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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 83 Reviews 12075 - 12225
    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRates

    Reviewed Oct. 1, 2021

    Endurance does everything in-house. If you have a problem, you call them instead of a third party that takes care of the warranty part of it. I first went with CarShield and then, I found out that I could get a better deal with Endurance. I felt more comfortable with them and the price was a little bit cheaper. It also covers more. Everyone was polite and the rep explained everything about the payment process such as what was going to cover what and how to put a small down payment. The monthly payment was what I expected.

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    Verified purchase
    Staff

    Reviewed Oct. 1, 2021

    I was a little confused about a few things and the representative was patient so that helped out a lot. He answered all the questions that I needed answers to and walked me through the internet to take a look at anything I was still confused about.

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    Verified purchase
    Customer Service

    Reviewed Oct. 1, 2021

    I picked Endurance because the deal was good. It was good and clear communication.

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    Verified purchase

    Reviewed Sept. 30, 2021

    I had a great experience with the reps. They're what made me go with Endurance.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Sept. 30, 2021

    Before I could even call Endurance, they called me and I liked what the guy said. He was clear and direct. He gave me the coverage that I wanted and he added extra things on there that I didn't even expect. I was satisfied with the experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 30, 2021

    I have used Endurance in the past and I was very satisfied. The only reason that we didn't use them again was because my husband made the decision to use somebody else and I didn't know. So this time, we're gonna use Endurance because I really did like them and I had no problem at all. Derrick was the initial rep that helped me facilitate everything. He explained to me how much it had changed, and what all the benefits were, and he was really nice. I told him I would run this by my husband first.

    A lady called me on a Sunday and she was rude and she wanted to know why Derrick did not get my business. I didn't like that. I don't want anybody questioning me and I don't want you pushing me because that pushes me away. You cannot gain people's business nor trust with that type of attitude. At no point did I ever tell Derrick that I was not going to be a customer of his and that he could not help me. He had sent me an email and I responded to the email. I did express my frustration to him to let him know that I did not appreciate anybody calling me on the weekend. The weekend is my time. But overall, Endurance went way out and did exactly what they said that they would do. They worked with us. Everything worked out in our favor. So I am a returned, satisfied customer.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 30, 2021

    I had an excellent experience with Endurance. I had talked to a couple of other places and wasn't really happy with the way they presented their package. Once I made a decision, I said, “I want to move on this, and do it as quickly as possible.” Endurance happened to call me back at the right time. They also followed up a couple of times. The customer service was very detailed and quick.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed Sept. 30, 2021

    I had a good experience with the young guy, Kristoff, that I got the warranty with. I went online one night and filled out the paper, then he called me the next morning. He was very good and a very nice young man to deal with. I told him, “I don’t even have a vehicle yet.” He said, “When you get one, call me back.” I asked about his number, got it and called him back. He was shocked that I did. I spoke to other people and told them I wanted to speak with Kristoff. We had a very nice conversation. I enjoyed doing business with him and I let him know that.

    I got a five-year policy with Endurance. I haven't gotten the paperwork yet, but as Kristoff was telling me all the benefits I had with it, I was writing them down. There was a lot of things that they would do if I had a problem with my SUV, and they sounded good to me. That’s why I went on with Endurance. Other people have been calling, but I stuck with Kristoff.

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Sept. 30, 2021

    Endurance had a plan that suited our needs. Also, they offered a little more at a better price. And I liked that they weren't a broker. They are actually the warranty company. That made a big difference. The first representative was great. But I couldn't finish everything that day. I had to talk to my husband. But when I called back to actually sign up, the second representative was very good, too.

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    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed Sept. 29, 2021

    The sales rep was not as knowledgeable as I would have expected, but he did a good job. I got a bumper to bumper coverage and signing up was excellent. I haven't gotten any paperwork though.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Sept. 29, 2021

    The rep from Endurance explained very well and I decided that I liked the offer. I don't know what plan it was that I got but I’m hoping I signed up for the right one. I've been waiting to hear something on my policy and I haven't received anything. I’m gonna call today and see what's going on.

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    Verified purchase
    Staff

    Reviewed Sept. 29, 2021

    Purchasing the warranty took me quite a while because I was asking so many questions and the rep was explaining.

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    Verified purchase
    Rates

    Reviewed Sept. 29, 2021

    Endurance had a whole lot of better options than the other company my friend suggested. Also, they had 3.5 to 4-star ratings out of 4 stars.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 29, 2021

    I got more bang for my buck and lesser with Endurance and the rep I worked with over the phone was a good one.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 29, 2021

    I liked the way Endurance's policies were, and what all they provided. The rep was very helpful. She even called me back a couple of times because I had to check with my CPA reference to changing from the company I was with. Not only did I receive a call from her, and she called me back two other times as asked, but I also received another call from a gentleman. He didn't know she had already called. And when I told him that I've already spoken to a representative, he was very polite and courteous, thanked me for my time, and hung up. So all the personnel there seems to be okay, happy with their jobs.

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    Verified purchase
    Customer ServicePriceRefunds & PayoutsRates

    Reviewed Sept. 29, 2021

    I liked the customer service on the phone and price of Endurance. I paid for my warranty outright and I contacted them again to add on a couple options that I didn't know I had originally.

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    Verified purchase
    PriceStaffRates

    Reviewed Sept. 28, 2021

    The rep of Endurance explained everything to me. They gave me a good fair price and I went with it.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed Sept. 28, 2021

    The last Endurance representative I spoke to was awesome. She did everything she could to help me. But I had to cancel my policy because I just needed those funds to input into the breakdown that I'm experiencing now. I’ve been trying to get with Endurance for some time. I finally got the funds. Unfortunately, I ran into an issue again which is the reason why I got the extended warranty. But according to their policy, they are not able to help because I didn't get out of the waiting period. It was 30 days, and the 1,000 miles for the requirement. The last agent did everything she could. It was awesome. But the agent before that, I had a rocky time.

    What I told him was I was looking for a refund. He would tell me, “Oh, you have to send me these documents.” I said, “That’s unfortunate because the last agent who I spoke to told me it was an easy process. All I had to do was just call back in and ask for my refund.” And that’s what I decided to do. He got mouthy with me. I asked if I could speak with a supervisor and he said, “No, you can’t speak to a supervisor. I’m gonna put you on hold instead. I’m just gonna send these docs over to you.” That’s weird to me.

    I was not trying to report anybody. I was just trying to get the sufficient help that I needed. One agent can be the bad apple in the bunch. It was more so him being an agent, hearing me out, and saying what he couldn’t do. That's what the last agent did. Of course, we have to abide by what the company says. But at the same time, my issue lies with how he handled the phone call. It was more so, “See what you can do. Don’t put me on.” It was like he wanted me to hang up. What was the purpose of that?

    And the whole thing about asking for a supervisor, “No, you can’t speak with a supervisor. That’s exactly what was going. I’m not getting a supervisor on the line for you.” That was such a turn off. Maybe he is having a bad day. Not once did I yell. I just told him, “Hey, look. Check this out. If you don’t want to handle the phone call, let me speak to somebody else. It’s just that simple. Schedule a supervisor to call back. Turn me over.” That was terrible.

    On top of that, when you’re trying to get a refund, you will have to get these papers notarized. I told him, “There’s no way. I’m in such a bind right now where I can't get anybody to come to me for an authorization because it costs.” There's a fee when they come out to you. I've been at home. I can't even go grocery shopping. I don't have any transportation right now. But the simple fact is, like I was trying to explain, “Hey, what can you do to help me?”

    I explained to the last agent what was going on. When she heard me out, she said, “You know what? Let me see if I could submit these documents without you having to do this notarization. My department actually approved that request and we are good to go.” That’s the exact customer service that I’m talking about. There are some things we just can't get around. Like, I have to submit the document, but hear me out and see what you can do. That's all I was asking.

    I talked to myself that overall, my experience was okay because I didn’t want to base it off of one agent. All the other agents who I spoke to were awesome. As far as the setup, it wasn’t bad. As far as the information, what they provide is excellent. And their rates are good. I recommend Endurance to others. But I didn’t get a good feel over everything.

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    Verified purchase
    Honesty & Transparency

    Reviewed Sept. 28, 2021

    I checked a couple different companies and Endurance was the most honest one.

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    Verified purchase
    Customer ServiceCoverageBilling

    Reviewed Sept. 28, 2021

    I called this other company I thought was a good deal, but turned out it was a bad one. So I called Endurance and they got me what I needed. They explained the coverage really well. They already knew what I wanted which was the full package, like a brand new car type warranty, so that is what they provided. I also asked to extend the amount of years and they were willing to do that for up to six years with the mileage that I wanted for the warranty. Also, I set up my payment through automatic payments with my card. So, that was easy.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 28, 2021

    I bought a new truck and the Endurance rep made it really easy for me to get coverage on it. It was a great experience. Everything went pretty well, all things considered. The rep explained everything upfront pretty well to me. I was pretty satisfied with it.

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    Verified purchase
    CoveragePriceStaffRates

    Reviewed Sept. 28, 2021

    The rep told me what the prices were and I opted to take it. It was just business and I wanted to make sure that if anything major happens, I'm still covered with the bumper-to-bumper on there. I’m satisfied with my experience with Endurance and everything's good. I hope it continues.

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    Verified purchase
    CoverageSales & MarketingMaintenanceStaff

    Reviewed Sept. 28, 2021

    It was excellent with the sales rep. I was still unsure if I wanted to do it, but she kind of walked me through it and talked me into some things so I decided to go ahead and seal the deal. She told me what it was gonna cover and also said by signing up by then, she added some extra coverages on there like the maintenance. I don't do maintenance on my car the next year, five years on.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 27, 2021

    The rep was very nice and thorough, and explained every answer I had to ask. But the gentleman called me so fast as soon as I got the email and I didn't get the time to look at it good. It seemed like it was almost a rushed event. I went on the website and within five minutes, I had a phone call. Within 10 minutes, I had it all purchased with Endurance. It might have been better to send the paperwork out, give it an hour or so to look at it, and then call to follow up.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 27, 2021

    The Endurance rep and I got to talking like we have known each other for years. It was like talking to a friend at a house or just talking. Also, he knew what he was talking about. He understood my questions. And I enjoyed the conversation because I asked him all the questions I wanted to ask and he answered all of them. We went over everything with the emails that he sent me to look at and I did. I was astonished about the coverage and he said, “Well, what do you think that you would mostly want your car to be covered?” I said, “Everything under the hood and transmission.” It seemed like we stayed on there for hours, though I know we didn't. But I just enjoyed it because we were going back and forth and that's what you do. They don't say something and I don't get a chance to say it. With him, I got to say everything I wanted and he said everything back to me about what I was talking about and understood.

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    Verified purchase
    Customer ServiceCoverageStaffSales Tactics

    Reviewed Sept. 27, 2021

    I like the five-year situation that Endurance guarantees. That was pretty nice. I also like the fact that they cover everything and they have roadside assistance. At the time that I called Endurance, we were strapped for cash and we were getting information for the purposes of buying at another time. But the rep called me back and let me know he was gonna work something out for me. I was thankful he did that. It was still a little hard for me but now, it worked out. The rep was willing to work with me and there was no hard sell. He was like, “If you can, fine. If you don’t, that’s okay.” I really liked the aspects of that. Endurance pretty much gave me what I was asking for. It was a lovely experience from beginning till the end. We’re looking to deal with the same package again.

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    Verified purchase
    CoverageTech

    Reviewed Sept. 27, 2021

    Endurance offered everything that I wanted. They were great. I got the plan that covers Bumper-to-Bumper for 7 years. I got the contract, so I know now everything that’s covered.

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 27, 2021

    My car died Saturday. I had it towed. Then, I ended up having to pay for it. Because when I called the customer service of Endurance, they said I'm over my 1,000 miles. When I heard them signing up, I heard them say 30 days or 1,000 miles, whichever is first. I'm three days away from my 30 days, but I got 1,200 miles on it already. Saturday, I couldn't get ahold of anybody. I was able to get ahold of the 24-hour for the tow truck, but that was all they can help me with. I got a text message in 60 minutes, they'd be there. It turned out we waited for three hours. I’m very dissatisfied.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 27, 2021

    The reps were nice to get me to sign up. After that, I haven’t heard anything. I got one thing in the mail from them. My coverage. That was it. Also, I pay an awful high amount a month. I paid 140 some to sign up, and now it's going to be 80 some a month, so I'm looking around and might drop Endurance.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 27, 2021

    The rep that I talked to was amazing. I told him that I wanted something that covers everything. So he gave me a couple of options and I picked the one I thought would work the best. He was very nice and informative. He answered all my questions.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Sept. 26, 2021

    The reps were very professional and detailed. The plans were fine until I got a letter saying there would be a price increase even though I signed up for a plan that is a set price. Hopefully, I won’t have to leave Endurance to go somewhere else, especially since that is the price we negotiated.

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    Verified purchase
    Staff

    Reviewed Sept. 26, 2021

    I'm a widow and I’m on a budget, and if something happens to my car, I can't do it, which was why I got Endurance. The rep was great as well as signing up with them but I haven’t received the packet that they were gonna send me.

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    Verified purchase
    Staff

    Reviewed Sept. 26, 2021

    Endurance has very comprehensive plans and the experience went very well during the purchase. For one vehicle, I got the Preferred plan, and for the other one, I got the Gold plan. The reps got all my questions answered and were able to accommodate what I needed to do. Everything is all taken care of.

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    Verified purchase
    Customer ServiceTechStaff

    Reviewed Sept. 26, 2021

    The initial call was informative and the rep was pretty clear with what he was offering. He told me that the warranty goes into effect 30 days from the date that we had signed up. I explained to him that I would like to have something in writing. It took a few days for me to even see it and with hundreds of emails that I've gotten, I got to find it now. He could've text me over something. Also, I haven't received a copy of the contract in the mail yet. It should have been here by now.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsStaffBilling

    Reviewed Sept. 26, 2021

    The guy called me on a sales call. He sounded like he had some information I wanted to hear. So we were going down the road and just listened to him, and he talked to us into it. He was able to answer any questions that I had. He did well in explaining as to what I'm covered and what is not covered. I was concerned, because the last place I dealt with, I ended up canceling the policy and getting my money back. And the people want to call them and talk to them about the problem I was having, they could have cared less. That was $1,800 a year. Also, I liked Endurance's service. I liked the idea that I got five years for three years’ worth of payment.

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    Verified purchase
    Customer ServiceContract & TermsClaims HandlingCoverageStaff

    Reviewed Sept. 26, 2021

    I got the Endurance extended service agreement on my Mercedes S550. I’ve had Endurance before, so I know how their claims process works, and how efficient the company works. Brand reputation is a thing. In this segment of automotive service, there’s only a couple of reputable companies, and Endurance is one of the top three. So I stick with them. The rep was very, very professional, and very knowledgeable when I purchased the policy. I could tell that I wasn't speaking to someone who was just reading a script. There were some descriptive responses as you typically get in a call center and I understand that. But the rep would also go off the script, when necessary, to give me the information I needed about the company and what my next step should be. Overall, my experience was easy, smooth, and no pressure.

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    Verified purchase
    Staff

    Reviewed Sept. 26, 2021

    Their reps were knowledgeable.

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    Customer ServiceCoveragePriceRefunds & PayoutsStaff

    Reviewed Sept. 25, 2021

    The reps made the sign up process easy for me. It was just over the phone and they recorded that I was agreeing to certain things and then I faxed my signature. The customer service guy explained that on some items Endurance doesn't give you fully everything until you read it. I found that they don't cover 100% on some of those things but it does cover part of it. With the other companies, they did not. Plus, Endurance had the extended time, so I can pay up to 36 months. It might be a little pricey, but it's fine. Endurance also does not put in aftermarket parts. I can also get BMW part and I can work on it on my own. Like if I put spark plugs in, I need to keep the receipt that I bought the spark plugs.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Sept. 25, 2021

    I was questioning whether I got the policy from Endurance so I finally looked it up and I was satisfied with being able to find it. I finally read it last week. The rep I spoke with over the phone answered the questions I had at that time, so I was okay with him.

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2021

    Their reps were very informative and they made sure that I would get the most out of it for my money.

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    Verified purchase
    Staff

    Reviewed Sept. 25, 2021

    It seemed like Endurance had a pretty good deal, so I went with them. Their reps are very nice. They kind of selected one plan for me and told me that that was gonna be the best one for me.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Sept. 25, 2021

    I pulled up Endurance online, called and got a quote. I liked the service level and the price. I went with the policy that they have. Also, the rep was very knowledgeable. If I had any questions, he answered them. This type of coverage can be beneficial for a lot of people. It doesn't have to be a classic car. It can be a new car. Going for an extended warranty on top of the warranty that they already have. Like me, I already have a car and I just added the extra protection.

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    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed Sept. 25, 2021

    I called Endurance and they were the cheapest one. I don’t have a job job, so it also helped me as far as the down payment. I didn't have to pay all of it that day. I paid half, then half the next week. I heard the reps say that they would mail me my policy. But when I made my payment, the guy said that they emailed it. And I said I was looking for it because the guy told me that they would mail it to me. I have no way of printing it out so I would like to have copies of my stuff. Other than that, the reps explained everything and answered the questions I had at the time.

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    Sales & MarketingStaff

    Reviewed Sept. 25, 2021

    The sales guy explained everything to me real good. He was real kind and the process was pretty straightforward.

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    Verified purchase
    Customer ServiceCoverageStaffRates

    Reviewed Sept. 24, 2021

    Endurance had the best coverage and the rate was decent. The initial call was not a great call. I was not going to go with the company, but then the person who called me to follow up really explained things, and gave me an opportunity to see some of the stuff in writing. The first call was kind of like, “No, you need to decide today.” I was like, “Well, I don't like to make rash decisions. I need to kind of see something in writing.” But the second agent was really good and emailed me some information about the policy.

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    Online & AppStaff

    Reviewed Sept. 24, 2021

    The online application process was easy and nice. The reps were very helpful. It was wonderful.

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    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed Sept. 24, 2021

    Endurance gave me what I was looking for in a warranty. They had a reasonable price too. The rep was very well-mannered, helped me out. He answered my questions and was able to give me a discount.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 24, 2021

    When I spoke with their rep on the phone, he seemed pretty knowledgeable and answered all my questions. I think I got the service I needed.

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    Verified purchase
    Customer ServiceCoverageTechRatesHonesty & Transparency

    Reviewed Sept. 24, 2021

    The first person I spoke with at Endurance was very honest and said they weren't the cheapest but they were rated one of the best. I didn't choose them and bought CarShield instead. But when I read their contract, I wasn’t too happy with it so I called Endurance back. The second person I spoke with was just as nice. I decided to go with them because their policy was more of a bumper-to-bumper type. I normally don't keep the car outside its original factory warranty. But this is my fourth Tahoe in a row and I swore I wouldn't buy another one, so an extended warranty was the next best thing to get. So far so good. I'm very satisfied.

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    Verified purchase
    Staff

    Reviewed Sept. 24, 2021

    Endurance hooked me up from the beginning and has always been great to me since then. That was exciting for me. Also, I liked the offer they gave me the first time. I was able to speak to the manager and we had a great conversation. I wasn't too happy with the regular representative who helped me, but the manager made the situation way better.

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    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Sept. 24, 2021

    Endurance had the highest marks and better reputation. That was one of the main reasons I went with them and another reason was the sales guy was not pushy. However, it can be confusing to have so many different choices. It might be good for some people that can only afford a certain amount. But if there's a way of giving the best package with the best price, that's probably one of the best things that Endurance could do.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Sept. 23, 2021

    Stay away from Endurance (CAVEAT EMPTOR). You will pay but they don’t deliver. When discussing the policy I asked about specific items they would cover. The supervisor said yes they will cover these items. I filed my first claim and they didn’t honor their end of the deal. Then customer service rep was rude and condescending. I ask to cancel my policy. That's when things took a bad turn. Wow. I never had such a disrespectful conversation in my life. I beg to have the policy cancel and he also refused to transfer me to manager. I asked to stop with the sales pitch about 4 times. Stay away from them!!!!

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    Staff

    Reviewed Sept. 23, 2021

    Signing up with Endurance wasn't difficult. The rep was fine. Having this type of program gives convenience.

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    PricePunctuality & SpeedBilling

    Reviewed Sept. 23, 2021

    Endurance is okay but I'm about to cancel them because I found some other better company. Also, I noticed my credit card being charged twice. One was $83, and then, less than a month later, I see a charge of $103. I also gotta ask them what's the difference between the two.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 23, 2021

    I spoke with a rep who was helpful and thorough. He explained a lot of stuff and he told me that I would get an email. I got that and it had the plan in it. I'm just waiting on the cards. Overall, everything went well and I'm satisfied so far. We will be traveling some time and taking the kids to a lot of places. Being on the road a lot sometimes puts a little extra on your car so to be on the safe side, get the warranty. It's just worth it.

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    CoverageStaff

    Reviewed Sept. 23, 2021

    The Endurance rep was friendly and had a lot of good information. She was awesome. Good to talk with also. Everything was great when I purchased the coverage.

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    Verified purchase
    Staff

    Reviewed Sept. 23, 2021

    The rep was informative and had everything I needed. If your car is 2010 or better, I would get Endurance.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2021

    I felt like the lady that I spoke with was a little pushy. I was kind of in a bind financially and I called just trying to get information. But she said if I signed up that day, I can save a certain amount. I didn’t have it that day to sign up and I kept trying to explain that. But other than that, I thought she was great. Also, I was extremely pleased with the plans offered.

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    TechStaffBilling

    Reviewed Sept. 23, 2021

    The reps were very knowledgeable. I got a warranty for 4 years and the payment wasn't high. It came out to $131 a month.

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    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedMaintenanceStaffBilling

    Reviewed Sept. 22, 2021

    Back in 2019, I was referred to this company by my dealership since my manufacturer warranty had ran out so I bought approximately $2,400 for Powertrain coverage. They offered a monthly payment plan but, I pretty much paid the full amount off in 3 months. Fast forward to current day, September 2021, in which I am currently in need of a transmission replacement. Mind you, when I bought the coverage, I assumed Endurance would be handling my claim but, I found out they have nothing to do with you after you purchase the coverage.

    All claims are handled by a company called SmartAutoCare. Now I am currently going through hell trying to get my transmission replacement covered because I was told that the transmission fluid should have been changed out every 30k miles. That is in fact true, if you live in the state of California which is stated in my maintenance book. The problem I have is that I don't live in California, I live in Delaware so those rules don't apply to me.

    Now for the past 5 years that I've owned my vehicle, I regularly get it serviced before the scheduled times and I always listen to the suggestions of the service department anytime they tell me something needs addressed by having them do it at that time, or asap if I don't have the funds right then. At no point, did I ever have on any of my multi-point inspections or detailed documents that my transmission fluid needed to be changed out so how would I know if I was never told and if my inspection reports were marked N/A or OK. After advising the claims adjuster of this, he asked me to send all of my maintenance history information and I provided all of the documentation in eight different emails which he claims to never have received even though I replied directly to his emails and have the printouts of said emails.

    I really feel like it is their way of trying to find any reason not to cover my claim since it is my transmission. Every time I tried to reach back out to Endurance for any type of help with this, they automatically tell me there's nothing they can do although the contract is listed under their name. I feel that it is very deceptive of them to go through an entire conversation with a new customer, advise them of how good "their" warranty is when they don't even own it, SmartAutoCare does. What they should be telling customers is that they just sell the contracts for SmartAutoCare because if you ever have to file a claim, that is the company that will deal with your policy, not Endurance.

    Once Endurance gets your money, they want nothing else to do with you. As far as the contract is concerned, I would suggest having an attorney look at it prior to purchasing if you do decide to go that route because the wording they use is confusing for a reason and that is to deceive people. I strongly advise to stay far away from this company and find a better option if you can.

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    Reviewed Sept. 22, 2021

    I was happy with the plan that was offered. It sounded good. I've reviewed the paperwork that they've sent me, and it looks good, too.

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffRatesSales Tactics

    Reviewed Sept. 22, 2021

    Endurance offered a little bit more miles than the other companies I talked to for the price. I liked the maintenance package as well for oil changes and replacement of lost keys, and just general things like those that were included in the package for the premium. Overall, it's a bit better deal for the money. I called three companies and I didn't make any decisions. They didn't call back and they were high pressure. I didn't call them back until probably two and a half weeks later. Usually, they change hands. Some companies don't know what I was talking about. Endurance picked right up and knew exactly what I needed. It was like I hadn't even skipped a beat. So, as far as handoff from one representative to the next, they did a really good job.

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    CoverageSales & MarketingStaff

    Reviewed Sept. 22, 2021

    The rep was very helpful and detailed. She helped me with the discount and told me about what the warranty covers.

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    CoverageStaff

    Reviewed Sept. 22, 2021

    They were really informative and very straightforward when I was purchasing the coverage. They worked within what I said I needed. My only issue is they told me I would receive a physical copy of my warranty and I haven't received anything yet.

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    CoverageStaff

    Reviewed Sept. 22, 2021

    I liked the terms of what Endurance had to offer. Also, the rep presented the product very well. I’d recommend it for the value so far.

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    Staff

    Reviewed Sept. 22, 2021

    Their reps were pleasant.

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    Customer ServiceCoverage

    Reviewed Sept. 22, 2021

    I have an F150 and I told Endurance that I needed to be able to cover electronics. Customer service was great.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceBillingRatesHonesty & Transparency

    Reviewed Sept. 21, 2021

    I inquired online by putting in my vehicle's information and hit okay, two seconds later they call me, thinking we have a live one here. So the sales lady tells me why they are the best and then asks me a few questions to make sure my 2020 "qualify " for their VSC. Wouldn't you know it I do, and not just any coverage, but the top of tne line Advantage package with all the bells and whistles. After explaining everything to me, and I am reading the sample contract online, I ask so when I get parts replaced are the OEM, remanufactured, or even parts from a junk yard. She said that they are all new parts. Well I have to give it to her, they will be new parts to my vehicle, but they can come from the junkyard at the discretion of the administrator.

    So okay, I let that little lie go, next we are on to the cost. So today, and, this very call only, I can get a $200 off of tne administration fee of $440. But I have to commit right now, no calling back later, the deal is gone. Then I ask the cost. So I dont know about you, but you should never buy ANYTHING based solely on payments, what did she do? "Sir, you can have this Advantage package for $118 for 36 months, does this fit into your budget?" Well I grab the calculator and this is $4,248. Boom, sounds better at $118 right? That is why they do it. So with the addition administration fee of $240 due at the time of the call we are at $4,488 for this plan. I told her I needed to think about it, so I could compare to other plans and was told that when I call back the price will go up by $200.

    So, warning, if you are looking be prepared to give them your money for junkyard parts or better as determined by the administrator and after reading the contract they will only allow 60% of NADA of your vehicle's value at the time of the repairs, and as others have stated, they will pay what they think the market price should be so you may be left with additional out of pocket costs. My advice is to educate yourself by researching consumer advocates such as the homework guy, Kevin **. He has tons of consumer advice on his YouTube channel and see if there is a better way for you to save that hard earned cash. Good luck and focus on total cost not those monthly payments first.

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    Customer ServiceStaff

    Reviewed Sept. 21, 2021

    When I called the rep of Endurance, it was quite good.

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    CoverageStaff

    Reviewed Sept. 21, 2021

    The Endurance agent that I talked to was a nice lady. She was way more informative explaining everything that the warranty covered and didn't than other companies. She explained the three different policies to me and I chose the middle one, just because it covered the main components, and it had a lot of extra ones that one of the other policies didn't have. I didn't want like a factory warranty because it's not a new car, but I didn't want the lowest either. I spent probably half an hour talking to her. And she explained what it would take to get it started that day, and we set it up on automatic withdrawal out of my bank account, and that would work. I was totally pleased.

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    Customer ServiceCoverageTechPrice

    Reviewed Sept. 21, 2021

    My dealer said that they took Endurance but not CarShield, so I called Endurance right away and requested an extended warranty program. They set me up with a program and I went ahead and took it. Customer service was good. But after I looked at their programs, it seemed I was better insured with CarShield. CarShield covers bumper-to-bumper and it's not exclusive. With Endurance, I was led to believe they were going to cover everything but when I got the paperwork, there were multiple exclusions. I have a very nice 2016 Chevrolet Traverse LT with the premium package and it's extremely accessorized. It has a premium package on it. Endurance didn't cover some of the things that were in my car and those would be very expensive to replace. I want to cancel with Endurance.

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    Staff

    Reviewed Sept. 21, 2021

    Endurance Auto Warranty's reps handled me very well and they were very professional.

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    CoverageTech

    Reviewed Sept. 21, 2021

    I was talking to my mechanic about the car that I recently purchased and he told me about doing an extended warranty. He explained to me about Endurance. I set up a policy with them online since I can afford it right now. I had issues with my vehicles before and I want to prevent that. I want to make sure that I have the essential parts covered. My car is an investment and I want it to last.

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    Staff

    Reviewed Sept. 21, 2021

    The rep that helped me set everything up was nice. I like him. He’s a good dude.

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    CoverageTechSales & Marketing

    Reviewed Sept. 20, 2021

    I bought a Jeep to go out in the desert, so I thought it would be advantageous to have a warranty like Endurance. The TV commercials were all for CarShield but when I was doing my research, Endurance was the better package for me and the large group of covered items was a little better with Endurance rather than anybody else for my particular situation. So, I elected to go with them and when I bought the contract, it was a smooth transaction.

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    CoverageStaff

    Reviewed Sept. 20, 2021

    Endurance gave me a nice deal and they cover more things than everybody else. Everybody that I talked to was very knowledgeable.

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    Sales & MarketingStaffBilling

    Reviewed Sept. 20, 2021

    When I went online this morning, I was able to log on, and I saw when my payment is due. I didn't have any problems with it once I've realized that it was Endurance. I was just concerned because it had a different name. I'm afraid I'm going to be putting something in there that was strange and it's going to scam me. I looked at my paperwork that I had printed out and I noticed that that was the correct website to go on to. It’d be helpful if when they really need me to sign on, to let me know what it's with and what company it’s for. Nonetheless, the reps were helpful and they explained everything, every question that I had.

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    Customer Service

    Reviewed Sept. 20, 2021

    Endurance seems like a good company. The purchase went very smoothly. They emailed me all the information. But there was no hard paperwork coming in the mail.

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    Verified purchase

    Reviewed Sept. 19, 2021

    The plan that I have with Endurance is pretty limited as to what it can do and what it can’t do. But things went really good when they set up my account.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2021

    Everything went well when I purchased Endurance. The interaction and the communication with the young salesman were really good. He was very thorough and compassionate to my situation.

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    StaffBilling

    Reviewed Sept. 19, 2021

    I was satisfied with the plans of Endurance. They sounded like they're the best that is out there. I have had to make an adjustment to a payment and they worked with me quite nicely with that. They were really understanding of my situation and they helped me out.

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    CoveragePriceRates

    Reviewed Sept. 19, 2021

    When Endurance talked to me, they had a good vibe, and I liked it. They also had a good price and they cover everything.

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    Customer ServiceCoveragePriceMaintenanceRates

    Reviewed Sept. 18, 2021

    I wanted to make sure my car was covered if it breaks down, for a good price, and when I signed up with Endurance, things went really well. I did it over the phone and it wasn't that hard. It’s a good coverage.

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    Sales & MarketingPriceRates

    Reviewed Sept. 18, 2021

    The signup went smoothly. But I just received a letter in the mail from Endurance. They wanna raise the price of the already agreed program that I signed up for and I'm not sure what that's about.

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    Customer ServiceCoverageRefunds & PayoutsStaffBilling

    Reviewed Sept. 18, 2021

    They were pretty good on answering all my questions and concerns with the different policies. When I signed up with them, they offered me the tire rotation and repairs for one year. I liked the part where instead of me cancelling my warranty trying to get money back from the insurance company and then starting this one new, the Endurance rep extended the warranty we have now so it will end in March, and then Endurance will cover from then on. But I have some issues that weren't discussed and I have to call them back. On the payment plan, I thought I was gonna pay it but they ended up sending me a letter saying they're gonna automatically take it out of my account. But the card I used is not an account that I will use for that. So I have to ask Endurance why they didn't say that before so I could use the right card in the first place.

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    CoveragePricePunctuality & SpeedStaffRates

    Reviewed Sept. 18, 2021

    Endurance gave me the layout. So I was like, “Okay, this will work for me. It’s pricey. But hey, it will be worth it in the end because it is a BMW." The rep was an older gentleman. He was nice. However, the pricing could have been broke down. I had to ask him what my monthly amount was. He was quick about it. And I understand why. Because people like to change their mind. He rolled through that quick. He said it was two something and I didn't catch that part. And then when I got my bank statement, it was 190 for this and another $20 and whatever for whatever. And I vaguely remember him saying that part, then he said my monthly amount was 104. But I’m covered. It’s cool.

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    CoverageStaffBilling

    Reviewed Sept. 17, 2021

    Endurance had decent monthly payments and I didn't have to pay upfront. I also could have put a downpayment down. So I also could have saved my monthly payments as well or lessen the amount. Their coverage seemed comprehensive for the particular car I had. The rep that I talked to was informative. She answered my questions. Things were uncertain for a while due to the business with totaling out my last vehicle. But Endurance was patient. It worked out fine.

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    CoveragePriceRates

    Reviewed Sept. 17, 2021

    It was very easy to get started with Endurance. They also had a reasonable price. The coverage seems to be bumper to bumper, so it's like a no brainer. Everything was good.

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    CoveragePriceStaffRates

    Reviewed Sept. 17, 2021

    The purchase experience was really good. They worked with me to get the price that I could afford, and the person that worked with me was very knowledgeable and understanding. It was the best deal for me. I liked what they had to offer and their coverage.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 17, 2021

    I had to go back a couple times to get the numbers I wanted but the sales reps were pretty good. I was able to get a better deal the second time I called back.

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    Customer ServiceTechPricePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 16, 2021

    Most mechanics don't not want to deal with extended car warranties because of the steps and time it takes to get paid direct. In my situation in a case of emergency there is a provision that they had that says if you call and they are closed then you can pay and you will be reimbursed. They close down after 6pm est and are closed on weekends. I paid 425$. Was on phone with claims adjuster for 30 mins and was assured I was getting a reimbursement check for 325$ min 100$ deductible. Waited the 15-20 business days, no check. When I call after 25 business day they say it was denied, no phone call, no email, nothing. They state because they were open on a Friday, when I stood there at night 9 pm when they are CLOSED. Horrible customer service!

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    Customer ServiceStaff

    Reviewed Sept. 16, 2021

    The rep explained everything to me and how the warranty worked. He sent things over email. It was very easy to understand.

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    CoveragePriceStaffBilling

    Reviewed Sept. 16, 2021

    I had a nice experience with the rep that I dealt with. My truck has a sunroof and I wanted everything on it to be covered so I asked him about that. He read through the plan and told me that it was covered. He was also able to tell me about all of the features of the policy. The payment plan is also affordable.

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    Customer ServiceStaff

    Reviewed Sept. 16, 2021

    The rep wasn't forceful. We had him to call us back on a particular day and time and he did that. He kept his word on it.

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    TechStaff

    Reviewed Sept. 16, 2021

    I did a little bit of research online to find out which warranty companies had the best reviews and Endurance came out on top. talked to a couple different representatives and I got different information from both of them, but they ended up clearing it up in the end. So, it was all good.

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    Staff

    Reviewed Sept. 15, 2021

    Their reps were great. Everything went pretty smoothly.

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    CoveragePunctuality & Speed

    Reviewed Sept. 15, 2021

    When they rolled out the different options to me, it was good. I talked to two different people and they explained it the same way. Then, I was able to explain to my husband if we wanted to go further and proceed with this. Also, I have the document of the full coverage in writing, so we know what's covered. I can cancel anytime and I can transfer if I were to sell the car. The only thing that I have a little issue with right now is that I'm on a waiting period of 30 days and 1,000 miles. That's going to be a little bit hard to meet. I'm not driving my car as much as I used to because of COVID and I'm working from home.

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    CoveragePriceStaff

    Reviewed Sept. 15, 2021

    It was excellent during the purchase. They went through everything. They also answered any question I had and quoted it. Endurance pays even 10 miles before it expires, which is pretty impressive for insurance.

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    Staff

    Reviewed Sept. 15, 2021

    I researched Endurance online and compared them to other companies. Then when I contacted them, I liked what they were offering. It was a great experience. They were very professional, informative and knowledgeable. I was satisfied with them.

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    Customer ServiceCoverageRefunds & PayoutsBilling

    Reviewed Sept. 14, 2021

    I thought Endurance was good insurance with the way the lady was telling me about it. She explained it pretty well. The only thing is I would like to know what I was signing up for. Instead of being explained to, I rather see it with my own eyes. They send emails after the process of the payment. I rather see it before I do the payment because that way I can talk about it and discuss the situation with my husband, instead of paying for it and then seeing the results after. I want to know where my money is going. If somebody is telling me something over the phone, and what I'm seeing with my eyes are not matching, then I'm not paying for it. But the fact I couldn't see it and she can only read off what was on her screen, I had no choice but to pay for it.

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    Staff

    Reviewed Sept. 14, 2021

    The reps were very helpful and I'm very satisfied with the plan.

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    Staff

    Reviewed Sept. 14, 2021

    I was very pleased with my experience when I signed up. I didn’t have any problems understanding. I downloaded all the stuff the day before yesterday but they did tell me they were gonna send me a hard copy which I have yet to receive.

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    Staff

    Reviewed Sept. 14, 2021

    When I signed up, the reps were very knowledgeable, and low pressure. Everything was pretty straightforward. Hopefully, when I have to make a claim, everything will go as smooth as the beginning.

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    Customer Service

    Reviewed Sept. 13, 2021

    I have a problem trying to contact somebody at Endurance to get something done. I’d like to have some paperwork. I can't get the hard copy sent to me. I have to reach out and that's a hassle. That ain’t good customer service. But other than that, Endurance was great.

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    Punctuality & Speed

    Reviewed Sept. 13, 2021

    Endurance is highly recommended and so far, it's okay. The fun part is when something has to be done. That's when we seem to have problems with a lot of places so we'll wait and see.

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    Customer ServiceStaffRates

    Reviewed Sept. 13, 2021

    The customer service rep was very pleasant. She helped me through the sign up process. She gave me a good rate. I had a good feeling with her. In case something wrong happens and instead of me worrying and stressing out over trying to get money to gather for an expense, I can just take my car to one of the automatic shops that are affiliated with Endurance.

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    Customer ServiceStaff

    Reviewed Sept. 13, 2021

    When I signed up, the rep were very helpful and competent. I felt very comfortable with Endurance. They were persistent and called me right back. Typically, if somebody calls me right back, that's usually a no go. But the opportunity was great and Endurance was checking all the boxes of what I needed. However, I was supposed to receive something in the mail but I haven't received anything.

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    CoveragePriceMaintenanceStaff

    Reviewed Sept. 12, 2021

    The woman I spoke to was pleasant, funny, and helpful. She explained to me the differences between the two coverages. After she got done explaining that, it was kind of a no-brainer to go with Endurance, with the quote that I got and the additional coverage that they supply as opposed to CarShield. I like the fact that with Endurance, I get oil changes for free. I also get maintenance free. The other places didn't have any of that.

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    Customer ServiceCoverageStaff

    Reviewed Sept. 12, 2021

    The reps went through and told me everything that was covered. We had a good lengthy conversation about it. And when I hung up the phone, I felt comfortable about my transaction with Endurance. If you're a single mom out there and if you can afford this, that's another insurance for you. Your car goes down, transmission goes out, motor blows up, you pay $100 and it's taken care of. So, everybody I talk to now, I can't express enough to them about, "Hey, I know you got insurance on your car. Are you out of warranty? Well, you ought to call Endurance and see what they can do for you."

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    Staff

    Reviewed Sept. 12, 2021

    The rep from Endurance was exceptional. He was very patient with me and answered all of my questions.

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    MaintenanceStaff

    Reviewed Sept. 11, 2021

    We had a warranty on the car already, but we wanted something that helps with also maintenance like oil change and brakes. Endurance has something like that. The rep was very helpful.

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    Verified purchase

    Reviewed Sept. 11, 2021

    Endurance told me to put some down and then I could pay the rest in a little bit of time. It worked out with my finances.

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    Customer ServiceCoverageTechPunctuality & SpeedStaffBilling

    Reviewed Sept. 11, 2021

    I was searching around for some coverage, and Adrian, an agent from Endurance, called me and told me about the program. He was fantastic. I liked that Endurance offered everything while the other companies were very limited. One of the things Adrian told me was the tires and brakes are covered, which I've never heard of anybody covering that much of coverage. That was what got me. Adrian was a big part of it.

    The purchase was easy. Adrian set most of it up. I am waiting for the contract, and I’ve already received an email from the people who handle the fees and my billing. Adrian helped take the initial payment from me. The coverage with Endurance is fantastic. I don't think any of the other companies are offering that much. Adrian told me that they're trying to get people back to work, and there was a special going on for that. I’d tell others to get it now while they got this special going on.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingStaff

    Reviewed Sept. 10, 2021

    My Audi mechanic called United Car Care for me, stating that my engine was consuming oil and the compression in cylinder 3 was using 60% of my oil which is ultimately ruining my engine. The United Car Care inspector told Audi that the engine would need to be torn down for him to see what was the cause of the fault. I emailed the person and he called me back stating the process of getting the claim approved is to tear down the engine. I authorized Audi to do this, because G. ** told me that was the net step in the process. After the engine was torn down, G. ** came back out, and almost instantaneously sent an email denying the claim, since it was a consumption claim.

    I contacted United Car Care and spoke with a person named Kevin. Kevin said "well the claim was denied because consumption is not covered, and the claim was presented to us as consumption" to which I asked "then why did your adjuster insist I tear down the engine then if he already knew it was consumption and that consumption is not covered?"

    That was on 9-8-21 at 4:04 pm and I was advised by Kevin that he "would see what he could do." So I have spent over $4000.00 on a warranty, which I have never filed a claim on my car until now, and it is immediately denied after they cause me to have to pay $6000.00 for a teardown of my engine so they can knowingly deny the claim due to uncovered consumption claim. The worst, and this was purchased through Endurance Warranty, with the insurance being Mepco. A complete scam and waste of money. I purchased my auto warranty through Endurance Warranty. #UnitedCarCare #EnduranceWarranty #Mepco

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Sept. 10, 2021

    Endurance was the first one to call me back. I googled them, and they seem to be the most comprehensive plan. Their reps were a little slow to answer my questions at first. The biggest question I have, and I still don't have an absolute answer to it, is when I got the booklet explaining what is covered, and I was very clear that this was a 650i convertible, and in the verbiage of what is covered section, it says that the convertible tops are not covered. What I believe right now is that the mechanical part of the top is covered, but that the actual roof material is not. Nobody's ever really answered that question for me.

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    CoverageStaff

    Reviewed Sept. 10, 2021

    I wanted the top of the line coverage and Endurance was the best choice. The rep was extremely informative. She answered all my questions. I'm very satisfied. Endurance is a good company. Check into it and get it.

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    Staff

    Reviewed Sept. 10, 2021

    The Endurance rep was very knowledgeable and nice. He got the whole thing done for me. Everything worked out fine.

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    Customer ServiceStaff

    Reviewed Sept. 9, 2021

    I called Endurance and I spoke with the agent on the phone and he set it up for me. I was cross-checking everything and it was good.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaff

    Reviewed Sept. 9, 2021

    I went ahead and spoke with Endurance and they gave me a good deal. The rep was very informative and told me everything that was covered. I was very easily sold. I like that they offer all of the services that they offer, and I like the service reps. Even after I spoke with one service rep, I have to speak with another one to confirm information. And they were professional and very knowledgeable. They guaranteed a lot of the services that are offered. Just pretty much everything where I have a car where I know that, even when it comes to oil changes, key fobs, brakes, engine, transmission, anything that happens, I definitely was sold when I was like, "Oh, yeah, that takes away a lot of my worries."

    The fact that, even if the car goes into the shop for major repair, I get at least a five-day rental. If I lose my keys, they cover me. I've lost my keys and had to call a locksmith. I've had to pay the $400 to have it replaced. It just relieves everything because it's like, "Wow." I just did an oil change yesterday. The car was saying to give it an oil change or it was saying give it an oil change soon. Things like that give me anxiety when if the check engine light is on or there's an issue, I can't because I need a reliable car. Although, I know the vehicle has a lot of miles, it is very reliable. It's a good ride, it rides good, it performs well. But I like the security and the protection that Endurance offered, which is why I went with the company. Because everything that they were saying, I've probably experienced.

    Before this Ford Fusion was the Chevy Malibu and I had expired my miles for my warranty. I bought it brand-new from the dealership and I went to my miles. I've owned the car for a few years now, but I was way out of my warranty and the transmission went on me. The transmission was 33-something. That was something I wasn't prepared for. There wasn't even a warning, there wasn't anything for me to say, "Hey, okay." So, I had to park the vehicle. I was paying for a rental and I have to save up the money for because I needed a car. I don't want to be in that situation again because paying for a rental every week was a lot.

    I feel much more comfortable and secure now that I have this warranty. I've bought brand-new cars off the lot. When you have that warranty, something goes wrong, you're worry-free. You take it to the dealer here, you fix it, whatever is wrong, whatever was defective, they fix it for you. Great, you go on about your day. I like the $100 deductible because it's not like I got to come up with $1,000. I liked everything about it in comparison to other situations in life. I like this and I'm gonna go with it. The guy was very adamant. He wanted me as a customer and he did everything in his power to make sure that I was satisfied with my warranty.

    I have definitely been telling all of my friends, "Hey, have you heard of these companies and do they work or am I wasting my money? Are they really gonna cover my car or am I wasting my money?" Some companies offer you things. And one thing that I liked was the rep was very clear that it is not a reimbursement. I take it to the dealership, the dealership deals with Endurance, Endurance pays them, and it has nothing to do with me. I just pay my deductible. I am looking forward to seeing if this is really for real.

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    CoveragePrice

    Reviewed Sept. 9, 2021

    I got my car covered through Endurance. The cost is like $67 a month for three years. I'm satisfied.

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    StaffTransparency

    Reviewed Sept. 8, 2021

    I was comparing different extended warranty options and the reviews for Endurance were more favorable. The first person I spoke to that went through all the details had to repeat it because my husband came in about two-thirds of the way through the explanation. He was very polite and the process was very professional.

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    Staff

    Reviewed Sept. 8, 2021

    The young man I spoke to was very knowledgeable and friendly, and he sold me.

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    Customer ServiceCoverageTechStaff

    Reviewed Sept. 8, 2021

    Making my purchase with the young lady, she was very thorough. I liked the way she explained it to me, the things that Endurance covers versus the competitors. I even called back to ask for her when I decided to purchase the policies because I wanted her to get the credit. It’s very comfortable knowing that if anything does happen, I'm holding a contract that says, “Hey, you're covered.” And that’s a great satisfaction to know that the major parts and components that makes the vehicle run are covered because the factory warranty is long gone.

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    TechPriceStaffRates

    Reviewed Sept. 7, 2021

    The plan was very reasonable and the price was great. The reps were very responsive and answered all my questions. I even went and asked my mechanic what it was like on their side. They recommended Endurance and many of the people there use them as well.

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    CoverageStaff

    Reviewed Sept. 7, 2021

    Endurance had the best deal. The rep very knowledgeable and helpful. She took the time to reassure that I understood my coverage.

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    Customer ServiceCoverageTechPriceRates

    Reviewed Sept. 7, 2021

    I did some shopping around. Overall, they're all very similar coverages. It came down to Endurance and CARCHEX. I did my own reading on people's experiences. I called a couple of dealers to see what their experience was with a couple of the extended warranty companies. And it seemed like Endurance stood out a bit more than the CARCHEX.

    It took a week and a half to get signed up due to the price changing all the time. So that left me a little uneasy. When I initially called, I had a gentleman tell me it was X amount of dollars. Shortly after that, another person called me back and told me, "It was this amount." Those were two different prices. Finally, the last day out, they kept calling and calling, and I told them exactly how I felt. It was like they threw my name out in a Rolodex and they got every person calling. It was a fight to get the business, but the pricing was all over the place. The last gentleman that I spoke to was an elevated manager with the group, and it was pretty much point-blank. That was when I chose to sign up with them.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed Sept. 6, 2021

    Everything went fine as far as the purchasing, but I haven't received my policy or my card. They put it on a email that I was covered. They took out the amount of money that they said they would take out, but I haven't received anything in the mail. Other than that, the rep was knowledgeable. I asked him some detailed questions about repairs because CarShield gave everybody a hassle. I was on the phone over an hour talking to him about the repair and I explained to him that it's just this thing that happens. I said, "Well, we're going to try it again and see what happens." Hopefully, everything works out. My sister-in-law is looking into doing something here with her car and I told her not to go to CarShield and go with Endurance." She's waiting on a little check to get there, then she's gonna call.

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    Customer ServiceStaffBilling

    Reviewed Sept. 6, 2021

    Endurance was the first one to call me back. The rep told me so much information that it sounded like I was getting a lot for the money that I was putting into it. On the conversation, I wouldn't be able to remember all of the perks I had with the plan but the rep made me feel comfortable. Even after everything she said, she gave me an opportunity to ask questions. She was also gonna send paperwork for me to read over. I wasn't able to pay it all at once but she was able to split up my payment for me.

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    CoveragePriceRefunds & PayoutsStaff

    Reviewed Sept. 6, 2021

    Endurance has been sending me letters before my warranty wore out. I ignored it. I then decided to get some insurance because labor is very expensive and parts are too now. I went through that with another car. But I had to pay out of pocket. On the other hand, Endurance's rep was very helpful.

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    Coverage

    Reviewed Sept. 5, 2021

    So far, I like the service. I'm paying $20 more but they cover more. I will highly recommend people.

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    CoveragePriceStaffRates

    Reviewed Sept. 5, 2021

    The first rep that I dealt with sucked. But the second rep was amazing. The price for the coverage was good. It was competitive with other offers and the options out there.

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    Rates

    Reviewed Sept. 5, 2021

    Endurance is the number one rated company. When I signed up, they asked me some simple questions. I haven't received any paperwork yet though.

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    PriceStaffRates

    Reviewed Sept. 4, 2021

    We went through a few different companies and Endurance gave us a good price. They offered a lot. The rep was very helpful and informative.

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    CoveragePriceStaff

    Reviewed Sept. 4, 2021

    My experience was okay with the specialist, but the supervisor got a little short with me one day. I'm 75 years old, and I have to ask some stupid questions. He might have been having a bad day. The statement that was made to me was something like, “Well, this is our policy. Take it or leave it.” Other than that, Endurance kept coming up on the internet that they were one of the top companies. They were a little more expensive than others, but the coverage was much better.

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    Customer ServiceCoverageSales & MarketingRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Sept. 4, 2021

    They were very informative. They explained the plan very well with the different options, senior citizen discounts and payment options. They did a great job. Paying for the coverage was very easy. It was over the phone, credit card. Having this coverage is very valuable especially if you're living on a budget. It could be devastating to have a major repair, and you not be able to cover the repair or you'd have to go into severe debt. So it makes it very easy to live on a budget with a maintenance plan.

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    Staff

    Reviewed Sept. 4, 2021

    Endurance had the better package. Also, the rep was personable, easy to talk to, and knowledgeable.

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    CoveragePriceStaffTransparency

    Reviewed Sept. 3, 2021

    The only thing was that the rep did not explain to me was that if my vehicle was a company vehicle, I would have to pay a different initiating fee. And that was weird because my vehicle shouldn't be charged like that. If a vehicle is not registered to my company, it shouldn't be prorated as a company vehicle. The vehicle is in my name and it's only in there like that because I have to have commercial insurance on it. Endurance should give a better explanation and ask the question on whether my vehicle is a commercial vehicle or a personal vehicle and be able to distinguish that, other than just taking my money on a higher scale because I have commercial plates.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed Sept. 3, 2021

    The guy that I dealt with at Endurance was pretty awesome. He was very friendly and knowledgeable. He didn't pressure me into signing or put a deposit down like the first guy that I talked to, which prompted me to call other people because I knew I could get a better price with better service.

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    Staff

    Reviewed Sept. 3, 2021

    The reps were good. They were helpful in finding the right plan. I'm very satisfied with Endurance.

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    CoveragePriceStaff

    Reviewed Sept. 3, 2021

    They wanna charge me $295 down to initiate the sign-up. It was too much but I still got the coverage. So I gave them $100 on the 1st, and then I gave them $195 on the 22nd. The rep that I talked to was all right. His professionalism was good.

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    CoverageStaffCoverage - Components

    Reviewed Sept. 2, 2021

    Endurance seemed like it covered everything I needed covered. When I purchased the policy, the reps were thorough and knowledgeable. Any questions I had, they answered right away. I went for the bumper-to-bumper, just to make sure all the basic necessities are covered other than normal wear and tear items.

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    Staff

    Reviewed Sept. 2, 2021

    The rep that I dealt with was professional and she answered my questions.

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    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Sept. 2, 2021

    The rep was very helpful and he explained everything. Paying for the warranty was really easy ‘cause he just took my credit card information over the phone. Yesterday, I called to find out how many actual miles I have on my car and they were very quick and friendly. This coverage is gonna be awesome 'cause I hate paying for repairs.

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    Reviewed Sept. 2, 2021

    As a whole, purchasing the warranty went well. It was easy. Because of the age of my vehicle, there was only one plan that I could qualify for, which was the Advantage program.

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    Staff

    Reviewed Aug. 30, 2021

    It was nice with the rep who helped me sign up. The only thing that I don't like is that I haven't gotten the welcome packet yet. I haven’t even got the dates to pay and stuff.

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    Coverage

    Reviewed Aug. 29, 2021

    It was a nice experience with Endurance when I was purchasing the coverage. They told me what they had, what the policy covered, and what they could do. Also, I'm on a fixed income and I didn’t have the money to pay them right then. They stretched out my pay date till the third of September.

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    CoverageSales & MarketingPriceStaffRates

    Reviewed Aug. 29, 2021

    My vehicle had been technically totaled by hailstorm five years ago a few months after I bought it. There's nothing mechanically wrong with it, it's just dented. But the cost repair of the damage would be more than the value of the vehicle and none of the other agencies were willing to take the car under those conditions. Endurance had a slightly higher rate to take it and they said if I get it cleared out with the insurance and get it off of the total aspect, then they would lower the rate. They were willing to work with me and I also liked the plan that they offered. I got a three-year plan instead of a four-year plan, and my car is covered for six years. So, the longer rate is much better than just going for something that you're paying every month for. With this one, you can quit but don't do it right before your three years because you lose the extra three years. And overall, the cost would be cheaper than the others.

    The person I spoke with was knowledgeable as to sales, but he was not pushy. He explained what was there and I explained my situation when I found out about that thing about being covered for six years. Other than that, my son purchased a policy through somebody else and I got to talk to him and tell him to think about changing it.

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    TechStaff

    Reviewed Aug. 28, 2021

    Endurance was recommended by the dealership and when I signed up with them, it was very easy. Their rep was very personable and very knowledgeable.

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    Customer ServiceContract & TermsCoverageSales & MarketingPriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed Aug. 27, 2021

    I purchased an Endurance Extended Warranty Repair plan over a year ago, for my 2006 Chevy Colorado. I have been spending almost $70 a month since that point in time. My truck has been extremely dependable over the years since I purchased it, but I was worried that if a major repair was needed, I wouldn't be able to afford the repair costs. I went with Endurance because I was "PROMISED" that if my vehicle ran into any issues, they would pay the repair cost, up to what my truck's current Bluebook value. Which is around $4000. For the first time yesterday, I actually needed to use the insurance. I needed a new ignition switch and a new battery. The total costs were around $700. The repair shop spent hours on the phone with Endurance, trying to fill out the seemingly endless paperwork necessary. After all was said and done, Endurance paid around $250. That was it!!!!

    What they don't tell you, is that they don't cover the actual cost of the repairs. They have a stupid, limited system setup which tells them how much the repair should cost (According To Who, It's Definitely Not The Actual Experts!). So if you get a price from 10 different repair shops and they all say it will be around $700 for this type of repair, but the Endurance's severally limited system says it should only be $250, they will give you $250 towards the repair. Endurance isn't an expert, but they act like one when when it comes to the price of the repair. I was royally screwed over by Endurance, simply because I trusted them to live up to their word and value our agreement together. Had I just taken the $70 a month and put it into a savings account, I would have had over $1500 in it now. More then enough to pay for the repair and I would still have money left over.

    My suggestion, set up a savings account and never, ever get involved with a criminal enterprise like Endurance or any of these scam warranty companies! They are all the same. They will steal your money and when you actually need help, they will leave you in ruins! Imagine if I had been paying for this for the last 16 years of my ownership?! I would have wasted $13,440 on these criminals and I would have only gotten $250 in repairs! Please trust me, Endurance is a company run by criminals! Do not give them a dime!! Literally they are not even with 1 cent of your time and money!!! They will make you every promise in the world, but they will never honor their word.

    Oh and I can see that Endurance must hire a lot of Bots and fake review writers, because every valid negative consumer rating seems to be pushed way down the lists, while very generic fake positive reviews are pushed to the top. Endurance isn't even able to act in an honorable way when it comes to their reviews! Where do their criminal tendencies end?!

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    PriceStaff

    Reviewed Aug. 27, 2021

    The rep I talked to, Rachel, was very courteous. She did her job and she gave me a nice quote. So, everything was great.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com