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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,959,469 reviews on ConsumerAffairs are verified.
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    Page 77 Reviews 11175 - 11325
    Verified purchase

    Reviewed June 6, 2022

    I did a claim about two months ago and the process was very easy. Everything was satisfactory.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed June 5, 2022

    I bought extended warranty in September 2021. I had to cancel the coverage in May 2022 due to unprofessional customer service and the warranty company not stepping up and paying for claims. I had to pay out of my pocket to the total $1,300. I had two car repairs and was informed that Endurance denied the claim. Really!! I think they lure customers into believing that repairs made to the cars would be paid by them minus the deductible. They did not support or pay for any major car repairs I had. My mileage is under 45,000 miles for a 2015 vehicle. I think they are rip offs. I got taken for over $700. The premiums from September until April. What a waste of time and money. I deserve a full refund. I found calling and waiting to speak to someone was a waste and over 50 minutes waiting on the phone. Be wary of this extended warranty company. No good

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    Verified purchase
    CoverageStaffBillingFollow-Through

    Reviewed June 5, 2022

    I was very pleased with the way the Endurance people talked to me and answered questions. I've had the warranty for five years and I've done 17 payments. I used it one time for my 2016 Dodge Ram truck. If you get something done, they don't give you any hassle. They're very nice. I had a brake module and another module go out. Endurance replaced both of them. As soon as they got my parts in it, they took care of that. It's good insurance and I've been pleased with them. I have told several people about them. As far as doing what they said they would do, they have done it.

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    Verified purchase
    Contract & TermsCoverageSales & MarketingPriceRefunds & PayoutsMaintenanceStaffFollow-Through

    Reviewed June 4, 2022

    They never did anything for me. They didn't meet what they had offered me, as far as the vouchers and all these stuff they said they were gonna do. They tried to help me fix the problem I had with the transmission but it took a lot of my time and it cost me a lot because of the rental fees. Endurance only covered the rental fees for a week and I was out of a car for almost three weeks. Also, every time I took it to them, they charge me 100 and some dollars to do a diagnostic out of my pocket. I thought the insurance would cover that. They would get more sales if they were to be honorable about more of the things that they say on record. I’m a paying customer and I expect them to do what they said.

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    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsBilling

    Reviewed June 3, 2022

    I did the back bushings on my ‘14 Chrysler and I ended up paying $360 out of pocket for that. Then, the upper control arm was bad and Endurance kept kicking it back. I got on the phone with them and I argued with them for a week and a half. They said it was already done but it wasn't done. They got something messed up somewhere. I kept saying the upper control arm is a total different part of what was repaired on the back. It's in the front. But they kept saying it was part of a bill. The pieces are close together and they felt like if they fix that piece, that piece would automatically be fixed as well. But it was not. I'm not gonna go with them anymore. It's the first time I've ever had to do an extended warranty program type like this and I'm very dissatisfied with Endurance. They really did me a terrible job.

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    Verified purchase
    CoveragePriceRates

    Reviewed June 2, 2022

    The engine blew in the car about eight months after I got it. They covered NSRP prices for parts and didn't cover all of the parts but that's not what my paperwork says. My paperwork says 100 bucks and fixed. I went around and around. They didn't want me to talk to a supervisor telling me the supervisor is just gonna tell me the same thing. But we got it figured out. They covered it eventually, with a lot of convincing.

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    Customer ServiceCoverageTechMaintenance

    Reviewed June 1, 2022

    My initial experience with this company was good. However do yourself a favor and avoid using them. When it comes to actually getting repairs done they will delay the repair as much as possible by constantly asking for more repairs or sending inspectors over and over. They did eventually cover the repair, but the bureaucracy delayed the repair by at least 4 weeks. I called when I initially took the truck to the shop and was told that they do cover rentals. They neglected to tell me that they max it out at $150 though. So they did cover the $6000 repair of my truck, but I had to pay $5000 for a rental while they constantly delayed.

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    Verified purchase
    CoverageTechPunctuality & SpeedStaff

    Reviewed June 1, 2022

    I was upset ‘cause I had to restart this plan several times. I thought I was on the right plan initially, but I wasn't. I couldn't just switch or bump my plan up. I had to wait a whole 'nother 30 days. That part of Endurance is not fair. If you’re an existing member, you should be able to upgrade your plan. I was under the impression that I was covered, but all the time, I wasn't, and Endurance didn't do much for me. This experience hasn't been the best but Endurance helped me out. They replaced my water pump. Right now, my car’s still in the shop because we have to get in contact with Endurance before we can do some other things that need to be done.

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    Verified purchase
    CoverageRates

    Reviewed May 31, 2022

    I have had this coverage for one month and have had no need to use it. I did my homework and discovered that Endurance was rated top in the field of extended car warranties, I believe in going with the best!

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 31, 2022

    I was promised an email with a copy of the policy. They said I had 30 days to decide whether to keep the policy or not. I am very disappointed if this is a indication of the level of service that I can expect. If I don't have the time to study the terms and conditions of the policy long before the 30 days I will have no choice to cancel what may be an excellent policy.

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    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed May 31, 2022

    Good customer service. Quick response, they follow up to make sure everything have been completed correctly and they did what they promised to do in their contract, I definitely will recommend this company to my friends and family and that's what I've been doing.

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    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 31, 2022

    I purchased the coverage over the phone with them and they were very good. I gave them all my information and it was done. They sent me the paperwork by email almost instantaneously and I just had to wait before it was usable. It was wonderful. The last claim I had was when the wheel bearing was going out. I took my truck to my local guy and there was something else that was wrong with it. He replaced that and he called me back and told me what it was gonna cost because there was something that Endurance wouldn't cover. I ended up paying the $100 deductible and the incidental thing. They immediately paid my guy and I was out of there within a day.

    I also had an air conditioning issue and I went to an air conditioning shop. I didn't know if they accept Endurance but Endurance is accepted by people everywhere. It's been nothing but outstanding customer service with Endurance. They're very helpful and they took care of me when I didn't know if something was gonna be covered. Everybody worked together very fluently and everything was very easy, quick, and convenient.

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    Verified purchase
    Staff

    Reviewed May 30, 2022

    I had one car repaired and it was done very well all the way around. The process with Endurance was excellent and they have good service. Everything’s great.

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    Verified purchase
    CoverageMaintenance

    Reviewed May 29, 2022

    Signing up with Endurance was easy and they had a good program. I had a maintenance issue and it needed to be addressed. The garage said it was something that was a necessary thing and Endurance covered it right away.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 28, 2022

    Endurance was supposed to be better at paying claims CarShield. Customer service was also reasonable. When I had a claim, that was pretty good because they had a lot of work they had to do and they did it. There was only one issue I had. The reason I brought the car in was there was an issue with the steering lock, which the car was intermittently not starting. That's not something I want to be just leaving alone and having to deal with. Endurance wouldn't cover that part because they couldn't get a code on it. But Mercedes was telling them that was the issue.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPunctuality & SpeedStaffRental Car

    Reviewed May 28, 2022

    The only thing that was really upsetting was the claims process and how long it actually took for someone to assist me. When I brought my Jeep to the shop, I had to wait a whole week for someone to come out there. So, I had to be without a car and it was really inconvenient. The only thing I'm afraid of when I try to take my vehicle to a shop is that I have to sit there and wait when they could have just given me a rental car. They said, "We cannot give you a rental car until we know for sure that we can do this". I'm like, "This doesn't make sense. This is why I pay a warranty for".

    I had to keep calling them every single day saying, "Did you talk to the people yet?" I also called the people myself, and they're like, "We got someone coming out there, but it's gonna take some time." I'm like, "I need a specific time because I'm at work and I have just one car." Endurance can give me some places but it's not up to them. They can't do too much and I just have to roll with the punches. But as far as my coverage, I like it. Anything else with the customer service and if I am late a couple of days, they're very knowledgeable in that aspect.

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    Verified purchase
    TechStaff

    Reviewed May 27, 2022

    I was given several options from the dealer and one of their representatives said that Endurance was one of the better companies. I signed up and everything has been positive so far. The plans seemed fair. I've had two or three claims and they've been fabulous. What Endurance said they were going to do, they did.

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    Verified purchase
    TechRefunds & PayoutsMaintenanceRental Car

    Reviewed May 27, 2022

    There was a part broken in my vehicle's window and the window fell down into the door. The only problem was it was a hard day trying to get a hold of Endurance. But the techs finally did it and everything was approved. However, I brought my car in on Monday and it didn't get done 'til Friday because they had to order the part. The part was supposed to be on the shipment but when the shipment got there, there were two missing pieces and mine was the missing piece. But I was happy because I got my own rental car. Endurance said they'd pay for two days, but I only needed one day and I received the check from them right away. I was happy that Endurance worked.

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    Verified purchase
    Customer ServiceTechSales & MarketingPriceRefunds & Payouts

    Reviewed May 26, 2022

    No dealers, shops, or anyone I've talked has ever heard of this brand. Jennifer the finance manager explained in order for me to get all these discounts (e.g.veteran, internet, etc. I had to take the deal today or it would all be lost. I couldn't have a quote and call back in a day or two. Jennifer the finance manager also stated that my deposit would be fully refundable after 30 days, I would get all that money back. NONE OF THAT IS TRUE!

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    Verified purchase
    CoveragePunctuality & Speed

    Reviewed May 26, 2022

    Still in 30 day and 1000 mile waiting period so too early to tell much about this company. We do feel confident it will be what we expect. Time will tell. Looking for peace of mind knowing that if a major repair is needed this company will be there for us. Hopefully we will not get a major repair just looking for the peace of mind knowing if it does happen, this company will be there for us.

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    Verified purchase
    CoverageRefunds & PayoutsMaintenanceBilling

    Reviewed May 26, 2022

    The plan so far has been great. Whatever I've had to use it for to get fixed, they worked on it. They paid half of the bill. The recent one was on the Chevrolet and we did the front end hubs and the break pads. Right now, I'm satisfied with Endurance's policy. I'm planning on staying with them.

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    Verified purchase
    Claims HandlingCoverage

    Reviewed May 26, 2022

    When I was signing up with Endurance, it was not the greatest but it was not the worst. They could be a little better. The first person I talked to told me one thing and the second person told me a different thing. I was getting information that weren't consistent. Also, I was not exceptionally happy when I filed a claim. Endurance did not cover things that should be covered. Once I got further into the paperwork and learned that they didn't cover all the things I thought they were going to cover, I didn't have any opportunity to complain anymore because it was right there in black and white. I should have read that.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffFollow-ThroughRental CarTransferability

    Reviewed May 25, 2022

    I purchased a Secure Plus bumper to bumper luxury vehicle. I requested the best full coverage bumper to bumper warranty never knowing what could happen. A rep prepared the contract for me which included towing, car rental, full power train /bumper to bumper. I was told this would cover everything for the life of the vehicle and the warranty was also transferable should I sell the car. Well, life happened 2 years later. My car broke down. The motor was dead. The service manager called Endurance with my quote to repair my car.

    Endurance refused to pay for my towing, my car rental and refused to pay the total to have my car fixed as promised even though it's in the contract. I had to come out of pocket $5,000 as well as pay for my own rental and towing. They told the service manager to "tell me" I was over my "allowance" and that they were terminating my contract after the repair. They are greedy liars who think they are doing you a favor. Save yourself the stress and choose another company. Bypass the fake reviews and go to the Better Business Bureau and read the complaints about this company.

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    Verified purchase
    CoverageMaintenance

    Reviewed May 25, 2022

    I used Endurance recently and it was fine. There was a broken cable on my Porsche, and that was covered.

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    Verified purchase
    Customer ServiceCoverage

    Reviewed May 25, 2022

    As an auto warranty insurance coverage, Endurance is adequate. It's fine compared to others and it’s not a fly-by-night outfit. I attempted to use the incentives but I did not follow the instructions. When you do those things, you have to coordinate it and then you apply it. But if you do it up front and then call afterwards, it doesn't work. An oil change is an oil change. Not that it requires training to be changed but if you do those ancillary things, you gotta get clearance beforehand from the service center to do that, which is a pain to do. Besides those ancillary things, there are also some freebies up front that you can use for other things. But it seems onerous or almost nonexistent in my neck of the woods.

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    Verified purchase
    Contract & TermsCoveragePricePunctuality & SpeedStaff

    Reviewed May 24, 2022

    My 2014 E350 was making noises. There was an issue with the transmission. It was completely taken care of and it only cost me my co-pay. Then, I had an issue about a month later on my 2017 BMW X5 SUV. Compared to the transmission, it was rather minor and it was denied. I wasn’t happy because it was denied on verbiage only. Also, depending on the rep you get, some of them will jump through hoops and help you out and are very knowledgeable and others are, “I don’t care. Go ahead. Have a good day.” But other than that, having Endurance gives me peace of mind that any major expense will be covered.

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    Verified purchase
    Coverage

    Reviewed May 24, 2022

    Signing up was good and the plans they offered were okay. The warranty has a lot of coverage that I might be using in the future.

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    Verified purchase
    Claims HandlingTech

    Reviewed May 23, 2022

    I have my business truck and Jeep with Endurance. Their claim process has been pretty good and my mechanic hasn't said anything.

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedMaintenanceStaffHonesty & TransparencyRental Car

    Reviewed May 23, 2022

    The rep I spoke with was pretty knowledgeable about his job. He was very honest and equal. He let me think about it a couple of days and he wasn't pushy or aggressive. The only thing was I had to have service for the car twice and Endurance was taking too long to respond. When I call Endurance, it takes me 20 minutes or more to get an agent. Both times I dropped the car in the morning and the whole day went by for the repair. I had the car in the shop waiting for an answer for the claim to be approved. I wasted almost two days for a job done in 45 minutes. But other than that, when I talk to them, they're very nice and they're always clear with me on the phone.

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    Verified purchase

    Reviewed May 22, 2022

    I had a claim for the front and left control arms on my steering. When I would turn my steering wheel, it would make a howling noise. They were worn out and the bushings were gone on both sides. The process went fine and Endurance paid it with no issues. The place I took the car to said Endurance was the only place they dealt with that didn't give them any pushback. I feel more secure than if I had gone with other companies.

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    Verified purchase
    CoverageMaintenance

    Reviewed May 22, 2022

    I signed up with Endurance in August last year and it was easy. I liked the coverage but there can be more added to it such as maintenance. Other than that, everything's great. I had a claim for a couple of things and I was happy that my car was repaired. Everything was covered.

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    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsRates

    Reviewed May 21, 2022

    I got more with the Endurance covers than with the other companies I called. So far, I have filed a couple of claims with Endurance and some of them were good. They should put more coverage on their packages for the price they're charging. They didn't cover any of the stuff I needed to be repaired on a few of my claims so I still had to pay out of pocket. With my son's car, they didn't cover anything when he took his to the dealership.

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    Verified purchase
    Staff

    Reviewed May 21, 2022

    I compare the services of Endurance with other entities and upon reading the reviews, I liked what I read. My rep was wonderful.

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    Verified purchase
    PriceStaffRates

    Reviewed May 20, 2022

    I just became a member, so I don't have experience with a claim, as of yet. But they were very kind and gave me a very fair price. So far I've enjoyed my experience with them. I look forward to a long life of car repairs.

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    Verified purchase
    TechMaintenanceStaff

    Reviewed May 20, 2022

    I liked Endurance and I had a better time with them. They seemed to pay all my claims that occurred during the time I had them. Most of the work was done through the repair staff and they handled everything.

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    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed May 20, 2022

    I had a claim for some lights on my dashboard. The issue had something to do with some sensor and it was not the first time it happened. I was very upset because I thought I was gonna have to pay a lot of money. But I remembered that I am enrolled in this Endurance thing. Everything worked out fine. It was all Volkswagen that spoke with them. Everything took two days. It could have been done faster but the mechanic I was working with waited until the afternoon to call. Initially, I was thinking about canceling my Endurance warranty but when I was actually able to use it, I did not do that.

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    Verified purchase
    Customer ServiceCoverageTechPriceMaintenanceStaff

    Reviewed May 19, 2022

    The rep explained certain things that were covered and she said I get a complimentary key fob, which I never got. I wonder if I'm still entitled to that. And a few other things. She was very thorough and she said that the package that I would get is a little better than the cheaper package. And they had a special going on. It turned out to be $94 a month, which I'm paying through MEPCO Company. As much information as she could give me over the phone is what she did and she was very thorough with what was presented to me.

    My vehicle started making a noise, and I took it to the mechanic, Integrity. They did some research on it. They did some tests on it, and they got back with me and indicated that there were some issues with some valves sticking. It was common in those vehicles and they had to do major surgery on it, concerning the heads of the motor. All that work was done. And it was satisfactory. They fixed the problem and got paid by Endurance. Integrity got in touch with them, explained the situation and they took care of it. Endurance asked for certain things, which were legitimate, like three previous oil changes, which I provided for them. I had a co-pay of $100, which I did. And that was it. Between Integrity and Endurance, they both settled that situation.

    I received a letter indicating that there were some changes that would be added to the contract, or they were going to change the contract. People shouldn't change contracts in the middle of a contract. So I was gonna call them to delete the 2012 Jeep Grand Cherokee from that Endurance company and add the truck that I have now. I want to discuss what the letter states that I read and I wanted to see what that entailed. Other than that, Endurance was very reasonable. And from what I'm paying a month, it's a peace of mind that I can live with. It's worth looking into. It's a good company and I would recommend it.

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    Verified purchase
    CoverageTechPriceRates

    Reviewed May 19, 2022

    I already have a vehicle with Endurance so I went with them when the warranty on my other car expired. The sign-up was fine and the coverage they had offered was good. I had to do some work on my other car before. I would take the car to the dealer. The dealer would process the claim and tell Endurance what the problem is. I just had to pay the deductible. With the warranty, I don't have any headaches or worries that I'm paying full price.

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    Verified purchase
    Customer ServiceClaims HandlingStaff

    Reviewed May 18, 2022

    The claims process is sometimes ridiculous. Certain labors and certain things were not approved and certain things were approved. Also, every time the establishment contacted Endurance to approve things, it was always a problem. Then, when I get on the phone with Endurance, the guy in the establishment was in front of me and I could have transferred the phone to him but Endurance's rep won't do it. He said the guy from the establishment has to call him. And it would be nice if once the establishment has sent them the invoice and they approve, they contact the client and discuss that with the client. It's a total mess every time. It would be a peace of mind if they could contact the client and say, "Hey, we're not approving this because of this or that." Other than that, whenever I file a claim, it was very accessible. Anything that was between me and Endurance was legit.

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    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed May 18, 2022

    I have two cars with a lot of miles on my cars. I needed help in case the motor went out because they're expensive to fix. My first time with Endurance's customer service wasn’t that great and I wanted to cancel. But when I got ahold of somebody named Gladys, she was very helpful in telling me what was going on. She told me, “Just try this. You didn't read all the stuff that was there, stuff that was available to you.” She then said they’ll just call me. Endurance is not a bad company and I would recommend them.

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    TechSales & MarketingPrice

    Reviewed May 17, 2022

    I purchased my Warranty Service Contract about 18 months ago. BIG MISTAKE. My Check Engine Light came on so I took my Truck to an Authorized Service Dealer. The problem with these Service Contracts is that they cut the corners so much that Customers of Endurance have to pay a lot more than the Deductible. Endurance was only paying a portion of my Fuel Pump...I was going to have to pay 500 Dollars NOT my 100 dollar deductible....BEWARE of this SCAM. I CANCELLED ENDURANCE after this problem...BEWARE.

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    Verified purchase
    Customer ServiceTechRefunds & PayoutsRoadside Assistance

    Reviewed May 17, 2022

    My experience with Endurance was really bad. I was broke down on the expressway. I did what they told me to do. I called the people and they wouldn’t even answer their phones. It was a voicemail. Endurance called them back. It was going to voicemail as well, so they canceled it. They got someone else. The same identical thing happened. Then my friend called someone. I had to pay $150 to have my car towed to Broward. These people had the nerve to send me a $50 check. I'm very upset about that. I also used a tow service before. I was on I-95. I made that judgment call ‘cause I was in a very dangerous environment. When I called them, people didn't answer the phones at that time. A text thing came on. I was so nervous, and I didn't know how to do that. But they reimbursed me for that.

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsBilling

    Reviewed May 17, 2022

    I had a hard time a couple of times I had a chance to use CarShield. At one point, they told me my coverage was canceled. The dealer recommended Endurance and said they have fewer issues with them than they do with CarShield. I signed up with Endurance and I understood everything they told me. Everything was done on the phone. It was fairly quick and easy. A plus for me was that it's a five-year contract but my payments only last three years. The last two years are technically free. We paid for it upfront. Endurance is light years away from CarShield

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceStaffRental Car

    Reviewed May 16, 2022

    I love Endurance. I had my engine blown out in my car, and they took care of it. They also took care of the transmission. I just paid a couple of hundred dollars for each repair. The only thing was my car was waiting for the engine. It took four months for the repair. I was without a car for four months, but I'm really happy because they paid for it. I had to spend $4,000 on rental cars. The communication between the guy, the adjuster, Endurance, and my Chevrolet dealership wasn't really quick. I had a bad battery last week and I called Endurance for a tow. That was a three-hour wait for whoever they used there and the guy never showed up. I ended up calling Nationwide, who is my car insurance and they sent somebody over in 15 minutes but whoever they got processing their road service calls is deplorable.

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    Verified purchase
    CoverageTechSales & MarketingPriceRefunds & PayoutsStaffHonesty & Transparency

    Reviewed May 16, 2022

    Endurance's service is horrible. It didn't quite work out for me because what the sales representative had offered turned out to be a total lie. When I contacted them to give me a quote and signed up with them, it was like everything was covered from bumper to bumper. All I have to pay was the deductible. It turns out that I had to come out of pocket. Endurance goes by some sort of algorithm. Anyone knows that if you're taking a part out from a vehicle, it takes more than 0.7 hours to resolve that and no job on the vehicle will take 0.7 hours. Their algorithm changed twice during the course that I got from 0.7 to 0.8. It wasn't honest. The dishonesty is what I disagree with. I had to come out more out of my pocket to pay for something that should have been covered by the insurance.

    It was an awful experience. They claim that they have no control of what their sales representative told me. When I had to speak to him, I was told he was no longer there and they said, "Contact one of these shops." When I contacted the shops, these were the shops that rebuild parts. Those are the vendors they have. I had to go through the process a few times, and their algorithm keep changing in terms of what can be done being covered. I have to cancel the policy because it doesn't suit me. I don't want to deal with the stress. I was very dissatisfied.

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    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsStaffBillingRatesTimeliness

    Reviewed May 15, 2022

    Everything that the rep explained to me at the interview was correct and the process for making payments is easy. I have to make my payment every month on the 7th and Endurance takes it automatically out of my account. Everything thus far has been good. When I had to get the car repaired, the mechanic who worked on it told me when to bring it so I got it towed over there because my car ran hot and I couldn't drive it. He told me that if I got it there, he would look at it the same day. He did and once he determined what it was that afternoon, I got on the phone with Endurance and he spoke with them. He repaired my car within two days. I wasn't scheduled for an appointment because they were booked. But because it was just a water pump, he was able to get one in town rather quickly. Endurance paid him, and I went and got my car once it was done.

    I had one experience with Endurance and I only got one experience to compare them to, which is with CarShield. And it was night and day. Endurance knew what kind of car they were covering when I called in. They let me know everything about my car and my coverage. Whenever something goes broke in this car, I want the original part. I don't want to put in a Camaro’s part in my vehicle, which was what CarShield was doing. But Endurance gave me the original part of my car. So, I was satisfied with that. It was very good experience with Endurance. The price and the promptness were very good.

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    Contract & TermsCoverageTechPriceRefunds & PayoutsMaintenanceStaffRatesTransparencyRental Car

    Reviewed May 15, 2022

    Everything has gone well so far. I just had to have my blower fan put in and they said they wouldn't pay for the labor for it but they sent the part. That's something that my mechanic was kind of pissed off about. He had to take out the drawer and he had to really break it down. It’s bad that he had to lose half a day trying to take everything out and put everything back in. But I've had no issues with Endurance.

    Although they need to update on the prices of the parts and they need to recheck their labor when they’re looking to pay for labor. The adjuster says one thing and what the computer says the time that it takes to do it is totally different. Also, they only covered a certain number of days when I had to use a rental car when I had an engine change. I had to pay the difference, which was like 500 bucks. Then, I get three oil changes per year and they only cover up to $50 on that. Oil changes now are 75 and better and my vehicle takes full synthetic, so that's costing me even more.

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    CoverageTechPriceRefunds & PayoutsCoverage - Components

    Reviewed May 14, 2022

    I've only had to use Endurance one time and it was 50/50. I had some front-end noise going on and I took it to a shop, and they informed me that my CV axles were damaged. They found a leak on my rack and pinion, and when they turned all the work in to Endurance, they covered the CV axles, but they would not cover the rack and pinion. They found a way not to pay for it is what it was. It was from wear and tear. The mechanic shop said it was just over time, that part goes out, and Endurance didn't want to cover it. My mechanic read the contract that I have with them and he said it should be covered and went back and forth with the person he was dealing with. The one time I've used Endurance was not a very good experience. The deductible was only 100 bucks but I had to pay $1,300 out of pocket for what wasn't covered.

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    Claims HandlingCoveragePriceRefunds & PayoutsStaff

    Reviewed May 14, 2022

    The Endurance reps were very good and professional in how they handled everything. They explained the coverage thoroughly and very clearly. One of the claims that we filed was when my car didn't run at its full power. All I had to do was pay my deductible. I'll be satisfied with their claims process as long as they continue to take care of business like that. If something comes up and they take care of business, I'll highly recommend them. If people asked me, I'd say yes to these people. They will help you. They'll give you the assurance and they take care of business.

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    CoverageStaff

    Reviewed May 13, 2022

    When I spoke to the gentleman that I bought the policy from, he explained pretty much everything and got me taken care of. I was pleased with what I've heard. He mentioned that I have free oil changes. I have a 2014 BMW and also a 2016 Lincoln Navigator with them. When I had a claim, my repair service rep communicated with Endurance. Everything was done for me, so I didn't have to worry about a thing. It was taken care of. So I was very pleased.

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    Customer ServiceCoverageTech

    Reviewed May 13, 2022

    I did not like CarShield so I switch over to Endurance. I used them when my air conditioner was coming on but it wasn't blowing out cold air. I took the car to the dealership and they looked at it. It was a hose. The car was in the dealership for about a week. Somebody from Endurance came out and looked at it. The communication with the warranty was okay. When I had CarShield and I tried to have something fixed, they wanted the parts delivered to the mechanic. The mechanic doesn't do that anymore. With Endurance, I didn’t have to fight with them about anything. I like the fact that I can take my car to any mechanic and they don't have a problem with fixing it. I want to keep this warranty.

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    CoverageOnline & App

    Reviewed May 12, 2022

    Nervous. All I have received is a receipt for $230.00. On the website it says that Endurance is a Insurance co. I haven't received any thing about Auto coverage. How long does it take to mail me A pamphlet over what is covered.

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    Customer ServiceCoverageStaffCommunication

    Reviewed May 12, 2022

    I had two vehicles when I first started with Endurance. They were uncooperative with trying to get my Dodge Charger fixed, so I had to cancel that policy. Now I only have one policy, which is with my Dodge Journey. The issues that we've been having is basically going back and forth having to communicate with the service company and Endurance to get them to pay. There's no communication between their claims department and the inspector. In the last service that I had, an inspector had to come up to view my vehicle just to make a decision. All the services that I've gotten on my vehicle should have been taken care of. I sent a communication and invoices to the claims department for reimbursement. I haven't heard back from them in regards to that. It's a hit and miss. They offered us assistance but it hasn't been consistent.

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    Claims HandlingTechRefunds & Payouts

    Reviewed May 12, 2022

    The car needed repair and the shop submitted a claim to Endurance and they paid for it. So, I'm happy. But the key fob and those tires that they put in were money out of pocket. It should probably be another claim too as well. There's a lot of paperwork we have to fill out to submit those out-of-pocket claims.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed May 11, 2022

    My plan for my warranty that I paid for wasn't explained to me and not factual. They were telling me some things that weren't included inside my warranty and when I got the warranty and tried to get those things that were included, it didn't go. It was a lot of other things. So, it was a hassle before it was properly explained to me what my warranty actually includes and covers. In the claim that I had, there were some miscommunication with the mechanic and on some invoices, it put some things that I did not have done to my car. So, I'm in the process of getting that taken care of. I'm waiting for the mechanic shop boss to call me back and tell me why that mistake happened on my invoice.

    Right now, the experience with Endurance is a hassle and I’m just trying to get this fixed and see what's going on. Endurance isn’t bad. I just need for it to be taken care of because it's messing with my down payment. It’s all over the place because of this claim that I so happily have on my car that I don't. So, it's just a big ball of a mess right now.

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    TechStaff

    Reviewed May 11, 2022

    Endurance is much better than the other warranty I had and the signup process was easy. We used the service when my motor went bad. In the beginning, it was a little stuttery. But the service department at the Subaru dealership helped and it went very easy from there.

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    CoverageStaff

    Reviewed May 10, 2022

    Courteous whenever I had a question. I plan a cross country trip and the warranty makes me feel secure. My car has 150k miles and has been reliable so far. Hope I never need the Endurance warranty, but, I do feel better having it along for the ride. I hope it collects dust in my glove box for the duration.

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    Customer ServiceCoverageStaff

    Reviewed May 10, 2022

    After the first call I had with Endurance, I still had several questions. I did a little bit more research and then spoke with somebody again. Endurance's premium amount was a little bit lower. At that time, the coverage of the hybrid battery for one of the vehicles I had was a big thing for me. This warranty is extremely valuable. It's definitely helpful when you do have issues with your vehicle. I've been pretty satisfied and I would recommend Endurance.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed May 10, 2022

    The reps at Endurance explained everything and answered all my questions. They were very nice and cordial over the phone. It was very pleasurable dealing with them. It's not automated and I usually get to speak with someone. The coverage is in the process of being used now at the Chevrolet place and they haven't given me an estimate out of it. But it seemed like it was what I needed for the price.

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    Customer ServiceCoveragePriceRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed May 9, 2022

    These people lied every time I called to see why my claims were not covered. They said the DRIVE TRAIN control arm part was not covered and the AXLE bushing part was not covered. Endurance claims department personnel are rude. They told me the garage was A rated and charged too much. They changed the denial reason every time I called. They are LIARS LIARS LIARS. And they told me I am too stupid to buy anything in other words a dupe. So don’t be a dupe when buying extended warranty for your car that you care and don’t pay high premiums for rudeness, lies, and utter disappointment!! THEY WILL TELL YOU ALL DRIVE TRAIN PARTS AND ALL ACLE PARTS ARE COVERED - Not True - they are lying. They are duping you. I want my money back. DO NOT BUY ENDURANCE EXTENDED AUTO WARRANTY - they are bad.

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    Customer ServiceRefunds & PayoutsStaff

    Reviewed May 9, 2022

    They are rude, they gave me the run around, they didn't want to give me my refund. Totally unprofessional. I think you will make a good decision to use another warranty company. When in a crises they will add to the stress level and the end results will be to their advantage. You will be disappointed.

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    TechStaff

    Reviewed May 9, 2022

    The signup with Endurance was fine. I had to use their service once already and I was not too happy with the first portion of it. They denied my favorite mechanic that I always use and it aggravated him. They had me take my car to the nearest bigger city, which I live an hour away from, and I was not happy about that. They were able to approve that one. I don't understand. The website clearly states to go ahead and take your car to your favorite mechanic. Endurance could have done a lot better.

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    Customer ServicePunctuality & SpeedBilling

    Reviewed May 9, 2022

    I'm very pleased with Endurance. I've used it recently, and we're just waiting for them to pay the bill so I can get my car back from Mercedes. Getting the warranty from Endurance was a wise thing to do and it's a good company. Their customer service is very competent.

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    Tech

    Reviewed May 8, 2022

    My car had an issue about a month after I was able to use Endurance and I had no issue using it. That was easy and I didn’t have to do anything. I just took the car to the dealer. Endurance is wonderful.

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    CoverageTech

    Reviewed May 8, 2022

    My recent claim with Endurance was pretty smooth. The engine mount needed to be replaced and they covered it. They worked with the dealer pretty efficiently. The overall process was good. Some of the items that I thought were covered were not and they didn't really go through some of the program, some of the details around what's covered and what's not. Other than that, they were good to deal with.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedBillingRates

    Reviewed May 7, 2022

    STAY AWAY!!!! I called Endurance earlier this week to get pricing information. I was doing research to compare extended warranty companies, plans, and costs. I first spoke with Kara who gave me all of the details for (and was really trying to push) their most expensive exclusionary plan. When I asked for pricing for their other less expensive plans, she put me on an extended hold (red flag: I should have hung up then) and then Chris got on the phone.

    Chris was extremely rude and tried to convince me that it would be a waste of time for him to give me pricing for the other plans because the prices would DRASTICALLY change if I didn't purchase the plan on the spot. Really? Then why did Kara just willingly give me pricing for the exclusionary plan? When I pressed him on this and said it was unbelievable and sounded like a sales tactic, he said I could believe or not believe it, but it was the truth. I persisted and eventually he spouted out some general down payment and monthly payment amount - after which I promptly hung up. Such nonsense! I know times are hard and they are trying to make sales but to think that I would EVER do business with them after that call is unfathomable. Beware! If they treat a prospective customer like this, how must they treat you once you become an actual customer. My advice - stay far, far away.

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    TechPriceRefunds & PayoutsStaff

    Reviewed May 7, 2022

    I took my Cadillac to the shop for a repair, and they said Endurance took care of it. I paid my $100 deductible, and that was it. It was easy. I’ve had three things with Endurance so far, and every one of them has been taken care of. Endurance is a great program. It’s a good company to invest in the warranty for your vehicle.

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    Customer Service

    Reviewed May 7, 2022

    Endurance's customer service was good. I was offered free oil changes.

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    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedMaintenanceStaffRental Car

    Reviewed May 6, 2022

    I purchased a policy with ENDURANCE for my 2008 Jeep Commander with about 164,000 and due to what I had heard about Car Shield and what prompted me to purchase the policy was I had just had a issue with my transmission and cost about $800 so I said I probably should get covered just in case going forward.

    About 2 months later I had just recently traveled and a few days after returning back home on way back from work the jeep started running very rough and the check engine light came. I used an OBD scanner to see if any codes came up. And few came up regarding misfires.. So I had my vehicle towed to a jeep dealer thinking I wouldn't have to worry about any shenanigans, I also contacted ENDURANCE to ensure I did the process right. Which they told me I had. So after a few days the dealer informed me of what was happening and that they needed to explore further, which they did I had to authorize them to continue and they informed me that it would be an 850 CHARGE if the repair wasn't done. And to my surprised informed me in short I would need a new engine and that they could not even locate one.

    The feeling I got was that this was not job that they wanted to do just by the conversation from the service advisor.. So they had contacted ENDURANCE to get my claim started. The service advisor told me they were waiting for photos and need receipts for last 3 oil changes but since I DO MY OWN I don't keep receipts for oil that I buy. But I have for parts or repair facilities so I tried to go back to store but they only go back 90 days so that wouldn't have helped so I sent copy of SERVICE RECORD I KEPT TO SHOW !!! THE MAINTENANCE I DO TO THE VEHICLE.

    1st off I HAD TO CALL, to find out about what the status of my claim for an entire month YES AN ENTIRE MONTH..and having to had to borrow vehicle to get to and from work until my claim was open so that I could get a rental car. So just recently on another call to ENDURANCE I was checking up on my claim and was informed from the claims agent that the adjuster left a message to the service advisor "ON HOW TO PROCEED WITH THE REPAIR" and was waiting to hear back from same. I ALSO CALLED AND LEFT A MESSAGE 2 DAYS IN A ROW and hadn't heard back so I CALLED ENDURANCE AGAIN!!

    Only this time I was tolded by claims agent that my claim was denied...I said "What"!!! Asked to speak to supervisor.. I was told it was denied to lack of maintenance???? So after a very lengthy conversation with the claims supervisor he stated the policy states that you must keep all receipts for repairs but even if they accepted the service records I didn't follow the that maintenance manual..I stated I bought the vehicle over 8 years ago and started from there and tried to stay as close to the schedule as possible..

    ****Note**** Since I first got the jeep I've always used Mobil 1 full synthetic and purchased the oil and filter from Walmart and if I had to use a service center had them use same..Anyway the conversation went from receipts to not following schedule then back to receipts and the service record shows that the vehicle was well maintained..An end result was because of ** about receipts I was denied..I hadn't even had the vehicle long enough to even save a new receipt..

    I wasn't looking for a new engine the dealership said that one was needed. I'm sure it could have easily been rebuilt or such and I certainly wasn't looking to get a new vehicle since my vehicle had been paid off....So beware. Do not use this company or any for that matter. They use deceptive tactics to not have to do any repairs....

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceBilling

    Reviewed May 6, 2022

    Endurance sucks and I'm not pleased with them. It’s difficult to speak to somebody when calling or when the dealership tried to call. They take a long time if it’s something that they don't want to cover. I'm paying my payments and I'm never been late. Last year, my engine had started to tick and I took it in. Endurance was going back and forth with the dealership on what they would cover. They ended up not wanting to replace the whole engine, which the dealership said was not the best idea. But they didn't want to cover it so the dealership did what Endurance would pay for. This year, I had a leak and it was an issue with that whole job that was done. I had to take my car back. I'm gonna sell this car so I can cancel my service with Endurance.

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    CoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaff

    Reviewed May 6, 2022

    I tried to use Endurance one time and they didn't pay for anything but one small part that costs 39.99. At this point right here, the warranty is a waste of my money. I'll probably give it a month or two and see because I have an older car and stuff always happens. I'll cancel it if anything else goes wrong with my car and they're unable to help me in any way. If I'm putting out money monthly when my car is not broken and when it gets broken, I have to pay all this money to fix it, it makes no sense to me. What is the point of the policy?

    I left CarShield for the same thing and I was assured by the Endurance salesperson that their plan was better. But it seems like they're almost equivalent and there was only a slight bit more from what I was paying with CarShield. The car was in the shop the other day and there were two sensors that needed to be fixed. They only fixed one. The sensors are important to the day-to-day functions of the car. These are ABS, which have something to do with the braking system. I was also told that the TPMS pressure light was not important and I would have to pay to fix that. There was another thing that Endurance was not covering.

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    Customer ServiceClaims HandlingTechPriceValue

    Reviewed May 5, 2022

    When it came time to file a claim, I was denied. They did not honor my contract whatsoever. Also, trying to cancel my contract was a nightmare. Absolute horrible customer service. I regret ever dealing with them. Buyer beware, it is not worth it.

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    Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed May 5, 2022

    The radio stopped working so we brought the car into the dealership. They said the antenna had to be replaced so the dealership called Endurance and got it squared away. It was pretty seamless. The dealership had to order the part and it took a day or two to get it in. But when we brought the car, they did the job that day. The whole process was pretty quick.

    There was one confusion when the dealership made a typo on the mileage. They inverted a number or misread the number. It was a couple of hundred miles off. It was annoying that we had to work through it but we got it worked out. I had all the documentation on my side. The rep I spoke with was great and she had a terrific follow-up. It was all good and I'm pleased.

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    Customer ServiceTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaffRates

    Reviewed May 5, 2022

    Based on the information I got from Endurance, I ended up canceling my Carshield warranty, getting a refund on that, and going with Endurance. Purchasing with Endurance was a simple process. I called, got a quote, and they helped me get a better rate. I have two addresses. It’s a Florida address and a North Carolina address. They recommended that I use the North Carolina address to be able to save even more money. I was able to do that. They were straightforward with the information and answered the questions that I had. They provided me a sample copy of the contract prior to enrolling so that I was able to review it.

    I used Endurance a couple of times and I've been happy with it. I actually told other people about it. I like the fact that they help me keep my vehicle maintained so that I don't have to use it for repairs as much. A lot of times when I get extended warranties and I don't use them, I feel like I'm wasting my money. The fact that Endurance has a maintenance plan as part of it, even though I don't use as much as I paid for, I'm getting my money's worth because it's helping me with routine maintenance. Plus I know it's there if I ever have a mechanical issue. It's not like some of these pay-and-forget type things where you hope never have to use it.

    I used the warranty for one repair when my rear wheel bearing went out. The company said that Endurance was really easy to deal with in getting the repairs approved so I feel pretty confident with them. So far, everything has been as I was promoted to being. There have not been any difficulties or hidden things that caught me off guard or made me feel regret. I am satisfied with Endurance.

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    CoverageTechPriceRefunds & PayoutsRates

    Reviewed May 4, 2022

    We all know that the Warranty are somewhat negotiable. I asked them to give me their best price. After all was said and done it was over $1,000 more for the contract than other warranty places with the same coverage. AND I am still FIGHTING FOR MY REFUND WHICH THEY HAVE ONLY RETURNED $20 of $279. Steer clear….

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    Contract & TermsCoveragePrice

    Reviewed May 4, 2022

    I was very happy I got Endurance. It costs me $3,000 and I certainly haven't used that much yet for claims. My AC broke and Endurance covered everything except the $100 deductible. That was fair and I saved $300. I was happy with that.

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    Refunds & Payouts

    Reviewed May 4, 2022

    I paid my warranty service in lump sum upfront and that was about as easy as it could be for me. I'm pretty satisfied with what I've gotten. Everything's good.

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    CoveragePricePunctuality & Speed

    Reviewed May 3, 2022

    I was thinking I got the best extended auto warranty. Boy I was wrong. It does not cover all items. In my case my wheel bearing (also known as hub bearing) was not a covered item along with the wheel speed sensor. This repair came to a cost of almost $600.00.

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    CoverageSales & MarketingPriceRefunds & PayoutsMaintenanceStaffRental Car

    Reviewed May 3, 2022

    I liked the sales pitch of the person I spoke to at Endurance. I have since used the warranty and found out that what they say and what they do are two different things. The rep told me that with the year and the miles on my car, I qualified for the second from the highest level warranty. It covers almost everything. Also, I got something extra that I didn't realize was like buying extra for free oil change and maintenance on it.

    I tried to get covered the steering wheel. You can't use any of the controls that are connected to the steering wheel because there's some clock piece that's out. On the warranty paperwork, it says it's covered but Endurance said, it's not. There was also a problem with the AC. They said it wasn't covered because it was not the original AC even though it was. When I went to get the transmission replaced, they told me that I got a rental car. But they wouldn't cover the whole replacement of the transmission itself because it exceeds the limits of liability based on the mileage. After I did the transmission, I started doing the math and by the time I get done paying for this warranty, it's not even worth it. I just quit paying for it and I cancelled it.

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    Customer ServiceTech

    Reviewed May 3, 2022

    While I was at the dealer, I was told that Endurance needed to speak with me in regard to my claim. Trying to get a hold of customer service was frustrating and impossible. I had an issue with them and over the span of 10 to 12 days, I could not get ahold of anybody. I was on hold for an average of 45 to 50 minutes. They asked me if I wanted to leave my number for a callback. I did that and I never got a callback from them. The only way I got any satisfaction was to file a complaint with the Better Business Bureau. They got right back to me and I got a private consultant again who gave me direct lines so that I could speak to him.

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    Customer ServiceCoveragePriceRates

    Reviewed May 2, 2022

    Just contacted Endurance Warranty for a Key Fob replacement. I had the policy for over 2 years and never used it for any repairs on my vehicle. A 2019 GMC Sierra SLT 4X4. They reminded me that this portion of Elite Plan was for only one year, However I am suppose to have the Elite Plan, but after a year it is not valid. I have paid over $1,072 thus far and never had to use this plan for anything and they denied the purchase of a key fob replacement. Never received an email informing me the one year was up. They informed me of the one year and told me it was in the narrative. The key fob was priced at $165 plus the cost of programing the fob. This is an unfair practice and consumers should be protected against this type of business.

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    Customer ServiceTechStaff

    Reviewed May 2, 2022

    The car was in the shop for a while because Endurance told me they had to have a representative come by and take a look at it before they could begin to work on it. But it was already close to two weeks that I didn't have a vehicle. Someone was supposed to call me back about a rental but I never got a call. So I rented a car because I have two grandkids who live with me. But I was happy to get the car back.

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    Customer ServiceContract & TermsCoverageTechPriceOnline & AppMaintenanceStaffBillingRates

    Reviewed May 2, 2022

    Price-wise and benefit-wise, Endurance seemed like the best option. The reps told me how to set it up. I could do an initial monthly payment. If anything happened to parts of the car, it would be a $100 charge. Everything was covered and everything that they explained seemed good. The first time I used the warranty, the transmission went bad. I took the car in and the shop looked at it. They fixed it right away and it cost me $100, which was fine.

    The second time I went in, it was because a header had broken or something had gone bad. Endurance wanted to see my last three oil changes before I could do the repair so I had to go around to all the places I got oil changes, get receipts, and send them in. I hated that fact. If they had told me then I would have kept everything all along or I would have taken a picture on my phone. Other than that, it was fine. After Endurance reviewed them, they approved the repair right away and it was done. If you're wanting to purchase an extended warranty, I'd recommend Endurance. Until I find there’s something better, that's where I would go.

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    Sales & MarketingFollow-Through

    Reviewed May 1, 2022

    I haven't needed to use the service yet hopefully they will be as advertised. I. Want to feel that it will be what I believe it is. A feeling of security and safety in case I need the service. I'm a disabled Vietnam era Veteran so I need some tranquility.

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    Customer ServiceCoverageTechRefunds & PayoutsStaffRental Car

    Reviewed May 1, 2022

    The rep was very respectful. He put me in a good plan that I could afford every month, and I was pleased with that. I pay it on time and it was good. The only thing I had the problem with, I had to come out of pocket and pay for the rental car when the dealership kept my car. Endurance covered the days, but my warranty doesn't cover what they offered. It covers $40 and the rental car was 50, and I had to pay 100-something out of my pocket. Other than that, when I call for Endurance, they were right there for me. I would tell others to go for it. I'm gonna give them Endurance's number and have them call them.

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    Customer ServiceCoverageStaff

    Reviewed May 1, 2022

    I happened to give Endurance a call and they worked out pretty well. Customer service was very good. When I did a claim, it was relatively easy. I took my car to Ford and they said they would take care of the Endurance part of things, which they did. Endurance said I was covered.

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    CoverageTechStaff

    Reviewed May 1, 2022

    The rep who helped me during the purchase was very accommodating. She went on about the benefits. The only thing was on our trip up to North Carolina from Florida, the wheels started to vibrate a little bit. I took it to a dealership and had them balance the wheels. Then, I read through the contract and when it comes to the wheels, it covers everything but the balance. I was not too happy about that. But we’ll see how it goes. I’m more concerned with the major stuff on the truck.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 30, 2022

    I recently purchased an Endurance “policy” for my car that was less than 50 miles from turning 175K odometer miles. The Endurance sales rep was very amiable & knowledgeable, but as it got closer to the 30 days waiting period before Endurance contract activation I had some reservations so I called to cancel the contract & get a refund. The customer service representative was very congenial, super-knowledgeable & helpful. He answered all my questions & pointed out a number of things I had not considered. He was more than willing to cancel the contract, however, without any pressure, & with an even better understanding of the advantages under the contract after speaking with him, I decided not to cancel. Very satisfied.

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    Customer ServiceCoverageTechSales & MarketingOnline & AppStaff

    Reviewed April 30, 2022

    I called Endurance and set up the app, and it made everything easy. I filed one claim, and it got approved and help me fix my car. The dealership did it and they said it went smoothly.

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    TechPriceRefunds & Payouts

    Reviewed April 30, 2022

    I found the plan that was best for me with Endurance. All the interactions that I've had with them have been positive. I've had a couple of things serviced through them. I had a starter replaced recently and that's probably the most that I've used my warranty. So far, the service has been good and I just paid my $100 deductible. I can get towing with my warranty too. I am a satisfied customer. The only drawback to it is the cost was high. I have a Mercedes Benz and that's probably a reason for it.

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    CoverageTechMaintenance

    Reviewed April 30, 2022

    It was easy to sign up with Endurance. We went online to get the policy. We got the best one that we felt will fit us. We're happy with the option. But we had problems with a claim the last time. The motor and the oil pump went bad on the vehicle while we were driving. We took it to the dealership and they were trying to tell us that it was our fault because we didn't get the oil change. We provided them the papers showing that we did the oil change four times since we had it. But they declined to do the oil pump. Then they told us to have the motor brought down. So we had to end up getting a lawyer for them to fix the motor and they fixed it.

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    CoverageTechPriceRates

    Reviewed April 29, 2022

    I always do a price comparison and Endurance came out number one even beating the car dealership. The quote included an additional incentive for being a first time customer. I am so pleased and thankful that I found an affordable extended auto policy.

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    CoverageTechSales & MarketingPunctuality & Speed

    Reviewed April 29, 2022

    I got the 4,500.00 warranty, waited the 1,000 miles and 3 months, nothing wrong and no codes. Car died and didn't start. Took car to mechanic and found fuel pump problem. Contacted Endurance and they will not fix or repair problem. Endurance specifically told me that they cover fuel pumps or naturally, I would have never bought any policy that will not cover fuel pumps for a boat or car!

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingCoverage - ComponentsRental Car

    Reviewed April 29, 2022

    Endurance had no hesitation covering a water pump that went bad shortly after I began the policy, which helped out a lot because it was a breakdown and I was without transportation for a couple of days. But it did not cover a rental car. So, I had to suck that up myself and I had to pay for a serpentine belt replacement which was not covered somehow. That was considered normal wear and tear. But it was caused by the water pump going bad. I should probably find out more information about what's involved with getting a higher level of coverage because that was gonna break down now.

    At the same time, I was having electrical problems with this vehicle and they just seemed to come out of nowhere. It was like a ghost. Windshield wipers would activate without any prompting, gauges would go to zero when I was driving, and all those warning lights would come on the dash, and air conditioner would stop working, the motor in the seat would run, so I was sliding back and forth, and the windows would not operate with the controls. This is at random, sporadically. So, the vehicle is in the third Jeep dealership now trying to get to the bottom of it. I took it to a jeep dealership where I had the water pump replaced up in North Carolina. They said I should replace the tip or the central control module and it's an expensive repair.

    But Endurance policy on that was they considered that a fuse box, which is not covered under my warranty. So, that was a $700 repair. But the problem is that didn't repair it because the same problem came back and I went to the dealership that sold me the car because I just bought the car a few months before that and they gave me bad information on it. I feel they told me that it was a short in the radio that was causing it. So, I asked them to disconnect the radio. I didn't come back to Endurance for anything else because I figured they would say the same thing. It was a fuse box or it wasn't covered. And the next thing that occurred after I had the radio disconnected is I drove to Florida where I live. North Carolina is the summer.

    I came back down here and it started again after I got here. So, I took it to an independent shop and they had a guy who I thought had gone through to the bottom of it and he said that it was in the amplifier that was in my car. So, we disconnected that and I ended up replacing the radio and amplifier because I wasn't having any more problems. However, two months later, it happened again. This was about a month ago. But now, it was not intermittent. It was just solid. I got a sliding roof and it was stuck open. I couldn't operate anything electronically. For some reason, the car was still running and it didn't sound like anything was wrong, but I felt it was unsafe to drive.

    So, I drove it to the dealership here in Vero Beach and they've had it there for weeks now. And I've been walking, taking Uber and renting a car if I needed to go somewhere far away. Even though I've got that Endurance policy, I feel I'm alone with this issue because the dealership's response is not responsive enough and I didn't feel like Endurance would be very responsive either because they are supposed to be contacted by the mechanic or the shop that's working on the vehicle to get either an approval or a reading on whether what's going wrong is covered.

    With all these diagnostic fees I've paid, which is usually a minimum of one hour labor, which ranges from $95 an hour up to $145 an hour, in replacing the radio and amplifier and the tip, I've had over $3,000 expenses without even considering the expenses I've had for my own transportation getting around. So, I thought a number of times, "I should just cancel my payment and stop this coverage because I'm I'm out here on my own. I'm going to everybody in good faith and giving good money for service that I don't feel like I'm receiving." That's the unfortunate part of it.

    I get calls all the time about robocalls about, "Your warranty service is expired," and junk mail. When I called and asked Endurance, tried to press them about what coverage, because this is the fifth shop I've been in and they have so far racked up three hours, which is going to be almost $500, just to diagnose it. Apparently, my policy covers replacement of the whole wiring harness, if that's what they reported it as needing, but it doesn't cover any of the other stuff I've been experiencing, like replacing the control module, the grounds, and the things that are causing my radio to go bad. All these dangers that are happening because I'm driving around, not knowing what's supposed to be on the gauges.

    I like the fact that I can pay for the policy by the month instead of having to go 3,000 or whatever dollars upfront. That's a good thing that Endurance offered. It's one of the reasons I wanted to go with Endurance, because that's kind of see how it goes. If I paid all the cash for this policy and all this happened without me getting any help, I would feel that much worse.

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    Customer ServiceTechPriceStaffBilling

    Reviewed April 29, 2022

    I would highly recommend Endurance. The rep was very friendly, precise and professional. The first claim that I ever claimed did not go good because Endurance had to send out an inspector. It was not the company's fault though. I took it back to the Cadillac dealer and it was a big cost. So, I was a little frustrated with both parties. But when I called Endurance, one of the ladies there waived my payment for the month. So, that well and makes up for any inconvenience that I had. The second time around, everything went very well as well as with the most recent claim I had.

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    Customer ServiceCoverageRefunds & PayoutsStaffRates

    Reviewed April 29, 2022

    I liked the customer service of Endurance and the actual coverage that it had. Our coverage was all properly explained. I took the car for a check-up and there were a couple of things that were wrong with it. Endurance offered to repair and take care of them. The only thing that I disliked was the fact that the place where I took the car to said that the coverage that they were getting shorted them money. Their rates were probably just out of whack. In the end, I wound up paying for it. Overall, I was satisfied with Endurance. Do their own research and call them.

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    Customer ServiceClaims HandlingCoveragePriceRefunds & PayoutsMaintenance

    Reviewed April 28, 2022

    Bad business practice. We have spent over $2200 to Endurance to cover our two cars over the last 6 month. In February we submitted a claim and not only did Endurance not cover it, we had to pay over $800 out of our own pocket to fix our car. I have requested cancellation and refund numerous times by phone, fax, email even completing their forms having it notarized and still no refund. That was over 30 days ago after they promised a refund in 3-5 business days. These people are crooks. I hate I ever heard of them.

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    TechFollow-Through

    Reviewed April 28, 2022

    Endurance did good. I took my car to the dealership, and the dealership did their job. Endurance did what they said they would.

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    Claims HandlingCoveragePunctuality & SpeedStaff

    Reviewed April 28, 2022

    The coverage for the vehicle that Endurance offered was excellent and it was great signing up with them. When I had an AC repair and I wanted to have something done with my brakes or my axle, the claims process was quick and everything was covered.

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    Customer ServiceStaff

    Reviewed April 28, 2022

    Endurance had more to offer than other ones that I've called about. Customer service was good too and the service package is pretty good. The reps were very professional and explained everything to me. I get two oil changes every year and get two tires if I need them. I told a couple of my friends about Endurance.

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    CoverageStaff

    Reviewed April 27, 2022

    Endurance was very responsive to all of my questions regarding their policies. I was not impressed with how the other competitors answered my question and this is why it made it easy for me to select Endurance from the other competitors.

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    Customer ServiceContract & TermsCoverageSales & MarketingPriceRefunds & PayoutsStaffBillingRates

    Reviewed April 27, 2022

    I have a 2016 Ford Focus, I bought the extended warranty through Ford. but Endurance sent a letter about raising the price of the warranty so I called and first they put me through to a "specialist" he kept trying to get my credit card or bank account info and said I had to pay an Additional $270 for a warranty I had already paid for. I asked to speak to a Supervisor and he Refused he kept asking for my info over and over even though I continually asked for a supervisor he kept refusing, and I was getting angrier with him, I finally hung up on him and called again and talked to someone else I told her that my warranty was through Ford, she checked and said I didn't have an account with Endurance which I already knew.

    So the First so called "specialist they had me talk to kept trying to get my credit card/bank info to charge me for an account I didn't even have. if you get a letter or call from endurance just know it is a SCAM. I will Now NEVER EVER purchase any insurance that has Endurance attached to it in any way... and I will Bet No One from Endurance with have the courage to call and apologize for it. So to me Endurance is Nothing but a Scam.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed April 27, 2022

    I had a chat with a representative from endurance, I liked what I heard and I agreed to sign up with them. They told me what it would cost, what it would cover and how long I would have to wait for my coverage to start.

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    TechRental Car

    Reviewed April 27, 2022

    I have Endurance on two of my vehicles. When my truck went in a month and a half ago, I dropped it off at the dealership. They found out what was wrong, and I tried to start a claim with that. And at that time, the guy came out, said he wanted to send an inspector out. I get Endurance wants to send inspectors out. But while the inspector is trying to go out, I don't have a vehicle and I can't get a rental car without an approved claim. So, I'm out without my truck, without a rental vehicle, while Endurance sends an inspector out. That's okay if it would be two days. But this went on for almost eight days. They got an inspector out. After that, the inspector said he wanted to further tear it out. 10 days after that, I finally got an approval for that. So, I'm out without a rental car for almost half of a month.

    In the middle of that, there was a part shortage out there. And one of the parts would be available for my vehicle. So, I went on and tried to find an option with getting the ABS controller. There's a company out there that will repair what you have so that you can do that. I laid that option to them and they said, "No, we're gonna get it ourselves." I said, "I don't know how you're gonna get yourselves when the manufacturer can't even get it, but okay." So, they said they sourced out, they would send it to the dealer to get repaired. But that didn't happen because they didn't even have one. So, they told me that it was on the way to the dealership to get put on my vehicle when nothing was ever sent out in the first place.

    Finally, after they said, "Oh, it's getting delivered today," but there was nothing ever sent, and they came back and said, "Well, we don't have one. We're gonna go ahead with the person that can go out and just refurbish the one you have one." They were the one that I started out in the beginning. It was 10 days after I even started with that. So, I was without my vehicle for over a month. And half of the month, I didn't even have a rental car. That wasn't great. This time, with my other vehicle, Endurance approved the warranty after they had to send an inspector out there, but I still was out a vehicle for five days without a rental before I could get one before they approved a repair.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed April 27, 2022

    I've had a couple issues come up and Endurance has been great and covered it. But when I signed up with them, the rep didn't tell me that the additions that I could have got at the time were so inexpensive. I didn't realize it so now I have less coverage. So, I'm a little disappointed about that. To upgrade, they have to cancel the policy and rewrite a new one and then, I have to pay the new current fee. It's ridiculous. I've already prepaid for the policy, so there's no point. I'll keep what I have until it expires. Endurance should be more forthcoming when a new person is signing up and the car qualifies for all the additional add-ons. They should probably explain what's available from the get-go and not make the customer find out a year later and then say sorry that they didn't tell me.

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    Sales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed April 26, 2022

    The representative was very fast-talking and tried to pigeonhole me based on a discount that I was told was very time-limited. This so-called discount could not work at all with individuals on a fixed income. The gentleman from Endurance was very pushy and only seemed interested in making the sale. The cost figures could not work with my current financial situation. The Endurance representative was thinking he was doing me a favor with his discount. If you are still working full time or have excess wealth this price I was given would probably work but not with people on a fixed income.

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    Customer ServiceContract & TermsCoverageSales & MarketingPriceRefunds & PayoutsStaffRental Car

    Reviewed April 26, 2022

    As far as the sale part of it, the girl was very good in everything. But when the deal was done, she was out of the loop and I fell into another department. That was okay, but it was, "Okay, my sale is done. I'm out. Now deal with those guys." And I dealt with another layer. It's three layers and the third layer was not that great. Also, the claim response was a week delay as far as approving. It was a failed transmission. I was out a car for a week, and it ended up to be a month.

    Endurance had to send people over to look at the car. So, that took a week for somebody to approve and I was out of pocket for the rental coverage, which I never got money for. I only got 50% of what I could claim. It cost me over $11,000 rental car and I got $85. And the bad part was, because Endurance tried to save money, they decided to give me a refurbished transmission that could be shipped out from somewhere in mid-state. That took a long time. I had to pay more rental car. It would have been cheaper for me to pay upfront for the transmission instead of using Endurance because I paid the whole amount on rental car and I'm still not fine with the transmission. It's working, but it's making all kinds of noises. It's the worst and regretful experience.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaffHonesty & TransparencyCoverage - Components

    Reviewed April 26, 2022

    In December, my car developed this leak and Endurance said they weren't paying for it. So, that was a rip-off. They had me going from one person to the other. I asked for a supervisor but I could never seem to get a proper supervisor to talk to about it. I sent a letter on December 2nd saying that my claim for oil leaks were denied because they are assuming that these leaks were due to pre-existing conditions. My car is serviced on a regular basis by a BMW Vista dealership since it was purchased. So, it was last serviced 8/2021, and at that time, a thorough inspection was completed. I sent a copy of invoice attachments confirming Vista BMW's vehicle inspection. The report shows no indication of any leaks, which means that the leak recently started. I assume that leak started between August 20th and October 16th when my waiting period expired.

    Based on the evidence I submitted, I requested that my claim be revisited and approved. In addition, I was misinformed by their representative, Reggie, who assured me during telephone conversation that full approval has been granted for all three items and my claim. I asked them to listen to the recording of our discussion and said that this type of misleading customer service information is not good enough, and as a fairly new customer, I'm not very impressed with these developments. But the letter didn't work and Endurance didn't pay for it.

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    Coverage

    Reviewed April 25, 2022

    Endurance did a bit more coverage than CarShield. There was more stuff that was covered. The AC system was done on both of my cars and both of them were covered. So far, the service has been good.

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    CoverageStaff

    Reviewed April 25, 2022

    Endurance Auto Warranty gave me a good deal. Signing up was easy and the rep who signed me up was very courteous. The plan is okay. But sometimes, what Endurance said doesn't cover certain things. Like my oil pan start leaking now and they said it's not covered. I don't understand why. The coverage needs to be improved a bit.

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    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed April 24, 2022

    I took my car to BMW, they called Endurance Auto Warranty and BMW fixed the car. It was a couple of $1,000. I paid the 500 deductible and that was it. I paid it directly to BMW and there were no issues. It was everything like it should have been. It was very easy. The reps were very helpful. I'm very pleased. I would highly recommend Endurance. Everything that they told me they would cover, they covered.

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    Contract & TermsCoveragePriceBilling

    Reviewed April 24, 2022

    I've only used Endurance Auto Warranty one time and I had to pay $1,000, which I thought my deductible was 100 and I had to pay 1,000. It was something with the radiator and something else. But they didn't cover some of it and it cost me $1,000. But I'm still making my payments. I have a couple of things wrong now with my car, but I can't afford $1,000 each time I go. So, I haven’t used the warranty again.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffRental Car

    Reviewed April 23, 2022

    I was told I was purchasing full coverage for My car, then put my car in the shop, the dealer calls me and tell me that they said they were not paying for nothing, brakes or coolant system. When talking to Endurance rep these were their selling points. I am Totally disgusted with endurance, A big waste of time and money not even worth one star. Please stay away from endurance. The company is some trash.

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    Customer ServiceContract & TermsClaims HandlingCoverageTechSales & MarketingPriceRefunds & PayoutsMaintenanceStaffBilling

    Reviewed April 23, 2022

    Our experience with the rep that signed us up with Endurance was the only poor part of our experience. They were not very upfront about how everything went such as if you put in a claim, if you want to pay the policy all in full, and that if you decide to cancel it, they come back and charge you for all the repairs that you have done. They really didn't explain the pros and cons. I asked all the questions because I read the contract. I alos read all about the free oil change because no representative told me what was in the contract. I did an electronic contract. It was by request first before I signed up.

    One complaint I had was I was told that I was going to get gift cards and discounts on stuff. It's a $200 thing and it was free to me. But my credit card was charged a separate amount for that. When I called to talk to them about it, they said that it cost money for that so I had to pay for that. I was extremely upset because that was $35. It wasn’t just $5 or $10.

    I got brake pads and I’m allowed a certain amount of money towards brake pads as a one-time. I did that but I don't necessarily consider that a claim. It's something they can come back and charge me for if I cancel my policy. Overall, Endurance is a good company. But I would recommend for others to read the contract.

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    Customer ServiceStaff

    Reviewed April 23, 2022

    So far, Endurance's service has been good. Every time I needed my car fixed, they did it. The rep I spoke with over the phone was also great.

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    CoverageTechStaff

    Reviewed April 22, 2022

    The rep explained everything to me. She was very kind. I brought my car to the dealership and they found out what was wrong, contacted Endurance and Endurance paid whatever they covered, and I paid the remainder. My car's struts were leaking and the dealership replaced them.

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    CoverageTechStaff

    Reviewed April 22, 2022

    We had a good experience with the rep from Endurance. We needed it at one time and we used it, and we are happy to have the insurance. When I need it, I use it, and I like it. We had some issue on the BMW and they fixed it. They covered well. But when something happened to the battery, they did not cover it. It was an emergency and I mentioned it. They have to help us if it is.

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    Tech

    Reviewed April 21, 2022

    It was easy to sign up and the process of using Endurance has been easy as well. I get free oil changes and also, there's a benefit of going into the dealership and just giving them the information and then being able to reach out to Endurance to get the approval for my vehicle to be repaired.

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    Coverage

    Reviewed April 21, 2022

    I got the package online. The guy said that it was supposed to be the best plan. He told me that it covers x, y, z. But when it came down to it, when I actually needed something, I was told no. Don't do it. Because Endurance will tell you one thing, but when it comes down to it, it's gonna be different.

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    TechStaff

    Reviewed April 20, 2022

    Endurance was professional and has excellent service, so far. I gave the technician the information, who took care of everything.

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    Customer ServiceClaims HandlingTechStaffTransparency

    Reviewed April 20, 2022

    The rep that I talked to was super nice, professional, and informative. Whatever he said he was gonna email me, he emailed me, and then he followed up. He did a good job. But when I put in a claim, the dealership told me it was denied. I don't even know why I was denied. I was expecting to get an email or a call with some explanation. But I haven't heard from Endurance. I'm a little disappointed that I didn't get anything.

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    CoverageTech

    Reviewed April 19, 2022

    In the initial stages, there was a bit of difficulty. There were issues that I saw that were covered on my warranty, but when I went to the dealership, the adjuster would come out and say it was not covered. But then that got rectified. Over the last year, I've had a fairly good experience.

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    CoverageMaintenanceStaff

    Reviewed April 19, 2022

    Endurance's reps were good and helpful. Also, Endurance had good coverage. And it covered some maintenance stuff. Every time that I take my car to get service for regular services, Endurance covered part of it, which is awesome. They cover a lot of the original warranty that didn't transfer since I was the second owner. Having them is a peace of mind.

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    Customer ServiceCoverageTechPrice

    Reviewed April 18, 2022

    I had repair done for the belt tensioner from the engine. I gave the dealer Endurance's phone number and they submitted the claim. The warranty is pretty good. I just pay the $100 deductible and they cover everything.

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    Customer ServiceCoverageTechStaff

    Reviewed April 18, 2022

    The reps answered whatever questions. They explained it as best as what they knew about the company. They did their job. I used the warranty one time and everything went well with that. I took my car in because my gas cap light came on. I told the mechanic I had a policy through Endurance and I had a card that was given to me. So, I just gave them the card, they did the call and I didn't have to call anybody. Everything was taken care of. Everything has been great since I got the warranty.

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    CoverageTechPriceRefunds & PayoutsFollow-Through

    Reviewed April 17, 2022

    Endurance doesn't have a third-party company doing the underwriting and it makes a big difference. Also, they did what they said they were going to do when I had a claim. I had a wheel bearing repair done. I paid my $100 deductible. They found that I had upper and lower control arm bushings that needed to be replaced. They replaced all of that and I had a $100 kickback.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 17, 2022

    Endurance was very easy to deal with. I lost the email that had all the policies. All I had to do was do a quick call and the rep sent it over through email. I didn’t have to wait like in a queue while someone was dealing with other customers. So, it was very fast and streamlined. I've had to use the extended warranty one time and it was user-friendly. It was a oil change and I had to replace a belt. I told the mechanic I had the extended warranty with Endurance. I handed him the information, he called Endurance and did it that way. He told me that Endurance covered X amount of dollars, and I would have to come out of pocket a couple of bucks myself. Everything was squared away.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed April 16, 2022

    I needed a replacement key. Initially, the car garage where I take my keys was not sure if it was covered so Endurance told me I have to pay out of pocket. But as soon as I called, they issued immediate credit to the garage. So it was covered and a few other repairs. The garage was paid within 48 hours. So it was really quick. Endurance was on point and really great.

    I have the Elite coverage and it's very reasonably priced. I'm paying about 105 bucks a month. It could be a little bit cheaper, but the coverage that I get is great because they give me reimbursements if I need to rent a car, towing, or fuel. It's very, very inclusive. If you have a good vehicle brand, even though the mileage may be high, Endurance will cover it. So it really works out great. Overall, it's a great service. I'm very happy.

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    Customer ServiceTechRefunds & PayoutsMaintenanceStaffBilling

    Reviewed April 16, 2022

    I've always been pleased with Endurance until yesterday. I took the car in for new spark plugs and new wires and an engine air filter, which was due time maintenance-wise. When the dealership got underneath the car, they found that there was a strut that supports the engine and a mount to the front of it. They called Endurance and they said it was refused. So I had to pay it myself, but I was kind of disappointed because Endurance has such an all-encompassing package right down to brake pads and rotors. There are very few people that even touch that. I'm disappointed in this particular case. But a while back, I did a claim for my automatic transmission and that bill was about $3,200 on Endurance's part. I had Endurance on an '02 Buick, then I had it on an '05 Buick, and now I've got this '08. They’ve all been good. They call and give an okay right away.

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    CoverageTechPriceRates

    Reviewed April 15, 2022

    The only problem that I have with Endurance is that they don't cover everything that I needed for the coverage to do, or the expenses don't cover as much. There's a price limit. I took the car to the shop and Endurance said they don't cover some of the parts, but it's under the rules that they would cover some of the parts. But when they do cover, there's a $25 limit. I have to pay the difference on that. But everything else so far is good. They did everything on their part. Every time I need a repair, I send the work order in and it gets approved. It's easy peasy.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsStaff

    Reviewed April 15, 2022

    I had my car worked on one time and Endurance took care of me. They were very sweet about it. They paid to get my sensors on my car fixed. Something about the transmission was cutting down and I could not use my cruise. I called and asked them if they covered it. They said I was a preferred customer so they covered all of it, except I had to pay my deductible. I'm paying more, but at least my mechanic did not have any problem getting their money from Endurance. I'm very satisfied with them.

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    Customer ServiceCoverageTechTimeliness

    Reviewed April 15, 2022

    I had a claim for a windshield washer motor and I took the car into the dealership, gave them my card and told them what my problem was. They called me the next day, saying it was fixed and ready to go. I’m 100% satisfied so far with Endurance. If you need a policy, they're the one to go with. We used them one time last year and it was perfect. So, everything's going great. Hopefully, I never have to use them. But they’re there if we need them.

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    Tech

    Reviewed April 14, 2022

    When I purchased this warranty I was told it was a “bumper to bumper” warranty. I took the guy at his word. Just had an issue to the tune of $1500 with the Def Exhaust system on my truck. Come to find out there is a list of EXCLUSIONS that is a page and a half long - and guess what - the entire exhaust system is excluded along with a host of other things. BUYER BEWARE and READ THE ENTIRE CONTRACT - DO NOT TAKE THEM AT THEIR WORD!!!

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    Customer ServiceClaims Handling

    Reviewed April 14, 2022

    Just wanted to say since I am a new customer I don't have much experience with filing a claim or anything, but the whole process over the phone of getting my account set up and all was very painless. I would highly recommend this company for extended car warranties.

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    Reviewed April 14, 2022

    Endurance is a good company and it has stood by me. I filed one claim and it went okay. They have good people to work with you on any situation that you may have. But I thought they were much better. The only thing I don't like about it is I have to have a deposit of $100 before I can even get something done. That’s the part that I didn't have before. That makes me want to pull it back. I had another company where I didn't have to do that and it does the same thing.

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    Customer ServiceCoverageTechStaff

    Reviewed April 14, 2022

    The guy that I spoke with broke the coverage down 110%. He was a very good representative of the company. He was very professional and if I had any questions, he gave me his extension number. The thing about buying anything over the phone for people like myself is if I'm giving you information over the phone and I'm not able to see it in person, it makes a little harder. But he made me feel very comfortable. It was very easy process. They allowed me to choose any dealership or repair shop of my choice. I selected a repair shop near my home and they were able to process the claim. Endurance has been a lifesaver. I speak very highly of them and I've told a multitude of people about them.

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    Customer ServiceCoverageTechStaff

    Reviewed April 14, 2022

    The application process was pretty easy. Every representative was really, really helpful. They explained a lot. The representative let me know that there were even more benefits to getting the warranty with Endurance. There were extended benefits. I had one issue where I was told by the dealership that certain things were not covered that I thought were in the policy. They told me that Endurance was refusing to cover it. But then I called Endurance and they cleared it up that it was definitely covered.

    During the whole policy, everything was good. But Endurance didn't explain thoroughly to me that there was a cap on the amount that they would cover. When I found that out, I was coming to the end of the policy and there was no one to give me what my options were or if I can renew the policy if I want to. I ended up going to a point where I reached the cap and I didn't know it for like a week or so until I called in. I had to call Endurance about four times to speak to different people so that I could get help and they promised to give me a call back. But they didn't give me a call back about that. I would have liked to go further or get another policy.

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    Contract & TermsCoverageTechPriceMaintenance

    Reviewed April 13, 2022

    Endurance Auto Warranty covered one thing for me. The auto shop dealt with them. It was fine. But it needs to be made more clear what is and what is not covered, rather than it being buried in pages and pages crap. So far, it has cost me more to have the warranty than it has for the repairs that they have covered. Also, they didn't cover the suspension, which was $4,500. I have a premium car. So for me, Endurance didn't cover what I thought it would. Which is no fault of theirs. I've got a Mercedes that has air suspension. They didn't cover anything on that.

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    TechSales & MarketingPriceStaffRates

    Reviewed April 13, 2022

    When I spoke to the salesperson, he provided me with a lot of good information and good pricing. So far, I had two claims and they've been processed properly and with no issues. The good thing with the warranty is that I can take the car to a good dealer or mechanic that I can feel comfortable with that they will do the right job, and so far, it worked out fine.

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    Customer ServiceCoverageTechPriceStaff

    Reviewed April 12, 2022

    The rear end of the car made a funny noise. This was a year after I signed up. I took it to the dealership. They diagnosed it and said it would cost $5,000. But they worked with me and said that they would call the representative. The representative from Endurance came and reviewed the claim. He diagnosed the problem to be a different problem that would cost less, which is fine. And they went ahead and fixed it. It worked fine after that. I’ve had a good experience. Endurance was very helpful.

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    Customer ServiceStaff

    Reviewed April 12, 2022

    Purchasing the warranty was straightforward and easy to understand. It was fairly easy to claim. I just call in the claim and the authorized shop that you go to follows up in getting in contact with Endurance. But sometimes it depends on the service as needed. Endurance has to send an inspector out, but then sometimes they don't.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed April 11, 2022

    Just wanted to get a quote from Endurance as my mfg warranty will expire soon. Customer service rep called I told her I was only wanting a quick quote. After she gave me the price, I said very good, she hung up without so much as a thank you, have a nice day, ** or anything. Worst customer ever, won't be doing business with them.

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    Customer ServiceCoverageStaff

    Reviewed April 11, 2022

    Endurance emailed me a packet after I was signed up. They said, “This is what's covered,” as far as the basic stuff. But they don't get into a lot of detail what is not covered. Also, I don't like that when I had to get my warranty work done, I had to get some of my seats repaired, and they asked the service advisor if I took my seats out of my SUV. I said, “Wxcuse me, excuse my language, but why would I take my seats out of my SUV?” And I don't like they said, “We got to see. Was this done?” Why would I damage something and they will get it fixed? My services on my Ford vehicle were when I had Ford's warranty service. There were no questions asked.

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    Customer ServiceCoverageFollow-Through

    Reviewed April 10, 2022

    They will find a reason not to cover any repairs. Customer service is a joke! They will talk to you like you are an idiot. When you get to talk to a supervisor, they will not allow you to get 2 words in; they will just tell you that your repairs are not cover because it is due to “wearing out over time”. They are rude, disrespectful and do not follow through with commitments. I would not recommend doing business with this company at all.

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    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceStaffTimeliness

    Reviewed April 10, 2022

    I bought the policy with Endurance about a year ago at Christmas, and I had a couple of small problems. The car broke down at a restaurant and there is a repair shop around the corner from the restaurant. They looked at it and they said that it was my thermostat. So, they replaced the thermostat. At that time, the repair guy said, “Oh, you got a fan motor that isn’t running.” So, he replaced the fan motor. It seemed it had taken care of the problem except about a month after that, it quit and my wife’s gone to work. Somebody looked at it and he said, “You need a new engine.” We had it hauled to the Ford garage, which was the closest one to where we were at. They looked at it and they said, “Yes, it needs an engine.”

    They called Endurance and Endurance, right away, tried to find an excuse to get out of paying it. They kinda had 155,000 miles on it. They wanted to see every repair ticket we had. On a regular basis, we change our antifreeze at 50,000 and 100,000 and 150,000. I was always changing oil. I pretty much changed as the book said, but I didn't keep impeccable records. I didn't have any proof that I changed the antifreeze except that I had a receipt from Pep Boys that this one had been changed. The adjuster looked at the receipt, and it was for 154,000 miles. “The 4,000 miles over is lack of maintenance. We won't pay it. Goodbye.” I read the materials. There’s nothing that says you must have every receipt and that everything had to be done exactly as the manufacturer said. But as I talked to them, they said, “There's nothing we can do. You didn't take care of your car like you should’ve.”

    I’m 90 years old. I've been driving since I was 14. I don't like to do things halfway. As a young person growing up, it's been a habit that every time I pull in a gas station, I raise the hood and check the oil. I always check and make sure there’s antifreeze in it. There was no excuse for that man being what he was. Endurance would not talk to me at all on the phone. All I have of options to do is put up some money and I’m going to arbitration, and I'm supposed to travel for this. I can't do it. So we junked the car and we bought a new car. We canceled our Endurance and they want to know why we were canceling it. I explained and I got no response from that at all.

    Endurance never balked at changing the antifreeze or the thermostat, or at replacing the tire. I wasn’t happy there was only one tire. I wanted to change them all. They just paid for one, but I couldn't buy three more with it. They were too dictatorial. On this latest thing, I am extremely dissatisfied. I wish that they would make some changes in selling the merchandise. Never were we told that we had to have all the past history of our car's repairs, and everything had to be documented. We weren't told that we had to take the manufacturer’s manual and do everything as to the manufacturer’s way of saying it. This was never explained to us at the time we bought the policy. I won't go back to Endurance.

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    Customer ServiceTechStaff

    Reviewed April 10, 2022

    I had a problem with my car and everything went real smooth. I called the Cadillac place and they told me that Endurance came out and did an inspection and that it would be approved in a couple of days. I called Endurance and the rep told me that I should be hearing something from them in a day or two. True enough, they contacted the Cadillac place. Then Cadillac contacted me and said everything went through. Endurance didn't hesitate or drag their feet. I was very pleased about it. Go to Endurance because they are the best in the house.

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    PriceRefunds & Payouts

    Reviewed April 9, 2022

    Too expensive for seniors on fixed income. Most people who drive older cars are seniors. Middle aged people with jobs can buy newer cars with warranties. Too expensive. Do I pay for medicine or pay for car warranty. Right now everyone is fighting to survive in this economy. Carshield was cheaper but Endurance happened to be in my area. What can your company do about this?

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    Coverage

    Reviewed April 9, 2022

    Endurance has been good. They’re reasonable and gave more coverage than anybody else. They gave us a lot of tips, oil changes, and a lot of extra stuff, which is cool.

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    CoveragePunctuality & Speed

    Reviewed April 9, 2022

    Endurance is a good company. We had an oil change recently and Endurance handled it fine. It’s just getting with the company, and them waiting on the approval to go ahead and how much they will cover on it.

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    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaff

    Reviewed April 8, 2022

    I used my Endurance contract for the first time this week and they knocked it out of the park! I have a 2015 Mercedes SL400 and had a covered repair done at the local Mercedes dealer. One of the hydraulic lines that operate the trunk lift has ruptured. The repair required 6 hours of labor, so you can guess what it would have cost out of pocket. Endurance fully covered the repair (minus my $100 deductible) with no problem. My service advisor said they were great to work with, covered the repairs, and were responsive when called. She said they were much better than some other companies they have had to work with. So happy I went with Endurance and am recommending them to others.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com