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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 85 Reviews 16435 - 16635
    Verified purchase
    Customer ServiceCoverage

    Reviewed July 18, 2018

    Our warranty had ended on our Lexus and I felt unsure about not having something. I’ve been going over Endurance's extended auto warranty but I've noticed that there's an awful lot that's not covered which I've been really concerned about. Then, when we spoke with the representative, he said we have 30 days if we choose to cancel. He was fine, but what he did not mention was that it’s 30 days and 1000 miles before it goes into effect. I did not mind the 30 days, but there's no way that senior citizens can put 1000 miles on a car in 30 days, and I’m also a little concerned about that. After that, he told me that within a day or two, we would get information on our computer, which we did not, and I've had to call for that. We were also told that we would be getting the plan booklet in the mail in another day or two, yet it took over a week. I am getting a little nervous if this is the kind of service Endurance has.

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    Claims HandlingTechPrice

    Reviewed July 18, 2018

    Don’t buy an extended warranty from your dealer! I tried that with my last car and my super basic claim (for a busted AC) got denied. I had to pay for everything plus the warranty. Seriously, save your money and go for Endurance. It costs a bit more but it’s worth it. You’ll get coverage that actually applies and you won’t have to chase the company down to pay for repairs. Honestly, it’s worth it just to have everything simplified and streamlined.

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    Customer ServiceCoverageRefunds & Payouts

    Reviewed July 18, 2018

    I had warranties before and sometimes, I take my car in and out. I rarely use it so I had it parked up. I cancelled the last people I had because I was gonna leave my car parked for four months and I didn’t wanna pay for something I wasn’t using. I don’t really put that many miles on my car and my car got a lot of customization on it. New paint job, new rims, new everything, music system and all that stuff so I didn’t want anything to happen.

    When I put Endurance on and then I tried to call them for a little bit of questions about the contract, the responses they gave me were not for me. For everything, I gotta go to a mechanic for maintenance. Who’s gonna pay a mechanic $100 to $200 to check your car, get your oil changed when you could do that yourself? In the previous warranty I had, I was able to do that as long as I have the receipt for the filter and oil. So they’re making me spend more money that I would have spent anywhere else.

    I spoke to the Endurance guys and they were the last to do the oil changes. That was a discrepancy I had because I ended up doing my own oil changes. Now, I wanted to drop them because when I read the contract, it stated that they don’t allow me to do my own oil changes. I didn’t want to wait for the moment if something happens to my car and then they will say, “No, we’re not liable because you did your own oil change and you didn’t take it somewhere.” And then when I asked for a refund, I didn’t get one of those dealers. The Endurance people treated me with respect but it just wasn’t for me. They have so much stipulation and in the long run, I feel like I was gonna get the bad part of the deal. If something did go wrong with my car, I had a feeling like I wasn’t gonna get coverage so I prefer to avoid it now before it costs me more money and I get nothing in return.

    I wouldn’t tell that Endurance is a great thing unless you’re gonna go all the time to the dealers and have the dealers do the oil change for you and spend $160, when it’s supposed to be 50 or 60 bucks. I wouldn’t refer anybody to Endurance right now because I wasn’t treated fairly. Even when I asked about the oil changes and stuff like that, he was like, “No, you’re not supposed to do that.” So right there, I knew my contract was voided. If I would have kept paying three months down the line, at long time, I would have been voided because I did my own oil changes. I always do my own oil changes and I do it quite often in my car. Even if my car sits for three months and I don’t drive it, when I do decide to drive it, I’m changing the oil because it’s been sitting in there for a long time. I had called people and I have friends who were gonna get Endurance but then I told them about the experience I had so they’re not gonna go with it.

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    Customer ServicePrice

    Reviewed July 18, 2018

    The original manufacturer warranty for my car was running out of miles. I looked into acquiring an auto warranty and gave Endurance a shot. Their rep was pretty good and he transferred me to the guy who pays. However, at that point, he did everything. When I received the email from them, he had a different price for the warranty. Then, I contacted him but he never contacted me back. Having the warranty has been good but then I'd like to see if Endurance could get the pricing straightened out. It was supposed to be $120 something, but then it came down to $160. Still, I've had a good experience with Endurance.

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    Customer ServiceCoveragePrice

    Reviewed July 18, 2018

    My husband looked at other companies for me and I was actually gonna go with CarShield. But then I started hearing that they didn't didn't pay their proportion of the insurance. Somebody told me what to look for and saw Endurance was one of the top two. So I chose to go with them. At first I got a little confused because two different people quoted me two different things. But the assessing guy that I went to didn't see how the first person quoted me what they quoted me. But he figured out something and quoted me great prices, so everything worked out. I had a lot of questions and he had time to reply to me. The payment terms for the five-year warranty were decent. I just have to pay $100 a month for two years.

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    Reviewed July 18, 2018

    I bought a car that's still a little bit new and I decided to get an insurance. I went online and Endurance Auto Warranty had 5 stars so I went with them. It was fine with their rep and they set me up on payments that are automatically taken from paycheck. I'll highly recommend them.

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    Customer Service

    Reviewed July 18, 2018

    My car was approaching 80,000 miles and I received a letter from a company that wasn’t very reliable. So I started doing some research and saw that Endurance is highly rated. Their rep was very thorough and she followed up with me a couple of times, probably more than I would have hoped. I was moving and had a lot going on so it was just a little annoying for me, but she did her job. And then setting up the payment seemed very easy. I would recommend Endurance.

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    Customer ServicePrice

    Reviewed July 18, 2018

    The type of vehicle I have could have a high repair cost, so I asked for the best warranty company and picked Endurance Auto Warranty. Customer service was excellent and I had no difficulty setting up payments.

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    Coverage

    Reviewed July 17, 2018

    I have purchased an Endurance Warranty Coverage and consistently am told it's not covered. Then they tell me it's wear and tear. Well, a new car doesn't have wear and tear, but that's why I purchase insurance.

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    Coverage

    Reviewed July 17, 2018

    It’s tempting to just ignore a problem with your car until you literally can’t drive it anymore, but it’s never a good move. I got an extended warranty because I just knew that without it, I’d end up ignoring any car issues until the last possible moment and probably damaging my vehicle in the process. Endurance made it easy to get a full coverage policy, and you can pretty much do everything online, including checking out other plans. So far, I’m satisfied.

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    Customer ServiceCoverage

    Reviewed July 17, 2018

    My girlfriend's car's extended warranty was running out so we looked at what was available. We called around and were told that the Endurance warranty was set up for five years and 50,000 miles which we don’t worry about because the vehicle in 12 years doesn’t even have 55,000 miles. We paid the whole thing off and everything seems to be working fine, except that what was promised wasn’t delivered. We spoke with the people there and they said they waived 500 miles off. But when we got the policy in the mail, it doesn't say that. It says 1,000 miles. So, we now purchased an insurance policy that we can’t use for two or three months.

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    Reviewed July 17, 2018

    I just bought a new truck and the reps from Endurance were pretty good. They answered all my questions. I just made my first payment and I hope the warranty is as good as they say it is.

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    Customer ServicePrice

    Reviewed July 17, 2018

    Our factory warranty expired and we were planning to keep the car. So I did some research online and Endurance came up as one of the more highly recommended auto warranty companies. I clicked on the link to get some information and they immediately sent me an email asking to call so they could give me information. After I decided that that was the one I wanted to look into, I called. They have a plan that would probably make sense for almost any used car. And I went through the different options with them to figure out which one made the most sense for our car and our financial status. The price and the terms met my expectations so we went ahead and decided to do it. It was a straightforward experience and making the payment was easy as well.

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    Coverage

    Reviewed July 17, 2018

    I wanted to make sure that my car is covered in case something happened and Endurance was recommended to me. Their rep was very professional but the only thing I didn't like was I told him the certain day that I wanted it to start and they didn't wait till that day to draw that money from my account. They did it when they wanted to.

    I applied for the warranty over the phone. I just had to have all the right information on hand I didn't have, like my VIN number and it was very easy after that. I never had to buy insurance before so I wasn't prepared myself but they were easy to deal with. I feel better having the warranty. I have peace of mind that if something happens, I'm still good. So go to them.

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    Punctuality & Speed

    Reviewed July 17, 2018

    An extended warranty is extremely valuable, and it's something I would like to have on all my cars 'cause my wife normally stays at home by herself and I work a lot so I'm gone all the time. I searched general used car warranties and Endurance had one of the better ratings. The rep answered all my questions and it was quick and easy. I set up payments for once a month and it wasn't hard at all. I would definitely tell others to check on Endurance.

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    Reviewed July 17, 2018

    We looked around for a warranty to cover the car and Endurance sounded like a better deal. The reps were really good when I got the policy. The payment plan is reasonable and everything is fine. I'd recommend Endurance.

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    Customer ServiceCoveragePriceRefunds & Payouts

    Reviewed July 17, 2018

    We bought a vehicle and we've had two or three of them before. It's not an unreliable car but when it needs repairs, they're very expensive. I did lots of research and making sure my mechanic accepted the coverage and I ended up going with Endurance. The reps were friendly but I felt like they might have been exaggerating their warranty telling me that it's everything, bumper to bumper, and that I don’t have to worry about anything. I know there are things that they're not gonna cover that are in the fine print, not that they were being dishonest. I did my homework, so I knew what I was getting into.

    There is a third party group that finances the payments for the warranty and they auto-draft the payments once a month. The total price for the warranty is still $400 more than the two or three other companies that I called, but I had decided to go ahead and go with Endurance based on what I read online. Now, I'm waiting for the grace period to expire. There are a couple of things that I need to get looked at on it on the car. The grace period and the money-back period are both 30 days. You can't get any repairs done for 30 days and past 30 days, you can't get your money back and get out of the contract. The real test is gonna be when I find out if they give me any flak about paying for repairs.

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    Customer Service

    Reviewed July 17, 2018

    I was getting phone calls telling me that my car warranty is soon to be expired so I was looking to get a new one. I was looking for bumper-to-bumper coverage which I knew I needed. My son located Endurance and I got my contract. The young lady from there told me that I would have to wait 30 days to use my warranty. However, I happened to go over the contract and saw that I had to use 1,000 miles to use it as well. Still, making payments for the warranty has been very easy.

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    Verified purchase

    Reviewed July 17, 2018

    The reviews online were reporting that Endurance is one of the better companies and that was why I went with them. My experience was good and everything went through. Everybody was friendly and courteous too. They were giving proper information and they worked with me on the payment plan. I set it up over a couple of years.

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    Verified purchase

    Reviewed July 16, 2018

    I purchased a used car and decided to get a warranty for it. Buying one through Endurance was a really nice experience. Their rep was very helpful. However, I had to negotiate a little and I think that the payment plan I got is still higher. Still, I settled for whatever was good number. Also, when submitting a claim, I just take my vehicle to a licensed technician who calls Endurance.

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    Customer Service

    Reviewed July 16, 2018

    I purchased a used vehicle and it had high miles on it. There was no warranty offered with it. I was searching online and Endurance kept popping up. The reps went over everything with me on the phone including what it covers and what it doesn't, which was really good for me to know upfront. Also, it was pretty easy to make the payments. I'm happy to be on board right now.

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    Reviewed July 16, 2018

    I got an auto warranty because I didn't want to have to deal with the repair bill the longer I have the car and also for peace of mind. I did research and Endurance came up as one of the top recommended companies and they seemed like the best. The rep was very professional and knowledgeable and he made it simple. Also, it's easy to make the payments.

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    Customer ServicePrice

    Reviewed July 16, 2018

    My truck is getting old and I don't wanna buy a new one so I figured an extended auto warranty would help save me a little bit if anything happened. Endurance was the only company I looked at and so I contacted them. They called me back right off and they were straightforward. They knew what they were talking about then they did everything for me. Also, the cost of the policy seemed all right and setting up the payment plan was easy.

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    Customer Service

    Reviewed July 16, 2018

    We held off getting the warranty for a while after we first got the car. When we first came here, things were so up-in-the-air and we got sick. We forgot about the warranty for a while. When we got regular maintenance done on the car, my husband Bob talked to a man about the warranty for a while. We had talked about getting it because although the car was running good, we may wanna take some trips. I think Bob didn’t realize we were putting in so many miles on the car. So I guess reality set in and a couple of months later, he said we should go ahead and get the warranty.

    It was two months ago that we purchased the warranty and it went well. But we keep getting calls from Endurance and it's annoying. The recording says you haven't done this and that and that we only have a short time to do it or it would be ineffective. I tried to get it to stop. I thought I could speak to a representative and clear this up. The recording said to hit one if you want to sign up and a representative would help you. But I waited almost 15 minutes and nobody ever came back on. I've checked the number they're calling from and sometimes, it's not the same. And pressure was put on us the last two or three times. They would say, “You know your time is running out.” But other than that, Bob's pleased with the warranty. He paid so much money and then Endurance is taking out the monthly payment through the credit card.

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    Customer ServiceTech

    Reviewed July 16, 2018

    The car dealer's warranty sounds good but usually, it is not as good. So I checked online and Endurance seemed to have a good record and a good recommendation. The salesman from Endurance contacted me but I didn't have time 'cause I was moving and he wasn't pushy. He was real nice. He said he would wait until the afternoon to do it and he did. I called him back in the afternoon and I had a bunch of questions. In fact, I had more after I called back because I had thought about what should I ask him and he went over everything. Luckily, the payments are gonna come out from my credit card so that’s easy. It was a real good experience overall.

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    Claims HandlingPrice

    Reviewed July 16, 2018

    Endurance has better value over other auto warranty providers and I got my second warranty from them. The reps explained how to file claims but they kept it simple and told me where I could find the information. The policy is affordable and paying for it didn’t take any time at all. Overall, having a vehicle protection plan is very valuable if you wanna keep your car.

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    TechPrice

    Reviewed July 15, 2018

    My current auto warranty from First Extended is expiring and I'm not happy with them. I read online reviews and there’s nothing there that anybody has to say about Endurance. Also with Endurance, I can deal with any dealer instead of them issuing a dealer and I needed that. It was all good with their rep, also. He was friendly and helpful, and he worked with me on a price.

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    Customer ServiceClaims Handling

    Reviewed July 15, 2018

    I have always gotten warranties on all my cars because you always need something done and you can’t afford it if you don’t have the warranty. I’ve been working with Endurance for all our company cars and I called them instead of getting a warranty through the dealer. They are good and paid well on claims for the vehicles, so it said here things that needed to be done. The rep answered all my questions and when I didn’t have my right mileage to begin with, I called him to tell him the actual mileage. They still worked with me and got me the best package they could so I was pleased with their work. I got bumper-to-bumper since it’s a fairly new car and making payments is painless through auto-draft.

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    Customer ServicePrice

    Reviewed July 15, 2018

    I bought a really expensive car and it didn't have a warranty. It was just out of the manufacturer's warranty. I looked into getting an auto warranty and the salesperson from Endurance was very honest and they offered the most protection for the amount of time that I would reach the mileage that I thought I would need. The rep was spot on with explaining the protection especially with the car that I bought and I made the payments right on the phone through my credit card. It was a great experience and I look forward to using the service. Also, I would tell people that it's worth checking it out.

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    Price

    Reviewed July 15, 2018

    I had an auto warranty but it was expired and I was out of work due to medical conditions. Once I got back to work, I needed the security so I looked into a couple of different places and settled on Endurance. I didn’t like the last company I had and two of my employees both had Endurance and had great experiences. My fiancé’s parents also had a good experience and were satisfied with them.

    Solomon, the rep, was great. I talked to him for a while and he was really funny, too. He had all the answers and he explained everything very thoroughly. He broke everything down and gave me all my options. I bought my car new so I already had a warranty to my vehicle and it was so expensive and there was much more offered with Endurance than the ones that came with my car. My sister got her first car last week and would be getting a car warranty. She would probably choose Endurance and I gave her Solomon’s number. He gave me his number and I’ve just been forwarding people to him.

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    Customer Service

    Reviewed July 15, 2018

    I wanted to be able to feel better in the future if something was to happen and I decided to be on the safe side by getting a warranty. I looked online and they said Endurance was a good company. Their customer service was good and the rep did everything good.

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    Punctuality & Speed

    Reviewed July 15, 2018

    I have a relatively new truck and I'm driving it everyday. But my manufacturer's warranty might be going away so I wanted to make sure I had a warranty that covers any kind of electrical issues that I might have in the future. Endurance was ranked number one in a website and that prompted me to initiate a call. Purchasing the warranty was a quick, efficient and pleasant experience. Everything that the representative had said would happen, happened. Then I'm doing an autopay where they take the payments out of my credit card so that's easy as well. I just check that every month to make sure the payment is going to them.

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    CoveragePriceRefunds & Payouts

    Reviewed July 15, 2018

    Everybody that I dealt with at Endurance was super nice and everything seemed to go fine. The process was super easy and the payment plan seemed reasonable as well. We have it set up at 100 bucks a month, which is affordable. But I don't think it was ever provided to me as how to set that up. I paid my initial payment but we didn't ever seem to set up a reoccurring charge to come out. Nonetheless, I would recommend Endurance. From what I read online, Endurance is one of the ones that have the most coverage for the price. My previous warranty had ran out on my vehicle and I wanted to make sure that I was covered for anything. I still have powertrain warranty but I didn’t have any warranty that covers anything else.

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    Reviewed July 15, 2018

    I had another company solicit me, and I thought, "Okay. I'll use that." However, it turns out they weren't on the up-and-up about everything they had told me. Then I decided to get online and look at ratings and reviews for different companies, and Endurance was in the top three. Their rep did a really good job. He was easy to talk to and when I asked him a question, he got to me and answered it without having to check with someone else. With the other company, it was hard to deal with them right off the bat. The rep in Endurance was a real good guy, straight up about everything, and very professional about the way he described everything. I got a bumper to bumper package from them. Also, making payments for my warranty with them has been awesome. They did AutoPay and auto draft every month out of my account. Payments are coming out like they're supposed to. Having the warranty makes me feel better. It's pretty valuable to have it.

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    PricePunctuality & Speed

    Reviewed July 15, 2018

    My car's a 2002 and anything that's gonna happen to it is gonna be very expensive. I don't have $3,000 on the shelf in case something were to happen so I looked into getting an auto warranty. The person I worked with in Endurance was a good salesman. I came out with one price and I told him I'd shop it but he didn't let me go. He didn't stop at the first price. He worked with it and closed the deal. It went fast too.

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    Reviewed July 14, 2018

    I wanted to get an extended warranty for peace of mind. I got a year-old used car and if there will be something with it, I don't have to pay a crazy amount to fix it. I did a Google search and Endurance came up. Their rep was very personable and he wasn't trying to sell something. I'd recommend Endurance.

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    Customer ServiceTechPrice

    Reviewed July 14, 2018

    The auto warranty on my Dodge expired. I saw Endurance online and on TV and I thought that if they were on TV, they must have a lot people investing in them. But if they were not on TV, that meant that nobody was going with them. Also, a commercial is expensive, so, I thought they must be doing something good. I called them about signing up, gave them the mileage, and got set up. I liked the part where they told me that I could cancel anytime with no penalty. That part was good. But the process was too easy and it should be a little more difficult. They should have said that they needed a picture of the mileage and they have to work on their skills in asking for that. They should tighten up a little more and ask the customer to send them a picture of the car as well as its side, back, right, left, front, mileage and motor. They should also ask for the tire size of the car and the year model. It’d be better if they do that, so they'd be more protected.

    Right now, I’m having problems with the car. I already called Endurance and told them about it. They told me that when I find a mechanic, I should let them know. But the problem is, the mechanics are too expensive. They want $2,700 and the lowest one I got was $2,500. I’m not gonna pay a lot of money to fix the issue on my car. I’m a mechanic myself and I’d rather just go to the dealer, buy a transmission, and put it on myself. Other than that, I told people about Endurance and that they're good. They said they'll look into it though they're scared as there are a lot of scams out there.

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    Customer ServiceClaims Handling

    Reviewed July 14, 2018

    Our car has aged out of its original warranty, and so we recently got a warranty from Endurance. Our experience was really easy and their reps answered all my questions while I was on the phone. And we also used Endurance before, and the claims I did in the past went really well. Their reps have been very professional, too.

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    Verified purchase

    Reviewed July 14, 2018

    I previously had an auto warranty on my vehicle but the company went bankrupt. I switched to Endurance and I had a good experience purchasing the policy. Everything went smooth with the representative who helped. Making the payment was easy too. Then I emailed the customer service team and asked them to give me my mileage. So, everything's good so far.

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    Reviewed July 14, 2018

    I went online to see which warranty was the best on the market, and Endurance was ranked number one. The reps were real nice and they have a lot of good information. There was only one issue when we got the paperwork which I had to question them about. I was told by the representative that I couldn’t use the warranty until 30 days after I purchased it or 1,000 miles. But then when we got the paperwork, it said 30 days and 1,000 miles. I asked the rep and she said, “No. It’s and or. It’s either 30 days or 1,000 miles.” I said, “That’s not what’s written down on this paperwork. And I just want to make sure that if I end up having to use the warranty, I’m not gonna get screwed on my end because that doesn’t specify that.” And she said, “No. You’ll be fine.” Other than that, everything was okay. Also, the payment plans are fine. I pay for two years and then for two years after, I don’t have it. So far, I’m happy and I would most definitely recommend them.

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    Reviewed July 14, 2018

    Everything was okay with Endurance except for the fact that they disregarded my request to set up the payment using my bill payments. They just did it automatic on their end. But other than that, people were very helpful.

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    Verified purchase

    Reviewed July 14, 2018

    I purchased a used car and I needed an extended warranty to help with the expenses for all the repairs. I checked Endurance online and they seemed reasonable. One of their reps helped me and she was excellent. She explained everything and broke it down. They did everything that I asked and I did the down payments. Setting up the payment plan was very easy and the lengths of the payments is fine.

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    Coverage

    Reviewed July 14, 2018

    I had a turboglide on my diesel engine and it cost me $6,000 to fix it so I looked into getting an extended warranty. Endurance was rated number one by Consumer Reports. I wound up buying a policy through them that was offered by another less reliable company but Endurance administers the claims for this particular policy which is better than the other company that I looked at.

    The rep seemed to be knowledgeable when I was purchasing the warranty and he was helpful. They were trying to sell one plan but it offered 15,000 total lifetime coverage on a truck and it was not enough. The one I went with was the policy that offers up to $50,000. It was very easy to make the payments. I gave the rep a credit number for my down payment and they have since used that same credit card number for monthly payments and it went very smoothly. The purchasing experience was smooth and efficient.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed July 13, 2018

    I purchased a used Nissan Altima and later found out it was known to have issues with the CVT transmission. So after researching warranties I found the highly rated company Endurance. I purchased the superior package. Lo and behold 8 months later I noticed transmission issues so I called. I was greeted by very nice and extremely professional Mr. Art **. He was extremely helpful, suggested a good place to take close to me and explained everything very clearly. I was told I need a new transmission very expensive. They sent a adjuster out in 2 days. The next day was a holiday.

    1 week to the day I had a approval on replacement with option to use funds for a different replacement. I'm waiting to pick my car up now. The replacement just about covered the cost of the warranty so I now have 2 years and 30k miles still covered. It has more than paid for itself. We all know how insurance companies can be. Endurance asked very little from me and I was absolutely shocked at how quick and easy my claim was approved. I would 100% recommend Endurance to anyone looking for a extended warranty. Thanks again. You guys saved the day and thanks again Mr. Art.

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    CoveragePrice

    Reviewed July 13, 2018

    The manager was very knowledgeable in the coverage plan. Respectful and humorous. He worked with me with my payment plan. He helped me in keeping my plan in place. He gave me a great price on my coverage plan. I will recommend Endurance to anyone.

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    Customer ServiceClaims HandlingCoverageTech

    Reviewed July 13, 2018

    It has been a HORRIBLE EXPERIENCE working with ENDURANCE Extended Warranty company. I bought a premium full coverage warranty on my 2010 Cadillac Escalade about 5 months ago and about 3 weeks ago it developed a transmission shifting issue. I took it into the dealership where it has sat for 3 weeks and they decided to deny the claim even though that's what I paid $3100 for in my coverage. The truck only has a 117000 miles on it and gets regular maintenance and oil changes. They called me to sell me the warranty. I didn't call them. Now I'm going to have to get a lawyer involved just to try to get my truck fixed. They deserve a less than zero star rating!!!

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    Customer ServiceTech

    Reviewed July 13, 2018

    My auto warranty expired at 100,000 miles. I called my dealership and was told that Endurance Auto Warranty is a good one. It was fine dealing with their team. They were professional and friendly, and they explained the benefits to me.

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    CoveragePrice

    Reviewed July 13, 2018

    We had just got a car for my wife and we needed a warranty on it. Having an extended auto warranty is really valuable. We inquired through Endurance and an agent called with a plan. We wanted a more basic plan but the two-year plan offer at the price was great. There was another company that I have spoken with and they offered me the same price for four years. Still, Endurance's price is affordable and they covered all the main parts of the vehicle. Making the payments is also easy. That was my first time purchasing with them and I like the program. I haven’t been with Endurance for a month yet but it’s been nice. The insurance is good for my wife and I’m glad I did it. I recommend them highly so far.

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    Reviewed July 13, 2018

    I've had the same truck and I had a warranty on it which really helped me out, so I went ahead and got another warranty. Endurance was the number one rated when I looked it up and their rep answered all my questions. Setting up payments was pretty easy as well.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed July 13, 2018

    I called two auto warranty providers and Endurance responded back. It was pretty good with the first rep I talked to but the manager was kind of crazy. We were arguing on the fact that I already talked about the car was over 100,000 and the person that verifies stuff said they gotta change the price. The manager and I started arguing about it and he said they would give me a discount and all those stuff. Just tell the consumer right away and don't try to do that bait and switch tactic. And the mobile app was horrible and it was so hard to try to set the mobile payment. But the price was right and everything that I needed to be covered was covered. Also, the first person I was talking to was really cool explaining everything.

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    Reviewed July 13, 2018

    Getting set up with Endurance Auto went smoothly. And being on a budget just like everyone else, my payment plan is very reasonable. Endurance Auto's representatives have been very good and any questions we’ve had were answered in a professional manner so we like that. I would recommend them.

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    Reviewed July 13, 2018

    I purchased a Porsche in 2010 and it was out of warranty, so it made sense to get an extended auto warranty because things could go wrong in those cars eventually, and I didn’t wanna take a chance that’d cost me a lot of money. The reviews really helped a lot in choosing Endurance. However, the representative that I've dealt with wasn't so well-spoken. But other than that, it was easy to set up payments with them.

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    Customer ServiceCoveragePrice

    Reviewed July 13, 2018

    I wanted a few years with no car payments so I wanted to be able to keep my car for a little bit longer. I don't have the original manufacture warranty anymore and when I looked into providers, Endurance was cited as the leader in the industry and the best one to deal with. But when I was sold the warranty, I felt like they didn't know the policy in and out. They didn't know the different vehicles but they should have some basic knowledge of a vehicle. If I ask whether a certain part is covered, they should be able to say yes or no. They should also know what a hybrid is and they should be able to flat-out answer if a hybrid battery is covered. Legally speaking, in the contract, the battery is not covered but that is normally the regular engine battery. The contract says that the hybrid drivetrain is covered and the battery is part of it. I feel like there needs to be a specific yes or no answer.

    And when I got my information and read everything, it was telling me that the high-tech stuff is not covered because of my mileage. But when I bought the warranty, they said that I'm covered so I'm a little bit upset right now. Despite that, I'd tell others to give them a call, get a quote and see. The benefits outweigh the cost on it. I'm gonna use my car for another 10 years so the warranty is gonna be beneficial for that extra amount of money that I'm not gonna spend on the maintenance on it.

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    Customer ServiceTech

    Reviewed July 13, 2018

    I wanted to buy a car but I didn’t wanna buy without a warranty. An extended warranty is very valuable because it’s peace of mind. I inquired about the warranty and I saw that Endurance is recommended on a consumer website. The representative was helpful as far as getting me the warranty and he gave me a discount with it. I thought he said $75 a month but it’s $90 something a month. But the numbers worked out of what I paid, so it’s fine. Then he called me today and they want the miles, which I gave them already, and then they wanna have it serviced. So I’m working on that. I bought the car off a dealer and they wanna know about prior records but how am I gonna get prior records? That doesn’t make any sense. Otherwise, everything’s fine so far and I am happy to get the warranty that I got.

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    Customer Service

    Reviewed July 12, 2018

    I contacted Endurance about getting a warranty on a 2009 Audi R8, and the customer service specialist was so rude, and so short that I literally had to say, "Wait a minute dude," and he said, "What do you want now?", and I said, "Why can you not offer a warranty?" His reply was that if I have made Enough money to buy the car then I do not need their help. I do have other vehicles that I would like aftermarket warranty on but based off this experience I will just go through the dealer. This guy was sooo ignorant. I’m at a loss right now. I also am not pleased with Consumer Affairs since the referral came from them. Why are you referring terrible companies like this. Shady in a big way. You big deadbeats.

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    Customer Service

    Reviewed July 12, 2018

    When I called in for my billing questions Kiara very helpful, very professional, and very knowledgeable. When she realized what my situation was she was genuinely concerned and focus on helping me with my situation. She helped me tremendously and it didn't take your long. She was awesome. Thank you.

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    Price

    Reviewed July 12, 2018

    I wanted to extend my existing auto warranty. A friend recommended Endurance to me and I liked their price and availability. Their rep was thorough. She explained the the services that I receive now and why they need to be done.

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    Price

    Reviewed July 12, 2018

    The factory warranty was running out on the car I purchased and I realized that the manufacturer wouldn't let me extend it with one of theirs. I did a bunch of research online and Endurance seemed to be the most comprehensive and highly rated so I went that route. They seemed to know what they were talking about. They answered all my questions and were right to the point. They were pleasant and the experience was easy as it should be. Making the payments is very easy too. They just bill my credit card. Ordinarily, I'm not a big fan of extended warranties. I don't think they're necessarily worth it. But for some of the more expensive cars, they are. It depends on what kind of car but if you're going to get an extended warranty, I would definitely say go to Endurance.

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    Customer ServiceCoverageSales & MarketingPrice

    Reviewed July 12, 2018

    My vehicle is an older model and it didn't come with a warranty when I had it. But I wanted to make sure that I have the best care possible for it as it goes on and age. I went on a database and typed in what I was looking for then it presented me three companies. Then one day, I received a phone call from Endurance direct that was inquiring if I'm interested in their auto warranties. The rep gave me a thorough breakdown over the phone and it was exactly what I was looking for.

    They were very professional just like how knowledgeable they were. They came correct with the information that they presented and on top of that, they love military. That part was definitely an eye opener for me. He offered me a discount. The promotional offer was 100 bucks off the whole plan so it decreased the amount that I would actually have to pay for the 18 months. Ultimately, the price was reasonable and very convenient. The policy lasts for four years and I'm only paying the monthly payments for 18 months. I'm not even paying it for the whole four years and I'll still be able to enjoy the service for that four years. The fact that they were able to still extend auto coverage for my vehicle was awesome too. What more could I ask for? I have also recommended their services to my coworkers.

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    CoveragePrice

    Reviewed July 12, 2018

    I was with one company and they didn’t cover what I wanted so I terminated them. Then I was with another company and I missed a payment and didn’t know it, and they cancelled me out. I purchased an insurance from Endurance because of what they covered in the deposit that I picked. I talked with the their reps because they told me when to expect the policy, and they were great to talk to. It also seemed like they had good knowledge of the benefits of what they explained. I put down a deposit and then they set up the automatic payment.

    The policy that I chose covers most of everything on the vehicle if I have a breakdown or a part goes bad. With the type vehicle that I have, parts and stuff can be expensive and that’s why I chose that policy. Endurance set my payment plan for once a month and it’s on the 27th of the month. I’m on a fixed income and I wanna see if they’d take it on the first of the month. For a two-year policy, it seems to be a little expensive. But I had to get something because of the type of vehicle I have.

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    Coverage

    Reviewed July 12, 2018

    I wanted an extended warranty for insurance. I had one on my car before but it ends today. I signed up with Endurance but they’re saying that from the time of purchase, it’d be 60 days before you can use the warranty and I did not understand why one warranty could not begin when the other left off. When I asked them about it and the lady that I talked to was not very helpful or cordial. She just said that that's the way it is.

    I would be making a payment for 12 months on the warranty with 20% down which was a big buy. Their rep said that they worked with me and that they didn't normally do this and that but I was thinking "Yeah, sure." I also talked to somebody else and they were the same way. They said that it was a really good deal and if I didn’t take it then, it’d be gone. I understood that, but I did not appreciate the pressure. Endurance's rep also said that I have 30 days to change my mind and my 30 days is not up yet. So, I’d do more research. Aside from that, at the time of my purchase, they did not tell me that there is a limit to how much they will cover. I read in the contract that once you reach $12,500, they won’t cover anything.

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    CoveragePrice

    Reviewed July 12, 2018

    I had a great experience at Endurance. Though they were definitely more expensive than the rest, and I wish that they were a little bit more reasonable, I chose them at the end of the day because other companies seemed to be really shady. I chose what I deemed to be the most legitimate company out of all of the ones that I reached out to.

    However, I think it's on the high end because it's about a $4,000 warranty policy, which is double what everyone else was quoting me. In that sense, working with Endurance was a negative experience. I just didn't wanna go with a $1,000 or $2,000 policy with another company that I wasn't sure was going to be there when I needed them.

    Nevertheless, their reps and everyone with the company have been great. They should only make sure that the rates they are providing are consistent across the board. When I called more than once, I got two different rates from two different people. Despite this, if anybody asked me for a car warranty company, I would recommend Endurance.

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    Customer Service

    Reviewed July 12, 2018

    My daughter just bought a newer car. I did a search and the reviews and everything seemed to be pretty good with Endurance. The price was a driving factor as well so we went with them. The purchasing was a little bit confusing because I had multiple calls from multiple people. Even after it was purchased, I still received calls from people not realizing that it has been completed and I had actually purchased. Other than that, the person that actually took the order was very nice and knowledgeable. I was very pleased with it. Once we determined on a policy, my daughter called the salesperson that set it all up. They offered to set everything up and gave her credit card over the phone and it was done.

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    Customer ServiceClaims HandlingTechPrice

    Reviewed July 12, 2018

    I was purchasing a luxury vehicle and knew that repair is very expensive. I did a Google search and Endurance came back as one of the better companies from the results but when I was buying the warranty, there was a big misunderstanding. My mileage was very close to 57,0000 and I reported it on June 7th. I got an email from someone at Endurance on July 3rd saying that they needed me to provide the exact mileage. So, I reported the mileage as of July 3rd and they inadvertently entered that as the start mileage of my contract.

    When I recently put my car for service under the warranty, they said that I have exceeded the one-month period but I had not exceeded the 1,000 miles. I told them that I’ve gone almost 3,000 miles. They said they show the mileage as 59,687 and when I took it to the service center, it was 60,400 something. I told them the original mileage was 57,000 miles and there was a lot of back and forth. My claim was denied because of that. I had to send in a service record from June 6 when I took it into the dealership to have a recall repair work done on it. I had to gather all these and send this over to them to tell them they made a mistake. Eventually, they corrected it and reverted the start mileage to 57,200. They got the claim process moving forward but it was hindered for about three days and that wasn’t a pleasurable experience.

    Sending an email to the customer asking for the exact mileage nearly a month after the contract start date has to have some follow-up on that because that’s a major mistake. When Endurance asked for that information, my current one was 59,687 and that’s what I replied via email. They took that information without validating or contacting me to clarify and put it in on my contract as the start mileage. But Alvin, the Endurance rep, did his research, explained to the manager, came back to me, asked for the service records that I had showing the lesser mileage, I sent them back and he took everything on his own. He was the only positive experience I had that pretty much saved me as customer. He took ownership of the mistake and in getting it resolved so I’m satisfied.

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    Customer ServiceSales & Marketing

    Reviewed July 11, 2018

    Contacted Endurance and spoke with Customer Service Mgr Eddie ** and had the most unbelievable positive experience! I would highly recommend Endurance to anybody! From sales, to customer service to the manager, great group of people! Couldn't ask for anything more.

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    Customer ServiceCoveragePrice

    Reviewed July 11, 2018

    The car I bought is older and an auto warranty on it would be a good idea. I googled auto warranties and checked my insurance company. I signed up for some email thing and got few emails about auto warranties. Then Endurance got back to me and I talked to someone on the phone. It sounded like a good deal for the price so I bought it. The coverage of the plan is fair and they'd be debiting my credit card once a month for two years. Endurance is worth it if you have an older car. You never know what’s gonna happen and repairs can be expensive.

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    Customer Service

    Reviewed July 11, 2018

    When I purchased my vehicle, it had some warranty on the drivetrain. But then, I heard somewhere that the warranty is not gonna be honored anymore because of the change of some policies, so I figured I might need something that’s as far as I could use as a backup in case my vehicle breaks down. Endurance was the first one that showed up on my search for auto warranty companies. Dealing with their customer service team has been better than I expected. I had a great experience with their representatives that when I called back to cancel, they were very nice and they took care of my situation. They also brought my monthly payments down a bit to where it’d be more comfortable. Overall, Endurance has been very good and professional.

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    Customer Service

    Reviewed July 11, 2018

    Endurance had good reviews and they were nice when I called so I bought the warranty. I did my initial payment and every month after that, they would automatically deduct it. That was easy. The representative was great too. He explained everything.

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    Customer Service

    Reviewed July 11, 2018

    The warranty was going out on my vehicle. From what I've experienced in the past, it can be costly if your car is starting to rack up mileage and you don't have an extended warranty. I did some research and Endurance came in number one. The rep I worked with was very knowledgeable. He told me the difference and because my car had a little bit more miles he also explained to me what I needed to do, the different warranties for cars with certain amount of mileage. He was really patient, talking to him over the phone and getting all the information that I need. He explained to me about the oil change, to make the warranty valid. He went over a lot of stuff because I had a lot of questions.

    I called and I talked to a lady named Kim, because she needed my actual mileage verbally. And at the time I was out of town working so I never really got a chance to get back with her. She said it would be okay to email it and that was what I did. I also submitted the oil change. They said I had 30 days to do that. So I emailed that information over. I would recommend Endurance.

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    Reviewed July 11, 2018

    My old auto warranty was about to run out. I was searching for somebody to work with and Endurance's representative convinced me to go with them. He was really good. He told me about the different things that they offered for the car. I paid for the warranty upfront which was also easy to do.

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    Customer Service

    Reviewed July 11, 2018

    The Endurance rep that I worked with had good customer service and he tried his best to give me the best rate. It was a good experience and I enjoyed it.

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    Customer ServiceCoverage

    Reviewed July 11, 2018

    I got a basic policy from Endurance Auto but still they gave me a pretty good one. Working with their rep was a good experience and I made a downpayment for the warranty which they took over the phone. However, I had to cancel the policy as it wouldn't fit my budget.

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    Price

    Reviewed July 11, 2018

    The warranty on the car I purchased was expiring and I needed one with that kind of car. The quote that I got before didn't sound right so I went to the next one and it sounded a whole lot better. The Endurance reps seem like they wanted to do my business, but they kept on trying to get more different kinds of deals. Still, they knew what they were doing. And making the payments was convenient. So, look into Endurance Auto Warranty.

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    CoverageRefunds & Payouts

    Reviewed July 10, 2018

    I bought the warranty back in March of this year. First thing is I had to wait 60 days to my contract info, which didn’t allow me time to review and decide if I wanted to continue the service. Second the very first time I had to take my vehicle for a repair they denied the repairs stating they wasn’t covered under the warranty because of the parts was specified in the warranty coverage which is a bunch of bs. They find loopholes to not cover certain repairs! This company does nothing but lie to their customers. Fortunately I was able to receive a full refund for my plan because I did my part in recording conversations and keeping notes of what I was told I would be paying for. Not sure if this will help anyone else but I sure hope so. STAY AWAY they're a rip off seriously!

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    Reviewed July 10, 2018

    I bought a used car and when I looked at warranty providers online, Endurance was rated fairly high. The representative I dealt with was right on the money of what I needed so that was why I went with them. He was knowledgeable too. Then I paid the warranty all in one time so it was simple.

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    Claims Handling

    Reviewed July 10, 2018

    Endurance Auto Warranty had the best reviews on the internet. The rep was courteous and was quite informative about the policy, how it works, and how to make a claim if I need to use it.

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    Customer ServicePrice

    Reviewed July 10, 2018

    The customer service at Endurance was great, and it wasn't difficult to make an affordable payment plan with them.

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    CoveragePrice

    Reviewed July 10, 2018

    My other warranty had expired and I was looking at Endurance Auto's coverage, deductible and the price. And their deductible was lower and the coverage was good so I thought it was comprehensive. Their were really helpful and so, it was a positive experience. Making the payments is easy and the cost is reasonable. Having an extended auto warranty is really valuable, and I look at it like I'm pre-paying for something that has to be fixed.

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    Reviewed July 10, 2018

    I have an older model car, and my miles are past 100,000. I was looking into getting an auto warranty and Endurance was the cheapest. Their rep was friendly and very nice. They set up a payment plan and went over it with me. Endurance is a nice company, and I had a good experience.

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    Customer ServiceCoveragePrice

    Reviewed July 10, 2018

    My vehicle came with only a 90-day powertrain warranty so I've looked into 3 auto warranty companies then I chose Endurance. They included electrical and some of the other ones did not. And when I called to purchase the policy, I got excellent customer service. Everybody seemed to be on top of things. The cost of the policy is expensive but it's reasonable with the term and what it's covering. It was also easy to set up payments.

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    Customer Service

    Reviewed July 10, 2018

    My truck’s getting a little old and I was still under 100,000. Because Endurance was rated number one, I purchased an auto warranty from them. Their reps were very nice, then they switched me to the financial guy. The only issue I have is I’m paying a monthly fee and they didn’t tell me if there would be a discount if I paid it all at once. When I realized that it looked like it was being financed, I wanted to ask the gentleman who gave me his number and said to call him if I had any questions if I could pay it in full. I've tried to call him and left a message, but he never called me back. Nevertheless, it is very easy to make the payments and it's been a very good experience with Endurance.

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    Customer ServiceTechPrice

    Reviewed July 9, 2018

    I’ve always had an auto warranty. When the one I had expired and the provider increased the price on me, I looked into getting a policy from another company. Endurance's warranty looked better when I compared it to the other ones I had and their rate was almost the same to my previous one. So, I figured I’d go with them. I also signed up with Endurance because I didn’t wanna drive without a warranty.

    I completed setting up with them in one phone call then I had to call them the next morning to give them my actual mileage because I wasn’t near my car that day. Everything was good. I was told they covered this and that, then they sent me a brochure of what the warranty covers. So, I also got to read all that stuff. Then I paid the first month premium and they divided the rest of the price over the course of my contract. My premium is $100 and that’s kind of fair. The deductible is also fair. So far, I recommended someone to Endurance. He said he need an extended warranty for his Range Rover and I showed him my card.

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    Reviewed July 9, 2018

    My vehicle has got high mileage and things could happen. Endurance seems to offer a little more than the other 2 companies I looked into. So, I bought their policy last month and the rep I dealt with seemed good.

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    Verified purchase

    Reviewed July 9, 2018

    The guy that I spoke with at Endurance was very informative and very kind. He was great.

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    Price

    Reviewed July 9, 2018

    The warranty I had when I brought the car had expired so I went around looking for another one. There was a few of auto warranty companies that called me back but I spoke to Endurance first. The price was fine and the experience with the representative was great. And I was comfortable with the way she explained everything to me, so that was fine with me and I didn't go any further. She was very informative and knowledgeable. She went through everything I asked her and explained everything.

    It was very easy to make the payments for purchasing and everything was done right then and there. They sent me that quotation in the mail and everything seem to be fine so I was good with that. I appreciated all the help the rep gave me and I'm satisfied with what I purchased. I've already recommended them to some other people. I told them to call Endurance and tell them about their car. I'm pretty sure Endurance will give them a good deal and they can check the other one out and see the difference.

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    Coverage

    Reviewed July 9, 2018

    I bought a Mitsubishi Outlander with 59,000 miles on it. Because I'm on fixed income and a widow, I have to have a warranty so that in case I have any auto repairs, I can afford them. I looked at several companies and Endurance was the first company that called me back. Working with their reps was great. They were very pleasant and professional, so I got bumper to bumper coverage from them. Since then, having the warranty has been very valuable.

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    Customer ServicePrice

    Reviewed July 9, 2018

    I have a luxury car and my warranty with them has run out. I wanted to continue to have a warranty and went with Endurance because they were all so persistent. The representative I worked with did her job really well. The only issue I had was the quote changed to about $15 more after she had quoted me. Even though I had said yes, she went back and said it probably was not gonna go through. So she was very open and honest and I can work with something like that. She also asked me if it would be a problem but I didn't push it. You pay for what you get. I haven't received any paperwork though. I've received the initial email and they said I should receive the paperwork within seven days but it's been two weeks. That aside, I'm very satisfied with Endurance right now.

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    Reviewed July 9, 2018

    The representative from Endurance was very helpful and polite. He explained everything to me but I’ve also done my due diligence before getting a plan with them. I looked Endurance up on the internet, reviewed them, and checked out their credentials. It's very easy to make the payments. I paid $175 down and then $138 comes directly off my card every month. Having a vehicle protection from Endurance is very valuable to me. My wife has some medical issues and my job takes me 125 miles away from the house every day. So, if something happens, I don't have to worry about sending somebody to help and that's a great relief for me.

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    Reviewed July 8, 2018

    I had readings on Endurance online and it seems like they had the least amount of dissatisfied customers. The representative was courteous and very informative, and they put on a good presentation. I was given a reasonable setup for the payment plan as well and straightforward information. There was no double-talking. It was a very good and professional experience. I’m paying a $100 for deductible and it’s better than paying $1,500 for transmission repair. An auto warranty is like an investment, like buying an insurance policy, and you hope that you don’t have to use it. But if you do, it helps you out especially with the price of the labor involved and replacing the parts plus the technology in the car. I’m a simple retired auto mechanic so I know what it is to work on vehicles.

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    Claims HandlingTech

    Reviewed July 8, 2018

    The Endurance salesman that I dealt with seemed to be pretty good and he was better than the other guys. There were a few things with Endurance that I liked better when I looked at the auto warranty companies side by side. I also looked at the reviews online and Endurance came in second or third, which I liked. They didn't explain what I needed to do in case I had to file a claim. They pretty much told me to keep the car and just walk in with it anywhere with a licensed dealer. I'll recommend them.

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    Price

    Reviewed July 8, 2018

    My Mercedes warranty was up at 50,000 and I didn't want to go without a warranty with the car because it's a 2017. Also, anything that goes wrong with it is gonna cost a lot of money. Endurance was the only company that responded to me from an online search. It was very good with their rep and the rep was extremely professional. Unfortunately, somehow I double paid them last month. It was my first time so I have to figure out what happened. But other than that, it was fairly easy to get online and pay the bill.

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    CoveragePrice

    Reviewed July 8, 2018

    I bought an older high-end vehicle and wanted protection on some of the extremely costly components. I looked at the warranties that we offer at the dealership where I work then I did a quick online search. I asked about warranties and Endurance always came up at the top in comparisons. I've been in automotive service for a long time and dealt with a lot of extended warranties so I know which ones I won't do business with. But I had never dealt with Endurance before. Everything I had read was good though. In fact, one of the big survey companies rated them as the best service on extended warranties.

    Endurance also did a good job presenting and explaining the product. I asked a lot of questions in regards to the vehicle and really made sure to try to match up the package with what I was wanting to accomplish. They answered all my questions and were attentive. The cost is fair too. We had one at work that was similarly priced but it didn't provide near the amount of coverage as Endurance does. Purchasing the warranty was quick and painless and setting up the payment plan was very easy. Overall, my experience with Endurance went well and smoothly.

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    Customer Service

    Reviewed July 8, 2018

    For the comfort of my wife, we looked into getting an auto warranty. The transmission went out on a vehicle we just bought one time before, and in getting a warranty, we know that we don't have to worry about something like that potentially. We bought a used vehicle and we know that we would be taken care of. Mainly just looking at internet reviews, Endurance seemed to be the most consistent and had the best reviews that I could tell, so I decided to go with them.

    The representative I spoke to has been really nice and helpful. He spoke English, had a good personality and answered my questions. Anyone I talked to is very helpful. I thought we were just gonna pay monthly, but somehow, we got set up with our credit card, which I didn't realize, but that was fine. It makes doing the payments easy. Hopefully, we don't need to use the warranty, but I'm sure at some point if I do, I have the comfort that if I call them, they'll be able to answer our questions. They're responsive and seemed like a top-of-the-line company.

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    Customer ServiceCoveragePrice

    Reviewed July 7, 2018

    Had to take my Mercedes in as the driver's side mirror motor was not working. Estimated cost $600.00. Repair shop called Endurance and of course, the part was not covered. I called Endurance and as usual was told that if I had read my booklet that I would have known what was covered and what wasn't. Like many of the other reviews that are posted, the customer service person was very nice and helpful. Bottom line is that I had the wrong policy for my type of vehicle, this is after a year of having the policy. Due to how expensive maintenance cost can be, I needed to upgrade to a new policy in which my premium of $128.00 has now jumped to $287.00. Beware!!! I noticed that when reading complaints about other warrant companies that most of the companies respond to customer complaints; on the Endurance complaint site there are no company responses.

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    Reviewed July 7, 2018

    My mom wanted an auto warranty for their van because the warranty they had when they bought it had run out. It’s for their safety, so we know that they're okay. If they're traveling and not nearby where my husband can get to them, they would have the warranty to get their van fixed to get home. I Googled who was the best and did some research and felt most comfortable with Endurance. The representative was very informative, answered all the questions we had and made my mom feel comfortable which was the most important. It was a sufficient experience and it was also easy making payments for purchasing the warranty.

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    CoverageTech

    Reviewed July 7, 2018

    My car was going to be paid for and I didn't want to get rid of it. Though it seemed in good shape, it was past warranty and I needed some coverage. I felt that Endurance was the best provider for me. Their rep explained the warranty well. I was also very happy with what they were charging and all the benefits. The warranty I got was pretty comprehensive to cover everything. However, it's not in effect until August 1st. Also, the rep said something about another oil change. Two weeks before I applied, I changed my oil. I just wanted to double-check to make sure everything was great before I selected my warranty because I didn't want to get into a contract and find out that my problem isn't covered.

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    Customer ServiceCoverage

    Reviewed July 7, 2018

    The 2013 Mini Cooper I bought didn’t come with a warranty so I wanted to get one to make sure everything was covered. I called Endurance and told them I wanted to sign up. The customer service was very good. They were very knowledgeable about what was and wasn’t covered. Then setting up the payment was very simple.

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    Customer ServiceCoverage

    Reviewed July 7, 2018

    I’ve been wanting to get an auto warranty. It’s to feel safe, that I’ll be covered if something breaks in my car. I was looking for a warranty online, and I filled up some forms. Then the next day, one of the agents of Endurance in the Illinois office called me up. And he explained to me the option I have. He offered me first for the three years. But it was costing around 160 or something dollars, which was not a good offer. So I said what I could afford and then he offered me about a four-year plan where it fits my budget. So I said we would do that. He was flexible enough to offer me something that really was in my budget.

    The only thing was that I was hoping for a day to decide on that. But he said he couldn’t apply the same thing the next day. So except for that, I feel like he handled me really well. And I did get an email about signing up online. It was really smooth with Endurance. I had another person explaining to me about what it is and what I should be aware of, and how it’s not covered until 30 days. So it was clear and not so confusing. I got what I wanted so I’m happy. I would definitely recommend Endurance.

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    Price

    Reviewed July 7, 2018

    I thought about trading the car and when I decided that I was gonna keep it, I decided I would go ahead and put extended warranty on it. I went online and asked for a search of the best companies. Endurance was rated number one by the people who had used it. I would give them a top rate on the professionalism of their rep. The information was correct and he worked with me on the price, so that I could get a plan that was affordable for my budget. I appreciated all that. They set me up on payment that was less than $100 a month which fits within my budget very easily. I'm a retired person on fixed income. So, having protection that will help me pay for repairs is a big asset. I would encourage people to seriously consider Endurance.

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    Customer ServicePrice

    Reviewed July 7, 2018

    I had a leased vehicle that I purchased out so I did some research online and Endurance had the best rating. I called and the gentleman who quoted me was very nice and professional. It was the same thing with the people that made the offer official. I paid my initial fee and then less than 24 hours later, I decided I wanted the buy-now price so I wanted to pay in full. But the representative told me I couldn't even be on that price because it was something that they had never seen. She said that they didn't have my vehicle right. But if they didn't have my vehicle, how would they have come back to my truck when I gave them the PIN number.

    But I was still satisfied in dealing with her. She was very friendly and apologetic. She waived one payment if I were to pay in the course of two years but I ended up paying in full anyway. It was a matter of why I had to go through that. It's not right for a company to quote somebody and then back out of it when the quote was accepted. She looked into it and called the managers, and in the end, they agreed with me. They said it was a mistake and honored the quote I was given.

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    Reviewed July 6, 2018

    I bought a used car and my mechanic said that getting an auto warranty was a really good idea. I got one from Endurance and they contacted me. I told them what I wanted and they were able to provide it. I wanted full coverage, bumper to bumper as I don't want to have to worry about anything. Still, acquiring my warranty was a smooth operation and it didn't take very long. Endurance did a good job.

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    Price

    Reviewed July 6, 2018

    I purchased two warranties within an hour apart. One was through Car Shield and the other one was through Endurance. At the time, I didn't know which one to go with and I wanted the one that was best for me. I told Car Shield that I already purchased from Endurance, but they said to go ahead and do this, then I could look over both of them and decide what I wanted. Car Shield only had a 30-day waiting period and they were $200 cheaper than Endurance. So, I went to cancel with Endurance and told them about Car Shield's offer. But they matched that so, I ended up going with them. Their sales rep was awesome and gave me every possible discount that he could to get my payments down. I got a really good deal and I'm looking forward to their service.

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    Customer Service

    Reviewed July 6, 2018

    It's been a pleasant experience with Endurance. Since my car is over five years old, I needed an auto warranty. I looked online for providers and checked the actual ratings, then I saw that Endurance is the best one. Talking to their reps was fine. I called one time because I gave them the wrong mileage and spoke to someone, and it was pleasant. Making the payments has been easy too.

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    Customer ServiceCoveragePrice

    Reviewed July 6, 2018

    The warranty on the Cadillac was going in and instead of roaming around without any warranty, my wife and I decided to get our next warranty. I called and checked several companies and the warranty that Endurance offered seemed to cover more versus some of the other ones that I checked into. So, we went with them. The young lady who helped me was very knowledgeable and whatever questions I asked, she could respond to them and explained to me what was going on. Other than that, the monthly payments are taken right out of my checking account as a debit so I don’t have any worries in terms of sending exactly what the cost is.

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    CoverageTechPrice

    Reviewed July 6, 2018

    This company was highly recommended by the dealership. The package and all was really understandable, to the point and covered everything I needed to know about the plan. I've had nothing but positive reaction to it. It's been wonderful and the payment plan has been easy to work with. Everything has been positive. Go with Endurance. I shopped around and I don't think the other companies can beat them in terms of the service and the price. There was no pressure in any way with Endurance. The representatives were great and they convinced me.

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    Customer ServiceCoverageTech

    Reviewed July 6, 2018

    When I bought the 2011 Honda Ridgeline, I also bought a warranty through the dealership which was a big mistake. Honda has a good factory warranty and they cover a lot of stuff but when it ran out after three years, so did the warranty I bought through the dealership. I paid that warranty for nothing. Then I got a warranty from Century Warranty Services but I cancelled it because there was a lot of exclusions including the timing belt which is one of the most important ones and that’s a $1,800 item. And the belt has to be replaced when it starts wearing because if it doesn’t, it can throw the timing off and could cause a lot of engine problems. In the beginning, they told me they cover all the engine, everything on the engine, but I came to find out they didn’t cover some parts.

    I then switched to Endurance who gave me a better deal for less money and they cover what I needed to be covered. During the purchasing process, they were informative and answered my questions. They were interested in giving me the information because when I asked the question about the timing belt, the guy didn’t know the answer and he went to his supervisor and came back and said they do cover it. They were willing to get out there and check. The other company did not do that. Check Endurance out. Their customer service is good and they're willing to answer your questions.

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    Customer ServicePrice

    Reviewed July 5, 2018

    I got an extended warranty for protection for the vehicle that we purchased. Endurance called me back and had a good price. It was good with their rep but they wanted to play the back and forth game with their pricing. It would have been much better to come out with their best option first instead of going back and forth. But the payments are already set up and I would recommend them.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed July 5, 2018

    We had purchased a different vehicle and for peace of mind, having an extended warranty is very valuable. We called around and compared coverage and prices, and Endurance Auto has a better coverage. We purchased our warranty on the phone, and their rep explained the benefits and how to file claims. Our payment plan was affordable, too.

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    Reviewed July 5, 2018

    My wife always kept asking me why I didn't buy a warranty when I purchased our Dodge Ram, so I looked to see if I could purchase one. Endurance was the first company that called me back and I spoke to a lady rep. She took my card and I got an affordable payment plan for the warranty I purchased. However, I'm still waiting for a membership packet for what I purchased.

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    Customer ServiceCoveragePrice

    Reviewed July 5, 2018

    I bought a car at an auction and its regular warranty expired about two weeks before that. It only had 28,000 miles on it but I thought I would be pressing my luck if I didn't have a warranty. It would not be cheap but I thought it would be better to be safe than sorry. Besides, it might be the last car I ever own so I need to have it covered. I also live by myself and I have to have dependable transportation.

    Endurance was more expensive than the other ones but the others didn't really offer a bumper-to-bumper coverage which was what I was looking at. Endurance answered all my questions and we did some negotiating on the pricing. I'm gonna be retiring soon and I didn't want a monthly payment hanging over my head. So we negotiated about the plan total versus no financing and I had already made the small down payment that held the contract open. Then I changed it over to a zero deductible so that worked fine. But when they put the contract through, it had a $100 deductible on it so I had to make a couple of phone calls back and forth. We were able to fix that and not change the timing from my original sign-up date so that worked very smoothly. I've paid the whole thing off too.

    Endurance was a few hundred dollars higher than what the other ones were quoted but the coverage is better so it's worth it to me. All it takes is a couple of no $100-deductible and I've made that up. And something's gonna happen at some point. They said the warranty is up to 100,000 miles or five years and I would never ever hit 100,000 miles. The car that I got rid of before I bought this one was 10 1/2 years old and it only had 80,000 miles on it. So mileage is not my issue and I figured if there's anything that's gonna go wrong with it, it'll go wrong within five years.

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    Price

    Reviewed July 5, 2018

    The vehicle I bought seems it could be really expensive to maintain if something goes wrong. I read some reviews of Endurance and they looked good, but at the same time there were some negative reviews as well like how they sometimes they don’t provide for the parts cost. Yet based on all that I’ve seen, Endurance is the safer bet. Then their representative explained all the benefits of the different plans and it was easy to make the payments. I would definitely recommend Endurance.

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    CoveragePrice

    Reviewed July 5, 2018

    I bought a Mercedes-Benz that was not particularly new. Although I already had the factory warranty, I wanted be prepared even before the warranty expired. The place where I bought the car had their own company warranty but it wasn’t enough for me. It was really expensive and its coverage was also so limited. I started looking online to see what were the top companies offering extended warranties. I know everything depends on reviews or third-party companies to get good rates on the web. But when a company is in the first or second place on the website, it means that at least they cover people. They had to bring something good to be there.

    Most of the websites chose Endurance as the best company or at least the second best company. It looked like a new company but it had a lot of good reviews. So I called them and checked what they offered. The guy I talked to was a good rep. He explained everything and tried to get the best package. He also looked so excited to explain to me everything and that was a good thing. Most of the companies don’t take the time to interact with people like that. Plus the package they offered me was really cool. The warranty is a good option to be ready for any problem with the car. Overall, I've had a good experience with Endurance and I’m gonna recommend this company to other people.

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    Reviewed July 4, 2018

    When I purchased the car, it came with a warranty on it. Then it ended so it was time for a new one. I was trying to find if there was one that was better than the one that I currently had, so I shopped around a little bit. Then I called Endurance directly because of the reviews that I saw online. I also saw that they were the better choice according to the ratings that they had. Talking with their sales rep went pretty good and paying for the policy was not difficult as it came straight out of my card. And as soon as I got the warranty, I started talking about it to others.

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    Price

    Reviewed July 4, 2018

    My BMW factory warranty expired and I didn't want to take a chance. I looked at several options including buying from BMW directly but then that was too expensive. Everything checked out pretty well with Endurance so I went with them. Their rep was very helpful. He gave me some pointers as well as a discount. He was able to help me choose which plan would work for my vehicle. I am a lifelong BMW driver. They are very reliable vehicles, but they can also be expensive if you don’t have the warranty. I got bumper to bumper coverage and set up an autopay arrangement with them. Endurance now takes the payment out of my account every month. Everything was easy to set up.

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    Customer ServiceCoverage

    Reviewed July 4, 2018

    I bought a 2014 car and I'm an old guy and I don’t do any work on my own cars anymore because there's so much electronics and things that are in these new cars that I can't fix anymore. So, I figured that it would be a good idea for me to get a policy on it. Even if I don’t use it, I want that protection because in these new cars, there's so much that can go wrong with these computers and all. I looked it up and went through a couple of auto warranties, looked at the different policies, and then I decided on Endurance mainly by the recommendation from ConsumerAffairs.

    The reps were great. There's so much to this policy including what they cover and what they don’t but I had researched it a little bit and I was very happy with the way that they were so concise. They spoke language I can understand and they were really outstanding. They were so good in explaining everything to me and that was part of the reason I went ahead and got the Endurance.

    I put it on an automatic payment on my bank account and they take care of the rest of it. I don’t have to worry about that. It was too easy and they were really good. They knew exactly what they were doing. And the payments are very manageable for me and that was the other reason I got it. I got a great policy, easy payments every month, and it covered everything I needed to have. I was very happy with the way everything worked out and the service that they gave me. They're really nice people to talk to.

    There's a 30-day waiting period and a thousand miles before the policy becomes effective which, as they explained to me, is mainly to make sure that I'm not going into this policy with some kind problem that needs to be fixed. So, it's fine. I told my grandson about Endurance. He has about 36,000 miles left on his warranty. I told him that when the time comes, Endurance would be the people to call and extend the warranty even further because he could afford it. And so far, it certainly appears to be everything that they said. I've read through the policy and it covers everything like they said they would.

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    Customer Service

    Reviewed July 4, 2018

    My vehicle warranty was running out. I looked into getting a warranty and Endurance Auto Warranty was the first one to call me back. They had a pretty good offer and they went through everything for me. They also explained how everything worked and it was really good. It was easy making the payments for purchasing the warranty as well. Give Endurance a call and try them.

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    Punctuality & Speed

    Reviewed July 4, 2018

    I had gotten a used car that I am gonna be using for some of the work I'm doing. I don’t have a warranty on it and I wanna make sure I can cover any issues that will come up. Endurance was the one that responded the quickest when I started looking at companies. There were a few others that popped up that I looked at, but it sounded like Endurance knew what they were doing and what they were asking for was reasonable.

    Endurance has done a great job. Everything was straightforward. They contacted me and we went over what was provided and they got the paperwork to me quickly. I haven't really had it that long, so luckily I haven't needed to use it but I'm happy with them so far. The representatives are very professional, too. They treated me right and I don’t have any complaints.

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    Customer Service

    Reviewed July 4, 2018

    My cousin did the research then got me turned on to Endurance Auto Warranty. They were really good and I would recommend them as well. When I purchased the warranty, they were very informative and everything was good. Afterwards, I had a question about renewal since the warranty expires after a certain amount of time and the customer service rep was polite and able to answer my question.

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    Coverage

    Reviewed July 3, 2018

    I bought a vehicle and it didn’t have any extended warranty from its owner. And having an extended warranty is very valuable with some other cars nowadays. Endurance is one of the higher rated warranty providers and their representatives are knowledgeable. I’ve got their full coverage and making the payments for the warranty is very easy. I have received paperwork and I intend not to have any problems if I'm gonna have to use it.

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    Tech

    Reviewed July 3, 2018

    Anytime you own a Jaguar, you better have a warranty. It's not a car that you would want not to have under warranty and I did my homework on a lot of companies. Endurance had a lot of good reviews and when I called my dealership, they confirmed that they work with Endurance so that made the decision easy for me. But I still had to interview them and make sure everything was good. And it was. I now have them set up on autopay. I've also recommended one of my Jaguar buddies to Endurance. But even when you have a manufacturer warranty and get an older car, it's smart to get a warranty as well. You may not ever use it but if you do, you better have it.

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    Customer ServicePrice

    Reviewed July 3, 2018

    I wanna make sure I had the proper maintenance for my vehicle, so I considered getting an extended auto warranty. I've seen a couple of Endurance commercials and then when I went online, I Googled extended warranty for cars, and Endurance was at the top of the list. I checked them out and I’ve seen good things about them. I also just kept seeing them pop out, so I tried to give them a call. I got introduced to a guy who explained what everything was and assigned a warranty for me. He also tried to get us lots of discounts because of the miles on my car and the rate he gave me as monthly payment is pretty affordable. Endurance Auto Warranty is pretty awesome and definitely a good thing to have.

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    Customer ServiceTechPrice

    Reviewed July 3, 2018

    I bought a used car and I wanted to make sure that it would be taken care of if something was to happen to it. I called Endurance and the representative answered all of my questions. I also had read some reviews online and they have the best price, so I went with them. I've paid the deposit and it was easy. Their customer service is great too. I've had a million questions and they did a good job answering all those. The first guy I spoke with was super nice. If he didn’t know the answer, he went and tried to get more answers for me. So, that was perfect. Then, I had spoken to the actual dealer where I would take my car if anything was to ever happen, and they suggested that I call back and ask more questions about the warranty. When I called back, another representative picked up the phone and she was nice as well.

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    CoverageTech

    Reviewed July 2, 2018

    Great service, great coverage so far. I was skeptical because I’ve heard mixed things about extended warranties, but because this is an independent company that’s not connected to a dealership I’ve given it a shot. It’s great to be able to jump on chat to ask questions and to not have to worry about minor repairs and things going wrong.

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    Reviewed June 28, 2018

    Me and my wife broke down in Florida. We live in North Carolina. No help no from anybody local. Call Endurance and spoke to Eddie and he went above and beyond to secure my vehicle and make sure that me and my family made it safely back to North Carolina. I was mad and upset he handle me with complete professionalism no matter the question or issue. All in all I would be stranded and car-less without Eddie and Endurance. I'm an retire 0311 marine and we need all the help we can get. Thank You guys.

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    Customer Service

    Reviewed June 26, 2018

    Endurance Auto Warranty has a good rating online and I’ve heard good recommendations from people about their service when something is broken. Clifford, the guy I was working with, went over all the terms with me in one day and he gave me a lot of good information. We talked about two hours about all the things that I’ve been through with extended warranties before and he let me know all the things and possible benefits of their policy. He also told me how scenarios would go, which was very important to me, and how their reaction times were. It was a great experience and I promised him that if I bought the car, I would call them back on the same day before I drive it off the lot. I ended up buying the car so I got the extended warranty from them.

    They gave me the option of being able to pay it off earlier and I’d get a discount from that, which is an excellent option. So, I’m thinking about paying it off. Other than that, I don't have any issues with the payment and like the terms as far as the years and the miles. I trust in their service and so far, everything has been a hundred percent.

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    Customer ServiceClaims Handling

    Reviewed June 25, 2018

    These guys know their stuff. A lot of bigger companies will just hire random people who don’t know anything about the service they’re selling to answer phones all day. This was not the case with Endurance. I called up twice to get help with filing and checking in on a claim and both times I got great service with actual answers for all my questions. There was no waiting to get a manager or double talk. I got clear information about how to file my claim and what to expect moving forward. That was all I wanted. Now I’m waiting to hear back about my claim. The first woman on the phone told me that the deductible for most repairs doesn’t go above $200, which is great. Usually my husband takes care of this kind of stuff so it can great to get on the phone and be able to deal with the problem without knowing much about our plan or coverage. Kudos to Endurance for going above and beyond in the customer service department.

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    Reviewed June 25, 2018

    We were buying a used Volkswagen car that was nearing 100,000 miles in mileage and the value of the car was greater than we wanted to risk having a major problem with and then start paying off something we couldn’t drive, so we decided to get an auto warranty. I saw a couple of reviews of auto warranty providers online and Endurance had good reviews, so we got an extended warranty from them. We got billed and I paid for the warranty all in one shot, and that was fine.

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    Customer Service

    Reviewed June 22, 2018

    I needed help with a repair approval request. I was transferred to customer service. Christopher ** helped me out. He was very patient with me, clarified what info they needed, and solved my issue. He was very understanding, clear, and calm during our whole conversation. His patience with me was key. It is so relieving to find some great customer service.

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    Customer ServiceCoverage

    Reviewed June 15, 2018

    I purchased my contract. Gave them all the information they needed. Waited my 90 day waiting period. After 3 months I needed to use the warranty but they pay for nothing. Then to avoid paying they give me some bogus reason. Then they say they pay for towing but didn't. And they say you can get a full refund if you cancel by 30 days. How the heck are you to know you can't use the warranty until your waiting period is over in 90 days. I do not recommend this company to no one. And all the representatives are either rude or act like con artist or used car sales people. Oh and not to mention if you want to cancel you have to send a letter to them but yet they don't ask for any paperwork when it come to starting the policy. They give all third party extended warranty companies a bad name.

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    Customer Service

    Reviewed June 12, 2018

    Contacted customer service Mr. Eddie ** in regards to policy, he made my experience a great one and I will be using your service in future. Thank you so much and like stated I will be using Endurance again. You should Mr. ** a raise again. Thank you.

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    Reviewed June 12, 2018

    I looked on the internet and chose who had a good rating through the Better Business Bureau and good customer satisfaction. Endurance's specialist answered all my questions. And then, we were set up a 130 upfront payment and a 105 a month for two years.

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    Reviewed June 8, 2018

    I talked to Christopher ** yesterday concerning the qualifications of my warranty policy. Even though I don't qualify for service yet Christopher gave me the highest quality service I've ever received. He was extremely courteous, polite and well informed concerning my warranty policy. I was disappointed that I did not qualify for service because the engine needs rebuilding or replaced. Therefore I'm having to let my SUV go back to the financial institution, however Christopher so graciously is keeping my policy open until I can purchase another vehicle and put it under a factory warranty. He has treated me in a most professional manner and needs to be commended for his service.

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    Customer Service

    Reviewed June 7, 2018

    Contacted Eddie ** at customer service and he was very helpful in assisting me with all of my concerns and needs and he assured me of my complete satisfaction as well as putting my mind at ease so thank you very much Eddie!

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    Reviewed June 7, 2018

    Thank you Eddie for all your help. I have heard horror stories about warranties but you definitely changed my thought process. You are awesome and I will recommended my friends and family to you personally. Again thank you.

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    Customer ServiceClaims HandlingCoverageRefunds & Payouts

    Reviewed June 6, 2018

    I thought this company was very well reviewed and a wonderful company to take over my gently used Audi S6 once the original warranty expired. Flash forward a year and a bit. Cam adjuster went out, engine needed to be pulled for "tear down." After that, my shop was told that the teardown will probably not be covered (I have the top warranty). To get to the cam adjuster you have to pull the whole engine. I didn't understand why they wouldn't cover that (that's the biggest cost of this repair) but I decided to wait for the adjuster to come out and get a final verdict on coverage. Come Friday, adjuster came out, was a total ** to everyone at the shop and just rude on all accounts.

    Come Tuesday, no word on coverage. My shop had to call the company for them to tell them that the claim was denied because the intake filter was changed with a non-stock one, and that the catalytic converters were off the car (they need to come off to take the engine out). When I called the company to cancel my warranty (to get some money back so I can cover the repairs, since they won't) I was told by the service rep that they don't cover any parts that are not made by the original manufacturer. In other words, don't go to AutoZone and buy a replacement K&N filter for your stock air box because it voids your warranty. Even Audi didn't have a problem with it, but they do. I feel like anything over what you paid, they will find a way to decline your coverage.

    Read the other reviews, all the 5 star reviews have not had to file a claim. They just had a good experience while purchasing the warranty. Most of the one star reviews have had multiple things declined for no legitimate reason. I hope this review can save someone the hassle of going through what I did. Just save your money, or go to your trusted local shop and ask what company they generally have good experience with.

    This company are just good salesmen. They will do anything to sell you their product but when it comes to paying out they will screw you. I should have caught on when they told me if I secure my contact in 24 hours I will get a lower rate. Also most warranty companies will give you your full money back if not used. Endurance only gives you a prorated amount back. Save yourself money, time and headache and find another company. Don't rely on the "good" reviews which don't mean anything if you read them. Hope this helps someone. By the way, my repair ended up being a bit over $8,000. I now know why they wanted to find anything to deny my claim.

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    Customer ServiceCoverage

    Reviewed June 5, 2018

    Thanks to Christopher ** I was able to fix my payments. There’s no need to cancel my coverage no more. His customer service was excellent, very polite and flexible. Now I’ll stay with my coverage. Thanks to him being able to help me.

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    Customer ServiceClaims HandlingTech

    Reviewed June 4, 2018

    I purchased a warranty in April of this year for my vehicle after the recommendations from my family who have warranties on their vehicles with Endurance Warranty. Last Wednesday my vehicle shut down I had it towed to the service dept of the dealership that I purchased my car at. They have been the only ones to work on my vehicle since I bought it. On Thursday, 5/10 I was told by my service advisor that when they spoke to Endurance they were told my contract is on hold. I called Endurance immediately to inquire why. I was told the mileage on my contract is 300 miles under the Carfax that was pulled on 3/2017 on my car. I told them this has to be a clerical error. I was given instruction to have my service advisor send in the mileage on my speedometer and fax it to the Endurance Claims dept. Well I let my service advisor know and they sent in the information by the end of the day on 5/10.

    On Friday, 5/11 I called Endurance to confirm that they received the email and fax from my service advisor. I was told that they did not receive. This chain of calls continued each day this week. On Monday, 5/14 when I called I asked for one point of contact at Endurance to speak to so that I do not have to relay my story each time I call as well for my service advisor to work with. I was given that and Bob never returned my calls or emails from my Service Advisor.

    On, 5/17 I was fed and had enough. I called Endurance to let them know I would be seeking my attorney's advice on how to proceed forward with canceling my policy. I spoke to a rep named Mike and he offered to help me get answers. My service advisor was asked to email in the information that he had emailed and faxed. My service advisor did that for the THIRD TIME.

    On 5/18 I received a call stating that my claim was denied due to the clerical error. Then I was told because I have over $3000 in repairs that they could find a shop that was cheaper to make my repairs. I reminded Mike that my car has only been serviced at the dealership since I purchased it and that my car is not running because it shut down on me on 5/9! To not have my calls returned, emails answered for over a week is unacceptable. Not to mention they never let me nor my service advisor know the status of my case each time either of us called. Over the past three weeks myself and BMW have spent over 20 hours on the phone and emailing Endurance and have been duped by them completely. Not only did I have to pay the repairs but my policy with them is $4000 as well. This means I am now out over $7,000! That is a down payment for a car or used car.

    This is the worst service I have received for $4000 and I do not recommend anyone purchasing this warranty. Endurance is not the best in the business and they do not keep their word. They do not return emails, phone calls nor call you back when they say they will. I have family members with their policy and now they are also looking to cancel their policies after this incident.

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    Coverage

    Reviewed June 1, 2018

    The torque converter went on my truck. Took to a shop by my work, they said it needs to be rebuilt as the torque converter went. Apparently a torque converter is not a part of the transmission nor does it use the fluid from the transmission. The part is not listed on the not covered parts as per the policy but somehow they claim it's not covered.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingPunctuality & Speed

    Reviewed June 1, 2018

    I have never written a review or ever documented a product failure, however I felt it was my obligation to make buyers understand what they are getting, or rather not getting, with an Endurance policy. I have a 2011 Dodge Ram 1500 4 wheel drive truck. I purchased this vehicle brand new and never added any aftermarket additions or upgrades. I have adhered to the maintenance schedule and take pride in keeping my truck serviceable. As the truck's standard 100,000 mile powertrain warranty expired I began looking for an additional warranty to cover any unforeseen repairs. I did my research and looked at the overall reviews and Endurance was rated in the top two. I looked at the policy to insure the powertrain, to include the transmission, was covered.

    Here is what it states in the policy “TRANSMISSION: All lubricated internal parts contained within the case. Computer modules & solenoids; filler tube & dipstick; vacuum modulator; and internal linkage. Transmission case ONLY if damaged by the Breakdown of a lubricated internal part.” With that definition, I was comfortable any issue that arose with the transmission would be covered. I chose the Premier Select package and paid for the term of the policy in full. I had the policy for a little over a year and on Tuesday March 27 I had a service engine light come on so I took the truck to a Dodge dealership. On Thursday March 29, I was informed that the service engine light indicated issues with the transmission. I provided the dealership with the Endurance claim telephone number to move forward with a claim.

    The dealership submitted the Claim to the insurance company. Endurance said they had to have an inspector verify the codes and would be there on Monday April 2. I felt the claim was going to be covered and knew the policy would cover a rental if needed. I rented a car for a week expecting it would be covered and a week would be long enough for the repair. The inspector does not show up until Wednesday April 4. April 4, the inspector arrives, verifies the codes, and leaves the dealership. No information was given to the dealership. April 6 - I call the dealership inquiring about my truck and they said they have heard nothing from the inspector. I have to call the insurance and get an update because neither dealership, nor I, have heard anything from Endurance. Endurance states they have not called the dealer back and the dealer has to call them.

    The dealership calls Endurance and they require the transmission to be dismantled to find cause of failure. On April 9, I receive a call from the dealership and have to approve a $583 tear down before insurance will move forward. This is written in the policy that I may have to incur this cost. If I don’t approve the tear down they will not move forward with the claim. I approve the teardown and have to wait for an inspector to come look at it again. April 11 inspector shows up and reviews all information provided by the dealer and leaves. There was no abuse or neglect identified. April 13 I call the dealership looking for an update. Dealership has not heard anything so they call Endurance. After multiple conversations between the dealer and Endurance I am informed by dealer that Endurance will not cover the transmission because it was caused by the torque converter.

    NOTE: Nothing in the policy says it will not cover the torque converter. What they say in order to make sure they have a catch all is “for any part not specifically listed in the schedule of coverages.” There was NEVER a call or explanation that was initiated by the company about why my claim was denied. I called to get an explanation. Explanation: The torque converter caused the damage therefore, the transmission is not covered. Evidently, they do not consider the torque converter part of the transmission. The torque converter is considered outside of the transmission case. Please feel free to research a picture of the transmission and you will see where the torque converter is located.

    Endurance says it is within the housing of the transmission but not the actual case, therefore not covered. That is their out and how you will now be on the hook for a $4500 transmission bill. Not to mention the $2395 I paid for the policy that did nothing and the $336 for the rental car that was not covered. Also, remember you had to pay $538 to have the transmission dismantled. Their “independent” third party inspector has to inspect it and tell you it was the torque converter that caused the failure, coincidently that lets the company off the hook. How many times do you think a transmission failure can be attributed to the torque converter? April 27, one month later I got my truck back from the dealer. Trying to understand why. May 1st I called Endurance and wanted to have a written denial letter explaining how and why my claim was denied. I initially spoke with a claims representative who had to send me to his Supervisor Daniel **.

    It was not a pleasant conversation and turned very contentious. His stance was that the policy clearly states what is covered and what is not. I explained that I wanted a written denial letter so I could use it for future litigation for false advertising. The conversation ended with him stating that would send me a letter with a time frame of 2 days to 2 weeks. May 25th I still have not received the denial letter. I called at 08:00 was informed ** was not in his office and would call me back by noon, he never called. I called back at 13:00 and was told he was in a meeting and would call me back. Never received a call.

    May 29th I called again and after an extended hold I spoke to **. I asked why I had not received a call and he stated he was not in the office on Friday. I asked why I had not received the denial letter and he said it was mailed on Friday the 25th. I asked why it was not mailed within the timeframe he stated. He said he was not sure and they must be backed up in the processing department. The point again is failure to follow through. Your policy does not cover what you think it does when it comes to the transmission. Make sure you understand that. And remember they will put it back on you and say “sorry you can’t read the fine print and know what is covered and what is not.” This review is intended to inform you what you are going to be dealing with when you purchase this product.

    It was a peace of mind when I purchased the product, then turned into a nightmare when I had to use it. If I had known this information or read a review that detailed what actually happens in the case of a major repair, I would have definitely looked somewhere else or at least asked more questions. I gave 2 stars for customer service because the initial calls to their operators were always professional and courteous. The manager was not.

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    Claims HandlingCoverage

    Reviewed May 31, 2018

    DO NOT BUY This Policy. This is fake. NOTHING IS COVERED. All they can say it's a pre-existent condition, even though I've provided all necessary documentation they still denied a claim. This is a total Scam.

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    Coverage

    Reviewed May 31, 2018

    My warranty was out and I wanted to make sure if anything happened to my truck. I’m a mechanic myself so I know the amount of work I have to put if anything happens on it. I don't like doing it and always not making any money on that. When you work on your personal car, it just takes too much time out of your hands so I might as well just pay something that I go forward in if anything happens and I know I’m covered.

    The Endurance rep answered every question, was polite about everything and he gave me all the specific info. I didn’t have everything unsaid. Nothing confused me. He sold me really good. I gave them a card number over the phone and he set the payment plan up. It comes out of my bank account. Once I set that up, I did the payments. I set up the maintenance that he told me to make sure that I do. Once I added the protection, they just wanted to make sure I have paperwork and that I had done work and everything on like service the whole truck prior to that so I have all of that on file.

    ‘Cause prior to that, my other extended warranty then required that. So I just went and did a full tune-up and made sure everything was flushed. But now, I’ll keep it in track. So that way if extended warranty has any question on it, then I have all that paperwork to back up everything I’ve done to it. I haven’t had a chance to use Endurance, but everything else was perfect.

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    Price

    Reviewed May 31, 2018

    I had a five-year warranty on my other car. I didn't lose my money 'cause all I did was take that money and bought the warranty from Endurance. The rep explained what other companies didn't give me and what Endurance did. He broke it down to me in layman's term so that I could understand it. I could also have my other files lined up. He knew well what he was offering and gave me the best price. And so far, Endurance has been excellent.

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    Reviewed May 29, 2018

    My sister has an extended warranty with Endurance. I have also checked out other extended warranty companies, and Endurance came to be the best and had the best features. The Endurance lady I spoke with was very informative and positive. She knew what she was talking about so I felt comfortable. I had talked to a lot of people and other companies, and I didn't feel like that's what I wanted. Plus, price-wise sealed the deal. The initial payment was $119 and it was reasonable for me. While I have not used them yet, I'm well pleased.

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    Claims HandlingCoverageTech

    Reviewed May 29, 2018

    I wanted a warranty on the vehicle I just bought. I googled what was the best top provider right now, and Endurance was the top. The representative did good during the purchase as well as in explaining how to file the claims or any benefits and coverage. Making the initial payment was easy also.

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    Reviewed May 29, 2018

    There was a different policy we almost purchased, but the reviews about Endurance's follow through were amazing, unlike other companies that have horrible ones. We bought an older car and since I didn’t want any problems and wanted things to be simple, I went with Endurance. Their reps were really good. They weren't pushy nor too salesy. They made sure everything would be sent to me so I could review them at my own space. I'm just hopeful that the warranty would be as good as it says.

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    Tech

    Reviewed May 28, 2018

    I used to have another extended warranty provider but they declared bankruptcy. So then for some cost-related reasons, I went with Endurance Auto Warranty. I had a very good experience with the representative during sign up as well as when making the initial payment. However, it was not clear as to how the process works for some of the initial as far as when I took the little check in and then I had to provide the copy back.

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    Customer ServiceCoverage

    Reviewed May 28, 2018

    When I purchased an older vehicle, I was looking for a warranty that covers the most components. Then from the website, I looked at the best option from the research that I did. I decided to sign up for an auto warranty through Endurance, but I do not have the warranty anymore because it misrepresented what was actually covered from the initial call. What I was attempting to get fixed wasn’t covered and I was given a short explanation of why it wasn’t covered. All in all, I was under the impression that it was an exclusionary policy because that’s how the agent described it when I bought it. But it was not. So I canceled. I still had a pleasant interaction with their reps even though I was canceling.

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    Customer ServiceRefunds & Payouts

    Reviewed May 27, 2018

    When I bought my 2015 Volkswagen Jetta from a car lot in 2016, I thought I was getting a good deal. The people kept saying it was still on the warranty. It had about 34,000 miles. I finally got a car that didn’t have that many miles and I was so happy. So I drove it a couple of times to New Orleans and back. Then later on, I found out that my warranty is out. I didn’t know my warranty was up at 36,000 miles or three years.

    I purchased a warranty from Endurance and they had good customer service. It was May when I got it and I paid a down of $150 fixed. But I didn’t know or I didn’t pay attention that they were gonna take out a payment of $124 the same month. I didn’t know that until yesterday when I needed to get some money. I was checking my account and I didn’t have any money. I was like, “What happened?” It almost depleted my account and I had a problem with that. I still ended up having a problem with my car but I wasn’t able to use the warranty until 1,000 miles in a month. So I had to get the car fixed and that took a lot of money.

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    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed May 27, 2018

    My husband and I wanted to cancel the policy because he was not going to really keep the car for that period. I had discussed it with him and it happened very quickly. I called the next day but the rep from Endurance told me that I had to wait for the packet to come. I did not understand that. The time was ticking because they have that 30 days. I knew that I needed to cancel it but I waited 10 days for the packet to come just so I could send it back. They are trying to sell services and that's fine. But when it comes to someone cancelling, it is a delay in giving that information to the proper people to stop the payments coming out of their account.

    When I saw the first payment coming out in addition to the end of the deposit that was supposed to be returned, I called my bank. Then I called Endurance again and they were able to expedite it. But the representative said that they were short-staffed and he personally looked. Sure enough, my packet had been sitting there for the last two weeks. I had to have numerous calls with them to cancel. But the representatives were always proper to us. The person that I spoke with on several occasions was very helpful and personable. He did his job well. I got my money back too.

    The customer service was very friendly but the process is wrong. It was just the paperwork end of it that I was dissatisfied with. That may need to be changed because what if your packet never comes? If you're cancelling, you can't do anything with the car anyway. I don't understanding why you need a packet if you're just calling. Their system is a little slouch too. I'm still getting text messages about my payment being overdue. But I wrote them a text back and then they sent the text that they're gonna stop.

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    Customer ServiceCoverage

    Reviewed May 27, 2018

    I spoke to two other companies and Endurance was the best deal financially, but not in another respect. The other companies have a waiting period of 30 days and Endurance has a waiting period of 60 days. But that was the only thing that was not the best and I don’t think my car is gonna go up in smoke in 60 days. Today happened to be the day that my first payment came due and I was expecting it on the one hand but it said MEPCO on the bank transaction and I did not know anything about MEPCO. It became a mystery but it got solved.

    I called my bank and they gave me the correct telephone number for MEPCO. As it turned out, MEPCO is a company that collects the payments for Endurance. So everything is okay. When I talked to the bank, the representative and I both were a little bit of afraid that this was totally unauthorized coming out of left field. I just have to call my bank back and give them the news that I don't need a new card. The only sad part is that my down payment and my first payment all happened in the same month. So it clobbered my bank account. But it is a correct transaction so I don’t have a problem. I also got Endurance's document and it clearly explains what's covered and what's not covered. I'm happy with it.

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    Coverage

    Reviewed May 27, 2018

    The other warranty company I looked at jacked me around a little bit and pissed me off. On the other hand, Endurance's policy looked really good. I didn't want to put out a ton of money if I can pay $100 a month for the warranty. I made the payment almost two months ago and the purchasing experience was pretty good overall.

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    Customer ServiceClaims HandlingPunctuality & Speed

    Reviewed May 27, 2018

    I have a 2010 Camaro and I'm in a Camaro club. The car was sounding a little funny and one of the guys told me, “You didn’t get the warranty is what's gonna go wrong with it.” That prompted me to look through Google and ended up with Endurance. I got a nice rep who was very knowledgeable about the policy and what was best. I set up payments and it wasn’t very hard.

    I've been very satisfied with my experience although I'm having a mild discrepancy on my first claim but we're working it out. So far, everybody has been friendly and helpful. Also, I called customer service and they said my payment was late. I thought, though, it was an automatic debit because that was what I thought I read in the paperwork. But I paid it all and everything is all right now.

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    CoveragePrice

    Reviewed May 27, 2018

    I looked into getting an auto warranty because I travel far away and it can save me money on maintenance. Purchasing the warranty from Endurance was a good experience. They cover everything that’s internal and the price was good. I spoke with a protection specialist and it was great. We also did autopay so setting the payments up was easy. I was happy with them.

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    Customer ServicePrice

    Reviewed May 27, 2018

    I bought a used car that was out of warranty and I know these new cars get a lot of stuff like 60 some thousand miles. But General Motors only gives you like 30,000 miles which is nothing. American companies will give you worst warranties. It sucks but we still like to buy American. I wanted some peace of mind so I googled warranty companies and read a few reviews. I liked what I read about Endurance and picked them.

    I went online and put all my info in then they called me back. Their rep explained everything to me like how it works. I then made my decision on wanting to go with them. We negotiated a price and I was able to get a better price than when we started with it which I was happy with. He then transferred me over to the guy who makes the final evaluation and I made my payment. I paid with my credit card and they do reoccurring payments every month. Everything is fine right now.

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    Customer Service

    Reviewed May 27, 2018

    Endurance called me one day and they were very good explaining the warranty. They went through everything on the telephone. They were very nice, and they gave me extra discounts when they found out my age. So it was a good experience. I also read the book and Endurance covers everything.

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    Online & App

    Reviewed May 26, 2018

    The application was easy and it was handled very well. It was very professionally done. The gentleman I spoke with at Endurance explained from top to bottom. I've already signed up for auto-pay, which they acknowledged they've gotten. I haven't had any issues and I would recommend them.

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    Coverage

    Reviewed May 26, 2018

    Other companies wanted a big amount out and it was just not feasible. But the down payment and the monthly payment with Endurance really got me. They were very nice and informative. They explained everything to me, including what would and wouldn't be covered. So far, Endurance has been very good.

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    TechPrice

    Reviewed May 26, 2018

    When I bought the truck, I was offered a warranty company called Zurich through the dealer but they didn’t offer half the stuff that Endurance did and the cost was greater. The Endurance representative told me everything that they offered and they would cover a lot more options compared to a lot of the other places. Everything was good with my purchasing experience. And as soon as I paid the down payment, the first payment came out on the due date out of my checking account.

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    Reviewed May 26, 2018

    The rep at Endurance worked with me and gave me a good deal. But I just cancelled it because I don't need to pay a lot of money to get a car fixed.

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    Price

    Reviewed May 26, 2018

    We called four different warranty companies and out of everything that everybody does, I thought Endurance had the best services. The person we worked with was also a nice guy. He had a good attitude and he was able to work with us on getting an affordable payment so I could go ahead and get the process started as quickly as possible. Making the purchase was easy too.

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    Tech

    Reviewed May 26, 2018

    Buying an extended warranty is a no-brainer. I'd rather have the warranty in case something happens and have everything done through the dealership instead of having to do it myself. I asked Endurance for an extended warranty for my vehicle and they were able to give me the information needed and they set everything up for me. It was as simple as 1-2-3. Everything seemed to have gone pretty smoothly. And I have the warranty paid at the same time every month.

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    Customer Service

    Reviewed May 26, 2018

    The warranty on the car was about to expire and it had also been on the car since I brought it so I figured I might as well get another warranty to help cover it just in case. I checked two warranty companies. The first one was American Auto Shield and although I was just trying to get quotes, they were real pushy and I didn't like that. Endurance was the second one I checked. They were able to quote me some prices then they told me that they hoped to hear back from me. Then I called them back.

    I talked to the representative on a weekend and he seemed to be knowledgeable. He even offered some personal stuff as far as what he experienced with cars and how good it is to get something like that. It worked out well and the whole purchasing experience was simple. Once they told me how much it was gonna be, I just requested that they send me a monthly notice in the mail then I would mail the payment in. So far, my experience with Endurance Auto Warranty has been easy and smooth.

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    TechPrice

    Reviewed May 26, 2018

    The warranty I got from the dealership expired and they actually got the warranty through Endurance also. I shopped around and in the list of 10 competitors that I got, Endurance seemed like one of the top. And with the ratings it got, Endurance seemed like a pretty decent deal. The first call I made was to them and the representative offered me a one-time deal. If I didn't make the purchase then, I would lose that deal and that was the only thing that really limited my options. But Endurance was already at the top of my list and I was prepared to take the deal anyways so it didn't really affect my options too much. I took the deal and it was a little bit cheaper to do it right then. Overall, it was a pretty good experience.

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    Coverage

    Reviewed May 25, 2018

    Christopher ** did a great job today. I wanted to cancel my policy for personal reasons and he went above and beyond to keep me as a customer and to lower my monthly rate. I couldn't be happier to have low coverage for something I don't utilize.

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    Coverage

    Reviewed May 25, 2018

    I was very pleased with the way Chris ** handled my situation regarding me making my payments. I was in a bind and he worked it out for me to still kept my coverage and lower my monthly payment. Thanks Chris.

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    CoverageRefunds & Payouts

    Reviewed May 25, 2018

    I was paying $11 out of pocket to the warranty provider I had before and they barely covered anything including diagnostics. I was going around looking for better automobile warranty and Endurance popped up on the internet. I did further research and decided to go with Endurance and I had a pretty good experience dealing with their rep.

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    Claims HandlingCoverage

    Reviewed May 25, 2018

    I have a truck with an engine that is known to not being the most reliable and I didn't know that at the time. So, I figured getting an auto warranty would be a smart move on my behalf 'cause an engine replacement is expensive and the warranty would probably end up paying out. Endurance was number one for the likelihood of reimbursement for issues so I went with them. Their salesperson was okay but there were things that were not fully covered or were not stated that well.

    For instance, I said that I liked to do maintenance on my own vehicle and I asked if I was allowed to do that. Their rep said yes. And then, I got the brochure stating that if I make a claim, I have to have had the service related to the part documented and recently done by a licensed mechanic with a letterhead. So, if I did an engine or transmission claim and I didn't have a record of the service done on that part, then I wouldn't get my support. I feel I was rather lied to or misled. That’s a bummer on my behalf.

    With the value Endurance offers of a max of $12,000 work and repair and the fact that Ford quotes engine and transmission replacement for around ten grand and six grand respectively, I'd never get my vehicle fully repaired. The value is a little lower than what I'm paying but at the same time, it's for four years so the warranty is not too bad.

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    Coverage

    Reviewed May 25, 2018

    I bought a car that has some issues in the past so I wanna make sure that I’m covered in case I have issues in the future. So I checked out Endurance and I found that they’re rate is fairly high. I had a very good experience with their rep upon purchasing the warranty. I asked some questions about it and whether it was available for me to purchase. They covered everything thoroughly. I’ve had the coverage for a couple of months now. I made the initial and monthly payments and I have another one coming up. If you can afford their monthly premium, then go for it. It’s not a bad company. I recommend Endurance.

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    Price

    Reviewed May 25, 2018

    We bought a Chrysler and it's been a wonderful car. But with it being new and with the electronics, computers and all of the gizmos that are on a car now, it can get quite expensive. If something goes wrong with these new modern automobiles then you go in and have them look at you, there's $100 down the drain already. But we're retired and we're on a fixed income. We certainly can't afford $3,000 for this or $2,000 for that part. The warranty also goes out on the car and I thought we better look at something to keep things going. I did some shopping around and talked to a lot of people. Endurance's name kept popping up as probably the best out there so we chose them. The representative was informative. He knew his job and answered all of my questions. That went very well. The payment is also automatically coming out and I don't have to worry about things. With our experience so far, I would recommend them.

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    Price

    Reviewed May 25, 2018

    When I was looking for an auto warranty, I opened a phone book and decided which one I wanted. I also called the company where I purchased my truck from and asked them what they wanted and what they ask for. But their fees were a bit more expensive than what I was looking for. All around, the prices for Endurance were manageable so I decided to use them. Their reps explained the basics. The lady that I was working with helped me. And the individual that I spoke to last took over because the lady that I’ve been working with was off that day. They told me what the payments would be and that there is no penalty for early payment, which was what I was looking for. In fact, I recommend it and I let people know what I was using.

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    Customer ServiceClaims HandlingTech

    Reviewed May 25, 2018

    It was time to renew my auto warranty. I kept calling my previous provider but they didn’t call back and the warranty expired. So, I took it upon myself to find a new one. Brandon from Endurance told me about their company and I was really impressed. The fact that he was so thorough in explaining the plan sold me on their product. I signed up on April 27th and I was told that since I have an older vehicle, it's gonna be 60 days before I could file a claim. At that time, I gave them a mileage that was off by 20 miles which they rounded up to 106,650. Then I paid for the first month. But the other day, I received an email from them requesting for my exact mileage which was too far down the road from the time I placed the contract and I found that strange. They should’ve jumped on it immediately. It also puts me in bad position if I asked to file a claim.

    I called them about the mileage issue the other day and got a young lady. I expressed my concern and I was told that the gentleman I dealt with wasn't in the office. So, I emailed them and so far, I haven’t had the chance to follow up. Other than that, setting up my payments with them was very easy and my overall experience with Endurance has been positive.

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    Coverage

    Reviewed May 25, 2018

    I bought a new car and the original warranty was already expired. When I looked at warranty companies, Endurance had the best ratings online and their employees were friendly. They explained everything and they made everything clear to me so it was great. Making the purchase was also very easy and the overall experience was good. I think the coverage and the plan that I have for my extended warranty are better than anywhere else that I had looked. Endurance stood out and I would definitely recommend them to a friend.

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    Customer ServiceCoveragePrice

    Reviewed May 25, 2018

    We bought a car and we inquired about an auto warranty at the dealer. It was at a ridiculous price. Still, I decided to get one anyway because it was my daughter's car. We got online and read good reviews about Endurance so we called them. However, our experience with their vehicle protection specialist was not positive upfront because when they originally told me the price of their warranty, I said it was too much. But then, they told me to hang on and finally, after some coaxing, they told me that they would have me talk to some pricing specialist. We did that so that was fine but then they messed up again when they did not record my address properly because I never got the policy.

    So, I finally called them and told them that I have never received anything and that I didn't even know what I was paying for. Their representative pulled up my account and the only thing they had was the zip code and the city. They had no house address and no state. That's why I never got anything. I then asked them if I was paying for the warranty and they told me I was paying for it monthly. Thereafter, I stopped the monthly, paid the balance and the lady I talked to on the phone was terrific, the gal that was helping me with figuring out where everything was. While I may have received the policy and the card now and I know it's paid, part of Endurance's process is broken. The selling process is a little bit car salesman-ish. Still, I would recommend Endurance Auto Warranty.

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    Customer Service

    Reviewed May 24, 2018

    The warranty on my truck had expired and I wanted to get another one on it because later on, I might have some problems that I need to have warranty on it. I signed up with Endurance and at first, it wasn't that pleasant. The guy told me about some stuff about the warranty I wanted to get and he gave me a rate and a quote, how much it would be a month and what I would need to pay down. I was just checking into it at the time and I wasn't thinking of getting it right then. He told me that that was the the only time that would be available and I wouldn't be able to get it later if I wait so I decided not to do it.

    But later on during the week, I got a call back from one of the head associates and she talked very nicely. She discussed with me that she was over this other person and told me that she would still be able to give me the same rate as whatever me and this other person had discussed. I decided after she explained that I would go to her. She signed me up and I got it. Now, I'm signed up and I'm getting ready to make my first monthly payment this month. She did everything that she went over with me and discussed with me. I received my policy and it's saying the same thing. So, I don't have ill feelings about it. I'm satisfied with it and I would recommend them to anybody else who needs a warranty on their vehicle.

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    Coverage

    Reviewed May 24, 2018

    When the warranty I had on my car was expiring, I shopped around for companies and a lot of people said good things about Endurance. I gave them a try and the enrollment was as easy as what they say. The vehicle specialist was nice and the initial payment was taken right away. I have read the warranty book and I have to call them so they can go in-depth of what's being covered in the warranty, particularly what it meant by the lubricated part.

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    Customer Service

    Reviewed May 24, 2018

    My current warranty was about to expire so I looked an online reviews of different warranty companies and chose Endurance. So far, I’m still within the 30 days grace period and making payment is just a normal transaction over the phone. I'd tell others to look into Endurance too and read the contracts.

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    Customer ServicePrice

    Reviewed May 24, 2018

    Endurance seemed to have what I needed at a reasonable price. I liked what they offered and they were willing to take the time to answer all my questions. They were courteous and they said that somebody will always be available when I need them. I also looked into my car manufacturer’s own programs but that didn’t seem to be as good a deal. But I bought a used a car and that could make a difference if the car were still in the manufacturer’s warranty then a follow-up from that at the end of it. Nonetheless, I’m happy with things with Endurance.

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    Customer ServiceCoveragePrice

    Reviewed May 24, 2018

    I bought a 2014 Audi Q7 and because my wife owns an Audi, I know that they're very expensive to repair. I priced several warranty companies and Endurance was not the least expensive, but it seemed to be the most comprehensive for the coverage that I wanted so I went with them. However, it took three people to get the price I wanted. The first one explained everything about the policy and quoted me a price. And I said, "Well, that's really more than my budget will allow." So he said, "Okay. Good luck." He did not offer a cheaper price. I had another call from an individual who offered an alternative for a little less money and still was over my budget. The third call I got was from a woman who said, 'Well, let's see what we can do for you." So I suggested a price and she said, 'Well, maybe we can do that." The price I got was far above what I was anticipating. But the fact that my Audi is expensive to repair, I bought it and paid onetime, upfront.

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    Customer Service

    Reviewed May 24, 2018

    An auto warranty is a nice peace of mind. I had a manufacturer's warranty on a 2014 Ram that was a used purchase and it expired. The Endurance specialist was informative and they were able to answer my questions about the policy. Also, the payment plan we set up was pretty easy.

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    Customer ServicePrice

    Reviewed May 24, 2018

    I recently purchased a BMW. I got a couple of other BMW and I just decided that for this one I might need to get it covered. I did some shopping around and it seemed like from what Endurance offers and from their price, it was very comparable to the rest of the other providers. The specialist from Endurance was very friendly and he answered all the questions. But setting up my payments was kind of strange. That time they said that they had just switched to a different service so I couldn’t pay it online and I have to call in the payment. Normally, you could do an automatic debit or you just go online and pay it and be done with it. But that's about it and the guy was very friendly. He gave me his extension and said to give him a call personally when I need to pay it and he'll take care of it for me. And they said I can eventually set up automatic payments.

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    Reviewed May 24, 2018

    Signing up with Endurance was smooth and easy. And their representatives were friendly. I've had them for two months now and they give me peace of mind and security.

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    CoveragePrice

    Reviewed May 24, 2018

    I drive a lot for work so I looked into acquiring an auto warranty. I liked Endurance's price, which was a big factor for me, and what they cover so I went with them. Everything was fine. Their reps answered all my questions and setting up payments was easy. I'd recommend Endurance Auto Warranty.

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    Customer ServiceClaims HandlingCoveragePrice

    Reviewed May 23, 2018

    The Volkswagen warranty for my vehicle is a bit lower compared to other ones. And there are more issues nowadays with their computer and electronics than with the axle parts and stuff. My warranty for bumper to bumper expires in a few months. So, I wanted to get an extended warranty to cover that and the fact that there's an issue with my vehicle. Endurance had the highest feedback for customer rating and their prices were competitive so I went with them. Their reps were very good at communicating the products as well as addressing any questions that I had. And it was extremely easy to set up payments. It was a matter of what options they have to receive payments and what I was able to provide. I gave them my information and I'm already being billed monthly for it.

    I called their customer service one time because I moved overseas and I wasn't sure if their policies would cover overseas. I did speak to a different agent and he was able to offer me a slightly better rate in order to continuously have coverage on the car. We discussed the options and the cancellation polices, etc. And they were extremely cooperative with my case. Overall, it was a great experience and I look forward to hopefully not needing to use them but at the same time I have confidence that they'll be able to support me if I do need to file a claim. And for anyone who needs extended warranty coverage, including family and friends, I'm gonna refer them to Endurance.

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    Customer ServiceCoveragePrice

    Reviewed May 23, 2018

    I like my Dodge Ram and I plan on keeping it. My original plan expired and I got an extended warranty. I called a few providers and Endurance seemed to have a really good coverage over everything. I got my packet the other day and I hope they were not lying to me. And their price seemed reasonable. It sounded like it covered electrical and engine transfer case. It was pretty much bumper-to-bumper and that was really better than the original warranty. The specialist was very knowledgeable and he didn't try bullying me into it. He looked into a few things for me and he came back with the answers. Hopefully, not just want I want to hear, but the truth. And the start-up price is what really got me going too. I was excited about this other place and they wanted more to start up and possibly more per month. And their coverage wasn't half as good either.

    Endurance's customer service reps were really helpful with me because my bank got compromised. It's supposed to happen on a certain week. And I called them up and said I got to redo my bank account thing and asked if they could give me a little bit of a more leeway and they gave me a couple of more weeks. They kept the same price and the whole experience with them so far has been very good. Hopefully, I wouldn't have issues on my truck where I would need to use it but if something comes up, at least I'm still covered.

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    Reviewed May 23, 2018

    The warranty with my car was up. I looked up on Google and Endurance Auto Warranty was rated the top. I signed up with them and everything went great. Their reps were really descriptive. Everything was explained. However, they didn't tell me that the payment was automatic draft, which was fine, but I have made the payment ahead of time not realizing that it was automatic draft.

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    Customer Service

    Reviewed May 23, 2018

    I looked into a warranty because my car was gonna get out of the manufacturer's warranty within less than a year, so I decided to get an extended warranty. I went online looking for different types of extended warranties and Endurance was the first to show up and the reviews were great so I signed up with them. Their rep was very helpful and knowledgeable. I didn't really know what I wanted and he explained everything for me. And in terms of payment, I have to call to do that.

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    Customer Service

    Reviewed May 23, 2018

    My factory warranty on my Audi A5 had expired and it's the type of car that needed some type of warranty so I looked into getting one. The rep from Endurance that wrote my warranty, took my call, and explained it to me did such a great and thorough job. I asked questions that might have been repetitive but he was very polite and willing to help. He was very detailed and gave me the history of the company and how long the company had been around. He told me about how easy and seamless the process taking my car into getting approved. The information he gave really helped me make a decision. I was gonna go with a company that was cheaper, but as I was speaking with him, he gave me some good pointer that convinced me that Endurance was the best to go with. I purchased a monthly auto draft and it was very easy setting up the payments.

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    Coverage

    Reviewed May 23, 2018

    Our interaction with the Endurance representative was good. But she could’ve had a little more knowledge on the products and about what’s included in the different levels of coverage because Endurance offered different discounts. Because some time a month, they have some extra cash to play with or whatever was the discount. But overall, the questions got answered. We chose Endurance because of the price and we did a payment plan. Getting the payments going has been pretty good too.

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    CoveragePrice

    Reviewed May 23, 2018

    I have an existing warranty on my BMW X5 which was getting ready to expire. So, I was shopping around for another warranty. I pulled up three different providers and matched dollar for dollar what they covered and Endurance seemed to cover more for the dollar and up. Their vehicle protection specialists explained what my options were and how I should go about paying for my warranty. They gave me the option of paying for it upfront or putting in on a card. But, there wasn’t much savings to pay it outright so I just put it on my Amex. Still, Endurance is expensive. I hope that the coverage is what they sold me.

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    Customer Service

    Reviewed May 23, 2018

    I don’t wanna over-check without a warranty so I looked at warranty companies. Endurance had good reviews, excellent sales rep and quick response so it was a done deal for me and went with them. Their rep was great. She was knowledgeable, had good presence on the phone and answered all of my questions. It was perfect experience. I got the email I was supposed to get. I went on the site and it’s been an excellent in every way. My experience in making payments was really good too. I gave the credit card number and we were done. If you have a nice car, an auto warranty is 100% important.

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    Reviewed May 22, 2018

    I had a good overall experience with Endurance and I'd recommend them.

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    Tech

    Reviewed May 22, 2018

    All of my experience with Endurance had been favorable so far. It's not difficult to make payments and they just take it out of my account. But it would be nice if they could put in a list of dealership that takes the warranty.

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    Reviewed May 22, 2018

    I got a used car and Endurance seemed to have good reviews online. Their representatives were very knowledgeable and pleasurable. They were friendly people. I just started less than a month ago and the payment plan was pretty fair.

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    Customer Service

    Reviewed May 22, 2018

    I have an older car and I wanted to ensure that the maintenance was covered. I liked Endurance's customer service and their website. They gave a lot of detail of what they offered. Their rep was very nice, very accommodating and very informative. They gave me all the details that I needed and answered any questions that I had.

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    Customer ServiceCoverage

    Reviewed May 22, 2018

    My daughter who is in college drives a car and I didn't want her to get into a situation. Everything was good with the person who helped me with my purchase of the Endurance warranty. They started out telling me that it was a zero deductible but when I got the paperwork, it turned out there was a $100 deductible. Also, they spelled all the names wrong. My daughter’s name is Mysti and since she was born, every time I ever told anybody what her name is, I always spelled it because it's spelled backward. Somebody actually has to be listening to get the correct spelling of it. We also have different last names and Endurance got that wrong too. And they even have a supposed process where you'll talk to a salesperson and then they’ll have another person, like a supervisor, get on the phone to verify what has been done.

    Another issue is I live in Wyoming and my daughter lives in Alabama. I told Endurance to send a copy of the paperwork of the warranty to my daughter in Alabama since the car is there and that needs to stay with the car. The billing address and everything, on the other hand, was supposed to be sent to me in Wyoming because my debit card will not recognize an Alabama ZIP code for billing purposes, it will only recognize the Wyoming one. I set up the payment on automatic draft but it's still not set up on as such because my bank declined it because Endurance put my daughter's address on there as the billing address.

    I kept waiting for the debit to come out of my account but it never came so I was wondering what happened. Endurance told me that it was set up on automatic draft and that kind of irritates me a little bit because if you're expecting something to be paid and it doesn’t get paid, it doesn't seem like the left hand knows what the right hand is doing in the company. At first, I called them and they told me that they didn’t even have a policy that had a zero deductible but I said they did because that was what I was told.

    The rep checked on it, came back online and told me I was right. He straightened out the deductible problem was and also verified that this was supposed to be automatic drafting out of my account. I told them to send me the new things but I haven't gotten them yet. But I'm hoping that they have the address changed right now. It's not unusual to have two addresses and a lot of people do so I don’t understand why that was such a big problem. I order stuff online all the time and had it shipped to one place and billed to another place. My daughter hasn’t had any problem with the car but I'm hoping that if we ever have to use the warranty, we won't get the runaround because it's not very uncommon for people to have kids in college in another state.

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    Customer Service

    Reviewed May 22, 2018

    My husband can no longer work on our cars and keep them up like he used to. We had extended warranties before and they have paid for themselves. Endurance is great with their customer service and extremely reasonable on their prices. It makes me feel very comfortable knowing that I have the insurance. I was so impressed with the rep that I talked to. I asked her if there was a direct way if I needed to get a hold of her, and she gave me her direct contact. She was also absolutely fabulous as far as explaining everything about the warranty. We had the payment plan set up and it was very easy to do.

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    Reviewed May 22, 2018

    Wanting to have coverage on my car, I signed up with Endurance two months ago. They were offering the best out of the rest of the companies. I had a good experience with their people and it's pretty easy making payments. I do it online.

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    Reviewed May 22, 2018

    I have two vehicles covered with Endurance Auto. I saw them on the commercial, me and my wife were looking at them and then I went ahead and tried them right then. The guy that I talked to was good. He's very helpful and he gave me what the company was offering. Making the payments was fine. The rep asked me what day I would be comfortable with paying it because they didn't want me to do anything that I wasn't ready to do right then. He offered me the post-dated check and everything was fine. I will recommend Endurance Auto. I had told my wife to get it for my son, and she ended up getting it for my son's car.

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    CoveragePrice

    Reviewed May 21, 2018

    We have a BMW and another car and from experience, these cars were expensive so we wanted to have a little backup. We did a lot of research and we got the top for the coverage. The person that I spoke to at Endurance was very, very, very helpful and she explained everything to us.

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    Customer ServiceClaims Handling

    Reviewed May 21, 2018

    We have just gotten our warranty from Endurance. I had help from Peter and the representative named Reina, and it was an awesome experience. They did a very good job. We had a problem with our 2016 Honda's brake system that had went out. We went to Honda, and they came and towed the car. We're supposed to have a warranty with them, and before they got the car, the man from Honda called and told us that we didn't have the extended warranty so we had to pay $125 to pick up our car. I told him they were suppose to notify us of those things. He called back and said they had found an extended warranty for us but it was getting ready to be up. And they went ahead and fixed the car but by that time, Peter had already help me set up the warranty with Endurance and being that my boyfriend is the owner of the car, he told me to keep Endurance and forget about Honda.

    Peter was very patient and nice, and he had told me about one plan and said that if I extended it out more months then it'd be lesser for us to pay. So it was awesome that he looked for a different plan to help us pay where we could afford it and keep it versus not being able to afford it and if something happens to our car, there's nothing we can do. He assured me that I'll be well taken care of when I do have to a file a claim. He explained the warranty and told us that if something was to happen to the car, they'll take it to the shop and then we'll pay our $100 deductible and then from there, they'll take over and we'll be able to get a rental car to get around if we need to.

    Also, he told me about the deposit, which I did the same day with him and I was transferred to Reina who was also very patient and she finished off the call. Making the payment wasn't hard at all. And then I received my welcome package when they told me I would. I recently recommended them to someone who has an older car and it's been getting hot on her and she can't afford to get it fixed. But I told her she should try to look into trying to get a warranty with Endurance.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com