Endurance Warranty Reviews

Endurance had the best offering overall and the best price. It's been an easy process filing a claim with them.

I filed a claim to Endurance and their claims process wasn't so good. I brought my car in to Cadillac, and I told them that I had Endurance, and they asked me for my policy number and some kind of other information. They called Endurance and arranged for the claim for clearance. The car had to sit there for a day or so because Endurance had to send an inspector to look at the car. Cadillac couldn't even start working on it. Then the inspector verified it and supposedly approved the repair. Cadillac found that after they made that repair, there was another problem, and Endurance didn't want to pay for the other problem because they had some excuse that it was due to a clog.

Endurance has a target plan in mind. I went with almost the top tier but they didn't go over how much difference there was between that and the top tier. They could have gone a little bit more in-depth on the details of the plan and on the maintenance portion of it and how that all works. On my first claim with Endurance, I called their 1-800 number that they give you off the bat for the towing. I had the vehicle towed right away and it was not an issue. Then, the dealership took care of dealing with them. I gave them my policy number, paid my deductible and I was done. The second time was a little bit more severe. My transmission went out. So that was a little more in-depth because they had to send out an adjuster. That involved multiple phone calls.

I took my car to the dealership and they ran the claim about a leak on my vehicle on my behalf. Everything was covered.

There was a motor leak and from the time my vehicle got to the shop to the time I brought my vehicle home, the communication was unbelievable. Every step of the way, I had to fight Endurance to even cover it. It was the worst experience I ever had in my life. I just brought it back to the shop the other day because the guy told me to bring it back after a couple of weeks. They wouldn’t put a new motor in, so he ordered everything that was on top, which probably, they should have put a new motor in. So now, the main seal is leaking. They’re waiting on Endurance to okay it.

I had a claim recently, which they paid off, which was great. But I had to rent a car and they only reimburse $30 a day. The car rental I can only get the cheapest here in Knoxville, Tennessee was 44.75. So, I had to eat the difference. They only go up to $150 max and I had to rent the vehicle for two weeks. They need to update their rental reimbursement. With inflation, you can't get a rental car with what they're reimbursing. That's the only complaint I have about Endurance. Other than that, everything else is fine.

The contract needed to be rectified before we could even execute it so a customer service manager had to get involved finally to fix it. I reviewed something on Carfax and Endurance said that somebody entered my odometer readings wrong last January that completely violates my contract, but they were happy to sell me a new one, which was beyond idiotic. If you can't figure out that a tire place entering your odometer reading wrong is the fault of the tire place and not me trying to game the system when they have lots of correct odometer readings, that's not a reason to invalidate a contract. So that part of it was poor. But the actual services rendered was very good.

I love the type of insurance. It helps to have that security and peace of mind. You pay every month, and they cover big expenses, if they come. However, the process, at least here on Maui, of getting something cleared, can take sometimes up to two weeks to get it authorized. You're without a car in that time. The speed with which Endurance authorizes claims is not ideal for us. There could also be more communication from them. There's only one person here on Maui that does all of their adjusting, which is why it can take so long.

The reps were very knowledgeable in what they were describing, and the service has been awesome. I had a transmission go out on me about two months ago, and at first, the claims process was a little slow. I was stuck on the one side of the state when the transmission went out, and the time that it took to get the whole transmission down was a little inconvenient for me, because I live on the other side of the state. However, once everything got going, it took about three weeks, and they covered the whole thing except for a small portion that I had to cover because they wanted to send an aftermarket transmission. I ended up paying for a bit of it, but it was good deal. Having Endurance saves you thousands.

Anytime that Endurance has done a repair, I’m happy with it. My daughter has had a couple of claims with Endurance and the first one was a slow process. But it was okay once we got the ball rolling.

For the past 20 years, I've been purchasing warranties and Endurance is the best warranty company I've ever had. They never reject any claims. They're always there when I call them, they pick right up. Everything they told me when they sold me the plan was true. It wasn't a big scam. Everything was literally clear as day.

Car was in shop, the mechanic called Endurance office. They promptly sent the money. To the surprise of the shop. I'm told by the shop some other warranty policies don't pay until they send out inspectors, which take a lot of time from the mechanic's shop time. Endurance was flawless and did not take up any time from the shop. Which I liked, because I left with the bill paid.

Absolutely the biggest scam going! After purchasing an Endurance warranty product on my 2007 GMC which had approximately 180,000 miles at time of purchase, I went through the 30 day waiting period, and accumulated over the 1000 mile probationary period. As original owner of the vehicle since new, I was headed to work one morning, and the vehicle would not shift out of first gear. I took the vehicle to my local GMC dealer, and they advised that the transmission would need replacement or rebuild. The dealer contacted Endurance with regards to vehicle diagnostic repair status. Endurance was very quick to advise that problem was preexisting, even though I never had this problem prior to this event.

It's been a good experience with Endurance. I am very satisfied with what they cover and the ease of getting a policy. It helps with the payment plan. I had multiple repairs done on my BMW X5 recently. The transmission had to be replaced. There was also a wheel hub that was acting funny and the air distribution box stopped pulling out of one of the vents. Generally, the repair went good. I had to wait for the parts which was the bad part but that was because they were coming from Germany. Endurance covered everything but my deductible. But every time, for each item, they had to send an inspector out. That would take two days then it’d take another day for them to input what they thought then approve it. I understand they got to protect themselves but that added more time. The total time of repair from the time I put my car in until I picked it up was almost two months.

The AC compressor went out and I was also having some problems that I didn't know about. The claims process was relatively very smooth. I went to a Volkswagen dealership and they worked directly with Endurance, and the only thing I paid was the $100 deductible. Endurance gives me peace of mind. It’s worth the investment.

I had another warranty company that went bankrupt, so I decided to go with Endurance. They're expensive, but they seem to stand behind their product. The policy that I originally had didn't cover what I thought it was going to cover, but they were able to switch it out to the better policy. Once I went to that policy, it covered it. My most recent claim had to do with some gaskets on the vehicle and it went fine.

the finding, even though I called. It was weeks later, Endurance did. It’s more of a no follow-up did not occur, no communication. That’s why it dropped that. It was a lot of miscommunication between Endurance and the automotive shop. It was so much pointing fingers. When I put in the car, it was a monthly payment for them. If there's a request or a repair, they should be following up. It was just, “The people said they’re waiting on parts.” “Okay. But did you talk to Endurance or something?” It was too much. It could have been handled better. More communication. I took the car to the shop. They made sure I wasn’t walking. I had a loan. But I’m the one who paid my premium, not them. Or they could have been seeing on the repair shop to see what’s going on with my vehicle. It was none of that.

Endurance is awesome. Everyone should get it.

My transmission needed to be replaced and the claims process went okay until Endurance said something about I couldn't put a normal claim because they had paid out the policy. They said that was the last, and I paid some of the cost but not all of it.

To purchase Endurance was easy. However, they don't answer the phone. They offer you all these incentives when you purchase the warranty, but you can't use them because the app is not friendly. There's no substance to it. Even when I had a claim going, all it does is, “Your claim is in process.” It gives you no updates. There's just no content or substance to the app. Also, their website is atrocious. And the office hours are horrible. You're an auto warranty, and an auto service, emergency roadside. You should be 24/7. You call them on a weekend, they're closed on Saturday and Sundays.

Endurance wanted the contract right now kind of deal. I called them first. I was gonna do it anyway, but they were a bit pushy. But so far, they have been good. They were quick to approve my truck to be worked on.

I gave my car to the mechanic. He called, and Endurance paid. It was $1,200 at the time that I didn't have to pay out. I’m glad they finally started advertising on TV.

I had a couple of situations where I had to put our Buick in the shop. We have not had one bad feedback. Endurance has taken care of everything they promised they’d do. It was also as quick as possible. There was no waiting period long. When we put it in the shop, they found out what was wrong, then they called Endurance. Once they called Endurance, they found out what the problem was and the amount. They said, “Go ahead, fix it.” All we had to do was pay a $100 deductible. Everything worked out great.

It’s my kids’ truck is what I got Endurance on. And their AC was starting to blow warm. So, I took it to the shop and they fixed it. There was a leak. The only person I dealt with was the mechanic. He took care of everything else. So as far as when I signed up, that was nice.

It took Endurance 10 days to approve the claim, which was too long. They only provide a rental after they approve the repair to be done, which I was stuck over a week trying to get to work.

Endurance doesn't have their communication right with their billing. I cancelled my policy with them after I purchased a new vehicle. I talked to a representative, and he assured me everything was taken care of. He stopped my autopay with my credit card, which was fine, but he didn't inform the payment company, Metco. They kept calling me, wanting payment. I was like, “Well, I don't own this vehicle anymore. I've already cancelled my policy.” For some reason, there was a mix-up. Other than that, the policy was great. They did a repair on my truck. I was happy with that, but I just didn’t care for that vehicle anymore. I traded it in and had it paid off. I'm currently driving a 2019 Grand Cherokee, which I'm happy with.

1. Why does someone have to wait 90 days to use their policy for the first time? I think 60 days is good.

The signup was seamless and very easy. I've been paying monthly, and it just so happened, something went wrong with my vehicle. I took it to a repair facility, and I liked the fact that once they got possession of the vehicle, they took over communication with Endurance. I didn’t have to go through the hassle. Once the part came in, Endurance covered a majority of the repairs.

Endurance has been doing well for me for the most part. I had a claim that I had to submit about 30 days ago. There were a few different issues going on with my car. I took it to Hendrick’s BMW, and the guy called me back with a few of the codes that were coming up on my car. He asked me, did I have a third party. I told him I had Endurance. He worked everything out the backend and told me what was covered and what wasn’t. Endurance helped me out with a lot of the cost. I ended up having to pay about 1,400 bucks, but it's a lot cheaper than what the original bill would have been. So, I can't complain. They’re a lot better than the company I recently came from.

Signed up and paid and had 30 days for review of contract. Never received contact as promised. Contact Endurance after about a week and asked for a copy. Was informed that a copy would be mailed. Waited. No copy. I contacted them again and was given a phone number which was not correct. I sent them a text message to cancel and return my payment before the 30 day grace period. Never received a reply back. By then my 30 days had expired. I finally found a correct phone number, called and talked to the supervisor on duty and requested the return of my money since I never received a copy of the contract. He informed me that the it was past the 30 days and he couldn’t return my payment. I informed him that I contact endurance before the 30 day grace period and was provided a wrong phone number. He said that didn’t matter, he could not return my money and wanted me to sign up for the extended warranty. Lots of Luck!!!!

Endurance has been very good. I bought it in 2017, and I had no issues. Recently, I had cause to use it for the first time when the dealer said I had some engine issues, and to my amazement, they honored those payments. I went back to the dealership, too. They diagnosed what was the problem, and I asked them if they could call the warranty and see if it was covered. Because I bought the bumper-to-bumper and a lot of stuff is covered there. They said, "Yes, but it’s not covered."

I had a claim with Endurance a couple of months ago and it went great. This time, I just got my car towed because all the lights came on, saying, “This needs to be this and that.” And started making a weird noise. The guy said, “No, problem. Don’t drive it.” The guys at the Chevy Exchange said to not drive it as well. The guy that I spoke to at Endurance was amazing. He was outstanding and very understanding.

When I took my car to the dealership, they said, “You need a transmission,” then I said, “Plus, I hear some noise in the car.” They saw what was wrong with it, then they called Endurance and told them that the car needed fixing. Endurance said, “Wait until we send our guy out to check it out from the dealership.” I said, “I know, but it's the transmission, so I'm not going to be able to drive it. We already know that it needs a transmission. So, I'm going to need transportation.” It took forever for the guy to come out, and I was stuck with no car for two weeks. I had to take Uber back and forth to work. The other bad part is they did not cover everything, and I had to come out of pocket about $7,000. Endurance is still good, and I'm still with them now, but they can be a bit faster.

I was under the impression, when I got this warranty, it was more of a bumper-to-bumper warranty. The way the salesman explained it to me made me think that I had full coverage on my Chevy truck, and I thought I would never have to touch anything on this truck. I can understand normal wear and tear, but when my first problem happened with the truck, and I was talking to Endurance, apparently, I didn't have the coverage I thought I had. So, there are things that aren't covered that I thought would be covered.

My car broke down in the middle of the highway. Something happened with the water pump and one of the hoses. The dealer fixed that. And then they said my transmission was acting up. They changed the whole transmission or they fixed it. My car was in the shop in Orlando for over two months and I live in Miami. Endurance only gave a five-day rental. I asked them to give me an additional five later on because I still have to rent a car. We were lucky to have another car that we could use but it was an inconvenience for us.

Every time I call for a claim, they come through. The last claim that I went through with BMW was like pulling teeth because they kept denying it until they spoke to the BMW foreman for them to explain to them exactly what was the problem with my car. Then they asked for all this paperwork. Eventually, when they proved to them that it was a problem, they proceeded. They paid for it. Other than that, they’re good and reliable. Whatever my car is covered under, they took care of it. I'm satisfied with Endurance.

My car wouldn't reverse. I went to the mechanic. They called Endurance and Endurance came super quick. They saved me a lot of money. I was so happy and grateful.

I called Endurance and asked them to give me a list of the shops that they deal with. They gave me a list that was close to me. I took the vehicle to the shop. The shop called me, told me what was wrong, and submitted the problem to Endurance. They said that they would send somebody over to look at it, and if that was covered under warranty, they would fix it. Four days later, I got a call saying that they were gonna cover it. They repaired the torque converter. I owed $100.

It took 9 business days to get an "inspector" out to the dealership to look at our car. It took 4 business days to approve the repair. Contact with Claims always ended in what they told me not happening. Claims Customer Services email replied 1 time to my several messages. Requested to talk to a Manager. Instead of a Manager, received a return call from a nice person who didn't/couldn't answer my concerns. Access to Corporate assistance has proven to be at best difficult if not impossible. Still trying to talk to Alex ** listed as a responsible Person for claims. WHAT A NIGHTMARE!!!!

There was a problem with the water pump and the guy at the shop took care of the process with Endurance. They fixed it and I'm happy with that.

Your adjusters act like they know what they're talking about, but they totally backtrack when speaking with a trained professional (and regardless of what the professional says...they still don't listen). They make false statements and try to justify paying as little as possible (even when it's clearly stated that the problem with the vehicle is covered in the contract). Zero sense of urgency (unless they're trying to get your money to sign up for a new or more expensive plan). This has been a very frustrating experience and I would not recommend Endurance to anyone. Unfortunately, I paid in advance for my coverage and now I'm stuck dealing with this for an entire year. Not a happy customer.

I used Endurance for my Dodge Ram pickup truck. I had come back from a trip and the transmission was not shifting correctly. I took the truck to my mechanic and he said my transmission has two clutch packs that were going bad. He told me how much it was gonna be and he reached out to Endurance. Endurance gave him some paperwork to get everything processed and within a week, an inspector came out and validated what he had said about the truck. Two days later, they approved it and in a week, the transmission came in and the truck's back on the road. Being that it was an aftermarket warranty, I kind of expected a little bit more of a hassle but there wasn't. The more stalking thing was having to have to validate what my mechanic said but I understand they gotta protect their investment. Other than that, the process was really good and smooth.

So far I've had no problems with them. If I ever have to file a claim I will let someone know then what I think of them. Like I have said before I've had no issues yet. I have a 2007 z06 Corvette with 34000 miles on it. Hopefully I never need to file a claim. And hopefully they will be there for me if I need them.

I had an issue with the transmission and I paid $2,195 out of pocket for it. I wasn’t pleased with that at all. I thought they were gonna pay the whole amount from what they were saying and what I was advised they would pay. They should have had better communication. Also, there was an adjuster that needed to come out and look at the transmission. But before that happened, I had to take the vehicle somewhere and they needed to do something about the heating and cooling and I needed to pay $300 for that. I thought that was awful. I’m out of pocket $2,500 for something that the adjuster at Endurance should have given a couple of phone calls and reached out to us. They should have been upfront with what the car needs and what they're willing to pay towards it and not just out of the blue, “Here you go. Give me your money.”

In the beginning, I had a bad experience with Endurance. When I filed my first claim on one of the vehicles, they gave me a big problem saying that I had altered or changed the tires so they were denying my claim. It was very frustrating to me, as a consumer, that they kept saying that I altered it when I didn't. I had to go through the dealership and get the dealership to write a letter to show them that nothing had been modified and everything was the same. It was a big hassle and I was very displeased. Then, they never contacted me directly. They contacted the mechanic shop and told them that it was approved.

Our Ford had to go in the shop and it was a month before I got it out, and that was because of a vendor that they selected and the time it took. I was out a lot of money on a rental. It was not a good experience. They selected the wrong vendor. That vendor sent a transmission that didn't work and then the transmission had to be programmed both times. They dragged their feet to get a new transmission over. That place was horrible. But Endurance kept trying to help, but it was not completely something they could work with that easily. They would call them and tell them they needed to take care of it. I like Endurance and I definitely wanna stay with them. But I don't like that they cover the rental for five days and that's it. Then you're back on your own. They should extend. If it's not the customer's issue, and the customer's been trying to work with it, they should try to work with you a little bit harder there.

The last service that I had worked out very well. They had to replace the transmission. My car is running well and everything was fine. They really stood by their word and did a good job. It was a good choice for me to go with Endurance. I highly recommend them for anything.

The best thing was no high pressure sale talk. Took the time to explain thing in the contract and the price. Follow-up with copy of contract by email was fast. Had to call to request of hard copy as I couldn't run from printer.

I used Endurance for service once. Only thing was, it took them a while because they had to send an adjuster out. I also had to come out of pocket 2,000. But I was happy with the process.

I had to file two claims with Endurance. One was for a small oil leak, which was coming from a gasket. That was no problem. Easy peasy. Had the car in the shop and it was done the next day. Then I had to have some transmission replaced and that was a nightmare. I called them to make the claim and they proceeded to tell me that I had a warranty with another company.

The signing-up experience with Endurance was easy. There was a young lady that I talked to on the phone and she was great. However, I was disappointed with my most recent claim. The transmission needed to be replaced on an XC90. Rather than putting a new product in, they ended up putting in a remanufactured one. When a part breaks, you put new parts on it. You don’t go get remanufactured garbage and throw it on.

Please I do not want this. The agent bluntly harass me when I advised him I did not want this policy. This agent left me emotionally disturbed. My contact information is **. You need to better train your staff. Harassing your customers is strictly not professional. I wish you could play the audio to a training class.

I learned about Endurance through my pastor. He was scrolling through the net and looking at it trying to get an extended warranty. I had the opportunity to talk to him while he was signing up. They were talking some good deals that I could not refuse, like if you're on the highway, away from home, and your car breaks down, Endurance will put you in a hotel. They will make sure you get through each day until your car gets fixed and that everything is good.

I talked to a manager about the cost of the warranty and he came down in the cost of the contract for us. So he worked with us at the very beginning and we were very happy with all of that. But I am very upset with Endurance because they did not take care of my car in a timely manner. My car went in for work in July, and they didn't send somebody out right away. They finally sent somebody out, and they turned around and waited a while. Then they wanted to know how many oil changes I've had, which meant nothing to what the problem was. So then the guy from GMC sent the oil change information. He called a couple of days later. They said they didn't receive it so he sent it again. He called back again. Endurance said, “We didn't receive it." He said, “Yes, you did because I've sent it. Look into your files.” Sure enough, there it was. Now we're waiting a few more days for them to look at the oil change stuff.

My car was making some sounds. I brought it in to somewhere that works with Endurance and they diagnosed it. Then they had to get in touch with Endurnace. Endurance came out, okayed the job, and then they fixed it. I have a car that's pretty expensive to fix and in the beginning, Endurance said that I could bring it to BMW. But they don't want to cover the price of the BMW part. That was the only thing that I didn't like. I had to pay $1,000 of the work because they wouldn't cover the whole part. I was pretty upset because I had to take out financing to finance $1,000.

Having Endurance has been a great benefit to me. So far, I've had to use the roadside assistance, which worked out great. I've also had to get my transmission done, which they got done for me, and I only had to pay 100 in deductible. You can't beat that.

We never used the warranty and at one point, it was a waste of money. But then we had problems with the car and it needed a new transmission. We got the whole transmission replaced and it cost me around $100 out of my pocket. I was trying to tell everybody about it. It was incredible. So ever since then, I try to put Endurance on my car whenever I can afford it. I'm in a better situation, so now I have it on all of my cars. Endurance was very responsive. I got all of my questions answered and everything was explained to me and broken down the best possible way.

We have a 2016 Ford Escape and the transmission went out. We took it in for a repair and they put in a refurbished transmission. We can drive the car, but it hasn't been working right since that repair was made. So, they're going to try another one. As far as Endurance goes with the coverage, they've been fair. Even though there was a problem with the transmission that was put in, at least, they're taking care of it. We're happy with that, and we already recommended Endurance to our son.

I'm Still waiting for my contract and any contact information. They're fast at taking your money with no follow-ups. I will never recommend this company. I was told it would be in my email immediately and I would get a hard copy in the mail. So far I haven't received anything.

Signup was easy. But every time I've needed to tow, I've been left on the side of the road for hours. Two times out of three times I've needed to tow, I wasn't able to get one. Endurance just expected me to stay on the side of the road while they called different providers instead of paying what the provider wanted. They won't pay what the providers agreed to. Also, every time Endurance paid for the repairs, there were thousands of dollars of repairs that weren't covered, that had nothing to do with whatever I brought the car to the shop for. Not one time was everything covered.

The first time that I had a claim was a little off, but the second time, everything was pretty good. With the first claim, they were supposed to send them all four control arms, but they only sent two. I didn’t want to go through the hassle, so I went ahead and paid for the other two out of pocket because it didn’t get approved the first time. They sent me very, very cheap parts. So I got the other two original parts. The second claim was for the turbocharger, which was pretty expensive. Endurance took care of that, which was very good.

Endurance has a better track history and better customer service.

The navigation system was out. It was fixed, and Endurance paid. So it was good.

Everything went well with the car. It just took a while and I had to rent a car. And I didn't get to get my reimbursement back due to the fact Endurance wanted me to go through a lot of mailing things. I didn't have time because I have a little baby boy. I couldn't mail everything back in. And I never got my money back from them. They gave me a free month, but I was never reimbursed for my money. But they handled everything well. It could have been worse, but they worked it out. It could have been denied and they covered me. And when I'm late on my fees, they always understand, and never just dropped me from the plan. Because I've been with them for a long time. They are a very good company and I will recommend them to more people.

Hoses leading to the turbo were leaking and something with one of the cylinders where the spark plug is sitting. But the repair shop was able to fix it. It was two different shops that had to deal with the car because I was in Orlando when it happened, but I was driving back to Georgia. When I was in Orlando, when they were trying to get in contact with Endurance, the wait time was too long to secure payment. So, I wound up paying out of pocket. They reimbursed me with no issues for the first segment, but it was too long of a wait. But all of that is driven to the personnel and COVID.

The engine light was on. My claim went well. But the car was in the shop for a week and I didn't get a rental. Other than that, I have no complaints.

Endurance had the best offer at the time. Also, the initial consult was decent. Their rep was very helpful. I had several claims on my vehicle. The first three claims were denied. And the last claim was a camshaft on my Mercedes. There was a process in getting that approved. They wanted two to three oil changes and prove that those were legitimate oil changes. So, it took over a month to get it approved. They dealt directly with the service provider, who informed me that they declined initially because of one of the oil changes. They said that the mileage was not in order with all of the other mileages on the oil change. So, I had to call and speak with a representative to let them know that I did not falsify any information.

Everything has been super good with Endurance. I'm very pleased with the way they've paid on claims. I've had the hydraulics on the hood and the tailgate on my SUV repaired and my vehicle had a leak in an oil pan. They took care of that. It was a very, very pleasant experience. I would recommend them to anyone.

Endurance has some of the better coverage. So, their total coverage is what you need on a vehicle such as mine. But I don't like that they put in third-party parts. Other than that, everything is going perfectly.

Very Bad customer service in claims. Treat people very rudely and ask to speak to a supervisor she said someone will call me in two weeks. I had my turbos go out and need my vehicle repair. Give me a hard time.

Endurance gives you a hassle. Sometimes they are not a reliable company because they send you through hoops. They try to look for the smallest thing to drop you or say they can't fulfill the claim. I've been having to prove myself for the last year, and I don't like that. I told them I was gonna take that up with a lawyer too, because I couldn't keep trying to prove myself to them because of something they didn't wanna pay for or them trying to find something in a loophole that didn't look right. For instance, they say the mileage is off by 1 mile. On my first claim, they said the issue was preexisting. I had to prove to them that it wasn't. They don't run smoothly and I explained that to the manager. I recommended them to four people. They didn't pick up the claim for my next-door neighbor who had them for three months.

My claim experience with Endurance went okay, but it took over a month to get the vehicle fixed. They gave us the number of Hertz to go get the rental car but none of the dealers that we went to had any cars. So, I ended up spending almost $3,000 out of pocket on a rental car. I would still recommend Endurance to a friend, though. We had some out-of-pocket expenses, but that was for a repair that wasn't part of the original claim. So far, there was no money out of pocket. My only complaint is they need to extend the rental car coverage if the repair takes longer than five days.

My experience with them was smooth. The dealership contacted them and they took care of it. I didn't even speak to anyone. It was one of my best experiences ever with an automobile warranty company. So I'm very thrilled.

I've had this policy for 2 months and this is the first time I've used it. I needed new brakes on the front of my Lincoln and my mechanic didn't think the warranty would cover any of it due to its being a normal wear item. He put it through anyway and was surprised when they said they would cover $140 of the repair plus the oil change for $50. Although it didn't cover the whole bill I was happy that it did cover $190 of the total which was a big savings to me.

The air conditioning of my vehicle wouldn't work. They said it was the evaporator coil was leaking and they had to replace that. They had to pull the whole dash out for the replacement. The claim process with Endurance took a while, but stuff like that happens. I was satisfied 'cause they fixed it. They covered it 100%. I would recommend them. They did what they said they were going to do.

The coverage was well-explained. The reps were very helpful. My most recent claim was some lifters for the engine. The service center reached out and got the claim approved. The vehicle was done soon enough for me to not being inconvenienced without having a vehicle.

The mechanic and the person I dealt with at Ford were very nice. But Endurance refused to give me a transmission that was rebuilt. They wanted to put in a used transmission, which was a terrible idea. So I had to pay $2,500 because of that. I'm not real happy with it. Also, I still haven't received a refund from the car rental. I'm thinking of getting out of Endurance. It's not worth it.

The warranty with Endurance was good and that’s what made me purchase them again. I had a good representative and a bad one. I reached out to the representative that was good, and she got things squared away for me. Everything is going well. One thing I do not like is the wait time for an inspector. I get that it’s the process but in the meantime, I’m out of a vehicle while I'm waiting on the inspector. It's a 48-hour window to wait for the inspector then 24 hours after the inspection. It’s three days before we get an authorized repair. The plan is also overpriced on one of my vehicles. Other than those, I have no other issues. I’m happy with Endurance.

I'm very upset with Endurance. Although I don't wanna cancel my insurance, it's just unfortunate. It took 53 days to get my vehicle back. If there's anything that walks slower than it's now, it would be Endurance. It was like sitting, watching a snail walk, and there was nothing I could do about it. I just had no choice but to sit back and wait it out. I also got a new transmission but I have hotter transmission numbers than I did before. I just wanna be free and clear and think nothing of it and move on, yet I still have some transmission problems. With this situation, I'm very dissatisfied.

When I put my vehicle in, it was a problem in the beginning because I asked for a transmission, and they gave me a bad transmission. So I had to go back to the shop. When I went back, I was pretty sure Endurance couldn't give me another rental. I thought the shop would give me a rental because they gave me a bad transmission. I was asking them for a rental and they said they would give me one, but we got to talk to higher people up. So at the end of the day, I just got a rental myself and left my car in the shop for three weeks. But Endurance worked with me. So far, so good.

My service advisor told me that there were some companies that they had a harder time dealing with. And they told me that Endurance was one of the easiest ones that if I put in a claim, it was one of the easiest ones to process. I have a BMW X5, and I had a message on my dashboard. I brought it to the dealer. When I took it to the dealer, I told them that I had the extended coverage through Endurance. And they said not to worry about anything. That they would contact Endurance and file all the paperwork with them. And when they checked it out, it came out to almost 24,000. I ended up paying 800 out of pocket total for some things that weren't covered. But everything else, the dealership handled for me. So, I was happy that I had the coverage. If your car is out of warranty, look into it.

My air condition unit was messing up so I took it to BMW because I have an BMW electric car. They said they were having an issue with Endurance paying the bill so I had to pay half. Endurance paid one part. I had to pay the other. The guy at BMW told me all the parts were covered. But Endurance sent somebody down here who said this part did not need to be covered. This part could have been put back on to my air condition unit. And it's still good. And the mechanic said, “That’s an electric car. Once this part goes out, you have to replace the whole thing. Because all that's gonna do is go down the line later on. He recommended me to do it. I said, “Okay. Cool. I’ll pay the other half.” But he said that when he looked at my policy, the whole air condition and the hoses are covered.

My claim with Endurance was for the front end that was shimmering and my engine light was on. The claims process took long because I was constantly waiting for the place where I had taken my car. They told me that one of the arms had come off, the reason why it was shimmering like it was. The guy told me he couldn't take it for a test drive because it was shaking too badly to put it out on the road. But when I had gone back, my car ran well. There was one thing that was supposed to have been done.

I purchased the plan with Endurance because of how smooth sailing it usually is on my half when I'm dealing with other customer vehicles. It's always very straightforward. I'm a service advisor, and I dealt with Endurance almost two years from an advisor standpoint. They were quick on approvals. But that wasn't my experience when I had to have something done. It felt very combative. I was out of a vehicle for almost two and a half months. It was almost a three-month period where they were doing as much as possible to not cover the repairs included instead of having my motor replaced, which was what BMW called for. They only did the timing guide. Down the line, my motor is going to fail. I'm okay with having gotten it fixed but it was a Band-Aid. I'll probably be calling another claim in soon.

I took the car to the dealership, and the advisor made the claim. They had to get a part. But also, there was a dispute on something, whether it was covered or not. It took a few days for an inspector to get out there, so I lost a few days because of that. The communication wasn't great at all. I had to call to find out what the status was. It was a bit of an argument. Parts of the electric gauge panel weren't lit. I said, "If this isn't operating how it comes from the factory, then it should be replaced. It says it's covered." Endurance dug their heels in and said that the part was not gonna be covered based on the service advisor's verbiage of the condition of the broken part. So I had to talk to my service advisor and he had to convince Endurance to cover it, but I never got word from Endurance of anything.

When I signed up with Endurance, their reps were good and they explained to me about the covered. Recently, I took my wife's car to the shop since I've been having problems with it. They said it was a torque converter and they fixed it. The car was in the shop for three weeks and the agent we dealt with was fine. I recommended Endurance to my brother.

Appreciate the quick and easy application process. The agent was helpful in explaining our benefits and initiating the first payment. The peace of mind that comes with knowing that Endurance has a great reputation for taking care of and assisting customers is nice.

I took my car to the dealer and we contacted Endurance. They were great and everything went really good. I got my car fixed.

I bought Endurance and I told them exactly that I wanted to make sure it was a bumper-to-bumper plan to be safe and they said yes. Two or three months after I signed, something happened in my car. I brought it to the dealers and they check everything and then contacted Endurance. They only wanted to pay the dealer maximum of 7,400. If I wanted my car fixed, I still needed to pay out-of-pocket. The agreement was every time I make a claim, I only pay a deductible of 100 or 200. But this time, I would have to pay 1,200 and that's not right.

Endurance was awesome. I had a transmission problem and it was an issue that needed to be repaired. When I talked to the people when I called about the problem, they were very cordial and helpful. They gave me some options where I could take the vehicle and have it looked at. So, I chose one of the places near my home, The Garage, and they did an excellent job with the vehicle. The mechanic was very helpful and knowledgeable. Endurance took care of everything and I paid my fee. The vehicle seems to be running fine and everything turned out great. They just made everything very easy and I appreciate that.

I was referred to Carchex and Endurance. Both had excellent plans and I needed more information from both companies before making my final decision. Carchex responded immediately. Endurance would not give me information until I signed their contract and I gave them money. They told me I had 30 days to get a full refund if I was not happy. I told them I would like to see the contract first. He then spent the next 2 minutes telling me what a great company I was dealing with and that they were consistently ranked number one in the industry.

I purchased a policy from Endurance which charged 200+ down and 135 a month for the top warranty. They messed up my mileage in policy and refused a 700-dollar repair and refused to rewrite it correctly. They have a habit of these actions according to the reviews I've read. I was on hold for 4 days and 22 hours to get to cancel the policy. My Jeep dealership said they had several cases like this and will not honor the claims or do the repairs for Endurance. All I want is my money back and for the company to go bankrupt as it should.

Endurance's reps explained everything pretty well about the warranty and so far, everything's been as expected. There were some things that were not covered and I didn't quite understand why they wouldn't be. So I'm a little skeptical. But I needed repairs on a transmission on one of my cars and they covered it for the most part. There could have been more feedback though because I had to keep calling them. And that could have been because the service advisor wasn't really trying to call as well.

The rep that I talked to was very formal and had all the information for the questions I had. I even got a first responder discount. The claims process was very easy and quick. Endurance had an inspector at the mechanic shop within a week. The worst part was having to wait on the actual materials for the repair. The mechanic shop said they ordered everything. Once they had all the material and parts, it was a few days of work and it was good to go.

We purchased a second vehicle, and now, it's going on two years that we had the policy before we ever submitted a claim. When the shop told us that my vehicle needed a transmission, we submitted a claim and it was a very bad experience. Endurance said my odometer was rolled back. I don't know why there are so many odometer rollbacks, but when doing my research, I found out that there are thousands of people that are having the same issue as I am.

After 3+ months of dealing with different "customer service" reps providing us with platitudes, incorrect information, and unfulfilled promises, we finally uncover the real reason I've yet to be reimbursed... Apparently, they can't be bothered to update the information when notified. As a result issued my check to my old address where, somehow, the current occupants were able to cash it!

Updated on 09/03/2022: Management, In a period of 3 days, I have called at least 4 times, sent copies of my cancellation request to both customer service and cancel department over 5 times AND faxed it (with fax receipts) 6 times BUT No response. After many attempts, I reached a representative who ‘promises’ to call back at 1230 central time to confirm that my request was ‘received’- no call. I ended up calling back and the gentleman relayed the successful cancellation but dated 29th because all of my previous faxed requests from the 26th had been deleted because there were too many emails and faxes. You have terrible service and employees are not honorable individuals.

My transmission was having issues and it was throwing a code. My car ended up having a new transmission put in, and we were without a vehicle for almost three and a half weeks, but nothing right now in America is happening in a timely manner. It was the best they could do. Parts are scarce, and it’s not Endurance’s fault.

Something was wrong with the air conditioner not blowing out air and there was an issue with something inside the dash associated with the air conditioning. Endurance they fixed one of the problems which cost two grand. But the other one was about 1,000 and they didn't fix that because they said that they'd have to have a guy come out and take a look at it. Then, the people at the dealership weren’t too wonderful. In the end, I had to get my car back so I compromised and things worked out. The claims process was pretty good once we got past that part of who was going to pay for what. Plus. Endurance was very good to me about it. I had to have a car rental and they took care of all that.

The power steering went out and I ended up paying about 1,800 out of pocket. Endurance covered the power steering rack and pinion, but there was some other work I had to have done.

It took a little while for them to approve my repairs. The shop had my truck for over a week. They can do better on their approval. Other than that, everything went well with it.

The claim process took a while. But it was cool. They ended up sticking me $1,000 at the repairs. They knew the engine need to be replaced, and I had some damage to it. Finally got it replaced. The day I was supposed to get my car back, they told me it was $300. Then I got to the shop and I was told, "Well, the warranty company won't cover this part either. So it's actually be $1,400.” Other than that, it was fine. Endurance is pretty cool. They answer their phone. I've used the roadside assistance a few times.

Endurance highly recommended a shop that we took the car to. It took a little while for them to get the approval but everything worked flawlessly after that. So we’re very happy with it. I was very impressed with Endurance. I'm not sold on extended warranty because I had one before and they didn't do it right by me. But they did it right by my mother-in-law.

Had my jeep in shop. Had to pay for stuff that should have been covered. Wasn't pleased at all. Thinking of dropping them. In fact I looking around for another place that will cover me. Out of pocket broke me and didn't have the money to blow. I would not recommend them to anyone. I would have been pleased if they would have covered me. I thought they were good place but I was definitely wrong.

Starts off with great bells and whistles. But when needed to get repairs done on one my cars.. they came up with multiple reasons it wasn't covered although on the surface it reads like it would be. Unless you're a mechanic you wouldn't notice it, even the mechanics were dumbfounded... 1st time chalked it up to me misunderstanding the policy. 2nd time it.. was just more fine print and wording tricks. After paying 2 years of coverage on multiple vehicles every dime I spent was useless. Now I'm canceling both my cars, my wife's car and son in laws... We were offered a better deal with the competitor.. Find you a company that values clients and their hard-earned money and won't take advantage of your limited mechanical knowledge.

The individual that I spoke to was truly helpful. He answered my questions, gave me several option to select from, and was very knowledgeable of Endurance’s services. Pricing was very good and that is why I choose to go with Endurance. Thank you.

Customer service has been easy to deal with and very helpful. Minimal wait times when you call. Less than 2 minutes each call. Explained my contract terms very well. Very courteous when speaking with me about the service and how it works when you need it.

I received a phone call from Endurance. They were very polite and took the time to explain everything about my coverage plan. The price was very reasonable and I ended purchasing a coverage plan for my car. I was very pleased with Endurance.

I got a Ford Explorer and I wanted to take it to the dealer. CarShield gave $100 per hour and that was it. But my deal was to charge 180 an hour and Endurance covered it all. I also had to put in a claim for some work that I had done and it was $7,500 worth of damage altogether. 4,500 of it was covered through Endurance and they also covered my rental car for the week. So, they covered 5,000 out of the 7,400. When you get them, you feel a little bit sketchy. But everything was top of the line. They got to the mechanics right away and they took care of the claim. They sent their guy out on site and everything was good there. You also get so many oil changes a year, they'll rotate your tires, and provide roadside assistance. So, they do other things as well and you're not just waiting for something to break before you can use them.

My son was with a company before and they wouldn't do anything for a claim he filed. That really upset me so I called and talked to Endurance. I liked what they told me. As a matter of fact, I bought it for my wife's car as well. My son had two things broken in his car and he filed a claim for them. One thing was fixed but the other thing was not. My son wasn’t satisfied with that because he had to pay for the other one. I was a little upset with that too. Another thing was Endurance was slow to fix the second one.

I spoke with Engene on a Monday about enrolling with the company on Wednesday but on Tuesday I found something better and sent a email canceling. These money hungry individuals went and got the first month payment anyway. I spoke to a lady that I cancel then she wants to fast talk me and I didn't fall for that shame. I told them to refund my money. She said it would take 30 days. This company you don't want to do business with. Check BBB. There are many dissatisfied customers with them. I'm looking for my money and if I don't receive it my lawyer will handle them.

I wanted to have added protection on a vehicle that I purchased and Endurance had the most affordable plan for me. The process took a little bit of time. When my car started with some sort of weird noise and would randomly shut off, I took it to the Hyundai dealership and they looked at it. They thought it was maybe an oil pump or a water pump issue. Since I had Endurance, they would have to have somebody come out before they could take things apart or really diagnose thoroughly. Eventually, what they found was significant engine failure within my engine block.

I've had to have some repairs done, and Endurance covered it, but it took forever for them to actually cover it. I had another service that they didn't cover, and the rep said if I were to damage the car more then it would've been covered. All the little things aren't clear up front. Even when I took my car and serviced the last time, the service guy said, "Call them before to make sure it's covered so you know what we're getting ourselves into before we even start." So, they've heard about them before. So, I called Endurance before I left the car at the shop. It was covered. It just took a while for it to get all done. Everything's coming out. The soft recommendation was that they replace the engine, but they didn't. So, they just replaced some internal stuff inside of it.

My husband paid for a warranty for his vehicle. After some time his car developed a weird noise. He took it to the shop. He waited for 1 full month. They changed the wrong part. After that my husband took the vehicle the day after they send an inspector and they rejected to do the work on vehicle. This was done no one called us. We were humiliated and had to pay out of pocket. Beware do not take a contract. This is a total joke. I would even describe it a SCAM.

I am halfway satisfied with Endurance. They took care of our immediate concerns. We got our gasket replaced, and they took care of it. We paid the deductible and everything was fine. But then something else that needs to take place that they said they don’t take care of.

I thought this experience was going to be long and frustrating. Not the case at all. I am very pleased with the outcome and every person I spoke with was very polite. All my questions were answered to my satisfaction. I did not receive my policy within the 72 hour window however I called and everything was delivered while on the phone. Thank you Endurance.

I'm loving Endurance. It’s well worth the money. I took my car to a friend of mine that has a special transmission shop. But they couldn't work on it because he said he didn't have the equipment to program a transmission. So they took it over the Hyundai dealership for me so I wouldn't leave work and they fixed it there. They replaced the transmission completely.

Endurance has been a godsend. They've covered everything on my vehicle that's broken with the exception of the LED lights.

I called Endurance and I got with a really awesome agent. He helped me out. But it was a bit difficult for the first shop that I've used for years and years to work with Endurance. So I started shopping around and found another shop that would work a little bit more closely with Endurance. They were familiar with Endurance and that experience was pretty amazing. The transmission had to be replaced but I was able to get the it done for just my deductible. So it was a godsend. They had a better rapport with Endurance on that particular repair.

When my engine went out in April, it was a lot to try to get it approved. I ended up with a rental car that I had to pay out of pocket from April to the beginning of July. It took a long time for the claim to be approved so the dealership could go ahead and get a new engine in the car. It took three months and it went into the summer months. I had vacations planned and without my automobile, I was in rental so it rained on it a little bit. Also, I got conflicting stories about the rental car coverage. One person said I get $50 per day, and then another person said that I get $50 a day but for only one week. So I need to check on Endurance to find out and then submit a rental car fee. But in the end, I liked that Endurance covered the engine. I only expected to pay the $100 deductible but it turned out that I had to pay a little bit more. So that part was kinda bad.

Bought a warranty for my car to help with expensive repairs and got extra benefits like a maintenance program at no extra cost. Very pleased with the service. I received and the information that was given

I gave 1 star because zero is not an option. Do not purchase a warranty from Endurance! I transferred policy from one vehicle to another. That's where Endurance failed on all levels. Endurance took my payments monthly as usual but never activated the policy. So of course, my vehicle broke down, I took it to the dealer and submitted a claim. DENIED no active policy... hours later, days later, a week later it finally was straighten out. So now the dealer resubmitted claim. DENIED (wrong tires on vehicle). I had no clue, it was a used vehicle I bought from Carmax. Vehicle is almost 3 weeks sitting at the dealership as of now. I've spoken to 6-7 reps, supervisors, floor manager. All I get is, "We will call you back.." Extremely disappointed, bad business practices. Oh! One more thing, NO CONTRACT WAS EVER EMAIL, OR RECEIVED. I am currently awaiting "the return phone call" as promised.

I went to the dealership and they dealt with Endurance. Every time I talked with Endurance, they were pretty cool with it, telling me everything that was going on. When I took my car to the Dodge dealership, they did the diagnostic and they said the transmission was gone. They replaced it. I should have got a rental but Endurance only gives 30 bucks a day for it. That's enough to get a small car but my family can't fit in that. Also, rental places have astronomical pricing now and the 30 bucks a day wouldn't cover much. I will still have to come out of my pocket a whole heap of money.

Horrible customer service, horrible company. I tried to cancel my service before the 30 days and they kept dragging their feet so I wanted to paying over $400 for service I never got, kept telling me my account was overdue when it was supposed to be canceled and closed because it did not want the service. This company needs to have better customer service and better follow through on their commitments to their customers. Would not recommend at all.

I fought back and forth with my warranty claims department. And I had to call back and forth with the place that I had it dropped off to, and I had to have them call the warranty claims department to submit claims. It was a big, unorganized mess. And there was not a lot of communication in the whole ordeal. A week-long job that should have been done in a week took about four weeks. And the first time the tech came out, he did a terrible job. I had to pull my vehicle from the shop it was at and bring it back to the shop and have them resubmit another adjuster to come around because the first adjuster did not do his job very well. But what I needed repaired for my vehicle was fixed eventually. Endurance Auto Warranty's service is okay.

I purchased a warranty for my truck, after 6 months making my payments on time and never late. My truck needed maintenance and it was covered, they refused to pay. The Ford dealership could not get them to answer phone. Fraud. Fraud. Fraud.

I've had Endurance since I bought my Audi 2017 e-tron. I had an issue with a sensor. It had something to do with transitioning it over to an electric. I had a little bit of a hiccup with Endurance initially in getting them to pay for it, but we ended up getting it handled. So, they paid for it. The claim experience was not the greatest. My car was in the shop for about a month and a half. The reason why we had an issue was because they put the wrong mileage in the system. They said that my car had 20,000 something miles in it. When I bought it, it was like under 2,000. Whoever entered it in, did it wrong and that was why they wouldn't cover it at first. We had to get them to come back out. It took a while, but we ended up getting it handled. So, I'm happy that they were able to pay for it.

Very disappointed that I was manipulated to switch to Endurance warranty from my original warranty and I was ripped off by the Endurance agent for a lumpsum of money for deposit and afterwards my vehicle broke and was immediately taken to mechanic shop which was properly diagnosed and the mechanic properly reported the claim that was completely denied by Endurance and I'm disabled without any transportation which caused a lot of humiliation and now I'm having to report to FTC, BBB & hire a legal aid attorney to help me get my money back.

I'm liking Endurance. They paid for everything that was requested. It's just sometimes the promptness is less than desirable, but I'm really happy that they paid for everything. I'd recommend them. My mechanic was really happy with what they covered, and he deals with a lot of different warranty companies all the time.

My transmission went out. I took it to the shop and they made the phone calls to Endurance. Then they put in a new transmission. Overall, I was told that if anything was wrong with my car, I have to take it to a dealership and have the dealership call Endurance. When I called Endurance and asked questions about what could be covered, what couldn't be covered, what the payment would be, and what the policy was, they explained that to me.

From start to finish, my entire experience with this company has been a complete disaster. Absolutely terrible customer service, unbelievable hoops to jump through every time, and a complete waste of money.

Well so far so good. I haven’t used Endurance yet but my truck is going in on Monday so that will determine if I get endurance for my other car. But I had a very good experience with Thomas the guy that sold endurance to me so I’m looking forward to seeing if y’all back what you're selling.

Endurance did everything they said they were gonna do. It takes care of my vehicle like it said it does and the customer service is great. I had work down on my vehicle because a blown head gasket caused the motor to go out. They covered all of the $6,000 cost. The only thing I don't like about that is they only allotted five days for a rental and my vehicle was in the shop for a month. The three weeks’ worth of rental had to come out of my pocket and it was close to $400.

The service is okay, so far, and I haven't had any issues with payments. The only thing is there's a cap on what Endurance would cover.

Bought a warranty covering drivetrain and major engine components in Sep 2021. In Feb 2022, the transfer case failed in my Jeep. I took it to the shop I use. They had originally diagnosed it as an issue with the drive train control module. Guess what? Not covered. Shop had no way to "flash" the module and took it to a dealership who then stated the Transfer Case was the actual problem.

There could be better communication. I bought the warranty for a reason and whenever I talked to Endurance, they told me that it covers a lot of the parts. They painted a pretty deal that I was getting but they never mentioned about it not covering the gasket. When my truck broke down, I had a leak on my exhaust and it ended up being that it was a gasket. Endurance told me that they don't replace the gasket and I had to pay for it. I canceled with Endurance and it was fairly easy.

I purchased the Endurance warranty 10 months ago and had to claims that both were denied, one involved my transmission and the other my engine. Endurance claimed in both claims that the parts were not specifically covered under the warranty. I would suggest save your money, in my case $3500 for the plan, or find another warranty company to do business with. Also, their customer service representatives are very hard to deal with and in both cases was given different information from different CS reps. Read the small print of the contract very close because Endurance seems to have language in their contract that protects them from paying claims.

When I decided to look for an extended warranty, I wanted one where I could take my Nissan to a Nissan dealership for repair. I talked to a representative from Endurance and I was told it would be covered if I took it to a Nissan dealership. I went with them and so far, I like the service. Every time I called, I was able to speak to someone and whatever the issue I had, they were able to resolve it. When I had an issue with the car, I paid 230 something out of pocket and compared to the price it would have cost, which was 4,000 something, it was pretty good.

I was comparing warranties and Endurance was the most feasible for my current budget. I had a slight misrepresentation when we were setting up the account. I had interpreted things would be covered. I recently had to use them for my car, and I was not too pleased with the service and how things played out. I was told they would cover the rental. They didn't tell me they would cover under the market of what is available for a rental. They only covered 30. So, I had to come out of my pocket excessively.

The repair shop deals with Endurance and they pay them directly. I've had two decent-sized claims with them and both of them have gone smoothly and they've taken care of it. They have done everything exactly like the way they said they would. The ha've always been there and they took care of my car.

I did a lot of research on these folks & they seem to be the real deal. Told them I was shopping for coverage and they did not pressure me at all which was great. Most times that's all there is pressure pressure. They are up front with you and explain what you need & ask if you have any questions for them. Figure out what the others are charging you then come back to these folks. This is not hard to figure out what the best deal is. Many thanks. We know you will be there when if if we need you. Have a Blessed day. Bill & Peggy

I like that Endurance had pretty much a one-time fee if you would go check your vehicle. We just had to pay the deductible. Everything with their customer service was good. The only thing is, in the contract, it says there's only a certain amount that your car is worth, value-wise, and I wasn't really explained that. The first thing that we ended up needing was the transmission. A brand new transmission was close to $8,000. What the value of the car was worth when they were giving it was $4,500. So, without being told that information, I was kinda out the rest of the money because I wasn't told what the value of the car was. So, it was a big thing in customer service to let the people know how it works and what their car is worth.

The person was nice and had knowledge of the product. Also, I liked the accuracy of things. Everything went smooth.

Someone shared with me that Endurance was a pretty good extended warranty company to go with for a BMW so I decided to do it. Since I’ve had it, I’ve had one thing covered on it. I thought they would cover a little bit more. I had something with the door handle and in the policy, the door handle is not covered. There are similar items and different things that happened. It seemed like you have to go through quite a bit to get some things done.

On the rare occasion that I have spoken to them, they've been very helpful and pleasant. In the three times that I’ve used the warranty, there has been no question handling the issue.

I went to the Ford dealership with my truck a 2017 F250, went to the service advisor. Told him I had an ENDURANCE policy, they made the call to the claims department. Got an approval right away. Had my oil change. Did not charge me a penny, I was very pleased, thank you ENDURANCE.

Endurance covered a replacement of a transmission and three other things. I just had to wait a while. Unfortunately, we’re in a period of trying to get a transmission was not as easy as I thought. But that had nothing to do with Endurance. They've saved me thousands of dollars. They're well worth the investment. They're fair. They provide shops to take the cars to, which made it great. I have a new mechanic now and he's wonderful. He was a recommendation from Endurance.

I've only had one repair with Endurance since we've had them and it was good. The Ford dealership that I worked with and bought my car from worked with them to get all the details done. So, I really didn't have anything to do with the discussion through the service manager. So far, my experience has been good.

When I talk to Endurance, there are quite long wait periods, and it was not smooth. They could have more operators to be able to answer calls much more quickly. They could do better coordination between the initial operator taking in a call or a claim on this policy. When the action after the claim was received, it takes an excessively long time for them to get through all the things they had to do. I was unhappy with the delays. They don't have their claim procedures very well defined from a customer's standpoint nor are they particularly quick, which drives me crazy. They were hard to get ahold of and it's hard to get the process to move forward.

Endurance helped me with something big. The issue was how long the process took. Mine took about a month. Sometimes, they tell me different things like somebody will say, “You’ll get reimbursed for this," then that person will say, “No, you don't.” It's a lot of running around and I wasn't getting a lot of callbacks. They could focus on closing claims faster but overall, Endurance is something I'll keep.