about it with my wife and I called them and the price was fair, so I went with them. I probably should have shopped alone and I would get less the price. Their specialist explained to me what else is going to be covered as far as mechanical problems, what my deductible would be, the rental vehicles, towing, roadside assistance, and he went thru the overall details that they provide.

    Also, making payments is not difficult at all. Recently, Endurance was kind enough since my father passed away a couple of weeks ago and I called them because I had to make the payment the beginning of December. They told me that they'll extend until the beginning of January so I can make the payment because of funeral expenses. I've been speaking with a guy named James from Endurance. He's been pretty fair and every time I needed to make a payment, I call or email him. He will process the payment for me and he was good at answering all my questions all the time. Overall, Endurance is reasonable and understanding and they're good to work with.

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    Customer ServiceCoverageRefunds & Payouts

    Reviewed Dec. 13, 2017

    I had the Endurance contract for about three months and I decided to stop paying because every time I tried to use it, the answer was, “No.” They kept on saying that my plan didn’t cover certain things they know of. When I filed a claim, I took the car to the repairman. I gave him my warranty information and they contacted Endurance themselves. And they came back and told me that they had no auto coverage and that I have to pay out of the pocket. Also, I thought oil leak was covered but it was not too. I bought a $9,000 car and the warranty came up to over like $3,500, so that’s not smart of me at all. I didn’t like the signing up experience too, but I fell for it because the guy was really pushy and I fell for all the traps. It seems like the only way that they were to pay for something is if I had a major disaster like the transmission or motor, then I feel that they would have found a loophole not to pay that.

    Nevertheless, an auto warranty is priceless if it works the way it should. But there’s more nightmare stories than good stories though. Because most people I talked to had a bad experience with car warranties. It’s more suited for new callers but whenever you are trying to get a warranty on something that’s seven, eight or nine years old, it becomes a rip-off. They tell you that based on the year or the mileage of the car, there are things you don’t get on certain plans and you can’t get the top of the line plans.

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    Customer ServiceClaims Handling

    Reviewed Dec. 13, 2017

    I have a nice car and while I was looking around for a warranty, Endurance seemed to be better for what I was trying to do which was a downpayment and a monthly payment. But they were the worst service I ever had. I had problems with my car and I had to file a claim with them. They made me do all the paperwork then they refused to pay for it. They talked very rudely to me too. They told me that they were going to call me back but they never did. When I started to be on the phone, I faced trouble trying to get in touch with them. I went through all kinds of stuff with them. I was very disappointed and I would never recommend anybody to go to them. In fact, I'm no longer with them. They need to get somebody that would say what they are going to do and do what they said they were going to do instead of telling the customer something to get him off the phone and never calling him back.

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    Customer Service

    Reviewed Dec. 12, 2017

    Constant calls. I don't know how they got my phone number but they constantly call me every week wanting to sell me their extended warranty on a vehicle I don't even have. I've let them know more than once that I don't have that vehicle anymore but they still continue to call me. I let another person know I don't have the vehicle and he had a nasty attitude with me. Customer service is a bunch of ghetto people that don't know how to speak. I have blocked their number and they continue to leave me voicemails. Just constantly harassing.

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    Customer Service

    Reviewed Dec. 12, 2017

    The only thing I don’t like about Endurance is that you got to wait until it opened up to make a payment. You can’t do the automated payments. I call their automated system and they charge me over the phone with my card. You have to actually wait until they open before you can do that. When it's early in the morning and I want to go ahead and make my payment, I can’t. And I have to wait until I speak to a live operator. Also, I didn’t know that I had a 10 days grace period, but they explained that to me. So far, everything is good and I would recommend them.

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    Reviewed Dec. 12, 2017

    After doing a little homework, it showed that Endurance is one of the better companies out there. I called them, got the price and arranged for payment. It was pretty simple and I knew what I was buying.

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    Claims HandlingCoverageTech

    Reviewed Dec. 12, 2017

    I took the first step of purchasing my warranty through Endurance and my rep was pretty good. I have it on auto pay so I don’t have to worry about it. Also, having a loaner car is a convenience of having the warranty. But when I brought my car to the dealer once where they took care of everything regarding my claim, Endurance didn't cover the job I had done so I was disappointed.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 12, 2017

    I had a 2014 V6 that I wrecked up months ago, and my credit union was supposed to be starting extended warranties. They asked me if I wanted to extend a warranty on it. But I turned down an offer. So now, that I got a V8 Mustang, I don't want anything to happen to me. This is my only car I drive and I go to college with that. I have bad luck with cars. In fact, I only had my V6 Mustang for a month, and I ended up wrecking it. I flipped it five times. And I had a truck before that that I ended up taking back because of the paperwork. So I decided to get a warranty from Endurance.

    My parents have extended warranty with Endurance on their truck. My mom is the one that really wanted to get a warranty. We were going over the fact that even though I got another Mustang, those parts can get expensive if something were to break on it. Hopefully, nothing happens to my car. Aside from my parents, my friend who also has a 2007 Mustang has Endurance as well.

    I was about to get a warranty on my previous car, the V6. The dealership offered me $100,000 warranty on it. But my car only had some 30,000 miles on it, and even though Endurance covered bumper-to-bumper, it was still not a good reason to buy an extra warranty, where you're not going to use it. And I was hesitating with even buying a warranty from Endurance. I was telling myself, if I get warranty with them, and if I don't use that warranty, I lost my money. Because I never did use the warranty.

    Also during the promotion call, where you called the first time, you get the 5% right then and there if you pay right now. I get it that you get to pay 5% down of whatever your warranty costs. And I feel like if a customer was in the car, right then and there, you shouldn't have to call if they can pay the 20%. That should be waived a little bit. They should give you at least about a week to call back. The next time you call back, "Oh, you have to pay the 20%." So I looked at it because when I first called, I bought it right then and there. But they told me, "If you hang up, we'll have to charge you the 20%."

    Endurance is a good company but I'm thinking about canceling them because someone's telling me, "Oh, if something were to happen to your car within the first 30 days, they'll try to look at you suspicious." I don't need a company like that where I'm putting my all to them and they highly don't trust their customers. Although when I called, their customer service is nice and they get to the point. They're willing to answer any questions you want. But I still don't understand a lot of stuff that they were talking about. What I like the most about Endurance is you only pay them for two years. And the next two years you just step back and chill with a warranty. And if I want to sell that car, I think that warranty turns over to the next person who owned that car if their warranty is already paid out full. I'm highly satisfied with my experience with Endurance.

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    Reviewed Dec. 11, 2017

    I haven't had any problems with my truck, but I hope that whatever happens, they're able to take care of it and pay for it. I hope they don't say that it's a problem with the engine. I'm afraid of that because I try to get an oil changed every time, but if I miss an oil change, they could say, "Well, you didn't have an oil change. That could be why your engine failed." Payments for them have been automatic and it's been a straightforward process.

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    Customer ServiceTechPriceRefunds & Payouts

    Reviewed Dec. 11, 2017

    My husband and I, who are both senior citizens, purchased a used truck in January. Being on Social Security, we are very careful with the little money we have and decided to purchase an extended warranty outside the dealership. The salesman sold us the Select Premier package. Long story short... the head gasket blew after we had it 9 months. We had it towed to the mechanic we use. He was told that he had to tear it down to the point of failure (a cost of $500 - $700) before they would tell us IF they would fix it. Then after a couple of calls to the company, we were told that if the truck had over 80,000 miles on it, they wouldn't fix it at all!

    The salesman knew it had 122,000 when he sold us the policy! They took our money but never intended to fix it! When we complained about that, they said they would refund the policy. We had, by then, paid in $920. We were refunded $458.87. We were told that they cut checks on the 26th of the month... had to call AGAIN and finally got that check. So, my take on this is, if you have an older car or truck, ask what the mileage cut-off is. This should have been the first thing the salesman said. Then the company says that they aren't the salesman. I think that the salesmen reflect on the company!

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed Dec. 11, 2017

    My car is pretty expensive and I didn't want to acquire those costs that may come up if anything should go wrong. So, I wanted to have some extra protection for the vehicle. At first I called around from three different places, but everybody's trying to give me sales pitch to get to business. I didn't necessarily trust the conversation with some of the other people. I thought there was some red tape somewhere that I was being blinded to. So, the Endurance caller I had definitely sold me on this company. All around, the conversation and the experience was great for me. I felt a little bit more trustworthy that the things that they say will be covered will be covered. Just the conversation made me feel at ease, that I asked enough questions, and they answered them to my satisfaction.

    The person did a great job explaining the coverage, and getting me to feel comfortable that my car would have the coverage I needed. They were nice, polite and professional. They had the patience in answering the questions, no matter how many times I asked them, they never seemed agitated. I chose and trusted that, had anything happened, I would be taken care of. I think the coverage that they're offering and the price is definitely very good. I felt confident that I was definitely making the right decision.

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    Customer ServicePrice

    Reviewed Dec. 11, 2017

    I wanted to be able to have some sort of protection on a used car I bought so that in case I need to do any repairs on it, I would have some type of warranty for it. Endurance had the best quote for me in my pay rate, cheap and affordable. They also offered pretty good customer service. From the time that I ever called, they’ve always been helpful and useful. My experience with Endurance had been good.

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    Customer ServicePrice

    Reviewed Dec. 11, 2017

    I got several calls and several notifications about my 2012 car. I felt that it was time to get a policy because I don’t know when it expired. And once it expired, I thought I would check into getting a warranty so I would have some coverage in case something were to happen to my beautiful little car. The Endurance rep that I talked to, Darren, seemed to be knowledgeable, so I felt comfortable at the time. But I feel that I didn’t get enough questions answered, and I didn’t really know the price was going to be so high. I didn’t ask enough questions. He did not provide me with a price on the phone.

    When I purchased the warranty that day, I was told it would start billing in January, but it started billing immediately. So, that was another hitch in my budget that I wasn’t expecting. So, I’m not really satisfied. When I talked with him, I felt like it was okay. I haven't contacted them about it yet because I came down with a virus and then we had things to do for the grandchildren, and it just has been a whirlwind. But I can call them about it because my husband put it together in a folder. My experience was okay, but I'm dissatisfied. And it’s kind of my fault. The process was a little bit rushed and I guess I made the decision. But they need to explain a little bit better. My car's got real low mileage on it. It's 24,500. For a 2012 car, that’s really low. And I’m not a person that’s uneducated. I just felt like I needed to get that.

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    Customer ServiceCoverageTech

    Reviewed Dec. 10, 2017

    A friend recommended Endurance and he said they were good. But when I needed them, they weren't there for me so I cancelled. Something was wrong with my suspension, the front driver shaft U-joint which wasn't a regular piece. Endurance reps inspected it and they said it was from natural wear and tear. So the dealer asked, “If y’all don’t cover this, why does he have it?” I called Endurance and told them that when I first got the policy, I asked if they were all going to treat me the same way the dealer warranty would treat me because I told him that I take my car to the dealer. And I added that when I have a problem, that was where I was taking my car to. I asked if the whole suspension was covered and they said yes along with the engine, everything electrical, HVAC and my turbos. The rep said Endurance was even equivalent, if not better, than the dealer warranty.

    I didn't understand though. If they didn't cover wear and tear, what was the point of having the warranty? They didn’t cover the sway bar but I understood that and I was going to pay for it. But the U-joint part was a coverable item. But since it doesn’t meet Enfurance's conditions, we were done. They asked me if I read the book and I said I didn't because when I talked to them on the phone, they said it was covered. When I went to the dealer, I asked my adviser if the warranty I had on my car before would have covered the suspension and he said 100%. I wouldn’t recommend Endurance to anybody.

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    Customer ServiceClaims Handling

    Reviewed Dec. 10, 2017

    I've had a good experience with Endurance. Purchasing the warranty was painless. They gave me a lot of information. It was cut and dry. It was satisfying and I'm still with them. Also, payment was really simple. But I had a small issue. I didn't get my warranty card. All of the paperwork came except the warranty card. But when I called and verified that I was actually not sent everything, it was very easy. They took it out and it came in about three to five business days. Filing a claim was also painless. We have an annual service and I have some work that needed to be done additional to the service. And I just called the number on the back of the card once I got it and I didn't have to do anything else. It was between the mechanic and the warranty company.

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    Reviewed Dec. 10, 2017

    The Endurance reps explained everything thoroughly and I understood everything that's going on. When my warranty was up, I reapplied this and everything about my experience with them was great.

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    Reviewed Dec. 9, 2017

    I did a lot of shopping around when the warranty on my car expired. Endurance Auto has an excellently priced payment plan and it wasn't difficult at all to make the payments. I’m happy with Endurance Auto and I’ll recommend them to anybody.

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    Reviewed Dec. 9, 2017

    I get a warranty for everything, including my home and car. And when I did my research online, it proved Endurance to be better than the others. I also had a very pleasant interaction with their rep. Their knowledge and willingness to work with me impressed me.

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    Customer ServicePrice

    Reviewed Dec. 9, 2017

    I had bad luck with a car I bought last year and I had to sell it. I didn't have a warranty on that so I said that for my next car, I was getting a warranty for it. The place I got the car had a warranty but it was too expensive and nothing like that of Endurance so I just dropped it and chose Endurance. Their rep was 100% knowledgeable and I didn't know all about warranties but he told me about them. I called them one time though because I never received my paperwork. They said they were in California and a couple of days after that, I got my paperwork. Overall they have great customer service and others should call and get it.

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    Customer ServiceTech

    Reviewed Dec. 9, 2017

    I put my truck in the shop and the Ford dealership verified all the things that were wrong with it. Communications started off pretty bad with Endurance and I spent way too much time on the phone. It always took 15 minutes to reach anybody there. It was pretty painful and it was like it was intended to be that way so that they won’t have to deal with people because people would get frustrated and they'd give up. Endurance then sent out somebody that said my truck was working sometimes and it was not broken all the time so they were not going to pay for it. The truck was in the shop for three weeks and it was a real bummer. And although a rep gave me a gas card for $100, my vehicle is not functioning the way I want it to so I’m not really happy. It’s still not working. Overall I’d probably go with somebody else and do it again.

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    Customer Service

    Reviewed Dec. 8, 2017

    I just got off the phone with a representative, Kimberly. I had a few questions so I called in. Within 30 seconds, I was speaking to Kimberly and she was extremely courteous and beyond helpful. My eyes literally widened and I am absolutely amazed at the high level of customer service I received. She provided me with her direct line if I ever had any questions and I am still in shock that a company cares so much about its customers that they provide such exceptional customer service. Based on that experience alone, I will gladly say that I am a Endurance Auto Warranty customer for life. Never will I want to do business with any other company because I already have the best! I would highly recommend this company to anyone and everyone!

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    Customer ServiceCoverage

    Reviewed Dec. 8, 2017

    I'm so happy I called in and got Sheila! My husband recently passed and I fell behind on my bills. I was afraid my policy was going to be canceled but Sheila was very kind and helped me find a solution to keep my coverage. Thank goodness for Endurance.

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    Reviewed Dec. 8, 2017

    I had a car that originally had a five-year warranty and I took the advice of a friend of mine who thought it was a good idea to renew the warranty. I asked who he'd recommend and he mentioned Endurance as one option. Three weeks ago, I talked to somebody. They were very helpful with suggestions of what I needed and didn't need. The person that I consulted first guided me on what to look for and their representative went through the exact same things that were recommended. I felt like I was getting good advice from both Endurance and from my friend. I was pleased with the information I was given and I think I made a good decision. I hope that time proves me right.

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    CoveragePrice

    Reviewed Dec. 8, 2017

    I have Endurance Auto Warranty on my Mercedes. They told me that they covered all the stuff I wanted to cover and the price seemed to be okay. The guy I spoke with seemed very knowledgeable. I am on an 18 months payment plan and it is $280 a month, which is reasonable. I got a 2013 Mercedes S550 and the oil change costs $400, so any insurance was not going to be cheap.

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    Reviewed Dec. 8, 2017

    Once when I fell behind, it was nice that Endurance offered to work with me, but I didn’t need it. I signed up with them because my car’s old and when I Googled warranties for cars, they had good reviews.

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    Reviewed Dec. 7, 2017

    Endurance had the least the number of complaints and my purchase with them went fine. The payment was simple but I am going to close the account I have with them and I have to figure out how to switch my accounts. Other than that, everything has been going well.

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    Coverage

    Reviewed Dec. 7, 2017

    To me, Endurance had the best coverage options for my car. The person who helped me was very helpful and knowledgeable. Basically I figured about the options that was given to me, that this was the best one to go with, and with the knowledge that he had about everything there, it was a good experience. It’s worth it.

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    Customer ServiceCoverage

    Reviewed Dec. 7, 2017

    Of the top five rated warranty companies, Endurance came in second. And numbers wise taking out of policy, it was a good amount less in Endurance than it was with the other rated insurance service. I was coming off of a good program from my vehicle that I had extended with. Coverage-wise, they were hands down better but Endurance was nicer dealing with on the phone. And I figured I'd get the same type of coverage with them. But I was surprised that they were quicker to find a reason not to pay than to go above and beyond to do what I thought they were said to do in getting coverage and getting things addressed. I'd have other people check other places before they went with Endurance.

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    Reviewed Dec. 7, 2017

    When my warranty was up on my car, I figured I would buy a good warranty. After looking at the online reviews, I contacted Endurance and had a very good experience with their reps. They were very professional.

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    Price

    Reviewed Dec. 6, 2017

    I was buying a used car that was out of warranty and the car dealership recommended Endurance Auto Warranty. I never bought this sort of item before and the rep was helpful. Their price was exceptionally high, but Endurance was easy to work with.

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    Customer ServiceCoverage

    Reviewed Dec. 6, 2017

    I have a car that has over a hundred thousand miles on it and I owed too much money on it so I wanted to protect it to make sure that if it broke down, I wouldn't be stranded. I put in the make and model of my car and Endurance came up. They were not the cheapest but it provided the best coverage for what I wanted to do. I really liked the service that I got on the phone. I called and it took me a week and a half. The Endurance rep answered all my questions and didn't bother me compared to another guy that called me every two or three days. There's the annoyance where you tell somebody something and they touch base with you again like they forgot that you talked about two days before.

    I had work done on the car twice and on both times, I gave the information to the dealership to see if whatever was getting done was covered under warranty. Unfortunately, they weren't as they were both wear and tear items. It was no big deal though. I figured Endurance just covered electrical and anything mechanical as far as the dry train and the transmission. These are stuff I haven't had issues with. Other than that, I've had a great experience with Endurance and I'd give other people their number for them to call.

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    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Dec. 5, 2017

    I called Endurance today with a question about my account. The customer service rep Sheila was very nice and took care of me. Thanks so much I would recommend this extended warranty company to my friends. The claims process is fast and easy also.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed Dec. 5, 2017

    I just bought a used truck and I didn't like the warranty that the dealer had to offer. I went online and looked if there were aftermarket warranties. Endurance came up along with two other warranties. One of them was pretty high while Endurance had good reviews so called them up. Their rep explained how the warranty worked and that I’d be responsible for the first $100 deductible. It was only that upfront and except for the wear and tear parts, everything else should be covered. And it's supposed to be on the contract but I'm still waiting for it. They gave me an email confirmation and they said they’d be emailing me a card with the contract and that would take 10-14 business days.

    I also told the rep that I’d like to take my car back to the dealer and he said that would not be a problem. He told me that there are so many places all over the United States and Canada. And when I told them the mileage on the car, they told me that I had to wait for a thousand miles before I could file a claim because they wanted to make sure that I was not playing something which I understood. I felt that was fair enough. Overall, they have been pretty nice and easy to deal with. I'd recommend Endurance and tell others how they were and how easy it was to set up with them.

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    Reviewed Dec. 5, 2017

    I bought my Endurance warranty back in August and I put it on our jeep for our granddaughter to drive to college. It's just a security thing. I called at night and Endurance set a callback the next day. They set everything off then I had to talk to the financing department. They got everything set up, I paid online and it was fine. I would recommend Endurance. And if they honor what they say they're going to do, it's going to work.

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    Customer ServiceClaims HandlingTechRefunds & Payouts

    Reviewed Dec. 5, 2017

    When I bought the vehicle, it had over 120,000 miles on it and I’d rather put a little money towards the insurance-type thing and be a little bit more locked in, so in case something was to happen, I can get it fixed or repaired. I looked into a few auto warranty providers. I got USAP when I bought the vehicle and I had a problem with the differential and what happened was they denied the claim and my car was sitting on a rack for almost a month and it ended up costing me over $3,000 to fix it. They didn’t fix the problem at all, so I canceled them and I barely got half of my money back. So, I researched and found that some people had Endurance Auto before and they gave some good recommendations. I was really skeptical about using another provider, but I gave them a try.

    Their customer service and the way they presented the product have been good and their representative was very helpful and I wasn’t very friendly because I was already skeptical about warranties but he went through everything with me. It was really no pressure to purchase. I called them three weeks later after I did my research and we went through everything and I purchased. They’re $130 a month for two years. I was going to pay for it all outright, but if it comes down to where something was to happen and they denied a claim, I’m not out of all the money if I were to cancel. I’m hoping that they backed their product up very well.

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    Price

    Reviewed Dec. 5, 2017

    I just bought another car and because it was a used car, it didn't have any mortgage on it. It's a foreign car, and I thought I needed a warranty. This is the first time I ever had to buy a warranty, and it's for a new model car. When I was doing my research on warranty, I found good and bad things about Endurance. I wanted to compare and it said online that Endurance was one of the better ones so I contacted them.

    At first, the rep was kind of a little rough because I just find out every time any information that could've been brought up from the beginning. But most of it was my misunderstanding because I've never had to deal with them before. If I didn't know something about the warranty and getting a warranty like that, I could've asked a lot of questions myself. They can't think of everything to tell me what I need to do before I get it. So I'm trying to be fair with them. I can't really make a call on them unless I have issues, when I do have to make a claim.

    When I ask them about the kind of plan they laid on, they told me that I had to get an oil change 30 days after I bought the policy. But they didn't tell me about that. I didn't think it was really necessary, because I just bought the car and had the oil changed the second day before I bought the car, so why should it get an oil change. That car takes AMSOIL, which is one of the expensive ones. They said that if I brought the copy of the oil change from the dealership, that would suffice. And I was insisting, "So why didn't you tell me this before". But they apologized and we went on with that oil change. So there are certain things that could have been better, but it's all right.

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    Customer ServicePrice

    Reviewed Dec. 4, 2017

    I have two vehicles: my work truck and then my personal vehicle, a Cadillac which I have insured. And the cost on the particular vehicle is ridiculous. I spend more than what it cost me for the warranty before I got the warranty. So I wish I would have done it initially because right off the bat, stupid crazy problems like electronic control goes that's $1400. I also had another transmission leak. I saw how much the repairs were, so I thought I'm just going to put a warranty on it. So I did some review online. I then signed up with Endurance after finding that more than once, they're in the top five and number two overall. And their price was good. When I called last week to update my credit card on file, the lady that I spoke with was very nice and helpful. If I do have to use it, hopefully everything is going to be covered.

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    CoverageSales & MarketingRefunds & Payouts

    Reviewed Dec. 4, 2017

    My daughter doesn't have a lot of money and I was looking for something that was going to be reasonable to cover her expenses if the vehicle had any problems. I researched online and I was looking at a lot of information and there was a lot of positive feedback for Endurance Auto Warranty. Setting up the warranty was fine, but the sales representative didn’t go into complete detail on the sales side of it. I had one item recently that I had to pay out of my own pocket to repair and one item I couldn’t afford to pay so it's not repaired yet and they said the job wouldn’t even cover it.

    I was on the assumption that as long as I’ve had my oil changed at a certain timeframe and I provided that information for them, anything after my first 30 days will be covered. I followed up with them and it really didn’t get resolved. They told me that my vehicle has over 100,000. They should’ve brought it to my attention when I first got the warranty instead of me thinking that it was like a brand new warranty, so $100 to me was reasonable. But I’m paying out of my pocket, which I did not expect.

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    Reviewed Dec. 4, 2017

    Hatti was our rep when we signed up for Endurance and she was fabulous. She was professional and we loved the experience. We knew what we wanted so we put a lot down so that we had our payments where we wanted it.

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    Customer Service

    Reviewed Dec. 3, 2017

    I had a particular vehicle that I liked and I felt it was getting into a mileage range where the cost can be a little spendy. I was doing quite a bit of searching through dealerships in town to see who they’ve been using. I also saw all of the reviews online and when I typed in "best auto warranty companies for 2017," Endurance was constantly up there and that was a big selling point.

    I called initially and talked to a gentleman about the protection options that I had and this was back in May. But I needed to sell my other car first before I could put the money towards the warranty. I called the company back and I got the same guy again. He remembered me and it took right off there and it was good. My rep was very knowledgeable and was able to answer every single question that I had with confidence. I felt like even though I hadn’t used the company before or I hadn’t heard of someone close to me using the company before, I had enough information and enough confidence to say it was definitely an awesome company to go with. I've always put down the down payment, the initial $275 fee. But my plan is to pay it off completely instead of doing the payment plan. My warranty will come into effect on the 22nd of this month.

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    Coverage

    Reviewed Dec. 3, 2017

    I like my truck and I needed to extend my warranty. I'd been getting a lot of offers in the mail from different extended warranty companies. But I didn't particularly like whatever their ratings were. I looked up different warranty companies online and I read some of the reviews for Endurance and I liked them. One thing though is they should have more coverage. I was a little disappointed when I found out that my catalytic converter was not covered but that was the only problem I dealt with so far.

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    Customer ServiceCoverage

    Reviewed Dec. 3, 2017

    I bought a used automobile and as a precaution, I bought the extended warranty from Endurance to cover any unanticipated repair expense. They don’t pay for all of them but there are some they will pay for, some they will not. And when I talked to their rep, he gave me some information that was not as factual as it turned out to be. Upon receipt of the policy, I read it and there were a few discrepancies between what was reflected in the policy and what he told me. One difference was there was a one-month waiting period in the event I had a need for repair. And it turned out to be a two-month waiting period. But it didn’t make any difference because I haven’t had any problems.

    I made an attempt to get in touch with the young man that I spoke with initially prior to buying a policy because of what I read in the policy versus what he told me. I was not successful in getting in touch with him. I had to communicate with one of his coworkers who claimed he would call me back. However, he never did. But eventually I was able to contact the first person from the company that I communicated with who sold me the policy because I had indicated that I was going to send some letters to senior management unless I heard from him. Instantaneously, lo and behold, after that he called me.

    The industry, from all indications, has a lot to be desired overall. Endurance, based upon initial information I was able to ascertain, their reputation, if you will, appears to be a little better than some of their competitors because from all indications, there are some flakes in the industry and there are some companies out there who are very deceptive and from all indications, they have deceptive, unethical people working for them.

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    Customer ServiceTech

    Reviewed Dec. 3, 2017

    I was looking for an extended warranty because my General Motors protection plan went out on my vehicle. I was calling around getting pricing of a General Motors Protection Plan. And I found one but the lady who did the deal with Endurance with me really went the extra mile to help me out because I was trying to get a good mileage warranty at a good price. Endurance was a tad bit more than what the GM people asked but for the additional bit of mileage they were giving me for $200, I wasn’t going to complain. My car wasn’t over a hundred thousand and they could give me the top-of-the-line one that Endurance sells. The lady was also nice, very professional and answered my questions. She even asked her boss if there was a way they could give me a little discount which they were able to do.

    Purchasing the warranty was pretty much effortless and the lady explained it to me. I wasn’t too comfortable at first because there are always people out here trying to sell you some warranties and get you stuff in the mail and that's really sketchy. But I had done my own research online and Endurance had 5 stars and a lot of good customer reviews. The mileage package I have is up to 136 thousand miles. When it gets to that point, Endurance can only offer me a basic and not any of the really good stuff anymore. But I’m driving the car more than I want to, using up a lot more of the warranty than I want to. So I may actually use it up a lot faster than what I had expected. If I'd known I was going to be driving my current car more, I would’ve paid for more. And I've been considering calling Endurance to see if they can add mileage to it and I just pay a difference.

    Aside from that, I also I had an issue with Endurance. I called because I was trying to figure out how the auto rental worked with my policy. I was trying to see if I could get an auto rental even though the vehicle hadn't been diagnosed at the time. Endurance is on Central Standard Time so when I called the office wasn’t open but a lady took my message. I had taken my car to the shop later on that day after work. I called and left a message eight something in the morning at Eastern Standard Time. I had been at work all day but by 4:05 Eastern Standard Time, nobody called me from Endurance to give me more details about how the auto rental works.

    When I got to the dealership, I called Endurance again and that's when I ran into another issue. There was a number listed on Endurance’s website and I called it. It put me to this customer service person and he tried to transfer me to Endurance. But when he transferred me over there, it kept saying the office was closed. But there was no way it was closed because this was a Monday through Friday. Since they were on Central Standard Time, they were behind me.

    So I called the number on the website again and before I could explain to the customer service guy what the issue was, he transferred me through the same way again. And once again, it put me through that same thing then it said that nobody was available and it hung up on me. The guy was very unprofessional. And when I finally was able to get a number to get to Endurance’s customer service, I reported the issue to the girl I was speaking to. Somebody needed to go talk to whoever that guy was and deal with that issue.

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    Price

    Reviewed Dec. 2, 2017

    I have an expensive car and if anything goes wrong, it's going to be an expensive fix. For peace of mind and for the reasonable rate, I went with Endurance. I had a pretty knowledgeable rep who gave me a bunch of options. I've had the warranty for a month now and it's been good so far.

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    Customer ServiceClaims HandlingCoverageSales & MarketingRefunds & Payouts

    Reviewed Dec. 2, 2017

    When I got my Endurance plan, I told them what my original warranty was and that I wanted something exactly like it. I knew I had more miles on my car now because my original warranty expired, but the rep said I'd be getting the same thing and that everything would be covered except for suspension. I've been with Endurance a year now but I'm not receiving what I thought I was I going to be receiving.

    I feel like everything with insurance is a scam. I’m paying all insurance and I feel like I’m paying my money for nothing because when I had to use it, it didn't cover anything. I put in claims for multiple things and Endurance paid for one thing but not the other two. When I called originally, they were talking about a point system. But I wasn’t looking at it when I got the plan because that was not what I was told. They sent me that point system table but that was after the fact. Since I was told on the phone on what the coverage was supposed to be, that was what I expected and not them talking about a point a, b, c, and d. I didn't care about that.

    In the end, the payment had to come out of pocket. And Endurance still wants me to pay them for the warranty. Although they lowered my payment, I’m not really happy with the warranty and what I'm getting at this moment. It's just that I have to have something because if the engine or the transmission goes out then I'd really be out of luck.

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    Reviewed Dec. 2, 2017

    I had a good experience with Endurance. When my warranty went out, I did a little bit of research and I liked what I read about them. The warranty rep that I talked to did good and payments for them have been easy.

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    CoveragePrice

    Reviewed Dec. 1, 2017

    I was very surprised by how low the quote was. I mean, my car is pretty old and high in mileage, so not as valuable as it once was, but I kind of thought it would get more expensive to have warranty coverage after the initial warranty expired. I keep my car in good shape, but you know something will go wrong after 100,000 miles. I'm glad I can afford the coverage, because I can't afford a breakdown or major repairs.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed Dec. 1, 2017

    I planned on keeping the car for a while, so the car insurance is extra insurance on it. Endurance warranty was the first one that came around so I went for it. Their specialist was fine and he was funny. He was a good customer service representative. When I had to get a copy of my contract, they emailed that to me too. The warranty is affordable though it could be a little better. I had a claim in and they fixed what was wrong with the car. There was no problems or anything. The car was cutting off. I took it to the shop about a couple of weeks ago and I said I have a warranty. I didn't even remember I had it and this comes directly out of my account. Having an extended auto insurance is good. The claim and repair didn't take too long and I didn't have to get a rental car. The car runs fine now. Endurance is reliable and a 5-star extended warranty company.

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    Reviewed Dec. 1, 2017

    Endurance is pretty much at the forefront of the automotive warranties. My rep was very knowledgeable and explained everything like the pros and cons of Endurance compared to other warranty providers. I could do my payments online and they also gave me an option of mailing a check monthly. People should give them a try.

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    Customer Service

    Reviewed Dec. 1, 2017

    Endurance said they were going to send me information via email, but I haven't got any literature on them at all via email or on paper. I got the warranty for my used car and it's always better to be safe than sorry. Their reps were pushy, just getting you to get the service. It wasn't rude but he wouldn't take no for an answer. Just kept pushing and pushing. That's how they're trained, not to take no for answers. I really wanted to think about it and they were really wanting to get it done right then and there. But I hope that I'll never have to use them.

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    CoveragePunctuality & Speed

    Reviewed Dec. 1, 2017

    I wanted to see if I could find a warranty for my truck that had a similar coverage to the one I had that was ending but had a better price. Endurance had that and it was an easy process purchasing it. My rep did a nice job and Endurance sounded like a good program. Their guys were prompt to get and send the information package and cards to me after I purchased the service so I was pretty pleased. In the future though, I won’t buy an extended warranty through the dealership but buy it from Endurance. I'd tell others to do the same and to give Endurance a call. It'll save them a bunch of money and they'd get the same amount of coverage.

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    Reviewed Nov. 30, 2017

    I found Endurance online while searching for extended warranty coverage. I was impressed with their rating and the many good reviews I read. I had a good experience speaking with a representative. He gave me bit of a spiel, but when he was done I was able to ask a lot of questions and he answered them all and was very nice. I was able to choose a policy and I like the extra roadside assistance, which I've never had before.

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    CoveragePrice

    Reviewed Nov. 30, 2017

    When I bought a used three-year-old car, I wanted to make sure I was covered because the factory warranty just ended. The dealership where I bought it from offered a warranty but I think Endurance was cheaper for the same coverage. I had a good interaction with the protection specialist I dealt with. He was informative and worked with me on price. So far, my car haven’t had any problems and it's running fine, but I was going to take it to a mechanic after the holidays. I got the full comprehensive coverage, bumper to bumper, and anything not explicitly stated in the contract is still covered. But I'm worried that something wouldn't qualify. So far, my experience has been okay, but the real test is if something does break down. I know that over time, I'm going to have to use the warranty.

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    Sales & MarketingPrice

    Reviewed Nov. 30, 2017

    Had a very good experience with the Endurance sales rep. Price and payments has been fine as well. So far, I'm good and I appreciate everything.

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    Reviewed Nov. 30, 2017

    I needed my vehicle to last for five years so I got a warranty for it from Endurance. Larry, the salesman who talked to me, was absolutely excellent.

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    CoveragePriceRefunds & Payouts

    Reviewed Nov. 29, 2017

    I pretty much drive cars until they die, so I put a lot of miles on them. Endurance didn't seem to mind the high mileage and offered me a Select Premiere plan that covers the basics (engine, electrical, trans, etc.). The price is right and I know I'll get my money back when things start to break, so it's worth a little expense now.

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    Customer ServicePrice

    Reviewed Nov. 29, 2017

    I have a 10-year-old car and its insurance expired so I was looking for another. Endurance was the first one that came up when I googled. I put in my information, and later during the day, a woman from Endurance called and gave me an offer. I kept telling her that I was driving and when I told her I couldn't give her my credit card since I didn't have it handy, she insisted and got violent. She was very pushy and nasty on the phone. I told her I needed an insurance and asked her to call me back, and she said she couldn't. I called back two days later, and a gentleman answered the phone and he said he's a supervisor. And he said their agent is never too nasty or pushy. But I told him that it was what happened. And then I bought the policy but he raised the price. He said that when the agent called me the first time, they were giving me a discount. Right now, I'm not satisfied.

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    Price

    Reviewed Nov. 29, 2017

    I just had a problem with my car that cost me $1,300 and that’s crazy. I can’t take any more hits because I found a major, major problem with my car and as soon as it hit 100,000 miles, all of a sudden everything just started to fall apart. After finding that Endurance had a 5-star rating on some website, I signed for the warranty. Dealing with their rep was relatively easy. They sent me everything they said they were going to send. They did what they said they’re going to do. Now I have more peace of mind and so far, my experience with Endurance has been good.

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    Reviewed Nov. 29, 2017

    Endurance's representatives were professional and courteous. Making payments is very easy since I was set up for an autopay through my bank.

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    Customer ServiceSales & MarketingPrice

    Reviewed Nov. 28, 2017

    I contacted Endurance to request a quote for an extended warranty for my car. Within minutes received a call from a high pressure salesman attempting to slam me although I advised him I would not place an order over the phone. Endurance may have the highest recommendations, but their high pressure sales technique did not score any points. I did receive a written quote, but was told the price would only be valid if I placed the order at that time.

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    Reviewed Nov. 28, 2017

    My car warranty expired, but I wanted to have coverage for my car so I went online to research. I found very good reviews for Endurance and based on the reviews that I read online, they seem to be a pretty good company, so I called them. Their rep answered my questions and I signed up that day because I already researched and I already knew most of it. The process was pretty easy. Once I said I wanted the insurance, she transferred me over to someone else and they took care of the rest. It was pretty straightforward.

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    Claims Handling

    Reviewed Nov. 28, 2017

    Endurance Auto Warranty was recommended and I signed up for it. Their rep and I had the regular old exchange of information and giving of contracts. And what's in their book is pretty thorough. The only thing I'm going to have problems with is the mileage because I don't put that much mileage on my car. It has to be over 1000 miles before I can do the claim on mileage, so it's going to be a while before I can do it. I'm very satisfied with Endurance Auto.

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    Customer ServiceCoveragePrice

    Reviewed Nov. 28, 2017

    My Endurance purchasing experience went fine. I bought a travel trailer and I wanted to make sure that my truck would continue to be able to pull it for the length that I have with power trip. Price is the main issue when I looked for an auto warranty. The second issue would be whether or not the mechanic that I get to access, which they do, so that was another important part. I compared Endurance against prices with another company and they're further ahead as far as their prices were, the prices were better. And the coverage was adequate for what I want to do.

    Setting up with Endurance was fine. Their rep was very helpful. Every time you spend that kind of money on something that you probably will never use, then you got a lot of questions. So, I had lots of questions. The questions he couldn’t answer, he had someone answering for him so I got it as well. I was very satisfied with Endurance. Although I hope I never use the warranty all the way through.

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    Customer ServicePrice

    Reviewed Nov. 27, 2017

    I was a little weirded out that Endurance contacted me. How did they know my car was out of warranty? I called to ask and ended up learning about their extended warranty coverage, lol! It seemed like a good deal so I signed up. I always thought extended warranty was too expensive, but I guess that's just with the dealer warranty.

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    Reviewed Nov. 27, 2017

    My experience with Endurance has been fine. I got a big folder in the mail from them and I read everything. I've put my payments on auto draft. Everything has been perfect.

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    CoveragePrice

    Reviewed Nov. 27, 2017

    I got Endurance for my 2012 Nissan. My car is about to be paid off this month. So I thought about getting a warranty so that I don't have to worry about anything. Endurance was the fastest to connect with me. And their rate was cheaper than everyone else with the best coverage. I would prefer one that covered my car's electronics, but Endurance didn't cover those. But I thought that's fine. I can get that fixed myself. Their reps have been very nice and easy to deal with. I'd recommend my friends to get it.

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    CoveragePrice

    Reviewed Nov. 27, 2017

    I just got my Endurance insurance about a month ago. The rep that I talked to was very good. First of all, I checked the ratings with ConsumerAffairs and they were rated number 1. When I thought it was too high, he told me about ways that I could do it differently. I think it was expensive but he said that I would just pay $150 for the first two years and then, the rest is free. I think they’re too high and if they can take-off two-three years, why can’t they do that in the beginning and cut the policy and bring the amount down.

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    CoveragePrice

    Reviewed Nov. 26, 2017

    The vehicle I bought about five months ago is in very good shape but it was over 100,000 miles. I wanted to get an auto warranty for it, so I researched and I found Endurance. They told me exactly what I needed to know. They told me what I was insured for, what was covered, what was not covered. Everything was fine. They're very accommodating, information-wise, they are right on track with what I looked up. But I had to cancel because I was stricken with throat cancer. I'm running into bills. My co-pays were huge. So $130 a month would have killed me.

    Also, I'm going to have to sell my vehicle because of the overwhelming cost. I have a friend that will buy it from me. But Endurance had great people. I explained it to the gentleman and he was really nice about it. I said it was different circumstances. My wife sat down with me about a week ago and said, "We can't have this." And I said, "Well, I had 30 days." I didn't even know I was close to the 30 days. They're trying to keep me, of course. And then they also said, "You still have time if you want to do this in the future. You have a grace period".

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    Customer ServiceTechPunctuality & Speed

    Reviewed Nov. 26, 2017

    We’ve always purchased extended warranties whenever we’ve bought used vehicles, but the one offered by the dealership, according to the internet and the Better Business Bureau type of organizations, was poor to say the least. But so far, our experience with Endurance has been good. We just kept up with the schedule of maintenance with them. We need to keep up with it to keep the warranty good. The car has been running like it’s supposed to be running from the dealership so, so far, so good. With the customer service and initial signing up, Endurance is very good. The reps were very personable, very friendly, and the process to get signed up was very clear and it’s all one company which makes it nice. There’s not a third party dealing with us. They control the billing. That makes a big difference. I would highly recommend them for anybody that’s looking for an auto extended warranty for a used car.

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    TechPrice

    Reviewed Nov. 26, 2017

    I initially purchased my warranty through the dealership and I explained to the Endurance rep what they had charged for the warranty and we were comparing what benefit Endurance had versus what the dealership had. He beat the price of dealership significantly and I was happy with all that. I set my payment online through my credit card. The only issue was that when I initially spoke with the associate, they were supposed to have it auto-billed directly to the credit card that I paid with. But I found out it wasn't set up. Two months went by and my payment wasn't posted. And then I got a notification saying that I was two months behind. But I got it all situated and I got it all caught up. Other than that, it was simple to set it up. Overall, it's been a cool experience.

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    Customer Service

    Reviewed Nov. 26, 2017

    I went on the open market searching for an extended warranty since I always have one on my cars. I also felt that the dealerships tended to ask for a little too much. Endurance had a pretty good rating and when I was still walking as to what car I was going to get, the people there were very helpful with answering my questions for people who didn’t know whether or not I was actually going to purchase a specific car or not. I was down to one or two cars. I talked to somebody on the phone before I purchased a car and he gave me some insight and ideas. Once I purchased the car, I had to wait for the paperwork in order to actually purchase the extended warranty, then I called back and they hooked me up. I then paid it all upfront.

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    Reviewed Nov. 26, 2017

    I have an Endurance Auto warranty on my 2008 Cadillac. Everybody was very informative and everything is good. I would definitely recommend Endurance Auto.

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    Claims HandlingCoveragePrice

    Reviewed Nov. 26, 2017

    I bought a vehicle that was from 2008. It was low mileage, but the factory warranty ran out. Since I needed a new one, I decided to get one through Endurance. Their sales rep was nice and helpful. She gave what she thought was a discount, but she probably gave it to everybody. But when I intended to file a claim, they didn’t cover it. So the only one time I needed it, it hadn’t really come in handy.

    I filed the claim because the cruise control wasn’t working, and it had something to do with the brake sensors, but that wasn’t covered. And the rear wheels definitely have backing plate. Those needed to be replaced, but Endurance wouldn’t cover that either. And in the steering, it had a suspension part that needed to be replaced, and it didn’t cover that either. They should cover more stuff and their plans could be a little cheaper. It was a little pricey in my opinion. But the financing option they gave was pretty neat. You don’t have to pay any interest. You can pay a little bit per month till you pay for the plan. Not a lot of people do that, to my knowledge. So, that was pretty nice.

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    CoverageTechPriceRefunds & Payouts

    Reviewed Nov. 26, 2017

    Endurance gave me a better deal in terms of the coverage and in terms of the way a lot of these settlements were going to happen. Their offer was a lot better than their competitors and the price was on par as well. It also sounded as if they were going to be dealing directly with the vendors rather than me being counted to pay for it upfront then getting refunded. That made a difference. Their reps weren't pushy to have me get the insurance with them. They laid out all the facts and were quite professional. They gave me all the information that I needed then let me make the decision.

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    Price

    Reviewed Nov. 26, 2017

    We just bought a new used car. And after reading the reviews, we found that Endurance seemed to be the best choice online. Their specialist was good. They passed me along to a couple of different people, but they seemed to be knowledgeable and answered all my questions. Also, I was able to set a payment easy. We just started about 30 days ago. We'll see if they can perform what I need them to. But I'd tell my friends to check them out. Do the research and they would find what I found, that Endurance seemed to be reputable and fair on the pricing. I would recommend them based on that.

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    Customer Service

    Reviewed Nov. 26, 2017

    I wanted to be safe in case something happened to my car. The representatives at Endurance were more straightforward and they easier to talk to. Everything has been good so far. When I had to get my car towed once and it was pretty simple when I talked with their customer service.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed Nov. 26, 2017

    A year ago, I bought my son a car. And when we were sitting at the dealership, I knew I wanted warranty immediately. So I was trying to hurry up and Google, doing match up between several of them and Endurance appeared to have the best coverage. Customer service was good too, so I bought it. But when we had to take the car in for some issues that we were under the impression were covered, they told us it was not covered. We took the car into the Chrysler dealership, and the dealership tried to file. They do all the work. They file the claim, they contact the warranty people, they do everything. But the dealership called us back and said that the warranty people says that's not covered. And these were things that we specifically asked for when we bought the warranty. So, there was a clear miscommunication as to what we bought and what we actually got. They need to improve their communications on what actually is covered. Put it all in the book.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 26, 2017

    I got Endurance this year and my rep, Alex, was really helpful and I had a good experience purchasing the warranty. It's pretty easy making payments too as I set up an autopay. But when I had a heating issue one time, I gave my warranty to a shop and Endurance said it was not covered. I called and the guy on the phone was helpful but I was upset that my claim was declined. Other than that, everything has been good including service and I've recommended Endurance. It was very easy to get extra coverage for my car and they were very helpful to guide me through how the service works.

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    Reviewed Nov. 25, 2017

    Maybe in the future, I am going to have to do some repairs on my truck. I wanted to make sure I was covered for that. I liked Endurance because when I checked on the internet, it says that they are one of the top five. It's been a smooth experience. Their rep was a very good gentleman. In that day, I received the paperwork.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 25, 2017

    When I bought my 2013 Toyota from CarMax, they suggested Endurance to me, but I didn’t jump on it when they suggested it. I should’ve but I didn’t. And then after that, I got a few calls and I think a few emails from them. And I still wasn’t sure if I really want to do it or not. But a friend of mine talked me into it. He suggested it. He said, “Look, you’re riding around on borrowed time. And it is a matter of time, something’s going to happen to the vehicle.” So, I went on and called them back.

    My experience with the rep went well. She was joking with me and said, “You should’ve done this earlier.” But I knew that. She was very knowledgeable, knew what she was talking about, and didn’t have any problems. Payment was very easy. I could either pay online or just send it in. But I’d usually do everything online. Although when I got the letter to open up my account, I couldn’t get my account opened so I called them. I was missing a digit and I just didn’t see what it is. So, they helped me, walked me through it very quick, I got my account opened up and we’re good. So far, it’s been great. I just wish that I had not put it off and I could have got it. But other than that, I haven’t had any issues with them at all. I recommend them.

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    Customer ServiceCoverageTech

    Reviewed Nov. 25, 2017

    Originally, I was interested in trying to get some additional coverage because the dealer that I was looking to purchase the car from, they didn’t offer any type of warranty or anything for it. Working with the Endurance specialist was not the best experience. And I’ve actually spoken with them twice about this. Basically, long story short, the young lady sold me on the warranty and I hadn’t even secured the vehicle. I was just going out there to look at it and I didn’t even wind up getting that particular vehicle. But I had to wind up calling in a week later, after it had already posted through my account. So I didn’t really enjoy the experience.

    The rep was pleasant, initially. She’d kind of up-sold me on getting two years for free, but the thing is I wasn’t able to secure financing for the particular vehicle. So it was a waste and I specifically remember that I spoke with her on Monday and she told me I can call her back Wednesday if things didn’t work out and that she would have it in a pending sort of deal to where it won’t hit my account. But Tuesday it had already gone through.

    They need to be upfront to let people know that their option is available for the two-three years. If you’re going to put in a pending status, then do that for the people because they’re really looking to be able to investigate those vehicle thoroughly before actually locking in something and having the amount to their account. But they reversed the charge and I was happy about that. I am happy that they fixed it but I would have preferred not to have the experience to begin with. I wish she would’ve just lived up to her word that she was telling me that she was going to do.

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    Reviewed Nov. 25, 2017

    The Endurance reps were great. I could tell they knew what they were talking about and understood what type of plan was going to help me based on the year and mileage of the car. They made sure that I understood the finer print items and not really leaving any wrongs or misinterpretation. It’s been all good. In fact, I'm buying another car and I plan to add it to that as well. I would recommend Endurance to a friend.

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    Price

    Reviewed Nov. 24, 2017

    My car's manufacturer’s warranty is running out. So when I found that Endurance had the best price for me, it's fine. Everything went smoothly, although I haven't received anything in the mail yet. But payments were very simple and it’s an easy service to sign up for.

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    Coverage

    Reviewed Nov. 24, 2017

    We had a GM extended warranty on the vehicle. But the warranty was only available for 12 months and it expired. That put me in a position of having to look for a new warranty service. I did some research over the internet and just typed in used vehicle warranty services and read the reviews about them. And Endurance was the best one I found out there through the reviews. Then I went to the Endurance website and read about what they offered and was impressed. Their specialists helped me understand and I decided to take the coverage. The experiences I've had with Endurance have all been positive.

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    Price

    Reviewed Nov. 24, 2017

    The person who set up my Endurance policy was great. He was very professional, informative and wasn’t high pressured. Every aspect of my interaction with him was fantastic, and I was very pleased with everything. I bought a used car that had a lot of electronics on it, and my auto mechanic said that if anything goes wrong with this kind of car, it can be pretty expensive, so I decided to get the auto warranty. I reached out to a few warranty providers and I did some research and Endurance had great reviews. I would highly recommend them.

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    CoveragePunctuality & Speed

    Reviewed Nov. 23, 2017

    My interaction with the rep from Endurance went pretty good. The lady answered all the questions for us good. And we got the policy pretty fast. So, everything went real good. In fact, I would tell my friends that Endurance is top-rated and they did everything pretty fast.

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    Price

    Reviewed Nov. 23, 2017

    I have a high-end car, a 2009 Porsche, and I wanted to make sure that I had some additional warranty on it. When I looked online, I saw that Endurance was highly rated, so I decided to go with them. I had a quote from another company that was probably $3,000 more and it was a huge difference. So far, everything is fine. The Endurance rep has been outstanding and very professional. They knew what I was looking for and helped me through that. I think they did an awesome job. In fact, I’ve already recommended them.

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    Claims Handling

    Reviewed Nov. 23, 2017

    I really love my car and I want to extend it for as long as possible so I got a warranty for it. In the event that it does break down, I have that insurance. Everything was great. The rep explained everything thoroughly then I was transferred over to another lady who then took my payment. I don’t recall the rep telling me how to file a claim, but he was very good and very knowledgeable.

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    Price

    Reviewed Nov. 22, 2017

    I registered with Endurance Auto Warranty and I paid my first month, but they told me I have to wait two months in order for me to be able to use the full benefits. Their rep answered all my questions and the process was easy and it went smoothly. The deposit and the monthly payments were low but I tried to lower the price a little bit down, and he said they can't lower the monthly fees and even the down payment.

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    Customer ServicePrice

    Reviewed Nov. 22, 2017

    I gave the information about my vehicle and the type of plan that I was interested in getting, but Endurance would not give a quote unless I also provided personal info (name, phone number, etc). The personal info is irrelevant for a quote and once you provided that info the fine print allows them to email you, call you and send spam for their and affiliate services.

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    Verified purchase

    Reviewed Nov. 22, 2017

    Signing up with Endurance Auto was super easy. But I traded my car in, so I ended up canceling the warranty. My co-worker's Explorer was needing a warranty, so I told him to call the Endurance people and go to their website as well.

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    CoveragePrice

    Reviewed Nov. 22, 2017

    My truck is over the warranty of five years. I then learned about Endurance through word of mouth. I then chose them because other people had them. The gentleman that talked to me was very nice, courteous, and friendly. As long as they’re going to pay when I go get my vehicle fixed, I'm good. Because it’s amazing how some of the other companies I found out, you'd shell out the money but don’t get nothing covered and this one, so far, everybody has recommended Endurance, that they pay. It’s not cheap, but so far, they were the best in coverage. I don’t want to get something for nothing either. I know they got to make a living, but so far, it seems pretty good.

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    TechPrice

    Reviewed Nov. 22, 2017

    I'm an old guy and my car is a 2014. It's got all these new stuff on it that I don’t know nothing about, so how do I fix it if it breaks. I can't work on these new cars, so I decided to get an auto warranty for my car. I actually had another one through the dealership where I bought the keypad, but they pissed me off, so I took the alarm off and then I looked for different people to get a warranty from. I've had one on the last car I had. I don’t use them much, but a lot of things can happen in these newer cars. So I got the warranty more of as a precautionary measure in case I have to use them.

    I know it's expensive. There's nothing wrong with the car and I don’t even drive them that much. I got another couple of trucks, but I don’t use them much either. I'm retired. All I do is fool around and go hunting and fishing and stuff while I can. I don’t need any trouble with the vehicle so I buy the warranty because I don’t want any trouble. I understand that Endurance has got good reputation. So I had my wife look it up online. Although I was thinking about going to another dealer and getting one from a jeep dealer because I bought that jeep from a GMC dealer.

    But the reps at Endurance got me the warranty I needed to have. I don’t drive my vehicle a lot, but I usually put less than 6,000 miles a year on it, so what I needed was one that would be around awhile, probably be around longer than what I am going to be. The warranty's working all right and I can pay for it if I wanted to. The reps were upright with me and they got me what I needed, about the same kind of money it will cost me, but I don’t have to pay that. It was a good experience. It didn’t take a lot of time and they answered all my questions.

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    Customer Service

    Reviewed Nov. 21, 2017

    I bought a car. So when I need a warranty I looked on the internet and Endurance was recommended. Their reps were very knowledgeable. I purchased the warranty less than a month ago, and when I had to call them to move my payment date, they were helpful. I'd recommend them. Until I have to use the warranty, hopefully they're going to do what they say and do what they mean.

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    Customer ServiceTechOnline & App

    Reviewed Nov. 21, 2017

    Endurance Auto Warranty is the number one ranked auto warranty provider in the United States. I made a comparison with other providers and the price for the warranty is better with Endurance. The lady who took my call was really helpful and pleasant. I received my policy right away and it's been an excellent experience at this point. I already did my first payment, but something in the website is missing which is the possibility to make the direct withdrawal every month to make a payment. I have to enter every month to make payment. We don't have the possibility to do the direct withdrawal linking my bank account to the warranty service. I have to bookmark the page of the website to do the payments. This is the only thing that I see they need a little improvement on.

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    Reviewed Nov. 21, 2017

    My vehicle was a relatively new purchase, but it was out of warranty sooner than I was aware of, so instead of me trading it in taking a lot of time, I opted for an extended warranty. I did my homework and based on what was written about these auto warranty providers' ratings on ConsumerAffairs, I gave them an opportunity to prove themselves to be superior than the other companies that I dealt with extended warranties. Others have not lived up to what they promised and Endurance has a better reputation and their contract is clearly spelled out. I had to pay more than the actual amount at first like a down payment, but when you're paying a car note in that it can put a little strain on the budget. Nevertheless, Endurance was very helpful because I had to switch some things around and they were willing to do so. I was able to complete all the transactions and everybody kept up their end of the deal and nothing shifted or changed.

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    Customer Service

    Reviewed Nov. 21, 2017

    Endurance seems to be accepted in the industry. I called the guys who would normally take care of my car and they had no problem with them. One of the main things I liked about Endurance is that even though they have a deductible, there is no percentage that I have to pick up on any repair. A lot of the other ones had a small deductible but then if you had your air conditioning to be replaced they may only pay 80% and you’d still be stuck with 20%. And when I was on the computer, I asked for the top 10 rated warranty companies and it came out with a list and after looking at the pros and cons, I thought Endurance was the one for me. I started with them three weeks ago, and I understand that it comes into effect after 60 days.

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    Sales & Marketing

    Reviewed Nov. 20, 2017

    When I buy a car, usually, I’ll only keep it for the length of the original warranty, and then I get a new one. But I really like my vehicle, and my wife and I decided that we would keep this brand until it is no longer appropriate for our family to have a van. And so, it was a good idea to protect it. I had already researched the majority of everything online. And it’s not nice to pick the one that is somebody’s sales, but the Endurance Auto representative did a good job. He was a really nice guy and definitely knowledgeable about the product. If he had said anything that contradicted what I had read, I would have been concerned.

    The Endurance warranty seemed like a pretty nice deal. I liked some of the security that comes along with it. In addition to everything else, they have the emergency red flag service. And then, depending on where you are, if you’re away from home and your vehicle breaks down, and you have to stay while it’s being serviced, they'd compensate you. The rental would replace your vehicle while you’re waiting for it to be repaired. And it would be compensated as well. If you have a failure or an inconvenience that your vehicle has caused, they kind of soften the blow for it. And it was what I was really interested in. I have a wife and two kids, and if I’m especially not home and they’re doing something, I like to leave the house confident that they’re going to be fine and they’re going to be taken care of.

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    Reviewed Nov. 20, 2017

    Endurance's representative was very knowledgeable and informative and he told me everything. I bought a used car and I got word that it's best to get a warranty. So, I was looking around and then I went online and saw that Endurance was one of the better ones. They got good ratings. My experience has been good, and I got a monthly payment plan with them, so it was really easy.

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    Customer ServiceCoverage

    Reviewed Nov. 20, 2017

    Endurance is head and shoulders above all the other people that started calling me, didn't identify the name of their company and I had to pull it out of them. They have been very good, and I like them. I just got started with them and they were better than somebody else who hang up on me when I mentioned that I still had a 100,000-mile warranty and I got 87,000 miles on the car. I have a Ford Flex and it's been phenomenal. But I wanted it to be protected in case the engine or the transmission goes out.

    Endurance's specialist was very easy to work with. And then, I also talked to another person who was very straightforward. They went overboard in a good way. The Ford has a sync system, which is a joint venture between Microsoft and Ford, and if the motherboard goes bad, it's $1500. So, they researched that while I was on the phone and got back to me and told me that it is covered because it all works with the engine, which is covered. The warranty is very complete. One thing I had a problem with was I purchased the warranty on a Monday. And then, the next week, I called them and asked why I haven't gotten any paperwork. But they were able to set it right and the day after, I got everything I needed.

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    Customer Service

    Reviewed Nov. 20, 2017

    I just started with Endurance Auto Warranty. And it was my first time to have a luxury car so I wanted to have an extended warranty on it. I’ve called seven different warranty companies, and the lady that I dealt with from Endurance didn’t really push me too much, she was really nice and answered questions that I asked her, and she got back to me when she said she would. There were two other people that I spoke with. The first person wasn’t really helpful and then the second sent me some information, but then, when I called back to ask more questions, they weren’t available. So then, I got to the third person who I set up my policy with. Everything seems to go smoothly with her. I like that Endurance lets you pay monthly and also they have a good rating on the Better Business website and on a couple of other sites.

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    Customer Service

    Reviewed Nov. 19, 2017

    I wanted some peace of mind with a used car, so I looked on the internet and Endurance Auto was number one on a lot of different lists as far as extended warranties. My wife had to contact their customer service when she had a question about how a payment was applied. She wanted to make sure that the payment was put on the beginning of the month and not at the end. Because of the way that it was going to the line, it made her believe that she still owed money at the end of the next month but she paid a few months ahead. And she was satisfied with the answer that they gave her.

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    Customer Service

    Reviewed Nov. 19, 2017

    The manufacturer’s warranty on my 2014 Infinity is about to expire. I just purchased a warranty from Endurance, and making payments is easy because they did the auto draft. The initial representative I spoke to was not informed and was pushy. But when I called back, the second one clarified things, so it was better. So far, my experience has been good.

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    Customer ServiceClaims HandlingCoverageSales & Marketing

    Reviewed Nov. 19, 2017

    I was given a 17-year-old car and I wanted it to be covered. I saw a commercial on TV for Coco but when I looked into them, they were a brokerage, so I did some more looking on the internet and came across Endurance and then gave them a call. Endurance would cover what I needed and they are not a brokerage. And they would be directly working with the mechanic I choose. They had a good reputation, too. Their rep was very helpful. He thoroughly explained exactly what's being covered, and we discussed the different packages they have and what I would want to cover. I have to wait for 1000 miles before I can claim anything, but everything is good and I already recommended them.

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    Customer Service

    Reviewed Nov. 18, 2017

    Endurance Auto Warranty's customer service team has been wonderful and I've been very happy. I've never had a car without a warranty before, and I purchased one from Endurance because of their ratings. I’d recommend them.

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    Customer ServicePrice

    Reviewed Nov. 18, 2017

    I got a note in the mail from people selling auto warrant after the initial warranty runs out. I started looking at that one and others. But that one was not very highly rated and Endurance was. Their various reviews online were very good. We build up miles very slowly because we don't drive much and we're out of the country half a year. And so, chances are we're less likely to need it than most people. Endurance is the only one that offered seven years or 100000 miles. Everybody else cut it off at five years and so, those extra two years made a part in our decision.

    The guy I talked to on the phone was very good and straightforward. He gave good information without a bunch of hype. I was well disposed towards him. Then I got an unsolicited call because I also made an email inquiry. When he saw that I was heading to somebody else, he said, "Well, we were offering you some great discounts. I can't understand why you don't just go ahead and sign on." It was a high-pressure approach and I nearly cut off the relationship with Endurance completely as a result of that unsolicited call. I called the initial fellow back and he apologized for what happened. After I looked at all the other alternatives, the one that made the more sense for me was what Endurance was offering. They offer a good product and competitive price and it's worth the consideration.

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    Customer Service

    Reviewed Nov. 18, 2017

    Endurance Auto Warranty's customer service team was friendly. And for the most part, the guy who gave me the ins and outs of the product was pretty upfront with me. I haven’t had to use the warranty yet because it’s only been a month, but they told me I was supposed to receive my card that I was supposed to keep in the car with me at all time, and they haven’t sent that yet. I had to give them a call because they told me nothing else. And they got their money out of my account already. Other than that, my experience so far has been good.

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    Customer Service

    Reviewed Nov. 17, 2017

    We wanted to ensure that we would be able to continue using our car for quite a few years, and we purchased an auto warranty from Endurance due to their ratings. The payments have been really easy. It’s all set up automatically and they just pull it out of my account. There were things that their specialist couldn’t answer, but I ended up getting changed with somebody else. The customer service team at Endurance was very helpful. When I needed to send in some proof, I contacted them and they were very responsive in getting it in and getting stuff to me. The only thing is they did not mention anything about a deductible, but I'll talk to them about it.

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    CoverageTech

    Reviewed Nov. 17, 2017

    Unfortunately had to cancel the policy with Endurance, they did not cover any of the repairs recommended by a certified Cadillac dealer arguing the parts and services were not included in the policy. So I paid all this time for a coverage that I never had. Follow my advice. Avoid this company, I recommend to purchase the extended warranty offered by your dealer or by the manufacturer. Endurance makes money by taking it from you and not covering any repair at all.

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    CoverageRefunds & Payouts

    Reviewed Nov. 17, 2017

    Recently I took my car in for service to have broken engine mounts repaired. The repair shop called Endurance for authorization per the instructions in my warranty booklet. The shop described the problem and Endurance informed them that the broken engine mounts were not covered because "items which fail due to normal wear and tear are not covered". I wound up paying over $1100 out of pocket for the repair. I fail to see how broken engine mounts could possibly be considered "normal wear and tear".

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    Customer ServiceCoverage

    Reviewed Nov. 17, 2017

    Most of Endurance's representatives were able to answer my questions. I initially spoke with a representative who gave some rundown on the warranty. And then I had to speak to another one who gave me the most information about the policy as far as how much it was going to cost and what is covered and what isn't. It was kind of vague and I really need a list of what was covered and what's not.

    Making the payments was pretty easy, and I got a printed form of the plan that I got. But I would also like to know what other coverage options they had available for my vehicle if there was more than what I was told about. They told me that I was only able to get a starter plan for the vehicle that I have, but after getting it, they told me that I would be able to get another plan. And then they ended up changing it to where it was a different plan. The first one that I was told was a really good plan and the second one was mediocre.

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    Customer ServiceTechPriceRefunds & Payouts

    Reviewed Nov. 17, 2017

    When I purchased my car from a dealership last year, I got a lot of phone calls and a lot of letters from some companies for an extended warranty. I went online and looked at the best reviews and Endurance has gold medal reviews. They have reasonable prices and the guy I spoke with was very helpful. I live between Nashville, Tennessee and Daytona, Florida, and he said as long as my address is still in Nashville, he can put me on the Tennessee address which saves me some money. He was really patient with all my questions, too.

    I'm not able to use my service yet, but from what they said, after two months, I can use it and I don’t have to call them. I can go to any certified mechanic and just show them the card. And the only thing I have to pay them out of pocket is $100 and everything else will be taken care of. They even said I can get a rental car during the repair. Making payments is not really hard. The only issue I had was when I put the down payment and we agreed about the payment, it was supposed to be $102 a month and then they charged me $139 last month. When I called them, they said they can split it for a longer period and they went ahead and did it, and it wasn't an issue at all. Everything was like they said. They’re very thankful, they listen to you and they try to find you the best solutions. I'm really happy with them.

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    PricePunctuality & Speed

    Reviewed Nov. 17, 2017

    Endurance Auto Warranty had great reviews and their price was compatible with what I needed as well. Their rep was very professional and he helped me get the best rate possible and what will fit my needs. And I didn't feel like I was with one of the other companies that try to give you the highest rates and then try to go down from there. The rep also asked me what I wanted to pay for it with initially and then he did the paperwork for the direct billing, so it'll come out of my account every month. It was simple and I was set up really fast, which was surprising.

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    Customer ServiceClaims HandlingCoverageTechPriceRefunds & Payouts

    Reviewed Nov. 16, 2017

    7 months ago I purchased a 2010 BMW 535i xDrive. About 2 weeks ago I noticed a vibration in the front end of the car, took a look and realize that the right front CV axle was going bad. I called Endurance and inquired of how to process a claim for the repair of my vehicle. I spoke with a claims rep who told me that all I needed to do was take the vehicle to a licensed repair facility and give that repair facility a copy of my warranty and tell them to find out what was wrong with the vehicle and call Endurance for coverage. I did this and dropped my car off at the repair facility along with a copy of my warranty and instructions to contact Endurance.

    The repair facility called me several hours later and told me that the front CV axle was shot and needed replaced and the motor mounts were also dry-rotted and needed to be replaced. The shop supervisor stated that he contacted Endurance and Endurance said that there were issues with the mileage recorded for the vehicle and to have me call them.

    I contacted a customer service rep at Endurance and the rep told me that there was a discrepancy of 200 miles from when I purchased the car to when I first had its oil changed. That since it was such a small discrepancy and I had the oil change done ahead of scheduled maintenance that they were going to let that little mistake slide. I asked him did that mean that they were going to honor the claim on the vehicle and the rep stated NO. I asked him why they would not cover the claim on the axle or the motor mounts and the rep stated that per my policy page 2, under definitions the very first definition given which defines the term "breakdown" states that any part that fails due to average wear and tear or end of life service would not be covered.

    I asked him then what would be covered because I knew there was a clause in the contract that stated Endurance would not cover a part if it was found to have been misused or abused. The rep told me that according to my Endurance contract they would cover a part that had failed due to improper installation or poor craftsmanship. I don't see how that's possible. If a part fails due to poor craftsmanship then Endurance can say the part failed due to poor craftsmanship therefore it is the responsibility of the manufacturer of the failed part to replace the part. And if the part fails due to improper installation Endurance can very well say the person or service facility that installed the part is responsible for its failure since it was installed improperly.

    So to recap my Endurance Warranty, the Select Premiere 60-1000, is good for nothing. They will not cover a failed part due to proper wear and tear. They will not cover a failed part due to abuse and misuse. They will cover a part due to poor craftsmanship. They will cover a part due to improper installation. They will not cover any seals or gaskets due to end-of-life failure. That is they will not cover any seals or gaskets that fail due to average use. They will cover gaskets and seals that have failed due to improper installation or poor manufacturing quality. Tell me where this makes any sense to anyone please? It does not. When I called and found this out I immediately cancelled my warranty. I had paid in on my warranty approximately $900. I was refunded $411. And they graciously waived their cancellation fee.

    I never had a chance to use this warranty. After speaking with the representative from Endurance I went to the Better Businesses Bureau website where Endurance Warranties is a Better Business Bureau A+ accredited company. That is laughable at best. I attempted to run through their gambit of so-called process to leave negative feedback for Endurance Warranties. I do not know if I was successful. I've been contacted the service center to tell them that I had cancelled my warranty and inquired about the repair cost out of pocket. The cost of repairs were 900 plus dollars. Explain to the repair facility that I could not afford the repairs at this time and I'd like to come and pick up my car. The cost for me to pick up the vehicle was 600 and some odd dollars. I did have an oil change at the tune of $111 and some change. I did have the number six spark plug replaced at the tune of $56 and some change.

    The rest of the bill owed was for diagnostics which Endurance demanded the shop perform. This company is owned and operated by SCAM ARTISTS. The companies that represent them as being an a plus business is no better than they are. I feel sorry for the folks that have left positive feedback for this company just based on their initial experience with the company. I feel sorry for these folks when they go to place a claim on their vehicle. Stay away from these SCAM ARTISTS. Do not do business with them. They are not trustworthy and they are not here to help you in any way with your vehicle and its repair. The only thing they are here to do is take your money. Please feel free to go on to their website and look at the Select Premiere 60/1000 warranty and look at page to the top of the page under definitions.

    Breakdown refers to the breakdown of a defective part or faulty workmanship as supplied by the manufacturer or dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts. What you just read in regards to breakdown definition is verbatim from their warranty. I did not make this up. Again buyer beware!

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    Reviewed Nov. 16, 2017

    Learned later on that all oil changes needed to be performed at a licensed facility. I like to perform my own oil changes. Everyone I talked to was very professional and helpful in obtaining my policy and was easy to cancel when I learned it would not work for my situation.

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    Reviewed Nov. 16, 2017

    I wanted to get an auto warranty for peace of mind, and purchasing one from Endurance Auto was quick. I had a professional experience and I'm happy that I have Endurance behind me to get me a break.

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    Reviewed Nov. 16, 2017

    I wanted to save some money every time I need to get the car fixed. I purchased a warranty from Endurance and their vehicle protection specialist was really good. It was fairly easy to get my information, too. I'd recommend Endurance Auto Warranty.

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    Reviewed Nov. 16, 2017

    I had looked at a few auto warranties and I felt that Endurance would be the best for me. The representative was very thorough in explaining everything and the benefits for me and for my daughter. I just purchased the vehicle and I haven’t had any issues with it but because it is new to me, it was explained that I have to wait 60 days to make sure that they have all the kinks out prior to me getting it. I hope they would cut the 60 days down to 30. But other than that, the warranty is good and my experience has been great.

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    Customer Service

    Reviewed Nov. 15, 2017

    I had a very positive experience with Sheila from Endurance Warranty Services. She was very helpful and informative. Very friendly too. Hope next time I have to deal with a representative that I get her again. More customer service reps need to be as friendly as Sheila.

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    Claims HandlingCoverage

    Reviewed Nov. 15, 2017

    I have a 2011 car and I don't want it to break and not have insurance on it. I was googling around and was looking into different people, and it looked like Endurance had the best that I liked. Their representative was very knowledgeable, and he took the time to explain the benefits and how to file claims the best way he could. I also got the booklet in the mail if I need to know anything else. The payments were easy to set up, and I'd be paying $137 a month and there was a down payment of $173. The only thing I wasn't happy with is the protocol where I have to wait for a month and I have to do 1,000 miles before the policy is activated. But my experience was good and I'll recommend Endurance Auto Warranty.

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    Price

    Reviewed Nov. 15, 2017

    I looked into getting an auto warranty for my peace of mind. Endurance came up with good reviews when I did a Google search. Their rep was good. And they gave me a pretty fair price, and I’d gotten quotes around which they matched. I have made just one payment and the rest of it would be auto drafted so it should be fairly simple. Everything’s good right now.

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    Customer ServiceTechPrice

    Reviewed Nov. 15, 2017

    Endurance's customer service has been awesome and my experience has been legendary. I bought a BMW and it is my first big purchase of a car, so I didn’t want to have any issues at any time and getting a warranty for it was the right thing to do. Endurance seems like a pretty honest company and they do what they can and make sure you have a good experience. Their representative was helpful and explained everything very thoroughly.

    They sent me up for a specific payment because I'm handling my account, but once I got transferred to the finance department, they didn’t see the notation on the account and they overcharged me. However, they fixed it all so I wasn’t upset. I kind of had a funny situation because they have a specific price that they normally do and they offered me to do it at a lower rate. It was just a mistake when they processed the order, but they were kind of fun and they did more than that to make up for it, so everything is great and I'm totally happy.

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    Customer Service

    Reviewed Nov. 15, 2017

    I have a Honda and when I talked to people at work, their recommendation was that I get some kind of insurance because their experience with a Honda transmission hadn’t been so good. I had looked online at several places and the comments about Endurance were not nearly as negative as the other ones. The purchase was very straightforward, and the lady that helped me has the same car I’ve got. And she understood what it was and what it needed, and we were able to complete the transaction very easily. Also, she seemed knowledgeable and she was pleasant to talk to during a night conversation. So, it was an enjoyable experience.

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    Customer ServiceClaims HandlingCoverage

    Reviewed Nov. 14, 2017

    Was blatantly lied to by a salesperson about the waiting period. Both the salesperson and I had worked at the same company - he in the past and me currently. This company allows us to have a company car to take home from work. I bought the policy for my personal vehicle so I didn't have to worry about it for vacation or unexpected travels that I cannot use company car for. On average, I drive my personal vehicle about 100-500 miles per month. Something the salesperson was WELL AWARE OF. I wait through the grace period - the only part of it I was told about (30 days) - and hop in my car to visit my brother's house about 50 miles out. My car is much nicer than the company car and much faster, which is why I still own it. Come to feeling a vibration on the drive so I bring it to the shop the next day for what I was assuming to be just a balance and alignment.

    Come to find my engine mounts are bad, need new rear sway bar end links, new strut mounts, and more. Get the bill which is about $2100. But hey, I bought the warranty, right? Wrong. After talking to customer service I come to find that the fine print is 30 days AND 1000 miles, something that would take me more than 30 days to achieve. Since I thought I had the confidence of the warranty behind me, I told them to start repairs on it even if it wasn't covered because it all should have been since I bought the supreme coverage - the highest level.

    Well, the claim is denied completely due to the fact I didn't hit 1000 miles - something I was not aware of from the salesperson at all. Now I'm footing the bill which costs almost as much as the policy I bought because this salesperson told me false information. To be honest, I'm sure this is a rare occurrence, as the company is rated highly, but I need everyone to know that this stuff does happen and I will never bring my business, or suggest people bring their business to Endurance. I cancelled my policy and will make all Endurance customers I speak to aware of the issues I had with them, as I work at a major rental car company that services Endurance Warranties. This is just bad business overall and I will make sure that I make everyone aware as possible of their lack of checks and balances between their salespeople, policy/service contract writers, and management.

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    Customer ServicePrice

    Reviewed Nov. 14, 2017

    We've had our Endurance policy for a month, and setting up the payments for it was easy. The price was what we can afford, and we were satisfied. I did my research first online and I saw that there were a lot of good ratings for Endurance. And then I compared it with other companies and they seemed to have the better policy. Initially, I had to get another representative because the person I've talked to failed to give me some purchase information. And I almost changed my mind, but when I called back, the gentleman I spoke to gave me a better explanation of what was going on.

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    Reviewed Nov. 14, 2017

    Endurance gave me one of the better quotes for a warranty. And when I was doing a little bit of research online, they seemed to have good ratings. It was easy and straightforward to purchase the warranty from them, and it only took a few minutes. I did the monthly payments, and I just gave them a credit card for it. My purchasing experience was positive, and I would recommend them.

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    Customer ServicePrice

    Reviewed Nov. 14, 2017

    I have a family member that works at a dealership and he referred me to go with Endurance. He said they were a good company. The persons I spoke with were very knowledgeable about everything that I needed to know. Their customer service level was great because they explained everything to me and I didn’t have to call back. My experience was good and I would encourage my friends to go with Endurance. They're knowledgeable and have reasonable prices.

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    Coverage

    Reviewed Nov. 14, 2017

    I just got an Endurance Auto warranty for my 2007 Toyota Camry. The warranty on it was expiring and I didn't want to have a lapse in between, so I was looking around. And Endurance had the best reviews and there was no hassle. And when I looked it up, they have different tiers of coverage and they cover a little bit more than some of the other companies do. The person I spoke with was knowledgeable. I got my warranty approved but it doesn't start for 60 days though after the purchase. The payment's pretty reasonable. And I went online and made my first payment, which was easy, but not too long ago, I received an email saying that I set up for automatic payment. And I don't remember doing that so I'm going to call them and see what's going on with it.

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    Customer ServiceCoverageSales & Marketing

    Reviewed Nov. 13, 2017

    The guy from Endurance was the first to call me back and was pretty much straightforward during the sales call. We went over the vehicle I had and what they could provide. He told me what was going to be covered like the price, the four years and up to 75,000 miles on my vehicle. It was bumper-to-bumper and that was all I cared about and all I was looking for. I just put the warranty payment on one of my cards and it'll be fine for the next two years coming out of my bank account.

    I was a little shocked though that Endurance transfers the payment to a different company. Endurance still handles everything else but they sold the backend of it to a different company. I don't like that and I don’t know how that works. They didn’t tell me about it upfront but what can I do at this point? I just wish they'd notify people in advance that they're resellers of their backend financers. But at the end of the day, as long as it's a legitimate company and something happens between now and 75,000 miles of my car and they cover it, I'm satisfied with that end of it.

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    Customer ServicePrice

    Reviewed Nov. 13, 2017

    I have a pretty good running car but I wanted to play it safe and try to have a bit of insurance should there be repairs for my older car since those can get expensive really quickly. I'm new to car warranties and things of that nature. I was shopping around and I wanted to get different information then compare. There were three companies that I talked with that Jaguar accepted their warranties locally. Of those three, Endurance seemed to have a better, more comprehensive and longer warranty which was really important for me. They gave it to me at a better price too. One of the other things that I really liked was they were willing and were able to answer all of my questions. I had a million and one of them because it was such a large purchase and I wanted to make sure I was getting the best bang for my buck. There wasn’t any hesitation to answer the questions and they seemed customer-friendly too.

    One of the other companies that I thought about going with, they also were really customer-friendly when I could talk to them but I couldn’t get the person that I talked to to give me a callback. But with the Endurance, I got a follow-up and the first lady I talked to was really nice. After I decided which package to purchase, the gentleman took the information and took the down payment. I have an installment of 24 payments and I just made my first one. It was pretty easy. And when the wrong routing number was keyed, we got that straightened out.

    When you're purchasing something like a warranty, you're going to get calls and everybody’s going to bombard you with something. But with Endurance, I didn’t get a lot of calls which was good. I didn’t get bombarded and harassed. I also was on the internet and Endurance was listed on the top three on ConsumerAffairs. That meant a lot to me because that’s based on consumer reviews and past experiences with them. It was a really great experience and right now, I would absolutely recommend Endurance.

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    Customer Service

    Reviewed Nov. 13, 2017

    I have a car I quite like and I want to hang on to it, but I didn’t want to run into any major unforeseen expenses. I’d rather not spend the money and have peace of mind. I did a little research on the internet and Endurance Auto was highly ranked. And I've had easy and clear interactions with their customer service. I only made one payment so far, which I did with my credit card, and it was totally straightforward.

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    Price

    Reviewed Nov. 13, 2017

    I have a warranty on my previous vehicle and I'm hoping to finally get that money back so I can pay Endurance off. It’s made a little bit of surety. It's so comfortable knowing that I can get my vehicle fixed without paying a whole bunch of money. At first, I did a whole bunch of quotes. Endurance had a good quote and track record from what I've seen and so I went that direction. Their rep was informative, but he could have given me more information than find out on my own, but I'm glad he didn’t because for me I'd rather do my own research first. A person that’s less informative, he probably could have given me a little bit more information. They didn’t give me the best price, but it was nice that he didn’t pressure me at all.

    Also, the payment is convenient for me and I'm looking to pay it all as soon as I can. Hopefully, I'll get my refund from my last warranty and I can use that to finish paying off Endurance. Hopefully I never will have to use it. I still have the 30-day, 1000-mile rule before I even get the chance to use it, but that’s over with now and I understand that they want to test drive it first to know if a car has preexisting conditions.

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    Punctuality & Speed

    Reviewed Nov. 13, 2017

    I just signed up for an Endurance warranty. We set it up to be paid every month, so it's easy. Their representative told me what it covers and she kind of helps me, too. They’re fast overall, and I’m satisfied.

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    Customer ServicePrice

    Reviewed Nov. 12, 2017

    I was thinking about getting a used BMW and typically, to fix that type of car is kind of expensive. I figured I was going to need a warranty so I wanted to research outside of what the dealerships were offering. I went through warranty companies and looked at mostly the negative and positive reviews. I tried to decipher which warranty had the best experience. I set up the warranty with Endurance and talked to a pretty knowledgeable guy. He was very helpful and he went through a bunch of options with me. He was focused on trying to get me in the best situation so he did a great job. I also did their auto-pay option and it wasn't difficult at all.

    We didn’t buy a car though so I had to cancel the warranty. It took a little time to get an operator on the phone but that was the only issue that I had. The operator was courteous, looked into everything and was able to help us out based on the information I provided. I had a good experience overall. If I purchase a car, which I plan to at some point, I'd probably call Endurance back up and order the extended warranty.

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    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed Nov. 12, 2017

    I read Endurance's reviews and I thought it was the best option according to what people said. They were happy with how they were treated and how Endurance responded to their claims later. Endurance's agent was excellent. He was very attentive to details, and he explained all the points and didn't take any time. He also set me up for an electronic payment. It was very simple. Their customer service was fast and effective. We had one call because they needed me to tell them something but it took a couple of minutes and we were done. Endurance should continue training their people the way they trained the agent that spoke with me. And if anybody asks for a company to purchase an auto warranty, I would give Endurance's name. It is an excellent company.

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    Coverage

    Reviewed Nov. 12, 2017

    I bought a used car and got Endurance Auto Warranty because of what it covered and the price. The certified vehicle protection specialist was fine. The initial experience with Endurance was okay but I still have not received my packet. Also I have to wait 30 days once I paid them for it to be activated.

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    Verified purchase

    Reviewed Nov. 12, 2017

    The representative from Endurance Auto Warranty answered all my questions and made things easy. Endurance had good reviews and I signed up for the warranty to have peace of mind. I was set up for an auto-pay, and making payments was easy.

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    Price

    Reviewed Nov. 11, 2017

    Endurance was a little bit less but offered a lot more than any anybody else that were more costly. But the issue that I had with signing up with them was the fact that the rep told me that I will have to go get an oil change on my Mercedes prior to getting a service. That bothered me and I explained to him that I don't let anybody touch my vehicle. I'm a mechanic myself so I change my own oil. But he said that I will still have to go through somebody which I don't feel comfortable about. Also, I had to be 1,000 miles over from when I started.

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    Customer ServiceCoverage

    Reviewed Nov. 11, 2017

    Endurance offered me more mileage on my truck than the other two companies I was looking at. They also covered more stuff like the electrics on the parts on my truck. Their specialist explained to me everything like what was covered, the terms, details of the warranty programs and how long it would be which was 100,000 miles in the vehicle. They told me that if I wanted to look at some more warranties before I chose, I should feel free to do so. One rep was really wise too about the warranty and he was a really nice person. I told him what I was looking for and he sent me an email. Making payments was also simple as they took my payment over the phone on credit card. Endurance is a good company and I told two of my friends about them.

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    Coverage

    Reviewed Nov. 11, 2017

    I got my 2012 BMW covered with Endurance Auto Warranty. I read a lot of Endurance's reviews online and they seem to be very positive and also their coverage seems to be better than most. Their representative was very helpful and he explained a lot of the questions that I had and he definitely gave me the confidence to enroll with them. It was very easy to get information and easy to sign up with them. And hopefully, it will be as easy if I ever have to file a claim.

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    Verified purchase

    Reviewed Nov. 11, 2017

    Our car is still under a warranty but we got less than 10,000 miles left on it and that rolls around very quickly, so it was time to get another warranty. I had a positive experience signing up with Endurance. They were informative and didn’t mind answering questions. The rep told me how much it was going to be per month because I thought it was going to the credit card. That was what we signed up with and I wanted to make sure I was not going to be making a double payment. But because I got the bill the other day which was not just the 20 something, they must want me to send in a money order which I want to do. But I'm going to call tomorrow and check.

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    Customer ServicePrice

    Reviewed Nov. 10, 2017

    Since my warranty is about to expire next year, I considered my options and then reached out to the top ones on ConsumerAffairs. After reaching out to Endurance, they called me back almost instantly. I talked to three people. The first person seemed more of a salesman and that conversation didn't go as well as I wanted it to. When I was trying to get a quote, it took the guy 20 minutes to get me one, especially after trying to ask him that I was looking for the quote and he just went in with details of the plan which I've already looked at online so it was a waste of time. But they had two other people call me and then the last person wasn't so much of trying to sell it to me as in as much a negotiating a price which is what I was looking for.

    But when we did the payment over the phone, it's pretty easy. But I'd be more comfortable being able to do it online. So that's some room for improvement especially nowadays in 2017, seemed rather complicated to try to even get extended warranty because everything was done over the phone which was not as quick as a process I want and not as seamless of a process that I wanted, but it ended up working out.

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    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Nov. 10, 2017

    From the research I did, Endurance had better customer experience and satisfaction rating. Talking with their rep, I already knew about the company and what was going to be offered. It went pretty quickly from there. I just got set up and I’ll start reviewing the documentation once I get it. If I want to keep it, I will and if not, I can cancel.

    Their rep was a little vague in explaining everything thoroughly though thus once I get the documentation and read through it, I'll call back if I have any questions. I just called about getting clarification on an oil change that could occur in the timeframe. Also, a lot of people call and inquire about getting Endurance's services but they don’t necessarily say they want to do it. But the reps throw in the whole the sales pressure saying, “If you don’t get it now, the price could be increased when you call back” which is not really needed.

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    Coverage

    Reviewed Nov. 10, 2017

    I purchased my vehicle in May and I wanted to be safe than sorry. My Endurance rep did a very good job, answered all of my questions and made sure that my rate was comfortable for me. I call to make my payments and that's fairly easy. I had a wonderful experience and I would recommend anyone to Endurance to make sure that they are covered.

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    Reviewed Nov. 10, 2017

    I tried Endurance to see if it was okay for my 2011 Hyundai. I was with another warranty company at one time and I didn't like how I took my car to get it fixed and it took them six days to give the money to the licensed mechanic. So far with Endurance, it's been a good experience. My rep was pretty good and he explained this and that to me.

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    Reviewed Nov. 9, 2017

    Their rep was informational, polite, and easy to work with. The payment was easy and reasonable. But I canceled the policy because I found a different warranty through a dealer that starts immediately and there is no waiting period. Still, my experience was good.

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    Customer ServiceTech

    Reviewed Nov. 9, 2017

    We wanted to keep the car for awhile. The dealer had two other warranties which after I went online and looked at the reviews, they were not very favorable. Endurance had a better rating as far as taking care of any problems. I put down $129 to get the contract that had 30 days to review it. But when I checked in with the Kia dealer, he said we had a factory warranty left that’s why I decided not to go through with Endurance. I called Endurance and I told them I wanted to cancel. They were polite and they tried to talk me back into it, but I wrote them a letter and told them I wanted to cancel and my credit issued.

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    Customer Service

    Reviewed Nov. 9, 2017

    I never had an auto warranty, and I wanted to secure myself just in case. I did a little research on the internet, and I found out that Endurance was a better fit for me. Everything was great when I purchased the warranty. I called and their specialist answered all of my questions. They worked with me on my payment, and I got a good deal.

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    Coverage

    Reviewed Nov. 9, 2017

    My Endurance rep was knowledgeable, personable and friendly when I talked to him about coverage for my car that has gone over the 36,000 miles. I've had my warranty for a month now and it's on automatic debit. Endurance was easy to work with and so far, everything has been great.

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    Verified purchase

    Reviewed Nov. 8, 2017

    I've had my Endurance warranty for 3 months now. I decided to get it so that I wouldn't have to mess with repairs. So far, I feel fine about it. The rep I dealt with was pretty good and he answered all my questions.

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    Claims Handling

    Reviewed Nov. 8, 2017

    Purchasing a warranty from Endurance for my 2012 Cadillac went about an hour and a half and the rep explained to me very well. The company was rated number one and got good reviews. I got a good discount and my claim process will kick in after 1000 miles.

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    Claims HandlingCoverage

    Reviewed Nov. 8, 2017

    The used car I bought seemed to be well-maintained but since I wasn’t familiar with its history and it was an expensive car to maintain, I wanted to get a warranty on it. I did some research on a couple of different companies and the reviews and their ratings for Endurance were better. A lot of the companies had Better Business Bureau claims against them for claiming existing conditions and not actually covering the things that needed to be covered. After talking to Endurance, I felt that it was a better company than the ones I had looked at.

    My rep seemed knowledgeable but there were times when I started having second thoughts because the answers weren’t as satisfying as I would’ve liked them. After talking to him for a while though, he calmed my questions. My payment is on automatic withdrawal and it was more than I wanted to spend but it was insurance on the car.

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    Customer Service

    Reviewed Nov. 8, 2017

    My daughter took my car to the Cadillac people where I bought it to have my air-conditioning checked and was told that my warranty expired in September. They couldn't recommend anybody for the warranty so my daughter looked up Endurance on the internet. When I called the company, everybody was nice and professional.

    There was a man I talked to who I liked. After I talked with him, I gave him the information that he asked me about my mileage and all that stuff. He was a very professional and patient young man. He called me back a couple of times then he had me talk to a young lady. And when I actually checked the mileage of my car and found that I did not have a 100 miles on it, they backed off a few dollars. It went very smoothly and I gave them $159 upfront. I got my first package but I was told they'd be sending me another one with the amount being a few dollars less because I didn’t have much mileage as I thought.

    Other than that, I was very pleased with the process. There was nothing crazy and only what seemed to be important. Right now, I have a three month wait period which is fine. I don’t foresee anything wrong with my car and I don’t do any long distance driving. I just want to hold on to it until I paid for it, keep it for a couple of years then I'm going to get a new one.

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    Reviewed Nov. 7, 2017

    I saw that Endurance had one of the highest rated reviews and it's been a month since I spoke with their rep. Payment-wise, it's been good so far.

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    Punctuality & Speed

    Reviewed Nov. 7, 2017

    I knew about extended warranties and I knew pretty much what I was looking for. I was given a good presentation about Endurance and their reps were very thorough, pleasant, knowledgeable and they answered all my questions, which I didn’t have a lot of. I was very satisfied when I made the purchase. It was speedy and I got the policy information right away in the mail.

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    Verified purchase

    Reviewed Nov. 7, 2017

    With Endurance's rating and reviews, I recently initiated my warranty with them just in case something happens. I was set up on a payment plan with an average cost. So far, everything has been fine.

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    Verified purchase

    Reviewed Nov. 7, 2017

    I just bought a car and I wanted the best extended warranty. When I researched auto warranties on the web, Endurance came up as number one. Their specialist, Solomon, was wonderful. He answered all my questions and was very knowledgeable. He made the payment as easy as possible and as low as he could since I’m disabled and a senior citizen. I would give Solomon lots of pats on the back.

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    Customer ServicePrice

    Reviewed Nov. 6, 2017

    The price of auto repairs are ridiculous today and I had just paid off my truck and my warranty was out. I wanted to get an extended warranty because I wanted to be extra insured. I got a couple of quotes earlier during the year while I was doing a little research before my warranty gave out, and Endurance gave me a little more for my money. When I acquired the insurance, it was closer to the end of the month. They gave me a better chance of having my payments ready by the time it was due. I have to take care of my other bills and it was really convenient for me. I really enjoyed my conversation with Chris **. He was from the same area in which I live in now and he was very friendly and informative. He made me feel comfortable and he gave me a rundown of everything I was getting, how things would work, and my payment. It was really helpful, and I had a really good experience.

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    Customer ServiceClaims HandlingCoveragePricePunctuality & Speed

    Reviewed Nov. 6, 2017

    Endurance offered their warranty at a great price than their competition. My rep helped me along the way and walked me through everything like what I had covered and what I was paying for. Their customer service was good too. Everyone was nice, patient, and very courteous of my time. If there was a little wait, they let me know and they apologized for it. I'm fairly patient so it wasn't too bad. I called in today to ask them about filing a claim, pretty much in depth about what they covered as far as certain things. I kind of got a better understanding today.

    I haven't had an issue calling in and making payments too. Setting up the payment was really easy. They put it on file when I wanted it to come out of my bank account and it was taken out of my card the next day with no extra fees. So far, I would recommend Endurance to someone else and I hope the company keeps up the good work.

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    Coverage

    Reviewed Nov. 6, 2017

    I liked coverage Endurance had for a used vehicle, I was looking for the best outside warranty. Their rep was great too. I got the password and all the stuff from the letter that they sent me but I can't seem to get online to make a payment so I plan to call Endurance about it.

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    Customer Service

    Reviewed Nov. 6, 2017

    I decided to keep my car so I thought about getting an auto warranty. I read a lot of good things about Endurance. I was comparing that with other ones including CARCHEX and I read a lot more positive things about Endurance compared to CARCHEX. I then chose to go with Endurance primarily because they self-insure, whereas CARCHEX is a third party. The rep that I talked to was good. I had a whole bunch of questions but he took time in explaining and answering all of it. When we got disconnected, he had to call me back but he was patient. He went through the whole thing. And I was looking for a good offer because I had other quotes from other different ones. And he did me well. It was a positive experience. In fact, if a friend asks about it, I would certainly ask him to go to Endurance than to look at anything else.

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    Customer ServiceCoverageTechPriceRefunds & Payouts

    Reviewed Nov. 5, 2017

    The vehicle we just bought had 99,000 miles and I knew buying it before I hit 100,000 would most likely do less. So I called up a couple of warranty companies and went with Endurance. They were in the top service and they probably bill a little less price. I told the salesperson that the first plan he threw at me, I didn’t want to spend that much on and he found me a different one. But he couldn't answer what was going to be covered and told me to call Endurance. I know a lot of the Nissan when you start the car up in the morning, it smokes. And I asked if that was covered, but the sales guy didn't know. But he was the one selling the warranty and he should have known.

    Another thing was the sales guy said I could get my money refunded in about 30 days if I didn't like the warranty. I told him that the service he sold me was 60 days. I have to wait to bring it in on to 1,000 miles on the car I bought. What then was the point of the 30 days because I obviously couldn’t find anything out until after 60 days.

    I wanted the service and that was one of the things that I did a lot. I pretty much knew everything in the dealership no matter if it was about service or finance. So when I had to ask some questions, I wanted to know the answer. I've been with Endurance for almost two months and I got some paperwork about the cost, but I didn’t get the brochure about what's covered.

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    Customer Service

    Reviewed Nov. 5, 2017

    I didn't want to be faced with any costly repairs if I were to have any issues with my car. One of my friends told me about Endurance and when I went online to look for the best warranty, it was at the top of the list. It was an easy experience from the phone call and two days ago, I got my contract with them. Making payments is going to be easy too because it’s automated.

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    Reviewed Nov. 5, 2017

    The Endurance reps were helpful and informative and we didn't have any issues when we purchased the warranty.

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    Price

    Reviewed Nov. 4, 2017

    I have a pre owner's warranty that Mercedes offers, but because of the cost of the parts for the Mercedes when that one year warranty goes out, I also signed up for Endurance Auto Warranty. I studied and talked to them, and they gave me the best price and what they offered was five star. Also, a consumer magazine rated them the top five. The guy that sold me the warranty was very pleasant. I was interested in their warranty but I asked him if they could do better on the price, and he talked to his manager and they were able to drop the price a little. And he went over and explained in the package I was satisfied with.

    I put the warranty on my credit card, and then I'd pay the credit card off every month. They offered I could pay by check, and I might do that later if I wish. Also, I could put it on the debit card and they offered all kind of ways to pay for it. I haven't used them but I hope all is well if I would need them. Nobody wants to have car repairs but I hope it will serve the purpose and it will cover all items that set forth.

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    CoverageTechPrice

    Reviewed Nov. 4, 2017

    I was offered an auto warranty with the purchase of my used car but it seems really expensive. I was also offered another warranty through my credit union and theirs was considerably less expensive, but didn’t really cover anything electronic, so we looked into who’s the best auto warranty company. And because Endurance were rated number one, I decided to get my warranty from them. The rep I dealt with, Shawna, was great. She was knowledgeable, patient, wanted to understand what my experiences had been, what we have been offered to make sure that she was giving us everything that we could need. I've been very satisfied. I feel like I’m getting more than I’ve been offered at a dealership and I feel more informed. In fact, we’re going to look at adding other vehicles.

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    Price

    Reviewed Nov. 4, 2017

    I purchased a 2011 Tahoe and chose Endurance Auto Warranty because of the rating that it has. They were more expensive but they gave it on a monthly purchase contract without interest so that made it a little bit more viable.

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    TechPrice

    Reviewed Nov. 4, 2017

    I had experience with a warranty provider and had an issue with their cost which was really very high. My car was considered to be in such terrible shape and I needed to pay $1900 for their services. My car was getting close to a 100,000 in mileage and there was the age of it. But I was impressed with Endurance and the fact that they seemed much more down to earth and consumer friendly. I just signed up with them and their people were very good to work with. Their rep was very knowledgeable and patient with my questions. I felt confident that Endurance would be really good enough for me. I've only made one payment thus far but it was very easy.

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    Customer Service

    Reviewed Nov. 3, 2017

    Three weeks ago, I set up a warranty with Endurance for my used car. I had a pretty persistent rep but he was reasonable. I have been satisfied but I have to call Endurance because I got a letter from them which said that they're going to do a direct draft on the monthly payment on the warranty whic I didn't agree to. Also, their reps shouldn't be too pushy.

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    CoverageSales & MarketingPunctuality & Speed

    Reviewed Nov. 3, 2017

    I had to interact with some of the sales guys from Endurance and it went in multiple iterations. We had to reach out to the manager for taking some additional approval. The interaction and the service were good though. The people responded on time and they followed up. One thing, however, was the rep was not transparent and should have explained the options that I had as the end-user. I was under the assumption that there will be only one plan and that would be the plan I would be getting. But when I did some more research after buying the plan, that’s when I felt that they had multiple options and the coverage differed based on what kind of plan the end-user chose. I was a little disappointed when I saw that a few benefits were not covered under the plan that I took. But that’s how one makes sales and I understand.

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    Tech

    Reviewed Nov. 3, 2017

    When I got an offer from my dealership for an auto warranty, I checked on them but they weren't very good. Endurance then popped up so I took a look at it. So I spoke with them about the warranty. They were fine but were a little pushy saying that if I sign in the next hour they'll give me $300 off. But that doesn't work with me, so I didn't accept it. That kind of stuff really turns me off. But I had the copy of the contract and read it. I also got the contract in the mail and it is acceptable. So I got the warranty and paid them upfront. Also, I've already recommended them to someone else.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com