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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 87 Reviews 12675 - 12825
    Verified purchase
    Staff

    Reviewed May 31, 2021

    Signing up was smooth. Everything the rep said was legit and to the point. He answered all the questions I had. I've had a great experience so far. It’s above-average service.

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    Verified purchase
    CoverageStaffRates

    Reviewed May 31, 2021

    I looked Endurance up and they were rated high on the Better Business Bureau, which made me feel like they are reputable. The rep told me some things that made it seem like it was too good to be true. Sometimes I feel they got so many loopholes. But right now, they are okay with me because I have something going on with the car and my part that went out was covered. So I just need to get with them and find out how much I have to pay what my portion is.

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    Verified purchase
    Customer ServiceCoverageTechStaff

    Reviewed May 31, 2021

    I called in for the policy and they were super nice. My experience was fine, but my wife's experience was very bad. When my wife called in to cancel the policy, they were **. My wife was so upset. They were telling her that she didn't know what she was talking about, and that she needed the policy. They told her all kinds of goofy stuff. They treated her like she was stupid. The thing is I'm ASE-certified master tech, and I can work on pretty much anything. She's been married to me for 24 years, so she knows a little bit about what's going on.

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    Verified purchase
    PriceStaff

    Reviewed May 31, 2021

    When I signed up with Endurance, the reps were good about it. They were very courteous, knowledgeable and made me understand if they would try to bring up cost.

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    Verified purchase
    Claims HandlingCoverageTechStaff

    Reviewed May 31, 2021

    The representative helped me out with all the answers that I needed and was pretty much straightforward with what I wanted, not just telling me this and that, and I was going to get this, and what. I filed a claim but I wasn't able to complete it because there was a default on my end. I gave the trip mileage instead of the actual odometer reading and it was a discrepancy with what they did. They just rewrote the contract for me so I wouldn't lose out on anything to where I could still keep the same policy under the same contract. Overall, Endurance is a great thing because I can roll it to any vehicle of my choice. Just in case I wanted to help somebody who had difficulty with his vehicle, I can lend a hand and use my policy to him.

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    Verified purchase
    CoverageTechPriceRefunds & PayoutsMaintenanceStaffRatesRental CarRoadside Assistance

    Reviewed May 31, 2021

    Endurance had some pretty good reviews, and the best is they had some additional coverages that some of the other extended warranties didn't. They paid for the maintenance. And this year, if the car breaks down on a trip, they would pay for your hotel and rental car. It also has the locked out roadside assistance and paid for the oil changes. It's a pretty good warranty, so that's why I went with them. I was impressed by how much they covered. The price was about 4000. That's pretty high, but when you're thinking about all this stuff it could cover if it breaks, it would pay for itself. So, I was okay with paying 100 a month for that just to have a peace of mind. Their rep explained everything. There's a lot of information to take in at once, but so far, I'm happy with it. I'm in the process of going out and trying to get all the maintenance done because if I don't keep up with the maintenance, they won't pay for a breakdown. That was written on the contract.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 31, 2021

    It was extremely easy to purchase the policy and the agent was awesome. He spent an hour on the phone with me at night, going through all the questions I could come up with. He's a good dude.

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    Verified purchase
    CoverageStaff

    Reviewed May 31, 2021

    Whenever I first signed up, the reps weren’t very thorough. They didn't go over anything. But the guy I talked to to complete everything was. According to Endurance, the policy covers everything internally in the engine. So far, so good.

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    Verified purchase
    CoverageStaff

    Reviewed May 30, 2021

    I like that Endurance offers more mileage coverage. Their reps were okay, but they don't give any information unless you ask. They should give a little more detailed information without asking for it.

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    Verified purchase
    Contract & TermsCoveragePriceRefunds & PayoutsStaff

    Reviewed May 30, 2021

    EnduranceAdvantage is what I thought it was where you pay the deals and then they pay for all that other stuff. And the policy I got is a day after my 30 days, my wheel bearing went out in the damn thing. So, I ended up taking it up there. They had my car for a month, from the 9th of last month until today. I just got my car back, and it cost me almost three grand. I didn't know that was gonna happen. It just happened. So, I figured that the Endurance policy that I had was the Advantage one, but I didn't get it across to whoever I was talking to because I ended up with just the drivetrain and the engine. I did pay them money for it. If I'm paying for it, I’d like to get what I wanted. Even if it cost me more, I just want the right thing.

    They were all caring, they jumped on it and they tried to get it done. They're good people. But when it went out, I thought it was a CV joint but it wasn't. It was the wheel bearings in the stupid car. So, Endurance didn't cover it. But they covered the drivetrain. Other than that, the people I worked with there were nice to me and answered my questions, except I didn't realize that I wasn't getting the right policy that I wanted. The policy is great if that is all they wanted out of it. And what I got is fine, because if the engine, transmission and driveline went out, it would have been great. I just got mis-undertook. I would send people to Endurance but I'd recommend them that they knew what they were getting before they said okay. Clarify that they are getting what they asked for and not just a policy.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 30, 2021

    The rep answered the question, but I had to call back and get through exactly what Endurance covers. It was a pretty good experience.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechStaff

    Reviewed May 30, 2021

    I talked to the guy at Endurance and he explained things to me. It sounded good. He explained the plans very well and I was very satisfied. He was very clear, and precise on what he said. I've only talked to him one other time to clarify things and he was very helpful. My policy covers the train, the engine, the electrical parts, and the brakes. It has oil change too. We submitted a claim when we needed new brakes. Everything went well. The dealership called Endurance before they did the work, and they explained to them what they would cover. Then we paid the difference.

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    Verified purchase
    TechStaff

    Reviewed May 30, 2021

    The reps were able to tell me about Endurance and certain things that I had asked for. They were very professional and knew what they were talking about. I didn't have any problems yet. The plan is great, especially for the car that I have, and I can go back to the same dealer that I've been using.

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    Verified purchase
    PriceRates

    Reviewed May 30, 2021

    Endurance seemed to have a good record and their price was within my budget. So, I bought it. I thought they were going to send me a package deal with everything written but I never did receive one.

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    Verified purchase
    CoverageStaff

    Reviewed May 30, 2021

    The representative explained the coverage very well. I'd tell others to sign up with Endurance.

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    Verified purchase
    Coverage

    Reviewed May 30, 2021

    My wife and I like our car very much. It’s a good car, it’s in good shape, and everything seems to be fine. Everything is covered on it too. Everybody tells me you get more for your money with Endurance and that's what we got.

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    Verified purchase
    Customer ServicePriceMaintenanceStaffRates

    Reviewed May 30, 2021

    The person who called me was very nice and knowledgeable. They listened to what I needed and they were very professional. The Endurance extended warranty was a good price and there were add-ons that I could get for the maintenance on the car. The rep sent me a 25-page virtual document to look through although I haven't gotten any of the documents in the mail yet like the card.

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    Verified purchase
    Coverage

    Reviewed May 30, 2021

    With the expenses of four-wheel drive and all the other parts, everything's so outrageous right now. You need the extended warranty. But, I'm not happy because you have to go first 1,000 miles before anything's covered.

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    Verified purchase
    Staff

    Reviewed May 30, 2021

    They seemed knowledgeable and thorough. One of the selling points that I did like that I didn’t see with the other two companies I looked at is that I get two oil changes a year for free.

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    Verified purchase
    Customer ServiceCoverageTechBilling

    Reviewed May 29, 2021

    The initial guy at Endurance that I spoke with explained the coverage to me. I was very satisfied with what he said and the information they sent looked good. Then they hooked me up with customer service that took the information for payment and processing. You try to look for any major loopholes and stuff that Endurance would exclude that you would feel need to be covered. But in doing so, Endurance looks like they cover everything such as the electronics, mechanics, engine, transmission, air conditioner, controls, computer, etc. These things are all computer-oriented now much more so than before.

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    Verified purchase
    Sales & MarketingPriceStaff

    Reviewed May 29, 2021

    I was talking to the manager to make sure that the warranty wasn't a scam and he assured me it wasn’t. The rep was pretty professional. He explained everything. They sent me paperwork in the mail like I asked. When I got the booklet that he sent me, I sat down to read it and he explained it fairly well. Endurance is worth checking out.

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    Verified purchase
    Staff

    Reviewed May 29, 2021

    Endurance's rep was very helpful. I would recommend a friend.

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    Verified purchase
    PricePunctuality & SpeedStaffCoverage - Components

    Reviewed May 29, 2021

    Purchasing Endurance wasn't difficult at all. I thought they were kind of expensive, though, in comparison to other companies. But most companies don't have a waiting period, but Endurance did, which is a good thing because somebody could buy a used car with existing problems and then it'll just cost more money. I'm satisfied at this point.

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    Verified purchase
    CoverageMaintenanceStaff

    Reviewed May 29, 2021

    They were very nice and it was easy to purchase the coverage. When I had a claim for maintenance service, the process went fairly smooth. They did an excellent job. I was very, very happy.

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    Verified purchase
    Staff

    Reviewed May 29, 2021

    Everything went fine when I signed up except that they put me in the wrong town. What's amazing is the postal people delivered it anyway maybe because the zip code was there.

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    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsBilling

    Reviewed May 29, 2021

    I had a car and it broke down on and I didn’t have any way to pay for it. So, that was what forced me to get this car and I didn’t want the same thing to happen. But since I’ve gotten the extended warranty from Endurance, I’ve been experiencing financial difficulties because I caught Covid and I’ve been out of work. I received a phone call from them inquiring about my payment. I haven’t paid what should have been due on the 29th. I’m trying to catch up on all my bills so I may have to cancel this insurance for the car. Endurance had a good plan and I didn't have any problem with it. I liked what I was hearing. If I cancel the plan, I may have to go back and pick it up with them. If I go back and get it, I’ll go back with the same people, because I liked their plan.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed May 29, 2021

    I was very comfortable with working with the rep but signing up with Endurance was difficult at first. I didn't want the automatic pay because so much scamming is going on right now. They said I have to have it and I said that I didn't want to have it and I could go to another warranty place. That was when they said that it was okay. It’s been going around not to trust the warranty that’s on TV because they don’t honor it. But I had one before and it honored.

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    Verified purchase
    CoveragePrice

    Reviewed May 29, 2021

    My truck is $80,000 new and there are only certain options depending on how many miles and what your vehicle is. You're limited to what you can do. I got the premium policy. There's a lot of stuff that is covered and there's been very little that's not.

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    Verified purchase
    CoveragePriceBillingRates

    Reviewed May 29, 2021

    Endurance had better coverage for the price. It was just that I traded in my old car for a new one and didn't need their service anymore. I went online and provided a credit card to get it canceled.

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    Verified purchase
    Staff

    Reviewed May 29, 2021

    I had a good experience with Endurance Auto Warranty. I had questions that they answered for me. I've never had to turn in a claim to them, but whenever I asked them something, they were right on top of everything. I'm very satisfied with the plan that I got. I had exactly what I wanted to get, and they were very helpful on that. They were very thorough in explaining everything to me, what to do, what not to do, and they sent me the booklet. I got my information right away. I was very impressed.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 28, 2021

    I put my car in a shop and had to pay two grand to get it out. I asked the guy who they would recommend so they gave me a couple of people. Endurance was my first call and I went with it because I didn't have any type of warranty. The rep was awesome and explained everything detailed. I ended up with bumper to bumper for one vehicle and the 100,000 miles limit warranty for the other one.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 28, 2021

    The customer service repast Endurance did a good job of explaining the coverage. I worked with two different individuals and both of them were very knowledgeable and helpful.

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    Verified purchase
    CoverageMaintenance

    Reviewed May 28, 2021

    I had a very good experience with the guy I talked to. He was a certified person and he gave me such a good deal, I couldn't turn it down. He explained to me every bolt, nut and washer, gasket was covered, and that was enough for me. If my car ever breaks down, which I don't think it ever will, I'd like to have a company that is reputable, and I want everything covered. This company did it. The only thing is I asked them to mail the information to me and I haven't received any paperwork yet.

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    Verified purchase
    Coverage

    Reviewed May 28, 2021

    Endurance's overall was the best coverage.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 28, 2021

    So far, my experience has been wonderful with Endurance. The customer service is great. They are friendly and open, and they understand situations. I appreciate it. I recommend anybody to get it. They're a good service.

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    Verified purchase
    PriceRates

    Reviewed May 28, 2021

    Signing was super easy and smooth and I've told a couple of people about Endurance. I told them about the process and that it was reasonably priced.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed May 28, 2021

    I liked the cost of Endurance. Their customer service was very professional and cordial. So far, I've been happy with Endurance and I have peace of mind. The policy took effect a few weeks ago. Hopefully, if I have to use it, it will be an easy process.

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    Verified purchase

    Reviewed May 28, 2021

    Signing up with Endurance was overall a smooth process.

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    Verified purchase
    PriceStaffRatesSales Tactics

    Reviewed May 28, 2021

    Endurance was great. I liked everybody. They were professional and didn't overcall me many times which one place did. They weren't a hard sell. That is often what pushes people away, and it did for the other one I was considering. Endurance answered my questions and helped me figure out what made sense for me. I wanted to make sure I wasn't getting the cheapest thing. I had a good deal on the car, so it didn't make sense to pay too much in this. So we figured that's what made sense. And I appreciated that a lot. I felt listened to and I was able to double-check what they were saying, which were both nice. I would rate Endurance at the top as far as how their professionalism was.

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    Verified purchase
    Customer ServiceTech

    Reviewed May 28, 2021

    My wife and I took a trip to Pennsylvania and we stayed over in Washington, D.C.. I was messing around and making a turn and hit a curve and bust my rear tire. I didn't realize it then. But the next morning when we checked out and the valet brought the car to us, the back tire was flat. I called Endurance and the vehicle was towed to a tire's place. I was able to purchase a brand new tire and get back on the road. I'm glad I had Endurance because I would have been stuck. They came through for me. They stayed in touch with me and made sure everything was good. I really appreciated that. I have the confidence knowing that if I have a problem or issue with my car, I can call Endurance and I ain't got to worry about it.

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    Verified purchase
    CoverageTechRefunds & PayoutsMaintenanceStaff

    Reviewed May 28, 2021

    Purchasing was easy and convenient. They worked with me to get me with the right plan that I wanted for the next five years. There were a lot of extras with it that they were doing at that time, like the maintenance contract and the one year extra, some kind of insurance. But, the insurance is something you don't need unless you need it. If you don't ever use it, it's just something you pay for. I've only used it once when I had my oil change and it went fine.

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    Customer ServiceCoverageTechRefunds & Payouts

    Reviewed May 27, 2021

    We pay for this warranty about six years ago. Within the past three years we’ve had timing belt, water pump, exhaust manifold cracked. Under their contract it clearly states these parts are covered but when you call to have parts repaired they deny and do not pay anything. The dealer has called and argued with these people. We have called and argue with these people and they still refuse to pay for anything. They are a rip off. They take your money and run.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 27, 2021

    I looked at the ones with the best reviews and wanted to make sure that it was a reputable place of business. I dealt with two different people at Endurance Auto Warranty. But everyone was helpful. I have a great experience so far with good communication and polite people. My coverage is the gold package. It is four years, and then it covers everything.

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    Verified purchase
    Staff

    Reviewed May 27, 2021

    As far as my experience with dealing with the Endurance representatives, I'm well pleased. They were very courteous and they answered every question I had put before them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 27, 2021

    The reps were very informative about everything and provided suggestions as to what I would need in a way of the vehicle information. Endurance was one of the first ones that I called, and the plan sounded like it was what I needed and wanted, and so that's what I did.

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    Verified purchase
    Claims HandlingCoveragePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 27, 2021

    I canceled my policy with Endurance because I'm having problems with my transmission and I can't get it fixed. They told me that it's not covered. That happened on the 11th so I waited a couple days. I tried to file a claim on it and they told me that I couldn't do it. So, that's a waste of my money, me going through all of that, getting the extended warranty and still, I can’t get anything fixed on it. I liked everything that Endurance said but if I'm not getting what I'm paying for, that's not right. I put my money into it. I should be able to get what I'm paying for. My money just went down the drain and if I knew that I wasn't gonna be able to get the help that I need, I wouldn't have put down that kind of money in the first place.

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    CoverageTechPriceMaintenanceStaff

    Reviewed May 27, 2021

    Ever since my father had the Highlander, I took it to the dealer for everything so when it was time to have the CV joints done, it was covered under the warranty. The only thing we had to pay was the $100 deductible because it didn't wear out because of neglect and we didn't have that much mileage. It’s a 2015 but we only had 77,000 miles on it. That company was Endurance, which was the reason why I chose them.

    I had just bought a 2018 Mercedes and it came with no warranty. The upkeep of Mercedes is expensive and I felt comfortable trying to have some type of warranty on it. I discussed it with my sons and they said that I’m not an abusive person and that I always take care of my automobiles. But it was for peace of mind and security. I liked that the salesman gave me his number and my son could talk to him. My son used to sell cars and after he spoke to the salesman, he felt comfortable. It was no problem at all signing up with Endurance and I received the packet. Then, I went online and they were naming some of the top extended warranty companies, and Endurance was in that top 10.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedResolution

    Reviewed May 27, 2021

    All the customer service was great. I gave them all the information that I needed for my car. I did have aftermarket wheels on it and they told me to get the sizes of the wheels. So I emailed them the sizes and my timer for my mileage was supposed to start. Then a month later, they were saying that they never got my wheel dimensions and that they need to do it again. Then my mileage started again. We rectified the situation and it's good now, but I was a little frustrated about that. After that, everything is good so far.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed May 27, 2021

    The web presence of Endurance is excellent as well as the initial and follow-up information that I received and the speed with which I received information from the beginning. It’s the consideration of what the person might need. The follow-up was huge and not normal. Especially when I compared it to what I paid in advance for with Safe-Guard Auto Extended Warranty. This was the opposite end of the spectrum as far as phenomenal service, which was why I stayed with it.

    The capability of the people I spoke with in Endurance as far as their immediate access to information was excellent too. I had a conversation with my rep like he was my best friend. It was extremely professional but very personal and helpful. Endurance has a great product and they back it up. They service it phenomenally and I was well aware of everything that was going on. I signed up for the payment as an automatic deduction on my credit card and I saw it come through. Endurance gave me advance notice of what the company would show up as, which is excellent because a lot of times, they have payment services that go out and you don't know.

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    Verified purchase
    CoverageTechRefunds & PayoutsStaff

    Reviewed May 27, 2021

    Because of the mileage I have, others wouldn't cover more than 5,000 or 10,000 miles. But Endurance had the plan that worked best for the age of my car and the mileage I needed. They covered 100,000 miles on the car. They were helpful in working me through the plan. I need to read through the contract more because there are a lot of caveats to it. But with the plan I have, they offer some perks like free oil changes. And if I get stuck on the road or I need to rent a car, a lot of that is covered. The policy is for five years and the upfront is three years where I'm paying for, and then I've already paid for the policy the last two years.

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    Customer ServiceClaims HandlingCoverageSales & MarketingHonesty & Transparency

    Reviewed May 27, 2021

    I had the worst experience ever. I filed a claim and it said that it had to be 30 days. And I have to drive 1,000 miles in order to file the claim. I went over the 1,000 miles and filed a claim after 30 days. And then, I contacted Endurance and they told me, “Okay. You would take it to an automotive shop.” I took the car and I received a phone call from the automotive shop saying that it was denied because I didn't drive 1,000 miles and I didn't file the claim after 30 days, which was a lie. So, I tried to contact Endurance. Nobody answered the phone in the claims department. One call had me on hold for an hour, and another call also had me on hold for an hour. It doesn't look like Endurance is a good company. It’s like a scam. They give people certain requirements, and when they meet those, all of a sudden, the claim is denied. Plus, they have been taking money from me.

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    Verified purchase
    Customer ServiceCoverageStaffHonesty & Transparency

    Reviewed May 27, 2021

    Endurance was listed as one of the top companies for cars that are over a certain amount of mileage. The customer reviews were good as well. That was another thing that I saw that led me toward contacting them. The customer service rep I spoke with said that she had the policy herself and that she liked the warranty that she had. She was very friendly, seemed to be honest and knowledgeable, and very enjoyable to speak with. Everything went smoothly. Both the customer service rep and the person I was transferred to were able to answer all of my questions.

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    Verified purchase
    CoverageStaff

    Reviewed May 27, 2021

    Endurance was more authentic. I got another warranty from another company and I mentioned it to the girl that helped me pick Endurance insurance. She wanted to compare it to what I already had on the other truck and I was convinced. She had a lot of good selling points and it wasn't forced or coerced. She was natural with it and I liked that because I don't like to be pressured into anything.

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    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsMaintenanceHonesty & Transparency

    Reviewed May 26, 2021

    I purchased the advantage plan which was suppose to cover maintenance as well as repairs and parts. When my ac stopped working after a month I have been with Endurance the auto repair shop first told me I needed a recharge which I found out that Endurance would not cover when I called them. Then as the ac continued to blow hot air I took it back to the shop and they told me it needed a compressor replacement. I called endurance and found they would not cover the compressor which is clearly listed in the line item of the air conditioning they said they cover.

    I asked to cancel and get my money back. They give me the run around before finally sending me this form that has to be notarized and asking for other needless information. They're a scam! They misrepresent their coverage. In fact I have no idea what they cover! They are crooks! And do not deserve for Consumer Affairs to be advertising for them since consumer affairs should be defending consumers. And I'm not sure why I have to give them one star. I should not be force to give them one Star. They deserve nothing!!!

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    CoverageStaff

    Reviewed May 26, 2021

    The purchase process was good. Every question I had, the reps were very thorough. They were very helpful. They covered everything pretty meticulously. It was seamless.

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    Customer ServicePriceStaffRates

    Reviewed May 26, 2021

    When I called them, they immediately contacted me and explained everything. They were knowledgeable and they mailed everything to me. They then gave me a follow back call saying, "Is there anything?” The price was comparable to everyone else but the customer service sold me. It was awesome.

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    Customer ServiceCoverageTechPunctuality & SpeedBilling

    Reviewed May 26, 2021

    I talked to my dealer when I was up there having a warranty recall done on that same truck and he was familiar with Endurance. I asked if I would get my vehicle back or if I have to wait for a check in the mail for two weeks. He said that most people pay with a credit card. Most companies do. So, I called Endurance yesterday and asked those questions. They said that's what they do and that was my big concern. I don't wanna be without my truck when it's sitting in the shop after it has been fixed for a week or two, waiting for a check to pop up in the mail. But it’s a more comprehensive policy than what I had originally thought that I would be getting. I originally thought that it would be a powertrain warranty but they cover pretty much everything.

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    CoveragePriceRefunds & Payouts

    Reviewed May 26, 2021

    I did the premium policy where everything was covered. But when the train went on the car, they refused to pay for it. They said it was an existing condition, which at that time it wasn't an existing condition when I took it over. They also refused to handle something about a front end that had to be tightened. They refused several other things that would have to be done to the car, so I dropped them. I was not really very happy with them.

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    CoverageStaff

    Reviewed May 26, 2021

    Endurance's reps were professional and thorough. They let me know everything and they gave me the best deal I could get. I just purchased my first diesel truck and I wanted to make sure that if anything went wrong, I would be able to get coverage.

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    CoveragePriceStaff

    Reviewed May 26, 2021

    I have a used truck that doesn't have a warranty on it. It's 11 years old now and I bought the policy just in case. The rep told me everything I was gonna get, how much it was gonna cost, and what it covers. It was great. Endurance would be people's best bet rather than going with anybody else.

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    CoverageRefunds & PayoutsStaff

    Reviewed May 26, 2021

    I talked to two different people from Endurance. The first guy was knowledgeable. He just didn’t tell me that the warranty was for 70,000 miles. If he would have told me that for the amount of money that we were talking about, then I would probably tell him no. He transferred me to somebody else. I talked to a guy that was a verifier. He identified to me how many miles the warranty was for. I told him I didn't want it. Then, he initiated a policy that is seven years, 125,000 miles. Then, he cut down the amount of money that I would have to pay for a month. So, I bought into it.

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    Customer ServicePriceStaffRates

    Reviewed May 26, 2021

    I had a pleasant and informative experience with the Endurance reps. The only thing was one agent quoted one price and then when I talked to the other agent, the price was a bit different. The communication there was a breakdown. But they worked it out.

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    Customer ServiceTechPriceStaff

    Reviewed May 26, 2021

    ConsumerAffairs went on which is the best warranties and gave me choices. I talked to my dealer. They worked with Endurance, and they were happy with them, so I went with them. It was super easy. The reps were very nice and they did really well. Very patient with me. When I had other questions, I called back and got somebody else, and they answered them. I was very happy with the company. Knowing the cost of things today, having a protection plan is invaluable.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed May 25, 2021

    They made me wait two weeks for them to tell me that something wasn't covered under warranty... which is crazy because I specifically got the warranty because they said a common problem parts was covered on my plan... Tried to get it fixed and now they say it's not covered... They don't tell you that you have to get all kind of service records for your vehicle before they even work on your car... So you could be there a while depending on what they need from you... They disclosure a lot of information from you, just to get you signed up... I personally don't think it's worth it, that's why I had 4 of my friends cancel their policy also... Don't be fooled people... If it sounds too good then it probably is.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed May 25, 2021

    I spoke to Endurance before, and it seems like they stand by what they do. Plus, they have a couple of perks. They give you maintenance and free oil changes to keep your car going. The reps were spot-on and in-depth of what they cover as far as the coverage and the plan. Whatever plan I get, they gave me a little detail on it. Overall, the customer service and the reps knowing about their product was a good experience.

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    CoveragePunctuality & SpeedStaffBilling

    Reviewed May 25, 2021

    The reps seemed to know what they were talking about when I purchased the policy from Endurance. They were kind about what was going on, patient and very well-versed in what was offered, so they knew what was on the agenda. Endurance offered more and there were some key points that I picked up quickly like the renter car. Also, you can make monthly payments.

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    Customer ServiceTechMaintenanceStaff

    Reviewed May 25, 2021

    I liked Endurance because they'll help you maintain the brakes. They'll do oil change and some other little maintenance things. It's a smart investment. They might not have to get you an engine or a transmission down the line if they help change that oil and help maintain it. Even though they are a little higher, I understand because they help you with the maintenance. I also liked them because they are a first-party company. That was the main reason I picked them. They make the decision right then and there. They don't have to call anybody above them. With third-party companies, you have to go through somebody else then they call that person and they could say no. I like the way the contract with Endurance spells out everything so you know exactly what you’re getting. Overall, the company itself is good. The reps answer every time I call and are polite. There was one rep that I had a little friction with but I don’t hold that too much against her. She was tolerable.

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    CoverageStaff

    Reviewed May 25, 2021

    Endurance had the best offer, but the rep wasn’t knowledgeable when I was signing up for it. He kept just telling me I would have to refer to the policy once I got it, which I didn't even have yet. I've heard stories that you can't really use it and I'm uneasy about it at this point.

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    CoveragePrice

    Reviewed May 25, 2021

    Endurance's plans seemed affordable. Signing up was easy. I got bumper-to-bumper coverage for my vehicles.

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    Billing

    Reviewed May 25, 2021

    My vehicle is starting to get a little old so I wanted to get some backup because I can't afford a big auto repair bill to just show up. I spoke with someone from Endurance named Christopher and he was great. Everything was cool.

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    Contract & TermsCoverageSales & MarketingPrice

    Reviewed May 25, 2021

    They did a good job in explaining what my coverage was and also giving me certain perks. I'm a veteran, so they gave me a veteran discount. They also gave me some free oil changes. I'm very happy with them. They told me how much it was gonna cost me each month. They take the money out of my account when I told them that I wanted them to take it out.

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    Customer ServiceStaff

    Reviewed May 25, 2021

    Endurance seemed to have a good deal going. I was happy with the package that they put together. Their rep was very friendly and helpful. I needed some time to work some stuff out and he took the time to call me back at the appointed time and continued to work with me with no issues. It was a good experience overall.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsStaff

    Reviewed May 24, 2021

    Endurance has great customer service. They take the time to answer questions and try to go over everything with you. This is the first time that I've ever had to get a warranty after my warranty ran out. But as expensive as stuff is getting, I felt like that I needed something to rely on. I had a claim when some cam sensors went out and when I took it to the dealership, I turned in my Endurance card but they said the sensors were not covered. I called Endurance back and they lowered my monthly premium to help out to pay for those. I feel okay with it because they worked with me and I got some help.

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    CoveragePriceMaintenanceStaffRates

    Reviewed May 24, 2021

    It was good dealing with the rep when I was signing up with Endurance. The drivetrain is covered as well as the electrical and the air ride. If the car breaks down or something, it’s covered. It’s a Mercedes, so I don't wanna pay that price for parts.

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    Customer ServiceTechRefunds & Payouts

    Reviewed May 24, 2021

    The customer service totally sucked and the guy kept on showing up in my face saying that he’s a retired military and he didn't want to deal with it. It was one thing after the other instead of doing what he was supposed to be doing. Endurance looked for every excuse not to pay for the parts and I said, “Enough is enough.” My mechanic tried to talk to them and they had underlying clauses saying that they're not responsible for gaskets or seals. My mechanic says it's a sealed unit that caused the front end to go out on it and they didn't want to hear anything. So, I got rid of them. They tried to talk me out of it and I said I didn’t want any more part of it because they’re rip-offs.

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    Reviewed May 24, 2021

    I had a fine experience when I signed up with them.

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    Reviewed May 24, 2021

    Endurance sounded good because they were pleasant, polite and told me what I needed to know.

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    Reviewed May 24, 2021

    I decided to deal with Endurance ‘cause they deal with the Dodge company. I went with the bumper-to-bumper. The plan is good and I could afford it at $107.

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    MaintenanceStaff

    Reviewed May 24, 2021

    My Endurance rep was very informative. That was how I made my decision to go with them. It's mostly because Endurance doesn't just take care of the car when it breaks down, they also take care of it the whole time. They are there not only when it's bad. With Endurance, I feel secure when I get in my car. Better hurry up and get this warranty.

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    Customer ServiceCoverageStaffBilling

    Reviewed May 24, 2021

    They told me a bunch of stuff over the phone. And come to find out, that's not true. I can never get ahold of anybody. I've called numerous times and I get hung up on. I call again and same thing, I'm on terminal hold forever. Also, I need new windshield and I was just told that's not covered. The rep told me that my payment was due the 2nd. I told him that I'm not gonna pay it 'cause I never got a bill and besides that, I'm gonna cancel the warranty.

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    CoverageTechPriceMaintenanceBilling

    Reviewed May 24, 2021

    Endurance worked me out a payment plan of approximately 100 bucks a month for three years but the warranty will go for five. But what surprised me was that it's mainly maintenance. I got it for my daughter since her car is getting older now but she doesn't want to trade in or buy something new. So, I wanted to make sure she was covered and I wanted to get her something reliable. If she finds a certified garage mechanic when she moves away, I'm going to suggest to her to take advantage of the maintenance opportunities, like on the rotors and brakes. Endurance would cover for maintenance and she would pay 100 bucks on any repair. And if she had a breakdown or something that might cost $250 to repair, she would pay the first 100.

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    Customer ServiceCoverageTechPriceStaffBillingRatesTransferability

    Reviewed May 23, 2021

    My wife and I leased a brand-new Chrysler Pacifica 2018. Because I had credit issues, they only wanted to put the car in her name. Then, Chrysler offered a lifetime warranty for 4,200 bucks. Sadly, Shirley passed away in February. So, I called Chrysler warranty and said, "I'm buying the car. Let's get it transferred into my name." They said, "Sorry, that warranty's non-transferable. Oh, and by the way, we're prorating it from the day you purchased the warranty." I said, "Are you you guys nuts? The car is still under the basic three-year, 36,000-mile factory warranty." I said, "You haven't paid a penny on a claim yet."

    I ended up buying the car, and I was searching warranties, and Endurance came up and what they offered me seemed to be affordable. Being I'm a retired General Motors master technician, I've been in the automotive business for 50 years. So, I know the questions they asked as far as what's covered and what isn't. I asked if all the high-tech electronic components are covered. This has got the adaptive cruise control and all that, the radar, the sunroof, all the window motors and the seat motors. Those things are extremely expensive, besides the engine and trans.

    They said, "Well, give us 150 down." It was $56 or $60 a month, and in two or three years, it will be paid off with no interest. Having the warranty gives me peace of mind. I'm 72 going on 73 and I'm not the person I was 10 years ago, much less 20 or 30 when I was in my technical prime of fixing cars. I'm at the mercy just like anybody else. I still have a friend that loves me and he'll feel sorry for me and fix my car. But you can't ask for everything. Also, he doesn't do trans or engine work. A big thing for these cars are their AC evaporators. That's a big job. So, the warranty seem to make sense to me. The agent that talked to me was knowledgeable, respectful, and tried to answer every question I had.

    Based on my experience so far, I'm completely satisfied. I like that the company is based in Northbrook, Illinois. If I got a real beef, I will go to their front door and demand to talk to somebody about it, and they certainly ain't going to baffle me because I was a master tech. From what I understand, the way they presented it, there shouldn't be any issue. Working with GM and Cadillac, I strive for perfection and I hope that they do the same. Everything I've dealt with the company so far is 5. I was transferred about three times before it got to the nitty-gritty and them grabbing my checkbook and/or credit card to get this thing going. I thought it was a reasonable price.

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    TechPricePunctuality & SpeedStaffBilling

    Reviewed May 23, 2021

    The representative gave me all the confidence to go ahead and to hire the extended warranty. She was very kind and explained everything to me very well. But now when I have to go to the dealership, it looks like things are not exactly the same. I want to take some of my cars for inspection but one of my cars needs something. And I want to know if Endurance preapproved this dealership, which is here in El Paso.

    I said to them that I want to schedule an appointment with them. In order for them to bill Endurance, they have to make a diagnostic. And after the diagnostic, they are going to tell me what is going on. They said I have to pay first and then, Endurance can claim back my payment. They were talking about $120 for the pure diagnostics and I said that this was not the way that I've been explained my extended warranty works. This is something that I want to bring it to the attention of Endurance because if I go to this dealership, I want to be sure that if I have to pay the deductible, which is $100, that's okay. But if they're going to say this is $120-plus for diagnostics, plus much more things, I'm scared. I'm very doubtful about how effective they are.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffBilling

    Reviewed May 23, 2021

    I was really intrigued by the fact that they were willing to cover my car bumper-to-bumper. As the rep and I went through the checklist, everything that I was looking for was covered. I liked working with the gentleman. He was very helpful and he was able to answer all my questions. The only thing was he told me that I was supposed to receive a coupon book for local retailers and I didn't receive it. He told me to call the 800 number and I did but I wasn't able to speak with anybody about that. Also, I called in because I was trying to get my inspection this month and my dealer said that they were a little upset because they had to wait three hours for somebody to answer the call to get the payment but I got that completed.

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    CoverageStaff

    Reviewed May 23, 2021

    They worked with my budget and it had great coverage. The rep that I dealt with was very nice and helpful. Everything was fantastic just the way it was.

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    CoverageStaff

    Reviewed May 23, 2021

    Endurance is gonna provide excellent warranty coverage and superior support. The initial conversation with their rep was fine. But since then, I've been dissatisfied with my experience. They are asking me to do the work to find reconciliation on the mileage on my vehicle. The technicality they're talking about for me to get my car fixed, in terms of what they're showing in their system versus the odometer mileage, seemed like a lot of hoops for me to jump through. I told them I can find proof. My car still isn't working and I need it to get repaired.

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    CoveragePriceRefunds & PayoutsMaintenanceStaff

    Reviewed May 23, 2021

    The rep explained the coverage to me pretty well. It pays for itself if something breaks. It's cheaper to have the car warranty than pay for it out of pocket.

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    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsStaffTimelinessCoverage - Components

    Reviewed May 23, 2021

    I have a Terrain with a downdraft and an updraft. It’s like a catalytic converter but it's called a diesel particulate filter, updraft, and downdraft sensor. The downdraft burned out on me. It was one of those things where you get so many miles to drive before you have to get it fixed. I bought the car to the dealer and he said that the downdraft sensor was out. It was a $250 part. The dealer filed the claim with Endurance and the next day I got an answer that it was denied. I had paid in for two months with them.

    I called Endurance and asked what was going on. Their rep said that they don't cover electrical sensors. I told the rep that there are sensors that run that whole car. There has got to be 300 of them on there. That was the only reason I bought their insurance. He said, “Too bad. Tough luck. Pay for it out of your own pocket.” I had to pay $580. I told the rep, “If I have to pay this out of my pocket, I don't ever want to see your people or any of your paraphernalia or anything in my house again.”

    That dude that was on the phone was one of the general managers and he didn't care. He was really nasty to me and he said, “Maybe we'll cover transmission. Maybe an engine. But you have to have that engine serviced by the dealer, 100%, every time. So, oil changes, anything that goes wrong with it, that dealer has got to cover that. That's all got to be in writing." I got online that night and I chatted with a guy in Texas. He had Endurance also for his diesel pickup truck. He said that Endurance sent an adjuster who looked at the vehicle and said, “It's a pre-existing condition. We're not covering it.” The guy had to pay $9,000 to get that motor rebuilt. I heard nothing but good things about Endurance when I first got it but it turned in to be a scam. I'm done with them. I'm supposed to be getting a reimbursement check sometime this week or next week. I'm just gonna roll the dice and take the $150 I was paying on Endurance and put it in the bank.

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    Customer ServiceCoverageStaff

    Reviewed May 23, 2021

    They were really great and helpful. They were also kind and friendly. They sent me an email with the stuff before the policy came. Everything was clear and covered. I was impressed with the amount of detail that was provided.

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    TechStaff

    Reviewed May 23, 2021

    I looked up on the internet who was the best and Endurance came up the best. I got the contract with them and the rep I dealt with was very professional.

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    Customer ServiceCoverageTechStaff

    Reviewed May 22, 2021

    Endurance sounded pretty good. Their customer service was nice and they told me I wouldn't get coverage on certain things. As reviewing my contract, it's not covered but it's not not covered. The rep said that there was a tire warranty. I could get my tires replaced at the dealer. But that's not the case as I reviewed my contract.

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    Coverage

    Reviewed May 22, 2021

    I initially had a good deal with Endurance but I canceled the policy because I made a mistake in the mileage. I can't fix my car because of that.

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    Customer ServiceCoveragePriceBilling

    Reviewed May 22, 2021

    I drive a Mercedes S550. It's expensive and it's very important to have a warranty on that stuff in case anything happened to it. I purchased a warranty with Endurance and customer service answered all my questions correctly. They were able to provide me with the information that I requested. Everything was fine. I got the bumper-to-bumper plan and got everything covered. Endurance didn't send me a bill at first. I had to call and when I made a payment over the phone, they didn't email me the receipt. Now, I mailed in the payment.

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    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 22, 2021

    We went over everything. It sounded good. I was satisfied with them, as long as they worked like they said they do. They sent the policies through email, but I asked them to send me the policies personal. So I’m waiting on them. But everything else was okay.

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    Coverage

    Reviewed May 22, 2021

    I got the policy with the bells and whistles that includes the valve and gaskets. So far, my experience has been pretty okay.

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    CoveragePunctuality & Speed

    Reviewed May 22, 2021

    Endurance should improve on the waiting period and I don't like their thing about the 1,000 miles. But other than that, they were awesome. If my friends didn’t have an extended warranty or they're thinking about getting one, I’d tell them that they need to get Endurance.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed May 22, 2021

    We thought Endurance had a better warranty so we did it but we canceled it right after we got it. We didn't understand the coverage till we got the contract in the mail. We read it and didn't like it. We did contact them and tell them why we did not want it. The rep said that he explained that over the telephone to us. But they talk so fast and you don't really look at it until you actually read it.

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    Staff

    Reviewed May 22, 2021

    They made everything understandable. I had a positive interaction with the rep when I signed up with them.

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    Customer ServiceClaims HandlingTechStaff

    Reviewed May 22, 2021

    Submitting a claim is seamless. The dealer takes care of it all. They would call and get the approval from Endurance and it doesn’t sound like they have a hard time.

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    Sales & MarketingMaintenanceStaff

    Reviewed May 21, 2021

    When I was talking with the rep from Endurance, he talked about their maintenance, like the oil change. The sales pitch is pressuring. Endurance should give the customer time to read up and verify things. A lot of times, they threw things at me. I try to remember. But I like when I can see things in front of me, where I can oversee it. Other than that, it was okay.

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    Coverage

    Reviewed May 21, 2021

    They asked more questions to get to a policy that would work for me. Then they explained everything and answered all my questions.

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    PriceMaintenanceStaff

    Reviewed May 21, 2021

    Endurance's reps were A-plus and their offer sounded too good to be true. They were above and far beyond the best with the $100 deductible and there were a lot of other reasons that made me join. But hopefully, when it comes to put those in, they'll fix the problem and there won't be a hassle.

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    CoverageStaff

    Reviewed May 21, 2021

    The Endurance rep explained the coverage quite well. We bought a second policy from him for another car. We got all the answers to our questions.

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    Staff

    Reviewed May 21, 2021

    The rep was incredible when I signed up. He did his job.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenance

    Reviewed May 21, 2021

    They took their time to explain, step-by-step, the maintenance stuff to me. Everything was good. I took my car to the shop a couple of weeks ago. There was a bad wire and the dealer called Endurance but they said it wasn’t covered.

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    Customer ServiceStaffRates

    Reviewed May 21, 2021

    Endurance was rated pretty high. Their agent was really good and the process was easy to do. I did it over the phone. Having the protection plan gives me peace of mind.

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    Customer ServiceCoverageStaffRates

    Reviewed May 21, 2021

    Endurance had excellent ratings overall so I chose them to see how everything goes. Customer service made the purchase process extremely easy. They are great because if there was anything that I needed an answer to, they would already answer before I can even ask it. They also let me know that if I needed any other sort of assistance after my 30 days, I could just give one of them a call at the customer service number. Everything was pretty much smooth. I got an email in regards to the policy that I selected.

    I wasn’t expecting to gain a lot of the things that were in my plan package. But Endurance has a lot covered. I used to have car protection through CarShield and it didn't include as much as Endurance included. That was crazy to me because it was the same vehicle. I'm also paying Endurance about the same thing I paid CarShield. I would most definitely advise Endurance to anybody. I have an older model of car and I like it a lot. If anything happens to it, which could be anytime soon, it would be covered.

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    Staff

    Reviewed May 21, 2021

    The rep was very helpful and he explained everything to me.

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    Customer ServiceCoverageSales Tactics

    Reviewed May 20, 2021

    The guy from Endurance that I spoke to, when I called to have the thing cancelled, was very combative. He kept pushing and pushing to the point where I felt he wanted to challenge me about canceling my policy. He was a pain in the neck. That was a bit weird for me. The signup process was easy. But I decided that I'm not going to use it, so I just cancelled before the trial period is over.

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    CoveragePriceMaintenanceRates

    Reviewed May 20, 2021

    What attracted me to Endurance was the price, the coverage, and the maintenance package that come along where you get oil changes included and tire rotations. I plan on keeping this car for up to 10 years, and I know the coverage doesn't go that long, but it goes for a considerable part of it.

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    Staff

    Reviewed May 20, 2021

    Endurance Auto Warranty's reps explained everything down to a t for me.

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    CoverageStaff

    Reviewed May 19, 2021

    The Endurance rep answered everything to the best of his knowledge. Having the warranty is valuable. You better get you some of the coverage because Endurance has the best coverage.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed May 19, 2021

    The customer service is top notch. They are all very friendly, willing to listen and explain things. The rep explained the coverage and where to find those things on my paperwork as well. For the price that I'm paying, I'm getting a good deal for what Endurance is offering.

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    Billing

    Reviewed May 19, 2021

    Once I talked to Endurance, I liked the ease and convenience of getting straight answers to questions. Also, it went short and fine, the way I like it. I set up the payment through my own bank for auto pay. It was easy. I've only been with them for 30 days now. Made two payments - my original payment, then my first monthly payment. But everything has been fine, so far.

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    Staff

    Reviewed May 18, 2021

    Signing up with Endurance was pretty easy. Everything was done online. I'm almost 70, so it's never good when everything's online but the process with Endurance was pretty simple. Also, the representative I worked with did real well.

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    PriceBilling

    Reviewed May 18, 2021

    I liked Endurance's cost and the payment over time. Also, they were easy to deal with.

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    Customer ServiceCoverageTechStaffTimeliness

    Reviewed May 18, 2021

    I wanted to make sure the electronics and the major things would be covered and this program had that. Also, Endurance has a good reputation. So, I figured I'd go with them. When I purchased the warranty, they gave me the information that I needed. The follow-up didn't seem to be that great, though. I expected to get my email with my information, but it never came. Luckily, I was still able to log in and see my account information and contract so it all worked out at the end.

    I work from home and as soon as I hit the button, there came the phone call. So I missed that phone call. But then I followed up by calling the number from the email. I kept getting phone calls and phone calls and that got annoying, after I signed up. But somebody got the memo the next day. So it was fine. It would be helpful if they worked on the system just to make sure that once a person has signed up, they don't need to keep calling them to get them to sign up. But dealing with everybody was fine. And I understand that there are steps that they have to do and that's one of them, to follow up with people. But the follow-up went overboard, especially after I signed up.

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    CoverageStaffHonesty & Transparency

    Reviewed May 17, 2021

    Endurance's representatives are good. They were honest about what happened. My biggest problem was when I'm a widow and on my own with my money, I think twice about things. But I just decided against it after giving it more thought. I just plain decided I couldn't afford it right now. But there was nothing wrong with what they did. It takes a 1,000 miles, and that was the first thing that bothered me and I wasn’t gonna do it, so I changed my mind. It takes me a long time to put 1,000 miles on my car.

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    Customer ServiceCoverage

    Reviewed May 17, 2021

    I was on the phone for about an hour when I was purchasing the policy. They did a good job.

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    Staff

    Reviewed May 16, 2021

    The reps were good. They answered all my questions, and that worked out real well.

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    Coverage

    Reviewed May 16, 2021

    Endurance didn't hassle me to death or give me a bunch of **. The policy pretty much covered everything. I had a good experience.

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    Customer ServiceCoverageStaff

    Reviewed May 16, 2021

    I have a 2013 Ford Explorer that had like 79,000 miles on it. Looking at other warranties, they only last between 24,000 to 50,000 miles. Endurance gave me the longest period of time. The rep I worked with got down to the nitty gritty. He was answering my questions before I could even ask them. It was like he knew what questions I had and he was answering them. We were on the phone for about 45 minutes, and he was going through every single detail. When I told my children’s father about Endurance, he got a policy with them.

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    Customer ServiceCoverageStaffBilling

    Reviewed May 15, 2021

    The rep did a good job explaining everything. He answered all my questions. He even sent me an email while we were on the phone, so I could read back over what will be covered. To me, that was above and beyond what he had to do. He wanted to make sure I understood what I was getting. I feel like I understood what I bought. He was very patient with me. I was pretty satisfied. I’ve called Endurance a couple of times because I wasn’t sure that my payment was coming out like it was supposed to, and I've gotten an answer. Every time I've called, someone helped me.

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    CoverageRefunds & PayoutsStaff

    Reviewed May 15, 2021

    The rep was very, very good. He went over everything, and if you wanted a $250 gift certificate, it comes in on the computer. I'm satisfied. I took out the best policy I could find and that there was no hidden things.

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    Customer ServiceBilling

    Reviewed May 15, 2021

    I only spoke to one person in Endurance and it was a fine interaction. But I gotta call them because I did check something that said payments are due on the 29th of the month, and I'm not sure where to send it to.

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    CoveragePricePunctuality & SpeedStaffRates

    Reviewed May 14, 2021

    Endurance told me they covered struts plus the labor, which were the more expensive ones on my recent claim in another company. You never know when you're going to need them again because it was for wear-and-tear. But Endurance covers more wear-and-tear items. They give you oil changes, and two new tires for the first year. The pricing was a bit more but the warranty was a lot better.

    When I was signing up, the rep didn't explain a lot of things to me. She told me that I could start using my roadside assistance right away, that I didn't have to wait for the 30 days. But I was told that I had to wait 30 days if I needed road assistance. She also didn’t explain to me that I only get the new tires for the one year. I thought it would be for the whole five years that I would have the warranty or the 100,000 miles.

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    Staff

    Reviewed May 14, 2021

    The sign up process was good. The rep was very persistent in me signing up with them.

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    PriceMaintenanceStaff

    Reviewed May 14, 2021

    The reps were knowledgeable. With Endurance, you gotta keep up with the maintenance of the car and I can understand that. But if you don’t keep all your receipts, they’ll probably look for any excuse not to pay too.

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    CoverageStaff

    Reviewed May 13, 2021

    The purchasing process went pretty easily. I went with the three-year, 50,000-mile plan, which is supposedly a bumper-to-bumper kind of a thing.

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    Coverage

    Reviewed May 13, 2021

    Endurance's coverage and reputation were better, and there wasn't a suit filed against them already, so I signed up with them. They were super. I was quite pleased with them and with their offer. It seemed fair. Derek was very concise as well. He told me what I wanted to know and explained the coverage and he didn't blabber on and on.

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    Customer ServiceCoveragePunctuality & SpeedStaffBilling

    Reviewed May 13, 2021

    If anything goes wrong with a vehicle, it's very important to have an extended warranty. Watching Endurance on Facebook, I got the number and called them. I talked to them about it and put something on my credit card. Everything was good, but I had to wait and put a stop on it until I talked to my wife. I told the rep I'd call him back and when I finally got around talking to my wife, she asked why I didn't go ahead and get it. I was under the impression that I didn't pick that insurance up, but it's already in the system, and I'll keep making the bill when it comes.

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    Punctuality & SpeedStaffTransparency

    Reviewed May 13, 2021

    I talked to the rep who explained everything and I was happy with his explanation, which was pretty much what I had read already during my research. So, I made the decision to go with Endurance. They took money out of my account on the 1st of the month, which was what we had agreed on. It was a lot of financial stuff that the rep had discussed and he said that I will get some information in the mail, so I'm waiting on that to find out more about that.

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    MaintenanceStaff

    Reviewed May 13, 2021

    The rep was informative and nice. In the end, we purchased the best package with the routine maintenance in it. Everything is so good so far. I thought I was supposed to receive a packet with a card and I just got an electronic one, so I'm still looking out for that.

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    CoveragePriceStaffRates

    Reviewed May 13, 2021

    A friend told me about Endurance and I signed up with them. Everything went great. Anything I wanted to know, the reps told me. They also walked me through the process and explained everything during the process. I particularly liked the fact that they cover more than the other agencies that I had spoken to. Their price was higher than Endurance, but they offered less.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed May 12, 2021

    Endurance gave me one of the cheapest prices and I did a policy with them for my BMW X5 2012. The application process was very easy and the people who explained the policy provided good customer service. I understood them very easily. They told me what goes with the policy. It was an excellent experience.

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    Reviewed May 12, 2021

    Endurance did good on the enrollment process. Also, the options are great.

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    CoverageTechStaff

    Reviewed May 12, 2021

    Endurance had more package deals, especially with the engine. Others just had coverage for the tires, brakes, rotors, or roadside assistance while Endurance had more to offer than one, two, or three things. Their reps ere also really helpful. They broke things down for questions I wasn't understanding or wanted to have someone to explain how it was going to work. They did everything from A to B and any questions I had, they answered them. Then, they told me how much it was going to be and I gave them my card information. After that, they verified it and my purchase was complete.

    This is my first time having to deal with anything like this and the warranty comes in handy, especially with people who have kids or is going through a financial situation with the whole COVID thing. It's a backup plan and a protection. And the older I get, it seems like you have to have protection for everything. I also told my sister about Endurance. I went to a place that has the competition and they kept telling me there was no way I could’ve gotten all that I got from Endurance, but I told them it was true.

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    TechSales & MarketingStaff

    Reviewed May 12, 2021

    The Endurance sales representative presented the product and the brand very well. I was considering CarShield, but when I spoke to the gentleman, he told me some of the qualities of the company and how dealerships use them as one of their first choices. He was very thorough and convincing to me, which was what made me choose Endurance. I'm still within the 30-day period, but if something does go wrong, it feels good that I have something out there.

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    CoverageRefunds & PayoutsStaff

    Reviewed May 12, 2021

    I did a little homework and found out more about Endurance. They've done everything they said they would. My car has almost 90,000 miles, and they have a warranty for approximately $3,000 where I would get another 100,000 miles. They were very informative. They got the information back to me. Before I gave them any money, I was very pleased with the way they handled my inquiries. We set it up right away that I'm going to pay for it every month. Because I decided to keep my car rather than getting a new one, somewhere along the line, I'm going to have a repair that is more than $3,000.

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    Customer ServiceCoveragePriceRefunds & PayoutsStaffBilling

    Reviewed May 12, 2021

    I went to the ConsumerAffairs website and Endurance was recommended to me. But their reps weren't really helpful and I had to call back a couple times to get the information I needed. Despite that, the coverage was pretty well explained after I called back a few times. And paying for the warranty was pretty easy. I did it with a debit card and made just one payment, but it's set up for automatic payments. All in all, the warranty is a little expensive, but seems like it's decent.

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    Customer ServiceCoverageCoverage - Components

    Reviewed May 12, 2021

    I read up on Endurance and I said, "It's something that I want to be a part of, definitely." Except for wear and tear, Endurance pretty much covers my car from hood to trunk. Their customer service was great. They explained everything in simple form, and they answered the questions I had.

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    Customer ServiceTechRefunds & PayoutsTransparency

    Reviewed May 11, 2021

    It has taken 2 weeks 8 phone calls and HOURS and HOURS on hold to try to get a claim even opened let alone paid My repair shops has been updating me every other day saying he is not getting any response. Each time I call they say they are calling him but then keep asking for his number? Last customer service person I talked to was talking smack under her breath over her barking dogs.... Still no word on my claim status even if I have one? I do NOT recommend opening a contract with this company.

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    Sales & MarketingStaff

    Reviewed May 11, 2021

    I was satisfied with the plan. The rep also didn't try to pressure me into buying something and I made my own decision on that.

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    CoverageStaff

    Reviewed May 11, 2021

    I looked into Protect My Car and it doesn't cover higher mileage vehicles. So, I was referred to Endurance. I spoke to a couple of different specialists because I was trying to make sure that's what I wanted to do. Each one of them was really polite. They're well-informed about the policy. They didn't make me feel like I was being taken for a ride. It offers a lot of benefits to the program. So, I signed up. I'm pretty satisfied with the plan that I took. It is the plus plan. It offers roadside assistance and car battery changes.

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    Customer ServiceStaff

    Reviewed May 11, 2021

    There was a little misunderstanding when I dealt with the rep, but overall, my experience was good. The reps were very helpful. When I called back and the rep that I originally spoken to wasn't there, the other representative insisted that they could help me and they did. I paid Endurance $239, but I haven't received information about what I agreed to.

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    Customer ServiceStaff

    Reviewed May 11, 2021

    The rep was helpful and enrollment was cool. However, I've had the warranty for a month and I haven't gotten the email for the perks of me signing up for it.

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    Customer ServiceCoveragePunctuality & SpeedBilling

    Reviewed May 11, 2021

    The girl was terrific, which was one of the reasons I did it right now. I told her that my warranty wasn’t up until October. And she said, “Well, you have to wait 30 days before you qualify after you sign up, once you have put 1,000 miles on your car. You just told me you only put 3,100 miles in all of last year. You might wanna buy it now.” I told her that was a good idea. She told me about the payment plan when I was on the phone with her. It was all just a matter of Endurance emailing me a copy of it. And then, I got hard copies within two weeks. Everything went very smooth.

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    CoverageStaff

    Reviewed May 11, 2021

    The Endurance rep was good and told me what I needed to know. I was happy with it so I went with their policy. Having an extended warranty is very important. I have already put 1,000 on my 2016 2500 Chevy since I bought it.

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    CoverageTechSales & MarketingStaff

    Reviewed May 10, 2021

    I went to ConsumerAffairs to find the top company. I thought Endurance was top-rated. But my husband and I talked it over last night and we still don't want the program. We told the rep to cancel it because we're within that 30-day review. But everybody was courteous, well-informed, and helpful with us getting it and trying to get us to keep it. The purchasing process was awesome. But we just don't want it even though the young lady I spoke to yesterday said she would give us $1,000 off of because of whatever.

    A lot of stuff was left out that the contract does not cover. It's deceptive to me. Although everybody did a great job. And they kept telling me, "Read the contract when you get it, then you'll know." But I read it from front to back and I'm not satisfied with what it covered. There are a lot of things that should have been mentioned up front that weren't in the contract. There was no way until I said yes that I could read it. They would just bait you with saying, "We got this. We're giving you this. We're giving you that." And then when you get the contract, if you don't read it when you get it, you would find out you don't have what you thought you had. They can trap you.

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    CoveragePunctuality & SpeedStaff

    Reviewed May 10, 2021

    I liked the way the people from Endurance talked to me, and they offered a lot more coverages and more stuff. I went bumper-to-bumper with it. The reps were knowledgeable with what they needed and got me signed up quickly. They had everything upfront with me and went over everything with me.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com